Allstate Car Insurance Reviews

I pray for anyone who has ever been hit by an Allstate driver. I was hit by an Allstate driver approximately a month ago. Actually, my parked car was hit by an Allstate driver in my apartment complex. The passenger side of my car was completely scratched along with multiple dents. Their insurer attempted a hit and run, when my neighbor threatened him and came and got my husband and I. Today, they denied my claim. I have provided photos of my car. I have provided photos of his car. His driver side mirror is hanging off. It has black paint on it, and no glass. His rear driver's side bumper has black paint as well as his front end. This happened on private property and I was told by the police dept. no incident report would be needed if we exchanged information.

Whenever there is any issue, if I contact customer care of Allstate, same answer, "Please contact your local agent." I do not know what customer agent is doing at allstate. This is the only insurance I have heard that if any issue call customer agent. I did not see any issue in other insurance. Now I am moving out of allstate.

We are with Allstate Insurance Company since 2011 at 3003 Danforth Avenue Branch. Before we joined this insurance company we met with Agency Manager Mr. ** who gave us some good advice and tips for safe driving. It was not that much of a difference of Insurance premium which we paid earlier insurance company but he impressed us to switch that time with his good customer service and friendly behaviour. We are also happy to get e-mail awareness for bad weather condition and other climate issues from Allstate time to time. For the last 6 years we are continuously getting good services from them. Mr. ** also advised us to switch our home insurance as it will also help us to get us insurance premium low. Hope sometime this year we will switch it. Recently we renewed our insurance with good insurance premium. One of their associates Ms. ** helped us for renewing it. She is also very good with customers. Cheers!

Allstate overcharged me. When I got my car policy in Dec. 2016, I was quoted one amount, paid my deposit, but after making my first payment in Jan 2017 they wanted to double my Feb. 2017 payment. So I cancelled my policy by the Feb. due date and got a policy with another insurance company. I then received a payment from Allstate for the entire month of Feb. Then in March they sent the bill to collections to mess up my credit. They are a very underhanded insurance company. Buyer beware of Allstate.

I had a recent experience with Allstate as well. Not very nice and very condescending. SO, HERE'S HOW YOU FIX THAT: You go to your own Insurance Company for the Appraisals and all the other things like a Rental Car, etc. Let your insurance co. cut you a check for what you are really worth, (which by the way) will not make your insurance go up) and they in turn will go after Allstate.

This insurance has lots of crooks instead of customer service. I had accident last week and the lady hit me. It was %100 her fault. She accept it and I had 4 witness. They called me and told me they reserve rent a car. After I got there they told me they reserve it but they are not sure if they will pay it. After 2 hour arguing with the insurance they record my statement and after 4 days following with them and sending adjuster, even the adjuster told me and body shop, "It's not your fault. It's very clear."

Have been trying to get my diminish value claim settled, always refusing without any valid reason. Their explanation is they don't think there are any value loss of a car due to an accident. Hilarious quote ever! Hard to reach the claim representative. Overall terrible experience. Would definitely recommend some other insurance company.

I was rear-ended by an Allstate Insured driver. After 4 months of chiropractic and massage therapy, they offered me less than half a month's salary plus time loss as a settlement. No consideration given for totaling my vehicle, 4 months of limited use of my arms, issues with sleep, and extra hours worked to maintain my workload. I'm still working to get them to reconsider their offer. I have up to 3 years to file suit - but I'm hoping they'll see reason and offer a reasonable settlement. Trust me - you are NOT in good hands with Allstate!

Allstate has to be absolute WORST insurance company when it comes to paying for claims that their insureds are at fault for!!! This has been one of the most horrible experiences I have ever seen!! My son was hit by an Allstate insured and it was clearly her fault because she did not yield. The adjuster denied the claim when it was clearly their insured's fault! They were trying to take advantage of a 19-year old kid that didn't know any better. That alone is deplorable. Once I got involved and pointed out to them, having been in the business for 37 years, that they were at fault, they reversed the decision. This is 3 weeks in after the accident. UNBELIEVABLE!!! Then they drag their feet on reviewing the supplements provided by the auto shop.

On March 23rd, 2017, an Allstate insured driver did not yield and made a left turn as I was driving up from her opposite direction. As I was coming through the intersection, she suddenly speed up right in front of me and I couldn't make a complete stop within one car length of distance, so I hit on the right side of her car. My car's front bumper and hood were damaged. There were no traffic lights or stop signs at the intersection. Then we pulled over and I got her license and insurance information. When I got home, I called her insurance (Allstate) and filed the claim. They assigned my claim to an Allstate agent and she's my contact person. Then Allstate scheduled me to an estimate on the following Saturday. As of now, three and half weeks went by, I am still waiting for her response of the claim status. I made several phone calls and she kept telling me this is still in process. So I have no clue what is going on.

Don't bother with these scam artists. I had a simple at-fault accident in December 2016 (first accident in my life at 34) and ran over a massive 8x5 pothole on 1700 s in January 2017. I was told to file a Misc claim on the pothole - Allstate took the liberty of changing the claim to "Struck a fixed *object*" at-fault claim and dropped me after replacing $200 worth of broken linkage parts a full 35 days after the incident. My Agent Trent and his worthless staff refused to help me iron this out and even with their much-lauded Accident Forgiveness I was dropped. One of their reps actually had the audacity to call me and try to loop me in to another auto line for $285/mo.

In good hands with Allstate? NOT SO MUCH! This claims adjuster is a horrible person! The poor lady that hit my car was so nice and apologized. I was backing out and saw her start backing out. I came to a complete stop and she hit my car. She was so apologetic, she said she normally looks behind her before backing up but her back was hurting and she did not see me. She told my insurance company that she was at fault and she told her Allstate that she wanted the accident covered (which you would not do if you weren't at fault). Ms. ** would not have it. She would rather cause this poor lady additional stress and be rude and condescending to me. She literally was combative every time she called and when called me to say she had made her determination she literally gloated then offered me half of the damages if I would settle right then. HUGE FAIL ALLSTATE. With people like this representing you, don't count on much growth.

I've had Allstate Roadside Service for a year. I never had to use it. I called them to provide my new credit card number when it came to renew. I find out the customer service personnel the other end was in India! I hung up because I don't want to provide my credit card number to offshore person and considering another roadside service and also don't want to support a service that doesn't hire American workers. Does anybody out there can tell me which roadside service has US BASED Service? Thanks.

August 31st 2016 I was rear-ended by an Allstate insured on my way home from work. My car wasn't drivable and was towed to the towing company's yard. The sheriff arrived and created a report and I was taken to the hospital by ambulance for medical evaluation and released. I would follow up with my primary care physician and take some physical therapy for my neck pain. September 2nd 2016 I rent a car and call Allstate with the driver's information and a claim number is created. The representative we talked to said that a claims representative that would be handling my claim would be contacting me. The claims representative said that Allstate is taking full responsibility and that everything will be fine. She said that I shouldn't have to pay for the car rental out of my pocket and to get her the information and that she would set up payment directly through Allstate.

I had been an Allstate customer for years with NO claims. I purchased a different home and got my quote that seemed reasonable. After closing I received a bill from Allstate for almost TRIPLE what they had originally quoted. Every single renewal my rates increased again and again both home and auto even though I had never filed a claim, no traffic violations, multiple discounts, etc. I decided after consulting with my Allstate agent about increasing rates, to shop around with other companies. I was SHOCKED to find out that other companies' rates were approximately 1/3 the price I was currently paying. I switched my policies to a new company, call Allstate customer service and requested to cancel both auto and homeowners policies, emailed my agent requesting the cancellation of policies, and followed up with a phone call to my agent.

I will never forget my horrible experience being victimize twice while having full comprehensive coverage include uninsured motorist. In September 2015 I was badly rear-ended by stolen vehicle hit and run accident. Leaving me in the middle of the road totally disable vehicle and badly hurt and unconscious. The stolen vehicle was located one mile badly damaged and unable to move.

Allstate has refused to cover my rental vehicle after a no-fault accident in which THEIR policyholder rear-ended me. I took my vehicle in to be repaired on Monday (it is now Thursday), to which the body shop estimated the vehicle repairs to be completed in about a week's time. Allstate has called every weekday since before my vehicle was even inspected, harassing me about the rental car situation.

Allstate Springfield Oregon 384 Q Street 97477. I cancelled my Allstate insurance policy (easy pay) over the phone so that it would not re bill. The lady informed me that they could not cancel my policy over the phone but would have to do it in writing. My policy was paid on time and was up to date when I canceled it. There was no more money owed at the point of my shutting down easy pay, account was paid in full. I cannot say for certain if I forgot to send in my request to cancel or if I did send it in at this point. Allstate claims they did not receive it. I had not opened their mail for 2 months because I was paid in full and had went with a different insurance company.

Allstate dropped our auto insurance without notice. I made 2 premium payments before they send a letter dated March 15th that our ins had been cancelled on Feb 6! We had been without ins for over a month and didn't know it! No email or call from our agent-nothing, even after I emailed him. Now, because of that, our rates are higher with new ins co. and some won't even insure us because it has been passed 30 days. We had their car insurance for 17 consecutive years with 2 not at fault accidents from years ago-1 over 3 yrs ago and the other over 6 years ago. We had no points on our license and our insurance rate didn't go up.

We hit a deer and totaled our car. We muddled around for about two weeks deciding if we were going to buy the car back or not. After we made our decision, we followed up and sent in all the paperwork needed. Fast forward three months, still no check, no updates from the company, etc. I went online to check the claim status and found out that we were still paying full coverage on a car that was totaled months ago. I called the 800 number and kindly asked to remove the coverage on the totaled vehicle and back pay us for three months of coverage. The representative also said that our check for the car was also "in the mail today" which I found to be rather coincidental.

I had been a customer of Allstate for 3 years, always paid my 6 month policy in full at the time of renewal. I have no accidents or tickets. (Been driving since 1980!) I recently purchased a new car, but before I signed any contracts I called my agent so I would know how much my policy would increase. I was told $1300. I purchased my car then received a bill from Allstate for a little over $4000!! I called my agent, explained the situation. I was promised they would review the policy, try to include some discounts, etc and I was supposed to receive a callback the next day. Never happened. I called 3 times, left messages, still no return call. By this time I had already started researching other carriers and was able to insure myself and my daughter with 2 vehicles for $1500, more than half the price of my Allstate policy. I do not recommend them to anyone!

I am writing this review because I am very upset with the customer service given to me and my husband at Allstate on Congress St Troy New York. We got insurance with them in December 2016 policy number ** and were cancelled without any notice and took two months to get our refund. We found out we did not have insurance because we went in their office to find out about our permanent ins cards. So we processed another insurance immediately so we wouldn't be without but they did not process all information need to National General so now they are going to cancel me again. I have sent them numerous email text messages and even today called them they said, "Oh don't worry. We will have it taken care of." Yet they never called me back.

On March 3rd, 2017 I paid for auto insurance through Allstate. I requested to start coverage on 3/3/17. After they took my payment the start date was changed to 3/10/17. I was trying on the 3rd to update my vehicle's registration. Once I realized I had to wait a week I was okay with this. I waited until 3/10 to complete my registration but that morning when I called for my policy information they said they would not get it until 3pm that day. I already took 2 days off of work to get this task completed and Allstate cannot do nothing. After this 6-month coverage is done I will move to another company. Especially since I realized they have less than 2 stars on customer satisfaction.

My car was hit while parked on a street in Detroit because there is only a very small lot for parking which fills up quickly by restaurant owner, employees and customers. So most of us are forced to park on the street. I came out of work on a Saturday night at 1 am to find the front end of my car bashed in and air bags deployed. (Yes, your air bags can deploy if you are not in the car and there is enough juice in the battery. I spoke to an engineer at GM and he verified this information.) I then called my girlfriend because I was not about to wait in that neighborhood at that time for cops to show or if they even would. Tried to drive the car because I didn't want it sitting there to get stripped overnight. I was able to drive it home with girlfriend following and filed police report next morning -Sunday.

This company is absolutely terrible. I was in an accident on July 8, 2016 and it is now March 8, 2017 and I still haven't heard a thing from them till I called them just now. I was involved in an accident caused by an uninsured driver and was told to pay my deductible to have the damages repaired and Allstate claimed they would refund me but when I called today they claimed I didn't have the right coverage and since the other driver wasn't insured they won't pay until a lawsuit is settled.

I was hit by a driver in my apartment complex on 3/3/2017 that had Allstate!!! OMG!! So they assign me to an adjuster Jared **. He was so rude. He acted as if it was my fault when it was his customer that hit me!! He also told me he would not go out to do an estimate on my car. He was so rude... he didn't care what I had to say. He said that they will only cover 80% when their customer hit me... it should be covered 100%. He even told me I would be better off filing it under my own insurance... so now it's costing me a 500 deductible to file on my insurance and let my insurance company go after them for 100%!! If you knew like I knew you would never waste your money or time which such a heartless and dishonest company... They do not want to pay when their customer is at fault and they treat you bad and talk to you with a harsh tone like it's your fault! Allstate is false advertisement and a very unfair company... they deserve 0 stars... I'm so upset!!

After forty plus years of being in "Good Hands" I finally got tired of their rudeness and deception in order to obtain higher rates! I have a 16-year-old vehicle with 63,000 miles, just traded in for probably my last new car being 63 and keeping them as long as I do. What's an average of approximately 4,500 local miles a year, with a super clean driving record and no accidents since 19 years of age you would consider me a good customer. Come to find out I only had a 15,000/30,000 policy when new people were getting better insurance and paying less. Yet they wanted a $500.00 increase after the purchase of my new vehicle, I call the main office and they did not know why - to call my local office/agent. I called my local office and they did know why? "Maybe it was because I have the "old" Allstate and was grandfathered in? Maybe I could get into the "New Allstate" for my previous rate. I'll have to find out from the main office and call you back!"

My son had an accident, at a four way stop. Police report stated the other driver failed to yield, although other driver was to the right of my son. This should have been a compensatory claim, as the other driver struck my car in the middle to back of car. Allstate refused to pay saying it was 100% the other guys fault. They gave me a claim number with the other insurance company and the name of the agent, who I called immediately and left a message. No return call, I called 4 more times. Each call I left a message. Each call was never returned.

I was involved in an accident where I received a citation but the other driver was at fault and I have photos and illustrations that prove it. The judge I appeared before saw the evidence and dismissed the case. Allstate however, took the other driver's word and discredited the evidence. I had to pay $1000 deductible while the other driver is still smiling. I'll just have to say, "You're in good hands if you don't have Allstate."

On Dec. 16, 2016 an Allstate insured vehicle missed a stop sign and colliding with my Beautiful 2008 Harley Electraglide. After I went over the handlebars and over the hood of the SUV that missed the stop sign and landing on my head (no helmet law in FL) and being knocked completely out and rushed to the hospital with head, neck, back and shoulder injuries. To make a long story short we agreed to an amount of my totaled bike and for the return of special items that I purchased during the years I owned it but when the items came through the mail my seat was switched. Someone somewhere took my custom seat and switched it with an old seat and now after months of doctor's and physical therapy they called to let me know that they were not responsible for the seat and how it got missing and that they were not going to reimburse me for it either so I elected to vent here. Only $320.00 turned a good review into a bad review.

On Friday of last week we came home from our vacation and found out that our radiators and water pipes had busted. We had no heat or water and put in a claim at Allstate that same night. Allstate asked for heating bills to check if we kept the heat on in the house. We gave them the bills and quickly the Claim Service Adjuster said that it is less than last year, so oh no I somehow didn't leave the heat on!!! I then politely pointed out to him that the heating bill in December 2016 was $226.07 and November 2016 was $114.16. He then claimed that he needs to bring to his supervisor because he can't do his job.

Our Allstate agent is name Elizabeth in Kissimmee FL and that whole organization is a bunch of crooks. We were involved in a hit and run and the insurance company first sends us to a horrific shop that damaged our vehicle when it was there to get repaired. Then they raised our insurance premium by over $200 more. My policy became more than my car payment. We declined further coverage with them and they still took money from my bank account. Now they are saying I have to wait ten business days to get a refund for over $600. This is ridiculous and unethical. This company should go down for fraud. Do not do business with the Warren Foley Insurance agency or Allstate. They will take your money and blame you. This just downright criminal.

I am writing this in hopes that my husband and I will be treated with respect and fairness, as we have not yet received this from Allstate Insurance Company. However, I will be honest; my trust with this company is forever lost. I do not feel as though our voices will or will ever be heard fairly. My horrific experience begins on Jan 10th as my son and I were coming out from my office and noticed that another vehicle had hit my Jeep. We had to stand out in the freezing rain waiting for the police officer to arrive and while doing so I called the Allstate agent at this time. His receptionist answered and I told her what had happened and she asked me if the vehicle was drivable at this time. Given I had not even driven the vehicle, how was I to know if it was drivable therefore I said, "Yes".

Raised rates without any reason or a heads up; just surprise, it's 40 dollars more. In Washington Utah the customer service is bad and they are no help explaining anything, I don't think they know what's going on.

January 20th, at approximately 11:55 PM I was hit by a driver who had Allstate as their insurance. It is now exactly a month from the date of that accident, which was reported immediately, and I have yet to receive my settlement from Allstate. Even if I remove the week it took to process the police report, that still means I have been waiting on Allstate a total of 24 Calendar days for a settlement to purchase a new car. Of those 24 days, I had a rental car for 10. Allstate paid for 9 days, because they cut off that service within 2 days of presenting a settlement offer, not me ACCEPTING the offer, but just them low-balling me with the minimum value of my car.

I was in a car accident that the other driver was liable for, and he happened to be a customer of Allstate, so I filed my insurance claim with Allstate. Because my car was undrivable, they gave me a rental car while my car was being fixed. However, they wouldn't cover insurance on the rental, which they didn't tell me for a week. So the rental company ended up charging me $170 "damage waiver" for that week during which I was driving around in a rental I thought was paid for by Allstate, blissfully unaware that with each passing day, I was being billed another $24 because Allstate wouldn't cover the insurance on it. Allstate -- an INSURANCE COMPANY that was liable for the accident that rendered my car undrivable -- wouldn't cover the insurance on the rental.

I was with Allstate for 3 years up until I got into my first accident in well over 10 years. They had me thinking I had accident forgiveness and come to find out that is in a gold or platinum package, I had the silver package. Every year my agent switched. I tried contacting every agent that was assigned to me but I had no luck. I left several messages. I left email and phone messages and got zero response. After my accident my premium went up an extra 185 dollars a month. There is no way I was going to pay that. I left and got Plymouth Rock which I pay 161 a month. I wouldn't refer anyone to Allstate. They are the worst insurance company out there. They need to stop with their false advertisement on accident forgiveness. My girlfriend had the same problem.

I was with Allstate for approximately two years with no accident and great intentions of the company. On 1/24/2017 I was hit from behind and my vehicle was totaled and towed away but I was not worried at all; at least I thought I should not be from an insurance company that quote "You are in good hands with Allstate." Good hands I felt like I was dropped. It is almost a month later I have not heard from the insurance company and the other person company State Mutual offered me only 1020 for bodily injury.

I have been a faithful customer of Allstate for approx. 17 years, went to make my new payment on my renewed policy and noticed the price more than doubled. After reviewing my policy I found allstate added my ex-wife's children to my policy without my knowledge. We have been divorced for 10 years and the children are not my children and have never lived with me. They have different last names however allstate changed their last names to mine when deciding to randomly add them to my policy. I called my (local) agent in Waycross GA Robert ** whom has been my agent for the entire 17 years but now is several hours away from me and was given the runaround for hours trying to speak with an agent so I found another insurance company. Later an agent finally decided to call me and said it's my fault that allstate probably sent me a survey asking if they lived with me and since I did not respond they were added.

I have been a customer since 1997. Perhaps have used the service 5 times at the most. Those times assistance was sent. Usually with a significant wait which is understandable taking into consideration storms, traffic etc. Today at 12pm, a clear day, no large scale emergencies in the area I called for assistance as my car would not start and it seemed like the starter was gone. The woman that helped me was very nice and efficient. This review is not to criticize her. After giving all my vital information and verifying who I was we got down to me needing a tow to my mechanic located a few towns away. I was calling from a busy shopping center on a very well trafficked road. Many business, homes etc. I was not in a rural area. The CSR told me she would find their service providers in the area and call me back with the findings.

My wife pregnant and I are Allstate customers, have been for 3 years. On Nov 30, 2016 my wife was hit in the back by your insured Carina ** causing $1794 in damage the entire bumper needed to be replace. As a result my wife was injured. This has been a horrible experience and a unbelievable amount stress and anxiety. Deanna ** was assigned to claim. Deanna did not won't pay for rental. I requested to speak with someone above her. After 2 weeks Sherri ** approved the rental while my SUV was being repaired. Sherri ** also stated she would not pay for my wife Wedding Ring that lost a baguette diamond during accident a total of damage of $650.

I contacted Allstate to let them know, I had cancelled insurance with their company and was told to fax the info, from my new insurance company, which I DID, even before I was to pay, they still took the money out of my account, which left me with nothing. When I contacted allstate, I had to show proof that the money was taken out of my account, and even then I have to wait until they return money back into my account, it has been since 1-27-2017, and I am still waiting for my money. I have had two checks bounce because of this, and no money left for anything, until they put it back in my account, and the worst thing about it is that it was nothing to them, but I need my money!!!

I have been reading all the bad reviews about Allstate. My husband plus I were part of the 2016 Louisiana flood and believe me - we lost our car! The day I could swim to safety, I took 2 important papers - homeowners insurance (lost the home too) plus the auto insurance. I claimed on a Saturday the loss of the car. We still had not been rescued, and by Tuesday, Allstate was calling to see how we were doing and to get the claim activated. Within 15 days or less (time just kinda goes by when you are in stress mode), we had the car towed and the claim was done and we had the monies for a new one. You can read bad reviews about every insurance company and YES, your rates are ALWAYS going to go up.

I purchased renter's insurance on January 12th and then immediately cancelled it the same day due to my roommate purchasing it herself and regretting to inform me. The agent Mary told me that she already processed the payment in a literal 3 minute time frame and then told me she'd put a cancellation on the payment. Instead of cancelling it, she still ran the payment on January 17th.

Their insured ran a red light and hit our truck which had a green light in the intersection. She was ticketed by the police officer, who took the traffic report. Her insurance carrier has not accepted Liability for damage to our vehicle. They claim their insured said she is not at fault, even though there were two witnesses to her running the light. They will not accept liability until they talk to both witnesses and the officer. One witness has come forward, but the claims person for Allstate has not called them back yet. And, the police officer is calling them as well. So far, they are not picking up a car rental for our totaled vehicle. According to the insurance commission they can hold us up for up to 30 days. Meanwhile, we have rented a car at our own expense. I caution you be careful of Allstate Insurance, they don't care if their client is in the wrong or not, they will do what they can to not pay a legitimate claim.

Allstate is a great insurance provider, although I do wish they would take a proactive approach to coverage options, suggestions, etc... It took 3 weeks to complete my claim for a total loss. I was not happy but they were very nice. Customer service is always top notch.

Allstate is a great company. I have been with Allstate many years and they have always come through. Did have a claim once and they took care of everything. Customer service is excellent and they always answer your questions or concerns. At this point, I just have liability because my car is old and I think the premium is a little high being that it is an old car. That would be my only complaint.

I was the victim of a hit and run accident in May 2016 on the highway. I had purchased 10,000 in medical coverage. After six months, I still have one injury from the accident. This was an injury documented within two weeks of the accident. I still had over one third of the benefits remaining. Allstate medical claims policy staff began suggesting it had been too long since the accident and suggesting the injury might not be due to the accident. They are requiring I go to an independent medical examination and in general, my relationship with MY INSURANCE COMPANY (not the company of the women who hit me) has become adversarial. I DO NOT RECOMMEND Allstate.

When you think of Allstate commercials you think of being in good hands but that's not the case. I was rear ended by one of their consumers to start this off. Not only did they try to minimize the injuries my wife and I had but they tried to make it sound like it wasn't a bad wreck without even seeing or being involved in the wreck. The two people I spoke to, (one from claims and one from rental), only knew two words, "within reason". They refused to cover a rental because they said my vehicle was drivable even though I dropped it off in the shop for repair.

Allstate has been our insurance company for 30 years. We have had one claim on our house, one auto accident and one water damage claim on a rental house. All three times, Allstate was quick to evaluate and pay. I have never had to wait or argue about parts or prices to have the houses and car repaired. All three incidents were very costly. Every person that I dealt with was beyond nice, fair and concerned that everything was being handled in a timely manner. The service is beyond compare but the prices are getting out of control. I have 7 vehicles and 3 houses and the monthly bill is really starting to hurt my pocketbook. Hope they take a look at the prices they charge and try to hold them down.

I have been a customer for 25. Never had a problem with claims. The agents have been helpful and nice they are always look for ways to improve my insurance and give me great value.

Please read this... I was insured by Allstate, on September 30, 2016 I woke up to my vehicle gone. I called the police and Allstate. All was going well until their claims investigator Gregory ** became involved. I had given all information to the police. I was questioned by Greg as to why I had such "good" insurance on my old vehicle, it was a 2000 Dodge Caravan. As his investigation went on he decided I needed an EUO examination under oath, by their attorney which is actually an interrogation.

Allstate is a great company and very competitive. I have a great agent and price is fair. Also, filing a claim is not a hassle. I called Allstate, received an claim rep who came to my house within 2 days. A check was cut within 7 business days, and work was completed. They called to make sure I was completely satisfied. I love Allstate.

Had a accident 6/13/2016, put claim thru Allstate, Liberty Mutual claimed 100% liability. Allstate has put claim in subrogation. Why good questions even months out I received more information contacting Liberty than Allstate. They won't answer what hold up is. This process is stopping any recovery on my behalf. I have classic vehicles, cannot use classic insurance. I have a open claim so I pay full premium.

I was in a very minor accident in Dec. 2015. It was a scam since the man driving ran across the road and snapped pictures of me sitting in my truck and the front bumper dented. Two months later he claimed he had a herniated disc from the accident and I was at fault. I had two witnesses that both said they saw what happened. The man was driving his girlfriend's mother's car, was stopped and had no brake lights on. Allstate paid $7000 for an old Chevy Suburban and $25,000 for his injury! I couldn't believe what happened.

I first had a policy in 1963 with this company when I had a minor ding. After some early discussions on fault Allstate did negotiate a reasonable settlement. They have served my purposes well for 30+ years in 3 Provinces. Except for a few years in Sask I retained their Insurance over the years because I couldn't find a company that compared!

On one claim, my daughter barely bumped the car ahead of her. The man she bumped claimed his car had over $3,000 damage. Our car had zero damage, verified by Allstate after another body shop said the same and that there was no way it could have done $3,000+ damage to another car. I tried to help them launch a fraud case but they didn't seem to be interested. We've had some disagreements when two claims were being processed, but our insurance agent is the absolute best and her local old school service is why we don't go to any other company. And there is no perfect insurance company, I'm sure.

Allstate cost a little more but it is worth the price. When a car backed into me, all I did was call Allstate. They took care of everything and it didn't cost me a cent.

My former experience with Allstate was great when it was managed by Dan ** and the one that followed. However when Brandy ** took over the office it was a totally different story. Every year was a raise in my premium. After filing a claim, my payment jumped to $400 more than the year before. When it jumped to the $400 level I made a definite change in companies.

Although costly, Allstate is available to assist in your concerns and explains thoroughly the procedures and policies. They will try to find the best coverage possible. I have both home and auto insurance. The representative is professional, knows what's available or what needs to be changed and makes you feel valued. When I filed a claim, they were quick and took on the responsibility of getting a rental car to my home. They contacted me regularly about my satisfaction with the repairs being made and after it was concluded. They will contact me about any changes or just to be sure that I am satisfied.

Filing a claim was a nice experience because I got cautious service from our representative. I had personal service and great service and they have great personality when helping me. I am happy with the service and they answer any questions I may have about insurance.

On 1/9/2017, Monday, I somehow picked up a Leatherman multi-tool on my passenger front tire on my way home from work approx. 6:00 pm. I contacted the roadside department to report my situation and was told I would be called back with the information on the company that would be assisting me with (by now a completely flat tire). Of course no call. I was able to reach a friend to help and was able to get me home. Again, contacted roadside and was told that the only available company was 50 miles away and I would have to pay some out of pocket costs. I suggested they contact a company AC Towing and was informed that this company did not do service calls of this nature.

I was in an accident with a guy who had Allstate and he was at fault, I had to run around and take care of everything because Allstate is some lazy **. They offered me the cheapest of compensation, rental, parts etc. and when it was all said and done I had to pay $500 in rentals because it took the adjuster a long ** time to do his supplements and they told me I had exceeded their timeline for repair. ** being in good hands. These guys don't give ** about you and all the inconvenience it is for you to take care of another careless driver's mistakes that they insured. You're literally in the worst hand with this company and on top of it I got nothing but used parts on my new truck because the dumb ** adjuster said it was a month old truck. Avoid this company at all cost. If not you'll definitely live to regret it then it will be you writing a review.

Allstate is the worst car insurance company, they do everything in their power not to pay on or fix a vehicle when their policy holder is at fault. I have been without my car now 3 weeks and the claim is still not resolved. Initially the day of accident it was stormy, raining and I had the man in driver seat come into my office to exchange and discuss what happened, it was not until later that afternoon when it had stopped raining I noticed my car was pushed up against a tree breaking my back right tail light.

They did the job without too much hassle. I would give 5 stars for the claims but 2 stars for keep increasing the premium without even letting you know or care if you did have or not accident or tickets. I was with Allstate for almost 4 years. Every 6 months they will raise the premium. In the 4-year I stopped and chose a different insurance company that I hope it will do better on being transparent.

Rates seem stellar for all that I have. Been with them a while despite rate checking every few renewals. I've been impressed with the call center staff - always US based folks oftentimes pursuing advanced degrees and very clear about their day job work. I've had policies in AL, FL, VA, and NC. Umbrella, homeowners, landlords, renters, auto X4, etc. Very flexible company with many options. No problems reaching local agents at any time either - customer oriented.

My parked car was rear ended by an Allstate insured almost six months ago, and the level of service I received has been deplorable. My claim has yet to be resolved and the staff has been cold, unreceptive and unhelpful in this distressing process. It has been a nightmare getting to work and ushering my two children around all this time without my car. My youngest child is autistic and is sensitive to extreme light, sound and large crowds. It has not been an easy task taking him on crowded buses and trains, and walking in the freezing temperature to the train station.

My wife and I have/had several policies with Allstate. I had a commercial liability policy and a commercial auto policy for my small business through them, and my wife still has her auto policy and our homeowners policy with them. Before I get to the bad, the only good thing I can say is about my local agent. The only thing he was good at was returning calls and answering questions. Outside of that, I think his hands are tied by his price gouging parent company Allstate and there was nothing he could do to keep my business. To lay the foundation, my wife and I both have perfect driving records with no tickets, accidents or claims. In addition, I have never had any claims, accidents or tickets through my business. Both our credit ratings are very high 700's and we are extremely timely in paying all debts.

I have filed several claims - probably 3 with the same car - with Allstate Insurance Company. In 2 of the accidents I was at fault and in the 3rd the other driver was at fault. In all three instances Allstate was fast, courteous and professional in dealing with me and my insurance claim. If you choose to go with one of their preferred shops they will not require three estimates nor will an adjuster need to come to give an estimate. In each of the three claims I made, the shop I wanted was on their list of "preferred shops." I have had excellent service and great premiums from Allstate Insurance. Allstate has been kind for the five years we have had them for a car insurance provider.

Recently my wife was hit in the back of the car while she was stopped in a red light. She drives a 2017 Acura MDX with all the highest checkpoints in the industry. First when she was filing the claim they treated her like it was her fault for stopping on red lights then the adjuster tried to short change us on the repair costs and then finally the worst of the worst is the collision department and the rentals. They gave us a $23 dollar a day for a rental which you get a Ford Focus or a Neon with. On top of all of this they want to hang up the phone on me when I express myself. Is this fair? Is this the way someone should get treated? Is this the company that you would want to get insured by? I will definitely NEVER EVER EVER EVER get insurance from this Allstate and neither should anyone else...

I recently had to deal with my child totaling her car. Their communication is good and they are respectful; however, they have an odd way of calculating the worth of your car. Most people would agree that Kelley Blue Book sets pricing on cars. Allstate uses a "third party" company to find comparable cars and uses that estimate with their own set of deductions–that are not similar to KBB–to determine what my car was worth. Totaled, they offered me approx 2500. I cannot find a car near what mine was for under 4500. How am I suppose to find something comparable?

The best way to test an insurance company is when you need to file a claim with them. Will they stand by you in the time of need to cover your claim or run? My wife recently had an accident with another driver who had Allstate auto policy. It was determined that both drivers were equally responsible. Our auto insurance company GEICO covered 50 percent for both drivers while Allstate denied our claim. This is what Allstate does - runs when they need to pay! On the other hand GEICO always treated us with respect and paid claims when they had to.

They approved hail damage to my roof and screens and paid off in a timely manner. The adjuster was friendly and professional. Prompt payment was made. They approved my claims and went out of the way to make sure I was satisfied. The personnel in the office were friendly and helpful.

Allstate is one of most unethical insurance company. We called to canceled our insurance more than 10 days ago. Today they charged my Acct once again. Agent ** in Wellington is a thief. He submit quotes in without client's approvals so he can get paid on those policies... Very bad experience with company and agents!! Someone need to audit this guy.

I switched to Allstate from AAA, and I've had lower bills and better customer service ever since. Allstate is a better match for my stage of life (married, employed full-time, kids) than other companies. I have only had to file one claim with them, and the process was smooth and effortless, as far as insurance goes. I had a unique case, in that my vehicle was involved in an accident out of state, and Allstate was able to help me file the claim and get a rental car secured so I could resume my normal routine while the car was in the shop.

My home in Bothell WA was hit by a lady under the influence of alcohol who was insured with Allstate. The police notified us since it was Christmas Eve and we were out of town. I called them to inform them of the accident and was hung up on 3 times. I finally got a man Mr. ** with their express team who promised to have it all handled. Today is December 26th and I had not heard anything this morning or for two days from Allstate. The home was damaged very badly by this car, including foundation.

This is the most dishonest insurance company on the face of the planet, which speaks volumes in the insurance ARENA of America. They all are thieves, corrupt and the big problem with why America is a failing Nation. Try to get in touch with the corporate office to no avail. I was hit and run on 2-13-2015 my first and only accident in 43 years of driving. First they hire a company called LSH LLC to try to rob you from paying your lost wages even though you are entitled to them. They go out of their way to cause you more stress and grievously dishonest and blatantly stealing what they rightfully should be paying you the policy payer. They switched my worker so many times. Most left the company... then yet assigned another. I hate Allstate Insurance BROOKLYN NY.

DO NOT USE ALLSTATE INSURANCE. When I switched over my home insurance and my car insurance the Allstate rep went ahead and canceled my other companies for me and then NEVER GAVE ME HOME INSURANCE. Then they dropped my insurance on my car without informing me of it until I get a letter in the mail from the DMV fining me for being without insurance. I tried going through their corporate office to get help and they "reviewed my case" and apparently not well enough because they pretty much said too bad. Now I owe over $400 for their insurance agent being a total idiot who clearly cannot do his job correctly.

Allstate is an absolute Scam operation. Allstate created a new Policy without my approval or knowledge at double the original policy, I switched to Geico at 50% of the Allstate policy. Allstate continued to send threatening bills and notices regarding the unauthorized Policy. BEWARE of this Company. I have worked with many companies over the years, and by far Allstate is the worst.

DON'T WASTE YOUR MONEY OR TIME! Allstate is by far the worse insurance COMPANY EVER! By all the reviews it's pretty obvious. I got in a car accident and after I reported it nobody sent me information on what to do after. I had to call the next day to get my adjuster's contact information. It took over two weeks to get my claim number. Nobody called or got in contact with me the entire time. Eventually I was so upset that they waived my deductible... so I was able to pick up my car. The car insurance doesn't even pay the taxes for your rental car! They suck!!!

I had an accident in which my car was damaged (no injuries). Even though state law allows me to use the body shop of my choice, Allstate immediately tried to convince me (even pay me!) to use another shop. The one I chose is the only Mini Cooper recommended body shop in Seattle and my car is a new, 2016 vehicle; I wanted it done right!

WORST ever insurance!!! I was in a car accident with one of their customers and took my car to one of their body shops and they totaled my car. They wanted to pay me less than what my car was worth and then return the rental car within 3 day. How am I to find another car when they are taking all cars from me. Now my insurance Erie would have let you keep the rental for 30 days so that you have a way of getting around looking for cars. I was left with nothing but a check and no way of getting another car without bugging friends or renting a car myself for their wrecking and totaling my car... Then they had the nerve to have bad attitudes. Would never recommend these evil people. ALLSTATE SUCKS.

Worse experience ever. Because they don't keep their promises. As long as you don't file a claim youre on. The minute you do, you are no longer treated like a customer.

Allstate is nothing but a government sanctioned criminal entity, they take premium dollars and pay millions in salaries and bonuses. They delay, deny and defend their claims. There are two books written on their business practices and they are the number one most disliked insurance on the web. They should be put out of business or regulated and fined for the way they treat consumers. I have dealt with them on many claims for other people and it is horrible the way they lie, twist and distort the truth. Personal experience and changed from Allstate to Hannover and my new agent said Allstate had left me exposed to a lot of liability. He said it was the worst written bunch of policies he had ever seen.

I had switched from another insurance company because Allstate had more attractive pricing. However, from the original local representative contact to the management level at customer service, the service was just awful. The representatives were inarticulate, uninformed, inaccurate and completely unhelpful, one after another. Just terrible. That's what you get for skimping and crossing over to the dark side. I'm back to the other company and glad to pay a little more.

Got a quote, purchased an auto policy, paid for first month - then told I needed more docs to get "price break". Provided numerous docs. After 2 weeks told price was increased - canceled immediately, got refund 2 weeks later. Another month goes by. NOW ALLSTATE SAYS I OWE $50 for the canceled policy "increase". They did not take it out of the refund. Customer service cannot do anything, wont do anything. Agents office says they cant do anything. STEER CLEAR!!! BTW, I have perfect driving record at 60 - never a points ticket or any accidents. Got insurance online easily for less.

The adjuster called and said my photos were very dark and he could hardly see. I wanted to send clearer ones. He told me no and then cut a check when I completely disagreed with him. They would do nothing to help me get them better photos. My recommendation for this quick app is don't do it. He said I had a 4" crack in bumper when it was actually almost 10" and split 2 ways. What a joke. I will look for new coverage after being a loyal customer with no claims for over 20 years.

My vehicle was totaled by an person insured with Allstate. They accepted liability and sent an appraiser to inspect my vehicle. He noted no old or unrelated damages to the vehicle. Allstate used a computer program to tell me my car was worth $8100 rather than the book value of $10,000.00. Most upsetting was that a claims clerk named Nyla ** who is NOT licensed as an appraiser decided to take $600.00 worth of conditioning adjustments to my vehicle despite it being in "mint" condition, even the appraiser who inspected it didn't feel it warranted this. They refused to negotiate or explain why they did this, only that it is their policy to do so.

I've had auto insurance for over 45 years and never have experienced service as bad as with Allstate. There are always problems and discrepancies between what you're told and what actually happens. We had signed up for auto-pay but due to their system error, the payment didn't register and despite their apologies, we incurred late fees. It took months of battle to correct their mistake. We're supposed to get discounts for easy pay. They took my bank info, it didn't happen. Although I'd called and was promised I was due a refund, they went ahead and withdrew the money they promised not to do overdrawing my account and incurring bank fees.

This is about my uncomfortable experience with an Allstate adjuster. Recently, my wife was involved in a car accident with a driver whose insurance carrier was Allstate. Ms. Julie ** was the adjuster from Allstate and from the beginning, the way she treated us was so "cold" for no reason. One example is about the rental car coverage. Even though our car was a minivan, she only offered a compact class rental car. We asked for at least small SUV for safety reasons for my family, but she insisted for a compact car ($20+tax per day). After several phone talks, I just accepted to avoid any hassles. But, I was surprised when the staff of Enterprise called up another adjuster and got an approval for minivan equivalent vehicle yesterday. Enterprise said it is the law in NJ to match the car class.

On August 20 of this year, Allstate's insured backed out of a driveway 94 feet in front of my car when I was traveling 30MPH. My car hit her car. I had glanced to my right for 2 seconds prior to impact. When I looked forward her car was about 6 ft in front of me. Allstate denied my claim saying it was more than half my fault. 30 MPH = 44 ft per second. 2 seconds = 88 ft. plus the 6 ft that I saw before impact equals about 2.25 seconds stopping time. Allstate's insured claimed I was 110 ft away when she pulled out in front of me. That's 2.5 seconds stopping time. Even if I had not looked away for 2 seconds, 2.5 seconds is not enough stopping time when traveling at 44 ft per second.

I was with Allstate for over 7 years. Never had an accident or filed a claim. My rates continued to go up over time and I continued to be a valued customer until now. My insurance went up again because it was time to renew. I've finally had it and went with Progressive. My six month premium went down approximately $300. Allstate is too expensive.

After purchasing my 1st car on my own I decided I would also get my own car insurance. I made a BIG step in life to take on a responsibility that my parents have carried on for years. Allstate knew I was a first timer and should have let me know about the entire policy. They failed to let me know that I would have to renew my insurance within 6 months. Never sent out a renewal packet, no phone calls or emails. I found out 2 months after driving around with no car insurance that I haven't been insured. They refused to reinstate even though it was a error on their end due to them not telling me and told me because I didn't renew, I'd have to wait a year before getting back with them.

My car was insured by Allstate and hit by another driver. The driver was on her cell phone when she struck my vehicle. I notified Allstate right away and informed them of this. I literally asked Allstate 3 TIMES to make sure they got her cell phone to prove she was on her cell phone... Allstate not only denied my claim, they did NOTHING to get the cell phone. NOTHING. Instead, Allstate paid the woman's insurance company for damages to her vehicle while she was on her cell phone. Months later Allstate sent me to 'their' claims adjuster where, guess what??? Yep, by some miracle their adjuster came up with damages to my car amounting to only 27 dollars more than my deductible! The adjuster was 'nice enough' to offer me the check right then and there...

Like someone else stated... I was a loyal customer for 3 years and rates continued to rise even though I had no claims and was a good driver. With the snap shot I was promised discounts. Last straw was when they doubled my monthly payments. I went with Progressive and my rates went straight back down to what I was paying.

I have had several agencies with Allstate because they insist you have one. I have found that I would call after hours so that I can talk to the call centers, because the call centers are the ones that do their job. The agency always states that they don't get any messages, or they hadn't had a chance to research the issue. The call center does it right away. The Griner Agency in Lexington SC completely disregards your messages, never calls back until you complain. Don't deal with this agency.

First off I was in a major storm 10 years ago with a different company and had not one issue and had $40,000.00 damage to my home and property. This storm in May of 2016 was not near as bad but enough to file a substantial claim. They even had their contractor come and look at the items. I told the adjuster to take photos of they did not do. After fighting for 4 months and not being able to use my outside area all summer I finally told them to fly a kite, putting it in nice words. They rightfully owed me over $500.00 in damages and did not pay. They are the WORST Ins company I have ever dealt with. My home is new just 3 years old. I had new shutters put on and you could clearly see they were torn away from the house at the top, and the paint chipped. They said not storm related.

I consider myself to be a highly responsible individual. I pay all my bills three days ahead of time, the only exceptions being the ones I have set up on autopay, which includes Allstate. Last April, I purchased a vehicle on my own for the first time and decided to go with Allstate for insurance. It's now November and they have already lost my business. I've been a driver with no accidents or tickets for 6 years. I'm only 23 and that labels me as a young driver, but it's still ridiculous the way Allstate has treated me.

I returned to Canada after 8 years living abroad and because of that I had to show them my driving record from the places I had been traveling. Lucky me I had my records from US, because they didn't accept my records from Asia. Anyway, I bought a car and of course I need to insure my new car and the dealer referred the Allstate insurance and an agent name L ** from S. Albert, AB. Trust me, in more than 25 countries that I had to deal with insurance I never had so much problem with car insurance than that business from Saint Albert. Bad customer services, lack of communication... to the point I had to close the files with that company. The agent said to me that was OK to close that and there were zero $0 balance to closed the business.

I had Allstate for 3 years. Each and every year they increased my premium by $100, yet I have had NO moving violations or claims. Tried to speak with a representative about this and they immediately shut me down by saying "we cannot alter policies". Goodbye Allstate!

I called my agent when my policy was up for renewal due to increase prices. Ask to stop payment because I could find cheaper insurance elsewhere. I did. They did not stop payment, took money anyway, and caused fees by my bank. I had to file a stop payment to get money to pay my bills. I had called my agent numerous times telling them about the trouble they were causing, and they did not care. Called headquarters, and conveniently no notes were made in my favor. So and then when certain terms they me I would not get my insufficient funds fees, and late fees for my bills. Things that make you go. Hmmm.

My wife was sitting at a red light parked and was rear ended by All State customer at high rate of speed. Guy had some sort of diabetic issue. They initially accepted 100% liability and then came back and said they determined their client to have ZERO negligence so they were accepting ZERO liability. In good hands my **!

My daughter's 2001 ford was hit by a Allstate Insured car. The car was totaled. The appraiser came out and even though the car was in better than perfect condition for a 12 year old car the guy found 3 Nicks previously in the hood, deducted $200. Found a small scuff on the foot of the door panel, deducted $100. And this story just went on and on. He continued to deduct every little thing he could find out the value of a car and basically said "take it or leave it. You have no option." It was a very poor way to do business. The book value on the car was roughly $3,000 and he found about $600 if he could deduct from. If you have a claim they will definitely not be in good hands.

On June 19th my truck was stolen. It was recovered the same night and it was abandoned inside a mud pit a little like a place where they been mud riding on it is what the tow truck driver told me. So Allstate done in the adjustment on it and said that it was repairable. Took them 5 weeks to do that so I took it to a body shop of my choice a dealership so they do all the repairs. Another five weeks later they go to do the test drive on the engine and they decide that the engine is messing up so they put a lot of parts on there and trying to get it to run correctly and no luck.

Just over a month ago I changed from Allstate Insurance Company to Geico, and saved almost 50% on my insurance premiums. I did this in the office in Stockertown, Pennsylvania, and explained to my representative to please make sure she removed the automatic debit to my account. When I first opened my account with Allstate in Pennsylvania this Allstate representative, told me she would contact Allstate in New Jersey and have them stop charging my insurance in New Jersey. (She never did this, and was negligent and irresponsible.) So for almost 6 months I was paying "Double" premiums. Which caused a major problem with my bank in New Jersey because I thought the whole time that account had been closed. Causing many extra bank fees and almost destroying my credit.

I would like to heard more about how the claims from Allstate are processed and how long does it supposed to take to get the payoffs. I have spoken to agents and they always say, "Not to worry. It got approved," and "It's getting processed." Please correct me if I am wrong, but I feel someone is not doing his job, this is the second payment I have to make on my vehicle (that was declared total lost) after insurance claim was approved; Now, we gave them original documents that were requested by agent but seems like they got lost or never got sent out to corp by agent. What should I do? Is this typical?

And another month goes by and they have charged my account. Took 3 weeks to get anyone to respond to me and then I tell them to cancel my policy effective 9/26 and I see on 10/20 they took payment out of my account. Now they are telling me they never got my response on 9/26. Feel like I'm being scammed.

"Are you in good hands?" Nope!!! Beware of calling into the call center to make any changes and always always ask for confirmation in writing!!! I called in around March 2015 and apparently was routed to an afterhours call center that said they could handle any changes necessary. I proceeded to ask him to take my mother's car off our policy. The gentleman asked me if I wanted to keep my mom as a driver and I specifically said no, she is going into a nursing home and will no longer be driving. I thought I did my part, but of course not. I watch my bill keep going up over the months. I called my Agent Steve ** office and was told I have all the discounts possible, but yet it still went up month after month. Finally, I asked for a breakdown of what I am paying as the forms they provide on the website don't show what you're paying for.

I have been in accidents before where it has not been my fault. I was told to take my car to the adjuster which I did. At that time the claims department told me I could get a rental car during the time of the repairs. They were also confused as the place I took my car to did not have an appraiser and body shop together, so I had to cancel with Enterprise. At the time I got my car appraised I was given a name of a body shop they constantly used which I did not like the tone of the shop, so I took my car to another one. I dropped my car off on a Friday as this was the way it had been set-up the previous week. It took a week and half to fix it.

Eric Bohman Agency, Allstate Agent, 4938 Monroe Rd, Charlotte, NC 28205. Very poor customer service. Had Allstate policy for 2 years and never heard from them, until auto policy was going to be cancelled. Then, the agency refuses to cancel my insurance, instead request I pay for a full month that I am not using the insurance, then get reimbursed. They are even going as far as threatening to report that I was uninsured for the 7 days I am requesting to pay for the policy. My policy was paid in full up to Sept 30. I am asking to pay thru 10/07 which is the date I am requesting to be cancelled. This agency wants payment in full of $197 and then they will reimburse me to for the over-payment. I still have a home policy that is paid in full with this agency and still they are playing hardball. This broker seems to think only about his commission and not the customer's request to be treated as any other insurance company would.

Quoted $220/mo and charged $460/mo after my 2nd month despite them having all of my personal information before quoting me a price. Charged me a late fee when they didn't take my money on time (auto-payment set up). Said they couldn't help me several times when I called because I was a "Titan insurance - Allstate policy". Now receiving harassing letters from PennDOT for leaving my previous insurance company in bad standing. (I cancelled and had new insurance within the hour.) Thank God I never had to file a claim. Treating the troops very well Allstate.

My younger brother was in an accident where the other driver was found at fault for running a red light... The kicker? He was also found at fault and his brand new 2013 Hyundai Sonata in which he pays 300 a month in JUST insurance was hit because "should have seen her coming". So apparently unless you're psychic, you won't get your vehicle fixed. They're a rip off. I recommend any insurance company that isn't them.

Yes, recently a woman hit my bumper of my car. I called her insurance, Allstate, and they said to talk to their adjuster. Well, I went to see him. 3 times I was there, he kept telling me to just keep the cash. I thought this was odd. Well, odd, until I got my estimate. It was like 300.00 he said to fix it. I know from experience, you can't fix a scratch for 300.00. So I took to several other places. Sure enough their estimates were ALL, almost double, or more. So I see now why he wanted me to keep the check and not get fixed. It was a low ball estimate. I tried contacting them, to let's work out a midpoint, and I would agree to that. But was told she couldn't do that. So now, trying to find out how to go to next level, whether small claims, or other route.

My daughter was involved in a wreck with one of their policy holders, who was at fault, almost 20 months ago. This wreck caused over $11,000 in damage to her 3 month old car and caused her minor injuries. She had to go to court to get them to pay for her injuries, time missed from work, and rental car money she had to pay out of pocket because it took them a week to accept liability, which they later took back even though they did pay to fix her car.

Allstate I hope someone had the same issue as I do. I am now looking at losing my car, my husband's, and my son's. Because my car insurance lapsed I did not receive a letter or a notice not even a phone call to tell me. I called in to ask why it was not taken from my account and that's how I found out surprise to me it lapsed. I got other insurance but its 35 day since the lapse so no I get the letter from PennDOT. This hurts my son and husband work. I can't because of my medical problems. I do not know what to do.

I was rear ended by a driver that had Allstate Insurance and I have Geico Insurance. Allstate took the liability and had my driver rear bumper fixed. My issue at hand is that The Body Shop that went to fix bumper said they had to add Flex Additive 5.00T. They said when they try heat and push out the damaged side of bumper it distorted it more and was why they had to add the Flex Additive to it. Mind you my bumper didn't have any of that. All was original. I am not happy about this with Allstate when The Body Shop was trying to get them to put a new bumper on it and refused cause there is a small dent on the passenger rear bumper. The damage from their driver was worse than that little dent if it can be called a dent.

I have been with Allstate since I was 16. I am now 20. Last week, I noticed that when I went to pay by auto insurance bill that it went up from $140.00 a month to $197.00. For six months it went up $230.00, for no reason. I have a clean driving record. I asked what was going on and they said "We are going up on all of our customers." They tried to put me with a different policy, but since I am not married and haven't had my license for 9 YEARS I couldn't do it. So, I called my mom and her policy just renewed and hers went down. This is ridiculous. So I called around and found that State Farm offered me the SAME plan for $100.00 cheaper. Nationwide was $97.00 cheaper, with the SAME plan. I should've shopped around to begin with. Who knows how much money I have lost all these years!

I would like to begin by saying that the Customer Service representative in the Sands Glendale Dealership for Allstate was very helpful, nice and patient. He gave me an okay quote for a 21 year old $355.00 for two vehicles full coverage. Cool. I did some shopping and State Farm beat them. State Farm gave me DOUBLE the coverage and dropped my coverage from $355.00 to $299.85! Amazing. I had signed up for auto payment with the insurance company, every 9th of the month the monies would be pulled from my account. I called Allstate to see what the process would be to cancel and get a full refund with no BS (life sucks and that's never the case) and unexplained fees. Cool! They advised me that I JUST needed to call the day of the payment due date or before. I called on the 9th of September of 2016, canceled service and moved on with my life.

I was rudely spoken to by Authur with Trevor ** agent. Unacceptable. I have switched to another agent.

We have been faithful customers with Allstate for over 23 years for our auto and home policy. Today I looked at my bank account by luck, and saw an auto payment made to Allstate for $25,780.00!!! I almost had a coronary. I called my Allstate agent, and was told he had "NO IDEA" what the charge was and he would get back to me. 10 minutes later, he called and said, "OH, that is your prepayment for your annual auto policy for this coming year." WHAT??? WTF?? Yes we have 7 cars but seriously? He says, yes "you got a notice of increase and your policy was raised 25% this year." Well, since the year before was $8500 that math did not add up. We canceled our policy IMMEDIATELY. He made NO apologies and then he had the nerve to say how he had jumped thru "hoops to help" us.

I have been an Allstate customer over 25 years. I am seeing statements like these at the beginning of many of these complaints and warnings. Hmm, it appears that Allstate would rather get new business, allowing them to charge higher rates than maintain their existing customer base. We found out that 2 out of 4 of our proof of insurance cards for our vehicles had the wrong VIN numbers - one being a completely different number. We had to go to court and get our son's license reinstated because they had the wrong number on the card and we didn't notice it until it was too late. It took weeks and several attempts by our insurance agent to straighten it out.

Listen up folks. I was with Allstate for 35 years. I noticed in the last couple of years that my car insurance was going up a lot. SHAME on me for NOT SHOPPING. So last Friday, I called 2 of Allstate's competitors. WOW. They were 1/2 what I pay to Allstate. Allstate was DOUBLE AAA and GEICO. I called my agent Larry ** in Coppell, TX and asked how Allstate can justify being DOUBLE his competitors. He said all car insurance was going up. REALLY! That's it, I dumped Allstate that day, I went with AAA. Because the agent told me about another insurance company (Hagerty) for my old 1964 truck. That alone saved me $1000.00 a year. My Allstate agent would never do that.

In August 2016, I called for towing service. After 7 hours of calling for service & receiving several automated service confirmation calls, confirming that the towing service hadn't arrived to service call representatives, I canceled my service & requested & received a full refund. That's after several calls to customer service getting scripted response, being placed on long holds and being hassled by the manager to take a deal to keep the service, which I declined. Don't bother with this outsourced customer service! This week I received a letter stating I used 3/4 service calls and I only used 1, battery jump call, my first call.

I had a not at fault car accident where the other party accepted 100% fault and so did Allstate! Then why did I have to pay for the rental? If you are ever in a car accident one thing is for sure call the police no matter what and make a report! Even though they accepted fault they gave me rental only for 5 days. The car was in the body shop for 2 weeks! Because I didn't file a report I was going back and forth! I even made a complaint to the department of Insurance! Nothing got resolved! Allstate is horrible! This was my second accident with one of their drivers both times their fault! I was stressed out both times! I will not let them get away with it ever again so I am letting everyone know my situation so they can learn from my experience.

My experience with Allstate started out good. Then they started tacking on several fees for things and adding on different stuff that I was never contacted about. The point system is ridiculous because you can't ever win anything unless you are constantly watching the auctions and or sweepstakes. They were very helpful in taking off a vehicle and adding on another vehicle but if you don't have a bank, it's very hard to go and pay your bill. There are different people that I talk to each time about my account, it's never the same person, or at the same location. I would think twice about recommending this company to a friend. They are never on the same page.

Allstate took my money after signing up with an agent by the name of Thomas ** out of the Westerville Ohio location. Thomas ** was a liar, very disrespectful and rude to the point that I canceled my insurance with them. Therefore, the customer solutions decided to keep part of my refund. Beware of Allstate!!! They will have a vendetta against you if you cancel service with them. A guy name Spencer in customer solutions tried to tell me that service was canceled on August 31 but it was August 30, 2016. Not only does Allstate employ thieves but liars as well.

March 27th 2014 was stopped at a stop sign when I was rear ended by a truck doing 40 MPH hit me full force. No skid marks, he was texting. He had the basic minimum policy with State Farm, car damage was $9000. They paid me his policy, I then went to Allstate (had under insured/uninsured policy for $250,000). The impact caused me to sustain severe injury to my Spine C-6-T-1 and L-1-L-5, I had no issues with my back prior to the accident.

I cancelled my insurance with AllState on 6/29/16, and talked to the Miller Insurance group about it, but they didnt care. The woman on the other side of the phone asked to email her my new insurance card, something I did right away, and called her to confirm she received it. Then I started receiving calls for payment for the insurance. I decided to call AllState directly and they didn't know about the cancellation with Miller group, so I cancelled on 7/27/16. Then I had to renew my tags by August 2016, but the DMV sent me a letter to bring proof of insurance. Then I visited the DMV, showed them the insurance card and everything was fine.

I purchased the Allstate platinum maintenance plan for my 2015 Dodge truck. After a little over a year of owning the truck I have began to experience tire problems, multiple blowouts on the same trip twice now. The tire shop said they would not repair the tires because they were too worn. Allstate insurance claims adjuster (who is supposed to be third party BS) comes out, takes pics of the 2 damage tires and the other low tread tire. Waits a day to deny the claim for new tires and says the old ones can be repaired and also said the other low tread tire was at 4/32" which by contract can't be replaced till 2/32". I found it ridiculous that we were talking about such minimal difference for justifying replacement.

My son got in a fender bender. I have a perfect record and they raised my premium from 200 a month to 600 a month. I checked around found another insurer for the 200 and they said if I moved my cars they would increase my home owners by 1300.00!!! CROOKS.

I had cancelled my insurance with FARMERS insurance since they raised the price almost 100.00 Dollars for an accident I had easing out of my parking spot with a large Van on my right. Someone plowed into my back, driving someone else's car, but I got a citation for pulling out incorrect. So I fought the citation and the judge dismissed the case. When I enrolled in Allstate Insurance in Tarpon Springs Florida I was quoted 89.00 Dollars a month so I continued. They said I was at fault so I faxed them the dismissal. They had me talk with my old Insurance and they said I was at Fault, so my price went up, so Insurance Companies are in cahoots with each other. Then my car sitting parked at work, when someone ran into to back, they were insured with Geico, they paid everything decently. That was in April 2014. I almost forgot ALLSTATE dug it up as my Fault.

On the morning of July 15, 2016 approximately 6:30 am a driver insured by Allstate, failed to yield a left turn and struck my husband as he was riding his motorcycle to his morning coffee spot. The impact killed him instantly! The driver of the truck was ticketed for failure to yield a left turn. I was devastated and heartbroken. I cannot express the agony and pain I have endured from my loss. I did what was necessary to carry on in planning a life without my husband and loss of income. To add insult to injury, Allstate sent me a check dated August 24, 2016 to cover the property damage for the total loss of his motorcycle which I deposited immediately. On September 2, 2016 an operation personnel from my bank called to report that my account was in serious delinquency and return check status because Allstate cancelled their check.

They cut off my rental car without telling me and I had to pay for it myself. I have now been given a date that I must settle by or lose all rights to my vehicle - however they have never sent me the form to sign that they are asking for AND refuse to pay back the car rental bill I got stuck with. Do not use this insurance company. They are crooks.

Allstate is the worst company there is. The government should definitely get involved with car insurance companies more as they are totally ripping people off blind. My wife had Allstate and paid a full 6 months in advance on her homeowners and car insurance. When it came time for renewal she found insurance cheaper and decided to switch. When she informed Allstate they decided then to tell her she owed them 254.00 for no apparent reason. Remind you she paid 6 months in advance and the policy hadn't even expired yet. We will definitely be contacting BBB and filing a complaint and small claims court against them. These people are total thieves and should be put out of business. You actually get someone that pays in advance and then you try to screw them over. Screw you Allstate! We will see you in court.

I approached an Agent in Newark, Delaware a few years ago. Every time he is increasing the premium saying some petty cause for it. As I have no time, and busy with my office work, to contact another Insurance company for a quote. I lost so much amount by that in the form of overpayment. Recently, one Friend who is a State Farm customer took me to the agent. I did this as I took leave for a surgery. The Agent gave me a quote to the half of the amount what I'm paying to AllState. I accepted the quote and informed it to AllState agent. Immediately he renewed it, though I told him that I can talk soon on this. He is trying to hold me saying that I need to pay for my renewal.

After I had an accident Allstate denied my claim based not on the facts of the accident but on lack of a police report... Adjusters make their decision based on what their insured tells them. But their intent is just to deny your claim... Allstate was the worst insurance Company I ever dealt with...

We purchased automobile insurance and renter's insurance in October of 2015. We were on auto deduct for 6 month renewal. Shame on me for not checking the policy update, but effective 5/9/2016 the amount deducted was for $372.82 more than originally billed back in October. No excuses, but we had been traveling, Neither Allstate nor its agent, Mr. **, had the professionalism nor courtesy to inform us of any increases either in writing or by phone. No messages were sent to us on "my account" pages. No explanation was forthcoming by our agent other than Allstate had increased its rates. Please note no status changes or claims had taken place. Not a good way to retain clients.

I've felt with a lot of insurance companies but have never been so dissatisfied as I am with Allstate. The claims adjuster would not return phone calls for over three weeks. My car was damaged and I couldn't use it for work but they refused a rental car for the three weeks it took for them to finally resolve the claim. I will never use Allstate again and would recommend you to find better insurance company as well.

DO NOT EVER PURCHASE ALLSTATE INSURANCE. AND IF YOU SHOULD EVER GET HIT BY ONE OF THEIR INSURED, DO NOT LET THEM TAPE YOUR INTERVIEW. On April 16, 2016 we were traveling along the Coast in Oregon on a two lane highway. We were pulling our boat traveling at 55mph. When we slowed to make a left hand turn into the boat ramp, we were hit in the rear right hand side of our boat. The other driver said that they had been following us for some time and decided to pass and when they were passing we turned left in front of them. This is not the way it happened. The Allstate driver came around the corner and we were already in the turn when they plowed into the back of us, and the photos we took support this scenario.

Our SUV was hit in an accident caused by an Allstate insured driver - took a week to get an appraiser out who gave us a check for the body shop and gave us a rental car - WOW - thought we were going to be okay... Another week passes and we are told Allstate is totaling our SUV and now the horror begins... had to give the salvage company my title - unsigned; power of attorney to Allstate to do as they wish with my title and SUV; and a mileage certification WITHOUT ANYTHING IN RETURN FROM ALLSTATE.

I got a much, much better quote from Geico about 50% less. Been overpaying for years. Customer service is good but...

We tried canceling our Allstate auto policy back in April. Thought all was good. Until we receive a letter stating our next month's payment is due. Called customer service & it connected us back to the agent that would not cancel policy. Waited until weekend. Called customer service. Was treated rudely and a complaint was filed the corporate office. They never call or email back. Receive a bill stating our policy is being canceled for nonpayment and that we owe $353. Call customer service again. Still can't help, "their hands are tied". Referred to corporate again. Be careful when canceling your policy. They won't do it and are trying to keep customers. But this is the wrong way. I've never missed a payment or have had a claim. Very, Very wrong!

Allstate terminated my policy, 1) without me knowing, 2) after I was told by my insurance agent it was fine and he would help through my situation. My situation was my bank/card information was stolen so my payment didn't come out like it was suppose to. I emailed and called my agent about it. Not only did it take him a week to respond he was absolutely no freaking help at all. All I was trying to do was make the payment. Then when I finally got a hold of him he told me if I paid a certain amount he would reinstate me. I paid what he said to pay and I have not heard back from him!

My vehicle was stolen, June 21, 2016. I had always carried full coverage on the truck, but Allstate's claim department has been giving me the run around concerning payment so that I can get another truck. I started with M. **, then spoke to Terry because he was out of the office. I then was given another person, Carrie **. Received 3 emails from and responded to her. Last week I called her because I had not heard from her. Stated she was out of the office, which caused a delay. I gave her the name and phone number of the detective handling the case. Allstate has taken 2 more payment out of my account for my truck, but no communication from them about the check I should have received.

Where do I start. Water claim was made and from the start Allstate made sure to look after themselves. Going on "good faith" with Allstate we went with one of their recommended remediation companies (ServiceMaster) for the clean up since a large water claim had never been made before and therefore weren't familiar with such companies. By all appearances, it seemed to be going well as far as we knew. However, when ServiceMaster employees would should up they merely checked fans and nothing more. Water damage affected two carpeted bedrooms and they did not remove carpet or lift wood furniture off the floor. Should have known at that point all Allstate was interested in was keeping down their costs by having their contractor doing as little as deemed necessary.

My wife was in an accident 75 miles away from home. She called Allstate and answered all their questions. I arrived an hour and a half later. My wife said she called Allstate. We called again only to find out the 1st person she spoke with never completed the claim? We completed the claim and had an ETA, and confirmation # for the tow truck. When the time went passed the ETA my wife called again, a different person and we went through the process again with new ETA. CHP arrived we explained the scene and circumstances. CHP called his dispatch only to find out that our last tow truck was canceled by Allstate again. After 7 hours alongside the road in 97 degree heat, we called our own service and paid out of pocket.

We had home owners insurance with Oliver ** of Allstate Insurance from McDonough, GA. If I could rate him negative stars I would. He assured my husband and I that we were insured 100% for our belongings. Not once or twice but numerous times. When we moved, our movers robbed us of almost $60k in jewelry and watches. Oliver ** promised that Allstate would replace every single item and that everything was going to be okay. What a con man. The claims department called and stated they could only give us $1k for our items. Good thing we have a fantastic attorney and a great new insurance company who honors their word.

We just got quoted a better rate by another company and we have made several calls and written at least 4 emails to our agent Daniel ** who has not gotten back to us. Why does it have to be him who cancels our policy when every other time any of the associates were able to help?! We feel like were getting ignored and the runaround. We need our policy cancelled effective immediately!!!

I have been a customer of Allstate for over 23 years! I have an automobile that is going on 9 years old... yet my rates had never gone down! And then I just noticed that my last two billings showed an increase of my rates by about $25.00 a month! I questioned my agent as to how this could be... it was some Allstate regulatory fee or something. Then I asked why wasn't I notified of the increase... no answer! I checked around and WOW! I found Progressive Insurance to actually not only have better coverage... but will be over $850.00 less annually! I switched immediately!

Allstate has totally let me down. I have been a customer of theirs since I was first insured (close to 30 years). I no longer trust them as they have left me hanging for THREE weeks since my car accident and now that know they are supposed to cover my rental car coverage - they are being rude and deceitful. Don't believe their slogan - they don't treat their customers well - AT ALL.

Admitted fault in a fender bender. Both parties have Allstate insurance. I pay extra for rental car insurance. It has now been FOUR days since I turned in the claim (on the day of the accident) and I STILL DO NOT HAVE A RENTAL CAR. The claims adjuster keeps assuring me everything is squared away, and the rental agency ALLSTATE is dealing with says not; I don't know who is more to blame, but I'M SICK OF BOTH ALLSTATE AND ENTERPRISE. I plan on posting a non-favorable review on ENTERPRISE'S website as well.

We have Allstate accident and indemnity insurance. I broke my wrist and it took about 10 phone calls to get anything paid on claims. They gave me a different story each time why claim wasn't paid from not having enough information, even though it was all submitted numerous times, to being paid incorrectly because they had it in as a dislocation, to not being a bad enough fracture. They hardly cover anything. Additionally, the customer service are rude and not helpful. I would never bother getting ANY policy by Allstate!

I was hit from behind from an Allstate insured vehicle. He was turning onto highway and when turning he went over into my lane and when straightening out his car to go back into his lane he hit right back bumper of my vehicle. My bumper guard was pushed off and was hanging on right side. It is now taped up so that whole bumper will not come flying off. I have called Allstate 4 times in last week. I got an answering machine twice saying that someone would return my phone call by the end of day. No one called. I then called a different number. The person I talked to said case was open and that they were talking to person that hit me.

In 2015 I was hit head on by a drunk. After the accident caused massive damage to my car and knocked a cylinder loose which resulted in a hole being knocked in my engine. I had to fight for weeks with Allstate to get them to accept this was from the accident, as the adjuster initially said *I* caused the hole with an ice pick and hammer. After Allstate accepted fault it took another 3 days of fighting to actually get a rental car. Now a year later there are more problems with the engine Allstate gave me, mainly it is leaking antifreeze out of the exhaust making the car unable to drive. Once again Allstate is claiming it is not related to the accident. I contact Allstate and they basically tell me to go ** myself. So I posted on their Facebook page, they delete my post, tell me in PM on Facebook that an agent will contact me within a day, and I still haven't heard anything. I am SO glad I am in good hands.

I bought a policy thru Mr. ** office - there are 2 brothers David and Carlos. When my wife called yesterday (07/19/2016) she and myself spoke to Mr. David ** and all we want is to cancel the policy and he refused to do it and he told to my wife we must have to keep the policy. Right there I knew he was completely WRONG, and I don't understand why he was so upset and besides he was very rude, not acting like a professional at all. One thing really made me angry that he hang out the phone on my wife, so I want to cancel the policy and reimburse us the money back. I'm planning to speak with my attorney also.

I purchased Premiere Care for the extended warranty for our Ford F-150. Our claim for the repair was denied due to rust. We take exceptional care of our vehicle - but were told by Allstate, "You live in the North, that's why you have rust and the claim is denied." How many other people from the North are denied coverage due to this nonsense!?

They are a complete nightmare. Mother-In-Law's car was rear-ended, sitting at a traffic light by Allstate's at fault driver. They refused to give her a rental car. Did I mention she is elderly and missed urgent doctor's appointments because of this? I interceded, called the Allstate agent she spoke to and thought I was speaking to Cruella De Vil from 101 Dalmatians. Or, perhaps the Wicked Witch of West in the Wizard of Oz. No, maybe it was the evil Queen in Snow White. I asked for her supervisor's name, and she gave me the Adjuster's contact number. Adjuster had a rental car lined up in 10 minutes. Why did my Mother-In-Law have to go 10 days without a rental car, you mental midgets?

Allstate NEEDS to be HELD ACCOUNTABLE for their IMMORAL business practices. Allstate IS IMMORAL & UNETHICAL - DO NOT SUPPORT!!! When I was injured in an auto accident (I did not cause), Allstate denied my claim. I was left with mounting medical bills and financial distress due to sustained injuries. Allstate's business practices were to DEGRADE & HUMILIATE, solely to protect their company's bottom line.

We've had Allstate insure our homeowner's policy for 13 years and the first time we had to make a claim (besides for Hurricane Sandy) was this year. Lightning struck the tree next to our house and then ensuing damage has been more than we expected. This happened in April and here we are in July without a settlement yet. The adjuster, Dan **, has rejected every one of the estimates we provided for him. It is clear that Allstate is only concerned about their bottom line and not about their customers. DO NOT use Allstate. You will regret it when you have a claim.

I was contacted May 3 2016 by a lady named Ashley and she said that they found out I had a undisclosed driver living in my household and that she needed to be added to my account. I told her that was my daughter and she did not live with me, that she lives in another city and do not put her on my policy. Later that day I was contacted by a man named Chris ** saying he was the office manager and needed to know if my daughter lived with me and drove my car. I told him no and don't put her on my policy.

I was an Allstate customer for over 20 years. I decided to change companies for more coverage and a better rate. I almost immediately started receiving harassing letters that demanded proof of my new coverage. I finally sent proof of my new coverage only to get a letter from a collections company demanding payment for the month after I switched insurance. I called Allstate and was told that they had received the proof of insurance and someone should be able to get to it in the next couple of weeks but if I received another letter, I should call back!

I have been a satisfied customer with Allstate until now, and I must state this is very disappointing. I obtained renters and auto insurance with 2 vehicles on the policy. Both cars are in my name only, however; I allowed a boyfriend whom now is my ex-boyfriend to use one of my vehicles to get to work a few times. This made me nervous. Therefore, I stopped him from driving the vehicle and actually parked the vehicle, because he was unable to be insured with most insurance companies. He does not live with me. He was able to contact Allstate behind my back and have himself added to my policy without my authorization.

I have been with Allstate and Jerry ** over 30 years. He and his office personnel have been very helpful with any and every situation we have encountered where we have needed assistance. Very pleased with their services throughout the years.

I have been an Allstate customer for 15 years and I have been dealing with Nelson **, all along. I was insuring my home, auto and even had an umbrella policy. About 6 years ago, Mr. ** recommending their accident waiver option and I accepted it without really thinking because my son was in school and he was 22. My premium went up about $400 per year for the gold level protection from a single accident.

Allstate insurance customer care representative gave me quote and spoke with her everything regarding my previous driving records and she gave me good quote and told me "if you pay full and also auto pay it will reduce in price as good customer." Suddenly after a month Allstate charged more $248.00 without proper information. After calling customer care for 2 days they informed that because of driving records they changed. That's not fair even speaking to Allstate and giving all the information about before quote. They had all the info when they enter your driver's licence number. Don't go with ALLState, you're in good hands that they can cut your throat without informing. That's why they say you're in good hands.

They make it like it's your fault. They don't do their job of ANY customer service via phone or email. They don't respond AT ALL. They just plain suck.

I had a bundled policy with Allstate for 3 drivers, my niece, my brother and myself. They paid $120 a month each, and I paid $180 a month for my 2 cars. I instructed the agent at the time of setting up our policies that this would NOT be an automatic electronic payment. They would need my authorization each month for payment to ensure everyone made their deposits. I had a few questions so I tried contacting my agent multiple times on the phone. It seemed as if he was trying to avoid me. I was directed to several different people, all of whom told me I was supposed to be paying varying amounts for the policy. It seemed as if no one really had any idea about what was going on. I finally ended up going to his office. He acted like he didn't want to talk to me, wouldn't look at me and acted like he was above dealing with me. Totally opposite of when he was trying to sign me up.

At the beginning it was a good experience. The staff was very professional and polite. But after that it's a nightmare. How fair is it to cancel a policy with less than a month notice and not even giving an option to correct the issue? After you've already paid them almost $1000? Especially for nickel and dime issues. I will never recommend Allstate to anyone now and will cancel my auto policy that is with them. They sure better be issuing a refund!

I usually don't spend time to write reviews. However, this time I really want to warn any people against Allstate Insurance because it is really very bad. First, it charged me premium for home insurance without my approval. I just asked for a quote and didn't sign any document. One month later, I found that Allstate took away the premium from my escrow account. Second, I fought with them for refund and after 1 week of struggle they finally agreed to issue the refund check. Third, I just haven't received the refund check after three month of waiting. I called them several times, and the agent said the check might be lost in mailing and they voided the check and reissued it. I verified my address with them, however, I still haven't received the check. There are many advertisement coming to my address from Allstate, just not the refund check. I am really frustrated. Could anyone give me some advice about how to deal with this issue?

We moved to Florida in 2012 and rented our home in Columbus Georgia. In April a large branch hit our home and Allstate dragged their feet as I expected, but it got done. We got a notice in the mail after this saying that since our rental property had asbestos they would cancel the policy and said it was an oversight. Very convenient. First, Asbestos once cover painted represents no danger. Second, it is fire retardant, and third, many insurances insure these homes. We will bundle elsewhere and will never go back to these Allstate clowns.

First of all I would like to say that Allstate has been my insurance provider for many years, I felt that the company truly took pride in supporting their customers anyway possible. Honestly, before I started traveling so much with the company I work for, I really enjoyed going into the local Allstate office because the ladies were always kind. I like them so much that I even helped remove a virus from their company computer to prevent the company from having to spend the money for someone else to do the work. I also agreed to check one of the associate's home computer to try and help her with the computer speed being so slow. I would think after being so kind in return that Allstate would do as much as possible to keep me as a loyal customer. Well, I felt that way until May 7th 2016.

I filed a claim after a storm in my area two weeks ago. The clear coat was peeled off my truck. Prior to the adjuster coming out, I received an email for rental approval. Then I called and asked a representative about just canceling my claim, he convinced me to allow the adjuster to come out and make a decision. I did and I still had authorization for a rental. The adjuster came out and he denied it was a claim. I went to get a rental because my truck was in the shop and it was still in the system for approval. I got a rental because I needed transportation. On today, five days after getting a rental, I received a VM stating that they would not be paying for my rental due to the claim being denied. I never received any confirmation for a rental denial. So, I am left with paying for the full rental. I am a dissatisfied customer in the process of contacting another insurance company who can keep their word. GOOD BYE ALLSTATE. I was not in GOOD HANDS!

I would never do business with Allstate. I have had one 2-month interaction with this POS company and I hope I never have to deal with them again. In early April I get hit by one of their policy holders; he backed his truck into my driver's side door. My door doesn't open from the outside; I have to leave my window down or reach across the passenger seat to open my door. I contact Allstate and file a claim. So far so good. They tell me to use their QuickFoto Claim app. I download it and take all the pictures and submit it. It takes an hour for it to file the claim. It just sat in the app loading and loading and loading...

Do NOT buy Allstate Insurance! They do not pay the bills of their victims; thereby requiring you to sue the individual (you, if you buy their insurance). I'm blessed with USAA; but was hit by an taxi with Allstate. I was told that the physical therapy recommended by my medical doctor would not be paid because the adjuster did not think my truck had enough damage to constitute any physical therapy. The claim adjuster was extremely rude. Why would you want this company to represent you when someone is hurt. You will be personally sued. If my insurance treated people this way, I would drop them.

My experience with Allstate has been terrible. I would not recommend this agency to anyone looking for a cheaper rate, or to be "in good hands", because this is not the case. Yes, Allstate offers many different services, and you may find yourself intrigued by this. But when it comes to the most important aspect of an insurance company (the claim/legal representation team), Allstate is lacking.

Two years ago (2014) there were major hail storms in TX. Two Allstate adjusters claimed there was only damage done to the front half of the roof of my home which is on a corner lot, and not the back half where my car was parked in the driveway. Curious though, that Allstate paid $5200 in damages to my car which was parked in the same said driveway. Also curious is the fact that my two back alley neighbors and immediate right side neighbors who also had Allstate, sustained so much damage that they had not only a WHOLE roof replaced, but also windows, gutters, garage doors, and fences.

Allstate was recommended to me by a friend. They gave me a good quote, so I used them for both my homeowner's insurance and my auto insurance. I got the policies in November 2013. In October of 2014 I had a break-in at my residence. It was extremely frustrating, but I thought I had good insurance so I wasn't too stressed at first. I contacted the police first and logged a report and then I contacted Allstate. My front door was badly damaged, so I couldn't secure it properly. I explained this to the representative. She took all of my information and said someone would get back to me in a couple of days. I hung up the phone and then I realized they didn't even offer to send someone to secure my door. I called back again and they seemed surprised that I wanted them to send someone immediately.

I found this site to review another insurance company. After reading all the reviews, I felt more confident in Allstate than ever, but need to shop around for savings. I've been with Allstate for home insurance since 2003 and auto insurance since before then. I've had one accident in 2007 where I was rear ended and my car was totaled. After several cumbersome experiences with the at-fault motorist's insurance company, Direct, I elected for subrogation under Allstate. The process took a month, I was given a fair value for my vehicle and had purchased a new vehicle. At that time, I had not purchased a plan to provide me with a rental, so I was out of pocket this amount. Since then, I've had 3 very smooth windshield claims where a 3rd party came out to my office to repair/replace.

After twenty years with zero accidents, a woman (no DL, no insurance, no registration, but had an intimidating big brother with her) hit me from behind. The hulking brother intimidated the police into accepting her story and would not listen to me. The ER doctor verified that my injuries were from a high-speed collision in the back. The Allstate claim adjuster never called them, returned my calls, and pushed responsibility onto me. Furthermore, Allstate changed my due date, issued cancellation notices, and forced me to pay two months worth of payments in order to keep auto coverage. They claimed it was for not being registered with auto pay. I claim that's sabotage.

I have been with Allstate for about 4 years and all of a sudden they drop me without even knowing about it till I went to pay the bill again. They never sent me a notice. I never had a lapse on insurance and because of their screw up I have one now. I have been driving around thinking I am insured and I was not. They took the payment and then told me that they don't know why they took the payment and there is nothing they could do. They been holding my money for a month now and no refund. So now because of the lapse I have to pay a higher payment. Mitch Mccloskey office sucks and his workers even patty was lost in the whole program. Said I don't know what to do but because of the lapse they can't reinstate me. Then of course they are trained to blame you for the whole thing. If you see this phone number and name stay away mitch mccloskey. I guess I was not in good hands after all.

I was involved in an auto accident. I was turning right, the other driver was turning left. The other driver turned into the wrong lane and tried to drive me off the road after his turn. My front left tire left a distinct rubber circle on the right side of the other guys car. The evidence is as clear as day that I had completed my turn and was in the correct lane when the accident occurred.

I was told Allstate would reimburse me for my auto glass. Still have not received payment. This is after my agent sent in the forms. Now no one can help me. Claim is lost. I'm done with Allstate.

I purchased a policy back in Feb. 15, 2016 because my policy with the other agency will be expired in two days. All along I thought I was covered at that moment, I never thought of the effective date that he put which was March 11, 2016. I did not have coverage for almost a month that I was not aware of until the DMV sent me a suspension letter. The DMV is now charging the cost of $500 which I cannot afford to pay. I've been fighting for three months now and Allstate cannot do anything about it. I also filed a complaint through DOI which is now just useless. I just wish that I have never switched to this agency. It is just very frustrating, especially that I am a person who is hard to comprehend with English spoken people.

I called about my existing insurance policy asking why I am paying significantly more for my car compared to any other company I called. I am not over exaggerating when I say this man must have lost his mind. Here are some of his best responses: "You are wasting my time!" "Go to another company then!" "I am not your slave!" "Don't call me 'sir,' I am an Agent!" "I don't have a boss, I am the boss!" "I am happy when people leave, the room gets brighter!" Needless to say, I will cancelling my policy. I just wanted to know why I'm paying more and compare quotes. That's all. I got yelled at and hung up on. Wonderful business practice.

OMG, so I come over to Allstate after being with Progress for over 5 years to save me some money. BIGGEST mistake ever. SO they cancel my plans cause they wanted me to prove to them that I have insurance with for the past 3 years. They wait until 2 months in after Progressive already cancel my access so there is hoop number 1. Sorry that I didn't get back to them in a timely matter cause I too have a life. So I gave them screenshots of my insurance cards. OMG that is NOT good enough, they need me to call my old insurance company and get them, hoops number 2.

Everywhere I go, or every AllState commercial I see, they advertise that if you do not have any accidents in 6 months you receive a check. Well I have been with AllState for over 3 years and I have not seen 1 check. My husband and I will be taking our services elsewhere.

I am writing this review to tell you that I was denied coverage from their company because of the consumer reporting agency they contacted without my knowledge. And apparently they didn't have good things to say about me! However, Allstate said that was not the only reason I was denied. The other reasons were because of where I lived, the car make and model and where it was going to be kept. I live in a city in PA. It's not like I live in the "ghetto". And also because of the make and model of the vehicle, apparently Allstate isn't a Nissan Pathfinder fan. The last and final reason for my denial of coverage was where I was going to keep my vehicle which would have been parked on the street in front of my house! I'm sorry that being a single mother of three tweens, I live where I can afford. I like the Nissan pathfinder and I park my vehicle on the street like I'm sure millions of other people do!!

When I call directly to the office and ask about my bill the lady there is rude. I will call the 1800 number to speak to one of them. I'm in the process of looking for new insurance for my home owner and car. I'm done with Allstate...

I had Allstate insurance and had full coverage with them and I was in an accident which was not my fault but due to the cost of my medical my lawyer filed against them and they only wanted to 1000.00 to me! WHAT A JOKE!!! My medical was 40,000.00 and so that wouldn't even cover the ink!!! So now we are going into litigation with them! I will never use this fraudulent company again, also if you want to get money back because you are a good driver do not hold your breath! You must have a 1 credit to get that too! This company is so full of it!!!

About 2 weeks ago I was rear ended by someone insured by Allstate on a hwy as I slowed down to let someone turn. He swerved JUST IN TIME to not completely nail my back end, which thank God he did bc my 6-month old was in the back on that side anyways. Cops were called, NO AMBULANCE CAME & report was filed. That day I called my insurance (Progressive) to let them know what had happened and that I was going to file claim through his insurance due to it NOT BEING MY FAULT. So a couple days goes by, I call his insurance wondering what the hell is going on and the lady basically tells me that they haven't made contact with him and that they will not proceed any farther until so.

Switching to Allstate Insurance was one of the biggest mistakes I have ever made. Prior to Allstate, I was insured by Progressive. Although, Progressive a little more expensive, it is so worth it especially if you ever have an accident. I was side swiped by an ambulance driver. The ambulance driver was not paying attention and hit me on the driver's side. There was a bystander who witnessed the entire accident. I filed a claim with Allstate, and from there it was a disaster. During the entire process, I had to constantly call the claims agent to check on the progress of my claim. She did not advocate or even act like she cared to contact the ambulance to see if they were going to pay for anything. She told me two different stories about the police report. Initially, she claimed the accident was written up as no fault accident and the ambulance company just is not responding.

I switched from Progressive to Allstate. Huge mistake. The agent representatives were rude. The customer service rep were no better. I canceled my insurance after making a premium payment. They were messy when I asked how much of my refund I would receive. Their responses were different and full of **. I have forwarded my complaint to NC Insurance Commission due to the policy of short rating vs prorating. Their hands are in your pocket. I switched back to Progressive.

I feel that with Allstate I am not in good hands. I feel that they are committing a crime and it's all fraud with their customers. First my husband gets front swiped by a Hertz rental car. No info found and yes we are paying for this noninsured motorist with all state. Then a few weeks later I get hit while backing up from our driveway. I driven for more than 18 yrs and 6 yrs out of my driveway at my current home. A lady hits me. Backs way too far back right into my back driver side bumper. I get out of my car and I ask her "why you back up so far back?" She says "I don't know?"

I have been an Allstate customer for 10+ years and thankfully have never had to file a claim. I recently was involved in a hit and run accident which led me to reach out and file a claim with my Allstate insurance. An adjuster came out and soon my 2007 Toyota Camry hybrid was off to the body shop for repairs. Three weeks later my vehicle was ready for pickup.

I've been hit - drag by other car. I'm on the turn to the right that time on the street. My adjuster told me that he gonna help me about my claim to process. They repair our car to the shop. I mentioned it to them that fluid leaking to our car since the accident happen and they told us the allstate adjuster they are going to check everything the part of the accident. This insurance company not professional. We pay for the deductible and they told us the car is already finished and we went to the shop. We check the car. The one they put for the paint for the bumper it doesn't match and I'm trying to complain to them. They told they are going to fixed the issue to our car.

I am currently looking for quotes from other insurance companies and am getting quite a few quotes that are a whole lot less money per month. A few months back I was in the woods with my 4 wheel drive getting a Christmas tree slipped on a little bit of snow and put a small dent in the rear corner panel of my Chevy pickup. I did not even turn in a claim. I simply called and ask what my deductible was and when asked why I was asking for the amount of my deductible I explained to them what had happened and they inform me that Simply Having insurance was just to be covered or rather to appease the government so every month when I pay my insurance LOL it's just so that my driver's license doesn't get pulled.

My daughter's car was totaled by one of their clients and they only paid for a rental for 2 days after the agreed amount for the car. She hasn't even received the check for the settlement to get a car and now has no car while being pregnant and having a one year old to care for. So now she can't get to work, doctor, or store until she gets the money and finds a car. They are crooked!!

The claims process is very poor. My home was broken into one month ago. I have already had three adjusters, with a fourth coming to my home to take pictures of the damages. I have been lied to and told multiple stories to delay the claim. For a month now, me, my husband, and my children have had to sleep on cut up mattresses, and live with cut up furniture and busted televisions. My family has cooperated with the insurance company with any and everything they have requested. I have been told twice that a payment would be issued to resolve the damages, but each time was a lie. Now after contacting corporate offices, my agent, claims management, the claims owner and investigator, I am told it is just a process that they don't have to resolve within any certain amount of time.

Please stay away from them! I was getting quotes from different companies and AllState gave me the best rate. So, I chose them and paid my insurance in full. After a few weeks, they raised the rate out of nowhere. I contacted them several times but they didn't provide me any reason for this increase. I'll never ever either purchase from them or recommend them to anyone! Please stay away!

This company is crooked. I have been a customer of theirs for at least 3 plus years, it may even be 5 not sure, but I had my policy cancelled due to a 28.17 charge that generated due to a billing issue from a hold on a check that caused me to open another bank account. My payment did not go through and then they took the payment out of new account which generated a 25.00 check fee. I received an email that they would take this fee out with payment they took the payment out but actually did not take fee out. They generated it as a bill in the amount of 28.17 which nobody can really explain the additional 3.17 but regardless it was generated the day after they took payment. This fee was apparently due on 4/6/16 and I was not notified of this bill so I had no idea I owed this until I called in our accident that occurred on 4/15/16 to find out my policy was cancelled.