Allstate Car Insurance Reviews

I have filed a claim on my car and my wheelchair ramp. I keep getting emails and messages to send photos and I have done this 5 times now. This is the worst experience I have ever had with a claim. Although I have property ins. they refuse to repair my ramp.

After filing a claim with Allstate for my repairs Jimmy ** (aka crook) told me they were only going to pay 80 percent of a claim that was not my fault. I said a few choice words and now we are no longer friends, would not accept any more of my phone calls. Very unprofessional, said because I had cruise control on they were not going to pay the full amount to fix my truck even though everyone said it was not my fault. Then they filed it with my ins. company. Very unprofessional, my ins. company laughed and said they come up with a new reason not to pay out, lol.

I was in an accident right before Valentine's Feb 11 2018. It’s now been right about two months and the shop has been having trouble getting in contact with Allstate. One inspector by the name of Jose ** is so rude I cannot believe he works in customer service. I had trouble getting ahold of the claims department. Took them about 3 weeks to get in contact with me. I didn’t know anything about the status of my vehicle. Seriously just save yourself a headache. Now I’m dealing with the inspector because he claims the fender was not damaged during the accident yet my truck was not like that before the accident.

My son was involved in a hit and run on March 26th. After calling our local office a couple of times and was told they will return the call, I decided to put the claim in online. We took the vehicle to our mechanic. He gave us a written out receipt (from their receipt book). I sent in all the information that was asked, including this estimate. I NEVER received a call, after looking online and seeing that they still was requesting this information I called the claim adjuster I was assigned. His name is Justin **. He was the RUDEST, SMART **, I have encountered. He told me my estimate was no good, looked forged like someone just wrote something on a sheet a paper. To be insulted to be a liar and a cheat was very disrespectful, especially by someone you are paying. This is the same mechanic we have been using since 1992 and to be told their not reputable was a slap in the face.

Saturday December 30th, my car spun out of control on black ice. My car smashed into the median of a busy freeway in -25 degree weather. I called roadside assistance. After a lengthy call time and identity verification process, the operator stated she would have a tow sent to my aid after I gave her an address. The next 20 minutes were spent trying to explain to this operator where my car was located. She was unresponsive at times and was slow at identifying the landmarks given.

I had a silver 1982 Mercedes 380 SEL, insured with full coverage. The car was stolen, and Allstate said the car was contraband, and refused to pay the claim. They did not refund my money, that I had paid for the policy either. This company is the worst! It would be wise not to insure anything with this company.

Horrible service from agreeing to do auto pay. My rate for my insurance went from $230 to $782 without my approval. I have since blocked Allstate from my banking. This very much infuriated me. ** Allstate in San Francisco is HORRIBLE. And my dealings with Allstate are ending altogether.

Allstate is a greedy company that pressures claimants into accepting lowball settlements. On 10/23/17 my wife was involved in an accident in which she was not at fault. The details: My wife was making a left turn at an intersection on a green left arrow. An Allstate-insured driver, coming from the opposite direction, had a red light but decided to make a right turn on red into the intersection. This is a violation of the Pennsylvania Vehicle Code. The Allstate driver admitted to the police officer that it was entirely his fault. He stated he wasn't paying attention. The Allstate appraiser categorized the accident as a “right T-bone”. There was minimal damage to the Allstate driver's SUV, but $2108 of damage to our front passenger side door and some damage to the rear door. The front right side panel of our car was not damaged, nor was the right-side mirror. So you can see that my wife was well into her turn when she was struck.

I chose to change my insurance to a different company and called to cancel with Allstate. Now I keep getting a collection notice that they will turn it over to a collection agency if I don't pay and I've tried to tell them on numerous occasions that I cancelled with them! Very dissatisfied!

I got rear ended last month February 6, and until now March 28, we haven't got any call back from them. I called my lawyer and my lawyer said they called the adjuster and they said, “WE NEVER CALLED THEM AND NO THEY’RE NOT RECEIVING ANY VOICEMAIL FROM US.” They are such a liars. That’s why we never use Allstate insurance. They only good in commercial and stuff like that. BUT THEY’RE FAKE! We’re not really in good hands... as of now. We are still waiting on the respond. The back of my car have huge damage on it and I can't drive it in the highway which is a nuisance for me because highway is the only fastest way I can go to my workplace. Just really hoping that tomorrow we get to have a call back from this adjuster and talk to us.

On March 6, 2018, I was involved in my first accident. I have been an Allstate client for 27 years. No other claims other than a broken windshield. I feel the need to express my utter disappointment and complete dissatisfaction with the handling of my claim. Instead of just sending out an adjuster to assess the damage, they insisted on using a"virtual app" which did not work and took more time than necessary for my mechanic. We got to the point of damages at around $2000, with a couple of things still needing to be adjusted. Finally 11 days later they send out an adjuster who then decides my car is to be totaled instead of fixed. They valued my car at $1400. They over exaggerated the condition of my car and deducted $1600 from the value.

They have bought out my DRS. Refused services that they once covered which is illegal. Admitted to knowledge of people breaking in my house. Divulging personal and medical knowledge about me to people they shouldn't have. Inappropriate contact with DRS. Do I need to say more. Ok. They can try to break me. Destroy me but they will not win.

A few weeks ago I spoke with Denise ** and she was such a pleasure in customer service. Today I spoke with John and he was so very pleasant. Great company. Also by using Drivewise I get a check back for safe driving! It's a win win. Very happy with my choice of insurance.

I never experienced such deceit, unprofessional, unfair practices from a claim against Allstate when I was hit by one of their drivers. They lied. Sent claim payout based on a few pictures for $700. I was embarrassed. They assured me it was a downpayment toward cost and it took a month after initial claim. I said ok. Well my estimate was over $4,000 from a shop they insisted I go through. Then they refused to accept it. Told that same shop to do it over. They came up with a new estimate $2000. Then without even telling me what it was they sent me $2000 check. I figured with the 700 and the 2000 I would accept then they stopped payment on 700. I was so furious. Unbelievable. I caught them lying to me and just being cold and blocking my emails.

Allstate forced to settle for way less. Piss poor to the customer. EVEN HAD WRONG truck. Still would not even look at pictures to show them that finally force to settle for way less. Gun to the head settlement. Do not use them. Good hands are around your neck choking you out to settle.

You are not in good hands with Allstate. I have had two experiences with them one being a client and the other being hit by their client. In my opinion they would rather pay lawyers than take care of their clients. First when I was a client I had homeowners and full coverage on two vehicles. My wife was rear ended and when I called without even hearing the facts first sentence was, "We are not paying for that." After all the hassle they finally agreed to pay. When going thru the repairs the car needed a new rear bumper. The difference between a new and refurbished bumper was 2 dollars and they would not pay for the new one.

I was hit by a driver insured by Allstate. They accepted full liability for the accident. I handled the claim through them since they were liable. Most of the people I spoke with were nice for the most part until I had the opportunity to speak with Mr **. He was belligerent, belittling and downright mean and nasty. He made me feel backed into a corner left with no option but to accept what they were offering me and hand over the title to my car since it was a total loss. I felt helpless. I was threatened with “Big Corporate Lawyers” that would “defend him and then I could let him know how that worked for me.” We aren’t even talking about a new car or a large amount of money. I have never in my life had to deal with such a horrible person. No one should ever be treated so badly.

Anytime I have to interact with the corporate office, I get push back and unnecessary sass from their agents. I get told one thing with one agent, then another thing with a different agent. I pay out thousands to these people every year to be treated like this? Ridiculous. Elaine especially was just rude and unhelpful. But unfortunately you can't even complain about corporate to corporate. Putting a complaint in would reflect negatively on my home base insurance office, and they have been nothing but helpful and friendly. And that's the only reason it gets two stars. Otherwise, don't get Allstate!!!

We are clients for almost 30 years. We have paid for February and asked some discount. Today we have received a letter. Inside we have found our payment check and information that Allstate has terminated us! No any reasons, no any information. We have been for almost two weeks with no insurance in both cars! They have not send any e-mail or phone call. Nothing. This is THE MOST TERRIBLE INSURANCE IN THE WORLD! When I have recorded our conversation on the phone, I have informed them, and right away they shut down the phone! Nice. It should be re-named as a ALLPUPESTATES INSURANCE. I offer to people just BOYCOTT this insurance. Do not buy anything!

I made a claim for my truck for hail damage that happened a while ago and I took my truck to a body shop to get a estimate. They looked everything over and the quote came up to $3400. We had a pretty heavy hail storm and left quite a few dents all over the truck. The body shop was very booked and told me it will be a while to get my truck in. I’m in the military so I actually was tasked to deploy when they said they can get me in. So I was going to take the money my insurance was going to pay out and wait till I get back to fix it. Well Allstate had other plans. They wanted me to do the quick claim photo for my truck and so I did that. They came back with a quote of $300 and my deductible was $500 so they are not going to pay out. How do you go from $3400 to $300? If the tables were turned they would sue for fraud. Thanks Allstate for treating your service members well and making sure they are taken care of before they deploy.

After insuring my home with Allstate for 19+years without a single claim, I decide to give Allstate the opportunity to insure my cars. For my three cars, all requiring full coverage, I pay over $6000. a year. For the house, I pay over $2,400 per year, so combined is almost $8500. for the year. BUT YOU NEVER REALLY KNOW YOUR INSURANCE COMPANY UNTIL YOU MAKE A CLAIM, they sold us a policy without car rental insurance. So after getting rear-ended by an uninsured motorist in a rental car, they say that we have to pay out of pocket! My wife spent 2 weeks trying to talk to anyone who would listen to our complaint, and we're still waiting for a callback from the Allstate rep. Damage to the car was also disputed by Allstate, they refuse to repair all the damage that was caused by the accident.

Don’t return phone calls. Pressure new driver into signing waivers in order to receive checks. Don’t pay out all that applies to a no fault driver claiming case is closed because of waiver. Bill came in two months later for ambulance and they won’t pay because he didn’t say there was an ambulance that took him to the emergency room. Shouldn’t this be included in the long list of questions they ask? Horrible customer service. Horrible to take advantage of people.

Vehicle accident was other driver's fault. Allstate sent me a letter the next day stating it was 100% my fault. No investigation of the scene to check the cameras at the intersection. The "investigator" did not even know that the intersection was controlled by traffic lights. He was looking at old Google maps. Very efficient way of showing me at fault, when all they had were my telephonic statements. I got Allstate to show that the accident was not my fault after numerous phone calls and delay. They stated that they showed me only 49% at fault. Gee, thanks Allstate for stating 51% of the truth. They advised me to not complete a police report when the other driver would not cooperate with the police. Allstate told me they would handle the situation.

On October 12th 2017, my wife was hit by an Allstate insurer. Allstate accepted liability and promised to pay for rental car as long as my car was in repair shop. On Nov 30th Allstate insurance decided to stop paying the rental car without even informing me either by phone / email / letter. On Dec 10th I got my car back from repair shop and dropped rental car, then I learned the rental car company has already charged $450 from my credit card. Allstate is now denying to reimburse as they say it's not their policy to inform the victim about the cancellation of rental car. Neither the rental car company nor Allstate insurance informed me about the rental car cancellation. For no reason I am being penalized for the Allstate insurance ignorance. I seek justice and wish I been treated fairly as I was innocent in this situation.

I’m dealing with Allstate office at Stelton Road Piscataway New Jersey. They are not honest from what they said. The lady at the office told me if I pay at the time I will get the discount and the policy will start cover in next 7 days. I took a chance and bought my car insurance from them. The very next day I got the temporary card printed out show the cover start in 14 days (My old car insurance will expire in 7 days in this case. I will have no car insurance for 7 days until their cover kicks in.). Here is the hard part; I somehow found the better ins company so I called them back to cancel. The same lady in the office took my cancellation and said that I’ll get refund in 7-10 days.

After a detailed description of the hit and run and color photos, an adjustor completely misunderstood what happened, and he maintained his erroneous notions even after we had another detailed discussion. He claimed my car was hit on the left rear, when it was the right, that the damage he saw on the right was prior, failed to see the finish on the bumper required repainting, insisted my car was silver when it was gold, and essentially only allowed a cracked rear backup lens to be paid for. He constructed a scenario for which there was no evidence, in contrast to what there actually was on the photos. I suspect this was because I was emphatic about not going to their own body repair shop. Thumbs down. Avoid Allstate-you are definitely NOT in good hands. I will leave them after this is over.

I was hit by an Allstate customer who tore the bumper off my car. It took Allstate 15 days to accept liability for this accident and only after I provided the police report myself. They refused to give me a rental car until day 16 and my car should not have been on the road. Finally they gave me a car and my car went to the shop. After 3 days they canceled the rental. They had not even looked at my car. Allstate provide an estimate of used bumper for about $500. They did not use new parts nor did they include all the other damage. The real estimate came out to be over $5000. So a few days later they again cancel the rental without notifying me. I found out when I got my credit card bill. I immediately called Allstate where I was given the runaround for days and then they put the blame on the shop.

I am a snowbird and every June I suspend my car insurance and every September I reinstate it. I have done this for 20 years. I had a small accident on Jan 25th and when I called my insurance company they said my car was still under suspension. I just lost my husband on Dec 18th so I doubted that I had done the right thing about reinstating my RAV4, but I later found my evidence of calling in 9/20/2017 and spoke to Susan to reinstate my Rav4 and suspended my 2003 Honda (which I store in Maine), and change my address. I went to see my agent David ** in person and he told me he is an agent and can only explain my policy, but cannot get involved in claims. I was shocked. I explained to him that I had done this for 20 years, could he help me. He just crossed his arms and said "did I have any questions on my policy"? I repeated that I have done this for 20 years. He just kept repeating the same thing over and over.

We have been Allstate customers for 2 generations. We had to leave our Auto policy with them last year as we found better rates. However, when the Homeowners policy came for renewal, imagine our surprise when the ENTIRE premium for our car have been placed onto this year's Homeowners policy. Our personal agent says his hands are tied. The field office that handles complaints says there have been rate increases in the zip code (company line they have been telling EVERY customer regardless of claim). SHOP AROUND. Allstate is just making money off our pockets... Very sad for the years we have spent with them.

Our house had a smoke and soot damage from the fire in neighbor's house. We have Allstate homeowners insurance. Our experience with insurance claim is a nightmare. They have harassed us in all possible ways for not using their preferred vendor. Two adjusters who came over pushed us to use their preferred vendor. When we express the wish to get more estimates they just made everything so miserable for us. I cannot even express my misery and troubles that I am going through for not following their "advice".

The local agent in a large office in Vista, Ca was completely uninterested in providing any service. Sears advertised payback with one year safe driving. But I never saw a penny. I was EXTREMELY dissatisfied with the customer service, the false advertising and the whole experience. I know I had only insured one car, but I would not recommend Allstate at all. After a year I canceled and have been very happy with AARP Hartford since.

Car insurance companies are supposed to protect you--they are paid to protect you--but I found out the hard way that with Allstate if the accident isn't your fault and they are not going to be able to increase your rates when it's over and done with. They will do nothing. Actually more than nothing. I was with Allstate almost my full 6 months. 2 months before renewal I was rear-ended. I called and reported it. I took pictures, I have a car cam and even though I was rear-ended--which is normally always the person in the rear's fault--I still sent all of this to Allstate, my agent, who didn't even call me. The footage showed everything that happened. It was somewhat disturbing actually when it showed how hard he hit me, it was obvious he didn't even try to stop. He was either texting, looking down, or fiddling with something. He definitely wasn't watching the road in rush hour traffic because he didn't even apply his brakes.

My experience with them has always been fair. They have a good customer relationship and response time is good. Their price is way too much but I know you get what you pay for. Payment was fair for a totaled vehicle. Only thing I was unhappy about is I wanted to keep it as it had a lot of usable parts. Haven't yet purchased a cheaper policy because thus far I know I can depend on them. But I would change companies if I could be sure to get the same service at a better price though.

I've been with Allstate for almost 10 years and I feel they have been very fair with thru prices. Also, someone is always there when you need them. The only thing I don't like is that they only write for 6 months at a time. Maybe it's what all insurance companies are doing now.

I am a disabled veteran and was a loyal customer of Allstate. I and every member of my family has had Allstate insurance at some point for over 30 years. I have paid my insurance premiums when I didn't have money for food, just so that I wouldn't be in the situation that I am in today. I paid cash for my vehicle. I bought it new in 2010 right off the showroom floor so that I wouldn't have a car note and have to deal with these fraudulent financial institutions. My vehicle is a Custom 2011 Chevrolet Camaro RS. The music system in my vehicle alone is worth $3,000 and we won't even get into the engine modifications. By law I don't have to carry that much insurance but I purchased it anyway because I wanted to protect my investment.

I had decided to switch to Allstate from Geico as Allstate offered gap insurance. Boy what a mistake. I regret switching to them every single day. After switching to Allstate, I get a notification a month later from my local DMV that I have not been registered under Allstate and according to them have had no insurance for over a month. This was easily rectified by sending the copy of my ID card showing that I had coverage but it was still a bad start to an increasingly frustrating relationship.

There were no communication or contact response to situation to my previous experience with Allstate Auto Insurance. At initial contact they are very charming, but as time goes on and simple situations develop that may need just a call, they will not especially if they have already got you for a while.

My wife and myself were sideswiped by a senior citizens years almost 3 years ago here in Charlotte, N.C. My wife has been receiving treatment monthly for severe whiplash. Weeks after the accident they called wanting us to settle. I politely told them that I would let them know when she completed treatment, which is ongoing.

I been with Allstate since I was 17. Now, I have the gold plan due to having a business and my son on the policy. So, accident forgiveness does help.

I found this insurance company infuriating to work with. They make you submit your damage via photos on an application then give you an estimate and send you a check in the mail. when you actually go to a body shop to have someone look at it the estimate is way off (by over 100%). Both the shop and I contacted the company to let them know and they said they would look at it once a claim is submitted. I called Monday afternoon to ask for the rental car so I could get my car in the shop and they demanded I do it on a Monday morning because they want it started at the beginning of the week. I did just as they asked and scheduled if for the next Monday morning. I finally hear from the shop on Friday who said they had been contacting Allstate all week and no one had responded. I called them and I did not hear from them until the next Monday.

The guy that crashed into my truck also had ALLSTATE with 10 other accidents under his belt. Even though the accident was totally his fault and there was a state police report showing that ALLSTATE still tried to cheat me and use their proximate cause. They’re always nasty to you even when it's not your fault. Claims process is terrible and they keep raising their rates. When I finally dumped them and went to Geico I found out I was paying over $1200.00 too much for my insurance even though there are no tickets or accidents of my fault. Took too many years to figure out I was getting ripped off. I probably lost at least $6000. In overpayments. After a month long fight with them I finally got paid for my truck which was a total loss.

Allstate has a pleasant staff to work with. They once suggested a way to reduce my premium without prompting and have maintained follow-up with me regarding service. They were responsive, helpful and the claim settled quickly. I have recommended Allstate to others, including my children.

Allstate Auto Insurance has been helpful and supportive. They have very quick response and easy instructions. They follow up, annual reviews, email communications as well. However, they're not always flexible with requests. Also, increases in rates have become a rule and over the last several years gone up far more than anticipated. Checking around for possible replacement strictly on price issue.

When someone is involved in an auto accident they expect their insurance carrier to be compassionate, understanding and helpful. We purchase auto insurance to be protected, to be brought back to pre loss condition, to be made whole. My experience... no so much. I'm not certain why Allstate has claim handlers since they only use outside vendors for "numbers" unless it is the intimidation factor that the claim handler and his supervisor used with me? I wonder how these "professionals" would feel if their mother or grandmother was treated the way they treated me? Would they appreciate their old granny being belittled and pushed around, bullied, cheated? Or would they expect the claim handler to treat granny with the respect and kindness she earned through years of being loyal to them?

Allstate is the absolute worst company that I have ever worked with. Their insured was drunk coming home from a local bar she worked at and crashed into my legally parked cars. Both cars were purchased less than two months prior to the drunk woman crashing into them. One car was brand new and I hadn't even made my first payment on it. She put over $13,000 in damage on it. It probably should have been totaled out but they are paying for it to get fixed instead. The other was an older car with a lot of miles, but very reliable. I had it taken to a shop and had everything that needed to be fixed fixed on it. They ended up totaling that car out. The scamming company is claiming it is valued at $1600 which is about half of the actual value. I had an insurance adjuster I know value it out for me and he says it is valued at $3410. I am trying to get them to work with me but they absolutely refuse and they know they are lying.

On Feb 5th my truck was hit in the back by an Allstate client. Just to say you are not in good hands with them. This company is worthless. I talked with them about sending out an insurance adjuster to evaluate the mechanical damage that was caused to my truck and they said that they don't do that, that I have to have a mechanic send them a supplement mechanical damage paper. So I told that agent that they're worthless and that I'll call my insurance company Geico. They were there in a hour. Well Geico is now handling my claim. My truck is a total loss. The impact was so hard that it bent the frame and push the back axle four inches forward.

We thought being in a car accident and getting injured was the worst part of being in an auto accident but working with Allstate Auto Insurance has been the worst experience. The accident was their client's fault. Allstate's contacted us after the accident to inform us of all of the things they will not take care of or cover. In a nutshell they don't care about anything but how little they can get away with paying! They are absolutely awful and the worst insurance company we have ever had to deal with.

12/13/17 Our car was destroyed by an Allstate client's negligence. We were in heavy traffic and had to stop since the traffic in front of us had stopped, Allstate's client was traveling 50+ miles per hour and did not even try to stop, they never touched the brakes and plowed into our car. Seriously believe she was texting. Today, 2/6/18, Allstate finally admits our car is totaled and refuses to pay what it will cost to replace our 2016. So due to their client's negligence we are being forced to take a loss on our 2016 vehicle and will not be able to replace it with the same year, make and model vehicle. You would think we were upside down with the vehicle but we are not, Allstate will only pay what they determine the our vehicle is worth. Beware you are not in good hands with Allstate, they will be your worst nightmare!

Allstate Auto Insurance offer lowering deductibles for new members only for having no accident history, but do not offer us older members the same for years of no accidents. Last windshield repair company sent out by Allstate was to have been a well-known company, yet a subcontractor came out instead with a windshield that seemed to be of lesser quality as it was pitted with little marks after only a few months of driving on the roads while years of driving with original windshield had no such pittings.

An employee said I owed more than the website said was required. When I questioned my agent she turned the matter over to the same employee who refused to look into the matter. When I reported my objection to my agent she refused to get involved and didn't even respond to my email. I hope to find a new agent soon.

I'm 72 years old and I am disabled and can no longer drive due to Agent Orange exposure in Vietnam. My godson age 32 drives me when I need to go to Doctor. Allstate charges me as a driver because the car is in my name and charges my godson as another driver. My car that will only average 2 thousand miles a year but cost $1600. For one driver who has never had a ticket or accident.

I was an Allstate customer for over 12 years auto and home combined. I added two drivers 18 and 21. They went from $165 a month to $541 a month. Almost as much as house payment. I found Insurance way, way, way cheaper.

I've been driving since 1975. By 1981, I was in a very high risk pool. When I had settled down, my lady and I signed up with Allstate insurance. My experience is that once you have chosen an insurance company, stay with them through time. Time is the best way to demonstrate how well you're going to be insured and at what cost. I filed a claim for a windshield replacement and Allstate is very dependable. No one is perfect. Allstate is and will always be my choice.

I was involved in an accident with an Allstate client on 12/26/17. A police report was filed and the determination was made that Allstate was liable for the accident. For the first few weeks Allstate refused to accept Liability of the accident, even though a statement from both parties were given and a police report was provided to Allstate. On 1/15/18 I brought my vehicle in for repairs. My insurance company stated I can sent the estimates into my insurance company and they will go through Allstate. I'm thankful to have a good insurance company.

I have been with Allstate Insurance since 1986. I have always had good service from them. For the last 20 or so years, I have had 6 cars, a utility trailer, 2 motorcycles, and 2 homes insured with Allstate. Of course they always made sure we were aware of all the perks and discounts that we were receiving by having so many vehicles and our homeowners combined.

Allstate Insurance gave us many choices of auto insurance with diverse coverages, varied ways of premium payments, including auto drafts. They advise you of different bundles that can save money. They are easily contacted and answers given expeditiously. Friendly reminders, notices of change and surveys are distributed quickly. Their agents are professional and courteous at all times and are very accessible. The phone agents are extremely knowledgeable and helpful. We had hail damage to my pickup truck, and the insurance company had to set up a tent to review an incredible amount of vehicles that were damaged. The adjuster acted quickly and efficiently and my claim was processed as they advised me. They seem to bend over backwards to help you and I was completely satisfied with them! Great company!

Son had an auto accident and I felt Allstate did not stand behind him. The representative who handle my son’s claim did not seem to have my son’s back on his claim and I was very disappointed on the overall way that it was handled. Also, I don't like that our rates seem to go up every time our policy renews. I feel that we are paying for all the rate suckers out there.

While I have no experience with my agent, the other ones kept trying to get me to sign up by sending better rates, saying I'm paying too much just because of my age alone. My agent doesn't even return my calls. I wanted discount for good driving. Instead, he sends me a letter stating my rates might go up. How is this possible? Still waiting to get it look into it. If it goes up, I'll sign with another company.

I am unable to print my insurance cards, not their fault, but my printer's. One call and my cards are in the mail. A policy change request is handled immediately and the change is there for me to print out. Allstate has reasonable rates, and awesome customer service when you have a policy question.

I believe in an insurance company that is not owned by stockholders. Not answering to stockholders makes a big difference, ask Allstate... They told me to "sue them", when I had an accident, when I just wanted approx. 5,000.00 to cover my medical expenses and another 1200.00 in a couple weeks’ lost wages that were above and beyond my medical coverage. I will never forget that day. I was dumbfounded how I was told to "sue us", by this cocky Allstate rep, for an accident that was not my fault and other party admitted fault. So, yes, they played hardball, and I sued and won. I won 25,000.00, but came out with 7000.00, after my costs owed to medical roughly.

I been using Allstate for the past 32 years. They are a bit expensive but I won't change because I like them. They make it extremely easy to do and treat you with respect.

Allstate always takes care of our concerns. Premiums are high but we never have had a problem when turning in a claim. You get what you pay for. Our agent keeps us informed and have excellent customer service. Filing a claim was easy and no hassle.

A policyholder backed into my car in a parking lot on 12/12/2017. Big truck, small car... I had to help him get his truck off my car without ripping off the rear end of my car. We exchanged information and went our separate ways. I called Allstate immediately to file a claim. Followed their procedures, went through the debacle of taking pictures and speaking with representatives, expressed my wishes about getting my car fixed, and set about waiting for Allstate to respond...and waiting, and waiting, and waiting. To make a long story short, Allstate completely dropped the ball.

While sitting in my car on 6 Dec 17, I was hit by an Allstate insured motorist. Called police, the driver was apologetic and admitted she was at fault. Initially she was going to pay for damage, then forwarded to Allstate. They called and said, "We will have someone out in 10 days". No good, had it repaired at local body shop. Allstate has called once, sent one letter saying, "We are working on it". Trying to get them on the phone is a challenge and not worth the wait. I am disgusted with their follow-up and will not contact them again.

Allstate has me down for accident that never occurred in the vehicle that I have and they paid it and then turn around and charge me for vehicle that I did not have due to the car was totaled. It has be gone 2 years prior and then they want a balance on a vehicle that had gap insurance on it so best insurance companies in the gap insurance should have covered everything. Now the bank wants to sue me for $2400 which after I've given them $6000.00 for gap insurance.

I cancelled my insurance and asked them to not take money out of my account because I was changing accounts and wanted them to mail me the bill. Instead they immediately stole the money out of my account causing bank fees and insufficient funds. I ask them why did they take the money out of my account after I'd asked them 5 days earlier (that's their rules) not to. They could not give me an answer. Now my account is all messed up because of Allstate! I want my account reinstated.

The auto insurance claims adjuster is on perpetual vacation. I am out of pocket for my auto repairs. She refused to talk to my auto body shop owing to the false information that I have not ok'd their responsibility of 50% in the damage of my car from their client. I encourage anyone to request insurance commission oversight when dealing with this company.

I was in a store parking lot on Christmas Eve when a driver backed into me without looking. I was already in the lane getting ready to drive forward. Allstate says since I didn't remember having the car in drive that I was partially at fault for this truck running into me and the liability is 50/50. The police report stated the truck was at fault, the driver of the truck stated he was at fault. They didn't even call the driver to get a statement from him. It so happens his insurance is with Allstate as well. Imagine that.

I be to the point. I called Allstate roadside assistance in the middle of the night for my Ford Focus that stalled due to dead alternator. Hours later a tow truck driver came and loaded the car up on the bed. Winch gave out and car flew off almost killing 3 people, himself included. Found out later that he was drunk and the towing company had the worst customer reviews in the state. Brought the car to the shop and has been sitting there for more than a month. Shop was hounding me to call Allstate so they can get paid. Talked to about 15 different people just for them to call the shop and take care of everything. Allstate kept making mistakes and just don't know how to communicate. Finally after all was done, I had to pay $100 remaining from the repairs which isn't much but non of this was my fault and was Allstate for recommending the most shady, dangerous tow company in Seattle. Once my policy is up, no more Allstate.

Up until my husband's car got totaled (he was not at fault for the accident), we had no problem with Allstate. But if you ever have a claim with them, consumer beware. They deal with Valuation Software CCC One, an allegedly "independent valuation company" that has testified under oath that it deliberately lowballs the price of vehicles in order to save the insurance company (in this case, Allstate) money. And all our adjuster really did was kept saying, "Well, I'm not technically breaking the law, so what are you going to do about it?" in reference to her many ways of exploiting legal loopholes in order for us to get the lowest possible payout on what his Jeep is worth. And that is what Allstate does to its customers.

We purchased an extended service contract for our vehicle, which we paid A lot of money for. We have had our car for only 2 months and needed a tow. This happened on a morning. It was only 2 degrees. We had to wait almost 4 hours for a tow truck. Now my car wouldnt turn on, so needless to say freezing for almost 4 hours. It took them hours to get it to the dealership right before the New Year's weekend so it wasnt looked at till 3 days later. Then after being without a car for 3 days already only approved 1 day on the rental car. I would NEVER recommend this company to anyone. I am 45 and have dealt with numerous other insurance companies and NEVER dealt with this kind of treatment.

My car was totalled May 2017 by a driver who ran a stop sign. (Intersection with a one way stop sign) He took off on foot after his car flipped... Been with Allstate over 30 years. They have not paid for my car yet. They have the police report but the claim adjuster keeps telling me he has to "check into it". I offered photos and video of the cars and intersection, the agent didn't want them. My car was 11 yrs old with 207,000 miles. It's not like we're talking big bucks... He already gave me the amount I'll get back. I've been waiting almost 8 months. Nobody will help me. This is so unfair. I really need my payment.

I had Allstate insurance for over 2 years. All of a sudden I got a letter saying that my insurance was terminated and I never had an accident before. Customer service is very hard to get and they gave me no explanation whatsoever and because of that I have to switch insurance and I had to pay a lot of money with other insurance because of this that experience. I would never recommend anybody in their right mind to go to with Allstate for any insurance purpose especially in auto insurance. I understand they do not care about every individual customer since they are billion-dollar Corporation. However I hope that they goes bankrupt.

My father recently had an accident that with an Allstate driver. My Dad felt he was not at fault and so did the other driver. Both drivers were cited and given tickets at the accident. My insurance company told me that I should file a claim with the other Driver’s insurance company and that’s how I ended up dealing with Joseph **. From the very beginning his attitude and demeanor was very one sided, every question he asked was an assumption that we were in the wrong. We answered all his questions and he said he would follow up with us within the next day after he reviewed pictures and got statements from both drivers. Several days went by no phone call. I assume that this was due to the holidays coming up.

BEWARE! of Allstate Auto Insurance, this is how they operate. Been with Allstate over 20 years. Perfect driving record, no tickets, no accidents. I'm 69 years old. Last April 2017 my wife was backing out of the garage and hit the rear door which was left open. Needless to say the door was damaged and sprung on a 2014 Toyota Camry. Called Allstate. Proceeded to get car fixed at local repair shop. The car had comprehensive insurance with a 500-dollar deductible which I paid. Today De. 26, 2017 I get a notice from Allstate telling me my insurance rates have increased significantly. After calling the office I asked why the insurance went up, "'was it due to the claim backing out of garage?” In a roundabout way, beating around the bush the man finally said, “Well yes partially.” He told us it may go down in 3 years.

Sorry for the long rant in advance. I was sideswiped by an Allstate insured member a few days before Thanksgiving. I called the same day to get the claim process started so that I could have my rental before Thanksgiving. Let's just say I had to cancel my Thanksgiving plans and stay at home to cook. They were VERY rude each time I called. Finally about 2 weeks later I was able to get my car repaired, done everything on my end as far as faxing my bills photos everything that was asked of me. I am still waiting on an email to be sent to me so that they can receive my medical records and pay my medical bills. I find myself calling my "adjuster" just about every day to follow up about my claim and I STILL haven't received the email with the information that I need to fill out from him. This is a long drawn out process that has been going on forever now... You are NOT in good hands with Allstate! They are slow and rude!!!

My first agent said not to get full coverage on a used car. Then I got hit. She used the information against me and refused to help. Then my new agent said the same thing, although I wanted full coverage. I got hit by another car, and of course he used that as a loophole not to help. Now Allstate says I still owe them money when I cancelled. There should only be 1 week they should be paid. Due to listening to 2 very bad agents, I am stuck trying to get my car fixed.

This may be lengthy, so I apologize in advance. I've had Drivewise for a few months now and I've come to question its accuracy. I'm in a unique position as I've been designing GPS tracking systems since 1994 so I have the ability to measure things that most people can't when I suspect such systems are inaccurate. My attention was drawn to what Drivewise calls "hard braking" and "extreme braking" events. The app showed these events when I didn't believe they had occurred. First I looked into how they develop this data. It is a delta speed/time calculation which made me immediately suspect. So, I installed devices in my car that contain accelerometers that measure G forces from accelerating, stopping and cornering. I went on a drive with this equipment recording my every movement and reporting G forces.

I have never had to file a claim in the 17 years of driving, of course it is very stressful when an accident happens. Over the weekend, during snow I wrecked my van into a stump that was on the edge of the road, the agent was very prompt, he looked at my van after 3 days and approved the repair. He followed up with a phone call and was very professional, and kind. He made a stressful situation go smoothly. I would highly recommend Allstate Insurance to my family and friends.

I was backed in to by an Allstate insured driver. The driver offered to fix my car without using the insurance company. I went and got an estimate for the repair and the rental. The cost was $2600. When I told the driver this she said that the insurance company would be contacted. Upon contacting Allstate they tell me to put the Photo Claim app on my phone to take photos of my car. I'm then given to an adjuster in Oklahoma to handle the claim. I take the photos of my car and tell the adjuster they have been uploaded. A few days later the photo claims people do an estimate that $600. The original one was $1900 for the repair, I call my adjuster and tell him that the photo claims people are trying to fix things that are not broken on my car. My adjuster sends the claim to a local adjuster to look at my car.

After being broadsided by an Allstate insured and reporting the claim it would take a week to hear from Allstate. They say they were trying to contact us but we're using an old number. Why they didn't call my cell number (which they had) is anyone guess. How they obtained the old number is also anyone's guess. Then I had to collect the accident report for them before they would accept responsibility. So I was a week without a rental. Allstate told me that the police would release the accident report to me faster than they would send it to the insurance company. However as of one week after the accident Allstate had not even requested the accident report. Once Allstate determined that my car was a write off they only gave me a few days before I had to turn the rental back in.

I had a small accident last month with another car backed up on my car from a roadside parking lot while I was driving with full right of way causing a fender bender. The agent worked impressively hard trying everything to save Allstate cost: Took a keyword "slowly backup" from the statement as evidence that I should have enough time and responsibility to avoid the accident; Called the body shop asking for cheap repair instead of asking for professional repair. Pushed 20% responsibility my way only based on the other party's statement regardless the facts I provided to prove it is 100% fault on the other party. I have learned two lessons from experience with Allstate: Stay away from Allstate as their primary motivation is to save cost for Allstate; Stay away from the cars insured by Allstate, because you will always have to have responsibility regardless what kind of accident it is.

My car was totaled by someone with Allstate insurance. I knew it would be a hassle, but I didn't expect a "reputable" company like Allstate to penny pinch the way they did. My frustration is that Allstate left me in a position of having to pay nearly $2000 out of my own pocket in order to replace my car that was totaled. I did not ask them to reimburse lost time at work and I didn't ask to be reimbursed for the pain I had in my knee for more than a week. I simply asked them to put me in an equivalent vehicle without it costing me money and they wouldn't do it.

We get periodic emails from agent asking if everything ok or if we need any assistance. We get periodic checks back from Allstate for being a safe driver. Our deductible is also reduced after a period with no accidents. They were friendly, fast and claim settled fairly. I really feel Allstate is a top-notch insurance company with fair policies and they reward their good customers.

They denied my claim after almost a year of going back and forth. I was robbed and everything was stolen. I have been paying on time and faithfully. But, they did not cover anything. I will never use them again and I will never let anyone I know use them.

Allstate is the insurer for GM. When my GM car wouldn't start, I called their roadside assist for a tow. The tow truck did $5,800 of damage to my carport and driveway. I furnished a repair estimate to Allstate, along with the photos they requested. They denied my claim and offered $500. When I asked why, they flatly refused to answer and told me to take the $500 or nothing. When I told them I would complain to GM, I got an email that said, "Done and paid." After a week, I asked about the check and was told the email was a mistake and they're considering the claim. It's been a month now and when I checked back, they said, they're still working on it.

Allstate is like everything else. It has good and bad points. Allstate good stand to lower its prices instead of raising its prices. Well in I file my claim it was easy and they handled it quickly but now I know people who have filed a claim and they are having to wait on an insurance adjuster because they are on a few and they are in territories now and you have to wait on one.

Been an Allstate Customer for over 5 years. Never had a claim with them. Gave my daughter one of my cars to use, allowed her to register it (something I have done before with other cars, no issue). My daughter could not afford the insurance for the luxury vehicle so she returned it to me. I added it back to my policy and the next month my car was stolen. I filed a report. They took 6 months and an intense investigation to deny my claim. This insurance only works for people who may never put in a claim... Does anything to avoid paying claims.

Allstate Auto Insurance is expensive and not consumer friendly. My agent has not personally contacted me in years to apprise me of anything pertaining to auto insurance. I only get the renewal requests from the Company directly.

We have absolutely no complaint re our Allstate agency. Have looked at other companies and Allstate bundled prices comparable. We've had few claims and excellent service at all times; no hassle at all on claims. Called office for my claim, they had us take it to a body shop selected from a list. No inspection needed, we were not at fault. Our agent incredibly helpful, questions answered promptly, courteously and cheerfully.

Filing a claim was easy and the service is Great. They kept me informed and updated. I don't know who my agent is and my agent has been change many times. Allstate is a good company but their prices are too high. NO special discount if you are accident free or a outstanding customer. NO discounts for Seniors. I can get a better price elsewhere. If you talk to them about their prices they won't even listen to you. They don't care!

When we got the insurance our agent made it very easy. We asked questions and she made our policy everything we wanted. Our agent was great.

I really wanted to like this company. I have been a customer for ten years. Someone tried to break into my car and destroyed the steering column. The claims process has been ABSURD and OBSCENE. One week and many desperate phone calls, and there is no indication of when anyone will come to inspect the damage. I just have to wait and wait with no car and no good explanation. Five emails to complain have been ignored. I just can’t believe such a level of wild incompetence and INDIFFERENCE to my situation. I will certainly no longer be an Allstate customer. Do yourself a favor and go ANYWHERE else for your car insurance.

I was excited when I first switched to Allstate, liked my agent, got some discounts, even tried the Drivewise to lower my rates. I have never had a moving violation or a ticket, yet my rates keep increasing. They went down for one 6 month period when I first signed up for Drivewise. Then it went right back up plus more than I was initially paying. The agency I dealt with closed and did not inform me that my agent would not be MY agent any longer. I received a notice in the mail after she left that someone else was taking over policies. Someone I've never met or had a phone call or email from. Not very personal. I'm definitely shopping around currently.

In June 2017 I was in an accident. A guy insured with Farmers rear ended me while I was stopped at a light leaving the dealership. I Had just purchased a vehicle to replace my existing vehicle WITHIN 2 WEEKS. I called Allstate. They told me (as I already knew) I was covered, and that when replacing a car I had 30 days to change the vehicles. Farmers paid for my damages to my car. Driver admitted he was at fault. I had unresolved medical conditions due to a doctor saying it would take a year to 16 months for injury to heal. At 16 months I still wasn't better and in fact created a stress fracture. At which time once again doctor said xray didn't show. Had MRI and it showed the break at which time the doctor said it was there the whole time, the xray 18 months later, identical to first one... Confirmed he missed the break.

Agent is always available, quick with answers, quick in returning calls and was extremely helpful with any questions we had. Allstate may be cost a little more than the newer companies we see online or on tv. They offer so many discounts and if you're lucky like we are our local agent is great. Actually everyone in the office is.

Beware!! They’ll quote you cheap rates until you switch, then you’ll get bills from them for additional fees! From day one with this company, nothing has been as it seemed. After a big rise in our auto insurance rate, I called 3 days before my policy expired to let them know I wanted to cancel my policy and although she tried to bring my rate down, she could not.

On September 3rd our car was in a car accident, Allstate wanted us to use their own body shop (certified collision). They brainwashed us (our mistake) to use their body shop because they said it was going to have lifetime warranty and be faster, so after they gave us an estimate and promised our car would be ready in 4 weeks... 4 weeks later they told us that it wasn’t ready yet. By that time our car rental period was over so we had to find another car to drive while my car was getting fixed. Then after another week they kept saying it wasn’t ready. Then we spoke to the shop manager of the body shop and he said the guy that was working on the car “drop the ball” on our vehicle and they needed to have someone else start to work on it and finish it, and the shop manager stated he needed another 4 weeks to finish the project because it was just too big!

Been with Allstate Auto Insurance for many, many years - always good service. Checked other companies many times but no better value-of course there is always slight differences in coverage between companies.

I'm driving straight on local street. There is no intersection or stop sign or traffic light. Their policyholder driver making left turn on opposite way and hit me from side and their decision is my fault. Improper Lookout. Holy **. How the hell is my fault? I have right-of-way. Why do I care about left turn vehicle and if my fault I should hit their driver side not my side being hit. Anyways Allstate sucks. Good I have my law office attorney.

I moved to PA 1 year ago and thought it better to have a local agent. There was absolutely nothing negative about my Maryland agent. This woman was never available. Her name is Kelly **. After a year I had question about my car insurance going up $200 and this woman had the nerve to say, "well, look at what you're paying for gas". I thought, I'm not talking about what I pay for gas, I'm talking about what I pay for car insurance. I was so angry and frustrated, I actually hung up. This woman is no help, no help at all. She tried to make other excuses. My husband and I had no accidents. What a terrible agent. My agent in Maryland, Penny **, was always available and patiently tried to help me to understand. I have gone back to the Maryland agent, where customer service, is valued.

After 3 years of dealing with Allstate and their attorney John ** I found out in court they have people lie under oath for them, their name can’t be mentioned or it results in a mistrial, they are the absolute worst insurance company. They only want your money, people lie for them so it looks like they are the good hands people. This lady hit me from behind, her airbag went off and she received a citation at the scene, but because the jury thought she was poor and she looked homeless, I was only awarded $600 on a $26k claim which the policy max was $50k but you're not allowed to say the word insurance.

I was involved in an accident on 10/5/17 with a driver insured by Allstate. I had to engage the Allstate representative in all instances of my claim process. This shows poor customer service and accountability. I first engaged Allstate on 10/9/17. 4 days after my accident. My own insurance helped get things going. Total loss was not initially discussed until 10/17/17, whereupon a compensation amount was verbally provided. I was supposed to receive the valuation via email. It was not sent. I had to engage them several times to review. Finally on 10/31 I was able to talk with a manager. It was explained to me that I should have received the compensation amount on 10/17 via email for me to review after declining the valuation given over the phone. I would expect no one to agree to some monetary figure without researching the assessment and comparables.

A lady who was insured under Allstate had wrecked into my brand new car before I even had the chance to put on my license plates. Allstate was so delayed, that I had to go through my insurance for a rental car. When Allstate finally decided to begin covering for my rental car, the employees had horrible communication skills and horrible customer service skills. They would hang up on me, rarely answer my calls, and just gave me a horrible experience overall. Not only that, but they initially said my car was repairable (when I could have told you it was not), then they changed their mind saying it was a total loss. Then they switched it again and said that it was repairable, until they finally agreed that it was totaled.

One of their clients hit me in the front when I was stopped at a stop sign, so they put me in a rental but refuse to pay for the insurance to Enterprise. Wanted me to take out comprehensive insurance with my company which I shouldn't have to, but my insurance wouldn't do it anyways because they only go back to a 2004 and mine is a 2002. So I guess I have to walk... Only 61 years old.

I bought an auto insurance from Allstate & paid it in full to take advantage of the discount, hence to pay a lower premium. Four months later, Allstate demanded for further premium for uninsured motorist which was never mentioned when I bought the policy. Yet, they claimed to have continued with the coverage without my knowledge hence the reason why they demanded more money from me. I explained to the agent that when I agreed to buy the policy I was told that was the final amount I have to pay & no hidden extras. I demanded to replay my conversation Martinez Dynasty on their recorder to get some justification.

My car was hit while parked near residence in a quiet neighborhood in a middle of bright day. Drunk driver who hit my vehicle was identified by multiple witnesses (I wasn’t one of them) left scene of the accident. He was quickly apprehended by city police and damages on his car confirmed his involvement. Allstate was his insurance. First 3 days they refused to file the claim for me and after they finally filed it they took over a week to investigate meanwhile not accepting liability thus I had no rental vehicle.

John ** Allstate Agent, Ogden, Utah - For the third time in a year, this arrogant agent tried to put his shortcomings on me! He was supposed to take payments automatically from my cc but failed to set it up properly. When I started to get notices in the mail and called, Mr. ** said "Don't worry, I take care of it when you came in. Don't you remember?" Well, he didn't and now I get charged the whole six month amount. I'm done arguing with this arrogant jerk! Time to go shopping for insurance.

Allstate is the worst. Their communication is atrocious and it has screwed me. My local rep did not ask for all of the required information but somehow still managed to activate a policy with me. He never followed up on a missing document that I was never asked for so they dropped the policy without notifying me. Since there was no communication I didn't even know that I was uninsured until it dawned on me that my 6 month of coverage was over soon and I would have to pay another installment. Only then did I find out about the cancellation by calling them, which also means I now have a gap in my coverage.

Claims inv. Belinda ** whose boss is Gail **. Are a disgrace to insurance industry. 8 trees fallen during Hurricane Irma. Elderly veteran's home, who doesn't even know what all happened (beginnings of Alzheimer's and deaf). We had FEMA out here, were promised an appraiser. Almost a month later... Not a soul has come out. Anyone but Allstate. BUYER BEWARE

My car had been hit at the rear by a man who has Allstate Insurance. That man had hit and then run. At that moment, I was talking to the police on the phone so I couldn't take the pictures of him and his car. Luckily, the other people who had involved in the accident had taken all pictures of the accident (included his car) and showed them to the police. Then, I had police report with his name, address and Insurance company's information. So, I tried to contact them to claim the accident. They denied my case because their client said he didn't involve in any accident. Until my attorney spoke with them, they had sent me the estimate for the damage of my car.

Been with these folks for about 3 yrs. with everything bundled (i.e. Home and auto). I had 3 cars covered and was paying about 365.00 a month. Which was high. However I had a few dings on my record from about 4 yrs. ago so I accepted that. In June I sold my Charger which was the costliest and my rate went down a bit, however I bought a CTS a couple months later and my rates skyrocketed to 573.00 a month. I talked to my agent about this and nothing they could do. My premium wasn't due until September 25. I went on and paid it right then (out of frustration) which was the 21st of September. Then the agent told me to shop around and I did.

I would like to understand how after three entire months that you would still side with your insured story even though it is well documented that she has continued to change her statements regarding the accident. I have not wavered from my account from day one speaking with the police officers immediately after the accident. That is where you find the most honest accounts before time changes and fades memory. That is why a police report is THE MOST ACCURATE statement and not when it's modified months after to help the one at fault by the one at fault!

Whatever happened to "You're in Good Hands." What a joke? I was in a car accident July 22, 2017. I was hit from behind by a driver with No insurance. I decided to go through my insurance which is AllState. I had a lot of damage to the rear and front of my car because when I was hit my car also hit the car in front of me. Allstate is only going to cover the rear damage but not the front damage since the guy I hit left the scene. Plus, I'm getting used part replace on my car which cause the value of my car to decrease. This has been my first accident and let me just say it has cause me a lot of stress. I think this will be the last of Allstate for me.

I have been with Geico since moved to the U.S. and this year, I decided to shop around just to make sure that I was paying a fair price. Biggest surprise was to receive a denial letter from Allstate where they used my credit score as a decision factor. Yes, I have high utilization but 0 negatives. All my accounts are current and I never missed a payment.

On 9/1/2017 I paid my premium for coverage in the amount of $233.50. I later receive a letter stating if I do not pay $1051 by the 1st of October my insurance will cancel. After finding out there was a person who is staying in the home. I was told that was why it was that amount. So I signed a forum stating this person was not a driver of my vehicles covered. Then they state that my bill was now $491.03. So I paid $400 on 9/29/2017. The agent told me that was fine just pay the remaining before next month's policy is due. Instead of being of good faith they cancelled my insurance. What can I do to get a refund or my policy reinstated?

One month was long enough to know agent Gene Lafaro (Springfield, MO) was the worst insurance man I have ever dealt with. He was pushy, rude, and honestly, the worst insurance agent I've ever encounter. He recommended a construction company to put a new roof on claiming he received no kickback. I told him I was under contract with a company and he said, "Well if they don't hurry your insurance will be canceled." I canceled after the solicitation, which was about a month.

We switched to Allstate about four years ago because their premiums were lower at that time, but they have since skyrocketed to about twice what another insurer has quoted us. I can only imagine it's because of lawsuits filed against them which they have lost ($600,000 judgment against them in CA for false advertising, for one). We have always paid our premiums in advance and in full with "EasyPay," but because I didn't want this to kick in again since we were terminating our insurance with Allstate at the end of the term, I unenrolled in it with about a month left on the current policy.

Sorriest, cheapest, backstabbing insurance company known to man. Allstate is a true nightmare non-paying ripoff insurance company... Truly sad to have to deal with these folks... They have not completed the final payment I sent in over 6 weeks ago, they keep passing me to Claim Agent after Claim Agent after Claim Agent and will not pay me for my roof... Truly sad...

I had Allstate for sometime, Rick was the agent and every time I called he was rude, disrespectful and ALWAYS gave me an ATTITUDE!!! After dealing with this unprofessional, no customer service, rude person for over 2 years, I had enough. I canceled insurance for one of my cars because it did not work any longer and approx. a month later I called to get an estimate for a new car I just purchased, once he give me the price I told him I was not interested and as a matter fact I am canceling my policy. He had the nerve to bill me for a car I never insured with him. I refused to pay. I called the CORPORATE office, they said I owe the $$$. Long story short, they sent me to collection for money I DON'T owe. RUN AWAY!!! ALLSTATE IS A RIP OFF, STAY AWAY FROM THEM OR YOU'LL REGRET IT!!! He should be PUT IN JAIL for being a con artist stealing $$$ that does NOT belong to him!!!

Due to my own stupidity I caused an accident resulting in the total loss of my vehicle. The agents that handled my case were courteous and professional. Allstate covered some 90 percent of the cost for a rental car for a month. I received a check for the value of my wreck within two weeks of the accident, (in fact, I made a mistake and didn't sign over the title correctly and Allstate did a great job of correcting that for me). I never had the problems getting hold of an agent when I had a question or comment, I was impressed with the options that I was offered. I can't speak for the experience of others on this site, but I must say, Allstate did right by me.

I have been with Allstate for about 25 years, Homeowners and Auto. My car was recently stolen from in front of my home. I never seen a company so cheap and unresponsive, they would not cover any contents in my car and the estimate they gave for the value of my car was a joke. The car was a convertible, I recently had the top done over for about 1900, new brakes and tires about another 1,000. and they gave me 3400 for the car. Thank a lot Allstate.

I had a lady run into me sideways in a parking lot in front of a Chase bank. The lady acknowledges that she did not look in broad daylight. She then lied to her insurance company. I contacted Allstate to obtain the surveillance video. Nathan the person assigned did nothing for 3 weeks and now no video. I have to pay half of the deductible because of ALLSTATE does not represent its policyholders! I Got ripped off so don't let it happen to you! They are AWFUL!

My family has been a loyal customer to Allstate for years (maybe 20+) with our family auto policy, homeowner policy, and landlord policy and I have a spotless driving record. In 2015, I was a victim of hit and run, thus I had to use my auto insurance to cover the damage. My original intent was to hire a lawyer to save me some headaches dealing with aggressive adjusters but Allstate convince me that “we will take a good care of you” and “lawyers will only blow things out of proportion”. They ensured me that I can take as long as I needed with my treatments and after it’s all done, they will take care of all the damages.

An insured individual of Allstate hit my car over a week ago. I immediately contacted Allstate regarding the accident. After taking my statement, they determined fault with their insured. I was instructed to use an app to upload pictures. The adjuster prepared an estimate for less than $350. Which is joke considering the type of vehicle that I drive. I was told I would receive a rental comparable to my vehicle. That was not the case at all. I received a rental that doesn't even have a phone charging option in the car. My phone calls have not been returned from Torrey **, who is suppose to be the claims adjuster. This hasn't been a very pleasant experience at all. I would not recommend anyone to seek coverage from Allstate.

My son was hit by a driver whose insurance company finally assumed 100% liability almost 3 months after the accident. Unfortunately, Allstate is my son's insurance carrier and they refuse to pay the 3,500 worth of emergency room bills stating that my son "waived his PIP coverage". I really doubt that he signed the waiver and I have yet to see any document from Allstate showing that he did. I think their business practices are unethical and deceitful. They won't even pay out when they're guaranteed to get the money back via subrogation when the claim is settled. I guess being a "good neighbor" means telling everyone to ** off when they try to file a valid claim. They are one evil organization, IMHO.

Allstate is the worst company for customer loyalty. I have had Allstate for over 20 years. I have never had a moving violation or accident claim. I had a small mishap. Someone had parked in front of my driveway late at night. I did not see them when I pulled out of my garage, but then they were there and I literally rolled into them. Allstate said it was my fault and raised my premium by two thousand dollars a year! Really TWO THOUSAND! The repairs to both cars were less than that! Got five other insurance quotes that lowered my premium by $1700.00 a year even with the mishap. Customer loyalty is not in their vocabulary. I also have my homeowners insurance with them. I guess paying my premiums on time for both policies over twenty years doesn't mean anything to them. Don't ever go with Allstate. They don't have your back!

If you don't turn in an odometer reading in a timely manner to a specific processing address (and NO your local agent can't take it) then you are charged with an exaggerated yearly mileage use to increase your rates. The only way to fix it is to send a verified odometer reading from a repair shop that shows a lower reading. I was trying to get my last reading from my local office for a nonoperational vehicle (over a year down with no battery = no reading available) and the computers had been down. I wasn't able to get back before the deadline on the paper. Now I'm screwed for an extra $30/month until I get better insurance. That nonoperational vehicle went from 1500 a year mileage use to 17000 a year mileage use. At the bottom it says if inaccurate contact your rep. I did and he can't do a darned thing about it.

Allstate has a policy to deny car insurance claims because it saves us money. When a client causes an accident, it is the policy of Allstate to say the other person was liable despite the police report. No company has to follow the officer's statement of who was at fault. When Allstate states you are at fault and you're honestly not: report them. Writing on a blog won't help. Report them to ALDOI if you are in Alabama. And the insurance agency in your particular state. They strip you of all dignity when you work for them because they give you no option to be honest with people who may have lost everything in an accident that is not their fault.

Allstate responded quickly when I called with a claim. Actually, they responded so many times I called back asap to get them to stop reaching out to me. They helped me update my information and transferred me to a person who could get me a better agent as well. I was happy with that. Adjuster: The Chelmsford MA adjuster was a bit of a jerk. He treated me like a dumb woman and having a background in insurance and a brother who's a mechanic, it was insulting. HE suggested a different auto body shop than the one I have used in the past- this was unusual as Allstate doesn't promote shops, but I took his offer to heart (a MISTAKE). The adjuster, when he stopped talking & got down to it, was quick & I got out of there.

I've had Allstate Auto and Homeowners Insurance for 5 years. I have made NO claims, NEVER had an accident, no tickets and am in the same vehicle. My rate has gone up $313.00 a year for being a perfect customer. Wow!!! What a horrible company!!!

Have homeowners insurance with Allstate for a very long time. Purchased auto insurance less than 2 months ago and now have been terminated. Our agent told us to disregard a termination letter due to them not receiving a certain paper. He said these letters were customary and to ignore it. We decided to fax and mail what the letter said to do.

The last time I filed an auto insurance claim was 1986 (excluding a cracked windshield in 1999), and no tickets or accidents in 30 years. On July 28, 2017, my fairly new Honda CRV with fewer than 7,800 miles ran across road debris. Not an accident, but the tire immediately lost pressure. I pulled into a convenience store parking lot. With six 70-millimeter screws holding my spine together, I was unable to change the tire. I phoned Allstate Roadside Assistance. A wasted two hours! When Alexa put the third call on hold for 23 minutes, I disconnected and phoned the repair shop where a certified mechanic changes oil and rotates tires.

My wife was rear ended while traveling to work in March 2017 by an Allstate client. At first all seemed well; then day 2 we were told to return rental vehicle immediately, don't get medical attention because we wont pay, and then that no tow bills would be paid either. They never sent an adjuster to see vehicle but argued with me that car was drivable. I asked them to come show me how because I can't get it to move. Absolutely no action. After hiring an attorney they have offered about half our actual loss so we're headed to court. Our attorney has already won a case against said defendant before and feels sure our case is only a matter of going through the miserable, wasteful process. I've been running a successful business for over 35 years and I've dealt with many insurance companies, governmental agencies, law enforcement, etc. but I've never seen such a show of arrogance. They shouldn't be allowed to do this to people!

I believe all insurance companies have turned into thieves ever since it has become mandatory to have insurance. Insurance companies have become the million dollar jobs because they take your money and don't have to do anything. However, Allstate is at the top of my list due to their unfair practices of denying to pay claims even when they have a police report that states who is at fault.

I have been with Allstate for a little over a year and I have been with a lot of insurance companies including MAIF and by far Allstate is the worst! In the short period of time I have been with them. They have cost me money and caused me stress. I was involved in an accident that was not my fault but because I had PIP included in my coverage I filed a claim just so I could get my medical bills paid. They could not even do that without causing me to owe medical bills that were submitted to them that they failed to pay. Then I switched banks and since I have automatic payments set up I called them to set up the payments out of my new bank and also updated the info online. On the day the payment was due I called them and made a payment through a representative to alleviate any confusion.

I am so glad I have Allstate Auto Insurance. It really made me feel like I matter as a customer. Customer service was so nice and they had great answers for the questions that I asked. They explained everything in a fashion that I understood so there was no confusion. They was very helpful and answered the million questions that I had plus they kept in contact with me until my claim was closed.

Allstate has penalized me for someone else hitting me. I am a safe driver and have never hit anyone but Allstate is charging me a surcharge because unfortunately someone hit me twice in a small amount of time. I think is highly inconsiderate of the customer.

The overall policy coverage is acceptable but I don't like the fact that premium consistently keeps going up at least once a year with no extra coverage or benefits added. Also, Allstate needs live operators for assistance 24/7.

When my wife had an accident on a dark secluded road late at night Allstate's "roadside assistance" was a joke!! Whats the point of having emergency help when the APP doesn't work. They make you go through a gauntlet of hoops on the phone with no constructive solution to the emergency. I will be purchasing AAA roadside assistance... I have had it in the past and Never had problems like this...

From the very first day of trying to contact him. He would not answer my calls or my emails. I would call the 1-800-ALLSTATE. Get ahold of someone who would transfer me to his voice mail. My car was totaled by their client. They would only allow me to have a rental for 3 days a week after the wreck. The first week I spent my days trying to get ahold of someone to give me a claim # so the rental place could bill them. I missed 850.00 worth of work which he says they will not cover at all. Because I could not get ahold of him. Then he tells me it's my responsibility to get to and from work and to cover the rental car when the accident was not my fault. I was in a head-on collision with their client. He pulled in my Lane.

If you ever get hit by an Allstate customer be prepared to be put through the ringer. My car was hit and repaired by them, but my depreciation of claim was denied! When your car has been hit it's your right to be compensated because your car's value has just gone down.

February 2017, I had a horrible car accident with my children, a lady t boned me as I was coming across the road, looked both ways did not see her she was going pretty fast, it made my car flip over and roll. Anyways my husband called the insurance company and talked with our agent they said that everything would be covered. When the accident was apparently ruled my fault, they tried saying "oh your insurance was lapsed..." And we paid the payment.

My car was rear ended by someone who has Allstate. And you would expect since both of our insurance providers is Allstate the process would be easy. My car ended up being towed due to repair being more expensive than the car is worth even though it was a 3-year-old car. They under appraised and deducted the cost of keeping the car at the repair shop for appraisal and tear down. Allstate only allowed me to keep the car rental for 3 days. So I had no car and still haven't received settlement amount. Allstate "Total Loss Service Adjuster" service is awful. Their response time is awful. I was dealing with Kendra ** who left messages twice in two weeks and has not called back. Once I get my settlement I'm leaving AllState for good. AllState motto should be "AllState you will not be in good hands".

I tried to stay with Allstate (auto), however after they kept raising my rates even when I asked them several times why I can't lower it. They kept saying there was nothing they could do. So when I finally found another company less expensive, I had paid a month by automatic deduction from my bank account. I was only 7 days in for the month, I asked for a refund for amount unused which was practically the whole month. They refunded me 1/5 of the payment which I am totally upset over. After 2 emails requesting they check this and fix it, they will not. They think they are justified with their decision. However I'm going to file a complaint against them. They are overpriced and not a nice company to deal with. The rep I had to deal with was just not a nice person. Never again, Allstate stinks.

I had to file a claim for vehicle damage a few months ago while on an out of state trip. I was assured by a pleasant sounding representative that everything would be fine and taken care of, and that Allstate was there to assist me in any way possible. I was equally assured that using an Allstate approved body shop would make the process run much more smoothly. That Allstate approved body shop reported back to Allstate and myself that even though it was convenient that the body damage and mechanical damage happened at the same time, they were unrelated issues. Allstate therefore only covered the body damage and left the mechanical damage unresolved, even after I had paid my deductible. In addition to my deductible, I had to pay out of pocket for a week's worth of a rental car as well as an overnight hotel stay while trying to baby my still defective car 11 hours to my home after it was released from the body shop.

Allstate has been an absolute nightmare to work with. I was rear ended by one of their drivers in April and am STILL fighting with Allstate to have this resolved. The body shop that I took my car to provided Allstate with an estimate for the required repairs that needed to get my car back to the pre accident condition. Prior to the accident, my car was in great condition and well cared for. Allstate's adjuster, Jessica **, agreed with the repairs, but said they needed to run the value of my vehicle to decide whether to total my car or pay the repairs. I provided all necessary documentation to aid in the value of my car. I was told that I would receive a response in 48 hours at the very latest.

When they state Allstate "You are in good hands". Let's see if you really are in good hands. Your coverage seems fine until you get in a accident and need Allstate to repair your vehicle. Allstate appraisers allow the cheapest used or aftermarket parts replacement for your vehicle, they don't care about the quality of the parts going to your vehicle. Also they do not cover the necessary procedures needed to proper repair your vehicle. They want to shops to perform the procedures for free. They want to allow for USED structural parts replacement for your vehicle, that's something that can easily compromise the safety of the vehicle.

When I requested 3 times to stop my auto ins coverage from agents office (Tonda Phillips) the office failed to inform the consumer that the dates need to be specific in order to comply with North Carolina law. Had the office informed me of that I would not have to pay the $50.00. NO disclaimer was told to me about the importance of exact date. The agency had to refund me money because I was paid till June, but misreported the new end date. Which now I have learned is easily accessed by ALL ins companies online. Her (Tonda's) response was "We are not lawyers and do not provide disclaimers". Aren't the agents responsible to keep the consumer informed and in compliance with the law?

I am very upset and highly disappointed with Allstate. I have been with Allstate for several years and hydroplane the end of last year. Ever since my claim, each renewal policy continues to increase. In order to receive any discount you have to be accident-free even if it's not at fault for three years just to be eligible. That's a load of crap. How do you think people are going to stay with this car insurance if loyalty is not reciprocated. I believe it's unfair and no value to stay with this company that will blackmail you with rate increases. Like hello, what happen to customer satisfaction!!! Please add me to the survey team so I can seriously look into making the company better. No one cares so don't waste your TIME, MONEY, and YEARS of LOYALTY with Allstate.