Allstate Car Insurance Reviews

We had Allstate as our auto insurance company and had a very good relationship with them. I would recommend them highly. However, since my husband passed away and I don't drive, we no longer have auto insurance.

Only have had them for a month, they so far have met all of our home and auto needs. One of the lowest rates around! We also enrolled in Drivewise which will help with bigger discounts. They always put their customers first. Our agent is very tentative to our needs and make sure we understood all the fine print in the policy. Would definitely recommend!

It's been good, always willing to help, never had issues, good customer services. Able to answer any questions that I call and ask about. No question that I ask does it seem stupid to them, they are willing to answer.

It's great, I love love it so much. I have had such a great experience with this company. They are always there for me. It is so great. I have never gotten into an accident, but it doesn't matter because I just know they are wonderful and many of my family members can attest to that as well.

Well we got home owners insurance. They asked a our car insurance and discount we could get. We very satisfied with who we chose. Very friendly and helpful. We would recommend them to anyone.

My auto insurance provides full coverage at a decent rate. Also Allstate has accident forgiveness in case of an accident. Most of all I really enjoy that the company gives you money back every 6 months just for safe driving. We get back around 70 dollars every 6 months. That's like 11 dollars a month just for safe driving.

They are kind and courteous and very understanding with my insurance needs. They understand all my insurance needs along with autopay out of my checking account. The price was fair and reasonable for my needs.

I don't have problems with Allstate. Everything works and is should and is what was promised before I signed up. New services are added often to keep coverage up to date. Customer service is always available. I don't get harassing phone calls asking me to upgrade my services.

Have had no problems with this insurance and have had them for a very long time. They are about the same as the other average insurance companies. They have been around such a long time and have a good reputation. They have ads all over the place and you see their ads on TV "every five Minutes".

The insurance is good. Have good pricing for my two cars and my under 27-year-old under the policy. What I hate the most is having to call a customer service rep. for my calls are always forwarded to voice mail because the agent is always away from their desk.

When I began auto insurance coverage with Allstate, my monthly premium for my Michigan P.L.P.D. was $90.00 per month. Over the next few months however my monthly premium began to increase although I had no accidents, no tickets, no claims were ever filed with Allstate and my premium was always paid ahead of schedule. Finally when I was notified that my next monthly premium for my minimum coverage auto insurance would be over $260 per month I dropped Allstate and signed up with The Hartford where my premium for full auto insurance coverage is $90.00 per month.

Allstate is working with us to make our experience with them as good as it can be. Their rates are competitive. When we had a minor accident, they were quick and very helpful in taking care of our car. We have an attachment to our car that records our speed and braking to help to be more aware of our driving habits. As an added incentive, we get points and can use to them to try our luck at sweepstakes. The deductibles are reduced if you don't have accidents. I don't know of any other auto insurance company that offers all that and more.

It is just an insurance company, something that I have to have in case of an emergency. All insurance companies are pretty much the same - they just have different names. I have had the same insurance company for a while because it is too difficult to change even if you can save a little money. Insurance companies, like banks are profit driven not customer driven and only care about the bottom line.

I have used them for many years (about 15) and never had any issues or problems with them. Thankfully I have had only one claim with them and it was processed and paid very quickly.

It's an excellent company. Currently I have not had problems with this. It is accessible, accountable, it meets all standards. Has a network of clinics and hospitals, a large network of affiliates, available in almost all the country, and know how to meet the customer needs. It is a very large network available in almost the entire country. It is excellent. So far I have no reason to have or be with other Seguradora.

It's always been great. They're very reliable and trustworthy and always really friendly when I need help. Every time I have some kind of an issue with anything the agents are always really quick to help me fix it.

We have always had good services from Allstate. We have never had a claim, but I hear they are easy to deal with when you have a claim. We like staying with a well known or brand name company and we do not shop around from other insurance. Having a local agent in our hometown is a must.

Prior to making the best switch of my entire driving life, I was insured or should I say "taken" by a company who in the 4 yrs of insuring me, changed their company title name a total of 5 times. Oh the frustration when $589 was the down payment they charged me that first day I signed with them. Nowadays, I'm proud to say & to be insured by the all around greatest insurance company, "ALLSTATE". My policy covers multiple cars all at a truly unbeatable price. I never would've thought I could afford Allstate as my company, but boy was I proven otherwise. The day my dad asked/invited me to visit an Allstate office to see what they could do for me, I'm happy to say it's been almost 3 years that I've been with Allstate. They are helpful, attentive, warm, smart, effective, ruthless and on fire when searching for ways to help you save the absolute most on your policy. Allstate is the place to get intelligently insured.

I am currently insured with Allstate and another Allstate person ran into my car while it was parked. The claims processor was really easy to work with, got me in right away and I had a check in my hand that same day. It was a great experience and super easy.

Allstate has been a fine company for our renters insurance. They seem to have gone up in premium even though we haven't filed any claims; so we are searching for a lower rate. I have had great rates with Allstate for at least 5 years, but in the last year, the rates have started going up little by little each month. I think it's time to shop around.

I switched to Allstate to get a better rate than what I had. The agents are great and really concerned about us. My husband had a minor accident just a few months after the switch and I called the 800 #. The person was very caring and helped me to set up an appointment for the insurance company to check out the car and give me a quote. I chose to have it fixed at the place they recommended and it was done promptly. Allstate paid the bill and it was hassle free. I am glad we had switched to a great company.

I like what Allstate offers, but I wish that they were more loyal to their good customers with good driving habits. They have good customer service and a good representation in the area that I live. They work pretty fast. They should, however, give me more of a heads up when my insurance increases and let me know why. I think they should offer better discounts to those drivers that are really safe drivers.

I really like Allstate's policy and prices but just not a fan of their customer service. I was assigned to a local agent and he is not very responsive. I have contacted him directly and emailed, I never get a response. The only time I get a hold of him if I call the office and miraculously he picks up. I wish he was more involved and attentive with my account.

My insurance company is always there when I need them. Someone answers the phone, they help me when I have a question. I always know that my call is important, they know who I am. They even know my voice when I call. I have been with this company for 25 years and they have not let me down, not even once.

I had to file a claim as someone hit me from behind. Allstate approved the claim and sent me to their preferred shop. The repairs were speedy and the shop was great. However, I cannot say the same for Allstate. They told me they issued an electronic payment for the repairs though the repair shop had no record of receipt. I was told if I wanted possession of my vehicle I would need to pay out of pocket and Allstate would reimburse me after they confirmed where the electronic payment had gone. Needless to say, I was livid. I have had Allstate for years, but after this fiasco I'm in the market for a new insurance carrier.

Switched to Allstate after comparing rates with my then current company. Allstate was about $400 less per year, so we switched about 3 years ago. I have Allstate take my premium directly out of my checking account. They are very good about notifying you the date and amount which will be deducted and they remind you more than one time. To date I have never had a problem with paying my premium this way. Recently, I updated our auto policy upping my limits and the price increase was minimal. Am very happy with Allstate and every employee I have spoke to have been extremely nice and helpful. Thankfully, I have never had to file a claim so I cannot comment on that aspect.

Good insurance as far as I never had to use, and paid me nothing with car was totaled, because of age of car. This was in 1982. Bought new car and again never used the insurance. No longer had a car or car insurance.

I have used Allstate for a couple of years and have not had rate increases. I get credit for early payment in full and good driving. Good service from my local agent and national office.

Allstate charges way too much, and when my payment check was delayed in the mail, they cancelled my policy the very day the payment was due. And they got the check the next day, and I had to go reinstate my policy. They didn't even give me a grace period. And I had never been late on a payment for three years, but I thought they were a good company so I stayed with them. One day a lady came from out of nowhere from my left at a corner with no stop signs and she broadsided me like a tank. Allstate didn't want to pay me and gave me all kinds of crap before they did. That is when I stopped buying insurance and stopped driving.

Had one accident in 8 years. Allstate did not raise my rate. They fixed my car and I love those safe driving checks I get twice a year. Allstate's rates are competitive and I love Dennis H. in the commercials.

I am in the process of shopping around. I believe they are very highly priced. The customer service is very good, hence the reason I have kind of drag my feet on changing. We were with AAA, and their pricing is very high and the costumer service was not as good.

It's okay, it lives up to most of its promises, the rates are acceptable. My agent is excellent. Claim's service is about average, all in all, it's a pretty good company. I would recommend to my friends and family.

High rates but good discounts for good driver, good student. We get a corporate discount so our rates are fair but insurance in general have high rates because of lawyers. Also in my area people abuse the system and make false claims. I do like that they give us better rates for having a good driving record you should be rewarded for having no accidents.

They are great at being able to handle claims quickly and efficiently. They also let me know of any rebates and discounts promptly. The staff is very friendly and always willing to answer any questions I or my family have.

I haven't really had much to do with them in the past few years. Last time I submitted a claim was over 5 years ago. They did handle that well. Payment was quick and I was able to get the car repaired easily. My local agent has changed during the time I originally purchased the plan. I'm not really excited about it, but it's not a big deal.

I have been a customer of Allstate for over fifty years and they have always treated me fairly and with respect throughout. Claims are handled quickly and efficiently and questions answered promptly. My semi-annual premium may be somewhat higher than I could receive from a "low cost/minimum insurer", but I firmly believe that you get what you pay for, and Allstate has provided me with that confidence and satisfaction I receive over the years. I highly recommend Allstate.

Awesome insurance company. Never had any issues with them. Great prices, great services, friendly, timely responses. It's recommend them to every one I meet. Mmmm.

Auto Insurance is very excellent one and also customer related issue are quickly responded. This is also excellent service for all time. Service is also good. At any time they solve the problems.

State Farm is fine... I thought of changing, but have not made a decision as of yet. My ex-husband is looking into it for me. I have to make a decision by October 9, 2015. So it is coming up... And I will then decide if I should stay or change.

It's a cheaper one and the people are nice. They treat me like a true person. I actually left State Farm for them and am happy being where I am a person and not a number. I am not sure what else to say. My liability insurance went from $53 to $48. So a little bit of saving is good.

I really love this company. I had no idea what kind of policy to choose. But was on a very strict budget. They took the time to explain everything in detail to me of what was necessary and what wasn't. I ended up getting full coverage on my truck and at such a good rate I was able to add renters insurance too. I would definitely recommend Allstate to anyone!

They offer really good rates. They have great website which is very easy to use and very easy to understand. They have a rewards program which is also very easy to use. Their customer service is top notch and they are very helpful and explain clearly whenever I have a question. When I filed a claim last year after hitting a deer, I was quite shaken, but they set my mind at ease and made it very easy for me to get my car fixed and looking like new.

I have had this for about five years, never had a problem with them. The car and all of the house and everything in it is also in through them. We have had a couple of claims filed with them. They got back to us within a day or so. They were always pleasant and friendly. The claim were processed in a very short time and we got the check. Everything was done in about 8 months or so. I would tell anybody about Allstate. And it would be all good. Thanks.

This insurance company has always been attentive and trustworthy. Never had a problem with a bill, claim, or question. Staff are cheerful and pleasant every visit. If the person I asked a question didn't know or wasn't completely sure of an answer, they made sure it was right before answering. I'd much rather wait for a sure answer than bet on a guess. Love Allstate.

I am 58 years old and recently was hit and run by a box truck 02/13/2015, my first accident in all my years of driving. I now know why so many people have complaints against them, they are the worst insurance company from the CEO all the way down to the crooked adjusters. I also have and intend to change my homeowners insurance with them. They are in league with the forensic company called lsh Brooklyn NY Metro Park.

I have had no claims experience. Only bought my policy when I get new cars. Get fast service and response when calling or using website. Website is easy to use and prices are competitive.

You're in good hands, with Allstate. I have Allstate for over fifty years. They were always there when I needed them. I have never had a problem... I would recommend my friends, and family to Allstate.

Allstate is a good insurance company because if you go without having an accident you will receive an accident forgiveness check in the mail. You can also get Allstate life and renters insurance which are also good to have in case of something happens. Progressive is also a pretty good insurance company to go for if you don't want Allstate.

They are great and the best ever. Recommended and will let anyone take my word.

They refused to pay my wife's medical bills after an accident that wasn't her fault. They keep raising my rates. They never how to save money through discounts without asking them.

Every time I call I talk to a real person. Whenever I made a claim they settled promptly. My rates are low for the coverage I have. I've been told that by other companies. I have no complaints.

I've been with Allstate for over 7 years and am very satisfied with them. I've never had a problem with them. They are very professional and treat us like people and not just a number. I've never had to file a claim, but would expect them to be fair if I did have to file one. I would recommend Allstate to my family and friends. Their prices aren't really high. They don't try to cheat you with their prices.

I thought that Allstate was a decent company to work with. They also offered a check for not getting into an accident. I did recently switch to GEICO though, being that it was way cheaper than Allstate. Either way it's pretty good.

I was able to get a quote and begin coverage with ease on the website. All of my policy paperwork was email and mailed to me. Customer service was also easy, they were there to help with any questions that I may have about my current policy or with adding an additional policy.

I like how this company has worked with me to help me with my auto insurance, but they did not notify me of changes that were coming and that I would be paying more until it was procreated in the agreement but other than that they been a good service. Would recommend to other people.

My auto insurance company periodically (annually, it seems) initiates a complete review of my policy with an eye to qualifying me for any available discounts. I've been insured by them for over a decade and have always had friendly courteous service. The one claim I've had in that time was investigated promptly and efficiently. My only quibble with the process was the approximately three weeks it took to receive my settlement after it was determined that my car was a total loss.

In most cases I am completely satisfied - if I know the ground rules. I know now what I have to do. I have to ride herd on my policies and work with my agent. He has been helpful and I trust him more than the company.

I've had Allstate Insurance for 20 years and have always been satisfied until the last 5 years. I keep saying I will switch insurance companies but for one reason or another I stay thinking it might be a hassle to switch. Although the customer service reps seem like they are listening and will help you, I find they never follow through on what they say. My bill is always changing and they have made numerous payment errors both for my account as well as my parent's account. We fight to be reimbursed and each incident requires multiple visits to their office to clear things up.

It's very good customer service insurance providers. I am and my family very much satisfied with this insurance providers. I am also happy to recommend this to my friends and relatives. I have no any problem with this insurance providers.

I do not like this company. They are sneaky and raise rates without warning. The insurance agent was not very helpful either, never tried to get better rates and very difficult to get in touch with.

They have the best rates. They are my insurance company for 5 years. I have an insurance agency that helps me out. I was on a married policy and now on a policy of my own. I am happy with my coverage. Allstate has been good for me.

It costs too much for the coverage you get. I filed a claim and of course most of it was not covered after deductible and their limits on what they will pay. My home was robbed and they have all sorts of limits on how much they will pay for what...like I would know what would be stolen in advance. How would I know there was a $1,000 limit to cash meaning all cash including gold silver coins, paper money, collectable money. They lump it all into "cash" so they don't have to pay out.

Arranged with agent to increase coverage to a premium plan which was to issue a check every six months for safe driving record. Six months passed with no check. Called agent and was told there was no record on file of my policy upgrade. No explanation. No apology. I have three vehicles, a boat and trailer insured with this company. Never had a claim, yet my premiums continue to increase every year.

Great customer service. They really help you throughout the process. Whenever I needed them they were always available and that's what I needed. Used to have State Farm and changed but Allstate was so much better.

Do I receive a discount for bundling my auto insurance? These situations are covered by comprehensive (other than collision) coverage. Low minimum coverage requirements that may not be enough to cover all.

Our local agent was wonderful! We never needed to make a claim, but I know she would have been there for us if we ever had a problem. We experienced great customer service and affordable rates.

Trusted brand and ahead of the times, low price for services, sporty, have great performance. A brand you can trust. Good customer service, promotional incentives, customer loyalty/rewards program, offered good service plan options.

I got my insurance policy by phone with Allstate in 2012. I pay every month with no trouble until I open another policy with and teen son. The office wanted them to come and sign the paperwork but my had an accident in Feb 5, 2015 before he was able to sign the paperwork. This policy was cancelled by April 2015. I called my agent and asked my agency to transfer my car and my husband's car to my other that I have had since 2012. They did transfer the cars to my other policy but add my husband as the driver, but never added my to my policy.

I am 100% happy with Allstate! I was recently in a wreck and they made everything hassle free for me. The lowest deductible that I have encountered and they did not raise my rate because of it!

When our new policy is renewed they call and ask if everything on our policy is okay. They are always there when we need them. We would recommend Allstate to our family and friends.

Allstate has always been professional and honest. I have never had to file a claim so can't rate that. Their team calls annually to do a review of my policy to ensure I have the coverage I need. My multiple policy discount is amazing and saves me a nice amount of monies.

I would highly recommend Allstate to anyone wanting a reliable and trusted insurance company. I have had Allstate for car insurance for 12 years now and added them as my home insurance 7 years ago. They are very quick to respond to any questions or problems you have. I love the website. It is user-friendly and the live chat option is the most helpful part of the site. I have used this option several times and each time my problem was resolved within the hour. No need to call and talk to a representative so far with this option. I've had to make one claim with the car insurance and within 24 hours I had an appraiser at the garage and a check within 7 days. I love them and have no desire to switch companies anytime soon.

I have always had great experiences with Allstate. The representatives in the Dinuba, CA branch are always very kind and helpful with all of my needs. The online site is easy to navigate. It's great and convenient that the company offers automatic pay. Allstate really does care for each individual and it shows through the staff and the way that they handle each individual case. The discounts available are endless and it's convenient to bundle other insurance plans with automobile insurance. My parents have been with Allstate for over 25 years and I plan to stay loyal as well.

They are great. I have had to file a claim with them and it was handled very well. They are friendly and my agent calls me every time my policy is up for renewal. If I have any questions about my policy all I have to do is call or email. They have great prices and great discounts. I would not like to have any other insurance because they do such a great job.

Ever since I have had my auto insurance with them, they have always been there for me and always helped me pick the right packages or plans, or coverage I needed. They never left me hanging. My insurance would call me even after work hours to take care of me. I can also state that I have never really had an issue with them. I love my insurance, they are second to none.

At our agency too many very young people and not as knowledgeable. Last November we called to have storage insurance put on 1 of our cars and when I called back in March to have the storage insurance taken off I found out it was never put on and when I wanted to get life insurance it took 3 mo. I finally canceled and the agent kept bugging me until I made a complaint.

Allstate always have good service and good prices so I'd recommend them to my friends and family. They have always treated me well and provided fast service, I have had them for many years and am very happy with them.

Good service but like most insurance companies they seek rate increases when no claims were made or traffic tickets received. It appears that customer appreciation is held hostage by profit. It appears that Allstate is just like all the others.

Allstate is a great provider for auto insurance. They are relatively low cost compared to others but are by no means the cheapest. It is extremely easy to sign up with them and they easily offer discounts on multiple policies such as renters insurance.

Very responsive and accommodating. Claims are handled in a timely and efficient manner. Follow up calls are made to ensure I am happy with their services. Rates are in line or less expensive than other carriers. They have special student rates for young adults furthering their education.

I am very satisfied with Allstate. The only thing I would wish for is more of a discount for loyal customers that have been with them for over 14 yrs with a clean driving record. They currently do offer great discounts but I believe they could offer more.

Our coverage is good for what we need but our rates have increased 29% in a little over 18 months. The local agent is below average in his service and response to normal insurance issues (i.e. explanation for rate increases, response to questions about coverage and possible offsets for increased costs, etc.) and while his staff is always friendly they are also below average in their performance. The insurance plan that we have includes safe driver discount which includes a six month cash rebate and an annual reduction in our deductible for a claim free driving record.

My experience with my auto insurance company is one like close connected family. You never have to worry about your coverage because they are loyal and dependable. If you need them for any reason they will always be there. Any questions or concerns they will make sure that you understand fully. They stay updated on the latest technology and innovations.

Great.

They are very knowledgeable and very helpful trying to get me the best price possible. The customer service department is available twenty four hours a day seven days a week. I have had other auto insurance in the past but nothing had compared to Allstate.

They're awesome! They're awesome! They're awesome!

My insurance company really works to find me the best plan which offers enough protection and is really affordable. They are easy to contact and easy to talk to. The accident forgiveness is a great feature to the auto plan. It is a great way to offer rewards.

Well with the rates going up even with no accident, no tickets, etc I beginning to look for new insurance. Going to better & lower rate because the rates are gone up so high I can't pay it no more.

Good rates and coverage, and discounts for auto and home coverage. You can also get umbrella coverage should you have a need for some. Agents are helpful when you need them and won't pester you for more business, unless you need to obtain some.

Always proactive on coverage options; friendly, courteous service. Luckily, I never had to file claims, but I am confident that had I done so, it would have been handled efficiently.

I have found my experience with Allstate to be hassle free and accommodating. Payments and renewals are processed automatically and paperwork is mailed/emailed to me in a timely manner. The representative at my local office is always helpful and pleasant.

The times that I needed to speak to customer service was a good experience. I've only had to use the Claims Department a couple of times. They were fast and outstanding. I just love the new apps Allstate has now, plus the checks every 6 months for being a good driver. Awesome company!!!

The only problem is they are expensive for the coverage, on Auto insurance, but insuring both auto and home, they reduce the cost of the homeowner insurance. Allstate creates fairness by insuring Home insurance.

What's to explain. I've been with them for 30 years so I must be pleased.

I've been with Allstate for over 10 years now. I've never had a discount from them. Besides, they've increased their price every year. I'm a great driver, never been in accidents or had a ticket. I'm considering to start shopping around.

After purchasing a new vehicle I was asked if I wanted to insure with Allstate. The rates on my auto and motorcycle worked out to be about the same with my current insurer, Farmers, but the rate on the homeowner’s policy was significantly less $1100.00 (Farmers) to about $550.00 (Allstate). I decided to go ahead and switch to Allstate as a bundle. I don’t have much EXTRA time, however after finally going through the whole process of contacting my old insurance filling out a few forms with my mortgage company to changeover, several emails... All fine and done. Nope! About a month into Allstate I get an email saying they had sent out an inspector and the inspector failed me because of the roof. I called my insurance guy and asked for more information... "You have shingles that are lifted". Well I figured, okay no big deal I need to fix them anyway, I get home and I can find nothing wrong with the roof. No lifted shingles.

I like this insurance. My only problem is that I have never had an accident and my insurance keeps going up because of the drivers all around us. I wish that my insurance would at least go down a little due to my safe driving. I think because I drive a brand new 2015 SCION TC it makes my insurance go up. Personally, I think getting a rebate for all my months of good driving would be more beneficial

Wish they were more helpful for their customers. Have had neutral experience, it could always be better. Customer service does not always seem to be update on information. May consider switching insurance companies very soon.

I have not had any issues with my insurance. Never been in a wreck and never had to use it. I feel like I pay too much for never needing it and would like more rewards for being a safe driver.

I currently have All State Insurance for my auto and Home. I have had All State for my home for over 30 Years. I did not file any claims, the rates is pretty good. On the other hand, I have only had all state for my auto for the last 2 years. The rate when I first signed up was pretty good. The last time for renewal my rates have gone up. I only had one claim. I was hit from behind and the other insurance company paid for the damage. My husband and I are in our mid sixties, and I feel our insurance should be going down, not up. I will be looking at other insurance companies.

We went with Stafford Insurance Co. They are with Allstate. They have been wonderful. The staff have made sure that we are happy and satisfied with everything. They have also offered us other insurance policies. Like Umbrella, Home, Life, etc. We chose the Umbrella Policy and Home insurance Policy. Having all three policies have also given us an extra benefit like savings. Just within the first 2 months we bought a new car so our policy changed that quick. They helped me with it within 20 minutes on the phone. I was at the court house trying to get my tag, not realizing you have to have your policy card in hand. While I was on the phone with them they faxed my policy card straight to the courthouse for me. That way all I had to do was go back in and wait 5 min and there it was ready for me to get my tag. All in all I was at the courthouse maybe 30 min tops.

I am very happy with this company and am getting many discounts on my insurance and I get very good personal service from my agent and when I call the 1-800 number. Also the website is very good and easy to use.

Yes, I love my insurance company. I been in one accident and it wasn't even my fault. And they handsomely paid me. Oh but I was ok physically. I just want to stay with this company forever.

Getting an auto insurance policy with Allstate means getting personal attention. A knowledgeable agent can help you understand your options, so you can select the coverage that's right for you.

I've had my policy for 2 years. I really enjoyed this company. But, recently I was contacted by an agent stating that Allstate decided to not renew my policy. My policy ends in December. I'm so hurt by this. Now I have to shop for a new company. I've never had an insurance provider send me a notice of non-renewal. The accidents that happened to me were not my fault. They even rewarded my deductible back to me due to this. Not only do I have auto insurance with them I also have homeowners. But, they didn't want to cancel that one. Honestly why would I stay with a company that chooses to cancel my auto insurance? So, for anyone out there that has a not at fault accident or you have your children on your policy and they have accidents you may want to choose another insurance provider. Allstate doesn't really have accident forgiveness.

I left Esurance for a better quote from Allstate. Esurance was not pleasant to deal with on the phone when cancelling my plan and I even had to ask to speak to someone in charge to follow through with my cancellation. I went to school with the gentleman in town who sold me the Allstate policy so there was some familiarity before I went in the office that day. He was polite, patient and well versed in all that Allstate had to offer me. He described all of my fees and coverage in detail. It's nice knowing there's a human being I can speak with should I ever have any more questions. No surprises with Allstate since becoming a customer, I'm very pleased.

I have used Allstate for the past 40 years and have never experienced a problem. I have always used a local agent for the simple reason I want to know who I am dealing with. This not only gives me a peace of mind, but I also truly believe that you get what you pay for; i.e., quality versus cheapest.

Allstate has a local branch. They offer better rates than other local companies. Their customer service is friendly. They are easy to contact. They offer a rewards incentives program which is points based.

Great rates and premium service. Personal individual help is always available during regular business hours and through a twenty-four/seven, hour phone service. I've had to use this service only once in four years and they handled the claim fast and very efficient. Their rates are a little higher than others but for the quality insurance they provide it is well worth the price paid! Very happy and satisfied customer!

Positive experience with the company. They have always been very prompt and receptive. Their costs are low, but they have never contacted me about their safe driver discount. Other than that small issue, I have had no issues with the company.

I really like them a lot. They are very attentive to detail. They have very quick service. They are very reliable. I know some people do not like them, but they are great. They are very caring and loyal to their clients.

Allstate has good coverage, but it is not cheap! A few fender benders and my premiums went high, and have not come down after 3 years, and 37 years of driving experience!? When asking my agent why my premiums have not come down, he told me we are all paying for other drivers as well???

My love Allstate! They saved me $30 per month and with the Drivewise drive I receive bonuses every 6 months! They are extremely helpful every time I've had to deal with them. Thankfully I've never needed them due to a wreck but I'm confident in that if I would ever would, they would make the process as easy as possible.

Good insurance coverage, just too expensive. Also a claim was made against us just for having an adjuster come out and give us an opinion on a problem. We did not ask for the insurance company to pay for the problem, we just wanted an opinion. The policy was cancelled because this made us have 3 claims in 5 years.

My local agent contacts me on a regular basis to see if I need anything. She also recommends things that I might be interested in. The customer service is great and they have competitive rates.

I switch from Commerce to Allstate looking for better rates and services. When doing the transfer Allstate gave me an excellent service but after the policy expired Allstate increase my premium in a 100%. No accidents nor claims were made and the very sad excuse Allstate used when I called looking for answers was that they increased the premium in my state, like I'm stupid. Worse experience and won't recommend Allstate.

We have been with Allstate for about 20 years. Our local office always provides excellent customer service to us and the rates seem comparable to other companies. It is nice to be able to contact our local Allstate agent in the morning and be insured by the afternoon. We have our homeowners insurance as well as all our vehicles covered by Allstate. It is nice to be able to speak with a person and not a machine when we have an insurance request.

I'd like to start off by saying that my agent is great but that's where it stops. After filing a claim, it took almost 5 days for an adjuster to look at my vehicle. After finally viewing it, they didn't document everything needed. So, another adjuster (an outside vendor) had to go out and view the car. Why it's not the same person is beyond me? So of course, there is more of a delay. It's been four days and a reports has yet to be sent over to the body shop. Would you find this to be acceptable if this was your car? This has been ongoing for 2 weeks.

Great service when we need it. Policy charges very reasonable. We have searched other insurance agencies for price comparison & no one could compete with what we are paying. We have not had to use their services very often, thank goodness.

I've had Allstate for about 7 years. I have been very happy with their service. Their customer service reps are polite and helpful. They also offer good coverage plans for a good price. They're not the cheapest but they're well worth the money. I've had two accidents. One I was not at fault in and they provided me a rental and took care of all the damages done within 2 weeks of the day of the accident. I would recommend that at the very least you call them and see what coverage they offer for the price. You might be surprised.

They gave me the best coverage for the lowest price. They also handled my daughter's traffic accident in a timely and professional manner. They were courteous and considerate throughout all my dealings with them across several different departments and offices.

I deal with a local agent through Allstate and they are always very helpful and try to get me the best discounts. I really appreciate them trying to save my money as insurance is expensive.

On September 11th I was rear-ended by an Allstate customer. I was stopped in traffic when I was hit. After filing a claim, an adjuster was not sent out to me for two weeks to estimate damages to my car. After receiving the estimate and taking my car to the shop, I learned that the estimator had ordered me used parts. I wasn't happy about that, but after doing research, I found that was perfectly legal. The parts arrived at the body shop damaged, which required my car to be kept longer. In total, my car was in the shop for 2 weeks. Now that I have my car and have returned the rental car, which Allstate covered, we are being told that we owe $136 to Enterprise because Allstate will not cover the extra days the car was in the shop. Not only that, but we were told we had to pay $96 to the body shop for paint since my bumper already had prior damage before I was hit by the Allstate customer.

Allstate is great. Great service every time I call the office. People shouldn't get mad at their agents because they are just the middleman for the big companies. Agents are really nice every time I call them. Great rates. Every company goes up in rates so you either stick with one and it plateaus or you suck it up and keep changing companies. Don't complain about rates.

I have been a satisfied Allstate customer for over 10 years. Recently we had a significant rate increase which caused me to get quotes from other insurance companies. Unfortunately we will be ending our long relationship with Allstate. Overall, the service we received from Allstate was very good, they handled our claims professionally and in a timely manner, and our agent and his staff were always friendly and polite. The rate difference of over $100 less a month is just too good to pass up and is the main reason we will not be staying with Allstate.

The customer service was really good. I also have really good coverage and the best part is that I have roadside assistance 24 hours. The price I pay is the same as I had with my previous insurance company but now my deductible is lower and my coverage is higher. I also like that I get accident free checks paid back to me for being a safe driver. My agent is really friendly and knowledgeable about my policy and all that Allstate has to offer their customers.

My agent is great. He has always been honest and up front. Our policy is what we need and nothing extra was added to our policy that we didn't ask for. We have made 2 claims and had no problems with the company trying to drop us.

I have not used my auto insurance. I have not had an auto claim in over 15 years. This company gives me the coverage I need at an acceptable price. The purchase process is relatively painless but follow up borders on telemarketer tactics. Additional services are often outsourced to sales forces. I only deal with the agent and refuse to accept any of the cold calls.

I feel like I have sufficient coverage but I think I could probably get a better rate if I took the time to look. I'm staying with my current insurer because I've bundled my life, auto and home insurance with them.

I have always had good experiences with my insurer, Allstate. Fortunately, there has been no claims filed in many years. I use this insurer for car insurance purposes only. I hope this is helpful to your assessment of this company.

Fast, efficient, and friendly. Very professional. My experience with Allstate has been nothing but great. They come through when you need them without a lot of bs. Did not have to spend a whole lot of time getting my issue resolved. I would highly recommend them since most of us pay auto insurance without ever having to use it. If you find yourself in an issue, Allstate keeps their promise. They don't kick you when you're down and my premium did not go up.

This service of insurance is very good, and I am very happy. IF you need great customer service, and great extra help, they are the ones for you. There is always something extra they can do for you. IF there is anything else needed and anything else you desire within an insurance company they are the ones for you.

Great customer service, very responsive to my emails and phone calls, and good at finding savings when I ask. When handling claims their agents and call center are very thorough and thoughtful. Adjusters are quick at providing information, quotes and getting claims paid out quickly!

They have always been extremely helpful. When we had to file a claim and then take the vehicle to be inspected, they walked me step by step through the process and explained all my options to me. They even worked with my schedule and found a time for my car to be inspected on the weekend so I did not have to take time off work. They were even patient and understanding when my child had a tantrum while waiting.

I have had Allstate for a total of fifty years. I have never had a problem with them. I had one accident in the fifty years, they resolved my problem immediately. Even through all my moves they help me. I would recommend to everyone. My family members switched to them because of their quality. They are very informative and precise with prices and upgrades if needed.

Allstate Insurance has helpful agents that really give a positive feeling when deciding what type of coverage you need. They offer a good value for the insurance you get and will be pleased with the results. Their website is easy to use and understand. It will meet your needs and resolve any issue you have with your insurance coverage. I have been a satisfied customer with Allstate for 5 years and would recommend them for your car insurance needs.

It's OK but I am going to look elsewhere in the near future like in January of 2016 as the one I got is getting higher and higher every 6 months.

I enjoy Allstate due to the friendliness of their agents and their prompt response to any claims that I have. They make sure I have an understanding of my policy and are available for any questions I may have.

Allstate's prices are a little higher than other insurance companies, but the extra service you get is worth the extra money. Allstate will always be there for you in the event something happens that you have no control over.

Allstate has proven to be the most cost efficient versus quality auto insurance company that my family has found. I love that we get rewarded for being good drivers! I would definitely recommend this company.

Good company to do business with. I've been with them for a long time. They listen to your problems and everything. They are understanding and caring.

The down payment is the monthly cost which is low. This was the cheapest company for me and the rewards online are beneficial. They have many discounts and a lot of ways to save money. You can also check how you have been driving on the website with your personal log in information.

They are great always. Very helpful and reliable. I have never been in a wreck while under their insurance but I am sure if that happens it will be an easy experience to file a claim and to follow up with them.

We have had Allstate for 20 years and have always been satisfied with the service and coverage we have. We have never had any problems when making claims and staff have always been very helpful.

Allstate has been a good insurance co. If I have any questions about my policy they get right back to me. They will also help me lower my insurance bill when I ask about that. They are also near my home. I can always go to the office if I need any help as well. I would recommend this co to anyone.

Well organized company that helps me with all my needs. This company helps me with all my auto needs. When things aren't right they help me with anything. My car has been with this company since I purchased it and I have had paid about the same amount since I purchased it. There's no bad things to say about the company and without a doubt I would recommend it.

The service that is provided to us by Allstate is efficient, knowledgeable, and with a caring staff. The prices of the insurance is comparable to many of your other high-ranking insurance companies. If we have ever had a question or problem we can easily contact them. I would recommend them to anyone.

I hit a piece of ties on the highway. Allstate was great when I had to make a claim. The process was quick and easy. The people that I talked to were very helpful. Allstate has good rates. I have 2 cars and my house insured through them.

Hands down, the worst customer service experience I have ever encountered in dealing with a claim. When I initially went on site to meet with the adjuster, I was assured that, in the event that the body shop assessed that I needed a replacement quarter panel (rather than the "pop out and paint" option the original adjustment called for), this would be handled with a phone call. Not so. My car was dropped off on Monday, and contacted Allstate for the approval of a replacement part. The adjuster did not go onsite until FRIDAY, and at such time insisted that the body shop "try" to pop it out. When that did not work (as the body shop assessed), the approval was issued for a RECYCLED quarter panel (a structural piece).

We have had a excellent experience with Allstate. We switched about a year ago now from an agency that was significantly more expensive. I was concerned with how difficult it would be to switch but it was a piece of cake. We only had to email them our information and they responded within a few minutes with quotes and questions for clarification. Our agent quickly responds to any questions we have. Allstate's rates are comparable or better than any other agency for the same or better coverage. We have yet to have any negative experiences with their service.

Allstate saved us money on premiums over our previous insurer. We also got the extra benefit of roadside assistance at no extra cost which was awesome. We didn't have to pay extra for AAA.

The company's program and plans are great and employees or representatives were very nice and hospitable.

Bundling house and auto insurance is the best thing with present day economy especially for the middle or lower class citizens. I believe that discounts on bundling helps drastically.

At the time I bought it after comparing rates from different companies, I found Allstate to be the cheapest for me. However, lately their rates have been increasing so I've been checking out other companies. The agent I dealt with was very polite and helpful in the shopping process. Overall, I've never had a problem with them other than the rate increases.

Provides discounts the longer you go without an accident. Premiums also decrease the longer you have the insurance. Easy and prompt claim processing. Agent is always friendly and helpful.

I have been with Allstate for over 12 years. Not only do they give me the best policy for what I can afford and it is full coverage. When I was in an accident 5 years ago, A truck ran a stop sign, I swerve to miss him, but still ended up hitting him. When I called my insurance agent from Allstate, the first thing she said is "Are you alright?" She was concerned with me before my minivan. How often do you honestly hear of that. She made sure I had a rental car the next so I could go to work. About a year ago my agent was going over my policy and notice if we change it from a platinum, to a gold membership. I know it sounds weird going down, but I have the exact same coverage, plus renters insurance for actually $4 less a month than I was paying.

I have very little experience with my insurance company. This is why I'm satisfied and not happy or recommend. I would appreciate more feedback from my company where they would provide me with the best and lowest rates without having to ask.

I never had any problems with this insurance company.

Had been with Allstate for over 20 years. Did some shopping around, found GEICO was more than half price for more coverage. Cancelled my policy with no money owed, was told "No, can't do it," so I stopped paying them. Now I'm getting billed by a debt collector for non-payment when they owe me money for unused premium. Had a minor fender bender 5 yrs ago. Paid me $100 dollars for rear bumper & told me to go to junkyard & find another one. This is a 12-yr old truck with 40k miles on it. I keep it immaculate. Never get any of their advertised discounts, was paying over $1,800 per year for old truck & 5-yr old car. Went to GEICO & got more coverage for $800 per yr. Allstate doesn't care about anything but taking your money.

I switched to Allstate from GEICO based on a low quote. After the first year (with no change/no accident), the price went up more than 25%. I will be switching back or trying another company.

It’s a great service. They provide amazing coverage and allow the customer to really be happy. They have never let me down and all of my questions have been answered in a prompt manner.

It's ok, they're all are too high, but every one has to have it to drive. It makes it better to know you have a good insurance company. Everyone should have a good company behind them when you need it.

My insurance company is great. They are reliable and affordable for anyone. Great service and no unexpected price jumps. They are very helpful when it comes to being in an accident, needing personal assistance for instance; I was locked out of my car with the keys in the ignition. They were very timely in sending someone out to help me.

Allstate gives a discount for having multiple insurance. I have my car and home and save lots of money! Customer service is excellent. Response to emergencies is appropriate. I would highly recommend this company to anyone looking for insurance. They have multiple ways of contacting them - internet, email, and toll free numbers. They also have locations all over the United States.

I have had Allstate for years and very easy to deal with and have Drivewise where you get money for driving safely. I get my insurance premium deducted from my bank account. They are always ready to help and send emails all the time.

I have been a member with Allstate for 9 years now and they are great! We have dealt with two accidents and a broken windshield in that time and they have been amazing and professional helping us take care of everything.

They have been helpful in finding a lower rate and corresponding with me. I receive email and paper correspondence. They have given me a Drivewise discount rate based on how well I drive and I can see what my discount will be by checking the website.

Representatives are friendly and very knowledgeable. Reps are very helpful in finding discounts. The claims process is fast and easy to understand. Field representatives are very friendly and always professional.

After no claims or accidents, they gave me a safe drivers check. I usually get one every six months. I also I have homeowners insurance with them. I had to make a claim for my roof to be replaced after a storm and they sent an adjuster who was really quick about coming and was very fair about the amount. I got my check 3 days later.

I find Allstate to be mostly affordable and there for me if I have questions or concerns about my policy. I have not had to file any claims yet, so I am not sure how they do if there is accident or issue with my car. The pricing is a little bit confusing, as well as what I actually need and what is just for them to add a little extra money to the bill, but I have only ever had this company so I am not sure how it rates against other car insurance companies. They do try to add a lot to my policy and even after I have said no they continue to try (sending emails, letters, calls).

Lady pulled out in front of me, wrecked my beloved 1966 Chrysler Newport. The lady has Allstate insurance!! Took them over a month to get back to me, then they said I was responsible for 10% of repairs cause they claim I was speeding! WHAT!!! I never speed with that baby, especially in NJ. Finally got them to admit full responsibility. Then 2 weeks go by, no word. Must be cooking up another way to screw me. Then lo and behold, they say my antique car is only worth about $2500... Can't even find a running car for that. So I declined that considering I paid more than that for it.

No problems. Had them for over 30 years. Claims filed fast and they go after the other guy. Only problem is price but the customer service is outstanding and my agent sends me emails. Not that he really cares.

I have found Allstate to be cheaper than GEICO, Progressive, and State Farm while providing better coverage. After signing up online, a local agent contacted me to be sure that I understood each coverage and made sure I had the amount of coverage I needed. I have since moved my house insurance there as well.

Our family has been with Allstate for years, and to be honest I have never shopped around once in all the years we have been with them. In the couple of times we have had to file a claim they were beyond friendly, helpful and accommodating, and made the process easy and painless. From our agent to the claims representatives, we have always received exceptional customer service. Always.

Good price and was easy to deal with when I had a claim. Can obtain information online and have an office close to my residence. I also have my homeowner insurance with the same company.

My personal experience with the auto insurance company Allstate was and is one of the top best insurance companies I have seen in my time as being a driver and customer. I highly recommend Allstate to everyone I know and love because they offer the best coverage and aide than most insurance companies that are available. Some may find them high but as other companies it all depends on the individual and the vehicle and coverage they choose. They helped me greatly when I was in an accident and saved me a fair amount of money. I had no trouble getting my vehicle fixed. They assisted me with every aspect or issue I had with friendly workers and led me through with all available information. I give them 5 plus stars in a rating.

My insurance is from my parents policy and this company has been great so far. I have not had to file a claim yet but we have had the insurance for quite a few years and the agents are easy to work with.

No complaints! I switched to Allstate from Progressive and cut my bills in half. I went from paying $1100 over 6 months to ~$550. I'm still trying to find out how to get certain discounts.

Overall, good experience. Wish our actual agent provided better customer service though. Also wish there were more discounts available. Rates are good though when compared to other companies.

It is just like other insurance. I like it very much and need to see if I want to change it for the better of the company. I like it better than anything else. It is best for the meantime to me to see.

I had a bad experience years ago but all is forgiven. They cancel my policy because they claim I owed money. It was four days away from termination. It was not supposed to be cancel because I was paid up for the policy.

Allstate has been a good company to work with. If we ever had a problem or questions they were more than happy to help. Their rates are very competitive and they do have a local office I can visit. I don't have much experience with their online website but I do plan to check it out.

It's a good service. I can recommend it because it offer a good service and the company it contain good quality. Is very great have a service like it. I like this company. Well I can't say more. Finally it's a good company and I can recommend it. The people is great and very friendly.

In the last year out of 30 years as a customer of Allstate I filed 1 homeowner's claim and 1 auto claim and the crooks doubled my insurance. In the last 30 years I paid over $80,000 to these people. What set me over the edge was a claim that I put in when I hit a pothole, which damaged the bumper on my little Mercedes and also something jarred the command unit. The adjuster decided to not cover the radio unit even though they agreed to cover the bumper. He said it was unlikely that the command unit could have been damaged by hitting this pothole. It caused 2300 worth of damage to my bumper and my unit stopped working at that moment... The crooks denied my claim and increased my insurance 100%. I'm out shopping for insurance and an attorney to appeal the claim.

Very special to attract people's attention. Its reputation, service is very worthy of appreciation. It's not to be underestimated. Their ads I would share with friends if I could. It's appropriate and meets my needs. Has unique or different features.

The agents at Allstate work together, especially for different client needs and questions. I generally use email as it is the easiest and I get a response back within the day. They are very truthful on my insurance needs and don't try to sell me insurance that doesn't fit me.

It's there if I need it. Auto insurance companies take your money and raises your rates and does very little for you unless you have an accident. Usually they raise their rates so high that you just switch companies. So you don't benefit from them.

We have been with Allstate for over 15 years and have always had a great experience. Any time we had to fill out a claim our agent walked us through every step and followed up with us. The customer service line has the most helpful people and explain everything to you in detail. I would never think about switching.

I've always had great experience as a customer with Allstate since I was in college. When it came time to explore a company to partner with as an agent, I naturally looked at Allstate. It was a great decision. Their products are innovative offering accident forgiveness and deductible rewards for auto and claim forgiveness for homeowners insurance. The price is competitive. You get value for your dollar.

I have been a Allstate customer for 50 years and have never had a problem with them -- therefore I would tell other people about them. They keep me informed about any new changes that are going to be made.

Had the company for years. Good and reliable, and the cheque for safe driving is a nice incentive. They kept raising the price and besides that, I was completely satisfied with Allstate.

I just recently changed to Allstate in August. I like to get quotes on insurance products to make certain I am getting the best price for the coverage I have. I haven't had any real experience with Allstate since I just recently changed, but the service I received pertaining to the policy and what it covered has been excellent.

Great service, good price, great protection, easy to deal with, friendly, leader. Keeps me informed. Settles claims in a timely matter. Makes sure you are happy with repairs done on your car. They promote driving safety.

Very great. Never had any bad past experiences with my company and would recommend to any and everybody there very efficient and professional with great businesslike minds. Love their taste and many other tangibles they offer.

I have used Allstate insurance for 2 years, and my parents have used it as long as I can remember. They are usually very forgiving with late payments and do not charge late fees. Allstate also was very simple to deal with when my mother was in an accident. They also provide a safe driving bonus of $100 which is something I don't think other insurance providers do. Overall, I would recommend Allstate insurance as their pricing is very fair and they are very helpful and attentive when you have any type of issue.

I've never filed a claim so I can't say I've had this experience. They offer the coverage I need and at a fair rate. They allow for me to pay my invoice by direct withdrawal from my bank. Insurance cards are available online. So far so good.

I don't remember. It's a good insurance company. It's really helpful. I just like I recommend that you try it out. It's the best insurance I ever had. You guys will really like the insurance company. I know I did. The only thing is you need for took cuz if you don't and when you get into a accident it won't cover it. That's what happened with me.

Parts of Allstate are okay... The roadside assistance is good as is the agent who handles my account. They did raise my premium without notifying me, after a small parking lot bump that was unavoidable. They can be hard to do business with and are very picky about home insurance requirements. I would change companies if I could get a better deal elsewhere.

Good rates, fast claim process, and super helpful and polite agents. Been with them for 20+ years, and intend to stay another 20+. I would highly recommend to any driver in good standing.

I've had excellent personal service from my local Allstate agent and office. They are very helpful and provide the unbiased information I need to make my insurance decisions. I haven't had any claims for years but those in the past have been been settled timely and satisfactorily. Rates are competitive plus installment plans are available for local, online or automatic payment. The website is very helpful and provides policy access along other pertinent information for policy holders.