Allstate Car Insurance Reviews

The local agent in a large office in Vista, Ca was completely uninterested in providing any service. Sears advertised payback with one year safe driving. But I never saw a penny. I was EXTREMELY dissatisfied with the customer service, the false advertising and the whole experience. I know I had only insured one car, but I would not recommend Allstate at all. After a year I canceled and have been very happy with AARP Hartford since.

Car insurance companies are supposed to protect you--they are paid to protect you--but I found out the hard way that with Allstate if the accident isn't your fault and they are not going to be able to increase your rates when it's over and done with. They will do nothing. Actually more than nothing. I was with Allstate almost my full 6 months. 2 months before renewal I was rear-ended. I called and reported it. I took pictures, I have a car cam and even though I was rear-ended--which is normally always the person in the rear's fault--I still sent all of this to Allstate, my agent, who didn't even call me. The footage showed everything that happened. It was somewhat disturbing actually when it showed how hard he hit me, it was obvious he didn't even try to stop. He was either texting, looking down, or fiddling with something. He definitely wasn't watching the road in rush hour traffic because he didn't even apply his brakes.

My experience with them has always been fair. They have a good customer relationship and response time is good. Their price is way too much but I know you get what you pay for. Payment was fair for a totaled vehicle. Only thing I was unhappy about is I wanted to keep it as it had a lot of usable parts. Haven't yet purchased a cheaper policy because thus far I know I can depend on them. But I would change companies if I could be sure to get the same service at a better price though.

I've been with Allstate for almost 10 years and I feel they have been very fair with thru prices. Also, someone is always there when you need them. The only thing I don't like is that they only write for 6 months at a time. Maybe it's what all insurance companies are doing now.

I am a disabled veteran and was a loyal customer of Allstate. I and every member of my family has had Allstate insurance at some point for over 30 years. I have paid my insurance premiums when I didn't have money for food, just so that I wouldn't be in the situation that I am in today. I paid cash for my vehicle. I bought it new in 2010 right off the showroom floor so that I wouldn't have a car note and have to deal with these fraudulent financial institutions. My vehicle is a Custom 2011 Chevrolet Camaro RS. The music system in my vehicle alone is worth $3,000 and we won't even get into the engine modifications. By law I don't have to carry that much insurance but I purchased it anyway because I wanted to protect my investment.

I had decided to switch to Allstate from Geico as Allstate offered gap insurance. Boy what a mistake. I regret switching to them every single day. After switching to Allstate, I get a notification a month later from my local DMV that I have not been registered under Allstate and according to them have had no insurance for over a month. This was easily rectified by sending the copy of my ID card showing that I had coverage but it was still a bad start to an increasingly frustrating relationship.

There were no communication or contact response to situation to my previous experience with Allstate Auto Insurance. At initial contact they are very charming, but as time goes on and simple situations develop that may need just a call, they will not especially if they have already got you for a while.

My wife and myself were sideswiped by a senior citizens years almost 3 years ago here in Charlotte, N.C. My wife has been receiving treatment monthly for severe whiplash. Weeks after the accident they called wanting us to settle. I politely told them that I would let them know when she completed treatment, which is ongoing.

I been with Allstate since I was 17. Now, I have the gold plan due to having a business and my son on the policy. So, accident forgiveness does help.

I found this insurance company infuriating to work with. They make you submit your damage via photos on an application then give you an estimate and send you a check in the mail. when you actually go to a body shop to have someone look at it the estimate is way off (by over 100%). Both the shop and I contacted the company to let them know and they said they would look at it once a claim is submitted. I called Monday afternoon to ask for the rental car so I could get my car in the shop and they demanded I do it on a Monday morning because they want it started at the beginning of the week. I did just as they asked and scheduled if for the next Monday morning. I finally hear from the shop on Friday who said they had been contacting Allstate all week and no one had responded. I called them and I did not hear from them until the next Monday.

The guy that crashed into my truck also had ALLSTATE with 10 other accidents under his belt. Even though the accident was totally his fault and there was a state police report showing that ALLSTATE still tried to cheat me and use their proximate cause. They’re always nasty to you even when it's not your fault. Claims process is terrible and they keep raising their rates. When I finally dumped them and went to Geico I found out I was paying over $1200.00 too much for my insurance even though there are no tickets or accidents of my fault. Took too many years to figure out I was getting ripped off. I probably lost at least $6000. In overpayments. After a month long fight with them I finally got paid for my truck which was a total loss.

Allstate has a pleasant staff to work with. They once suggested a way to reduce my premium without prompting and have maintained follow-up with me regarding service. They were responsive, helpful and the claim settled quickly. I have recommended Allstate to others, including my children.

Allstate Auto Insurance has been helpful and supportive. They have very quick response and easy instructions. They follow up, annual reviews, email communications as well. However, they're not always flexible with requests. Also, increases in rates have become a rule and over the last several years gone up far more than anticipated. Checking around for possible replacement strictly on price issue.

When someone is involved in an auto accident they expect their insurance carrier to be compassionate, understanding and helpful. We purchase auto insurance to be protected, to be brought back to pre loss condition, to be made whole. My experience... no so much. I'm not certain why Allstate has claim handlers since they only use outside vendors for "numbers" unless it is the intimidation factor that the claim handler and his supervisor used with me? I wonder how these "professionals" would feel if their mother or grandmother was treated the way they treated me? Would they appreciate their old granny being belittled and pushed around, bullied, cheated? Or would they expect the claim handler to treat granny with the respect and kindness she earned through years of being loyal to them?

Allstate is the absolute worst company that I have ever worked with. Their insured was drunk coming home from a local bar she worked at and crashed into my legally parked cars. Both cars were purchased less than two months prior to the drunk woman crashing into them. One car was brand new and I hadn't even made my first payment on it. She put over $13,000 in damage on it. It probably should have been totaled out but they are paying for it to get fixed instead. The other was an older car with a lot of miles, but very reliable. I had it taken to a shop and had everything that needed to be fixed fixed on it. They ended up totaling that car out. The scamming company is claiming it is valued at $1600 which is about half of the actual value. I had an insurance adjuster I know value it out for me and he says it is valued at $3410. I am trying to get them to work with me but they absolutely refuse and they know they are lying.

On Feb 5th my truck was hit in the back by an Allstate client. Just to say you are not in good hands with them. This company is worthless. I talked with them about sending out an insurance adjuster to evaluate the mechanical damage that was caused to my truck and they said that they don't do that, that I have to have a mechanic send them a supplement mechanical damage paper. So I told that agent that they're worthless and that I'll call my insurance company Geico. They were there in a hour. Well Geico is now handling my claim. My truck is a total loss. The impact was so hard that it bent the frame and push the back axle four inches forward.

We thought being in a car accident and getting injured was the worst part of being in an auto accident but working with Allstate Auto Insurance has been the worst experience. The accident was their client's fault. Allstate's contacted us after the accident to inform us of all of the things they will not take care of or cover. In a nutshell they don't care about anything but how little they can get away with paying! They are absolutely awful and the worst insurance company we have ever had to deal with.

12/13/17 Our car was destroyed by an Allstate client's negligence. We were in heavy traffic and had to stop since the traffic in front of us had stopped, Allstate's client was traveling 50+ miles per hour and did not even try to stop, they never touched the brakes and plowed into our car. Seriously believe she was texting. Today, 2/6/18, Allstate finally admits our car is totaled and refuses to pay what it will cost to replace our 2016. So due to their client's negligence we are being forced to take a loss on our 2016 vehicle and will not be able to replace it with the same year, make and model vehicle. You would think we were upside down with the vehicle but we are not, Allstate will only pay what they determine the our vehicle is worth. Beware you are not in good hands with Allstate, they will be your worst nightmare!

Allstate Auto Insurance offer lowering deductibles for new members only for having no accident history, but do not offer us older members the same for years of no accidents. Last windshield repair company sent out by Allstate was to have been a well-known company, yet a subcontractor came out instead with a windshield that seemed to be of lesser quality as it was pitted with little marks after only a few months of driving on the roads while years of driving with original windshield had no such pittings.

An employee said I owed more than the website said was required. When I questioned my agent she turned the matter over to the same employee who refused to look into the matter. When I reported my objection to my agent she refused to get involved and didn't even respond to my email. I hope to find a new agent soon.

I'm 72 years old and I am disabled and can no longer drive due to Agent Orange exposure in Vietnam. My godson age 32 drives me when I need to go to Doctor. Allstate charges me as a driver because the car is in my name and charges my godson as another driver. My car that will only average 2 thousand miles a year but cost $1600. For one driver who has never had a ticket or accident.

I was an Allstate customer for over 12 years auto and home combined. I added two drivers 18 and 21. They went from $165 a month to $541 a month. Almost as much as house payment. I found Insurance way, way, way cheaper.

I've been driving since 1975. By 1981, I was in a very high risk pool. When I had settled down, my lady and I signed up with Allstate insurance. My experience is that once you have chosen an insurance company, stay with them through time. Time is the best way to demonstrate how well you're going to be insured and at what cost. I filed a claim for a windshield replacement and Allstate is very dependable. No one is perfect. Allstate is and will always be my choice.

I was involved in an accident with an Allstate client on 12/26/17. A police report was filed and the determination was made that Allstate was liable for the accident. For the first few weeks Allstate refused to accept Liability of the accident, even though a statement from both parties were given and a police report was provided to Allstate. On 1/15/18 I brought my vehicle in for repairs. My insurance company stated I can sent the estimates into my insurance company and they will go through Allstate. I'm thankful to have a good insurance company.

I have been with Allstate Insurance since 1986. I have always had good service from them. For the last 20 or so years, I have had 6 cars, a utility trailer, 2 motorcycles, and 2 homes insured with Allstate. Of course they always made sure we were aware of all the perks and discounts that we were receiving by having so many vehicles and our homeowners combined.

Allstate Insurance gave us many choices of auto insurance with diverse coverages, varied ways of premium payments, including auto drafts. They advise you of different bundles that can save money. They are easily contacted and answers given expeditiously. Friendly reminders, notices of change and surveys are distributed quickly. Their agents are professional and courteous at all times and are very accessible. The phone agents are extremely knowledgeable and helpful. We had hail damage to my pickup truck, and the insurance company had to set up a tent to review an incredible amount of vehicles that were damaged. The adjuster acted quickly and efficiently and my claim was processed as they advised me. They seem to bend over backwards to help you and I was completely satisfied with them! Great company!

Son had an auto accident and I felt Allstate did not stand behind him. The representative who handle my son’s claim did not seem to have my son’s back on his claim and I was very disappointed on the overall way that it was handled. Also, I don't like that our rates seem to go up every time our policy renews. I feel that we are paying for all the rate suckers out there.

While I have no experience with my agent, the other ones kept trying to get me to sign up by sending better rates, saying I'm paying too much just because of my age alone. My agent doesn't even return my calls. I wanted discount for good driving. Instead, he sends me a letter stating my rates might go up. How is this possible? Still waiting to get it look into it. If it goes up, I'll sign with another company.

I am unable to print my insurance cards, not their fault, but my printer's. One call and my cards are in the mail. A policy change request is handled immediately and the change is there for me to print out. Allstate has reasonable rates, and awesome customer service when you have a policy question.

I believe in an insurance company that is not owned by stockholders. Not answering to stockholders makes a big difference, ask Allstate... They told me to "sue them", when I had an accident, when I just wanted approx. 5,000.00 to cover my medical expenses and another 1200.00 in a couple weeks’ lost wages that were above and beyond my medical coverage. I will never forget that day. I was dumbfounded how I was told to "sue us", by this cocky Allstate rep, for an accident that was not my fault and other party admitted fault. So, yes, they played hardball, and I sued and won. I won 25,000.00, but came out with 7000.00, after my costs owed to medical roughly.

I been using Allstate for the past 32 years. They are a bit expensive but I won't change because I like them. They make it extremely easy to do and treat you with respect.

Allstate always takes care of our concerns. Premiums are high but we never have had a problem when turning in a claim. You get what you pay for. Our agent keeps us informed and have excellent customer service. Filing a claim was easy and no hassle.

A policyholder backed into my car in a parking lot on 12/12/2017. Big truck, small car... I had to help him get his truck off my car without ripping off the rear end of my car. We exchanged information and went our separate ways. I called Allstate immediately to file a claim. Followed their procedures, went through the debacle of taking pictures and speaking with representatives, expressed my wishes about getting my car fixed, and set about waiting for Allstate to respond...and waiting, and waiting, and waiting. To make a long story short, Allstate completely dropped the ball.

While sitting in my car on 6 Dec 17, I was hit by an Allstate insured motorist. Called police, the driver was apologetic and admitted she was at fault. Initially she was going to pay for damage, then forwarded to Allstate. They called and said, "We will have someone out in 10 days". No good, had it repaired at local body shop. Allstate has called once, sent one letter saying, "We are working on it". Trying to get them on the phone is a challenge and not worth the wait. I am disgusted with their follow-up and will not contact them again.

Allstate has me down for accident that never occurred in the vehicle that I have and they paid it and then turn around and charge me for vehicle that I did not have due to the car was totaled. It has be gone 2 years prior and then they want a balance on a vehicle that had gap insurance on it so best insurance companies in the gap insurance should have covered everything. Now the bank wants to sue me for $2400 which after I've given them $6000.00 for gap insurance.

I cancelled my insurance and asked them to not take money out of my account because I was changing accounts and wanted them to mail me the bill. Instead they immediately stole the money out of my account causing bank fees and insufficient funds. I ask them why did they take the money out of my account after I'd asked them 5 days earlier (that's their rules) not to. They could not give me an answer. Now my account is all messed up because of Allstate! I want my account reinstated.

The auto insurance claims adjuster is on perpetual vacation. I am out of pocket for my auto repairs. She refused to talk to my auto body shop owing to the false information that I have not ok'd their responsibility of 50% in the damage of my car from their client. I encourage anyone to request insurance commission oversight when dealing with this company.

I was in a store parking lot on Christmas Eve when a driver backed into me without looking. I was already in the lane getting ready to drive forward. Allstate says since I didn't remember having the car in drive that I was partially at fault for this truck running into me and the liability is 50/50. The police report stated the truck was at fault, the driver of the truck stated he was at fault. They didn't even call the driver to get a statement from him. It so happens his insurance is with Allstate as well. Imagine that.

I be to the point. I called Allstate roadside assistance in the middle of the night for my Ford Focus that stalled due to dead alternator. Hours later a tow truck driver came and loaded the car up on the bed. Winch gave out and car flew off almost killing 3 people, himself included. Found out later that he was drunk and the towing company had the worst customer reviews in the state. Brought the car to the shop and has been sitting there for more than a month. Shop was hounding me to call Allstate so they can get paid. Talked to about 15 different people just for them to call the shop and take care of everything. Allstate kept making mistakes and just don't know how to communicate. Finally after all was done, I had to pay $100 remaining from the repairs which isn't much but non of this was my fault and was Allstate for recommending the most shady, dangerous tow company in Seattle. Once my policy is up, no more Allstate.

Up until my husband's car got totaled (he was not at fault for the accident), we had no problem with Allstate. But if you ever have a claim with them, consumer beware. They deal with Valuation Software CCC One, an allegedly "independent valuation company" that has testified under oath that it deliberately lowballs the price of vehicles in order to save the insurance company (in this case, Allstate) money. And all our adjuster really did was kept saying, "Well, I'm not technically breaking the law, so what are you going to do about it?" in reference to her many ways of exploiting legal loopholes in order for us to get the lowest possible payout on what his Jeep is worth. And that is what Allstate does to its customers.

We purchased an extended service contract for our vehicle, which we paid A lot of money for. We have had our car for only 2 months and needed a tow. This happened on a morning. It was only 2 degrees. We had to wait almost 4 hours for a tow truck. Now my car wouldnt turn on, so needless to say freezing for almost 4 hours. It took them hours to get it to the dealership right before the New Year's weekend so it wasnt looked at till 3 days later. Then after being without a car for 3 days already only approved 1 day on the rental car. I would NEVER recommend this company to anyone. I am 45 and have dealt with numerous other insurance companies and NEVER dealt with this kind of treatment.

My car was totalled May 2017 by a driver who ran a stop sign. (Intersection with a one way stop sign) He took off on foot after his car flipped... Been with Allstate over 30 years. They have not paid for my car yet. They have the police report but the claim adjuster keeps telling me he has to "check into it". I offered photos and video of the cars and intersection, the agent didn't want them. My car was 11 yrs old with 207,000 miles. It's not like we're talking big bucks... He already gave me the amount I'll get back. I've been waiting almost 8 months. Nobody will help me. This is so unfair. I really need my payment.

I had Allstate insurance for over 2 years. All of a sudden I got a letter saying that my insurance was terminated and I never had an accident before. Customer service is very hard to get and they gave me no explanation whatsoever and because of that I have to switch insurance and I had to pay a lot of money with other insurance because of this that experience. I would never recommend anybody in their right mind to go to with Allstate for any insurance purpose especially in auto insurance. I understand they do not care about every individual customer since they are billion-dollar Corporation. However I hope that they goes bankrupt.

My father recently had an accident that with an Allstate driver. My Dad felt he was not at fault and so did the other driver. Both drivers were cited and given tickets at the accident. My insurance company told me that I should file a claim with the other Driver’s insurance company and that’s how I ended up dealing with Joseph **. From the very beginning his attitude and demeanor was very one sided, every question he asked was an assumption that we were in the wrong. We answered all his questions and he said he would follow up with us within the next day after he reviewed pictures and got statements from both drivers. Several days went by no phone call. I assume that this was due to the holidays coming up.

BEWARE! of Allstate Auto Insurance, this is how they operate. Been with Allstate over 20 years. Perfect driving record, no tickets, no accidents. I'm 69 years old. Last April 2017 my wife was backing out of the garage and hit the rear door which was left open. Needless to say the door was damaged and sprung on a 2014 Toyota Camry. Called Allstate. Proceeded to get car fixed at local repair shop. The car had comprehensive insurance with a 500-dollar deductible which I paid. Today De. 26, 2017 I get a notice from Allstate telling me my insurance rates have increased significantly. After calling the office I asked why the insurance went up, "'was it due to the claim backing out of garage?” In a roundabout way, beating around the bush the man finally said, “Well yes partially.” He told us it may go down in 3 years.

Sorry for the long rant in advance. I was sideswiped by an Allstate insured member a few days before Thanksgiving. I called the same day to get the claim process started so that I could have my rental before Thanksgiving. Let's just say I had to cancel my Thanksgiving plans and stay at home to cook. They were VERY rude each time I called. Finally about 2 weeks later I was able to get my car repaired, done everything on my end as far as faxing my bills photos everything that was asked of me. I am still waiting on an email to be sent to me so that they can receive my medical records and pay my medical bills. I find myself calling my "adjuster" just about every day to follow up about my claim and I STILL haven't received the email with the information that I need to fill out from him. This is a long drawn out process that has been going on forever now... You are NOT in good hands with Allstate! They are slow and rude!!!

My first agent said not to get full coverage on a used car. Then I got hit. She used the information against me and refused to help. Then my new agent said the same thing, although I wanted full coverage. I got hit by another car, and of course he used that as a loophole not to help. Now Allstate says I still owe them money when I cancelled. There should only be 1 week they should be paid. Due to listening to 2 very bad agents, I am stuck trying to get my car fixed.

This may be lengthy, so I apologize in advance. I've had Drivewise for a few months now and I've come to question its accuracy. I'm in a unique position as I've been designing GPS tracking systems since 1994 so I have the ability to measure things that most people can't when I suspect such systems are inaccurate. My attention was drawn to what Drivewise calls "hard braking" and "extreme braking" events. The app showed these events when I didn't believe they had occurred. First I looked into how they develop this data. It is a delta speed/time calculation which made me immediately suspect. So, I installed devices in my car that contain accelerometers that measure G forces from accelerating, stopping and cornering. I went on a drive with this equipment recording my every movement and reporting G forces.

I have never had to file a claim in the 17 years of driving, of course it is very stressful when an accident happens. Over the weekend, during snow I wrecked my van into a stump that was on the edge of the road, the agent was very prompt, he looked at my van after 3 days and approved the repair. He followed up with a phone call and was very professional, and kind. He made a stressful situation go smoothly. I would highly recommend Allstate Insurance to my family and friends.

I was backed in to by an Allstate insured driver. The driver offered to fix my car without using the insurance company. I went and got an estimate for the repair and the rental. The cost was $2600. When I told the driver this she said that the insurance company would be contacted. Upon contacting Allstate they tell me to put the Photo Claim app on my phone to take photos of my car. I'm then given to an adjuster in Oklahoma to handle the claim. I take the photos of my car and tell the adjuster they have been uploaded. A few days later the photo claims people do an estimate that $600. The original one was $1900 for the repair, I call my adjuster and tell him that the photo claims people are trying to fix things that are not broken on my car. My adjuster sends the claim to a local adjuster to look at my car.

After being broadsided by an Allstate insured and reporting the claim it would take a week to hear from Allstate. They say they were trying to contact us but we're using an old number. Why they didn't call my cell number (which they had) is anyone guess. How they obtained the old number is also anyone's guess. Then I had to collect the accident report for them before they would accept responsibility. So I was a week without a rental. Allstate told me that the police would release the accident report to me faster than they would send it to the insurance company. However as of one week after the accident Allstate had not even requested the accident report. Once Allstate determined that my car was a write off they only gave me a few days before I had to turn the rental back in.

I had a small accident last month with another car backed up on my car from a roadside parking lot while I was driving with full right of way causing a fender bender. The agent worked impressively hard trying everything to save Allstate cost: Took a keyword "slowly backup" from the statement as evidence that I should have enough time and responsibility to avoid the accident; Called the body shop asking for cheap repair instead of asking for professional repair. Pushed 20% responsibility my way only based on the other party's statement regardless the facts I provided to prove it is 100% fault on the other party. I have learned two lessons from experience with Allstate: Stay away from Allstate as their primary motivation is to save cost for Allstate; Stay away from the cars insured by Allstate, because you will always have to have responsibility regardless what kind of accident it is.

My car was totaled by someone with Allstate insurance. I knew it would be a hassle, but I didn't expect a "reputable" company like Allstate to penny pinch the way they did. My frustration is that Allstate left me in a position of having to pay nearly $2000 out of my own pocket in order to replace my car that was totaled. I did not ask them to reimburse lost time at work and I didn't ask to be reimbursed for the pain I had in my knee for more than a week. I simply asked them to put me in an equivalent vehicle without it costing me money and they wouldn't do it.

We get periodic emails from agent asking if everything ok or if we need any assistance. We get periodic checks back from Allstate for being a safe driver. Our deductible is also reduced after a period with no accidents. They were friendly, fast and claim settled fairly. I really feel Allstate is a top-notch insurance company with fair policies and they reward their good customers.

They denied my claim after almost a year of going back and forth. I was robbed and everything was stolen. I have been paying on time and faithfully. But, they did not cover anything. I will never use them again and I will never let anyone I know use them.

Allstate is the insurer for GM. When my GM car wouldn't start, I called their roadside assist for a tow. The tow truck did $5,800 of damage to my carport and driveway. I furnished a repair estimate to Allstate, along with the photos they requested. They denied my claim and offered $500. When I asked why, they flatly refused to answer and told me to take the $500 or nothing. When I told them I would complain to GM, I got an email that said, "Done and paid." After a week, I asked about the check and was told the email was a mistake and they're considering the claim. It's been a month now and when I checked back, they said, they're still working on it.

Allstate is like everything else. It has good and bad points. Allstate good stand to lower its prices instead of raising its prices. Well in I file my claim it was easy and they handled it quickly but now I know people who have filed a claim and they are having to wait on an insurance adjuster because they are on a few and they are in territories now and you have to wait on one.

Been an Allstate Customer for over 5 years. Never had a claim with them. Gave my daughter one of my cars to use, allowed her to register it (something I have done before with other cars, no issue). My daughter could not afford the insurance for the luxury vehicle so she returned it to me. I added it back to my policy and the next month my car was stolen. I filed a report. They took 6 months and an intense investigation to deny my claim. This insurance only works for people who may never put in a claim... Does anything to avoid paying claims.

Allstate Auto Insurance is expensive and not consumer friendly. My agent has not personally contacted me in years to apprise me of anything pertaining to auto insurance. I only get the renewal requests from the Company directly.

We have absolutely no complaint re our Allstate agency. Have looked at other companies and Allstate bundled prices comparable. We've had few claims and excellent service at all times; no hassle at all on claims. Called office for my claim, they had us take it to a body shop selected from a list. No inspection needed, we were not at fault. Our agent incredibly helpful, questions answered promptly, courteously and cheerfully.

Filing a claim was easy and the service is Great. They kept me informed and updated. I don't know who my agent is and my agent has been change many times. Allstate is a good company but their prices are too high. NO special discount if you are accident free or a outstanding customer. NO discounts for Seniors. I can get a better price elsewhere. If you talk to them about their prices they won't even listen to you. They don't care!

When we got the insurance our agent made it very easy. We asked questions and she made our policy everything we wanted. Our agent was great.

I really wanted to like this company. I have been a customer for ten years. Someone tried to break into my car and destroyed the steering column. The claims process has been ABSURD and OBSCENE. One week and many desperate phone calls, and there is no indication of when anyone will come to inspect the damage. I just have to wait and wait with no car and no good explanation. Five emails to complain have been ignored. I just can’t believe such a level of wild incompetence and INDIFFERENCE to my situation. I will certainly no longer be an Allstate customer. Do yourself a favor and go ANYWHERE else for your car insurance.

I was excited when I first switched to Allstate, liked my agent, got some discounts, even tried the Drivewise to lower my rates. I have never had a moving violation or a ticket, yet my rates keep increasing. They went down for one 6 month period when I first signed up for Drivewise. Then it went right back up plus more than I was initially paying. The agency I dealt with closed and did not inform me that my agent would not be MY agent any longer. I received a notice in the mail after she left that someone else was taking over policies. Someone I've never met or had a phone call or email from. Not very personal. I'm definitely shopping around currently.

In June 2017 I was in an accident. A guy insured with Farmers rear ended me while I was stopped at a light leaving the dealership. I Had just purchased a vehicle to replace my existing vehicle WITHIN 2 WEEKS. I called Allstate. They told me (as I already knew) I was covered, and that when replacing a car I had 30 days to change the vehicles. Farmers paid for my damages to my car. Driver admitted he was at fault. I had unresolved medical conditions due to a doctor saying it would take a year to 16 months for injury to heal. At 16 months I still wasn't better and in fact created a stress fracture. At which time once again doctor said xray didn't show. Had MRI and it showed the break at which time the doctor said it was there the whole time, the xray 18 months later, identical to first one... Confirmed he missed the break.

Agent is always available, quick with answers, quick in returning calls and was extremely helpful with any questions we had. Allstate may be cost a little more than the newer companies we see online or on tv. They offer so many discounts and if you're lucky like we are our local agent is great. Actually everyone in the office is.

Beware!! They’ll quote you cheap rates until you switch, then you’ll get bills from them for additional fees! From day one with this company, nothing has been as it seemed. After a big rise in our auto insurance rate, I called 3 days before my policy expired to let them know I wanted to cancel my policy and although she tried to bring my rate down, she could not.

On September 3rd our car was in a car accident, Allstate wanted us to use their own body shop (certified collision). They brainwashed us (our mistake) to use their body shop because they said it was going to have lifetime warranty and be faster, so after they gave us an estimate and promised our car would be ready in 4 weeks... 4 weeks later they told us that it wasn’t ready yet. By that time our car rental period was over so we had to find another car to drive while my car was getting fixed. Then after another week they kept saying it wasn’t ready. Then we spoke to the shop manager of the body shop and he said the guy that was working on the car “drop the ball” on our vehicle and they needed to have someone else start to work on it and finish it, and the shop manager stated he needed another 4 weeks to finish the project because it was just too big!

Been with Allstate Auto Insurance for many, many years - always good service. Checked other companies many times but no better value-of course there is always slight differences in coverage between companies.

I'm driving straight on local street. There is no intersection or stop sign or traffic light. Their policyholder driver making left turn on opposite way and hit me from side and their decision is my fault. Improper Lookout. Holy **. How the hell is my fault? I have right-of-way. Why do I care about left turn vehicle and if my fault I should hit their driver side not my side being hit. Anyways Allstate sucks. Good I have my law office attorney.

I moved to PA 1 year ago and thought it better to have a local agent. There was absolutely nothing negative about my Maryland agent. This woman was never available. Her name is Kelly **. After a year I had question about my car insurance going up $200 and this woman had the nerve to say, "well, look at what you're paying for gas". I thought, I'm not talking about what I pay for gas, I'm talking about what I pay for car insurance. I was so angry and frustrated, I actually hung up. This woman is no help, no help at all. She tried to make other excuses. My husband and I had no accidents. What a terrible agent. My agent in Maryland, Penny **, was always available and patiently tried to help me to understand. I have gone back to the Maryland agent, where customer service, is valued.

After 3 years of dealing with Allstate and their attorney John ** I found out in court they have people lie under oath for them, their name can’t be mentioned or it results in a mistrial, they are the absolute worst insurance company. They only want your money, people lie for them so it looks like they are the good hands people. This lady hit me from behind, her airbag went off and she received a citation at the scene, but because the jury thought she was poor and she looked homeless, I was only awarded $600 on a $26k claim which the policy max was $50k but you're not allowed to say the word insurance.

I was involved in an accident on 10/5/17 with a driver insured by Allstate. I had to engage the Allstate representative in all instances of my claim process. This shows poor customer service and accountability. I first engaged Allstate on 10/9/17. 4 days after my accident. My own insurance helped get things going. Total loss was not initially discussed until 10/17/17, whereupon a compensation amount was verbally provided. I was supposed to receive the valuation via email. It was not sent. I had to engage them several times to review. Finally on 10/31 I was able to talk with a manager. It was explained to me that I should have received the compensation amount on 10/17 via email for me to review after declining the valuation given over the phone. I would expect no one to agree to some monetary figure without researching the assessment and comparables.

A lady who was insured under Allstate had wrecked into my brand new car before I even had the chance to put on my license plates. Allstate was so delayed, that I had to go through my insurance for a rental car. When Allstate finally decided to begin covering for my rental car, the employees had horrible communication skills and horrible customer service skills. They would hang up on me, rarely answer my calls, and just gave me a horrible experience overall. Not only that, but they initially said my car was repairable (when I could have told you it was not), then they changed their mind saying it was a total loss. Then they switched it again and said that it was repairable, until they finally agreed that it was totaled.

One of their clients hit me in the front when I was stopped at a stop sign, so they put me in a rental but refuse to pay for the insurance to Enterprise. Wanted me to take out comprehensive insurance with my company which I shouldn't have to, but my insurance wouldn't do it anyways because they only go back to a 2004 and mine is a 2002. So I guess I have to walk... Only 61 years old.

I bought an auto insurance from Allstate & paid it in full to take advantage of the discount, hence to pay a lower premium. Four months later, Allstate demanded for further premium for uninsured motorist which was never mentioned when I bought the policy. Yet, they claimed to have continued with the coverage without my knowledge hence the reason why they demanded more money from me. I explained to the agent that when I agreed to buy the policy I was told that was the final amount I have to pay & no hidden extras. I demanded to replay my conversation Martinez Dynasty on their recorder to get some justification.

My car was hit while parked near residence in a quiet neighborhood in a middle of bright day. Drunk driver who hit my vehicle was identified by multiple witnesses (I wasn’t one of them) left scene of the accident. He was quickly apprehended by city police and damages on his car confirmed his involvement. Allstate was his insurance. First 3 days they refused to file the claim for me and after they finally filed it they took over a week to investigate meanwhile not accepting liability thus I had no rental vehicle.

John ** Allstate Agent, Ogden, Utah - For the third time in a year, this arrogant agent tried to put his shortcomings on me! He was supposed to take payments automatically from my cc but failed to set it up properly. When I started to get notices in the mail and called, Mr. ** said "Don't worry, I take care of it when you came in. Don't you remember?" Well, he didn't and now I get charged the whole six month amount. I'm done arguing with this arrogant jerk! Time to go shopping for insurance.

Allstate is the worst. Their communication is atrocious and it has screwed me. My local rep did not ask for all of the required information but somehow still managed to activate a policy with me. He never followed up on a missing document that I was never asked for so they dropped the policy without notifying me. Since there was no communication I didn't even know that I was uninsured until it dawned on me that my 6 month of coverage was over soon and I would have to pay another installment. Only then did I find out about the cancellation by calling them, which also means I now have a gap in my coverage.

Claims inv. Belinda ** whose boss is Gail **. Are a disgrace to insurance industry. 8 trees fallen during Hurricane Irma. Elderly veteran's home, who doesn't even know what all happened (beginnings of Alzheimer's and deaf). We had FEMA out here, were promised an appraiser. Almost a month later... Not a soul has come out. Anyone but Allstate. BUYER BEWARE

My car had been hit at the rear by a man who has Allstate Insurance. That man had hit and then run. At that moment, I was talking to the police on the phone so I couldn't take the pictures of him and his car. Luckily, the other people who had involved in the accident had taken all pictures of the accident (included his car) and showed them to the police. Then, I had police report with his name, address and Insurance company's information. So, I tried to contact them to claim the accident. They denied my case because their client said he didn't involve in any accident. Until my attorney spoke with them, they had sent me the estimate for the damage of my car.

Been with these folks for about 3 yrs. with everything bundled (i.e. Home and auto). I had 3 cars covered and was paying about 365.00 a month. Which was high. However I had a few dings on my record from about 4 yrs. ago so I accepted that. In June I sold my Charger which was the costliest and my rate went down a bit, however I bought a CTS a couple months later and my rates skyrocketed to 573.00 a month. I talked to my agent about this and nothing they could do. My premium wasn't due until September 25. I went on and paid it right then (out of frustration) which was the 21st of September. Then the agent told me to shop around and I did.

I would like to understand how after three entire months that you would still side with your insured story even though it is well documented that she has continued to change her statements regarding the accident. I have not wavered from my account from day one speaking with the police officers immediately after the accident. That is where you find the most honest accounts before time changes and fades memory. That is why a police report is THE MOST ACCURATE statement and not when it's modified months after to help the one at fault by the one at fault!

Whatever happened to "You're in Good Hands." What a joke? I was in a car accident July 22, 2017. I was hit from behind by a driver with No insurance. I decided to go through my insurance which is AllState. I had a lot of damage to the rear and front of my car because when I was hit my car also hit the car in front of me. Allstate is only going to cover the rear damage but not the front damage since the guy I hit left the scene. Plus, I'm getting used part replace on my car which cause the value of my car to decrease. This has been my first accident and let me just say it has cause me a lot of stress. I think this will be the last of Allstate for me.

I have been with Geico since moved to the U.S. and this year, I decided to shop around just to make sure that I was paying a fair price. Biggest surprise was to receive a denial letter from Allstate where they used my credit score as a decision factor. Yes, I have high utilization but 0 negatives. All my accounts are current and I never missed a payment.

On 9/1/2017 I paid my premium for coverage in the amount of $233.50. I later receive a letter stating if I do not pay $1051 by the 1st of October my insurance will cancel. After finding out there was a person who is staying in the home. I was told that was why it was that amount. So I signed a forum stating this person was not a driver of my vehicles covered. Then they state that my bill was now $491.03. So I paid $400 on 9/29/2017. The agent told me that was fine just pay the remaining before next month's policy is due. Instead of being of good faith they cancelled my insurance. What can I do to get a refund or my policy reinstated?

One month was long enough to know agent Gene Lafaro (Springfield, MO) was the worst insurance man I have ever dealt with. He was pushy, rude, and honestly, the worst insurance agent I've ever encounter. He recommended a construction company to put a new roof on claiming he received no kickback. I told him I was under contract with a company and he said, "Well if they don't hurry your insurance will be canceled." I canceled after the solicitation, which was about a month.

We switched to Allstate about four years ago because their premiums were lower at that time, but they have since skyrocketed to about twice what another insurer has quoted us. I can only imagine it's because of lawsuits filed against them which they have lost ($600,000 judgment against them in CA for false advertising, for one). We have always paid our premiums in advance and in full with "EasyPay," but because I didn't want this to kick in again since we were terminating our insurance with Allstate at the end of the term, I unenrolled in it with about a month left on the current policy.

Sorriest, cheapest, backstabbing insurance company known to man. Allstate is a true nightmare non-paying ripoff insurance company... Truly sad to have to deal with these folks... They have not completed the final payment I sent in over 6 weeks ago, they keep passing me to Claim Agent after Claim Agent after Claim Agent and will not pay me for my roof... Truly sad...

I had Allstate for sometime, Rick was the agent and every time I called he was rude, disrespectful and ALWAYS gave me an ATTITUDE!!! After dealing with this unprofessional, no customer service, rude person for over 2 years, I had enough. I canceled insurance for one of my cars because it did not work any longer and approx. a month later I called to get an estimate for a new car I just purchased, once he give me the price I told him I was not interested and as a matter fact I am canceling my policy. He had the nerve to bill me for a car I never insured with him. I refused to pay. I called the CORPORATE office, they said I owe the $$$. Long story short, they sent me to collection for money I DON'T owe. RUN AWAY!!! ALLSTATE IS A RIP OFF, STAY AWAY FROM THEM OR YOU'LL REGRET IT!!! He should be PUT IN JAIL for being a con artist stealing $$$ that does NOT belong to him!!!

Due to my own stupidity I caused an accident resulting in the total loss of my vehicle. The agents that handled my case were courteous and professional. Allstate covered some 90 percent of the cost for a rental car for a month. I received a check for the value of my wreck within two weeks of the accident, (in fact, I made a mistake and didn't sign over the title correctly and Allstate did a great job of correcting that for me). I never had the problems getting hold of an agent when I had a question or comment, I was impressed with the options that I was offered. I can't speak for the experience of others on this site, but I must say, Allstate did right by me.

I have been with Allstate for about 25 years, Homeowners and Auto. My car was recently stolen from in front of my home. I never seen a company so cheap and unresponsive, they would not cover any contents in my car and the estimate they gave for the value of my car was a joke. The car was a convertible, I recently had the top done over for about 1900, new brakes and tires about another 1,000. and they gave me 3400 for the car. Thank a lot Allstate.

I had a lady run into me sideways in a parking lot in front of a Chase bank. The lady acknowledges that she did not look in broad daylight. She then lied to her insurance company. I contacted Allstate to obtain the surveillance video. Nathan the person assigned did nothing for 3 weeks and now no video. I have to pay half of the deductible because of ALLSTATE does not represent its policyholders! I Got ripped off so don't let it happen to you! They are AWFUL!

My family has been a loyal customer to Allstate for years (maybe 20+) with our family auto policy, homeowner policy, and landlord policy and I have a spotless driving record. In 2015, I was a victim of hit and run, thus I had to use my auto insurance to cover the damage. My original intent was to hire a lawyer to save me some headaches dealing with aggressive adjusters but Allstate convince me that “we will take a good care of you” and “lawyers will only blow things out of proportion”. They ensured me that I can take as long as I needed with my treatments and after it’s all done, they will take care of all the damages.

An insured individual of Allstate hit my car over a week ago. I immediately contacted Allstate regarding the accident. After taking my statement, they determined fault with their insured. I was instructed to use an app to upload pictures. The adjuster prepared an estimate for less than $350. Which is joke considering the type of vehicle that I drive. I was told I would receive a rental comparable to my vehicle. That was not the case at all. I received a rental that doesn't even have a phone charging option in the car. My phone calls have not been returned from Torrey **, who is suppose to be the claims adjuster. This hasn't been a very pleasant experience at all. I would not recommend anyone to seek coverage from Allstate.

My son was hit by a driver whose insurance company finally assumed 100% liability almost 3 months after the accident. Unfortunately, Allstate is my son's insurance carrier and they refuse to pay the 3,500 worth of emergency room bills stating that my son "waived his PIP coverage". I really doubt that he signed the waiver and I have yet to see any document from Allstate showing that he did. I think their business practices are unethical and deceitful. They won't even pay out when they're guaranteed to get the money back via subrogation when the claim is settled. I guess being a "good neighbor" means telling everyone to ** off when they try to file a valid claim. They are one evil organization, IMHO.

Allstate is the worst company for customer loyalty. I have had Allstate for over 20 years. I have never had a moving violation or accident claim. I had a small mishap. Someone had parked in front of my driveway late at night. I did not see them when I pulled out of my garage, but then they were there and I literally rolled into them. Allstate said it was my fault and raised my premium by two thousand dollars a year! Really TWO THOUSAND! The repairs to both cars were less than that! Got five other insurance quotes that lowered my premium by $1700.00 a year even with the mishap. Customer loyalty is not in their vocabulary. I also have my homeowners insurance with them. I guess paying my premiums on time for both policies over twenty years doesn't mean anything to them. Don't ever go with Allstate. They don't have your back!

If you don't turn in an odometer reading in a timely manner to a specific processing address (and NO your local agent can't take it) then you are charged with an exaggerated yearly mileage use to increase your rates. The only way to fix it is to send a verified odometer reading from a repair shop that shows a lower reading. I was trying to get my last reading from my local office for a nonoperational vehicle (over a year down with no battery = no reading available) and the computers had been down. I wasn't able to get back before the deadline on the paper. Now I'm screwed for an extra $30/month until I get better insurance. That nonoperational vehicle went from 1500 a year mileage use to 17000 a year mileage use. At the bottom it says if inaccurate contact your rep. I did and he can't do a darned thing about it.

Allstate has a policy to deny car insurance claims because it saves us money. When a client causes an accident, it is the policy of Allstate to say the other person was liable despite the police report. No company has to follow the officer's statement of who was at fault. When Allstate states you are at fault and you're honestly not: report them. Writing on a blog won't help. Report them to ALDOI if you are in Alabama. And the insurance agency in your particular state. They strip you of all dignity when you work for them because they give you no option to be honest with people who may have lost everything in an accident that is not their fault.

Allstate responded quickly when I called with a claim. Actually, they responded so many times I called back asap to get them to stop reaching out to me. They helped me update my information and transferred me to a person who could get me a better agent as well. I was happy with that. Adjuster: The Chelmsford MA adjuster was a bit of a jerk. He treated me like a dumb woman and having a background in insurance and a brother who's a mechanic, it was insulting. HE suggested a different auto body shop than the one I have used in the past- this was unusual as Allstate doesn't promote shops, but I took his offer to heart (a MISTAKE). The adjuster, when he stopped talking & got down to it, was quick & I got out of there.

I've had Allstate Auto and Homeowners Insurance for 5 years. I have made NO claims, NEVER had an accident, no tickets and am in the same vehicle. My rate has gone up $313.00 a year for being a perfect customer. Wow!!! What a horrible company!!!

Have homeowners insurance with Allstate for a very long time. Purchased auto insurance less than 2 months ago and now have been terminated. Our agent told us to disregard a termination letter due to them not receiving a certain paper. He said these letters were customary and to ignore it. We decided to fax and mail what the letter said to do.

The last time I filed an auto insurance claim was 1986 (excluding a cracked windshield in 1999), and no tickets or accidents in 30 years. On July 28, 2017, my fairly new Honda CRV with fewer than 7,800 miles ran across road debris. Not an accident, but the tire immediately lost pressure. I pulled into a convenience store parking lot. With six 70-millimeter screws holding my spine together, I was unable to change the tire. I phoned Allstate Roadside Assistance. A wasted two hours! When Alexa put the third call on hold for 23 minutes, I disconnected and phoned the repair shop where a certified mechanic changes oil and rotates tires.

My wife was rear ended while traveling to work in March 2017 by an Allstate client. At first all seemed well; then day 2 we were told to return rental vehicle immediately, don't get medical attention because we wont pay, and then that no tow bills would be paid either. They never sent an adjuster to see vehicle but argued with me that car was drivable. I asked them to come show me how because I can't get it to move. Absolutely no action. After hiring an attorney they have offered about half our actual loss so we're headed to court. Our attorney has already won a case against said defendant before and feels sure our case is only a matter of going through the miserable, wasteful process. I've been running a successful business for over 35 years and I've dealt with many insurance companies, governmental agencies, law enforcement, etc. but I've never seen such a show of arrogance. They shouldn't be allowed to do this to people!

I believe all insurance companies have turned into thieves ever since it has become mandatory to have insurance. Insurance companies have become the million dollar jobs because they take your money and don't have to do anything. However, Allstate is at the top of my list due to their unfair practices of denying to pay claims even when they have a police report that states who is at fault.

I have been with Allstate for a little over a year and I have been with a lot of insurance companies including MAIF and by far Allstate is the worst! In the short period of time I have been with them. They have cost me money and caused me stress. I was involved in an accident that was not my fault but because I had PIP included in my coverage I filed a claim just so I could get my medical bills paid. They could not even do that without causing me to owe medical bills that were submitted to them that they failed to pay. Then I switched banks and since I have automatic payments set up I called them to set up the payments out of my new bank and also updated the info online. On the day the payment was due I called them and made a payment through a representative to alleviate any confusion.

I am so glad I have Allstate Auto Insurance. It really made me feel like I matter as a customer. Customer service was so nice and they had great answers for the questions that I asked. They explained everything in a fashion that I understood so there was no confusion. They was very helpful and answered the million questions that I had plus they kept in contact with me until my claim was closed.

Allstate has penalized me for someone else hitting me. I am a safe driver and have never hit anyone but Allstate is charging me a surcharge because unfortunately someone hit me twice in a small amount of time. I think is highly inconsiderate of the customer.

The overall policy coverage is acceptable but I don't like the fact that premium consistently keeps going up at least once a year with no extra coverage or benefits added. Also, Allstate needs live operators for assistance 24/7.

When my wife had an accident on a dark secluded road late at night Allstate's "roadside assistance" was a joke!! Whats the point of having emergency help when the APP doesn't work. They make you go through a gauntlet of hoops on the phone with no constructive solution to the emergency. I will be purchasing AAA roadside assistance... I have had it in the past and Never had problems like this...

From the very first day of trying to contact him. He would not answer my calls or my emails. I would call the 1-800-ALLSTATE. Get ahold of someone who would transfer me to his voice mail. My car was totaled by their client. They would only allow me to have a rental for 3 days a week after the wreck. The first week I spent my days trying to get ahold of someone to give me a claim # so the rental place could bill them. I missed 850.00 worth of work which he says they will not cover at all. Because I could not get ahold of him. Then he tells me it's my responsibility to get to and from work and to cover the rental car when the accident was not my fault. I was in a head-on collision with their client. He pulled in my Lane.

If you ever get hit by an Allstate customer be prepared to be put through the ringer. My car was hit and repaired by them, but my depreciation of claim was denied! When your car has been hit it's your right to be compensated because your car's value has just gone down.

February 2017, I had a horrible car accident with my children, a lady t boned me as I was coming across the road, looked both ways did not see her she was going pretty fast, it made my car flip over and roll. Anyways my husband called the insurance company and talked with our agent they said that everything would be covered. When the accident was apparently ruled my fault, they tried saying "oh your insurance was lapsed..." And we paid the payment.

My car was rear ended by someone who has Allstate. And you would expect since both of our insurance providers is Allstate the process would be easy. My car ended up being towed due to repair being more expensive than the car is worth even though it was a 3-year-old car. They under appraised and deducted the cost of keeping the car at the repair shop for appraisal and tear down. Allstate only allowed me to keep the car rental for 3 days. So I had no car and still haven't received settlement amount. Allstate "Total Loss Service Adjuster" service is awful. Their response time is awful. I was dealing with Kendra ** who left messages twice in two weeks and has not called back. Once I get my settlement I'm leaving AllState for good. AllState motto should be "AllState you will not be in good hands".

I tried to stay with Allstate (auto), however after they kept raising my rates even when I asked them several times why I can't lower it. They kept saying there was nothing they could do. So when I finally found another company less expensive, I had paid a month by automatic deduction from my bank account. I was only 7 days in for the month, I asked for a refund for amount unused which was practically the whole month. They refunded me 1/5 of the payment which I am totally upset over. After 2 emails requesting they check this and fix it, they will not. They think they are justified with their decision. However I'm going to file a complaint against them. They are overpriced and not a nice company to deal with. The rep I had to deal with was just not a nice person. Never again, Allstate stinks.

I had to file a claim for vehicle damage a few months ago while on an out of state trip. I was assured by a pleasant sounding representative that everything would be fine and taken care of, and that Allstate was there to assist me in any way possible. I was equally assured that using an Allstate approved body shop would make the process run much more smoothly. That Allstate approved body shop reported back to Allstate and myself that even though it was convenient that the body damage and mechanical damage happened at the same time, they were unrelated issues. Allstate therefore only covered the body damage and left the mechanical damage unresolved, even after I had paid my deductible. In addition to my deductible, I had to pay out of pocket for a week's worth of a rental car as well as an overnight hotel stay while trying to baby my still defective car 11 hours to my home after it was released from the body shop.

Allstate has been an absolute nightmare to work with. I was rear ended by one of their drivers in April and am STILL fighting with Allstate to have this resolved. The body shop that I took my car to provided Allstate with an estimate for the required repairs that needed to get my car back to the pre accident condition. Prior to the accident, my car was in great condition and well cared for. Allstate's adjuster, Jessica **, agreed with the repairs, but said they needed to run the value of my vehicle to decide whether to total my car or pay the repairs. I provided all necessary documentation to aid in the value of my car. I was told that I would receive a response in 48 hours at the very latest.

When they state Allstate "You are in good hands". Let's see if you really are in good hands. Your coverage seems fine until you get in a accident and need Allstate to repair your vehicle. Allstate appraisers allow the cheapest used or aftermarket parts replacement for your vehicle, they don't care about the quality of the parts going to your vehicle. Also they do not cover the necessary procedures needed to proper repair your vehicle. They want to shops to perform the procedures for free. They want to allow for USED structural parts replacement for your vehicle, that's something that can easily compromise the safety of the vehicle.

When I requested 3 times to stop my auto ins coverage from agents office (Tonda Phillips) the office failed to inform the consumer that the dates need to be specific in order to comply with North Carolina law. Had the office informed me of that I would not have to pay the $50.00. NO disclaimer was told to me about the importance of exact date. The agency had to refund me money because I was paid till June, but misreported the new end date. Which now I have learned is easily accessed by ALL ins companies online. Her (Tonda's) response was "We are not lawyers and do not provide disclaimers". Aren't the agents responsible to keep the consumer informed and in compliance with the law?

I am very upset and highly disappointed with Allstate. I have been with Allstate for several years and hydroplane the end of last year. Ever since my claim, each renewal policy continues to increase. In order to receive any discount you have to be accident-free even if it's not at fault for three years just to be eligible. That's a load of crap. How do you think people are going to stay with this car insurance if loyalty is not reciprocated. I believe it's unfair and no value to stay with this company that will blackmail you with rate increases. Like hello, what happen to customer satisfaction!!! Please add me to the survey team so I can seriously look into making the company better. No one cares so don't waste your TIME, MONEY, and YEARS of LOYALTY with Allstate.

I was riding my bicycle when a car driven by a person insured with Allstate, did not yield right of way to me and hit me sending me flying across the road. I was scraped up badly on my arms and legs. My bicycle was also damaged. I got a message from my doctor that the insurance company Allstate did not want to pay the bill. The Allstate driver admitted in the accident report that it was her fault entirely. Eventually Allstate paid the doctor bill only after they got a reduced rate on the medical bill. I also submitted a bill to repair my bicycle, but they never paid me a dime. My bicycle was a $2000 road bike, that had less than 500 miles on it. They are a cheap and underhanded organization, that I don't recommend anyone do business with. We are not in good hands with Allstate.

I would not advise Allstate Insurance for auto insurance. My daughter had an accident back in January 2017. Within two weeks, the other parties' insurance (Allstate) denied the claim based solely on the recorded statements alone of both parties. Needless to say it went to arbitration and the 3rd party decision ruled that my daughter was not at fault based on the recordings, police report (which Allstate did not even have at the time their decision was made), and the eye witness' report.

Poor auto liability coverage - After being hit by a young lady who had Allstate Insurance, Allstate delayed approval of coverage for a month, and after a month of driving a wrecked car and after begging for my car to be fixed, Allstate encouraged me to use MY insurance (and pay a $500 deductible - seriously?!). They rushed/hassled my body shop, was very rude to me and body shop workers, over explain everything and refused to pay for all the rental car repairs stating after the fact that "I SHOULD HAVE DROPPED MY CAR OFF ON A MONDAY INSTEAD OF A THURSDAY". After I had to wait an entire month to get them to accept responsibility and start repairs. Terrible experience. Now I know why people fake illness and hire an attorney!

I have had Allstate Insurance for about 12 years and never filed a claim. I carry both collision and liability. During a trip to the car wash where the cars are on a conveyor belt, my car turned sideways and was hit by the auto behind me. It has been determined that liability belongs to the Car Wash. The business will not give up their insurance information and Allstate hasn't procured the info. Allstate doesn't care anything about customers, only premiums since the accident happened 3 weeks ago. If this is ever straightened out I will drop this company that doesn't represent me at all.

Warning do not get insurance through this company. My husband was in a wreck. The kid that T-boned him in an intersection had Allstate too. We were treated horribly during the month of getting our truck fixed. All they did was harass us because they (Allstate) could not get a hold of the body shop. Allstate would go back and forth on the rental we had at their expense. Worst experience we have ever had to go through. We are dropping Allstate.

I had been an Allstate customer for over 20 years. I hadn't use my insurance for an accident in years and then I had an accident. Allstate would not pay for "Chevy part" and nothing new because my car was a 2005 and was at that time was 7 years old. So, all parts were aftermarket. I had to get one new headlight because it was broken but the other one, which now looks terrible in comparison, is yellowed. The paint began peeling off of the plastic bumper within months, they were given a hood that was in worse shape than mine after the accident to fix and use on my car. I had a grill that was actually broken when they tried to return it to me. I've written letters to the higher ups at Allstate to no avail. They don't care. I keep my car in pristine shape and now after 1 accident it's lost most of its value because Allstate, after taking thousands of my dollars in premiums, refused to fix my car the right way.

ALLSTATE is garbage... Their customer totaled my truck and after fighting with them for 2 weeks they finally got us a rental "car" for only 1 week. 5 weeks later we still haven't received payment for the damage and I'm still losing money everyday dealing with doctors. Still unable to work because of my injuries and they aren't gonna settle up with anything until I've finished all treatments. I'm a single parent and this has been more than I can stand. #allstate #NotInGoodHands

Allstate Auto Insurance has a new model for appraising wrecked cars w/ only photos and it sucks!!! The process is frustrating for the insured as well as the body shop. It takes weeks to get an appraiser to come out for supplements. Allstate sales reps are the best, but they do not control the portion after the accident.

This information is current as of June 28, 2017. I had an auto accident on May 24, 2017 which included property damage. The vehicle is leased. Problems with the vehicle claim. The original estimate from the Allstate claims adjuster was 11K+. The collision shop found substantially more damage and the vehicle was declared totaled.

Allstate Insurance called me the day after I was rear-ended by their customer and told me they assumed all responsibility. Now, with the 2 year deadline looming, they are refusing to pay over $5,000 in medical expenses incurred the day of the accident. This is to EMS for the ambulance and to the ER for the CT scan and treatment. I have filed complaints with the dept of insurance but nothing seems to motivate them to pay up.

Received a call out of the blue from an agent (Mary **) in the Benton/Malvern area who was my agent with another company several years ago 4-5, and asked if I would like a quote from her new company Allstate. I said sure, she emailed me a quote on my vehicles and property, that was at least 3-4 mos ago, and got a letter of decline due to so called credit history. So I called her about the fact I never gave her permission to do a credit check nor did she disclose that info either... She was rather rude, acted like she did not know who I was, and said that if I was her client from years earlier she had all of my info including my social security number and could check it anytime she wanted. SHADY, UNPROFESSIONAL, RUDE. Allstate if this is the level of persons that represent your company... Shame on you!!!

I was forced by the circumstances to buy insurance from Allstate. I bought a new car and I couldn't get in contact with my old insurance at the time of the purchase. Allstate charged me 200 hundred dollars for two months, before they came up with a quote. Then they charged me for $184 dollars a month and started charging this amount right away. I was totally confused. I was not explained by them that I was not able to cancel the policy as they required 10% from the overall annual premium. My old insurance offered a more economical quote. They offered to charge $230.00 dollars monthly for my three cars. I feel the consumers are stuck with companies that only want your money. Who defends the consumers from these money hungry insurance companies. What are my rights? I feel I don't have any rights even when the insurance company takes my money that I earn by working very hard.

So help me understand how someone hitting my car as I was making a left hand turn on a two way street partially my fault??? The impatient driver behind me is trying to pass me on the left instead of the right so they jump into oncoming traffic as I am making a left turn again on a two-way street but this is partially my fault. And to add insult to injury you file a claim on my insurance with the wrong vehicle information so the quote you gave me was low balled, and with all the branches you have here locally why do I have to deal with someone in San Antonio Texas??? Who working claims kids or adults. The slogan... "You're in good hands with Allstate Insurance" is some major BS.

Funny the only insurance that couldn't give me a quote is your company? Why because I'm not rich and had a few tickets? I find it funny you all display "accident forgiveness" but larger name brand insurance companies could give me a quote but you cannot? I'm absolutely baffled and now I know why I have never tried your insurance. Horrible.

The data claims there are incidents when there are none when you review your data. They will not tell you how they calculate the discount. They told me if I added more drivers to the Drivewise app, that the discount would be larger. I added my 2 sons and the discount was less than half than it was when I did it by myself, even though the percentage was twice as much that I should be expecting, according to the app. Customer service is a joke. They told my agent they know that there is an issue with the data, but since it is a discount, they are not working very hard to fix it. Allstate's rates are on the high side, but this was supposed to bring it back in line. I have been with them for 32 years and I am considering changing companies because of this stupid app.

On March 15, 2017, Allstate insured motorist backed into my auto on school property. The police report shows that the driver backing out of parking place was at fault. Allstate only approve 80 percent of damage to my car. The student driver of the Allstate stated, "I did not look." Allstate made their proposal before they retained a copy of police report. I sent them the report, but this made no difference to the adjuster. This company is the WORST insurance company that I have dealt with. I would give them a minus 5 stars if possible.

I paid my car insurance in full one day late and they charging me $93.00 for the one day. The agent Teri cannot do anything so why do I have an agent? DO NOT DEAL WITH EITHER. I am done. Been a loyal customer since the 80s. NO MORE!

A woman changed lanes without looking and drove into me. Allstate claims that I am partially responsible for the damage because I am not clairvoyant and did not predict that the woman would drive into me. They are saying that physics should cease to exist and my car should have stopped immediately after applying the brakes so that the damage did not cover the whole side of my car.

I am so disappointed that after being a loyal customer for 10+ years, and always paying my premiums on time that we have been denied a refund for our duplicate coverage. I switched to another carrier in January and sent a letter in February to Allstate. Didn't hear anything back about my coverage being canceled and assumed it would simply take awhile. Sent another letter in March at which point I get a NASTY phone message (the first contact since requesting the refund and VERY condescending) about needing to provide proof of the duplicate insurance before they will cancel. Fine. That was all they asked for. I put it on the back burner and planned to do it.

My vehicle was hit by a customer of Allstate. This was the start of a horrible experience. Other driver attempted a U-turn on a 3 lane roadway from the right lane into the path of my vehicle. Allstate said it would take 2 to 3 week to get the police report and verify everything. My insurance got it in 2 days. There was a witness which proves fault. While obtaining the Allstate claim number I was told that a rental vehicle could be obtained if fault was proven as their customer same as my vehicle (GMC Yukon Denali). I received a letter stating that they would cover up to $20.00 daily and other stupid restrictions. Shame to have to get a lawyer for a fender bender. To all that will listen DON'T DO BUSINESS WITH ALLSTATE. Still trying to to get my vehicle fixed. Accident date 5/30/2017.

We just purchased 6 months worth of vehicle insurance for several vehicles at our home. The amount of close to $2800 for 5 vehicles. We wrote them a check, and I thought that was the end of it. One of the vehicle and a recall, and we decided to get new brake pads and an oil change while we were at the dealership. We wrote them a check too. A few days later, the bank notified us that our $674 check to Lexus was returned. This happened right when the bank was closing, so I had to wait until the next day. I couldn't even get $20 dollars worth of gas for my truck.

My granddaughter (Crystal **) was in an accident on August 31, 2015. She was rear ended by a driver that had only liability and was sandwiched between two cars and got a spinal injury. She is a single mom. Now she is trying to collect loss of wages, home care and underinsured motorist from Allstate and they do not want to pay. They advertise "CLAIM SATISFACTION GUARANTEE". Claims are Settled "FAST, FAIR AND HASSLE FREE". That is a false statement because my granddaughter's attorney has been trying to get the underinsured motorist claim # ** paid because the person at fault only had liability so why do we pay for underinsured motorist and then when we try to collect it they do not want to pay for it and they have been working on it for almost three months. And now we are going to have to go through arbitration which will take 5 to 6 months.

I involved in car accident on Sunday. I was T-Boned from the drunk lady coming out from the bar. She pass the Red light and T-boned me. I have a Police report and witnesses. I was unconscious for almost 8 hours from the time that accident occurred. I woke in the Hospital. I didn't remember anything about what happened at all. I called my friend to help me with the situation and she did, while I don't have no family in USA. My friend take care of all my doctors appointment, financial and lawsuit documentation because I'm disability. I have lower back pain, chest pain and TBI. I'm on a lots of medication right now. So I file a lawsuit against Allstate and bar.

I've sadly had Allstate insurance for 22 years: home and auto. I recently filed an auto claim after an unfortunate incident with the weather causing damage to my car. I drive an older classic car which I keep fully insured. Allstate seems fine if you never file a claim, but file a claim and that is when you get treated like crap. I was accused of lying by the inspecting agent as to how the car was damaged. That was the first problem, the second problem was when he said, "Just because you have insurance doesn't mean I have to fix your car." Really? 22 years and I don't abuse my insurance and I'm treated like this? The only other claim I filed was when there was a break in in my home and once again, they accused me of lying, and continued to send letters (after they paid only 30% of the total amount stolen) stating that if the items "magically appeared" to please let them know. So that is two claims and the treatment is horrible for both of them.

I chose Allstate some years ago for our auto insurance based on recommendations at first. When I sat down to get a quote for our newly purchased car at the time, I also found out that by us having excellent credit scores our premiums would be lower than those who do not. I like that we can be rewarded for being responsible with credit. They also have the "vanishing deduction" that lowers your deductible by $100/year for every year you have no accident claims. After 5 years accident free we now have 0 deductible! I have tried a few times to have comparative quotes from other companies including AAA and it always came back to being a better deal with Allstate. Also, they have responsive to questions in the past and when I have ever had to contact my Allstate agent for anything it was quickly and professionally handled. So, so far so good!

I like Allstate and the ability to conduct business online efficiently; print insurance cards, pay bills, and file claims online, etc. I don't think, however, that the cost of coverage is competitive. Otherwise, I like that questions are answered quickly and reminders are friendly. In filing a claim, they are efficient and fair.

Allstate is all good. You get what you pay for. Everyone should buy uninsured driver insurance. There is a plethora of illegal aliens that drive without (cost prohibited) insurance. Uninsured driver rider to applicable policies! It covers damages where an uninsured driver is without insurance. Claim was handled and paid in five days. $8,000. I always had the way to contact the claims rep! Allstate is a premium company that had the where with all to settle claims without haggling over pennies. Very nice people in all departments. Allstate is a good reason to have a good driving record.

Allstate Auto Insurance is not what I expect from a company like theirs. All they do is raise prices with no value to customer. They like others, use computors and the billing gets screwed up. So many times we have had to call the office to correct things, they don't always have the answers. I feel like we are not even recognize as customers in their company.

Local agent is good and national Company is OK. But they have a rewards program that is a joke. Also, should have helped more when I was run into by a non-insured driver but Allstate would not pursue them.

Allstate is the worst insurance company I have ever dealt with, and I would never recommend anyone use them. Unfortunately, my 18 year old daughter was hit by an Allstate customer. They never bothered to call any of the witnesses, wouldn't return my call and finally settled on paying 80% of the claim when my daughter was 100% the victim. There were at least a dozen witnesses to the accident, but no one at Allstate even bothered to call them for their statement. I asked on about 8 occasions if they were going to call but just got the run-around. I believe they just try to wear you down to the point that you just take whatever they give so the ordeal goes away. I have warned everyone I know to beware of Allstate. I will personally never use them and will submit a claim through my insurance carrier (State Farm) anytime in the future instead of dealing with these crooks at Allstate. Definitely beware!!

Was in an accident with an Allstate insured driver. I was traveling on a 3 lane road in which I was in the middle lane. There was a car on the left of me & a white SUV on the right of me. All of a sudden the driver on the right of me began to come over in my lane (I think I was in her blind spot) before I could hit my horn she had side swipe me. I was hold my steering wheel so tight as to not be pushed in the car on my left!

For Auto Insurance they work quite fast. They also gave me options as to what I can do in term of how I want to make the claim. The claim officer was very pleasant and understanding, she made the whole process went smoothly. The claims procedure was simple, the file was started pretty much right away. Then they did a follow up call to make sure I received all the necessary information. Their service wasn't perfect, however, they were courteous and pleasant.

A 5 rating would be flawless. At fault accident March, 2016. Appreciate the quick resolution of my claim, but feel Allstate dropped the ball when keeping me informed on the status of the other involved part's claim.

Allstate has road service, and each service call is referred to as a "claim". No problems have been experienced with them. When one calls, it is a human that answers, and never gets sent to voicemail.

NO ONE is in good hands with Allstate. This company SUCKS!!! One of their insured backed into my stationary vehicle, with me sitting in it. The Allstate rep was extremely rude not only to me but to their insured. I would call to ask questions and everyone I spoke with was rude, right down to the Supervisor, Steve. Sharelle, the claims rep was pleasant but didn't always seem knowledgeable. I pray that I don't ever have to deal with Allstate again after this is over and I would never purchase or recommend that anyone else purchase anything from them. In goods hands, my ass...

Allstate have very good people working for them but have recently gone to the Philippines for services. They are hard to understand and don't know insurance. Allstate pushes the rates in every state to the limit. The board of directors are very greedy at any cost!!

We've had Allstate insurance for over 36 years and couldn't be more satisfied with them. Our Allstate agent is extremely responsive to our needs and regularly follows up with us to make sure our questions have been answered and that our coverage is adequate for today's replacement and medical costs. Our agent and his staff are very knowledgeable of Allstate's products and is always willing to make the extra step to meet our needs. Their website is easy to use with great detail of their services. Also, Allstate's claims process was so quick and extremely easy, we had our check in hand within 7-10 days.

Allstate is the worst. The agent wrote the policy wrong for my car insurance without my knowledge and I found out the hard when one day a transaction was more than I pay a month. When I called he quit so another agent took over. Everything got worse and downhill from there. So he gave me the quote since I have the house insurance too so there was a good discount then he asked for a letter of experience from my husband but I had cancel my other car insurance already since the agent told me to since this will be what I'm paying, so knew that letter of experience is needed and I never was put through the system and I didn't you have to have a 2-3 year mark having car insurance.

I was a faithful customer for 25 years with AllState Eli Dafesh agency of Anaheim, California. It's the worst of the worst for home insurance. In 2013, I had my first claim for water damage in the kitchen master bedroom and hallway into another kids room. They have the minimum in rerouting the line into the attic and changed the parquet in one room and denied the kitchen lowers cabinets of the whole kitchen by a junior inexperienced adjuster. They covered only $4500. I had to spend on my own in excess of $12000 to repair the kitchen. Then they decided to drop my insurance coverage the following year. Their motto is YOU ARE IN GOOD HANDS AS LONG AS YOU DON'T FILE A CLAIM and if you do THEY LET YOU FALL AND SLIP BETWEEN THE HANDS AND FINGERS and most importantly they will cover 25% of the claim.

I've used Allstate for almost 40 years and never had a problem with them. I've always found my agents (I had multiple agents over the course of 40 yrs) too friendly, concerned and knowledgeable. They will take the time to explain anything that you don't understand or need clarified. They have always worked to get me the best coverage at an affordable price and the few claims that I have had in the past were quickly settled. The only complaint I have is what everyone thinks is that auto insurance today way out of hand.

I just got off the phone with Wanda, an Allstate Insurance representative and I could not believe how rude she was. She told me Allstate would not insure me on the vehicle I have been driving for nearly ten years, because the car's title is in my mother's name. She insisted that in the state of California I could not be insured on a car I do not own. She was terribly rude when informing me of this false information. I have been insured through many insurance companies, and NEVER have they told me I couldn't have an insurance policy on a car I drove.

Allstate advertises refund checks with demonstration of a good driving record. I've never seen one in almost 15yrs being with them. I've never filed a claim. My car is now 10 yrs old, no DUI's, accidents or tickets. I'm over 60... my rates increase. It's profit for the insurance company. Dare you have an accident, you file a claim, your rates will sky rocket. Why do we purchase insurance?

I'm a very good and compassionate driver for over 30 yrs. I'm 61 yrs now... which helps in my rates! As also the car I drive... The personnel, some of which is the company's family... makes me feel welcomed, and appreciated giving me what I asked for quickly with clear information and understandings!! I never made any claims as of yet, but they are great at answering my questions, and are friendly at customer services!! I've dealt with this company for about 25 yrs and I have No Real Reason to change ever!! I know about insurance companies not being there, when you may need them, but I have yet to entertain that fear!! :-)

This company is one of 3 in NJ (one being USAA-MILITARY with limited membership) so ONLY 2 that provide "RIDESHARE INSURANCE" for Uber, Lyft, Juno, etc. Even though other insurers provide this type of ins. in other states... I had to go from Progressive to GEICO to NOW Allstate.

My wife was backed into in a parking lot. No injury but my wife's new car is damaged. New car first scratch my wife is devastated. The driver who hit our car is covered (Allstate). I settled my wife down and explained we will get it fixed. After weeks of waiting and Mr ** Allstate adjuster caught in his first lie he sent emails. They denied my claim stating my wife is somewhat responsible. I guess she had no business shopping that day. I asked Mr ** if he had photos. Second lie he said yes. Confirmed later no photos on file. He gets super aggressive and tells me it's final denied. After playing phone tag with his supervisor - she stated my claim was denied. Out of the 10 photos I sent she was reviewing 1.

The company has helpful kind individuals who make any claims go quickly and smoothly. Although I've had only one claim, it was taken care of completely and swiftly. Also, it was easy. The Plumber call them and I didn't have to do a thing.

They beat Geico coverage for my auto and umbrella. I just signed up with them so I am going to have to wait and see how their customer service compares. I was with geico for several years and never had a claim, but when I had the opportunity to get more coverage for a few dollars more it was definitely worth the switch.

I've been with Allstate since 1972, the cost is completely fair, and I looked into other companies and none could provide the coverage I have at lower costs. When I first married in 1979 I was concerned about the coverage because my wife had a seizure disorder, and before getting married her insurance company dropped her because someone backed into her car in her apartments parking lot. I called my Allstate agent, informed him of the situation and he politely informed me that there would be NO increase of the cost of the Insurance. I spoke to other insurance companies and each one of them had a special higher rate because of her situation. After all these years Allstate has not increased the cost of my policy even when they added features to it. When I filed a claim over 25 years ago, Allstate responded and completed it within 10 days of the report.

I was in an accident with a person that had ALLSTATE INS. He was at fault. Dealing with them has been a nightmare the entire time. They have done things that were threatening to me, like telling me that I had to repair my car with the insurance check or they would give me less. (Joe **) Allstate. Then as I was trying to manage my medical injuries, preparing to have surgery, I received a call from (Steve **) Allstate. A day before my surgery was to happen telling me that I better check my own car insurance allowance because his client doesn't have much insurance. Making me think that they might not pay for my medical bills.

Allstate Auto Insurance is a great insurance company, but they have stiff regulations for those trying to get coverage. Their coverage is great, but their rates are high. Also, they dropped my policy after one accident where there was no fault of mine involved. But the claim was processed in a timely manners and went well.

I had this insurance for possibly over 40 years, and never experienced problems with the company, and the rates were not extremely high during those years. I was very pleased with the company, and always received good service. I was able to select where I wanted my car repaired, and not forced to go to a shop of the company's choosing. I did not have many claims, but the few I had were always handled quickly, and I was able to get a rental car for free if I needed it. Someone hit my car, and I reported it to the agent, and my claim was handled efficiently, and repairs were quite satisfactory. Damage was only done to my front bumper.

Allstate is an established well-known insurance company. I like their payback system for good driving. Also, agent I have is low key and does not push for more investment in insurance than I can afford. Cost is, as always, a touchy point. Overall Allstate is acceptable as insurance carrier. Like that they have been doing this for years and years.

Not sure if it's okay to say names on here, but Gustavo ** was the claims adjuster that I had to deal with when one of Allstate's customers hit into me in a wreck. At first, it seemed like maybe he was just busy and not able to answer my calls when I needed to figure it all out, which was fine. Then it started to get fishy when I repeatedly called him every single day for a week and he never answered. He would call me back, but only if I left a detailed message about my contact information, but if I didn't answer he wouldn't even leave a message explaining what was happening, and I usually couldn't answer his calls because he would call me when I was at work.

I have no tickets, no claims and all it seems to do is climb. Find a way to cut these premiums down. This is why some people drive with no insurance, too high. Michigan is one of the highest in the country.

I was hit by a non-insured, no license having person after she ran a red light. Well although I tried to work I was in such great pain. Also I didn't receive great compensation for loss time of work. I feel if I'm paying insurance for my vehicles or for my house or wherever I live it shouldn't be based on my zip code.

No matter what the problem was, there was always an excuse why they would not cover things. Neighbors with the exact same problems had no issues getting coverage but Allstate was the terrible!!! I had to go to their facilities - always during the workday and estimates that my mechanic, who I used and trusted were not acceptable and after hours of inspection, the Allstate shop would give me an estimate for a tenth of that and frequently the shop would do a terrible job and I would have to take time off work and argue with them and I always lost. It was horrible. Also, when I tried to cancel Allstate I had to go to their office three times and argue with them to get my money back for the unused portion of my policy. Do not use Allstate. I switched to Nationwide and they are terrific.

I have used Allstate Auto Insurance on and off over the years. Habitually they start you off with a fair price and what used to be every year is now every six months that they hike your premiums forcing you to start shopping elsewhere. I am at that point now. Customer service is not the issue. Everyone you speak to or interact with is very helpful and polite. This has only to do with the company itself. This company is a good go to when you are researching to change companies. More than likely, they will indeed save you some money from what you currently pay because you are a new client and they are trying to suck you in. Just don't get so comfortable that you keep them for years on end without comparing premiums with other companies now and then. It seems they are all playing this game nowadays.

Allstate was there for me when I need them. You get protection for your family. I hit a deer going to work one night. Allstate was with me from the minute it happen, tow truck, rent a car, hospital emergency room, doctors offices, my air bag canister was bad...a recall...to find out later metal was lodged in my shoulder, leg, and chest. They cover my missed work, meds and then paid my truck off. Great company. You get what you pay for.

I was with State Farm for almost 20 years before switching to Allstate. State Farm's premiums continually increased to $87. I was able to get insurance thru Allstate for $60/mo - a big savings. I have a clean driving record all my life. I am designated a "Safe Driver," accident/claim free. I would like to see some kind of insurance regulation for senior drivers (of which I am one now). I think the insurance companies should reward good drivers by providing lower rates but that does not seem to be the case.

Allstate has horrible customer service. Had a wreck with an uninsured driver and the other driver was making money order payment and Allstate said they never receive them. Insurance fraud and I will be going to insurance commissioner.

I've had Allstate for many years and overall filing claims has always been a fairly simple process. I called the toll free number on my insurance verification card and it was done. Most of the claims processors are very helpful and responsive. However, after repairs to my vehicle one problem persisted and I encountered some trouble contacting the claims representative. The employee at my local office whom I contacted for assistance was less than helpful which was frustrating.

I have been very pleased with the service received from Allstate for 14 years, using a local agency in my area. The office is attentive and responsive. I have always experienced in this time exceptional customer service and competitive and discount rates.

They are nice signing you up. They say, "Come to us. The good hands people. We will hold you safe and protected you in a loss." That is in my opinion a flat out misrepresentation. They treat you like a thief and pay you as little as they can get away with. All of my contractors warned me what they would do. All of them! They are really disreputable. The agent was no help in my claim. A person from his office told me my claim was probably not covered. My roofer was the one that made me call Allstate direct. It was covered. Only they try to cheat you out of what is rightfully covered.

I have looked for cheaper insurance, but can't find any. Had hit a deer, had to have truck towed and worked on, and filing the claim was easy to do. I just called my claim in to my office and it was taken care of.

Been with them over 20 years and I feel invisible. Rarely hear from them and policy goes up with never follow up. I would think they would be interested in selling more policies and call every few years.

After over two decades with them, I asked for a call back to explain why their rates were so much higher than others and I was never given a call back. On top of that, when another insurance company called them to let them know that I would be switching insurance companies they hung up on them. Poor customer service, and gouging prices.

Not bad, but not always ready to give answers, when called. Also, you have to bear to look at details, say if your car is totaled. Case by case and know what it means. Know how much deductible you can handle.

I have been with this company for many years. The personal (staff) are very professional. Any help I need it’s easy to make a phone call and when I make phone calls for any reason they always know exactly how they can help, not matter what the problem, and they get the right answer. They are prepared to help. Especially when I report an accident they never give me an any bad attitude. They always concern how I am, how are the people involved in the accident. They make me felt confident. They resolve the problem without problems and my car get repair immediately. I always choose the place where I want my car be repair. All of that is very important for me. I feel very confident, secure, safe with Allstate, because being every day in the road is a risk. No matter where I go, I know my insurer protect me and my family. I feel very satisfied.

Allstate is the best insurance company that I have been with. I have used other companies but found a home with them. It would take a lot for me to switch to another insurance company now. Filing a claim with Allstate is a simple process. They are very efficient and reliable. I was able to do most of the process over the phone. When I had to take my car for the estimate they did everything right there and set my appointment for me with the repair shop. They are friendly and knowledgeable. They truly go out of the way for their customers. When you call them or they call you they make you feel like family.

After 28 years when I need help no call back from customer service. Only talk with agent and adjuster but since I need to talked to their manager never called back to me I called 3 to 4 times. No calls return. In good hands??? Soon will be looking other insurance.

I had been with Allstate a little over 1 year and I always thought they're very expensive and I found a better rate elsewhere. Well I cancelled my policy on 04/18/17, emailed a written letter to my agent as he requested. Everything seem to be fine until 05/02/17. Allstate still took a payment out of my account when they weren't suppose to, I called the agent's assistant and she's being trying to help me but it's 05/11/17 today and still they haven't put the money back into my account. They're very unprofessional thieves. It's a back and forth thing with billing and the agent and I even called corporate office and nothing has gotten resolved.

I love the representatives I've dealt with - they are very knowledgeable and very pleasant. They have helped me many times to figure out the best way to save money. I've had Allstate Auto Insurance forever and I get money back when I'm accident free but with my two kids on my policy, it's very expensive!!

I hit a deer, damage to front. I had claim adjuster quick referred me to get fixed quick and paid quick. Very efficient and had rental quick. I have tried other insurances and yes can find some cheaper but I have found cheaper don't mean better. I have friends who have cheaper insurance and weeks later still waiting for claim to go thru on their damaged cars. 2 changed over to Allstate because of efficiency. So yes I feel like I'm in Allstate's hands.

Heard about other insurance companies and how they handle claims. Allstate Auto Insurance handle everything very quickly and did not have to run around.

My mother is 83 yrs old and was hit by an Allstate driver. The lady that hit my mother is also elderly. She was apologetic and was insured by Allstate. Small fender bender, did not call police and that was a mistake. Allstate called a claims adjuster and kept drilling my mother on what happened and finally stated that they are only going to pay 80% because my mother did not HONK THE HORN... Think at this point will be going to court. She also was at the Doctors that day and this accident nearly killed her due to her high blood pressure. Have proof from the Doctor so I will be filing an additional claim. Just Nasty company reading all these complaints. Not experienced in the small claims court but will be going. Any ideas that can help let me know. I expect to live for 3 years. Will see what happens. I will get my day in court... Thank you.

Allstate Auto Insurance is the worst company when one of their customers hits and handling the claim. It took Allstate 2 weeks to even contact us about the accident and investigate it. Their customer hit me in a bike lane on the inside of the lane and there was even a police report. Their agent was so RUDE, implying it was my fault which doesn't make any sense whatsoever. It is unbelievable how unprofessional how the agent acted. It has been a complete inconvenience to our lives because they couldn't handle the claim in a more professional. It has cost us time, money and stress. They are the most ridiculous, fraudulent company, claiming they are, "in your hands", no they just insure reckless drivers and then don't rightly take fault for something. Allstate sucks.

Very dissatisfied. I was rear ended by Allstate client and was told everything would be taken care of. They told me they would provide rental of equal value then stopped paying rental after only two days my truck was in shop being repaired. Allstate told me that body shop needed to pay rental. I got stuck paying for the rest of rental. Very dissatisfied with the way I was treated by claims department. I will be telling friends, family and co workers to never use Allstate.

I would like everyone to hear my experience with Allstate insurance company in regards to my case ** with Case manager Jakira **. I was involved in a accident with another insurance company who wanted to investigate prior to taking my case so I was forced to file with my own insurance company. Jakira ** at ** was assigned as my case manager. I had to have my lawyer to enforce me receiving a rental. I had already received a rental and was paying for one and when I went to return the rental that I picked up on 03/24/2017 that was due in on 03/27/2016 I was advised by rental company that my insurance company had sent over the paperwork. I could keep the automobile. My car that was damaged was taken to the mechanic that Monday Morning March 27th.

Allstate = master of bait and switch con artist. In signing up I was assured full protection, no hassle in the event of a loss. Well just so have it, I had a loss. I had a sewer backup at my residence and an electrical fire at a rental unit. They come in and completely try and low ball the estimate, then disappear for WEEKS! Only to magically close your claim without updating you at all! Worst Insurance company I've ever dealt with. I am in the process of looking for a new insurance company for my portfolio. I'll be moving my 4 homes, 4 automobiles and 3 life insurance policies. If I can't trust them to handle a small incident, I definitely don't want my auto/life insurance policies in their hands.

The first question I was asked when looking for a policy quote was, "Do I have a policy now?" With a simple "No" answer, I was told they will not cover any people without a current policy. Clearly, they are not interested in my circumstances or getting any new, easy business. Furthermore, it was obvious English was not the first language of the representative I spoke to, and considering I was going through a menu upon calling them, I have no idea where I was calling. I highly doubt that customer service is much of a priority for Allstate. I think I'll be much happier supporting a smaller, local business.