Allstate Car Insurance Reviews

My car was hit by an Allstate driver in the passenger and rear doors. The police report shows it was their driver's fault but Allstate's policy is DELAY, DENY AND DEFEND with their on retainer auto accident lawyers. Allstate wouldn't send an appraiser instead making me download their app and send them pictures. They offered to pay 20% of their estimate of $600. I took the car to 3 body shops and the estimates were all above $3500. Told not to drive the car. Airbag issue and door wouldn't open. We had to go to binding arbitration where Allstate knows in NYS it's easy to get the reviewer to settle on a partial responsibility. They do this to screw their own insured too as the nice little old lady didn't get her car money either. Your wallet is in good hands with Allstate, they as a corporation should be ashamed. God help anyone who has to deal with the corporation.

***Agent ID ** Chad from Allstate horrible person, says he doesn’t care if I contact the CEO about his behavior. He says if you all confront him about our call he will just say that he is licensed in all 50 states so he can’t help everyone. Kelly the rep I spoke with also was rude because she doesn’t know your policies. She told me to "go right ahead" when I stated I would complain about her customer service. ***

Underwriting added an au pair who hasn't lived with us in 3 years to our policy. When we complained, we were told that we were notified - not true. The local agent, Gary **, is refusing a refund. This is fraudulent and we will be pursuing alternatives for our cars, home and life insurance policies. Shame on you, Allstate.

My family had been with Allstate for more than 30 years, after I actually worked for them. We had several other policies with them as well, such as homeowners, boat, and umbrella policies. Recently, my wife's car was rear-ended in an accident, and sustained moderate damage. Allstate picked a low-ball value for our car, declared it to be a total loss, and refused to pay to have it repaired or for the damage. They also advised that if we kept the car and had it repaired ourselves, they would have the title branded as a total loss vehicle, and that they would no longer insure it. Allstate used an outside valuation company for the claim, who scoured the country for "comparable vehicles," which ranged from two hundred to a thousand miles away.

Allstate gave me a small rental car for one week. They did not pay me for extra days. My car repair shop took another week because of the storm. They are not responsible to pay the extra rental car. I returned the small car. The company did not give another options. This company do not stick with its mission 'are you in good hands?' I was not in good hands. There is not culture value in this organization. Shame of you.

I was rear ended by a client with Allstate. They refused to cover the repairs to my vehicle stating that I wasn’t paying attention. I had to spend money out of my pocket to take the lady who hit me to small claims court and Allstate hired an attorney to try and claim that I was not driving safely. The lady who hit me was instructed to lie to the judge by the attorney. I won my case. Obviously I was rear ended and they didn’t have a case. I am still waiting to be paid to fix my car. EVERY TIME I call the agent handling my claim it goes straight to voicemail. How terrible is it for this money hungry corporation to try and screw people over who have been hit by their clients.

I had been an Allstate customer for close to 10 years. About 3 years ago my Agent Dennis ** retired and customer service has never been the same; my premiums kept going up every 6 months even though I had never had a claim. I kept meaning to get new insurance but could never find the time to research for new quotes. I eventually did in September 2018 and lo and behold I secured premiums that were 66% cheaper than I was paying with AllState. I emailed my then Agent Melody ** and followed up with a phone call that I would be cancelling my insurance effective midnight September 21, 2018. Yep, you guessed it, the cancellation didn’t happen and to top it all they went ahead and deducted October’s premium from my checking account causing an overdraft situation.

Got rear-ended by a guy going 40 mph with All State Insurance. I was stopped at a red light minding my own business--the guy never put on the brakes. I was extremely sore in my back and neck for weeks. Could've sued for thousands. Instead all I asked was for car rental reimbursement while my GMC Yukon was in the shop. All State said, "No problem." So I drove a rental for 2 weeks and submitted my receipt. They paid me less than 1/2 claiming that the car I rented was excessive. It was a Nissan Rogue (smaller than my GMC Yukon). I am a high school girls golf coach and need at least an SUV to transport the clubs. All State didn't care. I guess what they say about insurance companies is true... they will screw you if given the chance. I was definitely "not in good hands."

I've been an Allstate Home and Auto Insurance customer for 18 years. No moving violations (seatbelt ticket 10 yrs ago) or any claims home or auto. My auto premium has steadily been going up every policy period $50+ for liability only on 3 order cars. When I called my agent about the never ending increases I was told "economy is good. Everyone is driving and texting and filing claims." I got Costco now and pay $300 a year less for FULL coverage on 2 of my 3 cars and same amount of liability coverage. Now when I see an Allstate commercial on tv (2-3 an hour sometimes) I laugh not cringe.

My car was hit while being parked in my daughter's driveway at her home, by an Allstate customer. No one was in the car, and she admitted fault. This happened on the 18th of October, it has been almost one month and still have no car. Took it to one of their shops, and the place she hit it in the back quarter panel, apparently had been bonded before, (this is a 2007). She caused quite a bit of damage to the car, so Allstate says since it had been bonded before and it cracked where she hit it they will not pay to have this repaired. It has to be replaced ($2000.00) and I have to pay for it. The shop took the car apart to get the estimate, and say they won't repair it unless I pay for the new quarter panel. I was then informed that I had to pay $138 to pay for the disassembly charges before they would release it to another shop that is willing to fix it, without replacing the quarter panel.

Allstate states that WE as the victims of their client's negligence are held responsible for a rental car while our vehicle is being repaired. They tried to close the claim out prematurely without properly assessing the repairs and damage. If it weren't for my dispute Allstate would have sent my wife and 3 kids back on the road with MAJOR drivetrain damage. With the vehicle having to go back the shop Allstate still claims that they are not liable for the rental cost because the original case was closed 2 weeks premature. YOU'RE IN GOOD HANDS? More like, "WE GOT YOU. NOW PAY UP SUCKER!" WHAT A JOKE.

I've been an Allstate customer ever since I started driving, and it's an absolute JOKE. My car was hit in a roundabout a few weeks ago by a man who was in the incorrect lane and trying to exit without paying attention. He admitted to both of those facts. He also happened to be another Allstate customer. My adjuster, Faith, assured me multiple times that the other driver was clearly at fault, and we shouldn't have any issues. I was skeptical, and being in customer service I knew she shouldn't be making those kinds of statements, but I had hope that Allstate would do the right thing. They didn't.

This insurance company is by far the worst I have had to deal with, I lost my camera equipment (back in August) which was insured under personal property policy. I never heard from my agent instead they put me through an investigation and then a deposition with a lawyer to retell my story for a third time. I still to this day have not received a straight answer to when my claim will be completed. I have to deal with the investigator that was assigned to the claim (a real treat) and all I ever get is "we are working on it". I sat with the lawyer and investigator. On October 11th they told me two weeks, now it is November 2nd and still no word, no update, or communication. I am out approximately 4k and have gotten no further than the first day I made the claim. In good hands... What a joke!

These guys charged me $400 after I already changed insurance policies. Illegally took the money out of my account than sent me to collections for another $250 after taking $400 from my account. These guys are simply just thieves. On principal, I'm filing suit, don't care if it costs me 5k, just out of principle because I know this is probably a common practice and rip off a lot more people than just me. Allstate, you'll never ever get my business for any of your insurance products.

After receiving a letter that only allowed me 5 days to respond (from the date of the letter), I tried reaching my agent. I tried several times and spoke to Allstate Corporate who also tried to reach them. After about 3 weeks, when I got a personal cell number for my agent, they said they had system issues with Allstate (couldn't get to any Allstate corporate system, including their voice mail or receive phone calls). They answered questions about the letter I had received and why.

This company has been awful to deal with. My car was wrecked by one of their clients' cars and that has been more than 30 hours ago and I am still not getting any information about when I can get a rental. I am completely at the mercy of friends for rides to and from work and to get my daughter to and from school. And tonight my daughter is missing her dance class because me having a vehicle to drive isn't a concern of anyone but me. Thank you Allstate for not caring about the other car involved.

If you have a good agent, just about any insurance company can do a good job for you. The customer service and even the policies you buy are determined mainly by the quality of the agent you have. I have a good agent so I am happy.

My family has used AllState since before I could even drive and none of them had a problem with it. Likewise I have used it and the price has been fair, support has been fantastic when it comes to any billing issues. My mother had a couple claims in the past year and each time they resolved it with the utmost ease to her and that alone gives me confidence.

Allstate is a nice company and they are a bigger one but they act like smaller one that just cares about the people who they are working with. I have never had a problem with them and they work fast and do a great job no matter what.

Frankly everything has been good with my company. In times that I have needed have responded as it should be, in time and form so finally I'll stay with them and I dare to recommend them. The people of attention to customers have always been kind and empathetic and they have given me excellent treatment.

Coverage and price seem to be pretty similar to the other major insurance companies. I've only had one claim, and it was due to an uninsured driver who crashed into my car. The claims process was painless.

I've had different insurance companies over the years, both brick and mortar and internet, but Allstate's rates are unnecessarily high compared to most. I can't say there's anything that made their coverage or service better in comparison to most, so I don't see a good explanation for the high rates.

My experience with Allstate has been great in my 20 something years of membership. I sometimes feel that I could find a better price elsewhere, but my agent is always available whenever I need him. He makes me feel like I am an important customer even though I am sure he has a long list of customers. I rarely file claims, so I only deal with him when renewing my policy.

My coverage is great and my premiums are lower than other companies. I like the fact that my agent is local and can always reach him if I have a problem. I have had one claim, but it was taken care of very quickly and very professionally. I wouldn't change companies for the world.

I've had Allstate for many years now, at least 10 years. One of my main complaints with Allstate is that my rates increase every year and I have to call in and threaten to drop my policies in order to prevent the premium increase. Customer service is usually good but it is still annoying having to play that game every year. In terms of claims I've found that Allstate was surprisingly easy to work with. I've only had one claim which came from hail damage and I was definitely satisfied with the ease of submitting a claim and the amount I was given.

I've had Allstate for at least 20 years. But despite their ads, you do not get a good driver discount on the rate. Every year or two my rate has increased despite never being in an accident or getting a moving violation. I don't even want to think about all of the money I wasted, as I've never used their service. Auto insurance is a total ripoff. So it's isn't just Allstate that is tearing me a new one. The government is to blame for stealing money and allowing these companies to gouge the consumer.

One of Allstate's clients drove recklessly and hit my vehicle head on. My child and I were injured and my car was in need of repair. Additionally part of my family has previously dealt with fatal head on accidents and this has thrown us for a loop. The claims agent and her supervisor provided minimal assistance and nearly encouraged me to use my own insurance to cover their client's wrongdoing so they would not have to cover the claim. When I expressed my dismay with their assistance they said they would meet the minimum legal obligation and that car accidents are merely unfortunate inconveniences people must sometimes deal with.

A couple years ago there was a bad storm and large hail fell on our area. My truck had a lot of damage afterwards. The Insurance company approved the repairs for the hail damage and even approved additional amounts of money that the repair shop added to the amount. My truck was fixed and looked great.

Allstate is really great in my opinion. I had an accident and they were quick to help me out of the situation, without making it any more stressful than it already was. The cost is appropriate and the best I could find in the area. Additionally, the customer service they provide is really first rate and I appreciate that they seem to focus on that so much.

The Allstate policies seem comprehensive, although priced slightly above others. Creating a claim can be troublesome, as getting back to the same person seems to be difficult at times. Reps are not always prompt in getting back to you. Overall though, it's a reputable company and does business well.

Overall Allstate Auto Insurance is great. The customer service is always prompt and they are always able to address all of my questions and concerns. They are friendly and really take the time to talk to me and find me the plan that will give me the best coverage at the most affordable price.

I like that I have a personal agent assigned to me that I can email personally when I need help, although he's not always available or quick to respond. The rates are far cheaper than competitors though, so coupled with the assigned agent, it's a no-brainer.

I like our insurance company. They are friendly and always helpful. But if I could change one thing though it would be for them to answer their phones instead of the automated answering service. I like to talk to a live person and don't want to keep pressing numbers to get to someone.

Been 8 months since I bought extended warranty coverage through dealership. Contacted Allstate 3x about what's included in warranty, each time I was told a packet would be in the mail, still nothing, a complete joke!

My representative is always friendly and responsive. They have a fast turn around time for questions that I have, and have actively worked to offer me the lowest rate and highest value possible for the package that I chose.

I've had a positive experience with Allstate, particularly in terms of customer service. My agent is great when it comes to communication, and when I have any minor issues her office is always able to help. Overall, I'm satisfied with the coverage and service.

It has now been 53 days since my car was wrecked by one of your insured parties… I still do NOT have any information on how much longer before my car is repaired. I have contacted the adjusters (both) without success. I have spoken to the BMW dealer. I am 76 years old and have been dealing with insurance companies for a very long time. This is the first time I have ever had this much trouble with your company… This has got to be the worst customer service and feedback on a claim that I have ever encountered in my 60+ years of driving…

I bought a car from my brother and we weren't sure how to go about transferring the title and whatnot. Also I had to get my insurance transferred from my Nissan to the Mazda I was buying from my brother. I called Allstate and they explained to me everything I needed to do from going to the DMV with the papers (and what papers, what needed to be signed by who). They were extremely helpful. And they got the insurance transferred from one car to the other. Extremely grateful for their help.

I have had nothing but positive experiences with my insurance company and my insurance agent. Whenever I need anything the company is quick to react and to fax over whatever it is that I am looking for. I, thankfully, haven't had a claim yet. But, I am confident it would go smoothly.

Only giving one star because I have. They don’t deserve any stars! I have read some of the reviews and I’m sad to see that I am not the only person that has been treated horribly by the Allstate claims department. No one ever contacted me and they tried to make it my daughter’s fault that one of their customers hit her and was in the wrong. I have called again and again. The person handling my claim was on vacation for 10 days and no one else seemed to be able to help me. I finally got them to let me talk to the supervisor who did try and help me and over six weeks later I’m still waiting for something to be done about my claim. The adjuster was the only person who was somewhat helpful to me in this whole process. I never received a rental. They told me I should go through my own insurance which is absolutely ridiculous when the accident was clearly their customer's fault.

I was quoted a monthly premium to change to Allstate after State Farm wanted to drop my college age daughter. It was to be for 2 months only then she would be out of the country for a year and removed from the policy. The quote dropped over $300 a month at that time. However, when that date arrived, several requests had to be made for my daughter to be removed from the policy and it only dropped $159 a month. There was no explanation and the coward agent stopped communication. The next message was from the clerk who answers his phone stating she had someone else look at the numbers and had a quote for me. They had given all my personal information to an independent agent in another city without my permission, inaccurate information regarding our needs, and often a quote with another company. Run, do not walk past Allstate and especially Jacob ** in Vestavia, Alabama.

I have always had such a great experience with Allstate. Every representative I've ever spoken to has been helpful, friendly, and kind. I have never had an issue with coverage and even had a few things covered that I didn't expect to.

My experience with my Auto Insurance company is excellent. They know us by name if we come in to pay our bill. They are always helpful and always care about giving us the best deal. If we need something we know we can always count on Allstate.

I had a conversation today with Allstate NC regarding an accident from 2016. I was rear ended while stopped at a light in Asheville. They were going 35 mph with no skid marks so I was hit at full force. I have been in treatment since. Allstate has given me a few minor offers which would only cover my out of pocket and Medicare and secondary insurance. To make a long story short, Allstate closed my case without paying a dime saying I didn't accept their offer. I WOULD NEVER EVER BUY ALLSTATE INSURANCE AND RECOMMEND THAT YOU NEVER GET PUT IN THAT POSITION. I am awaiting a supervisor to call me. If I don't hear tomorrow, I will start calling lawyers in NC. I have heard that Allstate is the worst. Now I know they are.

We had been with a different insurance company for years but felt we were paying far too much. We inquired with Allstate and the people there were very helpful and worked with us patiently through all the things we could have until we got it figured out. We wound up with great coverage, more than the old company, and for less money!

They outsource the customer service to India. I just wanted to get insurance cards and the people insisted that I get them via fax even though I did not have one. They suggested I use my neighbor's fax machine. I had to explain I knew nobody that had one. They said they would send the cards out and they never did. I was very upset with my experience. I canceled after a few months with no insurance cards after multiple attempts over the phone.

I have been a customer of Allstate for over ten years. They have done so much to help me during that time in terms of keeping my coverage well suited to my needs and helping me when I've had questions or needs. Having a local agent has also made a great deal of difference for me in helping with problems that I've had. We had a recent claim and the price of our policy went up. I wasn't very happy about it so I started looking to change and my agent helped fix the problem by finding a way to adjust the policy to minimize the cost of the increase.

I have been very happy with my decision to use Allstate for my car insurance needs. When I was involved in an accident, the claims representative responded to my concerns immediately and greatly helped me through the process. She showed genuine concern for my well-being and really helped to put my mind at ease. I will continue to purchase my auto insurance from Allstate.

I was happy with the price and coverage of my insurance when I signed up and did not run into any trouble until I had to submit a claim. Claim processing seemed slow and they took some time to figure out how to get the repairs done and who would be covered. It was not very pleasant and it felt like I was annoying them by filing a claim for damage to my vehicle. They are good unless you have frequent claims and need to contact them.

My vehicle suffered comprehensive damages on 09/16/2018 and a claim was opened 09/17/2018, after we determined the damage was too severe to fix ourselves. The car was inspected by the adjuster- in our driveway, which made no sense- then towed to the Toyota Dealer for complete diagnosis and we requested secondary adjustments. After being in the shop for a few days, there was no adjuster. We, along with the shop, called numerous times over the next few days and Allstate finally sent out a new adjuster. There was absolutely no communication from Allstate unless we reached out to them first. The car was deemed a total loss and we were issued initial paperwork 2 weeks after the claim opened.

Allstate has been good to me for the most part. But it's hard to tell how good an insurance company is until you run into disaster - and I have been lucky enough to avoid any serious incidents. There have been a few cases where I have made a claim and although they came through in the end, the process was not exactly smooth and painless.

I have had Allstate as my auto insurance provider for almost ten years. Overall, the company has been great to me. The policy isn’t expensive and the price has actually gone down over the last few years. The customer service is wonderful and I can get help easily by calling or going online. I had a claim a year or two ago and it was an easy process. I had a check not long after the claim was verified and processed. I recommend Allstate to anyone looking to buy auto insurance or switch providers.

During my recent claim experience I found Allstate's coverage to be excellent. My damages and bodily injury were covered more than adequately. They did not challenge or question any of my expenses. They provided speedy car rental services that were aligned with a collision shop too, which was quite convenient. However, I was unhappy with the customer service I received. The central claims agents seemed uninformed about procedures when I called to open the claim. They could not answer all the questions I had, and were vague with some of their answers to my questions. I was routed to a claims examiner, and a medical claims examiner, so there were two non-connected things going on.

I've had Allstate for about 6 years now. I've shopped around and haven't seen any lower prices for comparable service. Overall I'm satisfied.

I think Allstate has been the easiest for me to deal with over any other insurance. I am not particularly fond of my agent, but I do everything online so it's not that big of a deal for me. My agent is just a little absent-minded.

I was paying under $100 a month for full coverage before adding my wife, it then went to $200 which was acceptable. Then I added my two daughters and the policy jumped to $800 per month. This was unacceptable but searching other companies, this was actually the lowest. These insurance companies are all for profit and nothing for their customers and Allstate is no different. All the cute and funny commercials do not make up for taking advantage of your customers.

I've been using Allstate for a while now and they have never let me down. They're so great that I actually recommend them to my whole family and even friends. I feel like they have great coverage and their prices are better than its competitors. Their customer service is phenomenal. I remember having problems and giving them a call to ask them about it. Their workers are really friendly and polite. I got my answer and they even provided me with extra information that I didn't need. Overall, I have had nothing but positive experiences with this company and I will continue to use them.

I've been a loyal customer for 12 years, having home and auto with them. During my recent move I had my purse stolen and changed addresses. Changed credit cards but NO one contacted me that my payments weren't being processed!! I assumed the automatic withdrawals were attached to my bank account. But it's been so many years I hadn't thought about it. So after my move I realize I haven't gotten my cards from them. Call and my "agent" tells me I have no plan. I was dumped 2 months prior. I sent a check to try to make it up and he says that won't do it, that he needs more cash and my rate doubled.

I got hit by a guy while driving Uber, so had to claim Allstate, which is the company that Uber pays for insurance to. I have a witness, I have obvious damages on the left front side, I am Unit 2 in the police report, but they still made me to pay deductible $1000 to repair my car, because the other guy told them it is my fault. Nobody even did any investigation. My case manager ignored so many emails, adjuster NEVER returned my calls, and after some manager called me to say they will take care of everything and I never heard from him again. Just terrible attitude.

Switched over to Allstate a couple years ago. All seemed initially good, however, the premium seemed to constantly rise and with the last notice of an almost three hundred dollar increase on our renewal we decided to not renew and cancel following the last payment to Allstate and switch back to Geico. Now regarding payment, we had automatic bill pay with Allstate, never an issue except for when we decided to not renew our policy. Once we notified Allstate of the non renewal I went to the website to close out automatic bill pay etc. following our last payment. Turns out it shows I have a 275 balance.

Wouldn't go with Allstate if it was the last insurance available. Several months ago a guy illegally changed lanes & hit my car. HE WAS CITED. I had nothing but runarounds & problems trying to get my car fixed. The person handling the claim was rude & obnoxious not only to me but to my insurance company & the Collision center where I took my car for repair. Even though I was in my own lane, not exceeding the speed limit or anything else I shouldn't be doing Allstate decided they would only pay 80% of the damages & I would have to pay the rest. WHAT? Yes, because I didn't swerve or blow my horn. With the traffic & the way the guy abruptly changed lanes it was an instant & no time for any of that.

Bait and switch, gave me low quotes, then when I am ready to move forward it went from $138 to $419 because the first two quotes were not accurate. Had to get requoted 2x until they decided it was $419. The first quote was 138, (without VIN). The second quote was 138, with a comparable VIN (same model from another dealership - don't have the new car yet). The third quote when I tried to sign up it suddenly changed to $419 because the first two people working on the quote were not trained properly and did not lookup all required information. Go with a different auto insurance agency, these guys are shady and will leave out information in order to get you to go with them instead of others.

My vehicle (while parked) was hit by someone insured by Allstate. I went and had two estimates done on the damage (at the request of the other party who initially thought he would pay for the damage out of his pocket). The estimates came to $1,640 and $1,820. Despite my having estimates from two licensed body shops, Allstate insisted that I use their quickfoto claim estimate app.

Allstate sucks. Period. I have an open claim with them now. Their insurer was find to be at fault yet they are treating me as the criminal. It took several days to get a rental just for them to boot me out of it after 2 days. Elizabeth ** actually laughed into the phone when I explained I had no money to purchase a rental on my own and she's still employed there. Yet she thinks it's funny a person almost lose their life due to their stupid nondriving insurer!

Twisted my words in getting me to say I used my tools for business and not personal tools. For one they wouldn’t talk to my wife. I am considered deaf. Have lost 70 percent of my hearing. I don’t like talking to anyone on the phone because my hearing hears what it wants to and I don’t hear right so the claim was wrong. So I received 2 hundred dollars instead of two thousand for my tools. I might not be the best person for this but I try and worked my butt off for what I have since I lost my hearing and not going on disability after coming home from Iraq.

We were involved in an accident which was not our fault. The person who hit us had Allstate Insurance. They are the worst to try and get a settlement with, we are still waiting a month later to get paid for our truck which was totaled. They nickeled and dimed us and gave us way under what our truck was worth and now we can’t even get the settlement from them. I cannot believe that Allstate can even do this and still remain a legitimate insurance company. They are the worst insurance company I have ever been involved with. Do not use Allstate as your insurance company. You will be sorry. We even talked to a lawyer and he said that they were notorious for doing stuff like this. They have a reputation for being the worst.

I purchase a service contract with the purchase of my 2014 Dodge Challenger in 2015. Seemed like a great investment. I had never used it. I recently needed front struts for my car, when I tried to use my contract, the agents I spoke with told me that it wasn’t covered because they “considered” the parts needed to be “shocks”, and that my contract didn’t cover “shocks”. When I purchased the contract I got the best one available for around $1700.00. Everyone I spoke with about my contract told me if I had purchased a lesser tier contract “shocks” would be covered.

I've been with them for 6yrs with no claims filed then one day some guy in front of me whose tire started falling apart throwing debris all around my car then the tire detached hitting my passenger side bumper. After viewing the damage I found both the bumper and side panel was damage and a significant dent in the hood. I have a dash cam video recorder and submitted the video and the claim agent said they would only cover the bumper because the damage to the hood happened from a prior incident. Wait, What? They said they couldn't see anything hit the hood, well that's because it was below the camera's view and something kicked up from the other driver’s car and hit my front end of the hood over the hood's hump.

Did not look at vehicles, determined fault, which was contrary to the police report, where their driver who was cited. Scam artists, do not want to settle claims, just drag out the process. NOT IN GOOD HANDS WITH ALLSTATE. Hire an attorney, DO NOT GIVE A RECORDED STATEMENT, as he twist and distort the results.

I am writing a review about Allstate. They have been a horrible company to work with. I have had to switch to many different locations because the employees always have an attitude. Every one there is opinionated and today was simply the last straw for me. The women said some things to me that were unprofessional. Honestly how could she work in customer service if that how she speaks to people? So tomorrow I am cancelling. It feels like a weight has been lifted off my shoulder. I am switching to Triple A. They were so nice and polite to me on the phone. I cried to them how bad Allstate has treated me. :/

I contacted the Allstate Indemnity Company's executive offices complaining of a payout on a fraud claim filed against my policy. Next, after speaking with their representative, I had to file formal complaints with the state insurance commissioner and, the FTC. I have been a customer of Allstate for many, many years. No accidents, no tickets, no losses. WORST customer service, lacking in providing help and assistance every step of the way. 'In Good Hands,' I don't think so. Allstate will not allow a customer to speak with upper management, officers of the company. Their protocol is to silence the individual or, cause additional monetary expense for having to retain an attorney. This is how the company treats, I should say, mistreats their customers. It's unacceptable.

Cheryl ** low balled me, questioned me, down talked to me for 30 minutes about my prescription glasses and other stolen property as if I was a liar. I have been a customer of Allstate for over 13 years and have never been disrespected in this manner. She mentioned there was over 20 optometrists in Arcadia and said she cannot just call and get a number, well I did just that in a matter of minutes. 3 locations gave me a price of $400 to start for noneconomy glasses with prescription, not one place but 3 and not one denied giving a price over the phone. Mind you this price is to start. I can only hope this lady doesn't nickel and dime me on all my personal belongings after getting my car stolen. Allstate get it together, this is ridiculous to have to put your customers thru after a loss... These people are stress!

I had a terrible experience with Allstate I’d like to share to warn others. I was hit while my car was parked in a parking lot. The other driver did minimal damage to my car but my car was only 4 months old so we exchanged information as he said he wanted to do the right thing and take care of the damage. I filed a claim through his insurance, Allstate, and they instructed me to send them pics of the damage, they would give me an estimate for repairs then I would go to an auto body shop of my choice, give them the paperwork and Allstate would pay them direct. I did exactly that.

Since 2003 I have always had car insurance. I only gave a try to Allstate month ago only because they offered lower price on my car insurance than what I originally had. But I had to cancel it within few weeks. They sold me car insurance for $124 a month and after 20 days in, I got email that my monthly payment doubled because salesperson made a mistake. Okay, so how is that my fault? "No. It's not your fault miss but there is nothing we can do," was the answer.

My wife was at a red light in a construction zone among the cattle shoot of cones so nowhere to go. She is hit from behind by a driver with Allstate and he was cited. After a month of messing around with them, multiple phone calls, visits to the body shop her car is totaled for which they "accepted liability". My wife lost work with time spent going to hearings for the bum that hit her (he challenged the ticket) and at the bank buying a new car.

I have been a customer for over 25 years, the increases in the past have been acceptable 2% or 3%. However, for the past two years I have been hit with increases of 10%, 11%, 15% and the last one was the one that broke the camel’s back; a bopping 24%. OMG!!! This is ridiculous! I’ll remind you, No accidents, No tickets, No claims. I know that there have been a lot of fires in California, but getting us car insurance customers to pay should be against the law. Where is our California Insurance commissioner? Sleep at the wheel? Unbelievable, I have switched to a different insurance company and I’m paying what I was paying two years ago now. To all out there, shop around!

Allstate offers awesome discounts on auto insurance if you have a smart phone, computer, and internet access. Customers who can’t afford such niceties are discriminated against. There is a 3% discount and cash back reward to download their app and let them track your every move with Drivewise, however if you can not afford a smart phone or are unwilling to allow them to access your every move you will be financially punished.

I have tried multiple times to get help with a simple problem regarding our mileage/usage on one vehicle. I have supplied ample documentation yet have not been able to get any help from anyone at Allstate. The agent's office keeps making me jump through hoops and provide more and more documentation for a very simple problem that is clearly a mistake. The 800 numbers are only recordings and transfer me directly to the agent's office over and over. Our annual mileage is documented at an amount that is more than is even on the car to this date! This has increased our policy premium. I have no one else to call...

I was hit from behind in a car accident and had bad lower back pain. Allstate (where you're always in good hands) told me that would cover up to $1,000 in medical treatment for a year. I went to the chiropractor four times for treatment and each time I was harassed about being reimbursed. I was never able to get a hold of the agent “helping me.” Always had to leave voice mails and wait for her to get back to me. Worst service ever and now I have a messed up back and don’t want to continue treatment because they never pay... isn’t that what insurance is supposed to do? I have now canceled my insurance with them, my husband's insurance, my mom's insurance and working to get my in laws, sister and brother to cancel. If you want good service call Geico.

I was leaving the post office, had backed out and had put my vehicle in drive when an SUV backed into me. They weren’t looking and admitted to causing the accident. Long story short... just like many other stories here, the Adjuster found me at 50% fault. I was extremely angry! He twisted my words around even though he had a recording and told me to get my insurance to do their own investigation if I didnt like it. Allstate is horrible!

My car received water damage. It took an adjuster from Allstate, almost a week to view my car because according to Allstate "there's not enough adjusters in NYC (the highest charged customers)." Not my problem!!! when I've been paying Allstate $420 a month for my insurance for the past 4 yrs. Each time I call for an update I can't get any real answers. It's been almost two weeks and I have no car to take my little one to school, because my car is considered a total loss and I haven't received my car cost. All I'm saying is give us what we pay for speedy, thoughtful and correct care. Allstate has made me feel like I'm not deserving of good care and all the money I have paid for my safety and others has been a waste of time. WITH ALLSTATE YOU'RE NOT IN GOOD HANDS!!!

Awful customer service. They DOUBLED my rates without telling me after ONE accident 6 months ago. Who thinks 776.00 a month is a reasonable price to pay for 2 car insurance policies? They avoided my phone calls, I had to block my phone number in order for them to answer me. Never a follow up call or apology, I was without funds for OVER 6 days waiting for a credit from my termination of this policy as they didn't even offer to redo my policy and lower the rate. And I have been a customer for 5 years. Clearly this agent does not value client loyalty and couldn't care less that my kids and I were without money for almost a week! STAY AWAY! Go with Geico... They saved me over 450 dollars a month on my new policy. Allstate should be ashamed of the way this agent treated me and my family after all the business I gave them.

I just came to Allstate in March of this year. In June of 2018 they decided to add my sister to my insurance without letting me know stating they were a "family" insurance company. So basically anyone that had the same address on their license was automatically put on the insurance unless I could provide another address for them or proof they had another insurance. My insurance went from 150 a month to over 400 a month. When I discussed with the local agent I had no idea where she was staying. They insisted because it was my sister I knew something. I asked them to take me off automatic pay and they didn't do it.

This is just a follow up regarding my claim back in May 2017, it's August 19 2018 now and Allstate has not pay me for my medical bills, they also made the choice not to pay anything for my son... nothing for pain and suffering and none of the medical bills. There is no room for negotiation with ALLSTATE unless I get an attorney to fight for me, they flat out told me that they have made I choice of how much they want to pay me, what they want to pay doesn't even cover the full bill for my treatments $2000. They chose not to pay my son, in their eyes my 9 year old kid who was in the back seat at the time of the accident, didn't suffer any pain.

I've been an Allstate customer for over 30 years (since acquiring my license at 16). My entire driving history - 1 speeding ticket (age 18) paid for. No accidents until Dec 31, 2017 (minor accident). Recent premium history renewal every 6 months. Currently own a basic Toyota Prius for 8 years (2010). Keep in mind I call to inquire on reason for increase... same song and dance... increase nationwide for ALL Allstate customers. I pay in full every renewal... July 14,2015 (for Sep renewal) = $505.56; Jan 12, 2016 (for Mar renewal) = $505.57; July 13, 2016 (for Sep renewal) = $542.10; Jan 11, 2017 (for Mar renewal) = $562.98 (start of new agent. I was not informed of to replace my old agent due to illness/retirement (?) of 10+ years); July 13, 2017 (for Sep renewal) = $609.80; Jan 10, 2018 (for Mar renewel) = $678.46.

Due to my former Allstate agent’s error, I overpaid almost $3,000 over 4 years. I had suspected something was wrong several years ago and asked the insurance commission for Kansas to step in and help. We switched agencies and my new agent didn’t catch the mistake. Allstate refunded almost $700 worth (one years overpayment), but now they are refusing to refund the rest as it isn’t their policy to refund more than 1 year’s mistake. I was even told that “as a woman”, I need to better inform myself of how to take care of my household and that I should have known my policy was wrong. They told me I should have checked all my tax records and appraisals against my policy myself and should have never relied on their agents to do so. I’m not an insurance expert, they are...

I was in an auto accident with no injuries. My car was damaged and was towed to an Allstate approved, Great Neck Collision at 1 Elm Street in Great Neck, NY. My car sat there for 4 weeks and when completed, I picked it up. The car was not test driving by them. I brought it to Honda dealer and was given a report of leaking boots by the front axle where work was suppose to be done. The front rim was bent and needed to be replaced and wasn't. It was hammered back in to place and bent.

So I was side swept by an Allstate insured person. He asked that I not call the police to file a report, but I still did. He admitted to the police that he was the one that drifted into my lane and caused the accident. When I filed the claim with Allstate, they took both our statements. When the first adjuster made his final decision he decided that I was at 20% fault for not honking... like I knew his client was going to drift into my lane. I refused to accept that because I was not at fault... and may I add, when I first spoke with the adjuster and I asked him for the process, he stated that he would have to determine fault and depending on his findings, I may be 20% at fault. How did I know he would have put 20% fault on me when he concluded his investigation???

I had to hang in there with them for three years because of an accident (I was slammed from behind by an uninsured, NO DL, expired tags driver) and they hung the blame on me because the office was intimidated by the owner of the other car (older linebacker of a brother of the unlicensed driver -- shouldn't have even been on the road). Long story short, if I'd switched insurance earlier, I would have paid out the ** (more than I was) and this even angered my PRIOR agent. Monthly payments dropping for three years until this last policy was almost over, then I find them claiming I had a new accident.

I filed a claim for an RV, the RV is totaled due to water damage. They declined the claim stating they don’t cover freezing/broken lines. I filed another claim for water damage, since it happened a couple times. They declined that one stating they don’t cover mechanical issues. Make sure to read the fine print, they have a way of wording everything to cover them which leaves the customer in a bad way. Needless to say we have a 4 year old camper that is totaled and we have to pay on it for the next 8 years. Worse Insurance company EVER. I would NEVER recommend them to my worst enemy.

I paid my last premium to take me until Aug 26th of 2018 however I was cancelling my policy on the 13th, was assured I would be given a refund. The day after my payment was taken out of my account I received a bill saying I was not getting a refund. Also I owe money. Horrible experience and service. I called and called and they keep giving me the run around, saying, "All of our managers are in meetings and we are all in the same department. You cannot speak to anyone but me."

After 24 years of being with them they screwed me hard! This company stole $1,100 from us. They changed my policy without me knowing from $415.67 to $1,325.00 a month!!! I never got a call or notification! I paid for 1st wreck forgiveness but let me tell you that doesn’t matter if it’s someone else driving your car! This company lies, overcharges and can’t even back their programs! After 24 years all I can say is ** Allstate! Go with any company but this one! Nothing but liars and thieves!

I was with Allstate over 6 years both auto and home, all no tickets, no accident, all the sudden when Nevada changed the auto rate, they took advantage of me, with 4 vehicles I was paying under 4k a year, now all of a sudden they want charge me 7200 per year. Now if you're minority or somehow your name sounds foreign, watch out they'll definitely take advantage of you, by the way I have excellent credit and live upscale neighborhood.

I was rear ended by one of their policyholders and it was a terrible experience dealing with Allstate. My car is older, 1969, and they didn't have a shop that would work on it so I had to find one. Then the shop was charging too much, then it was too far away, then it was taking too long. Then, as the cherry on the cake, they charged me for the rental car because "they only cover 'reasonable' rental". So I guess I am being unreasonable by needing to get to work while my car is being fixed. Terrible company!

I like Allstate. Whenever I've had a question or just needed some clarification they either answered right away or got back to me in a timely manner. I've never had any bad issues with them. My agent is great and he keeps me in the loop but after a while all insurance companies raise the price so you have to play the same game they do and shop for first time deals. They are very upfront but I'm probably going to be shopping around because of price.

I was in car accident since February. The car hit me in the back, went to the hospital by ambulance, and went back to the hospital 'cause I was in pain. They did all type of X-ray. The hospital sent me bills for the ambulance, I sent it to my claim adjuster Tara **, now the hospital is sending me to collections. Tara don’t pick up calls or returning emails, now my credit is on the line. I’m in that point now to get a lawyer. Allstate don’t give crap about people. Bad customer service.

We called to find out the difference in stacked and non stacked policy, should we carry uninsured motorist? The agent explained everything in detail and advantage and disadvantage of uninsured motorist. Very, very helpful. Also, every customer service person we have talked to has answered our questions very promptly and explained our answers very well. We never had to hold on very long.

My vehicle was damaged. They didn't cover the damages. They took my payment. Gave me the runaround about when my payment would post giving them time to Bill me more as they lied and waited and then after that they cancelled my policy and kept my payment. Very unprofessional. Don't spend your money on this scam company. This has been a while. They still haven't returned any calls or money and that was also one of the lies that I would be refunded. How convenient that they couldn't post my payment until they cancelled my policy.

I've had bad experiences with Allstate in the past (70's thru the 90's). But the dealings we've had in the past 4 years have really changed my mind about them. We couldn't be happier. Prompt, courteous attention to our claims. Diligent follow-up to make sure all was satisfactory. Fair claims adjustment and rapid payment of claims.

Had a small accident with their insured 26 days ago. This is minor repair, no injury, their driver admitted fault. Still waiting to be made an offer. Have been told they accept my claim but no rental car additions such as the fee I paid to CHP for a report, my time or mileage driving to get repair estimates, bring them reports, etc... How long could this take? And really for my time... I will just take their insured to court.

On June 6th, 2018 my daughter and 2 year old granddaughter was hit head on by an Allstate insured. He was drunk and ran, a good Samaritan chased him and got his plate #. He was then arrested. After 3 adjusters and over a month of going back and forth Allstate finally accepted responsibility. We finally got a rental car on July 9th, 2018. They deemed my daughter's car a total loss and then offered over half under the value of the vehicle. They would not even consider deviating or negotiating a different payout. I have had nothing but a poor experience with Allstate. If I ever needed insurance I would not even consider them as my insurance company. I thought Allstate was the "in good hands" insurance company.

My granddaughter and I were involved in an auto accident in May 2018. We were struck by a vehicle that is insured by ALLSTATE. The driver of this vehicle came over into the lane of traffic that we were traveling in and struck our vehicle. This driver immediately admitted that she did not see us because she was having a conversation with a passenger in the vehicle she was driving. I was informed by the ALLSTATE Claims Adjuster approximately 1 week after the accident that the driver of the vehicle they insured was refusing to speak with him and that he was going to give her 30 days to decide to speak with him before he did anything with the claim. I had already explained that the vehicle belonged to my daughter and that she was employed and had to have a vehicle. The adjuster refused to provide my daughter with a rental and I was informed that if I was unhappy with this I should let my insurance pay for the damages.

Worst company I have ever dealt with for auto insurance and customer service. I switched to Allstate and had nothing but problems with my auto insurance. Paid for 6 months up front and 2 months into my contract without notification it was canceled. Got a letter in the mail after the fact billing me for a new policy at a higher price. I called them and while they admitted my policy cancellation was an error on their part and was sorry their computer would not allow them to fix it.

Do not purchase auto insurance with them!!! I purchased my car from a dealership that had one of their agents in house, I had insurance with another carrier but Allstate claimed it could save me money - they got me a "cheaper" policy to get me to leave and now the switch came. They changed my payment date without my knowledge, they changed my payment amount without my knowledge, canceled my policy without my knowledge and claimed I was a month behind. I literally have only been with them 2 months and I'm looking for another carrier! AWFUL CUSTOMER SERVICE, RIP OFFS, WASTE OF TIME AND MOST IMPORTANTLY MONEY!!!

Absolutely disgusted with this company. We were loyal customers for over 10 years then we recently switch because we saved $2000 with a different company. We received a bill from Allstate for $31 and didn't get around to paying it yet. It's only been 30 days. We now received a letter from collections. What a bunch if BS. They don't even send a warning. Most companies give 90 days and they'll warn you that they are sending it to collections. I will spread the word wherever I can on social media and word of mouth that this company is horrible.

25 years and a deluxe policyholder and proud Veteran here. I won't make a long story out of this but here it is plain and simply, This Allstate we joined is not and I quote (NOT) the same insurance company I thought I had! I filed a simple claim for some hail, they had a bill for the a/c unit for hail and lightning replacement, and paid for my truck as it was damaged also. They wouldn't pay for the a/c unit even though the contractor wrote on his bill that the damage was because of lightning! Another reason to (NOT) use them or leave them asap is the fact that they sent a young kid (not an Allstate adjuster) to my home as they subcontract out now to what I believe are loss prevention specialist that show up to make sure you are unhappy with their service. Talk about rude, this kid would not talk to us, he would not answer any questions and he was rude to my wife!!!

Just wanted to put out there how rude and running around they give once a claim is file against them. Spoke to claims agent. They could not give us a rental or car repaired until the agent made a liability decision. I let them know that all they had to do was pull up the police report and it would clearly state who had liability. Their answer, "We do not go by the police report. We make our own decision."

I have never had an issue with my local representative which is why I have kept them, but the claim I had to conduct 3 years ago has left a sour taste in my mouth on their overall service. Poor service for claims when you have been a loyal client for nearly 20 years. Local office representatives are good but when the need arises for what you pay for beware.

Allstate quick photo claim is BS. Their claim came out to 1/4 of the repair costs of one of the local repair estimates and less than 1/3 of the other quoted repair costs. We submitted the smaller cost but to Allstate but they refused the estimate. Their customer service is terrible as well. Their client re-ended my son and their initial response was an attempt to decline responsibility for the accident. I'm not generally the type to openly complain about a company to other people but they can count on me being extremely vocal about this. I think they should be compensating us for the extra runaround on this as well.

I had an accident on 5/6/18 and have full cover on my car. Car was “repaired” at an Allstate certified shop that had car for three weeks but when I picked up car it had a horrible sound, which shop and Allstate said was AC, "Go fix AC and if noise continues we will fix the car." Fix AC as stupid as that sounds. ($950) later car still has the noise. Allstate send adjuster to shop to look at car (David **). He did not look at car, did not listen to shop owner and I get a call repair is not covered because I did not take care of car, now repair is around $2700. I have been called a liar, treated like a criminal by him and he was a jerk to the shop owner too. I of course will cancel my policy and never ever go back to Allstate and I will be suing for damages to my car and all the emotional distress I am still going thru. The lack of integrity by Allstate and the feeling of big company against single woman is very upsetting but I will take it to the end.

My agent Doug ** was very helpful and I would recommend him. I got quick replies to my questions, he explained exactly what would happen next, and called me back twice with additional information that I needed.

I asked them to cancel my auto insurance because I was switching over after my six months. They send me a letter four months later stating they were charging me for the month I cancelled because they didn't get it in writing... "Why would you think I'm paying for a double policy" is what I asked them. They still sending me invoices, I wish they would fix it, I have proof of my new insurance. Customer service is clueless. Keeps telling me contact my rude agent. My agent was rude and I will never deal with them again. Seven months later and it's still not resolved.

I had put info on a site to check diff prices with different insurance agencies and I got calls at work from CYNTHIA at an Allstate location. I asked why she was calling my job, told her I never gave permission and that it was beyond rude. She said "well you should ask for insurance quotes online", then and hung up on me! She had the worst tone of voice when she said that to me. I was not able to get her info or her location info and I am beyond upset about this. DO not go on any site for a quote because they will contact you nostop and follow you where you live to send mail nonstop too. Her behavior was unacceptable. I will NEVER use Allstate after this little taste of "CUSTOMER SERVICE".

This company is the worst I have ever dealt with. Hidden fees, false advertisement and or leading the consumer. And if all that ain't enough then they lie to you and continue to change prices on you. I thought a contract was exactly that. The claim was fun and easy but what wasn't was not only the way I was treated afterwards but the craziness on how they run that department. Don't trust them and if you have to go through them make sure before you sign or agree that accident forgiveness and towing is included cause they don't tell you that they no longer provide that in the deal. It’s now an optional thing.

From the very first time I called them, they were very professional, and very friendly and helpful. My only gripe with Allstate is they continually run that commercial for a Reward Plan and that plan is not available in California.

DO NOT BUSINESS WITH THIS OFFICE OR ALLSTATE IN GENERAL. Go with Geico. Allstate, David ** and his employees are nothing but crooks and thieves. They charged me for a policy that I canceled a week prior to its renewal back in October 2017. The customer service lady, Loudie is just absolutely terrible at her job. I called and told her that I wanted to cancel my policy and she did nothing. She didn't return my phone calls and she never called me as she normally would to see if I were making a payment.

My previous insurer raised the premium to unjustifiable (on my opinion) level. So I started looking for better options keeping in mind the same limits as in my old insurance policy, and found that AllState's offer was the lowest one. But what struck me the most was the personal approach - the agent contacted me and continued working with me via emails and phone calls, until all formalities have been completed. When I called back, waiting time was minimal, and when necessary - they returned call after I left a message. This is just awesome!

I'm with Allstate over 30 years and never had an issue with claims or being dropped. My son was in an accident that was his fault and they paid over $5,000 to repair car immediately. The only drawback was an increase in premium when renewed which all companies will do. Eventually they reduced the premium each renewal and we are back to normal. I have compared with other major companies and they cannot compete with the rates I am getting for full coverage.

The untold reasons but you could be dropped from Allstate. I’m hoping that this would help another motorist when you’re out looking for insurance. If you’re getting a windshield replaced and the windshield company tells you if you have Allstate it’s free not true. If it’s a Hit and run that still counts Against you. Allstate will count that against you and drop you... Regardless of the situation If you file a claim it could be held against you and Allstate will drop you. Whether it’s the other driver's fault or not. Please be aware!!!

I have been a customer of Allstate Insurance for over 20 years and have nothing but good things to say. They have taken very good care of my insurance needs. I like the plan, the insurance cost, and the representative who serves us. I am happy with the company.

I enjoy the fact that I can always get a hold of my agent. I also enjoy the quickness that they adhere to when I file a claim for reimbursement. However, I don't like the lack of being able to play with the coverage without having to contact the company or my agent though. I also am not a fan of the Drivewise program because I never get a bigger discount. But I have had excellent experiences with my company. I enjoy the overall friendliness and willingness they have to help me get the best price possible including different options that will give me more discounts.

We have been pleased with our provider & our agent. The local Allstate personnel are very helpful and give us suggestions to help save us money. We have a monitor that tracks our driving for safe driving discount. Also like their accident forgiveness. We don't have major accidents, just mirror breakage or windshield cracks. They help to set up repair without me having to do it. Comforting overall and you pay for quality. ut should offer less premium for new teen driver, or reduced each year. Offers drivers ed classes to reduce cost and offer a discount for excellent grades.

I have never filed one single claim but my insurance continues to climb. My agent never tells me when my policy is out of date and should be changed. I have all canceled my car insurance after finding out I could get the same coverage for $1200.00 less every six months.

Allstate is a great insurance company. I had the absolute easiest experience ever signing up for them. My agent is easy to reach by phone. I called him and gave him my information. He entered all of it and my insurance was set up. I have added a significant other to my policy with just a phone call. I also was in a little fender bender and all that took was a phone call as well. They have an easy to use website where I can print out my cards, see my insurance history, etc. I get refunds for good driving. They make everything easy for me and are not outrageously expensive. I have much better coverage than I previously did and have never had any problems with Allstate in the last 10 years.

Worst company ever. Refused my claim because they couldn't find paperwork from 9 years ago. I am not responsible for what a company did not send. 20+ years a good customer and at least $200,000 later. They even denied my auto claim. I pray you will be investigated a prosecuted.

Great customer service with Allstate Insurance. Kind service given by those who work at Allstate corporately and locally. Their local service at Randy McKinney's local office is extraordinary and very exceptional in how they treat each individual customer. The price could be better though. The local franchise at Randy McKinney's office has no control over their cost, but if they did I am sure they would do all they could to maximize the service for the lowest cost possible.

Only homeowners was good on claim. Auto not helpful. Directed me to the insurance co. of the person who hit me. Said if they helped me I'd have to pay $500 deductible so to go to other drivers insurance. When insurance given police was wrong I had to track down correct insurance co. myself. Luckily I took many many pictures with phone to support my claim. Cops didn't establish fault so I had to myself.

The whole process of getting my car repaired was smooth, efficient and customer friendly. Called 800 claim #, appointment given to meet Allstate damage estimator at a convenient location, told person were I wanted the repairs done, garage review damage cost and coordinated direct payment from Allstate, car was fixed. My autos had been insured by Allstate for 50 years. Every claim I had to file for has always been handled efficiency. I have see the progress Allstate had made throughout the years (now with the help of computerized systems) in making the claim process even more smooth and customer service friendly. Allstate may not be the cheapest auto insurer; but they surely provide good customer service.

Allstate is very pro-active and in constant communication with us about a variety of things. As with any auto insurance company, the current rates as a new customer are good. But my opinion could change after next enrollment. Will our rates go up? Will there be a problem, should a "real" claim be made? All an unknown but, with Allstate's reputation and longevity I expect things will continue to be more than acceptable. I've only had a glass claim and an appointment was made while I was on the phone with the insurance agent, which made this an easy process.

I had an accident and ripped my front fender off at supermarket. I dread calling an auto insurance company because it is a long process of saying the same story to 3 different people, being put on hold or told to leave a message. When I contacted Allstate, I spoke with an Angela. She was very nice and assured me everything would be ok and have a smooth process. She also assured me that she will stay with me to the end, and she did. It was a wonderful experience. Only had to make one call and was not on hold or transferred. She handled everything. Once my claim was complete I received a courtesy call letting me know my claim was finalized.

My wife was rear-ended in a highway accident by an idiot covered by Allstate. They assumed 100% fault. After 4 months of nothing being paid by them, we retained counsel. 8 months later they are still lowballing the bills for medical and trying to weasel out of any pain and suffering. They need to be investigated by the Federal Government for unfair insurance practices. Those insured by them really don't provide liability coverage to those they hit while on cellphones.

Most insurance companies I have dealt with in the recent past make it hard to get a claim paid. I do not like insurance, but it is difficult to live in this day and time without it. I have yet to find an insurance company that really is client friendly. We had our vintage Airstream insured and I damaged it in an accident, the process was long and arduous to get the claim paid. They basically totaled out the trailer and we bought the trailer back and had it repaired. Claim paid was much less than actual value of trailer.

I've shopped around, but car insurance can be confusing with all the different deductibles and options for your policy. All I really want is a reputable company that stands behind me and won't rip me off. Allstate might be a little more expensive when I renew vs. swapping companies all the time. But, the small amount more that I pay is worth not having hassles. The local agent is pretty good which really helps. They answer the phone when I call and don't give me the runaround - a definite plus. I understand my policy and the rate that I pay. They suggest things I can do to lower my rate, like setting up email policy.

I had a good experience with Allstate Auto Insurance. No hassle and no fuss or muss! They were fair, did not yell at me like another company and they did their job. That is the value in the policy. Overall I liked their service.

The claims process was not very efficient. There is lack of communication between claims rep and myself. But my local rep is pretty good.

I got into a 2 car accident 1 year ago in my brand new 2016 Nissan. The car behind us didn't have insurance. I have full coverage on my car and Allstate Auto Insurance would cover it but I had to pay 500 deductible. I decided to not pay it in my case. It was minor and not worth the fix. I pay about 140 for full coverage and I was disappointed to find out even though I was not at fault and got hit from behind that I still had to pay a deductible. I was really upset about it. I feel your insurance should back you up and you shouldn't pay nothing out of pocket but it seems that's how all insurance are.

Had an accident on I-95. Construction signs on the right hand side suddenly appeared forcing cars to quickly get to the left. Sadly, I was cut off and hit the wall separating the lanes. Allstate was great in helping me get through the process. One phone call started the process. I was subsequently mailed some forms and that was it. Excellent agent.

The claims process with Allstate was easy and painless. In this instance both drivers had Allstate insurance so I brought my car to the body shop that Allstate uses. There was no out of pocket expense to me. The Allstate Agency I use provides excellent customer service. They answer questions promptly and courteously. Overall, I've been with Allstate a long time and will remain their customer based on the service that I receive from my local agent.

Been with them since 2000 and could not have a better insurance, best price, best service, never a hassle. Filing a claim was easy. I just called my 1-800 number and they did the rest and gave me instant info for the repair shop. Lived up to the policy 100%. Very interactive from my agent to the national office.

We've been with Allstate for over 50 years and we find it to be a company of integrity that delivers protection that allows its customers the benefits of safety and security. More than 50 years of exceptional service from this company ranks it as top of the list for insurance companies. We also have found that the claims we've made over those decades have been handled in a competent fashion. The claim filing process is quick and easy, and the claims adjusters helpful and knowledgeable.

I have been with Allstate since State Farm stopped covering homeowners insurance in SoFL. My Allstate agent couldn't write homeowners as inexpensively as Universal Property & Casualty, so I stayed with Universal for homeowners and stayed with Allstate for auto insurance. My agent is exceptional, calls me on my birthday, etc. He and his staff are truly interested in the welfare of their clients and I'm happy to have found them. I also recently added a monitor to my car which rewards me for continuously driving safely.

Everyone should do a cost review of their auto ins. Yearly as the prices do change and you may be able to save a lot going to another company. Geico always advertises that you can get great discounts with them well that depends of what state you live in. I got a savings of $800 switching from Geico (who I was with over 10 yrs) going to Allstate. Agent worked with me for weeks to get exactly what I wanted and he was very well informed.

I have used Allstate for over 20 years and they were always professional and always more than equitable. Filing a claim is very fast and more than fair. The price when I checked was always in line and not a sufficient difference with other insurances.

Allstate is our safety net. We have been with them for a long time because we know that we are someone not just paperwork to them. And they are awesome at their jobs. Even if it is at the main branch or our branch in our town we always feel heard. They have an answer for any questions we have. We listen to their advice because we know they have what is best for us not them.

It is easy to file a claim with the number on the back of my card, but harder to get an estimate since they no longer do it in office like before. My local office is always trying to sell me more insurance which I don't need. Also Allstate is very expensive insurance. They changed policy that says it won't cover anyone but my husband and I in case of an emergency on my policy. I'm not happy.

On 04/26/2018, a driver covered by Allstate Insurance backed into our stationary vehicle in an attempt to get into a parking spot. Due to the fact that the car was moving backward against the flow of traffic and driving very erratically, there was no time to take evasive action. A witness to the accident corroborates this account and has provided a statement to this effect to our insurance company.

Allstate is always there when you need advice. They always review our policy with us each time it's due and answer all questions we ask and give us some pointers on saving money on your policy.

I am extremely satisfied with Allstate. I have multiple lines of coverage with them. They handle all claims promptly & efficiently and I have never had a single problem with them in over 30 years. I have direct contact with my agent and I call him with any questions. He has a great staff who get me the answers & help I need. I have his cell number if I feel I have to speak to him directly. Their rates are comparable with other carriers as well. I would not change insurance carriers.

Violation of Unfair Insurance Practice Law 2695.7 - On June 12, of 2017, me and my wife were involved in a auto accident. Contrary to Allstate Insurance advertisement, I was not in “Good Hands”. I submitted a HIPAA authorization on July 18, 2017, one month and a week after the accident so they would delay on paying my medical expenses. One year later I was asked to comply with a in person recorded statement which I felt was more to help them not pay on my medical bills and find a reason to delay more. They asked for another HIPAA, it was then when I realized they were just delaying for no reason.

I only have good things to say about Allstate. They are one of the best customer service representative and the people actually care about me and my family. They do their best to make sure that we have the best policy for our travel and information about how to file a claim if we're out of town. The representatives are a great asset to me. They have always been honest and reasonable about my policy too.

Allstate Auto Insurance was considerably less expensive than at least 7 other companies. The first time we called we were able to get the type policy and benefits we were looking for first quote! That is hard to find anywhere. My daughter recommended them to us and I should have listened the first time.

I was able to speak with a claims agent within 10 minutes of my accident. The agent was very communicative, considerate and helpful. The only complaint I have is that a rental car was reserved in my home city instead of the city I was stuck in but that was an understandable mistake. My accident claim went smoothly and was paid quickly and I would recommend this insurance. I am able to get discounts by bundling policies and the checks I get for safe driving is a really nice perk as well.

All hidden fees and other charges they need to be pronounce other day of contract. Some brokers that take advantage of situations taking more money from consumers. They make it seem they are God. They are only the ones helping us business to stop small grass grows to weeds. After my accident they make me wait a couple days to receive help. This is Grace through my whole years of being a customer, I was being ripped off and hidden fees.

I used Allstate insurance for over 5 years trusting that they were giving me good pricing. They started out with really good pricing but it only went up higher every year. I should have shopped around sooner to keep my price low but I really like the people at Allstate, they were always will to go over the insurance policies I had with them.

We chose Allstate because of the comparable prices and the bundling with our home as well as our cars. Although I always have my questions answered, I always talk with someone different. The only challenge that I have is that my cars all use less than 5,000 miles a year, and the lowest mileage bonus is at 7500 miles. I had a windshield replaced in my car. The response from Allstate was good, but their sublet company Safelite repair ordered the wrong windshield 3 times. I ended up using a different company to install the glass. It only took 1 day with the non-Allstate company.

Allstate is an awesome and a very reputable company. They provide the coverage needed for auto and home and the cost of both auto and home are very reasonable. The coverage is appropriate too. They are always available to answer any questions. The agent and her associates are very helpful and knowledgeable and our agent sends emails advising other products available. It was several years ago when while out shopping our house was broken into. Thanks to our agent, the process was quite easy. We provided the necessary information and in no time our claim was settled.

In the beginning, as with all of them, they kill with kindness but as time goes by you are just another nail in their coffin until it's time to renew and your rates explode but you didn't have an accident. One of the reps started telling me all of his problems to help me understand the rate hike. UGH! I want a rep that will get me the most bang for my buck. A rep that can honestly tell me what exactly I'm getting and as the rates jump explain to me why they're raising and why it affected me.

We've been with them for about 25 Years and have been very satisfied. My husband hit a deer and because he was driving an older model truck and both airbags were blown out. The truck was a total loss. This is our second claim with them in the past 3 years. We live in the country and both of our claims were a result of hitting deer. Allstate handled our claims in a timely and professional manner. They were very respectful to us. We had a wonderful experience with them.

This insurance is a good value for the money. Their service was quick, timely and very thorough. They also call back in a timely manner any time we had a question. We have our homeowners ins with them also.

To date, thank God, I have not had any claims to send in on any policy. I left Allstate Auto when the premiums began getting too high. I do, however, have every reason the believe that Allstate would have treated me well if I had stayed with them.

Saved well over $1,000 when I switched to Allstate. Broker is great and price remains competitive after 5 years with the same company. Good value, excellent service.

All States say "You are in good hands" but that was not my experience. Dealing with their adjusters was like talking to a wall. They gave me more pain & stress than the actual injury... It took me 2 months stressing from one operator to another, as nobody knew what was going on with my case, I spent hours on the phone trying to figured out who was going to pick up my case... it took them two months to get back to me... every day they added more stress into my life. And never felt more discriminated and unprotected with Allstate Insurance claims department adjusters.

My car just got rear ended and the insurance totaled it, I drive a 2006 Mercedes-Benz E55 AMG which is a rare car. My car's value is $14000 and they are giving me $6100, will not negotiate and all they said was either take the money or we will not give anything. Very bad customer service.

I have never in my life had a more horrible and stressful time with something. I was in an accident on March 10th, where I was rear ended by a guy who had no insurance and tried to leave the scene. Thank God for the guys who saw it and immediately pulled over to block him in. Anyway, I just got my car back YESTERDAY... May 5th... First of all, the car wasn't drivable and we made that very clear to Allstate when we set up the claim and gave them the location of where the vehicle was. Two weeks goes by and we called to check just to make sure everything was running smoothly because we hadn't heard back. The car hasn't been worked on because Allstate had it that the car was drivable and they were apparently waiting for US to send them pictures of the damage through an app?!?! They corrected it and said we should take it to an Allstate affiliate shop so the work is guaranteed so we tried to have that done.

Allstate motto is "You are in good hands." That is a total lie, they do not care about their customers. They only care about making money. They do not want to pay their claims when working with roofing companies. The first thing they ask is "who is the insurance company?" and as soon as they find out it's Allstate they don't even want to give you a quote.

Allstate Auto Insurance since returning from Vietnam in 1966. First and only accident on April 24. Hit telephone pole when doe and two fawn stepped out in front of me on an unimproved rural road I live on while in Georgia. Allstate as here the next day and offered less than 1/2 of the value of the vehicle but only if I signed off right then and there. Pointed out that it was less than the "Fair Market Value" from Kelly Blue Book and was told they use JC Powers estimates. Pointed out also that Auto Trader's lowest price like vehicle was well over double what was be offered and then was told that is because "Auto Trader only works with dealers" which is BS because I currently have a vehicle listed on Auto Trader and purchased this vehicle from a private individual through Auto Trader.

Car Wreck 02/05/2018 - I was involved in a car accident where 2 Allstate customers rear ended me while at a Red Light. I was given 3 claim agents to handle this accident. One agent, named "Patrice", called to get my statement about the wreck. I inquired when a loaner car would be provided to me since my car was towed to the repair shop the day of the accident. She informed me rudely since I refused to give a recorded statement, she would call other customers that are willing to work with her... She proceeded to hang up on me... I reported her actions to Allstate Brand Operations - Customer Service, Patricia "aka Trish" who had Patrice's manager call me. Laurie, who is the manager of the local claims office in Houston, TX called and did not handle this problem in a professional manner.

On May 2 my son was involved in an accident with an Allstate client. It was the other person's fault due to her hitting my son in the rear end. My son and his girlfriend went to the hospital emergency room. I was notified by an Allstate agent a few days later. They asked me to send them the hospital bills when I received them. I did as I was asked to do. The Allstate company never paid them. When I would receive another bill they would respond by saying, "Fax me the bill." I was told by my insurance company that Allstate would pay these bills since their client was at fault.

I was involved in an accident on Tuesday, April 17. I was not at fault. Ever since I have been trying to get any information from anyone to no avail. Absolutely nobody is taking my claim seriously and it has been a week tomorrow and I haven't even spoken to my claims adjuster. I have left some not so nice messages on his answering machine and have threatened to get a lawyer. I will not get taken advantage of. Tomorrow morning I will be in touch with my lawyer and he can get the answers that I have been trying to get.

On March 25, 2018 I was hit by a lady Insured by Allstate. She was nice and very apologetic and admitted she was paying attention to her phone's GPS because she was not from the area. We exchanged information and I assured her mom, who was very upset and crying that everything would be ok - no worries. The next day I called Allstate to file the claim but the claim had already been filed and I was provided the adjuster's name and number that was assigned to my case. I immediately called and left a voicemail for Lori **. She called me a few days later, at that time I told her my side of the story. She told me she would call her client and get her statement, but warned me that sometimes the clients won't return her call. I told her the lady that hit me didn't appear to be that kind of person, after all, she reported the incident and filed a claim right away.

I have filed a claim on my car and my wheelchair ramp. I keep getting emails and messages to send photos and I have done this 5 times now. This is the worst experience I have ever had with a claim. Although I have property ins. they refuse to repair my ramp.

After filing a claim with Allstate for my repairs Jimmy ** (aka crook) told me they were only going to pay 80 percent of a claim that was not my fault. I said a few choice words and now we are no longer friends, would not accept any more of my phone calls. Very unprofessional, said because I had cruise control on they were not going to pay the full amount to fix my truck even though everyone said it was not my fault. Then they filed it with my ins. company. Very unprofessional, my ins. company laughed and said they come up with a new reason not to pay out, lol.

I was in an accident right before Valentine's Feb 11 2018. It’s now been right about two months and the shop has been having trouble getting in contact with Allstate. One inspector by the name of Jose ** is so rude I cannot believe he works in customer service. I had trouble getting ahold of the claims department. Took them about 3 weeks to get in contact with me. I didn’t know anything about the status of my vehicle. Seriously just save yourself a headache. Now I’m dealing with the inspector because he claims the fender was not damaged during the accident yet my truck was not like that before the accident.

My son was involved in a hit and run on March 26th. After calling our local office a couple of times and was told they will return the call, I decided to put the claim in online. We took the vehicle to our mechanic. He gave us a written out receipt (from their receipt book). I sent in all the information that was asked, including this estimate. I NEVER received a call, after looking online and seeing that they still was requesting this information I called the claim adjuster I was assigned. His name is Justin **. He was the RUDEST, SMART **, I have encountered. He told me my estimate was no good, looked forged like someone just wrote something on a sheet a paper. To be insulted to be a liar and a cheat was very disrespectful, especially by someone you are paying. This is the same mechanic we have been using since 1992 and to be told their not reputable was a slap in the face.

Saturday December 30th, my car spun out of control on black ice. My car smashed into the median of a busy freeway in -25 degree weather. I called roadside assistance. After a lengthy call time and identity verification process, the operator stated she would have a tow sent to my aid after I gave her an address. The next 20 minutes were spent trying to explain to this operator where my car was located. She was unresponsive at times and was slow at identifying the landmarks given.

I had a silver 1982 Mercedes 380 SEL, insured with full coverage. The car was stolen, and Allstate said the car was contraband, and refused to pay the claim. They did not refund my money, that I had paid for the policy either. This company is the worst! It would be wise not to insure anything with this company.

Horrible service from agreeing to do auto pay. My rate for my insurance went from $230 to $782 without my approval. I have since blocked Allstate from my banking. This very much infuriated me. ** Allstate in San Francisco is HORRIBLE. And my dealings with Allstate are ending altogether.

Allstate is a greedy company that pressures claimants into accepting lowball settlements. On 10/23/17 my wife was involved in an accident in which she was not at fault. The details: My wife was making a left turn at an intersection on a green left arrow. An Allstate-insured driver, coming from the opposite direction, had a red light but decided to make a right turn on red into the intersection. This is a violation of the Pennsylvania Vehicle Code. The Allstate driver admitted to the police officer that it was entirely his fault. He stated he wasn't paying attention. The Allstate appraiser categorized the accident as a “right T-bone”. There was minimal damage to the Allstate driver's SUV, but $2108 of damage to our front passenger side door and some damage to the rear door. The front right side panel of our car was not damaged, nor was the right-side mirror. So you can see that my wife was well into her turn when she was struck.

I chose to change my insurance to a different company and called to cancel with Allstate. Now I keep getting a collection notice that they will turn it over to a collection agency if I don't pay and I've tried to tell them on numerous occasions that I cancelled with them! Very dissatisfied!

I got rear ended last month February 6, and until now March 28, we haven't got any call back from them. I called my lawyer and my lawyer said they called the adjuster and they said, “WE NEVER CALLED THEM AND NO THEY’RE NOT RECEIVING ANY VOICEMAIL FROM US.” They are such a liars. That’s why we never use Allstate insurance. They only good in commercial and stuff like that. BUT THEY’RE FAKE! We’re not really in good hands... as of now. We are still waiting on the respond. The back of my car have huge damage on it and I can't drive it in the highway which is a nuisance for me because highway is the only fastest way I can go to my workplace. Just really hoping that tomorrow we get to have a call back from this adjuster and talk to us.

On March 6, 2018, I was involved in my first accident. I have been an Allstate client for 27 years. No other claims other than a broken windshield. I feel the need to express my utter disappointment and complete dissatisfaction with the handling of my claim. Instead of just sending out an adjuster to assess the damage, they insisted on using a"virtual app" which did not work and took more time than necessary for my mechanic. We got to the point of damages at around $2000, with a couple of things still needing to be adjusted. Finally 11 days later they send out an adjuster who then decides my car is to be totaled instead of fixed. They valued my car at $1400. They over exaggerated the condition of my car and deducted $1600 from the value.

They have bought out my DRS. Refused services that they once covered which is illegal. Admitted to knowledge of people breaking in my house. Divulging personal and medical knowledge about me to people they shouldn't have. Inappropriate contact with DRS. Do I need to say more. Ok. They can try to break me. Destroy me but they will not win.

A few weeks ago I spoke with Denise ** and she was such a pleasure in customer service. Today I spoke with John and he was so very pleasant. Great company. Also by using Drivewise I get a check back for safe driving! It's a win win. Very happy with my choice of insurance.

I never experienced such deceit, unprofessional, unfair practices from a claim against Allstate when I was hit by one of their drivers. They lied. Sent claim payout based on a few pictures for $700. I was embarrassed. They assured me it was a downpayment toward cost and it took a month after initial claim. I said ok. Well my estimate was over $4,000 from a shop they insisted I go through. Then they refused to accept it. Told that same shop to do it over. They came up with a new estimate $2000. Then without even telling me what it was they sent me $2000 check. I figured with the 700 and the 2000 I would accept then they stopped payment on 700. I was so furious. Unbelievable. I caught them lying to me and just being cold and blocking my emails.

Allstate forced to settle for way less. Piss poor to the customer. EVEN HAD WRONG truck. Still would not even look at pictures to show them that finally force to settle for way less. Gun to the head settlement. Do not use them. Good hands are around your neck choking you out to settle.

You are not in good hands with Allstate. I have had two experiences with them one being a client and the other being hit by their client. In my opinion they would rather pay lawyers than take care of their clients. First when I was a client I had homeowners and full coverage on two vehicles. My wife was rear ended and when I called without even hearing the facts first sentence was, "We are not paying for that." After all the hassle they finally agreed to pay. When going thru the repairs the car needed a new rear bumper. The difference between a new and refurbished bumper was 2 dollars and they would not pay for the new one.

I was hit by a driver insured by Allstate. They accepted full liability for the accident. I handled the claim through them since they were liable. Most of the people I spoke with were nice for the most part until I had the opportunity to speak with Mr **. He was belligerent, belittling and downright mean and nasty. He made me feel backed into a corner left with no option but to accept what they were offering me and hand over the title to my car since it was a total loss. I felt helpless. I was threatened with “Big Corporate Lawyers” that would “defend him and then I could let him know how that worked for me.” We aren’t even talking about a new car or a large amount of money. I have never in my life had to deal with such a horrible person. No one should ever be treated so badly.

Anytime I have to interact with the corporate office, I get push back and unnecessary sass from their agents. I get told one thing with one agent, then another thing with a different agent. I pay out thousands to these people every year to be treated like this? Ridiculous. Elaine especially was just rude and unhelpful. But unfortunately you can't even complain about corporate to corporate. Putting a complaint in would reflect negatively on my home base insurance office, and they have been nothing but helpful and friendly. And that's the only reason it gets two stars. Otherwise, don't get Allstate!!!

We are clients for almost 30 years. We have paid for February and asked some discount. Today we have received a letter. Inside we have found our payment check and information that Allstate has terminated us! No any reasons, no any information. We have been for almost two weeks with no insurance in both cars! They have not send any e-mail or phone call. Nothing. This is THE MOST TERRIBLE INSURANCE IN THE WORLD! When I have recorded our conversation on the phone, I have informed them, and right away they shut down the phone! Nice. It should be re-named as a ALLPUPESTATES INSURANCE. I offer to people just BOYCOTT this insurance. Do not buy anything!

I made a claim for my truck for hail damage that happened a while ago and I took my truck to a body shop to get a estimate. They looked everything over and the quote came up to $3400. We had a pretty heavy hail storm and left quite a few dents all over the truck. The body shop was very booked and told me it will be a while to get my truck in. I’m in the military so I actually was tasked to deploy when they said they can get me in. So I was going to take the money my insurance was going to pay out and wait till I get back to fix it. Well Allstate had other plans. They wanted me to do the quick claim photo for my truck and so I did that. They came back with a quote of $300 and my deductible was $500 so they are not going to pay out. How do you go from $3400 to $300? If the tables were turned they would sue for fraud. Thanks Allstate for treating your service members well and making sure they are taken care of before they deploy.

After insuring my home with Allstate for 19+years without a single claim, I decide to give Allstate the opportunity to insure my cars. For my three cars, all requiring full coverage, I pay over $6000. a year. For the house, I pay over $2,400 per year, so combined is almost $8500. for the year. BUT YOU NEVER REALLY KNOW YOUR INSURANCE COMPANY UNTIL YOU MAKE A CLAIM, they sold us a policy without car rental insurance. So after getting rear-ended by an uninsured motorist in a rental car, they say that we have to pay out of pocket! My wife spent 2 weeks trying to talk to anyone who would listen to our complaint, and we're still waiting for a callback from the Allstate rep. Damage to the car was also disputed by Allstate, they refuse to repair all the damage that was caused by the accident.

Don’t return phone calls. Pressure new driver into signing waivers in order to receive checks. Don’t pay out all that applies to a no fault driver claiming case is closed because of waiver. Bill came in two months later for ambulance and they won’t pay because he didn’t say there was an ambulance that took him to the emergency room. Shouldn’t this be included in the long list of questions they ask? Horrible customer service. Horrible to take advantage of people.

Vehicle accident was other driver's fault. Allstate sent me a letter the next day stating it was 100% my fault. No investigation of the scene to check the cameras at the intersection. The "investigator" did not even know that the intersection was controlled by traffic lights. He was looking at old Google maps. Very efficient way of showing me at fault, when all they had were my telephonic statements. I got Allstate to show that the accident was not my fault after numerous phone calls and delay. They stated that they showed me only 49% at fault. Gee, thanks Allstate for stating 51% of the truth. They advised me to not complete a police report when the other driver would not cooperate with the police. Allstate told me they would handle the situation.

On October 12th 2017, my wife was hit by an Allstate insurer. Allstate accepted liability and promised to pay for rental car as long as my car was in repair shop. On Nov 30th Allstate insurance decided to stop paying the rental car without even informing me either by phone / email / letter. On Dec 10th I got my car back from repair shop and dropped rental car, then I learned the rental car company has already charged $450 from my credit card. Allstate is now denying to reimburse as they say it's not their policy to inform the victim about the cancellation of rental car. Neither the rental car company nor Allstate insurance informed me about the rental car cancellation. For no reason I am being penalized for the Allstate insurance ignorance. I seek justice and wish I been treated fairly as I was innocent in this situation.

I’m dealing with Allstate office at Stelton Road Piscataway New Jersey. They are not honest from what they said. The lady at the office told me if I pay at the time I will get the discount and the policy will start cover in next 7 days. I took a chance and bought my car insurance from them. The very next day I got the temporary card printed out show the cover start in 14 days (My old car insurance will expire in 7 days in this case. I will have no car insurance for 7 days until their cover kicks in.). Here is the hard part; I somehow found the better ins company so I called them back to cancel. The same lady in the office took my cancellation and said that I’ll get refund in 7-10 days.

After a detailed description of the hit and run and color photos, an adjustor completely misunderstood what happened, and he maintained his erroneous notions even after we had another detailed discussion. He claimed my car was hit on the left rear, when it was the right, that the damage he saw on the right was prior, failed to see the finish on the bumper required repainting, insisted my car was silver when it was gold, and essentially only allowed a cracked rear backup lens to be paid for. He constructed a scenario for which there was no evidence, in contrast to what there actually was on the photos. I suspect this was because I was emphatic about not going to their own body repair shop. Thumbs down. Avoid Allstate-you are definitely NOT in good hands. I will leave them after this is over.

I was hit by an Allstate customer who tore the bumper off my car. It took Allstate 15 days to accept liability for this accident and only after I provided the police report myself. They refused to give me a rental car until day 16 and my car should not have been on the road. Finally they gave me a car and my car went to the shop. After 3 days they canceled the rental. They had not even looked at my car. Allstate provide an estimate of used bumper for about $500. They did not use new parts nor did they include all the other damage. The real estimate came out to be over $5000. So a few days later they again cancel the rental without notifying me. I found out when I got my credit card bill. I immediately called Allstate where I was given the runaround for days and then they put the blame on the shop.

I am a snowbird and every June I suspend my car insurance and every September I reinstate it. I have done this for 20 years. I had a small accident on Jan 25th and when I called my insurance company they said my car was still under suspension. I just lost my husband on Dec 18th so I doubted that I had done the right thing about reinstating my RAV4, but I later found my evidence of calling in 9/20/2017 and spoke to Susan to reinstate my Rav4 and suspended my 2003 Honda (which I store in Maine), and change my address. I went to see my agent David ** in person and he told me he is an agent and can only explain my policy, but cannot get involved in claims. I was shocked. I explained to him that I had done this for 20 years, could he help me. He just crossed his arms and said "did I have any questions on my policy"? I repeated that I have done this for 20 years. He just kept repeating the same thing over and over.

We have been Allstate customers for 2 generations. We had to leave our Auto policy with them last year as we found better rates. However, when the Homeowners policy came for renewal, imagine our surprise when the ENTIRE premium for our car have been placed onto this year's Homeowners policy. Our personal agent says his hands are tied. The field office that handles complaints says there have been rate increases in the zip code (company line they have been telling EVERY customer regardless of claim). SHOP AROUND. Allstate is just making money off our pockets... Very sad for the years we have spent with them.

Our house had a smoke and soot damage from the fire in neighbor's house. We have Allstate homeowners insurance. Our experience with insurance claim is a nightmare. They have harassed us in all possible ways for not using their preferred vendor. Two adjusters who came over pushed us to use their preferred vendor. When we express the wish to get more estimates they just made everything so miserable for us. I cannot even express my misery and troubles that I am going through for not following their "advice".