Allstate Car Insurance Reviews

They have always been very kind to me. They have saved me money and even talk to me about life if I bring it up. They are good agents and good friends. They have never raised my rates, flim-flammed, money-grubbed or tried to trick me. I appreciate them and that I can get more than one kind of insurance through them.

There was a hit-and-run where my car was parked. My insurance company was able to help Natalie determine who hit me but also get me the check I need to repair the car. Oh and I am very satisfied with Allstate.

I think that Allstate is a good company that has great customer service and always give great advice and in my opinion is the best company to do work with overall. I recommend this company because without it I think I would be lost and no other company can give me the service that Allstate can.

We have had it for 9 yrs with no accidents, tickets or claims. You would think they would give you a discount or something for being a good customer, but overall they are the lowest we could find and an ok company.

Any time that I have had a question about my coverage they have answered me quickly and professionally. I can call my agent and talk to him directly. Any claims I have had have been fixed in a timely manner.

Let me start my story with the fact that I’m pretty new to this country and also driving as an activity, and back in the day, knowing that my first year of driving couldn’t possibly be accident free, I fully insured my car with some insurance company. I bought my vehicle in cash, so I didn’t really have to have the full coverage, but I was 100% sure that down the road somebody will have to pay for the repair of my car and I did not want that somebody to be me. I ‘successfully’ ended up having two accidents within one year, which resulted in cost of my insurance increase four-fold.

Very helpful. Anytime I have a problem they fix it promptly. The payment monthly isn't expensive. Once I had a car wreck into my parked car and they was out the same day, took the report for the incident and had me in a rental car within hours and my car was fixed by the end of the week. Greatest company I've ever dealt with.

I'm happy with my insurance. I've fortunately only had to make one claim, but they responded promptly on that situation. I was in a wreck (not my fault - I was stopped for a school bus and the car behind me didn't stop, plowing into me). The insurance company paid for my rental car and as my car was totaled, purchased the car from me. I couldn't complain.

They have great insurance rates and their customer service is top of the line. Would recommend to anyone. They are very customer driven and thrive to achieve great customer satisfaction.

They are very quick to respond when an accident occurs or when there are claims involved. Although, pricing could be adjusted. It seems that our auto insurance goes up a bunch and not gradually. I've had Allstate for 4 years and it went up $100 per car within that four years. I personally believe that is too much especially for us being with them for quite some time. I feel like we never even got a discount of some sort, like getting rewards for being a good driver. I've never gotten one of those before.

I am greatly satisfied with Allstate. My policy is specific for my needs and very affordable considering that I am on a tight budget. I can count on Allstate's superior customer service whenever I have any questions about my policy. Also, the claim process can't be any more simplified than it already is. I trust Allstate as my insurance provider and look forward to continued business with this company. They are one in a million.

Absolutely terrible experience. My vehicle was totaled by another driver at no fault of my own. However State Farm his insurance agency was willing to offer me $46,001.15 with no bed liner add or navigation add. Now come to find out they had a limits issue - due to the limits issue we had to go through our insurance. Now my own insurance that I pay for every month never miss a payment is trying to screw me. And not offer me near the same amount of money. I find this to be disloyal and dishonest. Regardless if I bought my vehicle for the market bears for more than they offered me. My claims agent is Carlon **, claim # **. My name is Joseph **. This whole situation has made me very uncomfortable with have Allstate as my insurance provider.

My dad is really the person in charge, however in my experience, Allstate has been wonderful. I was in an accident 5 years ago and they were very quick and helpful to get everything worked out and taken care of. In addition, they routinely find ways to lower the cost.

Meets my needs with an good rate. Simple, easy and no problems or complaints. I would recommend to anybody who needs quality insurance at a good price. I am happy and have no need to switch or shop around at this time.

Have had Allstate for over 25 years. They are fairly priced and approachable. I've only had one accident which they quickly came to access and approve the necessary work that was needed. I do recommend them for any car insurance needs.

Allstate is a great company to deal with. The customer service was prompt and friendly when submitting a claim. We had a hit and run and they guided us through the entire process. We had our car returned to us in a matter of a few days.

We pay for full coverage on one of our vehicles. When we went in to claim a sand damage claim they approved but when it went into the shop someone from the company went to do some kind of inspection. He made his own estimate to which the shop had nothing to do with. Then agent then gave us two options, either we cancel our claim or we sell Allstate our BMW which was in perfect condition with low miles at a very very cheap price. So they technically held our car hostage from us for nearly a month until we had to cancel our claim. The agent considered it a total loss claiming it cost too much to repaint the car.

They have comprehensive protection and give you discounts and bonuses for great driving. They also have bundled policies so they become the single point of contact for all my insurance needs.

Allstate is the cheapest car insurance I have had so far, with my bill being only about $60. Most insurance companies have tried charging me over $100. I also had purchased my first car a couple years ago, and with me being freshly out of college, I had no way to afford full coverage. Allstate worked with me and my bank to lower my costs and provide me with the minimum amount that I had to pay.

Allstate's rates are reasonable. My Allstate agent is always very attentive to my needs and concerns. Allstate's customer service representatives are very polite and offer valid solutions to my concerns.

I am fairly happy with my auto insurance provider because they had the best rates available in comparison to other companies. I have yet to have any problems with them and they are available to assist me whenever I have any questions or concerns.

I've had Allstate for the last 15 years. They have always had reasonable rates, great discounts, and great coverage. They have great customer service, and are a very honest insurance company. Also, they have an excellent motor club that I've used a few times and they were very prompt, fair, honest and reliable. I'd recommend Allstate to anyone for their insurance policies and other products.

Never change my rates. Always on call, if you need help. Great prices, never felt the need to think about changing my insurance since I switch to my current provider. My rate was never increased after I was in an accident. They went out of their way to do everything to help me fix my vehicle.

It's a good company that I can trust with my vehicle. I love the price and insurance I get. Allstate always gives me a peace of mind that I know I'm in good hands and protected. If you're looking for a insurance company that actually cares about you and your vehicle Allstate is definitely the way to go!!!

Friendly and no problems. I had one accident and they were very efficient with helping me. All of the reps I have dealt with are always upbeat and seem happy to be at their job. My husband, mom, dad, brother and sister all have Allstate in the St. Cloud area and no one has had issues with the service.

I used to use Nationwide. When I switched from Nationwide, I realized I had been overcharged for years. Now I talked my parents into switching to Allstate too and they are saving even more. Saved at least $50 a month by switching. I'm so glad I made the call.

An Allstate insurance agent called me when my old insurance was about to expire. She saved me nearly $50.00/month with the same coverage and was very helpful with trying to save me money. I even added on renter's insurance through them. I was so happy! Our agent is always helping us with finding the best rate.

Allstate has always been helpful when I have had an accident. Their rates are comparable to other companies and are affordable. Their accident forgiveness program is also a plus to having coverage from them.

I have not had any problems or issues with this company!! I have been with them for over 10 years. In this time I have filed one claim and they did an excellent job with customer service, and making sure I was happy with everything.

I was rear ended by all state insurance at red light. And since it was not much of damage, I drive my car after. That lady who hit me on back trying to text to some one, base of what she told me and admit the fault. However I did next day call all state claim. They never call me back for 10 days. After so many calls someone call me. Claimed that it was my fault, that I back up to their insured. So I send the copy of conversation to claim adjuster and three way phone call to their insured. They refuse to take care of claim. However I had no choice than file the small court claim.

I have used them for about fifteen years and never have any issues or problems with them. Thankfully I have had only one claim with them (about seven years ago) and it was handled quickly and correctly and my premium did not increase.

I have a car accident last December. I went through a lot of pain and physical therapy at doctor's office and self-therapy of my own because I want to get better. But All State did not want to pay full compensation. I already paid for this policy. They offered less than half what I paid for. For example, if my policy was $50,000, they just want to pay less than half because my recovery was ok. They just do not know or care I am still having issue with leg and had some pain. Why they cannot pay out full amount what I paid for policy?

My Allstate agent is always attentive and eager to help alleviate any concerns and answer questions. If my call is missed it is returned promptly. Accident investigations are handled quickly and with sensitivity.

They are a fantastic company that usually helps everyone out in all claims. They helped me from sign up to my accident, and made sure I was taken care of every step of the way.

Allstate has always been there for any concerns or questions I had. They have always paid claims quicker than other insurance companies. I plan to stay with Allstate for many years to come.

We were traveling on interstate in NC mountains when our 19 Foot RV trailer blew a tire on the traffic side. When we called AARP Allstate emergency call center we spent 30 frustrating minutes trying to explain to the operator what happened and what we needed. The operator did not speak English very well. We couldn't understand her and she couldn't understand us. She didn't understand what our 19 Foot RV trailer was. She thought we were an 18 wheel trucker.

I had a good experience with Allstate and used their Allstate drivewise for additional discounts. They were also the cheapest we found in Florida. We used them for home and auto insurance.

I have no real issue with Allstate. My only complaint is that I think it's bullcrap to say my rates are so high cause my Heath insurance doesn't cover auto injuries, but aside from that they offer a lot of discounts to use.

Allstate provides quality insurance, but I often have trouble getting on contact with their representatives. Their representatives are sometimes unhelpful when answering questions about specific problems I have been having with their services. This is a far cry from the services promised in their advertisements and promotion when I first began considering them.

I like Allstate, but I'm not completely over the moon for them, either. I think they don't try to touch base with me enough. At least the representatives I've had haven't. While I think the products they offer are decent, I feel they just want me to pay them and that's the end.

Great service as I have been a customer for more than two years. Great service as they always keep me up to date as to all benefits which will save funds as well as excellent coverage in each and every event concerning home/auto insurance.

Never had any issues with it so I guess they are pretty dependable. Easy affordable payments and also great customer service. I don't think I plan on switching to a different provider anytime soon.

This is a good company, I have seen the company on commercials and I looked it up online. I put in basic information about myself, then a representative called me. The quote they gave me was good and I was very pleased with the price and customer service I received.

I've had great service regarding my car accident back in March 2015. Within 48 hours of filing my claim, my car was fully paid off. I've had agents after agents keep in contact/posted with my claim status from every department or offices needed. Locally & from other mainland offices. Even received a call when my final car paid was made & when my check was mailed out to me. My local office also kept me informed. Great service overall.

I have only had auto insurance with Allstate since September 1 of this month, therefore, I have no claim experience. The only experience I have had with them was signing up, and that was a quick and easy process both online and over the phone.

They are always available, helpful and friendly. They contact us periodically to discuss our policies and see if they need to be updated or if there is any way they can save us some money. We have been with Allstate for over thirty years.

I work at a federal agency and am responsible for the fleet. I've dealt with various insurance companies, but only had problems with one: Allstate. Typically, it's been easy to determine who was at fault in accidents. When it's our fault, we pay the insurer/driver, when it's the other driver's fault, their insurer pays. This was never the case with Allstate. In the worst case, where their driver backed up the wrong way down an aisle in a long parking lot and hit our parked vehicle, Allstate refused to pay and actually tried to make us (taxpayers, including you and even themselves) pay for the damage caused by their driver. They no doubt wished to exploit the fact that we're self-insured and can't depend on full-time claims examiners to assist with accident cases.

A woman had begun to participate in road rage against me and my children after I had exited a ramp from one highway and got on another. At first she just kept at pace with me while driving and was flipping me off, for my children to witness. If I slowed down, she slowed down, and if I sped up, she sped up. The woman had already displayed she lost her self control and that she had no regard for the children in my vehicle. While driving along side of me she had started inching her vehicle closer to my van, all while still flipping me off.

A young guy on his cell phone ran into me and cut me off. 4 year old granddaughter in the car. Allstate has ignored me and rejected my calls. Obviously his fault. They won't call me back. This has been going on for a month. Nobody ever returns my call. DO NOT buy this insurance.

I have been insured by Allstate for each car I've owned since I got my license at age 16, which equates to the past 12 years. Until this past November, I have had less than a handful of claims throughout that time. I park my car in a vicious parking lot for work, and had pretty significant damage done to my Mercedes while parked and inside working. Obviously I was found not at fault, and because of the location of the damage, I was told to file two separate claims. The car was fixed and reimbursed, no problem.

Please get all information regarding billing when you initially sign up. I signed up for insurance and signed up for auto/easy pay. I had been in the easy pay program for just over 2 years when I got out of it and wanted to make my payment on my own as I sometimes pay my bills early when I have the opportunity. When I got out of the program, I called the customer service desk and was not told about the increase that would occur. My bill for October went up to $339 from $113, so I was quite shocked. I call Allstate and got 4-5 different answers as to why it went up. The last conversation I was told it was because I was billed in the rears because this is how it is for auto pay. In addition, I had to pay the first and last months’ billing. So, now I am ahead by 3-4 months which really does not may since. They want me to pay $339, but my total bill is $439.

I have had various policies with Allstate including life, auto, homeowners for over 18 years. Today I had questions - very simple ones about how much I owed on my homeowners policy. It took 5 phone calls and 4 reps to get to a supervisor. I was hung up on 2 times unexpectedly after asking to speak to a supervisor. The reps I spoke with were all a bunch of stupid, mean, rude, inconsiderate, dumb, useless, incompetent, uneducated, idiotic, imbecilic, moronic, ignorant, illiterate, lowbrow, uneducated, uninformed, unintellectual, untaught, unthinking; absurd, asinine, balmy, cockeyed, crackpot, crazy, cuckoo, daffy, daft, dippy, dotty, feather-headed, fool, half-baked, harebrained, insane, bunch of people!!!

Called for a quote a month before our old policy expires. Quoted $770. Called back to get it, went to $890.00. Sounds like a bait and switch concept. The agent said "you had five days to accept his offer." Never heard him say that I and why would I want to overlap coverage. I have heard this same tactic from other people, but never thought Allstate would pull this kind of scam. Find another carrier, they most likely won't pay if you have a problem. We spoke with Daniel at ext **. Said he called as well as text. Daniel phone record when someone calls or texts. Liar, liar pants on fire!

Car accident in May 2014, texting teenage driver hit my STS Cadillac and totaled my vehicle. Mileage approx. 21,000. He had limits of $25,000/25,000. I was transported to a hospital with Fx leg and foot injuries, required surgery with pins on immobilization for 3 months. This occurred on a Friday afternoon and my family notified Allstate insurance company immediately. The following week I called and no record of the call! After many calls case given to a claims associate (BB). This individual had the understanding and commitment to a timely resolution as a new puppy is to not pissing on the carpet!! I won't go into details as I can't believe this individual has the responsibility of managing and communicating to customers on the phone. Case resolved in August 2015. I have been with Allstate for over 25 years and I am looking at other companies to handle my car and home insurance needs.

My vehicle was struck by an Allstate insured driver that ran a red light while texting his employer (Dominos Pizza). While no tickets were issued to us, the driver that struck our vehicle was ticketed and our car was totaled. The initial response from Allstate was that the vehicle was not repairable and a check for 1785.00 would be issued. Two weeks later still no check was received and when we called there was a new claims rep that stated they had not determined fault or seen police reports or witness statements. When the towing company was contacted they stated that the vehicle was still incurring storage charges and Allstate said it was not their responsibility and after reading online reviews this seems to be a common practice with Allstate. Please advise.

I was in a car accident, no fault to myself. I finished paying off my Jeep Commander two months ago. My jeep was totaled because of an idiot driver. Obviously his insurance sucks, Elephant Auto - don't go anywhere near them either. This whole process has been stressful knowing that Allstate and the other company are doing everything possible to nitpick a few dollars. They deducted 762 dollars off my claim because they said my jeep was dirty - sorry I was too busy getting crashed into by another driver to clean it up. I could have detailed the car for less than 100 dollars for it to look brand new. I will switch companies, because Allstate isn't on your side.

Allstate went back on their word and deducted x amount of dollars over my premium did not call email or write before they did it. Portillo office is a joke. He could care less and as far honesty it was exactly the opposite. Told he'd request my money back - been 3 months and now he's saying I contacted his office in Nov. If he'd look at original policy he'd see she had same driving class as other daughter same times. This office and this company are a complete rip off. Wish a friend would have never recommended allstate or Portillo. All I can say is the only thing they are really trying to do is not give my money back. They had no authorization to take any more than what the original agreement. Anything past that was taken illegally.

A tree fell on our truck in our driveway. Allstate rep says "go ahead and have it removed." Five weeks later they still have not paid the claim on tree service. Two weeks after it was faxed they say they can't "read" it, no one called to inform. Emailed it three weeks ago. 1. We just got it yesterday. 2. It's being processed. 3. We don't have the company's address (it's on the fax and email). 4. We don't have the company's phone number (again on fax and email receipt).

Car accident was on 08/29/2015 (Sat). Talked to Allstate representatives for more than an hour. He gave me your team service body shop and phone number. Called them and they were closed. I don't have any choice but to call my AAA, towed my car to my dealer Cadillac. On Monday 09/01/2015, let them know my car is in Cadillac dealership. He set up the appointment for me to inspect my car in Cadillac dealership. The earliest date was supposed on Thursday 09/03/2015 and the latest date for inspection was on 09/07/2015. Monday was labor day and I supposed should be on Tuesday. I was waiting for somebody to call me but didn't receive any calls. Finally, I called today and the representatives told me the appointment was cancelled because I used Cadillac dealership. It has already been 2 weeks and no adjustor even go to look at my car. Allstate is a big company and I can't believe this could happened????

ALLSTATE could really care less about their customers... They are a greedy money hungry company! UPDATE: So now you guys are leaving messages saying that you will pay for the rental till yesterday but the voicemail was left at 6:56am today. Yet I still don't have my car back. How do you propose I get to work everyday? Walk! Please beware of this insurance company...

I had to file a claim as someone hit my parked car. Allstate approved the claim and sent me to their preferred repair shop. The repairs were great.... However, after telling me they issued payment to my account electronically the money never showed up. My car was repaired and If I wanted it I have to pay out of my own pocket. I spent a total of 6 hours on the phone with claims and made at least 20 phone calls to their office and my agent. No one was any help and I had to explain every time I called. I was hung up on and treated like I was trying to cheat them out of money. They acknowledged that they could see the money was never sent to my account but since they did not know where they had sent it then I had to wait till they resolved. I have had Allstate for years and never once late for a payment. After threatening to take them to court they finally cut me a check. I will be shopping for a new insurance company immediately.

I have been a customer of Allstate for a few years. I have noticed every 6 months my up - no moving violations, no accident pay, on time. My vehicle depreciates and my insurance goes up. Had my 71 birthday this year Allstate raise my insurance $10. Because of my 71th birthday an added on the raise for filling out the papers on my insurance for renewal and the only thing that has changed it's the value of my vehicle which depreciated about $5,000 this last year. I believe this is discrimination against older people. And as far as raising my insurance every 6 months it's just a big ripoff.

It's time to renew car insurance and my car insurance has increased. I didn't know why and there is no accidents or tickets.

I was in an car accident and while I was in the process of determining who was at fault. Allstate charged me an additional 125 dollars. After it was all said and done - I was determined to be not at fault. Allstate has refused to refund me and has no valid reason in doing so. Worst customer service, terrible policies. Glad! Glad!! I do not have them anymore!!!

Three weeks ago at about 9:30 a.m. (yes, in the morning) an impaired man insured by Allstate hit 4 cars in the parking lot of my apartment complex. He was driving on the sidewalk when he hit mine. So far Allstate has done nothing. They keep saying they have to establish "liability." So the witnesses and the police reports don't count? How else can the company establish liability? What is driving the denial? In the meantime the people whose cars were damaged are sitting and waiting, though Allstate did say we have the option to go through our own insurance company and we will be reimbursed IF they establish that their insured was at fault! What?! I will never take my business to Allstate where accident victims are "NOT in good hands." Is this denial driven by greed? What's up when Allstate won't take care of the damage caused by a person they insure? I will share my terrible experience Allstate insurance with others.

My experience with Allstate has been one of the worst experiences in my life. So the good hands of Allstate was not extended to me. In my situation Allstate has done everything to prevent me from moving forward. Prior to my auto accident I was diagnosed with a condition known as CRPS aka RSD. CRPS aka RSD is the worst form of chronic pain that exist today. On 9/16/11 as I was coming home from work I was involved in a car accident which resulted in amplified pain, which I didn't think was possible. The pain was no longer just in my left wrist and hand, it had traveled to my arm, shoulder, back and arm; and the pain increased tenfold; I was suffering extreme swelling and stiffness.

I informed ALLSTATE that one of their policyholders was unlicensed and driving on the roads daily. The local agent, nor the head office did anything about it; it seems they are only interested in continuing to collect the policyholder's money and allow them to continue to violate state laws. I can guarantee that if there is ever an accident involving this person I will do everything I can to help the other party sue ALLSTATE because they knew about his license yet did nothing. They refused to investigate even though they were provided evidence of the violations. Let me take that back - the only thing they did do was try to investigate ME!

I am not a Allstate Insurance customer/client, but I had to deal with their claims department. My car was backed into by a Allstate Policy Holder in a parking lot. I have a 1989 Honda Civic SI. I had just gotten it back 3 months prior to the accident where I had body work and a new paint job done. I had people approaching me if I wanted to sell it; estimated amount offered would have been in the $3,000 - $4,000 range. Amount to repair the cosmetic damage was $1,540. Their claims department came back with $1,195 offer as my car was not worth the amount to repair it, and if I did not accept it, they would put a salvage title on my car. I asked for the three cars they used to value my car. It turns out they could not find a 1989 Honda Civic SI model, as they are hard to come by. They found 3 rust bucket DX models.

Over 6 months ago received a bill from what looked like a debt collection company. It in fact it was Allstate Auto Insurance demanding a payment of a additional month after cancellation. At that time we were told to forget it, no other billing was required. Today (08-10-2015) they started demanding this so called payment again. This time they are attempting strong arm tactics and using a completely different story demanding to know when the car was sold since that would be the only way we would no longer be responsible for the payment. Their story changes every time they attempt to collect on this fraudulent bill.

Four months ago my significant other was in a terrible car accident. Allstate seemed ever so helpful initially Stating that they would cover medical bills and pay 80% of his salary for disability. We are currently at four months and not a penny has been seen. Worst off, there managed to be not one, not two, but THREE claim number for the same accident Leading him, his job, his doctors to have to repeatedly fill out the same exact information Over and over again. The agent that initially helped him placed it under one of the incorrect claim numbers and stated HER own car information as the car that was hit.

On January 30 I purchase a 6 month Auto Insurance policy for coverage after my policy with Infinity expired and the renewal proposed had an unjustified price increase. Although I wanted to prepay the policy, the sales person (Mr. Joseph **) indicated that there was no discount for prepaying, so we agreed on a monthly charge billed to my checking account. In early July Mr ** emailed me with notice for next payment to be charged to my checking account, I replied that I planned to look for coverage with other companies and would let him know if I was going to continue with Allstate. I found a better price for the same coverage (Esurance is a division of Allstate) and prepaid 6 months of coverage starting on July 30, 2015 which was the same day that my coverage expired with the previous policy.

It's the middle of the night. 1:30 AM. I have a flat tire. I called. It's now 4:56 to tow my car home a few miles. Crappy.

Well, you are definitely not in good hands with Allstate. According to them, if your car is in a collision and it does engine damage the damages are not covered unless the engine is a total loss, so if the losses are less it is coming out of your wallet, according to Paul ** (Regional East Coast Manager of Auto Claims). Executive Office team member Kathy ** is a total nightmare of rudeness. Estimators will not pay the claim and they back each other up if there is more than one estimate. Also, Allstate will tell you that if your car hit something hard that the scratches on the undercarriage are just "wear and tear," and that the damage to your engine is your fault.

When Allstate raised our rates I started shopping. I urge all policy holders to shop for insurance. We saved 2700$ a year by switching to other carriers. We have been customers for several decades with three claims under 1500$ each. Don't waste your hard earned money people. Get rid of Allstate. I realize now what thieves they are.

I am not an Allstate customer, but I did have a situation arise where I was hit from behind by someone that has Allstate insurance. They were at fault, and I took my car to a satellite office to assess the damage. They said it was the bumper cover that needed repair (it was cracked). So I took it to a body shop and they took a look. He said that would be fine, but if there were damage that was not visible, he could take care of that with Allstate. Fine. So he called the authorized Allstate place to look into the bumper cover. This was on a Friday. My appointment was to take it in first thing Monday morning. He said he called them on Friday and asked if they had the cover. Yes, they said they did. The body shop said fine, he wanted them to save it until Monday morning after I dropped the car off. At that time he would order it and he would have it Monday or Tuesday at the latest.

Was recently in an accident where an Allstate customer backed into my car. I wasn't in the car and the gentleman came to the house where I was visiting to report the damage. By the next day, I'd heard nothing from Allstate so phoned their toll-free claim line. The woman was not professional at all. Was talking to me like I was her friend at the bar instead of a customer. She said I would hear from a claims rep within a few days to nearly 2 wks time, even after explaining that I was going out-of-state in less than 2 wks and needed this done ASAP. This was on a Friday. By the next Tuesday, again I hadn't heard back so called again. That phone rep said no action was taken because the last rep stated there was no damage. Really?? I wouldn't be calling unless there was damage!! So I took it to ABC Body Shop and they were wonderful to deal with.

I was hit by a driver who happened to be a Allstate subscriber so naturally you would expect me to be ** off when they totally screwed me over. First off, they lie. People have insurance for a reason, in case they are in or cause an accident. Just because their subscriber caused an accident doesn't mean they should be nasty to the person whom they owe. It should be the opposite. My car was damaged, not theirs, you should be respectful and pay for what your subscriber caused.

She would not help me when I had a car accident. When I advised her, I was no longer using Allstate Insurance. She told me I was scamming the company. She would not back track the policy to the date after it was started. She said because I followed a claim it wasn't a policy she could handle in her office. She told me to call the main office which I did and they said they couldn't back track the date either and claims would do it. Claims Micheal ** said he could not back track it either and I had to call Kathy **. I was lied to by this insurance company. They are scam insurance. I called the Missouri department of health insurance and they said I had every right to cancel the policy. The woman Kathy ** is a scam artist and so is Michael **. I have never been treated like this. Don't use this insurance company.

For the second month in a row I was unable to pay my bill online as I have for several years due a website issue on Allstate's end. I have tried resetting passwords, alternate payment methods, and changing browsers. After several calls last month and asking they look into the website I paid through phone assistance with a rep, but it was time consuming and not pleasurable. This month I was unable to pay again and called in to customer service (if you can call it that). Please note: I have never paid late, filed a claim, or given them anything other than timely payment of premiums.

The most unfair and the worst customer services. Allstate is the worst insurance company that I and my family had dealt with. Unfortunately, my husband had a car accident in which somebody crashed my husband's car twice on the back. The car got tremendous damage and my husband got injured. He tries several times to contact the insurance (Allstate) and they never give my husband an appropriated customers service. They were keeping my husband back forward with a big pain in the neck, arm and his chest.

On May 1, 2015 my daughter was hit while riding her bike by an Allstate insured driver. She had surgery on her ankle and now has a steel plate & 9 pins in her ankle. She is a waitress and may have several more months off work. She may never be able to go back to work as a waitress. The driver who hit her was insured by Allstate and it has been an absolute nightmare for her dealing with them. It's now July 17 and she has only received lost wages for the month of May. They still owe her lost wages for the months of June & July. She is lucky she lives with a friend or she would be out living in the streets.

I have been with this office for at least 8 years with no problems. The office staff is very nice but when it came to a fender bender last year I was treated very poorly along with raising my premium every month from $72.00 to $119.00 with a $1,000.00 deductible and I am a 52 yr old woman. I was outraged to say the least. So I decided to change to State Farm and even with the fender bender my rate went down to $83.00 a month which was a tremendous discount along with just a $250.00 deductible. Now for the "BE AWARE" part. My monthly rate was taken out every 15th of the month which that is when I thought I had to cancel my account by. NOT SO! Eric **'s company never told me that my monthly premium was from the first of the month to the last of the month even though they took the money out of my account on the 15th. So... When I canceled my insurance policy on the 2nd of the month I received a bill for $52 or so from Allstate.

My Insurance policy has been terminated although I had a good traffic record. I had several accidents that I was rear ended. It was not my fault, but I filed a claim since I got hurt. Also, My son was a passenger in his girlfriend car when they got hit. I had another claim against the policy. All the claims were medical related and I lost my policy because of these claims that were all legitimate and someone was hurt in them.

Allstate was our insurance company for home and auto for many years. We discovered we could get the same coverage for a lot less with Travelers. We notified our agent and there were several conversations about this with attempts to get us to stay with Allstate. Eventually we told the agent we were discontinuing both policies. But Allstate continues to send us bills for the auto coverage, stating our policy is being cancelled for non-payment, but the notices also state we can pay up to keep the policy active if we pay by a certain date. This date keeps slipping.

My Lexus ES350 2011, was vandalized. I called Allstate on Thursday. Was told that the adjuster was going to come out to see my car on Monday. Today is Wednesday. No adjuster in sight. I called back Allstate and they say they are very busy. They will have someone out to me maybe Monday or if not the following week... In the meantime I driving around on an unsafe car without a left side mirror. Allstate customer service is horrible and my agent is just as bad. He pair up with his company and try to convince me to take the car to their body shop which I do not trust. They are a bunch crooks..

I've had Allstate since 2009. The first agent would never respond to me to deal with problems, but was all over me when they wanted a glowing review of their agency. I dropped them. The kids they have answering the phones (who claim to be licensed insurance agents) have no clue what they're doing. Went to an agency in Cape Coral. When it was sold, the information was kept secret. When I complained, I had a nasty, nasty response from the new owner. Recently, I got a new bill for a 6-month policy with a $60 increase for no apparent reason. I called Allstate and asked why the increase. The response: "Because we can." Apparently, the bought-and-paid-for insurance commission gave them the go-ahead.

I am a long-term customer of Allstate, and I recently added a second car on my plan. (I have a bundle with home insurance as well.) Two months after I did this, my "new" car was stolen while I was out of the country for 2 weeks. I called immediately after I returned to the states. A claim was quickly opened, but the overall service took about 4 months to settle. We were in limbo for a while; we didn't hear from anyone at Allstate. Allstate finally sent a letter asking for more information. The "investigator" wanted my acquaintances contact info, phone call and text logs (which we can't get without a warrant), and various other things an "investigator" should be doing on their end. We gave them all the info as requested, then they sent a second letter asking for the same info. We gave them the police report number and the detective's contact info, but they wouldn't call them.

Had Allstate several years ago. Had home, 5 vehicles, 1 boat insured with them. One day an uninsured motorist ran into the side of my truck while making a right-hand turn and he was running down the shoulder of the road because he was in a hurry. His fault, however he had no insurance. Took my truck to body shop and they gave me an estimate.

Allstate denied to pay for the rental car fee beyond 3 days which was their estimation. Repair took 11 days. Allstate claimed that I need to make sure the body shop finish work within their estimated 3 days. In addition to that, Allstate never informed me of their decision of denial of pay. Rental company contacted me after 3 days saying they didn't receive extension. I called Allstate and they said they are not going to pay more because it took longer than their estimate. It appeared to be body shop didn't start work until after 3 days. Allstate claim that I should be driving my damaged car around until body shop contact me to say that they are ready to fix my car.

My car was broken into and glass was shattered everywhere. The shattered glass was all over my kids car seats and stroller, and I was advised to purchase new ones by the Allstate representative due to safety concerns. After I purchased my new car seats and stroller I emailed the receipt to Allstate located in Markham Ontario, and they refused to pay. They were the ones that advised me to buy new car seats and stroller in the first place, and now they backed out because they did not want to pay. This company is brutal. I will never deal with this company again. Horrible experience.

Got a flat tire from one of our lovely Michigan pot holes at 4 am on a Sunday. For OVER a hour and a half me and my husband tried to get thru on the phone, NO ANSWER! Finally @ 5:45 we get a answer, only to be told it will be at least 40 minutes before they can get help to us. Yes I'm mad, cranky, tired and no, there is no place to go to the bathroom. One of the worst experience I've had with Allstate. We will be looking into a different insurance.

Roadside assistance. We delayed our trip across the country for two hours. It would be okay if we knew about the timeline but they initially told us they'd arrive in 30 min. 30 min later they said 20 more minutes. 20 minutes later they said 20 minutes. Finally now they said 10 minutes later because they got lost. Bad service.

I had a policy with Allstate for approximately 2 months and I received a letter around May 6 that my policy was being canceled in the next 30 days (June 3) due to "your soffits / fascia / eaves have dry rot, have holes". I immediately hired a contractor and everything was fixed. On May 16 I contacted my agent and he told me he will get re-inspection done. On may 20th I sent him email with the house pictures and again wrote and asked if everything was ok. I never received an answer back. I then called several times and left voice messages and still no answer.

My daughter and I were in a UTV one half mile from our home and an Allstate driver tried to pass us on a double yellow line while we were turning left. We were side swiped and shaken up with minor cuts and bruises. The driver was ticketed and declared at fault by the highway patrolman. After three weeks they affirmed to the dealership to order the parts and sent me an email declaring they were mailing a check. I then get a call stating we are a comparative negligent state and that we were more than 50% to blame and they were not going to pay. Acquiring a lawyer now. I don't know how they can legally do this and how they stay in business. They were rude and tried to bully my daughter and trip her up on statements.

My daughter had right-of-way in a four-way uncontrolled intersection in Portland, Oregon (no warning signs posted). This was two blocks from her home and she was familiar with the intersection. She slowed down to between twenty and twenty-five and looked, but failed to see the other driver who was coming from her left and not yielding. They collided in the intersection. Oregon law states that a person going at an "unlawful rate of speed" forfeits right-of-way. My daughter was not going at an "unlawful rate of speed", but Allstate is choosing to say that she was driving too fast and therefore they will only pay 60% of the claim.

A client of Allstate hit my car in the parking lot of my work, he didn't tell me (my customers came in to tell me) and gave me his plate #. I called the police and they tracked him down and got his info for me. He has Allstate. I call them on the 21st and met with the adjuster. He said he could not write me a check at that time cause his printer was not working. They then set me up with Epay to get paid within 2 hours. After 2 days AllState said "that is not going to work", so they set me up with direct deposit and said I'll be paid within 2 hours, so now it's the 29th and still nothing! They keep saying my bank this and my bank that and there is no way possible to cancel That PAYMENT to issue me a check. So their client hit my car and ran, leaving me with damages and I have to wait on their time??? How pathetic is that?!

** - this was a total bait and switch on your part as an Allstate representative. You quoted me the price of $368.07 based on our conversation for only homeowners, you never mentioned I had to have auto insurance with you. In fact, on the phone, I told you I was not going to switch my auto and you said that was OK. Now, when I call to sign up for Homeowners insurance, you say OH NO, that price was only if we had your car insurance also. NO, you were in quite a hurry to get off the phone then. If this is how your treat customers in the beginning, how are you going to treat me when I have a claim. NO, THANK YOU. Bad Business.

For more than 30 years I had auto coverage with Allstate. I have referred customers, family... and never had payment issues. When my agent: ** made changes, stating that I pay monthly, with late fees occurring, I had no knowledge of these changes. When I called her for inquiry, she never returned my emails, or calls. My policy was current up until May 2, 2015. I left your company on April 1, 2015, and ** said I owed a payment of 30.00, without an explanation. I did not pay it, because of moral purposes, and it has been sent to a collection agency. ** actually owed me a refund, because I was paid up until May, and discontinued my service April 1, 2015. Also, I had a 500.00 deductible, which was going to cost me 1000.00 deductible in the future.

I was hit by a drunk driver who had Allstate Auto Insurance. I was hospitalized and my car totaled on April 13, 2015. It is now almost 7 weeks and I still have not received my loss of use check. I have an attorney, my attorney has been calling Allstate to find out why I have not received the check but Allstate will not return the calls and I still have no check.

STAY AWAY. There's a reason we feel wary of going with insurers that aren't big names. This company is a scam, they will withhold or take your money for the most spurious reasons. Here's my experience: I had a policy out with you with my previous car that I acquired through my mum's company car allowance via her job. It was a 6 month lease and to insure it cost me over 800, which I paid for upfront when I took out the policy.

I would like to inform you that ** who came to my house in order to see the accident who made by your customer **, the reference of his policy is ** - 1-800-aa-state which he provide this information in his email to me dated March 4, 2015. Because he made an accident and crashed the rear bumper and the lamp side back, and he apologized to me - he did not know the right direction to exit out the park - and he gave his business card and he told me that is his fault.

I am now retired from the United States Air Force, but when I returned to United States on October 1987, I went looking for a car in Rockville Maryland. I purchased a brand new Pontiac Grand Am and my wife and I drove across the country to Oklahoma City (Tinker AFB). Before I could purchase the Car, I need to purchase Auto Insurance. So I went to SEARS and purchased a auto insurance policy from Allstate. The insurance representative informed me that since I was in Germany for 5 years and did not have any insurance history, that I would have to purchase the high rate plan and pay for it up front. He also informed me that when I got to Oklahoma City and got my proof of insurance documents, that I could go to an Allstate representative and they would adjust my policy and give me a refund for the difference.

I have been an Allstate customer for more than 35 yrs. This past winter, my 2010 Hyundai Elantra slid on black ice on 1-94 and ran into the high barrier cables just installed. My car was a total loss. I had only limited collision insurance. I called Allstate to see if they could help and was told "no". My new policy now shows that I have a "chargeable" accident which is a bunch of baloney. I did not receive a citation nor do I have any accidents reported on my driving record. Because I called Allstate and asked if they could help they consider that to be a new claim. No claim number was given or an adjuster sent to my home. All I got from Allstate was higher premiums for an "accident" without a claim!!

Their insured totaled my car and when they sent the calculation for what they were willing to pay me they were able to find all the options on the comparison cars but left off all my options heavily devaluing my car AND the cars they said listed for certain amounts were listed on the internet for $4k less. They are dishonest. Do NOT do business with them especially in Birmingham.

On September 19, 2014 I was traveling East on a road in Central PA. Signs on the road warned me of a dangerous intersection ahead. So I slowed down to the recommended speed posted 45mph. For once in my life I took the recommendation and actually slowed down. As I approached the intersection, I observed a white pickup truck stopped at the stop sign. I thought "ok, he must see me." He came to a complete stop. As I approached the intersection he begins to cross and slams into the driver's side of my vehicle, just behind the driver’s door. I pull over. He pulls over. My wife calls 911 on our cell phone. The other driver says he's sorry it was all his fault and I agree.

Out of everything I have had to do to settle my mother's estate, dealing with ALLSTATE INSURANCE COMPANY has proven to be the most difficult. I feel like they have asked me to jump through hoops in order to keep the money longer. I started out calling the local agent and got hung up on by the receptionist when I questioned the process. I then called the national CS line. After 2 months of getting nowhere, I had to get my lawyer involved. It took 2 phone calls today to find out the policy was cancelled a month later than I originally requested it to be. All over about $250. I got sucked into the vortex of bureaucracy!

In 2010 I purchased an insurance policy from Allstate (Auto). When I was purchasing it I told the representative ** I needed full coverage on my vehicle because it was finance by the bank, and I also told him I wanted $1000 dollar deductible collision and $500 comprehensive. I asked for this policy because it was what I had with my previous insurance. I did not just tell the representative ** I financed the vehicle from the bank, but I also gave him the name of the financier and everything else that he needed. I had this policy for two years without being late once on my payment due to setting up automatic bill pay. I got into an accident in 2012 and for some reason the insurance denied my claim telling me that my policy only covered limited collision.

First of all, their scheme is to sign you up with all of these supposed discounts. Act all friendly and then never answer your phone calls after that. Then if there is ANY accident, even if it's not your fault, the premium get's jacked up. Mine went from 3000 every six months (there are three on my acct) to $4600! That's three thousand dollars more a year for me damaging my own car but no one else was involved. I paid the deductible. This was the worst though. I hadn't received my new ins cards or any mail from Allstate so I called them. They said I had been CANCELLED since February for non-payment! WHAT? I had my payments auto debited from my bank acct so as not to miss a payment.

Due to my auto insurance creeping up every year for no logical reason, I decided to shop around for lower rates. I have a clean driving record and no accident claims, and I am over 50. I called Allstate and was ask several questions, after which I was quoted a premium that was 57% higher than what I am paying now. When I brought this up to the CSR, and asked him for the reason behind the unjustifiably high premium, he couldn't give me an answer. But instead, went on to say that if I add my homeowners, it would go down X-amount of dollars - still 50% of what I am paying now! I told the CSR that I will not take up anymore of his time. Where are the regulators!

This company will lie, cheat, and do everything in their power to avoid paying claims or backing up their guarantees. Had a cracked windshield and Allstate sent a company to replace my windshield in the parking lot of my employer. Three years later windshield cracked again. Was told by new company that first company did such a bad job that cause rust and body damage. Reported to Allstate who said I request a company that was out of their network to replace my windshield. First company, is two hours away from where I live and an hour from where I work. I do not know anyone in windshield business so would never have requested a company from another state and hours away from where I live and work. So requested tapes or verification that I was either told or requested a company outside their network.

Had been an Allstate customer for a few years. I was rear-ended about a year and a half ago in my Camry by a Chevy Silverado. My Camry was old and they declared it totaled. Just a few months before, I had a rebuild motor put in by a friend for a cost of $3k. I explained that to the claims at Allstate and they said it didn't matter. There was 3 thou down the drain. I had to go to an emergency care center after the accident for x-rays and follow up. Let me just conclude this complaint by saying Allstate made me go through all sorts of communications with them, their billing department, and the company they contract for medical claims, only to tell me they couldn't help (I actually had an Exec. Assistant at my Allstate reps office tell me the same thing happened to her, she's not even an Allstate customer!). Really, and awful, stressful experience that Allstate only made worse.

Folks - be careful when dealing with All-State insurance in Canada. You cannot trust the information provided by their call center. In my case, when they discovered the errors made by their customer service rep, all they did was say - "you are right, we are sorry", - but they did nothing to help me. Acting on the incorrect advice I received is going to cost me $4500 in increased premiums, and I have no recourse but to warn the public. I hope this does not happen to you.

I had an accident (not my fault) on January 2014 in Texas. Other insurance paid part of the accident and Allstate paid other part. Allstate never contacted me to decide anything about how they were going to recover that "spending". My (personal) lawyer, after almost a year from the accident, after a lot of negotiation with the other insurance - he settled an amount, from where Allstate wanted to have their part (due to the "investment" they did) and took half of the settlement. I was their customer for 5 years, Allstate had my car and my house. I paid tons of money for coverage, and when the accident happened, instead of going after the other insurance's owner, they just decided to take the easy route and use my settlement. My worst experience. Never again.

Okay so long story short someone had pulled out in front of me on the highway and it was their fault and they totaled my car. I have no insurance but they have Allstate. The driver called and said that it was most definitely his fault. I called the next day after the accident I went through the interview and they immediately said after that they were liable and will send out an adjuster. They got me set up with a rental car and the adjuster went out 2 days after the accident! I haven't finished the process but I've been extremely happy so far.

Bought a new car and shopped around for insurance companies. Bought the policy on 4-14-15. Dealer needed the binder, called the Allstate office in my town and they can't find the new account. The gentleman proceeds to tell me to come down to the office to show me how to get online and print it myself, what? I did this online for a reason. I am already annoyed, registered online and went to print the binder like he said I would be able to, lo and behold no account found. Called back, they said MAYBE it will be ready tomorrow. Please keep in mind I am supposed to pick up my car in the morning, now we get a call back saying it will be 48 hours!!! How can this company stay in business?! I need the binder, YOU TOOK MY MONEY, HAD NO PROBLEM WITH THAT. But can't give me the binder so I can pick up my CAR?! This company has terrible unknowledgeable customer service agents!!! Never would I recommend you to anyone!!!

Allstate "good hands"? Yeah right. Ok so when I lock my keys (and my purse) in my van, Allstate can't send a locksmith without a credit card to prepay. I have their "roadside service" and it is completely useless today. Never mind that I'm set up for auto pay which pays Allstate for road side service. No. Nope. You aren't getting help without money upfront. There's nothing to work out and no management override. Calling locksmiths all say 35 minutes. It is raining and I kinda felt like the guy standing in the rain saying "I need you" all teary eyed with Flo (Progressive). Maybe that's a sign I need to switch insurance. Thanking God for the Anne Arundel Police Department's kind officer who had a jimmy and stopped to help me out. Phew!

My car was totaled by a driver insured by Allstate. I made the mistake of trying to keep my medical expenses under control. I am also a salaried employee so I would work part of my days and not take sick leave when I went home early or went to physical therapy. Allstate did not care that I was unable to perform my normal daily activities for over a month. I also had to rely on others helping me, picking me up and driving back and forth to appointments. I still have occasional pain. I should have hired an attorney.

Allstate raise my rates because they said after 1 year my new car became old and the "DRIVEWISE" mechanism they had me installed into my car for their discount, did not rate my drive grade above a C. Allstate promised a discount if I installed their DRIVEWISE mechanism. Instead they used it against me and used their mechanism to raise my premium. I have had no moving violations, no accidents or filed any claims. They raised my premiums for 1 automobile from $285 monthly to $495 every 6 months. Unscrupulous.

I had Allstate for maybe 6 months when I was in a wreck. The entire process was one giant headache. My own agent had never spoken to me at all even before this and trying to get status on the claim and repairs was a nightmare! They ended up totaling my truck at a fraction she was worth and refused to get a second opinion on it. I had to call them multiple times to find this out and was directed to several people who didn't know anything before getting an answer. To top it off they had the balls to try charging me to renew the policy a month afterwards with a premium $400 more than it had been before! They couldn't explain the rate hike and tried to say that the individual departments had forgot to cancel it. They then tried to get my business on the new vehicle that they didn't pay enough for me to get. Once I do get one, They're never getting the business of me or anyone else I know.

We checked new insurance for our cars. Allstate quoted 2.5 times our current rate because we have no credit score (correct, as we do cash, debit or checks only). Our Allstate agent asked for references which he got and we also offered to move our real estate properties under their umbrella. After weeks of reminders, we finally got a call saying that they saw no way to have us as customers.

I have four automobiles, two houses, and a life insurance with All State for quite some time. I love cars and have always had several cars. I have in one particular that is a show car, my prize possession. This is my most expensive car in the policy. Every year I remove the car from the insurance because the car is in storage 362 days out of the year. So the car comes out only three times a year for the summers car shows (Vw and Audi shows). The car is not completely removed from coverage. It does have comprehensive in case somebody breaks in and vandalizes it (I don't know why I was sold that coverage since the house insurance also covers the entire premises).

I've been with Allstate for about a year now. I spent 4k in 1yr just for AUTO insurance!! This is ridiculous!! They kept adding fees and random things to my package. All of a sudden I just found out I have Renters insurance for the house! I've never agreed to this! I called my rep multiple times, he's either busy, away from his desk or never return my calls unless I want to buy something. The person who answered my call looked at my account told me he'll lower my cost and call back in 1 hour. I waited the whole day, no call! It’s been 3 days now and nothing! I want to speak to the CEO of Allstate and let him know he's losing customers everyday because of this! I'm a business owner myself and without your customers you don't have a business. So keep that in mind.

They say Allstate always on your side. That's a crock of crap. They say one thing and do another. They are so unorganized and full of lies. I will never refer anyone to Allstate and I'm sad I ever went through them to just get screwed over. Very angry!!

I had a renter's policy and auto policy through Allstate for 5 years. My renters' policy was to come out of checking account. I closed out that checking account last year. I received notice about my renters' insurance coming out of that account. I went online to change account and date it came out of my account. Allstate change account but not date and overdrafted my checking account. I was at local convenient store to get coffee and pastry and was declined. I was embarrassed had to use my credit card.

PLEASE READ THIS IF YOU ARE AN ALLSTATE CUSTOMER. I've had PLATINUM coverage on my vehicles for over 10 years. I called to ask about reducing my bill which I do every year. First I asked what coverages change between Platinum and Gold packages? I was told the only difference is that I don't receive the SAFE DRIVING BONUS.. The average bonus check is $28.64. Well how much would I save if I switched to GOLD? "You will save 41.64." Ok. So, In Laymen you are charging customers an extra 13.00 just so you can call it Platinum and send them a check just so they think they are getting the best coverage. When in actuality you are basically sticking them for another 13.00 for the exact coverage that they could save 41.00... WTF.

I recently had an Allstate insured driver put on his right turn signal and begin to turn up a side street only to whip his car to the left and do a u turn and pull directly in front of me. He neither looked or stopped for the stop sign on the side street and I hit the driver's side of his car totaling my truck. Allstate finds me 10% responsible because I was supposed to somehow have anticipated this move. They also claim the other driver was stopped and putting his car in reverse to do a three point turn which is an out and out lie.

Let me start out by saying I switched to them from a previous insurance company who had a rate way too high for a new car. I switched to allstate as they were lower in price and had some benefits. I was paying 190 a month for a year. All of a sudden I come home after a 13-hour long shift and get a letter from allstate saying here is my new payment schedule. Wouldn't you like to know that I had been accident from all year long with them and the new payments were listed as 325!!!??? I called this thinking merely a mistake.

After several times my insurance company denied to allow me to do any kind of changes on my fiance and I insurance, then we change the mailing address. Then the insurance agent decided to email the bill instead of sending it by mail causing the payment to be late since I didn't know the amount due. I decided to look for a different company. I then notified my old insurance of the change and the vehicles been removed.

My husband was in a car accident and the other driver admitted they were at fault. I called Allstate (both car were insured by Allstate) to find out about a rental after the adjuster came and told me our car was totaled. I rented the car from Enterprise and once it was returned I was told that Allstate would not pay the addition collision charge since I didn't have collision on my car. I don't know why my insurance should matter since the other driver admitted fault. So I am now responsible for a three hundred dollar charge. If anyone has any suggestions for a remedy please let me know.

They left out roughly 400.00 in their estimate in damage to my vehicle in which was reported and photographed in the claim which they said more paperwork would have to be filed by the collision shop in order to be given more funds for damage done to a vehicle that was parked on the road. Why not write a proper and accurate estimate the first time. Then a supervisor said that they would send me to one of Allstate's drive thru places and rewrite the estimate and adjust the amount being paid on the claim to cover the damages, called me back no less than 30 mins later and said that I have to use the supplement program or choose to not have the repairs made.

My truck was parked in a lot and was struck by another truck that jumped out of park and rolled down a hill striking my rear bumbler and tow hitch tongue. The insured indicated he was at fault. Took my vehicle to what I thought would be an Allstate office was in fact in a dirty auto body shop where the Allstate adjuster rented a back room office. After adjuster looked at my vehicle he states he will only pay for 50% of damages even though I was not at fault because my chrome bumbler has some preexisting rust! He then claims I have to submit a receipt for the damaged tow hitch ball mount.

IF YOU HAVE INSURANCE WITH THIS COMPANY FIND ANOTHER CARRIER BEFORE YOU HAVE A CLAIM. Policy holder AUTO & HOMEOWNERS SINCE 2006. Car broken into bags stolen while staying at a hotel. Reported immediately to Allstate provided police report, detective ID, surveillance company contact info, and hotel carrier information within hours of loss. Although requested Allstate was unable to assist with immediate mitigation. Had to locate a mobile glass repairer on my own so that I could continue my drive home the day of the loss. Allstate setup next day repair service which would have required another night stay at the hotel.

I had an accident in Phelps NY on labor day weekend 2014. I am still receiving bills. There are too many parties involved with me at the end who is getting the bills and liable to pay. What good is Allstate if does not honor its responsibility or gives a damn? NY state has a "no accidental loss" LAW which protects motorists and makes the car insurance cover the claims.

Purchased an auto policy on 2/22/15 having insurance coverage start on 3/2/15 for the added discount they provide on paying for your policy 10 days in advance. 48+ hours later I finally get an email stating policy documents are available online, I log into the website and notice it says policy was terminated for past due amount? There is no past due amount, the down payment was paid and gone through my bank. I contact online help to see if they can tell me the exact cause of termination. They tell me it is unknown but to contact the local agent, **. I am still currently waiting for a response from her as to why my policy was cancelled. I'm sure getting the refund of the down payment will be about as smooth as the rest of this whole ordeal.

I am pregnant and have 4 kids. My house burned down on February 18, 2015. Allstate has not given my family money to live off, has repeatedly lied to me, threatened me with legal action, and forced us to be homeless. My kids and I are living off donations from the public, food bank, and Red Cross. I have to seek legal rep only 7 days after my fire and with a baby coming. Do not Go to Allstate. It is a Fortune 500 multi-billion dollar company which will force you into homelessness in tragedy.

I shopped for and purchased an auto policy online at allstate.com and paid in full for 6-months premium for a policy with effective date Jan. 10. I never received proof of insurance or policy number, so for next 2 weeks called and emailed Allstate customer service and local agent; all who told me I was "not in their system". After 2+ weeks I received an "application packet" in the mail and returned it to Allstate, as requested, the next day. For next 3 weeks I still never received proof of insurance (ID cards) or policy details. I again made numerous calls and emails to customer service and local rep, all who told me my policy has been issued and I should have received documents in the mail by now. I verified they had correct address and they promised to send them again. I contacted California Department of Insurance to share my experience.

I was a victim of a rear end collision in my 2014 Nissan van. Allstate insured the "at fault" driver. They tried to short my claim at every turn. And after the vehicle was repaired I received a phone call from enterprise rental asking me to pay a $300.00 bill for the rental vehicle that was provided during the repair. This accident was not my fault and Allstate told me that they would provide and pay for the rental vehicle. The repair took almost 3 weeks (originally estimated for 7 days to repair) and Allstate only paid for the estimated 7 days of the van and stuck me remaining balance.

I have been an Allstate customer for 34 years, yes since I was 16 and started driving. I have multiple policies w/ this company and always a great record w/ all these policies. All of my family members have all dropped this company and now I know why. The company in the past few years has done nothing but make life more difficult for the customer and the people in the trenches at the company. My renewal policy started for 2/10 and on 2/10 I tried to not renew a second car on my policy as my son got his own insurance coverage for that car. They first made us send his new coverage policy, which makes no sense, this car is not and never has been registered to me and this policy is mine not my son's, a simple drop is all that is necessary.

I had a hot water pipe broke under my house (in the crowning space). They claim it is not sudden and accidental because the water flow for a week in the crawling space before we found out the pipe broke. I think this is criminal, and a reminder to all that you are not in so called good hands. I am suing them and will do everything to make sure this never happens to those I know. Please spread the word. Thank you.

After several years fighting with Allstate to receive medically necessary surgery under my no fault auto insurance, I was forced to use my own insurance leaving me with co-payments and owed medical bills. I filed for arbitration. After several hearing I was finally told by the Judge it's up to the medical providers to file for arbitration not me. Yet this happened years later after my credit score was destroyed. Now I have the task to get my credit repaired. I still wasn't reimbursed for all the medical bills I paid and co-payments. So where is the justice, and the more serious question is why isn't insurance companies made to pay up to the $50,000 + pip we have to have coverage for, if they aren't made to PAY our full claims. Allstate is very difficult to work with.

I got started with Allstate a yr. ago and had problems with my account. And was told by several agents that I was not their customer and I'm not their problem and nothing they can do for me. I asked for a manager every month and not one would call me.

They honestly don't give a crap about you. I've been a client for over 16 years. The last time i renewed my plan Roberts office completely messed up my paperwork putting my family, business and all my employees at risk. They failed to take any responsibility for their actions and when I told them I was leaving they didn't mind at all. I couldn't believe they didn't try things right after 16 years of loyalty. Just good bye. Very disappointing. If you really like Allstate that much then there are plenty of other agents. Protect yourself and do not sign contracts with this office.

Moved to a new state and got new car/renters insurance :/... constant issues with customer service! Error after error on the part of the agents and then showed up at the agents' office to find out what was going on with our auto debit and found office abandoned and phone numbers shut off! :/... called all state 1800 number and got the run around for a month about why they were not taking the auto debit out of our correct checking account!!! Ended in them sending the account to collections!!! Admitting it was their error but refusing to fix the issue and refusing to retract collections!!! :/// Are you kidding me Allstate!!!! Your incompetence is attempting to mar my 800 credit score!!!! You are fired!!! Avoid Allstate people!!! AVOID!!!!

01/07/2015, contacted Allstate to file claim as their insured failed to yield right of way. 01/09/2015, Allstate issued rental car. 01/12 thru 01/23/2015 made numerous attempts to settle amicably but they would not return calls or even discuss settlement. 01/23/2015 hired an attorney who informed me that Allstate is THE WORST about paying claims. MY ADVICE IS IF FILING A CLAIM WITH ANY INSURANCE IMMEDIATELY GET AN ATTORNEY. OTHERWISE, YOU WILL GET SCREWED!! As for my case, I will update upon settlement.

My daughter is driving around in a substandard vehicle because an unlicensed individual in an Allstate agency sold her liability only on a $13,000 vehicle, which is wrecked and sitting in her driveway. She is 8 months pregnant and has a 3 year old. Are you kidding me!

I filed a claim for my car on January 7th and 21 days later I still have no vehicle. It took 5 days for the adjuster to look at it, another 5 days for me to find out it was a total loss (on my own, nobody called me). Two days later the a different adjuster called to make arrangements for payment. Because of a lien she had to give the claim information to yet another adjuster who took their sweet time calling my bank and I'm still sitting here with nothing to drive. I'm sorry to say but Allstate sucks!!!

Allstate cancelled the collision on our vehicles without permission. The agent said we requested it by phone. We did not! We are working on getting insurance elsewhere.

I was a customer with Allstate since 2008. Never have tickets. I always paid them on time. Until last year on August I hit someone on their fender. A small little scratch and no one got hurt. So I called Allstate. They keep saying you don't have to pay anything don't worry but they never told me that my next renewal was going to double the premium for the accident.

I had Allstate when I was a NY resident from 2008 thru 2011. I had two claims with them, one was damage to my car from a hail storm. The very next day, I hit a deer. I had to pay both deductibles however, Allstate paid the claim without hassle. I did not have an agent and was very happy with the service that was provided. I am the type who follows up consistently so maybe that is why I never had an issue. Overall, very good company to deal with and the incentives make them an even better company.

I have Allstate auto insurance and I had a small accident in a parking lot while backing out of my spot. The cop who arrived also gave me a ticket for wrongful backing. The point of my writing this is on my renewal for the policy Allstate is charging me $49 accident surcharge and doubled the amount I pay for Liability. So where is it that I am insured if they are going to charge me over the next couple of years more in extra fees than they had to pay out for the accident????

I have had nothing but trouble with this company. My car was flooded 5 months ago and I still do not have my car back. Allstate adjuster took 2 wks to go and look at flooded car to authorize repairing it while my car sat outside in the weather, slow to pay repairs. The adjuster authorize work and then refuse to pay. I called Executive Office and got NO help, I was told by executive office they could not help me and to get a lawyer. This has been a nightmare! I did not realize Allstate had a bad reputation until I read this review and talk to other insurers. So please check reviews before doing business with this company and any other company.

I had a Auto Policy with Allstate for more than 8 months and when I was terminating my policy - as I got a better quote from GEICO - Allstate told me I need not a dime for terminating. Later they send me a bill stating that I need to pay as I have terminated the policy mid-term. When I called them, they say they can't do anything about that and I need to pay the bill they sent and gave a free advice that my credit history will be hit if i don't. Very frustrating experience with this 'Allstate' company.

I notified Allstate that I was renewing with another carrier. I was told that I must provide them with the renewal coverage and that if I did not they would bill me for their renewal coverage and that if I did not pay for the renewal coverage they would turn the matter over to a collection agency. When I was notified that they were going to debit my checking account (as they did, with my permission on the six month renewal) I told them not to do this as I was not renewing with Allstate. They proceeded to do so but my bank reversed the debit and put a block on my account.

David ** was our family agent for almost 8 years - I went through a divorce and he knew both my ex and me. We both continued with him but never had an accident. I always made my payments for 6 months in advance all those years and in person delivered my check. One day I called him to let him know I broke my foot while moving to a new house, so I was going to send my sister with the check including the extra premium for upgrading my car, and since I had no internet on the new address, she will bring the payment for both fees to him. David offered to just make a payment over the phone with him to avoid having my sister drive there. I trusted him with giving him the ATM information for him to pay the extra on the car change premium plus the 6 month due in two weeks. He said not to worry and I should get my new card on the mail within the next week.

Just hope you never get involved in an accident because they don't pay **. They fight with you over nickels and dimes. They pay what they feel like. They care less about their customers, had to call over 20 times, they never return a call. It takes months to settle. They give you the runaround until you give up. I recommend them to NOBODY.

In 2010, I was rear-ended by a truck. I was stopped at a light, facing N, with 4 cars in front of me, and left 30' between me and the car in front of me because there was another road on my right, and a car was waiting to come out and make a left (crossing in front of me to head S). I let them out, then, BAM! I got pushed through the intersection where I was waiting (about 25'). Luckily for the car coming out of the side road, I just missed them when I got hit and pushed into the intersection... So, fast forward, my dislocated ilium was fixed (right-side Pelvis was dislocated from my spine), after 4 months of extreme pain. I could barely get out of bed after the accident. Allstate paid for this. My car drove fine, until I hit a bump in the road. When I hit a bump, the car shifted hard, either to the right or left. It was unpredictable. I could feel the rear of the car move sideways, like I got hit on the side of the rear. It didn't have to be a big bump in the road. The expansion strips in the road made the symptoms appear. It was a white knuckle ride every time I hit the Interstate. I told Allstate about it, and they said it was a preexisting condition. F/U Allstate, it WAS NOT. I would not have bought the car if it drove like that.

Ok.

Each time I ask them send a hard copy of a document concerning my policy, it takes 2 weeks at least. Sometimes a month. I'm canceling my policy because these are simple documents and they are that slow. What would happen if it's about a claim. So...

I have been an Allstate customer for well over 35 years. I insure my home and cars with them. While I was shopping at Walmart, my truck was hit. The damage was a broken taillight and a small dent. It was zero liability on my part. I should not have to pay the deductible. After 30 plus years of being a loyal customer, and only submitting 2 claims, I feel I should have been given better service. The damage will cost $1000. And my deductible is $1000. Where is the insurance protection? I am with the Kathy Sink agency in Fort Myers, Fl. Thank you.

The insured party of 4 teenaged boys rear-ended our vehicle on the highway in Phoenix, AZ. Allstate insurance co. has denied proper repairs to our vehicle trying to minimize damage by sending me a check for $48. Sorry not falling for it, Returned to sender. Complaint filled with Arizona State Board of Insurance. Will file suit against their bad faith practices, and scams they play to avoid costly vehicle repairs.

My payment was due on the 5th of December 2014. I paid it. They took an extra $213.00 out of my account without my authorization. Customer service sucks. Completely rude and unprofessional. Had to terminate my account.

I have liability auto insurance policy. I have had two different accidents. Both were other drivers’ fault. Called Allstate to let them know and they said if they were not at fault that I would have to take care of it myself!!! It’s great to pay and get no help.

Allstate's insured driver cut off a semi-truck that plowed into 5 other vehicle. My wife was extracted from the car and taken to a local hospital. She missed a week's worth of work. The seven-month-old Acura suffered rear-end and front-end damage, structural damage, and airbag deployment. Luckily, my wife's badly bruised body (feet to shoulders) did not suffer any broken bones. She did not need any surgery; however, she was in a lot of pain and discomfort. She did not feel comfortable with seeing a bunch of doctors or physical therapist; instead, she sought the assistance of a chiropractor. The badly bruised body along with her whiplash, according to Allstate, is soft tissue damage and they only pay out $1,000 for this injury.

This past year Allstate again had a rate increase in Florida, approved by the state regulatory folks, because they "needed" it. So, I went shopping and save $400 a year for the exact same coverage from another company. Basically one that does not spend millions upon millions advertising, but uses their surpluses to lower premiums. Now I'm looking to change my homeowners for the same reason. Geico, Progressive and Allstate appear to want to increase the number of clients so they can pay stockholder and executives bonuses, but the clients paying the premiums get increased premiums. Not a single hurricane hit Florida last year but we keep paying increased premiums for that risk. That money too is being used for advertising as they increase customer rates. It's not right!

At Allstate I paid $820/6 months and got a quote from Progressive for the same coverage for $344/6 mo. My agent (from Progressive) called Allstate to cancel my insurance 3 weeks before the policy expires, and was not done. A few days before the policy expired the Allstate agent "Ashley **" from The Alter Agency called my wife and explained that by canceling our car insurance, our home insurance will increase by 25%. After my calculation, we still decided to go with Progressive (I think I'm initialed to do so???). She just didn't want to cancel our car ins. policy and emailed me that she won't cancel till tomorrow and that I should sleep it over (ha???).

I have been getting calls to hear their rates and they have been persistent even when I told them that I am not interested. They called me at 10:00 p.m on Friday and when I asked them to call me back at a better time they were persistent. This time I was driving on the interstate when I received the call and I said to call back at a later time. I don’t want to get distracted but the guy responded that it would only take few minutes.

Are you too being screwed? All you have to do is mention the word BACKCHARGE. Allstate owes you money? Sue them, after they refuse to pay you the money they owe you... and the back charges that they are about to pay you. It's your legal right to Back Charge anyone who owes you money. And you have 4 years to do it to them. After 4 years? It's no longer small claims. It's the big time court charges. 9 times out of 10 they will attempt to settle out of court. They don't want their names dragged through the mud.

On 9/30/14 my husband and child were in an accident. Police and witnesses report that Allstate's insured were at fault. Our only vehicle was totaled and my husband was injured. It's been almost two months and Allstate has not paid for Anything because they say without their insured's statement they cannot determine liability. We are now without a vehicle and have difficulty getting to work and getting our kids to school. We tried suing the driver and Allstate policy holder in small claims but cannot get a good address or phone number for them. Allstate will not give us that information. We have hired an attorney but he only deals with the bodily claims and not our loss of property. We only bought the car 6 months before the accident and still have a balance on it and cannot afford to get another car. Allstate will also not provide a rental, they will not do anything. Their insured has had four claims in the last year and we are being penalized for that? Allstate is an evil bad faith company that only cares about their bottom line. Not about doing what insurance is defined to do.

Got a letter from Allstate that an exterior inspection was done on my mobile home and that a rain gutter down spout was missing. The rain gutters were installed in July of 1999 and have been fine all these years til now 09/2014. Unit has metal siding with added exterior siding so what's the problem? Funny Allstate has stopped insuring mobiles in California for several yrs now so I guess they just needed a reason to cancel my insurance since I told the agent to stick this concern. Got my cancellation notice a couple weeks later. Sure is funny after 27 years my rain gutter was reason to cancel. Go figure.

THE REASON I'M WRITING THIS REVIEW IS BECAUSE I HAD AN HORRIBLE EXPERIENCE WITH ALLSTATE AGENCY. I had a car accident on June 14, 2014. However before June 14, 2014 as an Allstate's client, I did what I was supposed to do. Right after I received the letter from Allstate that they required me to sign a consent to rate (CTR) form for the renewal of June 10, 2014. I came to Allstate's office that located at: 2310 South Miami Blvd Durham NC 27703 to sign the CTR form "to continue my full coverage" with ** who sat at front desk of his office. But when my accident happened I called them to report and have my vehicle fixed. The agent that I spoke with stated that my policy didn't have full coverage. THIS IS SO RIDICULOUS! I had already signed with ** a few weeks before my accident happened and now there's nothing in my policy. This means ** didn't update my signed CTR form; he lost it or threw it away. If ** did not lost it or threw it away then they need to tell me where is my signed CTR form? Then I came back to that office to signed one more time with ** who's **'s boss and told him that I previously signed with ** so why I have to signed again.

I have been trying for several months to add my husband's car to my policy, when I think it's done it's not. Now for the last 2 weeks I have been trying again and they won't return calls, they say they will call you back with numbers and they don't but mind you they already have my account info and are charging my account but can't tell me how much, yeah right! They don't listen, they just want to argue. No answers no issues solved, just ridiculous excuses. I'm not saying all of Allstate is bad but this office is the worst I have ever dealt with in all of my years of driving period! Say no to Bill Gonsiorek's office, they are not competent enough to even get your policy renewed without weeks of issues and excuses.

Recently had another Allstate customer hit my wife's car in a parking lot. Reported to all proper authorities and started the claim to get repairs done. Allstate told me there is a problem with the other car's insurance, we have to pay for the repair and "hope" the other party sorts out their insurance. Why do I have these guys?

My husband tapped a car when backing out the driveway at 1/2 mile per hour. It caused a nickel-sized ding in the driver's door. It wasn't even a scratch, just a slight depression less than 1cm deep. This was a ten-year old truck we hit which had much 'old damage' along the front, fender, and wheel well on that side. We were clear on this point to the adjuster and the policeman, and pointed out that there was a good deal of old damage which had nothing to do with the minor ding. Allstate paid the driver over $2,000 to have this 'damage' repaired. We find this out months later when they raise our insurance rates without any notification. I call and find out that the reason for the 25% increase is that this 'accident' was a '2 point collision' which means it is costly.

On August 14, 2014 I reported the incident to ALLSTATE that I went to get my car washed and a lady driving a car backed up into my car in the back bumper. I had to prove to Allstate that she hit my car from behind. The representative from Allstate Felicia ** was dealing with this matter and I got a rental car from Allstate. Allstate did not explain for how many days I was to have the rental car. They know the policy and the rules but don't bother to explain. I got charged in my credit card $247.00 after we had an agreement with Felicia ** in regards to the rental car that I was to pay $50 for gas.

I have been with Allstate for more than fifteen year. In January 2014 I had an accident. For which they pay around $3000.00 three thousand dollars. Right now I have one point in my license record. And they increased my premium by more than forty percent. That means from paying $900.00 now I am paying $1200.00 for a six-month period.

I was forced to hit an oncoming tour at 9:30pm. I called Allstate to get a tow truck but was hung up on and transferred around. Not one time did they call back to see if I was ok or what happened with the phone call. They never dispatched a tow truck in 40 degree weather and the level of professionalism from their employees was the worst. Then I'm told it is my fault I had to hit the oncoming tire, instead of hitting the car next to me or the light pole with the potential of killing myself or someone.

I am very frustrated with the service that I have received with Allstate. I had an accident on 10/2014, was making a turn and was hit by another driver. It has taken the adjuster over a week to go and assess the damage to my vehicle. Every time I call them I am given the run around that they cannot find the location of my car to assess the damage. I had to park my car in a bad location because the accident was too far away from my home to drive the car due to excessive damage to the radiator and the front end. It has now been well over a week and still no adjuster. I receive a call from the police station that my car had been stolen and driven to another location.

I switched from State Farm Auto Insurance to Allstate. I had one accident and live in Philadelphia. The agent told me he could give me a policy for 159.00/month. Was lower than my State Farm Policy. I had to pay 300+ upfront and they told me I wouldn't have to pay for 2 months. The bottom line is that they don't tell you that you get that price because the down payment goes towards paying what the premium really is. My premium at the time would have been around $199.00/month. Had I know what the premium actually was, I would have stayed with State Farm.

We have been with your insurance company for years, but recently we have had some major issues. For one my mother was a passenger in a car that was in a car accident. Since the accident we have found that no we are not in "good hands." In fact dealing with Allstate has been one of the most frustrating and at time demeaning experiences that we have had to deal with in result from the accident. This company owes my family thousands of dollars in lost wages and home care, on top of the thousands that it owes on unpaid medical bills.

I purchased a simple apt policy for $30,000 coverage. I was continually overcharged with withdrawals from my bank account. Simple math seems to evade Allstate. I was given fussy math reasons, could never get adequate answers from these people. Always evasive answers and incorrect withdrawals. I finally had to cancel my policy when the October withdrawal was overcharged again. The CEO's office came up with a fuzzy and fraudulent explanation. This agency is operating illegally and harasses seniors while cutting each others throats and covering up for phony and corrupt agents. "Do no trust or use Allstate. They are totally mixed up and operating illegally.

Fortunately both drivers were fine, so I decided against calling the police. Big mistake! I filed a claim with Allstate who is the insurer of the person that hit me so I can get my car repaired. I got an estimate myself from a body shop in Boca Raton where I live, car repair shop that is approved by most insurance, including state Allstate.

I was rear-ended by an Allstate insured driver - the nightmare began. First, the driver wouldn't open her window so I could get her insurance info, so it took a week for me to find out who the insurer was. For that week I drove a totaled car everyday to work - not fun. So I finally find out it's Allstate and I call. They say they will provide a rental car, but they didn't tell me I had to pay insurance daily for the car - that was BS. Then, they give me a dollar amount that does not reflect the worth of my car - I refuse the amount and tell them what I will have to pay for a similar car. Now the fun really begins - they start dodging my phone calls, I leave messages with no return calls. I talk to any agent that will listen but get nowhere - once they even picked the phone up and then hung it up (understand I didn't get loud or nasty).

This company is full of crooks. This explains why it is so hard to get a manager or accounting. They do have a complaint line though that is almost equally impossible to get info about. It's 1-800-995-2566 for those of you that still need it. This company took extra money out of my bank account that they were not supposed to take. It has taken me 3 weeks to get it back and I'm still waiting. :/ I was told I would get it back on a Friday at the latest...then another Friday...then a Tuesday....well it's Friday again and now they are saying maybe next week. Are you freaking kidding me? Stay away from these people, they do not deserve any business. They will take money without consent and then it's like pulling teeth to get it back. FYI I've always paid ahead of time or in full and this is how they are treating me. CROOKS.

My Toyota Highlander was smashed into by an Allstate insurance agency owner while it was parked at a meter three sunny Saturdays ago. He was hauling a trailer when it happened, and there were a ton of onlookers. He left his card under my windshield wiper and went on his merry way. When I found my car a half hour later- front bumper detached and on the ground, shock absorber in the street, headlight cracked, side panel banged in, I made the terrible mistake of calling Allstate- the 800 number on the card of the guy who hit me- to start the claims process (much time and hassle would have been spared if he had opted to start it for me from the comfort of his air-conditioned truck as he drove away), rather than my own insurance company, which would have handled this whole mess a million times better and subrogated on my behalf, thereby avoiding this whole nightmare.

I move about 10 yrs ago to a much quieter area of NJ. I'm 30 at the time. My rates drop about 47 dollars. I call up to find out why. They tell me, "Because the area you moved to has a lower crime rate." I move back to the general area I once lived. I am now 40. My rates go up 180 per 6 months for moving 25 min away. I am in the process of shopping other companies. Allstate can kiss my Irish **. It's no different than the cable Fios companies. They love their new clients, 89 dollars a month for 2 yrs and one day up to 285. Then back to the other provider 79.00 2 yrs. Companies just need to be changed every few yrs no matter what type. Let them earn my money, not expect it.

In February of 2013 I was rear-ended by a driver with Farmers Insurance (WORST EXPERIENCE EVER). Even though I had a nightmare of a time with Farmers, my experience with Allstate was top notch. Because of my great coverage with Allstate, all my medical bills were paid in full and on time through their MedPay. Never be fooled about the difference between bodily injury and MedPay. No money came out of my pocket along the way because of the extensive MedPay Allstate policies carry. My local agent, Lori **, and her office were very helpful also. Gave me sound advice on how to go about the repair and claim process.

My parked car was hit by an Allstate policy holder 8/12/14 in a private parking lot at my work. The driver admitted he was trespassing, came into a private lot with signs posted that it was for employees only and others would be towed. I called police, did a report, got all the driver's info and he took responsibility. The next day I called Allstate with repair estimate, police report, etc... I was told I could use whatever shop I wanted for repair and they would pay them within 24 hours.

We have been Allstate customers for 25 years. My husband's truck was hit by an Allstate insured while it was parked. Witnesses left a note stating they saw the person hit the truck, get out of their vehicle, pick up the pieces to their vehicle and take off. My husband noticed when he returned to his truck that it was hit so hard it actually moved the truck and transmission fluid was all over the ground. He had to go buy sealant and transmission fluid in order to get home. The Allstate adjuster examined the vehicle and said that the sealant was "old damage" and they are refusing to pay for it.

I am VERY disappointed in the level of service I received. I have been a faithful Allstate company for 5 years and have never had any issues up until now. I went on maternity leave in February and gave birth to my son. My son was born with multiple health issues and I received a few issues and complications after my labor. I sent multiple emails attempting to get in touch with my agent and explain my situation. I received nothing back. No phone call, no email, not even an automated response acknowledging me... Then a few days ago I am sent a letter in the mail saying that I had been dropped from Allstate...After MONTHS of attempting to get in touch with my agent... No regard for customers and a huge lack of customer service.

I was moving into an apartment and the apartment recommended that I get the required renters insurance through Charles **, an Allstate agent. When I spoke with the agent's representative, the agent continuously pressured me to change my auto insurance policy to Allstate as well, for a dollar per month more than I was paying with my other insurance company. He wouldn't let me just get renter's insurance. I did not want to go against my apartment's recommendation, so I changed my auto insurance. I thought about it for a while and it made me more and more angry. It is their right to offer or not offer service to me, but I felt like the fact that they insisted on charging me more than my previous plan and the fact that they insisted that I change my auto insurance made me not trust Allstate or the agent. I will not do business with Allstate or Charles ** again.

My son had an auto accident involving an Allstate insured person who was in the oncoming lanes then made a left turn in front of him in an intersection w/A green light, my son hit him on the passenger side. The airbag deployed in my sons face and he had bloody noses constantly afterwards. After seeing 3 drs. over 5 mos, he was DX w/ broken blood vessels in his nose & had an outpatient procedure to repair them. The car my son was driving was my husband's work car, owned by his boss, which we had the use of since we had no car & his boss made no claim w/ Allstate for the car. It made life a bit difficult for us for a while since we had no car again..

Recently, I had a very minor incident that Allstate at first claimed was $516 then claimed that it was a $562 payout for tapping a Jeep Wrangler putting a scuff mark that was about 3" long on the running board. When my policy came up for renewal, they hiked my rates by 75% for the next three years even though I had never had an at-fault claim against my insurance since 1998. Nor have I had any points against my license in the last 16 years.

I cancelled Auto and Renters with Allstate on 9-5-2014. I called My agent who instructed me to fax a signed request to cancel. This happened on 9-5-14. On 9-9-14 a refund for auto was returned... $48.60. On 9-12-14 they took out $21.65 for cancelled renters. I called, was told the 800 number can't help me, need to walk into a local office. I am in Dallas. My Agent is in Hobbs New Mexico... So he makes an exception. 12 days later they give me back $18.66 because they want to charge me for three days???? I did not owe them beyond 9/5/14.

We've been with Allstate for 10 yrs. Last month my son got his license & a 20 yr old car (low miles/good condition). When I added him to our policy, it more than doubled our premium! They claim that he HAS to be covered not only on his vehicle, but both mine and my husband's. Both of our vehicles carry full coverage as they have lie holders. I asked to sign an exclusion for my son for these vehicles as he does not drive them....ever! My husband's car is a manual transmission, which my son is not able to drive. Also, my husband is working/living 3 states away!!! it is impossible for our son to drive that vehicle. No exclusion is permitted. Ok....moving on. I have asked numerous times for adjustments to be made to lower our premiums ($385/mo), only to get some bs adjustment, raising our deductible, that will save a whopping $40 on the 6 month total. Eventually, I got fed up & started calling around for quotes.

I had an accident on July 2014. The other driver had Allstate. I took my car to a body shop that was in network. I was told my car would be ready on Aug. 5th. I didn't receive a call until Aug. 8th. That same day I dropped off the rental car and picked up my car. To my surprise the shop reported they called me on the 5th and I was not able to pick it up. After I told the person in charge of my claim that was not true she said she has to go by what the shop says so I ended up paying for the extra days I used the car.

I was hit by another driver in February, my car was totaled. It took Allstate over 5 weeks to settle the claim and cut me a check so I could purchase another vehicle. So frustrating. I felt that no one was trying to help to expedite the issue. My agent was so poor. I now cancel my insurance for another insurance carrier. Allstate sent me a bill last week for the remainder of the month. Yesterday I get another bill from Allstate stating it is now a collection notice. I am so upset with them. I have been a customer for 20 years and that is the way I am treated, a collection notice from Allstate. Give me a break. Do NOT buy Allstate Insurance.

My parked car was hit and totaled by someone insured with Allstate. It took 5 days to get a rental. 7 days for adjuster to inspect car. Then I'm only given 3 days after inspection to have the rental. Offer on car doesn't even pay it off. Adjuster was rude couldn't care less about my frustration. For a company that has a slogan "You're in good hands with Allstate" I feel violated not just by someone destroying my property but by an insurance company leaving me not only without my car but with a $1300 bill on the car. Unfair and unethical. I don't care about their policy and what they have to do. They should do what's right. I shouldn't have to pay a cent to have my car replaced. I thought they had to put me back to where I was before my car was hit... I find this so unbelievable. Having your car taken from you is traumatic enough but to have the insurance company refuse to pay is just UNBELIEVABLE.

I was hit from behind and the other driver that hit me from behind will not tell their insurance Allstate that they hit me from behind. Now I'm waiting for Allstate to pay for my bumper. The agent is never in her office. I leave several msgs a day. This been happening for a whole month, I'm not giving up. What's next to do, get a lawyer!

I am fair after paying almost $90,000 dollars to Allstate and tolerating that they would not provide good policy information in time for me to get my car through the process of inspection, they would not cover for my injuries when another person ran a traffic light resulting in grave injuries to myself. I have watched in pain as my health deteriorates from this and I find the situation intolerable as they pestered me for the entire two years they wasted to investigate...and then just dropped it because it exceeded the statute of limitations for actually settlement of the matter. Well they never informed me that I might lose, never provided any legal council... while the guy who ran the light had all the legal representation and I was left to hang out to dry while paying all of my own medical expenses due to this accident. Somebody please step in and knock down the big insurance companies??

I contacted AllState late in July to advise them that my 18-year-old would be leaving for college and no longer needed to be on my auto insurance. Today after receiving a "change to your policy" notification that shows no changes at all to the policy or price, and checking online that nothing had changed either, I phoned AllState's 24-hour number and eventually spoke to a representative. A simple request which I thought would take a matter of minutes with a courteous customer service representative. My conversation could not have been more bizarre. For 10 minutes of my life I thought I had moved to a dictatorship.