Allstate Car Insurance Reviews

5. Yesterday, Allstate told me they were still waiting on the eye witness account/statement from the officer. He didn't see the accident or he would have seen the dwi/switch!

I authorized them to go ahead with the transaction but the representative had processed the first amount of $388.17. She then indicated she was processing the second payment of $468.00. I then told her wait, why is it $468.00 and not $234.00. She indicated that I had to pay 2 months advance payment. I told her no, I was not going to do that when my policy was just cancelled 2 days ago and you have required me to pay a back balance! I advised the agent to reverse the charges to my bank account. She indicated that she would. I in turn hung up the phone and called back in 10 minutes to make sure this had been handled.

Unfortunately, the payment had not been reversed. I asked for a supervisor. (I was transferred 4 times before reaching the correct department.) The supervisor in turn looked up my account and advised me they never should have charged me the past due amount. He indicated that he would have a check issued to me. I was very upset because the money should just have simply been put back into my account. I told him to go ahead and send the check, but I was going to be calling the corporate headquarters and possibly canceling my account. He asked if I wanted to cancel it now. I indicated to him I would decide once I talked to someone in the corporate office.

I finally was able to reach Teresa ** in corporate to file a complaint. At that time she indicated the amount of $468.17 had been debited back to my account and a check for $700+ was being sent to me! I asked her why was so much being refunded? Teresa stated that the agent had canceled my new policy on July 30 after my initial call. I couldn't believe it. So I wanted my account reinstated. She indicated I would have to call the 800 number and go through the process of starting a new policy and paying two months in advance. I asked her why would I give their company payment when I haven't even received the money owed to me yet.

They should just simply reinstate the policy since it was canceled by their agent without my consent! I asked for a number to the corporate office. I spoke with Corinne **. She indicated nothing could be done and she would file a complaint. I told her I now am not covered on either of my cars due to their agent and there is nothing she can do unless I make a 2-month payment and open a new policy! Unbelievable, truly unbelievable.

I have to be extra cautious the next couple of days so as not to get in an accident or pulled over by the police because I do not have coverage! I have a young driver on my policy so this is a very nerve-racking experience until I can obtain coverage again. And I can't do that until I receive the money back from Allstate.

I was told by my insurance company that even though the accident was caused by the Police Ambulance that they didn't think it was worth going after Nassau County for the small sum of $500.00 deductible because his lights and siren were and there is a law so I have to eat the loss of the deductible. I told him that's not fair to me because you didn't want to pursue the county for my loss. He told me to send in the estimate of my damages and they would pay my loss less the deductible. I did everything right and they still win. So now I'm faxing the estimate of my damage which was fixed on Oct 10, 2009.

I pulled two of 4 cars off the auto policy. Still they couldn't care less. I have auto, homeowners and umbrella with them for the past 35 years. This is a remarkably disgusting attitude on the part of the agent and Allstate itself. My reason for complaining is that after 35 years with one company, the customer is granted "relationship" privileges, but not in my case. I think that they need to be made an example of regarding the treatment of customers.

During the past 17 days, I've called every day. They tell me that my case is in their system, they will refund the payment within 48 hours. I ended up having to change my banking information, put a stop on Allstate, and had my bank's fraud department open up an investigation. I spoke to Allstate yesterday, who promised that the money would be reimbursed to my account today, but that didn't happen. Then I spent nearly an hour talking to a supervisor who first tried to tell me that they owe me nothing because they'd only taken a June payment. But after a complete meltdown on my part, they discovered that they had merely taken the July payment a little early.

Then they asked why I wanted the money back, since it was almost time to make another payment anyway. Conveniently, Allstate doesn't have a complaint dept. so I spoke with another supervisor, threatening to bring Allstate's tactics to the attention of the Better Business Bureau, my local television news station, and any other entity I could think of. As it stands now, yet another supervisor will call me back on Monday, Tuesday or most likely, as before, never. I'm so fed up with Allstate. Thank goodness, I've never had an accident while I've held a policy with them. I've seen the misery Allstate has caused others and I can't believe a company can operate like this.

I immediately called Katy to see what happened and told her to cancel my policy. She then informed me that Allstate could not refund my money until they had a policy number, which could take 24-48 hours. I thought this was ridiculous. When I got my insurance with Geico online, within five minutes, I had my policy number and cards, so I thought Katy must think I'm a moron. She also put my life in jeopardy. I have been a diabetic for 52 years and require insulin and syringes, which now I could not afford. Thanks to Allstate.

When I told Katy this, all she said, was "I'm so sorry." I had to borrow money from one of my neighbors for my medication. This was extremely embarrassing for me. I then ran out of gas going to work Monday and had to call AAA for assistance. Again, thanks to Allstate I didn't have any money for gas. My two cats have no food so I've had to cook them chicken to eat so they don't starve. Katy told me I would have my money back by Monday, which I didn't. I'm not going to call her back to see what lame excuse I get this time, so I've already filed a complaint with the Attorney General's Office and the BBB. I am now contacting you. Allstate must be stopped from ripping people off like this. I want my money back along with the $29 NSF fee. Thank you for your time.

I also reported on 3/10/08 to remove my husband from my policy due to his death 8/1/07. This was just done when I had to resubmit another request on 3/18/10. I am extremely disgusted w/ this whole situation and getting absolutely no help or any kind of satisfaction from the local agency. They don't seem to have a record of anything. I would like to know where I would have come up w/ the amount to write a check in Sept/09 if that was not given to me by the Allstate rep. I still have the copy of the letter.

Kevin said he would talk to Allstate and let them know that my son would not be listed as a driver, which he did and I was told to get my insurance back. I needed to get reinstated, of which I was, and when I got my bill, they (Allstate) had tripled it, and they even sent me a letter saying that my rate would not change. Kevin tried talking to them for awhile and they will not go back to what it was before. Now they want me to pay $178 a month, and everywhere I call, I get a high price even when they said it would go down in July (three years since the wreck). It still is too high. Other companies say they are going by consumer report and the state I live in, etc. Back in the winter it was fine, I did hit a deer in March, but they said that wouldn't be held against me. And my son went to farm burial and got coverage for nothing, and he was the one with the past bad driving history. I haven’t had any speeding tickets, only that one wreck that was on there before I got the insurance, and when I did, they didn't raise it then.

I don't know if they got me mistaken for my son or what, but I can't afford that amount every month. The only solution I have is selling my car to my son and buying a $2000 car and get just liability on it and when it tears up, get another $2000 car. There is no way I will ever be able to own a decent auto due to this insurance mix-up. In fact, Allstate tripled it, then three weeks ago, they raised it again. I don't now how come they said everything was okay, and the minute they thought my son was going to be listed as a driver, all hell broke lose and haven’t stopped yet. I don't know who to contact to fix it. My agent said he tried and they now are going with the last quote. Of course that’s where the money is. Well, I refuse to do so and I do think when I try to get check on insurance at other places that my information is going back to these companies because of what Allstate put down. Help, any suggestions? Or can they just keep raising it and there is nothing you can do? And they wonder why people drive without insurance, insurance cost more than the auto.

Evidently, they dropped the ball and assigned an attorney, Robert * of Tampa, FL to sue me. I sent him copies of the documents but he too dropped the ball and obtained a judgement against me. The DMV suspended my driver's license but lifted the suspension once they reviewed my copies of the documents. The attorney then filed for a judgement suspension against my driver's license and now the DMV no longer retained copies of my documents so they granted the suspension.

Due to a hurricane, I lost my home and all important documents. Now, here I am seven years later still not permitted to drive. I am 60 years old and on Social Security Disability and losing my driving privileges causes me great distress. Why couldn't the DMV and Allstate check my full driving record to see a perfect driving record and see where the DMV suspended but then re-issued my driver license? It's obvious that they would never have re-issued the license if they did not have the documents that proved the valid and legal sale of my vehicle.

We have been without a vehicle for a whole week; so my husband has had to drive me to work everyday and pick me up. Allstate told us we would have to go to our insurance company to get a rental or pay for it ourselves, and then they would reimburse us. I cannot afford to rent a vehicle; nor do I want to put in a claim against my insurance company and have my payments go up when this was not our fault.

Now that my renewal is due, the rate jumped up to almost exactly what I was paying Progressive! I called a girl, named Deanna, who is not too friendly, and who said that there was some problem with them not receiving a form. I was supposed to fill out the form to authorize the automatic withdrawal. I'd never received such a form, though they said they sent it was out in November 2009. I did, however, in April 2010, received a call from a Jessica at Allstate, stating that she needed my routing/account number to set up the automatic withdrawal of payment. I gave it to her and she said that was all she needed.

I assumed they would withdraw the same amount I had paid in November this June and that it would be easy. When I got that new price, I was mad. The girl I spoke to said that I lose the $11 discount for not having the money automatically withdrawn. Then she stated that there had been rate hikes in Florida effective in January 2010 that affected my renewal premium. She said that she saw where Jessica submitted my bank information for payment and my bank declined it. Again, I wasn't notified of this! I asked her why my bank would decline it. She gave me the last 4 digits of both the routing number and the account number. They were both the same number, and not even close to what my numbers are! Are these people just idiots?

I informed her that my name is still incorrectly spelled on my insurance cards in spite of 3 requests to change it. Also, I received no forms to fill out regarding auto-withdrawal. I did not receive any notice of a rate hike, which would have given me time to choose a different insurance company. That I didn't care about an $11 discount, keep it, because as incompetent as Allstate has been concerning my account, I wouldn't dare let them touch a penny in my bank account. The girl didn't apologize for the errors, and her attitude suggested it was my fault for not returning that form that I have never received.

Due to medical issues that are incurable, I have to live on very little money. I'm not letting them steal it out of my bank account. Taking care of things online is easiest for me. I'd gladly lose the discount to keep these people away from my bank account. The only things I have received from Allstate since I signed on with them have been letters asking me to purchase a homeowners policy. I don't own a home, and its right there in the records. I mentioned this to the girl on the phone, and she tried to talk me into buying renters' insurance. I laughed and said I don't think so, and I doubt if I stay with your company. If I don't find better insurance before mine expires, I'll send a check.

I am contacting the insurance commissioner and letting him know about this and I am going to let Allstate know that they owe for my truck plus 2 payments now and if I don’t get satisfaction, I will take other measures. And by the way, if Allstate looks at this, my claim number is ** and these are the extensions of all the people that I have talked to with no satisfaction. Don’t remember the name. Allstate should quit selling false insurance coverage because getting them to pay for something is worse than anything I have ever done. All their customers should go to 21st century or the general. I cannot get another vehicle financed as I was working when I bought my truck and I am now totally disabled so no one will loan me money for another vehicle so this accident that Allstate’s customer caused has caused me a major inconvenience for years.

Now my vehicle is damaged and no one wants to be responsible for this mistake that occurred. I was made to believe that the bank is required to have a financed car fully covered so that the customer can drive the car out of the lot. Once I was told I was fully covered, I did not think much of it as I continued to pay my insurance, and now that I need All State services there denying my demands. I'm not quit sure who's at fault, the dealer, the bank, or All State to be exact. But somewhere along the line of getting my car insured someone made the mistake of making sure collision is in my policy which living in New York is a most probable chance of happening compared to a natural disaster or robbery occurring which is covered by comprehension.

I'm in definite need of a lawyer regarding this case, especially since someone was injured and my vehicle being damaged. I need to know if there's anything I can do to straighten this situation out because it's not right for me to think I'm fully covered and at time of need to find out the big surprise that I am not. I thought I was in good hands All State. Where's my support now!

As for the actual accident. There was a broken light post on Jerome Avenue and 165 St. Driver in my Lexus vehicle treated the light as a stop sign and stopped looked around then pursued and made a left turn onto Jerome avenue when the other vehicle was speeding and did not slow down for the flashing red and yellow light; she hit my vehicle on the driver side light corner bumper. Police was called, police report documented, and ambulance arrived on scene, my Lexus vehicle was towed away to a body shop which is being held now momentarily. Lexus is 250 has received damages on the driver side front end. Light broken and hood smashed in. Driver was taken to the hospital by ambulance and resulted in neck and upper back pain and bruising on her head from hitting the driver side glass window.

I rolled down my window and shouted at the driver of the SUV, who I thought, was having a heart attack. Why did you do that? What happened? He shouted back, “You’re on my lane.” Then a stocky elderly driver stepped out of his SUV, walked around to the right side of his vehicle to check for any damage. At this point, I also got out of the car and saw my Infiniti with the long black streak of tire mark along the left side with dents from the rear bumper to the front door. The SUV driver had the audacity to walked back toward me and said, “Go back to where you came from!” To which I replied, “You are a racist.” He refused to exchange paper, so I called 911 and reported the whole incident including a full description of the SUV.

Deputy Fisher from Precinct 7 arrived about an hour later.

He handed me a form to fill up for the Police Report and write down a narrative of the incident. A few minutes later, another dispatcher Deputy C, also from Precinct 7, arrived at the scene. I asked both officers to check the damage on my car for the report. Since the day had turned into night, Deputy Fisher pulled out his flashlight to reveal the damage along the left side of my car, before leaving Deputy C to take care of the investigation for the Police Report.

On November 04, 2009 - After finding Allstate as the Auto Insurance Company of the SUV driver, Stanley J. M, on the Police Report, I immediately filed a claim for the damage inflicted on my car. The representative at Allstate assigned my claim to adjuster Joseph D and scheduled me right away for inspection and appraisal the following day at their office in Sterling Auto Body Center. On November 05, 2009, Allstate appraiser Bob S meticulously and thoroughly examined the damage to my car and faxed his report, with an estimated cost to repair of $1,301.78, to Mr. D.

Mr. D was never around in his office to pick up the phone whenever I called, so that I always had to speak to some other adjusters --- Evan, R, Eleanor, James, to follow up on his investigation of the incident. On November 24, 2009, after receiving a final copy of the police report from Precinct 7, I immediately faxed it to Mr. D at Allstate to expedite his investigation.

On November 30, 2009, Mr. D. called and informed me that after reading the conflicting narratives from both parties, he made a decision to deny my claim because, quote, “there’s no reason why I should not believe my client,” and cannot rely on the truthfulness of my claim. Surprised, I asked if he had seen the damage to the SUV. He got hold of the appraisers report from the other party, and described to me where the damage as, abrasion on the right front tire and a slight scratch on the fender, which would cost $160 to fix.

When I questioned Mr. D as to how the black marks and dents on the rear bumper and side of my car came about if they weren’t from the front tires of the SUV, which was slanted towards the left side of my car as it crossed over to my lane when it struck me, he reasoned that the damage on my car was pre-existing, despite the appraisers report and photo indicating the damage was inflicted at the time of the incident. When I asked Mr. D to explain how the right front tire of the SUV could have shown abrasion, if the tire was not slanted to the right towards the left side of my car which left a long streak of black tire marks and dents as he bumped into it, he unhesitatingly replied, “We always take the side of our clients and protect them.” I was really appalled upon hearing this.

That night I called Allstate Customer Service and voiced my dissatisfaction with the decision of Mr. D. A representative was kind enough to suggest that I fax any documents to support my claim to the manager of Mr. D to reopen the case, if I had them. Having in possession a copy of an older Police Report giving a description of the incident on the SUV as told by the driver himself to Deputy C, stating that my car struck the back right of his vehicle, I decided to fax a copy to Mr. and his the manager the next morning.

On December 01, 2009, I called Allstate at around 9:00 AM and asked an adjuster James S the name of Mr. D's manager to whom I could address the fax. I described the nature of my document upon inquiry by Mr. S, before he gave me the name of Courtney J as Mr. D's manager. I then asked Mr. S to verify the statement of Mr. D that it’s Allstate’s policy to always take the side of their clients and protect them. He affirmed it saying that in a sense it’s true if one considered that the company had always believed and defended the claims of their clients.

On December 02, 2009, I called Allstate’s Customer Service to confirm Ms. Courtney J's receipt of my faxed document, which would contradict the nature of the damage on the SUV as described by Mr. D. The representative passed my call to Ms. J's voicemail after discovering that she had left early for the day. Thereby I left a request on Ms. J's voicemail for a call back.

Later, at 4PM, Mr. D called to tell me that he got a copy of my fax and wanted to change the description he gave me about the damage to the SUV because he misread the photo when he was looking at it, saying the scratch on the SUV is not at the right front side as he told me previously, but rather on the center part of the vehicle. He added that he made a mistake in giving me the appraiser’s estimate of the cost to repair.

Despite all this, he would still stand by his final decision, as it did not matter where the damage is, because he still believed his client that I changed lane and struck his SUV, regardless of my evidence. I couldn’t help telling him bluntly that the whole procedure of his purported investigation of my claim was a sham because in reality, he had already made up his mind all along without further consideration of the evidence, as presented, pointing to the truth of the matter. Ms. Courtney J never returned my call.

On December 7, 2009, I appealed my case for redress to Mr. Tom W, CEO and Chairman of Allstate in Illinois. On December 17, 2009, Mrs. A from the Executive Office of Allstate in Illinois called me up to deny my claim.On December 21, 2009, I faxed my complaint letter to the Consumer Protection Unit of Texas Department of Insurance, which forwarded my letter of complaint to Allstate in Texas.On December 31, 2009, I filed my case against the reckless driver Stanley J. M in a Small Claim Court in Houston.

On February 19, 2010, Texas Department of Insurance informed me that my case with Allstate is beyond its jurisdiction after receiving a reply from Ms. B of Allstate, who refuted everything I wrote in my letter. The Department advised me to file my case with a Small Claim Court if I want it resolved. On February 16, 2010, Small Claim Court notified me of a Jury Trial, as requested by Allstate, scheduled on Tuesday 8 June 2010 at 01:00 PM at Precinct 7, Place 2 in Houston.\

That evening, I called Allstate at 9:49 p.m. EST. I spoke with a representative who identified himself as Troy. He took the details of my request to stop the Easy Pay debit to my bank account.

This morning, when I went to make my car loan payment, I discovered that the Easy Pay debit had been posted to my bank account on March 1. I immediately called the 800 number (8:31 a.m. EST) and spoke with a representative who identified himself as Joe. He confirmed that my request to cancel participation in Easy Pay had been recorded on February 25, but stated that the renewal of my policy had not been cancelled and that he would process that and the company would send me a refund of premium check in the mail in 2 weeks!

I objected strenuously to that and demanded to speak to his Supervisor. Initially, he said that there was no one to whom I could speak, then (after a long delay) he transferred me to a person named Gwen, in Resolution Support. This lady kept insisting that there was nothing she could do until the cancellation of my policy posted in the system, which would take 48 hours at which point a check refund would be requested that would take 2 weeks! When I threatened to file a police report, charging the company, her, Troy and M with theft, then she said that she would expedite the refund by March 5.

The company's performance, in this instance, has been preposterous. My requests were not met. Modern electronic systems do not require 48 hours to process a transaction. The company took $550.19 out of my bank account without authority that is theft. I wish to file a formal complaint against each of the Allstate employees named above.

Allstate will settle directly with an injured party without the need of an attorney. The same amount that is offered to an attorney represented person is the same amount offered to an unrepresented person. Only the unrepresented person gets to keep a third more of their settlement. Guess what? Many of the plaintiff attorneys in my area are insured by Allstate! Live like the rest of us in these hard economic times and stop being a cry baby because you can't squeeze more money out of claim for yourself. Have a nice day.

I then took the truck for the damage to be estimated and the business estimated the damage and repairs at $7600. My agent then told me this was not reasonable and I would have to take it to the original person that painted it. According to TX state law, an insurance company cannot tell a customer where to take their vehicle to get it fixed. She then called my body shop and told them their services were not needed and that I was going to take it back to the guy that painted it the first time, without even talking to me. After fighting them on this and telling them I would take my truck to this body shop and not the one they were trying to force me into, they set me up with another agent to do another appraisal.

Allstate's appraiser did not look at the truck for more than a couple of minutes and did not take into account anything that had been done to the truck. I had a new paint job new upholstery, new stereo system, and many other new parts. I have since had two other appraisers look at the truck and they estimated it at around $15000. Her estimate had my truck at around $5000, there is no reason for there to be this much difference. She then went on to tell me my truck was going to be totaled out and that I was to drop it off at an auction warehouse. This truck means a lot to me and I want it fixed. I have comprehensive full coverage just in case something like this happens. I chose to fight them on this and take it to a third party according to Allstate's terms and conditions.

I have my appraisers and Allstate hired their own and both sides have to choose a third party mediator. My side requested a county judge and Allstate refused they would not allow a judge as the third party. They gave my side a list of 3rd party people to choose from. I don't understand why both sides could not agree on a county judge except for the fact that they want to use someone that they know will side with them. Judges have to and are sworn to uphold the law. I have called Allstate again issuing complaints because of this and the have told me they cannot contact their appraiser and I cannot do anything about it because when they start a third party, both sides are left out.

They are not doing anything to resolve this and have now told me I cannot either. I just want my truck fixed and repaired properly. I contacted the Better Business Bureau and Allstate then agreed to have a 3rd party appraisal done. They didn't follow through with this though. I had to contact the BBB in two weeks to let them know if Allstate resolved this. They set up the appraisal to document that they were making efforts to resolve this and they never even contacted the appraiser with the local PDA to find out what his appraisal was.

I was upfront with Allstate telling them I was receiving chiropractic care for my injuries. I was informed by the adjustor that they would not pay anything until the claim was settled and that they would probably not pay all my medical bills because chiropractors always over-charge. At that point I was in enough pain I just wanted to lay on the couch and recover, so I did not press the matter. I heard from the adjustor about every 2 weeks. During these calls he was rude and constantly putting chiropractors down. It got to the point that he was just annoying and I dreaded his calls. I was unaware at the time that I could tell him to not call me; it was, after all, my first accident and time dealing with insurance companies in this way. I used my Med-pay on my insurance to cover the doctor appointments because they wanted to be paid. After I was released from treatment, the beginning of November, I called my adjustor to begin the process of settling the claim.

Two days later he called me back and told me what my total medical bills came to and how Allstate felt it was an over charge and would not pay for all of them, leaving me about $800 short. The adjustor told me to talk the doctor into charging less and if he wouldn't, then I had to fill out all sorts of paperwork. In reality my medical bills were not that much and I see no reason why Allstate would be giving me so much trouble. After all I have every right to seek the medical treatment I want. The only reason I was there that many times for 6 consecutive weeks was because the person Allstate insures was not paying attention and failed to stop. But Allstate twisted it around and has made me feel like it was my fault. After doing some research I found out that I do not have to file all that paperwork and that I just had to give the doctor’s office the name and number of the adjustor and they could legally talk to him.

I took this to a lawyer who told me it was not worth his time and that typically lawyers getting involved in cases like this does nothing.

I have seen a chiropractor all my life and he said most people see this as having a pre-existing condition. Even though I have only seen them for check ups and that I have had no injuries to my back and neck in the past. He suggested I take the money and run. I called the Allstate adjustor back one week ago and left a message saying when he could offer me a fair settlement I would love to talk to him. I have not heard anything from him. I guess I can do nothing for two years, but I would really love to put this whole situation behind me and get back to life.

Oh, one last thing. My car, before the accident, was worth about $13,000-15,000. It cost Allstate over $10,000 to fix it. By all the calculations I can find, my car should have been totaled. This whole situation has left a very bad taste in my mouth. I, in no way, feel like I have been in good hands will Allstate. And this one experience with them has caused me to never even look into buying Allstate insurance. I will pay a lot extra to never have to deal with them again. If they treat me, an innocent victim, like this, I wonder how they treat the people they insure.

Insurance companies are not required to disclose whether their personal umbrella excess liability policies apply to the uninsured motorist's portion of a policy. If the umbrella policy is not linked to the uninsured motorist the insurance company should advise the customer that they may go outside the insurance company to purchase such a policy that is linked to the in insure motorist portion. Such umbrella policies can be issued on a standalone basis under current California law. An insurance company does not have a legal or moral obligation to advise customers of such a large gap in their families coverage leaving customers exposed to tremendous loss to their loved ones.

We thought we were covered. We were told so; we paid our claims. We called several times throughout the years. We were reassured that in fact we were covered. Then the accident... and suddenly, we are not fully covered! The cover up started. This is where most people give up and give in. They have no choice and they know if they fight, they can never win. That's the game. Wear them down; wear them down. Include many loopholes to protect "the money" and paint a story that will not only be legal and believable but it will create doubt to the person who originally got the insurance in the first place! Wear them down; wear them down... that's the game.

After a brain injury and 7 years of working hard to get her brain to function normally, such as depression, chronic neck pain, back pain, our beautiful girl healed as much as she will ever heal. She still needs medication, still has chronic back pain and still has intense neck pain. And yet the insurance company decided (instead of paying us what they thought our policy amount was) to make us an offer. Okay, your policy is $250,000. We will pay you $6,000. Do I hear $7,000? How about $7,500? The full amount was not given without a fight - a twelve-year fight that included lawyers, judges, law firms and multiple hours of work on everyone's part. Wear them down; wear them down - that's the game.

In America, insurance companies are legal criminals. They are allowed to lie, cheat and steal. The lawyers for the insurance company stated in a court of law that my husband and I actually convinced our daughter that she had a brain injury and that we took her to the doctor to convince her that she had an injury! Can you imagine?! Lie! They paid a doctor on the stand in a court of law to change his medical diagnosis submitted at the time of the accident. The doctor (bribed with money by the insurance company) changed his medical opinion and in fact said that being struck by a car to a little girl's 85-pound body would produce no greater injury than when one falls off a bike. Lie! Lie!

After all the lies, we proved in court that she had injuries. That took twelve years! Wear them down; wear them down. We are awarded 1.4 million dollars in damages. The insurance company appealed- back to nothing. Now it becomes a contest as to who is lying. Did my husband get this insurance with his agent many years ago prior to the accident or did the agent give the policy to me, his wife who was not even in the room? Was my husband sane or was he as they said, incapacitated? Lie! Lie! The game now has changed and the evil company will twist and turn to get what they want - the money!

Next was the jury. We will be tried by our peers in a court of law. Ha! The system is a joke in every sense of the word. Thirty people are called to duty. Half of them raise their hands when asked by the judge if they have had trouble with their insurance company. They were all eliminated. Then, you are left with the ones who are sick, can't stay still for an hour, can't miss work, do not have a babysitter, are mental incapacitated and generally do not want to be there for 4 days. We were left with 6 jurors that were frankly not bright enough to understand insurance laws, the full story of our 14 years fight, and loved the soap opera drama that the insurance company presented to them, the kind that is seen all too often on reality TV today, even though it was as far from the truth as possibly imaginable. It was riddled with misconceptions, make believe stories, tricks to make you say things that are not what you wanted to say. All this was to substantiate their lies and out and out outrageous claims that were simply so far from the truth that I had to wonder how we got to these facts.

How did the game get so twisted? In a court of law, where was the truth, honesty, integrity that are to be the foundation of our system? I found just the opposite was true. It was horrific to watch. It left me feeling sick to my stomach. You see, all of us think we are insured. We think we are safe and protected. The insurance companies will take our money but if something happens to us, not only will they never give you the money promised they will offer you a small amount to make you go away. They will lie, cheat and steal. They will wear you down. They will find every loophole possible and use it. They will twist the real truth. They will spend more money to break you down than it would have taken to pay the claim. They will find the most despicable people to represent them, as ugly on the outside as they are on the inside and they will stop at nothing to make sure you get nothing.

What kind of a country do we live in where insurance companies can get away with their lies and criminal activities? Where is the justice for the victims and their families? If we, as a family, did not have money to help our daughter and to pay out of pocket millions of dollars for her care, she would be dead. What kind of country do we live in where justice will be determined by criminal companies, by a jury that doesn't want to be there and can't understand difficult issues and laws, with a judge that sleeps while the trial is going on, a jury that sleeps when important information is being presented and an insurance company that plays their evil games to win? For them, it is a game. How long can we keep the money? How hard will they fight for the policy they bought? How much can they endure? When will they break? Wear them down; wear them down. This is the game in the Unites States of America.

Insurance companies are not required to disclose whether their personal umbrella excess liability policies apply to the uninsured motorists' portion of a policy. If the umbrella policy is not linked to the uninsured motorist, the insurance company should advise the customer that they may go outside the insurance company to purchase such a policy that is linked to the insured motorist portion. Such umbrella policies can be issued on a stand-alone basis under current California law. Ann insurance company does not have a legal nor moral obligation to advise customers of such a large gap in their family's coverage leaving customers exposed to tremendous loss to their loved ones.

We thought we were covered; we were told so. We paid our claims; we called several times throughout the years. We were reassured, in fact, that we were covered. Then the accident ... and suddenly, we were not fully covered! The cover up started. This was where most people give up and give in. They had no choice and they know if they fight, they can never win. That's the game. Wear them down; wear them down. Include many loopholes to protect "the money" and paint a story that will not only be legal and believable but it will create doubt to the person who originally got the insurance in the first place! Wear them down. Wear them down. That's the game.

After a brain injury and 7 years of working hard to get her brain to function normally, there was such depression, chronic neck pain, back pain. Our beautiful girl healed as much as she will ever heal. She still needs medication, still has chronic back pain, still intense neck pain. And yet the insurance company decided (instead of paying us what they thought our policy amount was) to make us an offer. Okay, your policy is $250,000. We will pay you $6,000. Do I hear $7,000? How about $7,500? The full amount was not given without a fight, a twelve year fight that included lawyers, judges, law firms and multiple hours of work on everyone's part. Wear them down; wear them down. That's the game.

In America, insurance companies are legal criminals. They are allowed to lie, cheat and steal. The lawyers for the insurance company stated in a court of law that my husband and I actually convinced our daughter that she had a brain injury and that we took her to the doctor to convince her that she had an injury! Can you imagine!?! It's a lie. They paid a doctor on the stand in a court of law to change his medical diagnosis submitted at the time of the accident. The doctor (bribed with money by the insurance company) changed his medical opinion and in fact said that being struck by a car to a little girl's 85-pound body would produce no greater injury than when one falls off a bike, a lie!

After all the lies, we proved in court that she had injuries. That took twelve years! Wear them down; wear them down. We were awarded 1.4 million dollars in damages. The insurance company appealed and it was back to nothing. Now it became a contest as to who is lying. Did my husband get this insurance with his agent many years ago prior to the accident or did the agent give the policy to me, his wife, who was not even in the room? Was my husband sane or was he as they said, incapacitated? It's a lie, a lie! The game now has changed and the evil company will twist and turn to get what they want - the money!

Next came the jury. We will be tried by our peers in a court of law. Ha! The system is a joke in every sense of the word. Thirty people are called to duty. Half of them raise their hands when asked by the judge if they have had trouble with their insurance company. They were all eliminated. Then, you are left with the ones who are sick, can't stay still for an hour, can't miss work, do not have a babysitter, are mentally incapacitated and generally do not want to be there for 4 days.

We were left with 6 jurors that were frankly not bright enough to understand insurance laws, the full story of our 14 years fight, and loved the soap opera drama that the insurance company presented to them, the kind that is seen all too often on reality TV today even though it was as far from the truth as possibly imaginable. It was riddled with misconceptions, make believe stories, tricks to make you say things that are not what you wanted to say. All this was to substantiate their lies and out and out outrageous claims that were simply so far from the truth that I had to wonder how we got to these facts. How did the game get so twisted?

In a court of law, where was the truth, honesty and integrity that are to be the foundation of our system? I found just the opposite was true. It was horrific to watch. It left me feeling sick to my stomach. You see all of us think we are insured. We think we are safe and protected. The insurance companies will take our money but if something happens to us, not only will they never give you the money promised, they will offer you a small amount to make you go away; they will lie, cheat and steal. They will wear you down; they will find every loophole possible and use it. They will twist the real truth. They will spend more money to break you down that it would have taken to pay the claim. They will find the most despicable people to represent them, as ugly on the outside as they are on the inside and they will stop at nothing to make sure you get nothing.

What kind of a country do we live in where insurance companies can get away with their lies and criminal activities? Where is the justice for the victims and their families? If we, as a family, did not have money to help our daughter and to pay out of pocket millions of dollars for her care, she would be dead. What kind of country do we live in where justice will be determined by criminal companies, by a jury that doesn't want to be there and can't understand difficult issues and laws, with a judge that sleeps while the trial is going on, a jury that sleeps when important information is being presented and an insurance company that plays their evil games to win?

For them, it is a game. How long can we keep the money? How hard will they fight for the policy they bought? How much can they endure? When will they break? Wear them down; wear them down. This is the game in the Unites States of America.

I was told by Melissa the transfer was done but because they were having trouble with the computer, it was not letting her see it and she could not print me a statement but I could come back in a few days and pick up my paper work. If not, then it would be mailed to me anyway. About 3 weeks went by and I did not receive any paperwork. Instead, I received a bill for the Windstar for $120 so I went to the Allstate office and was told the transfer was still not showing up but not to worry because I was covered for the Nissan. I then asked if I had the same full coverage like I had on the Windstar and again was told, it wasn't showing up but I didn't have to worry because even though it was not showing up on the computer, I was still covered on the Nissan.

On Dec. 1st, I received an automated call stating if I did not pay my bill for the Windstar, my policy would be terminated so I went back to Allstate and asked Melissa what was going on. Then Melissa looked on the computer and said she could not find any record of the transfer. I was very upset and told them to fix it because this meant I was driving without knowledge for a whole month without any coverage on my car. Melissa, without an apology, printed a replace and remove receipt for me and told me to just pay the $120 and the adjustment would be made at a later date. I refused to pay for a month that I was not covered for and was still very upset that I was driving around all that time uninsured. I was told if I did not pay, my policy would be terminated with Allstate. So reluctantly, I paid $120 and now I am being told if I don't pay $168.97, I will be terminated.

I am at a loss and I know I am being taken advantage of. Please help me. I need my insurance and because I am a fairly new driver, I cannot afford the prices of other insurance companies.

When it was my turn to speak in court, the attorney, Richard **, allowed me to present nearly the entire case in front of the judge, and then suddenly interrupted, pulling a copy of a case out of his backpack (he did not have a briefcase). He had pulled this case up off Reuters from the internet. It was Court of Appeals of Utah (Davis County, Plaintiff and Appellant v. Progressive Northwestern Insurance Co, as the insurer of James **, defendant). The case was dated Nov. 14, 2008 and Mr. ** handed both the judge and I a copy of this case pulled up from Westlaw.com. He had highlighted page 4, paragraph 2 which in a less complicated version stated that I needed to sue the person that hit her first, and that if that wasn't successful, then I could sue Allstate insurance.

I cannot find any laws or codes that say this in Utah, but I have yet to go to the law library. But I cannot get the Utah Bar to email me back regarding this (I emailed Richard **, the associate director). I feel as though something is not correct in the way that Mr. ** behaved, and I would like some correct answers, as well as to know how I can get my $4018 from Allstate so that I can fix my car.

I would like for these two inept insurance underwriters be responsible for the fees they cost me, as it was their responsibility to cancel the auto draft feature, which Fran told me she would take care of. I even told her I would get with her to make the June payment and she was in total agreement with me that she would take care of it.

On the afternoon of July 17, 2009, I was solicited for auto insurance from an Allstate Insurance Company Representative named Nunzio **. I had specifically described my current financial situation and concerns, before he explained how he could reduce my coverages. He explained that I could abandon my current insurance provider, (Erie) with a balance still owed of $1,050.00. I unambiguously explained that my insurance would expire on midnight of July 19th, 2009.

Mr. ** then instructed me to sign paperwork to get the process of transitioning to Allstate started, which included some personal information including that of my bank account. He sustained his position repeatedly that nothing would be charged until the policy had binded, and nothing would bind until my new policy was in effect. I explained that I could not sign the paperwork because I am currently disabled and unable to drive due to an injury at work. He then asked if I had a fax machine. I responded “No, but my wife does at work.”

He then contacted and instructed my wife to sign my name to the documents he had faxed to her work. Shortly after, I called my current provider and asked for the few days grace as Mr. ** had previously instructed me to do. They denied me this action stating that I would need to pay for the whole month in which, once again, Mr. ** instructed me to do and then cancel once his policy took effect, which defeated the purpose of trying to save money.

At this point, I was quite drained and frankly suspicious of Mr. **’s intentions, so I immediately called and told him I was not interested in the policy. I had also realized at this time that he had debited my bank account for $314.98. He deceived my wife into singing a document with my name, in which I have enclosed a copy that is clearly not my signature! I repeatedly called and demanded that the monies taken be placed back into my account. Mr. ** agreed and asked me to come by his office on Saturday. However, I had already explained that I was disabled and could not drive.

Monday, July 20th, I called his office again and was instructed by his secretary, Lauren, to sign another paper stating that I didn’t want the insurance (even though I had already explained this several times). I complied with their wish so I could replenish the funds in my account. I was told the monies would be refunded, but by this time my account was already debited by Allstate. Many of my checks that I had pending over drafted my account and I incurred many fees of $27 each.

As I had previously stated and explained to Mr. **, I am on a very strict budget due to my recent injury and I feel that while Mr. ** was aware of my situation. He took advantage of me by way of bad business ethics and representing Allstate Insurance Company in an unscrupulous manner, in which I don’t think they would want to be portrayed. All I ever asked is for Mr. ** to refund my money, which to date (July 31, 2009) has not yet been received, with the overdraft fees incurred. I have enclosed copies of the correspondences between Mr. **’s organization and myself, as well as some bank statements. I was also contacted by Mr. ** on July 28 at 2:28pm via his cell phone, (I have a phone record) wherein he stated that he would have “taken care of all of the charges” if I didn’t call the corporate office.

Now, I gathered all the money I could, but because of Mr. **’s misleading sales pitch, I am still in the negative. I’m requesting that in addition to the $314.98, that Mr. ** pay the additional $216.00 for overdraft fees. The Allstate slogan is “You’re in good hands.” Well, this cannot be true when you have people like Mr. ** in your organization. Since my injury, I have nothing but time on my hands and therefore, this will be the first of several correspondences that I will write until I feel justice is done.

I currently have a homeowner’s policy with Allstate that I am considering cancelling due to the poor service I have encountered with Mr. **. We had hoped for a long lasting working relationship with Allstate Insurance Company, but in view of the careless handling of your associate, we may have to seriously re-consider our intentions. I request you to kindly look into the matter at the earliest and send us a reply as soon as possible.

Apparently, if my mother drives her car more than 5,000 miles a year, her rates rise. Without a response to the survey, they raised her rates to the highest level for someone who drives 12,000 miles per year. I got the current mileage and was able to get them to lower the rate by $30. Now, I have to show them proof that she doesn't drive over 5,000 miles a year to get the rate that we have had. Ridiculous! My mother was livid. She says, "What do I have a car for and pay insurance for if they limit the amount I can drive?!" She may be old, but she's definitely not stupid. She's absolutely right. This practice is ridiculous!

I signed up with Progressive on the 16th of July and immediately called Allstate and talked to Ashley. She told me I couldn't cancel until I sent her proof of my new insurance company. Immediately, I faxed her not once but twice that I wanted the insurance canceled immediately and the proof of insurance. When I talked to her, I asked her twice if I would be charged anything else and she assured me that I would not be. I never heard anything, so on the 20th, I called her and asked if my insurance had been cancelled and she said yes and that I would be getting a refund of $75. This morning, I went online and was charged the $124 and since I didn't put enough money in this account, I was charged overdraft of $66. She misled me as did Kelly. I called Allstate this morning and talked to someone and they told me that the senior management would have to look at this and get back to me in 24 to 48 hours as they were not able to help me. Do not trust this group of individuals.

Skip ahead 20 days or so and I start getting letters from AS, one of which was a request that I go to their branch office and provide proof of prior insurance. I did exactly what they asked, despite the fact that I had already provided said proof when I originally purchased insurance from them (I don't see how I would have gotten a policy otherwise). I went to the local office, showed them proof of my prior insurance coverage and they told me that everything was okay - no worries.

The next two letters I got from them went unopened because AS has been flooding my mailbox with solicitations for me to buy their other insurance policies. As far as I was concerned, the next letter I need to open would be the bill for the next six months of coverage. Fast forward to July 17th. I called the local office to find out if they had sent me a bill, only to have them tell me that my policy had been cancelled effective June 5th, 2009. They also informed me that a check had been sent to me from AS back in April for the amount remaining on my policy after cancellation. Suffice it to say I was stunned.

I went to the office and they basically said that I failed to supply proof of prior insurance, although they have records of me providing it. I figured this had to be a simple misunderstanding because my driving record is completely clean and I paid the first six months upfront. I then offered to buy a new policy while we straighten out what happened with the old one. They informed me that a new policy would be $900/6mo. I went home and found the two pieces of mail from AS. Mailing #1 (sent on 04/07/09) informed me that they adjusted my policy up by $45 and that I had to make a payment by 04/25/09. Mail #2 (sent on 04/20/09) was the $110 check informing me that my policy was cancelled.

How in the hell can they cancel the policy before the due date? No one in the local AS office could answer a single question about this affair other than to say that AS corporate did not accept my proof of prior insurance. I was immediately forced to find new car insurance and because AS had cancelled mine more than 30 days prior, the new policy was twice as much as the $350 I had allocated for the next payment. This is a total scam and I cannot be the only person this has happened to. There's a class action lawsuit in here somewhere.

Problem is we made a split payment, part credit card and part check-by-phone. Well, they applied the credit card payment, alright, and got their previous month's premium, but they screwed around and didn't post the check-by-phone for 3 days, until it was too late for "reinstatement". In the mean time, I am on the phone constantly, first with the agent, who never called back with any information, as they kept promising, and then Allstate's customer service. Finally, I got a hold of one of Allstate's senior supervisors, who looked at the timeline and said we paid, alright, qualified for reinstatement, and should not be terminated.

All this time we are driving with no insurance, and getting no information or callbacks. The supervisor tells me that we qualify for reinstatement, based on the fact that we did indeed pay the entire amount, 3 days before termination date, but Allstate dragged their feet and made sure the second part of our payment (check-by-phone) didn't post for 3 days. Sure enough, I finally get 3 pieces of mail from them, all sent 1 day before termination date, one saying we were canceled (duh, we knew that), one saying we were terminated (same date, 2 days after our payments, and 1 day before the termination date), and a refund check, all dated the same time, 1 day before termination date and 2 days after our payment attempts. No one ever called back as promised, to let us know the status.

I finally got a hold of the agent (senior supervisor at Allstate), who had promised also, to call, who let me know that they denied the reinstatement request, supposedly because the entire past due was 'not made on time'. I have a confirmation number on both payment methods, the credit card and the check-by-phone, and even their timeline shows they were made the same day, but Allstate conveniently posted the one (got their past due premium), and conveniently didn't post the second part, which would have prevented the termination (or at least, got a reinstatement).

Of course, we have been "invited" to apply for a new policy, going through all the crap necessary, including physicals on the cars, and at least 25% higher premiums and there is no guarantee that we would even be accepted. Don't tell me they didn't post the balance of our payment until too late, in order to drop us.

So we have been without insurance for almost a month, been treated like mushrooms (kept in the dark and fed horse manure), denied reinstatement of our insurance. We are now forced to find insurance elsewhere and have the disadvantage of having lapsed coverage (which gets you criminal treatment when you go looking), and will have to pay through the nose for what we do get. Have wasted an enormous amount of time on this affair, and been without coverage for almost a month. Plus, according to State law, they have to report that we have no coverage, and the state can yank our driver licenses. Why not just shoot us, and be done with it?

Now, they are holding me liable for 10% of the storage fee as well as 10% liable for the wreck itself! Why? Who knows. It seems that Allstate does their own determinations. When you call them, they are always going to have someone call you back. If it happens to be Friday, don't expect a call back until Monday. Then another rep will call and have to consult with someone else and so on and so on and so on. My accident was May 8. It is now June 22 and my claim is still unresolved. Yeah, you're in good hands with Allstate if you are a money!

I had a problem with getting my bill since I started my 2nd six months on this policy and I was unaware that they upped my rate for no reason. I had contacted 1800allstate in March to find out what my payment was and they told me it had not changed. Then on my wedding day, they called me to tell me I was short $42 and some change and if it wasn’t paid by the 31st of May that I wouldn't have insurance. So I gave the girl my card number so it would be straightened out until I was done with my honeymoon.

The guy I have been dealing with has told me that he is looking into it but he had no record of any payment until the 16th of June. They had my check on May 29th so it took them that long time to cash my check. He can't explain why they are still cashing my checks if I have not canceled my insurance. Then they are taking my money and not providing a service.

So now, I am stuck not being contacted and tell me that my insurance was cancelled. Now, being 18 day past the cancellation day, they won’t fix my cars because someone [messed] up on their end. I have two damaged cars and have no insurance to cover because someone didn't process a payment that I made the day of my wedding. What is the point of paying for something that once you need it the next day, they will call and say “sorry but we won’t cover it,” when they cash a check the day before?

I was involved in a car accident and the other driver carried Allstate as his insurance. A police report was filed at the scene of the accident and the other driver was found at fault. This accident occurred nearly 6 weeks ago and we just received the claim check from Allstate. We have called Allstate numerous times prior to receiving the check and we just recently was able to speak with our claim representative. Her response to us when we inquired why we haven't received our check yet - she acted surprised and asked if we received it yet. Umm, no, that's why we are calling Allstate to follow up.

At this point, several weeks already passed. Thank goodness the car is still drivable. It seems they forgot to send the check and we eventually received it. We were shocked to see they only sent us a check for half the damage and no explanation included with the check! I guess this explains why our rep was avoiding all of our phone calls. After following up with a manager, our claim rep failed to communicate that she decided to only approved it for half the estimate and felt it in her right to split the liability 50/50 between the 2 drivers, in spite of having a police report indicating their driver was the only one at fault.

When the manager reviewed the police report, she started to back pedal when she saw the other driver was the one who was cited and advised she would have to speak with the claim rep before providing any extra information. We are still working to get this mess cleaned up. Also, Allstate has sat on this money so long that our estimate is now expired which they are fully aware since they have a copy of this estimate in their file. It's beyond frustrating the hoops you have to jump through for them to honor the claim when their driver is the one at fault.

This extra stress caused by Allstate is unnecessary and definitely not appreciated during my third trimester of pregnancy. And the sad thing is we have Allstate service in one of our insurance policies, but after this ordeal, we will never rely or pay Allstate to keep us in good hands. They are going to lose, and continue to lose good customers over these minor insurance claims for the sake of holding onto this money as long as they feel they can get away with it. The interest they have made by continuing to delay our full, entitled payment is going to be very minor for them once they compare to how much money they will really lose when we make an educated decision to not renew our current or any future policy with them.

They would not renew the policy and I would have to purchase a new one. I was transferred to a new sales agent. 10 minutes later I got a quote that was double the original policy. The reason: my policy had been canceled. I asked and spoke to a supervisor. Yet I got another customer support rep and got the same response--all because they messed up some paperwork somewhere and would not fix the problem. I am going to lose my job because of these bozos. I need my car to do my job, so I guess it's off to GEICO or another shady insurance outfit for some cut rate garbage.

I got my insurance cards, my policy; everything in the mail. In May 2009, I got a letter from Allstate stating my policy will be cancelled on July 9, 2009 because they did not receive the proper paper from my previous insurance company. I called Allstate and spoke with a rep. He told me to fax the declaration page, which I did. Now I am told it is required by Allstate for me to have Bodily Injury insurance before I can have a policy with them. I was never told that before I was signed and I provided my agent with my previous insurance policy that clearly shows I didn't have that.

I had only PIP and damage insurance. Now if that is a requirement for Allstate, why was I not told at the beginning and why did I receive a policy from Allstate in the first place.

They have only offered me $1,800; $400 of which they owe my doctor, and that leaves me with $1,400, after an accident which cost $5,500 to get my car fixed, when I was stopped at a red light, and their client hit me. That was the total back half of my car. Don't you think I got hurt with impact injuries? This was not a bumper to bumper little hit. I am still having trouble with my neck and back, and now my legs are swelling and Allstate said they would not consider anything else, but giving me that lousy claim for $1,400.

I have fibromyalgia, chronic insomnia, and I am chronically fatigued, and this has made my depression, since I am bipolar, much greater, just knowing I am getting cheated and intimidated by this company, because they don't want to do the right thing. I ordered a book on low impact injuries (of which mind was not low impact), and after I plugged in the numbers for the car, rental car, doctor bills, and my loss of work, the claim that came up was $11,000 to $16,000.

I now have to go for an MRI on my legs, and if they are refusing to pay my chiropractic bills now, how can I go back to him if the bills won't get paid? He has always been my doctor for the past 20 years. Please advise as to how this claim should be handled, because I know they will give you as little as they can, and make millions off of what they put in their pockets.

Lawyers we have contacted commiserate, but are reluctant to get involved in fairly minor cases such as this one. I have heard people call in to the lawyer Len Tilem on KGO radio with similar complaints to mine, and he flat out says, stay away from Allstate. I'm planning to contact Michael Finney, a consumer advocate here on channel 7 news in the Bay Area, and I encourage others to take similar action. This company is utterly unethical!

Well, my husband and I both went to the ER and I had to have a CAT scan (I had a huge lump on my forehead), and my husband hit his chest on the dash, and his whole chin was swollen and he had bad whiplash. Then we had to go to a follow up doctor and I had to have two X-rays of my shoulder and arm and my husband and I both were told we needed to go to physical therapy. Anyways, my accident was on Monday and I didn't get my rental until Thursday. I missed a day of work and then I had to bum a ride to work. Then the adjuster came to my house to look at my car and told me that it was totaled and told me that my 2000 Mustang with 20" rims, CD player, after stock headlights and tail lights was only worth $3,300.

I called his supervisor and complained and said that I was not going to accept it and he had me talk with the Total Loss Claims rep and I had to leave a message (Friday). He just called me back today (Wednesday) and said that on this next Monday, I am going to have to find other forms of transportation because I have to return the rental. Are you kidding me? We haven't talked about any kind of settlements or anything and they're already wanting to take away the rental. Well, I guess we'll see how the rest of this pans out but so far it doesn't look good. I just don't know what to do. I've never been in an accident before.

They obviously hire all firms that might be a threat to them so the insured cannot have access to good representation. After two years and $10,000, they finally settled. I just as well have walked away from the start. I’ve learned a good lesson though; I hate all insurance companies now! So learn your lesson from me and see if your insurer has locked in all the lawyers in your area. You may be left without a good course if you need to take action against them. Allstate Auto Insurance cost me $18,600.

So I called Allstate and placed a claim with them. They told me that the girl who hit me called earlier and also stated a claim. I did not contact my insurance company because I did not run into her and the accident was deemed At Fault on her part. I gave them my information. I then got a call from the claims department saying they accept liability and are sending me to get an estimate on how much it will cost to get my car repaired. I went to the appointment and the man who estimated the damages said to expect a call back from the claims department to set up a time to take my car to the auto shop. It's been 3 days and I've left messages for Steve ** and he finally called me back today. He says, "Well, our insurer is claiming a different story now, so we are only willing to pay 50%."

I don't understand how the girl who hit my car can call and change her story after they already accepted liability. I have also taken pictures of my car and where the cars were both positioned in the parking lot. I am planning to get a lawyer as soon as possible. This auto insurance company is unlawful in every sense. There is no way I am going to pay for this, as it was not my fault. Steve ** is also very unprofessional, lacks customer service skills and is completely rude and extremely unorganized. I plan to take them to court as soon as possible. I want other people to understand what this company is doing to others. My advice to anyone looking for auto insurance is stay away from Allstate.

My vehicle was struck behind the passenger side door, and the car spun 180 degrees. Luckily, we came to rest in the aforementioned turn lane and no other vehicles were involved. When we got out of our vehicles, the woman driving the other car told us that she was sorry and that she simply "didn't see us." The police arrived and did an investigation, where the woman was listed as the "at fault" party. The officer at the scene verified this with us. Luckily, I have auto coverage through Farmers Insurance. I called my agent and reported the claim. He, along with other representatives with Farmers, acted quickly and with my interests in mind. I also called Allstate to report the claim, at the advice of the repair shop.

I was contacted by an adjuster with Farmers Insurance as well as Wes **, a claims adjuster with Allstate. Both parties told me that they would be out at the earliest possible date to inspect my vehicle. Farmers kept their promise. Despite the upcoming holiday and the weekend, my vehicle was inspected and deemed a total loss in less than a week by Farmers. Because the repair shop charged a daily storage fee, Farmers was eager to have the car moved. We arranged a date for this to take place. I called Wes ** from Allstate to inform the company that the car would be moved - when and who to contact from my insurance company to learn where it would be moved to.

My insurance company was very helpful and assured me that I didn't need to take further action. Farmers Insurance compensated me a more than fair amount for my car, less my $500 deductible. My agent even located a replacement vehicle for me. Farmers went above and beyond. I was informed that Farmers would be "going after" Allstate for reimbursement of the claim. At that point, I would be reimbursed my deductible since I was not the at fault party. I considered the matter resolved.

In early February, I was contacted again by another Allstate adjuster who claimed that he wanted to set up a date to inspect my vehicle. I was confused and irritated to say the least. Had my claim slipped through the cracks completely? Had no one from the company made any attempt to inspect my vehicle since the accident? Again, I gave the second adjuster the appropriate contact information to determine the new location of the vehicle. Due to the time that had passed since the collision, I did not know if the car was still intact. I doubted that a proper inspection would be possible.

I have not received my $500 deductible reimbursement from Allstate, and doubt I ever will. As of March 2009, my claim is still under review with Allstate. It is out of my hands. Hopefully, Farmers won't have to absorb the cost of the entire claim and raise my rates.

Nothing happened on this accident for 15 months when a half-dressed girl showed up at my door and handed my 10-year-old son a summons. Allstate was suing me for $9,200.00 in damages. Remember, this was a bump at less than 1 mph and no ticket was issued by the police. I went to court several times, but the judge kept insisting that Allstate authorized the repairs on the car. Come to find out, through Greg **, the Allstate appraiser (won't go on record), that the other party took his car to his dealership who sent it out to an unauthorized BMW repair shop that completely tore down the car to fix a dent. Now red faced over being overcharged, Allstate has come after me.

I held their insurance for over 30 years and had only lapsed by a week, though it is their policy to backdate a full month. They hired a law firm that has systematically lied, refused to send me documentation and most recently, went behind my back to court to win judgement. Now they have suspended my driver's license to force me to pay for Allstate's mistake. I am an unemployed mother of an autistic child. We nearly lost our house due to the situation caused by my former employer and I have no means to pay $9,200 for repairs that should not have cost over $1,500.00.

I took the car to an auto service. The estimate for fixing my car is $1,800, but what Allstate sent me is 1/2 of their estimation (which was done in their office, NOT auto shops) for $207... This is really hard on me to spend $700 extra to fix my car.

I live in a unit number B311. There are at 4 other units with the same designation except for the letter. Example: B311, E311, D311 and F311. Basically, my monthly statement was delivered to another unit (hopefully people are good and will drop it off and not throw away if they get someone else’s mail). Out of sight, out of mind, along with my assistance pick the mail and pull the mail that the company pays for. So really, it was out of sight, out of mind. What happened is simple, I didn't receive my statement. This has also happened to my medical insurance and the post office has been made aware of this.

To keep it short, they cancelled my policy. I got nowhere in the general pool so I called corporate. The contact there was a sweetheart and tried to help. IT was denied. For a customer that hasn't missed a payment, has been with them technically over 11 years and they cancel me for an error that wasn't mine. I’M TRYING TO GIVE THEM MONEY. What idiot doesn't take into consideration a situation, regardless of policy since there are exceptions to all policy, and denies reinstatement? All she told me was that they sent the mail to the address provided. As I laughed and said this wasn't my fault or your fault, this was the post office. It didn't matter. I wish Mr. Big man Wilson would have got on the phone with his phat salary, influencing and affecting the WRONG people’s lives. What company doesn't actually look at the situation at hand, the severity of it, if it was the fault of the customer, is it a good customer, do they pay on time, etc., etc. - terrible decision.

I own my company along with being the CEO and my business is with the Federal Government and from suppliers to the Fed's to many different entities I deal with on a daily basis. I take into consideration situations and occurrences and make a decision based off the information. If it is a boiler plate situation, then I let policy rule. If situations reflect a non-standard situation, I take it into consideration and I will be flexible. I think Tom needs to go back to CEO school. Oh, that’s right, they don’t have CEO school.

Anyway, if you look at it like I did, they made a lot of money off me, their sort of stupid. I had a good size policy, paid every month, no claims ... etc. So I didn't cost them money, but I was paying for the what if factor. You're not in good hands with Allstate (and Tom Wilson). Additionally, Blue Shield understood the situation and recognized what happened. My history was perfect with them. Their grievance division reinstated my policy.

So I used what I needed for the tow and banked the rest awaiting my car. The mechanic called the agent about the difference and the agent said they would send someone out there to take a look at the truck with him. It is noted in the computer that no one ever should so the mechanic called me and I called Kevin and there was no response about the matter. So I talked to Dan ** on Sat., the 21st, because no one went to look at the truck with the mechanic! He said he would extend the rental and he would take care of the situation. The mechanic called me today saying that no agent ever showed and the agent, Ms. **, was closing the case.

I am still coughing up blood, still having pain in my lower back and Allstate is taking up to a week at a time to answer my phone calls and letters. I have dealt with over 6 people, all passing the buck to someone else.

I got a letter sometime later stating they had been added back to my policy and my premium would be going up. I called my agent and Phil (an office employee with Lloyd Nichols' agency) told me I would need to fill out a letter of exclusion for my youngest child, since he is under 21. He faxed it to me at work and I filled it out and sent it back in. He said my 23-year-old should not have been added to the policy at all, since she was over 21, (in all fairness I must say that neither of my children had changed their addresses when they left my home and when the State did a "household search" it showed that they both still lived in my home, so I understood a little better at that point some of the confusion).

I called my children and they both said they would change their information ASAP. Next, I got a letter from Allstate saying they had "excluded" my son, (the 20-year-old) but my daughter, (the 23-year-old) was still showing on the policy. I called the Customer care line again and they said they needed a copy of her individual insurance information or something with her current address on it. I called my daughter and she called the Customer service number and faxed her information in on 12/26/08 to Priscilla. At that point, my husband went up to the agent's office to discuss the matter and try and get it resolved. The agent and his office assistant, Phil, confirmed that all was okay and that the debit would not be made against our account.

On 1/2/09, I got a letter from Allstate with the updated information and neither of my children was listed on the policy. I was relieved. Then, on 1/5/09, I got a letter stating that Allstate would be debiting my account $323.96 on or after 1/9/09 for the changes/additions to my policy. Once again, I called the Customer Care line and spoke with a Customer service rep. named BJ. He could barely speak English, but reassured me 3 DIFFERENT TIMES that no money would be taken from my bank account, the next renewal date is not until 4/09 and that my husband and I are the only ones on the policy.

As of this morning, 1/9/09, an amount of $313.96 was drafted from our checking account by Allstate. I called the bank and tried to stop the payment and they could not. At 8:28 A.M., I called my agent and got no answer. I called the Customer Care line again and spoke with Debbie (who also barely spoke English). She said she would cancel the "Easy Pay" on our policy and would put in for a refund. She apologized profusely, but could not tell me when I could expect a refund and didn't seem to want me to speak with a supervisor. Then she said she was making the request and would mail the form for a refund. I told her that's not acceptable and I want to speak to a supervisor. She made me wait and finally said she would transfer me to one. I asked WHO she was transferring me to and she couldn't tell me. She said because they had 8 or 9 supervisors on the floor.

Finally, at 8:42 A.M., she said she would transfer me to Brandon. I held for him until 8:45 A.M. and a young man named Rick got on the line. He barely spoke English, as well and made me verify all my information AGAIN! I explained the issue AGAIN and he said he would refund the money now and that I would get it in 48 hours. I made him confirm that and told him I was documenting everything. He didn't sound real confident, but said I SHOULD get the refund back into my checking account by Monday, and at the latest, on Tuesday. He said he would call me on Monday to confirm that it has been done. I said the amount and he confirmed that I would get a full refund of the $313.96 and that it has been expedited.

After I hung up with Rick, I tried to find information for the CEO of the company since I don't feel that we should have to wait 48 hours for OUR MONEY! I finally got a name and phone number for the Chairman, President and CEO of Allstate at the Corporate Headquarters in Northbrook, IL., (Thomas J. Wilson) and when I called his number, I got a rude woman instead. I asked to speak to Mr. Thomas J. Wilson and she asked what it was regarding and maybe she could help me. I told her what it was about and she pulled up my information and was very rude and would not let me get a word in. She said that I could NOT speak to Mr. Wilson and that he had nothing to do with any of this.

Her name was Gail ** and she said she was one of the executives there. She informed me that I wouldn't get a refund until the 19th of January and that once a payment was requested in their system (10 days before it is drafted) it could not be stopped. There was no explaining my side to this woman, and the fact is, the payment NEVER SHOULD HAVE BEEN SUBMITTED FOR DRAFT since the policy change CORRECTIONS were all done and final BEFORE they requested the money be drafted!

This is theft and should NEVER happen to anyone. At Allstate, it seems that he right hand has NO CLUE what the left hand is doing. It is not right to steal from customers, which is what I consider this case to be. I keep asking for my money to be refunded IMMEDIATELY and everyone I talk to says that CANNOT be done. The one CSR, Rick, said the refund would go to my bank on Monday, Tuesday at the latest, but somehow I have doubts about this!

Efforts to contact the Manager were in vain and she seemed to be on the defensive, trying to avoid responsibility. I was not cited by the police coz I was not wrong but the one hit from the back.

My neck continued to hurt so not knowing the area that well, I asked for some help in seeing a doctor. The emergency room was so full of people who simply had colds, I couldn't sit there. A few days later I was evaluated by a chiropractor and sent for further tests. At no time was I ever called by anyone from All State to check on my condition. I continued to seek treatment from the chiropractor. The MRI showed some damage but at this time I did not want surgery. I needed to get my bills paid but had to retain an attorney to get anything. The accident happened on February 1st and they have yet to pay any of the bills nor even contact me about my condition. They say they want a recorded statement and have set up several times but never called to do the recording. I have gone out of my way, taken off time from work to do the statement but they still have not called to get my statement. My bills still need to be paid and now I have to pay the attorney. The attorney has sent them several letters and has called them many times. Now that Hurricane Ike has hit the Houston area, I am sure they will use that as an excuse to stall my claim that much longer. I live on the Mississippi coast but travel quite often in my job.

My claim number is ** and the agents name is Rick **. I have personally called him many times but he has yet to return my calls as well. His phone number is **. I have also called All State's main number with no response. It is sad they cannot take care of their customer's accidents and mistakes. They fixed my friend's car but can't take care of me. They make stupid statements like why was he not hurt. How dumb is that. How many times do we see someone walk away from an accident yet other folks in the car was killed. Even though I have retained an attorney, I would like to hear from another attorney just to see what can be done. I really want to see All State punished now since they have drug this out and has not called to settle this mess.

My attorney's name is Merick ** and his phone number is **. Thanks for any help.

Ripped off drivers mirror & housing & covering, severely damaged front fender & front bumper, front door panel

The damage is the unpaid medical bills that goes to the collection agency and other people involved, like the towing company are still harassing me for the money that they claimed they paid for and didn't.

On May 23, o8, my policy should have expired. I was in the hospital for a mastectomy, and due to many reasons, I had no intention of driving. I was aware that the policy was going to expire, but it was the least of my worries. I would renew it when I was driving again, which would not be for several months. Without my knowledge, consent or authorization, Allstate renewed my policy, and set up a Recurring Credit Card Pay Plan. I never agreed to this.

I pay for my policies in full so as to avoid potential overdrafts, such as the one that occured as a result of the deductions they made, which were 5 in a 4 month period. The amounts varied between 115.00 and 37.00, those at the high and low ranges. I called the bank to verify that no such card agreement had been signed by me, and they want me to try to get a refund from Allstate before they file a claim. Im going there today to do so. How can they renew a policy and set up something like that? I have been extremely ill and was unaware of this until I viewed it online.

The total of the unauthorized deductions, plus a 25.00 overdraft fee, comes to 339.65. It may not be alot to some people, but I've been unable to work since may due to complications from breast cancer treatments, surgeries etc.

I called again a few days later and they still were not able to contact him. In the meantime my car has to be inspected by the end of September and will not pass without a front bumper. I did not call the police but my neighbors saw this happen. Where does that leave me. I don't have the $500 deductible to go through my own insurance company. Also , if they are unable to get in touch with him I may never be reimbursed. What recourse do I have?

I then contacted various departments to find out what was my best route to take to solve this problem. The main part that was badly averaged was a 5,000 Stock navigation unit that is mounted in the dash. this unit is dealership equipped, therefore it is not an aftermarket part. Allstate is covering 1,200 of that 5,000 navigation unit. I went to the dealership myself on more than one occation and verified that information myself.

Added to this I then took the advise of another Allstate representative in the claims department whom was very helpful and instructed me to take the car to a shop and have them estimate the job, then have them contact the supplemental hotline for Allstate. The supplemental hotline is a number that shops have to contact in order to have an insurance representative come to the premises and review the actual cost to repair and take a look at the vehicle. Once the shop contacted the supplemental hotline, they found out that it was a messaging service and would have to leave all their information and then they would recieve a call back. once a representative from this department called back 2 days later they notified the shop manager that they wold call one day in advance as to when they plan to send a case worker over, to make sure that the vehicle is at the shop when they plan to do so.

About a week passed when I then contacted Allstate and was told that a representative came to the shop and that the representative called and left a message while they were outside the shop at 10am. the shop does not open until 10:30am and this was already specified in the message left at the supplemental hotline by the manager of the shop. I found out the direct number of the case worker from the claims dept at Allstate and gave it to the shop to call. Once they did, they were harassed by the agent whom yelled at the manager of the shop for not picking up the phone and a stupid liar when told that they received no calls nor messages from the case worker. this is an extremely unproffesional way to do business.

And the key fact is that all other departments at allstate insurance company are courteous and helpful, when it came to the claims and compensation, they were exceedengly rude and I am desperately seeking out a way to bring this issue to a close. However I do not plan on taking this issue lightly and will not stop until I recieve the compensation that my policy states it has to legally cover.

I am left with a car that I cannot drive to my job for the MTA in Brooklyn, NY. I live in Long Island. I need the correct amount of compensation to cover the cost to return my vehicle, a 2003 Nissan Maxima, the way it was before it was broken into.

after i looked into it i found out that the compressor clutch was making the noise. i called a chevy dealer and was told that a blow to the compressor clutch could cause this problem. the manager said it was there before and the noise was not there before. now they will not repair it.

my vehical has a noise that will still have to be repaired from my pocket why?

I assited them by sending the police report, makeing the call to set up a claim give them my Phone numbers where to be reached between my insurance and I we had to fax them a copy of police report Three different times I called them some time around July 28th 29th. they said they were investagating the accident then I called around Aug. 7th or 8th. They said they were still investagating and that they had up to 60 days to do this.

Today when I called Sept 9th they said that their clint did not have this car insured with them. Stacy said they have known this as far back as Aug 6th. Now I have not been notifed by mail or by phone. Can Allstate be this neglegent, This leaves me with alot of unanswered questions like where do I go from here I think they have been unfair in not letting me know about this last month so I could get my insurance to get it taken care of. Our car is not fixable Which means for almost 2 months we have been out this small ecomical car to drive.

My husband and I do not have the extra money to buy a vehicle to replace this one. We may get a little back from our insurance if there is anything left after the deductable and storage costs, which some of them could have been avoided if Allstate would have given us a call or written a letter last month. I just wonder what Allstates client thinks about all this and did he think his car was insured?

I called the salesman right back, within 15 minutes and told him that I didn't need the car insurance after all. I was told that I would need to fax him proof of existing insurance. The following day I sent the fax with copies of proof of insurance and then called again because the money was taken out of my account anyway. I was then told to send another fax, which I did, and it would be taken care of. The next month I get a bill not only for the car insurance, but the homeowners as well. So I called again.

They said again they did not receive the fax, so I double checked the fax number with Allstate and this time they removed the homeowners. I sent the fax with proof of insurance again. The first of July I receive yet another bill this time from a collection agency. I called again.This time I mailed the info to them, and they are still claiming that they are not receiving this information so I can get my money back. I called them again today 9-05-08 and they have only one logged complaint, one of the fax numbers I was given is not even in their system, and I need to send them yet another fax.

I have lost $156.00 out of my account for a 15 minute old policy. I have to drive 6 miles into town to send the fax, then it costs $6.00 per fax and the cost of 2 stamps. This is showing on my credit history, and I have now received 2 write-ups at work for receiving personal phone calls from the credit agency on the phone my employer pays for. So now I have paid $18.00 in faxes, not to mention the gas going into town for them 3 times and I still need to do this again?

So, now that I've left them, Allstate keeps sending me a bill for $43.00. It must be some sort of cancellation fee for the auto ins. policy. I haven't called them about it. I'm just not going to pay it. How ridiculous is that to bill me because I left them!!!!

All State also stated I did not have full coverage insurance with rental. I did not find out until I was drop-off at the car rental. Then when it took the body shop two weeks for the repairs and I went without a car. When the body shop called tell me the car was ready and I got there to pick the car up the body shop realized that All state had sent only one check for another claim due to the policy numbers being incorrect.

We tried to contact All State but the customer service representative stated there was nothing she could do for me and yes unfortunately she had to leave me stranded at the repair shop. The repair shop state there was nothing they could do for me either and told me I could not get the car until the other check was received or Allstate stated that they were going to pay, or the the cechk eas on they way. So I was left again over 50 miles away from with no transportation. I missed worked and was unable to get my children ready for school.

She called her husband, who called metro as I

was about to as we exchanged insurance information. When her husband arrived, we had pray as she was still saying it was her fault. The lady was in a hurry, she had to be traveling at least 20 mph when she struck my truck. My truck was almost at a stop, the impact caused her estimate for damages to be less than one thousand dollars, and this morning I found out that my truck (after ALLState had done the estimate for repairs) damages was over twenty-two hundred dollars.

As I said I was almost at a stop, speed; caused alignment problems, broke my grill, jammed my hood, chipped paint off my hood, tore the custom flare from the right fender, smashed part of my radiator, and bent the

bumper frame attachment about 4 inches back. SPEED, not on my part, but a person, with some hot Arby's food, trying to get to her mother's house.

I called ALLState Sunday and a female Rep. told me that a Jason Cloud would call me by Wednesday. The call never came, so I called him again around 5 Wednesday evening. Thursday I did not hear from Jason C., although I called and someone took my report

(recording). Friday I get this estimate and Jason C. will not talk to me even after an Andrea talked to him for me and says he will talk to me. She transfers me to Jason C.'s voicemail once again. I learned after the accident, after the ALLState Rep. asked me if my truck was drivable that my truck is pulling to the left. I asked if they could get me a rental car, I was told by Andrea that Jason C. was still during an investigation.

Andrea apologized that Jason had not contacted me. My only source of transportation and was AWOL. The lady changed her story, she called last night and tried to tell me something when she was interrrupted and the called was dropped, but I have the message on my voicemail saved. I believe that the lady is honest but someone is making her lie. I'm pretty stressed about my vehicle. I've been having headaches, maybe it's from the stress. I know I'm cutting a pair of radials on the front of my truck, but Andrea says the lady is denying that she was at fault. SPEEDING thru a Business Parking lot.

So two weeks later I get a bill saying I owe 100.00...even though my insurance was paid up and my balance was zero when I canceled. I then got a second bill saying I owed only 50.26. They then sent me to collections because I refused to pay them. They told me that I owed them 50.26 because I cashed my safe driving bonus and then the next month canceled my policy with them. How do i have to pay this back when I got it for my prior six months of being a safe driver? My check I cashed was for 61.00 so how does this add up? IM still fighting with them.

I have been getting harassing letter and phone calls from a collection agency.

The other person helped me file a claim over the phone, but two weeks later I got a form letter from All State notifying me that they were dropping me for makign a single mistake. So without a phone call, or personal contact, or anything from the man who told my father I'd be in good hands, all alone in a new country, All State just dropped me and left me feeling confused and worried, with no idea what to do. After several years, I have still not forgiven All State, and I am now happily using Farmer's Insurance.

I will have to take my buisiness elsewhere and make repairs to my vehicle out of pocket.

The Collision company called me on July 9th to advise me of the total amount of the cost to fix it , which was 7,500 dollars (my response at that time because there was not a whole lot of damage was is allstate going to be alright with that amount and he states we are contracted with allstate what ever we submit they will pay). obviously not the case when I get a call from my insurance company and the estimate has now jumped up to 8,500 dollars and allstate tells me we can not fix it we will have to total the truck and we will settle for $7,000

keep in mind the type of truck it is and the they are only going to give me $7,000 for the truck after only one estimate. I advised the adjuster that I would not be accepting the settlement because I find it to be to low. I have been with allstate for 23 years never had a claim and am being treated like this. Also without my consent they have contacted Capitol one who my loan is through and told them my truck is a total loss I find this out Monday when I try to call to make my payment. This has been a horror story from the word go. If anyone can advise me as to what the next step I can take I would greatly appreciate the help

We call Allstate again and speak to a different agent. She informs us that we need to complete the package and send it back before a certain date or we'll lose the quote. They will fix the address problem once the paperwork is done. Fine, we do this. I sign up online for Allstate to view and pay bills. I check my account for a month before a payment is finally due. The quote and payments have now nearly tripled! Our quote went from $700 to nearly $1,900! We called Allstate and asked what the problem was. They said that we hadn't submitted prior proof of insurance, which was never asked for in the bundle of initial documents sent to us. But, ok, we send them proof of prior insurance, 6 months worth, from Geico.

More time passes and we hear nothing about our payments. We call Allstate again. They now claim to need more proof of insurance. We sent them SEVEN years worth of insurance from Progressive, our insurance carrier before Geico. We expect that this will all be cleared up now. Well, I go online to check our status this past Sunday, July 27th, and I find that our policy had been CANCELLED since JULY 21! I was furious. We had been driving in an uninsured car for 6 days. There was no notice sent to us. As a matter of fact, on July 25th, we received a notice dated July 19th that we needed to get a visual inspection done (yet another hoop to jump through).

There was no warning that our policy would be canceled, and the agents we spoke to over the last 3 months had told us that they would work it all out. My husband and I, in good faith, had even paid Allstate three months of the payments that we were initially quoted -- just to show that we were willing to stick around until they sorted this mess out, a mess that they created by not being specific enough on what they needed from us.

Despite a conference call made this week with Allstate, Geico, and Progressive, nothing has been resolved. Allstate claims to need proof of birthdate, which both previous insurances sent them -- but apparently, it's not the proper document. (What else do they need?) Allstate refuses to reinstate our policy and give us our original quote. We have done everything that they asked, but they keep finding more documents or information that they need to stall this process. Now our case is in review until Monday, August 4th. This makes an entire week without insurance and, therefore, no transportation.

My husband and I have to borrow friends and family's cars to get to work or to go shopping. We can't even drop Allstate because our policy with them has been cancelled, and other insurance companies will give us higher quotes.

That evening my husband called and was told that it could not be reinstated. He then called the home office which sold us a policy over the phone with Northbrook Indemnity Company (and Allstate affiliate or division) which carried less that half of the benefits and cost twice as much. Their policy said that I was a prompt payer and a good driver. Since then we have canceled and gone with another insurer.

I recently recieved a letter from Allstate; THAT THEY subregated this claim and found that the OTHER driver was NOT at fault. THIS MEANS that I AM OUT THE $500.00 deductable plus an additional $500.00 car rental over and above the allowed amount $1o.oo a day this was incurred beceause the dealer who did the repair could not get the needed parts from Pontiac.

My feeling is that NO ONE can get hit in the rear end when on a major six lane Highway and have six thousand dollars damage to the rear end of his auto. And the other guy gets damage to his front end...and gets a summons. I HAVE PHOTOS of the damage to my car but allstate NEVER asked to see them. I feel that this is a serious violation of my rights.

I SHOULD HAVE BEEN BETTER REPRESENTED BY ALLSTATE AUTO INSURANCE. at the time of the accident I was,I thought, protected by having auto insurance with them. If Allstate can afford to pay a claim that they should not have, thats fine.. BUT I am out $1,000.00 and would like to be reimbersed these expenses. I spoke to Dominick last week he said he would look the claim over. I have NOT heard back from him.

I am OUT one thousand (1,000.00) dollars. I feel the Insurance Department should look into this type of shell game' as it leaves open opportunities for fraud.

they are listing me as an uninsured driver in the complaint. this is NOT the case!

Two weeks later he gets a paper bill from Allstate for his Quote Only amount. He again calls them..telling them to cancel his Allstate policy immediately effective two weeks prior when he first called and that the bill was in error for it was for the amount he was quoted and never purchased from them. He was apologized to, told it was now properly taken care of, he did not owe them any more $$ because he was paid up before he canceled and we thought that was that.

Now today Allstate debits my husband and I's personal checking account for the amount of the quote only. It throws our bank account into a mess! We have stopped payment on this transaction and filed a claim with our bank but that they tell us will take 10 days to resolve. All Allstate can say is sorry..it is taken care of now. I can't even begin to believe them this time.

NSIF fees from our bank for other transactions that rightfully posted to our account this AM, but did not get paid because of the Bogus payment taken out by Allstate that took a lot of $$.

Shortly after that I was contacted by Allstate's adjuster Jacob O. who told me the car is totaled and they will give me $1500.00 dollars for the car. I immediately told them the car is not totaled and can be repaired and it is worth more than the amount they are offering. I have owned the car since 2003 and I have invested money into the car and it runs GREAT the body, engine, and interior is in really great condition and I just want the car repaired since I was not at fault and it was hit by their policy holder Vitaly V..

Since that time I have gone back and forth with them attempting to get the car repaired to no avail - my friend said to contact you to file a complaint about this issue and I pray I can get some assistance or information from you to help me in this matter. I contacted my insurance company as well (State Farm #13A285032) Team #81 and they are in some regards saying the same thing. I feel my car should be repaired by Allstate instead of being JUNKED by them because I have maintained and repaired my car and it's value to me is worth more than being Totaled or Junked for $1500.00 dollars and I have receipts, pictures, etc. to verify this as well as the car being paid (no notes thank goodness) which is added value to me.

I appreciate your time in reading this and helping me hopefully file a complaint and getting this discrepancy resolved with the Insurance company - ALLSTATE. the claim # is 0113227425 for them and 13A285032 for State Farm my insurance co. Well now that my car is in the shop I am forced to get a rental car to go back and forth to work and I am just sick that my car cannot be repaired - I cannot afford to buy another car especially with $1500.00 dollars that they are offering me. My car is very dependable and most important no car notes. Now what am I supposed to do if they don't fix my car? I need my car for transportation to work and back home and for my family (13 kids) and I cannot afford another car or car note.

I cannot sleep right or even eat right and don't understand AllState being my car was parked and was running GREAT and this guy hit me (I wasn't at fault) and now they refused to repair it - I don't care how much it costs to repair it - it is not TOTALLED as Jacob says but is repairable according to several mechanics I have spoken to as well as the gentlemen at Gerber who has the car now - they said it has a small amount of damage and can be repaired. PLEASE help me.

Therefore my nafault benifit coverage was stopped. This is 2008 and Im still suffering not to mention I still suffer very bad vertigo attacks and all my front teeth have been replaced for caps that look like teeth. Also my disc cause numbness and tingling which radiates up and down my legs walking is sometimes difficult. I have tryed other things even speaking to supervisors nothing has worked is there any options?

BODILY INJURY SUBSTANED DURING A CAR ACCIDENT CAUSED BY THE INSURER.

There was $1500 worth of damage on my vehicle, and the welfare of two infant children was threatened.

Because this situation, I lost my job, as a Manager in the Postal Office, I lost my home and my other necessaties that was vital to my well being Thank You

The driver's side corner of her bumper impacted directly into the middle of my front license plate, and proceeded to swipe across the driver's side of my bumper as she tried to swerve away. She left the bumper scraped and even tore a hole in it. At the time, she admitted fault, saying she hadn't seen the car, but later lied and told her adjuster that we had come out of nowhere and driven into her as she was almost done with her turn. While the photographs of the damage most definitely confirm our story, the Allstate agent denies any fault on her client's side and refuses to compensate me for the $625 of damage to my vehicle. As I only have liability coverage, this pretty much screws me.

I am very upset with Allstate for failing to acknowledge the evidence and for allowing a woman whose mental and physical capacity for driving has diminished to the point of danger to avoid taking responsibility for her actions. It should also be noted that, while I am a witness to the accident, Allstate has expressed that they are not interested in obtaining my statement as evidence...of course they aren't.

$625 damage to my vehicle.

HAD TO PAY OUR $500 deductible and will file small claims action against their driver to get our money back.

She was so discourteous that I became extemely nervous and upset. I attempted to contact the Manager, Ron Hurts, leaving messages. He never returned my calls! I'm not trying to milk the company, I simply want to be treated with respect and dignity and get my bike repaired!

Brusing and pain of entire left side. Bicycle needs to be repaired.

Now, they are claiming that they are only required to cover reasonable treatments. Their guideline said they would only cover 6 to 8 weeks of treatments. I've asked for medical expert to review my case, they have a RN and a chiropractor that are not a practicing chiropracotr. They are making excuses why they will not reimburse those expenses. My car was totaled, all my airbags were deployed, and the paramedics arrived on the scene. I received all of my treatments as directed by my physician. The time and gas expenses incurred going to the doctor for treatments on a weekly basis was inconvenient and time consuming. I had to rearrange my work schedule to accommodate and incurred additional gas expenses to get to my appointments.

On 10/24/2007, I went to the Emergency room and paid $227.38 for my visit, plus $66.53 in prescriptions and medical supplies for my injuries. The earliest available appointment to see my treatment doctor was on October 30, 2007, which 6 days after the accident. I was treated for my injuries for the period of 10/30/07 to 4/9/08 and incurred a total of $3,535 in medical expenses. This equated to being treated 2 times a week during this period at considerable inconvenience, pain and discomfort. I am required to continue to do stretching exercises and swimming exercises in order to reduce the pain and discomfort I experience when I stand, sit or sleep. I dont have a private pool; therefore I am paying for a gym membership in order to maintain my daily mobility. I lost 40 hours worth of pay due to the accident and my injuries for a total of $1,250; they would only pay $1,054.89 net.

Allstate Insurance Company is taking advantage of the fact that this is my first accident and that I didn't get an attorney from the beginning. They are not reimbursing my medical expenses due to a text book guideline. I don't know how these people sleep at night. What if something like this happens to them? Allstate Insurance Company is not a company I would ever do business with.

I think I do, as we have been good customers of Allstate for 25 years and when renewal came up once a few years ago, I was told that they would renew me but not my Girlfriend. The same woman that has been sharing the auto, home, flood insurance for all this time. I swithced offices as this was a bigoted attitude. When Allstate dropped many homeowners insurance in Florida we, of course, were one and after that we swithed auto insurance providers to return the favor.

A feeling that my money was going to someone who is out to destroy the comfort level that I and all of us are trying to attain. Having to scurry and find providers at an inconvenience so insurance doesn't lapse. Actually, we SAVED $350 by changing auto insurance providers (no bull) indicating we were dealing with overpriced for 20 YEARS!!! So look around, there are REPUTABLE providers out there that don't want you to get a hair cut or assume a lifestyle that your agent approves before they will issue insurance!

So for one ticket in more than 30 years, my insurance surcharge will cost be $1800.00 (will take 3 years to remove) I think this is outrageous and cannot believe other customers are being charged this, what if they had an accident?

At the time there was water damage to the basement where the water had entered through the door leading into the theater room from the outside drain. We had a $1000.00 deductible, that was paid and Servpro charged $865.28 for water removal and fans/dehumidifiers for drying the carpet. Allstate sent a check to us to cover that amount. When we moved from the rental to our new home (July 2006) my husband made sure that our Homeowners Policy covered and provided for water that backs up through the sewer and outside drains. He made these arrangements through our agent Mike Masri. This was done so that in the event that a similar incident occurred, as what happened in 2006, we would be covered. Our agent Mr. Masri added that coverage to our policy after being specifically informed, by my husband, as to how the water came to be in the home (through the outside drain and under the door) in June 2006.

Now we come to 2008-May 11-12, 2008 and we have a similar occurrence after another storm. After making a claim on Monday, May 12, 2008 and waiting an entire week for an adjuster (Kevin Kelly) to come out (who by the way was in no way professional or sympathetic to our situation), we discovered that the policy that we have to cover incase of water damage from sewer or drain backup is in no way coverage at all. We have since been told that the drain that backed up is not covered because it was not in the dwelling. So why was it covered in 2006? When this question was asked of Mr. Bret Nill, Mr. Kellys manager, he said it probably should not have been covered. Note the probably. Why did Mr. Mike Masri sell us insurance that he knew we would not be able to use, knowing full well what the previous situation had been? He probably shouldnt have sold it.

Why do we pay such high premiums for insurance, no Deluxe Insurance, if it is going to be misrepresented and then not cover what it is said to cover in the long run? We probably shouldnt be paying such high premiums. I still do not understand all of what has occurred except for the fact that we have been duped, ripped off, cheated and lied to. My husband has already suggested that we look into switching our insurance coverage from Allstate to State Farm or Nationwide. Co-workers that I have told of this problem noted similar problems that they have had with Allstate and have switched to State Farm and are quite please not to mention covered to their satisfaction.

The consequences are that we still have a wet basement, we are running dehumidifiers night and day, there is a terrible mildew smell, we don't know how we are going to pay for the repairs to the basement, our basement is uninhabitable, my husban took sveral day off work to wait for an adjuster, I took a half day off work to get answers from the agent or anyone at Allstate who would give me information. I am contemplating taking money from my retirement fund to take care of this. I have not slept since I was told that the insurance company will not cover it. I am concerned with my and my husband's health as continue to breathe in this air.