Allstate Car Insurance Reviews

When I explained that I wanted to remove my 18-year-old from my insurance, I was told by the rep that I couldn't do that. The 18-year-old had to remain on my policy unless s/he had their own auto insurance. My 18-year-old just moved to college, does not own a car. When I asked why s/he had to remain on my policy, the answer was because s/he was still a dependent. The dependent lives about 3000 miles away from home. Apparently even though s/he does not own a car, does not drive any cars, does not have access to any cars, s/he still has to have auto insurance which I must pay for because s/he's... a dependent. Legally s/he is not a dependent, s/he is emancipated. No one is responsible for paying for him/her. However, as punishment for continuing to care about my 18-year-old, the rep advised me I must also continue to pay the auto insurance which is now redundant.

When I told the representative that I would be selling the car soon so AllState would have to remove my 18-year-old from my policy at some point, she advised me that if I did that I would be making matters worse for myself because AllState would only increase my own insurance premiums. When I told the rep I had previous children that had been removed from the auto policy when they had all departed for college, she informed me that should never have been allowed to happen.

I could not believe that I was being dictated to about who I could, or could not, remove from my insurance policy and subsequently threatened with an increase in my own policy as penalty for selling a second car and removing it from my insurance along with my 18-year-old. Is this some sort of unethical tactic to maintain revenue by refusing to cancel insurance policies? Obviously, I will be canceling my policy with a company that bullies its customers this way and expects to be taken seriously.

Claims adjuster, Alma, here in Phoenix, AZ has barely let me finish a sentence. She has insisted that due to limited amount of damage to vehicle that I will have limited medical visits and Allstate will only pay for 5 chiropractor visits and nothing for massages and check will be in the mail for compensation and medical release form will be in the mail. I did NOT agree to this, asked her not to mail check yet and to call the chiropractor to discuss. Alma then proceeded to LIE about a message she left for chiro (she never did) and after I advised that chiro is still expecting her call, she told chiro that I agreed to the 5 visits.

Chiro did not believe this so let it be for the time being and did not say anything. I then received an email from Alma stating that chiro agreed to the 5 visits - another LIE. I have received check in the mail but no medical release form. I have contact Alma via email to inform her of these misrepresentations and that she has now backed me in a corner and may need to seek the advise of an attorney. It is sad and unfortunate. I know some people abuse the system but I need to take care of me and I am conservative about this and so is my chiropractor. And the worse part is I cannot stand the lies from this claim representative. Will see what kind of response to email.

UPDATED ON 02/21/2015: No responses to emails. Claims Adjuster, Alma, only calls or sends letter now insisting that Allstate will not pay anything as no damage to my vehicle. And there was not much but my vehicle larger than their insured's and he accelerated into me while I was stopped at light. Anyway, we had been going back and forth on issues. Then receive a letter from another adjuster, with a Texas return address not a Phoenix address, at Allstate asking for all medical documentation. As some had been sent in, I requested my chiropractor to send her information. As the letter has a Texas return address that is where she sent.

Alma, then stated that should not have been sent there but no answer to my inquiries as to why the letter had that address. In the meantime, documentation faxed to Alma from Texas but was faxes were not complete. Alma talked to my chiro and stated that whether mailed or faxed no guarantee that she would receive even if sent to her attention. Also, some info from chiro was double sided and no one at Allstate had the common sense to forward both sides to Alma. Alma stated it was my or the chiroprator's responsibility to ensure she received everything.

At that point I called Alma's supervisor to make an appointment to go to office and take all medical documentation with me and documentation as to Alma's lies and poor customer service. I told the supervisor the situation and she talked to Alma and guess what all documentation appeared that day. Then told supervisor the lies and games Alma played with documentation (mail, faxes and scans) and that this could have all be resolved a long time ago and that I could come down that day with proof.

This took supervisor by surprise and I reiterated that I know any insurance must protect their interests but these were lies and games. I also stated that Alma had not once made counteroffer to what I wanted over and above medical expenses. Supervisor was again surprised as she said Alma told her I would not budge. All in all end result all medical paid but I felt I should have received more in compensation but at least I no longer have to deal with them.

The enormity of the incompetence in this matter astounds me. Effectively I was told that since my mother and I shared the same last name that nothing could be done unless another death certificate were brought into the office. I have cancelled all policies and am awaiting Allstate's next move in this matter.

Then on the day of my original court date, I received a very heartfelt letter from the insurance adjuster stating that if I had any question, had any additional information or needed any assistance to call, which I did twice and didn't get any call back. When I contacted this person's office, I was told that he was on another call and would call me a.s.a.p., never heard from him again. I called my insurance agent to find out what would happen to my rates. I was told that my rates would increase and that I would have to pay surcharge for 3 years but was not told how much and that they would let me know in December when my policy would be renewed and that I should not worry about it until then. After investigating, I found out that Allstate has the highest surcharges and rate increases. LIARS and THIEVES!

She than asked me if she could explain anything else or help me with anything else and I told her she has not explained anything and I wanted to speak to a supervisor. She told me that I would have a wait for a letter to come in the mail and again told me to consider the fact that I was at fault and asked me again if she could help me with anything else. I again told her she had not helped me with anything and hung up the phone. This agent has been continuously rude with not only myself but also the agent from my insurance company and I am stuck trying to figure out a way to fix my vehicle which has major damage without having to take responsibility which will raise my rates since again I was hit from behind.

I can't believe that someone with excellent credit and outstanding payment history is treated this way by a company. This is supposed to be in business to make MONEY! I will never be a ALLSTATE customer again and I will tell everyone to run away from this company. ALLSTATE doesn't care or treat there their customers with respect.

Beware! They suck and beyond that when the first incident occurred I had wanted to leave only owing that month which was 115$. They said it would cost me 350$ to cancel. They said it was due to the renewal of my contract which I had not signed the renewal and had asked to switch the withdrawal date. They will do ANYTHING TO SCREW YOU. BEWARE!! I don't even want to give them a Star, that's how bad I feel my family and I have been treated. (P.s I have receipts and bank statements to confirm everything!)

I contacted Allstate and submitted a complaint about it. A representative got in contact with me to try and resolve the $112 that I was supposed to pay because "I was uninsured for a period of time" and that's why I supposedly had to pay. Later on in the month, I made a payment on the new policy on my bike of $100 on the 13th of June I paid early when it was due the 25th of June. During that the Rep contacted me and told me that my old policy should have been revised instead of terminated. And also told me that she had to terminate the new account and was going to revise the old policy. So I said okay. Then I come to find that my policy hasn't been revised. My payment tomorrow, 07/02/2014, is $87.16 and that my payments will go up after that month to $103 a month. Yet when I talked with my agent and the rep that was helping me with this issue, my payments were supposed to be $78.

What really makes me mad is that I paid $100 on the new policy early that wasn't going to end another month cause I paid early then I have to pay again in less than a month of when the new policy was due. That is total horse **! So in the LAST 2 MONTHS IF YOU INCLUDE THE PAYMENT COMING OUT OF MY ** ACCOUNT TOMORROW, I HAVE PAID YOU $454.31 IN TWO ** MONTHS FOR MY GODDAMN BIKE!!!!!! If this doesn't get fixed soon, not only will I leave this company and find someone else and tell all my friends and family and have them tell everyone too!

This morning, I called a tow-truck outside of the Allstate network, as they cause trouble rather than helping. (This is not the first issue that we have had with their [dis]services) Upon delivering the car to the friendly and capable hands of Athol Motorcar, I was informed that there was NOTHING WRONG WITH THE CAR OTHER THAN IT NEEDED A JUMP START! You see, I have been showing the car to prospective buyers, one of whom flipped every switch and pushed every button in the car. The mechanic told me that they had found that the parking lights had been left on and this had drained the battery.

To add insult to inconvenience, Allstate has refused to refund my money. They charged me $59.95 for a service which was not provided, because the three yearly services covered by my membership had been used already. Instead, they offered to issue me a one service credit, which must be used by the time my membership expires which is in one month! (As I will obviously not be renewing a membership with them.)

Allstate ought to do the right thing and not only reimburse the money which they have stolen from me, but they should also reimburse me for the cost of having the vehicle towed to a mechanic. It never needed to go to a mechanic and certainly not by tow-truck; had their technician been competent the entire issue would have been resolved right at home in my parking garage. I wish that I had had the sense to check with the Better Business Bureau before attaining a membership with them. Then I would have know that this business is not accredited and also has a poor ranking with a number of complaints against them already, several of which are as yet unresolved. AAA is accredited by the BBB.

Allstate claims agent showed up a few days later and let me know that there was an exclusion in my policy that if water enter the house from outside, water damage, mold, and my claim would not be covered. Allstate had never sent or told me any information about the inside or outside water exclusion. The agent that sold me the policy told me that it was their best platinum policy and all perils were covered.

I then called the agent and had him send me a copy of their "jacket" that explained the coverages and the many many exclusions they had for the policy that pretty much made it worthless for my situation. Really nice of them to not mention all these exclusions until I had a claim!!! Just telling me what a great policy it was and everything was covered.

Now that I have their exclusions, I find out that I wouldn't even be covered for theft since I was gone for over 30 days. Really great, right? ? Allstate was not willing to do anything to determine where the water had come from, all they did was fly in an industrial hygienist to look around. She determined that since she did not see a leaking pipe anywhere, that the water must have come from outside. This opinion was based on a short look-see and there are many pipes behind drywall that she couldn't even see, only the ones in a utility room that were exposed. There were no cracks in the foundation walls that were exposed or no evidence whatsoever that the water leaked in from outside the house, just an assumption by their paid expert.

The house is located on a hilltop with the land sloping away from the house in all directions, so any outside water would flow away from the house. The house has rain gutters so runoff from the roof is directed away from the house. So where or how did water from outside of the house get into my basement, with no visual defect or anything. Ask Allstate "The Good Hands People that will be there when you need them." They can come up with a convenient assumption from a paid expert to cover their ** in court if you decide to go that way.

I have paid premiums on time, every time for around 30 years, so I would be covered if anything happened. We are unable to stay in the house because of the mold. Allstate would not even put us up in a motel, as their policy says they would, if you were unable to stay in your home. So us good old senior citizens spend our days sitting outside with blankets to keep warm when the temp is in the 40's and sleeping in a barn at night. All of this, so good ol' Allstate won't be out anything and have our 30 years of premiums to pay their executives a nice salary.

Both my daughter and I both have spoken with her agent and Allstate corporate and both stated they would cancel policy and return past charges. Allstate is still charging for insurance that they legally cannot provide. I finally contacted my bank to dispute the charges from Allstate and again contacted her agent who wrote via return he would "take care of this." I believe this is interstate fraud and Allstate should be fined by the Insurance commission. I am filing a complaint with the state of Washington and California for interstate fraud.

Traveler's was in touch with me about the accident the very next day, but as it was decided that the accident was not my fault. They advised me that the best course of action would be to handle everything through Allstate and that I should wait for the adjuster to contact me. It took a week for Allstate to contact me to ask for my statement and get things moving. During this conversation, the Allstate Adjuster, Stephanie **, did everything that she could to get me to admit that the accident was my fault, although her client had accepted full blame. She told me that she would follow-up with me in the next few days to discuss what was going to happen and when they would get my car back to me. A week later, I still had heard nothing from her, so I called Allstate to try and find out what was going on.

It turns out that Stephanie ** was no longer and Allstate employee and her last day was the day after she spoke with me. This was three weeks ago and although I have called several times in the last three weeks, I still have not spoken to the new adjuster that has supposedly taken over my claim and my car has still not been moved from the tow lot to which it was taken immediately following the accident. Furthermore, I have been in touch with both my insurance company and Enterprise Rental Car company from whom I've been renting a car since the accident. Both of these companies tell me that although it's been four weeks and their client accepted full blame for the accident, Allstate has still not accepted liability. Unimpressed hardly even scratches the surface of how I feel about my experience with Allstate and I assure you that when I'm shopping for my own insurance, I would rather be uninsured than have Allstate.

The rep continued had me make a claim with my full coverage ins. Allstate consider it a collision accident because that's all my ins that I signed for had. I made the claim. My husband was driving when made the claim over the phone. End result of that accident not only were we out of our honeymoon money of 1,000 but found out later that Allstate listed me as driver not my husband and continued to say it's our job to drive evasively around objects. I asked them to pull the call for the claim I made so my side could be heard. My agent Michael who later in conversation change to Nathan because you never get one person so you're constantly repeating yourself say it will take 3 weeks to pull that call and see why the agent wrote that.

3 weeks later no call backs. Received an email telling me to get a police report number. I called Allstate agent again repeating the rep that made claim told me not to get hold of police so how could we get report number? In other words rep was saying we were SOL. I asked if this falls under the accident forgiveness on our record. This is when I felt deceived. I was then notified that's a different plan, I'm not on that plan. I was not notified this when I signed up about diff plans. All I had asked for was full coverage plan that covers everything and what discounts I can get. The sales person said I was covered for road hazards, window issues, someone hits me, tire issue, towing, etc. I do blame myself for not meeting in person and having them show me ever plan, but is bad cust service to not make the cust aware of diff plans.

3rd issue I had was I got a chip in my window. Again thought my ins covered a filling for. Of course why in world would they cover anything you haven't paid over period you've been with them? Wanted to charge me 99 dollars to have it done. O'Reilly's has a kit for 13 I told all state. If I hadn't signed the contract that says I can't sue I would've already. Overall I spent 3,000 in payment and deductible with them and that's basically cost to fix my car. WHAT THE HELL IS INSURANCE FOR?

Following this day I received the police report, which indicated that I was not at fault since it was my right of way, and that the driver involved was held responsible (since making a left turn in NJ is a secondary action) and issued her a careless driving ticket (which is approximately 4-6 points) the claim department has concluded that I am 20% at fault. When I argued my point, they held me 10% responsible, which doesn't make any logic. There is no way around with them. When I brought the case to other insurance companies/adjusters, they ensured me that I am not at fault. But apparently Allstate claims department are more knowledgeable than every other adjuster and police officer out there. Worst experience ever!!!!

I was clearly upset, but not devastated... because I thought, this is why we all pay tooth and nail for insurance - it will be taken care of. I wasn't in the car. My car was parked when the guy hit it. I thought this is a no brainer, should go smooth, nothing to really haggle about. Get in, get it fixed to previous condition, make me whole (reimburse me for any diminishment in value) and be done. Smooth and easy. The police officer provided me with the guilty party's insurance information and I was relieved to notice that he had Allstate, because I had the mistaken preconception that they were top notch and I would be in good hands and taken care of.

Well, from beginning to end of this claim, Allstate has been a complete nightmare to work with, completely lacking in urgency, communication, follow-up, follow through, ethics and service. Be careful if you ever have to use them and make sure you get every commitment that they verbalize to you in writing and I do mean everything, down to the smallest detail. They try to reassure you upfront by making a lot of verbal commitments and pleasantries about getting you taken care of, but that was not my experience AT ALL.

My experience started with me spending over an hour on the phone with them to set up the claim. It seemed like I was working with someone who was new (Deanna). She had to keep putting me on hold to find out information. I was told it might be the following day, before I would be able to have a rental setup, as they had to verify some details with their client. However, I should hear from someone at the latest by the next morning to get something going. When I still had not heard from anyone by later that next afternoon, I tried calling them. No real complaints at this time, other than she set an expectation that had not been met and I still didn't have a car to drive.

After spending much time on never-ending hold, it was finally determined that the claim (**) had originally been set up incorrectly by the original adjuster (set up as if I was the Allstate insurance holder), and thus I could not be set up for a rental. This could only be resolved by spending more time on the phone to create a new claim # (**). Everyone makes mistakes, and while I was a bit annoyed and feeling put out... I dismissed it as a one off thing.

Several hours later, the new claims adjuster called to give me the car rental claim and the pick-up location details. I arranged for a ride and left work early to finally go and pick up my rental (this was on the 20th). When I arrived at Enterprise, I was shocked and surprised to find out that they didn't have any cars available and it might be another few days before they even would (some military event was going on); they felt bad for me having left work and arranged a ride to get there, so they spent some time calling around to some of their other locations searching for an available vehicle, but nothing was available.

I was a little bit peeved that these details had not been verified and confirmed by the claims adjuster, before he sent me on a wild goose chase, wasting even more of my time and work day, in addition to making me feel like a jerk for wasting my ride's time. I called and left a voicemail for the adjuster (Eldon) to let him know how displeased and frustrated I was becoming at this point. He called me back the following day and said he would work with Hertz to get me set up in a rental. By the end of the day on the 21st, he had made arrangements and I was able to go and pick up my rental at Hertz (they had not fueled it up and it had not yet been cleaned, but I was glad to finally have a rental). I had to provide my debit card information as collateral.

I had been driving the car for a few days, when Hertz left me a message (another morning during work) stating that they had submitted the paperwork to Allstate and it had been returned as a denied claim. They were having trouble getting a response from Allstate and they were going to have to bill my debit card, if it was not resolved by the end of the day (this was around 9am). My frustration growing, I reached out to my assigned claims adjuster again (Eldon), to let him know of this new issue. He didn't answer, so I left a voicemail describing the situation and the urgency, requesting that he return my call ASAP. I called several more times throughout the day, but didn't receive an answer or any response.

By the end of the day, I finally requested to speak with someone else as I was not going to pay for a rental on my own dime. I was the injured party and my unhappiness with Allstate's service was mounting. I was transferred to another adjuster (Sara). She was able to resolve the issue quickly. Not sure if she had Eldon do it, or she handled it but it was taken care of and Hertz had what they needed. It was explained to me that somehow, Hertz had been provided the original claim #, which had been closed when the new one had been set up. I really don't know how they could have received the old claim #, since the original claim had been closed and a new claim # set up once I began working with Eldon.

My confidence in the adjuster and Allstate was beginning to diminish and I was frustrated with the amount of time (while at work) that I was having to spend on the phone with them to resolve piddly issues in order to see any action or resolution, not to mention my stress level and aggravation were increasing. I was beginning to worry that I might actually not be taken care of and that this whole process was going to be an uphill battle.

Eldon called me after I had resolved the rental issue with Sara. He told me he usually doesn't check his messages until later in the afternoon. I was angry and let him have it. I don't know how Allstate runs business, but service doesn’t appear to be at the top of their list. I let him know just how displeased I was with the level of service (or lack thereof) and I was aggravated that I was having to spend so much of my (work) time resolving issues and coordinating details that should have been coordinated by him upfront. I wasn't confident in his effectiveness to do his job (lacked communication, follow up, follow through, detail verification). He gave me some sugared up spiel about service being what he was hired for, and to please give him the chance to resolve this and make good on this claim before I reached out to anyone else again.

I let him know that I had decided to consult an attorney and had talked to Mitsubishi and had been advised with what I should be able to expect, how I should proceed and what to look for. Eldon (Allstate) said he would take care of me with regard to the diminished value, as Allstate did diminished value claims all of the time. (I had been advised that with the amount of damage done to my car, that if not found totaled, I should expect to receive compensation for a diminishment in value. My car was definitely going to depreciate in value due to the extensive damage. The accident would show up on Carfax and my car would now be worth far less and be harder to sell. I reached out to Mitsubishi and requested them to complete an appraisal, once I received the repair inspection paperwork and they said to send it over once I had it.)

While I was working on getting my rental issues resolved, I was also in parallel working with Central Collision to get the inspection done, so we knew exactly what work would be required to repair my car. The prelim inspection was done by Central Collision and verified by Marshall (Allstate) on 2/20. It was determined that my car would require upwards of $8k in repairs. Marshall stated that my car was worth between $18-$19k (low mileage, top of the line model), so he decided not to total my car - my original value was high and I would still have equity. Central Collision received approval to move forward with the teardown to determine whether there was further damage and to complete the final repair estimate/inspection.

After Central Collision completed the final inspection (2/27), Robert (Allstate Inspector) called me to discuss the final cost in repairs. Additional damage was found and the repair estimate increased to be closer to ~$11k. Allstate still planned to repair and not total the car, due to the amount of equity in my car. I asked him about the tires, as two of them had been affected by the impact. In my discussions with Central Collision, it was confirmed that if 2 tires had to be replaced, I should actually replace all 4 as it is bad on your suspension, alignment, etc. to have uneven tread amongst the tires. In my discussion with Robert, I mentioned this and he agreed with that statement. He told me that my tires were 45% worn, so I would have to take what he called a betterment hit of 50%. He could either provide two tires that had been shaved down to match the other two, or he would reimburse me 50% for the purchase of 2 new tires.

I told him I would go out and buy 4 new tires to supply Central Collision during the repair process, as I was not keen on driving on shaved down tires. I would opt for the reimbursement of 50% for 2 tires. When I received the final repair estimate/ inspection and reviewed it, I saw a section for wheels and it appeared to be listed as had been discussed. I faxed a copy of the inspection over to Mitsubishi, who supplied me with my initial appraisal/valuation against the repairs required. Their initial appraisal using only the repair estimate/inspection came back as my car's repaired worth would be only $13,500. I supplied this information to the main claims adjuster, Eldon (3/5).

3/10 - He said diminished value was handled by a different department. Robert, the auto tech who had completed the final inspection on my car and discussed the tires with me, would be my contact for diminished value. Eldon passed the diminished value claim details on to Robert in an email and copied me. Eldon also mentioned that Robert would be handling the reimbursement for the tires directly and reminded him of this in the email. He said I should hear something back in a couple of days.

3/11 - I sent another email directly to Robert to give him the history, details and my contact info. I then called and learned that he was out of town and would be until the 17th (out for a week). It would take him a few days to return calls and emails once he had returned.

3/20 - When I still had not heard from Robert at all by the 20th, I reached out to him via phone and email again. Trying to get some kind of update. He finally responded back that he was not the correct contact for this and I would need to reach out to another gentleman by the name of Carlos, because he was the contact for diminished value. He then went on the state that it looked like the claim had been paid in full, so he didn't know that diminished value was even being considered. This surprised me, because not only had I not received any diminished value estimates, but I still had not been reimbursed for the tires as promised either. Not only that but the repairs on my car had not yet been completed (what if they found something else?).

Feeling a bit deceived and frustrated by the lack of communication to me, as well as internally amongst Allstate employees/contacts my experience continued to deteriorate and I was now confident that I would not be made whole or taken care of and Allstate was just trying to wear me down until I gave up and accepted substandard service and recovery. I was being blown off and the buck was being passed from department to department with no real ownership or action being taken. I contacted Eldon (the main claim adjuster) via email to inform him of my frustration and let him know he had forwarded me to the wrong person. (Why wasn't he doing his research, particularly after he knew how many issues I had already experienced with this claim???)

3/21 - Eldon responds via email with an apology and tells me that he was originally mistaken, and that Carlos is the correct contact. He has reached out personally to Carlos and let know of my concerns and issues and confirmed what I needed (sounds like he didn't talk verbally, but through email). He goes on to say that I should be hearing something back from Carlos before the end of the day, 3/21. I wait to hear from Carlos.

3/26 - Several days later and I still have not heard one word form Carlos. No email, no calls... nothing at all. And no follow-up from Eldon (not that I expected he would at this point). I email Eldon again, letting him know that Carlos has not reached out to me as promised and I request an update from him. I let him know that my car is scheduled to be completed the following week and I wanted to feel like my claim is actually going somewhere, being reviewed and maybe even in process before then.

He responds with "Well, I don't have a positive update. Turns out that Carlos does not handle diminished value. He used to handle it once upon a time, but has consequently been promoted to a different role. I spent a couple of hours of tracking down who handles diminished value in our area, and I finally got it settled down to the right team, and I have assigned them the task of handling the loss of value to your vehicle. It was quite the ordeal. They have a follow up task due on the 28th to reach you. My guess is that if you haven't heard from them by the end of the day, you likely will hear from them on Monday. Unfortunately, I do not have a contact number for the diminished value team." (More waiting, still no one owning this claim or following through, and still no progress. WTH.)

3/27 - I have consulted with Counsel again and continue to follow his advice on how to proceed in order to give everyone a chance to respond and make this right before taking any further action. I reach out to Karl Malone since it was their employee who hit my parked car and he appeared to be on the clock, etc (the attorney suggests that the dealership might be open to assisting in getting me taken care of). After a couple of days of correspondence with Heather at Karl Malone, it is clear they are not open to assisting and completely hands off, no responsibility. I go to the Draper Police Dept and pick-up copies of the police report, along with a CD containing photos and video of the accident scene. I continue to document everything. I will make a report to the Utah Insurance Dept submitting my history of issues and problems in getting my claim handled. Last, I will retain Counsel if I still have not gotten anywhere by a certain deadline.

3/31- Still no one has reached out to me from the diminished value team at Allstate. Shocker. Eldon has not bothered to follow up with me even once after passing me off, not once so I guess I will take the action to reach out to him yet again, even though his help appears to be completely ineffective and getting me absolutely nowhere, except for more stressed out, aggravated and disheartened. I email him to let him know that no one has contacted me. I tell him that I would like to be contacted by a Manager at this point. I express my anger, frustration and provide a deadline to respond back to me before I find another avenue to for resolution.

4/1 - I hear nothing back by the next day and so I reach out to Sara again, who I had spoke with much earlier (2/24 or 2/25) when I had first begun to experience issues. She previously instilled a little bit of confidence, in that she seemed to at least follow through and communicate back, so I knew that action was actually being taken and not shrugged off or the buck being passed to another unknown contact. I email her the final estimate, my tire invoice (from the purchase of tires), all of my diminished value documentation. She follows up and keeps me in the loop with what she is doing to see this through the process. Seems like I am finally gaining some traction.

4/2 - I finally get an email from Eldon with a bunch of excuses and BS. No resolution, just excuses. He states that he has escalated the assistance of a manager in getting a person to review my case. He will keep me posted. Wed, 4/2 (later in the eve) I finally receive a voicemail from Crawford ** in the diminished value department. He will be out of the office for the next couple of days until the following Monday, but he leaves a number. Thank you Sara! She also informs me that she has found out that diminished value cannot actually be determined until my vehicle repairs are complete and a diminished value inspector has done a final inspection of my vehicle against the final repair invoice. Knowing this sooner, would have been extremely handy and would have set a completely different expectation in my eyes and would have greatly relieved my anxiety and nerves about being blown off. Why didn't Eldon take the time to dig in and figure out the process details like Sara has. Setting an appropriate expectation and knowing your stuff (or making an effort to find out) could have been better accepted and understood, and I wouldn't have feel so brushed off and pressed for time to get this finalized.

4/3 - My car is done and I arrange a ride to pick up my vehicle and return the rental. When I pick up my vehicle, Central Collision is fantastic and thorough. Explaining that I have a lifetime warranty on the repairs. They also hand me a check for $113 as per Allstate to reimburse me for 50% of 1 tire???? Uh, so far I have been unable to get any response or answers from Allstate regarding this commitment, but now they are only reimbursing for 1 tire - no answers, no response, no explanation? My frustration and exasperation are at an all-time high. I tell Central Collision about my concern that if I accept and cash this check I am accepting to only be reimbursed for 1 tire. I am not happy. They tell me that is not necessarily the case, and it is probably an oversight and to work with Allstate (so far that has been reassuring and a picnic).

$113 is really no big deal but at this point it has become about the principle. This insurance company (AllState) has put me through so much **, and I have had to jump through so many hoops to be made whole after an accident caused by their client, that I will be damned if I just let this go. What a joke, I actually am beginning to detest dealing with Allstate. They provide the worse customer service I have ever encountered and as I am 42, I have definitely encountered some crappy service over the years.

After we leave Central Collision, my son and I head over to drop off the rental car. He says he is hearing a clicking sound in the engine and it feels like it is handling differently. He pops the hood and the engine block seems to be shaking and making that noise. I call Central Collision and they tell me to come right back over. So, we head back. They look at it and cannot replicate the noise - it seems to have stopped now. My son believes it sounded like something was wrong with the heads and now I feel uneasy. Brandon at Central Collision tells me to take it over to Mitsubishi and have them inspect it, and have them bill him directly, just so I have a peace of mind. So reassuring that he wants to make sure I feel confident in the condition of the vehicle that I am getting back. I cannot tell you how much I completely appreciate their service. Particularly, after dealing with Allstate. I call Robert (Allstate auto tech/ inspector) and leave a message to call me regarding the discrepancy in the agreed upon tire reimbursement. I also call the number provided by Crawford the morning of 4/3 and get an email address for him to send over all of the documentation for my diminished value claim.

4/4 - I start my car to drive to work and the Engine Maintenance light comes on. Oh no. I am panicked that after my experiences thus far with Allstate, I am going to be stuck with a car that no longer runs safely or reliably. I call Mitsubishi the minute I get to work. They tell me to bring it in for a multi-point inspection, which I do. At my request, they also complete another appraisal/valuation of my repaired vehicle now that they can look at the finished product. They complete a multi-point inspection and everything comes back okay, and I feel better. They then complete another appraisal/valuation, which comes back at $13,000. This means I have lost $4800 to $7k in value/equity on my car, due to the damage and number of repairs required by the accident.

I get back to work and see that the email address I had been provided for Crawford is wrong, and all of my emails have been returned. I reach out to Sara about the tire discrepancy and the email issue for Crawford and she in turn reaches out to Crawford and requests that he respond to me. He actually does so and does it rather quickly, I am relieved (maybe things are turning around). Excellent. We are finally moving forward and someone finally appears to care. (Albeit, I have still heard absolutely nothing from Robert about the tire discrepancy.)

4/7 - I send the diminished value documentation over to Crawford Carney. He contacts me and lets me know that he will reach out to his team local to SLC, and have them schedule an appointment with me to inspect my car. I should hear something from them by Wednesday, 4/9 to set up a time. If I don't, he asks that I contact him and let him know. So nice to finally have someone take ownership.

4/8 - Eldon calls to check in, which is unusual because I have heard very little from him at all during this entire experience unless I reached out to him first. Regardless, he reaches out to let me know he just found out that I have to have the final inspection done before diminished value can be determined. How very timely, my assumption is that Sara has probably reached out to him and updated him and he feels like he should probably make some kind of minimal effort at this point. Nonetheless, he doesn't really say or do anything of value to move things forward.

Steve, the diminished value inspector, also contacts me and we set a time to meet later that day @ 3pm to complete the final inspection. Steve inspects the car and I point out a dent that wasn't fixed and he finds a hair that was sealed under the topcoat when they painted. He tells me to schedule an appt to take it back in and get those 2 issues resolved. He says to have Central Collision bill Allstate. I make the appt as directed with Central Collision for the following Tuesday. (Central Collision has been FANTASTIC to work with BTW. They are thorough, friendly, great at communicating status and keeping you updated and overall instilling confidence).

4/10 - Robert (auto tech/ inspector) FINALLY sees fit to reach out to me at Sara's request, in order to discuss the discrepancy regarding the tire reimbursement. I explain my issue and recount our original conversation. I could not have spoken with someone less compassionate or more dismissive and so ready to shun ownership of the problem. To summarize, he denied discussing 2 tires, and goes on to say that what he really meant was wheels when he and I only ever discussed the tires, never the wheels (wheels, I found out refers to hubs, not tires who knew). I really don't understand how he can claim that, since we even discussed the betterment of tires being 45% and the 50% payment towards each tire. 2 tires were impacted when my car was hit and 2 wheels or hubs had been replaced, so I don't understand how he can now back-pedal and claim that only 1 tire was affected, explain that???? Of course I have no documentation to support the conversation, other than my notes from when he and I talked. I originally thought the wheels section in the inspection referred to tires, so I thought I was covered; my mistake.

I literally had no idea when I learned that I would be working with Allstate, that I would be dealing with such a lack of service and ethics. This experience has shown me that Allstate has an overall poor ethic, poor quality of service, not to mention a lack of compassion, communication and follow up. I follow up with Sara, and once again I am not too happy. While I have appreciated that things began to move forward once I began working with Sara and she has fantastic follow up and follow through, she is not empowered with any authority in her position to change this experience or make things right. I know at this point I am beginning to react a little harsh to Sara, and although I feel horrible knowing it is not her fault, I literally can no longer hide or hold back my frustration and discontent. It is bubbling to the surface and overflowing. I am aggravated beyond belief and just want this nightmare to end. I tell her to send me a copy of the inspection, to highlight to me where it spells out 1 tire. I also point out, that she works for Allstate and could not differentiate wheels as hubs, as opposed to tires. I let her know I realized I was getting nowhere and would just work with Crawford to determine diminished value.

4/11 - Tina (Allstate) contacts me to try and resolve some of the issues I have experienced and make things right. She has sent over the final inspection after Steve looked at my car and agreed to reimburse me for the tire discrepancy. I am hesitant to trust that anything will be resolved and let go and be too relieved, but appreciate that someone has finally stepped in to take ownership and at least try to change my perception. I do not understand the report I received, so I have left Tina a message to call me to discuss. It is 5:01pm on Friday, 4/11. Let's see where it goes from here. She sends me the final repair invoice after the final inspection has been completed by Steve and the total cost for repairs/damages ended up being: $13,011.

4/14 - Crawford (of diminished value) contacts me to discuss the results and final report from his diminished value inspection. They want to offer me $1700 for diminishment in value. He says that they cannot accept the appraisal from Mitsubishi as they are not a licensed appraiser (not sure whether this is true or not) and that they also have a vested interest (not sure I agree with that altogether) and he says true diminished value cannot be determined without comparing a like repaired vehicle (that has sustained damage) to a like repaired vehicle and Carfax doesn't really mean anything towards diminishment of value. After Crawford appears to be unable to really explain how they are better equipped to appraise this value, since they did not use a like repaired vehicle to come up with their value, I have lost patience for dickering with Allstate to no end and decide to do some research on my own to determine whether it is in my best interest to hire a 3rd party licensed appraiser.

4/15 - Several calls and much research later, I have determined it is indeed in my best interest and I engage and hire a 3rd party appraiser (cost $375). They are scheduled to inspect my car on Monday, 4/21. I follow up with Crawford via email to give him a heads up, so he can kind of count on an est. timeline.

4/17 - I receive the reimbursement for the tires that Tina resolved. Thank you for finally stepping in to help Tina. I really do appreciate you making the call to make at least the tire discrepancy right. While I simply cannot believe what it took to get there, I am relieved that I have made progress and might be close to closing this out sooner rather than later.

4/21 - Inspection has been completed by the 3rd party appraiser and several areas have been pointed out to me and photographed, which have effect on the valuation of my repaired vehicle. I am waiting for the appraiser to get back to me with the finalized report, so that I can forward on to Allstate.

4/23 - I email Crawford (Allstate) to update him that I should see something by Friday and will submit to him once I receive it. Now the wait... I expect this step to go no smoother or easier than this entire process has. One can always hope though. This final step is going to determine whether I report this entire nightmare to the Utah Insurance Department or not. Guess we will see.

Good luck to anyone out there who either holds Allstate insurance or has to go through Allstate for any reason to recover damages/repairs. My experience (save a few somewhat redeeming moments) has been a complete and utterly aggravating, stressful and exhausting nightmare. I will pass this sentiment on to anyone and everyone who will listen for the rest of my life.

Somehow there's no paper trace about my car rental agreement when my car went to the shop. Two and half week without car is no joke. However, I complained, and asked if anything can be done, until I gave up and just left my car in the shop without car rental from Allstate. Even though I knew what that meant, I still needed to get my car fix. However, problems started to appeared. First, Allstate is not gonna cover the right side of my car because according to them, wind damage, rain or storm doesn't hit the right side of the car, meaning that my car was only going to get a blend paint on the left side.

I don't understand how that makes sense to Allstate, but that for sure doesn't make sense to me, a 4-year Allstate customer. Now, Allstate believes the car has dents on the right side, which I said okay, "If that's what you guys said it is, then it is". However, I asked if they can put it in the same claim. They said no. What I was told was that I have to make claim for every dent I have on the car. Meaning I have to pay a deductible for every single claim. When the adjuster called me from the shop, he wasn't told that there was a new claim for the right side of my Chevy Tahoe. So there was nothing I was able to do. Meaning my car would just have a simple blend on the left side. Meaning my car won't be the same color, no matter how much they blend that in. Now I have to pay out of pocket for my whole car to get a new blend.

If Allstate would have consider to at least to pay for the blend for all the car, I wouldn't be making this decision to leave this company for another one. Allstate, thank you for your service after 4 years, but not thank you for the horror and time wasting you made me go through with my last claim. I will be posting a review and give you guys the lowest star I can, because that's the way I feel you guys rated me and treated me; my 4 years of loyalty was worthless to Allstate. I will also convince my in-laws, friends, and all my family that has Allstate to move from this company to another. I will not recommend this insurance to other people either, specially because we all military, and our service will go unnoticed with this company. Thank you, and hope you have a wonderful day, with one less customer.

I have been a client of Allstate's for nearly 20 years so on Monday I phoned them and explained what had happened. I have an old 2002 C-class Mercedes and Allstate told me to call Mercedes Benz of Cutler Bay. I did and spoke to the young man who I had dealt with on a previous occasion. He informed me that the car had to be taken (by me), to the collision center which is located nearby. It seemed strange to me that they wouldn't first want to check what had happened mechanically (the entire right front headlight assembly was broken off and the impact actually caused part of the sunroof to pop up, not to mention the hood, bumper and passenger side door which the hog bounced off of).

I mentioned this and he assured me that first they had to do the body work and afterwards they would look at the mechanical aspect. My car was at the collision center for 6 weeks and Allstate refused to pay the extra 2 weeks for the rental car even though it was their fault the car was there so long because the collision center would call Allstate and the field adjuster would take a week or more to respond. I personally called this adjuster who proceeded to insult me and to tell me that he could tell by simply looking at the vehicle what damage was due to the accident and what I was trying to get fixed for free! This was extremely insulting, there were things that didn't work on the car prior to the accident, all I wanted was for the car to be as it was prior to the unfortunate collision with the hog.

When my car was finally ready according to the collision center, I picked it up and realized before I'd gone a half mile that:1) My windshield wipers didn't work, 2) my automatic door locks didn't work and couldn't even be locked manually, 3) my horn didn't work, 4) the dashboard release for my trunk didn't work, 4) my keyless entry/lock didn't work, 5) my CD player didn't work, 6) the car was driving really rough on the front end. I didn't panic, I went back to the collision center and let them know and they of course, said the rest would have to be repaired at the dealer.

When I called Allstate to tell them the car was finally ready to go to the dealer, they said that it being an older car, these items had just simply worn out and it wasn't connected to the accident in any way. When I pointed out that #1 it was an awfully big coincidence that all of these should suddenly cease to function at the same time exactly following an impact that cost $4000.00 in body work (with USED parts), they responded by saying that if I paid the diagnostic fees ($500.00 for 4 hrs, which is what the dealer said they would require), AND if it could be proven by the diagnostic computer that these problems were indeed caused by the accident, then they (Allstate), would pay for what the computer determined was due to the accident and I would be reimbursed the diagnostic fees.

I had already paid my $500.00 deductible along with the rental fees they reneged on. I am on a fixed income and don't have an extra $1,200.00 lying around which is why I pay full coverage insurance. Allstate is a world-class rip-off and I'm stuck with a car I'm afraid to drive and can't even lock. I've gone back and forth with supervisors until I'm blue in the face and they refuse to even look at what's wrong with the vehicle. They NEVER checked it at all, the only thing they did was more or less patch it up cosmetically. This is just one more case of big corporation vs. little guy.

I then contact the claims office and find out how to get a claim agent. I get assigned to one and tell him what happen. I send him the information and assures me my case will be well-handled. I asked to be kept informed of how the case is going. I was then told I had nothing to worry about and I would know everything that is going on. Then two years pass and I have not heard one thing from my claims agent. I do however get a letter in the mail from the attorney citing that I have a court date coming up. I try to contact my claims agent but he is not in the office. I did not leave a message but a colleague of his must of told him I called. The next morning this agent rings my phone off the hook. He called 4 times before 9 am without leaving a message and then he started calling again after 3 pm and then he left one message. He then started calling between 4 and 5 pm. I am at work from 6:30 am till 5 pm most days.

The agent then started calling at again without leaving a message at 5 pm. I was so put off by him calling and hanging up and calling again that I felt harassed I answered his call at 6 pm and he asked why did I call. I explained to him I wanted information on my case. He started giving me information that was close to what was going on but had some events and all the dates incorrect. He seemed to be put out when I told him the information that he was giving me didn't match what the letter told me. I heard some ruffling of paper and then he told me I was correct. I asked him why he hadn't kept in touch and then he kind of went off on the law firm that he was interacting with. Just running them down about how they didn't know what they were doing and how tough they are to work with. I tried to stop him 3 times before he quit going off on them. I explained to him that I didn't want to listen to how incompetent the other team is when I hadn't heard from him in two years. That I needed to know what was going on.

He had told me that not much has changed and there was nothing to report. By this time I was upset by my agent not contacting me, giving me wrong information (when the correct information is in front of him) and then complaining to me about his job. Note I still haven't been told any information of where the case was at. I did get out of his rant that the plaintiff had switched attorneys 3 times. I would have thought that would have been a reason to give me a call to update me. I call the next day to asked to speak to my agents boss. I talk to her and explain what was going on and asked why I haven't been kept informed and to please address my concerns. She assured me that she herself would keep me informed and that she would relay information to me. This discussion was in Dec. 13 and she promised she would call me in the middle of Jan. 2014 and that I would have no contact with the claim agent.

January passes and the first week of February I get a message from the agent. I was promised they would not contact me anymore. In the message he tells me that his boss told him to give me a call. At this point I am baffled that I am hearing this. I call the claims office only to talk to some marketing boss. I was told the people I had worked with would be (spoken to) but this still doesn't help me understand why this happen. I am not very happy with this response and I will be leaving this issuance company when this trial is over.

ALLSTATE allowed me to talk to an adjuster Michele ** and one supervisor Cris ** who claimed no one else would be able to review this and the offer was final decision that they would agree to only pay for $150 doctor bill and one day off of work. ALLSTATE does not feel ER room is necessary nor does a doctor's note saying to take 3 days off reasonable. They told me to have my insurance pay for it. I only did what any reasonable person would have done when they are hurt. They also delayed returning phone calls , referred me to a supervisor out of town, and claimed to leave voicemail when none was left just to delay things until it was too late.

You call them and they always have excuses that you're supposed to pay every 6 months, but it seems like I was paying the entire year around. I should have been covered the entire 2 years with all the money I was paying them off. I think this company is worst than the Mafia. They get on my nerves because they always have excuses for why they are charging you the monthly really large amounts of money. Every time I am looking around the bills kept coming in and they were outrageous to even look at. The bills are so high you're practically just giving your entire money to them.

If you asked them to change your due date, so you can have enough time to have the money ready for the next monthly bill, they always have an excuse of if we change your due date, your monthly premiums will go up. You ask them about special savings programs to sign up that could help save you some money, they always tell you that it will cost you more if you sign up for them. If you are a good driver and haven't had an accident, Allstate advertises being a safe driver, you will be rewarded a check, and I asked about this, they say "if you sign up for that program, the premiums will be much higher". I think that's just another excuse to just charge you higher fees. How does a good driver pay more money than a terrible driver, am I here on planet earth or what?

The auto insurance in the state of Michigan are the highest in this country and the Lazy government just sits there and just lets companies like Allstate get away with completely ripping folks off. I've been with Allstate for over 3 years, and it was the most miserable experience of my life. Trying to pay off all those bills will leave you so flat broke. Pay a bill off, get another weeks later on, pay a bill off, get another weeks later on, and they never stop coming in. I didn't even know I was recently uninsured and a cancellation had taken effect months ago, yet I paid them money to keep my car insured. They had taken the money and still they cancelled me.

When I called them and asked them about it I keep getting a different cancellation date, which I think they make things up as they go along, because they have the capacity to change information on their little computers. I was told my policy was cancelled in July, One told me August. If I was cancelled July or August you think the money I was paying them will be returned right back to me, no I was told there was no refunds. Paying off some of the bill, where did the money go to? Because it most definitely did not go towards my policy, and if I wasn't paying to money on time, Allstate should have refunded the money, instead of keeping it. Because letting me go around for over months without sending me a single piece of paper of the cancellation after I had paid off the last bill I received was not right.

I pay my bills on time the best way I can, when they constantly just keep coming. You dodge calls or ignore what people are telling you and want to hear what you say from your own mouths. I call them sometimes when I ever have any questions about the questionable bills and I don't get a response right away. I don't think this is really great business practice at all, the Mafia's not that bad after all.

How they can deny my medical bills incurred due to this accident 12 days after it happened is wrong. I have up to 2 years to file claim on bodily injury. And to think I can't even get my money recovered on bills from a accident they accepted liability on. I sure can't never say you're in good hands with Allstate. Please call this number and speak to this adjuster and keep her busy. Call and help. Support me. Please call this number and let her know how you feel about their abuse of people. Direct line to this claims adjuster is 7132779039. Tell her how you feel. Tell her to pay Billy **. It's been almost 14 months since the accident. For such treatment I would love all's help in recovering my loss plus 3000.00 for mental anguish and such poor claims service from your company. They should be sued for their false advertising. You are not in good hands with Allstate. Please help.

Finally I was told that they paid the judgment but that they would not pay my reinstatement fee. I talked to a supervisor named Ginny ** and asked why they did not feel they were responsible for my reinstatement fee since it was their fault I was sued in the first place. I was told that they did me a favor by paying the judgment and that they shouldn't have even done that. So ridiculous, I am a mother to a young child as well as a student, and I work full time. This has been such an inconvenience and now I have to come up with the reinstatement as well as provide an SR22 for 3 years because of Allstate! Don't deal with them unless you would like a judgment placed against you.

I could just imagine what would happen if I ever filed a claim. Their customer service is deceptive and holds a pious attitude that they can do no wrong. No one even offered an apology until I mentioned the word cancel and they still insinuated that it was my fault, by giving me tips on how to handle the situation in the future. THERE WILL BE NO FUTURE. Absolutely the poorest service ever, coming from a company of their portrayed stature. And even through all this, the rep was still trying to sell me more coverage. Just wow. I really can’t believe they are considered a top insurer. I’m not angry, but two stars is giving them too much credit.

On top of it all, they said that I'd be getting some money to get into a new car that there should be a check in the mail in two weeks after they got done settling with the place I owed money to. I was still paying on my car which sucked. But anyways, I kept calling them and calling and I couldn't get anyone. When I did get someone, it was, "Oh yeah, we are covering the rental," blah, blah. So I then called my insurance and asked them to help me because Allstate wasn't answering any of my calls. Now I'm still paying on a rental. I'm $1300 in the hole with the rental car.

I need help and I don't know what to do. People keep telling me to call a lawyer but I can't afford one. I have to do physical therapy because of the accident, and I can't do it because I don't have the money to pay out of pocket. If there is anyone out there who can help me, please do so. At this rate, my husband and I won't even be able to have a roof over our heads because of the money we have to fork out. Allstate sucks. They sent me papers for the medical claim. I called the girl back and told her I needed help and still haven't heard a word from her. Well, I think I got what I needed to say off my chest.

When I called, they were rude, abrupt and told me they had cancelled the insurance on the third car the day I purchased it, but never bothered to contact me. No reimbursement, no nothing. Imagine my surprise to find out we had been driving a car for two months that wasn't covered! I have never driven a car in my life that didn't have insurance. I cancelled immediately and went to another company. The WORST insurance company I have ever dealt with.

I call his insurance company and they come out and do the estimate and they tell me my vehicle is totaled and they give me all the paper work that showed all the deductions, etc. and give me an amount to how much they're gonna pay me for all the damage. I waited around for 2-3 days after this and was upset that they hadn't called me or anything but they said they were working on my claim and that they would get back with me and wanted me to wait for another call. I did and that took another 2-3 days and I never received a call so I called them back and then they tell me that the owner of the new vehicle didn't call them soon enough to let them know that he had bought a new car and that was 1 day late of letting them "ALLSTATE" know about his buying a new car.

The way that I look at it is: Why would ANY car dealership allow you to drive off their lot without knowing that you don't have insurance? My opinion is that they wouldn't! If he didn't have insurance, why did they bother to come to my home and do the estimate. They wouldn't have if he didn't have insurance!! The owner of the new car is telling me that ALLSTATE is giving me the run around and that when he bought the new car that "Cole Chevrolet " wrote all of his insurance down on the paperwork of the new purchase of a vehicle. I ask him if ALLSTATE was gonna repair his vehicle and he said, yes. Why would they repair his vehicle if he didn't even have insurance at the time of the accident. If ALLSTATE is gonna repair his vehicle, wouldn't they be liable for my vehicle? YES, lol, I have been here now going on a week and a half without a car.

I'm driving my Ole faithful 1984 Ford 4x4 F-250 Truck around while my car sits here on the street in front of me totaled, waiting for a Real correct answer to all of this!! What would you do and how would you handle this? If you would be so kind to share with me on this, I would greatly appreciate it. I am being ramrod by a company, ALLSTATE, in paying up for the damage of my car and also loss. I will not go through my own insurance company in filing a claim because I feel that they have absolutely nothing to do with this and my car was parked here in front of my home at 2 a.m. in the morning!! Share with me please. I feel that I do have some rights here in my misfortune. Thank you!! NO Car and NO money, lol.

In N.Y. there has never been a case against an IME doctor for auto injuries they our judicial system approved, yet there has been for workers comp. cases. Why is that? No one wants to face the fact that insurance companies make millions in profit not having to pay claims. They would rather legally defend the IME doctor than pay your claim. What they spend in legal fees they could have paid the medical expenses, loss wages and pain and suffering.

Well, there may not be a law prohibiting this (mostly because anyone with half a brain would realize this is just wrong and bad business/customer service) so in my last correspondence I informed the representative that they need to immediately remove the additional driver and that I would be calling my local agent to terminate my policy with Allstate. I informed them that I will never give them my business with them again, due solely to this policy and their use of private information. AAA was more than happy to give me a better rate and were genuinely surprised at Allstate's policy and handling of the situation.

I asked for the qualifications of the adjuster if he has any experience working auto body or mechanical auto repair and what kind of training he had. Allstate high boss big shot Mr. Richard **, 732-751-5522, refused to give me the experience and working history related to auto mobile repair of his adjuster and refused to give me any explanation why each dollar amount was subtracted from my auto. Mr. ** told me that auto sales prices are inflated and he or his company did not have to pay replacement value they were responsible for fair market value.

Well as you can see, fair market value for this Automobile is much more than Allstate is willing to pay. Is Allstate telling consumers these sales businesses are overpricing their cars? If people are buying overpriced cars, then that would be the new fair market value since supply and demand set the price, not the CCC One genie in the bottle that only grants Allstate executive's wishes.

I called the big shot Mr. Richard ** today at 732-751-5522 from the wall township NJ office after and as Mr. ** refused answering most of the questions I asked him. Mr. ** started acting like Kurt Sutter's parrot after a hot night of passionate beaking. He just kept saying Mike Mike Mike Mike. What the hell? Everyone knows I am rich and travel all over the world and I got to waste days and days talking to the man in charge over $1,000 while he refuses to answer questions pertaining to the case? The man wants a written report but he will not give me most of the info I asked for. Again, for $1,000, I have to put up with this. I am helping someone. It is not even my auto but I don't want to see anyone cheated. What's right is right. What's fair is fair. These words are unheard of I guess in Allstate executive circles.

On 6/26/2013, Allstate was looking to repair the auto and I got a written report from the same clown that totaled the auto after I pointed out damage he missed on his original official bozo broadcast. On 6/26/2013, Allstate offered $3,435.84 plus $240.51 tax to repair the damage. I was going to give up a total of $3,676.35 not including supplements and everyone who ever takes a car apart knows you will find more damage after you start disassembling an accident damaged auto. On 6/27/2013, Allstate and Bozo determined the auto was valuable enough to put $3,700 not including supplements since I pointed how the car was worth $5,400-5,800. It made no logical sense to save the car since it was not an animal with feelings. It would be best to leave it untreated and die. In Allstate wisdom, they gave me about $1,100 more and totaled it.

As we can all see, Allstate must have thought the car was in great shape if they were going to put so much into repairing it. Strange how much it dropped in Value once they had to pay fair market price. Any advice would be helpful. No point in telling me to stuff it and beat me up any further. Allstate has been beating me unmerciful with no answers to questions and a complete disregard for every comparable Auto I present to them. Allstate has been beating me with those big hard abrasive hands since 6/26/2013. Today, I guess as punishment for bothering the bosses, Mr. ** told me he was taking away the rental since he made his final offer. Bad enough the person will buy a car out of their pocket, now he wants to take the car away so they cannot look for a car or go to MD visits and it has only been day 13.

Did I mention the person was rear ended at a light? The police report seems to be pointing 100% at the other party yet Allstate is beating the hell out of their client. I will keep you all posted so everyone will know how to deal with Allstate the hands of stone in the future. Allstate State of confusion.

ONE WEEK later, my bank account was charged $75 from Allstate and my bank account went into the negatives and I was overdrafted. I called complaining that they had no right to do so and I was put in debt because of them and they basically gave me the runaround, having me call freaking 4 different numbers, transferring me to 5 different freaking people, etc. They told me that it was out of their hands, that because of their mistake, I would have to wait and file a reimbursement and that they could do nothing about my negative bank account.

I had to get my bank to go on a 3-way call so I could settle this, and Allstate HUNG UP on my bank, which is Bank of America. They made us go on hold for 42 minutes, and transferred us to the "right" numbers since we supposedly had called the wrong ones, which is BS because the first Allstate agent we called said that he would take care of everything and it would be reimbursed immediately - he didn't even know my name, or my insurance policy number - and then he said we had the wrong number.

BOTTOM LINE: ** ALLSTATE.

I went to the car rental company, Enterprise, and asked about the car that I could rent. Since I have an SUV, they recommended an SUV to rent. I was told that I just needed to call Allstate to tell them that I needed an SUV to get my life sorted out. So I called. This time, Allstate became so "cool" and denied my request immediately. The reason for the denial is that WA does not allow any insurance company to provide an alternate vehicle more than the economic level. I said, "You should have told me earlier about this 'law'." She threw it back to me and said, "Somebody already discussed this guideline with you, and we have a record."

I got angry, not because they denied the request, but because they used such a lame excuse to attack customers. First of all, I don't recall anyone talking about the "law" at all. Secondly, I didn't approve/initial that I had such a conversation with anyone.

The difference between renting a regular car and an SUV is about $100. Allstate paid $1,000 to repair my car but got so stringent to pay $100 for a rental. I have to say this company is stupid. It does a bad job in creating the feeling that the customers will be in good hands. Instead, it pissed me and my friends and family off. We will never consider this company at all. In the end, the Enterprise company decided to reimburse the difference. That is so-called good service.

Stupid and ugly insurance company.

I did retain a lawyer from the gathering known as Shapiro, Goldman, Babboni and Walsh. Oddly enough, I was referred to this group by one **, a lawyer from Charlotte County. After jumping through the legal and medical hoops as advised by the lawyer, said lawyer submitted a liability letter with a figure of $90,000 as a cash settlement. Allstate decided on a figure of $10,000. I wanted a sum that would be commensurate with the damage that was done to me. Who, however, listens to the client?

When I requested a jury trial to settle the matter, I was told that the jury pool of Sarasota County would be biased against me the minute I set foot within the courtroom. I was also told that Florida "Law" allows Allstate to counter sue for legal fees, which Allstate would do. What really amuses one is the fact that Florida “Law” states that medical and legal fees will be paid out of the settlement, which would mean that I must pay out $400. I am dubious as to the prospects of an equitable result, so shall we try? Thank you.

3/23/13 - Balance (if you do not pay in full) = $883.59

How is this a safe driving bonus? I'm still paying for the bonus, which Allstate is advertising. It is no bonus. Allstate should not being saying this to the public. I tried talking with the insurance agent, showing her the transaction history and statement and she says that I am getting the bonus, and I am not paying this ($28.97) in the premium. What a rip off.

Now I have to explain myself to ten different insurance companies that I'm a good customer and you hear, "Sorry Mr. **, but we can't write you a policy now." Thanks Allstate! You really only care about the bottom line and not the working man trying to do the right thing!

With information in hand, I called All State at 1800-255-7828. The customer service representative listened but did not know what to do. She would refer the case on to a supervisor who would call me directly. No call came. I called CS back again today, spoke with a young man, Antwane. The control number tracking this error had been deleted from the system. I then called LexisNexis at 5 different numbers, spoke with a lady named Tunee. She was no help and quite rude to demand a list of private information or she would not assist me. My request was, "Please notify the credit bureaus and take your information off my credit reports." The response was, "We can't help you without your date of birth, social security number, spouse's name," and on and on. I didn't ask for someone to go to my bureaus; I was just randomly chosen, called a fraud! "It is what we refer to as senior citizen luck!"

As a senior citizen, supposedly 2 reputable companies, AllState & LexisNexis are managing to attack senior citizens and their credit worthiness. This is a fraudulent issue directed at me and there is no assistance from either company that created and pursued this fraud, using no social security number to just pick a person with an address. What would you be able to do to assist?

So I called to see why they billed me more than they should have. Their response was, "Well, we sent you something in the mail, and since you didn't sign and return it, we assumed you wanted this added on to your bill for $60 extra," which made me very angry. What if I had been out of town and didn't have a chance to sign and return it? That's not my fault. I think if someone wants something extra added to their account, they should go up to Allstate, and sign something, or call and let them know. They shouldn't be allowed to add something like that without your approval!

I'm going to State Farm or Geico tomorrow to get a quote and switch, and finally cancel with Allstate. I've never had anything except problems with them and I do not recommend you go with them!

An unknown representative informed us Allstate does not contact customers about claims which are not covered. What? Surely this is a mistake - you've got me confused with someone else. Not so, as it turns out, I asked for full coverage insurance and what I got was glass coverage. When this was told to Allstate, they stated that they would begin an investigation. After another week and no further communication from anybody, we once again contacted Allstate only to be informed that “they” have my signature on the coverage that was issued. Keep in mind that when I went to the agent’s office in West Monroe, LA, she was not there but instead had someone else writing insurance in her name. At no time was it explained to me what the coverage was that I had just purchased. I had complete confidence in them as a company that they were giving me what I asked and was willing to pay for.

As far as the investigation from the company, it was totally transparent. All they wanted to do was CYA; for those of you who may not know, that stands for “cover your **”. Once they found out that my signature was on file, end of investigation. Never once did the company take the position that we want to improve customer relations by asking my side of how we got to this point, and never let me reiterate. Never has our agent taken two minutes out of her day to call us to try and see what kind of concerns we may have, or how we are left to handle this loss on our own. I’ll bet the farm she’d be on the phone if we missed a premium payment. Realize this, if there is a mistake, oversight or deletion made by Allstate, its agents or their employees, you and you alone will pay for the total loss in good hands. The only hands Allstate seem to care about is the one they have on your wallet.

I am not able to work due to the fact that I can barely hold my head up and, on a good day, I have to get done what I can and I end up putting myself back in pain. They have now decided that this needs to go to trial. I do pray that they will lose this lawsuit, and I just hope that maybe one day they will see that not all people are fakes and trying to take advantage of the insurance company.

When my auto policies came up for renewal, I decided to shop around, so I did - I now have a homeowner's policy for replacement value (they let you set the amount you want and pay accordingly) and my auto insurance is just $333 again for two vehicles. I reported him to my state's insurance commissioner but haven't received satisfactory results. I believe that Allstate and the other big name insurance companies are losing business to places like Geico (whom I chose) and Progressive who actually offer good coverage for way less. I expect to see these big name companies go out of business in the next couple of years due to their dishonesty and predatory actions.

Even though I did not cause the other two accidents, NJ insured auto policies has your medical expenses paid from your insurance, no matter who causes the accident. With the information that is on file, if I was to go to a new insurance company, my rates would be a lot higher than what I am paying now. But if you are already with the insurance company, they must absorb the costs. Is it a coincidence that my questionnaire got lost and now, there is an excuse to drop me? First, I just contacted the banking and insurance commission in my state; I will file a complaint. Second, I need to contact any local media and see if the problems can be brought to the general public. If you have problems with this company, you need to file a complaint with your state banking and insurance commission.

In mid-August I called the agent to find out when my next payment was due. The woman who answered told me that I was not covered and had not been covered since early July. Because I had been traveling and working full-time, I did not see the notices Allstate and the MVD were sending me.

The penalty for driving in NY is $8 per day and my two cars added up to almost $1400. Both of these cars are daily drivers for my son and myself. I could only afford to pay the fines on one car, so I took the other off the road for 60 days to avoid the fine. This has resulted in tremendous hardship. I am in school doing my thesis for a master’s degree at Lehman College in the Bronx, NY and I work full-time in Nyack, NY. Instead of the 30-minute car ride into the Bronx 3 times a week, I now have a 5-hour round-trip commute to attend my 3-hour classes, in addition to working full-time. I did not receive any phone call that my policy had not renewed. When I call the office, the agents are belligerent. Apparently, when I placed the money in the agent's hand that day, my policy had already been cancelled and he didn't say a word. I later found a refund buried in my mail.

I have a month of "time" left before I can get my car back on the road and resume a normal life. I will have to take an “incomplete” for my class and complete my thesis next spring. I am 53 years old, have raised a son and am a responsible adult. This horrible situation was totally unnecessary and I hope that it will go on record somewhere so that it doesn't happen to anyone else. I am now insured with Geico, and would never use Allstate again.

Twice, two bank statements were faxed over to them. With the first they refuse to contact me, sending paperwork over to them and now they also refuse to pay the fees and they want to do it in 7 or more days. Tell Allstate I have a bill to pay and because of the overdraft fee I cannot do anything - my account is locked because of the draft fees with Bank of America not showing any motion. Eventually, I got three fees from them with them owing me three more. They refuse to pay, so I have to eat $144.79 because they are not paying it. According to Allstate, it is my fault for the overdraft fees and they have permission to take money. So because of that I have two months of red on my bills both for August and September - all red and for that I should pay the $500.00 of the total overdraft fees.

It is not right that I have to eat $144.79 and just go on with my life like nothing happened and it’s my fault. I get Social Security disability once a month. I am disabled. I can never work. That is all the money I have. I can't afford to lose $144.79 just like that. I want my money back - all of it. They lied to me and I will never believe them anymore.

I just had the A/C unit serviced on 5-17-12 (South Texas, summer coming up, do this every year. Makes sense, right?). No, Allstate refused to repair it. When I spoke with the rep Rose, she told me she was the only person I was allowed to speak with. She was in charge and she made the decision. She had no supervisor and there was nothing I could do. When I was finally given "the man in charge," I was refused again. His superiors were out. Very politely I was told I was not in "good hands" and I would have to deal with it myself. Now 105 degrees outside and I have no A/C because an Allstate insured driver hit me? Bad business, I say. I'm going to call a diminished value claims agent and the BBB, and anyone else I can think of to get this resolved. Any suggestions?

My wife and I continuously called Allstate several times to inquire on the claim status and we were constantly told that the claim is still pending the official police report. On July 17th, my wife and I called and spoke to a person by the name of Sandra. We explained to her that parts are flying off the vehicle and there is vibration in the front which is extremely unsafe for our kids and other drivers on the road. She informed us at that time to proceed in getting a rental vehicle until our claim gets processed. We did on that same day because we were told to do so.

After the rental was obtained, a few weeks went by again; we tried faxing the police report to Allstate but still nothing. When I called back on the 10th of August, I spoke to the rep by the name of ** at ext. **. He said that Sandra didn’t have any notes about obtaining a rental and it was our word against what Sandra notes showed. We were technically called liars. He said that when he spoke to the manager on August 10th, there was nothing they can do since we have passed the allotted rental time, yet the check for the repairs were never mailed out and I should take it to small claims court! Needless to say, I was quite frustrated since I am doing the work for Allstate by faxing the report a second time.

At this point, he said we have had the rental for over the 17 days allowed for repairs and the rest we will need to pay out of pocket. I returned the rental on August 12th in fear of paying excess out of pocket for an accident that was never my fault. At this point, I have no vehicle until my vehicle gets repaired and the only time I could start the repair is after the check arrives.

I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time or money on paying for a drunk driver’s disrespect for human life and property, and an insurance company Allstate that cares very little for the safety of family and young children. A claim of this nature should never take this amount of time nor should I have to constantly call and provide reports (paid by me) to Allstate. So now, my family and I are left to suffer due to a drunk driver and Allstate Insurance incompetence!

Around the same time, I realized that auto insurance is due and Allstate will take payment out of the suspended card. I called Allstate and explained that my card had been compromised and wanted to make alternate arrangement to pay the premium. The Customer Service (CS) agent told me there is no problem on their end and payment had already gone through. I insisted that it will be rejected and I wanted to pay with a different card. CS agent claimed that if the payment is returned they will let me know and I can make the payment then. Two weeks later, I got the notice that payment did not go through and I should pay the premium. I paid in full for the six months as usual.

The shocker, two months later, I got a bill for another $100. Allstate claims when the first payment was denied, I lost the discount associated with paying in full. Allstate will not budge. All my explanations and history meant nothing. Finally, I said I will pay the $100 but that is the last check they will see from me as long as I live. I sent them the check and immediately switched to Progressive. I got a lower rate and also a refund on the remaining portion of unused premium. Allstate, you victimized me because my credit card was compromised. I want to spread the word about the “Greedy Hands People”. You just bit one of the good hands that were feeding you.

So, I went ahead and did that and I had asked Mr. ** if I could go ahead and fax my proof and he was very rude from the very beginning. There was another customer there. He said no and that he was too busy to help me, but he had the shame to ask the other Caucasian customer if she needed copies of her paper work, etc. I felt that was very racist and disrespectful coming from this owner that handles the name 'Allstate' - "You're in Good Hands". It's a very racial action taken by him. I had a representative from my agent on the phone and she heard everything. Her name is Claudia **. She's a very nice lady. She could not stop apologizing for the rude and bad service I had over one piece of paper that needed to be faxed so I would be able to drive my new car! I hope this reaches the attention of your main boss because I want this person dealt with. I've been very happy until now. My husband and I are even thinking of just moving to a different insurance agency. We do not feel like we are in good hands. No one has ever made us feel this upset just because we are not white. Please make sure this is taken care of as soon as possible or I will cancel my insurance to someone that does care about their customers.

I am in ruin with my health daily and trying to get better, but am very limited to my healthcare, as they deny paying with various ploys again and that does not allow a person to get better with sustained injury and added unjust stress caused by them, which now I will sue them for duress as well. It is passed the point of being angry or pissed! I do not feel up to this constant battle on a daily basis with the two insurance companies. The girl admitted drinking before she hit me, now punish her! I am not the criminal like they make me out to be! Attorney pit bull, contact me!

I called them up and told them not to take money out of my checking account until this was resolved. As a precaution, I transferred the money to another account until I settled this with them. I phoned them and asked them not to take any money out until this was resolved. They said they would see what they can do, but proceeded to try to take money out anyway. When they couldn't, I not only received a $35.00 charge from the bank, but also a $25.00 charge from them. I again called them to tell them to cancel my insurance at this time. A couple days later, they tried to take money out again, which resulted in another $35.00 to me. I called them again to confirm my cancellation. Now, I still get a $25.00 bill from them saying I didn't cancel in time.

And I'm supposed to be in good hands! Never let this company take out automatically from your account! If they decide to raise your premium, they do not need an explanation. I have wasted more time on the phone with them in both the US offices and their India offices without any solution. I have a better insurance company now with a $400.00 a year less premium.

Allstate has given me nothing but trouble with my injuries. I have suffered shoulder injuries, neck injuries, knee injuries, abdomen injuries. Three days after my accident, I was asked by them why I was not at work the next day after the accident. Now, mind you, I was still in the Trauma Unit. They have since hired their paid gun idiot doctors, that know nothing of your previous medical history, and paid them to say this was all preexisting so all benefits have been cut off.

They sent an open claim letter to my orthopedic surgeon saying that my surgery was billable under the MVA. He did the surgery on 1/3/2012. I got a letter 1/6/2012 saying they had cut me off and nothing would be covered. My orthopedic has written a letter stating this injury was from the accident.

Today, I get a bill for almost $30,000 for my surgery, as it has been denied by Allstate. I am not working, I have no money coming in, my neck is a mess, and they would not let me get the physical therapy on my shoulder that was required with the surgery. Now, my shoulder is frozen in place. They (Allstate) have destroyed my life.

I have paid my insurance on time always and this is how they treat you. I would love for them to get hit at 80-85 miles per hour, head on, stopped dead in their tracks, while driving at 45 mph and not be able to get the coverage they need. I was told by them to sue them. Really, so you can raise our rates more? This company sucks. Change now or if you are considering them, don't! They are idiots playing games!

We called the place where we parked the car and they said that they have the information of the vehicle but they won't release it to us unless the police will request for them. But the police said that they won't do it as well as the insurance. In this case, what is the use of having insurance if they will not pursue to get the other parties involved, and they will make us pay the deductible? And the person at fault just can get away with the crime. The law mandates us to have insurance and pay them for nothing. They are making money from people but they won't get involve to solve the crime. I absolutely don’t agree with your law that we have to get insurance.

Allstate ended up paying $4,500 to fix the car, plus renting me a car for a month. I paid my $250 deductible plus $200 to the mechanic. We went to go trade the car in the other day and we were offered $300-$400 for it. After six weeks of hassle and stress and after Allstate paid all that money to fix it, the car is still almost worthless. It's worth even less than I've paid for the deductible and mechanic. The claims adjuster has been worthless and just keeps saying that this is how the process is supposed to work, even though Allstate wasted $5000 fixing my car. When I asked her why the body shop missed such obvious problems, my own claims adjuster gave me a speech about how hard it is to run a body shop. I can't imagine the experience going any worse than it did. I would have been better off abandoning the vehicle on the side of the road.

I called the agent to discuss. The agent was in vacation the person who answered said, “He will call you back next week when he is back but he did verify and told me that was an error.” He never called back. I did call back myself and the answer, “This is the new monthly payment!” The same day, I called Geico and requested a quote, $185/month! I took it right the way and send fax with cancellation to Allstate. It’s been a week and Allstate still did not cancel my policy and they want me to pay $416.10 for February 2012! I called the main office and filed a formal complaint. Today, they still did not fix it!

The Allstate agency is demanding that I provide one or more of the following documents: utility bills, valid military ID, school tax form, current tuition bills/School grad transcript, pay stub with address, incarceration letter on Jail/Prison Letterhead, Homeowners/Renters insurance Policy with carrier name and policy number, three consecutive garaging receipts.

I am a retired person of 73 years of age, of limited means. I am not employed. I am not a student. I do not own a home. I was not in the military. I do not rent and I have never been incarcerated. I have held this policy for over 25 years.

My attempts to send them a copy of my current Maryland drivers license with an affidavit that my home is at my daughter's home has not satisfied them, and I cannot honestly produce any document they list in their form. Please help me to resolve this policy problem that is clearly discriminatory to the elderly!

I went to trial and it was found I had been injured in the accident and I was rewarded $9500 and they took out $3000 for my medical. Why? And the rest went to the lawyer. I went home and didn't get no help after that. I was by myself and had to pay for my medical after that. I think Allstate should have given me the medical coverage I needed and had paid for for having full coverage. So I'm just wondering what I can do to get medical. Maybe they have something out there that I don't know about. It just don't seem far. I have the pain and have to spend a lot just on medication and see the doctor for my medication. Please someone help me. I could get on disability but that's only if I don't work. Well, that can't happen because even if I have chronic pain, I have to support my family and to get on SSD, I can't work. Life isn't fair. Thanks for hearing my story.

We had several contractors come to the house, and provide estimates for repairs. All estimates have been faxed between September 20, 2011, and Septmeber 30, 2011. In addition, at the claim estimator's request, we have sent several e-mails with photographs attached, showing the state of the house, after Allstate removed the damaged areas. The total of all estimates was provided in the estimates. To this date, we have only received a check for a small amount, which covers only a portion of the needed repairs.

Today is January 26, 2012, and the condition of the house, and the time Allstate is taking to provide payment is unacceptable. There are two disabled people living in the house, and are unable to live comfortably due to its current condition. It is unacceptable to be treated in this manner. I have been an Allstate customer for over ten years, and I hope that this is a one-time experience that I will never have to endure again.

I have worked very hard for it and it is causing me lot of problem in my mind and can’t even sleep because of this. They give me two report numbers: the first one is 0218390573 and then today they give me a different one 0219435021. Today, also I went through an investigation and the person who took my case; I have never spoken to her. I got her name today Nichol D. They always have me talking to someone else. The people from Allstate were kind of surprised by that.

This is driving me crazy. The policy number is 993407342. Allstate is under my wife’s name Ana N. I am in the policy, Hector N. as husband. This is the number from Nichol D. 516 574 8080. I try to call, no answer but maybe if you guys call and try at least to see why are they not paying for my ambulance bill. It is almost on my credit report is affecting my life and also my family. I got 2 kids; one 5 and the other is 3. Please help me. Please I don’t want that on my report and the accident was not my fault.

This tells you how much they don't care. Well, I'm glad to say it's over now and i will never "ever" recommend anyone there. They are a High Desert rip off! People in the high desert, beware of Rick ** insurance! Please! There are better insurance out there for the same protection and less money, Oh, I almost forgot. I never did get the offer to get a check every year or 2 for being a good customer. Rick ** wont let that happen. I won't even rate them because there is "not" a lower star to start with. I never did get a good deal nor good service. All they want is your money and if you ask for something to help you, they will turn you down and Rick ** has a ** attitude. He should not be running anything but his own shoes, in my opinion.

I feel that they intentionally did this to intimidate me for canceling a policy that I would have paid over $1140.00 a year more than with my current carrier. These practices are illegal and I would like to know if there has been an ongoing investigation into the matter being that there are numerous complaints on your site for the same thing. I do also intend to write an official complaint to the Commissioner of Insurance here in Georgia as suggested by my current broker.

Before I explained what had happened Tesa had already made up her mind about how much she wouldn't award me money wise. She instantly blamed me without taking a statement from her insurer and without looking at the police report. The Alllstate inspector who looked at my car and gave an estimate said it looked like it was the insurer's fault. The damage is obvious. He awarded me $265.00 for the damage. Tesa opposed it and only thinks I deserve 25% of it.

Be careful with Allstate. Actually, they are very unorganized, faulty small company run by agents.

My auto ins. was not cancelled. I had the automatic payment plan. As a result, due to my insurance not being cancelled as requested, another payment was debited to my account today 12/21/11. I now have to dispute that payment through my Bank. It will take 3-4 days to have this sorted out. In the meantime my money is tied up and I have bills to pay. I am totally dissatisfied with the way my request was handled.

It now will show another credit inquiry on my credit and I’m trying to keep my credit report clear of companies like this from doing inquires as you know. I want them to write TransUnion and let them know they had no permission to run a report. Thanks.

Allstate corporate said I had to fax the a bank statement for them to reimburse me for the $12.00. I did so on11/23/11. Seven days later, I called Allstate Corporate to see when to expect my refund check. They (Lee) told me there would be a credit to my checking in about another week. Their story changed. I have to pay interest on the overdraft, until they felt like giving me my refund. I called again 5 days later (still no refund), and Sarah from Allstate corporate says that I would have to get my $12.00 refund from my agent, as it was her fault that the cancellation didn't take place. In the meantime, I'm living on my credit card, because I had no money in my checking account.

I called Allstate corporate again, and they said I would have my refund on Monday, 12/5/11. It was almost 2 weeks after the withdrawal. I have called my agent's office on Friday, and they said they would get back with me. I called them back today (Wednesday), and there is still no refund of the $12.00 for the overdraft fee. I was so frustrated that this big company couldn't help, for a mistake that was now my fault. I will never do business again with Allstate, and will voice my disapproval to anyone who asks. I have to pay the interest on the overdraft, and the credit card that I had to use for 2 weeks, for something that was not my fault, and Allstate couldn't be less helpful or concerned.

When I called, the claim representative at Allstate told me to put it through my Independent Health insurance and tell them it is not from the accident and that is what they are there for. Is that not insurance fraud? I phone her back and of course it always goes to voice mail! I told her my back problems are from the accident and I want Allstate to pay!!! Unbelievable. Please do not ever use them as your insurance carrier—you will be sorry!

I feel violated by the false representation of being in good hands with Allstate. I plan to do everything possible to get some due justice. I have three bad discs and extreme pain. I have a full time job at a Vet Hospital and a 4-year old granddaughter with cystic fibrosis that I have custody of. I can't quit my job and I also can't live in pain. I feel like they have taken my money and not followed through with their contract.

I brought the car to Stan Art Repair Auto Shop located at ** Oklahoma City, OK 73126, by Mr. **, Mr. **, and staff. The company has discontinued working on my car, because All State refuses to cover these damages. The staff of All State were very rude to me. What a nightmare. My family car is not repaired, and All State has not sent the check to the repair shop. They refused to pay for the repairs and treated my car like dirt. Help please!

The police report was wrong twice and is still so. I got a rent car, it rang up $1,000, with interest, and needed to be made "whole" as it is termed. Subrogation should apply. Do they, the insurance company, know what that is? I keep getting harassed like the girl on 10-28-2009, Tracy from Leesvill, LA. It is exactly what All State and State Farm are doing to me -- phone tag, games, a new person each time, and no one knows anything, a tactic by each insurance company. If the insurance company is headquartered in Illinois, beware, that is the “crook” state, mafia-related most likely. Now I think they are working on using alias in names since they both have such low ratings and high complaints. They are now advertising like mad and even offering coupons.

I was fully insured, and not at fault, but it has placed a physical hardship on me. Seven weeks later, I have problems going to the bathroom, still bruised, back aches and headaches, and I feel like my eyeballs are just circling in the sockets. I now believe I have a CHI, closed head injury as a result. Cognitive and memory are shot. My neck aches and gets stuck. I've got problems with money since I have had to go buy a clunker car to get around in.

State Farm never even filed a report on my behalf. Now, they do not want to pay a rental car since I went and got one myself on my credit card. Then they say I did not have rental coverage, but the head office says I do/did, so does my new insurance company after having read my policy. I paid for services not honored by State Farm.

Joseph ** has not given any of his employees Allstate e-mail addresses or business cards to avoid Allstate finding out about his operation. He even created a second alias for himself within the Allstate server so that the unlicensed producers may log-on and write insurance policies. He was a Liberty Mutual agent over ten years ago before opening his Allstate agency. While making the transition, he stole hundreds of underwriting documents/declaration pages containing confidential Liberty Mutual policyholder information.

To this day, he continues to use these documents as insurance leads and has his employees cold-calling the Liberty Mutual clients. He would also have the office use the Liberty Mutual customers personal information to run consumer reports and mail-out quotes without speaking to them.

I brought these issues to his attention and he responded saying that it was his office and he will run it the way he wants, then shortly after, he fired me.

Three weeks later, I finally got a hold of the lawyer and got the policy number. I then started to make a claim with Allstate insurance. Allstate insurance people refuse to deal with me because they could not get a hold of their client, so then, they don't give a ** about the police report or anybody else. Allstate, are you heartless?

It has been some time already, and Allstate should have everything they need in order to move forward with my claim. I need to get my car fixed and a car rental, and I need to go on with my life. Please, don't ever consider Allstate for any of you insurance need.

Since then, I have received over 12 phone calls from Allstate asking for the same information about Geico. And each time I speak to a manager, I get the same answer, "Everything is now taken care of. Thank you for doing business with Allstate." Today, I got a bill for $1,835.63 due in seven days. I called and after being hung up on twice, I was told that there is nothing I can do. If l want to cancel, I have to pay $300. I don't even know how to help myself with this one. I signed a contract, don't they have to honor that?

The documents were sent to another person, Susan **. I later found out that she lost my documents. We rent a truck as we need it, but now we're losing a lot of money. This woman has caused more damage - losing the papers, then lying that she sent them back. I asked for the tracking # but she could not provide. Allstate is the shadow of bad luck. Allstate does not offer great service.

When we went to pick up the vehicle, we drove it around the block and drove back and it still had transmission noises, front end vibration and noises in the rear. They tried to contact Unitrin but no one answered and we left messages for months. Since we had no other vehicle, we had to drive the vehicle and the body shop said drive it until we get a supplement approved and a rent approved.

After five months of calling Unitrin, they responded and approved everything except they now notified us that the insured policy limit had been reached and they are no longer responsible. We then called Allstate, our insurance company, where we had uninsured and underinsured coverage. Since we did not have money to rent a car for six months, we had to drive this vehicle.

Now Allstate is claiming that the damage to the area where the impact took place is not a result of the accident and denied coverage. The impact was the driver's side front impact. The payment by Unitrin including the first rental car exceeded $10,000. Now the auto body shop said it needs $3300 more plus the transmission has now gone bad, so an inspection was requested by the body shop.

The car now sits at Ford with an additional $9000 needed in repairs and the car is only worth $12,000. This car already has 10,000 in it and now 9000 more. Ford said it should not be repaired, Body Shop says it should have been totaled but Unitrin said fix it. And now Allstate said take a hike.

What do we pay insurance companies for?

It happened on a Sunday while I was taking a ride to enjoy the morning hours. As I was approaching the intersection, I looked at the traffic light three times to triple check myself. It was green so I continued. As soon as I approach the intersection, another car runs a red and I didn't even have time to react. I was rushed to the hospital; otherwise, I would have gathered the information I need (which weren't given to me, so far).

Since I was released from the hospital, I have worked around the clock, lost some sleep, and nearly lost my job in the process. Dallas Police Department refuses to release a police report saying that it isn't ready yet. The insurance can't move forward because they need the police report. Insurance will not pay a rental because I didn't choose that option. They also failed to notice that that was the option for my previous car.

I have been arguing with the insurance company to change the information about the car involved in the accident and now they are blaming me for not providing the information they needed. I told them that the dealership, Bankston Nissan, told me that they would provide that information to insurance. I called shortly after and provided the information myself. Now, they are telling me that they don't have that call on record. Not true. I did call and it isn't my fault if their employees forget to put information in the system.

I found this out when I switched insurance companies after many years with Allstate. I had experienced repeated problems with getting unreliable information and service from Allstate, and finally, I made a positive move away from them.

On 12/08/2009, I hired an attorney, Todd **. On 11/25/2009, I showed up at the courthouse for traffic court, as scheduled. I found out that it was rescheduled for 12/09/2009. Atlanta's finest bureaucrats do not think accident victims should be notified of such changes. So, it was a wasted try; wasted time, lost work hours, and lost $9 in transit fare. When I sent a complaint to the mayor's office requesting reimbursement for the wasted $9, I was notified months later after Kasim Reed became mayor that my request was denied.

On 12/09/2009, the Allstate insured (driver who rear ended me) was found guilty in Atlanta Municipal Court of "following too closely". She, the insured, appeared in court in skin, tight "bling-bling" jeans, and spike heeled boots. She behaved aggressively in court; yelling at the judge and trying to argue with him until he threatened to charge her with contempt.

I dealt with adjuster, LaSonya** first. LaSonya loved to play phone tag. She is usually unavailable when I tried to reach her, frequently out of the office. When I could reach her, she was full of herself. She gave me the runaround; she procrastinated and was rude. She was extremely condescending. She never read the police report, because if she did, she would have been more knowledgeable about the situation. She took racist digs at my surname, repeatedly mispronouncing it with emphasis after being corrected multiple times. I demanded to speak to her supervisor, and was eventually turned over to Kathy **. I do not know if Kathy ** was really LaSonya's supervisor or not, as these people are pathological liars. Kathy lied to me; giving me false deadlines for submissions, then became hostile and threatening when I told her I was hiring an attorney. She said, "I would advise you not to do that!"

After hiring Todd **, the case was turned over to an adjuster, TRACEY WATKINS, who requested various items multiple times, pretending not to receive them or have them. She procrastinated and dragged this out, often failed to return calls to the attorney and et cetera. Early in August 2010, I filed a lawsuit against their insured in Georgia State Court, as per the advice of my attorney. Thanks to Allstate's adjusters' procrastination and unethical behavior. After filing the lawsuit, Allstate turned it over to one of their attorneys, DAVID **. When presented with interrogatories, the insured admitted fault for the collision. Although she was found guilty in court, and she admitted fault for the collision, David ** insisted on requesting a jury trial for the insured. Again, more procrastination, delays and et cetera.

On March or April 2011 (I get conflicting accounts), David ** supposedly fell ill; the case was turned over to another of Allstate's lawyers, John **, who is from the same law firm-- Moore & Associates of Atlanta, Georgia. John ** waited until a month before the trial date, then offered a ridiculously lowball settlement of less than $7000, then revised the offer to $8000 for a $20,000 demand. In February 2010, my attorney told me to "stop running up a bill for Allstate" because he didn't think they would pay it. So, I was forced to stop taking medical treatment, and I still suffer because of it.

My attorney later became very discouraging; telling me that it is impossible for me to win the settlement, insisting that I settle for $8000. He used disinformation to intimidate me into verbally agreeing. I was under the impression that I could sue again for the difference, if forced to agree to a settlement that was less than the demand. He failed to explain things clearly; failed to tell me exactly what I would be agreeing to, failed to tell me what I would be required to sign, then surprised me with an Indemnity Agreement and Release of Claims which specifically say that the insured "admits no liability," and that I have to "hold harmless and indemnify" Allstate and their insured. When questioned twice about why he didn't explain to me in advance exactly what I would be agreeing to, he never answered that. When asked why he didn't bother showing me the settlement documents prior, he claimed not to have them in his possession. Yet, he never bothered asking for the documents so that I could review them prior to agreeing to anything. He also failed to mention to me until late June 2011 that the case had been turned over to a different lawyer. I came to know that my attorney failed to tell me a lot of important things. He also became condescending, and began to side with Allstate, defending their bad behavior and et cetera.

I found out that he had misinformed me and intimidated me without good cause. Contrary to what he said, there is NO correlation between property damage and physical injury, and that this is disinformation used by Allstate and other companies to trick judges and claimants. I clearly refused to sign the settlement documents. I fired that attorney last month, July 2011. I am trying to manage this on my own now. I then sent documents to the court explaining why I fired my attorney, and that I was misrepresented, that the verbal agreement resulted from being pressured, and misinformed by him. I also explained that I could not attend trial due to illness, and submitted medical documentation indicating the same.

John ** has now filed a motion to enforce the settlement. He mentioned in the documents that I didn't show up to court, and have no intention of returning to Georgia. He failed to acknowledge that I didn't appear due to illness and that I notified the court and him via courtesy copies of the same. John ** insisted in writing to Todd ** that the documents must be signed by me in order for the settlement to be finalized. I have email from Todd ** verifying the same. Now, John ** claims he does not need my signature--- and is demanding that Judge Eleanor ** force me to settle.

John* * today amended his motion to include an attorney's lien of an unspecified amount (guess the sum wasn't important enough to mention??) on behalf of Todd **, who misrepresented the ** out of me. Todd ** never sent me a bill, invoice, letter, email or anything else indicating that he expected or was demanding payment. He just surprised me with a lien. I believe the lien and the failure to simply request payment prior to filing the lien, was spiteful retaliation against me for refusing to be screwed and firing him. He knew that if I'm forced to settle for $8000, not only will I be left with nothing after nearly $8000 in medical expenses is paid, but I'll be left owing money. If the Judge forces me to take this paltry sum, I'm sure she will also give Todd his "lien" money before she allows the medical bills to be paid- simply because he is an attorney.

Due to the tone of a letter from John ** to Todd ** which closed with, "glad we could work this one out," and an email that indicated Todd ** and John ** have been communicating about my case after Todd's firing, I am under the impression that these two have been in collusion against me, and that perhaps Todd had an incentive to let me get screwed. So, that's where I am now.

After 4 months, I now have a credit collection agency letter. I called prior to July 2011 and was told to send a letter of cancellation and everything would be settled. But when I came back from a trip, I received a collection note. I then called the customer service department and they said that they need my declaration page. I thought that it was unnecessary because who I have insurance with is none of their business. Besides, I don’t even need an insurance policy. This is a personal choice and my agent knew this too. I asked for a supervisor because I felt like I did not need to give my declaration page. Why didn't my agent and the owner of the Allstate call me for the information personally since they did business with me? They could see that I no longer have car insurance with them and haven't made any more payments on the house insurance. So I called and told Allstate not to waste their paper in mailing because I have switched to a different insurance company. They told me to fax over a letter, which I did, but nothing happened afterwards.

When I got back from vacation, I received a letter from collection agency which really made me upset. I was a loyal customer. I even brought my family and other customers to them. I never received anything from Allstate after I sent the fax so I called them back at the customer service department and demanded to speak to a supervisor. I was placed on hold for over five minutes so I assumed no one was going to get back to me. I called again and finally received a supervisor. I explained the situation to him but he insisted for me to send them over my declaration page. He was about to give me instructions but I continued asking him questions as to why I did not receive any notification from Allstate or from my agent even after I sent the initial fax. While I was talking, the supervisor rudely hung up on me. So, you’re not in good hands. No one wants to do the job of giving you quotes when you’ve asked for them two months in advance. I warned the agent several times that I was not happy with the quote she gave me. I wasted so much time on this. I am tired with the customer service wait time when they could not even look up that I have insurance. I know that insurance companies can see if a customer has an existing policy and who s/he has insurance with. So why put me through all of this and waste my time? I am very upset and hurt by how everything was handled.

I called the payment department. I found out that my payment was taken out on the 5th for $86.51. This was done without me giving them the routing number, and the checking account number. I called customer service on Saturday of 8/6. I told them that I didn't give them permission to take money out of my account. She said that she will ask them to reverse my money back into my account 24-48 hours.

After I had spoken with Gen from customer, I called Michael ** (916-681-0815), and he told me that I should cancel my account because he was not my agent. He couldn't help. After I have cancelled my insurance, I was to come and see him. I checked on my account and found out that they did take out the $86.51. Since I cancelled my account, Allstate said that they get to keep 10 percent of the $86.51.

I don't have insurance for less than a month, and now I'm out of $186.28. How can they do that? I'm on SSI, and that is why $49.94 would have been good for me to make the payments. Please, help me as fast as you can. To me, this is elderly abused. I also have a witness. Her name is Cathy **; she is my niece, and her phone number is **. Thank you.

Now, almost 5 years later, I'm trying to switch to another Auto Insurance (Travelers). I'm getting a good rate since I have a good driving record. Everything was good until Travelers told me that they have a claim in the history, claimed dated to 2007. In this claim, it says that Allstate paid me $127 to cover the damage to my car. Because of this claim, they can't give me the rate that was promised. They advised that I can contact Allstate regarding this claim and ask them to remove it from my record.

I contacted Allstate and talked to Allstate Claim Representative, Susan **. She told me that Allstate has no problem regarding this claim, that they collected 100% from the other carrier for the damage of my vehicle. She sent me the official letter. After that, I contacted Travelers again but they could not change my rate since the history still shows that I had a claim in 2007 and Allstate paid me was $127 to cover the damages on my vehicle.

The cop failed to show up at the proper location the call had been requested so I volunteered to go the crime scene but he declined and came to the precinct where I waited and dispatched the call. I was assigned to an adjustor who conveniently went on vacation for over a week and the person she forwarded my claim to failed to see it, so no action was taken during that week.

I called back and was told it was assigned to an investigator and that I have to talk to him. He was hard to reach and despite my request for the company to make note of hours and phone numbers, we continually played phone tag. Then, I was sent a letter saying I was not available and he had been trying to reach me. So, I called and was like “What the **, I have been calling you and leaving voice mail during your hours from 7:00AM to 3:00PM even though I work from 12:00PM to 8:00PM.”

Once my adjustor came back, she began to blow me off and forward my case to the investigator who did not seem concerned and in any type of rush. Well, she went on vacation and then once again within two weeks. I played the waiting game. I forgot to mention that her stand-in informed me of information needed to move forward and gave me a fax number and notice to expect documents to be notarized and sent back to her office.

I completed the forms and sent them back and then got another packet of different forms to be notarized and sent to the investigator. I did all of that. She also informed me that I completed a form improperly. She also told me to avoid writing statements on it and instructed me to fill it out as the adjustor had found rather than estimating from my recent services. Once again, I complied.

The next week, I called and was told to give permission for a police report and something else. I called back this week and was told I was pending a forensic investigation report. After I hung up, the investigator called me back and stated he overlooked a request for cell phone records and so I caught the bus to the city where the crime took place and the cell phone company’s local vendor but the system was down. I had spoken with the investigator and asked if there was a fee, could it be added to the claim or get reimbursed? He just said he would make note of my request and could not say yes or no. Instead, he instructed me where to get an answer. He was rude with the cell provider when she informed him the system was down to the point she asked which insurance company is this. I am shopping for insurance and I will be sure not to use Allstate.

Sensing my distress, she asked if I had gotten an attorney. I said I have anxiety so bad dealing with them and my personal issues, I have only tried to comply without question. She advised me that I get one. Then, when I called to ask “Why is it that every time I call, I am being asked to incur additional expenses for a request for which no one knows why it is being requested. I signed a power of attorney form and others giving you access to my credit, the car and basically my whole life.” That fell upon deaf ears. I was again asked to incur another expense and mail my keys to the pub in Camby, IN. I’m like “Are you kidding me?” He also adds there may also be a need for a meeting with the insurance company. I am still waiting for an answer why I just was not told these things up front so I could be working with them and still did not get an answer. However, the supervisor told me the letter stating the expectation to settle the claim within 30 days is generic and there is no real way for the investigator or himself to know. So basically, it is not true and it comes from another office which would not know either.

I took the advice of the cell phone company representative and called the local bar association. After looking for what is happening under my circumstances and researching for others, I felt that the poor work and customer service I received may very well lead to inept employees attempting to narrow or prejudice the investigation to focus only on me.

Additional stress is exactly what I don't need so I plan to call the attorney they gave me even though he is nowhere close to me and have no means of transportation. I may very well lose my nearly $50,000 a year job by waiting for months to resolve this issue. I don't think they care or know how devastating a theft and fire is to a person and the stress and anxiety it puts having to deal with the issue. I am definitely not in good hands with Allstate. By the way they are still collecting the auto payments from my bank account even though they have established the car as totaled.

I asked him to move so sanitation and mail could get thru but he told me he was conducting business and couldn't oblige at that time. Two other vehicles were present and those persons definitely worked for Allstate. They acted as if they were the only thing important at that time and their venture superseded all other incidentals! Time of day was approximately 10:45 a.m.

As a result of the accident, the ** had to drive to Greenville, SC from Irmo, SC to get their daughter a rental car. When they arrived at Elgin's towing to get the license plate, they discovered the car had been taken to Copart and the license plate had not been left at the Elgin's. Mr. David ** was contacted and he assured us that Copart had left the license plate and he would follow up. Several days later another phone call was placed to Mr. ** in regards to the license plate. That same day, Mr. ** called and confirmed that Copart did have the license plate and they would be mailing it to the **.

Mr. ** has made an offer on the vehicle in the amount of $2,368.75, he will not pay anything towards Loss of Use. The market value on the vehicle according to Auto Trader, MSN Auto's, Yahoo Auto's, Kelly Blue Book is between $3,000.00 and $3,500.00. This is taking into consideration the age and high mileage on the vehicle.

The **' have taken days off from work to deal with rental cars for their daughter, mileage to deliver the vehicle due to Allstate not making a rental vehicle available to Laura **in Greenville and actual rental car expenses.

I talked to Mr. ** about the offer on the vehicle and he stated that Allstate uses a calculation via a program supported by the Department of Insurance to come up with the dollar figure for the offer. He will not provide a copy of this information. He stated that unless he received information on the vehicle contrary to his offer, there would be no increase in the offer.

I contacted Allstate via the Internet and was told that KBB could provide the needed information to determine the value of the vehicle and that it would be up to the adjuster assigned to the claim to determine the actual valued amount of the vehicle.

I obtained information from not only Kelly Blue Book, but Auto Trader, MSN Auto's, Yahoo Auto's, and found that the value of the vehicle is between $3,000.00 and $3,500.00. I forwarded this information to Mr. Teachy and followed up with a phone call to make sure he had received it. He stated that he did have the information and would review and give me a call back. I did not hear from Mr. ** that week and later learned that he had been out of the office for several days.

I called Mr. ** again about the offer and he stated that he was talking to local used car dealers about the value of the vehicle and would be getting back to me. He called on Friday, July 8 and the offer was increased to the amount of $2,368.75, with no monies offered for Loss of Use. I asked to see the used car dealers calculations and was told everything had been handled over the telephone and there was no documentation. Again, Allstate would not provide a copy of any information.

I then called 2 used car dealers and asked for their input on the value of the vehicle if it were on the car lot for sale. The dollar amounts I received were $3,550.00 and $3,875.00. I informed Mr. ** of this and still there is no increase in the offer.

Insurance is to put you back into the very same place that you were prior to the accident, which means that they give you what the car is worth so that you can buy a replacement car that is similar. But Allstate is not willing to give us what our car is worth. They are not willing to pay for a rental car that had to be obtained due to the accident and then due to their delay and their lack of making fair and reasonable offer. On top of the unreasonable offer, we tried reaching Mr. ** only to discover he was on vacation. His vacation is not our fault, Allstate should have assigned someone else to handle the claim while Mr. ** was out of the office.

Our total Demand for this claim is $4,658.06 plus additional expenses of a rental car.

It is our hope that the BBB will investigate this situation. I have included some of the documentation with this complaint, but if you need anything further, please do not hesitate to contact me at your convenience.

**

I then received two documents that I'm expected to sign, in order to receive my laughable scraps. Regarding the indemnification agreement, I am expected to "hold harmless" and "indemnify" Allstate and the driver who was found guilty in City of Atlanta Municipal court on 12/09/2009. On the release of all claims, they want me to sign a document that states that I was not "induced" by "representations" made by my attorney and physicians regarding any aspect of my case. Ha! But wait, there's more! It goes on to state that "the parties hereby released admit no liability" and that the settlement "is made to terminate further controversy."

These conditions were never mentioned prior to or at the time I was advised to settle, and these documents were never made available until afterwards. Had I been made aware of these things prior, I would never have agreed to anything. Admit no liability? The other driver was found guilty in court! Now, they want me to sign a statement that says the driver is not liable. Furthermore, they're supposed to be compensating me for damages, not just "terminating controversy. " In the beginning, I had no plans to sue the driver because I (mistakenly) thought that her insurance company would do what she paid them to do. Now, I have no choice. They're forcing me to sue their customer.

These are very sick individuals who have chosen to carry out the inhumane, unethical, infernal schemes of **, **, Allstate's stake holders, and McKinsey & Co. Evidently, the individuals responsible for hiring at Allstate make it a point to recruit demented "like minds." Someone who has the skills and qualifications to process insurance claims can find a decent job doing something better than ruining the lives of others. A lawyer has infinite job opportunities. He/she doesn't have to defend unscrupulous corporations. Nobody is "forced" to become employed by Allstate. It's a choice. If they don't like the way Allstate abuses victims and customers, they're free to seek employment elsewhere. They stay because they get pleasure from inflicting psychological and economic abuse on others.

After obtaining an estimate, I went to Allstate's claim department I was directed to by Megan **. And this guy who looked at my car told me "they" estimated the damage at $900.00 and that was all they were going to give me. I told him about the estimate and was willing to show him but he said it didn't matter how many estimates I had, they weren't giving me any more than "they" estimate the damage to be.

I called Megan ** back and complained, but I was told the same thing--"they" were not going to give me any more than what "they" estimate the damage to be. She said that I could take the car to a shop if I wanted and if it was more than the $900.00, then the shop would put in for a supplement and then Allstate would consider more of a payment to the shop.

Because of their intentional lollygagging, I have a $3,000 plus lien against me from a chiropractor. Their insured rear ended me and was found guilty in court. I suffered a spinal injury, pain and suffering, diminished quality of life, negative impact on marital relations, restricted ability to perform daily tasks, and was forced to postpone starting our family. My attorney and I demanded $20K, which is reasonable because he gets his fees before I get my compensation. So, this would leave me with enough to pay all bills and be adequately compensated. Tracey ** offered $6,926! What a joke! Recently, David ** upped the offer to $8,000, which is another slap in the face! If they don't pay, I'll have to sue their customer. Where's her liability protection, now?! What did she pay them for?! Did they think it was a charitable donation?!

This claim is a 100K claim and they made an offer of 10K to settle just last week and invited me to counter. So I did. I countered with 100k. I was told that they had the report from an independent medical examiner and that my medical records did not mean much because the I.M.E. said that I would not require any further medical care for the injuries I sustained on 3/14/04. I told them that the Insurance Dr. knew who was paying his bill and I wondered how independent his findings were.

I had a neurosurgeon state that I would need follow up care and medications, in the future. I furnished them with the neuro report(4/05/2010). I handed a copy to the Insurance Doctor and e-mailed a copy to Allstate. At the time of impact, I was traveling at a speed of 35 M.P.H. The driver of the other auto made a left turn and I T-boned an 85 Ford. I am glad that I did not go to the E.R. because I would be at this point be homeless due to the medical bills this visit would have caused. I was also an E.M.T. and was able to do a self exam and knew that I did not sustain any fractures. I was also on pain meds for a previous injury at that time.

Allstate is all about their bottom line and has zero regard for it's consumers. Knowing what I now know regarding their tactics and "boxing gloves" on the good hands, I am seeking a new auto policy with another company after 20 years with Allstate. The person who caused the accident was uninsured and I was told that I would have to go after my own insurer to seek a settlement. If lawyers rate them as the worst for their mistreatment of their clients, how should I have went after Allstate?

The TX Windstorm customer service rep told me that my account had not been renewed since 2008 , and had been canceled due to non-payment. I couldn't believe it. My home was not fully covered for the last 3 years. I immediately called my mortgage bank Chase, and they explained that funds were debited & forwarded to Allstate agent Manual ** for the years in questioned, 2008, 2009 and 2010. Also Chase informed me that Manual was also overestimating my annual payment. Chase also referred me to my end of escrow statement which listed monies debited and deposited from my account. And there it wad, debits for TX Windstorm in 2008, 2009, 2010. So why wasn't my TX Windstorm canceled for non-payment? Where is the $3000 I filed a compliant with Texas Dept of Insurance?

I wrote a notification letter to Allstate headquarters. So now I'm waiting for the results of these two complaint processes. To make things crazier, I received a letter from Allstate stating that agent Manual ** office has closed and I needed to select another agent in November 2010. The 2010 TX Windstorm payment was still mailed to Manual and it was debited from my escrow account, after he left Allstate and I can't figure out how he was still listed on my account in Nov 2010 & Jan 2011. I guess he planned on collecting my TX Windstorm payment, but he didn't figure I would sell my house and the truth would be revealed.

As I research and learn more about my situation, I have found out I'm not the only one who have been tricked and deceived by "a good hand" agent. Now, he is claiming he returned the funds for each year , showing his Allstate Office checks. My reply to this is who did he return the payment checks to and why didn't he return the original check back, why was the check cashed and placed in his account . Secondly, since my TX Windstorm account was canceled in 2008, why was he still requesting for fund for my Chase escrow account?

This last instance is the last straw. On November 17, 2010, I spoke and I faxed over a letter from Ally regarding updating insurance coverage for our leased vehicle and I also wanted to speak to James about our rates going up again. On the 18th, I spoke with Stephanie as I had not heard back from James. I spoke with her again on the 19th. There’s still no response to my rate-increase question, and I reminded her that Ally needed the above-mentioned information. I faxed it over there on the 17th and it was confirmed by Stephanie that they had gotten it.

I also spoke with James as he had answered the phone, and was told it would be taken care of. On December 2, 2010 I got another letter from Ally asking for this information and informing me that if they did not get the required coverage, we would be in default of our lease agreement. I faxed another copy to All State and after several attempts, (once again, he happened to answer the phone), James assured me it would be taken care of. After my frustrating experience(s) with James, I decided to go elsewhere for insurance.

I notified All State that as of December 1st we would be cancelling our Home Owners Insurance and as of January 1st we would be cancelling our car insurance. Our payment is taken out monthly and it would have been too late to stop December’s payment, which is why we waited until January 1st for our car insurance to change.

For the past two months All State has been taking out more for our insurance, even though the coverage was changed to warrant a decrease. Today (December 6th), I received in the mail a bill from All State for $29.48. While this is not a large amount, I still questioned it and spoke with Stephanie today (as James was "unavailable" again). She said it was a collection bill. She gave me an 800 number to call and the recording I got indicated that our insurance was no longer in effect, and it also stated that a payment came out on 11/29 and insurance is terminated as of 1/1/11. She could not help as far as the bill was concerned.

I also received a note from Cynthia at All State regarding the information Ally needed and she said that she cannot make endorsement to a policy until the balance is paid because the policy is terminated effective January 1, 2011. This problem should have been handled on November 17th when the request was first made. And further more, we are still insured until January 1, 2011. I have never dealt with such an irresponsible group of people in my whole life. James was supposed to be in the office at 3:00 today and was supposed to give me a call and, as usual, I haven't heard back from him.

I told her no way could it inflate that much. "Does it sound wrong to you?" I asked. She said, "Well, you need to talk to Jim the owner or manager." So after about a week, he came to the conclusion that it is what it is and referred me to Mutual of Enumclaw, which I am currently with. I never did pay them and figured it would default as when I was late in the past. If your payment isn't received by midnight at such date, your policy will be cancelled.

Well then to top it off, I have received a collection agency to pay that $1500. I went to the office again. The lady there told me I owed it and I had never cancelled. I told her every time, I was one minute late in the past, they had cancelled me and I had to reinstate and pay extra. This just feels like they didn't care. I am sure if they had looked into it, they would have found that someone hit 1 to many numbers or something because $1500 is like what I pay for an entire year, much less a month.

In July 2010 I suffered a break-in at my home. I contacted my insurance company Allstate and informed them of the unfortunate incident. I did everything they told me to do. During the initial investigation, the investigator representing Allstate told me that my home was dirty and it did not look lived in. He said it looked abandoned and I got very angry and told him that I was 70 years old and a widow of 2yrs. I told him that I was doing the best I could to keep up the property.

I am embarrassed that I live in below standard conditions but I do not have a choice. The east side of Detroit has changed for the worse and I, like so many others, are trapped. There is no way out for me and I am too old to find work. My fixed income is all that I have left.

I filed a police report. I completed 3 affidavits packages. I did an E.U.O. (Examination Under Oath) and 5 months later, I still have not heard from Allstate about my claim.

On October 28, 2010, I received a letter from Allstate stating that my Homeowners' insurance policy was going to cancel on January 16, 2011. The reason for the cancellation was vacancy!

On November 9, 2010 I called my local Allstate office. They confirmed that my policy was going to cancel on January 16, 2011. She told me that Allstate's home insurance policy states that if your home is vacant for more than 30 days, the insurance will cancel. I told her that my home was ruined, rat infested, and truly "unliveable" at this time.

She asked me if I would be back in the home by January 16. I told her that I have had a claim in with Allstate since June 27, 2010 and they have not settled with me yet. They asked me the agent's name handling the claim and I told her his name. The lady told me to contact him ASAP because the policy will cancel if I do not move back by January 2011.

I called the agent and complained about not hearing anything about my claim status for over 30 days. I also told him about the letter from Allstate. He apologized about the 30 days and he told me that I should receive a settlement letter in 2 or 3 weeks. I told him that the reason I have not moved back in my home is because Allstate has not settled the burglary claim I filed on June 27, 2010.

I told him that I feel violated and abused. Allstate has not settled in a reasonable time and now Allstate is going to cancel my homeowner's insurance.

It appears that Allstate is waiting for me to die! If I lived on the other side of 8-mile road, this would not have happen. Allstate knew my situation. It is no secret that I have had some severe health issues before and after the death of my husband in 2008. I have been hospitalized and placed in nursing homes for rehab. My need for assistance and supervision has required me to move in with my son for short stays also. But I have always returned to my home and tried to keep it up the best I could.

I have been loyal to Allstate for 40 years and I have never filed a claim. I have always paid my insurance on time. I am hurt and very disappointed with the treatment I am getting from Allstate. I have done everything that Allstate has asked of me even when I knew that they were taking advantage of me. Every time I complete one task, they give me another.

I am pleading and begging you to help me with this nightmare that Allstate is putting me through. I also wonder how many other black senior citizens in lower income cities like Detroit are being victimized by this large insurance company. If you would consider helping me, I believe this unfair treatment of elderly people would stop.

I am open and willing to do whatever you suggest in attempts to expose Allstate's horrible practice of not paying claims and taking advantage of poor people. I am still out of my home with no indication when I can return. The home is in danger of further damage with no insurance coverage.

I got out of the military and August comes around but my benefits has not been awarded yet. I was waiting on them so I called to let them know that, "Hey I waiting on this to come in." They replied that they are sorry that this is happening and that it will be taken cared of. September comes and I receive a letter that just states that your policy has an increase of $55 and some change. I thought it was due to the fact of August. I was OK with that and understood their position. I got my benefits in September and paid them on the 09th for the full month of Aug and Sept for $212.

Everything appears to be fine then a few weeks later, I receive my bill for October. OK like usual. The next day after receiving my bill (almost 3 weeks after paying my bill) I get a letter stating that my insurance had been canceled on Sept 09 the day that I made my payment and they inclosed a refund check of $55. I called them and they stated that because they had not received a document that I had to sign and return that they had to cancel my policy.

I asked what document was it but I could not get a clear answer for the longest time while it was denying medical coverage and something else. The insurance was canceled on the 09th and when I got the notice it was the 27th. I had no clue that about the cancellation no call, email, nothing. It sure would have been nice to know. I called in and spoke to them several times about payments, I had made payments and everything but no one mentioned that something was "wrong" with the policy, but they were more than happy to take my money.

I spoke with customer complaints about the issue and they said that there was nothing that they could do to reissue the policy and for me but to contact a local agent. So I did to get a new policy written. But guess what, I would have to pay high risk insurance rates because of the lapse in coverage. I declined and then received a letter from Allstate saying that they could not even write me a High Risk Policy. This is for a 25-year old male who has never had a ticket, accident, or claim with any insurance provider.

To me it sounds like they are pulling a "Verizon" with their extra charges that appear and they had to refund $90Billion just last week. There is no telling how much they actually made. I would suggest that anyone stay away from this company although the commercials look and sound good, they really are not the best in my opinion and I hope that no one else goes through an issue with them . Look for another provider.

However, Allstate refuses to pay the money to replace parts, stating that repairs are cheaper than replacement. I spoke with everyone from claim adjusters to area managers, to corporate, and everyone has been rude and uncooperative. When asked if I did the repair and did not replace and I get in an accident, possibly injuring or killing myself and/or my children, as a result of following their advice to repair these unrepairable parts, one adjuster made the comment that liability insurance can replace my life or the lives of my children.

My car has been in the shop for over 1 week and the insurance company still refuses to replace the parts. Although, they are aware that there are safety concerns, Allstate continues to try and force me into going to their recommended shop for patchwork instead. My dealership has recommended, to more than 1 adjuster, several times, that parts need to be replaced and it's even been put in writing. However, Allstate does not want to pay for damages.

Allstate response to that was "we go by what we say, if you want Statefarm to fix it, deal with them". Statefarm based on the total damages they found and BMW found, realized this would go over to a position where they cannot accept liability. The reason Statefarm didn't want to accept liability for this was due to the amount of coverage they have on the their policy holder. They told this to Allstate but Allstate still forced the issue on them so as for Allstate to not pay for no damages The party Statefarm insured policy only covered $25000.

Otherwise Statefarm was willing to deem my vehicle as a total lost. Allstate response as to why, "Well, Statefarm have coverage problems, so they just give the estimate to cover everything that could possibly come up, such as rental, storage and damages." This was told me by Latesha, my claims rep. but when I looked over the estimate given to me from Statefarm, I only see an estimate for damages parts and labor. So Latesha was degrading Statefarm and she bluntly lied to me over the phone

Allstate refused to do what Statefarm is willing to do. Allstate is cutting back on quality to save pennies and also I am getting the run around with them. Allstate told me not to call the claims rep. any more, this was told to me by her manager and I am to deal with the adjuster. But this is the rep who fed me all the information and also didn't listen to Statefarm.

My vehicle damages will exceed the 80% of the industry average for a total lost, however, Allstate still want to attempt fixing the car which Statefarm would rather totaling but can't due to their position. I have to be making several calls to get a resolution to this issue and Allstate is not doing the correct thing. Basically Allstate doesn't care about me, they care more about their pockets. I have spoken to over 10 people and to see I pay insurance, to see I wasn't at fault, I would expect better since I am insured with them.

I have 2 false accidents on my record that are harming me. I have not had any accidents. What can I do? it is costing me $200.00 more to insure my car because of this lie against me!

Don't let Allstate not pay you what they rightfully owe. If their driver is at fault, tort law requires Allstate to make you whole. Making you whole means paying your reasonable benefits for the lost economic utility while your car is in the shop--and the economic utility is derived from the size and quality of your vehicle. The best way to measure this is to get quotes for a similar or comparable vehicle as yours.

As the only two vehicles I have are the truck and my Corvette which is not drivable in winter or conditions where temperatures fall below 50 degrees F, I needed the repairs done as soon as possible. I want to reinforce the fact that I did not hit anything, real or imagined, nor did anything hit my vehicle. Both my vehicles are very well maintained, despite their ages, and any problems that occurred with them are fixed immediately as can be verified by local workshops. On Tuesday of this week, due to Labor Day, I took the truck to my local body shop which is Kens Collision in Canisteo, NY for it to be assessed. I received a verbal repair quote for approximately $1680. Ken asked if I had a complimentary insurance and informed me that it would be repaired under that insurance. He also informed me that he had recently done repairs on two other vehicles which had experienced exactly the same problem and showed me the Insurance Company’s quote. I think it was where and included the assessor’s name and the fact that the work was covered under the individual’s Complimentary Insurance.

I went home, contacted my local All State Agent who is Amy in Hornell NY, and was told that she would need to contact their Claims Department to establish whether or not I was covered. I informed her that I did not hit anything or that nothing hit me and that there was no explanation for why the hood let go. About an hour later, Amy called me and informed me that I was not covered as the damaged was considered a collision and would only be covered under a Complimentary and Collision Policy. I again explained that I did not hit anything nor did anything hit me and that I had a witness who could testify to that. I also told her that it was ridiculous that it be covered under a collision policy when I did not collide with anything. Her attitude changed and she became what seemed to be very defensive telling me that no insurance company would cover such an incident under a complimentary cover. I then informed her that I knew of two companies, Progressive and Erie, who do cover such things under complimentary, although I did not informed her of the company’s names. I then asked her exactly what my Complimentary actually covered me for. Her response was essentially an ‘Act of God’, ‘Anything that occurred to the vehicle when I was not in the vehicle’, ‘Anything that I did not have control over’ or ‘Anything that did not involved a Collision’. I told her that what happened fell well within that definition of All States Complimentary coverage. Her response was that it was considered a collision because the hood of my truck which was still attached to my truck collided with the roof visor of my truck. What wasn't and isn't being taken into consideration is why it detached from the locking mechanism and flew up at 50 mph.

Further discussion took place resulting in me asking for a number I could contact to lodge a complaint. She was very apprehensive and evasive when it came to providing me with a number telling me that I would have to lodge a claim in order to lodge a complaint. I refused to lodge a claim as that would go against my name when I had been informed that I was not covered so what would the point be in placing a claim I already knew it would be denied. She told me that was all she could do. I then contacted All State directly and asked to speak to someone for the purpose of lodging a complaint about All State in general. The person, a female, I spoke with was very uncooperative, refusing to discuss the issue with me or to put me onto someone who I could discuss the issue with. Her only point was that it was All State’s policy, that no other company would cover such an incident under complimentary and that I could I talk to All State all day but there was no one who could translate or read and would assist me with the problem. She went as far as to say that if any company had covered such damage under complimentary coverage, someone must have lied on their claim form. I know Ken's Collision and I know his reputation. I also know that he would not lie about how any damage was sustained to any vehicle. It would not be worth his business to do so.

My issues then are these: 1. All State’s refusal to cover damage to my vehicle under the appropriate policy coverage; 2. All State’s refusal to discuss the issue, recognize and accept that other companies do cover such damage under a complimentary policy; 3. All State making a decision about the damage without knowing how the damage occurred; 4. All State refusing to take into account how the damage occurred; 5 All State refusing to look at the damage to ascertain that it was not due to a collision of any kind without me making my lodging a claim; 6. All State making assumptions regarding other insurance companies; 7. All States contradictory policies regarding what is covered under what type of policy; and 8. All State seemingly creating ways of denying claims to avoid having to honor their policies. It should also be noted that All State claims which are of cheaper premiums do not mean less coverage as per their latest TV commercials. Evidently, this is not accurate either. Are All State customers in Good Hands? Absolutely not. While they are friendly and helpful when first dealing with them to obtain insurance, all changes dramatically when it comes to making a claim.

In conclusion, I have only resided in the US for the past 2 ½ years and am an expat Australian. I have been driving for the past 35 years and have driven in Australia, France, through out the UK, Canada and the US without incident or ever having been involved in an accident of any type. I have never submitted a claim for anything other than for a windscreen for my Corvette with my last insurance company and that claim was never honored either. My point is this, I am a very safe driver and do not make claims for just any reason. I believed I was covered for the type of incident that occurred with my truck and am angry to discover All State’s refusal to cover the damage under my complimentary policy and their refusal to discuss or listen to my reasons. There is no logic in what they claim and that is supported by other company’s acceptance that such damage is beyond the control of the driver and it does not involve a collision and is covered under a complimentary policy. To show how ridiculous All States claims are, if they refuse to consider the actual reason for the damage, the hood detaching from the locking device, and only consider the result of that action being the hood striking the truck it belongs to as a collision, how on earth can they cover a collision with a deer, bear or animal under a complimentary policy? I had no collision yet it is a collision. Hitting a deer or visa versa is a collision but according to All State is not a collision! Where is the logic in that?

I apologize for the length of this email but I hope that you can help resolve this situation. Being informed to change companies that would cover the damage does not help my current situation either and that was implied by All State to me. This not just about me perhaps has to pay for the repairs to my truck but although I am retired from the Australian Military Special Investigation Branch and I can't afford those repairs. It is more about the insurance company’s ethics and its treatment for their customers after it has them and their money. It is about their deceptive practices in advertisement and what they don’t tell you at the time of becoming one of their customers and it is about their lack of concern or care after the fact. Yes, it is about the money and my ability to be able to pay for the repairs and have a safe and drivable vehicle especially when I absolutely have to have that vehicle for the winter months beginning in the not too distant future.

As mentioned, I hope you can help with this matter and see the irrational reasoning behind All State’s refusal to cover this damage. I have to have this vehicle prior to winter, one way or the other. It is not a luxury to my wife and I but it is a necessity to us. I look forward to your response and hope that it will be a positive one. The economic consequences are that I will have to find if possible about $1700 to have the repairs done so we have a drivable vehicle over the winter period. Without this vehicle, my wife cannot reliably get to work and obviously, that impacts our financial situation and places her employment in jeopardy. We will not be able to offer our son who is in college as much financial assistances as we currently do and that will impact him considering the money we have to give him is for food and very basic living expenses until his student loans come through in a month or so. The physical damage is to the hood, hinges, complete grille and other parts associated with the hood of the vehicle. The hood is unable to be latched, is severely bent at both windscreen corners, can only be forcibly closed to within 6 inches of its proper position, the radiator is totally exposed, windscreen wipers are unable to be used due to the position of the hood and there is a serious risk of the hood again opening while driving thus creating a possibility of further and more serious damage. We were very lucky that the visor that is attached to the vehicle roof prevented the hood from coming through the windshield/ windscreen. I am uncertain as to any other damage, if any. I have been strongly advised not to drive the vehicle in its current condition due to the damage as a result of safety concerns.

Long story short, one year later the discrepancy was still going on and due to our lack of payment for the new premiums, we were terminated. Now, Allstate refuses to reactivate my policy. My license and plates are suspended and now I have to go to a different insurance company. All insurance corporations are looking for $10k or more because of the termination. Allstate does not care and I now have to go for a sub-standard policy just so it is affordable. Liability should not cost as much as a mortgage and insurance companies should follow their commercials and actually care about their customers.

It’s a pity that the agent refused to admit to Allstate that he made and error and all of this would have been closed and finished. I would love to see a policies and procedures audit against all insurance companies as well as the senate to put some caps and guidelines in place to keep the reigns around the insurance companies’ throats instead of the consumer. Thousands of dollars have to be paid above and beyond the normal premium due to the termination.

Also, it didn't look like any of the shingles were blown off or damaged, so the roof must be fine. He told me that they needed some kind of a paper from someone certified that would either say that everything is okay, or redo the patch Allstate did not like. He also told me that my policy would be cancelled on June 1 if I didn't take care of it. It was disappointing that I would have to spend money on something that didn't need repair. So, I called Allstate's customer service. Later, I asked the sales rep that did my policy with the same question, "Could I just send you a letter from the inspector that inspected the house when we bought it?" Obviously, I don't know whether that letter would be enough or not.

To my surprise, I found out that there were no cancellations, notes, or anything else that would say that I need to do anything in order for my policy to not get cancelled (this is where it began). Both my sales rep and customer service agent told me that they didn't know why it was like that (who is supposed to know?). So, both of them said that they thought it would be okay for me to send the letter from the inspector, and to the fax number I received (they told me how they felt instead of what the procedure is!). They also told me that I should hear from the underwriting department some time shortly after they receive the fax. I was told that "they are very quick with these things" (never received a response). I sent over the fax with the paper that said everything is okay with my roof. Assuming that I was "in good hands", I decided that everything would be fine from here. Little did I know how much pain I would have to go through to get nothing useful from Allstate. I called Allstate about 20 times to resolve a number of problems caused by Allstate after this. Here are some of them.

Wrong: I was told that if I signed up for easy pay (pay out of your checking account monthly), I would not receive a discount and that I could not pay it off in full. Right: I would receive a discount and there is an option to pay it off in full. Wrong: I was told that both of my policies were on easy pay (I confirmed it with 2 different customer service agents). Right: Only my auto policy turned out to be on easy pay. So, my homeowners turned out to be past due for over 2 months (they told me to ignore those notices because it takes about 20 days for my checking account information to get processed).

Wrong: homeowner's policy was cancelled because I did not pay for it for over 2 months. Right: it was cancelled because Allstate did not receive pictures of my roof (which was a surprise for me since they never requested them). Wrong: Allstate's customer service department in India can send out proof of your car insurance to your mortgage company. Right: Wouldn't any idiot understand that a mortgage company needs homeowner’s insurance (I asked them to send a copy of my homeowner's insurance, my mortgage company did not receive it twice and kept on sending me notices that said I was violating the conditions of my mortgage)?

Wrong: up until the end of May, customer service kept on telling me I didn't have to do anything in order for my homeowner's insurance to stay active (that's about 20 phone calls between April and end of May). Right: underwriting department did not receive what they wanted. Well, how in the world am I supposed to know that when customer service tells me there is no way for me to talk to them, and that my policy does not have any pending terminations so I shouldn't worry about anything?

Wrong: I faxed a copy of the contract with the roofing company and 2 large pictures of my new roof, it should be enough (that was exactly what Allstate requested). Right: Allstate says I did not provide enough proof. What else in the world do I need to do? There is a new roof on the house. Why can't they come and see it like they did before?! Why don't they notify me that it wasn't enough and tell me what they need!

Wrong: If you are calling after business hours and the customer service rep cannot get a hold of the proper department, he/she would submit an email and get a hold of you the next day to inform you about what happened to that request. Right: I had about 5-10 of those. I have not received a single call back even when those promises were made from the management level. I happen to have 2 of those numbers still written down on my paper. Keep in mind; you will not get these numbers unless you go through trouble and suffering with Allstate. I had more numbers like these. I threw them away.

This list is quite a bit bigger and my time is limited so I will stop here. Bottom line is I received wrong or misleading response from Allstate about 50% of the times I called them. Allstate does not care about their clients. Do not fall for their commercials believing you will be in good hands with them. I could push this further and try to resolve more Allstate's own issues for them. But I don't want to because it scares me to think what would happen if something would actually go wrong with my house or one of my cars.

To my surprise he called me to let me know they will only accept 50% of the damage to the car. There reasoning was that there was no witness and no police report. I refused to accept that because if the cars are moving in a forward direction and get hit from behind, how does it become a 50/50 issue. They did this to me once in 2001 and they are trying to do it again, but I am much wiser. I will not accept their 50% because they are not forthright.

They employ a "boxing gloves" approach to claim handling and also lowball you when they have to process claims (No loopholes in contract to deny claim). My parked car was hit by an Allstate insured vehicle and it took them weeks to assign fault. They attempted to pay me off 40% of the repair price of my vehicle, which I obviously rejected. I finally turned my car and concerns over to my insurance, paid my deductible, and my insurance was reimbursed from Allstate along with my deductible. Long process.

Their policies are very reasonable because they deny claims. If you want real coverage, I suggest you go to a competitor and maybe even pay a bit more. They denied all 3 minor leak claims that I have in the past 7 years. They were also very rude and thoughtless throughout the process. Feel free to email me with questions on experiences. I have had Allstate homeowners for 7 years because of the price, but again they will not cover any of your issues if you need them.

They finally debited back my account the $410.00, but I have a 4-year-old with autism and we went almost 2 weeks with no money! I cancelled my policy and they keep sending me a bill that is at about $780.00. I carry insurance under another company and have since that incident, and I verbally cancelled my policy with Allstate and have contacted corporate in regard to this with no response yet.