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Over the years we've had several claims on our home and Allstate has been excellent on their assistance and payments for damages, offering assistance when needed, often without our asking.
We had some damage to our home from a wind/hail storm. I had siding on the ground, and you could see dents. They sent their claim assessor out, and he said "there is damage, however, there is some old storm damage, so because I am not sure what is new and what is old, not covering." This was 2 days after my husband passed away. I got different homeowner's insurance, and cancelled Allstate. They continued to take the monthly premiums out of my account. I then called the agent again, and said this is to be cancelled, I have insurance thru a different company, and, since my husband passed, and the account is in his name, needs to be closed. Now, I get a bill (under my late husband's name) from a collection agency. Now, the estate is closed, they needed to respond if owed any money by Feb. 14, 2017. Ummmm, good luck!! Shady, shady company!!
Allstate is a great Insurance company. But it's the agents you have to watch. Not all agents are the same. Some are great, always available to answer your question or concerns and will get back to you quick as possible if they have to research the answer. But with others you would have better chance of getting answers from the dead.
My agent is great and I have great coverage. The problem is that insurance is extremely high in Michigan and even more expensive within the city of Detroit.
I have file three claim after major storms. My claims have all been denied. My neighbors have received more than one roof from two of the storm but according to Allstate I had NO damage. The damage is visible from the street.
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Long story short! We switched to Allstate from the Farm. House, wife’s car, my truck, 2 boats, 2 jet skis. I guess they seen dollar signs. After they inspected house, a week later they wrote the policy, told me I was ok to cancel other policies. FYI house is 11 year old custom house!!! Several weeks later agents worker called said they have a problem with roof shingles. Some was curling and they was going to cancel policy if we didn’t fix it. He said once letter goes out we would have 60-90 days to fix problem! Lies. Letter came and just cancel notice followed a few days later by a check for balance past cancellation date! No time to even fix or even option to do anything about it! Called Chris ** Office 3 times no return phone call! Liars and crooks. Stay away. Going back to the Farm. Worth twice as much! Beware of the bait and switch! You're in good hands! Haha. Funniest ** I ever heard???
My Allstate agent is great. He makes a tremendous effort to give exceptional service. Most people want cheap insurance but then they are shocked when their claims are not paid! Allstate is not cheap but you get what you pay for, and they pay claims fairly.
When we experienced a plumbing failure the house was flooded. But our Allstate agent was right there for us and they arranged for Servpro and put us in touch with a contractor. The repairs were done fast and professionally. Our adjuster was very prompt, efficient and handled her end just as well. Overall for such a bad experience, this was handled as painlessly as possible.
I’ve been with this company since 1965 and have my auto and home and have never had any problems over the years with claims. In fact just the opposite the service has been fantastic and I’ve had claims over the years and they’ve all been filled to my satisfaction and sometimes above what I expected. All my family members are with Allstate and they have the same experience.
I've had Allstate for 5 years and as far as customer service goes I am very happy with them because they do give you prompt and reliable customer service.
During Hurricane Katrina I received minor damages to my home, but one thing I can say about Allstate is that they were there for me and all its customers in Slidell. Allstate set up a Claim tent at Home Depot parking lot. And was truly there. The service was excellent... I won't ever forget that. It’s true what they say on the TV Commercials, (YOU'RE IN GOOD HANDS WITH ALLSTATE).
Never had any problems when filing claims for damages. Staff is friendly and ready to help you wih your questions or needs. Convenient location and easy access in calling or emailing with any questions.
I had one claim on roof damage with Allstate. Their claim process was easy, they reacted quickly and an appraiser was on site quickly. Their appraiser was thorough and quick. His appraisal was fair and payments were made to my checking account immediately. The appraiser went above and beyond and provided alternative roof types and their cost. He also reviewed and approved the bid I received from a roofing contractor. The entire process was painless and fair.
Been with them for over 30 years and wouldn’t dream of changing - have used them for renters; car; and now homeowners. Best company support and best customer relations.
June 06, 2018 Called to get Home Insurance quote. Carlos, mentioned to start the process and get a better quote, they have to run my Credit Report and Driving Record. My concern is that, why do they have to run my Credit and Driving Record, if I'm not applying for a credit card, buy a car, etc. So, beware of their requirements and ask questions.
Beware! Allstate claim adjusters are not your side! My mother is the policyholder of this horrible homeowners insurance. She's been with Allstate over 40yrs. In April of 2018, I called in a claim for roof damage. Her claim adjuster was Anthony **. He was very unhelpful. He treated my mother's claim like the money was coming out of his pocket, maybe that's Allstate guideline for these adjusters. After he quoted how much he would give for repairs, which ridiculously low, and sent the check. He closed my mom's claim.
We could not a contractor that could do the repairs for check amount. He kept saying, that the contractor was trying to put a different type of material (roll roofing) and it needed to be the exact material that was already on the roof. He could tell this from picture he was looking at in Alabama. After calling, which, he would not call back, and contacting his supervisor, Angela ** who never returned my calls. We finally got this resolved this month, June.
Beware Allstate Insureds! Allstate has rolled out a NATIONWIDE team of non-licensed inspectors who know nothing of property insurance adjusting. They show up to your home to take photos and video with no experience and no license. They might say the person on the other end of the camera is licensed. But don’t trust it! From my personal experience, Do not let a non-licensed person on to your property! It is your right to have a licensed adjuster present on your claim! They are just trying to save a buck!
Allstate has a duty to fully and properly inspect your loss. This failure of duty is very serious and hopefully state insurance commissioners will crack down on such nonsense. Maybe you had one of these inspections on your claim already. Call 800-547-8676 and ask for a reinspection with a licensed adjuster. That way you know for sure that nothing was missed! They are obligated to inspect your property with a licensed adjuster! For a company that prides itself on good customer service, this is a virtual thing is crazy.
Allstate Insurance Customer Service has done an outstanding job for me. They always follow up on any questions or concerns in a timely manner. If you want a good experience with an insurance company, contact Allstate Insurance.
I have had Allstate homeowners coverage since 1974. I had only one claim in that period and it was after Superstorm Sandy. Due to several windstorms, my roof has taken a beating. I submitted for a claim for the roof. Not only was I turned down indicating the roof was fine except for missing shingles but, I was canceled due to disrepair. I dislike insurance very much. You pay your premiums on time and when it comes to coverage they don't want to pay. I filed a complaint with DOBI and they indicated Allstate was following protocol. What a bunch of **!!!
I've had this insurance since buying my home 30 years ago. Due to questionable construction of adjoining houses (this is a wood-frame row house), getting insurance was difficult. This is a two-family house. Allstate was the only company that would insure me, which enabled me to finally get a mortgage. I am grateful for that.
Several years ago, my departing tenant did considerable damage to the apartment before leaving. Allstate covered some of that, especially water damage from a flooded bathroom. But declared that some was "hard wear-and-tear", not vandalism. Overall, they were pretty fair, fast and helpful covering the claim. The agent, who visited, actually checked my roof (which I have trouble accessing) to see if it was OK (not part of my claim) and cleared out my gutter! That was pretty amazing and he was great. I don't know about other particular Allstate offices but I would highly recommend the agent and office that I have been using.
Great friendly people to work with but insurance Isn't helping those who strive to do the right and make no claims. Over 27 years of no accident and I get no rewards. High premium, increase every 6 months. Told others people are making claims.
Had this insurance since 1992 had a water leak in my home in 2015 they refused to cover my floors. Only had 1 claim and they paid $200.00. It was a burglary claim. They removed my water coverage and never told me and my monthly payments only went up. I will never use them again. You are not in good hands with Allstate! You can find cheaper and better. Try AAA.
I have a 2-family wood-frame row house in Brooklyn, NY. Allstate is the only homeowners insurance I could get when I first bought my home. Other companies would not cover the house because it was part of a connected row of houses and some of them were in poor condition. So, I am grateful to them for the coverage that made it possible to get my mortgage. I’ve been with them for almost 30 years. I had one claim, five years ago, for vandalism and damage to the rental apartment. They provided reasonable reimbursement. They were very fast. The inspector was very helpful and actually took a look at other parts of the house... the roof... and cleared some leaves out of the gutter. How nice is that?! I haven’t compared their cost with other companies. But I’m happy with them. They send frequent tips about home maintenance and safety.
Allstate customer service is very good to us and whenever I call they are very helpful. We have been with them for over a decade and we are getting a good deal.
I have used Allstate for my car insurance since I owned my first car over 40 years ago and have had Allstate homeowners for about 4 years now. Customer service is great and cost is okay.
We have owned our home since 1993. In that time, we have had one claim. We lost the back porch due to a hurricane. Allstate took all my calls and they worked with me. I got the claim check within a week. I am very satisfied with Allstate.
Have home and auto through Allstate and have always received prompt courteous service although I have not put in a claim while insured by Allstate. Best price for the coverage.
I've been an Allstate customer for over 20 years and you would think they would appreciate good customers and give a better price on their products. Despite this treatment, their claims are fair and fast. I am thinking of looking for another insurance company to purchase co-op insurance. I had canceled my auto insurance with Allstate because I was being charged more for my policy than other insurance companies. I do not feel appreciated after all these years of using them for insurance. They should give long-term loyal clients discounts. Thanks.
Allstate refuse to replace my roof. My neighbors had their roofs replaced after a storm by their insurance companies. I don't Allstate for home insurance.
Allstate take your money for years and years. Then they assign a complete moron to handle your claim. He specialize in working for his end of the year bonus, by depreciating all your losses to nothing, delaying repairs for up to six months and lie about your claim processing to his bosses. They already know their Ace liar, and they back him up because he's doing a great job. The customer loses out, you may want to save some money in the bank just in case you make a claim, because you will be paying for more than half for your own repairs. Allstate satisfaction guarantee!
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