Allstate Homeowners Insurance Reviews

March 3, 2023 a storm caused damages to my home, garage, and pool. I contacted my agent and was told by two different people on several occasions I had to have estimates to file my claim. It took me 4 weeks to get the estimates. Almost $8,000.00 in damage. I sent the information to my agent and filed the claim. An adjuster was to come to my house in two weeks, needless to say he was a no show-no call. They tried to put it off for another two weeks and I refused. One week later he appears. Estimate done and the insurance company wants me to accept a little over $4,000.00. My policy is 100% replacement with a $1000.00 deductible. I plan on contacting the better business agency and the Kentucky State insurance board if this is not rectified. Buyer beware. Allstate is not as good as their word.

They will find ways and excuses not to cover your claim. I had a roofer tell me I had hail damage that came by. Guess what, Allstate claims there was no damage whatsoever. Find another insurer. Don’t throw your money away to them. They suck money from their customers and don't pay them out when you need them.

I was trying to work with Thomas Vanidestine Agency, Venice Florida, to assist my 89 year old friend who I have power of attorney for. I requested numerous times over a few mo this for his homeowner's insurance policy to be reviewed without any satisfaction until two weeks ago. Once I felt coverage was adequate I tried to pay his premium in full over the phone and I was disconnected and then recommended to pay online. I attempted this but due to policy renewal of 3/31/23 this system did not work. I tried to explain to numerous representatives within this agency but they did not understand and transferred me to Southern Oaks who transferred me back. Before I could resolve and pay I received a threatening email from the agency manager. With one call to State Farm I received a very helpful and polite agent who immediately understood my need and provided coverage within a day of my call.

Low price provider but absolutely the worst customer service at the local and corporate level. Extremely hard to get anyone to help you with anything so buyer beware if you want to make simple changes to your account, need something or ever file a claim.

In The Marion County Court In And For Marion County Florida, Shawanda ** v Castle Key Insurance Company (Allstate) Case#**...I am forced to represent myself in court while diagnosed with Bipolar, and on **. A prick test revealed that my then 12-year-old daughter was allergic to mold. Mold was found in the AC unit due to a drip pan overflow, in 10/15/15. The claim was denied. While fighting in court, the mold has spread throughout the house. Allstate has won, without me being present in court due to extreme chest pains, and a mental breakdown. Allstate is requesting Taxes, fees, and cost, with the threat of placing a lien on my house. After serving 7 years in the Navy, I built my house through the Veterans program in 1997, and I have been a loyal Allstate customer since then. I am forced to live with this mold. My family is getting sicker. I am not in good hands.

My home flooded. I called Allstate. I've had to do all of the work. My adjustor never really communicated. It was my first time experiencing a loss through a flood. My original adjustor told me the day of that he was retiring right before 6pm. He didn't document well at all about my claim. The young new adjustors that were placed on the claim were terrible to say the least. I was told that he had 40 other claims and that he didn't know when he would get to mine. His supervisor began calling after I had to constantly inquire about the status. I was spoken to as if I caused the flood and they constantly questioned everything that my contractor did although he undercharged me.

We had Allstate insurance on our home and cars for more than 22 years. We had never filed a claim, ever. They told us we had to trim a tree and replace 4 tiles on our roof or they were going to cancel our policy. We trimmed the tree and replaced one part of our roof. We hadn't made it to fix the tiles yet and they canceled our policy. They canceled us after 22 years, never having filed a claim, for 4 tiles. Now we have State Farm, the same coverage, lower cost. Use your imagination on what we think about Allstate now. - F. *8. Northern Kentucky.

My first house claim, a leak caused damages about $ 15,000 dollars worth in a bedroom and a bathroom in my house. Very unfortunate and unexpected event for anyone to suffer but the most ironic deplorable thing is not to get the economic support of ALLSTATE, my claim was denied as soon as I filed in. They did not care not either took the time to evaluate or consider it, even though I have been AN ALLSTATE LOYAL CUSTOMER FOR MORE THAN 20 YEARS. ALLSTATE has more than one face, ONE OF GOOD HANDS TO COLLECT OUR PREMIUMS THE OTHER, DEVILS HANDS TO DISMISSED AND DENY YOUR CLAIMS. That is the job of their well trained claim department to deny any valid claim by using one or two of their infinite list of options to AVOID HONORING OUR CLAIMS.

I could have given 5 stars to Allstate if not because of these three reasons: First, premiums keep going up. Second, it takes time to get approved on your claim. I have to refile a claim before they approved it. 3rd, the damages on my first filing were not included in the payments that I received because they're saying that it was approved on the first one. It's just that it did not meet the deductible. Tricky! But the good thing about them is they are all nice people. Especially the group of people who were assigned to my case on the second time filing. They made sure to do a good job of reviewing my complaint. Shout out to Mr. John ** who took care of everything!

Rated 1 out of 5 stars In Good Hands with Allstate: NOT!!! We had Allstate coverage for our home, vacation home and autos. Premiums are high and go up substantially every year without any claims or violations. Then we had a rock hit our car windshield and had to pay completely out of pocket. Not covered. Next a hailstorm ravaged our neighborhood and all of our neighbors got new roofs. The roofer said "If you had any company but Allstate, you would get a roof. They are more interested in protecting their shareholders than their policyholders." So we cancelled all our policies and were hit with a surcharge on the auto policy which we had already paid in full. 3 strikes and you are out, Allstate. Agents are lovely as long as they are soliciting/collecting your money, but if you should ever need to file a claim, you will be sorely disappointed.

I as consumer have not had a very good experience with Allstate. I was with Statefarm for about 5 years I switched due to my rates going up every year. So far Allstate has shown very bad Customer service. My whole policy was done wrong they had denied my claim for repairs due to them wanting me to keep spending thousands of dollars for me to repair over and over my roof. I don't know what I need to do so I can get some help.

I have had a very negative experience dealing with Allstate from their customer service, communication, and the fact that they denied a claim based off a standard that was impossible for me to satisfy. They literally had me send them a weather report to prove that there was a natural disaster. They never sent an inspector yet denied my claim based off an employee's conjecture about the state of the building that I live in. I'm not sure how some random guy was able to tell me about the state of caulking around my window and the building façade over the phone without making any effort to visit or inspect. Their employees are clearly trained to find any made-up loophole and make broad assumptions about the cause of damage without actually doing any work to make an inspection. Very disappointing experience, they essentially cover NOTHING because they will make assumptions that make it possible for them to deny your claim.

My home burned down the last day in July. Leaving my family of 7 displaced. My insurance is trying to withhold the money in my policy to replace possessions. They offered an insulting amount and if I want what’s in my policy I basically have to earn it. So on top of the stress of losing my home and most of our things. I now have to find time to sit at a computer and itemize everything we owned. Which is difficult when both of us work full time and have 3 littles to care for and my elderly mother also lives with us. Long answer but it is my life right now. By the way my insurance is Allstate and it isn’t my local branch handling it. It is 3rd party assessor they hire.

Let me start by saying Allstate is popular but not necessarily good. I filed a claim about hail storm damage to my roof last year. Allstate denied my claim. Allstate claims that the damage was not hail stone damage. And so I left it at that. This year 2022 I put my house in the market and the buyer’s inspection agent also reported hailstone damage to the roof. I refiled my claim again and Allstate once again denied my claim. I uploaded pictures of the hail damage as approve of hail damage and Allstate still denied my claim. They give me no justifiable reason to deny my claim because there was none. This denial was based on greed on the part of Allstate.

I have been insured with Allstate since 1994, this will be my first claim. Due to a major wind and Hail storm. I have quite a bit of damage, roof, siding, broken windows, damage to gutters, spouting, etc... The amount they want to settle for doesn't even cover the cost of the roof, which they told me would be completely covered. They do not want to replace all of my siding, they want to "blend" and "Patch". It takes several days to get a return phone call. I do have a really good contractor helping me. Allstate is ignoring Ohio codes that apply to my situation, which I believe is not legal.

I had hail damage to one side of my house. The color of my siding is discontinued and there is no reasonable match. They have repeatedly refused to side the whole house. I have filed a complaint with the department of insurance in Ohio.

Recently, July 2022, I had a pipe burst (spigot). I turned the water on to water the grass and the pipe burst. I found out Allstate do not, repeat, do not cover this mishaps. Allstate will only cover pipes seasonally. What that means is if your pipe freeze & burst during the winter, they might, perhaps, possibly cover the all the damages. By the way, when claims are submitted, they will low ball you and advise you to go with another company for less. Make one of the biggest decisions of your life. Select another company. If my review don't sway you, read all the unethical things Allstate has been guilty of (even the CEO admitted wrongdoing).

My roof was damaged and caused water to leak in my bedroom. I began a claim on December 1, 2021. Allstate initially would only pay for like 6 shingles. After months and months of my contractor sending in the details, Allstate denying it and saying they need to send their contractor in which led to their contractor stating it was unrepairable. Allstate then said we have to submit a video. My contractor submitted a video and they said it was too long and wouldn't accept it. Then he submitted a shorter one but they couldn't find it. Again, he submitted it and they said they couldn't find it again.

UPDATED 09/05/2022: On April 26, 2022, we had a hail storm at night that damaged the property and a vehicle, the next day the claim was filed with Allstate and this company sent its inspectors to assess the damage on four occasions, and on both occasions, Allstate argued that They would not cover the expenses incurred in the entire argument that there was no evidence of hail damage both on the roof and on one of the windows that was broken by the impact of the hail, all this after four months, so we made the decision to hire an appraiser to pursue an appraisal claim in which Allstate ultimately had to cover all expenses. It is not fair that this company promotes itself by announcing that you are in good hands when the only thing that happens is that you are in the worst hands and have to resort to unexpected expenses and have to continue paying an insurance policy to receive a lousy service from Allstate managers.

We had two hail storms pass through our area in two weeks leaving homes. Cars and property damaged. Allstate sent a third party paid by them to take photos while other insurance co sent adjusters to survey the damages in our neighborhood. Allstate deemed the photos inconclusive and refused any payment on my behalf. This is a third-rate insurance company. Stay away!!!! Their ratings are dropping every year for this reason.

Would never recommend anyone to use Allstate. My experience has involved multiple phone calls, absurdly long wait times, and I have consistently been told one thing while the company representatives did another. Please tell your family and friends to go elsewhere.

I would give Allstate zero stars if I could. I have had Allstate Insurance since 2008. Home and Auto. Several years ago a storm damaged my roof and water leaked in and damaged the ceiling. Allstate Claims Adjuster stated there was nothing wrong with my roof. Had to pay out of pocket. In 2022 an ice storm that damaged my roof. I did some research and found out Allstate pays Hancock as a third party to do inspections to deny claims. Hancock has less than a 2 star rating with BBB. I requested an alternative to Hancock and was denied. Hancock stated there was no damage to my roof and my claim was denied. I would advise you to find a better insurance company if there is such a thing. You are NOT in good hands with Allstate.

My wife and I decide a change of scenery and moving to great state of Washington. We buy a nice house with 8 acres outside of Arlington in late July. The house was built and lived in by a nice couple for the last 20 years, the house is fully ready to move in, turn key. Fast forward 4 months, my company is releasing a new product and it's all hands on deck so we have not moved in yet. We have gone down to the house twice and our cousin is checking up on the property but in the week before Thanksgiving, thieves hit our place. They were likely construction savvy, because they cut out and stole materials like our furnace, water heater, kitchen cabinets and sinks, doors, garage doors, leaving our place gutted. The electrical, plumbing, water tanks, furnace were all cut and needed professionals to reconnect it, they didn't just disconnect these services, they cut it.

We had issues with Allstate not paying to have my son's car fixed after a car accident and terminated that policy but we kept the homeowners policy on the rental units only. Terminated the resistance insurance when we terminated the auto insurance. Now to my point We had a storm and blew away but 100 shingles from the roof. Now they don't want to pay to have that repaired properly. They want to replace the shingles with a different colors which I'm not agreeing to. Most likely I'll end up getting a lawyer to go after them.

All-State canceled our policy without our knowledge. They added over $700 to our policy without advising us. They didn't let us know our proof of prior insurance wasn't accepted. They are sneaky and dishonest.

I have had my homeowner insurance with Allstate for over 10 years. During hurricane IDA, my apartment had some water damage which affected the wall paint and wood floor. I filed a claims with Allstate and without even visiting the property to inspect the damage, I got a call from one of their representative that my claims was rejected as the policy doesn't cover water damage. My insurance premium have been increasing every year over the past 10 years, and now when I file a claim to cover the damages in my home, they can reject my claims. What is the purpose of having a homeowner insurance if it doesn't cover any this type of damage. I am cancelling all my insurance Allstate. I strongly recommend anyone reading this review to find another insurance company.

I think Allstate has some illegal practices. We had a tornado hit our property, FEMA was brought in and paid the insurance companies for the people's claims. Allstate made us pay a double deductible claiming they had to break the damage into two parts, wind then lightning. Two very large trees were twisted, split wide open all the way to the ground and hanging over the house. Shingles were ripped off the roof and siding, soffit, etc. were torn from the house and the garage. Allstate paid a fraction, ($500), of what it cost to remove the trees and repair all of the damage. I attempted to contact Allstate but they didn't wish to hear anything we had to say. The woman kept calling me "sweetie", very disrespectful.

My Dishwasher leaked underneath causing a water damage to my Floors. Allstate denied the claim. They have stopped responding and completely shut me off. I was paying $2200 per year and was thinking I had the best insurance But surprisingly this company has grown so big and has so many clauses that you will get stuck. Be super careful and go somewhere else.

Hope we never have to put a claim in. Tho, we pay the extra fee to have total replacement. I can see if something happens, it would be very costly to replace today your home. Due to price of lumber and will we see rate hike coming? This would apply to all insurance companies.

I have had Allstate for my Homeowners Insurance for years and stayed with them because they have always keep my premium at a reasonable cost with the best coverage. When I have needed to submit a claim Allstate agents were there and things were settled very fast and I was reimbursed for property lost or damaged in situations that had happened. Allstate is great and keeps up with the times, and they DO pay out claims fairly and promptly with no big hassle or paperwork to deal with. Allstate also gives many different discounts on your premiums if you qualify. You just need to check it out. I highly recommend Allstate for any Homeowner.