Allstate Homeowners Insurance Reviews

I have been an Allstate customer for 14 years. My home was damaged around the end of April 2025. The adjuster came out and informed me that the restoration company would cost around $3,000, but the final estimate ended up being about $6,500. This restoration company is an Allstate vendor. I was told that I could use any contractor for the job, but every contractor that provided an estimate had their figures challenged by the adjuster, as they did not match the vendor's paperwork. The adjuster mentioned that when I submitted an estimate, he would negotiate the price with the vendor. However, instead of doing that, he keeps insisting that I need to submit another estimate or show how the funds will be allocated, which is already outlined in the estimate. I've been going back and forth with the adjuster to try to get my damages fixed, but there always seems to be an issue.

While Allstate makes record profits ($4.6 Billion in 2024) & CEO Tom Wilson makes $26 Million/year... They find ways to cheat their customers… double claims, low-ball estimates, pulling coverage, dropping coverage, etc.… They made me submit a new claim on top of an existing open claim for the same soft clog water backup, despite me expressing concern of being dropped for 'too many claims'. The repairs had not even started yet. They insisted that this was their process and I would not be dropped. About a month later, I receive a letter of nonrenewal for too many claims. This was very deceitful & unethical. I now pay almost 3x the premium through a local broker due to my claims history. After over 20 years of being a loyal customer, with auto, home, and landlord policies, & always pay my premiums, this is how I get treated. I urge everyone to watch the congressional hearing against Allstate for yourself on YouTube. Here is a snippet of the greed: **.

Brought house insurance. Paid for full year. Took money out of my account. Two days later they cancelled it. Talked to agent that sold it to me and they cancelled it. He said it was because my house is 31 years old but he knew that before he sold it to me no problem. But now he telling me I have to bundle car with it to cover my house.

Upon application, Allstate immediately cashed our check, and then asked us to submit pictures of the outside of the house. Two days later we received an email stating our house had received an “unacceptable rating” because in a picture we had submitted, Allstate saw “siding damage”. We were told to contact an agent, which we did via phone, but he just gave us the runaround, and had no more information than we did. There was no information identifying what “damage” they were referring to or what they wanted us to do to “fix” it. The agent had no answers, and said we would need to submit pictures of the area after it was fixed… but “fix” what? Of course in order for us to cancel it will take 10 days for them to refund our money. Disgusted with this company. We have an appointment this afternoon with an actual person in our town with a totally different company. Never again! “You’re in good hands”? What a joke!

I got a new policy and so far my experience is horrible! I cannot eSign documents. Customer service is outsourced to India and they just hang up on me without providing resolution. They do not respond by e-mail either. It was not vise to switch to Allstate, will run away from them next year!

I have been waiting on a refund for my homeowners policy since April 25, 2025 and every time I call I need something else now you been taking the money out of my account for years for my car insurance and now I had to show proof of the account did That they said they made a mistake and told me the wrong email address to send to and I would have to wait another 24 to 48 hours. I have never been so unhappy with an insurance company that I changed my car insurance. I will be telling everyone that I know not to go with Allstate insurance. What a rip off.

I started a claim and contacted by text a short time later and given a contact number and a name, Antonio **. They scheduled an appointment for an inspector to come to my home a survey the damage. After that took place I was told I would hear from the adjuster to advise how to proceed. I waited a few hours and when I hadn't heard from the adjuster I reached out to him. I had a brief conversation with him and asked how soon I might expect to hear from Allstate regarding removing the tree that had fallen on my house and possibly getting a tarp put to protect my home from further water damage and he claimed that he hadn't received any information from the inspector yet and if there was any further damage caused by the rain that I should just add it to my claim and that I should hear from him after he received the report from the inspector.

The WORST. They deserve negative zero stars for a rating. Our house sustained damage to the roof during a hail storm which was documented by one of the first people that they sent out complete with photos to substantiate our claim. Our roof was leaking water into our house and we had to watch the weather to know when to cover up our furniture and belongings because of this. It was awful. Allstate sent out yet another person to review the condition of our roof and that one directly contradicted the report of the first man and said that he did not see any hail damage at all. They then went on to contradict themselves by saying that they would give us roughly $1500 towards getting our rain damaged ceiling painted (won’t even cover that work fyi).

I have been living at my house for over 25 years. A majority of that time, Allstate has been my homeowners insurance. Recently, there was some terrible weather that caused a leak in my bedroom, right under the roof of the house. The damage was blatantly obvious. However, they sent their "contractor" to do an inspection and assess the damage. The guy that came out took pictures of areas that seemingly looked ok and even went on the roof and reported that "the roof looks good". That couldn't be farther from the truth though as a second opinion revealed extensive damages.

Attention Allstate customers, Please make sure you review your homeowners insurance policy. On April 2, 2025 in Indianapolis, Indiana. We had severe storms throughout the city As well as even some confirmed tornadoes that had touchdown in certain areas. But my house in particular was hit by severe wind damage. As a result of the wind damage, it knocked my gutter loose from my house, Which caused the water draining from my roof to fall directly into the window well of my basement, And from there, my window well Captured all the water that it could before ultimately causing my window to break open and gallons of water poured into my home!

You are Not in good hands with Allstate! It took months and 5-6 adjusters prior to any work starting. Then, they just patched here, there, and we still have leaks. The staff seems seriously incompetent and the company will do anything to avoid paying to fix it. We had two very large trees that fell in the house, shifted the entire house. Do yourself a favor and find a better insurance company.

Allstate Homeowners Insurance is extremely unfair in their review of claims. They deny claims that any other insurance company would honor. We have had nothing but bad experience with Allstate with homeowner claims. We will never use them again and don’t recommend anyone to use Allstate insurance for their homeowners insurance policies.

If I could rate Allstate with 0 stars I would definitely do so. My mother has been a customer for 57 years and had minimal claims within those 57 years. She recently received outside electrical damage due to a storm that featured high winds, heavy rains, hail and tornadoes. Allstate was fairly prompt in addressing the claim, however they do everything on the cheap. I had obtained an estimate from a reputable electrician but that wasn't good enough. They sent out another electrician, paid according to his estimate, which was less and contained less repairs. Then when I asked if I could contact this electrician they refused to share his information or provide me with a copy of his estimate. They just sent their pitiful settlement to me and left me to hang out dry.

After being a customer for decades, I can say that my loyalty has not been rewarded. In fact, whenever I file a claim for a loss, which is rare, Allstate makes things worse by treating me as though I were a criminal, leaving me feeling disrespected, disappointed, and failed as a customer. What's the point in having an insurer who never offers negligible assistance, if any, when I've suffered a loss due a storm, for example? This will be my last coverage period with Allstate. If you do not wish to be bamboozled, nickel and dimed, or hoodwinked (i.e. cheated) especially, adding the insult of to injury by a company that seems to be in business to cheat its customers, then DO NOT GIVE ALLSTATE YOUR BUSINESS. STAY AWAY FROM ALLSTATE.

Review of Allstate Claims Adjuster Rudolph **. I had an incredibly frustrating and disappointing experience with Allstate claims adjuster Rudolph **. He was scheduled to call me at 8:00 a.m. I then received a text saying the call would be moved to 8:30 a.m. because he had a meeting. But instead, he called me at 7:45 a.m., earlier than either agreed time. It felt intentional, as if he hoped I would miss the call so he could say he tried.

I’m very disappointed with Allstate. I’ve been with them since 2016, in 2018 a pipe broke & they handled it very well. At that time the roof was inspected and it was fine. Fast forward to 2025, I’m a widow now & this is a man’s world, after several storms with winds of 62mph, quite a few shingles ended in the patio. I called Allstate and asked if someone would come and check the roof, very promptly they sent a young man to check it out. He never went to the attic, in the meantime, I called several roofing companies that came out and checked it out and they all agreed. I had a lot of hail damage and repairs to the shingles was not recommended.

Hello, my name is Glenn. I have had Allstate Homeowners Insurance for a couple of years. I’ve never had a claim in my life. I am 51 years old. I purchased a brand new house in February 2022 and on November 3 of 2024 I had a pipe burst in my home. The water went into my living room and my garage. I was gone all day so it did a significant amount of damage. It got my TV, my garage door opener and all my electronics that were in my garage like Milwaukee Tools. Allstate hired a third-party company to inspect my tools And tell me, "They are no good. Sit them outside out of your way or inside or under your porch, send them anywhere but do not throw them away. We will come back and get them." I sent them outside. They were no good so I could do my work inside my garage as far as replacing all the sheet rock and insulation. I had a witness. They were standing there with me when they said that.

I have VISIBLE damage to my roof and Allstate has been jerking me around for 14 months offering $2000 for repairs that are AGAINST CODE so I can't find a contractor. They are hoping they can wear me down and I will walk away. This has been a nightmare and we filed with the State Insurance Commissioner. About to go legal.

I had an extremely frustrating and disappointing experience with the Allstate agency Dana Evans in 3087 Leechburg Rd Lower Burrell, PA 15068, specifically with agent **. In July 2024, I requested a quote only and clearly stated that I would discuss it with my partner before making any decisions. However, without my authorization, a policy was set up in my name. I knew immediately that I had never agreed to this policy because it was not even under the correct name or policy structure that I would have chosen. Yet, in October 2024, I received a billing request for $450, which made no sense. When I emailed the agency stating that I did not have a policy with them, my emails were ignored. I then contacted the agent directly, and she assured me she would call back—but never did.

Allstate is the worst insurance company. A storm tore many Shingles off my roof destroyed my plate glass window in my building and tore off some of my siding in July 2024. It's now Feb 2025. All state is dragging their feet. They're making all kinds of ridiculous demands like I pay $2000 for insurance umpire. Because Allstate is trying to screw me. Take your money elsewhere for homeowners insurance or any other kind of insurance. These people well we'll do anything they can to get out of paying you for the damage that's on your home. So far I went almost the whole winner with a damn as rough and they're dragging their feet and not trying to settle the claim.

I filed a claim for hail insurance that was denied for 8 months while my neighbors with the same hail storm damage but different insurance companies had new roofs within weeks of filing their claims. None of my neighbors used Allstate. Finally our full roof replacement claim was approved after 8 months of Allstate continuing to deny/ fight the claim and having to pay a 3rd party to represent us with pictures, meeting with two different adjusters, endless phone calls etc.

Deny deny is the Allstate way.. I don’t think they even look at your claims .. Homeowners dept is a scam.. We pay 4500 a year and can’t get anything covers for years now.. idk why I stay. I’m foolish.. We are finally hiring a great lawyers to help us deal with these crooks.. I’ll keep all posted.

I was answered on a property that my mother owns. Allstate insurance refuse to pay under the homeowners policy when I was injured on her property. Decapitated my fingers. My mother has admitted file and they still refuse to pay. They came up with their excuse in the world not to pay a dollar for medical payments or from pain and suffering or for anything else. Christopher ** writing and review. Also we made a claim on her auto policy full coverage insurance through Allstate and they refuse to pay anything at all saying that there was no medical coverage there but I've still yet to receive denial letters for the homeowners policy or for the auto policy and I've asked for several times. That just shows how crooked and corrupt All state insurance is becoming. If you're doing business here I take your business elsewhere while you have a chance to.

Today is 15 Jan 2025 / Spoke to Agent Alexander R. / I was trying to get the refund for my homeowners policy, because I have moved to another Insurance provider. I was calling Allstate since 21 NOV 2024. Calls were diverted to Philippines, they mentioned that they can go back to 30 days only even I have my new policy effective Aug 28. Instead of 22 OCT, issued the refund affective 04 NOV, As of now I have called more than 10 times and emailed my current policy documents again to "allstatecustomerdocuments@allstate.com" upon their request, always they ask me to wait for 10 days to action however at the end of 10 days I am repeating the same thing. Three times I asked for a supervisor. 1st time I able to speak during December, 2nd time a agent did not give me a supervisor. No reason was given and today I was on hold for a supervisor more than 30 minutes and then no one was available (duration of the call was 57 minutes).

Read all reviews ... mostly negative. They are accurate. My experience (12/2024) for a tiny comprehensive claim ($300. for a rear view mirror) has been a nightmare. Ready to take a payment but causes thousands of dollars lost to wasted efforts. THINK CAREFULLY BEFORE GOING WITH ALLSTATE. YOU ARE NOT "IN GOOD HANDS WITH ALLSTATE" (old t.v. ad).

Allstate insurance is a rip off! You can be with the company for years on good rapport but let you have a bad year and they'll drop you like a bad habit! I was with this company for over 10 years, multiple policies; 1st renters, then homeowners, auto, and life insurance, I purchased a home that was a headache my first year in and I made 2 claims in the first year and they called me and said they're not renewing my policy, too many claims within 5 years... They dropped my auto after 2 accident in non fault. Too many not at fault claims and it doesn't matter. A claim is a claim.

Been with them since November of 2024. Found a roof leak in our garage and called them. They were very nice and quick to send someone out. But after the inspection they called and said we they would not cover damage to our home, Because it normal wear and tear, I’m in a disabled veteran in a wheelchair so how am I to climb up on a house to inspect it. Now I got to pay for all repairs out of pocket. Their low price premium is not worth it. Going back to USAA where they treat people right.

Despite paying a premium for my homeowners insurance policy, I’ve had nothing but issues with Allstate. I opted for a $1,000 deductible, and I’m paying over $4,000 annually for a 1,500-square-foot home. After a pipe burst in my kitchen, Allstate sent a mitigation company, Next Gen, to handle the situation. While the water damage was manageable—certainly not exceeding $20,000 in repairs—it required some extensive work, including the use of large swamp fans and the removal of drywall, cabinets, and baseboards.

Allstate is the most awful insurance you can ever imagine when it comes to property insurance. Their process time of any claim is very long, and they always look for a way to pay towards customer satisfaction. Stay away from Allstate if you can. I would give them zero star if I could.

Homeowner's Insurance - if denied claim, hire a licensed Public Adjuster if you want to save yourself lots of time and effort. It is easy to google/search for Public Adjusters in your area. Allstate WILL and did deny legitimate hail damage claim - slowly and painfully for me. After Public Adjuster appointed as my agent, Allstate still slow but did eventually pay even more than initially requested due to additional damage found by Public Adjuster.