AIG Life Insurance Reviews

They let a person with 3 strokes and over 12 years on same policy just up and cancel without his wife knowing. They're crooks.

AIG Insurance (claim **): My Frankfurt-Chicago flight collapsed into a 48+ HOUR DISASTER—cancellations, rerouted via Detroit, arriving at hotel 3 AM Tuesday March 17th, instead of Sunday 15th. Forced to absorb non-refundable Monday hotel and car rental costs. AIG REJECTED IT COMPLETELY, ignoring their own section 11.1 that clearly covers "delayed departure due to coverable reasons" + "unexpected accommodation when you cannot continue same day." I COMPLETED THE TRIP—this was pure delay reimbursement, they refused to pay. Predatory tactics, pocketing premiums while abandoning customers. Completely unaccountable, forcing endless re-evaluations. AIG = UNTRUSTWORTHY INSURANCE AT ITS WORST. Steer clear entirely!

Very poor if any relationship with customers. You can’t contact them when trying to complete a claim. Feels intentional from them. Once they turned the cancer portion over to Corebridge. It’s been a disaster. We have sent in every piece of information that the doctor and labs have and still not good enough. Even the clinic created a package of 12 pages of everything. We get the same response. No returned calls. Yes we’re agitated.

Her name is MARG. Very bad attitude over the phone with customer service. Keep raising her voice. Keep cutting it short. It on the 03/04/2026. The worst I ever seen. Such a bad person. Her name is MARG.

Review: Repeated requests for resubmission, months to years delays, professionalism is lacking, and thinking about dropping AMEX Platinum because of their association with them. Why would you ever partner with a terrible company like this?

Terrible company, corrupt and does not honor terms of service with legitimate claims. Avoid at all costs! Claim adjusters give the run-around, asking for the same documentation multiple times after receiving the requested documents. They just take money from customers and provide no service. Evil.

The guy Thomas at phone number ** called me a Karen who wasted 15 min of my life because I said it was illegal to text me in California without an opt out option. He needs to be fired for talking to people like that.

AIG is a joke!!! Take your money and always find an excuse!!! Will never, ever purchase this again, I am now out $980.00 because of this company!!! Deceitful as you can get. I purchased AIG for coverage and then, our destination got changed due to my husband's father's health, and to no avail, nothing back, nada!!!

I have been a customer of AIG for several years, but my recent experience has been beyond disappointing. I currently have claims dating back to August 2024 that have yet to be paid. Despite repeated follow-ups, I have received no updates, no explanations, and no resolution. However, this morning, as expected, AIG had no issue withdrawing my quarterly payment.

This company accepts life insurance from your bank account monthly expeditiously BUT when a family member expire it’s like a camel through a needle to pay out the benefits. My sister passed in August 2024. After gathering my emotional state of mind, I submitted Death Certificate, etc upon request. Then they need to investigate her illness from Doctors of the date she was diagnosed with cancer.