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About AIG Life Insurance Reviews
AIG offers high-end home insurance policies to cover luxury homes. The company specializes in serving those with a high net worth, including several individuals on the Fortune 400 list. It’s a large company with various assets and resources, but its policies are fairly expensive for the average homeowner.
ConsumerAffairs has collected 257 reviews and 449 ratings.
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Reviewed July 10, 2023
Asked that the life insurance policy be surrendered on June 7, 2023. 33 Days later I still don't have my check. So I have decided to share the CEO's home phone number online. If you are having a problem with your policy maybe this guy will get tired of the phone calls. 203-662-1188 and the CEO's name is Peter Zaffino. I have sent messages and get no response. I have called customer service which is yet another joke since all they say is they are sending a message to distribution. Their website says 7-10 days for payment but apparently that is a joke. The CEO makes over 6 million a year.
Reviewed April 20, 2023
I purchased travel insurance from this company months before my flight to Hawaii in December of 2023 was canceled by Southwest Airlines the night before my scheduled flight. I submitted all of the requested documents and letter from both Southwest Airlines and my travel agent stating as to why my flight was canceled due to inclement weather conditions. I have had two claims adjusters since I submitted my claim back in January. My claim was denied by the second adjuster saying that AIG would not honor my policy because of the airlines cancelling flights because of the weather and welfare of their employees.
Now mind you I don't have control over the airlines and I missed out on a holiday vacation package that cost me $3,599! I have submitted a rebuttal against this adjuster's decision on March 29, 2023. I have called several times asking to speak to the supervisor or manager of the claims adjuster and I have been told that there is no supervisor or manager for the claims adjuster. I called again today and spoke with a employee and asked for the manager and again I was told that there isn't a supervisor or manager for claims adjusters. What kind of company is this that has no upper-management in place??!! Is this a company that doesn't honor their policies to their insured?! I have all of my documentation and emails to back up my claim.
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Reviewed March 26, 2023
Looking for life insurance for myself and am a pretty healthy fellow. I contacted a woman named Beth ** who seemed very nice at the time, answered a few questions and she gave a rate that sounded pretty good. I had their physical, labs, vitals, and questionnaire went well but then my rates were raised almost one hundred dollars a month or 30 thousand dollars over the life of the premium for gaining a little holiday weight! I am 225 lbs. 6'1. Not the best but not the worst either! Completely horrible business practices and she told me I would have to lose ten pounds which is doable but keep it off for several years before the original rate could go into effect!
This company has very shady business practices. Overall can't trust these guys at all! I would rate them negative stars if I could. They are not honest at all and you can't keep your business going if you can't keep your customer's trust! I suggest you do yourself a favor. Choose MetLife or Liberty for your life insurance needs. Much more transparent and honest! Hands down one of the worst customer service experiences I've ever had!
Reviewed March 15, 2023
They tell us we must submit to to the US only medicare for Thailand injury, we don't know how to do that and medicare told us it's not covered. Should I send them the medicare rules to AIG?. Medicare takes months to reply. This is a scam now. They paid on another claim 2 years ago without the run-a-round. Don't buy it.
Reviewed Feb. 21, 2023
For 11+ yrs I've had an ADD insurance policy with this company. Never missed my payments as I had auto drafts. In Oct '22 I had to update my card info for the drafts. They took the payment and then sent it back as a refund. This where insanity took over. since Nov '22 I've had almost a dozen calls to figure this issue out. Should be cut and dry to update card information, it has in the past. But not now. NO ONE here seems to know what they are doing, let alone have the correct info to correct this issue.
After 4 months of **, I finally got someone who could take a payment over the phone and have it applied to my account. After a week it still wasn't showing up in my bank account. When I called, the day after president's day holiday, I was told their system was down for updates and to call back. Again with the run around excuses! You'd think that they'd update their system on a holiday. I'm an OTR trucker and don't have lots of time to sit on the phone with this **. Don't know what the heck happened in Oct '22, but this company's CS dept went right into the toilet!!!
Reviewed Jan. 20, 2023
I have been providing my claim information multiple times and then I received a huge form and I bought an Cancellation trip insurance where now it is a horrible process where I had to provide the information multiple times and it seems I will lose my $735 and I feel it is a scam to pay to this kind of company. My mother had a surgery and I had to cancel my flight and now they are asking for doctor's certificates and a lot of documents and I was not the person who had the surgery.
Reviewed Jan. 17, 2023
My grandma just past away in December with only a $4000 life ins policy no thanks to AIG. Check this ** out.... My whole life growing up I remember Rich P. coming to my grandma's and her paying on her life ins. Well I never knew she had one for me till a month before she passed. Since 1998 or 99 she paid on these. Mr Rich the ins guy ran off with my grandma's money in around the early 2000's. 2008 or so she paid for 10 to 15 years on these and he ran off with her money. So it was paid not on time but she never missed a month. Before she passed I found out she repaid mine in full for $25000 now in full. Paid it up in 2012. No more payments. Well I call in on mine and they tell me it collapsed due to someone got a loan out in 2015 for $300 and didn't pay it back. And couldn't tell me an address they sent the check to, but someone signed my name to it.
So now I'm trying to figure out what they are going to do about this person who ran off with my grandma's life ins money and why they can't reinstate it do to it being the company's fault and no fault of her own. And I'm now fighting on getting mine reinstated due to I'm not the one who got the loan. I think they are thieves, and they rob people for their hard earned money and steal for elderly people. My grandma had a $30,000 life ins policy for it just to be dismissed because one of their employees decide to run with her money so now I had to cremate my grandma with no service nothing because She only had a $4000 life ins policy though some other thieves that made her pay extremely too much and she overpaid them almost $3500 for only $4000. I think life ins companies are scams and thieves. But I am fighting till my last breathe on both of our policies. She had paid way too much for years for them to do this to her. I'm getting a lawyer and going to fight AIG for her money back or her Life ins and mine.
Reviewed Oct. 2, 2022
I have my life insurance with AIG since the nineties. This year they changed their on-line site and, since then, I have not been able to make an on-line payment at all. Have to call them to make a payment. Complained about it and was told they couldn’t do anything about it. Only thing that could do was raking the payment over the phone. I have sent several secure messages but they have NOT even responded to any of my messages. I am VERY upset and Extremely disappointed with AIG.
Reviewed July 11, 2022
For 1 week now I have heard my grandfather who is 93 on the phone with you guys for days trying to fix a basic address change. He has sent mail, spoken to representatives for hours and been on hold for hours. He has had a policy for decades, because of his age to us it seems like they want to avoid any potential payout, they want him to die before taking care of his request. He has been waiting days for a promised response/call - nothing. Time is something he doesn't have and they are taking him in circles. Poor guy is losing his life on the phone with them. There are more helpful insurance companies out there. This company has no respect. Avoid like the plague.
Reviewed June 10, 2022
I have had nothing but trouble with this company since my original broker retired. I cannot get the company to assign me to a broker. I had to change my life insurance benefit because the company began renewing a rider I had for years every month. The premium was more and more each month, which ate up all my accumulated value. I ended up dropping the rider, thus losing 2/3 of my benefit in order to keep the base policy. I am a cancer patient, and as such I cannot get any other insurance. When trying to communicate with the company, I have been run around for the last 2 days just trying to access the web portal to make my premium payment. This company does not value customer service, and it seems we (customers) are more of a burden to them than an asset.
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