AIG Life Insurance

They tell us we must submit to to the US only medicare for Thailand injury, we don't know how to do that and medicare told us it's not covered. Should I send them the medicare rules to AIG?. Medicare takes months to reply. This is a scam now. They paid on another claim 2 years ago without the run-a-round. Don't buy it.

For 11+ yrs I've had an ADD insurance policy with this company. Never missed my payments as I had auto drafts. In Oct '22 I had to update my card info for the drafts. They took the payment and then sent it back as a refund. This where insanity took over. since Nov '22 I've had almost a dozen calls to figure this issue out. Should be cut and dry to update card information, it has in the past. But not now. NO ONE here seems to know what they are doing, let alone have the correct info to correct this issue.

I have been providing my claim information multiple times and then I received a huge form and I bought an Cancellation trip insurance where now it is a horrible process where I had to provide the information multiple times and it seems I will lose my $735 and I feel it is a scam to pay to this kind of company. My mother had a surgery and I had to cancel my flight and now they are asking for doctor's certificates and a lot of documents and I was not the person who had the surgery.

My grandma just past away in December with only a $4000 life ins policy no thanks to AIG. Check this ** out.... My whole life growing up I remember Rich P. coming to my grandma's and her paying on her life ins. Well I never knew she had one for me till a month before she passed. Since 1998 or 99 she paid on these. Mr Rich the ins guy ran off with my grandma's money in around the early 2000's. 2008 or so she paid for 10 to 15 years on these and he ran off with her money. So it was paid not on time but she never missed a month. Before she passed I found out she repaid mine in full for $25000 now in full. Paid it up in 2012. No more payments. Well I call in on mine and they tell me it collapsed due to someone got a loan out in 2015 for $300 and didn't pay it back. And couldn't tell me an address they sent the check to, but someone signed my name to it.

I have my life insurance with AIG since the nineties. This year they changed their on-line site and, since then, I have not been able to make an on-line payment at all. Have to call them to make a payment. Complained about it and was told they couldn’t do anything about it. Only thing that could do was raking the payment over the phone. I have sent several secure messages but they have NOT even responded to any of my messages. I am VERY upset and Extremely disappointed with AIG.

For 1 week now I have heard my grandfather who is 93 on the phone with you guys for days trying to fix a basic address change. He has sent mail, spoken to representatives for hours and been on hold for hours. He has had a policy for decades, because of his age to us it seems like they want to avoid any potential payout, they want him to die before taking care of his request. He has been waiting days for a promised response/call - nothing. Time is something he doesn't have and they are taking him in circles. Poor guy is losing his life on the phone with them. There are more helpful insurance companies out there. This company has no respect. Avoid like the plague.

I have had nothing but trouble with this company since my original broker retired. I cannot get the company to assign me to a broker. I had to change my life insurance benefit because the company began renewing a rider I had for years every month. The premium was more and more each month, which ate up all my accumulated value. I ended up dropping the rider, thus losing 2/3 of my benefit in order to keep the base policy. I am a cancer patient, and as such I cannot get any other insurance. When trying to communicate with the company, I have been run around for the last 2 days just trying to access the web portal to make my premium payment. This company does not value customer service, and it seems we (customers) are more of a burden to them than an asset.

AIG is handling my late husband's retirement account. I have had three (3) extremely unprofessional customer service representatives over the past 4 weeks as I try to deal with closing out his accounts. They start with 'So sorry for your loss' then proceed to talk over me and can never transfer me to anyone helpful (sorry that department doesn't have a number they can be reached on?!?). I quite literally had Sharon (actual name) raise her voice when I asked to speak directly with the legal and then the claims department.

They would not allow me to get a life insurance policy on my 19 year old. They said only his wife would be able to get a policy since he did not have a job but he’s 19 in college and not married. Meanwhile my friend who referred me to them has a policy on her unemployed 22 year old unmarried son. I guess they pick and choose who they let get a policy. Not even worth the hassle.

We’ve been waiting two + months to have a policy issued from AIG. I was told that during the medical underwriting phase they cover you with temporary life insurance. Well now they’ve finished the underwriting and have approved the policy. And they’re dragging their feet for weeks prior to issuing it, probably intentionally since my due date is coming up. And they have conveniently removed the temporary insurance they give all clients so I now have zero life insurance going into the birth. But here’s what ticks me off most: though they claim to be finished with underwriting they are STILL pulling my medical records as the pregnancy continues and it looks like we won’t actually have a policy until weeks or months after the delivery. It’s a low risk pregnancy but you never know.