AIG Life Insurance Reviews

I had been meaning to obtain life insurance for my wife and I for quite some time. Did some research and for our particular needs/situation AIG was suitable. They even sent someone to our home to conduct the medical portion; which was a few questions and a blood draw. See no real reason to change.

They are very helpful and do most of the hard work. They are a good hardworking company and listen to what you want and need. They don't try to talk you into stuff you don't want or need.

I had the life insurance after my late husband passed away. The cost was very little but about a year ago, I found out the amount had decreased to $500.00. I wasn't aware that the amount would be decreasing as I aged.

Thank God I haven't had to file a claim! Compares to New York Life and Mutual of Omaha for companies that offer no physical policies. Got it for buried insurance. There is a two year waiting period to fully cash in.

I purchase 2 policies in 1987. They keep getting the payment amounts wrong and the due dates. They cancelled one of my policies returning no money. They are still getting the payment amounts wrong and due dates. What a scam!

I have been with this company since 2003. I have a policy and my kids are my riders. So far so good. Sorry to hear about all the bad experience a lot of you have had. Best believe if I go through the same thing, I will be writing a review too. But I pray AIG is not as bad as what I'm reading.

I filed a claim on April 10th and have waited nearly three months for a response. While I realize that a global pandemic slows business I feel this timeframe is completely unacceptable and purposely delayed. Today I finally received an email back explaining that my claim was denied as it did not fall under their listed reasons. I was directed to view an attachment that was not there and when I emailed the adjuster back I received an outdated out of office reply stating the adjuster wouldn't be back in the office until July 6th (yesterday). I would like to see an explanation on how a global pandemic is not one of the listed reasons for filing a claim. It seems like AIG is just like any other insurance company and not interested in paying out when it's time for them to. I will be posting this message on numerous social media sites and filing a claim with the BBB and Consumer Affairs.

Stay far away. Over the years that I've had these policies (one for me, one for my husband), I have an extraordinary amount of trouble with them. They lose payments, misfile payments, and make it extremely hard to pay or access information online. They're constantly cancelling policies due to their mistakes, and it can take months of pointless phone calls to straighten out (when they make a mistake, the burden of proof is on the consumer).

My father recently passed away at 101 years old and to the last hour of his life his mind was sharp. A few weeks before his death he asked the family to change a small life insurance policy from my sister’s name and use it for my mother’s care, who is on home hospice, so we hired a Notary Public to come to the house to witness Dad signing the changes. We called today and they said, essentially, too bad his signature doesn’t match the one from 30 years ago.

AIG in Dubai cheating with people. Earlier I had a policy name family safeguard but suddenly after 2 year later I receive a message they will not renew my policy. I'm working with salary of 2500 from there every month. I use to 22 dhs for my future in case I will face any accident in my life. But they cancel my policy without returning my money. It's really bad.

I got injured on the job at the end of September. I submitted a claim through my accident policy of which I’m still trying to get processed. Customer Service is RUDE & speak to you in a VERY unprofessional condescending tone. They give out ** information & speak to you as though you’re nothing. The insurance adjusters DO NOT return phone calls as their voicemail says they will. I injured my wrist & had to have surgery due to an accident. I was sent a letter a few weeks ago saying my claim will not be processed because my paperwork doesn’t indicate my injury was a fracture. The policy is misleading & I keep getting the run around. Clearly there was an accident related injury because I’ve been off for over 3 months. I wouldn’t recommend anyone purchasing a policy from AIG because they don’t care about the consumer. All they want is your money. If I could give a -10 star I would.

RECEIVED A LETTER IN THE MAIL (Dec 13th 2019) asking for a copy of my sister-in-law death certificate. They found me and I had no idea about this policy. I called on the dec 14th and was told they couldn't give me any information on the policy until I sent the death certificate. I finally sent the death certificate and called again on Jan 3rd only to be told they still couldn't give me any information and that they would send out a death claim form. Today I called and was told they still couldn't tell me if I'm the beneficiary or not and if I didn't get the claim form then that means I'm not the beneficiary.

My husband and I had purchased an Old Line Life Term Insurance Policy 20 years ago. Unfortunately, AIG bought them out. The policy was ending in December of 2019, so we called on November 12 of 2019 to let them know we did not want to renew the insurance policy. The person we spoke with stated he terminated the policy and stopped the automatic monthly payment. He also told us to ignore any correspondence from AIG.

I give ANY insurance company a one star is because they asked people out there insurance money. They do not have any regards about people feeling when they have lost a loved one. On March 6, 2019 I lost my brother who my mother purchased the insurance policy for him and named herself as the beneficiaries. My mother passed on 8/26/2014. I am the only survivor of my family which that fall under my mother estates. Been fighting with AIG since July 2019 when my father passed 7/01/2019 after finding all the insurance my mother had purchased. They are very irresponsible, nasty, unfriendly had attitude people I have ever deal with so if anybody have policies with AIG think twice about cancel your policies with them plus they are not under BBB. That should tell you something about the company.

I have been paying on a life policy for my husband since January, 1989 and now get a letter telling me I haven't been paying the right amount of premium. I pay this quarterly and the billing shows a certain amount which is exactly what I pay. When I called them they told me it was "up to me" to send the correct amount -- what -- I pay the amount on the billing. Too bad they say his policy will lapse so too bad unless I send them $1600. My husband will be 80 and we are on fixed income so where will I get this kind of money. Supervisors are as stupid as their customer service team. Have been taught to rely on life companies to be there when you need them but this one is truly simply pitiful and crooked. Guess I can just kiss my $30,000 plus away because they have made all the money off me that I'm willing to give. Someone needs to put a stop to this kind of business practice.

On Oct 7 2019 we got a letter from AIG with the 2 refund checks stated our life insurance has been cancelled because we did not pay since May 2019, I call the customer services with the very bad experience, all they said, "Your policy cancelled and we can not give you the same prices" if we want to buy it again, I call my bank and they don't know why these checks were returned and we had them auto payment for years from my checking account, now they send send forms to reinstate, I ask for my agent so they can help me out but the customer service said no, there are many things I don't understand.

AIG is stonewalling claims and holding onto "your money" as long as they can. It's bad enough to have to deal with the DEATH OF A FAMILY member, then have AIG stonewall my POD (Pay on Death) claim by telling me they received it but lost it, or never received it, need another document that they never said anything about until later. The latest stonewall tactic was AIG telling me the documents I sent are not visible on their system. - I sent hard copy notarized originals! What are they talking about!! I'm sure they wouldn't want to be treated like this if one of their family members died. This is unethical and illegal ACTIVITY.

I went through an insurance agent who connected me to AIG for life insurance on the house. When I realized we couldn't meet the monthly payment anymore, they told me my agent had to cancel it and that I, the policy holder, could do nothing. I originally wanted to switch it to a cheaper monthly plan but they said I would have to wait a whole year before doing that. What kind of business goes by rules like these?? Since they didn't want to take my money at all, I decided to cancel permanently and go elsewhere. I thought they would at least refund me the first monthly payment since I was only with them for one month, but they wouldn't even do that. I'm VERY disappointed in AIG and the fact they basically stole my money. I will not be recommending their services to anyone.

I had taken travel medical insurance and gone thru emergency medical during trip. These guys cheated me after providing all medical reports with no pre-existing conditions. After flight cancellation (non refundable), this fraud insurance team said, they do not help. I'm looking for lawyers to file a lawsuit.

I've been on the phone with AIG multiple times a week over the last three months trying to resolve a very simple issue. It takes 10 minutes or more to get a customer service representative on the line. That representative spends most of their time telling you how their computer takes 24-48 hours to update, how they can't talk to other departments that make decisions or have needed information, etc. It takes an act of congress to find your way to a supervisor. The supervisors, if you can reach them, give you the same sad story of how they can't do anything and have to rely on computers.

I had the EXACT same experience as Tish of Whitney, TX. This company is scammy beyond belief. I will never work with them again. Notices of termination despite sending them checks. No way to get customer service. They claimed we were sending our checks to the wrong address despite them cashing the checks. Con artists.

I bought travel insurance for my air travel. I has my work schedule change, I contacted AIG for a claim. They denied the claim saying it would not cover until someone is involved in accident, death or some other stupid reasons. The purpose of travel insurance should cover unexpected travel situations. Bottom line is the whole AIG is a fake and trash cheating company who deceives with their policies by not clearly mentioning what is covered and what is not at the time of purchase.

I purchased travel insurances for my trip to Mexico. When my travel plans changed I filed a claim which they denied stating my reason was not covered. What's the point of buying insurance if you're gonna lose the money regardless? Filed complaints with the BBB AND CALIFORNIA DEPARTMENT OF INSURANCE.

I bought travel insurance for my hotel stay for work. When my work schedule change, I contacted AIG for a claim. They deny the claim!! Bottom line is, what is the purpose of buying travel insurance when it’s time to use it, the company don’t pay!! Worthless!!!!

Started a new $250K life insurance policy with AIG, application, medical review and implementing banking info for auto-pay was all easy. It went downhill from there. I never received an email advising the start dates for auto-pay or a link to access the site for eService. A month had gone by before I realized I hadn't heard from them. I started searching their site, stumbled upon the eservice and began making payments myself. Several months later I received an email stating my policy was about to lapse. WHAT?! Yep, the payments somehow hadn't been applied. I checked my bank statement, they'd all cleared my checking. So I called and yes the customer service sounds as it's been outsourced from US - after getting nowhere with the initial rep, I asked for a supervisor who sounds like she's locally based in TN where cust service calls are routed to.

I have been waiting on my payout from them for almost 2 years. I lost my fiancee and daughter in Dec 23, 2017. He had life insurance on himself and my daughter down as a child rider. I've been going back and forth through emails and calls. The last person I talk to is on vacation. That must be really nice. I have no idea what that is like (I'm too much in debt) (1 funeral is not cheap, much less 2). I understand it's in contestable period okay. You need his medical forms. Okay. His sister, his daughter and myself have filled out at least 2 release forms each to get this done. Finally I was told, "this is great."

My husband has AIG. They have the worst customer service I believe we have ever encountered. They never send a bill -- they only send a NOTICE of PENDING TERMINATION -- every single time. I talked to them about this some months ago, but it is still the same. They use that as their bill. This document always says "the policy will terminate unless payment is recovered by.....(date)." RECOVERED? This is their first billing on this premium!! I can never pay through the website. It keeps rejecting my log ins and also my passwords, but it won't let me reset the password either. It is a "catch 22". Today I cannot pay by phone either as the systems kicks out the information I enter. There is no "dial 0" for operator option. Nowhere to get help. AIG really stinks.

I get billed quarterly for my life insurance premium. I always pay it online the same day I get it and every time I get a letter about a month later saying my policy has lapsed due to payment not being received. Seems like what they're doing is trying to set up a fake paper trail so they have a reason not to pay out when the day comes.

I have been lied to on two separate occasions by customer service which resulted in a financial loss to me. I am questioning whether this company will actually pay Seth benefits to my beneficiary upon my death. I do not recommend this company. I would cancel my policy but I would lose the money I've already paid in. Someone in upper management needs to correct the problems with customer service, however I am highly doubtful this will happen. They continually say they are a reputable company having been in business for over 100 years. That only means 100 years of deceiving and preying upon consumers. Please, please take my advice and do not do business with this company.

I completed the required paperwork to file a claim for a special needs cousin who passed away suddenly. She had no parents or siblings still living, so all of the funeral expenses fell upon me and my mother, which required a second mortgage on our home. After a month of NO RESPONSES, I called every day to find out the status of the claim only to be told, it will take another 48-72 hrs. As I started to read the other reviews posted on this site, I started to notice a pattern. This must be the mode of operation for AIG, to delay or avoid paying claims. They seem to cash the premium checks very quickly, however, distribution is quite another situation altogether!

Absolutely terrible company, do not use them for anything. I filed a claim and they didn’t even consider it. Customer service is like talking to robot. Do not use them. SCAM. DO NOT USE THIS COMPANY. SCAM SCAM SCAM. ** THIS **.

At 69 yes my life policy would expire at 74 but at 74 Insurance could is unaffordable, AIG came to my home with my financial guy to present an annuity/life policy. The AIG agent misrepresented the program where if I used the money as an annuity I would still provide the full investment as a life policy to my wife. And my annuity would be life long (both very important as my wife was younger). My agent filled out my application incorrectly to submit to AIG. AIG would not allow my wife on the annuity so when I pass she has no Inuits income.

If AIG is considered one of the better insurance companies, we are in serious trouble. Customer service is a complete nightmare. The company does very well for taking your money but struggles to resolve problems/issues. If you have to call customer service for any reason, God help you! The incompetence is very obvious from the minute they answer the phone. I would rather speak to a robot than to listen to the representative stammer and stutter to resolve my issue - which is still not resolved by the way. If I didn't have enough reasons to live, I need to live so that my family doesn't have to deal with this incompetent company. If you searching for life insurance, I truly encourage you to look elsewhere. You do not need the headache that will come with these idiots.

I have been trying for 6-months to settle a death claim on my late mother's accounts (2)! These small settlements are the only thing holding up the final settlement of my late mother's estate. We get no explanation of what the problem might be, just "stonewalled": with the phrase "your death claim is still under review in the legal department"! Is AIG stalling on all claims so that they can show a profit for the quarter? Based on my family's experience with this claim, one of my sisters is considering moving her account to another investment firm, and for sure, I would not invest with AIG, in any form!

Formally, my retirement account was with Valic. AIG assumed Valic and this is where the problems began. The once kind representative became nasty and began forgetting scheduled appointments. I put in paperwork with the Plan With Ease Part that is a part of CPS. The next thing I knew varied information was required that was not written before. I have completed the paperwork, emailed and faxed other work. I have received three word emailed replies to my questions. I have been ignored when emailing for clarity. At this point being almost a month since my request, I am seeking out my attorney as to why the money I saved for retirement is being stalled and no information provided. I am also going to contact the BBB. I am finally going to contact the teacher’s union to advise teachers not to use them as a retirement prospective.

I was trying to cash in an insurance policy that had matured after 62 long years. So I did all the necessary paperwork expecting a check to arrive in 14 to 21 days. After 27 days had passed I contacted the company and they said they never received all of the paperwork. So I overnighted (25.50) the paperwork in question. Called AIG the next day and was told they had received it and that I would receive my check in 10 to 14 days. Gave them the allotted time still no check.

My mother was harassed by this company's cold calling, financial advisor over three or four days to take out one of their policies which costs more than the other company she has been with for years. I have lodged a formal complaint with them, and will also be doing so via FSA. Their financial advisor became quite aggressive in tone, and did not like the fact that I would be as mums appointee be cancelling this cold called pressure sold product.

I needed to pull out my policy. They told me it would take two months. 2 1/2 months they told me it was sitting on a desk and they forgot about it. I called and called and called trying to push this through going on six months and still have not received my money that was just going to my account. I keep calling but the only answer they will give me is, "We are working on it!!!" I asked to talk to a manager or someone in charge but was told no.

Updated on 03/04/2019: After writing my initial review here I decided to file a complaint with the BBB. Within five days of the BBB notifying me that they had contacted AIG, I received notice from AIG that a refund had been made to my credit card. Then today I actually received an apology letter for their "inadvertent" (yeah right) delay in processing my refund and being sorry that I had to contact the BBB. Maybe a complaint to the BBB might help others here.

AIG is an insurance scam. While traveling from Italy to Germany my 1 year old fell sick for a day, no alarming reason to go to a hospital or any kind of physician. So we missed our 0900 flight to Sweden, the airline proceeded to cancel all our tickets because of this, including our return flights. I had to (on my birthday) fork up most of the money my family and I saved for this specific trip and buy all new tickets so we could continue our trip and be able to make it home. AIG Insurance sold me FULL coverage flight insurance and has refused to pay. I did everything I was supposed to, I called before the missed flight, I called after, I submitted my claim, I asked for guidance and just always got the same answer, “I’ll annotate there was no physician's note.” Wow. Thanks for your help. AIG is an insurance scam.

I called them in November 2017, Have them start a policy. They dropped the ball. Emailing back and forth by signed the papers, scanned it and they never received it. Scanned it twice and then a third time. Christmas came. Nothing. No policy. Emailing back and forth, calling occasionally. Meanwhile my policy with another company cancelled at age 57. Now I have no insurance. Contact them again and here we are another three and a half weeks later and they still have not activated a policy. Always emailing back and forth. Phone assistance never available. Agent never available. Speaking with customer service is helpful. However, they can't even see the policy once the other agent has locked it in. They are the absolute worst!

I had a heart attack Feb 2018? I told AIG about it, went through all the paperwork, healthcare professionals statement etc. AIG said my heart attack was not big enough! I have canceled my policy and good riddance, to the con artists. People start saving your pennies the old fashion way. You won’t need anyone’s permission for payout, should anything happen to you. Leave it with your family and tell them where to find it. If you save your money yourselves, it still will be better than paying into a black hole, where the insurers profit and leave you and your family, out of pocket. Come on let’s take back control. There will not be a need for solicitors or ombudsmen.

Read the fine print. I purchased my air travel through Expedia and they offered travel insurance which I always purchase separately, but this time, I purchased it through Expedia for almost $300 - it was through AIG. Our baggage never made it to Europe and we didn't have baggage for four days. We had to purchase clothes and toiletries amounting for about $139. I filed a claim under baggage delay and they denied it. They said since our bags weren't lost or stolen they denied the claim. I've never heard such crap from any other insurance that I purchased. Horrible company.

I am a 27 year old, hard working person with a full time government job and two parents that tragically passed due to 8- and 13- year battles with cancer. My firefighter husband has worked hard at the CA wildfires which has supplemented our income so that we could afford my parents' residual bills, but his extra income can only go so far. The frustration and mistreatment that we have experienced from AIG is so very sad, and I would never in my life recommend using them for life insurance if you, like my parents, have the intention of financially taking care of your kids upon your passing.

AIG would not honor my claim. I was traveling to Wilmington NC and Wrightsville Beach. Hurricane Florence hit the week before my travel. Of course the whole area was essentially shut down. Therefore we had no reason to travel there - nowhere to stay, nothing to do, etc. Because flights were still traveling into and out the airport AIG denied our claim.

I am a father-in-law of a service member who has just been deployed. I had the task of flying to New York to drive home with my daughter so she would not be alone during her husband's deployment. As you can guess with the Army things change so plans have to change. I had the unfortunate task of having to change my flight plans several times to accommodate the Army timetable. I purchased the AIG flight insurance expecting the insurance to protect my investment in the plane ticket. I was very disappointed to be told that my claim was denied. The flight insurance was useless. This is most disturbing news that the company will not support the extend family of our service members.

After using AIG to insure a short trip to visit an active duty military family member stationed here in the US, I am completely and utterly disappointed in the handling of my claim. Me and my girlfriend went to visit my brother, who is active military, stationed in VA. We were going to fly there, get picked up by my brother and stay at his home there. We also planned on traveling with him and exploring the area with him. A few weeks before our departure date, my brother got called on deployment. After seeing the policy says it covers “traveling companions” who are called to military service I tried to file a claim. After filing the claim and patiently waiting a week to hear back from somebody, nobody called or emailed me. So I call to check on my claim. They said they never got the documents.

Had to cancel my flights due to work related issues, and didn't go through the policy carefully before purchasing the plan. The CANCELLATION PLAN was recommended on Expedia, so I purchased this in case I need to make changes to my original plan. But then I was denied coverage because you have to be LAID OFF from your work to be able constitute a "work-related" reason. EXTREMELY DISAPPOINTED, DO NOT RECOMMEND.

I do not have any experience with AIG other than a recent medical screening at home this past weekend but after reading all of these horrible, horrible reviews I think I have to pass. My heart is breaking for all of those that have been getting such a run-a-round for months and months. Reading all of these make me feel really sick to my stomach. Sounds like this company needs to be to looked at very carefully.

AIG consistently asked for medical information that I had given half a dozen times. Full medical access was granted yet AIG could never get the information needed. Asked me the consumer to get several times and three months into process they were asking more questions than at the beginning concerning my relatively healthy 47 year old wife. They seem to want customers that have never been to see a doctor or have no plans to see one.

AIG Life Insurance, through its technology, made it very easy and convenient for me to acquire the life insurance that I think I want and always needed. It is a great company, able to dispense quick and instructive responses in the application process for new clients like me.

I paid a little over $100 to insure a short trip to Mexico to attend a friend’s engagement party. I got severe poisoning on a Friday night and was supposed to fly out on Sunday, but still felt far too sick to go on the trip. My claim was completely denied because I didn’t go - on a weekend - to a doctor for food poisoning, which I’ve had more than a few times in my life. This insurance is a complete and total waste of money. The level of documentation and other things that are needed in order to have a claim fulfilled are ridiculous and the insurance DOES NOT pay if something happens to you. Buyer beware.

I purchased a AIG policy for 300,000. My premium payment has been deducted from my bank every month since 10/2012. The policy included a cancer policy rider. I called the company to get some information on the policy. I was told the policy was cancelled Oct 2013. I was never notified and AIG continued to take the payment from my bank account up to this 8/25/2018. AIG customer service rep told me they would call me back they never did. I received a form letter today that clearly is a indication of deception. The letter states the policy was 100,000. It is in fact 300,000 and that the policy had increased payments that were not met. I was never notified of any increased payments. The letter also indicates the policy was cancelled 2013. I was never notified. I am 55 now and out thousands dollars/. I will contact Dept Insurance and my lawyer.

Every month, and I do mean every month, we pay our insurance premium on time and every single month we get a lapse notice from them threatening to terminate our insurance if they do not receive payment by a certain date. Mind you, their notice is received 4 days after payment is due and 2 after their check has ALREADY cleared our bank. Another time, they did terminate our insurance, yet we had paid the bill. As it turns out, they formerly had 4 billing centers and consolidated them into one and failed to tell people who pay their bills online of the new mailing address. It took a lot of screaming and talking to their 4 supervisors to get it straightened out. What a mess.

I will be looking For a lawyer. They cancelled my 30 yr. policy that I was told by my agent whom was retiring at the time due AIG did not to use agents anymore. So I stop making premiums however I applied for reinstatement which was DENIED after catching up $675.00 premium. Denied due to health issues that I have NOW. Policy is 30+ yrs old!! And there were no medical questions asked at that time and they also advertise right now that you can obtain a policy with no medical questions asked. This is BS!!! I NEED A LAWYER!!!

My experience with AIG isn’t a good one. I have been with AIG for many years, but since the closure of offices in Atlanta, I have had the worse experience ever. Customer service rep are rude and very disrespectful. Not to mention that they have no knowledge of what you are explaining to them. Furthermore, myself and my mother have both been paying on a loan for the longest, but the balance hasn’t decreased at all. When we ask AIG where the payments are going, they say they are being applied, but I’m sure my balance should go down, not remain the same. I don’t recommend them to anyone at all.

My husband and I have canceled everything with AIG due to the headache it has caused us just to get signed up for life insurance. My husband and I were wanting a life insurance plan of $500,000 for both of us. From the beginning we completed everything immediately. I even completed the medical exam part the exact same week upon request and my husband the week after I believe. After that he sent 3 emails to our agent Ryan **, in which we never heard back from nor ever received anything from the company. After a few weeks we got letters in the mail stating that because we have not completed our forms, our insurance request has been cancelled. I was in shock! We never received a thing in the mail, email, or via our agent.

Ok so I have been looking to get life insurance and this comes to my email...Thru the VFW great term life prices. I fill out the application and they call, the guy asks me I have a few questions... Ok shoot. "Do you smoke?" No, ok. "Do you drink?" No. Even better... "Ok are you a disabled vet", Yes...ok. What for I explain and gets down to anxiety and depression and PTSD, he says, "Oh so sorry you are not eligible... any veteran with PTSD, Depression, it unable to be accepted for our insurance." WTF.

We handled a service for a family on May 16, 2018 and had them sign an insurance assignment form as well as all claim forms required that we received from AIG. We faxed back all of the paperwork that was received back to AIG with proper signatures shortly thereafter. Having not heard or received anything from AIG, we followed up with a call the week of July 2 asking why the claim had not been processed and payment had not been sent out. We were informed that we needed to have a HIPAA form to be signed, which was never requested by the agent during our initial contact. After the HIPAA paper was signed by the wife and faxed back to the claims division, we waited again. Then we received a letter on July 20 requesting we send a copy of the insurance policy.

I had an insurance for a flight and I needed to cancel it. I booked it through Expedia with AIG insurance. When I called Expedia, they said they can't cancel it and they suggested I call AIG and see if they can offer something. Mid-July, 2018 I called AIG customer service and a representative answered (I don't remember his name). The representative explained that the cancellation is not covered for the reasons I gave and when I said that, "This insurance policy is useless and I'm never gonna buy another insurance from AIG," he told me (with a sneer) next time I should read the conditions of the insurance, he LAUGHED OUT LOUD at me and he hung up.

This company is beyond a joke. I'm sure my agent recommended it on for his commission in hindsight. I needed to close out a policy for the money to pay for college. I put the request in May of this year. Was sent a letter the check would be following shortly in a different envelope. Never received it, called them. They nicely said no problem we will stop payment on it and reissue with urgency. Still nothing, now dealing with supervisor Lorraine **. She finds out they never issued a check at all, lied about stopping payment on a non-existent check but promised to help me. Then calls back and tells me I need to fill out papers for her, email them right back and she will take care of it.

What a joke of a company! I travel every year to Europe with my family and always get travel insurance, because I have a Pacemaker and a Defibrillator. This year I got 2 tickets to Europe for $2300.00 for June 2 2018. I got these tickets earlier this year. In May I had heart problems and had to have surgery and could not go. On submitting my claim A.I.G wanted proof so I sent in my complete report (typed) with a CD. I was then informed they needed it in long hand. On going back to my Cardiologist and asking for this I was embarrassed, but he did it. After sending in this form I was informed they don't cover pre-existing conditions and would not pay anything. I'm beyond upset.

Use this company at your own risk! I'm a beneficiary for a life insurance, unable to get payment on a loss check. I have called their support team this year on 5/18, 6/4, 6/15, 6/21, and 6/28 so far. I have been told the money was deposited into my bank, my bank has no knowledge of this deposit. This company just wants me to call back every 2 weeks with no solution. Right now they say they're waiting on my bank to give them a tracing number, funny how can my bank give them a tracing number, when it was their company who deposited the money. I also had one support person tell me my bank needed to return the money (my bank did not receive) so they could reissue it. All you need to do is look at their reviews and you will see I'm not the only with problems with this company.

Targeting ** people. My mother died a few years ago, AIG refused to honor her policy! They are the most horrific Company out there! STAY AWAY from this company. If you don't take heed and realize, the complaints from people are REAL, you deserve to get scammed!

I have been spending about 2 years trying to get my name and beneficiaries changed on my policy. They want like every proof of information possible for the name change (WAY more than social security did) and refuse to change the beneficiary, so it still all goes to my ex... Called them today to try to fix it because I am unable to create an account on-line and change that way, they said they created an account for me and emailed the password, but of course, it hasn't appeared. Customer service people don't speak English and they pretty much refuse to help with what they are asked to do...

I like the very positive features of the policy like money back after every 5 years and at the end, I will get my full policy money back with some extra bonus. But till then, I have some anxiety about future of my policy. My experience is very satisfied so far and I always remain optimistic about the company and am sure that they will fulfill all the promises made to me. However, I am slightly afraid that I may not get all the benefits that has been mentioned in the policy. This is just my internal feeling only and may not be true at all.

I like everything about this company. It is a great company. It has so many different types of options as well as many different policies. My parents bought the policy for me when I was a child and they have always been good to me. My experience has always been awesome.

It has great rates for the coverage provided, also it has low deductibles. And whenever I spoke with the reps, they were quick, courteous and professional. I can cover myself without breaking the bank, and that really speaks to me. I never had to use the coverage, but I would have been fully covered if so! However, I dislike that I have to do everything over the phone and CPU, I would love to go in and hammer everything out at once. Being in the mountains I have grown accustom to not having branches or physical locations here though. Overall, great experience.

They are well known and they are someone to trust. They are experts in the life insurance and I really appreciate the company. I feel adequately covered and I have all the confidence in the world for them.

My dad died and had a small life insurance policy of 1000.00. We went in everything required and they acknowledged they had it. When nothing came of it as called. We talked to 4 different people through the months and received four different answers. The last one said they didn't have anything on my father. Yet each letter we have received have the same claim number. Shame on AIG! I am reporting this company.

AIG can not accommodate my date of birth 02/29 (leap year) in their System. I find it ridiculous and suspicious that a company of that caliber does not have that capability. Every institution that I have dealt with do not have this easy to fix issue. Upon my complain and stating it’s unacceptable, they have now taken my date of birth completely out of my policy... at least I don’t see it when I log in to check my policy. I have paid into this policy for over 11 yrs and I am afraid if a claim is to be made somewhere along the line there will be an issue. It's unacceptable and I feel betrayed. I was not made aware of this when I sign up for this policy 11 yrs ago.

AIG provides insurance for airline flights, supposedly to assist if you require a flight change, among other coverage. My sister had to change her flight due to a personal matter involving my 90 year old mother. They have been completely uncooperative. AIG needed "proof" mom was ill. We sent her proof that she required constant care and has dementia. As one might guess, she has a host of other medical issues as well. If ever there were a claim AIG needs to cover it is this one, but unfortunately they are more interested in making us jump through 1000 hoops and will not provide any assurance that after we have completed all this work, that we will be refunded. Why by airline insurance, the airline washes their hands of the whole and says call the insurance company. The insurance company says, "we see you always buy our insurance when you fly, but we don't believe we need to cover it"

This company has no intention of honoring the agreement it made with you. I have been paying my premium for years, only to be blindsided by it's denial of my claim when it came time to use the policy for an accident I incurred. I am so confident that I have a valid claim against my policy, that I will have to go through the trouble of filing a complaint with the Texas Department of Insurance and the Texas State Attorney General to determine if they can be of help. One star is too generous a rating for AIG, and I would be leary of taking out a reverse mortgage or applying for any other insurance underwritten by AIG.

AIG offers me the coverage I want for the price I want and they are super duper helpful. I can't argue with what they are offering me and I think that it is truly outstanding. I love my company currently and it has been a very great experience. I haven't run into any problems with them or with the account routine calls. The repayments each month are low enough to where I don't really pay attention to it.

AIG is able to provide unique and quality products to meet my needs and wants. It is conveniently located and has programs that are easy to understand and it catches my eye. Have high quality care products, they are introduce new products to fit my needs and are innovative. They are good with their customers and they are well organized and easy to understand the products they offer. Always have someone available to explain.

AIG Life Insurance is recommended by our financial advisor and we know others who have the same policy. We have had policies with AIG for several years and we are confident in the management of the company. I had some policies with AARP but have discontinued them due to their political pandering. I do not trust AARP anymore and question whether they are really looking out for the interests of Seniors. Their medical and investment goals are not looking out for my interests.

They came highly recommended to us from co-workers as well as our financial planner. We have been very well taken care of by them over the whole time with them as our carrier for insurance. Our life insurance with AIG is a term life plan that meets our needs for this time in our life when we need protection. They have great plans and customer care Dept is very responsive to our inquiries when this need arises. The term life plan has all the best features to best meet our needs for now and until it expires at age 72 for us. They have an excellent reputation for all of their products and are highly rated by the Better Business Bureau. I am highly satisfied with them so far with our policies.

This company has been the worst company to deal with customer service at there is for policies on an account and my mother passed away and trying to get these accounts separated to the proper people that she was paying for. Has been a horrible horrible horrible experience with your customer service. I'm not trying to get any information. I'm trying to give information so that we can continue with these policies and they are just, "Duh nothing I can do for you. I can't help you out early." Ridiculous. I would never recommend this company for anything if my mother had already had these policies in effect. I would cancel them right now so that this company would never get another cent of my money. I can't believe she continued on paying you guys. You are the worst people I have ever dealt with.

AIG is a good company that knows how to treat its customers like family and makes life a little easier for me. Their prices are decently done so that it's easy for me to figure out what I need to do to make sure everything's set if anything happens to me. the company is pretty awesome at making me understand what they are actually doing with the money I send every month. But there should be some cheaper options with amazing coverage so that people aren't screwed if they can't afford the cheapest option. They also need more representatives in Ohio.

I have been satisfied with the overall coverage of AIG Life Insurance. I know them as a leader in the industry and they've given me no reason to think otherwise. I went with them because of their net promoter score and I would always provide positive feedback on my experience. I like knowing that my family and loved ones will be taken care of. AIG is very transparent about the coverage and I know what to expect with them. My customer experience has always been a pleasant one as well. But I feel there could be more options. I like using insurance companies that offer a certain level of flexibility. It is also slightly more expensive than some of their competitors.

I had a heart attack this year February (2018). I put in a claim with AIG. They refused it on the grounds that my troponin (proteins released in blood for heart attacks/cardiac arrest) were not high enough. In other words my heart attack needed to be a big one. As a qualified nurse when a patient comes in as a medical emergency, the Dr will treat as he/she sees fit. It’s almost as if AIG are saying, either the patient should, tell the Dr to wait until troponin levels have risen enough before treatment or they need to advise Dr they could be voiding clients policies. I did not see in the policy where it said to advise the Dr of this clause. It may be seen as it being ethical as Doctors take an oath to do no harm, in which case the policy itself is not fit for purpose. Not a company to be recommended. Hazardous to health and finances.

I like that the insurance monthly rate is low compared to others and they have competitive ranges that vary to fit my lifestyle and price range. It was very easy for me to recently add on children, hassle-free. I like this company very much and it has good customer service. I have a good relationship and have insurance with them for over 10 years now and have never encountered any issues.

My step mom's husband died in Feb, 2018. We have found policies and have requested policy information. She got a letter from AIG for one of several policies with the policy information on it, yet AIG claims they have no such policy. We have been calling for weeks, only to be transferred around to department after department. Then they say it's a special policy being handled by the Dallas, Texas location! It must be a script because we always end up calling the Dallas location. The kicker is that several amounts are being taken out monthly for these policies. This should be against the law to do. They can't find any policies, yet the money is being automatically taken month after month! But, if there is no policy, how did we get this letter dated April 12, 2018???

I like the amount I am paying for a high quality life insurance. The fees are very good and reasonable. Their many features I find helpful in knowing more about their policy. I have always found everything I needed to find in the policy and if I can't find it their website helps me answer my questions. I love this company. It is one of the leaders in life insurance and they have always been able to assist me should I have any questions or concerns about my policy. I am pretty much happy with what I have.

My family was with AIG Life Insurance. I got it when I had my first job out of high school. I've been with them ever since, going on ten years. My life insurance give me tons of reassurance for me without sky high policies. It puts me at ease and gives me a peace of mind. It would make anyone feel better knowing their loved ones will be taken care of, in case of the unexpected. I wish it was easier to get loans or take money out in the case of an emergency. I would consider other options if I got a better price. Other than that, I like it overall.

I like that they offer numerous types of plans such as life insurance, supplement insurance, employee benefits and I can buy policies for my private needs as well as my business needs. They offer all that I need and at a great price. Plus, it was easy to do. On the other hand, I would suggest that they offer policies for children or maybe accidental insurance. Other than that, the customer service was outstanding and they answered all my question. They took the time to explain everything and was very caring.

I choose AIG Life Insurance for many reasons. I like their insurance policies that provide the best for people, the flexible payment options that allow you to pay when you are in a bind and the overall attention to how it affects the people under it. I also like the various plans they offer and the quality of service is great. Many times before I failed to find the right insurance for me but this one provides all the coverage I am looking for. I like their wide insurance coverage as it allows for me to know that I have all the precautions for daily life. But I don't like that the support is a bit non-fluid at times.

I called AIG and they had the best rates of the places I called. It was easy to get things together and they had many different options you can pick from. I liked the options they offered the best. It was also easy to sign up and get everything filled out. But I had to fill out a lot of paperwork and some of that was a bit confusing so I was worried I would have filled something out wrong.

After purchasing my policy, I realized their customer service was horrible. When I contacted AIG by phone, the representatives could not assist me. I wrote AIG only to receive a letter back telling me they can not assist me and told me to contact a rep and gave me the exact same number. I already have and I had been calling for weeks only to receive zero assistance. Finally, my persistence paid off and my issue was resolved. I would not recommend this company for life insurance.

My husband passed on Feb 7th, his father had a small $1K insurance policy on him, but has passed away himself. The funeral home contacted the company who said the policy was not enforce. My BIL contacted the company and they said yes it was enforce and would send me the paperwork. 1st they wanted a death certificate for my husband and a notarized statement they had sent for me to complete, BUT I couldn’t send it until 30 days after he passed, so I waited and sent it out on March 12th, then I contacted them when I received a request for proof of death AGAIN.

Seriously this company is the worst. How can they get away with not paying out money that’s owed to you. I made my contract with AIG not the 3rd party provider to who represents them and badly I might add. I was told on more than one occasion what my dividend balance was by AIG employees. Now suddenly I have no dividends. So I canceled a policy I’ve been paying on and would have continued to pay on for another 25 years. I have lost all confidence and feel as though I’ve been ripped off. Do not buy anything from this very very shady company.

Worst insurance company I've ever seen. They have a totally arbitrary and opaque claim process. At the end, a claim was denied on my policy for dubious reasons (but they already intended that). No appeal process. No customer service. No Ombudsman. Wasted premiums. Anyway, to those who were lucky enough to never have to file a claim, I ask... were you really covered in the first place? Really? Buyer beware with these misleading crooks and tricksters! Shop for clear insurance elsewhere.

I hired agent to hook me up with Insurance with different company and life insurance with AIG Life Insurance for 17.33 a month. Found out they been taking out payments for 3 policies without authorizations. My policy says one payment every month for an 100,000 payout of life insurance. Without my permission AIG created 2 more policies that I have no records of but have been automatically taking not only the 17.33 I agreed on but a additional 94.03 for a policy I didn’t ask for and another policy for 29.06 that I never knew about.

Parents had about 10 paid up policies. My dad died October. Will be 2 years ago. We still have not resolved nor gotten money from several policies. We have filled out numerous form, send death certificates and nothing. All numbers called in different locations. They refer to another. My advice DO NOT BUY ANY KIND OF INSURANCE FROM AIG. I do realize these policies were with other companies that was acquired by AIG. No excuse.

I had a Life insurance policy through "AIG Life insurance in the city of New York" on my wife who passed away in May 2017. I've called them 11 times and they failed to provide a reason why I have not received the life insurance pay out. 2 certified letters were sent explaining the issue, which were signed for but not responded to. I've requested the Life policy documents to sign several times but received nothing. Would you have a direction I can go to resolve this issue?

Been working on this for over a year. Company reps are beyond incompetent. Have not been able to get consistent requirements, phone call to phone call. For a $1250 policy... Will never in my life ever do business with these bozos for any reason.

My sister and I have been trying to settle a claim for a year. Customer service is barely understandable and completely useless. They claim that documents that we sent and were signed for by them were never received. They claim that I contacted them 4 years ago and I didn't even know the policy existed then. It appears they hope we'll just give up so they won't have to pay. Scam company.

I have a good experience with AIG overall. They are very professional and do their job well. I would recommend them to everyone I could. I have done my research and I would give them a overall score of 99 and that was because of the incident I had with them one time. They are very kind and they have help me with several things and are very nice. They are respectful and they care a great deal about their customers and their needs. But they should keep closer look and handle on their records because I have had a experience with them that my record has gotten lost but they had found it and called me right away to let me know that they had misplaced the record.

I like that AIG Life Insurance is very popular and has a good reputation. My policy was well maintained and I felt that I could easily reach their customer service team if I needed to. My experience, when I had a policy, was a positive one. The only reason I ended my policy with them was because I found an equal policy with another company at a lower rate so I decided to switch.

It was easy for me to sign up. It's pretty cool. The customer service was/is great. Every time I call and ask questions they are very polite, answer me in every possible way. They seemed they care. Overall it sounds great in what they are saying they offer but we will see in the long run. It does have bad reviews overall when I check it online. I just bought so I have it. I hope it will be helpful.

I like that the company's been around for a long time and that I don't have to wait a long time for my policy to activate. And everyone I have talked to about really liked it. They had better reviews for their company than a lot of the other companies I looked at and I feel as though I can trust them with my future. It's very important to have this with recently losing my father. But the customer service is not reviewed well. I have had trouble getting in contact with them from time to time. IT is very important to be able to get a hold of them.

I like everything about AIG. They're excellent because they offer a good payment system and flexible in case you need to adjust your savings' future. Their payment plan and the customer service are awesome. They try to solve issues as quickly as possible. Plus, they are very polite and enthusiastic. But nothing too special.

AIG insurance is the best hands down and is in a class by itself. Insurance companies are nothing like AIG insurance. I like everything about the company including their rates and types of insurance offered like permanent, whole life and term. They also have multiple forms of payment. Also, policy writers are phenomenal and the best in the business. However, I wish it were free and that the rates did not have to increase over time. But, I still think they are awesome. They are a great company and I will be with them for a lifetime.

AIG worked with me and worked around getting everyone there. Identified, signed and help on getting paperwork filled out and with what family members to put in it, who had to be there and what paperwork had to be brought to them and what it detailed. Getting it stamped. And getting copies for everyone. Then getting everyone where they needed to be. But, it was hard to get someone to meet with you and be exact with what paperwork you needed and what people you needed and what identification they needed to bring.

AIG Life was able to give us the best product at the best price and their customer service was outstanding. I love the quality of customer service that they provide. They are always there to answer any questions you may have and never make you feel like a burden for asking them. The representative made sure that all of our questions were answered and we were comfortable with the product we had chosen.

Policy was purchased as a supplemental life insurance to help cover expenses while caring for my 80-year old mother. One and one half times payment guaranteed to be paid out if death occurs within two years of initial coverage. She passed away before the end of the 2 year initial coverage period. Payout was efficient and customer service was excellent and efficient as well. If I didn't have a policy of my own, I would purchase for myself.

AIG almost went bankrupt year or two ago. Not instilling confidence in me. But, if I cancel I lose coverage, and have to shop again, higher prices. I fear they won't be around to pay up in the end.

The policy is good, I've had it for going on three years. The price is decent, I would recommend that you get it while you're young. You can get more Bang for your Buck. They automatically get payment straight from the Bank, so it's never really noticed. The first thing they should leave you with a very clear contact number. I had to call so many numbers before I actually was put in contact with the company. The second thing is being able to borrow against your policy. I was told it was available after two years, but it's not... It has to be three years. They need to make information like this readily available. Don't need to hunt. I had dealing with this company back in 1990s. They were fabulous... so I went with them. All in all they're a great company, very helpful, and patience... they have loads!!! Rates are steady, and the agent that came out was a real helper. I tell all my friends.

One month in the Hospital with one week in patient Rehab. My Vascular Surgeon would not allow me to return to work until November. AIG paid for one month Disability, I have been on the phone numerous times with AIG representatives to no avail. I was in Rehabilitation for a total of five months per my Vascular Surgeon. Definite RIPOFF.

My husband and I went in without knowing a lot about life insurance, what we needed, how to go about it, and they helped us with each step of the way. Our purchase and study of life insurance was simple because of the employees. This is a amazing company. We had never heard anything really about MoO, but we still took the leap and went into to office and met with them. It was a great experience from the beginning all the way to the end.

I got AIG life insurance from my employer and union. They want me to get one. I like the plan because it is automatically taken out of my paycheck every pay period. It leaves me some sort of peace of mind but I would still not want to spend much. I dislike the high premium of the plan because I am still in my 20's so it is ridiculous. Also I like that they used to sponsor my favorite soccer team Manchester United but I don't like that they don't anymore. They should sponsor Manchester United again. They are getting better and it will fit them.

I took out a life insurance policy with Franklin Life Insurance nearly forty years ago. My Franklin policy was bought out by AIG decades ago. Many years ago my policy reached a point where I was earning enough dividends that I could pay my annual premium with my dividends. Each year I would simply call AIG and request they pay my annual premium from my dividends. It took 5 minutes and I received email confirmation that my premium was paid. Two years ago when my annual premium was due, I called AIG and requested my premium be paid from my dividends. I was told I can no longer do that over the phone and was told they would mail me a form. The form never arrived and my 30 day grace period was approaching so I sent a check afraid they would cancel my policy before I could utilize my dividends to pay.

I use Expedia for all my Company and employee travel. They offer you the choice to buy trip insurance when you purchase your airfare. I had made a reservation for one of my employees to fly from Georgia to Oklahoma City and purchased the trip insurance. Well my employee twisted his ankle and was unable to make his flight. I filed a claim with AIG and what a mess and horrible experience. I finally decided to lose the $400 airfare and the $30 I paid for the stupid insurance and move on. They wanted documentation from everyone except the brain surgeon. It was only a sprained ankle. Well no more AIG and no more Expedia. Since they endorse AIG they lost my business as well!!! 1 Star is as low as it goes or I would give them zero.

We were on a trip that was completed in Cambodia in October 2017. Upon leaving Cambodia, the plane had a mechanical failure, which subsequently caused us to miss a flight and a planned hotel stay. We submitted the claim to AIG for missed connection which was covered by our Travel Insurance. Because we did not receive a letter from the Cambodian airline detailing the issues surrounding the mechanical failure, AIG refused the claim. Furthermore, AIG would not accept an email receipt from Delta Airlines concerning the additional flight that we had to pay for ourselves.

I've been trying to get the cash value of my policy for the last 10 years+. AIG sent me a letter in October stating they were working on settling my claim. I've have not heard from them since. They also stated they have no idea where my agent was transferred. AIG is eager to take your money, but not so eager to repay it. My wife and I thought we would have money to retire on, but I have to continue to work.

I chartered a boat for $3,800, boat was destroyed in the hurricane, trip insurance dissected the line items of the charter invoice and didn't pay for the boat insurance line item, a mandatory item. (Of course the boat has insurance, the charter company won't allow the boat to leave the dock without it, just like every passenger plane has plane insurance you don't see AIG deducting plane insurance from the payment of a claim for cancelled flights.)

My wife passed away early in 2017. It is now November and they are still reviewing the claim. It is a paid up policy from 1969! Lie after lie. Checks in the mail... lie. Sent the check to the wrong address... Lie, Check sent to your daughter... Lie, Forms not filled out in the proper way Lie, lie, lie. Now they have outsourced customer to another country. They suck.

I was trying to get a partial withdrawal on my insurance policy and I never received it after three months of getting the run around from this company. They lie and tell you that the request will be processed in 5 to 7 business days and this never happens. No one has a clue on what's going on in the company. Not even the so called supervisors. My advice is to STAY CLEAR OF THIS COMPANY!!!

I'm giving anyone fair warning. Do not let this company be your company to take care of your final stuff or send money to your surviving family members because they will do anything they can not to pay them let online your final expenses. They won't get paid. My family are still waiting on the money that is owed to us as well what is owed to others. Please stay away don't waste your time or money on this fake company. They are not out for anyone but themselves. IF I KNEW IF IT WOULD WORK I WOULD GET A LAWYER AND SUE THEIR ASS.

After my dad passed away I notified AIG. They sent me a packet of 7-8 pages of paperwork which completely overwhelmed me. I sat for 3-4 days just staring at it then decided to call, a rep walked me through every page, several times saying "don't worry about that part" <= ?? My mom suffered anoxic brain damage so I am now the DPOA in fact as outlined in my parents' DPOAs. I provided all the forms, POA, notarized affidavit and a letter from my mom's MD to the fact she is unable to make any decisions. 16 days later I get a letter telling me the paperwork was completed correctly (girl on phone) & dated wrong?? I had to complete ALL the forms again, get 2 forms notarized and now they want another copy of both my mom & dad's DPOA. Sent them both.

The representative sold me the insurance claiming that it was the same as Aflac. I paid my premiums and months later I was hospitalized for knee surgery and I later filed a claim. I was told by the claims department that their program is not like Aflac and that the salesman should not have presented it as such. I had text messages between me and the salesman, but that did not make a difference. My claim was still denied.

This company is a 'RIPOFF'. They will find any reason to deny you. I was recently in Michigan when I was suffering from chronic back pain due to osteoarthritis. I explained to them that I could barely move let alone try and go to an ER and I was away from home. I further explained that if at home it wouldn't cost anything to see my physician but away it would be $75.00. And besides it's not like I hadn't been diagnosed and I sent all my paperwork from all the doctors that I've seen since 2014.

We had a travel policy (Gold level) with this company for a cruise that had to be canceled due to emergency surgery. The company refused to pay the full premium coverage as stated in the gold policy. Found out later that someone at the company reduced the coverage without my or travel agent’s permission. But we still had paid for the Gold coverage. This is against the law to reduce your coverage without your permission and not refunding some of your premium money back. I would not even give them one star but I have to!

I do not need to go online except with address changes. The premium is withdrawn from my account. The rates are good and the company is highly rated.

Have life insurance, wanted to pay by credit card, for 2 days they gave me the runaround until they said I can't pay with credit card. If they give me so much grief for trying to pay them, heaven forbid if I have to make a claim!

AIG Life Insurance is refusing to pay a life insurance policy claim. Proceeds allegedly have been sent to the treasurer's office but no one seems to have the assets.

I purchased term life when company under investigation. Got a great rate as I know this is a great company and if the govt. had not made matters worse, it would be a great company again. Mr. Greenberg was a super founder.

I canceled my life insurance policy after having it for over 25 years and have never been late with a payment. It had a value that I was supposed to receive within 10 working days. It is now over 60 working days and still have not received a check. That is not the bad part. The bad part is dealing with customer service which they told me is off shore. After 14 days I called and was told they switched over their computer system and to allow for 14 more days. Then when I called they told me I had made an extra payment and they have to decide whether to refund that payment to me. Then they told me I left out a date on paperwork and I had to resubmit paperwork. Then they told me they didn't have my street address. Then they told me that I requested an address change and they were processing that request. Now the supervisor is involved and he will call me back. Terrible company to deal with.

A so, so company. I found another with better renters insurance coverage and medical coverage. I believe my new more comprehensive coverage is very valued by me.

American National Insurance/American General Life Insurance is dependable, honest, and down-to-earth. The few times I contacted them about something, I received information I needed. I still carry a "whole life policy" which I was able to borrow against during a tough time; and they have never bugged me about repaying because adjustments will be made in the policy amount if necessary.

My husband and I had life insurance with American General Life Insurance for 24 years. In June we received a letter telling us that they were going to triple my husband's premium. The agent that we took out the insurance with has been dead for years so I called an agent in Winston-Salem to see what was going on. I ask how much cash value that we had and they told me how much I had and said that my husband didn't have any because they had been taking it along with what we paid each month. They had increased his premium and not notified us. When we bought the policy we told our agent we wanted whole life and he said that that was what this was. Now I have been told that it is a universal policy. So after 24 years of paying them we have no life insurance because we couldn't pay that high of premium. They are a bunch of crook.

Since Aug. of 2005 $21.90 has been coming auto out of my checking acct. I thought it was part of my Safeco Ins. until I went to close my Wells Fargo acct & transfer auto payments, this one stayed behind. Three months ago I started to try to find out how/what/why this had been instigated. I'm getting the 'run-around' from AIG; they've even faked an audio (they say) of me accepting this National Fire Insurance policy; which I know that I did NOT! I already have full coverage & would not have added anything else to it. Total is over $3,100.00. I'm not going to let them get away with this fraud; BBB, local TV media, lawyer; I will call them all.

My brother passed away April 28, 2017. I am the administrator of his estate. I have been trying to process two claims since early May and it is now the end of August. Every time I send paperwork in I get a letter back two weeks later saying something is wrong with it. If I call for assistance and have a representative help me over the phone, tell me it is now correct, I still will get a letter saying something is wrong with it. I've written 7 letters, had 5 phone conversations, and submitted 6 official documents and still they have not settled the claim. Every time I call I get a different customer representative who will tell me something different from the last one. AIG has sent me 8 identical form letters requesting a claimant form even though I've already submitted it 3 times and their representative acknowledges they have it over the phone. A terrible, terrible company.

AIG - Worst EVER Business Experience - Run Far - Run Fast. 10 years into a 15 year term insurance policy I was offered a new replacement policy, lock in your rate now for the next 15 years. This is where the trouble began. After being approved and being assured that the new policy would replace my old policy, I discovered after 5 months that I was making double payments for both policies. Since they will only accept automatic payments from your bank account it quite easy for them to take what they want when they want.

I reached out to AIG as they were still charging a family member the monthly fee. Unbeknownst to me I was supposed to call AIG on the day the family member died in order to stop the fees. It is now months after the death and AIG will not give the refund. They did request the death certificate notarized which I provided out of pocket only to get a reply saying because it was not accidental no monies will be given on a policy. Today I spoke with three people all of whom ask several questions and each did not have any answers for me. The policy number which the family member has been paying for years to, AIG says no such account exists. I assume this happens on every single of their policies and by them not being honest in giving a refund they profit heavily on others losses.

I signed up for a life insurance policy with AIG and I was to have a medical examination done at my home. I started fasting at 7:30 p.m., went to bed hungry, drank tons of water, and was ready for my appointment the next morning, at 7:30 a.m. It's going on 8:00 a.m., and nobody shows. I call my health examiner's number and no answer. I leave a message stating I can wait only for 15 more minutes then I'm eating breakfast. I started to feel sick. Now it's going on 8:30 a.m... No calls, no nothing. I called again and still no answer. Just a voicemail recording.

I contacted AIG because I had not received a statement for payment. I was told me address had been changed, and I know I have not made any changes. I've been a customer of AIG for a long time and don't deserve the treatment I received when I called this office. The guy I spoke with had an accent so bad I couldn't understand and he refused or said that no one else was there for me to talk to. I was told that my name had been removed from my own account and my son's name was on the account. I have several accounts with this insurance and my Mother does too. Something underhanded is going on with this insurance company and it's time for AIG to be investigated.

I have been corresponding and phoning AIG since my husband passed away in March 2017. He has had this life ins. policy with AIG since early 1970's. They have been playing games with me for close to 3 months. Promises to call back (several times) actually happened only once. The only people you can talk to are underlings who must be reading from a script, cannot give you any information or connect you to someone who can. What they can do is have someone call you back in 24 to 48 hours, which doesn't happen. Last 3 calls I was told check was mailed. Small problem, wrong address. They actually came up with 3 wrong addresses. Still no check. Still no conversation with someone in charge. Stay far away from this company and any of its subsidiaries!

I just submitted my story and have read on to see what others had to say. It strikes me that a lot of crap is going on with this company and a lot of it started in October 2016. So what do we do? How do we get these guys to straighten up and fly right or give us our money back?? One story about was from a person who had their payments automatically withdrawn from their bank account every month. AIG just drew something like 5 times the amount without notifying them. Now I know why I don't like automatic withdrawal! I'm serious! How do we get these "people"? Do we need to organize a class action suit?

Mother passed in Feb, filed paper with death certificate like customer service told me after waiting on paperwork for almost two weeks. Had to call and get them to email mail them to me. After receiving claim number and waited 14 days on processing of policy. They tell me after I call them to check it, that I have to redo paperwork because I had the wrong policy number on claim paper but it was being processed! Resent and got letter from AIG stating that they needed paper filled out that was attached but there was no paperwork attached! A month and half with calls and paperwork! I haven't got anywhere with this company and I am the beneficiary on mothers policy. I don't understand Why?

So I just got off the phone with AIG, just getting a quote. I'm shopping around for a whole life policy for my disabled child. Money I can leave behind to take care of him. While answering the health questions the agent was asking me, I was explaining how I have another policy through the military and one through my employer. The agent was getting frustrated because I wasn't answering the health screening questions fast enough I guess, then all of a sudden I hear him say, "I don't care anyway." I couldn't believe it.

When there was a death in the family I only had to contact them once. The phone was answered promptly and courteously. They sent me the form with the information they needed and once they received it everything was resolved within 2 weeks. I had no problems or issues with them. When I needed to take out a small loan against my policy again, there were no issues. They are a wonderful company to do business with.

I have been working with AIG to refund my money in a whole life insurance policy. I had the Virginia State Commission investigate about it. They had a hard time getting information from the company to do the investigation. The company did not notified me of any changes to my policy that I have for 20 years. I paid $55.00 a month in and it was a suppose be worth $55,000.00. They use the money to keep their company going for expenses. I did not receive any yearly updates to tell me how the policy was doing until I called about a bill wanting me to pay more money of $337.90 to make the policy current. I have not missed a payment. The customer service representative do not know anything. They give out wrong information. The supervisor are not any better. They tell you the check in the mail. Guess what. Nothing happens. So my advice do not invest in AIG if you don't want to lose you MONEY.

I called for a simple quote on the amount I needed. Was then told "Do you want to try and raise a child on ** amount a year?" I guess because I am a woman I must have a houseful of small children who would be mired in poverty should I not purchase an incredibly high policy. First, shouldn't the agent have asked me first if I had or even plan to have children. Second, I don't like being talked down to because I am not trying to get rich off of the death of my spouse but simply wanted a small policy. I will never call them for a quote or purchase a policy thru AIG after what was only a three-minute phone call. Very disappointing...

This place... like so many complaints before mine. All true. Life insurance policy expired end of Dec. 2016. No problem. Not going to renew. They auto draft without my consent from my bank account in January and February $1804 each month. That's a 1,555% increase. My previous monthly payment for 10 years was $109. What the HECK people!!! I've called, faxed, emailed, you name it. First customer support agent was sympathetic and gave me FAX number stating, "AIG did not have authorization to draft that amount" and to state that in the FAX letter and I would have a refund in 5 business days. JOKE! They will tell you anything. I am now I go into the black hole with no response, Supervisor, "TOM" telling me today, pretty much, “Sorry, we didn't have to contact you about it because we show we mailed you a letter in November telling you to write us back if you didn't agree.” JOKE.

Everything said by others is true. In fact they are being kind. This is a elder abuse. We pay all our lives my case 1984 only to find out that now I am 64 my premiums are going to quadruple and they say too bad so sad. No wonder Hank Greenberg is gone and he took all the money we paid them with him. We need a MURPHY'S act in ILLINOIS and attorneys who can fight it. I think this is a class action suit if I ever heard of one BAIT AND SWITCH.

We need to change the bank where the monthly premium was withdrawn automatically due to identity theft. It took us over 3 months and still not resolved yet. We submitted the required form. However, when reviewing our bank account and seeing the premium not taken out, make a call and to learn that they need another form due to the account under a trust. The worst thing is they do not call us back to let us know if they need additional form or information. It is our job to monitor our bank account and call them to follow up. This is a poorly ran and highly bureaucratic company. We also have policies with Prudential and TransAmerica and they took care of the issue seamlessly on the first call. AIG Management Team needs to look into your operations and change to be more efficient.

I too was paying like a good customer for 10 yrs and all of a sudden 15 times higher withdrawal in Jan. I called and was told the same thing - I had spoken to a representative in a November, but she directed me to another agent and despite me telling her I am not interested she did not cancel the policy. I have sent in my fax as well so please let me know what you find out Patty.

Null, keep your money, invest it in a personal bank account. A pity I didn't search to see early on that this insurance firm has so many dissatisfied customers; I believe all the one stars and am in disbelief at the high stars here based on what I've been going through for the past 2 months. A 0-star fits best. I have been paying for AIG accident and critical illness insurances for a long time -- WASTED MONEY (3000+). My reason for choosing this insurance is that I opt for alternative medicine, not traditional medicine -- as such, I seek homeopathy, home remedy, chiropractic help, diets, etc -- a big expense nonetheless! -- instead of X-rays, doctor visits, medication, etc etc, if it is possible to heal via alternative medicine. AIG promised a lump sum per accident seriousness: as decided by their assessors based on my medical report and independent of any additional insurance I receive.

I had American General Life insurance (AIG) for 10 years. Had automatic withdraws set up. Like clockwork every month the payment was taken from my checking account. Then all of a sudden a withdraw of 6 times my normal payment was withdrawn! ($85 to $517). That hurts any normal person on a fixed income. I called and was told that a letter went out stating there would be an increase in my premium. I explained I did not receive any such letter and ask where it was addressed to. It was sent to my previous address of over 7 years ago which is a vacant house with no mail service. I stated that AIG should have received their mail back undeliverable. The person on the phone said she did not have that information and took my current address to update their records. I ask how do I get my money back and instructed her to cancel this policy. She said I would need to do that in writing and gave me AIG's fax number.

I became disabled through my as of 4/6/2016. AIG was the short/long term insurance carrier thru my job. I was having Open Heart Surgery 4/14/2016 so my initial claim for 12 weeks short term was approved and the checks came regularly thru 7/5/2016. After that the experience became horrible!! My doctor still had me off because I had to do 12 weeks of cardiac rehab and I was still very weak due to my weak heart and also due to my incision I was having problems moving my right arm and my right side.

As the other reviewers mentioned, I was a loyal paying customer for years and when a payment lapsed I was put through a 4 month wait to hear back from their underwriters. They ask for items to be faxed. 20 years ago that might have been quick but this is 2016. I was even told that a form had to be emailed to me and that would take 24 hours. What email takes 24 hours to go through? Then I was told I would only hear from them by mail, regular snail paced mail! The customer service is from Manila. When you speak there is a delay on the call. I could go on and on. I can't imagine how bad it will be the day I might need to make a claim.

AIG is the best, I love this company. Customer service very nice, helpful. Well sometimes it might take you a few minutes get thru them, that 's normal. In life you got to be patient... My mother died. I call them to make a claim. They treat very nice with respect. In little 3 weeks I received my check... Thanks AIG to stand with me. GOD BLESS AIG, I love you guys.

We have had AM Gen, now AIG, insurance since 1987 and have a policy we have paid since then. AIG has since said we have to cancel our policy and now they just sent us a cancellation. This is not right. We have not missed a payment or anything. We took this policy in good faith as a young couple and now nearly 30 years later they say "oh we can't afford to cover you at the rate this policy was written for!" That's illegal isn't it! I am sitting here for over 30 minutes waiting to get hold of a real person on the phone from AIG!

My mother passed away in April. I have sent AIG all of the information they requested and they still want more. This is the worst customer service I have experienced.

I paid for 11 years always on time. One month, they did not bill me. I noticed a few weeks later and sent in my payment along with my next quarterly payment. They sent it back. They claimed they sent me a lapse notice, which I never got, and they said they had billed me, which they did not. I am going to double check with my bank to see if I was on auto payment or not, but I paid religiously for 11 years and they did not even have the courtesy to see if I was dead or alive. They gave me forms to fill out to get reinstated and after months, they denied me and told me to reapply. My rate was not low, so they just wanted to lose me for some reason. I am pissed and I hope I can sue them. This company should never have been bailed out with my tax money. They truly SUCK and my guess, most insurance companies cannot be trusted, just as the banks. They do wrong things and they get slapped on the wrist. Many belong in jail!

My husband passed away this past March. Prior to his passing he had become disabled and had applied for the disability rider on his life insurance policy. He had submitted the required paperwork but they requested additional information. He continued to be unsuccessful in obtaining the benefit and became frustrated with the process and so had given up. Since his passing I have been trying to gain information on behalf of my children and reopen the case as had been stated in a letter to him. I also at the time of his death had been advised that the information needed could be resubmitted.

I signed up for a 30 year lock on my life insurance in 2003. I set up auto bill pay from same account for 13 years with no issue. This year they say they never received payment even though my bank said it was mailed and proved it. They sent an e-mail 2 months later and never called. They cancelled my insurance, forced me to fill out all sorts of forms, made it painful and lengthy but I did it. Then they just sent me back my money back saying they denied my application. This was a ply all along to get out of a long term contract. I called 5 times and the shortest I waited was 24 minutes and hung up. Typical big company screwing the little guy any chance they can.

My step-mother passed away in May 2016. Paperwork was filed before end of May. We received something back stating we needed another document... filled it out and sent it back the next day. Here it is end of August, and STILL nothing. My dad called them for status. The person he spoke with said everything appears to have been processed and isn't sure what the hold up was, said he would push it on through. Now my dad got a call stating another document needs to be done and it's being sent through the mail. WHY in the world would they not have looked through everything and done it all at the same time, instead of doing it piece meal? WHY put people through this? Isn't the death of a loved one hard enough on them, then to have to go through this just to get their death benefits? It's WRONG! Something needs to be done to correct the process and make it easier on the loved ones.

My father passed away March 30, 2016. I got all of the paperwork together and mailed the claim form in mid-April. It was the middle of July before they paid and every time I called, it was a 20-25 minute wait to speak with someone, and they each gave me a different excuse. I think the only reason they paid when they did is because I threatened to contact the insurance commissioner's office. I am now waiting for them to mail my mother her cash surrender value of her policy because AIG's customer service is the absolute worst I have ever experienced, I never want to deal with them again. When I called to verify they had all of the documents needed to cash out the policy, I was told that they did not receive the documents to process the payout, just the termination notice. THEY LIE. It was all sent together and when I told him that, he said my mother would receive her check in 10 days. This company is pure SCUM, at its finest.

After reviewing a life insurance policy, we decided not to keep it. Returned the policy and cancelled in writing per AIG cancellation guidelines. When I called 13 days later to confirm receipt of cancellation notice, I was told refund would be processed within 5 days, and I would receive a check in the mail. 35 days later, a supervisor apologized for the excessive delay, said the problem would be resolved quickly, and I would receive the refund back on my credit card. 8 days later, I was told it would be 73 days (from the previous week) to refund the premium via check. I have decided that I must call every week to confirm the status of the refund until I receive it. I am done being polite and patient.

My daughter is in Japan and has an ear problem while she happens to be out of the country. We made what we thought was the full payment over a month before the trip but somehow there was additional charge of about $7.00 that we didn't realize that we had to make bc we had to adjust the dates of the trip. Now her AIG plan, which was expensive, has now defaulted to a secondary insurance bc we were unaware of the additional $7.00 we had to pay. Now she has to suffer until Aug. 10th. I am pretty sure the Japanese won't take the basic insurance that she has in the states. So ** AIG. Zero stars for you. Now she has to suffer. Policy plan **.

I am aware that customer can be wrong and they are not always right, however as a customer today with over 20 years of experience in the field I was appalled at the type of customer service AIG allowed a customer to respond to an angry client (me). Today a customer service rep. (what I now know was from the Europe call center company) would take the time out to leave a message telling me that I was rude. I do not believe it was right for this person to return a call to a client for anything other than to speak about their account/policy. This person used personal information for their own needs.

I have had a 10-year term life insurance policy that I paid $652.05 annually. The 10 years is up and they raised the premium to $2573.76. I waited for 25 minutes to speak to a person and then I asked to speak to a supervisor. She said she would put me on hold for a few minutes while she got a supervisor for me. I waited 45 minutes and no one picked up. That is disgraceful! I am now getting quotes from other companies, which have way lower premiums and I do not need a medical exam for any of those companies. I have never had a company treat a 10-year customer, who always paid on time, so disrespectfully. You will not be getting any recommendations from me.

I like my policy. I do not like the 45 minute plus wait on the phone. When I have paid online, they told me that I owed the money because it did not go through. I am not liking the long waits whenever I call. It does not make a difference what time a day I call. I just want to pay my premium.

Shopping for insurance, filled out a form online just for a free quote. Customer service rep called. She was very pleasant. She asked several questions and then transferred me to a totally non-professional male. I told him I had received several quotes and I'm going to compare and make my final decision. He asked me how did I get quotes without seeing a nurse, and what was my hubby's income which I gave him the information and told him. I just want a quote based on the info needed. I totally understood that the quote could changed based on the final review. This clown became aggressive over the phone to the point that my husband heard him through phone and advise me to hang up and not to deal with this company ever. So I am a witness to the negative reviews. Yes they are true and it only takes one bad apple to spoil the entire company.

Spoke with a rep over two weeks ago who set me up with an appointment today for a nurse. Nurse was supposed to show at 10:30 today. No contact was made and the nurse was a no show. I fasted for 3 hours. Mind you I am pregnant. The company did not answer the phone numbers provided. I will not work with this company. Very upset.

On hold for over a half-hour both times I've called. Call center overseas somewhere. Reps are nice enough but hard to understand, partly because of the connection.

When I started work for a large county in Oklahoma as a database administrator, part of my compensation package was short-term disability through AIG. Also offered was a "buy-up option to long-term disability, or "LTD". I opted for this coverage, even though I never expected that I would ever need it. Two years into my employment, I suffered a devastating stroke that was nearly fatal and left me with major paralysis on my left side. Even though AIG promised benefits up to 2/3's of my yearly salary, because I now draw Social Security benefits, they deducted the amount of my SS benefits. I have never received more than around $700/month from them. Also, in order for my benefits to continue, they demand that I provide them with a voluminous document proving my disability on an annual basis.

Never let AIG Insurance take auto bank withdrawals from your bank account. In June of 2013 we had decided to let my husband's 10-yr term policy lapse because rates were much lower and we could get a better rate by shopping a new policy. We didn't realized AIG had not cancelled our policy as requested and we had already purchased a new policy. They claimed our agent had apparently retired and was supposed to contact us personally when a policy is about to lapse or renew. AIG claims to have sent a letter stating this increase would occur though we NEVER received a letter.

When we bought our $50,000 life insurance for $35.00/month in 1991 from American General Life now called AIG, we didn't realize that in 2005 our rates would start to skyrocket. Every year on husband's birthday in Sept. and again in January, the rate increased to the point that in 2013 we would have to spend over $250.00 per month to keep this $50,000 policy. So we canceled the policy. My husband was born in 1948. Talking to others age 60 or so we heard the same complaint. They take our money each month but when you might need the insurance because of age, they stick it to you. The St Louis branch was very condescending to us when we questioned the increase 2 times a year. They don't care. I would NEVER want anyone else to go through what we did.

Do not do business with this company. In 2010 I took out accidental life for me and the wife which I cancelled soon after. Well I check the statement online one day and I realize they have been deducting premiums for 4 the years. I check my policy online and they show have been cancelled back in 2010. After chewing them out and demanding my money back and letting them know to stop taking premiums I looked at my bank statement and they are still taking out premiums. I had to close my checking account because of them. This company is no good.

AIG provides reasonable rates for good coverage. I have had no issues, but I haven't tried to make a claim. I bought term coverage because whole life was too expensive.

I took out a life insurance policy and stated it must be a fixed premium and death benefit. Agents I dealt with were Wendy ** and Dana **. I had doubts when policy was issued about the fixed premium but they kept assuring me that was what I had. I paid policy one year advance upfront $5700. Months later after continual questioning of Dana and Wendy plus company compliance department I found out I was lied to and was a victim of bait and switch. The illustration of the policy was totally different than the policy. Only the policy matters. The illustration doesn't count. Wendy and Dana were quoting from illustration. Jeff ** and his supervisor have done nothing to remedy the matter. I have made dozens of phone calls and none of them returned.

AIG seems to think they do not have to regulate 3rd party advertisers. They refuse to cease and desist with daily email harassment for products and services. They have already been informed they are one of the last insurances companies I would ever deal with, yet they continue their harassment. They must be totally desperate.

I have a simple Daily in Hospital Plan with AIG that pays - wait for it $23 USD a day if I am in Hospital. Have had the policy for 12 years. Have made on claim on it previously and only after having to visit their offices on 4 occasions and plenty phone calls never being phoned back they finally paid me out $150 on the claim after 5 months of hassles. I claimed again 4 months ago total of claim $100 after the same run around more than $100 spent on time fuel and hassle than the claim is worth they exclude it on some lame excuse that a detached retina and the time in hospital is not covered.

I've never had to think about buying travel insurance because usually I am pretty sure about being able to take a flight. I booked a Virgin America flight this past week for a last minute flight up to Seattle and was fighting allergies but decided in case it turned into a cold, to opt into the Insurance. You get travel insurance so you can cancel a flight if you have to right?? A safety net or a peace of mind, they say. I called yesterday as I officially transitioned from having allergies to being sick, and they said in order for me to get my refund I would have to go to urgent care and get a signed physician's note and submit it.

Customer service is good, website is helpful, plans are easy to understand, cost is affordable and coverage is fair for value. I have had poor customer service experience and rising rates with other companies in the past as a homeowner and AIG is really a good value and takes time to explain a policy and when a claim is submitted it is responded so fast and settled quickly as well.

A lot of insurance companies have given me quotes on life insurances and so far Amica was the best I wanted to be sure that it will help me in the long run and that I wasn't just pouring my money down the drain. Having a family and child it's very important to me to know they can depend on my insurance later on and this insurance company definitely was there for me. There are so many scammers out there so one has to be very careful when picking up a company to be with them for a long while. It is just as important as family is, my husband and I have chosen this company and been with the company for the past 5-6 years. I can't say more than how much I love and appreciate this company. I would definitely recommend this to my friends, family and anyone out there. Not looking to get scammed.

I pay money and they tell me I am covered for XX amount of dollars. I really cannot say much else about my experience because I am still alive and I am relying on a company which I do not know anything about or anyone within which makes me question the validity of the policy and if they will follow through with what they are supposed to.

This company doesn't give you much problem. Their product coverage is usually much more comprehensive compared to the other insurance company. However, this come with a downside - the cost. Their price are usually steeper compared to the rest of the company. In term of customer services, I must said so far I have no complaint on this area. They are in general efficient. Their documentation process are fast, with minimum form filling. They had used the technology to help them to speed up the whole process. In conclusion, I would recommend this insurance company for people who are looking for life insurance and fast and efficient processes.

I have a complaint regarding my cash value in the whole life policy I was putting in going on 10 years ago. How is it I can pay all of this money into this policy for 10 years and my cash value is less than $400. I cancelled my policy with AIG after that. That is ludicrous!

AIG Life Insurance is very helpful. There is a representative that comes to your home and helps you fill out all of the applications. This person goes through all of the paperwork with you and walks you through a payment plan that fits in any kind of budget. You can set it up to directly be taken out of your bank account and you can set up payments for once a week or monthly. Our payments are low and the insurance amount is very high compared for the amount you pay each month. Another great feature for this insurance is that you can pick to have college money for your children in case something happens to the breadwinner in the household.

I thought I was too young for life insurance but I was wrong. I am so satisfied with my policy. I took out 25000 to make sure that once I am dead and gone that my kids and husband and any more of my family would have to worry about having to gather all the money for a funeral. My policy was so great that I got the whole family life insurance.

I am very thankful to have life insurance. After age 55 it starts to get harder to get a good life insurance especially if you have a pre-existing condition. Now I pay mine up every 6 months instead of once a month this time to work out great for my family. Even though it's a small policy I do like this company. And their customer care is nice also.

I feel this company is good. I got a good rate from a good price. I feel everybody has to make money. No love lost but I feel they should be cheaper. In the old days people used to save money for those type of things. Nowadays nobody can save money so the insurance companies win win win.

I like the fact that this life insurance policy thru my employer is free for me and my beneficiaries. It covers you 100 percent in case of accidental death. You don't have to have a health screening, or worry about being denied, in order to be enrolled with this company. You have peace of mind with this policy knowing that your family will be taken care of and not given the runaround like most companies. I would recommend this company to others.

I have State Farm insurance for me and the family members in my household. The life insurance that I have for my family I feel is very affordable. It was very easy to get started with the family life insurance. I had to answer medical questions for everyone, to include very detailed information to include surgeries etc. I also had to include everyone's personal information to provide to the insurance company in order to obtain life insurance. The paperwork that I had to fill out for life insurance was pretty lengthy and did take some time to complete. The premiums for myself and my wife were very affordable. Also the life insurance that I have for my children was really cheap. I was very surprised with the cost. It was very cheap.

Not the best outcome with the insurance representatives. My coverage is great but, dealt with a couple different agents as I tried to insure my whole family. First one put in the wrong information which was not caught till a month later when I finally received my first policy, so they fixed it and I received it back. Now there with three of us somehow no longer on the policy which I was paying for the whole time which I later got a refund for after two months but not before I had to write a letter and send in proof of who I was due to they put the wrong last name in for me, and other incorrect info as well which caused other issues... by the end they would not cover my autistic son or daughter with Pots (Post Orthostatic Tachycardia syndrome) so I insured them through another company.

I suffer from PTSD as a result of death threats, a terror attack and subsequent work environment during my employment with World Vision in Pakistan. I received 2 years income support from AIG, treatment and did get rapidly better in first year but remain unable to work due to diminished memory and organisational skills as well as a tendency towards emotional upset, till now. At two years under the terms of the policy the income support ceased. I am not better but have no income now. So my treating psychologist suggested the work injury combined with the terms of the insurance and lack of income have created conditions that will activate my PTSD rather than allow further recovery. So I asked the insurance to assess me for MMI and final payment - to remove myself from the conditions preventing any further recovery.

After my claim was denied for having the word "Stable" in it. I kid you not, my medical paperwork listed my symptoms as "stable". No worse, no better, but I'm still disabled. My claim manager told me the decision was squarely on THEIR nurse who reviewed the paperwork. After speaking to his boss's boss, I found out that it's his decision and his alone to approve or deny a claim and that the nurse was only offering advice. So I called him out on it and the reply was "NONE" no reply. The coward hides behind his desk and paperwork and I'm no longer allowed to speak to him. Which is fine by me. That "lying rat **". So his boss calls me and ask for medical info. I told her all medical questions must be submitted to my doctor and that she had all that information anyway. Please beware. They try to catch people lying after asking confusing and repetitive questions. Please NEVER NEVER DO ANY BUSINESS WITH THESE PEOPLE.

After paying disability premiums for 25 years, I filed a disability claim for a deep vein thrombosis followed by a stroke. I am a medical professional who had been working at a high volume, high acuity hospital. Despite the statement from my personal physician, the insurer denied my claim on the ground that I would be capable of alternate employment. The contract I signed 25 years ago indicated that my disability insurance would be applicable if I were unable to perform the substantial duties of my profession. The contract gave no indication that I had to be totally incapacitated.

They cancelled my life Insurance for non payment without notice. I have been paying for life insurance for 18 years on a 20 year policy. I never received a statement (BILL) from them as I have been getting every 3 months for 18 years. Never received an email as I have received in the past when I was late in making payment. No cancellation notice, nothing at all. They just cancelled my policy. These people knew they did not do these things. They did it on purpose. So it's my fault. They are liars and thieves. So they took my money and ran with it. Where is our government?

I had a stroke 3 years ago which caused my income to go from 75K to 20K per year on disability. My husband had to also quit his job. I sold my house because I could not afford it anymore and moved to Puerto Rico. I requested a check from my annuity account through AIG. However I changed my address before the check arrived and was in dire need of the money to pay for my importation costs, my life insurance policy and monthly medications. I called AIG to do a stop payment on the check on 9/4. I received the original check on 9/7 so called back to see if they can cancel the stop payment request. I was advised that the stop payment was already submitted at 8 am and there was no way of stopping the request so I needed to wait for the reissue and was told I should receive it by 9/11.

I went & am still going through different agents. Does this say enough? I bought 1 policy and later was told it wasn't the policy I purchased. The previous policy I was adding extra money for my own use. Lost in when I transferred to new policy. If I were not so invested, I would find a different company.

This company has so much fine print! They will find an excuse to deny almost ANY claim. They can always find a reason and get out of it. It is absolutely useless to invest in this company. Use your money elsewhere.

AIG Direct through the agent who sold me the policy failed to process the paperwork despite providing a notice the policy was in effect. Purchased a life insurance policy in March and was not notified of the error and lapse in coverage until the end of June. Was told all the information was on file, but not processed. There was no explanation for why notification was not given sooner or why the paperwork was not processed. Simply gross negligence and incompetent.

I paid my $86.13 for my policy on April 20, 2015, not knowing that my policy has jumped up to $604.20 until I receive a check back almost 3 months later saying my husband policy has been cancel. Why in the hell did you cancel a policy after it was your mistake in the first place. I paid them good for 10 years and I guess some kind of way that you found out my husband is at the end of his life you are doing this dirty **. I am losing my husband and now I have been slapped in the face with how will I lay my husband without any policy to fall back on.

I have requested information regarding two life insurance policies that were owned by myself and my sister (**) I believe. I was told by family members that the policies were cash out on illegally years ago without our knowledge and or authorizations. There was money reported to the state of Texas and that's how I was able to get contact information AIG. I contacted compliance dept. In order to confirm if what I heard was indeed true. I filed a complaint with your so-called compliance dept. where I found certain reps to be rude, condescending, nasty, incompetent, and very unprofessional. Instead of giving me the proper information that I've requested, they've decided to ignore my concerns and are very evasive when questioned about information that I'm assuming I'm entitled to.

I lost my baby's father to a fire with the Tank Tech company.. And their insurance is through AIG! My daughter is suppose to receive a check every Thursday of every week, but that only happen right after he was killed.. As time went on AIG didn't care when I received the checks.. I called numerous times, for a direct deposit form & it took 7 months before I received one.. AIG would take so long to send my daughter checks out that I would receive 3-4 checks at a time.. I talked to so many reps & managers at AIG.. They all give me different information each time I call..