AIG Life Insurance Reviews

Filed a claim for damaged (actually destroyed) baggage, never heard from them, looked up the status, found out it was "closed". Contacted them, again heard nothing. I will not use this company again since claims are the backbone of insurance.

I purchased their insurance protection via Expedia. A scamming rental car called Zezgo accused me with existing dents on their rental car, and charged me $2,000. I contacted AIG, but they didn't help. Wasted money for nothing. I shouldn't have purchased insurance protection.

I give them one. We bought life insurance from them almost 20 years ago and it has not increased in value at all. They screw me around when I was with the rep and she said it would increase in value, but they put me in one that didn’t build any interest or value. I call them and try to get it changed, but they said I couldn’t for that kind of policy. And I told him they put me in the wrong one at the beginning. You lied to me, but it is you get somebody that don’t speak in English and they’re very rude so never buy from AIG. They’re a rip off.

For over 20 years have had claims quickly responded to & settled. However this has changed in last 7-8 months. Have called repeated concerning claims filed months ago & always told examiner is reviewing. Meanwhile premiums don't have any problem being processed. Am wondering if AIG is still solvent or has become a scam. Highly disappointed in current practices vs past years. What's happening with management?

I have called this company over 10 times trying to get a form filled out correctly. EVERY TIME I have called I have been told that the form is filled out incorrectly and that I need to resend it. Each time I have called and spoken to a different Customer Service Rep- I get a different answer on what needs to be filled out. I asked to speak to a manager and was told that I couldn't. I can't imagine having anything with this company if their CSRs can't get simple paperwork straight. Will NEVER recommend this company to anyone.

I purchased AIG insurance to cover my trip and the experience dealing with this company was unacceptable. I had to file the same paperwork over and over, my emails were not answered and they denied the claim after 2 month because I received partial credit at the Flight company. Even if I followed their policy and signed the waiver that I will not use the voucher. Don't waste your money on this company. It is more headaches than it is worth it and They clearly don't want to pay.

Back in April 2023 my family and I plan a trip to Dominican Republic. From Sep 28 - Oct 9. My son was currently in the military and took time off for this trip. we booked round-trip airline tickets through Frontier and bought insurance. I was told by the representative it covered trip, delays, cancellations, food, new tickets, hotel.

Asked that the life insurance policy be surrendered on June 7, 2023. 33 Days later I still don't have my check. So I have decided to share the CEO's home phone number online. If you are having a problem with your policy maybe this guy will get tired of the phone calls. 203-662-1188 and the CEO's name is Peter Zaffino. I have sent messages and get no response. I have called customer service which is yet another joke since all they say is they are sending a message to distribution. Their website says 7-10 days for payment but apparently that is a joke. The CEO makes over 6 million a year.

I purchased travel insurance from this company months before my flight to Hawaii in December of 2023 was canceled by Southwest Airlines the night before my scheduled flight. I submitted all of the requested documents and letter from both Southwest Airlines and my travel agent stating as to why my flight was canceled due to inclement weather conditions. I have had two claims adjusters since I submitted my claim back in January. My claim was denied by the second adjuster saying that AIG would not honor my policy because of the airlines cancelling flights because of the weather and welfare of their employees.

Looking for life insurance for myself and am a pretty healthy fellow. I contacted a woman named Beth ** who seemed very nice at the time, answered a few questions and she gave a rate that sounded pretty good. I had their physical, labs, vitals, and questionnaire went well but then my rates were raised almost one hundred dollars a month or 30 thousand dollars over the life of the premium for gaining a little holiday weight! I am 225 lbs. 6'1. Not the best but not the worst either! Completely horrible business practices and she told me I would have to lose ten pounds which is doable but keep it off for several years before the original rate could go into effect!

They tell us we must submit to to the US only medicare for Thailand injury, we don't know how to do that and medicare told us it's not covered. Should I send them the medicare rules to AIG?. Medicare takes months to reply. This is a scam now. They paid on another claim 2 years ago without the run-a-round. Don't buy it.

For 11+ yrs I've had an ADD insurance policy with this company. Never missed my payments as I had auto drafts. In Oct '22 I had to update my card info for the drafts. They took the payment and then sent it back as a refund. This where insanity took over. since Nov '22 I've had almost a dozen calls to figure this issue out. Should be cut and dry to update card information, it has in the past. But not now. NO ONE here seems to know what they are doing, let alone have the correct info to correct this issue.

I have been providing my claim information multiple times and then I received a huge form and I bought an Cancellation trip insurance where now it is a horrible process where I had to provide the information multiple times and it seems I will lose my $735 and I feel it is a scam to pay to this kind of company. My mother had a surgery and I had to cancel my flight and now they are asking for doctor's certificates and a lot of documents and I was not the person who had the surgery.

My grandma just past away in December with only a $4000 life ins policy no thanks to AIG. Check this ** out.... My whole life growing up I remember Rich P. coming to my grandma's and her paying on her life ins. Well I never knew she had one for me till a month before she passed. Since 1998 or 99 she paid on these. Mr Rich the ins guy ran off with my grandma's money in around the early 2000's. 2008 or so she paid for 10 to 15 years on these and he ran off with her money. So it was paid not on time but she never missed a month. Before she passed I found out she repaid mine in full for $25000 now in full. Paid it up in 2012. No more payments. Well I call in on mine and they tell me it collapsed due to someone got a loan out in 2015 for $300 and didn't pay it back. And couldn't tell me an address they sent the check to, but someone signed my name to it.

I have my life insurance with AIG since the nineties. This year they changed their on-line site and, since then, I have not been able to make an on-line payment at all. Have to call them to make a payment. Complained about it and was told they couldn’t do anything about it. Only thing that could do was raking the payment over the phone. I have sent several secure messages but they have NOT even responded to any of my messages. I am VERY upset and Extremely disappointed with AIG.

For 1 week now I have heard my grandfather who is 93 on the phone with you guys for days trying to fix a basic address change. He has sent mail, spoken to representatives for hours and been on hold for hours. He has had a policy for decades, because of his age to us it seems like they want to avoid any potential payout, they want him to die before taking care of his request. He has been waiting days for a promised response/call - nothing. Time is something he doesn't have and they are taking him in circles. Poor guy is losing his life on the phone with them. There are more helpful insurance companies out there. This company has no respect. Avoid like the plague.

I have had nothing but trouble with this company since my original broker retired. I cannot get the company to assign me to a broker. I had to change my life insurance benefit because the company began renewing a rider I had for years every month. The premium was more and more each month, which ate up all my accumulated value. I ended up dropping the rider, thus losing 2/3 of my benefit in order to keep the base policy. I am a cancer patient, and as such I cannot get any other insurance. When trying to communicate with the company, I have been run around for the last 2 days just trying to access the web portal to make my premium payment. This company does not value customer service, and it seems we (customers) are more of a burden to them than an asset.

AIG is handling my late husband's retirement account. I have had three (3) extremely unprofessional customer service representatives over the past 4 weeks as I try to deal with closing out his accounts. They start with 'So sorry for your loss' then proceed to talk over me and can never transfer me to anyone helpful (sorry that department doesn't have a number they can be reached on?!?). I quite literally had Sharon (actual name) raise her voice when I asked to speak directly with the legal and then the claims department.

They would not allow me to get a life insurance policy on my 19 year old. They said only his wife would be able to get a policy since he did not have a job but he’s 19 in college and not married. Meanwhile my friend who referred me to them has a policy on her unemployed 22 year old unmarried son. I guess they pick and choose who they let get a policy. Not even worth the hassle.

We’ve been waiting two + months to have a policy issued from AIG. I was told that during the medical underwriting phase they cover you with temporary life insurance. Well now they’ve finished the underwriting and have approved the policy. And they’re dragging their feet for weeks prior to issuing it, probably intentionally since my due date is coming up. And they have conveniently removed the temporary insurance they give all clients so I now have zero life insurance going into the birth. But here’s what ticks me off most: though they claim to be finished with underwriting they are STILL pulling my medical records as the pregnancy continues and it looks like we won’t actually have a policy until weeks or months after the delivery. It’s a low risk pregnancy but you never know.

So I have had AIG Life Insurance since 1992. About a year ago I received a letter from them telling me my then current life Insurance policy had reached maturity and that if I continue with them as my insurer my premium would go up from $9.80/month to $26.??/month but if I continued with the policy they would not raise the rates for another 5 years. So I signed on for the new rate at $26/month on the promise that the rate would not go up for another 5 years. Fast forward to a few months ago, I get a letter from AIG that read that my premium would be going up to $78/month!

I had 11 other insurance companies I spoke with today. They were all very friendly and willing to help on the phone. AIG was by far the worst. After following up on missing documents I had requested with another representative who was unclear and rushed, I was treated in an unkind way a second time. The second lady named Karen told me to wait 2-3 minutes to resend the specified form (simple task since I had specified it), but then left me on hold for 20 minutes when all she had to do was resend the form to my email I gave her again. Not only, did they put me through hoops and hurdles the first time, the lady picked up an attitude and abused her power. These people act like it isn't their job to help and be friendly both ways. We are not stupid. I was astonished by how horrible they were.... especially after receiving amazing help from 11 other insurance companies.

Our father passed away in September 2020. AIG sent a packet for us to process the death claim benefit. We are 4 beneficiaries who live in different parts of the world. I had to get everyone to send me their information. Bank account info, Social Security numbers for AIG to direct deposit the benefit payout. I spent 20$ to get a form notarized and sent the copy of the death certificate. After getting all our paperwork together, I faxed it all to AIG. First when I called to follow up 2 weeks later, They claimed they did not receive all the paperwork.

I had them for quite some time and decided to close my account. I called and ask to speak with someone about closing my account. They advised me that I didn't need to close my account that all I had to do was not pay for a few months and the account would close itself out. I didn't care for that and insisted that they close my account, the lady said she cannot do that for the account will close itself out in a few months. Now 4 months later I still kept getting bills and I called repeatedly and was told each time that they do not close accounts that the accounts closed themself out. I've contacted another insurance company asking them if this was protocol and they told me no it was not. So to me they are a fishy company and I'm troubled by that because of the concern this will go against my credit showing an unpaid balance. I've never heard of this before and again I've spoken with several other people and they agree it's not good business practice.

Bought a policy for my Wife. Upon her demise, the funeral home filed the paperwork. Was told to wait 7-14 days for payment. After day 21, I called AIG and was told they need another form (they already got one). I personally faxed it in to them. The other reviews are correct. Payment delay must be their game. I'm not gonna play around, and contacted my state insurance complaints dept. and filed a complaint. I'm not getting stiffed. Losing my beautiful Wife was hard enough, without this added grief. May God have mercy on their souls, if they continue to operate as such.

Public service announcement: Do NOT under any circumstances purchase insurance from American General Life Insurance, also known as AIG. I haven't been as dissatisfied and completely disgusted with the customer service from a company in many, many years, and yes, I have dealt with Comcast multiple times. This is worse. I won't go into details because of privacy issues, but please heed my warning and tell your friends and family.

My father passed away February of 2020. All of the beneficiaries received the paperwork from AIG. We submit the paperwork back with the death certificate. We have been getting the run around, each time we call it's a different story like I have read on the past reviews. I am surprised how a company can take advantage of families during their time of sorrow and they appear to have no one governing this agency. I have called over 20 times and each time it seems the next representative is worse than the last one. I don't understand how this company is still in business. I also have and insurance policy with AIG and after this experience I will be canceling. I would not recommend this company for any type of insurance services. The company has ethical issues when you view all of the complaints and the company is located in a few states.

I bought this policy in 1991 for $300,000 paid $100 a month..It is what the agent said...As time went on I had to increase it to $2000 then $300 a month...It was a universal policy....Now at age 70 it would have taken a $1000 a month to keep it in effect...The gove has banned this type of policy...I eventually was able to sell it to a broker...But it was a terrible experience. The agent lied right to my face about it....It was an AIG product....Don't be fooled....Life insurance agents are not to be trusted.

I got the policy when I was 19 or 20, got worse service for the last year I had it. Insurance man ALWAYS came to house til the last one. Spent 4 months trying to catch him or meet him at various spots and decided to cancel, was told had to meet in Chattanooga to verify name change so I did that, then asked to cancel, signed documents and left. Started getting bills, in mail over a year later. I called and was told policy was never cancelled, they still have wrong name on file so asked, Chattanooga office closed less than a week after my visits mailed another form. 6 months later got another bill, was told I didnt notarize it? Was due cash but guess that's how they keep it. Not paying another nickel and was a very incompetent person who was in charge of my policy, would never do business with them again. Over 18 years of pmts gone....

Purchased a travel insurance policy through their subsidiary TravelGuard. When we cancelled the trip due to illness, they stonewalled our claim for 4 months, refused to update us (I made 10 calls to confused representatives who gave false information) then settled the claim for 25% of the trip value. Do not use AIG or TravelGuard.