AIG Life Insurance Reviews

I had been meaning to obtain life insurance for my wife and I for quite some time. Did some research and for our particular needs/situation AIG was suitable. They even sent someone to our home to conduct the medical portion; which was a few questions and a blood draw. See no real reason to change.

They are very helpful and do most of the hard work. They are a good hardworking company and listen to what you want and need. They don't try to talk you into stuff you don't want or need.

I had the life insurance after my late husband passed away. The cost was very little but about a year ago, I found out the amount had decreased to $500.00. I wasn't aware that the amount would be decreasing as I aged.

Thank God I haven't had to file a claim! Compares to New York Life and Mutual of Omaha for companies that offer no physical policies. Got it for buried insurance. There is a two year waiting period to fully cash in.

I purchase 2 policies in 1987. They keep getting the payment amounts wrong and the due dates. They cancelled one of my policies returning no money. They are still getting the payment amounts wrong and due dates. What a scam!

I have been with this company since 2003. I have a policy and my kids are my riders. So far so good. Sorry to hear about all the bad experience a lot of you have had. Best believe if I go through the same thing, I will be writing a review too. But I pray AIG is not as bad as what I'm reading.

I filed a claim on April 10th and have waited nearly three months for a response. While I realize that a global pandemic slows business I feel this timeframe is completely unacceptable and purposely delayed. Today I finally received an email back explaining that my claim was denied as it did not fall under their listed reasons. I was directed to view an attachment that was not there and when I emailed the adjuster back I received an outdated out of office reply stating the adjuster wouldn't be back in the office until July 6th (yesterday). I would like to see an explanation on how a global pandemic is not one of the listed reasons for filing a claim. It seems like AIG is just like any other insurance company and not interested in paying out when it's time for them to. I will be posting this message on numerous social media sites and filing a claim with the BBB and Consumer Affairs.

Stay far away. Over the years that I've had these policies (one for me, one for my husband), I have an extraordinary amount of trouble with them. They lose payments, misfile payments, and make it extremely hard to pay or access information online. They're constantly cancelling policies due to their mistakes, and it can take months of pointless phone calls to straighten out (when they make a mistake, the burden of proof is on the consumer).

My father recently passed away at 101 years old and to the last hour of his life his mind was sharp. A few weeks before his death he asked the family to change a small life insurance policy from my sister’s name and use it for my mother’s care, who is on home hospice, so we hired a Notary Public to come to the house to witness Dad signing the changes. We called today and they said, essentially, too bad his signature doesn’t match the one from 30 years ago.

AIG in Dubai cheating with people. Earlier I had a policy name family safeguard but suddenly after 2 year later I receive a message they will not renew my policy. I'm working with salary of 2500 from there every month. I use to 22 dhs for my future in case I will face any accident in my life. But they cancel my policy without returning my money. It's really bad.

I got injured on the job at the end of September. I submitted a claim through my accident policy of which I’m still trying to get processed. Customer Service is RUDE & speak to you in a VERY unprofessional condescending tone. They give out ** information & speak to you as though you’re nothing. The insurance adjusters DO NOT return phone calls as their voicemail says they will. I injured my wrist & had to have surgery due to an accident. I was sent a letter a few weeks ago saying my claim will not be processed because my paperwork doesn’t indicate my injury was a fracture. The policy is misleading & I keep getting the run around. Clearly there was an accident related injury because I’ve been off for over 3 months. I wouldn’t recommend anyone purchasing a policy from AIG because they don’t care about the consumer. All they want is your money. If I could give a -10 star I would.

RECEIVED A LETTER IN THE MAIL (Dec 13th 2019) asking for a copy of my sister-in-law death certificate. They found me and I had no idea about this policy. I called on the dec 14th and was told they couldn't give me any information on the policy until I sent the death certificate. I finally sent the death certificate and called again on Jan 3rd only to be told they still couldn't give me any information and that they would send out a death claim form. Today I called and was told they still couldn't tell me if I'm the beneficiary or not and if I didn't get the claim form then that means I'm not the beneficiary.

My husband and I had purchased an Old Line Life Term Insurance Policy 20 years ago. Unfortunately, AIG bought them out. The policy was ending in December of 2019, so we called on November 12 of 2019 to let them know we did not want to renew the insurance policy. The person we spoke with stated he terminated the policy and stopped the automatic monthly payment. He also told us to ignore any correspondence from AIG.

I give ANY insurance company a one star is because they asked people out there insurance money. They do not have any regards about people feeling when they have lost a loved one. On March 6, 2019 I lost my brother who my mother purchased the insurance policy for him and named herself as the beneficiaries. My mother passed on 8/26/2014. I am the only survivor of my family which that fall under my mother estates. Been fighting with AIG since July 2019 when my father passed 7/01/2019 after finding all the insurance my mother had purchased. They are very irresponsible, nasty, unfriendly had attitude people I have ever deal with so if anybody have policies with AIG think twice about cancel your policies with them plus they are not under BBB. That should tell you something about the company.

I have been paying on a life policy for my husband since January, 1989 and now get a letter telling me I haven't been paying the right amount of premium. I pay this quarterly and the billing shows a certain amount which is exactly what I pay. When I called them they told me it was "up to me" to send the correct amount -- what -- I pay the amount on the billing. Too bad they say his policy will lapse so too bad unless I send them $1600. My husband will be 80 and we are on fixed income so where will I get this kind of money. Supervisors are as stupid as their customer service team. Have been taught to rely on life companies to be there when you need them but this one is truly simply pitiful and crooked. Guess I can just kiss my $30,000 plus away because they have made all the money off me that I'm willing to give. Someone needs to put a stop to this kind of business practice.

On Oct 7 2019 we got a letter from AIG with the 2 refund checks stated our life insurance has been cancelled because we did not pay since May 2019, I call the customer services with the very bad experience, all they said, "Your policy cancelled and we can not give you the same prices" if we want to buy it again, I call my bank and they don't know why these checks were returned and we had them auto payment for years from my checking account, now they send send forms to reinstate, I ask for my agent so they can help me out but the customer service said no, there are many things I don't understand.

AIG is stonewalling claims and holding onto "your money" as long as they can. It's bad enough to have to deal with the DEATH OF A FAMILY member, then have AIG stonewall my POD (Pay on Death) claim by telling me they received it but lost it, or never received it, need another document that they never said anything about until later. The latest stonewall tactic was AIG telling me the documents I sent are not visible on their system. - I sent hard copy notarized originals! What are they talking about!! I'm sure they wouldn't want to be treated like this if one of their family members died. This is unethical and illegal ACTIVITY.

I went through an insurance agent who connected me to AIG for life insurance on the house. When I realized we couldn't meet the monthly payment anymore, they told me my agent had to cancel it and that I, the policy holder, could do nothing. I originally wanted to switch it to a cheaper monthly plan but they said I would have to wait a whole year before doing that. What kind of business goes by rules like these?? Since they didn't want to take my money at all, I decided to cancel permanently and go elsewhere. I thought they would at least refund me the first monthly payment since I was only with them for one month, but they wouldn't even do that. I'm VERY disappointed in AIG and the fact they basically stole my money. I will not be recommending their services to anyone.

I had taken travel medical insurance and gone thru emergency medical during trip. These guys cheated me after providing all medical reports with no pre-existing conditions. After flight cancellation (non refundable), this fraud insurance team said, they do not help. I'm looking for lawyers to file a lawsuit.

I've been on the phone with AIG multiple times a week over the last three months trying to resolve a very simple issue. It takes 10 minutes or more to get a customer service representative on the line. That representative spends most of their time telling you how their computer takes 24-48 hours to update, how they can't talk to other departments that make decisions or have needed information, etc. It takes an act of congress to find your way to a supervisor. The supervisors, if you can reach them, give you the same sad story of how they can't do anything and have to rely on computers.

I had the EXACT same experience as Tish of Whitney, TX. This company is scammy beyond belief. I will never work with them again. Notices of termination despite sending them checks. No way to get customer service. They claimed we were sending our checks to the wrong address despite them cashing the checks. Con artists.

I bought travel insurance for my air travel. I has my work schedule change, I contacted AIG for a claim. They denied the claim saying it would not cover until someone is involved in accident, death or some other stupid reasons. The purpose of travel insurance should cover unexpected travel situations. Bottom line is the whole AIG is a fake and trash cheating company who deceives with their policies by not clearly mentioning what is covered and what is not at the time of purchase.

I purchased travel insurances for my trip to Mexico. When my travel plans changed I filed a claim which they denied stating my reason was not covered. What's the point of buying insurance if you're gonna lose the money regardless? Filed complaints with the BBB AND CALIFORNIA DEPARTMENT OF INSURANCE.

I bought travel insurance for my hotel stay for work. When my work schedule change, I contacted AIG for a claim. They deny the claim!! Bottom line is, what is the purpose of buying travel insurance when it’s time to use it, the company don’t pay!! Worthless!!!!

Started a new $250K life insurance policy with AIG, application, medical review and implementing banking info for auto-pay was all easy. It went downhill from there. I never received an email advising the start dates for auto-pay or a link to access the site for eService. A month had gone by before I realized I hadn't heard from them. I started searching their site, stumbled upon the eservice and began making payments myself. Several months later I received an email stating my policy was about to lapse. WHAT?! Yep, the payments somehow hadn't been applied. I checked my bank statement, they'd all cleared my checking. So I called and yes the customer service sounds as it's been outsourced from US - after getting nowhere with the initial rep, I asked for a supervisor who sounds like she's locally based in TN where cust service calls are routed to.

I have been waiting on my payout from them for almost 2 years. I lost my fiancee and daughter in Dec 23, 2017. He had life insurance on himself and my daughter down as a child rider. I've been going back and forth through emails and calls. The last person I talk to is on vacation. That must be really nice. I have no idea what that is like (I'm too much in debt) (1 funeral is not cheap, much less 2). I understand it's in contestable period okay. You need his medical forms. Okay. His sister, his daughter and myself have filled out at least 2 release forms each to get this done. Finally I was told, "this is great."

My husband has AIG. They have the worst customer service I believe we have ever encountered. They never send a bill -- they only send a NOTICE of PENDING TERMINATION -- every single time. I talked to them about this some months ago, but it is still the same. They use that as their bill. This document always says "the policy will terminate unless payment is recovered by.....(date)." RECOVERED? This is their first billing on this premium!! I can never pay through the website. It keeps rejecting my log ins and also my passwords, but it won't let me reset the password either. It is a "catch 22". Today I cannot pay by phone either as the systems kicks out the information I enter. There is no "dial 0" for operator option. Nowhere to get help. AIG really stinks.

I get billed quarterly for my life insurance premium. I always pay it online the same day I get it and every time I get a letter about a month later saying my policy has lapsed due to payment not being received. Seems like what they're doing is trying to set up a fake paper trail so they have a reason not to pay out when the day comes.

I have been lied to on two separate occasions by customer service which resulted in a financial loss to me. I am questioning whether this company will actually pay Seth benefits to my beneficiary upon my death. I do not recommend this company. I would cancel my policy but I would lose the money I've already paid in. Someone in upper management needs to correct the problems with customer service, however I am highly doubtful this will happen. They continually say they are a reputable company having been in business for over 100 years. That only means 100 years of deceiving and preying upon consumers. Please, please take my advice and do not do business with this company.

I completed the required paperwork to file a claim for a special needs cousin who passed away suddenly. She had no parents or siblings still living, so all of the funeral expenses fell upon me and my mother, which required a second mortgage on our home. After a month of NO RESPONSES, I called every day to find out the status of the claim only to be told, it will take another 48-72 hrs. As I started to read the other reviews posted on this site, I started to notice a pattern. This must be the mode of operation for AIG, to delay or avoid paying claims. They seem to cash the premium checks very quickly, however, distribution is quite another situation altogether!

Absolutely terrible company, do not use them for anything. I filed a claim and they didn’t even consider it. Customer service is like talking to robot. Do not use them. SCAM. DO NOT USE THIS COMPANY. SCAM SCAM SCAM. ** THIS **.

At 69 yes my life policy would expire at 74 but at 74 Insurance could is unaffordable, AIG came to my home with my financial guy to present an annuity/life policy. The AIG agent misrepresented the program where if I used the money as an annuity I would still provide the full investment as a life policy to my wife. And my annuity would be life long (both very important as my wife was younger). My agent filled out my application incorrectly to submit to AIG. AIG would not allow my wife on the annuity so when I pass she has no Inuits income.

If AIG is considered one of the better insurance companies, we are in serious trouble. Customer service is a complete nightmare. The company does very well for taking your money but struggles to resolve problems/issues. If you have to call customer service for any reason, God help you! The incompetence is very obvious from the minute they answer the phone. I would rather speak to a robot than to listen to the representative stammer and stutter to resolve my issue - which is still not resolved by the way. If I didn't have enough reasons to live, I need to live so that my family doesn't have to deal with this incompetent company. If you searching for life insurance, I truly encourage you to look elsewhere. You do not need the headache that will come with these idiots.

I have been trying for 6-months to settle a death claim on my late mother's accounts (2)! These small settlements are the only thing holding up the final settlement of my late mother's estate. We get no explanation of what the problem might be, just "stonewalled": with the phrase "your death claim is still under review in the legal department"! Is AIG stalling on all claims so that they can show a profit for the quarter? Based on my family's experience with this claim, one of my sisters is considering moving her account to another investment firm, and for sure, I would not invest with AIG, in any form!

Formally, my retirement account was with Valic. AIG assumed Valic and this is where the problems began. The once kind representative became nasty and began forgetting scheduled appointments. I put in paperwork with the Plan With Ease Part that is a part of CPS. The next thing I knew varied information was required that was not written before. I have completed the paperwork, emailed and faxed other work. I have received three word emailed replies to my questions. I have been ignored when emailing for clarity. At this point being almost a month since my request, I am seeking out my attorney as to why the money I saved for retirement is being stalled and no information provided. I am also going to contact the BBB. I am finally going to contact the teacher’s union to advise teachers not to use them as a retirement prospective.

I was trying to cash in an insurance policy that had matured after 62 long years. So I did all the necessary paperwork expecting a check to arrive in 14 to 21 days. After 27 days had passed I contacted the company and they said they never received all of the paperwork. So I overnighted (25.50) the paperwork in question. Called AIG the next day and was told they had received it and that I would receive my check in 10 to 14 days. Gave them the allotted time still no check.

My mother was harassed by this company's cold calling, financial advisor over three or four days to take out one of their policies which costs more than the other company she has been with for years. I have lodged a formal complaint with them, and will also be doing so via FSA. Their financial advisor became quite aggressive in tone, and did not like the fact that I would be as mums appointee be cancelling this cold called pressure sold product.

I needed to pull out my policy. They told me it would take two months. 2 1/2 months they told me it was sitting on a desk and they forgot about it. I called and called and called trying to push this through going on six months and still have not received my money that was just going to my account. I keep calling but the only answer they will give me is, "We are working on it!!!" I asked to talk to a manager or someone in charge but was told no.

Updated on 03/04/2019: After writing my initial review here I decided to file a complaint with the BBB. Within five days of the BBB notifying me that they had contacted AIG, I received notice from AIG that a refund had been made to my credit card. Then today I actually received an apology letter for their "inadvertent" (yeah right) delay in processing my refund and being sorry that I had to contact the BBB. Maybe a complaint to the BBB might help others here.

AIG is an insurance scam. While traveling from Italy to Germany my 1 year old fell sick for a day, no alarming reason to go to a hospital or any kind of physician. So we missed our 0900 flight to Sweden, the airline proceeded to cancel all our tickets because of this, including our return flights. I had to (on my birthday) fork up most of the money my family and I saved for this specific trip and buy all new tickets so we could continue our trip and be able to make it home. AIG Insurance sold me FULL coverage flight insurance and has refused to pay. I did everything I was supposed to, I called before the missed flight, I called after, I submitted my claim, I asked for guidance and just always got the same answer, “I’ll annotate there was no physician's note.” Wow. Thanks for your help. AIG is an insurance scam.