AIG Life Insurance
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About AIG Life Insurance
AIG offers high-end home insurance policies to cover luxury homes. The company specializes in serving those with a high net worth, including several individuals on the Fortune 400 list. It’s a large company with various assets and resources, but its policies are fairly expensive for the average homeowner.
AIG Life Insurance Reviews
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They would not allow me to get a life insurance policy on my 19 year old. They said only his wife would be able to get a policy since he did not have a job but he’s 19 in college and not married. Meanwhile my friend who referred me to them has a policy on her unemployed 22 year old unmarried son. I guess they pick and choose who they let get a policy. Not even worth the hassle.
We’ve been waiting two + months to have a policy issued from AIG. I was told that during the medical underwriting phase they cover you with temporary life insurance. Well now they’ve finished the underwriting and have approved the policy. And they’re dragging their feet for weeks prior to issuing it, probably intentionally since my due date is coming up. And they have conveniently removed the temporary insurance they give all clients so I now have zero life insurance going into the birth. But here’s what ticks me off most: though they claim to be finished with underwriting they are STILL pulling my medical records as the pregnancy continues and it looks like we won’t actually have a policy until weeks or months after the delivery. It’s a low risk pregnancy but you never know.
The company was willing to subject us to health checks and set a higher $$$ rate for me based on my pregnancy stats (we all get heavier while pregnant), but we’re not going to be covered by the company until delivery - so we’re paying the risk premium spread over ten years after we get a policy, and yet they’re avoiding covering an actual risk. It’s a ** thing to do, and they led us to believe there would be no problem having insurance as the process goes on. AIG has a large number of insurance complaints, I think we’ll be better off if I shed the baby weight later and get competitive quotes from companies that don’t leave their customers hanging. They are my investment broker too. Now that I know their values I should transfer all my funds to another company before they find another way to screw us.
So I have had AIG Life Insurance since 1992. About a year ago I received a letter from them telling me my then current life Insurance policy had reached maturity and that if I continue with them as my insurer my premium would go up from $9.80/month to $26.??/month but if I continued with the policy they would not raise the rates for another 5 years. So I signed on for the new rate at $26/month on the promise that the rate would not go up for another 5 years. Fast forward to a few months ago, I get a letter from AIG that read that my premium would be going up to $78/month!
Needless to say I was astounded at the increase especially since I was told it would not go up for another 5 years. So I called, spoke to a representative that didn't believe me about them promising that the rate wouldn't go up for another 5 years. Basically, they were calling me a liar....good thing I keep great records as I went into my AIG folder in my filing cabinet and right there in black in white was their promise that if I continued with them "that rate will not increase for another 5 years". Once I mentioned I had proof, the representative gave me some excuse about COVID and the current landscape changing. I told them that I was PROMISED in writing that my rate would not go up in 5 years. I never missed a payment. They were breaching a contract.
But anyway, I told them to go do stuff to themselves that I would not be paying the new premium and to cancel my account. The representative told me that my account was cancelled and I thought that was it. NO. A month later they deducted $45.17 out of my account, which was a weird number since it wasn't the $26/month I was paying before but it wasn't the $78/month they said they were going to increase. It was almost as if they didn't want to lose me as a customer so kind of re-evaluated their $78/month and decided to change it to this $46.17/month on the sly, like I would see that and say to myself that is a reasonable price. Thing is....I was promised in writing that when they raised my premium to $26/month that they wouldn't increase it again for another 5 years and I expected them to hold up their end of the bargain.
So I got online and a funny thing, my account status was cancelled yet the $46.17 they withdrew from my account said my account was current. So I had to call and yell at someone. I called and asked about why $46.17/month was taken out of my account after I had cancelled and the lady on the phone said the $46.17 was my new premium amount (as I suspected they were doing the very thing I thought they were doing and expecting me to pay their "compromise" rate instead of the $78/month they originally raised it to).
The problem was, the lady on the phone would not guarantee that rate would stay the same next year. So again, I expected them to honor the original $26/month for the next 5 years or they can cancel the account. And I literally had to keep saying cancel cancel cancel over and over because the lady kept trying to get me to keep the $46.17/month and I wasn't going to do it. I must have said cancel 100 times before she finally got the hint. I asked why the account wasn't cancelled the last time I said cancel and I wanted the account definitely cancelled this time and my $46.17 refunded.
So the lady emailed me a form to cancel and I filled it out and she kept saying information was missing from the form. I filled out that form like 4 times, they even made my son sign the form. On the fifth time, I told them that if they didn't accept the form and cancel my account that I was reporting them to the insurance commission because I never had so much trouble cancelling an account before. They finally accepted the cancellation form and refunded the $46.17 they took out of my account.
What I think happened here is they thought they had a sucker that didn't keep good records and when they tried to renege on the previous deal and my reaction was to completely cancel, they thought they were going to try to negotiate a compromise on the sly but I wasn't having it. When you make a deal you stand by it. AIG said they were not going to raise my rates for 5 years, that is in writing, and they tried to raise my rates and pretend they didn't make that 5 year promise.
They are liars. I will never go back to AIG. I even wonder about their ethical practices on the premium pay outs, like based on their shady behavior over this, I question whether or not they would have paid my beneficiary upon my death. How hurting are they for money that they have to lie to keep your business then try to sneak in a different rate after you cancelled your premium so you don't leave them? Stay away from AIG if you can, they are shady. I am giving them 2 stars just because I had them since 1992 but I question their ethics.
I had 11 other insurance companies I spoke with today. They were all very friendly and willing to help on the phone. AIG was by far the worst. After following up on missing documents I had requested with another representative who was unclear and rushed, I was treated in an unkind way a second time. The second lady named Karen told me to wait 2-3 minutes to resend the specified form (simple task since I had specified it), but then left me on hold for 20 minutes when all she had to do was resend the form to my email I gave her again. Not only, did they put me through hoops and hurdles the first time, the lady picked up an attitude and abused her power. These people act like it isn't their job to help and be friendly both ways. We are not stupid. I was astonished by how horrible they were.... especially after receiving amazing help from 11 other insurance companies.
Our father passed away in September 2020. AIG sent a packet for us to process the death claim benefit. We are 4 beneficiaries who live in different parts of the world. I had to get everyone to send me their information. Bank account info, Social Security numbers for AIG to direct deposit the benefit payout. I spent 20$ to get a form notarized and sent the copy of the death certificate. After getting all our paperwork together, I faxed it all to AIG. First when I called to follow up 2 weeks later, They claimed they did not receive all the paperwork.
The fax I sent was verified completed, but I did not argue. 2 weeks later I called to see what was the delay and excuse was our father's death certificate was not complete, but I told them there was an abstract. They verified and accepted the certificate and apologized and said, "Please wait a few more days." Now a week and a half later, I was sent a check in the mail for the amount of $1.06. That was each of our shares. I called AIG to find out why this was the payment... We all believed we were each supposed to receive much more according to the policy.
AIG representative just said that is the payoff amount, my share and, "If you have a complaint, then write out a letter and send it by mail." We are all so angry and upset with AIG. The process, headache getting all the papers in order, getting forms notarized, and Faxing everything cost much more than the embarrassing $1.06 check they sent by mail. So now AIG has our Social Security numbers and Bank account information. This experience has made the death of our Father hurt even more.
I had them for quite some time and decided to close my account. I called and ask to speak with someone about closing my account. They advised me that I didn't need to close my account that all I had to do was not pay for a few months and the account would close itself out. I didn't care for that and insisted that they close my account, the lady said she cannot do that for the account will close itself out in a few months. Now 4 months later I still kept getting bills and I called repeatedly and was told each time that they do not close accounts that the accounts closed themself out. I've contacted another insurance company asking them if this was protocol and they told me no it was not. So to me they are a fishy company and I'm troubled by that because of the concern this will go against my credit showing an unpaid balance. I've never heard of this before and again I've spoken with several other people and they agree it's not good business practice.
Bought a policy for my Wife. Upon her demise, the funeral home filed the paperwork. Was told to wait 7-14 days for payment. After day 21, I called AIG and was told they need another form (they already got one). I personally faxed it in to them. The other reviews are correct. Payment delay must be their game. I'm not gonna play around, and contacted my state insurance complaints dept. and filed a complaint. I'm not getting stiffed. Losing my beautiful Wife was hard enough, without this added grief. May God have mercy on their souls, if they continue to operate as such.
Public service announcement: Do NOT under any circumstances purchase insurance from American General Life Insurance, also known as AIG. I haven't been as dissatisfied and completely disgusted with the customer service from a company in many, many years, and yes, I have dealt with Comcast multiple times. This is worse. I won't go into details because of privacy issues, but please heed my warning and tell your friends and family.
My father passed away February of 2020. All of the beneficiaries received the paperwork from AIG. We submit the paperwork back with the death certificate. We have been getting the run around, each time we call it's a different story like I have read on the past reviews. I am surprised how a company can take advantage of families during their time of sorrow and they appear to have no one governing this agency. I have called over 20 times and each time it seems the next representative is worse than the last one. I don't understand how this company is still in business. I also have and insurance policy with AIG and after this experience I will be canceling. I would not recommend this company for any type of insurance services. The company has ethical issues when you view all of the complaints and the company is located in a few states.
I bought this policy in 1991 for $300,000 paid $100 a month..It is what the agent said...As time went on I had to increase it to $2000 then $300 a month...It was a universal policy....Now at age 70 it would have taken a $1000 a month to keep it in effect...The gove has banned this type of policy...I eventually was able to sell it to a broker...But it was a terrible experience. The agent lied right to my face about it....It was an AIG product....Don't be fooled....Life insurance agents are not to be trusted.
I got the policy when I was 19 or 20, got worse service for the last year I had it. Insurance man ALWAYS came to house til the last one. Spent 4 months trying to catch him or meet him at various spots and decided to cancel, was told had to meet in Chattanooga to verify name change so I did that, then asked to cancel, signed documents and left. Started getting bills, in mail over a year later. I called and was told policy was never cancelled, they still have wrong name on file so asked, Chattanooga office closed less than a week after my visits mailed another form. 6 months later got another bill, was told I didnt notarize it? Was due cash but guess that's how they keep it. Not paying another nickel and was a very incompetent person who was in charge of my policy, would never do business with them again. Over 18 years of pmts gone....
Purchased a travel insurance policy through their subsidiary TravelGuard. When we cancelled the trip due to illness, they stonewalled our claim for 4 months, refused to update us (I made 10 calls to confused representatives who gave false information) then settled the claim for 25% of the trip value. Do not use AIG or TravelGuard.
I had been meaning to obtain life insurance for my wife and I for quite some time. Did some research and for our particular needs/situation AIG was suitable. They even sent someone to our home to conduct the medical portion; which was a few questions and a blood draw. See no real reason to change.
They are very helpful and do most of the hard work. They are a good hardworking company and listen to what you want and need. They don't try to talk you into stuff you don't want or need.
I had the life insurance after my late husband passed away. The cost was very little but about a year ago, I found out the amount had decreased to $500.00. I wasn't aware that the amount would be decreasing as I aged.
Thank God I haven't had to file a claim! Compares to New York Life and Mutual of Omaha for companies that offer no physical policies. Got it for buried insurance. There is a two year waiting period to fully cash in.
I purchase 2 policies in 1987. They keep getting the payment amounts wrong and the due dates. They cancelled one of my policies returning no money. They are still getting the payment amounts wrong and due dates. What a scam!
I have been with this company since 2003. I have a policy and my kids are my riders. So far so good. Sorry to hear about all the bad experience a lot of you have had. Best believe if I go through the same thing, I will be writing a review too. But I pray AIG is not as bad as what I'm reading.
I filed a claim on April 10th and have waited nearly three months for a response. While I realize that a global pandemic slows business I feel this timeframe is completely unacceptable and purposely delayed. Today I finally received an email back explaining that my claim was denied as it did not fall under their listed reasons. I was directed to view an attachment that was not there and when I emailed the adjuster back I received an outdated out of office reply stating the adjuster wouldn't be back in the office until July 6th (yesterday). I would like to see an explanation on how a global pandemic is not one of the listed reasons for filing a claim. It seems like AIG is just like any other insurance company and not interested in paying out when it's time for them to. I will be posting this message on numerous social media sites and filing a claim with the BBB and Consumer Affairs.
Stay far away. Over the years that I've had these policies (one for me, one for my husband), I have an extraordinary amount of trouble with them. They lose payments, misfile payments, and make it extremely hard to pay or access information online. They're constantly cancelling policies due to their mistakes, and it can take months of pointless phone calls to straighten out (when they make a mistake, the burden of proof is on the consumer).
If you call to find out when the next payment is due (easy to lose track of a quarterly payment), the recording skips the next date and gives you one far in the future, causing a missed payment (actually, I've experienced many, many ways they try to trip up the consumer. The end result would be the consumer losing coverage and having to buy a new policy at a MUCH higher rate…. They can make millions doing this. The latest? Although it's been mandated by law that insurance companies must give consumers a 90 day grace period, they just canceled my policy (again!) in spite of my being within that limit. My next note will be to the attorney general of my state.
My father recently passed away at 101 years old and to the last hour of his life his mind was sharp. A few weeks before his death he asked the family to change a small life insurance policy from my sister’s name and use it for my mother’s care, who is on home hospice, so we hired a Notary Public to come to the house to witness Dad signing the changes. We called today and they said, essentially, too bad his signature doesn’t match the one from 30 years ago.
Also, last year when he was trying to change the policy, we found out that Dad’s Social Security number didn’t match the one on the form by one number so he called, with the help of family, to inform them of the error. They told us he needed to submit his SS card, which we did and received a confirmation number, and today they said they never received it. They were rude and kept telling us the conversation was being recorded which we were more than fine with, though I guess it isn’t used to improve the quality of customer service. Now my sister, who has mental health issues, may receive the small payout which she is incapable of using for her own care so we are, not only heartbroken, but extremely upset and wondering how to care for Mom and my sister.
AIG in Dubai cheating with people. Earlier I had a policy name family safeguard but suddenly after 2 year later I receive a message they will not renew my policy. I'm working with salary of 2500 from there every month. I use to 22 dhs for my future in case I will face any accident in my life. But they cancel my policy without returning my money. It's really bad.
I got injured on the job at the end of September. I submitted a claim through my accident policy of which I’m still trying to get processed. Customer Service is RUDE & speak to you in a VERY unprofessional condescending tone. They give out ** information & speak to you as though you’re nothing. The insurance adjusters DO NOT return phone calls as their voicemail says they will. I injured my wrist & had to have surgery due to an accident. I was sent a letter a few weeks ago saying my claim will not be processed because my paperwork doesn’t indicate my injury was a fracture. The policy is misleading & I keep getting the run around. Clearly there was an accident related injury because I’ve been off for over 3 months. I wouldn’t recommend anyone purchasing a policy from AIG because they don’t care about the consumer. All they want is your money. If I could give a -10 star I would.
RECEIVED A LETTER IN THE MAIL (Dec 13th 2019) asking for a copy of my sister-in-law death certificate. They found me and I had no idea about this policy. I called on the dec 14th and was told they couldn't give me any information on the policy until I sent the death certificate. I finally sent the death certificate and called again on Jan 3rd only to be told they still couldn't give me any information and that they would send out a death claim form. Today I called and was told they still couldn't tell me if I'm the beneficiary or not and if I didn't get the claim form then that means I'm not the beneficiary.
Now keep in mind, I didn't even know anything about this policy and was told that they had to find the next of kin because they couldn't get in contact with the beneficiary. (Which doesn't make sense.) Any calls I make to customer service I receive different answer. One person tell me one thing and another person tells me something else. So now my understanding from today's call was I'm not the beneficiary and the answers I received doesn't make any sense at all. This is a ongoing battle that I nobody should go through with a loved one. CUSTOMER SERVICE NEED TO BE RETRAINED ON THE POLICIES AND PROCEDURES WHEN DEALING WITH PEOPLE ON THE PHONES.
My husband and I had purchased an Old Line Life Term Insurance Policy 20 years ago. Unfortunately, AIG bought them out. The policy was ending in December of 2019, so we called on November 12 of 2019 to let them know we did not want to renew the insurance policy. The person we spoke with stated he terminated the policy and stopped the automatic monthly payment. He also told us to ignore any correspondence from AIG.
In early December, AIG withdrew $872.54 from our account, a sum that was 8 times what we had been paying. When I called to ask what happened, the woman at AIG was horribly rude and told me she did not know what I was talking about because the policy had been terminated. We stopped payment on the withdrawal and filed a complaint with the California Insurance Commission.
We just got two letters today, January 17, 2020, one to me and one to my husband. The one to my husband was cordial but stated they had never received any notice of cancellation from us. The one to me was completely rude, telling me I could not cancel the policy because my husband was primary (My husband talked to the person in November to cancel the policy.), they had never received any notice from us and was just generally nasty in tone. His letter had a person's name, phone number, and email address attached; mine was signed by Customer Service.
It was very apparent mine was hostile and condescending in tone. I guess AIG hates women and feels it has a right to try to demean the mere "wife". We will be contacting AIG and the California Insurance Commission to follow up. We never bought this policy from AIG and now we would never have anything to do with them. The proverbial right hand doesn't know what the left hand is doing, and they feel it is just fine to be hostile and demeaning to women.
I give ANY insurance company a one star is because they asked people out there insurance money. They do not have any regards about people feeling when they have lost a loved one. On March 6, 2019 I lost my brother who my mother purchased the insurance policy for him and named herself as the beneficiaries. My mother passed on 8/26/2014. I am the only survivor of my family which that fall under my mother estates. Been fighting with AIG since July 2019 when my father passed 7/01/2019 after finding all the insurance my mother had purchased. They are very irresponsible, nasty, unfriendly had attitude people I have ever deal with so if anybody have policies with AIG think twice about cancel your policies with them plus they are not under BBB. That should tell you something about the company.
I have been paying on a life policy for my husband since January, 1989 and now get a letter telling me I haven't been paying the right amount of premium. I pay this quarterly and the billing shows a certain amount which is exactly what I pay. When I called them they told me it was "up to me" to send the correct amount -- what -- I pay the amount on the billing. Too bad they say his policy will lapse so too bad unless I send them $1600. My husband will be 80 and we are on fixed income so where will I get this kind of money. Supervisors are as stupid as their customer service team. Have been taught to rely on life companies to be there when you need them but this one is truly simply pitiful and crooked. Guess I can just kiss my $30,000 plus away because they have made all the money off me that I'm willing to give. Someone needs to put a stop to this kind of business practice.
On Oct 7 2019 we got a letter from AIG with the 2 refund checks stated our life insurance has been cancelled because we did not pay since May 2019, I call the customer services with the very bad experience, all they said, "Your policy cancelled and we can not give you the same prices" if we want to buy it again, I call my bank and they don't know why these checks were returned and we had them auto payment for years from my checking account, now they send send forms to reinstate, I ask for my agent so they can help me out but the customer service said no, there are many things I don't understand.
English is not my first language and the forms are confusing, why do I have to do all of these, we paid 11 years with the total more than $20,000 for nothing, so much stress on this issue, can any one have any advice or any lawyer can help us out, I'm relly stress. The customer service is the worst, I will not advise any one to buy AIG life insurance. Please help.
AIG is stonewalling claims and holding onto "your money" as long as they can. It's bad enough to have to deal with the DEATH OF A FAMILY member, then have AIG stonewall my POD (Pay on Death) claim by telling me they received it but lost it, or never received it, need another document that they never said anything about until later. The latest stonewall tactic was AIG telling me the documents I sent are not visible on their system. - I sent hard copy notarized originals! What are they talking about!! I'm sure they wouldn't want to be treated like this if one of their family members died. This is unethical and illegal ACTIVITY.
I went through an insurance agent who connected me to AIG for life insurance on the house. When I realized we couldn't meet the monthly payment anymore, they told me my agent had to cancel it and that I, the policy holder, could do nothing. I originally wanted to switch it to a cheaper monthly plan but they said I would have to wait a whole year before doing that. What kind of business goes by rules like these?? Since they didn't want to take my money at all, I decided to cancel permanently and go elsewhere. I thought they would at least refund me the first monthly payment since I was only with them for one month, but they wouldn't even do that. I'm VERY disappointed in AIG and the fact they basically stole my money. I will not be recommending their services to anyone.
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