AAA Auto Insurance Reviews

AAA insurance is a very fair cost and very customer oriented, has many services other than insurance and I really like the company. I have never had an issue with their claims processing and I really like that they have a local office with a customer service agent that I know.

Great coverage. Has a good deductible and I have had no problems so far with this company. I would definitely recommend them because they are helpful and great to talk to when you need help or have any questions.

Working with AAA has been very helpful and a positive experience. They work with me in positive ways, letting me know of new features that I might be interested in. They have helped my children become insured and with roadside service also.

My car was hit by a van on PCH avenue whose driver was insured by AAA. He changed lane with high speed from my right lane and came onto my lane overtaking me and hit my car. His van's tire on passenger back side hit my car. He knew he was at fault. He exchanged information but he said did not want to report to insurance because he was very afraid that his insurance would go up again. My car was damaged and I needed to fix it. When I called his insurance, I was assigned claim agent and I was told the agent will call me within 24 hours.

Very compassionate, they empathize but are professional in the best manner I have ever witnessed. If you love roadside assistance, a company that not only cares for you but also your friends and family this is the insurance company for you and the ones you love. I will always put my trust, and my vehicle's with AAA.

AAA is easy to work with and has great communication. Their prices are reasonable and better than anyone else in our area. We have them for our home and auto insurance and don't plan to switch anytime soon.

It provides me with benefits that satisfy my needs. Is always there when I need them for trouble with my car. If it an accident or some type of damage, works with me and very friendly with good customer service.

I have always had my questions answered right away and when I have a claim I was always satisfied how it was handled. Very professional company and competent agents. I also like the fact that I can pay my premium in monthly installments or all at once. For retired people on a fixed income it is very convenient.

They were cheap for a while but got too expensive. They gave me a discount when I got homeowners insurance and car insurance together, but it was still too expensive. I checked other insurances and the homeowners insurance was way cheaper.

I like AAA roadside assistance program. I have called them twice in the past and both times I only had to wait 30 minutes or less for a tow truck to arrive. Both times the tow truck drivers were prompt and courteous and gave me a ride to a repair shop.

I absolutely love AAA. They offer great customer service and rates and are always very responsive and helpful. I really like their auto club program because it helps you to feel safe while out on the road. They will come change your tire, tow your car, or even unlock your doors if you happen to leave your keys inside.

After calling 888-883-8611 to verify the balance of my auto policy, I was told I could save 10% by becoming a AAA card member. I verified several times to make sure we were "on the same page" and was assured that the 10% discount would be applied to the balance that I had just paid. I can't stress how many times I verified. I was told to contact my independent agent the next morning to sign up for AAA membership. I did just that the next morning. Cost - $49.00. My total auto insurance premium is 1600 (4 vehicles). So even 5% would more than cover the cost of the membership.

I have had really good experiences with AAA and they came to my need really fast when I needed to call them for help. I am really pleased and I would recommend them. They were really fast and efficient when my car had a dead battery.

I am satisfy for their service that they offer to me. They are there when I need them. They have a great offer to my insurance and I will recommend them. They never failed me for sure.

AAA provides good service most of the time. One time my car stalled 100 miles away from home. I called them up and they provided me with transport back home and a tow for my truck all for no extra cost. The only problem was that I had 2 other people with me but the people who picked me up only had two seats available. I had to call a cab for the other person and they followed us back home. In the end AAA really helped me and got my car fixed.

I have had triple A car insurance for over 2 years. I am very satisfied with my insurance. Never had any problems. Customer service is very pleasant and nice. They answer questions very fast and by the first call all of your problems are solved. I love their Roadside service whenever I get a flat. I can always count on triple A to come and save my day. I can get to work on time and not miss any time off work. I will stay with my car insurance for a very long time. I will never change. I am completely satisfied.

They always show quickly when I have a flat tire and they are always very friendly when helping me. The people on the phone are also very eager to help. They explained what was going on when I had car troubles and had me on my way in about thirty minutes. The national line is easy to follow when given the directions on how to transfer to someone in my area. I would highly recommend using their service because everything was fantastic in every way. I will most likely keep using this insurance for a very long time.

Never filed an accident claim, but my general day-to-day experience with Triple A is "Excellent". Their roadside service deserves its legendary reputation. Triple A is Top-Notch.

No one can get close to the rates I get. Had a claim and made 1 phone call and they emailed all the details. Truck got fixed and they paid their share after deductible, the whole process was A1.

I have had AAA insurance for over 25 years, and only filed one claim in that time. The experience was terrible (the customer service was non-existent).

I had AAA from 1989 until 2004 and never had any problems with them. The price was always right, there was a local office in case I had a question. I never got into an accident or received a ticket so there was never a need for me to call them.

I switched to AAA from Amica because I was looking for a company I trusted, one that had similar coverage, but had a better rate. I was most pleasantly surprised to get better coverage and at a cost savings. I am a Premier Auto Club member so I was able to save even more. I have yet to have a need to use the regular insurance, I have used the Auto Club road service and have been delighted with that. Just a note, the only reason I left Amica was the rates no longer worked with my budget.

We've been CSAA customers for auto and home insurance since the 1960s. And we've had a few claims on both policies. In every case, CSAA has intercepted our needs and fulfilled our expectations without delay or argument. They've bent over backwards. Can't beat them on price, either.

I hit a moose on a highway and caused considerable damage to my vehicle. My claim was handled with expediency and honesty. My vehicle was restored to near showroom condition.

I have been a member for about 40yrs. We have never had any major problems. We have not had to make a claim in at least 25 years. Though they are quick to add teenage or new drivers to your insurance, they are also quick in lowering the rates at age appropriate times.

When I locked my keys in my car AAA showed up right away! The process was simple and convenient. Everyone I spoke to at AAA was very friendly, knowledgeable and helpful. I would recommend them to anyone. They made a stressful situation into an easy process.

They are always helpful and willing to go out of their way to make sure everything is right where it needs to be. If there is anything they can do to help they are willing and no one complains or tries to make you the criminal or bad person. If someone hit you they sympathize rather than blame you and throw you to the wayside waiting for insane price hikes.

AAA insurance has never let me down. They have very informative and polite agents. I found their rates to be comparable to other companies and have been with them for 6 years. I would highly recommend AAA insurance to others.

I have used AAA as my auto insurance company for over 10 years. I had an easy sign up experience. Information on coverage was clearly presented. Renewal options are clearly delineated with more than adequate time to review and decide prior to end of current coverage. When I have needed to request a representative's assistance, I have found the toll free number easy to use and have received the requested assistance within a reasonable timeframe. Follow up contacts for claim assistance were very easy and I was able to choose the method. I have had 2 different claim experiences during my coverage time - and both were professionally handled, local recommendations were provided and the actual claims process was seamless.

I was involved in an accident on Sept 26 2015 Jeep Wrangler Rubicon. After 3 weeks of going back and forth AAA decided to total this jeep. The first value they came back with was low. This jeep had 4250 miles on it. After a month and a half we agreed on a value. It was over 60 plus days for them to pay claim. I had to make 2 payments to the finance company. I found out today 11/30 the payments I made were not applied to account due to the total loss was 9/26. This was the worst experience with a claim I have ever had. The worst lack of communication with the claims adjuster. I will be shopping around for different insurance when my renewal is due. I would not recommend this company when it comes to pay a claim after 23 yrs of paying insurance.

They have given us many resources for safe driving and maps etc. but also whenever we are in a sticky situation, they're there quick and efficiently. Once during the winter my car skidded off the road and had to be towed. They were there right away just by a phone call and my insurance didn't rise too much. Also they covered the few damages that were there.

Very friendly people who help me when I have issues! I have also have needed roadside assistance and have received it. Driving to Brunswick from Chardon every day can cause some issues especially in the winter. They have never raised my rate for accidents or issues. I have no complaints about AAA.

No words for it; we love the service and towing! Also the discounts provided at retailers and cruises are money-saving! Convenience within 30 minutes to have a tow truck help with whatever ails your car.

I am rather happy with AAA Insurance. They have always been easy to deal with when we've had an issue. I don't like having to pay the membership fee every year on top of the insurance cost but I guess the roadside help is worth it. We've had to get towed a few times and they have been great and got us help quickly.

I have been with AAA for 16 years. I have used all aspects of what they offer. I love that they have DMV services inside the office. They have come through for me in every occasion I needed towing. I use them for auto insurance as well as homeowners insurance. In 10 years I've owned my home, I used the policy a few times and never had any problems.

My experience is somewhat good and bad. I believe I pay too much for the coverage I receive. I am not really satisfied with the company itself, because if you get into an accident that isn't even your fault your insurance goes up and that is exactly what happened to me.

I've never had problems with them in the years that my family has used them and they've always been cooperative and supportive in any issues we've had. I would definitely recommend them and my family would continue to use them for a good, long while.

I'm very happy with them. They helped me out when I got locked out of my car while it was still running. They were there fast so I was not late for work. They were very friendly. My copay was only $50.00 in total. I would highly recommend them to everyone. Their rates are cheap compared to what you get. Once I ran out of gas and they were there. I told them I had my baby in the car with me and it was snowing. They were there within 20 min.

We have been using AAA for more than 15, we never have a problem with them. We have Car, Home and life insurance with them as well as roadside assistance so we are able to bundle our policies a one place making thing much easier than jumping around to 4 different places.

I had an issue with my auto insurance and I was sent all the way to the vice president who I believe was in charge of the insurance division. I think his name was John Milbrath if I remember right. He told me my auto insurance had expired and there was absolutely nothing he could do and didn't know why it had. I had a really negative tone and attitude towards me and as a consumer, saw this as unacceptable. Definitely needs to work on his courtesy and general tone.

I like having AAA insurance and roadside assistance. Me and my young son got a flat over one hour away from home at night and AAA came out and "saved my life". AAA has services for its clients like notary public and being able to pay DMV registration at its locations. Also has discounts on travel and other services.

I don't have much to say. AAA is a company I trust. This company has a fair premium comparing with other auto insurance company. I did not file a claim ever since I had auto insurance with this company, therefore I do not have any experience regarding how this company handles claims. Overall, I am satisfied with this company.

Being a single woman in a town I didn't know many people I felt this insurance helped me out and was reliable when I needed it. I did not need to use it often but when I did it was very helpful when I did need it.

I had a hit and run incidence issue and the back part of my car was badly damaged. My insurance paid the repairment cost. Moreover, I faced flat tire incidence many times and I got instant help for flat tire issues. That's really amazing.

With AAA for 31 years. Car hit while parked in a grocery store lot. AAA would not ante up. Wrote her off as salvage. Forced me to accept $1026 just to get my title back. I owe my repair shop an additional $3,000, and have go through DMV to get my title back in my name. Camaro V8 Classic.

Great, I would highly recommend AAA insurance to any and all prospective customers. They are a pleasure to deal with at all times. Regardless if it is concerning billing or a claim representatives are invariably friendly and professional at all times.

Normal - haven't had any problems. Same as any other auto insurance. Some good discounts and easy to find a location near me. Would recommend for anyone and it's easy to use and no additional add ons. It's a good company that is there for anyone and it's a well known company with easy ways to save money on car insurance so it's good and not too expensive. Have known about them for many years and still continue to use them to my advantage and safety.

So far I have had a wonderful experience with my insurance company. I have had them for the past 10 years and am fortunate enough that I have not needed their insurance services. I have not had any accident related incidences but have had to use the towing service and battery charging service. They have offered me a reasonable insurance premium and are there to answer any questions I have. So far I have no complaints with this insurance company.

AAA auto insurance has been the most inexpensive auto insurance out of all the quotes I have received. My agent is always friendly and helpful with any new changes or questions I have. I love how I was able to save even more money by bundling my renters and auto insurance. I am very satisfied with my insurance.

I have only had AAA. And they are always there when you need them. One time my car broke down in the winter and they had a tow truck come immediately. They even drove me back home as well. I also like AAA because I get discounts at hotels and stores.

Like. Agree. Is very good. Fresh. Excellent. Cool. Fun stuff. Nothing problem.

I popped my tire one afternoon by running over a rock. I was worried I wouldn't be able to get home, but I called AAA immediately, and a man arrived within an hour to help me tow my car to my house and change my tire.

Have had for over 40 years and have always been satisfied with coverage, customer service. We had an accident in which was injured and our vehicle totaled. They came through with flying colors on service, medical payments, lost wages, etc. It was not our fault, so our rates were not raised.

They are very helpful in keeping me updated and understanding about my insurance. Every time I call them they are very nice to me. I really like that about their customer service, I really do.

I have full coverage at a decent monthly rate and renter's insurance as well. I am billed monthly with a small premium and have monthly payments spread out over 6 months. I am billed automatically and have set up for an auto-deduction payments from my checking account.

I have been very satisfied with AAA insurance in the time I have been a customer. What influenced my decision to buy insurance from AAA was the rate they quoted me for my homeowners insurance. The auto insurance was comparable to my old insurance company, so I realized substantial savings by purchasing both policies.

Switched to AAA from Allstate to save on rates. So far, it has been fine. Customer service is good. The manager opened on a Saturday so I could finish with all my paperwork to open the account. They are normally open on Saturday for training but not for customers. I like that they offer more payment options instead of just all at once or monthly with a huge fee.

Never had a problem. Premiums are the best. Had a claim many, many years ago and it went well. They give good service for a good price. I've had others that just kept going up in price until they had become unreasonable. Never again.

I have never had a problem with them. It was always so easy to make changes, get answers to questions, help you file a claim, etc. Their rates are also very competitive. I have been with them for over 10 years.

Good company and have had no problems. Rates are reasonable and love the maps & benefits. Been a member for over 30 years. Tow service has always been good and responsive. I like the plan offered and the personnel.

Wonderful service and I best price for the policy! I have called multiple insurance companies to get quotes and AAA got me the best deal and were able to save me $800 a year in comparison with other quotes I received. Agent always returned my calls and emails in a timely manner. I had a lot of questions and they were happy to answer every single one of them! I also became AAA member and so far saved money on entertainment tickets, pharmacy medication and more. I would highly recommend AAA to friends and family!

AAA has been a great company to work with. I do not endorse or recommend organizations without remuneration. That's why they have Marketing Departments. It's time they stopped trying to persuade individuals, who do not have any inherent credibility anyway, to shill for them.

Good. Very quick reliable service. Cheap and available everywhere. Also has great member benefits such as discounts on places, vacation and dinner. Also can add members for very cheap and get reliable service.

I was with AAA for over 20 years, other family members forever, I never had an accident, I never had a claim. And last year I accidently damaged a ladies door in a parking lot going zero miles per hour pulling into a parking spot when she decided she was going to open her door at the same time. Needless to say I called it in, took pictures, it seemed like a year later the claim was filed, no one informed me until my Insurance Renewal showed up and it was almost TRIPLE what I was paying, Triple!!! First accident ever in a parking lot! I even went down to the office and got a complete runaround, I left more confused than when I started, and the rep, completely RUDE! I will never trust AAA again, they show no loyalty to longtime customers, I can even imagine what they would have done if it was a real accident. Shop around and make sure the company is going to treat you better than this.

AAA is a professional company. The insurance they offer is competitive. Their customer service is above what I expect which is refreshing. Very good communication skills. Being a paying member there are offers I can take advantage of. Great coverage for vehicles and other insurance is offered.

My experience was very great. I highly recommend this insurance to anyone. I had a flat tire and they sent someone to my location to help me fix it. I also once had a dead battery and they sent someone to jump my car. Turns out it wasn't my battery so I had to have it towed to an auto shop and they set me up with a tow company they were in network with so I didn't have to pay as much. I love this insurance.

The costs with AAA have always been lower for me than any other company I've gotten quotes from. Never been in an accident but I am confident that they would do everything they could to assist me.

I have AAA for my homeowners and car insurance so it was cheaper to bundle than to go through two different companies. It was the cheapest between a few companies I checked out. The agent we talked to and his employees were nothing but nice and helpful to my fiance and I. We did not feel like we were annoying them with all our questions or anything! AAA has been nothing but a pleasure to deal with!

I really am happy I chose the auto insurance company I am with today because they have really worked with me and helped me when I needed it. I would recommend my family and friends to them as well.

I have never been in an auto accident but I use their roadside assistance regularly. I lock my keys in my car and get flats all the time but with AAA it doesn't matter because they're only a phone call away.

Very good. The times I've needed help and have been alone with my kids I always knew we would be ok because of AAA. They helped me through several times when I was stranded and didn't know what else to do. Sunday, middle of the night... It didn't matter.

I haven't had any complaints, really like how they have roadside assistance. Comes pretty quickly when you need them and I also like how they call you to let you know they are almost at your location.

AAA has amazing roadside assistance and a helpful membership plan for those who don't have insurance. Towing and tire changing services are available in the membership. AAA has very fair and low price plans for auto insurance making them the top ten choices work wide for people to choose from.

Very reasonable rates especially with 2 teenage drivers with incidents in their record. Have not had to file a claim with them so do not know about that process. I would definitely recommend to anyone that needs auto insurance for their vehicles. They offer monthly payment plan with only a few dollar additional charge for this service. Great representative to talk to - you get a person almost immediately. No computer to talk to to try to get to a human being.

This company charges more than other cut-rate insurance companies. I believe you get what you pay for. We have had to file two accident claims in the past two years. Both times AAA was helpful, insightful. They go out of their way to make things easy for you. We basically filed our claim and forgot about it. AAA handled everything and handled it all efficiently, quickly and thoroughly. I hear stories of people who have other insurance companies who have headaches when filing an accident claim. I will continue to use AAA based on my past experiences with them.

It's my first auto insurance company that I've been insured with and they are really on top of their game. I fully recommend them to anyone searching for auto insurance, you will not be disappointed.

Been with the company for a long time and I've known the AAA representative for a long time. Anytime I need a quote of insurance for a new vehicle I purchased he would help me and find me a quote for it.

AAA has been very responsive whenever I have had a question or have needed to file a claim. The people who answer the 800 number are very knowledgeable and personable. Its rates are probably a little higher than other companies, but they don't nickel and dime their customers. I once asked to have an additional item repaired, and the adjuster agreed quickly. I know that I will never have a problem having my needs (or my car's) taken care of. I've been insured by AAA for over 30 years, and it would take a very, very good deal before I would switch to another company.

I called AAA and requested for the policy cancellation and refund of money. AAA has agreed and cancelled the policy.

I have never had any problem with this company which I use for both auto and home insurance (as well as rental property insurance). They are very easy to work with, easy to change and/or update the policies, online or in person -- even via email when they don't really officially have this option. Payment options are very good and any service or interest rates for payment over time are extremely reasonable. The connection to roadside assistance is also very good and valuable. Rates are very reasonable -- actually quite low.

This is the one my parents use. They like it just fine. I just started driving so my dad has added me to the policy. He went around to get other quotes from other insurance companies and it seems like AAA had the cheapest quote.

The staff at AAA is very friendly and they offer something that car owners have a hard time finding -- peace of mind knowing that AAA will be there when you need them. AAA's rate are very competitive with discounts for more than one car along with home and rental. They also offer discounts for theme parks, restaurants, movie theaters and much more.

Great service both during the sale of the policy but after an accident. Very efficient and easy to deal with to fix my car quickly with the least amount of hassle.

Accurate, available, rates are great. Discounts and credits for good driver, multiple cars, no accidents and no tickets. Very fair and absolutely great website for information and payment online available.

I am happy with this company not only because of the brand, but also the roadside assistance and being able to get discounts at most places. I like the fact that I am able to have people from the company come help me no matter the time or day of the week. This company makes me feel important and I am very happy to be a current customer to them. Their rates are reasonable and I like that my rates go down every year I am accident free.

I recommend it because I had a nice experience in this service which I do vital in my life which has improved my life and I hope everyone has much improved and I have a good thought about them which helps your recommendation and popularity.

Their prices seem higher, but hopefully that will result in premium service if we ever need to utilize them. It has always been difficult to reach our agent and their website is just as difficult to navigate. Those two frustrations have led us to want to look for a more accessible company to contract with.

I have only made one claim, but that was for an accident in which my car was totalled. They paid out a large payment that was almost enough to buy a new replacement car, and I didn't get any arguments from them.

A experience and will recommend to my friends. I am satisfied with this company. It is a good company. This company is useful for all people. It is just a good treatment for all customers and I will treat with it in the future.

I always appreciated the service they provided. I was in a car accident and they took care of me very well. They put my mind at ease. I just signed 3 paperwork and they took care of the rest. I highly recommend this auto insurance. They are very nice and they know what they are doing.

AAA is a great company to have. Always concerned about the customer point of view. Also at those times when roadside assistance is needed they are always right there, no matter when and what the time is. Never had a negative experience or problem with them - 5 stars in my book.

I have had AAA for over 40 years. I highly recommend due to their rates, service and quick action when you need it. I had a claim several years ago and it was handled very efficiently. The bodywork was completed 3 days ahead of schedule and I had a claims adjuster who worked weekends and a holiday. He kept me apprised of the accident by e-mail and phone. The accident involved 2 other cars so it was not simple. No out of pocket expenses.

This company is very attractive because it has a good perspective from a point of view which is very interesting. Split a good company like this and cares for its staff at a good 100% which makes it more relevant to your business.

They provided very good deal and service with low price and gave a great opportunities about insurance. They help to fill form and help in every field. If your car stuck middle means on the way you just call and they came to help you wherever you are stuck.

Helpful, consistent company that does what they say that they will do with regard to insurance for automotive needs. They are there when you need them and at a low price that can be afforded.

It's been pleasant. I haven't had any problems. If I have any questions, they are able to help me. I haven't had much car trouble, so I haven't used them too much, but the amount I have has been helpful.

I really haven't had any experience other than signing up, which was very simple. I pay every six months and that's about it. I met the local agent a while back because for some reason my payment wouldn't go through online. He explored the problem and couldn't find out what was the problem so I just paid using my credit card. When I called my bank they said that the routing number was incorrect and that's why it didn't go through. That's the only problem I've had in the several years that I've been with AAA.

Earlier this year, I was getting ready to have surgery done on my foot which would keep me off of my feet for a while. I was going in to work and was rear ended while trying to merge onto the freeway. When I contacted AAA, I was told that I would have to call around and take care of getting my car fixed. About 15 years ago, I was hit by someone running through a red light and AAA took care of everything. At that time, they told me to have the other person's insurance company contact them and they would take care of everything.

I have auto through AAA, my policy includes 3 free tows a year or they will come any, change my battery, get me a gallon of gas. I have an 100,000 / 300,000 / 100,000. I pay for ten months in advanced and get the rest of the year for free. The customer service is out of this world, they really care about you. Whatever you think you need in an auto policy they have it and it does not cost as much as you think with all the services it comes with. I also have renters insurance through them, they add it to my auto policy and I only pay $12 a month extra which is great.

AAA is very customer-oriented and has been there when I needed them. It gives me peace of mind to have them as my insurer. I would recommend them without any hesitation. I realize there are other insurance companies out there; however, I am pleased with the service and professionalism from AAA.

Just plain old fashioned good auto insurance.

They go out of their way to help me. Reasonable with rates, and have tracking devices for tracking roadside assistance. Family has been using them for years.

They have great service and deals. I've never had a better experience. They are always very helpful and all the options they offer are great. I'd very highly recommend them without any hesitation.

Well I call them one time coz my car did wants to start. They got there in about one hour, they got it going. I love my Insurance, that's all I can say. I get a discount for have three vehicle I been with them going four year.

They provided me with reasonably quick aid. Their customer service was better than average, but after I moved out of state and my contract expired and I declined to renew - it took several instances of telling them to stop contacting me.

Everything has been pleasant, but I'm a good driver. Customer service is good. The price seems pretty good but I have never had another company. When I got in an accident, they were easy to communicate with.

The insurance company is always very kind when I call to solve a problem or have a question. I've never waited too long to be answered and no one has ever been rude to me or anything.

I have been with triple AAA for 12 years. We have two vehicles and one motorcycle. We have had no tickets or claims so far. Their prices are far lower than any other company. The best part is they have customer service. No not just talk about it. AAA has great customer service. That might change if we have a claim some day. We will see.

AAA auto insurance has helped me through some rough times. When another driver drove into my side window and broke it, AAA helped me get the side window replaced at a lower price through their insurance plan. This really made me satisfied with their auto insurance and I have never switched since.

Yes, ok I am very good. Recommend not stop the use. I recommend that is a good alternative. Sing and buying from this store and you will see its rewards.

I rate as very competitive however, I feel on the customer service side of things they are a little lacking. I think that the insurance reps feel that since the customers are already paying for the AAA membership, most of them will decide to go with their insurance no matter what. I think that AAA should spend as much time coaching and training their insurance sales people as they do to normal customer service reps. They do a GREAT job!

This is completely crazy! I have insurance and road service. I lock my keys in my truck that's on my insurance policy and I have to be present to get the truck unlocked and moved? I have a job. I can't just sit here and wait for a tow truck! I am the one paying for the service. I am the one calling you for the service. The make and model and license plate is on the truck that is insured by AAA insurance. Your phone representative says it's due to fraud? I am calling you the person that pays for the emergency road service. I can't be there, I have to have someone sit there and wait for the tow truck. How I ask would that be fraud?

Great insurance company. Provides great services, and are always there when you need their services. They are also very reliable and helpful. The only complaint I have is that their prices and rates could be lower.

Triple A insurance is a great company and has always been there when I needed them. If I ever have a question about my policy they always respond to me very quickly. They are very helpful and friendly when you need to plan a roadtrip. I have been a customer of Triple A for over thirty two years and have never had a bad experience with them. They pay your claims in a very timely fashion. The Triple A roadside assistance card is a must for everyone.

Our agent is easily accessible. Our roadside assistance is great. The biggest complaint is that when I call, it takes typically 10 or more minutes to locate my account. This has been going on for years and has been "fixed" a number of times.

Get to meet with a real live person. The agent is local and works to get you the lowest rates. We combined our house and car insurance and saved a good chunk of money.

Have had this insurance company for over 30 years. Have had no accidents that was my fault. Had one that was A hit and run and my insurance paid me to repair my vehicle with no problems. Also had two other ones that was not my fault and my insurance collected payments for both accidents so I am very happy with AAA insurance company.

I have had AAA auto insurance for a couple of years now and I have never not been satisfied with their service. If I ever had a question or wanted to make a change to my policy I am able to call them up and the customer service representative on the phone was able to help me out, and if they could help me then they were able to get me to someone who could.

My tires blew out in the freeway early in the morning. Gave them a call and they came instantly. The driver was very nice and helpful. Had a conversation while he was taking me and my car to its destination.

I have heard great things from other people who have used company. I have never had to file a claim with them, but if I did I would have 100% confidence they would take care of everything hassle free.

Absolutely amazing. The customer service is outstanding and the price is great. When I started with AAA I hadn't had my own car insurance previously and they didn't penalize me for this. Other companies wanted to charge me $50-$100 more per month because I'd never had my own insurance even though I had been on someone else's for 10 years and never had an accident. AAA offered me the same coverage at the best rate.

They have been great. They towed me for free and were prompt. Very friendly. They also give free maps if you need them. Always available 24/7. I highly recommend them. They also are very well priced.

I have been a member of AAA for many years... I believe since 1962! They have been really good, bad, and sometimes indifferent, but overall they have been available for almost my entire life. They provide services that others seldom do, i.e., travel information, planning, routing, emergency road service, towing, and other services that others seldom do. In all, the AAA company has evolved into a modern company with some sort of conscience and responsibility.

Pretty satisfied with their service. Great employee service. Very helpful. Not that bad of prices. Covers a good amount of services. Unsure what to say really because I'm on my parent's insurance. Don't use their services that often. But when needed they are very helpful.

Great friendly service. Always easy to get a hold of. The one claim that we have had was easy to initiate especially during a stressful time. Very grateful that it went so smoothly. We were provided with several service centers to choose from. However the final decision was ours to make as to where we took the vehicle for repairs. It made it convenient to be able to choose a shop close to my place of employment.

They are very helpful. Customer service is amazing. Rates are average compared to other companies but they offer extra discounts. They have been around for a very long time. They have emergency roadside services, help you with trip planning. If you show your AAA card you get discounts at multiple establishments.

They are there if you break down. Provided with a card to call if you need them. May take them a while to get there but they will eventually get there. They pay for damages if accident is not your fault. Only pitfall is that your insurance goes up a lot if an accident occurs. Would be nice for this not to happen if the accident is not your fault like accident forgiveness from other companies.

I like AAA insurance company. I think it's very nice company and it offers great insurance. I use it for more than 5 years and I would recommend AAA to others because it's very nice company. I had an auto accident and AAA covered all expenses. It wasn't at my fault accident, the other car was at fault.

They are easy to contact, have the best rates and are a trusted company that has been around for a long time. They make sure that I have the type and amount of coverage that is needed for myself and for my family.

I have been with this company for at least 4 years now and am now required to pay a "membership" fee. After receiving a quote and getting all the paperwork filled out the company calls me back and has to urgently speak to me. It turns out this is the urgent message... To force you into a hidden fee after signing documentation for the insurance quote, then they will not give you insurance unless you pay an extra fee to become a member.

I have had AAA for years. It is a great company. Everyone is extremely helpful and willing to make things right. I would recommend this automobile insurance company to anyone. Their roadside assistance has always been quick and reliable for me.

I recently changed to AAA. The customer service was friendly, helpful and attentive. Everything was simple to change. When I needed to make changes they helped me to save money with their own suggestions.

It's more about the agent than the company. He is caring, interactive and always available. The location of physical office is very convenient. They are tuned into the community and contribute greatly especially in education field.

Five kids. Our two oldest got cars when they were 16 and got insured immediately. Our late bloomer does not yet have a car but has a license and got hit when driving one of our insured by AAA cars. We did not know we weren't "insured" if she drove as we hadn't insured her yet because we have not bought her a car yet. So - we have been retroactively cancelled and future non-renewed. On time payments since 1997. One claim in all of these years. House, four current cars and major life insurance (on healthy people, I might add). We officially are looking for new insurance after paying about $22,000 to them for the past 17 years. Yep we didn't know - our ignorance cost us and AAA does not care.

I would highly recommend AAA. They saved me hundreds of dollars over Farmers. Also it's great to have roadside service. I have not had to use it yet, but it gives me peace of mind that they are there if I need them.

I called this morning around 8:40am when my serpentine belt slipped off my mini van and I had to pull off the road. They assured me I would get a two the 1 mile back to my house (I had just left for work) within an hour. 3+ hours later I was still waiting! 11:03 am the tow truck finally shows up! I was in an area with no food, drinks or bathroom. Every time I called them I got the same canned answer, they were sorry and on their way. I should have left my van in the middle of traffic instead of pulling off the road, maybe they would have been faster! Disgusted by their service and lack of customer care! I'm going to make sure everyone knows how horrible this was!!! Do not call AAA for help they won't help you!

No claims so far filed so so far so good. I have heard AAA has great customer service and that's why I switched from my previous insurance company. I also have this insurance company for emergency roadside assistance as well.

We just switched in Aug so I can't say too much. We had Nationwide previously and we were happy but the price got too high. Hopefully, we will be as happy with AAA as we were with Nationwide.

It was good at the time before my husband became unemployed so we could no longer afford it. I don't remember how much it was but I didn't think it was particularly expensive but my mother did. For that reason I would compare online before buying any insurance again. The thing I really liked was the DMV service offered and the road service package, with maps, guides etc. I have used the road service, the maps and the DMV service and all were very good, except at times they did not staff enough employees so you had excessive wait times.

Yes. I have been a loyal subscriber to AAA for 12 years now and receive a loyalty discount since the 10th year. AAA does offer several discounts and I try to take advantage of as many of them as I can. Auto Insurance is expensive in MA, so every discount is important to keep the cost down.

Below is my full complaint which has been registered with the Better Business Bureau: AAA Automobile Insurance Company has repeatedly rejected my attempts to pay my monthly auto insurance. After enrolling me as a new customer in August 2015 using my credit card, they have refused to take any further credit card payments and demanded direct access to my checking account or demanded that I pay using my e-banking account and routing number.

AAA is a full service insurance agency with competitive rates and excellent options to cater to your needs as an insured. With the AAA roadside assistance and all that AAA has to offer its customers, it is a trustworthy company with longevity and quality.

I love this insurance company because it has everything I need and more, even travel arrangement and great tow service. I couldn't ask for a better company and I will always be a customer at AAA.

We just started using AAA so I don't have that much time with the company to reference but they seem to be doing a good job. Growing up, we always had AAA for roadside assistance so it was always nice to know that they were there if anything happened.

The staff is very helpful and knowledgeable. They've always been quick to respond when I need help with my car. They make me feel safe while driving and well taken care of, which has been especially nice as I'm a new driver. I've never had any problems with them and don't see me encountering any problems any time soon.

Easy to enroll over the phone with good customer service. All insurance options and pricing explained. You can set up a recurring automatic payment plan using your credit card, which saves on the hassle of writing (and remembering to write) a check monthly.

I drive an older car (90's model) and have broken down numerous times as a result on my commute to work/school. Thankfully Triple A always came to help me when I needed it the most, and sometimes in a timely enough fashion as to prevent me from missing work and/or class. I would personally recommend them to anyone looking for an insurance company they can truly rely on in times of trouble.

Great customer service and the rate is very fair. They take care of you after an accident and for the price, the service is a really great deal. Very happy so far with my experience.

We started out with just the towing but then decided to also get insurance for the car and also renters insurance. We are extremely happy with the entire package. AAA is the first website we go to for travel information. AAA has everything and they are reasonably priced and are willing to work with you.

I am a longtime customer and have no desire to switch companies. AAA treated us well and processed claims quickly after several car accidents a number of years ago involving me or my husband, and I remain loyal to this day as a result.

One of the cars was damaged by another driver, AAA took care of all the details of the repair. Made it really easy, rental at the dealership, constant updates, and the repair was excellent.

AAA Auto Insurance has been very helpful with my family and I. They offer great services, including 24/7 Roadside Assistance benefits, free maps, guides, and routing maps, and Member-Only discounts on Auto and Homeowners Insurance.

Claims are lowballed, late fees are enforced and they are not nice people, and I would suggest you are very careful before I chose Commerce, which is by the way AAA. Yes Roadside Assistance.

I've had the insurance for just over a year. While I have not had a reason to use it, I really appreciated the time the insurance agent spent with me reviewing my options, comparing to my previous insurance, etc. I've never had such great customer service from an insurance company.

It is the best. They answer all my questions when I need them and the price is great for me. I would recommend them to anyone who needs insurance and they give great discounts too.

The experience has been annoying. I do not have great service for the price, and I basically have it because I need to, not for quality of insurance companies. AAA is just another company to me. If they could lower prices, I would feel that I wouldn't be as annoyed with having to get car insurance.

I loved AAA. My car broke down several years ago and had to have it towed to a mechanic. AAA helped find a towing company in my area for a decent price and said if I mailed in my copy of the receipt they would reimburse me for the payment. Great customer service!

They do a good job at keeping me safe and they give a wide variety of discounts at many different locations. They help when I need help with my car. They are very friendly and willing to help no matter what the present situation is.

This car insurance is good but can be pricey depending on the type of package you agree with the company. I love all the other features AAA has to offer like the roadside assistance and towing when having an accident or breakdown. The month to month cost could be cheaper but like I said I like the overall package when comparing with my other option at the time of searching for auto insurance. I recommend AAA if you can afford it however if you are hurting in the pocketbook then you probably should shop around for better deals as I might if and when the finances get a little tighter.

I was hit by a person insured by AAA. What a bunch of **. They will do whatever to get out of paying and even told their customer to not admit fault even though they left the scene of an accident. If you get hit by a person insured by AAA you better video record. They act as if their customers don't cause accidents and don't want to pay. This Insurance is a complete scam and will try to get over. LAWYER UP.

Very good insurance. I had recently added my renter's insurance to my current plan with them and I even got a good discount on my car insurance. No problems at all with them. I have been a client for several years now and I couldn't be happier with their service.

It has been so great! AAA is always there to help when I need them! I would recommend them to anyone! Anytime I have had a road emergency they have been quick and precise! I have no plans to change my insurance carrier anytime soon because they have been more than helpful! I began using them in college and I will continue using them post college because I have had such a great experience thus far!

I have been insured with AAA for over 30 years. Now, we have all 4 of our cars with AAA. That said, we have found them to be the most honest, reliable and trustworthy of any auto ins. co. we have quoted.

I've been with them a little over a year and I haven't had any issues. The amount we pay each month is reasonable and towing is in the package as well. I would recommend them to my closest family and friends over my previous insurance company.

After reporting a claim and giving a statement as to why another driver hit my car. A driver with a 1996 Honda that was bashed up and claimed that the damages were oh so much, AAA took that driver's side. End result is that they will pay 100% for his damages even perhaps damages that were there prior to the crash. Worst thing is AAA will increase my premium amount because surely the other driver's claim will be over $1,000.00 which is their threshold. It is a ridiculously low threshold considering that this has been the only fender bender I've had in the 30 years plus I've been with AAA. And I pay $1,300+ annually for this "privilege". So I see really no point in having AAA as an auto insurance carrier, will definitely look for a different carrier. AAA homeowners insurance is another ripoff. One pays a lot too, and when one claims it is always never covered.

My auto insurance company gives me the best quote. I have the cheapest payment and they have great employees to help you. I can go to the office to get my registration and I don't have to go to the DMV. They are able to get you deals at other places other than just AAA.

I switched to AAA car and homeowner's insurance after 20+ years with State Farm to save money. It was a really big mistake. My agent would take several business days to return calls and emails. I called her manager, whose number she gave on her voice mail, and he would also take days to respond if he did at all. The last time I spoke with him he said my agent was no longer working in that office. I got letters from the underwriters threatening to cancel my coverage because they never received the inspection photos I sent her. When she finally got back to me about this she said everything was fine. A week later I got a letter stating my homeowner's insurance policy had been cancelled effective several days prior. When I contacted them they said they couldn't reinstate it for 30 days. Then they sent me a bill for an increase in my car insurance premium since I now didn't qualify for the multi-policy discount.

They have been very helpful in cases of emergency, and they offer wonderful discounts. I am a student driver, and using a driving program and my straight A grade report. I was able to discount my insurance.

Good company. Never had to file a claim so I cannot tell you how they are to file a claim with. The agent we have does not return calls in a timely manner but is very friendly. Is reasonable.

This insurance company is a reliable insurance option. Installing your coverage was easy and if needed coverage after an accident was handled thoroughly. The billing part of the insurance is easy to understand plus being able to pay online is a great option. They have local office so if needed you could go directly to their office instead of handling over the phone.

AAA is an excellent insurance company. They have fast claims service, the best roadside service in the industry and prices that are hard to beat. I absolutely would recommend them to anyone.

My 2011 Dodge Charger burned in August. I have talked to several different people but no one has helped me resolve anything. I have been interrogated throughout the process. I have given my statement of what happened to at least five different people and I've completed a total loss form. I had a Rep to talk to me like I was a dog and insulted my intelligence. No one has been able to help me and my car was a total loss in August, but they drafted a payment out of an account for October!

They have been great. Easy to explain situations where I needed their help and they were very quick to get everything in order. They were very proactive and got things settled quickly.

Great, easy to use insurance. Responds to claims and seems to give me a good deal. Not to mention the discounts I get at hotels and restaurants. I have compared other rates and can say with my discounts I cannot find a better deal. Customer service has always answered my questions and concerns fast and effectively. I would recommend.

My auto insurance is just fine, thanks for asking. Got in one accident and they were very efficient and helpful. To be honest I do not know much about auto insurance.

I have been with AAA for years now. I love them. They are fast and reliable. Anytime I've had a claim they were polite and fast responding. I think their fees are upfront. There are no hidden cost.

I like our car insurance because it has different benefits to it. One of the benefits is the tow truck in case my car stops functioning. Another one is if in case my car runs out of gas they deliver gas to me. I can also get discounts to amusement parks like Cedar Point, so on and on. So it's great car insurance for us.

They are responsive and receptive. They will advocate for you, and put your needs first. They are reasonably priced and have an extensive amount of benefits offered to their customers. They have competitive rates.

My husband and I have been with AAA for about 4 years now. We have both our car and home policies with them. They have been extremely helpful in finding us the coverage that fits our needs best. Every person has taken time to meet with us and change our policy as our lives change. Being able to purchase discount tickets and trips through them is a huge plus!

They are easy to contact, they have great prices, they have good coverage, the agents are competent and helpful. I love the travel agent, roadside assistance and DMV services that come with the membership fee.

The customer service at AAA is fabulous! They are always very helpful and I feel like I never have a long wait time. I am loyal to AAA and would recommend it to any of my friends.

Easy to work with. Quick turn around in claims. Accident forgiveness for first accident. Adding a new teen driver was not financially painful. Great representatives to work with. When adding a new vehicle, quick service. Excellent customer service when dealing with auto claims.

Hendersonville, TN auto agents fail to return calls and emails. Complacent, uninterested in your business, totally unprofessional. I asked the Manager at Hendersonville to assign another agent. Same thing. Cancelling everything with them now.

I have never had any issues with them and have always encountered warm, friendly and very helpful service. This is an auto insurance company that my parents and whole family have used over generations, it is like a family insurance company. They are very professional, helpful and always there when you need them. In the beginning of August of this year I got into a really bad accident in a bad part of Detroit and AAA was there in no time to help me tow my car and to take me home while I was very distressed. They handled the situation perfectly and I have nothing bad to say about them at all.

They reduced our bill about 20% from Nationwide. And when we got into an accident, it was a painless process. They were great. Not any problem at all. Still can't believe how much our monthly bill came down for the same coverage.

My car was hit by a AAA insured. She was driving a truck with a heavy bumper and hit my Nissan Sentra and damaged both the bumper and dented the trunk quite severely. A body shop estimated $3500 in damages. AAA adjuster took measurements, photos, etc. of both vehicles, and his estimate was for $3200, which was reasonable. A check was issued to me for that amount. AAA put a stop payment on my check, now stating that since their insured's truck bumper did not sustain severe damage, my damages could not have been caused by her truck hitting my car. They now want to give me $400 for a "scratched bumper," denying that my trunk damage was caused by the accident, basically calling me a liar.

I have had AAA Auto Insurance for over 5 years and am very pleased with the company. I have been involved in two minor accidents - both of which were the fault of the other driver - and both my agent and the claims adjuster were very helpful. The claims were handled promptly and professionally. I would certainly recommend AAA to anyone. I have had many other insurance companies contact me and try and sell me their policies. So far AAA has had the best price. For me - great service and great price. I'll stay with AAA.

We have only had one claim, however the experience was positive. When I called to report the damage they were very professional and the call was quick and easy. A rep came to the house to inspect the car and was professional and helpful. I was able to take the car to the shop of my choice and all the paperwork was e-mailed to me. It was a very hassle-free experience.

I contacted Lisa ** on Tuesday and was told I would be notified of the status of my claim. She went as far as to say by the evidence you are saying that her client would be liable... I was rear-ended dead center by a 19 year old driving a jacked up monster truck. She never called me. When I called her 4 days later she was rude and said I needed to file a claim with my own company. I asked her why she hadn't called as she said she would and she said they have been busy. I then asked how things have change from them being liable to me needing to file with my own company? I also wanted to know what changed???? She rudely stated that she had worked 2 hours longer than she was supposed to and that she was late to a ball game. She then hung up on me!!!!

I share a car with my teenage daughter. Recently it was broken into and all the contents were stolen. I'm not saying there was a million dollars worth of stuff in there, but prescription glasses, a silver necklace, a boogie board, an iPod and a watch - GONE. Viveca ** from AAA Auto Insurance decided to close the case despite the fact I had faxed all the appropriate documents and had them notarized. I believe she closed it prematurely because she had a vacation planned. This is the kind of things that make good, normal people go absolutely insane. I've been paying AAA Auto Insurance $220 a month FULL COVERAGE. The worst.

My father got a RV special package through AAA to find out when his motor home broke down during a trip with my children (his grandkids) that they do not even have a tow truck able to tow his motor home. He placed his call around 4:30pm to not have anyone there to pick him and his motor home till 11pm that night. He was broke down near a tweakers house that called the cops and made it a real uncomfortable situation. Do not trust this company.

Just remember when cancelling an NC auto policy you get charged to get out of your policy. My charge was over 20% of my remaining bill. Will not use AAA again. Most companies will work with you on this charge, not AAA.

All of the companies that AAA writes policies with will cancel your insurance with no notice. Once, we called to change our policy and were informed a home insurance company had cancelled the policy months ago and no one sent a letter or informed us. Then, they decided to cancel after we told them about a teen driver being added soon and everything was fine on the phone. Next thing, we're getting another cancellation letter stating an effective date of cancellation prior to the receipt date of the letter.

I always held AAA to higher standard, and that was my first mistake. I bought used high-end car, first time. I have always bought new cars. So of course I looked into Full coverage. And I was told, "We don't sell full coverage on older cars." I should have done my homework, I did not. I found out that you can have Full coverage after my accident. But do I really need to do the job that these so-called professionals should be doing? I was never offered any kind of options.

Cali AAA member's son that was not in the policy was driving and hit my car, Damaged my vehicle pretty bad. I called AAA. Their adjuster they told me that the driver was not in the policy. "You're pretty much on your own." What kind of a ** answer is that? Female adjuster from AAA states lots of people here in Cali don't have insurance on their vehicle. You're pretty much ** of luck. I am going to small claims sue the driver, owner and AAA. That is totally ** that I have fix my own car for a kid under 21 damage my car and get away with it. Even police report clearly states that he's at fault. Damn these young kids on their phone and not paying attention on the roads. If you ever have a situation like this first go to your local DMV, file sr21, revoke his license for good. This kid is in for surprise when he finds out his license will be revoked or suspended. And as for Cali AAA Up your.

I was out of the country for few months and my auto insurance got canceled. I tried to reinstate the policy back. The lady on the phone said I should get a new policy for few days and that I should callback to get told policy back with the same discounts and price. But it turned out that was just a lie!!! Sure enough, when I called AAA, they said they can't give the discount and cannot get my old policy reinstated. I have been with AAA for 15 years, I am pissed. They just lost me as customer and I want make sure I spread the word that they are a bad business that always finds reason to hike your insurance rate.

I have recently been involved in an accident where my car was totaled. My vehicle had to be cut in order to get me out of the car. When I contacted AAA my claim was taken over the phone and was informed that an agent would be contacting me. A couple days later I was contacted by a different agent because who was initially going to contact me was on vacation. After the runaround between agents. I was informed that my vehicle wasn't covered because they never officially added the vehicle to the policy. When I purchased my new car I sent in the contract to the vehicle being purchased and was never informed of any other procedure to follow. My claim is not paid nor will they make any adjustments to help me out in this matter. But they are on time to take money out of my account to pay the premium every month. I would much rather go elsewhere to get my vehicle covered.

Received ad in the mail from AAA agent Debbie ** here in Yuma, **. Called Debbie in June for insurance quotes on my car and motorcycle. She agreed to receive my data via email and assured me she'd get back with quotes. I contacted her again re. confirmation of receiving my mail. Said she couldn't open the attachment. Sent her everything again, she replied she got everything and invited me to her office. I declined, was out of state.

I have recently moved from Massachusetts to Texas. Before that I took AAA auto insurance. When I was moving from there I cancelled my policy. Now I got notice that I need to pay 272$. Why should I want to pay before moving only I cancelled policy. That AAA insurance dealer Peter ** he works in AAA insurance Burlington Ma. He said that "you don't need to do anything already, your insurance policy got cancelled. You don't have to do anything after that." Also I called him couple of times put voicemails also he didn't respond so I thought that my insurance policy got cancelled so I don't need do anything. Now I got notice that I need to pay 272$. Is this correct way? Please don't take insurance from half knowledge AAA dealers.

So if you decide to go with AAA and then change your mind, be aware you WILL be charged an early termination fee. I paid about $159 to sign up, four days later I cancelled. I was charged an additional 30 bucks (190 total) for FOUR days of insurance. Not to mention their rate was twice as high. AAA sucks, NEVER go with AAA. I'm beyond angry!!!