AAA Auto Insurance Reviews

Claims were easy to file. The customer service representative was attentive, courteous, and very knowledgeable and helpful. It was easy to contact him when calls were returned promptly. I am not knowledgeable about all the coverage plans offered however the one I enrolled in was sufficient to cover the cost of repairs for my vehicle. Getting in an accident can be a traumatic and stressful experience. With AAA, claims were processed smoothly and I felt as though I was taken care of. My customer service representative was knowledgeable, thorough, and showed a lot of caring and compassion. He made the entire process flow smoothly.

They have a pretty simplified process for claims processing. The agents are knowledgeable and efficient, as well as hospitable and friendly. Their claims processing is very satisfactory. Their coverage is reasonable. They don't necessarily have the best in the business, but they do have a consistent and reasonably affordable policy. This company has made my life a lot easier in the insurance aspect. Also their benefits program allows me and my family to receive exclusive discounts in many locations. Their customer service is wonderful in that it is convenient, as well as friendly. I had no idea what I was doing at first, but after careful explanation, I was able to understand them.

They help you all the way to the end. If you have a question about anything they are more than happy to talk to you. They are very good company. I love them. I have full coverage with a 500 deductible but I am very satisfied with them. It is awesome. Also the towing service is exceptional. They make it so easy for you to get your car towed. They show up super fast. They will even give you a ride home. It's very nice, convenient. It is very, very cheap. You also can use your Triple A card at many, many restaurants, movies, a lot of things. I would recommend anybody who loves great insurance go ahead and get Triple A. Every time I have needed to call them they were on the phone right away, answered all of my questions. They even showed me other plans if I wanted another car or anything. They are very helpful.

Is very easy to make a claim because they help resolve any difficulties that may arise. His staff provide the best care to do things right. It encompasses any type of accident coverage and is suitable for broad enough general prefer it when it is necessary for good performance. Gives me an excellent confidence for the good work they do are important part of my tranquility. The service they provide is effective and relevant. His staff are friendly and make me feel well cared for care in resolving each of my concerns when I need them. I would say they are really concerned about giving the best service.

The claims guy came out, looked at the damage, and we got a check for all but the depreciable amount. The process did not take a long time and we were able to get the repairs done quickly. They provide much the same coverage as any other insurance company. It was adequate for our purposes. It seemed a bit more expensive. We have to have insurance and so I pick the cheapest with the best coverage. I was never able to talk to my agent. She never returned my phone calls. I always had to talk to a different person. They apparently prefer you to do everything online.

Very super easy to file a claim. They don't make you feel wrong for getting into an accident. Very friendly and convenient place. Best coverage offered. It keeps me covered and my family covered. Very fast and efficient ways to make payments too. The value of the entire business is very high. They treat you like family. It's very fast and easy one stop building to make payments. Super fast and low rates. Best customer service. I can make all my payments in one spot. No more long lines at the dmv to get my tags. I can get all that plus new registration papers at AAA. I would highly recommend AAA Auto Insurance.

Easy to make a claim and get the damage access and get back on the road. Free rental while car is in the shop. Great customer support. Great and friendly mechanic shop. Deductible was reasonable. Easy to get a quote online and representatives call you back right away. Have great discounts to get you the lowest price available. Able to cover my home and car with one rate. Easy and convenient. Great value. Not only am I able to cover my home and car. But I also get free towing for the first 100 miles, roadside assistance, great customer service, and when I am stranding in the side of the road with a flat it doesn't take them more than 30 minutes to get to me. When you call and need assistance, They call you back to make sure the driver has reach you. They check back on you to make sure everything is okay. Their customer service goes above and beyond every time.

My overall experience with customer service has been good. I don't feel I would have any problems with going through a claims process with them. I'm a young man in my twenties and I found that switching my insurance to theirs reduced my monthly costs by at least fifty percent. Then the laws changed in my state with the way insurance rates were handled and my agent reduced the costs by even more! The value for me is in the cost. No one likes to pay a large monthly fee for car insurance, but I am able to be covered while not breaking the bank. I've only had the opportunity to discuss the opening of my plan and renewal of it, but each interaction has been quite good and professional.

They were very helpful. They were on top of things and then contacted me in a timely fashion. I am very satisfied with their help. I like the coverage they provide. They provide comprehensive accident coverage. I like that I don't have to worry about my rates and I get a lot of coverage for the price. It has a great value. I brag to my friends and let them know the coverage and effectiveness of this plan. In addition you get a lot for very little. I can sleep well knowing that they are on my side and that I don't have to worry about staying on top of things.

The day I filed my claim, they contacted the tow company and arranged to inspect the vehicle the next day. Within four days after my claim, they had determined the vehicle was a total loss and a check was on its way. I did not expect the friendly, courteous and prompt service which I received. You need to be prepared for a jump in your insurance premium.

Can't really say - have never had a claim, but I have every confidence that my local agent will make it as painless as possible. Handling everything quickly, fairly, competently. I don't really know enough about insurance to know good coverage from bad coverage, but I have total faith in my local agent - that they have provided me with enough coverage, yet still in my budget. While I hate having to pay insurance every month without ever making a claim, I know I need it in order to drive my car. I feel that my local agent has provided me with a policy that is a good value. My agent is part of my community. Just today I went into the office to pay my monthly premium. As soon as I walked in the door, I was greeted by name.

I am pleased with this company and they are much better than the last company that I used. I find that you need to call the local agent with policy or billing questions as customer service at the 800 number is useless. I have both my cars and house with them. My last insurance company (Allstate) gave me a great rate for these but raised the premium by about 50% the second year (no claims). At least AAA has lowered my rates over the years.

I have the necessary coverage for a car with payments still being made. I am covered for bodily injury liability, property damage liability, excess medical payments, uninsured motorists, under insured motorists, as well as collision and comprehensive. It may provide peace of mind about potential future hazards and car accidents, but as soon as my car is paid off, you can be sure that I will cut my coverage to a more affordable level. I have had excellent customer service experience with AAA. Most of my interaction has been done in person locally at a branch location. There have been some instances when my interaction has been with representatives over the phone, but in either case my needs have been more met.

Able to have information on hand to help those in need with immediate response and able to fix your problems with little wait time and less the hassle. Can cover your losses and get you back on your way with a quick response and always keep you posted so you are never out of the loop. It is less stressful and eases your mind. The value you receive for the monthly premiums you pay are worth every penny to keep your mind at peace because you are covered with the best protection. Customer service is outstanding because they have very knowledgeable people working on their staff and they know how to handle every situation.

It was easy to get to the nearest garage. Drivers arrived quickly and paperwork was minimal. The garages they were connected with performed good quality work in a minimal amount of time. The nice thing about their coverage is how easy it is to understand. They offer add-ons that other car insurance companies don't always offer as options. I did think it was a bit more expensive, however, you get what you pay for. Other insurance companies I've been with that had lower rates were not nearly as thorough and simplistic. It was always easy to get an agent on the phone. Their customer service offered 24 hour support so I had several experiences where I needed to speak with someone after business hours or on a weekend and it was never a problem.

Calls were quick and informative. They were able to answer all my questions and get the issues resolved quickly. It was also flexible in when I could call to make a claim. Had a multi-car coverage that had a variety of coverage options related to how far and frequently we drove. There were also good discounts available. This is not the cheapest option out there, but the quality of customer service and coverage goes a long way in justifying the cost. It offers peace of mind. Customer service has always been courteous, well-informed, and efficient. All my calls have ended to my satisfaction, and the website is helpful too.

I had a car accident and the response was wonderful! AAA has excellent customer service.

I have had AAA auto insurance 30+ years; no accidents, tickets. In Dec 2016 my yearly rate went up from $792/year to $906/year. When I asked why? They stated California allowed them to increase rates this year, so they did. Just wondering if any others were raised. Looking for other car insurance with lower rates.

Never had a problem when I have filed a claim. They were very fair and took care of everything. The other party did not have insurance and was at fault and AAA took care of all the paperwork. I didn't have to do anything. I have used AAA for over 30 years. I have only had to use them twice in that length of time and they took care of handling the insurance with the other party and taking care of having my car fixed. They are very efficient. I would recommend AAA for insurance any time. They are very fair and the cost are low. We have 4 vehicles on this policy and the value is good. I think they have excellent customer service. I appreciate going to their office to get car tags instead of going to stand in line at the DMV for hours. They have always been good explaining items in question.

AAA's coverage was satisfactory for my needs. I wanted just basic coverage, since my vehicles were already used when I bought them, and I didn't think they required liability coverage. AAA Auto Insurance provided good value for me and my husband while we had that insurance carrier. They had very affordable rates compared to many other auto insurance carriers. AAA auto insurance also provided us with valuable travel information, like route maps when we would go on trips. They'd provide books on the areas we would be traveling through and info on the hotels we could make reservations with as well. Those booklets and route maps were invaluable to us. We always looked for insurance coverage through an insurance agency, so we dealt with our insurance agent for answers to any insurance questions. We were always very satisfied with the information our agent could provide us with.

Roadside is great however be careful once you use four tows in one year. You're out of a tow and stuck without a ride. The price is high especially if you do not use those tows and pick the service for 100 miles tows or more. I was misinformed by more than two of AAA employees more than once. Too many times I have been told one thing and found it to not be true. I have used AAA for 5-10 years because I do road trips that are risky and quite often in places with little to no population and 50 or more mile away from any kind of auto services. AAA charges near $100 a year, in addition to your regular auto insurance policy rate, for four automobile tows up to 200 miles each and a locksmith call, so I have been told on three separate occasions.

A quick and fast team for claims, claims resolved as soon as possible and make great coverage. I really have solved when and I had problems. Live coverage, via telephone, fast location and rapid mobilization, assistance too 100%, are people very committed to the work they perform, mark their difference.

I had prepaid for 1 years insurance - first mistake. I ended up paying for 5 months insurance for 3 1/2 months coverage due to their penalties. They obviously don't want repeat business and I would not consider them for ANY insurance in the future with policies such as this. My experience in CA was very different, but they are different in different states. Buyer beware. Their staff is nice, but they don't make the policies.

I had a claim recently. AAA paid quickly and without too much red tape. In fact, there was an issue with my insurance, and they worked to resolve it so my car was quickly repaired. The coverage comes in many price points. They work hard to accommodate my income. They also call when they find a better offer for me. I really never have to worry about coverage with AAA. Also, I was able to join AAA and get travel discounts, and no I never have to worry about car trouble when I'm on a business or pleasure trip. The customer service is amazing. A person from AAA call when they find a better deal. Also, you quickly speak with a real person when you call. The automated service is easy to navigate. I spoke with a person in less than a minute.

Specialist is hands on, thorough and makes customer feel at EASE. The process is handled by one CAR Agent and wrapped up as quickly as possible where everyone is satisfied. Coverage rates are reasonable and competitive offering a wide range of coverage for various amounts. Specialist is excellent in helping you understand what's offered fully and recommendations to what you should buy. I feel safe and reassured that me, my vehicle and anyone else involved is fully compensated which makes me feel valued as a customer. The value of my vehicle is also looked at on the higher Blue book end adding value to my policy and assurance if anything happens. Customer service is excellent with Agents showing high integrity, trust and knowledge to the customer. They have always been available to answer any question and explain what's needed fully.

I had to contact them for assistance when I was hit while driving. They were helpful and quick to get an adjuster out to evaluate my vehicle and repair it. I wish there were more types of plans for coverage but otherwise I really like what I am getting with their company. They take care of customers. Some plans are pricey, but they are worth it, at least in my experience. I am happy with what I am paying for with the company and the value. When I had to contact them about having been in an accident, they were very professional and quick about my claim. Same for when I needed to get my battery changed.

It was an easy process. The claims man was each go contact and I had no issues. My deductible did not go up and I would recommend it to other. I have three cars that are fully insured. They always go over my package and check to see if there are further discounts I'm eligible for. I do feel like it is on the more expensive side of insurance. However when I called around no one was cheaper because I have a discount for being a member for so long. I can always get a hold of my agent through phone or emails. I never have had to contact a 1800 number but the few times I have they were great.

I haven't had a claim in 10 years. When I did, it was OK. It was processed in good time and to my satisfaction it also has good roadside service. It covers everything I need and at the right price. The office is close by and easy to get to and get a hold of someone, their response was in good time. Gives me enough satisfaction to know that if I get in an accident I will be covered and will have a good response. Customer service is OK, I have not had to use it in a long time but when I did customer service was just fine and help me with what I needed.

I'm insure with AAA insurance company since 1999. I have a 2002 Sienna and 2008 Highlander and thanks God I have a clear record. But this coming year my insurance rate went up $460.00 only because this year I drove few more miles than last year. They have no consideration for anybody, even I have insure my house with them too.

Thankfully, I have not had to deal with their Claims Dept. I have not had an issue in which I needed to reach out to their Claims Dept. I needed to switch Insurance Companies in order to find a lower rate Auto Insurance. And I was able to actually get better coverage with AAA at a cheaper rate than I had with my original Auto Insurance Carrier.

Very easy claims processing, great customer service, helps you to make the filing easier and walks you through step by step. Couldn't ask for a better company. Thank you. Rating its coverage is as easy as making apple pie, slice it, mush it, bake it and eat it. Simple. Any two year old could understand this process. Value is an important thing to have. I have a couple of pennies saved up to pay bills but this is definitely worth every cent paid in. Customer service is the best in the entire whole wide world. I would highly recommend this company for everything it stands for. They changed a flat tire for me once.

They are very helpful, and take you through the process quick. They get the necessary information from you to get your claim going as soon as possible. They have wonderful coverage at an affordable price and resolve the problem quickly. They also provide discount for safe drivers and student driver. I know that they are a great company for insurance but I honestly wished that they were a little cheaper. But I know that business need to have a certain kind of quota. The customer service is wonderful. They attend to your every question and help you through any process or concerns. They always ask in there is anything else they can help you with.

You call, they do all the work and they are really fast on getting your claim done and out the way. You get a rental car so there is no inconvenience and they pay for that with no extra. The coverage is what I like best. I only pay 500.00 deductible and I get full coverage including non insuranced. Also covers unlicensed drivers such as someone whom has driver permit. That's a plus. It's great for someone like me who lives pay check to pay check. It fits my budget and I don't have to pay for extras things. I really haven't found an insurance company out there that does such for my type of income. I have always had someone nice and very helpful. That's a plus when you are trying to communicate. Every time I've called I always had nice and helpful service.

Good coverage for the least amount of money which makes it the best value for my family. There is no other company that has this type of coverage. There isn't a company that has this low rate for this amount of coverage.

The claims process is extremely simple. It can be done either over the phone, your cell phone or your computer. It is easy to file a claim because the customer service people are excellent and the website is easy to navigate. The coverage is excellent since it covers the gamut of coverage from the minimum that you need by state law to as much as you can afford above the minimum. The value is excellent compared to the other insurance companies that offer a equivalent coverage for the same amount of insurance purchased. The customer service is excellent; the people are knowledgeable and able to handle any situation that arises; the online site is easy which make customer service easy to use.

The claims process is for the company in our experience went quite smoothly. The service department kept us apprised as to what was going on. We have been with this company for 309 years and are very pleased with the service we get. The coverage is more than adequate for our automobiles and we have been very satisfied. The policy is value to us because we have been fully compensated for any loss that we have incurred throughout the years we have been their customer. The customer service of this company is very attentive to our needs. They respond usually the same day to any questions we may have and to any and all problems as they arise.

Having a local office where you can drop in from 8 to 5:30 is very beneficial in that you can have someone personally assist you answering questions. Having face to face contact is a lot better and that you know that you have the agent full attention is on you. I believe in the Murphy's Law that it's always better to have extra coverage than too little because the way my luck runs it always seems to be I need to cover all my bases.

I had been a faithful, loyal customer for about 10 years. I went with AAA because I felt they had a good reputation in the community. I even had more than one type of policy with them. Basically, I trusted them with all my insurance needs. Furthermore, I always figured they would be prompt and fair if I ever had to put in a claim. Well, if you're from Texas you'll know what I mean when I say that dog didn't hunt! I was a safe driver with no tickets or claims. I was claims-free for many years. Because of that, they happily gave me a "claims-free" discount every year when I renewed. While that sounds all good and noble, I later realized they only gave me a discount because indirectly, it benefited them to not have to pay out any money. I was an ASSET at that time. Then lo and behold, "it" happened. I had ONE accident that was my fault because I slid into another car when it was raining.

I've never had a problem with the coverage that they provide. I do find it a bit too pricey sometimes. My only complaint is that I wanted to remove someone from my policy and they did not let me, and I am still stuck paying for someone else's vehicle. I've never had an accident or damaged a vehicle to where I had to use this. They do have decent coverage, though. I find that their policies are a bit pricey, but I've been with them for a while and I do not feel like switching at this time.

The claims were quick and easy. People were helpful and friendly over the phone. They helped make a stressful situation less stressful. I am not aware of all of AAA's cover options, but the one I have is reasonably priced. The coverage is for accidents and they provide roadside assistance. It has made my life better and less stressful because I am not as worried when I drive. I know that if my car breaks down or if I get in an accident someone will be able to help me. My customer service experience has been very good. The people on the phone are always helpful and I have always been helped quickly. When I go in person, the people have always been professional and knowledgeable.

I have never had to file a claim thank goodness. But I'm sure if I had to file a claim it would be handled quickly, efficiently and fairly. They provide many different types of coverage to meet everyone's needs on a personal level with professionalism and honesty. Their customer service is outstanding and they are extremely friendly. They are less expensive than most of the major insurance companies for coverages that include the majority of people. They give you quick efficient quotes and are extremely reliable. Absolutely one of the best companies when it comes to customer service - they always treat you fairly and with great respect. They are extremely helpful and knowledgeable.

AAA has been around for a long time and I assume they have streamlined the processing of claims otherwise they would not have customers. Better coverage than I was receiving from State Farm and less expensive. Coverage is more than adequate but the price differential was huge. Even my State Farm agent said - "how are they selling this so cheap?" Great coverage. There was even higher coverage in some of the areas of my car insurance policy for less money. Who would not be happy with this? My agency has gotten back to me within the day that I have left a call. I have no problem with AAA's customer service skills. Everyone has been nice and willing to work the system to get the best coverage and price.

I've never actually filed a claim, but from what I already know about AAA, I would trust their process to be efficient, easy, reliable, and painless. AAA's coverage is solid. You can customize it to meet your needs and budget. It's reliable, and they explain it well. They always keep you aware of changes to any policy and are very clear about updates. AAA offers a great value. The price is fair for what they offer, and they always explain any changes in detail. They work to keep the cost down however they can. AAA's customer service is top-notch. They respond quickly and are always polite. They know what they're talking about and are eager to help.

I was unfortunate enough to be T-boned several years ago. AAA got me a rental car [no charge] and gave me enough to almost totally pay for my new {to me} car. And it didn't take long for them to get the check to me. I highly recommend AAA. In fact, I also have my house insured with them. When I have a question I call my agent and get the answers I need. I also have emergency roadside coverage with my policy which I have had to use when my battery goes dead or when I have a flat tire. Usually the waiting period for assistance is very short. I feel well protected by AAA. It may be possible to get coverage for less from some other company but will you really receive the help you need?

I am happy with the ease of claims processing. It was fairly simple and straightforward. Also quite easy to understand. And if I came across any issues or problems the claims agent or customer service was extremely helpful and professional. I'd definitely recommend this company for the coverage offered. There were plenty of options to choose from so that you got the coverage that you wanted/needed. And there was coverage for pretty much any scenario you can think of and reasonable prices.

I like that I can use an app to file a claim, and that I have the ease of not needing a disposable camera that just creates more headaches than ease during an accident. The coverage options cover what I want and need just in case I happen to have an accident, and it will help me if I may need it and my vehicle gets damaged in an accident.

I say that it was a good experience because AAA is high quality insurance company. That has the power to release any type corporate holds on my accounts. They provide the best policy! It's better to be work with them than not to!

They were very fast and efficient with claims. I have had no trouble with them at all. They have been friendly too. I find it easy to use their services. I love how quickly they respond! It has been great with this company. The Gold Plus program is even more helpful. I would definitely recommend them. It is valuable to have an AAA card. The prices are much cheaper than being left with a towing bill and other car problems on the side of the road. AAA has been very friendly and helpful. I do recommend them for I have had no problem with them during customer service.

Claims is explained in manner I could understand. The directions were clear and concise. The forms were understandable. My questions were answered when I called the provided information phone number. There was also a website that offered explained too. Coverage is provided when you are involved in an accident when you are determined to be at fault. Coverage is also provided when you are involved in an accident that is not your fault. For example your car is hit by the car of a motorist who does not have insurance or even if the motorist is not a legal resident.

AAA Claims representatives help you through the claims process to make it as simple and smooth as possible. They explain the procedures and what to expect. They realize that it can be an emotional and stressful process and are there to help you through it. They process claims quickly and accurately. You have various levels of coverage to choose from as well as deductible amounts where applicable. If you have questions about a specific coverage, they can help you understand.

We were hit by a drunk driver while I was 35 weeks pregnant. AAA made the claims process very simple for us. Someone came to evaluate our car promptly, an investigator called and took each of our statements. The whole thing was painless and I felt as though we were being taken care of. My husband and I have the coverage we need of our car, but there are also tons of options available. We never feel worried about our coverage. AAA is an incredible value. We get the coverage we need at a price we can afford. We don't have to worry about being able to pay our insurance rates. The Customer service is friendly and very helpful, we have never had a bad experience with the customer service of AAA. They are very efficient and effective.

AAA is a well-known company. Any woman who drives at night needs this service. If your cars breaks down and you are alone and need help these are the people to call on. It has many available options. It has its emergency Roadside Services. It offers Discounts and it will map your trip out for you. It is a nonprofit members service organization.

They been great with claims and everything else too. It was painless and fast and they got me back on the road as quickly. The coverage is great too which I can afford with the maximum cover and it doesn't cost me an arm and a leg either which I like very much. It's great price for the maximum cover which everyone can afford and it's great because sometimes people can't afford it. They make it affordable for everyone. They get the job done as fast as possible and you don't have to wait long to get back on the road which is great especial if you have to take time off from work too.

My car was hit while parked in a lot. I called the claims line and after answering a few questions I had an appointment with a claims adjuster. They were fair and suggested a good body shop. There were plenty of options for coverage and copays. I was able to find good coverage I could afford and still be able to pay the deductible if needed. They made it easy to get insurance and not worry if something happened to my car. I know they back up their product and won't cancel me if I have an accident. The sales and claims agents were always professional and considerate. They answered all of my questions without rushing me or trying to get me off the phone.

Love love love so very much, wouldn't change it for the world. They are the best and is always there for you. Everyone must go to AAA. They are so amazing and friendly. They cover everything that you wouldn't believe. I was so amazed and surprised to see what they claim if anything happened. Compare to other companies they make them look bad and they are so honest.

They have complete coverage that a person can choose whatever options that you want. The agent will help the choice and explain the options. The cost is typical of car insurance prices and comparable. When I compared prices, this was the best and gave me all the options that I needed. I would recommend this insurance. I do not know the terminology of insurance talk so I needed help from customer service to choose what options are best for me. They were very patient and helpful.

Standard claims processing. Phoned in a claim, rep asked me a bunch of questions and that was pretty much it. I had my car repaired and they reimbursed me soon after. They have all the standard coverage options and deductibles. The agent helped me pick out all the options I wanted/needed by asking me questions about how I felt in certain situations. You get all the comforts of being covered plus all the benefits of being a AAA member for a relatively low rate (compared to the other 3 companies I priced out). All customer service agents I dealt with were professional, helpful and kind. From the agent who sold me the policy to the claims representative to the general help operator, they were all good.

I was in a severe auto accident in July of 2013. When I put in my claim, the agent took care of our needs right away. We had a rental car in about a day or two. We also received our insurance check in less than a week and were able to purchase a new car. I have never experienced such wonderful and prompt service with any other insurance company. I highly recommend this one!

They are very customer oriented and understanding as well as making you understand how everything works. They make you feel at ease about everything because filing a claim with some companies can be a nuisance. The coverage is great. They offer roadside assistance as well as getting a rental if needed. I have full coverage and it is great and you get discounts by having AAA with certain places you go. Great knowing that if I am in an accident I am covered and will not have any problems. I had an accident and they made sure everything was taken care of with ease. Customer service is amazing. Very friendly and polite whether over the phone or in the office. They always greet you with smiles on their faces. No one is ever rude. I really like AAA.

Processor was very nice and handled my claims with minimal irritation. I called in my claim and it was processed with only two conversions which was very convenient. The coverage has been taking care of me sufficiently. I have had very minimal use but it has been good this far even with my few uses. Cannot complain. I have not had to use my insurance but a few very minimal times. I am in my mid twenties and it is very affordable even on a modest salary. Customer service has been very helpful when I have needed to use them. You can usually get a call back from a real person in a short period of time.

It's been several years since I've had a claim, but when I did, the response was fast and efficient and fair. Most of my claims have been related to road service, but 40 years ago, there were a couple of accidents which they resolved quickly even though at the time I was not a customer. I actually became a AAA customer because of the way they handled these situations. AAA offers a wide range of coverage from just legally required to full coverage. The consumer has many choices and price options. For myself, I chose a lower deductible because of my financial situation. But it's been working, and AAA does not pressure me to change. They offer; I choose.

Great support and can be handled by telephone and email. If you have an accident, they pay all of the bills and then go after the other insurance company (if they were at fault). It's best to sign up for car rental coverage. I had $5,000 in damages to my car and I was three weeks without my car - AAA covered my car rental completely. We pay for our car insurance in full each year. By doing that, we receive a dividend from AAA (usually $80). We have two vehicles fully covered for less than $900/year. This is AAA's greatest service. The customer service department is very responsive and wants to take the worry out of your accident. They even have a mobile app to make things easier for towing or locking your keys in your car.

The process is quick and easy. Make the claim, fill out the paperwork, turn it in and get your money. Simple and easy. Claims people are super friendly. I had one of the lowest coverages, yet it was adequate. It depends on which policy you choose. Of course, the more coverage the more the cost. The value, of course, is in how much you get back from an accident. However, the peace of mind is an added value that is priceless. With AAA you get both. Although I had the lowest coverage, the service was splendid. I did take one add on that I recommend--the roadside service. It is low cost and easy. I had to use it several times and was so thankful for it.

I have not had a claim but they have attended to my queries and questions expeditiously and I have been happy with AAA since I obtained auto insurance from him a decade ago. Good value/price, although I wish they give me better discount for being a customer for such a long time. I would have no problem recommending AAA.

I can neither be happy nor can I recommend. Various coverage options are offered, where you can mix or match to get the coverage that is best for each particular situation. Basic or comprehensive options are available. The value offered is good in comparison with other insurance companies offerings. The rates are competitive and payment options as well are available.

The claims representative was thorough in note taking my claims situation and patiently listened as I explained my story. The whole process lasted less than 15 minutes and I was provided with information on how the process works. I value the wide coverage AAA has to offer in a variety of topics such as roadside assistance and special hotel/vacation discounts. They reward loyal customers through updated memberships and special promotions/deals.

Easy claim processing. Done over the phone with just a few questions. Claim processed right away. Had another auto insurance and it was a hassle. This was hassle free and worry free. We have full coverage. Even though we never needed it. It's nice to know that we have it. As peace of mind if we ever need it. I'm sure they have other coverage options to fit everyone. The rate is a good enough value as well as the coverage. That's why we are so happy with them. A peace of mind is very important. Wonderful customer service. Always there when we needed them or had a question. If not available right away we usually got a phone call back within a few minutes.

Excellent work and service. I have used four different insurance companies to insure my car and AAA has been the best. I've had few claims over many years, but when there was one, AAA took care of it in a very professional manner.

I got it to where I get 3 free tows if I need them from AAA, once the limit is reached then I have to pay for the towing service. But AAA is stingy, but covers claims to the extent that the AAA member won't have to worry about getting sued. AAA has saved me numerous times when my car wouldn't start, I encountered a couple of dangerous situations with a car that wouldn't start. They always came immediately if they were around, they also always notify or call me when they send someone to pick me up. Based on my experiences AAA saved me many times and did their job well without a hassle, almost perfect. They even called me and left me a voice mail to make sure that I was safe.

They were attentive and I had no issue with getting paid or getting my car fixed. Overall it was a OK experience. The coverage was suitable for what I paid for. I believe I only had liability at that time but I don't believe I had any accidents either that time. To me our insurance is so expensive for something that might happen but never hardly does. And when you do need it it's almost like it's a hassle. I don't remember having any trouble with the customer service but these days customer service isn't what it used to be. I have a big problem with that but I don't remember any problems with this one in particular.

Have not filed a claim since 1990 or so. At that time it was a flawless procedure. It was for a vandalism in our driveway and the replacement truck window was covered 100 percent after our deductible. There are quite a few different plans, depending on your driving needs and policies needed... home, auto, boat, RV. They give discounts for multiple policies also. It has given us peace of mind knowing that if something happens we will have the coverage needed to correct whatever problem comes up, minus our deductible, of course. The customer service department has always gotten right back to us whenever we have called with a question about coverage or any questions we may have.

They are very polite. And never had any problems. I would highly recommend AAA as an auto insurance company. The coverage is great and there are no hidden fees at all like other insurance companies have. You get what they say they give you. I am very happy with the amount I pay. It is a very valuable company. It has been around for many years and I have never heard anything negative about them. I would recommend AAA to anyone that needs auto insurance. The customer service is better than any other customer service I have ever dealt with. The people are very respectful and seem to go out of their way to help.

Quick and easy and they don't leave you in the lurch. They are with you every step of the way! They tell you where to go for body work! The coverage is excellent. Usually pay nothing above the deductible. It makes you feel safe and secure! You don't have to worry or lose sleep over it! Makes your life happy again. We pay a bit more but that is because the coverage is completely adequate. We don't have to worry that it is going to come out of our pocket and leave us hurting! Their customer service is pretty good. It is not outstanding by any means! You don't get the feeling they really want to know you! I think they are too big!

I am a good driver and very observant. If I was to make a claim they seem very responsive and easy to deal with. Cheap deductible. Good coverage, not over priced, deductible fair, easy to contact agent. Even glass coverage was reasonable. Always buy glass coverage, I learned that once the hard way. Left more money in my pocket and I felt safe having this insurance. Didn't have a reason to feel like they weren't going to pay out. And if I did have a crash that was my fault, deductible was low. Agent was helpful, didn't try over selling and since it AAA already got good road hazard included in would recommend this insurance to anyone who looking for a good buy.

They pay eventually, but took a while and a lot of investigation and hard to get. Things worked out eventually. Price not great but not the highest around either. They could give more discount for drivers driving less than 300 miles a year. Yes, there are such drivers. Value is OK considering the fact that they paid when I filed a claim. They could be more flexible with proof and paperwork for things that did not need it. Good in general, just not great, kind and professional overall.

Easy to file a claim with AAA. I have the mobile application which allows me to file a claim easily and quickly through my smartphone. I have the option of calling a tow service if needed at the time. I usually have a representative call me with a follow-up. I have 24 hour towing services for up to 300 miles for no charge. Any additional miles are .50 per mile and can be added to your monthly bill. Great service to have for emergency situations. For the low price of 24.99 I would think that the level of customer service as well as quality of services supersedes the monthly service charge. The customer service agents are friendly and efficient. They make you feel as if they are really concerned with your well being and safety.

They were very friendly and professional. I thought the coverage was pretty average. To me it wasn't totally worth the money. I have found cheaper options for the same type of coverage. I thought it was okay value wise. I liked that they had roadside service so that was different than a lot of other auto insurance policies. I really liked AAA's customer service. They are always friendly and willing to help. Normally when I would go into the office, they would have someone willing to help me right away.

I have not made a claim on this insurance since I have had it. There was no reason to make a claim since I had no accident. When I do have an accident I'm sure that I will be taken care of in the best possible way. I have the full coverage and it covers everything including car rental in case of an accident. It has the liability in case it's my fault in an accident. It will pay for whatever is needed in case of any injuries.

It's easy and fast to make a claim. I was satisfied with the service. I've only had one claim, and it was a positive experience. It covered what I needed it to cover. It covers a wide range and has many options. I have the minimum and such back and forth between vehicles as I use them. Very easy to do what I need to do. It allows me to cover the vehicles I need covered as I need them covered. It's easy, fast, and convenient. I am very happy with the service and will continue using it. It's a personal relationship which makes my life much easier, especially as I insure multiple vehicles. They are helpful and efficient in their services.

Worked fast with no disputes on claims. I cannot believe how well they did on all my request within a faster time frame than other insurance companies I had in the past. They listen then recommend and changes for my interest. Did not think of their bottom line for profit. They have always come thru with best for me. With the value I received from AAA was 10 times better than others I have had in the past. I have check and proved around with AAA has always matched and or lower the rate. When I call them they would always call back with a time frame that was adapted to me. No grass growing here. If no phone call they would text and or email me fast.

Being Insured with AAA Insurance company for 15+ years, and being on their automated electronic withdrawal/payment schedule. When we were in an accident (April 21, 2016), AAA refused to honor our claim. They had conveniently dropped us from automated payment for membership dues. Even though we provided bank statement with proof of electronic withdrawal for membership dues, yet they are indicating we were on direct payment only (without proving to us, how they determined we were on direct payment). After 6 months of going back and forth, now the only recourse we have is to take them to court. A company like AAA has deep pockets. We have already spent a lot of money on lawyer fees and repairs to our vehicle and many other rental and towing expenses. We have given up. DO NOT TRUST THIS COMPANY. We are going to have to just let it go and change insurance companies and leave this nightmare behind.

I have been a AAA member and had their auto insurance for 3 years now. I'm just realizing that I haven't even once used any of the "member benefits." A lot of them seem like they might in the abstract be something I might like at some point, but it never seems to work out that I actually follow through. The insurance itself is fine, but any extra costs and added benefits seem a little pointless.

In obtaining auto and homeowners insurance through AAA in an attempt to save money, I was told that I would get a discount for being an engineer (I had worked for 35 years in aerospace having the title of Engineer/Scientist and I have a B.S degree in Engineering Technology from Call Poly Pomona). I finalized the information to obtain the insurance and paid the total cost for the auto insurance for one year using my credit card and even e-signed the documents. I stated I did not want the policy to take effect until the prior auto insurance term had run out, which was two days away. Later I received an email saying that the degree I had was not one that AAA gives a discount on. At that point I said to just terminate the process of obtaining insurance with them.

My Grandson was in auto accident along with his two friends. They were hit by a AAA client who ran a red light. In trying to resolve the claim with the department was a nightmare!! One person whom I spoke to was so rude and condescending, went to the extend saying, "Oh it was just an ER visit!" Demeaning the serious injury of my Grandson and his friends. To this day, nothing has been settled and missing papers that I have faxed to them claim to be missing. What a bunch of idiots. Right hand doesn't know what the left hand is doing. Soo unprofessional!

I had a minor accident where I was backing out of the space and was already out turning the wheel and I heard an impact. I called AAA who advised me to go through the other party insurance and I did. Two days later I get a call from AAA stating it was my fault for backing out, they have made this decision BEFORE speaking to me and getting a recorded statement. I called in and was given incorrect information on 3 occasion. I have received letters to my home address for the other party involved in the accident as well as messages on my machine. AAA does not safeguard my privacy and when I called to speak to a manager I was denied.

I had insurance with triple AAA and it was the biggest mistake of my life. NO 24 hour customer service. CAN'T speak to someone on Sunday AT ALL! I was so used to that with my last insurance I assumed a company like this would have these things. They will cancel your policy for 10 dollars and then ask for the full premium before they reinstate it. I'm back home with my last insurance. Thank god. Please don't go through AAA for insurance. They are second rate. DON'T DO IT!!! You have been warned!

I have AAA car insurance for more than 3 years and roadside assistance for more than 8. In 2015 they mistakenly enter my DL number wrong at the renew of my annual policy and my insurance amount went up to the roof. After spending about 30 hours on the phone with them and DMV to proof them my license was never canceled or expired (3 months of overpaying) they noticed they had the wrong DL number on their system. After all those years having the correct number they key in the number wrong and I paid for it. During this time all of the agents whom I spoke with, transfer me to supervisors who promised to call back and never did, so I had to call and start my process all over with them at least 8 times). I was then told I was going to be credit for the amount I overpaid and I never have.

I have been with AAA for over a year now. I have always paid on time before due date. Well today big, goofy rich decides he's going to go in my account, send me into overdraft without my consent. Then he decides to cancel my policy after he sends me into overdraft. Well now I have no insurance. And no money. Several of his co workers thought it was funny but in this world today bad move on his behalf. I'm going to go to bbb on him. Talking with his boss got me nowhere but just no. Do not mess with aaa. Let them be your last choice!!!

I had a flat tire, and I request the service at 7.28 pm. It was 9.25 and nobody show up. I called again and they said that they were coming in less than 30 minutes, they show up around 9.50. I had to wait 2 and half hours to have my tire change.

I called AAA at 9:30 am as I was about to drive to work. My battery was dead. They said they would arrive by no later than 11:20 am to jump start my car. At 11:30 I called AAA again to ask why they had not shown up. They said they were 6 miles away and it would take them at least another hour. The representative said he was not sure of how long it would take. I had to call a private tow truck company to have my car towed to the repair center and pay out of pocket although I am a AAA member. Then I called AAA in Winter Park, FL (where I had purchased my membership) and asked them to cancel the membership and reimburse me a prorated amount of the money I paid They said they cannot cancel memberships nor reimburse any money even if they don't provide service. Basically, service is not guaranteed.

I've had AAA Plus for myself and 3 family members for over 20 years. Yesterday I got a letter from them that due to my excessive claims they're changing my membership from Plus to Basic due to excessive claims. Over the course of the 20 years we've had to have cars towed less than a couple of times and 3 or 4 calls for dead batteries or flat tires. The basic plan has towing for 7 miles, I live in the country and there are no car dealers or repair shops within those 7 miles. Considering the amount of time we've been members I don't think those are excessive claims. AAA has become nothing but a rip off.

Been with AAA for over 38 years. Never had any issue with them and they treated me well. Now all of a sudden my premiums went through the roof. Was paying 599 buck for my car and now they up it but 200 buck. I do not see the logistic about this drastic increase. I am going to their office and ** up a storm tomorrow. And guess what I will get the same merry go round like usual. Time to get another policy from somewhere and dump this insurance agency.

I was told at 11:51 am someone would be at my address by 130 pm. 3 pm came and I called customer service, they told me that the servicer reached me at 2:08 pm and puts me on hold! She then comes back to the phone 15 minutes later stating that they'd be here in 45 minutes being that battery calls take longer than any other calls, so they're running behind! Well, a phone call would've been nice! Now it's going on an hour and a half still no one, no phone call nothing. I had an appointment at 1 pm, called and told them I'd be there by 215, called them back and told them I had to cancel! AAA is a joke and a rip off and they should be ashamed!

Yesterday morning I called AAA for a (NEW BATTERY) as I knew the battery was slowly dying over the past few days & this morning it was dead. So I told them upfront I needed a new battery. Guy came to my house like 30 minutes later, first thing out of his mouth was, "I don't have a battery to fit your car." You would think with all the info I gave them, that they would have sent someone with the correct battery. So he tested the battery and said the battery was good, that it may be the Alternator. I gave him that mama look, thinking to myself yeah right.

My car got broken into. I did a police report, call my insurance company, gave them the police report. They had me too go to 2 everyone store to get receipts so that I can send it to them for the lost items if they can pay me or if I was telling the truth. September 19th 2015 the incident happen. They just reimburse me half of the money and wanted me to buy everything that I had that was on the list. The value of my things they would not give me but they wanted me to buy everything with half of the money. My things cost more than they gave me, the depreciation, and they still would not give me the rest of the money that they said they was going to give - the depreciation money. They came up with every excuse not to pay me.

I have AAA insurance from 2011. At 2011 I excluded my husband from insurance just because he does not have driver's license. When he got driver's license on 2012 Oct I called AAA and added my husband name. They said, "You are all set." We both can share the car and drive... and also they sent me ID card with both of our names as insured and we thought we both are covered and happily driving from 2012 to present.

I am been a AAA plus member for years, holding 1 primary account and previously 2 additional accounts, recently just 1. I have never placed a call to request service until yesterday. I placed my first call at 5:03pm because of a dead battery. The representative that took my call asked me if I would like battery service. She said that they would test my battery and would replace it. I confirmed that they would indeed replace it as at that time if it wasn't possible I would have been able to access a battery. She said the current wait time was 40 minutes. At 5:40 they called to confirm that my call had been received and the driver would arrive within 40-45 minutes. I'm not sure how that time changed OR why it took so long for them to "receive" my call when I had called 40 minutes prior.

overall, I still stayed with the company.

I was in a minor car accident in Aug. It took me 3 days to speak w/ an adjuster even though it says "will return your call within 24 hrs" not 48, 72, 96 hrs, very frustrating. On top of that finally found out I could speak w/ any adjuster, ok fine. Any adjuster looks at my claim and tells me, "I see you were coming out your garage and you and your roommate had contact." Where in the hell DID you get that from? (2) adjusters read that to me. We were nowhere near a garage. After 2 days finally my adjuster told me the accident would probably be 50/50, ok cool...that was it. Haven't heard from her since to let me know what concrete conclusion they came to. I had to call and find out. I also had to call to question my deductible for reimbursement.

I was in an accident with someone who had AAA Insurance. They were 100% in the fault and should have been cited for an illegal lane change. It is 2 months after the accident and 30 days after I sent in my medical bills. I finally spoke with the adjuster who low balled me. I thought I was doing something by not getting a lawyer. My suggestion is to make sure you have a lawyer when dealing with this shady company to ensure you receive all that is owed to you.

Spent over 20 years with Allstate. Shopped rates and AAA gave us excellent service and outstanding rates. Saved $1000 a year on auto insurance. I recommend this company to anyone interested in dealing with a company that cares about their customers. (2 months now and have not heard from Allstate, dropped them like a bad cold). Happy AAA customer.

If I could give it a zero star rating I would. I called AAA because my truck had been broken into and told the lady that my family and I were stranded as the truck was non-operable since someone tried to steal it so the ignition part was dismantled. It took AAA 5 hours before coming over to help and provide us with a car rental. It was explained to them that my truck was in an unsafe place and unlocked so to please send for a tow truck as soon as possible. This was a Thursday. Come Monday I find out that my truck had not yet been picked up. I called numerous times to AAA and received misleading information and kept on being transferred to different people.

I have been using AAA for two years. This morning was the second time I called them for two years. I really had a very bad experience with them. I called for road side services at 7:15 Am to help me. I spoke to a man who told me that "there will be someone coming to help you in 20 min to 1 hour". I waited for one hour nobody show up. A lady called. She said "we do not really know what time you will get the help. I cannot guarantee any time" in a sarcastic way. I waited for another half an hour to called for the second time. I spoke to a gentleman who was very professional and sounded he want to help. I found out that they did not send anyone to help me. I was so angry and I hope the poor man excuse my language. I find out that the first man I spoke to was just lying. They left me down the road for more than two hours and a half. I had to call someone else to come to fix my car.

I bought a used Honda on August 25 & called AAA to add it to my existing car policy. Since my premium payment was due September 3, I paid the renewal during the same call. AAA set things up so that the newly purchased Honda wasn't insured until September 3. I have called twice & been told twice that the procedure was started to put the Honda on the policy. I think AAA is stalling to delay initiation of the Honda's coverage until the September 3. That isn't all the time in the world, but I asked for immediate coverage for the newly purchased car. I guess, either I leave the Honda parked in a bank vault until September 3 or I switch my car policy to a company that understands human language & uses information technology.

Service-premium value. I have been a member since 1995. Their DMV service is outstanding. The knowledge and help from the Clovis Ca employees is excellent. When a tow is needed, they send highly qualified companies in a timely fashion. The annual premium is a bargain for the benefits you receive.

Would give negative stars if possible. Signed up for roadside assistance and couldn't resist the low auto insurance premiums. What a mistake! I have always paid my bill on time and have not had any claims. My insurance was cancelled without my knowledge! In my state it is illegal to have a vehicle registered without insurance to the tune of $150/vehicle for the first 30 days. I found out about the cancellation when I called in to see what my bill was and when it would be due as I hadn't seen one in a while. I was informed of the cancellation and asked them to rectify it.

When I bought a 2008 Honda Odyssey from Crown Motors, I had to get insurance to get the title and drive the car off the lot. We called AAA and they gave us a quote which was reasonable, so we figured we could afford this vehicle and continued with the loan and car buying process. Once the car was purchase we waited for the payment to be withdrawn from my bank account. It didn't happen when it normally does. We called and asked what happened. They then said our insurance was changed and the date will change, then we asked again what was the payment. It was $50 more than what they quoted.

I was in an accident on August 17th, 2016 with someone who had AAA insurance and it was his fault because he came out of a parking lot and hit me on a main road. His insurance company took 2 days to even call me and get my statement. When they finally admitted fault they said they wouldn't pay for the rental I had. Trying to get a hold of someone is like pulling teeth with them!! I called probably over 20 times and left several messages and they never call back. This is the WORST insurance company I've ever dealt with! I wish I didn't have to even give them one star. Good luck if you ever have to deal with them.

AAA is the worst!! I got a flat and had my car towed by a AAA tow service. The tow driver damaged my brake line so I filed a damage claim with AAA. When it happened they told me there was nothing they could do to help me outside of my AAA plan (even though their tow driver damaged my car and left me stranded hours from home until my car could be repaired).

Just FYI. Do not go to AAA car insurance. They took my $$ and then I got my policy. In that same mail I got a decline due to my driving record. Funny my agent didn't see any reason to decline me. Ok so I went back to Allstate and filled out the refund of $195. Nothing happened and today they took another $195. Thankfully I used a credit card and I called them to dispute... $ will be refunded in 24 hrs. ** AAA.

Joined the club end of 2015. First premium after signing up was automatically withdrawn without my authorization. Transaction was reversed by bank due to AAA inability to produce documents allowing the auto withdrawal. I called a week later to manually make the payment and was told by multiple reps there was no balance owed. A few more attempts were made to no avail.

I locked my keys in the trunk of my motorcycle when I was leaving the grocery store. No problem, I have AAA and towing service as well as Lost key protection. Had it for YEARS! So I called AAA and found out that although my bike is covered, they would not come and rescue me. I am now looking for another company. Firing AAA really hurts me, after being a customer for so long, but how could they not help me? I called a locksmith who was a contractor for AAA. He came out and fabricated a key for me. I would love to supply photos, but my keys, purse, phone, driver license, money, etc., were all locked up inside the trunk. If an order number was supplied at the times that I called (more than once) I could not write it down because pens and pads were inside my purse.

AAA is the worst insurance company. I had an accident on 07/30/16. My car was salvaged. Having a full coverage they even denied me the rental car. They only cover for parked cars not for the moving cars. Be careful before going for AAA.

On Aug.1, 2016 the rear tire on my Mercury sedan went flat while traveling on US1 in Miami Florida. By the time I pulled off the highway into a shopping center the tire was completely flat and I was driving on the rim. I immediately picked up my cell and called AAA Roadside Service for help. It was 10:46 PM on a Monday night and they answered after a short wait. I was told that they were busy and it would take about 40 minutes before a service truck would arrive. I received a call back about ten minutes later verifying my location and a 40 minute wait for service. I mentioned that the shopping center had closed down and there was only one store still open.

An AAA auto insured driver struck and damaged my SUV. After a couple of days they did admit liability. It took too long for their estimator to look at my vehicle and then it took him too long to get his estimate done. His was a few hundred dollars less than the one my body shop did. His reason was the difference in OEM and aftermarket parts. Well AAA my car had oem bumper and fender on it when your client damaged it. I should be able to get OEM parts put on it. I expressed my dissatisfaction and told them I would disseminate bad reviews everywhere I could. My claim adjuster is Wilnette ** and the estimator in Salt Lake is Stephen.

On my way home from work July 20, 2016 I was hit in the side by a young girl pulling out of a parking lot. By the time I could get my car moved out of the road she had already contacted the police. She told them exactly what happened. That night she filed a claim with AAA. Now 2 weeks later and 4 unanswered phone calls I still wait. My insurance company is State Farm. They are even trying to reach them and no response. AAA Insurance is the pits!!! I have a membership with them but it might be time to depart. Don't want to have any part of them. Their claims service rep is Steven **. What a joke!!! I gave them 1 star because it made me. I would actually give them 0 if I could...

My car broke down in another city, about 3 hours from home, on a Sunday. I called AAA and they found one shop that was open but it was 13 miles away so it would be a $40 surcharge for the tow. I agreed, what else could I do? But when I got there, I found that while the garage was technically open, it was just the oil change guy. There wasn't any mechanic available that day who could actually look at my car. I never would have agreed to pay $40 to have the car towed there if I had known that. Not renewing my AAA membership next year.

Re: Auto accident May 2013. "A driver traveling at a high rate of speed, passed me on my right, cut me off and slammed on their breaks and I rear ended them". I only remember bits and pieces after the accident. The other driver sped away, and then a police officer came to my window and told me there was an ambulance on its way and that is the last thing I remember. Result: My SUV was totaled, I got whiplash and a Traumatic Brain Injury. It has been one nightmare after another. You can read more about it at **.

A friend's home's sanitary drain tile collapsed in their basement. She was very upset, and I informed her that this is a covered loss. AAA will pay for opening up the basement floor and closing the basement floor. But not the repair. Auto Owner's policy covered this for a rental property I had 8 years ago. However, I just learned (AAA informed me) that 2 years ago they dropped this from coverage their policies. Not even my AAA Preferred Policy (a policy I kept after purchasing my 1st home in 1989) covers that. It is now an add on to my policy. Looks like I am going to shop for new insurance to replace the $6,000+ I pay annually now. After being a policy holder since 1985... it is time to move on. Thanks AAA for your new deceptive policies. My eyes are wide open.

I have bad experience with AAA, after having minor scratch and misalignment of the bumper. I asked for claim - they made me to go to a body shop where they did the billing just near the deductible. There were many unnecessary changes done for me to exceed my deductible. It looked very fishy and unreasonable.

I felt very confident that the AAA Roadside Assistance coverage would provide the best customer service, and was very disappointed after calling in. I selected the option that I needed Roadside Assistance and was put on hold. I believe AAA should have enough customer service support to help those needing immediate assistance.

While looking for other insurance companies due to AAA increasing my prices constantly, I found out that AAA raised my insurance because of a point on my license that should not be there. When I called the DMV, they said that AAA never should have increased my insurance because the ticket that was removed from my record by the court. The DMV advised me to do a 3 way call or get the accurate DMV report for $9.00 and have AAA reimburse me for it since it is their mistake.

I was hit on the front end of my car by an individual, in a modified Chevy 350 truck, that was behind me, but recklessly attempted to pass me on a two lane city street at a ridiculously excessive/reckless and unlawful speed. The truck not only hit but then literally ran over my left front end. This person was/is insured by AAA insurance. My car was moving at approximately 10-15 mph. I have witnesses plus a video recording. The driver who hit me immediately provided me his details without hesitation and did not ask for mine. He apologized repeatedly telling me it was his fault. We immediately reported the accident to my insurance and also to AAA, his insurance. We provided all the required information and video recording.

I had a terrible experience with AAA. Usually I wait about an hour max for somebody to come and jump start my car or fix the problem. I was driving in Washington, DC when my gear shift got stuck while trying to put it in park. I then shut the car off, not knowing that you cannot do that when not in park, and the key got stuck in the ignition with the car's battery on. This occurred at 8:00 p.m. I called AAA, told them my address, told them the problem and they told me that in about an hour, somebody would come to help.

I have premium membership for myself as well as my children. On 5.14.2016 AAA was contacted by my son due to flat tire during prob. AAA could not provide him with air, nor a jack nor even show up after three calls. On 7.12.16 AAA refused to tow my Corvette on a flatbed due to a modification loophole. Really?! I think more people should be aware that even with three premium memberships AAA cannot provide satisfactory service due to lack of air (seriously) or loopholes in contract provision. Canceling service.

When I bought my car in Ft. Worth, Texas I automatically went with AAA Insurance, having been covered in another state through them for 7 years. However, over the following week I discovered that their coverage cost nearly twice as much as other carriers (for the exact same coverage!), so after 10 days I cancelled the AAA insurance. I was told that I would need to pay $284.00, which is 11% of the annual premium!! Despite the fact that I was not informed of this during my initial phone conversation with agent Melvin **, nor was it in the subsequent mailed contract that I received, I pursued the issue. I was given the name of Melvin's supervisor, Matthew **, and called him a total of 7 times over the following 3 weeks, leaving messages every time. I never received a callback. Shame on you, Matthew ** and Triple AAA Texas!

I was rear ended by someone with valid AAA insurance. My car was stationary at a stop light. I have four witnesses. The driver who hit me offered her details without hesitation and did not ask for mine - clearly she knew she was in the wrong. As soon as they were contacted with the estimate for my repair, AAA immediately denied all liability. I am stunned by this gross abdication of responsibility. I shall certainly never use an AAA product myself and I would advise everyone to avoid them. There is no point in having insurance if the providers behave like this. I hope a regulator sees this review.

I had a flat on inside rear of my motor home in the middle of Iowa. Called AAA, was told by the dispatcher I would need my MH towed! All I needed was tire changed. Put on hold 30 min then hung up on. Called back, was told no tow truck was available. Again explained I didn't need a tow. Put on hold again. Then hung up on again. After 8 hours tow truck showed up and changed the tire. The Dispatcher was Extremely rude. And unprofessional!!!

We decided to file a legal BBB and Consumers affair claim against Triple A because of their biased decision and misleading information. We have read so many negative feedback about Triple A. Rest assured; those are not written for fun. Those feedback are real like our feedback. We had an accident at no fault on 7.22.2015 when our car was parked properly and Triple A Insured driver hit our car from behind. We called AAA adjuster Michael ** who was initially very rude and told us he wouldn't help because their insured driver hit 4 other cars in the same accident. Why they didn't give priority to our car about a yearlong?

I was involved in a car accident over a year that I didn't cause. The person who caused the accident had AAA. They declared my truck a total but told me I couldn't be paid for the truck till the whole claim was resolved including injury. Nine months later the claim is resolved but AAA claims they sent payment for my truck nine months and that the check was cashed, and because I was cashed they sold my truck. I never signed a release. When I spoke to the total loss department manager Robert ** he said check was cashed there was nothing he could do and hung up.

Can someone explain to me why, AAA of Michigan feels it's in the rights to increase our policy costs because of two rear end collision that my wife was in where she was not at any fault? We have a bull's eye painted on the back of my wife's 2015 Lacrosse. The first person on cell phone, gassed before everyone else did, 3K in damage. Three weeks later, a woman not paying attention, hit my wife causing the same damage. So, we get the sickening review from AAA of Michigan, with a massive increase from these two accidents. The saddest thing is, when asking the AAA folks, they really don't know. How can you penalize the victim and turn them into the enemy? I have been a member for over 35 years. Thanks for the memories AAA, this is the last straw, I will no longer be affiliated with your fraudulent services.

I'm very upset at AAA. I have been with them as my auto and home insurance agent for many years and have always felt satisfied with their rates. However, last year I got a speeding ticket out of state. It was fairly minor. I forgot about it until my recent premium reflected a huge rate increase, apparently owing to my out of state ticket one year ago. I have talked to several customer service agents by phone and also gone into my local AAA office. I asked why such a huge increase since this is the only ticket I have received while with AAA for many years. Mostly they were impersonal and unresponsive, saying, "you got a ticket and this is the increase for the next three years."

Don't believe the online quote; don't believe their commercials! First, I was completely misunderstood and misquoted! I was quoted $143 for two people, two vehicles, what did I get?....one vehicle, two drivers. It took me almost 3 weeks to get my cards, and when I did found out one vehicle wasn't covered. When I added the vehicle, they changed the policy to be $100 more a month, and that total monthly combined rate was $100 more than what I was paying at my other insurance company! Ridiculous!! When I cancelled my policy, they tried to charge me a cancellation fee! Of course, they made no mention of that when I signed up or when I cancelled. They need to take some responsibility and do the right thing! I will never pay that fee. Do not do business with them! They will misquote you, charge you more, and when you realize it and decide to leave because it is too expensive, they will try to tack on more fees!!!

Okay, they finally came through yesterday and told me they would pay for me to get a used transmission installed so I feel better. So I guess AAA does not suck as much as I originally thought.

I was a victim in an accident where a driver pulled into my lane and after hitting me, continued to force my vehicle to the right toward a 500 ft. embankment in an area with a narrow shoulder. I fought the steering wheel to keep my tires on the pavement and prevent a more serious accident. As a result I strained my left shoulder and back and had a bruise, possibly from the seat belt across my left chest. You are required to call in your claim these days. I told the person who took the report that I was injured. I wanted an injury claim opened just in case the injury needed diagnostics, physical therapy or surgery. It is easier to open a claim at the time of an accident than go back and prove later that you were indeed injured in the accident. Apparently that individual did not open an injury claim for me.

I have been a AAA member for 22 years and needed them once when I locked myself out of the car in front of the movie theater. I have always paid my car and house insurance in full on the day the bill arrives. I did this again and sure thing, another bill arrives a week later with a higher premium. I called four times and emailed twice for clarification with no response. I had to send letters to the management team but by the time they responded, I had switched insurances. So you think the drama would have taken an end. No, I get calls every day asking me to join back. At some point, I tell them to make me an offer or to stop calling me. The offer they made me was TWICE as what I paid in the past because my 22 years loyalty didn't count - I was a new customer. Well, it shows how interested in customer service they are.

I had a AAA Gold membership for 2 years and I used it 3-4 times a year. When subscribing for the service I was told that it comes with so many features including tire change service. I was on a highway in the middle of nowhere at 1 am with a rental car when my tire went flat. To my surprise the car did not come with a spare tire, instead there was a useless kit to fix tiny holes in the tire and my tire was literally torn apart. So I call AAA and I am told that they do not provide any help with the tire and the only thing they can do is towing my vehicle to a nearby service center. I had no other choice but having my car towed and spending the night in a hotel to fix the tire the next day. A simple tire change could save me a one day delay in my schedule and the money wasted for the hotel.

It has been over 3 weeks since I was charged for a policy I did not accept and AAA refuses to refund my money. The agent I worked with was entirely incompetent. All they want is your money. He was very swift to charge my card for a policy I had not even signed for. The details of the policy covered absolutely nothing. Thankfully, I was not swayed by the cheaper amount he gave, but looked at the details. Compared to my current policy with Geico which he tried to convince me to cancel, I opted out of the AAA policy. He then said I had to send a "cancellation letter". Considering that I never signed the policy, I was confused as to why it was necessary, but I sent it all the same. I tried to reach out to the agent via email and phone after several days of zero correspondence and no refund. He didn't respond.

After being a Northern CA AAA member (Auto & Homeowners) for 10 years we felt that our family was covered. August 2013, I did not receive my monthly bill from AAA. I promptly called and offered payment. I was advised that AAA had switched to a new computer system and that my policy data had been lost. I was told that this had happened to many other members and that my due payment would be spread over the next year as a courtesy for their error and my new bill would be generated promptly. This sounded good until the next month's payment was due and still no bill. I called again and offered payment, again I was given the same apologies, advising that they were working to resolve their system issues and assured that the two months would be spread over the year and the bill would come.

DO NOT USE AAA IF YOU HAVE A BUSINESS OR YOUR CAR BREAKS DOWN MORE OFTEN OR EXPECT HUGE BILL. Today I received a certified letter claiming that I was using their service for my business and not personally which is not true. I called them but I was told that the only respond I can make is through the mail to the address provided in the letter and they do not offer phone service. "Can you believe that?" The cancellation letter came with service order log showing the towing times I used and a total of $1,500. I am not sure if that is a bill or what so I have to spend the whole day sending them certified letter and dispute these charges or even have to go to court. I do not really care to have AAA service again since they expect everyone to pay and not use the service. Also, if you have a business, do not use AAA or expect a huge bill in the mail.

On March 4th I called AAA to renew my vehicle insurance policy which would expire on March 7th. I should mention that I have not had an insurance claim in the 30 years that I've lived in Nevada. I set the premiums up on a monthly Auto Pay which drafts payments from my bank account automatically and gave them my new debit card number to use for the transactions. Within a few days I had received a "Notice of Renewal Policy" with instructions to attach it to my current policy, an "AutoPay Schedule" thanking me for using that program to pay my monthly premiums along with the dates of each future withdrawal and acknowledging my new debit card number, and a Proof of Insurance Card.

I would give them a zero star rating at this point if I could. The amount of BS that I have had to go through with these guys is absolutely ridiculous and downright infuriating. For the last couple years I have been helping my father take care of finances, AAA being one of those, yet AAA is the only one that can't seem to get their act together. Every single time I call to either inquire/update/change something they say I need permission to do so since I am not on his account. And the last 7 times, 7!, I have had to get my dad to call and tell them to add me as a registered user so I can talk to a representative. No one knows what they are doing over there. Not even their managers, who I have had to talk to multiple times and have said that they took care of it. Save yourself time and money, do NOT go with these guys.

Received phone call this morning from Claims Adjuster regarding a claim filed through my AAA Auto insurance. This gentleman was so belligerent and rude to me on the phone and I explained to him his was being very abusive and rude, however he still continued. Finally I told him I was hanging up due to his rudeness and unprofessional manner.

I received an email for a free insurance quote promotion with a free gift card. I filled out the information provided by the link (in the email) and was contacted by a representative. My insurance is cheaper so I did not switch. Then they told me that I would not receive the gift card. After a few follow up calls, I was advised I would in fact receive the gift card because I did get the free quote. Two months later the same woman who told me I would receive the gift card (Lisa) told me that I would not receive it and that she never said otherwise. I would like the company to honor the promotion and for customer service not to lie to customers. I do not want to give my business to a company that offers false promotions to get your business.

I have had AAA for 5 years. I have called them twice. Once was because I had locked my keys in my car during a blizzard with my daughter. I had to wait 1 hour and 45 minutes. The second time was recently I had taken my mother (83 yrs and has Alzheimers) to a plant nursery and I got a flat tire. I was given a 3 hour wait time window. It was very hot, I am diabetic and had no way to keep my sugar up and it is beyond exhausting to explain over and over to someone with Alzheimers why we are sitting in the hot car for so long.

I have been a loyal customer of AAA Insurance for over 15 years. I changed last year when I decided to check other company prices. Since then I have received offers of $10.00 gift cards from AAA for me to listen to a free quote. I did listen and have received 0 gift cards. This has happened 2 times in the last year. I have notified AAA and was told it's coming, although it has never arrived. I would like companies that make offers to keep their word.

My daughter was involved in an auto accident, with my car, 5 days ago. I contacted AAA claims this past Monday, 3 days ago, to file the claim. I have had nothing but outstanding service from the people I have talked with regarding this claim. I had a rental within an hour of filing the claim. The adjuster was out the next day. Unfortunately the car was totaled. The claim department responsible for paying me for the car was in touch the same day. Within 3 days, this claim is almost settled. And everyone was absolutely amazing. I have been with AAA for many years and fortunately, have not had to file an auto claim with them until now. I am so very glad that I have AAA and will recommend them to anyone that needs insurance.

So at the beginning of there I was t-boned by one of their drivers that they insured. First of all, it took longer than it should of to get someone to come out to look at the damage done to my car. Then when it was time to get a rental car, it took longer than it should of, compared to other insurance companies. After everything was finally said and done, I signed their little paper saying that I could not sue their driver or them for any reoccurring medical issues which I signed in the beginning of March. Right before I signed it another bill came in about owing some more money. Which I faxed them the copy and they sent out another paper with the updated amount. However, on April 25th I received another bill from the physician which was not included in on the bill from the hospital that AAA received and AAA is saying that there is nothing they can do about it since I signed the paper already.

In August of 2010 my car was stolen in Fresno, CA. My 2002 Nissan Sentra was stolen by a known individual and I filed a police report and contacted AAA to file a claim. Unfortunately AAA never filed my claim and can't find any record of the report I've made. After I contacted Fresno Police to report my stolen car I had been given a case number. To add, I went in person to the Police Department to get a copy of the report. AAA didn't honor me as a member since they've lost or never filled through the process of making a stolen car claim. I'm determined to speak with the AAA Corporate Office and demand to have my case investigated.

Worst Customer Service EVER. They were eager to insure my vehicle, but once they had me and I had left my previous insurer, they changed the premiums and the available discounts. I have tried time after time to reach the agents I spoke to, but I guess they are "virtual" and have disappeared into the ether. I think I will do the same. I will take my business elsewhere.