AAA Auto Insurance Reviews

This company has always been very helpful and friendly. It was very easy to get auto insurance with them. I went to their business and met with a representative who made me feel that she had time for me and cared. She answered all questions and asked if I could think of anything else. She also gave me her card in case I wanted to get a hold of her later. I felt very appreciated. However, all insurance is so high and I wish the rates were a little bit cheaper. It's hard when you are on a fixed income.

I like the decent customer service and the convenience of having both of the AAA roadside assistance program. I also like the slight discount for customer loyalty but would like a safe driver incentive. I wish they had accident forgiveness like some other companies do or rewards of incentives for a good record and no accidents and that they would offer homeowners with auto and a discount program for having both or an incentive type of program. There may be better policies or rates but I tend to just stay with the same company if there are no major issues. Standard but all of the policies can be a little confusing with the add ons. I am satisfied with AAA overall.

AAA insurance is a little expensive because you have to buy the membership. But roadside perks are nice to have access to. There's towing and all that kind of service. I like knowing I can call for help if anything ever happens to my car while traveling. But I wish they made it more clear about buying a membership but I do also enjoy the discounts of being a member. I used a local agent to buy the insurance so the process was really easy. I answered questions and he did all the work. I just needed to know about my cars and he selected all the plan info that I needed.

When you think of AAA you think of roadside service but what you should think about is the insurance. They have a policy that fits almost every household at a price you can afford. I have always had great customer service and when calling them they've gone above and beyond the Call of Duty to make sure I had everything I needed. They are always available to answer any questions I have.

It was very easy to sign up. Customer service was good. Very responsive when we needed them. They have a very nice website. You can book hotels, rental cars, airplanes, route plans if you're traveling by car. The emergency auto service was very good. Always there when you need it. Examples like when we locked our keys in the car, they were there on the spot. The expense of paying extra for auto club was not so good, though. It would be nice if it was absorbed in the initial payment. I also thought it was a big hassle having to renew every year.

We have all our car & home insurance with AAA. They have been totally helpful in any situation we have experienced. We even use their travel services. Affordable & superior service. Filing a claim is very easy, and they are caring, & efficient.

I have Geico but would like AAA. I have used AAA in the past and have had better luck using it. They offer better customer service especially in times of need. Either it being stuck on the side of the road or locked my keys in the car. They have fast response times and have helped me get out of a bind a couple times. They also have better packages (because you have to pay more of course) but now that I have had Geico for two years, I am thinking of swapping. I appreciate their business. My mother has it and countless friends and I hear it's one of the best. AAA is a great company but most people can't afford it because of all the great amenities. I would have it as my insurance if I could afford it at this time. It seems to be more generated towards older people who can down the road afford it but for the younger generation, it can be a little steep for us.

I like their rates but I also like the perks that they offer being a AAA member with restaurants, hotels and other discounts that you get and the free map service and roadside assistance. They have locations everywhere and I feel they meet all of my needs. Overall the experience has been wonderful. I have had to use the roadside assistance a couple of times. It was very effective and didn't have a long wait time and I feel that they really care about their customers and are there for their consumers.

AAA is superb, helpful and very polite. They get me a rental car the same day so I don't miss a day at work. I don't even think they cover what was wrong with my car: fuel line congestion. This company is not out to rip off the ordinary people like some special interest so called insurance company that take your money and nothing covered on their policy. AAA is way to go!!

Most of the representatives are very professional and the company offered convenient payment options. I feel valued as a customer and overall good customer service, with the exception of one issue several years back with a rude representative. However, the prices are pretty high, with expensive rates. And on top of that, they require all people who are insured to pay a membership fee for a towing service. I know other people my age with similar driving history and they do not have to pay as much as I do. Other than that, it is overall a good experience.

I originally started with AAA as my father's insurance and when I became of age it was very simple for me to go in with him and transfer to my own policy. They made the transition painless. They kept my rate down and they kept me at the best amount of coverage that I could afford. They did everything for me and I didn't have to worry about anything. They go out of their way to help you and are always polite and friendly. You can always count on them if you're stuck on the side of the road. If you have questions they have time to answer for you. They're knowledgeable and there's always a smile on their face. They are a little bit pricey on their policies but you pay for the coverage that you get. If I had to change anything it would be more agents in their offices so there is less of a wait time. They're very popular and busy.

I do not use AAA to insure my car, I have Geico for that. My boyfriend put me on his AAA plan for other issues that may arise. I like that they help me during unsuspecting times when I lock my keys in the car or run out of gas due to lack of money. They came through in a timely manner with respectable people who come to help. They are also reliable and keep me up to date when they are servicing me from start to finish.

I have found that I really like having the insurance company. Purchasing AAA was very simple and they offer things that I find a use for. Most insurance won't respond when keys are locked in the car but AAA will which is helpful. I like being able to call from any place to get help even if it's just keys locked in the car or a flat tire. They cover things like towing which is nice. I also like that it can be used with any vehicle the policyholder is in. I would improve response time, though. It can be pretty slow after calling. I have stood on the side of the road with my two kids for two hours waiting for them to arrive.

Purchasing is easy. I had a AAA membership and I went in and sat with an agent. She set up a policy for a good price and I went on my merry way with my day. They have decent rates and handle claims well. They offer a lot of multi discounts such as homeowner and if you're rich, life insurance. Their life insurance rates are insane. Homeowners and renters is cheap though.

AAA is a great company that is fast and reliable, no matter where you're at. Triple A is also exceptionally well priced for their services and their track record is pretty impeccable. They are very professional, caring, and devoted to their customers as they should be. They are a very hardworking company that strives to make your situation go as smoothly as possible. They are convenient as well as cheap, but extremely knowledgeable about the tasks at hand.

AAA has a lower rate than the previous insurance company. My rate is now very affordable and I am satisfied with the coverage. Its purchase was handled over the phone. The plan option is one AARP is affiliated with. The name and phone number was sent by mail. The agent on the phone explained the coverage and mailed the policy and cards to us.

When purchasing our AAA policy, we were quoted really easy and it was not difficult to find an agent. I liked our agent and the process was smooth. I like the reliability and knowing that people everywhere know and use it too. I also like the membership discounts at restaurants and services. My only issue is regarding paying my monthly premium. After a bank card was stolen and the monthly payment was rejected, we could no longer do automatic payments.

My experience was GREAT and the process of purchasing my AAA insurance policy was fast and easy. Extremely enjoyable. The employees were extremely friendly. Everything went great when in the AAA office. I like the roadside service that AAA insurance offers. I also like the deals AAA insurance offers on travel as well. However, I really do not like that AAA costs so much to have because it's a great insurance but I can no longer afford their prices. I wish other insurance companies were as good as AAA.

Excellent insurance company. Signing up for the insurance was easy and representative found the best deal I can get with their insurance company. They made me feel they care about me staying with them as my primary insurance. I can go to the local office and pay for registration, they are always very customer oriented and responsive to my needs. I never had any issues with AAA. The only thing we all wish for is lower prices. But I'm willing to pay more for better customer experience. Maybe they can add forgiveness on first accident?

I searched around online and found several different companies. The policy was advertised in an online ad after searching for insurance and I was able to buy this right online. I had a choice of several policies and coverage. The insurance was acquired conveniently and purchased over the internet. The policy met my basic needs and was flexible and could be change throughout the coverage period. However, the insurance representatives took a long time to answer any questions and I could barely get a live person on the line. Also, the insurance was expensive and had separate roadside assistance covered by another insurance carrier.

The Customer service is great. They can help you 24/7. The price is reasonable and they are willing to work with you. They always care and ask if everything is okay. However, they don't have enough locations and they are far between. The weekend hours make it hard for people who have work schedules. Sometimes they can get pretty busy. Other than that, purchasing my auto insurance policy was very quick and easy process. I went to sit down with someone and they asked a bunch of questions then the best policy popped up. You can even pick side policies. I was Very happy and satisfied.

It was a good experience getting my insurance. I called to get quotes and within a short time my policy was in place and ready for me to go. I like that AAA is affordable and they return dividends 2x year. They are very reliable and willing to give great customer service, but they could have lower premiums.

AAA insurance was bought by spouse not searching other quotes. However, nothing was explained. Most insurances should let clients know exactly what can be covered and without it what won't be covered. There is also a lot of questions on why you need to understand why some premiums are high and if you need to save how can they help year to year so you stay with the company. Also, policy wasn't paperless at the time and my mail wasn't being received correctly. So there was a lot of confusion when I needed to pay on the policy. If I was to recommend a policy I won't offer this one as a policy a customer would be happy with.

Solid company. I liked the built in roadside assistance/AAA membership. It came in handy several times. The AAA discount was a nice bonus and I also liked the employee discount. I was an employee so signing up was fairly easy. However, my most recent company was not on AAA's list at all. It ended up being too expensive for me. I needed to save money so I had to switch carriers and get something more basic. But I would definitely consider them again in the future.

We had a very good purchasing experience with a gentleman who was knowledgeable and helpful. The cost to insure teenage boys is reasonable with AAA versus other companies we compared prior to purchasing our insurance. The twice a year payment option was appreciated as well. However I do not like that the policy is underwritten by a company from another state which is known for higher pricing on consumer services. Underwriting should be done by a local company familiar with costs in this state. Also, repair costs vary by state. I would also like to have a local office I could visit and talk to the same person as I dealt with on the phone but I don't believe the call center is local.

The AAA insurance was very easy to purchase. We did everything over the phone and the sales person was very knowledgeable and helpful in selecting the right coverage. It was reasonably priced and offered liability insurance for an older car I owned at the time and comprehensive for our newer car. But when we sold mom's car we started looking at other options and found USAA could give us same coverage for a little less so we switched to USAA. They had much friendlier sales people who gave us much better advise and did not try to upsell more insurance than we needed.

Absolutely great experience. The process of purchasing our insurance was very simple and easy. Awesome staff and make sure you understand everything in your policy before you leave there office. AAA has good bundle prices, tow packages and fast response. I wouldn't change companies unless I can get better deal elsewhere. My family has been with AAA for now gone four generation. But the parking lot is very small and very few parking spaces.

AAA is inexpensive compared to others. The process of purchasing it was quick and convenient. I spoke with a representative over the phone and was able to get my rates less than what I was paying at Liberty Mutual. Even though I was very happy with Liberty Mutual and they had full replacement value, they kept increasing the policy every year by $100 even though my driving record was stellar. I never had a moving violation ticket or accident. I would think the policy should be reduced since the car depreciates every year, since it is older. AAA does not have full replacement value of car, but it was a good value.

Regardless of any bad moments I may have had dealing w/ their agents, or any of my dislikes, my overall experience as a customer with/of AAA Auto Insurance has, for the most part, been a pretty good one! What I like most about my insurance policy with AAA is: the FREE, or courtesy, towing/tow truck miles. This feature/service really does comes in handy. It gives me "PEACE of MIND" just knowing that I have it... And some of the things I dislike about my policy with "AAA Auto Insurance" are: All of the little (hidden) fees. You never are ready for how many ridiculous fees there are...

I looked on the website, seen the deal I wanted and called a representative. The purchasing process was very simple and easy anybody can do it. I like that they have road side assistance, they are always there to help you if you need help, they are friendly, nice and polite and have great customer service skills. I also like that they have different packages that you can choose from and they work with what's best fit you. I like everything about this insurance company. I haven't been with them for too long but so far they are doing a great job. I would recommend my family and friends to try them out before checking out other insurance companies. This is a must.

This company is the most recent we have selected. We went through a broker for insurance and he found the best rates. Brokers are easy to use and the best way to purchase insurance. We selected this auto insurance because it was a good value and included the AAA roadside assistance. We renewed recently because we were happy with the rates.

The overall purchasing process is really simple and can be done online. If at any moment, you need help there is always live chat with a representative or can be cut off to a real phone call support. The insurance is pretty simple and they offer a pretty comprehensive roadside service. There are other offers which goes with the insurance as well like travel discount. The only thing I may not like is their coverage limit is a bit low even if you want to set higher coverage.

Overall experience was ok. I liked AAA because having the card also got me discounts at hotels and restaurants. Also knowing if I ever ran out of gas AAA would send someone out was a good feature as well. I did really like the towing option through AAA as well. However the monthly payments was a little higher than others. I also disliked the annual fee and that they keep contacting me via phone and mail. Slightly annoying that they keep bothering me. I'm getting a better deal through a different insurance company. I would use them again if it was a good price.

I absolutely love that there is a twenty-four hour availability. They always answer my call anytime of the day and call me back and take care of my needs. It is personalized. However, the price of automobile insurance is way too expensive. It doesn't need to be so expensive. It is just car insurance! But I love that they are fast, easy and efficient. I appreciate that they made it simple without any hassles.

We had to report an accident to AAA and instead of asking professional questions the first question they asked was if I was OK. I like that! When filing my claim with AAA I was treated with respect, compassion & kindness. The professional manner they handled my claim made all the difference in the world. They were quick to settle my claim and make me whole again!

I am a low mileage driver. My insurance is based on driving less than 7,500 miles in one year. I average less than 7,000 miles every year consistently. I received my renewal insurance notice and they elevated me to be next bracket up. They say I went over 39 Miles. 39 miles!!! For that my insurance went up $79. I called thinking that they will make it right since I've been with them for 20+ years. Boy was I wrong!

Went thru local agent to purchase the policy for home and car. Was surprised to find it cheaper to purchase AAA coverage and insurance than to just buy insurance due to the credit for having AAA. They have friendly support and service agents. Straightforward and Easy claim process. We had to file claim after lightning strike and our adjuster made the process simple and fair for us. But there were a few hoops to jump thru to start claim process. Also, they raised deductible from $1000 to $1500 after natural disaster claim (direct lightning strike).

I've always liked AAA. Strong and very caring company with great features and service. Very good, friendly and kind people. Service with a smile. They treat me as I am family. They have been there for me when I've needed them the most. They will do you right and always call right back. Never late. Lots and lots of people are very happy with this company. All my family used them for years. Glad I choose them. They are awesome. They fit my every need. Will continue to use and highly recommend to anyone.

AAA Insurance Company has office near me that also has a department of motor vehicles location inside branch so I don't need to make another stop and/or stand in another line, which is usually quite long; and is open on Saturdays. Policy allows me to put my children with permits on as well. However, as with many other things I would like them to be less expensive.

All of the brokers were informative and helpful and kind, and they explained different options well. The brokers sat down with us in person and there was a lovely welcome gift included. And when we had to make adjustments to our AAA Auto insurance (sold a car, bought a car, etc.) everyone we spoke with were helpful, informative, and kind and they explained different options well. They sat down with us in person and took time to go over everything with us. The only fault this company seems to have is that it is too expensive for our budget. I love the assistance they provide, the customer service, etc., but we just can't afford it.

I like how they are always there for you and how they will come to you. They unlike any other insurance that I have purchased in the past. However, they are a bit expensive, they have crappy customer service sometimes, and they take forever to get there. They are slow but they do come to you so they will do what they can to get your money. But I feel that the good outweigh the bad with this insurance and would buy it again and again. They may be slow but they come to you 24 hrs a day and they are there when others are not.

I first had AAA Auto Insurance with my parents as the policyholders and I was under their name. When I moved out I had to change the policy to my name and I stuck with them because all I had known was this company. But I did not like it because it cost too much and I could not afford it at that time. I would change pretty much everything about this company. I think it is meant for older generation. Also, I would improve the cost of the insurance and their customer service. The company did not work for me, because it was confusing at times and I didn't really want to call the agents. I only had an okay experience when I got into an accident than they were making sense. But they helped me through it. And after that I knew I needed a different insurance for myself that would make sense to me. I did not have them for very long and as soon as I got a chance I switched to another insurance.

The process of purchasing auto insurance is very simple and easy and making our monthly payments is very easy and convenient. The agents are very helpful and they generally do a good job at explaining what your policy covers but if they could explain in more detail what your coverage is and the cost of that coverage, that would be great. This company is well known and provides great coverage at an affordable price but if there was a way to lower prices would be great too.

AAA is there for us 24/7 no matter whatever it is. From a tire change to a tow or bringing in gas. The tow drivers show up promptly and are always friendly and helpful. The prices are good, we even carry our homeowners insurance with them. I would recommend this company to everybody. Have all your car information ready when you call or get online to enroll. I personally would call instead of doing it online. It just makes out easier to me to actually talk to somebody even you are making such a big change like that.

I purchased roadside service over the telephone back in the day, then decided to purchase home and auto insurance. I enjoyed being able to drive to a location nearby to talk with a live representative, that was usually a pleasant experience. I liked the proximity of the location to my home; the ability get free road maps, discounts for vacations; the ability to pay car registration within AAA Store location, affordable road service, no long waiting lines. However, I would like to have received discounted annual payments the longer I remained a paying client, rather than receive annual increase in monthly payments. I would have appreciated some acknowledgment of remaining a loyal customer for all the years I kept the home, auto, and roadside assistance service, not to mention being compensated for referrals would have been a welcomed reward.

My wife was hit by an unethical AAA insured driver. This driver backed directly into her on the passenger side door and he was not moving... there was NO DOUBT in this case... The evidence was almost indisputable. AAA spent money and time sending people out, their representatives were always rude and implied that we were liars in spite having witnesses, images that completely indicated fault and a home surveillance camera showing the incident. AAA and my company (not and never will be AAA) has to go into subrogation. My wife was hit by them and they treated her terrible. This was a cut and dried case and was witnessed by third parties willing to make a statement. Yet AAA continues to treat us bad, continued to force it into an arbitrator and after almost 5 months, the case was settled and they had to repay my insurance company, my standing with my company was restored and my initial out of pocket was refunded.

AAA offers the lowest rates for a great policy. I was able to get insurance rates that were lower than the carrier I had before I decided to switch to AAA. I have a low deductible along with discounts for good driver low miles. They also set up a convenient payment method. The AAA insurance agents are very helpful and answered all my questions. I am an extremely satisfied customer since I have been with AAA. They are always available to answer any possible question I might have.

AAA Auto Insurance was very easy to obtain. It's affordable and has the best plan. They have friendly people, they treat you like family and they got above and beyond to make sure that you get all your questions and concerns handled and it's quick and easy. Being able to pick our payment day would be good and I don't like how it takes them two or more weeks to withdraw your payment from your bank account or when they will so it makes managing your money difficult around the time of your first payment. I recommend them highly for anyone looking for a cheap, hassle free insurance company that does not make you feel like you're doing chores.

I really enjoy having AAA as my insurance. Overall they are very well liked and they take care of their customers. The prices are not bad, the deductible is wonderful and the discounts that come along with it are amazing. Also their roadside assistance is amazing. They are rated A+ and that is very true. They are very good at what they do. The only downside to having AAA Insurance is having to have a representative from the company come out and inspect your vehicle and sometimes it seems they are expensive but it isn't that bad.

AAA Auto Insurance is ok. 10 months on 2 off so you don't have to pay over the summer for insurance. But paying for drivers cost of auto insurance is too much. AAA Auto should have free drivers training for members kids. You pay enough for insurance and will pay more if add.

I really like having the roadside towing package because they can come out to assist as it is needed. It really good if you have kids. It also comes to get keys out of the car when they are locked inside which is super great. AAA is good but it is too expensive for me to maintain at time so I fear I will have to cancel. And the service can be improved especially claims dept. My experience overall has been good but this last year it was difficult. They made it difficult to receive my insurance claims and they did not have fools with me.

I had taken AAA for the roadside assistance and it helped me in getting my car to the service center free of cost. It also was a great help for me at that time because any towing company would ask minimum 100 bucks for that. I purchased the insurance online and I did it easily. AAA is a great company to connect with if we are able to get some more discounts.

AAA Auto Insurance is convenient. Their price is reasonable and includes a lot of benefits. The customer service is also great and they are also very accommodating and easy to get in touch with. However, I always have to work with different agents. I would like to work with the same person when I need assistance. But other than that, the process of purchasing was very simple and easy. It was quick to get a quote and compare it to others and then actually purchasing just took about 10 minutes.

My husband decided to go with AAA Auto Insurance. He likes it cause it's cheaper than our last one. We like that it's cheaper for our two daughters too. One is just starting to drive. Also, we like that when we go out of town we can get discounts at hotels and car rentals. However, my husband doesn't like when you have to mail in about the mileage.

The person that helped me sign off for my policy made sure I understood what I was getting. He literally took the time to explain each item and why it's important without me even having to ask. I signed up with AAA at a young age, I really had no idea about insurance so it was really nice having someone take the time to explain in a way I understood. I've had to file multiple claims with AAA, every time they have made it so easy. Being in an accident is stressful enough so the fact the I know all I have to do is pick up the phone and let AAA take care is very comforting.

I call the first insurance company I saw but if I come across another one I will change AAA Auto Insurance. I'm about to cancel them. The rates keep going up for no reason... And since I'm under 25 it is already high.

I have had the same local agent for almost 30 years and love the personalized service from him and his team. Any time I need to make changes I can call his office and get everything handled over the phone quickly. And they know me. Overall, my agent makes everything easy. I call him with anything I need and he gets it done. I would definitely stay with AAA because of my agent. Even with some of the changes, after 30 plus years I do have several discounts that I qualify for. However, after being with the company for over 30 years and my children always being with them they have changed the way they determine rates and I don't like some of the changes. We have no accidents but kids don't have credit built up yet so are penalized for it.

I have been with AAA for over 40 years and like the ease of renewal. Additionally, I like that they recently opened branch locations that are closer to where I live. I like the easy resolution with an accident, prompt handling of any problems, being able to walk in and discuss my policy, and the ability to take care of simple DMV issues. But I don't like not being informed of savings I am entitled to. It would be nice to pay a lower premium, too.

I was proceed this insurance through my full time job and I was instrumental and helping to pick AAA as our primary insurance coverage and I believe it has been the right choice this far. When I got into an accident they were there to assist me in very quick time. Also their car safety checks are what their best properties when it comes to me and the safety of me and my passengers. But I would prefer it if their prices where a bit cheaper and then there was a steady rate. Also I wish that they had accident forgiveness like Allstate.

Great company and great customer service. I became friends with a representative because she was so friendly and helpful and always there to help if I have questions or issues. But higher prices make AAA Auto more expensive. If their prices went down I would be happier with the company. Many other insurance companies are more expensive. Overall, great people and experience and it's worth the higher prices. Every time I go in for anything, they are friendly and help greatly.

My experience with obtaining AAA Auto was good. I did it over the phone and the Representative I spoke with was very friendly, knowledgeable and affordable. I liked that AAA offered 24 hour emergency roadside assistance, free unlocks when I get locked out of my car (which does, unfortunately, happen more often than I care to admit), and free towing service, twenty four hours per day and seven days per week. These were my favorite features of having triple A insurance. However, I felt that the office I went to make my monthly payments staff were very rude, no sense of urgency and had poor customer service. It seemed like every time I walked in, I was left standing at the counter for forever, before even being acknowledged. I also felt my monthly rate was much too high. For these reasons, I chose to switch insurance companies.

Purchasing my AAA auto insurance was easy. I just let them know my updates and they say all set and then will email me over the proof of insurance. The employees are knowledgeable and I love that I can call or email them and easily get my changes made. It's quick and easy service and my needs are always met. The free roadside assistance is also great to have. I just wish there was more of an online feature so I could go online and explore options for plan changes. Also the rates sometimes seem high. I wish the payment options would work better too. I made some changes in one month but ended up having 3 different payment amounts due for 3 months in a row which made it difficult to budget. But it's been a very good experience overall.

AAA Auto Insurance is good. I like their quick response to claims, road service, friendly staff, 800 number, and local office. They do fast process of claims as well, and you can choose what dealership you want your car repaired at. Purchasing my auto insurance was fairly quick, used an agent locally and met in person. But, he didn't return calls and sometimes not available. He sometimes seemed too busy and it made for a bad experience. Also, I didn't like the price, membership requirement, long waits on phone to ask questions, agent not return calls have to repeatedly leave messages and then still call back on multiple days.

AAA Auto Insurance has been terrific. The purchasing process was excellent, easy, and very personal. They gave me such a huge discount from my previous insurance company. Also, I recently had an accident and they have been most helpful. I like the Cost and personal local service as well. I am well pleased with AAA insurance.

The process of purchasing car insurance through AAA Auto Insurance was easy and straightforward and initiated quickly. My coverage was in place in a short time period. I like the ability to pay my premium on a chosen date of the month versus the assigned date the company provides. Also, the coverage they provide is adequate for my needs. However, I dislike the high premium cost and how rarely I use it. I feel there should be incremental discounts if you use the service infrequently.

If I could give them zero stars I would- We signed up for AAA services, they deducted the $75 out of our account right away. We called for them to tow my husband's car. They said they couldn't come out w/in 24hrs of sign up. They charged an additional $81 for towing even though we told them we wouldn't use their services. We cancelled our membership and were promised a refund on the membership fees and the towing fees- They have yet to refund us our money. We've been in contact with them 3 times since and they promise us our refund, yet give us the run around each time. I'm to the point where we will dispute the charges with our bank. Unacceptable- terrible customer service. We will never use AAA or recommend them to anyone.

I had recently changed my semi-annual policy payments to monthly payments. This month, an amount of $966.04 (that could not be explained how it was calculated) was automatically deducted from my account when I was expecting only approx. $155.00 to be deducted. After talking w/ customer service several times yesterday, they are working on refunding my money to my account and admit it was an error on their part; however, they can't really explain how this error occurred in the first place. This significant amount of money has caused me to have issues with my bank account and have to put off paying other bills until the money is refunded to me (which will take up to 72 hours, I'm told). It's a HUGE inconvenience, and I am absolutely not going to put myself at risk of it happening again. And if they don't know why it happened in the first place then they can't guarantee it won't happen again.

I first got AAA over 10 years ago. They were very helpful switching over the insurance from other carrier. They were very good about explaining all of their benefits that they offer along with the insurance and membership. I like AAA because they are friendly. When you go into the office and make any changes they are ready to help. Towing part really works well because if you tow your car you get one day free rental so you can get situated. Sometimes AAA is hard to get someone on the phone to get some help. Also you cant make a payment at just any agency. You have to make sure they are in your region either northern or southern part of the state. They have tickets for movie theaters but none of them are in my city.

It integrates with my AAA membership and provides roadside assistance. I also like that it integrates with my homeowner's policy which is nice. The coverage levels are all great. My insurance was purchased through a broker and was very easy. It's on auto pay which makes renewal very easy. All in all, it's easy to use. But I would prefer less automation in the phone service. As always, a personal touch is preferable to automation.

It have been excellent so far. They are very supportive, they provide enough information on their policy. They are always available for questions and answers. Their service is great. Always willing to help you out with insurance issues or anything regarding their services. They are always there for their customers. I will keep being their customer and providing always good feedbacks. They really insure your car and provide the best deals out there.

I feel safe with AAA. Roadside assistance is amazing and usually arrives sooner than said, which is great. You can get phone calls or text messages and track where the tow truck is en route to you. Free towing is great to have because you never know when something happens to your car. They have treated me exceptionally well. I decided to try AAA because it is who my mother has her auto and homeowners insurance with. AAA just saved her $400 just on homeowners and saved her $100 on auto. When I got my own policy they gave me a great price. Sure one of these days maybe the prices will change. If its too high I can always shop around. But for now, I love AAA.

AAA Auto Insurance has been around for a very long time and it makes them secure and steady for a company. They are of top quality and they have an easy to access location that I can go to with very few lines. They have other insurance that they can assist with. They're trustworthy and it's easy to deal with them. I have been with them for years and for the entire time they have been there during car accidents and adding family members. It's a family insurance company and my family has been with them for 30 plus years. However, I would like them to have less costs for the quality they provide. Also, the customer service is slow at times.

I really find it convenient that we were able to switch insurances very easily, the low monthly cost, low deductible, and great customer service. However, I feel like I'm not getting as many services even though the monthly payment is low. After we moved and our insurance changed because of our new zip code our bill sky rocketed. We lost the ability for free towing and I also don't like that if I meet my deductible I am subject to an increase in my monthly bill. But I like AAA a lot and it's worked out pretty well though my husband and I have only been using it for about two months. Overall, we've enjoyed it.

Been with AAA Auto Insurance for over 10 years. I like the on side road service for flats, to running out of gas and more... 24 hours 7 days a week service. Helpful customer service agents at every turn. Easy and comfortable to work with and understand service and products. No hidden fees and ready to use. However, I wish coverage was a little bit cheaper and wait time wasn't always 20 mins or longer to fix a flat tire. But overall very happy with company and service.

AAA Auto Insurance is quick and easy. Whenever I need to go in everyone is polite and helpful. I get in and out in a short period of time. They can always answer any question I may have and put a smile on my face. When purchasing the policy, you give them all of your information including driver's license along with the VIN numbers to the vehicles you want insured and answer a few questions and it's that easy. While they could have better prices, they still aren't bad right now for the service they give. Some people think they are pricey but it sure is worth the money for their service and when you get into an accident and you have full coverage they treat you like royalty and give you all you need.

AAA is a good insurance agency and has a good reputations for services. They are good to book travel plans, which I have done. It is reassuring to have this place to have them book your reservation. They are quick when your car breaks down and that is reassuring to have so you are not sitting for long periods. But they do not reply to your emails fast enough. I have sent an email asking them to contact me regarding my policy and they have not answered. This is not a good policy to have.

I like the easy to access customer service and prompt service with clearly defined policy benefits. Policy includes additional products like trip planning guides and maps. I also received friendly and reliable customer care and all my questions were answered effectively. However, the policies they offer are difficult to customize. Also, they are more expensive than a lot of the other insurance companies and the website is not user friendly. The website interface and flexibility of the policy seemed dated compared to other companies I have used. Other than that, my overall experience was positive.

I enjoy the discounts to many places such as theme parks, restaurants, hotels and shopping. AAA has so many options to choose from and they even have an auto repair shop close by my home and place of employment. The representative helped me a lot, signing up was easy and he helped me to get the lowest deal possible. Went from paying 250 to 188 for full coverage. But I would improve having to download an app to see how you drive. That should influence the decision on how much your premium should be. If you drove crazy, then premium may go down.

AAA Auto Insurance is a dream come true. This is the best auto insurance I have ever had. I will have this auto insurance for the rest of my life. I got a low premium and it's the lowest monthly rate I've ever had in my life. And I'm young so usually my insurance is a tad bit higher than most. Also, their amazing staff are kind and customer service is always helpful in many ways and always solve my problems and answers the questions I have.

The process of getting AAA emergency insurance was very simple and took no time at all. They have been so very easy to work with and respond very quickly to my phone calls when I have a flat tire. I would consider getting it every year.

AAA Auto Insurance explained to me different plans and prices. They have good customer service and reasonable prices. Also, they gave me options to add people on my insurance. I like that they send tow trucks in a reasonable time frame, too.

AAA has Horrible customer service and is extremely overly priced. I switched to this company instead and they offer MUCH BETTER service and discounts to their customers and they are WAY cheaper than AAA!

We HS selected AAA for the Customer Service and extra benefits. They provide outstanding and helpful customer service! The customer service people are also friendly and knowledgeable! AAA is always very responsive, available and fair. They have different ways to communicate: email, phone and there is not a long wait time on the phone to get a real person. They assign a claim number quickly and the process runs smoothly. They provide different discounts for good driving (teenagers) and if you combine auto insurance and home insurance. We are happy with our insurance. However, cost is always an issue with any insurance, so maybe more discounts or a lower price in the future.

I switched from AAA to State Farm because it was significantly less for the same coverage. I called and gave them a chance to match State Farm's price and they wouldn't. After 5+ years and no accident or tickets. It was mediocre and too expensive. I have a clean record and their prices were high. It was hard to get through to a live person on the phone and the agents in person didn't have great customer service skills and tried to upsell hard. I bought it at 19 when I got my driver's license because it's what my parents had. I wish I'd switched sooner. I doubt if ever use AAA Insurance again and wouldn't recommend it to friends.

I particularly like my AAA membership with the roadside assistance. My very first car broke down several times and the free towing I receive with my roadside assistance was well needed. I am currently on the same joint policy I started with my mother at the age of 17. My payments lower every year, this is the 6th year with AAA insurance. However, I dislike receiving my new insurance cards every year, seems to take far too long or they get lost in the mail. A digital copy would seem much easier than waiting for paper copies and cards in the mail.

The process of purchasing insurance was fairly easy because we have our homes insured with AAA. I also like the price of insurance with AAA and the quick service and response time for accidents and trip planning. Furthermore, I love that AAA has road service such as battery changes and flat tire repair. Overall, I'm satisfied with the service AAA representatives have provided. However I dislike the wait time when calling a representatives about a question or problem.

I have the premium roadside assistance package with AAA. I have my primary auto insurance with State Farm. Both companies have been great, easy to use, and the customer support has always been super helpful, whether it's getting a referral for any auto repairs or even window replacements to advice on different levels of policies that are available. It was super easy to fill out an application for emergency roadside assistance online for AAA. I don't see any reason to even think about switching anything around.

It was easy to sign up. Very friendly and was able to get children set up for roadside assistance at a very low price and is good for a year... We do it every Christmas for kids and spouse or girlfriend. I have broke down and AAA was right there to help plus will cover any vehicle I'm in if I am driving or not. They make sure you are safe and in a safe place and or if anyone else needs to be contacted for you... They are really good people.

I was referred to by a family member who had AAA Auto Insurance. I called and got through to an agent who helped me set up a policy for multiple drivers on the same car and used website to help set it up. So far, so good. I like the roadside assistance, deductible, quick service, and OnStar can be connected. There's emergency options, multiple driver policies, and bad weather help. While it was a great, more coverage options would be fine, like for small glass repair. Better advertising would be good too. But service is overall quality and what you would expect from AAA.

AAA Auto Insurance has great coverage and the customer service that they give their clients are remarkable. However, I didn't like the price of the insurance policy. I would switch back to this company if their policy premiums would lower a bit because it was just too much financially on me for my monthly payments. I would use another company lower prices. Nevertheless, the insurance policy are definitely worth every penny of the money paid. I would like to refer them to any one of my family members because they are great at handling claims. I'm actually thinking of going back to have insurance with them as soon as possible.

I like AAA. The people are top notch and I had an excellent experience. From the moment I walked into the AAA office, till the time I had finished the processes of getting insurance I was give courtesy and was taken care of by one of the most friendly agents I have ever met. She was professional, kind, and had a smile the entire time I was there. She recommended the right package that best suited me. Roadside assistance is awesome and has been one of my favorite services. It has come in handy and when I needed help and called AAA, I was given great customer service. I was and have been nothing but completely happy with AAA. I would recommend this insurance company to anyone looking for insurance. It is not the cheapest, but they are on top of there game and worth the little extra you might have to pay.

It was very easy to obtain the insurance. At the time it was the cheapest insurance and we knew the person that sold it to us. It was a good experience for the first few months. We got updated cards in a timely manner. We had insurance through this company in the past and had no issues but this time was different. They kept raising the rates every few months and it got too expensive for us and we had to switch to another insurance company. We are on a fixed income and need cheap insurance.

I most like the ability to obtain travel-related materials free of charge. I also appreciate having the ability to easily speak with my agent, and his expedient responses to my inquiries. The process of purchasing my insurance policy was swift and painless, and payments are easy to make. However, I am not a huge fan of the smartphone application that pairs with my policy. I also dislike the frequency with which my rate increases, although I have found this to be true of all insurance agencies for which I have had contacts. But overall, AAA meets my needs well.

The price is great and they are very friendly plus they are very prompt to answer your questions about rates of insurance. The fast, convenient staff was great and the refreshing refreshments in the office is just a bonding experience choosing this insurance company's right policy for what I needed and everything else they did to get me on my way they also were very fast. But coverage could be a little better for basic insurance premium like rental car could be included in all insurance. Plus maybe fixing your car could also be included in a monthly payment. They could also improve the location of the nearest one to where I live.

I like the price, the perks that come with the insurance and the customer service they provide. They proved amazing service in all that they do. And I had no problems getting this insurance. It was quick and easy and painless. The whole process was very simple. I just called them and got all I needed. AAA Auto Insurance is the best company and not changing.

AAA Auto Insurance is decently priced and stress-free. I like their auto club benefits, roadside assistance, discounts available and emergency road services. I also like that they're easily reachable 24 hours a day and they generally have quick responses when contacted. There's an array of other services available and their associates are knowledgeable with helping. They decide the best policy possible to fit the needs of the policy holder. But they should listen to their policy holders better when dealing with accidents instead of just making decisions that could affect the policy holders.

Progressive plan expires to see if their rates are still competitive. Seems all insurance companies have to be watched carefully.

We got the insurance at the car dealership over the phone. It was very fast and easy and provided the best coverage and perks for the price. We have been very happy with them. They have always been very good and reliable. I like the towing, the discounts at various retailers as well as help in planning trips. You can also get maps and information on anywhere you want to go or move to. I would recommend AAA to all my family and friends and anyone else who needs great reliable insurance coverage. The perks alone are worth it. But I just wish insurance was cheaper. They are just so darn expensive.

The process is easy and done quickly. The insurance is inclusive and customer service is excellent. Every time I have an inquiry or a concern, they fully satisfy my request. I like the regard for the individual and consistency. Customer service through the phone or internet is always good and always available. I like the amount of time they have been in business and the quality of the product that is offered. The offerings are many and it allows for the choosing by customization and it allows for changes at any time.

All insurance is a pain to work with especially when you're first getting signed over, but whenever I need to call and talk with a representative they are always very helpful, patient, knowledgeable and kind... I'm 23 years old so I'm easily overwhelmed with adulting. AAA always take the time to explain things in detail to me. However, I wish they had better coverage for my travel trailer. I live in a 28 foot Avion travel trailer and don't drive it often. I wish they had a smaller monthly with full coverage for it available. What I'm paying now seems too high with not enough coverage. I would strongly suggest AAA Auto Insurance to anyone. I love my roadside assistance from this company! Which I haven't used on my new car yet but my old truck I used it often! Wonderful company to work with all around! Fast service and great overall coverage too!

When I got into a fender bender one time they came out and got my car and took it to a nearby car fits your place. That's free of charge which is that way I don't have to call a tow truck and pay. They come out and get me instead. And whenever I went on the Keeshan with my little family most places give you discounted prices for having AAA. I like that if my car ever write down they would come pick me up and take me to a close area to get my car fixed. It's also a good price to pay a month. And I get discounts on hotels and vacations. I suppose a good insurance to have. When I compared different insurance companies this seem like it was the best one for the price and what you got for it. And that they're always hopeful.

They're nice for total coverage. When someone crashed in my mom's car and lied that they were insured, AAA covered the cost of a totaled car. Really easy to work with and always help out. Pretty good, in general insurance is high for young people, worse I had a Cabrillo convertible which was classified as a sport car when it's really not, so originally paid $120 each month, but now I'm down to a non-sport car and it's a lot more affordable for full coverage. But I wish they insured when things got stolen out of your car. My laptop was stolen with broken window but of course no one covers that. Also once a tow truck driver took me to a location that should have been a 15-minute drive but he drove for over 40 minutes.

At first when I bought auto insurance with AAA I was debating whether it was the right decision. But now I know for sure that it was. They're very helpful with any problems I have. Once I was shopping and I was a victim in a hit and run. I had no idea what I would do and I thought it was helpless. But AAA was there for me and they helped me get through it. They're always there for you, always helping you. They also are very efficient and get to wherever you need them in a very short amount of time. There's no doubt in my mind that whoever else has AAA would be just as satisfied as me.

Purchasing their insurance is simple and quick and can be done at any of their many locations. The benefits of staying with them for so many years are good too. They do not doubt what I say especially since I have had minimal claims in over a decade. I also like the fact that they can help book vacations and travel. Long time customer benefits and easy claims filing when something happens. There are many locations in my area which makes it convenient. However, AAA costs more than others. The customer service can be iffy at times. I also don't like the amount of paperwork that gets sent every time you call them. They make mistakes.

Great value and membership discounts, roadside assistance, DMV services offered at AAA locations and that is very convenient. However, I don't have a specific rep you call or email directly, other than that detail, I'm very happy and I'm not inclined to look elsewhere. Positive overall experience, but seemed a little unpersonal calling what was seemingly a call center with random reps taking an "order". I would recommend to friends.

I like their dependability, reputation, history, past performance, quality, years of outstanding service, proven track record, benefits, local availability, etc. AAA Auto Insurance is great although I don't think they offer first time accident forgiveness, or rebate checks to customers who have an excellent driving record each month.

I purchased AAA Auto Insurance through an agent at the office. The agent was very friendly and got me the most affordable plan imaginable. Especially since I didn't even have a job at that time. However, I would like to have more tow miles for the basic price. Found out the hard way that the five miles allotted to me isn't really as far as I thought. Thankfully they towed me all the way but the charge for the extra miles sucks. But other than that, I like all the discounts AAA Auto Insurance offer for their customers through other establishments, some I never even would have thought about. Took my cousin to get glasses last month prepared to pay full price and was offered the AAA discount, saved over a hundred dollars.

My overall experience and process of purchasing the Triple A auto insurance policy went pretty smoothly. I didn't have to pick up my phone and wait for someone to answer on the other end of the line, not like every other company out there that I have tried. It was very simple to sign up even though I did not do it over the internet. Everything was straightforward. I just had to check off some stuff and put in my information as well as my dad's information. The response after I send in my application was pretty quick, which made it completely awesome.

AAA Auto Insurance has great customer service, it's innovative and always have a promotion. They are trustworthy, always provide great ideas and great options for affordable rates. There are some instance with the billing monthly with some problem that not accurate about the increase but it was being resolved after calling the customer representative and give update that which we can choice option for payments and fast action. Overall, it's great being a part of this company and very different from others, and leader focuses on the problem of the members.

After my husband passed my 1st agent refused to help me out. So I switched insurance. A few days later my current agent called asking why I left after being with them for 3 yrs? I explained everything. She apologized that my past agent wasn't able to help but she was going to try to help me out. She gave me a lower rate. She took my payment over the phone emailed me my insurance card till I received my permanent card in the mail. Very simple. Gave her my info, payment and then got my insurance card.

I purchased my AAA auto insurance over the phone and had a good experience setting up account. Fast and easy process helped me understand overall benefits and services and they provide good customer service. Their best service offered is the Roadside Assistance Program. It gives good peace of mind and has probably saved my life on several occasions. The agents and drivers I've worked with have all been excellent. I just would like to see more discounts offered on travel expenses, hotel discounts and air miles reward programs. Also lower pricing plans for more more basic programs without extra perks. But I'm overall happy with them.

The AAA Auto Insurance rep made applying for my own insurance for the first time super easy and not intimidating like it was. I also was able to take care of my registration at the same time which saved me a trip to the DMV. I like AAA's great customer service and I can take care of all my car and travel needs without having to talk to a bunch of different people. They are always quick to help when needed but sometimes the wait can be annoying almost as if they don't have enough staff but other than that AAA is great. On top of having my car insurance through them I use them also for my home and they are seriously wonderful at helping you plan trips. I have used AAA to plan trips to Disneyland and Disney world and I was spoiled. They did all the work for me!

I purchased my AAA auto insurance on the internet and then I followed up on the mobile phone during a call with a helpful and informed company customer service representative. It was very Easy to sign up and is always extremely easy to pay the monthly bill at the insurance company's website and to set up an automated billing service so I can feel like it is being taken care of automatically and not have to worry about it at all which is the way I prefer to pay my insurance bills in general. The only thing is this company had Terrible customer service through an abusive and incompetent representative who was rude and uncaring and did not supply me with the relevant information that I needed to have access to after a recent minor car accident in which I was not at fault and managed to avoid paying me anything.

The insurance agent I dealt with was very nice and extremely helpful. I was able to get proof of insurance right away. Speaking with the agent made me feel confident that I made the right choice. I like the perks of being a AAA member. Discounts at hotels, cheap Disneyland tickets. Good coverage for a decent price, was one of the least expensive packages I found when I was comparing different auto insurances. But they should lower prices. Also it would be nice and helpful if we didn't have to have the money automatically deducted from my bank account to get the lower rate.

We called and got everything set up over the phone. We were quoted a set price, no hidden fees. They have full coverage, you can pay monthly or every six months. Also basic coverage, passenger care for emergency wrecks. Doesn't cost much more to add people or vehicles to an existing policy. I wouldn't change much at all. They have and run a huge business, local branches to us. Open Monday through Fridays and still take their payments if it is a weekend or holiday. Never change their prices or policies. Customer service is always great too. Business in general can improve overall, however, their business is pretty good. We only changed companies because we found a branch closer and a bit more affordable. They have a 10 day grace period just in case direct payments from our bank are late. You can pay by phone, credit cards or mail. They are always so nice and helpful with any questions or concerns you have. Different packages of insurance -- auto, home and life insurance.

The process was easy through a local agent. Customer service is available to report incidents 24 hours by phone. I like the monthly rates and customer service, and the office location is convenient & it is easy to contact representatives if needed. They are always willing to help and answer questions. However the rates change without a warning, and they state that it was an increase throughout the state. They should explain why and when the rates may increase to customers.

I love that they come at the drop of a dime on sight at any location if need be. And the prices is reasonable. I'm a pretty safe driver with minimal tickets clean driving record so I don't ever have an issue with additional fees of any sort. The process of purchasing my insurance was very easy and straight to the point. No hassles. Everyone was very informative and gave me a lot of insight on what I should be expecting.

Service is good although wait times on weekends are not always good. DMV available in the store and don't have to hassle with the actual DMV office. Needs to decrease prices, though. It have gotten ridiculous and is too expensive.

I love everything about AAA Auto Insurance. They are awesome and provide excellent service. I love the roadside, too. It's very fast. It only took 30 minutes for the tow truck to come and help me out. I also like the policy cover a lot. It's very good. But I don't like the price. It's high for my 2 cars. I have full coverage on them and I pay almost 300 dollars. It's outrageous. It was a good experience though. It just took a long time. The agent kept messing up my paperwork. We did it over the phone and that made it a little more complicated but overall, they are a great company to have insurance with.

AAA increased my auto policy in $200 because I temporarily moved to another address for an Internship. When I came back home, SURPRISE with a $200 bill! When I sent a letter complaining about it and asking them to review it, they DID NOT ANSWER to my letter. Later, they Charged Off $184 which appeared on my credit report WITHOUT NOTICE. The AWA collections agency they used DID NOT NOTIFY me of the debt nor I received a message or letter before they decided to punish my credit score. SURPRISE costs for moving back home and for willing to talk about it. Moreover, AAA continued to bill me AFTER I suspended my insurance with them for the same reason. They asked me for proof of insurance with another company but otherwise charging me more money despite I did not want to proceed any further with their service. I used to like AAA auto insurance. Now AAA's position and attitude was RUDE and ugly.

My auto insurance premium has been increasing every 6 months. I have filed no claims during that time. Following my previous increase, I sent a message to customer support asking why and never received a reply. Six months later, my premium has increased again without explanation. I will be discontinuing all my insurance policies with AAA as soon as I am relocated.

They charge way too much to begin with. But then you notice your premiums keep going up and I'm talking by the hundreds. So you called him because you're sure it's a mistake. But they tell you no it's the interest rates... I always thought an insurance quote wasn't insurance quote. End of discussion. With AAA it's just a negotiation... They basically charge you whatever they want. Literally the worst experience with insurance I've ever had in my life and I'm not paying them a single penny of what they think I owe them because they are quite frankly out of their mind.

So my car was hit by a AAA insurance and they rented a car for me. They have contract with the local Hertz and fix the rental rate at $23 per day as the only option for me if I do not want to pay out of pocket. The experience is poor. As a commuter, I need to drive on the highway and the rental car, Corolla or Hyundai Elantra in this case, is too light and I feel shaky on the highway, given the stronger wind these days. It's been hard to communicate with them. I have their number but nobody picks up the phone. Leaving a message is just another way to get away from the claimant.

I've had AAA car insurance for a long time. In 2011, I backed my car up and my bumper touched the car parked illegally. The owner was out of the car but started screaming that I hit his car. I went and got the local police (it was at a festival). The two policemen refused to write a police report because they didn't see any damage, but told us to exchange insurance info. A few days later, AAA called about the claim and told me that the owner had claimed bodily injury. I told them that the owner was NOT in his vehicle. The AAA adjustor came to my house to check out my vehicle and then AAA called me to say that they denied the claim since there was no damage.

Today I simply wished to pay my insurance bill for the year in full, to avoid the unwarranted interests rates AAA charges. I had no problem on my end (adequate funds, etc.) and simply wished to give AAA my money. It took ONE HOUR AND TWENTY MINUTES before I found someone (the fourth person I spoke to) capable of assisting me with this basic task. I am SHOCKED at the incompetence and rudeness I experienced today, and was a hair's width away from canceling my policy. --- Details --- First of all, the website I received the initial phone no. from was for Northern Cal, and not So. Cal, without mentioning the fact. Five minutes wasted. Next, I called the proper So Cal number and was put on hold for 15 more minutes wasted. I hung up and called my local branch directly.

Even before my car was taken to the body shop for assessment, they were foreshadowing that the car would be totaled! If the repairs of your vehicle exceed its value, the auto is totaled! Nowhere in that calculation is replacement value. This is an unfair practice. But at least I could reach a human being!

Used to have an agent to speak to but now nothing and not much help and overcharged. Feel cheated when have Premier service and get ripped off. Have extended car and it is not honored. Often it is sent after the fact. Often they say it has not been received.

Been with AAA Auto Insurance for 30+ years... not the cheapest but never any issues. Filing a claim is easy and being a consumer-owned group, they cater to the policyholder. They have great service, good website and knowledgeable USA based phone center. Along with home and auto insurance they also offer low-cost earthquake insurance in conjunction with my homeowner policy.

We are completely satisfied with AAA. We have our home and vehicles insured with them. After a forest fire, they sent e-mails to their customers offering assistance for filing claims if needed. Fortunately, we did not need to. The fire did not reach our neighborhood. Our claim (3 times) were for windshields and all claims were handled quickly and professionally.

If you want lose $$ insurance your car with them. They charge you an amount to start your policy and around $350.00 for early cancellation. 11% which it's not describe it in paperwork they send you. WATCH READ FIRST. Associates never mention to you any of this.

I tried to contact AAA for over 30 minutes for roadside service. The engine in our 2015 Equinox blew up on the interstate and I was stranded in 9-degree weather off the side of the interstate. I was put on hold the first time for 15 minutes and no one ever answered. I called back a second time and it was 30 minutes on hold and never was able to reach a roadside service customer. This was a sunny weekday about 10:30 in the morning so not a high peak time. I finally decided to go to OnStar and they answered within 5 minutes and had a tow truck there within 15-20 minutes. I never was able to speak with AAA and was quite disappointed in their service. I will think twice when renewal time comes around.

AAA Auto Insurance has fairly good rates and very good customer service. I have used this insurance company for about 4 years, interacted with them by phone for changes, explanations, etc and the assistance was completely satisfactory, have not filed claims so far.

I used my AAA service calls, one was for a new AAA battery installed. Today, No crank, no lights/no start. Most likely battery that's fairly new and completely under warranty. I either have to pay for the service call but if I quit and go with a new Auto Service Membership they will NOT HONOR THE 3 year full replacement warranty per "Don". I have been a member for 34 years, and have noticed a real decline in customer service from Triple A, that extends to their service providers. Buyer Beware.

Over the past eight years, I have filed three claims, two with this company, one with another. Also, two were no fault and one was mine. From start to finish, AAA was always in touch with me from the date of initial claim all of the way through the end. They were courteous and efficient and worked closely with the body repair shop. The claim was processed quickly and I cannot speak highly enough about them. But AAA did increase my premium immensely after the 2nd accident, so I switched to Hartford and after about three years had the third accident which was no fault. It took me almost three months to get my car repaired after that. What a difference a company makes!

While it was easy to file a claim, when my vehicle was struck in a parking lot, unfortunately it was never processed correctly. They were adding marks on my driving record even though I was not in the vehicle at the time! Not cool!!! Also, they have done everything they can to force me to remain locked into their catastrophically high rates for simply going to the store for food and medications, when I was not at fault for any of the accidents they are incorrectly assigning to me. Heck, I would like to know how I can be charged for an accident when I was not even in the vehicle, nor able to be in it within the month they say I had an accident when I was confined in the hospital giving birth to a precious child?!

Every time we move we shop around the insurance anyway, but auto policy or combined with the homeowner's policy, we ended up with AAA in 3 states. The combined the policy with AAA membership beats others combined with my driving and claims history. For the famous Texas hail damaged to the roof, they had a separate estimator and adjuster does the work for AAA. The very close communication makes appointment better not the disappointment. My agent is also so diligent and punctual, any question or quote, renewal, she gets in touch with me at the right timing.

On 2-6-2018, I called Triple A for lock out service for my car. At 6:30 pm at night, the customer service rep told me it will be 30 minutes to a hour for help to arrive. At 7:30 pm I called Triple A and told them nobody showed up to help me, they looked on their computer system and said the company that was coming to help me updated their time frame and said it will be 8:30 pm because the weather is bad and a lot of snow on the roads, so I said ok. I can understand because the weather is bad it will delay things, so I waited until 8:30 pm and nobody showed up.

Been with AAA Auto Insurance for years and have an agent who really looks out for me. I love having an agent who knows my needs. When I went through my divorce many years ago and ended up having to pay for my ex's insurance until he got the vehicle repossessed. It was a tough time for me but Shane helped me through all of this with ease. Filing a claim was very efficient and hassle-free. There was less stress which is good when you have just had an accident. Thanks!

AAA Auto Insurance handled all claims and gave us a fair value for the car without argument. Family had a wreck with minor injury but totaled car. Called AAA and gave them the basics like the who, what, when, where and how, and they did the rest. They gave me a claim number to give to all claimants involved. Any bills or statements I received, I just faxed them on to AAA with the claim number on it.

After 12 years they sent my renewal check back and said I overpaid them when in fact they cancelled for non-renewal. Didn't tell me for 2 months. I'm still paying and riding around in a new car and get a phone call informing me of the cancellation. New policy would be nearly a $1000 a year more because I no longer qualified for my longevity discount. #SCAMMENOT2.

I've been with Triple A for many years, and customer service was always great, Until now. I got a notice in the mail that a point was added and I have a $95 rate increase. How can I be punished for a violation that doesn't exist officially? My rep was not helpful, and unknowledgeable on the subject Now and I have to wait 48 hours on a manager to call back. I'll be changing insurance carriers. Yes I got a ticket, the ticket was thrown out. They raised my rates on a non existent conviction. Thumbs down on Triple A, I'm done with them.

On December 29th 2017 I called AAA for lockout road service. The temperature was minus 10. I waited 25 minutes to get connected to a live a service rep. The rep I spoke to was horrible. I had to repeat my member number 3 or 4 times. I also had to repeat the location address 3 times as well as the city. I was asked to spell New York. She misidentified me even though I had given my info 3 times. I finally asked her to write my information down. I waited 1 hour for the service truck to arrive. With no show I called AAA and was told that I was listed in Schenectady not Saratoga where I was. After another 25 minutes the service finally arrived. I went to the local office... AAA Northway and spoke to Frank **, Manager and was given a form to fill out to send to Schenectady.

I'm extremely unhappy with the service I'm receiving from both of your claim adjusters Mona ** and Owen **. First of all my car was stolen and was found the next day and the motor wasn't running right. It was running fine the last time I used my car which was the Same day it was stolen. I have full coverage on both of my vehicles. So when my car was found I had it towed to Antioch Dealership. The diagnosis was they said it was from wear and tear but my complaint is that the car was not in my possession when this happened so I don't feel it's fair that I have to pay to put a new motor in my car because it wasn't my fault. That's one complaint. The other complaint is when I talk to Mona ** she was not very professional. I call and leave messages and she doesn't call back. The results I got for my car took one month.

They were fast, efficient and fair. I would recommend them simply because the AAA discount more than pays for AAA membership which can be handy. But they go up in price every year even though I'm a good customer and insurance rates experienced a dip in my area.

DO NOT USE AAA- I added a vehicle onto my policy and then after I cancelled my policy because AAA was 50% higher than other car insurance policies, AAA sent me an outrageous bill. I have never had any claims and they are just out to rip you off. I originally gave them a chance to do better on their pricing and their response was "We don't do that". They are arrogant and feel like they can get away with anything.

I have been a member for *50 years* this year, and my husband even longer. Starting about two years ago I began having problems with their billing system. I cannot even begin to say how they screwed up our policies, and this past summer sent a certificate of insurance on one of my vehicles, stating that my son was the new owner. That vehicle was sitting in my garage, I never sold to him or anyone. Then they cancelled the insurance on his wife's car. When I asked where they got such erroneous info from, they told me that the Secretary of State told them. I laughed at such ridiculousness, since there is no way they do that. I then asked AAA if they took the SOS's ''word for it" without any proof on my end, and was told "yes."

I have been a Minnesota AAA member for years. I have always found the customer service staff and people providing roadside assistance to be very helpful, professional and generally decent people. I called AAA on 1/4/2018. I called and told an operator I needed a tow to a service shop about 15 minutes away. I asked her to quote me a price for additional mileage for going outside my plan (5 mile max tow). When I asked about the extra fee to have it towed I contemplated going to a higher plan but she stated I could go to a higher level plan but I would have to wait 72 hours.

When I took an auto policy, the agent did not tell me about hefty early cancellation fee. On the contrary, he told me that the policy can be cancelled anytime without having fine. I should have recorded that conversation. I found out that their insurance rate was the highest and then cancelled the policy. After cancellation that they charged me $350 as cancellation fee. What a rip off. Of course the 11% early cancellation was in the multi page contract that you fail to notice. Never going to get AAA insurance in my life.

My house burned to the ground in the Northern California Tubbs firestorm in Oct 2017. We lost everything; our home and everything in it. We also lost two vehicles. AAA (CSAA) was very good. They found us a hotel to stay in and wired us $10,000 right off the bat. They gave us direct phone numbers for our major loss adjuster, field adjuster, auto claims people and personal property adjuster so these people were all immediately available; no telephones answered by recordings or wading through convoluted phone menus.

Had an accident back in November which I was not at fault. A semi-truck rolled back onto a small car in front of me the pushed his car into mine then another vehicle. My vehicle was towed to a shop then inspected by a mysterious representative from AAA Miss **. I get an email from AAA with a claim number and the name and direct number for **. I call this ** only to get a voicemail. I waited about a week and just before I could call her and the shop I get a call from Enterprise stating that an extension has been placed on my rental. I call the shop and they too have not heard from the inspector. Another week goes by and still nothing, voicemail is all. The shop owner having the same problem. 30 days go by and I get a call from Enterprise, I have used up my 30 days with the rental. I call the shop and car still not ready. I call Miss **and again, voicemail.