AAA Auto Insurance Reviews

I used my AAA service calls, one was for a new AAA battery installed. Today, No crank, no lights/no start. Most likely battery that's fairly new and completely under warranty. I either have to pay for the service call but if I quit and go with a new Auto Service Membership they will NOT HONOR THE 3 year full replacement warranty per "Don". I have been a member for 34 years, and have noticed a real decline in customer service from Triple A, that extends to their service providers. Buyer Beware.

Over the past eight years, I have filed three claims, two with this company, one with another. Also, two were no fault and one was mine. From start to finish, AAA was always in touch with me from the date of initial claim all of the way through the end. They were courteous and efficient and worked closely with the body repair shop. The claim was processed quickly and I cannot speak highly enough about them. But AAA did increase my premium immensely after the 2nd accident, so I switched to Hartford and after about three years had the third accident which was no fault. It took me almost three months to get my car repaired after that. What a difference a company makes!

While it was easy to file a claim, when my vehicle was struck in a parking lot, unfortunately it was never processed correctly. They were adding marks on my driving record even though I was not in the vehicle at the time! Not cool!!! Also, they have done everything they can to force me to remain locked into their catastrophically high rates for simply going to the store for food and medications, when I was not at fault for any of the accidents they are incorrectly assigning to me. Heck, I would like to know how I can be charged for an accident when I was not even in the vehicle, nor able to be in it within the month they say I had an accident when I was confined in the hospital giving birth to a precious child?!

Every time we move we shop around the insurance anyway, but auto policy or combined with the homeowner's policy, we ended up with AAA in 3 states. The combined the policy with AAA membership beats others combined with my driving and claims history. For the famous Texas hail damaged to the roof, they had a separate estimator and adjuster does the work for AAA. The very close communication makes appointment better not the disappointment. My agent is also so diligent and punctual, any question or quote, renewal, she gets in touch with me at the right timing.

On 2-6-2018, I called Triple A for lock out service for my car. At 6:30 pm at night, the customer service rep told me it will be 30 minutes to a hour for help to arrive. At 7:30 pm I called Triple A and told them nobody showed up to help me, they looked on their computer system and said the company that was coming to help me updated their time frame and said it will be 8:30 pm because the weather is bad and a lot of snow on the roads, so I said ok. I can understand because the weather is bad it will delay things, so I waited until 8:30 pm and nobody showed up.

Been with AAA Auto Insurance for years and have an agent who really looks out for me. I love having an agent who knows my needs. When I went through my divorce many years ago and ended up having to pay for my ex's insurance until he got the vehicle repossessed. It was a tough time for me but Shane helped me through all of this with ease. Filing a claim was very efficient and hassle-free. There was less stress which is good when you have just had an accident. Thanks!

AAA Auto Insurance handled all claims and gave us a fair value for the car without argument. Family had a wreck with minor injury but totaled car. Called AAA and gave them the basics like the who, what, when, where and how, and they did the rest. They gave me a claim number to give to all claimants involved. Any bills or statements I received, I just faxed them on to AAA with the claim number on it.

After 12 years they sent my renewal check back and said I overpaid them when in fact they cancelled for non-renewal. Didn't tell me for 2 months. I'm still paying and riding around in a new car and get a phone call informing me of the cancellation. New policy would be nearly a $1000 a year more because I no longer qualified for my longevity discount. #SCAMMENOT2.

I've been with Triple A for many years, and customer service was always great, Until now. I got a notice in the mail that a point was added and I have a $95 rate increase. How can I be punished for a violation that doesn't exist officially? My rep was not helpful, and unknowledgeable on the subject Now and I have to wait 48 hours on a manager to call back. I'll be changing insurance carriers. Yes I got a ticket, the ticket was thrown out. They raised my rates on a non existent conviction. Thumbs down on Triple A, I'm done with them.

On December 29th 2017 I called AAA for lockout road service. The temperature was minus 10. I waited 25 minutes to get connected to a live a service rep. The rep I spoke to was horrible. I had to repeat my member number 3 or 4 times. I also had to repeat the location address 3 times as well as the city. I was asked to spell New York. She misidentified me even though I had given my info 3 times. I finally asked her to write my information down. I waited 1 hour for the service truck to arrive. With no show I called AAA and was told that I was listed in Schenectady not Saratoga where I was. After another 25 minutes the service finally arrived. I went to the local office... AAA Northway and spoke to Frank **, Manager and was given a form to fill out to send to Schenectady.

I'm extremely unhappy with the service I'm receiving from both of your claim adjusters Mona ** and Owen **. First of all my car was stolen and was found the next day and the motor wasn't running right. It was running fine the last time I used my car which was the Same day it was stolen. I have full coverage on both of my vehicles. So when my car was found I had it towed to Antioch Dealership. The diagnosis was they said it was from wear and tear but my complaint is that the car was not in my possession when this happened so I don't feel it's fair that I have to pay to put a new motor in my car because it wasn't my fault. That's one complaint. The other complaint is when I talk to Mona ** she was not very professional. I call and leave messages and she doesn't call back. The results I got for my car took one month.

They were fast, efficient and fair. I would recommend them simply because the AAA discount more than pays for AAA membership which can be handy. But they go up in price every year even though I'm a good customer and insurance rates experienced a dip in my area.

DO NOT USE AAA- I added a vehicle onto my policy and then after I cancelled my policy because AAA was 50% higher than other car insurance policies, AAA sent me an outrageous bill. I have never had any claims and they are just out to rip you off. I originally gave them a chance to do better on their pricing and their response was "We don't do that". They are arrogant and feel like they can get away with anything.

I have been a member for *50 years* this year, and my husband even longer. Starting about two years ago I began having problems with their billing system. I cannot even begin to say how they screwed up our policies, and this past summer sent a certificate of insurance on one of my vehicles, stating that my son was the new owner. That vehicle was sitting in my garage, I never sold to him or anyone. Then they cancelled the insurance on his wife's car. When I asked where they got such erroneous info from, they told me that the Secretary of State told them. I laughed at such ridiculousness, since there is no way they do that. I then asked AAA if they took the SOS's ''word for it" without any proof on my end, and was told "yes."

I have been a Minnesota AAA member for years. I have always found the customer service staff and people providing roadside assistance to be very helpful, professional and generally decent people. I called AAA on 1/4/2018. I called and told an operator I needed a tow to a service shop about 15 minutes away. I asked her to quote me a price for additional mileage for going outside my plan (5 mile max tow). When I asked about the extra fee to have it towed I contemplated going to a higher plan but she stated I could go to a higher level plan but I would have to wait 72 hours.

When I took an auto policy, the agent did not tell me about hefty early cancellation fee. On the contrary, he told me that the policy can be cancelled anytime without having fine. I should have recorded that conversation. I found out that their insurance rate was the highest and then cancelled the policy. After cancellation that they charged me $350 as cancellation fee. What a rip off. Of course the 11% early cancellation was in the multi page contract that you fail to notice. Never going to get AAA insurance in my life.

My house burned to the ground in the Northern California Tubbs firestorm in Oct 2017. We lost everything; our home and everything in it. We also lost two vehicles. AAA (CSAA) was very good. They found us a hotel to stay in and wired us $10,000 right off the bat. They gave us direct phone numbers for our major loss adjuster, field adjuster, auto claims people and personal property adjuster so these people were all immediately available; no telephones answered by recordings or wading through convoluted phone menus.

Had an accident back in November which I was not at fault. A semi-truck rolled back onto a small car in front of me the pushed his car into mine then another vehicle. My vehicle was towed to a shop then inspected by a mysterious representative from AAA Miss **. I get an email from AAA with a claim number and the name and direct number for **. I call this ** only to get a voicemail. I waited about a week and just before I could call her and the shop I get a call from Enterprise stating that an extension has been placed on my rental. I call the shop and they too have not heard from the inspector. Another week goes by and still nothing, voicemail is all. The shop owner having the same problem. 30 days go by and I get a call from Enterprise, I have used up my 30 days with the rental. I call the shop and car still not ready. I call Miss **and again, voicemail.

I have been an AAA member since 2008 and did renew my membership too late in 2015. As a thank you for being a 7 year+ customer I had to start as a new member, but without the nice benefits from the new membership. They are not better than what I had before with Allstate, in the contrary, Allstate was more forgiving and understanding when it came to claims to (some other stories here to tell, why they let me pay full coverage for a fully paid car after three years, based upon a "fictitious" value).

Had experienced a catastrophic injuries and AAA adjusters talk directly to doctors and medical providers to DENY and ultimately oppress access to care for insured. ONLY TO SAVE MONEY! This has happened with every case manager every AAA adjuster. Hires to do things "RULE OUT" Traumatic Brain Injury issues like seizures, PTSD etc to save money. Case Manager met with doctor BEFORE the doctor was allowed to even speak to me!! After this I lost ALL my critical medical that I had been receiving.

I've been a Premium Plus RV member for over 12 years with only 3 requests for service in that time. AAA has never provided service to me as outlined in their member benefits. Only once was I reimbursed for services after I had to find my own tow service in the middle of a blizzard, after waiting for 3 hours before they determined they could not help me.

After 3 hours of waiting the AAA tow truck never showed up. The truck driver lied and said he had come to jump my car. He never came to the vehicle at all. I had no less than 8 calls and messages trying to get AAA to come out today. I even had the tow truck driver's number. The last time I called him he said he was about 10 minutes away. I waited 25 minutes and still no show. I've waited another 30 minutes on the phone trying to get it complained into the AAA line. Still no response. And I have been a AAA Plus member since 1981!

I am 78 years old and have a good driving record. No accidents or DUI. However I did receive a speeding ticket back in February. First and only one, I paid a 185.00 fine. AAA raised my premium from $89.00 a month to $145.00. Stay away from this company.

When I called to report that I had a flat tire it was 10:30 am. Currently writing this review in my car as I wait for the truck to come. The time is 1:10 pm. I have been waiting for over 2 and a half hours for this sleazy piece of ** driver while he is on call. Triple A and their representatives can go ** themselves. These ** need to realize the amount of time they waste for other people. So Triple A suck my ** you half **, half witted, ** dense company.

I am so disappointed with TripleA. I've been a member for more years than I can remember. Called out TripleA because my car wouldn't start. Battery died. I ended up paying $124 to have the cheapest battery replacement. THEN, I find out that Autozone had the same battery at $59 with free installation. I have sent so many messages to AAA. I complained that they shouldn't fleece the members like they obviously do. They replied to a few emails... But now... NOTHING. TripleA... You're a disgrace.

I am writing this review particularly about an agent from AAA Ynez Rd, Temecula. Her name is Rupali **. I came in December 4, 2017 to get a separate auto policy from my ex-husband. She was accommodating at first. She asked for $250 to start my policy. I thought everything was alright until 2 days after, I got a call from her saying she couldn’t process my policy because my ex cancelled my membership. She said that she needs an additional $45 for membership so she can process the policy. So technically, since she couldn’t process my policy, I was driving my car without insurance. The same day she called me (Dec 6), I went ahead and signed up with Allstate and I was insured the same day without paying for any membership.

This incident happened on December 12, 2017. I was driving an 87 Chevy pickup truck. I was parked in a business location. Upon finishing my Christmas shopping I returned to the truck around 11:00 p.m. I had noticed my car door would not open on either passenger and driver's side. Mind you it was at least 38 degrees outside on top of the rapid wind conditions. I tried for another 30 minutes to pry my door open. I called AAA dispatchers and someone arrived 12:30 am to attempt to unlock my doors. The representative finally told me he was unable to open the doors using all the tools he had in his truck, he said he would send for a tow truck to come and retrieve my truck to tow to my home. He left around 1:15 am. This number 314-523-7350 from AAA called to tell me someone would be out there 2:30 am. 2:30 am arrived. No one had still come. Temperature's steady dropping and wind progressing.

I removed coverage. While in their office I was specifically told how much my payments would be and that I would not even have to make a payment in November as I had made overpayment. Then received a bill in the mail in December for $75 more a month. Then I'm supposed to be paying and when I call them they tried to say that I underpaid, I missed a payment and they had no record of my visit in their office in October, I feel this is very bad business practice and this is not the first time they have done something like this to me. I feel like I'm being stolen from and there's nothing I can do about it and we'll be looking for a new car insurance company as I am fed up with AAA Auto Insurance. Bad Business practice.

I was involved over the weekend in an accident where I was rear ended. I had a witness who gave a statement and AAA agent lied to me about my witnesses statement to try and make it my fault to raise my premiums. Should have never left USAA. Getting an attorney now! This is the 2nd time this has happened to me with AAA. Their agents have a script of garbage to tell you to make you think you have no case! Cancelling my Auto Club membership and auto insurance. They are scammers and should not be able to do business in this country!!!

I received a false insurance quote from Jessica ** of AAA. Then after I gave her my billing information, and all, her quote went up from around thirty three dollars to around thirty nine dollars. She insisted I switch from Liberty Mutual, who is superior, to Triple A, and pay more for it. That does not make any sense, and when I complained to The Department of Insurance, she lied of course. Nobody beats Liberty Mutual, and my reason for this review is that I am angry with Triple A, for stooping so low, and wasting my precious time. They should listen to their tape recorded phone calls, instead of taking the word of their employees, or anyone else for that matter. The Department of Insurance should NOT make false assumptions, and allow their clients to respond, before closing a case in favor of AAA. The calls ARE supposed to be recorded!!!

Always received mail to join AAA, so after some thought and 3 vehicles I decided to join and choose the Plus membership for $94.00 (to get more mileage for towing). Will NOT renew. They use contractors and do not communicate with a customer. First tech came out from KAM. What a disgusting, rude, disrespectful and unprofessional person. He was shaking his head as I told him I requested my car to be towed to my house. So what the battery is dead, why would have I waited to get a jump??? Duh, I know it’s more than the battery, so he just looked like he did not want to do the job. His whole demeanor said it all. I already was pissed from the call with the 2 agents as they do not explain why they ask so many questions. I just want my car towed to my house, can we get that done please?!? Don’t tell me how long I been a member blah. Are you able to assist me? That’s all.

You want to save money, right? Me too. Most of states, insurance companies provide you "loyalty discount" longer you stay with them, but some states they don't. After I researched, I found out AAA do in my state too. I went to AAA office to get quote. I provided personal information include violation information. Based on your traffic tickets, I clearly understand my premium rate go up. One of question is how many mileage I drive. Most of people claim for about 12,000 per year unless you know you drive a lot more than this.

I was the victim of a AAA insured driver who decided to whip an illegal u-turn right into my lane from behind a row of stopped cars (couldn't see him at all until in my lane). AAA took full responsibility for the accident (which I happened to have on video). They fairly quickly settled on my vehicle (motorcycle - totaled), but the rest of my claim (all of my gear - which saved them thousands upon thousands of potential medical bills) is STILL dragging on! I've had to eat the bill for replacing all of it, but they are just dragging their feet. All calls and voicemails are just ignored. Everything has been submitted to them two months ago (took them 2 months to request everything they "needed"), but still sitting here holding my bill with nothing from them. About ready to have my lawyer give them a ring...

Very Disappointed and Upset how Cesar handled my application. So unprofessional when asking for a quote to compare, I signed up and he took my payment that day. 2 weeks later I called to ask where my ins cards for proof was and he said, "Oh there’s an increase. It’s bounded." He had over 2 weeks to straighten this out and he did nothing, while I canceled my other ins thinking I was receiving a better rate, no follow up and if they hire people like that, I would and decided to do business elsewhere, terrible terrible terrible service. :(

When I first called to get a insurance's quote I was given a great price compared to others. Everything was done by phone and email. Never had to leave home. Insurance started immediately and always had good services with customer service when called.

NEVER EVER USE AAA!!!! They are the absolute WORST insurance company I have ever dealt with!!! I cancelled my insurance with them and they still proceeded to take money out and claim that I OWE THEM!!! Owe you???? How do I owe money when they take it out every month and I CANCELLED my policy!!! On top of that, every single month there was a different amount taken out, never consistent. I have called for a week straight and every single person told me something different, and now I’m being told I’m not getting my money back!!! Over $500 they are STEALING from me!!! Such a ridiculous insurance agency. 0 stars!!!! HORRIBLE HORRIBLE HORRIBLE!! Only getting 1 star because I can’t put ZERO.

The owner of the parked car was completely fleeced. She could not replace her car with the money she received from their insurance company. No one was fighting for her to get the value of her car.

They are not the cheapest, but if you combine home and auto, you get a better rate. When I first applied for their insurance, and needed to separate my daughters to their own plans, and we had some out of the ordinary situation going on, the salesperson was extremely patient and helpful. Their customer service is very good, friendly and attentive as well.

Expect to spend a minimum of 45 minutes on the phone anytime you call AAA insurance. No one knows what they are doing. You tell them the reason for the call and then you are on hold forever! They do not follow through on what you ask. They misapply payments and then cancel policies when they made their error!! It is a real dog and pony show and no one seems to be able to fix it. The rates are good but the aggravation will give you a stroke! I dare not guess what would happen if you had a claim - that is probably a nightmare with them. If I could give them 0 stars I would.

My agent took the time to fully explain my policy, coverage, and the full benefits afforded me through this service. He fully answered any and all of my questions. Also the company had full endorsement from family members, who have enjoyed a long and beneficial relationship with AAA auto insurance. Their ratings were on the scale of excellent service on all fronts, from claims to towing, to rental car provision.

Have been paying for my non owner policy since 2013. When time rises for coverage. They ran into bushes. Bunch of scammer. I requested all of them from supervisor to local club to provide me their legal dept whom I can sent my court papers. No one wanted to give. They said, "We don't know." At last I got in touch with my legal council and dept of insurance who guided me to trace contact address so I can bring them in front of judge. They have been dragging this damn claim since last yr and now they put collection agency on me. I definitely want judge to decide. They kept me in dark. Agent told me I am covered with this policy to drive borrowed car and denied to pay other party claim which was also AAA. Careful. They are cheater. You never know what comes to you if you are insured by them. Your money is going down the drain with no coverage. They can screw you.

Compared to other companies they are more expensive with the exception if you get the liability only which I did before I had bought a new used vehicle. They also offer DMV services in California, which is absolutely wonderful. They were also helpful and supportive with my claim and even though it was my fault they were kind and understanding. They did raise my rates however after my claim which wasn't even all that much money. It just doesn't seem to matter If you have a good driving record.

While I've not specifically dealt with AAA for car insurance purposes, the rate they're charging me is quite hefty: A little over $100/month for a 2012 Toyota Corolla which I sometimes don't even drive for two days straight and, when I do, it's for limited distances. Thank goodness I haven't had to submit a claim or else that'd just dig deeper into my already stretched thin wallet. I'm likely switching to Esurance next year for automobile coverage. Just looked up a quote with my current stats and that plan should cost me at least $30 less per month. That appears far more doable for a relatively new car than paying an arm and a leg through AAA. I'll still use AAA for roadside assistance but odds are never again for automobile.

I called AAA to schedule a tow. Tow was scheduled at 12:34pm. At 5:05pm they still have not picked up my car. The towing service they used was Kriss Tow out of Snellville GA. I will NEVER use Triple A again. It was the worst experience in my life. I plan to post on every social media outlet available to me about my experience. Be careful... as I said I will NEVER use Triple A.

Had AAA Auto & Home Insurance for five years. Had one claim for towing. They refused to pay because it was a mile further than what they specify. I Bought a log cabin which would have been two houses and auto for them. They refused to insure the cabin, so I went elsewhere for my insurance. I have encountered hostility from three women that work there about giving me back my refunds. One slammed the phone down on me. One I have emailed twice and called twice and got no response. She is a Manager over my agent. Also the Agent is no help. He is holding up my refunds on purpose. He just laughs and says it takes time. They may be cheaper but you will encounter a bunch of rude and unhelpful people if you ever need help. I would pay more to get rid of these vengeful people. Maybe I will get my refunds back sometime next year. I just don't want to ever have to deal with them again, ever!

It took 2 and half months of message emails phone calls till I finally threatened to call corporate to report him (Doug) to cancel policies. He did have proof of new Insurance. Dealing with this company was a nightmare! Worst-I have a flood policy on my house it has to be paid a full year upfront, it renews on Oct 29 a Sunday reason I started the process 2 months ago. This morning "Saturday" I was told by AAA they can't cancel the policy till I proved it was paid a full year, they have my money that should have been sent to my new insurance Co so it would be paid a year in advance. So now I'm paying another year $500 and have to wait till they want to send me my money back. Which I'm sure is going to be a fight. They won't cancel policies to keep customers, I hope What has happened to will keep as many people from using this co.

I have had AAA for 24 years and they have always been late when I make a call for assistance. But tonight takes the cake. I am still waiting and it has been over 4 hours! Every time I call they tell me the tow truck is "on location". As I am sitting in the dark, I can attest they still are not here. I have now called a tow truck and they are supposedly in route. AAA has really failed me. I WAS in a safe location and now it is not. Too bad they no longer care about the members. Without members, who would pay their salary?

I moved from my old insurance company which whom I had been insured for 10 years. After joining AAA, my nightmares started. I only have complain and dissatisfaction against one agent - Tyler **. Racist, arrogant, egoistic, pathetic individual. Took my credit card and vanished. Never returned my calls, voice mails, emails etc. for a month and when my policy got cancelled because this dumb ass forgot to submit my policy documents, he didn't even inform me of it and I got a cancellation letter in my mail. I will never recommend AAA to anyone and especially talking or even doing business with this particular agent - TYLER **.

AAA customer made a left hand turn (not wide enough) and smacked right into me! He got out stating how sorry he was and everything. Gave his ins. info. He was an older guy. He didn't have a cell phone. I allowed him to use mine to call his family. We then went to the police dept to file a report. We both said what happened and it was done! Or so I thought. Monday I called AAA to touch base. Karen says "he is saying you hit him". I'm like, “WHAT? You are serious?” So then she says "once we get the report and the ppl look at both cars it will be determined who hit who and who was moving.” I say ok great! It will show and prove everything I'm saying and what he put in the report!!!

I have been separated from my wife for 8 months and she took care of all our bills and insurances. I recently had the most minor fender bender and when I called triple A they told me that my wife had removed my car 3 months ago. I asked how this was possible and why they had not informed me and they said that a letter was sent in both our names to my wife's address. I complained and complained stating California law about spousal rights during separation or divorce and they said that they could help me but that they would not. I have faced physical and other threats from the person who hit me and someone claiming to be acting for her insurance company and this is causing me many problems. I would advise anyone thinking about insurance to avoid triple A as they are not an honorable company and they will do the least possible to assist their customers.

I have had AAA for many years and have only used them twice, both times for jump starting my pickup in my garage. The first time the AAA guy who arrived didn't want to get out of his truck and said he couldn't jump my pickup unless I moved it out of my garage. I pushed it out myself with no help from Mr. Lazy. The second time the AAA guy (different from first one) jumped my pickup with no problem. AAA varies from state to state. I had Arizona AAA and when I moved to Las Vegas Nevada I had to buy a new AAA contract. Big problem... I could not change online and when I called to change they said they did not have me in their system and never heard of me although I had been with them for at least 10 years. I stored my pickup in Las Vegas and when I recently called AAA to come jumpstart my pickup they said they did not jumpstart vehicles in storage units??? Are you kidding me. No more AAA for me... they are useless.

Tuesday 10/17/2017 8:10 AM called and spoke to a female operator because I had a dead battery. Told her I was at Cumberland Farms South Main St Torrington, CT and did not have the street number. She tried to find the location via Google and she could find one in Morris, CT??? Really. There are only four Torrington, CT. First time I had to use AAA since being a member since 2014 - Had to hang up on her because it was faster to get help on my own.

This was the worst experience ever with roadside insurance! The roadside took 2 hours to come to me. I was downtown Pleasant Hill. The first dispatcher said, "45 minutes or less and you will receive a text message with updates"... lol. After 1 hour waiting I called again. Another dispatcher said 50 minutes more. I asked to speak with a supervisor and she said in 30 minutes he will be there. Again after 35 minutes and nothing. I called again and guess. The supervisor didn't talk to me. Very disappointed with AAA and I am PREMIER MEMBER. The worker came there with no clue how to even find a spare tire.

My ex got credit cards in my name, some of them even before we were married. When I divorced him, I have a court order that removes my liability for those cards. The Revised Renewal Declaration Certificate received from AAA does not explain codes used to increase my policy by $200 annually. They will not call me back and I know that part of the reason is because of the credit card debt still showing on my credit report even though I am not responsible for it. There are other codes that I have no idea what they mean.

With a dead battery call to AAA, I was told they'd be to me within the hour. The app showed they arrived 45 minutes later. When I call after the 1 hr I was told they'd come within 2 more hours. They did not. They closed out the call without ever coming.

During the last four months, I have consistently had problems paying my auto insurance bills. I'm sent a statement for so much but, when I go to pay this invoice amount, I find it is not correct and there is no way to pay the correct amount??? This is getting ridiculous! When are they going to get 'Sally to talk to James?' Who's coordinating this? They really have problems!!! You would think a large company like AAA/CSAA would have their 'act together!' Hope they see this as I'm sure, many customers are as 'upset' as I am.

When I was getting a loan for my car it was suggested that I go with AAA for insurance for whatever reason... they charged me $118 a month. Then the following year it suddenly dropped to $97... I thought, great! A few weeks ago I had to update my address -- same state, just different city. I was told by Jason that my rate would not change, despite having a new zip code.

Recently I used AAA Auto Insurance for a lockout. They were fast, efficient, courteous, and you can track exactly where the driver is. It really takes the stress out of being stranded.

I was in an accident on 7-24-17 with an AAA insured. The adjuster is John. He did all the interviews. John decided to ignore on the investigation on the police report said and is going with what his insured said. Now I guess I'll have to get an attorney. This is so sad. I thought AAA was one of the more reputable companies. I have Geico and they will decline their request for payment because I have liability only and they believe the police report. Don't use AAA. The representative is very rude and didn't response phone call for most of the time.

One of their clients rear ended my car. They did nothing to help me with the claim, in fact, they avoided me for weeks. They bounced me around to different people all over the country. CO CA MD never giving me a straight answer about my claim. It took nearly a month to authorize a rental car, while I was driving around as it turned out as a totaled car. The car was in the collision center and they were fighting for the permission to do the work on my car for all most 2 weeks. Then got approval, ordered all the parts, had my car disassembled and on the rack only to be told car was now totaled and they were salvaging the car as total loss.

After a horrible hail storm my home had almost $40,000 in damages. AAA sent an adjuster out from another state and company, sure he'd never seen hail damage or the price of things in Colorado. They have now had all the information for restoring my home to its original condition for 3 months. They sent me a check for about $17,000. When you try to contact them they never return phone calls and then the person handling the claim has been changed and even my agent in Colorado has pushed it off on another person in her office. This is the worst insurance company I have ever dealt with and no one should ever do business with them!

I recently decided to get a membership and insurance. My insurance company who I had been with for 12 years talked me into staying with them. So it being the weekend I phone Triple A back only to discover I could not get a Human or anyone online until Monday morning. I get online with my agent and he assures me that all had been canceled. I bought the membership and insurance on the weekend of July 24th. Next I receive a membership card in the mail. I call back and speak with an associate and ask if my membership had been canceled. I was told I had. Then I asked the associate if the insurance had been canceled, I was put on hold because they were not sure. I was then told yes. So I asked the associate when the membership had been canceled and I was told the 23rd which was a lie, I bought the thing on the 24th. I then asked when the insurance was canceled and was told today, this was on the 30th.

The worst ever!! They suck. I was stuck one hour away from home as my car over heated. I call AAA and purchased their second most expensive plan for I believe 105 dollars. I then got my membership number right away. It was supposed to cover up to 100 miles. I was 53 miles away from home. I call to get a tow. The lady on the phone says I'm not covered. I said, "What do you mean? I'm covered for 100 miles." She says, "No I'm sorry. You only have partial coverage for 5 miles. You don't get the full benefit of your plan until 7 days after you purchase it." What a kick in the teeth!! It cost me 235$ to get my car home plus the 105 I spent on the membership itself!!! TOTAL RIP OFF!!

My fiance & I financed a newer car. We had AAA in the past & was told we could keep our rates just switch over to other vehicle. Well. That was **. $361 later, per month. Yea no. Not affordable at least for us. Dustin, the man helping us... helping. Ha! At first he said we weren't allowed to cancel, then we found out it was because he didn't finish the process & was attempting to buy himself some time. We weren't active when we called to cancel being we did this on Friday & cancelled Monday morning. Here we are almost 10 days later & Dustin says we'll be getting a refund of only 131$... Hmmm. So. For 2 days of inactive service it costs over half of our initial payment? I'm not allowing this to happen. We needed that money as does everyone who cannot afford that amount per month. I am taking to whoever will listen.

Not getting my refunds - 4 months now. AAA car insurance is not refunding my money. Every time they send the check, they are missing my apartment number. I have to call in and they will void the check and reissue. Each time they are missing the apartment number. It is really frustrating, I have been a customer for 4 years and not even once I missed the invoice mails. All had correct address with unit number. Only refund checks is missing the unit number. I am not sure now if this a human error or not.

My son was in an accident on 7-10-17 with an AAA insured. The adjuster is Theresa. I went and got the Police report and sent it to her because we needed a rental car. I thought this would expedite the claims process. The police report said her insured was at fault. Mind you there were 3 policemen at the scene. They did all the measuring and interviews. Theresa decided to ignore what the police report said and is going with what her insured said. Now I guess I'll have to get an attorney. This is so sad. I thought AAA was one of the more reputable companies. I have Liberty Mutual and they will decline their request for payment because they believe the police report. Don't use AAA.

I've been a customer for 4 years. Just canceled my membership and will never go back. Thanksgiving night I broke down, was told that they'd be there in 1 hr. Got told that 6 times. Had to sleep in my truck. Today I've been calling for two days to get a tow for my motorcycle. I called 7 am Saturday and still nothing. Was informed BY DISPATCH "You might want to start looking for a tow company". Is that not what I'm paying you to do? Supervisor refused to email me a copy of my cancellation. This is one of those rare times when I can't wait for the future to tank this business. Good riddance.

Not worth the time, money or worry. Allstate has better rates. I wish I would have reviewed Consumer Affairs regarding AAA prior to getting the insurance. If so many people are complaining about AAA and not happy with them...Insurance buyer BEWARE!! I will never go back to AAA.

I made two service calls to have my car unlocked. Both took over 1 1/2 hours to get a representative to unlock my car. My membership had recently expired but I was told when I called that if I renewed it right away, I would not be charged for the service. I renewed it right away. I was then overseas for a period of time and when I got back, I found that my bill had been turned over to a collection agency. I managed to sort that out, but AAA still claims I owed them for the two service calls. Apparently their phone rep didn't know what she was talking about.

Was involved in an incident about 60 days ago. The AAA driver hit me from behind while I was stopped at a red light. I should say Rammed me in his pickup. Just a quick note about the other driver. He has a 3-page rap sheet with drivers license revoked, rape, assault with a deadly weapon, kidnapping and numerous other charges. So AAA must charge him enough to cover the cost of repairs. AAA has been delaying the claim for more than 60 days, I have been hung up on because I was frustrated and said I would get a lawyer.

I called AAA to get a quote for auto insurance. After I received a quote, I asked multiple times if this would be the price & if everything had been checked & verified. I also held back no information, told them how old I was when I first got my license, a minor accident I had been in etc. So I signed the policy & weeks later I get a letter saying my policy has increased. Of course it's after I sign everything & they take my money. In order to cancel early I have to pay a cancellation fee, plus the price of new insurance. The new rate they gave is too expensive & I wouldn't have gone with it, had I known. Furthermore, it's ridiculous I have to pay a fee because they didn't do what they needed to do in the first place.

Got insurance quote and was comparing and he said oh, other 1 has to be every 6mos. And so gave debit card $362, and checked my old policy and was 30 more, so called back within 10 min, and cancelled AAA Auto. Told me refund in 24hrs. It's been 11 days and they still have my money. Never had a policy with them, and called consistently, wrote emails, and still have not got my money back, plus never e signed and again replied I want my refund, and then had to sign cancellation for policy I never had, and they have to send to underwriting. Always had Triple AAA road assistance, but will not renew. I've written Better Business Bureau and everyone I can think of. Sucks!!

In a phone conversation with a AAA rep, I authorized her to deduct $299 from my checking account, based on the rate quote she gave me. After the money was removed from my account, AAA informed me that the rate would be increased by $50 because five years ago I used a rental while a non-accident related repair was made to my car. At no time did I sign anything. So, although AAA was able to take my money without my signature, I'm now told that they can't refund it unless I sign an online release. Whats wrong with this picture?

My husband was in an accident with a AAA insured individual. The individual was clearly at fault as he ran a stop sign and fully admitted at the scene that he did so. My husband had to slam on his brakes to avoid hitting the car on the passenger side doors (good thing as the guy's 10 yo daughter was in the passenger seat) and instead hit him on the rear bumper. This accident did a good deal of damage to our car but little to the AAA insured. As MD is a no fault state, the police were unable to cite him because there was no major property damage, loss of life or DUI. We tried for days to get someone at AAA to call us about a rental car but they kept telling us they would not cover anything until determination of fault was made. After a couple of phone calls to rude and uncaring service folks at AAA, and the lack of any movement by them, we went through our insurance to cover the repairs as we needed a car to drive!

I am very unsatisfied, and disappointed and still waiting for the refund for two months. Agent Shantel ** has given lower amount before she charged membership fee and registration fee ($108+$45). Soon after she charged both, she came up with higher amount (180$ monthly payment) saying she had to remove some discounts. First she accuse me for entering wrong information in the quote, but after I send her and her manager (Araceli "Shelly" **) the proof of my quote that I entered everything correct, they just said they cannot do anything. I have to either pay 180$ or cancel the policy. I am a student and I am working part time and only reason that I accept to cancel the GEICO policy and get the AAA was they offer me cheaper rate. I clearly told her that, I cannot go with that higher price and will not proceed further to buy policy and wanted my money back that she charged for membership fee and registration fee.

Spent the time to see if their auto insurance rates are lower and found they were no lower than Geico rates. Don't waste your time. Just get quotes from the 2 or 3 leading insurance companies... who actually pay their claims... and go with those. It's far more important that they pay claims fairly and timely than whether their rates are the absolute lowest! "Allstate" and Geico are among the best - go with one of those - forget the smaller "no name" brands.

I heard AAA Auto Insurance was a decent company. However, my experience with them so far has been the WORST. I've recently gotten into a car accident where it was not my fault. I depended on these people to help me handle this situation (contacting the other side) which should have been an easy task. However, they have the rudest, and laziest adjusters working for them. My adjuster sounds fairly young and just downright clueless. I gave them the contact information that the person at fault gave me. They failed to realize that the corporate office goes by EST with office hours 8 am - 4 pm. Although it was clearly stated in their automatic message system, the girl kept calling at 3-4pm PST. Talk about lack of attention to detail, which is a very important factor in handling someones insurance claims.

AAA Rancho San Diego Office agent Mr. **. I completed auto quote online, receive call next day made apt with **, auto coverage was reasonable price with the discounts, I agreed. He made a quote for homeowner policy that was too high $1200 and I was paying Farmers $800 (round numbers). He called a few days later with an $800 quote with multipolicy discount, save money on auto, he inspected the house, signed me up and shook hands.

While renewing my auto insurance, Roadside Service Contract and my life insurance with Triple A, I found that they would not accept payment via a credit card. They insisted on CASH, CHECK or DEBIT CARD. When I informed rep that I was insulted by their demand as I have EXCELLENT credit and have multiple policies with them for the last 20 years. I was basically told "Triple A does not want to pay the banks a fee to process their credit card charges and as of February 2017, they have REMOVED some of the DISCOUNTS that was promised at the time I signed up with their Auto Insurance. They removed the discount for GARAGED VEHICLE, SAFE DRIVER, AIR BAGS, and MILEAGE VERIFICATION and MULTI POLICY discounts without warning. I explained that all of the above discounts were one of the reasons I opted to obtain their auto insurance policy because I got a check for those 4 discounts every year end of policy.

This is a new AAA policy date. I surprising find out that my insurance for two cars increases from 1751.52 to 2116.0. I ask about reason. They said they had some third party estimate on your cars how many real miles it drives. When I renew policy, they said it was due to our estimate previous on cars is 4500 miles per year but their third party data is 12298 per year and the other car too. I believes them since I never check my car real mileage. Since one of the car are new car when I bought. When I read the total mileage, it is 7000 miles in the whole life. But AAA estimate is 12298. Almost double the whole life mileage read. Guys be careful when they report an estimate miles. When I argue this and they adjust the price significantly.

February of 2014, I was involved in 2 accidents. The first accident in Oakland, CA on my way to SF was my fault. It was a minor fender-bender in rush-hour snail, stop-and-go morning traffic. I reported the incident and was on my way. That afternoon, in SF, a woman came into my driver's side, my kid yelled, I blew the horn, she still clipped my driver's rear-view mirror and the front as she bolted in front of me. My kid in the back yelled to call the police and take the photo as she hit us as was NOT stopping! I blew the horn, called the police, and called insurance. I had just paid to fly my kid to Baltimore a couple of months prior, and had to go back for a revision due to this woman who hit us and did not want to stop. She finally stopped.

I have two cars and a home insured through AAA. In 2011 it cost around $600 to insure my 2001 old Ford truck which I drive less than 7000 miles a year. In 2017 it costs over $1000 for the same truck. I am almost 50 with no crashes. My other car is a 2012 Kia. It costs more to insure my two vehicles this year than the entire policy including my home in 2011. Obviously it's time to move on from these thieves.

Flat tire in major highway, NV 395 on a Friday eve in 90 degree heat with 2 large dogs. 10 minutes to get a person on the phone. 20 minutes for her to figure out where I was, she could not understand the difference between north and south. Because I was a female on a major highway she promised to make it a priority, less than an hour(!). An hour and 15 minutes later, I called back. Waited another 10 minutes for someone to answer the phone, and was told sorry it will be another hour! The only reason they get 2 stars is because the guy who changed the tire was great. 40 years with AAA, maybe used 10 times. This experience was terrible! Others have told us that it's typical in Nevada, crappy service, you wait for hours. Not worth the dues anymore.

I'm kinda young, 21, and I just bought my first car with my money. AAA had the best rates for what I got. They have a good amount of discounts available. I pay $170/month for a 2013 model year car. Most other insurance quotes I got were closer to $200/month, even with similar discounts. The premiums can be high, especially if you don't want to pay a ton per month, but nothing out of the ordinary. The roadside assistance was VERY quick to respond when my old car failed to start and I get great deals on many hotels and restaurants (if you're a AAA member, which doesn't cost that much a year and lowers your auto insurance as well). I love this insurance and love all the benefits that come with it. My only real complaint is the premiums, but you can lower them if you have the funds. I'm in college, so I'm kind of stuck with high premiums until I'm out and can afford higher monthly payments.

I will be canceling my service effective immediately. I have been a long time member but have never needed to use it-had a tire blow out this morning and have been sitting for 5 1/2 hours in 109+ temps. We were told a 2-3 hour wait. I have called AAA 3 times for an update and each time they promise they are en route. We are only 23 miles outside of PHX. I finally called the tow company they engaged. They had told AAA of the delay but they never communicated to us nor tried to engage another company. I just called a tow company on my own and they will be here in 30 minutes. Looking at the other reviews there is a definite consistent business practice of poor customer service and under delivery of services. You need an overhaul of your processes-they are severely broken.

Roadside SERVICE prolonged. 32 yrs a Member. Stranded dead car with 3 kids. I called over 2 hours ago. The lady said he may be another 20 minutes Away... Why did they order from 2 counties away??? When I called back to center asked of issue. She was smart Alec and told me "Yeah really"... Will be canceling membership asap.

I have been a AAA member for more than 40 years. I logged into my AAA app today and reported my stranded vehicle at 9:13 AM. More than 30 minutes later, there was no call or update on the app, so I called them and they said they didn't process my request because they didn't have my address on file (I know it WAS on file). They said they would dispatch someone shortly. The ETA on my app keeps updating to a later and later time. I called for a status update at 11:30 AM and they said it will be at least another 20 minutes until arrival. That would make it more than a 2 1/2 hour wait from when I first requested help. This is ridiculous and UNACCEPTABLE. I wish I could give ZERO star rating.

Please know that AAA Roadside Assistance installed a battery for me and the battery subsequently dislodged and punctured our radiator. $1100 in damage and they claim no responsibility! Please please do not use their service! Our entire family was put at risk.

AAA Auto Insurance has cheaper rates for same coverage as previous insurance, Liberty Mutual. Have only been with AAA for about a year, but representative was very helpful in getting me what I needed. Have called CS once and they too were very responsive and easy to contact. Still feel I pay too much for an 11-year-old car and no claims.

HATE - PURE UNADULTERATED HATE! RIPOFF'S. They should be charged with RICO crimes in my opinion. They are a continuing criminal enterprise! No if's! My partner of 36 years has been a loyal AAA member for years. Was recently in a non-ticketed crash. Doubled our rates on 4 cars. They were replaced when this about to be "ex" 36-year monster finally came to his senses.

As an insurance company, you had to be a AAA member to get the insurance, which as a package was rather expensive. Other companies included a much better roadside assistance package in when you bought the insurance for free. Also, filing a claim was very lengthy. Several different people involved, and they were all sending different notifications. At one point I got a notice saying it was resolved and completed then I got a notice saying it wasn't. This was about 2 years ago and I've yet to receive another notice. I don't think it's completed yet.

Their rates are great and their roadside service is topnotch. Always friendly, knowledgeable and efficient. They answered and paid the claim in a timely fashion but I feel that it's unfair of them to raise rates for incidents that are fairly minor. The rate increase is over a year long and not due to an actual moving violation involving a citation. If that were the case I would feel it was more fair to me, the consumer. When you pay for years without incident, then they raise your rates when you finally make a claim.

Anyone and everyone that has AAA car insurance in Michigan please be careful at Telegraph and Maple, in Bloomfield. There is a gas station/Tim Horton's that is open 24/7 and there has been someone calling the police sharing that they have been in a hit and run and this has happen to me and I did not hit anyone and now my car insurance has gone up over one thousand $$$ more and the person told AAA that I did hit them and did file a claim with my insurance company and AAA did pay them money!!!

Auto insurance is very expensive and in the the state of Rhode Island you have to be careful to pick the right company that will assist you when you need to make a claim but not pay a high premium. I have lived in three different states across the US and have done my home work on compering prices between insurance companies for the same amount of coverage on my vehicle. AAA has always had the best price for the same coverage with all the local insurance companies. In the past 30 years I have been driving I had a total of 5 accidents. Out of the 5 accidents 2 of them I used different insurance companies but did not get the same caring assistance as I did when I was with AAA. The claims rep. was very calming and caring. Made you feel like they are there to truly assist you. They took all the information and details from me about the accident and went right to work on resolving the situation. And get you right back on the road.

An AAA auto policy does not cover towing or emergency road service. Towing and emergency road service is part of the AAA membership that can cost between $56 and $119 depending upon what membership benefits you want. This amount needs to be added to the AAA insurance quote to get an apples to apples comparison with other insurance company quotes.

AAA has cutting edge technology making the claims process very smooth. Filing a claim was simple enough and flowed smoothly. I like the personal touch - having a specific insurance agent assigned to my policy, someone I can call with questions. However, AAA is doing away with the personal touch meaning assigning an actual insurance agent to policy holder. I feel that is a mistake. If making a change to a policy calls are routed to a call center. I am not comfortable with this and want the expertise of one specific human.

AAA Auto Insurance has low prices, I check every few years to be sure. Very helpful staff if you ever need to talk to them in person or on the phone. You need to be smart to find them since they do not force themselves down your throat with ads. When my son rolled our car, CSAA covered it and the towing completely. Even giving me more for the totaled value than the car would have sold for. My yearly rate only increased a couple hundred dollars the next year. After that I bumped a car in the rear in the city. I presented my evidence to CSAA showing that the other driver was exaggerating their damages. My insurance did not increase. Everyone at CSAA is easy to deal with, plus they can handle DMV things and they have maps.

I have been with AAA insurance for more than 30 years. Although, AAA has increased premiums for no reasons in past (due to reasons like your car is too old and repairs are expensive OR Car is new). For whatever reason, I stayed with AAA for long time. But this time around, I have been fighting with AAA as they keep adding my adult kids to my car insurance policy although they still have their own policy and their own cars. My kids are 29 and 27 years old and they both live out of state. I think this is very unfair practice as if my son gets ticket I get punished on my insurance policy and he gets punished on his insurance policy. This is very unfair practice. They should remove them from my policy if I provide them the proof that they do not live with me. PLEASE HELP.

I have found that, although they are expensive, they are willing to work with you to make sure you are getting the best deal possible, by suggesting and providing on-line driving tests for seniors etc. I have been impressed by the helpful representative whom we know by name and can access her in person when we need to, for advice and assistance. Triple A has been a standby for road assistance for me since 1969. They are there when you need them.

AAA has all of my most important items in my life covered (Life, Car, and House). All three at a reasonable amount per month. I am very pleased with my insurance company because the customer service is just awesome and respectful. I have a personal agent with all of my covered insurances under AAA. They are so helpful and insightful about their job responsibilities. I have always gotten a great attitude in person as well as on the phone and even by US mail. I signed up at a different location for my life insurance and the agent was professional and we were even able to get in a few laughs. I have not had to use my house insurance yet and I am hoping I won't ever have to. I know though that when I do need to use it I am in good hands. I have used my tow service with them and received excellent customer service. I am not worried at all about my money and whether or not AAA is working for me.

AAA Insurance is easy and low in price. I have never had a claim with AAA but I have used the auto service for flat tire, dead battery and locked keys in the car.

Although I have not had occasion to utilize the claims department, I have faith in AAA. Whenever I have called with any questions I have been treated like a valued customer and the advice has always been right on and very helpful. I have always been happy with their service and the perks of being a AAA member which is why I have been one for close to 40 years. I think my insurance is a good price but feel they are all too expensive. The pay scale and bonuses are quite high, some of that excess could be funneled back to the customer.

Getting the quote through obtaining the policy was done without much effort at all. AAA periodically asked that I review my policies to make sure that the coverage is what I need to cover the vehicles as they age. This is good for both the company as well as the customer. Went online to open a claim for a cracked windshield. Checked a box to have them take care of the problem with a preferred provider. The repair company called, set an appointment time, came to my home and replaced the windshield. Best repair experience the I can remember for a long time. AAA did exactly what their policy indicated they would do. There's always room for improvement though.

I would recommend AAA insurance to anyone in my area. I have been with them several years and have found that they handle my claims quickly and keep you updated on progress and follow up after the work is completed to make sure that I am satisfied. The claim was done professionally by the rep. I think the policy is a little pricey, but I don't mind if the customer service is good.

I still have this company for my house insurance but dropped them as my auto insurance because they made me feel like a liar or an exaggerator when I was filing an injury claim. I was rear-ended and was not at fault. Spoke to people there - they would transfer me to the next person. They weren't bad people on the phone, I just think they were jaded or their scripts made it sound like they were unsympathetic and to make the customer feel like they were lying.

AAA Auto Insurance provides very reasonable rates and customer service. I am confident that they will handle all future claims with satisfaction. I prefer face to face contact with my insurance provider and AAA insurance provides that which is why I chose them and later expanded my insurance coverage with then to include Home and auto. Bundling my home an auto also provided me a significant discount along with the peace of mind that I enjoy with a nationally recognized leading name in Insurance products that is also backed by strong customer satisfaction in national independent customer surveys.

Overall AAA is a great company. Always had excellent feedback and customer service that was until I filed a claim. The claim has been in arbitration for two months. Other party whom was involved isn't paying for damages. I've had to be the initiator in contact with my adjuster because she doesn't follow up unless I leave countless emails and messages.

Honest is the best policy. Clarity in the description of available services, types of insurance, overall costs, including any "hidden fees," or "undisclosed" "fine print" information that is pivotal when potential clients desire to compare and contrast information and services provided by this company and its competitors.

We've had AAA home and auto insurance for 10 years and their roadside coverage for 14 years. They've never disappointed us or been difficult even when we filed claims. Their claims process was simple and painless. We feel at ease having coverage from a company we trust. They have always stood behind us and I'd recommend them.

Customer service is available 24/7 and they have the lowest rates. I have my home insured with them also. The only "catch" with Triple A in the state I live (this is NOT the case in all states) is that in the event someone is driving your car and there is an "event" you had better make sure they are insured, because the policy only pays the state minimum, which is $25,000 if legal action is enacted; after that the policy covering the driver you allowed to drive your car would cover anything above that. Again this is a state mandate in the state I live in and not in all states, so check it out and save yourself a ton of money.

Great company all around. We called them right away and they had someone out that day to look at our truck. They told us to pick the place we wanted it fixed and they took care of it. Picked our truck up and that was it.

Have auto and homeowners with AAA. MEMBER FOR 30+ YEARS. Had one claim in early 2015 on my AAA HOMEOWNERS policy for stolen tires and rims on my auto while parked at my home. AAA raised the cost of my Auto Insurance on next renewal which now comes to $176/month which would amount to over $2000/year! I am 71 years old, retired, no tickets, drive less than 10,000 miles/year, credit score is over 800 - Excellent, no auto claims in 25 years. AAA agents are no help at all. Highway robbery. Just as my friends left AAA because of outrageously high premiums, I will be looking for another carrier for both auto and homeowners. No personalized service when dealing with their agents. No consideration when dealing with long time customers.

AAA Auto Insurance has great service and is cheaper than my prior carrier Allstate. The lady I dealt with cared and saved me $1200 per year on my home and auto insurance, looked for every discount possible.

My daughter, who is 20, got two speeding tickets in the last year. AAA raised the rates on EVERY driver in our house, to the tune of $2,000 a year for the next three years!!! We have filed NO claims in the two years we've had this insurance. What a total rip off!!! I will be searching for new auto insurance.

In my policy, I had my 2 sons with me. When my eldest son was starting to drive, they told me as soon as he reach the age of 24, I would see his rates going down, as long as his records are good like no ticket or no accidents. He didn't get any of those, thanks to God. But when he reach 24 yrs old the rate never went down. Then I ask. AAA said they extend the age to 25. Now he is 26 years old his rate still didn't go down. So I change insurance company. Also, when both you and the other party are AAA customer, they don't want to fix your car right away. It will take months like 3 months to fix. They toss your claim from one person to another. Even though the other party accept that it was his fault that he hit your car. Person who is handling your case is very rude. Lately I have noticed that their customer service is very very poor. Very unprofessional.

I have been a member with AAA Auto club for the last 9 years and have had AAA membership when I was a teenager, so really on and off about 15 years. I was so excited when I was eligible, to be a plus member, when I received a letter in the mail on March 31, 2017, from a Lori **, member relations dept. stating the following:

I got a speeding ticket, the ONLY ticket I have and these rogues raised my insurance by 70% saying that's the Michigan law. I've been living in MI for 24 years and never heard of such an experience by anyone. Is this the reason AAA offers only 6-month insurance terms; so they can fleece you faster? A 70% increase in rates for a 3-point ticket issued by a street camera in downtown Chicago. Now we know where the thief lives.

AAA Insurance deception. I am so disgusted seeing the AAA insurance commercials still on TV. How can this company afford to continue advertising on TV and deceiving people let alone stay in business? This is a company very good at collecting premiums but when it's time to file a claim, they find a way to wiggle out of it. I paid a premium to this insurance company for many years (a fortune) but they never paid out on my claim. I do not recommend AAA. I been with Geico and been very happy them. I've already called Geico twice. Once for towing services and the other was a minor fender bender. Both times, Geico was very helpful. I do not recommend AAA. Research other insurance companies first before committing to AAA.

I was involved in an accident on 3/7/2017 when I was sideswiped by driver who fled the scene. The other party involved ran a red light to evade me, but fortunately I was able to get a photo of his/her license plate. I immediately reported the claim to AAA, as the damage seemed to be cosmetic only but was extensive.

I have been a AAA customer for years and I have never had a issue. But in recent years customer service has went down tremendously. I renewed my membership a couple weeks ago and the untrained rep downgraded my membership from Premium to Classic!! When I got my new cards I called immediately to complain about the change and yet again a different rep (Bree from MD) was not helpful. After charging me more money to upgrade to Plus she stated she would speak with her supervisor the next day to get me a discount or some sort of refund. Well that never happen when I called her back the next day after she charged my credit card, she acted like she had no idea what I was talking about and tried to sell me a bunch of crap I didn't need, ask for or want!!

Myself Deep me & my husband had filed a claim with AAA Insurance more than 2 months before when our car was hit by someone. We have a really bad experience with them because they cut off my rental car service without informing us. When I called them what was the reason they are not able to give us a valid reason and blaming on repair body shop which we selected for our car repair. They just pulled their hands from our case and again blames us. They also didn't pay for remaining rental charges.

AAA is great at collecting your premiums, but when you need to collect on a claim, they disappear. In my case, I was hit in the rear while sitting still by another driver who miraculously had auto insurance. No problems you think, but boy was I incorrect once I finally got my adjusters involved. First off, they don't return phone calls and when you finally talk to someone, they will either give you bad information or just outright lie to you. They first told me to get an estimate, approved the estimate and had me schedule a time with the auto repair shop. I took time off work, scheduled a ride to get back as the repairs were going to take several days and when I dropped the car off, the repair shop told me they couldn't do the work because the car had been "totaled" by AAA.

My daughter was involved in a accident back in January. It was not her fault but we did what we thought was right and contacted AAA about the accident. We were told that because we only had comprehensive that there was nothing they could do for us. No questions even ask about what happen or whose fault it might be. Poor customers service #1. Now over 2 months later, I get a rude email from AAA claims stating that they have been trying to get a hold of me and have had not luck doing so I must contact them regarding the claim. What claim right? They also contacted my college age daughter and she told them she could not talk right now as she was walking into class.

On 3/2/17 I was driving North the 5 freeway in San Juan Capistrano. Suddenly the car in front of me swerved to the right revealing a large piece of big rig tire in the middle of my lane. I had 2 seconds to decide what to do: (1) Slam on my breaks and get hit from behind, (2) Swerve to the right or left and crash into vehicles in those lanes, (3) Run over the tire debris hope for the best. I chose 3 and caused 5400.00 in body damage to my car. I filed a claim with my insurance and the adjuster said too bad so sad but this was over 51% my fault and I would have to pay the 1000.00 deductible and my insurance would go up. I said that wasn't fair but again, nothing in life is fair.

I am a 25 years member of AAA. Today I learned something about Auto Insurance deductibles. I think most consumers believe the deductible is the amount of damage you may be required to pay. What I learned is your deductible is an amount that dictates whether AAA will assist you in collecting damages from the responsible party's insurance company... it now becomes the customer who was deemed not at fault to collect damages. In my case, I had a $1000 deductible, AAA had contact with the responsible party insurance company who will pay. The damage to my vehicle was $120 less than my $1000 deductible. So AAA contacts me to say it's now on me to collect the debt from the other insurance company... yes AAA dropped communicating on my behalf with another huge insurance company. I understand I have to pay the $880 cost upfront... but shouldn't AAA still follow up on my behalf?

This review is for AAA Southern California: I decided to switch to AAA for my auto, home and earthquake insurance based on their lower rates and past experience of receiving pretty good service (from many, many years ago). Times have definitely changed. I should have seen the red flag when I returned an agent's initial call (after I submitted a quote request online), left a voicemail and didn't hear back for days, even though his outgoing message promised a call back the same day. When we finally spoke, this agent was courteous and provided all the basic information regarding the premiums and coverages. When I finally decided to pull the trigger and switch, he was quick to send the electronic documents needed to initiate the policies. He was also quick to take my deposit.

Probably the worst customer service I have ever received. Long story short, they would not tow my car because it was in a "safe" location. The limited service I received was shocking considering they told me I would get full service when I initially signed up. Never use this company.

I asked this company to go jump start my car. I was in Florida and my wife needed it. They said they can't because I was not with the car. This was never the case before. I called to cancel and the lady was extremely rude. I wanted to cancel my policy and they want to charge me 10 dollars to do that as well. What a scam.

AAA Insurance (St. Louis based) has Not met my contract terms for a claim I filed with Tia ** after an accident 12/28/16 in which a rental car was needed, glasses busted and lost, 2 upside down passengers (one a chemo patient) were left stranded for 6 days without requested rental car and medical treatment were never provided, despite my making many attempts to contact them and receive proper recompense. None of the medical and lost items were provided. I have contacted the supervisors Mike ** (Total Loss) and Jeff ** (Claims). Still in the rental because Liz ** and Tisha ** mailed the check for the total loss rather than the overnight as I requested. This added 7 extra business days and 6 waiting days to even receive and clear the check. I have had pain and need my glasses.

On December 24th some woman with no insurance pulled out in front of me totaled my car. Police report even says she has no insurance. My insurance claim adjuster said she will take care of it then proceeded to go on vacation for 3 weeks. Came back, told me my case is closed. Apparently uninsured motorist does not cover uninsured. You could give him all the money you want but in the end they'll do whatever they can to weasel out of their responsibilities. I feel ripped off and neither me or my family will be using their services again.

I called AAA East Auto Insurance department and received a quote for my auto. I told the person that I was speaking with that I wanted an exact quote and had her to run my driver record and Consumer Info. The lady I spoke with was very thorough and gave me a quote for full coverage on 2005 - Toyota Camry for $407 or a prepay of $387.

The people who work there are very friendly. I call to pay my bill every month. Like all Ins companies, they have their drawbacks. Some people wouldn't notice. The roadside service is 5 star! I have used it 4 times since I got it 5 yrs ago. Each time I have used it they were there quickly. The roadside service price you save good money. The policy itself has helped us more times than I care to admit. Question 1- Would I recommend this Ins company? YES! And I am staying with them!

AAA 9 Charleston St Wellsboro PA 16901. They are very dishonest to their customers. According to their tax chart and guidelines it says (I have the papers) "Pennsylvania will recognize a credit for local sales and use tax paid to another state, only if the tax is collected by that state and paid under a provision of state law. This chart does not include local sales tax rates." So according their guidelines they are suppose to count the local tax, use tax and the chart is only state tax. According to them the only follow the chart which is state tax to register your vehicle. When we were in CO we paid 2.9% state 1% county 3% city. Both county and city taxes are considered local tax.

AAA ARE BAD BUSINESS AND THIEVES. I get my car towed by AAA. I give them directions and address. They send my car 6 miles away to wrong address. Call them again. They need me to be present at the location... The driver steals my money... He was drunk or/and high. Very unprofessional, waste of my time and money, I got AAA for roadside assistance but that was THE WORST EXPERIENCE EVER - CANCELING AAA.

On Feb. 9, 2017 my daughter slid off the road due to snow. After calling for help was told they could not help because there was restrictions due to weather. But, she could call for a wrecker herself and they would reimburse her. Now if she could call a wrecker then why can't AAA? She had no money on her so she had to bundle up her children and start walking home in the dark on unlit streets. They stated they could not dispatch to residential areas due to weather. So, beware. Your memberships are not usable during winter months in New England. Shame on you AAA!!! Leaving children stranded is just not civil. Shame on you!

I'm not satisfied with my services with triple A of CO. at all. I have had two incidents happened in one day my first time using their services. Customer service was horrible by reps and supervisors they want to argue about things that they know is complete bs. They were in the wrong when my car had got damages on the back of their tow truck supposedly for malfunctioning of the truck and the driver take full responsibility. And all of a sudden they are treating me like I'm the bad person here that has to pay for the damages. Saying that I have to go through a claims department and see who's to blame here when it's obvious my car was damaged on the back of their truck on the way to our destination.

I have had AAA car insurance for awhile and had been thrilled with the low rates and what I thought exceptional customer service. In 2015, another driver crossed over 4 lanes of traffic and totaled my car. Ten months later, a deer tried to leap over my car but broke the roof and windshield, also causing the car to be totaled. In between all this, I scraped the side of my car on a boulder that was out of my line of vision. This was my fault and the only car damage claim, other than comprehensive, that I have filed in 45 years of driving. This alone raised my rates 40%. Yikes! I know the not at fault claims do not raise your rates, but what would they have risen to if they did??? I have three vehicles insured, a 2009 Hyundai, 1998 Dodge truck and a 2008 horse trailer. I can't imagine what drivers would pay if they scraped up a new car costing three times what my vehicles cost together!!!

My girlfriend got T-boned by some sorority girl who was texting and driving through a red light turn a week ago. Our car was dented and the passenger door won't open, and because it's over 10 years old, the claims agent said it's enough damage to count as a total loss. We've been dealing with that news accordingly, and my girl has been having to bum rides to work for a week now (since there is also some fluid leaking and she doesn't want to risk driving it). She filed the claim immediately after the incident, and we provided the info for a witness that stopped and confirmed it wasn't my girl's fault.

I'm handicapped with Cerebral Palsy and have been a member with AAA for so many years I can't even count. They came today to pick up my handicap van to take it to the shop for repairs. This shop because it's a handicap van sales shop that sells handicapped vans and repairs them is a hour and half drive from where I live. They picked up my van, drove it that far and dropped it off. I called AAA to see since the truck was already down there and the fact was I couldn't go with the truck when it was picked up because I'm in a power wheelchair and can't get up in the truck and to they won't anybody ride in a car or van that's being towed I couldn't go. I have to have a handicap van and while my van was going to be tied up for days I was going to rent a van till mine was finished with the repairs.

AAA's insured driver put a huge dint in my car, while she was visiting Reno. I had no dings in my car previous to this incident, and take pride in parking away from other cars. Nov. 19, 2016 Thanksgiving week, a lady parked her car further to one side of the identified parking area; which this day had very strong winds greater than 20 mph. Her door blew open and damaged my car. She could not have closed her door without having to pull and scrape my door again. At this time, she knew that she caused damage to my car; no question.

Requiring me to be there at the vehicle when I am unable to be during a reasonable time of day because I work and traffic is terrible until late at night. Also if their damn mechanics had done the correct fix I would not be in this situation in the first place... I don't even cuss but AAA has really put me off.

Filing a claim with AAA Auto was not painful and was efficiently handled. Calls were always handled and process went okay. It was easy to get answers and information to process claim as efficiently as possible.

AAA Auto has excellent customer service and fast response (settled claim). It's a great company with many benefits though they could reward their repeat customers better and the policy could be better discounted.

I have been a member of AAA Northern California for 40 years. I moved to Central California and tried to keep my auto policy here. I was able to keep my AAA road card which states 40 Year member. But for auto and home I was told I had to start over again and get the one year level rates which are much higher because it's considered a new policy since my area is covered by Southern California. I'm 1/2 way between San Francisco and LA. My rates were higher and I had to change auto and home policies. I keep the roadside assistance but no longer do business with a company that wouldn't accept 40 years of loyalty. BAD BUSINESS! Bad for the consumer. I'm upset with them. I never did business with any other insurance for my cars and home. I will never do business again.

I have had AAA for roadside assistance in the past but due to financial constraints, I cancelled the account. Today I looked at my bank account and found out they took out $114.00 for a renewed account. I have not had their service in two years and even have a different debit card from when I first signed up. When talking to AAA's customer service representatives, they had to call their own corporate office to see who authorized the automatic withdrawal from my account. When the customer service representative got back on the phone, she claimed that that AAA's corporate office told them that my bank gave them my debit card number, complete with expiration date and authorization code.

I have dealt with AAA on two separate occasions and the people have been wonderful, very helpful, very informative and the rates have brought me back. Customer service is outstanding and very professional. I will not go anywhere else for auto insurance. I also like that I can count on getting a callback if I leave a message.

I was with a different insurance company before and checked around for competitive premium rates. AAA not only beat everyone else by a long shot, but also offered me valuable recommendations on how to enhance my coverage and still save a bundle. Bought a new car last week. The AAA staff was awesome in how they processed my request to add the new vehicle to my policy. No fuss. They have prompt, courteous customer care with a smile.

Customer service sales department was welcoming, thorough, patient, & keep to their commitment to follow up with me to complete & activate the policy as expediently as possible. They were very helpful with deciphering policy insurance needs for my household.

It was easy to get a rep. He was professional and assisted me through the claim and followed up. The claim process went very well and was handled promptly. I have had SCAAA insurance for my autos for many years. I have had very few claims but have very pleased with the response and customer service with them when I need service. The only gripe would be that I believe the premiums are high. I am retired so I do not drive very much, my driving record is clean and has been for many years, so I believe that my premiums should reflect that.

The cost of the policy is very good. AAA give auto policy owner discounts on your policy if you have other insurance policy's with them.

All companies where I live are competitively priced for auto insurance, but AAA offered the best discounts for a combined home and auto package. They were fair in handling my claim and sent me written correspondence to confirm all updates on my case. I was able to fill out a form initially online and was then contacted by a representative who took a statement. They were professional and fast in handling the claim. They are knowledgeable, too. They arranged a rental car and suggested a very competent shop for repairs.

The agents are always responsive in a timely manner, patient with my questions and are consistent about keeping me up to date on my insurance policy changes or updates. The prices are competitive and I believe the coverage is acceptable.

I had Triple A install a new battery just 5 or 6 months ago. Now I'm having problems when car is turned off and you play the radio for 10 min. or so nothing else on the battery starts to discharge. Only have 52,000 miles on this car and it is kept up. They came out twice and said they would not replace it. The problem is when the car is running it's ok. My alternator is good no problem. I have a friend that had Triple A install one in her car and she has had the same problem and they gave her the same answer, no. We want replace it. They would rather lose my wife and I after 22 years than to replace the faulty battery. My answer to you is never buy a battery from AAA. If they won't help you when you need them after all these years then what good are they. Don't buy your insurance from them...

Lifetime guarantee of the repair work for as long as you own your vehicle. I have utilized this insurance company for 56 years. Their rates are reasonable. I have had two accidents and I have had prompt repair estimates and repairs on both of them. After the accidents I had an reasonable increased premium for three years. I have no problem with that. After 3 years with no accidents, you become a "Good Driver", saving me $68.64 on my policy and after 5 years you become a "Distinguished Driver" saving me an additional $61.92 on my policy. I would highly recommend this company for your auto or home insurance.

I have been with AAA for over 12 years now and just had my first accident. I called AAA to inform them of what just happened. The accident happened in my new brand new car. When I told them what vehicle was in the accident they tell me that car had liability only. I was furious because I asked for full coverage and I had financed this vehicle. I have 4 vehicles total and all have full coverage. So I request them to pull the phone call from when I added the vehicle. That was a month ago. They have not returned phone calls and have not contacted me.

I know insurance companies are out for all they can get, but the experience I just had increased my awareness of that fact. A gentleman plowed into my car and totaled it. For weeks I waited on a response from AAA. It took forever for them to look at the car. They determined the damage to be the fault of their insured and told me to take it to the body shop. Now mind you, half of my front end was hanging on the ground. When I finally convinced them they needed to send a tow, they said they took it to the repair shop. The repair shop made their assessment of damage and tried for a week to get a AAA adjuster to come to the shop. The adjuster came, took notes, and then said he would be in touch. Well again, the body shop had to pursue them for days.

I have seen better pricing but I do not trust the companies that have quoted lower prices. Customer service is not good when calling head office but when I call my agent, I get great service. My AAA agent is great to deal with.

Driving home on Sunday afternoon (1/1/2017), California City Blvd was closed due to a power lines on road. Susan and I have only live in California city for a few years and was unfamiliar with the lower south part of the city. We followed other cars. We came to a dirt road, roughly a mile away from the paved one. I wasn't worried about getting stuck, I had AAA peace of mind. Everyone made it through except me. Lost control of my car and went into a mud hole. Several people came over offering to pull me out. But, I didn't know where the hooks to my car was.

I have AAA through Southern California. I was traveling from Cali to Oregon. My membership had expired and as my car was stuck in the snow and couldn't move it, I called roadside assistance and told the lady that I will pay for the renewal so that I can get helped. She denied me and declined to assist me in any way. I was experiencing financial hardship and considered paying my renewal fee through my credit card. She told me that their policy changed and she couldn't help me at all. She said that I had to call the tow truck guy and pay out of pocket myself.

I have never had a problem filing claims. They are easy to get to, friendly and helpful! I've had them for years and never considered switching. Periodically, I check to make sure I'm paying a competitive rate. Previously, I had State Farm for 20 years, maybe filing one claim. When I switched to AAA, I cut my premium in half, with better coverage. You will not be wasting your time getting a quote from them. Their rates are great, and their customer service is the best!

On Sunday December 25, 2016 our car broke down in Leadville, CO. I called AAA assuming their typical responsiveness. I was called back by a AAA representative who informed me that all AAA contract service providers had declined our call for help. The choices given by AAA were to find a place to stay in Leadville and wait until the following day for a tow truck or pay for our own tow and then try to get reimbursement from AAA. I'd never been declined service before, nor ever read or heard that my contract with AAA could be null and void at the discretion of the drivers. Conditions were cold, windy and snowy, however the roads were safe for travel. Friends drove 5 hours and over 200 miles out of their way to get us home to our family for the holiday. We'll be looking for another way to get roadside assistance, since it appears AAA is all about getting your money but not following through with consistent service.

Any questions I may have or if I want to pay my bill 24 hrs a day I can speak with somebody. With my schedule, that alone says a lot. They are a no nonsense, all around pleasant auto ins co. When adding on my cousin to my policy, it was so easy over the phone and he was instantly added on. It's a little tricky to get a human after hours unless you lie and say it's a roadside emergency on the automated system.

I have been insured with AAA over 30-years. Very satisfied until a recent claim on 11/2016 OMG! A nightmare! Unacceptable service. Claims representative did not do and or returned my calls and or messages. No communication. Very unprofessional and rude. Closed my claim without notification doing exactly what I did not wanted him to do. Favoring the Hertz car rental business after they gave me a horrible service. Talked to his supervisor and got a response about 10 days after and only because I had to talked to the Costa Mesa's branch manager. The letter did not give an apology. Only stated the closing of the claim under their terms. I am very hurt and very disappointed!!! In shock!!! For the first time ever I feel attacked by my own insurance company. I honestly can no longer recommend this company anymore!

On 12/14/2016 my motor home trans stopped working in the hills of Napa valley. I walked 8+ miles to get to a phone in the rain. Got a shop in pope valley that would let me use the phone. No cell service. Told the dispatch everything, size, how many tires. Then we hung up. 4 hrs later I called back. They said they tried to call me? With no cell service? The male dispatch told me to get uber. With no cell service you need a app for that. So I walked back to my RV. 1/2 way a little old lady picked me up. Remember it's still raining, dropped me off at my rv. Then she came back about 45 min later, gave me a sandwich and said she would drive me home. She was like 80+. I said ok. Got home and she called me 45 min later, said she got home by now. It's 9 pm Wed night.

I just spent about an hour and a half waiting on AAA and still have a car that won't start. Less than a year ago I bought a replacement battery from AAA along with the extended warranty. Two weeks ago the battery died, so AAA sent out a technician to give me a jump start. Today, once more, the battery was dead. After waiting about 50 minutes for a technician to show up, a third party service arrives and asks, "where's the car that needs a jump". He then explained that he does not replace batteries and walks away with an annoyed look on his face. I guess he didn't like having his time wasted. (His name was Ken if anyone cares.)

This is the worst experience with a car claim ever. The accident happened on August 25th, this lengthy wait to hear from someone and the long wait for anyone to get back to you after so many tries. This has been the worst cat chase to accomplish anything with your company and the staff assigned to this case. Shady, irresponsible, slow and incapable of any sort of communication with anyone in this customer service. I am a disabled person going thru so much mental and emotional problems and this does not help one bit.

I got hit from behind and they help me find a great Auto Shop and helped paid for it. The process was fast and smooth which is great when being involved in a stressful situation. The coverage options for my policy was great for me and reasonably priced. They have many different options you can choose from depending on what you want in a policy. It made me feel at ease having this company in charge of my Auto Policy. Their reputation of being well run and timely with helping and responding to customer's needs is well deserved. They would respond quickly if I had an issue or needed to get some information. Their customer service was well mannered and were great listeners to help serve whatever need I wanted.

Claims were easy to file. The customer service representative was attentive, courteous, and very knowledgeable and helpful. It was easy to contact him when calls were returned promptly. I am not knowledgeable about all the coverage plans offered however the one I enrolled in was sufficient to cover the cost of repairs for my vehicle. Getting in an accident can be a traumatic and stressful experience. With AAA, claims were processed smoothly and I felt as though I was taken care of. My customer service representative was knowledgeable, thorough, and showed a lot of caring and compassion. He made the entire process flow smoothly.

Hope I Don't Have a Claim... Have been using that little plug in thing. I have standard coverage... But do Not understand my Coverage. I keep getting the runaround and when I walk away not Understanding what my policy covers. Much too expensive. Supposedly I get a savings because of that Little plug in thing But I am not even sure it is working. Hard to get a handle on things. Customer Savings is alright. Not necessarily impressive by any means. But everyone is nice and at least acts like they care.

They have a pretty simplified process for claims processing. The agents are knowledgeable and efficient, as well as hospitable and friendly. Their claims processing is very satisfactory. Their coverage is reasonable. They don't necessarily have the best in the business, but they do have a consistent and reasonably affordable policy. This company has made my life a lot easier in the insurance aspect. Also their benefits program allows me and my family to receive exclusive discounts in many locations. Their customer service is wonderful in that it is convenient, as well as friendly. I had no idea what I was doing at first, but after careful explanation, I was able to understand them.

They help you all the way to the end. If you have a question about anything they are more than happy to talk to you. They are very good company. I love them. I have full coverage with a 500 deductible but I am very satisfied with them. It is awesome. Also the towing service is exceptional. They make it so easy for you to get your car towed. They show up super fast. They will even give you a ride home. It's very nice, convenient. It is very, very cheap. You also can use your Triple A card at many, many restaurants, movies, a lot of things. I would recommend anybody who loves great insurance go ahead and get Triple A. Every time I have needed to call them they were on the phone right away, answered all of my questions. They even showed me other plans if I wanted another car or anything. They are very helpful.

Is very easy to make a claim because they help resolve any difficulties that may arise. His staff provide the best care to do things right. It encompasses any type of accident coverage and is suitable for broad enough general prefer it when it is necessary for good performance. Gives me an excellent confidence for the good work they do are important part of my tranquility. The service they provide is effective and relevant. His staff are friendly and make me feel well cared for care in resolving each of my concerns when I need them. I would say they are really concerned about giving the best service.

The claims guy came out, looked at the damage, and we got a check for all but the depreciable amount. The process did not take a long time and we were able to get the repairs done quickly. They provide much the same coverage as any other insurance company. It was adequate for our purposes. It seemed a bit more expensive. We have to have insurance and so I pick the cheapest with the best coverage. I was never able to talk to my agent. She never returned my phone calls. I always had to talk to a different person. They apparently prefer you to do everything online.

Very super easy to file a claim. They don't make you feel wrong for getting into an accident. Very friendly and convenient place. Best coverage offered. It keeps me covered and my family covered. Very fast and efficient ways to make payments too. The value of the entire business is very high. They treat you like family. It's very fast and easy one stop building to make payments. Super fast and low rates. Best customer service. I can make all my payments in one spot. No more long lines at the dmv to get my tags. I can get all that plus new registration papers at AAA. I would highly recommend AAA Auto Insurance.

Easy to make a claim and get the damage access and get back on the road. Free rental while car is in the shop. Great customer support. Great and friendly mechanic shop. Deductible was reasonable. Easy to get a quote online and representatives call you back right away. Have great discounts to get you the lowest price available. Able to cover my home and car with one rate. Easy and convenient. Great value. Not only am I able to cover my home and car. But I also get free towing for the first 100 miles, roadside assistance, great customer service, and when I am stranding in the side of the road with a flat it doesn't take them more than 30 minutes to get to me. When you call and need assistance, They call you back to make sure the driver has reach you. They check back on you to make sure everything is okay. Their customer service goes above and beyond every time.

My overall experience with customer service has been good. I don't feel I would have any problems with going through a claims process with them. I'm a young man in my twenties and I found that switching my insurance to theirs reduced my monthly costs by at least fifty percent. Then the laws changed in my state with the way insurance rates were handled and my agent reduced the costs by even more! The value for me is in the cost. No one likes to pay a large monthly fee for car insurance, but I am able to be covered while not breaking the bank. I've only had the opportunity to discuss the opening of my plan and renewal of it, but each interaction has been quite good and professional.

They were very helpful. They were on top of things and then contacted me in a timely fashion. I am very satisfied with their help. I like the coverage they provide. They provide comprehensive accident coverage. I like that I don't have to worry about my rates and I get a lot of coverage for the price. It has a great value. I brag to my friends and let them know the coverage and effectiveness of this plan. In addition you get a lot for very little. I can sleep well knowing that they are on my side and that I don't have to worry about staying on top of things.

The day I filed my claim, they contacted the tow company and arranged to inspect the vehicle the next day. Within four days after my claim, they had determined the vehicle was a total loss and a check was on its way. I did not expect the friendly, courteous and prompt service which I received. You need to be prepared for a jump in your insurance premium.

Can't really say - have never had a claim, but I have every confidence that my local agent will make it as painless as possible. Handling everything quickly, fairly, competently. I don't really know enough about insurance to know good coverage from bad coverage, but I have total faith in my local agent - that they have provided me with enough coverage, yet still in my budget. While I hate having to pay insurance every month without ever making a claim, I know I need it in order to drive my car. I feel that my local agent has provided me with a policy that is a good value. My agent is part of my community. Just today I went into the office to pay my monthly premium. As soon as I walked in the door, I was greeted by name.

I am pleased with this company and they are much better than the last company that I used. I find that you need to call the local agent with policy or billing questions as customer service at the 800 number is useless. I have both my cars and house with them. My last insurance company (Allstate) gave me a great rate for these but raised the premium by about 50% the second year (no claims). At least AAA has lowered my rates over the years.

I have the necessary coverage for a car with payments still being made. I am covered for bodily injury liability, property damage liability, excess medical payments, uninsured motorists, under insured motorists, as well as collision and comprehensive. It may provide peace of mind about potential future hazards and car accidents, but as soon as my car is paid off, you can be sure that I will cut my coverage to a more affordable level. I have had excellent customer service experience with AAA. Most of my interaction has been done in person locally at a branch location. There have been some instances when my interaction has been with representatives over the phone, but in either case my needs have been more met.

Calls were quick and informative. They were able to answer all my questions and get the issues resolved quickly. It was also flexible in when I could call to make a claim. Had a multi-car coverage that had a variety of coverage options related to how far and frequently we drove. There were also good discounts available. This is not the cheapest option out there, but the quality of customer service and coverage goes a long way in justifying the cost. It offers peace of mind. Customer service has always been courteous, well-informed, and efficient. All my calls have ended to my satisfaction, and the website is helpful too.

It was easy to get to the nearest garage. Drivers arrived quickly and paperwork was minimal. The garages they were connected with performed good quality work in a minimal amount of time. The nice thing about their coverage is how easy it is to understand. They offer add-ons that other car insurance companies don't always offer as options. I did think it was a bit more expensive, however, you get what you pay for. Other insurance companies I've been with that had lower rates were not nearly as thorough and simplistic. It was always easy to get an agent on the phone. Their customer service offered 24 hour support so I had several experiences where I needed to speak with someone after business hours or on a weekend and it was never a problem.

I had a car accident and the response was wonderful! AAA has excellent customer service.

Able to have information on hand to help those in need with immediate response and able to fix your problems with little wait time and less the hassle. Can cover your losses and get you back on your way with a quick response and always keep you posted so you are never out of the loop. It is less stressful and eases your mind. The value you receive for the monthly premiums you pay are worth every penny to keep your mind at peace because you are covered with the best protection. Customer service is outstanding because they have very knowledgeable people working on their staff and they know how to handle every situation.

I have had AAA auto insurance 30+ years; no accidents, tickets. In Dec 2016 my yearly rate went up from $792/year to $906/year. When I asked why? They stated California allowed them to increase rates this year, so they did. Just wondering if any others were raised. Looking for other car insurance with lower rates.

Roadside is great however be careful once you use four tows in one year. You're out of a tow and stuck without a ride. The price is high especially if you do not use those tows and pick the service for 100 miles tows or more. I was misinformed by more than two of AAA employees more than once. Too many times I have been told one thing and found it to not be true. I have used AAA for 5-10 years because I do road trips that are risky and quite often in places with little to no population and 50 or more mile away from any kind of auto services. AAA charges near $100 a year, in addition to your regular auto insurance policy rate, for four automobile tows up to 200 miles each and a locksmith call, so I have been told on three separate occasions.

AAA's coverage was satisfactory for my needs. I wanted just basic coverage, since my vehicles were already used when I bought them, and I didn't think they required liability coverage. AAA Auto Insurance provided good value for me and my husband while we had that insurance carrier. They had very affordable rates compared to many other auto insurance carriers. AAA auto insurance also provided us with valuable travel information, like route maps when we would go on trips. They'd provide books on the areas we would be traveling through and info on the hotels we could make reservations with as well. Those booklets and route maps were invaluable to us. We always looked for insurance coverage through an insurance agency, so we dealt with our insurance agent for answers to any insurance questions. We were always very satisfied with the information our agent could provide us with.

Never had a problem when I have filed a claim. They were very fair and took care of everything. The other party did not have insurance and was at fault and AAA took care of all the paperwork. I didn't have to do anything. I have used AAA for over 30 years. I have only had to use them twice in that length of time and they took care of handling the insurance with the other party and taking care of having my car fixed. They are very efficient. I would recommend AAA for insurance any time. They are very fair and the cost are low. We have 4 vehicles on this policy and the value is good. I think they have excellent customer service. I appreciate going to their office to get car tags instead of going to stand in line at the DMV for hours. They have always been good explaining items in question.

A quick and fast team for claims, claims resolved as soon as possible and make great coverage. I really have solved when and I had problems. Live coverage, via telephone, fast location and rapid mobilization, assistance too 100%, are people very committed to the work they perform, mark their difference.

I had prepaid for 1 years insurance - first mistake. I ended up paying for 5 months insurance for 3 1/2 months coverage due to their penalties. They obviously don't want repeat business and I would not consider them for ANY insurance in the future with policies such as this. My experience in CA was very different, but they are different in different states. Buyer beware. Their staff is nice, but they don't make the policies.

I had a claim recently. AAA paid quickly and without too much red tape. In fact, there was an issue with my insurance, and they worked to resolve it so my car was quickly repaired. The coverage comes in many price points. They work hard to accommodate my income. They also call when they find a better offer for me. I really never have to worry about coverage with AAA. Also, I was able to join AAA and get travel discounts, and no I never have to worry about car trouble when I'm on a business or pleasure trip. The customer service is amazing. A person from AAA call when they find a better deal. Also, you quickly speak with a real person when you call. The automated service is easy to navigate. I spoke with a person in less than a minute.

Specialist is hands on, thorough and makes customer feel at EASE. The process is handled by one CAR Agent and wrapped up as quickly as possible where everyone is satisfied. Coverage rates are reasonable and competitive offering a wide range of coverage for various amounts. Specialist is excellent in helping you understand what's offered fully and recommendations to what you should buy. I feel safe and reassured that me, my vehicle and anyone else involved is fully compensated which makes me feel valued as a customer. The value of my vehicle is also looked at on the higher Blue book end adding value to my policy and assurance if anything happens. Customer service is excellent with Agents showing high integrity, trust and knowledge to the customer. They have always been available to answer any question and explain what's needed fully.

I haven't had a claim in 10 years. When I did, it was OK. It was processed in good time and to my satisfaction it also has good roadside service. It covers everything I need and at the right price. The office is close by and easy to get to and get a hold of someone, their response was in good time. Gives me enough satisfaction to know that if I get in an accident I will be covered and will have a good response. Customer service is OK, I have not had to use it in a long time but when I did customer service was just fine and help me with what I needed.

I had to contact them for assistance when I was hit while driving. They were helpful and quick to get an adjuster out to evaluate my vehicle and repair it. I wish there were more types of plans for coverage but otherwise I really like what I am getting with their company. They take care of customers. Some plans are pricey, but they are worth it, at least in my experience. I am happy with what I am paying for with the company and the value. When I had to contact them about having been in an accident, they were very professional and quick about my claim. Same for when I needed to get my battery changed.

It was an easy process. The claims man was each go contact and I had no issues. My deductible did not go up and I would recommend it to other. I have three cars that are fully insured. They always go over my package and check to see if there are further discounts I'm eligible for. I do feel like it is on the more expensive side of insurance. However when I called around no one was cheaper because I have a discount for being a member for so long. I can always get a hold of my agent through phone or emails. I never have had to contact a 1800 number but the few times I have they were great.

I'm insure with AAA insurance company since 1999. I have a 2002 Sienna and 2008 Highlander and thanks God I have a clear record. But this coming year my insurance rate went up $460.00 only because this year I drove few more miles than last year. They have no consideration for anybody, even I have insure my house with them too.

They are very helpful, and take you through the process quick. They get the necessary information from you to get your claim going as soon as possible. They have wonderful coverage at an affordable price and resolve the problem quickly. They also provide discount for safe drivers and student driver. I know that they are a great company for insurance but I honestly wished that they were a little cheaper. But I know that business need to have a certain kind of quota. The customer service is wonderful. They attend to your every question and help you through any process or concerns. They always ask in there is anything else they can help you with.

Thankfully, I have not had to deal with their Claims Dept. I have not had an issue in which I needed to reach out to their Claims Dept. I needed to switch Insurance Companies in order to find a lower rate Auto Insurance. And I was able to actually get better coverage with AAA at a cheaper rate than I had with my original Auto Insurance Carrier.

Very easy claims processing, great customer service, helps you to make the filing easier and walks you through step by step. Couldn't ask for a better company. Thank you. Rating its coverage is as easy as making apple pie, slice it, mush it, bake it and eat it. Simple. Any two year old could understand this process. Value is an important thing to have. I have a couple of pennies saved up to pay bills but this is definitely worth every cent paid in. Customer service is the best in the entire whole wide world. I would highly recommend this company for everything it stands for. They changed a flat tire for me once.