AAA Auto Insurance Reviews

I called AAA and requested for the policy cancellation and refund of money. AAA has agreed and cancelled the policy.

I have never had any problem with this company which I use for both auto and home insurance (as well as rental property insurance). They are very easy to work with, easy to change and/or update the policies, online or in person -- even via email when they don't really officially have this option. Payment options are very good and any service or interest rates for payment over time are extremely reasonable. The connection to roadside assistance is also very good and valuable. Rates are very reasonable -- actually quite low.

This is the one my parents use. They like it just fine. I just started driving so my dad has added me to the policy. He went around to get other quotes from other insurance companies and it seems like AAA had the cheapest quote.

The staff at AAA is very friendly and they offer something that car owners have a hard time finding -- peace of mind knowing that AAA will be there when you need them. AAA's rate are very competitive with discounts for more than one car along with home and rental. They also offer discounts for theme parks, restaurants, movie theaters and much more.

Great service both during the sale of the policy but after an accident. Very efficient and easy to deal with to fix my car quickly with the least amount of hassle.

Accurate, available, rates are great. Discounts and credits for good driver, multiple cars, no accidents and no tickets. Very fair and absolutely great website for information and payment online available.

I am happy with this company not only because of the brand, but also the roadside assistance and being able to get discounts at most places. I like the fact that I am able to have people from the company come help me no matter the time or day of the week. This company makes me feel important and I am very happy to be a current customer to them. Their rates are reasonable and I like that my rates go down every year I am accident free.

I recommend it because I had a nice experience in this service which I do vital in my life which has improved my life and I hope everyone has much improved and I have a good thought about them which helps your recommendation and popularity.

Their prices seem higher, but hopefully that will result in premium service if we ever need to utilize them. It has always been difficult to reach our agent and their website is just as difficult to navigate. Those two frustrations have led us to want to look for a more accessible company to contract with.

I have only made one claim, but that was for an accident in which my car was totalled. They paid out a large payment that was almost enough to buy a new replacement car, and I didn't get any arguments from them.

A experience and will recommend to my friends. I am satisfied with this company. It is a good company. This company is useful for all people. It is just a good treatment for all customers and I will treat with it in the future.

I always appreciated the service they provided. I was in a car accident and they took care of me very well. They put my mind at ease. I just signed 3 paperwork and they took care of the rest. I highly recommend this auto insurance. They are very nice and they know what they are doing.

AAA is a great company to have. Always concerned about the customer point of view. Also at those times when roadside assistance is needed they are always right there, no matter when and what the time is. Never had a negative experience or problem with them - 5 stars in my book.

I have had AAA for over 40 years. I highly recommend due to their rates, service and quick action when you need it. I had a claim several years ago and it was handled very efficiently. The bodywork was completed 3 days ahead of schedule and I had a claims adjuster who worked weekends and a holiday. He kept me apprised of the accident by e-mail and phone. The accident involved 2 other cars so it was not simple. No out of pocket expenses.

This company is very attractive because it has a good perspective from a point of view which is very interesting. Split a good company like this and cares for its staff at a good 100% which makes it more relevant to your business.

They provided very good deal and service with low price and gave a great opportunities about insurance. They help to fill form and help in every field. If your car stuck middle means on the way you just call and they came to help you wherever you are stuck.

Helpful, consistent company that does what they say that they will do with regard to insurance for automotive needs. They are there when you need them and at a low price that can be afforded.

It's been pleasant. I haven't had any problems. If I have any questions, they are able to help me. I haven't had much car trouble, so I haven't used them too much, but the amount I have has been helpful.

I really haven't had any experience other than signing up, which was very simple. I pay every six months and that's about it. I met the local agent a while back because for some reason my payment wouldn't go through online. He explored the problem and couldn't find out what was the problem so I just paid using my credit card. When I called my bank they said that the routing number was incorrect and that's why it didn't go through. That's the only problem I've had in the several years that I've been with AAA.

Earlier this year, I was getting ready to have surgery done on my foot which would keep me off of my feet for a while. I was going in to work and was rear ended while trying to merge onto the freeway. When I contacted AAA, I was told that I would have to call around and take care of getting my car fixed. About 15 years ago, I was hit by someone running through a red light and AAA took care of everything. At that time, they told me to have the other person's insurance company contact them and they would take care of everything.

I have auto through AAA, my policy includes 3 free tows a year or they will come any, change my battery, get me a gallon of gas. I have an 100,000 / 300,000 / 100,000. I pay for ten months in advanced and get the rest of the year for free. The customer service is out of this world, they really care about you. Whatever you think you need in an auto policy they have it and it does not cost as much as you think with all the services it comes with. I also have renters insurance through them, they add it to my auto policy and I only pay $12 a month extra which is great.

AAA is very customer-oriented and has been there when I needed them. It gives me peace of mind to have them as my insurer. I would recommend them without any hesitation. I realize there are other insurance companies out there; however, I am pleased with the service and professionalism from AAA.

Just plain old fashioned good auto insurance.

They go out of their way to help me. Reasonable with rates, and have tracking devices for tracking roadside assistance. Family has been using them for years.

They have great service and deals. I've never had a better experience. They are always very helpful and all the options they offer are great. I'd very highly recommend them without any hesitation.

Well I call them one time coz my car did wants to start. They got there in about one hour, they got it going. I love my Insurance, that's all I can say. I get a discount for have three vehicle I been with them going four year.

They provided me with reasonably quick aid. Their customer service was better than average, but after I moved out of state and my contract expired and I declined to renew - it took several instances of telling them to stop contacting me.

Everything has been pleasant, but I'm a good driver. Customer service is good. The price seems pretty good but I have never had another company. When I got in an accident, they were easy to communicate with.

The insurance company is always very kind when I call to solve a problem or have a question. I've never waited too long to be answered and no one has ever been rude to me or anything.

I have been with triple AAA for 12 years. We have two vehicles and one motorcycle. We have had no tickets or claims so far. Their prices are far lower than any other company. The best part is they have customer service. No not just talk about it. AAA has great customer service. That might change if we have a claim some day. We will see.

AAA auto insurance has helped me through some rough times. When another driver drove into my side window and broke it, AAA helped me get the side window replaced at a lower price through their insurance plan. This really made me satisfied with their auto insurance and I have never switched since.

Yes, ok I am very good. Recommend not stop the use. I recommend that is a good alternative. Sing and buying from this store and you will see its rewards.

I rate as very competitive however, I feel on the customer service side of things they are a little lacking. I think that the insurance reps feel that since the customers are already paying for the AAA membership, most of them will decide to go with their insurance no matter what. I think that AAA should spend as much time coaching and training their insurance sales people as they do to normal customer service reps. They do a GREAT job!

This is completely crazy! I have insurance and road service. I lock my keys in my truck that's on my insurance policy and I have to be present to get the truck unlocked and moved? I have a job. I can't just sit here and wait for a tow truck! I am the one paying for the service. I am the one calling you for the service. The make and model and license plate is on the truck that is insured by AAA insurance. Your phone representative says it's due to fraud? I am calling you the person that pays for the emergency road service. I can't be there, I have to have someone sit there and wait for the tow truck. How I ask would that be fraud?

Great insurance company. Provides great services, and are always there when you need their services. They are also very reliable and helpful. The only complaint I have is that their prices and rates could be lower.

Triple A insurance is a great company and has always been there when I needed them. If I ever have a question about my policy they always respond to me very quickly. They are very helpful and friendly when you need to plan a roadtrip. I have been a customer of Triple A for over thirty two years and have never had a bad experience with them. They pay your claims in a very timely fashion. The Triple A roadside assistance card is a must for everyone.

Our agent is easily accessible. Our roadside assistance is great. The biggest complaint is that when I call, it takes typically 10 or more minutes to locate my account. This has been going on for years and has been "fixed" a number of times.

Get to meet with a real live person. The agent is local and works to get you the lowest rates. We combined our house and car insurance and saved a good chunk of money.

Have had this insurance company for over 30 years. Have had no accidents that was my fault. Had one that was A hit and run and my insurance paid me to repair my vehicle with no problems. Also had two other ones that was not my fault and my insurance collected payments for both accidents so I am very happy with AAA insurance company.

I have had AAA auto insurance for a couple of years now and I have never not been satisfied with their service. If I ever had a question or wanted to make a change to my policy I am able to call them up and the customer service representative on the phone was able to help me out, and if they could help me then they were able to get me to someone who could.

My tires blew out in the freeway early in the morning. Gave them a call and they came instantly. The driver was very nice and helpful. Had a conversation while he was taking me and my car to its destination.

I have heard great things from other people who have used company. I have never had to file a claim with them, but if I did I would have 100% confidence they would take care of everything hassle free.

Absolutely amazing. The customer service is outstanding and the price is great. When I started with AAA I hadn't had my own car insurance previously and they didn't penalize me for this. Other companies wanted to charge me $50-$100 more per month because I'd never had my own insurance even though I had been on someone else's for 10 years and never had an accident. AAA offered me the same coverage at the best rate.

They have been great. They towed me for free and were prompt. Very friendly. They also give free maps if you need them. Always available 24/7. I highly recommend them. They also are very well priced.

I have been a member of AAA for many years... I believe since 1962! They have been really good, bad, and sometimes indifferent, but overall they have been available for almost my entire life. They provide services that others seldom do, i.e., travel information, planning, routing, emergency road service, towing, and other services that others seldom do. In all, the AAA company has evolved into a modern company with some sort of conscience and responsibility.

Pretty satisfied with their service. Great employee service. Very helpful. Not that bad of prices. Covers a good amount of services. Unsure what to say really because I'm on my parent's insurance. Don't use their services that often. But when needed they are very helpful.

Great friendly service. Always easy to get a hold of. The one claim that we have had was easy to initiate especially during a stressful time. Very grateful that it went so smoothly. We were provided with several service centers to choose from. However the final decision was ours to make as to where we took the vehicle for repairs. It made it convenient to be able to choose a shop close to my place of employment.

They are very helpful. Customer service is amazing. Rates are average compared to other companies but they offer extra discounts. They have been around for a very long time. They have emergency roadside services, help you with trip planning. If you show your AAA card you get discounts at multiple establishments.

They are there if you break down. Provided with a card to call if you need them. May take them a while to get there but they will eventually get there. They pay for damages if accident is not your fault. Only pitfall is that your insurance goes up a lot if an accident occurs. Would be nice for this not to happen if the accident is not your fault like accident forgiveness from other companies.

I like AAA insurance company. I think it's very nice company and it offers great insurance. I use it for more than 5 years and I would recommend AAA to others because it's very nice company. I had an auto accident and AAA covered all expenses. It wasn't at my fault accident, the other car was at fault.

They are easy to contact, have the best rates and are a trusted company that has been around for a long time. They make sure that I have the type and amount of coverage that is needed for myself and for my family.

I have been with this company for at least 4 years now and am now required to pay a "membership" fee. After receiving a quote and getting all the paperwork filled out the company calls me back and has to urgently speak to me. It turns out this is the urgent message... To force you into a hidden fee after signing documentation for the insurance quote, then they will not give you insurance unless you pay an extra fee to become a member.

I have had AAA for years. It is a great company. Everyone is extremely helpful and willing to make things right. I would recommend this automobile insurance company to anyone. Their roadside assistance has always been quick and reliable for me.

I recently changed to AAA. The customer service was friendly, helpful and attentive. Everything was simple to change. When I needed to make changes they helped me to save money with their own suggestions.

It's more about the agent than the company. He is caring, interactive and always available. The location of physical office is very convenient. They are tuned into the community and contribute greatly especially in education field.

Five kids. Our two oldest got cars when they were 16 and got insured immediately. Our late bloomer does not yet have a car but has a license and got hit when driving one of our insured by AAA cars. We did not know we weren't "insured" if she drove as we hadn't insured her yet because we have not bought her a car yet. So - we have been retroactively cancelled and future non-renewed. On time payments since 1997. One claim in all of these years. House, four current cars and major life insurance (on healthy people, I might add). We officially are looking for new insurance after paying about $22,000 to them for the past 17 years. Yep we didn't know - our ignorance cost us and AAA does not care.

I would highly recommend AAA. They saved me hundreds of dollars over Farmers. Also it's great to have roadside service. I have not had to use it yet, but it gives me peace of mind that they are there if I need them.

I called this morning around 8:40am when my serpentine belt slipped off my mini van and I had to pull off the road. They assured me I would get a two the 1 mile back to my house (I had just left for work) within an hour. 3+ hours later I was still waiting! 11:03 am the tow truck finally shows up! I was in an area with no food, drinks or bathroom. Every time I called them I got the same canned answer, they were sorry and on their way. I should have left my van in the middle of traffic instead of pulling off the road, maybe they would have been faster! Disgusted by their service and lack of customer care! I'm going to make sure everyone knows how horrible this was!!! Do not call AAA for help they won't help you!

No claims so far filed so so far so good. I have heard AAA has great customer service and that's why I switched from my previous insurance company. I also have this insurance company for emergency roadside assistance as well.

We just switched in Aug so I can't say too much. We had Nationwide previously and we were happy but the price got too high. Hopefully, we will be as happy with AAA as we were with Nationwide.

It was good at the time before my husband became unemployed so we could no longer afford it. I don't remember how much it was but I didn't think it was particularly expensive but my mother did. For that reason I would compare online before buying any insurance again. The thing I really liked was the DMV service offered and the road service package, with maps, guides etc. I have used the road service, the maps and the DMV service and all were very good, except at times they did not staff enough employees so you had excessive wait times.

Yes. I have been a loyal subscriber to AAA for 12 years now and receive a loyalty discount since the 10th year. AAA does offer several discounts and I try to take advantage of as many of them as I can. Auto Insurance is expensive in MA, so every discount is important to keep the cost down.

Below is my full complaint which has been registered with the Better Business Bureau: AAA Automobile Insurance Company has repeatedly rejected my attempts to pay my monthly auto insurance. After enrolling me as a new customer in August 2015 using my credit card, they have refused to take any further credit card payments and demanded direct access to my checking account or demanded that I pay using my e-banking account and routing number.

AAA is a full service insurance agency with competitive rates and excellent options to cater to your needs as an insured. With the AAA roadside assistance and all that AAA has to offer its customers, it is a trustworthy company with longevity and quality.

I love this insurance company because it has everything I need and more, even travel arrangement and great tow service. I couldn't ask for a better company and I will always be a customer at AAA.

We just started using AAA so I don't have that much time with the company to reference but they seem to be doing a good job. Growing up, we always had AAA for roadside assistance so it was always nice to know that they were there if anything happened.

The staff is very helpful and knowledgeable. They've always been quick to respond when I need help with my car. They make me feel safe while driving and well taken care of, which has been especially nice as I'm a new driver. I've never had any problems with them and don't see me encountering any problems any time soon.

Easy to enroll over the phone with good customer service. All insurance options and pricing explained. You can set up a recurring automatic payment plan using your credit card, which saves on the hassle of writing (and remembering to write) a check monthly.

I drive an older car (90's model) and have broken down numerous times as a result on my commute to work/school. Thankfully Triple A always came to help me when I needed it the most, and sometimes in a timely enough fashion as to prevent me from missing work and/or class. I would personally recommend them to anyone looking for an insurance company they can truly rely on in times of trouble.

Great customer service and the rate is very fair. They take care of you after an accident and for the price, the service is a really great deal. Very happy so far with my experience.

We started out with just the towing but then decided to also get insurance for the car and also renters insurance. We are extremely happy with the entire package. AAA is the first website we go to for travel information. AAA has everything and they are reasonably priced and are willing to work with you.

I am a longtime customer and have no desire to switch companies. AAA treated us well and processed claims quickly after several car accidents a number of years ago involving me or my husband, and I remain loyal to this day as a result.

One of the cars was damaged by another driver, AAA took care of all the details of the repair. Made it really easy, rental at the dealership, constant updates, and the repair was excellent.

AAA Auto Insurance has been very helpful with my family and I. They offer great services, including 24/7 Roadside Assistance benefits, free maps, guides, and routing maps, and Member-Only discounts on Auto and Homeowners Insurance.

Claims are lowballed, late fees are enforced and they are not nice people, and I would suggest you are very careful before I chose Commerce, which is by the way AAA. Yes Roadside Assistance.

I've had the insurance for just over a year. While I have not had a reason to use it, I really appreciated the time the insurance agent spent with me reviewing my options, comparing to my previous insurance, etc. I've never had such great customer service from an insurance company.

It is the best. They answer all my questions when I need them and the price is great for me. I would recommend them to anyone who needs insurance and they give great discounts too.

The experience has been annoying. I do not have great service for the price, and I basically have it because I need to, not for quality of insurance companies. AAA is just another company to me. If they could lower prices, I would feel that I wouldn't be as annoyed with having to get car insurance.

I loved AAA. My car broke down several years ago and had to have it towed to a mechanic. AAA helped find a towing company in my area for a decent price and said if I mailed in my copy of the receipt they would reimburse me for the payment. Great customer service!

They do a good job at keeping me safe and they give a wide variety of discounts at many different locations. They help when I need help with my car. They are very friendly and willing to help no matter what the present situation is.

This car insurance is good but can be pricey depending on the type of package you agree with the company. I love all the other features AAA has to offer like the roadside assistance and towing when having an accident or breakdown. The month to month cost could be cheaper but like I said I like the overall package when comparing with my other option at the time of searching for auto insurance. I recommend AAA if you can afford it however if you are hurting in the pocketbook then you probably should shop around for better deals as I might if and when the finances get a little tighter.

I was hit by a person insured by AAA. What a bunch of **. They will do whatever to get out of paying and even told their customer to not admit fault even though they left the scene of an accident. If you get hit by a person insured by AAA you better video record. They act as if their customers don't cause accidents and don't want to pay. This Insurance is a complete scam and will try to get over. LAWYER UP.

Very good insurance. I had recently added my renter's insurance to my current plan with them and I even got a good discount on my car insurance. No problems at all with them. I have been a client for several years now and I couldn't be happier with their service.

It has been so great! AAA is always there to help when I need them! I would recommend them to anyone! Anytime I have had a road emergency they have been quick and precise! I have no plans to change my insurance carrier anytime soon because they have been more than helpful! I began using them in college and I will continue using them post college because I have had such a great experience thus far!

I have been insured with AAA for over 30 years. Now, we have all 4 of our cars with AAA. That said, we have found them to be the most honest, reliable and trustworthy of any auto ins. co. we have quoted.

I've been with them a little over a year and I haven't had any issues. The amount we pay each month is reasonable and towing is in the package as well. I would recommend them to my closest family and friends over my previous insurance company.

After reporting a claim and giving a statement as to why another driver hit my car. A driver with a 1996 Honda that was bashed up and claimed that the damages were oh so much, AAA took that driver's side. End result is that they will pay 100% for his damages even perhaps damages that were there prior to the crash. Worst thing is AAA will increase my premium amount because surely the other driver's claim will be over $1,000.00 which is their threshold. It is a ridiculously low threshold considering that this has been the only fender bender I've had in the 30 years plus I've been with AAA. And I pay $1,300+ annually for this "privilege". So I see really no point in having AAA as an auto insurance carrier, will definitely look for a different carrier. AAA homeowners insurance is another ripoff. One pays a lot too, and when one claims it is always never covered.

My auto insurance company gives me the best quote. I have the cheapest payment and they have great employees to help you. I can go to the office to get my registration and I don't have to go to the DMV. They are able to get you deals at other places other than just AAA.

I switched to AAA car and homeowner's insurance after 20+ years with State Farm to save money. It was a really big mistake. My agent would take several business days to return calls and emails. I called her manager, whose number she gave on her voice mail, and he would also take days to respond if he did at all. The last time I spoke with him he said my agent was no longer working in that office. I got letters from the underwriters threatening to cancel my coverage because they never received the inspection photos I sent her. When she finally got back to me about this she said everything was fine. A week later I got a letter stating my homeowner's insurance policy had been cancelled effective several days prior. When I contacted them they said they couldn't reinstate it for 30 days. Then they sent me a bill for an increase in my car insurance premium since I now didn't qualify for the multi-policy discount.

They have been very helpful in cases of emergency, and they offer wonderful discounts. I am a student driver, and using a driving program and my straight A grade report. I was able to discount my insurance.

Good company. Never had to file a claim so I cannot tell you how they are to file a claim with. The agent we have does not return calls in a timely manner but is very friendly. Is reasonable.

This insurance company is a reliable insurance option. Installing your coverage was easy and if needed coverage after an accident was handled thoroughly. The billing part of the insurance is easy to understand plus being able to pay online is a great option. They have local office so if needed you could go directly to their office instead of handling over the phone.

AAA is an excellent insurance company. They have fast claims service, the best roadside service in the industry and prices that are hard to beat. I absolutely would recommend them to anyone.

My 2011 Dodge Charger burned in August. I have talked to several different people but no one has helped me resolve anything. I have been interrogated throughout the process. I have given my statement of what happened to at least five different people and I've completed a total loss form. I had a Rep to talk to me like I was a dog and insulted my intelligence. No one has been able to help me and my car was a total loss in August, but they drafted a payment out of an account for October!

They have been great. Easy to explain situations where I needed their help and they were very quick to get everything in order. They were very proactive and got things settled quickly.

Great, easy to use insurance. Responds to claims and seems to give me a good deal. Not to mention the discounts I get at hotels and restaurants. I have compared other rates and can say with my discounts I cannot find a better deal. Customer service has always answered my questions and concerns fast and effectively. I would recommend.

My auto insurance is just fine, thanks for asking. Got in one accident and they were very efficient and helpful. To be honest I do not know much about auto insurance.

I have been with AAA for years now. I love them. They are fast and reliable. Anytime I've had a claim they were polite and fast responding. I think their fees are upfront. There are no hidden cost.

I like our car insurance because it has different benefits to it. One of the benefits is the tow truck in case my car stops functioning. Another one is if in case my car runs out of gas they deliver gas to me. I can also get discounts to amusement parks like Cedar Point, so on and on. So it's great car insurance for us.

They are responsive and receptive. They will advocate for you, and put your needs first. They are reasonably priced and have an extensive amount of benefits offered to their customers. They have competitive rates.

My husband and I have been with AAA for about 4 years now. We have both our car and home policies with them. They have been extremely helpful in finding us the coverage that fits our needs best. Every person has taken time to meet with us and change our policy as our lives change. Being able to purchase discount tickets and trips through them is a huge plus!

They are easy to contact, they have great prices, they have good coverage, the agents are competent and helpful. I love the travel agent, roadside assistance and DMV services that come with the membership fee.

The customer service at AAA is fabulous! They are always very helpful and I feel like I never have a long wait time. I am loyal to AAA and would recommend it to any of my friends.

Easy to work with. Quick turn around in claims. Accident forgiveness for first accident. Adding a new teen driver was not financially painful. Great representatives to work with. When adding a new vehicle, quick service. Excellent customer service when dealing with auto claims.

Hendersonville, TN auto agents fail to return calls and emails. Complacent, uninterested in your business, totally unprofessional. I asked the Manager at Hendersonville to assign another agent. Same thing. Cancelling everything with them now.

I have never had any issues with them and have always encountered warm, friendly and very helpful service. This is an auto insurance company that my parents and whole family have used over generations, it is like a family insurance company. They are very professional, helpful and always there when you need them. In the beginning of August of this year I got into a really bad accident in a bad part of Detroit and AAA was there in no time to help me tow my car and to take me home while I was very distressed. They handled the situation perfectly and I have nothing bad to say about them at all.

They reduced our bill about 20% from Nationwide. And when we got into an accident, it was a painless process. They were great. Not any problem at all. Still can't believe how much our monthly bill came down for the same coverage.

My car was hit by a AAA insured. She was driving a truck with a heavy bumper and hit my Nissan Sentra and damaged both the bumper and dented the trunk quite severely. A body shop estimated $3500 in damages. AAA adjuster took measurements, photos, etc. of both vehicles, and his estimate was for $3200, which was reasonable. A check was issued to me for that amount. AAA put a stop payment on my check, now stating that since their insured's truck bumper did not sustain severe damage, my damages could not have been caused by her truck hitting my car. They now want to give me $400 for a "scratched bumper," denying that my trunk damage was caused by the accident, basically calling me a liar.

I have had AAA Auto Insurance for over 5 years and am very pleased with the company. I have been involved in two minor accidents - both of which were the fault of the other driver - and both my agent and the claims adjuster were very helpful. The claims were handled promptly and professionally. I would certainly recommend AAA to anyone. I have had many other insurance companies contact me and try and sell me their policies. So far AAA has had the best price. For me - great service and great price. I'll stay with AAA.

We have only had one claim, however the experience was positive. When I called to report the damage they were very professional and the call was quick and easy. A rep came to the house to inspect the car and was professional and helpful. I was able to take the car to the shop of my choice and all the paperwork was e-mailed to me. It was a very hassle-free experience.

I contacted Lisa ** on Tuesday and was told I would be notified of the status of my claim. She went as far as to say by the evidence you are saying that her client would be liable... I was rear-ended dead center by a 19 year old driving a jacked up monster truck. She never called me. When I called her 4 days later she was rude and said I needed to file a claim with my own company. I asked her why she hadn't called as she said she would and she said they have been busy. I then asked how things have change from them being liable to me needing to file with my own company? I also wanted to know what changed???? She rudely stated that she had worked 2 hours longer than she was supposed to and that she was late to a ball game. She then hung up on me!!!!

I share a car with my teenage daughter. Recently it was broken into and all the contents were stolen. I'm not saying there was a million dollars worth of stuff in there, but prescription glasses, a silver necklace, a boogie board, an iPod and a watch - GONE. Viveca ** from AAA Auto Insurance decided to close the case despite the fact I had faxed all the appropriate documents and had them notarized. I believe she closed it prematurely because she had a vacation planned. This is the kind of things that make good, normal people go absolutely insane. I've been paying AAA Auto Insurance $220 a month FULL COVERAGE. The worst.

My father got a RV special package through AAA to find out when his motor home broke down during a trip with my children (his grandkids) that they do not even have a tow truck able to tow his motor home. He placed his call around 4:30pm to not have anyone there to pick him and his motor home till 11pm that night. He was broke down near a tweakers house that called the cops and made it a real uncomfortable situation. Do not trust this company.

Just remember when cancelling an NC auto policy you get charged to get out of your policy. My charge was over 20% of my remaining bill. Will not use AAA again. Most companies will work with you on this charge, not AAA.

All of the companies that AAA writes policies with will cancel your insurance with no notice. Once, we called to change our policy and were informed a home insurance company had cancelled the policy months ago and no one sent a letter or informed us. Then, they decided to cancel after we told them about a teen driver being added soon and everything was fine on the phone. Next thing, we're getting another cancellation letter stating an effective date of cancellation prior to the receipt date of the letter.

I always held AAA to higher standard, and that was my first mistake. I bought used high-end car, first time. I have always bought new cars. So of course I looked into Full coverage. And I was told, "We don't sell full coverage on older cars." I should have done my homework, I did not. I found out that you can have Full coverage after my accident. But do I really need to do the job that these so-called professionals should be doing? I was never offered any kind of options.

Cali AAA member's son that was not in the policy was driving and hit my car, Damaged my vehicle pretty bad. I called AAA. Their adjuster they told me that the driver was not in the policy. "You're pretty much on your own." What kind of a ** answer is that? Female adjuster from AAA states lots of people here in Cali don't have insurance on their vehicle. You're pretty much ** of luck. I am going to small claims sue the driver, owner and AAA. That is totally ** that I have fix my own car for a kid under 21 damage my car and get away with it. Even police report clearly states that he's at fault. Damn these young kids on their phone and not paying attention on the roads. If you ever have a situation like this first go to your local DMV, file sr21, revoke his license for good. This kid is in for surprise when he finds out his license will be revoked or suspended. And as for Cali AAA Up your.

I was out of the country for few months and my auto insurance got canceled. I tried to reinstate the policy back. The lady on the phone said I should get a new policy for few days and that I should callback to get told policy back with the same discounts and price. But it turned out that was just a lie!!! Sure enough, when I called AAA, they said they can't give the discount and cannot get my old policy reinstated. I have been with AAA for 15 years, I am pissed. They just lost me as customer and I want make sure I spread the word that they are a bad business that always finds reason to hike your insurance rate.

I have recently been involved in an accident where my car was totaled. My vehicle had to be cut in order to get me out of the car. When I contacted AAA my claim was taken over the phone and was informed that an agent would be contacting me. A couple days later I was contacted by a different agent because who was initially going to contact me was on vacation. After the runaround between agents. I was informed that my vehicle wasn't covered because they never officially added the vehicle to the policy. When I purchased my new car I sent in the contract to the vehicle being purchased and was never informed of any other procedure to follow. My claim is not paid nor will they make any adjustments to help me out in this matter. But they are on time to take money out of my account to pay the premium every month. I would much rather go elsewhere to get my vehicle covered.

Received ad in the mail from AAA agent Debbie ** here in Yuma, **. Called Debbie in June for insurance quotes on my car and motorcycle. She agreed to receive my data via email and assured me she'd get back with quotes. I contacted her again re. confirmation of receiving my mail. Said she couldn't open the attachment. Sent her everything again, she replied she got everything and invited me to her office. I declined, was out of state.

I have recently moved from Massachusetts to Texas. Before that I took AAA auto insurance. When I was moving from there I cancelled my policy. Now I got notice that I need to pay 272$. Why should I want to pay before moving only I cancelled policy. That AAA insurance dealer Peter ** he works in AAA insurance Burlington Ma. He said that "you don't need to do anything already, your insurance policy got cancelled. You don't have to do anything after that." Also I called him couple of times put voicemails also he didn't respond so I thought that my insurance policy got cancelled so I don't need do anything. Now I got notice that I need to pay 272$. Is this correct way? Please don't take insurance from half knowledge AAA dealers.

So if you decide to go with AAA and then change your mind, be aware you WILL be charged an early termination fee. I paid about $159 to sign up, four days later I cancelled. I was charged an additional 30 bucks (190 total) for FOUR days of insurance. Not to mention their rate was twice as high. AAA sucks, NEVER go with AAA. I'm beyond angry!!!

My wife was stopped at a stop light. An AAA member crashed into my wife's vehicle. AAA member claimed another vehicle made her crash into my wife's vehicle. I filed a claim with AAA because I only had liability. After 7 days we received a letter denying the claim. After 10 days of calling and leaving messages with Mary ** (claims service rep) she finally calls my wife at work. Leaves a message saying a vehicle hit and run their member so claim denied. What the? A mysterious ghost vehicle appears, causes an accident then disappears. Wow! Ghost riders on California roads.

July 15th, I had water damage to my main floor because my water heater cracked. I called and filed a claim. July 17th, company called Legacy Services Corporation came from AAA to do the mitigation. They took sample of the tile in the utility room to test if there was any asbestos. July 18th, AAA adjuster came to estimate the damage. July 20th, Legacy came to pick up their equipment and found the living room area was damaged and wet too, and decided to keep it for couple more days. Took another tile sample because they lost the first sample.

I have been a member of AAA since 7/2014 (should have read these reviews before getting insurance with AAA). I have ALWAYS paid my Agent my premium EVERY month and paid what he had told me to pay. On 8/21/15 I called my Agent and made my payment through him using my Debit card info and paid what he told me I needed to pay of 253.21. However, on Monday 8/25/15 I noticed on my online banking account that I had ANOTHER pending transaction for 268.46 UNAUTHORIZED (15.25 more that what was told to me on 8/21). I have been on the phone with AAA for the past 4 days and have been told the same thing, "We sent your bank a refund of 268.46." BS... I called my bank and they are not seeing a pending 268.46 credit on my acct.

Called AAA on Monday 24, 2015 about possible changes in our auto policies. Agent Patrick # ** wasn't available. So was transferred to his asst. Nancy. Explained to Nancy that I needed a quote on one of our cars with just my name on it. After 37 minutes and numerous coughs, sniffs and hacks she still couldn't give me a number on the car. I called back the next day got ahold of agent Patrick and explained what we were trying to do. He told us that our homeowner’s policy had cancelled. It is paid with our house payment. So we don’t know what to do to check where the policy monies had been sent.

I was given a quote and accepted. They said if they couldn't verify I was covered by another policy my rate would be going up. They did not verify and just upped the policy. They did not tell me how much when I asked. I started shopping for another provider. They would not return calls or emails to cancel my policy for weeks until I just kept calling all branches. They then would not waive the early termination fee. Nobody with the authority would call or email me back. I probably spent 5 hours on this. I am about to pay 250 for 3 weeks of auto insurance after they changed the terms just to keep it off my credit.

I have been a member since 2008 and at first the insurance was cool... took care of basic needs. Over time they continuously raised the rates every time the renewal came. They expected me to pay a ridiculous amount of money due fact "my financial situation has changed"... that's what I was told. What in the world does that have to do with my driving record?? And I mean they raised it by hundreds of dollars! They used an address that they were not confirmed to use which hiked my price. You have to be be a member in order to even have insurance and one time I utilized the road side assistance and needed a tow truck. I was on the phone for over an hour trying to contact them and they NEVER ANSWERED! Why in the world am I paying for a membership and can't even contact them when I need them? Needless to say I am very disappointed with their service. They are sneaky and underhanded! Don't trust them.

I was in an accident that should have been cut and dry the other guy's fault. Even the police who came to the scene and every person who's seen the damage said the insurance would know that it was the other guy's fault. A month later and AAA rep NEVER asked for a detailed description of what happened. So far all I get is "Go ahead and bring your car in and it'll go on your policy. You just have to pay the deductible." Immediately after the accident I got a letter saying the rep tried to reach me which was a total lie, and then in the same week before anyone ever talked to me I get another letter describing the benefits of my policy and that my deductible was $500, etc. WHAT! You haven't even looked at my car. Asked about what happened and they're telling me the $3000. damage is going against my policy!

It took a number of calls to get my car fix. If I didn't call so many times my car would of been sold as a lien car from the tow yard. Paid for platinum membership but can't even register my car at branch, had to go to dmv, wasted 2 trips to AAA for nothing. Been a member since 94, I guess it's time to look elsewhere.

On 08/09/2015, had a flat on my vehicle at Palestine, TX. At 2:44 PM I called AAA emergency roadside service. I gave my location and problem. AAA Rep. stated that she had me on the GPS. Told me that service would be there about 4:30 PM, also told me that they would be checking the status of the service provider. At 4:30 PM I called AAA again being that nobody had called me about the service provider. I had to explain everything all over again and was told that the information entered had been wrong and the service provider sent to another town (Rusk, TX). I was then told that the service provider would be there between 5:30 and 6 PM. Again told they would keep in touch with me regarding the service provider.

I always appreciated the service they provided. I was in a car accident and they took care of me very well. They put my mind at ease. I just signed 3 paperwork and they took care of the rest. I highly recommend this auto insurance. They are very nice and they know what they are doing.

I have had a horrible experience dealing with this company. A friend said they had good rates. I went in and told them I had been with my old company over ten years and for them to check me out and let me know if they wanted my business. They called back and said "everything's great. Lets sign you up." I did. Wish I had never heard of these people. About a month later I received a letter saying they were canceling my policy because all the paperwork was not signed. I went in and they found the paperwork was signed and the agent just had not sent it in. So everything's ok.

Finally, after I got in touch with my AAA sales rep who was on vacation, in spite of which still helped me to send the correction that I was seeking.

Could you imagine your children driving to school, and end up in a head-on car accident at the hand of a Southern California Automobile Club (AAA) Member? Unfortunately this happened to our girls on February of this year 2015. Most importantly, and thankfully, our girls were not seriously injured. The vehicle on the other hand, sustained damage totaling over 13K. After battling AAA adjusters for authorizing - used parts according to the body shop, I contacted the State of California's Department of Insurance.

I had been a loyal customer for 25 years with AAA and continue to receive poor service. I renewed my policy in May 2015 and spoke with several people on the phone to update and confirm contact information. The company sent the new declaration but never billed me. I was never contacted by email, phone or regular email about any issues. My first notification was from the DMV. I spent over 60 mins on the phone with AAA being transferred, put on hold, transferred, put on hold with no solution and no focus on fixing issue. I was on hold for over 20 mins as they tried to figure out if they could restate my policy, as if it was a huge favor. I was able to get a new Geico policy within 15 mins at a lower rate. Goodbye AAA, I hope you treat your loyal customers better in the future.

I insured with AAA. Have been insured since 2007. I give the agent my CC number to pay the 6 months from 01-06-2014. I am required to pay 1800$ for 3 cars fully covered. I get a receipt and a insurance certificate showing that I am covered to July 2017. On the 4th of July I go to pay the 2nd installment and am informed that I am not covered for the previous 6 months, my policy has lapsed and I will now have to pay the higher premium!! My agent states that I am covered and he will inquire. Eventually he states that the company will waive the lapse but I was not covered!! I pay my premium for the next 6 months.. get a certificate of coverage. During the second half, I have my daughter on the policy and admittedly she is a 17yo and I expected the premium to go up slightly after having removed the 3rd car and replacing it with her car. WOW what a shocker... The premium go up to 2700$ for 6 months!!

AAA is not good for car insurance. They raise your car insurance, assuming you have internet to access email, when they should ALSO send out a notice in writing/type of paper. (They don't do that anymore, I guess.) I am on my parents policy, and my parents were not notified that there was a $40 raise on our monthly bill. I was in a car accident yesterday and we have full coverage on both of our vehicles, and now they've sucked money dry out of us... and expecting us to pay for the damage to the car. Now, I'm without a car, and will soon be out of a job.

AAA insurance is the worst company I have ever had insurance with. I had a claim on July 5th. On 4th of July I got my car vandalized. There were 10 kids outside of my friends house who I was watching her dogs West live on vacation in Sacramento. The kids were drinking and smoking weed. I was in the area on 9th and Julian downtown San Jose anybody and everybody anytime of a Moe's that Priscilla is the real bad area. There are car break-ins, car vandalism, home invasion, killing and stabbing does well. I called my insurance on July 5th to make a claim of vandalizing of my vehicle as well as made a police report. I took my vehicle to get looked at an auto body place called Fix It in San Jose.

Having received a promotional mailer, I sent a check to AAA for the required $52.00 fee. After approx 2-weeks I had not received my membership kit and AAA customer service. I was told there was an error in the computer indicating they had the wrong address. The rep "fixed" the error and claimed he would send out another package. Approx 3-weeks went by and again no package. Again contacting Customer Service I was once again told there was an incorrect address in the computer.

My wife was hit by a woman that is insured by AAA. The woman ran a stop sign causing damage to our car and bodily damage to my wife. The agent refuses to pay and is a liar and just disgusting. Never never deal with this company as they are dishonest and criminal.

I have had insurance with AAA for 34 years. My husband & I had our house and 2 cars insured. I now have one car and my renter's insurance with them, as well as my long-term membership in their roadside assistance. I always thought they were wonderful and recommended them to everyone. Not anymore. I am now shopping for a new company. I had an accident that was absolutely not my fault. I obeyed the letter of the law and drove carefully. The other driver violated at least 2 laws and was careless. He could clearly see my vehicle, but came swinging rapidly around a corner into the oncoming lane, so that, if there had been traffic in that lane, he would have hit an approaching vehicle.

Been with them for 20 + years for all insurance needs -- home, auto, etc. (Obviously, I'm a decent driver). Recently, have tried to give them MORE business - expanded coverage, added a driver, etc. But they have been such a royal PITA to deal with (cannot get hold of anyone by phone ever), have always been a bear to deal with on past claims, and generally seem difficult to do business with.. I am shopping around in earnest. My good friend raves about USAA. They have great reviews. We'll see. When I googled reviews for AAA, they were so horrible, it sealed the deal on looking around. There have to be better providers!

I spoke to a very rude agent with AAA's customer service. As an agent myself I expected a LITTLE better treatment since their job is to take care of customers in an efficient, kind manner. Cliff **, the supervisor, would not provide the name with whom I spoke with, BUT stay away! You are much better off switching insurance companies so that you may get treated as a human being. The VERY least that agents can do.

On June 25, 2015 after discovering a flat tire on my car, my daughter contacted AAA for assistance. I only had to wait a matter of a few minutes and help was there for me. AAA dispatched information to Byers Wrecker Service, Inc., and they wasted no time in getting to me. The young man sent to help me was Jeff and was so helpful, knowledgeable and professional. He was polite and empathized with the frustration I had experienced. I commend both AAA and Byers Wrecker Service for the outstanding service provided.

On June 26, 2013, while driving on Highway 101 in Sonoma County, in California. A driver hit me without driving license. On my left, the other driver was on the fast line and crash on me while I'm driving in the middle line. I received the impact on my left side of my body where I had a concussion, a dislocated shoulder bone, and a 24 hours headache that does not go away up to this day. Besides lower back problems and a disk bone on my neck. Because I got hit in my head. By the time the highway officer showed up I was coming back from the concussion. At that point, someone else was there that stopped to help. I don't know who he was, and I don't know who was the other party that got involve to the crash up to this date... the insurance company has denied information.

I was informed on July 22, 2014 by my insurance agent that AAA did a payout on June 26, 2014 for $15,507.00 from the March 4, 2014 accident. It was explained to me the payout was for bodily injury and property damage. I emailed a copy of a photograph and a police report of the incident because there was no bodily injury or property damage worth a $15k payout and me stuck with was a new premium rate increase that I could not afford to pay. No one responded regarding the documents that were sent via email to the AAA claims rep. The only information I had was from my insurance agent, therefore, I contacted AAA again by letter to express my interest in a full explanation from AAA as to why a payout was made for bodily injury and property damage to a individual that had no injuries and a vehicle that had no damage at the time of the accident.

I am an AAA member for 20+ years. Auto Insurance and Roadside Assistance. Because of my loyalty status I qualify for Accident Forgiveness and No Cancellation Policy. They cannot cancel me due to the length of time I have had the Auto Insurance. The CATCH - They don't cancel you but they raise your rate so high you cancel due to ridiculous rates. I quoted with 3 other companies and all were $1,000+ less than AAA. The Agent babbles unexplainable reasons and tries to distract you while speaking with you. No accidents or claims on our part. They still raised our rates beyond reasonable. It sucks that we stayed with them so long for loyalty perks and this is how they treat us. The Agent said "We appreciate your loyalty, BUT we rate according to our guidelines and we don't price match". Shame on her for knowing very little about customer service.

I had AAA auto insurance for 15 years. I had a car in California and Louisiana. AAA insured both. When I try register in Louisiana, they said my insurance is not valid. They charged me penalty and made me pay for whole year. I told AAA. They said it's not their problems, "We can cancel your insurance", and canceled me right away. I think before selling the insurance they should check maybe is this a valid insurance they are selling!!! I am not happy the way they treated me. I'll remove my home insurance from them too. I'll make sure my friends and family don't have them either. It's sad. I paid 2 times insurance for the whole year and top it I pay the penalty.

My son was in a gas station, getting gas. He pulled alongside a gas pump. He then backed up approx. a foot to align his truck with the gas pump. Another driver was late for work, used the gas station parking lot as a short cut to another street. She cut the turn too short and hit my son as he was stopping along the gas pump. At first she did not want to exchange info because she was late for work but my son did the right thing and forced the exchange of info since she had damage to her vehicle. My son had no damage to his truck. It has a steel bumper. I filed a claim with AAA to protect myself.