Kirby Vacuum Cleaners Reviews

Garbage. Didn't even make it to beyond the warranty which they refused to honor, insisting that any damages must have been from abuse because they're vacuums are so great it just couldn't possibly be shoddy workmanship. No wonder they're able to offer such a long warranty. They simply refuse to honor it and blame you for anything that goes wrong. Vacuum bag housing seams come loose and fall apart? Must have been too rough and abusive with it. Bag housing comes loose from the plastic top where it hangs from the vacuum? Same excuse. Shampooer seals fail and leak? Improperly care/negligence/abuse. An excuse for everything. Makes me wonder what they do accept accountability for. I stopped paying when they wouldn't replace/repair and they had the nerve to literally photo copy my contract, cut my signature out, tape it onto the signature line of a wage garnishment document, photo copy that, and send it to my employer!!

I had a dealer come to my house 3 months ago with their "free" bottle of Dawn and showed me the vac. Yes it picked up dirt, but $3000.00 for a vacuum??? Well, I just had another salesman show up with that bottle of Dawn. I told him point blank..."you guys were here 3 months ago...etc." but fine waste your time and mine. I kept telling him..THIS IS A RENTAL. I AM NOT BUYING, but he continued through the speech. Again, I said no. He said fine picked up his stuff, and on the way out....took my free Dawn! And he had all the filters of stuff vacuumed up, and then kept stepping on them, so it just went back into my carpet! NEVER again will I open my door to Kirby!

We have had our Kirby g4 for 28 years and the only part we have replaced was the power cord. WE have used the vacuum daily and the carpet cleaning attachment many times. I would highly recommend Kirby, I know they are pricey but you get what you pay for.

First of all, they called my phone. Said that they were coming to do a cleaning based on a referral from people I know (And get this, when I checked back with those people said they never gave anyone my information because). Anyway, they never gave the name of the company over the phone, and NEVER indicated that they were coming to sell a vacuum. Anyway, on this call, they said they would come and do my living room and vacuum my basement steps. They swept and mopped my living room floor, alright - with his sneakers on that he just came outside with... Meanwhile, I offer him booties so that he won't walk across the rest of my floors with his sneakers on so we can get to the basement steps he said he would vacuum. He refused the booties because he had "so much faith in the vacuum".

DO NOT BUY THIS! Too harsh on my area rug. Too heavy and hard to use. It is ruining my area rug. Does not clean like a 2k vacuum should. My $68 shark does just as good. It’s ugly and takes up way too much space. It’s a waste of space, time and money.

Some sales people pulled in my parents' driveway selling Kirby vacuum cleaners. My parents got sucked into buying one because the one guy wouldn’t shut up and leave. They (four salesmen) stayed for at least two hours demonstrating and talking my parents to death until they said yes. The one smooth talker as I refer to him as even needed Diet Coke, no doubt from talking so much and getting a dry throat. I’m actually surprised they didn’t get on the roof and clean it too. They were such pests. I wouldn’t recommend Kirby to anyone.

Had a friendly fella come over today to demonstrate a complimentary cleaning of a Kirby vacuum system. Yeah... It started off with a free sample of Spic and Spam multisurface cleaner (we don't use that brand preferencing more natural environmentally safe products). I was asked if I support American made and Oklahoma made items, and I said I did. The one guy snapped his fingers to the demonstrator to bring the Kirby. The first guy disappeared, and the demonstrator stayed. I told him I was not interested in purchasing, only the demonstration. So I used the opportunity to test it out on hard to reach areas: under the couch, my chair, under the coffee table, and also along the baseboards in my kitchen, living room, hallway, and entrance - areas my Shark and Roomba can't get. I have hardwood floors in our house, and just had our main floor area replaced last year (Living Room, entry, Kitchen, and Hallway).

I purchased a Kirby thinking it was going to be amazing and I would be vacuuming all the time. I have used this vacuum maybe less than 20 times and I hate it. The price alone is outrageous. The equipment is heavy and there are so many parts and attachments that you don’t know what is what or how to correctly use. Would never recommend this product to anyone. There are many other options I would use before this product. Definitely not user friendly or convenient for daily use. Please please don’t waste your money on this purchase like I did. You are only given 3 days to return product.

I am original owner of G4 vacuum since the 90s. In 2022 my Kirby motor finally gave out. I sent it to Kirby Vacuum in Ohio for a rebuilt. Paid $400 plus the shipping of over $200. As of two years later my Kirby still does not perform like it did. Suction is lacking. Moves around the dust more than picking it up. My $200 Shark bag free is the best! Don’t waste your money.

Was promised a free room shampoo. Two young kids come by and start selling me on the vacuum. Not bothered at first as they were going to shampoo my living room. 4 hours later they finally left w/ out a sale and only a 3x3 section of my carpet shampooed. Deceptive tactics throughout. Don’t fall for their monthly payment schemes as you will spend $1k+ more than the quoted price.