Kirby Vacuum Cleaners Reviews

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About Kirby Vacuum Cleaners

For nearly one-hundred years, The Kirby Company has manufactured superior, American-made home cleaning systems. Kirby does not sell directly to the public but continues a long tradition of distributing its home cleaning systems through independent distributors, who are responsible for running their own businesses. Over the years, this distribution system has afforded thousands of men and women the opportunity to live the American dream of owning and operating their own businesses.

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Kirby Vacuum Cleaners Reviews

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    How do I know I can trust these reviews about Kirby?
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    Page 1 Reviews 0 - 10
    Customer ServiceContract & Terms

    Reviewed April 10, 2025

    Garbage. Didn't even make it to beyond the warranty which they refused to honor, insisting that any damages must have been from abuse because they're vacuums are so great it just couldn't possibly be shoddy workmanship. No wonder they're able to offer such a long warranty. They simply refuse to honor it and blame you for anything that goes wrong. Vacuum bag housing seams come loose and fall apart? Must have been too rough and abusive with it. Bag housing comes loose from the plastic top where it hangs from the vacuum? Same excuse. Shampooer seals fail and leak? Improperly care/negligence/abuse. An excuse for everything. Makes me wonder what they do accept accountability for. I stopped paying when they wouldn't replace/repair and they had the nerve to literally photo copy my contract, cut my signature out, tape it onto the signature line of a wage garnishment document, photo copy that, and send it to my employer!!

    Talk about audacity! My employer could tell just by looking that it was a signature cut and taped from another document as you could clearly see the outline of both the cut out signature AND the tape. When she told me and showed me we both had a good laugh at the ridiculous attempt and I called the jerk at his office to let him know if he didn't wipe the bill and we both call it a loss (my loss being 500 dollars into payments without a functioning vacuum, and his loss not collecting the full sale value) that he'd find himself explaining his forgery/fraud attempt to the police and courts. He agreed, though I still think I got the bad end of the deal. 500 bucks down the drain for nothing and 40 bucks to drop the heap at my city waste disposal. I'd highly recommend staying away from these crooked sellers AND their over priced poor quality junk and shady tactics.

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    Reviewed Feb. 22, 2025

    I had a dealer come to my house 3 months ago with their "free" bottle of Dawn and showed me the vac. Yes it picked up dirt, but $3000.00 for a vacuum??? Well, I just had another salesman show up with that bottle of Dawn. I told him point blank..."you guys were here 3 months ago...etc." but fine waste your time and mine. I kept telling him..THIS IS A RENTAL. I AM NOT BUYING, but he continued through the speech. Again, I said no. He said fine picked up his stuff, and on the way out....took my free Dawn! And he had all the filters of stuff vacuumed up, and then kept stepping on them, so it just went back into my carpet! NEVER again will I open my door to Kirby!

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      Price

      Reviewed Feb. 8, 2025

      We have had our Kirby g4 for 28 years and the only part we have replaced was the power cord. WE have used the vacuum daily and the carpet cleaning attachment many times. I would highly recommend Kirby, I know they are pricey but you get what you pay for.

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      Customer ServiceStaff

      Reviewed Jan. 28, 2025

      First of all, they called my phone. Said that they were coming to do a cleaning based on a referral from people I know (And get this, when I checked back with those people said they never gave anyone my information because). Anyway, they never gave the name of the company over the phone, and NEVER indicated that they were coming to sell a vacuum. Anyway, on this call, they said they would come and do my living room and vacuum my basement steps. They swept and mopped my living room floor, alright - with his sneakers on that he just came outside with... Meanwhile, I offer him booties so that he won't walk across the rest of my floors with his sneakers on so we can get to the basement steps he said he would vacuum. He refused the booties because he had "so much faith in the vacuum".

      Fast forward, we're at the steps and he's like, "your steps are too dirty for me to clean, I don't want to step on them with my socks on." Meanwhile, he didn't ask, "can I grab my sneakers and you grab the booties?" Even though when we made the appointment they said they would do *both* services... To conclude, if someone calls you saying they want to come and do a *free* cleaning, it really IS too good to be true, SMH. These people are scammers....

      P.S. He told me this vacuum costs $2400, but whenever he used any of the fancy hose attachments, they kept popping off. For $2400, I expect it to work *seamlessly*. But I forgot to add my favorite part of his demo when he demonstrated how the vacuum can also be a blower and he turned it *on my face* to prove it SMH. You see these *free* "house cleaning" folks come, RUN...

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      Verified purchase
      Ease of Use

      Reviewed Dec. 24, 2024

      DO NOT BUY THIS! Too harsh on my area rug. Too heavy and hard to use. It is ruining my area rug. Does not clean like a 2k vacuum should. My $68 shark does just as good. It’s ugly and takes up way too much space. It’s a waste of space, time and money.

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      Staff

      Reviewed Nov. 15, 2024

      Some sales people pulled in my parents' driveway selling Kirby vacuum cleaners. My parents got sucked into buying one because the one guy wouldn’t shut up and leave. They (four salesmen) stayed for at least two hours demonstrating and talking my parents to death until they said yes. The one smooth talker as I refer to him as even needed Diet Coke, no doubt from talking so much and getting a dry throat. I’m actually surprised they didn’t get on the roof and clean it too. They were such pests. I wouldn’t recommend Kirby to anyone.

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      Price

      Reviewed Oct. 23, 2024

      Had a friendly fella come over today to demonstrate a complimentary cleaning of a Kirby vacuum system. Yeah... It started off with a free sample of Spic and Spam multisurface cleaner (we don't use that brand preferencing more natural environmentally safe products). I was asked if I support American made and Oklahoma made items, and I said I did. The one guy snapped his fingers to the demonstrator to bring the Kirby. The first guy disappeared, and the demonstrator stayed. I told him I was not interested in purchasing, only the demonstration. So I used the opportunity to test it out on hard to reach areas: under the couch, my chair, under the coffee table, and also along the baseboards in my kitchen, living room, hallway, and entrance - areas my Shark and Roomba can't get. I have hardwood floors in our house, and just had our main floor area replaced last year (Living Room, entry, Kitchen, and Hallway).

      We also use the robots, because of my lower back issues: DDD, Sciatica, Radiculopathy, Lumbar Spondylosis with the occasional herniated or bulging disc all between L1-S1 of my lower spine, and it is also mirrored in my lower neck. So I avoid sweeping or mopping when I can, and have my kids do that housework. I told the guy as much but he insisted that it was handicap friendly. After using it along the baseboards and under the heavy furniture, my back flared. He also demonstrated the tightness of the seal of the tubes and I (6'5" 225lb) pulled him (5'8" ~140lb slim build) off his feet and he almost fell and had to catch himself. He demonstrated the window cleaning part and I was not impressed with the mess made by the mop portion when he mopped the entry. The mops we use are of the swifter variety and did not leave streaks. He had to run the machine over the entry 4 times to suck up the suds and excess water.

      I also saw there was no bag attachment (he lied to me saying there was and I did not see one in the boxes and bags he had) and went through at least 2 dozen filter discs turning it off every 5s. He went through 2 dozen more when he demonstrated its use on the corner of our queen mattress. He kept being persistent on the price and was very coy about it. When he handed me the binder, there were pictures and maybe 5 bullet points of a description and nothing else - no pricing. When he finally quoted a price, it was well over $3k with taxes. Even the monthly payment options and down payments still were expensive - none lower than $550/mo.

      I repeatedly told him I was not interested. I also said I MIGHT be IF it was affordable. I declined three times before he got a clue. I even told him we prefer to compare and contrast and research before we make a purchase. I thanked him for his time and told him I was happy with the way we clean our house. All told it was about an 1½ h of my day wasted.

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      PriceEase of Use

      Reviewed Aug. 27, 2024

      I purchased a Kirby thinking it was going to be amazing and I would be vacuuming all the time. I have used this vacuum maybe less than 20 times and I hate it. The price alone is outrageous. The equipment is heavy and there are so many parts and attachments that you don’t know what is what or how to correctly use. Would never recommend this product to anyone. There are many other options I would use before this product. Definitely not user friendly or convenient for daily use. Please please don’t waste your money on this purchase like I did. You are only given 3 days to return product.

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      Reviewed Aug. 20, 2024

      I am original owner of G4 vacuum since the 90s. In 2022 my Kirby motor finally gave out. I sent it to Kirby Vacuum in Ohio for a rebuilt. Paid $400 plus the shipping of over $200. As of two years later my Kirby still does not perform like it did. Suction is lacking. Moves around the dust more than picking it up. My $200 Shark bag free is the best! Don’t waste your money.

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      PricePunctuality & Speed

      Reviewed July 13, 2024

      Was promised a free room shampoo. Two young kids come by and start selling me on the vacuum. Not bothered at first as they were going to shampoo my living room. 4 hours later they finally left w/ out a sale and only a 3x3 section of my carpet shampooed. Deceptive tactics throughout. Don’t fall for their monthly payment schemes as you will spend $1k+ more than the quoted price.

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      Kirby author review by Sandy Baker

      The Kirby Company is a division of the Scott Fetzer Company, which was founded in 1914. It is named after Jim Kirby, who designed the company's early vacuum cleaners.

      • Scheduled demonstrations: Potential buyers can schedule demonstrations to help them decide whether they want to own Kirby vacuums.

      • Useful tools: Kirby home care systems have tools that let them convert into everything from air pumps to carpet shampoo systems.

      • Customer service: Kirby offers a wide range of customer services, including online how-to videos and phone support.

      • Limited warranty: All Kirby vacuums come with three-year limited warranties.

      • Maintenance services: Rebuild and maintenance services are available to lengthen the life of Kirby vacuums.

      by Sandy Baker Contributing Writer

      Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

      Kirby Vacuum Cleaners Company Information

      Company Name:
      Kirby
      Year Founded:
      1914
      Address:
      1920 West 114th Street
      City:
      Cleveland
      State/Province:
      OH
      Postal Code:
      44102
      Country:
      United States
      Website:
      www.kirby.com