Kirby Vacuum Cleaners

Kirby Vacuum Cleaners Reviews

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Overall Rating
2.1 out of 5
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About Kirby Vacuum Cleaners

For nearly one-hundred years, The Kirby Company has manufactured superior, American-made home cleaning systems. Kirby does not sell directly to the public but continues a long tradition of distributing its home cleaning systems through independent distributors, who are responsible for running their own businesses. Over the years, this distribution system has afforded thousands of men and women the opportunity to live the American dream of owning and operating their own businesses.

Kirby Vacuum Cleaners Reviews

ConsumerAffairs has collected 1,875 reviews and 273 ratings.

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Page 1 Reviews 0 - 10

Reviewed Nov. 22, 2023

Very disappointed in support after the sale. There is none. Product appears to be decent but if you can't use the product what's the point. 800 # is useless. Shamperer has issues that is probably operator error but I'm out here on an island learning on the fly.

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Reviewed Nov. 12, 2023

The handle on this vacuum is awful, my hands hurt so much by the time I'm done vacuuming. It's heavy, bulky and strange steer well, at all. I have literally never regretted a decision so much. Sure, you'll have the cleanest house in all the land... If you have the energy to use this to vacuum your house and then change the attachments and go over your whole house again to get the edges and corners. Don't even ask about my poor filthy stairs... :(

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    Reviewed Oct. 26, 2023

    Let me start by saying that I have no soliciting sign posted on my door, that is clear as day. This is the second time that this company employees/contractor or whatever has knocked ignoring the sign. They rang the doorbell, stepped back and started waving at the camera. As I was at work when the person rang the bell, I answered my Ring camera stating that there was a sign on the door, and we were not interested, and she left. Then I get another notification from her again. Then this time she and another lady are seen entering with my husband with this product in hand to demonstrate as he is coming in from work.

    I opened the camera app, and they are in the house both ladies with the items, which I spoke in the camera saying, "Really Jeff," he looks at the camera and say, "Hey babe." So not only did I get home from work they were gone but he has been talked into getting this vacuum priced from between $1200 to $2200 that we do not need! This has caused a ripple in our marriage after having a really bad fight 2 days ago. I have downloaded the videos from all my cameras and will be contacting the company about ignoring the sign posted.

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    Sales & Marketing

    Reviewed Oct. 20, 2023

    I started when I was 19/20 in the business. I learned people in that timeframe. This hands down is the best product best experience for anyone that wants to be in sales. Raw uncut honest business. Amen Get Busy.

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    Reviewed Oct. 9, 2023

    The girl that 1st came to my door and Craig who actually showed the vacuum were both exceptional. Both led me to believe that it would be fine if I didn't purchase that day. Their manager/sales team were pushy, demeaning, disrespectful, and incapable of acknowledging the word no! Will not EVER be purchasing a Kirby after the way I was treated! Their way of "cleaning" was extremely too long! If I had known they were going to be there for 2.5 hrs I would have never let them in, in the 1st place! Then afterwards, my "awful" Dyson pulled a bunch more stuff up out of my carpet! No wonder they were so pushy about me buying day of. So many bad reviews!

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    Reviewed Sept. 20, 2023

    I just bought my new Avalire 2. Don’t get me wrong. I love Kirby’s, but you guys are making things difficult to put even a simple bag. Now remember bags are not cheap. So when we have to put in a bag, any dessert breaks or we have to get another one, make them stronger, please for us not to have to be clean so much just for bags.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2023

    Kirby is not for everybody. I have owned one for over twenty years and it has never failed me. Upgraded to the newer kind last week. Glad I did. Yeah it is a little heavy but it is self propelled and rather strong and tough. This one will last a long time. Not all sales people are the same. The one that came to my house was great. Took the time to answer all my questions and was not pushy at all.

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    Reviewed Aug. 26, 2023

    I have had a Rainbow vacuum for 50 years, since I got married. I worked for 35 years and needed to get the house clean the first time, with a good reliable vacuum. Yes, it is cumbersome, and I wish the cord was longer, but, by far, this is the best vacuum ever. It never clogs, never. Dyson says it doesn't, but had one for during the week clean up, I have 2 dogs, but after about a year, Dyson stopped performing. I have 2 Rainbows, one spare, because I have 3500 square feet of tile and hardwood and 2 yellow labradors, and I could not do without this vacuum. The water basin also is a pain, but, everything you vacuum goes into it. No dry basin to empty and have dirt fly back at you. Yes, I love my Rainbow, but this vacuum is for serious cleaners. Note: It also sucks up water, if needed.

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    Ease of Use

    Reviewed Aug. 2, 2023

    I wasn't home for the salesman's schpeal, but my sister was and was sucked in. The vacuum itself is the heaviest one I have every tried to lift. It is not user friendly or intuitive. I had to google a tutorial when I was ready to try. At least they should let you change your mind till after the final lessons have been given. The salesman did not come back out to teach how to use the carpet cleaning attachments for three weeks, which was way past the 3 day return policy. The vacuum is very powerful, so much so, I can't use it on throw rugs or even area rugs with out them getting sucked in. (No matter what setting it's on.) Do not waste your money! Go to Target to find a decent vacuum!

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    Sales & Marketing

    Reviewed April 14, 2023

    So I purchased this vacuum Kirby Avaliar 2, by far the most non-user friendly machine I have ever purchased. You have a change setting from carpet to rug to tile, and then back to carpet, certainly not ideal. If I need to vacuum corners I need to turn of the unit, change the head, then add the attachments, which by the way come off the hose or extension poles pretty easy. It is way too much hassle for something like vacuuming which is a task and with this unit becomes an event. The unit does well on carpet, which is all I have to say that is positive, but tile or hardwood terrible job. I have a basic 80 dollar vacuum from that does much better on the tile and hardwood and the Kirby unit. Which is sad to how powerful this unit is advertised to be. In short I will not recommend this unit to any person with this current design and function.

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    Kirby author review by Sandy Baker

    The Kirby Company is a division of the Scott Fetzer Company, which was founded in 1914. It is named after Jim Kirby, who designed the company's early vacuum cleaners.

    • Scheduled demonstrations: Potential buyers can schedule demonstrations to help them decide whether they want to own Kirby vacuums.

    • Useful tools: Kirby home care systems have tools that let them convert into everything from air pumps to carpet shampoo systems.

    • Customer service: Kirby offers a wide range of customer services, including online how-to videos and phone support.

    • Limited warranty: All Kirby vacuums come with three-year limited warranties.

    • Maintenance services: Rebuild and maintenance services are available to lengthen the life of Kirby vacuums.

    by Sandy Baker Contributing Writer

    Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

    Kirby Vacuum Cleaners Company Information

    Company Name:
    Year Founded:
    1920 West 114th Street
    Postal Code:
    United States