Kirby Vacuum Cleaners Reviews

But I had never heard of Avalir so I felt this an attempt to get into the house without mentioning Kirby. When he sent for his sales guy, he appeared with the Kirby and came into the house, now....I don't have carpet I have a few rugs and vinyl flooring. I have no reason to own this monstrosity for the price they are going to try and sell it to me for. The Salesman, Joseph was very nice. What I found disturbing was the shaming factor of the sales pitch. They do this demonstration with a little filter contraption that allows the device to present a much more powerful suction during the demonstration. The reality of the matter is with the bag on it does not produce the same suction.

He went through this entire demonstration, repeatedly ignoring my declaration I was not purchasing this vacuum, he repeatedly almost sort of shamed me for not being interested as if I were just dirty. As with most he was begging for help to go on a cruise. This went on for hours of me saying no. I was told they would show me the demonstration and it was either a yes or no and there would be no pressure. This could not be farther from the truth. The truth is I was repeatedly shamed for saying no as if I was just a filthy person. The price he started at was 3k and there was absolutely no way I was buying and then after several calls and visits with his boss all of a sudden it was 1200 and he was proclaiming to me he would not get any commission at that price (guilt tripping).

A couple selling points that he mentioned and demonstrated that were false or misleading. He mentioned the lifetime warranty several times, there is in fact only a 3 year limited bumper to bumper and a Lifetime rebuild program which is done for a fee so there is no lifetime warranty. At one point he had my current vacuum out and to demonstrate to suction power of the Kirby (with that little suction optimizing single filter contraption) he declared if my vacuum could pick up the Kirby accessory box and the Kirby couldn't he would give me a free Kirby. Obviously mine didn't and the Kirby did. However The Kirby cannot accomplish the same feat with the regular old bag on it.

To get to the point this went on for hours until it was 9 or 10pm, and I was ready for him to leave. It didn't seem as if he was leaving without a sale, so I wrote him a check for the full amount. Once he left I attempted the box pick up with the bag on and it didn't work, I immediately called the bank and put a stop payment on the check. Exercised my right to cancel the transaction and yesterday they showed up to pick up the piece of junk and returned my vacuum which works just fine.

The moral of the story is that the sales practice of these distributors borders on unethical and deceitful. DO NOT finance with them. Had I not paid outright I likely would have been given the run around to stop the sale. In Paying outright with a stoppable payment form I was able to control to financial outcome of the transaction. Also MAKE SURE they give you the 3 day cancelation contract. And finally if you open the door and someone shoves a free cleaning supply in your face get ready to sacrifice the next 3-4 hours of your life to get rid of them. My Best suggestion is to not even open the door. If you want a Kirby, you can get one on Ebay for $300...that in itself is all the proof I need it is not worth a grand.

But after exhausting us with his stories and bickering about a price, he finally agreed to sell us the older model, brand new, for $1000 plus tax. We agreed and he brought the vacuum in. My wife and daughter immediately saw some human hair wrapped around the brush roll and said that this was not a brand-new cleaner. Then my wife and daughter found some spider webs and residue from prior use in some parts. Also, some parts definitely looked used. He said he would swap those parts out with the demo vacuum he used which he claimed was brand new. My wife no longer trusted him and said we're not interested.

He tried to shame her by insinuating that she likes a dirty house, that she lied to him when she said she'd like the carpets to be clean and not just look clean, and then he tried to shame me for not overruling my wife's decision and that I should just buy the vacuum cleaner. It was OK for him to get loud and make accusations, but when I got loud, he said there was no reason to yell. My wife finally told him that we are not buying the vacuum and to please leave. She offered to help him pack up, but in an angry voice, he said that if we touch any part, we will have to buy the vacuum and that he has rights too. As he was leaving, he sort of said to himself "So it was those hairs." Meaning that if it wasn't for those hairs, he would of had the sale.

You went on to show me all the bells and whistles of your product, even shampooing a corner of my rug and cleaning my glass door. Cool. Except for one problem. By the next morning, the smell from the shampoo that you used on my rug was so strong I had a headache all day and ended up having to pull out my own carpet cleaner to deep clean my rug in an attempt to make the smell disappear.

However, my favorite part of the whole experience was the end. You hand me your sheet with the price tag on it, you give me a great offer, and when I pause, you tell me you forgot to mention the 3 day cancellation for free. No questions asked. You tell me all I have to do is call and that’s the end. You dropped more about this amazing vacation I was going to seal for you. But here is the problem.

You didn’t realize you had already lost my trust. When you showed up at my door near 8 pm, I had zero intention of letting you in. But you wouldn’t take no for an answer. You didn’t realize that I had already made up my mind, and had zero interest in a vacuum when 90% of my house had tile floor. You didn’t realize that I had zero interest in winning you a vacation. You failed to catch on when I made an excuse as to why I couldn’t get to my Dyson, and handed you our cheap Shark stick vac instead. And that dramatic pause? It was not me contemplating purchasing the vacuum. It was me calculating what I would need to say to get you out of my house as we were nearing 9 pm last night.

And the end all kicker in all of this? Little did I know that my husband’s family actually had a Kirby growing up. He hated it. He told me it was bulky, hard to maneuver, and despite the demo you did, truly didn’t suction as well as what they had expected it to. So, sorry sir. I will not be calling you back to buy this amazing shiny vacuum. I will not be using your amazing, organic soaps that have left me with a splitting headache all day.

I am not impressed by your tactics, or by the last minute drop of a cancellation policy - which by the way, when I called the main office phone number today to ask about the soap, the recording talked about the cancellation policy. You were wrong. It would not have been able to happen over the phone. The message clearly states by mail only, and it also states how they track it, although I didn’t pay close enough attention to know if that was from the date I mailed it or the date they received it. Regardless, your information was incorrect.

My story is not unlike most I have read today. Except for the part where I managed to get the salesman out of my house WITHOUT making a purchase. I simply told him that although I do have decision making power, I also respect my spouse enough to do what has worked for us for years. Not spend more than a certain amount WITHOUT talking to the other person first. And I would not budge. Don’t be afraid to say no, stick to your answer, and kindly show them the door. Don’t feel pressured into buying something you really don’t want or need. I didn’t, and I’m glad.

An medical emergency occurred in my immediate family that required me to contribute to the care of person (hospital bills and nursing home costs).. I called the company to explain my situation....they said they did not deal with that to call the financing company....Called the financing company, Merchants, they were not interested and kept enphazing that the contract was legally binding...so I inquire one more time if the company provided for emergency situations...

The company kept emphasizing that the contract was legally binding and did not volunteer any solutions...I mentioned that I could not meet the payments and they said was that if I defaulted I was going to be reported to the credit bureaus.... I will say stay away from the Kirby vacums and the financing company Merchants.... I believed I was taken advantage because of age....