Kirby Vacuum Cleaners
Overall Satisfaction Rating
1.67/5
  • 5 stars
    8
  • 4 stars
    6
  • 3 stars
    3
  • 2 stars
    6
  • 1 star
    57
Based on 80 ratings submitted in the last year
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Kirby Vacuum Cleaners

ConsumerAffairs Unaccredited Brand

For nearly one-hundred years, The Kirby Company has manufactured superior, American-made home cleaning systems. Kirby does not sell directly to the public but continues a long tradition of distributing its home cleaning systems through independent distributors, who are responsible for running their own businesses. Over the years, this distribution system has afforded thousands of men and women the opportunity to live the American dream of owning and operating their own businesses.

Experience has taught us that customers prefer to try our premium cleaning systems in their own homes before purchasing. Customer satisfaction is our top priority. If customers have any questions or concerns regarding the in-home demonstrations of Kirby cleaning systems or the cleaning systems themselves, please email us at consumer@kirbywhq.com, or call us at 800-494-8586, Monday – Friday, 8:00 a.m. – 5:00 p.m., EST.


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Last updated: Nov. 13, 2017

1546 Kirby Vacuum Cleaners Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: Nov. 13, 2017

When I let the distributors in home the gentleman that did the cleaning was very nice. However for the sales guy was very pushy about getting me to buy the vacuum to where he kept lowering the price and then when I received info on payments I was shocked to see that I was not paying the price I was told and that they didn't give me credit for the vacuum I traded in and now I can even use it because mice chewed through the bags.

Verified Reviewer Verified Buyer
Original review: Nov. 13, 2017

Can't believe this company is still in business. While the basic product itself isn't bad if someone is looking for a very heavy vacuum that does have a lot of suction power. Would be worth maybe 159$. But that is where it ends. Their basic business model is use high pressure... take no for an answer door to door sales. Do anything to get in the door. Then they use what they call dirt pads... the more dirty pads they show you the better for them. Looks impressive, but believe me, any decent vacuum would show same results.

One of their claims is they eliminate the middleman by selling door to door... wrong. The poor guy doing the demo is low man. He does the demo, then the closer comes in. He or she is the high pressure sales person. He or she is the distributor who works for a wholesaler, or in turn works for regional wholesaler. Each one taking a cut. While the wholesale prices are somewhat set, the salespeople have a set cost, and can charge as much as they can get to the consumer. I'm sure the figures aren't exact and don't claim to know the exact details. But I sold these things for about a year, and felt guilty to anyone who ever bought one. The manufacture cost is about 79$, the regional wholesale price is about 160$, so far, that's pretty standard. But then it starts to get crazy. The wholesale price is around 350$.

The wholesaler go out and hire as many people as they can get to do the door to door. Knowing that 95% won't make a dime. But maybe get lucky and find one or two people who can do the high pressure. The people at your house can literally charge whatever they can get. Sometimes start out as high as 3000$, then when they cut down to 2000$ some uneducated people think, get I must be getting a deal. I've seen them sold for anywhere between 600$ up to one poor old lady paid 2400$ for a vacuum she couldn't lift. Have been to a few regional meetings for this company... it's like a pep rally. Sell sell sell... doesn't matter who or how much... just hope someone someday puts this company out of business. They are like vultures.

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Verified Reviewer
Original review: Nov. 7, 2017

Yesterday afternoon my doorbell rang and usually I don't answer unless I'm expecting someone but I answered and regretted it. They told me they were a cleaning service and wanted to do a demo so I thought why not. I wanted my rugs done so I thought it couldn't hurt. Well I was lied to. They came into my home with this big vacuum and did the demo. The girl who did the demo was great and did a good job. But I was surprised to find out it cost $3,000. I then told her I would not be buying their vacuum. After all that's what they were selling not a cleaning service.

I had already explained I'm currently looking for work and my husband is on disability. This was way out of budget for us. She said, "What about financing". I said, "I can't. I don't have good enough credit and really didn't want to run a credit check because it ruins your credit", she said, "It won't. I said, "Sorry not taking the chance and I don't have the money for payments". She said, "What if I pushed them back 5 months." I said, "How do I know I'll be working in five months. If I'm not then I end up screwed." She finally after 2 hours got it and left. By the way this was false representation. They lied about who they are just to get into your house to sell you an insanely overpriced vacuum.

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Verified Reviewer
Original review: Nov. 4, 2017

To Michelle of Mansfield: Are you the original owner of your Kirby? If you have your original receipt showing that you are, you can return your Kirby to the factory for a rebuild for $42.50 (according to my warranty and instruction book) plus the cost of any broken parts that are not part of normal wear and tear. I have had mine rebuilt 3 times. Shipping was cheaper years ago but it is still the best deal going if you love your Kirby like I do! In 2001 it cost me $68 ($17. in additional charges for a broken part). In 2009 it cost me $13.66 ($48.30 in additional charges for broken parts). In 1985 it cost me $73.90 ($22. in additional charges for broken parts). I originally purchased my Kirby in 1973. Not bad for 44 years. If you have your Kirby warranty and instruction book, your serial # and date of purchase should be in it. I don't know if that will do it but you can call and speak to someone at 216-433-7797. Best to you!!!

Verified Reviewer
Original review: Nov. 1, 2017

My Kirby is 10-month-old and I already start to have problems with it. The shampoo adapter doesn’t work, and every time I turn on the vacuum smoke comes out of it. I have call the distribution center and their phone number come up disconnected. I found another distribution center close to my house. However, they don’t answer the phone. I call the technical assistance number and they told me that they cannot help me. In other words, it has to be throughout their distribution centers. Please don’t purchase this product. It’s not worth it. They are good knocking at your door to sell you the product. However, when it comes to the warranty they don’t even answer the phone.

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Verified Reviewer
Original review: Oct. 30, 2017

When we purchased our Kirby, we were given a $250 trade in as our old vacuum we traded in was expensive. We noticed instead of giving us CREDIT for the trade in they ACTUALLY added it to the balance of our LOAN!!! What a joke!! Vacuum eats belts, was told we would only use 1 bag a year. LOL. We are on our 4th. LOL. They are all liars.

Verified Reviewer
Original review: Oct. 30, 2017

I was lied to when I bought my Kirby, and just found out it's not a lifetime warranty. Also, I haven't seen a bill since I bought the vacuum cleaner in 2015. The hose broke under the cap, and they're telling me I have to take it somewhere to have it fixed. When I was being pushed into buying the vacuum cleaner one of their pitches is that there were no Kirby stores, and I would only receive this offer that day in my home.

Verified Reviewer
Original review: Oct. 26, 2017

Do not let sales people push their way into your door... or even on your property. You will be sorry if you have warranty problems or even a simple replacement, plus not given any consideration to working out a agreement to make everyone happy. They do want to be bothered after they take your money and done. And said they would leave extra cleaning shampoo only to find flooring shiner instead, in a rental home with carpeting.

If you purchase one I wish you luck and hope you have better time and experience with this product and do not think of complaining, asking for the box or give them your other vacuum, you will wish to have back. Prepare yourself. And I was still being courteous, yet was given an attitude. I guess the company does not have salespeople give you a clear explanation of warranty because they do not follow it anyway. And if I called a day late when told lifetime warranty well then I guess I am wrong. Other companies have more courtesy and considerations. Win some and lose some, I am in no position to win with my health issues. I give up. No energy. Just a warning.

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Verified Reviewer
Original review: Oct. 26, 2017

14 years ago (2003) I bought the Kirby Ultimate G diamond along with pet and shampoo attachments. The only problems I have ever had were from regular wear and tear. I vacuum everyday sometimes twice. It is heavy to take up and down the stairs. I don't use the shampoo component, it never worked right - maybe I did it wrong. No other vacuums I have ever used clean like my Kirby. I also have the Dyson ball (bagless, purple, pet). Hated it from the first time I used it. I purchased it because my Kirby was getting old and I had heard great things about the Dyson. Guess what - it's on a closet now and I am back to my Kirby. I would like a new Kirby now though since mine is so old.

Verified Reviewer
Original review: Oct. 24, 2017

The carpet cleaning unit does not work. I found this out after taking 1/2 day to put it together. Now I have to pay $1000.00 for something I can't use because it over the 3 day period and the contractor JD & Associates phone number is no longer a working number so I can't get this issue resolved.

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Verified Reviewer
Original review: Oct. 19, 2017

Had two Kirby salesmen come to my door around 2pm and asked if I ever heard of Kirby and I said no. That's when he waved to the other guy to go to his van. I thought they were going to give me information papers on it or something, HELL NO. The dude came back with this huge box and I'm like oh god, I knew right then what they were. But I'm nice so I let them demonstrate. And I liked it but I told them repeatedly I don't have any money. But they would not take no for an answer. They refused to leave, kept talking in their pushy salesperson talk. It's now around 6 or so when my husband got home from work, and they started on him. I walked away. They didn't leave until 8pm. Which was 6 ** hours. To me that is just ridiculous. I hate that kind of people. Never again.

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Verified Reviewer Verified Buyer
Original review: Oct. 15, 2017

Don't get me wrong. I like my Avalir, I was given almost every attachment available, except the grout brush and the shining/polishing brush. But this van pulls up while I have two attack dog out to use the restroom. I'm in Kansas, we can't own Pitts in certain cities, so I have Merle American Bulldogs. 2 females... very protective of me (on purpose). Anyway my dogs don't like people of race. Idk why, they don't like uniforms or strangers, so I'm outside and this young ** boy asks me if I want some tide pods...

Well heck yeah, I'm on a budget and could use those pods right now. Then I turn around and some lil bitty ** dude was coming into my home dog and all, I had to kennel my girls because they felt threatened. Well he starts blabbing and showing all this dirt, well yeah I have 3 very large dogs, he says, "Oh this attachment is for fleas and ticks lol it to clean your rugs in your car," then proceeds to tell me he needs this sell so he can go to Hawaii...

He wanted 3500$ I said, "Naw man. I'm in enough debt." He proceeds to show me all the 86 things this thing does, now I'm impressed by the vacuum, I did buy it but only for 1880$ with payments. The unit was brand new all in plastic, but the problem is every time I use it, it's like a Harley. I gotta work on it... the sales dude lied and said I had a daycare and made 2000$ a week, cash.

I am a stay at home mom and fighting for disability, him using my social for "credit" not a loan!, that can cost me my lawsuit by lying about my social security number and money I don't make, but yet they approved me... with a co signer lol like it's a car... your salesmen suck. Oh and to top it off my husband asks how do I know you're not some con, he hands my husband an inmate id and his social, I'm glad it's open carry here. I stayed protected!! Never again Kirby, never again, and p.s. Your salesman was smoking ** in my yard with children there... Ridiculous.

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Verified Reviewer
Original review: Oct. 10, 2017

Kirby is only as good as their distributors. I purchased a Kirby vacuum May 15, 2017 through Teho Inc. in West Chicago, IL. I called to cancel my order on May 18, 2017. Teho Inc., did not pick up the vacuum until June 7th. It is now October 10th and I have not received my money back. What's more is that Teho Inc. has changed all of its phone numbers. I contacted Kirby when I could not reach Teho Inc. I was assured by a Consumer Relations Senior Specialist that I will receive a full refund. I received a letter from Kirby on August 18, saying that they were advised that the matter that was brought to their attention has been resolved to my satisfaction. I called and told them that, "no I have not received a refund and I am not satisfied." I was told that the money was going through a third party. Even if I receive a refund for the vacuum I am still out the interest I am paying each month on my credit card.

Verified Reviewer
Original review: Oct. 6, 2017

We bought a Kirby not even a year ago hardly ever use it. We're told that it has a lifetime Warranty on it. Well apparently that doesn't cover the flimsy vacuum belt that broke after our fifth use. On top of that we went through financing and there was no mention of an extra $1,200.00 on top of the already expensive Vaccum. Won't make this mistake again. A waste of $3,000.00. We are embarrassed that we fell for this.

Verified Reviewer
Original review: Sept. 25, 2017

This guy came to my mom's door and said he was offering free carpet cleaning while handing me a flyer. I said, “Not right now”, he responded, “What maybe five minutes from now?” He continued with his sales talk, thinking that maybe he was being funny, but to me irritating. He then asked me if I had heard of Kirby I said, “I had bought a Kirby vacuum about 25 years ago for $1200.” After a couple of years the plastic fan that does the sucking broke, and it would have cost about $200 to fix, so I just threw it away. Then he moved onto cleaning upholstery, then the floor mat in front of the door, all the time me trying to get him to take the flyer back and saying I wasn't interested. Finally he took the flyer and at that point closed the door in his face. With their overpriced products and rude and annoying salespeople, how do they stay in business.

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Verified Reviewer
Original review: Sept. 24, 2017

The experience with Kirby Vacuum Cleaners was horrendous... but it wasn't the product that caused the pitiful event, it was the Salesmen & Saleswomen. Let me explain: A cute woman came to my front door and asked if she could do a cleaning demonstration on my carpeted stairs. She explained that if I allowed her to do the demo, she would get to go on a company trip to Mexico. So I agreed to the demonstration. She said she would be right back in a few minutes with her supplies. Several minutes later, a man and some other woman came into my home and began setting up a large vacuum cleaner which I then discovered was a Kirby. The other girl told me the same thing: "If you let me do a demo, I get to go on a trip to Mexico."

Ok, so first off, did you notice the bait & switch Job they did on me? A beautiful woman comes to my door, but then two trolls are the ones barging into my home later. The first woman said she would be the one doing the demo. Lie number one. The two trolls set up the Kirby equipment and the guy suddenly leaves. So the other girl is left in the home with me, wanting to clean my carpet that had just been cleaned earlier by the maid service. The girl was nice but I had agreed only so that somebody on the earth could go to freaking Mexico, for God's sakes!

Upon completion of the 3 hour long demonstration, yes it took 3 hours... the girl went from nice demo person to hardliners sales demon. She laid into me hard about buying a Kirby vacuum cleaner for $1300.00. Who purchases a vacuum cleaner for that kind of money??? The second lie came when the girl told me that she could not go to Mexico unless I bought the unsightly machine. That's when I lost it and went looking for her manager who was somewhere in the neighborhood lying to another family. I was very angry that these people were being so deceptive in an attempt to sell me something I didn't want. Did I mention I use a maids service? I was only trying to be nice to the women who said they would get to go to Mexico on the company's dime. I finally kicked them out of my home when they would not accept no for an answer. They were totally disrespectful to me in my own home.

To make a long story short, the Kirby Vacuum Cleaner Salesmen in the Houston, TX area are liars, and manipulators. They possess no integrity, and are very rude and disrespectful. They took my kindness for weakness, and that turned out to be their mistake. Don't let these sales people into your homes. I researched and discovered that the Kirby sales people are trained to lie in an attempt to sale their super expensive vacuum cleaners. They are a very unethical group of people to say the least.

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Verified Reviewer
Original review: Sept. 21, 2017

The sales tactics of this door-to-door sales company are as unethical and high-pressure as I have ever experienced and now I've gone through it twice in my life. They trick you to get inside your house, won't take no for an answer, and will try to overcome every single objection you may have to buying their vacuum, including lying. They guilt trip you into thinking you have a grossly unclean house. I have a host of medical issues that would prevent using this vacuum, and have a house-cleaner come every week.

The 20-year-old young man tried convince me he had the very same issues but he still was able to handle the heavy machine, etc. I said, "Boy, you have a lot of health issues for a 20-year-old." It got pretty entertaining hearing him twist himself into a pretzel just to make a sale. They will also negotiate wildly just to make a sale. That means you can name your own price if you stall long enough. The problem is, most people are checking out these reviews after they have been taken for a ride. I bought a Kirby 40 years ago after the same kind of home intrusion. But I didn't buy it from that salesman, I got a deal on a brand new one from guy selling them out of his store.

I only paid a couple hundred bucks for it, had it rebuilt when it wore down, and it lasted 40 years. I only got rid of it because it was too heavy and became like hauling around a tank. It is a top-of-the-line vacuum. But I would scout around for a used, refurbished, or nearly new one. I would not reward these kind of sales tactics with a sale. The only reason the guy got in my house is through false pretenses. Said he wanted my opinion on some products, said I looked truthful, said he needed my help to win a trip, and then he shoved a 'free gift' at me - air freshener. THEN, he hauled in his paraphernalia.

I knew what I was in for having experienced the same tactics 40 years ago, so just let him clean my house free. Be prepared to have him there for 4 hours. You may have to call the cops to get them out of your house without a sale, though. Hyperbole, but not far from the truth. By the way, it is impossible to rate the vacuum without the sales overall experience for those of you that chastise that in these reviews, because they make a great product, but SUCK at how they treat you during the sale. No pun intended.

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Verified Reviewer Verified Buyer
Original review: Sept. 21, 2017

The Kirby company does not have a return policy. If you don't cancel the contract within three days you are stuck with it. I don't know of anyone who vacuums their house each day, but it took three times to start realizing the shortcoming of this product. Loosing suction, bulk and heavy, and hard to maneuver. Don't activate the gear drive when you don't have shoes on! When contacting Kirby I was told there is nothing they can do, no return policy, but could send someone out to "make sure you are operating the unit properly". Really!

Verified Reviewer
Original review: Aug. 25, 2017

Good looking babe says hi to ugly old guy like me while walking my dog. When I get home she comes to my door. So beautiful with loose top, gorgeous makeup, eyes, build and hair. Smell of angels. "Can I clean your carpet with this new cleaner?" "I'll be back...it will only take 25 minutes". "Okay," I say... 2 hours or more later after I have Chumlee try to sell me a vacuum... I say "I can't take it anymore." I felt so bad... Never in my life did I feel so bad... Bad sell and misleading sales!!! I hate what happened and will never ever let another salesman or good looking girl selling something in my house. Pissed off at Kirby... Go to hell!!!

Verified Reviewer
Original review: Aug. 23, 2017

I recently purchased a Kirby and I love it. I had 2 people come into my house and give me a free shampooing on my carpet in any room of my choice. They were friendly and very patient with me as I had a lot of questions to be answered. They weren't pushy or rude. I didn't think I would be able to afford it but they showed me a price that was very affordable to me. I was very happy I didn't feel at anytime forced to purchase it. I am glad I was home when they came to my door. I would definitely recommend them to my family and friends.

Verified Reviewer
Original review: Aug. 17, 2017

2 Sales Rep showed up in my house. They gave me this Clothes Stain Remover said it's a gift and they only want a review about the product and they've been handing out these to my neighbors. So I took it because it's free anyways and they told me they'll be back in 5mins. So I thought they wanted me to use it right away and just let them know how the product was. So 5 mins later they came back and carrying this huge boxes and just came inside my house no permission and went straight to living room!!! So I found out this was a ** Kirby Vacuum demo! I was freaking shocked!

So this guy told us already that he wants to go to Vegas so before he even started the demo he called a lady and said that if she can register him to Vegas!!!

So before he started the demo he asked me what product do I have for vacuum and if I can grab it really quick to show him so I said NO. He asked me the 3rd ** time. I said No and when he saw my husband he asked my husband to get it. I was mad! This person doesn't respect the people in my place and me! So I wasn't happy and told them already if how long is it gonna take because my husband have an appointment at 6:30pm! So this guy said "Why do I need to help my husband for his eye appointment? Am I going to assist him?" Like are you ** kidding me?!!! Always say inappropriate joke!

I keep telling these guys our appointment but he seemed that he didn't care! So I was mad already then he assembled this smaller one and said that one is good for mattresses! So he suddenly got up and heading to our master's bedroom with no permission and not even asking me! He was already on the stairs and I shouted that they need to leave and we don't really want any strangers going in our house especially bedroom! And told them it was my mistake to let them in! So he said "Why are you hiding something? Is there a dead body in your bedroom?" Wtf! This is a crazy person!!! Told them at this moment that I'm not getting any of their products and he said I was the 1st person who said that and my neighbor bought 2 already... So I am???? And told them that our appt is at 6:30 and my husband was mad too because he's been waiting for me outside so we were arguing already because of these people!

It was already 6:20 and he even put a lot of baking powder in my carpet then used my vacuum to remove it!!!! I was like crazy mad. And they intentionally packing their stuffs really slow so we will be late on our appointment so they can stay!!!! Then while he packs up he asks me about which vacuum am I going to buy in the market like nothing crazy is happening! He officially ruined my day off!!! I'm not going to say anything bad about the other guy (** guy) because he didn't do anything wrong / he even said nothing. He was just standing there and help him clean up! But this ** Guy is crazy! I don't have anything good to say about him! He is just crazy!

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Verified Reviewer
Original review: Aug. 12, 2017

There was a lady who called me so many times to make a demo for this product, I gave them a chance to show us what kind of product they are offering. Me and my husband was so amazed to the item they offered installment basis, they offered free training. After we signed the contract and got the item, they promised to give us a training the following day. This lady came to us and show what are the use that product. I requested her to send someone for proper training since there is cd inside the package. She said there are someone who's in charge for proper training.

It was November 2015 since we got the item. I've been calling them for that request, unfortunately no one came. I called their customer service number but they keep promising they will send someone. We try to used the machine without our full knowledge of the product coz it's 13thousand dirhams. Their product has a lot of usage that's why we are requesting a proper training but they never grant our request.

Then I called the office again to request for purchasing of shampoo so and a training again. There was 1 guy name Jazon who came over to bring the shampoo for 100dhs. I told this guy to come to my requested date so he can train me as well for that machine. He said just pay the shampoo and he will come back in the requested date.

I change my weekly off just for that training. Then 10 am I was trying to call him his phone was switch off so I decided to call the office. They said that maybe he's on his way, but unfortunately no one came. The next day I called the guy he said they are close at that time. He didn't know that I called their office to ask where is he. I was so shocked because those people are always fooling. Always playing around. What can I expect from saleslady to their manager???

Then after 1 year November 2016 this guy Jazon came to my place because I requested again and again for proper training. After 1 year of waiting he came over to grant our request, I was about to open our DVD player for the cd so it's easy for us to know how it the machine use, but shockingly he said "excuse me I can give maximum 10 mins of my time for this training coz I have so many clients to attend." Imagine after 1 year of waiting he never grant our request for the training and he was very rude in front of our 2 boys which is 4yrs and 2yrs old, to think that we are the customer. We were so disappointed, sad to say they will call us for payment and it's always been payment in advance but the service they are offering was so disgusting, so annoying and so disappointed.

One of my friend also from Abu Dhabi return the item after paying almost 9 thousand dirhams because of their very bad service. I want to sue them. I went to police to file a complaint for this company who's doing this kind of business. I hope this company in UAE will close because they are sucks. They don't have knowledge about customer service, they know only how to sell but they don't know how to keep their promise. Every time I see this Kirby Vacuum I felt cheated. If only I can turn back time I will not buy this disgusting product. Imagine for 13 thousand dirhams we cannot use the product. I will post the add in Dubizzle or Facebook not to buy this kind of item here in UAE. They have a very bad customer service. On June 2017 we completed our payment that's why they never called us because this is their work. To fool people for their business. I will definitely go to police and sue them.

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Verified Reviewer
Original review: Aug. 5, 2017

My daughter came over today to share her experience with Kirby and their reps. They offer to clean a room or area for free. That's their "demo". So this guy comes in to clean the living room and couch. First, he has to clean the vacuum and asked for a knife. What? Then he tries to get my daughter to let him in her bedroom. Luckily, her roommate is home and they argue the guy back into the living room. Then the sales pitch. My daughter says no as she already knows how much this Kirby cost ($3,000). He pressures her. She says no, several times. Instead of leaving, he argues, curses, and threatens her! Says he knows where she lives! She calls the cops. He bolts. My daughter tells the officer what happened, what the guy looks like, etc. He says he'll be back. When the officer returns, he tells her that yes, the guy's a Kirby rep, he's with other guys and they were on their way to Elko, deciding to stop off and sell some vacuums.

He warned the guy not to come back or the officer, personally, would arrest him and put him in jail. He DID threaten someone. My daughter also tried to contact Kirby, at two different numbers. NEVER talked to a human being ONCE! Even tried every button and only listened to the auto bot. I do have a Kirby and felt pressured into buying it but after 10 years, I love it!

Other Kirby reps have come to my house to try and get me to upgrade but I always say no and have not had anyone be rude or threatening. I have stopped letting them in my house, now with good reason, I guess. I tell them no thanks, I have one, don't want a new one and will contact you if I have any problems, which so far hasn't happened. Kirby needs to up their game as far as their reps though. Sounds like they will hire just anyone and their customer service gets an F. I sent them an email, detailing all of the above and telling them they seriously need improvement, maybe not with their vacuum cleaners but with the people hired to sell them.

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Verified Reviewer Verified Buyer
Original review: July 25, 2017

We just had a demo for 4 hours tonight. He said it won't take much of our time. My husband asked can these guys do a demo, they said it won't take long. Honestly I was impressed by the demo. We did pay full price but we're quoted they were originally 3,000.00 so we were getting a military price being active duty. Then realized it wasn't. I am not fond of the lying part. Mostly I'm upset about the fact the Kirby that was demonstrated was in an old used up Kirby box torn in corners and the equipment they gave us is used from previous shows he said. He literally said it was from the neighbors before us but he lied because the equipment we had paid for was filthy and dry in the receptacle. We had not noticed that part until he had already left.

When I asked for shampoo for the carpets, which was initially told they were doing and never did, he said all he had one this, and it was an empty 8 oz pop bottle filled a 1/4 of the way with sudsy water. I asked him for a distributors bottle and he said he didn't have it. He was really trying to race out of the house and I asked him if we have everything he looked and shuffled all the pieces in the tattered box and said yup. This was not new equipment and did not make it clear we were purchasing old equipment for $2,200.

As he ran out of the house his reasoning he had to catch up with his boss. I immediately checked to see if all the equipment was there from the instruction Manual that tells what comes with it and we were lacking pieces. We honestly felt like we had purchased old equipment with parts missing and then coming on here showed us not only that we paid almost 3,000.00 when we thought we got the military discount, and people on here bought one for less than 1,000.00! The most infuriating thing is we didn't get all the parts that go with it. Are all the Kirby sold USED? I guess that is my real question. He laughed when I said can I have a new one with a new box? He told me that is not how it works, with a chuckle.

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Verified Reviewer
Original review: July 21, 2017

Had a couple Kirby salespeople stop by the house today. The guy handed me a bottle of some cleaner, saying that was how they advertised, then asked me if I'd ever heard of the "Avalir". When I said no, all of a sudden, they'd gotten one (it's a vacuum, turns out), and he was inviting himself inside our house for a demonstration. The tech would do it. Usually I'll say no, but he said they'd get $50 if they did the demonstration. I figured, "What's the harm? 15-20 minutes and they get $50 for it, even if I don't buy? Cool." The tech was very nice and did her job great while the guy went on somewhere else. She was new, but we didn't have any real problems talking with her or anything.

However, the demonstration took THREE HOURS. I had today off for the first time in two weeks, and was very excited to just relax, but that's three hours.

But sure, the vacuum worked great. Our rug and couch are extremely clean. We'd just bought a decent vacuum, and the Avalir performed better than it. We figured if the Avalir was under $300 we might consider it, at least. Nope. The vacuum is $3000, not including tax.

No consumer vacuum is worth that much money. It performed well, but I wouldn't have pegged it for over $500, max. Maybe good for commercial cleaners, but no way am I spending that much money on a vacuum ever. Again, this isn't a review against the demonstrator herself. She was very personable and earnest, and we liked her. But Kirby needs to rethink how it sets up its demos. I looked for a place to leave a review, and turns out, a lot of reviews are saying the same thing. That is a lot of time that I wish I could get back on my day off, and I know others feel similarly.

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Original review: July 5, 2017

Recently seller came to my house and offered me to clean one room for free. I refused, but seller was so persistence (It will take only 30 minutes or less) that I gave up and allow him to clean one room. Actually he show his vacuum cleaner Kirby. It worked very well but when he told me price $3000 I refused to buy it. Only one today offer - $2587.67 I refused. Another seller came. They both try to convince me about saving if I will buy their cleaner. I did not want to be rude and ask them just Get Out! It took almost 3 hours marathon conversation. They show me over and over advantage of Kirby cleaner. That it is lifetime warranty. If in a 10, 20, 50 years cleaner will be broken they will replace it for $75 with new one. That with just one call if I will have a question, their representative come to my house and solve any problem I have. If I use cleaner lady, they will come and explain her how to use cleaner.

These sellers were so good and I was so stupid that finally I bought cleaner. When they left I realized that it was bad decision. By the way when they left they took my vacuum cleaner. I called them immediately and request to take their Kirby back and to return my vacuum. They came next day and returned my cleaner. It took another hour to convince me about advantage of Kirby. But that time I was strong. They promise to refund money within a week. Today is one month passed, no refund. I called many times to local Henderson representative. No reply. I called RJP Enterprises (Palm Spring, CA) - no reply. This is not all.

One of my neighbor, (she is mentally incapable to make decision) also bought Kirby cleaner. When I asked her what did she buy? She actually have no idea about this purchase. Her daughter from CA request to take Kirby cleaner back. They took it but did not return her vacuum cleaner. And so far no refund. These Kirby sellers target mostly retirement community and prey on old and incapable persons. Be aware! I am not suggesting you to buy Kirby cleaner or not. It will be your decision, just told you my bad experience.

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Original review: June 30, 2017

I am a young housewife new to my area. When a woman approached my door offering a free carpet cleaning like several of my other neighbors I agreed. Moments later a man, let's call him Earl came in and introduced me to Kate. He told me this was Kate's first time on her own and he would be leaving her to clean my carpet. She did a great job. She explained the product very well. Demonstrated everything and impressed very well. She started by vacuuming using little white disk which are now all over my house. After about an hour she hands me the payment sheet and at that moment I knew this was not the tool for me. 3,000.00 for a vacuum. That's a car, NO vacuum is worth that. That's when I started reading reviews. I made up my mind that this is not the product for me. But hey I was offered a FREE CLEANING so I let her continue.

Another hour passed and Earl returns trying his best to sell this thing to me. "Don't I want the best?" "What about a payment plan?" "Well, Why not?" My answer was still no. He then looks at Kate and says "So you can pack this stuff up. I have to get back to my other house." Where was my free shampooing? Scam. Scam. SCAM! Do NOT buy this vacuum!

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Original review: June 25, 2017

Seen the ** van headed up my drive on my security camera. Looked old and decrepit. Also leaking oil on my concrete. Knock on my door. Some 18-year-old girl who may as well pulled her clothes out of an NYC dumpster standing on my patio. Offers me a roll of cheap garbage bags? I don't know. Threw it in the trash after she left but anyways... "My company is new in this county and we're offering free carpet or hardwood floor cleaning in a room of your choice." Not interested. "If you accept I can win a vacation to Anchorage, Alaska for 3 whole days!" How long will this take? "30 minutes."

So I invite her in and right away I noticed her dirty disgusting pair of Vans she had on and told her to leave them at the door. "You won't have to worry about dirty shoes in your house ever again sir after what I'm about to show you!" Seemed so scripted. Then a knock at the door. I opened the door and there stood some dude who looked as though he hated life with a Kirby vacuum. At this point I knew what was happening. Big mistake on my part but whatever.

So they set it up, kept talking about how amazing this behemoth was. Don't really care. Asked me where the woman of the house was to which I replied that she's somewhere far from here, luckily. He thought that was funny. So he leaves in his van, "high-level clients". Yeah whatever. Don't care. She requests to vacuum my hardwood floors with my vacuum. Sure, knock yourself out. She then uses the Kirby vacuum in the same spot and right away points out how amazing this vacuum is compared to the pile of heaping trash my wife and I use all because it picked up some hair? I don't know. Still don't care. Told her to cut to the chase. How much? "$2,400 with available financing." Nope. "But sir this is an amazing vacuum that will work wonders on those pesky dust mites and hair. Did you know that dust mites crap in your mouth and eyes?" Nope. Don't care.

So this presentation went on for an hour. She ended up getting the price down to 1,000. I told her if that vacuum isn't worth 2,400 l, it sure isn't worth a 1,000. Please get out. "Can I at least show you the shampooing side of things?" On what? My door mat? Nope. Not interested. Wouldn't pay 1 grand for a vacuum in my lifetime. She then starts in on how I don't care about my health or more importantly my wife's health because our vacuum doesn't rid dust that cause asthma and other illness. Still don't care. I grabbed her vacuum and all the silly attachments and set it in my sunroom while she was using my restroom. She comes back out upset that I moved her vacuum outside my house and into the sunroom. Told her she had 2 minutes to vacate or I will call the police. So she pleads with me to have her boss talk to me. She doesn't want to get fired and she really wants that trip to Anchorage. Don't give a damn.

So she finally grabbed the vacuum out of my sun room and boxed it on my patio. Her boss picked her up and they left. I know how this looks. Yeah I'm a ** whatever. She would not take no for an answer during the 1.5 hours she was here. Insulting my Shark vacuum and mine and my wife's cleanliness. Saying I don't care for my health. Really? Not to mention she dressed very unprofessional and looked like a rat. Same with her boss. Sorry. If you want me to buy a vacuum even for 500, you've better look the role of a decent salesman and persuade me into buying it without insulting myself or my belongings. Yeah, and that oil stain in my driveway from that scum mobile pissed me off as well.

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Verified Reviewer Verified Buyer
Original review: June 21, 2017

My experience was fine except the salesman Mark ** rushed the sale, did not finish the demo, his trainee used my bathtub to clean the shampooer attachment and left a bad mess in the tub, told me the total was $2495.00 but did not mention the $980.00 in interest, suggested that I embellish my income and took the spray attachment cleaner canister with him.

After he left, I had to finish the rug he promised to finish. I called 208 490 3077 the 1st, 2nd, and 3rd business day got answering machine and left my number. No callback. I filmed my calling Magic Valley Home Care Investments, expressed my regrets and desire to back out of the agreement and told them to bring back my $200.00 down payment to get their product back and that I am changing my bank account so nothing can be deducted. Federal law allows me to change my mind within 3 business days. I consider this very statement to make the agreement I signed officially null and void.

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Verified Reviewer
Original review: June 18, 2017

Before today I had never heard of Kirby, and Kirby salespeople have officially ruined my weekend and caused me more stress during an already stressful time. A man came to my door and said he was promoting a new cleaning company in my town. He said that he did all my neighbors' carpets and that they would shampoo one room of my carpet for free. So I said yes. Then he left. Two other men came with a huge box. The guy made me vacuum the carpet with my own vacuum, then he vacuumed it with the Kirby vacuum, to prove how "good" the Kirby one was. Then he showed me other stuff for 2 hours!

I was so bored and tired of listening to this man trying to sell me a $2,500 vacuum. I told him "No, I don't have the money. I just bought a new house." He kept lowering the prices, kept saying just sign here. When I asked him why I would sign anything because I was not interested, he told me to go ahead and do it. That he will just leave it here and it's easy to return. I have 3 days. Then he begged me, because he wanted to win a trip to Virginia. Then he made me feel awful about not buying a vacuum. Then he lowers his price to $638 for a different model of the Kirby. He wouldn't take no for an answer, so after 2 hrs. of him being manipulative trying to make me buy the vacuum, I finally did. Then he told me that I really took him for all he has and that I was a good negotiator. (Turning the tables on me, when I didn't was not interested in the vacuum.)

He never finished shampooing all of my carpet, he only did a small section! Then I look at the vacuum cleaner he left me and it's dirty, has scratches, and looks refurbished. He never told me this was a refurbished vacuum. I was not prepared to deal with manipulative "don't take no for answer" playing with your emotions person. Now I just feel disgusted with people. Which I mean honestly the vacuum cleaner does a decent job cleaning, but it's got too many options in which I will never use. The shampooer on it sucks. I don't vacuum enough to spend this much on a vacuum cleaner. I am going to try to return it within return policy, but I have a feeling it will not be easy.

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Kirby expert review by ConsumerAffairs

The Kirby Company is a division of the Scott Fetzer Company, which was founded in 1914. It is named after Jim Kirby, who designed the company's early vacuum cleaners.

  • Scheduled demonstrations: Potential buyers can schedule demonstrations to help them decide whether they want to own Kirby vacuums.

  • Useful tools: Kirby home care systems have tools that let them convert into everything from air pumps to carpet shampoo systems.

  • Customer service: Kirby offers a wide range of customer services, including online how-to videos and phone support.

  • Limited warranty: All Kirby vacuums come with three-year limited warranties.

  • Maintenance services: Rebuild and maintenance services are available to lengthen the life of Kirby vacuums.

  • Best for: Kirby's flexible vacuum system makes it useful for homeowners, renters, landlords and drivers.

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Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Kirby Vacuum Cleaners Company Information

Company Name:
Kirby
Year Founded:
1914
Address:
1920 West 114th Street
City:
Cleveland
State/Province:
OH
Postal Code:
44102
Country:
United States
Phone:
(800) 494-8586
Website:
www.kirby.com