Kirby Vacuum Cleaners Reviews

Now I have owned a Kirby Heritage II for near three years and never had any problems with it and know very well it's the best performing vacuum you can ever have but I did not buy it from the Kirby company. I am extremely happy with it. Yeah it needs belts and bags time to time but that normal for owning a vacuum. The belts with me usually last 4-5 months until it needs replacing.

Also this is my personal belief that the vintage Kirbies are better than the new ones. To me, the Kirby company has changed a lot from the last 40 years, and how I see it's not good. Now when it comes to me and my strong opinion owning a Kirby, I advise is not get a Kirby from the Kirby company and don't believe it's a good idea to directly buy from them but just buy one from eBay or Amazon. Don't pay the overprices for one - that part is absurd. Max one should pay for a Kirby is 800.00 if near new but I won't buy any higher. This same goes for a Rainbow.

Yeah, I know if you don't buy from Kirby you don't get warranty or you can't bring a Kirby to them if anything goes wrong, so what! Take responsibilities to fix them yourself and save money if you can! Example, eBay has brand new Kirbies time to time and they are usually 400.00-700.00 with shipping, depending where you live. I am done talking about Kirby but that's my review.

My salesmen were from Tuscaloosa AL. The salesman told me if I changed my mind within ** amount of days, I want to say 50 days, I could return it. So while on the phone with finance Co. I mentioned this and they said no way. So I caught him in a lie... which was a deal breaker for me. He was pissed. But after they left I decided to buy it, they offered it to me at a price I can't even mention on here. Very low, having ceramic I needed it, to replace my older Kirby. But the other "boss" had to come back from Tuscaloosa the next day to bring it to me. Don't be afraid to haggle for the lowest possible price and zero interest. Don't listen to lies. That's my rant.

When it came time to close he told me he has to leave all the little dirt covered discs laid out until the end for his boss and that he was gonna call the office and they will haggle. He warned me it would take a few calls because they will keep lowering the price. I said "cool do whatever" so after several calls they tell him he can put up the shampooer part and his boss is on his way to try and close the deal. The kid told me he would probably work out some great deal if I really wanted it. I jokingly tell the guy when he comes it would have to be less than a grand and less than $30 a month. (the price started at $2495 and they wanted $100 a month) The guy says "sold!" and puts his hand out for a close-the-deal-business-shake. I looked at him incredulously. He said, "Hey, they may not like it but I like you. Blah blah blah. Wanna help people out." Maybe it was the several cold canned Dr. Peppers. I'm not sure.

So anyway we signed some paperwork. Gave them our checking account. I clarified that we would be approved and he said "automatic approval with a checking account" then he says the first payment isn't until October 6th and the rest of the details. The next day he comes back for a couple signatures he forgot. Fast forward two weeks and without a phone call. The pregnant girl shows up with a new guy to pick the vacuum up. When I asked why they said they didn't know. It was just on the pickup list. I made him call and he couldn't get a straight answer basically. I told him we haven't missed one payment. Payment isn't even there for another month.

He explained that sometimes they go ahead and leave the vacuum but it's possible they didn't approve it. Especially after he heard the discount we got. What **! Nobody ever said, "this sale is pending approval" or anything of the sort. No warning. Nothing. The worst part is this new kid had no identification for being a salesman and I only recognized the pregnant girl. They were very insistent on needing to pick it up and I'm calling first thing tomorrow to put a stop payment at my bank. If they try to take the payment now I will raise hell. IDK what kind of business they run but they all seem sketchy and full of **!

The whole time he kept trying to look in every room like he was casing the place. When he called his manager every time, he would try to wander out of earshot and sight. Some of the times I could hear his conversation with his "manager". They were laughing and making jokes about how if we sold our stuff we could afford it. The deal started at $2500 for a new unit, and the last offer three hours was $1400 for a used one, a $69 trade in for my current vacuum, and $55 a month payments. He kept acting very nervous and was constantly looking around like he was expecting something bad. The other reviews on this site that are bad about this company are sadly spot on. Nothing seemed very legitimate about what he was doing. I was so glad when he finally left.

I honestly wasn't paying much attention to him as my son was crying and I was trying to comfort him and I was jet lagged from having only just gotten home from an overseas trip that morning but nevertheless he talks and talks and I get the gist of what he's saying. Give me your details and go in the draw, we will call you if you've won a free carpet cleaning, blah, blah blah. I'm not really interested but I'm preoccupied and I feel kind of bad for this scruffy kid out in the cold and rain having to hand out these fliers for what I assume is dismal pay. I give him my name and cell phone number and off he goes. Except he doesn't. He stands on my driveway under his umbrella for 30 MINUTES talking on his phone. I thought this was really odd at the time but I now realize he was probably calling his "boss" to let them know I was easy harassment material.

As soon as he leaves and I've settled my son, I decide to google this Avalir Home System thing that I've never heard of and I came to find out it's a model of Kirby vacuum. NOWHERE on the flier was there any mention of anything to do with Kirby and as far as I recall from the scruffy kids super fast speech, he didn't mention it either. I did a little more searching and that's when I found this page. I then remembered reading online recently about a local woman who was basically held hostage in her own home by a Kirby salesman for 8 HOURS until 1 AM! Like most people she didn't realize until it was too late that he was a salesman and then he wouldn't leave. She was a single mother with young children in the house and didn't know what to do to get rid of him. I think she ended up calling the police.

Anyway I realized my mistake in giving the guy my details so I told my husband should anyone call or come to the house mentioning anything to do with carpet cleaning or Kirby, he was to immediately slam the door in their face. Then the next day I get a call on my cellphone from a number I don't recognize. I just knew it was them so I didn't answer. Looking back I should have answered that first call and told them where to get off. But I didn't so they kept calling back approximately every hour throughout the day. I never answered and the more they called the more intimidated I felt.

I told my husband when he got home from work and he said the next time they called he would answer it. Sure enough another call came through and he put the phone on speaker. A woman was on the end of the line and seemed genuinely surprised that someone seemingly not me answered the phone. She asks for me and my husband asks her what her name is and what she wants me for. She never gives her name but says "Oh, I'm from PUT Ltd. We made a call at (my name) house yesterday and she was interested..." My husband hung up the phone. Then literally 20 seconds later she calls again. I don't answer, she calls again, and again, and again. Then suddenly I start getting calls from an unknown number. I was honestly starting to feel scared and was now MAJORLY regretting ever even answering the door to that scruff ball.

After about the 10th call back my husband is getting really pissed off. He picks up the phone and unleashes an obscenity-filled tirade at this woman that I think even surprised him. He ends it with "IF YOU CALL THIS NUMBER ONE MORE TIME I PROMISE YOU WILL REGRET IT!!!" And he hangs up. Finally my phone fell silent for the first time all day and thankfully I haven't had any more calls since. Today I figured out how to block numbers on my phone too so I blocked the listed number she first called off for good measure. All I can say is thank God for my husband!

Backtracking a bit, it seems PUT Ltd doesn't even exist. There is nothing about them online so I figure they're another one of these "independent" Kirby suppliers. I'm legitimately flabbergasted at the amount of effort these people put into harassing me. Unlike most of the other reviews here they never even got into my house yet they still managed to intimidate and harass me! I don't know what they thought they would gain out of treating me like that. Perhaps they figured pretty early on that I wasn't taking the bait so they decided to have a little sick fun instead. Who knows. But even if my carpets start growing new life forms in them, I sure as hell will NEVER EVER be buying a Kirby.

I am clearly upset and say: "I don't want all this loose dirt here, Please throw it away." He says: "I can't yet! I have to show them in pictures to my supervisor" (a HARD SELL LOUDMOUTH I could hear thru the phone). I was getting mad and my home was becoming a mess! He would not stop the hard sell! I said I was hungry and I had company coming. I said: "Please wrap this up." He says: "I can't. I have to call my supervisor before the carpet shampoo." I say: "I'm done, I would NEVER buy this. I'm hungry and tired. Please go now." He does not listen. He fills the shampooer and starts soaking my carpet! I am HORRIFIED! He tells me only the top is damp and it will dry in 1/2 hour... It is over 12 hours later and I have a fan blowing on my WET RUG! He washed all his dirty parts in my sink and used my clean DISH TOWELS for his FILTHY MACHINE PARTS! WTF?

Now for the Coup De Grace: Calls supervisor and I can HEAR them discussing overcoming my objections and making a payment plan... The price goes from $3000 to $1600 in mere seconds, because 'I'm getting the friends & family special'. Ummm... I was born at night, but it wasn't LAST NIGHT! He was INCREDULOUS, when I told him to get out! He took his sweet time and kept up the hard sell. I was furious and SAD. I wanted to help an independent young business person and get the stain out me carpet! HEY? WTF? Where was MY consideration? He was suddenly surly and cold. He left muttering about how my FILTHY HOUSE WAS MAKING ME AND MY FAMILY SICK!

I am sure Kirby is a pyramid scheme. It was EXCRUCIATING and I am still paying for my open minded friendliness. One of the WORST experiences I have had in a long time! I feel very sorry for the people taken in by this PYRAMID SCHEME! The Kirby sales force are PAWNS in a much bigger corrupt game. I am NEVER opening my doors to ANYONE again, thanks to KIRBY HELL!

I told him leave a catalogue or a number for his boss because I wasn't buying anything today. As he packed his "boss" showed up. She was a pushy individual when I told her I had to leave. She said, "I can give you a deep discount price of 1300" which I could pay $53 monthly. I laughed and told her I don't do monthly payments. If I can't afford it with cash I don't buy. At this point she got nasty and said, "I don't understand what you are telling me. That's stupid. What's wrong with you?" At this point, I told her I have to leave so they need to go. She tore up the yellow sheet of regular lined paper she wrote the price on and glared at me. It was ridiculous and unprofessional. I, like most people, don't buy products without researching them. They didn't have a catalogue, a store, or online shop... she claimed. Kirby needs to step into the 21st century and fire these high-pressure sales people... invest in advertising and a website.

Also, she was using a filthy vacuum to make it seem like my house was dirty. I know this because the first time she turned on the vacuum she just demonstrated the suction by showing how an entire stack of HEPA filters would stick to the nozzle. Yet the filter she then removed from the vacuum was filthy from all the dirt that had been picked up "out of the air". Finally, as she packed up she muttered something about "your dirty house". Not cool.

She leaves and comes back 10 minutes later with 2 other guys. A big guy, about 5'5 blond hair, beard. He wouldn't give me his name at the end. And a younger gentleman by the name of Samuel who did the cleaning and demo of the vacuum. My boyfriend got along with Samuel. He was very respectful and did a great job. We loved the vacuum but to pay $2000 for a vacuum seems INSANE so we declined but thanked them for the demo. We tried to be patient after an hour of them being in our house and delaying me of cleaning as I was doing when they showed up.

After 1.5 hours, I got impatient as my boyfriend had to leave to help his dad in an emergency. So I was straight up with the salesperson in the photo, I told him that my life isn't about cleaning and I could care less what is under a microscope. I've traveled to rural places and have seen the living conditions of others. What I have is LUXURY. Yes my vacuum doesn't work like the Kirby but can I sleep at night knowing that? YES I CAN. When I was trying to express my feelings, his phone rang and he didn't even excuse himself and gave me his back as he answered the phone. I GOT SO MAD. I let Samuel to clean up and for them to head out.

The salesperson got off the phone and continued to be extremely rude with me telling me that I was rude. First of all, at this point as a salesperson, you excuse yourself and try to make things better and not point out that I'm becoming irritated. YES I'M IRRITATED. My boyfriend hasn't eaten dinner and is too nice to tell you to get out. Recommendations to make experience better for the customer: TELL THE TRUTH. If you come knocking on someone's door, it's likely that you're interrupting something. Be honest as to what you're offering. This will save you irritated customers.

CUT IT SHORT. Dragging it on to 1.5 hours was just too much for me especially at dinner time and having been cleaning my house. WHEN YOU MESS UP, ADMIT IT AND FIX IT. Having been a secretary for 3 years, I learned this is the best thing you can do to turn around a bad mood/experience. Admit your faults and apologize and fix the problem. He left storming out all mad in such an unprofessional manner. I WILL NEVER BUY A KIRBY VACUUM EVER. I feel bad because Samuel did awesome and the vacuum is great but I believe that customer service comes before the actual product.

Tells me the carpet would be dry in 15 minutes compared to hours using a steam cleaner. The carpet was still wet at 10 pm! He kept offering to vacuum different areas, showing me how nasty my carpets were after I had vacuumed with my new Shark Rotator Powerhead, which I absolutely love. He kept pulling these white discs from the vacuum showing the dirt and telling me how the Shark was ripping my carpet and that was what was on the disc. He just kept trying the hard sell. I tried to be pleasant.

Finally, he sits down to tell me I can have this carpet vacuum/cleaner for as little as $58 a month. He started at 2,400, which all the discounts he was giving me "because I like you" he says, it got down to 1,700, then 1,500. I kept telling him no, even when he got down to $1,040, or $39 a month. I then started asking, "is there interest charged." "Yes, there is, over 19%," couldn't even tell me exactly. But, kept saying there was no prepayment penalty, I could pay it off any time. He kept saying if I bought it, it would help him win another vacation. He said he was bragging but he was ranked #7 best salesperson with the company. I told him I couldn't buy it that night, but if he could give me 2 or 3 days I would think about it and see if I could budget for it and I'd give him a call.

At that he said, "everyone says that". At that point I thought, there is no way I would buy this vacuum from him. I should believe everything he says, but he doesn't believe what I say. I have a one of those very old heavy Kirbys, never use it anymore. I really was thinking of buying the Kirby. But, once he said that, he lost the sale. The next day I looked at the carpet he cleaned, and once dry, didn't look any better than when I clean it with my Hoover carpet cleaner. That whole disc thing they do trying to tell you how much is being picked up is a bunch of baloney!

Buyers beware! These guys were the epitome of the door to door, hard sell salesperson. Oh, and by the way. They weren't family. Joe, the one that cleaned the carpet, said Robbie, the person that came to the door, was his boss. They finally left at 8:30 pm all upset that they had to clean and pack up the Kirby! But, they'll sell it as brand new to the next unsuspecting person. :(((

Recently, Kirby's representatives were back in my area and I had a relative have them demonstrate the use of the machine. This guy was more professional and very patient but still there is too much to change from one thing to another to get the service you desire from the vacuum. Also, he told me that I paid double the price that he was asking this time which made me even more mad. I know it's my fault but I was surely duped and have a vacuum that I can't use. I wish I had just gotten a Dyson or Shark which cost a whole lot less.

Cons: The shampooer has a very small holding compartment and must be emptied frequently. It is also a bit flimsy and I can see breakage happening if not handled with care. If you mix as recommended you have tons of bubbles and run through shampoo quickly. I mix the proper amount and put it in a spray bottle and pre-treat area to be done. I then put water and a small amount of shampoo in the container in order to get the suds. It is easier to put the container on the machine and then use a measuring cup to pour in mixture. I recently found a wonderful dog and had him neutered. Everywhere he sat he left small amounts of blood. The Kirby shampoo/vacuum got it out of my light tan carpet!!!

I love the extra long cord, the power and capability of this machine. The cost is high but I will get several more years out of my carpet due to this vacuum. I would not recommend this to my 84 year old mother but I would recommend it to anyone who is physically capable and has some mechanical aptitude especially if you have young ones crawling on your carpets. I will be taking it to a few of my older friend's homes and giving their carpets a good cleaning (yes my parents will get the first cleaning). If I could afford a cleaning service this is the vacuum I would want them to use!

They gave me the same spiel about a contest and how they just needed to do a quick demo and the new guy would get paid. The lady takes off and leaves the guy at my house. I told him straight off, I have a son at football practice, the team is going for lunch after practice then I need to pick him up. He says 'Oh it'll be quick and so he played with my dogs and spent forever hooking things up and taking them apart and 'cleaning' small areas with every single flipping attachment. Meanwhile, it is now 2 pm and my son texts me and says he's done with lunch and practice.

I told the demonstrator SEVERAL times that I HAD to go pick up my son from the school. We live 20 mins from his school, walking home is not feasible. He continued on with his spiel as if I said NOTHING. I texted my friend freaking out about needing to leave and that I was stuck. She couldn't help me out, her car was broken down and her husband had the other. So she sent my other son and her son down to my house to tell me that Son #2 NEEDED to be picked up. They got to my house and the demonstrator introduces himself and seems all nice. My sons says LOUDLY, 'Mom, T needs you to pick him up, he's been waiting for an hour already'. The demonstrator got kind of short and says 'Oh yeah we're almost finished' and carries on.

Meanwhile I'm trying to find my kid a way home because it's 3...then 3:30...then FINALLY he calls his people he was riding with and says he needs to finish up so I can pick up my son. An HOUR AND A HALF after I first told him. So, the lady shows up again and then offers me several prices. Makes me feel guilty about not wanting her cool vacuum and this guy's stupid trip. I tell her I can't commit to such a large purchase without talking to my husband. She tells me that he'd just be like 'Oh well do you like it, I don't care if we get it' because that's how ALL husband's are.

Finally she gets down to $50 down and 54 a month. At 4:30, my child has now been waiting for TWO AND A HALF HOURS. Her response is, "aw a little extra practice won't hurt him." He's NOT practicing! He's sitting at a school by himself! She still has to make phone calls for financing and stuff. First call she makes, they say no--but, there's another avenue she says. But they'll come back in one hour so I can go get my kid. FINALLY they pack up their stuff and go. At 5 pm. I had finally found someone who could go get him for me. I don't think they came back. I wasn't here because I had stuff to do, but she did call.

My son answered the call while I was at dance with my daughter. Hah. She wants me to call her back?? NOT likely. I didn't give her money and I didn't receive any merchandise so I'm hoping they can't charge my account for anything. I don't like them having our info on the application, but I really just needed them to leave so I could get my kid!! I could not believe the blatant disregard for a child!! He waited for just under 3 hours. Absolutely disgusting. I would never consider buying from them after this experience.

I was then told that I should be ashamed of myself because the salesman spent 6 hours and would lose their vacation to Universal Studios. They didn't bring back my vacuum cleaner that evening. Now they're sitting at my door with my vacuum cleaner pounding on the door for over 30 minutes now when a posted note was hung in huge letters to leave the vacuum cleaner at the door!!! They're still pounding! I'm going to call the police and report this as harassment and retain an attorney to sue your company for harassment. Someone better get to the bottom of this horrible sales program your company is promoting.

Original Review: June 14, 2016

I had a legitimate Kirby Sales rep stay at my establishment for 1 month while selling Kirby Vacuum cleaners in our area. He left without paying his bill which is over R20,000, even after filling in his booking form and Indemnity with all the terms and conditions. I was offered a vacuum cleaner instead of payment. I was so insulted. I have taken the matter to Kirby South Africa but to date I am still no closer to getting my money. It has been 4 months and I keep getting the Runaround. My services were delivered and I went above and beyond to assist this guest and I've been left with Pie on my face. This is totally unacceptable, Kirby cannot have people representing them that are dishonest especially that these people are coming into our homes. Kirby does not seem to be too concerned with the trail of destruction of its sales reps that I've now been reading about. I want what is due to me as my services have been delivered 10 fold!

In those 8 years, we have absolutely loved our Kirby Sentria. We haven't bothered with the shampooing system and don't even know if it does a good job. We don't really care. We've tried Hoovers, we even had a second vacuum for a while because we decided that the Kirby was too heavy and we were too lazy to order the bags and belts from Amazon that time around...and then realized how much of a POS the most popular Hoover WindTunnel was that Costco sells and returned it. We've demoed Miele and Dyson units -- and hey, those are nice. They might actually be better value. But if you can get a Kirby for $900, it's a better vacuum. It has AMAZING suction and it DOES the job very well. It's a solid machine. It has patented technology that other technologies just don't match no matter how clever they are.

It baffles me that they use salesmen to sell their vacuums door to door who ask for 3x the actual price of the unit. Go online and ask how much you should pay and you'll see that $900 is about the price from a salesman. Go on eBay. You'll find them there from $400 and up. It's completely worth it.

I don't understand some of the bizarre reviews on here. I'll clear some things up. Yes, you have to attach a belt and you have to replace bags. It's a commercial grade vacuum, so you might need to actually learn how to use it. If you smell burning, your belt is on wrong or you need to replace it. Sorry. Our belts last at least a year -- sometimes 2. They aren't that expensive on Amazon. Again - buy one from eBay, not from a rep. This review does nothing to benefit Kirby at all because I am encouraging people to practically put the company out of business by buying a pre-owned reconditioned one. I'd love Kirby to be FORCED to sell their [initially] overpriced scam that is an awesome vacuum at Costco and Sam's and other places like everyone else. If they had them on sale next to Dyson, perhaps Dyson's would not be as popular.

If the ONLY way to buy a Kirby was through a rep, I'd tell you to get a Dyson or a Miele because I am completely disgusted by their reps and their method of doing business. I think I might go get some Saladmaster stuff off eBay now while I'm at it... as that's another one of those door-to-door pushy things that is a great product in need of losing its sales force.

Again I thought Kirby was a trusted brand. My grandma had one after all. I thought "ok I'm buying a house soon and this would be good" so I purchased. BIG MISTAKE that I'm ashamed to say that I'm still paying for. One would think if you have to finance a vacuum cleaner it would be amazing. It practically fell apart the first time I used it. Near impossible to switch attachments and the belt fell off on the third use. Hate, hate, hate this piece of junk.

We ended up shoving it to the back of the closet and buying a cheap stick vacuum that does an amazing job! I've had it for almost 2 years and used less than 5 times due to breaking. If I could return this for a refund I would but I'm sure they would have another excuse on what I'm doing wrong or that it's been too long (Couldn't find the paperwork to file a complaint until now). Do yourself a favor and DO NOT BUY THIS.

As they start to demonstrate, they are pulling out these little white filter papers and laying them on my floor to show me how dirty my carpet was. But the filter papers keep getting knocked around as the rep is demonstrating, and the dirt is going right back into the floor and onto the carpet. About 1 hour in and I ask them how much longer this will be and how much this vacuum system is going to cost. They let me know that they are going to be here awhile and that the price is about $2,500. I am taken aback, and tell them that is far too expensive and that their girlfriend said 30 minutes. Just then my husband walked in from work and I tell him that we are having a carpet cleaning as a demonstration of a vacuum cleaner. The first question out of my husband's mouth is, how much? I tell him the price is $2,500 and he immediately goes to his phone to look up comparable pricing.

Turns out the cost of the vacuum everywhere else is somewhere around $900. At that point we tell the sales folks to leave, we have plans. They start packing up but with all these parts, it's going to take them a while. When they've finally finished packing, they don't leave but instead, stand on my porch because they have to wait for someone to pick them up. The next day I called their manager to let him know that I would not be interested in purchasing the vacuum cleaner. He fought with me for 15 minutes telling me that there's no possible way I could have found the vacuum cleaner for less money online. He told me that these kids were getting a trip and that I was ruining that for them. It was a terrible experience. If a Kirby vacuum cleaner representative comes to your door, don't answer the door.

The interest rate are outrageous and they refuse to work with consumers...shocked they have the word consumer in their name because they are not there to help consumers when they charge above market rates of interest on overpriced products. I have also seen Kirby on sale for a few hundred dollars online while a door to door salesman never has a price list and will gladly sell you a $700 vacuum for $3000 at 39% interest from United Consumer Financial...buyer beware.

We periodically see the salesman that sold us this stress-inducing monster and he has the grace to at least look ashamed of himself. He rarely looks us in the eye and when I have approached him to ask about parts (consistently replace broken belts), he always places the blame on our inappropriate use of the machine. We actually had a couple of younger guys come to our house out of town and hand me a bottle of detergent as a gift for participating in their survey. I just got smirky with them and questioned them hard. Thankfully, I was out in our yard at the time and absolutely refused to let them do a demonstration. Once again, I told them what a lemon Kirby had been for us and I was certainly not interested in replacing the present lemon with a newer hunk of junk. They laughed at my stupidity for not taking them up on their generous offer.

When they finally understood that I was serious about my intense dislike for Kirby they began to walk back to their vehicle. I had to laugh out loud when one of them had to backtrack and ask for the bottle of detergent back. Poor guy was so embarrassed. I hope it was a good lesson for him and that he found a reputable job collecting garbage rather than distributing it!

Admittedly, he was a great sales person. He was warm and friendly but it took forever. "I just want to show you one more thing" was uttered a thousand times. He did a HUGE area of the floor with the vacuum and shampooer and he also did the bed. It took an hour and a half so it sounds like I'm extremely lucky based on the experience of others. Thankfully he didn't seem to be any kind of a nefarious character like some others have mentioned. He did say he was trying to win a trip.

I was eventually offered all these discounts and told I could get a display model for $999. I politely declined and he was not too pushy. He understood and called his boss to come pick him up. We even talked for a while and drank a couple of beers. I have had friends who own a cleaning company swear by these things. As far as I can tell they're great, but the price tag is insane. I'd rather strip out all the carpet in my house and pay for 1/3 of the place to be floored in wood than buy a $2500 vacuum.

I will start with the vacuum - every time I use it I spend more time pulling the cat hair out of the brushes and sucking it up out of my hands with the nozzle then actually vacuuming. It doesn't suck up into the want, it just gets stuck on the brushes (I have all hard floors). The zipper tool that is supposed to get pet hair off of the furniture, same thing. The pet hair just gets stuck in and in the little holes do not suck anything in it just all gets stuck there so I have to stop several times take it apart, clean all the hair off of it and put it back together. This is for a small area where my cat always lays on the back of the couch. Other than that the vacuum is clunky and heavy.

We used the shampooer on a very low pile carpet in our basement - I thought it worked fine until that room got some water in it and I used my old carpet cleaner to suck the water up. I had to keep emptying the reservoir because there was so many suds from what the Kirby left behind. I did not put any soap or water in the old carpet cleaner so it wasn't from that. The Kirby is the worst vacuum that I have tried. I haven't tried to return it as I figured I am locked into my contract. But, I just would like to warn other people to not let them into your house. Do not buy a Kirby. It does not work as they show it to work.

I believe that Jed ** took advantage of 2 senior citizens, one with a disability. He gave us an old Kirby vacuum and I believe he kept the newer one for himself. The vacuum look at least 10 years old, the brush is stained. I have tried to contact him by the cell number he gave me and he never answers!! What can I do to make people aware of the salesman running a scam selling old Kirby vacuum cleaners for new ones. Do I contact the BBB? Please get back to me.

I loaned the vacuum to my mother in law since she still has carpet. I changed the bag for her, and the bag while still intact had debris in it but the zippered part that holds the bag is filled with dirt, hair dust bunnies etc. In the ZIPPERED PART!!! I'm so pissed off!! All I want is out of my contract, I don't care if my nephews want to use it for target practice. I hate this vacuum! If I sell it am I still responsible for the damn payments???

I have heard horror stories about Kirby so as soon as he opened his mouth and said he was with Kirby I started to panic. He said they would clean (shampoo) 1 room for free and if I liked it I could pay $35 per additional rooms. I told him I just got off work and was heading to bed. He said "oh it won't take long" so I asked "HOW LONG?" He tells me 45 minutes. Now let me tell you I have 1 large black lab & 2 cats, hadn't vacuumed in a couple days AND the cat threw up on the carpet sometime while I was at work.

As I hesitated he said "can I just take a quick look?" as he was coming through my door... I told him I was planning on doing my carpets the next day because I own a Rug Doctor & he said "OH no, let us do it!!!" I asked who would be doing it & he replied he and another person. Agreeing to let them in for 45 minutes (entire time kicking myself in my head) I rushed upstairs to dress. He comes back to the door with a younger guy (Steven) brings him in, introduces him and walks out my door!

Now the guy was same age as my son who is 28 and very nice. I let him start his demonstration and I could tell he was very nervous so I did my best to make him feel comfortable by joking with him. I told him in advance that I hadn't vacuumed and it was going to be disgusting with 3 animals (and it was), so as he cleaned I was very pleased and appalled at the same time as to how much he was pulling out of the carpet AFTER I went over it 50 swipes with my Shark that I also loved... until then. He had his work cut out for him. He has been with Kirby for 1 year, moved to Green Bay WI from Chicago ILL and is their top seller for this area.

I did buy it for $1,000 with $50 monthly payments (I also saw this as a great way to rebuild my credit). 2 1/2 hours later he was done! He went to leave and his ride misunderstood the getaway plan so left this poor guy stranded. He tried to get a ride home with no success, so yes I gave him a ride home. A couple of features I really liked was the brush attachment which spins for the steps, and an attachment that has a small brush on the end to get into crevices like my patio door. First time in 8 years I was able to get it completely clean. So on that note... KIRBY needs to take a different step in training the peeps that come around to your door. This guy that did mine was so down-to-earth and funny... Never pushy at all. Turns out the guy that made entry to my home was the actual owner or independent owner for this area!

She then told me to bring out my vacuum, which I thought was odd, but I did. She proceeded to vacuum a patch of carpet and show me the dirty samples while making snarky little comments and analyzing my face to see if I was TOTALLY WOWED yet. She ended up leaving her assistant at my house while she went to help someone else. So at that point I was really nervous as to how long this was going to take. So the new saleswoman was absolutely sweet, very nice to talk to, and the poor dear was very frazzled as this was her second demonstration. So I clearly couldn't tell her to pack up and go. Especially since she no longer had a ride.

So about two hours later she calls her manager to come help her with the shampoo aspect of the vacuum and she comes in, sets it up, does a patch of our carpet and then gets right into how much it would cost if you bought everything individually, which is apparently $5,000. "But the Kirby isn't that much, or 4,000, or 3,000, but in fact $800, crazy cool right?" Her words not mine. She keeps getting called while here, and eventually decides to take it. And I could hear her outside saying "They haven't bought it yet, but we're working on it right now" Once she comes in, her piece of paper has several prices on it and tells me to pick my favorite. I told her "I couldn't choose any, especially since my husband isn't here". She then tries to keep pushing me into picking one and that he'd clearly understand since I'm the one that does the cleaning. I was very insistent on not getting one, at least not right now.

So she left again for another "call" and brought in another paper offering $50 a month and no payments until June. Still told her I couldn't do it. So she rudely said "Okay." and they finally packed up and left. It was just ridiculous, and so frustrating to feel like my house was being invaded and I had no say in what was going on. Interesting to see how many others had similar experiences.

I told them "hell that vac is more than I paid for my car". He said "We'll just make an offer. You won't hurt my feeling". Then he made a number of phone calls from his cell which won't get service where I live saying "I'm in the house". Made me feel lucky to have my gun in my pocket! Well I told him I seen them online for 485.00. He said "Well I can do that for you. It's getting late. It's raining. Let's get it done". I told him "It's a gimmick. No one besides a crack head would come down from 2700 to $ 485.00. Not interested so you can just pack it up." I think 1/2 of what they swept up was my carpet so if you need a good vac check out the Shark. Heck if you don't like Wally World, Walmart will take it back full refund within 90 days. I took the Dyson back and went with the Shark. It's great.

So I agreed, to the hesitation of my parents because we were getting some inventory of their business counted etc. I specified that we were busy at the moment and the lady said again it would only take 20 minutes. So I let her into the guest room I've been staying at, after all I thought it would be a nice gesture to get it nice and clean for my parents letting me stay here. So then a younger, even more unprofessional looking girl comes in with this a massive amount of equipment. I recognized it. It was a newer version of the Kirby my mom already owns, so I told her we already knew all about it. She insisted that this version was so much better. I had already let her in so I let her do her thing. She took over 2 HOURS demonstrating the same stuff we already knew. At this point I couldn't really kick her out without sounding like a jerk.

I did tell her several times that we were content with the vacuum my mom already had. She proceeded to do her demonstration, laying the dirty disgusting dust-filled disks that they use EVERYWHERE. My parents were not pleased because we were truly busy with all the clutter from the inventory they had just gotten, but the lady didn't care. Dust got everywhere, my parents had to tippy toe around the dirty dust disks.

The lady showed me some really stupid informational tier video on her ancient phone. She finally got around to cleaning the carpet, but only cleaned a tiny portion of it. The worst part was when her boss finally came back after 2 hours, even though she had promised to be back after 20 minutes, and kept insisting we buy the vacuum. I already knew all the features the previous version has and this new version was pretty much a re-polished version of it. After I had turned them down for the last time, the boss lady had the audacity to try to make me feel bad for not getting her girl her commission. What the hell?

I told them I was leaving in about a half hour so they could come back tomorrow. She assured me that they would be at my place in 10 minutes, and only take about 20 minutes to just clean the high traffic area by my door. I actually had about an hour to kill so I figured that even if they ran long like 40 minutes I would be okay. I had people expecting me. Nearly 40 minutes later two completely different people showed up at my door. Still no mention of what this really was or what product they were shilling. The salesman asked too many personal questions before leaving and the guy doing the cleaning was left alone. I'm a veteran and have tattoos and a mohawk, and even I was in a class above the guy actually left to do the cleaning. I don't care about tats and such, but I can imagine how uncomfortable a single woman or elderly person might feel with this person alone in their homes.

He was actually a nice guy, but after telling me about his felony and how he was nearly off probation - I couldn't believe this is who gets sent into people's homes. Again, I am not trying to judge the person but what kind of company hires a guy still on probation to enter people's homes? Almost immediately it became clear this was just a lame sales pitch. By this time I was really running up against the latest time I needed to be leaving, but the guy spread out 25 pieces of this machine all over my floor. The cleaning consisted of him moving the machine back and forth twice before having to swap out paper disks, taking forever to even do a tiny area (in a small one bedroom apartment no less).

To further pad out the time he was taking, he insisted on making at least 3 calls to his 'boss' updating him on literally every action taken so far, and putting words into my mouth while describing my enthusiasm for the vacuum (I had only agreed that it was picking up more than my cheap $100 vacuum). "He really likes it" and "he can't believe how much better than his vacuum it is" neither of which did I say. In retrospect, I don't believe he was actually on the phone with anyone. Both he and the salesman (who made 3 calls of his own) constantly called the boss "sir" to such a degree that it came off as completely phony. I called officers 'sir' less in the military than these two called the mysterious vacuum boss sir. I got the same nonsense about a contest, and of course how close they all were to winning and just needed one more sale. The cleaner claimed to be working for a hoverboard, while the salesman wanted a vacation.

It reminded me of grade school cookie sales more than any professional business. As the time dragged on I became angrier and angrier while my phone blew up from my friend's texting to find out where I was. I told them to wrap it up, I was already late and needed to go. This had no effect and the cleaner continued to move at a snail's pace. Absolutely no respect for anything I said about needing to be somewhere. More than 2 hours later I told the cleaner to pack it up, he had made me late and I wasn't going to buy anything from them, so stop wasting both our time. He then had to call the salesman to even get a ride. To his credit, the cleaner guy seemed fairly embarrassed by his job and barely bothered a sales pitch.

Once the salesman arrived I told him that I was told 20 minutes and it's been 2 1/2 hours and I had missed dinner and was over an hour late at this point. He didn't even flinch and just laid into his pitch as if I existed only to make him money. Forget my schedule, forget lying about the time it would take, forget that I was anything but a potential sucker. At this point the salesman actually revealed the cost of the Kirby... $3250. I literally laughed out loud. He then offered $2200, then $1700, then $1200... I told them they had wasted my time and I wouldn't buy it even if it was made of gold. At this point the salesman sent the cleaner to the van with the box and wrote down on one of the paper disks two offers, one on each side. The first was $700 on credit with 0 down and no payment for 45 days. The other side was $600 cash or credit card if I paid right now. I still have the disk.

I believe this is the lowest price offered to anyone that has posted here. I still told them no and to leave. I literally walked out the door behind them to leave, now more than 2 hours late. After reading this site, it's clear that the 2-3 hour mark is their intention all along, simply because so many people have admitted to buying one just to get these people out of their homes. It's obviously a tactic they know works. Oddly, no mention was made of taking my current vacuum in exchange. I believe that would have only been brought up after I agreed to buy a Kirby. I am floored that so many people actually let these people walk away with your property. I paid for my vacuum, and certainly wouldn't just let someone take it without giving me the money I paid for it. Nowhere on the disk nor verbally did the salesman ever mention taking my current vacuum.

This is a criminal enterprise and I highly encourage everyone to never let these people into your home. If their product was worth a darn, it would be sold in reputable stores. This is 100% a scam.

Next thing you know another lady came in, and the original chick disappeared. Just like everyone else, the price kept dropping from $3000-$1500. Kept showing me how dirty my clean to the eye house was, saying, "You let your son live in this." So I called my husband down hoping he can get her to leave, and he gets sucked in as well. Then the lady calls her "boss." He was not too happy, but they will be okay.

Final thing, when the lady left after 2 hours it is now 3:30. My husband left to get our son, and the lady was in our driveway! They left her in demo without transportation. I kept peeking out the window to see if she had left. Felt bad but did not want to let her sit in my house by myself. This lady was sitting outside my house until 4:37, smoking and looking pitiful. Please run! But I did keep the dish soap. Guess they forgot!!

So it was dinner time when the red sports jacket one came to my front porch asking what price did the salesperson in my home offered me the machine. I thought was inappropriate and told him to ask the salesperson. He insisted and said "listen lady I am the owner and need to know". I told him to ask his employee. And just went in. After a while he knocks again at my door with the salesperson. I did not open. What a business person. WILL NEVER EVER BUY THIS PRODUCT. And after reading all the reviews. NO THANK YOU.

Fast forward to yesterday when I was approached again but a girl in leggings, a sweatshirt and slippers... I kid you not, and asked me for some honest opinions. Honestly, who dresses like that in a sales position? The person that visited me 5-6 years ago was well dressed and professional. This girl in casual "Saturday-morning-lounge-around-the-house-all-day-clothes" was a sales professional? Come on! I was wearing jeans and a t-shirt and felt more dressed up than this girl. I was not busy and the rest of the family was out of town so I said I would do a survey for them if that's what they wanted. Remember they want you to invite them in without revealing who they work for or what they are selling. I indulged them and let them do their thing.

Once I found out it was Kirby I was kinda excited, but at the same time I made it incredibly clear to them that I knew EVERYTHING they were going to do. I knew their spiel and regurgitated their demos for them before they even got the thing out of the box. This totally threw them off and I felt I had the upper hand from the get go. I was incredibly friendly and offered my house guests some water and some snacks, but I still had to endure the 3 hour process, and once again declined to be a part of the "Kirby Family". My current financial situation is incredibly frugal at this time. They started at $2773 and they haggled all the way down to $863 after making me feel incredibly guilty for cutting out their "entire commission" and making it so the sales rep wouldn't win her "contest".

So after my visit this time I decided to really research the company and the vacuum, because I am honestly still interested in the engineering of this machine and its apparent diversity. I was very disappointed to see this site come up FIRST on a search for "Kirby vacuum reviews". From everything I have read it sounds like the vacuum is actually pretty damn good, heck they proved that to me in the demonstrations. But now I want to steer clear of Kirby because of the marketing, sales tactics and support. It has become clear to me that Kirby stays out of retail businesses and does not advertise because no one is going to buy a $1500-$2500 vacuum on a shelf sitting next to $200-$400 vacuums. You have to see what this thing does in its entirety before wanting one. You need to see what it does compared to your current vacuum in your own home before wanting one, I get that.

The horror stories I am reading on this site about warranty, customer care, the 3 day policy, the typical problems with the product have turned me against the product. Kirby does not want you to read reviews on this product before you have already been pressured into buying it. In today's world there is too much information out there to ignore. I hope for your sake that you were able to read these reviews BEFORE you got pressured into buying one. If you did buy one I hope you enjoy it and get what you paid for cause it sounds like you are forcibly stuck with it based on what I have read here today.

So DAY 2. We packed up the car and was at the place an hour before it opened and we had a printed checklist of all the items we should up and the owner "Max" of Max's sales seen I was waiting and came to me with a smile, asked if he could help me. I said "yes actually I am here to complete a transaction." So he helped me bring everything out of the car and confirmed that it was canceled, and I had a printed out paper of all the pieces of the package and had him sign and date that he received everything back. He was a little surprised and yes I video recorded this as well. I then said I called the finance company and they said the account was noted as FROZEN. Not canceled. So he said "sounds like you are all set." YEAH RIGHT. I walked back in the car and called the finance company. They told me "OH I can note your account but we need to hear from the distributor that the account was canceled."

So I asked to be copied on that communication and of course they couldn't do that. So I was just as persistent about the cancellation as they were about selling it to me. So when I told them I would call back every hour on the hour every day till they told me it was canceled, they put me on hold to call the distributor, I said "that is great I am right outside the distributors office." She came back on line and said "SIR this ACCOUNT has been canceled." OH YES and I recorded that entire phone conversation.

So my credit took a hit because they ran an inquiry. Which they said would be a soft hit. I should have known better however since I handled all of this on DAY 1 and DAY 2. I do believe I am in the clear. I will continue to call to validate that this account has been canceled and keep monitoring my credit to make sure that no new accounts appear and watch my account to make sure no debits occur.

So was I persistent? OF COURSE. I am sure there are far and few that do everything I did. Glad the wife and I talked afterwards. Happened on a Sunday night and made all the moves on Monday and Tuesday. So do everything I did and video it for your records. Do not trust the Distributors that it is taken care of. If you financed you better get on the horn and be the bug in the financial institution or else you will have a different game to play once they start taking out of your account and this account is on your credit history. Word to the wise this is a world of everything caught on camera. Use it to your advantage. I was trying to be nice. After the wife and I talked, she was like, "Naw I want the old one back and I don't want to spend that kinda money!" CYA take video, DOT THE I's and CROSS THE t's.

We were told that the only way to cancel the contract was to send them the Notice of Cancellation from the bottom of the contract within 3 business days of the purchase which we were never told by the sales person. We also received a Kirby owner registration form from the sales person that states "Your Kirby Distributor is required to disclose to you prior to your purchase whether your unit was subject to prior demonstrations and or sales" which the sales person did not. I asked him if the vacuum I was getting was brand new and he stated that it was. So now I am stuck with a used vacuum and I'm being charged for the price of a brand new vacuum.

I went to the Kirby website which led me to this website where I found over 1,000 complaints similar to mine. I read that Kirby was contacted and did not respond. I am very disappointed with a company of Kirby's reputation that they would allow this type of scam to go on and not seem to care. I have known of the Kirby brand for most of my life. They make an excellent vacuum cleaner and do not have to stoop to this level of tactics to sell their vacuums. I am not rating the company because of the poor quality of service that we have received.

The worst part - which has brought me here today, is your payments can be made online. (So nice you think, so convenient!) WELL! You can only access the financial website through Internet Explorer. What a joke. Which I guess would be fine, if Macs supported the worst web browser possible, which naturally they don't. In every possible aspect of this product, it is hands down the worst possible thing you could ever purchase. I could literally go on and on but I have to go shopping online for a working vacuum after I figure out how to continue my payments through booklet, because they are so damn outdated.

I have been trying to cancel this since last year with no luck. The distributor is the rudest most horrible person I've spoken to. I have stopped paying for it so now I'm getting calls from finance company. The letter my Dr. wrote concerning my health apparently was not good enough for the distributor to cancel under their disability cancellation policy. I am now starting to call attorneys.

I feel like the sales guy lied to me about the product. He said it would vacuum as it mops. It doesn't. He also walked right into my room WITHOUT ASKING, and took my sheets off my bed to vacuum the mattress. Then, he told me not to tell my neighbors how much I paid, which was close to $2500. I then find out that most people pay HUNDREDS less, even a thousand less. And they took my Shark vacuum, which I loved compared to Kirby. It leaves soap and water on my floor after I mop. And it's too clunky and heavy. It takes me hours to clean the house now instead of 30 min.

I feel like I have been scammed, especially since no one will help me. They just refuse to cancel my account. And now that I know how they operate, I do not want to keep this product from them. They are dishonest people who are in it for the sale and not their customers. The guy said whatever he had to do in order to make a sale. He lied to me and from all of the other complaints, they all lie. I am looking into filing a class action lawsuit against this company. I am so furious. I just wanted to cancel and have them pick up their vacuum but they refuse, so now I will take legal action. This could have been an easy problem to solve.

This is a MACHINE that has powerful suction, an actual transmission, a rug cleaner, and multiple attachments, including a great upholstery cleaner. Hygienitech is a product that has sold for $10k, and appears to be nothing more than a KIRBY beater bar with a light on it so the dust mites in all your mattresses and rugs in your oh-so-clean homes can be eliminated. I love my Kirby vacuum cleaner and even though the salesperson spent time in my house "doing his job!" I feel like I have a quality product. Jeez, people give these hard-working folks a break, huh?

I understand that you can't enforce a return. But, Kirby can choose who to do business with and GPD (or Team One) Promotions doesn't reflect positively on Kirby. If I would have bought a $2000 appliance anywhere else, it would have been easier to return. So, basically, I feel like I have been scammed and taken advantage of. Again, Kirby chose to do business with GPD. It's like Walmart buying products from vendors. If a customer has a problem and wants to return it, Walmart is in charge of that but if they have multiple issues with products from one vendor that relationship will be scrutinized and possibly terminated. It's a real shame that this has happened. I have no way of showing that GPD received it but they did. Again, I have had no issues before with places not receiving letters.

I was told that the managers were in a competition to see which team could sell the most. I was told that if Michael ** (the seller) had 3 cancellations in 90 days that he would be excluded from a trip to Las Vegas. On top of that, I was told that I would get the wet or hardwood cleaner part because they were supposedly out of it. I never received it this either. So it just seems like one big scam all the way around. Kirby chooses to do business with GPD! Either way you look at it, GPD is representing the Kirby name. And it looks like a scam. I just want to return the Kirby that I have never once touched and also don't have all the parts for anyways. I am very disappointed and feel like I have been scammed.

It was about 40 degrees outside and 7pm so I felt bad for her. We let her in to wait on her boss to come and bring her the vacuum cleaners. I told my husband something was weird about it but was like "Well I guess they can just clean the kitchen floor, that won't take them too long." The boss arrives and drops the vacuums off and leaves and we sit down because we 'have to watch her'. She starts asking us questions and by the time she finishes putting all the flippin' pieces together it's already been 30 minutes. She asks us a gazillion questions and starts to show us her vacuum and all the dirt she was pulling out of the carpet. It WAS pretty impressive what the vacuum can do but had I known she was trying to sell it to me I would have told her NVM. I am so dumb because we did not realize that we were being sucked into a demonstration of the $2,800 vacuum.

After being in the living room for a while she looks at my bedroom door and says what is in there? When I told her it was my bedroom she let herself in and proceeded to take the covers off my bed. What the hell?! Anyways at 9 PM (2 hours later), I think she is done! She tells us how much it is, we tell her we have a baby on the way and there is no way we can afford it. She makes a phone call, offers us a different price, makes another phone call and offers us another price. We still decline. I can tell she is kind of irritated by now but she says that she still has to finish cleaning my rug or she will get in trouble and I am thinking "OMG I have not even made dinner for my family, showered, even taken my clothes off from work." And by the way she keeps saying she is hungry so I almost felt obligated to feed her.

So OK she cleans the rug, AN HOUR LATER and it's 10pm. She is just sitting there for about 15 minutes waiting awkwardly with my husband while I finally change into PJs and I think she is about to leave. Evidently 1 boss takes several demo-ers at a time and drops them at different places and when each one is ready the boss goes back into each home and makes HIS final pitch. SO he finally shows back up and she tells him how much we loved it but the price is not right. He makes a pitch, we tell him no. He tells us about his family and how his daughter is going to college soon and when he found out where she wanted to go he says "Daughter don't you know I sell vacuums for a living?" You know, insinuating that his struggle is real also.

He thanks us and walks out the door and calls the girl out there with him. We thought she was getting yelled at or something but she came back in and hands us the final offer and it was $37 a month, no money down, and $998. She tells us that she forgot to mention this contest she is in and she needs a few more points to win the final prize. I don't know what I was thinking, LORD HELP ME. I think it's that I was feeling weak and I needed my husband to be the one saying NO but he did not say anything and I felt obligated. UGH. So I said OK. She says "OK, I just need to make a couple of phone calls." By now it's about 10:45pm. WHO STAYS IN SOMEONE'S HOUSE THAT LONG and THAT LATE???

In the meantime I post on FB making fun of myself for being suckered into this deal and a friend immediately calls my husband and says "DON'T FALL FOR IT. DON'T BUY THE VACUUM!!" He said he used to work for the same company and although they are awesome vacuums, that they could sell it to us for $300 if they wanted. By now she is already on the phone with the credit people and I am frantically trying to figure out how I can get out of this. My husband wusses out and says he is not breaking the news to her. Then I remember that she had mentioned I would have a few days to cancel without being charged so I calm myself down and decide that's what I would do. I go back and sit with her in the living room. She can tell I am bothered by something so I tell her that a friend is telling us not to go through with it and then she gets mad and I feel awkward so I'm like "It's OK, just go ahead."

And remember that comment the boss made to his daughter that I mentioned, well the girl is now telling me that she has the opportunity to be in the same position as the boss and said "Yeah he started where I am and look at him now, he is a millionaire." Imagine that! And by 11:15PM we are finally DONE. But by now I am just pissed, confused, feeling so stupid. I mean why did my husband answer the door in the first place?? She does confirm that I have 3 days to cancel (which I plan to do as soon as I get home TODAY) but now they have ran something on my credit so it was just a HUGE waste of my time.

The last thing that pissed me off was when she was leaving I was going to put our old vacuum away and she says "Wait, I have to take that with me" and I said "WHAT??" Cause in my head I am thinking about my plan to cancel so now I will be left without my own vacuum?? And she says "Yes it was part of the reduced price that he gave you. We have to take the vacuum as a trade in." She could just see the annoyance in my eyes. So I asked her about if I cancel then what happens and she said that they will switch the old one for the new one if I cancel. Therefore I will receive my old vacuum back. I have my fingers crossed but have just been rubbed the wrong way over this stupid vacuum. I cannot believe I fell for her spiel and reading other reviews that are just like mine just make me all the more mad!!

I missed 2 payments because my car broke down and my Water heater went out. I was past due by $124. Not a lot of money, but the way they are treating me you would think I ran off with 15 vacuums and all the money. I received countless harassing letters from the company telling me I'm causing myself embarrassment and they have reported me to several collections agencies to make it impossible for me to get any sort of loan and if I want to avoid any more derogatory reporting I better pay them within a couple days of these letters being sent out. The vacuum doesn't even work.

I called them to explain my situation and how I was appalled by how these people have been treating me. They refused to cancel my contract which I asked them to do because a vacuum is not worth all this and take the vacuum back and in short pretty much told me no matter what I do I owe them all the money. They will not cancel my contract and it's not their problem I have other debts in my life. The lady was extremely rude to me on the phone. I literally hung up and cried. People this is a freaking vacuum. You would think I bought the fountain of youth. All I can say is DO NOT BUY THEIR PRODUCT AND DO NOT PUT YOURSELF THROUGH THE HELL THEY ARE PUTTING ME THROUGH!!! I wish I could go back and shoo the salesman away...

THANK GOD I didn't fall for any of their **. They also say something about would I consider one if the price is more affordable. LOL, the whole time I just want to tell them affordability is never an issue for me, but I do look at the value and see if the product worth its price. But a vacuum for freaking $1000 are you out of your mind? 2 hours after they left, I looked online immediately and there are 2400 one star review on consumer report saying they couldn't even cancel within 3 day, and they wouldn't even honor to replace/fix the part within couple years that it broke.

So it shows you how crooked this industry is, and guess what, it took 4 hours, and I'm not joking, 4 freaking hours for my carpet to dry after they left. My old cheap carpet cleaning vacuum only takes 1 hour to dry. Also, they also left all kind of oil spot on my driveway from their van, so I was wasting time scrubbing my driveway after they left. NEVER EVER AGAIN. They should pay ME to get my house cleaned.

A different lady (the demonstrator I guess?) and a hyperactive salesperson came in. The demonstrator lady was very nice. She's the only reason I didn't want to totally pull my hair out. We chatted and I actually enjoyed her company. She wasn't pushy. Looking at some of these other reviews I was lucky I had a friendly one.

The two salespeople, on the other hand (who came in at different points in the 3 hour process), were ABSOLUTELY TERRIBLE. I got the vibe that the demonstrator lady felt bad for me and was embarrassed by them. I felt bad for her too, for working for such a sleazy company. Both salespeople were extremely pushy and would not take no for an answer. I was made to feel like a dirty, gross person if I didn't buy. ("Why would you choose to sleep on such a disgusting pillow?") Making people feel bad about themselves is the "opposite" of how you get a customer.

At one point, Mr. Hyper sales guy knocked over my dog's water bowl while telling me how my current vacuum was the devil reincarnate. Water went everywhere. Later, when the other one called his "boss", I was trying not to laugh because it literally seemed like he was listening to a recording and repeating it. Ha. I don't believe there was a "boss". Just another tactic. The price kept lowering with each of my refusals... 3000, 2500, 2000, then 1500. Still an astronomical price for a vacuum.

I could maybe afford it, sure, but I didn't WANT it at ALL. I was happy with my current vacuum. The Kirby looked ridiculously hard to use AND my area rug was not clean at all after the shampoo. Three hours of my life I won't get back. And nothing to show for it since my rug is still not clean. I have a "real" carpet cleaning company coming next week. At one point I almost caved just to get them to leave but I thank my lucky stars I didn't. Big lesson learned today, for sure. Never ever again will I let any random company into my home.

I let them in and probably would do it again. They were kind of dishonest about who they were but I am very familiar with Kirby and what a great product it is. I know they don't do advertising and that this is the only way it's sold. So while I was slightly put off by that, I needed my carpets cleaned. They were there for about 2+ hours and basically cleaned and shampooed all my carpets Plus a runner. I was upfront with them when I let them in telling them that I was not going to buy although I knew and liked the brand.

Told them I needed the carpets cleaned and if they would do them all, they could do a demonstration. Also told them that I have a cleaning lady and she uses her own supplies including vacuum. So, they came in and not only vacuumed and shampooed the carpets, they groomed my German Shepherd with the dog tool, and vacuumed my bed for dust mites and their feces. (This was the part that really grossed me out) If I was going to buy it, I'd buy it for that. I was horrified at what came up from my mattress. They also didn't do the best job cleaning up all their little filters. I had to vacuum some of it up (with my Dyson which I love dearly). So I'd probably give them a C because they over delivered on service, but were somewhat dishonest getting in the door and sloppy on the clean up. They used me but I used them back and am pleased at the way my house looks. They didn't hassle me much about buying it.

After about an hour of dirty pads and about a small square of my living room rug being done, which never got shampooed by the way, I wanted these people to just get out. We tell them we can't afford it. They continue to call their boss and reduce the price. This happened about four times. They were very eager and pushy. Then one of the guys that was cleaning goes to my kitchen and makes himself at home by eating food that I had out from lunch on the stove... Wow. Needless to say I got pulled into this vacuum just wanting these people out. Ended up costing me 50$ down 70$ a month. I looked into contract and saw that we had 3 business days to return with no penalty. So I cleaned, signed, and returned. Lesson learned DO NOT let them in.

While the woman who was supposed to be cleaning my rug was showing me how dirty my rug is my landlord came to my door. He hadn't been around for a while so he was going around checking up on everyone. While he was at the door he asked me what was going on inside because he heard the vacuum turning on and off I told him about the vacuum company and he said that they didn't even have permission to be on the property. So now I'm wondering how they even got into our apartment building. He left and I went back to watching her. The whole time all she was doing was vacuuming small parts of my rug and showing me filter papers with dirt on it. Then went into my kitchen and vacuumed under my stove to show me the dirt from there. About 2 hours goes by and I'm still waiting for her to vacuum my whole living room and shampoo it. She might have vacuumed about half of it and then shampooed a tiny corner of my rug.

The sales rep in training who had come in with her earlier had already come in 2 times asking how I liked the vacuum and if I thought I might be interested. I told her I would have to talk to my husband about it and see what he says. She wanted me to call him while he was at work to ask him and when I told her I wasn't going to bother him at work about a vacuum she got mad. Finally the woman was finished with the "cleaning" and she was packing up to leave. The pushy sales rep is still standing in my doorway trying to get me to give her money which I told her I didn't have. I said "why don't you give me your number and when my husband gets home I'll talk to him, if we decide on getting it we will call you." She said "ok!" with a big smile and left. Well we decided that we couldn't afford the crazy expensive vacuum and I didn't call her. Around 8 at NIGHT our door buzzer rings and my husband let them in without asking who it was.

He opened the door and the sales rep in training just walked right in with the one who was supposed to clean. We told them we weren't interested and they kept pushing and pushing trying to go down on the price when we said we couldn't afford it. At one point one of them got so mad we weren't going to buy this stupid vacuum she said "fine then your child will be playing in dirt since your rugs won't be clean" I said "don't say crap like that in my house. We're not buying your vacuum so get out and stop bothering us." They finally left. They act like jerks when they start to realize that they aren't going to get any money from you! Don't open your door for these people! I learned the hard way!

A very long demonstration yes, but he was really nice, friendly and wasn't pushy. He understood that my husband had to be involved as the price was over $2,000 for the machine. Kirby's ARE worth it as they have a 100 year warranty. His boss came back and when my (annoyed) husband came home, (there was a strange man in his house with his family so safety was a concern for him) the boss started trying to sell it offering a cheaper payment, etc. but Stephanas stepped in and told him we discussed everything and that my husband and I would have to talk about it.

I hate door to door salesmen as much as the next person. They waste time and I don't want what they are selling. Even though the Kirby was out of our price range at the moment, I eventually want one. I have read all of the negative reviews and wanted to give one that was decent. The machine works. The salesman we got to our door was one of a kind and gave a great demonstration and was overall excellent in his profession.

As I am sitting there, they are telling me about the trips they would go on if they sold a certain amount of vacuums a month. Then asked if I could afford it. I said no and that I would have to discuss this with my husband which would be home any minute. I had my 4 children home with me. But I made sure I had my oldest on her phone ready to call the police if needed. I even took their pics in case something happened and sent them to my husband.

Long story short, when they left they thanked me for my time and seemed very rude before they left because they knew I was not going to buy one. Lesson learned...I will be buying a 'no soliciting' sign for my door. But for now I wrote out a sign that said "If you are selling something, danger, turn back now and get away from my door". Thanks to my 10-yr old daughter for making that for me.

I can safely say it was the most terrifying and unpleasant experience I've ever had with any door-to-door salespeople. They left their number, and I looked up what company they were working for. Sure enough, I found myself here on ConsumerAffairs, reading everyone else's stories about their bad experiences with Kirby Vacuum Cleaners.

My hubby & I took turns following this guy around as he offered to show us different things to do with it, including the bed in my son's room. He was too comfortable touching intimate areas of furniture unbeknownst to him. I ushered his presence back to a more comfortable area of the home - back where we started near the front door. Funny how he offered to set up in our living room 1st thing... So happy we kept him away from my children. He was a creepy character with missing teeth & a suit on. He never did clean an entire area of our hardwood foyer, but instead kept to small samples of areas, whipping round disks to show the dirt lifted from these areas. I distracted him while my hubby looked up reviews and came across this site. It was too staggering to miss.

THANKS YOU PUBLIC FOR SHARING ALL EXPERIENCES!!! The sales pitch has been way too familiar. He kept making calls to his sprvs when we decided we had no interest in paying anything upfront. He offered price decreases continuously, offering final price of $1300 with a monthly payment of $34 for 49 months - well we did the math - that's $1666 - who was he kidding??! I mean, hubby wasn't even interested in calling him out on his rubbish. He simply told the guy to wrap it up and informed him straight up that he viewed the reviews status of the product and was no longer impressed. The cost is a joke. I even asked the guy if he would offer leaving the demo filter operator that shows me the dirt as it's being lifted and he behaved like he had never been asked such a request.

Of course I only asked to test the loyalty of the product. Their own supplies are sure to work but you won't fool me when you thought you'd leave me the product you put together in my home (which I have no clue how many times had been used). I truly believe they also sell the vacuums they take from homes in "trade value" which they also claim to give to the needy. Again - who are they fooling?? I happen to like my lightweight Christmas gift from my in-laws!!! Please let the next unsuspecting prey of people stumble upon this site before they get sucked into this scam, lawd!

The first thing I did when the "boss" left was to google Kirby and this site popped up. I told Alex that there are more than 1200 complains about his product & there is no way that I will purchase this vacuum. He cleaned and shampooed my area rug, drank his tea and packed his stuff & left. My area rug is still dirty looking with some brown burn marks on it that I don't remember seeing them before. Oh well, fool me once shame on you, fool me twice shame on me.

I told him I was allergic to fragrances when he first came in, but then decided during the time he was here that he would spray some cleaner all over one of my living room chairs. Well guess what, it had a strong fragrance and ended up giving me an instant headache and made me really sick to my stomach. So at that point I had enough and asked him to leave. He then got back on the phone with his manager and continued his sales pitch, now it was $1800 (His great deal for making me sick). This all took about an hour and a half or so. I couldn't get the guy out of my house after repeatedly telling him I was not interested and had things to do so he needed to go.

I had to threaten to call the police if he didn't leave. I was home alone with my 3 young kids and it was starting to get scary the fact that he wouldn't leave. Once I brought up the police he finally starting packing up and that was the first time I had seen him move so fast. I will never do that again and will NEVER buy a Kirby. Great customer service Kirby, what a way to get and retain customers! All I have to say to anyone reading this is just don't let them in for any reason.

The vacuum works better than any Dyson I have used and the dirt canister was proof 'cause I vacuumed before they got there and they do have Mercedes Benz transmissions in them. Yes the vacuum has a drive and neutral to help push the heavy thing. But still!!! 2,800 plus for a vacuum???!!! Come on. That's just stupid! Well short story short, I ended up pressured into financing the vacuum for 1,400. Now I went out and bought a $1 no soliciting sign. Don't let them in unless you WANT an amazing, working vacuum that is insanely OVERPRICED.

2 men showed up about 15 minutes later. The "boss" asked me if I was moving and I said "Yes, I just finished unloading the moving truck 6 hours ago, which is why all my furniture is wrapped in plastic and there are boxes stacked to the ceiling." I saw his jacket and asked him about the Kirby that the other man was setting up. I should have put a stop to it there but my mom uses a Kirby canister vacuum so I was slightly interested and am empathetic to sales people. Long story short, boss left, I offered the other man some water which he took, and let him know there was a bathroom around the corner and he was welcome to wash his hands when necessary because he was handling his little dust bunny pads.

An hour and a half later and he's talked a lot of talk and has only touched a 1ftx1ft square of carpet downstairs. He's insulted my Dyson (which I bought 4 years ago for $400 and I have definitely gotten my money's worth even for it being made of plastic), he keeps calling me a clean girl (insulting), and anytime I try to get him to move upstairs to really show me how the vacuum works he deflects and sticks to the new carpet downstairs. He had caught sight of my uniform and asked me if I was military and I said yes. I saw the dollar signs light up in his eyes and that's when he finally got to the price of the vacuum.

In my stunned silence at learning these beasts cost $3500, I stuttered about how, yes, I'm a clean freak, but... which prompted him to immediately call his boss and say that he made a sale and kept saying "Yes she's a very clean girl... very clean girl and she wants the vacuum..." He did NOT read my body language at all. I was agitated, uncomfortable, pacing, arms crossed, I even chewed my nails a bit. I had to push the anxiety away, take a breath, and steel my spine. I had no idea these were $3500. He kept mentioning a trip to Las Vegas and how he needed to sell 7 more units in 2 weeks. He tried to play it off like he could give me the vacuum at any price and I should tip him at least $100. He also tried very hard to play the sympathy card on me, mentioning how he lives in Wyoming in a really small and crappy studio apartment and sometimes he doesn't have enough money to eat.

He kept asking me about my military experience and I told him I have debts and bills to pay like everyone else, I can't afford $3500 which prompted him to try and strike a deal with this $30 a month with a 20% interest fee and all that nonsense and I told him it wasn't in cards, I can't afford that. He then tried to persuade me to put $900 down right there to buy it and I could leave any tip I wanted. I told him "No, I can't afford it." Almost every time I told him I couldn't afford it, he was on the phone with his boss talking about me like I wasn't there. "The clean girl... yeah... she says she can't afford that." He then said he could sell it to me for $800 and I said that was my share of the rent for a month. He seemed frustrated with me almost as much as I was with him.

His last ditch effort was basically saying that without my sale he couldn't go to his "dream trip" to Las Vegas, and I told him for $3500 I could take myself and my boyfriend to Las Vegas 4 times, lavishly! That was a downpayment on a car to drive myself to Vegas! I told him there was no way it was happening, it wasn't my job to pay for his trip to Las Vegas. He could just as easily go back to Wyoming, work at an Old Navy store, save up for a few months, and then go on his trip. I was so frustrated, exhausted, and I had just had it with these strangers in my life. It was nearly 10pm and I hadn't been able to get my house together at all. I put my foot down and said "No, it isn't happening. I have extended my hospitality and you've worn out your welcome. Please leave." When he finally left, he had done me the favor of knocking his full glass of water over on my carpet. I went and bought a No Soliciting sign the next day.

He started talking about financing, how he is working his way through college, etc. After a little discussion, they both left. Took the bottle of spray cleaner with him, not that I care. After they left, I looked online, which brought me here. Although I did not buy, I wanted to post to warn others. NO household vacuum is worth $2000!!! So, if a Kirby salesman comes to your door, first thing to ask is the price. From what I see here, it looks like a full-on scam anyway.

I have called the finance company and Louisiana cleaning systems that are threatening my ELDERLY mother with fraud charges for signing my dad's name, which they convinced her to do, unless we pay for this stupid thing. BOTH companies say, "We weren't in the home, it's the salespeople. We can't help if your mother committed fraud. We are going to bring up charges against her." The finance company and Louisiana Cleaning Systems are all tied together, they support each other. My mother is mailing me all of the papers and my attorney is going over it. I live in Texas and my mom in Louisiana. I have hired an attorney well versed in Louisiana Law.

Finally I gave him warning and then they left. The value of vacuum was set to 13000 AED which itself is too huge. When I told him to give me time to think, he was just not ready to listen. I asked references of existing customers multiple times but was not ready to give. Final verdict: PLEASE DO NOT FALL PREY. These salesmans are cheaters and crooks.

Right after she leaves, attempt to vacuum my whole house. Vacuum is cumbersome, heavy, complicated, and very unpleasant to use. Mailed in my cancellation that night. You only have 3 days to cancel so I wanted to get it over with. Shame on Kirby for real. The young lady was talking like she changed her life thanks to them. Reminded me of when I drank the kool aid and sold Amway garbage for about a month. Classic borderline pyramid scheme. If you want a powerful, but heavy and poorly designed vacuum, you can get a genuine Kirby for about $350 on eBay.

The sales guy stayed and the girl and the other guy (the manager) left. And I was alone with Kirby the salesperson. Like many of the other reviews have said, it takes forever. It was about 5:30 pm and I told him I needed to pick up my kids. I've never picked them up that late before. And I was mad because they ruined my routine. They made me sacrifice my children so that I can listen to a stupid demonstration. And the guy knew he had to leave asked me when he could come back. I told him I didn't know... which was a lie. I just didn't want him to come back. He mentioned trying to win a trip to Arlington, TX. What a horrible trip! Why NOT something more believable?

I think Kirby is in the business of lying to make money. I don't believe in their product. I'm sure if we put filters on NORMAL vacuum cleaners it would look just as dirty. I can NEVER support a company that lies upfront to get into your home, continues to lie to make you feel dumb, ridicule your vacuum cleaner -- which I agreed was trash, but I needed a new one anyway. I told him we were thinking about getting iroomba because I don't have time to clean and it can clean when I'm gone. He then tried to say he has a daughter... blah, blah, blah! I have 4 children that I have to support. I researched them after the fact. I wish I had known about them earlier on so I would never have let them in. Don't do it. Don't buy it. Don't give them eye contact. Just shut the door in their face! And don't feel guilty. They don't.

To the other folks complaining about the sales tactics...well, I have mixed-emotions on their sales methods, but sales is sales and a lot of times people say "not interested" as automatic response before the salesperson even has a chance to show them whatever it is he or she is selling. So, I guess some salespeople can be a little pushy.

However, to the folks out there whining about not being able to get refund because they owned the product less than 30 days.. In most states you have a 3-day cooling off period. This means you have 72 hours from the time you sign the contract to cancel the sale. The 72 hour period includes weekends and usually this cooling off period does NOT extend to car sales. Those usually do NOT have a cooling off period. The law was set up because people have been known to be "pushed" into purchasing something through high pressure sales tactics. So, this law was passed to give people a chance to cancel the sale AFTER signing the contracts... 72 hours is enough time to figure out whether you were "pushed" into making a purchase or now.

To the folks that are complaining at the price of a Kirby.... that would be like complaining about the price of a Ferrari or Maserati...Those are costly cars... and so are Kirbys. I admit the price was a bit of shock, but considering my husband purchased one in 1989 for the cost of $1600, then I could understand the latest "sticker price" of just over $3200. Notice I said "sticker price." This is NOT what we paid for unit. This is when YOU need to use your negotiation skills...The salesperson is there to make money and you are looking to get a fair deal...just like when you buy a car...You BARGAIN. If bargaining is not your strong point, then don't deal with any Kirby people.

Lastly, to the folks who think they can get a better deal online... Well, you can, but that deal will NOT be from Kirby or an AUTHORIZED Dealer. It is AGAINST Kirby's policy to sell online or through any other outlet than going door to door. So, if you buy a unit on the web, it is NOT from Kirby and I would bet it will not hold the same warranty as Kirby... Ours has a 3 year warranty extended to the original owner as long as we purchased it from an in-home sales presentation (which we did). The warranty covers just about everything except bags and belts. Plus, it's got fire insurance... if the darn thing burns up in a fire they will repair (if possible) or replace. Point is... buyer beware, if you are NOT buying the unit from an authorized dealer.

We got a VERY good deal on our new Kirby... My husband has owned Kirby's his whole life (he even fixes old ones he's found that were discarded). The older ones were a bit heavy, but the new Avalir can be pushed around with a finger. I'm not disappointed with our purchase...we worked out a great deal that was really to our advantage and we saved MORE than 50% from the "sticker price." I would HIGHLY recommend Kirby vacuums to people.

After hours & hours, partly talking about his own personal life, we said, "We have to have you go", as we were trying to leave to go to town. When they knocked on the door & said, "Hi! Can we shampoo your carpets for free?!" So, he finally called John, his boss, to come get him after we told him we couldn't even pay $20 a mo. right now. So he said, “Let me talk to John & see what kind of deal we can do". So John says, "Well, I'll defer payments till Dec. 25th since you expect your SS settlement around Jan.'16" & "If it doesn't come?" then we asked, he said, "No problem we can just pick it up."

Weeks later when we felt well enough to try it out, it was WAY too much machine for us to handle. Then a $77 payment came for NOV (not Dec.). I've talked to John by phone & text back & forth & he will NOT honor his word to us. So now my 87 yr. old mother has this going against her credit, she's scared to death she'll be called to court, go to jail. I sent this John a text about this as the finance lady said he's the ONLY one who can fix this, and it's BEYOND me, WHY this man can do this to my mother and live with that? My advice, DON'T EVEN LET ANY KIRBY SALES GUYS IN YOUR HOME. Turns out, this is COMMON for them.

I'm writing this review to say that the sales experience was not bad in any way, other than it caught me at a time when I didn't expect a salesman at the door and it takes a couple hours for him to fully explain all it can do, demonstrate how it works, and talk to a sales rep. I'm hoping it lives up to its name, because I will actually be one to use it for many different task that the attachments make possible, such as painting an old work van, blowing the garage/deck, and spraying insecticide on some shrubs. So, we'll see. Till then, my experience wasn't so bad.

I go to try to shampoo and all it does is spit foam out all over the place. I go get my 100 vacuum and at this point I notice just how much she was ripped off. The canister on my vacuum filled up, and this was AFTER I vacuumed with the KIRBY then I go to shampoo again with my cheap Bissell and guess what? It cleaned 100 times better than this 2700 machine that was sold to my elderly mother. I call and it seemed as if it wasn't taken seriously, my concern that my mother was taken advantage of, didn't even offer to fix it. SHAME, SHAME, SHAME. If anyone is interested in a class action lawsuit let me know.

I called the sales office and told them, I had cancelled. They said I had not sent the paperwork back so I sent the paperwork back (this is on day 5 now). The sales girl said she would talk to the main office about this and get back to me. A few days later the finance company calls again and tells me the sales office said the contract was not cancelled. The only calls I have received were from the finance company. The sales office apparently does not feel they need to speak to me. I will not ever give this company my seal of approval. Besides this what else can I do?

Like some of the other comments mention the "dealer" in our case also left a fake number which appears to be a convenience store. The paperwork lists his name as "Keeynan". On the company's Twitter they asked how was your Thanksgiving? Mine was ruined as I learned that due to this purchase, my parents will have a bill for the next 36 months that is as late as their annual property taxes. Often when our loved ones are scammed or feel they've been talking advantage of, they are too ashamed to even discuss the issue with relatives or even the BBB and therefore the cycle continues. Can't believe an American company in business as long as this one would turn a blind eye on the sales practices being perpetuated by their staff. I've never heard of Oreck customers getting gouged like this.

A representative called and set me up with a date and time. Exactly on time a guy comes knocking on my door and tells me he's here to clean my floor and hopefully sell me a vacuum. He told me about his job and a little about his life and then went straight to work. He was here for 4 hours, showed me how every piece worked, put some baking soda on my carpet and had me vacuum with my dirt devil (which I always thought was a great vacuum). I vacuumed the small soiled area as he counted how many strokes it would take to clean. After 20 strokes it looked good. He told me to do it 100x so I did as he counted out loud.

Then he put the Kirby on the spot and counted to 3, shut it off, opened the filter and it was full of baking soda. I was impressed! He said he was gonna vacuum the entire carpet and then shampoo it, assuring me it would only take 10 minutes and then about 45 to dry. While I made a list of relatives and friends to recommend (I couldn't believe how impressed I was, honestly) we talked about the price and the discounts I can get. Also gave me $ off to take my old vacuum. At the end of his presentation I was excited and impressed. I bought the vacuum and cleaned the hell out of my house. I was not fooled or tricked. Only impressed..

We had problems with it, I ended up calling the office about it and the person I spoke with said she would take off and have me pay $1500 instead of the $1700 sales price. I agreed to it but this cleaner was not working right. I finally found a dealer in my area, was told that the person that worked out the deal was no longer employed. I ended up paying $1700 the machine that is still not working. All the parts with it are still new in the box. I have been to the office a few times, last time I was told the owner was sick. I am stuck with this vacuum cleaner that doesn't work. It's paid in full and I want either my old one or Kirby to do something about this one. It doesn't pick up dirt and I am frustrated. Thank you.

He asked me where I wanted to clean and I told him the entry way was the place with the most traffic. The sales guy ignored me and went into the living room where my 3 yr old was watching TV in his underwear. I should also say that for the entire demo I was in my bathrobe, pj's and slippers coughing up a storm and blowing my nose. I told the guy I only cared about helping them out to get their last demo so they could be done for the day and I wasn't buying anything. I repeated that several times over the next 2 and 1/2 hours.

The guy did all the usual demonstrations, yeah my carpet is dirty, my current vacuum isn't as good, blah, blah, blah. I told him I saw the value in the product but absolutely was not going to buy it. I told him it wasn't a matter of value it was that I had absolutely no money. He just kept going, calling his boss to get some special deal and lower payments. He kept bringing up meeting his quota and winning a trip to Florida (for him, not me). Finally he got the payments down to just $25 with nothing down and putting "$100 he was going to win by meeting his quota" and the full cost of my Shark vacuum off and casually mentioned that the payments would go up to $89 next year (it's November). He did the whole assumptive sale and handed me the paperwork. I handed it back and said I still wasn't buying it. He just stared like he couldn't understand.

I had to repeat that I wasn't under any circumstances buying the damn thing. He just wouldn't stop and I started to get really uncomfortable. He then told me he won a free Kirby just that morning in some drawing and he could sell that to me for really cheap. He asked what we would have to do to get that done. I told him flat out he'd have to give it to me for free (I knew he wouldn't, but at this point I was past being nice and understanding). He said he was going to ignore that.

Finally I had to get angry and told him I was done and he needed to leave. He was still trying to make the sale and trying to move on to the shampooing demo. I told him not to bother. He told me my carpet was so dirty it probably wasn't a good idea anyway (jerk). By now the van that dropped him off was gone. He had to call them to pick him up. He cleaned the vacuum with a wet paper towel and left it on my floor along with all the dirty filters he'd used. I'd asked him earlier if he wanted a garbage bag and he said no he had a bag to put them all in. He stood outside my house smoking and flicked his cigarette butt in my yard (you know, that place where my children play).Thank goodness they were pulling out when my husband pulled in from picking our daughter up at school. He probably would have punched the guy.

About 20 minutes later he and another guy came with the vacuum and the new guy started demonstrating it and the original salesman left. The vacuum was impressive in my opinion, the gentleman did keep cleaning the same area and never really totally vacuumed the hallway. This rep was somewhat professional, however he was moving really slowww and after vacuuming with 20 pads, showing me many different uses of the equipment, and cleaning a window he then started to shampoo and discussing price. In the meantime he made a phone call saying that I liked the vacuum, but that I wasn't comfortable with the process.

Knock Knock! A nightmare came through the door, this man Devonte made me feel really uncomfortable. This young man was so rude, verbally abusive, shady, and he even started insulting me at some point. I started raising my voice letting him know that it was time to leave after the insults. I'm glad that I stood my ground and hopefully taught my children a thing or two.

Don't ever let a vacuum cleaner salesperson in your home and stand your ground to avoid getting ripped off. I was being offered this vacuum anywhere from $2400 down to $1080 or $30.00 per month. I'm sure I took a ding on my credit for them checking and I don't have $30.00 a month for a vacuum and well that would have been a rip off considering the machine was used, is about 4 years old technology wise, and you can buy it for about $500.00 brand new online. For the entire day after this incident I felt terrible about this experience and cringed at the thought of other people who were scammed into highway robbery!!! I just want to tell every consumer beware! If Kirby is associated with these salespeople, nobody should ever purchase their vacuums, I was just moments from calling the police I was so uncomfortable and I have been around the block a few times!!!

I decided it was time to upgrade so I purchased the Avalir. First of all, they gave me $400 for my old vacuum and if you saw how bad I beat it, you'd know they were generous! I have my own cleaning business and I couldn't do a better job with any other vacuum! I'm sorry but I disagree with every complaint on here that says Kirby's are junk! Once you get used to using it, it does an amazing job. I am very glad I bought my Kirby 13 years ago, and I'm sure I'll be glad I bought this one.

It actually pulls up pet hair. It cleans wonderfully. Most of the functions are very basic, mechanical things like actually turning knobs and winding your own chord instead of the retractable thing. After 2 vacuums with retractable chords that ended up refusing to retract after a while, I am happy to have something that just lets me do things manually. Lets parts to break. Oh, and this isn't plastic and cheap. It is heavy-duty. You get what you pay for. The end.

Fast forward 3 plus hours later. At this point it's getting awkward. He also insults my current vacuum. I keep telling him to wait for my wife to get home not because I want it because she would be more forceful. I see my wife pull up. I go out to meet her. I tell her about the guy. My wife walks in and tells him we're not interested. He became a jerk after that then keeps pitching it to her after. After the fourth, "No," he starts packing up and slams everything back in like a two year old and takes forever to clean up not saying a word only asking to use a phone to call his boss to come get him ("How do you not have a cellphone," I thought) as he's leaving. I watch to make sure he doesn't key our cars. I would never buy a vacuum that is over $2,000. I need to get more important things done to my house first.

So 2 guys (one maybe his supervisor and the other one is a Filipino, a sale representative), anyway, they arrived around 7 pm with a "new vacuum" in a box. The Filipino stayed and the other one left then we realized it was a sales presentation. But at this point I felt terrible for this Filipino guy trying to do his job. He explained to me that he will do a Kirby vacuum presentation with no obligation to buy anything. Just fill up the survey forms, comments and rate us.

Anyway, he started to unpack a vacuum and a bunch of attachments then he started to clean our carpet, our mattress, our floor (a small area on each one). Then after 3 hours of watching his demo and hearing the wonders of this machine, he started to clean the floor, what by the way, ended up looking exactly the same dirty as it was before. He asked to guess how much this machine was. I said, AED 1000.00? He said, AED 12,959.00. We was shocked by the ridiculous price, then he said, "I need to call my boss to pick me up". Then he call his "boss" and started to go lower in the price and after 3 calls the wonderful machine ended up in AED 12,959.00.

We said, "NO!" And we are not planning to buy anything. We explained to them that we are in no position to have an extra bill but they won't stop and he had to call his boss to explain the situation! He was in some contest so he had to at least sell! My husband with a good heart agreed to pay AED 1000.00 a month, he give a check and the seller tells my husband not to tell to others the price even to our friend who refer us from this Kirby Avalir vacuum.

After 5 hours of purchasing the item, we canceled within 24 hours. We notified the sales representative that have the vacuum pick up from our house and we are canceling the vacuum for financial reason. We keep on calling the Filipino guy and he never answer. After 3 days they come back informing us that we can't have the vacuum to be returned because it was registered at Kirby warranty unless we will pay the AED 4,000.00. They are telling that one name one registration only so it can be cancelled.

We are canceling our order because it's not worth it at all! We can use that AED 1000.00 to buy diapers, milk for our newborn and food for our kids in the Philippines than a heavy and complicated vacuum! We can't afford to be so stressed and to get pushed so hard by someone, I am avoiding my husband from all of this stress because he just have his ischemic attack (stroke) one (1) month ago and he still under medication. They are very pushy salespeople!

I do not like strangers in my home but she seemed harmless and I am an older person who was raised to try to be nice to people and look out for neighbors and so on, so I finally asked her to have a look at my bathroom floor and see if she could do anything for it--it looked like it had never been cleaned before I moved in and I can't get down on my knees to scrub anymore. She assured me she could and left to get her equipment. When she came back she brought in a strange man carrying boxes who was actually doing the cleaning, thanked me, and left. When he pulled out that distinctive lower part of the machine I knew I'd been hornswoggled.

I am quite familiar with the good and bad points of Kirbys from growing up with one owned first by my grandmother and then my mother but I figured I might as well let him take 30-45 minutes of my time to try to clean the bathroom floor and practice his sales pitch in return. That was a bad mistake. He spent a long period of time running the vacuum over the same small patch of carpeting near my entryway door over and over, showing me how it continued to pick up dust and carpet fluff for several filter pads worth and talking about the various selling points even after I explained my familiarity with Kirbys.

When he touched on price I told him I was uninterested in buying one, and asked about the bathroom floor. "If it cleans that, will you buy it?" he asked, and I burst out laughing. I truly thought he was joking. When I said no, he replied, "Why bother, then?" Until I pointed out I'd been told this was only me allowing someone to do some small cleaning job to fill some requirement and that the woman and I had specifically settled on the bathroom floor. At that point the salesman told me he hadn't known that and changed the machine to clean lino, sprayed the bathroom floor with something, and ran it over the floor. (The only change I saw was that most of the floor got shinier. The dirt in the pitty portions of the textured lino didn't budge.)

Then he proceeded to take the shampooer/floor cleaner off the machine, asked if he could rinse it out, did so in my KITCHEN sink over the dishes waiting to be washed, and tried to wipe it off with my nice dish towel which he called a rag!!! After I stopped him and got him something else to use he carried it and the attachment back into my living room and proceeded to dismantle the rest of the machine, wiping other shampooer parts with the rag and dropping it on the carpet after each as well as wiping his fingers on the carpet after he touched each of the two other parts that were soiled with the oily stuff he had used on the bathroom floor!!! All this RIGHT on the same area he had demo-vacuumed, which is exactly where anyone coming in will have to step, ensuring the oily stuff will be carried all over my home!!! He was "disinclined" to not do any of this... and worst of all, he kept pushing me to buy the Kirby.

I finally explained that my health is deteriorating and that I am currently looking for a car that can just get me back and forth to physical therapy which (along with other elements of my medical plan) will hopefully change that, and that even for such an important reason I can't afford more than $1000 for the car which is making THAT difficult to find... "So you can understand why I would never spend $3000 for a vacuum cleaner, or even buy anything I had to make payments on at all". His reply? "So if I get it down to $30 a month you'll buy it." I just stared.

Yes, salespeople like to make sales, that's how they earn a living; but any salesperson who first brags about how he normally pays $3500 for a POOL CUE and just saw one for a real bargain at $2100 and then utterly ignores the health related reality of someone trying to explain it to nicely and politely turn off his constant pushing to buy an unaffordable vacuum is not a real salesperson. There are other words to describe such people--some are in the title. And EVEN THEN, he didn't quit pushing. He took up 3 or more hours and upset me so much by the end I was thinking of just yelling at him to get out of my house and tossing the various parts of his demo Kirby out the door after him.

Why, exactly, is this kind of abusive misrepresentation and unresponsive psychological pushing legal? I am a veteran and one of my disabilities is PTSD, and now I am seriously considering never opening my door to anyone I don't know well again. I can't afford to be so stressed and to get pushed so hard by someone who invades my home on pretext and stays long after I need him to leave. It's as if the scary PTSD vet behaved morally, nicely, politely, and with great restraint while the "normal" people did all the "bad" stuff--right from lying through insulting/besmirching my home and into intimating that my health and life mattered less than buying an overpriced vacuum so some fool could get another several thousand dollar piece of wood!

Makes me wonder if Warren Buffett, who apparently is behind the fashion in which these vacuums are sold according to the guy who was here, ever told anyone "Thank you for your service" with a straight face. My advice? Never say yes and open your door to anyone who shows up with a sob story involving ANY kind of cleaning!

I believe there's a lot of value here. The one downside to the product is that it IS very noisy. That said, I was already researching carpet cleaners (about $300) and a canister vac (anywhere from $100-$400). So I felt like this saved me from buying three items which - honestly - I would hate to have to stuff into my closet anyway. If you can make it through the sales pitch, or, somehow avoid it, I recommend the product. The sales approach though -- leaves something to be desired.

Same story line as everyone here, no commitment to buy but when it came down to it, it was offer after offer to get you to make a purchase. I finally agreed to buy the machine. In the process of filling out the paperwork I pick up my phone and search the internet for Kirby vacuum and I find this website, with not one single positive comment about the vacuum or the sales people, which immediately raised red flags and I tell him about this, which in turn he says that they have an A plus rating on Better Business Bureau and I should look at the Kirby website (they have positive comments about the vacuum there, I don't doubt it they do). I look at the Better Business Bureau website and his company has a big F for rating. I showed him and he seem very surprised by this. Hopefully more people are doing their research and due diligence before getting into a contract deal from these door to door sales.

Other than the fact that the new Kirby worked properly and would come with a LIFETIME warranty, I was pleased with the cages in the product, especially with the visual design and the shampoo system. After Angela called and landed me a great payment plan that fit my budget well, I signed the contract. I thought after my name was on the paper, she'd pack up and leave, but she didn't. Matter of fact, she stayed at the house and continued to clean the 54' piece of carpet she said she would, and as it dried, she stayed around and played with my children, encouraged them to help me with household chores, told them stories, and even signed my daughter's cast (she had broken her arm 4 weeks ago). My Kirby experience in the past was good, this time around it was even better. I'm proud to be a part of the Kirby family.

They got very pushy at the end and couldn't understand why I didn't want to buy a $3500 machine. When he finally shampooed the one "area" (which was more like, spot), it smelled bad, like yucky soap and wet dog. He promised it would be dry in 20-40 minutes. It took HOURS. And now that it's dry, it's gross and sticky feeling. The "boss" talked to me on the sales guy's phone, and tried all the same tactics the original guys did. No, no, and no. Not interested. All in all, the machine did pick up a lot of dirt that my Shark left behind. But I can live with a little dirt in my carpet.

So 2 guys (one maybe 50 years old? the other one 64 he looked much older), anyway, they arrived around 6 pm with a "new vacuum" in a box. The older one stayed and the other one left then I realized it was a sales presentation. But at this point I felt terrible for this poor old guy trying to do his job, he explained to me that he will do a Kirby vacuum presentation with no obligation to buy anything. Then I asked, "How come the lady didn't tell me anything about THIS?" And he was like, "She should tell you".

Anyway, he started to unpack a vacuum and a bunch of attachments then he started to clean my carpet, my mattress, my floor (a small area on each one). Then I was wondering if he was going to clean my tile floor because remember that was the agreement for. Then after 3 hours of watching his demo and hearing the wonders of this machine, he started to clean the floor, what by the way, ended up looking exactly the same dirty as it was before, even that the poor old guy was sweating trying to do his best. Me so disappointed by then, but feel sorry for him.

He asked to guess how much this machine was. I said, $200? He said, $ 2700. I was shocked by the ridiculous price, then asked him to leave, but he said, "Well I need to call my boss to pick me up". Then he call his "boss" and started to go lower in the price and after 3 calls the wonderful machine ended up in $1200. I said, "NO! I wasn't planning to buy anything, thanks". We gave him $20 as a tip for his effort, and he left but what a pathetic experience. NOT AGAIN! On my own opinion, is a dumb way to make business. I don t understand how they claim to be doing this for 100 years. GOOD LUCK KIRBY, GOOD LUCK TO THEIR CUSTOMERS.

After the whole demo, it's 8 pm. He finally breaks down payment and stuff. My husband said no but they keep cutting the payment low from $69 to $51 a month... We explained to them that we are in no position to have an extra bill but they won't stop and he had to call his boss to explain the situation! He was in some contest so he had to at least sell! My husband with a good heart agreed to pay $51 a month and the seller tells my husband not to tell others the price! So unfair!

He kept making jokes like he's funny but he wasn't. We are cancelling our order because it's not worth it at all! We can use that $51 to buy diapers and food for our kid than a heavy and complicated vacuum! After hearing we are trying to cancel, he came back asking why we never used the Kirby. Oh my gosh, we have a busy life and we don't have time to use the kirby on everything... so annoying! If they come to your door, tell them no. It will be a waste of 3 hrs of your life! Never doing this again!

Why is he so concerned with my vacuum cleaner? And why am I doing all this work to aid him in his "demonstration" when all I want to do is sit quietly and watch my football games while my carpet is being cleaned. The salesman keeps telling me how terrible my vacuum cleaner is and I assure him I have had no problems with it. The demonstration then turns to him gathering dirt that his Kirby is sucking up and collecting on these little white filter pads. Pad after pad is put into the Kirby and then pulled out with dirt and dust on it. All of these pads the salesman tosses to the side once he has shown the amount of dirt on them. At this point, these pads are piling up and cluttering up the floor. The salesman up to this point had been very friendly, but it was becoming clear that he was there to sell me a Kirby.

Fast forward three and a half hours later... By this time in my ordeal, the salesman had become an unwelcomed house guest. I had grown tired of hearing how my vacuum is terrible and frankly was just ready to get my carpet clean. Once he did the carpet, I will admit they looked nice. But my carpet looks nice after I shampoo it with MY OWN carpet cleaner as well. This was the longest path I had ever taken to simply get my carpet cleaned. Once the "nice" salesman realized that he couldn't "welcome me to the Kirby family" his entire demeanor changed. He brought the price down from $2700 to $1500 to $1100 all the way down to $800 if I could pay now. I again told him no and he shook his head and acted like I was a major disappointment to him. He had finally gave up and began putting his stuff back into the boxes.

I asked him to make sure he grabs the dirty pads which were lying all around (about 40 of them in total) and he told me they were to serve as a reminder to me of what I was turning down! His ride/manager shows up in the middle of me telling him that he will be picking up these dirty pads before he leaves. The manager literally writes down a figure and slides it to me as if I'm not standing four feet from him. I tell him no and he sighs heavily and starts picking up the dirty pads. The salesman never picked a single one up. I was shocked. I bet they would have picked them up had I purchased a Kirby! In summary... unless you want a Kirby, clean your own floors and tell them, "No thanks." It will save you an entire afternoon.

If you are going to demo it on a bed BRING YOUR OWN PROTECTIVE COVER to run the machine on. Did not noticed the damage until bedtime. She asked for baking soda. I had some. Totally unaware of the fact that she would dump 1/2 of a brand new box on one spot in my carpet and rub it until you could not see it any more. Again, if you are going to need baking soda for a demo - BRING YOUR OWN. Then she proceeded to clean the heavy traffic area of my bedroom with so many soap suds it was bubbling out the back and fronts of the machine.

She had made it a point that professional cleaners soak the carpet with water and ruin the boards underneath the carpet. Hers would use a foam that would evaporate and the rug would be dry before she left. It was not. As a matter of fact it took a good 17 hours before it was mostly dry with just a few spots still damp. Plus, she never said a thing about the fact that pet hair removal needed to be on a special setting and probably a special brush. Although we discussed the cat at length. No wonder I did not see much pet hair in the demo discs. I do not regret buying the thing but I do regret letting them take my Bissell Pro 2X carpet shampooer.

It has a suction feature that sucks up most of the water and a heating element that helps to dry the rug. I saw the suction of the water in action for the Kirby as she was shampooing but it definitely did not soak up close to the amount she put on that floor. I bought not knowing the necessity to sweep at higher level settings to get the cat hair up. Hope it works. At least my old Rainbow definitely picked the cat hair up even if it was not doing the deep cleaning so emphasized in the demo.

Quite honestly the "boss" was hardly a "closer", he did and said what Joe the salesman told him to do... I don't even think he had someone on the phone. (It was almost 11:00) Another guy also shows up to use the bathroom and help clean things up, 'cause at this point it's pretty obvious my credit will be declined. So I have 3 guys in 3 different places in my house... (cause they roll as a team, keeps em motivated...). Anyway, they declined my credit. But, if I could give them $500.00 tonight as a down payment, that would show good faith...

I said, "I'm not giving you anything tonight. Come back in a couple weeks, like I initially said, I'll have some money, we'll go from there." "Joe won't get his commission and credit for this sale if you don't sign tonight." Joe says, "They still may approve you, they use numerous financial lenders. But, if you insist on 2 weeks, we will hold your paperwork, and your vacuum for you in our warehouse and wait for your call. Better yet, I will call you in a week to just touch base. Here is my personal cell number if you have any concerns."

I did. I didn't want my information floating around. They told me to black out my social security number, then they made a big production of sealing it in an envelope, to be opened when I'm able to proceed in a couple weeks. In hindsight, I was a complete idiot from the get go. I was impressed with the vacuum, all three guys were likable, and non threatening, but I can't help but feel bad things are gonna come from this. I will send the cancellation notice to them tomorrow, for all that's worth... My information has already been compromised... Unable to sleep, I figured I would research them... HA!

I have never allowed someone into my house nor given anyone my personal information before. I seriously liked the product! I already have a Kirby (secondhand but like new) Joe was gonna take it as a trade in, and knock $1500.00 off the price of my new one, but my neighbor came over to check on me, and told Joe he used to sell Kirbys himself briefly, and knows that he can still sell me one for "cost" $1600.00, let me keep my other one, and still make a profit. So Joe agreed. I couldn't pass it up. I was getting half off! I'm afraid what I was really getting is screwed.

The vacuum started out at $2000, down to $1350, and then down to $850 if I wrote out a check. What bothers me also is that they were going to sell me the used vacuum they used in my house and who knows how many other houses for that much money instead of a brand new machine. At first I was not angry, but after thinking about it, it was a rotten thing for them to do. Oh - and they said the floor after shampooing would dry in about an hour, it actually took over 8 hours. The carpet was soaking wet in places. I don't think the guy knew how to use the machine properly. Plus, the shampoo they used stunk so bad it gave me headaches that I could not sleep. I still smell it today and it does not smell good. I am just so glad I was not taken for the price of the vacuum... I know I would have kicked myself if I had purchased it. I stuck to my guns and said no.

The mgr low balls the price so much there is no commission left $$ coming my way when I did meet the 3 min sales per week. But of course as far as I know the distributor gets his money, the canvassers get their money but I get nothing of it - my time wasted where I could actually be useful, doing something. Even if it was not bring in money. Working from 8:38 or 9:00 am until 11:00 pm Mon to Sat is unreasonable. But it is acceptable because weaver call contractors. Even though as contractors we are required to be at the daily meetings and ride in the broken down physically unsafe vans. -Independent.

After 3 1/2 hours it was 9 pm I told them I had to go to bed as I get up early in the morning. Another man came in, asked if I'd like a vac and wrote down a price, told me I could make payments blah blah blah.. I sign!!! Next day I realized I made a big mistake, sent them my cancellation form. They get it the next day, which was within the 3 days required on the contract. I get a call from the second man that come in my home. He was VERY RUDE and angry over the phone, saying "It's a pain in my ass to pick it up, you'll have to mail it to me." He says he's in RI. I am in Mass. "The contract says you must pick it up with 10 days of cancellation," I say. After some more nasty words, he said "I'll pick it up when I feel like it." No time, no agreement when he’ll do so....

Not trusting he’ll do the right thing, I spent a lot of time googling and phone calls trying to track down answers about this. GOT nowhere, NO one oversees the distributor!!! NO ONE!!! All I got was what was told to me by 1 women in the Kirby company main office. The salesman MUST by law cancel my order. If I have any other issues to call her back and they will try to help me sort it out. NEVER ever thought this would happen to me! I am always (till now) very good at not buying stuff in this way. They are VERY good at what they do.

When I asked him to leave, he said that he first had to call his boss. I would not allow him to call his boss from inside my house and explained to him that I am the boss of my house and to get out or I will help him out. He seemed shocked, but these are some of the dumbest people I have encountered. And, frankly, if you have to sell anything door to door, your product sucks. Just based on the fact that some sleazy ** weaseled his way into my home and then refused to leave is about all I need to know about this lousy company.

Original Review: Aug. 31, 2015

First I got a phone call from the call center offering me a free shampooing of my 4 rooms with carpet, and for letting them come do this service I would receive a free roadside kit. I declined this service but they said I still qualified for the free gift and could they have the address so they could come by and give it to me in person (I should've known something was up). So I gave them the address and gave a time that would work for me to bring it to me. The day they were to bring it out to me I get another phone call verifying my address so I verify it and get told they want to do a product demo of a vacuum so I was "ok cool, sure whatever." So the guy calls for directions on how to get to my house (which is ok, I live in a rural area) so I give him directions, he does his demo which he did a good job on.

So we agreed to buy it. My wife and grandma do the contract and all, the sales guy had to keep calling his boss for help on it from my wife's phone because his didn't have service. My brother-in-law calls after learning we getting a Kirby and asks how much we paying while the guy was here we told him and he said that we were getting ripped off because he got his for 1300 and some change. So he talks to the guy on the phone and tells him how much he paid and that we were being ripped off. So at this point the guy calls his boss again and tells him we feel we are being ripped off. So he proceeds to tell me and my wife that his boss will be out in be 20 mins to talk to us so we are like "ok." So the sales guy leaves promising his boss will be out in 20 mins to talk to us. He took my damn handle to my vacuum so we can't use the canister feature. Before he leaves he gives me another freebie.

So me and my wife wait and wait for his boss who never shows up. So my wife calls his boss, the salesman used her phone to call his boss for the contract, and asks where he is and what time he will be here the boss says he isn't coming out here at 9:30 at night and his kid is in bed. So my wife tells him that she doesn't want the vacuum at the 2,500 price tag and to come get it. He said he will send someone out to get it. So the next day I called their main number so I can properly cancel my contract, so they transfer me to their sales department. So I tell the guy I'm canceling the contract for it being too expensive and can't afford it and being unhappy with the way the sales guy did us. Well turns out the guy I'm telling this to is the sales guy boss and knew exactly who we are and what sale I'm talking about.

So I go through telling him I want to cancel it. He tells me he can as low as 1,600 at 62 a month which my wife and grandma are happy with. So I tell him we like the price and he tells me since it's Saturday he can't come out but he can come out this coming week to do a new contract. But Monday is my third day of having this thing and after 3 days I can't get out the current contract with this crappy price. So now I don't know what to do because we were told a new lower price we like but can't get someone out til after our 3 days are up and we don't want and can't afford this price as it is now. Since I did call and say I want to cancel it am I safe?

When I called Dontay about the stuff that he was supposed to bring me he told me that he couldn't do anything about it because he was out of state and when I asked him when he is going to be back to bring the stuff to me he said a couple days. Well haven't seen it to this day and when I call him and all he does is send me to his voicemail so that way he don't have to talk to me about the vacuum. All I want to do is throw this vacuum away, it is a piece of crap. It don't vacuum very well and we have to go the same spot like 2 times for it to pick up the stuff on the floor and when we clean it still don't want to work right after it gets clean. We have had nothing but problems with this vacuum since we got it.

The girl was very friendly and told me how they have just come from a neighbor’s house, who was a hoarder, and they have officially seen it all, and that they LOVE dirty houses. And then she asked if they could just take a look, and just "really quickly" do a cushion on my couch or a rug. Pushing her way to my door I showed her my horrible house. She said "Yup this is perfect, so we will be right back." Without "cleaning supplies". I told her I was busy and had to get this closet project finished while it was still light outside. She said that was fine, they will just do their thing while I did mine. 15 mins later a white van pulls up.

I then tell them, if this involves trying to sell me something, it's not that I don't want it's the fact that my husband was going on a month of being unemployed, which was the truth, and I myself was on a medical leave from work and money was very tight, but I told them that I understood if they didn't want to waste their time, because time is money. The lady made a joke of "Oh your husband is unemployed? Well never mind then." and then she laughed and said "We're not like that." So they get out the vacuum, and the girl hops in the van and leaves the boy there. My husband was not home. He was out of state. I have an almost 2 year old and thankfully had two guy roommates present. Asked one of them to sit on the couch and watch the guy and make sure he didn't steal anything, and I went back outside.

The "boss" as the boy called him, showed up to bring the kid something. He was very polite, asked what I was building, and asked what I did for work and what my husband used to do, trying to show interest in me and before he left he said "Okay well he may pull you aside 2-3 times and show you some techniques or attachments. So keep that in mind, we will come by later." This kid wanted me to babysit him, and vacuum my own rug. They showed up at 7:30 pm. I haven't made dinner. My two year old was trying to play with all the attachments, in the "dirt samples" that he has everywhere. My kid was crying. It was bedtime around 9-9:30. The man was still running the vacuum, so my kid couldn't sleep. It was NOT working and he just pretended it was flowing well. The "Boss" showed up a few times to talk about my financial situation, ask what I could afford for payments.

I told him I was a financial advisor, and nothing goes on credit, only cash, and I don't have $2,000 in the bank to buy a vacuum. I also don't have $50-65 a month for payments, interest free for 6 months or not. He also tried to use the vacuum as a way of "insuring" or taking care of the appliances and other things within the home that I wouldn't have to replace if I maintained them with the vacuum, like mattresses, carpet, couches. He also for some reason asked about appliances and electronics in the home. It made me feel very uncomfortable with him asking about my valuables. Then he left. So I finally started cleaning up his mess, told him he needed to go, that I was trying to shut the house down for the night. My roommates work graveyard and had to leave for work soon.

After more payment pushing and sales pitching and BEGGING to show me the shampooing part. I told him "My answer will not change. It is no, and for good reasons. But if you want me to tell your boss that you did show me the shampooing feature I will do that for you. 2 and 1/2 hours he left at 10 pm. My roommates were enjoying humoring themselves. One had my unconcealed 19-11 45 on his hip, the other roommate went through the living room to smoke on the front porch and felt the need to carry his 12 gauge shotgun with him while he smoked. The kid was very uncomfortable. Noticed the guns that started to come out of the rooms, and I think that helped speed up the process. Tonight all the doors and windows are locked. One roommate is sleeping on the couch the other with his shotgun, and me with my German Shepherd and 45 on the dresser.

They asked way too many personal questions that were not relevant to the vacuum. It was very shady, and I know sales. I'm a product and service rep at a large financial institution, so a financial advisor, a sales rep. I know the game they were playing, but they didn't play it right and it came across very misleading, unprofessional and faulty. I was impressed with the vacuum itself, but I would much rather get one on eBay for $325 than brand new with only a 3 year "Limited Warranty", and when I call you on your ** sales pitch and ask why you said "Lifetime" when it clearly says something different right here and your response is "I'm new, and I honestly am not educated enough with that, to answer your question." And after 2 and 1/2 hours you have vacuumed all 4x6 foot rug, and a small section of my bed. I'm done being sold to. Next time I'll either tell them I already have one, or to move it along cause ain't nobody got time for that.

They started the price at 3200 and after 3 hours in my apartment, he took it all the way down to 950. I probably would have been more inclined to purchase the product at that price if he handled himself better. Trying to watch the football game and he would not shut up. I finally told him to get out of my apartment after an hour and a half from being there. It took an hour and a half to kick him out!!! I felt extremely uncomfortable with this man. He was asking us if he could have a shot of our alcohol, have a beer, and have a smoke. Very unprofessional and then he gets on the phone with his sister and states, "Oh you know, cleaning houses for free". At that point I was done with him and it took 4 handshakes and goodbyes to get him out. I will never let Kirby in my house ever again and I will slam the door in your face. I was so close to calling the police on this guy because it was harassment.

Fast forward 3 1/2 hours later. Yes, it was almost 11:00 at night when they finally left my house (they started at 7:00). They had made it sound like it would be a quick thing for them to step in and do, so I hadn't eaten dinner yet before they started because I figured it would be a half hour thing and then I would be on my way. (From how they had described it to me they would step in, clean my carpet, I say "hey that's cool, thanks for showing me that" and I'm on way.) I was starving by the time they finally left.

Worst of all, they flat out lied to me about only wanting to show me the vacuum for future reference. They pressured me like crazy to buy it over and over. As good of a vacuum as the Kirby might be I don't know if I could buy one just on the principle that they lied to me to get their foot in my door. I will not buy from liars. I would rather keep the dirt in my carpet and live with it happily.

DO NOT, I repeat DO NOT let them into your house no matter what they tell you at the door. Like another user here said, they also tried to use the guilt tactic on me about the "contest" they could win if they sold enough vacuums. So it went from "we just want to show you it, you don't have to buy one today" to "you must buy one today to help us win this prize in the contest!" THAT is dishonesty.

You can't get a hold of the local team that sold it to you, nor can you get a hold of anyone at the 1-800 number, especially if you live on the west coast and work during the day and their hours are 5pm EST. Nor do they respond to emails. Their YouTube videos suck, in which they use all this verbiage that is unique to the Kirby itself and is hard for the user to follow. Buying this Kirby vacuum is literally the worst purchase I think I have ever made. I so regret it. Even pulling it out and using it for regular vacuums isn't even worth it, as it truly is a beast of a machine to operate and using any of the attachments is so complicated that you lose all interest and motivation to make it work at even just the thought of it.

Started whining that this was last day for a contest he wants to win, how he is a top seller and wanted to stay on top of the list... I was his last hope. Sick of saying no to him, I finally agreed to checking it out and returning it in 3 days if it wasn't for me. I spent the next 2 days carrying that monster of a vacuum (extremely heavy) around and trying to figure out how to use it and to reaching far for an excuse why I should buy it, but just did not like that machine. So I called them, they came the same day to take it back, but till this day I still have not seen my money back. I'm furious. I called them every day this week. It's been 3 weeks since I returned it. I'm taking them to court! Please don't let these thieves in your house. By the way, spoke to my neighbor, she said they never did clean her carpet, she didn't let them in. What a lie!

I advised that I'm very busy with work, but the oldest looking adult (they called him their boss) insisted that I'd scheduled a cleaning and they wanted to demo the product. At this point, they were already starting to come inside and asking what area I wanted cleaned, so again because I am nice, I humored them, thinking it might not be a long demo. The boss was affable and liked my geeky collectibles in the house, but I made it very clear I was on a time crunch and wasn't interested in buying so they had to be fast. 3 hours later, the salesman (the other adult that had shown up) was winding down his pitch. He was a very gregarious and seemingly intelligent man, very humorous and with a good handshake, but intermittently "the boss" would show up at the door and try to push a payment plan on me for the item.

I declined multiple times and eventually had to cite that it was a decision I would have to make with my significant other, who was working, and that she would flat out refuse. He wanted me to buy the item anyway and apologize later, but there is no way I'm going to spend $3400 on an appliance with a 7 year payment plan, no matter how low you bring the price. In the end, he tried to knock the price from 3K+ down to $900 with 60/mo payments, removed the couple hundred dollar deposit amount, and then said he would bring the price down if I would "trade" items from my house to him, like my old vacuum and even a painting on the wall he liked (I think it was a joke but I can't be sure). He did not take no for an answer, and I wish I had been more aggressive, but again I was trying to be polite (though it was hard because at this point, 3 hours I didn't have had been wasted).

He even insisted I text message my significant other at work (several times even after I said no), who just started a new job, and ask for permission to buy the vacuum. I ended up using a web-based text service to text myself with a fake response, just to get them to go away. Just because someone is being nice doesn't mean you should keep pushing your product on them... for shame! Pack up and leave with dignity, especially if it was made clear I would not buy anything, no matter how effective the demonstration might be. The experience left me exhausted and frustrated, although I did like the vacuum (no matter how great it is though, it's not worth the price of a used car), and I did like the salesman and his "apprentice", the kid who first knocked on my door who stayed for the whole demo.

I do not like that a product can be marked down by 74% and still be considered a legitimate business deal (this is just extremely shady), as is not being able to contact these salesman or Kirby to buy at a later date (they insist you buy it now and try to use sympathy and guilt to trick you into making a spontaneous decision, a very ancient and predatory sales tactic). During the demo, I mentioned a few times I really needed to get back to work, and each time the salesman had to call "the boss", explain I didn't have time, and then mentioned it wouldn't be too much longer. Next time, I will just smile, wish them luck, and slam the door in their faces. Pushy, manipulative tactics and door to door selling in the internet age, combined with taking advantage of others politeness add up to just a dismal experience and a waste of an afternoon.

I told him about getting fleas from his product also after use of salesman demo. He stated I was lying as all their products sold are out of the box brand new. I tried couple of other times to call. My call was not answered nor was I ever sent the video promised as to how to use this overpriced machine. NO ONE has ever helped me resolve any issues. I hate this machine - can't wait to get out from under these payments so I can sell it to some other sucker at a yard sale. Kirby does not care about the person buying their product just the bottom line MONEY as in profit.

So as they say there's no fool like an old fool I agreed. Then you speak to someone in the office and they tell you the same thing -- they are adding a small amount to your payments. "You had over 36 payment left on your old vacuum to pay." - lie 4 . As it turns out, I had no payments left to pay on my old vacuum as I had paid for 48 months. So all I was doing was buying a new vacuum for the price of £1,900,00.

I am 62. The vacuum I had was working perfect. Why would I want another one? I have been in touch with Liverpool and all they say is, "You signed for it." How can people you let into your homes treat you like this? Why should they try each time they do a service try and sell you a new vacuum when you pay for a service plan, not a sales rep to call. I DO NOT WANT TO PAY FOR SOMETHING THAT THEY SAID WAS FREE. Why should I? So I am seeking advice.

Original Review: Aug. 10, 2015

Bought a vacuum from one of their salesman and got completely SCAMMED by him. After 2 days with the vacuum I wanted to return it and he said he would come next week so that we could discuss the issue. He never came nor called back and after MANY attempts trying to reach him, he said we couldn't return it anymore because it was already past the 3-day period (even though we talked on the 2nd day and I say I didn't want the vacuum anymore). Now I'm stuck with a product I do not want and that is absolutely overpriced. NEVER buy anything from their distributors. They will try to trick you because they care 100% about their profits and 0% about your satisfaction. Watch out all of you living in the Orange County in California. The salesman and his wife are 2-faced and will (because it happened to me) avoid your calls and hang up (it happened too) on you if necessary.

He the driver's side carpet on my 350z that I had just painstakingly cleaned with the Kirby and after that I was sold. The damn thing had that carpet feeling new. I don't know if it's the shampooer or the cleaners they use but it works. Even then, he still didn't push anything. We just went on to clean more things and the more we worked, the more myself and my family were impressed. I do automotive detailing on the side so I was willing to pay for a good product so when he dropped the $1000 price tag on me for the whole system, I just took it. It's pricey yes, but my Dyson was $500 and could only shampoo. This damn thing could vacuum, shampoo, and spray degreaser if I needed it to.

I'm used to using Dyson and Rug Doctors which work nice but not nearly as well as my Kirby has. I'm only four weeks into ownership and I have redone over everything I did with my Dyson with great results. Now I've heard some people say they're hard to put together and I agree. At first, the manual was daunting. I actually let it sit for a few hours just because it was so daunting but after I do it for a few times, you can put together whatever you need in a matter of seconds.

Now for those of you that have had a bad experience, I'd just offer some advice. If they push their way in, be firm and shove them out. I at first told this guy to just leave and he asked if it wasn't a good time and I said it wasn't. He asked to come back later to which I said sure and then left immediately and came back a few days later and things were a lot better. He was well trained. I never felt forced nor did he ever mention winning a trip or anything though when he left he did leave us a kind note thanking us for helping him get a trip to New Orleans or something like that.

My only complaints with the Kirby is that there is no steam cleaning attachment or mode. I've really love that since then I could get rid of one more appliance. Also I wish the tank was bigger. My house is 6500sq ft with more than half of that being carpet. I got the hardfloor attachment also but the tank size is pathetic for cleaning rooms in a house this size. I usually go through three tanks cleaning ONE room in the house. Besides those small things, I'm extremely happy with the product and the work it does. Now I just have to resist the urge to drive my vehicles barefoot.

The manager came back and checked all the work out. Forget to mention he vacuumed part of my mattress and I was grossed out from all the dead skin he picked up, the mattress is only a year old. Also did my sofa and loveseat, which is also a year old from Pottery Barn that still looked new. You should've seen the dirty filters! They offered me a price of $1800, but came down to $900 with my old Dyson. They were all nice and not pushy one bit. I would've bought one, but I just can't do it at this time. My neighbor got one and I'm so jealous! Very nice machine with lots of features. I wouldn't hesitate letting them show you! You will be amazed!

The demonstrator wanted to go to our bedroom and clean our mattress, to which we both said that was unnecessary. The demonstrator said he "had to" and my husband asked him to leave. The demonstrator said he would have to call to get picked up and that he would be assembling the parts to the vacuum while we waited. It took about 15 minutes for the other guy to show up and thankfully they left, but what a waste of an afternoon that I wasn't expecting. I don't know how they sell 50 - 60,000 of those a month at that price point.

I tell her I'm not buying anything today and not to bother but she insisted on cleaning my floors. So I completely ignored her for the next 3 hours. She would show me these dirt pads and I would pretend she didn't exist But she kept on. Then had the audacity to ask me what I thought of the product. I said she was being ridiculous that I had repeatedly asked her to leave and she refused or ignored me and I thought she was being rude and needed to leave. She slowly packed up her crap. And since she couldn't get a phone signal since we live out in the country I had to let her use my landline to get her ride to come back to pick her up. When they finally showed up (or so I thought) it was "a supervisor" who wanted to offer me a better deal since I was so unhappy with "the performance of her show." I said I never asked for a show that I kept asking her to leave and she kept saying she needed to finish.

And then he tried to guilt me about this trip and I said told them I didn't care if the girl went to Vegas or not and not to try that with me. I kept saying I wasn't buying anything and I wanted them out but they just wouldn't. They finally went outside where they had to wait almost 30 minutes for their van to come back. It was absolutely insane. I refuse to ever spend that kind of money on a vacuum. For $1000 I can pay someone to come clean my house weekly for a year. They even had the gall to ask for a post dated check. And their flyer didn't have Kirby on it anywhere. It was shady the way they went about it.

He continued his repetitive speech. I asked him to hurry up because it was now 5 pm and I had to prepare dinner. He was insistent about accessing my bedroom to demo mattress clean but I refused. This repeated a few times. I refused to let him. He then said he had to "shampoo" demo and I did not mange to stop him setting up the water chamber and spreading shampoo. What an unpleasant smelly (fragrance) and time consuming activity.

I kept asking for him to pack up and leave but he refused. Said he had to do more shampooing. Repeated his long speeches. Messy emptying and cleaning up after shampoo. Finally chased him out the door after more than 2 hours. Only managed it not to be longer by repeatedly asking him to leave and refusing all discussion about their pricing and payment methods. So I cannot give feedback about those. Please take care about letting these salesmen in your home.