For nearly one-hundred years, The Kirby Company has manufactured superior, American-made home cleaning systems. Kirby does not sell directly to the public but continues a long tradition of distributing its home cleaning systems through independent distributors, who are responsible for running their own businesses. Over the years, this distribution system has afforded thousands of men and women the opportunity to live the American dream of owning and operating their own businesses.
Experience has taught us that customers prefer to try our premium cleaning systems in their own homes before purchasing. Customer satisfaction is our top priority. If customers have any questions or concerns regarding the in-home demonstrations of Kirby cleaning systems or the cleaning systems themselves, please email us at email@example.com, or call us at 800-494-8586, Monday – Friday, 8:00 a.m. – 5:00 p.m., EST.
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Great performance and lasts a long time. I have 3 Kirby sweepers and they all still run fantastic. Very tough and durable. The only drawback is the price but considering how long they last, they are worth the price. I would not use anything else. Highly recommend a Kirby vacuum.
You get what you pay for. The Kirby's have been around as long as any other and it's because it does a fantastic job cleaning. I'd put it up against ANY other vacuum cleaner. Biggest con... They're very pricey. Look to spend close to $2000 to get the best with great attachments and they'll last a lifetime!
I have had my Kirby for over 15 years and it still works great. I had to replace a belt on it once which was easily purchased online. It is a little bulky and a little heavy but works great. It came with many attachments, including a shampoo attachment. Many have told me that I paid too much for it years ago (I bought it from a door-to-door salesman) but the newer versions cost far more today.
Have used Kirby for years. I have used others but they do not measure up to Kirby. It is expensive but well worth the cost. Quality is superb! It will literally suck your socks off! Will not use any other brand.
My Kirby is ancient (a mid 80's model!), and therefore, very heavy! However, nothing cleans better than it. When it was down with a broken part, I bought a Wind Tunnel, which can be out-cleaned with a broom - complete waste of money. So I spend the same amount and got my Kirby repaired. Happy camper now.
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I love this vacuum but it is not the best when packing it around from room to room. It works great on carpet of all types and floors. It can be a blower and fill up an airbed, It is easy to push when on the Drive but just a bit heavy push around the floor. It's easy to hook up all the features and they give you a book to help remember all of the great goodies that it can do.
We bought an overpriced vacuum that has not worked in 6 months and they are saying we still owe 1,043.76 way overpriced. The salesman lays a good guilt trip on you and offers you things that can’t get because you don’t have it in writing. I would not recommend any Kirby products!!!! Never again. They can pick it up. It’s not worked and there is no service centers in my area, so no happy.
Hi Rhonda, we are disappointed to read about your experience with your Kirby! Could you please give us a call so we can gather more information and further assist you? We look forward to hearing from you!
I moved into a new house in January and of course immediately the calls and mail start with offers. I accept that fact and sometimes I act on them and sometimes no. Well I kept getting this call to clean anything in my house I wanted cleaned including a couch. My couch needed cleaning so I thought why not. The company name was Bright Star I thought so I thought they were a carpet cleaning company. I had one appointment and had to cancel and then they convinced me to come after work one evening for just 45 minutes.
Well, Kirby vacuum salesman shows up and it was all a sales pitch for the vacuum. I owned one many years ago and gave it up after struggling with it for many years and went to a Dyson and then Shark. I miss my Shark. The salesman did clean the couch but then would not leave when I said I did not want to pay the high prices for a Kirby. He was a nice enough kid and of course, he needed one more sale to get to go to Disneyland with his kids. Told me a sob story about being bankrupt at one point blah, blah, blah. Anyway, he wore me down and I finally said ok because it did appear the vacuum was better than the one I had years ago. So I did financing and he finally left after 2.5 hours.
The next day I thought I don't want this vacuum and called the company and told them to cancel it and bring me back my Shark. They said ok and asked me why and I told him it was too much to pay for a vacuum. I made arrangements for them to pick it up the next day. Then I get a callback and they lowered the price significantly and to what was a manageable cost. So I said ok.
Well, I have had the vacuum for 5 months and I hate it. It is very heavy, very difficult to maneuver around objects like furniture, cannot easily get under a couch or bed without removing the heavy head and putting on the extension hose. If you don't get the head on just right there is no suction so my dog's hair does not pick up. I have regularly had a big pile of dog hair left behind on the solid surface floor that I missed and that fell out of the vacuum. Supposedly this is the best vacuum for pet hair. Wrong. I just got done the vacuuming and I am sweating profusely and I am not obese or out of shape. I just read through the emails I was sent on how to use the vacuum thinking I may have missed some important piece of advice and I didn't miss anything.
I now have to figure out how to get rid of this thing and try to recoup my money. It is heavy, changing tools to a wand to go under furniture is difficult and getting the belt to go on correctly with the heavy head is difficult. Even on one of the videos the girl demonstrating putting the heavy head on had trouble turning the knob to get the belt to go on correctly. Buyer beware. That is all I have to say.
Hi Ann, we are disappointed to read about your experience with your Kirby. Please give us a call directly so we can further address your concerns and gather more information. Thank you for reaching out, we look forward to hearing from you!
On Friday June 14, 2019 I had this girl and guy come and demonstrate the new Kirby. I told them I was out of work and a single mom that I can’t afford it. They just kept pressuring me to get it stating that it would help boats my credit and also help the sales girl meet her quota. Again they kept pressuring me. So I wanted to turn it in and I’m thinking “three business days” was ending Wednesday. I tried to get in contact with the company Monday and Tuesday and when I finally got in contact with them they said it was too late. Now I don’t want this machine can somebody please help. I can not afford it.
Hi Shawanda, we are disappointed to hear about your experience with an independent salesperson. Could you please give our Consumer Relations department at Kirby World Headquarters a call so we can gather more information and further assist you? Thank you so much! We look forward to hearing from you.
My husband bought a Kirby Vacuum and gave our two other vacuums to Kirby. We couldn't afford the Kirby vacuum so we returned it. Kirby picked up the vacuum but didn't return our vacuums. We have tried calling and never got a voicemail and the salesman's phone is dead now. We also left a voicemail. It has been two weeks. I just want to get my old vacuums back. They stole my vacuums and I want them returned.
Hi Niki, we are happy to hear someone contacted you. Did you talk to an independent distributor or someone from Kirby World Headquarters? Thank you!
DO NOT BUY!!!! NOT WORTH IT!!!! Always breaks down. Just a year old. Gets clogged up so often, even with no traffic in the area. Wish I never bought it.
Waste of money. Can't get a human to talk to or even someone to call me back.
Hi Wanda, we are concerned with your message. Could you please call The Kirby Company Headquarters so we can gather more information about the independent distributor you purchased from and the issues you're having with your Kirby to further assist you? We look forward to hearing from you!
I don’t want to make this too long, but long story short, back in April I had 2 salesmen to show up at my door. They said they were gonna clean 2 rooms for free, which I really had been wanting to shampoo my carpets for a month or so. So, a few minutes into his “demo”, I went ahead and told him that my husband and I would not be able to get this, we were in bankruptcy. He said, that’s no problem, I also told him I was a stay at home mom, and don’t have income, only my husband. Anyway, yes, I was impressed with the vacuum, it’s great, but I know now how he got me approved. After 4 hours he said for me to fill out the application in me and my husband's name. It wouldn’t qualify, he made several calls.
So, I was actually glad, I knew that it couldn’t be approved in my name only, as I have no income. He told me to sign a blank application and he would take care of transferring all the info from the other application I had done in mine and my husband's name, as this only needed my info. So, I said sure, but I knew there was no chance of me getting approved. Well, that makes me a dummy. I had stepped away to go to the restroom and change my toddler's diaper. When I got back in my living room, he said I was approved. I was shocked. Skipping ahead a little, Monterey Financial is my financing place. Well, I have yet to receive my contract. I went to my storage room to get my owner's manual a couple of days ago, it was in the box with all my accessories.
I find the copy of the credit app folded in the book. Wow, was I in shock, I seen that he had added income in it. He had put that I was on disability and made 1200 monthly. I’m a very healthy 42 year old, no heath problems. How can they do this. So, Monterey Financial has yet to send my contract. I’m going on what the sales guy said, which is 72$ a month for 3 years, please everyone, add that up. He sold it to me for 2000, and I had to give him a voided check just to get the finance. They are gonna take it auto draft, already have taken 1st payment. Anyway, I called Monterey and asked for a copy of my contract, well, I have not received anything.
In fact, when I asked her to email it, she was so rude, asked me, "well didn’t you get one when you signed it," I never signed a contract, I only signed the agreement for them to debit my account for 3 years. Then she said, I’ll send it email. Okay, got an email with a file that is not able to be opened, I call back, get a different rude person. She said, "didn’t someone just email you a copy," I said yes, but it’s either empty or corrupt. Of course, I tried to open it on my desktop too, she asked, then she said, "Well we will mail one," she said she had no access to email!!!! I so mad at this situation, Kirby get this vacuum back!!! I was robbed 2 times!!!
Absolutely! Please call us at 1-800-494-8586. Thank you!
I live in a no solicitation apartment complex but a man still came to my house. My husband and I are nice people so we let this guy demonstrate. 5 minutes ended up turning into 4 hours. It was 10pm by the time he left which happened after we finally said yes. He made it sound like we were getting a military discount and since my husband was just starting in the military we didn’t understand that interest would boost the price this high. I’ve used it very little and it just doesn’t get the job done. The attachments and stuff were cool but the vacuum itself just isn’t good. Kirby, come get your vacuum. I’m not paying $2,000+. It just isn’t worth it.
Hi Kye, Could you please give us a call so we can gather more information from you and further assist you? Thank you and we look forward to hearing from you!
Upgraded from a Diamond to an Avalir 2. I made no mistake. Never again will shop for anything else. Salesman don't bother me none. (Seems the bad reviews are about that experience mostly.) Makes for a nice entertaining visit if you ask me. I like it. I'm sold before they get to my house. Lol. Not everyone is a Kirby owner, if that's you....head to Walmart and enjoy your dirt.
Hi Julie, we are so pleased to hear you upgraded and are happy with your Avalir 2! Thank you for the review!
Today Kirby people came to our door. They said that it was just a promotional visit and a tech would just clean our carpet. The first rep stated that it was so they could win a trip to Hawaii or Jamaica. Once he started his demonstration, we realized it was a sales pitch. I don't how many times the tech took the same parts off his vacuum, which at first gave me the impression he didn't know how to use his equipment. During his presentation several times he stated that he lost his wife and he was caring for his kids. Even though we stated several times we were not interested in purchasing a Kirby Vacuum/ Carpet Cleaner he insisted on showing us prices, discounts, etc.
He then several times brought up that other homeowners he demonstrated for gave him a tip for cleaning their carpet making us feel pressured that we should give him one. Which we did to get him out of the house. It took him over 2 hours to get around to cleaning our carpet. He stated that the carpet would take only half an hour to dry. Actually, it took several hours to dry. The supposed "dry foam" system. After it finally dried, we have 3 brand new black streaks across our light brown carpet. Needless to say, we are very unhappy with our experience and will not be purchasing any Kirby Products.
Hi Phillip, We appreciate you taking the time to write a review about your experience with an independent Kirby Salesperson. We take this kind of feedback very seriously, and have passed this along to our Consumer Relations Department. Thank you again for reaching out.
I had just put my toddler to sleep when there was a loud knock on my door and a "hello!" like someone I knew was at the door. My dogs were going bananas and I was trying to get my kid to sleep so I opened the door. A can of Glade air freshener was shoved into my hand and I was given a short sob story about how this girl is just a poor intern who needs to clean a rug in my house to get something for her internship and won't I please just help her get out of this heat? I told her I needed to let my dogs out (I live in an apartment) and asked them to come back in 15 minutes, and she said "sure!" then I noticed someone else getting out of a very large SUV. She dropped off two boxes at my door and then proceeded to try to "help" me take my dogs out. I was unnerved by her over-familiarity. She walked into my apartment like she owned it. She made a show of petting my dogs. I should have told her to go then.
I know about Kirby. A family member has one that I'm pretty sure Adam and Eve used to vacuum the Garden of Eden. But, sure, I'm up for a demo. Over the next three and a half hours I learned about Kirby. Sounded like a good machine. Seemed to vacuum well. Admitting that it appeared to be a good product was a huge mistake. I was repeatedly told my home was filthy and unsafe for my daughter. The salesperson kept inferring that I was a sheltered housewife unable to make her own decisions when I told her my husband wasn't on board with buying one. She suddenly became very interested in knowing the details of my husband's job and his schedule (probably to determine if we could afford her asking price, but who knows? maybe she also wanted to come back knowing that my husband takes call for work and I'd be home alone and more vulnerable).
I explained that I'm in the process of purchasing a historic home that's going to need significant repairs and don't need to buy a $2500 vacuum when I already have one that works just fine. "I would say that it doesn't," was her response. I explained that my husband and I make decisions jointly about purchases of this size. Her friendly demeanor started breaking. She was obviously getting upset. She would intermittently swear during her commentary like we were now buddies. I was alone with my daughter and knew she had a whole troupe of people with her. I was feeling coerced. I kept telling her no. Not right now. Maybe once I'm settled. She was relentless.
Over the course of 3.5 hours I will never get back, the price of a Kirby went from over $2500 to TWO Kirbys for the price of one and on and on until ending at $700. $15 a month with no prepayment penalty and I wouldn't have to start making payments for three months. There were repeated phone calls between the sales rep and her boss where she would act excited because she was just informed that she was only ONE SALE AWAY from winning an all-expense paid trip to a Club Med in Florida AND would have a chance to drive Lamborghinis (because other people ahead of her in sales numbers didn't have driver's licenses. Uhm, what?).
I explained that because I am in the process of buying a house with unforeseen expenses I wasn't willing to commit any funds to a vacuum cleaner when I already had one that worked. By this point, she had already told me that she was new to the area (but had literally no idea where some of the major landmarks were), and had a horrible living situation. Was trying to make money for her sick and disabled family members back home, several states away. She couldn't even bring her car here from Other State, it was too run-down. Wouldn't I just text my husband pictures of all the dirt? The great deal she was trying to give me for a Kirby Clean Home? Her boss was going to lose money on the deal - but they get paid by volume so he doesn't care! I could buy it and return it no questions asked within 3 days! She's been there for returns and they're so easy-breezy about it! If she makes a sale and I return it, she'll still get credit!
What I didn't tell her was that I've spent years in sales and I know a dirty pitch when I hear one. I'm not going to lie, if she had come in and professionally presented the vacuum and given me the $700 option off the bat, I may have bought one. But she rolled out literally every single underhanded sales tactic in the book. She tried tapping into mom guilt (am I really going to let my daughter play on these filthy floors?), trying to help someone else out (the contests she'd win! She's down on her luck, bad family and living situations, short on cash, new to town), making me feel like I was just a widdle housewife (do I really let my husband do the deciding for me?). She would intermittently take text messages from friends and family and remark on how they were encouraging her: "Keep at it! I know you can do it!" like I'm the only thing keeping her parents from finally saying "I'm proud of you."
Once I had finally convinced her I wasn't buying a vacuum (whoops, "they're not a ** vacuum, they're SO MUCH MORE, as the sales rep would say), she just started acting mean. I had already profusely apologized for taking up so much of her time when she had already told me she gets $10 per demonstration (which I'm sure is also untrue). When I first told her "no," she just smiled and assured me it was okay, but by the end she was visibly agitated. She tried to go upstairs to demo the Kirby on my bedroom mattress. I refused. She had already intruded enough. She asked me what else she could do to earn my business. Intimidated and, again, uncomfortable, I told her that her sales pitch was fine but that the timing just wasn't right. I swear at this point she rolled her eyes.
She then cleaned up the vacuum while still in my living room and packed it back up like it was brand new. I started wondering how many other homes that Kirby had cleaned. How disrespectful it was to introduce another home's dirt into my place (especially given her emphasis on how gross the homes are before they get a Kirby Clean). She took a phone call and said she needed picked up. When there was another knock on the door she just hollered "Come on in!" like it was her place to do so, and without any regard for my sleeping child upstairs.
Another rep walks in, doesn't bother removing his shoes, and they "tut tut" together as she explains that I won't pay just $15/month for a Kirby Clean Home because I don't want to upset my husband and can he believe I would turn down such a deal? She went on to say that I even asked "all the buying questions!" like making product inquiries suddenly obligates me to purchase. She made sure to ask me for a forwarding address so she can contact me again after I move. I just wanted it to be over.
So now I'm not only turned off by the whole Kirby brand, but I'm worried about this "distributor" group breaking into my house. I will be warning friends and neighbors about these scammers and you can be sure that the next time I see someone with a Kirby box, I'll be asking the local police to remove them from my property. Last thing - I keep seeing Kirby respond that they're not affiliated with "the agreements of their distributorships." I'd strongly suggest they start looking into it because these folks will kill their business.
Hi A, we are disappointed and concerned to hear about your experience with an independent Kirby Salesperson. Would you please give us a call so we can further assist you and gather more information regarding your situation? Thank you for reaching out. We look forward to hearing from you!
Similar to many of the 1 star reviewers, it was a nice Sunday afternoon when the doorbell rang. My brother answered the door and a young guy handed us a hot pink flyer and said he’s trying to open up a carpet cleaning business and would love to clean a room or our stairwell just so we’d recommend him to friends. We shrugged and said "sure why not". He said he was finishing up an elderly lady’s carpets and would be back in 15 minutes. He came back and dumped another guy and two large boxes on us, saying the other guy was more experienced and we’d be in great hands. This other guy was really nice and conversational at first, while he was taking time to set up all these ridiculously complicated parts.
He cleaned a couple of the stairs and kept saying how abnormally dirty our newer carpets were even though we had 2 dogs. We were very friendly and conversational and pretty straightforward, saying that it did seem to be doing a great job cleaning, but we didn’t think we could afford such a fancy vacuum since we’re both in our mid-20’s and don’t make great $.
I think after around a half hour of us being insanely honest and saying it was something that not only was out of our budget, but that we would never really want to budget for, especially for 3 years worth of financing with high interest. He finally asked to use one of our phones to call his manager since his phone wasn’t working. While he waited for the manager to pick him up his demeanor completely changed and he became quiet and terse. Then the manager knocked on our door and we let him in. He said he’d take our golden retriever as a down payment and asked if we were buying 2 vacuums, one for each floor.
We said no at least a dozen times and said "thanks for the demo but we’re really not able to afford it." I had also googled Kirby vacuums while they were there and found the Consumer Affairs reviews so I knew for sure that they were scammers. I think it was only because there were 3 adults in my home at the time all saying no to the vacuum that they finally gave up on us and left. After vacuuming 3 of maybe 20 stairs. The salesmen (4+ guys) hung around our neighborhood until almost 11 at night in a sketchy white van and I think got a few of our neighbors. I wanted to go interrupt their sales so badly but it was late at night to knock on neighbors doors so I held back. Makes me so angry they’re dooming people to years of debt for a product that is mediocre and breaks easily.
Hi Alissia, we are disappointed to hear about your experience with an independent Kirby Salesperson. Would you please give us a call so we can further assist you and gather more information regarding your situation? Thank you for reaching out. We look forward to hearing from you!
On May 18th. I purchased a Kirby from a door to door salesman. What began as a quick demonstration turned into a two hour nightmare. I was told one date and price of monthly payments by the salesman. When I called to verify I was told another date and price to pay for monthly payments. (This is my fault.) I should've looked at the retail contract that evening. Because it had a third price and date for monthly payments. I have tried my best to contact customer service. And so far nothing. I do not normally leave reviews. But this was a nightmare. Please Please do not purchase a Kirby.
Hi Verneda, please give us a call so we can further assist you and gather more information regarding your situation. Thank you for reaching out. We look forward to hearing from you!
I have had a Kirby for over 30 years and love it. I would use no other vacuum. My grandmother had a Kirby while I was growing up and loved it. I agree with other reviews that if you learn how to use it you would love it too. Remember to push to lever with “D” on it and it just glides across the carpet. My Kirby picks up every little thing, even on tile and hardwood. On carpet it does wonderful, even little threads are no match for my Kirby. Love It!!!!
Hi Charlene, we are so thrilled to hear about your experience with your Kirby! Thank you so much for sharing, and happy cleaning!
First off. Let me start by saying I am a disabled 51 year old grandma. I live in a college town and when someone was banging on my door this morning at 9amish I saw a young college looking kid standing there with an umbrella. On both sides of me, my neighbors are college kids. I thought it was one of them coming to borrow something as they sometimes do here and there. Even though it is April, we were having a snowstorm today, and the guy was standing there with an umbrella and I said, "OMG. Come in!"
He handed me a bottle of Gain Dish soap and said, "Are you an honest person?" I laughed and said, "Yes I hope so!" For a moment I thought one of these kids must of borrowed dish soap from me and I didn't remember. So the guy goes, "I'll be right back," and quickly leaves. I was so confused. Then a different young man comes back. He said he was 21 and trying to sell vacuums. I said, "Oh I dont have any money, I live on disability." He said, "It's ok, if you just allow me to do the demonstration I'll get $50." So I say ok, thinking it will be some fifteen minute thing and I will have helped someone.
So the kid comes in and starts talking then started to gag. I was like, "Are you ok?" He says, "Yes. I just have stomach problems." He continues to keep talking but keeps gagging. It was so strange. He eventually uses the bathroom which I offered a couple times because he looked like he was going to be sick. I give him some water then some juice as he said they were in Chicago the night before on a business trip and they haven't eaten since. I felt bad. This kid hadn't eaten anything.
Well a good hour and a half later he's still trying to sell me this vacuum. I tell him my dog is having surgery on Monday and that will the last of anything left on my credit card, I simply don't have money. He then makes a phone call to someone and is saying, "She doesn't have money cuz of her dog," and the guy on the phone hangs up on him. So now I realize the guy who dropped him off has left and this guy is just sitting here at my house. I'm sick and just want to go lie down but now I have this young kid stuck at my house in a snowstorm with nowhere to go and he's sick too. So he asks if he can just sit on the couch and watch tv with me.
So as we awkwardly sat there the boss finally calls back and seems like he's giving this kid a hard time. I honestly felt really bad for this young guy. I mean I'm sure he didn't want to be stuck sitting there with me as much as I didn't want to be stuck sitting there with him. So his boss is telling him to ask me all these questions. Dumb pushy questions that are so obviously insulting and rude. He hangs up again and then a bang on my door and some new guy walks in. This is the third guy now that has just come into my house. He starts yelling and running around the house saying, "Look at this dirt, look at this filth" (talking about the dirt that was on the white paper things that they collect when vacuuming.)
He says, "Would you want your kids or grandkids to be playing in this filth?" He made me so nervous like he was yelling at me that I was disgusting or something. I was getting scared. He then started saying all these things like if I can put away four quarters in a coffee can a day that I could afford this vacuum. He totally did not care that I was sick, on disability, taking care of two blind animals, my dog and cat and one other sick cat. He just kept cutting me off and saying how dirty it was and that I was making a choice to live in filth. (This little house I live in was completely remodeled just a couple years ago and nothing is old, dirty or gross.)
The young kid kept gagging randomly throughout this whole time, he was clearly sick and I hope I don't catch anything! So then the guy starts running around my house again, and he's like, "Let me clean up these paper things" that they gathered from vacuuming up dirt. And he's like, "Where is the garbage can." I said, "Right there next to the fridge," I'm in a tiny house that the living room and kitchen are kinda one big room. He is like, "Is that a garbage can or cat litter?" I'm like, "I don't think cat litters would be four feet tall," like wtf. He was so weird!
So then he's like, "Let me put the vacuum and steam cleaner way." (They had gotten all my stuff out of the storage room to compare.) He kept calling my steam cleaner old even through I just had bought it a couple months ago. So anyways, he puts the steam cleaner away then says should I put the vacuum cleaner away too? I'm thinking, "Well obviously since you guys came here and pulled all this crap out you should now put it away." But I didn't answer quickly and he said, "Ok if you don't want me to I won't" and just left it sitting there.
So finally after an obnoxious two hours at least, they leave. I was honestly scared they were not going to leave. I am even nervous writing this review and double locking my doors now. It was a scary experience. When the third and last guy that came in finally left, I said quickly to the young 21 year old, "Get a different job." He said, "See what I have to deal with" and left.
Hi Lisa, we are very concerned with your experience with an Independent Salesperson. While The Kirby Company is not affiliated with the agreements of the distributorships, we take matters like this very seriously. Could you please give us a call so we can gather a few more details to look into this? We appreciate your time and look forward to hearing from you.
I own a Heritage II Legend and it still runs like it was built yesterday. The G series need transmission repairs but the motors won't die. The side vent on G series blows too hard. I'll only use a Kirby.
Hi Donald, we are so happy your Heritage II Legend is running like new still! Happy cleaning!
I fell for the same sales pitch that apparently works so well on gullible people. As such I traded in my Dyson to get a discount form the inflated price of the Kirby. The Kirby cost more than double what I paid for my Dyson and I so wish I had never made the switch. I put the Dyson through hell and it never broke or disappointed me at all. The Kirby, on the other hand, has had a broken power switch for 90% of the time I've owned it. It now sits in a closet as a reminder to be a smarter consumer.
One might well ask "well why didn't you have it fixed?" That's a great question. I live in Maine (where Kirby somehow easily found me) but there are no Kirby repair centers in my state. I contacted the Kirby Support Team who's only suggestion was to bring it to the nearest Kirby Repair facility to get it fixed at my own expense. (The repair facility said that it would be a minimum of $100.) So I'd have to spend roughly $200 in travel and repair costs (not to mention my time) to get it fixed. So in an attempt to offset my losses I now own a $50 throw away vacuum cleaner. Don't buy a Kirby!!!
Hi Jack, While The Kirby Company is not affiliated with the agreements of the distributorships, we greatly appreciate your feedback regarding your experience. Thank you for your time and writing a review to provide us some insight.
A young lady came to my door and begged me to do a demonstration. She was new here, from Arkansas and desperately needed to make her numbers. Being a single mom, I said she could clean one carpet. Then it went to hell. She then went and got a guy from her car and I was instantly uncomfortable. Then she left him there! I kept saying I needed to go get my daughter and he said she would be back soon. Three hours later he calls his supervisor and his supervisor keeps telling him to ask me questions. Finally when I agreed to hear the sales speech did the supervisor agree to come over and pick up this guy. But then I couldn't get them to leave. They made all these statements like, for just a $1 you can try it for a month. You have an entire month to return it if you don't like it.
Kirby is a family company, they want you to like the products. So desperate to get them out, I said yes, and gave them $1.50. I followed all their instructions on returning the vacuum. The vacuum doesn't even work anymore! It smells like burnt rubber and turns off after just a couple of min. The receptionist at the main office told me to return the bottom of my contract and write out why I was returning and someone would come pick up my vacuum.
After two weeks, nobody came and I called back and some visiting manager told me I signed a contract and there was nothing they would do. I told them the contract even says "oral notification of cancellation rights". He was extremely rude and basically hung up on me. From then on it has been nothing but hell. I have exhausted every resource trying to get them off my credit. The company even changed its name because it had so many complaints. The creditors call me at all hours of the weekend and talk down to me. I have called the BBB and legal aid and have no idea what else to do. I am a single mom and don't have the money to fight them in court and now my credit is ruined.
Hi Telle, We are very concerned with your message. While The Kirby Company is not affiliated with the agreements of the distributorships, we take matters like yours very seriously. Could you please give us a call so we can further assist you? We look forward to hearing from you!
I own a Kirby and when I bought it, I wanted to buy into the idea that these vacuums are made here, by Americans and sold by the underdog that lives in my community. I paid around 1000$ for this idea believing that I was buying a superior product... I now had my Kirby for less than five years the Kirby vacuum doesn’t want to stay on anymore. I called the Kirby company to find out that Kirby is a company that manufactures vacuums, and a 1000$ vacuum made by them is only good for a 3 years warranty... Hmmm this right here shows you how much they believe in their product. I was told by the Kirby company that was normal wear and tear and Kirby referred me to a local shop so I can get it fix at my cost.
Now brace yourself, I use this vacuum in my house 3-4 a month, and I will use it maybe 2-3 times a year to detail the interior of my car, so there is no overuse here. Well when I looked for a new on/off switch for a Kirby vacuum I about pooped myself! A on/off switch is around 50$ folks and that not even installed! So we are paying 50$ for a on/off switch that can only withstand 300-500 uses?!? My light switch cost less than a 1$ and as been is use since 1968 with not issues!!
Kirby then will tell you that they will rebuilt your vacuum too! The only thing is that you have to pay for sending it, that’s a 120-140$ round trip, oh and let’s not forget the rebuilding fee which does vary depending on which system you own... mine is is 178$. So, just with these 2 charges I could buy 2 spanking new vacuums that are just as powerful if not more than the Kirby with lifetime warranties!! I hope my review can save a least one person from ever buying this waste of money of a vacuum. Kirby will need to evolve if it wants to survive, the word is out and the reviews are low! If they don’t step up and start paying attention they will lose it all.
Hi Sebastien, While The Kirby Company is not affiliated with the agreements of the distributorships, we take reviews like this very seriously. We appreciate you sending us your feedback about your experience.
I have owned my Kirby vacuum since 2000 when I purchased it new. Yes, it is not cheap but it is worth the money if you have allergies. I still use my vacuum cleaner all the time. The vacuum has a self propelled option by clicking the foot pedal. My allergist doctor also said that it is a get vacuum for me to have due to the HEPA filter.
Hi Allison, thank you for your awesome review! We are so happy to hear about this experience with your Kirby, and glad your also doctor gave it the stamp of approval for your allergies!
Last night around 7pm I got a knock on the door, I open and it’s a man claiming to be part of a homeowners business and he needs an honest opinion, he then asked if I consider myself an honest person which I answered yes, and he says. "Well here’s this free Glade air freshener can compliments of my company". He asks if he can do a “free quick demonstration” and I knew immediately it was a scam. I told him I was in the middle of making supper, I literally had a butter knife with butter on it, in my hand and showed it to him, to which he says he’s just the door to door person and Shawna or Shana does the demonstrations, and wants to know if I’ll STILL do the demonstration (I assume because I’m a woman and I was the only one home, he thought I was nervous at the thought of a random guy in my home) to which I said, "No. I don’t have time".
He asks for his Glade air freshener back and I told him, "No problem, I don’t use those and I was going to throw it out anyway." (Air fresheners are bad for you!!) The more I said no, the more info he gave me, he didn’t mention till my second No that he was with Kirby vacuums which my mom made the mistake of buying back in 1996 so I knew immediately he was there to sell though he claimed he wasn’t selling anything (and he wasn’t, Shana or Shawna was). He acted all surprised when I told him no to a free demonstration and said “you don’t want a free cleaning?” I said I have a Meile (spelling might be wrong) vacuum and no. And he finally left. I can’t believe door to door sales pitches are still common, watch out especially come spring and summer 'cause that’s when they come door to door the most.
Hi R, While The Kirby Company is not affiliated with the agreements of the distributorships, we appreciate reviews like yours that provide us with your feedback on your experience. Thank you for your time to share your feedback.
I hate Kirby. The vacuum is decent. It does do better than our Bissell did. The Sentria 2. The salesman are sneaky as all get out. They DO NOT leave unless you buy. I had this happen before years ago. Bought one. Returned it next day. This time was different. 4 yrs ago it happened again. This time. I kept it. They trick you with dust mites. The scary horror stories and pictures of nasty bugs and sicknesses you can get without it.
This vacuum is BIG, HEAVY, Clunky, and a pain in the **. If you are not very strong. This is not for you. (They will tell you it is their lightest model) You literally have to disassemble it to switch to the hose. Which is a nightmare on its own. You have to switch to go from hard floors to carpet. You have to find the right setting for your carpet height or you will smell burning rubber. Or you will see all the dirt from your carpet bouncing out of the carpet not being sucked up. We also received the "shampooing" package. No idea how to use that. Or how you can shampoo anything with the attachments you get. You do not get a "tank" for the dirty water. We also did not receive any manuals which they said would be in the box.
One problem! You can not EVER reach them. They literally have to contact you if you want any service. Their website is a nightmare. Their auto payment set up is a headache. The belt set up is horrible! It snaps easily. The customer service is awful. Our last payment is due in a week. Auto pay. Just received a phone call. Apparently we are "11 days" late. Yet... no notice and we are set on THEIR auto payment plan. It was pay today or deal with the late payment consequences.
It took 4 yrs to pay it off. Keep that in mind! The other thing. They trick you by saying you get a discount because it is "their display" model. NO. They grab a NEW vacuum each time they sell one so that they can say it is the model. So that you feel like you are getting a HUGE discount. If I could rate this negative stars...it would be NEGATIVE 5+ stars. This company is not worth the vacuum. Not worth the price. Not with the hassle or headache. Not worth the hit to your credit.
It isn't so much the salesman's fault. It is after all their job. Cannot really knock a person who is actually trying to work. But, this company is 100% garbage! If you do decide to buy a Kirby keep these things in mind. MAKE SURE YOU DECIDE AN OWNER'S MANUAL! I hope this review has helped. Whether you decide it is the vacuum for you or not. Just keep all things in mind. T.
Hi Tiffanie, we are deeply concerned about your experience with your Kirby. While The Kirby Company is not affiliated with the agreements of the distributorships, we take these matters very seriously. If you'd like more help with your Kirby and for us to address more of these questions/concerns, we would love to assist you. Please give us a call. Thank you!
I had a lady come to my house and gave me 4 hours pitch on the great vacuum cleaner and all the things it did. I was impressed with the demonstration but I was not looking to buy a vacuum any time soon. Especially one so heavy and expensive. She kept insisting and telling me all the things that a salesman would say, and to put the icing on the cake the last thing she did was telling me that if I purchased the vacuum I was going to have my house cleaned once a month for the next five years. They would come and vacuum the house and every 6 months they would do a thorough cleaning including mattress and ceiling fans...shampooing the carpets, anything the vacuum would do. That caught my attention.
Getting too old to do this on my own, that was the bait...and believing her I acted in good faith and paid her in cash the amount of 2,000.00. Yes, naive and stupid, guess that happens when you get old. Don't know if the agreement is no longer valid, or she left the company without letting us know. The phone calls are unanswered and that is that. Perhaps my mistake besides trusting her was paying that amount of money in cash for something that was too good to be true. There were a few skipped months last year, but this year, January was skipped, and now March, no answer either and no show. The vacuum? Just another overpriced, heavy vacuum that Works well, but so many other less expensive.
Hi Gloria, we are deeply concerned about your experience regarding a Kirby Independent Salesperson. While The Kirby Company is not affiliated with the agreements of the distributorships, we take these matters very seriously. Would you please give us a call so we can further assist you in your questions addressed in your review? We look forward to hearing from you and appreciate you reaching out! Thank you!
We just had purchased a Kirby vacuum system worth 3500 USD/13500 AED here in Dubai UAE after a grueling 4.5 hours of sales pitching from their sales agent. We had repeatedly say NO to their sales agent as we don't have money but ended up purchasing by their sales tactic of one time big time promotions etc. However after 2 hours we had thought that we made a terrible mistake by purchasing the expensive item and immediately called up their sales agent and as well email Kirby company for return. However they said that once the item is sold it could not be returned back and they were hiding under UAE the consumer law that that we can only return item if it's faulty as per signed contract.
We had filed a complaint at Dubai Economic Development Customer Protection (DED) and to make the long story short Dubai Government instructed them to cancel the contract and have the item returned. The Company rep was insisting that we had signed the contract under UAE law but gladly Dubai Government looks after the welfare of the consumer. Now item had been happily returned to them and we had vowed not to entertain sale rep from this Company. So to all UAE residents that had opted to return the item immediately lodge a complain case at DED.
Hi Camilo, we are sorry to read about your experience regarding a Kirby Independent Salesperson while trying to return your Kirby. While The Kirby Company is not affiliated with the agreements of the distributorships, we take these matters very seriously. Thank you for providing us with this feedback on your experience.
It is so long of a story to provide details, but it is so interesting reading all of these negative reviews. I remember back in the 50s when I was a teenager, a Kirby salesman gave my dad a very difficult time when he insisted he would not buy the vacuum. Then again in the 60s one of them came to my home and tried the same gimmicks. Once again, my husband was given a very bad time when he insisted he was not going to buy that vacuum. Then jump to the 90s. I was living alone after my divorce, and I got snookered!
I finally purchased a vacuum. What a mistake. The first pitch was that a friend of mine sent them to me because she was asking them to clean the carpet in one of my rooms as a gift. I thought that was a bit odd, since I really didn't know her that well, but they came in and "cleaned" the carpet. Lousy job. I bought the shampooer to go with it, and that shampooer was worthless. Then I realized that I had purchased a used vacuum, probably one that had been used many times for demonstrations. I know. I've always been a bit gullible. I went through hell trying to get some compensation. I finally gave the vacuum to the local Salvation Army store. This company has been using these tactics for YEARS!! And I have been warning people about them ever since! NO VACUUM CLEANER IS WORTH OVER $2,000!
Elizabeth, While The Kirby Company is not affiliated with the agreements of the distributorships, we greatly appreciate your feedback on your experience. Thank you again for reaching out and providing feedback on your experience.
Kirby Vacuum Cleaners Company Information
- Company Name:
- Year Founded:
- 1920 West 114th Street
- Postal Code:
- United States
- (800) 494-8586