Kirby Vacuum Cleaners Reviews

Was promised a free room shampoo. Two young kids come by and start selling me on the vacuum. Not bothered at first as they were going to shampoo my living room. 4 hours later they finally left w/ out a sale and only a 3x3 section of my carpet shampooed. Deceptive tactics throughout. Don’t fall for their monthly payment schemes as you will spend $1k+ more than the quoted price.

They offered a complimentary cleaning of two rooms and did not show up for three times they were scheduled to come. I even called and they said they would not honor their promise due to an alleged address in an old file as being serviced before. Which doesn’t make sense because they were referred by my neighbor has had two complimentary cleanings. Rep over the phone was rude and demeaning and kept cutting me off. Would never recommend them if you are looking for quality customer service and reliability. I even left work early the previous times to meet their rep at my address which apparently never happened.

Worst vacuum I've ever had. Seller guilt-tripped me into buying the product, would much rather have my 50 dollar vacuum back as opposed to this 2000 dollar hunk of metal that sits in my house. Very dissatisfied and will be letting everyone who is in the market for a vacuum know not to buy.

Kirby salesman dropped by. Promised to do 2 rooms. Did the first room and didn't really finish it. It was still super wet when they left. Said they would come back later and didn't. When my sister got home she looked forward to hearing their sales pitch and wanted to see what all it could do. Guess they didn't want to sell something. The guy also said the people who schedule to get in the door always over promise. So I guess lying twice is fine.

We were told we'd get a quick 30 min demonstration, after 1 hour we told the individual they needed to leave despite their protests, we finally got them out. And the vacuum itself, apparently if you buy it - be prepared for cleaning to take 10x the time it used to.

I still laugh at my encounter with the marketing guy, who tried so hard to connect with us on so many levels just to get us to buy the vacuum. Such a fake gentleman. Anyway, the vacuum isn’t worth it. They just have people good at trying to sell stuff, don’t get sucked in.

I recently encountered a Kirby Vacuum distributor sales team, and like many other reviews have stated, my experience was, at best, uncomfortable. Let me begin by admitting that there were numerous times that I should have given a firm “no” and saved myself time and discomfort, but I am a trusting person (less so after this encounter), and I sometimes get myself into these situations by not wanting to be rude. Additionally, I must emphasize that these distributors talk and move so fast that by the time you’ve even had a moment to process what is happening, they’re already in your living room assembling an enormous metal vacuum.

Last may I bought a new Avalir 2 Kirby. I have had kirbys for over 30yrs. This is the first time I have had a kirby that has been broke down since November. Took it to a repair shop, they put a new belt on it and called fixed. It was already burning the belts up. Like a new belt was going to fix it, lol. All I get from kirby is the runaround. Kirby is making junk that will work for a couple of months and breaks down, then you're stuck with making payments on a product that doesn't work. Whatever you do don't buy a kirby.

Coming to someone’s door and asking to complete a survey and then barging through with multiple pieces and a sweeper then refusing to leave for 45 minutes despite me all but kicking them out is a horrible business practice. Absolutely would not purchase a $3,000 vacuum cleaner when this is the company’s business model.

Sure, buying a vacuum for $$$ could be a brag, but then your friends will see your bruised toes, scuffed up walls, and hearing aids. The “home cleaning system” is junk and is so loud your grandma in Illinois can hear it. Literally today tried to use one of the attachments to dust off my walls, shone a light on it to see my walls were streaky and the paint is now scratched in places it wasn’t before. This spaceship is so big, if you don’t move out of the way in time, it’ll take you and your wall right out. I’ve had to replace more drywall from the vacuum than than from the boys in my house. The biggest mistake of my life right now is letting that rude salesman through the front door knowing my husband would probably fall for the ruse.

Very disappointed in support after the sale. There is none. Product appears to be decent but if you can't use the product what's the point. 800 # is useless. Shamperer has issues that is probably operator error but I'm out here on an island learning on the fly.

The handle on this vacuum is awful, my hands hurt so much by the time I'm done vacuuming. It's heavy, bulky and strange steer well, at all. I have literally never regretted a decision so much. Sure, you'll have the cleanest house in all the land... If you have the energy to use this to vacuum your house and then change the attachments and go over your whole house again to get the edges and corners. Don't even ask about my poor filthy stairs... :(

Let me start by saying that I have no soliciting sign posted on my door, that is clear as day. This is the second time that this company employees/contractor or whatever has knocked ignoring the sign. They rang the doorbell, stepped back and started waving at the camera. As I was at work when the person rang the bell, I answered my Ring camera stating that there was a sign on the door, and we were not interested, and she left. Then I get another notification from her again. Then this time she and another lady are seen entering with my husband with this product in hand to demonstrate as he is coming in from work.

I started when I was 19/20 in the business. I learned people in that timeframe. This hands down is the best product best experience for anyone that wants to be in sales. Raw uncut honest business. Amen Get Busy.

The girl that 1st came to my door and Craig who actually showed the vacuum were both exceptional. Both led me to believe that it would be fine if I didn't purchase that day. Their manager/sales team were pushy, demeaning, disrespectful, and incapable of acknowledging the word no! Will not EVER be purchasing a Kirby after the way I was treated! Their way of "cleaning" was extremely too long! If I had known they were going to be there for 2.5 hrs I would have never let them in, in the 1st place! Then afterwards, my "awful" Dyson pulled a bunch more stuff up out of my carpet! No wonder they were so pushy about me buying day of. So many bad reviews!

I just bought my new Avalire 2. Don’t get me wrong. I love Kirby’s, but you guys are making things difficult to put even a simple bag. Now remember bags are not cheap. So when we have to put in a bag, any dessert breaks or we have to get another one, make them stronger, please for us not to have to be clean so much just for bags.

Kirby is not for everybody. I have owned one for over twenty years and it has never failed me. Upgraded to the newer kind last week. Glad I did. Yeah it is a little heavy but it is self propelled and rather strong and tough. This one will last a long time. Not all sales people are the same. The one that came to my house was great. Took the time to answer all my questions and was not pushy at all.

I have had a Rainbow vacuum for 50 years, since I got married. I worked for 35 years and needed to get the house clean the first time, with a good reliable vacuum. Yes, it is cumbersome, and I wish the cord was longer, but, by far, this is the best vacuum ever. It never clogs, never. Dyson says it doesn't, but had one for during the week clean up, I have 2 dogs, but after about a year, Dyson stopped performing. I have 2 Rainbows, one spare, because I have 3500 square feet of tile and hardwood and 2 yellow labradors, and I could not do without this vacuum. The water basin also is a pain, but, everything you vacuum goes into it. No dry basin to empty and have dirt fly back at you. Yes, I love my Rainbow, but this vacuum is for serious cleaners. Note: It also sucks up water, if needed.

I wasn't home for the salesman's schpeal, but my sister was and was sucked in. The vacuum itself is the heaviest one I have every tried to lift. It is not user friendly or intuitive. I had to google a tutorial when I was ready to try. At least they should let you change your mind till after the final lessons have been given. The salesman did not come back out to teach how to use the carpet cleaning attachments for three weeks, which was way past the 3 day return policy. The vacuum is very powerful, so much so, I can't use it on throw rugs or even area rugs with out them getting sucked in. (No matter what setting it's on.) Do not waste your money! Go to Target to find a decent vacuum!

So I purchased this vacuum Kirby Avaliar 2, by far the most non-user friendly machine I have ever purchased. You have a change setting from carpet to rug to tile, and then back to carpet, certainly not ideal. If I need to vacuum corners I need to turn of the unit, change the head, then add the attachments, which by the way come off the hose or extension poles pretty easy. It is way too much hassle for something like vacuuming which is a task and with this unit becomes an event. The unit does well on carpet, which is all I have to say that is positive, but tile or hardwood terrible job. I have a basic 80 dollar vacuum from that does much better on the tile and hardwood and the Kirby unit. Which is sad to how powerful this unit is advertised to be. In short I will not recommend this unit to any person with this current design and function.

Like many other reviews I read, their "quick presentation" turned into 2 hours of overselling and I feel like the only way to get it over with was to buy. Now I'm stuck with a overpriced and not practical cleaner for my home. I have close quarters to work with and I can't use the sweeper on my rugs like I could with my old sweeper. I told the salesman I just bought a new vehicle and didn't feel like it was the right time for me to buy but he kept pushing. I called and try to return it but they said there was a 3-day grace period and because of my age I couldn't return it. I would of gave them 0 stars if I could!

Last Tuesday around 6pm I responded to a knock at the door. A tall man with a new bottle of dish soap in his hand, shoved the dish soap into my hand the second I opened the door. He then said, this is just a free gift for your honest review, have you heard of Avalir? Now keep in mind I am a previous Kirby owner, and I hated that vacuum. It's heavy, it's bulky, it is hard to maneuver and it not at all as glamorous as they make it sound during the sales pitch.

The lost star is for the sale, not the product. I originally purchased my Vacuum in 2016. The salesman was a bit sketch. When I first purchased I paid double the amount, but I threatened to return it because I didn’t like the price. I haggled him down to 1200$ which I don’t regret and which I feel is fair. I wouldn’t recommend the payment plan, but if you’re in the market to pay outright this is the best investment. I have two old dogs that constantly get diarrhea. They go on my carpets sometimes and when I say my Kirby can lift blood out of a carpet I mean it’s seriously saved me replacing my whole rug. I included pics. I highly recommend this vacuum for people with pets, allergies, and small children. It may be heavy, it may seem in the way, but when you need it, it is there for you. No regrets.

I was busy working in my garage when a man came up and asked if I he could have 10 minutes of my time. I didn't get his full name, but his first name is Ron and he said he was from Portland, OR (I'm in UT). During his presentation, he went on and on about what a great salesman he is, how he already made many sales and doesn't need this sale, what a great fisherman he is, how he loves to play golf, blah, blah, blah, etc. He did shampoo a rug and did get the stains out. My wife and I were impressed with the vacuum cleaner.

This is long, so if you make it to the end, thank you. I had a salesman come out late last night. Okay, fine. Even though I told you I wasn’t interested, you pushed to do a quick demo. You asked me if I had decision making power, and I answered truthfully. You kept dropping hints that this sale would help you win the vacation contest. Sir, you should know that not only do I not care about the vacation contest, I also grew up in a salesman family. Your insistence on the vacation would never have swayed me. You also tried the good old “Spouse Free” discount. As if telling me to make a large purchase without considering what my partner would feel/think about it would be alright.

The Sales people are liars, robbers and VERY pushy. Firstly, they said the presentation would be quick, after I told them I had another appointment. They would not leave or take no for an answer. The salesman spent so much time talking, doing the demo vacuum and never shampooed. I was so upset, because they only cared about making a sale, and was not respectful of my time. Also, I told them all during the presentation, I am on a strict budget and could not pay over $1,000. They said no problem, and that it would only be $700. Be aware, they lied about the actual price, the $700, became over $1,200. I decided to pay them off just so I wouldn’t be paying for the next 2 years, by that time, the vacuum would cost over $3,000.

My brand new floor wood vinyl floor messed up by an over-pushy rep trying to win a trip to Vegas! Showing too much of her body parts, displaying the wet cleaning portion of the vacuum, left a horrible smear! See pic in next review.

Sales people were VERY pushy. They stayed for hours after claiming it would be a "quick" presentation that would help them with their job. Immediately regretted this purchase. It is so heavy and difficult to use. The sales people make sure not to mention the initial price but instead focus on how "small" your payments will be. It is not worth the price. Not at all. They also make sure not to mention their "return policy" (if you can even call it that). You only have 3 days to return! This company only cares about the money. They pressure people to buy their product, fail to inform them of the full price and the return policy, and obviously don't care whether their customers are satisfied with their product as you only have 3 days to change your mind. I am so unhappy with this product but even more so with this company. I'm sure most would return if given more than 3 days. I will never recommend this company or product.

I feel like I got scammed. The most inconvenient vacuum ever! The demo made it look amazing, but the key thing is they don't have you try it and also they do not go over the cancellation or return policy, so once you realize you do not like it you are screwed and neither Kirby direct or the distributor will do anything to help. Besides troubleshoot, which trouble shooting won't fix the problems. It is way too heavy to carry up any stairs, and to lift onto the couch to vacuum. The carpet cleaning attachment ruined my carpet and didn't even get the stain out. I just want it gone and my money back but unfortunately these companies are not good to work with if you are unsatisfied.

Sales persons were pushy even though they seem like nice guys, promised all kind of things, never mentioned it was going to take long time for the demo.... I mentioned several times to the guys that the machine looked bulky and heavy...I am a senior citizen that I barely have strength to push around such a bulky machine... Also told them on various occasions that I am retired on a fixed income and every little penny is already budgeted and that I did not have any disposable income....