Kirby Vacuum Cleaners Reviews

But I had never heard of Avalir so I felt this an attempt to get into the house without mentioning Kirby. When he sent for his sales guy, he appeared with the Kirby and came into the house, now....I don't have carpet I have a few rugs and vinyl flooring. I have no reason to own this monstrosity for the price they are going to try and sell it to me for. The Salesman, Joseph was very nice. What I found disturbing was the shaming factor of the sales pitch. They do this demonstration with a little filter contraption that allows the device to present a much more powerful suction during the demonstration. The reality of the matter is with the bag on it does not produce the same suction.

He went through this entire demonstration, repeatedly ignoring my declaration I was not purchasing this vacuum, he repeatedly almost sort of shamed me for not being interested as if I were just dirty. As with most he was begging for help to go on a cruise. This went on for hours of me saying no. I was told they would show me the demonstration and it was either a yes or no and there would be no pressure. This could not be farther from the truth. The truth is I was repeatedly shamed for saying no as if I was just a filthy person. The price he started at was 3k and there was absolutely no way I was buying and then after several calls and visits with his boss all of a sudden it was 1200 and he was proclaiming to me he would not get any commission at that price (guilt tripping).

A couple selling points that he mentioned and demonstrated that were false or misleading. He mentioned the lifetime warranty several times, there is in fact only a 3 year limited bumper to bumper and a Lifetime rebuild program which is done for a fee so there is no lifetime warranty. At one point he had my current vacuum out and to demonstrate to suction power of the Kirby (with that little suction optimizing single filter contraption) he declared if my vacuum could pick up the Kirby accessory box and the Kirby couldn't he would give me a free Kirby. Obviously mine didn't and the Kirby did. However The Kirby cannot accomplish the same feat with the regular old bag on it.

To get to the point this went on for hours until it was 9 or 10pm, and I was ready for him to leave. It didn't seem as if he was leaving without a sale, so I wrote him a check for the full amount. Once he left I attempted the box pick up with the bag on and it didn't work, I immediately called the bank and put a stop payment on the check. Exercised my right to cancel the transaction and yesterday they showed up to pick up the piece of junk and returned my vacuum which works just fine.

The moral of the story is that the sales practice of these distributors borders on unethical and deceitful. DO NOT finance with them. Had I not paid outright I likely would have been given the run around to stop the sale. In Paying outright with a stoppable payment form I was able to control to financial outcome of the transaction. Also MAKE SURE they give you the 3 day cancelation contract. And finally if you open the door and someone shoves a free cleaning supply in your face get ready to sacrifice the next 3-4 hours of your life to get rid of them. My Best suggestion is to not even open the door. If you want a Kirby, you can get one on Ebay for $300...that in itself is all the proof I need it is not worth a grand.

But after exhausting us with his stories and bickering about a price, he finally agreed to sell us the older model, brand new, for $1000 plus tax. We agreed and he brought the vacuum in. My wife and daughter immediately saw some human hair wrapped around the brush roll and said that this was not a brand-new cleaner. Then my wife and daughter found some spider webs and residue from prior use in some parts. Also, some parts definitely looked used. He said he would swap those parts out with the demo vacuum he used which he claimed was brand new. My wife no longer trusted him and said we're not interested.

He tried to shame her by insinuating that she likes a dirty house, that she lied to him when she said she'd like the carpets to be clean and not just look clean, and then he tried to shame me for not overruling my wife's decision and that I should just buy the vacuum cleaner. It was OK for him to get loud and make accusations, but when I got loud, he said there was no reason to yell. My wife finally told him that we are not buying the vacuum and to please leave. She offered to help him pack up, but in an angry voice, he said that if we touch any part, we will have to buy the vacuum and that he has rights too. As he was leaving, he sort of said to himself "So it was those hairs." Meaning that if it wasn't for those hairs, he would of had the sale.

You went on to show me all the bells and whistles of your product, even shampooing a corner of my rug and cleaning my glass door. Cool. Except for one problem. By the next morning, the smell from the shampoo that you used on my rug was so strong I had a headache all day and ended up having to pull out my own carpet cleaner to deep clean my rug in an attempt to make the smell disappear.

However, my favorite part of the whole experience was the end. You hand me your sheet with the price tag on it, you give me a great offer, and when I pause, you tell me you forgot to mention the 3 day cancellation for free. No questions asked. You tell me all I have to do is call and that’s the end. You dropped more about this amazing vacation I was going to seal for you. But here is the problem.

You didn’t realize you had already lost my trust. When you showed up at my door near 8 pm, I had zero intention of letting you in. But you wouldn’t take no for an answer. You didn’t realize that I had already made up my mind, and had zero interest in a vacuum when 90% of my house had tile floor. You didn’t realize that I had zero interest in winning you a vacation. You failed to catch on when I made an excuse as to why I couldn’t get to my Dyson, and handed you our cheap Shark stick vac instead. And that dramatic pause? It was not me contemplating purchasing the vacuum. It was me calculating what I would need to say to get you out of my house as we were nearing 9 pm last night.

And the end all kicker in all of this? Little did I know that my husband’s family actually had a Kirby growing up. He hated it. He told me it was bulky, hard to maneuver, and despite the demo you did, truly didn’t suction as well as what they had expected it to. So, sorry sir. I will not be calling you back to buy this amazing shiny vacuum. I will not be using your amazing, organic soaps that have left me with a splitting headache all day.

I am not impressed by your tactics, or by the last minute drop of a cancellation policy - which by the way, when I called the main office phone number today to ask about the soap, the recording talked about the cancellation policy. You were wrong. It would not have been able to happen over the phone. The message clearly states by mail only, and it also states how they track it, although I didn’t pay close enough attention to know if that was from the date I mailed it or the date they received it. Regardless, your information was incorrect.

My story is not unlike most I have read today. Except for the part where I managed to get the salesman out of my house WITHOUT making a purchase. I simply told him that although I do have decision making power, I also respect my spouse enough to do what has worked for us for years. Not spend more than a certain amount WITHOUT talking to the other person first. And I would not budge. Don’t be afraid to say no, stick to your answer, and kindly show them the door. Don’t feel pressured into buying something you really don’t want or need. I didn’t, and I’m glad.

An medical emergency occurred in my immediate family that required me to contribute to the care of person (hospital bills and nursing home costs).. I called the company to explain my situation....they said they did not deal with that to call the financing company....Called the financing company, Merchants, they were not interested and kept enphazing that the contract was legally binding...so I inquire one more time if the company provided for emergency situations...

The company kept emphasizing that the contract was legally binding and did not volunteer any solutions...I mentioned that I could not meet the payments and they said was that if I defaulted I was going to be reported to the credit bureaus.... I will say stay away from the Kirby vacums and the financing company Merchants.... I believed I was taken advantage because of age....

I have had the machine now for a few years and mostly used for carpet cleaning which works great. I have only used the carpet shampoo system a half dozen times during the time I have had the machine so the shampoo system doesn't have much use and should not have broken in the manner it did. I started shampooing the carpet machine was working and then a loud constant sound started and I immediately shut it off. Upon further inspection there was a little hair on the roller but no obvious reason why it was making the noise so I removed the whole unit off the machine and saw the one end of the roller was melted and the plastic support that houses the roller was almost completely melted rendering the Avalir Multi-Surface Shampoo System useless.

I called Kirby and explained what had happened and they offered to sell me a new one which I declined due to the poor design. I would suggest this machine as good to anyone but not recommend the Avalir Multi-Surface Shampoo System. I will not pay to replace it until they change the design with metal support for the roller.

At first it was a tall ** rugged man with no teeth that knocked on my door. I assumed it was a maintenance man. Luckily I had my sister and brother on the phone in case something had happened. Needless to say, I have bad anxiety and struggle to comprehend things at times. This man spoke extremely fast and shoved an extremely small tide bottle in my hand. He said something about he is asking people to do a quick survey and we get a free gift. He asked me if I had time to do the survey. I said sure thinking it was going to be on a card. He said, "Okay I’ll be right back." When he came back it was a total of 2 males and a short Asian female. I felt extremely overwhelmed and didn’t expect for them to have so many people. They brought the Kirby in the house and the ** guy left. Kirby was never mentioned at the beginning.

As soon as I could realize what was going on I voiced that I was not interested in buying anything. The ** guy said, "Okay but is it cool for me to still do the demonstration" and because I was scared I agreed. I immediately texted my brother and sister for them to stay on the phone with me. I also announced to them that they were on camera. (I was on Group FaceTime and the way the camera was facing it showed my entire living room).

The ** guy did the demonstration while the Asian girl just sat there. Although the ** guy was extremely nice and understanding when I kept expressing that I did not want to buy it, the ** guy just kept walking in and out of my apartment and was literally trying to pressure me into buying the stupid vacuum. I was becoming extremely annoyed and I told the ** guy that the other guy was about to get cursed out. So when the ** guy came back in for the last time the ** guy gave him something to do so that he wouldn’t come back inside. After they finally left I thought that was going to be the last of it because I expressed NUMEROUS times that I did not want to buy the vacuum. (The ** guy admitted to me that our Apt complex told them they were not allowed to come here to sell anything.)

Soon after that at approximately 9 pm, I hear a knock at my door and it was this female posted on these pictures. I didn’t open the door but I looked through the peephole to see her standing there. I walked away because again, I felt extremely uncomfortable, she looked like she was on some type of drug, and I don’t have people come here especially at night.

Roughly a month (maybe a little over) after that encounter, my neighbor (who has a Ring) brought to my attention that there was a ** male that walked by my door (her fiancé) and stopped to look at my mat. (It says ** don’t wear no shoes on my house) A couple days later is when the girl knocked. There was also a ** man (who’s been caught peeping through a neighbor on the first floor bedroom window) that knocked on my door while I was at work. When he realized her ring was recording him he left. At this point I decided to get a ring as well because now I am worried for my safety.

Today, there was a different ** girl and ** guy that knocked on my door instead of ringing the ring bell. You could hear them mumbling back to each other. My neighbor sent me her footage and I sent her my footage. The ** girl looked back at her ring and the ** guy asked her what she was looking at. When he looked back he says something about “I’m trying to get somebody” and they walk off. All the other people are confirmed to be working with Kirby, however I am not sure these two people today are. There are so many post on Facebook of how sketchy these Kirby people are. They are extremely rude, and don’t care about anything. At this point it’s harassment.

They cleaned a window. A pillow case. Baseboards, ceiling fan, lamp, my bed, under my stove, but left about 95 filters in various parts of my home that has the dirt and dust. Then they poured salt in my carpet and used my vacuum to clean and then used their Kirby to clean and showed me how “bad” my Shark vacuum was. They said they needed to sell the product to win the contest to get a wash for their husband they just married. Their manager got involved about 4 times and I could hear the manager having her repeat things back to me, to the point I answered without her repeating what her manager said. And she aggressively turned the volume down on the phone. I kept picking the filters up cause I’m like this is all over my dining table, guest bedroom, movie room, kitchen counter, living room. And master bedroom.

After the manager tried to negotiate the vacuum from 2500 down to 1500, she said, "Ok I’m going to finally do what I came here for." So she vacuums my bedroom and then begins to shampoo my carpet with the machine demoing as she goes. Not to mention her manager is trying to buy back my old vacuum within the purchase and she laid my vacuum down and put dirty filters on top of it… Lol. Finally after cleaning she gets manager back on phone for him to come inside the house. She proceeds to clean the machine in my sink, use my paper towels without asking and then dumped all the filters into my trash can, leaving some first in various spots.

After denying the manager in person after he tried to drop the price down to 1000 he asked if they could come back. Mind you it was 2:30 pm and the sales rep came at 11:30 am. She took a dump in my restroom, and then did all of this ** before actually doing what they initially offered me. After declining for the 5th time, the sales rep was visibly upset and started cleaning up quickly and hitting my walls with her machine parts etc. I feel bad for these sales people cause they have to do all of that, but the nerve they have to Bombard people homes. I almost felt like they weren’t going to leave and I was tempted to threaten them at one point with my gun because that’s how hard it was for them to take no as an answer. Glad I didn’t buy their product. But I got a decent clean out of it.

So now I get to waste time trying to get a $1000+ vacuum fixed, when if I would have just purchased a new one from almost anywhere else I could just go exchange it. Also, my sales rep told me they have a "great inexpensive lifetime rebuild program." When I called on it we decided against it since it would have cost me as much as buying a new refurbished one by the time I paid shipping and fees. Not to mention I was quoted 3-4 MONTHS before it would be returned.