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Clayton Homes Reviews

4,942,310reviews on ConsumerAffairs are verified
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About Clayton Homes

Clayton Homes is a manufactured home builder that offers an array of home types, from traditional site-built homes to tiny homes. With a focus on green building practices and multiple customizable features available, Clayton Homes can help you achieve homeownership within your budget.

Visit www.claytonhomes.com
Pros
  • Customization available
  • Choice of quality home brands
  • Energy-efficient homes
Cons
  • Potential land restrictions
  • Complex modular home financing

Clayton Homes Reviews

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    How do I know I can trust these reviews about Clayton Homes?
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    Page 9 Reviews 975 - 1125
    Verified purchase
    TechSales & MarketingStaff

    Reviewed March 2, 2022

    Our salesperson wasn't the best. We were supposed to be aware of when the home was being put on the property so we could pictures of it. We'd swing up and check the property and that's how we found out our property was being cleared. But unfortunately, the house was already on the property. The salesperson wasn't available to us the way she should have been. My salesperson was out on vacation, then she was out sick and then she was on vacation. We had to talk to whoever was there. At one point, the manager gave me his cell number because I was getting frustrated. We just wanted to know what was going on. I put in a complaint with the manager.

    Also, we could not do anything to the house we got. It's a beautiful home but there was no customization. It was just a basic house. The quality is good but the house settled hard. I came out one morning and there was an inch and a half gap from the ceiling to the cabinets. The techs fixed that but they said that also happened to another home.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Patricia, we sincerely appreciate you reaching out and sharing this feedback regarding your purchase process with Clayton Homes. We strive to provide a world-class customer experience, and while settling is very normal, we regret to hear that you had any issues. We're happy that our team was able to come and repair these settling issues.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 1, 2022

    The home buying process at Clayton was very quick. I was very pleased with it, too. The rep was very nice. She did everything that she said. Regarding the quality of the home, some things could be done better, though. Like trim keeps falling off everywhere. We're still waiting for the company to come out. But it’s always raining over here so they can’t come out, they said.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your feedback with us, Matthew!

    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed March 1, 2022

    The process was fast. They were nice and they dealt with me. I still didn't get the trailer that I wanted but I took what I could afford to pay for. But, I had to wait four months for them to get it built and delivered. I got the home the way they had one on the lot. The quality of what I got could have been better though. I have a molding issue. The lady said once the home got set up when I moved in, they had 30 or 90 days. The dude fixed what little issues he saw. The last time, they told me they couldn't fix anything else on the inside. Other than that, Clayton impacted my life well because now I have somewhere to stay. I had a good experience dealing with them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Kenneth, we're so happy that we were able to help you find the perfect home! Thank you for being an amazing customer!

    Verified purchase
    Staff

    Reviewed Feb. 28, 2022

    Lee, our salesman, was extremely helpful. He found us a really good deal on our budget. We had a few little things with the home we got but nothing that you wouldn't expect when trying to set up a new home. We had a few floor joists fall which that's just gravel settling. We also have to get our thermostat fixed. That is not necessarily a Clayton problem but when they set up the air unit, the thermostat with it was fried. I'm dealing with the AC guy and that's been about two and a half months in the making trying to get the original smart thermostat back in. But we're supposed to be getting it back shortly. Other than that, there were minor things like one of the vents and a little roof leak that did no damage. Jamie, the repairman in McComb is very professional. Also, the setup crew did a great job cleaning after we got everything set up.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Seth! We are so happy to hear that the team you worked with helped you find the perfect home.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 28, 2022

    The application process at Clayton was very fast. We love the quality of the home, other than the trim work. It's almost like they had their nail gun up too high. So, they punch their nails completely through the trim. There's trim coming off everywhere. But other than that, it's great. Everything's fine and perfect. But the sales rep that we had was an ** and cocky. As soon as we got signed, he didn't care about us anymore. I had to call him to get questions answered, and he never would call me back. When he did, he acted like he was put out. Besides him, all the other guys were really great. Everyone was wonderful and helpful.

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    Clayton Homes
    Response from Clayton Homes

    Cari, thank you for sharing your purchase experience. We are so happy that you love your home, and the purchasing process was quick. We will loop in the appropriate teams regarding your sales experience in order to improve our processes, as this is not how we want to be represented.

    Verified purchase
    Staff

    Reviewed Feb. 27, 2022

    The whole experience with Clayton was great. It was a great first impression all around. It just continued to grow as a better relationship between me and the three people that I worked directly with, Christian, Ellen and Lou. Compliment to the plumbers as well and the guy who did the ramp in our stairs. They were all very professional and nice people.

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    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear that you had a wonderful experience, Auston!

    Verified purchase
    MaintenanceStaff

    Reviewed Feb. 27, 2022

    The purchase process was expeditious and the reps were great. They went out of their way to help us get into the house. In three months, we were in it. But there was a sewer in the master bath and the door wouldn't close as there was a levelling issue. The tech fixed the door without doing anything else.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much for your feedback about your buying experience, Wayne!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Feb. 26, 2022

    The layout of the home was great. It is so open and big. It's the design that my wife likes. We didn't want the door out of the utility room to the back, so we got rid of that door and added in French doors in the dining room. We also changed the layout a ton and made it a lot better for us. We did the purchase right in the middle of COVID. So the process was a little slower than I was expecting. It took a little longer. But I also understand because the times were crazy. So it wasn't a big deal for me. Everything was okay.

    The lady that was in charge of scheduling the drywallers kept telling me that the drywallers were going to be there a certain day, but then they weren't. Then she said, “Oh, they'll be there next week.” But that happened about five times. Finally, my saleswoman told me, “Sorry, our drywallers quit. So, we're kind of struggling right now.” I said, “Okay, just tell me that instead of giving me false states.” That was the only thing I was frustrated with.

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    Clayton Homes
    Response from Clayton Homes

    Travis, thank you so much for reaching out and sharing your feedback with us and your buying experience!

    Verified purchase
    Staff

    Reviewed Feb. 26, 2022

    Clayton did an excellent job with us. Everything was step by step. Everyone was really respectful. They told us everything that they were doing. It was great even when they put the underpinning up. It was a very good experience. We are enjoying our home very much.

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    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear that you're enjoying you new home, Sally! Thank you for taking the time to share your experience with us!

    Verified purchase
    Staff

    Reviewed Feb. 25, 2022

    They were excellent. Buying a home was very simple and everything was smooth. The representative walked me through everything. If I had any questions, he was right on it. Clayton is the best place to live. I will refer them.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your feedback with us, Adelita!

    Verified purchase
    CoveragePunctuality & SpeedMaintenanceLoan Process

    Reviewed Feb. 25, 2022

    Clayton Homes wanted a bunch of information I wouldn't want to give them for the application for the loan so I just paid cash for the home for myself. I put money in the account and used that for my collateral. I didn't wanna go through their lending process, so it was pretty quick. I closed within a week. Clayton Homes has done everything they said they were gonna do. Anything I've had a problem with, they've come and fixed or sent somebody out to fix it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your feedback, Chris!

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Feb. 24, 2022

    There are small things in the house that have to come up or will come up because it's a manufactured home, and anytime that I would call and see if they can come out and fix it, they always have good attitudes about it. They work with trying to be out here during the week because I'm off four days during the week. When they make a schedule, it's at times where they make sure I'm not busy and that I'm there. Before they come out, they'll call me and let me know they're on their way. Then, they'll be out here, fix whatever issues that come up, and I haven't had any issues out of what they've fixed since then.

    I wanted a double wide home and I have the Marvel double wide. I have seen their single wides but I needed the space and even though the Marvel was the cheapest with good square footage, it’s still a lot better than what I anticipated from other manufacturing homes from a different company. So, so far, our house has been fantastic and the quality of the build is very good.

    If I need to wash dishes in the sink, I have to open up the curtains on the little bitty window that's in front of me or turn the light on that's in the den area. Aside from that, because the ceiling is at an incline, it's hard to put fans in here. But with the central heat and AC, it hasn't really been a problem. There is one spot on the floor that's a little wavy from where it's settling. If I spilled water on the floor, it would run off to one side really quickly. But besides that, I haven't noticed anything else in the floor area. There's one area in the den that I noticed is a little wavy that if I walk over it, I would almost trip or fall. But I haven't really worried about that and it doesn't bother my wife. We don't even know it’s there about 99% of the time.

    Aside from that, there are trim pieces that are on the walls that pop off. But from the house settling, it's nothing that anybody can control. When a piece does pop off, I'll leave it there for them to be able to come back and fix it. It's just a trim piece that can take a couple seconds to fix with one nail. The companies that partner with Clayton, like the Bama AC & Air, also do an amazing job with hooking everything up. For instance, our house stays at a constant temperature and our unit's not constantly going on and off. So the house is very well insulated and the unit's working like it should.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Nathan, thanks for reaching out. We strive to provide a world-class customer experience, and while settling is normal, we apologize that you are experiencing issues. Please reach out to your retail location regarding any concerns, and they can assist with repair. Our homes come with a one-year manufacturer's warranty to address these types of issues that may occur. We hope you enjoy your home for many years to come!

    Verified purchase

    Reviewed Feb. 24, 2022

    Everything was okay until we got the home set up. I hadn’t been that happy with the process. I’ve got a pond right here at one end of the trailer. I had topsoil in here, and now all I’ve got is just Clayton mud. They said they’ll hire a guy that’s gonna bring some topsoil in and fix that for me. But it’s not fixed yet. It's taking a lot of time. Also, they didn't stub bound the drainage pipes in the utility room, and the guys that were setting them up didn't see them. So they've had to come back and redo them.

    I had a whole one end of the trailer that didn’t have electric, including one bedroom and one bathroom. So they had to cut two holes in the sheetrock so they could stick their hands in there and connect the cables that hooks electric up. They’ve been back twice and patched it. It looks all right, but if you look, you can tell where it’s been patched and this is a new home. But overall, we like the home.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Good afternoon Randy, thank you for reaching out and sharing your home buying experience with Clayton Homes. We strive to provide world-class customer care, and we're sorry to hear that you've been experiencing some concerns with setup. We have looped in the retail team you worked with, and the retail location is currently working with you to resolve the issues.

    Verified purchase
    TechStaff

    Reviewed Feb. 23, 2022

    Andy from Clayton Homes came out and helped us. We chose a model and I like the bedroom as well as how it’s set up. Andy said we could have put a backdoor in, but we decided to go with a sliding door. Then, there was something about the carpet, but we ended up changing all the tiles. From the time we went there, it took about three months before the home was put in our land and it was not that long.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Jarvis, we appreciate you sharing your purchase experience with Clayton Homes!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 23, 2022

    We had a brand-spanking-new salesperson who was learning. This was his first sale and he was great because he helped us go through everything and all kind of questions. If he couldn't give us the answer, then he went to his resources, and he got us the answers that we needed. It was a good experience. When Clayton said they were delivering the trailer that day, they showed up within an hour and it was set in place and tied down. They were out of here by about noon and they were able to roll in and put it up on the slab and do everything they needed to do. Then we had our own crew come in and hook up everything, and we were good to go.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your home buying experience with Clayton Homes, Rebecca!

    Verified purchase
    CoverageSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 22, 2022

    When we originally went into Clayton Homes, we filled out our criteria in the sales office and then we found a house that we liked. We started talking money, but we didn't make enough money for the house that we were being sold. So we had to go back to the drawing board and sit down with the sales guy. We wanted to continue moving in finding a house. But there were setbacks after setbacks, and we were in a volatile situation. So we were pushing to try and get the house and then move my family in as fast as possible. So that definitely did not make my wife happy.

    There's supposed to be a 30, 60, and a 90-day inspection. We moved in over last year Labor Day weekend, and our first home inspection was on the 60-day mark if not a little bit later. So when the house was put in, there was going to be settling and there were some things that were not plumb that had to be redone. For instance, the front door and the screen door. We're very patient people, but I had to take off the screen door at one point in time because the handle broke off because the doors were out of plumb so they wouldn't shut properly. I'm 5’11” and 220, and I had to put my shoulder into the front door in order to shut it, so it was putting wear on the doors itself. All of this has been repaired at this point in time. But we went through winter without having a storm door on. So it was kind of like pulling teeth a little bit in order to get some support.

    The crew that comes out to the house that’s repairing stuff are good guys. They’re welcome at my house anytime. I've been telling them that it's like every time they come over, either we find something new, or we're still working on something. They still have to come back and do some mudding on the ceiling. The last time they were here, they were getting told to hurry up and get on to the next job. They're here too often. But we still have the year warranty, and I am gonna bring up anything I possibly can unless I'm fixing it myself, which I have talked to my sales guy about. I told him, “If you guys don't get out here and start fixing stuff, I'm gonna have to start doing it. And then I'll save the receipts and put that cost back on to you.” So that kind of started to help push them to get out here.

    Ultimately, it's a good house and I've got no problems with it. We're getting to the point where the service guys are not going to have to come back out here. There are a couple of things that they still need to do. But it is one of the better investments I've made in my life. I'm married and I have two children. This is definitely an upgrade for us.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Jared, thank you for sharing your experience purchasing with Clayton Homes. Our teams strive to provide world-class customer care, and we're happy that any normal settling issues are being attended to and repaired.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 22, 2022

    Clayton Homes met my needs because I needed a home for Windsor too, and in Robeson County. They were phenomenal. The sales guy, Brian, was very knowledgeable with his product. His manager was very knowledgeable. It was a pleasant, painless experience. It was smooth from beginning to end. This is just a temporary until we can build, because we sold our other place. I’m used to custom cabinets that are real wood. It’s nice, and it meets all of our needs. I highly recommend Clayton. They’re a very efficient group. They work as a team, even from their setup guy that sets the mobile home.

    We had an issue with our plumbing. It came from the manufacturer, and it was connected. The plumbing in the laundry room wasn’t connected to where it needed to be to be able to exit the house, so it flooded. For some reason, the washing machine flooded the laundry room. Any issue we’ve had, they sent their people out that came on initial setup. They took care of what they needed to take care of from their end. And we’re 100% satisfied.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your experience with us, Angela! We are so glad that any manufacturing issues were resolved quickly by our team.

    Verified purchase

    Reviewed Feb. 21, 2022

    We started working with a guy but he moved to another county. So Morgan had to take over. She was a little lost with everything, but she did everything she could do for us to make sure we got what we wanted. She went out of her way. She did everything she could possibly do to please us. I'm satisfied.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your experience with our retail location and the buying process, Julie!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 21, 2022

    There were two outlets, one in Jackson and one in Lexington. I was skeptical after I went to the Jackson center. I didn't feel comfortable with the personnel. My wife was looking online and there was one in Lexington. It was an hour and 10-minute drive, so we went there. And within two times of going there, we knew that's where we were buying from. We like the folks there, how they greeted us, treated us with respect and helped us do the process and explained it. And they were really good. Tommy and Ms. Betty were helpful. When we did the final, wood prices had went up because of COVID, and our mobile went up by $3,000. I was a little miffed, but it was explained that that's the pricing of the wood. I did a little checking around, and that's exactly what happened. So, it was just a cost overrun. We went with them, and did it for a year before we finally were able to pull the trigger on it. After that, we've had good luck with this. And we love our home.

    Considering cost overrides, supply and personnel, because COVID was a different situation for everyone, I believe that they got to me and did what they could as soon as they could. Tommy and Ms. Betty in Lexington always called us. If it would be delayed or what their expectations were, we always got a phone call. It was comforting. I enjoyed that. This was the second house my wife and I bought. It was not confusing, but we needed to be guided a bit, and they helped a ton. I trust them, and we both relied on them. It was a big help.

    We had water underneath our house. We had to have our old home destroyed. The biggest issue was, there were massive amounts of water under the foundation. And it went several feet deep. It took a while to dry it out. Then it was wintertime, so it took a bit. When it was dry enough, they brought some top dirt on. There was some concrete work before they brought the home out. They drilled down into that concrete to secure it. And with the brick blocks, it was stable and very secure.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Randall, thank you so much for sharing your home buying experience with us! We appreciate your patience as you waited on your home, considering product shortages. We strive to provide each of our customers with a wonderful, world-class buying process, and we are so pleased that you love your home!

    Verified purchase

    Reviewed Feb. 20, 2022

    The whole time with Clayton, it was great. Even now, they still check on us. The process also didn't take long at all. We had our land already. So, once we got the okay that we could get it here, it’s done right. It was here by August.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your feedback with us, Miranda! We truly appreciate it.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 20, 2022

    The process was time-consuming. We started sometime in the spring of last year. This home was for my daughter and her three boys. She actually got in it in August. There were problems with getting material during this pandemic. That aside, the quality is great as far as manufactured homes go. Compared to what my daughter was living in, this home is 100% better. There is some cheapness to manufactured homes but it's something you have to live with when you go that route. On the whole, the people we dealt with at Clayton Homes were great. They responded promptly to issues.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your buying experience, Wesley! We are so pleased that you love your home!

    Verified purchase
    Staff

    Reviewed Feb. 19, 2022

    Clayton's homes are what I needed. But I had a problem with the people who put my house together at my lot. They left screws and nails everywhere. I said something bad about it and my rep Adam apologized for the inconvenience. Also, I don't like the edgings and how stuff's falling off the walls. I'm having to put them back up. Other than that, Adam was helpful. Everything I had a problem with, he fixed for me.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Jake, thank you for the feedback regarding your experience with Clayton Homes. We strive to provide exceptional customer care from start to finish, and we are pleased to hear that any concerns or issues were addressed.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 19, 2022

    None of the builders I tried approved me. Only Clayton Homes did. They worked with me and helped me get my home. The purchase was great. The home I initially chose was going to take a little bit to get here. I was told six to eight months. I was desperate for a home so I went with whatever they had available that they would approve me for. I wasn’t picky. The home I got stands out because it's new and it's better than the home I had before. Clayton could have made the home bigger though. The process took about maybe three months because I was having to tear down the older home myself and take it out of the lot. They had to wait on me. Other than that, it would have been really fast. I'm very happy with Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your experience with purchasing a Clayton Home, Melissa!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 18, 2022

    There was kind of a hiccup at first. There were people managing the office in Elizabeth City who got replaced. As soon as their rep Ray came down, things moved smoothly. Clayton was quick. Our house came from the factory at the end of April and we moved in in July. My wife and are happy with the house. We host friends and family so we like our open floor plan. The kitchen and living room are open. We also put the house 180 and we took the bathroom out of one house and put it in ours.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Joshua, thank you for taking the time to share your experience with Clayton Homes! We are so happy that you and your family love the home.

    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed Feb. 18, 2022

    I explained to the rep Jarvis what I was looking for and he let me look at several different homes. We made our decision and he let us know what we needed to do in the process. We went ahead and did our application. As soon as our approval came through, he kept in contact with us about everything. We then went in and chose what we wanted in our home such as the floors and the siding. Everything was taken care of. We put in the order and we were given a certain time. Luckily, something happened where there was a home that came in that another couple didn't want and it was exactly what we were looking for. We got our home in a very good time so everything was perfect.

    Everything was great and I was very happy up until the point of getting our keys. The rep gave me the estimate of how long everything would take and I took some time off work to make sure I would be here to view my home, go through it, and do a walkthrough. Things got held up. Someone came in late and they couldn't do the cleanup. Being my first home, I was very upset. With me being the primary person, I was not able to be here when the keys were handed over. It really bothered me. It was brushed over, like, “Oh, well.” But that was something huge for me.

    We do have some things that are wrong with the home. We got everything over to the lady that handles everything and we have someone coming out to fix everything in March. The way the home was put together is horrible. All the siding off of our island and our counters have broken off and are coming apart. There are literal bulges in the siding that goes into the ceiling. For our backdoor key, you have to have it in a certain way for it to actually open the door. There's a big hole in the siding. You could tell whoever put these houses together is very poor quality. I’m not happy with the way the home was put together. Also, we have a weak spot on our floor and it creeks really badly when you walk over it. On the whole, I would still recommend Clayton. They're not responsible for the manufacturing part.

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    Clayton Homes
    Response from Clayton Homes

    Jessica, thank you for taking the time to reach out and share your feedback with us. Clayton Homes strives to provide a world-class customer experience, and we have reached out to the retail location you worked with to see if they can assist with your concerns. We will follow up as soon as possible.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServiceCoverageTechMaintenance

    Reviewed Feb. 17, 2022

    Clayton's team was pretty good and the homebuying process went great. But we're almost a year into it and my husband is not liking that we've had people come out to fix stuff and they're not fixing it. For instance, the walls were cracking underneath the windows in the living room and when the guy came out, he put tape over it and puttied it. But then he didn't sand it all the way down and we're left with big humps in it. My husband's getting ready to call them about it because the guy that comes out to fix all these stuff is colorblind, so I don't know if he can even tell that it wasn't fixed right.

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    Clayton Homes
    Response from Clayton Homes

    Bridgette, thank you for reaching out and sharing your experience with us. We strive to provide an exceptional customer interaction, and we have looped in the retail team you worked with regarding your concerns with interior cracks. We will follow up as soon as possible.

    Verified purchase
    PriceStaffBilling

    Reviewed Feb. 17, 2022

    The home buying experience was really good. A lot of people told me it was gonna take two years because of the COVID situation. But it went a lot faster than I thought it was gonna be. I had Amy as my rep and she was absolutely amazing. She worked our budget and she knew exactly what I wanted in my kitchen. Also, she knew that we wanted a double-wide but we couldn't afford a double-wide payment so she found us the biggest single-wide.

    The home is beautiful and I love it. Clayton really put detail in it. I like them because the houses are more affordable. It's a brand new house like I wanted, and I'm not paying $300,000 like I always thought I would have to pay. I have my own land and everything is in my name and my husband's name.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for the awesome feedback, Chenora! We are so happy you were able to find the perfect home to meet your needs!

    Verified purchase
    Staff

    Reviewed Feb. 16, 2022

    The rep was awesome. He helped out a lot. There are a few things that I'm not pleased about but other than that, the home is good.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your experience, Justin!

    Verified purchase
    Customer ServiceMaintenanceResolution

    Reviewed Feb. 16, 2022

    I had a good experience with Clayton. We had a certain budget that I did not want to go over. They had a home that met that budget and they were really good to work with us. But there were some issues with the house when they brought it. This was normal from the hauling. When I called in the order, Clayton fixed the issues immediately.

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    Response from Clayton Homes

    Thank you for sharing this experience, Heather!

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Feb. 15, 2022

    The home-buying process at Clayton was very good. With Clayton, it was more like family than salespeople. If I need something, I call them. When we first moved in, there were a few things I found. They sent somebody to come and fix it. What they couldn't fix, I tried to get them and I kept on calling. Then I finally talked to Michelle. She said she had called the manufacturer of the home. She gave me the number. I called but it took them a while. But they came and fixed everything else.

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    Response from Clayton Homes

    Thank you so much for sharing your experience with us, David! We are so happy that any issues were dealt with swiftly by the appropriate teams.

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    Sales & MarketingPriceStaffRates

    Reviewed Feb. 14, 2022

    The sales lady, Anita, was so cool and straightforward. I didn't even have plans on purchasing but I felt so comfortable, so I went ahead with the process of it and started that day. I didn't know that my little town was gonna put up such a fight for a home as far as permits but Anita helped me through everything. I remember talking to other people about their process in buying a home and it was absolutely nothing like mine. I enjoy our new Clayton home very much. I have a singlewide with high ceilings. It makes it feel bigger than what it is. The little island and dishwasher are a big plus. For the price, I cannot complain one bit.

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    Response from Clayton Homes

    Thank you so much for sharing your experience, Alberto! We are so happy to hear that your sales consultant went above and beyond to make you feel welcome and comfortable.

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    Staff

    Reviewed Feb. 13, 2022

    The rep was great. I wouldn't trade him for anybody. He did everything that he could. But I'm disappointed in other things. There are cracks in the foundation. There are cracks that reappeared that were previously fixed, doors that are not filling the gap, some issues with the vinyl flooring, and I could go on and on. Clayton Homes told me to hold off until my six months were in then make a list and send it to them.

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    Response from Clayton Homes

    Christopher, thank you for taking the time to share your feedback with us. We strive to provide a world-class customer experience, and we can see from the service records that these items are being addressed. We appreciate your patience in resolving any issues.

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    Sales & MarketingStaff

    Reviewed Feb. 12, 2022

    Clayton Homes was probably one of the only, sales-wise, that would get back with me. I liked my salesperson. He got back with me with answers right away and was not pushy. The home is one of the medium-quality homes though. There have been a few issues with it. I probably would have chosen something with more durable cabinets. They don't seem very sturdy after being there for a while. They are a little bit thin. But Clayton Homes was very helpful with everything. If there were any little repairs that needed to be done, they'd send someone out with no questions asked.

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    Response from Clayton Homes

    Thank you for taking the time to share your feedback, Tina! We are so happy that you had a wonderful buying experience. We stand behind our quality built homes, and if there is ever any issue, please reach out and we will look into assisting!

    Reviewed Feb. 11, 2022

    First let me say that the dealer we purchased the home from has been great to work with however the home builder Clayton Homes (Schult) are the worst to deal with, We moved into our home Christmas Eve 2020 so we have been in the home a little over a year. The home is falling apart, we have had to have doors and windows replaced, the floors bounce when you walk, we have cracks in the drywall where the house comes together at the marriage line, The kitchen cabinets are coming off the wall, the crown moulding has dropped from the ceiling and has been repaired more times than I can count and now it is coming down again. The edging on the countertops is swelling and coming off. This was suppose to be our retirement home but so far it has been nothing but trouble. I would not recommend A Schult or a Clayton Home to anyone. They are Junk.

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    Response from Clayton Homes

    James, thank you for reaching out and sharing your feedback with us. Clayton Homes strives to provide a world-class customer experience with quality built products. We cannot speak for the setup of the home, and only what we have built. There were numerous service calls and the doors were replaced and windows repaired. We will forward this feedback to our builders in order to improve quality and setup processes.

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    Customer ServicePriceRates

    Reviewed Feb. 11, 2022

    Clayton Homes had what we wanted in our price range. We'd looked at several other places, and nobody had what we wanted and what we could afford. Also, the customer service at Clayton Homes was the best I've ever had in my life. Everything went according to plan. They were there when they said they would be there and done when they said they'd be done. We got to choose the paint color and we upgraded the carpet. We changed the pantry. It was supposed to be a half pantry, half closet. We put in a whole pantry. We also put in a couple extra outlets.

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    Response from Clayton Homes

    Thank you for your review of your Clayton Homes experience, Jeremy! We're so happy the Springfield location created such a wonderful customer experience for you!

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    Punctuality & SpeedStaffRates

    Reviewed Feb. 10, 2022

    My experience with the rep was excellent and it even got better towards the end. He always stayed in touch. He was always amicable and ready to answer any questions that I had. He facilitated us putting money down on what was a model when we came up here to look for it where we bought. Compared against the two trailers that I lived in early in my life, there's no comparison. This is exactly like a built home. It has its general cracks for settling but otherwise, I wouldn't know the difference if somebody hadn't told me that it was built someplace else and brought here and put together.

    If it's Clayton that anyone's interested in, the process is going to be easy and they don't have to travel across country if they want to be in this park. They can get every question answered and see examples of the quality and areas they're going to put it in right here. There's a lag time if they are going to order though. For most of the people, it's four to six months from the time they ordered. I've seen one person have their delivery day slip two times and they finally turned loose of that trailer and bought a model.

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    Response from Clayton Homes

    Ronald, we want to thank you for this detailed feedback! We're so happy that you have had a wonderful sales process, and post-purchase experience!

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    Customer ServiceStaffBilling

    Reviewed Feb. 9, 2022

    We’re very well-pleased with the process at Clayton Homes. They helped us out with everything. Bill, our rep, walked us through a whole lot of stuff we had to go through. I've had people call me and ask where did I get my home and they haven't even been inside yet. I tell them we got it at Clayton Homes, and we love it.

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    Response from Clayton Homes

    Thank you, Lynda! We're so happy with your experience!

    Verified purchase
    Customer Service

    Reviewed Feb. 8, 2022

    Clayton is a good home and the interior is perfect for us. Customer service was there all the time. They were perfect all the way.

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    Response from Clayton Homes

    Thank you, Delores!

    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed Feb. 7, 2022

    Working with Clayton was awesome. The process took a little bit longer than what we anticipated, but it had to do with the pandemic rather than Clayton as a whole. The only issue that we had altogether was we had ordered a specific refrigerator but our sales rep didn’t put that down so whenever the fridge came in, we realized the fridge wasn't what it was supposed to be. They had to get a fridge to compensate, which was amazing. But the problem was that the fridge, although it was brand new, did not work for two months because apparently, it leaked the coolant out of it while it was in the factory. We had to have a technician come out about four different times. But Clayton was very understanding and tried their best to get things going for us. They also let us borrow a refrigerator out of another unit while we were waiting.

    The home is nice for our first home. But there are a few things that I don't like about it so far. Our children take baths in their bathroom and sometimes, they'll splash water out. Whatever Clayton Homes put around the trim of the bathtub has started to peel off. It's weird because they don't do it very often and we usually put a towel down. There's a bath mat. Also, the other day, we had something go on where there was a clog in the septic system. When we had ice the other day out here in Indiana, we feared that it was going to be an ice storm. We filled up the bathtub with water just to have water in case the pipe explodes. I let out all that water then there was a wet spot that was on the wall behind the tub. It was also wet in the floor. My husband ended up going outside and taking the lid off the septic pipe that's out in our yard. It overflowed then fixed it. But that wet spot is still there.

    Another thing is in my grandmother's bedroom which is on the other side of the home, it does not get heat hardly at all. But other than those things that’s going on, Clayton Homes has been great to work with. I have no doubt that if I call them and let them know about these things that are going on, they'll try their best to make it work out.

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    Response from Clayton Homes

    Arielle, thank you for taking the time to share your feedback with us! We are happy that you had an overall wonderful experience. Please do not hesitate to contact your retail location regarding any issues and they can look into assisting.

    Verified purchase
    Staff

    Reviewed Feb. 6, 2022

    They're excellent people at Clayton Homes. The process was a lot more than I expected and there was a lot of paperwork to it but that's with any home buying experience. I love the home and would definitely recommend Clayton Homes. We had a few people ask us and I've told them they don’t have to have perfect credit. They could get it. I told them to go to Bedford.

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    Response from Clayton Homes

    Thank you for taking the time to share your feedback, Heather! We love hearing about our customers' purchase experience, and we're so happy that you had a wonderful buying process.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 5, 2022

    We got a mobile home for my mom and she loves it. Clayton Homes was awesome. The most helpful was they were knowledgeable. I didn’t have to talk to one certain person. I could talk to anyone. They gave me their cell phone numbers and said no matter what time I have a question, I could text them. I thought they were just saying that but there were a couple times that things came up that I needed an answer real quick. I texted them, and they answered me right back. One time, it was 7:00 at night. That was going above and beyond what would be expected of them.

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    Response from Clayton Homes

    Thank you for the kind words, Charlene! We're so happy that your mom loves her new home!

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    TechStaff

    Reviewed Feb. 5, 2022

    I signed the application on the last day of December and I was moved in in June. The Clayton rep worked with us really well. They have done everything I've asked them to. I did not need a tub because I can’t get in and out of a tub. I needed a shower in the large bathroom. They installed a shower with glass doors where the garden tub was sitting and that went well. I liked that. The home is really nice.

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    Response from Clayton Homes

    Emily, we're so happy that you love your home, and that you were able to receive the customizations you wanted for your dream home!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 4, 2022

    We had been looking at a couple of different places because our house burnt down and we were so happy with Clayton. They treated us like family. They were open about everything. They told us what we had to do and not do as far as we could save money doing this. They were so helpful and they got it done quickly because everybody was buying homes. We were thinking it was going to take us a long time before we would even be able to get our home, and they did it within months. They still call us and ask if everything's okay. Even one guy, Ryan, who helped us, said, "We're going to get together and have a barbecue." He was so great and he got back to us immediately. He took care of any of our questions or any concerns and he was so good. We love Ryan. We love the house. It's three-bedroom, two baths.

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    Response from Clayton Homes

    We loved hearing about your purchase process, Marie! Thank you for sharing!

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    Staff

    Reviewed Feb. 4, 2022

    I loved how the build was more of an open concept. I'm a farmer-type of person. I live out in the country. So, it kind of felt more like home when I opened it. Also, I was able to customize the appliances. The only thing that I would have liked to customize would've been the bathroom, like the sink and the countertop. Clayton could have had a little bit more options on the different styles of countertops. The countertop that I have is dark gray with beige. But the house is more like off-white and brown. Other than that, I'm very happy with my purchase. I'm very happy with the way that Clayton has taken care of me from start to finish. I still communicate every once in a while with the rep that I worked with to ask questions. They're very helpful and I have had no problems with them whatsoever.

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    Response from Clayton Homes

    Thank you so much for your feedback, Jeanette! We want to thank you for choosing Clayton Homes!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 3, 2022

    I went to a Clayton Home in Rock Hill, South Carolina. At the time, I was looking for a piece of land in North Carolina. So, at that point, they weren't able to be very helpful as far as my land search was concerned. Eventually, I ended up purchasing a piece of land from a friend in South Carolina, so I was able to do that. Once I got the land, they continued the build. But COVID lengthened the process and it took over a year. So, I had to make a lot of calls to them to find out what was going on but they couldn't give me any answers because everything was at a standstill. Once the build was complete, the process from there was pretty smooth.

    However, there were certain things I wasn't clear on like I didn't know I wasn't going to get a driveway whether that'd be gravel or concrete. Also, I assumed that the clearing of the land was as much of the land as possible. But their clearing was only just where the house was gonna go. That was confusing for me. The frustrating part was that I've had to call and yell at the project manager two times. I didn't like having to do that. But other than that, it was fine. Any time I had a question, I was able to call and ask.

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    Response from Clayton Homes

    Thank you for your feedback, Nilda! We appreciate you taking the time to share this experience, and we'll use this information to better our processes.

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    Punctuality & SpeedMaintenance

    Reviewed Feb. 3, 2022

    The buying process was pretty quick once we got started. Everything went pretty smooth and I like what we got. There were a few issues at first but they had no problem coming out to fix those.

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    Response from Clayton Homes

    Thank you so much for taking the time to share your feedback, David!

    Verified purchase
    Staff

    Reviewed Feb. 2, 2022

    It was a very good process with Clayton Homes. We enjoyed everything and didn't have any hiccups. Lee was very helpful. Any questions we had, he answered. They had a good group of movers that moved the house in and made sure everybody was pleased with where and how it was sitting. They kept us informed on everything and that was a really good part of it. We had a few minor problems when we first got the home but Clayton Homes had everything taken care of.

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    Response from Clayton Homes

    Thank you for the kind words, Blake!

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    Staff

    Reviewed Feb. 2, 2022

    My Clayton Homes consultant was very helpful. He didn’t cut corners and he told me everything straight up. There was no smoking mirror.

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    Response from Clayton Homes

    Thank you for your feedback, Ricky!

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    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedMaintenanceStaffBillingHonesty & Transparency

    Reviewed Feb. 1, 2022

    The sales department was fine. As far as when I went up there, the salesman and the financing part, that went as smooth and as easy as it could go. But craftsmanship was pretty poor because I had to have a bunch of stuff done. When the trailer was delivered, I tried to get them to fix some stuff in the yard 'cause the linoleum was all bubbled. They told me they couldn't do it there. Also, I had to have the floor worked on three times. They don't have a quality control department that checks anything. A lot of the stuff are loose and out of square. having to go through all that after you've already got it in your place and you're trying to live in it at the same time. And then when the contractors come out and work on it, you've got to take a day off from work to be there.

    The moving company moved the trailer and left nuts and bolts lying everywhere. The sewer guy made a hell of a mess. It was quite aggravating. If I had to do it again, I would hire my own sewer company and not deal with that. That way, I've got total control of them. ‘Cause that was painful. Additionally, the icebox didn't work. I had to wait to get that fixed. So, I had to buy a little mini refrigerator to stick in there so I can put my food in it ‘cause my other house was already sold. I also had a water leak. I turned the water off and I had to wait on them to get out to fix the leak. They fixed it once and it didn't work. They fixed it again and now, it's still not quite right. But I can't take any more time off from work or I won't be able to make the trailer payment.

    Customer service has been nice as they could be. They schedule somebody to take care of my issue. But the problem is that particle board they put in trailers. If they did a better job at the factory then a lot of this stuff wouldn't be happening at the home site.

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    Response from Clayton Homes

    Robert, we appreciate your feedback. Clayton Homes strives to provide exceptional customer experiences with quality made homes. We will certainly use this feedback to further improve our processes.

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    Customer ServicePunctuality & SpeedMaintenanceCommunication

    Reviewed Feb. 1, 2022

    The home buying process with Clayton Homes was good, but the communication was severely lacking. Our salesmen and the maintenance had no communication. We had to call and find everything out after we waited a long time and it was frustrating. As far as the home, there were a lot of things that were done in a hurried fashion. Some of it was fixed, and some of it couldn't be fixed, but Clayton did their best job to make that happen when they went through and looked at it with us.

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    Response from Clayton Homes

    Erin, we truly appreciate your feedback regarding the purchase experience of your home. We take these concerns very seriously, and we understand your frustrations and concerns about timelines and communication. We will forward this review to our teams in order to better our processes.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 31, 2022

    We chose the model because of the price. Also, we loved the kitchen and the bathroom. We chose the modular home because we were in the market for a house. And when we were looking at houses, there was nothing available. So, we decided to look at modular homes. My wife was skeptical at first, and she said, "I'll look, but don't get your hopes up or anything." I said, "That's fine." We walked into Clayton and she looked at them and said, "I think we're going to do this." And we went from not thinking we were going to do anything to buying the home quickly. Clayton was very receptive, helped us look at what we were looking at and figure out that it was within our budget to do it.

    We bought land and home together through Clayton. They did very well about helping us pick a place. We needed to be in Mount Airy and they have land lots there. We're a little further out than we would have liked, but that's because that's what they had. The neighborhood when we first got into it was very little actual other people here. It was built up quickly. They gave us a map of the neighborhood, let us come out here and look at the lots and see which one we liked. We quickly picked the lot we wanted. And the process with Clayton themselves was simple. We would have been in the house a lot faster, but the mortgage company dropped the ball. So, we took almost a year and a half to get in the house when it should have taken six months. But we loved working with Clayton. They're very professional, and skilled at what they were doing.

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    Response from Clayton Homes

    Tanya, we want to thank you for taking the time to share your purchase experience with Clayton Homes! We're happy to hear that the retail team you worked with really took the time to make sure you all were comfortable with your decision.

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    StaffLoan Process

    Reviewed Jan. 31, 2022

    Clayton Homes is great. I worked with their rep, JD, and he did a great job. The experience overall sucked though. I'd never do it again, but it's not because of Clayton Homes. It’s just that Texas needed to change appraisal rules. It took nine weeks to get an appraisal on this thing, and nobody could go to the appraiser. Clayton Homes couldn't do it. The loan company couldn't do it. It's ridiculous. I bought many homes in the past and this was the absolute worst nightmare. I was about two days away from just saying, “It's over. I'm done. I'm not buying it.”

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    Response from Clayton Homes

    Thank you for your support, Daniel! We hate to hear that you didn't have an overall pleasant buying experience, but we hope that you love your home!

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    MaintenanceStaff

    Reviewed Jan. 30, 2022

    Clayton Homes needs to come out this Tuesday because I got some stuff that needs to be done. Some of my sockets are not working. Their people were very nice and helpful. I like our new home.

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    Response from Clayton Homes

    Hi Rose, thank you for sharing your buying experience with us! We would recommend that you reach out to your retail location on any scheduled service.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Jan. 30, 2022

    When we went to sign, we went back to a private, closed-door place with the person that stamps them and puts her name in them. Nice place. From the loan process until the signing, it was delivered on time. The only thing we had to wait on was the heat pump, which was not their fault, with COVID and the backup. Other than that, we had some water drainage problem on a back hill that was taken care of. First, when it settles a bit, they’ve had to come and redo the doors a bit and stuff that they told us right off the bat. I’m sure we’ll need a visit or two more, but other than that, nothing major. All the features are awesome. The energy, efficient. And I like what we picked out and added on. We got a garden tub in the master bath. There's a space under there where I'm not sure if they're supposed to stuff something there where the pipe goes down. And I'm sure on their next service call, we’ll address that to Clayton.

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    Response from Clayton Homes

    Daniel, thank you for taking the time to share your feedback regarding the buying process with Clayton Homes! We are so pleased that you had a great experience throughout purchase and setup. We love the features you've chosen! Thank you for all your patience with the unique obstacles we have had to face in the last few years.

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    PriceStaffRates

    Reviewed Jan. 29, 2022

    The home-buying process was awesome. Their rep, Richard, was above and beyond. I told the rep what I was looking for and he was outstanding. I saw the plan that I liked and I loved it. He made me a great price and he was so accommodating. I really like the quality of the home. I had a little list of things that I wanted fixed. There was a floor issue and they took out part of the floor and put it back. They didn't make any lines that I wouldn't be happy with. They have been Johnny-on-the-spot, and everybody has been so friendly. I couldn't ask for more. I wouldn't hesitate to recommend Clayton to anybody.

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    Response from Clayton Homes

    Thank you so much for recommending Clayton Homes, Peggy!

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    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 29, 2022

    We had a pipe freeze up underneath the mobile, and the people from Clayton Homes had to come. They didn't dig the waterline deep enough. So, we're dealing with that right now, and waiting on their guy to come back and fix it. It's already been about a month. So, I’ve been in contact with him. He said the type of PVC piping they used won't break. Other than that, they came and promptly fixed a few things that broke like some trim, outlet and the thermostat. We've had some hiccups but overall, it's been pretty good.

    As far as the customer service, it was good from initially walking into the park and talking to them about the needs of what we were looking for. The salesman assessed the situation, removing the other mobile, and what we needed upgraded for the new home and what they could upgrade for us like the draining. We upgraded the gutters, too. They talked to us about upgrading a few things, so we paid a little money for some of the stuff but I didn’t feel like they were pushing us. We wanted a moderately upgraded mobile. We didn't want a cheap one, but we didn't want a real expensive one. Overall, they treated us good.

    You should just be a little patient with getting them to get out and help you get things fixed that are broken. I think with COVID, they're shorthanded. They got their maintenance guy, this guy and that guy. They got to make a lot of connections, and just getting them to respond back can be a little tedious. You just got to stay with it sometimes with that. Overall, they’re a reputable place to buy a mobile.

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    Response from Clayton Homes

    Thank you for taking the time to share your feedback with us, Andrea! We truly appreciate your patience and support!

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    TechBilling

    Reviewed Jan. 28, 2022

    The process took about two months because of the COVID and different things going on. I had to get a permit for my property for septic and I had put a down payment on the home. Clayton was willing to work with me that approval process for county permit went through and then we were able to close. We love the open living room area. We also love the fact that it had a fireplace for a manufactured home, any more that seems to be an item that's not included. The tones and the colors that were used being cedar for interior living room trim, the wood floor look, and the layout of the home were all pluses in our book 'cause it fit the size of the home we were looking for, being a three-bedroom and capable of handling grandkids.

    We've had ongoing conversations between getting the place set up, county permits and time framing for different things didn't affect Clayton, but it affected my progress due to county electric cooperatives and different things of getting them in to supply power, and then the individual contractors that Clayton Homes used to make the final connections. All that stuff was on my end. But their contractors have worked great with us and we now have everything as far as county permits go finalized and final inspection approved so everything is good. Overall, they were pleasant to work with.

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    Response from Clayton Homes

    Thank you for your feedback, Lanny! We truly appreciate it! We will use this information regarding your experience to better our processes.

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    Customer ServiceStaff

    Reviewed Jan. 28, 2022

    The reps from Clayton were good to me. I would call in and ask about when they think they were going to get something done and they got right on it. They called and talked to people to get stuff done so I could get into my house. I am enjoying the big closets, big tubs, the master bedroom and the kitchen. People should get a home from Clayton because I like mine.

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    Response from Clayton Homes

    Thank you so much, Greta! Your home sounds so beautiful!

    Verified purchase

    Reviewed Jan. 27, 2022

    My best friend and his wife bought a house from Clayton and told me how easy they were to deal with. Clayton is good on what they do. The home looked great on the inside.

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    Response from Clayton Homes

    Thank you so much for the kind words, Joseph!

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    MaintenanceStaff

    Reviewed Jan. 27, 2022

    We love the layout of the house. The people were polite. They just didn't communicate very well. They were supposed to let us know when the home was going to be built and when it was gonna arrive. All of a sudden, we get a message that it’s here. At that point, we hadn't got our house torn down. Then they messed up the order. My wife ordered the carpet and said that we wanted it in the bedrooms only. Well, one of the hallways had carpet in it, and the family room had carpet in it. We let them leave the carpet in the family room, but they had to take it out of the hallway.

    As far as with the home, things should’ve been taken care of at the factory when it was made. We went through it when we were finally in it and we had a very extensive punch list. One of the back bedrooms, we could still see the drywall through the paint where they missed painting the corner. I understand the cracks in walls and ceilings and stuff from transport. But this was quality control stuff. All the cabinet doors were out of adjustment. One knob would be an inch lower than the other. Of course, then again, that could have come from transport. But we'd always tell someone on a walk through to either have someone repair that stuff before they let us in it ‘cause that just leaves a bad taste in our mouth. The guy that came to do the repairs did a wonderful job and was nice to talk to. It's just that we had a lot of little issues that rubbed us the wrong way.

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    Response from Clayton Homes

    Hi Tim, thank you for taking the time to share your feedback with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry we could not meet your expectations during the setup of the home. We will use this feedback and share it with our retail locations to better improve.

    Verified purchase

    Reviewed Jan. 26, 2022

    Clayton worked as a team. Something went wrong with my unit and they worked together and got it done for me.

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    Response from Clayton Homes

    Thank you so much for your feedback, Marquelus! We are happy that you chose Clayton for your homebuying needs.

    Verified purchase
    Staff

    Reviewed Jan. 26, 2022

    The home buying process with Clayton was easy and I had no issues dealing with them. Paul, the rep, was great.

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    Response from Clayton Homes

    We're so happy you had a great experience, Benjamin! Thank you for choosing Clayton Homes!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 25, 2022

    I wanted a sliding patio door to be able to go out on my deck. Some would say, “Yeah, we could do it. We'll have to take a window out and we could put one in.” Then everybody was like, “We've got a model but you’ve got to get a double wide,” and, “Yeah, they have that in this model.” We were just about to head home and I thought to take a look at Clayton. Every single trailer that they had had a sliding door. It didn’t matter what model we chose, we were going to get a sliding door. Then when you move a trailer house, you always got the goofy things and something's gonna be tweaked. They did that instantly. We didn't have to wait and drag it out. Everything was taken care of. As a matter of fact, it was done before they handed us the keys. We were totally pleased and couldn't be more pleased.

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    Response from Clayton Homes

    Thank you so much for your feedback, Kai! We are happy that you chose to purchase through Clayton Homes!

    Verified purchase
    TechStaff

    Reviewed Jan. 25, 2022

    Clayton Homes was so good to me. When they put that trailer in there, it started leaking water and they fixed all of it. The reps did great.

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    Response from Clayton Homes

    Thank you for your feedback, Thomas!

    Verified purchase
    Staff

    Reviewed Jan. 24, 2022

    I like the build we chose due to the size. But the way it's laid out leaves something to be desired. In the master bedroom, the closet is in the bathroom and the washer and dryer unit is in the hallway. Other than that, I've had nothing but good help from the people at Clayton in Corpus.

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    Response from Clayton Homes

    Thank you for sharing your experience with us, Roger! We appreciate you choosing Clayton Homes, and we will forward this feedback to our builders.

    Verified purchase
    Staff

    Reviewed Jan. 24, 2022

    The home buying process was fine and the rep was very good. But the quality of the home was not as good as what we had seen on the lots that provided us the incentive to buy. When it got here, it was kind of in a hurry and it was messy. There are 45 done cabinets that aren't squared up. There are also large dings in the trim that we're repairing. But Clayton has been very good at helping us. The crew that does the punch list is awesome.

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    Response from Clayton Homes

    Thank you for your feedback, Goins family! We will be sure to loop in the retail team you worked with in order to improve our setup processes.

    Verified purchase
    CoverageStaff

    Reviewed Jan. 23, 2022

    Purchasing from Clayton was great. They were really helpful. I liked my rep Matt and Tony who did some repairs for us. The smoke alarms kept going off so Tony and his boss replaced all of them. He came and fixed my door also. So far, I like the open concept of the home, the dining room, kitchen, entertainment center and cabinets. It's all about the shower and the big bedroom that I have. Also, I have a third bedroom for storage and a second guest bedroom.

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    Response from Clayton Homes

    Thank you so much for the kind words, Janet!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 23, 2022

    The process with Clayton was quicker than I thought it would be. We started with the application and I had to redo it due to the type of home that I wanted. After we got that situated, it went to closing and it went fast. The second one was over in March and we were able to close in May. Also, the rep we worked with was excellent. She's very thorough in what she does. The quality of the home is really nice, although we had a few problems with the little fascia boards and stuff from the moving in. I got some more things to call them back but they come out whenever I call them. Other than those, everything else is perfect. I love it.

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    Response from Clayton Homes

    Edvel, thank you for taking the time to share your feedback with us! We're so happy that you chose to purchase your home with Clayton Homes!

    Verified purchase

    Reviewed Jan. 22, 2022

    I like the looks and the open floor plan and I like the layout of it. I was in my house in five months, which is remarkable.

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    Response from Clayton Homes

    Thank you so much for your kind words, Susan! We're so happy that you love your home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 22, 2022

    Buying our home through Clayton was pretty effortless. The rep we worked with was very knowledgeable and our home is pretty much everything that they said it would be. There were a few issues in transit but they took care of everything. There are still a few issues they're working on now but they take care of them pretty quickly.

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    Response from Clayton Homes

    Thank you so much for taking the time to reach out and share this feedback with us, Stuart!

    Verified purchase
    Customer ServiceSales & MarketingStaffBilling

    Reviewed Jan. 21, 2022

    Clayton Homes had this particular home that we ended up getting that was a lot model. So, it was discounted quite a bit. When we came in, my husband loved that it had regular drywall and not normal mobile homes. So, we loved the house, and so we got it that day. We put our down payment down. The rep we worked with was very helpful and not pushy and answered questions. He did get our cell number, and I had his. A lot of times, we had communicated through texts, which I like because I don't wanna answer my phone call. We had to get utilities and things out here and it was a pain because everybody's busy and they were booked for several months. So, he would keep making sure that everything was going good. I liked him. As far as our new home, I love it. I love the design of it and the quality.

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    Response from Clayton Homes

    Kyla, thank you for reaching out! We are so happy that you love your home!

    Verified purchase
    StaffHonesty & Transparency

    Reviewed Jan. 21, 2022

    The rep who worked with us was great. She answered our questions honestly and if she didn't know, she got back to us with the answer. The home could stand some upgrades, though. They use the cheapest carpet they could. Other than that, they've done a good job so far.

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    Response from Clayton Homes

    Jeff, thank you for reaching out and sharing this feedback with Clayton Homes. We're so happy that you love your home, and we do appreciate your input on the quality and we will use it for our future processes.

    Verified purchase
    Customer ServicePriceStaffRatesTransparency

    Reviewed Jan. 20, 2022

    With Clayton Homes, we like the convenience and the price of the home. Customer service is perfect because everybody there was friendly and introduced their self. I liked the way they had the display model set up. The process was just very lengthy. I started the home buying process in March, and I didn't move into my home until August. They failed inspection about four times before it even passed complete inspection.

    As far as the office part, they were perfect. Everybody in the office worked with me and kept me up to date with everything that was going on. The actual people working on the site could do a lot better. I've had plumbing issues and HVAC issues already. So, they could do better with the construction team that they have. Other than that, going with Clayton was the best choice I've made because it's affordable.

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    Response from Clayton Homes

    Thank you for your feedback, Tyrinnna! We are so happy the team you worked with went above and beyond to make sure you had a wonderful experience. We understand your frustrations regarding wait time and getting moved in to your home. We will use the information to better our processes.

    Verified purchase
    CoverageTechPunctuality & Speed

    Reviewed Jan. 20, 2022

    We got a decent deal on the trailer. We got it moved out here at our property. They took their ever-loving time getting it set up and things done. I have been in the trailer since July but they haven't finished doing everything. They keep telling me I have till July and that they would get things done. So we're having issues with them getting things done. Their service manager is okay but she's a little pushy.

    The guy who showed us the trailer and we worked with was absolutely awesome. He was a sweet, young man. I didn't have a problem with him at all. But I have issues with the people in the office. Clayton came out and replaced a few things and did some stuff. But my trailer is not completely leveled and I'm still waiting on them to get it done. They say it's leveled. But if you take an actual level and put it up against the wall or on the floor, it's not. I can't put a porch on because I can't underpin it yet.

    We have moved to another county and it's a couple 100 miles away from where we were at. We were up north of Houston and we went to a Clayton dealer and was asking questions and telling them what all we've been looking and they said, "Oh, we can't discuss that. We can't discuss that. Because that's at dealership. You have to talk to them at that dealership." That made sense but I still asked them if they could answer some questions. But they wouldn't do it. They didn't want to get involved.

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    Response from Clayton Homes

    Hi Sherrie, thank you for reaching out and sharing your feedback with Clayton Homes. We strive to provide exceptional customer experiences, and we want to make sure that your issues are addressed. We have forwarded this information to the retail location you purchased from regarding contacting you.

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 19, 2022

    The buying experienced seemed a bit rushed and pressured. Also, my home is still not finished properly. I love the home and the floorplan but I don't love the quality of what I bought. There are trim bumps in the linoleum and cuts along the marriage line. I'm really regretting buying from Clayton. The home that they sold me was slapped together. The roof bounces. If I walk around there to inspect anything, it's soft.

    They don't care. They sold the home, got the money and they're done. I have company that comes over all the time and they're admiring my home. They look at things and point things out to me and I'm like, "What the hell?" They put up trim with staples and I can see the staples. I've got doorways where the trim doesn't even match. I remodeled my home before I bought this one. I'm not a professional, but I did better work on that old pile of crap than they did on this brand new home and I spent $130,000 on this. I've even called the advocate line to get things done. I told him, I said, "If I have to, to get things done, I'll go make a banner that tells everybody don't buy Clayton Homes and I'll sit out in front of Liberty store."

    Brandy, my salesperson has done what she can. She is supposed to be getting me on another appointment to get some things done. Clayton needs better contractors. There's one person at the Liberty office that pissed me off. I had a contractor and he blamed me and said that I said, “I didn't want this contractor out here". But I never said that.

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    Response from Clayton Homes

    Paul, thank you for reaching out and sharing this feedback with us. Clayton Homes strives to provide an exceptional experience to our customers, and we understand your frustrations. Our customer advocacy team reached out to the home building facility and were informed that these service orders were signed off on by you as the customer on 11/1/2021 and 11/23/2021. At this time, the facility considers the items completed.

    Refunds & PayoutsMaintenance

    Reviewed Jan. 19, 2022

    When even a small amount of snow falls it melts and runs into the roof vents of our bathrooms. Making brown stains around the vents in the bathrooms. 2nd All the molding keeps coming loose around the walls. 3rd the molding around the counter tops keeps coming loose. Even after being fixed while under warranty it's still keeps coming loose..arhgg. So I finally nailed it together with finishing nails. 4th when it rains hard water runs behind the outside lights into the inside floors and across the floors. Living room window is out of square and was supposed to been fixed by dealer but was never accomplished.

    5th outside walls vinal siding looks like ocean waves and was also tried to be fixed by dealer but still looks horrible. And is worse looking on a hot day, noticeably worse when over 80°. You can see it from 100ft away. Very crappy junkie looking! I could go on but I think everyone gets the idea we have a piece of junk we're paying for for the next 25 years and we hate it!! Unfortunately they were the only manufacturer dealer in our area.

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    Response from Clayton Homes

    Hi Roger, thank you for reaching out. Clayton Homes strives to provide a world-class customer experience, and we want you to be happy with your home. Please private message us with your home's serial number and location of purchase, and we can look into your concerns.

    Verified purchase
    Staff

    Reviewed Jan. 19, 2022

    The Clayton Homes reps were easy to work with. They kind of made the process a lot easier with what I already had going on. I like the new home so far.

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    Response from Clayton Homes

    Thank you for your feedback, Donovan! We are so happy that you are loving your home!

    Verified purchase
    CoverageTech

    Reviewed Jan. 18, 2022

    There was a few little minor things that needed adjustments with the home, like the deadbolt on the doors. There was a place on the cabinet top that wasn’t glued down real good and the service guy came out and fixed it. So everything seems to be good. I'm well pleased with it. Clayton has well-built trailers. I would recommend it to anyone that’s considering buying a mobile home.

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    Response from Clayton Homes

    Brenda, we are super happy that you love your new home! We appreciate your feedback regarding the quality and setup.

    Verified purchase
    CoverageMaintenance

    Reviewed Jan. 17, 2022

    The house we liked was the one at Clayton. It was a lot more open and then felt so closed in. We poured the footings and did a lot of that stuff ourselves. Then the people that actually placed the home didn't put some supports under it that needed put on there. We also hired our own block layer to do the foundation around the outside and we ended up taking six months. I had to go through two different block layers to actually get it done myself. I do not recommend doing that. I wish I would have just gone ahead and let Clayton and paid Clayton to have somebody come out and do those. Then there are a few little things on the house that needed to be fixed and I've been making a list and they'll send somebody out to fix it. Other than that, everything was fine.

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    Response from Clayton Homes

    Levi, we appreciate your honest feedback! We're so happy that you chose a Clayton Home, and we are excited for you to enjoy this forever home.

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed Jan. 16, 2022

    The representatives and all the people at Clayton were good with talking to us and treating us decent. It's just that there are a few minor things that we've noticed as we moved in that aren't really to our liking. But then I called our maintenance people on one thing. Nonetheless, our home fits our needs. Clayton was very helpful and everything went smoothly. I'd recommend them.

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    Response from Clayton Homes

    Thank you so much for recommending us, Dennis!

    Verified purchase
    PriceStaffRates

    Reviewed Jan. 15, 2022

    Clayton had a nice home with the space I needed and it was within my price range. My salesman, Andrew, was a big help.

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    Response from Clayton Homes

    Thank you for sharing your experience with us, Jaycen! We're so happy that you found a home to meet your needs!

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Jan. 14, 2022

    The closing was a nightmare. The reps wanted so damn much information, all kinds of tax forms and bank statements, and every time you turn around, they wanted something else. They were aggravating. The quality of the home could be better too. A lot of the skirting is coming off, and the service people have been out here three times fixing it. I also had some water leaks they had to work on, and we had a squeak in the floor in the hall since we bought it and that hadn't been addressed. Clayton Homes is good in coming out when I call them and they've made several trips out here already, but there are a few things they still need to work on.

    There are several little things that I'd look a lot more closely if I was ever to get another home. I wouldn't buy another one that’s got this type of outlets in the walls with no boxes. They're enclosed switches, and we've already had one that went bad. Some of the light fixtures are beginning to fall as well, and I've had to work on three of them. They're cheap.

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    Response from Clayton Homes

    Hi Roger, we appreciate you reaching out and sharing your buying experience with us. We appreciate your feedback regarding the build and interior. We will communicate this information to our building facilities.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Jan. 14, 2022

    Clayton was better built and they had the farmhouse style we were looking for. However, there are not enough electric outlets in the bathroom. There's only one in the whole master bath and it's a big bath. Then there's only one in the second bath too, the Jack and Jill. The other thing that we've noticed is the light switches don't coincide. In the second full bath, we have the door that comes from the hall and the door that comes from the Jack and Jill sinks, and the light switches are all the way in the middle between them, and we have to go all the way in front of the tub to turn on the light. I would love to have those looked at if possible. Adding some electrical outlets to it would be great.

    We closed in September of ‘20 and our home was not delivered until Memorial Day weekend in May as there were some things during the time that people were unable to get and it wasn’t their fault. They were trying to get it. But it was just horrendous. We had to wait so long. Even with getting the final things done, like the AC and the steps, it took eight weeks for the house to be where we could get moving approval because they couldn't get people out there. But they were very nice and they understood that it was very stressful for us. My son is living with me now and he is planning on doing a Clayton. But the prices just went up too much. He's got to wait for them to come down a little bit.

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    Response from Clayton Homes

    Gerri, we truly appreciate all your feedback regarding the home model. This input will help us better improve our building processes! We're super happy that you love the home and recommend us to your friends and family.

    Verified purchase
    Customer ServiceCoverageTechStaffBillingEase of Use

    Reviewed Jan. 13, 2022

    We looked at the model on the 14th of April then on the 15th, we went back and started the process, and everything went smoothly. They didn't have the unit on the lot, so we ended up having it ordered. Clayton Homes told us about when it would come in, and they were spot-on. They kept us informed too, so we were very pleased.

    The people that moved the home in busted my waterline, and when they hauled the sand in, they covered it all up. So, the plumber wasn't gonna come and do it till we found where they broke it and capped it off. Brandon, the guy from Clayton Homes, got on his knees helping to find this line. He went above and beyond the call of duty. He and David, the service guy for the Clayton Homes in Greenville, are top-notch. The ones that did the underpinning cracked one of the panels when they were putting it there where the water faucet is on the outside. David got another piece, came and put it in. He is absolutely amazing, and whatever Clayton Homes needs to do to keep him, they better do it.

    We absolutely love the home and I can't think of anything that I would improve on, other than making sure the master bedroom closet door opens from the outside. It was very odd because it gave you so little space. When you walked in, the clothes rack was right there at your head, so you had to be very careful. That was a mess-up. I don't think that Clayton Homes would have had that one door opening on the inside and all the closet doors opening from the outside. We hired a contractor and they came in and redid the door to where it opened on the outside. Other than that, I love the master tub and the Wi-Fi thermostat. The house is very well insulated too. My electric bill is a third of what it was with my old home. I've recommended Clayton Homes completely. I posted on Facebook my experience with them, and everybody that's been in this home has loved it. They would never know walking in that it was a mobile home.

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    Response from Clayton Homes

    Teresa, thank you so much for recommending us! We are so happy that you love your home, and that you had a wonderful experience with the team you worked with.

    Verified purchase
    TechSales & MarketingStaff

    Reviewed Jan. 13, 2022

    The home is great. We've had a few little problems but nothing really major. We had one little leak behind the refrigerator and they fixed that. We got four cracks in the sheetrock and we're on a list to get them to come out and fix that. Other than those, everything was good. The sales rep that work there, Mike, was great and if it wasn't for him, we wouldn't have dealt with them at all.

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    Response from Clayton Homes

    Thank you so much for reaching out and sharing your experience, Michael! We really appreciate your support and recommending the team you worked with.

    Verified purchase
    CoverageTech

    Reviewed Jan. 12, 2022

    We had two consultants. One was the main contractor that set up the home and that was Danny. Then we had Beth as the manager of the property. The quality of the home is pretty good other than a few spots where some nails are sticking up where the two pieces come together and Clayton is not fixing it. They told us that that it's going to be.

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    Response from Clayton Homes

    Jason, thank you for sharing your buying experience with Clayton Homes. We strive to provide a world-class experience and we will loop in the retail team you worked with regarding the flooring and will follow up with you as soon as possible.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 12, 2022

    Clayton Homes had the best deals and I liked the local office that we worked with. They were friendly. However, we were held up for a little bit because of the size of the septic tank we wanted. They had to collect some money on half that tank and we had to wait all over again. But I’m enjoying my new Clayton home. I love Clayton Homes I would go with them again. I just bought another home with them.

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    Response from Clayton Homes

    Thank you for your continued support, Shannon! We're so happy to hear that you're loving your new home!

    Verified purchase
    Follow-Through

    Reviewed Jan. 11, 2022

    I love my Clayton home. It's comfortable, spacious and modern. ​The only thing is that the scalding mechanisms on my shower faucet and my bathtub, only allow me to have lukewarm water. I've asked them repeatedly to remove them because I only get a lukewarm shower no matter how high my water heater is. I don't know why they haven't come in and taken them off yet when I've asked. I'm dissatisfied with that. But the local office that I worked with was great. They did what they said they were gonna do. So, I'm satisfied with that.

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    Response from Clayton Homes

    Thank you for sharing your feedback with us, Sheanetta!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 11, 2022

    Working with Clayton was pretty quick and simple. Their customer service was good. Also, I like the build I got overall and I like the space.

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    Response from Clayton Homes

    We're so happy you're loving your home, Alyssa! Thank you for choosing Clayton for your home needs.

    Verified purchase
    Staff

    Reviewed Jan. 10, 2022

    The home buying process was simple and easy and they stayed in contact throughout the whole process. I worked with Tyson and he informed me of every detail every day every time something would come up. He was very informative and helpful.

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    Response from Clayton Homes

    Thank you so much for taking the time to reach out, Joni! We're happy to hear you had a wonderful purchase experience.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 10, 2022

    From start to finish, everything went pretty good with Clayton. Lance, the guy I worked with was great. Anything I needed or wanted, he helped me get and the process went pretty quickly. I started in February and I moved in in July. I loved the home. But I ended up selling it because of the traffic there on Jones Bridge Road. We've literally had to play nature sounds at night just to be able to sleep. It was so loud. I didn't realize that that road had gotten so busy. 20 years ago, when I ran that route as a teenager, it wasn't like that. It used to be a back road. But now, it's more of almost a highway. It's crazy. My fiancée asked if we could sell the place. I told her I'd call and see. I realized I could pay it off for $1,000 more than what I owed, so I jumped all over it. Two days later, I had it up for sale, and in no time, we sold it.

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    Response from Clayton Homes

    Ryan, thank you so much for reaching out and sharing your experience with us. We're glad you had a great purchase process.

    Verified purchase
    Staff

    Reviewed Jan. 9, 2022

    I could not have had a more pleasurable experience. If there is any sort of a training class that can be taught to everybody else at Clayton, it needs to be taught by Shelby and Carl over at Clayton Valdosta. I put them through the wringer trying to figure out how to buy a home and they were beyond helpful and professional.

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    Response from Clayton Homes

    Thank you so much for the rave review of our team members, Joseph!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 9, 2022

    Lexi, the home consultant, started out with us about a year before we closed on our house. She got a promotion halfway through and went out on maternity leave, but still stayed in contact with us the whole time, and she was wonderful. All in all, Clayton was just friendly people and great to work with.

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    Response from Clayton Homes

    Thank you so much for choosing Clayton Homes, Travis! We're so pleased that you had a wonderful customer experience.

    Reviewed Jan. 8, 2022

    Horrible build. During walk through they stated they do not build plumb level or square and it shows the construction is the worst I have ever seen. I highly recommend you read the reviews and do not buy a Clayton home.

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    Response from Clayton Homes

    Hi Justen, thank you for reaching out and sharing your concerns with Clayton Homes. We certainly understand your frustrations. Our records indicate you purchased from an independent retailer not owned by Clayton Homes. We would recommend you reach out to your retailer regarding any warranty issues, and the setup is the dealer's responsibility and Clayton would not be involved.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 8, 2022

    I went to Clayton and had a very bad experience the first time and I swore I would not go back. The little man that was there met me and my friend on the front porch. That was back when it was cold a year ago. He said, “We're taking by appointments only and I got an appointment in five minutes.” I said, “Oh, that's okay. We got a couple questions we'd like to ask you and then we'll go.” And he said, “Okay.” And I said, “Can we maybe step in? Because it's kind of cold.” “Yeah, but I got an appointment in five minutes.” I said, “It’s fine. It’s fine. We’ll be gone.” So, I left. Told my friend, “A bird in hand. I won't be back.” Anyway, I went back and asked Michael, who was the young man, and he said, “He's no longer with us.” And I said, “Well, good because I can understand why.”

    Then I got Candice. She was who I bought my home from. She was very good but after the sale, she was not. And instead of pacifying me when I called her, she was, “Don't call me. Call Nikki. She is in charge of that.” “Well, I don't know who's in charge of what. Why couldn’t you just pass the message along since I got you on the phone?” I even said to her, “Candice, you’ve got to have service after the sale.” Nikki was fabulous. Billy, who has nothing whatsoever to do with me, was fabulous. If I needed anything, and I asked him can he do it, he would.

    I had a little issue with my heating and air conditioner unit outside. The air conditioner man got COVID and was down for some time. But when they put my trailer in here on my land, he told me, “You got air but you don't have any heat, but we'll get yours fixed.” It was October, and I complained. I called people. “I need my air. I need my heat fixed.” I finally got him out here to fix it and I said, “Did you remember to bring something to put under that air conditioner? ‘Cause you didn't do that before.” And he said, “No, I got a man but I forgot about it.” “Okay. When you think about it, do it.” At some point, he came out and did it and I never even knew he did it until a friend of mine said, “Hey, you got your pan under your air conditioner.”

    Blake, the young man who if I got an issue and he would come out and fix it, has been out here a couple of times because the drawers in my kitchen have broken. And they're not as good a quality as I would like for them to be. Other than that, I'm good. I would recommend Clayton.

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    Response from Clayton Homes

    Cynthia, thank you for reaching out and sharing your feedback with us. We strive to provide exceptional customer experiences, and we're sorry we could not meet your expectations at this time. We are so thankful any issues have been attended to and the team you are working with is staying in good communication with you.

    Verified purchase
    Staff

    Reviewed Jan. 8, 2022

    I just bought land and I knew if I went to Clayton, I can get a well and a septic all-in-one bundle. The rep I worked with was great. I got everything that we wanted. I had an amazing experience.

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    Response from Clayton Homes

    Thank you for your feedback, Carl! We're so glad you were able to find a home package that worked for you.

    Verified purchase
    Staff

    Reviewed Jan. 7, 2022

    You need to talk to a Kim. She was very clear and knowledgeable. Also, she bends over backwards and does anything and everything she can to help me. She would help you get in and answer any of your questions. And if possible, she would get you in the home. I love my home. I highly recommend Clayton.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for recommending our team members, Virginia! We're ecstatic you love your new home.

    Verified purchase
    PriceStaffRates

    Reviewed Jan. 7, 2022

    The rep at Clayton was awesome. She did a great job. I love the home. It's great. For the price, I can't beat it. It's really good.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Brad!

    Verified purchase

    Reviewed Jan. 6, 2022

    I have a three-bedroom and two full baths home. I love it. And my favorite place is in the tub, in the bathroom.

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    Response from Clayton Homes

    Thank you so much for sharing about your home, Shirmisha! We LOVE the garden tubs!

    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Jan. 6, 2022

    These guys were really good. I’m a one-and-done customer. We made an offer on it that day, they accepted, we negotiated a little bit. I came back a few days later to bring them a check. Then, as soon as they got the title work done, it was less than a week. These guys took care of me, and then they took care of me after, too. It was life-changing. I like the house, too. I got a single wide and three bedrooms.

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    Response from Clayton Homes

    Thank you so much for your feedback, Kevin! We're so happy that team took such great care of you!

    Verified purchase
    Tech

    Reviewed Jan. 5, 2022

    We met with Zack. He showed us homes and we picked out the one that we liked. We filled out all the paperwork and then got approved. Then Clayton came out two times for a couple of different things and they fixed everything. Check Clayton out and pursue it. They did well.

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    Response from Clayton Homes

    Thank you for recommending us, Christina! We're so glad to hear that you had a wonderful experience!

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 5, 2022

    The whole process with Clayton was excellent. They answered all of our questions. They responded quickly, never acted like we were asking too many questions. So we were happy with that. However, we put the down in February and we did not get moved in until September. But it was beyond their control. We had excessive rain this last year and we had so much flooding in this area plus we were also waiting on AEP, the electric utility company. We also had COVID this last year. So far, we're happy with the quality. We still have a few issues popping up. But when they do, they seem to address them for us. Their sales associate, Stephanie, has been phenomenal. The service contractors that they send out seem to care about the work they do. I would recommend Clayton.

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    Response from Clayton Homes

    Thank you for taking the time to share your feedback with us, Sherry! We truly appreciate all your patience and support!

    Verified purchase
    Punctuality & SpeedMaintenance

    Reviewed Jan. 4, 2022

    The quality of the Clayton home is good. However, we got it last June and it still hasn't been fixed. We're still waiting for them to re-mud the ceiling where the ceiling stuff cracked. The biggest annoyance I've had is the only time the manufacturer sends supplies to fix things is when they buy a new trailer. So, we keep ending up waiting several months between us pointing out that there's a problem and it getting fixed. Like one of the light fixtures, the neck that holds the globe onto the light fixture, we've been waiting for them to get us a set of those since we got through.

    We keep telling them, “Just mail us the part. We can put it in. It's not that big of a deal. It's just the little neck that holds the globe up. It's not like a cut wire and it's in my bathroom. So, I'm having to lay there in a nice bathtub trying to relax with bright light bulbs in my house." We had no problems with the people doing the paperwork to get it bought. The final walkthrough and maintenance stuff, that we had problems with. If it weren't for COVID, it probably wouldn't be half as much trouble as we're having. I am happy with the trailer, but this is my first house to purchase for myself and I would have liked it to be a bit a little bit more polished.

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    Verified purchase
    StaffFollow-Through

    Reviewed Jan. 4, 2022

    Clayton Homes was the friendliest, most courteous, and willing to help me out. I wanted a big open plan, open living room, and dining room area, and it took me nearly two years to find the house I wanted, and with the carpet. They told me they had one coming in at about four weeks. I looked at it in August. The whole transaction was over in less than a month. It was paid and I had everything. I’d recommend Clayton Homes. They did what they said and I was very satisfied.

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    Response from Clayton Homes

    We're so excited for you, Dale! Sounds like you have the perfect dream home, and we're happy we could be a part of it!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Jan. 3, 2022

    The home buying process with Clayton was great. We had a great salesman. He told us exactly what to expect and what we would see with our home. And all of that has been on point. Anytime we're feeling like we're not being heard, we contact him and he jumps on it and has been calling us back. They seemed more willing to help. They were definitely on board with staying with us through the process, from the purchase to the setup.

    I'm impressed with the quality of the build. But they delivered our home the last week in June and we were not able to move in until August the 15th because they couldn't get anyone out here to put it together. The only reason they did was because we were having our furniture delivered that day. But even after they did that, we still have to have them keep coming over and it was just the process of the contractors. Right now, our roof, our shingles are popping up and we're still waiting for someone to call us to come and check it out. But I would recommend Clayton Homes.

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    Response from Clayton Homes

    Thank you for the feedback, Martha!

    Verified purchase
    Staff

    Reviewed Jan. 3, 2022

    The representative was knowledgeable and really wanted to get me into this house. The quality of the build was good. It was pretty much built and then I moved in. I've already recommended Clayton Homes to a few people.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your buying experience with us, Matt! We hope you are enjoying your new home!

    Verified purchase
    Customer ServiceTechSales & MarketingMaintenanceStaffResolution

    Reviewed Jan. 2, 2022

    The sales rep of Clayton was fantastic. He didn't oversell. He didn't over pitch. He gave me what I needed to know. Then any questions I ever had, if he couldn't answer it, he helped me answer it. He was just a great guy all the way around. The contractors were great, other than the fact that the people that we had to come out and do our septic. We had a little bit of a rut in the backyard, and they have extra dirt. I asked the guy, “If it's extra, what are you going to do with it?” He said, “We'll just pile it up and it'll be a mound.” I was like, “I don’t want a mound. You mind pushing it to the back?” He said, “No. We'll set it right there where that little rut is.” I said, “That sounds perfect to me.” What ended up, the dirt that they suggested moving to prevent a mountain from forming in the front yard, that dirt should have stayed there because the rain washed in almost two feet around the entire septic thing. It's very clear. I can see the actual tank itself.

    We were told by the maintenance people that they would get somebody back out there and they were going to address the issue. It just so happened to be the maintenance guy is no longer employed with Clayton Homes. He stated that he would bring people back out there to refill the dirt. If they didn't, he would. I have already called back one time to Clayton Homes. We also had an AC unit issue, a recall on a part on the AC unit inside, which caused flooding in the insulation up under the house and caused water damage, and nobody has gotten back with me on that.

    There were a few little nicks like that that still need to be addressed. Our bathroom countertop where the sink’s at is separated from the wall, and then the lining for the shower has separated from the wall, and it's produced a bubble. It has slowly started to crumble to an end because our year mark is starting to come up and they know that we're under that year warranty that they put us under. Everything that was in their control, they did a phenomenal job at. But despite what was out of their control or everything that was out of their control, it just went all the way. I'm not saying that they aren't attempting to try to get the problem resolved. It's just that no one's given me any feedback and I called a couple of months ago.

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    Response from Clayton Homes

    Thank you for the feedback, Hunter! We are going to send you a private response to gather more information to try and help get you some answers!

    Verified purchase

    Reviewed Jan. 2, 2022

    Angel, our home consultant, took her time and explained everything and made it so simple. If she didn't know something, she found out. We've already told several people about Clayton Homes. My son and his wife just bought a trailer from them too.

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    Response from Clayton Homes

    Thank you for your review! We are so happy to hear that Angel was a great help to you and that your son and daughter in law joined the Clayton family as well! Congratulations on your new homes!

    Verified purchase
    TechPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Jan. 1, 2022

    For the most part, our experience with the home buying process at Clayton has been great. There are always a few glitches, but that's fine. We're not finished yet. We had some things that needed to be repaired and we need to be reimbursed for, one for the heating and one has to do with plumbing. I'm just waiting for the bills to come through. I talked to the main office and she told me to have a description of what was wrong and have an affirmation as to the fact that I paid the bill and then send it to them, and then they'll review it. Everything was very clear. The fella with who we first bought the property was still learning the trade, though. He was very inexperienced and he's got a lot to improve upon. But everybody else was wonderful, extremely pleasant and well-qualified. The quality was excellent for everybody that came out to work here. We were very satisfied.

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    Response from Clayton Homes

    Anne, thank you so much for your kind words! We are confident that the team you have been working with with ensure you are happy and in your forever home. Please do not hesitate to reach out if you ever have any concerns.

    Verified purchase
    Customer Service

    Reviewed Jan. 1, 2022

    I worked with Diego and he was so good with the way he was attending to me and talking to me. I was happy. When I had some issues, I called Clayton and they went right away and fixed them.

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    Clayton Homes
    Response from Clayton Homes

    Thank you Ruben! We are glad that Diego was able to able to provide you with a great experience!

    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed Dec. 31, 2021

    Ross was my rep and he was amazing to work with. He kept us up to date on anything. When the plant that makes the little houses was short-staffed and when there were delays, he was quick to let us know what was going on. We started with the process in September 2020 and we actually moved into our double-wide home in June of 2021. There were ups and downs but it was nobody's fault. It was just supply shortages and labor shortages.

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    Response from Clayton Homes

    Thank you for sharing this great feedback, Jeffrey! It's amazing to hear that Ross went above any beyond to create a great customer experience.

    Verified purchase
    Staff

    Reviewed Dec. 31, 2021

    They did an excellent job. Working with them made things really easy. I couldn't have asked for a better group of people to work with. The home is very nice and efficient. It works well. I totally recommend Clayton.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much, David! We appreciate you taking the time to share your experience with the retail location and your purchase process!

    Verified purchase
    Customer ServicePricePunctuality & SpeedMaintenanceStaff

    Reviewed Dec. 30, 2021

    We looked at Clayton Homes in Strawberry Plains and Knoxville. We decided to go to Middlesboro and they were a lot cheaper. We bought a home off the lot and Clayton was nice and fast. We love the floors, walls, bathroom, and bedroom of our home. But there was one thing we didn't like. People have been out a couple of times. They're supposed to come back this week to fix our front door and our outside electrical. Other than that, the communication was excellent. Go with Clayton.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 30, 2021

    The person we worked with was very professional. He kept us to date on everything 'cause things got delayed. If something was out of stock, he offered us something else. I enjoyed the whole process. We've had some issues with the quality of the home that we're hoping will get taken care of. There were some hiccups when we got here and we're still waiting on some stuff to get repaired. But Clayton has been really nice about making sure they get stuff taken care of. I love the home and it has met every expectation, especially the fireplace and the kitchen.

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    Response from Clayton Homes

    Jennifer, thank you so much for taking the time to share your feedback with us! Our homes come with a one-year manufacturer's warranty, and we would encourage you to contact the retail location you purchased the home from with any concerns as soon as possible.

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed Dec. 29, 2021

    Aaron was very patient with me because I was freaking out. I told him we couldn't afford it and he said to call him back and tell him if there's anything he could do. They made it to where we could do it. There are a few little things about the home itself, though. I'm 5’6” and the peek hole on the front door is way above my head. Also, I don't like the handle. I don't like that we have to use a key to lock it from the outside.

    Other than that, I don’t have a problem. The setup guys do everything perfect. We had an issue with some neighborhood dogs that wouldn't get out of the way and they were so patient and so understanding. Also, the guys have been back a couple of times to fix little things and they're right there. They do it and they clean up. Brad, a guy from maintenance, is beyond awesome. If somebody mentioned they wanted to get home, I would take them by the hand and take them to Clayton. Then, I'd put them right in the seat in front of Aaron and I'd leave because I knew they'd be taken good care of.

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    Response from Clayton Homes

    Thank you, Theresa! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Dec. 29, 2021

    The purchase process from application to closing all went smoothly considering everything that's involved with it. That took about two weeks. We bought a mobile home straight off the lot. Everybody seemed knowledgeable with what their job is and what they had to do to get it done.

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    Clayton Homes
    Response from Clayton Homes

    Thank you Lance! We appreciate your feedback!

    Verified purchase
    MaintenanceStaffBilling

    Reviewed Dec. 28, 2021

    We had a friend that bought a Clayton Home and she recommended Mike at the Opelika store in Alabama. Mike was the best and so down-to-earth. He even said he's gonna come out once we get moved in and get settled in and take a picture and just say, “You're good folks.” He also wants to come back and check on us six months from now and just keep us in his salt and say, “Hey, y’all guys happy?” So, we're excited to see him again.

    The quality of home is excellent. We got our first power bill and it was $100. Energy-efficient is top-notch. Then the only thing that we requested was the flooring. We didn't want any carpet as we got a pet. We got the hardwood flooring or the vinyl flooring throughout the whole house and we were really happy that Clayton did that. It's low maintenance. I bought a spin mop and we just mop it.

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    Response from Clayton Homes

    Thank you for the kind words, Karen! We are so glad to hear you are enjoying your home! Congratulations and Welcome Home!

    Verified purchase
    MaintenanceStaff

    Reviewed Dec. 28, 2021

    I was satisfied with my home buying process at Clayton. I have a few things left that need to be fixed in my home, but with the COVID, I know it's been sketchy for them. So, I've been patient. But as a whole, my experience with Clayton has been very good. I've enjoyed my home. Gregory did a great job. He was very patient. I was in Texas trying to buy a house in Louisiana and it was not always real simple to just get the answer and go with it. Gregory and the manager there, both helped me a whole lot in the process of getting the house financed. James and the guys come and fix stuff and all that part has been very good and reliable. Everything I've ever asked, unless it was something that was on backorder, they’ve always taken care of it.

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    Response from Clayton Homes

    Thank you Delane! We are glad to hear you had a good experience. We appreciate the feedback!

    Verified purchase
    Staff

    Reviewed Dec. 27, 2021

    They worked with me and welcomed me with open arms. If I need anything, they usually come up there and help me. If I have any questions, they answer them.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for your kind words, Misty!

    Verified purchase
    Customer Service

    Reviewed Dec. 27, 2021

    I am enjoying my Clayton Home. It's brand new and I got what I wanted. I like the island. I like everything about it. I had Selena at customer service and she was so sweet. Any questions I had, she was right on point. She made me feel very comfortable with my purchase.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for the feedback, Sierra! We are glad you had a great experience!

    Stacy increased rating by 4 stars.
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedMaintenanceStaffLoan ProcessCommunicationFollow-Through
    After a positive interaction with Clayton Homes, Stacy increased their star rating on Dec. 31, 2021.

    Updated review: Dec. 31, 2021

    Even though things didn't start out the best and we had some other issues with our home, but Scott and Stephanie took the time to personally come out here and see what was wrong and going on with things to get them handled. They are in the process of getting things taken care of for us to make us happy. We really appreciate them making all the efforts to make things right for us and helping us by answering other questions we have on other things. We would recommend Clayton Homes in Harrisonburg. Just expect issues and make sure you let them know of everything and always talk to the manager as well not just the project manager or sales rep. We didn't do that. If we did then it probably wouldn't have gotten so out of hand with some issues.

    Original Review: Dec. 25, 2021

    The lack of communication in the Harrisonburg office is ridiculous. When setting up things to get fixed it's either you do it when they want to, or you have to wait extra time. We've been in our home almost a month and still can't use two of our outlets in our bedroom. They don't do what they say when the first guys came to make our water hotter, they tried to fix it, but they couldn't, but before they even came, we were told they would have an electrician on standby they didn't, then they sent their service guy out he couldn't fix it either that's been like 2 weeks ago now.

    Our sales rep. didn't tell them how we wanted our porches, so they did them how they wanted they left debris in our yard from the porches and from the other construction guys they left a crappy ladder, pallets, extra wood boards, bolts, rope, caulking and some kind of pipe cement. They try and act as though they care but they don't really. We were told we could move in by the end of October by our project manager but then she quit, and it wasn't even done to where we could move in one was saying one thing and the others were saying something else they would go weeks without doing anything if they did work they would work maybe 2 hours a day never making use of the whole day of the good weather when we did have it.

    The day we closed on our loan we were told that once they put the house on our property, they would keep it locked until we were given the keys, but it was unlocked for months one night, we came home from work at 3am and the door was left open once the project manager quit, we told the new one that the door hasn't been locked the whole time. We haven't had a good experience with Clayton Homes Harrisonburg at all if we knew now then we wouldn't have bought from them we would have taken our chance with just building from scratch. Even though we keep having issues they keep pushing give us a 10 and they haven't even fixed the problems we have.

    They splashed clay up on our foundation and left it, Our Vinyl siding keeps popping out, They didn't put nails in one of our deck boards and it falls down, They didn't have us sign some papers when they needed to be then rushed to sign them, When we signed one document, we had to resign it because they wrote the wrong serial number in, Our Sales Rep he would give us answers he didn't even know before looking it up giving us the wrong information about things,

    Also, we wanted bigger porches, but he didn't want to find out more information for us just told us that we don't really want to do that because it would delay the move in time and they would have to get in changed on the permit, just made it seem like it was an inconvenience for him. Some stuff has been fixed but stuff still has yet to be fixed. The lack of respect of our home from the workers was crazy we got two trash bags full of trash they left all over from the workers.

    We do not recommend Clayton Homes Harrisonburg to anyone based on our experience knowing we are stuck dealing with these people is very disappointing. We know that nothing is perfect by any means but the stuff we are dealing with from a company that's been in business as long as they have, they should be able to limit a lot of the issues we have before we even moved it. I don't understand how our house passed inspection with not all the outlets working and the bathroom water not even getting warm. Sorry so scattered but this is just some of our experience we hope it helps the next person who is looking for a home. Also, we didn't get to move in until Dec.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & Speed

    Reviewed Dec. 16, 2021

    The sales manager, Josh, called his manufacturer while I was there at Clayton Homes because I was a fire victim, to figure out when they would be able to expedite in building my house and getting it delivered as soon as possible. Nobody else would and I was told me I had to wait in line. But with Clayton, the process went great. I ordered the house in March and because I had some work to do in the property, we scheduled putting a slot there mid-April. Then it got delivered to the property on May 6th. I like the quality of the home. They moved it up to where I was at and there wasn’t really much inside structural damage like drywall, which is normal. But it held up pretty well overall. They came in, fixed a couple of places, then the guys scheduled to come back out in March to fine tune and address everything up. Now, that everything’s settled. All in all, Clayton was easy to deal with and they were very accommodating of my situation.

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    Response from Clayton Homes

    Donald, we truly appreciate your feedback! We strive to provide world-class customer care with quality you can depend on.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparencyCommunication

    Reviewed Dec. 16, 2021

    Clayton Homes was better for us and what we wanted, long-term. Every interaction that we had was very good. But once we got through the whole process stuff, there was a lack of communication and that was very frustrating. The timeframe that we did it was when COVID was still barely starting. So a lot of things were shut down or backed up for whatever reason. I've talked to other people who have gone through Clayton Homes as well and they said that's probably one of the main things that doesn't give them a 10 out of 10 is that communication there. Towards the middle, towards the end, there's no communication at all. I sent a bunch of emails. And I understand, I wasn't trying to be annoying, or I wasn't trying to be that girl. But even if nothing was done, maybe an update once a week would have been nice. Other than that, when we had to face-to-face encounters, those were all good.

    I married into a handyman family. So my father-in-law does construction, and he does all kinds of things. And my husband knows how to do a lot of things. There are a couple changes that we are going to do to the home just because they see that and they want a little more of a better quality, or they could have done it this way or the other way. Other than that, it's a good starter home. It just sucked that we waited almost a year to get into our house. We know that COVID had to do a big part of it. But it is what it is. We're in our home and we're happy, and that is all that matters now.

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    Response from Clayton Homes

    Jaime, thank you so much for taking the time to share your honest feedback on your buying experience with Clayton Homes. Throughout the past 2 years, we have strived to improve our communication processes while enduring this unique and difficult time. We are confident that our efforts have made great strides in creating an excellent customer experience including new training tools to provide long-term communication and follow-up with our customers.

    Verified purchase
    Rates

    Reviewed Dec. 15, 2021

    They were very good to work with. They communicated pretty good with me. So far, I'm well pleased with the quality of my home. If you're interested in a mobile home, Clayton Homes would be a good place to go.

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    Response from Clayton Homes

    Stanley, thank you so much for supporting Clayton Homes and referring your friends and family. We appreciate you.

    Verified purchase
    Staff

    Reviewed Dec. 14, 2021

    The rep was great. He helped us out a lot. Everything went smoothly and all of our questions were asked.

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    Clayton Homes
    Response from Clayton Homes

    Richard, thanks for reaching out and sharing your feedback. We hope you continue to love your new home!

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 13, 2021

    We were happy with the land that the rep found and with the model home that he showed us. The purchasing process went well. We understood what was going on. They itemized everything and what we’d be paying. The salesperson was very nice. We really liked him. We called him a lot, and he was always friendly and answered our questions. He was knowledgeable and he tried to accommodate what we wanted. He showed us on the TV screen what the home would look like. So, we knew what it would look like. He ordered a small home that had an island in the kitchen, which was what we wanted. We wanted stainless steel appliances and he accommodated us on that. I've referred a couple of people to him since then. We're very happy with the quality of our home.

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    Response from Clayton Homes

    Thank you so much for your feedback, Kimberly!

    Verified purchase

    Reviewed Dec. 12, 2021

    Clayton Homes worked with me and kept in contact with me with my process. They were good people. I had a good experience. And so far, the house that I got is good and I like it.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your experience, Kimberly! We hope you continue to love your new home!

    Verified purchase

    Reviewed Dec. 11, 2021

    Clayton Homes had a house immediately available. Inside, the brown trim on the doors and the windows, nail heads are still sticking out. Other than that, it's great.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback with us on your Clayton Homes purchase experience, June!

    Verified purchase
    Staff

    Reviewed Dec. 10, 2021

    Todd, the rep, was easy to work with. The application to approval took a week. We got a house to stay in now.

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    Clayton Homes
    Response from Clayton Homes

    Jesse, thank you so much for taking the time to share your feedback. We appreciate it!

    Verified purchase
    Customer Service

    Reviewed Dec. 9, 2021

    We like the location, setup, layout and size of the home, as well as some of the stuff that it has inside it. We had a couple of spots where we had trouble with the county and getting stuff approved. So, a bit of better communication would have made it a little easier. Other than that, the office made it easy for us to know what we were doing because it's our first house. It has been great. We got our own space.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Keara!

    Verified purchase
    Customer ServiceTechMaintenanceStaffSales Tactics

    Reviewed Dec. 8, 2021

    During the process, Clayton's reps were great. But once my trailer got set up, it was like they didn't want to help me anymore. And they kept pushing me off to somebody else. They also ended up having to fire one guy because he messed up too much stuff trying to fix in my trailer. We called and they said they'd send another guy out. Then he saw all the work that the previous guy did and ended up having to take pictures and sent them in to let them know how much he ended up messing up versus actually fixing. There was a lot of trim work that had to be done and there were a few pieces of drywall that had to be replaced. I also had a bedroom door had to be completely replaced and a dishwasher had to be fixed, which turned out was an easy fix. When the second guy came out, he had it fixed in two seconds while first guy ended up making it worse. But the issues that I had eventually got taken care of and so far, everything's great.

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    Response from Clayton Homes

    Gregory, we appreciate your honest feedback regarding your buying experience with Clayton Homes. Customer care is of the upmost importance to us, and we are happy to hear that the team you worked with resolved any issues that arose.

    Verified purchase
    Staff

    Reviewed Dec. 7, 2021

    Everything is fantastic and Clayton is really stepping up. We spent over $3,000 for a driveway and when we had an issue on it, the Searcy office had gravel brought out the other day, which was the first step and I really appreciate that. I also got some siding coming down for some crazy reason and when I walk, I hear a squeaking noise. But other than that, I'm happy with our home.

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    Response from Clayton Homes

    Thank you so much for your feedback, Lynn! Customer experience is our number one priority, and it thrills us to hear that the retail location you worked with went above and beyond for you regarding any issues. We hope you enjoy your home for many more years to come!

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Dec. 5, 2021

    The rep, Jason, held my hand right through the process. I would love to purchase anything from him. Clayton's customer service is great and I would recommend them. I like the house. We're just getting settled and they're trying to get us straightened out with it. Under the sink, instead of them cutting out the whole hole, they just cut it a little bit and broke it. The piece is still there. Also, some of the cabinets are not put together well. You get what you pay for.

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    Response from Clayton Homes

    Hi Andrea, thank you so much for sharing your buying experience with Clayton Homes! We truly appreciate your feedback.

    Verified purchase
    PriceRefunds & Payouts

    Reviewed Dec. 5, 2021

    The quality of the build could be better. They don't put the most expensive materials up when they building these manufacturer homes. So you pay for what you get.

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    Clayton Homes
    Response from Clayton Homes

    We appreciate your feedback, Richard. This input allows us to better improve our processes.

    Verified purchase
    Contract & TermsCoverageTechPriceMaintenanceStaffBilling

    Reviewed Dec. 4, 2021

    Everybody who walks in loves this house. It's efficient on utilities. I had locked in $85 electric bill for August. But I didn't like that Clayton suspended the drain pipe with zip ties. It was just doing it halfway because eventually, they're gonna break. I’m not to crawl under there and fix it. The guy that did the setting up had to travel a long ways to come over here. It was overpriced and it cost me $16,000. I had to furnish the dirt for the pad. His son worked with him, but everything his son did, I've had to go back and repair. He needs to watch him a little closer and train him a little better.

    It looked like they put the septic together with silicone, and where they pour bleach in, it leaks out the side into the soil. Bleach eats silicone. I talked to a plumber and he told me what kind of glue to use on it. This will be the third time I’ll pull it up and try to fix it. But overall, the house is great. Clayton came out and fixed everything we asked them to. Cesar the repairman is really good. I like him. He shows up on time. He is meticulous and friendly. The wrong size was ordered for the window that was gonna get replaced. It was a good thing that the guy that came out checked it before he took the window out of the house. So he had to reorder it. He was really good too.

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    Response from Clayton Homes

    Marshall, thank you so much for reaching out and sharing your feedback with Clayton Homes! We're so happy you love your home and receive so many compliments!

    Verified purchase
    Staff

    Reviewed Dec. 4, 2021

    This is the first home I've ever purchased brand new, and it was a very pleasant experience. It was super easy. Our salesman did an excellent job. He was very informative and professional, but he also leveled up to us on a personal level. So it was very nice. We love the quality of our home. There was a leak under the master bathroom sink but Clayton got it resolved. The hot water heater was making a weird noise once and they got that resolved as well.

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    Response from Clayton Homes

    Nicholas, thank you so much for sharing your feedback with us! We're so happy that you had such a wonderful buying experience!

    Verified purchase
    CoverageStaffTransparency

    Reviewed Dec. 3, 2021

    Clayton Homes used to be Patriot Home in the same place. We had purchased a home there before. When we went there looking for a home, Jay was the salesman that met us. And from his abilities and smiling and helping us, being helpful, that made us purchase from them. The Farmhouse Breeze that we purchased was the one that my husband loved because of the open floor plan that it had. And the only thing that we regret is that we should’ve just kept the white cabinets. We didn't know that the cabinet would be covered with gray. If we knew that it would be covered with paper, we would’ve just kept the white cabinets. The cabinets are peeling already. And they said there's nothing that they can do about it.

    The cabinets are made with sheetrock. They're not made with the wood. The home is up to date, but the cabinets are not. And with the air, we have the vents in the ceiling, and the bathrooms, they still got to come back out and reach out to see what's wrong with that, because one side is not getting warm. But, other than that, everything's okay.

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    Clayton Homes
    Response from Clayton Homes

    April Jean, thank you so much for sharing your buying experience with us. We truly appreciate you expressing your feedback on the home model you purchased!

    Verified purchase

    Reviewed Dec. 3, 2021

    Purchasing the home was an easy and cut and dry process. But the manufacturer could have done better with the house. They need to make the house not look like it was done on a Friday night.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Brandi!

    Verified purchase
    Customer ServiceTech

    Reviewed Dec. 2, 2021

    David was great. He always got back with us no matter what. We communicated back and forth quite a bit until we decided on which home. There were a few things here and there with the home that we had some issues with, but overall, it's good. One thing was the closets weren’t finished. The drywall was exposed and the trim wasn’t done. It was like it was left that way. It was in every closet. We contacted Clayton. They came out and finished that up. And we were told that they don't finish the closets. We found that odd, because you could stick your hand between the door jambs and the drywall. When you stick your whole hand between there, living on property, you never know if there is something that would crawl up in between. Everything should be sealed. They could think about finishing those closets. Other than that, their customer service is great.

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    Clayton Homes
    Response from Clayton Homes

    Heather, thank you so much for taking the time to share your experience with us! Clayton Homes strives to provide a world-class customer experience with quality led team members.

    Verified purchase

    Reviewed Dec. 2, 2021

    Clayton Homes was wonderful. The home consultant was absolutely unbelievable. She answered all my questions. I love the quality of my home. It's awesome.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your feedback, Laura!

    Verified purchase

    Reviewed Dec. 2, 2021

    Compared to other mobile homes, mine is fine. But that's what it is, it's a mobile home. I'm not going to get high flyer, high dollar, real wood cabinets, custom made. But I love my home. It’s just right for me.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much for your feedback, Brenda!

    Verified purchase
    Staff

    Reviewed Dec. 1, 2021

    Clayton Homes was the only people that were willing to give me a chance. They were able to upgrade on the home. That’s the main reason why I went with them. We talked through Ashley for a bit, but we mainly worked with Brandon. He was a good guy. He helped us out with a lot of stuff. I love the whole setup and layout of the home. I love the kitchen because I love to cook. I also love the master bathroom. I've enjoyed my home since I've had it. I'm tickled to death. Give Clayton a chance to help make it happen for you like they did for me.

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    Clayton Homes
    Response from Clayton Homes

    Robert, we're so happy that you are a part of our Clayton Homes family! We hope you enjoy many home cooked meals in your beautiful kitchen!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 1, 2021

    I walked through Clayton Homes for 8 to 10 years before I ever started doing anything. My son bought a house there, and I decided to do the same as well. We knew what we wanted exactly because we'd been studying it for years. I went with a modular just for the ease of getting it done quickly. They did a couple of things that kind of left me a little bit wrong. As a matter of fact, I do have an issue with my linoleum in my kitchen where they must have gouged it or something at the factory. They cut a section out, put it back in, and it's failing already. The drawer systems don’t attach those in the back very well, and all it takes is one screw to solve the problem. I wish I’ve done it myself.

    Then on one drawer, they drilled a hole where the cabinet knob is. It's off about three inches. I don't see how nobody ever caught that. I didn’t caught it when I first bought it. It’s no big deal. It’s just I bought the Norris thinking that I was getting the Porsche of mobile homes. Other than that, I love my house. I brag on this house. It turned out to be a really nice home.

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    Clayton Homes
    Response from Clayton Homes

    Jason, we sincerely appreciate your feedback regarding your purchase experience with Clayton Homes. We strive to provide a world-class customer experience. We want to thank you for your feedback as it helps us better our processes.

    Verified purchase
    PriceMaintenanceRates

    Reviewed Dec. 1, 2021

    The house has really nice appliances in it. The bathrooms and the rooms are very big. I've never seen a single wide mobile home this big, so I fell in love with it the first time, and then they told us we were the first person that ever stayed in this one. But I got confused during the process. Clayton referred us to the land and told me that it was a good buy. They told me to purchase the land first and that this land has everything that I needed for it to be approved for me to move on that land.

    I purchased this land because I trusted their advice. Then next thing I know, I gotta come out my pocket with $9,000 to get a septic tank or my trailer can’t be moved in. But they told me that this land had everything on it. This part threw me for a loop. The manager tried to come back and do damage control but at the end, she couldn't do damage control because we already signed the paperwork. But I kept going with the process. When we were going over the price, I didn't like that I had to figure it out myself. They told me it was gonna be an interest rate. But they never said to us when they were breaking down the prices. But the overall experience was good.

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    Response from Clayton Homes

    Hi Shaketra, thank you for sharing your experience with us. Customer experience is of the upmost importance to us, and we take your feedback very seriously. Unfortunately, there are aspects of land improvement that would be homeowner's responsibility, as listed in your sales agreement. We will use this feedback to better our communication processes to our customers.

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 30, 2021

    The process at Clayton was good, just a little slow. It took six months. But it's probably due to COVID, too. Features and quality are good, for the most part. We're having some issues, but Clayton's good about getting them fixed. I reached out to them to try to get in touch with the manufacturers. But the manufacturer hasn't even reached out to me.

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    Clayton Homes
    Response from Clayton Homes

    Kevin, thank you so much for your feedback!

    Verified purchase

    Reviewed Nov. 30, 2021

    Tammy was awesome. She took her job seriously. Every time I had questions, if she didn't know the answer, she got the answer for me. She was on top of it. I love my home. If I didn't work with Clayton, then I wouldn't be in my home by now.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much for your support and for choosing Clayton Homes for your homebuying needs, Dawn!

    Verified purchase
    Customer ServiceTech

    Reviewed Nov. 29, 2021

    We love our Clayton home. We checked it out before we went with it. I checked out the structural part of it. There were minor stuff like some of the light switches that I would have changed if I had known, but it was nothing major. The customer service has been great. They've done everything I've asked and came back as many times as I've needed them to. They've done really good. Everybody I've dealt with was great. I would tell others to go with them.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Roxanne!

    Verified purchase
    CoverageMaintenanceTransparency

    Reviewed Nov. 29, 2021

    I love the coordinator that I dealt with. She was polite and she kept me up to date with everything. I got a four-bedroom home and I'm enjoying it. I love the kitchen and my bathroom. But when I picked the trailer, the cabinet in my bathroom was on the opposite end of the tub. I liked it when it was on the other end. Also, they could've put a better quality of cabinets in the kitchen. They also need to fix my floors. It’s warped and the tech said he needs to send the factory back out here. This home was either rushed or it was cheaply built.

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    Clayton Homes
    Response from Clayton Homes

    Agnes, thank you so much for sharing your feedback regarding your purchase experience with Clayton Homes. We strive to provide a world-class experience to our customers, and we appreciate your input about quality of items.

    Customer Service

    Reviewed Nov. 28, 2021

    Trailer has several issues, first off everything is cheaply made, the bathroom sink is not straight, the mirrors are not straight, one month after moving in a plug in quits working, front door won't shut right, trouble latching, you can see lines in the ceiling where it connects, no caulking around tubs so water can seep, the studs are too far apart. Closed on trailer in mid June, trailer didn't get set up till Sept. Not very satisfied with communication of the company.

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    Clayton Homes
    Response from Clayton Homes

    Hi Cathy, thank you so much for reaching out. We're sorry to hear that you're experiencing these issues, and we have looped in the retail team in order to look into these issues. We appreciate your patience.

    Verified purchase
    Staff

    Reviewed Nov. 28, 2021

    The Clayton reps were easy to work with. They were nice and polite. We did the purchase during COVID and it took three months or more to get the home delivered. But once they had it, they delivered it and I was pleased. I like the fact that the home had a lot of cabinets. I chose to have a shower in the master bath, thinking that I could use that other bathtub. But I didn't realize how small that tub was, and it was my bad for not paying more attention. If I had realized how small the tub was, I might have decided otherwise. Also, I would love to have a panel access to my hot water heater instead of having to take the wall apart.

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    Clayton Homes
    Response from Clayton Homes

    Carolyn, thank you so much for your feedback! We appreciate you, and we're so happy that you had a wonderful experience with the team you worked with.

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    Clayton Homes Company Information

    Company Name:
    Clayton Homes
    Year Founded:
    1934
    Address:
    5000 Clayton Rd.
    City:
    Maryville
    State/Province:
    TN
    Postal Code:
    37804
    Country:
    United States
    Website:
    www.claytonhomes.com