
Clayton Homes Reviews
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About Clayton Homes
Clayton Homes is a manufactured home builder that offers an array of home types, from traditional site-built homes to tiny homes. With a focus on green building practices and multiple customizable features available, Clayton Homes can help you achieve homeownership within your budget.
Visit www.claytonhomes.com- Customization available
- Choice of quality home brands
- Energy-efficient homes
- Potential land restrictions
- Complex modular home financing
Clayton Homes Reviews
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Reviewed Jan. 24, 2023
Clayton Homes got us what we needed at the right time. We were able to get a good price on a demo home. We went back and forth from a few places and we finally ended up settling on this one with Clayton Homes because of the the price point and the service. They were very informative and straight to the point. It was an easy process. It was beyond our expectations. Chase was our rep and he was professional in every way. Everything we've needed, he's been there. My wife and I wanted to get something with more upgrades, but it was gonna take more money and more time than we were able to provide. The home is what we expected but not exactly what we were going for. But quality-wise, it's there.
Hi Joseph, thank you so much for taking the time to share your experience with us. We are so happy you chose Clayton Homes for your homebuying needs!
Reviewed Jan. 24, 2023
Everything was wonderful with Clayton Homes. The service was nice. Our rep was on point and helped as much as she could. She handled everything well. We love our home. It's very beautiful.
Thank you so much for taking the time to share your experience with us, Anthony!
Reviewed Jan. 23, 2023
Working with the rep was pretty good. But the flooring has some bubbles and the stove has a dent. They have fixed some stuff but there are still some things that need fixing. The house is good but I'd go with a different dealer.
Thank you for sharing your experience with us, Dakota! We'll share your feedback with our teams.
Reviewed Jan. 23, 2023
My aunt and uncle purchased a property through Clayton Homes. We also purchased around the same time because we purchased right next door to each other. The model that we chose was already on the property when we bought it, but it very much suited our family. We have three girls, a set of twins and an older daughter, and the way it was sectioned off there towards the back of the house and the open floor plan worked out very well for us.
Clayton Homes was trying to build quickly in the area, and if they could have slowed down a little, it would have been a little better. Other than that, it's not horrible. We have called them on a couple of issues to have them come out and fix them. A couple of issues, they’ve sent us the pieces to have it fixed. There were trim pieces that they said, “Well, that's not our responsibility.” So, we had to go through and fix them. We have had some bigger issues as well, including a roof leak during a rainstorm, and they had somebody in the area who came over and helped fix it.
We also had an issue at the time of closing. We got a call from our daughter at school and had to go pick her up and bring her with us to the closing. We called and told them, “Hey, we've got a issue. I know we need to close.” They said, “You know what? We'll hold. Please go get her. Do what you need to do. We'll wait.” We were very satisfied with everything. They went out of their way and met us out here. They were amazing to work with, and their professionalism would not deter me from telling people go to Clayton.
Amanda, thank you so much for sharing your experience with us! We love hearing about our team members going above and beyond to ensure that our customers have a wonderful homebuying process!
Reviewed Jan. 22, 2023
We are thrilled with our house and we absolutely love it. We have two little kids and we are expecting twins. So we picked a four-bedroom and it had two bathrooms. We needed that extra bedroom. Everything was super easy to do and we had a great experience with Clayton Homes. We worked with Jessica for most of the time. She knew a lot about the houses and the different packages and setups that the house had. So she helped us pick one when we talked to her about our family dynamic. Then we worked with a man named Taylor for the construction part.
Both Taylor and Jessica were knowledgeable and super kind to us. They called us all the time and updated us, which was good, because I didn't have to wonder what was going on with my house. We showed our place and only had to come out here a couple of times. They put our home exactly where we wanted it and it worked out good for us. Clayton Homes is there to help you and they would help you pick a good home.
Thank you so much for sharing your journey with us, Bethany! We are so happy you've had such a wonderful experience.
Reviewed Jan. 21, 2023
Everything I've had to deal with Clayton Homes was a positive experience. They have checked back with me and made sure everything was okay. Everything went pretty smooth. The delivery was pretty much on time with everything. They responded to everything we had to ask about if we had any problems. So it was a reasonable period of time it took to do everything. The home is excellent. My daughter loves it. I have a piece of property and the staff at Clayton helped me arrange for the sale of that. They were life changers for us.
Anthony, thank you so much for sharing! We are so happy that you and your family chose Clayton Homes!
Reviewed Jan. 21, 2023
Clayton Homes had everything we need, as far as bedrooms. The communication was good. They texted, kept in touch, and kept us updated. We had minor things fixed in the house that probably happened while they were moving, like trim popped off. They contacted us to make sure that everything was good. It was a positive experience. It was very simple.
Hi Donnie, thank you so much for providing this feedback on your homebuying experience!
Reviewed Jan. 21, 2023
The guy with Clayton Homes that took care of us was wonderful. Any question we had, he made sure he did his very best to get the answer and helped us along with the long process. However, we've had trouble with some of the interior like the ceilings and the walls. We've had to have them come out quite a bit. We're waiting on them to come back out to do some more work on the house. They are pretty quick to come out but I don't feel like they focus on fixing the problem. It's more or less of covering the problem.
Coby, thank you so much for taking the time to share your feedback with us. Clayton Homes strives to provide exceptional customer experience, and we're happy to hear communication has continued throughout the process. Please do not hesitate to reach out to your retailer regarding any concerns with repair.
Reviewed Jan. 21, 2023
We had a referral from someone who had a good experience with Clayton Homes and we had the same. Everything was nice and smooth from start to finish. Our sales rep, especially since we were 1,400 miles away, made the process easy for us, made sure we knew what we needed to do, when, and found that it went smooth all the way through closing, which we had to do virtually.
We liked that we could go room by room and select certain flooring options and wall colors. We were able to get it close to what we wanted it to without having to add much cost. I love that our home is a finished sheetrock. It's nice and spacious. The quality of the vinyl floor with the kids and the dog is great. We've had some basic service stuff that they told us might pop up in the early time there. We called and they were very responsive. We've appreciated the process and recommended them when we've had the opportunity. We'll continue to do so.
Hi Micah, thank you so much for sharing your experience with Clayton Homes! We are so happy to hear that you've had such great communication throughout the entire process.
Reviewed Jan. 21, 2023
It was a good experience. There were some rough patches, but that wasn't on Clayton Homes. Everything that they were in control of went well. The rep was fantastic. He reached out on multiple occasions to give me an update of the process. He was very forthcoming with what was happening while we were doing the home-buying process.
Brandon, thank you so much for sharing your experience of purchasing your home through Clayton Homes. We are so happy to hear about the excellent communication you've received.
Reviewed Jan. 21, 2023
My son lives in the home and he is satisfied with the home with his family up in there. We worked with Pam and she was really nice and good.
Thank you so much for sharing, Donald! We're so happy to hear that your family is enjoying the home!
Reviewed Jan. 21, 2023
Their communication was good, till the camper came. It didn't have the right countertop and the paint was not the color. They also didn't hook the bathtub up. It was running up under the house. The sewage didn't get hooked up. I paid the landscaping man but he couldn't finish his job till that got completed. They had to come back numerous times because of the leaking things in the bathroom.
The paint job and the finishing work were the worst I've ever seen. It's still undone. They didn't paint down to the baseboard. The nails are sticking halfway out of the wood. I'm gonna have to have it done by someone else. Sometimes they also didn't show up when they said they were gonna show up. There was a place in the back for the siding and it's still not fixed. But the tech came right out and he finally tried to glue it together for me.
Hi Anita, thank you so much for taking the time to share your experience with Clayton Homes. We're sorry to hear about some of the frustrations you've voiced. We will share this with our teams in order to improve processes.
Reviewed Jan. 21, 2023
We didn't get the model we chose. They gave us a different one. The one that we picked was 529 and I wound up getting an 80. They said it was exactly the same thing, so I wasn't gonna argue.
Hi Cathy, thank you for taking the time to provide this feedback. We're sorry to hear about the frustrations you've experienced. Please reach out to your retailer to review your sales agreement.
Reviewed Jan. 21, 2023
The people at Clayton Homes Alexandria treated me well. You couldn't ask for better people. We had to buy a new home because we lost ours to the storm. They realized what we were going through. They, for the most part, bent over backwards to help us. They answered every question I had and didn't hesitate either. The day we bought the home, it started raining. We had to wait for it to dry up so they could come in. It was too wet to come in with the truck. Once it was there, that was a whole another different ball game. We were dealing with covid. We were waiting on parts. It took a couple of weeks for all the parts to get there to put everything back together on the inside. But that was nobody's fault.
We had minor issues with the home. Within two or three days, somebody was there but we had to wait two to three weeks on parts. For instance, whenever they put it back together, they ordered all our material. They said that comes out of Missouri and were gonna ship it out in two weeks. Whenever they got to Alexandria, they were closed down because they all had to go home with covid. The truck had to take my material back to wherever it came from. In two weeks, they came back and delivered it. It had been a frustrating nightmare that nobody could help.
Francis, thank you so much for taking the time to share your experience. We were so sorry to hear of the unfortunate circumstances in which you found Clayton Homes, but we're so happy that we could help you find a new home to meet your needs! We truly appreciate the feedback regarding wait time.
Reviewed Jan. 21, 2023
Clayton has been very attentive. I knew all the people there by their first names. In the first year, there were little things that happened, and they addressed them very quickly. I'm very happy.
Thank you so much for sharing, David! We're so glad you've have such a great experience.
Reviewed Jan. 21, 2023
The communication with Clayton Homes was good. The response time was quick. If I had any questions, they were super helpful. If they didn't know the answer, they got back with me. We had a couple small issues when we first moved in. But they got the guy out and he got it knocked out.
Thank you so much for sharing, Chase! We are glad to have you as a part of our Clayton Homes family.
Reviewed Jan. 21, 2023
We had a very pleasant experience. Having the home put into place went very good. I didn't think they were gonna be able to get up the hill here, but they did and it was pretty quick. We had a couple little glitches here and there, but they came right out and took care of it. We have to call them again for a couple of things and I'm sure they'll come right out.
John, thank you very much for taking the time to share your experience purchasing through Clayton Homes. We hope you enjoy your new home for many years to come!
Reviewed Jan. 21, 2023
The process at Clayton was really straightforward and they were really helpful when we talked about buying a house. We decided to buy from them and we like the house. We had a leak during one of the rainstorms and they came immediately after and fixed it.
Thank you so much for sharing your purchase experience with Clayton Homes, Gladys!
Reviewed Jan. 21, 2023
I like the home but I have some things that need to be repaired. I put in a call to the field technician for that to be done back in December and he hasn't gotten back with me yet. But other than that, it's been good.
Hi Annie, thank you so much for providing your feedback regarding your purchase of a Clayton Home. We strive to provide excellent customer care, and we'll be happy to reach out to your retailer on your behalf to get any updates on service.
Reviewed Jan. 21, 2023
The reps at Clayton worked really hard to get me what I wanted. Wendy in Brenham has done a fantastic job from start to finish, asking me if there's anything they can do. They've replaced my door frame and a transition on the flooring. She did everything beyond to try to make it better.
This is great to hear, Donna! Thank you for choosing Clayton Homes!
Reviewed Jan. 21, 2023
The communication was fine. The rep was very helpful and knowledgeable, giving me references who to get it set up with. And everything went smoothly. However, I was disappointed because there were no shelves in the cabinet. There was no door on the closet in the master bedroom. Some of the receptacles were crooked. Which don't matter to a lot of people. But if I was a supervisor and he did that, I would have made him fix it. Also, the bathtubs weren't caulked when they came from the factory. The repairman from Clayton Homes caulked them for me. We just made a point for him to come, and he came straight out and did it. But I don't understand why they don't caulk that when they make the trailer. I would have done that differently. But the repairman did well in coming out and fixing.
Elizabeth, thank you so much for taking the time to share your experience with us. Clayton Homes strives to provide world-class customer care, and we appreciate this feedback. We will share the information you provided with our builders.
Reviewed Jan. 21, 2023
Purchasing with them was very simple. Everything was explained to us. Their rep David worked really well with us. I was able to call him anytime and he was able to help throughout the whole process. He let us walk around their lot and see what they had. He gave us our personal space. I went through each house and picked out what we liked and didn't like. We ended up going with the second one we walked through. We absolutely loved it. It had a nice stone fireplace and the shower was huge. My fiance at the time and I had a checklist of what we wanted and what we didn't like. That one had all the stuff we wanted and none of the stuff we didn't want. So, it was meant to be.
The house has three bedrooms so if we ended up expanding our family, it had room for that. It was also very open. My wife likes the kitchen. The closet space was nice too and she likes that as well. Some friends have looked at the house and they're really impressed with it. It's not completely up to standard as a built house would be but it's perfect for us. Visually, everything's fine. I recommend Clayton for Sure.
Evan, thank you so much for taking the time to share your experience purchasing a Clayton Home! We know homebuying is a huge decision, and we're so happy you all found something to meet your preferences! We appreciate your feedback on the build and we will be sharing this information with our teams.
Reviewed Jan. 21, 2023
My husband and I have been married 26 years and this is our fourth home. Stevie, our home consultant, was great. We walked onto the lot and walked through four models and went, "We like this one," and went in the office. We took it as is, all the finishes. We got the four-bedroom and it's big, which is great. It has a slider door that we always wanted. And it was right in the right price range after all the additional work was done, the decks, the foundation block. We had to have blocks put on for our mortgage. It had to have a certain foundation on it. The rep knew that mortgage company and exactly what they had to put on it. So, they knew how much they had to increase it. And we found the property shortly after we picked out the home. So, it came together.
I was fine with the process but I would have liked to get a weekly email once we got our home. There were times when I felt I had to call to know when they would be coming out. It wouldn't have to be a call, just an email or a text message saying, "For this week, we won't be out," or "This week, the foundation work will get done." But once I called, they were always very nice. They never seemed like I was bothering them, which was good. The only bad thing is, on some of the models, they couldn't get the screen doors now because of the shipping issues. At least when we ordered it back in March last year, they couldn't get them then. I just wish I had one of those now. But we'll work on that this summer, get one from Home Depot and install it.
Billi, congratulations on your new home! We are so happy to hear that you now have home features that you've always wanted! We hope you and your husband enjoy it, and thank you for being a part of our Clayton Homes family.
Reviewed Jan. 20, 2023
Purchasing the home was very fast, short, to the point, and within a couple of weeks, because of all the rain, they had our trailer on wheels rolling out. We dealt with Ashley and we had a really, really nice experience. Every mobile home we wanted to go in, she took us in and talked us through it to make sure we have the best experience. I was with my mom, and she gave us both little goody baskets. She went above and beyond. Everything we've had wrong with the mobile home, she's gotten somebody out there to fix it for us, and it's always within a reasonable time. Overall, the quality of the home was really good. But there were several things that we had to have fixed. My personal opinion is that the price was a little much because of the quality of things. But as far as the looks, we loved it. For me, that's what sold it.
Brandy, we really appreciate your feedback on the homebuying experience with Clayton Homes. We're so happy to hear that the team you worked with made your experience exceptional.
Reviewed Jan. 20, 2023
As far as the sales, everything has been great. The salesman has been there for me. But the setup has been miserable. I'm still trying to get my countertop in my bathroom fixed. They were supposed to be back in two weeks to repair it. The foundation that Clayton Homes put in was horrible. We've had to reinforce. If my son-in-law and my grandson hadn't put the air conditioner on blocks after the person that set the air conditioner left, it would have already toppled into my lawn.
First of all, they flooded the home out so they had to redo the whole house because nobody bothered to check when they turned on the water to make sure there weren't any leaks. We didn't have keys to get in. So it wasn't until we noticed the ground over there was so saturated that we called Clayton Homes, and the whole back of the trailer had been flooded and had to be redone.
We still have to climb underneath because they never taped up the underbelly where they cut it to let it drain and to dry it out. I had to get some tape and get under there and do that. I still have a couple of issues that haven't been fixed. It's just been a horrible experience. They tell you they're gonna be back because they don't have the proper stuff and then they never come back. I feel sorry for the person that I bought the trailer from because I'm constantly having to bug him. We've been in this trailer since August. They didn't check the sinks to make sure that the drains were installed properly. It's just been nothing but problems.
Reviewed Jan. 20, 2023
The home seems good.
Thank you so much for sharing your feedback, Elishea!
Reviewed Jan. 20, 2023
The homebuying process with Clayton was really easy and I love my home. I like the size and my payments, which is the main thing. I'd tell others to go in there and tell Clayton what they're looking for and what they can afford. Clayton won't push them to buy something that they're not comfortable with paying.
Thank you so much for recommending Clayton Homes, Annette. We're so happy you found everything you were looking for!
Reviewed Jan. 20, 2023
The quality of the build is very good. There are a couple of minor things that are kind of fit and finish type thing, but nothing that really stands out. I have called them to fix things a couple of times and they were very quick to come out here. Also, I liked the rep I talked to a lot. He still calls me. I found it very easy to work with Clayton.
Thank you so much for your feedback, John! We appreciate you sharing this experience with us. We're so happy to hear you had a team who went above and beyond!
Reviewed Jan. 20, 2023
The homebuying process with Clayton was excellent and Elizabeth, the rep, was fantastic. But we had to get a septic system and we paid out of pocket because my brother owns the land. We have been going back and forth because the septic system is not hooked to the electric and Clayton put us in touch with Firehouse to come do it. I've spoken with the guy there. I've left several messages and they said they were getting it approved but I haven't heard back. We really need that done. But other than that, I don't have any complaints. I usually deal with Elizabeth and she's always so helpful but I hate bothering her.
Hi Maureen, thank you so much for taking the time to share your feedback with us! We will loop in the retailer regarding your concerns with service items. As always, you can reach out directly to your retailer with any questions.
Reviewed Jan. 20, 2023
The experience with Clayton was good and the communication was there. Anytime we had questions, the reps were always willing to answer those and help us out in any way that they could. We just showed up and the only thing I would complain about is that the salespeople weren't involved with us when it came to touring all of the homes, trying to get an idea. They handed us a master key and told us to just go look at everything. We found the one that we wanted and they told us that they didn't have it and that it was gonna come in but it was a long process. It's not their fault. It's because of the market right now and everybody's buying up homes. So we ended up with our second choice for our home, which was all right.
During the consultation process, the reps just sat us down and we filled out the credit app. Then, they would communicate with us the entire time after that process was done. So, it wasn't a bad experience. It's just that for first time homebuyers, we would have appreciated somebody in the homes with us looking and explaining everything and what's the difference between this and that model type of deal. We wanted to go with a farmhouse trim but we didn't wanna wait six months for the factory to ship another one out. So, we went with the splash model, a base model home, which is not terrible.
We've had to have repairs and maintenance done on since we've had the home. I was gonna make another list of stuff that before our one-year warranty expires with Clayton to have them come out and fix some things. Because out of the entire house, our master shower and bath don't get hot water. It's all lukewarm. I haven’t adjusted the hot water tank because Clayton told me that they won't do that because it voids the warranty. There are a couple other issues that are not necessarily broken, but just need to be addressed and fixed.
Hi Alec, thank you for taking the time to share your feedback with us. We strive to make sure our customers' experiences are excellent, and we're so happy you have chosen to purchase your home from Clayton Homes. We definitely want our customers to have all their questions answered when they are touring a home model, so we will share this information with the retailer.
Reviewed Jan. 16, 2023
Took the molding off of the door jam in the kitchen. The only thing holding the door jam was the molding. Also there is no felt paper under the roof tiles. As was told to us by the guys who installed our wood stove.
Hi Terri, thank you for reaching out and providing your feedback regarding your home. We strive to provide a world-class customer experience, and we're sorry to hear that you have some concerns with your home. Please reach out to your retailer if any of these concerns need to be addressed. We will also use this information to loop in our builders to improve building processes.
Reviewed Jan. 5, 2023
The home-buying process at Clayton was easy. We went in knowing approximately what we wanted and we had searched out where the model that we ended up buying was available. It worked out great. They delivered a little bit outside their usual range to make sure we got situated. The rep was also great. He was so easy to work with.
Thank you so much for sharing this feedback, Caroline! We're so happy you chose Clayton Homes.
Reviewed Jan. 4, 2023
First it was the front door. Was installed crooked. Kitchen faucet pipes not seated properly. Water heater pipes leaked because not seated completely. Drain pan pipe for water heater not installed correctly for water to run out. Drain pan overflowed because of the pipes leaking. Flooring in kitchen raising up and creating humps. There were holes in the floor where pipes were run through. So had a rodent problem. As long as these people were building these you would think they would be perfectionist by now. They're not built as well as they say they are.
Mr. Guy, thank you for reaching out and sharing your feedback with us. We strive to provide world-class customer care, and we regret to hear of the issues you've been experiencing with servicing. We've reached out to the appropriate parties regarding these items. They are aware of the repair items needed. Please reach out to the retail location to schedule service.
Reviewed Dec. 31, 2022
The buying process with Clayton was great. Their reps were wonderful and were excellent help.
That's so great to hear, Constance! Thank you for choosing Clayton Homes!
Reviewed Dec. 31, 2022
Once we started and got Clayton all the paperwork, the application process took about a month. The rep, Maria, was very nice. We had a couple of changes with the house and she worked with us the whole way. She was a good representative of Clayton. She always emails me asking how the house is still going or if we're still loving it. We still keep in contact.
We chose the Everest and we liked it. The closet is built in the bathroom, like a walk-in closet. We got the hardwood look floors and my favorite is how the kitchen looks. It has an island, the range over the stove and the refrigerator. This is my wife and I’s first home together. So, everything is good. The floors are getting lumps in it though. So, Clayton has somebody coming out tomorrow to look at that. Then, in our guest bathroom, the water is getting hot in the sink but not in the tub. And then we had a leak in the roof. The rep came back and fixed it.
Lucious, thank you so much for taking the time to share your experience with us! We are so happy to hear about the amenities that you love in your home! Congratulations to you and your wife on your new journey!
Reviewed Dec. 31, 2022
Everything went pretty smoothly with Clayton but I've had a few problems after the home's been set up. My heat and air unit was leaking water, and the company that they went through to install it came out and looked at it. I've been waiting since the middle of summer for parts. Then the techs came out, put a piece of drywall behind it, and said it was fixed. So, I don't know what happened to the parts I was waiting on. They also said to wait until summer and see if what they did helped.
Hi Jeffrey, we appreciate you reaching out and sharing your experience with us. We strive to provide a world-class customer experience and we regret to hear of these concerns. We've looped in the retail location you purchased from, and they are aware and currently working on resolution. Please contact the general manager if you have urgent needs.
Reviewed Dec. 31, 2022
We called Clayton and talked to a rep, Jason, who was a real nice person. He gave us a good deal on the home and everything went great with the buying process. Also, if I call them about issues with the home, they come out and fix everything. But the doors are still having the same problem although they've come out. There's daylight coming in the door and the backdoor doesn't latch and close properly like it should. Also, I don't think the floors have any insulation on them. Other than that, it’s a great home. They're good people and they built a nice home.
Hi Dekendrick, thank you so much for sharing your homebuying experience with us. We strive to meet our customer's needs and we would like to ensure your happiness in the longevity of your home. We will loop in the appropriate teams regarding the concerns with the doors.
Reviewed Dec. 31, 2022
Clayton was awesome and I love my home. The home buying process went well and everything was good. They treated me like I was at home. People need to go to Clayton and get a home.
Thank you so much for sharing, Quincy!
Reviewed Dec. 31, 2022
This house was ordered by someone else but they decided they didn't want it. And we ended up with it. It was quick, cut and dry. We made a deposit on March, and we were in our house by June. The home is a 32 x 53. It's probably one of the nicest ones North has and sheetrock throughout the whole house. The master bath has the shower and the large tub in it. And the kitchen is a dream kitchen. It's got all the bells and whistles. It’s got the side-by-side refrigerator and the built-in microwave. There's an island with the lights over top, a blacktop stove. It's really one of the nicest houses Clayton probably had to offer. It was good working with them.
We're so happy to hear this, Amy! Thank you for trusting in Clayton for your homebuying needs!
Reviewed Dec. 31, 2022
It was a seamless process with Clayton Homes. I had a great salesman. I liked his ability and willingness to answer any and all questions that I had. We got the model that was called Island Breeze. It's got a very open floor plan. It's a three-bedroom, two-bath, old farmhouse style with the shiplap walls, and a huge kitchen island. The master bath's got dual vanities and a shelf on the opposite wall behind the vanity. The toilet is offset into a little alcove by itself. There are some things that I would change, especially considering the price we paid, but all in all, it's very well built.
Tanya, we appreciate you taking the time to share your feedback regarding Clayton Homes and your lovely new home. Thank you for trusting in us to deliver a home you and your family will love!
Reviewed Dec. 31, 2022
I was very satisfied to a point with Clayton. When I first started the process, I did not feel pressure. Once I started the process, I did. But I'm glad it happened that way, because if not, I wouldn't be where I am today. They checked on me while I was in the process.
Thank you for sharing your honest experience with us, Joyce! We're so glad you gave Clayton Homes a chance and that you love your home!
Reviewed Dec. 31, 2022
The buying process at Clayton was easy. They made it simple for me.
Thank you for sharing your experience, Dave!
Reviewed Dec. 31, 2022
The home buying process at Clayton was wonderful. It went well. The reps were also wonderful. They went over and above to help us and to expedite things.
Thank you so much for choosing Clayton Homes, Calvin!
Reviewed Dec. 30, 2022
They answered all our questions that we asked. We're pretty much happy with the home. We've had some minor things that they've come and taken care of.
Thank you for taking the time to share your feedback with us, James!
Reviewed Dec. 30, 2022
The process of buying the home was great. Clayton brought it in and hooked it up for me, and then I was able to get my own plumbers and electric guys. They were there really quick and fast and repaired things that go wrong in moving. They’ve been great.
Everybody that worked there that I dealt with, from Diane who did the sales part to Mike who is the guy in charge of things, they couldn't have been more cooperative and helpful. There was no high pressure sales. I had in mind what I wanted and when I went in there, I saw that one and I got it. I would go back if I ever was in the market to buy another one. I would definitely go back to Clayton again. I’d recommend them to anybody.
Thank you so much, Susan! We're so happy you had a fantastic experience!
Reviewed Dec. 30, 2022
I enjoyed the home buying process with Clayton. They made it simple and they kept asking me what I wanted and needed in my house. I said I needed hardwood floors and I would rather not have carpet but if there is carpet, that can be fixed later on. They said that if I wanted to take the carpet out, they can do it and put laminate in. I said we would buy a house first and then we could always do that later. They said they could do that right then. The only thing that they didn't fulfill was the no carpet. But I talked to them about it and they told me to let them know if I want to and they’ll help me figure it out when I get to that point.
The application process didn't take that long. It took longer to choose the house. But my stepdad's ex-wife helped me and explained everything to me. We had a home consultant and it was great. I told her I wanted more of a farm style house, so she showed me a couple of farm style houses, and I enjoyed that because I got to see what I didn't like and what I like in a house and the different layouts. My fiancé loves her little tub that we got instead of her closet. Clayton helped me explore different things. There was something that at first, I didn't want in my house. And they said that if there's this in the house, I can do this and this. And that opened my mind to different things.
Hi Dane, thank you so much for reaching out and sharing your experience with us! First off, we are so happy you chose Clayton Homes and we are so excited for your new journey!
Reviewed Dec. 30, 2022
The home buying process with Clayton was smooth and it was a great experience working with the rep. But there’s a lot of the trim in the house and it’s cheap. We have little kids that will run against the walls and they'll touch it, and it just pops off the wall. Also, the doors leak air. We had somebody take a look at it and they made it worse. There's a couple of spots where water was getting in when it was raining and when we had a cold spell, it froze and there's a spot underneath one of the windows that there's frost on the inside of the house, which is weird.
We have linoleum flooring and there's a lot of spots where the nails or screws didn't go all the way through into the plywood. So, there are some sharp spots where we step on those. Some of the plumbing fixtures, like the main one with the kitchen sink, have silicone glue gaskets that whenever the water heats it up, it gets on our dishes and messed up some of it. Then the actual sink screws into the plumbing. That was loose, so there was a leak underneath the sink for a while but we fixed that. There's one faucet in the master bathroom that wasn't having hot water to it but Clayton fixed that. That one's good. I was under the impression that I was gonna get a hose bib, like an outdoor spigot, but I didn't. But that's okay. I just misunderstood that part. I talked to the actual manager of the Oklahoma City Clayton Homes and he was nice as well as all those people. It's just the house itself is a little bit underwhelming.
Wesley, thank you for taking the time to share your feedback with us. We appreciate you providing your experience regarding purchasing and living in your Clayton Home. We're glad to hear that the team you are working with has been efficient in fixing any issues that arose. We will share the building information you provided with our teams.
Reviewed Dec. 30, 2022
I was very satisfied with Clayton Homes. It all went good.
We are so happy to hear that, Henry! Thank you for choosing Clayton Homes!
Reviewed Dec. 21, 2022
Mr. ** and Omar fail to placed me in a community manufactured home. They wanted to move me to a ranch ...I m a city girl and that was no commute for me...They just wasted my time..So if you don't have a land you're out of luck. They weren't very helpful.
Hi Violeta, we appreciate you taking the time to share your experience with us. We strive to provide world-class customer care, and we're sorry to hear we were not able to help you find the right fit in a home. We will share this with our teams.
Reviewed Dec. 13, 2022
Clayton Homes was good to me. The rep I worked with was as good as she could be and I couldn't ask for anybody better. Also, I like the quality of the home so far.
We're so happy to hear that you had a wonderful experience, Barbara!
Reviewed Dec. 13, 2022
The sales reps were really good. They explained everything about my home. I like the whole thing.
Thank you so much for sharing, Alan!
Reviewed Dec. 11, 2022
The process with Clayton was good. It was my second house. I traded in my old one that I bought from them before. The reps were great and everything was explained well.
We're so glad that you had a wonderful experience, Thomas! Thank you for choosing Clayton Homes!
Reviewed Dec. 10, 2022
The reps with Clayton Homes were super nice people. We love the home. We would recommend them.
Thank you so much, Lisa! We're so happy that you had a wonderful experience!
Reviewed Dec. 10, 2022
My dad had bought a house from Clayton, so he suggested them and when I first went, I really enjoyed Andy. He made me feel comfortable, he explained everything that needed to be explained, and he let me know whatever I needed to do. I was impressed with how on point he was at everything. He always called me to give me updates. He was really good. The buying process took a little while because there was a good bit of stuff to go through, but I don't think it was bad at all. I enjoyed it. I just wanted to ask as many questions as I could and everybody answered everything that they could answer. I love the home. It's a good open floor plan. The kitchen, dining room and living room are all connected. We have four bedrooms and two bathrooms. We have a sliding door and a laundry room. The quality is really good. I like it. Clayton was able to help me get into my own home, so it made me a little happier in my life.
We're so happy that you had a wonderful experience, Taylor, and that you love the floor plan! Your home sounds so lovely!
Reviewed Dec. 9, 2022
They hire 'cheapest' inexperienced people to install these homes, the plumbing was not hooked up correctly which caused the house to leak/flood. The walls (BRAND NEW HOME, 2021) were damaged. They promised to fix everything and replace the panels/walls and never did. I had to pay over $1,000 out of pocket to fix all their faulty plumbing. I still have to replace the walls before they grow mold in them. DO NOT BUY FROM THIS PLACE, THERE ARE PLENTY OTHER MODULAR HOME PLACES THAT HAVE QUALITY WORK.
Ms. Ginger, Thank you for reaching out. We are sorry to hear of the issues regarding your home and we do understand the frustration, however, we had previously inquired with the Chillicothe location when you reached out in September, and it was determined that there would be no further service provided on the home. Your home passed all inspections and any service work was completed within your one year standard warranty in addition to sending someone to the home outside of the warranty as a courtesy. Upon further review it was discovered that the pressure regulator had frozen and busted during a -1 degree snowstorm that occurred in the area. It was then advised that you would need to replace the valve. The contractor that visited your home advised it may be of good measure for you to contact the water company regarding the pressure coming in. It was explained to the occupant of the home, your son, that if the pressure of the water coming in is not taken care of, this could create issues with the pipes. We are sorry as we understand that this is not the desired response, however, the issues you are having are homeowners' responsibility and we would need to encourage you to reach out to your regular homeowners insurance company moving forward.
Reviewed Dec. 9, 2022
Brittany with Clayton Homes was very attentive. She followed up well and knew what she was talking about. She was very helpful. She was very clear that this was a no-warranty sale. But I would not ever consider purchasing another Clayton home. I have never seen a more shoddy craftsmanship in my life. There's a bunch of staples that were not properly pounded down so that they're punching up through the floor. The cutting of the floor around the heating ducts was off by a mile, so they had to patch it in and didn't do a good job patching it. The door moldings don't have anywhere near enough nails. They're loose. There are many moldings that were cut. The guy cutting must have been blind because they're half an inch short. Not one single door in the home closes properly. There wasn't enough caulking at the kitchen sink. Some of the clips that hold that sink in were not present. I put some in myself to make sure that it stays in properly.
Hi Marshall, thank you for reaching out and sharing your experience with us. We are sorry to hear of these frustrations. We want our customers to have world-class care when purchasing with Clayton Homes. We spoke to the retailer and they are going to contact the home building facility in order to schedule service to address your concerns. We appreciate your patience as we look into the matter.
Reviewed Dec. 8, 2022
Clayton Homes did a good job. They were friendly and helpful. The process took longer than it should have but it wasn't Clayton's fault. It's where I live at. The electric company dragged their feet and took forever. I had to keep calling. Clayton did everything they could up until that point and couldn't go any further until the electric company came out and set the pole and the meter. They called me almost every other day to check if I heard anything. They called Chickasaw Electric too trying to get them to hurry up. The three people that I dealt with and sold me the home were down-to-earth country folks. Jerry, the guy that they have come out and check on the house and fix things, is good too. Looking back though, I wish I had gotten the same size trailer length-wise. I picked the cheapest one they had.
Hi Joseph, thank you so much for taking the time to share your feedback! We are so happy that you had a wonderful experience!
Reviewed Dec. 7, 2022
We initially went somewhere else and they were a bunch of jerks. Then we went to Clayton Homes and it was a much friendlier atmosphere. They were much more approachable and open to what we needed. However, there were very high highs and low lows. There were times I thought they had been telling me everything and everything was going smoothly. Then I would ask for updates but wouldn't hear anything back. When I ask, "What are you working on," they would just answer, "We're working on it."
When signing the papers, I wish the representatives would have been more open about what exactly I was signing up for and the difference between each loan company. We signed up for Alliance not knowing that our payments were going to start up immediately as soon as the house was delivered even if we weren't living in it. We were not informed of that until our house was already dropped off. We later learned that if we went with Vanderbilt, we wouldn't have paid a month out after living in it.
When they were moving the house, they turned it and dropped it into the ditch. There were a couple of scrape spots and pieces missing. We brought them up to Randy, our sales associate, and we had gotten a little heated with him because he was telling us that we needed to pay. But they hadn't told us about the whole Alliance thing and Alliance was telling us we needed to pay right when we got back. I told them, "First, can you get my house out of the ditch?" They said they didn't know what I was talking about. After the incident, they got everything up on the house and everything after that has been wonderful. Everything got put in the hands of Deborah who was wonderful. She was the playmaker. She made this whole thing worthwhile. She was on the ball.
I love our home. It's fantastic. The entertainment center is beautiful. The laminate was very nice. However, in the guest shower, the quality of the bathtub is a little cheap. It's not even near quality with the main bathroom. It doesn't feel very sturdy. But the sink for that bathroom is fantastic. The whole setup is great. The other thing is the wallpaper that's used. It's a flimsy material. If something scrapes it, it flies right off. It's like there's notebook paper in the inside.
Tanner, thank you for taking the time to share your feedback with us. We're so happy that you provided us with generous feedback so that we may improve our processes.
Reviewed Dec. 6, 2022
Colin helped us out from the get-go. He showed us a couple of different options that fit what we were looking for in the price range and set my mind on the one I got. We decided at that point that we'd go ahead and move forward with it. He did everything he said he was gonna do and helped us out. My situation was a little more complicated because we had to get the old one sold and moved out and put the new one in its place. We chose to go ahead and get a new septic system put in and a bunch of tree work done in the process. Whenever Colin and I talked about it, he knew a couple of people that might be interested in purchasing the home that I was in. I got their phone numbers, contacted them, and found a buyer. Whenever I talked to the buyer, I told him what my situation was and how I had to have this one out on a certain date. Once Colin and I reached a date, we rescheduled one day from the original date that was set due to weather.
From that point, everything fell into place exactly the way we had it planned. All together, it took a month to get the paperwork done. They did all the repairs necessary once the home was moved in. Even till this day, I've been there for more than six months and I can call Colin or someone there and they're more than happy to help me if I have an issue. The experience I had was not at all what I've heard from other people that used Clayton which almost deterred me from using them. It was completely opposite.
Andrew, we are so happy that you had a wonderful experience with us! Clayton Homes strive to provide world-class customer care, and we're so happy we met those expectations.
Reviewed Dec. 6, 2022
I got good value for my money. Clayton Homes went out to help me get in this home. The rep went the extra mile to get the sale. I put $10,000 down on it. I'm very pleased to be in it today. It has three bedrooms, two full baths, a nice foyer entrance, a full kitchen, a full utility room for a washer and dryer, and a beautiful living room. Two spare bedrooms are on the other end of the house and a bath. The master bedroom and bath are separated on the other end of the house. I've had a little couple wrinkles here lately, but hopefully, I will get that figured out and I’ll be able to move forward very shortly. My home needs to be cleaned. It was clean when they delivered it, but the walls where the guys put the nail heads in and put putty on them, there are smudge marks everywhere. I want that cleaned up. But I was told that, no, they wouldn't do that.
Hi Richard, thank you so much for taking the time to share your feedback and experience with us. We're happy that you're loving your home!
Reviewed Dec. 5, 2022
Carl was great. We closed in record time. From start to finish, it was about 15 days and probably 25 days before our home was delivered. However, we have some cracks in the walls right now. Also, the front door is uneven, so it has broken the frame. But Clayton Homes has been responsive for anything that I've asked for.
Thank you for sharing your feedback with us, Barbie!
Reviewed Dec. 5, 2022
There were minor things from moving the building here on the land. The window and kitchen are crooked and when you're driving into it, you can tell the kitchen is crooked. We want them to fix that. Also, there's a crooked vent in the bathroom and there are bubbles in the paneling. Other than that, Clayton has been just great. They answer our questions and they're really good. Chris was really nice and he was on it.
Hi Ricki and Cherri, thank you for taking the time to share your experience with Clayton Homes. We're so happy that you had an excellent purchase process with us.
Reviewed Dec. 4, 2022
Brandon was my salesman and he was fantastic. He answered any questions that I had for him and he was really helpful with giving everything that needed to be done in a timely manner. The time frame that he said stuff would be done was done in that time frame, if not earlier. He also gave me a housewarming gift for my trailer. He was really great. The home buying process didn't take as long as I thought it would and it wasn't as hard as I thought it would be considering that was my first time being a homeowner and purchasing a mobile home. It was very easy. Working with Clayton impacted my life in a pretty positive way. I was able to move out on my own by the age of 21. So, it was something I take pride in.
Makayla, thank you for taking the time to share this experience with us! We are so proud of you and happy that you chose Clayton Homes as a first time homebuyer! Thank you for being a part of our family!
Reviewed Dec. 4, 2022
We went over to Clayton Homes and we liked the trailer. The reps we worked with were good. We'd call them and they’d get right on it. After moving in, there were a few things that had to be done but they got them fixed. The trailer fits everywhere and everybody that comes to see it loves it. My husband loves the deep bathtub and I love the way the kitchen is fixed up.
Thank you for sharing your feedback with us, Mrs. M! We are so happy that your family loves the exciting features in the home!
Reviewed Dec. 3, 2022
I liked Clayton's reputation and with the research I had done on my own, they seemed to be a better-built home. The layout of the home I chose worked for my lifestyle. The associate that I had was pretty new. She had to check a lot of questions, but working with Clayton went pretty smoothly. I was concerned because my lot was not the most accessible. In fact, one of the guys had come out about December before they delivered in April and he said, “Well, if you cut these trees right here, I think we'll be able to get in and do this and that.” But then when it came time to deliver it, there was another road that comes up close to where I am. There's a field between us and they decided that it might be better to come across that field.
There are a couple of things they had to come and do. I've been in manufacturing my whole life, and I know that things happen in the process. I understand by building something that's gonna travel down the road, it goes through a lot before it gets to your property and gets set up. There are some things that don't quite seem square. Nothing I can't live with but part of me says, “Well, if you're building these things inside in a factory and you're doing the same models over and over, they should be pretty close to perfect.” They did drive from Tennessee to South Carolina and across a field.
The pricing structure is very confusing when you see a home and it's got one price, then everything starts adding up. I get it. There are a lot of variables in that, but I think it would be a lot more transparent instead of saying, “Hey, this would cost you $80,000,” and then when it gets delivered, it’s 120,000. People need a little bit more realistic idea of what they're getting into.
Mark, thank you for taking the time to share your homebuying experience with Clayton Homes. We will share this feedback with our builders and retailers.
Reviewed Dec. 3, 2022
I have a home that I bought from Clayton Homes. They had the best price. They were a little slack on getting their build permit for about two weeks, but I thought that it was fine. The home is pretty good. It's a lot of thought of improvement to be made to make it a whole lot better and it still does not cost a whole lot. So far, I had a pretty good experience with them.
Thank you for sharing your experience, Earl!
Reviewed Dec. 2, 2022
My mother-in-law was looking for a house and she found one from Clayton Homes. So, I bought it. There were a lot of issues on our end. There were lots of going back between my mother-in-law and her attorneys trying to get things switched over to put everything in my name. Clayton Homes just said, "Yeah, whenever you want to send us the check, we're here for you."
Hi Brock, thank you for taking the time to share your buying experience. We hope you enjoy your new home for years to come.
Reviewed Dec. 2, 2022
The mobile homes at Clayton looked so good. The representatives were very nice. The model that I wanted was more than what I could afford. They tried to work the one that I really wanted out, but it was too much. So, the rep showed me this one and gave me a price plan on it and I said, "Okay, all right. That's good. I'm going with that." I like it. There was a problem with the doors, and I reached out to them and they came out and they got it straight. I would tell anyone, "Go to Clayton." Those people are very polite and courteous.
Hi Alice, we're so happy to hear that you love your home and would recommend Clayton Homes.
Reviewed Dec. 1, 2022
Dale, the rep, was very good, and I liked him. We had good conversation on the home, and we talked a lot about different stuff. I like how he carried himself. He didn't pressure me too. I wanted to do something for myself, and I liked the home I picked out. I did different designs in it. I had my back door coming inside instead of going out, then I told the rep I didn't want any carpet in it. The customer service was good, and working with Clayton Homes was a nice experience. I really enjoyed myself with them, and they helped me out a lot. I'm satisfied.
Hi Robert! Thank you for sharing your experience purchasing your home with Clayton Homes!
Reviewed Dec. 1, 2022
We ordered the home in May of '21. It was delivered in May of '22. I understood because of all the issues with COVID and supplies and we were told that it would be eight months to a year. So, that was not unexpected. The only thing that was unexpected was that, from the time that it was seated and brought to the site in May, we did not begin until the middle of September. That was because there were issues with a project manager out of the Clayton office in Rogersville. Our salesperson, Chris, was great. He did everything that he could for us and I would rate him highly. The person who was creating the issues was let go. However, they got so behind that it created an issue getting in. It delayed everything even longer. Other than that, I like our home. We're very satisfied with it so far.
Mary, thank you so much for taking the time to share your experience. We apologize to hear of frustrations with wait times, due to supply chain issues. We are so happy that you're enjoying your new home!
Reviewed Nov. 30, 2022
We were shopping for a new home and visiting every dealership in the area. I looked from East Texas all the way to Lafayette, Louisiana. We stopped in at Clayton a couple of times and they were always so friendly and so helpful in trying to help us find a home. Finally, they had one on their lot that needed to find its permanent place, and we liked the layout. It was not quite what we wanted, but it was good. We looked at some small, two-bedroom homes and the prices on them were as much as what this one was. It was the previous year's model, and the newer ones were coming in and they needed to get it off the lot. They put it on sale, and we ended up paying a good price for it. We got a great home for a place and more house than what we had originally been looking for. It went well.
Clayton was very easy to deal with. Their representatives helped us find what we needed and it's a really good place. Cheryl was our sales lady and Obie is the sales manager and they were both wonderful. They communicated with us on everything, worked with everything for us. It was an awesome experience. Also, the man that did the foundation, the man that moved the home, and the ones that did the hook up for everything were really good and very nice. Everyone was professional about everything too.
Leola, we are so happy to hear that you had a wonderful experience regarding your Clayton Homes purchase, and that the communication between you and our retailer was so wonderful!
Reviewed Nov. 30, 2022
Clayton had the floor plan and a product that we wanted. The home consultant, Melanie, was excellent. She was informative and kept on the ball. Se was very straightforward and knew the process. She understood what was going and was very helpful. We got a four-bedroom configuration, double-wide, right at 2,000 square feet. It's farmhouse oriented and open. There was a little faux pas on the installation where they ripped the tile, but they went with a solution that I preferred on the linoleum. That solution ended up to work out almost better than what we had. The only thing that I would have liked better about it was if it had had sliding glass doors headed out of the den into where we were gonna add on deck. But in general, I'm very satisfied with the end product so far.
Hi Donald! Thank you for sharing your feedback on your purchase experience with Clayton Homes! We love this input on features and will be sharing with our builders.
Reviewed Nov. 29, 2022
We were lucky enough to get Ed as our salesman. He was very matter-of-fact and not salesy or pushy. We had a ton of questions of all the things we didn't know. Because he gave all of the time without any expectation of if we were going to buy anything, it made us comfortable that we were going to be taken care of. If that kind of customer service shows up the second that you walk in the door, we would imagine that it would continue the rest of the way through so we decided to go with Ed and Clayton.
The nice thing was that, despite any of the challenges that we came upon between Ed and Don, they were both focused on trying to fix whatever little random things were going wrong, or, in the end, trying to make sure that we were 100% satisfied. Speaking to the customer service, that is so often not a thing anymore. That was important to me and my husband as well.
Nicole, we are so happy to hear about your experience with Clayton Homes! Our team strives to provide world-class customer care, and to know that buying your home you worked with the best team!
Reviewed Nov. 29, 2022
I have had a good experience with Clayton Homes. I was looking for a place to stay in. I couldn't afford a house, but I ended up buying a trailer. I used to stay in a trailer before, and Kevin, the guy that I met there, recommended a nice place for me to get. I'm really happy where I'm at and I love my house. I love Kevin as well. He's the main guy, and he's wonderful. He still helps me too. If I have a problem, I'll call him, and he'll get right to it. He'll call to the people and they come out and do what they're supposed to do to take care of the problem.
Thank you for taking the time to share your experience, Debbie! We love to hear that our team went above and beyond to make it happen for you!
Reviewed Nov. 28, 2022
My brand new home had to have the roof replaced, many nail heads were exposed and many more were coming thru the shingles. Luckily we were in a drought or I may have had wet drywall problems as well. While replacing the roof, I discovered that my attic insulation is VERY low, my guess less than half what it should be, some areas it was 2" or less. Because I put on a metal roof, that they approved, they say I have tied their hands as far as trying to add insulation!! They did finally send a contractor who tore up soffit and facia without any real help with the insulation. Clayton Homes now wants to pay me a small fee for me to insulate it myself and cancel the remaining 7 months of my 12 month warranty!! Piles of trash in the attic area as well!!
Hi Cory, we appreciate you taking the time to reach out and share your feedback regarding your purchase with Clayton Homes. We strive to provide a world-class customer experience, and we regret to hear of your frustrations with roof concerns. Our home building facility helped with a roof replacement and offered to help add insulation. We no longer had access to the attic area due to the addition of the metal roof. We did offer to check and add, if needed, insulation if you could provide access to the attic. However, we are unable to warranty aftermarkets additions.
Reviewed Nov. 28, 2022
The home I got was a lot model, and it was almost exactly what I wanted. I liked the color scheme, and it was laid out. Not like a traditional trailer. I liked the way the home felt too. When I walked in, it felt right. Summer, the rep, was amazing as well. It was very easy to get ahold of her, and the process was easy to do. I almost didn't go with Clayton 'cause my dad has a Clayton, and he has not had a good experience. It’s okay though. It was in another state.
The setup took a long time, and they're still working on some stuff. Some of the issues that I had related to the people that moved the house. I also had some concerns after because I bought the home furnished, but not all the furnishings found its way into the home. When I mentioned that, I wasn't given a lot of answers to that. Overall though, I'm happy with the quality of the home.
Kristin, we're so happy that you're loving your home! We appreciate you taking the time to share this feedback regarding your purchase process.
Reviewed Nov. 28, 2022
The process with Clayton Homes was great. The paperwork was ready to go. I wasn't even in there very long doing my signing. The lady that was in the accounting management department was great as well. The home that I chose had more of a farmhouse style to it which is what I like. We bought it to go out in the country. I love that it has some built-in shelves all throughout the house. It's open to put lots of storage compartment. In the laundry room, there's a pet shower and that was what did it for me.
Thank you for sharing your experience with us, Renee! We love the home you chose and its features! We hope you enjoy it for many years to come!
Reviewed Nov. 27, 2022
Dave, the sales fella with Clayton Homes, answered all the questions and helped me choose something that I wanted. He was always available and even gave me his cell phone number. There were times where I had a question on a Monday, and he wasn't there on a Monday, but he still answered the phone even when he was fishing. He still managed to go above and beyond. He was there to help everything go as smoothly as possible.
I like that I was able to get one of the ranch models, the ones that came out of California which have the soft close drawers. There's a Corian countertop versus the other ones that are laminated. I love the colors of the counters. I like the master bedroom shower. There are little things that you can't help in a manufactured home however. It could be higher quality. It would also be nice to be able to order in advance. Luckily, this one was already almost finished completely when I spotted it. If I would have known that I wasn't moving in so quickly, if I would have had more time, it would have been great to pick more of the features. But as far as what was there already, the home that came in was designed nicely. I love the layout. That was what took me back multiple times to Dave who made it so that I could pick the floor plan that I wanted, the way that I wanted it to sit and where in the park. I would definitely recommend Dave and the team.
Elizabeth, we are so happy you had such an exceptional experience with Clayton Homes! We strive to provide a world-class customer experience to each and every customer, and we're so pleased to hear Dave went above and beyond to make sure you are happy!
Reviewed Nov. 27, 2022
I talked to a good man at Clayton Homes. The home I got is good.
Thank you so much for sharing your feedback, Celso!
Reviewed Nov. 26, 2022
Clayton Homes has been able to help us move my family to the next chapter of our lives and be able to establish a homestead. I originally called a couple other places, and when I called Clayton Homes, Colin was the one that answered my call. I told him what I was looking for and he was straightforward. He told me to come take a look at what they had. I went up there and met with him. He was busy running around working on another couple, but he was able to give me the keys so I could go look at the houses that were my range. We were able to look at the house that was available for us, and when I went back to ask some questions about it, he was able to give me answers and numbers right away. I looked at three houses that was in my budget. The one that we chose was the cheaper of the three, but it had more room. That house had bigger closets than the other two models. Having bigger closets was was more beneficial than having a bigger living room.
After buying the house, anytime I've had questions or comments or concerns, I've been able to give him a call, and he's been able to get it fixed and go above and beyond to get everything organized to get us moved in and make our buying experience pretty good. The house I lived in before was a four-bedroom house built from the 80s. It's a $200,000 house. Coming from that house to where I am now is a bit of a downgrade. The house is simple. It's the exact need for my family. We had I have a couple issues here and there. I had a line that broke underneath my sink. I was able to shut the water off right away and called Colin. He was able to come out to send a plumber out the next day and get it fixed for me. There are a lot of things you can do to upgrade a house, but for the price of the house itself that we paid, we're satisfied with it.
Kean, thank you so much for taking the time to share your buying experience with Clayton Homes! We're so glad Colin made your experience exceptional.
Reviewed Nov. 26, 2022
We had decided on a mobile home and we went to Clayton and liked what we heard and they put us away and packed this deal together. Lo and behold, we got it done. Their prices were better than anybody else we looked at. I thought the home was a little overpriced, but at the time, the market was bad for buyers. We're satisfied. We just wish it was a little bigger, but we got what we could afford.
Thank you so much for taking the time to share your feedback with us, Michael! We hope you enjoy your home for many years to come!
Reviewed Nov. 25, 2022
I wanted a Zone 2 trailer and Clayton had it and it was close, so I bought it. I like the home. It's very good. It's good to buy from Clayton.
Thank you for taking the time to share your feedback with us, Johnny!
Reviewed Nov. 25, 2022
Clayton Homes has the best products and a friendly staff. The process went quickly and smoothly. There were very little hiccups along the way. I wish the home had more drawers in the kitchen. But other than that, I like the home. I would recommend others to Clayton Homes.
Thank you for sharing this feedback with us, Samantha! We're so thankful you chose Clayton Homes.
Reviewed Nov. 22, 2022
Last year, I was looking for a place to live and I saw Clayton's homes in a phone book. I called and ended up getting my trailer from them. Communication was fine. The only problems that we had were with the county such as getting the inspections and stuff done. I've been in the home since August and I like it because it's big and roomy. It had appliances in it when I purchased it. There are only minor things but they could be fixed. I'm happy with my home.
Thank you for your feedback, George!
Reviewed Nov. 15, 2022
I've known about Clayton for a long time, but I've never owned one. This is our first Clayton home, and at first, I wasn't happy. It's a lot of piddly stuff. We go to pull a jar out, then the whole thing breaks off ‘cause they used such cheap material on it. The little brackets they used to hold the tracks in, they're cheap as can be. We got to go out and buy the better one to fix it, and we shouldn’t have to. The craftsmanship is not the best. If Clayton Homes is gonna charge the price that they're charging, they need to use good stuff. Home Depot sells the same brackets, but they're heavier duty.
The communication has been no problem though. Every time we've had a problem, I've always went through the person who sold it to us, but she's done with us. Now, we're dealing with the people who do the maintenance. I'm still waiting on stuff to be fixed, but that's not the dealer’s fault. It's the company’s fault. However, I understand everything's backordered because of the shipping problems, and they're waiting on stuff. My refrigerator door needs to be replaced and the lock for the back door is not working. They called us the other day to fix the refrigerator door, but they sent the wrong door. The furnace didn’t work as well. Whoever installed the thermostat didn't know what they were doing and didn’t tighten the wires down. Clayton Homes had a repairman out there today and he got our heat working, finally.
Hi Raymond, thank you for reaching out and sharing your experience regarding your purchase with Clayton Homes. We appreciate your feedback regarding our building materials, and we will use this information to better our processes.
Reviewed Nov. 14, 2022
I went to Alvin and found the trailer I wanted. The guy said, “Okay, I'll hold it this week for you till you get your money.” I hadn't been gone that trailer park an hour, and he sold it right out from under me. I was a little upset, but I went on to another lot. They were right off of I-45, and I bought our mobile home from them. Clayton Homes special ordered this one, which is the one I wanted originally, and I got it.
We had a problem, but it was not enormous and it had nothing to do with Clayton Homes. We were having trouble with the trailer park that we were going to put it in. It was supposedly shut down. Clayton could have been ugly if they really wanted to be because here they were, holding a trailer and had no place to put it, but they've been nice to me. They would tell me, "Don't worry, it’s okay. We're going to get through this." I was going back and forth between the manager and AB, the one who sold me the trailer. I talked with the manager a few times, but not often. I was worried about my trailer sitting there and I was afraid the trailer salespeople were gonna charge me rent to hold my trailer, but they did not. They told me, “Don't worry about all that. If we go after anybody, it'll be the trailer park.”
We immediately got out and started hunting with another place to put our trailer. We found this place and we really like it here. It's a nice park. If I had known I was coming to this park, though, I would have gotten a longer model. Still, we have a nice two-bedroom trailer. It's 16 wide and 68 long, and we've been in here since July. Naturally, a new home, you’re gonna have small things, and Clayton Homes has been good about coming back and taking care of them. All I do is call them.
Hi Chloe, we appreciate your feedback regarding your purchase process with Clayton Homes!
Reviewed Nov. 13, 2022
I have almost four acres, and I put a modular home, an inground pool, and a four-car garage on here. I purchased the modular home from Clayton Homes four years ago, and because I've had such a good service there, I purchased a mobile home for my disabled son as well. He needed to have more attention than running to his apartment, because he was on his own.
I like the quality. I love my modular home, but with my son's home, the cabinetry could have been a little better done. There are gaps between where they put two pieces together. It's not a crisis though. It’s more or less underneath, and people can't see it. However, we’re rural, and my son's been having trouble with mice. We realized that they were coming in where the dryer vent was at, because he doesn't have a washer dryer over there. The mice were climbing up the brick underpinning and getting in the house. We had a problem with one when we first moved here too. It was before they put the two pieces of the modular home together that it got in here. It got in a middle drawer and chewed the tin foil, which was how we knew for sure we had a mouse. It was like pulling teeth to find it, but we finally caught it underneath the sink.
I like everything about Clayton Homes, and I wouldn't go anyplace else. The customer service was fantastic. If I’ve had issues, I've called and they’ve taken care of them with no problem. Richard, the head honcho in that particular thing, has been the one that I dealt with the most, and he's always been very fair. Anything that I've asked them to do when it was under warranty, they did it. After the year, I had insurance on it, and they took care of it too when I had other stuff. There is not anything I can say bad about either the mobile home or my modular home.
I've also had people stop and ask me where I bought my son's mobile home after they started putting it on the land. “Oh, where did you get that? We've been other places and we haven't been able to get a good deal.” I said, "Well, it's not even that you get a good deal. You just have to know what you're going in there for and about a price range." My son's mobile home is only a two-bedroom. It's a 16x60, and it was $110,000. I added a brick facade to it, and I had them build me a couple porches in as well. Right now, I'm fixing to spend 30,000, get a screen room, and put on the end where the patio doors are.
Suzanne, thank you so much for being a Clayton Homes customer and a part of our family! We are so happy you have had a wonderful experience.
Reviewed Nov. 12, 2022
The homebuying process was smooth after we decided everything. Ivan was the guy who helped us, and he walked us through the whole thing. He helped us with everything that we needed, and he was very patient with us. We love the home. It's spacious, and we haven't had a lot of issues with it, just the normal wear and tear here and there. Other than that, it's perfect for our family.
Thank you so much, Evany! We appreciate your feedback!
Reviewed Nov. 11, 2022
Everything went very well. The Clayton Homes reps were very friendly and cooperative, and every time there was a problem, they got it fixed. It would take a while, but they took care of everything that ever needed fixing. I love my mobile home too. It's just like any other home. It didn't seem like a trailer to me at all.
Thank you, Joann! We appreciate you being a Clayton Homes customer!
Reviewed Nov. 10, 2022
The reps were great, and the home buying process was good. I would tell people to go to Clayton Mobile Homes.
Thank you so much, Stephanie!
Reviewed Nov. 9, 2022
The buying process was fine, and we love the mobile home model we got. I would tell people to definitely look at the place we bought it at. In general, I have no problem recommending Clayton Homes as well.
Thank you, Lisa!
Reviewed Nov. 8, 2022
We got ahold of Clayton and when we went there, we liked what we got. The home-buying process was pretty easy and our rep was nice and friendly. He answered all of our questions. The price was reasonable too. From the start of the buying purchase to the move-in, it took a couple of months. They set up everything for us so we knew it was gonna take a while. We've been happy.
Thank you so much, Jonathan!
Reviewed Nov. 7, 2022
My wife and I purchased a home with Clayton Homes in Valley Station, KY. All the way to closing it was a fairly easy and painless process. After closing, it feels drug out and bad communication. We’ve been waiting for over a month to get into our home. We’re waiting on the electric and it feels like they’re taking their sweet time with it. Now I understand that the electric company plays a part in this as well, but that’s where the communication part comes in. Clayton doesn’t call us with updates. We weren’t even notified when the trailer was put in the lot. The overall experience hasn’t been a good one. Someone from corporate should call down there and light a fire under their butts and get them moving.
Hi Jonathan, thank you for reaching out. Customer service is of the upmost importance to us, and we're sorry to hear you've been experiencing communication concerns. We will be reaching out to you privately for more information in order to loop in the appropriate teams. We appreciate your patience.
Reviewed Nov. 7, 2022
I moved here from another town after my husband passed away. My niece, who lives next door, had bought a big double wide. She brought me over to Clayton and I picked out a trailer. Everything was good, except I'm having a problem now. I called about three months ago because my back door is leaking. When it rains, it leaks from the top of the glass to the glass panes. And it leaks to the bottom of the door. I called Clayton and their rep told me that she was going to get somebody to come. Now, both of my toilets are also starting to run all the time. They stop for a little while then they start up again.
Those aside, everything was smooth sailing and I'm enjoying my home very much. Clayton kept me up to date on everything. I had to get all the land ready with my treatment plant and electricity. They came and they moved it as soon as everything was done. We started setting up and that was back in April. On the whole, I was satisfied with purchasing my home and I would refer Clayton to others.
Thank you so much for sharing this experience, Monica! We are so happy you chose Clayton Homes.
Reviewed Nov. 3, 2022
Clayton took care of everything that we were hoping for and all expectations were met. We worked with the sales manager and she was able to break down pricing and get us the home we were looking for. They were able to provide everything for us and they got us in pretty quickly.
Thank you for taking the time to share your feedback with us, Jeremy!
Reviewed Nov. 2, 2022
It was quick and easy where we bought our home from. Everybody was informative and we were able to understand the do's and don'ts. They were really good with customer service. I love my kitchen and I was able to customize how I wanted different things. That's one thing that made me go with this house, because I was able to change things to accommodate me and my family more like my master bathroom. Go for it with Clayton.
Thank you for choosing Clayton Homes, Diana! We are so happy you found such a lovely home!
Reviewed Nov. 1, 2022
We started the process at the very end of November and got in the house by April. It was a pretty quick turnaround. Clayton did a really excellent job and we're really happy with how they handled everything. Also, I really liked the finishes and the design is nice.
Thank you for choosing Clayton Homes, Lindsey! We are so happy you found a home you love!
Reviewed Oct. 31, 2022
Kenny, our representative, was supposed to just get the home built. But he took it upon himself to help us do everything we needed to get done because our real estate agent was terrible. He quit on me in the middle of the process and Kenny jumped right in there and made everything happen. This whole deal took about a year and a half. It wasn't on Clayton at all. It was on the seller but Kenny stuck with us the entire time. I got him on my speed dial and he answered every time I called. He was great and very hands-on, and worked with us. It was a fantastic experience with Clayton and I'm liking my home. It’s spacious and for the money, it's huge. I probably got one of the biggest places in my neighborhood.
Thank you for sharing your experience, Christopher! We are so happy to hear of our team members going above and beyond to create a wonderful customer purchase process.
Reviewed Oct. 30, 2022
The aesthetic of the home interior is not your typical double-wide so it’s nice, spacious and wide open. We like that. Quality-wise, there are some little bits and pieces here and there that sucks but it's still a great home. There was a little bit of inexperience training-wise with Clayton. We would get word from one person and the next person would say that it’s not what they do. But process-wise, everything was fine.
Thank you for sharing your feedback with us, Cody!
Reviewed Oct. 29, 2022
Clayton made me feel welcome and the experience was very well and satisfying. The reps were very knowledgeable and answered what I needed and wanted to know. The lady, Victoria, was very helpful in what we asked for and what needed to be done, and very prompt at the time. She said when they would be there to fix what needed to be touched up or fixed up. Everything went well and I appreciated that she did that for us. She probably does that for everyone but she did one heck of a job to satisfy us and the needs that we wanted done to the home.
Thank you for taking the time to share your experience and feedback with us, George! We're so happy to hear that you had a great interaction with our team.
Reviewed Oct. 29, 2022
I've had a few reps not being as prompt as they should be about getting things done. They tell me that they're gonna be there but they don't come. Then, I start calling. Eventually, came around and did the job but it's just slow getting things going. Other than that, my rep James is super nice. He was very prompt. He is there when I call him and he calls me back. He was very attentive.
Thank you so much for sharing your feedback with us, Patrisa!
Reviewed Oct. 28, 2022
If I get the right people, I get action from Clayton. But half the time, I don't get the right person. So, I am unhappy right now. The reps have been here three times and they can't fix the handle on the storm door out front. They keep telling me to put in a work order and I did that but I haven't seen anybody. They also came out for two light switches and other things. Aside from that, there's nothing holding the spigot that go into the bathtubs except for the pipe that's in the wall. You grab ahold of the spigot and you can move it in and out, but you got to take down half the wall to get to it.
Hi Douglas, thank you for taking the time to share your feedback regarding your buying experience with Clayton Homes. We strive to provide world-class customer care. Our retailer is working to address all the home's needs and your concerns. The general manager has requested to meet with you regarding these items. We appreciate your patience and look forward to serving you!
Reviewed Oct. 28, 2022
I'm very satisfied with Clayton. The rep was very knowledgeable, friendly, helped us get into a place quick because we were in a fix and took care of us. The lease where we were at was going out and a house deal fell through somewhere else. He was able to get us a piece of land with a home already on it and got us in there with no problem. So, he saved us a fortune by getting it done quickly.
Edward, we are so happy to hear that you had a wonderful experience with Clayton Homes!
Reviewed Oct. 27, 2022
I totally regret buying my 2022 Clayton Tru Pride from beginning to this point. From dealing with the mobile home dealership to calling Clayton complaints. Donnie, from Tru Pride complaints sent the most arrogant insulting gentleman to my home that told me the holes in every wall wouldn’t be addressed because I bought a “ cheap starter home. I could buy a $85,000 home such as mine (which cost more) or a $650,000 house like his. He did say there were other issues that should have been addressed during set up. I thanked him then he contacted the mobile home dealership that failed to complete the repairs on numerous occasions the reason I finally contacted Clayton because they pay for these subcontractors.
Needless to say I have holes from where the home wasn’t put together, holes and obvious nails from the factory in wall that I was told to deal with, missing trimming, cabinets falling apart, glue on the floors, seven brown shutters, one black shutter, master bathroom unusable. Broken floor and electrical vents, closets looks like a two year old put them together. By the way I never heard back from Donnie at Clayton. I wish I had bought a traditional house, or a Oakwood. Don’t buy a Clayton by any means.
Hello Tawanda, thank you for reaching out. We're sorry to hear of your concerns, as Clayton Homes strives to provide a world-class experience to each and every customer. Our builders completed a walk-through of the home with you, and have completed numerous service work orders for trim items in the home. We have requested a list and a date that you can be present on site, as you have advised us not to set foot back on the property. A shutter did come off, which we replace temporarily with what we had, while we ordered the correct one. The holes in the walls is where the brads are used to put up sheetrock, and the factory does not putty those. The water pressure is due to the well releasing sand into your system, and we cannot control water quality. You would be able to reach out to your Well Company to discuss water filtrations options that you may add to improve the quality of the water. Please contact the facility at your earliest convenience.
Reviewed Oct. 27, 2022
Once we got started, it took a couple of weeks to complete the process with Clayton and the rep we worked with was good.
Thank you for sharing your feedback with us, Bertha!
Reviewed Oct. 27, 2022
The home-buying process was fairly smooth and the rep that helped us did a great job. If she didn't know the answer to a question, she would find the answer and get back to me. Also, they've come out and fixed a few things on the home but other than that, everything is good.
Thank you for taking the time to share your feedback with us, Lacy!
Reviewed Oct. 26, 2022
Everything went smoothly with Clayton Homes. I had some little issues, but everybody does, and right now, it's winter time and my heater is not working. They ordered a part and a new part is coming next week. Other than that, the build is pretty good and I like the modernness of the home. Also, the kitchen cabinets are really updated and probably more than I need, but I like them.
Thank you for sharing your feedback with us, Melanie! We think the home you chose is wonderful!
Reviewed Oct. 26, 2022
I was worried about the way they tied it down but everything the rep explained was better. The only thing is the blinds on the back sliding door to the outside back porch are not the best. But it's not that big a deal. Also, I wanted one of the bedrooms to be a dining room so I asked them if they could take the door off. They put a trim that doesn't have the door lock on it so that it doesn't even look like the door goes there. It's just part of the house. Every time I've called with something, they have come out. They hooked up the electricity and they had the people to do it all. They're still going to be coming out to fix what's left of it before the year is up. I would tell others to go to Clayton Homes and Brian. I would also say that Tom was very good, honest, and worked hard for me.
Thank you for sharing your feedback with us, Denise! We appreciate you recommending Clayton Homes to your friends and family.
Reviewed Oct. 25, 2022
I dealt with Bill at Clayton Homes. He was super laid back and he wasn't pushy. It was a good experience. I'm not too happy with some of the stuff with the home, though. We've got nails poking through our laminate floor already and it's not even six months old. The only thing they did was knocked them down with a hammer and rubbed wax over them. But the service rep that I dealt with was super nice and she tried to request the manufacturer to come out and replace the whole floor before it's happening throughout the home.
I told them I was not all right with having these little patches throughout the house. The manufacturer had the service guys come out and take pictures. One guy agreed that it was gonna be a bunch of patching and they sent all that in to the manufacturer but it got denied fast. The service guy came back out and had this wax-type putty crap and just knocked the nails back down and smeared that stuff over it. I'm not happy with that at all. Other than that, the whole process was good.
Michael, thank you for sharing your experience with us. We will share this information provided with our building facilities to improve customer experiences.
Reviewed Oct. 25, 2022
I paid cash but the process with Clayton Homes still took about five months and that was mostly because we were waiting on the contractor who was backed up to prep the land. Once it was prepped, the house was in pretty quickly. Clayton had it on site and it was one of the houses they had ready. I got one of the single-wide homes, so it has the thinner walls. But as a whole, it's a great value for the money and I'd consider buying again from Clayton.
Thank you for sharing your feedback with us, Harrison!
Reviewed Oct. 24, 2022
Clayton Homes of Glasgow had the particular home that we wanted and they had the best customer service of anyone we could have gone to. They ask for communication between the customer and themselves so they know everything about anything that's needed going forward within their first year period and they took care of all tiny issues that we've ever asked them to within that period. The home has excellent quality in every feature and we love everything about it. We love how it's styled, how it's designed, and how everything works. It works well for my mother. We couldn't have asked for better folks to handle the business and for a better home.
Thank you so much for sharing this, Mark! We are so happy that you and your family are in a house you can call a home!
Reviewed Oct. 24, 2022
I was very satisfied with the home-buying process. My rep was available on his day off and on weekends. He got back to us immediately for any concerns that we had. But we paid for a five-year warranty on the two homes we purchased and the support with taking care of any little things that need to be repaired has been really slow. That has been our biggest frustration.
Hi Corey, we appreciate you reaching out and sharing your experience with us. We are sorry to hear your concerns with wait time regarding repairs. We cannot guarantee service team availability and we appreciate your patience as we work to get your needs resolved as quickly as possible.
Reviewed Oct. 23, 2022
Buying a home through Clayton is one of the easiest purchases I've ever made. My reps Michael and Jason were very knowledgeable and answered any questions I had. They helped me a great deal.
We're so happy to hear this, Richard! Thank you for choosing Clayton Homes!
Reviewed Oct. 23, 2022
The home-buying process went pretty well. Their rep Adam told us everything and answered all our questions. He had a lot of knowledge about everything. Clayton does everything as far as the setup. I like the quality of the home we got. It is constructed pretty well. I recommend Clayton.
Thank you for sharing your feedback with us, Kyle!
Reviewed Oct. 22, 2022
They made the home-buying process easy. It was less than two months and it went pretty well. But I'm not really impressed with the quality of the build. There are cracks in the sheetrock and there are receptacles in the wall that weren't put in properly.
Thank you for your feedback, Larry! We will share this feedback with our builders. If you have further concerns, please reach out to your retail location.
Reviewed Oct. 22, 2022
The reps were all really nice and helpful. But we always had to be the ones to initiate contact when it came to calling. But through the whole process, they've been really great. We chose the cheapest model and it's good to an extent. But the quality of the counters and kitchen cabinets could be a bit better. Also there were screws trying to pop up through the linoleum on the floor. Clayton has fixed any of the cosmetic stuff and any other requests that we've had.
Savanna, we appreciate you sharing your feedback regarding the purchase experience with Clayton Homes!
Reviewed Oct. 21, 2022
I was satisfied with Clayton. They treated me great and everything went smoothly. We had some problems getting the loan but other than that it was a pretty good deal. Nicky, the construction manager, was good to deal with and I really liked him. Also, I liked my rep. She was a good person.
Thank you for taking the time to share your experience with us, Charles!
Reviewed Oct. 21, 2022
The home-buying experience was very easy and quick because their salesman Augustine was very knowledgeable and went out of his way to help us. He even called us multiple times just to check on us and let him know any questions that we had. He was very professional and knowledgeable. We picked the less expensive house but the product in it is more on the low end. But that's nothing against Clayton.
We appreciate you taking the time to share your feedback with us, Mellanie.
Reviewed Oct. 20, 2022
Our home consultant, Josh, did great during the home-buying process and he was very helpful. All the other people that we dealt with were good too. Some of the subcontractors were sluggish, but I understand how that is. It's hard getting materials. Also, sometimes, they would tell us they were coming and we would wait and they wouldn’t call us and tell us that they weren’t coming. But Clayton did a wonderful job all around.
We were a little bit anxious. We were ready to move right in and it took us a little bit longer than we had wanted. But it just is well worth it to have our own home and we’re very pleased with it. There were just a few things - like when we first got the heat pump and the thermostat set, they came up and they had to put another transformer on it. We went through a stage where we had trouble keeping the temperatures right and the technician explained what they had to do to correct that. It’s been working great since. It's a well-built home and one of the things I like about it is it’s so energy-efficient.
Bret, thank you so much for sharing this feedback regarding your purchase process and experience after the sale. We are so happy to hear that any issues that arose during the setup process was addressed in a timely manner.
Reviewed Oct. 20, 2022
I started buying the home during COVID so everything was a little slower than what I was used to. But that's understandable. Other than that, the communication was great. Ms. Caroline, the rep I spoke with, was awesome. I'm very satisfied and I've referred people to them.
Thank you so much for the support, Vincent! We appreciate your patience as we work hard to improve our customers' experiences every day.
Reviewed Oct. 19, 2022
We had Lizzie as our rep and we love her. We still contact each other through text and call each other. We are loving our Clayton home. It’s awesome. We put an island in and there's plenty of room. We still had room for a coffee bar and a couple of other stands.
Angie, thank you for sharing! We love that your home consultant cultivated a lasting impact on you through exceptional customer care. Let us know when we can visit for coffee! :)
Reviewed Oct. 19, 2022
In short, you have to be crazy to do business with this lot and Clayton Homes!!! In long, I ordered a modular on 7/2021. It's now 10/2022 and my home isn't complete and no completion date will be given to me. The lot manager, "Jamie **" will not return my phone calls or emails. The guy under him, "Scott **" doesn't return calls nor texts either. Mr ** has been manipulating the subcontractor assigned to my build, sending him elsewhere more and more each week. When we inquire to where the subcontractor is, we're told we can't get in touch with him. Well, it turns out that Mr ** is sending the subcontractor to other job sites and lying to us about it. The ETHICS of this man is amazing. The subcontractor, if I'm lucky spends two partial days each week working on my house.
The salesman, "Bryan **" has turned out to be quite the liar. Beware, he uses a handwritten worksheet to show the cost of items needed to complete a home, septic, water and power lines, delivery, setup, heat pump, etc. and uses the totals of this worksheet along with any add-on options to determine the total cost of the house. Now he's saying that isn't true and they will not put in the $1000 worth of insulation I paid for. I have a copy of the worksheet in his handwriting showing the charge to me. I can't believe Clayton homes operates in this manner and I'm currently working my way up the chain of management to get help. Since Mr **, "lot manager" will not communicate with me I can't get his manager's information. Clayton Homes contract you sign gives them total control and you the buyer no control. They do what they want, when they want even if that's nothing at all and that's my situation.
P.S. Have you heard the term, "Putting lipstick on a pig"? If so the home itself looks like children built it. Problems everywhere and that's what I can see. Horrible trim work, both baseboard and crown molding. Flooring that needs replaced due to the bad spots all over the house, Kitchen cabinets that nearly all doors and drawers needed to be replaced. Vinyl siding falling off due to no staples, "staples, not nails" where they should be. Exterior doors damaged to the point they need replaced. Interior doors that don't close and latch properly. Windows damaged bad enough that they need replaced. The list goes on and on. All this is what I can see. What about what's behind the drywall or under the floor? Who knows and I'm very concerned, but what can I do now? I've already made the mistake of buying this pig and I'm stuck with it. What's worse? I can't get the pig finished due to Clayton homes manipulating the subcontractor.
Thank you for the reply, Darryl. We will have a representative from our customer advocacy team give you a call.
Reviewed Oct. 19, 2022
The home-buying process with Clayton went very smoothly. It was the best. We had a few little issues but they worked with us. The rep who helped us, Samantha, was willing to work with us and everything was done quickly.
Thank you for sharing your feedback with us, James! We're so happy to hear that you have had a wonderful experience!
Reviewed Oct. 18, 2022
Clayton is very good and I'm very happy with them. I was very pleased with their helpfulness. They answered every question and if we had a problem they fixed it. Everything has been great. The home we're in is very nice and I like it. I've had to call for a couple of things but we haven't had to wait too long to get anything fixed.
Thank you so much for taking the time to share your buying experience with Clayton Homes, Chad!
Reviewed Oct. 17, 2022
The sales people and workers from Clayton Homes were very helpful and professional. They found us something that we liked and they made the home buying process very easy. I didn't have any problems. I went and got my cashier's check from the bank, gave it to them, and the whole transaction was taken care of in a day. They just took us through the process. We had to sit and fill out papers. Then they gave us a folder full of information about what would come after we had our signing.
We were told that people would come out and do a walkthrough in the house before we could actually go in, even though the trailer had been delivered to the house before we could go in. They also had somebody that would clean it up and make sure that everything was smooth from the move. The movers were great as well. They kept in contact with me while they were on the road and when they got there. Even though my son and his girlfriend lived there, it was my house and they called me for everything. It was a quick process and if I had to go somewhere again, it would be Clayton Homes.
Thank you for sharing your purchase experience with us, Amanda! We're so happy that you and your family have had a seamless transition into this new home.
Reviewed Oct. 16, 2022
I ordered from Panama City, and the guy I dealt with was a good salesman. He answered all my questions. However, it took a while for the house to get built. Clayton Homes puts them together in Tennessee, and they ship them up to Panama City then do the finishing touches. When I ordered in December, I was told that it would be done in the first week of February. It was done around February 9th. They came in one day and sat it down after they had done the clay. The work then crew came, and the house was set up within a couple of hours. I watched six out of the seven workers work like dogs. The seventh guy was messing around with his truck like there was something wrong with it. Other than the seventh guy, I didn't see anybody goofing off in any step of the way.
I had a very good experience with Clayton Homes, but I wouldn't have bought from them if it hadn't been for my brother-in-law. He is from South Carolina, and he recommended this company, said they were professional and very good. When I called Clayton Homes, I was not disappointed at all. I got a house fast, and from the salesman all the way to the workers that put the property in and even the visits they do, little odds and ends that are going to fall apart, every step of the way, Clayton Homes has been fantastic. I will recommend to anybody wanting to buy one.
Gary, we want to thank you for choosing Clayton Homes and we value your homebuying experience. We're so happy that you were recommended to Clayton Homes by family!
Reviewed Oct. 15, 2022
The inside hasn’t been finished. There are a couple of vents that they didn’t put into it when they built it. Half of the shingles on the roof are showing tacks. They came back and put a little tar over the tacks. It hadn’t been fixed. I’ve called them two or three times. You don’t fix a roof by putting tar over the tacks that's showing. You put shingles over it. They didn’t do that. When they brought the home out there, the refrigerator had fallen over and broke the handles off it. They came back out there after I called them about five or six times and fixed that. But now, they're not doing a whole lot to the trailer. I was expecting more because I thought Clayton makes a good home. If I hadn't paid cash for it, I'm gonna let them have it back.
Hi James, thank you for reaching out and sharing your feedback with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to hear of your concerns. We reached out to the retailer, and they communicated to us that they are working to schedule service. Please reach out to our customer advocacy team if you need further assistance.
Reviewed Oct. 14, 2022
I got a lot model so I had a lot of added in stuff with it. It was a good price. However, I had some issues like having some wrong parts in the house initially. It was an issue where the house had been built slightly different compared to the blueprints. They had a different part on their blueprint. It took a couple of tries for them to get those fixed.
Jacob, thank you for reaching out and sharing this feedback with us. We will use it to help improve our processes.
Reviewed Oct. 13, 2022
They explained everything I needed to know and they had an answer for every question I asked. I like the quality of the home. There are a few things like I can see a staple here and there but other than that, it’s fine. If someone is looking to purchase with Clayton, I'd tell them to go with the guy that I got the house from.
Thank you for sharing your feedback with us, Jaime!
Reviewed Oct. 12, 2022
It was a good process with Clayton Homes. They were a great place to deal with. We're satisfied. Everybody there was friendly. Everybody got done what needed to get done to get us in our house.
Thank you for taking the time to share your experience with us, Cory! We are so grateful for you choosing Clayton Homes!
Reviewed Oct. 11, 2022
The home-buying process was very easy. Chandler and Taylor, the office manager, helped us, and I was impressed by their professionalism and the knowledge they had of the product.
We're so glad you had a wonderful experience with us, James!
Reviewed Oct. 10, 2022
Working with the reps went fine. It was quick and simple, and they were all helpful. They still reach out as well. There was a little lack of communication at one point in time, but they corrected it. Also, the home is nice, but I'm finding a couple of things that are not as well as I thought they were, like they were just thrown together. I had to get my walls replaced within the first month because when Clayton Homes delivered the icebox, it wasn't connected. They said that it was. The icemaker port had broke off and water leaked out. I never knew water was leaking out the whole time, and I had mold all over one side of the trailer.
As far as the mold goes, Clayton Homes corrected everything. I'm starting to see that it's approaching up under the microwave area now. Another thing is, walking into the room, the wooden frame part of the door might have a nail here or there, but then it's a huge gap so it's hanging a bit. So far, we've been correcting everything that we could.
Hi Ashlee, thank you for reaching out and sharing your feedback with us regarding your homebuying experience. We are happy to hear that any concerns after the home's setup have been addressed.
Reviewed Oct. 9, 2022
The communication was great. My saleslady, Tammy, was perfect. She communicated with me every step of the way and she was patient with me. We looked at every home on the lot and even came back multiple times. While I was filing my taxes, because I own a business, she was very patient on that to get financing done. She helped me through the buying process.
The little en suite nook area in the master bedroom of the model we chose was perfect because we were expecting a baby when we started shopping. We set up his bassinet in that area. The master bathroom is huge too. The only issue I've had with the home is the smoke detectors. There's one smoke detector in my living room kitchen area that when it gets plugged in, it makes all the other ones go off. Clayton Homes is still troubleshooting that, and we've gotta take it in for them to come check that out. We just have to be home for them to come.
Corey, thank you for taking the time to share your feedback with us. We are happy that any concerns are being addressed with your retailer.
Reviewed Oct. 8, 2022
The home-buying process was fast. They were trustworthy enough to entrust all the personal things that we were going through at the time, and all the things that we needed in a home. They found that for us, and everything's been great, so far. Any issues that we've had, they've been out here to fix them in a timely manner.
Thank you so much for sharing your buying experience, Isabel!
Reviewed Oct. 7, 2022
Our salesperson, Nick, was amazing. He did a lot for us. I love my Clayton home. However, when it comes to the closet, they've probably been a lot better if they weren't plastic. We put too much weight on one, and it snapped out.
Thank you for sharing your experience with us, Mr. Summerford. We will take your input and share the feedback with our builders.
Reviewed Oct. 6, 2022
It was a simple process with Clayton Homes. They had what we wanted in stock. The rep was very friendly and informative.
Thank you, Brian!
Reviewed Oct. 6, 2022
The craftsmanship of the Clayton home itself is not very good. You walk through and see a bowed wall. Right here in the living room that connects to the bedroom, there's a hole in the wall like a gap from where they don't meet up exactly where they're supposed to meet up. You could see light shining through to the other side. The material used is very poor quality. The trim work is already peeling. Some of the paper has come off the cabinet already. The flooring is very thin. I understand that it’s a fairly cheap house, but still, it’s $120,000. But David was a great representative and helped me with a lot of issues. He was there every step of the way.
We appreciate your feedback regarding the quality of your home, Isaac. We will use this to better improve our building processes.
Reviewed Oct. 5, 2022
Clayton Homes had a four-bedroom home that would fit our daughter's family. Their reps were very informative and speedy on every transaction. Their customer service was superb. But we haven't gotten in the home yet. We've had quite a bit of rain and we can't fault anybody by that. Other than that, I'd give credit to guys who helped us through their teamwork. They were Josh, Sea Breeze , New Hanover.
Thank you, Connie! We are so happy for you and excited for you all to get in your home.
Reviewed Oct. 4, 2022
The water temperature was not getting hot enough and there were a couple of other issues that I had to get the techs to come out and work on. I texted Matt because I work night shift and he was really easy to communicate with. McKenna was too, but more or less over email instead. They helped me get everything fixed up. Now, the lock on our back sliding door went bad, so they got us one on order for that.
Thank you for taking the time to share your feedback with us, James!
Reviewed Oct. 3, 2022
Everything felt good with Clayton in regards to the warranty, the quality, and the professionalism from Blake. I like the farmhouse look of the home. They could do a little bit more on the detail but overall, the homes are good. Their contractors have been good. The management is good. The home is good.
Thank you for taking the time to share your feedback with us, Dillen! We are so happy for you and we love the home you chose!
Reviewed Oct. 2, 2022
I liked the home and Clayton's salesperson. Also, the home buying process was smooth and easy.
We are so glad to hear that you had a great experience, Renee!
Reviewed Oct. 1, 2022
Jerry was the guy who sold me the home, and he was really helpful and patient. We've gone to other places before, and this one was different. You could tell he wasn't just trying to make the sale. He was like, “Yeah. Take your time, man. Call me any time. Text me any time,” which was really cool. The process with Clayton was easy and understandable. We like everything about our new home. It's really nice, really well done, and we've only found little details here and there. It's just little touch-ups. Foundation-wise, the home is really good.
Thank you, Bryan! We're so happy that you had a wonderful experience.
Reviewed Sept. 30, 2022
We had several family members who had recently bought from Clayton Homes who recommended them. So, we had been searching their website for different homes just to see what they had available. We ended up going with them because they had a particular house that was on sale so it was within our price range, and we fell in love with it. We selected a single wide home, which was not originally part of the plan. We were looking for a double wide when we first started looking but with the current COVID situation and price increases of everything, that was not something that we were able to afford at the time. So, I really felt like I was settling for a single wide but when my husband found this one on the Clayton website and put it to me, I fell in love. It literally checked all of my boxes and the fact that it was on sale was a plus.
The people from Clayton explained everything really well and they were very kind. I am pretty impressed with the quality of the home. We did have a couple of issues that came up where we had to call and have them come back out to address issues but as far as the overall quality, I'm pretty happy with it for the price point. It's a good deal.
Working with Clayton has very positively impacted us. I'm super grateful for the location that we ended up selecting as far as the Clayton Homes store. We used the one in Conroe, Texas. I have never experienced customer service like I did. Their manager at that location is incredible. They went above and beyond. I would definitely recommend Clayton.
Thank you for your kind words, Larissa! We are so happy that you found a home you love and the process was seamless.
Reviewed Sept. 29, 2022
It was extremely good with Clayton Homes. They were so knowledgeable and extremely friendly. If we ever had to call with a question, they answered immediately. They were on point.
Thank you for sharing your feedback with us, Heather!
Reviewed Sept. 28, 2022
It went smoothly with Clayton Homes. They were able to answer my questions. The home is a single-wide so I don't have a lot of space, but it's our first one.
Thank you for taking the time to share your feedback with us, Edward!
Reviewed Sept. 27, 2022
I was very satisfied with the process at Clayton Homes. They went above and beyond to help me get my home. They worked with me with what I had to have.
Thank you for sharing your feedback with us, Ann!
Reviewed Sept. 26, 2022
I met with Todd the first time I went to Clayton Homes. He helped out right from the get-go. Some guys out there try to stick you in a double-wide. With me, he was trying to see exactly what we wanted. He was very experienced.
We're so happy you had a pleasant experience, Dezmon!
Reviewed Sept. 26, 2022
My rep Avery was pretty new at the time but I didn't I have troubles. Everything I asked her, if she didn't know, she got it right away. But I a bit of trouble at first. The techs had to redo a bunch of trim but they took care of everything I asked them to take care of. Everything went well for me.
Thank you for taking the time to share your feedback with us, Jeffery!
Reviewed Sept. 25, 2022
The Clayton Homes in Jasper did fairly well. The realtor did an excellent job and he was very relatable. He broke it down a lot better than the one in Anniston did. He worked with us and explained things in a much simpler way. I got a really nice home but there were a few things that were falling apart. The trim was flimsy but that got fixed. Also with the house settling, the doors started to not close well. But that's expected.
Thank you so much for sharing your experience with us, Joel!
Reviewed Sept. 25, 2022
Clayton Homes was good about telling me what I needed to do and where I needed to show up. We had a little bit of a delay, but that was because of me. Every time I needed something, I would just call the office. If the individual that was helping me was not there, then her staff was more than happy to help me. I'm very happy with the quality of the home. If I had problems or anything that wasn't right, they came and fixed it.
Thank you for taking the time to share this feedback regarding your Clayton Homes experience, Dawn!
Clayton Homes Company Information
- Company Name:
- Clayton Homes
- Year Founded:
- 1934
- Address:
- 5000 Clayton Rd.
- City:
- Maryville
- State/Province:
- TN
- Postal Code:
- 37804
- Country:
- United States
- Website:
- www.claytonhomes.com
