Clayton Homes Reviews

4,880,395reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Clayton Homes

Clayton Homes is a manufactured home builder that offers an array of home types, from traditional site-built homes to tiny homes. With a focus on green building practices and multiple customizable features available, Clayton Homes can help you achieve homeownership within your budget.

Pros
  • Customization available
  • Choice of quality home brands
  • Energy-efficient homes
Cons
  • Potential land restrictions
  • Complex modular home financing

Clayton Homes Reviews

Filter by Rating

  • (2,747)
  • (391)
  • (202)
  • (151)
  • (589)

Popular Mentions

    How do I know I can trust these reviews about Clayton Homes?
    • 4,880,395 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Clayton Homes?
    • 4,880,395 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 4 Reviews 235 - 435
    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed June 29, 2023

    We called our skirting people because we had storms not too long ago and we had hail damage. They said to let them know if we have any damage within a year or however long it was for the siding. We gave them a call and they said Clayton doesn't cover Mother Nature. But we’re happy and pleased with them. They’re quick to respond. The communication with Clayton was very good during the purchase. But the home itself got some issues and the reps had to come out a few times. And I need them to come out again. I hate bothering them but there are some weak spots on the floors. I've had them had to come out where they forgot the seal and so we had leaks and then, they had to do the couple of windows that they didn't get done.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing this feedback with us, Bradley! We're happy that our team has communicated with you in order to create a great customer experience.

    Verified purchase
    TechStaff

    Reviewed June 29, 2023

    Everything went well during the home buying process. They did good but they promised a lot of stuff and my landscaping wasn't up to par like I thought it was gonna be. Other than that, they did everything they said they were gonna do. We're happy. The reps helped me out a lot. They were easy to talk to. I recommend Clayton. Just make sure you get everything in your contract. Don't listen to a bunch of promises.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Carlton, thank you for sharing this feedback with us! We will share this information with the retail team.

    Verified purchase

    Reviewed June 24, 2023

    It was a smooth process. Everybody at Clayton Homes was very cooperative. I have them coming out on the 29th of this month to reseal the doors. Whenever it rains, the back door and the front leak, if the rain comes in a certain way. Other than that, I like our home's layout. I like where the homes came from as far as with the windows, through Better Window. I appreciate that. The insulation and plumbing were awesome. The AC would run us out of here. And the heat would keep us warm.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback with us, Christian! We are so happy to hear that you had a great buying experience.

    Verified purchase
    Sales & MarketingStaff

    Reviewed June 24, 2023

    The home buying process was pretty easy and straightforward. They didn't ask me anything too difficult. I gave them all the information that they needed and they took care of the rest. When I got everything I needed, it barely even took a month to get everything done. I got this house because it was on sale, but it was still in really good condition. It had a few nicks here and there, but that was to be expected when you're transporting a house. It has three bedrooms and a living room. It has a main bedroom, which has both a shower and a tub. There's another bathroom on the other side. It just had a shower in it. I like the little nook room right beside the washer and dryer area. You can put whatever you want there. It's like a little home office in there.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your experience with us, Arthur!

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffLoan ProcessRates

    Reviewed June 23, 2023

    Clayton Homes had the layout that I wanted. The salesman was really pretty awesome. He was really friendly. The whole process took about seven months because I dragged it out. Financing was taking so long. I was trying to go get the VA loan but it fell through. Then the third offer that I was working on fell through. We went back to the first offer because the pricing market went down by a lot, and it all worked out. There were a couple of upgrades in the house. There was a window in the dining room but I had them put sliding doors instead. Then instead of the closet in the master bathroom, they put a Jacuzzi tub. If there's something wrong with the house during the process, they'll come and repair it. It's not a hassle. They come pretty fast to take care of it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your experience with us, Christopher! We are so happy you had a great experience.

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed June 23, 2023

    A salesperson from a different company told us it was gonna be hard to get us approved and they didn't even check our credit. Then, we gave it a try with Clayton and they got us approved in less than two weeks and got the home brand new built in less than two months. Everything went fast and smoothly that I'm so happy and been referring them ever since.

    The manager there was attentive and so helpful. We got two homes and he went above and beyond to give us a good deal on two homes. Not only did he give us a good deal on two brand new homes with four bedrooms, but he also did everything to give us everything we asked for. Once they told us that the houses were ready, they told us it was gonna be extra money to do some updates on the outside, something Clayton always does. We told them we can't afford it and they threw it in. When we saw the houses for the first time when they were built and done and delivered to Clayton, they were more than what we expected. They were just so nice on the outside and perfect on the inside.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Allan! Thanks for sharing this experience with us! We're so happy that the team you worked with went above and beyond to make sure you had a wonderful buying experience!

    Verified purchase
    Customer ServiceTechStaff

    Reviewed June 23, 2023

    Everything with Clayton Homes was amazing. I would recommend the team there at McComb to anybody in the world. I liked their professionalism. Opal came out and greeted me and my three children. We had recently lost our home to a tornado, and she was so professional. She looked at these homes with us as if she was moving in them with us. I truly appreciated it. She understands. She was good. My anxiety was high. I was so worried. When you got three children, you've got a place to go. I have family, but when you have somebody that says, "Okay, we can help you. You're gonna be okay. Don't worry, don't worry, don't stress. You go home tonight. You let me work on this paperwork tonight. Tomorrow, I'll give you a call back."

    We got a very spacious home. So far, so good. I am so pleased to have my home. I love Clayton. They made my closing process so easy and simple. They even brought in someone that does all the paperwork. They walked me through the process. We talked about the back end of the note versus the front end of the note. I'm a questionnaire. I just have to ask questions. I want to know, if I pay extra here, how would it fit me in the 30 years? They sat down and broke it down to me very well.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We are so happy to hear that you had a positive experience, Bessie! World-class customer care is what we strive for!

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed June 23, 2023

    Clayton Homes had the mobile home that I wanted right on their lot. I didn't have to wait to order it. They were great. My husband had handled the buying and so I was sort of lost when he passed away. They helped me tremendously on how to get it set up and what to do. I let them do everything for me. They did well. As far as the home, I absolutely love it. It was exactly what I was looking for. It has two bedrooms and two baths. After I moved in, there were little things that were not right, and they came right away and fixed it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for spending the time to share your experience, Brenda. We are so happy that you chose Clayton Homes and that our team made you feel at home!

    Verified purchase
    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed June 23, 2023

    Clayton Homes ending up giving us keys and letting us walk around and look at the houses. I happened to pick a house that was all the way in the back corner. It only had a metal step ladder, and when we went inside of it, it was my favorite. Also, the rep, Cheryl, was very informative. Anytime I had questions, I could just immediately contact her through her personal number, and she got back with me very quickly. She made it a comfortable process. It was very quick too. I started in July, then I moved in in December and we really like the house. We've had some issues that we've come across, but it hasn't been a huge issue. Any time we see an issue, I contact Clayton and they send somebody out very quickly to fix it. It's been great, and I'm very happy.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your experience, Brittany!

    Verified purchase
    CoveragePriceRefunds & PayoutsRates

    Reviewed June 23, 2023

    The home consultant explained everything good and worked with us a lot. She got a few things messed up as far as ordering the double-wide though. It was the wrong color, and the post was supposed to get two sets of steps. We still ended up getting two sets of steps because we paid for a dormer and didn't get one. We just traded off on a set of steps, which was ridiculous because we were supposed to get two sets of steps anyway. We've already paid for that. There was a lot of other things that I didn't appreciate as well.

    The house is good so far. We had to have a lot of work done to the shingles on the roof because it moved in when it was cold and we had some wind. Clayton Homes had to come back and fix a few things. The cabinets are crooked too. For the most part though, it's okay. It was easy to get someone out, and the guy that came did good work. He was nice, and I got along with him. Overall, even with the issues, it was a good experience because we got the trailer that we wanted. I have even recommended a guy to go to Clayton Homes because of their prices. As a matter of fact, he's gonna buy a home from them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed June 23, 2023

    We were able to visit Clayton's yard here in Evans and the sales staff were friendly. They've been super responsive and we didn't have any issues with the buying process. The home has also been good. We haven't had any major issues and they've been great with following up with any warranty items. I'd recommend them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Dylan!

    Verified purchase
    CoverageStaff

    Reviewed June 23, 2023

    We were gonna build, then just decided to go with Clayton instead. We went in with a particular floor plan in mind and talked to them about our timeline and that was a big factor in it. The rep said, "Well, with that timeline, we can get whatever you want or we have a model here that's, basically, what you're wanting." It ended up being better than the one we had picked out. They matched what we wanted with what they had and saved us some money in the process. Also, Clayton was ready to go within weeks, but we had some zoning hoops to jump through. From start to finish, it took six months, but 99% of that was just us going back and forth with the county and zoning stuff, which Clayton was helpful with too.

    The house is great. We've been in since right around Christmas of last year and so far, so good. The showerhead wasn't tightened down and it was dripping a little, but it was an easy fix. The service person came right out and fixed it. We have no issues, and we've recommended Clayton Homes to friends, specifically, the one in Ringgold that we used. The rep, George, and the lady that was there were super helpful. She's been our main point of contact during the entire process. I was super happy with the whole experience.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy that you are loving your home, Alexander!

    Verified purchase
    Customer ServiceTechSales & MarketingStaff

    Reviewed June 22, 2023

    Clayton sold me on the house because of the way that they set it up. They put it on pillars. And they seemed like they would take care of you and not just throw a house out on the property. They’re good at communication. The home-buying process took seven months but it wasn’t their fault. They were ready to go and seemed to help as much as they could. It was the contractor. After the sales rep sold me the house, he was still helping me take care of things even though that was not his job anymore. Even during the whole process of putting everything up, when I was having issues with the contractors, he was trying his damnedest. And he was also calling the city for me and helping me get things done. People should go for Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing this feedback with us, Chance! We are happy you had a great experience with us purchasing your Clayton Home!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffTimeliness

    Reviewed June 21, 2023

    Clayton Homes has better quality than any of the other places and their professionalism is a lot better than the rest. Before I knew it, we were approved, and everything was rolling. It was too fast for me. We told them we wanted to wait till we were ready for what we wanted. A few months later, the rep contacted me and asked me if I wanted to check what she got. The hardest part was waiting between houses to have our home removed and have the new one brought in. But we got to see our new house before it came. Everything was a perfect experience. I couldn't imagine it going any smoother. We love everything about our home. We like the quality. But it's funny because every time I look around, everything's a little off it seems. It's probably the way the trailers are made. The leveling seems a lot higher than what I would have expected.

    We've had them come out twice for little things like the sliding door wasn't locking properly. The repairman said it was the way it was installed. In my master closet, one of the racks came down. It was because they didn't have a center rod in there which they were supposed to have. That was a quick fix. Every time I've called, it's been smooth. They get back with me right away. The first time, the repairman came out the next day because he was in the area. The second time, it was two weeks because it had to be on my schedule. They called us when they were on their way out.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your experience with us, Devona!

    Verified purchase
    Staff

    Reviewed June 20, 2023

    I would tell others to go with Clayton and not to go with anybody else. They were very helpful and everything I needed done, they were able to do for me. The home is also very good quality.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your experience with us, Derrick! We're so happy that you love your home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 19, 2023

    Clayton's reps were always very friendly and everything happened pretty fast. We love the home and while we had issues on minor things, they came and fixed them. It took a little bit of time for them to come out, but it was simple. Overall, we had a very good experience with Clayton and I recommended them to a girl that I went to high school with.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for recommending us, Chelsea! We're so happy you are loving your home!

    Verified purchase
    TechStaff

    Reviewed June 18, 2023

    Clayton was super helpful. They went above and beyond expectations. They were ready to show me what was in my budget line. I didn't have to do the paperwork first then look. They let me look then do the paperwork. To me, that was a big thing. There was never a doubt in my mind that they weren't doing what they needed to be doing. I like that the home is very modern. I've only had a minor leak from my dishwasher which they fixed within a day. Other than that, everything's been perfect.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Cheyenne, thank you so much for taking the time to share your feedback and experience with us!

    Verified purchase
    TechPriceStaffBilling

    Reviewed June 17, 2023

    The service is great. Clayton Homes has different places around, but their office in Lafayette is outstanding. The girl at the office as well as the head guy over there were great. We had a little issue with some small items that needed to be repaired, and they immediately handled it. The service department that they sent out there did a wonderful job. We have a well-built home, and the utility bill is very cheap, which is one of the most important things.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thanks for your feedback, Brian! We appreciate you!

    Verified purchase
    Customer ServiceTechStaff

    Reviewed June 16, 2023

    I paid cash for my three-bedroom, two bath home, and everything went very streamlined. Blake, my salesman, was friendly, knowledgeable and very easy to talk to. He was very good and had several follow-ups, and when I've had problems, Clayton Homes came out and fixed everything. I would recommend them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for recommending us, Bonnie! We're so happy to hear that you had such a wonderful experience!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 15, 2023

    We called Clayton Homes and they were really sweet, nice and helpful. So, we decided to go ahead and drive up there. The lady that helped us get our home waited on us to see the home that we wanted to see. It's almost 2,000 square foot home. It has a real fire, wood-burning fireplace. It's beautiful. We have a huge island in the kitchen, which is nice. It's very spacious. The house itself is spacious. All my stuff is very rustic. I've got beams done in wood that came with the home. Then I did the wood accent. Each bedroom has a walk-in closet. As far as the home buying process, we ran into some snags here and there, but they were very good and patient.

    Angel was our person and she is, by far, the sweetest person. She helped us whenever we needed help and guided us through what we'd need before signing and what we needed here or any questions that we have. She gave me her personal cellphone number, which to me, means a lot because things come up. We were very pleased with her. Overall, everything took about six months, which for a home is not bad because there's a lot that goes into it. So, I think that's a good span of time. Working with Clayton was wonderful. We've been waiting to get into a house for five years, and to us, they tried to make it as seamless as possible. It was a very pleasant experience. They were really nice all the way through and helpful on what to do and where to go next.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Julie, thank you so much for sharing your buying experience and congrats on finally getting your forever home!

    Verified purchase
    Customer ServiceContract & TermsCoverageTechPricePunctuality & SpeedMaintenanceStaff

    Reviewed June 14, 2023

    I went out there at Clayton and they had a 2020 model. It was the one they had set up for showing people. I bought it. It was cheaper than buying it if I had ordered one. Clayton took care of everything. They called a guy over from Northpoint Financing and he met me over at Clayton's and helped get everything going. Kelly was my salesman and I dealt with him 99% of the time. There was also Anthony. Joe is the one I've been talking to up here last.

    Putting the home in was fine. But I almost got in trouble putting the septic system in. The guy here in Harrison County up here in Indiana made me put an above ground system in and nobody around me has an above ground system. A regular system would have cost me around 10,000 or 12,000. An above ground cost me 24,000. The guy said going through the hardpan is the worst thing you can do. He said the State of Indiana says you can't go through the hardpan. I didn't think about it until a friend of mine got a number for me and I called Indianapolis. They don't know where the guy came up with what he said. But it was too late as I had put in the septic above ground. The State of Indiana prefers you to have an above ground system now. But as far as going through the hardpan, there are no rules on that.

    Because of the septic thing, it delayed me about two months getting the trailer put in. I started trying to buy this trailer in the last of June or July. Clayron brought it out last of September and I moved in on November the 9th. That aside, everything else worked great. I bought too big of a house. I'm 68 years old and I live by myself. I bought a three-bedroom house. I got the smallest bedroom and I have a room where I got an exercise bike and a total gym thing set up in it.

    Clayton has been here to fix the siding on the front of the trailer. Windstorms took it off. Underneath the bedroom window, there's a double window. There's a double window in the living room too. Clayton sent their guy here to fix it twice. He never did quite get it fixed. And then their main guy over the maintenance department came out. I called them on Monday morning and he called me right back. The manager over at the maintenance department said, "I haven't been there... Now, is it where we put the siding on each end when we put the trailer together?" I said, "No... It's actually done by the factory." The main guy had to put a couple of new pieces in because the wind ripped them out. I haven't had a problem since.

    I was called after that was done and was told, "Yes. That was done by the factory... Somebody down there didn't do it right." Where it goes up underneath the windows, you got to trim that to fit. They didn't trim that. They just stuffed stuff in there and made a big bow in it. The wind got in behind and popped it out and it ripped it up.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your experience and this feedback with us, Clark!

    Verified purchase
    Staff

    Reviewed June 13, 2023

    Clayton Homes was good to me. Everybody has been great. There were a couple of hitches on my part and the rep handled everything fine and explained everything to me fine and dandy.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you, Alicia!

    Verified purchase
    Customer Service

    Reviewed June 12, 2023

    The application to closing with Clayton was pretty smooth, other than in the transition of the builders, they had a little communication problem but after that got fixed, it was fine. Everything has been good so far.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your experience with us, Breck!

    Verified purchase
    CoverageTechPunctuality & SpeedMaintenance

    Reviewed June 11, 2023

    The techs who put the home into place told me what I needed to do. I put the foundation and the runners down and they came two days later. I like that I could lay all the way down in the bathtub we got. But I'm iffy that the quarter round they put on the wall keeps coming off. They came back to fix it and they said that they're only using headless nails and the quarter round is trying to pop off.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Billy, thanks for taking the time to share this feedback. Please contact the retail team with any cosmetic related issues.

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed June 11, 2023

    The experience with Clayton was okay, but it was not the greatest. The loan place sucked, and then just trying to get any answers from anyone in general was not cool. We applied for the house in April, and we didn't move in until November. The house itself is fine. We are waiting to have the siding replaced by the manufacturer. It's warped. It's minor cosmetic stuff. Then the electric outlet in the second bath was installed improperly. So, we had no power in our bathrooms for like a month. Other than that, it's good.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for providing this feedback, Brittany! We look forward to continue working with you.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed June 10, 2023

    The experience I've had with Clayton Homes has been good. The gal that we bought our home from has been very helpful. We love the mobile. They did well with the prep stuff, getting the people out there to do the brickwork. Once they got it here, all the prep stuff was already done for the footings so things went quickly. But there was a split and it's been trying to get people resituated for doing the follow-up repairs that's been the biggest hiccup that we've had. People came out the first time, did some stuff, and we asked questions about things. The next time somebody came out, it was a different group so they did some things differently. Every time people come out, it's a different group. It'd be nice if they have follow-up.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback with us, Donald. We strive to provide world-class customer experience. We will share this with the retail team.

    Verified purchase
    CoverageTechStaff

    Reviewed June 9, 2023

    It was rough with Clayton Homes in the beginning but it got better. Amy who sold me the home did a good job. With Beth, we had a rough start, but she stayed with it to get it seen through. Fran did a hell of a job, so I give her a 10. She was excellent when it comes to handling the warranty work. We had a window that was cracked but they came out and replaced it. Clayton Homes has a good spot on what they're doing, but they're missing some things. Some of their interior quality of the trim work could do better. It needs to be nailed properly when it's at the factory. The cabinets look nice, but some are not straight up. We hardly ever use our bathtub to take a shower, but if you stand up in it, it'll squeak. But they're gonna come out and take care of it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your feedback with us, Fred! We appreciate you sharing this purchase experience!

    Verified purchase

    Reviewed June 8, 2023

    Clayton had exactly what we needed at the right time and they could deliver it on time. It took a week and a half from application to finish and it was good service all the way around. I like the home. It is very well insulated and has high quality. Jeff, the salesman, did a good job.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you, Dillon! We are so happy you chose Clayton for your homebuying needs!

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed June 7, 2023

    Charlie, our salesman, was the best. It was the first time we've ever done something like that so, we had a lot of questions and he answered them. It was a good experience. We first decided on the Satisfaction because it's cheaper but got approved for a little bit of money. So, we got the Marvel 4 and Clayton had it done and built by the time we closed. We didn't have to wait on it. They just had to get our single-wide and get it off and lay the footers. It was a very fast, quick process.

    A friend of mine ordered the exact same house as mine through H&M. She closed in June and I closed in the Fall. I had mine set up, powered and was living in it before hers even got delivered to the lot. The quality of the home is good. The only thing we don't like is our bathtub. A lot of water goes out on the floor, and if we don't watch it, it’s gonna start rotting the floor right there in our master bedroom. I don't know what Clayton would do but I could call them and they’ll come look at it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Patricia! We are so glad you had a wonderful experience purchasing your home. Please contact the retailer during your one-year warranty period to address any concerns.

    Verified purchase
    Punctuality & Speed

    Reviewed June 6, 2023

    I just liked the model of the house and I bought it like it was. It has four bedrooms. Putting the home into place was quick. Clayton did it on a timely manner.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your feedback, Eric! We are so happy that you chose Clayton Homes!

    Verified purchase
    Staff

    Reviewed June 5, 2023

    The home-buying process with Clayton was very smooth and painless. It took about three months after we tied up all the admin things. The rep was very professional, informative, answered all our questions and walked us through the whole way. I was impressed with the professionalism. We have a four-bedroom, two-bath home with a porch option. It was an old farm-style house. Me and my wife got our first home together and so far, it's working out.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Your home sounds beautiful, Dylan! Thank you so much for recommending us!

    Verified purchase
    PriceStaffTimeliness

    Reviewed June 4, 2023

    Mel, the rep I worked with, told me exactly what I had to have and how to go about getting things. She was very helpful and told me exactly what I had to have and how I would need to get it. She was very nice and let me know she had time for me. She was always available and put me through the whole process. So, it was good. Steve, the manager, reached out and would check with me and make sure everything was going okay. The application to approval took just a week. But it took months to get into the home, for it to get moved and set up.

    My new home was the exact color that I wanted. It's nice, pretty and brand new. I love the floors and the space is good. It's everything that I needed just for me and my son. I love that he has a bedroom and a gaming room and his own bathroom on the other end of the home, and that my bedroom and bathroom is on the other end. I like the setup. We meet in the middle in the living area. The quality of the build could have been a little better though. Some things seem to be cheaply made. But I chose a less expensive home and so far, it's fine for us. Clayton Homes was great. They made the process a lot less painful than what I thought it would be. I've recommended them to my ex-husband. He has some land not far from where I had my property and he was thinking about putting a mobile home on it, which he's not ready to purchase yet.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Charlotte, thank you so much for taking the time to share your Clayton Homes buying experience with us! We love the floor model you chose and we hope you continue to enjoy it for many years to come.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 3, 2023

    The home-buying process with Clayton is excellent. The reps walk you through every step of the way from the time you walk in the door trying to find a lender for you to the time that the trailer is set up and leveled and everything's hooked up. We bought the home new right off the lot and Aaron, the salesman I was with the whole way, was outstanding. He was doing everything and beyond the call of what a salesman should do. He was available to me 24 hours a day, seven days a week. It didn’t matter if he was on the job or at home. If I had a problem, he would get it solved for me.

    Right now, we're working on fixing some siding on one side of the house. It looks like it's all warped. Maybe even sun damage of some sort. It came from the manufacturer that way. The last time I talked to Aaron a couple of days ago, they had sent somebody out there to look at it. Everything was excellent with my experience with Clayton. If people want a quality home with the service personnel to be able to solve any problems that you might run into, Clayton Homes is the one to go to.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing this feedback with us, Curtis! We are so happy that you had a wonderful buying experience.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 2, 2023

    Brittany, the rep from Clayton, is a fine woman. She’s friendly and I never had any problems with her at all. She didn’t try to push but she got us what we asked for. It was a little bit of a long wait after I got the home put in place for them to get here and set everything up. But they had their hands full and I understand that. I love the home. It’s nice and I feel at home. I liked the interior style, which is an open concept. I changed the color of the cabinets and the outside exterior and changed the flooring style. A boy that I work with bought a single-wide there and he just got it put in place on his lot two weeks ago from my recommendation.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for recommending us, Clifford! We are so happy that you love your home and had a great experience with our team.

    Verified purchase
    Customer ServiceContract & TermsPriceRefunds & PayoutsStaff

    Reviewed June 1, 2023

    We love the home and Barbara, the rep, was good to deal with. But not the two managers that Clayton had. When we closed on the home in April of last year, the first manager told me that we should be in there by the end of October. A week before the day we were supposed to move, I called them and they said everything was being pushed back to November. Our apartment had already been rented so we had to live in a motel room for 30-some days. And Clayton couldn't reimburse us any of it. They need to take care of the customers, especially on this deal right here. It cost us almost $6,000. They said they didn’t tell us to stay in a motel. If they had told us in October we weren’t gonna be able to move, we could’ve stayed there at our apartment for two more months. All I had to do was just delay it. But they didn't tell us anything.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Carson, thank you for taking the time to share your experience with us purchasing your Clayton Home. We're sorry to hear of these frustrations you experienced during the delivery and setup process. We will share this with our teams in order to better our communication processes.

    Richard increased rating by 3 stars.
    Customer ServiceTechSales & MarketingPrice
    After a positive interaction with Clayton Homes, Richard increased their star rating on July 22, 2023.

    Updated review: July 22, 2023

    Thank you to the great people I worked with Joe, Don, Billy and Clay. You guys went above and beyond to get my home the way it should be. There was problems. And your team stepped up stood tall behind the work done and corrected it.

    Original Review: May 31, 2023

    I bought a home at their location in Fletcher North Carolina. To start I ask the manager to come to my property and look at the site to be sure they could do what I want. I cleared the site myself. And installed the crane pad. Told him where I wanted the house and that the crane pad was to be removed so I would have a yard and driveway. He said yes we can do this for you. I signed the contract being told everything we talked about would be done. It was not they set the house to the level of the crane pad. Even after several emails and phone calls they just kept moving forward. I was told if I do not want the house they would just sell it. I owned the property before buying the house. So it was sign or we take everything.

    Now living in the house I come home after work every day. Instead of being happy to be in my dream home I'm sick to my stomach. They refuse to do anything about it. I have spent thousands fixing their mistakes. And we spend tens of thousands before I'm done. On top of that they did Final grading after the Conor of the foundation cracked from washing out. It still is washing out and has cracked again. And the crack spreads every time it rains and washes further. I have got in touch with upper management, their fix was to say it could use a retaining wall but it is too expensive and offered me two thousands dollars to sign a paper saying the grading is fine. I am left with a sour taste in my mouth. And warn anyone to be careful not to be bait and switched like I was. The manager at the Fletcher location in my opinion is a con artist and should be arrested.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Richard, thank you for reaching out and sharing your feedback with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to hear of these frustrations. Updated communication has transpired since this review was written. We look forward to visiting your home on July 10th and working towards resolution.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed May 31, 2023

    Clayton’s reps were very cooperative, nice and kind. They addressed all our issues. Our salesperson was very friendly. She called me from home and late at night. She's been just amazing, and went above and beyond. We love our home’s spaciousness. Clayton was wonderful. They were right on it. People should try them first.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear that, Audrey! Thank you for taking the time to share your feedback with us!

    Verified purchase

    Reviewed May 30, 2023

    At the end of May, the guy at Clayton told me he could get me something by July. They got me what I needed and I was in by November. The home is my box now. It’s nice to live somewhere where you don't know the temperature outside until you open the door. I haven't lived that way in years because that old trailer I had has had some issues. In ‘95, there was a hurricane and I had to have the floors redone. Then the one in 2018 left big holes where the particle board was not replaced because I had no subfloor. I've lived that way for a long time. So, I'm getting used to this. People can get a place at Clayton Homes.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy for you, Cheryl! We hope you enjoy your new Clayton Home for many years to come!

    Verified purchase
    StaffTransparency

    Reviewed May 29, 2023

    My husband and I decided to get a double wide. I like how the living room has a lot of open space and the master bedroom appealed to us. It is huge and has a walk-in closet. I get to move in to today. It’s been a long process with the electricity so I'm excited. Dwayne, the rep, was amazing. He helped in any way possible and kept us updated. I would recommend Dwayne to anyone and Clayton Homes in Louise.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Congratulations, Brianne! We are so happy for you and excited for this next chapter in your homebuying journey. Thank you for choosing Clayton Homes!

    Verified purchase
    Staff

    Reviewed May 28, 2023

    I found some land that me and my wife wanted to buy. So, I told her if we got land, we could do a land and home package. We drove around till we saw a trailer that we wanted. We went in to Clayton Homes and Crystal greeted us at the door. She helped us all the way through the process and did a fantastic job. She made everything super easy for us and all we had to do was come in there about four times, sign the paperwork, pay our cash, and it was good to go. When the paperwork was signed on our end, putting the home in its place took off. It was probably two months max for Clayton to get the home here, get everything squared away, cleaned up, and the house put down. So, it was no holdback on their end at all.

    Our kitchen, dining room and living room are all connected together. I have a big family and I stay in the kitchen majority of the time. So it was a whole lot easier for me to have an open floor plan where I can talk to everybody in two separate rooms instead of us having walls dividing us. Everything we wanted done was already squared away. The only thing we got to add in were a shower and a tub. The Clayton rep asked us if we want the full shower by itself or if we want a tub and shower combo. And with us having kids, we got the combo. We love the house. It has held up to a couple of good storms, so far. There are no leaks coming through the roof. So, we enjoy it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Terry! Thank you for sharing your buying experience with us! We think open floor plans are probably our favorite too! Thank you again for choosing Clayton Homes.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 27, 2023

    Clayton's representatives were very knowledgeable. The manager there, Tammy, was wonderful. If I see her anywhere, I'm going to give her a hug. Our salesman, Andrew, was extremely helpful as well. But getting the home put into place took forever and it had a lot to do with the city codes. Then we had a series of bad weather. We ended up moving three times between the end of August and January. But I didn't really consider it Clayton’s fault. Their guy that did the concrete block around was very kind and he did a wonderful job. We've been used to being do-it-yourselfers, so we went to City Hall and asked them what they needed. We asked them to tell us what we needed to do and we did it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for the kind words on our team, Donna! We are so happy they created a great experience for you! We will share this with Tammy.

    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaff

    Reviewed May 21, 2023

    Communication with them was good during the process. My rep always kept me up-to-date about when the house would be there and if there was any hiccup. I love the location. I had an incident a few days ago where my ceiling was leaking water from the rain. I wasn't happy about that because I hadn't even been in the house a year yet for water to be coming through my vent. The techs came to fix my screen door because it had a little gap in it. So, the guy said something about the pipes or something that had fallen down. So, he refilled those. Other than that, I like the quality of the home. I haven't had any major problems since I've been in it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your feedback with us, Keundra! We're happy to hear that the service has been great beyond the sale!

    Verified purchase
    Staff

    Reviewed May 13, 2023

    Clayton's rep was willing to work with us and meet our needs. But putting the home into place has been a long process. The house is installed, but it has many repairs that need to be completed that they're failing to do so even if I've told them multiple times about the issues.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Harold! We are committed to getting any repairs or concerns resolved for you! Our one-year manufacturer's warranty addresses any items during that period.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedMaintenanceFollow-ThroughHonesty & Transparency

    Reviewed May 13, 2023

    A guy came out to fix our dishwasher because it was hitting the frame around it. After he did that, we checked the breaker box, and the dishwasher won't come on at all since he was here. It was fine before that, but it won't come on at all now. So, I called Clayton on the first of the week and told them about it. I said it has really been an inconvenience because I had an event that I was cooking for and I had to wash everything by hand.

    The project manager called me and said that he didn't know what his schedule was this week and asked if I would be home on Wednesday, Thursday, and Friday. He said he'll call me first thing in the morning and let me know if he's going to be there that day. I told him that I'd make sure I'd be home those days and I've stayed home to accommodate him coming out. But here it is, Friday, and I still haven't heard from him. And the regular tech guy is on vacation. So I think he was just stalling me until the guy gets back from vacation.

    This has been an ongoing thing for two years and we've had to pretty much call them almost weekly to come out and fix things. I talked to someone 10 days ago, but it's still not a whole lot better. The problem is more on getting someone out and of them following through with what they say. I would not recommend anybody to Clayton, at least in this location. The home is good because it's a modular, but it still has to travel and come from three hours away on the highway. So we've had some trim that has come loose. But we really can't complain about it. We get a lot of compliments on it and we're happy with the construction of it. The problem lies with the local people because they're not hiring quality people.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Linda, thank you for taking the time to reach out and share your feedback with us. We are committed to your customer experience, and we will loop in the appropriate teams in order to resolve the matter. We will follow-up with you as soon as possible.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 13, 2023

    At the location in Eldora, the staff was incredible. They were very kind, over the top, got things done. They followed up with everything that I needed. They did everything they said they would. The rep left right after I got my home delivered. So, the manager started taking care of me if I needed anything. He cared about what we wanted. Or Dewana was one that I called when I needed something fixed. Go to Clayton Homes because they took care of me.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear that you had a wonderful experience and would refer us, Gina!

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed May 13, 2023

    Michael was my guy with Clayton Homes and he was great. I liked him a lot. We hit it off right off the bat. He was very helpful. We were in a hurry, and he bent over backwards for us. We had drawn up what we wanted. He said, "I've got something here just by looking at your drawing you sent in the email." We looked at this other one and as soon as my wife walked in, she said, "Holy cow, that's our drawing." It didn't have the walk-in pantry that I wanted, but it was really close. The bedroom was on the other end than what we thought, but it all worked out. We've had some little hiccups here and there, but Clayton has come through and fixed it. We've had the home for a while, but they're still being good about helping us. They're working on my air conditioning right now. When we tested it, it was fine. But now that we need it, the fan doesn't work.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your feedback with us, Raymond! We are committed to make sure that all issues are resolved!

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed May 13, 2023

    Clayton was friendlier and seemed to address all of our questions well. It was a great experience with the reps. Everything that came up that we had questions about, they always had the answers we needed and were very helpful. We got a lot model and it had everything that we wanted. The quality of the home is good and if anything comes up that has been broken, Clayton’s reps are there as soon as I call. They always send somebody right out.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your feedback with us, Nicholas!

    Verified purchase
    Billing

    Reviewed May 13, 2023

    Dealing with the salesman at Clayton was very good. We stayed with the same one all the way through rather than being moved up to somebody else. Putting the home into place was a tiresome situation but it would have been either way you go. We were moving it on just bare property. One tree had to come down and we had to get the electric pole as well as the water in. So, it wasn't an easy process. I had to do a lot of it because we were establishing an address. And to do that, you had to go through the water company and you had to go over there and deal with them in person. It wasn't something that Clayton could do.

    Once I started putting the home together, it was a good process. It took probably a total of two weeks because the crew had to pack some clay and to make a foundation for it. Then they had to have the water lines hooked up and the pole had to be set. An AC had to be brought in and hooked up as well and you couldn't do one thing until you got another thing out of the way. The quality of the home is very good, especially the insulation. My electric bill hasn't been over 115 since I moved in. We’ve had cold weather and heat. I expect the middle of the summer to see somewhere between 150 and 250 but maybe not if it keeps going like it is now.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your feedback with us, Francis!

    Verified purchase
    TechStaff

    Reviewed May 13, 2023

    I'm happy with the process of the home buying and picking out the home at Clayton. The people in the office were very nice. They definitely helped out with any questions that I had. However, I wasn't very impressed with the contractors that had come out and done the work. There are still a couple of things that need to be done to the house that hasn't been done yet. But other than that, everything went very well and smoothly.

    Todd was very professional. Any time I had a question, he was very diligent in getting me an answer. Jay was very helpful and professional as well. He didn't really have as much diligence as Todd did, which was acceptable, being the general manager of the office. I know he has a lot on his plate. But other than that, I was very impressed with both of them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your feedback with us, Travis!

    Verified purchase
    StaffBilling

    Reviewed May 13, 2023

    The guy that we originally spoke with ended up retiring the week that we put our down payment down. It was a mess. And we were skeptical to stay with Clayton Homes because we liked him. But we stuck it out and stayed with the lady that we ended up getting. She worked her best, and made it happen for us. She was very understanding. I was nine months pregnant at the end of buying our house. And she pushed for us to be able to get the house faster than what it would have come out. I would highly refer Clayton Homes.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your support, Kimberly! We are so happy that everything worked out and you had a seamless experience.

    Verified purchase
    Punctuality & Speed

    Reviewed May 7, 2023

    The application process was very smooth sailing and easy. I really like the home. There were a couple of things I found later on that I needed to get fixed under the warranty. They were quick to come and fix everything. We also had a water leak in the toilet and with the house settling, doors weren't shutting right. Other than that, I love the location.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for choosing Clayton for your homebuying needs, Kyler!

    Verified purchase
    TechBilling

    Reviewed May 6, 2023

    We heard that instead of putting the down payment, we could put our land up for collateral and get it developed. We had a few issues with the contractor that Clayton used to develop the property in our driveway but they're handling it. Our stuff got pushed off because of the rain as well as getting the house up there. But the process went well. I love my house. We've been in it for about eight months now.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear that you're loving your home, Olivia! Thank you for taking the time to share about the process!

    Verified purchase
    Tech

    Reviewed May 3, 2023

    We bought the cheapest home and for that, it's a very good home. They delivered it on the 24th of June and after it was delivered, they had trouble getting somebody to dig the footers. Then, when they got the footers dug, we couldn't get concrete. By the time they got people to come out, put it together, and set it up, it was another month and a half. After it was set up, they came out and did the doors, adjusted the sliding door, and did a few little things here and there. We got in the home in August and we were happy when we did get in.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Jerry!

    Verified purchase
    Staff

    Reviewed May 3, 2023

    I'm very satisfied with the home-buying process at Clayton. From the moment we got up there and looked to dealing with the salesman, he was very helpful. They also made the whole process smooth and did everything quicker than we thought they would. Our experience was easy and pleasant. They also saved us some money. We were very pleased with the quality of the home as well.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share about your homebuying experience, Ronald!

    Verified purchase
    TechPunctuality & SpeedStaffTransparencyTimeliness

    Reviewed May 3, 2023

    Our rep Patrick was able to answer all our questions and was very attentive. He had great personality and is super energetic. He was very knowledgeable with the homes and he had our backs through the entire process. It was not an easy process because we had to go through a lot of permits and in a small, small county, that took forever. It took about nine months for us to get our mobile home out there but Patrick kept us updated through everything.

    The installers had one half of the home put out one day and the next day, they had the other half put out. A couple of days later, they did the stucco on the side of the house. Patrick wanted to have his contractors all set up to where they're pretty much on a schedule one right after the next coming out. He had everything set up to roll that way because we had such a long wait in between the financing and between permits. It was great. I recommend anybody to go through Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy that you had such a positive experience, James! Thank you for recommending Clayton Homes!

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenance

    Reviewed May 3, 2023

    Clayton Homes was great. We started online then went down to the lot. There were some delays in getting the building done, but that was due to weather. The lines of communication were open very well, and the walkthrough went well for us. They have been back to fix a few things, and they've been prompt. As a matter of fact, they're sending the warranty crew out tomorrow for the drywall and settling issues. Overall, my experience was good. We're very happy with what we got.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your experience with us, Annette!

    Verified purchase
    Customer ServiceTechStaff

    Reviewed May 3, 2023

    Clayton's reps were very informative and hands-on. We went to a few other modular home places and they told us to look at the lot, then get ahold of them if we needed something. But at Clayton, they took the time to walk with us and they let us walk around and get a feel for the place. Then we came back and they walked with us. So, it was more hands-on and it felt like they actually cared. Then, through the whole process from buying the home to moving in, they communicated. Our guy was great and he answered every phone call I placed. He also answered every question I had.

    But I would tell my friends to be patient if they're thinking of going with them. My biggest frustration was how long everything took and that's not a knock on Clayton. That's just how it goes. Clayton should let the customer know upfront that there's going to be good days and bad days, that there could be delays related to inspections and supply chain. In our case, I was told that if I ordered a house out of the catalog and it wasn't built, the process would take 9 to 10 months. So, what we ended up doing to save six months was, when this house came in, we looked at it and it had enough of what we wanted, so, we bought it off the lot. We put some money down and it took about 90 days until we moved in.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We appreciate this feedback very much, Jason! Communication is key and we're so happy to hear that you had a positive, streamlined experience.

    Verified purchase
    Customer ServiceContract & TermsTechSales & MarketingPricePunctuality & Speed

    Reviewed May 3, 2023

    We drove to Decatur because the place where we purchased our home was open on Saturdays. We got there 15 minutes before they closed, and they were so nice to stay over a little longer because we were serious about making a purchase that day. So, that was good customer service. Every person that I've had to deal with, from the sales lady, to the one who schedules repairs and who came out and did the underpinning, have been tremendous.

    Clayton Homes was easy to work with and anything I needed adjustments on after it was set up, they've been very good to send people out to make minor repairs. Recently, I had a couple of holes knocked into the siding from storms we've had. I was fortunate not to suffer any real damage. But they came out in a few days and replaced those two pieces of vinyl siding that had small holes and debris knocked through it. I was appreciative that they came and fixed that for me. And they didn't charge me for it. I have never lived in a mobile home. I left a close to half a million dollar home. And it has been an adjustment. But I'm very comfortable there. I tell everybody great reviews.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Barbara, we're so pleased to hear that you are happy with your home and the quality of construction, as well as the efficiency of the retail team you had worked with. Thank you for choosing Clayton Homes!

    Verified purchase

    Reviewed May 2, 2023

    They worked with us very well about making sure we got into the house we were wanting to get into and getting everything set up -- getting it moved, the foundation, and all that stuff done. The quality is great and there's a one-year warranty on everything. There have been a few little things like sheetrock cracks and they've fixed them but it's been a little bit of a hassle getting them to come back out.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback with us, Matt!

    Verified purchase
    TechStaff

    Reviewed May 2, 2023

    The homebuying was an easy process. But on some of the problems we're having with the home, it hasn't been the greatest process. The plumber is hard to get ahold of. But there’s a guy named James ** who is affiliated with Hot Springs Clayton Homes. He has been very helpful in everything. He has tried to get in touch with the plumber.

    We smell a sewer behind our house. It has been going on for a while. Back in October, it wasn't raining when we got the house. It smelled bad. Clayton Homes said that they would get the plumber out as soon as they could. The plumber came out not long ago and said, “It's just because the ground is saturated.” I took that with a grain of salt because I know better. That's the only complaint we have about our home. My favorite feature is the big bathroom. I like the big walk-in closet. I love the two vanity sinks. I only wish the shower was a bit bigger.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your experience with us, Chase! We strive to be better with each piece of feedback we receive from our customers.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 2, 2023

    We had to change our original home that we had picked out a couple times because Clayton Homes wasn't making the model. So, it took a lot longer than anybody expected. It was not due to them though. It was just the circumstances. Everything went smoothly as far as the process. They told us when it was gonna be in. They're still in the process of getting some things squared away. They were just in the process of moving. The guy, Matt, at Farmville, came in later on in the process and he jumped on it. He was a very personable guy and very knowledgeable about everything. A lot of people don't impress me, and he impressed me. He's very business mindset. He jumps right on things if he tells you he's gonna do something.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hearing this feedback means so much to us. Thank you for taking the time to share rave reviews on our team members and service, Josh!

    Verified purchase

    Reviewed May 2, 2023

    We found the home sitting on Clayton Homes' lot and we liked it and bought it. Everything was lovely and I was happy. If I need to buy again, I would go back to Clayton Homes.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback with us, Johnny!

    Verified purchase
    Punctuality & Speed

    Reviewed May 2, 2023

    We started looking at Clayton Homes and they seem like they're built a lot better with the spray foam insulation so we decided to go with that. The process was fairly easy and everything went pretty fast. I haven't got my central air set up yet, but that's because we don't have power there yet. Other than that, we love the home. It's very nice and well-built.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Gage! We're excited for you to get into your new home and enjoy it!

    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed May 2, 2023

    We walked in Clayton Homes, talked to the ladies and they were all friendly. We looked at a home which was out of our price range by the time we got financed. The girls there at the lot in Chillicothe took a couple of days, put together a home, called us and said, "We got a four bed, two bath that will work for you guys." The house needs a lot of love and care. But it will do. Clayton Homes has the worst contractors, but they have wonderful employees there at Chillicothe.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Paul, thank you so much for taking the time to share your buying experience with us. Clayton Homes strives to provide world-class customer care, and we're sorry to hear that you had a poor experience with the contractors. We will share this with our local area retailers.

    Verified purchase
    CoverageTechStaff

    Reviewed May 2, 2023

    I did my application online on Monday and I went to Clayton on Saturday. We looked around. I didn't really find anything that was on the lot but their rep told me about the Breeze, which he could get for me. I've seen that one and I liked it. I went to Northport to look at it in person because they had one on the lot. My rep was awesome. Having my home put into place was great and the guy that brought it out was amazing. He was really nice and sweet. All of that happened in a couple of days. I signed on that Saturday and it came out that Tuesday or Wednesday. All in all, it took two weeks because I had to get my stuff together. During the walkthrough, we found that we had one missing piece on the outside. Clayton ordered that piece and replaced it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing this detailed feedback with us, Brittany! We really appreciate you choosing Clayton Homes!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 2, 2023

    Buying from Clayton Homes was quick. Stuff worked out in our favor. I could contact the rep at any time of day. He would answer or get back to me. He was good with questions before we received the home. We were looking for a three-bedroom, two-bath. We had looked online and found it and went to that location to look at it in person. We went that route instead of the other routes because there was a $100,000 difference. Also, it's bigger than what we had. But the quality of the build could be better. The trim work is either overlapped or there's a gap in between. I could tell they put it together quickly. A lot of the staple holes for the walls are visible. It could have taken more time doing it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your homebuying experience with us, Braden!

    Verified purchase
    PriceStaffRates

    Reviewed May 2, 2023

    I had a good experience with Clayton but the mortgage company was long-winded. They wanted all kinds of different information from all over the place, and it took a while to get the home buying process done. I started about mid-October and I was in by mid-November. I like the anniversary home the best, which is what I chose and it suits my needs fine. The shower has good hot water and plenty of room. I'm happy with what I got and I made a good deal. The price and timing were both right. They even gave me a free, nice, big front porch with big wooden steps. Clayton at Lake Charles was great. The rep was on time and gave what he promised, and I was impressed with the way he hustled through everything.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    This is wonderful to hear, Gary! We're so happy that you had such a great experience with our retail team and love your home!

    Verified purchase
    Customer Service

    Reviewed May 2, 2023

    We started the paperwork during peak COVID and it was a lot quicker to get a Clayton home at the time than it was to build a house. We had issues with land survey and tests but other than that, it all went smoothly. Everything was great. It's nice to have a nice place to call your own to relax in. I've already recommended a couple of different friends to buy one, and one of them is actually purchasing.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Matthew, thank you for your feedback about the home purchasing experience you had with Clayton Homes. It's so great to hear that you were about to find a home to meet your needs within the time frame you wanted, when much of the home building industry is experiencing delays. We want to make homeownership a reality for each and every customer!

    Verified purchase
    Staff

    Reviewed May 2, 2023

    Everybody at Clayton has been really great to work with. The girls in the office where I bought the home have been super. They have been way more willing to take care of any issues I might have. It was a great home-buying process.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to review your homebuying process, Rebecca! We're so happy you had a wonderful experience.

    Verified purchase
    Punctuality & Speed

    Reviewed May 2, 2023

    The home-buying process at Clayton was fine and quick. Our salesman, Trey, was efficient. However, after the setup, I wasn't satisfied with the guys that came up to do the trim work. They still got work to do on it. They'd come out and do a day's work and it's a month before I can get them to come back.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Wanda, thank you for taking the time to share your experience with us, as Clayton Homes takes this feedback very seriously. We will loop in the retail location to get updates on scheduled repairs.

    Verified purchase
    Staff

    Reviewed May 2, 2023

    I highly recommend Clayton if you're looking for a home or retirement home. They brought it out here and set it up within three months. The reps were also helpful as they could be.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much Mr. and Mrs. Slagle!

    Verified purchase

    Reviewed May 2, 2023

    Clayton was the first place we went looking and I looked at the home I fell in love with. I was never pressured into buying it. I like the home the best as well as the guy who showed me the homes. The home buying process was great. They answered every question I had and the guy had knowledge of what he was doing. It's a very good experience to deal with Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your feedback, Harold! We're so glad you had a positive homebuying experience.

    Verified purchase
    Customer ServiceCoverageSales & MarketingMaintenanceStaff

    Reviewed May 2, 2023

    Clayton was excellent. I handed them the money and they pretty much did just about everything for me. My sales rep was Jill and she was great. She gave me her personal number and any time I had a question or called, she picked right up and answered them. The home is great as well. Since we moved in, their reps came in here and fixed the things that happened when the home was on the lot because it was being showed. But ever since then, we haven't had any problems. We had one issue and when I told them about it, they were out here the week after to fix it. So, they have done everything that they said they would and I'd recommend them. They made this purchase one of the easiest things and took all the stress out of it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear you had such a wonderful homebuying experience, Isaiah! Thank you for choosing Clayton Homes!

    Verified purchase
    TechSales & MarketingPunctuality & SpeedStaff

    Reviewed May 2, 2023

    We purchased a double-wide home from Clayton and we chose the one in Corbin because the sales rep, Jeffrey, worked there. He was fantastic and he answered all of my questions. I really hated the built-in entertainment center in the living room and I didn't really love the other option which was a fireplace. So I kept going back and forth, but Jeffrey didn't push me either way. He said they could fix that and still get us a home in the time they said that they would. He was very helpful. I ended up not getting a fireplace or an entertainment center. I just got a blank wall there and I love that the best. I didn't know it was an option until he told me.

    My husband liked the floor plan of this home the best and I settled for it because he loved it. I also liked that it's completely drywall and has no plastic walls. And it's very neutral that I could decorate it the way I wanted. But I was not very happy with the process of getting the home set up. The setup crew was a big disappointment and the process took a couple of weeks. When they actually got here to do the work, it seemed to go very quickly. But they came out once and did part of the work, then they couldn't come back for five days because somebody didn't have a driver's license. So, their setup crew was contracted out and only one person on that crew was a licensed driver and his car broke down. Other than that, working with Clayton got me to move back on my property and in my own home before Christmas. They also got it delivered onto the property in the time that they promised.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Nancy! Thank you for this feedback! Clayton Homes strives to provide a world-class customer experience, and we're happy to hear that our retailer kept in communication with you to make sure all commitments were completed in a timely fashion.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed May 2, 2023

    We bought a four-bedroom, single wide home from Clayton. All the other ones that we looked at had three and we really needed four without jumping up to a double wide. The price increased a good bit going from a single wide to a double wide and we were trying to keep as much of our money as we could without making any kind of bigger purchase. So, the home fits our needs right now. Our sales rep was a super nice guy and he always answered the phone when I called him. If it was something he couldn't help me with, he would refer me to the person that could or get them to call me. The actual moving and setup of the home went fairly quickly. At first, we were thinking it was going to take a little longer than we had hoped. But the weather stayed clear and the setup went fine.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thanks for taking the time to share this feedback with us, Jason!

    Verified purchase
    Coverage

    Reviewed May 2, 2023

    My Clayton home has a good living space and a big kitchen area. They laid everything out simply and everything was seamless from the start to the finish. My home is up to my standards. I did claims for small cosmetic things here and there from whenever it came from here to my property, and that was covered.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for the feedback, Lane! It's so nice to have a big kitchen and living area! We're so glad you love it!

    Verified purchase
    Maintenance

    Reviewed May 2, 2023

    For the most part, my experience with Clayton Homes has been very positive. I bought through a different lot because it was local to me. But I found a home that I was looking for on another lot. They didn't have one available, but they told me where I could find one. I bought out of Jasper, but the lot was in Northport. I did a walkthrough and there were a few things that had to be fixed, but there was nothing major that had to be repaired.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback, Robert! We're so happy that you had a positive experience.

    Verified purchase
    CoveragePunctuality & SpeedMaintenance

    Reviewed May 2, 2023

    Everything was straightforward. Michael over at Clayton Homes was great about walking us through the process. Everything was done in a timely manner. The home has great quality. Getting the final finishing touches has been an easy process. We've had one of the same gentleman for the repairs from the warranty group and he's been great. We're still waiting on our touch-up paint though. They ran out of our interior color, so they are waiting on that to be delivered. There were a few fixes as the home settled with doors, etc. but nothing major. We've been happy with everything thus far.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your feedback with us, Kaylee!

    Verified purchase
    Sales & MarketingStaffFollow-Through

    Reviewed May 2, 2023

    Clayton Homes did what they said. The whole experience from the salespeople to the people that brought the home was good. Derek was a pleasure to work with. He got the trailer down here when he said he would. It was set up and ready for move in when it was supposed to be. It worked out beautifully. We got the Pride model and it's spacious. It's got 4 bedrooms. It seems to be a good built home. We're glad we went with Clayton Homes. I've told people to go there if they need a mobile home.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for recommending us, Shela!

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed April 30, 2023

    We purchased our first house through Clayton and then, we went back to them to buy our second one. The rep made the purchase super easy. He answered all the questions and helped get extra stuff set up, even though he didn't have to. He went out of his way to do it. It was a great experience. The quality of the home is good. But there are some things that could be worked on and they're coming to fix them. When I have an issue and I call them, sometimes it's easy but sometimes I can't ever get ahold of them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Kevin!

    Verified purchase
    Staff

    Reviewed April 30, 2023

    The consultant was a really nice guy. He answered all my questions. I chose a home that was on the lot and I feel good about it so far. It’s good. They were very nice where I bought my home at. They were really good and very professional.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing this with Clayton, Margaret!

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed April 30, 2023

    Clayton had more options for our price range and Stephanie, who I worked with, tried to help us find the right house for us instead of trying to get the money. Also, they helped with making sure we understood everything very clearly. It was an easy process to get everything delivered and finalized and closing didn't take long. I really like the quality of the home and we have a one-year warranty with Clayton, so if anything were to happen, we could just call them and they would fix it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    That's great to hear, Haley! Thank you so much for sharing your feedback with us!

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 30, 2023

    We went to Clayton Homes LaFollete and it was terrific. The salesperson, Brenda, was very good. They were responsive and they answered all our questions. They let us know about options. Getting everything delivered and set up took nine months but that was due to no fault of theirs. We had told them at the outset that it was contingent upon us selling some property so that we would have money to do this and that took forever to happen. They told us at one point, “We have to get this off of the lot. So, are you ready for it now?” And we said, “No, we're not.” And they said, “Well, then we're gonna put it somewhere else in the meantime, but keep us posted.” They let us know on their end that they needed to move things along but they were still willing to work with us. The quality of the home was better than expected.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear you had a wonderful experiencing, Andrea! Communication is very important and something we strive to excel in for our customers. Thank you for taking the time to share this feedback!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed April 30, 2023

    I could not afford to buy a home because of the inflation. But Clayton Homes was very affordable. It met my need. It was an awesome experience. My agent was very, very professional, and very knowledgeable of Clayton Homes. It was almost like he was my brother. He was there to help me out and to encourage me. They made it easy for me to be able to purchase the home. I had another property that I needed to sell first so that I could purchase this. They informed me all I needed to do, which was to complete paperwork, leave a earnest money, and they'll wait on my other property to sell. It was very pleasant. At the main office, everybody there was so happy for me when we closed on it. I was very, very satisfied and pleased with how they handled everything from the start to the finish. The home fits my need. I'm a single lady and I really like it. I've only been in it for eight months and I've enjoyed it since I've been here.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Mary, we are so happy to hear this feedback! We love when the process is streamlined and our customers needs were met or exceeded!

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 30, 2023

    The sales folks that work at Clayton were super nice. They showed us everything, they acted like they cared about us, and there was no pressure. Getting everything finalized was super fast. We ordered a custom home, which came in before we thought it was going to and they delivered it right away. It was an easy install and they did a great job getting it in there. Also, there's an extended warranty on all of the appliances if you register them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your feedback with us, Mark! We are so happy you had such a great experience!

    Verified purchase
    Staff

    Reviewed April 30, 2023

    I loved the model of the home I chose and I didn't wanna look at any other trailer. The living room is nice, I love the way the bedroom and the bathroom are designed, and the tub is like a hot tub with the way it was made. It’s perfect for me. Also, the rep took the time to walk and talk me through everything and made me understand a lot more about it.

    The quality is good. They just had to do a little touch-up on it. The one thing I didn't like is that my wall in the master bedroom bathroom is still buckled and not pressed against the wall. I can push my hand against it all the way down. The guy they hired said he can't do anything about it and that the only way is to drill some screws in it, but then he said it might leak like that.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Donald, thank you so much for sharing your feedback! We will share this information with our builders!

    Verified purchase
    Customer ServiceTechMaintenanceStaff

    Reviewed April 30, 2023

    The roof is leaking. It flows on the walls, ruining carpet. Also, the windows not shutting properly. They came out but they still haven't finished the work on the house for the problems that we have. I called them back and the rep just called me this morning. He said that they're gonna try and get out. He'll call me on Monday to get out sometime next week to replace all the windows. The windows have a big gap in them and leak air. They're taking too long to do the repairs. But the experience with Clayton Homes has been okay.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Cynthia, thank you for taking the time to share your feedback with us. We strive to provide a world-class customer experience and are committed to getting all repairs completed. We do see that the retailer is working to complete this work order. Please let us know if you have further concerns and need assistance.

    Verified purchase
    Staff

    Reviewed April 30, 2023

    The rep was great. She made sure that I would get what I wanted, like the large tub. But when the house was delivered, it was not the correct tub so they got me the correct tub. I was at work when they delivered the home. But my mom was home and it all looked like it went really smooth. They were able to maneuver and get the home in place. I love the home. The only thing is that the floor squeaks a lot. Otherwise, it's great.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Samantha, thank you so much for sharing this feedback! We're so glad to hear the team made it right and got you the tub you wanted!

    Verified purchase
    Staff

    Reviewed April 29, 2023

    The home-buying process with Clayton Homes was great. It didn't take very long after I found the one that I wanted. The reps were wonderful and went above and beyond. The guy that sold the home to us was top-notch and Pam, the one that runs it, was great. It was a memorable moment when Clayton delivered the home. We live on a gravel road and we could hear them coming and when they pulled in, we were very excited about it. I love the home. We had to have it as some of it is handicapped accessible and they worked very well with us to do that. We have bigger doors and a walk-in shower. The installation was good but the cabinets have paper over them. It's like a laminate-looking thing that looks like wood but it's not, and it's thin. But the home has plenty enough room for my brother to get around in his wheelchair. It has worked out well for us.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share this feedback with us, Linda! We're so happy this home has met your family's needs.

    Reviewed April 28, 2023

    CRAP QUALITY, ROOF#1 + MATERIAL. CLOSE THEM DOWN. Complete fraud and scammers. Prey on customers to rip them off as much as possible!! NEVER PURCHASE CLAYTON HOMES! They are the worst! LEAKS. LEAKS!

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Brenda, thank you for reaching out. We're sorry to hear of these frustrations. It was advised to you as well as the customer that Clayton would not be addressing the roof as this concern was made known outside of the warranty, and the insurance claim was denied. These issues would fall under homeowner maintenance as determined by our home building facility.

    Verified purchase
    Staff

    Reviewed April 24, 2023

    I would recommend Clayton Homes because the people are friendly and they handled their business of getting me into a home. I liked the swiftness of it and Clayton Homes' attentiveness to me during the process. Also, how they stayed on top of me to get things that they needed from me in order to keep the process moving along smoothly. I love my home.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    This is wonderful to hear, Cherrese! We love feedback such as this! Thank you for choosing Clayton for your homebuying needs.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffSales Tactics

    Reviewed April 23, 2023

    I started the process on my own because we moved from Georgia to South Carolina. I toured every double-wide that Clayton had. I was looking for an extra room for a guest room plus my office. On a weekend, I brought my fiance in and we did the same thing. We picked out the same model. It was one of the largest models Clayton had right there. It had a huge master bedroom with a master bath. It had a separate tub and shower. The shower is what we really love because it has glass doors and sides to it. We like the way that it was built. The house also has a huge laundry room that could have been another bedroom. I have the little cubbies and everything in it where you can put coats or whatever you want to do with it. It has four bedrooms and two baths.

    We were very satisfied with Clayon. I looked at three different places before in the process and I did not like the pushy salespeople and them following me from room to room when I'm trying to look at something. At Clayton, we had one salesperson that did just that. We've seen their guy William there and we asked him, "Can you just be our salesperson? I wouldn't want this other guy. I just got a bad vibe with him." William ended up taking over and it was such a smooth process. I liked the way that William talked to us. He wasn't pushy and if we had a question, he told us to call or text him. We did. He was so nice about the whole process. He was just so sweet and genuine. He was willing to help us any step of the way. We had an issue with the financing stuff to begin with where the lady that was handling it got fired in the middle of it and we were not told until three weeks later.

    I kept wondering, "Why am I not getting a phone call back from her? Why am I not getting an email back from her?" Finally, somebody else called she was taking over as the initial lady we had was no longer here. We already put a deposit down on the double-wide and we were just so patient. William kept telling me, "I know all the hassle you're going through. But I guarantee, it's yours because I've already told my boss and everything." William made the process so much easier.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Kelly, thank you so much for taking the time to share your feedback with us! We're so happy that you had a great experience and the process was made so much easier with the team you worked with.

    Verified purchase
    Staff

    Reviewed April 22, 2023

    Clayton is a very reputable company to deal with. It made some rough times easier. The home consultant that we worked with was very thorough. When he said he was gonna get back with us, he got back with us. He was very conscientious. Even if there was no progress, he made sure he let us know what was going on. The home-buying process was very forthright and smooth. We moved here from Canada, and we bought another trailer. Then we decided it was too small and we had to get a bigger one. They were very helpful. There were two trailers set up in the park that were brand new, and we bought one of the new trailers. It was already set up, and we got a really good deal. They gave us three free months of lot rent where it was placed. Financing was smooth. As far as the home, it is centrally located to everything that we use and need.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Esther! We truly appreciate you and we are so happy you had a great experience.

    Verified purchase
    CoverageStaff

    Reviewed April 21, 2023

    We stopped by a couple of different home builders, and we thought that the quality was pretty good with Clayton. They were very personable. They had a model on-site that was close to what we were looking at. It was presented as a model that was coming to the store, and we could get first dibs on it. It fit what we were looking for, so we did that. It was just not delivered the next week as they led me to believe. It was months. As far as the home, I like the way the living room is and the entertainment center area. It looks great. We're in our 70s now, so we wanted something small, and we have found that this is perfect. It has a spare bedroom and I've got an office out of the deal with the other bedroom. We also have a nice, spacious master bedroom.

    The only drawback is the quality is a little bit lacking here and there. The molding that's around the house, the windows and the corners are loose and hanging out. The bathtub in the secondary bathroom had a gouge in it from when it was installed, so it had a hole cleaned through it. Clayton did finally send out a fiberglass repairman. There were some holes in the wall where the doors had slammed into the walls when they shipped it. Their solution for fixing it was just putting a little plastic doorstop over that hole. I still got my holes.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for choosing Clayton, Larry! We love the home model you chose for those exact features!

    Verified purchase

    Reviewed April 20, 2023

    Clayton Homes did well at selling. Travis was really nice. They could improve the people that built the home, though. They did a sloppy job on it. They’ve been working on it. It's looking better. We had to upgrade the shower. The chrome around it was cracked all the way around. It was never smoothened out. The sheetrock wasn't good. The paint job was yucky, and the thing that goes over the hot water tank that they brought wasn't even.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Jennifer. We will share this with the appropriate teams.

    Verified purchase
    Customer ServiceContract & TermsTechSales & MarketingPricePunctuality & SpeedStaff

    Reviewed April 19, 2023

    Clayton Homes seemed knowledgeable and very organized in their office. They did not push the sale. They answered all of my questions as far as servicing and what material this is made out of and didn't try to push the more expensive home. And Clayton Homes has a good reputation. They got this company to deliver the home and set it up. And not only did Clayton communicate with me constantly, but the people that they had doing different things constantly communicated with me. I always had backup phone numbers to call people. If anybody didn't show up, they would always call or make other arrangements before the date.

    My home was on the lot because someone had ordered it and could not get it. Because it was there, it only took 30 days to get it onto my property. But because it was a big time for selling, it was another three months before I got in the house. And scheduling the different things that had to be done. So far, I've been very happy with it. I have a complete year warranty as far as the Clayton services. And they've been great. There only has been one or two times that I said, "I need you to come out as soon as possible." And it was just the things that were wrong were due to hurrying up on the assembly line. It was a crazy time for everybody and it was something wasn't connected right on the master shower on the inside of the wall. But the service technician that they sent out from Clayton was knowledgeable and right on the ball. I'm satisfied with the product and the service.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hey Cindy, thank you so much for taking the time to share your overall experience with purchasing a Clayton Home! We are so happy to hear that you had such wonderful feedback for our team.

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed April 18, 2023

    The salesperson from Clayton Homes was fantastic from start to finish. We've been in the house for six months. A month ago, he called us just to see how we were doing. The scheduling and the construction part were frustrating though. The girl was new and she wasn't very organized. We closed on the house, and they did nothing for 28 days. Then, when they came out, they didn't even tell us somebody was coming out to the property. Luckily, the salesman called me and said, "Hey, we got a crew out there to do the foundation." It was a good thing I got out there because they were gonna put the house in the wrong place.

    My biggest complaint to the office supervisor was communication. I can understand if there are scheduling conflicts with the subcontractors and they can't get anybody here in 28 days, but they could have called me and told me there was a problem with the subs. Communication is key to everything. They also didn't do a good job of coordinating.

    As far as the home, my wife loves the accent wall when you first walked in the door. She loves that kind of farmhouse feels to it. There was a lot of light, so we weren't hurting for lighting. She loves the way the kitchen was set up. The home has an open floor plan. It flows really nicely. Then, the exterior of it is really simple. It's black and white.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    That's great to hear, Raymond! Thank you for choosing Clayton!

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed April 17, 2023

    We looked at a Clayton home and a Brantley gentleman showed us the first one then he went and got a different job. The sales manager, Adam, took it over and he could have handed it off to somebody else but he kept it. We were paying cash, so I was a little worried about what would happen because we were paying for a lot of the stuff. But everything was really good. I already have a stressful job and he knew that we were going to be doing a lot of the work ourselves. We also had a significant delay with the county on the septic and he was trying to help us out with that too, especially for budgetary purposes. For somebody like us, we had the money and we were able to pay the difference. He was just very reassuring.

    Getting the house moved was a lot quicker than I thought. Clayton moved it for us and did the setup. I had done the gutters through Clayton and we had to wait for some of the stuff that we were doing. We were expecting, "We can do all this," but we decided, "Go ahead and get somebody to do the gutter." We had asked them to do some of the other stuff that wasn't originally contemplated, that we were gonna do it. They were very agile. Also, I sat there and was like, "Oh, well, we can do this. We'll do all the brick work ourselves." Adam found us somebody else that they normally use. I was able to text all the time and just say, "Hey, what about you guys being able to do this? Can you give me a cost for that?" Clayton was very quick in responding. For somebody like myself that's paying cash, I need to know that estimate for budgetary purposes.

    Clayton even sent somebody out and took pictures because we went all out on our deck. We have a nice deck and we did a lot of that work ourselves. We bought this for my daughter and granddaughter and son-in-law to move in. They were so excited and I was very blessed to be able to do this for them. It's perfect for them. They're just so happy and I couldn't be happier to be able to do that for them. It was a little overwhelming when I was putting that much money out of pocket into the home. But they've made it their home and doesn't matter if it's less than 1,000 square feet. They've made it beautiful and. You can take something like a standard basic package and change out some light fixtures and stuff. We've cleaned it out for next to nothing.

    We did put a lot of money in the deck and it looks good. We've got it covered and they have the best view in the whole property. When Clayton came out, they just said, "You picked the wrong location for them..." They have a better location. I said, "I know. I'm beginning to wonder why put them out here." But that's okay. They're happy. I definitely recommend Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for recommending us, Shannon! We are so happy to hear that everything during the process met your family's needs.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed April 16, 2023

    The girl I dealt with was a really good saleswoman. She would call and tell me this and that. I found the home I wanted on the lot and paid for it. Two weeks later, it was brought to my property and set up. It's very nice.

    But I bought my home out of Greenville and I had a little trouble with the manager there. We had a few ugly words 'cause I had to get them to come back to my home. They didn't put the ridge cap on at the top of the trailer. So, the wind came through and blew it all off. He told me it was an insurance problem. But the guy who set the trailer up came and said it was his fault. He said he had hired some new people that were no longer with him and they didn't do the job right. He said it wasn't an insurance problem and that he was there to fix it. I haven't had any trouble since.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Michelle, we are so happy to hear that you love your home. We regret to hear of any issues you had during the purchase process, but glad to hear that any concerns have been resolved. Thank you for choosing Clayton Homes.

    Verified purchase
    StaffTransparency

    Reviewed April 16, 2023

    The process with Clayton was very smooth. It was as streamlined as possible. Everybody was very helpful. I understand they had other clients and deadlines and they did keep us updated in a timely fashion and they did everything they were supposed to do in a timely fashion in the time frame that they said. The overall quality of the home is great. It's what we expected, what we ordered, and everything seems up to par. Overall, it was a good experience. I like it. I recommend them to anybody.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    That's so great to hear, Alan! Thank you so much for choosing Clayton Homes!

    Verified purchase
    Customer ServiceCoverageTechSales & Marketing

    Reviewed April 16, 2023

    Purchasing from Clayton Homes was very easy, like buying a car. From seeing the trailer on a lot, it was at my house in three weeks. There are a few soft spots in the floor I could feel that the floor gives a bit. Besides that, it's good quality. Clayton missed a few things because I spoke to somebody that wasn't involved and it was a different party that came out and fixed it. He didn't have my original list. He called the sales manager, Ms. Sue, and within two days, he was back to the house repairing all the extras that I had. We were impressed. It was done in a timely fashion and it was easy to get in and out.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Cody! We're happy to hear that any concerns you had were resolved in a timely fashion.

    Verified purchase

    Reviewed April 15, 2023

    Clayton Homes played around once they got my trailer on the land. I did everything I had to do. I got the water and the lights hooked up, and they didn't wanna give me my keys until I threatened. They kept saying that they had to do a final inspection and go in there. But I told them I could clean my own house there. They said it was still gonna be dirty because of the workers that were putting it together. But even after they put it together, some stuff still wasn't right. In the master bathroom, there are two sinks and one of the sinks wasn't working. They had to order a sink. It took almost six months for them to get the sink to come. There were also soft spots on the flooring. It took them about eight months to come fix that.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Kenneth, thank you for taking the time to share your feedback with us. The cosmetic issues you are mentioning is the very reason we insist on a final walkthrough of the home before the customer is handed the keys so that we can ensure all concern items are accounted for to complete repairs. We will share this feedback with our teams.

    Profile pic of the author.
    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenanceStaffBillingRatesTimelinessFollow-ThroughHonesty & Transparency

    Reviewed April 14, 2023

    Clayton Homes that I deal with are very rude, neglectful, abusive and truly don't care about their customers. In 2021 I put $100,000 down on a home. It was built in Feb. 2022. We closed on the financing in June but no one wanted to do their job. Lots of broken promises, never a plan, never communication from them till the day they said our house would be here the next day. That was November 2022. First I was told 2 weeks to set up before moving in then told it;s always 6 weeks after delivery. Not true! Promised my home would be ready to move in Jan. 1st 2023. No one has been out here for months to finish anything and it's now mid April and still can't move in. It's not finished.

    Clayton has robbed us of all my savings. In Nov. When old home was demolished we had to stay in motels we thought for only a couple weeks. Eating out everyday, driving back and forth to see my husband I had to place in a home as he is disabled in a wheelchair and needs care, storages for over a year, laundromats, 400% increase in electric bill after house was installed and so much more.

    No job was done right. House at one end was underwater when it rained and they sent out terrible contractors crew to fix it but left it with house still lower, so useless. Told nothing but lies and excuses from the start and left broke because of their neglect or care. They had to pay our mortgage since it's their fault we are not in as I'm not paying for a house I can't live in. There are a list of things I can tell that's gone wrong but you get my point.

    Clayton should fire its heartless, horrible employees. They also put the cost of things they forgot to add in price in paperwork so you don't notice that's their responsibility. They're sneaky! They won't even answer my calls or texts since January. So I'm stuck with a horribly put together house that costs $303,000 total which I could of had a stick built home built and living in it already for less money and stress and total inconvenience. Putrid!

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Jacqueline, we appreciate you reaching out and sharing this feedback with us. Clayton Homes strives to provide a world-class customer experience, and we were very sorry to hear that you weren't satisfied with our retailer's efforts to put you in this home. Due to financing aspects that we have no control over, there was a delay in securing funding for the home. Once the loan process was completed, we were able to start the permit process which took 2-3 months, including the demolition of the existing home on the property. Upon issuance of the permits, we immediately had the home delivered and set up. We completed all contractual obligations in late December 2022. You were unable to obtain a certificate of occupancy until late last week due to your home's well not producing enough water to properly operate the fire suppression system in the home. The additional pump needed was not part of Clayton's aspect of work.

    Verified purchase
    TechPriceRefunds & PayoutsMaintenance

    Reviewed April 14, 2023

    The home-buying process with Clayton was awesome. Tommy and Jessica, the salesmen up there, went above and beyond. But their maintenance ain't worth a nickel. I got cracks in the ceiling from the move and all my GFI plugs in my three bathrooms haven't worked since about a month in. They were supposed to be sending somebody out there to fix that for me but they haven't come out yet. Aside from that, the cabinet doors are falling off and the house ain't seven months old. You look up there and whoever put it together looks like they missed a screw hole a couple of times before they got it right. They came back one time and said they had to get some ceiling techs and I ain't seen them anymore.

    Then, if you set the heater on 75, you wake up and you're in a sauna. It'll be up on 90 right by itself and it will not shut off. If you cut the air conditioner and set it on 72, then you get up and you're wrapped up in a blanket like you're in Alaska. They tried to charge me $185 to swap it out to the person that come and installed the unit. But I told him that it was brand-new and it's been going on since it was new. Why did I pay $1700 a month and still have to pay for that when the trailer was brand-new?

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi William, thank you for taking the time to share your feedback with us! We will certainly share this information with our teams in order to better our processes.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 14, 2023

    The purchasing process ended up getting a little rough on both sides. But we got along and worked together really well to overcome the different road blocks in the way. But all in all, I felt like a mugging victim by the time I was done signing the papers which is standard among first-time home buyers. Most of that problem was caused by the real estate agent that was representing both the seller and myself. He wasn't very technologically conversant and nearly ruined the whole deal on closing day. The people I was buying the property from are very experienced at selling property. Like any normal human being with half a head on their shoulder, they want all the numbers to match up. They weren't matching up and he agent wasn't able to send them DocuSign documents, which are pretty standard in the business world these days.

    talked to them for about two hours on the phone and got them calmed down. I got them to the point where they were willing to give me one more chance to make things come out right. Between the legal assistant and myself, we managed to make it happen. We saved the whole deal at the bottom of the ninth inning.

    My only real problem with the home is that the trim work is just so cheap and shoddily installed that it falls off the walls without me touching it. Also, the door doesn't reach all the way to the floor. It's five inches short of it. I'm gonna replace them eventually with antique, solid wood doors that are gonna be trimmed down for the purpose. I kept asking for a diagram of the inner workings of the home where the control runs were on but I never got that. I gave up after asking for the sixth time.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi John, thank you so much for reaching out and sharing your feedback regarding purchasing a Clayton Home. We strive to provide a world-class experience to each and every customer, and we're sorry to hear that you experienced a number of frustrations throughout the purchase process. We will use this information to better our processes and ensure a more positive communicative experience.

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed April 13, 2023

    We were looking at mobile homes and the Clayton home was the one my wife liked the best so that's the one we bought. We had some specific things that we wanted. My wife brought walls, ceilings, vinyl floor all the way through, and HVAC ductwork in the ceiling. We made some minor changes and Clayton was able to make all of those very easy to do when we sat down with the salesman. He was very good.

    We're pretty happy with the home. We've been in it for a little over six months. We have a few snags which you always have with a new home and Clayton has been very responsive to take care of them when we call them and tell them we got a problem. It's just it takes us a little while for my schedule and their schedule to align. Sometimes, it's three or four weeks after I call them and tell them because they already have some work scheduled and I already have some work scheduled as well. We just have to work together so we can finally get it all together.

    I still have a couple of issues that they've come out and worked on. They can't seem to get them fixed. We have vinyl siding and for some reason, we have two pieces that continue to pop loose. Technicians have come out and fixed it three or four times. They fixed it three weeks ago and now it's popped loose again. The guy said, "If it pops loose again, we're gonna have to do more work rather than just keep popping it in place. We're gonna have to probably dig into it and find out why it's popping loose." Something's got it in a bind. That's really been the only ongoing problem I have.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Earnest, thanks for taking the time to share your feedback with us! We're glad to hear that you had a positive buying experience! We will continue to work with you to resolve the vinyl siding. Please let us know if you have any further concerns and we will loop in the appropriate parties for support.

    Verified purchase
    TechPunctuality & SpeedRefunds & PayoutsMaintenanceStaffBilling

    Reviewed April 13, 2023

    I was extremely satisfied with the Clayton salesman. He's very nice. He was very understanding about stuff. It was very easy to give them stuff like my license and such that he needed. He was very patient with me on waiting for me to get my Social Security card because I didn't have it at the time. The only thing is they said that they would broom clean my house, but they didn't, and they tracked a crap ton of clay into my house before I even had a chance to move in. They didn't clean it up. They could have at least swept it up to where I could just easily mop it up when I moved in.

    Also, they could make sure my well is properly insulated and that it won't have any problems to where I have to buy a new one. If there's a chance that they could help me have a deal as far as making me have a longer mortgage payment as far as year-wise to get a new one in for my house. I would do that because the one I got now, they said that it was fine, but it's not. So, I had to get a few things added to it to make it fine. That came out of my pocket because they own the property until I finished paying it off.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Amber, thank you so much for taking the time to share your buying experience with us. We're sorry to hear that the retail location did not ensure a better experience for your first time in your new home. We will share this feedback with the team in order to better our processes. Thank you again for bringing this to our attention.

    Verified purchase
    Staff

    Reviewed April 13, 2023

    The rep who helped me was very thorough. I had lots of questions and they were answered. I told him what I want and didn't want and we looked at what we had. I'm very comfortable in my home, although I don't have the storage space that I used to.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your feedback with us, Cheryl!

    Verified purchase
    MaintenanceStaff

    Reviewed April 13, 2023

    Rip from Clayton helped me out and he was so nice and understanding about my situation. He immediately tried to help me as much as he could. I really appreciate him for everything he helped me through and I absolutely adore my house. I really liked the layout of how the master bedroom is on the opposite side of the other one and I also liked the bar with the kitchen. It has a lot of storage, too. I bought land previously and I moved the home there. The crew was pretty cool. I know one of the maintenance guys, Gary. He was the one that did the walkthrough with me and Rip and he had all the answers to all the questions I had.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your buying experience with us, Allyson!

    Verified purchase
    Staff

    Reviewed April 13, 2023

    The whole purchase process at Clayton was good. They provided a good service. They were also very helpful.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your experience with us, Eva!

    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed April 10, 2023

    The process was quick and the young lady who helped me, Amber, was amazing. The process took a week and they had to do all the checks. The only negative thing was that it took a month and a half to get everything hooked up. Also, I had a problem with my electrical. The box to the into the trailer was defective and I lost half the power to my house during three days that it was below freezing. But, it worked fine. They had to put a new wire. Other than that, they were good people to work with. I got a good deal so I wasn't disappointed.

    The quality of the build I got has been good. But I also understand that it is a mobile home so it's not up to the same standard as a stick-built home from a reputable builder. But it completely meets my specs and I'm happy with it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback, Henry!

    Verified purchase
    Staff

    Reviewed April 9, 2023

    Go and talk to Clayton Hones and see if there's something there that would fit your needs. If you compare it to having a home build, doing it with them is a lot easier. Everyone was knowledgeable and it went through smoothly. I started off with one guy named Matt and he got promoted. He was my contact for 90% of it. But at the end, it got shifted to someone else. We liked the floor plan on ours. The best was what it amounted to. And we liked the day lighting. It has little windows at the top for the ceiling. We also like the kitchen farmhouse sink and the garden-style pub. We liked the way the kitchen in this one was laid out the best.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your experience with us, John! We are happy to hear you found a home model to fit your needs!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 9, 2023

    My rep knew everything that we asked. I was impressed by his friendliness. I kept going back and forth to different mobile homes and he was really patient. He was not frustrated and he took his time with me. I picked out the Maverick which has dark wood trimming all around. But that's what I didn't want and I still don't like the look of it. Other than that, use Clayton Homes. They tell you everything upfront. They follow up on everything.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Leticia!

    Reviewed April 7, 2023

    They dropped back half of house. 1 outlet was never wired. All walls are flat paint. Everything was made of cheapest material they could get - plywood, counter was replaced within 6 months, electric problem.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Loretta, thank you for reaching out. We're sorry to hear of this experience and would like to learn more. We will be contacting you privately in order to assist.

    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsStaff

    Reviewed April 6, 2023

    They were very easy to work with as far as what I wanted. They went to the factory a couple of times, coming back and forth with my questions. Eventually, because I had so many questions about specifics, they connected me to a representative at the manufacturing facility so they could answer me. I started working with the engineer there because that was the easiest thing to do.

    I paid for all the upgrades and bought the top-of-the-line house. It's the Southern Charm, which is a double-wide, $300,000 home. The materials that are used to build it are the cheapest products on the planet. All the electrical outlets are the cheapest and they're not real. The wiring hasn't worked and I've had to have 11 plugs replaced. There are cracks on the sheetrock too. Also, I wanted a ceramic sink and they gave me a fiberglass one. I didn't know the fixtures were gonna be loose and that they were gonna be held by two screws. I also didn't know the faucets on the outside where you hook a hose up were held by two screws on a piece of wood.

    Also, I got crown molding but they put cheap molding around the baseboard. They also gave me hollow cheap doors that started splitting. They weren't even glued right. They had to pay for all my doors to get replaced as they gave me the wrong ones. I also had staples sticking out of the floor that had to be hammered down. I could build my own home for cheaper than $300,000 with better materials. The people are great, but I didn't get enough information on the front end to tell me what the quality of products were going into the house. Somebody made bank on these houses. They're overpriced. Just because you can get away with it doesn't mean you do it. Just because the market bears it doesn't mean you charge it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Kerry, thank you for taking the time to share your feedback and experience in purchasing a home through Clayton Homes. We strive to provide world-class customer care and we will share this feedback with our builders.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 5, 2023

    The home-buying process with them was pretty fast. My rep was very informative. She gave me all the pros of the house and gave me a lot of options. We got a home that was made for somebody else. They were gonna re-customize it. It was the best option for me and my family. I love my kitchen. My favorite part is the sink that has a window. So, any time I'm doing dishes, I can look outside. Also, I love the island I have. It's a lot of counter space and it's especially good for cooking. I love the bathroom as well. I have a bathtub and a lot of room. We also have the walk-in closet off of the bathroom and we go through all of our clothes when we're done with our bath. It's really big and I like that area.

    Without Clayton, I wouldn't have a home. They really turned my home-buying experience around because I was like, "Oh, I'll never buy a house". But I would definitely buy another Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Selena, we're so happy that you have had such a wonderful experience! Thank you so much for choosing Clayton Homes!

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedMaintenanceStaffBillingRates

    Reviewed April 5, 2023

    Nobody assisted me like how Clayton Homes did. It was incredible. And within two times of going there, we already had paperwork and got things going. So, I was so pleased with them. Any time I messaged them about anything, they were Johnny-on-the-spot. Quick about getting back with me about everything. I was nervous because I'm single, it's my property and everything's my responsibility. So, when they brought this large piece in, I had to clear out some stuff and they provided the services for me to do everything I needed. They made it easy. Everybody was very helpful. Shout out to the entire crew and big thank you to Tristan. He is the man. He is the one to see any time I had a question about anything. This was my first time doing this, so I had many questions. He was always super sweet about everything.

    On the move, the door jiggled, so it wasn't locked. They usually would complimentarily leave a door unlocked. But that door shifted and it wouldn't open. So, I called Tristan. He lives a good hour away from me. He drove over here with the key for me to get into this house, on his off-time so I could get it and start moving furniture because it was about to get bad weather again and my house was physically leaking into my house. He was on it.

    This model is good. Mine is a 60-something feet x 6 feet. So, it's wide in here and there's a lot of room. They need to make more single wides with a master bath like that because they would sell more. Also, it has that curve and it goes around and you can come back to this room and to the bathroom and the washroom. It has that dip around with that mirror. So, it makes it look bigger and it doesn't feel like the typical trailer. Getting into this was like moving into a castle.

    I even went online and posted a review, and everybody that I talked to that said they had interest in the trailer sale or any kind of interest in buying a trailer, I told them to not mess with anybody else. It may take a minute if they have to order it or if they were trying to get up with the different utility companies to get things done. That can take time, but it's not their fault that it takes time to do it. It would have took them that long no matter who we went with. And even when I was first going through it, the rep had to break it down to me. I said, "I need it now." He made it happen. It was within three and a half months. But they extended when the payment would have normally been due. My payment wasn't due until January. They extended that because it was late coming in by a couple of weeks. I told Clayton Homes I would recommend them to anyone.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We appreciate your feedback so much, Kimberly! Thank you for choosing us to help start your new home journey!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 5, 2023

    Brandon, the guy that I dealt with at Clayton, was very good. He was 100% on everything. When I had a question, he gave us the answers we were looking for. The delivery crew was really good too. They got it set up as fast as they possibly could. I got two closets that we're putting the clothes on there and the racks fell completely off. We called Brandon and he got someone out there and got those fixed. But I didn't like how they did the dirt on my property. It was horrible. They cut my backyard down four feet to try to level it all out. It was a big mess. I still got red clay everywhere.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for your feedback, Michael! We truly appreciate this input and will share with the proper teams.

    Verified purchase
    Punctuality & Speed

    Reviewed April 5, 2023

    I needed something fairly quickly and Clayton Homes had what we needed. Everything with the purchase went smoothly. We used the same salesman. This is the second home that I bought in the past four years and Clayton is a local dealer that has a known name. There was nothing as far as the purchase that I could complain about, but as far as the home, there were a lot of things that went good and a lot of things that could have gone better. There were some complaints that we had about the finish and scuffs. Plus, we had some fitting that blew off underneath the sink that never was tightened up properly and that flooded the kitchen. When they finally got there to do some of the stuff they said they were gonna do, they didn't do half of it, and they didn't do well on the other half of it.

    There were a number of things that I was unhappy about when I dug in. Part of the trim where the wall panels were put together, especially around the windows, weren't even nailed in. They were just stuck there on a little bit of mastic. We've had to go through the whole house with a brad nailer and nail almost all of the trim back together. The walls had scuff marks on them and we asked about that and they were gonna clean those up. They never did that when they were there. So, I was not as pleased with this house as I was with the other one I bought.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi James, thank you for reaching out. We appreciate this feedback regarding the home model you purchased and we will share this information with our builders.

    Verified purchase

    Reviewed April 5, 2023

    The paperwork at Clayton went fine. What was going on after the paperwork was a load of bull. Clayton's manufacturing does not put primer in their paint. But the consultant and the general manager went above and beyond. What impressed me was they strive to make things right.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for the kind words, Cherrie!

    Verified purchase
    CoverageTechStaffBilling

    Reviewed April 5, 2023

    I loved my Clayton home and Becky was wonderful. Everybody with Clayton was great. I have one little issue, but overall, I would still recommend anybody to go to Clayton. Becky was very accommodating when I wanted to go back and ask, "Can I look at this again?" because I had questions. The only problem I had was she and the others that I talked to made a huge deal about me making a punch list of everything that I saw that was wrong that needed to be addressed. When I brought it to her attention, everything was dismissed except for one thing, where the wall was bowed out.

    I couldn't really help but see that. Something had shifted in the wall whenever they brought it and the whole wall looked pregnant. The guy came out and fixed it. But we found several little tacks or nails that were sticking up through the flooring in my dining room. The rep said, "They're just gonna come out and cut holes in it, do a patch job." My husband was in flooring. I don't want a patch job so, we just handled it and beat them back down to the ground. But I'm thrilled with my home and with the electric bills. Because I got the high energy efficiency.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Pamela! We are so happy you are loving your home!

    Verified purchase
    Sales & MarketingMaintenance

    Reviewed April 4, 2023

    We've had numerous issues with the home from Clayton and I feel like there are things that we could have been informed about a little bit better and options that may have been available to us that we weren't aware of. I've never owned a manufactured home before and there are things now that I wish knew or were better prepared for during the buying process. We could have upgraded or done some things differently to keep us from some of the outcomes that we've been having after living in the home.

    We have shingles flying off our roof every time we have a serious windstorm and we have a lot of wind here in Tennessee. The last time we had this issue with the shingles, I asked if they could do an inspection of the roof and I was assured that everything was good up there. But they've been here three times and I could see shingles blowing up on my roof right now. It is exhausting.

    We could have been told, "Hey, something we wanna let you know is we have weather here in Tennessee. And we have found that some people want to perhaps consider upgrading their roof to a particular type of ceiling grade." If this local knew about this, why do these people selling these homes not know about this and not make recommendations for something. We would have done it.

    Before we even moved in, we had leaks in the ceiling coming through into the house. We have cracks in our ceilings and getting them back out here to do anything takes weeks. Our shower door was broken when we moved in. We had been here for two months and had to do something myself. The whole aftercare piece of it has not been great and the quality is not anything that we expected. The biggest disappointment in me is because the sales experience went really well. I like the people at this office in Hixson but I feel like they just pushed to sell something and then they just wanna wipe their hands off us.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Mrs. W, thank you for reaching out and sharing this feedback with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to hear that you've been experiencing these issues. We appreciate this input and will share it with our retail and home building teams. Please note that our homes come with a one-year structural warranty to address any issues related to delivery and setup.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 4, 2023

    I will tell somebody that Clayton Homes is not the way to go. We've had the worst experience. I would not recommend one of those homes to anyone. There are so many issues. First of all, when they came into the dealership, a tire blew out and tore out the underside of the trailer. They're in a building with quality control and we walked through this thing. At one time, we had 99 pieces of tape on the wall with issues, not counting the outside. The roof with the leak leaked down through and burnt the ceiling fan, and we're still not in this thing. We can't get the same ceiling fan because they don't have anymore of those. We can't get the trim, too. It has been a nightmare.

    The manager of the place I'm working with in Sweetwater is Darrell and he is a super nice guy. He is bending over backwards to do everything he can to keep everything going smoothly. I can't praise him high enough, but I my mother spent $234,000 and paid in full for this thing before it was delivered, and I could take some kids out of high school and build a better house if I was just there to watch it. I told Darrell, "I'll just let you keep $1,000 and forget this." He said they will make it right. I said, "But you don't understand. I'm particular. I expect..." He said, "I don't call that particular. I call that detail. I am just like you, Steve. We'll make it right." We tried to do everything we could to make it more like a house, but it definitely is not.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Steve, thank you for taking the time to reach out and share your feedback. We're sorry to hear that you're experiencing these issues. We have contacted the retailer as well as the home building facility, and happy to hear that they are working on scheduling service for these items!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 4, 2023

    The rep I worked with, Miss Oprah, was really wonderful. She made sure that we were sure that this is what we wanted and she kept in touch with us. We kept them waiting because we were trying to get our foundation right away but they were so patient about it and they were on time. Everything that needed to be done was in order.

    What I really loved about the home I chose was my son's room, the middle room, is so much bigger for him. He has room for a full size bed and it's so nice. Also, the kitchen is beautiful and I love the back door on the kitchen. The only thing is I could have had a window but the back door has window panels and it lets plenty of light in the kitchen.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Cherry! We are so happy that you love your home!

    Verified purchase

    Reviewed April 4, 2023

    The crew that delivered the home was fine. They put it where I wanted.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you, Scott!

    Verified purchase
    Customer ServiceCoverageMaintenanceStaff

    Reviewed April 4, 2023

    Their reps were always nice and if I had to call them for something, they always did what I asked. If I had a problem with anything, they would send somebody up here to fix it. I didn't have any shelves in the cabinets so they had a guy put shelves in there. The only thing that went bad was the house is an '07, which we bought in 2012, and we had to put a roof on it because it started leaking. But they claimed these are 20 year roofs.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, John!

    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed April 4, 2023

    The buying process was painless. We came and paid cash for it. The county was not making it easy on us but the person they have in the location doing the permits and stuff helped a lot. We just got this place a week and a half ago and we're still waiting on the maintenance and the skirting, which are keeping us from moving into the home. There are gaps in doors, trim pieces that are falling off, looks like possible mold and there are black spots on the ceiling.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Alan! We look forward to you getting settled into your home.

    Verified purchase
    Staff

    Reviewed April 4, 2023

    The reps at Clayton made it very easy for me as a single mom and first-time home buyer to purchase my first home. Everything went fine and any questions I had were answered along the process. The room I had for my children was very spacious and it was what I needed. There were some things that weren't done before I moved in but they got it done and it wasn't anything major.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for the feedback, Rosa! We are so happy that you had a great experience!

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed April 4, 2023

    Our Clayton house is the best in the price range we wanted to be in, which had three bedrooms. We liked the kitchen in this one. It also has a built-in island but it's used as a table versus having a dining area. The space was good. Everything was laid out nicely. Everything has been really good. We've had a couple of little things they had to come in and fix, like a little piece of molding that fell off.

    Our sales guy, Brett, was good. He was all over anything that we needed and he was top-notch. He did a wonderful job for us. He called every month, in the process, to see how it was going. If we needed anything, it was always, "All right, we'll get it taken care of for you now." He made sure that we were happy and that everything was going well. We were certainly pleased.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback with us, David! We're happy to hear that you had a great experience.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 4, 2023

    The home-buying process at Clayton was smooth and easy. The rep knows exactly what she was doing and gave me the best options. She told me what would work for me. She made the process so much easier. Instead of going in to look at every house that I know I couldn't afford, she told me where to stick around and what I needed to look forward to. It was also faster than I expected, which was awesome. I'm very happy with the home. However, as we settled, the walls cracked. I tried to schedule this for four months now and they're just now getting back to me after I have to keep calling.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Jessica, thank you so much for taking the time to share your feedback with us. We strive to provide excellent customer care and we're sorry for any frustrations you may have encountered during your process.

    Verified purchase

    Reviewed April 4, 2023

    Working with Clayton was very good. What they told us was exactly what happened. The timeframe was a little bit longer than what we had anticipated. But, it was the weather. The house is nice, very economical, insulated well and built well. I would recommend them highly.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your experience with us, Michael!

    Verified purchase
    Staff

    Reviewed April 4, 2023

    The Clayton rep tried to be helpful at times. Our home is also big. However, it needs a little improvement - things that could have been done better as far as the trim work. But other than that, it's nice.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Billy! We want to thank you for choosing Clayton Homes.

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed April 4, 2023

    Alexis, the rep, was good to work with. She explained any time we didn't understand something and answered any time we had a question. I recommend Clayton to everybody especially her because I like her. She went out of her way to do extra stuff that she didn't have to do. Sometimes, I felt like I bothered her but she said that I could call her anytime.

    The home is nice. We had a couple of things that needed to get fixed and the reps came out to fix it. We're still waiting on another part to come in. But they did everything they said they were gonna do and did it right. As soon as the part comes in, I expect them to do it because they say they're gonna do it. The workers were courteous, professional and polite. They didn't leave a mess and made sure everything was clean. They talked to us nicely and explained everything, like the air conditioning. They showed us how to turn on the furnace, how to work the dishwasher and how to change out everything that needed to be changed out.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback, Posie! We are so happy to hear that you had a great experience!

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBilling

    Reviewed April 4, 2023

    They were very patient and waited until I got the rest of my down payment together to be able to pay for the home. They were also precise on the estimated delivery date to set up. The maintenance guys were good about coming back and fixing things that may have happened during the whole selling process of the house. However, I had a main wire running into my home that turned out to be manufacturer's fault. It was agitating at first because they kept saying, “We need to have it checked because if it's not a manufacturer wire, they're gonna hold you responsible for it.”

    Their electrician ended up being sick. So I had to call a local electrician around here to come and do the work and fix the wire. And I had the electrician guy they had come out there call me back. 'Cause at first, he did the work and Clayton Homes had yet to pay them. So they had to try to find out how to get back in contact. I also have cosmetic stuff that I have to fix since the house is settled. They said that's on me now since it's past the 30 days.

    My house comes with a back slide door. As the house settled, it makes that back door a little uneven. The lock won't latch. The guy came and fixed it for me the first time and he said, "If it does it again, call me back. I'll come back and fix it." Recently it did it again. I called and it was a hassle because they said, "It's way past your 30-day cosmetic warranty. You gonna have to fix it yourself." I said, "The guy will come out here and he knows exactly what's going on. I was told that if it happened again to call him back." They made an exemption for me for him to come and fix it a couple of weeks ago. But I was told that if it does this again then I'm on my own.

    Also, if I'm giving you the money for my house then it shouldn't be a problem for me to get the keys to my home. That was one of the biggest issues I had. I hired my own electrician and my own plumber when I was getting this house set up. With my work schedule, I was not able to come up and get a temporary 24-hour key and be back. By the time I got off, they were not open. I had to take the master key and have a copy of it made just so my guys could come in and do the work that they need to do for me to get into the house. Clayton doesn't release the keys to you until they're absolutely done.

    Also, any time something was going on in my home, I would call the guy that sold me the home, and he would tell me, "I can do that for you. Let me get in touch with them." But I wouldn't hear anything. The last time I called which was about the wire that they just recently fixed, I said, "I called days ago, I can't even dry my clothes. What's going on?" They said, "We don't know anything about it." Communication wasn't always the best.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Jazmyn, thank you so much for sharing this feedback with us regarding your buying experience with Clayton Homes. We will share this information with the retailer.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed April 4, 2023

    Our purchasing experience at Clayton was excellent. It was very easy. They walked us through the whole thing. It made us comfortable the whole time. The rep we worked with was very helpful. She answered any question. She did a lot of leg work for us as far as getting the mortgage. She was very knowledgeable and friendly too. They were very helpful throughout the process. They even came out to the house a couple of times to help us with certain things on it. Even afterward, they called to make sure that we were happy. I would definitely recommend others to use Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for reaching out and sharing this feedback, Sean!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 4, 2023

    I'd recommend Clayton to anybody. We worked with Chandler. He made sure that everything went smoothly. He took care of all of our needs, essentially. The home fit our family and it was plenty spacious. It met all our wants and desires. There were weather-permitting conditions for the well and that was the thing that took the longest, but they still got it done. It was seamless. We had customization for a barn door to be installed. It was tricky to get it right and we're waiting on them to get the parts for another one in the pantry. But other than that, they've been doing good work. They were also willing to come in on the weekend too. That was the best opportunity for us.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Matthew! We are so happy you chose Clayton for your homebuying needs.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed April 4, 2023

    I was satisfied with the rep who helped me in Corsicana. She was very friendly and she answered any questions that I had. I've got my home now, but I still have to have people come out and address certain issues. And I've been waiting for a while on that. The people who work at Clayton were great and they were very helpful during the sales process. They would also call me back and follow up on things. But when we got the house, some of the stuff are just cheap and the cabinets are wonky. On the switch plates, the holes are bigger than the plate themselves and someone has to come in and fix that. It would be great if Clayton could get to the manufacturer and have them do a better job of putting things together.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for this feedback, Mary. We are happy to hear that you had a positive experience, and we will share the feedback you provided with our builders.

    Verified purchase
    Sales & MarketingMaintenance

    Reviewed April 4, 2023

    I'm very satisfied with Clayton Homes. The young man who was selling us the house was new and this was his first sale. He could've explained things better as far as in the kitchen and the countertops. He said they were marble, but they were imitation laminate. I didn't look at them closely when I went into the model home, so that could have been sort of my fault too. But if I was told that they were not the real thing, I could have gotten an upgrade. Despite that, things went well when the home was put into place. They told me how long it was going to take and it did take as long as the amount of time they had said. But there was supposed to be three steps coming into the house since my husband had this second stroke and I wanted the front porch as low as possible. But when they put the front porch on, they put six steps on there. They were able to fix that though as they did a ramp around back.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for your feedback, Marva! We are so happy you had a great experience.

    Verified purchase
    Customer ServiceMaintenance

    Reviewed April 4, 2023

    The guy that we were dealing with didn't stay communicated with us. He'd tell us all, "The house is gonna be here at this time." That time came and the house wasn't here. I asked him about it and he said, "No, that's not what I said." Then he told us another date. I called close to that date and he told us there was a delay. He didn't call to let us know. It was a big nightmare. But as far as when we picked our house, that was fine. Everything else has been good as far as Clayton goes. There was another guy we dealt with. He was awesome. As far as the stuff that needed to be fixed, that's been great. We hadn't had too many issues with that.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Roger! We will share this information with the appropriate teams.

    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed April 4, 2023

    I'm very satisfied with Clayton Homes. They gave us the most value for our money. We were looking for quality, and we have seemed to have found that. Everyone that we encountered on the sales team was very knowledgeable and good at answering any of our questions. David was our rep. He was the reason we bought. He remembered every time we went there. He was so on point. The property that we got was five-plus acres. But a portion of the property was called a wetland so it was a protected area. On that protected area, at one point, they said you have to have 10 acres in order to put a house on it. David spotted it was only five. He spotted that little clause. He was above and beyond. He helped work with our real estate agent with getting the land for us. He was looking out for Clayton, but he was also looking out for us.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Ellen, we truly appreciate you taking the time to share this feedback and we are so happy you chose Clayton Homes!

    Verified purchase
    TechStaff

    Reviewed April 4, 2023

    Clayton Homes answered all my questions and helped me out along the way. They have friendly service. There are some things that could have been done better however. I had a vendor come out a couple of times. They got a few things that they're gonna come back out for and take care of, like a door not shutting and latches. But Robin is good. I normally text her for the issues and she gets back with me. Overall, I am satisfied.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you, George! We are so happy you chose Clayton Homes!

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed April 4, 2023

    The Clayton Homes Danville office is remarkable as far as the customer service goes. They answered any questions and did anything we needed. If we had problem, they took care of it within a week. The sales representative that we dealt with was Angie. She was highly commendable. Their tech team who are the ones that come out and fix any of the problems have been a breeze to deal with. I love the home. I would highly recommend Clayton Homes.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Joshua! We appreciate your feedback and we want to thank you for choosing Clayton Homes.

    Verified purchase

    Reviewed April 4, 2023

    We like the layout of the home - its open design and the kitchen. The only thing we don't like is the strip down the middle that connects the two parts together. It's raised up too high and it's a trip hazard.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Linda! We appreciate this input and will share with our builders.

    Verified purchase
    Staff

    Reviewed April 1, 2023

    The rep from Clayton was very nice and good. My wife, my son and I looked at several of the models, and the floor plan and the model worked out better on this one. From start to finish, getting everything set up took longer than we expected. It was three months altogether. It included clearing the lot and getting it ready, so there was more to it, too. The delivery and setup were good. It was very convenient. We had a sink that leaked and some of the doors didn't shut right. But everything that we brought up were corrected. It was very easy getting them out.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for this feedback, Rodney! We are so happy to hear that you've had a great experience!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed April 1, 2023

    I love the Clayton Home rep. He's a good guy. He always answered the phone, always responded to my text messages, and helped me keep up to date on everything that was going on with the house. I love the quality of the home too. Very well insulated, spacious and everything's good.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Erica! We are so happy to hear that you've had such a great experience!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 30, 2023

    The representative at Clayton was very helpful and I felt like he was being straightforward and answered all of our questions. The whole service was very well done and I'm very happy with them. The quality of the home is fine. There have been a few issues, but they've been good about coming out and taking care of those things when I call.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing this feedback with us, Richard!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 27, 2023

    During the process of buying our house, the agent was very up-to-date with us and was very helpful. Had great insight into what his job pertained to. He didn't leave anything out and was very clear with everything that we were signing and everything that we were getting. Our agent was with us every step of the way and really didn't leave anything out. Any questions we had, we got answers immediately or via email within a day. It was very good working with our agent.

    When we were picking general categories, my wife and I stuck with single-wides. We looked at least 15 mobile homes and did our own little tour of them. After that, we narrowed down our decision to three and we ended up picking the one we have. The main three points of it were affordability, space design, and room design as well. We liked the kitchen design and the bathroom design. The kitchen was one of the areas we made sure that we wanted to have enough room to move around, work in the kitchen, and set up appliances.

    We also liked the room design knowing that we are going to have kids soon. We tried to make sure we had multiple rooms selected available for us. The bathroom we ended up going with was one of my three points as well. The tub is something that we liked. It's spacious enough and we can have a shower at the same time. Being it's separate helps add flexibility and hygiene. Having two separate faucets also helps manage spaces well. Clayton has been very helpful throughout whole process. They have allowed us to move into the next chapter of our life without really much headache and everything that we had to do. As far as things that could have gone wrong, they've been very minimal.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    James, we're so happy to hear that you've had such a wonderful experience purchasing your home through Clayton. We strive to provide a world-class experience and we are so pleased to hear of your feedback.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 26, 2023

    There were a lot of times that we felt like we bothered the rep at Clayton because we would always think of something and we would just randomly call him during the day. If he wasn't available to talk, he'd call us back immediately and answer any questions we had and any concerns we had. We decided in March and it was August when we got our house put on our land. We picked one that was on the lot. It was the first one that we walked into that we liked.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear about your experience, Tara! Thank you for choosing and trusting in Clayton Homes with such an important purchase.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 26, 2023

    Clayton Homes had a model that I really, really, really loved. We worked with Sheri and she was top-notch. We took a trip down to Tennessee for a few days to look at the models but they didn't have the one that we wanted because it was discontinued, but Sheri called us and said that they started building that model again. She kept in touch. It was awesome. She was one of the highlights of this whole trying to move to Tennessee without actually having been here too much. She was very, very helpful and nice. I love our home. I love all the colors. Everything I'm like, “this is made for me.” But the vanity mirrors are high and I'm 5’ 5”. I can see just underneath my collarbone. But it's a beautiful bathroom. Everything looks so nice.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Jeannie! We are so happy to hear you've had a great experience with us!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed March 26, 2023

    The Clayton Homes rep was fantastic. He is in training to be a manager. If another one is open to near us, he's a fantastic candidate for it. He always took the time for any concerns we had. He gave me his personal cell phone number so that I could contact him. When he knew that we were already in the home, he reached out to see how everything was going.

    We started looking online. When we went to see if they had any, the one that we had originally set on, no one had it for display. We had to go in for something and the rep said, "I don't think it means that it's gone," that took it off of the website. He said, "So until I figure out what's going on, go ahead and pick a backup." So, we started looking again. This one also, there weren't any displays of it. But as soon as I saw it, it became my first instead of a backup, and come to find out the original one, they were redoing the pictures. But we ended up going with the other one that I found.

    We knew that it was delivered. And we asked from the get-go, “Do we have to be there when it's brought?” They said, "No, of course not. You don't have to. But you can be. We'll let you know." I ended up leaving work. When I started coming down the road, I noticed that there was half of the house there. They told me that they would let me know when they would deliver it so that we could be there. And I was, "Well, where's the other half?" And once I got inside, my mother-in-law was, "Oh, look." So, I got to see the second half delivered. And they thought I was crazy because I pulled over into the ditch to watch them do it. When I got back to work the next day, my manager was, "That's why you wanted to leave." I said, "No. They were supposed to tell me when they were bringing it."

    The hot water heater was pulling water in the tin. I messaged the project manager, the one that does your walk through, like when it's ready and get your keys. He also gave me his number. I texted him and sent him a picture of it too, and I was, "I don't know if this is normal. But I wanted to let you guys know." And he said, "No, that's not normal. I'll be out there. I'll be in contact to see if somebody's there." So, he came out and took care of that.

    And something happened with the fridge. We called. Whenever we would push the water dispenser, nothing would come out. And it just so happened, my husband opened the door to the refrigerator one day, and one of my kids pushed either the ice or the water on the fridge, and thankfully the door was open because it gushed inside of the refrigerator. That wasn't a them thing. But they pointed me in the right direction, and we got somebody out there to fix that. They told us, "Wait for it to settle in about six months. Call us or we'll call you so that we can come out and fix any kind of settling cracks." We have a few of those that I've got to get in contact with them. I'll do it once I'm better from surgery. Other than that, they have all been fantastic, "Call us if anything is going on."

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Jessica, thank you so much for taking the time to share your feedback! We are so happy to hear that you decided to make such an important purchase with us! We love that you got to see your beautiful new home be delivered!

    Verified purchase
    Customer ServiceContract & TermsCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed March 25, 2023

    I will not recommend anybody to purchase a home from Clayton Homes. It was a total disaster. Once my name and my husband's name were signed on that piece of paper, it was a cluster F to the point of where I was about ready to get an attorney. In the beginning, everything was on plan. It was easy-peasy. The lady that did the paperwork with us was wonderful, explained everything in detail to us. It was on schedule. However, we tried to get them to let us do it through a place up in Michigan without having to make the 15-hour trip here and having to stay in a motel room. But they wouldn't let us do that. I had to take time off from work, spend the $300 something it cost me in gas here and back, plus my motel room for overnight just to come down to sign paperwork.

    They told me our home would be ready by the 1st of September on my property that was already cleared off. So, my husband and I packed our stuff, moved down here from Michigan, rented a motel room for a week because it would be another week before it was ready. And it was, "Oh, it's not gonna be ready till the next week." It took a month of us living in the motel room and me showing out at the Clayton Homes to get them to bring the home to the property. And they made them pay for my next two weeks in the motel room because it would be another two weeks before they could get it ready.

    And we got to the house, to come in here to inspect everything, my back door, which is still not correct, was off the hinges and the frame was busted. The siding was off my home. The roof has numerous shingles that are loose or coming off. They came out and fixed most of that stuff up there. I have divots in my floor. They gave us the money to replace the flooring in the one section of the home because it had cuts and scratches and nicks and it was supposedly a brand-new home.

    My refrigerator, I had to go through the warranty department to get it fixed because it got tipped over in the move and the freezer door was damaged. The first night we were in here, we had no hot water when they said everything was correct. And they said it would be two weeks before they could get an electrician out here. Luckily, my husband is an electrician. He went in there and said that it was wired incorrectly. So, he was able to wire it back up correctly and fixed it.

    My shower in my master bathroom still does not drain properly when I've told Clayton from day one when I was living in here that there was something wrong with the way they did the drainage from my bathroom to the septic tank. I have to plunge it every two days. I stand there taking a shower and the water comes up to my ankles. My bathroom sink in the spare bathroom, the sealant around it that keeps the water out never got put into it. The sink was just sitting there. My husband is gonna put the sealant on it before we use it because I'm still not using that bathroom because I gotta seal the tub. The hot water for that bathroom doesn't even heat up more than lukewarm.

    The ceilings in my living room all the way down to the other far end of the house has cracks all the way across down the bottom of the ceiling. And they said, "That happens when you move a home and it settles. But there's nothing we can do about that." The only thing they fixed was they put a new door on the back door that was busted and put a new lock. But the framing around the door on the outside is still all bent and nasty looking. They did come back through with screws, and we could see the screws, to screw the siding on. And most of the shingles, they fixed those. Other than that, they're not doing anything.

    Everything up until the day we signed paperwork, it was 100% courteousy. They were polite, respectful, always answer phone calls, return phone calls. Up until the day we left Michigan and got to South Carolina and the home still wasn't here, we had no issues. But once they kept delaying us and costing us more money, it got to where that Max and Ross would not even answer or return our phone calls.

    And once the home got here, they wouldn't say anything else to us. It was always, "You gotta talk to this person or you gotta call warranty." That's the reason why I got mad and showed out on Clayton Homes property in Greenwood and didn't realize it was the bigwigs there. They told me to be quiet. I said, "No. Y'all had all this time to be quiet. Now, let me talk to somebody who's gonna get something done."

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Candice, thank you for taking the time to share your feedback with us. We're sorry to hear that you're experiencing these issues, and we'd like to loop in the appropriate parties for support. We will be contacting you privately for more information.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 25, 2023

    The rep who helped us, Jesse, arranged everything. We found our own lender and she cooperated with them. She scheduled things and moved things along. She has a superior knowledge. As for the home, we've only had one issue with the water that they never could fix and that we wound up fixing ourselves. We had to have them come out and adjust the valve and then I found out that the water was lukewarm. They adjusted this mixing valve and then I adjusted it myself. Then, I found out that the two shower fixtures were also limiting the temperature. I turned both of those up and now we got nice, hot water.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Ben, thank you for taking the time to share your feedback with us regarding your home buying experience. We're so happy to hear that you are loving your home and have had wonderful care from our teams.

    Verified purchase
    PriceStaffRates

    Reviewed March 25, 2023

    I was highly satisfied with the home buying process with Clayton. Jeff, the rep, did whatever he could to try to find me a home that would fit my price range. I love my home because it's more than enough space for me. I have a single wide that’s brand new with four bedrooms. I only have two kids, so it will help me a lot in the future. If I am to have more kids, I already have enough space for it. I like the home decoration I got from the welcome home. It’s something that could be put up in my house and I get a lot of compliments off of it. I highly recommend that people go to Clayton because they take the time out to help people find a perfect home.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear you had such a wonderful experience, Shetika! We love to hear that this will be a home you can enjoy and love with your family.

    Verified purchase
    Staff

    Reviewed March 25, 2023

    The rep was very helpful and I am satisfied with the home. People should go to Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for your feedback, Virginia!

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed March 25, 2023

    The communication with Clayton’s rep could have been better, but it wasn't too bad. The home buying process went well. We notified them that some of the trimming in the living room and on the side of the sliding door still needed to be fixed. They said they ordered the new parts but I never heard back from them since I moved in and that was last year. But I would still recommend Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Alisha, thank you for taking the time to share your feedback regarding your buying experience with Clayton Homes. We strive to provide a world-class customer experience, and we want any concerns you have resolved. We would be happy to reach out to the retail location on your behalf and get updates regarding the items you addressed. We appreciate your patience!

    Verified purchase
    TechStaffHonesty & Transparency

    Reviewed March 24, 2023

    I'm really happy with the home-buying process with Clayton Homes. Lexi helped me and she was awesome. She's really down-to-earth. She's a people person. She was honest with everything. Everything that she told us was what we expected. Nothing came out and scared us. Everything that she said happened. She was very upfront and said, "This is gonna be the process. This is how long it's gonna take.” She really got to know us as normal people. Clayton is upfront and honest. They're gonna tell you if they can help you, or if they can't, they're not gonna lead you on to something that they can't do. If they can't do it, they're not gonna say, "Oh, well, we could do this and this." It's not a car salesman. They're gonna tell you what they can do and how they can help and where you fall in the range, the different lenders, and what they're going to expect.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing this information, Nathan! We are so happy that you had a great experience.

    Verified purchase
    Customer ServiceTechMaintenanceStaffBillingRates

    Reviewed March 23, 2023

    I dealt with Clayton Homes in Harrisonburg, Virginia for the single wide home, and with the one that I just purchased, I dealt with Clayton Homes in Elkins, West Virginia. Overall, it was a good experience. They called me two weeks ago and I did suggest a few things that had I known how it was gonna go, I would have had that in my contract, but I didn't. But they were going to pass it on to them.

    When you set a single wide, you don't have all the dust inside. When you set a double wide or a modular home, they gotta row it together and then they gotta go in and put it together inside, and then finish it. I assumed that they would have a cleaning crew come in after they were finished and do a spring cleaning before the client move in. But my wife and kids ended up doing that. The home was a big one. It was 32x80 with the tongue. I told him the Clayton rep, "I would have paid you $1,500 to have a cleaning crew come in there. We could have put that on top of contract." That was one thing that I did suggest to them and that went to their main office in Nashville.

    I liked the rep that I worked with. If you called her with a problem, she was on top of the game. My wife loves the home. It has plenty of room. There are a few things that they need to come back and fix. But they only got one guy out there. He's gotta help her and he's trying to set homes, get them finished and get people moved in, and then come back out and do repairs. So it's not his fault. It's not Clayton Homes' fault. He's an older guy and the younger generation is not interested in doing that work.

    Once the house is set, you can put in your water, your septic, and your electric. You don't have to go in the house to hook up the water. You don't have to go in the house to hook up the septic. You only need your electrical contractor to hook up the electric. But since I didn't use Clayton's contractor, they wouldn't let my own contractor in the house to hook up the electric. That kind of pissed me off. They didn't want my electrical contractor to come in and run his wires up in for whatever reason. Why should I give Clayton a final payment when we can have water leaks or we can have lights not working? Everything should work. It's a brand-new house. But I've got a light in my dining room that hasn't worked and supposedly, they gotta order it. If they don't get it ordered, I'll just end up going to Lowe's and buying one because it's the same light. As where, if that contractor would have been in there, we would've known whether that light was working.

    Also, Clayton wanted $5,500 to hook up my septic but it was already there. All you had to do was hook it up. I told them, "Okay. Are ya'll gonna dig a new water line in?" They said, "Oh, no, you gotta have it dug. All we're gonna do is hook it up." So I said, "Well, if I'm gonna do that, I'm gonna hook it up." To me, Clayton didn't work quite as they should have. But it all got done in a timely manner.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your experience with us, Wayne! We take customer feedback very seriously, and we're happy to hear that communication and the buying process has went well for you!

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed March 22, 2023

    The lady from Clayton Homes that I first dealt with when I bought the home was wonderful. She took care of everything. If we had any questions or concerns, we told her and she took care of it. As far as Clayton Homes themselves, after she had to take a medical leave to have surgery, I have not been very pleased. I haven't found anybody since before Thanksgiving. They tell me they'd be back out after Thanksgiving and I haven't seen or talked to anyone. I called for two weeks to report that my doors were leaking, and no one would ever return my phone call.

    Finally, the one guy sent them a picture and told them that I needed something done. They came out, put a little caulking around it and that's it. My Sheetrock is then stained from the water that has come in at both doors and they tell me they can only replace one door of Sheetrock. I'm not satisfied with that. I give that much money for a trailer and because of no fault of my own, I'm gonna have to have stained Sheetrock. In my bathroom, my sink broke away from the wall where the trailer fell and it pushed this wall out. They pushed it back, and so I have a gap between them. Nobody seems to want to do anything. Now that this lady is back, I talked to her last week and she wants me to get my list made out, and she said that she will make them come out and fix it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Wendy, thank you for taking the time to reach out and share your feedback with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to hear of some frustrations thus far. We are pleased to hear that communication has been made to reconvene service work. Please reach out to us if you need immediate assistance.

    Verified purchase
    Staff

    Reviewed March 19, 2023

    Clayton was very professional. They did their job to a T. From the manager on down, everybody was fair. I could see the difference from Atchafalaya Homes, going through that bad process, and going to Clayton. They did a good job. They answered any questions I had. My service rep, Tyson, was so awesome. I really had a good experience. With Clayton, it was selling the home, making their customer happy, and doing it in the right way. So I would definitely encourage people to go to Clayton Homes.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear of this positive experience, Letha! Our customer's interactions are extremely important to us, and we strive to provide world-class customer service. Thank you so much for sharing this feedback!

    Verified purchase
    Sales & MarketingStaff

    Reviewed March 18, 2023

    Clayton’s process was very good. The sales associate was great and the after delivery care was a little marginal as well as the quality. Clayton should improve the quality of the build.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Gene, thank you so much for sharing your feedback with us! We appreciate this review and will share this information with our builders.

    Verified purchase
    Sales & Marketing

    Reviewed March 18, 2023

    The manager at the time communicated well and so did the sales people. The quality of the home seems good.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing, Samuel!

    Verified purchase
    Price

    Reviewed March 17, 2023

    Clayton Homes had the best home package I was looking for at the time. My experience was very easy. There was no pressure on me. We went there looking for houses, saw the one we liked, and started talking. Tom got things together, and things moved right along. There are some things they could do better, but overall, it is what it is. It's a manufactured house. I’d tell others they were well worth a look. I would give them a chance and look at them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing this feedback with us, Gary! We're so happy to hear you had a wonderful experience!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 16, 2023

    The reps that I worked with at Clayton were great. They were all nice and respectful and they got back to us with everything on time. They just came and did some of the work that they needed to do. They're supposed to be calling with another appointment to come finish the rest of it up. Other than that, everything’s good.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing, Courtney! We're so excited for you taking this new step in your journey!

    Verified purchase
    Customer ServiceTechPriceMaintenanceStaffRatesTransparencyTimeliness

    Reviewed March 16, 2023

    The homebuying process with Clayton was good. The reps were helpful and transparent. There were no surprises, which was why I was happy with them. We shopped around but when we got ready to purchase one, Clayton was the one that had them on the lot and to get one to us at a better time. Plus, they were more reasonable with the price. We live out of state and my daughter lives in the home. For the most part, everything was done quicker than I thought it would get done. Clayton said this guy could do our pad and I could call him. And he said he could be here the next day. So, we were able to time it around when we were there. It was a good experience.

    The only things that got put off was due to the fine Oklahoma rain weather and thunderstorms. But the subcontractors were very responsive, professional and on time when they said they would be somewhere, barring weather. When they put it together and everything was hooked up, we were able to move right in and everything worked. There were some piddly things, but it was nothing that was catastrophic. Clayton does a walkthrough with you and you identify all the little things. If there’s a scratch on the wall, they write that down and then send somebody out. They fix all those little piddly things right away. They provide that as part of purchasing it.

    I can't complain about the customer service. When they said they would do that, they did all of that. The refrigerator came without the icemaker but it was the responsibility of the company that put it in to fix that. They ended up sending us all the parts and then, Clayton came out and put them in. They did a great job for us. I was pleased.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    James, thank you so much for taking the time to share this detailed feedback regarding your buying experience with Clayton Homes. We're so glad that you had a wonderful experience!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 16, 2023

    The first time that we went to Clayton, it was just shopping, trying to see what we needed to do to get everything set up. But after that first visit, we were well prepared to purchase it. It was a good buying experience with the quickness of them responding back if I send a text message or call. I love the home. It was cool to watch the reps moving it on to the property. It took them a week to assemble it, which was a little quicker than I expected.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing, Mike! We are so happy you love your home and had a great experience.

    Verified purchase
    Sales & MarketingMaintenanceStaff

    Reviewed March 16, 2023

    The sales staff at Clayton was very easy to work with. The buying process was also very easy. But the service department is not the best. There are a lot of things that aren't finished properly. They have sent people out that didn't do the work properly. An example is the plumbing in the house. When we first moved in, there was a leak. They had to fix the leak four times.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Amanda, thank you for taking the time to share your feedback with us! We're sorry to hear of the issues you've experienced with servicing. We will share this with our team.

    Verified purchase
    Staff

    Reviewed March 16, 2023

    All of them at Clayton Homes were really professional and answered every question I had. I was pretty satisfied and I've been recommending them to everybody.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Michael!

    Verified purchase

    Reviewed March 15, 2023

    Purchasing the home went really well. As far as processing everything through, they were great. We looked at the home at the end of July, and then, they had the house delivered in August. We liked the customer experience that we received while we were there. The main thing that we liked was the style of the home. It's a more modern house than some of the other ones. We like the barn doors inside of it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Sydney, thank you so much for taking the time to share you experience purchasing a Clayton Built home! We are so happy you chose us for your homebuying needs.

    Verified purchase
    Ease of Use

    Reviewed March 14, 2023

    The home buying process was good. But right now, I'm real dissatisfied with Clayton Homes. The house is a piece of crap. It's falling apart. I feel like I was sold a freaking matchbox that just any old person would mind my living in. The doors are off track, the front door got a huge crack in it, the front door knob got a big hole in it, and the paneling coming up off the floor. I've been in the house since October last year and it's horrible. I had a huge freaking leak in my kitchen that they just came to tend to today. It has been almost a month.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Patricia, thank you so much for taking the time to share this feedback with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to hear that you've had some concerns with the interior items in your home. We understand that service is scheduled with the home building facility for April 11th. We look forward to resolving these issues for you!

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed March 13, 2023

    They don't fix the things that are broken. I'm still waiting for a new back door, for my dishwasher to be replaced, and for my camper to be re-leveled. I'm also waiting for the molding to be put back up. Plus, my drawers in the kitchen are on crooked. They have sent people who have said, "Well, we don't get the parts to fix it." and leave. I also have six pieces of siding that are supposed to be changed and Clayton says they can't get the right size when they built the house. I have a six-year warranty because I bought the five extra years and their excuse is, "Well, we can't get good help."

    Also, I have doors that stick and the guys who come in the house tell me, "Oh, that's not a problem." The reps are very nice people but they don't do a thing. I work with Ron and I like him. But he sends people out to my house to fix things without the right equipment. When my dog hits the back door on her own, it pops open. I've had to put a fence around my back door so she can't get away.

    Techs were coming on the 24th to do the dishwasher. I told them on the morning of the 24th, "You can't come because I'm on heavy pain medication. You can't come today." And an hour later, they rang the doorbell anyhow. I got up and told them, "I'm medicated. You can't come in the house. We have to reschedule." However, nobody has called me back to reschedule.

    Additionally, Clayton put two valves on the outside my house for my hoses because the house is supposed to come with them and it didn't. On one of the valves, they put an extra foot of piping. So, in cold weather, I gotta shut off the water to that line so it doesn't freeze. They could have cut it like they did on the one side right to the house. I can't get them to come back and fix it. I have asked many times.

    Also, there are two deep grooves on the top of my refrigerator and they told me it seals. They won't replace the door. I bought a brand-new fridge and it didn't come that way. So, the people who dropped it didn't say anything and stuck the fridge in and hoped people wouldn't notice. Every time Clayton sends me a contractor, they send one who has never worked for them before. I paid an extra 30 grand for my home because I bought it during COVID and I'm not getting any service. One day, I had to leave, so I told the guy just to do the siding on the outside of the house because he said he had it. Before I left, he packed up his truck and was gone. So, I am very dissatisfied to the point where I'm ready to call the state of Florida and report them to the Better Business Bureau there. I called corporate at Clayton Homes and they told me I have to deal with Ron. That did me no good.

    Then, a tech came and replaced a piece of the sheetrock. The sheetrock he took off was glued on and all he did was put tacks in. I said, that piece of sheetrock he put up is gonna fall down and asked him, "Do you want to use my caulk?" He said, "No, I was told not to." And the one that was the one that was up was caulked.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Mr. Tony, thank you for taking the time to reach out and make us aware of these concerns. We want all of our customers to have a wonderful experience during the home buying and post purchase process, and we apologize for these frustrations. We have looped in the retail location and they informed us they have contacted you personally to schedule service for Friday, March 17th, and any further concerns. We appreciate your patience during this last month and look forward to serving you.

    Verified purchase
    Sales & MarketingStaff

    Reviewed March 12, 2023

    When I described what I was looking for, they were very helpful in finding something that fitted my needs and was within the budget. I was impressed by my rep's willingness to listen. He was more concerned with what I wanted and needed and not just pushing for a sale. I recommend Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for choosing Clayton Homes, Theresa! We are so happy you had a great experience.

    Verified purchase
    Customer ServicePriceRates

    Reviewed March 12, 2023

    I chose Clayton Homes because after looking at their products, I felt they had the best products for their price. I went to another Clayton before I went to the Clayton in Clanton. That Clayton I did not feel comfortable and confident with. That's why I went to another home center. I did my application. Within a couple of days, I had approval. We started the home buying process. And within less than four months, my home was delivered. They were easy to work with. If anybody calls to recommend, I’d do it 10 out of 10.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for recommending and choosing Clayton Homes, Jennifer! We are so happy you had such a wonderful experience!

    Verified purchase
    CoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed March 11, 2023

    The homebuying process was amazing. My rep Andrea was very well informed. We had some hiccups. It was out of her control but she stayed with us, kept us up-to-date. It's everything I would want when I'm going through that situation. The condition of the home we got is good. There were some defects and flaws because it was the model that was already out where people have walked through. But these are minor defects that we are just living with. Overall the home is very presentable. It was 97% completely put together with no cosmetic issues.

    They outsourced somebody initially to put in the skirting. But it wasn't put in to where it was anchored down. We had a huge storm, and my skirting ended up across the field. But they had techs come back and they redid the skirting. They fixed it and then screwed it in. They rectified the issue very quickly. I enjoyed working with them. They were polite, prompt and reassuring.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your buying experience with us, Jennifer! We are so happy to hear that the team went above and beyond to make sure you were happy and all issues resolved!

    Verified purchase
    StaffTimeliness

    Reviewed March 11, 2023

    I went to Clayton Homes one day, found my house and put in the application the same day. I went there on a Saturday, and I was approved for the house on that Monday. They knew exactly what they needed to help me out. I liked the quickness and efficiency that they worked in. They were also very nice. I love that my house is four bedrooms and it comes with a heat pump.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing, Kaitlyn! We are so happy that you love your home!

    Verified purchase

    Reviewed March 10, 2023

    I really enjoyed working with them. Their mobile home was good. We had a good time talking to people. It was a wonderful experience. We got a two-bedroom mobile home. It's a pretty good size trailer.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing, Ray!

    Verified purchase
    TechStaff

    Reviewed March 10, 2023

    The rep knew exactly what I was talking about and gave me direct answers for what I was asking. The trailer home was close enough to what I wanted. The installer took about three weeks to get out and have time to get mine out here and set up and it took them a day to put it together. There was supposed to be a six-man crew and Clayton sent out a four-man crew. So they were pissed at the beginning and they took it out of my trailer. They threw a hammer up on the roof and put a hole in it. The next time it rained, I had a big flood in my living room. But as soon as I let Clayton know, they sent a repairman out and it was fixed that day.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing, Don! We are so happy to hear that you had a great experience!

    Verified purchase
    Staff

    Reviewed March 10, 2023

    Clayton Homes knew what they were doing. They presented everything well. They helped me find what I wanted and were quite good about getting the unit for me, delivering it, and setting it up. I liked the quality of Clayton's homes. Clayton is the place to go.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for choosing us, Bonnie! We are so happy that you had a wonderful experience!

    Verified purchase
    Staff

    Reviewed March 10, 2023

    It was spot on with the rep. He took us in, showed us what he had and set up a meeting. We went in and discussed what we liked and didn't like to have. I like his knowledge about his product. If anyone needed a quality home, they could go to Clayton Homes.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for checking us out and ultimately choosing Clayton Homes, James! We are so happy you had a wonderful experience!

    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed March 10, 2023

    Clayton Homes was very accommodating. Every single person that has been involved in the process has been good. I've called them with concerns or problems and they fixed them very quickly. I would definitely recommend them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We are so happy to hear that you had such a wonderful experience, Kendra!

    Verified purchase
    Staff

    Reviewed March 9, 2023

    For the most part, the home buying process was pretty enjoyable. There was a lot of new stuff that I had to figure out because I've never bought a home before. That was the worst part. But Clayton Homes did their job. Billy did a good job. He really explained the whole process pretty easy. He explained it to where I can understand what he was getting at. He didn't beat around the bush about what had to be done and what he needed from me and what I needed from him and everybody else who was involved.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We are so happy to hear that you had such a wonderful experience, Ethan!

    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed March 9, 2023

    The rep who sold us the home was very good and we had a precious experience. The people were very nice, courteous and kind. They gave us the information we wanted. They didn't try pressuring me into anything else. They knew exactly what I wanted and I wasn't gonna change my mind. They made me feel important. The home is beautiful and reasonably priced compared to the ones I’ve seen online. Clayton gave me a good buy. The living room and the kitchen is an altogether open area. The kitchen is behind the island and it has a utility room off it. There is a sliding glass door at the end, which would be the dining room. And there’s a nice stove, refrigerator, dishwasher and microwave. It has everything I need. Our home burned down and I lost my husband and pets in it. Clayton fulfills that emptiness because with this home, after we got everything cleared up and cleaned, it made me feel like living again.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Shirley, we are so honored that you chose Clayton Homes to start this new chapter in your life. While we know that this home can never replace what you lost, we hope that we can fulfill the needs of a comfortable and cozy home for you to spend many years in. We wish you all the best and we want to thank you again for choosing Clayton Homes.

    Verified purchase
    Staff

    Reviewed March 9, 2023

    The salesguy at Clayton was very nice. He was really helpful because I'm young and I don't know much about it. He made sure that we knew what we were doing. If we had any questions, he was always available. He gave us his personal number so we could text him at any time. The one we got is a good house. The only issue that I've ever had was the ceiling fan in the living room never worked. We've never been able to figure out why it wasn't working.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback with us, Sherrie! We are so happy to hear that you had a wonderful experience.

    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed March 9, 2023

    It was excellent with Clayton Homes. Everybody was very nice and easy to work with. The crew that delivered the house was fast and efficient. Everything looks very good. We see minor things that we think somebody has to fix, but nothing major.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback, Kenneth!

    Verified purchase
    PriceStaffRates

    Reviewed March 9, 2023

    Allie, our rep with Clayton Homes, made us feel extremely comfortable. We couldn't sucker her down to make the price lower which we were a little sad about. But that had nothing to do with her. That was Clayton Homes. I couldn't speak more highly of her as a person and as a saleswoman. She has checked in with us. She made us so comfortable. Her walk through once the home was out here on the property was phenomenal. We had a great time. She made sure we were super comfortable with our home. With the way Clayton Homes has accommodated our fixes and needs, I would recommend them to someone else. Even with the little things, they are very accommodating. They send us the parts that we need.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback, Brittnay!

    Verified purchase
    Customer ServicePricePunctuality & SpeedMaintenanceStaff

    Reviewed March 9, 2023

    I had went over to see what they had at Clayton. They said, “We can't sell one here because we can't get it back either. We're in a bind same as you are.” I went back three weeks later, and they had one on the lot that they were willing to sell. It happened to be one that I had looked at and liked. The rep called me several times during the time of construction and getting it going. It took longer than we anticipated. The weather didn't cooperate always. I didn't live close to where they were so it wasn't easy for them either. But it all went very well. The rep has been in touch with me several times since me moved in. He ever so often will send me a text message of, “How things are going? Is everything okay? Is there anything you need from me?” He has continued to reach out.

    The quality could be better. There are things that they did cheaply that they could have done and went a few dollars more. I've got problems with the shower doors, and they've already come out once to fix them. But they're not gonna stay up. I'm gonna end up gutting that bathroom and starting over. The carpet is also cheap. It's not nice carpet at all.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Kimberly, thank you so much for taking the time to share your feedback! We're happy to hear that our team members communicated well with you. We sincerely appreciate you making us aware of your concerns with quality. We will share this information with our builders.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed March 8, 2023

    We have real good friends with Clayton Homes. They paid attention to what the customer wanted and if there were any problems, they were prompt to respond. They got the home as quick as possible. The installation went very well. The biggest problem was that we had so much rain, and that hindered the progress. But they did what they could.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback with us, Ivan!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 8, 2023

    The buying process was easy and free-flowing. But I thought it would be faster to purchase a modular home and I was wrong. We signed in the end of May and we didn't get to move in until August. Clayton Homes already had possession of the home. It was sitting on the storage lot. It just took forever for us to get moved in, which it normally doesn't take that long. It was more because of the neighborhood, though.

    Other than that, the rep, Doug, was awesome. Even after I purchased the home, like even now, if I need something done to my house, he's there to help push to make sure they come out and take care of my stuff. There were set up issues with the home from travel. When they came and set it up, the cinder blocks underneath weren’t touching the home. But they're good people and they really work with you to get things done.

    I really like Doug. He tend to push to what we needed, not what he wanted us to get. There were a few times when we would come in and he would tell us it wasn't a good time at the moment to do what we were trying to do. He was sharing knowledge more than he was trying to sell anything.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Aaron, thank you so much for taking the time to share your buying experience with us! We are happy to hear that our team members are going above and beyond to create happiness for our customers.

    Verified purchase
    Contract & TermsPriceStaff

    Reviewed March 8, 2023

    Working with the reps was the best experience I ever had. Drew, the salesman worked his hiney off. He didn't argue or complain. He just dug in there and did what needed to be done to get the trailer. Clayton was also very helpful. I was gonna put my electric in myself, but there is a new law I wasn't aware of. It has to be a specific kind of pipe and it has to be a minimum of 2ft in the ground, and it has to have a new specific type of meter box, and it's gonna cost me $4,000 total. Clayton said, "No problem." They said, "We'll take care of it." and they put it in for me.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Raymond, thank you so much for sharing this feedback with us! We are happy you had a great experience.

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed March 8, 2023

    Everybody was useful and informative. Every question I asked was answered on the spot. I could tell that the rep was eager to make a sale. He was new into selling and he was chasing after the sale. He called me days after to make sure I liked what I looked at and if we were gonna come back.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Preston, thank you for taking the time to share this feedback with us! We appreciate you choosing Clayton Homes!

    Verified purchase
    Customer Service

    Reviewed March 8, 2023

    We went and looked one day, and Clayton Homes didn't have the one that we wanted, so they had to find it. When they found it, we went and did the paperwork, then we looked at it and finalized on it. It didn't take very long, and everything was good with the house except for the trim. Their guns were turned up too high and the nails went in too far. It was not holding some of the trims like it was supposed to, but someone from Clayton Homes came and fixed that since. It took a couple of days, but I know they're backed up, so that's not bad for me. Overall, Clayton Homes was easy to deal with. The purchase and the communication were good. I also had a lady call me one time, and she did a short survey with me.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your feedback with our teams, Kelvin! We appreciate you choosing Clayton Homes!

    Verified purchase
    MaintenanceBillingLoan Process

    Reviewed March 8, 2023

    The home buying process through Clayton was okay. I just had to make sure that I had most of my bills paid off. We wanted a different one, but we couldn't get approved for a big enough loan. As far as the home, they had to come out and fix the bathroom between the two bedrooms because the pipes were leaking. They did right away, so that was good. The only thing we got a problem with is on the island in the middle of the kitchen, if you have the washing machine on, you can't use the electricity on the island at all. It will flip off the breaker. We told them and they said, "Well, plug it in somewhere."

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Stewart, thank you for taking the time to share your feedback with us. We are so happy to hear that you chose Clayton for your homebuying needs. We understand your frustrations regarding electrical issues, and we would recommend reaching out to the retail location to see if they have any tips or can recommend a licensed electrician to address any issues.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 8, 2023

    We owned a Clayton home before and were extremely pleased with everything. We ordered from them again last March and they told us that the home would be in either the last of May or the 1st of June. On the 20th of May, they called us and it was there. We were elated. We did a walkthrough and it was perfect. So, we paid for it and we came back. The company and the salesperson were fantastic, and everything was exactly as they had said. But then, we kept waiting for them to come and do the work to set up the home. May went by, June went by, then July went almost by when they finally came out. I kept calling Cameron, who was the lot manager, and got no satisfaction whatsoever.

    When they finally did the dirt work and all the floors, we thought we were going to get our home. But then, they ran into a problem that we were across the state line and Cameron had not taken that into consideration. Tennessee movers were so backed up and they couldn't move the home. So, we went through July and on the first week of August, one of the guys that worked there contacted someone else. They finally got someone to deliver the home and they set it up. At that point, we had sold our house and closed out in June. So, we already made a commitment because of what Cameron told us. He gave me three different dates in June and the 1st of July, on when we could plan on having the movers. But I canceled and changed our movers three times because that didn't pan out.

    Then, when they set the house, they didn't have the finishing on the sheetrock done on the inside. So, I called Cameron and told him that I was not going to change the moving date again. I told him that I was going to have them move the furniture in and I would take full responsibility, because we really didn't have that much. But he said that if I moved one stick of furniture in that house, he would come and put a padlock on it.

    I lost it. I paid for that house in May and due to his lack of coordination to get things done, I couldn't move in. At that point, I called a dear friend who has been with Clayton Homes for many years and asked him what I needed to do. He gave me Jerry's name and number. I called him and I could not have asked for anyone to have been any nicer and any more cooperative. He said he would make sure that it was taken care of and within two weeks, they finally pulled somebody out of Paducah. They sent them over there to do the finishing up the sheetrock so we could actually move in. But we had to put our furniture in storage for a month waiting on that to happen.

    All in all, I would highly highly recommend Clayton Homes because of the construction of the homes they make. Everybody did everything they could possibly do, except for that gentleman who I understand is no longer working for them. They have since called us and we are now setting up the one-year follow-up in August. It's a little early right now, but they said they will do it. There were a couple of places in the floors that were damaged and they sent a guy down who fixed it. It looks fantastic now. Also, there are some little stress cracks that they are going to come back and fix.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Barbara, thank you so much for taking the time to reach out and share this feedback with us. We want all of our Clayton Homes customers to have an exceptional buying experience, and we're so happy to hear that any concerns during your purchase process were resolved and you are happy with the results!

    Verified purchase
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed March 4, 2023

    The dealer that we dealt with at Bristol Clayton Homes was great. All of the people that they're surrounded with for setup and execution were fantastic. These guys are like a NASCAR pit crew. They are the best of the best. We were looking through floor plans online because they told us where we could go online and look at Norris Homes. We could also look at others and determine. We made a determination based on the fact that my wife had a baby grand piano, and we were going to get a four-bedroom to have one room to put the piano in. We had it all set, picked our options, and came in. They priced it for us.

    Between Thanksgiving and Christmas, there was a lot of getting together with family ramping up for Christmas, so we didn't get back with Clayton until the first business day after Christmas. Then we went the following business day after New Year's Day. We told them, “Okay. We sorted through this, and there's only two things that we'd like to change.” The manager of the store came in with our sales lady, and quickly, he was right on it. He sent us out the door with the quote to buy the home.

    When we came back, he said, “Well, I'm sorry. It's not going to be that price anymore.” I said, “What do you mean? We're just taking your quote you gave us last week and we're going to take two things off of it.” He said, “That quote’s no good anymore.” I said, ‘What do you mean?” He said, “That's last year’s quote. It's past January 1st. Now the prices have gone up.” I told him, “Really. The way I see it, it was last week's quote. Is your quote not good for a week? Most quotes are good for 30 days.” He said. “Nope.” I said, “Well, maybe we need to reprice it then, and get an idea how much more it's going to be now that it’s January 1st." He told me that he already did it and it was $64,000 more. That didn't sit well with me.

    It seemed very premeditated. A good businessman should have said, “Listen. I'm giving you this quote. And normally it's good for 30 days or whatever it is. Or two weeks. But I want to let you know we're getting ready to roll out into the next year. And on January 1st, the prices are going to go up. So keep that in mind in getting back to us and making your decision.” But he did not do that.

    We started to walk out. We weren't going to do business with Clayton. But the sales lady stopped us and named this couple and she said, “They ordered this house. That house is being delivered tomorrow to us. They called yesterday and backed out of the sale and said they will relinquish their deposit and everything. But they decided to build a home instead. Perhaps the Ginns might be interested in that home, and it's already built and we know the price on it. And we can sell on that.” So we told them, “Okay.” But we had such a bad taste in our mouths. I said, “Well, let us know tomorrow when it comes. I'll let you know if we want to come look at it or not.” They contacted us the next day, and we settled down a little, and I told my wife, “Well, if you want to go take a look and at least leave it open, the price was a little less than what we were going to order.” But again, it was a lesser of a home. It was a three-bedroom home, not a four, and no baby grand piano was coming.

    We looked at the home and bought it because for what it was, it was a good deal. There were a couple of things that weren't what we wanted. It was outfitted with stainless steel, and my wife isn't a stainless steel person and that's why the service guys are here right now. They're changing out the island with the stainless steel sink. It's a different size from the white things. So they're making good on that, but my wife didn't get to bring the baby grand piano and it had to be sold because of the way it was handled up front. Other than that, these guys have been great.

    We walked in and paid cash on a Monday after a Friday closing on our home the week before. Then on a Tuesday, they were out here and brought the equipment and sized up the job. On Wednesday, they were here digging the footers, and everybody was right in line. The only thing we waited for was the bricklayer. We had to wait three weeks because he was very sought after. He's one of the best, and he did a super job. Other than what happened in the beginning, it has been a great experience. The dealership has supported everything and sent people.

    My biggest downfall other than that initial dealing was Norris Homes. They quoted the white sink to change the stainless steel sink, but because it's a different size sink, we had to pay them to build an entirely new island to accommodate the white sink. They priced it for us and said, “We can build it.” We paid for it at closing last August 19th. But we have chased Norris Homes and I've gotten in my truck and driven out there to get materials because they quit answering the phones for my folks at Bristol Clayton Homes. They wouldn't even answer emails. They finally sent something in January. It was supposed to be stained. But they sent it white and naked. It had no doors. Then they ended up sending stained doors for the white cabinet that they gave us. Finally, we got the right thing this week and the guys are here to change it.

    The home was ordered with white siding but we wanted red. They got it in stock, but we could not get them to send it to Bristol. They were sending homes and they wouldn't include the siding with it. So I had to get it. I lucked up and the first door I went to happened to be the plant manager’s office. So I knew where the main guy was. Then I got a call from a lady at Clayton Corporate and she said, “I'm going to see what I can do right now. But in the meantime, let me give you this Clayton customer advocacy phone number. In the event we can't get something shaken loose, you can call them. They will get things moving.”

    As a result of that lady having a conversation with us, a rep ended up from Bean Station over in Bristol, and he was a relatively new guy to the company. He was in shock at the non-response that had gone on since August. So he said, “I've got this for action.” Within about six days, we had an island and parts to put it together. But customers shouldn't have to go to Bean Station to get resolutions on things, and not from August till March.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Larry, thank you so much for sharing your experience with us. We pride ourselves in creating a great customer experience, and we're so happy you took the time to share this detailed information!

    Verified purchase

    Reviewed March 3, 2023

    Clayton is a beautiful and good company. Everybody was a pleasure to deal with. We got a four bedroom, two baths, double-wide, 72 by 70 home. We like the kitchen. I like the home very much. It's a very nice place to live.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Richard, thank you so much for sharing your experience with us!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed March 2, 2023

    I like the amount of land that came with the home because we wanted to have a big property. We wanted to get a three-bedroom, and that’s exactly what it was with a big kitchen. The rep that I dealt with was great. Every time I had a question, he called me back if he couldn’t talk to me right then. He answered all my questions and walked me through the whole process. There were a couple of things we noticed when we close that we wanted to be fixed and they came out three weeks later and fixed everything we had on the list. Everything's been good since.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Tabitha!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 1, 2023

    Overall, I truly am 100% satisfied across the board with Clayton Homes, from the buying process, the personnel, the setup, delivery and after the fact any touch-ups that we needed. The Opelika Clayton Homes has been fantastic. The installation was for the most part, seamless. They cleared the land and brought the trailer in. There was some very minor damage to the trailer in transit, but that was quickly repaired and put together. It wasn't live-in ready yet. They still had to do some touch-ups and plumbing. But it went together quickly.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Terry, we're so happy to hear that you've had a wonderful purchase experience with Clayton Homes! Thank you for taking the time to share.

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed March 1, 2023

    We walked through and looked at a bunch of homes. We saw something we liked, then the sales rep called us out of the blue and said that one of their deals had fallen out, so they gave us another discount on the one that they had customized. We like the way that was laid out so we just went with that one. It made it a bit easier for both sides. I would definitely recommend what I did, but everybody is gonna be different, so go with whatever you're comfortable with. Clayton Homes made me comfortable. They explained things very well, and they did everything I asked for. I can't ask for much more. All in all, I was satisfied. Everybody was very professional, and when I needed help, they sent somebody out. I can't complain about the service.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your experience purchasing a Clayton Home, Ryan! We're so happy to hear that you had a great overall experience.

    Verified purchase
    Staff

    Reviewed Feb. 28, 2023

    The rep who helped us was nice and gave us the information. Also, they have come out and fixed everything that we've had problems with.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your experience with us, Jennifer!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 28, 2023

    The process with Clayton was fine. The only thing I'm dissatisfied with is that I never get anybody out here to make repairs. I call their rep, Cindy, and I tell her that we need this, that, and the other. She says she's gonna turn it in but I never hear from anybody.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Carole, we appreciate you reaching out and sharing this feedback with us. We're sorry to hear that you've been experiencing some difficulty with scheduling repairs and communication. We will reach out to the retailer and follow-up with you as soon as possible.

    Verified purchase

    Reviewed Feb. 28, 2023

    The local dealership in Albertville did a great job bringing everything out and setting it up. But the house was built by one of their suppliers and the construction was way substandard. We're still working to remediate some of those problems.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback, Richard!

    Loading more reviews...

    Clayton Homes Company Information

    Company Name:
    Clayton Homes
    Year Founded:
    1934
    Address:
    5000 Clayton Rd.
    City:
    Maryville
    State/Province:
    TN
    Postal Code:
    37804
    Country:
    United States
    Website:
    www.claytonhomes.com