How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

Clayton Homes Reviews

4,942,310reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Clayton Homes

Clayton Homes is a manufactured home builder that offers an array of home types, from traditional site-built homes to tiny homes. With a focus on green building practices and multiple customizable features available, Clayton Homes can help you achieve homeownership within your budget.

Visit www.claytonhomes.com
Pros
  • Customization available
  • Choice of quality home brands
  • Energy-efficient homes
Cons
  • Potential land restrictions
  • Complex modular home financing

Clayton Homes Reviews

Filter by Rating

  • (2,752)
  • (391)
  • (204)
  • (153)
  • (603)

Popular Mentions

    How do I know I can trust these reviews about Clayton Homes?
    • 4,942,310 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Clayton Homes?
    • 4,942,310 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 5 Reviews 375 - 525
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 5, 2023

    Brandon, the guy that I dealt with at Clayton, was very good. He was 100% on everything. When I had a question, he gave us the answers we were looking for. The delivery crew was really good too. They got it set up as fast as they possibly could. I got two closets that we're putting the clothes on there and the racks fell completely off. We called Brandon and he got someone out there and got those fixed. But I didn't like how they did the dirt on my property. It was horrible. They cut my backyard down four feet to try to level it all out. It was a big mess. I still got red clay everywhere.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for your feedback, Michael! We truly appreciate this input and will share with the proper teams.

    Verified purchase
    Punctuality & Speed

    Reviewed April 5, 2023

    I needed something fairly quickly and Clayton Homes had what we needed. Everything with the purchase went smoothly. We used the same salesman. This is the second home that I bought in the past four years and Clayton is a local dealer that has a known name. There was nothing as far as the purchase that I could complain about, but as far as the home, there were a lot of things that went good and a lot of things that could have gone better. There were some complaints that we had about the finish and scuffs. Plus, we had some fitting that blew off underneath the sink that never was tightened up properly and that flooded the kitchen. When they finally got there to do some of the stuff they said they were gonna do, they didn't do half of it, and they didn't do well on the other half of it.

    There were a number of things that I was unhappy about when I dug in. Part of the trim where the wall panels were put together, especially around the windows, weren't even nailed in. They were just stuck there on a little bit of mastic. We've had to go through the whole house with a brad nailer and nail almost all of the trim back together. The walls had scuff marks on them and we asked about that and they were gonna clean those up. They never did that when they were there. So, I was not as pleased with this house as I was with the other one I bought.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi James, thank you for reaching out. We appreciate this feedback regarding the home model you purchased and we will share this information with our builders.

    Verified purchase

    Reviewed April 5, 2023

    The paperwork at Clayton went fine. What was going on after the paperwork was a load of bull. Clayton's manufacturing does not put primer in their paint. But the consultant and the general manager went above and beyond. What impressed me was they strive to make things right.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for the kind words, Cherrie!

    Verified purchase
    CoverageTechStaffBilling

    Reviewed April 5, 2023

    I loved my Clayton home and Becky was wonderful. Everybody with Clayton was great. I have one little issue, but overall, I would still recommend anybody to go to Clayton. Becky was very accommodating when I wanted to go back and ask, "Can I look at this again?" because I had questions. The only problem I had was she and the others that I talked to made a huge deal about me making a punch list of everything that I saw that was wrong that needed to be addressed. When I brought it to her attention, everything was dismissed except for one thing, where the wall was bowed out.

    I couldn't really help but see that. Something had shifted in the wall whenever they brought it and the whole wall looked pregnant. The guy came out and fixed it. But we found several little tacks or nails that were sticking up through the flooring in my dining room. The rep said, "They're just gonna come out and cut holes in it, do a patch job." My husband was in flooring. I don't want a patch job so, we just handled it and beat them back down to the ground. But I'm thrilled with my home and with the electric bills. Because I got the high energy efficiency.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Pamela! We are so happy you are loving your home!

    Verified purchase
    Sales & MarketingMaintenance

    Reviewed April 4, 2023

    We've had numerous issues with the home from Clayton and I feel like there are things that we could have been informed about a little bit better and options that may have been available to us that we weren't aware of. I've never owned a manufactured home before and there are things now that I wish knew or were better prepared for during the buying process. We could have upgraded or done some things differently to keep us from some of the outcomes that we've been having after living in the home.

    We have shingles flying off our roof every time we have a serious windstorm and we have a lot of wind here in Tennessee. The last time we had this issue with the shingles, I asked if they could do an inspection of the roof and I was assured that everything was good up there. But they've been here three times and I could see shingles blowing up on my roof right now. It is exhausting.

    We could have been told, "Hey, something we wanna let you know is we have weather here in Tennessee. And we have found that some people want to perhaps consider upgrading their roof to a particular type of ceiling grade." If this local knew about this, why do these people selling these homes not know about this and not make recommendations for something. We would have done it.

    Before we even moved in, we had leaks in the ceiling coming through into the house. We have cracks in our ceilings and getting them back out here to do anything takes weeks. Our shower door was broken when we moved in. We had been here for two months and had to do something myself. The whole aftercare piece of it has not been great and the quality is not anything that we expected. The biggest disappointment in me is because the sales experience went really well. I like the people at this office in Hixson but I feel like they just pushed to sell something and then they just wanna wipe their hands off us.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Mrs. W, thank you for reaching out and sharing this feedback with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to hear that you've been experiencing these issues. We appreciate this input and will share it with our retail and home building teams. Please note that our homes come with a one-year structural warranty to address any issues related to delivery and setup.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 4, 2023

    I will tell somebody that Clayton Homes is not the way to go. We've had the worst experience. I would not recommend one of those homes to anyone. There are so many issues. First of all, when they came into the dealership, a tire blew out and tore out the underside of the trailer. They're in a building with quality control and we walked through this thing. At one time, we had 99 pieces of tape on the wall with issues, not counting the outside. The roof with the leak leaked down through and burnt the ceiling fan, and we're still not in this thing. We can't get the same ceiling fan because they don't have anymore of those. We can't get the trim, too. It has been a nightmare.

    The manager of the place I'm working with in Sweetwater is Darrell and he is a super nice guy. He is bending over backwards to do everything he can to keep everything going smoothly. I can't praise him high enough, but I my mother spent $234,000 and paid in full for this thing before it was delivered, and I could take some kids out of high school and build a better house if I was just there to watch it. I told Darrell, "I'll just let you keep $1,000 and forget this." He said they will make it right. I said, "But you don't understand. I'm particular. I expect..." He said, "I don't call that particular. I call that detail. I am just like you, Steve. We'll make it right." We tried to do everything we could to make it more like a house, but it definitely is not.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Steve, thank you for taking the time to reach out and share your feedback. We're sorry to hear that you're experiencing these issues. We have contacted the retailer as well as the home building facility, and happy to hear that they are working on scheduling service for these items!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 4, 2023

    The rep I worked with, Miss Oprah, was really wonderful. She made sure that we were sure that this is what we wanted and she kept in touch with us. We kept them waiting because we were trying to get our foundation right away but they were so patient about it and they were on time. Everything that needed to be done was in order.

    What I really loved about the home I chose was my son's room, the middle room, is so much bigger for him. He has room for a full size bed and it's so nice. Also, the kitchen is beautiful and I love the back door on the kitchen. The only thing is I could have had a window but the back door has window panels and it lets plenty of light in the kitchen.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Cherry! We are so happy that you love your home!

    Verified purchase

    Reviewed April 4, 2023

    The crew that delivered the home was fine. They put it where I wanted.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you, Scott!

    Verified purchase
    Customer ServiceCoverageMaintenanceStaff

    Reviewed April 4, 2023

    Their reps were always nice and if I had to call them for something, they always did what I asked. If I had a problem with anything, they would send somebody up here to fix it. I didn't have any shelves in the cabinets so they had a guy put shelves in there. The only thing that went bad was the house is an '07, which we bought in 2012, and we had to put a roof on it because it started leaking. But they claimed these are 20 year roofs.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, John!

    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed April 4, 2023

    The buying process was painless. We came and paid cash for it. The county was not making it easy on us but the person they have in the location doing the permits and stuff helped a lot. We just got this place a week and a half ago and we're still waiting on the maintenance and the skirting, which are keeping us from moving into the home. There are gaps in doors, trim pieces that are falling off, looks like possible mold and there are black spots on the ceiling.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Alan! We look forward to you getting settled into your home.

    Verified purchase
    Staff

    Reviewed April 4, 2023

    The reps at Clayton made it very easy for me as a single mom and first-time home buyer to purchase my first home. Everything went fine and any questions I had were answered along the process. The room I had for my children was very spacious and it was what I needed. There were some things that weren't done before I moved in but they got it done and it wasn't anything major.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for the feedback, Rosa! We are so happy that you had a great experience!

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed April 4, 2023

    Our Clayton house is the best in the price range we wanted to be in, which had three bedrooms. We liked the kitchen in this one. It also has a built-in island but it's used as a table versus having a dining area. The space was good. Everything was laid out nicely. Everything has been really good. We've had a couple of little things they had to come in and fix, like a little piece of molding that fell off.

    Our sales guy, Brett, was good. He was all over anything that we needed and he was top-notch. He did a wonderful job for us. He called every month, in the process, to see how it was going. If we needed anything, it was always, "All right, we'll get it taken care of for you now." He made sure that we were happy and that everything was going well. We were certainly pleased.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback with us, David! We're happy to hear that you had a great experience.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 4, 2023

    The home-buying process at Clayton was smooth and easy. The rep knows exactly what she was doing and gave me the best options. She told me what would work for me. She made the process so much easier. Instead of going in to look at every house that I know I couldn't afford, she told me where to stick around and what I needed to look forward to. It was also faster than I expected, which was awesome. I'm very happy with the home. However, as we settled, the walls cracked. I tried to schedule this for four months now and they're just now getting back to me after I have to keep calling.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Jessica, thank you so much for taking the time to share your feedback with us. We strive to provide excellent customer care and we're sorry for any frustrations you may have encountered during your process.

    Verified purchase

    Reviewed April 4, 2023

    Working with Clayton was very good. What they told us was exactly what happened. The timeframe was a little bit longer than what we had anticipated. But, it was the weather. The house is nice, very economical, insulated well and built well. I would recommend them highly.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your experience with us, Michael!

    Verified purchase
    Staff

    Reviewed April 4, 2023

    The Clayton rep tried to be helpful at times. Our home is also big. However, it needs a little improvement - things that could have been done better as far as the trim work. But other than that, it's nice.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Billy! We want to thank you for choosing Clayton Homes.

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed April 4, 2023

    Alexis, the rep, was good to work with. She explained any time we didn't understand something and answered any time we had a question. I recommend Clayton to everybody especially her because I like her. She went out of her way to do extra stuff that she didn't have to do. Sometimes, I felt like I bothered her but she said that I could call her anytime.

    The home is nice. We had a couple of things that needed to get fixed and the reps came out to fix it. We're still waiting on another part to come in. But they did everything they said they were gonna do and did it right. As soon as the part comes in, I expect them to do it because they say they're gonna do it. The workers were courteous, professional and polite. They didn't leave a mess and made sure everything was clean. They talked to us nicely and explained everything, like the air conditioning. They showed us how to turn on the furnace, how to work the dishwasher and how to change out everything that needed to be changed out.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback, Posie! We are so happy to hear that you had a great experience!

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBilling

    Reviewed April 4, 2023

    They were very patient and waited until I got the rest of my down payment together to be able to pay for the home. They were also precise on the estimated delivery date to set up. The maintenance guys were good about coming back and fixing things that may have happened during the whole selling process of the house. However, I had a main wire running into my home that turned out to be manufacturer's fault. It was agitating at first because they kept saying, “We need to have it checked because if it's not a manufacturer wire, they're gonna hold you responsible for it.”

    Their electrician ended up being sick. So I had to call a local electrician around here to come and do the work and fix the wire. And I had the electrician guy they had come out there call me back. 'Cause at first, he did the work and Clayton Homes had yet to pay them. So they had to try to find out how to get back in contact. I also have cosmetic stuff that I have to fix since the house is settled. They said that's on me now since it's past the 30 days.

    My house comes with a back slide door. As the house settled, it makes that back door a little uneven. The lock won't latch. The guy came and fixed it for me the first time and he said, "If it does it again, call me back. I'll come back and fix it." Recently it did it again. I called and it was a hassle because they said, "It's way past your 30-day cosmetic warranty. You gonna have to fix it yourself." I said, "The guy will come out here and he knows exactly what's going on. I was told that if it happened again to call him back." They made an exemption for me for him to come and fix it a couple of weeks ago. But I was told that if it does this again then I'm on my own.

    Also, if I'm giving you the money for my house then it shouldn't be a problem for me to get the keys to my home. That was one of the biggest issues I had. I hired my own electrician and my own plumber when I was getting this house set up. With my work schedule, I was not able to come up and get a temporary 24-hour key and be back. By the time I got off, they were not open. I had to take the master key and have a copy of it made just so my guys could come in and do the work that they need to do for me to get into the house. Clayton doesn't release the keys to you until they're absolutely done.

    Also, any time something was going on in my home, I would call the guy that sold me the home, and he would tell me, "I can do that for you. Let me get in touch with them." But I wouldn't hear anything. The last time I called which was about the wire that they just recently fixed, I said, "I called days ago, I can't even dry my clothes. What's going on?" They said, "We don't know anything about it." Communication wasn't always the best.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Jazmyn, thank you so much for sharing this feedback with us regarding your buying experience with Clayton Homes. We will share this information with the retailer.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed April 4, 2023

    Our purchasing experience at Clayton was excellent. It was very easy. They walked us through the whole thing. It made us comfortable the whole time. The rep we worked with was very helpful. She answered any question. She did a lot of leg work for us as far as getting the mortgage. She was very knowledgeable and friendly too. They were very helpful throughout the process. They even came out to the house a couple of times to help us with certain things on it. Even afterward, they called to make sure that we were happy. I would definitely recommend others to use Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for reaching out and sharing this feedback, Sean!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 4, 2023

    I'd recommend Clayton to anybody. We worked with Chandler. He made sure that everything went smoothly. He took care of all of our needs, essentially. The home fit our family and it was plenty spacious. It met all our wants and desires. There were weather-permitting conditions for the well and that was the thing that took the longest, but they still got it done. It was seamless. We had customization for a barn door to be installed. It was tricky to get it right and we're waiting on them to get the parts for another one in the pantry. But other than that, they've been doing good work. They were also willing to come in on the weekend too. That was the best opportunity for us.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Matthew! We are so happy you chose Clayton for your homebuying needs.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed April 4, 2023

    I was satisfied with the rep who helped me in Corsicana. She was very friendly and she answered any questions that I had. I've got my home now, but I still have to have people come out and address certain issues. And I've been waiting for a while on that. The people who work at Clayton were great and they were very helpful during the sales process. They would also call me back and follow up on things. But when we got the house, some of the stuff are just cheap and the cabinets are wonky. On the switch plates, the holes are bigger than the plate themselves and someone has to come in and fix that. It would be great if Clayton could get to the manufacturer and have them do a better job of putting things together.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for this feedback, Mary. We are happy to hear that you had a positive experience, and we will share the feedback you provided with our builders.

    Verified purchase
    Sales & MarketingMaintenance

    Reviewed April 4, 2023

    I'm very satisfied with Clayton Homes. The young man who was selling us the house was new and this was his first sale. He could've explained things better as far as in the kitchen and the countertops. He said they were marble, but they were imitation laminate. I didn't look at them closely when I went into the model home, so that could have been sort of my fault too. But if I was told that they were not the real thing, I could have gotten an upgrade. Despite that, things went well when the home was put into place. They told me how long it was going to take and it did take as long as the amount of time they had said. But there was supposed to be three steps coming into the house since my husband had this second stroke and I wanted the front porch as low as possible. But when they put the front porch on, they put six steps on there. They were able to fix that though as they did a ramp around back.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for your feedback, Marva! We are so happy you had a great experience.

    Verified purchase
    Customer ServiceMaintenance

    Reviewed April 4, 2023

    The guy that we were dealing with didn't stay communicated with us. He'd tell us all, "The house is gonna be here at this time." That time came and the house wasn't here. I asked him about it and he said, "No, that's not what I said." Then he told us another date. I called close to that date and he told us there was a delay. He didn't call to let us know. It was a big nightmare. But as far as when we picked our house, that was fine. Everything else has been good as far as Clayton goes. There was another guy we dealt with. He was awesome. As far as the stuff that needed to be fixed, that's been great. We hadn't had too many issues with that.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Roger! We will share this information with the appropriate teams.

    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed April 4, 2023

    I'm very satisfied with Clayton Homes. They gave us the most value for our money. We were looking for quality, and we have seemed to have found that. Everyone that we encountered on the sales team was very knowledgeable and good at answering any of our questions. David was our rep. He was the reason we bought. He remembered every time we went there. He was so on point. The property that we got was five-plus acres. But a portion of the property was called a wetland so it was a protected area. On that protected area, at one point, they said you have to have 10 acres in order to put a house on it. David spotted it was only five. He spotted that little clause. He was above and beyond. He helped work with our real estate agent with getting the land for us. He was looking out for Clayton, but he was also looking out for us.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Ellen, we truly appreciate you taking the time to share this feedback and we are so happy you chose Clayton Homes!

    Verified purchase
    TechStaff

    Reviewed April 4, 2023

    Clayton Homes answered all my questions and helped me out along the way. They have friendly service. There are some things that could have been done better however. I had a vendor come out a couple of times. They got a few things that they're gonna come back out for and take care of, like a door not shutting and latches. But Robin is good. I normally text her for the issues and she gets back with me. Overall, I am satisfied.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you, George! We are so happy you chose Clayton Homes!

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed April 4, 2023

    The Clayton Homes Danville office is remarkable as far as the customer service goes. They answered any questions and did anything we needed. If we had problem, they took care of it within a week. The sales representative that we dealt with was Angie. She was highly commendable. Their tech team who are the ones that come out and fix any of the problems have been a breeze to deal with. I love the home. I would highly recommend Clayton Homes.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Joshua! We appreciate your feedback and we want to thank you for choosing Clayton Homes.

    Verified purchase

    Reviewed April 4, 2023

    We like the layout of the home - its open design and the kitchen. The only thing we don't like is the strip down the middle that connects the two parts together. It's raised up too high and it's a trip hazard.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Linda! We appreciate this input and will share with our builders.

    Verified purchase
    Staff

    Reviewed April 1, 2023

    The rep from Clayton was very nice and good. My wife, my son and I looked at several of the models, and the floor plan and the model worked out better on this one. From start to finish, getting everything set up took longer than we expected. It was three months altogether. It included clearing the lot and getting it ready, so there was more to it, too. The delivery and setup were good. It was very convenient. We had a sink that leaked and some of the doors didn't shut right. But everything that we brought up were corrected. It was very easy getting them out.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for this feedback, Rodney! We are so happy to hear that you've had a great experience!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed April 1, 2023

    I love the Clayton Home rep. He's a good guy. He always answered the phone, always responded to my text messages, and helped me keep up to date on everything that was going on with the house. I love the quality of the home too. Very well insulated, spacious and everything's good.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Erica! We are so happy to hear that you've had such a great experience!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 30, 2023

    The representative at Clayton was very helpful and I felt like he was being straightforward and answered all of our questions. The whole service was very well done and I'm very happy with them. The quality of the home is fine. There have been a few issues, but they've been good about coming out and taking care of those things when I call.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing this feedback with us, Richard!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 27, 2023

    During the process of buying our house, the agent was very up-to-date with us and was very helpful. Had great insight into what his job pertained to. He didn't leave anything out and was very clear with everything that we were signing and everything that we were getting. Our agent was with us every step of the way and really didn't leave anything out. Any questions we had, we got answers immediately or via email within a day. It was very good working with our agent.

    When we were picking general categories, my wife and I stuck with single-wides. We looked at least 15 mobile homes and did our own little tour of them. After that, we narrowed down our decision to three and we ended up picking the one we have. The main three points of it were affordability, space design, and room design as well. We liked the kitchen design and the bathroom design. The kitchen was one of the areas we made sure that we wanted to have enough room to move around, work in the kitchen, and set up appliances.

    We also liked the room design knowing that we are going to have kids soon. We tried to make sure we had multiple rooms selected available for us. The bathroom we ended up going with was one of my three points as well. The tub is something that we liked. It's spacious enough and we can have a shower at the same time. Being it's separate helps add flexibility and hygiene. Having two separate faucets also helps manage spaces well. Clayton has been very helpful throughout whole process. They have allowed us to move into the next chapter of our life without really much headache and everything that we had to do. As far as things that could have gone wrong, they've been very minimal.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    James, we're so happy to hear that you've had such a wonderful experience purchasing your home through Clayton. We strive to provide a world-class experience and we are so pleased to hear of your feedback.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 26, 2023

    There were a lot of times that we felt like we bothered the rep at Clayton because we would always think of something and we would just randomly call him during the day. If he wasn't available to talk, he'd call us back immediately and answer any questions we had and any concerns we had. We decided in March and it was August when we got our house put on our land. We picked one that was on the lot. It was the first one that we walked into that we liked.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear about your experience, Tara! Thank you for choosing and trusting in Clayton Homes with such an important purchase.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 26, 2023

    Clayton Homes had a model that I really, really, really loved. We worked with Sheri and she was top-notch. We took a trip down to Tennessee for a few days to look at the models but they didn't have the one that we wanted because it was discontinued, but Sheri called us and said that they started building that model again. She kept in touch. It was awesome. She was one of the highlights of this whole trying to move to Tennessee without actually having been here too much. She was very, very helpful and nice. I love our home. I love all the colors. Everything I'm like, “this is made for me.” But the vanity mirrors are high and I'm 5’ 5”. I can see just underneath my collarbone. But it's a beautiful bathroom. Everything looks so nice.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Jeannie! We are so happy to hear you've had a great experience with us!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed March 26, 2023

    The Clayton Homes rep was fantastic. He is in training to be a manager. If another one is open to near us, he's a fantastic candidate for it. He always took the time for any concerns we had. He gave me his personal cell phone number so that I could contact him. When he knew that we were already in the home, he reached out to see how everything was going.

    We started looking online. When we went to see if they had any, the one that we had originally set on, no one had it for display. We had to go in for something and the rep said, "I don't think it means that it's gone," that took it off of the website. He said, "So until I figure out what's going on, go ahead and pick a backup." So, we started looking again. This one also, there weren't any displays of it. But as soon as I saw it, it became my first instead of a backup, and come to find out the original one, they were redoing the pictures. But we ended up going with the other one that I found.

    We knew that it was delivered. And we asked from the get-go, “Do we have to be there when it's brought?” They said, "No, of course not. You don't have to. But you can be. We'll let you know." I ended up leaving work. When I started coming down the road, I noticed that there was half of the house there. They told me that they would let me know when they would deliver it so that we could be there. And I was, "Well, where's the other half?" And once I got inside, my mother-in-law was, "Oh, look." So, I got to see the second half delivered. And they thought I was crazy because I pulled over into the ditch to watch them do it. When I got back to work the next day, my manager was, "That's why you wanted to leave." I said, "No. They were supposed to tell me when they were bringing it."

    The hot water heater was pulling water in the tin. I messaged the project manager, the one that does your walk through, like when it's ready and get your keys. He also gave me his number. I texted him and sent him a picture of it too, and I was, "I don't know if this is normal. But I wanted to let you guys know." And he said, "No, that's not normal. I'll be out there. I'll be in contact to see if somebody's there." So, he came out and took care of that.

    And something happened with the fridge. We called. Whenever we would push the water dispenser, nothing would come out. And it just so happened, my husband opened the door to the refrigerator one day, and one of my kids pushed either the ice or the water on the fridge, and thankfully the door was open because it gushed inside of the refrigerator. That wasn't a them thing. But they pointed me in the right direction, and we got somebody out there to fix that. They told us, "Wait for it to settle in about six months. Call us or we'll call you so that we can come out and fix any kind of settling cracks." We have a few of those that I've got to get in contact with them. I'll do it once I'm better from surgery. Other than that, they have all been fantastic, "Call us if anything is going on."

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Jessica, thank you so much for taking the time to share your feedback! We are so happy to hear that you decided to make such an important purchase with us! We love that you got to see your beautiful new home be delivered!

    Verified purchase
    Customer ServiceContract & TermsCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed March 25, 2023

    I will not recommend anybody to purchase a home from Clayton Homes. It was a total disaster. Once my name and my husband's name were signed on that piece of paper, it was a cluster F to the point of where I was about ready to get an attorney. In the beginning, everything was on plan. It was easy-peasy. The lady that did the paperwork with us was wonderful, explained everything in detail to us. It was on schedule. However, we tried to get them to let us do it through a place up in Michigan without having to make the 15-hour trip here and having to stay in a motel room. But they wouldn't let us do that. I had to take time off from work, spend the $300 something it cost me in gas here and back, plus my motel room for overnight just to come down to sign paperwork.

    They told me our home would be ready by the 1st of September on my property that was already cleared off. So, my husband and I packed our stuff, moved down here from Michigan, rented a motel room for a week because it would be another week before it was ready. And it was, "Oh, it's not gonna be ready till the next week." It took a month of us living in the motel room and me showing out at the Clayton Homes to get them to bring the home to the property. And they made them pay for my next two weeks in the motel room because it would be another two weeks before they could get it ready.

    And we got to the house, to come in here to inspect everything, my back door, which is still not correct, was off the hinges and the frame was busted. The siding was off my home. The roof has numerous shingles that are loose or coming off. They came out and fixed most of that stuff up there. I have divots in my floor. They gave us the money to replace the flooring in the one section of the home because it had cuts and scratches and nicks and it was supposedly a brand-new home.

    My refrigerator, I had to go through the warranty department to get it fixed because it got tipped over in the move and the freezer door was damaged. The first night we were in here, we had no hot water when they said everything was correct. And they said it would be two weeks before they could get an electrician out here. Luckily, my husband is an electrician. He went in there and said that it was wired incorrectly. So, he was able to wire it back up correctly and fixed it.

    My shower in my master bathroom still does not drain properly when I've told Clayton from day one when I was living in here that there was something wrong with the way they did the drainage from my bathroom to the septic tank. I have to plunge it every two days. I stand there taking a shower and the water comes up to my ankles. My bathroom sink in the spare bathroom, the sealant around it that keeps the water out never got put into it. The sink was just sitting there. My husband is gonna put the sealant on it before we use it because I'm still not using that bathroom because I gotta seal the tub. The hot water for that bathroom doesn't even heat up more than lukewarm.

    The ceilings in my living room all the way down to the other far end of the house has cracks all the way across down the bottom of the ceiling. And they said, "That happens when you move a home and it settles. But there's nothing we can do about that." The only thing they fixed was they put a new door on the back door that was busted and put a new lock. But the framing around the door on the outside is still all bent and nasty looking. They did come back through with screws, and we could see the screws, to screw the siding on. And most of the shingles, they fixed those. Other than that, they're not doing anything.

    Everything up until the day we signed paperwork, it was 100% courteousy. They were polite, respectful, always answer phone calls, return phone calls. Up until the day we left Michigan and got to South Carolina and the home still wasn't here, we had no issues. But once they kept delaying us and costing us more money, it got to where that Max and Ross would not even answer or return our phone calls.

    And once the home got here, they wouldn't say anything else to us. It was always, "You gotta talk to this person or you gotta call warranty." That's the reason why I got mad and showed out on Clayton Homes property in Greenwood and didn't realize it was the bigwigs there. They told me to be quiet. I said, "No. Y'all had all this time to be quiet. Now, let me talk to somebody who's gonna get something done."

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Candice, thank you for taking the time to share your feedback with us. We're sorry to hear that you're experiencing these issues, and we'd like to loop in the appropriate parties for support. We will be contacting you privately for more information.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 25, 2023

    The rep who helped us, Jesse, arranged everything. We found our own lender and she cooperated with them. She scheduled things and moved things along. She has a superior knowledge. As for the home, we've only had one issue with the water that they never could fix and that we wound up fixing ourselves. We had to have them come out and adjust the valve and then I found out that the water was lukewarm. They adjusted this mixing valve and then I adjusted it myself. Then, I found out that the two shower fixtures were also limiting the temperature. I turned both of those up and now we got nice, hot water.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Ben, thank you for taking the time to share your feedback with us regarding your home buying experience. We're so happy to hear that you are loving your home and have had wonderful care from our teams.

    Verified purchase
    PriceStaffRates

    Reviewed March 25, 2023

    I was highly satisfied with the home buying process with Clayton. Jeff, the rep, did whatever he could to try to find me a home that would fit my price range. I love my home because it's more than enough space for me. I have a single wide that’s brand new with four bedrooms. I only have two kids, so it will help me a lot in the future. If I am to have more kids, I already have enough space for it. I like the home decoration I got from the welcome home. It’s something that could be put up in my house and I get a lot of compliments off of it. I highly recommend that people go to Clayton because they take the time out to help people find a perfect home.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear you had such a wonderful experience, Shetika! We love to hear that this will be a home you can enjoy and love with your family.

    Verified purchase
    Staff

    Reviewed March 25, 2023

    The rep was very helpful and I am satisfied with the home. People should go to Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for your feedback, Virginia!

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed March 25, 2023

    The communication with Clayton’s rep could have been better, but it wasn't too bad. The home buying process went well. We notified them that some of the trimming in the living room and on the side of the sliding door still needed to be fixed. They said they ordered the new parts but I never heard back from them since I moved in and that was last year. But I would still recommend Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Alisha, thank you for taking the time to share your feedback regarding your buying experience with Clayton Homes. We strive to provide a world-class customer experience, and we want any concerns you have resolved. We would be happy to reach out to the retail location on your behalf and get updates regarding the items you addressed. We appreciate your patience!

    Verified purchase
    TechStaffHonesty & Transparency

    Reviewed March 24, 2023

    I'm really happy with the home-buying process with Clayton Homes. Lexi helped me and she was awesome. She's really down-to-earth. She's a people person. She was honest with everything. Everything that she told us was what we expected. Nothing came out and scared us. Everything that she said happened. She was very upfront and said, "This is gonna be the process. This is how long it's gonna take.” She really got to know us as normal people. Clayton is upfront and honest. They're gonna tell you if they can help you, or if they can't, they're not gonna lead you on to something that they can't do. If they can't do it, they're not gonna say, "Oh, well, we could do this and this." It's not a car salesman. They're gonna tell you what they can do and how they can help and where you fall in the range, the different lenders, and what they're going to expect.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing this information, Nathan! We are so happy that you had a great experience.

    Verified purchase
    Customer ServiceTechMaintenanceStaffBillingRates

    Reviewed March 23, 2023

    I dealt with Clayton Homes in Harrisonburg, Virginia for the single wide home, and with the one that I just purchased, I dealt with Clayton Homes in Elkins, West Virginia. Overall, it was a good experience. They called me two weeks ago and I did suggest a few things that had I known how it was gonna go, I would have had that in my contract, but I didn't. But they were going to pass it on to them.

    When you set a single wide, you don't have all the dust inside. When you set a double wide or a modular home, they gotta row it together and then they gotta go in and put it together inside, and then finish it. I assumed that they would have a cleaning crew come in after they were finished and do a spring cleaning before the client move in. But my wife and kids ended up doing that. The home was a big one. It was 32x80 with the tongue. I told him the Clayton rep, "I would have paid you $1,500 to have a cleaning crew come in there. We could have put that on top of contract." That was one thing that I did suggest to them and that went to their main office in Nashville.

    I liked the rep that I worked with. If you called her with a problem, she was on top of the game. My wife loves the home. It has plenty of room. There are a few things that they need to come back and fix. But they only got one guy out there. He's gotta help her and he's trying to set homes, get them finished and get people moved in, and then come back out and do repairs. So it's not his fault. It's not Clayton Homes' fault. He's an older guy and the younger generation is not interested in doing that work.

    Once the house is set, you can put in your water, your septic, and your electric. You don't have to go in the house to hook up the water. You don't have to go in the house to hook up the septic. You only need your electrical contractor to hook up the electric. But since I didn't use Clayton's contractor, they wouldn't let my own contractor in the house to hook up the electric. That kind of pissed me off. They didn't want my electrical contractor to come in and run his wires up in for whatever reason. Why should I give Clayton a final payment when we can have water leaks or we can have lights not working? Everything should work. It's a brand-new house. But I've got a light in my dining room that hasn't worked and supposedly, they gotta order it. If they don't get it ordered, I'll just end up going to Lowe's and buying one because it's the same light. As where, if that contractor would have been in there, we would've known whether that light was working.

    Also, Clayton wanted $5,500 to hook up my septic but it was already there. All you had to do was hook it up. I told them, "Okay. Are ya'll gonna dig a new water line in?" They said, "Oh, no, you gotta have it dug. All we're gonna do is hook it up." So I said, "Well, if I'm gonna do that, I'm gonna hook it up." To me, Clayton didn't work quite as they should have. But it all got done in a timely manner.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your experience with us, Wayne! We take customer feedback very seriously, and we're happy to hear that communication and the buying process has went well for you!

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed March 22, 2023

    The lady from Clayton Homes that I first dealt with when I bought the home was wonderful. She took care of everything. If we had any questions or concerns, we told her and she took care of it. As far as Clayton Homes themselves, after she had to take a medical leave to have surgery, I have not been very pleased. I haven't found anybody since before Thanksgiving. They tell me they'd be back out after Thanksgiving and I haven't seen or talked to anyone. I called for two weeks to report that my doors were leaking, and no one would ever return my phone call.

    Finally, the one guy sent them a picture and told them that I needed something done. They came out, put a little caulking around it and that's it. My Sheetrock is then stained from the water that has come in at both doors and they tell me they can only replace one door of Sheetrock. I'm not satisfied with that. I give that much money for a trailer and because of no fault of my own, I'm gonna have to have stained Sheetrock. In my bathroom, my sink broke away from the wall where the trailer fell and it pushed this wall out. They pushed it back, and so I have a gap between them. Nobody seems to want to do anything. Now that this lady is back, I talked to her last week and she wants me to get my list made out, and she said that she will make them come out and fix it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Wendy, thank you for taking the time to reach out and share your feedback with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to hear of some frustrations thus far. We are pleased to hear that communication has been made to reconvene service work. Please reach out to us if you need immediate assistance.

    Verified purchase
    Staff

    Reviewed March 19, 2023

    Clayton was very professional. They did their job to a T. From the manager on down, everybody was fair. I could see the difference from Atchafalaya Homes, going through that bad process, and going to Clayton. They did a good job. They answered any questions I had. My service rep, Tyson, was so awesome. I really had a good experience. With Clayton, it was selling the home, making their customer happy, and doing it in the right way. So I would definitely encourage people to go to Clayton Homes.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear of this positive experience, Letha! Our customer's interactions are extremely important to us, and we strive to provide world-class customer service. Thank you so much for sharing this feedback!

    Verified purchase
    Sales & MarketingStaff

    Reviewed March 18, 2023

    Clayton’s process was very good. The sales associate was great and the after delivery care was a little marginal as well as the quality. Clayton should improve the quality of the build.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Gene, thank you so much for sharing your feedback with us! We appreciate this review and will share this information with our builders.

    Verified purchase
    Sales & Marketing

    Reviewed March 18, 2023

    The manager at the time communicated well and so did the sales people. The quality of the home seems good.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing, Samuel!

    Verified purchase
    Price

    Reviewed March 17, 2023

    Clayton Homes had the best home package I was looking for at the time. My experience was very easy. There was no pressure on me. We went there looking for houses, saw the one we liked, and started talking. Tom got things together, and things moved right along. There are some things they could do better, but overall, it is what it is. It's a manufactured house. I’d tell others they were well worth a look. I would give them a chance and look at them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing this feedback with us, Gary! We're so happy to hear you had a wonderful experience!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 16, 2023

    The reps that I worked with at Clayton were great. They were all nice and respectful and they got back to us with everything on time. They just came and did some of the work that they needed to do. They're supposed to be calling with another appointment to come finish the rest of it up. Other than that, everything’s good.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing, Courtney! We're so excited for you taking this new step in your journey!

    Verified purchase
    Customer ServiceTechPriceMaintenanceStaffRatesTransparencyTimeliness

    Reviewed March 16, 2023

    The homebuying process with Clayton was good. The reps were helpful and transparent. There were no surprises, which was why I was happy with them. We shopped around but when we got ready to purchase one, Clayton was the one that had them on the lot and to get one to us at a better time. Plus, they were more reasonable with the price. We live out of state and my daughter lives in the home. For the most part, everything was done quicker than I thought it would get done. Clayton said this guy could do our pad and I could call him. And he said he could be here the next day. So, we were able to time it around when we were there. It was a good experience.

    The only things that got put off was due to the fine Oklahoma rain weather and thunderstorms. But the subcontractors were very responsive, professional and on time when they said they would be somewhere, barring weather. When they put it together and everything was hooked up, we were able to move right in and everything worked. There were some piddly things, but it was nothing that was catastrophic. Clayton does a walkthrough with you and you identify all the little things. If there’s a scratch on the wall, they write that down and then send somebody out. They fix all those little piddly things right away. They provide that as part of purchasing it.

    I can't complain about the customer service. When they said they would do that, they did all of that. The refrigerator came without the icemaker but it was the responsibility of the company that put it in to fix that. They ended up sending us all the parts and then, Clayton came out and put them in. They did a great job for us. I was pleased.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    James, thank you so much for taking the time to share this detailed feedback regarding your buying experience with Clayton Homes. We're so glad that you had a wonderful experience!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 16, 2023

    The first time that we went to Clayton, it was just shopping, trying to see what we needed to do to get everything set up. But after that first visit, we were well prepared to purchase it. It was a good buying experience with the quickness of them responding back if I send a text message or call. I love the home. It was cool to watch the reps moving it on to the property. It took them a week to assemble it, which was a little quicker than I expected.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing, Mike! We are so happy you love your home and had a great experience.

    Verified purchase
    Sales & MarketingMaintenanceStaff

    Reviewed March 16, 2023

    The sales staff at Clayton was very easy to work with. The buying process was also very easy. But the service department is not the best. There are a lot of things that aren't finished properly. They have sent people out that didn't do the work properly. An example is the plumbing in the house. When we first moved in, there was a leak. They had to fix the leak four times.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Amanda, thank you for taking the time to share your feedback with us! We're sorry to hear of the issues you've experienced with servicing. We will share this with our team.

    Verified purchase
    Staff

    Reviewed March 16, 2023

    All of them at Clayton Homes were really professional and answered every question I had. I was pretty satisfied and I've been recommending them to everybody.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Michael!

    Verified purchase

    Reviewed March 15, 2023

    Purchasing the home went really well. As far as processing everything through, they were great. We looked at the home at the end of July, and then, they had the house delivered in August. We liked the customer experience that we received while we were there. The main thing that we liked was the style of the home. It's a more modern house than some of the other ones. We like the barn doors inside of it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Sydney, thank you so much for taking the time to share you experience purchasing a Clayton Built home! We are so happy you chose us for your homebuying needs.

    Verified purchase
    Ease of Use

    Reviewed March 14, 2023

    The home buying process was good. But right now, I'm real dissatisfied with Clayton Homes. The house is a piece of crap. It's falling apart. I feel like I was sold a freaking matchbox that just any old person would mind my living in. The doors are off track, the front door got a huge crack in it, the front door knob got a big hole in it, and the paneling coming up off the floor. I've been in the house since October last year and it's horrible. I had a huge freaking leak in my kitchen that they just came to tend to today. It has been almost a month.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Patricia, thank you so much for taking the time to share this feedback with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to hear that you've had some concerns with the interior items in your home. We understand that service is scheduled with the home building facility for April 11th. We look forward to resolving these issues for you!

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed March 13, 2023

    They don't fix the things that are broken. I'm still waiting for a new back door, for my dishwasher to be replaced, and for my camper to be re-leveled. I'm also waiting for the molding to be put back up. Plus, my drawers in the kitchen are on crooked. They have sent people who have said, "Well, we don't get the parts to fix it." and leave. I also have six pieces of siding that are supposed to be changed and Clayton says they can't get the right size when they built the house. I have a six-year warranty because I bought the five extra years and their excuse is, "Well, we can't get good help."

    Also, I have doors that stick and the guys who come in the house tell me, "Oh, that's not a problem." The reps are very nice people but they don't do a thing. I work with Ron and I like him. But he sends people out to my house to fix things without the right equipment. When my dog hits the back door on her own, it pops open. I've had to put a fence around my back door so she can't get away.

    Techs were coming on the 24th to do the dishwasher. I told them on the morning of the 24th, "You can't come because I'm on heavy pain medication. You can't come today." And an hour later, they rang the doorbell anyhow. I got up and told them, "I'm medicated. You can't come in the house. We have to reschedule." However, nobody has called me back to reschedule.

    Additionally, Clayton put two valves on the outside my house for my hoses because the house is supposed to come with them and it didn't. On one of the valves, they put an extra foot of piping. So, in cold weather, I gotta shut off the water to that line so it doesn't freeze. They could have cut it like they did on the one side right to the house. I can't get them to come back and fix it. I have asked many times.

    Also, there are two deep grooves on the top of my refrigerator and they told me it seals. They won't replace the door. I bought a brand-new fridge and it didn't come that way. So, the people who dropped it didn't say anything and stuck the fridge in and hoped people wouldn't notice. Every time Clayton sends me a contractor, they send one who has never worked for them before. I paid an extra 30 grand for my home because I bought it during COVID and I'm not getting any service. One day, I had to leave, so I told the guy just to do the siding on the outside of the house because he said he had it. Before I left, he packed up his truck and was gone. So, I am very dissatisfied to the point where I'm ready to call the state of Florida and report them to the Better Business Bureau there. I called corporate at Clayton Homes and they told me I have to deal with Ron. That did me no good.

    Then, a tech came and replaced a piece of the sheetrock. The sheetrock he took off was glued on and all he did was put tacks in. I said, that piece of sheetrock he put up is gonna fall down and asked him, "Do you want to use my caulk?" He said, "No, I was told not to." And the one that was the one that was up was caulked.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Mr. Tony, thank you for taking the time to reach out and make us aware of these concerns. We want all of our customers to have a wonderful experience during the home buying and post purchase process, and we apologize for these frustrations. We have looped in the retail location and they informed us they have contacted you personally to schedule service for Friday, March 17th, and any further concerns. We appreciate your patience during this last month and look forward to serving you.

    Verified purchase
    Sales & MarketingStaff

    Reviewed March 12, 2023

    When I described what I was looking for, they were very helpful in finding something that fitted my needs and was within the budget. I was impressed by my rep's willingness to listen. He was more concerned with what I wanted and needed and not just pushing for a sale. I recommend Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for choosing Clayton Homes, Theresa! We are so happy you had a great experience.

    Verified purchase
    Customer ServicePriceRates

    Reviewed March 12, 2023

    I chose Clayton Homes because after looking at their products, I felt they had the best products for their price. I went to another Clayton before I went to the Clayton in Clanton. That Clayton I did not feel comfortable and confident with. That's why I went to another home center. I did my application. Within a couple of days, I had approval. We started the home buying process. And within less than four months, my home was delivered. They were easy to work with. If anybody calls to recommend, I’d do it 10 out of 10.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for recommending and choosing Clayton Homes, Jennifer! We are so happy you had such a wonderful experience!

    Verified purchase
    CoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed March 11, 2023

    The homebuying process was amazing. My rep Andrea was very well informed. We had some hiccups. It was out of her control but she stayed with us, kept us up-to-date. It's everything I would want when I'm going through that situation. The condition of the home we got is good. There were some defects and flaws because it was the model that was already out where people have walked through. But these are minor defects that we are just living with. Overall the home is very presentable. It was 97% completely put together with no cosmetic issues.

    They outsourced somebody initially to put in the skirting. But it wasn't put in to where it was anchored down. We had a huge storm, and my skirting ended up across the field. But they had techs come back and they redid the skirting. They fixed it and then screwed it in. They rectified the issue very quickly. I enjoyed working with them. They were polite, prompt and reassuring.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your buying experience with us, Jennifer! We are so happy to hear that the team went above and beyond to make sure you were happy and all issues resolved!

    Verified purchase
    StaffTimeliness

    Reviewed March 11, 2023

    I went to Clayton Homes one day, found my house and put in the application the same day. I went there on a Saturday, and I was approved for the house on that Monday. They knew exactly what they needed to help me out. I liked the quickness and efficiency that they worked in. They were also very nice. I love that my house is four bedrooms and it comes with a heat pump.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing, Kaitlyn! We are so happy that you love your home!

    Verified purchase

    Reviewed March 10, 2023

    I really enjoyed working with them. Their mobile home was good. We had a good time talking to people. It was a wonderful experience. We got a two-bedroom mobile home. It's a pretty good size trailer.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing, Ray!

    Verified purchase
    TechStaff

    Reviewed March 10, 2023

    The rep knew exactly what I was talking about and gave me direct answers for what I was asking. The trailer home was close enough to what I wanted. The installer took about three weeks to get out and have time to get mine out here and set up and it took them a day to put it together. There was supposed to be a six-man crew and Clayton sent out a four-man crew. So they were pissed at the beginning and they took it out of my trailer. They threw a hammer up on the roof and put a hole in it. The next time it rained, I had a big flood in my living room. But as soon as I let Clayton know, they sent a repairman out and it was fixed that day.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing, Don! We are so happy to hear that you had a great experience!

    Verified purchase
    Staff

    Reviewed March 10, 2023

    Clayton Homes knew what they were doing. They presented everything well. They helped me find what I wanted and were quite good about getting the unit for me, delivering it, and setting it up. I liked the quality of Clayton's homes. Clayton is the place to go.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for choosing us, Bonnie! We are so happy that you had a wonderful experience!

    Verified purchase
    Staff

    Reviewed March 10, 2023

    It was spot on with the rep. He took us in, showed us what he had and set up a meeting. We went in and discussed what we liked and didn't like to have. I like his knowledge about his product. If anyone needed a quality home, they could go to Clayton Homes.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for checking us out and ultimately choosing Clayton Homes, James! We are so happy you had a wonderful experience!

    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed March 10, 2023

    Clayton Homes was very accommodating. Every single person that has been involved in the process has been good. I've called them with concerns or problems and they fixed them very quickly. I would definitely recommend them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We are so happy to hear that you had such a wonderful experience, Kendra!

    Verified purchase
    Staff

    Reviewed March 9, 2023

    For the most part, the home buying process was pretty enjoyable. There was a lot of new stuff that I had to figure out because I've never bought a home before. That was the worst part. But Clayton Homes did their job. Billy did a good job. He really explained the whole process pretty easy. He explained it to where I can understand what he was getting at. He didn't beat around the bush about what had to be done and what he needed from me and what I needed from him and everybody else who was involved.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We are so happy to hear that you had such a wonderful experience, Ethan!

    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed March 9, 2023

    The rep who sold us the home was very good and we had a precious experience. The people were very nice, courteous and kind. They gave us the information we wanted. They didn't try pressuring me into anything else. They knew exactly what I wanted and I wasn't gonna change my mind. They made me feel important. The home is beautiful and reasonably priced compared to the ones I’ve seen online. Clayton gave me a good buy. The living room and the kitchen is an altogether open area. The kitchen is behind the island and it has a utility room off it. There is a sliding glass door at the end, which would be the dining room. And there’s a nice stove, refrigerator, dishwasher and microwave. It has everything I need. Our home burned down and I lost my husband and pets in it. Clayton fulfills that emptiness because with this home, after we got everything cleared up and cleaned, it made me feel like living again.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Shirley, we are so honored that you chose Clayton Homes to start this new chapter in your life. While we know that this home can never replace what you lost, we hope that we can fulfill the needs of a comfortable and cozy home for you to spend many years in. We wish you all the best and we want to thank you again for choosing Clayton Homes.

    Verified purchase
    Staff

    Reviewed March 9, 2023

    The salesguy at Clayton was very nice. He was really helpful because I'm young and I don't know much about it. He made sure that we knew what we were doing. If we had any questions, he was always available. He gave us his personal number so we could text him at any time. The one we got is a good house. The only issue that I've ever had was the ceiling fan in the living room never worked. We've never been able to figure out why it wasn't working.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback with us, Sherrie! We are so happy to hear that you had a wonderful experience.

    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed March 9, 2023

    It was excellent with Clayton Homes. Everybody was very nice and easy to work with. The crew that delivered the house was fast and efficient. Everything looks very good. We see minor things that we think somebody has to fix, but nothing major.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback, Kenneth!

    Verified purchase
    PriceStaffRates

    Reviewed March 9, 2023

    Allie, our rep with Clayton Homes, made us feel extremely comfortable. We couldn't sucker her down to make the price lower which we were a little sad about. But that had nothing to do with her. That was Clayton Homes. I couldn't speak more highly of her as a person and as a saleswoman. She has checked in with us. She made us so comfortable. Her walk through once the home was out here on the property was phenomenal. We had a great time. She made sure we were super comfortable with our home. With the way Clayton Homes has accommodated our fixes and needs, I would recommend them to someone else. Even with the little things, they are very accommodating. They send us the parts that we need.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback, Brittnay!

    Verified purchase
    Customer ServicePricePunctuality & SpeedMaintenanceStaff

    Reviewed March 9, 2023

    I had went over to see what they had at Clayton. They said, “We can't sell one here because we can't get it back either. We're in a bind same as you are.” I went back three weeks later, and they had one on the lot that they were willing to sell. It happened to be one that I had looked at and liked. The rep called me several times during the time of construction and getting it going. It took longer than we anticipated. The weather didn't cooperate always. I didn't live close to where they were so it wasn't easy for them either. But it all went very well. The rep has been in touch with me several times since me moved in. He ever so often will send me a text message of, “How things are going? Is everything okay? Is there anything you need from me?” He has continued to reach out.

    The quality could be better. There are things that they did cheaply that they could have done and went a few dollars more. I've got problems with the shower doors, and they've already come out once to fix them. But they're not gonna stay up. I'm gonna end up gutting that bathroom and starting over. The carpet is also cheap. It's not nice carpet at all.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Kimberly, thank you so much for taking the time to share your feedback! We're happy to hear that our team members communicated well with you. We sincerely appreciate you making us aware of your concerns with quality. We will share this information with our builders.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed March 8, 2023

    We have real good friends with Clayton Homes. They paid attention to what the customer wanted and if there were any problems, they were prompt to respond. They got the home as quick as possible. The installation went very well. The biggest problem was that we had so much rain, and that hindered the progress. But they did what they could.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback with us, Ivan!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 8, 2023

    The buying process was easy and free-flowing. But I thought it would be faster to purchase a modular home and I was wrong. We signed in the end of May and we didn't get to move in until August. Clayton Homes already had possession of the home. It was sitting on the storage lot. It just took forever for us to get moved in, which it normally doesn't take that long. It was more because of the neighborhood, though.

    Other than that, the rep, Doug, was awesome. Even after I purchased the home, like even now, if I need something done to my house, he's there to help push to make sure they come out and take care of my stuff. There were set up issues with the home from travel. When they came and set it up, the cinder blocks underneath weren’t touching the home. But they're good people and they really work with you to get things done.

    I really like Doug. He tend to push to what we needed, not what he wanted us to get. There were a few times when we would come in and he would tell us it wasn't a good time at the moment to do what we were trying to do. He was sharing knowledge more than he was trying to sell anything.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Aaron, thank you so much for taking the time to share your buying experience with us! We are happy to hear that our team members are going above and beyond to create happiness for our customers.

    Verified purchase
    Contract & TermsPriceStaff

    Reviewed March 8, 2023

    Working with the reps was the best experience I ever had. Drew, the salesman worked his hiney off. He didn't argue or complain. He just dug in there and did what needed to be done to get the trailer. Clayton was also very helpful. I was gonna put my electric in myself, but there is a new law I wasn't aware of. It has to be a specific kind of pipe and it has to be a minimum of 2ft in the ground, and it has to have a new specific type of meter box, and it's gonna cost me $4,000 total. Clayton said, "No problem." They said, "We'll take care of it." and they put it in for me.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Raymond, thank you so much for sharing this feedback with us! We are happy you had a great experience.

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed March 8, 2023

    Everybody was useful and informative. Every question I asked was answered on the spot. I could tell that the rep was eager to make a sale. He was new into selling and he was chasing after the sale. He called me days after to make sure I liked what I looked at and if we were gonna come back.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Preston, thank you for taking the time to share this feedback with us! We appreciate you choosing Clayton Homes!

    Verified purchase
    Customer Service

    Reviewed March 8, 2023

    We went and looked one day, and Clayton Homes didn't have the one that we wanted, so they had to find it. When they found it, we went and did the paperwork, then we looked at it and finalized on it. It didn't take very long, and everything was good with the house except for the trim. Their guns were turned up too high and the nails went in too far. It was not holding some of the trims like it was supposed to, but someone from Clayton Homes came and fixed that since. It took a couple of days, but I know they're backed up, so that's not bad for me. Overall, Clayton Homes was easy to deal with. The purchase and the communication were good. I also had a lady call me one time, and she did a short survey with me.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your feedback with our teams, Kelvin! We appreciate you choosing Clayton Homes!

    Verified purchase
    MaintenanceBillingLoan Process

    Reviewed March 8, 2023

    The home buying process through Clayton was okay. I just had to make sure that I had most of my bills paid off. We wanted a different one, but we couldn't get approved for a big enough loan. As far as the home, they had to come out and fix the bathroom between the two bedrooms because the pipes were leaking. They did right away, so that was good. The only thing we got a problem with is on the island in the middle of the kitchen, if you have the washing machine on, you can't use the electricity on the island at all. It will flip off the breaker. We told them and they said, "Well, plug it in somewhere."

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Stewart, thank you for taking the time to share your feedback with us. We are so happy to hear that you chose Clayton for your homebuying needs. We understand your frustrations regarding electrical issues, and we would recommend reaching out to the retail location to see if they have any tips or can recommend a licensed electrician to address any issues.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 8, 2023

    We owned a Clayton home before and were extremely pleased with everything. We ordered from them again last March and they told us that the home would be in either the last of May or the 1st of June. On the 20th of May, they called us and it was there. We were elated. We did a walkthrough and it was perfect. So, we paid for it and we came back. The company and the salesperson were fantastic, and everything was exactly as they had said. But then, we kept waiting for them to come and do the work to set up the home. May went by, June went by, then July went almost by when they finally came out. I kept calling Cameron, who was the lot manager, and got no satisfaction whatsoever.

    When they finally did the dirt work and all the floors, we thought we were going to get our home. But then, they ran into a problem that we were across the state line and Cameron had not taken that into consideration. Tennessee movers were so backed up and they couldn't move the home. So, we went through July and on the first week of August, one of the guys that worked there contacted someone else. They finally got someone to deliver the home and they set it up. At that point, we had sold our house and closed out in June. So, we already made a commitment because of what Cameron told us. He gave me three different dates in June and the 1st of July, on when we could plan on having the movers. But I canceled and changed our movers three times because that didn't pan out.

    Then, when they set the house, they didn't have the finishing on the sheetrock done on the inside. So, I called Cameron and told him that I was not going to change the moving date again. I told him that I was going to have them move the furniture in and I would take full responsibility, because we really didn't have that much. But he said that if I moved one stick of furniture in that house, he would come and put a padlock on it.

    I lost it. I paid for that house in May and due to his lack of coordination to get things done, I couldn't move in. At that point, I called a dear friend who has been with Clayton Homes for many years and asked him what I needed to do. He gave me Jerry's name and number. I called him and I could not have asked for anyone to have been any nicer and any more cooperative. He said he would make sure that it was taken care of and within two weeks, they finally pulled somebody out of Paducah. They sent them over there to do the finishing up the sheetrock so we could actually move in. But we had to put our furniture in storage for a month waiting on that to happen.

    All in all, I would highly highly recommend Clayton Homes because of the construction of the homes they make. Everybody did everything they could possibly do, except for that gentleman who I understand is no longer working for them. They have since called us and we are now setting up the one-year follow-up in August. It's a little early right now, but they said they will do it. There were a couple of places in the floors that were damaged and they sent a guy down who fixed it. It looks fantastic now. Also, there are some little stress cracks that they are going to come back and fix.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Barbara, thank you so much for taking the time to reach out and share this feedback with us. We want all of our Clayton Homes customers to have an exceptional buying experience, and we're so happy to hear that any concerns during your purchase process were resolved and you are happy with the results!

    Verified purchase
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed March 4, 2023

    The dealer that we dealt with at Bristol Clayton Homes was great. All of the people that they're surrounded with for setup and execution were fantastic. These guys are like a NASCAR pit crew. They are the best of the best. We were looking through floor plans online because they told us where we could go online and look at Norris Homes. We could also look at others and determine. We made a determination based on the fact that my wife had a baby grand piano, and we were going to get a four-bedroom to have one room to put the piano in. We had it all set, picked our options, and came in. They priced it for us.

    Between Thanksgiving and Christmas, there was a lot of getting together with family ramping up for Christmas, so we didn't get back with Clayton until the first business day after Christmas. Then we went the following business day after New Year's Day. We told them, “Okay. We sorted through this, and there's only two things that we'd like to change.” The manager of the store came in with our sales lady, and quickly, he was right on it. He sent us out the door with the quote to buy the home.

    When we came back, he said, “Well, I'm sorry. It's not going to be that price anymore.” I said, “What do you mean? We're just taking your quote you gave us last week and we're going to take two things off of it.” He said, “That quote’s no good anymore.” I said, ‘What do you mean?” He said, “That's last year’s quote. It's past January 1st. Now the prices have gone up.” I told him, “Really. The way I see it, it was last week's quote. Is your quote not good for a week? Most quotes are good for 30 days.” He said. “Nope.” I said, “Well, maybe we need to reprice it then, and get an idea how much more it's going to be now that it’s January 1st." He told me that he already did it and it was $64,000 more. That didn't sit well with me.

    It seemed very premeditated. A good businessman should have said, “Listen. I'm giving you this quote. And normally it's good for 30 days or whatever it is. Or two weeks. But I want to let you know we're getting ready to roll out into the next year. And on January 1st, the prices are going to go up. So keep that in mind in getting back to us and making your decision.” But he did not do that.

    We started to walk out. We weren't going to do business with Clayton. But the sales lady stopped us and named this couple and she said, “They ordered this house. That house is being delivered tomorrow to us. They called yesterday and backed out of the sale and said they will relinquish their deposit and everything. But they decided to build a home instead. Perhaps the Ginns might be interested in that home, and it's already built and we know the price on it. And we can sell on that.” So we told them, “Okay.” But we had such a bad taste in our mouths. I said, “Well, let us know tomorrow when it comes. I'll let you know if we want to come look at it or not.” They contacted us the next day, and we settled down a little, and I told my wife, “Well, if you want to go take a look and at least leave it open, the price was a little less than what we were going to order.” But again, it was a lesser of a home. It was a three-bedroom home, not a four, and no baby grand piano was coming.

    We looked at the home and bought it because for what it was, it was a good deal. There were a couple of things that weren't what we wanted. It was outfitted with stainless steel, and my wife isn't a stainless steel person and that's why the service guys are here right now. They're changing out the island with the stainless steel sink. It's a different size from the white things. So they're making good on that, but my wife didn't get to bring the baby grand piano and it had to be sold because of the way it was handled up front. Other than that, these guys have been great.

    We walked in and paid cash on a Monday after a Friday closing on our home the week before. Then on a Tuesday, they were out here and brought the equipment and sized up the job. On Wednesday, they were here digging the footers, and everybody was right in line. The only thing we waited for was the bricklayer. We had to wait three weeks because he was very sought after. He's one of the best, and he did a super job. Other than what happened in the beginning, it has been a great experience. The dealership has supported everything and sent people.

    My biggest downfall other than that initial dealing was Norris Homes. They quoted the white sink to change the stainless steel sink, but because it's a different size sink, we had to pay them to build an entirely new island to accommodate the white sink. They priced it for us and said, “We can build it.” We paid for it at closing last August 19th. But we have chased Norris Homes and I've gotten in my truck and driven out there to get materials because they quit answering the phones for my folks at Bristol Clayton Homes. They wouldn't even answer emails. They finally sent something in January. It was supposed to be stained. But they sent it white and naked. It had no doors. Then they ended up sending stained doors for the white cabinet that they gave us. Finally, we got the right thing this week and the guys are here to change it.

    The home was ordered with white siding but we wanted red. They got it in stock, but we could not get them to send it to Bristol. They were sending homes and they wouldn't include the siding with it. So I had to get it. I lucked up and the first door I went to happened to be the plant manager’s office. So I knew where the main guy was. Then I got a call from a lady at Clayton Corporate and she said, “I'm going to see what I can do right now. But in the meantime, let me give you this Clayton customer advocacy phone number. In the event we can't get something shaken loose, you can call them. They will get things moving.”

    As a result of that lady having a conversation with us, a rep ended up from Bean Station over in Bristol, and he was a relatively new guy to the company. He was in shock at the non-response that had gone on since August. So he said, “I've got this for action.” Within about six days, we had an island and parts to put it together. But customers shouldn't have to go to Bean Station to get resolutions on things, and not from August till March.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Larry, thank you so much for sharing your experience with us. We pride ourselves in creating a great customer experience, and we're so happy you took the time to share this detailed information!

    Verified purchase

    Reviewed March 3, 2023

    Clayton is a beautiful and good company. Everybody was a pleasure to deal with. We got a four bedroom, two baths, double-wide, 72 by 70 home. We like the kitchen. I like the home very much. It's a very nice place to live.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Richard, thank you so much for sharing your experience with us!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed March 2, 2023

    I like the amount of land that came with the home because we wanted to have a big property. We wanted to get a three-bedroom, and that’s exactly what it was with a big kitchen. The rep that I dealt with was great. Every time I had a question, he called me back if he couldn’t talk to me right then. He answered all my questions and walked me through the whole process. There were a couple of things we noticed when we close that we wanted to be fixed and they came out three weeks later and fixed everything we had on the list. Everything's been good since.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Tabitha!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 1, 2023

    Overall, I truly am 100% satisfied across the board with Clayton Homes, from the buying process, the personnel, the setup, delivery and after the fact any touch-ups that we needed. The Opelika Clayton Homes has been fantastic. The installation was for the most part, seamless. They cleared the land and brought the trailer in. There was some very minor damage to the trailer in transit, but that was quickly repaired and put together. It wasn't live-in ready yet. They still had to do some touch-ups and plumbing. But it went together quickly.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Terry, we're so happy to hear that you've had a wonderful purchase experience with Clayton Homes! Thank you for taking the time to share.

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed March 1, 2023

    We walked through and looked at a bunch of homes. We saw something we liked, then the sales rep called us out of the blue and said that one of their deals had fallen out, so they gave us another discount on the one that they had customized. We like the way that was laid out so we just went with that one. It made it a bit easier for both sides. I would definitely recommend what I did, but everybody is gonna be different, so go with whatever you're comfortable with. Clayton Homes made me comfortable. They explained things very well, and they did everything I asked for. I can't ask for much more. All in all, I was satisfied. Everybody was very professional, and when I needed help, they sent somebody out. I can't complain about the service.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to share your experience purchasing a Clayton Home, Ryan! We're so happy to hear that you had a great overall experience.

    Verified purchase
    Staff

    Reviewed Feb. 28, 2023

    The rep who helped us was nice and gave us the information. Also, they have come out and fixed everything that we've had problems with.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your experience with us, Jennifer!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 28, 2023

    The process with Clayton was fine. The only thing I'm dissatisfied with is that I never get anybody out here to make repairs. I call their rep, Cindy, and I tell her that we need this, that, and the other. She says she's gonna turn it in but I never hear from anybody.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Carole, we appreciate you reaching out and sharing this feedback with us. We're sorry to hear that you've been experiencing some difficulty with scheduling repairs and communication. We will reach out to the retailer and follow-up with you as soon as possible.

    Verified purchase

    Reviewed Feb. 28, 2023

    The local dealership in Albertville did a great job bringing everything out and setting it up. But the house was built by one of their suppliers and the construction was way substandard. We're still working to remediate some of those problems.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback, Richard!

    Verified purchase

    Reviewed Feb. 28, 2023

    Overall, I'm very satisfied with the home buying process through Clayton Homes. Everybody that I dealt with was incredible. They got me a beautiful perfect home that I'm in love with, and it just couldn't have been a better experience. Greg was wonderful. He took time and talked with me multiple times about picking the right home for me and picking out everything in the home. He spent a lot of time with me and made sure I was getting what I wanted. I'm so in love with my home. I could not have asked for anything better. It turned out better than I ever anticipated. There wasn't a lot model on the lot for me to look at for the specific home that I got, so I ordered everything offline. When it arrived, it's better than I ever could have imagined.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Leisa, we're so happy that you have had such a wonderful experience purchasing your home with us! We can't thank you enough for taking the time to share your feedback!

    Verified purchase
    PriceStaffRates

    Reviewed Feb. 28, 2023

    I like the quality and the price of Clayton Homes. The rep we worked with was very knowledgeable and took care of us.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback, Theodore!

    Verified purchase
    Online & AppStaff

    Reviewed Feb. 28, 2023

    Clayton's website is user-friendly and the rep we got could answer about any questions we threw at him. But they got the ID thing wrong at first and we got the wrong modular. Then they made it up to us and upgraded our porch. The home is really nice and I like it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Travis, we're happy to hear that you are happy with your Clayton Homes purchase! We want all of our customers to have a great buying experience!

    Verified purchase
    Staff

    Reviewed Feb. 28, 2023

    I was very satisfied with Clayton Homes. The rep was fantastic. I couldn't ask for a better person. She treated me like family. Anytime I had a problem with some of the stuff that I was getting that I had to do, she walked me through it. She was there for me. We did some modifications to the house to satisfy us. In one bathroom, I had a walk-in shower put in because I can't get in and out of the tub. They accommodated me for that and they made the steps for me to get up and down. They went beyond what they needed to do.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share this feedback with us, Dianne! We really appreciate you choosing Clayton for your home buying purchase decision!

    CoveragePriceBilling

    Reviewed Feb. 27, 2023

    Bought this home brand new!!

    1. Windows bowed and leaking. Energy bill outrageous. According to Clayton it's not their problem.
    2. Not one door level. They all are hanging wrong and gapped at the top.
    3. Nails are coming up under the vinyl floors.
    4. Within 3 months two door handles broke. Cheap fixtures.
    5. Electric switches wired wrong and needed to be replaced.
    6. Siding bowed and pulled away from the home.
    7. Had to redo piping under the sink, was leaking.
    8. Interior trim pulling away from the walls.

    9. Inspector stated none of the windows were sealed on the outside.

    So, this is just a heads up that these homes are poorly constructed and not covered by Clayton Homes even if you purchase an extended warranty. (Don't.)

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Mr. Richard, thank you for reaching out to Clayton! We apologize for the delay in reaching out to you, as well as for the issues that you've experienced with your home. We have reached out to the home center and the home building facility on your behalf, and they have been able to contact you and schedule repairs to your home. We encourage you to reach out to us if you have any additional questions and concerns.

    Customer ServiceCoverageTechPriceRefunds & PayoutsStaff

    Reviewed Feb. 24, 2023

    I purchased a manufactured home for over $200,000 with Clayton Homes, Jonesboro, AR. I had issues since the day the home was put down but they usually remained in contact and eventually corrected the items addressed. I have been trying to get a resolution to the final issues but was told by Pam that they will let me know when they can get to it, no date, not estimated call back, just when they can get to it. There are still siding pieces that are on the ground, the septic tank they installed is visible, wasn't covered up properly, the air conditioner unit was poorly installed and is sliding and tilting due to putting the unit on a dirt pile that shifts with each rain.

    They do not care what mess is left behind only that they do the work and I guess it is the purchaser's responsibility to clean up after them. I found beer cans, garbage, rocks and cigarette butts everywhere. We pay too much money to have to clean up or pay for their clean up. Customer service is poor once they feel they are done. Find another company that takes pride in their work and customer satisfaction.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Shelli, thank you for reaching out to us regarding these concerns. We want our customers to have a positive experience, and we're sorry to hear that you have had these issues, as this is not the interaction we want you to have when purchasing a Clayton home. We have spoken with the retailer and they have advised us they are in communication with you to address these items. Our customer advocacy team will continue to monitor the matter until resolved. We appreciate your patience.

    Verified purchase

    Reviewed Feb. 24, 2023

    Christy was wonderful. She never treated me like I didn't have any money, which I appreciate. I own several businesses myself. I'm very proud and humble. I walked in with normal clothes as everybody else and I spent $210,000 cash. Not even knowing how much money I had, she treated me really well. As far as Clayton Homes, they had the house on the lot. It took me a month to get my lot ready and it only took them a couple of weeks to get it out and get it set up. I got the Lulamae, which is a double-wide and is exclusively through Clayton Homes, and its quality is great.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for the kind words about our team member, Eric. We are so happy you had a wonderful experience.

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 19, 2023

    I was very satisfied with the homebuying process. Everything went smoothly. Our rep was very open and down-to-earth. He went through the features and benefits of the product very well. He was timely with his responses when we had questions.

    We're very pleased with the quality of the unit. The issues that we've had are minor and were taken care of in a timely manner. Our salesperson, the manager at the dealership, the service group and the site manager were excellent to deal with.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    This is so great to hear, Gregory! Thank you so much for choosing Clayton Homes!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 19, 2023

    The home buying process was very good. They were really informative and their staff was helpful about everything. They were very prompt about taking care of anything that we needed fixed. I'm very happy with the experience.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear that you had a wonderful experience, Leland! Thank you for taking the time to share this feedback!

    Verified purchase
    PriceStaffRatesTransparency

    Reviewed Feb. 19, 2023

    The first rep I started out with in Clayton didn’t work out good and I went to the one in Dublin, and they were with me until I got in my home. The model was nice for the price I could afford. The quality is alright though there are some things in there that maybe should have been better. Clayton’s reps have been coming and doing little cosmetic stuff. They still gotta come back. Clayton communicates very well. They are very transparent, try to put you in the best situation and truthful about everything. They are good people that I dealt with.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback, James! Clayton Homes strives to provide a world-class experience to our customers, and we are happy to hear that you had a wonderful buying process!

    Verified purchase
    Refunds & Payouts

    Reviewed Feb. 19, 2023

    My wife did a lot of shopping around before we went to Clayton. They usually give $2,500 gift cards and my wife was hoping we were gonna get something like that, but we didn't. Process-wise, my wife had messaged Clayton and it took us about two months to actually come into the office. once I got into the office, it took about a month to get everything signed. The move into my trailer took a good six months because they had to order it. The home is not the best of quality but I was told that when I bought the trailer because it was basically getting more space. I traded a lot of space for the quality of the material.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi James, we appreciate you taking this time to share your feedback regarding your buying experience with Clayton Homes!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 18, 2023

    Clayton's home buying process was good. At the time, I had back surgery so they pretty much did everything for me. They helped me a lot to get my house. They would send me information on my cellphone and through emails. That way, I didn't have to go all the way down there as I wasn't able to travel. There were some things I couldn't do online and I had to go down there. But they had things ready for me and all I had to do was walk in, sign, and I was good to go. The process went fast. My rep helped me as much as she could with everything. She emailed me whatever. I would recommend Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We love to hear of this experience, Chadwick! Thank you for choosing Clayton Homes and becoming a part of our homebuying family. It means the world to us that we exceeded your expectations.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 18, 2023

    We were looking to buy our first home and deciding whether we wanted to build or go with manufacturers. Clayton was right there by the house so we stopped by. It took a few of us walking through a couple of their houses. There was one that wasn't put together and we were only seeing half of it but my wife told them that we just love the front porch. In the end, we chose a southern farmhouse. It's a three-bedroom house with two baths double wide. The biggest thing my wife liked was the entertainment center in the living room. I liked the kitchen, on the other hand.

    There are some things in the house that could be changed. For example, the strips that go around the doors were just put on with finishing nails. That aside, working with Clayton was good because we would not have found a mobile home that we liked otherwise. Our salesperson, Vicky, also helped us every step of the way and made the process really easy. The process took a couple of months.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Justin, thank you for taking the time to share your feedback with us! We're so happy that you found a Clayton Home you love! Thank you again for choosing us.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 18, 2023

    I'd give Clayton Homes' customer service an A. The staff and people here were great, and they still are. If I had a problem, they were right on it. But the product, a C-plus. The house itself seems to be good. But the appliances and fixtures need to be a higher quality. It would be a great place. And a lot of the paint on the interior was very cheap. Most people have it redone in here, because it's the lowest grade paint you can get. Baseboards are terrible. I expected a bit more. It's a good, quiet, safe place. But I was disappointed with the park and the gym. It's a lot smaller than where I came from. And it's not adequate.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi John, we appreciate you taking the time to share your feedback with us, and we're sorry to hear of the frustrations you are experiencing. We will share this information with our builders in order to improve our processes.

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Feb. 18, 2023

    They helped me through every step of the way. I worked hard to get my credit built up. But I didn't know where I really stood. I had no clue about buying houses at all. This is my first time ever. When we had a really cold freeze, my bedroom window cracked. I contacted Robin and she reached out to the manufacturer. They said that it would be an insurance claim. But she went ahead and looked in their warehouse, and they had one. She had her maintenance guy come out and replace it for me.

    We're still waiting to get the sewer hooked up. The inspector from the state that had to come out and inspect the electric, claimed it wasn't 220 coming down the pole from the main power line. I told him that seven years prior, we had a new meter box put in. It was all approved through the electric company that they had even come and done the work. He insisted he had to cut the seal to look. He said, "Nope, not 220," and wouldn't pass us. Called the electric company and they came out. He said that was not 220.

    The only difference I could see was the wire that we had coming down the pole was a little bit smaller in diameter than what Clayton had coming from the house to the pole. But we went ahead and had somebody hook up the same-looking wire. But then he didn't even show up for the re-inspection until the day after he was scheduled to be here. The electric company was very upset that he cut the seal. He was not allowed to. They said that any time that happens that somebody's wanting to cut that seal, tell them, "Contact the electric company," and they will send somebody out. I thought, being a state inspector, he should have known that information, that you got to have power company permission to cut the seal, not the land permission. Because he denied us like that, it delayed us another week in being able to get into my house. But it all worked out in the end. We're in and it's awesome.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Michelle!

    Verified purchase

    Reviewed Feb. 13, 2023

    I worked with Tony and he was awesome. I have a few knickknack things that's not good. They're not something I couldn't live with, but they're eyesores. Staples show in some places that they shouldn't and are sticking out. Also, my shingles came off once before. With this bad wind now, I see a couple sticking up there. But so far, things are okay.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Marvin! Our homes come with a one-year manufacturer's warranty and will be able to address any concerns with your home.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Feb. 12, 2023

    Clayton Homes had the better build. Also, Jim was good. He made sure that he took care of us. Clayton did everything that they could on the buying process. But once they got the house out here, they forgot about it. We bought the house in July and we still have not had a final walkthrough or our home. I couldn't get ahold of anybody at corporate. My salesman, Jim, is not there anymore. So, I have no clue who I'm supposed to talk to when I go up there or when I call in. We called back in November because we couldn't get ahold of anybody and I kept asking for Danny, which is the manager up there.

    I called for three days straight and they were, "He's in a meeting," or, "He's not here today," or, "Give me your number and I'll have him give you a call." I finally was, "I'm going to call corporate if I cannot get ahold of Danny." Finally, Danny personally called me off his cellphone and was, "I'm so sorry. I've been really busy." He sent Miles and his son out. They're the only people that they have working for them to come and fix things.

    Even corporate couldn't get ahold of them. Finally, Miles came out. He was told me that it would be a couple of months before he could come out and fix anything because he's about to have a rotator cuff surgery that week. So, he's down for six to eight weeks. And he said that it has been like this since October and he has been telling them that they need to find someone to replace him while he's down yet they never did. So, we have six to eight weeks that we still have to wait even longer to get the rest of the stuff fixed in the house. Nobody from Clayton has contacted me.

    Miles has been out here twice already, but he's only here for two days, and they sent him back to Northern Arkansas. So, he never got to finish what he was doing here. It feels like the floor joists are coming apart. Miles has to come in and peel back the flooring to check the floor joists. And it's not just one. It's all the way down the house. And, our sink, Miles said that he would have to have the people who actually put the countertops in come out and do it. But he caulked it because when they moved the house in, the board underneath the sink where the faucet's at snapped. So now, where the faucet is at, it's sagging and collects water. There have been many issues.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Katie, thank you for taking the time to reach out and share your feedback with Clayton Homes. We're sorry to hear of these concerns, however, our team at the retail location is working to resolve these issues for you. They are currently awaiting parts in order to complete the repairs. We appreciate your patience and will look for your follow-up with any further concerns.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 12, 2023

    When we went in Clayton Homes, the lady that helped us, Jenny, was very knowledgeable and she did her best to try to help us. The process went great and smoothly. We love the home and I would highly recommend Clayton Homes in Barboursville. They respond quickly when something needs fixed or we have a question. They've been really helpful.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    This is wonderful to hear, Jaclyn! Thank you for sharing your feedback with us!

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Feb. 12, 2023

    My husband and I were supposed to get a different plan, but the prices of materials skyrocketed. So, we couldn't afford it anymore. That delayed our process. And there was financial stuff. We had to delay that as well. So, it was extremely stressful. It almost took us a year. My salesperson didn't want to tell me and hurt my feelings because we were getting to the point where we wouldn't be able to afford the plan that we chose. And she wanted to try to give other options before telling me that we wouldn't be able to afford it anymore. But she called me one day and said that a plan fell through on another couple and they had a modular that was already built that we could afford. She didn't sell it to anyone else until I went to look at it. The lender wouldn't answer my calls, texts or emails. It took months to even get in touch with them. Clayton Homes had to interfere because it got to the point where they were waiting on the lender just so we could close.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Dakota, thank you so much for sharing your feedback with us! We are sorry to hear that circumstances caused you to not have the best experience, but we're so pleased that our team members were able to work with you to make sure you found a home you love.

    Verified purchase
    PriceStaffRates

    Reviewed Feb. 12, 2023

    Mark, the Clayton Homes rep, was very good. When I started, we sat down and talked prices. He helped me with something I could afford and we went from there. He stayed at it until it all went through and he was very professional. He was willing to help with anything that I didn't understand and I am so grateful to him. I love the home that I bought and I would recommend Clayton Homes to others.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Cecil! We're so happy you love your home!

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 12, 2023

    The guy that we worked with at Clayton was very quick about everything. When we were going to ask questions, he was very to the point about it. He was good. The homebuying process went really quick. I'd tell others that if they're looking to buy a trailer, then I would go to Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for your support, Dalton! We're so happy you had such a wonderful experience buying your home from us.

    Verified purchase
    Staff

    Reviewed Feb. 12, 2023

    My rep Rebecca did really well. She was very helpful. The home buying process went well and I love the home I have. Clayton has really nice homes.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your experience with us, Tammy! We're so happy that you love your home!

    Verified purchase
    TechPriceRates

    Reviewed Feb. 12, 2023

    We signed the contract with Clayton to lock in our price and set in what we wanted, and the process went from there. The living room, kitchen, and dining room is an open plan. The home that we got has two living areas, which I was not a fan of. What I wanted was a larger main living room. But the only thing we could find was one small living room or two living rooms.

    We have two boys, so we decided that we would turn the other living room into a den play area for them. So that was what we ended up doing with ours. They have their bedrooms and my husband's office on one end of the house, along with their den, and then the main bedrooms on the opposite side. The quality of the build is okay. It's not the best. There's a lot of thinner materials. It's not as heavy duty as some, but for us and for right now, it's fine.

    We did switch out and have another door put in by going out of my kitchen, and we put a sliding patio door there. But everything else was pretty much fixed on this home. There wasn't a whole lot you could actually choose from, which was okay because I liked the layout, so there wasn't a whole lot on that part that we needed to change anyway. My favorite part is the bar area in the kitchen. It is a very large island bar area, and it works out perfect for our family.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Courtney! We are so happy that you found a home model that you love that works so well for your family!

    Verified purchase
    Staff

    Reviewed Feb. 12, 2023

    The consultant was very friendly, knowledgeable and helped me through the whole process. The home has good quality and features. I like it. Everything went smoothly with Clayton and I have no complaints.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback, Carolyn! We appreciate you taking the time to share this experience!

    Verified purchase
    MaintenanceStaff

    Reviewed Feb. 12, 2023

    Everything went smoothly from getting the home and purchasing the land. They were friendly there at Clayton Homes. The people that have been trying to assist us with this house have been great. But the construction and workmanship is not what we thought would be. We've had trouble with the plumbing. We have panel outside, the plastic sheeting, which looks separated yet I'm told that's normal. But if I go on the lot and see them, it doesn't show that bad. The flooring was ripped. They are doing their best to try to fix that.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    David, we appreciate you taking the time to share your buying experience with Clayton Homes! We appreciate your patience as the retailer works to repair any concerns with your home.

    Verified purchase
    TechRefunds & PayoutsStaff

    Reviewed Feb. 11, 2023

    When I first saw the Clayton Homes on the lot, I was real impressed. They were real clean and real airtight. It was really cool, even though it was a sunny day, and I thought it would solve my problem of having my home burned down in the campfire. But we couldn't locate it on the spot where my house was. So it's out here 50 ft. from where my house was and I don't wanna be there. I wanna be by my dog yard where my house was. So I'm in this little garage type thing, and I gave Clayton Home to my son and my grandson.

    We've had some trouble with the appliances. First, the furnace wouldn't work. We asked for some help, and no one would help us with that. The furnace company itself is sending us a refund, and I had to sign some papers saying I wouldn't sue them. Now, the hot water heater doesn't work. I was a little bit disenchanted about the contractors that Clayton Homes has working. They both came up and did the work with no permits and they just wanted to get paid. The second one about the electric system were off the grid, and they put up a big solar panel thing and a real pretty complicated generator, battery set up. We've had nothing but problems with that. The generators wouldn't put out any power and the battery was blinking like an alarm, like it might blow up.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Barbara, thank you so much for taking the time to share your feedback. We want all of our Clayton Homes customers to have a wonderful experience. We apologize for your frustrations thus far. The setup contractor says despite the you having a large piece of property that there was just one place the home could be installed at. He said there was no better location for the home to be placed. The installation of the skirting was refused to be paid for by the customer's family and fired the setup contractor and would not let him finish the skirting on the home. The home is setup (other than the skirting) and the interior trim was done and paid for by the client too. The client was to pay directly for all items other than the home itself. The contractor installed a new septic, new water line, steps, set the home and even framed for the skirting. The situation became difficult due to your son taking over the project and firing contractors paid by Clayton. The son was advised that he needs to install a residential propane tank, yet he insisted on using a BBQ size (5 gallon) propane tank. This is not acceptable by the county. This and several other factors have been beyond our control even though we would like to help you resolve this situation.

    Verified purchase
    CoverageTechPriceMaintenanceStaff

    Reviewed Feb. 11, 2023

    We stopped at another trailer park but they weren't helpful to me at all. When my sister and I walked into Clayton, it was like they knew us from the beginning. The guys were fantastic. When I filled out the paperwork to try to get it, it took a small army to have this dummy know what she was putting on paper. They were very helpful and they have been ever since. Generally, when a man is helping you, if it isn't family, they look down on you, that you don't know anything. They didn't do that there.

    I'm not happy with a couple of things but Clayton came and tried to fix it because the manufacturer didn't seem to think it was worth it. The floor along the wall in the main bathroom in one end of the trailer is on a slant towards the wall. I had knee surgery, I'm 78 years old, and that tilted floor was a problem. They fixed it as best they could, though it's still not the way it's supposed to be.

    There were also a few issues with the trailer when I bought it. Within 30 days, anything I found wrong was supposed to have been fixed. There are still a few things, but they're working on it. They're doing the best they can to get what I want. They are going to come in and wire the ceiling fans for me at no charge. The electric stove was different. The one I looked at was a flat top and that was what I wanted. They got me the flat top and brought it in. I wanted a storm door and they've got a storm door on order for me. I would tell anybody that wanted to buy a home to go to Clayton because they make sure you get what you want. They make sure that it's the way it's supposed to be when you move in.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Yvonne, we are so happy that you chose Clayton Homes for your home needs! It means a lot when we hear how excellent our customers were treated by our team members. Thank you so much for taking the time to share this feedback.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 11, 2023

    Clayton Homes was upfront with everything. I had a lot of questions, and the rep answered me quickly or called me back quickly if she couldn't answer. We picked a model that was best financially. It was a good fit. We bought a lot model, so there wasn't anything that we could change on it. My wife wished it was white, but we got a tan color. Buying a lot model was better for us because when the new one come in, it was about $50,000 more because of lumber prices. We got our home at a good price.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your feedback with us, Justin! We truly appreciate you!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 11, 2023

    The reps at Clayton Homes were very informative. Kelly was very easy to work with. We texted back and forth he always responded quickly. The price on the Clayton home was half of what a similar stick-built home would be, but the manufacturing process took considerably longer than we were anticipating. Covid played a role in that, but the manufacturer built it incorrectly the first time. If the manufacturer had paid attention and built it correctly the first time, then we would have been in the home about three months quicker. Other than that, it was a good experience overall. We opted for the top-of-the-line kitchen and it's great. We've got a kitchen island and the cabinets are great. The bathroom shower is a tile shower that was why we special ordered. We're very pleased with it. The quality has been good. There have been some issues, but Clayton Homes has taken care of that very well too.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Michael, thank you so much for taking the time to share your buying experience! Although there were delays during this time, we're so happy to hear that our teams worked diligently to make sure everything went seamlessly throughout the building and setup process.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingStaff

    Reviewed Feb. 11, 2023

    In the beginning, it wasn't going very well. I was working with the Clayton Homes in Amarillo, Texas and they were having employees and managers quitting and leaving. The first salesperson and the first manager I was working with were telling me false information. They would get a different salesperson and a new manager in and they would tell me, "No, we can't honor what the other manager or salesperson told you." It was a hassle. But the salesperson and the manager that I worked with towards the end did a decent job. The quality of the home is on the lower end. It's not great, but it's to be expected for the lower-end homes. My room started peeling back within two weeks after getting the house, but they followed up, came out and repaired it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Shawn, thank you for taking the time to share this experience in buying your home with Clayton Homes. We regret to hear that you had some issues during the buying process. We want all our customers to have an exceptional experience. We're happy to hear that any issues have been resolved by our retail team.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Feb. 11, 2023

    Clayton Homes had to build our place twice because the first order was completely wrong. The salesman missed the steps and completely screwed up the entire house. It was different countertops and different appliance setup. We ended up waiting another six months for the house to be built again. The manager was great. But we had two salesmen replaced because of what had happened. We finally got to move in last July. Everything is great so far. But I have noticed that one of the door trims outside was painted with the wrong kind of paint. It's an indoor paint instead of an outdoor paint, so it's flaking. Also, the siding has to be adjusted a little bit on the sunny side of the house. We've called them three or four times to come repair the siding and they got the work order in for the door to be repainted.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Michael, thank you so much for taking the time to share your feedback with us! We want all of our customers to have a wonderful homebuying experience, and we're sorry to hear of some of the frustrations you've experienced. Despite the hiccups in the beginning, we're glad to hear that everything has been resolved and you're loving your home!

    Verified purchase
    TechStaff

    Reviewed Feb. 11, 2023

    Clayton Homes was fantastic but they should tell the customers upfront that hooking up utilities to the trailer is the customer's responsibility. We were told that it was gonna be their contractor coming out and hooking everything up but it wasn't that way. Other than that, they came right out and did a fantastic job.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Alton, thank you sharing your experience with Clayton Homes. We apologize for any miscommunication and we will share this feedback with our teams.

    Verified purchase
    Staff

    Reviewed Feb. 10, 2023

    Clayton Homes did a good job. Everything went as planned. The reps were accommodating as they could be.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing, Joseph! We appreciate you choosing Clayton Homes!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 10, 2023

    The Johnson City location was very helpful with porches and gutters, while the Elizabethton location just didn't care. They also wanted three times the amount to bring the home a quarter of a mile than any location, which is farther away, and they were rude about it when we questioned them. That's why we went to Johnson City. It was a 50-day process, and the quality of the home is good. We had some minor issues and flaws, but that's to be expected. It worked out.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Michelle, thank you for taking the time to reach out and share your feedback with us regarding your buying experience with Clayton Homes. We regret to hear of the frustrations you experienced in your initial period, however, we're happy to hear that in the end you found the right team to meet your needs and get what you were looking for!

    Verified purchase
    Staff

    Reviewed Feb. 10, 2023

    Everything went smoothly with Clayton and the reps were very upfront. The application process took a little bit long, but that wasn’t their fault. It was me getting the proper paperwork and getting everything. It was right at five months. The home is great and we love it. The reps came in and set it up. After they hooked everything up, it worked properly. I would recommend Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear that you had a wonderful experience in choosing and purchasing from Clayton Homes, Tenna! Thank you for taking this time to share your feedback.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Feb. 10, 2023

    The reps have been very good. They get back to me in a timely manner and they answer my questions. The build I got is very good. But I suggest that they have their contractors contact customers where to position things. They put our grinder pump too close to the house. Also there were minor door adjustments. If you're gonna get a new house, pick one where you can make changes to as they're building it. They didn't have enough flexibility with some of the models. We could pick out just color stuff. We wanted a bigger shower where the bathtub is, and they wouldn't do it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Douglas, thank you so much for taking the time to share your feedback! We're happy to hear that you love the quality of your home. We're sorry to hear about communication concerns and we will share this feedback with our teams. We appreciate your input.

    Verified purchase

    Reviewed Feb. 10, 2023

    Purchasing a modular home at Clayton was the easiest thing to do for the situation I needed it. All my interactions with them were good. Anytime I had questions, we worked them out. The quality of the home is good so far. I haven't had any issues.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    This is so wonderful to hear, Jacob! Thank you for sharing your experience with us!

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 10, 2023

    The home buying process was great. We did a few modifications with the house because the house we had seen was already sold. When we decided on that style, they ordered the house for us. We chose the Tahoe and how it comes out of the laundry room into the master bathroom, we had that one door removed. Also, we had the shower extended a little bit and the toilet moved. In the actual living area, instead of a carpet, we got vinyl rug. I love it. That's the way we wanted it and that's what they made for us.

    We had dry wall cracks that came with the moving process of the mobile home but those were fixed quickly.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your experience purchasing a Clayton Home, Jordan!

    Verified purchase

    Reviewed Feb. 10, 2023

    Clayton was really nice. I thanked a lot of the ladies that work there. They had always done a good job and I love them. I like everything about my house. If you want to buy a mobile home, go to Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing, Rubia! We're so glad you had a wonderful experience!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffCommunication

    Reviewed Feb. 6, 2023

    I had an excellent experience with Clayton Homes. My agent helped me all the way through the process. Her name was Ashley. There never was a nasty attitude. Every time I called, she was always polite. When she was out, she always had somebody else to answer the questions or help me out. They were keeping me informed. At first, when I got there, I thought it was a quick process. But now I know it takes a while because there's a lot of information you got to give and they got to verify everything.

    The home that I got is a four-bedroom and two-bath. It came furnished with a den, a dining room, and a living room. It came with the furniture. That's what made me pick on that. It has a nice kitchen area as well. It's a spacious mobile home. The only thing I didn't like about the bathrooms was they didn't have cabinets you can put your personal items in. They just got this one sink and the cabinets below. I also wish it had a little bit more space in the closet. It's spacious enough, but I got a lot of clothes, so I have to put my clothes in the other bedroom. But overall, I would recommend them to Clayton Homes. They treated me well and I was very well satisfied.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your feedback with us, Cornelia! We are so happy you chose to purchase your home through Clayton.

    Customer ServiceCoverageMaintenanceStaff

    Reviewed Feb. 5, 2023

    We bought our home Feb 2022 and all was great when we moved in. Whenever we had an issue they would come and fix. However, when the 6 month mark came for our piers to be adjusted under our home, W5 the company that does this for them, adjusted incorrectly and our Marriage line that separates the home buckled leaving our floors like a roller coaster between our living room and our kitchen. They had a private person by the name of Derek come out and remove our flooring 2 times and the first time he tried fixing it was still very crooked and not flat at all, 2nd time he came he poured cement/putty in the marriage line and that still did not fix anything! Last we heard he either quit or they fired him.

    I called Lane the manager and she tried multiple times for W5 to come out and fix/adjust the piers, she finally said to file a complaint through AZ Department of Housing because they are refusing to fix. We did this and they have been sitting on it for over 3 months. The person who we are dealing with cares nothing about our case (Jeff **). This is extremely poor business customer service and I am appalled that this is the kind of care we are receiving. This is a large company that has the power to take care of this but instead they are trying to say that since they gave me money for flooring soon after we moved in our home, that it voids anything that they need to do. Mind you! This is for flooring! Not the bottom structure of our house that W5 ruined! This is causing me extreme stress and it is affecting my sleep and health. I truly wish this company cared about the people that live in their homes. Remember word of mouth travels.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Mrs. Laura, thank you for reaching out to Clayton Homes and sharing this feedback with us. We are sorry to hear about the issues that you are experiencing with your home. We have reached out to Clayton in Glendale, as well as the facility that built your home. At this time, Clayton has completed all warranty service and has provided a settlement for the cost of the flooring; new flooring has been installed by a contractor of your choosing, and that contractor holds liability for the installation of the new flooring. At this time, we understand that you have been in contact with the Arizona Department of Housing and will await the results of that inspection.

    Verified purchase
    Customer ServiceTechSales & MarketingStaff

    Reviewed Feb. 5, 2023

    The sales manager at Clayton Homes was very knowledgeable. However, the way the house came from the manufacturer was unacceptable. The project planner who monitors these was horrible. We ordered our house in October. The dealership said they were on backorder and to please plan appropriately. We told them our lease was up in July. They said they spoke to the project planner. They could have it done as long as there were no issues with it coming from the manufacturer.

    We did a ranch home package, so my husband was going to clear and grade and do the house pads. He instructed where to park the house. But they parked it in the way of everything we needed to do our house by. The house sat up the road for months and months untouched. They rushed it together in the 30 days before we had to be in here. The project planner did not communicate with us what was going on and what we needed to do as far as power. We contracted ourselves. He had no idea what was going on on site out here. We were here every day, checking to see what was going on, and making calls to get the power run.

    We had to be in the house by the 12th and be out of our rental. That was the very last day. The house wasn't done. The dealership allowed us to move our belongings in so we wouldn't have to put them in storage then move it back. When we came in here, the manager and the sales associate were here. We did a walkthrough. We paid $200,000 but the house was horrible.

    There were staple places all over the walls. Every single floor in here has been scratched and ripped. Underneath our floors, we had nails and debris. There are trims coming off the walls. We opted not to go with carpet. Clayton's rectifying that. They sent out someone from corporate and they're replacing all our floors. However, it has been a shamble. All the lines we marked to run somewhere else, the contractor put them in the way of where my husband had to dig. But the dealership has been very, good. They still call us up to ask, “Is everything okay? Anything we could do for you?” If it wasn't for that dealership, I would have walked away from this house immediately.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Amy, thank you for taking the time to share your feedback with us. We're sorry to hear of the frustrations you've experienced and we will share this with our builders. Our retail location is working to resolve all concerns with you that may have occurred during delivery and setup. We have also looped them in on your concerns thus far.

    Verified purchase
    PricePunctuality & SpeedMaintenanceStaff

    Reviewed Feb. 4, 2023

    It was quick and easy to choose a trailer and get approved by Clayton. However, I am fairly disappointed with the quality of the trailer. It's cheaply made. I could barely lean on the cabin, you could feel them move, you could even see them move. I had to fix the bathtub because there was a flaw in its design where the water just went right down the side of the tub and not in the tub. I rebuilt the closet because the racks that came with it were cheap. The dishwasher is also cheap and I need to upgrade that. But everything with Clayton is excellent. I'd buy from Clayton again. Just the manufacturers of the home I have some issues with.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Johnathon, thank you so much for taking the time to share your feedback with us. We're so happy you chose Clayton Homes, and we will share this information with our builders.

    Verified purchase

    Reviewed Feb. 4, 2023

    I drove by Clayton Homes, went in the office and talked with them, and I liked what I heard. They showed me the home and I talked to them as far as the mortgage company, and they were good. Everything went smooth. They're good people to work with and the homes are very nice. Clayton Homes is a good place to start.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your experience with us, Delores! We're so happy you have had a great experience.

    Verified purchase
    TechPunctuality & SpeedMaintenance

    Reviewed Feb. 3, 2023

    Everything went really well with our buying experience with Clayton Homes. I really loved working with them. I would recommend the company to anybody who's buying in our area. As far as the particular model that I chose, I liked the square footage and how everything looked inside. My wife fell in love with it. It was for my kids because I have a bunch of them. So, it's a four-bedroom home. There's been a couple of things that needed to be done and we've been in contact with them. The flooring has bubbled up a little bit because it has linoleum flooring, and then there was a broken window that it came with. They fixed that right away. As soon as we communicate everything to them, they come out and try and get it done as quickly as possible.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your experience with us, Joshua! We're so happy for your family and wish you all very many happy years in your new home!

    Verified purchase
    Staff

    Reviewed Feb. 2, 2023

    We reached out to Clayton to get a second opinion and look at a few different trailers. The guy there was fantastic and started helping us from right out the gate. He was straight up with us the whole time and the homebuying process was easy with him doing it. He kept us informed on every detail - what date it would be installed and when the footers would come in. I would recommend them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your feedback with us, Brian!

    Verified purchase
    Customer ServiceMaintenance

    Reviewed Feb. 2, 2023

    The application process was great. They were good to deliver and get everything set up. But the follow-up after that sucked. We had some things that needed to be fixed and we had to keep hounding them to do it. They finally did some but it took a while. Also, they haven't repaired a crack in the ceiling in one of the bedrooms that we had showed them. But other than that, it's been fine. I like the cosmetic features of the home like the dark trim. There are some things that could be better made but it's just a mobile home.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Joyce, thank you for reaching out to Clayton Homes and sharing your feedback with us. We strive to provide a world-class customer experience, and we're sorry to hear that we did not meet your expectations. We will share this information with the appropriate teams in order to better our processes. We appreciate your time.

    Reviewed Feb. 1, 2023

    Purchased And Set up November 2016. After a couple years sliding door we found a rotten spot in the floor. Now a leak through the roof. I'm so disappointed...wish I would have seen these reviews before I purchased.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Kim, we appreciate you reaching out and we're sorry to hear that we haven't met your expectations. Our homes provide a one-year manufacturer's warranty to resolve any structural issues, as well as a 30 day cosmetic warranty. We need more information to look into this matter. Please contact our customer advocacy team at your earliest convenience if you need assistance.

    Verified purchase
    CoverageMaintenanceStaff

    Reviewed Feb. 1, 2023

    The homebuying process was very easy. However, the house has had a lot of errors. The trim has fallen apart, and I had AC problems. The flooring is also loose, and I've noticed a lot of chipping on the floor ‘cause the trim is not paint. It's vinyl on top of the wood, so anything that gets close to it scuffs up the vinyl. Clayton Homes came and repaired it, but it’s still having issues. Now, it's the trim around the front door. We closed the door, and the trim board came off. Last week, they came and fixed the trim board around the closet. ‘Cause we closed the closet, and those doors came off. Also, they nailed the carpet in all kinds of different positions to the floor, and the nails didn’t go all the way through. So, when we walk barefoot on the carpet in the kids’ rooms, we can feel the nails poke the bottom of our feet.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Jacob, thank you for taking the time to share your feedback with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to hear that you are not completely satisfied with your home. We have looped in the retailer regarding your concerns, and we will follow-up with you if you have further concerns.

    Verified purchase
    MaintenanceStaffEase of Use

    Reviewed Jan. 31, 2023

    Everything went really smooth and they were all very helpful. I really love my home but there are a lot of odds and ends that will have to be fixed. All of my paneling is kinda falling down. The wood that's up on top is coming undone. Also, I got a lot of scrapes and my floor is kinda bowed. Then, when it got real cold, my window broke. It cracked all the way up. They ordered me a window and the tech is coming out. Also, it took me a while to get into the home. AEP gave me the runaround and they haven't come out and inspected or done the walk through yet.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Linda, thank you so much for taking the time to share your feedback with us. We are sorry to hear of some of the issues you've been experiencing, but we're confident in the communication you've been receiving thus far and we will loop in the retail location should you have immediate concerns.

    Verified purchase
    PriceStaffRates

    Reviewed Jan. 31, 2023

    I was happy with the process with Clayton. It was straightforward and easy. Also, the price was good on it and the reps were good to me. They put the home exactly where I wanted it and it didn't take too long.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your experience with Clayton Homes, Charles!

    Verified purchase
    Customer Service

    Reviewed Jan. 31, 2023

    My salesman was awesome. I've called him about several different things, and he's always been there. It was wonderful with Clayton Homes. They delivered the home to where I wanted it. They had the color that I wanted on the outside and the inside.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Brenda! We're so happy you've had a wonderful experience!

    Verified purchase
    Staff

    Reviewed Jan. 31, 2023

    The reps at Clayton Homes worked with me and let me know what was going on all the time. I like the home. It's nice.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Deborah! We're so happy you've had such a wonderful experience!

    Verified purchase
    Customer ServiceCoverageMaintenance

    Reviewed Jan. 31, 2023

    The people were super nice but the process from start to finish was a pretty long time and I got pretty aggravated. There were a bunch of miscommunications that happened and I almost just told them to keep the house. Even now that I have the home, there are still things that need to be repaired. They've sent somebody out a couple of times.

    They brought the trailer and the plumber who hooked the trailer up didn't even hook the drains in. After a month that we were showering, the whole bottom side of the insulation fell out because it was so filled with water. Also, the air conditioner leaked out in the walls and they sent somebody to fix it but one of the walls is bowed out real bad. I showed them when the home got to the lot before we even got set up and moved in, but they said that's supposed to be fixed by the manufacturer. I hadn't heard anything back on that. Then, one of the cabinets in the hall is completely not square at all. It looks like a blind three-year-old put it in. I wanted that fixed but it hasn't been fixed. I will never buy from Clayton Homes again.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi April, thank you so much for taking the time to reach out and share your experience. We want all our customer to have world-class customer care from start to finish. Our retailer you worked with was able to repair the A/C unit that had an issue caused from a carrier issue. They have not heard of any concerns with a cabinet and would be happy to look into the matter.

    Verified purchase
    Staff

    Reviewed Jan. 31, 2023

    Our Clayton house is wonderful. The reps we worked with were also great. They were really helpful in answering our questions.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing your experience, Jennifer!

    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaff

    Reviewed Jan. 31, 2023

    My experience with Ms. Susan in Kentucky was amazing. But the contracting team, I'm not very happy with. I'm currently still running into several issues. My back door is leaking, there's mold growing up the wall because they haven't been here to fix it yet. My trim is popping off of various walls. The dishwasher and drawers were broken. Another door is broken. And I don't get any response from the contracting team. I have to reach out to Ms. Susan, who is at Clayton Homes, to get a response from the contracting team. Ms. Susan let me know that they ordered the wall boards and a new door and they will be here as soon as that comes in. But the contracting team was not very helpful at all. Then they contacted me one day and they wanted me to give them a good review and I didn't appreciate that. That's not okay. They have been horrible to work with.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Bethany, thank you so much for taking the time to share your experience with us. We want all of our customers to have a great buying experience with Clayton Homes. We will loop in the retail location regarding these concerns in order to resolve the matter, and follow up with you as soon as possible. Thank you.

    Verified purchase
    CoverageTechMaintenance

    Reviewed Jan. 31, 2023

    I was pleased with the service I got from Clayton Homes. The quality of the home is great other than the little quirks here and there, because the house is gonna settle. And we have to have a little maintenance work here and there. But it's normal. Clayton came out and repaired the weak spots in my floor that I had stepped in. They also repaired some trim coming off on my wall, and something in my shower. The head of their maintenance team, Adam, is a great guy. His team is great. I like the guys. They were funny.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your feedback with us, Charles! We're so happy you've had this wonderful experience.

    Verified purchase
    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 31, 2023

    Clayton Homes is easy to work with. Our rep helped us any time we needed it and made it an easy transition. We got a three-bed, two-bath home, and it fits our style. I love it being open. We've expected it to have some issues because it is a manufactured home. But some of the stuff they halfway did, that could easily have been fixed. On the trim work, their staple gun was too high. They either went through quickly or were just lazy and didn't care to finish the job and do it right. It's already a manufactured home, so they could have done better with that. My husband was able to fix it. If it wasn't for him, it'd be a big issue.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Jena, thank you so much for taking the time to reach out and share your feedback with us. We strive to provide a world-class customer experience with quality work that you can be proud to call your home. We will share this information with our home building facility in order to improve these processes.

    Verified purchase
    CoverageStaff

    Reviewed Jan. 31, 2023

    I like the trailer. It's roomy. I like the floor plan of it. The person who sold me the house went out of his way to help me in which way he can. But the process took a little longer than what they should because they said one time that something had happened. They got three weeks behind that one time. The people were nice but if I had to do it again, I wouldn't. I’ve got issues with the trailer. Clayton Homes sent a couple of people out and fixed some of them. But as it gets settling, the walls, the doors and stuff in it ain’t working like they should. The back door is never set right since they’ve set it. You gotta slam it to get it to shut or it’s got about a half-inch gap in it. They sent somebody up who was supposed to have fixed it, but they didn’t. For the cabinet doors, some of them are off about two inches. There’s a bunch of stuff that could have been done better and could’ve been fixed differently.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Douglas, thank you for taking the time to reach out and sharing your feedback with us. We're sorry to hear that you are not completely satisfied with your home purchase, and we will loop in the retailer regarding your concerns. We appreciate your patience.

    Verified purchase
    Customer ServicePriceStaffTransparency

    Reviewed Jan. 28, 2023

    Clayton Homes was super helpful when it came time to find what we were looking for which was a three-bedroom, two-bath. That ended up having two and a half bath, which worked even better. Every time we asked them any kind of questions, they took care of it. If they didn't know right off, they would find out and call us right back. It was a way cheaper option for us to do this. We paid our deposit on February the 1st, and we moved in July the 15th. The quality of the home has been very good. The only problem that we had was getting updates of how long things were happening.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Dallas, we are so happy to hear that you had such a wonderful experience and our team members have taken such great care of you! Thank you for choosing Clayton Homes!

    Verified purchase
    PricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Jan. 28, 2023

    Clayton Homes helped me make a big decision. I'm originally from Louisiana. And we actually purchased here in Katy, Texas. So, we purchased from the Brookshire location, and we found the spot to put the mobile home. So, we actually started a new life here. When I went in to them, I explained my situation. And they explained everything start to finish. It's quick and easy because they tell you everything that you need upfront. So, by the time you come back, you could just start the process and get the ball rolling.

    I worked with Miss Wendy. She was helpful and very patient. Every question I had, she had answers. I was impressed with How much she took the chance to get to know my background. I have kids. And she took all that into consideration when it came down to financing options and picking out the right home for us. I was looking at a double-wide because it's bigger, but I ended up going with a smaller one because of the prices. Wendy took me in to four different single-wide models. And I was, “I like this one, but they got this and this and that.” And I came in to the one that we’re seeing, and I loved it.

    The master bathroom has a garden tub, which is what I wanted. The kids' room are big enough for the kids, which is what they needed. So, everyone has their own space. But a few of the things in the home break very easily. The strips are coming down. So, I sent in a work order with that. And they're supposed to come out and take care of everything.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your feedback, Jamica! We are so happy you all are loving your new home. The features sound like a dream! Please reach out to us if you experience any difficulty in getting service scheduled for repairs.

    Verified purchase
    Staff

    Reviewed Jan. 27, 2023

    Clayton Homes' staff was very friendly, especially Alyssa. She held our hand through the whole process, helped us with things we didn't know or we're unaware of. Clayton was very helpful with anything that we needed. Anything that we inquired about, they got to us in a very timely manner with the information we were looking for. Or if they didn't have it, they knew who did. They were all-around great, especially Alyssa.

    The guy that delivered the house was very professional. He had to cut some limbs down, had his guy right on the roof to do that, knew exactly where to put it. The guys that built the pad were professional, the whole nine yards. It was a great process from application to close day to key release day. It's a well-built mobile home. But driving a home down the highway, it's gonna have its little things. But I'm very happy with the purchase. In a year or two's time, once it settles a little better, it will be perfect.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hunter, we want to thank you for taking the time to share your feedback on purchasing with Clayton Homes. We're happy to hear that everything has been dealt with in a timely manner.

    Verified purchase
    StaffTransparencyCommunication

    Reviewed Jan. 25, 2023

    The rep I worked with, Arturo, was very friendly and he kept me updated on everything. If something went wrong, he tried to figure out a solution to get that fixed or get what I wanted. He was great all around. Also, I love the home I chose and I got a great deal on it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for sharing, Bryan!

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenance

    Reviewed Jan. 24, 2023

    My wife likes that the house has a nice big bathroom and shower and the kitchen and living room were open to each other. We changed a few things from the model, like the cabinets and the countertop. They've done a good job putting it together. We called about things that needed to be fixed a little bit and they've come. They've been pretty quick.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing your homebuying experience with Clayton Homes, Herbert! We are so happy that you've had a wonderful experience!

    Verified purchase
    TechMaintenanceStaff

    Reviewed Jan. 24, 2023

    I'm very satisfied with the home-buying process with Clayton. The reps were all pretty nice and respectful and they answered every question we had. The guy that we dealt with asked us to if we had any issues so there will be a paper trail. I had two issues and within a week, he had done sent out somebody to fix them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Allison! We're so happy to hear that you're satisfied!

    Verified purchase
    Staff

    Reviewed Jan. 24, 2023

    The reps from Clayton Homes were really polite and professional. They make you feel like that they care and they were very communicative. They never left me in the dark about things, which I liked a lot because I'm a very informational person. Overall, we got a really nice home and I'm glad that we made the move on this one. I'd recommend Clayton to my friends though I'd tell them to do their research on the home a little bit more than what I did.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Hi Brian, thank you so much for taking the time to share your feedback! We're so happy you chose Clayton Homes and we're happy to hear that the communication was great throughout the whole process.

    Verified purchase
    Staff

    Reviewed Jan. 24, 2023

    We love our house. We've got a couple of minor issues, but Clayton Homes is right on top of it. They are fantastic to deal with. I've never had an easier time buying a house.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, Dennis! We're so happy to hear that!

    Loading more reviews...

    Clayton Homes Company Information

    Company Name:
    Clayton Homes
    Year Founded:
    1934
    Address:
    5000 Clayton Rd.
    City:
    Maryville
    State/Province:
    TN
    Postal Code:
    37804
    Country:
    United States
    Website:
    www.claytonhomes.com