Clayton Homes Reviews

If you invite problems and substandard materials, and service, hire this company. We are second owners of a single family residence built by Clayton Homes in 2021 and have inherited floors that are peel and stick, leaving gaps 1/2 inch wide between planks. Could not see in online photos. No resolution--past warranty. Had to eat the cost to replace with real LVP tongue and groove. 6 flooring professionals said our builder installed the floors incorrectly and that they were so cheap. Also, cheap laminate used on countertops in bathrooms and laundry room. Gutters installed only on front of home. What? Front door misaligned. Wind comes through. Cutting corners is short-sighted Clayton! For the price point, buyers expect more! Next home won't be built by you!

Bought a home from Dream Homes in Hazard KY, which is partnered with Lakeside Homes, INC in Jackson KY. Getting in touch with Lakeside homes about issue and repairs has been a headache. They never respond back with any updates and always give me the run around on replacing damaged items. The home itself is a Clayton home. The home does not hold up to what we expected of a Clayton home after researching into mobile homes. The water lines are continuously making popping noises, the ceilings are cracked in places, the door thresholds leak, objects under the flooring are beginning to rip it, light fixtures fall out and have to be put back in, wall trim falls off, and the bathroom vanity is falling apart. Overall terrible experience with the home and dealer.

Whitney was the sweetest and best!! Would recommend 1,000 times to friends and family. Thank you for helping us in getting our new home. We appreciate you all so much. ❤️ We are so excited to get moved in.

Don’t do it. I bought a Clayton and when set up, it had poor ceilings that were very obviously damaged. I notified Clayton in Waco within a month and they never fixed it. Ignored my requests. Turns out the home was a 2021 and moved, “new” to my land in 2023. Now the I went to sell it and there was deflection in the roof and some other issues that should be covered under their 5-year warranty. And guess what? Jeffery ** with Home First Agency, the Claims Adjuster says it’s weather that caused the deflection in the roof and its structural and structural isn’t covered.

We bought our home through Variety Homes in Abingdon, Va. NEVER recommend them! If my house (1959 model) had been a car, it would have been a lemon. Closed on house at end of May and moved in mid September. I had 3 pages of stuff needing fixed. This included issues with back door, living room window crooked, kitchen outlets not working and a front door that when locked could still be opened. Turned on water and the whole back half of my trailer flooded because someone didn't bother to fasten hose to hot water heater correctly. Went to take a shower in master bathroom and flooded the whole master bedroom suite. Again, wasn't put together right. We are now in November and I have still to get my back door fixed and living room window fixed and only part of kitchen outlets work.

Mobile home for sale. Told all problems then disappeared? Issue with windows top falling inside. Screen door never closes have to slam shut!. Leak under kitchen sink. The kitchen and bath faucets freeze. The drain stoppers don’t come out?? I know they’re made cheap but 80,000 just buy a house (as many problems). Really help the poor! I’m not trash. You sell trash!!

We purchased our mobile home from Clayton Homes in Glasgow almost four years ago. The service we received then was impeccable, and it has not stopped since we received our keys; we are still getting that same service nearly four years later. Recently, the master cold water shutoff started leaking. When I called Clayton Homes and talked to Grant about it, he was very concerned. He promised to have someone come and work on it as soon as possible. Two days later, two service guys, Drew and Bruce, arrived, and they were extremely courteous and professional. They quickly repaired the leak. I would definitely recommend Clayton Homes in Glasgow to anyone considering purchasing a mobile home. Clayton Homes in Glasgow does not stop caring about you after they have your money!

Good, respectful, great pricing, great people. Very good. Would very much come to this place. And recommend coming here. Service is great and people are very patient. Prices very reasonable and popular place.

Honestly I wish I would have known how cheaply these homes are made before we purchased one. My husband and I bought our Clayton 860 sq ft home in July/August. It was delivered on site and we immediately noticed mistakes, sloppy work, and poor construction. We bought our home through a local vendor and they kind of were like sorry but this is how Clayton makes them. SOL.. :( Shoddy paint work throughout (clearly lack of professional and thorough painting to ensure continuity in each room. The marriage line in the ceiling is literally Styrofoam (we had an extra piece leftover), the baseboards are literally particle board that busts easily if hit by anything. Paid extra for ball bearing slow close drawers what a joke they are glorified soft close. My husband actually does HVAC and noticed upon removing a broken drawer (yes multiple drawers weren't properly working) the venting isn't even connected properly he's going to secure it better.

I think Clayton homes is probably one of the best places to go to buy a house. It's simple. Fast and easy and it's in your price range. Also the salesman are very good at their jobs. I think the man's name was Elijah **. He works hard and he's good at his job.

I bought a home in 2015 and have never had such a terrible experience. The lies were just unbelievable and I went to almost every agency to get satisfaction but the BBB get a dues from the companies they work with so they were totally useless. They put home in wrong spot on property and an I-beam underneath was bent a foot down, screws were sticking out of the siding. I have soggy floors in spots. The ceiling joists are two by two’s on twenty four inch centers. I could go on and on but if you are not looking elsewhere after this you get what you deserve.

Quality of home cheap. Things were put together correctly. Come fix couple then say coming back, never did. I am done. I got to get lawyer. Run from these homes. Don’t do it. Lawyer up. They don’t keep their commitments.

Buying from Clayton Homes has been one of the most frustrating experiences we've had. It’s been over a year since our home was delivered, and we’re still dealing with unresolved issues. They've come back four separate times to address problems, yet nothing seems to get done right the first time — or at all. Here’s a list of just some of the problems we've faced:

Our experiences with Clayton Homes can’t complain. They did a great job with dealing with all of our bumps in the road. There salesperson Peter was great. He help us with everything. This was our for time buying a home. I would recommend them to anyone.

We purchased a 2024 Boujee XL Series 2 in November 2023 from Warrior Wholesale Homes in Moundville, Al. The home was paid in full at the time of purchase and that was the first mistake. After the dealer gets the money you no longer matter. After being set-up trying to get them back out to do the punch list was an ordeal but they did finally show up and tried to correct all the flaws. Here we are less than 2 years in and mold is everywhere per the attached pics and the floors are starting to buckle in the kitchen, master bedroom and master bath. This morning had company come in and there is 99 percent moisture in the floors. This is all due to incorrect installation of the ridge cap. We have 3 small children that has been affected by this mold and mildew problem (respiratory).

We wish to be as honest and frank with our comments as there were some good things with our experience. Some not so good. We researched and visited several Clayton Homes dealers before deciding on the dealer in Mt. Airy, North Carolina. This was due to the honesty and integrity of the salesperson, Chess **. We were very comfortable and enjoyed working with him. We liked the models from Rutledge Homes the best. Chess arranged a factory tour for us and accompanied us to see the factory and how the homes are built. We liked what we saw with the process and felt that the home we were choosing was of good quality.

I have owned the Country Aire for over 2 years and I have found that all the baseboards are in fact cardboard and if it gets wet that's not good and the linoleum is in no way glued down, it is just one huge sheet layer across and stapled at ends, this house otherwise seems fine and is well insulated but where you think there is wood it's not, it's pressed cardboard and if a small tear happens on the floor there is no fixing just replacing. Will I buy another? No I will not.

I would absolutely recommend Clinton Clayton Homes to anyone. We had a wonderful experience with some amazing people. Michelle was our sales representative and she was wonderful. From start to finish was a very easy process. She made sure we got details and updates every step of the way. She kept us updated and informed about are build date and delivery date. Over-all a very good experience for us!

The quality of the Clayton 2025 Appalachian Eagle 76 mobile home is the worst. They really don’t care about their homes. The cabinets are cheap and uneven. The batten strips has so many nail holes and they don’t putty any of the holes. 2 of the bathroom has the switches wrong to turn on lights. Had leaking under bathroom sink 2 times. Cheap material! The factory that built my home has NO pride in their workmanship!

I closed on my home on 2/8/2021. I have a Tru Satisfaction built in October of 2020. The setup contractor set the front half of my double wide unlevel. I had a gap in the marriage line gasket due to this. On hot summer days I could feel heat radiating down from the attic into the marriage wall. I had to file a complaint with the state manufactured housing board to get them to level the house properly and "fix" the marriage line gasket. They refused to separate the house and then relevel it, which would've properly sealed the marriage line gasket. Instead, they sprayed expanding foam into the wall where the gasket was to seal it. The floors at openings along the marriage line weren't level with each other. Also, I have multiple interior door frames that are severely twisted out of plumb and out of square. My master and guest bedroom doors swing closed so I have to use a magnetic door stop to keep them open!

I am very upset with the amount of manufacturing mistakes, poor quality of products and one year warranty for a home that needed too much repairs in the first two years. Being out of warranty after one year is not acceptable and the lack of accountability by the manufacturer was disappointing. Some of my complaints were dismissed and now I am paying out of pocket to get things done correctly. Leaky facets, uneven floors, poor roofing products that leave me with leaks and was told I am responsible for yearly maintenance because of the poor quality of initial installation.

I wish I could give Clayton Homes of Dublin, Georgia a -10 rating. This was by far the worst experience we have ever had and have never met a more despicable and underhanded sales team in my life; mainly Bradford aka Brad. My husband and I initially toured homes at this site for new ones but ended up noticing a 2020 repo home while I was looking out a back window. It was well priced and after much discussion, my husband and I decided to move forward. We were told multiple times by Brad that a cash buyer can come in any time to purchase it even though we were in the process of buying it; however, he would state it would be rare for someone with cash to come in.

The home is nice but they had a terrible plumbing subcontractor that would not listen and due to the unnecessary mess that they created I turned my ankle tearing a tendon so will be suffering from their incompetence the rest of my life. Clayton's refused to give me the name of the subcontractor so I could review them directly. Honestly I feel like they should be paying for my medical expenses.

Kimmi was great to work with at the Conover location. Highly recommend working with him if you’re using that location. Always responded to texts about what was going on or what was available. We fell in love with the farmhouse breeze.

We bought our home in 2013. We recently decided to update the siding and are in absolute shock to see that 80% of our home does not have actual plywood sheathing! It is just Styrofoam sheathing that has been cobbled together with holes left in some seams and joints. We are sick to our stomachs. It is going to cost us well over $1000 to install plywood onto a home that should already have it. And Clayton, don't even bother with a reply. We will bite the bullet and fix our home. However, we will not ever recommend a Clayton home to anyone.

Run why you still can. Find a different option. We bought our home in 2018. We had some issues that we addressed within our warranty time frame. I was traveling for the military and my civilian job a lot. Their repairman came and did the repairs. My pregnant wife at the time signed off that was fixed. Granted we had a broken floor joist and the floor was coming up pushing nail heads through our floor. They got the floor back down and they caulked over the nail holes. Not the best but can live with that.

We just got the keys today to our beautiful new home!! The process was so easy and stress free due to the man that helped us, Tom! We was so great through everything and was always available to answer questions. Our home is absolutely perfect! They are built to last and it is beautiful! I would highly recommend Clayton Homes to anyone and everyone! The prices were fair, there are so many options to choose from. All in all it was a great experience! Thank you Clayton Homes!! And thank you Tom for being there through this amazing adventure!!

I wish I hadn't purchased from Clayton. Wall are crooked, exhaust fan leak rain water due to poor design. A/C intake in wrong area. A/C ducts not all hooked up. Poor quality for price. Salespeople lie, and don't really want to make repairs. Worst purchase of my life.

Forget about the whole horrible process of getting the home on the land. I have had my home for only 6 months. On the 3rd day, we realized the plumbing was never connected to the septic system. That was a horrible scene. It also raises the question, was this home inspected, and if so, how did they miss that? First week, realized the front door wasn't closing correctly and was hung crooked. Most of the trim around the doors and windows are loose or have fallen. Second week, the drawers fell apart in the kitchen.

If I was still dealing with “Nanenia” this review would have a very negative tone. Our home was delivered in December. We moved in February. My repair list was 3 pages long. Nanenia dragged her feet. After hounding her over and over again despite her rude demeanor and constant lies, she finally sent a contractor from Alabama. We are in Georgia. The contractor was late every single day. It is now August. I reached out again in regards to my repair list that was never complete and THANK THE LORD ABOVE, Ms. Whitney ** has taken over my file and she is ON IT! She is kind and professional and genuinely concerned about my house and my concerns. Within a day she already has a contractor prepared to come next week to finish up!

I gave 1 star because I can't give a negative 10. Our home is now 13 yrs old, but it all started on day 1 and 13 yrs later still going. It started with the pad being put down wrong and to this day we have to have the house leveled every 6 months at $2,000 each time. Then from day 1 the living room windows, bedroom windows and formal dining room windows leak (I mean pour) every time it rains. We called them out the first time it rained, they said we needed to turn it over to our insurance company, we turned it over and they sent an adjuster out, he said it was a manufactured problem, and I needed to turn it over to the extended warranty insurance (that came with the house. They came out and said it was a manufactured problem, we needed to contact the manufacturer.

While the sales part was good, it took them forever to give me the keys and I paid cash. The cleaning people just smeared the dust around and scratched all of my appliances. One door on the refrigerator was replaced and nothing more. I have staples backing out and cutting my flooring, I had to have a window replaced, major work done on a bowed out wall and now, only two years in, I’m having the entire roof replaced because it was done incorrectly. Wrong pitch, exposed nail heads, crooked shingles, cut shingles. I have nails popping out of the walls, wood trim pulling away from the ceiling. The cabinets are subpar and poorly done. Sharp staples sticking out and I’m told that’s just the way it is. The floor was popping really loud and when I asked about it,” all floors crack.”

I bought a home from the Clayton Homes in Moncks Corner. The home is really a piece of crap. Their vendors are irresponsible and left trash all over my lot. The skirt that they did in brick looks terrible. The brick isn't plumb or level. They denied it until the office got their checks then wanted to fix things. That's after I have a fence and decks installed. Not before I moved in. The floor throughout the entire house is bad. The subfloor is like walking over a rolling floor. Up and down all the high spots. They sent the factory guys out. You know the real pros, They went into my attic area and left breaks in my ceiling where they walked and and my attic access is broken and hanging down. I have called multiple times and they sent one guy out for a day to fix the things I found on our original walk through. The ridge line shingles barley cover the middle of the roof. I have had well problems too. It wasn't flushed right and clogged off all my tubs.

Sandra from Clayton Homes of Waco has did me good throughout on my home warranty. She has always answered the phone when I have a question. She always has a smile on her face. I would have never gotten anything taken care of if it wasn't for her. She is the one you call. She is the best. Thank you Sandra clayton homes in waco.

We fell in love with The Sunset home by Clayton. Due to the way our land sits, we mirror imaged the home inside. The siding was not put on so the view looking down the sides would look uniform. One of the sliding doors in the kitchen area had to be replaced 3 times and it doesn't close properly. The top and sides of the bar in the kitchen was reglued until it had to be replaced but it wasn't put in level and the sides are still broken in places. The wall coming into the kitchen from the laundry room was missing a 2X4 that has to be put in. The wall behind the stove had a crack between the pieces of Sheetrock and the bottom half bulges out. All of the corner trim was not attached, torn floor covering, a kitchen drawer fell completely apart, and the built in tv center area still has blue tape on it because the glue does not hold.

I paid cash in full for a custom build from Deer Valley through Freedom Homes of Middlesboro KY (subsidiary of Clayton). The manufacturer (Deer Valley Homebuilders of Guinn AL) is amazing - Freedom homes only amazing in that they are still in business given the treatment that we've endured. Home is damaged due to haphazard installation (see photos). Multiple calls to Clayton Consumer Advocacy line led only to empty promises that "we'll be contacting you later" (first call in February, I was told to "get an attorney", calls beginning 07/15/25 have led to promises of contact by zone VP and regional VP).

We are still in our 1 year warranty and have had several issues. Roof leaks, black mold in attic, electrical issues, bulging wall studs, sub floor nails coming up through flooring, plumbing leaks, crooked door frames. Do not waste your money. Poor customer service. They just look to patch problems. Probably going to hire attorney before our year warranty is expired.

Updated on 03/10/2026: Purchased a Clayton home in July, 2023 in Marshall, TX. Upfront savings are quickly eroded when, in years two and three of ownership, the roof must be repaired, all windows pulled and resealed, outside window trim removed and replaced correctly, cabinets rebuilt, cabinet drawers are rebuilt, all exterior vent are repositioned and resealed, etc. The list continues. Don't buy Clayton homes. Spend more with a quality company that practices good quality control.

So far I am not impressed with Clayton Homes in Elko. The sales representative we have been dealing with seems to have an issue with communication. It has been about 3 weeks since we put down our earnest monies. I was told we could not get actual cost until we did this. Three weeks later we still do not have hard numbers. Have emailed and called with only one response saying she had reached out that morning and should hear back soon. Almost like they are not interested in our business.

We had the worst buying experience with Clayton ho.es of Dublin GA. We ask all the right questions. When our home was delivered it's was demolished. They said it would take 3 weeks to move in once it was delivered. It took from April until August for them to remodel it.

I bought a Tempo model “Yesterday” home from Clayton Rockwell Homes in Rockwell NC March 2024 through a retailer Horizon Homes in Kingsport TN. I absolutely LOVE my home! Any issues with my new home was handled swiftly and very professionally by Clayton Rockwell Homes once they were made are what happened to me by TDCI including driving 4 hours to my home to complete trim work that my retailer didn’t do. The plant that built my home after hearing my story was AMAZING! Eric ** found out March 20, 2024 that I had Paid a large down payment Oct 2023 to a retailer that sells Clayton Homes “Horizon Homes” in Kingsport TN. I was expecting my home delivered and set up by Christmas 2023. I ordered my specific dream retirement home through Horizon Oct 2023 after the owners middle age son assured me he had personally ordered many homes from Clayton Rockwell.

This has been the worst experience ever. We signed the paperwork on March 27, 2025 and were told then they were two weeks out. The house made it to the land the end of April/ first of May. Since then it has been excuse after excuse. No one informs us of why there have been so many delays except to say that’s how the season has been. We have been told two weeks for the last two months. And Ken, the salesman, crickets!!! Nothing from him AT ALL!! I wish I could go back and change where we purchased our home.

My wife and I have been trying to purchase a new home from Clayton Homes of Tupelo and we found a nice house on their website (Dark Nova) for a $100,000 but Mr. Aaron ** tells me that the house will be $130,000 so I asked what was the extra 30,000 for and he told me delivery & setup, ac unit, steps and whatever else they might need during delivery and setup so with all that being said. Please do your research about/on these mobile home places because some are really trying to get out on hard working adults that's trying to make an honest living and WITH ALL DUE RESPECT THANK YOU AGAIN.

Purchasing my double wide with Jennifer ** was great until I started requesting repairs for things that were wrong. Then it was awful. Placing request for repairs and having to take photos of everything. Then when service guy comes out he doesn’t know what he there for. House didn’t come with screen door then when service guy brought one from home office it was filled with holes. Every time there after local service guy would come out and tell me he brought screen door but wasn’t right size. Would bring back. Bye. So I called wondering and they told me that it has been replaced and that crickets were eating my screens.

My husband and I purchased a Tru home in 2024. Mind you, we paid for a brand new home, in full. We paid in physical cash. We purchased through a local dealer. It was a headache from the very beginning. Our home was delivered four days early, with absolutely NO NOTICE, so we were out of state during the initial delivery. It all started there.

We have had to have 8/9 service calls to our home in the 11 months we've lived here. Constant leaks with the sinks and dishwasher, shoddy construction at best. The trimming all looks like they have been used before as they all have used staple and/or nail holes in them and several of them are bowing from the wall. Yes, that's how they were installed. Some trim came off doors when we moved it, and they weren't even touched to come loose. OVERPRICED!!! And all they have to do is pay some "dues" to increase their rating through the BBB. WORST HOUSE I'VE EVER LIVED IN AND I'VE BEEN HOMELESS BEFORE. WOULD NEVER RECOMMEND CLAYTON HOMES TO ANYONE, FRIEND OR FOE!!!!

We purchased a NEW 2022 Clayton Boone 28' x 56' Model CEJ28564AH home/land package from a local builder in August 2022. We had many warranty items in our first year and past. Most recently I became concerned with many nail pops in our flooring throughout rooms in our home. I have learned through the local Summerville, SC dealer whom the home was purchased from and from Clayton that this is only warranted for 1 year. I have sent a complaint that the decision to use this option of flooring is a very poor choice. When purchasing a new home; the new owner does not anticipate replacing flooring for quite some years. I have asked for them to share their manufacturing discount with a local floor covering company to help us cover these unexpected costs. NO RESPONSE! I have attached 2 pictures. There are many other places in our home this is happening.

This Clayton is by far the worst MH that I have ever bought. Wiring is ass backwards... Small holes in walls... Ceiling has cracks in it. The service representative is awful 😞. I have owned a Clayton Rio... It was great 👍. I guess where they are manufactured makes a difference.

We purchased our home in 2020 from Clayton Homes and it was delivered and installed at the end of that year. We had a few warranty issues that were noted upon delivery and sent these to them, but despite multiple phone calls and emails with them to follow up on when someone would be out, we have not been told anything more than there is an open ticket. Five and a half years later and there is still no resolution.

If I could give zero stars, I would. We’ve been waiting over two months for the return of our $1,000 deposit, and it's been nothing but excuses and delays. They claimed they “mailed” it — but how can you mail something without ever asking for an address? That alone makes their story unbelievable and shows a serious lack of professionalism.

My home, when delivered, had very wavy sides, due in part to fastening the siding too tightly. They did come and change out one whole side. It's better but not great. The vinyl floors had particles, under the surface in many places. Their answer was to slice my brand new flooring in those places, removing the particle, then forcing glue under the spot. I was appalled at this practice and for good reason, as it still looks like crap, 5 years later. Moldings were haphazardly applied, I fixed them myself, not trusting the results that they might achieve. The new pieces that were supplied, were a bit different in color, as well.

This is the worst company to have build a home for you. Nothing but problems for 9 years. I wish I had my time back. I would have stayed homeless than to buy from them. They are absolutely the worst! Old equipment just to get by and approved on inspection.

I bought my home in 2022 and my trim falling off, my tubs not caulked, one of my windows in the living room is leaking. I paid too much for it to be falling apart in less than 3yrs. Someone is going to pay. Dang I'm on disability.

I love my home. I bought it brand new from Clayton Homes of Lafayette. I am handicapped. I was handicap when I bought my trailer. I went in and looked at it before I bought it and I ask the sales lady could they change one thing, the toilet. I need the handicap toilet, it is higher than the one that in my trailer and she told me they can't touch the trailer. They couldn't change the toilet. I give 78.000 dollars for this 14x60 trailer and they couldn't change the toilet.

We have been waiting six months to get in our home. It sits for weeks and sometimes months with no progress! I absolutely would not recommend the Newport, TN location!!! We have contacted Clayton’s Customer Advocacy department with zero feedback from them. No sense of urgency at all!

We purchased the home/land package deal! The home itself is great. It's the land that is horrible. It was poorly graded, it is prone to flooding. They don't want to fix our problem but they want us to have them come on our land to fix someone's flooding problem by putting a drainage in, and with us John told us to buy pavers to line our driveway to stop the flooding on our land. My advise is do not purchase from the Clayton Homes in Lexington NC. John is horrible, I have no idea how he became a manager.

Both homes and the oak wood homes last longer and are less cheaply made.

They sell the most poorly made homes. Do NOT buy from Clayton. SE homes are trash. They also use Vanderbilt mortgage which is a sham. You'll end up paying triple the original cost of the home and the homes don't last.

Looking for a manufactured home loan? Let Vanderbilt Mortgage and Finance help you get started. No payments for 60 days* WAS NOT TRUE. I was told this when I got was buying my home from Clayton Homes of Anderson. I just got in the home May 2nd and did the walk through to get my keys. My first payment is due June 1st so how is that 60 days? TOTAL PAYMENT DUE FOR JUNE 2025. DUE DATE 06/01/2025. PRINCIPAL & INTEREST. ESCROW

Absolutely terrible. Every time we picked out the plan we wanted they found an excuse why we couldn’t get it. (No space to put it, 3-4 more months more waiting to get it etc.) Wound up with nothing like we wanted but felt like we had no choice. We had moved here and were staying in a hotel. If we had it to do over definitely would not go to this company. Once they made the sale it was impossible to get any help with questions and problems we needed fixed. Customer service totally nonexistent! To make matters worse, its workmanship is terrible, electrical outlets are scary… And the refrigerator went out after only two years.

Very disappointed! My Mom purchased a Mobile Home from Clayton Mobile Homes of Hattiesburg. It has been 3 months and people are still coming out to do repairs. From day one, lousy construction.. door and window trim falling off, windows that would not open over a few inches, doors not squared up; would not close or seal off light, Hot water heater leaking, wetting the insulation. Light switches that were not wired correctly.. Just a complete nightmare. They can never send one person to do all the repairs, it’s this person this day, another person the next and still, she is dealing with windows that won’t open. Will never recommend Clayton Mobile Homes to anyone.

Salesman at Clayton Homes lied to us from day 1. We were on a time line due to disabled boy and mother's major surgery. 6 to 8 weeks was guaranteed for home. 27 weeks later it arrives several changes were made from display mode and setup was and is a disaster. State inspector even informed them on legal documents and they still say there is nothing that they done my home is partially disassembled roof leaks now and I am fighting with them to fix it. Along with several other issues on the inspector report.

Updated on 05/17/2025: The company contacted me for my information 10 days ago, and I provided it, but we have not been contacted to resolve the issue.

Steve was very pleasant and very helpful. Answer all our questions and listened to our concerns with all the homes we looked at. Would definitely recommend family and friends to work with him for their home purchases.

I love my house that my husband and I bought from Clayton. The house is very energy efficient and comfortable to live in. However, the buying process was very stressful. It was the worst buying experience we have ever had buying a home. The yard was left a mess that we are now paying a lot of money to fix. Sink holes and big rocks and trenches were left with some mesh stapled down over it all to hide it. The man that finishes the yard is sorrier than sorry.

Home built 2020. Called and reported when mobile home started falling apart. 5year Warranty never honored. The worst home I have ever had. Scott ** will make sure that nothing is done correctly. Biggest mistake I have ever made, Trusting that Clayton Homes.

We purchased a home 2.5 years ago and have had some minor issues... Then our year had past and had to rely on extended warranty, I am not really liking the extended warranty. But the factory did come through for us as we had expected from purchasing a Clayton Home. We have owned 2 Clayton homes. I especially want to give a huge shout out to Heather **. She is the absolute best!!! 💯

Bought my home new in 2019. After living in a efficiency apt. for 3 months I neglected to really inspect the home. After the fact all I can say is it's very cheaply built Paper thin veneers over chipboard. Same as the flooring. Drop a glass and there's a cut in the vinyl sheeting. HUD should also have specs. for interior/exterior fittings, etc.

Choose a different brand if possible. I’m in the process of putting a new roof on my 2018 model Clayton home. Why? Because of numerous leaks and have been told that it is from “wear and tear”. Very poor quality and construction, wish I had known then what I know now. Clayton says it's my fault as I did not do yearly inspections. Who knew there was such a thing?! Also, each time someone went up to check the roof for the leak there was nothing visible. Turns out it was a staple that had worked its way out just enough to leak but not be visible. But yet, still “MY” fault. Faucets are breaking and floors creak and sound like you are about to fall through. AGAIN, Stay away!

I am a great grandfather and my wife and I are looking for a summer home. We made contact with Shawn H. at Clayton Homes in Chillicothe, Ohio. He was of great help and I highly recommend Shawn of Clayton Homes.

We were looking to buy a home in the months before Covid initially hit. We couldn't afford a normal home, so we came to Clayton. Long story short we purchased a mobile home and it has been a money pit from day one. The financing part was very predatory. We were told our rate would be 6%. By the time we signed it was 9%. Within a year it was 11% and now it is even higher at not quite 12%. This is Vanderbilt Mortgage.

I made a major mistake of buying a Clayton Home. Beware. They are junk. Do not buy, 3 years and already falling apart. A cardboard box is built better. Going to sue them. Customer service is a joke and Clayton Homes is a joke. Buyer Beware.

Clayton Homes of Candler sold a home to my neighbors. Housesmart Construction installed the home. My neighbor's driveway was destroyed. My driveway (across the road) was damaged. Housesmart will not return my calls or texts. I have owned mobile homes most of my life, I live in a Clayton doublewide now, I have never witnessed a home installed as incompetently as I witnessed this installation. I wish I would have taken pictures in progress and not just the aftermath.

Poor communication, poor quality, the warranty was hardly worth it. We were in a time crunch and were delayed in closing. I have bought and closed on homes for about 30 years and have never had to wait for keys after signing and the home was funded. We were not provided keys until after recording. Had that been communicated in advance, we would have done differently. The front blinds, with the exception of one room, only go down 2/3 of the way down the window. The refrigerator is of very low quality. The water in the shower is COLD. There is a device to keep it from scalding, but the water is actually cold. There is a leak under the sink. The dishwasher does not dry. In just a few days the finish is coming off a corner. The floor tore the first day. When we called the warranty, we found we had a deductible...This on things that were broken the day we walked in.

Our 2024 Clayton DeSoto was delivered to our property January 2024. By July our floor was starting to bow in several spots. Contacted site manager multiple times, finally had to go to the lot before we could get someone to actually come look at it, was told their guys couldn’t fix it, would have to get a sub contractor to come work on it. After that tell through and never got anyone to give me a date they would start working on it, went back to the local lot and was told the owner would come out. Owner came out, showed him ALL the problems with flooring (bowing, rippling), discoloration to walls and ceiling where it had been leaking, trim work coming lose everywhere, outlets not flush with walls, condensation marks under sink causing countertop to be raised and the list goes on. He comes out, looks under house, realizes it’s a manufacturing error. The subfloor was not secure to frame. He would have his guys come work on it.

We were so proud and excited for our new first home. After about a year it has been one thing after another 1. Every sink and washer has had a busted gasket flooding the kitchen, bedrooms. closet and under cabinets, laundry room. 2. All exterior doors leak inside when it rains which has caused damage to the floors and baseboards, the laundry room floor is so weak by the door you cannot walk on it, floor in front of sink in guest bedroom is week. we have had 5 drawers break not being able to use them. We moved on January 2021. Absolutely disgusted, we contacted Clayton Homes last year only to be told the warranty is only for a year. I will never recommend them to anyone.

DO NOT BUY!!!! I purchased a Clayton Home and only within a short period of owning the home did the roof start to leak. I have had over 4 inspectors out to look at the roof and all stated that the roof was improperly installed. This will now cost me thousands of dollars to repair. I reached out to Clayton and they have refused to help with the repairs. There are countless other problems with this home like soft floor issue, cheap materials, poor insulation. Never will I ever buy a Clayton home in the future. Sharing this in case this can help to save someone else out there from the turmoil I am dealing with now.

We bought our Clayton home about three years ago. I love my home & Only had a couple of issues. We had some squeaking in our floor by the marriage line. Our floor is no longer under warranty but Kenny & his team came out and fixed it. Now no noise at all. Thanks guys. You are the best... Sincerely Brenda

I bought a NEW 2025 mobile home from Clayton Mobile Home of Ashland Va, it was finally placed on the lot Dec 12, 2024 and from there has been a disaster. I didn't move in until February 26, 2025 and I have experienced so many things go wrong, hot water heating elements burnt up during my WELCOME HOME walk thru, sales rep took 45-minute phone call while no water was coming in my home, heat pump disconnect never hooked up, kitchen sink pipe leaked causing damage all in my home, including now my living room floor has bubbles in it from the water.

Clayton Homes of Chester, located in Virginia is a scam. The employees are incompetent and lied to my face multiple times. My new home was done being constructed Thanksgiving weekend 2024. It then was moved to their sales lot where the sales rep rushed me to leave work and come inspect the house so they could deliver it to my property that same week (even though I had scheduled an appointment to inspect the house on that Saturday). The house was not delivered until March 4, 2025. They had many MANY opportunities to deliver the house to my property but could not give me any clear/transparent communication and they had absolutely NO CLUE what their contractors were doing or what their schedule was.

For five months, I repeatedly reached out for updates on the build and delivery timeline, but my salesperson was consistently unresponsive. Calls and messages often went unanswered for days or even weeks. When I did get a response, it was vague and unhelpful.

My name is Greg **. My family and I purchased our home from Clayton Homes. The first day we got to do our walk through we noticed where the linoleum in our living room had gashes cut in it by a razor knife and brought that to their attention. So they sent some out and tried to repair it, glue it. Well that didn’t work started separating called back several more times and no one showed up. Made another call today and was told the last time I called the person told my contact their warranty is about up I’m not worried about it. Well if that’s what you are looking for in and experience buying a home call Clayton homes. Customer satisfaction my ass. They got their money they’re satisfied. Greed root to all evil.

We bought a home from Clayton Homes in Tappahannock Virginia. It is the worst home buying experience we have ever had so many problems with our new home. We bought it in February 2024. The one year warranty was just up in February 2025 we have had so many problems with the home, They only fix the easy ones and would not fix the difficult issues with the Home now that the warranty period is up. They have faded away completely. I would not recommend doing business with Clayton Homes. They are a terrible company to do business with, They will leave You having to fix the problems with your home out of your own pocket. Clayton Holmes has been sued multiple times for breach of contract according to Facebook postings about the company, they have a history of selling faulty homes and not repairing them.

My husband and I have picked out our home and put 6000.00 down at the Lake City Florida location. Prior to this we had been looking at other homes so we already had our own finance company in place, and thing were moving right along. We just needed to get our place. As stated we decided on a place and the following Monday I received a call from the Finance Manager stating they would not use our choice of lender and we had to use one of Clayton’s. Therefore we would have to start the process all over again I. Which I told them no because this process had already taken a month or so. So at this time, we are probably going to go somewhere else. Very disappointed 😢

We bought our home on 2023 and immediately had issues. The hot water heater needed to be replaced, only half of our home was warm and we have tons of nail holes to be filled in. As well as buttons & trim falling off regularly. The home has several squeaky spots and we'll add when coming onto deck the living area shakes. When our air conditioning was installed we discovered a cut wire at electric box, the blame game went on with Clayton and air conditioner supplier. Our slider door is defective. Clayton refuses to replace it, side door had light shining all down side of it. They used two boards for marry beam however didn't fill in gap. Just today another piece of trim came off, IDK how considering all the nails they put in it. Common through out home. See pictures.

I bought a new trailer 5/20/24 built by Clayton Manufacturing. Their quality control has a reputation for passing homes with defective parts installed for shipping to the seller. My home had a repaired patch tub/used installed at the factory. This company won't replace the tub. They want to patch a tub which is already patched. 3 defective windows were installed. The contractor from the seller said installed a little crooked. Damaged flooring was installed. Damaged countertop in spare bathroom. Two damaged cabinet door for the Kitchen, Damaged siding. This company has been getting away with this for years. They company won't take responsibility for quality control passing a bad product and the company keep mention there won't be replacement of defective products, because it will cost the company money. The seller was informed of the issue before the move in and given pictures.

My Mom purchased a Clayton Home and it was delivered with all kinds of issues from door handles installed crooked, the laundry room entry was off by 6 inches and couldn’t get a washer through the door. The Fridge door won’t open all the way because it hits the cabinets. The fridge is dented and two months later still not replaced. And they put a stove electrical outlet for the dryer hookup. But this somehow left the factory like this. My Mom is elderly and this has been so much grief.

Let's see..Name something they did right..Well they took my money fast. Starting from the beginning, "We can have your home there in 3 months, no make that 4, then I you want to move in." "Well we hurried through the damage caused by moving it so we left your house dirty with half the repairs done." You want them to respond or to help you..Good luck. The manager won't answer calls or texts. They sent a reliable guy to hook up plumbing and he hooks up 2 of the 3 bathrooms..It's been 5 months and our house still has not been fully repaired.

We purchased a new Clayton home in 2003. A Pinehurst model for 82,900. This was I believe their most expensive home at the time. Recently we had a ceiling fan (original fan) fall, narrowly missing hitting my granddaughter. The ceiling fan was installed by foaming the box into the ceiling. Upon further inspection of lights/fans there are more about to come down. We are in the process of cutting out portions of the ceiling in every room, putting a 2x4 across the rafters, screwing new light boxes to the 2x4 and replacing the sheetrock and repainting all the ceilings. All Clayton had to do was spend a few bucks to correctly install the ceiling boxes. Now, besides the expense and inconvenience, what was a beautiful home is full dust, insulation debris from repairs. Makes you wonder what other areas of construction are lacking ..

My review on Sandra ** with the warranty department was very knowledgeable. Very professional, was kind and incredibly to my issue. Had it resolved in very little time and wisdom just to all around big help. I appreciate her for all that she did.

Over all the house is built well, the problem we have with Clayton Homes is, the service repair, once wrote up it takes sometimes months before they come to repair, when they come they want to get done fast so they can get to the next house, which means they do not always do a good job, I wrote my ceiling up numerous times with cracks, all they do is come and put more stuff on the ceiling to cover up the crack, see pic, you can see where every seam is in my ceiling because of how thick they made it trying to cover the crack, because it was faster and covered the crack, does not look very good at all.

We bought our home in 2018, it was built very poorly…I had a list of things needing to be fixed before I moved in, plus poor materials, this missing screws, walls improperly put together, etc…Such a mess…We are living in a home falling apart since the beginning, countertop pasted together, when the repairman came, he replied that that is the way it is in all of the homes…Don’t know how to move them to property either, holes in roof, etc…Would neither recommend or purchase another Clayton home!

We purchased two homes in February of 2024 from Clayton Homes of Beaufort. There were so many holes in the roof that both houses flooded and nothing was done to repair the moisture damage in the homes. The one home's doors were not installed correctly and that house flooded two more times. The electrical is bad and the tenants cannot use their electricity in their bathroom; which has been reported repeatedly and no one has been sent out to fix it. The list goes on and on. Cabinet doors broken and we were told they would reorder but they only glued them back together. Trim falling off the walls and they said that was wear and tear. Our 1 year warranty ends the 14th and we have been complaining and trying to get these things addressed since August. We are extremely disappointed and would not recommend.

We purchased a home from Clayton Homes, and unfortunately, our experience has been extremely disappointing. The quality of our home is subpar, with numerous issues that reflect poor craftsmanship. Our cabinets are severely damaged, the countertops have noticeable humps, the trim is coming apart, and there are cracks in the drywall. Despite multiple attempts to have these issues addressed, we have been unable to get a response or resolution from your team. We invested a significant amount of money in what was supposed to be our dream home, only to find ourselves responsible for repairs that should have been handled by your company. This level of service and quality is unacceptable. We expected better from Clayton Homes and hope you will take immediate action to resolve these issues.

I am a very unhappy customer. I bought a house from Clayton of Williamsburg and when they brought it they went over a roundabout, hit our ditch because they wouldn’t build it up. So the front half popped and cracked as they brought it up. It’s also on video! We had like 21 sheets of drywall cracked in some way, 16 ceiling spots cracked. The inside door frames are so out of whack they can’t be fixed correctly as they’ve been fixed and the trim has already fallen again. But they say it’s normal! Which it’s not!!!! Tub cracked in spare master they busted the drain off and broke the toilet loose from wax ring! So beware and then I got blocked because I made negative comments!!! My back door is bowed on top! The list goes on and on! No pedestals for my island! Missing screens. Nails coming on thru floor in living room!!!

Where do I start!!! Sales people were great! They sold a bill of goods. Got their money. Day 1. Water heater leaked. No hot water. No pressure. 2 electric outlets in the kitchen non-working. Gaps in cabinets and floorboards. 3 times we were told the housekeeping would come clean. Never showed up. 2 times we were told they would come out and fix the bad paint jobs, split cabinets and finish trim. Showed up after several calls. And subpar work.

I bought a triple wide home from Clayton Homes to be built to Colorado codes between homes direct of Farmington and Clayton homes manufacturing West paying a third party inspector to fraudulent sign a occupation sticker and not inspect to cause endangerment to family and clients. The home has compromised trusses and a very spongy roof. The engineer and Mike ** customer service and Craig ** from Clayton homes with those from homes direct of Farmington and lawyers and State inspectors from Colorado were on the roof and in the house and the All received violations and then Clayton violated the violations and covered up black mold in the house and will not fix the roof to pass Colorado code.

I purchased my Clayton Home at the lot In Dalton Ga., was delivered and set up in March 2018. Set up crew showed me a large missing section of the roof was missing from being transported, they made repairs the next day I was not present. In the first few days of the year 2025 I noticed 2 roof leaks under where repair was performed, I have water stains on ceiling and wall panels. I contacted Chris ** my sales person around New Year, he said he would contact service/warranty person and get back with me. No return call, I called Chris on 1/9, 1/15,1/22 3 times, left voicemail all 5 times, talked to a gentleman 1/22. He took my name and said Chris was out on the lot and he would give him my message, as of 7 Pm 1/22 I still have not heard back from anyone. I have a warranty on the roof and demand for this issue to be resolved immediately, I have contacted Clayton.

Do not buy from these cultified criminals.. My elderly father bought 2 home and paid in full and they didn't do their warranty work and they leaked from day one. I wrote a bad reviews. And then they tried to intimidation is but that is illegal and they took the money and ran. Father bought $130,000. Home leaked from day one.. Plus he bought $ 90,000. Home leaked from day one. Nothing but lemon homes.. Paid in full and pulled illegal crap and ran off with the money... YouTube Clayton Homes before buying.. I live in what they say is the Bible belt. Nothing but completely common thieves.. Pics with my reviews on them.

Terrible cheap construction. Cheap materials. Seems to have ZERO quality controls in place. This company either cuts corners on as much as they can or they hire people that have no idea what they’re doing. I have a 2023 model that has been in place for exactly one year. Drawers are falling apart, drawer handles are falling off and difficult to fix because the screws are too short and the holes they drilled are crooked. The bathroom lights have flickered since the beginning and both Jones Mfg in Bainbridge AND Clayton Homes have not fixed it because “they don’t know what’s causing it”. Well the lights are still flickering so let’s just wait for it to burn down. The island was not level since day 1. Again, known issue but they just pushed me aside when I pointed it out.

I purchased my mobile home through Freedom Homes a little over a year ago and the mobile manufacturer was none other than CLAYTON HOMES!! The buying process was smooth and so was the setup but once I actually moved in with my family things went downhill. The mobile is very poorly built and thrown together. I attempted to call Clayton about my issues and they said to call Freedom about the warranty only for them to tell me the issues, I am having are cosmetic and then said the warranty didn’t cover the problems. The cabinet doors started falling off within the first month! The kitchen sink was leaking and each faucet has huge holes cut into the walls underneath the cabinets!

I just bought a brand new home in February 2024 and it’s already falling apart. They didn’t even hook up my sewage line so for the first month all of our waste went into the underbelly of my home. It still stinks because it was not properly handled. I received a refurbished refrigerator, rusty sinks, and a lot of caulk thrown everywhere. Not one itemized invoice has been seen…No one even cleaned the place first. Not to mention after it was all said and done, I noticed my contract price changed (went up )twice. I paid in full with a cashier's check for $113k and 2 weeks later they called to say I needed to cut them another check because the first one had a “glitch!” I went straight to the bank and found out the check had been cashed the day I wrote it!! So of course my banker said it’s their problem not to dare give them another check.

Avoid Clayton Homes at all cost!!! Especially the Tyler location. Our son recently purchased a Clayton home and it has been nothing short of a train wreck. They closed on their home in June and did not get the home delivered for several months. Once the home was delivered, it was placed on a poorly prepared pad. The pad was made with the topsoil we have on our property and it is mostly sand!! The pad started eroding after the first rain shower and Clayton said it’s not bad. We have had a dirt expert look at it and he says it’s a poor job. Now the house has a roof leak. Clayton sent somebody out and he did some rebounding of some shingles and says he resealed some areas. Well, it’s still leaking so badly that it leaves puddles on the kitchen floor!!!!

Poor quality homes and application. Would recommend to stay far far away. Homes are cheaply built, and leak water causing electrical issues. Home builders are definitely cutting corners and building very crappy houses.

They moved my home in and had numerous problems with since then. From a damaged driveway, sub flooring damaged, plumbing issues, electrical issues, HVAC unit issues, appliance problems, and they aren’t even two years old yet. One thing after another, 350,000 later still problems. Definitely don’t suggest Clayton Homes.

Just spent another $300.00 on having more light switches replaced. They use cheap parts. Just enough to pass inspection, no one cares that the light switches short out within the first few years. Electrical box wasn't labeled. They say aww that's little things but having a trailer rewired within the first few years isn't little to me!!! You can see that the water has also leaked around it. They don't care, they got my money now!!

Because we are still "in progress" of replacing our home after a tragic loss, we can only review our experiences thus far, but to this point, I cannot express enough gratefulness for them overall. We love the team at Clayton Homes of Hermiston, OR! They feel more like Family than sales associates. They have been there in the trenches with us as we battle our total-loss fire recovery, and we cannot wait to see our new home delivered and set up! Jake, Sara, and Jeff (who has now moved onto managing his own location) have gone the extra mile to help us rebuild without the stress and pressure of being pushed into a sale. Hermiston is a team with Heart and Care for their community. We expect that 5th star on the review will be coming soon.

Received a visit from Micheal ** on Thursday Dec. 19. He is the service manager for Clayton. He took notes of some of the problems we had with our house. I told him that I didn't expect them to work during the holidays and we could handle the problems after the first of the year. He was very helpful and courteous and he agreed that some things needed fixing. Once my house is completed to comply with what I paid in the contract, I promise to change my review & rating to five stars.

My wife and I bought a Clayton home last year (7/23). We knew we weren't getting a top of the line home, but didn't understand how poor the quality of the build was. Since purchase every single cabinet door has fallen off, both external doors handles have had to be replaced, 2 of the 3 bathrooms doors have had to be rehung due to the low quality of the press wood door frame, all of the wall strips have fallen off most only attached with a single nail, the center joint cover ceiling and floor have all come off again 1 or 2 nails and what appears to be spray glue attachment, external siding falling apart, windows not weathered sealed several windows bottom sills are rotting, all of the appliances including water heater and ac have already required major repair of replacement. The only good thing I can say is it's a large house that meets family size requirements.

Clayton Homes has built our new retirement home and we are very happy with it. Pete from 1061 has been working on a number of the projects for us and he is one of the best, l like his personality, he makes you feel you don’t have to worry.

Clayton Homes is amazing. They have something for everyone. Also very helpful. They make everything so easy. If you're not sure about something they help you better understand. If something is wrong they are there quickly to help and fix. Best place ever. Highly recommend.

I purchased a 2019 single wide unit from Clayton and has had to have the hvac unit replaced within a year of living in the home. Fast forward to now October 2024. Again now probably for the same reason another replacement that's going to only last a year maybe and break down again and it's just me living in this home. I can't believe I'm going through this again. I always wanted to be a homeowner but having second thoughts. No one should be going through something so early like this. I've only been in this home since 2020.

Buying the home was very easy. But I would give a negative star if it was available just for the customer service and warranty work. We have scheduled for contractors to come out to do warranty work and Clayton and the manufacturer sends them with either the wrong supplies or even no supplies at all. Not just one time but EVERY SINGLE TIME! We keep getting promised to have this work done and nothing gets accomplished. Windows leak, door leaks, home is unlevel. If you don’t care to overpay for a home and end up working on it yourself, then go with this company. I cannot tell you how many days my wife and I have had to use vacation days for work for the contractors to show up and say that they were not sent with the right supplies or no supplies. I was warned by many people in our area but I still chose to give them a try and I regret it every day. FED UP!

Purchased a Clayton brand new in 2021, they sent it here in Florida straight from the factory. It is now Oct. 2024 (about 3 years) and I’ve had multiple issues with the cabinets and drawers, but no big deal, I’ve fixed here and there. The big issue is that at the beginning of the year, my wife and I started noticing soft spots on the floor, only on one side of the house (it's a double wide). Several spots throughout the rear half of the house feel soft when you step, it feels as if your foot is about to go down through the floor. Anyway, we called for warranty, and the company they use to handle warranty claims sent someone out here to check it out. After a few days got a phone call saying that there were no signs of moisture or manufacturing defects, and that this was due to high traffic in those areas. The person looked under the house, where no joists or panels are visible due to insulation and came out with this report of no defects found, how is that possible?

I purchased my first Clayton home over 9 years ago. It is a 2 bed, 2 bath single and a half meaning it is 15 ft wide and 56 ft long. We have only had 3 small issue with the house in 9 years but I take very good care of my home. I keep it clean, it is in a Mobile home park and up on a concrete pad. I make sure I bug bomb under the house regularly and keep as much moisture out from under the home as possible.

So I bought a trailer from Clayton Homes some 4 years ago. They did a pretty good job of getting it delivered and set up. This review is for Clayton Homes main office. So about 2 months ago I realized my floor was falling in and there had been a leak for a long time from the AC furnace drip pan. When they did my AC they over tightened the pvc going into the drip pan and cracked the pan at the fitting. So for a long time the water went out the crack and drained under my flooring. I have all vinyl so the dampness never showed it. It affected the entire right side of my trailer. The hall, and both extra bedrooms. I had to pull up all my flooring and had to replace one of the rooms subfloor all the way to the floor joists. I had to buy a dehumidifier and for weeks had to dry out the rest of the floors.

I purchased a Clayton Home Rutledge925 Model 56D in late 2021. I paid cash for it. I have had several small issues until 8 weeks ago when I arrived home and found water thru my entire home. I immediately shut off the main water to the house and searched for the leak. I couldn't find a leak anywhere and then remembered that the water heater was behind a wall in the closet. I emptied the area where the water heater was and grabbed a drill. When I got the screws out and removed the door, I discovered water had been spraying for quite some time. The water went thru the subfloor and was everywhere. I called a plumber, and the plumber showed me that the contractor that Clayton homes chose to do the work used plastic shut off valves not brass fitting and rings. They said you should never use plastic fittings on a water heater. They said that it could have been leaking for a long time and then blew out.

My home is completely full of mold and mildew. The floors are buckling and none of the original items have been fixed since it was delivered. I have tried for almost 2.5 years to have my issues corrected and now the house is practically unlivable. I have reached out to Clayton and the first extended warranty company with no positive traction. Please avoid these people. This is terrible.

My salesman Paul ** was excellent. He helped us so much and we finally closed today on 10/08/2024. He was amazing. Me and my sister couldn’t have got this home if it wasn’t dry or him. He is an excellent salesman. We met The manager Tina as well. They were so nice and welcoming. Thank you Paul and Clayton Homes.

Our experience was fast and very professionally. We went in the office, met with the salesperson and explained what we wanted and our budget. The very first day we we filling our loan paperwork. Alexus answered all our questions, worked with us to get all the paperwork. In 3 months we were closing. Alexus got us the land and the exact home we wanted. Great job. Also Alexus kept in contact every week until we closed. Very pleased with Clayton Homes and Alexus for getting us our dream home.

The overall home is nice. However there are some items that were very poor and when we brought them up to Clayton their response was “okay, thank you”. There was adhesive/silicone type of material on the counter tops here and there and in the master shower. We were able to scrape it off the countertop but it stained the shower because of the rougher surface. The sliding barn door between the kitchen and laundry room was literally falling off the wall. No anchors were used to hang it. They sent someone over to repair it. He removed it and said it was a big job and he’d be back to fix it. That was over a month ago and the door is leaning against the bed in the guest room still. The shelves in the closets were not put in with anchors either. The carpet in the living room has big wrinkles and needs restretched. I was told it was probably because I’m shampooing it too much. It’s never been shampooed, damp or even had a spill on it.

My experience started off great last year. The salesperson was very helpful! Since I moved to SC In July 2024 it has gone downhill! I had to go to the office to get answers because no one can give me a straight answer on when my house was going to be installed on my property! I get the storms that came through and flooded the property but if it was done correctly by their land clearing company it wouldn’t have flooded! Who clears land and leaves one side of the property higher than the other side and all the water runs through the property down the driveway which wasn’t done correctly either! Now the house is on the property since week after Labor Day and no one has gone out there to finish the inside!

My whole experience at Clayton homes, was nice, I was so happy to deal with real people the way they deal with me and my family. They were so honest and treated me with respect, James ** is so down to earth, I felt I could trust him, he deserves a more pay. ☺️

Updated on 06/07/2025: We called our salesman Rob and he said they were all finished with their work and we could begin the building our decks. About three weeks later the back deck flooring was almost complete and some guy named Jeff ** shows up out of the blue. He said he was going to do some final inspections and when he came, he apologized over and over that no one told him we had a new home here, but by this time we’d already constructed the deck on the rear. He said he will have to get Grading people out to putt around the block graded build it up about a block and a half high and grade it back away from the house to a minimum of 10 feet all the way around to prevent water problems. I asked him how he was going to do that where the back deck was already built. He said they would do it with shovels.

Updated on 10/13/2024: Still waiting for the builder to fix plumbing and replace warped board due faulty plumbing installation. The case I opened was assigned to another person with the same name in another state. It took 3 calls and a conference call to discover they were calling the wrong person. Then I had to start all over again with a builder and was promised a call back to get this fixed. Never heard back. My mobile is new and they are not fixing warranty issues. Don't buy a Clayton mobile home that is new. Poor workmanship.

I got my home August of 2020. 5 year Warranty is NOT a guarantee. IT'S 2024, my home is falling apart and was not completely set up correctly. Drain lines are missing to my septic. I had to service and pay at $500 dollars out of pocket to have septic that was installed by Clayton pumped because it back up into house all the drains. Kitchen sink pipes under and handles are coming apart. Stove has only two burners that work. Light On the hood has never worked. Siding has fallen off exposing insulation and is starting to mold. Splash walls are coming apart from the walls in bathroom, The clocking just peeled off after one shower. Shower head fell off. Sink handles in bathroom fell apart. I started calling Scott ** and he made promises that my home would be scheduled. HVAC had to be completely redone however now need heat and constant burning smell.

Darnell ** is a great asset to Clayton Homes. He is informative, direct, and down to earth. With their diverse home opinions, and with a great team associate I look forward in confidence in finding the right home here at Clayton Homes.

I had the misfortune of owning a 2010 Clayton doublewide, and it's downright criminal how they build these cardboard boxes. Every single plumbing fixture in your house (you'll have at least 6-10) means a gigantic HOLE in your floor that rats, mice, snakes, whatever else will find, because they used an axe to cut through the floor and then sealed it with absolutely nothing. A full-grown possum can get through any one of these holes.

Bought a Clayton home in 2019. The roof started leaking because shingles were not installed correctly. No drip edge wind. Dismantle the shingles rotted boards mold down my walls. Then started replacing walls and found no exterior structural board. Was missing. No house wrap.

I have known of Clayton Homes for a long time out in the marketplace and I see their homes being driven on the interstate to their home sites. I also have seen many pictures on Facebook of new, happy homeowners on the day of their closings. I have only actually been into one of their locations - the one in Hattiesburg MS and it is there that I met Brian, Jarrod and Krystal. I knew immediately that they were the hardest working group of people I had ever seen. They were respectful, knowledgeable, honest and friendly. Brian answered all of my questions in person, on the phone and by email to my satisfaction. I highly recommend this team in particular - they will not steer you wrong!

I purchased a Clayton home about two years ago. Since then it has been nothing but disappointment. Oh yes, the home "looks" great but wait till to want to live in it for a while. At first the Clayton Homes setup crew was great. They came out and did a great job matching the two sides together BUT then the ceiling kept cracking. We called the guys at Clayton and they came out and fixed it but it didn't last. Cracked again and still is. We gave up having them fix it. When they "married" the two side together they made a noticeable joint in the floor making it really difficult for my wife and son (both in wheelchairs) to navigate without difficulty. My daughter bought a home from another company and when they joined the two halves, there is NO SEAM IN THE FLOOR. What's with that??

We bought a home from Clayton Homes in Albany OR. It was the biggest mistake we ever made. Poorly made. Falling apart from the minute they put it in. Took them 2 years to actually finish painting outside. They left mortar hand prints all over house. For a year had to look at that. They used old rusty nails on outside of home. Master bedroom tub had a big hole underneath it. Other bathroom shower head leaks. Microwave fell in the first week. Belly band fell off. They came out twice to fix it. Still wasn't right. Fireplace bolts were rusted. So many issues. Then when they were inform about it. They didn't want to fix anything.

We had our home for less than 2 years, we had 6 leaks, 2 of them got fixed 2x. (2 leaks in the main bathroom, 1 outside drain got fixed right away to pass inspection, after that we had leaky shower, got "fixed" but continues to rotten my bathroom, they say it's not leaking even though I submitted a video showing where the water is leaking, 2 major leaks in the master bathroom, got fixed, 1 leak under the kitchen sink which they never came to fix even though I had already submitted the complaint, my husband bought a new kit and fixed it himself, now we discovered another leak by the living room window, now there's mold growth.

Absolutely awful! Would rate 0. Ever since we moved in have had problems. Can’t use any of the bathrooms from the faucet leaking. They put my shingles on wrong, the entire roof has to be replaced and has leaked in every room. They don’t care about their customers and to fix their manufacturing issues.

If you're in a hurry to purchase a home forget about it. It has been almost 8 months since we started this process and that's not even counting getting approved for the financing. 10 months at least so far and still no house to live in. Our home sat on the lot for almost 2 months until we finally got it move to our property and that was with us begging and calling everyday. This process has been extremely slow, frustrating and just plan bad overall. The sales process was great but the after sell service just plain sucks. No other way to put it. There is no one to call. All you get at the main site is a "customer advocate"... All they do is call the office and ask when the home will be ready... Worthless.

As the building process continues, I have been impressed with the process. Heather and Jacob have been very communicative during the process and set reasonable expectations. So far, they have exceeded my expectations and I am excited to move into my New Clayton Home!

Buying process was nice and easy. Salesman great, that said contractors hired did horrible. Took forever, condition of home for being new is a drywall splitting, water leaks from multiple sources, outside trim splitting. Been in home less than 3 months...

We moved in our new Smart home in February 2024, we noticed some mold over slicing door, 2 weeks later they came out, we have mold all in kitchen due to moisture. They have cut out walls, cabinets, hood vent, front door walls, it’s a mess with new baby coming in 10 days, now waiting week or so for a pressure test. Not happy!

A standard washer and dryer does not fit called Clayton Homes of Leesburg, the salesman there said did you not measure. Should not have to measure for a standard washer and dryer. Still waiting for a return call about the problem. Doubt I will hear from them. Once you have signed the dotted line. You’re pretty much on your own.

It has been a great experience working with Ron **. He has been very patient and accommodating to all our needs and wants. He went above and beyond to help us get everything we have asked for. He always keeps us updated with the progress of our new home. If you are looking for a new home I would definitely recommend Ron at Clayton Homes of Hendersonville NC.

Clayton Homes in Marion, Ohio has agreed to pay the $340 tree removal bill.

We bought a Clayton double wide about a year ago. This has been the most poorly cheap constructed home. For what we paid for we didn't get our money's worth. The flooring had rips. I was told to live with it because if they tried to repair it it would look worse. The screws are coming back up thru the floor. You can feel them when you walk. The rips tears scraps and just looks like pure crap. The appliances are cheap, fall apart. It's been less than a year and fridge already defective. There are very few cabinets, 3 to be exact, no storage. The doors don't close because factory didn't set them right, was also told to live with it they can't fix it. For 130,000 I expected more. I don't recommend clayton. You will thank me later. Don't buy clayton

DO NOT buy a home that was built at the White Pine Tennessee facility. We have been living a nightmare for 9 months now. Oh how I wish we would have done more research on these homes. Customer Service at this facility is awful. You have to keep calling Customer Advocacy to get any attention drawn to your problem. Our problem started in November 2023 and things are still not completed. There is mold in this home now and they have been made aware of it and still just say "OH WELL we will expedite your problems to the contractors"...Now we have to wait 3 more weeks after we already waited 6 weeks for them to show back up from the inspection that was done in May.

My wife and I consulted with Rick ** through the purchase process from beginning to end. We purchased a unit that was named The Shower House 16 x 76. Rick made it possible for us to purchase and have the home installed professionally while living in New York State through the whole process. It was an awesome experience. I would recommend Clayton Homes Panama City to anyone who will be purchasing a manufactured home as the whole staff are very professional, friendly and extremely helpful. Thank You Staff of Clayton Homes Panama, City Fl. Keith & Ann **

Never ever buy a Clayton home. These people are crooks, they lie to your face, they don't stand by their warranty, extremely poor workmanship, can't fix anything. I had issues with delivery, mold, numerous leaks, roof is dry rot, cabinets have discoloration, nails coming up through the floors, skirting, and the list goes on etc etc etc.. Refuses to fix properly. I have been dealing with Jerry ** at the corporate office & he refuses to return my calls. Clayton in Kingsport will not do anything about the roof. Once you sign the dotted line you are screwed & they know it. The managers own big ranches while selling these crappy homes. I honestly don't know how they sleep at night while taking advantage of the public. These are people's homes that is bought with hard earned money while they sit back big & fat cheating the public.

I signed for my mobile home in January 2024. I moved in February 2024. So I’ve been living in my house for about 5 months. Everything is cheap. The bottom of the inside of the cabinets are lifting, the inside of the shower walls you can see like this big bubble that can be pushed in, like the piece that was put in wasn’t measured correctly, all my trim has been coming off since the first week here. My floors have bubble like soft spots. It’s EXTREMELY hot in my house when it’s hot outside. It definitely doesn’t have the insulation that the salesperson promotes and it’s definitely not an energy saver. Now the buying experience was fast, easy, and everyone was friendly. But I wish I would have been patient and waited to buy a house!

Clayton Homes of Frankfort's staff was able to answer all our questions as we went along. Any minor repair issues has been promptly attended to. Peter the salesman was a great point person with the factory. Jeff the finish guy takes great pride in his work. Pete the maintenance guy has been on top of getting things taken care of. This review is based on our experience. I've seen the posts of people's bad experiences of which we had none. Our marriage lines you wouldn't even know.

I am extremely disappointed with the service and quality provided by Clayton Homes. Our dealer (Longview, Texas location) was okay. He sold us what we were told (and the advertising material in the house said it was a 2019) and when we looked back through the paperwork, it's a 2018. Our dumb move for not looking at the paperwork before we signed it. When we notified our salesman of his misrepresentation in the date of manufacture, the manager of the Longview location said "Well, what do you want me to do about it?" The house had already been moved 200 miles and set up on our farm property. We felt that our hands were tied because we did sign the paperwork that stated it was a 2018. There didn't seem like we had a remedy at the time.

From start to finish, and still a year after our home was supposed to be finished, we are extremely dissatisfied. We have finally resorted to giving this review after experiencing a long list of problems with our home and with the lack of service that Clayton Homes has provided. There have been dozens of rodents coming into our house from underneath the house because it was not sealed properly. A Clayton representative told us that everybody who lives near farmland has rodents in their house and refused to seal where the plumbing comes through the floor of the house.