Clayton Homes Reviews

Furthermore, the hardware used for ALL the cupboards and drawers are cheap and make it difficult to get your finger out from behind when you open one. The sink is some sort of fiberglass that looks pretty at first, just try to clean it. It scratches real easy and stains very quickly. The faucet fell apart after about 12 months and I have been having to use a knife to change the stream from spray to not. (I have just purchased a decent sink with faucet for about $500 to replace it.) Speaking of the kitchen sink. The window that is there gives us a great view of our piece of heaven, however don't try to put anything on it. It sagged almost immediately and looks really stupid. The doors all stick and when closed you can see light all around the edges making it a fire hazard for sure.

We ordered the house with a gas fireplace and got a wood burning fireplace. I had to pay someone extra to convert. The drawers all all very cheaply made and held together with staples that don't always stay in the wood. The trim is obviously put up with cheap staples because the trim came off in the closets. The drawers do not glide freely, instead they come off the track and get stuck. Very frustrating. The appliances are very low quality and the fridge has leaked out the bottom for about 6 months now. The rolled floor doesn't hold up to traffic and is showing wear in several places. The only thing good really, about this house it that I paid it off in 12 months. At least I don't owe on this mess. It does keep the rain off my head and cool in the summer. I could go on and on but why, you get the picture.

Wayne branch manager has terrible customer service. Wrote me an email saying we are picky and it's our fault. He's the worst manger I have ever seen when it comes to customer service. When taking our pervious home out they buried garbage in our front yard. Which we paid to have dumpsters for them to haul off. After it rain metal, plastic, glass siding, pipes came to the surface. That's when we realize they buried garbage. Inside vents they left garbage plastic wrapping gloves. Turn on heat. Seen plastic out of vent. We went to every vent in house pulling stuff out. Underneath house left bucket of water with paint brushes. Worst mistake we made. Still years later fixing their mistakes.

I feel bad that my husband got us this house but now we don't feel like it was a good idea. Also not to mention the front glass door doesn't close properly which we reported in the initial work order, we are tired and disappointed at how this house turned out. Piece of advice. Shop somewhere else if you have the means and the credit to do so. We really had no other option than this. Another thing they never came back to re-level which apparently they said they would do.

I would not recommend this company to no one at all. They will paint you a grand pretty picture but after they have your money, you have no leverage. We are at a point now that our land lord has allowed us to pay by the month for the past few months but he has raised the rent $300 and we no have a deadline to be out. Do you think this company cares..no they don't. They just tell you what you want to hear.... Very frustrated and we don't know what we are going to do come the deadline.

Original Review: July 21, 2024

When Clayton Homes, Marion, Ohio prepared our lot for our new home they cut down a large pine tree and left it in the drainage ditch at the back of our lot. After a period of time our management company had their people cut up the tree and dispose of it and in turn sent us an invoice in the amount of $340.00. I forwarded the bill to Clayton Homes and assumed they had paid it. This incident occurred in January and now it is July and I got another invoice from our management company. I again forwarded it on to Clayton Homes and was informed that they are not going to pay it. They said it is our responsibility. How is it our responsibility when they cut the tree down and left it in the drainage ditch and didn’t finish their job of removing the cut tree? Our association is very serious about our drainage situation because of flooding. The tree should have been removed when it was cut down.

To finish what should have already been completed. We even had to go as far as getting our State Fire Marshall's Office involved on this. There was over 20 something defects listed on their inspection report BTW. This morning I filed a complaint online with the FTC and will be mailing a complaint to HUD today. If our problems have been took care of and we were satisfied then there would be no need to keep contacting people trying to get results. We finally have ask that our home be replaced. This facility has had 9 months to make this problem right. They do NOT care! Check under the sink on these homes and see if this was the facility the home was made at and if so WALK AWAY!!!! Don't get yourself in a mess cause it will take you a L O N G time to get any thing done on the home. That has been our experience anyway.

However, they manage to get away with it & legally no agency or law holds them accountable. I wish everyone one could get together for one big class action suit. The attorneys would make a lot of money & the people could have their homes fixed. Clayton Homes & the people who work for them deceive the public every single day & they don't care one bit. They sit & laugh at you.

As for all of the repairs on the home, once moved, Clayton of Longview did do most of the cosmetic repairs. We had some of the carpet pulled and replaced with flooring. The job was poorly done and we are now noticing the shoddiness of the paint used and the floor definitely has soft spots. We are in the process of repainting. Some of the manufacturing defects were repaired, but it took us months of emails to the Longview location, together with emails to the Waco location to get anyone out here. I did use an attorney to help me with this. And by the time someone did come out, the 1-year warranty was near its expiration. The warranty we were promised is provided by a company owned by Clayton Homes.

In January of 2024, we found out that all of our windows are installed incorrectly thus leading to leaking during storms. Due to the leaking, the floor in our bedroom has become compromised. The warranty company (American Insurance Company of Florida) is owned by Clayton and continues to deny our claims (we've filed at least 4 to date). We have replaced most of the windows, paying for it with our own money, and are in the process of replacing some others that we only recently discovered were leaking and warping the window frames. In reflection, I would not purchase a home from Clayton because they do not honor or fix their manufacturing mistakes.

I have been told that many Clayton manufactured homes have leaking windows that are installed incorrectly. I have been told that many Clayton Homes delay repairs under the 1 year manufacturer's warranty so that you run out of time while waiting for repairs to be made. Example: leaking windows discovered in 2021. By the summer 2022, as our warranty was expiring (and after utilizing an attorney to send a letter), the Clayton rep finally came out and said our problem was the caulking. Now that our windows are leaking again, we hired 2 different inspectors to look at them and they both noted that all windows in this mobile home were installed incorrectly. It is not a caulking problem (a temporary remedy) but Clayton refuses to help us in any way to fix the windows or our floor.

My advice for future Clayton mobile home purchases: (1) review your paperwork thoroughly; (2) get any and all promised work (post-purchase) in writing; (3) be diligent with your dealer and the manufacturer (ours was the Waco location) about fixing manufacturing defects (don't fall for the delay tactics Clayton manufacturers tend to use once the unit is purchased); and (4) have an inspector go over the house with a fine-toothed comb before signing any paperwork. Our house is a Daytona 3-bedroom. It is a lovely home, but leaking windows and soft spots in the floor definitely dampens the enjoyment of our home and we worry about its longevity as well.

We were never given the chance to sign off on or claim needed repairs on an initial walk-through of the home as promised and were left with a long list of needed repairs from day one which still haven’t been fixed even after we have requested it and even though we were promised a warranty. Light fixtures were left hanging from the eves of the house with birds and birds nests in it. Many nails are popping out of the walls, almost every drain to the sinks and all of the bathtubs were not connected or were broken and have caused damage which Clayton will not fix.

One repairman told us to glue our own torn floor down with Gorilla Glue and then left the job undone and other repairs halfway done, left my laundry dryer completely disconnected from the wall, leaving us without the ability to do laundry, left us with long pieces of siding for the exterior of the house, to do ourselves as if it our job to fix it and assuming we have a place to store such long pieces of siding. Our sinks and counters have rubber caulking smeared all over the place and the repairmen leave paint drips and drywall mud all over everything (the entire house and floor, light fixtures, etc); we were told that is our job to clean it up.

When I called Customer Service about this they never did anything at all about it and only said “Thank you for sharing this with us”. A week later, I called Customer Service again and they hung up on me within the first 30 seconds as soon as I said I head calling with a complaint. Without a doubt, we are not getting what we were told our money would pay for. This whole experience has been a complete nightmare for us. There’s so much more. We feel we have been scammed.

I now have an electric line under the sink, which I’m sure isn’t code. None of the doors close right. Nothing is level. Nothing is square. We found really sharp metal shavings in the carpet for months after moving in. The counters look like cellulite. Everything is made out of particle board. All the cupboard knobs were screwed in off center. Noticeably off center. They ordered new ones, and told the builder not to put the drawer pulls on as we would do it ourselves. Well they didn’t listen and told the maintenance guys that they fixed their jig and they should be good now. The maintenance guys didn’t check though until they brought them here to install them. They were ALL off center again. Think about that! You get a complaint that every single drawer pull is visibly off center, you replace all 12 drawers, and make the exact same mistake. THAT is “Clayton Quality”. I wouldn’t hire their people to build a birdhouse.

Now, tonight, just over a year later, our roof is leaking. A 1 year old house, with water damage. This house cost almost $300k, and we have a leaking roof. There are SO MANY other issues too. They didn’t sweep the floors good before they put the vinyl floors down, and you can see it. Just like the cellulite counter tops. The sloppy plumbing. The fact that no one told us the paint they use isn’t paint. It’s a tinted cheap primer. So we have to repaint everything. The seam where they joined the two halves together looks like crap. I’m going to do my best to get the roof fixed and sell this piece of junk. I’ll do everything in my power to warn others. Do not buy a Clayton home. I promise you WILL regret it if you do. I learned the hard way. It happened during Covid when you couldn’t find anyone to build a stick frame home.

Now I wish we would have just waited. These cheap cardboard box houses aren’t even worth 1/4 of what they charge. And they are shady! They lie to you, stall, and do everything possible to make that 1 year warranty work for them. And look at their responses to other complaints. They blame the homeowner for a roof leak or plumbing problems. They know what they are doing. Think of Clayton as a used car salesman. They are going to promise you the moon and the stars until you close. They probably throw corporate parties where they celebrate who ripped off the most customers that year. They probably have big laughs every time they make a sale. There really needs to be a class action lawsuit. These people are scamming senior citizens and vets. Shameful. One day they will stand before the Lord for judgement though, and karma ALWAYS comes back 10 fold.

Don't count on getting any help from Tennessee. It appears so far that they will side with Clayton Homes Hixson. Money talks. A compaction test was supposed to ordered before the house was installed. The state inspector had to order it a week before we were able to finally set foot inside the house. And it was only a compaction test. No inspection was ever done under the house, or around the piers or footings. Topsoil is 7 inches below the surface and the house is sitting directly on top of it. We can't finish the sunroom until the sinking problem is addressed.

Furthermore, the construction quality of the home is unsatisfactory. It is evident that corners were cut, as evidenced by the numerous issues that needed to be addressed during the two weeks of work spent fixing construction issues that should have been rectified before leaving the manufacturing plant. This reflects a lack of attention to detail and quality control, which is unacceptable given the significant investment made.

The communication from Clayton Homes has been particularly frustrating. Despite persistent complaints, I have received little to no proactive communication regarding the delays or a clear timeline for completion. This lack of transparency has only exacerbated the situation and has left me feeling disregarded as a customer. However, the new manager at this location as of February 2024 does seem to be doing better. He actually seems to care about customer relations and is trying to address my concerns. This however does not excuse or erase all the negativity of the home buying process I have dealt with.

Additionally, the extended period during which the house sat on the lot from September to February before being delivered is unacceptable. This, coupled with the delayed start of construction work, has resulted in a nearly year-long ordeal with no end in sight. Such delays have caused financial strain, as I now have two house payments and have missed opportunities to sell my current home.

I can't emphasize enough, the need for written documentation of expectations, setting "Reasonable expectations" of work milestones, thorough review of contracts before signing, I would not recommend signing the arbitration agreement as this ties your hands when seeking legal council, and communication via text and email for a clear record. I caution others against choosing Clayton Homes of Bristol based on my experience. Customers deserve better treatment and accountability from companies like Clayton Homes of Bristol.

The quality of the materials and workmanship in the home isn't the best to be honest and things like cabinets, trim and doors will break easily if you're not careful which is a little disappointing because these homes are way more expensive than you'd think. If you have a large family or small children I doubt these homes would stand up long term to the wear and tear of normal daily use. Unfortunately I've had numerous repairs to the flooring, cabinetry, walls/trim, electrical and many issues still aren't fixed completely. Additionally the custom skirting I paid Clayton of Liberty thousands to install has already started to fall off.

With any new home you're going to have some kinks to work out, but unfortunately with Clayton it takes a lot of calling to the dealership/factory to get repairs done even though during the sales process they assure you they have a stellar warranty and will promptly take care of any repairs. Your home is probably one of the biggest investments you'll make so not sure in good conscience I could recommend Clayton Homes of Liberty or Clayton Home Builders because of the overall customer service experience and build quality of their homes.

I reached out to 3 licensed roofers in the area who all confirmed this and also said they were surprised Clayton Homes would allow this as this should not have even passed California Code. We have had several other issues with the home like cabinet doors breaking, window shades falling apart, carpets stretching, etc. but a roof should not have a leak within 7 years. Such a shame so please save yourself the trouble and look elsewhere. I am happy to explain more if you wish to reach out to me privately.