Clayton Homes Reviews

I have a simple request. My home burned down in March of 2023, I purchased a home from Clayton Homes, Crestview a few months later. I have never received a signed copy of my "Manufactured Home Purchase Order and Federal Disclosure Statement." Nor have I received a copy of my signed quote conformation, or any change requests. I have called many many times, and have been told a few different excuses, ie: "we're so busy, we'll get to it, I have huge stack to go through to find it, and we don't have computer files available, the best one, your sales rep. doesn't work here anymore."

Clayton Homes of Cullman, AL has not completed the services necessary for completion. Also, the Mobile home was not connected to the septic tank and caused a backup in the shower, tub and toilets..

Ram and I are so very Blessed to be completely moved in to our new home. Clayton homes was a blessing. Thank you to our Heavenly Father, mama **, Papa **, and most of all my phenomenal husband. We highly recommend Clayton homes. We were treated like family. Shawn who graciously showed us our future home was extremely informative and hospitable. Mario and Rebecca were so eager and extremely helpful with all our questions. Thank you so very much for helping Ram and I begin our new journey with our precious new home.

Cheapest built home ever! The floors aren't swept before covering with the cheapest stuff ever (carpet doesn't even have padding under it) resulting in bumps in the flooring, they have no 3 way switches (hall, entry doors, large rooms all have only 1 switch) whole house fan doesn't pull enough air to tell it's on, cabinets have bowed wood under them, cabinet drawers are falling apart after less than 3 months and that's not from over filling, fixtures fill like plastic. Trim work is coming away from walls, back porch light seems to have a shortage and the lady goes on. The 1 good thing is the layout, except for the fact if you cook in the oven the fire alarm goes off even if there is no smoke so here we are, dead of winter opening the sliding glass door with a fan blowing out to keep the alarms off. No attic access.

Stay away from Clayton Homes. You will pay a premium price and get substandard quality. You will be disappointed in your investment. From day one we had numerous water leaks, electrical issues, etc… The list just goes on and on. Every part of our home has been repaired since moving in and it’s just as bad now as it was when we moved in. Stay away from Clayton Homes.

Clayton Homes of Roanoke Rapids, sold my sister a home off of the lot. They promised her that if she bought a model home that it would be put in much faster than if they had to build one.. Ten months later and she is still not in her home, they were very slow in getting permits, finding someone to put in the septic tank, they were just very slow with everything. They told her last week that she would be in her home by Friday, here It is almost a week later, and she is still not in her home, the air-conditioning and heating were supposed to be put in last week. Now they promise her it will be put in this week. Had she gone ahead and bought a new home she could’ve had it made to her specifications such as walk-in shower that she wanted. Once they have made their sale to you they will take their sweet time with anything else. Don’t trust them.

I bought my Clayton home 2 years ago and was very disappointed in it. My roof leaks through my hall light when it rains. It pours so bad that I needed 3 towels to soak it all up. Thank goodness it stopped raining. I paid over a thousand to, "supposedly" get it fixed. All over my roof there were many exposed nail heads. The guy thought maybe that's how water was getting in. Well, when we got the next rain, it poured in my house through the light again. Of course Clayton Homes never returned my call and emails.

I thought it was a good price, there was no models of the home I bought, but I was given illustration how the home would look. Had to add a lot of upgrades, my home wasn’t ready when it was supposed to be. Owned the home one year and the roof started flying off, contacted customer service. They said the roof is not under warranty due to weather issues. I should call my home owners insurance. My home is on my property with a stick home which is 25 years old and that roof didn’t fly apart. I had that home built. The craftsmanship is not good, The door moldings pull apart. Had to nail and glue it together, the laminate countertops is peeling apart. Had to glue it, right along with the cabinets siding. Only good things that is lasting past this year is the windows and the flooring.

Eric and Shawn were great to work with. Outstanding place! Would recommend to everyone I know. Easy to understand and knows what they are talking about. Very friendly and professional. Understood my needs as well. Thank you to all.

My experience with Clayton Homes has been a complete disaster, and the photos speak for themselves. The home was left with unfinished and poorly executed work. The foundation and supports are improperly installed, with stacked concrete blocks that appear uneven, unsupported, and carelessly placed. The grading around the home is incomplete and poorly done, creating clear concerns about stability, drainage, erosion, and long-term safety. The stairs and exterior work are unfinished and unprofessional, with visible gaps, exposed areas, and no proper finishing or protection. This is not acceptable workmanship for a new home. It looks rushed, careless, and completely lacking in quality control.

Today we purchased a house called the harmony boston. It was a fantastic fabulous home. Where we brought it aka in California they did a good job of handling it. I love the house and loved their customer service. 5 Stars.

We purchased our home in 2025. It was delivered June of 2025 to the home center after 2 months of it sitting there. It was delivered to our property where it sat another month and a half before being set up. It has been 6 months and we still can't move in. No water, drywall hasn't been replaced, electric on one side doesn't work. Our inspection hasn't passed and every time anyone makes an appointment to come out suddenly they are sent somewhere else. We are paying a lot of money for a big yard ornament. The whole experience has made us a laughingstock. The whole experience has been a nightmare with no end in sight. Most people are able to move in after 30 days. Calling and yelling doesn't work. We've tried that. Our house is attached to our property so not making the payment isn't an option.

I'm not sure who the "many people" are that agree Clayton Homes is a reputable company but evidently they were the select few that didn't get screwed over by them. Clayton homes is a horrible company and they do not care about quality, customer service, the clients, installation/setup, punctuality, speed or anything else that would make them a good company. Their homes are garbage and so is the entire company.

Our experience was with Cayce of Columbia SC everyone was wonderful there especially Zach **. There was not one time he did not return a call or a text or an email. When I say above and beyond that's what he did. Just one example. I got some bad news at the end of the process from the loan office and Zach was more upset and quickly jump into action. Of course everything ended well. So to Zach and the Clayton Home crew at cayce sc. Thank you.

First thing I want to talk about is that we decided to not have carpet put in our home. When the home arrived there is the metal strip that joins the two sides of the house together that normally transitions from vinyl to carpet. There are staples a good two inches from the metal strip that are not covered. Absolutely no pride in their work. Next we should talk about plumbing. Under the kitchen sink is PEX plastic tubing. No shut-off valves for water and plastic fittings that leak like a strained under Niagara falls. The fear of breaking them if you tighten them is real. Replace them with metal asap. If you are still looking at a Clayton Home make sure you read this twice. They wired the refrigerator on a breaker then put a GFI and string of outlets on the same breaker. The GFI did not trip but there was a fire in the outlet box that our refrigerator was plugged into. It melted the upper outlet and cover.

I'm working with the South Hill, VA location. Michael ** is my project manager for my home setup in Chase City, VA. I've been extremely happy working with Mike on our home setup. He always answers questions, keeps everything well organized and on track, and consistently offers great suggestions we wouldn’t have thought of. His communication has been clear and proactive, which has made the entire process far less stressful.

My husband and I purchased our home from Freedom Homes in Buckhannon. We moved in June 23, 2025. We first turned on our heat in October to only discover we don’t have adequate heat flow to all our vents with one of the bedrooms and the bathroom having no air flow at all. The House most days (with the temperature being colder outside) only maintains 67 degrees despite the heat being set at 73. We have got several alerts from our Ecobee about the furnace running to long because it can’t maintain the heat desired and my electric bill has doubled due to the lack of heat and having to run heaters that the company provided for us in my children’s room so they don’t freeze. (My daughter’s bedroom and her bathroom is the room that has zero airflow.)

I feel like I was pushed into the home we buying and not offered to see more homes with fireplace, this home is someone else dream home, not mine, just not happy, I haven't been asked if I'm happy, want love to see more choices.

I would like to say how great and wonderful and incredibly friendly Clayton Homes have been to me and my family, Amanda, crystal Daniela and Vanderbilt mortgage has been above and beyond to satisfy me as a customer, they sent condolences with my dad past during this process and it meant a lot to us, they made my loan smooth and easy as possible during this time, and I'm grateful, and I recommend Clayton homes to everyone. Thank you.

What started out as a promising experience quickly turned into a huge case of fraud! Specifically, Hermiston, Oregon. They take a deposit and then when you change your mind because you find out they have been sued for unfair practices, and they refuse to refund you and then lie to you about said check “being in the mail“ and being warned that a review would be happening, and still not replying, I wouldn’t trust them as far as I could pick them up and throw one of their houses.

Do not do business with these people. We have gotten nothing but lied to and screwed around with poor service and poor workmanship. Worst experience of my life. Zero communication. Nothing gets done. Ever.

On looking to move to Virginia to be close to family, I spoke to Calvin **, and he thoroughly explained the whole process of buying. His continued communication on how things are going is what I truly appreciate. I would recommend Clayton Homes to anyone.

I wanted to buy a manufacturer home for land in El Paso, once Nancy your agent knew our lot was in El Paso she said she could not help us because the city would not allowed it. So we told Nancy if we could see the homes anyway, Nancy lazy and unprofessional agent said ok, go ahead they are unlock. What your lazy agent Nancy from El Paso did not know that we are investors and wanted to buy 3 homes to install in Odessa and Midland Cash purchases! Nancy is in your El Paso office Gateway, her last name **. Fix her or get rid of lazy workers

If you invite problems and substandard materials, and service, hire this company. We are second owners of a single family residence built by Clayton Homes in 2021 and have inherited floors that are peel and stick, leaving gaps 1/2 inch wide between planks. Could not see in online photos. No resolution--past warranty. Had to eat the cost to replace with real LVP tongue and groove. 6 flooring professionals said our builder installed the floors incorrectly and that they were so cheap. Also, cheap laminate used on countertops in bathrooms and laundry room. Gutters installed only on front of home. What? Front door misaligned. Wind comes through. Cutting corners is short-sighted Clayton! For the price point, buyers expect more! Next home won't be built by you!

Bought a home from Dream Homes in Hazard KY, which is partnered with Lakeside Homes, INC in Jackson KY. Getting in touch with Lakeside homes about issue and repairs has been a headache. They never respond back with any updates and always give me the run around on replacing damaged items. The home itself is a Clayton home. The home does not hold up to what we expected of a Clayton home after researching into mobile homes. The water lines are continuously making popping noises, the ceilings are cracked in places, the door thresholds leak, objects under the flooring are beginning to rip it, light fixtures fall out and have to be put back in, wall trim falls off, and the bathroom vanity is falling apart. Overall terrible experience with the home and dealer.

Whitney was the sweetest and best!! Would recommend 1,000 times to friends and family. Thank you for helping us in getting our new home. We appreciate you all so much. ❤️ We are so excited to get moved in.

Don’t do it. I bought a Clayton and when set up, it had poor ceilings that were very obviously damaged. I notified Clayton in Waco within a month and they never fixed it. Ignored my requests. Turns out the home was a 2021 and moved, “new” to my land in 2023. Now the I went to sell it and there was deflection in the roof and some other issues that should be covered under their 5-year warranty. And guess what? Jeffery ** with Home First Agency, the Claims Adjuster says it’s weather that caused the deflection in the roof and its structural and structural isn’t covered.

We bought our home through Variety Homes in Abingdon, Va. NEVER recommend them! If my house (1959 model) had been a car, it would have been a lemon. Closed on house at end of May and moved in mid September. I had 3 pages of stuff needing fixed. This included issues with back door, living room window crooked, kitchen outlets not working and a front door that when locked could still be opened. Turned on water and the whole back half of my trailer flooded because someone didn't bother to fasten hose to hot water heater correctly. Went to take a shower in master bathroom and flooded the whole master bedroom suite. Again, wasn't put together right. We are now in November and I have still to get my back door fixed and living room window fixed and only part of kitchen outlets work.

Mobile home for sale. Told all problems then disappeared? Issue with windows top falling inside. Screen door never closes have to slam shut!. Leak under kitchen sink. The kitchen and bath faucets freeze. The drain stoppers don’t come out?? I know they’re made cheap but 80,000 just buy a house (as many problems). Really help the poor! I’m not trash. You sell trash!!

We purchased our mobile home from Clayton Homes in Glasgow almost four years ago. The service we received then was impeccable, and it has not stopped since we received our keys; we are still getting that same service nearly four years later. Recently, the master cold water shutoff started leaking. When I called Clayton Homes and talked to Grant about it, he was very concerned. He promised to have someone come and work on it as soon as possible. Two days later, two service guys, Drew and Bruce, arrived, and they were extremely courteous and professional. They quickly repaired the leak. I would definitely recommend Clayton Homes in Glasgow to anyone considering purchasing a mobile home. Clayton Homes in Glasgow does not stop caring about you after they have your money!