Clayton Homes Reviews

My Mom purchased a Clayton Home and it was delivered with all kinds of issues from door handles installed crooked, the laundry room entry was off by 6 inches and couldn’t get a washer through the door. The Fridge door won’t open all the way because it hits the cabinets. The fridge is dented and two months later still not replaced. And they put a stove electrical outlet for the dryer hookup. But this somehow left the factory like this. My Mom is elderly and this has been so much grief.

Let's see..Name something they did right..Well they took my money fast. Starting from the beginning, "We can have your home there in 3 months, no make that 4, then I you want to move in." "Well we hurried through the damage caused by moving it so we left your house dirty with half the repairs done." You want them to respond or to help you..Good luck. The manager won't answer calls or texts. They sent a reliable guy to hook up plumbing and he hooks up 2 of the 3 bathrooms..It's been 5 months and our house still has not been fully repaired.

We purchased a new Clayton home in 2003. A Pinehurst model for 82,900. This was I believe their most expensive home at the time. Recently we had a ceiling fan (original fan) fall, narrowly missing hitting my granddaughter. The ceiling fan was installed by foaming the box into the ceiling. Upon further inspection of lights/fans there are more about to come down. We are in the process of cutting out portions of the ceiling in every room, putting a 2x4 across the rafters, screwing new light boxes to the 2x4 and replacing the sheetrock and repainting all the ceilings. All Clayton had to do was spend a few bucks to correctly install the ceiling boxes. Now, besides the expense and inconvenience, what was a beautiful home is full dust, insulation debris from repairs. Makes you wonder what other areas of construction are lacking ..

My review on Sandra ** with the warranty department was very knowledgeable. Very professional, was kind and incredibly to my issue. Had it resolved in very little time and wisdom just to all around big help. I appreciate her for all that she did.

Over all the house is built well, the problem we have with Clayton Homes is, the service repair, once wrote up it takes sometimes months before they come to repair, when they come they want to get done fast so they can get to the next house, which means they do not always do a good job, I wrote my ceiling up numerous times with cracks, all they do is come and put more stuff on the ceiling to cover up the crack, see pic, you can see where every seam is in my ceiling because of how thick they made it trying to cover the crack, because it was faster and covered the crack, does not look very good at all.

We bought our home in 2018, it was built very poorly…I had a list of things needing to be fixed before I moved in, plus poor materials, this missing screws, walls improperly put together, etc…Such a mess…We are living in a home falling apart since the beginning, countertop pasted together, when the repairman came, he replied that that is the way it is in all of the homes…Don’t know how to move them to property either, holes in roof, etc…Would neither recommend or purchase another Clayton home!

We purchased two homes in February of 2024 from Clayton Homes of Beaufort. There were so many holes in the roof that both houses flooded and nothing was done to repair the moisture damage in the homes. The one home's doors were not installed correctly and that house flooded two more times. The electrical is bad and the tenants cannot use their electricity in their bathroom; which has been reported repeatedly and no one has been sent out to fix it. The list goes on and on. Cabinet doors broken and we were told they would reorder but they only glued them back together. Trim falling off the walls and they said that was wear and tear. Our 1 year warranty ends the 14th and we have been complaining and trying to get these things addressed since August. We are extremely disappointed and would not recommend.

We purchased a home from Clayton Homes, and unfortunately, our experience has been extremely disappointing. The quality of our home is subpar, with numerous issues that reflect poor craftsmanship. Our cabinets are severely damaged, the countertops have noticeable humps, the trim is coming apart, and there are cracks in the drywall. Despite multiple attempts to have these issues addressed, we have been unable to get a response or resolution from your team. We invested a significant amount of money in what was supposed to be our dream home, only to find ourselves responsible for repairs that should have been handled by your company. This level of service and quality is unacceptable. We expected better from Clayton Homes and hope you will take immediate action to resolve these issues.

I am a very unhappy customer. I bought a house from Clayton of Williamsburg and when they brought it they went over a roundabout, hit our ditch because they wouldn’t build it up. So the front half popped and cracked as they brought it up. It’s also on video! We had like 21 sheets of drywall cracked in some way, 16 ceiling spots cracked. The inside door frames are so out of whack they can’t be fixed correctly as they’ve been fixed and the trim has already fallen again. But they say it’s normal! Which it’s not!!!! Tub cracked in spare master they busted the drain off and broke the toilet loose from wax ring! So beware and then I got blocked because I made negative comments!!! My back door is bowed on top! The list goes on and on! No pedestals for my island! Missing screens. Nails coming on thru floor in living room!!!

Where do I start!!! Sales people were great! They sold a bill of goods. Got their money. Day 1. Water heater leaked. No hot water. No pressure. 2 electric outlets in the kitchen non-working. Gaps in cabinets and floorboards. 3 times we were told the housekeeping would come clean. Never showed up. 2 times we were told they would come out and fix the bad paint jobs, split cabinets and finish trim. Showed up after several calls. And subpar work.

I bought a triple wide home from Clayton Homes to be built to Colorado codes between homes direct of Farmington and Clayton homes manufacturing West paying a third party inspector to fraudulent sign a occupation sticker and not inspect to cause endangerment to family and clients. The home has compromised trusses and a very spongy roof. The engineer and Mike ** customer service and Craig ** from Clayton homes with those from homes direct of Farmington and lawyers and State inspectors from Colorado were on the roof and in the house and the All received violations and then Clayton violated the violations and covered up black mold in the house and will not fix the roof to pass Colorado code.

I purchased my Clayton Home at the lot In Dalton Ga., was delivered and set up in March 2018. Set up crew showed me a large missing section of the roof was missing from being transported, they made repairs the next day I was not present. In the first few days of the year 2025 I noticed 2 roof leaks under where repair was performed, I have water stains on ceiling and wall panels. I contacted Chris ** my sales person around New Year, he said he would contact service/warranty person and get back with me. No return call, I called Chris on 1/9, 1/15,1/22 3 times, left voicemail all 5 times, talked to a gentleman 1/22. He took my name and said Chris was out on the lot and he would give him my message, as of 7 Pm 1/22 I still have not heard back from anyone. I have a warranty on the roof and demand for this issue to be resolved immediately, I have contacted Clayton.

Do not buy from these cultified criminals.. My elderly father bought 2 home and paid in full and they didn't do their warranty work and they leaked from day one. I wrote a bad reviews. And then they tried to intimidation is but that is illegal and they took the money and ran. Father bought $130,000. Home leaked from day one.. Plus he bought $ 90,000. Home leaked from day one. Nothing but lemon homes.. Paid in full and pulled illegal crap and ran off with the money... YouTube Clayton Homes before buying.. I live in what they say is the Bible belt. Nothing but completely common thieves.. Pics with my reviews on them.

Terrible cheap construction. Cheap materials. Seems to have ZERO quality controls in place. This company either cuts corners on as much as they can or they hire people that have no idea what they’re doing. I have a 2023 model that has been in place for exactly one year. Drawers are falling apart, drawer handles are falling off and difficult to fix because the screws are too short and the holes they drilled are crooked. The bathroom lights have flickered since the beginning and both Jones Mfg in Bainbridge AND Clayton Homes have not fixed it because “they don’t know what’s causing it”. Well the lights are still flickering so let’s just wait for it to burn down. The island was not level since day 1. Again, known issue but they just pushed me aside when I pointed it out.

I purchased my mobile home through Freedom Homes a little over a year ago and the mobile manufacturer was none other than CLAYTON HOMES!! The buying process was smooth and so was the setup but once I actually moved in with my family things went downhill. The mobile is very poorly built and thrown together. I attempted to call Clayton about my issues and they said to call Freedom about the warranty only for them to tell me the issues, I am having are cosmetic and then said the warranty didn’t cover the problems. The cabinet doors started falling off within the first month! The kitchen sink was leaking and each faucet has huge holes cut into the walls underneath the cabinets!

I just bought a brand new home in February 2024 and it’s already falling apart. They didn’t even hook up my sewage line so for the first month all of our waste went into the underbelly of my home. It still stinks because it was not properly handled. I received a refurbished refrigerator, rusty sinks, and a lot of caulk thrown everywhere. Not one itemized invoice has been seen…No one even cleaned the place first. Not to mention after it was all said and done, I noticed my contract price changed (went up )twice. I paid in full with a cashier's check for $113k and 2 weeks later they called to say I needed to cut them another check because the first one had a “glitch!” I went straight to the bank and found out the check had been cashed the day I wrote it!! So of course my banker said it’s their problem not to dare give them another check.

Avoid Clayton Homes at all cost!!! Especially the Tyler location. Our son recently purchased a Clayton home and it has been nothing short of a train wreck. They closed on their home in June and did not get the home delivered for several months. Once the home was delivered, it was placed on a poorly prepared pad. The pad was made with the topsoil we have on our property and it is mostly sand!! The pad started eroding after the first rain shower and Clayton said it’s not bad. We have had a dirt expert look at it and he says it’s a poor job. Now the house has a roof leak. Clayton sent somebody out and he did some rebounding of some shingles and says he resealed some areas. Well, it’s still leaking so badly that it leaves puddles on the kitchen floor!!!!

Poor quality homes and application. Would recommend to stay far far away. Homes are cheaply built, and leak water causing electrical issues. Home builders are definitely cutting corners and building very crappy houses.

They moved my home in and had numerous problems with since then. From a damaged driveway, sub flooring damaged, plumbing issues, electrical issues, HVAC unit issues, appliance problems, and they aren’t even two years old yet. One thing after another, 350,000 later still problems. Definitely don’t suggest Clayton Homes.

Just spent another $300.00 on having more light switches replaced. They use cheap parts. Just enough to pass inspection, no one cares that the light switches short out within the first few years. Electrical box wasn't labeled. They say aww that's little things but having a trailer rewired within the first few years isn't little to me!!! You can see that the water has also leaked around it. They don't care, they got my money now!!

Received a visit from Micheal ** on Thursday Dec. 19. He is the service manager for Clayton. He took notes of some of the problems we had with our house. I told him that I didn't expect them to work during the holidays and we could handle the problems after the first of the year. He was very helpful and courteous and he agreed that some things needed fixing. Once my house is completed to comply with what I paid in the contract, I promise to change my review & rating to five stars.

My wife and I bought a Clayton home last year (7/23). We knew we weren't getting a top of the line home, but didn't understand how poor the quality of the build was. Since purchase every single cabinet door has fallen off, both external doors handles have had to be replaced, 2 of the 3 bathrooms doors have had to be rehung due to the low quality of the press wood door frame, all of the wall strips have fallen off most only attached with a single nail, the center joint cover ceiling and floor have all come off again 1 or 2 nails and what appears to be spray glue attachment, external siding falling apart, windows not weathered sealed several windows bottom sills are rotting, all of the appliances including water heater and ac have already required major repair of replacement. The only good thing I can say is it's a large house that meets family size requirements.

Clayton Homes has built our new retirement home and we are very happy with it. Pete from 1061 has been working on a number of the projects for us and he is one of the best, l like his personality, he makes you feel you don’t have to worry.

Clayton Homes is amazing. They have something for everyone. Also very helpful. They make everything so easy. If you're not sure about something they help you better understand. If something is wrong they are there quickly to help and fix. Best place ever. Highly recommend.

I purchased a 2019 single wide unit from Clayton and has had to have the hvac unit replaced within a year of living in the home. Fast forward to now October 2024. Again now probably for the same reason another replacement that's going to only last a year maybe and break down again and it's just me living in this home. I can't believe I'm going through this again. I always wanted to be a homeowner but having second thoughts. No one should be going through something so early like this. I've only been in this home since 2020.

Buying the home was very easy. But I would give a negative star if it was available just for the customer service and warranty work. We have scheduled for contractors to come out to do warranty work and Clayton and the manufacturer sends them with either the wrong supplies or even no supplies at all. Not just one time but EVERY SINGLE TIME! We keep getting promised to have this work done and nothing gets accomplished. Windows leak, door leaks, home is unlevel. If you don’t care to overpay for a home and end up working on it yourself, then go with this company. I cannot tell you how many days my wife and I have had to use vacation days for work for the contractors to show up and say that they were not sent with the right supplies or no supplies. I was warned by many people in our area but I still chose to give them a try and I regret it every day. FED UP!

Purchased a Clayton brand new in 2021, they sent it here in Florida straight from the factory. It is now Oct. 2024 (about 3 years) and I’ve had multiple issues with the cabinets and drawers, but no big deal, I’ve fixed here and there. The big issue is that at the beginning of the year, my wife and I started noticing soft spots on the floor, only on one side of the house (it's a double wide). Several spots throughout the rear half of the house feel soft when you step, it feels as if your foot is about to go down through the floor. Anyway, we called for warranty, and the company they use to handle warranty claims sent someone out here to check it out. After a few days got a phone call saying that there were no signs of moisture or manufacturing defects, and that this was due to high traffic in those areas. The person looked under the house, where no joists or panels are visible due to insulation and came out with this report of no defects found, how is that possible?

I purchased my first Clayton home over 9 years ago. It is a 2 bed, 2 bath single and a half meaning it is 15 ft wide and 56 ft long. We have only had 3 small issue with the house in 9 years but I take very good care of my home. I keep it clean, it is in a Mobile home park and up on a concrete pad. I make sure I bug bomb under the house regularly and keep as much moisture out from under the home as possible.

So I bought a trailer from Clayton Homes some 4 years ago. They did a pretty good job of getting it delivered and set up. This review is for Clayton Homes main office. So about 2 months ago I realized my floor was falling in and there had been a leak for a long time from the AC furnace drip pan. When they did my AC they over tightened the pvc going into the drip pan and cracked the pan at the fitting. So for a long time the water went out the crack and drained under my flooring. I have all vinyl so the dampness never showed it. It affected the entire right side of my trailer. The hall, and both extra bedrooms. I had to pull up all my flooring and had to replace one of the rooms subfloor all the way to the floor joists. I had to buy a dehumidifier and for weeks had to dry out the rest of the floors.

I purchased a Clayton Home Rutledge925 Model 56D in late 2021. I paid cash for it. I have had several small issues until 8 weeks ago when I arrived home and found water thru my entire home. I immediately shut off the main water to the house and searched for the leak. I couldn't find a leak anywhere and then remembered that the water heater was behind a wall in the closet. I emptied the area where the water heater was and grabbed a drill. When I got the screws out and removed the door, I discovered water had been spraying for quite some time. The water went thru the subfloor and was everywhere. I called a plumber, and the plumber showed me that the contractor that Clayton homes chose to do the work used plastic shut off valves not brass fitting and rings. They said you should never use plastic fittings on a water heater. They said that it could have been leaking for a long time and then blew out.