
Clayton Homes Reviews
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About Clayton Homes
Clayton Homes is a manufactured home builder that offers an array of home types, from traditional site-built homes to tiny homes. With a focus on green building practices and multiple customizable features available, Clayton Homes can help you achieve homeownership within your budget.
Visit www.claytonhomes.com- Customization available
- Choice of quality home brands
- Energy-efficient homes
- Potential land restrictions
- Complex modular home financing
Clayton Homes Reviews
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Reviewed June 11, 2018
The sales people in the store was great. I'm happy with the home-buying process but not with the follow-up. When the initial installer of the house put it together, they had a guy do the finish work and he did a ** job. The texture on it was like crap. The trim work was like put together with Legos. We've had our trailer for almost a year now and we still have trim missing on a part of the damn wall which they can't find anymore and replace it, so I'm fixing to call in and start raising hell right now because my trailer is not put together. There was a guy that did a great job trying to fix everything but he just quit. He wouldn't even go back to work and I don't know it it's a Clayton deal or a subcontractor deal.
Steven, thank you for taking the time to bring this to our attention. A member of our Customer Advocacy Team will reach out to you directly with more information.
Reviewed June 10, 2018
I fell in love with a house at Clayton and that was the one we chose. The build is wonderful. I have run into a couple of issues but it isn't anything that's not typical. The rep worked with us for about a year trying to straighten out our land issues. She was amazing and did everything wonderfully. People should definitely look into purchasing from Clayton.
We are so glad to hear that you had a great experience with Clayton Homes. Congratulations on your new home!
Reviewed June 10, 2018
Clayton Homes was really friendly and they really tried to help. I dealt with Janet and she was really great. But the underpinning isn't fixed yet. Some of it is too short and the company who set the home up didn't anchor the underpinning down good.
Hi Jeffery! Thank you for the positive review and for letting us know how well your home buying experience went! We're going to follow up on the issue with your underpinning and then will be in touch with you directly!
Reviewed June 10, 2018
The salesman was really good. He helped us find a house and he's been very helpful with any questions we've had. Even after we bought the house, we called him anytime there was an issue with the house or if anytime there was any concerns, and he had no issue. We always got it solved right away. There was a service guy that was very rude, invasive, and didn't do his job correctly. So I talked to one of the guys at the Clayton Homes facility and they took care of that. We bought a cheaper model, so there are things that aren't straight and there are somethings that could have been built a little bit differently or better. But other than that, I like it and our electric bill is pretty low every month.
John, thank you so much for taking the time to share your review with us. We're glad to hear that your home buying experience went so well and that your salesman has been so helpful! As far as the issues you've noticed with the home, we'll definitely pass that information along to our Home Building Group. That type of feedback is very important to us! Congratulations on your new home, John!
Reviewed June 9, 2018
First-time home buyer a few years ago. My purchase was great until I realized this was a cheap product. No quality! Walls are so thin you can hear people talking outside, there is siding, then insulation, then inside wall. No protection from rodents coming in because there is no outer wall the siding is attached to, it's attached to the frame of house. The carpets in bedrooms and living rooms lifted or bubbled but looked warped within a few months of purchase. Was told nothing could be done. The floors you can feel the nails or screws when walking and the floorboards you can feel these are floating in some parts more so kitchen. Even now, sad part, can't trade in or sell. I am stuck due to financing even though I put a big chunk of change for downpayment. They still tied my land with the purchase. Stated it was required. Have spoken with others and said they didn't have to. Very disappointed, sad and upset. I'm locked. It because I'm tied due to my land.
Karena, thank you for bringing this to our attention. We apologize for your home buying experience a few years ago and would like to discuss this with you. Someone from our team will be following up shortly.
Reviewed June 9, 2018
We were on our way to a different mobile home company but we got stuck at Clayton because of the salespeople and Valerie, the receptionist. She does a lot more than that stuff. I paid in full and I love my home but there are some things in here that are very poor quality and that I'm not particularly happy about. When I put my heat on, it started making a lot of loud noises and tripping breakers. The power was going in and out. SCE&G came out but they said they couldn’t help us with anything inside the house. So I was stuck here sometimes without power because I had to cut the whole power off because I was scared that it was gonna start a fire in the breaker box.
I went without heat starting one Wednesday of January and I called numerous times. But although I could leave a message when Clayton closed up the office, nobody ever checked the messages and nobody called. Then I called the heat company itself and they said the issue was power surges, which have nothing to do with them. But if the problem was power surges, I would have had power. Finally, I got in touch with Clayton the following Monday. Around 5:30, the heating company showed up and that same day, I had heat at around 6 o’clock.
The technician told me that when they installed the heat pump, the air conditioner and the thermostat, they never programmed the thermostat with the heat pump. That was why it wasn’t working. And because of that and for some other unknown reasons, my bill jumped from $50 all the way up to $95, and I was not happy. The technician also told me that the unit was shipped with hardly any Freon in it. In fact, today when I got home, I turned the air conditioner on and it won’t come on. I messed with it a little bit but finally gave up. I was getting ready to call Clayton but I went back and looked at it first. Apparently, I did something and finally, the air conditioner came on.
Although the salesman had hooked me up really well, he wouldn’t talk to me anymore when I started having problems. He told me I have to talk to Valerie or Alison. But Alison was laughing at me about the heat problem and that really got under my skin. That's why I don’t choose to talk to her anymore. I talk to Valerie instead because she’s just wonderful. She is the only one who takes the time to call me and let me know what’s going on.
The main problems I’m having right now are the decks. They were built with extremely poor quality. Clayton called the company they used and Nick came over with a camera to take pictures but his cellphone was dead. I told him that I got a plug in here. It wouldn't take five minutes for him to charge it up enough to take a couple of pictures but he said it was okay. Then I got a phone call that they weren't gonna do anything about the deck. They told me that they only made $10 an hour so that was the kind of job I was gonna get. A-1 had come out here before that and did the pantry boards, and Nick told me basically the same thing. It was built for the code which it passed somehow.
My husband was a master carpenter and when he built a deck, it looked like a machine made it. It was absolutely perfect and square. The wood, whether it was covered with water seal or not, never cracked or peeled. Nobody even ever suggested for me to cover that with a water seal until I started having problems with that. Also, I took the tag on the wood and it says that the wood itself has a guarantee on it. I went back and spoke to Clayton about it. Valerie told me that they’ve had numerous complaints about the deck and that she was sorry but they won’t do anything else about the deck. I have the five-year NSI warranties on supposedly everything inside and outside of the house. But they said that I’m stuck with the decks which is not right. It was basically my problem because I didn’t cover it with Thompson’s WaterSeal.
The actual railing has split which is in some type of violation with the health code so now, I have to hire somebody to replace the wood. The company that Clayton subcontracted is not willing to do anything about it, and I don’t think I should have to pay Clayton for not doing the right job. Somebody needs to be responsible for that deck. The mobile home was built in September and it's not even a year old yet. I don't think it's right.
Those aren’t the only problems I’ve had either. Clayton had to send somebody out here to put in the water seal on the front door and it took them three times to get it right. Then in the kitchen, the whole sink is scratched up. The toilets and the knobs are coming off as well. Despite those things, Clayton had sent people out here every time that I called. They have been very good about fixing certain items and trying to send people out.
Jennifer,
All feedback is important to us and we appreciate the time you took to tell us about your home buying experience. We are so happy that you love your new home, but we strive to provide a world class customer experience, and regret the experience you’ve had. Someone from our Customer Advocacy Team will be reaching out to you soon.
Reviewed June 9, 2018
We heard good things about Clayton Homes and they had what we were looking for. Chase was very easy to work with. He handled every problem we had and was a good salesman. We’re very satisfied overall.
Reviewed June 9, 2018
I went to a couple of other home builders, but Clayton Homes was the best and I liked what they did. The home consultant that I worked with at Clayton was nice. I bought my home as it was and, so far, I’m satisfied with its quality. If I was gonna buy another home, I’d go with Clayton Homes.
What wonderful news, Joseph! We're so happy to hear how satisfied you are with both your home buying experience and the quality of your home. Thank you for sharing!
Reviewed June 8, 2018
The Clayton Homes consultants, Susan, Trey, and Michael, were very nice and thorough. They knew their stuff, explained every aspect of the home purchase, and kept in contact very well. If I have a question, they respond immediately and take care of it. Buying a home from Clayton was easy. It took less than a month and they handled everything very well.
We are glad to hear that you enjoyed your experience with Clayton Homes and are pleased that you were able to get into your new home so quickly. We hope that you enjoy your new home, Frances!
Reviewed June 8, 2018
The home buying process with Clayton Homes went well and I was well-satisfied with all the dealings. The salesman was courteous. I would come back to buy another home from them if I needed one and I would recommend that people go and talk with Clayton before anybody else.
That's wonderful, Betty! We're so happy to hear that you enjoyed your home buying experience and we are flattered that you'd recommend us! Congratulations on your new home!
Reviewed June 8, 2018
Buying our Clayton Home went really well. They contacted us several times throughout the process and gave us updates. So we're pretty happy. Everybody that I worked closely with was good and they explained everything thoroughly. And If we had asked a question about something, they could answer it. Then we had quite a bit of trouble with our air conditioner. Whenever it got hot, we turned the air conditioner on and it didn’t work, and they took care of it.
Blake, we are glad to hear that Clayton Homes addressed your issues and got them fixed in a timely manner. Providing a world-class customer experience is our goal, so I'm glad that we were able to meet that expectation with you. Enjoy your new home!
Reviewed June 7, 2018
I recently purchased a home from Clayton Homes (Waco 2) San Antonio, TX. Loved my sales lady Donna!!! It was easy and painless. I am currently getting moved in and loving my house. It is beautiful. I just have some complaints because I feel you pay so much money for a home and go out of the way to customize the way you want it. The manufacturer and painters got so much paint all over the floors, I am spending all my time trying to get it up. I got laminate floors in my kitchen, living, and bathrooms and the paint is everywhere. I’m being picky about the little things but geez this is my home. When I did my walkthrough I felt like he wasn’t listening and really wasn’t concern in fixing the things that I wanted fixed. I haven’t had a bad experience but I feel the manufacturer could take a little more time and not do a sloppy job.
Renn, thank you for taking the time to share your review with us. We're so glad to hear that your home buying experience went well and that you enjoyed working with Donna! We'll be sure to pass along your praises of her. As for the issues with the home, we're going to look into this and someone will follow up with you!
Reviewed June 7, 2018
My mother's house had burned and my sister lived in a camper for over a year. Finally, we got our money and we bought this trailer from Clayton. I told them my problem and that my sister was living in a camper. They had the trailer on the lot so I purchased it and paid it out, the whole nine yards on a Monday. Clayton's personnel came that week and set the trailer up. This was an emergency and they really stood up to the fight. They really worked with me. Additionally, they told me upfront about the underpayment.
Overall, I can't speak highly enough of the people at Clayton and they deserve a raise. I couldn't ask for any better. If I'm going to buy a home, I'm going to go to Clayton and I would recommend others to go there. If I had any questions, once I called Clayton, they would answer. I could almost cry because these people were good to me.
We are so glad to hear that you were able to get into your new home so quickly. Congratulations, and we hope that you are enjoying it!
Reviewed June 7, 2018
Clayton Homes was excellent keeping us informed and kept in touch very well. Anytime we were waiting for something, like for the gravel to get delivered from where we’re putting in our house so the concrete gets poured of anything, they called and let us know when the guys would be out. My only complaint is when they did the underpinning. They cut it to ground level instead of digging down a little bit in burying it. I was out in the country and had we known that they were going to do that, we would have done it ourselves. We wouldn’t have paid for them to do it because now, we have to buy new underpinning and do it ourselves anyway. It was our first home buying experience and we didn’t realize that's how it’s done initially. It was nothing that they did wrong but maybe they should’ve explained that.
Other than that, I kept expecting the price to go up when we close or them to not follow through on everything they said that they would but that never happened. The price stayed the same and they did sneak any charges and did everything and more than what they said they would. They kept telling us we don’t have to worry and that they would cover us even beyond our warranty. I was, "Why would you?" But they’ve been excellent.
We're glad to hear that your home buying experience went so well, Alisa! Thank you for taking the time to share your feedback with us as well. We'll definitely pass along the information you provided regarding your underpinning, this type of feedback is important for us to improve our processes!
Reviewed June 7, 2018
Clayton Homes had the house that we wanted and they gave us the best price. Also, Brian and Chris, the guys who worked at the Clayton Homes we went to were just outstanding. Any question that I had, they would answer. I probably called them 1,000 times but still, they were really easy to work with. We upgraded most things with the home. However, there was one part where we were at fault for not checking things out. The island in the middle of the kitchen is all wood but then on the side where I stick my tools, it's like fake wood. I can hardly use that plug-in because when I push the plug in the whole thing bows in and I feel like it's gonna break. Still, that's no biggie to me. The house itself is built really well for a mobile home. All of Clayton's houses were amazing when I walked into them. I definitely recommend Clayton. Anybody who comes in our house loves it.
We appreciate your feedback, Emily. I am so glad to hear that you had a wonderful experience with Brian and Chris at Clayton Homes.
Reviewed June 6, 2018
I was homeless for some period after I sold my house. I didn’t have anywhere to be other than I knew I wanted to be in the area. I wanted to do a mobile home and I had been looking prior to selling my house. I didn’t shop much and a girlfriend recommended Oakwood, but I went with Clayton Homes. It was local and convenient. I told them the situation I was in and they took care of me. From the time I talked to them, I was in my home within two months. It was fabulous.
The home consultant was excellent and all I had to do if I had any questions or problems was to let him know and it was taken care of within just a day or two. The aspects of the home was explained and I didn’t push it that far because I knew pretty well what I was getting into. They gave me literature and informed me as best as they could. I physically saw the house and I was given literature there again. Any way that they can accommodate me, they did and couldn’t be more. I couldn’t have been better looked after than with those guys down there. The home buying process has been really good. In terms of the home quality, there are a few things that they could have done a little bit better, like mostly the molding things and the strips on the walls. To me, it’s like they didn’t take their time to make sure that they were on there good. Other than that, I'm okay with what I have.
Betty, we're so glad to hear that you were able to get into a home and that your experience buying the home went well. We appreciate you taking the time to share your feedback with us. We're going to follow up on the issues you're having with your trim, and someone will be in touch. Congratulations on your new home!
Reviewed June 6, 2018
Nothing about our experience with Clayton homes of OKC has been good. We started our process in August of 17 and have had an awful time dealing with them since. We had discussed housing options and found land in October. We had our earnest money paid at that time. We then waited over 2 months for an appraisal and a contractor to go out to see if we had a well and septic on the property. The first contractor they sent out was wrong about that, causing a 25k difference in our budget. We were getting fed up with the delays so we asked the lending company about getting our earnest money back and we were told as long as the appraisal had not been done, we could get it back with no issue... but lo and behold, the appraisal was done the VERY next morning! Until it was time for closing (2 months later), then it had to be redone due to not meeting certain specifications.
So closing was pushed back another month while we waiting for them to get their stuff together. Finally, we had a closing date but 2 days before the date our closing costs shot up over $600 and no one could tell us why because “that has never happened before”. They didn’t get all of their approvals and certifications when the building process was started, instead waiting until the end of the 4-6 week timeline they gave us for building. So on week 7 we had to move out of our rent house and wait another week to actually move in to our new home. The contractor did make amends at the time of the delayed move in, and I don’t doubt our salesperson put effort into our file at the time of closing. We moved in the 8th of April and were told we had 45 days that to find things that they could repair or anything we saw that was wrong with the house and they would fix it.
I did a walk-through with a handyman from Clayton and he fixed a few things at that time. I was told everything else would have to be ordered and parts take 2-3 weeks to come in. The contractor also had some final work to do. I have checked in with our salesperson every couple of weeks and keep getting told “we don’t have the parts in yet”. The contractor has said he will be out “sometime this week” for the past 4 weeks. We have a back door we can’t use, broken kitchen drawers, skirting that is falling apart, creaks all over the house, not to mention red mud in our septic tank that has ruined several loads of laundry, stained our tubs and is not drinkable. Or very desirable to shower in or brush your teeth. We were not given a heads up about the condition our “yard” would be left in. We have a giant low point right in front of our house that retains water for over a week after it rains.
There is concrete debris and trees all over the place. They do not clean up after themselves whatsoever. Also, after removing the first tin horn that was the wrong size and replacing it with another, they left the original front in center in our yard! It will take us years to get the yard in usable condition. We have spoken to the manager of the establishment 3 times during our almost year long process and none of those are regarding our service. He offers no help or solutions and does the bare minimum. I would never waste my time with such an unprofessional establishment if I had it to do all over. Do not waste your money here on people that care nothing about customer service or doing things the right way.
Hi Sammy,
We're sorry to hear about the issues you're experiencing with our Oklahoma City location. A member of our Customer Advocacy Team will reach out to you directly for more information and to see what we can do to help.
Thank you for bringing this to our attention!
Reviewed June 6, 2018
The guy that I worked with at Clayton Homes helped with every step of the way. He was really good. He responded quickly when I needed help with anything. He had somebody trade out to fix anything that was wrong with the trailer. Every person that I dealt with was really good.
That's great to hear, Christine! We're so glad to hear everything went so well for you. Congratulations on your new home!
Reviewed June 5, 2018
We looked at all the different places and Clayton Homes had the model type home that I wanted, which was an open floor plan with a lot of windows and they were the only ones that had a floor plan that was even close to that. Our rep, Miss Joanne was amazing. We were having a lot of struggles at the beginning and because I was living by myself, she helped with everything to get on the move and it was done very quickly and correctly. Our house was built really good. We’ve had a few minor defects, but they fixed them right then and there. I would tell others to go to Clayton Homes. In fact, I’ve already sent my parents to talk to Miss Joanne because they were thinking about getting one too.
How wonderful, Emily! Thank you so much for sharing. We're thrilled to hear that you're so happy with your home and that you enjoyed working with Joanne. We'll be sure to pass along your praises of her! We're flattered that you recommended us to your parents as well, thank you! Congratulations on your new home!
Reviewed June 5, 2018
I've never bought a home before so there were all kinds of obstacles that I had to get over which I didn't even know about. Ken and Patricia, the representatives at Clayton Homes, were very helpful. Ken called me all the time and answered any questions. Similarly, I could call either of them any time and they got matters settled for me. They did a very thorough job and I was very happy to have them. While it took three months to get the home purchase settled, it was really not too long and everything went well. I looked at several homes before I bought the one I have now and I was very happy that I got the one that I wanted. Ken helped me make that happen. Overall, I recommend Clayton. They're very helpful.
Donna, we are honored that you chose to purchase a Clayton Home as your first home and are glad to hear that you had a great experience. Thank you for sharing your feedback with us!
Reviewed June 5, 2018
The home buying process with Clayton Homes went fairly easily and very smoothly for me. I did most of my looking at the homes online so that when I went to their lot, I was able to just go and look at the houses that I really wanted. They were very helpful and knowledgeable about the trailer house that I was looking at. The representative was very nice and friendly, and he gave me his phone number. Whenever I had any questions, I called him and he was able to answer everything that I've asked throughout the whole process. I really liked the six-months inspection that the Clayton people walked me through. They found some issues with the trailer house and they were able to get these fixed, and that was a good thing. I’d recommend to people to at least give Clayton a chance to earn their business.
We're so happy to hear that you had a good home buying experience with us, Derrick. We're also flattered that you'd recommend us. Thank you for taking the time to give us this review and congratulations on your new home!
Reviewed June 4, 2018
I had a close friend of mine who I've worked with for years and she had used Clayton to purchase her mobile home. We had lunch one day and she told me about the experience that she had with them and said, "You know, you need to go check them out," because I was looking at the moment into purchasing. She recommended the salesman, Brock, and she said she had used him and he was excellent. I went to see the mobile home and he showed it to me, walked me through it, didn’t rush or wasn’t pushy. Then I went back to see it a couple more times. I was with my oldest daughter and went with my husband, and we decided to do it. The price was right.
I am a first time buyer so I had some things on my credit report that needed to be cleared up. There were a couple of medical bills that I needed to get paid off, so that process took a little bit just because we had to wait for them to send a confirmation email that it's paid off or for it to show up on my credit report, which sometimes takes a while. But I was really fortunate because the creditor was more than willing to send me something via email. I would have it within just a couple of days. There were no hiccups or any major issues.
The home is great. There were some cosmetic things on the inside because it was a show model. There were some little cracks here and there, but the initial contractor that was sent out did not do a good job. He created more issues than he needed to and it was probably where he would be paid more. I took pictures after he left, and luckily I'd taken pictures before he came: a little crack above the window and crack in the ceiling, which are normal things when the mobile home moves because I know the walls and the ceiling shift, so I knew what to expect. I'm glad that I took before and after pictures, but the dealership got on top of it. It took them about two weeks to find someone to come out, and he came out and did a great job.
But there was a discrepancy on the registration. There were two copies of the registration so in my understanding there's the one that the dealership keeps and one that I keep, and the one that they have has the correct serial number on it while mine does not. It's missing a digit, which is a big issue because if I ever need to sell, that's going to be a problem. I had to have a copy of the sales agreement of the registration in order to get my taxes set up for it to be registered with the Tax Assessor's office here and one of he great ladies in the office pointed that out to me. She said, "Well, you know the numbers on the sales agreement and the registration don't match." I looked and it was just missing a digit. It looked like a typo. And the lady said, "You know, it's not a big deal. Just call me back and let me know which number is right."
I had my poor husband go underneath the trailer. I didn’t know that it was right there on the inside of the door in the kitchen under the sink. I didn’t tell him that. He took a picture of it and it matched the registration that Clayton has, not the one that I had. Clayton is supposed to be attending to that but it has been a month now. I was gonna give it another couple of weeks to get a status. But that's the only thing pending on it, and I don't know how that would even be corrected.
But my experience with Clayton Homes themselves has been topnotch. Even the issues that we had with the repairs and what the contractor did, and then waiting and all that, it was still a good experience because I know that they were doing all that they could. I had faith in them that it wasn’t them just dragging their feet, that they were really on top of it and I still believe that. I would recommend them, but make sure your registration is right.
Leah, thank you for taking the time to give us such detailed feedback. We are definitely going to follow up on the issues you experience with the contractor and with the registration. We're so glad to hear that the experience has been great overall. Congratulations on your new home!
Reviewed June 4, 2018
My father-in-law got their house from Clayton Homes and they recommended us. Our rep, Martin was great. He knew his stuff and was there for us the whole time. We've been living there since October and I like its built, except that there are still some stuff that’s gonna have to be fixed. Right now, both toilet seats are broken and one of the tubs is cracked. They got these new showers that they installed that they didn’t caulk at the bottom, which they’re supposed to have like this guard or something. And there’s mold getting up in it and I can’t get it out because it’s behind this guard. So, they’re gonna have to do something about that. Also, there are some staples sticking out on one of my cabinets. It was definitely a rush job on the build and they had to do a lot. I had 22 things on my initial walk through. Nonetheless, my experience with Clayton Homes was good.
We're glad to hear that everything with your home buying experience went well, Georgia. As far as the issues that you're having with the home, we're going to look into this and someone will follow up with you directly. Thank you for taking the time to submit a review!
Reviewed June 4, 2018
We looked at several companies and they ignored us. Clayton was more honest and the home that we bought was exactly what we were looking for. Our home consultant was very upfront and very honest. Every time I called, they send somebody out as soon as I called. So, it was good. My experience was a lot better than some of the horror stories that I read when I did my research.
We're so glad to hear that everything went well, Brandon! We work to prevent those horror stories like you read about and we're glad you saw that. Congratulations on your new home and thank you for taking the time to share your experience with us!
Reviewed June 3, 2018
Clayton Homes' website was a lot more informational compared to their competition. After I purchased the home, I got a call back from a gentleman at one of their competitors and I told them that I bought from Clayton because they had their prices on the internet. He told me that they don't do that because they like to negotiate and they like the customers to come in. I understand that but having the information in the website saves the consumer a lot of time, energy, and worry, and negotiation can happen regardless. Clayton's website brought me in. It set me up and then the sale knocked me down. They made it so easy and they had answers for everything. John and his bossman were both fantastic. They really stepped forward and helped us secure a good spot in a good park and they went out of the way for that.
They talked me into completely upgrading everything in the home. I got a large porch on the front and the power saver exterior. I got all the amenities upgraded. The appliances have saved enough off of my electric bill. My electric bill in an apartment that was smaller than our trailer was running me almost $300 a month. And my biggest bill so far with our trailer home has been $122. That was a considerable amount of difference and we were running the AC and the heater how we liked it. It has been amazing. We're just really satisfied. They went above and beyond the call of duty.
David, thank you for reaching out to share your experience with us! Our homes are built to be the most energy efficient homes, and we are happy to hear your home has lived up to that standard.
Reviewed June 3, 2018
We thought there were gonna be a no down payment if Clayton owned our land and we found out we couldn’t do that. But we found out ways to make it happen and Clayton Homes worked hard to help us get that done. They did a really good job as far as getting things set up and doing what they could. Their reps were very professional and I was very happy with everything they did. They leaped and bounced to take care of whatever we needed to take care of. We ran into some issues with some sewer lines hooked up to the wrong line but they came back out and took care of that. They made everything right and went above and beyond. We still have one little issue with the floor but it’s just settling and I'm sure they'll take care of it. They came out here several times and tightened things up, moved things around, and got it better.
The only thing I don’t like is the brick foundation underneath. It’s not as straight and square as I would like it to be as far as looks. But I know all of that can be hidden with flowers or whatever. And that’s the only thing about the home that I really didn’t care for as their people that they sent out here to do the brick underneath the house. If anyone asks and wants to remodel their home, I would tell them to definitely go speak to Clayton Homes.
Thank you so much for your feedback, Steve. We're so happy to hear that the home buying process went well and that everything worked out! We'll definitely pass along your thoughts on the foundation to the right people as well. Congratulations on your new home!
Reviewed June 3, 2018
Clayton Homes seemed to be the most reasonable compared to a lot of other places I went to. The others were trying to oversell me a whole bunch, but Clayton was very easy and they were the only ones that really listened to what I wanted, which was nice. The home consultant knew what he was talking about. He understood what I wanted and he helped me get it. He’s one of the top salesmen over there. The home, all in all, is exactly what I expected. We had a couple of warranty things, but it wasn’t hard to get anyone out there to take care of it. We had some troubles with the delivery company for our stove and it took an extra couple of weeks to get it. But other than that, everything else went great and Clayton worked out pretty well for me.
We're so glad to hear that you had a good experience with us, Jacob. Thank you for taking the time to let us know! Congratulations on your new home!
Reviewed June 2, 2018
Our realtor helped us with the buying process with Clayton Homes and it was a good experience. Our home was just something that we picked out and it took 45 days from the application until closing it. We're satisfied with Clayton and the quality of our home is pretty good.
Thank you for the positive feedback, Celeste! We're so glad to hear that you're satisfied.
Reviewed June 2, 2018
My wife is the research queen. People have said tons of stuff and Clayton Homes looked like the highest quality product we could find. We walked in through the office one day and were greeted promptly by Judy. She showed us several homes. Then, we went back once or twice more to make up our mind on what we wanted and she was just extremely helpful getting things done quickly. Once we picked out what we liked, she helped us through every step including getting the financing done and the insurance.
We feel good about our home. We’ve had a couple of issues, but just one phone call and they took care of everything. The latest was a roof leak during a heavy downpour. It shorted out the smoke detectors and she was waiting on those to come in to schedule the installation for those. Also, I had an issue with a couple of faucets not working and those were taken care of fairly quickly. Other than that, we’ve not had any problems. Clayton Homes is doing a fantastic job. They do their homework and research and they got a quality product. They end up being cheaper than a couple of places we’ve looked at also. My sister-in-law who's based somewhere else, what they got is way overpriced after we looked at the quality of ours and theirs. The quality of this one is hard to beat.
That's so wonderful to hear, John! We're so glad that we could impress the research queen! Thank you so much for taking the time to share a review of your home buying experience with us. We'll also be sure to pass along your praises of Judy!
Reviewed June 2, 2018
I first went to Clayton Homes then I went to another company down the street from them but I came back. I was satisfied with the home that I had found and my parents love it now. Their customer service was great too, and I loved working with the consultant. The process took about two months, which was a little bit longer, because we were cleaning off the property. I had paid for the home and they held it for me.
That's wonderful to hear, Lutricia! We're so glad that you and your parents are happy with the home and that the home buying process was enjoyable. Congratulations on the new house!
Reviewed June 1, 2018
Our home buying experience with Clayton Homes was excellent. My salesman was awesome and it was because of him that the whole experience was as good as it was. His level of knowledge was awesome. He either had the answer to every question I asked or he found out very quickly.
That's so wonderful to hear, Jane! We appreciate you taking the time to share your positive experience with us. Congratulations on your new home!
Reviewed June 1, 2018
Clayton Homes helped me out really well with the purchase and the financing of my home. The representatives who helped me throughout the home buying process were excellent. The overall quality of my home's build was good. I've told my friends to go to Clayton Homes.
Thank you so much, John! We appreciate you recommending us to your friends and that you took the time to leave us a great review!
Reviewed June 1, 2018
The people at Clayton are real good people and I’m satisfied with everything including the sales part. I’m pleased and happy with the home. The lady who initially showed me the homes, Ms. Nancy, was with me all the way -- before buying, looking for the house and after I got the house we did everything. She pointed me in the right direction. It was also good to deal with the people in the Finance Department. They called me and made sure I was happy with the home. They made sure everything went right. I recommend anybody to Clayton.
Gary, we are so pleased to hear that you had a wonderful experience with Clayton Homes. I'm glad that Nancy was there to help you every step of the way. Congratulations on your new home!
Reviewed May 31, 2018
My home consultant from Clayton Homes was so wonderful. He broke everything down and was really in-depth, and I also understood everything. He also showed me stuff and all the layouts. I will recommend Clayton Homes to a friend. All of their reps were friendly and nice. They treated me good when I used to go by. And they offered me drinks and food. They did an excellent job and I loved them all.
That's so wonderful to hear, Bernice! Thank you so much for taking the time to let us know your home buying experience went well. Congratulations on your new home!
Reviewed May 31, 2018
Our purchasing experience with Clayton Homes was everything that I expected, which these days is very high marks. Initially, we looked at several different companies. Clayton was one of the ones that we looked at and we got matched with Tim in Longview. And he was the biggest reason why the process went so smoothly. He was very experienced and explained everything really well. He left us to make the decision, but he gave a lot of guidance. So, it wasn’t a pushy type of deal and was more of a consultative one. But his availability was 100%, and whoever we needed to talk to and whatever we needed to do were all facilitated through him. I’ve always felt like products don’t sell people, people sell people. And so, Tim was the difference in the process.
We customized some things in our unit. We added a deck and a skirt. And Clayton had enough inventory that we were able to pick something that included most of the things that we were looking for. So, we were able to kind of keep things within budget. And we’re happy with the decisions we've made in terms of the things that we have with the unit and the way the unit is functioning.
We are THRILLED by your feedback, Dwight! Thank you so much for taking the time to let us know how well your home buying experience went. We will definitely be sure to pass along your praises of Tim as well! Congratulations on your new home!
Reviewed May 31, 2018
I liked the house from Clayton Homes better. And the home-buying process with them has been great. My house still isn’t finished because I have to get the water and everything hooked up and it's new and it's a lot of land. So, it's not an easy process. But their consultant has been wonderful.
Thank you for sharing, Katherine! We're glad to hear that you're satisfied with your home buying process. Congratulations on your new home!
Reviewed May 30, 2018
The home-buying process was fine. But problem is the home itself. The ceiling joists that were supposed to be exposed they didn’t look and fit right. The shower wall was about two inches further away from the wall at the top than it was at the bottom. And then the back door wouldn’t shut unless you shut it down real hard. The cabinets started coming apart and they still have one door that they need to fix. They've been fixing the things but it shouldn't have hapened to begin with. It is a bad manufactured home.
Hello Jerry, We sincerely apologize about your home buying experience with Clayton Homes! We appreciate your feedback and would like to talk to you about your experience. Someone from our customer advocacy team will be contacting you privately to discuss your experience.
Reviewed May 30, 2018
My daughter purchased a home through Clayton and so I did too and I'm very pleased with my home so far. It seemed like the process took a little longer because the guy I started with changed mortgage companies. I had to re-submit a lot of things but it went okay. I upgraded the appliances in the kitchen and I'm very satisfied overall.
That's so great to hear, Beth! We appreciate you taking the time to share your feedback with us. We hope that both you and your daughter enjoy your Clayton Homes for many years to come!
Reviewed May 30, 2018
The lady that we talked to at Clayton Homes was real nice and she helped us out through the whole process. I was impressed with her sales ability and the knowledge on what we need to do. If we had questions, we just call her and and if she didn’t have the answer, she'll find the answer and contact us back. And some people don’t do that. They try to either lie to you or pull your strings or you never get in contact with them again so she was real good in contacting us. If we called her and if she wasn’t there, as soon as she got the message and got a chance, she would call us back. And it's a bonus plus that we could always text her too.
We were satisfied with the buying process. We did what we were supposed to do and Clayton supplied the home. But there's a lot of things right now that we're having problems with. One thing I really have a strong problem with is that every time we call them when we find something, the person that we gotta talk to is always trying to make it seem that we did something wrong. The kitched drawer where we have our silverware broke along with the second drawer. They both broke the same way, and when we called Clayton Homes, the guy asked me what was in the drawer and if it was too heavy. I got 20 pounds of silverware in the kitched drawer, while the second drawer containes 11 sink towels and that doesn't weigh anything.
My wife also called them when the little border with the color was peeling off. A guy came and he only glued half of it and he told me that he didn't see the other side was coming off as well. I don't want to be calling them for every little thing. If you see something that needs to be fixed, even before we see it, go ahead and fix it. I'm not going to get mad because you fixed something that we didn’t see. Fix it. Don’t try to make it seem like it's our fault.
It feels like they are trying to find a way of getting out of taking responsibility for the problems that we found. When one of the shelves in our pantry fell down, the guy that came in asked my wife what did we have on it. I've been in construction work and with these particular wall, I would have to used anchors. But the shelves didn't have anchors to hold them up in the wall. They should look at what they are mounting it to and adapt to that. I know that it's not the best mobile home in the world, but I'd like for it to last longer than a year. There were problems we found that didn’t make sense that they even existed, like some of the outlets were coming out of the wall.
Andre, thank you for taking the time to share your feedback with us. We're glad to hear everything went well during your sales process. As far as the issues you've had with the home, we apologize and are thankful for the feedback. A member of our Customer Advocacy Team will be reaching out to you directly for more information.
Reviewed May 29, 2018
The communication with Clayton Homes stinks. They have my number recognized from calling them so much and they will not answer that phone and then a recording will come on instead. Then I leave a word for them to call me, but they never call back. My wife and I drive down there in their location and every one of their cars is there on the parking lot, but when you come on the phone and ask for a certain person, she’s not there. It’s just aggravating.
They fixed the things that were wrong with the trailer when we first bought it. But now, our front door and back door would hardly open and close. The rubber piece at the bottom was too long. We’ve told them several times but finally, my son-in-law and I took the door down and fix it ourselves. Also, when my wife and I went up town, she left the keys to the door inside the trailer and we could not get back it. Clayton had the key to it, so we called them. But they didn’t bring us the key until the next morning and we had already called and paid $60 for a locksmith to unlock our door. So since then, we’ve not called them and I don’t wanna call them back. But overall, I’m satisfied with Clayton Homes. There are certain things they have been good. Judy, the girl that works there, has been really fair to us. Also, Malcolm and the manager are fine fellows, but their salesman, Richard, tells all these lies that nobody's there.
Larry, all feedback is important to us, and we appreciate the time you took to tell us about your home buying experience. We strive to provide a world class customer experience, and regret the experience you’ve had. Someone from our customer advocacy team will be reaching out to you privately to learn more about your experience.
Reviewed May 29, 2018
I like Clayton Homes. I enjoy the home. I share to my friends and my coworker, "That's a nice home if you want to buy." The application was less than a month, which was very quick. One young lady does very nice and is friendly. She explained all the details, like how was the construction, how it's working when there are storms and all the plumbing and electrical stuff. I have an experience about that because I worked in a construction before I think that's good shopping of a home. So whenever I have an opportunity, I share it a lot.
Isaac, we are so glad to hear that you had a great experience with Clayton Homes, and thank you for sharing your experience with others. Congratulations, and we hope you are enjoying your new home!
Reviewed May 28, 2018
Clayton had our trailers set up on the first week of September and they delivered them on time. They set it up but they would not allow us to do a walk-through so I could take care of any problems. Only after the closing was done in October were we allowed to sign up for our free day and allowed to move in. At that time, my back door didn't even have a doorknob on it. Instead, it only had a round hole. But then, there was a guy named Brad at the Lebanon store whom we went to in order to buy our home. He cussed me out on the phone and told me that he had other people in line. He did this because I kept calling to see when Clayton would come out and take our trailer. Brad is a lawsuit waiting to happen with Clayton Homes. I didn't know what to do as the issues that I had were never addressed and I was finally at the point when I told my wife that I was going to get a law firm to deal with them.
I gave $86,000 for this sale and it was almost six months before Clayton started to address my problems. As a contractor who builds new homes, when Clayton has an issue, they should take care of it. We had electrical problems and issues with some fixtures in our Clayton home. Additionally, if I turn on the light switch in our master bedroom closet, the lights won't come on. If I hit the wall, the light would come on but they still keep blinking on and off so I said that the switch was bad.
Also, in the kitchen area, we have an island and above it has a light fixture with two bulbs, one going each way. One side stays but only one side blinks. I think those fixtures are no good as well. Thereafter, we had to replace a wall plug because we didn't want to have it shortened out and burn up children. Furthermore, we had two bathrooms and the bathroom sink and second bathroom never worked. We even had to buy a new toilet seat since that was broken. Still, a girl at Clayton was so nice and turned things around. She sent a boy out to our location and he fixed the bathroom problems. That girl is super and she’s turned us from angry to happy.
So, my nightmare is over and I will deal with my issues day by day. It looks like I will have to replace a lot of light fixtures and switches because Clayton put the worst that money can buy. In my opinion, Clayton did a bait and switch. I had a custom built plan for the home I wanted to have two living rooms. At first, I wanted the 6-inch walls but I got them to push the storage walls. Thereafter, I thought that with the 4-inch walls, came the difference of getting to move in September versus being in the new home in January. Clayton knew what they were doing and they had it as a position in what you do. Still, I'll never be put in this situation again. If was Clayton and my customer went to move in the new house I built and I forgot to put the back doorknob on it, I would get out and fix it at that moment.
Brad sent a guy out to put a doorknob on my back door but then instead of taking the time he had and addressing other things throughout the house, decided to stand in the kitchen and get busy with my wife. My wife suffers from a mental illness and she got so uncomfortable with the guy Brad sent and she left the room. Brad then got mad at me and asked if I was accusing his guy of trying to sleep with my wife. I said no but that his guy made my wife feel uncomfortable so that she left the room and called me about the problem. The guy Brad sent was the most unprofessional serviceman in the lot. To him he was just making a conversation.
If a customer called me with an issue, the last thing I would do is cuss that person out. I'd like to have that conversation recorded because Brad wouldn't have a job. Never in my lifetime would I purchase from the Lebanon store again. This was a nightmare beyond our imagination. My wife was going through depression and I kept telling Brad not to lie to us because my wife has been sitting and crying all the time. Overall, getting a home from Clayton was a bad deal.
Kenneth, we’re sorry to hear about your recent experience with Clayton Homes. We value your feedback and the chance to discuss any issues that our customers may have. Someone from our Customer Advocacy Team will be reaching out to you to discuss your experience.
Reviewed May 28, 2018
The people at Clayton Homes were very helpful and they answered all my questions. They helped me pick out what I needed and wanted. However, there were a few problems with the house when we got it. They had damaged the turning end. Somebody detonized something into it and crumpled it all up. Furthermore, I was not satisfied with the factory people who came out to fix it. It took four tries. and they kept wanting to patch. I kept telling them that I paid for a new home and I wanted the front to look like that.
Daryl, whom I guessed to be the sales manager at Sweetwater, came out and took pictures. He told the factory people exactly what the front was supposed to look like. Every time the factory people came out, they didn't know that. We have already waited six weeks for the home which we customized. Still, Clayton should have told me it was damaged before it got here. It should've been fixed on the lot before it came out.
When I first came out to the location, Clayton sent people who got caught in a traffic jam. So, their guys were out here at 9:00 at night with lights on top of their heads trying to fix my house. When daylight came, I saw that they had taken different pieces of siding and I could tell that my front had been patched. I told Daryl that I don't want my front patched. It looked like somebody ran another trailer into it. Then, Clayton sent somebody else who didn't bring the right pieces. They thought it was just front of the house. They didn’t realize the eave had been damaged also. All I wanted was a new piece of stripping put on the eave where you couldn’t tell it had been placed.
Also, we were having torrential rains and I didn't know how well the eave was sealed up. Clayton's guys kept saying that it was sealed up and that moisture couldn't get in. I don’t know if moisture got up in the eaves of my house or not. I don’t really know if I’m gonna have a mold problem two years down the line. Still, the guys who came out just kind of pooh-poohed that idea, and I think I had a valid point. I wanted it fixed yesterday instead of from October until January. And so, that was very frustrating. I feel like the communication between the sales lot and the factory people was lacking.
Nevertheless, Clayton was as helpful as they could be on the Sweetwater end. Daryl even called the factory people when he was here one time and said that the situation was what it was. Still, the people would come from the factory totally unprepared. It took two months to fix what should’ve been a 15-minute job if they had brought the stuff to do it.
Thank you for bringing this to our attention, Barbara. We apologize for your recent purchase experience and would like to assist you. Someone from our customer advocacy team will be following up shortly.
Reviewed May 28, 2018
The process of buying my home from Clayton Homes was okay and everything went fine. I liked the way that they've done the home and the overall quality of the build was nice. The representatives were good. When something went wrong, I told them to come out and fix it, and someone came. The Clayton people have done what they said they'd do and they’ve done it well.
We're so happy to hear that everything went well, Joyce. Thank you for taking the time to let us know! Congratulations on your new home!
Reviewed May 27, 2018
Clayton Homes did everything they were supposed to do and they did it very well and on time. The representatives that we dealt with were very good. We had a fund solicited at the end and they came out and took care of everything. I was very pleased and I would recommend that people go to Clayton Homes.
We're so glad to hear that you had a pleasant home buying experience with us, Benjimen! Thank you for letting us know! Congratulations on your new home!
Reviewed May 27, 2018
My cousin said Clayton Homes had a good home and we talked with them some years ago, but we were undecided at that time about what we were gonna do. Then six months ago, we talked with Clayton again and we decided to go ahead with this home purchase. The home buying process with Clayton Homes was a good experience. They laid it out like it was supposed to be and they backed up whatever they told us. The home consultant was really good and we were 100% satisfied with her. She got us to the house and told us exactly what was gonna happen when we got it set up.
Our home was something that we chose. They had one that we wanted in the lot, but it was already sold, and we had to wait a month or two. They built us a house and shipped it back here to us. It is of good quality, but I'm not too enthused with some of it because it has particle board stuff. But I’m satisfied with the rest of it and I like the Sheetrock walls. Another thing was that we found some things wrong after they got our home set up, but they came and made these right.
We appreciate you taking the time to share your review with us, Deral! We're happy to hear that your home buying experience went so well. We'll be sure to pass along your feedback regarding the materials used in your home to our Home Building Group. This type of information is important for us to hear! Congratulations on your new home!
Reviewed May 27, 2018
I personally like Clayton Homes' staff better so I went with them. They were very friendly, knowledgeable and they were like family. However, after I got in, I’m disappointed with Clayton’s construction. The cabinets on the bottom have no shelves, but just little things like that. Nonetheless, their quality of construction is very good as you would expect with Clayton. Others should just be sure and check the cabinets. Other than that, I’m very satisfied with them.
Carolyn, thank you for taking the time to reach out! I'm glad to hear that you are satisfied with your Clayton Home.
Reviewed May 26, 2018
We were driving by and saw Clayton Homes and we didn’t even research other companies. It was what we needed and wanted so we went ahead and made the purchase. It was convenient and we were completely satisfied with the home buying process as well as the home consultant. From application to closing, it was just a couple of weeks and we’re very pleased with the quality but the carpet is cheap-looking and we were dissatisfied with it.
Brenda, thank you for taking the time to share your feedback. We're happy to hear that you are satisfied with your home buying process. We'll also be sure to pass along your thoughts on the carpet to our Home Building Group, this type of information is important for us to know! Congratulations on your new home!
Reviewed May 26, 2018
I went to another mobile home spot but the trailers were very limited. I had a great experience with the Clayton Homes consultant that I dealt with. The application just took a couple of weeks and we took the home as it was.
We're so glad to hear everything went smoothly, Austin! Thank you for taking the time to let us know!
Reviewed May 25, 2018
Multiple people around have Clayton Homes. And I heard that the process was really smooth and everybody liked it. My application started from about August and then by October, it was over with. Their consultant was great and kept in contact with me the entire process. And the house was already built and they had everything good in it. I like the quality of my home.
That's great news, Koleigh! Thank you so much for taking the time to let us know how smoothly your home buying process went and how satisfied you are with the quality of your home. Congratulations on your new home!
Reviewed May 25, 2018
Clayton has great people and it is a great place to go to for a house. I was buying my first home ever, so I didn’t know what to do and April made me feel like I wasn’t dumb. She was the one in Northport, and she knew everything and explained it so well. I didn’t feel like I was in the dark. It was the best experience I've ever had in home buying. They were very understanding.
The purchasing process was super fast. I went and looked at the home on a Monday, and I was ready to close a month later because I had to get my down payment up. But we could have closed the next day if I had my money up. Their customer service team was easy to get ahold of. Clayton has a 30-day trial thing, and when I had problems with my home, like the way it was settled, they were out here the next day and replaced everything I had a problem with and fixed everything that wasn't up to my standards. Right now, my house is perfect.
Courtney, we LOVE hearing how happy you are with both your home and your home buying process. Thank you so much for taking the time to share the positive experience you had! We'll be sure to pass along your praises of April to her team as well! Congratulations on your new home!
Reviewed May 25, 2018
Both of the representatives I dealt with at Clayton Homes were fantastic. First, I worked with Kelly then I switched to Lauren, and they answered every question I had. The whole experience was great and I would recommend Clayton Homes to anybody.
That's so great to hear, Mary! Thank you so much for taking the time to submit a review of your home buying experience with us. Congratulations on your new home!
Reviewed May 24, 2018
I've passed Clayton Homes several times before and one of my relatives recommended me to go to them. The salesperson, Sandy, was very helpful and answered all my questions. She worked real hard, helped me get into the home and stuff. As I went there, I didn’t look anywhere else. They're fair and honest people to deal with. Buying my home wasn’t a hard process and I'm very well satisfied with my home. Go by Clayton Homes and go see Sandy. They'd be the right people to go with.
Wonderful! We loved reading your feedback, Kenneth. Thank you so much for taking the time to tell us about how great your home buying experience with Sandy was! We'll be sure to pass along to her team who satisfied you are! Congratulations on your new home!
Reviewed May 24, 2018
I was moving in California and my brother had given me some property and told me to look at Clayton Homes. And that was how it all started. The whole buying process was really good. It took about three months and I thought it could have been a little quicker. I dealt with Dan, Nathan and Michelle, and they were wonderful. We were over there last week talking to them and we shared some pictures of what we had done and Nathan wanted copies of our remodel.
We remodeled the laundry room and I put up shelves and then built a folding table the full width of the washer and dryer and put up barn wood on the back of the wall. And then I put barn wood around the whole island, so it would dress it up a bit. And then we shiplap the walls in the living room and then the family room. And right now, we got a guy here putting in flooring. We traded a $4,000 house payment from California to under a $600 house payment out here, with no HOA fees or Mello-Roos. So it’s a big difference for us. And I’ve already recommend Clayton Homes to a couple people.
Joy, thank you so much for recommending Clayton Homes to others! We are so glad to hear that you were able to personalize your Clayton Home, and we hope that you are enjoying it.
Reviewed May 23, 2018
Clayton Homes reps were courteous, right on time, upfront with everything and pleasant people to work with. I like the home. It was built good to what we were looking for. There were a couple of things that were needed to be addressed, but they took care of that pronto. So, we were pleased with that. If others can get out there and see what they have and listen to them, they won’t steer you wrong.
Thank you for the positive review, Alphonso! We're so glad to hear that everything with your home buying experience went well and all your follow up service was prompt. Congratulations on your new home!
Reviewed May 23, 2018
We were looking for a home and saw Clayton Homes. It didn't take long to get the application done. Their reps were friendly and it seemed like the energy is a little bit better. Overall, it was a good experience
Leon, thank you for taking the time to reach out and share your experience with Clayton Homes. Our goal is to provide a world-class customer experience, so I am glad to hear that you were pleased with your experience.
Reviewed May 22, 2018
I wanted a better home, not something cheap. I’ve know a lot of different people that have had mobile homes and their opinions have always been that Clayton homes were better than any other you could buy. Our salesman Steve was very good. He took care of everything he needed to, handled everything in a very good manner and really did a lot for us. He took care of any problems that arose right away and made the experience very easy for my husband and me. It took about six months from application to closing and we were completely satisfied with the process. I love my home too.
We love that you love your home, Evelyn! Thank you so much for taking the time to let us know how well your home buying experience went. We'll be sure to pass along your praises of Steve!
Reviewed May 20, 2018
Back in June 2017, we came to the Clayton Homes dealer in Carlsbad, NM. We have had it rough with the whole purchasing a home, but our lender had recommended that we try with Clayton because they had a program going on that would cover the construction loan of the home as long as our lender approved us for the permanent mortgage. We went there, and they agreed that they would cover the construction loan of the modular home we wanted. So fast forward to October 31, 2017, we got our approval, and our lender sent over the information from the title company to begin construction. Well, two months went by and nothing was said by Clayton or by our lender.
Finally on December 29, 2017, we contacted Clayton and they said our lender sent the wrong paperwork over and that they were waiting to hear back from our lender. So I contacted my lender and told them what Clayton had told me. So my lender reaches out to them and then a long e-mail war between our lender and Clayton ensued. It got so bad that Clayton corporate and our lender's corporate had to get involved. Basically, we were told by Clayton that we had to get a construction loan on our own, because "the program for Clayton covering the construction loan had ended, and they are not sure when it exactly ended". To get the construction loan through our lender, we had to sell our previous home first to move forward, which we did. Our lender also offered to do the construction at 10% down instead of the traditional 20% because they were the ones who referred us to Clayton in the first place.
Due to the size of my family (6 person) and the cost of building being so high in my area, we don't have many other options that are affordable to get what we want and need. It would have been nice to be told upfront about us needing to get the construction loan in the beginning, so at least then we could have either chosen to do something else, or get done what we needed and not had so much time pass thinking we were good to go.
Instead, here we are almost a year later and after jumping through a bunch of hoops, we are still waiting to be in our new home, and unsure how much more the whole experience is going to cost us in the end (Clayton is having to get an updated price agreement completed because it took us three months to sell our old home to get the liquid assets that our lender requires for us to put down for the loan and have for incidentals of the construction). All I have to say, is please be sure you know exactly what you are getting into before you start the whole loan process.
Tanja,
All feedback is important to us and we appreciate the time you took to tell us about your home buying experience. We strive to provide a world class customer experience, and regret the experience you’ve had. We’ll schedule someone from our customer advocacy team to contact you to learn more about your experience.
Reviewed May 18, 2018
My wife and I were looking at getting a manufactured home and we just happened upon Clayton Homes. We went around and we looked at every possible place in the area. And Drew, the gentleman from Clayton that we dealt with, was absolutely fantastic. We fit with him perfectly. He was not pushy and he had lots of information. Overall, the atmosphere was great. Very friendly service. When you walk into the office, you're greeted by the lady that works at the front desk and it is fantastic. If they didn’t know the answer to any questions that we had, they found the answer for me. We found a lot of trailers that we liked at other locations which are a bit better than the one that we ended up getting. However, I did not like dealing with those other people.
Ours is a good quality home. Anything that was found on the manufactured home that was not up to what I was thinking it should have been, Clayton was more than happy to fix the problems or do whatever they could to assist me. Some of the trim work are very thin so it falls off very easily. However, that's an easy fix for me, so I don’t have to call them when the trim piece pops off or something. Overall, I had a fantastic buying experience through them. It's better than I could imagine. I referred my twin brother and they bought their home from them.
Trevor, thank you so much for taking the time to share your home buying experience with us! We're so happy to hear how well things went for you and how much you enjoyed working with Drew. We will pass along your feedback on the trim to our Home Building Group, that type of information is very important for us to hear! Thank you again for the review, and congratulations on your new home!
Reviewed May 17, 2018
I went from a 3,300 square foot house into a mobile home to save money to build later and I thought it would be a little more energy-efficient. I was heating and cooling a bigger house for less so that was disappointing. Also, for a person that has never bought a mobile home before, it was a wakeup call because of the added expenses of getting it on your property and I didn’t really understand all of the added stuff that you were gonna have to do to. But the consultant from Clayton Homes walked me through that and I have had no problem with them at all. They’ve been great and they’ve tried to address every issue that I had. I’m just more disappointed in the product and I expected something different than what I got but overall, my experience was fantastic.
James, we're sorry to hear the home isn't what you expected energy efficiency wise. This type of feedback is helpful for us and we will pass it along to the appropriate parties. As far as your experience buying the home, we're happy to hear it went well.
Reviewed May 17, 2018
Freedom Homes, which was a part of Clayton Homes, had the plan that I was looking for. They walked me through everything, told me exactly what was gonna happen and how it was gonna happen and work. It took a little longer than I thought it was going to and afterward, there were some problems with the maintenance on it. They had to send the guy back two or three times but he finally got it all worked out. The consultant was helpful and every time I called with a problem, he made sure he got right on it. The process was great and I would tell friends to go to Clayton. As a matter of fact, I’ve referred them to my nephew.
Shari, thank you for taking the time to share your feedback! We're glad to hear that your home buying process went well. We apologize that it took a little longer than expected and that there were some maintenance issues, but it sounds like it all worked out. Thank you for referring your nephew as well, we appreciate it! Congratulations on your new home!
Reviewed May 16, 2018
I had an idea of what I was looking for when I went to Clayton's showrooms. But looking at all the models they had available, I found the one that stood out and picked that one. I had good interactions with their home consultants and they answered all the questions I had. I was very satisfied with their home buying process and the house I got is a whole different than what I remember mobile homes used to be. It's very good quality and I like the built-in front porch on it which is a really nice feature. Overall, it was a good experience and an easy transaction.
We're so glad to hear how well your home buying experience went, Nathan! Thank you for taking the time to share. We're happy to know you're enjoying the home itself as well. We hope you continue to enjoy that front porch for many years to come!
Reviewed May 15, 2018
Corey, the Clayton Homes home consultant, was great, very helpful, and very friendly. Even on his days off, if I needed something or him to take a look at something, he would meet with me. He explained the whole aspect of my home purchase really well. He went over everything that I would need to know about the purchase, why it cost that, what it was, and the warranty and what would and wouldn't be covered. Each specific thing that had a process, he explained to me. The best thing about them is how fast they are and especially how nice they are because they always were super polite. It took just three months from the time I talked to them to the time that I moved in. And any time I needed something, they always got right on it for me. I really needed to get in and they did that for me.
Thank you so much for the wonderful feedback, Mary! We're so glad to hear how well your home buying experience went and about how much you enjoyed working with Corey. We'll be sure to pass along your praises of him!
Reviewed May 15, 2018
We were pleased with Clayton's home buying process. They kept us informed of what was going on and when things were gonna be happening. They also made sure that we were happy with the trailers and what we looked at. They were very patient with us, too, because we’re in our 50s and 60s and this is our first time to but a trailer. We went back and forth on different ones until we were sure that we knew what we wanted. And they were really very good with us on that.
Everybody at Clayton was phenomenal and really good to work with. I have recommended people there. We worked with Brian and David. Brian was the one that helped us the most while David was just there to kinda oversee everything. Brian was very knowledgeable and he explained everything to where it makes sense to us. If there was something that he wasn’t very positive about, he went to David and said this was what we needed to know and came back to us with it. Jackie, the construction worker, was really awesome as well. She came to us and walked us through with everything.
Sally, we're thrilled to hear how well your home buying experience went! Buying a home is a major life event, and we understand the importance of taking your time to be sure of the home you're buying. Thank you so much for taking the time to share your experience with us. We'll be sure to pass along your praises of Brian, David, and Jackie! Congratulations on your new home!
Reviewed May 14, 2018
The home consultant I talked to was great. He did a fantastic job and showed me the home and also helped me get it set-up. The process wasn't very long. Clayton did a very good job. And I had one of my family members go up to them. They were looking to buy a mobile home. And I said, "Look, if I were you, I'd go talk to Frank. He's with Clayton Homes in Wilkesboro. See what kind of job he does for you." Frank must have done a good job for he sold them one.
Wow! Thank you SO much for the positive review and for referring one of your family members to us! We are flattered, Randall. It's so nice to know you had such a great home buying experience in Wilkesboro with Frank! We'll be sure to pass along your praises!
Reviewed May 13, 2018
Buying a home with Clayton was pretty easy. Sharon, the lady who helped us, was really good. She let us know everything that was going on and exactly what we needed. Initially, we knew that we were getting a four bedroom but she helped us get the best one we could get in our budget. I like the cabinets in my new home. They’re pretty good quality and very pretty. I lived in a run-down single wide before, so, this house is amazing for me and I’m very pleased with this Clayton home. If I had friends that were looking for a house, I would refer them to Sharon.
That's so wonderful to hear, Renee'! We're so glad that you enjoyed your home buying experience and working with Sharon. We'll be sure to pass along your praises of her! Thank you for sharing and congratulations on your new home (and those cabinets you like so much)!
Reviewed May 13, 2018
The person who helped me at Clayton Homes was great. He answered all my questions and did everything for me. He's even met me sometimes when I couldn't make it over there. It took two months for me to get my home but at that point in time, we were experiencing a lot of bad weather. They said if the winds are over a certain speed, it's too dangerous to drive out. It was not worth the risk. So it took a while but besides that, I was satisfied with the time. Afterwards, I had them come to touch up on a few minor things. But they were moving a house about 50 miles so I knew that there was gonna be like little vinyl popping. So I totally understood that. They came and took care of it. I didn't have any leaks and everything was good.
I bought the house that was like a demo version. It was on the lot for a year so there were a few minor things in it that I would have liked a little bit better. But I did buy it as is and they gave me a good deal on it. But one part of the floor in the laundry room had a tear in it and they said that they were gonna seal it with some kind of enamel or abrasive seal. But they never came to do that one even though they did fix the floor in my bathroom. I ended up covering it with a piece of clear tape. It wasn't a big tear but it was in a bad spot and those little tears eventually turn into something big if you drag your foot over. I just wish that they would have done something for that.
One of the movers also forgot to put on one of the anchors. I have 36 anchors but only 35 of them are connected. They were supposed to come to do that but they never came out. But I'm not really worried about one anchor. Overall, everything was good. Everybody was pretty on their toes and quick to go out there and fix things. If I wanted it to be perfect, there were some things that I would have liked them to do but for what I've got and what I've seen, it wasn't bad at all. The little minor things don't really bother me at all.
Alexx, we appreciate you taking the time to share your feedback! We're glad to hear that your home buying process went well and that you're happy with the home overall. A member of our Customer Advocacy Team is going to follow up on the few issues you mentioned and then we will be in touch. Thanks again for the positive review!
Reviewed May 12, 2018
My husband told me one day to look for a trailer. I brought my dad and we went to a couple of other places. We went at Clayton and Ms. Karen was our home consultant. The other places said they were gonna talk to us and they were just like, "Just go look at these trailers. Tell me if you like them. If you do, we'll do a deal." But Ms. Karen was there every trailer I looked at and told me all about the trailers. I love her to death. The one we got was energy efficient smart home which we got for our Anniversary. And she showed me another one at a breeze. This one was a better home and it was only a few thousand dollars more. And I like it a lot better than the other one because it had a lot more stuff for our money.
On the day that we went at Clayton, we saw one we like and they got the ball rolling. And within a couple of days, we were approved. We waited for the new one to come in and we've been in here ever since. It was a fast process. They had my trailer that I wanted coming in. So, it was only like a seven-week process because they had to come from the manufacturer. After a month or two that we were in, Ms. Karen would text and she would say, "Are you all loving your home? If you need anything, let me know," like a service person would do. Also, they did my six-month inspection not too long ago and everything went good. After we first moved in, it took a while for the manufacturer to come in and do what they had to do when they do a walk through, and it didn’t even take them much time to get here and do that. It was awesome and I would recommend them to anybody.
Music to our ears, Mary! It's fantastic hearing how happy you are with both your home and your home buying experience. We will be sure to pass along your praises of Karen, too! Congratulations on your new home and thank you for taking the time to give us your feedback!
Reviewed May 11, 2018
My husband and I decided that we needed to buy a mobile home and having absolutely no experience with mobile homes before, we went a dealership in Austin. I told the salesperson my budget and he showed me the Breeze model. The second bedroom looks more like a closet than a bedroom, but it met my price parameters and so I signed with them. It was a pretty easy deal. But when we went back to close on the transaction, the salesperson called me ahead of time to tell me that they couldn't get our paperwork right. Their computer system wouldn't allow us to take title in the name of a trust. So we had to come to their office next Tuesday instead of that Friday. My husband and I both had to take off work to get there and it was a little bit of a drive. But we still went to their office to set it up.
I got there before my husband did and I reviewed the documents but they still weren't right. Not only was the name not right but the model number on the model home wasn’t the same on all the pages. I'm a loan officer so I'm a little bit more savvy than most borrowers or buyers. The salesperson told me that they were working on it. But when I asked to do a walk-through of the mobile home, he told me that people don't do that usually. I really wanted to do it so he went out there and my husband basically had to put his hands so I can step on his hands and get me up into the model home because they didn’t have any stairs out there. So I had to climb up into the model home, then walked through it and it didn’t look real pretty.
When the paperwork got back, they still couldn't fix it so we told them that we would just call them. But it didn't sit well with me. The salesperson called me the next day and showed me the Anniversary model floor plan and asked me if I liked it better. I told him yes and he said he could give it to me for the same price. It sounded good but I told him that I have to talk to my husband first and will just call him the next day. When I talked to my husband about it, he wanted us to shop around because these people didn't seem to have their act together.
I kept on shopping all over the state and I got different responses from different people. And then I called the Clayton Homes dealership in Cedar Creek and Valerie was really good. She listened to me. I told her I already saw the Breeze and I really didn't like it, but I really liked the Anniversary model and I told her the amount that I was willing to pay for it. She talked to her sales manager and told me that they could do it. So I bought the check that afternoon and I paid for the Anniversary model in cash. When I went to sign the paperwork a few days later, everything was perfect. And they didn’t let me sign the papers until I walked through.
They didn’t even know the experience that I've been through. But they already had the stairs ready. And they said they always walk through and they wouldn't want us to sign the papers if we didn’t know what we were buying. I just glanced through it and everything looked okay to me. When they delivered the mobile home, their delivery guy was awesome. They sent the touch-up guy out here and everything happened the way they said it was going to happen so I was very pleased with their service.
But there were some blemishes on the walls that should have been fixed and after we moved into this model home, the clothes interfere with the closet door in the master bedroom. So you can't open and close it without having to move the clothes out of the way. That door should have opened outward so that you can use the whole closet space. And I brought that to Valerie's attention and initially she said that was the way it was designed. I told her that somebody should reinstall this door correctly and they should do it for free because I brought it to their attention and it was a design flaw. She emailed me back a couple of weeks later and said that she would send somebody out here and I never heard back from her. But as far as the quality of the mobile home, it's great and it's very comfortable.
Thank you for taking the time to share your experience with us, Dorothy. We're sorry that things didn't work out at the first Home Center you started with, but are glad to hear the next Home Center was able to help you. A member of our Customer Advocacy Team will follow up with you more information on the issues you're still having.
Reviewed May 10, 2018
The home buying process we went through with Clayton Homes was really good and easy. There was no hard times and the guy we had took really good care of us. His name is Jeremy and he would always email us and always call us if something came up. He was great and we didn’t have to worry about anything.
We're so glad to hear that you enjoyed your home buying experience and working with Jeremy. Thanks for letting us know, Melissa! Congratulations on your new home!
Reviewed May 10, 2018
I’ve known about Clayton Homes, seen them growing and I know where their location was. Also, Palm Harbor ain’t worth a dollar and that’s the only other one around so I decided on Clayton. I didn’t have a problem with the home buying process and the consultant was professional. He let us know everything that we needed to know and it was easy communicating with him. Quality-wise, it is pretty good and I would tell people to go there and get themselves a new home.
Thank you so much for the positive feedback, Joshua! We're happy that you chose Clayton and that your home buying experience went so well. Congratulations on your new house!
Reviewed May 9, 2018
Clayton Homes' consultants were very helpful and their application process was not very long. I would recommend them and I already have.
Thank you for the positive feedback, Karen! Congratulations on your new home!
Reviewed May 9, 2018
We went to Clayton in Johnson City and found a home on a lot there. And then, we went in one Saturday and made up our mind that we were gonna buy a home. They talked to us and kept telling us to come back but we got aggravated and left. We stopped at Elizabethton the year before when my son was looking for a house and Jerry, the manager, spent an hour with us walking around. He was good to us, even though we were just looking and we weren't buying anything. I remembered that, so we rode there and we looked at their lot. It’s good that it was same thing we wanted. I told him I fell in love with that one and he said they can auction it out and get it. They took care of it. He took the time to deal with it and he wasn't pushy. He was also a down-to-earth guy.
Anytime I walk in down there, he bends over backwards to talk and see what's going on. If I need to talk to him or if we send him a message or give him a call, he’s usually right back with us and got the schedule right out. The home buying process with Clayton was flawless, everything went smoothly and I loved it. They did it in a timely manner. We ordered the home and we were in it in 30 days. Outside, there was some sheetrock trouble but that’s normal when you move a house. Also, we can’t put a heat pump so we had a log burner which I fixed last week. Other than that, the quality of the build is great and I would recommend it.
Ernest, thank you so much for taking the time to share that feedback with us! We're sorry things didn't work out at our Johnson City location, but we're thrilled to hear how much you enjoyed working with Jerry in Elizabethton. Congratulations on your new home!
Reviewed May 8, 2018
My home consultant, Adam, was really wonderful with me. He got what we needed and helped with it in every way. So I'm really satisfied with what we got. And when I went in and explained what our problem was and what we needed Adam went out and showed me a couple of things. Then he came back and they didn't have exactly what I wanted. They had to get it somewhere else. But he ordered it, got it here and they set it up. Adam checked on me a couple of times to make sure everything was alright. I told him I had a little one switch but he told me when I would be ready to get it fixed, to just call him. And everything went really well. I'm real pleased and happy with it.
That's so wonderful, Peggy! We're thrilled to hear how well everything went and how much you enjoyed working with Adam. We'll be sure to pass along your praises. Congratulations on your new home!
Reviewed May 8, 2018
My sister bought at Greenwood and she enjoyed the experience and her standard project. But all the places my sister went to wasn’t the greatest and then, Palm Harbor threw me off so I ended up with Clayton. Our home consultant at Clayton Homes went out and did everything for me so I could get the house. As of July, I had processed and I could choose but my credit score wasn’t that great. She fixed my credit up and raised it.
There were a lot of things that they have bad at the factory. They put a nail to the main water line and I got my dad to fix it since he’s a retired plumber but he’s still certified. Also, some of the fittings on the drain line were not tight. I got a washing machine and it’s a good thing that I checked it. That was on the wall of the sheetrock because I noticed it was a little damp, if I didn't check it, that would have been worse. Clayton had to come out and fix the sheetrock as well as the floor which was off a little bit. Otherwise, the house and the overall experience was great.
Thank you for the positive review, Dustin! We're glad to hear that everything worked out so well.
Reviewed May 7, 2018
Everybody was good and cooperative during the home buying process at Clayton and it was easy. It was also a little slow getting everything done but I understood that. I talked to Frank, the consultant, we went and looked at it and I liked it. He set up all the procedures and processes and lined up all the work to be done. He did a great job. If anybody wants to buy a home, I would recommend them and the guy I talked to because they have done me good. I’d tell my friends that they were friendly, courteous and they explained to me all the questions I asked them. They also fixed and took care of the things I was concerned with.
We sincerely appreciate the kind words, Harold! Thank you so much for taking the time to share. We're happy to hear that your home buying experience went so well. Congratulations on your new home!
Reviewed May 7, 2018
We have been very satisfied with Clayton Homes. The home consultant was very friendly. They were very willing to help and answer any questions we have. And any issues we have had they had come out and corrected them. We are very pleased with our new home.
That is great to hear, Amanda! Thank you for taking the time to let us know how pleased you are with your new home!
Reviewed May 6, 2018
Everything went smoothly during the home buying process with Clayton Homes and it was exceptional. I had no complaints, whatsoever, about anybody out there. It took five months from beginning to end but it was hold up on our part. Our consultant was great and I am 100% satisfied. I was completely comfortable talking to him. He was very outgoing and related to us. The build was exactly what we were looking for. We got a different shower put in than what came originally with the show house and I couldn't be happier with the shower in the master bathroom. A couple of guys that I worked with are in the process of buying a house and I told them to definitely check Clayton out because they were great.
That's so wonderful to hear, Chance! We appreciate you taking the time to share your home buying experience with us. We're also flattered that you recommended your coworkers come see us. Thanks so much! Congratulations on your new home!
Reviewed May 6, 2018
It was very easy home buying process that Clayton Homes had. The staff at the particular office I went to in Greer, South Carolina were exceptional especially Brian. They were not just a sales team as they went out of their way to create a relationship, making you a friend instead of just a customer. I would really recommend Clayton Homes to anyone.
That's great, Krista! We're SO glad to hear how well your home buying experience went with our Greer location and how much you enjoyed working with Brian. Thank you for letting us know! Congratulations on your new house!
Reviewed May 6, 2018
The home consultant at Clayton explained everything well. They told us everything we needed to know. We made customizations on different walls and a couple of the chairs. Everything seems to be alright so far. So check them up. They've been good.
Thanks for the positive feedback, Chris! We're glad to hear everything went well. Congratulations on your new home!
Reviewed May 5, 2018
Clayton Homes reps were resourceful and helpful in every way especially the salesman. They were much more friendly and willing to work than most other places we looked. We just sold our house and moved up here. So, we bought this one for a temporary purpose and it has definitely served us. We plan on definitely using Clayton again because of their customer service. The home consultant was super friendly, easygoing and willing to call me at times, day in or day off to show us. I'm pleased with everything, so far. I would definitely recommend them.
We're pleased that you're pleased, Tyler! Thank you so much for taking the time to share with us how well your home buying experience went. We're especially flattered that you'd recommend us! Congratulations on your new home!
Reviewed May 5, 2018
Michelle, the consultant from Clayton Homes, was willing to work with us and I enjoyed it. I felt very comfortable and she was very nice to us just like her manager who was a good fellow. If I was in need of another mobile home or if I wanted to upgrade, I could see both of them. It took three months to complete the home buying process and it was very good.
That's great to hear, Danny! Thank you so much for taking the time to share your home buying experience with us. We're glad that Michelle took such good care of you!
Reviewed May 5, 2018
Clayton Homes walked me around, showed me houses, buy me land, done the whole nine yards. They were good to deal with and the price was pretty good. They got me what I needed and wanted. I've recommended them a couple of times.
Thank you so much for taking the time to share your feedback with us, Daniel! We also sincerely appreciate you recommending us to people you know. Congratulations on your new home!
Reviewed May 4, 2018
The house I bought from Clayton Homes was already on the lot and I was really disappointed in the amount of time it took for us to get in it. And that was not a financing issue. I was having to get out there with the branch manager almost daily to get stuff done. Our sales guy, Jim, was fine. But I didn’t feel it's my place to have to call them two or three times a week to get stuff done and that's exactly what was happening. They had people out here working 10, 11 o'clock at night, which that's fine. I wanted to get in the house but I didn’t think it was fair to those guys either.
Their service manager was out here. He was helping them get into the roof to do it and everything's been resolved. We're happy with the house. Our biggest complaint was just the amount of time it took. The process could have been a little speedier.
Hi Ronald! Thank you for taking the time to share your feedback with us. We're sorry to hear that the process took longer than expected. We'll be sure to pass this information along to the necessary parties. However, we are glad to hear that you are happy with the home itself. Thank you for letting us know!
Reviewed May 4, 2018
Schell was the main person at Clayton and we also worked with Lucy. They were both very helpful and nice and I have no complaints with the home buying process. I would recommend them to a friend and tell them that the service at Clayton Homes is good and they welcome you to look at any of their homes that are on display as many times if need be.
Thank you so much for the positive feedback, Sharon! We're so glad to hear that your home buying experience went well and that you are pleased with Schell and Lucy. Congratulations on your new home!
Reviewed May 4, 2018
A lot of the times when I asked Clayton Homes' rep stuff she wouldn't do it. But the manager, JP, always covered and took care of everything. He always helped me out when I needed, like if she'd messed up on something. I was very satisfied. I had an excellent home buying experience.
Brenda, thank you for taking the time to review your home buying experience. We're glad to hear that JP was able to get everything worked out for you!
Reviewed May 3, 2018
My aunt had bought from Clayton Homes and she told me to go try them as well. We knew what we were looking for and we were completely satisfied with the home consultant. We love the quality of our Clayton home. Clayton is excellent and I've already recommended them to a few people.
Thank you for the great review, Donna! We're flattered that your aunt referred you to us, and even more flattered that you've also recommended us to friends! We're happy to hear you and your aunt are so satisfied.
Reviewed May 3, 2018
We like our home and the way it was appointed. Also, the service we got from the Clayton dealer here was exemplary. Jesus was our sales rep and he was on top of everything. We were very pleased with him. He did a great job. The lot where we had the home put needed some work on it before they could put it in. And we had to hold up on the delivery, but they had no problems doing that. And then, once we did get it on here, they jumped right on it and took care of getting the gas lines and water lines and everything put in real quick.
Marcus, the gentleman that did all the late work, did all the set up inside and he also did a great job. There were a few things that didn’t make the trip and he got them replaced very quickly for us. This is Winter Glen, we don't know anyone. So, it was up to the mobile home park to be ready when everything was delivered. And the guys who delivered it were exceptionally fantastic to hole this and to get it in the spot the first time.
We're so pleased to hear how well your home buying experience went, Marcha! Thanks so much for taking the time to share. It sounds like everyone you worked with along the way did a great job. Congratulations on your new home!
Reviewed May 2, 2018
I was very satisfied with Clayton Homes. The consultant kept communicating with us and done a really good job. Everything was great. Clayton Homes is a great place to go. I’ve already sent a couple over there.
We appreciate you taking the time to share your feedback, Joshua! We are also flattered that you've already referred others to us.
Reviewed May 2, 2018
My consultant from Clayton Homes was very knowledgeable, helpful and friendly. Also, my overall experience buying a home from this company was very positive.
Judith, thank you so much for sharing that with us! We love hearing about our customers' positive home buying experiences. Congratulations on your new home!
Reviewed May 2, 2018
Anytime I needed something done during the home buying process, Clayton Homes did it and they were on top of it so I was very satisfied. The guy went through it with me and made sure everything is correct every time. I even had my daughter and her husband sat in on it because they’re living with me. If I had to do it all over again, I’d just do what I did and I wouldn’t go anywhere else. I would tell my friends that if that’s what they wanna do, they should go for it.
We're so happy to hear that, Jessie! Thank you for taking the time to tell us about how well your home buying experience went. Congratulations on your new house!
Reviewed May 1, 2018
Clayton Homes was affordable, really good and functional so we went there and I fell in love with our home. Me and my husband, along with his grandparents, talked to the supervisor and he was super friendly and super helpful. He explained to us things that we didn't quite understand. Clayton reps helped us through the whole process and got everything going. Now, we've been in our home since November, which is about six months now. There were a few things that needed to be fixed a bit and we're waiting on someone to fix our air conditioning because it's out right now. Overall, I'm really appreciative of our new home. In fact, I'm trying to help my friends because they're getting a home with Clayton also.
That's wonderful, Elora! Thank you so much for taking the time to share your home buying experience with us. We're flattered to hear that you're recommending us to your friends! A member of our Customer Advocacy Team will reach out to you directly for more information on your air conditioner.
Reviewed May 1, 2018
It was a pretty good experience buying a home from Clayton Homes. Our consultant was fine and knew what she was doing. We had some insurance but we finally got it all screened out. Clayton Homes just got a few things to do, so they're going to come back and do them since we've been in here for almost a year.
Thanks for the positive feedback, Barbara! We're glad to hear that everything went well with your home buying experience!
Reviewed April 30, 2018
We went over to Clayton Homes about an hour before closing and the only person there was Greg, the manager. He showed us around all the homes and showed us what was what, the different prices, and so forth. He was very knowledgeable and a very good person to help you. Our salesman was great all the way through. He was always available when we called. If he wasn’t, he'd call us right back. He was honest and dealt with integrity the whole time.
Their service manager, Tony, has been out here several times correcting little faults and so far, he has made three trips himself and one with his helper. They went above and beyond on pretty much everything that they did. They've been great in every way and it’s one of the better experiences I've had in buying homes considering it’s the sixth home I bought in my lifetime. I never thought I'd have a mobile home, but in this stage of our life, it just felt like it's right to downsize. It was a little less cost of living to go ahead with a mobile home.
We shopped a bunch of other homes and we found that the ones at Clayton were of slightly better quality and better put together so we ended up going with them. A neighbor of ours bought one two months afterwards from Meadows and he hasn’t been nearly as satisfied with his purchase as I have. So, I feel like we've made the right choice. I would highly recommend them and I actually have to a couple of people. We have a girlfriend who's looking at one right now and she's probably gonna do it in the same lot even though it's a little farther away from where she lives. There are the other Clayton Homes, but we know these people and they've just been outstanding. We never felt like we were being jerked around. It was a good, smooth process and there was no problem at all with them.
We loved reading your review, James. It sounds like you had just the type of home buying experience that we want for our customers. We're thrilled that you chose Clayton, and congratulate you on your new home!
Reviewed April 30, 2018
The home purchase experience at Clayton Homes was very easy and we were impressed. We have been very happy with them. They are quick to give attention to any service needs or requests that we have. We were very satisfied. The consultants have been very professional. We’ve communicated via email and via phone, and they always have someone available to help us when needed. We were actually just planning on getting this as a temporary solution while we built a home and we’ve just been so impressed with everything and we enjoyed the home so much we may have just been staying in it. We’ve actually referred several people there.
Thank you so much for taking the time to share that awesome feedback with us, Courtney! We're so glad to hear how happy you are with both your home buying experience and the home itself! Congratulations on your new home!
Reviewed April 29, 2018
Clayton Homes is a good place to buy a home, and they make you feel very welcome when you go there. We dealt with John and he was a very good guy. Sometimes we would call him about five times on his personal phone just to ask questions and he was very, very helpful. He was also very helpful with the setup and in picking out the different colors that we wanted for the interior and exterior of our home. Clayton also helped us with the different things we had to fix with the house since we've had it and they did it in a very business fashion. We have a rustic barn looking kitchen and my wife loves it. We absolutely love Clayton Homes and I'd definitely recommend friends to look into them.
That's great to hear, Joshua! Thank you so much for taking the time to tell us about your home buying experience. We're so glad that your wife is happy as well, that's very important! Congratulations on your new home!
Reviewed April 29, 2018
I had a coworker who bought a home from Clayton and we looked at some trailers. Clayton helped me pick out one and when I finally found one and finished up my paperwork with them and the down payment, they got the house built, rolled it out, set it up, and we moved in. The consultant handled the process professionally and they kept in touch with me. Buying a home is not a one-step thing and they did a good job in assisting me with getting a home.
We're so glad to hear that you're happy with your home buying experience, Jody! Thank you for taking the time to share it with us. Congratulations on your new home!
Reviewed April 29, 2018
I spent some time in Thailand and I had a land I had bought when I was working overseas. I was renting over in Murphy, North Carolina and when I passed the Clayton Homes place on the way over to my land, I swung in there and did things in a spur of the moment. Yet they walked me since I had no idea what I wanted and everything turned out very well. The home consultants were very good. The weather was so bad here at that time and I was anxious getting up to the where the home is, but they kept me informed of what was going on and everything else like that, so it was a good experience. Now that I've been in my home a little while, I figured it's a very fine-made home and everything seems to be working okay. I like it a lot. As a matter of fact, I have told quite a few people about it based on what it looks like and how well it's made and everything. So I've already been promoting it.
We appreciate you sharing that great feedback with us, Jamie! Thank you so much for letting us know how well your home buying experience went! We are so flattered that you liked us enough to recommend us to friends and family. Congratulations on your new home!
Reviewed April 28, 2018
We went to Clayton Homes first and we visited five others but we ended up going back because of Chad, the salesman. He was friendly, helpful and walked us through everything. He’s pretty good at what he does, fairly knowledgeable of everything and answered our questions quickly. There was a couple of things that he wasn’t sure on but he went and checked. He was easy to talk to and wasn’t so business-like. The home buying process with Clayton has been rocky but they’ve taken care of most of everything. We’ve got a leak in the roof right now that we’re still waiting to hear back from them on but they’re in the process of figuring it out and everything else seems to be doing alright. There’s been a few kinks but nothing major and the problems we’ve been having with them was more on the manufacturer. I’ve recommended people to go there and I would recommend them as service after the sale and everything has been satisfactory.
Carl, thank you for taking the time to review your experience with us. We're glad to hear that your home buying experience went well and that you enjoyed working with Chad. We are going to follow up with you directly regarding the leak you're currently experiencing.
Reviewed April 28, 2018
Two years ago, we went to Clayton and tried to get approved for a loan. We got denied and the guy we worked with, Ben, told us a bunch of things we can do to work on it. A year after that, we went in again and got approved because we did all the things he said we needed to do. We looked through all the houses and found the one that we liked. We had a really good experience with Clayton. Ben helped us with with going through every process. He gave us his number so if we had any questions about anything, we just called him. We recommend our friends to go to him if they go to the Clayton in Harriman.
We got that Breeze 2 which Ben recommended. We liked it before we even looked at it because we've seen it online and he said that it was their bestselling one. So, when we looked at it, we just loved it immediately. It is set up really good. It is open so you can see everything when you are in the kitchen or the living room. Clayton reps were really personable, even the people we didn’t work with still knew who we were when we walked in. They did a really good job there. They were really informative and they helped us with every step to getting the house.
That's so wonderful to hear, Stephany! Thank you so much for taking time to share that feedback with us. We're so glad that you had such a great home buying experience and that you enjoyed working with Ben. Congratulations on your new home!
Reviewed April 28, 2018
I had a great experience dealing with Clayton Homes. The home buying process was excellent and I couldn’t have anything better. My consultant was awesome too. He was there when I needed him. He answered me even when he wasn’t working and was in touch on a regular basis when I was out of town working to make sure everything went smoothly. It's been perfect with them.
Wonderful! Thanks so much for letting us know how great your home buying experience was, Daniel. Congratulations on your new home!
Reviewed April 27, 2018
I shopped around before I went to Clayton Homes and I found out that they were the best ones to deal with, their people were all knowledgeable with their material, and they stood 100% by the product that they were selling. The home buying process was good and the loan process was easy. Clayton worked with me and they explained it all. They explained the steps to take from when they brought my trailer out, everything that had to be done, and the loan process. I was greatly satisfied with my home consultant, Laura. My experience with Clayton Homes was pleasant and very satisfying, and I liked it. I love my trailer and I have been recommending them to people.
We're so happy to hear that, Paul! Thank you so much for taking the time to tell us about how well your home buying experience went! We'll be sure to give Laura an extra thanks for superb job in working with you! Congratulations on your new home!
Reviewed April 27, 2018
The home loan process with Clayton took too long but I didn’t expect it to happen overnight. We’ve been through the application process before so I figured it would take a while. It was nothing unusual and it was just getting a lot of paperwork gathered and submitting that. Angie, our home consultant, was great and anything that we needed or asked, she was right there. Plus, she answered any kind of questions we had. If she wasn't in, she made an appointment and even if she was off work that day, she would always get back with us. She’s a very good person. There was also Barry when Angie wasn’t available and he helped us too.
I paid a $160,000 for this home, so I expected little things I'm being picky about and I'm getting ready to send in a list of stuff that has to be done. Clayton Homes will come out and fix it. If they can't, they will get up with Norris and have them whatever I want replaced. I just felt like I paid so much for this home that I shouldn't have to go and ask them to see it and tell them it shouldn’t have happened. It’s just the little things that bother me. I have white cabinets and one of my doors has plies on it. That's one of the cabinets that I get into all the time and I see those plies. They told me that they can put a little bit of paint on it but I don’t want that. Still, the experience has been really good and I love my home.
Karen, thank you for taking the time to submit your feedback. We're so happy to hear that your home buying experience went well and that you enjoyed working with Angie. As far as the repairs you're needing, we will follow up with you directly to get more information and see how we can assist. Congratulations on your new home!
Reviewed April 27, 2018
The home consultant at Clayton Homes was a sweetheart. She really worked her butt off for me. She was just always kind. She would tell me, "Let's look at the house." And she did a great job. She's family to me.
We're so happy to hear that, Jack! We aim to treat our customers like family and it sounds like your home consultant did just that!
Reviewed April 26, 2018
Clayton Homes' customer service was awesome. Their home consultants knew a lot about the houses and they answered all my questions. They were also on time and very professional. The home buying process went real smooth as well. I just wish the home was built better as I'm not as happy with the quality as I wish I was. I've been in it for about six months and it's falling apart. The door nails are coming off and it seems like it's very cheaply made. But every time something would break, they would come and fix it. I've had replaced door handles that came off, the faucet twice and a couple of lights around already.
Joshua,
Thank you for sharing your feedback with us! We're glad to hear that your home buying experience went well. In addition, your feedback about the quality of your home is also important for us to know. A member of our Customer Advocacy Team will be reaching out to you directly for more information on the issue you're experiencing.
Thanks!
Reviewed April 26, 2018
My niece knew about Clayton Homes and told me to go down there. I was satisfied with what I heard when I got there and I went with what she told me. During the home buying process, the consultants were awesome and they gave me the layout and what to expect. We didn’t run into any surprises and whatever they told us would happen, happened. They were very swift in doing what they did and were very nice people. I would recommend them in a minute.
That's great to hear, Lorine! We appreciate you taking the time to tell us about your home buying experience. Congratulations on your new home!
Reviewed April 25, 2018
Modular home ordered and deposit paid Aug 2016. House finished that November. Due to heavy rains, house not delivered till May, 2017. Occupancy in August. Sent list to Clayton of things that needed to be fixed. On following up a few months later, I was told that our warranty was up in Nov 2017 since it had been finished the previous November. We are currently paying a heating/ac man to replace furnace motor. I had reported right away that it was extremely loud. Patchwork on all the cracks from the move was shoddy. 2 of the blinds never worked, some of the windows were extremely hard to open. That is just a sample. We waited quite a while for the roof to be repaired, so getting rain gutters was delayed into winter. Paint trim overlapped onto house. And so on...
Hi Ivy, we apologize for the inconvenience you've experienced with the repairs on your home. A member of our Customer Advocacy Team will be reaching out to you privately for more information on your situation. Thanks for letting us know!
Reviewed April 25, 2018
I'd recommend Clayton Homes to all of my friends. I love my house that I purchased from them and the buying process went excellently. They did just exactly what they said they would and went above and beyond. Because I had a certain budget and I couldn't spend over so much, they helped me get the house financed. Then when the price of the trailer went up, they sold it to me for the original quoted price they've given me. They just took care of everything for me.
That's wonderful to hear, Angela! We're so glad that your home buying experience went so smoothly and you were able to get the home you wanted at the right price! Congratulations on your new home!
Reviewed April 25, 2018
I was supposed to move in during the month of May but because of the city and partly because of Clayton Homes, I didn’t get in until September. I’ve never bought a manufactured home before nor a constructed home when it's being constructed and I saw that the permits and getting people organized gets mumble-jumble. I was told that that’s what happens with new construction. The communication was pretty good and I have no complaints. They took care of me really well during the home buying process and you can't go wrong with Clayton Homes.
We're glad to hear that you were well taken care of with us, James. Thank you for taking the time to share your feedback and congratulations on your new home!
Reviewed April 25, 2018
I'm very satisfied with Clayton Homes. They have a very nice home consultant and they were very good with my questions and concerns. Anything I asked them to do, they worked it out whatever it was. Everything was good. And the salesperson was polite so there's no problem. I've already recommended them to one other person and they purchased also.
I had gone to several different places looking and this was the place. They seem very polite, showed me what I needed to know and answered my questions. They worked with me on anything I needed. They have the concern to please me and show me what I needed. A couple of places I went in, it was just like, "Okay. We'll get with you later." But these guys just jumped right on everything.
We're so thrilled that you chose Clayton, Harry! Thank you so much for taking the time to share your home buying experience with us. We are truly flattered that you've recommended us to someone you know. Congratulations on your new home!
Reviewed April 24, 2018
My experience with Clayton Homes has been nice. The home consultant was fine and I pointed out to him some of the things that I thought would be different. We love the home and everything has been working out, but there are a few things that could have been better. One thing is that the sink in the kitchen is shallow. I should’ve looked at that before we got the house. What I thought we would do was put a deeper sink in, but then the plumbing wasn’t such that I could put it in right. I talked to the representative about this and he told me, “Just wait a year and when your warranty is up, you can do what you want to do with it yourself.” Then I had somebody come out and look at the problem and he said that he could fix it, but then he looked at the countertop and the workmanship was not what we thought it would be.
Another thing is that it seems the people that did the siding just stripped pieces and put these on the wall of the house, instead of having a whole sheath across it. It looked like they just cut pieces up and maybe used some other material from another job. Except for those two things, however, everything has been fine with Clayton and we could get in touch with them before the warranty is up on our house.
Lillie, thank you for letting us know about your home buying experience! We're glad to hear that the purchase went smoothly. In regards to the issues you've experienced with your home, we will follow up with the facility where your home built to see if there are any options for you. Then we'll be in touch with you again!
Reviewed April 24, 2018
From start to finish, Clayton Homes rep was really, really helpful and informative as far as buying a home. They asked how many bedrooms we were looking for and we gave them parameters of how many bedrooms that we were looking for. They pointed us in the right direction of four bedrooms that was on the lot. We went and we walked through and we saw a couple of them that we liked. And then we made a final decision on one particular one. And then, we went back and let them know what we had decided on. They gave us floor plans on it and they told us more about the house that might not have been on the paper as far as the floor plans and the layout was concerned.
They were always there. Any problems we ran into, they stepped in and advised us what we needed to do. The delivery of the house was awesome. The contractors that they had came out and did what they were supposed to have done. And anything that needs to be done, they came back out to do it. It wasn't like I had to keep calling them and reminding them about anything. So far, everything is fine. I can always call back the manager of the building and she'll always get someone out here if I'm having a problem. Or if I have a question, she's always there to answer for me. Overall, they had best advises, the best way to go about the issues or concerns.
We love to hear that, Charissee! Thank you so much for taking the time to tell us about how happy you are with your home and your home buying experience. We're glad you got exactly what you needed! Congratulations on your new home!
Reviewed April 23, 2018
Sherrie was amazing. She and the whole Clayton Homes staff also were just overly nice. They explained everything well about the home buying process and helped us understand what we were doing. It was awesome.
Cherie, thank you so much for taking the time to share your positive feedback! We're thrilled to hear you enjoyed working with Sherrie. Congratulations on your new home!
Reviewed April 23, 2018
The home buying process at Clayton Homes was straightforward and easy. The home consultant, Alicia, was wonderful. She stays on top of things. Like when they ran out of paint, And when we needed the electricity on she was just real patient with me on that one. Also when the corners need to be done and they had a gentleman that quit on them. After that it was totally finished. I would just text her and she would be on it. Sometimes I would even Facebook her and she would call me immediately.
And I really like the house. It's really nicely built. I already got a deck on the back of it. I love it. When we first bought the piece of the land, I had an idea with like a little cabin. And when I went and looked at the homes at Clayton Homes I was like, "Oh, my gosh. There's actually called 'The Cabin'" and I'm like, "That's it." I would definitely recommend them. Clayton Homes has the kind of home that you're looking for, whether it'd be your actual home or your little getaway like I use it. They have all different types of homes to choose from and you pick out what you wanted in, what kind of carpet and what kind of backsplash. Plus they were just very accommodating.
We love to hear that, Marnie! Thank you so much for taking the time to share with us how well your home buying experience went. We'll be sure to pass along to Alicia's team how happy you are with her! We hope you enjoy your "cabin" for years to come!
Reviewed April 22, 2018
The home buying process with Clayton Homes went really well. They worked with us the entire way through so that we could get a house. We started two and a half years before we even got to buy our home. We went in and talked to Kevin. He kind of led us in the right direction of what we needed to do and we spent the next two years paying off our ground. Then they started working on it. They knew that we needed to get in by September and we were two weeks before we got married at the end of September, and they killed it. They did everything that they needed to do and it was awesome. We were also supposed to do two closings but Clayton Homes got it compressed into one. Also, Jerry still calls to make sure everything is okay. We've had a space issue before because the surveyor had the wrong square footage, and all I've had to do is call our contractor. Overall, it’s been utterly amazing with Clayton Homes.
Wow! That is wonderful news, Brandy! Thank you so much for taking the time to share your home buying experience with us! Congratulations on your marriage AND your new home! We hope you live happily ever after in your Clayton home!
Reviewed April 22, 2018
I went to Clayton Homes not knowing what I was looking for and did get a lot of guidance and assistance from my sales representative. He listened to what some of my needs were. Because my mother is in a wheelchair, we had some special needs, and he did a wonderful job of picking up on that and making appropriate suggestions. However, I've been in the home less than a year and I'm not overly thrilled with some of the cosmetic issues that I've run into and some of the things that I've had to recently contact them for. Also, at times, it has been difficult to get the issues resolved. When I called to ask them about my doors getting kinda stuck, it took quite a few phone calls so that wasn't very pleasing. I've also got a shutter that keeps popping off and I don’t know if they plan to address it. Still, I was pleased with the outcome of my home.
Princess, thank you for taking the time to let us know about your home buying experience and for your feedback. We're glad to hear that overall you're happy with the home, but are sorry to hear about the cosmetic issues you've experienced. A member of our Customer Advocacy Team will be reaching out to you directly for more information.
Reviewed April 21, 2018
We purchased our home In Louisville Kentucky Jan 28, 2017. Since then I have had nothing but problems with my home and still am. I am going to attempt to list all of our issues. My hot water heater in the first year has went out 2 times. The first time they repaired the heating element and replace the hot water heater fuse breaker. The second time it caught on fire due to their repair the first time. Because when they repaired it they apparently didn't have a good enough electrical contact on the heating element housing/loose connections. And when I called them they said we were out of warranty. But if you go from the repair date we where not. Mandy and Jason told me to call a plumber and electrician!
The second thing that went wrong was 2(p) trap drains were not holding back sewage gas correctly. So my house smelled like sewage for almost 2 weeks before they fixed it. The third thing wrong with our home was our shingles and siding would fly off due to any slight storm. I understand if it was once but this happen two times and none of the other older mobile homes around us had damage. They then again tried to tell me to call my home owner insurance agency. But they came and fixed it after I argued with them. Also my crown molding trim had horrible gaps in it and they said it is design like that for hot and cold weather because the wood trim expands and contracts. They thought I was dumb enough to except that answer lol.
5th thing wrong with our home is both our doors where so off track that they wouldn't lock. Not only was they reluctant to repair our home, they cancelled last minute 3 times. Considering I have to take off for them to repair my home I have lost a lot of money with Clayton Homes. My gutters were sagging and I called. They did come out and incorrectly fix them. By cutting them and putting a coupling piece of gutter. It is a hack job. About 80% percent of the plumbing in the house was never sealed from the floor. So I have also had a mice problem.
How do you warranty or sell a product when the job was never done! I have spent way too much money with Clayton Homes to have to deal with these problems. The home is barely over a year old. I have documentation and pictures as should they. The local office here has got my money and Clayton corporate review, they pushed us aside. I wish I could take back this home. It has been the worst mistake I have made. I have left numerous voicemails and messages and even reviews them on Facebook. No reply!!! Please Help Me!!! I'm exhausted.
Updated on 05/11/2018: Poor quality and customer service - Never buy a home from Clayton Homes. Biggest regret of my life. I am following up with my complaint with Clayton Homes. The customer care got back with me. Which was a waste of my time once again. They called the manufacturer of our home. They are going to replace my hot water heater. But they told me they wouldn't replace my shingles. They told me to make a claim with CertainTeed the manufacturer of the shingles because of the shingle defect. They also said they wouldn't replace my gutters. But they are the ones who got a contractor to installed them not the manufacturer of the home. Once again they are trying to pass off what they have done into someone else.
Christopher, we are sorry to hear about the issues you've had with your home. A member of our Customer Advocacy Team will be reaching out to you directly for more information.
Reviewed April 21, 2018
Clayton Homes was pretty satisfactory. The home consultant was good in explaining. And if I had a problem they would come out here as quick as they could. They might not come out here on the same day or the next day but they did come out and they would try to resolve the problem. They were very good with what they were doing. They’ve been sincere about things and usually whenever I needed something they were out and their service was good and they set it up real good. And I didn’t have any problems except maybe a few things that couldn’t be helped but that was understandable due to the weather. Sometimes you have to wait after the rain when the weather was bad or something.
James, we appreciate you taking the time to share your home buying experience with us. We're glad to hear that you are happy and that everything went as smoothly as possible!
Reviewed April 21, 2018
The process for buying my home was short and sweet and both Clayton Homes and I got what we wanted. They showed me what I wanted to look at and didn’t try to push nothing on me that I didn’t want so it was all well. It was a couple of weeks by the time they brought it to be livable but they didn’t do the electric stuff. They had it set up and their part was done within a minimum of 10. They did everything they said they would do when they said they would do it so I gotta give them top notch.
That's great to hear, Stewart! Thank you so much for taking the time to let us know about how well your home buying experience went! Congratulations on your new home!
Reviewed April 20, 2018
Ok for starters, 19 yrs ago my mother had 4 strokes and it paralyzed my mom's right side. Back in 2006 my father passed away from cancer. Well my mom couldn't take care of the house so she sold it. The money she got she bought some land and went to Clayton Homes in Easley SC, the salesperson that I found out is no longer there anymore. But anyway, my mom is having brain seizures now so I moved from one state to here to help take care of her. Now I found out she is also having many strokes, so now we were trying to get a bigger place thru Clayton homes. We have been to 4 in the Greenville S.C area and no one acted like they wanted to help us. My mom has a 2 bedroom 2 bath home, not very big for 5 of us. So we found one that would be perfect for us especially for my mom being handicap, but we did need them to take out the bathtub and put a full shower, they said they couldn't do that, we would have to after we bought it.
Ok then I got all of her paperwork from where she bought this small one from them and got to looking and the sales person didn't do her paperwork right on her home. The floors are bowing, you can't hardly get her windows open. They didn't even put plastic under her home, and the way they wrote up the sales paper they charged her for a front deck with a ramp and she has never had one on here. The front door is not even square so it has had a gap in it.
You know what gets me between salesman and closing attorneys? They should have known better to do that to someone that has mental and physical handicap. And also be aware who they get you financed thru cause if you own your land they will make you put that up too. I don't really understand if someone puts that kind of money down why would you have to do your Land too. There is a lot more than I can say that's wrong about all of this and her home. I have left messages and no one will call me back. So if someone doesn't contact me pretty soon, I will be looking for legal counsel on this situation.
Since all of this has happened now we have to stop looking for a bigger home, where my boys doesn't have to sleep on the floor in the living room. No Privacy. So Be Aware of what you're buying and make sure that you have someone you trust with you to help look over your paperwork cause if you have life changing events going on you may need an extra opinion. The way I see it don't trust no one, cause a salesman makes a Commission. He did on my mom and so did Clayton Homes and the mortgage company. That's not fair to someone that is on disability. Lord, I hope we get help. Thank You!
Hi Sonja, we are sorry to hear about the experience you and your mother are having with her house. A member of our Customer Advocacy Team will be in touch with you shortly.
Reviewed April 20, 2018
I've had many problems here at Clayton Homes. I still have problems in here, things that should have been caught before the home ever left the factory. I'm handicapped in some ways and I'm not able to get down on the floor and look on the cabinet, but I had somebody here working for me and trying to repair some of these problems. And he asked me if I knew I had a big hole in the back of the cabinet. I managed to look and there was a 6 x 6 hole in the wall where the countertop is, next to the refrigerator, down on the bottom build. I can't get down 'cause I can't get up after. The insulation is showing and I could see the wire. They put the thing where you can charge your cellphones, which is fantastic, but they just left the hole there and they never repaired it. And on the inside of my cabinet, it's stapled together on the backside. They have writings on the cabinets where they were measured. It was like they were writing down notes.
I've had some exceptionally nice people contacting me from Clayton. They've gone over backwards to help me. However, they should have been in here over a month ago. They were supposed to come in and fix something, and then they got busy and they didn’t have the time. But this home was moved into in September, and I'm still living with things like that. Oregon did a fantastic job coming out here and fixing what they could. They spent two days working on my home trying to correct things. Some of the people were very nice to work with, but they just didn’t seem to have the time to follow through.
I've got a lot of money put in this besides the home because not being able to climb the stairs, I had to put a ramp in. I've got all beautiful vinyl covering my carport and my porch. This home is beautiful and everybody comments on it. But I've given up with trying to get Clayton out here anymore. I'm paying somebody to come in, and Clayton should have been doing what's not done. I'm a firm believer that no one bothered to inspect this. We had a walkthrough here, but I never cared to look for things that have shown up here. With all my cabinets in the kitchen, they cut the word on the wrong side, so it's splintered all the way around the cabinets. And so, they had to come in and put molding all around it to try to cover that up. Some of it worked, some of it didn’t.
Now, I have another crack in my kitchen and I had a huge one here. I was having trouble getting things done with Clayton, and so they sent somebody out from Oregon to take care of me. But more things have shown up from that time. If they can't call me or come when they say they're coming, I told them they have to take care of their alternatives. Now, I'm waiting for someone that had to come back here and do some more stuff in the house for me, which is extra money that shouldn't have happened.
At this point, I wouldn't deal with Clayton Homes again because things haven't fallen through and whoever was the manager there is no longer there. I'm not satisfied with them because they haven't taken care of the problems. They ought to change their management. To this day, I'm not sure I even got the house that I bought. The one I had looked at had mint green glass tiles in the kitchen and that was great. What I have here is olive. I worked for the biggest sub-divider and builder in Southern California for many years, and they always sent the best ones in the office out to check all their new homes before people even got in them after they bought them and purchased them.
Mary, we are sorry to hear about the issues you're having with your home and in getting some of your repairs done. We are going to follow up with you directly to get some more information on the situation.
Reviewed April 20, 2018
I’ve lived in trailer houses since 2000 and I would tell my friends to go to Clayton Homes. The sales reps from Clayton Homes were okay and the interaction with them was fine. When you come from one home that used to be a model home and was bought 12 years ago when they were cheaper at that time but you got more for the price to what they’re selling now with the dark floors and stuff, it’s a change that you have to get used to. I like the trailer I have now but at first it was just dark. When I first came there, the repairman came out due to a major issue such as stuff that happens when you move the trailer into a lot. But since then he has been out twice to fix things here and there and he is the best I've ever had.
Nora, thank you for taking the time to let us know about your home buying experience. We're glad to hear that it's all worked out and that you are enjoying the home. Congratulations on your new home!
Reviewed April 19, 2018
We were looking for what we wanted and this was going to be our retirement home and my wife and I both liked this one. Clayton Homes was awesome and topnotch. They were very good and did what they say they were gonna do. They helped me when they could and I appreciate them. I wouldn’t be reluctant to go back to see them. They were a good dealership to work with and I had a good experience with everybody I dealt with out there.
Allen, we're so glad to hear that! We love hearing from satisfied customers. Thank you for taking the time to share your feedback!
Reviewed April 19, 2018
The consultants at Clayton Homes have been helpful and they seem knowledgeable. They explained the home purchase pretty well. The communication was good. They had a representative there that I have a card and phone number. And sometimes she calls me, sometimes I call her if I have any questions. But they always address them in a kindly manner. There were just some things that I feel like should have been done in the factory better than they were done in some construction things in the house. I talked to where we bought the home and they came out and fixed it. And they did agree that it was an issue with the manufacturer. I’m satisfied and they did a good job. So go check it out.
We're glad to hear that everything went well with your home buying experience, Janice. Thank you for taking the time to share your feedback with us. We're glad the Home Center was able to address all of your issues! Congratulations on your new home!
Reviewed April 18, 2018
Everybody at Clayton Homes has been really good to me. I went in and talked to Tammy who's been friendly with everybody. She takes care of people how they're supposed to be taken care of and waits on everybody. The guys back her up too. I went to three houses and a lot of the same units don't look like a double wide, but look like a regular house which is really nice. I kept going back to the first house I went to and ended up buying that one.
Tammy and the guys did well and everything worked out pretty good. The things that they had to come back where they hauled it over here, they had to put it together. Also, they're still checking on me. I've told about Clayton Homes to a few of my friends and it's helped them. My cousin has bought a house from Tammy and I have another friend who is going to see Tammy about getting him one.
We're thrilled to hear that you had such a great home buying experience with Tammy and her team, Melonie! Thank you for taking the time to share your feedback, we really appreciate. We are also very flattered that you've recommended us to your family, thanks! Congratulations on your new home!
Reviewed April 17, 2018
In 2008 we bought our first new home from Clayton mobile homes Hattiesburg, MS. We were in heaven... finally a place of our own we could live the rest of our days in. Within the first week we noticed cracks in the ceiling on every drywall joint. No problem. They sent someone to fix. A few months later I noticed the porchlight globe was full of water. So I caulked around the light and thought it fixed. Next rain full again. Only one place could be coming from... Inside the wall. Then front door would leak. Now it's completely rotted out. Rained stains in every room.
The wall in the hall is bowed beyond belief. Floor will be wet when raining. Got on roof. Underneath the shingles the plywood is completely rotten. Insurance tells us it's normal wear and tear!!! Finally broke down about a year ago and sent an email to Clayton Homes telling our story. They promptly sent us a thank you for your business email with a catalog of the newest Clayton mobile homes! So what will it be this time? No answer at all?
Hi Donna! We are sorry hear to about the issues you are having with your home. A member of our Customer Advocacy Team will be reaching out to you shortly to gather more information on the situation.
Reviewed April 9, 2018
I went out riding around as I was looking for a modular home and I happened to stop at Clayton Homes. I liked the way the home looked, the people that I dealt with, and their courtesy and knowledge. It was exactly what I wanted and that’s the reason that I bought one. The consultants were excellent and did different things. The man that did the appraisal and a lot of the paperwork and the woman knew her business and seemed to know more about everything including all the paperwork that had to be done too.
Their reps knew what they were talking about, told us what things will be, and when I asked them a question, whether minor or major, if I called them, they always responded and made sure it was taken care of right away. I told them what I’d like to have and they took care of that. The inlay in the living room and the kitchen part were dark which I didn’t want, and they painted it exactly the colors I wanted. Also, I took out the bar and put my dining room table there. Clayton Homes did everything I've asked them and I would definitely recommend them.
Thank you so much for taking the time to share that wonderful feedback with us, Edith! We are thrilled to hear that your home buying experience went so well and that you are happy with your new home.
Reviewed April 6, 2018
I bought my home almost 10 years ago, but at year 6 I started having problems with the floor on whole back section of the house. It started with 1 it seemed like sinkhole, but then another showed up. Have had it looked at under the house and there are no leaks anywhere to cause any floor damage. Everything looks fine underneath, but at the surface it is all falling in, everywhere you step there are soft sink spots and some are large. Have called manufacturing plant that made this home, but no one will return my calls. I need to know what is going on. I am disabled and my floor is very uneven. After the end of the 1st year I called the sales office to see if someone would be coming to adjust the leveling and they told me no. My former house, they releveled after 1 year and I never had any problems. I just want someone to take my floor seriously. I Did not have a custom built 85,000 dollar house to have these kind of problems.
Hi Melinda, Thank you for bringing this to our attention. We sincerely apologize for anyinconvenience you had with Clayton Homes.
Reviewed April 3, 2018
I checked places that service with Clayton Homes because I like their model. I found the one in Lowell because I lived in Tulsa at the time and the salesman was very helpful. I wasn't quite sure about the one in Lowell so I went to another dealer in Missouri they were nice, but they were not as workable in helping me and helpful as the one in Lowell. And so I paused for a little bit. I used the dealer in Lowell and the salesman listened exactly to what I was needing and wanting and did the paperwork. They're good and their customer service especially is above and beyond. And then everything was on time. I was kept up on the process and I was also called by Vanderbilt, and they were really great and helped me a lot, too. Nothing was delayed and I got everything that I was supposed to get. They followed through and Sherri was amazing.
I moved from Tulsa and I've only been in the home since September. It takes a minute for everything to settle in but it's wonderful. My thermostat was acting up over the weekend and when I called Sherri on Monday, she had a guy out the next day and replaced it. And everything that they stated that they were going to do, they did. I did a lot of research before I chose Clayton. I went through floor plans and talked to different manufacturing companies, and didn't really find the one that I wanted the most until the one with Clayton. It had a good floor plan, a good site, and it included a lot of things, like the porch, using the air conditioner, and the underpinning. Also, I didn't have to get caught having to spend extra for something I didn't know I signed in. So, I would highly recommend Clayton, particularly the one in Lowell. I have recommended them to people and told them that they are the only one to talk to.
Wow! Your review is music to our ears, Marie. Thank you so much for taking the time to share the wonderful experience you had at our Lowell location with us! Congratulations on your new home.
Reviewed April 2, 2018
I had numerous problems from the beginning. I was working with one salesperson, she started my process and then quit. I then because I needed a home, worked with the Sales manager, who helped me finalize my home plans. I put money in escrow on Sept. 1st, not a very cheap single wide 90K. 16x60. Went back a couple of times to clarify things, as between the first person and second person things got put in incorrectly. They told me 5-8 weeks. Home arrived on site just before Thanksgiving. The person who delivered it hit the home in the posts in the of driveway, and got stuck. So they set the home on the supports. I paid for brick skirting. It went up to about 6 inches from the frame, a quite large gap. So they came out and covered it with a "Belly Band" is what they call it. Contractors were very rushed and tired. Work was sloppy.
We did a walk through mid-December, I refused to take possession and to release funds till the worst of the worst was fixed. Missing grout and badly set tiles on both the backsplash in both the kitchen and bathroom. Holes and humps in the flooring. Deformed baseboards. They came in and over 4 days appeared as the worst was repaired. Replaced flooring vinyl is the same color but a completely different texture. I just want to cook Christmas dinner. So took possession a few days before Christmas. In the following weeks, they replaced the kitchen faucet, bathroom vanity faucet, toilet seat, toilet mechanism, chip in the counter, chip in the hardwood, cracks in the wall corners, shower doors. Back doorknob and locks. We complained the floors were cold, they said, "We put in vinyl." That was the explanation.
So my husband who works up north, fixed some things. Caulked the backsplashes, as no caulk was there. Caulked the exterior of windows, siding that was not flush. And went under the house and saw so much gap between the brick skirting and the belly band that there was in places an inch gap. So he then filled the gap with filler. Floors got warmer. These repairs no one has offered to pay us for. Since have been put off for over a month by the customer care person. Who finally came out to see with the sales manager, to look at what I am complaining about. They had excuses for everything. Baseboards not flush with the floor "settling". No they came like that and they just filled the gaps with caulk. I still have cracks in the corners, window frames that have up to a half inch disparity from one side to the other, well they admit, that is bad. So I address the 3 more holes in the floor, the uneven sloppy, gloppy caulk.
The overfilled corners, paint that washed off the wall? Well, he said our paint is not washable. Visible drywall tape, "Oh those are trowel marks." Like that makes a difference. The interior and exterior workmanship is just sub-par. But they tell me my standards are too high. Nothing is flush, nothing is even, materials are the cheapest they could have installed. Would have expected these problems in the same size at 30-50 k but not at 90K. And now they have offered me a small sum to make the repairs ourselves, or have them do it, but was told that of course, I would not be happy because my standards of workmanship are too high. Perhaps theirs are just way too low. Oh yes and I am being condescended too in the process as well.
Thank you for bringing this to our attention, Toni.We apologize for your recent home buying experience and would like to assist you. Someone from our team will be following up shortly to discuss your experience in detail.
Reviewed April 1, 2018
We were in search of a place and we weren't 100% sure about our credit, so we went to Clayton Homes in Evans, Colorado and hooked up with a man named Tony. He went through the process very thoroughly, very clearly and answered every one of our questions. He asked us how much we wanted to put down and we told him the amount. He told us that even if we didn't have the best credit in the world, with that type of downpayment, we could definitely be able to get in. He worked up the numbers, and then it turned out to be right exactly what I could deal with. It all went through pretty quick and easy. And he did quite a few follow-up phone calls and making sure that everything was good. He still keeps in contact today. And I highly recommend Clayton Homes to anybody who might be looking for a mobile home.
We were actually looking to try to get the four-bedroom but they didn't have any lots available at the time. And so, we just went ahead and decided to take the three-bedroom maximizer that was out there. And it turned out to be a wonderful home. The only downfall that I've seen with it is with the blower for the heater and air conditioner. It's extremely loud, and that is something that's getting pretty difficult to get used to. But I'll look into finding and upgrade to a little better in the future, and get a lot quieter blower for that.
We're so glad to hear how well your home buying experience went, Kevin! Thank you for taking the time so share your feedback with us. We'll be sure to pass along to Tony's team how much you enjoyed working with him. Congratulations on your new home!
Reviewed March 30, 2018
Clayton is the way to go for those that want to put a house up and get in it real quick. We went up there and once we got the down payment, the house was up and ready. The lady that sold us was real nice and helpful. They always call you back real quick and get back to you. Even with some stuff that might not have been right after we bought the place, we call them and they'll be out in a day or two to fix it, so I'm real pleased with that. It was a really good experience.
We're so happy to hear that your home buying experience went so well, Luther! Thank you so much for taking the time to share that positive feedback with us. Congratulations on your new home!
Reviewed March 25, 2018
I've had nothing but good experiences with Clayton. We decided to buy a home from Melissa and we really liked the way she took care of everything. She knew by talking to us exactly what we were looking for. The home buying process was very easy. We had trouble getting permits and I was about ready to give up, but the people at the office, especially Melissa, kept digging until we got everything straight. We've been living in the house for eight to nine months and it's very nice. My wife fell in love with it as soon as she walked in. When most people walk in, they don't realize it is a modular double wide type home until we tell them. The quality is very good. Whenever I call, the Clayton reps are right there and they don't give me a runaround. They come right out and fix whatever little problem we have and I'm very pleased with everything.
This is great to hear, Randal! We are so thrilled to how happy you are with both your home buying experience and your home. Thank you so much for taking the time to share your feedback with us.
Reviewed March 23, 2018
We worked with Tammy from Clayton Homes for years. She helped us for a year to plan on the purchase of our home and she was absolutely wonderful. And all the other people that worked at Clayton Homes have been great in helping us as well. The very first initial meeting that we had with Tammy and everyone at Clayton Homes was six years ago. We didn't come back for a couple of years. But during the whole time, they've been very helpful in helping us get ready to purchase our first home.
We had a bunch of changes whenever we picked our home out. And we were almost to the end of signing everything. And a little fine line came through on our property with our deed, so we had to stop. It took us about another year before we could go on and finish the full process of purchasing the home. During that time, we had already picked out a home and then when we came back almost a year later, they had to help us find the closest thing we could get to it. And then they helped us customize it so it would be that first initial home that we picked out.
We've had our home for a year now and it's everything that we wanted. Mark has made a couple of little repairs that have been wrong with the home throughout the first little bit of living here. We're all very happy and I've recommended them. They almost make a family with you. They're very personal people and they like to make that you're happy.
We love hearing stories like yours, Amy! Thank you so much for taking the time to share your home buying experience with us. We'll be sure to pass along to Tammy's team what a wonderful job she did working with you! Congratulations on becoming a homeowner!
Reviewed March 22, 2018
I worked with Christy and I gave her a hard time about the mobile home last September, but she has been great to work with and we became friends because we were dealing with each other for so long. She was very personable and helped me with anything I needed done. I was looking for a 14 x 60 trailer and after talking to Christy, she told me that she can get me a good deal on one but we had to order it already because they were out of them. By the time that I got mine, she ordered five of them and got four. And they were gone withing 30 days.
They lifted the trailer on the lot for me because I've had some problems getting my property closed down in White Lake. They held it as long as they could and then the gentleman pulled it to his lot in Fayetteville and left it down there for about a week. And then he pulled it on down and set it up there in about four hours. And then Josh, the maintenance man, had been out twice doing things that need to taken care of, and I've been very, very pleased with him. I would highly recommend to anybody who's looking at a mobile home to definitely take a look at Clayton Homes. We're all pleased with our mobile home. We had it furnished, and now I'm waiting for the weather to break down there so I can get in there and get my underpinning down and my porch and we're ready to hit the lake.
Thank you so much for the wonderful feedback, Rodney! We'll be sure to pass along to Christy's and Josh's teams how pleased you were with their service. Congratulations on your new home, and we hope you enjoy the lake this summer!
Reviewed March 21, 2018
We went down a few years ago to Clayton Homes and looked at one of the homes. With the way finances and stuff were, we weren't able to do anything at the time. So, once we saved up some more money, we went to buy it. We had really good interactions with the people who worked through Clayton. Anytime we had an issue or questions, they've always been right there and upfront. They told us how things was going to be and helped us out tremendously. The people they contract out to come to do repairs on the home have done really good, too, as far as their work.
I was actually really well pleased with everything that took place. I knew that it was going to be a little bit of a lengthy process because of having to get all the paperwork done and everything I got that they have to collect as far as income-wise. But we got the home around the time that they said we were going to get it. When we first got the home, there were a few things that had got messed up but it was of no issue because they got right on it, fixed it up and they kept calling to make sure that everything was okay. Clayton Homes would definitely be someone that one would go through for to get a home. As a matter of fact, I have told several people who I work with and have been looking for a home, that they should go through Clayton because we had a really good experience with them.
Dollie, we greatly appreciate your feedback! We love hearing when customers are so happy with their experience that they are willing to recommend us to others! Thank you for such a wonderful compliment.
Reviewed March 20, 2018
My mom and dad bought a home from Clayton Homes. Then, I went and talked to them and got along pretty well with the people. They helped me out and I decided to go with them because they were great. The buying process was simple and easy. We paid the down payment, got with them, and they brought the trailer out. Two weeks later, it was set up and ready to go. And anything we've needed and called them about, they responded quickly. They've got out there and fixed anything we needed to be fixed. It has been wonderful. I'd tell others to go with Clayton Homes because they do it fast and it's painless.
Thank you so much for sharing your home buying experience with us, Amy! We're happy to hear that everything went very smoothly for you. Congratulations on your new home!
Reviewed March 18, 2018
Shortly after my home was set up, I noticed a leak in the ceiling over the bathtub. I called the dealership, someone came out and it was "fixed". The next time it rained I decided to take a look. Leaking still. I called one of my neighbors who does roofing to take a look. He said that there were loose shingles and that the drain pipe had been put in backwards. He fixed the problem. No more leaks. I called the dealership to tell them this and they were quick to say that it was not true. Yesterday, I had my neighbor come back to fix another leak in the kitchen window. Of course I am concerned that the water is going in between the siding and inside wall which he said was possible. It appears that the materials on the home don't meet as they should. I have two neighbors with Clayton Homes that have also had the same problem.
Updated on 4/18/2018: I finally received a response from Jill ** who was getting in touch with Clayton's Oxford plant. She stated that the manufacturer has done all they are going to do about the leaks in my 2 year old home. She offered to locate someone in the area to do repairs for me. I know that it's been over 2 years since my purchase, but somehow, it just doesn't seem right that I have to repair leaks in this home. Again, I sold a nice home to buy this home so I could retire. I put a down payment of $25,000.00 on it. Now it leaks. So very sad that these people will not be held accountable.
Darlene, we are sorry to hear about the issues you've experienced with your home. A member of our Customer Advocacy Team will be in touch with you soon to gather more information.
Reviewed March 16, 2018
Everything has been wonderful with Clayton Homes. We picked out a home that was on the lot and we really loved it. It came when they said it would and it's a beautiful home. Cara, our consultant, was great and even gave us her cellphone number. She said that if we needed anything or didn't feel like we were getting what we needed, we could call her directly and she'd get on it. But we’ve never had to go that route. If a friend would ask us about Clayton, we'd tell him to go down there and talk to Cara. She brought in her supervisor, too, and he was part of all of the paperwork. So everything was right at the table, right when we needed it, and they were very open.
So far, we're having a few little pits and pats with our modular home. From where it moved to where we’re at now, there were some bumps but we’re working it out with them. It’s the same thing with a brand new home where things need to be repaired here and there and you’re still under warranty. Anytime we needed any work done or something came up, Clayton always sent somebody out. It's usually TJ and he's been pleasant. When the kitchenette part of our counter top was very loose, their guy also came out to work on it.
Tina, thank you so much for taking the time to share your home buying experience with us! We are so pleased to hear how well it went and how much you enjoyed working with Cara and her team. Congratulations on your new home!
Reviewed March 16, 2018
When I bought a brand new unit from Clayton Homes, my home consultant was perfect. After it got installed, they made their last look around and took care of little issues of any sort that might not be exactly right. But after that, it was a done deal and they washed their hands off. I had to go ahead and change out six plugs because of faulty workmanship on the electrical on the inside of the mobile home. I took care of it and I didn’t make an issue of it. But Clayton might have to look into something of that sort where they could make a happy customer happy because he shouldn’t be responsible for that. So, I was satisfied with the home buying thing but Clayton has a flaw in their system that they need to try to take care of. Other than that, they got good service and I'd tell a friend to buy a home from them.
Thank you for taking the time to share your feedback, Ernest. We're glad to hear that your home buying experience went well. We apologize for the issues you had with your home after the fact and will pass along this feedback to the Home Building Facility where your home was built.
Reviewed March 16, 2018
I am very satisfied with Clayton Homes. About 20 years ago, we bought a mobile home and it was quite a trying experience. We thought we were buying a mobile home that included a deck, steps, air conditioning, and all the good stuff. Then we found out when we went to close that there were things that weren't included and we had to pay an extra $4000. Another dealer that I talked with previously to Clayton Homes said he would come look at my trade-in. But he wouldn’t give me any concrete prices as far as what the deal was going to cost, and when he was going to come by.
Go see Jim and Carl over at the Morganton branch and they’ll give you a good deal.
We are so glad to hear that your home buying experience was much better this time around, Harrison! Thank you for taking the time to share your feedback with us and for choosing Clayton! Congratulations on the new home!
Reviewed March 15, 2018
My wife bought a Clayton home in 2003 from Conway. She picked that one out and we had it moved. Unfortunately, with Conway, we had a terrible experience and we had dedicated ourselves to not going to go back there. But knowing that we needed a bigger home now, I decided that I'd drive by there and see what they had. I tried to work with them but I did not feel that it was a good place for me to do business. So I drove to Florence one Saturday with my wife where they had several manufactured homes. I got to meet with the folks from Florence and I have nothing but good things to say about them and their level of service from Andy, Stacy and Happy who oversaw everything. As a matter of fact, I tell anybody that lives in the Myrtle Beach, Conway, Georgetown and the Andrews area that the hour and 15-minute drive to Florence is well worth it.
We made several trips to make sure that this was the home that we wanted because we figured that it would be our forever home. I'm 48 and my wife's 50 so we understood that signing a 20-year note was going to put us past our 70s, and we would not typically look at houses again at 71 so we wanted to make sure we got all the upgrades. I was the one who was more concerned about the process of how the house was built while my wife was more worried about the cosmetics. When we went in and it was our first time there, I met Andy who became my salesman and he gave us the freedom to walk around and look at it. Once we landed on a home, we made sure that was it.
Andy wasn't afraid to ask for the sale and I'm in sales so I knew how important that was. He answered every one of my questions and when the time came, we decided we loved the one that was on the lot. We went with the biggest one at the time, the ROCKETEER 7. Andy took his time with us. We looked at colors for the cabinet, the carpet, the flooring, the hardwoods, what we could take in, what we could take out and upgrades. When you get a new home, there's got to be some touch-ups here and there and they worked with us. It was a pleasant experience.
We started shopping in January and it took a little bit for us to decide it what we wanted to do. We made that decision somewhere around the 1st of March. And we did credit apps at that point and we closed it the end of March. From there, it took six weeks or so to get the house to Florence. We went out, inspected it and got the house on the land. We got set up and me running to the county doing all I had to do. Sometime in June, we were moving in the house.
The overall quality of the house is good but there are some things I wish that they could fix like when they put the crown molding on the ceilings because mine's sheetrock. But other than that, as far as the quality, I'm happy with everything. It was not rushed, there was fair pricing, and there was service after the sale. Clayton should give their Florence office an award for just being the best, I would highly recommend it.
Where I live, a person who owns a mobile home park has dealt with the other office in Conway which is only 15 minutes from my house. He sent three people to them and his son even bought a house from them and it's been a horror story for them. When you have a man who owns a business like he owns, he probably has a hundred homes and he owns several himself, it seemed like Clayton would want to go above and beyond. And I told him he should have gone to Florence. And I want to keep the money in my community here just like anybody does. Customer service goes a long way like that of Andy and Happy and Sandy. Now, my daughter's looking at buying a home at Clayton in Florence.
Charles, thank you for taking the time to share your feedback with us. We're sorry to hear about the experience you had at Conway, but it's good to hear that you were able to move forward with Florence. Congratulations on your home!
Reviewed March 15, 2018
I would highly recommend Clayton Homes. The whole staff down there was excellent. If we had questions, we’d call. In the beginning, we thought of buying a home but when we went there to see what stuff they had and after Angie explained their process, we ended up not doing the house. Also, we changed our mind a couple of times about which mobile home we wanted, and they didn’t hesitate to fix it and resubmit it. The whole process took a month. It was really good.
We're glad to hear that Angie helped you find the right home for you, Josephine. Thanks so much for taking the time to share your home buying experience with us.
Reviewed March 14, 2018
A few months ago we decided to give Clayton Homes in Charlottesville Va a try, we went in and met a guy named Michael. He sounded like he knew what he was doing in the beginning and we trusted him. He rushed us for the deposit and we did everything he asked on time! Once he received our deposit he never contacted us back unless we pressured him! We had chosen a land that we wanted and we even got down with our pre approval process. He never checked on us and he never went and found out about the land like he said he would in two days. He lied! And because of him we lost the land we wanted and when I emailed him about it he said that he would get info on the land and this is over a month after he said he would have gotten it done!
We messaged the guy about the land and he told me that the land was sold of. It was that easy for me to find out. How come he couldn’t over a month? After I told him we wanted our deposit back he was trying to get us to buy a different piece of land that we do not want because it will end up costing us more due to his unprofessionalism! And he told us he would get back to us about our deposit and I have emailed him and he has not responded even after telling us he dropped the ball with us! We are not the first people he has done this to! Thanks.
Kimberley, we are sorry to hear about your experience in Charlottesville. A member of our Customer Advocacy Team will be reaching out shortly to gather more information.
Reviewed March 14, 2018
If I ever run into anybody wanting to get a home, I would definitely suggest Clayton Homes. The home buying process was excellent. Darnell was my salesman and Mike was the manager. I was in contact with all of them and they made the experience perfect. As far as the forms that they needed, Darnell helped along every step of the way. He was able to fax, email and do whatever he needed to do to make it as easy as possible for me to buy a home.
Jacob, we're so glad to hear that you had such a wonderful home buying experience! Thank you for taking the time to share your feedback with us. We'll be sure to give an extra thanks to Darnell and Mike for the great job they're doing!
Reviewed March 14, 2018
Clayton Homes have been good when things need to be fixed and they're good about coming out quick. The whole process took six months. And the people I worked with gave a lot of information and stayed on calling me back, as well as texting me. If a friend would ask about them, I recommend they go to the Lexington location.
It's such a compliment that you would recommend us, Kelley! Thank you so much for taking the time to share your feedback with us. We're glad that you had such a nice home buying experience!
Reviewed March 14, 2018
The Clayton Homes consultant was very professional, letting me know how everything was working out and trying to inquire everything about me. They kept us informed on everything and what we were approved for. He also kept me in contact. The application took two and a half weeks at the most, but everything worked for the best. It was a good experience.
We're glad to hear your home buying experience went so smoothly, Ensley. Thank you for taking the time to share your feedback with us!
Reviewed March 13, 2018
Clayton Homes have good people and they take care of you. I was going down the Interstate to buy a trailer from somebody, but I drove by Clayton Homes when I got on the service road so I turned around, went back, and called in. Michelle was the exceptional sales lady who showed me everything they had on the lot and I picked out one and bought it. I paid cash for the trailer and they delivered it in about a week and a half then they came back to put the steps in. I've enjoyed the trailer ever since I've been in it and it is a nice trailer. Everything works.
That's great news, Raymond! We're happy to hear you had such a great home buying experience with Michelle. Thank you for sharing with us!
Reviewed March 13, 2018
The Clayton Homes representative I met with did well. He was really nice, polite, and worked with us very well. With the home buying process taking about a week, we purchased a home and had it brought in. They set it up pretty well but the siding man worked by himself and we ended up figuring how to pick up. He didn’t nail it on good, so I took it upon myself to reapply to the house and put it back together. Everything else was a go. I’d recommend Clayton Homes but I'd tell the others to inspect after they set it up to make sure they’re happy with what they bought.
Marvin, thank you for taking the time to share your feedback with us. We'll be sure to pass along the information you provided about setup. We're happy to hear that overall, you're happy with your new home!
Reviewed March 13, 2018
The home buying process at Clayton was wonderful. We were very welcome. The seller, Brent, treated us just like family the whole time we were there. Anything that we asked, he was able to answer. He took care of me, my wife and our girls very well. The process was done within weeks. Also, whatever we felt like we wanted to change about our home, they complied with it very well. Instead of getting the underpinning and the steps, we took the money and we put a fireplace in our home. I was able to save money in that situation because it was going to cost so much to get the underpinning and the steps. And it was actually cheaper to get the fireplace instead of those two. Plus I put the underpinning and steps in myself.
I'm waiting for them to come out and make a few alterations to some stuff. Our outside receptacles don't work right now, and they're supposed to come out and take a look at it and find out what problem it was. A little bit of our trimwork has come off the wall, so they're supposed to come out and fix that also. But I'm fairly satisfied with everything. Clayton Homes has very well-built homes and very good people to work with. We have already referred them to friends.
That's wonderful to hear, William! Welcome to the Clayton, family. Thank you for taking the time to share your home buying experience with us. We also sincerely appreciate you recommending us to others!
Clayton Homes Company Information
- Company Name:
- Clayton Homes
- Year Founded:
- 1934
- Address:
- 5000 Clayton Rd.
- City:
- Maryville
- State/Province:
- TN
- Postal Code:
- 37804
- Country:
- United States
- Website:
- www.claytonhomes.com
