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Clayton Homes Reviews

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About Clayton Homes

Clayton Homes is a manufactured home builder that offers an array of home types, from traditional site-built homes to tiny homes. With a focus on green building practices and multiple customizable features available, Clayton Homes can help you achieve homeownership within your budget.

Visit www.claytonhomes.com
Pros
  • Customization available
  • Choice of quality home brands
  • Energy-efficient homes
Cons
  • Potential land restrictions
  • Complex modular home financing

Clayton Homes Reviews

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    How do I know I can trust these reviews about Clayton Homes?
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    Page 22 Reviews 2925 - 3075
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 29, 2018

    We went to all of the home builders in the area and Clayton Homes had the best selection and customer service. They led us through the whole process from the beginning to the end and it was really seamless. They didn't pressure us at all either. We also had open access to everybody in the whole process. They were right there so it was very good. The general manager was right there with them as well. We worked with Rico and we were impressed with his openness, candor and willingness to work with us on what we wanted in the home.

    We went with the modular home and we totally rearranged the whole thing. We based the whole floor plan of the design with the model we picked then they got with their engineers and did it for us. We put two masters in the home. We took another bedroom out and made a great room, and it's beautiful. The only thing I could recommend is that Clayton ought to offer more outlets in the closets and in the bathroom. That's the only thing we found lacking. But at the time, we didn't think of it ourselves either. It's not typically where you would put an outlet.

    I would tell anybody who is even thinking of a mobile or modular home to go to Clayton Homes because the company will give them the straight scoop on it. Clayton Homes will lead them the whole way through it and what's best for their situation. We've even let Clayton know that they're welcome to share our home to any interested buyers who would want to do the expansive thing that we did. We've even left the key with them so they could get in if they wanted to. That's how satisfied we are.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Wow! Cheryl we loved reading your review! Thank you so much for sharing your feedback with us! That's so wonderful that you were able to customize the home to be exactly what you wanted! We're also so glad to hear that you loved working with Rico, we'll be sure to pass along your praises to his team!

    Your feedback regarding the outlet placement is great! That type of information is very important for us to get to our Home Building Facility. So thank you for bringing that to our attention as well! Congratulations on your beautiful new home!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 28, 2018

    My husband and I bought a home from Clayton Homes for my mom. At the time, they had affordable pricing. We dealt with a very professional home consultant and everything about the purchase process went smoothly. Currently, my mom lives in the home but whenever she puts in a request for repair, she does not feel that it is addressed quickly or if someone comes out, they tell her that a part has to be ordered. She has to chase them down to get things done.

    Also, it is very hard to get a hold of the person I’m looking for unless we call him on a cell phone. We called Jeff many times and we were told that he was with a customer and they will have him call us back. Still, when we got the person on the phone, it went just fine. Manufactured homes have come a long way from what they used to be and it is a lot better quality than what we were really expecting.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Well it's great to hear that the home buying process went well and that the home's quality surpassed your expectations, Elaine! Thank you so much for letting us know. A member of our Customer Advocacy Team will follow up regarding your feedback about repairs and communication.

    Verified purchase
    Staff

    Reviewed Oct. 28, 2018

    I lost my house in a fire and we were trying to decide what to do. A friend mentioned about Clayton Homes and we decided to go that route. I'm happy overall with the home buying process and it took about 4 months from beginning to end. I signed papers really quick but waiting on the house to be ready was what took the longest and it wasn’t no time hardly. My home was based off of a lot model and other than getting the basic carpet, everything is great. The Clayton representatives were all awesome to work with and Clayton made my experience super easy.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    A super easy home buying experience is what we strive for, Jessica! It's great to hear that's what you experienced. Thanks so much for letting us know how well everything went and how happy you are with the home! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Oct. 28, 2018

    My sister and I inherited my parents' properties and we have three rental properties that have homes (an older trailer and a mobile home) on them. We wanted to replace one, so we went through two or three different manufacturers to look at homes. We worked with Clayton and they worked with us beautifully. They did everything we asked and bent over backwards to help us out any way they could. We wanted to change a little of the way the trailer was set up (take one wall out), and they did that for us. Ed and Bill were excellent to work with. We have another home we will replace within the next two years, and we'll definitely be going to Clayton Homes. We had a very good experience with them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    That's so wonderful to hear, Cliff! We sincerely appreciate you taking the time to share that positive feedback with us! It's great to know that you were so well taken care of and that you enjoyed working with Ed and Bill. We can't wait to have you back when you're ready to replace the other home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 27, 2018

    Clayton Homes is a great company. Everybody that I had talked to liked the way their homes were built better, and this is the second trailer that some of them have had. They had gone with another company and the same with me, too. I had went with Fleetwood. There were more options with Clayton Homes, and they weren’t as plain on the inside. I dealt with Cassidy, Roger and Steven and they were very easy to work with. They talked out all my concerns and then gave me different ideas I wouldn’t have thought of. Casey, the guy we bought the home from, was really knowledgeable on everything, even though he was really new. He was very personable too. He would text me back if I texted him, or if he missed a call from me because he was with another client, he would call me right back.

    They had messed the locks up a little bit, though, bringing the home in so I had paid for some locks, and then they paid to have it fixed. To me, that means a lot for them to have that fixed because I don't think some other companies would have done that. The only thing is that the home was so heavy. It dug in the walks into the dry land, so it made it muddy again. Still, I’ve already recommended Clayton to tons of people, and I have told friends to go to the one on Clayton Highway and ask for Casey.

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    Clayton Homes
    Response from Clayton Homes

    We appreciate you taking the time to tell us how great your home buying experience was, Amanda! We're thrilled to hear that you enjoyed working with Casey, Steven, and Roger! We'll let their team know you were bragging on them! Congratulations on your new house, Amanda!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 27, 2018

    I had made up my mind that I was gonna get a mobile home. I’ve had one in the past, so I stopped at Clayton Homes. There’s a mobile home dealer across the street from them as well. So, I went in and checked out both of them. And the people at Clayton were really helpful, they answered any questions, and they kept in touch with me. I felt like that was probably the best place for me to buy a mobile home.

    Clayton's team knew all of the specifications and everything about the mobile home. I told them how much money I had to spend, and that I couldn’t go over that amount. So, they did everything they could to keep it in that amount for me. The home that I'm set up with is good. I kinda wish I could’ve afforded a more expensive one, but I didn’t. Still, I really like my new home. I would definitely recommend Clayton Homes. They have really good people there. They care about taking care of me. There were a couple of times I’ve called them to have them come in and look at something, and they’ve always been right there.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Lisa, thank you for choosing Clayton! We are so happy to hear that your home buying experience went well and that we were able to keep everything in budget. We do truly care about each customer and we're glad to know you felt that. Congratulations on your new home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 27, 2018

    The people at Clayton Homes knew their job, they were knowledgeable of what they do, and they guided me in the right direction. The communication throughout the home buying process was great. They kept up with us. Initially, we went around looking at others, but we didn't see anything that we liked, so we came back to Clayton Homes. The person who sold us the home was easy to talk to and took time with us to explain everything to us.

    Our new home is good. It’s something to get used to because it’s a mobile home, and we’re not used to a mobile home. We had an issue and they took care of everything. They let us know that if we have any issues, we can call them and they’ll come right out, which they did. They’re still calling and letting us know if there’s any issue still, to give them a call. It’s like a friendship between us, so all I gotta do is call and say, “I see something.” I would tell my friends about my experience.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    That's so wonderful to hear, Denise! We love hearing that you were so well taken care of. We appreciate you taking the time to let us know that your home buying experience went so well and that you're satisfied with your home.

    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 26, 2018

    I am a Realtor in Klamath Falls, OR and recently represented a client in their purchase of a pre-set/never occupied Clayton Home. The Clayton Home contact was Ashley Nation. Her customer service is awful. She would not respond to real estate documents in a timely manner and needed to be contacted over and over and over. This put the close date out longer than necessary and my client had to live in a motel for over two weeks!

    The set up of the home is questionable. There is a huge bulge in the master at the marriage line that was denied repair. There was also a lot of texture overspray on everything, painter's tape left on light fixtures and the master bath wasn't even painted. All of the mirrors were hung with a bow resulting in a 1" gap at the widest part. The marriage at the roof ridge was called out by the appraiser, but nothing was done.

    My client continued with the purchase because Clayton Homes agreed to an aftermarket Home Warranty and agreed to some of the cosmetic repairs. Although, the repairs were also shoddy. For example, the baseboard was not installed, just laying on the floor and when it was installed they stopped at the metal between the carpet & vinyl and then continued on the other side.

    This transaction closed on 9/27/2018 and to date the paperwork for the aftermarket home warranty has not been received. I have reached out the Ashley Nation, who did respond to one email on a Friday, saying she'd get back to me the following Monday... There has been no response. This entire experience has been a nightmare.

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    Clayton Homes
    Response from Clayton Homes

    Diana, we are so sorry to hear about yours and your client's experience. We are going to look into the situation and then someone will be in touch. Thank you for bringing this to our attention.

    Factual basis uncertain
    Verified purchase
    Staff

    Reviewed Oct. 26, 2018

    We got our first place from Clayton Homes. It was nice to get everything done but with getting any home, it was nerve-wracking trying to get everything together. But everybody that Clayton Homes had to do work up there was great and they did a good job. The only problem that we're having with the home is the guest bathroom. The commode doesn't work. Also, the water doesn't come out of the tub very well. It has always done that, but I think that when they turned the well on, it stocked a lot of sediment into the pipes. I'd put a filter on, but they turned the piping on with a brand new well. I would have been too glad to give them that filter to put on to get all that stuff off the pipe.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your experience with us, Bryce. We're glad to hear that you enjoyed working with us and that everyone's done a good job. We're going to follow up on your plumbing issues and someone will be in touch!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 26, 2018

    We lived in a Clayton home before and we bought another one when we moved. It was cheaper to buy a new one than trying to move the one that we lived in. We stayed with their basic plan. We got along great with their home consultant and they did everything that we asked. But the whole process from beginning to end took a long time. We started in October, and we finally got our house in March. We didn't order it until November though. They tried everything they could to get it to us quicker. But that was right after the hurricane, and they were swamped. Also I have to call them about the air vents under the sink. We're getting odor back out of the sewer line. In spite of that, we've been well satisfied with Clayton. We would tell other people about it if they were looking for a mobile home.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for the kind words, Durward! We're so glad to hear that overall you're satisfied. Thank you for your patience during your home buying process, especially after the hurricane. We're going to follow up on the issues you're having and will be in touch with you!

    Verified purchase
    Staff

    Reviewed Oct. 26, 2018

    My nephew got a house through Clayton Homes. I also tried a couple of manufacturers but they just talked and there was no action. So, my nephew told me to go get my deposit back and take it to Clayton Homes, and I did it. Within three weeks, they had the ball rolling and they were great because anything I wanted to know or any questions I had, they answered. All of them over there were very nice and very professional. The rep I worked with was really good, too. She cared about people, wasn’t all about just selling a home, and she helped me all she could. I got a nice home from them and I am greatly satisfied. The quality is great as well. Clayton is a good group of people who do all they can to help you get into a home. And if you have a problem with your credit, they know somebody that will help you. I would recommend them to everybody.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Wow! We loved reading your review, Anthony! Thank you so much for taking the time to tell us all about your home buying experience. It's so great to hear that everything went so well and that you're so satisfied with your home! We also sincerely appreciate you saying you'd recommend us to everybody!

    Verified purchase

    Reviewed Oct. 25, 2018

    Clayton Homes was very helpful in telling me all the highlights of the home. I like the overall quality of the build of my home. Also, everybody was, so far, good. When I needed something to get fixed, the ones I needed to do it came right out and fixed it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    That's so great to hear, Laura! We appreciate you taking the time to share your feedback with us! Thank you for choosing Clayton!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 25, 2018

    There’s a Clayton in Lake Charles, Louisiana and that one was horrible. The customer service wasn’t good. So, we went to the one in Iowa where they have more on the lot to look at. We met Miss Tammy, and it was all pretty easy after that. She was very helpful and she knew what she was talking about. If I called, she answered. Even now, she still keeps in contact with us. The manager Doug was very helpful too. The home we bought was what we were wanting at the time, and we like it.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We love to hear that, Jessica! It's so great to know that everything went so well for you at our Lake Charles location! We're so glad that you enjoyed working with Tammy and with Doug, and we'll be sure to let them know! Congratulations on the new home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 25, 2018

    The home buying process with Clayton Homes was very good, and everybody at my home center was fantastic to work with. Both the home center and the lenders went above and beyond to make sure I got put in a home. My home consultant, Brandon, was amazing. He tried what I asked him to try. If I called him back and said, “Hey, can we try this?” he was willing to try it. It took me a year to be able to get where I needed to be to finance a home, and he never gave up. He worked hard to get me where I’m at. The only thing is my home has a lot of very cheap finishes in it. The faucets, the trim, and the carpet are of very cheap quality. The quality of the home is not quite what it should be, but it’ll work.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We sincerely appreciate your feedback and honesty, Diane. Thank you for taking the time to share. We're so pleased to hear that your home buying experience went so well and that you enjoyed working with Brandon. We'll definitely let his team know! As far as the quality of the finishes, we're definitely going to pass along your feedback to the Home Building Facility.

    Verified purchase
    Staff

    Reviewed Oct. 24, 2018

    The Clayton Homes representative who I bought a home from was professional, friendly, and knowledgeable. My experience has been fine.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Awesome! That's great to know, Azel! Thanks for letting us know!

    Verified purchase
    Staff

    Reviewed Oct. 24, 2018

    Joy was a gem. She had answers to every question I had, or she would find out if she didn’t know. I also understood what she was talking about. She’s been very attentive to me after the hurricane. The house is very nice and it's just the right size for me, my son, and my dogs. Clayton Homes is very good and they always try to take care of any problems if there are any. I’m happy with my experience with them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for your positive feedback, Carla! We're so happy to hear that you enjoyed working with Joy and that she was able to meet all your needs. We hope that you, your son, and your dogs continue to enjoy your new home for many years to come!

    Verified purchase
    Sales & MarketingPrice

    Reviewed Oct. 23, 2018

    I was looking for a place to buy a home and I went to different locations. I ended up going to Clayton and they gave me some really good service. The other place I went to wanted to sell me what they wanted, not what I wanted. They also didn’t wanna tell me the price because they wanted to tell me what I could afford. With Clayton, they pretty much explained how they worked and the prices. It took me a little bit of time to get back with them, but they were calling me if I was needing anything, how I was doing and what I thought about the sales. I love everything about my home. I've already recommended Clayton to three people that are probably gonna be heading over there.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We are so grateful to have you as a customer, Francisco! Thank you so much for taking the time to tell us about your home buying experience! We consider customer recommendations to be the ultimate compliment, so we're especially flattered that you've recommended us to three different people! Congratulations on your new house!

    Verified purchase
    PriceStaff

    Reviewed Oct. 23, 2018

    My Clayton Homes salesman, Kenneth, was wonderful. He was very easy to deal with and didn’t make us feel pressured. He worked with us to get the best price. Clayton's home buying process was great. They came out and they fixed a couple of things. However, there were also a couple of things that they needed to do and I've contacted them and I haven't heard back from them. It's not a big deal but I'd like for it to be fixed.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you for your positive feedback, Kaye! We appreciate you taking the time to leave a review. We're also glad to hear that you enjoyed working with Kenneth! A member of our Customer Advocacy Team will reach out for more information on the repairs you're still needing.

    Verified purchase

    Reviewed Oct. 23, 2018

    I bought another Clayton Home several years ago and they provided good service. This time, the consultant we worked with communicated really well with us. And I’ve been really satisfied with the quality of our home.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We appreciate you being a repeat customer, James! Thank you so much for letting us know that your home buying experience went well with both times. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Oct. 22, 2018

    I'm happy with Clayton Homes. I dealt with Brian through the process of buying my house and he was excellent. He went through and explained everything very carefully. If he told me he would do something, he stood behind his word. We got along real well. There's one thing though that I've got a concern about, which was because of the storm. I've got a small bulge in the floor, just right by the indication by the aisle. The last guy that came out to go over little things in the house that needed to be repaired was supposed to get back with me on that, but he has been on vacation all of a sudden in the middle of things.

    He said he was gonna get the manufacturer to come out here and do something about it because it's about to peel the linoleum. It looks like hardwood. You've got to roll it back and see what's under it, and see what's causing it to bulge. Other than that, everything has gone real good. Should people ask me about Clayton, I would tell them to go and see Brian or David, the manager at Wilmington. There is a Clayton Homes in the Shallotte area, but they don't treat a customer like they do in Wilmington.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're so glad to hear that your home buying experience at our Wilmington location went so well, Gerald! It's great to know you enjoyed working with Brian and David! We're going to follow up on your flooring issue and someone will be in touch with you shortly.

    Verified purchase
    Staff

    Reviewed Oct. 21, 2018

    We had been looking at homes and the people at Clayton really made us feel welcome. A lot of my family had bought from them before. Their reps helped us out and got everything we needed. Daniel was really nice and great to work with. He gave us his personal number and we could text him if we had any question. We could also call him anytime. We had to flip the whole house, given the way our land laid out, and they worked with us with that. We picked out the colors we wanted for the walls, the flooring, the cabinets as well as the countertop. I really like the home's quality, it's really good. We would highly recommend Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    That's so great to hear, Carrie! Thank you so much for letting us know how much you enjoyed working with Daniel. We'll be sure to pass along your praises to his team. Congratulations on your new home!

    Verified purchase

    Reviewed Oct. 21, 2018

    Clayton Homes' home buying process was good. Everything went thoroughly and I had no issues. Go to Clayton and buy a home.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Great to hear, Joshua! We appreciate the kind words! Congratulations on your new house!

    Customer ServiceStaff

    Reviewed Oct. 20, 2018

    Updated on 11/09/2018: Company contacts me asking for more information so they can help. I sent what was needed, even sent a follow up email making sure that they received the information. Ready for this NOTHING, no one answered shocking. Well to make a long story short I live in small town and know a few people wanting a home, 3 guesses who I will tell them to steer clear of, Clayton Homes. Wanted to give a negative star rating but sadly can’t.

    Original Review: Nightmares from day one... we bought our home last year, after moved in and the company fix it guy came out, was even worse. I called and talked to a person. She was semi helpful. After that... downhill. I asked about a extended warranty, was asked if Northwood homes helped us, nope, did not even know about any paperwork, no one went through anything with us.

    Then, the fix it guy came out. Said he was the best you had. If he was the best, I will let a 2 year old do it next time, half of the stuff is ** fixed and the other half never was, like for example. I said my kitchen sink was not right... so... what happened, let us put cement block on top of a kitchen sink with granite. They redid walk in shower. Looks like a 12 year old did it. After having 5 back surgeries I thought it would be nice. Wrong... all the way. Plus having my home tore up for months. No one contacted me about anything. No I am sorry. Just me leaving messages and no returns. I would never refer them to anyone. Thank you for your wonderful lack of customer service.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We're sorry to hear about your experience, Michaela. A member of our Customer Advocacy Team will be in touch with you shortly to get some more information from you.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 20, 2018

    Clayton Homes is a local place in town. It's about the only place we have for purchasing mobile homes. Their home buying process was straightforward. We went in, looked at several homes that were in our price range. They gave us help with financing, too. Our home consultants were great. They know about anything. It was a mother and son team. Devin, the son, had done everything, and then, when he wasn’t able to complete everything, his mom, Susan, stepped in and took everything over for us and worked everything out. She called several times and checked on us. If there were any questions I had, I didn’t hesitate to call Devin and asked him. I already talked to several friends about Clayton Homes lately and they had asked us about it and I've recommended them myself.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    We loved reading your review, Elizabeth! Thank you so much, it was so sweet of you to share your experience with us. We're so glad to hear that everything went so well and that you so thoroughly enjoyed working with Devin & Susan! We're going to pass along your kind words to their team! Congratulations on your new home!

    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Oct. 19, 2018

    My husband and I choose to buy a modular house from this company and we are not satisfied with the quality of the product we paid for. The windows are the cheapest they can legally make, they let in so much cold air that we will have to apply plastic wrap just so we are not cold sitting or sleeping near them. They sent someone to “fix” the problem 3 times and it didn’t even do any good. The general contractor they work with in our area hires unprofessional subcontractors to do low-quality finishing work. The plumber they hired cut a pipe for our LP with a gaping hole which almost cost us our lives because it was leaking LP gas into our basement. We had to hire a professional ourselves to fix that problem.

    When trying to resolve any issues it was hard to get any information back after repeated requests via emails. The general contractor they work with didn’t seal our home so we had leaking of water which caused damage. Our attic opening wasn’t properly installed so we had damage due to the moisture that accumulated there. The sub flooring in our living room was sent to us damaged with a hole that had to be fixed. As well as screws that started to pop up and debris under it after we moved in. They installed a fire detector too close to the range causing it to go off just about every time we cook and just 4 feet from another detector. They refused to move it despite the fact that the manufacturer recommends it to be placed at least 10 feet away. We would not recommend this company for a home at all!

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    Clayton Homes
    Response from Clayton Homes

    Hi Victoria! Thank you for bringing this to our attention. A member of our Customer Advocacy Team will follow up with you regarding your situation.

    Verified purchase
    Staff

    Reviewed Oct. 19, 2018

    I bought a home from Clayton and the guy who helped me was cordial. He showed me around well.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    That's wonderful! Thank you for taking the time to tell us, Jerry!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 19, 2018

    Clayton Homes' sales force was good. My sales person was excellent. We didn’t get a few things that we had asked for, but they’ve made it right. I’ve had the best experience dealing with Clayton. So, I’m very pleased with it. As a matter of fact, I got a guy that’s looking for a mobile home so I’m trying to get him to Clayton.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much, David! We are so glad to hear that everything went so well for you and we're grateful for your referral! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Oct. 18, 2018

    My father got his home from Clayton's years ago and some of the guys liked Clayton Homes so I went with them too and I had a good experience with them. The rep was nice, very friendly and he made me feel comfortable. Clayton homes are better and I'd recommend them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    That's so great to hear, Charley! We're glad that you followed in your father's footsteps and chose Clayton! Congratulations on your new home!

    Customer ServiceInstallation & SetupCoverageSales & MarketingStaff

    Reviewed Oct. 18, 2018

    Hello I am writing in regards to several issues I am having with my newly purchased Summit Plus Clayton home. I would like to first off state how polite everyone I have worked with has been. Wally the GM of the Mesa, AZ branch and Devon the sales consultant with the same branch. Although they have been polite and courteous I feel they are lying and do not care about anything other than the sale so they can make their money. I feel as if I have been sold a used car from a used car salesman by being fed lines like “I stand by our product” and “your home is structurally sound, it is just cosmetic”.

    I started the process with Clayton, I believe in May of 2018. The home was finally finished this past Friday 10/12/2018. We had our original “drywall walk through” a couple months prior. During this walk through I found multiple issues and took over 150 photos of these issues. Below is a list of the issues I found during this walk through;

    • Multiple damaged cabinets
    • Wrong stain put on some of the gouges in the cabinets to cover up the issue
    • Outlet covers not sitting flush against the wall
    • Paint missing on shelves
    • Texture looks and feels different in multiple spots on walls

    • Bad caulking job along the seams of the ceiling

    • Damaged shelf in master closet (like someone took a hammer to it)
    • Paint splattered all over the place (on vinyl floors, cabinets, counter tops, baseboards, appliances, lighting fixtures, smoke alarms, ceiling fan)
    • Baseboards not flush together or caulked correctly
    • Missing paint around multiple light fixtures
    • Missing cabinet trim pieces

    • Warped cabinet trim pieces

    • Back door not set properly and could see sunlight when door was shut
    • Front door not set properly and could see sunlight when door was shut
    • Missing caulking around sinks
    • Painters used dirty rollers when painting leaving large paint splotches in the paint

    • The 2 interior door frames that run along the seam of the portion of the triple wide attaches to the double wide are very large and appeared to be different lengths from top to bottom (possible structure issue)

    • Could see the medicine cabinet screws that were not puttied over.
    • Could see multiple drywall nails which weren’t puttied over correctly
    • Drywall was not even in multiple places with holes in it
    • Spackling sprayed on multiple baseboards and other items in the house
    • Multiple cracks on the exterior walls around most windows and door

    • On 3 or 4 of the bullnose corners, approximately 6 – 8 inches from the baseboards is set at a 90 degree angle.

    During the above listed walk through with the contractor he appeared to be in a hurry and irritated with me. I asked him for a roll of painters tape prior to doing my walk through and he told he did not have any. He handed me a roll of electrical tape instead. I began walking through the residence with him and placing the tape on multiple different items. I informed him I used to frame custom homes and if I were to have ever conducted a walk through with a home looking this way I would be fired. His response “well this is not a custom home”. At that point I did not say much else to him.

    I continued to walk through and ran out of the entire roll of electrical tape. I asked him for another roll. I continued to walk through once more and during this time the contractor told me he was going to leave because he didn’t think I would be finished anytime soon. He then left and I continued by myself. I went through the second roll of electrical tape and was only done with half the residence. I was so upset at that point I had just left and contacted Devon.

    I was going to take the loss of my earnest money and walk from the entire deal. I thought to myself, if that is how this long process is going to be and that is what type of product I am going to get along with how I was treated, I don’t want to do this any longer. But Devon informed me he would contact the GM Wally and all of it would get straightened out. A week later we finally got a meeting with the GM Wally. During this meeting Wally reassured me that everything was going to be fixed, that he stood by his product. He gave me a very good sales pitch and calmed me down. We left and periodically checked in with the residence to see the progress.

    During this time we would see gradual corrections made to the cosmetics issues. Paint, outlet plates, shelf in the master closet, some of the texture and drywall issues, and one gouged piece of cabinetry. The rest had not been fixed. During this time I had a friend of mine come walk around the residence. He is a license roofing contractor and has been around construction for over 20 years. He pointed out something I had not seen. There was a large dip in the triple wide portion of the residence where it attaches to the double wide portion. The fascia boards did not match up and the roof appeared to be approximately 1 inch off. He pointed out to me the shingles on the north side of the residence were not straight and there was not an overhang of what is typical ¼ inch. This was in two separate spots on the north side of the residence.

    I informed Wally that something was wrong and I worried there is something structurally wrong. He said there was nothing wrong with the roof it is just cosmetic. I asked him if the door frames running along the seam of that portion of the double wide had anything to do with the dip in the roof. He told me they level out the floor and spray this “foam stuff” in the seam and then lag bolt the trailers together, reassuring me that the roof was just a cosmetic issue. I listened and informed him if it were cosmetic only then I wasn’t worried about it being replaced. Weeks went by and they continued work on the residence fixing things here and there but I still kept looking at the dip in the roof wondering if I should have them fix it. I called the same license contractor and asked him if he believed there was more than just a cosmetic issue. He said yes he believed it was more than just cosmetic.

    The next day I made contact with the contractor working out at the property and informed him I wanted the roof fixed. He then contacted Wally and Wally put a work order in with the factory to have it fixed. A week or two went by and it was time for me to close on the residence. I met with Tim and _____ who were very nice. They conducted the walk through with me of the house. We found minor issues which were listed on walk through paperwork I signed. Most of the cosmetic things had been nearly completed other than touch ups here and there. The cabinets were still dinged and damaged and there were some caulking issues. We left and felt good knowing the roof was going to be fixed and the other interior cosmetic issues would be fixed as well. We moved in on 10/12/2018. During our move we found multiple other issues.

    • We were told the house would be thoroughly cleaned. It was not, just vacuumed and wiped down.
    • The shower nozzle in the master bedroom was not screwed on and it leaks behind the wall.
    • The baseboards in the guest bathroom are not flush against the floor leaving a large gap.
    • The bullnose corner in the hallway to the spare rooms is still at a 90 degree angle at the bottom.
    • The vinyl flooring does not sit flush against each other leaving gaps in between most if not all of them.

    • The cabinets still have not been fixed.

    • The cracks in the exterior siding have not been fixed.
    • The living room fan still wobbles and is not balanced.
    • When checking the fan I found that one of the mount cover screws had been replaced by a wood screw and someone decided to color the back end of the screw with a sharpie marker in an attempt to blend it in. Due to the mount to the fan is now ruined because it destroyed the threads.
    • On the floor there is a piece of trim to cabinetry missing.

    • There was still plastic cut but not fully removed from most of the appliances and cabinets.

    • There were bubbles/raised spots in the vinyl flooring which I pulled up and found out that there was an excessive amount of glue under the tile.
    • The master bathroom toilet doesn’t flush very well and I have had to use a plunger on it twice in the past 4 days.
    • The reveal in the front door is not complete. Can still see sunlight coming in from the outside.

    • One of the joists in the mother-in-law quarters is not correct or twisted causing a bulge in the ceiling.

    The roof though is the main problem. The contractor from the factory came out and removed the shingles on 10/17/2018. This is the same contractor who came out and did the exterior dormer in the front which looks amazing. While he was working I would periodically go on the roof and take pictures. I and he found multiple issues. The seam that connects the triple wide to the double wide was not installed correctly. It appears that when the factory put the triple wide portion together they did not measure correctly and cut corner in every way they could which in turn caused the guys that bolted the home together to cut corners as well.

    • There appears to be a different pitch to the triple wide portion as to the double wide portion which is causing the dip in the roof.
    • There is different shapes and sizes of plywood stuffed near the seam as if they were trying to hide the flaw.
    • The cuts on the plywood are not straight.
    • There is large gaps in between multiple pieces of plywood.

    • The plywood is missing the clips which marry them together making the roof strong and together as a whole roof.

    • When you walk on the section of roof where the shingles have not been pulled up you can feel the bend in the plywood which tells me multiple clips are missing there as well.
    • There is multiple different shingles that are torn which in the long run will cause leaks.
    • There are staples all over the roof which in the long run will cause leaks.
    • The shingles are not spaced properly both length way and width ways which will cause issues in the future.

    • There is not a vent on the eve of the triple wide portion of the home.

    • There was not roofing felt put over the plastic which covered the seam.
    • There were exposed nails that weren’t covered by other shingles.
    • The fascia board is off by 1 to 1.5 inches on both sides of the home. (North and South)

    • The shingles do not cover some portions of the flashing and hang at least a ¼ of an inch over the edge of the roof which will cause the water to run back into the home not away from the home.

    • There was a large piece of flashing stuffed under the shingles at the pitch which tells me they knew there was an issue but were just trying to hide it.

    • There were shingles stuffed under pieces of plywood which tells me they were trying to shim the roof with them or just didn’t care to remove them when they tried to cover up the mistake.

    Due to these above listed issues the home is not structurally sound. There are many other issues with the home and because they still have not been fixed I feel as if Wally and Devon don’t really care about the consumer. They just care about getting their portion of the sale. Again I feel like I went to a used car lot and was sold this used car on the promises of things being fixed but they never will be. These issue are not minor issues, these are major issues. This is not a $5,000 used car, this is a $266,000 investment that I wanted for me, my wife, and two children. I want my entire roof replaced, someone to come in and fix all the little cosmetic things wrong with it, and to be able to grow with my family in this new home.

    My worry is if there is this many things wrong with the home now, then what else is wrong with it that I cannot see! What other corners were cut other than what is already known? What is going to break on me in the future when there isn’t a warranty any longer? I don’t know what type of vetting process you have to ensure things are being built correctly coming out of the factory but something needs to be changed. This home was poorly put together and now I am dealing with it 4 days into it. I have recommended you to a couple different people who have purchased a home with you guys one being my parents. I now regret the recommendation because I worry about the quality of their homes. I don’t want to have to hire a real estate attorney to get these issues fixed but I will if I have to.

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    Response from Clayton Homes

    Bradley, we're sorry to hear that you're not feeling confident in the product you bought and the communication regarding it from your Home Center. A member of our Customer Advocacy Team will follow up with you for more information.

    Insufficient response received
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 17, 2018

    Some family friends had looked at buying a home from Clayton Homes and they informed my wife. They ended up not purchasing and went a different route, but we ultimately decided to go with Clayton. The process was good. Jeni, the sales rep, was outstanding and we enjoyed interacting with her. However, the mortgage company that they used wanted a bunch of stuff that we felt wasn’t necessary because my wife and I have extremely good credit. There was a lot of things going on with it. Even so, Jeni's customer service was top-notch. She was always there for us and responded very quickly. She was also informative and trustworthy.

    Another thing is, a lot of the things that we requested were not done at the factory, and so we had to wait a long amount of time to get those items corrected when they were on the initial build report and they just weren’t done. One thing that was very frustrating to me is the way our home faces the north, and that’s where they put our thermostat. When we were initially walking through, I’d asked it to be placed in a different spot and they chose not to do that. They said they couldn’t because that was the way the plan was initially drawn up and I can’t deviate from that plan because that’s the way it was approved. I felt deceived at that point because I was told that these homes were completely customizable. I am also paying a lot more bill than I wanted.

    The back doors are still not correct, and there’s a cool front blowing in. It’s a 16 mile an hour wind, and I can feel the cold air coming around the door. I’m having to play catch-up and constantly email and get these people to come back and it takes a long time because they’re busy. It’s frustrating to me because I want it done now, and obviously, they can’t. Still, the New Braunfels office has been very diligent in trying to get these things corrected. So I have no doubt that they’ll get it fixed. I just have doubt in the time frame that they’ll do it.

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    Response from Clayton Homes

    Brennon, we appreciate you taking the time to share your feedback! We're glad to hear that your home buying experience went well and that you enjoyed working with Jeni. We'll definitely pass along your praises to her team! Your feedback regarding the details of the home is also very important to us. We're going to follow up on the outstanding issues you're still experiencing and someone will be in touch with you! Thanks again for your feedback!

    Verified purchase
    Staff

    Reviewed Oct. 17, 2018

    We had a good experience with Clayton Homes. Their reps were great. I ordered our home the way we wanted it and the application and closing process took about five months. We had to get rid of the old home before we could put the new one in, but we were ready by the time I ordered our new home and got it here. I like the quality of our Clayton home.

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    Response from Clayton Homes

    That's so wonderful to hear, Charles! We appreciate you taking the time to let us know how well everything went! We're so glad to hear that you're happy with your home and that the whole experience was good for you! Congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 16, 2018

    I was very satisfied with the home buying process with Clayton Homes. The people at the Greenville location were very cooperative. I needed to get something put in quickly and they were very helpful in facilitating that and getting things going for me. Matt was my consultant and he talked to me after hours and we texted back and forth a lot, trying to get things put in. My home has a couple of issues but it has been very good and I like it.

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    Verified purchase
    Staff

    Reviewed Oct. 16, 2018

    I purchased a home from Clayton and it's amazing. Like any home, it had a couple of little issues here and there but the company has helped us with the process of fixing it. I worked with Jack, Nicky and Laura and all of them were awesome. They treated us like family. Laura, the one who sold us the house, also helped us get our loan. I would definitely recommend Clayton Homes.

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    Response from Clayton Homes

    That's so wonderful to hear! Thank you so much for taking the time to share that with us, Cheryl! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Oct. 15, 2018

    The people at Clayton Homes were very good to deal with. The process took a little longer than I would’ve expected but the house is nice. The people had been very good coming to do repair work and we hadn’t had any problems. I advise anybody to go to Clayton Homes because they have been good to us.

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    Response from Clayton Homes

    Thank you so much for your feedback, Martha! We're so glad to hear that you would recommend us and that everyone was good to you! The process can be intricate and lengthy in some cases, but thank you for sticking with us! Congratulations on your new home!

    Verified purchase

    Reviewed Oct. 14, 2018

    At the time I bought my Clayton Home, it was a bad year because there was so much rain and they couldn't get things done. Also, since I got the home, there have been some things that need to be done with the island in the kitchen which haven't been taken care of yet. Nevertheless, I'm happy with the home minus the island. I recommend Clayton.

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    Response from Clayton Homes

    We appreciate that you'd recommend us, Carolyn! We are going to check in on the repairs you're still waiting for and someone will follow up with you!

    Verified purchase
    Staff

    Reviewed Oct. 14, 2018

    Buying a home from Clayton Homes was simple. I went in there and the lady showed me around. Patricia was my saleslady, and she was really friendly. She was really nice about everything and I didn’t have any trouble working a deal. She also called and checked several times about the home after we got it here. She was awesome.

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    Response from Clayton Homes

    That's wonderful, Cleo! Thank you so much for taking the time to share your experience with us! We're so glad to hear that everything went well and that you enjoyed working with Patricia!

    Verified purchase
    Staff

    Reviewed Oct. 13, 2018

    The Clayton rep showed me a lot around the place, but I was lied to about my house on my initial purchase. Everybody else was always nice, though, and they had an excellent repair crew. Overall, I'm still satisfied with the home.

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    Response from Clayton Homes

    We're sorry to hear about the initial communication issues with your purchase, but we're glad to hear everything worked out! Thanks for letting us know that you're satisfied with your home!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 12, 2018

    Clayton Homes was good to me and they were very informative. I worked with Scott and he was very nice and did exactly what he said he would do. They had a house I like, and it was a cheaper alternative than stick-built. I just revamped it a little bit. They had the bar coming off the wall, and I put it in the center. Anytime I had something wrong, Clayton came. I’ve not had any trouble with them. I had a door with a hinge that broke and I had a cabinet drawer that fell in, and they came and fixed those. I had some molding issues, and they came and fixed it, too. If I called and didn’t get them, they would call me right back. I have recommended Clayton a couple of times.

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    Response from Clayton Homes

    We're so grateful that you've recommended us, Joyce! We sincerely appreciate it, and are glad you took the time to share your experience with us. We'll be sure to share your positive words with Scott and his team! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Oct. 12, 2018

    The Clayton Homes reps were friendly and they did good. I bought my home as it was and I'm okay with its quality. I still have an incident with the stove though. The bulk of the oven thing won't go all the way in and I told them they need to change that. Still, the home buying process with Clayton Homes was excellent.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Joseph! We're glad to hear your home buying process went well. We're going to follow up on the issue with your stove and someone will be in touch!

    Verified purchase
    Staff

    Reviewed Oct. 11, 2018

    I've known about Clayton Homes for years and years, just driving by and looking. Then one day I just stopped by there and, seeing what they had, I decided that I'm gonna go with them. Everything was good and the rep that I got was really excellent. She helped me out with any questions I had and she also helped me after the home was purchased. If I had any question or anything, she was always right there. Everybody was friendly, helpful and thoughtful.

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    Response from Clayton Homes

    Thank you so much for your kind words, Daniel! We're so glad to hear that everything went well and that you enjoyed your home buying process!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 10, 2018

    I was very satisfied with Clayton Homes. Their reps did the best that they could. If I had any questions of any kind, they said to call them and they would be glad to answer them or walk me through whatever it was I need to know. I would go back and ask questions again and they helped me a lot. The only problem I'm having with the home is my backdoor. When it rains real hard, the rain is blowing in over the top of my backdoor. And from different ones I've talked to, they've had problems with them, too. I've talked to them about it. Also, a few days before a hurricane hit, I got out of the trailer. I felt like it was a good, sturdy home, but I didn't want to be there because I knew our power would go out. I would recommend Clayton to anybody interested in mobile homes.

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    Response from Clayton Homes

    Thank you so much for your feedback, Debra! We're glad to hear that your home buying experience went well. We're going to follow up on the issues you're having with your back door and then someone will be in touch! Congratulations on your new home!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Oct. 10, 2018

    I was looking into the marketplace and one of Clayton's people posted the house, so I looked at it. I liked its price and quality, and it was better than a lot of the other ones I looked at, so I went and bought it. The first visit I got from their rep was crappy but whenever I contacted the salesperson that I was originally talking with, he cleared everything and got it set up. And once we got everything set up, it was good. The application process was quick and easy. I paid them in full and I'm happy with the quality of the home I bought. They got everything worked out pretty well.

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    Response from Clayton Homes

    Thank you for your feedback, Chelsey! We're happy to hear that your home buying process went well and that you're happy with the quality of your home.

    Verified purchase
    Staff

    Reviewed Oct. 10, 2018

    Clayton Homes' home buying process was great but we're not happy about how they put the home together. For the first couple of weeks that we're in here, they told us to find some things that are wrong and if there's anything, we have that first year of warranty where they come and fix everything. We did something to the lights in our bathroom and when my fiancé went to go take the lights down for us to change some stuff, he noticed that how they had hooked up the light and stuff were very wrong, which could have caught the house on fire. Every time I call the company in Hammond that we're going through and I need something done or if I need to get somebody out here, they're on the ball with things.

    We've had two guys come out here from Vanderbilt, the factory, to come and work on the trailer. The first guy did a lot of things, but he didn’t really do some of the things that were supposed to get done. I told them, whenever the guy comes back for the third time to fix my cabinets and stuff, I recommend him to come out, not this other man. Now, we're having some issues with our account with our bank in Vanderbilt. It showed that it was taken out and was paid, and now, they're saying that it didn’t go through. So, it's just a big mess that we're dealing with right now. Other than that, the overall process with Clayton Home, getting the home and everything was fine. I just wish they put this trailer together a little bit better than what they did because it seemed that the floor model was put together better than ours, and it's just a display.

    The man who helped us there was amazing. He was on the ball with everything. He made sure that our questions were answered, any problems that needed to be solved were solved. He did a really, really good job with helping us. Everybody up there is doing a good job at making sure everything is getting done here if we needed.

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    Response from Clayton Homes

    Heidi, thank you so much for taking the time to give us such detailed feedback on your home buying experience. We're going to touch base with your Home Center and Home Building Facility to see what we can do to help. We're glad to hear that the home buying process itself went well, but we're sorry about the issues with the home. We'll be in touch soon!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 9, 2018

    I always see Clayton Homes' lot when I drive through town. At times, we stop there and their reps are always friendly. I was buying a home and when I looked online, Clayton seemed to have the better of everybody. Buying from them was a no-brainer. Their rep, Bill, was the absolute best. He made sure we got exactly what we wanted, how we wanted it. The customer service has been beyond what I expected it to be. They allowed me to customize my home. I got to pick the wall color, flooring, countertops, and cabinets. I also got to choose how I wanted the layout to be in the mudroom area. I couldn't be happier with my Clayton. I wasn't expecting it to be good and solid but then it's sturdy.

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    Response from Clayton Homes

    How wonderful! We're so pleased to know that you're so happy with your home and that your home buying experience went so well, James! Thank you so much for taking the time to share your feedback with us! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Oct. 8, 2018

    Clayton Homes' buying process was very easy and simple. We liked it. Kim, the woman I dealt with, did a great job. We liked her a lot and bought two houses through her. Overall, the homes' quality is good and we're satisfied. Everything went well and we had a great experience.

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    Clayton Homes
    Response from Clayton Homes

    That's so great, Joe! We're glad to hear that you enjoyed working with Kim! We'll pass along your kind words to her team! Congratulations on the new house!

    Verified purchase
    Staff

    Reviewed Oct. 8, 2018

    Clayton Homes has better quality than other home manufacturers. I walked in and had a good interaction with the rep I dealt with. The home buying process was good.

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    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear that, Andrew! Thank you for taking the time to let us know how well everything went.

    Verified purchase
    PriceStaff

    Reviewed Oct. 7, 2018

    When my wife and I were looking to move out of a two-storey condo into a one-floor place, we looked at low-income housing but found that it was too out of price for low income. We then looked at Clayton Homes on 291, first of two locations that we went to, and they could not have been worse. They were not helpful at all and they didn’t have samples. They told us to go online and check them. They kept wanting us to buy there and we kept going there because they were the only one that had the model home that we wanted. But we ended up going with a home through Clayton Homes in Greer and our experience could not have been better. When we pulled in the parking lot, David was up there. He was out of his chair in the lobby waiting for us. He was fantastic. He was very, very patient and he answered all of our questions, and my wife had lots of questions.

    We walked around, looked at things and investigated, and David showed us sample after sample. So then we went with the Ranger 56 and it was ordered in December. We noticed though that in the master bedroom, it had a tub and a shower, and the tub had a curved step on it. My wife and I thought of it as an accident waiting to happen for seniors, because we’re in our early 70s. So, we opted to have that taken out and have a walk-in shower put in, and gave us a double safe.

    My wife also chose her things, the cabinets in the kitchen and added a few things like that. And then we added an 8 x 22 foot porch on the front and a ramp on the back, all of which added to the cost. But it’s one of the loveliest homes in that development. My wife never got to live in that home though. It was delivered to Clayton Homes on January the 10th, the morning she passed away. And then it was April when they actually set it up on the site. Still, I could not have been more pleased with my experience with Clayton in Greer. They bent over backwards for me. I’m in a travelling ministry and I was gonna be away from February until mid-June, and the water company Blue Ridge Water, was giving me a hard time as they said they could not set up an account until the home was on site. So, I asked if I could I write them a check, which I did, and gave it to David, and they held it.

    Clayton also took care of setting me up with Duke Power. We had a water leak in the house once it was put in, and they found that it was a broken water main that was the owner’s problem but he didn’t fix it. So Clayton came in and they fixed it. And then the owner wasn’t happy with the way they graded it. He got on my case, and so I went to Clayton and told them that the guy was giving me a hard time. They said that they have fixed his pipe and the least he can do was grade for us. But they still told me that they will do it for me. So they came back to the site and brought the equipment in, and they regraded everything to the owner’s satisfaction, which they really didn’t have to do. Through the whole process, Clayton kept in touch with me, updating me as to what’s going on and what’s happening when.

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    Response from Clayton Homes

    Ken, thank you so much for taking the time to share your home buying experience with us. We're so glad to hear that our Greer location was so helpful and that you enjoyed working with them! It's also great that you got to customize the home to meet your needs. We're so sorry to hear about your wife's passing. We sincerely appreciate you sharing your story with us and thank you for choosing Clayton.

    Verified purchase
    Customer Service

    Reviewed Oct. 7, 2018

    One time, we were shopping for a property. I had a realtor at the time who kept telling us there was nothing out there but then I saw Clayton Homes on Craigslist. So, I had the realtor meet us at Clayton and went from there in buying our home. The house we got was perfect and couldn't have been designed any better. Though the outside is great, the roof needs help. Based on the inspection of the roof by another contractor, Clayton didn't do the roof right. When they did the marrying together in the center, all they did was put a ridge cap going from side to side but there was no backing up there. Recently, we had hail which went through the roof like bullets. Without any backing, that is just going to happen again. Currently, I have a company through my insurance provider covering my roof to fix it the way it should have been. Still, Clayton was quick to respond to any other issues we had.

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    Response from Clayton Homes

    We appreciate your feedback, Derrick! We're so glad to hear that your home buying experience went so well and that you love your home. Your feedback regarding the roof is very important to us and we're going to pass it along to your Home Building Facility. Thanks again for the review and congratulations on your home!

    Verified purchase
    Staff

    Reviewed Oct. 6, 2018

    I was satisfied with the home buying process at Clayton Homes. The home consultant who helped me was very nice. She was knowledgeable and explained things to me.

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    Response from Clayton Homes

    That's wonderful to hear, Domonique! Thank you for letting us know! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Oct. 6, 2018

    The buying process was easy. The Clayton Homes reps did great and communicated very well. However the quality of the home was lacking. We had a linoleum floor and there were stuff under the linoleum coming through like nails and it had some cat marks on it. They reimbursed us but still we had to go through their process of having it done again. Also, in drawing the water out into the water system, they hid one pipe needed to get it all the way down where the guys that tie it in could see it. It never got tied in so it filled the duct up. Clayton came out and fixed that, but the factory needs to up their quality control. Despite that, I'd recommend Clayton Homes.

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    Clayton Homes
    Response from Clayton Homes

    Joey, we're so glad to hear that your home buying experience went well. We also sincerely appreciate your feedback regarding the quality of the home and will get it over to our Home Building Group! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Oct. 5, 2018

    Everybody at Clayton Homes was super nice. They really worked with us. It was also great working with the representative who walked us through everything. The process was not a stressful experience at all like we’ve had before.

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    Clayton Homes
    Response from Clayton Homes

    That's great to hear, Winter! Thank you for letting us know! Congratulations on your new home!

    Verified purchase
    PriceStaff

    Reviewed Oct. 5, 2018

    I needed homes for the property that I was buying and the closest town to us was Marshal. We drove into town and saw that Clayton Homes was set up there. We met the people there and got to talking. The buying and application processes were all good, as well as the home consultant. Though the Clayton I got is unlike the expensive custom homes my family has built in California, I've found that what I have is a good quality home for the price.

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    Response from Clayton Homes

    We're so happy to hear that your home buying experience went so well, Dean! Thank you for taking the time to let us know. We take pride in providing a great value product and it's great to know you agree. Congratulations on the new house!

    Verified purchase
    Contract & TermsStaff

    Reviewed Oct. 4, 2018

    Our son who is a veteran shopped around for a mobile home. Eventually he chose to buy a Clayton since he wanted one with their floor plan. We helped him buy it and it was very easy. We signed the purchase agreement, a build agreement, and then we had to put a partial payment down. My wife and I are debt-free, so it was easy for us to get a home equity line of credit to be able to do that. On the other hand, our son couldn't get a VA loan until the house is built. So, we subsidized payments for him until Clayton got it built.

    The rep whom we worked with had excellent knowledge of the home-buying process. They let my son and daughter-in-law customize the floor plan so they got to change the sink, shower and bathroom layout. They also did away with one of the double doors in the front of the unit and added a French window. Additionally, Clayton stood behind its word when it came to coming in and doing an inspection as well as repairing anything that was less than promised.

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    Response from Clayton Homes

    We appreciate your feedback, Clifford! We're so glad to hear that your son and daughter-in-law are enjoying the home and that their home buying experience went so well! You are a great father to help them out in such a big way! Thank you for your business, and let your son know we thank him for his service!

    Verified purchase
    Staff

    Reviewed Oct. 4, 2018

    They're wonderful and everything possible that you could do for a client, they’ve done it to me on the good side. I felt really comfortable working with them 'cause they went over their limits. We went there, and the rep showed us the trailer. We liked the trailer and bought it. The rep had all the knowledge. On the other hand, I was disappointed with the guy that moved the trailer. I didn’t know that he would lay the trash and stuff around from the old trailer. He pulled the air conditioner thing out from the under the trailer, the vents thing under the trailer, and he left it lying opened up in there. Other than that, I'm well pleased with the manufactured home as well as with the people who came out here. They took care of easily the little problems that we had inside.

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    Response from Clayton Homes

    We're glad to hear that everything went well during your home buying process, Barbara! Thank you for taking the time to let us know. Your feedback regarding the contractor that moved your house is important for us to know, and we will pass it along! Congratulations on your new home!

    PriceStaff

    Reviewed Oct. 3, 2018

    Updated on 01/23/2019: I have a Case # and I have yet to get my problem resolved. Can you tell me how long this usually takes? The people from TruMH in Alabama contacted me, and the repair guy has been in contact...but no one has repaired the mobile home yet!

    Original Review: When we purchased the mobile home, it sat in the yard for 4 weeks - due to rain. They could have moved sooner because there were 4 or 5 days that it did not rain that no one showed up to work to do anything. The Underside Belly was sliced open in 5 places. They repaired with black duct tape... it isn't new anymore - I complained because it was not in pristine condition when I bought it... It came damaged and they would not give any allowances on it. There were 2 holes in the Master Bedroom floor where something came through the underside. I had to wait another 10 days on carpet and flooring... They had to patch the floor with pieces so it is not solid pieces anymore.

    I asked for some kind of monetary relief but was turned down because it was fixed. However, it is not new... and I purchased a damaged mobile home. I am clearly upset and will remain upset... and would NEVER use Clayton Homes or promote them. It would have been different if they would have taken some off of the purchase price. They would not have accepted the mobile home if they bought it brand new! I have pictures of all of the holes and rips and tears. While I do like the mobile home, I am unsatisfied that there was no compensation for me at all. I am not trying to get something for nothing, but I feel that I paid for a BRAND NEW, PRISTINE mobile home, and got a mobile home that had to be repaired before it was set up properly!

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    Response from Clayton Homes

    John, we are so sorry to hear that your home buying experience didn't go well. A member of our Customer Advocacy Team will follow up for more information and to see if there's anything we can do to help.

    Insufficient response received
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2018

    The people at Clayton Homes were friendly. But it would’ve been nice to have a little bit better communication through the permit process though, because it took a lot longer than they said it would. Whenever I texted the home consultant, he would communicate. He didn't let me know if I didn't follow up though. But overall, I was happy with the process.

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    Response from Clayton Homes

    We're glad to hear you were happy with the process overall and that everyone was friendly. Your feedback regarding communication during the permitting process is very beneficial to us, and we are going to pass it along! Thank you for your review and congratulations on your new home!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 3, 2018

    Buying a home from Clayton was very easy. I’ve used the local people who were a block away from where I lived all my life so I knew them very well and I trusted them. Rob, who recommended us to Clayton, knows a lot of other companies since he has sold real estate and manufactured homes before, but he likes Clayton. Brenda, the one who sold us the home, got us everything we wanted at about half the price. We got floors without carpet because we didn't want them. And she called us just the other day to check on us and see if we needed anything, and this has been at least six months since we moved in. They also fix things and don’t charge anything. Or if they do, what they charge you is exactly what you pay. And unlike others who has contractors that would promise you things and you wouldn’t get it, and you never see them again, with Clayton, they’d be with you even after a year if you need them. They’re all wonderful people.

    Then, the product was as good, if not better, than the people. When you buy some other trailer, you won't get the sheetrock. But with Clayton, you get both insulation and the sheetrock which is absolutely gorgeous. My wife’s aunt bought a Tazewell house. It looked as good as ours from the outside, but when you go inside, it’s got those awful panels that you see in a trailer. She was sad about it ‘cause she’d seen ours. The house may be a very good product and cheaper, but there was no sheetrock which makes a world of difference.

    We’ve been living in our home for six months already and we’re tickled to death and very well pleased with what we got. We were sold and we’ve told everybody. In fact, we’ve had people come up and look at it. We also went to Rutledge, Tennessee where the place was built and had a two-hour tour. We encouraged everyone about how happy we were with our home. We also encouraged everybody in that factory to keep on with the products that they were building because their work's great and very reasonable-priced.

    Those people that buy those big, huge, high-ceiling homes and pay $350 a month insurance are a thing of the past. Clayton Homes is the home of the future. Even my doctor wants one so bad. With it, you don't need gas because you got the heat pump. You freeze it after the summer and burn up in the winter so for electricity cost, we only pay $75 a month which is unreal and fantastic at the same time with the way they build these houses with insulation. The monthly cost to maintain it is a third of what you pay when you lived in your traditional home.

    We talked to builders and they told me it would've been a lot more than $200,00 in two years to build. We got ours in six months, and it cost about $100,000, but we had to do the road and all that ‘cause we put it high up on a mountain. But for a beautiful product, that price was very comfortable. It’s a hive for retired people people who needs to downsize because they would not only save money when they buy a Clayton home, but also every month. It would be hard initially because they'd be making less money but at the same time, they'd also meet their cost in maintaining a wonderful life and lifestyle.

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    Response from Clayton Homes

    Wow! Thank you so much for your detailed feedback, Jerry! We are thrilled to read your review and to know that you are so satisfied! That's so neat that you got to tour your Home Building Facility, aren't they impressive!? Congratulations on your new home, we are proud to have you as a customer!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 2, 2018

    We were in need of a home and we stopped by Clayton's. Their reps were good to work with. They answered all my questions and worked with me. I liked their price and the build that Thus far, I've found that the quality of the home I got has been good. If I have any problems, I call the maintenance man and he always comes. I recommend Clayton.

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    Response from Clayton Homes

    We appreciate your feedback, Ruth! We're so glad to hear that your home buying experience went well and that you're happy with the quality of your home! Congratulations on your new home!

    Verified purchase

    Reviewed Oct. 2, 2018

    Clayton Homes did an excellent job and I’m very satisfied with the home buying process. The movers got everything set up, but they left us a mess. I told them they could leave the wood, but they left plastic as well. They didn’t clean up after themselves. Also, Clayton had to send their other guys up to fix the stuff on the roof, and they didn’t patch the screw holes. Still, I’d recommend Clayton Homes because they fixed the issue.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, James! We're glad to know that you'd still recommend us despite the issues you had. It's good to know they fixed the issue, but your feedback will help us prevent it from happening in the first place. Congratulations on your new home!

    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 1, 2018

    Don't buy from Clayton Homes. It's all a lie. They make it seem like in the beginning they know what they're talking about but when it comes down to actually coming down to the work they will say they're going to do this and that and months later they finally start and then they dug where some of where our septic was suppose to go to still on hold. We signed our loan back in June and it's now October and alls I have is my yard tore up with a half drive and a bunch of gravel and a big hole in my yard where they mess up. Now nothing is going on.

    They say they're going to come out and then never show up. Then Dave ** gave out our names and address to some people that know my husband's aunt and she told me he did that and then his boss acts like they're lying because that's what Dave said to him. He never did that but Dave has lied to us the entire time of working with him so we're not working with him now and I guess with his boss not really sure because his boss treats us like crap also. If I was you run. Don't even mess with these guys. It's not worth all of the stress we have been put through. Who knows when and if I will ever get my house. Every time they want us to come in to sign something we go in. Dave never even remembers why he even had us come in.

    One time we had an appointment. There was someone that had walked in and he told them we have an appointment with him and she said, "Oh ok" and said, "Oh it's fine. I can help you. You guys were first" and then ignored us for a good 30 min. What's the point of an appointment. They treat you terrible once they have you roped in. There's no communication with Dave or the soil scientist Cale Or with you at all. Trust me. Run. There's so much more. I could go on and on. By the way it made me have to like a star at least one. If I had it my way there wouldn't be any liking of the stars. Clayton Homes is awful.

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    Response from Clayton Homes

    Heather, we are so sorry to hear about all of the issues you've had during your home buying experience. A member of our Customer Advocacy Team will reach out to you for more information.

    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 1, 2018

    If you are looking for service with a smile, then that you will get, but if you are looking for fast, friendly, knowledgeable service and someone that will do what they say and on time, this is not the place you need to bring your business. My wife and I have been working with Clayton since June 2018 to purchase our $160,000 modular home and it now October 1st, 2018 and we are still not in it. We were asked to move out of our home on October 15th 2018 which we are now starting on the 3rd week in a hotel and they have not even started on our home yet. It is sitting at their lot waiting to be installed.

    I am spending $130 a night on a hotel. We were originally told that it would take about 10 days to get us in our house once we were notified it would be there. Nothing they have said has been the case thus far. This is still on going and I will update this as more details unfold. I will NEVER recommend anyone to these people. They know nothing of customer service and definitely do not do what they say they will do. More to come...

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    Response from Clayton Homes

    John, we are so sorry to hear about the issues you've experienced during your home buying process. A member of our Customer Advocacy Team will reach out to you directly for more information.

    Insufficient response received
    Verified purchase
    Staff

    Reviewed Oct. 1, 2018

    Clayton Homes' buying process was basic and pleasant. Our home consultant was great, and getting everything started to purchase our home was fairly easy. I had a few issues with the overall quality of our home. Other than that, it was great.

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    Clayton Homes
    Response from Clayton Homes

    We appreciate your feedback, Chris. It's great to hear that your home buying process went well, and we will definitely pass along your issues with the quality to your Home Building Facility. Congratulations on your new home!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 1, 2018

    My sister purchased a home from Clayton and she had a good experience, so I went there also. The buying process was rough but Clayton made it easy. It was a lot to take on being a first-time homebuyer but they helped me understand everything and I felt like they weren’t just trying to sell me a house. They were trying to help me out. They made sure every question I had was answered and I didn’t have any questions. The quality of the house is good but I had a couple of issues after I was set up. The maintenance man came out though and took care of it and helped me out with everything we had going on. Clayton Homes treated me well and I had a good experience with the company.

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    Clayton Homes
    Response from Clayton Homes

    Congratulations on buying your first home, Jamie! We're so thrilled that you chose Clayton. Thank you for taking the time to share your experience with us! Buying a home can definitely be overwhelming, but we're glad to know your Home Center worked so well with you! Thanks again for the kind words!

    Verified purchase
    PriceStaff

    Reviewed Sept. 30, 2018

    Clayton Homes' reps did a good job explaining the aspects of home buying to me. I had a great experience as they seemed to care about me as an individual. Furthermore, I liked the price of the home they were selling. I bought a home from them and though it had its issues, Clayton's team came out and fixed them right away.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much for the positive feedback, Justin! We're so glad to hear that you're happy with your home and that your home buying experience went well!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 29, 2018

    We liked Clayton Homes' service and our home buying experience was wonderful. I didn't have any problem with the process at all. We enjoyed dealing with their reps. They were really good to us and treated us fairly. They've called us several times to check and make sure everything was okay. Our home is really nice and we really like its overall quality.

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    Clayton Homes
    Response from Clayton Homes

    It sounds like your home buying experience went perfectly, Carson! That's exactly what we like to hear! Thank you for taking the time to let us know. Congratulations on your new house!

    Verified purchase
    Staff

    Reviewed Sept. 29, 2018

    I wanted something new and Clayton Homes seemed to have some of the best warranties in different things than when I compared to other main brands. This April, I went there and sought out the trailer that I wanted and started doing paperwork and it was about a good three-month process until I moved in. The quality of the house is good and their reps, Josh and Tim, were always straightforward with me.

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    Response from Clayton Homes

    Thank you for choosing Clayton and for taking the time to share your experience with us, Clifton! We're so glad to hear that you enjoyed working with Josh and Tim! We'll pass along your kind words to their team.

    Verified purchase
    Staff

    Reviewed Sept. 28, 2018

    I have dealt with Clayton Homes before and they’ve been good. Then the home that I had burnt down and I went back with them. The buying process was good but I had to switch up their mortgage and now I don’t even know how much the home costs. The home’s quality is good though and the people that I dealt with in Clayton Homes Dixon were really nice.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for the kind words, Cladie! We're flattered that you came back to us a second time and that you've found a new home after such a tragedy! Congratulations on the new home!

    Reviewed Sept. 27, 2018

    We bought our house in 2007. Currently we have to replace all windows in the home due to leaking and water damage! Windows were just stapled in place. The adhesive strip backing was never removed. The crown molding was cut short inside and molding through the house was sloppy... We brought this to the attention of our representative and was told it would be fixed. It was not just made to look like it was!! Ceiling paint was used on the walls not what I had asked for and just recently realized this due to having to fix a spot on the wall and needed the paint! Flooring is squeaking now and cabinets are not quality like we were told! I thought we bought a really good quality home but I realize now we did not! Extremely frustrating since the place we bought it at is now closed and didn't know who to contact. Had I known what I know now I would have bought a completely different homemade by another company.

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    Response from Clayton Homes

    Mandy, we are so sorry to hear about the issues you are having with your home. A member of our Customer Advocacy Team will reach out to you directly.

    Verified purchase
    Staff

    Reviewed Sept. 27, 2018

    The management staff at Clayton Homes did a good job outta Abilene, Texas and I was very satisfied with their home buying process.

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    Clayton Homes
    Response from Clayton Homes

    We're so happy to hear that, Kent! Thank you for letting us know!

    Verified purchase

    Reviewed Sept. 27, 2018

    The buying the home was simple and easy. I like the house that we ended up choosing. It's of good quality. Also, if we had any problems or anything we didn’t like after the house was set up, the crew that Clayton had that came out and did touch-up stuff were awesome. They have come out and fixed anything we have asked.

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    Response from Clayton Homes

    That's great to hear, Kyle! We appreciate you taking the time to let us know that your home buying experience went so well! We're glad to know the follow up service has gone smoothly as well. Congratulations on your new home!

    Verified purchase
    PriceStaff

    Reviewed Sept. 26, 2018

    Buying from Clayton was good. The consultant was wonderful and he was really good. However, the total quality of the products in the modular sucks. I had no idea the products were going to be so cheap when the modular got there. I'm really disappointed. I had the front door and backdoor locks replaced three different times. The plumbing on the toilet sucks as well. The steps are really cheap and inferior. Also, I assumed in doing this for $60,000 that there would be a dishwasher in there and one outlet on the front of the trailer, not on the back. Why would you want an outlet on the back of your modular home for power? The other thing was there were no interior fans present. It's 120 degrees down here in Bullhead. I don’t get it. I wouldn't recommend Clayton to another person because of that.

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    Clayton Homes
    Response from Clayton Homes

    Kelly, we're so sorry to hear that you're not happy with the quality of your home. This type of feedback is very important to us as it will help us improve our processes. A member of our Customer Advocacy Team will reach out to you for more information. Thank you for bringing this to our attention!

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 25, 2018

    My parents owned land where I live and I needed a home that could park itself on the additional piece of land that they had. For that purpose, it would have to be either a mobile home or a prefab. Clayton was an economical choice and I got a really good deal from them. They had a model that was on their lot for two years and it had a lot of the things I was looking for in a mobile home. It kind of knocked my socks off when I came in and saw it. There were some features that were nicer than what my house was.

    Previously, I had gone to another Clayton location in Conroe where I was actually moving to. The guys there blew me off and didn't want to deal with me at all. I would call them and they would say that they'd call me back but then I never heard from them. Conversely, the Clayton in Rosenberg had staff who always call me back right away. They were all about customer service and were really good with pricing. I was super impressed with them.

    Over the six months that I've been in my Clayton home, there has been some settling. There have been doors that started sticking. Still, these are an easy fix. Overall, Clayton is a very good choice when thinking about purchasing a home. Their mobile home models have come so far that it surpasses some brick-and-mortar homes.

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    Response from Clayton Homes

    Your review knocked our socks off, Jennifer! Thank you so much for taking the time to share the details of your home buying experience. We're so glad to hear everything went well in Rosenberg and that you're so happy with your new home. We appreciate your business and hope you continue enjoying your new house for many years to come!

    Verified purchase
    Staff

    Reviewed Sept. 25, 2018

    The home buying process with Clayton Homes was good. Their reps were also good in explaining everything to us if needed and they answered any questions we had.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for the positive feedback, Wendy! Congratulations on the new house!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 24, 2018

    I had a good experience buying a Clayton home and I have been in it for more than six months now. But it's been very wishy-washy with everything now that I've actually purchased the house and there are several things that need to be fixed. We had an electrical problem so Clayton sent out an electrician. He put a hole in the wall, didn’t even tell me and left. I had to call and report it.

    Then there is a hole in one of the walls when it arrived at my property and that has never been fixed either. Also, there are still shipping boards on the outside of the house and one of the stands is hanging from the ceiling. I was told that there was a guy working on the issues but he was fired for some reason. So, they called and got the pieces and a rep spoke with me to get the list again. That's been almost a month now waiting on the parts to come in and for the maintenance to fix the issues. It's very hectic. They also said they were gonna mail me a check for all the inconveniences but then I got a text message saying I'm not gonna get a gift card.

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    Response from Clayton Homes

    Kristen, we appreciate you taking the time to share your feedback with us! We're glad to hear that your home buying experience went well, but we're sorry the follow up service hasn't been as expected. We are going to follow up on your issues and someone will be in touch with you!

    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed Sept. 23, 2018

    We live in an area that's extremely hot. So, we're looking for a house with heat insulation and Clayton filled the bill. Javier was my salesman from there and went out of his way to accommodate what I was looking for. He would have walked their sales lot two more days if need be to find me something. I'm living with my best friend El but he was getting cold feet about the purchase. On one day El would call Javier and tell him that we weren't going to buy the home. On a different day, he would tell Javier that he would talk to me and then Javier would call me and I'd tell him to give it another day. Still, whatever we needed, Javier was there to help us out.

    I bought the maximum I could get for the lowest possible price. I guess I got what i paid for. I thought the floors would be level but then they are not. I can roll a marble here and it would go up and down hills, valleys and pitches. Still, these are things that services tried to fix. If I had a 14x40 mobile home, people wouldn't notice so much but I have a double wide 28x40. Fortunately, my floors are wonky in the bathroom and in the pantry of my kitchen so it's not as noticeable. Also, the insulation and windows are fantastic. I would definitely recommend Clayton Homes.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 21, 2018

    I was recommended to Clayton Homes and heard they're a great company. I appreciated that Clayton Homes did everything in their power to make sure that I got the home knowing they were busy. The sales people returned my calls if I wanted them to and would call to inform me when someone would come out. And they do come when they said they would. They were also excellent with the buying process, as far as getting help and getting to where I needed to be to get the house on the property. They were nice, convenient, and friendly too. I have the trailer for about nine months now and I'm up-to-date on my payment. However, they still haven't been out to finish it. Nevertheless, I love Clayton Homes and I still, to this day, recommend people over there 'cause I know every story is different.

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    Response from Clayton Homes

    Thank you for the positive feedback, Matthew! We're glad to hear that everything went well with your home buying experience. We're going to follow up with your Home Center and the finishing repairs you're still waiting on and then someone will be in touch!

    Verified purchase
    Staff

    Reviewed Sept. 20, 2018

    Clayton Homes was great and my experience could not be better. It was very easy trying to decide what I liked and they got everything together for us. They went over everything very thoroughly. Everything went well. Also, the home is very big and nice. I like the 9-foot ceilings and that the techs come and fix little things that need to be fixed. They’ve been really kind, generous and helpful. If we have a complaint about anything, they’re on it. I’ve already recommended a couple of people to them.

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    Response from Clayton Homes

    That's so wonderful to hear, Grace! We're so thrilled to know that you're so happy with the home and with your home buying experience. Thank you so much for taking the time to let us know! Congratulations on your new home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 20, 2018

    The application process at Clayton was easy and good. The whole process took about three weeks and the interaction with the rep went really well. He has a lot of knowledge and I was really comfortable working with him. He was prompt in returning phone calls and text messages. Working with Clayton was all good. It’s a good company and I’d recommend them.

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    Clayton Homes
    Response from Clayton Homes

    That's great, Wesley! Thank you so much for letting us know! We're so glad to hear that everything went well and that your rep did a great job. We appreciate that you'd recommend us! Congratulations on your new house!

    Verified purchase
    Staff

    Reviewed Sept. 19, 2018

    There's a Clayton place right where I lived before but I had a bad experience with them. So the manager of the park I live in now suggested I check out Clayton Homes of Ashland. And I'd recommend the salesman I got because he did real good with me. I liked him. I have a lot of health problems and I'm disabled. And he was nice and good to me. He did what he could do. They did their job and I put a bunch of money down.

    They should have put other appliances in though. They put the cheapest thing in, a Frigidaire, and the whole stove gets hot when you run the oven. I don't think that stove needs to be in a mobile home 'cause they go up in flames so fast. And you have the top, the sides and the back of the stove against the wall. I wasn't happy cooking with it and I had to get a new stove on my own. Now I've got a stove sitting out underneath my pergola. They oughta come get that stove, which is brand-new, and they can put it somewhere else. But other than that, I haven't had any problems. Once you're done with them, they're done. You don't talk to them anymore, which is good.

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    Response from Clayton Homes

    Beatrice, thank you so much for taking the time to share your feedback with us. We're glad to hear that you had a good home buying experience at our Ashland location. Your feedback regarding the appliances is great for us to hear, and we'll be passing this along to the Home Building Facility. We'll see if there's anything that can be done about the stove you removed!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 19, 2018

    My husband had three strokes and got some paralyzed hand and the side of his face. We lived in New Braunfels and I have two daughters down here in the Houston area who wanted us to come down here so they could help us out, which they do constantly. My eldest daughter, Priscilla, went looking for a house for us. I lived in a Clayton home for 23 1/2 years and I liked their service. I also liked the build of the home which was quite heavy. So, I told Priscilla that I wanted another Clayton home and that was what we got.

    I looked at houses on the internet and looked for Clayton. Then I picked out one and I didn't wanna pay a whole lot for it because we're retired and this would be our last home. But Priscilla decided that I wouldn't like to live in the one that I had looked at, so she found another one. We paid $500 down and Clayton held the order for me until I had our old house sold. So when we came, we called Clayton and they brought the house out then set it up.

    It has nine-foot ceilings, which is really nice, but it was designed by a man. It does not have a linen closet and doesn't have closets near the storage. I am now storing linens in every little crack and cranny. Compared to that, I had three walk-in closets in my other house and one of them was huge. The two closets in the two smaller bedrooms and in the master bedroom of our Clayton home are fairly decent ones but the storage is up in the top that I can barely reach the second shelf. It is the same thing with the cabinets in the kitchen and I can't get up on the stools anymore. I'm 85 years old. So, I have all this storage just sitting there empty.

    Plus, the carpet is the ugliest I have seen in my life. It is army brownish and greenish, but I can I can live with that and replace that myself someday. I don't like the tub either. It is one of those big, long, deep, and soaking tubs. I've tried to bathe in it twice and I could hardly get out of it. I don't like showers but I now I take showers.

    Other than that, I worked with Cruz at the place on 288 in Houston for this recent purchase and he was the nicest person. The manager and the lady that worked in the office, Jen, were also fantastic. I had some problems with the house after I got moved in it and they took care of everything. I would recommend them. They didn't design or build this house. They just sold it and the selling experience was very good.

    When we bought the other Clayton home in October 1994, we went and bought it in Seguin, Texas at Luv Homes and the guy that sold it to us was super nice. He even took us to Waco to see some of the houses being built, so you can't get any better than that. But I looked at the pictures of them building now in Waco, and it is totally different. That 20-something years made a lot of difference.

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    Response from Clayton Homes

    Dorothy, we appreciate you detailed feedback on your home and your home buying experience. Thank you so much! It's so nice that your daughters were anxious to help you all out, you raised them well! Your feedback regarding the design elements is very important and we will pass it along to our Home Building Group! We're so glad to hear that you enjoyed working with Cruz and Jen, and we'll be sure to their team know as well. Congratulations on your new home!

    Customer Service

    Reviewed Sept. 18, 2018

    This is my situation. We found the home we wanted and picked it out. The contractors that Clayton Homes has used keep putting us off. Since they are taking so long now I am stuck with rent plus loan payment. When the Clayton Homes saleswoman said it would take 2 weeks. That was a month and a half ago. Their contractors are very rude, they have destroyed property and act like they have done nothing wrong. If I was to do it again, I would buy a house not a manufactured home. Unless something changes soon. I was so excited to get this home, I loved it, now it's turned into a nightmare.

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    Response from Clayton Homes

    Jaime, we are sorry to hear about the home buying experience you've had so far. A member of our Customer Advocacy Team will reach out to you directly.

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed Sept. 18, 2018

    The home buying process was easy and the people in the offices were very good. However, building the house took forever because Clayton Homes didn’t have enough people to do the construction. There were also a few things that needed to get done that they haven’t been able to. The countertops have bubbles in them and they were loose, and it was not a very good countertop. Also, the outdoor light in the back didn’t have a cover for it. It was just a light bulb. Then Clayton had to do little modifications because we had them put linoleum, and there were bubbles in the linoleum when we walk in certain areas or towards to the washroom. We had to move our cabinet because it would be shaking.

    They said that they were waiting to get a contractor or something that they could hire that will be able to come and check the problems that we had. We moved in the middle of November 2017 after going through this process for a year and there were no workers for them to get things taken care of. A year is a long time to wait for our house to get done especially since all they gotta do is set it up and put it on. We had to stay in an apartment a lot longer than we were hoping to until this house was finished. It's been exasperating.

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    Response from Clayton Homes

    Peter, we appreciate your feedback. We are going to be looking into the repairs you're waiting on and then a member of our Customer Advocacy Team will reach out to you directly.

    Verified purchase
    Staff

    Reviewed Sept. 18, 2018

    Missy and Grant were good salespeople. My husband kept changing his mind but they had a lot of patience and they did all they could to help us. It took about eight months for us to get our home and we're satisfied with it. My kids and I have asthma and we burn the air 24/7. So I thought the utility bill was gonna be high but it wasn't. So I’m satisfied with that. We had a good experience with Clayton and I would recommend them to somebody else.

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    Response from Clayton Homes

    That's great to hear, Patricia! Thank you so much for letting us know how enjoyable your home buying experience was! Buying a home is a big decision, so we understand your husband changing his mind! We'll be sure to pass along your praises of Missy and Grant as well!

    Verified purchase

    Reviewed Sept. 17, 2018

    The actual home-buying process at Clayton was the easy part. We bought a lot model, which was a lot faster instead of having to wait another four months after the loan process so that made it a lot easier. However, we had some problems at the very end with the closing of the loan and some mistakes that the loan officer had made. We had a total of 66 acres and we were putting up 15 acres for sale, and they were to add the remaining balance I had on the land, which was 18,000, to the whole loan. At the end of the process, the guy that came out and estimated didn’t finish the whole process, and they didn’t put the land sale on there. So, we were $9,000 short. Now we have two payments instead of one. Aside from that loan process, everything else was fantastic. The houses are awesome. They are greatly built and the customization is really nice. Plus all the options are really good. We'd definitely pass on the word to others.

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    Response from Clayton Homes

    Thank you so much for your feedback, James! We are glad to hear the home buying process itself went well. However, we are sorry to hear about the setbacks with the financing aspect. This is great information for us to get from our customers to help us work with our lenders and better our processes. We appreciate your review and your business!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 17, 2018

    Clayton Homes has been around for a long time and I’ve never heard anything bad about them. They’re proud of their name. They also had exactly what we were looking for. They're energy-efficient and we thought it was cool that they offer financing. So it wasn’t a mom-and-pop trailer shop. These people know what they are doing and they’re successful at it, and there’s a reason why they’re successful. I drive by them everyday and I told my wife to go down there and pick a new trailer so she did. Then my granddad and I went there and told them which we wanted, and they've been taking care of us ever since.

    They were coming from all corners, telling us that they did financing and this and that. But we told them not to worry about it and that we would take care of it. We wanted to get something without interest. In fact, that was the only way we could do it. We wanted where I could get it and get it for a cheap interest rate then I would still be able to get it paid off where I’m not paying too much interest. I took a loan out on my inheritance CDs then we paid cash for the house. We wrote Clayton Homes a check. Other than that, everybody was quick on the feet, trying to get us into a home as quick as possible. They were all kinds of help. But they knew there was no way they could’ve beat the interest rate I got, which was only 1%.

    Clayton has been real good to me. Jamie and Lisa both get a hold of me from time to time and ask me if everything’s going good. Anytime that I've had problems, I've always called one of them and they've immediately gotten on the ball. There were problems with my air conditioner this summer. It wouldn’t wanna work. But it was a simple thing, a factory deal. However, I've got two small kids under four and John was quick to say, “Hey, we’ll get you to a motel room. We’ll take care of it.” They’ve been real loyal and they back themselves.

    A lot of times you sign a piece of paper and people say they would do this and that but they don’t. They try to find a small crack where they can slip through to get out of it. But Clayton has never ever tried to veer away from responsibility. They’ve always been, “What do we need to do? We’ll do it.” It’s always been, “Whatever it takes,” and I like that. We actually plan on buying another trailer from them to put at my duck camp in Arkansas. I would also tell others to call them and go to Clayton.

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    Response from Clayton Homes

    Thank you so much for the positive and detailed feedback, Cole! We are thrilled to hear that your home buying experience went well and that you were able to get the home you wanted and pay for it how you wanted! It's also great to hear that John, Jamie, and Lisa all took such good care of you and your family. Congratulations on your new house!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Sept. 16, 2018

    I'm not too satisfied with Clayton Homes. The buying process was good but the communication with home consultant was not too good. I can’t get her to come out and can’t do anything. They got some issues that had to be taken care of and they hadn’t got back to me. When we first moved in we had a water leak from the pantry. It got into the insulation on the bottom of it in the house. They still haven’t done anything done about that. I got some citadel floor that was broken. I also got a screen door bent and a bubble in the floor. So I just contacted the dealership or where I bought the house. Other than that, as far as getting out and setting up everything, it’s okay.

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    Response from Clayton Homes

    Harold, thank you for your feedback. We're sorry to hear about the issues you've had with your follow up service. A member of our Customer Advocacy Team will look into this and follow up with you.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 16, 2018

    I grew up in a Clayton Homes double wide. When we decided to buy or build, we looked and we could buy a house from Clayton as easy as we could build, so we decided to go with them. So far, everything has been good. The process from start to finish took three months and we were able to put a door from the bathroom to the laundry room off the master suite. We just have to call the dealership and see if they can come out and check to see why there's a spot in our living room that squeaks really bad when you step on it.

    Also, doors won’t shut really well. Nevertheless, Clayton Homes has been very professional in everything they've done. The consultants have also been very pleasant, very entertaining and attentive to the questions and concerns we had. I've already recommended Clayton Homes and one of my friends has already bought a house from them.

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    Response from Clayton Homes

    We're so glad to hear that you're happy and that you came back to Clayton after growing up in one of our homes! We appreciate the kind words! We're also going to follow up on the issue with your floor squeaking and the doors not shutting well. We'll let you know what we find out!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 15, 2018

    The rep at Clayton, David, was down to earth and someone who was willing to help when needed. He wasn't super aggressive and I was totally comfortable working with him. He would go to the factory, ask whoever it was he needed to talk to and get back to me promptly to answer my questions. Clayton Homes got me in the home I was looking for and I'm totally satisfied. They did a great job in presenting the product and we knew exactly what to expect, so it was a good experience.

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    Response from Clayton Homes

    That's wonderful to hear, James! Thank you so much for taking the time to let us know about your home buying experience. We're so glad to know you enjoyed working with David, and we'll definitely let him know. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Sept. 15, 2018

    Clayton's homes are well-built and I got good service where I was at. We’ve always been in a home and we still own one, but we were downsizing for me because I needed something smaller. This is the first time we’ve ever bought a trailer, and we paid cash for it. The consultant was very professional. He went through every detail with me. I had a few problems but they came right out and fixed it. I was very pleased with everything.

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    Response from Clayton Homes

    Thank you so much for the feedback, Jo! We're so glad to hear that everything went well with your home buying experience. We're pleased that you're pleased!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 14, 2018

    We had a mobile home, it was old and so we snowed it down. Clayton had an employee that needed help starting out, so we bought a home from them. They were really good at following up. They’d call us periodically to see if we got any problems pertaining to anything and they were more than happy to come out and fix it. Our consultant was very valuable. She even came in on her day off to help finalize everything that we wanted when we decided that was it.

    We never had any experience with mobile homes putting it on a lot, and we had gone with the other one in Millington but they weren’t friendly and helpful. It was a large lot and they just sent us out there on our own. If we had any questions, we had to hunt somebody down. Then if we'd ask somebody a price, he'd come back with a price. If we'd ask somebody else, he'd come back with another price. Then one of my husband’s good friends who's got a lot of mobile trailer park home from Clayton, he went on sale with those so we got one. Overall, Clayton was great. If we buy another home, it’ll be from them.

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    Response from Clayton Homes

    That's so great to hear, Sherry! We appreciate you taking the time to share your experience with us. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Sept. 14, 2018

    My experience with Clayton was the best. I worked with TJ and I felt real comfortable with him. He was excellent and you could tell he knew what he was doing. The application went pretty smoothly. I was told what I needed to get out and what they had to have. They were professional and overall the best people to work with. I’m very well-satisfied.

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    Response from Clayton Homes

    We're flattered to hear that your experience was "the best", Jimmy! Thank you so much for your kind words and for choosing Clayton. We're glad that you enjoyed working with TJ and we will pass along your praises to his team! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Sept. 13, 2018

    I went in at Clayton Homes and Sandy was the sales representative that I met there. She went over everything and showed me everything that I needed to do, and it worked. Every part of the process was explained before it happened. What I didn’t understand, she explained. She was right there through the whole process, which was easy. I was impressed with her general positive attitude. Even the delivery process was nice.

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    Response from Clayton Homes

    We're so happy to hear that you enjoyed working with Sandy, Lee! Thank you so much for taking the time to let us know how well your home buying experience went. We'll be sure to pass along your praises of Sandy to her and her team!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 13, 2018

    We were driving through Wilkesboro and we’ve been thinking about Clayton Homes for some time. We decided to stop in and see them. When we started talking to the lady, she realized quickly that we were very serious in buying a house and she didn’t beat around the bush. She treated us nicely and we were extremely satisfied with her. A lot of times I did not understand a lot of things that they were talking about. All I had to do was call and ask her, and she would spell it out. She would go into a lot of detail about the certain thing that was going on. She didn’t cut around the bush, she told us what it was and that helped us make a better decision.

    The whole setup took three months and for the quality, it’s a fair price for $48,000. We didn’t get any choice on the wallpaper and flooring but we did on the vinyl siding and shutters. It was not a top paid or top cost material, but for the price, it was done finely. Right now, we are in the year of service after it was finished and it’s a hassle to get them to come out. I understand that maybe they are pressed for time and they have other people that they have to get to, but we have things that need to be fixed and adjusted in our house. The door in the bathroom has had holes in it since they brought it. They replaced one door but they didn’t bring the second one. I appreciate all the hard work that everybody has done so far, but I wish that we can get somebody to come out from time to time. Still, I would recommend Clayton Homes.

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    Response from Clayton Homes

    We appreciate your feedback, Anthony. A member of our Customer Advocacy Team is going to follow up on the repairs that you are still needing and see what can be done on our end to speed things up. Congratulations on your new home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 12, 2018

    There have been problems at my Clayton home as far as some bathroom leaking, so they've had to come back and repair those issues. However, their guy Vincent is very slow to respond. Even the management can’t get him to respond. Also, I’ve been following up on the issues that have been out of the rep’s control and he’s just forwarding them to their service department. Their service lets it skip for months, so I've been without a bathroom that long. Plus, the house is now not level. I had to put a level on the house, take pictures and show it to Clayton so that they could see the issue. But overall, my experience has been good. Clayton Homes does the best they can and they're working on their issues.

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    Response from Clayton Homes

    Hi Windsor, thank you for your feedback. We're sorry to hear about the delays in getting your repairs done! A member of our Customer Advocacy will follow up with you directly for more information.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 12, 2018

    I found Clayton Homes through a friend and the home buying process went fine. It was good dealing with the consultant but some of the crew who brought the house in did it on a rainy day and it made a bunch of rips in the land. They had problems with it and they put it in at a bad time. The people that built the house could have done a better job, but it was okay. I had everything fixed that needs to be fixed on it.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 12, 2018

    I went through Clayton Homes in Easley and the gentleman that works there has done an excellent job. I was in need of a home right then, and he got the process started and had me in a home within three weeks. I couldn't ask for anything better than that when I was having to sleep in my truck. I also like the home and it's what I needed for the time. It's for me and my son and it works out good.

    However, there was always something wrong once they got it set up like a door was not shutting right, and the people they had to come out were excellent. They were out there in no time, fixing these problems I've had. I called them out to replace the floor one time. They came out and the guy that they used had a technique to fix the floor without taking it up, and the vinyl looks brand-new. I couldn't even tell anything was wrong with it. If others are marketing for a mobile home, that's where they need to go. I had a couple of other places and it was nothing but a joke. All they were worried about was money, but Clayton wasn't. Their concern was getting me in a home and that's all that mattered.

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    Response from Clayton Homes

    We're so glad to hear that our Easley location was able to get you what you needed when you needed it, Douglas! Thank you so much for taking the time to share your feedback with us. We hope that you and your son enjoy the home for many years to come!

    Reviewed Sept. 11, 2018

    We were provided a defective refrigerator freezer with our double wide and thanks to Clayton Homes we were denied the warranty which also denied us the extended warranty. Don't buy any home from them. Don't stand behind what they sell.

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    Response from Clayton Homes

    We're sorry to hear about your experience, Bonita. A member of our Customer Advocacy Team will be reaching out to you for more information on your situation.

    Insufficient response received
    Verified purchase
    Staff

    Reviewed Sept. 11, 2018

    I’m really satisfied with Clayton Homes. They explained everything that I needed to know and the process took two weeks to get everything squared away and approved. Brenda, my home consultant, went over the trailer with me. She was very professional in what she was doing and took very good care of me. Once, it was winter time and I thought Clayton could put something down with the ground exposed but they couldn’t get out here as quick as they could. However, the center of the ground piled up enough to do what needed to be done and it didn't take them time to get it done. Brenda worked well with that.

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    Response from Clayton Homes

    We're so thrilled to hear that you loved working with Brenda, Ronald! We'll be sure to pass along your praises to her and her team! Thank you for taking the time to share your positive feedback with us and congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 11, 2018

    I bought a single-wide from Clayton Homes and wanted to start a payoff in short order. Their process was easy and they definitely went out of their way to accommodate everything that I thought was important. Abby, the rep I worked with, was very sweet and nice. She thoroughly explained everything and did her best to put up with me. Moreover, she was willing to work around my schedule. Sometimes I’d go for days without calling her and she’d say she'd talk to me when she'd talk to me.

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    Response from Clayton Homes

    We're thrilled to hear that your home buying experience went so well and that you enjoyed working with Abby, Joshua! We're definitely going to let her know and her team know that you are singing her praises! Congratulations on your new home!

    Customer ServicePriceStaff

    Reviewed Sept. 10, 2018

    I made the mistake of visiting a dealer's lot just to view a trailer similar to the one I wanted to buy. It was a four bedroom and I wanted a two bedroom. The people at the dealership were not the least friendly or helpful. I did not ask them about ordering me the two bedroom model. I visited another dealer to order the trailer I wanted, and when they found out I had been to the other dealer, they told me they would not help me. I tried two more dealers and got the same response. The rejection of my business was not immediate at any of the three. Apparently they have a way to check the other dealers for the names of potential customers. I was even quoted a delivered and set up price by the last one before they told me their manager said not to deal with me.

    Updated on 09/19/2018: Clayton reply: "DISPUTED". In other words, there is indeed "Honor Among Thieves".

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    Response from Clayton Homes

    We're sorry to hear about your experience at several of our location, Charles. A member of our Customer Advocacy Team will reach out to you for more information.

    Insufficient response received
    Customer ServiceStaff

    Reviewed Sept. 10, 2018

    We called on Thursday to see when they was going to do the walkthrough. They said they was getting ready to call the FHA people so it would be the beginning of this week. We call again today because nobody called or showed up. They told us they called the FHA people on Friday and usually takes 24-48 hrs to get someone to do the walkthrough. I'm sick to death of Clayton Homes lying to us. They should of had these people already scheduled. Because the A/C people put the A/C in last Tuesday. I will never recommend this place to anybody. They don't care about there customers on the money.

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    Verified purchase

    Reviewed Sept. 10, 2018

    I could have moved a lot sooner than what I did when I went to look at the property had the refinance been a little bit quicker. But it wasn't Clayton's fault because they couldn’t move forward until they got the okay from the financial part. I felt like the banks dragged their feet from one thing to another. Clayton gave me six different ones which I was kinda dumbfounded to all of them. I went with Cascade which was based in Arizona, and I thought that was what took so long. However, the consultant was willing to help. Overall, I'm satisfied.

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    Response from Clayton Homes

    We're so glad to hear that overall you're satisfied, Leota! The financing can be complicated and time consuming, but thank you for sticking with us. Congratulations on your new home!

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 10, 2018

    We bought a home through Clayton and our experience was exceptional. Their associates had exceptional communication and they knew exactly what was going on. Every staff in that office has gone above and beyond to help us out on this deal and answer any question that arose at the time. Among them was Sherry and we called her if there was something wrong. Then she called somebody out to take care of it. We started working with them in September of last year then we moved in around February of this year. We are also very pleased with our electricity bill on our Clayton home. It’s everything that was advertised on it. Also, through our contractor friend, we are adding and still completing two decks, one on the back and one on the front.

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    Response from Clayton Homes

    How wonderful, Kenneth! We're thrilled to hear how happy you are! Thank you so much for taking the time to share your feedback with us! We'll be sure to pass along your praises to Sherry and her team! We pride ourselves on building energy efficient homes, so we love hearing that you're enjoying that benefit! Congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 10, 2018

    I went through several Claytons and I would start off telling them where I plan on putting the house and what I was gonna be doing. All of the other ones were selling me a higher end house that isn't my style and wouldn't fit in with what I was trying to do. I had specifics in mind of what I needed and I wanted the side door to come into like a mud room, utility room and have the master off of that. I'd put my house on a working farm in the middle of hayfield and I would be coming in and out with muddy boots and things like that.

    I finally decided to work with the ones in Farmville that seemed to have it together, and they've been working together for a long time so they knew exactly what I was looking for. They didn't try to sell me something I didn't need or want and it was awesome. The application process was very fast and we continued going forward with taking up different features for the house that I was gonna get. It was great. When I was talking to Lisa, she knew what I was gonna need and didn't show me anything that wasn't gonna fit with what I was looking for. There was a house on the lot that was the house I selected and it was perfect.

    I got in to where I wanted to live a lot faster than I would have had to in going through fixed loans and I don't have to have a construction loan and several closings, which was also helpful. From the beginning, I was told where I wanted to put the house was a bit of a challenge, but they got it done. The team I worked with in Farmville was amazing and awesome. I couldn't have asked for better service and I've already recommended to several people.

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    Response from Clayton Homes

    That's so great to hear, Amy! We appreciate you taking the time to tell us about your home buying experience and about how well it went at our Farmville location! It's so great to know that you were able to get exactly what you wanted and needed. Congratulations on your new home!

    Staff

    Reviewed Sept. 9, 2018

    We purchased a Clayton home from Marty Wright Home Sales in Pageland Sc... We live in York Sc. It has been one thing after another! There is standing water under our home... We have had electrical issues... and pages of repairs. They send unprofessional people to make the repairs and do them in a half-**manner. We find new things daily. :( Clayton Homes are cheaply made and I regret making this purchase. I don’t feel safe in this house because of the electrical issues we have had and if anything ever happens to my family Clayton homes will be shut down! I’ll make sure of that!

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    Response from Clayton Homes

    Hi Jessica, we are sorry to hear about the issues you're experiencing with your home. A member of our Customer Advocacy Team will reach out to you for more information.

    Insufficient response received
    Verified purchase
    Staff

    Reviewed Sept. 9, 2018

    A neighbor where I used to live got a double-wide through Clayton Homes and told me about it. And it was great working with them. Everything they said, they did. But there were a few things that were wrong with the house and it took a little while to get it fixed. They had issues with the contractors and they had to get new ones. But other than that, it was all right. I love the home and the quality has been great. I’d tell others to go buy a trailer down here as well.

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    Response from Clayton Homes

    We appreciate your kind words, Sean! Thank you so much for sharing, and thank you for bearing with us during the issues with the contractors! Congratulations on your new home! We're flattered that you'd recommend us to others!

    Verified purchase
    Staff

    Reviewed Sept. 9, 2018

    Clayton Homes' reps made the buying process super easy to deal with and works with me. Tommy was very knowledgeable. I gave him an idea of what I wanted and they showed me several. Then, we would go in and I would look. If I didn't like it, they would look at another one until we found one that I like. I'm grateful because they were great. It was a pleasure to do business with them.

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    Response from Clayton Homes

    It's a pleasure having you as our customer, Michelle! Thank you so much for the kind words. We're so glad to hear you enjoyed working with Tommy and we'll be sure to pass along your praises to both him and his team!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 9, 2018

    If you're in the market for a home, go to Clayton. I would recommend them. I checked other brands and Clayton's homes are sturdier and well-built in terms of the materials, the size, and the way they are constructed. Plus, they are insulated better than any other home I've ever been to and that also helps with the energy billing. I already knew what I was looking for and I went in, saw the home I liked, and I bought it. The salesperson I worked with was helpful and my interactions with him were great. If I had questions, I called and he always answered my call or called me back.

    The home that I got was ready to go. They came in and set the home up, and I moved in. It's summertime and I keep my air conditioner on at 74 degrees, and it doesn't' get too hot in here. Right now, they're working with me as I'm going to take up the carpeting in the living room and they're also ordering the regular flooring for the kitchen. Then someone’s gonna come out and put the flooring down. All in all, I love my home. It's in the country. What's not to love?

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    Response from Clayton Homes

    What's not to love about your review, Alice!? Thank you so much for the feedback! We're thrilled to hear how well your home buying experience went and that you love the home! We're also flattered to hear that you'd recommend us! Congratulations on your new home!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 8, 2018

    We just had a nightmare with Clayton Homes. I was running around everywhere and Clayton took the deposits but we never got anything back. They gave us the house but they didn't put a damn thing in it. The electric wiring was open and so was the air conditioning and heating vents. We had to have friends come in and they helped us so we can either get it done or they would pay us to do it. So far, the commode water had been retained by the plastic that was under it. Clayton Homes told me they were going to pay us. They even guaranteed us that we would have a driveway and I laughed at them because my driveway is about a half mile long. They never said when they were going to be here. We never got any confirmation out of any of the things we’ve called repeatedly.

    I got the kips that's holding the water back and they would put that on in and we should have water but we didn't. I had to call the plumber to get water down there. Also, the lights, the bathroom, and the pantry are so dim. You have to take a flashlight to go in there. I had no heating or air for the whole winter that we were out here. I’m amazed the thing was actually heating because they said they didn’t have the vent work tied up to it. So, between the fireplace and my little electric fireplace in the bedroom, it was the only thing we had keeping that whole house warm. But I'm pleased with Amber. She was the woman that we bought the house from. Clayton kept telling us that they would take care of the issue, and Amber finally did it. Anything that could happen, has happened.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 8, 2018

    When I decided to purchase a home, I checked out Clayton and other home manufacturers. The other manufacturers didn't seem like they were built as well as Clayton Homes, so I stuck with Clayton. I checked in to have a home built, but it was more reasonable for me to have the Clayton Home put down, 'cause I was retiring, and I didn't want a big house now. For the price and structure, I felt like it was a good bang for the buck. The home buying process took a while with the finances, but it was good after all that was said and done. Their rep was helpful and even if I didn't get to talk to her too much when I last dealt with her, she's very concerned about any issues that we had in the house. She pointed out a few things that we may have overlooked to make sure that everything was covered that might have been scratched, and we went over all of that kind of stuff.

    George over at Clayton Homes where we bought was very helpful and he did a fantastic job working with us. He can answer any questions we had and he stuck with us, 'cause we've been trying for close to two years before we have got it. It took so long because at the time we were starting to finance it, my daughter was still in college, and I had a parent loan. At the time, the parent loan doesn't come until she ends school so the question with the finance company was how much was I gonna be paying a month for the parent loan part, and I couldn't tell them because she wasn’t out of school at the time. But once she's finished, then I negotiated with the student loan people and everything was fine.

    We've also had some issues with the paint peeling on the cabinets, and we brought it to their attention. We sent pictures to George and the lady, and the lady dealt with the factory people. The factory people came out and replaced all the cabinet doors that were peeling. They worked hard and did a great job. The cabinets, after they left and all, they need to do the same thing. They even brought new indoor doors because some of them were scratched and minor damaged. When I shut them against the door stopper thing, the wood that goes all the way down the door to keep you from going past and when you shut it, it hits the bottom of that wood. It was off for about a quarter inch, and it was closed at the top. But they brought new doors and replaced all of them.

    However, when they brought them from the factory on the truck, there wasn't any paper or cardboard between the doors. It had the tendency to scratch on it so the doors they put on was in a worse shape than the ones that were originally on there. I went on ahead and rehung all the old doors back myself after they had left and brought it to their attention when they came back out with some more doors, but it was like the same thing. They still just stacked them on top of each other. They ended up fixing the main thing that was in the hallway where the two spare bedrooms were by taking the door off in the doorframe and fixing the doorframe 'cause it was the problem and not the door. They fixed all that and got it all painted back.

    There are still some issues because of the problem with those particular type of white cabinet. After a period of a little time, the paint kinda chips on them and they're not paintable. If they were painted, we're gonna have brush streaks on them. Right now, they're smooth but they're trying to figure out an alternative on how they're gonna fix the cabinets and they're supposed to send a crew back out to handle that. Overall, their product is sturdy and not cheap, and I feel happy with the quality of our home. If someone asks me about Clayton Homes, I will tell them it was a wise choice to go with them. We spent more to make sure that it was energy efficient, and we had to upgrade on a lot of stuff in there, but it was well worth it. I would highly recommend them over anybody else.

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    Response from Clayton Homes

    Thank you so much for your detailed feedback, Stephen. We are so glad to hear that you enjoyed working with George and that your home buying experience went well. The financing can be complicated, but thank you for sticking with us! The information you provided about the cabinets and how your replacements were transported is very beneficial! We will make sure this feedback gets in the right hands. Congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 8, 2018

    We had a bad experience with Palm Harbor and then a friend of ours reached out and told us to go see his friend over at Clayton Homes. And it was great. He took care of everything we asked him to. We already had an idea of where we wanted to be so he showed us everything that was within our budget. Then he helped us through the financial side of it and any kind of upgrades we wanted to add. He didn’t badger us with a bunch of unnecessary stuff like Palm Harbor did.

    The home he set us up with was also exactly what we needed and wanted at the time. But with the way that they put up the shelving in the master closet, they didn’t give us much hanging space. If they change the way it’s designed a little bit, they can add a lot more hanging space for clothes. That was the biggest issue we had. But that was a main project that got taken care of easily. That aside, it’s a good-quality house and if you’re on a budget and that’s what you wanna do, Clayton Homes is definitely the place to go. I’ve also recommended quite a few of my friends over to them.

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    Response from Clayton Homes

    Thank you, Taylor! We're so glad to hear that everything went well with your home buying experience! Your feedback regarding the closet design is important to us as well, we'll be sure to pass that along to the Home Building Facility where your home was built. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Sept. 7, 2018

    I liked the way Clayton Homes did business. A lot of the other companies I have talked to and looked at just didn't seem to be professional in some ways. At Clayton, the buying process took quite a while, but it was more my fault than it was theirs. They wanted to close it a lot sooner than I did, but there were some things that I had to do and I couldn't close it so they had to wait on me. Still, their rep was on top of the situation. While she bugged me more than I wanted her to, she was trying to do a good job.

    I fell in love with the decor as soon as I walked into the home. However, my shower is leaking and I can see evidence of it in the bedroom. I have a year for major things like that, but I'm gonna do some caulking myself before I call Clayton Homes. I wanna make sure that it's not a major water issue under the trailer. On several different occasions, they tried to come to fix things on the punch list and do a little touch-up painting, but I was not able to accommodate them. I'd tell friends that if they were looking for a mobile home, I would highly recommend going over to talk to the people at Clayton Homes over on Moffett Road. They did a great job and I'm very satisfied with them.

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    Response from Clayton Homes

    We're so happy to hear that you're satisfied with your home and your home buying experience, Richard. Thank you so much for taking the time to share your story with us! We'll follow up regarding the repairs you're needing to see what we can do to help! Congratulations on your new home!

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Sept. 7, 2018

    My wife and I were in the market for a new home. We checked several of the other brands in town but the plan we saw at Clayton's was what we liked the best. Then we ended up looking in the Panama City area. I wanted to give my wife more choices so went to the branch in Alabama and the one that we ended up picking was at that lot. The Suter is the one by Southern Homes and my wife loved it. It is wood on the outside then cedar on the inside. We’re happy with it and everything they’ve done with it.

    The person we worked with was real good too. He didn’t play wolf. He gave it straight to us, how it would be and how much it would cost. The financing went well and they were very thorough. We signed the papers off September of last year. Then they finished building the house and we had it installed in January. There are a lot of problems with the 911 service resetting things up here and it’s hard to get permits. But other than that, setting up went well and the mobile home went well. We’ve had minor problems but so far, we’re doing okay there and we like the home. I’m very happy that we leveled off with Clayton Homes. I’d recommend it to anybody.

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    Response from Clayton Homes

    Thank you so much for the positive feedback, Melvin! We're so glad to hear that your home buying experience went well and that your wife is happy - we know how important that is! We're flattered that you'd recommend us as well! Congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 6, 2018

    The salesperson helped me look through the homes and was very nice and polite. She went over everything with me, comparing Clayton homes to other homes. I became interested and I wanted to purchase one. From the beginning to the end, it took me about two years to get the home. I was working on it in 2015 and I had financial obligations that I had to take care of before I actually purchased the home. But Clayton cleared me for everything. It was more on my end than theirs that I had to wait on.

    I customized a few features like the slide doors on my pantry and my laundry room. In the master bedroom, what was dividing the bedroom from the shower area was just an open area. So I had them put a slide door there. I also had cosmetic problems that they had to come back for and touch up a little. And it was done in a timely manner. They came back and got everything the way I wanted. So in other words, they gave good service. I have such a beautiful home. I’ve had a lot of people ask me where I got my house from and people here in my neighborhood have bought some Clayton homes as well.

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    Response from Clayton Homes

    That's so great, Willie! Thank you so much for letting us know how well your home buying experience went. We're so glad to hear that you were able to customize the home to meet your needs as well! Congratulations on your new home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 6, 2018

    The people at Clayton Homes were very good. They were able to answer any questions that we had and if they didn’t have any answers for us, they were able to get it to us within 24 hours. They also helped with extra stuff that we asked for with the house, like paneling, flooring and fireplaces. We love the house and the quality is very good. I went with Clayton for the quality and the pricing. And I would tell others to also go with Clayton Homes if they are considering that route.

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    Response from Clayton Homes

    We take pride in our quality and pricing, so we're flattered that you agree! Thank you for taking the time to share your feedback, Nicolas. We're thrilled to hear everything went so well! Congratulations on your new home!

    Customer ServiceStaff

    Reviewed Sept. 5, 2018

    My mom closed on her Clayton Home today at the New Braunfels, TX location. She had been talking with them for months and was very excited to sell her home and make the move to be closer to our family and her grandkids. Being a retired school teacher, we made it very clear that her income is limited and she did not want to get into a situation that would be more than she could handle financially. She was never given a firm estimate of what her monthly payment would be by the loan officer even after repeated calls and questions. She was also told the lot that her home would be on would cost $200/mo less than it actually turned out to be.

    At closing, she was told her monthly costs would be about $300 more than expected. The manager Kim, then told her that they could “cancel the contract”. My mom had already sold her home and moved into mine temporarily until the inspections were complete on her new home. A home buying experience should be exciting and enjoyable. My mom left hers in tears. I’m beyond angry that these people cared more about selling the home than being truthful with an older lady who just wanted to be near her family. We will never be recommending Clayton to anyone.

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    Response from Clayton Homes

    Kristi, we are sorry to hear about your mother's experience at our New Braunfels location. A member of our Customer Advocacy Team will be following up with you for more information.

    Verified purchase
    Staff

    Reviewed Sept. 5, 2018

    We've had a good home buying experience with Clayton Homes. It was an easy process. We searched the web and we went with them because of their quality. I also had a colleague at work that had an experience with them at Rogersville. William, my sales agent, was very professional, honest, and straightforward. I absolutely enjoyed working with him. The home I got is wonderful. There were some minor things that needed to be done but then the two servicemen who came to fix those were excellent. I recommend Clayton.

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    Response from Clayton Homes

    Thank you so much for the kind words, Anita! We sincerely appreciate you taking the time to share your feedback. We're also thrilled to hear how well your home buying experience went with William! We'll be sure to pass along your praises to his team! Congratulations on your new home!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 5, 2018

    I got started with Clayton Homes since my dad does a lot of business with them. He does a lot of their septic systems. But I didn’t care for the guy that I had. I was young when I bought the house and he never took me seriously. I was like everybody else trying to buy a house but he didn’t keep me updated through the process. I did a lot of the work by having to talk to the mortgage company myself. I quit going through the guy that I bought it from. The other people there were good though. If I ever called and needed anything, they answered right away and were able to help me.

    I dealt with the manager at one of the Houston locations and the way he talked to me was very sweet and welcoming. Every time I called, he made sure that I was taken care of. The lady in the maintenance department was really good too. When the flooring was accidentally ripped, she did the scheduling to have someone come out and fix the flooring. She made sure the schedule worked with me. Overall, the process was really easy. They also really took care of me as far as if I had any problems with the trailer. A lot of my friends have come over and they like it. And I've referred a lot of people to Clayton Homes.

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    Response from Clayton Homes

    Thank you for your feedback, Ashley! We're sorry things didn't start off well with your original consultant, but we're glad everything worked out in the end. We also sincerely appreciate your recommendations to Clayton. Congratulations on your new home!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 4, 2018

    A friend of mine told me about Clayton Homes and the rep was really good. He answered every question I had. He had been on top of it since the moment we started. He got the contractors and everything over here in a timely manner. He helped with the air conditioning and getting the water and stuff connected. He made sure the house got delivered. He has called me six times since we moved, to make sure everything’s okay. I've got a nice house. It's a well-built home and not super expensive. The people over there works with you. It’s a painless process. I’ve already sent more people over there. I recommend them.

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    Response from Clayton Homes

    We're thrilled to hear how painless your home buying process was, Roy! Thank you so much for taking the time to let us know how well everything went! Congratulations on your new home! We're flattered to hear that you've already recommended people to us! Thank you!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 4, 2018

    We were looking for a manufactured home. I was on the internet looking for them and Clayton Homes had somewhere very close to what we were looking for. We dealt with Linda back and forth and she went back to her manager to put the deal together. She did everything quickly and the way that we wanted. I liked that she knew her stuff with what we were looking for and what we were talking about. The whole process took about a month and a half.

    We bought a custom home and we had everything ready to rock and roll here at this end. So it was a matter of getting a home, getting all that stuff set up, have Clayton come out and put in the census to get all the financials rolling. Linda organized their guys to come in and do the footings. Once the footings were done and set up, they kept knocking it out. Their guy who brought the house down to set it all up was dynamite. We had a couple of issues when starting up but they handled that. Everything’s good now. It was good dealing with Clayton. But they were so messed up with Vanderbilt that I told my son that he has to find his own financing then he could go ahead and buy the home. He would be a lot better off.

    The home we got was an energy efficient one to start with. Then I went ahead and did some major renovations to make it more energy efficient. My first couple of utility bills were about $400 because it was cold out. Then I took the heating and cooling system out and put a high efficient heat pump system in. I did a full solar package too. We had triple-digit heat numbers last month and my bills were only $61. I also put in an addition on the home. I put a 40 x 48 carport attached garage and I bought a 10-foot porch over the back of the house.

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    Response from Clayton Homes

    We appreciate your kind words, Phillip! Thank you so much for taking the time to tell us about how much you enjoyed working with Linda during your home buying process. We're also glad to hear that you were able to customize the home to meet your needs and to be even more energy efficient, that's great! Congratulations!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 3, 2018

    We started with Clayton Homes in Lexington around 2014, but before that, we've been going down to Sanford and we saw Vanderbilt Homes, Clayton Homes, and Country Fair Homes. We looked at all of those, then we came back to Clayton Homes and we finally saw what we liked. Their price was better as well. The first one we went to was down in Sanford, where we first saw Clayton Homes, but we realized there was Clayton Homes right here in Lexington, so we went to the Lexington location instead. Everybody in the office was great to us, not only our personal sales rep. When we walked in and had questions to ask and if our rep wasn’t there, everybody would be willing to answer any questions we had.

    We started looking and decided that we do some changes with the house, and they were willing to work with us. They went to the manufacturer with answers they didn’t know and the head guy from the manufacturer came up to Clayton Homes here in Lexington and sat down with me to let me know what I could or couldn’t do. They did everything I wanted and did a bunch of changes for me. We absolutely love the house. Not only that, they are really good too. If we have a problem, I've called them and within some time the next day or within two days, they have somebody out there. The problems had been minor and we haven't had anything major at all.

    We customized the family room that was a living room and it had a dining room at the end of it. It also had a doorway to go into the hallway and to the kitchen. They let me take the little half wall out and get rid of the dining room. It's all family room now as you walk in. They also let me do a half wall, but I wanted to make it into a foyer since the house didn’t have one. It was just a walk-in to a living room area. Then, they let me take up part of the columns that were in the archway because I didn’t want the column.

    Some of the big changes were where the family room was. At the end of the kitchen, I made that a dining area with a glass slider door instead of windows because I don’t need a living room and a family room. We needed a bigger family room because of all the kids in the family we have when we have them over. So, right now, the way with my archway here between the family room and the kitchen and when all the families are here in the family room, I can see and talk to all of them while I'm doing stuff in the kitchen. It's very family-oriented and everything is so easy to get to. I also rearranged the kitchen a bit. I wanted two ovens, so I've got a slide-in range and, on the end of the wall, I have an oven and a microwave over the top of it into a cabinet. They let me put a pantry in my kitchen as well.

    We also put another pantry at the end for the dining room. One whole wall is nothing but a huge pantry for dishes. I put dishes and party supplies in it. They also let me rearrange the master bathroom. I changed it all around. I took the tub out and put a larger shower stall in there. I also made a private party area. And being a woman, I wanted a sink and a vanity, so on one side of the wall, we had two double sinks. I did a sink and a vanity for me and, on the other wall, we did a 30-inch sink for my husband and a linen closet. The house was so customized. Everybody who walks into it really likes it. We've had people stop by after we moved in and they asked if they could come in and look at it. Also, in this house, you can't hear it when it rains outside and the house is very well insulated. In the winter time, it is very warm and during this hot summer, it's great. I only have the air conditioning set on 75 and it's cool in here.

    Clayton Homes worked with us in every aspect. We were coming down every couple of months talking to Clayton Homes and seeing what they could do. I had another place that was gonna do some stuff for me, but Clayton Homes was right here and everybody was really nice. There isn’t a person in that office that wasn’t nice to us and still is. I've been recommending them to several people. There's one couple that really wants this house, but they can't afford it. We got a heck of a price compared to when we were looking down in Sanford. They worked with us and really gave us a great price. The house had one price on it and I customized it which brought it up a bit more, but it was worth it. We still feel we came out of hand every bit of the stuff they did to it and we really got a great deal.

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    Response from Clayton Homes

    Toni, we LOVED reading your review! Thank you so much for the kind words and for taking the time to share your experience with us. We're thrilled that you loved working with our Lexington Home Center and that you were able to customize your home to meet your exact needs. Congratulations on your new home and thanks again!

    Verified purchase
    PriceStaff

    Reviewed Sept. 3, 2018

    I needed a mobile home to house worker employees of mine and Clayton Homes had exactly what I was looking for. The people at Clayton were also friendly, helpful and very knowledgeable. I bought a 14 x 76 home that was of the lower price range and I had a good experience. I'd be a repeat customer.

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    Response from Clayton Homes

    We love to hear that, Lee! Thank you so much for the great feedback. We'd be honored to have you as a repeat customer if the need arises!

    Customer ServiceStaff

    Reviewed Sept. 2, 2018

    My home has been needing attention and service since December. Over the time the service that has been sent to my home was very poor and hardly nothing accomplished. Then after they fired the service guy, the GM admitted to forgetting about me for 4 months straight after I called. I requested for somebody to come look at the damage to the home and the build quality but they instead send a new service guy to order things it needs. After about 3 weeks still nothing has changed, I feel they are trying to wait it out until my warranty ends in December.

    I'm am making a video to release soon to social media of every aspect and point of the damage and poor service to this home. I need help from the corporation please. The Hammond, Louisiana office is where I bought the home and they seem like I'm just some guy that bought a home they don't care about. The Better Business Bureau will be notified soon if nothing gets done soon. And a attorney general I'm ready to defend me and my family's hard earned money. We haven't even decorated this house. We are very unhappy.

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    Response from Clayton Homes

    Eric, we are very sorry to hear about the experience you've had with our Hammond location so far. A member of our Customer Advocacy Team will reach out to you directly for more information.

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed Sept. 2, 2018

    I bought a 16x18 mobile home with three bedrooms and three baths from Clayton Homes. It's very nice. I had a good saleslady. Her name was Kim and she was very knowledgeable. They set the home up at a mobile home park before I signed the papers. I paid my down payment before I went on my Christmas vacation and I wasn't able to move in until January 9th. But it was a good experience and everything went well.

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    Response from Clayton Homes

    That's so great to hear, Ricky! Thank you for taking the time to let us know that your home buying experience went well and that you enjoyed working with Kim. Congratulations on your new home!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 2, 2018

    I had great interactions with the reps of Clayton Homes and Darryl, the manager there, was really great. We lived in Pigeon Forge, Tennessee and I own some property in Georgia that my daddy left me, so we decided to put the mobile home back on it and come back here. Being out there, we went to the store in Sevierville but we weren't happy with them at all. So we went to Sweetwater next. We had talked to Darryl on the phone before we went there and he made an effort to be there and help us on Saturday when we went down. Our salesman, Brent, was very knowledgeable and helpful but Darryl pretty well did everything.

    The home buying process was great and could not have gone easier. It also went very quick. Darryl knew our situation. We had sold our place up there and we didn't have anywhere to live when we came back here so we were in a hotel for eight days. Darryl did everything in his power to make everything happen. We closed on Tuesday and they delivered our house on Wednesday of that next week.

    The house I have now, however, is not the house I wanted. My husband and I both draw Social Security Disability but he is able to work and make a bit of money. And because we had filed taxes for the 26th paying year, we didn't qualify for something. I don't know if it’s some type of government rule, but we had to go with a different home because we had $20,000 we paid them and we would have to have more if we got the other home because it was more expensive.

    It also took me longer to get my power turned on than it did to get our home. The only way I got it turned on was because a gas and a power company came out and made sure our pole was good. The power company's rep kindly put in a good word and said that we gotta have power then. So power and light were here on Monday morning. But quality-wise, the home seems to be great. The process went very smoothly as well and everybody I've talked to, from people at Vanderbilt down to Clayton Homes, was great too. I would highly recommend Clayton Homes.

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    Response from Clayton Homes

    Tina, we sincerely appreciate your generous feedback! We are so pleased to hear that you enjoyed working with Darryl at our Sweetwater location and that everything went smoothly with your home buying process. Thank you for being patient with the power issues, and for taking the time to share your experience with us!

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Sept. 2, 2018

    Through the homes I looked at, I really noticed the quality of Clayton homes. Plus the sales guy, Chris, was great. He helped us all the way through and was very informative with the progress. I probably drove him a little crazy but he stayed right on top of everything. It was a great experience and I would recommend Clayton Homes. We started around May and we moved in in December. Considering all that had to be done, it was done in a timely manner. We customized our outside color, colorized the brace and added the ceiling fan in the master room. So far, the central heat and air works really great too. It’s efficient. Our power bill runs a lot cheaper now than our previous home.

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    Response from Clayton Homes

    We're so glad to hear everything went well for you, Cory! Thank you for letting us know! We'll definitely pass along your praises of Chris to his team! We take pride in the energy efficiency of our homes and are glad that you get to enjoy that! Congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 1, 2018

    I was pregnant and I needed a new home. The house that we were living in was the one we were raised in. But when we were remodeling, we found mold so we decided to sell the house and then buy a trailer. When I went by Clayton Homes, I saw their trailer out there and I really liked it so I stopped. I asked about the Clayton Homes people and my brother’s best friend was the one who helped us build them. I went looking in October and finally decided in November. I signed papers in December and then I was able to move in within the first two weeks of February.

    I had a perfect experience with Clayton Homes but not with the people who worked on my house. The technicians would tell me one thing and then they would tell me a different thing. They also never showed up whenever they told me they were coming out to fix whatever problems that had to be fixed before I moved in. When I told them I wanted the trailer at first, they told me that I could get the laminate floor throughout the whole house. But when they first delivered my house, it had the carpet in both bedrooms even though I told them I want a laminate floor in. So they had to come out and fix that.

    Both of my bathtubs also broke and even after the guy came over and put my bathtubs in, they still didn't look the way they were supposed to. But I told them that we would fix it ourselves. We didn't want them back over here. That was how crappy it was. But the house is finished and complete now, and I'm very satisfied with it. My light bill has also tremendously changed from what I used to have. I would recommend somebody to go out there and buy another house, but not through the people I used.

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    Response from Clayton Homes

    Thank you for your detailed feedback, Ashley! It's very important for us to know that you didn't enjoy working with the service techs at your Home Center. We apologize for that and will be getting this information to the appropriate parties. However, we're glad to hear that you're now satisfied with the home. Congratulations on your new home and growing family!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 1, 2018

    The application process with Clayton Homes was a nightmare because the bank did something wrong and they had to go rolling over for another month, which meant we had to do another application. But our consultant was great and she's a friend of ours now. Our experience was pretty easy and we got the Sweet Caroline. I fell in love with the home. They brought it out and demolished the one we had and put this one up, and they did it pretty quickly, considering the weather.

    It's a big house. It's a three bedroom and two bath home, and we also have a den and a living room. Dennis came in and did the repairs on the house after it was put up, and he was awesome. He had to put together the pieces on the closet that came off and he had to repaint the ceiling in the kitchen. He did a great job. Whenever we’ve asked Clayton to do anything, they’ve been right on it.

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    Response from Clayton Homes

    Thank you so much for the feedback, Maria! The information about the application process is very beneficial to us so that we can improve our processes. We're very happy to hear that your consultant was great and that you're enjoying the home.

    Verified purchase
    Staff

    Reviewed Aug. 31, 2018

    Everybody at Clayton Homes was pretty nice and courteous. They did what was needed to be done. The application process was said and done within 30 days. The consultant did his thing good and he discussed how it would be if anything happens to the house while it's settled. He said they would come back and take care of it, and so far, they have. Every time we go by and needed something to be done, they would drive out here.

    We got the 1,500 square feet home and it has three bedrooms, two baths, a big living room and kitchen and dining. It's 26x50 long, and we love it. We had to wait for the home to get here in December, and they finally set it up in January. We waited and waited on different inspections that had to be done. When they got them all done on January 17, we moved in. Everything went just fine.

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    Response from Clayton Homes

    Douglas, we appreciate you taking the time to share your experience with us! We're so glad to hear that everything went well and moved quickly. Congratulations on your new home!

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 31, 2018

    I was looking for a home and I remembered Clayton Homes, and there was another, Halifax Home but it didn't have a Carolina home, so I was back and forth, looking in everything like that. So, I just went with Clayton Homes and then it just so happened that my mom was telling me about Clayton Homes too. Their rep helped me pretty well. She was able to answer the questions and she was pretty nice too. However, there were a few damages in the house, and they needed to be fixed at the time. They came out and fixed some things but I started noticing a little bit more things around the house that weren't properly installed. Then it took them a while to get to me. I had to pause and keep calling. I was being a normal customer, just being patient. But then, still no process, so I had to call again and wait.

    I finally got someone out here to fix the problem, but it was the same problem and was getting a little worse. Then, I got in contact with the one who helped me with the house and she responded. But sometimes she doesn't respond. I’ve been getting in contact with them to fix the problem and this is like a prolonging thing and waiting for a long period of time to fix anything. But it's a very nice home, there are just some things needed to be done, and they just haven't been done.

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    Response from Clayton Homes

    Candace, thank you so much for taking the time to provide your feedback. We're glad to hear that your home buying process went well and that you're satisfied with the home. We are going to follow up on some of the issues you're still experiencing and get back to you. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Aug. 31, 2018

    We were selling a property that we had in one location and we wanted to move to a property that had 30 acres but didn’t have a home on it. So we were shopping for a home and the Clayton rep helped us in every way he could. It took us a little longer to get our home than most people because we were also moving quite a few years of stuff and we had to sell the house before we could really purchase the one that we really wanted to buy. It was August when we decided that we wanted to buy the home and it was February before we got the home put together where we could move into it. We had a few issues with the doors and a few little things here and there, but Clayton had the repairman come out and repair it.

    The home that we were in was over 25 years old and compared to that, the Clayton home is efficient. Our old home had single pane windows in it and there were a lot of energy things that needed to be done to it. So, the electric bill was rather high there. Here in our Clayton home, on the other hand, our electric bill even during the month of August was about $63 and it was almost $200 less than what we were paying prior to moving into this home. So, we've had an energy saving, electrical-wise, by a lot. However, I felt we could have gotten a little nicer home than what we did because we chose a home that we wanted but couldn’t afford. So, we went back and got something that we could afford. Hopefully, in 5 to 10 years, we could get the home that we wanted. Still, I had a good experience with Clayton Homes.

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    Response from Clayton Homes

    Vincent, we sincerely appreciate your generous feedback! Thank you so much for taking the time to tell us about your home buying experience. We take pride in the energy efficiency of our homes, and we are thrilled to hear that you're getting to enjoy that quality! Congratulations on your new home!

    Verified purchase

    Reviewed Aug. 30, 2018

    Working with Clayton Homes has been great for us. We had been trying for several years to get a home in the Farmerville area, where this lake is. Once we put in for this house, everything started rolling. But when we started out, I had my other place up for sale and I had to wait for that before I could settle on this. It was also Clayton Homes selling my other place. We had to wait to get electricity and water out here at our location now and they worked right with me on that as well. The process took about five months and it went real smoothly. Everybody worked with me and seemed to know what to do and what to say. Everything was approved right away and it went really good. So far, I'm satisfied with Clayton Homes. We've moved in and it's a big house. It's double-wide and probably close to 2,000 feet.

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    Response from Clayton Homes

    Thank you so much for that wonderful feedback, Jerry! We appreciate you taking the time to tell us how well your experience went. Congratulations on your new home!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 30, 2018

    We went to Clayton Homes and we looked at all the houses. They have good prices and offer good deals for their nice houses. We spoke with Rob and he was very friendly. We decided that we liked him and Clayton and so we went with their company. The home we got had a deal on it and we had to get it as it was. From the beginning to the end, the whole process took two months. Also, we don't have a gas bill, which is nice. However, we got a letter in the mail that there's a recall on it, which is a little concerning. Nevertheless, Clayton Homes' staff has been very friendly and they're always there to answer questions even after you've already bought the house. We're very satisfied with our home.

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    Response from Clayton Homes

    We appreciate your kind words, Alexia! Thank you for taking the time to share your home buying experience with us. We're glad to hear that you enjoyed working with Rob! We'll be sure to let his team know. A member of our Customer Advocacy Team will follow up with you directly regarding the recall letter. Congratulations on your new home!

    Reviewed Aug. 29, 2018

    Bought home in Oct. 2017. Have had problems getting items fixed. Have been waiting over 2 months to get fireplace veneer repaired, door trim fixed, receptacle boxes replaced that are broke or coming out of wall, water is still running back against house inside facial.

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    Clayton Homes
    Response from Clayton Homes

    We're sorry to hear about the delays in getting your repairs done, Larry. A member of our Customer Advocacy Team will reach out to you shortly.

    No response received
    Verified purchase
    Staff

    Reviewed Aug. 29, 2018

    I had a good interaction with Thomas, the rep at Clayton Homes that I dealt with. I found him to be very honest and capable. He helped me in several situations and on a lot of questions that I had on the sizes and the kinds of trailers that I needed, and in showing me all of the trailers. I bought several trailers from them. The quality of the trailers that I got is good, but the new one is a little better than some of the older ones. I would recommend Clayton Homes to people. They would be getting a good quality home.

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    Response from Clayton Homes

    We appreciate your kind and honest review, William. We're so glad to hear that you enjoyed working with Thomas, and we'll be sure to share your feedback with his team. Congratulations on your new home!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 29, 2018

    My mobile home was getting old. I needed something else and the people I dealt with at Clayton Homes were very helpful. They did everything for me. They brought the home out and cut the wirings up. They had to take some fencing down to put my home in. They also took care of all the the foundation part for me. It's where they set it up with the concrete and the blocks. They also had to put the step extension. With a lot of places, you would have to do that on your own or they would have charged me. But Clayton took care of all that. Also, they were coming through part of my pasture and it needed a little bit cutting down. The gentleman who runs the place hooked up my bush hog, went out and mowed that part of the pastures where they brought the trailer down.

    Michelle called me numerous times to check on me and make sure everything was okay. The guys also came out several times to make sure that everything was working okay and that they finally did everything. Although I’m a little bit picky about who comes out here and knows here’s this old lady who lives by herself, I felt really comfortable. They were so nice and I appreciated that a lot.

    It was also winter so it was really wet at first. They had to wait until the ground hardened up a little bit to bring the house out because they were bringing it through my pasture and I’m on 17 acres. It was also too cold at one time to pour the concrete. Then they had to wait because my son’s an electrician so he hooked up the electric for me and he had to work in between. But other than those complications, Clayton Homes was always on time. If it was not for the weather, the house would’ve certainly been out here immediately. My experience with Clayton Homes went really good. I appreciated their help so much as well as the extra things that they did that they actually didn’t have to do.

    I’m also really happy with the house. I had looked at several options and this was the one that I could afford. There are much more expensive ones and better built ones. There are also little things that mobile homes have that homes don’t have. But for the money, what I got is fine. It is also pretty much what I wanted. It’s what I expected and I’m very comfortable here.

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    Response from Clayton Homes

    Thank you so much for your detailed feedback, Paula! We're so glad to hear that you are satisfied with your home buying experience and your home! The weather can definitely take a toll on setting the home up, so we appreciate your patience with that! Congratulations on your new home!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 28, 2018

    We stopped by Clayton Homes and the people were really sweet and helpful. The rep worked with us on everything and he went above ordinary expectations. He would call us back on things that he was checking on to make sure that things were okay. But for an expensive home, it has a lot of cheap products in it. They had to come out because there was a leak behind the showers. Molds were getting behind them.

    The showers are still leaking because the shower heads are cheap as everything is. We had to replace the toilet seat lids on the toilets a couple of times because they kept swiveling off of the toilets. The faucets are leaking too and they have been coming out still to fix things as we know it. The experience is not as happy as I thought it would be. We asked them about the shower heads before and the worker said that he has those in his house and I just have to upgrade. Clayton was known over the years for better quality so I was surprised that so many things were cheap. So although I recommend the guy who worked with us, I’m very dissatisfied with Clayton Homes.

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    Response from Clayton Homes

    Kaola, we are very sorry to hear about the issues you've experienced with the house. Thank you for bringing this to our attention. A member of our Customer Advocacy Team will reach out to you for more information.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Aug. 28, 2018

    The trailer that I bought from Clayton Homes was super cheap and so it was a good deal for us. Although the buying process went fine, it had a couple of hiccups. In fact, the contractor that they had was fired. They put on my skirting and they did a crappy job. Furthermore, they refused to fix it. In addition, I had a shower valve leak 'cause it wasn't tight. The corporate sent me $150 check for the inconvenience. Other than that, the service manager has always been polite. His name was Daniel and he called to schedule everything. In closing, there are a few little imperfections, but as far as structure, Clayton Homes is good for the first mobile home that I've ever lived in.

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    Response from Clayton Homes

    Edward, thank you for taking the time to provide your feedback! We're sorry to hear about the hiccups in the beginning, but we're glad that everything has worked out in the end. We're going to follow up with the Home Center regarding your skirting issue and we'll follow up with you.

    Reviewed Aug. 27, 2018

    Lack of care for customers. I am wondering WHY no one has contacted me in refer to ALL the issues with my mobile home. This is supposed to be our home that I PAID cash for, I didn't finance it, I PAID outright off the lot. I am about to join!

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    Response from Clayton Homes

    Donald, we are sorry to hear about the issues you're having with your home. A member of our Customer Advocacy Team will reach out to you shortly.

    Factual basis uncertain
    Verified purchase

    Reviewed Aug. 27, 2018

    My experience with Clayton Homes was good. The whole process took six months because the first time when we were wanting to do it, it timed out ‘cause it was over two years old. So then, we had to switch things and get a different house. It took a little bit longer than I thought it was going to, but overall, it wasn’t that bad. Plus, I had to get some stuff ready on my property before the trailer to be put there. Now that we're living in our trailer, it's good so far. When we first started out, the first electric bill was $260, and then it dropped to $220. Now, it's at $150. So, it went down $100 and for the last two months, it has been $150.

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    Response from Clayton Homes

    We're happy to hear that you're satisfied, Bradley! Thank you for taking the time to let us know. That's great news on your utility bill continuing to go down as well! Congratulations on your new home!

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 27, 2018

    The home buying process at Clayton Homes was long and tedious, and it took a few months from start to finish. But the customer service of Kevin, the salesperson that I worked with, and my interactions with him were great. He did everything that was needed in order to expedite the process and make it easier. He gave me his cell phone number and he was there any time I called. He answered any questions that I had.

    I looked at a couple of homes, but there wasn't enough lawn and I wanted more of it. Kevin asked me if I had thought about a bachelor home. He gave me the basic summary of what it is and he brought me to one that was on the line. I fell in love with it and that’s the one I have. The home itself is great, but the way that some of the stuff were installed was a bit sub-par. For instance, when they were putting in the curtains, the braces that they put in the wall were coming out. Also, I have a closet in one of my rooms where the shelving fell and it was like somebody cut corners in doing the work. Nevertheless, I've already sent a couple of people over there and I told them that if they want to get a new home and have great care and confidence, then they need to call Kevin at Clayton Homes.

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    Response from Clayton Homes

    Thank you so much for your feedback, Kayla! We're so glad to hear that you enjoyed working with Kevin! Your feedback regarding the shelving and curtain bracing is very important and we will be sure to get it over to your Home Building Facility. We sincerely appreciate you referring us to your friends as well!

    Verified purchase
    Staff

    Reviewed Aug. 27, 2018

    I've known about Clayton Homes because I sold mobile homes 25 years ago and I like what they offered. I knew how they were built and constructed. I decided I wanted a single wide mobile home, and I knew what I wanted in the home. I found Clayton Homes in Tyler, and I went through all the inventory that they had at the site. It had a foyer as you walk in, with a bench and hooks to hang your coat, it’s an open floor plan and it's exactly what I wanted, so that was it.

    The salesmen were really nice, pleasant and funny. They knew what they were talking about, and I appreciated that as well 'cause if you know your business, you could take care of your business. I was extremely satisfied with the process. The lady that took care of the service request was really wonderful, too. They were all great.

    The quality of the home is good as well. However, for feedback purposes, they should concentrate more on the trim work. It pops off a lot. I don't know if the breadths are long enough, but they just do not stay on. And they'll be making their third trip out to take care of that, along with some other stuff. But they offered me a year warranty on the house, so I'm taking advantage of that with the house settling.

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    Response from Clayton Homes

    Barbara, we are so glad to hear that your home buying experience in Tyler went so well! Thank you for taking the time to share that with us! Your feedback regarding the trim is important as well. We will definitely pass this along to the Home Building Facility where your home was built. Thank you so much and congratulations on your new home!

    Customer Service

    Reviewed Aug. 26, 2018

    I have been involved with Clayton Homes since March 2018. I went through the Crestview dealer on highway 85 and my seller was Dylan **. Long story short, It is now August and I am still involved with problems and unfinished business with my house. The septic system is currently an issue and it took them a month to fix my well. I do not trust this company anymore with my housing situation. When I was debating on what housing company to go through, Dylan raved about Clayton Homes over other companies nearby such as Affordable Homes of Crestview but I honestly wish that I would have went through Affordable Homes. I have been officially moved in since two weeks ago (17th of August), and my husband and I are already trying to hurry up with outdoor improvements so we can sell this house and move somewhere else.

    I am a first-time house buyer and I really hoped that this was a good company to pick even there are consistently negative reviews on various websites. Customer service is terrible, I have been waiting for a new pillar for the side of my house and a board for my cabinet for a week now because there are holes in both of them that no one thought to mention to me until I told them about it. Other Clayton Homes might have better services all around, so I will not include every chain, but this particular one has been nothing but a disappointment. My husband and I have 2 kids and another due in January so we don't really have time to try to sell and buy another house but there's not really much choice because this company has screwed me over one too many times.

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    Response from Clayton Homes

    Latayia, we are so sorry to hear about the delays and issues you've experienced at our Crestview location. Thank you for letting us know. A member of our Customer Advocacy Team will be reaching out to you directly.

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed Aug. 26, 2018

    Our house of 30+ years had burned down and we found Clayton Homes. They're a local company here. We were living in a camp trailer at that time. Then we bought a model that Clayton had there on the lot and after three months, we were done with the entire process. The people there had been real good. They explained everything and were very helpful all the way through. We're also very satisfied with the house. The gas saving is about 50% better. As for the energy, the electric company that we deal with up here is supposed to be a co-op but it's crooked. I think they adjust the electric bill so they're all about the same but it might have come down a little bit. The house has Energy Star stuff which should make a huge difference. The light bulbs are kind of a square and they're high efficiency lights. Overall, we had a very good experience with Clayton Homes and I would recommend them.

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    Response from Clayton Homes

    We're so sorry to hear about the loss of your previous home, Donald. We are glad you and your family made it out OK. Thank you for choosing Clayton to help you all rebuild. We appreciate your business and the fact that you took the time to share your story with us. Congratulations on the new home!

    Verified purchase
    PriceStaff

    Reviewed Aug. 26, 2018

    I visited the site of Clayton Homes and I liked the style of the home. I spoke with a home consultant and our interaction was good. I liked the way he assisted and showed me around, and the price that he gave. Right now, the home that I am in is good, but I had some issues with it at first. With a trailer house like that, you don’t exactly know what to be looking for when you first walk in. When I got the home and I was able to walk around, I saw the little leaks here and there, but Clayton came and fixed the problems. All I had to do was call and somebody was sent out to repair them. Also, some of the trimmings were loose and they had to come back and tighten some of the pipes.

    Clayton could have done a little better with the house. I was a little disappointed and if I had known then what I know now about what they had to come back and redo, I might not have purchased the house. It was like a house coming out of the factory and they did a rush job and didn’t take their time to do everything right on it. I would tell other people asking about Clayton Homes to inspect the house a little and make sure that everything is the way it should be.

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    Response from Clayton Homes

    We appreciate your feedback, Taharga! Thank you for letting us know and we will pass this along to the appropriate parties.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 25, 2018

    I purchased a mobile home from Clayton for my best friend and his family. It was their dream to own their home. Clayton did an awesome job. We had a very good experience with their people. Even up to now with different repairs on the little teeny things we find wrong with new stuff, they're right on it. Joe was our person and we could call him or he'd call us with anything. He tried to help us all along, found what we wanted and got things done.

    The whole process of getting the home took forever though, but it wasn’t Clayton's fault. We started the process before September, signed papers in September and we didn’t get it until February. There was the rain and people had to do inspections too. Also, the land was weeded so it had to be cleared. Now, my best friend and his family love their new home. They're very happy with it. The people at Clayton went out of their way to try to please us. They helped us find what we wanted and worked with us to get the payments and finance. They really worked with us hard to get it done.

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    Response from Clayton Homes

    Thank you so much for the positive feedback, Elizabeth! We're glad to hear that your friend and his family were able to achieve their dream thanks to you! The process can definitely be complicated and lengthy with the weather, but we appreciate your patience!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 25, 2018

    The rep who helped me was very responsible and quick. The team was very responsive any time I had any questions. The home buying process was okay although there were some things that I learned later on that they could’ve offered or told us but weren’t. But the experience was really new so I think that was part of it. I like it when I don’t need to buy something and with Clayton Homes, I have all the appliances and everything was included. I like the layout of the floor plan too.

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    Response from Clayton Homes

    Annette, thank you so much for your feedback. We appreciate you taking the time to share your home buying experience with us. We will pass along the information about not being offered certain things, and we can use this to better our processes in the future. Congratulations on your new home!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 25, 2018

    I dealt with Clayton Homes in Cheyenne first but I got a really bad taste in my mouth with the guys in Cheyenne. I figured I'd give Clayton Homes in Evans a try. So, I headed over there and had a lot better response in everything from the people in Evans. They seemed to take more of a personal touch to it, and they were willing to work with me, not just as a client but as a person. Mike and Tony really stepped beyond themselves to help me out and give me the home that I wanted. They were great to work with.

    I love my home and we had a perfect transaction too. We started from the very beginning. We went through the type of home that we wanted and we picked out one that we liked. And then we went through the budget, what add-ons, and went through all the numbers. Before we even signed anything, we knew exactly what the price was gonna be.

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    Response from Clayton Homes

    Thank you so much for the feedback, Kevin! We're sorry to hear things didn't go well in Cheyenne. We will follow up with them and hopefully this information can help them improve their process. But we're so glad to hear that our Evans location was able to take such good care of you! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Aug. 24, 2018

    Camping World wanted $63,000 for a 43-foot fifth wheel. Then when I went over to Clayton Homes, they put together a single wide for me with plenty of room. They were very good people. The only thing is that I'm on a wheelchair and I live alone. I needed big doorways. I asked if I could get the grab bars for the old me. The home consultant said no. But they got to come and put a ramp in the backdoor one Saturday morning.

    My home has everything I need. It has very good quality of construction and water system. I've got side by side refrigerator with a filtration system and ice cold water on the door, and a freezer. I also have a big master bathroom and a bedroom and spent $137 on air conditioning. However, something's wrong with the drawer on the stove. Also, I've got a Frigidaire coming over. We got two screws missing on a window where the spring fixes as well, but that's on the window manufacturer and not on Clayton Homes. Overall, Clayton Homes has been very good. I have told a lot of people about them and how strong the walls and the windows are.

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    Response from Clayton Homes

    Robert, thank you so much for taking the time to share your feedback with us! We are glad to hear that Clayton was able to help you get a home! We are going to touch base on the issues you're experiencing and then we'll follow up with you directly.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 22, 2018

    My wife knew somebody from Clayton Homes since she used to babysit his daughter. We told him that we're gonna go to him and he helped us with everything like the long term and short term effects of everything we were doing. If we had any question, if he didn’t know the answer, he'd find out what it was and got back up with me on it. He explained things pretty well to us and was informative. We were very happy with him.

    So far, our home's pretty good. We picked some colors and different things out, like the countertops and cabinets for it. It was built solidly and is energy-efficient. We got all the energy packages we could get on it. We had a couple of minor issues thought but they came out and fixed them. Overall, Clayton Homes has treated us good.

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    Response from Clayton Homes

    That's wonderful to hear, Floyd! We really appreciate you sharing that positive feedback with us. We are so glad to know that you're happy with your home and that your buying experience went well. Congratulations on your new home!

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    Clayton Homes Company Information

    Company Name:
    Clayton Homes
    Year Founded:
    1934
    Address:
    5000 Clayton Rd.
    City:
    Maryville
    State/Province:
    TN
    Postal Code:
    37804
    Country:
    United States
    Website:
    www.claytonhomes.com