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Clayton Homes Reviews

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About Clayton Homes

Clayton Homes is a manufactured home builder that offers an array of home types, from traditional site-built homes to tiny homes. With a focus on green building practices and multiple customizable features available, Clayton Homes can help you achieve homeownership within your budget.

Visit www.claytonhomes.com
Pros
  • Customization available
  • Choice of quality home brands
  • Energy-efficient homes
Cons
  • Potential land restrictions
  • Complex modular home financing

Clayton Homes Reviews

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    Page 26 Reviews 3525 - 3675
    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 11, 2018

    Everything was great till we're doing our closing, rescheduled twice then called us the morning before Thanksgiving Day to close. We did the walk through. Noted everything that needed fixed. We even put a deposit on a furniture and decor package we were told could be duplicated which was the first of many lies to come. Once delivered they scratched and damaged front window. I sent all pics of that damage as well as other issues. Got told by manager they would be fixed. We then waited 2 weeks for installation and meter pole to be done. Made a few calls to the office and we're made to feel like we were bothering them. Then two days before county inspection our personal contractor informed us the pipes that were supposed to be ran from under the mobile home at least 20ft out were never done. We had to pay our contractor out of pocket $550 to do them.

    When we contacted Clayton we were told she would look into it, we're still waiting for a call 3 weeks later. We were told the contractor would be by to fix everything that was wrong. That never happened either. We were also told we would be credited for the decor mishap, didn't happen either. Our furniture we were promised were still waiting on that was supposed to be ordered before Christmas. I could go on and on but I'd be here for hours. I have everything documented from pics, texts and phone calls. We're now in a home we hate, paying a mortgage we were lied to about. I recommend 2 people and got told I'll be waiting a while for my referral check. I sent the second person elsewhere as the first person I referred is experiencing the same issues as us. This is a nightmare I'd give anything to go backwards but we were unfortunately homeless and had no choice but to move in.

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    Clayton Homes
    Response from Clayton Homes

    Sarah, we are so sorry to hear about the home buying experience you've had thus far. A member of our Customer Advocacy Department will be reaching out to you shortly to get some more information on what's going on and to see what we can do to help.

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 11, 2018

    A few years ago, I went to Clayton and met an absolutely amazing woman by the name of April. She helped me try to get a home, and my experience with her was so wonderful that two years after that, she kept in touch with me, checking on me to see how everything was. A few years later, I went up there a second time, finally had my credit in line and money for a down payment. She said she had two that I needed to look at. The first one was a little too small for what we needed, but the second one she picked out was absolutely perfect. I was absolutely satisfied with her and I couldn't have asked for more.

    However, I wasn't thrilled with the Clayton manufacturer. It seemed that they skipped a lot of corners and left everything unfinished. One of the cool things that we liked about the house was the entertainment center that had one of those little wire holes in it, and they didn't even cut the hole out for that. They didn't look like they were proud to put out what they put out, and it ticked me off that I'm paying so much money for that.

    But everybody at Clayton has been more than helpful. The service tech guy has come out numerous times trying to fix things here and there. April went way above and beyond the call of duty to make sure that we were satisfied. We got everything that we needed and she helped us out. There was a little bit added on to the loan to get us a washer and dryer 'cause we could not get one. She had it delivered and installed, which was phenomenal. I'm the person who normally does all the work around the house, so for her to be able to do that and alleviate that off of me was amazing. I have already recommended Clayton Homes to everybody that I come in contact with.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    Originally, my wife and I were looking at already built houses. Then we decided that we would go with a pre-set. We went online, looked at the square footage that we wanted and how many bedrooms. We walked in at Clayton Homes, we saw what we wanted and they helped us get it. Originally, I didn't think my credit was going to be good enough but they told me that it would be fine and everything worked out easily.

    I had two sales reps but the one that I mainly dealt with was Beverly, and she was very smart. Any issues or questions that I had, she was able to answer them and fix anything that we needed fixed before the closing. And even once we settled in, if I had an issue with something, I would call up there and they would send somebody right over and have it fixed. There was some loose siding and one of the screens was missing, and within a couple of weeks, they were out here to make sure it was done and fixed. I had a very good experience with Clayton overall.

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    Verified purchase

    Reviewed Jan. 9, 2018

    My sister in law recommended Clayton Homes. Our purchasing process was absolutely perfect. We got our home in two weeks because they knew we needed it pushed and they got it pushed. We had them place faucet at the back of the house. Overall I would definitely recommend them.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 8, 2018

    The consultant that we worked with was great. She did everything that needs to be done and did it in a timely manner. The process took about six months and we talked everyday for a week sometimes. Everything has been straight upfront and nothing has changed from what they told me. Clayton Homes may not be fit for everybody, but it was it for us.

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    Clayton Homes
    Response from Clayton Homes

    Daniel,

    We are so happy to hear that our Home Consultant was able to guide you through the home buying journey. Our Home Consultants are your home journey experts and are there to help you along every step of your journey. Thank you for taking the time to share your experience with us.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 8, 2018

    I had a wonderful experience with Clayton Homes. The people that I dealt with were very good and the whole purchasing process was not difficult at all. It was very pleasant and I customized several things in the mobile home. I upgraded the kitchen appliances and I had electrical outlets and faucets put on the outside. I also had plants put to every window. Clayton Homes is very communicative. I'm still in communication with them if I have a questions and they couldn't be nicer. They are very, very nice people and I feel like their biggest desire is to please their customer and make sure they have a good experience.

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    Verified purchase
    Staff

    Reviewed Jan. 8, 2018

    We went down to Clayton Homes, told them which one I wanted to do look at and got very interested. The consultant was very good and thorough. He told me how things were going to happen and the whole nine yards. Our home was delivered well. They put it together and took care of a few things that needed to be done on the inside. They might have taken a little while to fix the stuff what needed to be fixed, but they were just overwhelmed with work. Eventually, they got them fixed and things went pretty well together. They even brought in the guy that I would be in contact with after the house was put in. If I had to do it all over again, I would make a very few changes on my blueprint but I'd do it the same way. I love the way my house is and I'm very pleased with it. I had marvelous experience with them. I would and have already recommended Clayton Homes.

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    Clayton Homes
    Response from Clayton Homes
    Pattie,

    We are so happy to hear that everything was completed and you'll love your home. Clayton wants every customer to love their home for years to come. Thank you for taking the time to share your story with us.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 7, 2018

    The first time we went over at Clayton Homes to buy the mobile home, there was a man there who didn't seem to be all that nice, but he did deal with us - he looked at us like we didn't have the money or couldn't afford it. They called us back and told us that the mobile home that my son had originally picked out was really not for sale, but they would give him a deal on another mobile home. So, he went out there and got that one. The lady we dealt with was very nice. I also always thought that when you bought a mobile home, the set up and delivery come at the price of the mobile home, but my son had to pay separate so some more money had to come out and he paid cash for the home.

    So when they got the home delivered, the people who delivered tore the concrete up out there, but they did not come back to fix it. We went to Clayton Homes and told them about it. My son also had some issues with the home, but he's not had a lot of time to deal with it because his wife has been in and out of the hospital. The home also got some kind of an electrical issue going on with it, and the drainage line that comes down to the water is also torn up.

    Right now, they're staying back here at my house until we can figure out how to get water back out there at their house because of that mess up under their trailer. They took the axles out from under the trailer and took them with them too. They should leave the axles on the trailer in case we decide to move again. That comes with the trailer. The fan on his refrigerator is also not working as it has probably bounced across the floor when they were doing all that moving. In order for them to have a refrigerator to work, they got a house fan set-up behind it on the floor so it can blow on it to help it keep cool down. All this is not right considering he paid a lot of money for that home. I would not recommend anybody else to go there and buy a home.

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    Clayton Homes
    Response from Clayton Homes

    We're sorry to hear about your son's experience thus far, Donna. A member of our Customer Advocacy Department will be reaching out to you privately for more information and to see what we can do to help. Thanks for letting us know!

    No response received
    Verified purchase
    Staff

    Reviewed Jan. 7, 2018

    My husband and I were looking at trailers and looking for the best deal, and Clayton was something he brought to my attention. We had a wonderful experience and I was very happy when we went with them. Everything was done in person and we did well with every one of the reps. We absolutely loved everyone, and that's what made our decision. They were awesome and we were more than satisfied with the process. From the other places that we looked at, we beat around the bush. But at Clayton, they were very straightforward, they answered every question that we had and they made us feel comfortable. We've been in our home for seven months now. It feels like new and I love it.

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    Clayton Homes
    Response from Clayton Homes
    Autumn,

    Our Home Consultants are the best in the business and are home buying experts. We are so happy to hear that they gave you'll the information your family needed to make the buying process as easy as possible. Thank you for taking the time to tell us about your home buying journey.

    Verified purchase
    Staff

    Reviewed Jan. 7, 2018

    The people in Clayton Homes helped me through it and they just made the home buying process easy to do. They know their stuff. I've been in the house for six months now and its quality is good. It is the one that had all the best furniture in it, and the sliding glass doors on the back is one of the things I like a lot. They have the good product.

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    Clayton Homes
    Response from Clayton Homes
    John,

    We want each customer to know that the home buying journey does not have to be a stressful one. Our Home Consultants are your journey experts and we love hearing from our customers when they have such a wonderful experience. Thank you for taking the time to reach out to us and share your story.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 6, 2018

    We set an arrangement with Clayton Homes and asked them to give us a copy of the agenda and requirements for the home. They emailed that to me and we brought down all the documents that I needed. They ran through our names and gave us information of how much we need to put down for down payment which we did on that same day. It took three weeks until they give us a final answer. And then, they showed us the home that we were into. They had a couple of houses there in the lot and they let us choose which one we wanted.

    The sales reps were generous and kept in contact with us. In fact, until now, the person who sold the house to us still calls and texts us to make sure we're still happy with what we've got. Every time we called him, he would answer. If he was busy, he would leave a message and give us a call back. All the questions that we asked him, he always gave us a thorough answer. And if he wasn't sure, he would double-check and give us a call back. He also told us about our warranty when expired so he's pretty good.

    They were waiting on us for delivery because where we reside at, we had to get the land leveled out. But the crew came up pretty quick as well. The person that sold the house to us told them that we needed a few basic steps and he sent them out within a week. The crew spent a couple of days there and they finished it out for us. We've been living in it for a little bit more than six months already and everything's good. Our new home is very nice and spacious. My kids love it and we enjoy it.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 6, 2018

    I applied for a mobile home through Catholic Charities, and they set me up with Clayton Homes. I am 100% pleased with their choice and I could not have chosen better. The person who did the sale was Justin and I'm so impressed with him. He answered all my questions and if I called him or texted him, he answered immediately. One time he was obviously busy with customers and it took two hours for him to get back to me. I was concerned because I thought he was on vacation, but he did call me and we had a little chuckle about it. That's how good the service is.

    I got a form from the Boulder County Assessor's office that I was supposed to fill these things out about my new home, 'cause we're trying to evaluate my property taxes. I didn't know how much any of these things costs or what was included in the price of the mobile home. So, I called Justin and he said he printed out the form from the Boulder County Assessor's office. We went through it and he gave me every answer on this form.

    Stacy, who schedules work repairs, gets back to me immediately as well, and she is absolutely wonderful. Plus Victor and Manuel, the workmen who came, are so thorough in their work. There were little things that I wanted fixed, and both of them were excellent. They were perfectionists, and you could tell by the way they were working. They really take pride in their work and they really get things right. What's most important is that when Stacy says Victor or Manuel will be here at 9:00, they're here at 9:00. When people from Clayton Homes say they're going to come out, if they're not five minutes early, I'm shocked. Every time they said they would be out at whatever time, they're there.

    The rep who went over the place with me before I moved in was also very thorough. He must have spent two to three hours with me, showing me everything. We got together at 5:00 PM because I was at the hotel and I couldn't get here until he came and picked me up. He didn't leave the house until 7:30 in the evening, and he wouldn't leave until I had arrived. He was so nice. My neighbor is in the process of getting a home through the same program that I went through, only they picked another mobile home dealer. And I know for a fact that their company is not as on top of things. Everybody at Clayton Homes has been wonderful.

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    Verified purchase
    Staff

    Reviewed Jan. 5, 2018

    I got in contact with Clayton's rep online and then he showed us all the options they had. We settled on one and he helped us through the paperwork and everything else. He is a very, very nice guy, very helpful and answered all our questions. He was everything we needed and I was very happy. They were knowledgeable all throughout the process. The process was very quick like less than three weeks from the time I first talked to the rep until they had it on my land. We did a cash deal and he told us that it went quicker than usual because of that. If there's financing involved, it takes longer. It was an easy and great experience.

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    Clayton Homes
    Response from Clayton Homes

    Brian,

    Claytonhomes.com is a great start place for your home buying journey. We have cutting edge technology that allows our customers to view our homes like never before. We want our customers to have as much information as they need heading into their buying journey We are pleased to hear you were able to have that experience. Thank you for letting us know about your time with Clayton.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 5, 2018

    I had gone out to the Clayton Homes in Bedford and I found the trailer that I really like. I was going to do that as a modular home instead of a trailer home and I was very excited. I told this to a customer and then she told me about the Clayton Home in Roanoke. That’s where she had gotten her trailer and I went out there to take a look. I met Rob there and he was so personable and so welcoming. I walked around and looked at the trailers and I liked them, but I didn’t like them as much as the one that I saw in Bedford.

    So I settled everything in process to buy the one in Bedford and then they told me how much my mortgage payment would be in a month. I’m 64 years old, and I did not want a thousand-dollar plus mortgage payment. I panicked and I left. And then my husband came up and suggested that we go back to the one in Roanoke and look again. So we did that and saw a couple that we like. I eventually bought the one that I have now, and it's $600 a month. Even if I’m not working and I’m living on Social Security, I’ll be able to make that payment and I saw the lot and I’m very comfortable in that home. I like it very much.

    I had a little bit of trouble when I found something wrong and they didn't respond right away sometimes. But when they do respond, they were very good. Also, Rob was always quick on the phone and I really like him. I was very satisfied.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes
    Theresa,

    One of the great things about Clayton is you do have the ability to shop around and find the best deal for you and your family. Thank you for taking the time to share with us your experience.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 5, 2018

    The whole process was simple, quick and easy. We did it over the phone and I went in and then we needed a little more information. The Clayton Homes reps were nice and friendly. I got a wonderful home and I've been recommending Clayton Homes to anybody looking for a home.

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    Clayton Homes
    Response from Clayton Homes
    Chelsea,

    We are so glad to hear that we were able to meet your home buying expectations. We pride ourselves on being an easy to work with company. Thank you for letting us know about your experience.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 4, 2018

    Bought a home with cash in July 2017 after our home burned to the ground. Clayton couldn't get dirt delivered then couldn't get concrete poured. Home was damaged and remains so six months later. Missing doors. Missing outside water spigots. No deed. No title. No return calls and no customer service. Reached out to the regional manager, Eddie **, and that was a further aggravation and waste of time. Incompetent outlet and incompetent, rude employees at Lafayette. Never would have purchased from these people if I knew then when I have experienced.

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    Clayton Homes
    Response from Clayton Homes

    Wayne, we apologize for the experience you've had so far at our Lafayette location. A member of our Customer Advocacy Team will be in touch with you shortly to gather more information.

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed Jan. 4, 2018

    I liked the home that Clayton Homes had so I went with them. They treated me good and their reps were professional and friendly. A few things on the inside of the house came loose but it's nothing major and they came back and fixed those. The quality of the house is good and Clayton Homes did what they said they’d do. I've told a couple of people about them.

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    Clayton Homes
    Response from Clayton Homes
    Joseph,

    The ultimate complement one of our customers can give us is to send a friend or family member to Clayton to help them with their housing needs. We love to hear that you loved your experience so much you shared that with your friends and family members. Thank you for being part of the Clayton family.

    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 4, 2018

    I went down to Clayton Homes in Waynesville and filled a loan application for the loan amount that it was going to take buy a piece of property and set up the house. The application process was good and took about six months. The representatives were very professional, courteous and did a lot, above and beyond probably what their normal duty is for me that helped me in getting my home. They gave me a lot of information on what to expect and on the grading on the property. Also, the septic system was set up for a pump system originally and it was done previous. But the guy who came out said that they can get around not doing a pump system and just move the house. He was very knowledgeable about doing stuff like that.

    I love the home and it's a great home. The only issue I've had was with the heat pump, but they're fixing now. When they first came out and installed it, the guy didn't have one of the lines soldered good enough so it leaked the freon out. That caused the pump to burn up. They put another pump in it but for some reason or another, the compressor has gone out of its rails so they're fixing to put the third one in it. Other than that, it has been a very good experience and I would highly recommend Clayton Homes.

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    Clayton Homes
    Response from Clayton Homes

    Troy,

    We want our customers to feel at ease during their buying journey. Our Home Consultants are there to be your home buying experts. It makes us smile when we hear stories like yours. Thank you so much for taking the time to let us and others know that Clayton is best place for housing!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 3, 2018

    I wanted the mobile home moved as soon as possible and Clayton Homes accommodated me. But we had rain and they couldn't move it right then. The salesman that I spoke with was willing to work with me and I was very pleased. Once the home was moved, he came and told me that I may find some things that would need fixing as time goes by and I should just make a note and let him know. So I contacted him when the shower didn't work and the girl at the head office scheduled the service. Then their guy came out and found out that they had to order another piece.

    The week after I moved in, I had a multi breaker that kept tripping, so they sent their electrician out. It turned out that there were several rooms that were together for the light. And they had put it on two switches. So when you turn it on, it would keep both switches off. It was just some wiring problems from the manufacturer, but the electrician fixed it. I also found a couple of other little things and I just shoot the salesman a text message and he gets me in touch with the lady at the head office. And they come up right away and fix the problem. The service people respond in a timely manner and when they say they're going to be here, they're going to be here. They're very professional as well when they come out.

    I bought the home that was on the lot and I moved in on January 31, 2017. The whole process took about three weeks, and it was done in a timely manner. I also looked at a mobile home from another place and one of its big sales point for me was it had a really big pantry. I told this to the Clayton Homes salesman and he said he showed me the pantry but when I opened it, there was no shelf. He told me that he'll put some shelves in it, which he did. And I'm very pleased with it. He was also willing to work around the price to make sure that we were happy. It's a beautiful home and I get a lot of compliments on it. So I'm happy.

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    Verified purchase
    Staff

    Reviewed Jan. 3, 2018

    The home buying process with Clayton Homes went as planned. We talked to the dealer and we bargained back and forth. And everything went well. When we bought the home, Clayton's reps were very informative of anything that we asked them. Even after we bought the home and placed it on the lot, they have continued to be in contact with us to see if there was anything that we want. They went beyond what they said they would. They came out and repaired some places in the home and they have been extraordinary with us and we appreciate how they have been with us.

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    Verified purchase
    Staff

    Reviewed Jan. 3, 2018

    The application process with Clayton Homes went really smoothly and didn’t take long. When I first went up there, I spoke to a guy named Jerry. He made a lot of empty promises and stuff. I wanted to do some customization but Jerry told me I wasn’t allowed to do that. He lied to us about a couple of things, and by the time we figured that out, it was too late to do anything about it. But the guy who took over after Jerry left did fabulous. He was very professional and courteous. He did a very good job taking care of everything. He also did very good in answering all my questions and getting everything done. The home buying process was very pleasant and easy going. I was a first time home buyer so I didn’t know anything. They had to explain every little detail to me, and it was perfect. I’ve already recommended Clayton to few people.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 2, 2018

    I bought a home for my mother and had a good experience with Clayton Homes. The Clayton folks are pleasant to deal with and made the process really simple for me. The guy who I talked to to buy the house was a good guy, very professional, courteous, and answered all the questions I had. The overall home buying process was very easy and took not more than four weeks. A lot was done through email and they didn't require a whole lot except for one time when they needed an important file and I took the paperwork to them. Also, I luckily had a decent credit that I could make the transaction easy for them. Now, my mother has been in the home for 6 months and she is liking it. Any time a little problem had to come up, they take care for.

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    Verified purchase
    Staff

    Reviewed Jan. 2, 2018

    I contacted Clayton Homes through Facebook and then started emailing their rep, Josh. We set up an appointment and met. He helped me through the process because I had no clue what I was doing. He was really nice and he showed us different houses and found the one we liked and went from there. They were friendly right off the bat and didn't give me a reason to go anywhere else. We've been living in the house since March 2017 and it's been good. I'm 100% satisfied. Clayton is great and people should go buy a house through them.

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    Reviewed Jan. 1, 2018

    House not built to drawings. Doors missing, windows won't open. Kitchen sink leaks, shower door leaks. Interior door stuck in jams. Other interior doors won't latch. Spay paint on hardware. Caulking failed in many areas. Caulking gaps in exterior side of windows. Missing parts to cabinetry. Nailed pushing through the floor. HVAC not sealed under house. 1" bump at seam under carpet. Etc...

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    Clayton Homes
    Response from Clayton Homes

    Thanks for letting us know about the repairs your home is needing, Christopher. I apologize for any inconvenience this has caused. A member of our Customer Advocacy Team will be contacting you privately for more information on your home.

    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Jan. 1, 2018

    The receptionist where I work lives down the street from the showroom, and she had mentioned them. So, since it was not too far out of my way, I stopped on my way home to look. I went with Clayton out of convenience in where we could go see them, and the ability to not just sell a home but get a set-up taken care as well. The folks were really nice, as well as the the houses. Their prices were competitive, and they were able to customize for us -- we needed it to be handicap accessible with wide doorways, grab bars and tall toilets. Since my dad absolutely hates vinyl, the outside was upgraded to look like wood planks although it is made of synthetic material. As we paid in cash, it cut down on the paperwork, too.

    The rep was really nice too, although he was not good with the follow-up like turning in paperwork. We had originally ordered a brick edging around it, and it turned out they couldn't put it in. It took him a couple of weeks to manage to turn the paperwork in to get a refund for us for that in order for us to get another material to put around the base. Getting the home up and running was a nightmare, but it was not Clayton Home's fault, or not much anyway.

    When I first went in, I told them I lived in Citronelle city, so they looked it up and said we were good. However, I should have called the city hall to find out for sure if our area was zoned. And I'm out in the middle of the country and lots of people have module homes out here, and it turned out I wasn't zoned for it, and getting a variance from the city council to get the home installed took a couple of months and it was just a real pain. I just took their word for it that we were zoned for modular homes, but I shouldn't have because apparently somewhere in the paperwork it does say that you're accountable for making sure you've got the right zoning.

    Nevertheless, I'd recommend them. It is an impressive house and they really bent over backward when they couldn't get the sighting on the particular house my dad had picked out and got another company to build it to specifications for us. They are well-built, good-looking homes. If we had chosen to go onto a foundation, you would not know that this place was a modular home. But, since they advertise, "Hey we can do the whole thing, we can install it, we can put in the electricity", I would expect them to be a little bit more accurate on whether or not you can actually have a home there.

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    Verified purchase
    Staff

    Reviewed Jan. 1, 2018

    Clayton Homes was really helpful on many things I asked, and that was frequently. The application was okay, other than it was kind of lengthy. It took a little bit longer because we had to pay off some things. We had to fill out a lot of paperwork and it was lot more than I expected. Other than that, everything else was pretty good. The consultant was really good. She was very professional and very friendly. We were very satisfied with the home buying process. The quality of our home is great and we love it. I would recommend a friend to go to Clayton Homes.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 1, 2018

    Clayton Homes is very good. We were helping my son get this place for him. And we went through a couple of different lots. One was in Anderson, and another one was in Easley. In both of these places, the houses were good. When they saw the one that they really liked, we made the deal. The people were terrific, very helpful, and they called us making sure we were happy with everything. We also got a five-year warranty on the place. When we were introduced to the people who were going to put the house on the lot, they took us step by step. Everything was right out in the open, and any little things that we wanted to look into, they took care of it right away. The place that we looked at was just exactly what they wanted.

    It took three months to complete the process because I owned the property. It is an eight acres lot, and I was giving my son four with this place on. So, a lot of that time was taken up dealing with Greenville downtown with all of the permits, which had nothing to do with Clayton. But they took care of all the other permits for the building going on the property. They gave us time frames, and they stuck to it. They also called us before they came. I’m impressed with the houses, how they’re built, and the way they’re set up. It’s a nice economical way for people just starting out to get a home.

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    CoverageStaff

    Reviewed Dec. 31, 2017

    Clayton Homes was over in Ripley and when I was looking for a used home, they happened to have one. I bought it outright and I wrote the check for it the same day. And then, it was about three weeks before I got somebody to move it from West Virginia to Ohio. My consultant was a very nice lady. I bought all the skirting to her, and she helped me find somebody to set it up and somebody to do the initial hook up underneath and all the plumbing. I bought the home as it is. It was not in a really good condition but it looks new now after about three months going through and fixing up all the things that were destroyed in it.

    The front door had to be completely replaced because they had tried to open it and busted the jam out. And every door had two holes in it. The home had been smoked in heavily so we had to get all the carpet. And then, we took all the seam strip off of the rack and taped those. So, it looks more like a house inside than a mobile home. Before I installed the carpet and all the appliances, I put a walk-in shower and the master bath. And then, I did our roof over with a 40-foot porch and a parking space on the back and a 16 by 15 porch on the front with a covered parking space. My son and I did the work.

    If I had to do it all over again, I probably would have bought a home in a little better shape than the one I got. But although it’s only seven years old, it lived a rough life. And there was a leak at the front door that runs down inside the wall. And I understand that it is a problem with some Clayton homes. They don’t have a good enough overhang or drip trailer. Still, I'd recommend Clayton Homes. They didn’t throw anything, and they let me know only what I was getting.

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    CoverageSales & MarketingStaff

    Reviewed Dec. 31, 2017

    Darren was our sales reps from Clayton Homes and he was really nice. We ended up getting a credit for financing December of last year and that was a little bit of a process. We had never really gone through a home buying type process. During the part where we decided on what home we wanted, there was a brief period there. We popped in several times and anytime we did, Darren gave us the keys and told us to go look at what we wanted to and to ask him if we had questions. He also walked us through quite a few things like what was covered under warranty and what wasn't as well as the process of what they were going to do when they would come out and set it up. We needed to have ready the documents that we needed to bring in and certain things. Any question that we had, I would just text Darren and he would call me back within 24 hours.

    We got our home delivered towards the end of April so it took almost four and half months for the whole process, from start to finish. So far, the home is standing. We're in North East Texas and it's withstanding the rain and the winds and hasn't blown away. We just had a few little home repairs that are kind of standard but no major things. We have a five-year warranty and if it's the plumbing or something that needs to be replaced, I would just call the service manager Ed and he would have somebody out within a few days. It's been a great experience.

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    Staff

    Reviewed Dec. 31, 2017

    Everything went smoothly with Clayton Homes. Our home consultant was as professional as he could be from start to finish. I'm giving them all the congrats they can get. I’m 100% satisfied with it.

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    Staff

    Reviewed Dec. 30, 2017

    My overall experience with Clayton was good and I was pretty satisfied. Their staff is more knowledgeable than most.

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    Contract & Terms

    Reviewed Dec. 30, 2017

    After an agreement was made the lot manager is trying to change what me and salesman had agreed on and after the house was paid for they could seem to care less about getting the house done so we could move in. The set up crew didn't finish the set up on the house. It's been over a week and they left the ridge cap incomplete. I wish I would of went somewhere other than Clayton for our forever home.

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    Response from Clayton Homes

    I apologize for what you're experiencing, Byron. A member of our Customer Advocacy Team will reach out to you privately for more information on the situation, and to see if there is anything we can do to help.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 30, 2017

    Clayton Homes offered the price that we wanted for the home that we wanted. Our rep, Bryan, was professional and courteous. He knew everything and did everything he said he would do, and he did it on time. I was very satisfied and I would recommend Clayton Homes to anybody else. They were great.

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    Staff

    Reviewed Dec. 30, 2017

    I went to several places to look at homes. Clayton Homes was the one where I finally found the place that I like. Earl was the person that took me around and showed me a couple of places. He was really nice. He showed me some options. I dealt with him there for a while because I wasn’t really too sure if I was going to go with Clayton Homes. Everybody there was nice and they were very knowledgeable. They were awesome. Earl, even after I got my home, contacted me several times to make sure I was satisfied. He did a great job.

    It took about four months to complete the process but that wasn't their fault. It was my fault. I had to come up with the money and the down payment. The location is great. It's my parent's land. There were some issues with the home and some of the places on the wall were coming apart but they came in and fixed it and everything is good. It was a wonderful experience.

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    Response from Clayton Homes

    Stephanie, thank you for taking the time to leave us an awesome review. We are very glad to hear that your home buying experience went very smoothly and that you enjoyed working with Earl. Congratulations on the purchase of your new home. Welcome to the Clayton family!

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    Customer ServiceStaff

    Reviewed Dec. 29, 2017

    Clayton Homes has a good reputation. We've heard good things about them. I went in one day and looked around. Our salesman was Scott and he walked us through the whole thing. He did a great job and was very helpful. I wanted a large deck and it was taken care of. Any of the modifications I asked for and the five upgrades were all done. The house came with the appliances and the energy bill is significantly lower. The only thing I'm unhappy about is water will not stop running in my refrigerator and the ice maker, and I've got to call and get that fixed. They should be under warranty with Frigidaire. But we love our house. Also, Clayton made me feel at home and was very accommodating. They made it an easy experience.

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    Staff

    Reviewed Dec. 29, 2017

    I dealt with was Cory from Clayton Homes and he was very knowledgeable, courteous and very professional. Everything he said that he would do was a reality and there were no setbacks. Everything was set up professionally. The only problem I had with the home itself is with the furnace. But the lot manager, Melvin, went beyond anything that I expected out of anybody else. To keep any issues that came up, he was more than willing to take care of things. Everything worked out perfectly.

    I had a very pleasant experience overall and I'm very satisfied. If anyone wants to come by and look at the set-up that Clayton did for me, they are welcome to come by and ask me any questions they have. And I've had people come by and look at the home. I've also recommended Cory and Melvin. They tell the truth straight up and that's what the outcome will be.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 29, 2017

    The application process with Clayton Homes was straightforward and simple. We did most of it 50/50 over the phone and then in person. I liked the in-person communication better. My consultant was outstanding - very personable, easy to talk to, and straightforward. They did everything I needed and I asked them for. They answered my multiple questions in a timely manner and even went back and answered it again if I forgot. They went above and beyond. All my experience was good. It was easy, and I got what I wanted. If I live long enough to buy another home, I’d buy it from Clayton. They have a quality product, quality people, and the process is quick.

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    Installation & SetupStaff

    Reviewed Dec. 28, 2017

    We got a package deal from Clayton Homes. We bought 1.86 acres plus a new mobile home. It took a while for it to go through and finalize because it was a package deal and we had to get everything done. But everything went smooth as clockwork when we first bought the home. They've been very good to us and they did everything they said they were going to do. They helped us in every way to get financed and get the land assessed with the trailer. They went out of their way to make sure we got this and they did an excellent job setting it up. There are few minor problems like the one toilet that's loose but they're going to come back and fix that. Other than that, the home is pretty good. I'd definitely recommend Clayton Homes to a friend.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 28, 2017

    Clayton Homes has a fabulous consultant. She was very professional, very courteous, and made sure that I understood everything that we were doing. She was really patient with me while I was even deciding which home I wanted. The application process was smooth and painless. And once they got everything altogether and got my down payment, the entire process was less than 45 days.

    I love my new home. It's 100% custom built and it's phenomenal. I picked everything I've had, from the floor to the ceiling to the exterior. I made sure that all the cabinet colors matched in both the bathrooms and in the kitchen. The cabinetry is the same color as my built-ins. And I got beautiful dark gray trims. It's gorgeous. People looked at it from the exterior and said, "Oh, yeah. It's a mobile home." But once they got inside, they've said, "Holy crap, Virginia. This so beautiful". Clayton directed me toward a mobile part that was really close. If people I know are looking for something that is affordable and of good quality, I would highly recommend going to see Clayton Homes. They are so fast and all the staff is wonderful.

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    Customer ServiceStaff

    Reviewed Dec. 28, 2017

    I'm very satisfied with Clayton Homes. Lisa was very helpful. She helped me with everything I had to do. She went along and met me if I needed her. Every time that I had called her, she was able to answer the phone and would talk to me. She made sure everything was fine. Lisa treated me like family. I love my kitchen, and Clayton Homes came and fixed anything that I didn't like that I thought was messed up. Everything has been going fine and I've recommended Clayton Homes to other people.

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    Customer ServiceStaff

    Reviewed Dec. 27, 2017

    I was about to purchase a Double wide home from Clayton Homes in Benton, KY. I was unable to get financing through them so I let them know I was trying to get financing through a bank but it would take a little while. At the same time, my best friend had purchased a home through them and was waiting for delivery. Her home finally arrived in the middle of Oct. 2017. When they went to "set" the home (a single wide), they dropped it (this is what I was told so I went out to look for myself). Joists were completely busted, the roofline wasn't together and it looks like it twisted because as you look down the front of the home, it looks like a roller coaster. Because of this, I decided to hold off on my purchase. I wanted to see how this company would handle this situation as I was going to have them remove my old home of 32 years (double wide 3 bedroom) and replace it with a new one (double wide 4 bedroom which was 12ft longer and 6ft wider).

    TO DATE: Dec. 27, 2017, she has called many times with no callbacks. They came out and "fixed" 1 joist under her bathroom floor and it looks like he used a 2ft piece of scrap wood he found in the back of his truck to fix it. In her bedroom, the floor is like walking up and down a hill to get to the bathroom. The bathroom she paid for was to have a garden tub with separate shower and it was a cheap small tub and shower. The wall pieces were pulled apart from the seams (I'm thinking it's because of the drop and twist). Around the outlets they cut them too big so there is open space on one side of her outlets and those are all around the house. She has taken over 100 pictures with NO RESPONSE resolution from Bill, the owner. She's called their corporate office several times, sent them pictures and they keep telling her they would get someone out there with no response back.

    I feel SO SORRY for her as she is a single mom that's a Veteran! She's just trying to make a good home for her 3yr old daughter and this is the way this company treats her. I have since got my loan, I WILL NOT be purchasing from this company nor would I send anyone else to purchase from this company. I am very upset on the way Clayton Homes has handled this situation. It's funny because when I was in looking for me a home, Stewart, the salesman told me that my friend was going to be in her home by Christmas. The home is sitting there but it's not safe to have her daughter in it. She's already having to make payments on the home but can't move in.

    If I could have given a "NO STAR" I would have done it for this company and especially the Benton Sales office. This is sad that a company would do this to a normal customer and to top it off a U.S. Vet!!! Shame on you Clayton Homes, Bill and Stewart at the Benton, KY office!!! PS. I understand this is NOT my house but she is my best friend and I WAS going to purchase one from them. My house is 32 yrs old and looks in better shape than this "NEW" home! Attached are a few pictures we but there are many more if you want to see them. They have been sent to Clayton's Benton Office and also to the Corporate office. If you want to contact her, please message me and I'll give you her name and number. BUT this is my experience also as I have been watching it to know if I should buy my home through them.

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    Response from Clayton Homes

    Thank you for taking the time to let us know what's going on with your friend's home purchase, Rhonda. A member of our Customer Advocacy Team will reach out to you privately for more information on your friend and their situation.

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    Staff

    Reviewed Dec. 27, 2017

    I've driven by Clayton Homes quite a few times as I am working nearby. I liked the model that they had. I talked to one of their reps and everything went really well. We started the process in October 2015 but it was in April of 2017 that I got to move in. We added solar tubes to all the bathrooms and the master closet. They also enlarged the counter in the kitchen. It didn't have an overhang, so we couldn't sit there with it. There have also been some issues wherein the doors of the cabinets are falling off because of the way that they screwed them in. But Clayton Homes was very helpful in the office and they are always on top of trying to get things taken care of. It's been pretty good overall and I'd recommend them.

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    PriceStaff

    Reviewed Dec. 27, 2017

    Clayton's reps were very helpful. They answered all my questions and I got a good price. They delivered it when they said they were going to deliver it. They did stuff what they said they were going to do. I used the same rep both times I bought my trailers. I would recommend Clayton to anybody.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 27, 2017

    Clayton Homes was the only place around that sold mobile homes, and they were good to deal with. The home consultant was really good. She called me everyday and notified me of what was happening next. Signing the papers lasted 30 minutes and it was quick and easy. And I got a really good deal. I was able to customize the color of the mobile home outside, and I like it. It was a really good experience and I've recommended Clayton Homes a few times.

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    Customer ServiceStaff

    Reviewed Dec. 26, 2017

    The home buying process for us at Clayton went well. We went to the lot, walked around a little bit, went in and talked with the lady who had a very pleasant attitude. The house on the lot was beautiful and put together well. But when we received ours, I am not satisfied with it at all. I like the kitchen but there are a lot of issues with the home itself. There’s a crack in the basement where we can fit a paper between and it’ll come out through the bedroom. There’s also light that shines from the kitchen into my bedroom. The guys who put the home gave it the best they could but it’s a manufacturer issue so I’m trying to reach somebody about that. It had also been holidays so I wasn’t able to get in touch and talk with the lady and I haven’t heard from her yet.

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    Response from Clayton Homes

    Sonya, we are sorry to hear that you're dissatisfied with your home. A member of our Customer Advocacy Department will be in touch with you shortly to gather some more information. Thanks for letting us know!

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    Customer Service

    Reviewed Dec. 26, 2017

    Clayton is a local dealership around my area, and they were able to match with what I wanted to do financial-wise. It’s a mobile home and I’m happy with it, and that’s why I chose it. The consultant did everything I asked him to. There was some dropped communication from time to time, but overall I was happy and hopefully I’ll do business there again.

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    Customer ServicePriceStaff

    Reviewed Dec. 25, 2017

    Clayton Homes was very good to us and we were very pleased with our experience. They tried to keep us in a timely manner. They always wanted to make sure we were happy, and if we were not, they would try to compensate or make sure that everything was good. Michael was our sales rep and he was very good to work with. He bent over backwards for us. Anytime that I needed any help with anything, he was there. If he didn't have the answer, he found out the answer and called me back. We needed a new house. We went to the one in Alexandria, Louisiana. And it didn't have anything that was really in our price range. So, then we went to Lake Charles and it was a lot better. We found one that we like and we can get financed through a bank in Bayou Louisiana. We're happy with our new home so far. We've had a couple of things that we had to call about, but the quality of our home is good.

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    Customer ServiceStaff

    Reviewed Dec. 25, 2017

    Clayton Homes has been excellent to deal with. It's been a good four months since I talked to them and they've called me a couple of times to ask if I had any problems. They are good people and I would recommend them.

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    Staff

    Reviewed Dec. 25, 2017

    I’ve never bought a mobile home before so it was all very new to me. Clayton Homes was very helpful in the process of me not knowing anything about what I was doing and walking me through it step by step of what to expect. Everybody was really good. They explained everything and was very friendly. If they didn’t know, they were very quick to find out anything that I needed to know. So far, my home has been great and I would suggest Clayton to other people.

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    Customer ServiceStaff

    Reviewed Dec. 24, 2017

    Clayton Homes has been very good. My salesperson, Blanca, was excellent, and I love dealing with her. And if there was a problem and somebody has given me a hard time, she went right to the source of the thing and it was taken care of. I also like the other two guys who were there. I picked out my home in Arizona, put down the deposit, and then, I went back home to New York. I was in a townhouse and I finished the lease agreement on it, and then I sold everything I owned. I didn't want to pay over $3,000 to have old furniture transported out. And Clayton Homes had a sale going on at the time I bought my home and they gave me a deal to a furniture store.

    I went through FHA and it was a nightmare going to them. I had to pay off $28,000 in credit card which was fine, but then after I paid them, FHA called and told me that I had to close each and every credit card that I have had for 25 years. I had a good credit rating, and I was so upset but I did because I thought already halfway into it. Then my down payment which was supposed to be $4,000 turned out to be $16,000 because they said they made a mistake. Everything was told at the last minute when I was halfway through it. And it took FHA forever to be approved. I left New York and came out to Arizona to live in a mobile home because we thought it would be a quick close. But we didn't close until the end of April and then I was in my new house in May.

    Once everything got approved, Clayton sent a contractor who went right out here and did everything that they were supposed to. Everything went along and the house went in fine. I did an inspection of the house several times because it is going to be my home for my life. I love my Clayton home but there are a lot of things like the veneer on the kitchen cabinet that wears so fast even though I polish them every day and I don't get them wet. Also, I had to call them back twice for the trimming at the bottom of my floor. It had a space and I didn't want it so they came back then. And when I found a crack in the ceiling in one bathroom, the contractor said they will only be sent out one time so I told him I would call Clayton. My sales person took care of me on that. Also, everything that I've called on, Clayton had put it down and they did not give me a hard time and whatever they think was right, they've taken care of it.

    My sister and her husband recently came out from New York. And my sister was having a quick look for a piece of property and she asked me to help her because she is going to do a Clayton, too. I introduced her to Blanca and we looked at a few places. I've seen some beautiful places and ten years from now, I'm going to be back in with Clayton. I'm going to be upgrading because I want all wooden cabinets in my kitchen.

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    Response from Clayton Homes

    Yvonne, thank you so much for taking the time to share your home buying experience. We're sorry to hear about the delays with FHA, but are thrilled to hear how pleased you are with Blanca. We will be sure to pass along your feedback to her team! Congratulations on your new home!

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    Staff

    Reviewed Dec. 24, 2017

    We had looked at several different stocks and went with Clayton Homes because they were the cheapest, and that lured as in. And it was the salesmanship and the quality of the home that sold us. Teresa was our consultant and she was very informative, while George, the repairman that comes out here, seems like he talks a lot. We love our home, but there’s a few issues. I understand that we’re going to have that with a new home, most especially a trailer, but overall we’re still very happy with it and we have recommended Clayton to other people.

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    Customer ServiceStaff

    Reviewed Dec. 24, 2017

    Whenever I had a problem of any kind, Clayton Homes was quick to respond and they took care of it. I bought the house about six months ago and it was an easy process. The reps were very good, and I like the pattern on the vinyl flooring that they put in the house.

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    Punctuality & SpeedStaff

    Reviewed Dec. 23, 2017

    I was already approved for a certain amount with the people that we were working with for our loans. So when we went to Clayton Homes, we just went through our options and then we decided on the model. Everything went very smoothly and we were very happy the whole time. I was very satisfied. They were very helpful and appreciative for the business that we were giving them. And we were appreciative to them for what they were doing for us. So everything was very good. We like the space, the affordability and it's just been exactly what we wanted.

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    Response from Clayton Homes

    Thank you for taking the time to leave a review, Christopher! We are so glad you are enjoying your new home! Congrats!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 23, 2017

    The quality of the build of the Clayton home's really good. I've been in it since end of April and everything's stable and well-put together. It was one they already had on the lot. My sister had bought a trailer from them 10 years ago and she told me how good of an experience she had. Also, my dad works at a mechanic shop not far from it, so I see Clayton Homes all the time. I went in there one day just to look around. The lady gave me keys and told me to look at the trailers, so I did. When I went back in, I talked to Matt and he asked me to fill out an application just so they'd know if I'd get one or not. He called me back a few days later and said everything went good. He took care of just about everything there was been. He explained everything very well so that I knew what was going on. The entire process took a month and a half and overall, it was a very easy, simple, and quick experience with them.

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    Response from Clayton Homes

    Thank you for taking the time to leave a review, Christian! "Easy, simple and quick." Wonderful! That's what we love to hear! Congrats on your new home!

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    Staff

    Reviewed Dec. 22, 2017

    The home buying experience with Clayton was marvelous. It was a pretty cut and dry deal. I dealt with the store manager and he was very thorough and knowledgeable. I would definitely do business with them again. They did stuff that they didn't have to.

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    Staff

    Reviewed Dec. 22, 2017

    Our experience with Clayton Homes has been absolutely wonderful. We are so pleased. We were much more pleased with what they have available than some of the other people that have mobile homes. The one we got was 100 times better than what we saw when we were looking. The only comment that we would have would be maybe if the manufacturers pay a little bit more attention to some of the details. We made our list of the things that needed attention and the people that worked with us and helped us came out and took care of it.

    My daughter bought a mobile home from them 10 years ago. She told us that we needed to go there first and check it out, and we did. And then we went across the street, down the highway, a few other places, but I was so impressed with the model that we got from Clayton. It seemed so wide for a single. The cabinets are very, very pretty. The wood on those, and the built-in entertainment center where you put the TV. I also like the floors. The carpet’s a little cheap, but I understand. I didn’t get any extra stuff; it’s just me and my roommate. We’re not hard on anything. I’ve already had several people that came and were just so pleased with the layout.

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    Staff

    Reviewed Dec. 21, 2017

    Our parents went to deal with Clayton Homes a long time ago, so my wife and I just went with them too. They came and everything is the way that I wanted it. Everything that I thought of doing, they already thought of and did it. JP, the home consultant, was great with any concerns. I sat there and gave him a call and he had somebody coming out to fix it the following day. We started working with them last September and if it wasn't for the township, we would've been in by the end of December or early January. But with the township and everything, we didn't move in until the end of April or beginning of May.

    In the old house, we went through two tanks of fuel in one year. So far, when I had the propane tank put in when we moved in, it was like 150 gallons, and I just got it filled up here like three weeks ago. I love the quality. My buddy and his wife are also looking for a house. I've told him I still had JP's card and handed it to him. I said, "Here you go, this is the only guy you need to talk to. He'll sit there and get you straightened away".

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    Punctuality & SpeedStaff

    Reviewed Dec. 20, 2017

    I had a horrible home-buying process with Clayton Homes. Everything went wrong. To begin, there was delay after delay on the set-up and delivery, and the work being done at the house was late for weeks. At the end of the day, they just did the numbers the way they wanted and more than what they originally had set. They gave me an explanation but the moment I asked for actual receipts, they didn’t give me anything, so, I don’t even know if that was true. I talked to them about it but they were not interested. That’s how Shawn, the manager, and their company is. He doesn’t care about clients, he just cares about the money. I already closed and paid them because I had to move out of my apartment and there's nothing I could do but to go with their final number. It wasn’t pleasant at all.

    However, the sales guy was a great guy. He tried helping me as much as he can and always tried to do things better. But at the end of the day he wasn’t the one overseeing the project, though he was amazing with it.

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    Response from Clayton Homes

    We are very sorry to hear about your experience, Jose. We have reached out to Shawn and his team for more information on what occurred during your home buying process. A member of our Customer Advocacy Team will be reaching out to you privately to discuss the matter in greater detail.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 20, 2017

    When I went to Clayton Homes, I saw a trailer that I liked so I didn't have to go anywhere else. Everybody that I've talked with and helped me over there was really good. They answered any of my questions and they did what they could to help me. The paperwork wasn't so bad, but to get where I could get moved in, I had to get rid of the old trailer first. Once I got rid of my old trailer, I had no problems getting the new one in. It went right fast. Since moving in, our energy bill went down by around $10. The house is energy efficient and I was glad to get in it. Also, when I called them if I needed anything done, they came right on and did it.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2017

    I was very satisfied with Clayton Homes. I shopped a couple of others but by far they're the best. The products and the accounts they offered led me to choosing them. I was able to change the outside color of the house, and I also got upgraded appliances. It went great with the home consultant, too. If I ask a question, he knew the answer. I would highly recommend Clayton Homes to other people.

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    Reviewed Dec. 19, 2017

    The home-buying process at Clayton went as well as could be expected. They told me to check everything that needed repairing or something that they could do and to make a list, and they did everything that they needed to do. I’ve only been in it since May but it is a nicely built home and it's a big improvement from the one I lived in. I would recommend them.

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    Customer ServicePriceStaff

    Reviewed Dec. 18, 2017

    A friend of ours who used to work with Clayton Homes said that they were the first people that he would prefer to go to if he had to buy a house himself. We had some local competition, but after reading some reviews we decided to go with Clayton. The process was pretty easy. It didn't take long at all. If we went down one weekend, looked at everything and the next weekend we started signing contracts.

    The only thing I wish I could have done would be to see our particular home or at least something close enough to it before actually buying it. But we saw the homes that they have on the lots, there were certain features that we knew were going to be on ours, so we could kind of compare that way. Other than that, I know they can't stock every single home that is available so I can understand that.

    We customized completely. They actually did a couple of things that they said they've never done before, which was cool. So it worked out well. They did everything they were supposed to do, if not more. It was primarily on us to make up our minds. They also called us routinely, it seemed like to see how things are going. They were very responsive as well. They were great. Interacting with the consultant was perfect. Everything went smoothly. You get a lot for what you pay. Clayton is well-worth the cost. I had trouble figuring out how in the world they make money on them because at the cost that we got it at and for the amount of work and effort and time that went into it, it's got to be pretty tight on profit. I'm very impressed.

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    Customer ServiceStaff

    Reviewed Dec. 18, 2017

    Clayton has been good to me and I was very satisfied with the home-buying process. They were close to where I lived and I didn’t want to have to run around everywhere trying to find something. Their representative was great, too. I like that I got a home of my own. It’s set up and if anything happens, I just call them and they come out and fix it. Clayton is where people need to go to buy a home if they were looking for one.

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    CoveragePrice

    Reviewed Dec. 17, 2017

    We are setting the house up for winter. We've been there for a little time and there were some things wrong like water leaks. Most of the things have been fixed by Clayton Homes to date and the last thing they have to come back to is about one tub not having hot water. We didn’t notice it until we were there last time but we weren’t long enough for them to set up to come out and they’re not going to do it until we get back.

    Overall, the house is good. We realize that we bought a row end and didn’t buy the higher grade but we're a little bit disappointed in the seam. I haven’t brought it up to them but we see nails in the carpet. We walk on them and we can see them. In the master bedroom, it seems wrong that from the wall, we see staples where the carpet is. If they were just a piece of trim, it would have covered it up but they say there’s no trim where carpet meets wall. So we’ll end up changing it. But the house is worth the price. We looked at some higher-end home and the value is there. You can get what you pay for.

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    PriceStaff

    Reviewed Dec. 17, 2017

    Clayton Homes did a good job, and I highly recommend them. We looked at nine different mobile home dealers, but I was impressed with the people at Clayton. They had what we wanted, and had a special running. Also, the price was right. The process went extremely well. And though the process never went as fast as we wanted to because there was a lot of paperwork, they have been wonderful ever since. What few minor problems we have had, they were immediately addressed and taken care of. They also helped coordinate getting the pad built and getting the shoreline, the water, and the electrical hooked up. So, they were really helpful in that area. We had the mobile home in place in less than 45 days, and it’s got everything we wanted.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 16, 2017

    Matt from Clayton Homes offered us some few extras and was real nice. He went through everything. He explained to us that they'd take responsibility for the first year of the home. He also explained about the homeowner’s insurance, the process of how it would be set up and how long it would take up to get in. Clayton Homes stayed in touch with us. Matt also upgraded the house for us. He put me in a side-by-side refrigerator with an icemaker. I wouldn't buy the garbage disposal and he installed that for free. They’ve been really good.

    We've been around some of the other Clayton Homes and I would highly recommend the Pueblo office because Matt takes care of you there. He's not like some of the others. We went to the one in Denver and they treated us like crap. They were rude and snobby. We just turned around and walked out. I would not recommend the Denver office to anybody in the Colorado area looking to buy a home. But at the Pueblo office, they're friendly and nice. They're willing to help you and they take their time with you. They also called me back. When we got a problem, the rep was always there. She'd tell me, “Jeannette, it's on backorder. I haven't forgot about you.” We've been happy with them.

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    Staff

    Reviewed Dec. 16, 2017

    We've seen Clayton Homes on Cleveland,Tennessee along the road and in highways. We started out there in January and had to deposit the half down there then somebody walked me to a model from the lot. We went to Dawson, Georgia in February and had a 60-day quote. The home consultant was a good and friendly guy. He helped us out on the Clayton process and descriptions and gave us an update. Things were done perfectly and I'm very satisfied with the Whirlpool appliances and the Frigidaire.

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    Customer ServiceStaff

    Reviewed Dec. 16, 2017

    I drive by Clayton Homes everyday going to work and I stopped and looked at few of the homes. They looked pretty nice. I tried to see if it was something that I was able to do financially and it was. Trying to get a VA loan and other financial aids, it seemed easier to go through Clayton Homes. They're good people and treated everybody like they would want to be treated. I dealt with Kim and she was amazing. She was very knowledgeable about what paperwork we needed.

    The home buying process was kind of difficult but mostly not because of Clayton. It was because of the financial people's slight hiccups. It had to have paperwork completely pushed to a beginning stage. The process took us about a little over a year. We were ready to purchase when we first walked in there and I went in through a Federal loan. That was what mostly took the biggest part of the time of getting that pushed through.

    But I had a pretty good deal. Clayton and I have very similar taste, so it worked out really well. When we moved in, we had two very minor things. We called them and the next day each time, the issue was immediately fixed. The quality of our home is amazing. Our family has completely moved into it and we’re really comfortable with it. I'm amazed that this is mine now. I would definitely recommend Clayton Homes.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 15, 2017

    The salesperson immediately made us feel like we've been lifelong friends. He's the reason we purchased from Clayton Homes. We spent $200,000 before we knew it. The purchasing process went very quickly. It was less time to buy this house than it normally takes to buy a car. The salesperson knew what he was doing.

    We love our home. My husband was completely against a modular mobile home and I was up for it. But then when we found that to have stick-built house built would probably double our cost of buying a manufactured home, my husband said that even though he was against it, he's very glad we did what we did. We were also able to negotiate a better price for buying the model home on the lot and we got it faster.

    I am almost 100% satisfied. There were a couple of little issues like we've noticed around the kitchen island, the little trim that they have going on, are popping off if you barely touch them. My husband said, “Oh, it's just a glue thing. We'll just glue them back on.” Also, in the bathroom where they put the holder for the toilet paper, you have reach back a little bit. If you're an over-sized person, you're going to hit it when you're sitting there. We can move it but then I'm stuck with having to repair my wall. We just don’t use it at all. I purchased a freestanding holder because it's just in such an awkward position, you can't get to it. But that to me was the only little quirk about the whole house.

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    Customer ServiceStaff

    Reviewed Dec. 15, 2017

    I had a friend whose husband recommended me to go out and talk to Clayton. When I did, I was very impressed with everything. I told them what I wanted and they explained everything to me. When I call them if anything’s wrong, they are right here. I purchased my home in April and the quality is great. I got stainless steel appliances and I had a microwave put up over my stove. I also got porches built on the front and the back. They’ve been great with me and I’d recommend them to anybody.

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    Staff

    Reviewed Dec. 15, 2017

    We went down the Interstate and went to all of the mobile home models. Our experience with the Clayton Homes consultant was pleasant. We're quite happy with all the amenities that were provided by Clayton. We particularly like the pantry with the sliding barn doors. Everything has been great. Also, they've been really great about answering any questions or coming out, checking on things and fixing stuff. But it would be great if the kitchen sink in our particular model could get deeper.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Dec. 14, 2017

    My husband and I are first time home buyers. We purchased a “modular” home from our local Clayton Homes dealer. First red flag was the fact that the price we were quoted when we filled out our application (which is what made us choose this company over others) was not the price submitted to our lender. We saw the higher price when we sat down with the sales worksheet after our approval from our lender was received. When we inquired about this the response from the salesperson was, “I misspoke.” Really?? Shouldn’t we have gotten a phone call about the $20,000 price difference before it was submitted to our lender?! We should have left then. Communication was poor throughout the entire process. We chose a floor plan from a double wide model on site to “upgrade” to modular. Being that this was our first time purchasing a home, and a modular home at that, we were unfamiliar with what we should expect and how things worked.

    The roof pitch of our home was never discussed and we thought this was part of the whole “modular package” that we upgraded to. Modular homes have a higher roof pitch than a double wide mobile home and though we have paid so much more to upgrade to modular our home looks like a DOUBLE WIDE TRAILER. Being that we were specifically wanting a modular shouldn’t this have been something that was mentioned initially by the salesperson?! We had to constantly ask for information throughout every step of the process to know what was going on, what steps to take, what was going to happen next, etc. Our lender had to contact US numerous times due to having trouble getting documents and information from this company for the purchase of this home. We started this process at the very end of February 2017 and did not get into our home until October. A process that we were told would take “3 months or so”.

    Once our home was delivered and “complete” and we walked inside we were very disappointed. The paint on the walls was splotchy in pretty much every room. Trim around base boards and crown molding looks TERRIBLE. Patched areas where Sheetrock had cracked looked like an inexperienced do-it-yourselfer did it. Caulk is everywhere and not only is it everywhere it’s very messy and bulky and poorly done. Moldings are crooked, baseboards are uneven where they meet at the corners of walls, I have some crooked doors, my floors have paint splatter ALL OVER them. I have had to get on my hands and knees in every single room of my home with a magic eraser, rag, and scraper and scrub and pick paint, grout, and caulk off (in sections because it takes so long). That is not an exaggeration.

    My beautiful master tub has paint splatter all over it that still to this day (2 months later) I am still trying to scrape off. There are screws felt under the floor and in a few spots these screws have actually torn through the floor. A whole section of the wood over the “floor seam” wasn’t even nailed down. It was just basically set there. My husband fixed that.

    I have been pulling off the caulk the “professionals” put along my baseboards and I’ve been redoing it myself as well as fixing the horrible uneven paint along them. My ceiling is not even painted. Where the seam is where the two halves were connected it was sprayed with texture spray and left. All of my [white] cabinets in every room are A) low quality [They’re not even wood. My plates were causing the shelf to sag so my husband had to add reinforcement] and B) they are all scuffed and marked and nicked. The walls above my cabinets are not even painted, there’s bare sheetrock up there!!!

    There are numerous cracks (some gaping) in the grout in my kitchen back splash as well as my bathrooms and around my master tub. We have asked for this to be fixed for months now and NOTHING. Under my cabinets where any sink is the areas of the walls the pipes are going through are just big uneven gaping holes that look like a child installed them.

    When we first hooked up our washer my husband ran it to make sure everything was fine and the sink in the laundry room filled with water and didn’t drain. A guy came out that night and got under the house and saw that the water was draining into the belly under the house soaking the insulation!! It all had to be pulled out in that section, left open to dry, and reinsulated once the plumbing mess up was fixed. All of my showers leaked when on (my husband fixed those), water leaks between the sinks and faucets in my bathrooms because they weren’t sealed. I have a light switch that doesn’t work and no one could tell me what it’s for. A contractor came it almost 2 months ago to do a checklist of things that need to be done and NOTHING HAS BEEN DONE SINCE.

    I guess the checklist was just for show? We had to replace our locks/doorknobs within the first few weeks of moving in bc the front door lock jammed and broke 3 times, and the back door lock was so poorly installed we couldn’t even lock the deadbolt. It’s like the cheapest of everything was used in this house. I could go on and on. Walking through the home to do a “punch list” you see a lot of things, but moving in and LIVING in the home you see everything you don’t see when you’re just “walking through”. And in our case it’s a lot.

    We question if we even have a modular home at this point. It really breaks my heart that we were so excited about our brand new home and we were met with all of these disappointments. Moving into a BRAND NEW HOME shouldn’t come with all of this work. I hate that we were put into a position to regret our decision. I suppose my expectations for Clayton Homes were too high. Knowing everything we know now we would NOT make the same decision.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 14, 2017

    My wife and I were in the market for a mobile home because our other house had burnt down. We were driving around and stopped by Clayton for designs. I liked the customer representative that I dealt with. They gave us a tour on all of the mobile homes that were available that we were interested in. She told me to go shop around and see something better that I like, but if not, to come back.

    The salesman finished the tour. We walked through the mobile home that we purchased. He said if my wife wanted to move around or redid different than what was laid out, that he could have that done. He said he'd be with us from beginning to the end, from the time we purchased it to the time they brought it out and set it up, and made sure everything went according to plan. I was real impressed that he'd even come out once they delivered the mobile home and set it up. Any little thing that was wrong with it, he sent us their repairman out to fix some very minor stuff or a trivial item. The only issue I really had when the trailer really got settled was the back door. It was just a little off a level but it was fixed.

    When we went inside the mobile home, my wife fell in love and the only thing really she wanted to change was to take out the carpet in the living room, but after meeting her and discussing, we decided to leave it like it was. She wanted a wooden floor. We love the amenities. It's been everything that I expected. It's well-insulated. It's economical as far as heating. It's also well built. We stayed in it through the little storm and nothing got damaged or got blew off. We're pleased with it.

    We went on a Thursday and looked at the mobile home. I told them I'd be back Saturday morning with the money for it. My wife and I drove back up Saturday morning. We've done everything in two days. The only thing that really slowed it down as far as it getting set up was the parking lot. Once I called in and told the salesman I had everything out of the way and everything was situated and settled, he called these last people. They’ve came out with a foundation people. They’ve came out for the dirt and leveled it off and everything one day. Then the next day, they were here with the trailer. I've recommended Clayton Homes already to a couple friends of mine, even my son because he and his wife are in the process trying to find some other place. Some other friends have already bought one from them too.

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    Staff

    Reviewed Dec. 14, 2017

    Clayton has houses with really nice quality, and their employees were really good at asking questions and helping us through the process. They did a great job and they were really courteous and nice. I’m happy with the home we got and my experience has been great.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2017

    Karen, the representative at Clayton Homes was very helpful. But, it was difficult to find a home that had everything I wanted. I wanted certain things and Clayton Homes didn’t have one made up like I wanted. We started looking around in October of last year and we kept looking and Karen found something she thought I might like so she sent me down to Birmingham to look at a mobile home that was already set up. So we went down there and we looked at it. It was something we could work with. However, the closet should have been bigger. And also, the flooring in the kitchen has got bubbles in it and when I called, Karen sent somebody who took pictures of it but he said he couldn’t do anything to it. Other than those, Clayton Homes does a good job and they continue to come and fix the problems as they arise.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 13, 2017

    Once I called Clayton Homes and they sold me over the phone. My salesperson is Krista who did really good. Anytime I called and she wasn’t available or she was dealing with someone else anybody that I talked to were really friendly and helpful. They made sure that there's a smooth transition and process. I love Ms. Vicky as well. I think she’s their office manager and she answers the phone. We didn’t have any delays or anything that I’d call again. When I have concerns they always send somebody and it was overall a great experience.

    I started the process mid April and before the end of April we had done the paperwork and we moved in first part of May and they got everything done quick. With our new home our energy bill is most definitely is lowered. I referred Clayton Homes at least to two people so far. When somebody would talk to me and say, “I love your home. It’s beautiful.” I’d say, “ Oh, look at Clayton Homes."

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    PriceStaff

    Reviewed Dec. 12, 2017

    The consultant that we worked with was awesome. When I first went to Clayton Homes, I explained to her what I was looking for and she took me in three homes. She was very clear with showing the three homes that had exactly what I had told her we wanted in the homes. So we didn’t waste time looking at something that wasn’t going to be right in dollar value or size. We also went to another copany offering similar services, but we felt we had more choice in our price range with Clayton Homes. And they were built better quality when we looked at them. They kept us informed as the process was going along with actually building the house. The process took close to 60 days. We're ex military and we've owned quite a few home, but Clayton Homes had the easiest process I've ever had.

    We got a home that was on their lot. I had all the options that I would have put in that home, and they offered us a good price for it. We're completely happy with the home. But all of the walls in this house is flat and you just can't wipe anything off of it. We'll need to repaint them because we have children and dogs. But we had an awesome experience and I recommended them.

    I just called Clayton Homes the other day because we're looking at purchasing two more from them. My faher will be moving here in the Spring to live with us, and we're looking at getting him a small one. Then my younger son is getting engaged and my daughter-in-law loves my home. I told her she can get a better value going through Clayton.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 12, 2017

    Clayton Homes' representatives were excellent people to deal with. They were very helpful and if I had any questions, they answered it and any problems, they come and take care of it. We were discussing the issue with the doors which could be because the ground settles and everything gets out of whack, but they’re coming back to take care of it. The only problem was the process was a little slow but it was the rainy season. Other than that, everything is in good shape and I like all the people at Clayton Homes. They're good and friendly people.

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    Staff

    Reviewed Dec. 11, 2017

    I walked in at Clayton Homes and my house was almost top market because it was being sold, so I talked to Tish, the home consultant. She got me into it and I just paid for the house. She’s super wonderful and I like her a lot. After my house closed, I had to fill out the paperwork. The buying process took two days before I got it. I like the house a lot. It's nice and the energy bill's a little bit lower than what I'm used to paying. If I ever end up moving again, I’ll go through Clayton Homes. Wherever I go, that’s the place I’d go and look first. I’ve even recommended them to several people.

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    Customer Service

    Reviewed Dec. 11, 2017

    It was a lengthy process with Clayton, but it was an exceptional situation. The lot was on undedicated road. There were a couple of mistakes in the manufacturing process, but all you got to do is call them and they come out and fix them. They're easy to reach. If something might have been damaged during the transportation of the trailer, just text them. They missed a little spot of paint on the roof, but that's expected. Everything I asked for Clayton to do, they'd done, and they did a good job. I would recommend them.

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    Punctuality & SpeedStaff

    Reviewed Dec. 10, 2017

    Six months ago, we purchased a home from Clayton Homes. They are local here in town. The home buying process was easy and fast. We got all the paperwork done in a month. Their reps were very friendly, prompt and helpful. Our experience was great and we’re very satisfied. Talk to them and they’ll help you out.

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    Customer ServiceStaff

    Reviewed Dec. 10, 2017

    Our foreman, Pat, has done a good job. He knew my husband was sick, and he went all out. The consultant I worked with was also very good. Clayton Homes was pretty good, and if anybody asks about my experience with them, I’d say they go for it. I give Clayton Homes thumbs up.

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    Staff

    Reviewed Dec. 9, 2017

    We were preparing for our daughter to get here and we wanted something new for her with better heat. And we were more than satisfied with Clayton Homes' overall home-buying process. Our daughter was born very premature, so she was in the hospital for a while. And they worked with us and held off until we got home and got settled. And then, we finished our paperwork. We worked with Mark and he was wonderful. He kept going until he got us into a home that fit our budget.

    Clayton has done everything that they promised they would go through with. They even paid off my husband’s truck and our lawn, so that way we wouldn’t have extra payments going out. Our home was built perfectly. It was spacious and a whole lot bigger than the place we were living. We have more room now than I could have imagined even it being a three-bedroom. Our daughter is nine months old now. The house got delivered three weeks after she came home from the hospital. We were in the process of moving with the itty bitty little newborn, and it was exciting. All her first holidays were spent right here in our new house. It was perfect the way it fell. I would highly recommend Clayton Homes to anybody who wants to buy a home.

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    Installation & SetupStaff

    Reviewed Dec. 9, 2017

    I like the salesperson Allison at Clayton Homes. She was very nice and it wasn’t if-you-do-this-and-we’ll-do-this thing. She was honest about everything. And the home that I got was great. It’s not just something I need but it’s also something I love. I also got refrigerator, stove and dishwasher that are helping me save in energy bills. I got a well installed too. It was a great experience. If someone comes to me right now or I just hear a conversation with someone trying to get a mobile home or go somewhere, I would recommend Clayton Homes.

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    Customer ServiceStaff

    Reviewed Dec. 9, 2017

    I have a relative who had purchased a home from Clayton Homes and we're familiar with the area. It took a week for our mortgage to get approved and we were amazed. I'm very satisfied with the amenities. There were some quirks and some issues that we had to resolve. But they did everything they could do to accommodate what we needed. My mother lives at home with me and she's tetraplegic. So, we did have to make some immediate modification such as we had to have doors wide enough. They really went above and beyond to make sure we were satisfied. The people at Clayton Homes are very knowledgeable as well. I was always on the phone with them. If they did not know the answer to my questions, they will find out and get back to me. I have recommended them recently. I have friends who are looking and I actually told them to go there.

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    Customer ServicePriceStaff

    Reviewed Dec. 8, 2017

    My home consultant was very nice, very friendly and always ready to answer our questions about stuff. And he communicated a lot which is the best thing. He was always on top of it and told us if he had any issues or anything popped up, and made sure that we are aware of what we had to do. We did a little bit of customization for our home. There were wide of options but, we weren't too picky. We liked it so much we just went with basically how it was.

    The linoleum floors did really really well. It's easy to clean. The island and the kitchen was really nice as well, very open and inviting. A lot of people as soon as they walk in say, “Wow it looks really nice". However there's been some issue as far as quality on some of the items in the house. There were issues with some of the outlets for the entire kitchen, only some of the lights worked. And there were also issue with the hot water heater where it wasn't actually plugged in. But, as far as the cosmetics of it has been very great. I settled the issue with that. And as soon as I called them, they came out immediately and got that fix for me.

    Everything's taken care of immediately. Overall it was fantastic! People don’t look at the trailer like they did 20-30 years ago. Its a lot more accessible and easy to do now. They're expensive for what they are. But my price was very good for what I got. But, looking at some of them they're expensive and you could almost buy a house for it so, I'm very satisfied with it.

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    Customer ServicePriceStaff

    Reviewed Dec. 8, 2017

    We already had a home and site built homes. We bought 10 acres behind our old site built home and we figured we’ll put a manufactured home out there. We started looking around and the first place we looked at was Solitaire Homes in New Mexico. They were big and nice but it was just too big, and so we went to the Sierra Vista Clayton Homes and looked and they had some nice ones.

    I had already gotten approved for a loan but the manager at the office didn’t want to have any part in it. He wanted us to go through Clayton. I put some money down on one of the houses to hold it. A few days later, my son and I were in Tucson and we decided to go buy Clayton Homes there. We looked at Cavco and I felt they were cheaper built. I didn’t like them. The people at Clayton Homes Tucson were really nice. We looked at some models that they had and they had models that were for sale. The one that I absolutely fell in love with. The Tucson office went way above the call of duty and were so good to us. I would recommend them to anyone.

    We ended up getting a three-bedroom, two bath but it’s not as big as the one that we looked at in Denning. The minute we walked in, my husband and I both said this is the house we want. It was our dream home. The layout is very open and it has archways. It has a nine-foot ceiling and our windows are all seven-foot. The floor plan is awesome and the house had a lot of the upgrades to it. We have the nice wooden cabinets and all of our sinks are porcelain. Everybody told us we’ll have a terrible time when the contractor starts coming in to do the preparation for the home, but the contractor that Tucson uses did an awesome job. They had a guy who actually works for Clayton Homes and he did a few little things like fixed a leak under the sink. Every person that we worked with was absolutely wonderful.

    The only thing is that I’m waiting for Clayton Homes to call back because they told me to watch for cracks in the drywall once it settles. I do have some, but they haven’t called and that was in October. It's the only issue I have, but we’re very happy with our house. I love it. It’s everything that I would want if I would have ordered it. It froze here last night but the house is well-insulated that we haven’t even turned our heat on yet. My house is all electric plus we're paying a propane bill, and my bill runs $180. It's very efficient.

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    Customer ServiceStaff

    Reviewed Dec. 7, 2017

    Home buying process with Clayton was fine. Their people were friendly and were always in communication with me. They were great.

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    Staff

    Reviewed Dec. 7, 2017

    Clayton Homes has real friendly sales consultants. There wasn't any question that I asked that they didn't know or couldn't figure out for me. The whole home buying process, including getting approved, took two weeks at most and that was good. The options for customizations were good and I love the home a lot. I tell my friends that they should also go to Clayton Homes and get one.

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    Installation & Setup

    Reviewed Dec. 6, 2017

    We have had nothing but problems with the home and the company, our siding blew off so did our roof shingles. The cupboards are all falling off the hinges because they left them on during the move here. The shower in the master bath has been torn apart for months waiting for the right tile to be installed (they sent the wrong one two times before), and one of the faucets doesn't work. We have been waiting for a year for these issues to be fixed and are still waiting. To top everything off we just had an inspection done of the foundation for the home and it failed. They did everything wrong.

    So now we have a new house that's falling apart that we can't even finance because it failed inspection and we can't sell, and the entire home we have been living in for a year has to be lifted up so the foundation can be fixed. DO NOT. DO NOT. DO NOT buy a home from this company. They hire the cheapest contractors to do the work from beginning to end. We even have a ton of paint spots on the floor from the factory. They take absolutely no pride in their work because they will sell the home regardless. Do yourself a favor and have a house built no matter what. It will save you a huge hassle in the end and the quality will be 100% better. I will NEVER buy a manufactured home again.

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    Installation & SetupStaff

    Reviewed Dec. 6, 2017

    Clayton Homes had what I was looking for as far as a used mobile home. I paid cash so they gave me a fair deal for the cash price. I was able to work with the movers and the setup people that they used. I paid them to set the mobile home up and I had no issues. Everybody was very friendly and I’m very happy with my home. I've referred others looking for a mobile home to go to Clayton first.

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    Installation & SetupStaff

    Reviewed Dec. 6, 2017

    David from Clayton Homes worked with me the way I wanted to work with. When I talked to him I was like, “Listen, this is what I want to do.” And he didn’t try to push me or anything. I wanted to know ahead of time exactly what we were financed for and then I knew what my wife liked to totally had to go on so I talked to David a little bit. He showed us around. I wanted to see if we can finance it out and then basically he’s like, “Hey, this is what you can get.” And I was like, “Great.” And we were excited.

    The general manager of it was very helpful. He went up for our land person and inspected it and made sure that we knew exactly what we were looking for and what we needed to do to make sure we get the land ready. Every step of the way they were there for us and then finally we got everything installed and it was just a great thing. The process took about three weeks. I felt like I handled. They weren’t just selling me something. They were helping me put a new home out there. I didn't feel like I was buying a car. I thought they were helping me decide which one was going to be the house that we will live in for like 30 years. I felt like I was guided and I was driving a bus and they were like, “Hey, you turn this corner.” And I just felt like I was in charge.

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    Staff

    Reviewed Dec. 5, 2017

    We bought our single wide home new in 2003. While shopping we looked around at several different companies but end up deciding on Clayton because the salespeople were so nice and friendly. Worst mistake ever... as we've found out since, friendly salespeople is ALL this company has going for it. Our home is now 14 years old and it's falling apart despite us taking good care of it. The trim is falling off, the laminate countertops are peeling off, the laminate on the cabinet doors is bubbling and peeling and looks crappy. We've had to replace almost every doorknob because they all just fell off. We have a cabinet that wasn't even built square and actually bows out on the side. The front doorway wasn't even built square so our door hasn't ever properly closed. We can't even close our door well enough to lock it. It's super poorly insulated and we fight HIGH electric bills in the winter.

    The most recent thing that happened, which really opened my eyes to exactly how incredibly crappy these homes are made, is a roofer recently FELL THROUGH OUR ROOF as he was putting a new roof on. We recently had some storm damage (Wind blew a section of shingles off) so we had new shingles put on. The roofer was up there removing the shingles and stepped on an area that was pieced together. When they built it, they took a bunch of little scraps of that pressed chipboard and PIECED them together without any sort of good support.

    He basically stepped right on that spot and his FOOT FELL STRAIGHT THROUGH OUR CEILING. Now, get this... the spot he fell through wasn't in the area that was damaged and all the wood was fresh and clean... NOTHING ROTTEN or anything. Now if that isn't a crap job of a build, I don't know what is! It makes me sick thinking of all the money we've forked into our home. We'll be lucky if it's livable by the time we get it paid for. Speaking of paying for it brings up the other part of this horrible company. VANDERBILT. Hands down the worst company to have to deal with ever... but that's opening up a whole different can of worms and I don't have time at the moment to get into all that. So PLEASE... if you're looking for a home and you come upon a Clayton Homes center... DON'T STOP. KEEP RIGHT ON GOING.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 5, 2017

    I really liked the Clayton Homes salesperson. I walked from lot to lot and he was a lot easier to talk to. He allowed me to look around and ask questions and then told me the benefits of different choices that I make. It was really no pressure and once I had an idea of the direction I wanted to go, he helped me piece the whole thing together. He understands the process that a home buyer goes through. Purchasing the home was very easy but the sales team should have tripled the time estimate when everything will be ready. They use outside contractors for everything and there are a lot of stuff outside their control so there were delays and missed schedules of getting something installed.

    I got the model that was on the lot and chose not to do any customization. I've only been in my house a little less than six months and I got mixed feelings on the quality. The carpet is probably the cheapest option out there and it is already starting to wear out. It even feels like there may have been some debris that the carpet got laid on top of because I feel bumps underneath. Also, I'm starting to see where they had rolled the linoleum floor over nail pops and they're starting to come up. A little more padding or maybe one step above with the flooring would have gone a long way. Other than that, I've been pleased with everything else and electrically, all the appliances are working.

    Moreover, the person who has made all the difference for Clayton Homes is the maintenance guy who works after the homes are sold and set up. We've given him the key to our house to come in any time he needs to fix anything and he's been extremely trustworthy. If he says he's going to be there a certain time, he's there on time. He's been fantastic and the absolute star employee in my eyes. Overall, I would definitely recommend Clayton Homes.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 5, 2017

    Clayton had a show house and we looked at it. They called me about the one just came in from factory and that’s when I went ahead and pay cash for the house. I like most of the home itself. My wife and I, we looked at other homes and they were nice. But, my wife was talking about the Breeze II. And we wanted a four bedroom because I still have two grandchildren together with me.

    Everything worked out real good. And I believe the house was made in Sulphur Springs Texas. And I’ve heard a lot of good about that. The price was reasonable. And it was to the point where we figure that was the best option. I've been very happy with the people at Clayton in Porter Texas, starting with the manager down to the young man who has just started working there. Their people brought the house in and they set it the way I wanted. They put the house together and the finish inside. Everyone did a great job! It really worked out good for us. However I had a few little issues with the house but the lady who handles sending out the worker to come out and make the real small adjustments responded very quickly. And they’re really pleasant people to deal with. I've been very very satisfied about the Breeze II. I've been very happy with it. It was very energy efficient.

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    Customer ServicePriceStaff

    Reviewed Dec. 4, 2017

    We were shopping around and we happened to see Clayton Homes and it was our first choice to look at since we know they’re one of the top of the line manufacturing. We looked and we found the house that we wanted. During that time the customer service was great so we knew wanted to deal with them. They said they had no problem getting us in. The people at Clayton Homes were calm and helped out really greatly. It was fast to get everything pushed through.

    The home buying process was easy. With Tom he coached me through everything I needed to do, told me all the paperwork I needed to get and I had no problem with it at all. The process took about a month. The energy bill is now much cheaper. It started off at 118 and now it’s down to 67 a month. I recommend Clayton Homes and Clayton Homes on 199 in Fort Worth is the best one to get to.

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    Reviewed Dec. 4, 2017

    We bought a Clayton model home off of the lot. We thought there were permits being done already but then we found out that they hadn’t started it. They put us in a hotel room a little bit longer than we thought, but overall it was fine and they were easy to work with. We love the layout of our home and the rooms but the only thing we’ve not liked were the cabinets that were in the kitchen. They were very cheaply made. When we took them apart, they were very light and easy to move. I would rather have the nice ones already put in and paid that. So, we replaced the cabinets with some that were durable. Other than that, everything else is good quality and I’ve enjoyed it. I would recommend Clayton Homes but people should make sure that they see what cabinets come with the house.

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    Staff

    Reviewed Dec. 3, 2017

    I've been in my Clayton home for about nine months now. As far as the trailer itself, the workmanship could have been improved on since it looks like they got in a hurry on some of it but the home overall was better than the one that we bought fifteen years ago. Everybody at Clayton has helped me out, was very friendly, and knowledgeable. The consultant also gave me the use on the platform. Clayton did a good job and I got what I was looking for. I wouldn’t hesitate to use them again. I will also refer Clayton Homes to friends and tell them where I got my home and who to ask for.

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    Installation & SetupStaff

    Reviewed Dec. 3, 2017

    Clayton Homes had what I was looking for and what they already have set up was fine with me. The home buying process went extremely well and was not difficult. It took 40 days, but some of that is due to fact that I was waiting on some money. Also, I had extremely good interaction with the home consultants. They answered my questions and made the process as easy as possible. I'm happy doing business with them and I tell friends about my good experience.

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    Customer ServiceContract & TermsStaff

    Reviewed Dec. 2, 2017

    Wanting to move closer to family from Florida to Kentucky, and four (4) years of research, it was decided to locate a Clayton Homes business close to where we were moving. April, 2017, we found a home and paid cash. Agreements were signed, process outlined, etc... In June, 2017, we returned to Kentucky to check on next steps and found there were some delays: 1) Rep had not been to property to examine feasibility of property we purchased; 2) Were told the full "crew" had 'walked out' and there were 30+ other people waiting ahead of us.

    In July, 2017, after numerous and countless emails, texts, phone calls, it was decided we officially retired and moved 2nd week of August. We were told we were NEXT to have our home delivered to our land. We were then informed by an employee, that crew had not quit/walked off job; they had all been released. Upon arrival in Kentucky, we found that not even a shovel of dirt had been moved and were told they were waiting for us to arrive. SO, storage units were rented as movers were arriving within 2 weeks thinking delivery would be into an actual house; a place to stay for 4 of us was needed; etc...

    On October 10, 2017, a complaint was filed with the Clayton office in TN; after 3 weeks of phone call messages not being returned from them, another call was made to another "advocate" and 68 pictures were emailed and a four page listing of damages/items to be repaired/fixed. NO RETURN RESPONSE from anyone at Clayton Home's office in TN to date (Dec 2, 2017). After many more phones calls, visits to local office, as of late October, our house was still not ready for occupancy.

    1/2 of house was delivered damaged first week of September (severe crack in ceiling of living room and the roof; and frame damaged/tongue) and mover damaged home on road en route to location; (pictures taken); second half of home was delivered one week later; 2 windows were left open -- rain soaked bedroom carpet and other into kitchen; 1/2 of home delivered in dark (sun had set 1/2 hour earlier - picture of darkness was sent to sales rep as we had been informed the crew said we would not allow them to finish their job) and we did stop the crew from attempting to get it anchored in pitch black due to safety concerns of them and the home.

    After getting 2 pieces put together, damage was noticeable inside and out. (Pictures taken). Towards end of October, 6 months after house was purchased and available, inventory of the condition of home was taken. We had purchased the furnishing package and NO items were secured for move -- consequently broken items on floors (glass particles - pictures taken) -- including refrigerator which slid about 4-5 feet during move. Our present accommodations were not available after 3rd week of October. Consequently we located a hotel for a while.

    A full inventory was taken of house damages etc., and presented them to a manager from the local Clayton Homes; a meeting on our property was held with him, a representative from Fleetwood Homes. They were -- specifically Fleetwood rep -- extremely rude and condescending to point one of us had to leave the room due to the tone and bullying tactics of the conversation. After many more days of delays, a rep from Fleetwood arrived to repair "some" of the damages but as of four weeks later -- 12/2/17, has not returned to finish replacing molding missing resulting in an opening in the walls/corners.

    As of today, we still only have one means of egress from house which is safe; the HVAC or HV system is STILL not working properly, it is bringing outside COLD air into house when heat is put on; water is expelling from pipe for the AC even though AC has not been turned on in 4-5 weeks; corner edges are cracked outside of home; front door is broken and has been broken since day home was delivered; loose lever on hot water heater, ceiling in living room is falling again (although it had been repaired shortly after delivery); bathroom fan is hanging loose; etc., etc., etc...

    Another call was made to the local Clayton Homes on November 30, 2017. Response was promised on Dec 1. No calls received. We have over 68 pictures of damages and 4 pages of issues. GREATEST CONCERN: we have guardianship of two grandchildren -- "under age" -- aged 11 and 14. We can only put so many blankets on them when temperatures are in the '20s and '30s and the air is blowing into the house via vents.

    My recommendation is to read the reviews on this company and take them seriously. Working for 45-50 years to purchase a home to retire in and to safeguard our two grandchildren and have nothing to show for it was not our dream. Info I've received on other Clayton dealers is hearsay and therefore will not elaborate. I am addressing the Clayton Homes of Benton and the customer advocate dept. (customer complaints) at the TN main office.

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    Factual basis uncertain
    Customer ServiceInstallation & Setup

    Reviewed Dec. 1, 2017

    Home arrived on our property. We have pictures and films of that process, we're told a tire that wasn't attended to flew up and damaged the floor from underneath. We're still not sure where the damage is located. That has been put off on the trim out crew and they were unable to find it. We have no heat, now day 2 waiting for someone to come figure out way. We had water turned on yesterday and this morning upon arriving see water pouring out from under our home. So we have now paid cash for a home we cannot live in. Our fireplace flue was not hooked up, we were told our fireplace people would do it. If we choose to burn wood and not gas logs then there is no fireplace people. I believe when home was installed this should have been done. Connections arrived with the house. We have spoken to the factory on some issues, we're told they would call us back the next day. No phone call.

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    Response from Clayton Homes

    Scott,

    We are sorry to hear about the issues you have been having with getting service completed on your home. A team member from our Customer Advocacy Team will be reaching out to you shortly.

    Verified purchase

    Reviewed Dec. 1, 2017

    Clayton Homes had the style that I was wanting. I liked that when they showed up, they had videos of what the house looked like. I wanted something different and they showed us different styles and stuff. The customization made it better. However, the finishes on some of the stuff were not as good as I would have liked. Pipes are a little leaky where they needed to have been tightened up. Also, some of the appliances that came with the house could have a little bit better quality. But other than that, what Clayton Homes provided for my home was pretty good.

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    Verified purchase
    Staff

    Reviewed Nov. 30, 2017

    Everyone was good to me at Clayton Homes. I wasn’t expecting to get the loan, but when I applied for it, they had lenders that work with people with less than perfect credit. Then Clayton told me that I was approved for the loan. They had set up the whole thing like they were supposed to and everything went smoothly. The home consultant was good and answered all of our questions. We had always wanted to get a different trailer because of the size, then the one we wanted came up. The home consultant worked with the builder down there and we took a long beach drive there, then Clayton said, “No problem. We’ll get it ordered.” They understood about everything and set things up just as we wanted. There were a lot of rearrangements that had to be done with the other trailer that we thought we were going to get. But they were able to get for us the longer trailer that we wanted, so we didn’t have to get the shorter one.

    The only thing was, Clayton had told me that my home was set up for moving in by a certain date. So, we assumed that they would have everything done by then and we were ready to move out from our previous place. But then they turned around and said, “We didn’t say that.” They need not say something that isn’t actually going to happen. We had to move because the place we lived in had already been rented out to someone else. Despite that, however, I'll recommend Clayton Homes to people and I'd buy again from them.

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    Installation & SetupCoveragePriceStaff

    Reviewed Nov. 29, 2017

    I purchased a 2017 Clayton home 16x80 and upon first glance it looks amazing!! Myself and the seller did a QUICK walk through and I was very excited about the layout and all the neutral colors. I ended doing a lease to own option and the asking price was $56,400.00. As we were moving in we were doing the new construction clean up and to my surprise the house literally started to fall apart. I started by washing all the walls floor to ceiling and as I'd come across the strips that covered the seams of the sheetrock they literally FELL OFF just by hitting them with a wash rag! So I stopped altogether and walked around the entire home inside and out. WOW. I am so very disappointed in the quality of the craftsmanship. Not only did they shoot the nails too far through the wood on the trim but also around all the door trim!!

    Everything was falling off the walls!! #2 under all my windows where they had pre hung curtains were wrinkled spots where they messed up on installing the wallpaper. Here's the real kicker... I decided to do a detailed inspection of the exterior of the house and I about had a heart attack!! During transport of the house they screw wood slats to the form of the home to keep the siding from coming off as well as down the side of the home about 10 feet back from the front of the house. Keep in mind that they said the house was done and really for move in! No joke. There were screw holes everywhere on the siding! Before I went to tell management I decided to jump up on the roof before I went and spoke my piece about the place. There was literally 147 screw holes in my shingles! None of them were sealed.

    I've now been here for 30 days and I've had ABSOLUTELY NO PROGRESS to the repairs on my home. After I spoke to management about the issues with the house I was told I had to contact Clayton Homes to file a warranty!! Or the manager would do so for me. Here I moved in on Nov. 2nd and here in Minnesota it's winter!! I'm still waiting today for the repairs to be started! Ok. I got to vent a little about these homes. Now let's talk about what was promised. I was promised a shed with the home along with a deck and skirting and NONE OF IT HAS BEEN INSTALLED YET TO DATE!!!

    The purpose of me ranting and raving about this is because I spent so much money and for what??? To be treated like a number! Here is almost December 1st and the ground is freezing and there's still no skirting. There are over 30+ brand new homes in this community so I decided to take a walk and look at some of my neighbor's homes with their permission and much to my surprise all 5 houses I looked at were in the same shape as my home!! FALLING APART!!! Maybe we just got the short end of the stick on this one but then again maybe not! I went to management with my concerns and yes I was a little upset. But I was told if I'm unhappy I can just move out! SAY WHAT!!! Ummm what about fixing my home instead of telling me too just move out! SERIOUSLY!

    All in all... This was a HORRIBLE EXPERIENCE. Now I'm sitting here with no skirting, holes in my siding and roof, I have 2 very large holes in the belly of the house, I'm missing siding in spots, my front columns are all bent, my doors have gaps where air comes through, I have had 2 faucets break, a drain pipe was cracked, the bathroom waterline was broken, all the doors need to be readjusted because they're tight on the top and there a gap a out 3/4 of an inch on the bottom!! All the trim needs to be replaced. People... Even my kitchen drawers don't close right! I'll end this here because I could rant all day. CHOOSE WISELY WITH CLAYTON HOMES!

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    Customer ServiceStaff

    Reviewed Nov. 29, 2017

    Buying a home from Clayton Homes has been great. My home consultant, Steve, was awesome and he communicated very well. I didn’t have to always call. Instead, he always called me and kept me updated. He even allowed me to switch homes until I got the exact home that I could afford and that I like. Even after I got the home, he was pretty good. If I had any issues, he asked somebody to come out to make sure that everything was done properly. He also called and checked in to make sure that it got done. He was on top of his game from the beginning to the end.

    Before I even got the home, Clayton's reps told me all the different banks that I could have financed through. They walked me through the paperwork and before I could sign everything, they gave me the breakdown of the mortgage as well as how everything can be paid. There were lots of things I did not know before I got there or never had experience with and they gave me good tips on the things I needed to look out for and those that I needed to be aware of as far as credit goes. Once I got approved, they told me not to get nothing else because it would affect my credit when I'm purchasing a home. Overall, Clayton Homes should keep up the good work. I have also recommend three people to them.

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    Response from Clayton Homes

    Hi Brittany! We're so glad to hear that you enjoyed working with Steve during your home buying process. Thank you for taking the time to share your experience with us. We hope everything is still going well and that you're continuing to enjoy your Clayton home!

    Verified purchase
    Staff

    Reviewed Nov. 28, 2017

    Our home buying experience with Clayton Homes went well. Their consultant was very informative and funny. I had a little trouble with understanding how things were going to go in planning out my property and setting up utilities and she was really good at explaining those things to us. When I went in, I wasn’t even sure if I was ready to buy a home because I was concerned that my credit score wasn’t where it needed to be. So, she encouraged me to just go ahead and fill out the application and we’d see where I stood. And that way, I could figure out what I needed to do to get to where I needed to be. I got a conditional approval initially and so I had to turn in some stuff. But she was really helpful with it. And when I get frustrated, she would just talk to me. She was really great. In the end, I didn’t have to work on my credit at all. My score was actually higher than I thought. I now have my own house, it's my first home and everything is really good.

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    Response from Clayton Homes

    How wonderful, Ladawn! We're so glad to hear that your home buying experience went so well. Congratulations on becoming a homeowner, it's quite an achievement! We hope everything is still going well with your home!

    Verified purchase
    Staff

    Reviewed Nov. 27, 2017

    The representatives of Clayton Homes have done great and stayed in touch with me to let me know everything that’s being done and how the progress is coming with my home. They’ve also answered every question that I had. I was really pleased with that and I was very satisfied with the home buying process.

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    Response from Clayton Homes

    That's great to hear, Justin! Thanks so much for taking the time to let us know!

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    Staff

    Reviewed Nov. 26, 2017

    Clayton Homes is in our hometown. I've always seen it but just never had to stop before. I decided one day to stop. Then I bought a mobile home for my granddaughter and then I bought the one that I just purchased and the quality is fine. The sales person was just so friendly and seemed well to do. The home buying process was great. They explained it all and it went smoothly. Miss Donna just wanted to help us so much. She was wonderful. I customized a lot of things in my home. I put ceiling fans in every room. I put one of the bathtubs I liked in one of the other homes, brought it in mine and they put it in there for me. I also put a utility sink in the utility room and they customized that for me, upgraded our kitchen. I also put atrium doors on both sides of the kitchen.

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    Response from Clayton Homes

    It's SO great to hear that you're so happy, Betty! We love knowing that you enjoyed working with Donna and that you were able to customize your home to be exactly what you need. Thank you so much for taking the time to tell us about your home and your experience buying it. Congratulations!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 25, 2017

    When Clayton was bringing the trailer, the bottom part hit and it broke some plumbing pipes when it got set up. I called them and asked them If they want me to wait and they'll send somebody out because my plumber was there to hook everything up when he found it and they told me to just go ahead and get him to do it and they would pay it.

    I've sent the invoice, and I've had to call four times, and they’ve never paid him. They keep telling me that it's corporate. But other than that everything else was great. Everybody was awesome. My mom has been in the trailer for months. Their people made the buying process very easy and they were very helpful. Anytime that we did have problems, they always took care of it.

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    Customer ServiceStaff

    Reviewed Nov. 25, 2017

    My mom and dad were buying a house the same time as my wife and I were. We went in and walked through the houses from Clayton Homes. My wife and I were thinking about what we're buying and looked online for a couple. Clayton Homes broke down our prices on what we could afford. I said the exact monthly payment that I didn’t want to go over and they made sure that we didn’t go nowhere near it. It was a nice and simple process. The first home consultant that we had was Alesha but she ended up transferring out. She left us with Steve, which is the manager of our site and home down here in Mobile, Alabama. He calls me all the time to make sure if there’s anything else I need or if anything is wrong.

    I had everything that could go right but what really stood out was their customer service. It was my first time every buying a house. Any questions I had, I can call them up and if they’re busy with someone else, they'd still get back with me within the day or the following morning. They’re always looking for ways to improve themselves without anyone else saying. When there's something incorrect that came from the manufacturer, they'd say, “Okay, let me see how I can fix that.” Instead of, “Oh, well that's all back on them, there’s nothing we can do about it.” I enjoyed everything with them and I’d recommend Clayton Homes to anybody.

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    Response from Clayton Homes

    That's so great to hear, Kevin! It sounds like even with the transfer of your original home consultant, everything still went very smoothly! It's awesome to know that Steve is taking such good care of you and checking in on you. Thank you for taking the time to tell us about your home buying experience and congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Nov. 24, 2017

    I’m very, very satisfied with Clayton. I went through a smooth process. One of the companies was a little delayed in getting back with us to do repairs or corrections. But the manager that sold me the home sent contractors out to take care of everything. So, he went out of the way to make sure I was happy.

    The consultant was very informative and professional too. They went into great detail with what I would receive, what I was purchasing and my design. I changed the layout by putting a porch on side of the house. Clayton delivered what they promised, and it's a very good home.

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    Clayton Homes
    Response from Clayton Homes

    Lisa, we are thrilled to hear how happy you are with your home and your home buying experience. It sounds like the team at your Home Center went above and beyond for you, and that's how it should be! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Nov. 24, 2017

    I was very satisfied with the home buying process over at Clayton in Austin. I read on a website that PJ was the one everybody was recommending to go to as a salesman. When I walked in, he was the first person I met and he was great. He is very knowledgeable and he knew his job and everything about the house. Everything he said to me was on point. It was true. He took me exactly to where I wanted to be and I didn’t have to spend a lot of time looking for what I wanted. He was very professional and friendly, and we actually ended up being friends.

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    Response from Clayton Homes

    Wow! That's so great to hear, Moneque! It sounds like PJ has quite the positive reputation around Austin and we're glad to hear it. We'll be sure to pass along your praises to PJ and his team! We're so glad that you're happy with how your home buying process went and with your home itself. Congratulations on your new Clayton home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 23, 2017

    We were very satisfied with Clayton Homes. Their reps were great, answered all of our questions and got back with us if they didn’t know the answer. Also, when we had a water leak, they were right there to fix it. We had to get the area dried out because we didn’t find the leak until the water saturated the closet. Then they got the mold people out there to check it for molds. They tore it out, then, they had to dry it out for a few days. It went two weeks before they got everything fixed and painted back.

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    Response from Clayton Homes

    We appreciate you taking the time to give us such detailed feedback, Jennie! We're sorry to hear about your water leak, but it's great to hear that everything got taken care of and was back to new in no time! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Nov. 23, 2017

    The home buying process with Clayton was good and easy. They did everything so I didn't have to do a whole lot. The consultant was intelligent about the whole process and she explained it out to me. I would tell others to check into Clayton Homes if they were looking into buying a home.

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    Response from Clayton Homes

    We appreciate you taking the time to share this feedback, Joel! We'll be sure to pass along your praises of your home consultant to her team. Congratulations on your new home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 22, 2017

    I am very pleased with my home and everybody that has come to see it says it's beautiful. My favorites are my bathroom, and my kitchen, the open concept part of the house. It's fabulous. My guest bathroom is very beautiful and it looks like a master bath. Kristi, our home consultant, was fantastic. She helped me so much through the process and took a lot of the stress out for me. When it should have been on me, she said, "Let me deal with it, I know what to do", and she guided me through the whole process and told me exactly what to expect, and was wonderful. She called me whenever something needed my attention, and helped me all along the way. She went overboard and she was very good.

    I was impressed with how Clayton worked with me and got the things that I wanted in this particular house, and for accommodating me. This house did not have a second story and they worked with me on the floor plan, the things that I wanted to change about, and just did it to my specification. Everything turned out better than what I thought it would. Dan who works in the manufacturing company helped a lot too. He showed me pictures to make sure that it's what I wanted, and we went out to the factory, and he let me see the process of how they get a home and watched it being built. It was very good and they were excellent.

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    Response from Clayton Homes

    Thank you SO much for such thoughtful feedback, Lisa. We loved reading how happy you are with your home and everyone you worked with at Clayton! We'll be sure to pass along your praises of Kristi and Dan to their teams. Congratulations on your new, custom, home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 21, 2017

    Our buying process with Clayton Homes was fine. In fact, their reps were very helpful. We had a few issues and they took care of all of our problems. They answered every time we called for something and they follow through any time we need anything. Their home consultant was excellent. We've never bought a mobile home and we didn't know what to do, or how to get electric hooked up, etc. And they had all kinds of people ready to do that who were willing to help us. They walked us through everything that we needed to do. So, I at least didn't feel stupid talking to the electric company.

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    Installation & Setup

    Reviewed Nov. 20, 2017

    My wife and I purchased a new manufactured home in 2001 from a Clayton Homes retail center in Casa Grande, Arizona. This was our first manufactured home and it'll be our last. As with any home, you expect to have a few issues over time and numerous problems will inevitably occur like finding dirt under the carpet. However, we found a few very serious problems shortly after purchase with others much later either due to necessary replacement or during remodeling or repair which can only be described now as "quality control" issues. We found an incorrectly installed A/C unit during replacement and grossly inferior windows discovered with a little time and weather.

    Finally, severe quality control issues were found during a remodel of the kitchen and guest bathroom. We discovered large holes in the floor in both areas, rat droppings, and part of drywall was missing (behind the tub) exposing the outer insulation. The large holes allowed rodents, outside air, and dust to freely enter our home unbeknownst to us. See photos. The most unforgivable problem, perhaps due to our lack of experience, was that we were never given an option for upgrades at the time of purchase. Had we known, we would have certainly opted for better windows and 2x6 studs in the outer walls.

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    Customer ServiceStaff

    Reviewed Nov. 20, 2017

    I was very satisfied in my home buying experience with Clayton Homes. The home consultant was excellent. Everything that we asked, he had an answer for. He knew everything right off the top of his head and didn’t have to stop and leave us to go talk to somebody else to get the information. Everything was right on the money and he didn’t BS us about anything. I’ve already been recommending people to Clayton Homes.

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    Response from Clayton Homes

    Thank you so much for that wonderful feedback, Brian! We're so glad to hear how satisfied you are with both your home buying experience! We consider referrals from our customers to be the BEST compliment, so we're flattered to hear that you've recommended us!

    Verified purchase

    Reviewed Nov. 20, 2017

    I bought the lot model, and I’ve been having problems with it ever since. But Clayton Homes has been great about what they could do. The company, itself, is doing good but their contractors are kind of lax and some of the work of the getting done are shabby. I had a leak in my small bathroom. They came in and they replaced it, but they left out a few parts. The plunger that lifts, that stops the water doesn’t work. They left that part of it, and they changed the batteries for the smoke detectors, and one of them wasn’t even connected. And it still doesn’t work. The master bath had a low part in it that the tub, it wouldn’t drain all the way. It only took about three or four months to get it done, get it replaced.

    Clayton should make sure the model that is set up on the lot is complete and ready to go because I tried to turn on a circuit breaker and it completely shorted out because they had a big old wire going from one end to the other that caused the short, and it left a lot like that. And some things weren’t done like I got a laundry room, it had no vents going out for the dryer. Do not to buy the model home because that’s what we bought and that’s what we got and it had all kinds of problems with it. But I’m happy with the place we have although we’d put a lot of work and time waiting for it to get up to snuff.

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    Response from Clayton Homes

    Thank you for taking the time to provide your feedback, Robert. A member of our Customer Advocacy Team will be reaching out to you privately to get more details on your situation.

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    Customer ServicePrice

    Reviewed Nov. 19, 2017

    We went and looked at the trailer house. They said its price and I beat them down a little bit. They had a few little issues and they took care of it. And they called a lot to see if I had any issues. For $40,000, the quality is exceptionally well. It was a smooth experience with Clayton Homes.

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    Response from Clayton Homes

    Jeremie,

    Clayton works hard to provide a smooth and hassle free home buying experience. From first time home buyers to those looking to upgrade their current living situation our sales teams are here to guide through the home buying journey. Thank you for taking the time to let us know about your experience with Clayton.

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed Nov. 19, 2017

    We got in our Clayton Homes mobile home around March. They had a good process and I really enjoyed dealing with them. I also loved the rep who helped me out. She's been really good. She came out here and knew what it took to get my best interest in. She was also down to earth and I really appreciated her. But there are a couple of things that I still got to get them to do.

    There's a septic tank line connected to my home but it's not yet covered up so they still need to finish that. For some reason, they're a little bit slow about getting it done. I told them about it a while back and they came out, but they covered only half of it. As far as everything else, they’ve come in and fixed pretty much everything that I had a problem with. Also, to my understanding, mobile homes are not going to be custom-built. But there are a few things in there that I wish were done a little bit better like the molding and the curtain rods which are an inch and a half out of level. Overall I’m happy with Clayton Homes and the home that I got from them.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to submit your feedback, Johnson! We are glad to hear you had a good home buying experience. A member of our Customer Advocacy Team will reach out to you privately for more information on the repairs you are still needing completed.

    Verified purchase
    Staff

    Reviewed Nov. 18, 2017

    I like the house that I bought from Clayton Homes. It's been seven months since I purchased it and the consultant I've been working with has been doing really good. I still got to get my air conditioner delivered plus I got to get my electric out there, but I'm working seven days a week so it’s kind of hard. Other than that, everything's been going pretty good. I’d recommend Clayton Homes.

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    Response from Clayton Homes

    Thank you for taking the time to share your feedback despite your busy schedule, Floyd! We are glad to hear that you've enjoyed your home buying experience. A member of our Customer Advocacy Team will reach out to you privately to get more information on everything that still needs to be completed. Congratulations on your new home!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 18, 2017

    We were riding around looking for a home and we rode to Clayton Homes. I love my home and it was a good deal. We got the best price so that was a good decision. The consultant was excellent. They were helpful and they let me know what was going on. They had everything in a row for me so I knew what I had to do and what I had to get to them, and it was easy. They were nice to me the whole time, and if I had any questions, they’re more than willing to answer. They go above and beyond. If they continue being on top of stuff like they are, they’ll do great. We’ve already told others that Clayton is a good group of people to work with if they’re trying to buy a home.

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    Response from Clayton Homes

    Wow! We appreciate your kind words, Shannon. Thank you for taking the time to share. We're so pleased to hear you had such a wonderful home buying experience and we're proud to know you'd refer us to family and friends. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Nov. 17, 2017

    We started looking around different lots after the flood in 2016, and went over to Clayton Homes. We looked at what they had, as well as two other lots around the area. Then a guy that sets the trailers up told me that if I wanted him to set my house up, he has a really good reputation. SET Movers then told us that if I wanted him to set my house up, we had to get Clayton, which is why I ended up going back there, buying a special built Deer Valley modular home. From that point on, everything just fell into place.

    We had a brick home that was 19 years old, so we had to tear it down on this slab. I was looking for something that could fit in the existing slab after the initial house was demolished. We went over a lot of the drawings that Deer Valley offered online, and we came up with a plan to modify our model and make it fit my slab. We got together on it, and we were able to come up with a design that I could work with without having to pour a lot of concrete. We only had to pour 9 yards, which was a very small amount.

    We did a lot of upgrades with the house. We went with better cabinets and a lot of the upgraded stuff. There were some that were just more than we could afford, but the other things, we did ourselves. We did different things to the house inside, and we can’t complain about the quality. We made the home ours, and we love it! Both Clayton and Deer Valley have been great to us. When we’ve had minor issues, Deer Valley sent crews out here, three different times. Each time that we would let them know we had a problem, they were here within a few days. I’m really happy with them. And if I had to do it all over again, I’d still do it with them.

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    Response from Clayton Homes

    That's so wonderful to hear, Darrel! Thank you so much for taking the time to share your home buying story with us. We are so glad that you were able to get a home that's customized to be exactly what you need. Congratulations!

    Verified purchase
    Staff

    Reviewed Nov. 17, 2017

    Everybody at Clayton Homes has been nice. I went there looking to purchase a new house. I told them what I wanted to do, and they worked it out for me. The home consultant did a great job. When I needed or asked about anything, it was done immediately. We've had our home for six months now and I love it. And everything is going well. Clayton Homes is a good company where one could get a house and a trailer, too.

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    Clayton Homes
    Response from Clayton Homes

    We're so pleased to hear how well your home buying experience went, Demetrius! We're also glad that you're so happy with your home. Thank you so much for taking the time to share your story with us! We'll be sure to pass along your praises of your home consultant to their team! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Nov. 17, 2017

    If you are going to get a mobile home, go to Clayton Homes. They’re good and they’re going to take care of you. I bought mine from them a year ago. It's the base model and it's a good quality home. I've also experienced an amazing change in my electricity bill since I moved in. The rep who helped me with my purchase was wonderful. He was exceptional, made everything so easy and I couldn't ask for any more.

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    Clayton Homes
    Response from Clayton Homes

    Cindy,

    We would agree Clayton is the place to be!! We are so pumped when our customers share their stories about how Clayton's energy efficient homes can provide our customers with savings for years and years. We really appreciate you taking the time to reach out to us and share your experience.

    Verified purchase
    Staff

    Reviewed Nov. 16, 2017

    We were looking for a new place, and we fell in love with Clayton so we bought it. Their people were great. The homes are well built and I'm very satisfied.

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    Clayton Homes
    Response from Clayton Homes

    That's great to hear, Bradley! Thanks for letting us know how satisfied you are! Congratulations on your new home!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 16, 2017

    We're very pleased with the mobile home we got from Clayton Homes for our daughter. They have the best home for the value and the price and the three people that we dealt with were great. They called to let us know the process of being set up and when it was going to be here, as well as to check if we needed anything.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your feedback, Stacy! We love hearing from our satisfied customers. We hope your daughter continues to enjoy her home for years to come!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 15, 2017

    I’m very satisfied with Clayton Homes. Mark, the manager there, kept in touch with me and he made sure that everything went smooth. The house got delivered and set up, and everything was perfect. Mark called and asked if I needed anything. Then months after the flood, he called again to check and see how we’ve done with the flood. The experience was not bad at all and I already have two people buying homes from Clayton.

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    Clayton Homes
    Response from Clayton Homes

    Wow! We appreciate your great feedback, Joseph. Thanks so much for sharing. We're pleased to hear how well your home buying experience went with Mark and will be sure to pass along your praises of him! Congratulations on buying your home!

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 15, 2017

    Clayton's service was above and beyond. They were really nice and very helpful from the start. This is my first time buying a home, and first time moving out of my parents’ house and so I was pretty nervous. But they were just so nice and comforting through the whole process. Their staff were all very pleasant. My consultant still keeps in touch every now and then, will call or send me a message, and just makes sure everything’s okay, and makes sure I don’t need anything, and makes sure everything’s how it should be. He wasn’t just trying to sell me something, but very nice and easy to talk to, very personable, just made it easy for me to pick them. His level of knowledge was definitely good. If he didn’t know something, he would find out and get back to me or talk to somebody who did and communicate as soon as possible.

    I found what I was looking for in a predesigned home. They did say that if I wanted to cut some ice, I could. But I think it was going to be a longer wait, and I wanted to get into my home a little sooner. I think at that time, they had a model that I looked at that I really liked. So, the one that came in was a little bit different, but I ended up liking it better. So, it worked out perfectly and everything was good so far.

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    Clayton Homes
    Response from Clayton Homes

    Congratulations on becoming a homeowner, Kaitlyn! We are so glad to hear how well your home buying experience went, and we appreciate you taking the time to share your story with us. We'll be sure to pass along your praises of your home consultant to his team!

    Verified purchase
    Staff

    Reviewed Nov. 14, 2017

    The Clayton sales rep was nice, friendly and helpful. However, I had to sign 99 papers. Why don't they get a loan warrant sheet and just sign it one time? I don't see why they had to have all of that paper out. When they got ready for me to sign, I just went up there and signed the papers. My wife had done everything else. I'm totally disabled and she took care of everything. I've been satisfied with their buying process, except for the electrical part. And they never sent an electrician out here to fix some outlets since we got here.

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    Clayton Homes
    Response from Clayton Homes

    Billy, we appreciate you taking the time to share your feedback. We will definitely pass along your thoughts on the paperwork required for financing. A member of our Customer Advocacy Department will follow up with you privately regarding the electrical issues you're experiencing in the home.

    Verified purchase
    Staff

    Reviewed Nov. 14, 2017

    We love the home we got through Clayton Homes. It is our retirement home and it's great. There was a time when the home buying process was a little difficult. One guy that took care of us erased all the files and we had to go through everything all over again. And it took six hours to redo it. He quit and we dealt with another salesman who was really good. The previous guy never explained anything to us. But the new guy knew pretty much everything that we needed and explained that we had to get the Lally columns, stairs, and all the stuff that don't come with the house, and now we know. We also got to know him really well. He calls us every now and then to check and see how everything is. We had a pleasant experience with him. We recommend Clayton Homes to everybody, and we have people who are in the process of looking at homes now with them.

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    Response from Clayton Homes

    Henry, thank you so much for taking the time to share your feedback with us. We are pleased to hear that you are satisfied with how your home buying experience turned out and with your home! We apologize for the hiccup with your original home consultant, but it sounds like the new one you got went above and beyond to correct the situation. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Nov. 14, 2017

    Clayton Homes did a really excellent job for us. We bought our home around March and their reps were helpful with any questions we had and made sure we were happy before we left. We like our new home and our favorite thing about it is the kitchen. We had a tiny kitchen before so we couldn't have two at a time in it, but this one's big so we're very happy with it. Every time someone would ask me about a place to go to find something, I’m always referring them to Clayton.

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    Response from Clayton Homes

    We love your feedback, Latrica! Thank you so much for taking the time to share your story. We are so thrilled to hear how happy you are with both your home and your home buying experience. The kitchen is a very important place where many families come together, and we're glad you are so pleased with yours. Congratulations on your new home!

    Verified purchase
    Installation & SetupStaff

    Reviewed Nov. 13, 2017

    Clayton Homes has good people and the home consultant was great. The whole home buying process also went great. The last ones that built the home didn't put on the siding right and there were big bubbles instead of them being straight and level. Clayton was so good by coming out and fixing things. They had to take the front of the siding off and did the installation so it could get the siding to go. They got most of it done but I’m very well satisfied. I'd definitely buy another home from Clayton.

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    Response from Clayton Homes

    Thank you for taking the time to share your feedback, Clifford! We are pleased to hear how happy you are with the home and that the Home Center was able to get the siding repaired to your liking. Congratulations on your new home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 13, 2017

    Our home from Clayton Homes is perfect for us, and we love it! Michelle, Mary, and Tom all went out of their way, and were just a great group of people. They were fantastic, easy to work with, and are totally on top of their business by all means. If I had a question, they had an answer. And anytime I had a problem, they took care of it without delay or hassle.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for sharing such wonderful feedback, Artie! We're thrilled to hear how happy you are with the team at your home center. Congratulations on your new home, we're so glad it's perfect for your family!

    Verified purchase
    Staff

    Reviewed Nov. 12, 2017

    Clayton Homes had really good staff at the one near me. The home consultant helped and walked us through everything and was really fast about the process. We went with one that was on the lot so we didn’t have to wait any longer than what we needed to. The home's great and everything seems to be perfect in it. In fact, I’ve already had somebody buy a house through them.

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    Response from Clayton Homes

    That's wonderful news, Shirley! Thank you so much for taking the time to share that feedback with us. We love hearing how satisfied you are with both your home buying experience and your home itself! We take great pride in knowing that you recommended us to someone you know! Congratulations on your new home!

    Verified purchase

    Reviewed Nov. 12, 2017

    Clayton Homes was local so we got a home for our daughter. They did well in terms communicating with us throughout the process and everything seemed to be working out for her.

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    Clayton Homes
    Response from Clayton Homes

    Thanks for letting us know, Pat! We hope your daughter enjoys the home for many years to come!

    Verified purchase
    Staff

    Reviewed Nov. 12, 2017

    There’s a wall up between the kitchen and the living room of the home I got from Clayton so when you walk in the front door, you don't see the kitchen. That's what made me want to buy it because when you walk into most mobile homes, you just see the kitchen and I don’t like that. I bought it on June the 1st and the reps I worked with were excellent. Their process was also good and if someone's interested in buying a home, I would tell them that Clayton Homes is the place to go.

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    Clayton Homes
    Response from Clayton Homes

    That's so great to hear, Carla! We will definitely pass along how happy you are with the design of your home to the Home Building Facility where it was built. Thank you so much for taking the time to share. Congratulations on your new home!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 11, 2017

    My fiancée lives in Smithdale and her dad has a friend who works at Clayton so we went there. We also stopped at another place on the way, but the homes and the business atmosphere with Clayton were better. The people were very nice and did everything they could to help us and answered any questions we had. The saleslady that we dealt with was also great and she was more than kind. She called us a lot and kept us up-to-date on everything. Then, we dealt with the guy who owned the place for the final decision and he was very well-spoken. He knew what he was talking about and we walked right through it quick, which didn't take us 45 minutes. Some things got held up through the financial side and some got left out, but as far as Clayton themselves, I enjoyed dealing with them.

    However, we had a few problems with the home and made note of them. We had a cracked piece of paneling behind the cabinets, so they sent out a carpenter to fix them and put them back. He fixed everything he could and it was all good. Also, our energy bills were okay and compared to my fiancée’s brother who lives across the road from us in an older trailer, our bill runs $100 less than he has every month. It went up a little bit in the hottest part of the summer but we kept it cold. I had a pleasant and outstanding experience overall.

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    Response from Clayton Homes

    Daniel, we are so pleased to hear how well your home buying experience went! Thank you for taking the time to share your story with us. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Nov. 11, 2017

    I went in at Clayton Homes first and then I went with several other manufactured companies. I had asked the same questions at other places and they had told me some things that don’t sound right. I had never bought a mobile home before so I really didn’t know what to look for, what not to look for and so I asked them and they told me all the pros and cons. I wound up going back to them because they were very friendly and very upfront.

    I called and told Clayton I wanted the home. Then I went in and they had everything ready so all I had to do was sign the papers and get my insurance in. The process took two hours at the most. My house had burnt and they had my mobile or manufactured home within a week. It was a blessing because I was really getting tired of living in hotels. They set it up in my property. They came out, set it up then came back out to fix all the little things I had complaints about. It was wonderful. I have told several people that if they’re looking to buy a mobile or manufactured home then Clayton is where they need to go because they’re straightforward and won't give a run around if they were asked a question. I plan on buying another one and my mother also wants to go talk to them about her getting one.

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    Clayton Homes
    Response from Clayton Homes

    Clara, thank you so much for sharing that wonderful feedback. We are so glad to hear that you are so satisfied with your home and with your home buying experience. We're so pleased that you chose Clayton to help you move forward from such a loss! Congratulations on your new home!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 10, 2017

    When we first started the process with Clayton in June, we first chose the home, signed the papers and we were told that we would be in our home by my birthday, which is November 15th. But then it was moved to no later than Thanksgiving, then it was December 1st, and then Christmas, and then January 1st. Finally, I had to have a discussion with Mike, who’s the manager, and politely told him that if we were not in our home by February 1st, I was going to be charging him $120 a day because I was going to a nice hotel and they were paying for it. We closed the beginning of February.

    We came out here every other day to check on the house and not one person had been out here until I got mad and blew raps. It was just one thing after another. They were supposed to get the access permit and that didn’t get done. Finally, I said I’ve had enough of this and I’m going to go do it myself. I went and paid for the access permit and took it to them. We installed the cover ourselves and so when the house was finally going to be delivered, people could get on to the land.

    We had issues with them giving us the run-around. We live out in the country so we have to have a well and propane. We bought our propane tank and we had to dig the trench, so they could hook it up. We came out here and we dug the trench ourselves. They were supposed to get that done within a week, and it didn’t get done. It blew dirt back in there because it’s windy out here. We had to come back out here and show the salesperson, whom I would not recommend to anybody.

    At this point, I didn’t trust him because he’s like a used car salesman. He wouldn’t communicate with us and when he did, I felt like he was lying to me. He’s like, “Oh, I’ll get somebody out there.” I said I’ll do it myself but he's like, “You can’t do it, you’re a girl.” I told him I can go out there in six-inch heels and get this done faster than you can get somebody out here to do it. I went out there in six-inch platform heels and took a picture of me digging the trench and I got it timely done. Also, we had issues with the well from day 1. It’s like, it will be done by the middle of October. Then, the well equipment broke and we had to wait for that to get fixed. They had their equipment out here for two months and did not move until I threatened to charge them $120 a day. Then, it got fixed and they got it done. If I would have known that, I would have done that two months before.

    When they finally got people in here to get the two houses put together, the seam in the ceiling is so crappy, it drives me nuts. I can see every seam in the ceiling. But now, on the other end of it, a week before we closed and after they got everything done Stacy and the service people were amazing. I would recommend them to everybody. The sink broke when we had been here less than a month and they had somebody out here in the next day. The bathtub faucet, I had an issue with that, and they got somebody out here just immediately to fix it. I suggest more training needs to be done on the frontend, the purchasing. If they would have been honest instead of telling me what they thought I wanted to hear and communicate with me without me having to call them so much, I wouldn’t have been so pissed off. I would recommend Clayton solely for the purpose of after it’s all done, then the service was amazing.

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    Customer ServiceStaff

    Reviewed Nov. 10, 2017

    We came down to look at houses and we started the process with Clayton Homes on July 4th, 2015. I was dealing with a guy who unfortunately got fired and it took a little longer than expected because I wasn’t getting information that I wanted. It took a couple of months to get things rolling and when Jay took over, everything went smoothly. I didn’t have to call or dig for answers and he kept me posted about everything that was going on. He let me know what I had to do so he was very professional and very helpful. There was one thing that was kind of off which needed to be fixed on the house and they took care of it. Everything was great with Clayton Homes and I absolutely loved my experience. They were very supportive, very excellent, and made me and my family feel like family. I would recommend them to anyone looking to buy a mobile home or any type of house.

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    Response from Clayton Homes

    That is wonderful news, Jovan! Thank you so much for taking the time to share your feedback. We're so glad to hear that you had a great home buying experience with Jay. Congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 10, 2017

    I had some friends in my area purchasing homes through Clayton Homes and I had a pretty smooth transition with them. They were easy to work with and did a good job at getting inventory. They also gave me a good deal and we closed fast with them. They had everything ready for us and had given us the option to customize our home but they were rentals so I went with a fairly basic package which included carpets, two bedrooms, laminate throughouts, and appliances. The only thing I wasn’t satisfied with the home were the steps which I went ahead and rebuilt. They’re not the greatest and I know there are better ones out there but it’s not that big a deal.

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    Response from Clayton Homes

    We appreciate you taking the time to share your experience with us, Thomas. It's always great to hear how happy our customers are! Thank you for choosing Clayton to be part of your rental investment.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 9, 2017

    I’m happy I went with Clayton. It was a great first time homeowners buying. Their people were friendly, helpful and made it a pleasure. They did a good job. The home consultant was great and she took the time to explain, called us, helped us and went out of her way.

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    Response from Clayton Homes

    Wow! That is so great to hear, Donna! We are so pleased that your first home buying experience was with us and even more pleased that it went so well! We will be sure to pass along your praises of your home consultant to their team! Congratulations on your first home!

    Verified purchase

    Reviewed Nov. 9, 2017

    I'm a very happy customer. Clayton Homes kept us appraised and described to me all the details before they were happening. There were no surprises and that's what I really like. We took possession of the house around March and we really like it. It's very comfortable and the flooring is very durable especially the linoleum side. We have a couple of dogs and I haven't seen any scratches. In addition, the appliances are a perfect size and everything is serviceable. My wife loves them. On the other hand, because they're all electric, our electric bill is higher but that was expected because we're not paying for propane gas. We have enough savings but it's still early to tell.

    In the beginning, the neighborhood was a little worried because the house came in on wheels and they thought it was a mobile home they saw that it's fixed in a permanent foundation. Clayton Homes has been excellent and I get a lot of compliments in our neighborhood. I have recommended them to other folks and would be back if we ever needed another home or bought more property and wanted to put another house on it.

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    Response from Clayton Homes

    That's great news, David! We love hearing that our customers are happy! Thanks so much for taking the time to share your experience with us. A happy wife is important as well, so we're glad she loves the appliances! We appreciate you recommending us to others. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Nov. 9, 2017

    Clayton had a house I wanted and their people are just extremely easy to deal with. They just lead you up through the whole process, very professional in working.

    I had bought some homes from Clayton before and I always had good experience with them. They always took care of me and always been honest. I would highly recommend them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your feedback, Robert! We love hearing that you've been a repeat customer of ours! We'll be sure to pass along your praises.

    Installation & Setup

    Reviewed Nov. 8, 2017

    It's been 2 yrs since the installation of my home. I have been told repeatedly that this issue (siding and underpinning) will be corrected and still nothing. They just continue to lie. I am very frustrated with CMH for not standing behind their product. I will never tell anyone that this is a good company. Take my advice, buy somewhere else.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Judy,

    Thank you for taking the time to reach out to Clayton to let us know about your home buying experience. We are sorry to hear you are still having issues with your homes underpinning. A Customer Advocate will be reaching out to you directly to see if we can be of any assistance.

    Verified purchase
    Staff

    Reviewed Nov. 8, 2017

    It's been seven months since I purchased my home from Clayton. Their reps had to help out for a month on my property and my experience with them was great. They were easy to get along with and it's a good quality home.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Andrew,

    Thank you for taking the time to share your experience with Clayton. We love to hear when our customers have a great experience. We believe our homes are the best in the industry and love to hear when our customers love the quality of their Clayton Built home.

    Verified purchase
    Staff

    Reviewed Nov. 8, 2017

    My wife and I were looking at houses that we wanted and a friend of hers said that Clayton Homes would begin a house in Walterboro. So we went up there and looked around. And whatever she wanted, I just went with it. The representative we dealt with was real nice. He kept telling us what’s going on, what's going to be done, how long it would take and was very helpful with us in what we needed to do to get things situated. The home that we got's excellent. I got a lot of friends that asked where I got my house and I recommended Clayton Homes. It was a good experience with them.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to share your home buying experience with us, Anthony! We love hearing how satisfied you are! Congratulations to you and your wife on the new home!

    Verified purchase
    Staff

    Reviewed Nov. 8, 2017

    I’m very satisfied with Clayton Homes. Everything was very smooth, and the process didn’t take very long. Their consultant was great. He was more on the financial side than I was expecting him to be, but I was confident in his ability to find the right home for me. We changed the countertops and some other stuff, but other than that, we picked what has always been on the lot.

    Thanks for your vote!
    Clayton Homes
    Response from Clayton Homes

    Thanks for taking the time to share your feedback, Cameron! We're glad to hear that you're happy with the home. We'll pass along your praises of your home consultant to his team! Congratulations on your new home!

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    Clayton Homes Company Information

    Company Name:
    Clayton Homes
    Year Founded:
    1934
    Address:
    5000 Clayton Rd.
    City:
    Maryville
    State/Province:
    TN
    Postal Code:
    37804
    Country:
    United States
    Website:
    www.claytonhomes.com