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Clayton Homes Reviews

4,942,310reviews on ConsumerAffairs are verified
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About Clayton Homes

Clayton Homes is a manufactured home builder that offers an array of home types, from traditional site-built homes to tiny homes. With a focus on green building practices and multiple customizable features available, Clayton Homes can help you achieve homeownership within your budget.

Visit www.claytonhomes.com
Pros
  • Customization available
  • Choice of quality home brands
  • Energy-efficient homes
Cons
  • Potential land restrictions
  • Complex modular home financing

Clayton Homes Reviews

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    How do I know I can trust these reviews about Clayton Homes?
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    Page 20 Reviews 2625 - 2775
    Verified purchase
    Customer ServiceStaff

    Reviewed March 9, 2019

    The people at Clayton Homes told me to look around after I got there and I saw what I wanted, and we worked out a deal. Everything went smoothly. Their delivery times were what they said it would be. Everything went good. After it was set up, there was a couple of little things that needed to be readjusted. But they’ve taken care of what I want them to take care of, and then the few things that need to be still take care of, I’ve talked to them about and we’re waiting till the weather breaks to get that taken care of. But everything that needed attention and I wanted to be taken care of, they took care of.

    Most of the time when I call, they’re available and I get to talk to them right then. But sometimes, if I leave a message, it doesn’t take them long and I normally hear back from them within 24 hours. But as far as taking care of the issue, we schedule it in around my schedule. So, I’ve never been dissatisfied with what we set up. Their customer service seems to be okay. I would buy from Clayton Homes again, and I would recommend them.

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    Clayton Homes
    Response from Clayton Homes

    Congratulations on your new home, Lewis! It's wonderful to hear about our customer's great experience's! Thank you for taking the time to leave a review!

    Verified purchase
    Sales & MarketingStaff

    Reviewed March 9, 2019

    I went to the place in Conroe, and then I went to the one in Huntsville. I didn't buy in Conroe because they were trying to sell me a mobile home no matter what. With the other place, I felt like the rep, Salma, was helping me, not trying to sell me a home. She showed me the homes but I was just given an option on whether or not I wanted to buy. She was very helpful.

    When I bought the home, the Clayton people helped me with most of the application process, so it seemed easy. I got a great home that has really nice windows. It also has insulation, 2 x 4 textured walls and roof shingles and I'm very satisfied. The reps have been great. They have been still helping me with anything and I was then talking to them about getting another home. I'd recommend Clayton Homes, and when people ask me, I send them over there.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to leave a review, Samuel! We are so glad to hear about your wonderful experience! Congrats on your new home!

    Verified purchase
    Staff

    Reviewed March 8, 2019

    I'm totally satisfied with the home buying process at Clayton Homes. The application process was fast and simple, and the rep took the time to explain everything. When we had a walk-through of the home, they guided us through 100% and answered our questions, so it was very detailed and they took care of us. The home we got is of very good quality, and I like it. We've had a couple of repairs that needed done, but they were just normal wear and tear, and Clayton assisted us with everything.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to leave a review, Manuel! We love hearing about how much our customer's are enjoying their new homes!

    Verified purchase
    Staff

    Reviewed March 8, 2019

    I got a place to live working with Clayton Homes. Their rep, Hannah, was great with everything. I love her and I’m well satisfied with the build quality itself.

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    Clayton Homes
    Response from Clayton Homes

    Hello Virginia! Thank you for your feedback! We are happy to hear that you are satisfied with your new Clayton Home!

    Verified purchase
    Staff

    Reviewed March 7, 2019

    The Clayton Homes purchase process took about five months and it was an easy experience. It was self-explanatory. They’re very helpful. They explained everything and they did most of the work. Some of the trim is coming off but that’s just from moving. Overall, my experience with Clayton Homes was good.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to leave a review, Kyle! It's wonderful to hear about all of the great experiences our customer are having! Enjoy!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 7, 2019

    I went to Atlantis company first and they showed me a Clayton home. Then I went over to Clayton and they were very helpful. They had good customer service. I was kinda on the fence of getting the home, and then the mortgage company worked with me with a better down payment option, so went ahead with them. I liked the model from Clayton, so I didn’t do a lot of customization. It’s a single-wide, and it’s a good fit because it’s only me. It already had crown molding, and a built-in entertainment center. It also has a big kitchen, which was the reason I picked the house.

    The people at Clayton Homes were all great. They were on top of everything. They didn’t forget about me when it came to the home process. They kept me updated on everything. So, I didn’t really have to hunt people down to figure out what was going on. The quality of the build is really good. I just have one issue with my second bathroom. There’s like yellow water staining that keeps happening. And they came by and tried to figure out what’s going on. But it’s still there. But overall, Clayton Homes is a good company. They did a really good job, and my house came in one month early. I’d recommend them. They are a good place for people that are trying to look for their first home.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much for taking the time to tell us about your experience, Jonica! We're so glad to hear that your mortgage company worked with you on getting a down payment that fit your needs. It sounds like you had a great home buying experience and ended up with the perfect home for you! We hope you keep enjoying that big kitchen for many years to come!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2019

    I paid cash for my home, so applying was easy for me and I was very satisfied with the home buying process. Collin, the rep, was nice and he answered every question I had. If I had any concerns or if I have something that needed to be straightened out, he was quick to respond. If he didn't answer the first time I called, he would send me a text and say that he'd get on it and to give him a minute as he's with somebody. He would call me back. If I needed something fixed in my trailer, he was able to get it fixed as well. He had good customer service. I get rated at my job for customer service, so it's easy to tell when people are faking it or not and it seemed like he was good at it. I like that as well as the home's quality, which is good. I had an amazing experience with Clayton.

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    Clayton Homes
    Response from Clayton Homes

    Wow, Rebecca! We loved reading your review. It's especially flattering to hear that you enjoyed Collin's customer service because you work in customer service as well! Thank you so much for taking the time to share your feedback with us. We're so glad that your home buying process went smoothly and that all your follow up service was completed promptly. Congratulations on your new house!

    Verified purchase
    Staff

    Reviewed March 6, 2019

    I felt very comfortable working with Clayton Homes. Their application process was easy and it took less than a week. Plus, their rep was friendly. Everything we asked was always taken care of and we were able to get a new house with very good quality. I would recommend them.

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    Clayton Homes
    Response from Clayton Homes

    We're so glad to hear that everything went so smoothly, Jerry! It's great to hear that you were taken care of and that you're happy with the quality of your home as well. We're especially flattered that you'd recommend us, thank you!

    Verified purchase
    Staff

    Reviewed March 6, 2019

    I like the design of a Clayton home and the way it’s laid out. I also like the build quality of the house itself. Their rep was also great during the home buying process. They had several houses that were set up but the weather was a hold-up. It had been a crazy day but the process wasn’t too awfully long.

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    Clayton Homes
    Response from Clayton Homes

    We're so glad to hear that you're happy with your home and your home buying experience, Neddy! Thank you for taking the time to give us a review. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed March 5, 2019

    Clayton Homes was the closest people to us, and they were the best choice we could’ve gone with because everybody else wanted either too much down or it was always something getting in the way. So, they made the buying process really easy for us. Also, they had the nicest looking house, and they had the one that fit us perfectly. The build of our home is good, as far as other manufactured homes go. I’ve worked on quite a few, and theirs is pretty good. Clayton Homes is really easygoing and they're great people to work with.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much for your feedback, David! We are so glad you had a good experience and that you are enjoying your home! Congratulations on your new home!

    Verified purchase
    PriceStaff

    Reviewed March 5, 2019

    My mom was interested in single-wide mobile home. We had gone up to Campbell County for other business and we happened to see the lot there. And so, we stopped, and everybody at Clayton Homes was really nice. They showed us this little house and we didn’t decide right away to get it. We went back a few weeks later and we looked through it again. My mother thought it would be something that would be pleasant to live in and everything was easy to get to. She's an elderly lady and she liked the little kitchen, the way it was laid out, and the living room, and the bathroom. It has two baths and two bedrooms. My mother decided to buy it so we went back and talked to them again, and everything went well.

    Their reps answered our questions and they were very pleasant. They didn’t try to push us into anything that was more expensive. They were very, very helpful, polite and very nice. We told them what we were looking for and they gave us the information about house. They got everything set up and the maintenance guy that came down to check everything out was very good too. We told him that we had found a couple of little things, nothing serious, and he corrected them. There was a trim on the inside that had come loose and he fixed it. He was really nice and we really liked him. Clayton Homes did a good job and we were very pleased with them. I'd recommend them.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much for your feedback, Shirley! We are so happy that your mom had a good experience with us! We hope she is enjoying her new home! Congratulations to her!

    Verified purchase

    Reviewed March 5, 2019

    We pass by Clayton every day going back and forth to Little Rock. We picked the house we wanted, they found us the financing and we got it. It took a month and it went smooth. Everything is good.

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    Clayton Homes
    Response from Clayton Homes

    Boom! That's what we like to hear, Veronica! Thank you so much for taking the time to tell us how great and efficient your home buying experience was! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed March 4, 2019

    Working with Clayton took about a month and it went pretty smoothly. Their consultants are really friendly and helpful, and the quality of the home is good. I’d recommend them.

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    Clayton Homes
    Response from Clayton Homes

    Congratulations on your new home, Morgan! We are happy that you had a smooth experience! Thank you for your feedback!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 4, 2019

    I'm very satisfied with the home-buying process at Clayton Homes. The application took two days to get approved. It was a beautiful build, but they need to put the hot water heater more to the level of the house. Our consultant, Chris, was a gentleman. He called us several times to make sure everything was all right. Then anything that wasn't all right, they were there immediately to fix it. He was a hundred percent knowledgeable and thoroughly explained all aspects of the home purchase to us. Working with Clayton Homes reduced our electric bill. Last year in our other home, previous to July when we moved in, we spent $1,400 plus in one year on propane. This year, our electric bill is down a third from what it was, and we don't even use propane anymore. I'm well satisfied, and I'd recommend their people in Rogersville to anybody.

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    Clayton Homes
    Response from Clayton Homes

    We appreciate your feedback, George! Its so great that Chris was so helpful to you! We are so happy that you are enjoying the benefits of your new energy efficient home! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed March 3, 2019

    My experience with Clayton Homes went well. When we went in, the people were very friendly. They talked us through everything and helped us really decide what we wanted. Eric, the person that I directly worked with, was very friendly and he did a very good job. The build was of very good quality. However, I noticed that our shower had a hairline crack in it. We didn’t notice it for the longest time so we didn’t know if there was any possible damage underneath it or if any water has leaked in there. I have reached out to Clayton and we're going through the process. I'm still waiting to get in contact back with somebody about it. There were things that came up throughout the process but everything was resolved. I was able to talk with people and overall, it ran smoothly. Everything was very good and done well, so I'm very pleased.

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    Clayton Homes
    Response from Clayton Homes

    Ryan, thank you very much for taking the time to leave us an awesome review. We are very happy to hear that your home buying process went well and that you enjoyed working with Eric! We are sorry to hear about your shower, we will look into that. Congratulations on the purchase of your new home. If we can do anything for you in the future please let us know.

    Verified purchase
    Staff

    Reviewed March 3, 2019

    About 10 years ago, my mom bought a Clayton and she really recommended it. She wanted us to buy a Clayton. We also looked into Palm Harbor but they didn't take us very seriously when we said we wanted to buy a house. I was 19 at the time when we built our house. Most people would get laughed at or not taken seriously at all. But Lenny and Britney, the people we worked with, really took us very seriously and we really appreciated that. We also had an issue with our mortgage. We ended up getting shorted on what we needed. They worked with us to make sure we got the house and kinda postponed everything for a few months until we came up with all the cash to make up the difference. They were nice people to work with.

    On Clayton's end, the application process was very easy and simple. It didn't take long at all - maybe an hour. But with Vanderbilt, it took a lot longer than it should have been so the experience was not as good as the home-buying process. That wasn't Clayton's fault, though. Clayton was very clear about the aspects of the home buying process. My dad used to be a realtor and he knew pretty much about everything that Clayton was telling us. There wasn't anything that wasn't said. Working with Clayton was very simple. I'm satisfied

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    Clayton Homes
    Response from Clayton Homes

    Thank you for your feedback, Tyler! We are so glad that Lenny and Britney were so helpful to you through out the process! Welcome to the Clayton family and congratulations on your new home!

    Reviewed March 2, 2019

    Bought my home in 2012 from Clayton. They only give a 5 year warranty. After warranty expires then expect everything to fall apart. My stove went bad, I had to replace my a/c unit. And now my hot water heater is gone bad. I only been in this new home for 6 years now. Bought in 2012 so if you buy from Clayton then expect things to happen after warranty expires.

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    Clayton Homes
    Response from Clayton Homes

    We're sorry to hear about the issues with your appliances, James. The appliances that Clayton puts in our homes are manufactured and warrantied through the third party manufacturer of each appliance. Clayton does not manufacture or warranty our own appliances. We recommend reaching out to the manufacturer of each specific appliance in regards to what options you may have with them.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed March 2, 2019

    Clayton was very professional and courteous during the home buying process. There was no application process when I bought the house. I walked up on a yard, found the house I wanted and made a deal that minute. I paid cash for it outright. Ron was my consultant and he went out of his way. He was an excellent salesman and was very personable. I was on a time-crunch to get in the house because I had sold my home. I was living in an RV and Clayton knew when I called from my home. They went over and above working with the vendors and the contractors to get my land ready. They minimized me living in an RV for three days, from putting it onsite to being able to get it ready so I could move in and sleep in my new home.

    But there could be some improvements on the home such as the door construction, the locking mechanism and the reseal. I ended up having to change the locking mechanisms. They changed them for me. It's just that the quality of the product is not that good. Also, my rear door has glass installed in it and I love that. But most home-built homes have blinds inside so you can kill the light and people can't look in. Clayton Homes doesn't offer that. I put blinds on it to begin with. But I open the door and the blinds blow up in the air. I ended up buying in a place on the internet that sells that addition. It's okay now but Clayton Homes should make it an option that people could pay for.

    There were a lot of upgrades I didn't buy because the one I wanted was on display. I would've liked to be able to upgrade to that but I understand the home was already built so if I want an upgrade, I'd be doing it myself. Other than those, working with Clayton improved my life. I was reluctant in the very beginning because I was comfortable in my home, but they made it a pleasant experience. I would recommend them to anybody.

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    Clayton Homes
    Response from Clayton Homes

    Robert, thank you for taking the time to leave us an awesome review. We are happy to hear that the home buying process went very smoothly and that your experience working with Ron was amazing. Congratulations on the purchase of your new home.

    Verified purchase
    Staff

    Reviewed March 2, 2019

    The lady who sold the Clayton Homes trailer to us was a good listener, and we were pleased with the service. She showed us a few trailers, and we made a decision about which one we liked. It took Clayton a while to get the trailer there, but it wasn't their fault because we had a lot of rain for a while. When they delivered it, we had some problems with some of the electric fixtures that they didn't include. Also, the plumbing from the fixtures on the sinks was squeaking whenever you turned the thing on. We told them about the problem and they said they had to order some parts. We assumed that they were waiting for the parts to come but it was too long. But we were still pleased with their service. When they came, they fixed it. We're still making discoveries about our home, but we're pleased. I would recommend Clayton Homes to somebody else.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for taking the time to give us your feedback, Robert. We're sorry to hear that some of your repairs took a little longer than expected, but we appreciate you being patient with us. It's good to know that everything did ultimately get fixed though! We're so glad that you'd recommend us. Congratulations on your new home!

    Customer ServiceInstallation & SetupStaff

    Reviewed March 1, 2019

    I purchased my singlewide from Clayton Homes in Louisville, Ky. First, I have no complaint about the dealership. Customer service was fine, and my purchase went smoothly, and I was able to move into home within a few weeks after closing. After moving in however, I found the workmanship inside the home to be very poor. Out of square walls and doorways, and no insulation around front or back doors. A contractor sent out to fix a drywall problem around the front door trim, wasn't the sharpest tool in the shed. I ended up removing the trim around the doors, and spraying foam insulation in myself. I could actually see daylight around door frame before spraying in foam, which expanded to the outside.

    The linoleum in the kitchen has already started to bubble up, which I've had to glue down. The factory overused Brad nails because of out of square walls and misaligned framing and studs. I've had to repair kitchen drawers because the slides came loose, and had missing screws. When I installed window blinds, I discovered there's an empty cavity around window frame were there should be insulation. I don't know how to fix that, without removing and replacing the drywall. There are other little things wrong too, which I'm not going into. Honestly, if high school students had did the work, they would have got at most, a C- grade.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much for your detailed and candid feedback! This type of information is very valuable to us as we can use it to improve our processes. A member of our Customer Advocacy Team will be reaching out to you directly shortly.

    Verified purchase
    Staff

    Reviewed March 1, 2019

    Clayton Homes had the house that we were looking for. The application process was fairly simple and the total process took a couple of weeks. The underwriting and getting the total approval took less than a month. We worked with Bill and he was very personable, friendly and knowledgeable. The buying process was okay, except towards the end. We closed on our house last May and we are now just getting into it. We did not push Clayton to get the septic tank and water done. The septic was the last thing that they got done - this was last Thursday.

    When we got our land, somebody should've gone out there with us to look at the land because we needed septic, water, and electricity. But nobody went out there with us so they ended up closing on the house, and it wasn't until afterwards that we found out that electricity couldn't be put out there for three months. It was just they were that backed up.

    Another thing was when we turned on the water, there were two leaves coming out underneath the bathtub, out of the wall, and also out of the wall behind in the laundry room. I had to take all those panels off and tried to fix that. This happened Saturday night so I'm going to Clayton in person to talk to them today. Clayton got us into a new home and our land so we're happy about that. But it was a very hard process to get to that point. Overall I wasn't very pleased with my experience. We closed 10 months ago and it took us that long to get into the house. It seemed like everything was a hassle.

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    Clayton Homes
    Response from Clayton Homes

    We appreciate your feedback, Benny. We're sorry to hear about the delays getting into your home and during your buying process. We're going to touch base with your Home Center and Home Building Facility regarding the most recent issues that have come up with your water leaking. Thank you for bringing this to our attention!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 1, 2019

    When we were looking into mobile homes, we went to Palm Harbor first, but we didn’t feel like we were getting the customer service that we expected when buying a home. And so, we tried Clayton Homes and when we walked in there, we were greeted. First, we didn’t feel pressured. The rep went to every home with us, explained everything and we felt more welcomed. It's a big purchase and we felt more secured with Clayton Homes so we went with them.

    The rep was excellent. He still calls me every now and again, even after we already bought the house, to check up and to get a bit of feedback on how everything is going. The whole home buying process was excellent. The only hiccups were on my end, trying to get things ready on my part. But as far as Clayton, everything moved really quick. Once I had my papers in order, they were able to go into the next step. Clayton Homes have great-looking homes and incredible pricing. I wasn’t expecting anything too elegant, but I'm very satisfied with how my home is. i got what I paid for and I had a good experience, overall.

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    Clayton Homes
    Response from Clayton Homes

    We are so glad to hear that you chose Clayton Homes, Richard. Buying a home is a huge investment and major life event, so it's very important that you feel secure and confident in your choice and the process. It sounds like your rep did a great job of making sure you felt that way. Thank you so much for taking the time to give us such detailed feedback. Congratulations on your new home!

    Verified purchase

    Reviewed Feb. 28, 2019

    After doing all the research online, I went out to view a few houses from Clayton Homes and I finally chose the one I'm living in. It's a smart home and it's energy efficient. The home buying process was simple and straightforward. I told the rep what I wanted and what I wanted in it. I chose the colors, changed one of the bathrooms to walk-in shower and changed the size of the doors, wherever there was enough room to change them. I love the quality of build. It's great. I've recommended Clayton Homes to other people.

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    Clayton Homes
    Response from Clayton Homes

    This is great, Diane! We are pleased to hear that you are enjoying your new home! We appreciate your feedback and for recommending our homes!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 28, 2019

    My daughter took us down to Clayton Homes because she has seen the mobile home while taking a walk and she thought we could get something like that. It had four bedrooms but for some reason, Clayton didn’t want us having that. They took us over to their office. Marty is the manager of the place. He told Anthony to take us to the house. Anthony was very nice to us. He treated us with respect all the time that we were up there. But Marty was the one who has been wanting us to get the house.

    I felt like I had to get that house because I knew how much money we had. We had $97,000 from our insurance and the house cost $70,000. That’s a lot considering my bathroom and closet, which is really stupid. And the other two bedrooms, they had regular closets and all that. But in mine, I didn’t. They also had a big, long, house but just the size of the first one. They said we couldn’t have the bigger size because there was water that came down underneath the house. The house department said there had to be little or no water. The concrete had to be torn up because there’s slab underneath of it. We had to get a little well water which I really didn’t like.

    This was in February and it was cold. I wasn't paying any attention to it and I fell going up the steps. I also didn’t look at the drawers because I thought it would be better than what my house was before. I had my house 20 years back. It was perfect. But when I got in the new house to look in the kitchen and in the bathroom, it does not have a shelf where I can put anything in it. We had to buy that kind of stuff. The house is completely empty. I told Clayton Homes about it and they said that’s just the way it was. And then the worst part is, I went in to find out my closet is in the bathroom, which is really stupid. I also didn’t have a faucet outside of the house.

    I was very aggravated with it. I asked Marty why did he send us to a place like that when he knew we had plenty of money that we could’ve bought something different? It’s not that we necessarily need a bigger house. The house is okay in size and it’s meant for us. But if it had all that stuff, I’d be satisfied. I’ve also got mud all winter long to walk through. There was no grass and that’s what really irritated me too. I know it cost maybe $5,000 to move our great, big barn house because it was like the size of what we got now. They had to tear up all that concrete which might have cost about $3,000. So that's $8,000. I don’t know what they paid to the people to come and build this little porch in the backyard to go down instead of a deck. And I don’t know what they paid the people to plant grass but we don’t have grass.

    They were supposed to put grass in the front yard but they didn’t. There have been turnips in the front by the house, and other kinds of fruit we haven’t dug up yet. I noticed that they act like they’re gonna put a deck out there because they put three steps. I tore down the steps because I told them I wanted a ramp since I had my knee replacements and I can hardly walk the steps. I haven’t gone up there and complained to them because it makes me so upset.

    When I called one time, they had a radio station on saying they just had a sale. And I was sort of joking around for a minute. I said that maybe I ought to come up there and put a big sign saying, "Don’t buy Clayton Homes because they lie to you." About two days later, the guy went ahead and got a faucet on the back of our house. But I have told everybody that I don't trust Clayton Homes.

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    Clayton Homes
    Response from Clayton Homes

    We're sorry to hear about your home buying experience and about the shortcomings you're having with your home, Connie. We are going to review your situation with your Home Center and Home Building Facility and someone will be following up with you shortly.

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed Feb. 27, 2019

    I originally worked for Norris Homes in Bean Station, Tennessee, where we built Clayton modular homes. I went with them and I had a great consultant. Kim was willing to go out of her way to make sure that I was happy. She went above and beyond to explain all aspects of the home purchase. From the application to the approval, the process took about six months. It was an overall excellent experience and I'd tell others not to think twice and give Clayton a go to see what they can offer.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much for the positive feedback, Jeremy! We're so glad to hear that you enjoyed working with Kim and that she went above and beyond for you! We'll be sure to pass along your praises to Kim and her team. Congratulations on your new home!

    Verified purchase
    Price

    Reviewed Feb. 27, 2019

    Clayton Homes had reasonable pricing and they were really nice to let us walk around and look in there and check the homes out. They also had a really good website for the 3-D walkthrough ability to do that and I saw how everything was gonna look like. That was pretty neat. We had must-haves on our little list of things that we knew we had to have in the house, like the walk-in shower and the garden tub, and to have a walk-in closet and a kitchen island. The model that Clayton have just seemed to fit all of our needs.

    We've been living in the home since November and the build it good but there were little easy fixes needed. For example, it looked like they used a nail gun for the trimmer on the doors, and they have driven the nail too far in there. So, the trim sometimes hops off the wall kinda easily. Other than that, there aren't anything wrong. Clayton seems pretty easy to get a hold of if we need help.

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    Response from Clayton Homes

    Brett, we work hard to offer our customers the latest technology in home buying and we are thrilled to hear you enjoyed our 3-D walk through! Thank you so much for taking the time to share your feedback with us. We're so glad to hear that you were able to find a home that met all your needs. Congratulations!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 26, 2019

    Clayton Homes was awesome. They were very helpful, answered all my questions and delivered on time when they said they would. They went over everything, took their time and told me to come by and look at it, and I purchased it. It was a great experience. I couldn’t have asked for a better experience as far as buying a mobile home. They did everything right with me. It's beautiful and I love it. I would recommend Clayton to anybody. In fact, I recommended them to a friend a couple of months ago.

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    Response from Clayton Homes

    Wonderful! Thank you so much for the kind words and for recommending us to your friend, Carolyn. We're thrilled to hear how satisfied you are with your home buying experience and your home itself. Congratulations on your new home!

    Verified purchase

    Reviewed Feb. 26, 2019

    The style of Clayton's mobile home was the one that my wife really liked. The process took four months at most and it went great. I’ve been in the home since last year and I’m loving it so far. There are some flooring soft spots though, like when you step down, you can feel it gives as you walk. Still, I appreciate the time they took to deal with me and my family and the things I asked them to do that was extra.

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    Response from Clayton Homes

    We appreciate your kind words, Jimmy. Thank you for taking the time to tell us about your home buying experience. We're glad to hear that you're happy with your home and with how everything worked out. We are going to touch base with you directly regarding the soft spots in your flooring.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    I’m really happy having worked with Clayton. I got a home and I love it. The home buying process was great. I liked what I found and my salesman Robbie has been really awesome. He called and checked on me and kept in touch. My home has three bedrooms and two baths, and has 1,100 square feet. I’m very satisfied with it. I like its quality and though it has a few little problems, which they normally do, Clayton is working on them so I’m good.

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    Response from Clayton Homes

    We're so glad to hear from you, Patty! Thank you so much for telling us about your home buying experience. We LOVE that you love your home and that you loved working with Robbie to purchase it. It sounds like he took great care of you! Congratulations on your beautiful new home.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    I like the Clayton Glasgow store’s service, appearance and atmosphere. They’d sit down and talk to you. If I call whenever I had a question about anything, they did their best to answer and give me the information that I needed. Buying the home was a wonderful experience. We told them what we wanted. They explained their policy and how it was presented and if anything came up, they told us that they’d do their best to satisfy us and they did. We had a pier that sunk a little bit, and they come out and fixed it.

    The guy that showed us the home was friendly. If I was looking at one at another lot, he would come back and tell me what it had compared to what the other one didn’t have. If we had to do it all over again, we would go back with them. They did exactly what they promised us. They seem like a real close family and they include you in that and make you feel right at home.

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    Response from Clayton Homes

    Gloria, we're so thrilled to hear that you enjoyed working with our Glasgow location! It sounds like our team there did a great job of assisting you during your home buying process. Hiccups can be expected, but it sounds like any issues were addressed promptly. Thank you for taking the time to share your experience with us and congratulations on your new home.

    Verified purchase
    Staff

    Reviewed Feb. 24, 2019

    We went to several Clayton Homes. The first location was in Anderson and we liked the people there, but they didn’t offer us a bigger selection. They just offered us what was there. I work in Greenville, so we went by the one there one day and they had a lot more to choose from. They also offered us other things and worked with us to get a better budget for the home. I just wish they used better third party contractors. It took us several times to get past inspection because of the things the contractors did.

    The home consultant who walked us through everything was absolutely fantastic. We would text back and forth, and he made it as convenient as possible for me to contact them about the whole process because I work a lot. The quality of the build of the home is good and I expected their power bill to be higher than what it is, so it's fantastic. We love our home and I would definitely refer others to Clayton. They were fantastic and they helped me through every step of the process.

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    Response from Clayton Homes

    Thank you for your feedback, Timmothy. We're sorry to hear that you weren't happy with the selection at our Anderson location, but it's great to hear that everything worked out for you in Greenville! Contractor availability can definitely be a pain point, but thank you for being patient and sticking it out with us! Congratulations on your new home.

    Verified purchase
    Staff

    Reviewed Feb. 24, 2019

    We had a good experience during the home-buying process with Clayton Homes. The home consultant that I worked with answered all my questions and everything went smoothly. The home itself is in good shape. Everything seems to be working fine and we are happy with it. We owned a mobile home way back when and now, 40 years later, we buy another one and everything has changed so much. They’ve come up good ways and they are nice homes.

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    Response from Clayton Homes

    Wow! We love hearing from you, Peter. Thank you so much for taking the time to share your experience with us. We're tickled to hear that you've gotten to experience for yourself how our industry has improved over the years. Congratulations on your new home!

    Reviewed Feb. 23, 2019

    I think builders join the franchise and use the name. That's why some Claytons maybe wonderful and some are junk. Cabinet doors aren't even, shelves are cut short, light banister almost caught on fire. Drawers are crooked. Many more poorly constructed issues.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 23, 2019

    The price and quality of the homes at Clayton were good and competitive. I'm extremely satisfied and happy with the home-buying process that I had with them. The consultant was great. He followed up with me, made sure everything was good and in the way that it’s supposed to be. Any time I call them, they call me right back. They delivered the product on time and on budget. The people at Clayton Homes are good and I would highly recommend them. I’m very happy with the quality of my home.

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    Response from Clayton Homes

    We're extremely satisfied that YOU'RE extremely satisfied, Steven! Thank you for sharing your home buying experience with us. We're glad to hear that everything went smoothly for you and that you enjoyed working with your consultant. We're thrilled to receive the ultimate compliment from you: your recommendation. Thank you for the stamp of approval and congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Feb. 22, 2019

    We were purchasing a property and our real estate agent mentioned Clayton Homes. We liked the people at that place and they were easy to work with. However, the workmanship on the finer details within the home could be improved. Still, the rep from Clayton Homes was very forthcoming and helpful. Any issues we had, he was right on top of everything for us. The process was simple as well.

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    Response from Clayton Homes

    Thank you so much for your feedback, Michael! We are glad to hear that your home buying process went well and that your Home Center was easy to work with. We're going to pass along your feedback about the workmanship to our Home Building Group as well. We're glad to hear your issues were addressed promptly! Congratulations on your new home!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 22, 2019

    I had gone to several manufactured home builders and Clayton Homes did the closest to a brick home as far as structure. Linda, the sales associate, is the best. She had good knowledge of construction as well as mobile home manufacturing. I customized the home, and I told them what my needs and wants were and they said it wasn’t a problem. I and one of the sales associates designed it ourselves. I live right on the lake and we’ve had several severe storms. The home is just as sound as the brick and concrete Hardie board home that I had owned for many years in Forney.

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    Response from Clayton Homes

    That is SO great to hear, Mona! We loved reading that you are so happy with the quality of your home and how it stands up to storms. We're also thrilled to hear that you enjoyed working with Linda to buy your home. It's so exciting to be able to customize your home to meet your needs and wants, isn't it? We hope you're still enjoying that lake view for many years to come! Congratulations on your new home.

    Customer ServiceStaff

    Reviewed Feb. 21, 2019

    Our experience with Clayton homes in Waco has been one of the best experiences we have ever gone through. We love our home and all the staff at Clayton. However, we have white distressed cabinets throughout our home and they're terrible. I thought they were painted but they're not. They are a thin paper like wallpaper. This is a horrible idea. Every where we use water and open a cabinet the paper is peeling off and it looks awful. I called Clayton to see what could be done but after several calls and sending pictures of the damage and several weeks time I was told their hands were tied.

    They no longer make this finish at Clayton in Waco. That’s fine, I don’t want this finish again but I sure would like for them to be painted. I’m very disappointed about this. We take care of our home and want to be proud of it but right now I am devastated with the way this looks. I don’t know what to do or how to fix this. I can't recommend this to anyone. We do love our home but paid a lot of money for a really bad design.

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    Response from Clayton Homes

    Thank you so much for your feedback, Mary. We're sorry to hear that your cabinets are not holding up as well as expected. We're going to touch base with your Home Center and your Home Building Facility to see if there are any other options. Someone will be in touch with you soon!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 21, 2019

    I lived in a Clayton home for a while before I got a new one. My wife and I like that particular mobile home. The home buying process was quick and easy. The people up there at the Clayton Homes of Johnson City were nice and helped me a lot. Josh, their home consultant, was great. He explained all the aspects of my home purchase very thoroughly. I like the quality of my home well. It seems like a good home.

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    Response from Clayton Homes

    Roy, thank you for taking the time to leave us an awesome review. We are glad to hear that your home buying process with Josh went well. Congratulations on your new home and welcome to the Clayton family!

    Verified purchase
    Staff

    Reviewed Feb. 20, 2019

    I liked Virginia at Clayton. She was a really sweet person. She was very personable and she knew what she was talking about. She was forthright with me, and then when I looked at the home, we went over everything together about how I would want certain things done. Virginia also added some things that I hadn’t thought about, so overall, I couldn’t ask for anything better. If I had to buy another one, I’d go back to Virginia.

    As far as the quality of the home, there’s no wasted space, and that’s impressive. The color is beautiful. The paint, however, is not what should be in the house because if you touch it, a bit of dirt spots it immediately and you can't wipe it off. So, if I had to go over again, I’d get the same color but I would get a paint that you could at least get fingerprints off. Nevertheless, the overall feel of the place at Clayton Homes was 'family.' Everyone was extremely courteous, and they made me feel part of the family when I was there. I had checked with other places, and Clayton far exceeded my expectations. I was very happy with Clayton Homes.

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    Response from Clayton Homes

    Thank you for taking the time to leave a review, Robin! Exceeding expectations is exactly what we strive for! Welcome to the Clayton family and congrats on your new home!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Feb. 20, 2019

    The home buying process was quick and simple with Clayton Homes and they worked with me better on the price. The entire process took three months and it met my expectations. At first, my interaction with their woman home consultant wasn’t that great, but then it got better. It was her attitude, but I stayed with her. She must’ve been having a bad day the first day when we did it all, and I get that. And she got better. In terms of the home quality, there are some things that could be put together with better materials now that we’re in it. But overall, we're satisfied with our home.

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    Response from Clayton Homes

    Thank you for taking the time to leave a review, Shauntel! We are so glad that the home buying process was smooth! We strive for excellence in our product and service! Congrats on your new home!

    Verified purchase

    Reviewed Feb. 19, 2019

    We looked at buying places when we were younger but my wife’s grandpa told her that we would be getting his home when he passes away. However, we were in a tight spot. We were renting a place and my ex-landlord, who was supposed to be a friend, decided he was gonna take four and a half months’ worth of rent, buy himself a car and not pay the mortgage. While the whole process was going on, me, my wife and our two-year-old at the time, lived in a camper for a year and a half, in my sister's yard.

    My momma bought her house from Clayton Homes 13 years ago. We talked to a few other places but Clayton was the only home building place that we could afford. We were well-satisfied with the buying process. You go to the bank and get pre-approved. Then, you gotta talk to Kim at Clayton Homes of Albemarle. She walked us through the whole process. We told her what we were looking for, what our budget was and that we were looking for a three-bedroom, double-wide because we were simple, old country folks, even though we were still in our 20s. As long as I got a roof over my young one’s head and a bed for her to sleep in, my wife and I didn't care what it was. We told Kim that we just needed a home and nothing fancy. Kim gave us our options. She said that whatever we wanna do, she could make it happen and they did. Clayton was a saving grace.

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    Response from Clayton Homes

    Zachary, We’re delighted to read your feedback about Clayton Homes of Albemarle!! Thank you for taking time to share your positive experience!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 18, 2019

    The whole home buying process from Clayton Homes was very easy. I got it done from beginning to end in less than 30 days. It was the first time I had ever bought a mobile home, and they walked me through everything. The representatives were outstanding. They answered every question I had professionally and very quickly.

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    Response from Clayton Homes

    We think this review is outstanding, Sean! Thank you so much for sharing your experience with us. Congratulations on your new home!

    Verified purchase

    Reviewed Feb. 18, 2019

    My experience with Clayton Homes has been good, although they gave me the wrong toilet seat and I don’t know if they ever fixed that or not because I don’t live in that home. The quality of the build of the home itself is fine and they did a good job.

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    Response from Clayton Homes

    Thanks so much for your feedback, Victoria! We're glad to hear you're happy with the quality of the home. We will touch base with you directly about the toilet seat as well.

    Verified purchase
    Staff

    Reviewed Feb. 17, 2019

    I've seen houses by Clayton, and we really liked two of them. Where I live, we pass them by the road. The home was beautiful when I walked in. Everything was really neat and I liked what I saw. It was a standard purchase and the overall process was wonderful. The reps were nice, helpful and friendly, and the quality of our home is wonderful as well. The people at Clayton are great to talk with and deal with, and when you ask them for some advice, they own it. I'll recommend Clayton Homes.

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    Response from Clayton Homes

    Veronica, we are so appreciative of your positive feedback! Thank you so much for taking the time to share it with us. We are so glad to hear that your home buying experience went so well and that you're so happy with the quality of your home as well. We're grateful to have your stamp of approval. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Feb. 16, 2019

    I was very satisfied with the home buying process at Clayton. The salespeople were very helpful, very knowledgeable and very friendly. They answered all of my questions when I was buying the house and the financing was worked out. After it was set up, I had a couple of problems. But they took care of all those problems, and everything’s good. We got to pick out everything for the house. We had French doors added, got to pick out the carpet, the wall colors, tile and countertops. They did everything right.

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    Response from Clayton Homes

    That's what we love to hear, Michael! Thank you so much for taking the time to share your experience with us. Problems can be unavoidable, but we're so glad to hear that your issues were addressed promptly. It's so great that you were able to customize your home to be exactly what you want and need also! Congratulations on your new home.

    Verified purchase
    Staff

    Reviewed Feb. 16, 2019

    I liked the models that I saw from Clayton Homes. I went with them and the purchasing process was fine and simple. It was a good experience. The reps from Clayton did a great job. The quality of the house is good as well. But I still have a couple of things that need to be repaired. I've got a light going out in the kitchen and there's an outlet in the back bathroom that doesn't work.

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    Response from Clayton Homes

    Thank you so much for the positive feedback, Nicholas! We're so glad to hear that your purchasing process went well and that you're happy with the quality of your home. We are going to touch base with you directly regarding the repairs you were needing to see if they've been addressed.

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 15, 2019

    We worked with Chris and Ella, and they were very helpful and personable, and pleasant to work with. They were always very responsive.Clayton Homes had the unit that I wanted. It's a trailer so I have to keep my expectations at a certain level, and they have met those expectations. We bought the trailer right off the lot. It was already there. There was a modification that we wanted and they took care of that for us, so that was nice. They're actually in the process of fixing an issue this week. There was a leak in the dishwasher at installation. It was just a small leak so it wasn't detected until I had done some damage to their floor. The particle board in the flooring got damaged and they're coming this week to repair that.

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    Response from Clayton Homes

    We appreciate your feedback, Bill! We aim to provide the best homes and service for our customers!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 14, 2019

    I was looking for a house and one of my friends recommended Clayton. I went to Bossier, looked around and the salesman was great. He kept asking me if I needed anything and if everything was okay. He was so nice. I got a different sink because it was white and I wanted black because I have a boy, so that worked out. The home buying process went well. They even call me from time-to time to make sure that everything’s still working out for me. I had a great experience and I love the quality of our home. I would recommend them for anyone that’s looking for a home.

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    Response from Clayton Homes

    Great feedback, Regina! We genuinely appreciate it and we’re glad to hear that you’re happy with your home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 14, 2019

    I'm very satisfied with the home buying process with Clayton Homes. The application process was easy and everything went smoothly. It only took two weeks for me to get approved. They were interested in helping me get what I needed and what I wanted. They got me in a home that I could afford and the one that I really liked. I was renting a house and I was paying way too much for it. My electric bill was $500. But the highest electric bill in my home now is less than $115 so I'm saving money and I'm extremely happy.

    Also, they're the nicest people when I still call them to ask something. I had a concern about my air conditioner. I called Clayton Homes and the rep said that they will get somebody out here. But I told her that I've already called the number that was in my unit. Then she said, "Well I would have done that for you." They've been great.

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    Response from Clayton Homes

    Thank you, Patricia! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the service that you needed.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 13, 2019

    Clayton is the place to go because they stand behind what they promise. Whatever they said, they delivered. We got a brand-new home from them and the process was excellent. It wasn't aggravating and it was easier than what we thought it would be. The application process went smoothly, although it was a little long. Even so, the home consultant was wonderful and my husband and I really liked him. He was very forthright with home phone numbers and everything, and we had good interactions with him. If I had any questions or concerns, all I had to do was either call the camp down at Clayton in Morganton or send a message to his private cell number.

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    Response from Clayton Homes

    Great feedback, Sandy! We genuinely appreciate it and we’re glad to hear that you’re happy with your experience at Clayton Homes!

    Customer ServiceCoverageStaff

    Reviewed Feb. 12, 2019

    We bought a 2019 Tru Homes double wide and the sales person was wonderful. His name is Brian and I recommend him to anyone. He was very friendly and worked hard to get us into our home. Then they delivered it and set it up and we moved in it December 2018. Then they told me to make a list of everything that needed to be fixed so I did. I had 3 pages of things that needed fixed and one thing was the screen door wasn't straight. It had a big gap at the top and a small gap at the bottom. So the guy came and said he got it close and I didn't look till he was gone and I seen how he fixed it. He loosened half the screws on it and just left it like that and I told him that the screws holding the doors up most of them are stripped out and he told me there wasn't anything he could do about it.

    So if you do get any kind of mobile home check the screws holding the doors up before they leave and if they don't do anything I would get a attorney because you want your doors to stay up because sooner or later it will affect your home and if I would have known this I would have just built a new home instead of a trailer... And they just called me and their fix on the stripped screws on the door is to get bigger screws to put in instead of replacing the frame and door and get weather stripping for the back door to stop the moisture from coming in so just cover the problem and not fix anything... SO my suggestion is to build a house and don't go with a trailer house...

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    Response from Clayton Homes

    April, we appreciate you taking the time to share your feedback with us. This type of information is important for us to better our processes. We are going to follow up with both your Home Center and Home Building Facility regarding your door and then someone will be in touch with you!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 12, 2019

    Buying from Clayton Homes was great. It is our first time ever buying a home and they just made it so easy with their explanation on how things work and what we needed to do. It was very relieving. The application process was very simple and we were approved really quickly. We worked with several different people, but they all worked together as a team. One person did one thing, another showed us the house, and then we were moved to another person when we got to the process of buying our house. That person came out and looked at our land and the first trailer that we had.

    After we had our house and moved in, we were passed over to a lady who handled any issues that we had after the settling of the house. We had to have the guys come back out and re-leveled the house because it had rained a whole lot and our house settled. They also redid some doors that all of sudden weren’t closing and had some minor fixes done with the floor because of the setting.

    The people from Clayton are very helpful and knowledgeable about what they're doing. Unlike all the other mobile home places that we went to, Clayton was more about getting us into what we wanted. We went to other places and the first thing they did was ask for a credit check. Overall, we're very satisfied with Clayton because we can still call them and they'll come out. I would tell others that Clayton would help them out whatever their situation is. They are willing to work with anyone and find a solution to whatever problem they got.

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    Response from Clayton Homes

    Great feedback, Tanya! We genuinely appreciate it and we’re glad to hear that you’re happy with your service and home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 12, 2019

    Clayton Homes was the best place that I found. Their customer service was good. They helped us find the home that we were looking for and we got a bigger home than what we were living in. So far, we’ve had some issues on the home. It had a cracked window and right now, the roof is leaking on it. We’ve been trying to get a hold of Clayton to get them to see if they can come and fix it. In fact, we called them about 30 minutes ago and we’ve heard nothing from them.

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    Response from Clayton Homes

    Thank you for your feedback, Willie! We're sorry to hear about the issues you're having with the home. We're going to touch base with your Home Center and Home Building Facility to get an update for you. Someone will be in touch with you soon!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 11, 2019

    The home buying process at Clayton was great. It was our first time, so we weren't really sure about what we were doing, and they helped tremendously through everything. Our sales rep in particular, understood that it was all new to us. Any time that we had a question, we'd text or call, and she would always get our answers to us. The home we purchased was kind of a model and it already had all of the upgrades. The quality of the home, as of now, however, is probably less than that of a standard big villa house. We've been living in it for about seven months now and we've already seen some issues. Clayton has been helpful with getting them fixed to their standard of warranty, but probably not to my standard. It was not what we had hoped they have done or would do. Still, we had found in Clayton the company that best worked for us and suited our lifestyle and what we liked.

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    Response from Clayton Homes

    Thank you so much for your honest feedback, Travis. We appreciate you taking the time to share your thoughts on your home buying experience and the quality of your home. We're going to touch base with your Home Center and Home Building Facility and see if there is anything more we can do to help.

    Verified purchase

    Reviewed Feb. 11, 2019

    We still have some stuff that Clayton Homes got to come and repair that they haven't done yet, like some door moldings. They also got to replace a piece of wall that was damaged. The rug on the master bedroom's floor also has a tear in it that they need to replace. Other than those things, I'm very pleased with the home. For the most part my experience with Clayton has been good.

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    Response from Clayton Homes

    Thank you for letting us know, Wiley! We're going to touch base with you directly for more information on the repairs you were needing. We're glad to hear that everything is going well other than that and that you're happy with your home buying experience!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 10, 2019

    The people at Clayton were very nice to deal with. They weren't in a hurry. The manager, Allison, took time. We drank some coffee with my daughter-in-law and my son. When we left, Alison came out of the building, down the steps and got to the car and hugged every one of us. And I love the mobile home. I fell in love with the double walling. My son just installed one of the heater on, and I haven't turned down real low. It feels wide open and so insulated. The home is really beautiful and of nice quality.

    The people from Clayton said they were not gonna give me the mobile home that was on the lot, but build me a brand new one. I do not like carpet in my house so what we had to do was spread out the linoleum around it. They did it and it was pretty. My daughter just came in and said, "Mom, this was like your home that you just moved from." When you walk in there's a living room, a sunroom and a dining room and every combination. It’s just open and I also love that.

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    Response from Clayton Homes

    We appreciate your feedback, Mildred! We aim to provide the best experience and product for our customers!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 9, 2019

    Clayton Homes' prices were just well in our range and the price per square foot was lower than what I could build it for. I also like the layout of the house and everything that it had to offer. Ken, from Clayton, was great. Whether there’s any questions I or my wife had, he answered them right off. We had a little problem on set up, and we just gave him a call and he got it handled right away. I was very happy with the experience.

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    Clayton Homes
    Response from Clayton Homes

    That's so great to hear, Jacob! We are thrilled to hear that you enjoyed working with Ken to buy your new home. We're also so glad to hear that you're happy with the layout as well. We will be sure to give Ken a shout out for taking such good care of you and your wife! Congratulations on your new home!

    Customer ServiceStaff

    Reviewed Feb. 8, 2019

    We were first time home buyers and this was the worst experience I have ever encountered!! To start off with after putting a down payment on a trailer to “hold it for us” they sold it out from underneath us! Said they ordered another one and would give us an allowance to purchase the furniture that was like the other we had picked out but they seem to have lost the paper work as to what was in it!! After several calls they final cut me a check I had to go pick up and it wasn’t even close to what was in the other one!! Then they had us sign paper work on the trailer before they perked our land and I have called several times to ask about the perk And was told it will be fine. Not knowing that we are on three natural springs and living in a swamp and the smell is unreal!!!

    When they delivered the trailer they hit a tree and messed some things on the out side up as well as the inside so they send their service man who just started and don’t know how to fix things too well due to lack of training. He has been to my place at least 3 times and things are still not right and still tearing up!!! I have contacted them several times requesting someone from the manufacturer come out and they ignore me!!! I have all the email trails!!! I have also contacted the Customer Advocacy Team with no response!!! The list goes on and on!!! I have only lived in my home since July and shouldn't be going thru all this!!! Please think twice before purchasing from Clayton Homes in Tazewell Va!!!

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 8, 2019

    Clayton Homes has better quality with a lower price than what a lot of the other places had. The buying process was really good. We had a couple little glitches here and there that was a little frustrating, but overall, it was a good experience. We started in April and we were in by mid-June, but there were some problems with some of the doorways, and the factory had to come out and make some repairs, and that didn’t get done until almost August.

    We customized several things in our home. We took out the tub and had a giant shower put in the master shower. That was awesome. They put in a shower in my mom’s bathroom where she didn’t have a big step up into a tub, it was just a shower, because she's disabled. It had a seat where she could sit down in it.

    Everything's fixed except for the floor. I'm still waiting for them to send somebody out to fix it. It squeaks very loudly and wakes up my baby. They usually call me back on the day when I reach out to them if I have concerns, but it just takes a long time to actually get somebody out here to do anything. We called about a week before Christmas about the floors, and this is February, and they still haven't had anybody out here to fix it.

    I really like our home and I really liked most of the people I worked with. The only comment that I would have is that the folks at the Northport branch should be a little bit faster to resolve issues. I could see having to wait two weeks to get some jobs lined up going in and out ‘cause I understand it's a pretty sparse place that people have homes, but two months is a little bit too long to have to make somebody have to wait. Other than that, everything's been great.

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    Response from Clayton Homes

    Lindsey, Thank you for sharing your feedback! We will use it to improve our service.

    Verified purchase
    Staff

    Reviewed Feb. 8, 2019

    I went to Mount Airy Clayton Homes to get myself a home. They had one sitting on the lot for quite a while but they kept putting me off like they were gonna sell it, but they never did. So, I called a rep at Winston and he said to go there and that he would sell me the same home for the same price. Ron and Scott, their home consultants, went beyond the call of duty trying to keep me happy. Thus far, I love my home and the openness of the kitchen into the living room. I also like that my home has two bathrooms, one on one end, and one on the other end.

    I also love the closets that have enough space. The closet in the master bedroom that's in behind the shower is a godsend. Since I have it back there, I can get dressed in the bathroom. Also, I've had so many compliments on my porch from my brothers who looked at the way it was built. They said that the man who built my porch knew what he was doing. It is nice and it wasn't just thrown together. Overall, we're getting what we want from Clayton.

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    Response from Clayton Homes

    Thank you for your feedback regarding the experience you had at our Mt. Airy location, Tammie. We're sorry to hear of how things went there, but we're so glad to know that things ended up working out for you at our Winston-Salem location. We're even more thrilled to hear that you enjoyed working with Ron & Scott! We'll be sure to pass along your praises to them and their team. Congratulations on the new home, it's so great that the floor plan and design is working out so well for you.

    Verified purchase
    Staff

    Reviewed Feb. 7, 2019

    I was looking for a mobile home and went with Clayton Homes. John, the consultant, was very helpful. He was an outgoing, down home country boy. I picked a home that has a floor plan that would hold my dining room. It has a gigantic garden, too, in the back. I really like the layout of my home. But I would like something at the front entrance that would not be carpet. I’m planning the first chance I get to talk to John about getting the vinyl in the dining and kitchen rooms. If I can get a piece of that from the floor where my couch is sitting to the wall, it would make my carpet look a lot better. I've got rugs down there that I'm walking on because I don't have the yard work done yet, so it's not a clean walk in the house. Other than that, I had a good experience with Clayton Homes.

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    Response from Clayton Homes

    Thank you so much for the positive feedback, Peggy! We're so glad to hear that you enjoyed working with John and that you're so happy with the layout of your home. We are going to touch base with you directly to see if you are still needing resolution for the flooring as your entrance. Congratulations on your new home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 7, 2019

    We were looking for a home close by the school where my daughter is going and contacted a couple of places and the manager at Arrowhead recommended Clayton Homes. I live in Texas, and we worked with the home consultant over the phone. He took care of the insurance and warranty stuff, and things that we needed. He did everything on the phone. We filled out all the paperwork on the phone. They did a very nice job. I never even saw the home until we actually moved in. So, they did everything when we got there.

    They had a couple of technicians that came out for little things like the small adjustments on the door. But everything else was good. The trailer was good, and the only thing that was amiss was the appliance warranty that they took care of. The dishwasher in this place is not working. They changed every part of that machine and it’s still not working. Other than that, I’m very happy with them. They dealt with everything else right away.

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    Response from Clayton Homes

    We're so happy to hear from you, Tom! Thank you for sharing your home buying experience with us. We're so glad to know that everything went smoothly for you and that you were able to get a home in the right area for your daughter's school. Family is so important to us as well. Congratulations!

    Verified purchase
    PriceStaff

    Reviewed Feb. 7, 2019

    Our friend who works with my brother had recently gotten a Clayton home. She talked to my brother about her experience and said that we should definitely go to Clayton. And being that Green Acres, the only other home provider, is way overpriced for crappier stuff, we went with Clayton. The buying process was easy and Brent, the rep, did good. He even showed us the homes and helped us find what was gonna work best for us and our budget.

    Getting the home built, however, was a bit more difficult and it took a little longer than I expected. It took some months after I got everything approved. There were very few people working on it, whereas the Clayton in Jackson has whole teams of people, so it gets done a little faster. Our foundations were done by one person in his 70s, and I felt bad for the guy. Some of the little strips that hold the pieces of the wall together had bows in it because I guess they were in a hurry. So, I'd just take a nail and nail it back in. Nevertheless, as far as the pricing goes and the quality of the building materials themselves, Clayton is good. In fact, the quality of the home that we have is better than that of Green Acres. The Clayton people were good people too and I liked them. I would definitely still recommend them to a friend.

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    Response from Clayton Homes

    Thank you so much for the detailed feedback, Rachel. We are so glad to hear that you enjoyed working with Brent and that your home buying experience with him was good. We're sorry to hear about the timeline delays and the build taking longer than expected. We will definitely pass along this feedback so that we can use it to improve our processes. We're so thankful to hear that you would still recommend us, thank you again! Congratulations on your new home.

    Verified purchase
    PriceStaff

    Reviewed Feb. 6, 2019

    We went to visit Clayton Homes in Chillicothe and dealt with the salesman by the name of Denver. He was very nice and polite. He worked with us but we waited and at the end of 4 months, we could still not find out how much it was gonna cost us to buy the home. So one day, we were in Huntington, West Virginia and my wife was wanting a certain wood. It looked like Clayton Chillicothe did not have that wood. I told her to check the Clayton Homes down in Huntington and maybe they've got it.

    There was a man named Rick in Clayton Homes Huntington and we told him that we had been dealing with the one up in Chillicothe for 4 months but we could not get a price of the home. He told us to give him 24 hours and he'll have something going on for us. My wife had all of the paperwork so we went over all the paperwork with him. He asked us to come back the next day and that he'll have the price. We went back the next day, and sure enough, he had everything we wanted. And so, we asked him if we can we buy a home off of him instead of the one at Chillicothe and he said as long as we've not paid anything down, then he can take our order. So we went with him and we've been very satisfied with him.

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    Response from Clayton Homes

    Roger, thank you so much for the detailed feedback. We're sorry to hear that things didn't go well with our Chillicothe location. However, we do appreciate you letting us know that once you started working with our Huntington location everything was back on track. We're going to pass along your feedback to the appropriate parties. This type of feedback is important for us to better our processes. We appreciate you taking the time to share, and congratulate you on your new home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    Everything was great with Clayton Homes in the beginning. It was perfect. When we went to the site, they showed us a home that was a perfect fit for us. We didn't even go anywhere else. We were happy. They bent over backwards to see that we got this home and it didn't really take a whole lot of time to actually get to closing. Everybody was also friendly. When we made a phone call to them, they were very nice. But with my experience going forward, I'm not really happy. When they sold the house, they were like, "Okay. This is your problem now.”

    When we first had the home being moved onto the property, their contractor ran the first part of the section of our home, tried to put everything together, and kind of fixed the floor. And then, we had trouble with getting other things actually fixed throughout the home that needed attention. When I tried to get ahold of Clayton Homes, they helped us along the way, but they wouldn't stay in touch with us. Every time I'd call in, I'd give them an update on what needed to be fixed. The contractor would then come out and fix one thing, and then they would leave. Then, I was like, "Okay, what about the rest of the stuff?" Nobody ever wanted to communicate with me and that's my main gripe. I have to be the one to constantly call Clayton Homes and say what is going on instead of them calling me if everything's on track. As a matter of fact, our anniversary date’s in July and we still have issues that we have not gotten fixed.

    So, we wound up having to call the company that made the home. We made a complaint to the home office as well about what was going on because we weren't getting anywhere. That finally helped us out and got fires lit under people's tails to get stuff done. The company that made the home sent another contractor and did a lot of work that needed to get done. But, the things they fixed are broken again. Now, we still have no communication with the company. I also haven't heard from them on what they're gonna do about the other items that could not be fixed by the contractor they sent. No one wants to pick up the phone, so I'm back to square one. We're to the point where I'm ready to start talking to a lawyer. I would not recommend Clayton Homes.

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    Factual basis uncertain
    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    This is the worse place ever to purchase a mobile home! What was supposed to be a dream come true for me and my family is a living nightmare every day! Every day our mobile home we find more and more things seriously wrong with our mobile home! It is so bad we have been trying since March 2018 to get things fixed and still until this day can't get the home right and like the one we chose. The ones they did send to do some work made everything worse.

    Now we are having a major issue with water in all of our light fixtures throughout the mobile home but can't get an answer to why not get it fixed. We also now have mold in one of our closets and still don't have things done or fixed. Always getting the runaround. I wish we would have never went to Freedom Homes. I am now in the process of getting an attorney to see what can be done. This is just sad the worse place ever to purchase a mobile home. I am now in the process of getting a lawyer.

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    Factual basis uncertain
    Verified purchase
    Staff

    Reviewed Feb. 5, 2019

    Clayton Homes was near Joplin so I drove by the place and checked them out. I liked what they had. Their home consultants explained everything very well and as for scheduling, they did a really good job with that as well. The home buying process went very well and they also did a good job on the quality of the build.

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    Response from Clayton Homes

    We appreciate you taking the time to let us know how satisfied you are, William! It sounds like everything went exactly as we hope for you. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Feb. 5, 2019

    After my horrible experience with Mobile Home Liquidators, I went to Clayton Homes and they did everything better. I was messed around with Mobile Home Liquidators for about six months, but I elevated my paperwork that I started to Mark in Crossville. Since I was pretty much homeless, I had to choose one off of the lot so I could get it immediately. Mark had one and then, once I took my paperwork out to him, I had a double-wide. I like everything about the quality of the build, except for the bathroom. They are not good quality and of poor material. The bathtub in my daughter’s room already has cracks in it. Given my experience, Clayton needs to improve the showers and the bathtubs because I still feel like I'm about to fall through the shower when I get in it. It doesn’t feel like it is very sturdy. That aside, I love Clayton. They were outstanding to work with and their home consultant did amazing.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 5, 2019

    I was trying to get a place put in here in Gold Beach and I wasn’t having too good a luck with anybody. Then, I went to Clayton Homes in White City and I talked to the salesman. His name was Ken and he was really nice and upfront. He explained every one of the homes that he had there and he gave me a paper that said different finances that I could go through in buying a home. He said we could look at other homes. I had been looking, going on almost two years to put a house here but we went with Clayton. Ken helped me arrange to get the house and a couple of months later, my house was brought out here. Their people put it all together and did the foundation work.

    I’ve had three other homes and the last home that we put in, I did the foundation work and helped do it. But with this, they put it together really good. All the walls are good, the floors don’t creak and all the windows open up. It has been great. The process took six months but it would have been less if the title companies do disbursements here in Curry County. They only have one title company and if they don’t wanna do anything, they don’t. Nevertheless, my experience with Clayton Homes had been very good. In fact, I have told numerous people about it and people are thinking about putting more of their homes over here.

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    Response from Clayton Homes

    We're so glad to hear everything worked out for you to get a home through our White City location, Thomas! Thank you so much for taking the time to tell us about your home buying experience. We're going to pass along to Ken & his team that you enjoyed working with him! Congratulations on your new home, we're glad your long search is over and we're sure you are too!

    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    We acknowledge we did not buy the Taj Mahal of homes, but...the finish work stinks! Piece of trim broken, put it up anyway, bumpy floor tile, (something underneath) leave it. Damaged cabinet, hang it anyway. Customer service...sluggish to nonexistent. Some contractors (different each time), come out to repair things, have 2x made things worse. And heaven forbid if something does need replaced, they are stalling beyond belief. Our salesperson, was the nicest in the world, but just like buying a car, the customer service after is pathetic. Clayton, you've let us down.

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    Response from Clayton Homes

    Cathy, we're sorry to hear about your experience. A member of our Customer Advocacy Team will be in touch soon for more information.

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed Feb. 4, 2019

    Ron, our salesman from Clayton Homes, was really fantastic and I couldn’t ask for a more enjoyable experience with him. He was very helpful and he answered all of our questions. I'm very, very impressed with the quality of the build of the house too. All of our issues have been addressed and it's been very good, so far.

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    Response from Clayton Homes

    Awesome! Thank you so much for letting us know how enjoyable your home buying experience was! We're so glad to hear that you enjoyed working with Ron. We'll be sure to let him and his team know how happy you are with him! Congratulations on your new home, Patrick!

    Verified purchase

    Reviewed Feb. 4, 2019

    My experience with Clayton Homes could have been better. There were a lot of things about the home that was not pointed out to me and it would have been better if I got a walk-through before they put it on my property. Nevertheless, I was satisfied with their home buying process.

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    Response from Clayton Homes

    Thank you for your honest feedback, William. We're going to touch base with you for more information! We're glad to hear that you were satisfied, despite thinking things could have been a little better.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 3, 2019

    The people at Clayton homes were great. They were very friendly and very helpful. Buying a home from them was pretty quick. We purchased one on the lot, and they delivered it when we were ready for it. While we have a few issues that they’re still in the process of manufacturing, I've found that the build is of good quality. As soon as we said anything, their reps were there to take care of it and answer any questions we had. I recommend them.

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    Response from Clayton Homes

    That's great to hear, Racheal! Thank you so much for taking the time to tell us about your buying experience. We're glad to know that everything went smoothly and that you're happy with the quality of the home.

    Verified purchase
    Staff

    Reviewed Feb. 3, 2019

    My house burned and so I bought a new one from Clayton. I am well satisfied. I'm a repeat buyer. I bought my daughter one back in the late 90s. So, recently, I got a three-bedroom, double-wide home. The interaction with the rep was fine but the process took a long time. The holdup was with the bank. But Misty, the rep who I spoke with, was up-to-date on everything. Clayton Homes has greatly impacted my life because they put me back in a house.

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    Response from Clayton Homes

    We're so sorry to hear about your previous home burning, William. Thank you so much for taking the time to tell us about your experience. We're so grateful that you chose Clayton to help you get back in a house. We hope you continue enjoying your new house for many years to come!

    Verified purchase
    Staff

    Reviewed Feb. 2, 2019

    The people whom I dealt with at Clayton were a lot better than those from other builders. Their salesman was more in contact with me and would help me out a lot more if I had questions. If I had a different home or anything I was looking for, they would give me a rundown of that house or any other ones they had that was similar to that just so I’d have more options. The rep whom I worked with also kept in contact with me even after I bought the house just to check on things. I love the quality of the home I got.

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    Response from Clayton Homes

    We're so happy to hear that you love the quality of your home, Sean! We're also thrilled to know that your home buying experience went so well. It sounds like everything went exactly as we strive for it to! Congratulations on your new home!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 2, 2019

    There are a bunch of mobile home companies in Augusta and we went around and saw what each of them had to offer, and Clayton Homes was the best. However, when the sub-contractors came out and put up the home, the overall quality of the build was crappy. They did shabby work and they had to keep coming out, to fix and redo stuff. It was one thing after another. But the home consultant was very knowledgeable and super friendly and I was very satisfied with the sales.

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    Response from Clayton Homes

    Thank you so much for taking the time to share your feedback, Tonya! We're glad to hear that you enjoyed working with your home consultant. But we're sorry to hear about the work of the sub-contractors. A member of our Customer Advocacy Team will reach out to you for more information.

    Reviewed Feb. 1, 2019

    I have been promised our house would be ready since 11/15/2018. It is now 2/1/2019 and our land isn't even cleared all the way. I have a family of five that has been wanting for our new home. Britney and Larry at Clayton in Palatka FL just keep passing the blame on each other.

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    Response from Clayton Homes

    We're sorry to hear about the delays you're experiencing, Nicole. We're going to follow up with your Home Center and then someone will be in touch regarding your home. Thank you for bringing this to our attention!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 1, 2019

    Clayton is the place to go. The home-buying process with them was very good and the application process was easy. The consultant was new and was just learning but the senior people helped him and they were there by his side to answer any questions. The Clayton team helped me in any way that they could and we got approved in less than a week. After we purchased the home and were waiting for it to arrive, I took my mom there, and they were very considerate and awesome. They told us to go ahead, look at the house, walk through and do whatever we want. It was a great experience.

    They were there through the whole process and even after the process because when your home gets delivered and you're just moving into it, there are always little things that may need to be taken care of. I had a little leak under the sink after we moved in and I called them up, and the person was there the next day to come and fix it. The Clayton people are friendly and polite, and I would recommend them to anyone.

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    Response from Clayton Homes

    We appreciate your feedback, Sheila! We aim to provide the best service for our customers!

    Verified purchase
    Staff

    Reviewed Feb. 1, 2019

    Buying a home from Clayton Homes was pretty simple. We went in and talked to them, and they were willing to help us in any way possible that day and with no delay in the process. The consultant was very good. She was available any time we needed her for any questions or anything like that. The buying process was on a good timeline. It was done within four months. We turned in our papers and if she was missing something, she would call. She was willing to either come by our place of residence and pick it up if I couldn’t get it to her or email it to her. We change colors in it once and she was willing to change it. They repaired everything we needed. We’re happy with the home that we got.

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    Response from Clayton Homes

    Wow! We are so thrilled to hear how well your home buying process went, Stephanie! Thank you so much for taking the time to share your experience with us. We are so glad that you're happy with your home and home consultant. Isn't it great to be able to customize the home to be what you want!? Congratulations on your new home!

    Verified purchase
    PriceStaff

    Reviewed Feb. 1, 2019

    I saw Clayton Homes on the side of the road and I walked and started looking. I liked the quality and the prices of their homes. I also liked the way they were willing to work with me and what I needed to be done. The home consultants were very polite and very nice to me. They thoroughly walked me through everything. I had an amazing experience with Clayton Homes and I enjoyed it. It has been a great home as well. In fact, I've recommended them to several people and my nephew bought a house too.

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    Response from Clayton Homes

    That's amazing, Tylor! Thank you so much for sharing that with us! We're thrilled to hear how well everything went for you and that you're enjoying the home. We also sincerely appreciate your referrals! We're flattered that your nephew chose Clayton as well. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Jan. 31, 2019

    The home consultant from Clayton Homes was very helpful. However, the appliances are not the best, and I bought the high-end package. It’s also taking them a little bit of time to come out and fix some of the issues. Other than that, everything has been good. Clayton is worth it and I'm very satisfied.

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    Response from Clayton Homes

    Thank you for letting us know, Michael! We're glad to hear that your home consultant was so helpful. We're going to touch base on the repairs you're still waiting on and then someone will be in touch!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 31, 2019

    I’ve always heard that Clayton Homes is the best and I was familiar with them since I have a brother-in-law that bought a home from them. The home buying process was excellent. The home consultant gave me all the pointers, answered all the questions and he was very easy to deal with. If I have a question, he gets back to me while I was on the phone and it was pretty quick. But if he had to check with somebody else, it may take an hour. My house got two to six walls. I’m heating it during the winter, and I’m well pleased with all that. But I’m not too happy with the quality of the way they put it together.

    I put 30 years in manufacturing, and the quality shows that the house was manufactured as quickly as they can. What we looked at in picture had a ceiling fan in the living room. I asked if they could put them in the three bedrooms, and they said that they couldn’t. But when we got it, the fan was in the master bedroom. And they didn’t have the curtains in the other two bedrooms so they’ve brought me curtains but I haven’t had a chance to get all that put up. Other than that, everything's fine and if I was gonna do it again, I would go right back to the same people I dealt with.

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    Response from Clayton Homes

    Michael, Thank you for providing feedback about your home and service! We appreciate the opportunity to improve our customer experience.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 30, 2019

    In November of 2018, we purchased a home from Clayton Homes in Garden City, ID. The selling of the home was done well, and most all the questions were answered. After we put the money down, the nightmare began. We were promised that the manager would come and look at the home site to explain anything that needed to be done. The manager never came. Then, we were told one of her other managers would come. This never happened as well. And the nightmare continued.

    We hired a very experience concrete company that has been doing foundations for 40 + years. Due to his vast knowledge, he finished the foundation before winter set in, and it was completed as to the State's standards. We continued to try and get Clayton to come see the progress as the home was being built, but we received nothing but empty promises. The building inspector came out and gave the foundation a resounding 2-thumbs up, and said it was one of the best jobs he ever sees. So, we were assured "by the state" that everything was in order. Now comes Clayton's part.

    Finally, after 3 months of waiting, we finally get a call "on the day they were coming" that one of the lesser managers and the set-up installer were going to arrive in an hour. The concrete person, and myself, were not even in town. Instead, my 83 y.o. mother had to try and explain what was done so far. Clayton gave her a new list of things that needed done, most of which are not REQUIRED by the Idaho code (as I read it myself).

    If these things were so important to be done BEFORE they delivered and set-up the home, then Clayton should have come out and told us all this BEFORE we had everything done and ready. However, they dropped the ball, and are making it look like it's OUR fault!! Unbelievable!!!! So now, we're very frustrated!! I'm to the point where I would rather just get my deposit back, and go find another company that can be more professional and will do what they say. I will NEVER recommend such an irresponsible company. If a person wants a Fleetwood home, GO TO ANOTHER DEALER!!!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 30, 2019

    I was very satisfied with the Clayton Homes buying process. The application was easy and in a couple of days, I knew that I was approved. George, their rep, answered all my questions fast. Communication with Clayton was very easy. They did everything through email. Clayton Homes is great to work with and now, I have a home.

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    Response from Clayton Homes

    We appreciate your feedback, Audrey! We aim to provide the best experience for our customers!

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 30, 2019

    When I first went to Clayton Homes, I was impressed. The service was good and the people who were there walked me through how it was and how it went. I put it in their hands and they did what they had to do. They let me know and it was good all the way. They were awesome and the communication with their customer service rep went very well. When my home was there, whatever that needed to be taken care of, it wasn’t a problem. He told me that if he couldn’t get to me today, they would get to me tomorrow or the following day. He was always letting me know which I liked about him. The house is spacious and I can’t even hear the rain when it's falling. I have no problem with the setting up and everything that Clayton did. They would never steer you wrong and I would recommend it to a friend.

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    Response from Clayton Homes

    Priscilla, we are so glad to hear that you had frequent communication throughout your home buying experience! Clayton focuses on communication to ensure that we are providing our customers with a world class customer experience. We are happy to hear that your home is spacious, and we hope that you enjoy the extra space. Congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 30, 2019

    We looked into where to buy a mobile home from, and Clayton Homes was where we ended up choosing. I heard that they are decent people to deal with compared to other places. We then bought one off a lot. We ran into some problems, but they took care of it. The quality is pretty nice, all in all. The only problem we’ve been having is that all the trims fall off really easily in the house, like the doorways. Clayton came out and fixed it a few times, but, I guess, it is so soft that they end up falling off all the time. Randy was the home consultant who helped me throughout the process. Everybody did the work and was pretty nice. They gave us a nice understanding of what we needed in time frames, too. Overall, it is a great experience.

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    Response from Clayton Homes

    We're so glad to hear that your home buying experience went well and that you enjoyed working with Randy. We appreciate you taking the time to share your feedback, and we're going to touch base with your Home Center and Home Building Facility regarding your issues with trim. Congratulations on your new home, Shelby!

    Verified purchase
    Staff

    Reviewed Jan. 29, 2019

    Clayton Homes is a good place to do business with if you're prepared for the lengthy process. Our home buying experience with them was fine, but it went from February to August and we weren't prepared for the time it took. Clayton did all they could, though. Also, the consultant we worked with was very friendly and has checked back with us.

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    Response from Clayton Homes

    Thank you so much for the feedback, Peggy! Hearing back from customers is important for us to better our processes. Congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 29, 2019

    Clayton Homes had the best selection of mobile homes. They also had very good consultants and I was impressed with their general knowledge and their ability to work with us. We were not able to get the financing that was enough to customize a home. So, we had to stick with a lot model. When we moved in four months ago, the home was exceptional but the longer we are living in it, I am really not impressed with the quality of the mobile home. The wood on the interior doors does not have the best quality and the windows are drafty. I thought we were getting good quality because the home was newly built and it was not sitting around for a long time.

    Other than that, Corey and the whole team have been totally awesome about helping us to get things fixed. They were out here as quickly as they could schedule for our main door issue and they were able to get it fixed. Although, there was nothing they could do with the drafty windows as it is a manufacturer’s issue. We are in the process of dealing with a couple of interior doors that are not plum and they are not level and not straight. Clayton Homes has been very helpful and very good overall.

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    Response from Clayton Homes

    Teresa, thank you for taking the time to provide us with this feedback! We are glad to hear that your consultant was knowledgeable and worked with you throughout your home buying experience, but we are sorry that you are not impressed with the quality of your home. A member of our Customer Advocacy Team will be in touch soon. Congratulations on your new home!

    Verified purchase
    Installation & Setup

    Reviewed Jan. 28, 2019

    I'm single and I don’t have a lot of needs or requirements, just basic or something simple, and that's what appealed to me about Clayton Homes. I got one on the lot and there were so many steps to get everything going with the home buying process -- having to get all the bells and whistles and all the paperwork, going to the tax office and getting the deeds because I had to trade in an older home that was here and get the title transferred over. It was a good bit of running around to get everything in order, but all in all, it was not too bad.

    Six months prior to that, I was trying to buy a house, but they fell through on their end, so I was already doing the runaround once and Clayton wasn’t as bad as that. The process with Clayton took longer than normal for them to get some things together, but I understand they had to make out some things that were working through. They didn’t get me in my place until about a month and a half after they were scheduled to have everything set up.

    They had issues where the setup crew went and they backed it out into the set when they were setting the home up. They ran into the septic and had to get all that repaired. Everything got fixed, although it took time. Nonetheless, I'm happy with everything. I just wish I had told them to level the property because there was a home on it before and I thought it was leveled, but apparently, it wasn’t leveled and when they came and set the home up, the underpinnings weighed it on the ground. It is just cosmetic and it is something I can fix later on down the road, but it was an expense that needed to be factored in prior to me buying the house and I was unaware of. It's just one of the things that slipped through the paperwork when I was doing it. There are no hard feelings on that and it's completely on me.

    I never had any issues with the functionality of the house or the actual structure, nonetheless, and I haven't had an electric bill over 100 bucks yet, so I have no complaints. My parents have a Clayton Home as well and it's about 10 years old now. I've noticed some general design changes in the overall house over the years and some things that Clayton is doing now make a lot more sense, like the water shut-off valve right in the laundry room is awesome.

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    Response from Clayton Homes

    Wow! We appreciate your detailed feedback, Zackary! We're so glad to hear that all of the runaround and delays has paid off and you're happy with the home. We love hearing when our customers keep Clayton in the family. We're honored that your parents chose us, and even more honored that you chose to follow suit. We're going to follow up on the issues with the land to see if we can do anything to help. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Jan. 28, 2019

    My husband and I wanted a trailer. We went out and looked, and ended up getting a used one. I really liked the home buying process at Clayton. It was nice. The young man that helped us, Jeremy, was amazing. When he walked up to us, he had this smile like he was willing to help us. He would go that extra mile if he had to. I was very comfortable and was sorry when he left.

    My husband surprised me and set up an appointment for us to bring certain little things back. We started in May and June we had it because they had to build my new home because I wanted four bedrooms. I liked everything, But then, after they moved it to my spot, stuff got messed up. When we did a walkthrough we had to write down whatever we seen once the trailer got here because when we had to go back there, after they finished, everything was right. But then after they brought it, you could see different little things didn't happen. But it was some work that they supposedly should have done. I spoke with somebody since September and it haven't got done. I wished Jeremy was still there because I felt like I knew him and things have happened when he was there. I would still recommend Clayton. But they just should be on top of things.

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    Response from Clayton Homes

    Stephanie, we are pleased to hear that you were able to find a home that works for your family. We appreciate the time that you took to provide us with this feedback, and a member of our Customer Advocacy Team will be reaching out privately for more information regarding outstanding repairs. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Jan. 28, 2019

    Buying a home from Clayton has been smooth and easy. The application process wasn't bad at all. It took about five to six months for them to do everything, but it took me longer to get the bank situated, so they waited for me. The interactions with the consultants from Clayton were great. They were easy to work with and they always took care of me. I was very comfortable with them. However, there were some things with the construction but the house itself is nice. I'd tell others that Clayton Homes was awesome to work with, easygoing, and they got me in a nice place.

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    Response from Clayton Homes

    Great feedback, Ryan! We genuinely appreciate it and we’re glad to hear that you’re happy with your home!

    Reviewed Jan. 27, 2019

    I purchased a home from Clayton. It started leaking the day they put it on my property. It is so poorly built. There’s so much mold in it. I can’t even live in it anymore. Do yourself a favor! Stay away from Clayton Homes! I can’t begin to tell you how sorry I am that I gave them my money! There should be a law against companies building products as poorly made as this without telling you what a piece of crap they are selling you!

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    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 27, 2019

    I had gone out to look at a different home, but way too much was wanted for it. On my drive back to the house that I was currently living in, I passed by Clayton Homes and my wife said to try there. She saw a house that she absolutely loves and that was what we went with. We bought it as it was. It's absolutely everything we could ask for and I couldn’t have asked for anything better. Jeremy, our home consultant, was always helpful. When I called him, it took him no time in getting back to me and he typically did that within a half hour or so. He always either had the answer right there to any questions that I had or he got back to me as quickly as he could with the answer. He was also always right there with paperwork and he made the whole process super easy and quick. He did everything perfectly and he should keep doing what he is doing. Clayton Homes was heaven-sent and they did great.

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    Response from Clayton Homes

    Wow! We LOVED reading your review, Timothy! Thank you so much for the wonderful feedback. We're so happy to hear how well your home buying experience went and that you enjoyed working with Jeremy! We're going to pass along your praises to his team! Congratulations on your new home, we're so glad that your wife got exactly the home she wanted!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 27, 2019

    Clayton is in close proximity to where I live. Everybody was very helpful, very informative, and they made the process very easy. And the process was simple and quick. It was only a matter of a few months from start to finish. If I had a question, the people at Clayton always answered it quickly, or they got back with me if they weren’t able to answer it right away. Overall, I'm very happy with everything. If you’re looking to get somewhere for a good price, check Clayton out.

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    Response from Clayton Homes

    Tyler, thanks so much for the kind words! We're so glad to hear that you enjoyed working with your Clayton Home Center to purchase your new home. It sounds like you had a very efficient and easy home buying process. Congratulations on your new home as well!

    Verified purchase
    Staff

    Reviewed Jan. 26, 2019

    Clayton Homes' home buying process was a little bit more dragged out than I'd like. Still, that was mainly on my end. I wound up having to get the paperwork that they required three different times which was a bit aggravating. Other than that, the experience wasn't bad at all. I liked it. Their rep helped me a lot with everything. He was understandable with issues that I had going on while I was trying to get the house.

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    Response from Clayton Homes

    Thank you for sharing your feedback, Andrew! Buying a home can be very complex and so many variables can come into play, but we appreciate you sticking with us! It's great to hear that the Home Center worked so well with you and that you're satisfied. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Jan. 26, 2019

    My father owned a mobile home park and Clayton is in our area. We'd buy mobile homes and we ended up checking with them. However, there's been a few things about my experience with Clayton that I've been unsatisfied with. Last summer, we bought three mobile homes and there was one of them that the factory has never come back and fixed issues on.

    There was another home that I bought a few years ago and no sooner than I got the home, the wind was blowing the shingles off of it. To make the long story short, I put the shingles back on there and got reimbursed. Clayton ended up having the factory come out. The factory man said that the shingles were messed up. There was no word from the shingles manufacturer. The man got up there with his caulking gun and did a lot of filling through the shingles. But, he even said the tar was ripped and it wasn’t even in the right spot. Clayton never did anything about it. I just paid it, had a roof put on the house and had been done with it. I wished the one we bought where I can just bind a black paper on them. That way I can just get my guy to put the 3-tab shingles on it and be done with it. Still, the people at Clayton Homes in Lynchburg were great people to deal with.

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    Response from Clayton Homes

    Thank you for your detailed and candid feedback, Sidney. We appreciate yours and your father's continued business with Clayton. We're sorry to hear that things didn't go well with the roof on one of the houses. We'll touch base with the Home Center and Home Building Facility and use your feedback to improve our processes.

    Staff

    Reviewed Jan. 25, 2019

    Recently purchased a home and the whole experience has been a disaster. We had no days notice to move out our old house and so they could move it and bring in the new one. All we got was a knock on the door saying, “Can you get your stuff out.” Then we have had nothing but problems with the staff and the plant technicians and supposedly our house doesn’t get caulked or the staples in the walls don’t get taken care. According to the manager that is how a house is supposed to be. If I was Clayton I would be embarrassed to put my name on this product.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 25, 2019

    Clayton Homes was so much easier to work with than the other people. Their customer service was excellent. The home consultant that we worked with was awesome. She did everything that she said she was gonna do and she kept in touch with us in every step of the way. She addressed everything. It's a good trailer, and we got a new washer and dryer included in it.

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    Response from Clayton Homes

    We're so happy to hear that you had such a great home buying experience and that you're happy with the home! Thank you so much for taking the time to share your feedback with us, Cody! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Jan. 25, 2019

    We were looking for a new home and we happened to talk to somebody else that we knew that was buying a home. They were buying theirs from Clayton Homes, so as we shopped, we went by there and compared them to the others, and we decided to go with Clayton Homes. Everybody there was great and helpful. They answered all the questions that I had and they seemed to find time for me every time I needed to ask something or talk to them. They were always polite, courteous and were all knowledgeable on their job. They helped me through knowing what I was getting and how it was gonna work. They also told me what I needed upfront to get the loan to go through. I took care of that and they took care of their end, and it was a good experience.

    I like the concept of the home and the way it is. The only thing I did to it to upgrade it, that I've done myself, was I added a taller toilet. I'm 6'4." I love the home. The insulation package worked better than I thought. It has kept my electric bill down and it has been efficient. All the walls are stable. The only place that I see anything I would change is the wasted space where the water heater closet is. It is an awfully big place and it could have been part of the pantry. I would definitely recommend Clayton Homes, nonetheless.

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    Response from Clayton Homes

    Thank you so much for the positive feedback, William! We are so pleased to hear that your home buying experience went so well and that your Home Center's team was so great to work with! We're happy that you're happy! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Jan. 24, 2019

    I drove by Clayton Homes a few times and I figured I’d try it out. I really like the people that work there. They made me feel comfortable and gave us beverages. They walked us through the steps of what was gonna happen, how much we had to put down and how much each home costs. They helped me buy my home and set it up. They didn’t even complain when I told them I wanted to move the house in a certain way. They moved it around for me and then had it set just the way I wanted. I like our home and I'm pretty satisfied.

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    Response from Clayton Homes

    It's so great to hear how well everything went for you, Adrian! We appreciate you taking the time to share your experience for us! We're so glad that your Home Center was able to get your home in just the position you wanted! Congratulations!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 24, 2019

    Clayton Homes had a package deal where they helped clients purchase the land before closing. They also had a couple of options and their consultant was great. He always responded and it would be immediate, sometimes depending on who he had to track down to get an answer and then he'll tell me what he knows then and try to keep me in the loop. When you're dealing with accounting, permitting and all the other outside forces though, there are all kinds of issues and sometimes the answer was he's still waiting, like for an inspection. Anyway, I had quite a few customizations. I wanted a rainfall showerhead, so they redid the plumbing and the roofline was changed. The home looks great and any time an issue popped up, because parts of it were built out-of-state, my local dealer came out and took care of it. They were a couple of hours away from where it was built but they would come out usually the next day. They responded quickly.

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    Response from Clayton Homes

    That's so great to hear, Terri! Thank you so much for taking the time to share your feedback with us. We're so happy to know that your home buying experience went so well and that you were able to customize the home to be exactly what you want and need! Congratulations on your new home!

    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 23, 2019

    My father passed 3 years ago and left my mother who is 76 now, on her own raising 2 Great granddaughters. After much thought and prayer I sold my brick home and moved with her to help her. She lived in an older brick house they had purchased 30 odd years ago. It was not big enough for me and my daughter who was expecting her first child, so after living there in cramped quarters we decided to get a house together and put it on land my mother already owned. We ended up going with a Clayton house because of affordability for the size of home we needed. We have been in our home almost 3 months now and it’s been nothing but trouble after trouble. First I want to say the salesperson and the home center we brought from, Clayton Homes in Angus Tx, was very great working with. They were very helpful and took lots of time with us.

    I don’t really feel the problems I’m having is any way their fault. It all stems from the quality and workmanship of the house. I know things were not going to be quite up to the standards of living in a brick home but I feel that the homes we looked at on the lots were made with better quality materials than actually used on our house. The cabinets are very thin and fragile feeling. It is a veneer over particle board I believe. Not painted. The walls are very thin and sound travels room to room. I’m in the Master and feel no privacy. We have had too many repairs and stuff that needs repaired to list. But one of the major ones is my light switch and outlets on 2 walls in master does not even work. And the contractor they sent out (which 2 have actually looked at it but only one even really did) says it is going to require a master electrician to rewrite.

    That was 3 weeks ago and still have not heard from them. The master bathroom has a separate shower and bathtub. Every faucet in the bathroom and the rest at the house has piping hot water but the bathtub in the master. The water is barely lukewarm. I have not been able to use the bathtub since moved in. And they have refused to send anyone to look at it stating they think it was a safety valve problem and that they were not allowed to do it. I had insisted they sent someone out after having a family member he is a plumber look at it and he said it was no safety valve on it. They have responded but not sent anyone. The siding on the house is coming off and repaired but came off again. There is just too much to list. I’m very upset and looking into my options. I would definitely advise against buying a Clayton Homes. I feel we should get a whole new house to be honest.

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    Response from Clayton Homes

    Tammie, we're sorry to hear about the quality issues you're experiencing with your home. A member of our Customer Advocacy Team will be in touch directly for more information. Thank you for bringing this to our attention.

    Verified purchase
    PriceStaff

    Reviewed Jan. 23, 2019

    My husband and I were looking around and weren’t really planning on buying a home. We went to Clayton Homes and we saw a mobile home that we liked. The consultants were very friendly. However, I wish they could have lowered their price so I could have gotten the home I wanted. Our credit was good enough for it but we couldn't afford the payments on it. We saw another one that was cheaper and we got it. I love the quality of the home as well as my tub and kitchen. I got the deluxe bathroom with the sunken tub that didn’t originally come with it. If I ever get enough money, I will go back and do another land package deal with Clayton and get the Commando which was the trailer I wanted in the first place. I love Clayton Homes and I will recommend them to anybody.

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    Response from Clayton Homes

    We're so happy to hear that your buying experience went so well, Margaret! Thank you so much for taking the time to share your story with us. It sounds like despite not being able to get the home you originally wanted, you were able to get some pretty great upgrades in the home you did get! Congratulations on your new home!

    Verified purchase

    Reviewed Jan. 23, 2019

    The process was really good with Clayton Homes. They made it very simple and were great throughout the whole process. They kept me updated and helped me with things that they really didn’t have to help me with like getting names and numbers to people to help clear the land. I also love the house. I couldn’t be happier with it. I already have recommended Clayton Homes to a few people.

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    Response from Clayton Homes

    We love to hear that, Ian! We're so glad that everything went so well and that your Home Center went above and beyond for you. It's also great to know that you love the house! We appreciate you recommending us to your friends, too! Congratulations on the new house!

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 22, 2019

    Clayton made it easy for us to get a new home. I'm very satisfied with my experience. The application process was simple and I was approved pretty quickly. John was the home consultant I dealt with, and he was great and seemed to know his stuff. He was super friendly and was always very willing to answer my questions. He also gave me his phone number and I called him up anytime. He always answered and was willing to help. I got The Breeze II and it's big and beautiful. It doesn't feel like a mobile home at all. John mentioned that we needed a sliding door in the master bathroom shower, so we had that done. Within the week, Clayton Homes had guys out and they installed the door for us, which was really nice.

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    Response from Clayton Homes

    It sounds like you had a great home buying experience, Vance! We love to hear that! We're so glad that you enjoyed working with John and that you're so happy with your home! Congratulations on your new home, and thank you for taking the time to give us your feedback!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 22, 2019

    I’m very satisfied with Clayton Homes. Their application process was real easy. Everything was streamlined. It only took a few days for me to get approved. The rep answered all my questions and was always calling to follow up and check in. It impressed me how helpful he was. It was my first time buying a home so I had a million questions. No matter what time I called him, whether he was working or not, he answered my questions. He was very polite and quick to get back to me. I felt very comfortable with the process. Clayton Homes made my first time buying a home really stress-free because they handled everything throughout the process. I didn't really have to worry about a lot of things because I knew they would take care of setting everything up.

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    Response from Clayton Homes

    Congratulations on becoming a homeowner, Joshua! We're so thrilled to know that everything went so smoothly and that your Home Center took such good care of you throughout the process. Thank you so much for taking the time to let us know!

    Verified purchase
    Staff

    Reviewed Jan. 21, 2019

    The people at Clayton Homes worked with me really well. They told me all about the home. They showed me the printouts of it, and they had a demo letter. Whenever they sold a home, they had great-type delivery. I love my home. I bought the home warranty with it. Whenever we have any kind of issues, they're great about coming out and working on them. I would recommend Clayton Homes to anybody.

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    Response from Clayton Homes

    We love that you love your home, Sammy! Thanks so much for the positive feedback. We're so glad to hear that everything went so well, and we're pleased to know you'd recommend us to anybody! Congratulations on your new home!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 20, 2019

    My grandparents bought a house from Clayton Homes years ago and they had a really good time. I went with Clayton Homes as well and the buying process was great. The guy who helped me was really nice and hands-on. If I have a concern, I get a response back after a few days. I got a call from him at least once a week about what was going on. He kept us very updated and even when he left and went somewhere else closer to home for him, he still kept us updated throughout so we didn’t have to change realtors at the last moment. Also, the quality of our home is very nice and the home has been nice to upkeep.

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    Response from Clayton Homes

    We love hearing that, Christopher! We're so glad that your Home Consultant took such good care of you, even after he moved to a different location. Thank you for taking the time to share your home buying experience with us. Congratulations on your new home!

    Installation & SetupStaff

    Reviewed Jan. 19, 2019

    We purchased a house from Clayton Homes about a year ago. Salesperson was super friendly. Asked all the right questions and helped us pick the house that we wanted. That’s why I gave 1 star. Everything after that was a disaster. The contractor they sent to do the work of setting up only showed up when he wanted to. They finally fired him and got someone else out here to finish the job. I have a 5 bedroom double wide. Lots of issues.

    This is a list of issues after 1 year in the house. 1. When they connected the dishwasher they forgot to connect the water. When we contacted them about no water they said it wasn’t their problem so we had to pay a plumber to come do it. 2. The ceiling is cracking at all the intersections of Sheetrock. They said it’s from the house settling. Again not their problem even though we paid them to set the pad and level our house. 3. All the trim is falling off. I paid someone to come out the first couple of times to fix it but finally just bought a Brad nailer and fix it myself when it happens.

    4. The cheap light switches they used are starting to go out. Thought it was light bulbs but it’s not. The electrician has replaced 3 so far because the lights weren’t working. 5. Our bathroom locks do not work. We will have to replace those. And our front door lock won’t unlock from the inside half the time. I’m scared we will have an emergency and not be able to get out before I can replace that lock. (For the second time). That’s not all of our issues but you get the idea. I would not buy again from Clayton Homes. They have not given us any service after the sale.

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    Response from Clayton Homes

    Hi Terri, we're sorry to hear about the issues you've had with your home. We're going to do some digging into your file and then someone will be in touch. Thank you for bringing this to our attention.

    Verified purchase
    Price

    Reviewed Jan. 19, 2019

    Clayton Homes was a cheaper option for me. But the home buying process - looking and trying to find what you want - was aggravating. I wish I could have what I wanted. It's a hard decision to make when you go picking out something. Otherwise, my consultant was all right and I didn’t have any problems. Clayton has done everything they said they were gonna do so far.

    To come out of the mountains to our Clayton home right here was hard to get used to, but we adjusted. We sort of like it and don’t because we lived in a house in the mountains for many years. We were used to burning wood and we had done that for about 40 years. Now, we have a heat pump which is hard to get used to. But we are getting more settled in, and we like it more and more all the time. I’m satisfied.

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    Response from Clayton Homes

    We're glad to hear that you're satisfied with the home, Jeardon. Thank you for taking the time to share your feedback with us. We appreciate you sticking with us during your purchase process. Picking out a home is a very hard decision, and is one that shouldn't be taken lightly. We hope you and your family continue to adjust to your new home!

    Verified purchase
    Staff

    Reviewed Jan. 18, 2019

    Clayton Homes stayed in touch with me and made sure everything was okay. They were accommodating when I had any problems. It was a very inexpensive home, but its quality is okay.

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    Clayton Homes
    Response from Clayton Homes

    Thank you for the positive review, Donna! We appreciate your business and your kind words. Congratulations on your new home!

    Punctuality & Speed

    Reviewed Jan. 17, 2019

    My main problem with my new mobile home bought in 2018 is the back door leaks and has leaked since right after moved in. The manager has sent out their repairman numerous times to try to fix the problem. In 10/2018 the repairman came out and said that another new door would be ordered. And a new faucet would be ordered because when the hot water side is turned on, it squeals. Now the kitchen faucet is doing the same thing. Now it is 1/17/2019 and no one has been came out. My experience with your company has been good overall as they have taken care of other problems very quickly and I have to say Valeria has been very, very helpful with getting their repairman out to fix.

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    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed Jan. 17, 2019

    Our Clayton rep was new but he was showing on different houses and we found out pretty quick exactly which one we wanted. We tried to go to other places but we liked the way Clayton designed their homes better. They were very well-designed and had a lot of quality interior. I'm very satisfied with our home. Also, the reps are nice and they work with us. The one we were working with stayed on top of reminding us and letting us know how far along we were in the process.

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    Clayton Homes
    Response from Clayton Homes

    We're so glad that you're satisfied, Christian! Thank you so much for taking the time to tell us about your home buying experience. Congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 16, 2019

    Clayton Homes was amazing, and I was happy with them from the first time. They were very attentive, very informative, and they always let us know what was going on before time in case we wanted to be around or involved. So, they always made sure we knew exactly every step that was being taken when it was being taken. The home buying process was very good and very fast. We were able to do the whole transaction within three and a half months. Our sales agent answered all my questions and had some suggestions, too.

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    Clayton Homes
    Response from Clayton Homes

    Donna, thank you so much for choosing Clayton and for taking the time to tell us about your home buying experience. It sounds like everything went very smoothly and the Home Center kept you informed at every step, which is exactly what we want! Congratulations on your new home!

    Reviewed Jan. 15, 2019

    My husband and I just purchased a new Clayton home. This home was well over $100,000. We have been in it now for 2 months. At our first walkthrough of the home a lot of things were wrong. Kitchen counter needed replacing, mudroom counter needed replacing, front door, french door, and mudroom door all would not close properly and the latches on the doors were crooked, screws or nails (not sure at this point) are under the carpet in the master bedroom, the paint job throughout the house is a very poor job, cracks in the ceiling and walls, leaks under 3 out of 5 sinks, and trim not on properly. A couple days ago we discovered a leak in the master bedroom closet and found out the master shower must come out and the floor in the master bathroom will have to be replaced! We are disgusted. How did this house pass inspection before being released? Plus, we have been living here two months and the porches haven't been built yet.

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    Response from Clayton Homes

    We're sorry to hear about your experience and the issues you're having with your house, Lana. Thank you for letting us know. A member of our Customer Advocacy Team will be reaching out to you directly for more information.

    Verified purchase
    Staff

    Reviewed Jan. 15, 2019

    Buying a home from Clayton was a smooth experience. However, we had some rough spots with getting everything fixed. The home we received wasn't even finished. There was a shelf over the top of our refrigerator which they just left undone. Nevertheless, the quality of our home has been great and Clayton's guys have gotten out here as soon as they can. Though I'm still waiting for them to get back and finish up, their staff has been caring and they try to help me with everything I ask for.

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    Response from Clayton Homes

    We appreciate the kind words, Marcquerious! Thank you so much for letting us know that your home buying experience went smoothly. We're going to touch base on the repairs you're still waiting on, and then someone will be in touch shortly with an update!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2019

    I bought my prior home with Clayton. The Clayton home that I saw the first time when I started looking really impressed me more than anybody else I looked at. It’s a double lot Amazon and it’s nice. It’s a little over 1,900 square feet and it got three entries to the house. The home buying process was very easy and the representative was excellent. I was impressed with the way she presented herself. She was very down to earth about things. Clayton will go above and beyond to answer what I need to be answered. I communicate with them via phone and text message. Sometimes, I would go to their office if I needed to. I am very happy and I would do it again with them.

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    Response from Clayton Homes

    We're thrilled to hear how impressed you are, Rhonda! Thank you for taking the time to tell us about how great your home buying experience was! Communication is key when making such a significant purchase, so we're glad to hear your Home Center is communicating so effectively with you! Congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2019

    I live out there in Pickens and I'm not too far from Clayton Homes. I just went in there and then I decided to go with them because it was close and convenient. The home buying process was very good. If I had a problem with my new house, they were there to fix it and they were real customer friendly. The application process was quick and it was easy and Wes, the consultant, was very knowledgeable. He answered all my questions that I needed to know and he didn’t shoot me a lot of crap. He was honest with me. Everything Clayton has done was up to par. I didn’t see any flaw and they worked with me real good. With prepping for a new home, I wouldn’t know the sole purpose of buying a home and they made sure they’ve done everything they could to get me into a home.

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    Response from Clayton Homes

    We're so happy to hear how well your home buying experience went, James! We also love knowing that you enjoyed working with Wes! Thank you so much for taking the time to share your feedback with us and congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2019

    We knew about Clayton Homes for years, where they were located and some people who had their homes so we went there first. I bought it, but it's for my mother-in-law, so we were looking at this for her. But next time we got there, Charles was the person who was showing us around. He brought us to several models, and we came back several times over the next few weeks. As I put down the down payment, I held it then had the lot cleared where we live, and then had it put in a few months later.

    Our home consultant was really great. We went to him and he answered all our questions plus showed us several models that were on the lot. He talked to us about different options as far as getting one that was already there and had one built. He would call us every few days to just see how the laying, clearing and that kind of stuff were going as well. He answered all of our questions and kept up with us the whole time. He was very good about trying to accommodate what we were looking for. He listened to what we wanted, then gave us his suggestions and let us look at several different things. My mother-in-law can't get enough of being there at the home that was set up in so she loves it. We love it too. We love the open floor plan and we've been very impressed with it.

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    Response from Clayton Homes

    We're so happy to hear that you're so satisfied, Chad! It sounds like everything went very smoothly for you, and that's exactly what we want! How kind of you to help get your mother-in-law a place to live! We hope you all enjoy the home for many years to come! Congratulations!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 13, 2019

    I was very satisfied with the home buying process of Clayton Homes. It was quick and easy and wasn't very long at all. The representative was excellent. He kept and got in touch with me if I needed anything, and he was easy to get in touch with. It was easy to communicate with Clayton. I would call up there and if they weren't there, somebody else would help me. When I had a little problem with my deck, my porch, they got right on those people, and they came out and fixed the problem right away.

    I like the quality of the build of the house. It's nice and I'm satisfied with it. It suits me perfectly, especially since I broke my hip. It's kinda smaller than regular homes, and the bathtub is a little bit smaller. I got arthritis in it, and I can stretch my arms out, and ain't gotta worry about falling down. The bathroom is easy to access too. I use the one in my bedroom, which is right there next door.

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    Response from Clayton Homes

    We absolutely LOVE to hear how happy you are, David! Thank you so much for taking the time to tell us about your home buying experience and about what you love about your home! Being able to take baths must be very good for that hip! Congratulations on your new home!

    Verified purchase
    PriceStaff

    Reviewed Jan. 13, 2019

    Working with Clayton Homes got me a new house and the process was easy and understandable. The home is affordable. And the Clayton staff were very friendly, helpful, chill, understanding and easy to work with. They just make sure that we were satisfied and no shortcuts.

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    Response from Clayton Homes

    It's good to hear that, Cameron! We're so pleased to know that you enjoyed working with your Home Center and that you're satisfied with the home! Congratulations!

    Verified purchase
    Staff

    Reviewed Jan. 13, 2019

    I walked in at Clayton Homes, looked at homes that were on the lot and picked out a house. The rep was a fantastic guy. He helped me figure out what all the options were and when we got it ordered, it was a great experience. I would refer Clayton Homes to my friends.

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    Response from Clayton Homes

    Thank you so much for letting us know how satisfied you are, Sarah! It's music to our ears to hear that you'd refer us! Congratulations on your new home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 12, 2019

    Clayton Homes' workers and the salesman were easy to deal with and they explained things well. Everybody was professional and everyone I talked to was really nice. It took a while to get my loan but that was the first home I’ve bought in years, so it may just be the process. I went in in February of last year and we closed on April the 25th. There were a lot of the things that I happened to round up then I had to get all of my paystubs and W2s together, and that took a little time. So, it was not anything that Clayton Homes did.

    Then, once I got all of that turned in, there was a little bit of back and forth with getting stuff in line. Other than that, everything was really good The house is nice and I like it. The quality of the build is good as well and I’ve enjoyed it. But they still haven’t quite finished the repairs that need to be done. I also need to call them today to find out an estimated time of when that will be done.

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    Response from Clayton Homes

    Thank you for your feedback, Benny! We're so glad to hear that your home buying experience went well and that you enjoyed working with the staff at your Home Center. We're definitely going to pass along the information you provided about the loan process to the right parties. We're also going to check on the repair you're waiting on, and someone will be in touch shortly!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 12, 2019

    Getting started with Clayton Homes was very easy and the people at Clayton Homes were very nice. I worked with several home consultants. I call them and they give me answers. If I had a problem in everything, they are up and running, and they come immediately and get everything done, so I'm very pleased. I like the home. It's very nice and it's got a lot of space in it. I could also get me some more grass planted in the front yard if I could get a break with some rain. I would tell my friends to go down and give Clayton a chance. Clayton will show them what they got and they are good people to deal with. They take care of everything, although there’s a little something wrong sometimes. I didn’t wanna miss while the home was on warranty, so I would call and they were here sometimes that same day.

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    Response from Clayton Homes

    We're pleased that you're pleased, John! Thank you so much for the kind words! It's great to know that your home buying experience went so well and that your Home Center has taken such good care of you. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Jan. 12, 2019

    Clayton has better homes and better style than other companies. We went with them and everything went well. Their rep, Darryl, was very good and it wasn't long before we got approved. I got a really nice house from them. It has three bedrooms and two baths. It's my favorite home.

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    Response from Clayton Homes

    We're so happy to hear that everything went so well for you, Jamie! It's also great to know that you enjoyed working with Darryl! We'll be sure to let his team know! Congratulations on your new house!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 11, 2019

    We're in Cheyenne, Wyoming and Clayton is the only big company here. Applying with them was very easy. We dealt with Michelle and she was very friendly. Any question we had, she answered it. Their reps showed us a few models and we picked the one we liked, which was The Littlefoot. However, we had our disposal making a really loud noise. Clayton's guys put a new one in. Any problem we have, they come and repair it quickly. Overall, Clayton is a good company.

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    Response from Clayton Homes

    We appreciate the kind words, Edward! Thank you for taking the time to tell us about your home buying experience. We're glad to hear that you enjoyed working with Michelle and that your disposal issue was resolved quickly! Congratulations on your new home!

    Verified purchase
    Sales & Marketing

    Reviewed Jan. 11, 2019

    I was searching for a home for a little bit over a year and I went to Clayton Homes as well as other ones around. Then, I went straight for it and Brett of Clayton Homes was good. It's their job to sell a house, but he was actually trying to help get me the right house and not just trying to sell me anything. I feel good about the home. Also, I would definitely refer people looking for a home to Clayton.

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    Response from Clayton Homes

    We're so pleased to hear that everything went well for you, Jacorey! Thank you for taking the time to let us know! We'll let Brett's team know how much you enjoyed working with him as well! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Jan. 11, 2019

    We bought a house from Clayton Homes. We also talked to other companies but we didn’t like how they talked to us, they weren’t totally honest, so we went with Clayton. The application went smoothly. The people I worked with here were excellent. They went out of their way to help me in and out the loop. They were very respectful, nice and helpful. They did anything we asked.

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    Response from Clayton Homes

    How wonderful, Oscar! We're so pleased to hear that everything went so well! We appreciate you taking time to tell us how happy you are. Congratulations on your new home!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 10, 2019

    I looked up manufactured home sales and Marion popped up. Clayton had selections and the house I liked was there. I was thinking about building a smaller house versus that. I chose that because everything was done right. I also went with Clayton for the price. I’m satisfied with the home-buying process. I paid cash so the process was really quick, a matter of a couple of days. Then somebody hit something when he brought the trailer out, but Clayton went above and beyond to take care of me so I wasn’t stirring any problem.

    John was a good sales consultant. I met him out there and he was friendly, didn’t give any pressure and made sure he answered my question. As a matter of fact, he drove to me which is a little hard from Marion and bought me lunch and I thought that was really awesome. I’ve lived in the house since May and I'm really happy so far.

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    Response from Clayton Homes

    Wow! That's awesome to hear, Jason! It's great to hear how happy you are with your home buying experience, with John, and with the home itself! Thank you for sticking with us when there was that bump in the road while delivering the home, we appreciate it. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Jan. 10, 2019

    We had a couple of friends who went through Clayton and they had a really good experience so we went ahead and looked through Clayton. We were satisfied with the buying process. Everything was completed within a month. The only thing about them was, it took them a few months to get everything fixed in here and for us to move in. So our house sat here for a little while. Then when we moved in, plumbing wasn’t connected underneath, and there was water everywhere in our bathroom. It started coming out in our dining room, and it went to our laundry room. Also, our air conditioner froze over. But they came out and fixed everything and bring us a new A/C unit. Now everything seems to be going okay. The only other issue we have now is we traded our trailer that we were living in and they were supposed to get it a few months ago, and it’s still sitting here. Despite our issues, our home has good quality and I would recommend them.

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    Response from Clayton Homes

    We're so glad to hear that your friends had a good experience with Clayton, and that you decided to go with Clayton also! Thank you so much for taking the time to tell us about your home buying experience, and we're flattered to know that you'd recommend us! We're going to pass along the feedback you had regarding the setup of your home, and we're going to follow up regarding the removal of your old home.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 9, 2019

    I like the house we got from Clayton Homes. There were a couple of little things which come along with manufactured homes that we just had to deal with but for the most part, everything was good. The reps were all very friendly whenever I went on the lot and talked to them about what I was interested in. I gave them some ideas as to what I was looking for, my time frame to where I wanted to be at and they were very accommodating. They knew the product that they were selling, tried to stick to what I was looking for and didn't push anything that wasn't necessary. Clayton Homes has a good product especially for a starter home and they're easy to deal with.

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    Response from Clayton Homes

    Thank you for the positive feedback, Aaron! We're so glad to hear that everything went well and that you got exactly the home you needed! Congratulations!

    Verified purchase
    PriceStaff

    Reviewed Jan. 9, 2019

    Clayton Homes is near where we live. They have a good service and a good price. Also, they weren’t pushy as far as the salesmanship. So, we went with them. The loan process was completed within six weeks and everything went very smoothly. They were very helpful and everyone was very supportive. If the salesperson that we were dealing with directly wasn’t available, someone else took over. They communicated very well and they came out to our site four times to check on the progress of how the land work was taking place. Their service was excellent. We really love the house a lot, too. Overall, our experience with Clayton was great.

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    Response from Clayton Homes

    We LOVE to hear that, Neale! Thank you so much for taking the time to share that positive feedback with us. It sounds like you experienced exactly what we want all of our customers to experience while buying their home! We appreciate you letting us know. Congratulations on your new home!

    Verified purchase

    Reviewed Jan. 9, 2019

    My application with Clayton went well enough. Everybody was good and their home buying process was great. I was approved in timely order and got a 14x60 home with two bedrooms and two baths. Though I had a few problems namely two doors that leaked, they replaced two and fixed the last one they put in. They've done everything they said they would do.

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    Response from Clayton Homes

    Thank you for your feedback, James! We're glad to hear that your home buying process went well and that all of your home's warranty repairs were addressed in a timely manner! Congratulations on your new home!

    Staff

    Reviewed Jan. 8, 2019

    The staff at Clayton Homes were great. Did have a few issues with them not being informed or passing on information. The wife and I love the house. Construction on the other part stunk. I am having a wall replaced for shoddy workmanship. Bowed. Crown molding cracked all through the house. Baseboard doing the same. When we first turned on the water. Leaks galore. Hoses to the spickets leaked. Not tight. I thought there was a inspection process that had to be done before delivery. Still I love the house. We are here. Can't leave. For what we paid, there should not be headaches. I can live with a nail pop. Glad there is a 1 year warranty.

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    Response from Clayton Homes

    Edward & Pat, we're sorry to hear about the issues you're having with your home. It's good to know that that your home buying experience went well, and we appreciate you letting us know! But, we are going to check in on those repairs you're needing and someone will be in touch.

    Verified purchase
    Staff

    Reviewed Jan. 8, 2019

    We were shopping around looking at all the different home builders and manufactured home places and based on the timeline that it would take to get it all put together and done, and the selection they had, we ended up going with Clayton Homes. Charles the sales guy was extremely helpful and was easy to talk to about everything or even some of the most ridiculous requests we can think of. The home had very high quality. We’ve had very minimal issues with anything. They do a good job down at Morgantown. I was satisfied with them.

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    Response from Clayton Homes

    Ross, that's so great to hear! We're so glad you took the time to tell us about how satisfied you are! It's so nice to know that you enjoyed working with Charles - we'll be sure to let his team know! Congratulations on your new home!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 8, 2019

    I went to six different home builders and Clayton Homes seemed to be a lot more comfortable to deal with. They were a lot nicer and they took a lot more time to explain things. Jeremy, the general manager, was such a nice guy. I’ve recommended other people to talk to him. He has the attitude that it’s not all about the company and him, it’s more about what can he do to make me happy. Any time I’ve ever had any problem and I’d call him within a short period of time, depending on what it is, it’s been taken care of so I have no complaints.

    There was only one thing I got disappointed in and it had something to do with the previous manager. I had another address and I wanted the title to be mailed to that address, and they lost my title. So now, I got a brand new home that we paid cash for and I ended up having to have a duplicate title. It bothered me a little bit and there was nothing Jeremy could do about it by that time. It wasn't his fault. Other than that, I didn’t have any problems and I hope Clayton just keeps doing what they’re doing and hang on to Jeremy ‘cause he’s the main wheel in there that keeps it going. Pam is wonderful too when I call for maintenance or need stuff done and I’ve never had a problem with her either. The quality of the home is wonderful and I couldn't be happier. I would recommend Clayton Homes.

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    Response from Clayton Homes

    Thank you so much for your detailed review, Steven! We're so glad to hear that you enjoyed working with Jeremy, and with Pam! We're sorry to hear about the issue that happened with your title, but we sincerely appreciate your understanding and are grateful you stuck with us. Congratulations on your new home!

    Verified purchase
    PriceStaff

    Reviewed Jan. 7, 2019

    We checked out several places, looked at homes and came back to Washington. Clayton has nice, friendly people who are well-informed. They had everything together and they went out of their way to get us what we wanted. They contacted us even though we were in Washington, so I thought that they were on the ball. They told us that all of homes were going on sale, and it was more in the price range of what we wanted, so we took it and it was all right. The service was good. Clayton did everything they could to get me in and get me settled. I had a good experience with them, and I was happy with it. I would recommend Clayton Homes.

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    Response from Clayton Homes

    We appreciate that you took the time to share your home buying experience with us, John! We're so glad to hear that your Home Center was able to take care of you and get you everything you needed. A house is a HUGE purchase, so it's very important it be what you want and that the price is right! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Jan. 7, 2019

    I've tried to go with the other people and they just wouldn't give me a better deal than what Clayton would, so I just went with Clayton. The application process was easy as a piece of cake. They were all really good and I'm 100% satisfied with every bit of the home buying process. Seth was the rep I dealt with and he took care of me every way he could. I was impressed with his personality and his kindness toward people. He was just a real good, friendly person. Also, everything went perfect. I got a big old double-wide house with four bedrooms, two living rooms, and two baths. It's beautiful and well-built. Clayton is a wonderful company and everybody I dealt with and sell houses for say it's a real good company to go through.

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    Response from Clayton Homes

    What a great review, Timothy! Thank you! We're so glad to hear that your Home Center was able to get you a good deal and that the home buying process went so smoothly. We'll be sure to let Seth and his team know how much you enjoyed working with him! We're so happy to know that you're so happy with the home itself as well. Congratulations!

    Verified purchase
    Staff

    Reviewed Jan. 6, 2019

    My daughter referred me to Clayton Homes and it was the only place where I went. Everybody there was great and I purchased a home off the lot. While everything was fine on their end, I had some paperwork issues with the trade in so the whole buying process took about 3 months. Then there are a few minor things they happen to have to come back out and fix. Some of my flooring's trim or edging are popping out and the nails or whatever they used on them are not deep enough ‘cause it’s popping out. Also, my countertop is still not screwed down. They came in, put some heat on it and it came right back up. Other than those issues, everything is great. I love the home. I will refer Clayton to anybody.

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    Response from Clayton Homes

    We're glad that your daughter referred you to us, Rhonda! Thank you so much for taking the time to share your feedback with us! We're glad that you love your home, and we're going to check on the repairs that you're still waiting on and get an update for you. Someone will be in touch shortly!

    Verified purchase
    Staff

    Reviewed Jan. 6, 2019

    I like the people at Clayton. They were there to help us and they answered all our questions. Applying with them took about a month and it was an excellent process. Our rep didn't pressure us and let us look at the house. She let us decide and if we had any concerns, she addressed them well. We got a three-bedroom, two-bath double wide from them. They still check on us.

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    Response from Clayton Homes

    We're so happy to hear that your home buying experience went well and that your Home Center is still checking in on you! Thank you so much for letting us know, Jackie! Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Jan. 6, 2019

    Clayton Homes is a good place to go if anyone's interested in getting a house. I was exploring online looking at houses and a rep contacted me. I went out there a few days later, started talking with them and looked at options. This went on for a month until my house was sold. I had a great experience with them and they were very helpful in terms of providing information that I asked for. All in all, the house is great and we love it.

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    Response from Clayton Homes

    We appreciate your review, Emily! Thank you so much for taking the time to share your home buying experience with us! Congratulations on your new home, we're so glad to hear that everything went smoothly and that you love your home!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 5, 2019

    My brother bought a home from Clayton Homes and he had a good experience with them. Clayton is convenient and close to us, so we decided to go with them as well. The home-buying process was easy and I was satisfied. They finished it as they should do. It took about three and a half to four months from the time they got started with the application to the time we moved in. The staff at Clayton was great and I don't think they could have been even better. They were kind, friendly and polite. They were like they have known me all my life. They answered the questions and took care of me any way they could.

    The home is great, except for the water heater and we are getting it worked right now. The water heater went out last week and we’ve been trying to get a water heater in the house for a week. It has to be replaced. We got a tech come out here and do it, and the tech said that they got to take out the hot water here, but I said no. I’m not taking it out. It’s got a warranty from what I understood, but they told me that if they find another water heater and if it costs more than the one we have, I gotta pay the difference. And that is not right. There is a year’s warranty and it should be replaced free of charge. The water heater is my only downfall about the place, but it’s not with Clayton Homes. It’s with the manufacturer. Clayton Homes is doing all they can to help us with everything.

    We called Clayton Homes and they told us who to call. We had to call the manufacturer, the one that built the mobile home. We had to call somebody up there and they told us who to call and who to get a hold of. We went to customer service warranty department and that is who we are dealing with. I’m supposed to have somebody coming out, but no one has called me. They gotta come out here and take it out, take it to them for the warranty, and come back to put it back in. It’s the manufacturer that’s giving me the runaround and a hard time.

    My brother bought his home about 11 years ago and haven't had a bit of trouble with it. That is why we bought a home from Clayton. They came right out to work and if we had a problem, they came out to fix it. Clayton told us what to do, so we go with what they say. They said they would do everything they have done. They got the home done for us as it was supposed to be. They got it here and they set up, put up, and fixed up, and it was ready for us going in. I couldn’t ask for anybody better than the people they have to deal with. If I had to buy another home down the road, I’ll buy another one. I have told the people that ask where we bought our home and they have been checking Clayton out. What we have is really nice and we had it custom-made. We tell our people to talk to Clayton. I love our home and the people at Clayton went out their way to take care of us.

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    Response from Clayton Homes

    Thank you for your detailed feedback, Randall! We're glad to hear that your brother has had a great experience with his Clayton home, and we're just as excited to hear that you had a wonderful purchasing experience. We're sorry to hear about the issues you've had with your hot water heater though! We're going to check in and see what kind of update we can get and then someone will be in touch with you! Congratulations on your new home, and thank you again for the positive review!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 5, 2019

    We moved from an apartment to the house, and Clayton helped us look through everything and told us the different lenders we could get our mortgage through. They were really helpful and they communicated with us all the time. They would call us, and we could call them anytime quickly and they were friendly about it. We didn't wonder about anything because they would answer anything we've had.

    After we got the house, I felt like some things were not nailed in properly on the walls, but I know that happens whenever you move in. Everything was fixed, except our counter had some problems. They fixed it, but it messed up something else. They were supposed to come back, and they never did. We also kept calling them about some stuff they hadn't fixed yet and it's not yet fixed. All in all, getting the house went smoothly. It was nice and we ended up getting ours on sale. I'd recommend them.

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    Response from Clayton Homes

    We sincerely appreciate your feedback, David! We're glad to hear that your home buying experience went so well. In regards to the repairs you're still needing, we're going to follow up with the Home Center and Home Building Facility and get an update for you. Someone will be in touch soon!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 4, 2019

    We liked the customer service at Clayton Homes. Also, their application process was pretty simple and I was well satisfied with their home buying process. Communicating with them was easy too. However, they have poor service. Their guys came out three months ago and they told us that they will replace the wall board. However, they haven't been back since. Still, our home consultant, Mike was good. He was trying to fix stuff which wasn't his fault.

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    Response from Clayton Homes

    Craig, thank you for your candid feedback! We're glad to hear that your home buying experience went well and that you enjoyed working with Mike. We're going to follow up on the repairs you're still needing, and then someone will be in touch with an update!

    Verified purchase
    Staff

    Reviewed Jan. 4, 2019

    We were in a unique situation that's different from how most people are when they go to buy. I drove by Clayton Homes a lot and we went there. They had what I needed and no one else did. From the time I walked through their front door till I got the keys to my house was probably four months. It could have been shorter, but it was something that our mortgage company did. Still, we had great interactions with the home consultant. They've been there every time we needed them and they've always gone the extra mile. We picked a home off the lot and they threw in some blinds for all the windows that weren't technically included. I love my new home.

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    Response from Clayton Homes

    We appreciate you taking the time to give your feedback, Nicole! We're glad to hear that your Home Center was able to get you exactly what you needed. We're so happy that you love your new home! Congratulations!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 4, 2019

    Clayton is a great place to have a house, and it's affordable. We found the house accidentally, and as soon as I saw it, I fell in love with it. We paid cash and the process was wonderful. It was a very nice deal and they were very cooperative. However, we have a piece of damaged countertop that they keep trying to fix, but unfortunately, we can't get the time together when we're out there and I haven't heard anything back from them on a follow-up. They need a little bit more communication with the homeowner. I have a hard time getting through. I'll tell them something, and I don’t hear from them for a week or two. This last one, I haven't heard from them for about three months, but it's a minor problem, so I'm not freaked out about it. I love the house and I would absolutely recommend Clayton. As a matter of fact, I've already recommended them to 10 of my friends.

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    Clayton Homes
    Response from Clayton Homes

    Wow! We are so thrilled to hear about how you fell in love with the home and about how smoothly your home buying process went! We consider customer referrals to be the ultimate compliment, so we're especially happy to hear you've recommended us to ten friends! In regards to the issue your counter that you're still needing repaired, we're going to follow up and get an update for you! Someone should be in touch shortly.

    Verified purchase
    Staff

    Reviewed Jan. 3, 2019

    We bought a house from Clayton Homes and we liked the way that it was built. And whenever we're just looking, we decide to go by there. Recently, we bought from them again and we dealt with Scott. He was really nice. He always worked with us and he did a really good job on everything. The whole process took about a year to complete though. We went in Clayton Mobile Homes up in Waynesville and bought a home there but we were moving it up to the mountains and there was bad weather up there. Every time we turned around, they couldn't get it in there because of the weather. It was on a flood plain, too, where we had to make sure everything was high enough.

    In the meantime, my wife had cancer and she had to have surgery. So, that put us a little bit farther along than we thought. Then, when we finally got ready to do it, put the deposit on it, and had it held, the headwoman that was over it went up on about $3,000 from when we signed the papers and paid the deposit. She also said that was the only way she could sell it to us, so I told her that she could keep the house. I then called Scott back over in Shelby and we went up there to talk to him. He said he'd work with us and that he'd do everything he could, so we got the same trailer from him.

    So far, we love the quality of the home. It’s a summer home and we hadn't been up there a whole lot during the winter. But other than that, everything’s great. At first, they brought it straight from the factory to the lot an they never went to the store. So, whenever they got done, Scott told me to look and see whatever we needed to be done. Then he sent a person up there and they fixed everything we needed. Both of the houses that we bought from Clayton are Connor Homes and we really like both of them.

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    Response from Clayton Homes

    We appreciate your detailed feedback, Michael! We're sorry to hear that things didn't go well and ultimately didn't work out with the Waynesville location, but we're happy to know that the Shelby location was able to get you taken care of. We'll definitely let Scott know how much you enjoyed working with him as well! We hope that your wife is doing well and that you all enjoy the new summer home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 3, 2019

    I was looking for a price and the rep from Clayton Homes got all the stuff out and told me all about them. When I had a problem, he was out here in no time. I picked one of the houses and they had it built for me. But there wasn't enough cabinet space and I should've looked a little closer to see if I could get in some extra cabinets. Still, I would tell my friends to buy a house from Clayton.

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    Clayton Homes
    Response from Clayton Homes

    We appreciate your feedback, Barry! Thank you so much for sharing. We're glad to hear that your home buying process went well! We're also especially flattered to hear that you'd still recommend your friends to us! Regarding your cabinet space issue, we're going to look into it and see if there are any options for more space. We're also going to pass along that feedback to our Home Building Group!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 2, 2019

    I went to look at some of the homes Clayton Homes all had. Kim, the salesperson, helped me and she was the reason I decided to go with Clayton. I also worked with the owner. The application process was easy and quick. It took about maybe two weeks in total. They didn’t push me into buying anything. They just gave me all the information I asked for and a few days to think about it. We had to get a home pretty fast, so they worked with us pretty well. I got the Anniversary home and it was the second to the nicest. So, I’m very happy with it. It has three rooms and a giant bathtub bigger than a normal one and that was why I ended up choosing that house for us.

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    Clayton Homes
    Response from Clayton Homes

    Thank you so much for telling us about your home buying experience, Katlyn! We're so glad to hear everything went so well and that you enjoyed working with Kim. We'll be sure to let her team know! We're also thrilled to hear you're so satisfied with the home! Congratulations, and we hope that you'll enjoy many bubble baths in that big tub for years to come!

    Verified purchase
    Staff

    Reviewed Jan. 2, 2019

    I stuck with one person to cut down on some of the confusion in purchasing a modular home. So, I went with Clayton Homes. I had a good salesman, Monroe, who worked hand in hand with me and explained everything as I went along. I was impressed with his congeniality. He was also very complimentary and he sucked me right in. The relationship between me and Clayton's salespeople was very good and they’re nice people to have in the community. Clayton's overall process was also good and they kept me notified.

    But at the manufacturing level, they must’ve hired all the incompetence from miles around. I have a tub and they put a wood skirt around it. They also put in a new outlet. But the ventilation system is not working right and the master bedroom is very cold. They came yesterday and put in another ventilation duct in the floor. So it was a little better last night, but not really good. There are still some major problems here that somebody’s gonna have to deal with. But every time the fan comes on to heat the place, the return air is so high that it sucks air right in through from the outside. I had to get the AC people to explain that to me. I’ve been working with Clayton Homes here in Spotsylvania and they've been very cooperative and sympathetic to the problems. They also sent somebody right out. But these things keep showing up.

    When I came in in the bedroom, the electrical outlet was hanging out of the wall. Somebody just somehow stuck the receptacle in there and didn’t nail it down to a stand. Apparently, when they unplugged their Sawzall from a nearby receptacle, they pulled the receptacle right out of the wall. There has been a lot of stuff like that. Plus, I need to address the issue with the insulation in my ventilation piping. I also had a little trouble with the air conditioning not being what I thought it would be. The bill payer is uncomfortable. Aside from that, my front and my back storm doors won’t close and they never fit right from the get-go. They hit the door casing and as far as doors, I had to slam on past that to get the storm door to close.

    So far, I had 27 items that were pretty well took care of. Clayton got people down here and they were good people. They had no attitudes or anything like that. Right now, I’m about to launch a new punch list in a new billing. That's when they finish putting the building together, then everybody goes to work and develop some punch list of discrepancy or problems and submit it back to the contractor. I got a five-year guarantee on everything and I’m just playing along with the way they’re working and we’ll get them all fixed eventually.

    But my point of view is that I bought a new house with all new appliances and equipment, and all should be practically new. But Clayton does not have a good professional inspector, particularly with this house. It went out with a lot of discrepancies and I didn’t expect some of the problems that I'm coming up with now. It makes me wonder whether the people that are in the office understand what’s going on in the field. I talked with the salesman about coming out in the house and he said he has never been out to the house. All he does is sell them.

    Clayton has more than one person out there running the show anyhow and these are some things that somebody in the upper echelon needs to look at in Clayton Homes as far as quality control. Everything looks good when you get it, but it ain’t so good. I’m not trying to make any noise though. I just wanna get what I paid for and get down the road. But I’ve never been angry about anything. Their reps were very cordial to talk to at the home site and mostly, I was very satisfied the people at Clayton. But I don’t like the people they hire to do the skilled work. They certainly aren’t very skilled. I got a bath tub sent here right next to an outside wall that has no siding between me and the outside. So, that is one situation. I’ve been trying to get things straightened out since last May when we went to closing and things are moving along slowly. But they did get the first list worked out back in November.

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    Clayton Homes
    Response from Clayton Homes

    Glenn, we sincerely appreciate your detailed feedback. Thank you so much for taking the time to share all of your information with us! We're glad to hear that your home buying experience went so well. However, we're very sorry to hear about all of the issues you've had with your home. As far as the ongoing issues you're having, we are going to follow up with your Home Center and Home Building Facility and someone will be in touch shortly. Thank you again, this type of information is very crucial for our company in bettering our processes.

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    Clayton Homes Company Information

    Company Name:
    Clayton Homes
    Year Founded:
    1934
    Address:
    5000 Clayton Rd.
    City:
    Maryville
    State/Province:
    TN
    Postal Code:
    37804
    Country:
    United States
    Website:
    www.claytonhomes.com