
Clayton Homes Reviews
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About Clayton Homes
Clayton Homes is a manufactured home builder that offers an array of home types, from traditional site-built homes to tiny homes. With a focus on green building practices and multiple customizable features available, Clayton Homes can help you achieve homeownership within your budget.
Visit www.claytonhomes.com- Customization available
- Choice of quality home brands
- Energy-efficient homes
- Potential land restrictions
- Complex modular home financing
Clayton Homes Reviews
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Reviewed July 31, 2020
We were kind of referred to Clayton through a friend that Rex works with. We didn't have any difficulties with the process. It was relatively easy. They were very helpful in every step of the process, so we're very pleased. I live in the home and I like the spaciousness of it. We did upgrade on the appliances, but everything's set up so convenient and it's really a nice setup. Clayton did an excellent job. I was extremely pleased.
Thank you for sharing you experience with us, Diana! We're so happy that you had a wonderful experience!
Reviewed July 30, 2020
Back in 1989, I’d seen Clayton Homes putting a double-wide together in a nice spot. I looked at it and then bought it. The two guys back in ’89 that delivered had brought it. They put plastic down on the ground under the unit before they put blocks under it. This time, they had a bunch of goofballs and about two at work, and there was a lot of stuff they just didn’t do right. Plastic caved under it. I bought plastic but without even piers under it. Hard to see how I'm getting under there.
The finishing guys didn’t do what all they were supposed to. They sent service guys and propped the gable on one end before they left that undone. The service guys did it, it’s popped and coming loose. One of the corners was damaged and they had the corner to put back on it, but they just capped it over the other one, and it didn’t fit right. When they pulled the thing in, I showed them where the septic tank stuff was, and they wound up messing my field line. I had to put in another field line. They sent somebody out to work on it if anything was wrong with it, but it seemed like they were awfully slow. That end gable needs to be fixed. They burst up the corner deal down there and dragged it in. It should be replaced instead of another just capped over it. I got a commode that’s leaking out from underneath the commode or I guess it’s that seal. Clayton is supposed to come back on the 5th, next Wednesday.
Hi Michael, we appreciate you reaching and and taking the time to leave this review. We are going to confirm with the retail location the service schedule, and will make sure they followup with you. Thank you!
Reviewed July 30, 2020
Clayton Homes had the best plans, houses and financing. My daughter also bought a home with them. The openness of the layout and the ability to be able to modify it to meet my needs really stand out to me. I was able to add two feet onto the end, put a porch on the other end, and then completely redo my utility room. The reps were great at answering all my questions and my needs. It has been a long process for me and I still have a few things that have to be completed. Everything would have gone super smooth but COVID held that up as far as getting it out here. We also had bad weather during the time that we were getting everything set up.
Hi Diane, we're so happy that you were able to have one of our Clayton Homes customized to meet your needs! Please don't hesitate to contact us regarding any delayed service items.
Reviewed July 30, 2020
I liked Clayton Homes that's why I chose to go that route. But dealing with two of their home offices to get it started didn't go good. I was in limbo and going through a long process for several months for no reason. I had poor sales reps that I was dealing with at that time and it seemed like they were trying to work more for what they could get commission off in their pockets instead of helping me as a customer to get me in my home and get it done. It was an agonizing wait because I was homeless getting this process done. I told the employee there at the home center that the house that I was renting got sold because they knew that I was gonna move forward instead of buying it. I had got to move out so we were trying to get everything done in a timely manner. It went on to where it stretched and stretched and stretched for a long period of time because they were trying to be greedier and selfish about how much money they were gonna get out of the deal.
It finally snapped and came to me. My lender said we were ready to close but Clayton Homes couldn't get their numbers right. They were trying to charge separately for a lot of different things that were included in the package of when you buy a Clayton home. That was why I switched and went to the Georgetown, Indiana office. When I cancelled that home office and called them, I said, “I gave you all $1,000 deposit and I really didn't have to." It was like an earnest deposit. I was told by the home center’s manager that I was not getting that back. They did this and that. I told them they didn't do anything. The head corporate contacted them and let them know they owed me that refund because they did not use my money to do anything for nothing.
But when I transitioned and started using the Georgetown, Indiana home office, they got everything moving on the ball way better instead of me being in limbo and waiting. I called and asked if they could give me a simple answer. From there, they were honest and very helpful. They got the numbers right for the prices of everything to submit to the lender so we could go ahead, do the final closing and get everything done out of the way so I can move into my home. I'm still grateful to this day because I was living in hotels and I paid storage for a whole year.
The home is beautiful. I love my kitchen. I've always wanted a kitchen the way my kitchen is. As far as cost, it may have been the same if I would've had a house built. It’s got almost the same quality to me. But I'm satisfied with the house. I definitely would recommend anyone to go to the Georgetown, Indiana home office to get their Clayton home done.
Shoshawna, we're so glad that you took the time to share your feedback with us. Customer experience is of the upmost priority to us, and we take these types on concerns very seriously. We are happy that we were able to come to a resolution for you, and that you found and home that worked for you. We hope you have a great day!
Reviewed July 30, 2020
There was a lot of stuff that seemed like we had to do that Clayton should've done. My wife was on the phone every day for about three months straight trying to get everything lined up and I'm still waiting on some repairs from the factory but Clayton Homes is doing good. The trailer was damaged during transport and it’s probably the reason they’ve messed it up a little bit. It seemed like the dealer to factory communication is a little lost but they tried to do the best they could with what information they were getting from the factory.
I still got soft spots on my floor and squeaky floors. So, I’m not happy right now.. The first set of guys who came to repair it had no idea what they were doing. They had to redo all the linoleum in the living room and kitchen. They also put my sink downspout in sideways. It was almost at a 45 instead of a straight up and now, it has leaked under my sink. Some of the damage they did, being that they were only going through the floor, they said the factory would only do the floor one time. Some of it where they tried to hide their damage had made it to where the next guys couldn't fix it properly because they used the wrong stuff to try to fix it.
Hi Anderson, thank you so much for reaching out and sharing your experience with us. We strive to provide a world-class customer experience, so we're sorry to hear that you have experienced these issues in your new home. We will loop in the appropriate parties regarding your concerns, and we will be in touch with you.
Reviewed July 29, 2020
I ride by Clayton Homes about every Sunday when I go to church, through their dealership. Their rep was very good. Getting the home set up took a while because I put it on a lake lot. It had to have a lot of grading stuff to it. It took several months. But for the money, the quality is pretty good.
Hi James! Thank you so much for reaching out and sharing your feedback with us! We really appreciate you choosing Clayton Homes!
Reviewed July 28, 2020
I like the guy that walked me through the homes and the prices. We liked everything that we picked. We're happy with the home. The quality is really good. We've been very happy with the quality of the home itself. But there was a lot of false promises made as far as when things were gonna get done on time. It was all delayed. Some of the pieces to the house got ran over while they were in your yard. So those had to be reordered. Also, there were some things that needed to be fixed on the home.
When the house was several months behind schedule, I was told by the salesman that we've been working with the whole time that they were gonna make the first payment to make up for it. It wasn't until I got a call 30 days after that first payment was due and Vanderbilt was calling me that they told me that I was 30 days late. That was a punch on my credit. So I called Roy, the manager, and asked him why they didn't do what they said. He said, "Well, I don't pay for customer's loans. That doesn't happen like that." I told hem that he shouldn't have told me that. It went against me. He said, "Whenever they call to get a rating on me, you're gonna give me a 10 and I'll make your first payment." I agreed to it and he made the first payment. He pretty much blackmailed me into giving him a 10. I didn't like him.
Dustin, thank you so much for sharing this feedback with us. We apologize that you had this experience, as our upmost priority is world-class customer experience. We have looped in the appropriate management and will be using this information to better our processes. We appreciate your time.
Reviewed July 27, 2020
Clayton Homes is close to home. They're easy to deal with from where I live. From start to finish, buying the home took a little more than a year. It was a little slow, but it was okay. I've had some issues, but any modular home, you would have issues with it until it gets all settled onto the foundation. Just normal things. Clayton addressed any problems I've had ASAP. I call them, tell them what my problem is, and they get on it.
Hey James! Thank you so much for reaching out, and sharing this feedback with us! We really appreciate the honest transparency, as it helps us improve our processes daily.
Reviewed July 26, 2020
I've known about Clayton for years. I grew up in a Clayton home. Their rep was great. We went back and forth through changes. We got upgraded floors and cabinets. Everything took a couple of months. My home of is very good quality.
Cody, we're so happy for you! We hope you love your beautiful new home!
Reviewed July 25, 2020
The Clayton Homes rep was fine but there were a couple of little things that we were gonna try to do everything in the loan and were underestimated on some stuff, but it was not something I'd get worried about. But there were some issues with the manufacturing like one of the walls was crooked. You couldn't fix it unless you take the whole wall out. There was a spot in one of the bedrooms where there was the bottom of the wall starts out straight but once you'd get about a foot to 18 inches from the floor, the one wall was bent in about three inches. So the bottom two by four that those studs were going into was warped. Then there was some spackle on the ceilings that wasn't textured at all. You could still see the taping there. They brought someone out for all that stuff but they couldn't fix that deal on the wall. Everything else, they patched up everything and cleaned it up. They did great. We've been very happy.
Nathan, thank you so much for reaching out and sharing this feedback! We appreciate your honesty, as it helps us better our processes. We hope you and your family continue to enjoy your Clayton Home!
Reviewed July 25, 2020
Clayton's rep was really nice and informative. The quality of our home is really nice. I like it a lot.
Thank you, Tyler! We appreciate your review, and we are so happy that you love your beautiful Clayton home!
Reviewed July 24, 2020
Everything's gone great with Clayton Homes. They were good as far as communication goes. Everything was upfront. They gave full disclosure, kept me in the loop on everything that's going on and updated me. As far as the home, there are a couple of things on the outside that's kinda a future concern, but for a manufactured home, it's pretty good. It's sufficient.
Kyle, thank you for sharing your feedback with us! We are always here to answer any questions you may have in the future.
Reviewed July 23, 2020
Carl, the Clayton Homes manager, did great. I needed some help on the stairs. He made that arrangement. He made sure the information I needed and my questions were answered timely. He got the extra work. The sales lady that I had quit. So instead of putting me over to another salesperson, he stepped up and did it, which for a general manager, that's good. I like the spaciousness of my home's rooms. My wife loves the island in the kitchen. I feel good about the community.
Thank you so much, Steven! We really appreciate the kind words, and your feedback!
Reviewed July 23, 2020
My daughter, my son-in-law, and I were buying a home together. When we found that we didn't feel like we could afford a site-built home, we started thinking out of the box and thought about a manufactured home. We looked and verified there was a property we could afford to buy. We started looking at all manufactured homes. There was Solitaire in Roswell and we went there. There were some manufactured home dealers in Hobbs, New Mexico and we went there too. I also knew that Clayton was in Carlsbad and we went there.
We started looking a year prior to what we knew when we would be needing it because we wanted to be able to have a chance to look at everything. When my daughter and I went to Clayton that very first time, I was upfront with them saying we were not ready to buy for at least a year but we wanted to find out what they have and what they look like. They brought us into the office, put us in a little room, sat us down, asked us a few questions which we answered, showed us a little short video, and gave us pamphlets.
The salesperson who was a very young lady said, “When you're ready to come to buy, just come back and see us.” She didn’t even offer to show us a home. That really pissed me off. That's not customer service. As we drove away, I told my daughter we were not going back there. We went to Solitaire several times. We went to Hobbs a couple of times then we went to Clayton Homes in Odessa. I expressed to them my experience with Carlsbad and the lady that was there. She explained to me that they would love to sell us the home, however, she wanted us to be aware that there was gonna be a lot of red tape because of crossing state lines.
She answered all of our questions. She was willing to take us and show us a home. However, we picked the wrong day. It was raining that day and when we got there, it had stopped raining. By the time we finished what we were doing on the inside and she was going to take us to show us a home, it started pouring rain. We didn't want to go trampling and taking mud or anything in the home. At that point also, I looked at the time, and I still had to be back home to go to work. We needed to leave fairly soon so I didn't have time to sit and wait for it to stop raining. She encouraged me to try and go back to Clayton in Carlsbad so we did. This time we got a gentleman and he did the same things, but this time, he took us and showed us two or three houses.
My daughter, my son-in-law, and I ended up choosing Solitaire. The problem was that before we got that decision relayed to them, they had sold off the lot. They told us it was gonna take at least four months or a lot more before they would get another one of those homes in. We couldn't wait that long so after that, we went and looked again at Hobbs and Clayton. We found one in Hobbs that we liked the best. We went with it and were going through all the process. The loan company got back to us in terms of what the mortgage would be. We had told them we needed the mortgage to be less than $1,000. Once we found out that was $1,200 for a month, we went back to Clayton again, looking at the one that we bought, and we decided on it.
However, we made the decision in February and we didn’t sign the papers until August. We weren’t even able to move into the home until November. We easily could have waited out Solitaire and got the one that we wanted. It had more room for me and what I wanted it for. It's a better-built home. Having lived in our home for 6 months, the quality of what we got with Clayton is okay but I can't say that it's great. But I like that it's a brand new home. I shouldn't have to worry about anything breaking down and going bad.
We paid over $50,000 on it but my bathtub did not have a stopper in it. There's trim work that is loose all over the house. There should have been a transition strip from the living room carpet into the dining room linoleum and there’s not. Going from my bedroom into my bathroom, there's a cut strip and it looks like crap. I have contacted Clayton several times for this. I have provided them pictures. We ended up with black mold in my daughter's bedroom within a couple of months of moving in, and it was because my son-in-law had to take the wall panel down. It was the back of their shower which faced their room, and it was leaking. When I showed them the pictures on that, they did get somebody out here immediately. They did get that resolved, but they’ve never addressed the rest of our issues. On top of that, we have our front window which are two windows side by side. One swings, one does not.
Hi Karla, we sincerely appreciate you reaching out and sharing your feedback with us. We strive to provide a world-class customer experience, and we apologize that you experienced otherwise. We will be contacting the retail location where you purchased your home and ensuring these items are looked into. Thank you for your time!
Reviewed July 22, 2020
We liked the experience with the salespeople. A lot of the other Clayton Homes that we went to, the salespeople followed you around saying, “We wanna know what kinda money do you want to spend? What kinda payment are you looking to be in?” I don't like that. But over at Johnson City, they didn't do that. People know what they can afford to buy. When we looked, they said, “You go out, take a look. You see something you like, come back in, let us know and we'll talk about it.” We got what was already there because I liked what I saw and it was done the way I wanted it. I also liked the colors. The quality was decent. They were better than a lot of the others.
Our biggest struggle was we bought late in the year and the weather held us up from getting it. It took us about three months to be able to get in and get it moved here. We've officially moved in here in January and there's still a lot of things that need to be done and it seems like feet are getting dragged. There's some discrepancies with the people at Clayton on as to when to do things and when not to do things. There's a vapor barrier that has to go underneath the home and there's still some discrepancies on that. We still haven't gotten that done. Some of the people at Clayton say that it should’ve been done already. The manager at Johnson City told us that we gotta get our underpinning put up first. But that's kinda like putting the horse behind the cart. It seems like it would be something that would be harder to do with the underpinning up because they have to go under the house to do it.
We finally got our front door replaced yesterday. The door was messed up on the lot, which is understandable because they told us that people would go in and look at the homes and not close the doors and the wind would blow and catch them and warp them. They worked on the door twice before they decided to replace it. They put a bunch of shims in and it was so funny when the guys took the door out yesterday. About 50 shims fell in the floor. The guy said it was crazy. But when they replaced the storm door, they didn't send the door handle for it. But the guys were really nice about it. They even went to town and bought one and brought it back. But it wouldn’t fit and the guy said that’s because a lot of mobile home things are made where you have to go back to a mobile home manufacturer to get stuff. So he just pieced together what was on the old door.
When they worked on the door, my door handle was actually two different colors. The guys that was here yesterday tried to make things right. I've got four mini blinds that needed to be replaced and they brought out blinds and it had my name on the box. When they opened them up, they were the wrong size. It took them three tries before they finally got the right screens to put back in my home because there were screens missing and there were some that were messed up on the home when I bought it. They finally got them squared away a couple of months ago.
When the guys were here yesterday, they said that they would go back and let them know that the wrong blinds was sent out but I have no clue how long I have to wait for new blinds because it took me forever to get them. Also, I had to have the blinds replaced on my sliding glass door. The blinds fall off of it all the time. I had the guy put them back on yesterday. Now, this blind has only been up for a month and a half but it was messed up when the boy put it up. The boy said that he was gonna tell them that it wasn't right. Apparently there are some clips inside of it that were broke off.
I'm still waiting to hear about my bathtub in my master bath. When they brought the home out, I had to go through and clean everything before I could even move stuff in. When I was cleaning all the dust and fills out of the bathtub, I noticed that there was a puncture hole in it. I talked to somebody at Jiles about a month ago and I'm still waiting to hear about that. It seems like if you talk to one person then it's like everybody tries to make good with everything. But it seems like there isn't a chief at the helm that takes responsibility to try to correct things. The people that came out here to work on stuff have been great.
Lisa, thank you so much for reaching out and sharing this feedback with us. Here at Clayton Homes, we strive to provide a world-class customer experience while meeting your needs. Please contact us if you run into any further issues with getting items completed.
Reviewed July 21, 2020
The sales guy was very explanatory and kept me informed on pretty much anything I was asking. Dylan did an excellent job as far as communicating. But his bossman wasn't relaying messages to him or anybody else. As far as their communication with the upper management, it was very poor. Dealing with his bossman, Ricky, they would leave people in the dark after we sat there and communicated in person in the office about stuff. Ricky didn't let me know nothing. We are 10 minutes away for the the house that we were moving to. We would drive out there periodically to see different phases of the construction of the home. I had explained to Ricky as clear as day that I would like to be notified as to how their steps and procedures are going. My wife and I had a plan to make a photo album from the time it got cleared and for every step of the construction. But I wasn't informed on any of that besides for us just riding by there, being nosy and to see how far along things were going.
For first-time homeowners like us, we were both eager to see how everything was rolling. I work in construction so I already know the fundamentals of everything that goes on. But dealing with that individual, I was left in the dark, and the only light that was given was me driving out there seeing everything. But I love the home. The quality seems pretty good. I went from renting a little house probably half the size I'm living in now. I've seen my light bill drop significantly. I was paying $300 a month for my light bill in the middle of the summer for air conditioning trying to keep that little bitty house cool, and then now, I only pay $120 a month for a light bill and the air conditioner runs 24/7. So it’s a big difference.
We had moved in a week before Thanksgiving and ended up hosting Thanksgiving at our house. My favorite part is the kitchen. Growing up as a child to my adulthood, I've always lived in a house or home trailer where it had a small kitchen and you could only have one or two people in there. But where I'm at now, you can have 10 people in the kitchen and you barely start feeling congested. There’s so much space to move around the big island.
Hi Juan, thank you so much for reaching out and sharing this feedback. We take communication with our customers very seriously, and we apologize that you didn't have the best experience with that. We are so happy that you love the home! It's awesome that you can host large family gatherings, and that your light bill is cut! We hope you have many more Thanksgivings in your home!
Reviewed July 20, 2020
Never did we ever do business with a company like this, they take absolutely no pride in hiring qualified subcontractors, we feel like we're in a nightmare from hell. Our land has been destroyed by tree demolition, house is being put back together sloppy, our siding is all lumpy and dented and mismatched color, everyone hired to come out starts and never comes back to finish, house was on sale at the lot they pulled it from and they charged us full price. We were offered with all furniture, then during construction they breached our trust and took out dining room set, they snuck it off the property in a trailer by one of the subcontractors, on top of all the horrible work we were told by the sub contractor that took the dining room set they were told to rush it and get us in and after were in we can file claims, when these people are on the job site and should be doing it right the first time, no work ethic at all.
Now because we won't let them walk all over us, we've been threatened two times by GM and his subcontractor to have worked stopped. We were also promised well would be in first because we closed on our other home in June 2020 and were living in a camper, no water yet after a month, we've had workers tell us they'll be here and we wait and they're no shows no call, no professionalism at all. The GM, has been bad-mouthing my husband to his subcontractors just because we're upset at all the issues were having.
No one buying a home should ever have to go thru any of what we've had to. The only ones that did good work so far was HVAC, and electrician. They actually showed up when they said and on time and finished early. July 19th 2020 We're still not in the home. We're living on the property with no water, we use gallons of water daily and a generator, we go to hotels for full showers. 150k house we're paying insurance on and were living like squatters. We contacted Clayton corporate and it was like I was talking and no one was really listening.
Reviewed July 20, 2020
The salesperson was a really good guy. We enjoyed him a lot. We've almost had this house for a year now. He's been good as far as checking up on us and how we are liking the home. But we still have stuff that's not finished in this house. It's a whole saga. We got it delivered and they tried to put the old trim back in. It was terrible. So we called them and told them about it. Then we had some floor issues, where the floor was coming up. All they did was glue it down. We also had the sink issue where the sink was mounted too far back. Anytime that you turned it on, it would hit the back of the sink and water was going everywhere. They said they would replace the counter.
When they came over here, they just patched and moved it forward. They didn't replace the counter. We had a rusty window that they replaced but they didn't replace the outside vinyl. You can see that it still has the rust. I went and bought a trim gun and an air compressor to start fixing the trim because they still haven't been back out here to fix it. The trim is fine now because I fixed it. But it was coming apart.
We've had an issue with the paint on the roof. There was a big crack there and they came out here and fixed it but they said we wouldn't be able to see it anymore and that they patched it. But clearly, there's a big line on the ceiling. Then the lights above the island have paint splotches on them. So a lot of the trim has paint splotches. Our bedroom door doesn't stay open. It swings. When we told them about that, they just left new hinges with us. They didn't put new hinges on it for us. The tech said, “Well, let's just see if it does that again.”
Our front door is bent. You can see daylight in the front door. The bathroom door trim is the wrong size trim. There's a half inch gap in the trim. I tried to fix that this morning with the trim gun and I can't fix it because it’s just bowed out. It’s the fat trim, so when you try and close the door, your hand hits the trim before you could even close the door. There's a lot of problems. This house was put together poorly. Some of the spots in the floor has sunk that I can run my foot over and I can hear it hit the board. They told us that this was a brand new house and it's been sitting in a lot since 2018. So it was a brand new house that no one has lived in, but it's been sitting there.
Some of the trims in the house are too short. They didn’t cut it to the right size but it was close enough so they just left it. The cabinets still have pencil marks where they were measuring, and then where the corners meet on top of the cabinets, they cut it too long and it's pushed out. You could see cracks in the top of the trim of the cabinet. Then one of our cabinet doors on the islands just fell off. The drawers completely fall out and then you can see a big crack where the island splits.
Anytime that I talked to them, they said, “Okay, we'll set up another time to come and do it.” It would be a different guy pretty much every time. Then when they come out here, they find something new and say, “Okay, we'll just order that and then we'll be back out here.” And then it never gets done. So I paid $114,000 for this house and that's supposed to last me 20 years. But I haven't even been living in it for a year and it's falling apart. I'm kind of stuck because there's nothing I can do about it, I already bought the house. I’ve followed up too many times. I’m tired of following up.
Hi Brandon, thank you for reaching out and sharing your experience with us. We're sorry to hear that you're experiencing these issues, and we'd like to loop in the appropriate parties for support. We appreciate your patience as we look into these items, and we'll be in touch with you as soon as possible.
Reviewed July 19, 2020
This was our first home we ever bought and Clayton could’ve explained more stuff to us. Like, what did they call it, the lineups, the system to connect your septic and all that and stuff to get your electric. I needed someone who would’ve explained more to me the lineups and the system to connect your septic to get the electric to me. No one told me what those were so I didn't know that we needed to get that. But overall, it's a good starter home. We're loving it.
Hi Raven, thank you for bringing these matters to our attention! Making sure our customers are setup for successful home-ownership is something that we take very seriously. We will be sharing your concerns with the appropriate management, in order to improve our communication processes.
Reviewed July 18, 2020
My daughter purchased the home. I took her there to purchase it. The process of buying the home took an hour. The quality of the home is excellent. We're just having problems with getting the material to fix the place up that we found because the place is settling and sliding. That's not going very well. But other things were done real well. I called them to fix things and they got me to the right people.
Hi Elizabeth, thank you so much for reaching out and sharing your feedback with us regarding you and your daughter's experience! Please contact us regarding and future concerns, and we will make sure to get in touch with the appropriate parties.
Reviewed July 17, 2020
I had a good experience and a bad experience at the same time. The in-between was not good, but it was all made right so I’m happy. When we were purchasing the home, Clayton Homes' general manager at the store here in San Angelo and the salesperson were both amazing. In the middle of us buying a home, they both got transferred to Amarillo, Texas. With the new people that came in, the experience turned into a nightmare. What I had to do was to call those people back in Amarillo and get them re-involved. They straightened everything out for me. They made me happy. My ultimate experience was good, and I'm very happy with my home. It's well-built and well-insulated. We have it as a second home at our lake property. Everything has worked great. With the AC, the house stays cool in all the rooms. We love everything about the home.
Hi Bryan, we're so happy that you love your new lake home! We apologize that things did not go 100% smoothly for you, but we're grateful that our teams were able to turn this experience around for you! We truly valur you as a customer!
Reviewed July 16, 2020
Robert was a fine salesman, but then at the end, there were some issues with him. I'm not sure if they let him go or if he quit voluntarily. At the time, from the start until I got the house, everything went great. Any question I had was answered, and a couple of things I wanted changed in the house were done successfully. Everything was in good shape. I was very happy with the house. However, I'm not happy about the location. If I knew it was would be like this I would've chosen a different place. The lot itself is nothing but rock. I have so many rocks in my yard. And then, the whole location is in an HOA community but they don't do what I think a HOA is supposed to do as far as keeping the community looking good. If I could, I would move the house to a different location, but that's not possible now. I'm just trying to make best of it over here for now.
I'm just by myself so I didn't really need a dishwasher. Otherwise, if I had one, I would have to stack the dishes for a week at a time. I would've rather wanted a cabinet covered in that spot and they did that. They took the washer and our dishwasher out and put a cabinet in the space in that area. I was very pleased with that. Also, the homes now, they come with the solid glass door for the front door. I didn't want that. I wanted a combination door so they changed that out for me also.
Everybody there at Clayton that I've talked to has been very helpful. You go in there and they speak to you right away and see what you need or ask, "Do you have any questions?". If I ever have any questions or call up there for something, Jay is the one I talk to now. He handled everything. Every question I had, he could answer it. Or if he didn't know it at the time, he would find it out and get back to me.
Initially, when I was first looking at the homes and deciding what I wanted, I had to put a deposit down on one to hold it then. And then, I was told by Robert that the downpayment had to be separate from that. Then when everything was done I would be refunded that $500. When it was all said and done, Robert was gone already and nobody knew about the deposit. But when I was working with Jay, he found everything out and I had the deposit back within seven days. He really did good so I told him that the survey would come out real good for me and I would recommend anybody to go to Clayton. I told Jay about this area and that if knew it would be like this, I would've chosen a different place. He told me I could always sell it and come and pick out another house or pick out the same one as I have. I love the house. It's gorgeous. I told him I might think about that if I get too disgusted with this area.
Gerri, thank you so much for reaching out and taking the time to share your feedback with us. We thrive on customer feedback in order to better our communication processes. We will forward this feedback to the appropriate management and their respective teams.
Reviewed July 15, 2020
Clayton's salesperson was good at telling a lot of lies about how the process was gonna go, what was gonna happen, when it was gonna happen, what's included and what's not included. Nothing he told us was fact. So, we're very disappointed with our whole experience. A week after we signed papers, the salesperson was transferred to Tulsa. He got some kind of promotion. The first couple of times we called him, he called us back and talked to us about stuff, and then after that, he completely ignored us. He never answered another phone call and never returned a phone call. We ended up having to deal with April. We just have to talk to them to try to go through the rest of the process. It was very frustrating.
Clayton delivered a different home than what we applied for. So, the exterior was a different color. It's still nice. We didn't object to it. But they kept it locked, so we couldn’t go in until they were done setting up. Then we went in and everything on the inside was a different color than the scheme we had picked out. All the countertops were supposed to be black, but they were all brown. The wall color was different. The built-in cabinet doors were all a much lighter color than on the one we looked at.
They didn't wanna change the home. They didn't wanna come back out and get it and bring another one. They offered to build like 4x4, landings at the front door, and they said that they upgraded the skirting but the skirting that we talked about with our sales rep is not what they initially put on it. They put the really cheap vinyl stuff and we had asked for the cement board. So, they counted that as part of the upgrade for their error. We had already lived in our camper for a long time. There are three of us plus five dogs. Everybody's nerves were frayed, and we were so irritated at that point that we just said, “Screw it. We’ll just make do with what we have. Let's just get it done and got it over with.”
Hi Wanda, we appreciate you reaching out and sharing your feedback with us. The lot model you first saw on the lot was a 2018 model and those colors had since been discontinued. The team explained this to you regarding the different colors in the home that was ordered. We're sorry to hear of your frustration, however, we feel as though we have been completely transparent regarding all of these items.
Reviewed July 14, 2020
So to start we had a pretty good experience with the sales man and it went down from there. We were charged for a lot of things extra but the main thing is the property it is a mess still and we are in the house for over three months and it’s looking like it going to cost us double because we are going to have to hire someone to do the work. The trailer was set in wrong to start with but I walked the house and said it was ok but that’s where I made my first mistake. They set it so far up from where it should have been I have no front yard. It’s all hill and once we build a porch there won’t be any yard at all.
I have had nothing but a big run around with Clayton Homes in Chillicothe. I’ve had three knee surgeries and I can’t even walk to property and we have already had to buy a new blade for lawnmower. We can only use a push mower. The yard is like you're hiking in the forest maybe even worse. I just don’t understand how we can be made to have to hire someone else when we paid for the yard work once already. There’s so much more I can say but not trying to write a book. If you want to email me I will be glad to share the rest of the story????
Frank and Rhonda,
Thank you for sharing feedback regarding your experience. We're sorry that you are experiencing these issues, and we'd like to loop in the appropriate parties for support. We will be reaching out to you privately to further look into the matter. We appreciate your patience!
Reviewed July 14, 2020
Working with Clayton was a pretty smooth process from start to finish. Their salesman was pretty informative. Any questions that we had, even if he didn't have it right then, he was quick to get the right answer. So we were pretty happy with him. Anything we wanted to know, he found out so we got a lot of information on it. We love our house. It's more than what we expected. It's a great house. We really enjoy it.
Trent, we are so happy that Clayton Homes and your home buying process exceeded your expectations! Enjoy your beautiful new home!
Reviewed July 10, 2020
The home buying process at Clayton was very easy. I couldn't ask for anything better. Their manager Tracy was outstanding. If I had any questions, she handled it right away. Instead of a window at the dining room, we wanted a sliding glass door for our home. Everything was taken care of whenever I talked to her. We got a top-notch quality home.
Hi Troy! Thank you so much for taking the time to share your feedback regarding purchasing with Clayton Homes! We're so glad to hear that you love your home!
Reviewed July 9, 2020
Clayton Homes had good customer service. The process with their rep was good as well. He answered all the questions. The quality of the home is great too.
Thank you so much, Belinda! We appreciate your feedback regarding Clayton Homes, and we're so happy for you on your beautiful new home!
Reviewed July 9, 2020
We were deciding whether we were gonna build or put a manufactured home up. My credit was good enough and I didn't have to put my property up so we shopped around and came up with Clayton at that spot over there on Memorial or Mango. I liked that Kyle, the rep, gave me the key and told me to look instead of harping on me. When I was done, he asked what I thought and which one I liked. It was hard to make a decision but I had to go with the price. Clayton did a good job and the people we dealt with were awesome. Everything you called about, Sarah got on it.
The home was sold as is and everything that was in it stayed in it. It’s a manufactured home and there are a few flaws in there but whenever I called about a problem, they sent somebody right out and fixed everything. When the house was moved, it had a tight fit where it was going so some things got damaged in the process. They sent people out and they wouldn't even let us in there until everything was fixed.
Victor, thank you so much for sharing your feedback with Clayton Homes! We love that you were able to purchase your home with all the amenities in it that you wanted!
Reviewed July 8, 2020
We love everything about our Clayton home. We've had zero issues with it. We took the stove out and we had it updated. It was a smart home and it already had the upgraded installation. We like our electrical bill. We were paying 220 in our area a month. Our last bill was $82, so it was a big change. The sales process was really good. We went through Clayton Homes in London. Jim was our sales rep, and he walked us through like an elder hand and got us to the end of it.
Hi Darylalen, thank you so much for sharing your experience with us! We are so happy for you! Not only do you love your home, but this home is saving you money on your electric bill. We're also pleased that the retail team you worked with exceeded all expectations.
Reviewed July 8, 2020
I thought that Clayton Homes was reliable and I found what I was looking for with them. I communicated with them by email and phone and those were fine options. The consultant I worked with was great and dandy prior to signing the papers, but after that, I got reluctant help from anybody. Also, the quality of the home was rubbish initially. I had three out of the four appliances that would not work and my waterline had a nail hole shot through it during the build. It was so dirty that even after I had lived here for two months, I told them that the place where the hot water tank is needed to be cleaned up. Clayton local set someone out here to clean it up but he didn't do it.
Aside from that, the dishwasher was not hooked up to water and the microwave had a pinched wire. They came out and fixed it but they didn't change the wire. It still didn't work and I feared that it would set my house on fire. They finally came back, put it in a new microwave, and took out the one with the pinched wire. Then, my microwave worked. But it had been a nightmare and those are dumb workmanship stuff. I also had a storm door that was messed up. It was among the first things that I reported and it was the last thing that was fixed. Initially, they sent someone to fix it and he did something to it but made something else go bad.
That was the way their work was. They would fix one thing, then they would cause something else that causes something else to fall out of kilter. But they have done a lot of work and they've almost rebuilt the house since I've had it here. They got everything fixed now, except for one. I asked for compensation for the wrong bath shower that they installed and they didn't ever mention that. So, I felt like they should pay me for something that was wrong but couldn't be fixed because it hurts the resale value.
Hi Jimmie, thank you for sharing your feedback regarding your experience with Clayton Homes. We apologize that your experience wasn't satisfactory, but our team has worked tirelessly to make sure you have the best contractors out at your home to resolve all issues. We hope you are pleased with all servicing items as of now, and if you should run into any future issues, your home warranty is good until 12/4/2020.
Reviewed July 7, 2020
If anyone is looking to buy a manufactured home do not go to Clayton! We have been fighting with them for over 18 months now to get things fixed. Before our 12 month warranty was up I made sure that they had a list of everything that we were still waiting on listed. I knew they had a new service manager and wanted to make sure that she knew everything. Contacted corporate. Finally got the smoke detector fixed after 18 months!
Just received a phone call. They will provide some of the parts but we will have to pay someone to come out and fix it. They are not honoring their warranty and this is stuff they have known about since our house was delivered! Clayton damaged our countertop during delivery and replaced it. They drilled through the countertop when installing. They are now not fixing it.
Anytime we get a good rain my hood vent leaks. Not being fixed. Cracks in my ceiling they “fixed” now looks worse than it did. Not being fixed. Siding has been falling off for almost a year. Not being fixed. Crack in my shower seat. Not being fixed. My uncle purchased a home from them after me and had to replace his roof among other things because they wouldn’t fix it even though his house was under warranty!
Hi Brooke, thanks for reaching out regarding your experience with Clayton Homes. We strive to provide a world-class customer experience to everyone through the joy of owning their own, beautiful home. The home center you worked with has visited your home numerous times while under warranty to repair items. As stated by their team as well as Corporate, with the home being over 7 months out of warranty, we are willing to offer the parts free of charge, but will not be providing any repair service. We feel we have gone above and beyond to make sure that you all as our customers are happy, and we have explained that these items would be considered home-owner maintenance.
Reviewed July 7, 2020
I went shopping around for a home and Clayton had the best thing that fits me. I went through an easy home buying process and their rep provided good service. The home I got is of good quality and I'm happy with everything.
Thank you for the kind words, Alexis! We're so happy that your buying process with Clayton Homes was so "easy"!
Reviewed July 7, 2020
My parents bought a home from Clayton and since they were the most willing to work with me on my down payment, I also went with them. The process was pretty streamlined and they made it pretty easy. The best thing for me is I put in for it one day, then they called me a couple of days later telling me that I was approved and I just got to pick my house. I picked the one I wanted and it was already in the park. Then, I put in a new rack in the master closet and installed black iron pipe instead of the little wire racking that was up.
The home buying process for a mobile home is a little different than for a regular mortgage and Clayton's rep explained things well. The home that I bought from Clayton was new and that also makes a difference. I didn't have to go through an inspection like you would on a home and I didn't have to drive all over town looking at houses. I was able to go to one spot and look at the home that I wanted. The virtual tours on their website are awesome because you can see it all and that makes it easier for a person to decide whether they want to look at the house or not. Plus, you're getting a brand new home so any blemishes at all will be fixed and they've been great about that. Any issue I've had, there had been no delay in getting it fixed. So that's been great.
All in all, I had a good and painless experience with Clayton. The quality of the home is less than desirable but I knew this going into it because my parents have a Clayton home. Everything's so fragile. You bump into a counter and the laminate rips the edge of the counter off. I've already got to have them come out and redo the floor as well as the closet because the nails are starting to rip through the floor. It's just poor quality as opposed to some of the other homes. I know other people that have homes through Trading Post and they're much better quality. But you get a much higher price tag with them, so you get what you pay for.
Hi Phillip, we really appreciate the detailed feedback that you've shared! We thrive on customer feedback in order to better our processes, and we will be sure to forward your concerns to the appropriate parties.
Reviewed July 6, 2020
I went through a good home buying process at Clayton when I got my lot model from them. However, it took them so long to get my air conditioner. They kept putting me off and I lived in my house for at least three months with no AC. They said they sent my request over to the AC people. When I called the AC people, they said they never got it. Still, Clayton's reps got to me as soon as possible.
Thank you for the kind words, Christian! Please let us know if you are still experiencing issues with servicing on your air conditioning.
Reviewed July 6, 2020
Everything went fine with Clayton Homes. It was just an easier process with them. The rep was wonderful too. She was with us every step of the way. Every time I needed her and called, she was always there. She never strung us along. She was always very helpful. We love our new home. The quality of the home is good. Everything's so up to date and we don't have to fix on anything. It’s just an all-around nice home.
Thank you so much, Shenika! We appreciate this wonderful feedback! We're so glad that you had a wonderful customer experience!
Reviewed July 5, 2020
The rep from Clayton was wonderful and nice. I bought a used home and I like it. The quality was good as well as the experience with Clayton.
Thank you for the kind words, Guy! We appreciate you!
Reviewed July 5, 2020
We have shopped around everywhere, Midland, Las Cruces, other parts of Texas, Lubbock, Carlsbad and Roswell. When we went to Las Cruces where the rep originally was, she told us, whatever we wanted, we can get. That was why we went with Clayton. The overall purchase process was great. However, right now, we're not feeling too good about the quality because we have to get the inspector to come out and look at it. There are a lot of things that need to be finished. They came the other day but brought the wrong paint. So, they have to come back. But overall, they're a great company.
Reviewed July 4, 2020
Clayton was the only ones we looked at and Joe, the rep, did everything he could and gave us stuff that he didn’t have to do. But with people coming to fix the drywall and stuff, I had to go up to managers before I could get anything done, because they wouldn't come on. Still, Joe was great even after he sold us the home. He was still answering questions and he went over and beyond for us.
Hi Paige, thank you so much for reaching out and sharing your feedback with us regarding your purchase process with Clayton Homes. This feedback will allow us to better our processes.
Reviewed July 4, 2020
I signed my paperwork in October and I was in my home on the 28th of November. They were really good and very professional. Answered all the questions and everything that I had. It's a good quality home. I don’t have any problems with it.
Reviewed July 3, 2020
The Clayton reps whom I worked with were professional and knowledgeable. They broke the home purchase down and showed a slideshow of what we'd be paying them. They told me how long I would be paying and what would be going into our contract. So far, the home we bought has been great. However, the process of getting the home set up perfectly has not been that good because they haven't been really hands-on with coming out and fixing stuff they're supposed to fix. When the home was moved, it got cracks in it and they said they were coming to fix that. Plus, some of the wall plugs didn't work when the home got set up. Those still don't work yet. Clayton says they're backed up. When their techs come out to our place, the plugs would work for a day or two then do the same thing.
Reviewed July 3, 2020
Over at Oakwood Homes, they were fantastic. I also love that the house is bigger and I love that it has air conditioning. For a house over $100,000 though, you'd expect it to not start falling apart right off the bat. With the amount of breaks, I don’t like that we keep having to have somebody come out for repairs. The kitchen faucet handle kept falling off and we lost some aluminum siding. The door frames still weren’t put in right too. In fact, we’re still having some trouble with certain door frames. However, when I need stuff fixed, they take care of fixing the problem and they do a great job. They were able to come out, except for the pandemic. We couldn’t do that during the quarantine. Overall, we still like the house. We enjoy it and we love that there’s no carpet. They listened to everything we asked for that we got.
Hi Sharon! We want to thank you for sharing your experience with us! We hope you love your larger home! We're sorry that you've experienced some issues, but we're glad to hear that the location to you are working with is on top of repairs needed. We hope you enjoy your beautiful home for years to come!
Reviewed July 2, 2020
One of my co-workers I used to work with introduced me to Clayton Homes. My wife and I both like the way that the house was designed and set up on the inside of it. We got some things in case we needed to get it customized later on down the road. The purchase process went smoothly for the most part. They are waiting on me to get some stuff done, so they could come out there.
Hi James! Thank you so much for sharing your feedback with us! We are so excited for you and your family!
Reviewed July 2, 2020
The rep I purchased my home from at Clayton was very easy to talk to and was very helpful. So far, my favorite thing about it is that it's custom-built. We downgraded it to a Farmhouse Flex. For the main bath, I told the builders to leave the bathtub out and put one big shower in. They did that and put some shelves where the other shower would have gone. In the laundry room though, the door opens to the inside and I would rather have it coming out. Currently, when I open the door to the inside, the space is so small that I'm almost bumping everything going in.
Plus, the dryer plugin is stuck five inches from the wall so I can't set the dryer back against the wall. If the dryer is pushed as far as it would go, the vent would still be halfway to the side of the dryer such that I have to take my vent hose and run it around. This can be changed but I have to run the hose in a crooked way and that takes up space also. If the vent and the plugin were on the back wall, there would be no problem.
Hey Darren! We really appreciate your feedback regarding your home purchase! We're happy that you were able to customize your home to meet your needs. We would recommend that you contact your retailer regarding any changes or repairs needed.
Reviewed July 1, 2020
When I looked at Clayton's product, it looked nice and the price made sense for the quality. I went with them and the purchasing process went well. I worked with a young rep without a lot of experience. Still, things were simple and what he didn't know, he asked his supervisor. It's been crazy though as the sale has gotten into the COVID period but Clayton has always been in communication with me. I've never had an issue with getting a hold of somebody. Anytime I called, they would eventually get back with me.
Doice, thank you so much for reaching out and sharing your feedback with us! We are so pleased that you had a wonderful experience! We love how your home consultant was honest and thorough with you, and that he asked his supervisor questions! We hope you continue to have a good experience throughout the rest of your setup process!
Reviewed June 30, 2020
We picked out a Clayton Home and then the home wasn't gonna be ready for four or five months after I'd already given them the money. There's a lot of things wrong with it, but they're taking care of the issues now. Everything ended up changing. The general manager out of Mabank, Sonny, went above and beyond for me. He's a really impeccable guy.
Hi Christopher, we appreciate your feedback, and your patience as we work to resolve any issues with your home! Please don't hesitate to reach out to your retail location if you have any further concerns.
Reviewed June 30, 2020
I went over to Clayton Homes and picked a couple houses that I liked. Then I took my wife over there but I took her on a bad day. She wasn't feeling good and she didn't like any of the houses. So we went back when she started feeling better and she picked out the house we’re in now, which was my first choice anyway. It's just nice to be able to come home and sit down. My wife has a nice kitchen to work in with great storage, cabinet space and counter space. We just really like it. We like everything about our new home.
However, I noticed that in the subdivision where we used to live, Clayton went and bought a lot themselves. I guess somebody had bought a house and put it in there and that thing was set up, tied down, power run, water run, and ready to be moved in to in about six weeks. On the other hand, it took us about four and a half months to move. When we went over to Clayton and picked out the house we wanted, we gave the consultant a right good-sized down payment and they got the house over here after we did all the paperwork. We paid them the remainder on the house but the house sat here from the middle of November until January before they ever did anything substantial to get the house ready. We didn't get to move in the house until March. But since then, every time I've needed Clayton to come over here, they just jump all over it. So overall, we're pretty happy with them.
Also, the thing I like the best is the heat and air conditioner. Where we lived before for almost 15 years, we never had heat in the winter or air conditioning in the summer. We had to cool one room, like the living room and the bedroom, with window units and then heat it with an electric baseboard heater or the little small electric heaters. But today, with 90 something degrees out, I walked into a 72-degree house and it's so nice to know that.
Hi Stephen! Thank you so much for sharing you and your wife's experience with Clayton Homes! We absolutely love to hear stories like yours, because our number one goal is to make home-ownership dreams a reality. Congratulations on your beautiful home!
Reviewed June 29, 2020
My friends were living at a manufactured home and they said that they were happy with it. I also called a few people who were eligible via construction and therefore may not appreciate Clayton, but manufactured homes are different than they used to be. Clayton's homes had better floor plans, too. When we went in, we saw something that looked appealing then we talked about it and made our decision to go with Clayton. The home buying process went really well and they were very easy to work with. They checked all the boxes and covered all the bases.
The person who assisted us at the time was very good and was not high pressure. She gave us plenty of time to look around and think about it. Plus, she addressed any question we had. It was a really good experience overall, but the quality of the home isn't the best. We’re still having people come out and COVID kind of caused a problem. We moved in in February, then COVID hit in March. Now, we're just getting back to whatever thing that they've seen that was an issue that they've tried to resolve.
Hi Edward, we appreciate you reaching out and sharing your feedback with us! We're happy to hear that you had a wonderful experience purchasing your home! We look forward to completing all service items on your home, and we appreciate your patience as we continue to navigate during this time.
Reviewed June 28, 2020
We looked for about two years at different lots and the home that we liked was at Clayton. We liked the big living room, bathroom, closets, kitchen, and everything about it. We went through three different salesmen but the one that sold us the trailer towards the end was great. He was very helpful and he still calls and checks on us. So far, I love the quality of the home and we haven't had any problems with it. We’re still waiting for them to come out and do another service, but other than that, everything's been fine.
Hi Kelly! Thank you so much for sharing your feedback with us! We're so happy that you found a home that meets your needs! We love the features you picked out!
Reviewed June 27, 2020
The person I purchased my mother-in-law's home from at Clayton was very nice and knowledgeable about their products. Plus I liked the flooring of the home I ended up purchasing for her.
Thank you so much, Sherry! We are so happy that you found something that works for your family member! We hope you all enjoy it for years to come!
Reviewed June 27, 2020
The home buying was excellent. Clayton Homes was professional and helpful. They made the process easy. We love our home. The favorite part is the kitchen. I am a cook and I’ve got the island kitchen. So, I love having all that extra room. We purchased it in July or August, and we finally moved in in November.
Lindy, thank you for your kind words! We are so happy that you had such a wonderful experience with your home buying process with Clayton Homes!
Reviewed June 26, 2020
Selecting our home and getting it delivered was a piece of cake. We liked the way Clayton was built. The price was good. Our salesperson was excellent and knowledgeable. I was so pleased with her. She greeted us before we got into the office, and then we were greeted by the manager. We paid cash so that's why we take such good of our home. However, the person doing the minor repairs and touch-ups was horrible. I refused to let him back in my house after a day. He went out of town then he wouldn't come back. I had to get in touch with somebody and they sent the warranty people here. But all my repairs are still not finished because COVID-19 came out. Clayton Homes should have better people repair the house and do the touch-ups.
Hi Hope, we sincerely appreciate you sharing your feedback with us! We are so happy that you were pleased with the price and experience while purchasing your home! We will be following up with you as well as the retail team you worked with to ensure that all service items are completed!
Reviewed June 26, 2020
Some other people in the area had purchased from Clayton Homes. They also had a better selection than anyone else in the close vicinity. I live close to Elizabeth City and there was absolutely nothing on the lots there. Lottie, the home consultant, was great throughout the whole thing. We were looking for an open kitchen with a bar. In the master, we had the big walk-in shower that we got along with the closet that was not attached to the bathroom. Everything was about like we expected. We, however, had a water leak when they hooked that up in the bathroom at the end of the trailer. But, everything else seemed to be fine.
Christopher, thank you so much for sharing your feedback with us! Clayton Homes thrives on customer feedback such as yours in order to continue to improve on our processes. We are so happy for you and your family!
Reviewed June 25, 2020
Clayton had a unit that was used, new, and they gave me a very good price on it and it had everything that I was looking for in a trailer. The purchase process went fairly well. At one point, there were some discrepancies on the follow-up and what that was supposed to look like, and we had a misunderstanding on that. But in the end, they followed through with flying colors and did everything they said they were gonna do. Jeremy, the project manager, was exceptional. He made sure everything was met to our satisfaction and that he met all our expectations. I was happy with the overall experience. I'm very satisfied with the product and with the follow-up. I would recommend Clayton Homes to other people and in fact, I may be looking at it as my own home as I get older and retire.
Thank you for sharing your feedback with us, Richard! We sincerely appreciate you recommending Clayton Homes to your family and friends.
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Reviewed June 25, 2020
The buying process went pretty smooth. Angie was the person who helped us out. She was professional. We told her what we wanted and she went straight to the point. She didn't try to sell us anything extra, so it was good. We like all of our home. It is nice to call something ours -- we have been renting for a while and we decided we pay as much as we paid in rent and that we can get a house.
However, most of the people they get out are contractors and they did not clean up after themselves very well. They would get here at 10 o'clock in the morning to do something simple and wouldn’t leave until 9 o'clock at night. And then, they spent two days here like that, and then went back and told Clayton Homes that everything was finished. There was like insulation hanging out and the boards from shipping that hold the plastic bound and it was still on the house. There were a lot of stuff that they didn't do for the amount of time that they were here. They were also supposed to come back and do some more things but they haven't. But it was all things that I could fix on my own so I went ahead and fixed that. Overall, however, we are really happy.
Hi Danny, thank you so much for reaching out and sharing your experience regarding your home buying process with Clayton Homes! We're sorry to hear about the experience you had with the contractors working on your property. We thrive on customer feedback such as this in order to better our processes, and we will be looping in the appropriate management in order to improve these issues.
Reviewed June 24, 2020
The home buying process with Clayton was very easy, comfortable, and downright to the point where I need it to be. The home consultant was pretty good. I love Johnny. He was upfront about everything. I bought a lot model so I knew I was gonna have issues with it because it sat for about a year. But they've come out and fixed everything that I've asked them to. The lot models need to be taken care of and looked through more. Nonetheless, the quality of the home is amazing.
Hi Matthew! Thank you for sharing your feedback with us regarding Clayton Homes! We are so glad that you're happy with your purchase!
Reviewed June 24, 2020
We were looking for a four-bedroom, three-bath with a master on one side and the other three bedrooms and two baths on the other. We also wanted two separate living areas, and Clayton Homes had the floor plan that we liked. The sale with the salesperson was good. Her name was Tammy and she was a great salesperson. We were told things that they’re really doing, but it wasn’t a killed-the-deal kind of deal, so we just moved forward and disappointed, but thought, “Well, we can live without that. We’ll just move forward.” We were on a time constraint.
After the sales, their customer service was absolutely horrible. On the setup of the mobile home, they’re supposed to send a crew out to get the home set up and ready to move in, and they sent a crew out that did not know what they were doing. They tore up more than they fixed. Then we were told that a professional cleaning crew was gonna come clean it before we move in. The crew didn’t know what they were doing.
We made multiple phone calls to the manager at the local Clayton Homes where we purchased, and he told us that he had full confidence in these people and that they knew what they were doing even though we told him multiple times that they did not know what they were doing. They were supposed to do what he told us would take a week. They took three weeks and then still didn’t have it done right. I wound up having to call a vice president who stepped in and got things done finally.
The customer service was really not up there at all. The phone calls that we made with our concerns were kinda brushed off. We purchased the home for our son and daughter-in-law. I told the manager multiple times, “I’m a real estate broker, I work with contractors all the time, I can tell you these guys don’t know what they’re doing.” Then, their professional cleaning crew consisted of one of the guys who they hired to put the mobile home back together. Prior to just moving in, his wife came over with a vacuum cleaner that was about 40 years old and vacuumed, and that was it. From what they did, there were nails everywhere. It was horrible. It was the worst experience I’ve ever had by anything ever.
Finally, the vice president that I spoke with got someone out of the nether city to come in and they fixed everything. Then he told me if I could find somebody to clean it, that they would pay, and then they did, and we finally got moved into it. But it was a month after we were supposed to have been moved into it. I would never recommend them.
Hi Cheryl, we would like to thank you for reaching out and sharing your experience with Clayton Homes. We strive to provide a world-class customer experience throughout the home-buying process, including setup and move-in. We apologize that things did not go 100% smoothly for you all, but all items have been corrected, and we hope that you can understand that we work hard to make things right. We hope you enjoy your beautiful home for years to come.
Reviewed June 20, 2020
I was recommended by a family member that owned a home through Clayton Homes. The buying process was easy. There was no stress and I was never pressured into buying a home. Everyone there was nice. The whole process was about two weeks going through the background checks and everything. Once I finally got finalized, it was about two weeks in total before I moved all the way in. I like the home, being my first home that I bought myself. I would definitely recommend the one here from Anniston.
Joshua, we are so happy that you found your first home through Clayton Homes! We're pleased to hear how stress free this process was for you. We strive to provide a world-class experience just like this to each and every customer!
Reviewed June 19, 2020
We looked at a lot of different lots. I found Clayton Homes, and their reps were super-nice and helpful. They've been excellent. I had some trouble with my smoke alarms going off, and they came out and changed them. One of the doors wasn’t sliding good, and they fixed it. I've not asked them to do anything that they didn’t fix or didn’t do for me. They were always returning the calls to us. I know it was a busy time but if you get an email to call somebody or a text, it’d be good if they called promptly. Other than that, I don't have a problem. I like the kitchen being open. I have the two bedrooms and two baths that I needed. It was really open. It’s got lots of windows, and it's really been a good home.
Hi Jessie, thank you for reaching out regarding your purchase process with Clayton Homes! We love to hear that you had a wonderful experience with the entire team you worked with, and that any service items were quickly attended to. Congratulations on your beautiful new home!
Reviewed June 18, 2020
Linda, my salesperson from Clayton Homes was great. Everything worked out perfectly for me with them time-wise. I like the home I got and though there were a few little things, they took care of them. I'm satisfied with everything.
Hi James, thank you for sharing your experience with Clayton Homes! We are thrilled that you were able to find a home that worked for you! We hope you enjoy it for many years to come!
Reviewed June 11, 2020
I like the customer service of Clayton Homes. They answered all of my questions and helped me pick out my home. It took me a while as far as getting my financials in place for them to go along with the process but they pretty much helped me whenever I called. Everything is great. I have a few minor things but they came out and corrected them, and they told me to give them a call back if I had any more problems.
Thank you so much for this wonderful feedback, Alex! We appreciate your input, and we are so happy for you!
Reviewed June 11, 2020
I selected Clayton because they were in Sacramento and I wanted somebody that was almost local. There were three other builders there. But when I went in there and looked around, Clayton seemed to be a cleaner office. The general manager was very attentive at the time, and very helpful. And so, we looked at that and then we went and looked at some of the other coach places. Then we decided this is what we wanted.
We didn't know for sure what kind of coach we wanted because we had to pick something very specific for our unique circumstances. But he said we could do whatever we wanted. I come from a place where custom home is very realistic. So, when he said he could custom make my coach, that interested me a lot also. I could design it the way I wanted it.
Customizations that I made is cut the floorplan so that the door was on the driver's side. Because of my unique situation, I had to put the kitchen over here and the bedroom was in the back but I made it a little bit larger because it didn't seem large enough. And then the other things, I added ceiling fans, plugs all around the place. I put a gas stove in and other electrical. Clayton gave us a choice, a selection of carpets and linoleum. When we got all done, when we put in more custom things, we had electric readjusted some more, we did some other stuff. Everything worked out very well.
One of the things I did not like is that I learned when I built my custom home is when I wanted to change something, it was not a problem to change it. All it takes is money. It doesn't cost a lot of money because they were still at the building stage. But once I signed the paperwork, this is what I'm stuck with. One is n that I should have put some plugs up in the eaves because Christmas lights go up there. However, they can't do that now since I already signed off on it. I was able to change the porch from 6 feet to 10 feet. And the reason that's important is because 6 feet isn't big enough, and I had the room for 10 feet. But it was 6 feet on the original plan and the very next day I changed it.
When we did a tour through the place, it still had a 6-foot porch on it, instead of a 10-foot porch. I was able to make the change that the same day but if it had been two days later, it would have been a problem. So, in that respect, I don't like the non-flexibility. Their sales rep was not very good. Once I signed the paperwork, getting him to return phone calls, getting him to do anything, is like he moved on with life He gave me to a customer service girl named Julie. She did anything and everything as soon as I asked for it. She returned my calls and did what she could do.
Hi Robert, thank you for taking the time to share your feedback regarding your purchase process with Clayton Homes. We thrive on customer feedback such as this to better our processes, and we will be sure to forward your input to the appropriate parties.
Reviewed June 10, 2020
I bought a home from Clayton Homes to rent out. The person who helped me was okay and the home is nice.
Thank you so much Ronald! We truly appreciate your feedback!
Reviewed June 10, 2020
The buying experience was great. We signed on a Tuesday and the home was delivered on a Thursday. Everything went so fast. However we’re having issues with after the sale service of Clayton. We’re still fighting to have the concrete work completed by the contractors. We had a conversation with the manager of Clayton Homes yesterday. They were supposed to show up again yesterday but nobody showed. They are supposed to show up tomorrow, so we’ll see what happens there.
We dealt with a lot of water freezing this winter but thank goodness, the pipes didn’t burst, but that was a real concern. We also have issues with the maintenance of things that got broken when the home was delivered. We’re having issues finding the right parts to fix it correctly. It's been a nightmare. Everything inside the home is great. But when the home was moved, some of the light fixtures fell out of the kitchen ceiling. It took them a few months to put one back. It’s a different kind. It’s not like I could go to Walmart and buy one and we had to deal with that.
When they cam back to replace the bulb it doesn’t match the rest, and we’re still trying to get some to match. The guy that comes to the home to do their maintenance said he will just bring four that will match. But when he came back he said he tried to order. Another issue is that we had to have the door replaced on the front door. We had to wait until for about two weeks ago before that got put on. We’re still trying to have several pieces of the siding replaced. Some of it was busted up pretty good. There was also a hole in the ceiling over the shower. They fixed that. We have been in this home since November. But anything that we need to do outside, we can’t do because the concrete underpinning is not completed. It’s putting a hold on our landscaping and on our sidewalks.
Hi Vanessa, thank you so much for reaching out and sharing your experience with us. We take customer concerns very seriously, and we'd like to loop in the appropriate parties for support at this time. We appreciate your patience as we look into this matter.
Reviewed June 9, 2020
I found a location which was close to where I was going to be going to and I contacted Clayton Homes and I wound up speaking with a salesperson. My dealing with them has been very good. But there were a few things that had to be done in the home. One of them was replace one of the doors on the unit. Initially, I noticed that when it was raining, the water was coming through the glass in the door. When they assembled that, they didn't do a real good job of sealing the glass within the frame that had existed within the door. There were also a couple other smaller issues that they had to take care of. But I had no problem contacting them and having them come out and take care of it.
Hi Keith, thank you so much for reaching out and sharing your feedback with us! We are so happy to hear that any issues you had were quickly resolved. It's important to Clayton Homes to create a unique and valuable customer experience. We hope you enjoy your home for years to come!
Reviewed June 9, 2020
Clayton was in the area when we decided that it was the kind of how we are going with. We like the price. The reps never really tried to force me into anything, and they let me see what our options were. The lady in charge of the contracting work was good with communication. Any questions we asked, they pretty much had the answers to. The contracting work, however, wasn't very good. We paid them to put our septic in. They came out and dug the hole, put the septic in, ran the lines but didn't flatten the backyard back out. There's some work inside that the paint doesn't match, the drywalls were cracked, the trim is bad. I had to have somebody come out and fix the AC because it wasn't hooked up right. This is my first home. It's definitely cheaply made but it's a nice house. There's some trim that they could probably upgrade.
Hi Justin, we appreciate you sharing your feedback, and we're sorry that you're experiencing some issues. We are going to loop in the appropriate parties regarding your concerns. Thank you for your patience as we look into this matter.
Reviewed June 8, 2020
Clayton Homes was the first place we looked and we liked the stuff there. We also liked the salesperson, Gregory. He’s pretty cool. He was awesome, helpful, and he answered everything we ever had questions. If we couldn’t figure something out, he worked hard to find out the answer for us. I went ahead and bought the lot model. We got the Breeze 2.5. I couldn’t do the customizations on it, but we were able to get it on the land faster. The sinks are small which is not so great about the lot model. But everything else is good. All the coloring and the doors, the hinges, all the little things like that are all cool and awesome. I also really like barnyard doors features. Clayton Homes fairly did everything pretty great.
Hi Christopher! We're so happy that you are loving your Breeze 2.5! We love the built in features of this home as well. It sounds like Gregory was an excellent team member to work with! We hope you enjoy your home for years to come!
Reviewed June 8, 2020
Our two grown daughters wanted a house to live in on our farm. We had a place on the property where there had been a home before. We had gone to Joplin to look at the homes and drove by Clayton Homes and we were impressed with what we saw. So, we pulled in and looked it over. When looking at all the floor plans that they had, the home that they chose met my daughters' requirements. The people from Clayton were friendly and helpful. They answered our questions and the whole process was very good. They exceeded our expectations and everything was great. There were some siding that had to be replaced and a broken glass in the storm door when it was delivered. But they fixed everything very promptly and very good. I would recommend the office in Joplin to anyone in our area that was looking.
Hi Bruce, thank you for sharing your experience with us! We're so happy that our team was friendly and helpful! We want our customers to feel like part of our family, because they ARE family! Welcome home!
Reviewed June 7, 2020
Everybody at Clayton Homes was really helpful. They made it a whole lot easier for a first-time home buyer, especially Daniel. He kept us in the loop. He was always contacting us and telling the progress on the house, especially when they came to set it up. We still talk to him today a little bit. I was impressed that they wanted to get us in here before the holidays and they got us in here right before Christmas. But we had some bad weather to work through, which held us up a little bit though. Overall, I really liked the experience.
Thank you for leaving this review, Danny! We're so happy to hear that you got into your home quickly and easily! We hope you enjoy it for many years to come!
Reviewed June 7, 2020
Stacy from Clayton was nice and she helped us out well. She got a warranty on my appliances that were already in the home. One time, the dishwasher door wasn't locking and water was going all over the floor. I cleaned up the water and stopped using my dishwasher. I called Stacy right away and let her know what the problem was. I scheduled an appointment with Clayton's techs and since then, everything has been all right. Overall, the home we got is of good quality.
Thank you, Darnell, for sharing this experience with us. We thrive on customer feedback to grow and better our processes. We are so happy to hear that the issues that arose were quickly handled. We hope you have a wonderful day!
Reviewed June 6, 2020
The Clayton Homes consultants were helpful and we’ve been satisfied with the home. But there are some issues with the house that the consultant has failed to come back with. I'm personally dealing with Clayton Homes now and not through the consultant. I had a water leak that showed up the day before yesterday with this rain. I called and reported that and they have it as a warranty issue. I don’t wanna have water coming into the house. You’d think they would hurry up and get here to try to figure out what's going on, but we're looking at over two months.
Hi Thomas, thank you so much for sharing this feedback. We're sorry to hear that you are experiencing issues with service delays. We will loop in the appropriate parties to ensure there is a plan in place. We appreciate your patience during this time!
Reviewed June 6, 2020
Clayton Homes has been absolutely fabulous. The consultation with them went fairly easy. I sent an email and someone contacted me. But we just ended up going up to the actual site to look and see what they had available. We spoke with Chase and he helped us through everything. He was very nice and very accommodating. He walked us through everything. After we signed the paperwork, it took about three weeks and the house was ready. They didn't deliver the house until the day after Thanksgiving and we were in the house about a week before Christmas. I had to customize the house that we purchased afterward. My husband loves the house. There were a few quirks and a couple of little things that were out of alignment but anything that I had an issue with, they immediately came and fixed with no problem.
Hey Denise, we want to thank you for taking the time to share the purchase process with Clayton Homes! We're happy to hear that any small issues were able to be fixed!
Reviewed June 5, 2020
Everything went well when I worked with Clayton's rep. I got one of their homes and it has been very economical on my light bill. Plus, every time I call Clayton about something, they come right out and it only takes them about a day.
Hi Gail, thank you so much for sharing your experience! We're so happy that choosing to buy a Clayton Home was a beneficial decision for you!
Reviewed June 5, 2020
When I was searching for a mobile home, I happened to hear about Clayton Homes from one of my wife’s coworkers. Convenience and ease of service made me select them. The home buying process was easy. The home is a good quality build through and through, top to bottom. Clayton Homes is pretty much given a resource for me whenever any friends are looking for a home. I can just easily use Clayton as a quick hand reference.
Hi Brandon! Thank you so much for sharing your experience with us! We're so happy to hear that your home buying process was so wonderful!
Reviewed June 4, 2020
We paid cash for our home so everything was very simple. Our salesperson has been wonderful right through the entire process. She seemed very genuine and she was attentive to us and our concerns and our wants. She was good. The whole process of getting the house from the day we looked at the first drawing was about a year. It was quite a process, but everything worked out in the end. The quality is very nice, although there were a couple of tears in the floor. It could have happened at the factory or when they were setting the house up. But overall I am happy. They’ve got me in my home. I'm going to retire in one more year and that’s where I'm gonna spend the rest of my life.
Hi Mark! We're so very happy that you love your forever home! Congrats on retirement! Please contact the home center you purchased from and they should be able to assist you with the floor tears!
Reviewed June 4, 2020
The home that's built for me is already falling apart. From production, there were nails sticking out of the ground. When I talked to my dealer about it, they said that Clayton Homes would do nothing to repair it. They sent one of their maintenance guys and he just ripped the nail out of the floor. There was a big old hole, the size of a nickel on the floor, and this was right in the middle of the living room. Then, he put some kind of little policy on it and put the fake floor back over. Now, there's a little dip about the size of the thumb on the floor. There were also nails sticking from the ground in the carpet area but I told them not to even worry about it as I didn't want them to rip it off the floor.
Another thing was completely upgrade the master closet because all the shelves got ripped out of the wall. It didn't even have a lot of weight on it. They offered to do it but I told them no because they would have to either put the second shelf up or I'd have to deal with again at a later date. I ended up putting the shelves myself as I wanted to make sure that it was sturdy enough.
Hi Joe, thank you for reaching out and sharing your experience with us. We take customer concerns very seriously, and it's important to us that you are happy and satisfied with your home. We will be looking into this matter and alerting the appropriate parties.
Reviewed June 3, 2020
Clayton Homes is the only manufacturer I know and the home that I purchased from the is nice. I enjoy it though it wasn't quite exactly what I was looking for when I went to buy a home. But that was what I could afford and it's grown on me since I bought it. I like the fact that it's a three-bedroom and one of the bedrooms has the linoleum instead of carpet, so I can use it as my office. It's very wide and has an open type floor plan. During my purchase, I had a great interaction with their rep. She was able to answer the questions I had and was very helpful during the buying process. She kept everything moving and going. And she was there to answer my questions as they came up. If she didn't know the answer, she found out and got back to me right away. So, I was well pleased with her and with the way that she worked with me.
But after I moved in, I had some issues with one of the walls at my living room leaking water during rainstorm. And it took me about two months to get the guy to come out and fix it. He came out the first time right after my first call, and he did a little caulking around one of the shutters. The next day, it rained again and I had water coming in my living room again. I called and it took me another two months to get him out here to fix it. But other than that, he was able to encapsulate the window area and get it all sealed up now. So, it hasn't leaked since he did that.
Hi Michael, we're so happy that you chose to share your feedback with us regarding your purchase process with Clayton Homes! We're glad to hear that the team you worked with answered any questions you had. We apologize that you experienced some issues with a window, but pleased that the service technician was able to resolve this!
Reviewed June 3, 2020
My husband does work for Clayton Homes and we've seen how they work with their customers. I went with them for a home and when I walked in Amy came and helped me. She was a perfect match for me and she answered everything I needed to know. My mom at some point decided that she did not want a bathtub and Clayton fixed that so quickly. She then decided at the last minute that she didn't want a shower and would take the bathtub instead. Clayton fixed that for us too. So far, everything has been good with the quality of the build. We had an issue with a roof leak one time when we had 15 inches of rain in three days. But once we called, Clayton guy was out within the hour. He got up on the roof while it was raining and fixed the issue. Clayton has been amazing. People just don't get service like that.
Tammy, this is wonderful news! We are so happy that you were able to get your home customized just the way you wanted it! Welcome to the Clayton family!
Reviewed June 2, 2020
We were happy with what we saw and we went and looked at Clayton Homes. The home consultant was very informative and anytime I called, he answered the phone and answered my question. If I called and he couldn't get to the phone, he would always call me back. He thoroughly explained the home buying process. They were very good about being upfront with me. Everything went pretty quick and easy. So far, the home has been great. There were cracks from the moving and what little things that we had wrong, Clayton either have fixed or they're going to fix.
Hey Tracy! Thank you for sharing this feedback! We strive to provide excellent customer service with strong communication, and it sounds like the home consultant you worked with went above and beyond! We are so happy for you and your family!
Reviewed June 1, 2020
Clayton Homes are good people. But they wanted me to have a double-wide but I wanted a single-wide to start with. I have four kids and I don't have a ton of money like that. They were trying to put me in something that I wouldn't be able to afford. So I went down to speak to Oakwood Homes, which is the same, and he was able to do it. That's why I have a single home. The rep was a very nice young man and was easy to get along with. He did a pretty good job.
I love the home, but there are a couple of things that need to be improved upon. The cabinets are the biggest disappointment 'cause they are already coming apart and we haven't been in here for six months. The second day we were living here, we pushed the door shut and the whole front broke off. I had to glue it all back together. They are already pushing apart and I don't have a lot of stuff in there. They're really thin so mom and I are gonna put new ones in there. We're also putting real marble counters and stuff like that in there instead of that cheap stuff.
Hi Mark! We want to thank you for your feedback! We strive to provide an exceptional experience to our customers. It is important to listen to our customers and their wants and needs. We will pass this information and input along to better our communication processes.
Reviewed June 1, 2020
With Clayton, I was confused with what I was actually buying and what their warranty covered. The whole time, their consultant was telling us that we were getting a driveway. We didn't know till after we closed that we weren't getting one. She really didn't know what was going on. It was a headache. Plus, the rep told me that their coverage was gonna cover my septic and my water well. That's why I am paying extra to have those covered. Now, it turns out those things aren't covered in my warranty. The house that I got itself was good. But then, there are people driving over our septic. Also, whenever Clayton would come to repair the house, they never did the job.
Hi Chace, thank you for reaching out regarding your feedback with your home. The one year manufacturers limited warranty does cover the home structure only, it does not cover any additional land improvements that may be completed during the construction of the home. We apologize that there may have been some confusion. We strive to provide a world-class customer experience and we will forward this information to the appropriate parties in order to better communication processes.
Reviewed May 31, 2020
I drove by and I saw Clayton Homes. Their rep was very helpful. The home is fine. I bought it for a resale and I sold it about a week after they got it installed.
Hi John! Thank you so much for sharing your feedback! We are happy that everything worked out well with the home and it met your needs!
Reviewed May 30, 2020
The home-buying process with Clayton Homes was good. It was my first time buying a big purchase like that. I worked with Tina. She was really helpful on any questions we had. Clayton got us into the home pretty quickly. From the loan process to the house, it was a couple months. I like the quality of our home. There are a few things that I feel they could have improved on like the cabinets. We were under the impression they're wood, and they're not. They're pressed wood. We have a one-time fix, and we haven’t called them about that yet because the house is settling. I have sheetrock that’s cracked again that needs repaired. They told us to wait until about end of July to call and get everything scheduled to be fixed.
Thank you, Matthew! We really appreciate your feedback! We strive to provide a world-class customer experience to all of our customers, and your review is extremely valued.
Reviewed May 30, 2020
The home buying process with Clayton was fine. We went through a place called Oakwood, which is local. The particular salesman himself wasn't too great. We could get some things out of him, but he was kind of a pain. But the manager and his co-workers were good. We went through other salesmen and we would talk to the manager there. Everything seems to be okay with the home although it threw me off seeing that we have 3-inch walls instead of standard 2 x 4's. But I can't say that it's been a problem. Clayton Homes is a good quality company with good quality homes and I love that they were local to us. Our house was built just a couple of miles away from where we live.
Hi Jordan, we appreciate your feedback regarding the location you purchased from, as well as your overall experience! We will forward this to the appropriate parties in order to better our processes. Thank you so much for your time!
Reviewed May 29, 2020
The reps at Clayton were really good about helping me, with the kindness, friendliness, and willingness to help if I had anything that needed to be done or any questions. And I love the trailer. There were a few things that happened and it's probably natural for a trailer that’s been moved around, but if I have any problems with anything, I can call Daryl and he gets somebody over there to fix it. But I would like for things to go faster. I've got some yard work that has to be done, but we've had a lot of bad weather and we had the Coronavirus, so people weren’t working. I have contacted Daryl and he said the first week that we have no rain, he's going to get that done. I'm pretty satisfied that that will get done.
This is wonderful, Deborah! We're so happy to hear that you've had such a wonderful experience! We thrive on customer feedback such as this, and we truly appreciate you reaching out!
Reviewed May 29, 2020
I live right up the road from one of the lots from Oakwood Homes and I saw a house out in Clayton Homes' lot that I liked. The people that I worked with like the GM Brad and Joe, the salesman, were wonderful. I consider those guys pretty much friends at this point. The person who I dealt with when I was buying the home was fine. Afterwards, trying to get stuff fixed and the amount of time it took from when I started the process of buying was almost a whole year before I was able to get into my house. We've been here since November and we still got a lot of issues that haven't been fixed. My understanding was after I moved in, I have a year to get everything taken care of. I'm just hoping that because of this virus thing, it gets extended some because nobody has been able to come over to fix anything. I haven't wanted anybody to come over with everything that's going on.
I've spoke to Joe about it and they assured me that they're going to do what they need to do. I like my house but there's a lot of issues that I feel should not exist considering how much money I paid for it. I got one of the higher-end houses that Clayton sells. I've got some semi-major to major issues that I'm hoping to get resolved. I did construction for a long time too, so I can understand some things.
My sister-in-law is purchasing a home, so I've already recommended Clayton. I told them once the process was over, I would get on their website and make my comments. I'm not planning on doing any of that until the process was over with. Say two, three months from now, if this coronavirus stuff is over and we're able to get started again and my situation is not handled, I would probably be very dissatisfied. But if they come back and handle everything like I'm hoping they would, then I would be very satisfied.
Hi Ronnie, we really appreciate you taking the time to reach out and address your concerns. We have looped in the appropriate parties and they have let our team know that they will reach out to you. We will be following up on this as well. Thank you!
Reviewed May 28, 2020
My husband and I were going around to different sites and looking at the homes. Clayton came out to assist us whereas some of the other homes kinda let us look in the homes by ourselves, so no one was with you to be able to answer questions. The person from Clayton who went around with us was able to explain the process for us, made it so easy and simple that we didn’t have to guess about what we were doing or what we were looking at. She explained some of the features of the houses that we went through. They also explained the process in terms of lenders that we could use. We had the opportunity to choose which vendor we wanted to work with from the list that she gave us. That helped a lot because I’ve never bought a manufactured home before so to know that we had a list that we could just pull from and not have to search out someone ourselves made it a lot easier.
We bought straight off the lot because I liked the home. And then we wanted to try to get it in place by a certain date and if we were to order it, it would have been three months out from when we really wanted to try to move in. We were able to purchase some of the furniture that was in there, which also helped a lot. I’m happy with everything.
The biggest thing that we weren’t happy with is the guys that came out and put the siding on. The ends of the siding were kinda peeling up and they had to send out someone else. They had to remove some of the boards from the backside of the house. And now, I’m noticing on the side of the house that some of the siding boards are lifting up. It’s not tacked down really good. There are several boards now on the side of home that weren’t like that at first. Also, at first, it was a matter of waiting for someone to be sent out but after they were able to arrange for somebody to come, they came straight on and they worked on it until they got it completely finished. They came back and they did it all in one day. I’m fine with the home itself overall.
Darlene, we're so grateful that you took the time to share this detailed feedback regarding your experience with Clayton Homes. We're sorry that you had a poor experiences at other retailers, but so happy that our team at Clayton Homes was with you every step of the way to answer your questions! It's extremely important. We're also happy to hear that the issues with the siding on the home was quickly repaired. Thank you for being a part of our Clayton family!
Reviewed May 28, 2020
We live near Clayton Homes and we drove by it. They answered all our questions, so we went with them. They had different home styles, but I fell in love with the one I have. What drew me to the home was the hood over the oven. It is glass and it is awesome. I love the home consultant we dealt with and he was awesome. I asked about a few things regarding customization, but they told me I could not. There were a lot of issues -- waiting for somebody to do something, and for somebody else to do something else -- and I'm still having issues, But, for the most part, the home buying process was not too bad.
Hi Rebecca! Thank you so much for sharing your feedback regarding your experience with Clayton Homes. We value your feedback and strive to better our processes from customer input. Please let us know if you are unable to reach a representative regarding your issues.
Reviewed May 27, 2020
I went through Clayton because my boyfriend’s mom went through Clayton and they said it was good. I went there and I liked it. There was a house I looked at from another place and they said they would match the price. They kinda sold me. And the build is pretty much exactly how I wanted it. The reps were super helpful. I would call them if there was anything I needed and they would help me either on the phone or they would send somebody out. I had a problem with the window in my master bedroom and they were not really sure what was going on with it, but they fixed it.
Hanna, we appreciate your feedback! We're glad the team members at the location you purchased from made your experience exceptional! It sounds like they were able to answer any questions you had! We hope you have a wonderful day!
Reviewed May 27, 2020
My home consultant Jim was very nice. He explained a lot. He was very helpful when I had troubles with my home. Even though he was going through a difficult period in his life he was there for me to ask any questions that I needed. My project manager Ed was also very helpful. I had an issue with my stove and they worked very hard to get it figured out. At the time I pushed the panic button because it was Christmastime and women wanna get their baking done. That was a little upsetting for me because we don't have a stove.
I may have pushed the panic button a little too soon, but the guys came in. They were even going to go as far as to get me a brand-new stove, but we found the problem and they corrected it and it was fine. I only have a couple of issues that Ed, my project manager, needs to come out and take a look at. I’m gonna need bigger bathrooms.
Hi Patricia! Thank you for sharing your feedback with us! We value customer experience, and so happy that you had a team who made sure your issues were resolved.
Reviewed May 26, 2020
Clayton Homes reps were very nice to me. They pretty much knew what I could get or not and they had me in in about four days. The quality of the home is all right, besides my floor. It’s still kinda coming up and I am gonna give them a call. But it's comfortable. The air condition, dishwasher, and everything is working fine. I got more space than what I was living in and that’s the main thing.
Hi Quenton, thank you so much for reaching out! We appreciate and value your feedback. We will loop in the appropriate parties regarding your flooring. We hope you have a wonderful day!
Reviewed May 26, 2020
I work in Kingsport, Tennessee and there are two lots there. We just chose one over the other one and went to Luv Homes of Kingsport, which was where we got our home from. Starting out, we were really encouraged. Things were working good and we were making plans. They were listening to our desires of how we wanted the home and how we wanted it set up. The process beginning was excellent. However, after we signed our papers and got our closing, they didn't care what we wanted or how we wanted it. The experience wasn't really good after that.
The home was set up on October 14th. We were excited about it and even documented it. I've got pictures of them putting a home on the property, which owned ahead of time. However, we got our occupancy certificate just last week because of issues with contractors that didn't have anything to do with the home itself. The inspector said that if it wasn't a manufactured home, he would have evicted us until the issues got resolved. But knowing it was a manufactured home and the quality that they were built, he allowed us to stay in the home until the issues with the contractors outside the home were corrected.
The weather was involved in part of it, but there were weeks at a time when nobody showed up at the house to do any kind of work. We sold our old home to purchase this home and our old home sold quicker than we expected so we were living in a camper. We told the rep we'd appreciate anything he could do to speed up the process and to get with the contractors to let them know that so they could work two or three days steady and get it done. They didn't care what we had to say. The contractor would kinda work for a couple of hours, then say they had to leave and go to another site and do a few hours of work. Then we wouldn't see him again for six to eight days.
Clayton said that it was out of their hands. They said that they sold more houses than they had contractors to set them up and do the finishing work on them. I said asked why don't I just hire more contractors? They said that they have contractors that they use all the time and they wanna stick with those contractors. Some of them were good, one of their service guys that does the touch-up work even said he would recommend one of the contractors but he wouldn't recommend the other one because of the type of work he does. If your employee knows that, then it's time to look for other contractors.
We messed up when we trusted our sales representative to listen to us and give us what we wanted and didn't write anything down. He was making notes on his little notepad and we didn't make any documents of what we discussed. When it came down to it, we asked him about certain things, and he said that we didn't discuss that. My wife and I knew that we had discussed it and that it was included, but we didn't have any proof.
There is a lady who was buying a home from Clayton and she is putting it in the property beside us. She is now in the beginning process of it and I told her to get everything in writing. If you discuss something, you make a note of it and make them make a note of it, so you're on the same page. However, as far as the home, we love it. We got the anniversary model, which came out in 2018. I would recommend the home, but I would go with a different location to purchase it.
Hi Gary, thank you so much for taking the time to share your feedback with us regarding the purchase process you had. We strive to provide a world-class customer experience to each and every person who walks through our doors. We apologize that things with this location did not go as smoothly as expected, and we will be looping in the appropriate parties in order to better our processes. Communication is of the upmost importance to us, and we will strive to learn from this input. We appreciate you!
Reviewed May 25, 2020
The Clayton Homes manager that I bought the home from lied to me from day one until I got this home finally put in. And it cost me money getting the home put in. I’m very dissatisfied with the Decatur office. If I’d known that it was gonna be that way with them, I would’ve never bought it at the Decatur. I would’ve gone to the other Cullman office. I was very dissatisfied with him and the sales rep that actually sold me the mobile home.
I paid 3,000 in cash upfront for the mobile home and then I paid to have the electric in and to have the septic done and everything. He did not follow up with anything. I had to get on him hot and heavy about it to get it in on time. He still didn’t get it on time and we’re running the rainy season. And it cost me money as far as getting my driveway and that put in because the rainy season hit. Now, my driveway is settling and sinking because they didn’t get it in on time. They even forgot to find the actual contract for me to get my tags for the mobile home when they made the bill. They kept telling me they were not responsible for that. And I had to call the main office and get on to them to get him to come back and do it.
Also, the mobile home when we were looking around didn’t have everything in it. I ordered it special and I’ll be darned if they didn’t ruin that. They messed up everything that I ordered. It had stuff in it that the other one had and it wasn’t supposed to. But I had to be satisfied with what was in it because if I ordered it, it would take them another week for me to get it and I couldn’t wait a week because we got a lot of rain coming.
They had carpet in it and it was not supposed to be carpet. It had mirrors on the walls, which it was not supposed to have because they start taking mirrors off the walls, they glue them things on and when you do that, you tear everything off when they do it. But that’s fine and the rest of it was hardwood. And then the sink in one of the main bathrooms was crooked and everything. The guy told us that it would cost more to fix it. But another guy, Joe, had that thing tore out, put back in, and had it looking perfect. I said I didn't want anybody coming out except him. He was the only one that seems to know what he's doing.
As far as the home, my wife loves it. It's a nice home. We have a few cracks in it and stuff like that, but that’s from the moving and from the settlement. And as soon as it gets to where we can do it, I'm gonna have Joe come out and take care of it. Once I met him and got some people in there that I could trust, it was good and everything.
Hi Fred, thanks so much for reaching out and sharing your experience with us! We value customer feedback, and we thrive from it as it betters our processes. We will be sure to forward the frustrations that you experienced to the appropriate parties. We're happy that overall, you and your wife love the home! We wish you all the best!
Reviewed May 25, 2020
Clayton Homes has good homes. I went to them when I was ready to buy one and my experience with them was excellent. They were easy to work with and real informative. I asked questions and the rep had answers to them. The quality of the home is good. The only thing I changed was from the carpet through the living room and the bedrooms. It had vinyl flooring and we put carpet.
Hey David! We're so happy that you had such a great experience during and after your home buying experience with Clayton Homes! We value your feedback, and hope you have a wonderful day!
Reviewed May 24, 2020
It took Clayton a little while with the whole process because I wanted to get permits. That’s one thing that I'm kinda ticked about, but they went ahead and built the mobile home before I gave them the okay because I wanted to make sure. I got two houses on this property now and I wanted to make sure that I get permitted before they started construction on it. We got permitted and everything went well. I used their contractor and he was a decent guy. We got along well. I had vaulted ceilings and vaulted corners and upgraded the appliances, carpet, and pad. We upgraded a lot of stuff. I had a little bit of a problem with the Formica that they put in. It chipped, but they took care of that. I like the floor plan. I was able to move some doors and get rid of a bedroom, which was nice. I can customize it the way I wanted, so I'm happy with it. Everything seems to be good.
Hi Shawn! Thank you for sharing your experience with Clayton Homes. We really appreciate it! It sounds like you have a beautiful home, and that the team you worked with went above and beyond to make sure you had a wonderful experience!
Reviewed May 24, 2020
The homebuying process at Clayton went smoothly. It took three weeks from beginning to end. And if I needed them to come back they’ve been back. I needed a home and I got one and I’m really happy with it.
Thank you so much, Regina! We are so happy that you had such a wonderful experience!
Reviewed May 23, 2020
When I purchased my home from Clayton, Josh, their manager, didn't negotiate very well. I was trying to talk him down to the price I wanted it at but he didn't want to do it. More recently, I was able to set the price because they can't sell the home. However, the build is of poor quality. Clayton doesn't inspect their item before they install it. The trim on my home is all bubbled. Plus, they didn't sweep the floor before they laid the lintel and there are nails underneath it. The installers dropped tools too while knocking holes in the lintel. While I know my home is a manufactured home, it still should not look like a pirate ship roped in and with shot holding the lintels.
Clayton should improve in building their homes. They should have inspectors come in. They should also tighten the fittings when they put the washer in the home. The fittings in my washer leaked and Clayton's crew had to come back and do sheetrock work. Clayton's sales team is good and everything went smoothly. Still, the house they built is crap.
Hi Darrell, we sincerely appreciate you sharing this feedback with us. Clayton Homes strives to provide a world-class customer experience, and we apologize that things did not go smoothly for you. We will be sharing this information with the appropriate parties in order to better our processes. We appreciate your time!
Reviewed May 22, 2020
Everything went pretty good with Clayton Homes except I was overcharged for some stuff. When we bought our house, we had a video of us walking through it and there was a tag on the refrigerator that said delivery, set up an AC included. Then when I looked at all the receipts, which they didn't want to give me, they charged my construction loan for delivery, the setup, the blocking of the house, and the AC. It was around 6 grand.
I worked with Randall and thought that he was pretty good. He was kinda like a used car salesman, but he was nice and worked with us a little bit. However, he didn't listen to a lot of the things that I wanted and didn't come out to do a site survey before the house was brought out like he said he would. I really wanted him to do that because I wanted him to see what I wanted since it was my money.
What really upsets me is that when we first went in and started looking, he asked me what kind of house I was looking for. I said I didn't give a crap about the house. I found some land and I wanted to shop. He said, "We can do that, that's part of the deal." I asked how that worked. He said to pick out where I wanted to build it, they send me the invoice, and I pay them. That never happened. I ended up getting a bill that I paid for out of my pocket, but I was gonna pay for it anyway. That's not a big issue. The big issue is the delivery, set up, and the AC that they put on my construction loan.
When the guy got there to do the rock for the driveway, he didn't want to do what I had laid out because Clayton wasn't gonna pay him for that. I said that it was not my fault that they had to come out there and look to see what it is I want. He did it and I'm sure Clayton got charged the construction loan fee. I had also asked for a poured concrete slab for my air conditioning to sit on.
They built up a pad for the house to sit on, and I knew that that was not gonna work for the AC. They didn't do that. They put in one of those little plastic ones. Then the next thing I know, the AC guy was calling me and he said that he got one of those concrete pads for me. I told him not to take it out here because that was not what I wanted. They finally poured concrete and paid the AC guy to move it. Ginny, the little girl that does their repairs, has been perfect and I like the house. I don't feel like I was completely ripped. But Clayton should quit lying to people.
Hi Jerry, thank you for reaching out. We take customer concerns very seriously, and we appreciate your feedback. However, we have done everything in our power to make sure you have been accommodated during the process. We have been very transparent about every price including invoices sent. As a courtesy, we poured the concrete pad at no cost. We sincerely value our customers, and we wish you all the best moving forward.
Reviewed May 22, 2020
Clayton Homes has pretty good service. I got the warranty on the house so if I had any issues I just call them up and they come right out. We had a couple issues where somebody turned the electric on before the hot water heater so the element burned out so they replaced those and fixed everything out, and everything went well.
Hey Charles, thank you so much for reaching out and sharing your feedback with us! We're grateful for customers like you!
Reviewed May 21, 2020
We talked to Clayton's Oakwood reps and they gave us a pretty good deal. They were very nice and cooperative too. They said they would bring our home out and set it up. Everything seemed to be working well then. While the Clayton people at Oakwood were fine, the contractors they hired to build decks were a different story. I ended up firing them. As I am a contractor myself, I finished up what they left. Clayton reimbursed me what it would cost them to have the decks built as well as the front and back porches.
When I was a kid, I had a trailer that was put together pretty well. On the other hand, the trim for the Clayton home that I got is coming off on the inside. I could tell that they used a Brad gun on it. Plus, the refrigerator we got has never shut completely. They gave us a phone number at Clayton to call Frigidaire but they kept putting me on hold so I gave up. Additionally, the drip edge that goes down in front of our windows is a little too far back up on the roof. So, the windows get wet instead of the water coming off on the side of the trailer. While for the price, the build quality is not too bad, the trailer looked like it got put together really fast and is cheaply made. I paid way more than I should have.
Hi Timothy, thank you for sharing your feedback and expressing your frustrations with us. Clayton Homes takes customer experiences very seriously. We will be looking into the issues you have been having. Thank you for your time.
Reviewed May 21, 2020
I bought land from Clayton Homes, Oleander Drive and I was trying to put a home here, but they just kept giving me the runaround. They were rude and they lied. I went to the one in Hampstead and they were awesome. They helped me out tremendously. They did everything they could and filled out every number. I could take my hat off to them. The rep was straight up. Every time I called, he answered the phone.
The buying process was quick and they made it simple. They were right on top of it. The longest process was getting the place in, which they had no control over. It was the factory. I have a one year warranty through them and then the manufacturer picks up another five years. We ordered the home in July, but then we had that storm and there was a backlog. In October, it was delivered, set up, ready to move in. The floor is squeaking a little bit and we put a carpet up in the bedroom, but other than that, nothing needed to be done. Only two people live there and we keep the place really homey.
George, we're so happy for you and want to thank you for sharing your feedback regarding your purchase process! We hope you and your family enjoy your home for years to come!
Reviewed May 20, 2020
A friend of mine referred me to Clayton Homes. All I did was contact Mikaela at Clayton and she took care of everything for me. I liked how the build had a lot of space in it. I didn’t make the laundry room as big as what it was supposed to be, and I made another bedroom. And then with two rooms in the back, I cut the big walk-in closet to give room to make a third bathroom. I love my home. I wouldn’t change anything about it. If you wind up looking for a home, go to Clayton.
Thank you, Thelma! We love how the process went so well for you! It sounds like Mikaela went above and beyond to make sure you had a wonderful customer experience.
Reviewed May 20, 2020
Clayton Homes is in a location we drop by all the time. The price and the style of the home made us choose them. They were very responsive. We didn't have any problems getting ahold of them. However, the setup calls were murky. We didn't get any kind of breakdown on what we were getting for the price. But the rep was very helpful. We kinda looked through the homes ourselves and he let us do that. We then came back and talked to him. We went back about four times before we decided on a home. We put a deposit down in July and we moved in in December. It was not a really long time especially if you have a stick-built home, but when you're in the process, it seems forever. We asked that we don't have any carpet so they used the laminate throughout. I love the quality of the build.
Hi Michele! We really appreciate you reaching out and sharing your experience with us! Purchasing a home is a huge decision, and we're so grateful that you chose Clayton Homes!
Reviewed May 19, 2020
Many years ago, I bought a house for my daughter-in-law from Clayton Homes through their manager, Sue and she was fabulous. More recently, I went back to Sue again and purchased my home. My house was destroyed in transport as the driver hit a power line. Clayton and I had to start all over again. Still, Clayton built me a new one as soon as my home was destroyed. So far, I love my house. Everybody that comes here thinks it’s absolutely gorgeous.
Hi Brenda, thank you so much for being a loyal customer to Clayton Homes! We love having you all as part of our family. It's so unfortunate that the first home was damaged in transport, however, we're grateful for our team at Clayton for stepping up and building a new home for you. We hope you enjoy this beautiful home for years to come!
Reviewed May 19, 2020
The whole process with Clayton took a little while, but it wasn't anything due to Clayton. It was more of our end trying to get the loan secured. Once we got that lined up, everything went really good. It went exactly as Christina said it would go for us. Christina and the guy that comes and does the warranty work were both fantastic people. I love being able to work with both of them. We had an issue in the closet when they didn’t put the clothes rack on studs. They just screwed it into the drywall. So, as soon as we started hanging up clothes on it, it ripped right out of the drywall. They had to go back and rescrew it all into the studs. But that’s okay. It was not a big deal. It was just 20 minutes to fix. Other than that, the quality seems really good. We haven’t had any major issues with anything.
Hi Heath, thank you so much for reaching out! We're so happy that you love your home, and have had a wonderful experience with us overall. We hope you enjoy your home for years to come! Please don't hesitate to reach out to us if you need anything!
Reviewed May 18, 2020
The Clayton rep we worked with was a great guy and we were really comfortable. The only complaint we have is that it took a long time. He told us upfront that it was gonna take that long so it wasn't a total surprise, but we were expecting it to be quicker. We applied on February and we moved to the house on November 1st. We had some trouble. We had to exchange the model that we wanted twice because of several things. We also had issues with the lot that we were placing the mobile home at first and then we had to search for another one. It wasn't something we can control, and that's probably why it took so long. But the house itself took a long time to the actual lot.
Also, we had some trouble with leaking at the beginning and they came over and repaired the leak. Then, it started to crack again on the ceiling. It hasn't leaked again, but it shows the crack. And the sliding door lock isn't working. We have to call again and make another appointment. Other than that, we are really happy with the house. I love the design and we haven't had any problems, just minimal cosmetics.
Hi Yoseliza! Thank you for reaching out and sharing your experience with us! We're sorry to hear that we were unable to meet your expectations of the building process, but we are happy to hear that you love your home and the design! Please let us know if you are unable to reach anyone at the location you purchased the home, and we would be happy to assist.
Reviewed May 18, 2020
I like everything about our home and I love it. My favorite piece is the island. I love the space underneath. I also love how wide it is. It is a double-wide one. The typical trailer is only 13 feet wide and this is 16, so that couple extra feet make a big difference. Trevor, the home consultant, was great too. He went above and beyond to help us out and he walked me through every step of the way. When I was painting the walls, however, I noticed that the drywall was not very good. It is mostly hidden places you won't see unless you are painting it, and I'm fixing it myself. So, now, I have to sand it down and repaint it.
Hi Christina, thank you for sharing your experience and feedback with us! We're thrilled by how much you love your home, especially the kitchen island! We're pleased that you had a wonderful experience with Trevor!
Reviewed May 17, 2020
My house had burned down and when we pulled in at Clayton Homes and looked at the manufactured homes, we saw one we really liked. We went in and talked to Bryan, and they were very professional. This home was delivered and they did everything so nicely. The concrete pad was put down and the home came in here. There were a few little mix-ups here but that’s gonna happen when you're transporting something as big. This is a big place, 2,200 square feet.
But when I had any problem and the salesman didn’t help me, the manager helped me and she is so nice. She went out of her way. I asked for extra curtains on the two double windows and she got them for me. I'd recommend them to anyone. The only thing that I'm probably gonna replace in there is the toilet seat in the master bathroom because it's a little bit small for me. I ain’t big but I like the more elongated ones. That one there is just a little bit smaller and I would like to be comfortable when I go to the bathroom. That aside, this home is really nice.
Thank you, William, for sharing your feedback regarding the experience you had with Clayton Homes! We appreciate that you took the time to detail features of the home! We're so happy for you!
Reviewed May 17, 2020
We took a trip to Florida from Tennessee for a week and looked at all the homes, and we liked Clayton Homes very much. We were in Florida, and we were going back and forth by phone, and paperwork, and it went fine. We talked to two reps. We talked to a man first. He did most of telling us everything, and then, we talked to the lady. It went very good. We got exactly what we picked out which is a big, three-bedroom home. We customized the floor and the cabinets. For the floor, we put the planks and different shades of browns. And then, the cabinets were done in a maple. They were all antiqued. And then, the countertops were like a Formica and more of cream and brown.
Thank you so much for sharing your feedback with us, Carma! Purchasing a home is big step and we're grateful that you chose Clayton Homes! We hope you enjoy your beautiful home for years to come!
Reviewed May 16, 2020
It took us a year to get this thing all done. Part of it was Clayton’s fault. Part of it was the contractor’s fault. Part of it was the company we were dealing with for the mortgage. It was a terrible experience although I like the people. When we got to moved in, the crew at Clayton’s actually helped us unpack three storage boxes. They were nice people. Clayton Homes was okay with customer service until the actual sale. We ended up with a poorly-built house and they didn't back us up or take care of problems. We were getting the runaround every time. Even leading into it, we were just getting put off. We were not getting real answers.
The house looks like it was built by 10th graders. There were a lot of issues. I could do better work than this even when I was in 10th-grade shop. It's sloppy and parts don’t go together right. There is unfinished work. When we pointed this out, the answer we got from the manager at Clayton was that we didn’t pay enough to get a better-quality home. The salesman kept saying they would get it done. But for example, one of the lower vents from outside was caved into the underneath during their construction and it was pointed out several times, and to this day, it has not been fixed.
The master bathroom was supposed to have supports behind the shower so we could hook in grab bars. Right now, we’re having to use the shower in the second bathroom because it’s smaller and I can at least hold onto the walls. That should have bars in it but there’s just no place to hook them into because they didn’t reinforce the showers. As a matter of fact, knowing that I had problems, they put a set of steps out here with no railings on it and I fell. Luckily, I didn't get hurt seriously enough to have to do anything. But they finally put the railings in, begrudgingly.
When I went to change the furnace filters, there was no way to slide it in. I had to bend it in half to get it in. The width of the door is about a half-inch short. This furnace, particularly the casing around it, looks like it’s totally jerry-rigged. We also got things like the molding or the painting around up on it, and sometimes, it’s nicely-matched but sometimes we have almost a half-inch above it. It’s that bad. The molding is also misaligned all over the place.
Three of the switches in here are also put in backwards. They're multi-switches but when you walk into the room and you hit the light switch, you want the first switch to be the light. That’s normal. In the master bedroom though, they got the fan next to the door, not the light. Then In the other two rooms, they got the fan switch which they put in in case we have to put a fan in up there so it’s a dead switch. So if you’re in a hurry, you tend to hit the wrong switch and you have to go back and do it again to get the light. That’s not very safe. We asked them to fix it and they said they won't fix it.
Somehow, the key to the backdoor got lost and that was a different lock set than the front door, which doesn’t make sense. Finally and begrudgingly, they gave us a new lock set to put in. After I put it in the new lockset, I actually found the old key. But I’m really not anxious to walk back over and give it to him because I’ll blow sky-high. I understand Clayton didn't build the house. But this place was never even cleaned up. We pointed it out before we even actually got to move in but we’re still cleaning up paint and glue now. Clayton had a great reputation and Fleetwood is supposed to be one of the best in the country for building these manufactured homes. But Fleetwood did a rotten job as far as the construction. I am totally upset with that because I’ve never seen such terrible work. I would tell people to find someplace else to buy a house.
They said we should have paid more and bought a better-quality house. But if you buy a brand-new house, aren't there certain things you can expect about it? We didn't buy this place used. This is brand-new and built here. Nothing lines up. It’s terrible and I don't know what I can do. I’m just a consumer who got screwed by all these companies. Clayton said they were done with us. The last time we saw them, they said there’s nothing they can do about our situation – we bought a cheap home; we got a cheap home. That is one of the most disgusting things you can say to somebody that just spent, with the foundation, $107,000 plus the loan.
This deal even went on for four years originally until we found the right deal. Some other things happened and then we decided if we could get it where we needed it, then we would do it. We got it close to where we needed it, not too far off from what we had paid for the place that was here as far as monthly payments, and then we had to take out the old house and put in the new. Part of that was a total disaster, simply because you hire people you can trust, and they don't do the job. The guy was supposed to dismantle the place but he dismantled it, took everything of value plus some stuff he wasn’t supposed to take and left all the junk here. And it is a lot of junk. We had a 14-by-70 set in here.
There were some things I had questions about on their demo. The demo had been set in there. It wasn’t on a foundation. I was worried because I see cracks in the ceilings and across the wall. They said that's just settling and that it would be all taken care of. They also had to come in here and redo caulking around half the house, between the wall and the ceiling. The guy doing it was very nice and very good at what he did, and he said they used cheap caulk. Everything was done as cheap as possible. The lids on the toilets won’t even stay in place. I would expect this after years of use. But we’ve been here since October and there’s already stuff that we’re looking we’re gonna have to replace. I would rather just replace than go back to Clayton.
Hi Cliff, we want to thank you for sharing your feedback and experiences with us. Customer service is of the upmost importance to our company, and we would like to take this time to loop in the appropriate parties in order to look into this matter. We appreciate your patience, and someone will be in touch with you as soon as possible.
Reviewed May 16, 2020
I was trying to do a VA loan that was through a couple of extra steps that, normally, people wouldn’t have to do. But after that got all straightened out and we found a proper lender, it went very smoothly. I worked with Nathan at Clayton Homes and I couldn't ask for anybody better. I love my home, too. I had a couple of issues but the biggest one was a manufacturing issue. Once we accepted the house and got the keys, we went back to where we were staying because we didn't have any furniture. Then, a fitting on the water heater busted and flooded half of the house. But the general manager and my salesperson were on top of it. And within three weeks, they got everything replaced and fixed. Then we did the official re-move in, so it all worked out.
Hi Shannon, thank you so much for reaching out and sharing your feedback with Clayton Homes! We value customer experiences, and we're so happy that any issues that arose were quickly addressed. We're thrilled to hear that you are moved into your home and that you love it!
Reviewed May 15, 2020
Clayton Homes was real good about everything they told us and they got our home set up at a pretty reasonable time. From the time we closed our loan, they had to order our home and it took about a month to get back. Then, they moved our home off and they put the new home in. It took about a month to get everything done and to get our home. I love the quality of the home. Everything was great.
Hi Jackie! We're so pleased that you're happy with everything regarding your home buying experience! We love that the location you purchased from was able to get you into your home quickly, while still maintaining quality. We appreciate your feedback! Thank you for choosing Clayton Homes.
Reviewed May 15, 2020
I was looking at between Clayton Homes and the one that was in Anniston. Clayton was closer, so I felt delivery would be quicker versus going all the way to Anniston and have it delivered to where we lived at. The process of looking at the homes and doing all of the paperwork went great. The problem came in after the payment and closing were done. They rushed getting the house in because they were trying to hurry up before rain came. When we got in the house, there was am abundance of errors in it. The manager kept wanting to come out to make sure that we have enough land for the house and that everything was straight, but we have 50 acres of land that’s on flat land. But after we got the house and we had errors, we couldn’t get the manager to come out for anything.
After sending videos and pictures and then complaining, they had the people that was supposed to fix the home to come out. I showed everything to him because he was only sending the people out that was supposed to fix on the home for like 30 minutes or 10 minutes at times. When he came out, he said that he saw why they need to be out here for five hours. It was a headache trying to get them to come out and fix the things that the manufacturer should have done in there. Half of the trimming is coming up off my home. There were some on the kitchen and in the tub and in the bathroom. We were able to put it in ourselves because the only two guys that they have working were always busy with other stuff.
The trimming in the kitchen was messed up and they’re still trying to order trimming. They came out one time with trimming that was ordered the wrong way and now they can’t get the trimming to line up because the manufacturer didn’t do it right. So the trimming in my kitchen is gonna be off or either they gotta have to redo the whole back wall of my kitchen. I have one piece of trimming that they took the trimming with them to see if they could order the right one. Nobody has called me back to say, “Hey, we ordered it. We got it in. Let us come see if it’s the right one.” It’s not a priority to them. They were more into the process of getting the money than it was to try to make us happy now that we have the house. I didn't like that. But the people that came out and did the repair were awesome. The issue it the management that’s in the office.
Thank you for reaching out, Nicole. We're sorry to hear that you're experiencing issues and we'd like to loop in the appropriate parties for support. We appreciate your patience as we look into your frustrations. Thank you!
Reviewed May 14, 2020
I wasn't satisfied with the people I purchased the home with. They weren't a person of their word. They made a lot of false promises. It took them four months for me to move in my home. I moved out of my old home October the 9th and I moved in my new house a week before February 14th. The way my home came from the manufacturer was very displeasing. But as far as the home itself, I love my home. But I wasn't satisfied with some of the quality that was put into my home for the price. There are still some issues that I'm having. The floor squeaks real bad in the kitchen. But I'm in the process of now doing a checklist so they can come back and do some more repairs. It's a family-owned neighborhood. So I love my neighborhood.
Hi Angela, we appreciate you reaching out and sharing your frustrations. We will loop in the appropriate parties and be in touch with you soon. Thank you for your patience!
Reviewed May 13, 2020
They did a thing on Facebook for this subdivision that we’re in, and I went out there before they even started moving dirt. I didn’t get to pick the lot I wanted, but the house I wanted was on a different lot. They had nice quality homes. Everything was great. Everything went quick. My home has great quality. I’ve had no issues other than some settling and cracking that once COVID-19 is done with, they can send people into our house. They said they’d take care of that.
Hi Arnold, thank you so much for sharing your feedback with us! We value customer experiences as our upmost priority! We're so happy that you love your home, and that you've had a wonderful experience!
Reviewed May 12, 2020
Wonderful company! Helped us through the whole process of building our new home, from beginning to end! They really do care about their customers! We now have a beautiful home we can be proud of! It really is a showstopper!
This is wonderful, Shelley! Customer feedback like this is what brightens our day! We hope you continue to enjoy your beautiful home!
Reviewed May 12, 2020
The buying process was super easy and they did just about anything that we needed them to do. The guy that sold the home to us was super friendly. We were scared that we weren't gonna get approved but he did anything that he could to help us get approved. Our down payment was gonna be really expensive and he told us some ways that we could work around that to make our down payment go down. We got the home in October, but we didn’t move in until January because a bunch of stuff had happened. We're pretty much all moved in now and everything is just how I like it. My favorite part is our bathroom because we got a huge bathtub.
Hi Jamie, thank you so much for sharing this wonderful feedback! We're so happy that you love your home, and that you had such a wonderful experience with our team!
Reviewed May 11, 2020
The consultant answered all the questions I had and I had a good bit of extra. The buying process didn’t take as long as I thought it would as well and I enjoyed it. I officially moved in Christmas morning. Having my own yard, and the home being mine, I love it.
Hi Dylan, thank you so much for sharing your feedback! We love hearing that you had a great home buying experience. Congratulations on your home and we wish you many happy years enjoying it.
Reviewed May 10, 2020
Ruined my first time home buying experience. Where do I start. I closed in September. It’s now May 10. I was supposed to be in my house in January. My salesmen was always preoccupied with his personal life to do his job. My house was delivered in March 6 months after I closed so now they have 90 days to finish. So during this I’ve been renting a townhouse. They were nice enough to let me rent bimonthly. Stewart my new salesman promised I would be in before June. Well now my lease is up. I’m homeless. Staying in hotels and with friends.
I’ve called corporate. They see nothing wrong with this. I still have no septic or drain field. I know we’ve had a lot of rain in April but dang not for the last 8 months. Last week was beautiful. Still nothing except for them delivering the stuff to do the work and put it on top of my new trees. They have thrown their soda cans and taken a deuce in my yard. Stewart was supposed to meet me to let me put my large stuff in the house. Showed up a hour and a half late. It was raining. Said he had a customer hold him up after he called and confirmed. So would I recommend these folks. NO WAY!!!! Do yourself a favor - go somewhere else.
Hi Crystal, we appreciate your feedback. We have been in contact with you as well as the retail location and they are continuously working to get the setup completed. We sincerely apologize for the negative experience you have had. Unfortunately, we cannot install the drain field until the lot dries out, which will need more than 2-3 days of good weather. We would love nothing more than to have you in your home. We are looping in the retail location, and as always, we appreciate your patience!
Reviewed May 10, 2020
The home purchase process was simple and fast. There was supposed to be some guy coming out to look at the windows though. It was supposed to be on recall and he called me before the COVID stuff happened then I haven't heard from him since. Still, I like my home. I heard about Clayton from Freedom Homes and I've been dealing with Ronnie for about five years. We had some stuff to follow through and he was a good guy. It was a very good experience, including the way they carried themselves.
Thank you so much for sharing your feedback, William! We take customer concerns very seriously and we will be following up with you to make sure you had the window service completed. We value customer experience, and we are so happy to hear that you love your home!
Reviewed May 9, 2020
I have been to Freedom Homes and that's how I got to know all about the mobile homes and prices. I didn't know anything until Matt helped me. I recommend him because he helped me through everything. He explained everything. The process went fast for me. Most of the people that I've talked to that got homes were like, "Oh, it took us longer to get our home." And I was like, "Well, they were right on." I got my stuff in once we've done the paperwork and everything. I love everything like how my home is. I enjoy it every day.
We are so happy that you love your home, Loretta! It sounds like Matt made your experience an easy and wonderful one! Thank you for sharing your feedback with us!
Reviewed May 8, 2020
April at Clayton Homes in Northport really sold us the house. She did a good job at selling it, and that’s why we chose to go to Clayton Homes. It was easy for our first time buying a home and they were very nice too. They made us feel like we were part of their family and they helped us the whole way through the process. They kept us up to base and made sure that we had everything. They did a good job and they made us feel like home. Another family was looking at the trailer I wanted the same time we were, so they came to me and told me that we would have to order one, then I could’ve done my customs. That family fell through though. They found another one, so they called me and told me that the trailer was available if I still wanted it.
I said yes, so we didn't do any customizations on this one. Still, the quality of the home is good. I know that within the first year or so, the trailer has to set, so things fall apart. We called for all the trimming and other stuff that have come off, and they came back and fixed everything. It doesn’t take them long too. Any time we had a problem, we’d call them and they're there within the next couple days to fix it. All in all, I was ready to buy my first home, so it was exciting. I’m satisfied and I’m happy. We have recommended friends to go and check into Clayton Homes too.
We appreciate your feedback so much, Samantha! Customer service is of the upmost priority and we want to make sure all your needs are met with your home. Don't hesitate to reach out!
Reviewed May 7, 2020
I had a place but I had to sell it to pay for the trailer. I worked with Taylor and Jay at Clayton Homes and we had a good rapport. The process took a while and they helped me out a lot. I had my house put up for sale when I first talked to them and it was a matter of months before I actually did anything with Clayton. When the buyers paid me, I went straight over there and Jay did all the paperwork. He got the ball rolling and I was out and moved up here before my 90 days was up. I was very happy with the way everything went and with the way everybody handled my situation.
I had some minor things in the home, but they fixed it quickly. All I did was call Taylor then she sent the guys out and they fixed everything. But I’ve had trouble with my heat and air unit shortly after I moved in. It wasn’t heating, then their tech came and checked it. It worked okay for a while but it did the same thing again. It wouldn’t cool and the temperature I had it on would go up. So, the tech came and fixed it today. He changed a part in the return room there and said that that should take care of the problem. Other than that, I’m very pleased with my house and I love it. I paid extra and got the front porch built. So, it looks really good. And when I get the outside fixed up a little bit, I’m gonna do the landscape timbers about two feet away from the trailer and put rocks.
We appreciate you sharing your feedback, Polly! Clayton Homes thrives on customer feedback such as yours! We're so happy that you love your home!
Reviewed May 6, 2020
Clayton Homes did a fabulous job. I wouldn't hesitate buying again. The process was easy. Everybody from the factory to delivery did a great job. We fully customized the metal roof, siding, and 2x6 walls. Everything came out good. We really like the quality of the home. They had put one light off-center, but the factory came out and fixed it, and we're good.
Thank you so much, William! We appreciate your feedback regarding the experience you had with Clayton Homes. We strive to provide a positive lasting impact on our customers. We are so grateful that you took the time to share this with us!
Reviewed May 5, 2020
Clayton Homes had what we were looking for and for the most part, everything went all right. There were a couple of things that could have been better though. I've called them several times about the air conditioner. The one that they gave us didn’t work when they hooked it up, so they said they’d give us a different one, and it's not working either. Other than that, I didn’t have any problems. There was communication and it wasn’t the best, but they're friendly people. There were a couple of reps and they seemed to know what they were talking about. The knowledge was good and they answered all the questions we had.
Hi Steven, thank you so much for reaching out and sharing your feedback with us! Customer experience is of the upmost importance to Clayton Homes, and we are looping in the appropriate parties regarding your air conditioning unit. We appreciate all your patience!
Reviewed April 30, 2020
We haven’t even moved into our new home because of leaks. Kitchen sink, bath sink and toilet, leaks from main water line under trailer. They have came out to repair 3 times to repair. Installation tore out vapor seal compromised and this is a newly built home. Web site says the pressure test plumbing as part of inspection. Well I guess they missed that step or didn’t inspect it. VERY dissatisfied with home. Would not recommend this company to anyone. Will discourage anyone from buying Clayton here in Tennessee.
Hi Laurie, we appreciate your feedback. We are aware of the issues you are experiencing, and our Customer Advocacy Team is working diligently with Clayton Homes of Dyersburg to ensure your concerns are attended to. Thank you for your patience and attentiveness to this matter.
Reviewed April 23, 2020
Everything went really smoothly with our Clayton Homes buying process. They did exactly what we asked and we were very pleased. The guys over there were nice and straightforward. I liked them. The rep told us that we wouldn't get a better deal anywhere, but we told him we were gonna go look at other places. He said that we'd be back and we were. He knew his business. I love our home. It has been awesome and we're both tickled to death. We've recommended them several times since.
Hi Anna! We loved reading about your experience with Clayton Homes! Our hope is to provide every customer who walks through our doors with the best possible outcome, and we hope to meet their needs during the search for a home. We are so happy we were able to exceed your expectations. We hope you enjoy your home for years to come!
Reviewed April 23, 2020
I ran into one problem where I had a small leak behind the fridge but as soon as I called Clayton Homes, they had somebody out here the next day to help me out. Katrina was my consultant and she was great. She showed me around, and then we talked about price range and we agreed on something and got good. I went to one other place and their price range is better. I found the same exact house as one of them that was about $10,000 more than the one that I had with Clayton Homes. My new home's got a great location. I put it on a piece of land that my parents had. Everything worked out pretty great for me.
Hi Anthony! We're so appreciative of your feedback, and so happy you had a wonderful experience! It sounds like Katrina went above and beyond to make sure you had an amazing customer experience! We're also thrilled that we were able to save you some money!
Reviewed April 22, 2020
Lightning struck and our place caught on fire, and we were in need of a place. I’d been staying in a motel and a friend of mine for a little while. We found out about Clayton because the Realtor woman called me. I looked it up, and I got a friend too that has Clayton Home. I always thought they were better than most of them. During the purchasing process, I always got to talk to Carl. We got all the paperwork, and we went and signed. As far as his part was, it was pretty fast getting everything done.
There were some things on my part that I should’ve got straightened out. There was some mix-up on my paperwork. The woman next door is going to put up a privacy fence. I dug deeper on my papers, and it said I had a two-car driveway. They moved some of the gravel that Clayton put down, and the guy at Clayton said that they might not have got it right. But there’s no way for anybody to come in my driveway now. This has been kind of aggravating. I don’t know how I’m gonna do the landscaping, too.
Hi Arra, thank you so much for sharing your experience! We would recommend reaching out to some local landscaping companies in your area to assist with landscaping ideas. We hope you enjoy your home for years to come!
Reviewed April 22, 2020
We felt pretty confident in buying from Clayton Homes and they were great. However, it would have been better if they had more knowledge of what we were purchasing. We’d seen one picture of the home but the home was something that wasn’t on the lot that we purchased. We had some things changed and we didn’t get to see a picture of the home until it was through. I would’ve liked to have more involvement in it. We would’ve liked to have seen pictures along the way as it was being done. They could’ve sent it to our email. But anything that needed to be done afterwards, like little things that we needed changed out after we got it, they were very obliging and helped us with everything.
Thank you so much for sharing your experience. We value customer feedback as it is crucial to help us better our processes. We will forward this information to the appropriate parties to improve our communication steps during the home building period.
Reviewed April 21, 2020
Everything with Clayton Homes started out good. Sean, the salesperson, was very good. The buying process was good, but my mobile home is horrible. My experience wasn't good at all. I have work orders, and I have seen no one before November. They had somebody who had tried to call me. They called to do a survey, and I haven't got to call them back. I've told them about my electrical, about my air condition, and there's other small stuff. I had told Clayton Homes in Corpus where I bought my home, but I wasn't even gonna sweat the small stuff because I can't even get them to fix my big stuff.
I tried to get them to fix the electrical before Thanksgiving and couldn't get them to do it. Then I told them that half of my air conditioner is cold on one side of my house, and it's hot on the other side. I told them my ex-boyfriend has already looked at it and said what the problem is. I just need them to fix it, and they have yet to come and do it, and then I couldn't even get them to even talk to me about it. I told them I'm done.
Also, I didn't like that when I was buying the home, I was told, "No, it's gonna be four weeks," then it wasn't four weeks. It was even longer. It started out in June. I didn't get it until September. So, I was very frustrated with that. I finally got it, and then I was happy. It took forever to get my keys as well, but then I got in. Then it seems like it was one issue after another, but I'm living with it. Now, I still have the air conditioning problems and the electrical, and I wanted to deal with what I can use and what I can't use on the electrical, and I don't like it but I have to live with it.
Hi Betty, thank you for reaching out. We take customer concerns very seriously, and we would like the opportunity to speak with you to assist. We will be looping in the appropriate parties and we appreciate your patience!
Reviewed April 20, 2020
We were on the internet looking for any modular homes around the area, and Clayton Homes came up on it. Working with the team from Clayton was nice. The ones in Lexington were approachable and they had the knowledge. When there were any problems and situations, they would contact us and let us know and give us options that we could go with.
So far, our home is holding up. We added a sliding door so we can build a porch at the back. Working with Clayton has made us more united. This is what we wanted - a home like the one we have right now. I would tell others that Clayton is a great place to buy their home. They're honest, reliable and friendly. And to me, the people that work there had a lot of experience selling the homes, so they were easy to answer questions.
We appreciate your feedback, Antonio! We love we had a part in helping your family feel closer by meeting all of your families' needs! This makes us so happy. Thank you for recommending us!
Reviewed April 20, 2020
Clayton was a mile from where I bought land and I had to pass it every day getting there. Laura was the one that we bought the house from and I didn’t like her very much. I would ask her a question about something and she would say that she would me call me right back. It would be four days before she called back. I told her that I didn't want something on the house and she went ahead and got it anyway. The house is alright but there were a few problems. One of the supports underneath the floor was loose so there was a big old bump like a hill in the kitchen. I told Clayton about it and the girl said that was the factory. So, I had to wait for the factory to call me but they never did. It was that girl there that called me and it was at least three months after when the house was moved.
Hey Brian, thank you for reaching out. We're sorry to hear that you've experienced these issues, and we'd like to loop in the appropriate parties for support. We will be in touch with you shortly.
Reviewed April 19, 2020
We went and looked at the house and decided we wanted it. It took a few weeks to get everything done. The reason it took so long was because my husband was at work, so we were having to kinda do all the paperwork on his time. It probably wouldn’t have even taken a month. When we first got the house, there were a few little things that they had to fix. I wasn’t really happy with is like a few of my knobs had fallen off, which is normal. We just had to replace some of our knobs, like on our cabinet. Other than that, it's been pretty good. We love everything about it. It has the vaulted roof, so we love that. We’ve really enjoyed it.
Makenzie, thank you so much for reaching out and sharing your feedback! We love the features you mention! We're also happy that any issues that arose were quickly fixed! We hope that you enjoy your home for years to come!
Reviewed April 18, 2020
The sales consultant was great. I knew for a long time that I wanted a new manufactured home on my own lot so I was visiting Clayton Homes even before I had a piece of land. I’ve seen all the models many different times and then I had an idea of which one I wanted. Then he sent it to the factory to price it up. This factory took over a month to get my pricing back to me. They said something about some kind of a computer crash. I finally got the price and it was way higher than what I wanted, so then I was back looking at all these models. I was kinda frustrated because I liked the model and I couldn’t really figure it out. So, without swaying me one way or the other, he just said to take a fresh look at one model. By doing that, it’s like he knew what I needed and wanted. That ended up being the one I got and I’m super happy with it.
The one thing that I had to have no matter which model I pick was the tile shower. It’s easy to clean although there is one design flaw. The grout used is not permanent, and so if water splashes on it continually, it will erode. It's always dripping on the two corners where the showerhead is. After a while, the pan started to show from the grout. Clayton re-grouted it, but then the same thing happened since the grout is not permanent. They didn’t caulk it. I have a couple of washcloths in the corners so it won’t splash directly on the grout until I figure out what I’m gonna do. Overall, it’s great.
Hi Carol! Thank you so much for this feedback! It's great that our sales professional was able to help you find a home you love! Our hope is to help every customer achieve their dream of home-ownership!
Reviewed April 17, 2020
I was searching for mobile home dealerships, and I found Clayton Homes online. They included septic tank with their setup package, so I went with them. There were a few rough patches during the home buying process, but completing the paperwork went by smoothly. Finishing setting up took a long time though and it was very aggravating. The people that did my water and my electricity wouldn’t answer my calls, would beat around the bush, and took a month to finally get everything set up after my home had been sitting there for like a month and a half. But my Clayton home consultant was great. He answered all of our questions. He spared no details. He made everything clear and understandable.
Hi Caitlin, thank you so much for sharing your feedback. Clayton Homes strives to provide a world-class customer experience throughout the entire home buying process. We apologize that communication with outside servicing did not go smoothly. It is our due diligence to make sure that each step of delivery and setup is completed to the customer's satisfaction. We apologize that this was not the case, and we will be forwarding this feedback to the appropriate parties in order to better communication processes.
Reviewed April 16, 2020
The person that I had spoken to was Chris and he was very sweet and understanding in the midst of my divorce and really helped me out to be able to buy my own home. He really was stupendous in every single walk through the whole thing. But there are too many things that's wrong with the house that they need to fix. They're getting it fixed a little a time, so I can't do anything until everything is fixed. But it's a good home. There were some problems with it only because I bought a house that was a model home. So it had sat there for a year and a half But other than that, the home is very nice. I really enjoy it.
Hello Arta, thank you for reaching out and sharing your feedback! It looks like all your repairs are scheduled for service. We will be reaching out to you privately should you have any other concerns. Thank you again, and we're so happy that you love the home!
Reviewed April 15, 2020
My Clayton consultant was good. He was always available, checking up on things. He has checked up on me ever since I moved in. The home purchase is fine but as far as getting the setup, it took a little longer than I thought. But overall, it's wasn't terrible. The home is excellent. It's energy-efficient. And compared to stick-built home I was looking at they're way more expensive for a lot less space. And it'd be a lot older home than something brand-new that I got now. I'm good with it. I chose the location and it came with a bunch of upgrades with the floor.
This is wonderful, Brian! It's so important for Clayton Homes to have employees who share the same values and work ethic as we do. Our upmost priority is making lives better through home-ownership. We are so thrilled that you love your home!
Reviewed April 14, 2020
My daughter came by and stopped to talk to Clayton and they were really nice to her. They’ve treated us good. The home buying process was a pleasant one. I was really satisfied. They had reasonable prices as well. We looked at other places and they were the best. Our home consultant treated us more like family than anything. His name is Les. He was real knowledgeable and professional.
Clayton's reps had done everything they could to help. When I had questions and concerns, they sent out their associate that works on them. We had problems with getting our septic system in because I put it where I had a home and it burned. They worked with the health department getting it set up. They worked really well with them. The quality of the build of our home is nice. With Clayton, I got a home back and we’ve paid back the same place.
Hi Alice! Thank you for sharing this detailed feedback! We are thrilled that you had an excellent customer experience. It's so important that our customer's needs are met through the entire process. We are so happy for you and your family!
Reviewed April 13, 2020
I moved to Arizona from Ohio. I had to practically jump through hoops to get the trailer Clayton Homes. When I got the trailer, they brought it without letting me know. I didn’t even have my water or anything else in here. Finally, when I did get it and got in here, they put some crazy steps in. I told them that they were too high, and their rep said that he was told that they were to code. I told him that they weren’t to code and I took pictures to prove it.
My trailer was set here from August to October and I never had a key for it. I had the key one week and I broke my ankle when I was trying to move some stuff in the house. I was at the bottom of the stairs and a washer fell off the dolly and come down landed on me. So, it took another six weeks to get in here. Finally, they gave me some crazy steps in the back. They had built some steps that the screws were actually coming out of the wood, and I had to pay $2,400 to have a porch made so I could get my stuff in the house.
I’ve been in the home since January the 1st and I’ve already had to replace the strap in the bathroom because it’s broken. The stripping off the wall where it goes in between the paneling and the stripping on the wall is coming off. My son had to glue it. I’m not happy with it. The trailer was not easy to purchase. I had to pay my car off before I could get it. Every time I almost had it, I had to pay something else off. I went through my whole 401(k) just trying to get everything paid off so I could at least get the trailer. It was a process and to go through what I did was just ridiculous. I would never use Clayton Homes again ever and I would never recommend them.
Reviewed April 13, 2020
I've been coming down off and on from Ohio for about a year and a half and then finally I thought I'd move down here. The Clayton Homes consultants were good. I stuck with them until they found me what I wanted and what I could use on this property. They got me where it was able to sit on the land. I wanted a four-bedroom, but the city or county wouldn't let me so I settled with three-bedroom. I like the whole thing and my wife likes the kitchen and the bathroom. I also like that the home keeps the temperature.
Hi Carlton! Thank you so much for your wonderful feedback regarding your purchase process with Clayton Homes. We love how the home center you worked with was able to help you find a home to meet your specific needs. We hope you and your wife enjoy your home for many years to come!
Reviewed April 12, 2020
I’ve known about Clayton Homes since they were here ‘cause they’re just a hop, skip, and a jump from my house. There’s a lack of options around where I live but Clayton’s reputation is good. However, I feel the need to have more transparency on what somebody’s paying for. There was a home price and then ultimately, I ended up borrowing $20,000 more than what the home was. I kept asking for a breakdown of what actually am I paying for, and I never got a solid answer on what is included in that other $20,000. I didn’t know what I was really paying for.
They kept saying I needed footers and I kept telling them I didn’t. I had a mobile home here and I just had new footers five years ago, and the person that was gonna do the footers is the one that did them. It was a reputable company ‘cause it’s the one they used to do the footers. I ended up not needing footers but my price never changed. I know there were a couple other things they did for me but I don’t know that it equaled the price of the footer. It left me with a feeling of getting ripped off. But sales consultation was good for the most part. After it was brought here, it took a while to get things fixed. I know they’re busy and were down a person, but the communication wasn’t there.
In my bedroom, the thing that goes to my vent was twisted. There was absolutely zero air getting through there. It’s middle of winter and it’s 10 degrees outside and my room was getting down to 54 degrees at night. There was a couple nights it got down to 50. I finally sent them an email and I’m like, “This has been two months. I’m freezing. Can I get somebody here to help?” Finally, they came and fixed it for me. They were always very nice. Never had a problem with any of that when they came out and fixed everything basically the same day with the exception of the ceiling. They did a good job.
With this pandemic though, I told the tech not to be in a hurry, but when the guy came home to fix the cracks in my tile in my bathroom, he kept telling me it was the color that he had, a tan, and I kept telling him it wasn’t. He said, “They’re telling me it is.” I said, “I’m telling you, I look at it every day and it’s not.” He put it on anyway and it’s way darker than what the normal is. It looks like it’s dirty when it’s not. I asked them to get the right color so I can go over top of that so it doesn’t look like my brand-new shower that I clean every time I’m in is dirty.
Hi Angela, thank you so much for reaching out and providing feedback regarding your experience with Clayton Homes. We are so happy that you love your home. We apologize for any issues you had regarding maintenance items. We will be looping in the appropriate parties regarding your concerns, you should hear from them soon.
Reviewed April 11, 2020
When I was looking for a home, somebody I know told me to try Clayton Homes because that was where they bought theirs. The process took about nine months, which was lengthy, because of all the red tape you have to go through now. But once they got everything rolling, it was rolling pretty good. I had the home upgraded with the appliances. I also had all the carpet removed and got the linoleum because I have some allergies. It was done very well. Some things on the home could have been done a little bit better, but Clayton has come out and fixed some stuff. They’ve got a couple of other things to repair, but right now, it’s this COVID-19 thing. Aaron and Jake both did really well. I’m pleased.
Reviewed April 11, 2020
When I was riding around and looking for a home, I followed the signs to Clayton Homes. The home buying process went smoothly but I wasn’t too happy with the person who did the setup. There were some things that didn’t get carried out like I’d asked. But the issue was addressed. The property that the home is on shared a well with my sister's property next door. We had a power line run from the pumphouse, which was on my sister’s property right next door, and it was supposed to be hooked to our box because my sister has a rental on the property. In case the power was turned off there, we could flip the switch and we could still have water. We asked the guy to hook it up, but he didn’t. We called Clayton Homes and they sent him back out again. Other than that, my experience with Clayton Homes was awesome. The home is beautiful and I'm satisfied with it.
Hi Audrey, thank you for this wonderful feedback regarding your experience with Clayton Homes. We thrive on customer input to better our processes. We are so glad you love your home! We will forward your concerns to our retail team so that we can improve on communication aspects.
Reviewed April 10, 2020
Buying a home from Clayton was very easy. I requested for no carpet in my rooms. They also gave me an option between black and white for the sink. I chose black to go with my appliances. I like the quality of the build thus far.
We are so thrilled that you had such a wonderful experience, April! We absolutely love all the customization options! Congratulations on your new home!
Reviewed April 10, 2020
I and my wife were driving by and saw Oakwood Homes. We stopped and started talking to them about buying a home. The home buying experience was great until it was time to close on the house. The salesman, David, was really cool and did everything he could. But it took him forever to get the thing finished. We signed the papers on July the 23rd and didn’t get the home on our property until September.
We ordered a double-wide. We got two dogs and we wanted vinyl to the whole thing. We ordered it gray outside, vinyl siding with black shutters. When we went to sign the papers, the house was tan with green shutters and the front part of the double-wide was carpet. I asked Clayton what they could do about it. They didn’t offer any kind of discount and just said that they could build us a new home. I asked them how long that would take and they said five weeks. At that point in time, we were on a time crunch. I said to just change the shutters and I’ll be okay with that. I’ve already waited over a month for the house that we got and I didn’t wanna wait five more weeks. I'm dissatisfied with the experience.
Hi Anthony, thank you so much for reaching out and providing your feedback on the experience you had with your purchase. We strive to provide a world-class experience, and we apologize that yours was less than that. We will be forwarding this information to our retail team so that this does not happen again.
Reviewed April 9, 2020
The rep of Clayton Homes was fantastic. I got an SBA loan and he knew everything, all the ins and outs about it. He was really helpful with all that. As soon as I got the approval, everything went pretty quickly. I really love the quality of the home. Everything’s good and everything just fell in place and it was really easy.
This is awesome, Billy! We really appreciate your feedback regarding the purchase process with Clayton Homes. It sounds like the team you worked with did an exceptional job to make sure your needs were met.
Reviewed April 9, 2020
The quality of Clayton's homes looks better and I like the floor plans better. The home buying process was pretty simple and straightforward. Frankie answered all my questions honestly, very clearly and concisely. He didn’t leave me in the dark. I went in home selection with a different floor plan in mind and they showed me the model that I bought. Since I walked in, I loved it, so I bought that and they were realty good about telling me the differences and in keeping me in the loop.
There were a few mishaps as they were putting the house together, though. It rained that day, so they got stuck in the mud. That destroyed the yard. There are also a few cosmetic things like paint drips in places, the floor was creaking really bad, and the front door was not put on right. They’re pretty easy fixes though. There was nothing major, no damage or anything.
Hello Amanda, thank you so much for reaching out and providing your feedback regarding your home buying experience with Clayton Homes! We strive to provide a world-class customer experience throughout the entire process, and we are so thrilled that Frankie was able to accommodate you and your family! We will be looking into the issues you have discussed further. We appreciate your patience!
Reviewed April 8, 2020
Updated on 05/24/2022: I wrote a review a while back and got a little more help from Clayton. We are now into the 2nd year of owning our home and in that time another window was replaced as it was leaking water when it rained also. My storm door was replace but we are having the same problem as before and the contractor that replaced the storm door didn't even bother to put the chain back on the door, nor did he leave the chain so I could replace it myself. Guess how we found out? Yes it blew open in the wind and pulled the frame loose at the top.
We have also discovered when I stepped down onto the floor by the door frame going out the door that the doorframe where the door opens has been leaking water for awhile that isn't noticeable due to no water on top of the linoleum has rotted out. No fix from Clayton on this as they only have a 1 year warranty. There are places all over the house that you can feel as you walk that the floor isn't laying flat. I hate my house, and wish we hadn't gotten it.
Original Review: House has problems. Clayton finally sends someone out to fix them months later. They made a mess. I now have cracks in my ceiling and walls paint on my beams and floor and my home is only 6 months old. Was over a month from delivery, set up and key turn over and the delay was not weather caused. New home had to have a window and a door replaced as the window was warped and the sliding glass door leaked water in when it rained. They took so long to replace the sliding door that the sheetrock along the wall molded and also had to be replaced. My storm door on the front door is set crooked and you can see daylight above, below and down the side it barely latches and the wind has opened it and about ripped the thing out.
The contractor that came to fix the sliding door and window repaired some of the cracks but got paint on my trim and beams and speckled my linoleum floor with paint. I barely have water pressure at one end of the house and was told that was within the allowances. The skirting was applied sloppily and keeps bowing out. I'm told that's due to the house settling well. Clayton homes hired the guy to build the pad. It's not my fault if he didn't pack it. Not loving my new home. Moved in Oct 2019.
Hi Peggy, thank you so much for reaching out. Customer experience is of the upmost importance to us, and we apologize that your experience so far has been difficult. We are looping in the appropriate parties, and we appreciate your patience.
Reviewed April 8, 2020
The home buying process with Clayton Homes and the consultant we dealt with were both good. We were looking for a trailer for our daughter, and the one we looked out in Elkins was a two-bedroom, and then we found this one in Buckhannon on sale and it was a full package -- it was about the same price but it was a three-bedroom one. That one worked out better, so we got it. We were satisfied and we didn't have to change anything at all. I, however, was a little unhappy that I found that there was a lot of formaldehyde in it. The odor is well gone now. When we went over the paperwork, the lady mentioned it, but for some reason, it didn't register.
Hey Alice! We're so happy you're pleased with the home! At Clayton Homes, we strive to provide a unique experience for each customer, so that they can be happy with their purchase decisions. We are happy for your daughter!
Reviewed April 8, 2020
We were looking for a place for me to buy and put next to my mom’s and went traveling. When I first looked at Clayton, the home had some decent building materials. However, some of the other Clayton we looked at were built like junk. The countertop was junk. We had a hardwood countertop island in it and I was not impressed with the people that I bought from and the people at the factory. I also still haven’t got my place finished. It has been seven months and I still got interior trim work that’s not done and a house that’s not leveled and needs to be releveled. I’ve also got cracks showing up in my sheetrock.
They said they’ll be here. But I’ve been told that for about seven months now. This place was supposed to have been finished in September of last year. And for a long time, they avoided even answering my phone calls. I’ve talked to the people I bought the place from and the manufacturer of Clayton Homes. I got the runaround from every one of them. The next step is legal action. I am not happy at all and I’m very dissatisfied. I won’t recommend someone else to go buy from Clayton Homes.
Hi Brian, thank you for reaching out. We're sorry to hear your experiencing these issues, and we'd like to loop in the appropriate parties for support. In the meantime, we want to assure you that customer experience is of the upmost importance to us. We appreciate your patience at this time.
Clayton Homes Company Information
- Company Name:
- Clayton Homes
- Year Founded:
- 1934
- Address:
- 5000 Clayton Rd.
- City:
- Maryville
- State/Province:
- TN
- Postal Code:
- 37804
- Country:
- United States
- Website:
- www.claytonhomes.com
