Follow us:
  1. Home
  2. Homeowners
  3. Home Security Systems
  4. Xfinity vs. Cove

Xfinity vs. Cove

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team
Cove

What is the difference between Xfinity and Cove?

When it comes to DIY home security systems, Xfinity and Cove are good options. Both offer wireless systems with affordable monitoring and a good range of security products. Cove doesn’t have as many smart-home integrations, and Xfinity has a shorter trial period.

Installation and cost

xfinity logocove logo
Installation typeProfessionalDIY
Installation fee$100None
Upfront costEquipment cost of $360 to $600+; financing availableVaries by selected equipment
Trial period30-day money-back guarantee60-day money-back guarantee
Contract termsTwo yearsNo term contracts
xfinity logoProfessional$100Equipment cost of $360 to $600+; financing available30-day money-back guaranteeTwo years
cove logoDIYNoneVaries by selected equipment60-day money-back guaranteeNo term contracts

Monitoring plans and pricing

xfinity logocove logo
Monitoring price range$30+$15.00 to $24.99/month
Monitoring optionsProfessional and self-monitoredProfessional
Self-monitoringSelf protection feature available (live recorded video) for $10/month
Upgraded self-monitoring
24/7 professional monitoring$30+Starting at $15/month
Upgraded professional monitoring$40+Starting at $25/month
xfinity logo$30+Professional and self-monitoredSelf protection feature available (live recorded video) for $10/month$30+$40+
cove logo$15.00 to $24.99/monthProfessionalStarting at $15/monthStarting at $25/month

Security equipment

xfinity logocove logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenNot specified
Panic buttonVia touch-screen control panelMedical panic button
Yard sign
xfinity logoWirelessIndoor and outdoor camerasNot specifiedVia touch-screen control panel
cove logoWirelessIndoor and outdoor camerasMedical panic button

Smart-home features

xfinity logocove logo
Smart locksCompatible with August, Kwikset and Yale
Smart lightsCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, Sengled
Smart thermostatCompatible with Carrier Cor, ecobee, Zen
Garage door controlCompatible with Chamberlain LiftMaster
Temperature sensorHeat detector within smoke detector
Water sensor
Smoke detector
CO2 detector
xfinity logoCompatible with August, Kwikset and YaleCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, SengledCompatible with Carrier Cor, ecobee, ZenCompatible with Chamberlain LiftMaster
cove logoHeat detector within smoke detector

Technology

xfinity logocove logo
Mobile app
Mobile app monitoring
iOS rating4.42.3
Android rating4.52.5
Notification/alert optionsText, email, push and TVPhone, email, text and push
Home automation capabilities
Voice integration
Amazon Alexa
Google HomeNot specified
Other integrationsNot specified
xfinity logo4.44.5Text, email, push and TVNot specifiedNot specified
cove logo2.32.5Phone, email, text and push

Reputation on ConsumerAffairs

xfinity logocove logo
Overall star rating1.613.26
Verified customer reviewsXfinity Home reviewsCove reviews
xfinity logo1.61Xfinity Home reviews
cove logo3.26Cove reviews

All information accurate as of publishing date.

Quick and easy. Get matched with a Home Security partner.

    Xfinity

    Traditionally, Xfinity has been known for its internet and television services. Recently, its smart-home systems have started to become popular because of the range of options. However, it doesn't have as vast of a product range as some other companies and doesn’t include a video doorbell. Prices are pretty competitive — there are no upfront costs, and you can package internet and television in the monthly price. Prices range between $15 to $25 per month for the systems, and monitoring is as low as $30 per month.

    Xfinity plans

    • Base Home System: For smaller homes with one or two entrances, the Base Home System is a good option. This package comes with three door/window sensors, a motion sensor, a control system and a yard sign. This package is $360 upfront or $15 a month for 24 months.
    • Complete Home System: The Complete Home System is recommended for homes with more windows and doors. It comes with five door/window sensors, a motion sensor, a wireless keypad, an indoor/outdoor camera, a control system and a yard sign. This package is $20 a month for 24 months or $480 upfront.
    • Ultimate Home System: The Ultimate Home System is best for bigger homes and includes 10 door/window sensors, a motion sensor, a wireless keypad, two indoor/outdoor cameras, a control system and a yard sign. This system costs $25 a month for 24 months or requires a one-time payment of $600.

    What Xfinity customers say

    Xfinity receives mixed feedback in ConsumerAffairs reviews. Customers who had a positive experience comment on enjoying the mobile app control and HD cameras, and some say the products are of good quality for the price. Customers who weren’t satisfied with their experience mentioned problems dealing with customer service regarding cancellation issues and frustration around the automated answering system.

    I do like my Xfinity Home security service. I like the keypad by the door and how I can set it when I leave and when I go to bed each night. I'm glad I've never had an intruder but I know if I did I could count on Xfinity Home security service to keep me safe and send the authorities in a hurried manner."

    Britain of Smyrna, TN

    Cove

    Cove is a DIY home security solution that lets you build your own system. Its online quiz gives you an easy way to determine what equipment you need from its range of security options. Cove doesn’t offer many types of equipment that include smart-home integrations, although it does connect to two popular voice integrations: Google and Alexa.

    With Cove, you must buy the base unit ($249), and everything else is an additional cost after that. If you’re looking for a simple solution, Cove is a good place to start.

    Cove plans

    • Cove Basic: With Cove Basic, you get 24/7 live monitoring and environmental monitoring. In this plan, the system also checks itself automatically every hour and comes with a one-year warranty. Cove Basic monitoring is 50 cents per day, or about $183 per year.
    • Cove Plus: The Cove Plus plan includes the ability to control your system through your smart home or with your voice integration, which isn’t included in Basic. Professional and environmental monitoring are also included. Instead of a year-long warranty, Cove Plus comes with a lifetime warranty. Cove Plus is about $305 per year, or 83 cents a day.

    What Cove customers say

    Cove customers leave mixed feedback on ConsumerAffairs. Happy customers comment on a customer service team that goes the extra mile, an easy installation process and quality products. Negative feedback centers on equipment functionality and cancellation issues.

    The cost was very attractive, but we didn't know what to expect of the Company nor their products. It's with great pleasure that I can say that their products are excellent, easy to install and that COVE stands behind their products firmly."

    Jan of Azusa, CA

    Bottom line: Xfinity or Cove?

    Xfinity offers a pretty well-rounded solution for customers who want to combine internet and security into one payment. Cove, on the other hand, is a bit more expensive (starting at $249, which is close to  Xfinity’s basic package) but is pretty easy to use.

    • Xfinity is best for customers who want a fully integrated security system on a budget.
    • Cove is best for customers who need additional help designing a system and are focused more on security than smart-home integrations.
    Did you find this article helpful? |
    Share this article
    Profile picture of Jessica Render
    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.