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Cove
Cove
Overall Satisfaction Rating
4.22/5
  • 5 stars
    5
  • 4 stars
    3
  • 3 stars
    0
  • 2 stars
    0
  • 1 stars
    1
Based on 9 ratings
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Cove

ConsumerAffairs Accredited Brand

Since 2018, Cove has been delivering world-class security and life-safety solutions to their customers. Monitoring is $14.99. No contracts. $0 upfront costs available. Get all the benefits of professional grade security at the cost of a DIY system. Customize your system to protect your home like a hero with Cove's DIY home security. Simple setup. Safe in minutes. Try Cove risk-free today!

BOTTOM LINE

Cove’s affordable DIY-installed security systems include a 60-day trial. We wish the company had Cove-specific security cameras, but the pros vastly outweigh the cons with this nimble, new business.

PROS

  • 60-day trial
  • No contracts
  • Minutes for DIY install

CONS

  • No Cove-specific security cameras

Top Cove Reviews

Rated with 5 stars
05/02/2019
Verified Reviewer Verified Buyer

Every experience I have had with Cove has been fantastic. Customer service is amazing, and they are always willing to go the extra mile for their users. I can't imagine having another company protect my family.

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Rated with 5 stars
06/21/2019
Verified Reviewer Verified Buyer

The overall experience with Cove has been great … Great customer service, great security performance... I know it works because the various alarms have been triggered and it was always accurate. I've recommended several people to use this and continue to do so.

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How does Cove security work?

Cove, a home security business founded in 2018, provides a DIY security system that takes about 30 minutes to install. The company offers a 60-day trial for its products, which is one of the longest trial periods in the industry. Cove doesn't lock customers into long-term contracts like some other companies. Its Basic plan costs just $14.99, making it one of the cheapest monitoring plans available, though you must buy the equipment to receive that price. Cove has a 24-hour shipping policy that gets your new home security to your home just one day after ordering.

Cove security cost

Cove's security service costs between $14.99 and $39.99 a month, depending on the plan and whether you pay for equipment upfront. You can cancel at any time. If you financed your equipment and decide to cancel, you are required to finish paying for it. Otherwise, you're off the hook.

 Basic planValue plan
With money down on equipment$14.99/mo$24.99/mo
With no money down on equipment$24.99/mo$34.99/mo

Cove security plans

Cove has two plans, the Basic plan and the Value plan. The Basic plan comes with 24/7 monitoring, InstaText, LiveAssist, cellular service and a one-year equipment warranty. The Value plan includes everything in the Basic plan plus a mobile app that allows you to arm and disarm your system, receive alerts and monitor your system remotely.

Beyond the basic features of each plan, Cove has highly customizable packages that let you pick and choose the equipment and features you prefer. You can go online to choose the best system for you — the company has a questionnaire to help you decide.

Cove security equipment

Cove's equipment comes with a lifetime warranty. Each Cove package includes a wireless tablet with a touch-screen panel that serves as the brains of the system. You can also have up to 20 user codes if you have multiple users. Additional equipment you can purchase from Cove includes:

  • Flood sensor ($20)
  • Door sensors ($15)
  • Motion sensors ($30)
  • Smoke Detector ($30)
  • Carbon monoxide detector ($50)
  • Window sensors ($15)
  • Glass break detector ($35)

Cove security FAQ

Does Cove have an app?
Yes. Cove has mobile apps for Apple and Android. The Cove security app lets you monitor your Cove system from the palm of your hand and includes the ability to watch live footage from security cameras. The apps are only available with a premium subscription, however.
Can Cove send notifications to my phone?
It can. Cove’s InstaText functionality sends security alerts to your phone.
Does Cove have a free trial?
Cove has a 60-day free trial, which is twice as long as the 30-day trial that is standard among most home security companies.
How do I install Cove?
Cove's wireless setup is simple. Follow the instructions on the touch panel, which guides you through the installation process. Cove touts an average installation time of just 27 minutes.

Do we recommend Cove security?

We recommend Cove's home security systems for their affordability, customization options and straightforward DIY setup. It's also convenient the company doesn't require a long-term contract like many other home security companies, and Cove's 60-day trial is a perk we don't see often. Cove is a good home alarm security company that steps up in areas where other home security companies have traditionally let consumers down.

9 Cove Consumer Reviews

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 21, 2019

The overall experience with Cove has been great. I can't compare them to others, as this is my first home alarm company I've used, but they've never given me a reason to seek another company. Great customer service, great security performance... I know it works because the various alarms have been triggered and it was always accurate. I've recommended several people to use this and continue to do so.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 2, 2019

I love how fast they contact me in the case of an alarm activation and the simplicity of the setup. The only thing that would have given 5 stars is a functional mobile app. Otherwise I love the service!

Cove response

We are so glad you are enjoying the system. We definitely want to provide more features and abilities with the app as well. Let us know if you have any other questions.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 2, 2019

Had a great experience, looking forward to some upgrades like doorbell cameras, and maybe an external alarm siren. In addition the ability to hook the alarm to WiFi, plus it would be nice to have maybe a separate small key panel that would allow disarming from another location such as the garage.

Cove response

We are so glad you have had a great experience. Let us know if you ever have any questions.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 2, 2019

I'm an early adopter so when I found Cove I was all in. Cove provides the link between the out of the box solutions (Nest, Ring, etc.) and the big brand contracts like ADT. I love how I can set the product up myself and customize my solution, but also have the support and monitoring of a 24/7 service. I love the touch screen interface and the ease of use. However, there are some drawbacks. The app is very limited in its use and the AT&T only solution is not as reliable as I would like. I wish there was a hybrid solution with AT&T and WiFi to provide some extra reliability. I also cannot silence the panel entirely when there are minor issues such as communication failures due to service outage. This is really annoying since the panel is near my nursery and wakes my son up when it starts screaming. Other than that, this solution is solid. The siren is loud, the monitoring is quick and timely, and the sensors work flawlessly. Couldn't ask for anything more.

Cove response

Thanks for the great review and amazing feedback. We are definitely listening. Thanks for sharing this information.

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Rated with 5 stars
profile pic of the author
Verified Reviewer Verified Buyer
Original review: May 1, 2019

First off the Cove team workers are 1st class, friendly staff. You couldn't as for a better group or organization of people. I recomend Cove for 1st time home security clients because they treat you like you are worth it. They walk you through step by step to get you set up and feel secure. I'm a real customer not a fake client! I explain on true and real feelings about Cove. Way to go Cove. Jamie **.

Cove response

I'm glad that you have had a good experience with our Cove team. Our goal is to be a customer-centric company, and we do that by making sure every experience is positive.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 17, 2019

My system is great, sometimes the alarm will go off for my son dropping his toy on the ground (glass break sensor) but other than that it is excellent! Wish they had more automation choices like door lock and lights control but it's still worth every penny.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 4, 2019

Before I got Cove it seemed too good to be true. Over 97% positive service, feedback and or reviews I figured I'd have to get it for myself. After 3/4 months later I'm still happy with my choice and I've referred others. Everything is great! Thank you very much Cove!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 3, 2019

When the system arrived, it said welcome to "Alder Security". It was having trouble connecting to the network and the customer service number it provided was for Alder Security, who had no idea who Cove was...? I couldn't find Cove's phone number anywhere online and had to open a sales chat on their website to reach them. The sales rep was very sarcastic and told me to "call the number on all the signs and stickers"- it's not on the sign or stickers, for the record. Final straw was when I had a false alarm and could not turn off the alarm remotely because the app was so dysfunctional. When I called customer service, they recommended force quitting and reopening the app several times "until it works". I'm glad for the long trial period because I sent it back and got Simplisafe- much better.

Cove response

Brad- We are sorry this happened. This is a very unusual and frustrating situation.We see that you cancelled within your 60 day risk free trial period and received a full refund. Thank you for giving us a chance. Our smart phone app has been updated since you cancelled and works great. We wish we could have served you better and wish you the best.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 2, 2019

Every experience I have had with Cove has been fantastic. Customer service is amazing, and they are always willing to go the extra mile for their users. I cant imagine having another company protect my family.

Cove response

Thanks so much Phillip. We are so glad you chose Cove and we can help you protect your family.

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Cove Company Information

Company Name:
Cove
Website:
www.covesmart.com
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