Cove

It was very simple to install and set everything up. I would highly recommend, I feel so much more safe when I’m home alone. It really makes a difference knowing that I’m safe, and I can keep track of everyone coming and going from my home.

Cove has been awesome. It was so simple to install and has worked great. I would recommend to anyone. Customer support was great too. They offered a full security solutions which is hard to find with the big brands. It seems like they really care.

I really like my Cove alarm system! The DIY setup is fast and step-by-step easy. Customer service is good but I haven’t needed them much. The product is good without their need. We’ve had police show up twice after the sensors were triggered. I feel peace of mind knowing my system is armed and calls the police when it is triggered.

We have had our alarm now for almost 3 years. It was simple to set up and to use. A year ago we had a small issue when the app would no longer disarm the alarm. After calling in and working with tech support to fix the problem they figured it was an equipment issue. They ended up sending us out a new control panel which fixed the problem and we have continued to enjoy our alarm.

Cove provides a great system for a great price. It's a young company so there is some growth and development to be expected but overall I've been pleased with the service. Customer service is also pretty on point, especially considering they are overseas. Nice to see someone on top of their game.

This camera is super easy to install. There's no hassle at all. It also has really good imaging and I definitely feel more secure with it set up. I can now leave the baby with a sitter and feel safer.

I purchased my Cove Smart security system in late 2021. In July of 2022 the main control panel of the security system stopped functioning which means the security and fire monitoring service isn't functioning. In July I was told a new control panel would arrive in 7 business days. It has been 30 days and still no panel and no security and fire monitoring service for my family and I. After repeated phone calls to Cove and many promises about a new control panel being expedited to my home, nothing has been shipped and the customer service agents continue to give me the runaround. Please read all the reviews about Cove before you make a purchase. Do not buy!!

I tried to turn off the monitoring. However, there is no way to make the panel randomly and loudly announcing "Panel Communication Failure" unless I pay to reconnect my system to monitoring. Customer support confirmed this.

Very bad in solving the problems. You need to call multiple times for same kind of issues. Mostly issues starts happening after 60 days we buys, so after 60 days they don't care about customer satisfaction or solving the problems (only try to act like nice get reviews after finish call). So if any customer wants refund after 60 days, they say your 60 days trial period is over now they cannot give refund. Then what's the reason for taking security service for your home when you don't receive any network or notifications. Another I see bad about cove is that, they reply to our review and say someone contact soon but nobody make call or even try to solve the problem.

After purchasing the equipment had no issues. Once the cellular towers switched from 3g to 4g or whatever it is called system has not worked. Would set alarm from app and continuously would say communication error. With that being said I called Cove to ask what the problem is and they stated it has been an ongoing issue. In layman's term it means the alarm is not synced to the monitoring company. If the alarm is not synced to the monitoring company and somebody breaks in the police won't be notified. In order to troubleshoot the system you need to be in front of the panel. How does Cove expect for you to be in front of the panel to troubleshoot it when you are on vacation. Please do your due diligence and shop around. Being forewarned.