Cove

Cove provides a great system for a great price. It's a young company so there is some growth and development to be expected but overall I've been pleased with the service. Customer service is also pretty on point, especially considering they are overseas. Nice to see someone on top of their game.

After accidentally triggering our alarm, Cove didn’t even respond. The system dialed into customer service automatically and after 20+ minutes on hold I hung up. Cove agreed to take back their equipment and cancel my contract. They were even nice enough to send a return label. Now, having their equipment back for over a month, they still took out monitoring fees from my account! I allowed you to keep Sept fees because the equipment arrived two days later and I figured you needed monitor yourselves all Sept., but Oct.? Quit being greedy and return my money and cancel the service like you agreed on.

Purchased a Cove system, including indoor and outdoor cameras, and $14.99 monitoring program. The cameras were NOT cove. They are YI and Kami. Many problems with those cameras. Called Cove for technical support and they said that I would need a separate app for those cameras. Cove also said they do not provide technical support for those cameras, although they state they do. I was told to download a YI app. YI support is in China. Tech support is by email only and they do not respond. When purchased I was told all tech support was in Utah. Not so. Today I called for help and was connected with a heavy foreign accent...probably from the Philippines.

Horrible Wi-Fi connection for some distance sensors, have had them reset/replaced without making a difference. Not worth the money if the sensors don’t work. Also has no doorbell chime for the system. Also does not sync with google hub as I was told. Very disappointed.

I highly don’t recommend this company. Sure the customer service is helpful and quick, but the equipment sucks. There’s a 30 second delay when entering the house, which gives someone plenty of time to grab something and run before the alarm sounds. The outside camera only records when motion is detected, you do not have live feed after that motion like you do on the indoor camera. The outside camera also doesn’t have human detection? Very dumb. The glass break monitor was set off by my kid screaming, scared them for nights because they thought there was a monster. My door sensor falls off constantly. I can’t watch the live feed when my power or wifi go out.

If a door is opened and the alarm sounds, canceling the alarm doesn't help prevent a phone call from Cove, or worse, police showing up at my door. They just don't get it and I've called them repeatedly about NOT calling or worse sending police in if an alarm is canceled promptly. It's frustrating when you have kids that make mistakes and you have to keep doing this and they promise to update their system, but nothing changes. I owned security systems for many years, and I've never had this problem before until now. The system otherwise is good and works fine. It's the company that seems to use off-shore representatives and can't get things done right.

I have been very pleased with the Cove Security System. It is a very easy system to learn & use. I feel so much safer having it. It is a very affordable system for those of us on a fixed income & gives me the security that I was hoping for. Your product is awesome.

We bought three cameras from Cove. Two are wireless outside cameras and one is an inside camera that requires a power source. One of the wireless cameras works perfectly, the other keeps losing its connection and I have to spend about 15 minutes rescanning the QR code to get it to work for a few hours. One other minor irritant. We were supposed to get a lawn sign and stickers to put on the windows. We did get the lawn sign, but there were no stickers. We did get some magnets which are pretty well useless because obviously they won't stick to a window.

I purchased a cove system about 8 months ago and at the time was residing in a leased townhouse and checked with owners before ordering and installing the system. Don't get me wrong, the system is diy and super easy to install. It worked like it was supposed to and the monthly cost was cheap. Overall, I don't have anything bad to say about the system and the operation of the system, that gets 5 stars.

I purchased this alarm in June, 2020. Since day one I have had nothing but problems. I have spent hours on the phone with their tech support and customer service to no avail. They have dragged it to where they now say they won’t refund my money. The issues I have had are - multiple false alarms to the point the police will charge me if they come back out, sensors not working, tablet part replaced and still doesn’t work correctly, smoke alarm goes off every time the alarm is set and so does the glass break sensor. I’m not done with this company yet. My lawyer is taking over at this point and we are also calling the FCC and the NC Attorney General. Take my advice and never buy from this company. Their equipment and customer service are junk. You will be disappointed.