Cove

I purchased a cove system about 8 months ago and at the time was residing in a leased townhouse and checked with owners before ordering and installing the system. Don't get me wrong, the system is diy and super easy to install. It worked like it was supposed to and the monthly cost was cheap. Overall, I don't have anything bad to say about the system and the operation of the system, that gets 5 stars.

I purchased this alarm in June, 2020. Since day one I have had nothing but problems. I have spent hours on the phone with their tech support and customer service to no avail. They have dragged it to where they now say they won’t refund my money. The issues I have had are - multiple false alarms to the point the police will charge me if they come back out, sensors not working, tablet part replaced and still doesn’t work correctly, smoke alarm goes off every time the alarm is set and so does the glass break sensor. I’m not done with this company yet. My lawyer is taking over at this point and we are also calling the FCC and the NC Attorney General. Take my advice and never buy from this company. Their equipment and customer service are junk. You will be disappointed.

After researching several systems, money was a factor, Cove gave us the best options for the buck. We still love our Cove system. Installation was a breeze and simple. Their response time are extremely fast. Even with Covid-19 financial issues, they have worked with us since the beginning without monthly payments. They have way more than helpful. I'd recommend Cove over any other system I've had.

Easily installed. Customer service, when setting up the security system was excellent. Keyboard easy to navigate. Push the buttons slowly. You have the option to receive a verbal notification whenever a door or window is open. The camera works well. However it requires a membership to a cloud service when saving video.

I got Cove because it offered me a really cheap subscription and after doing some research online I decided to take the risk on this new company. The customer reviews seemed good, but I've only had it a couple of months. The customer service is fine and the installation was a cinch.

Like many of the good and bad reviewers, I was drawn into getting Cove security for my home based on positive reviews and their pricing. Cove also assured me that by June they would be offering their own monitoring camera, doorbell camera and a Verizon sim card to replace the AT&T sim card. This was all good news to me and one of the deciding factors in my choosing to go with Cove, unfortunately it was all a pack of lies and nothing more than a bait and switch scheme by a company who is big on promises but weak on quality and service. Beginning in April 2020, my Cove system would repeatedly and continuously go offline. Unfortunately AT&T is the carrier Cove has chosen to use as their data company, and it has the worst service in my neighborhood.

We came from ADT. If I could leave a zero-star review, I would. Literally the worst alarm system ever made. We purchased the equipment outright and since day one had nothing but issues. Troubleshooted, false alarm after false alarm every single time without fail that we left the house. We wanted to return the hardware, but were out of the 2 month grace period. 5 months in, after losing all faith and being frustrated from our dog now having PTSD from the machine we wanted a refund of their faulty, poorly designed, defective system. Their response was that it was MY fault I didn't call sooner. Hours on the phone wasted, service from AT&T would completely drop out rendering the system useless. Save your money, save your time and go with someone else. Anyone else. Really.

I purchased a new home and decided to go with Cove for our alarm system. I purchased the system and received it. Initially they did not send me 3 additional sensors that I paid for and when I called in I was told that I didn’t order the additional sensors. After going back and forth, I went ahead and ordered the additional sensors. I was shipped just one instead of the 3 I ordered. For almost one month I kept calling and was told that my order was processed and that it was being shipped out. I tried to talk to supervisors numerous times and was not successful. I was told they would call me and sure enough no calls.

I've had this system less than a week and it has already failed as a reliable dependable home Security System. The first problem was one of the door sensors didn't work after install, no problem, called TS and they said they would send a replacement. I decided to arm the system in 'AWAY' mode to test the 3 motion sensors installed in each bedroom. I waiting by a window in each room for the system to arm, then I walked away from the window and was able to walk around the entire rooms before the motion sensor went off. Room #1 took about 24 seconds, Room#2 took over 30 secs and Room#3 took about 40 seconds before alerting the call center.

Through the recommendation of a relative, my wife and I decided to become a customer with COVE. The cost was very attractive, but we didn't know what to expect of the Company nor their products. It's with great pleasure that I can say that their products are excellent, easy to install and that COVE stands behind their products firmly. Furthermore I would like to say that in every instance when I needed their help, advise, assistance and or instructions, every single COVE representative that I talked to has been very pleasant to deal with, very kind, very patient and very, very informative and very knowledgeable about their products. I can truly say that I, as a customer, am very, very satisfied with COVE, and that I am very pleased with their products and their pleasant and always ready to be of assistance customer service. Sincerely, Jan **.