Cove Reviews

Just moved in to my house. Spoke to a Cove representative multiple times and they told us all we had to do was sign up for services and get a new “home base”. Well we did that and after two days of talking to them trying to connect cameras that came with the house they informed us on by the way you can’t transfer those just like the rest of their over inflated products. The only way to connect cameras is to purchase new cameras. Absolute trash and pyramid scheme. Ripping all of it out of the house this weekend and going with a more user friendly and helpful security system. If anyone asks me I’d never recommend this product and if yo are buying a home that has it and they say security system is staying tell them to rip it out. Leaving it is not a value add to the home. Surprised a company like this can even be in business still.

I had Cove less than two weeks. I did the install the way they said, the cameras gave me a lot of trouble and app kept crashing. When everything finally connected, the cameras continued going off all night. The batteries died within hours. The solar would not charge. I called in for help. I was hung up on the first time. The second time the agent was very good and gave me some troubleshooting ideas. However, the cameras continued behaving in the same fashion. I called in a third time and was berated with excuses about why it was my fault. The person kept having to talk to a supervisor, and then wanted my personal login and personal password to view the pictures allegedly taken by the cameras. The person then transferred me to cancel the service.

I purchased $1,600 worth of equipment and initially was satisfied with the helpful set up provided by their customer service. I noticed that my bill quickly jumped from 19.99 + tax to their 29.99 plan without my consent. Well I assumed they had a price change. Then it jumped an additional $3/month apparently because I was using a debit card, which I had been using since signing up...what?? they just decided to add a convenience fee without notifying customers.

We moved from Vivint because of the absurd cost, but this wasn't the answer. The doorbell cam has instructions and hardware for a mechanical chime, but isn't supported per cs (requires a firmware update tbd); side note, the camera is chunky with average resolution. You have to use their chime and run on battery. I ate that after two rounds with support; not the end of the world. Now let's talk about the outdoor cameras. They appear to be old refurbished eufy cams that work 5% of the time. I repositioned them several times to get ONE of 3 to work effectively (motion detection is the same as a Blink cam - sensor break). I spoke to cs and they are replacing one cam because the motion sensor (confirmed on their end) that doesn't work. That's fine, but now when using the touch pad, the cameras don't load and look like a pixel mess.

Very Dissatisfied, I was told "FREE INSTALLATION". Not true, need to use third party installer that charges, took three hours of phone calls to resolve this BAIT & SWITCH. Stay away from this service

No self service, when trying to cancel you must give 30 days notice, ridiculous! If you want to transfer your service to another person you must give them your passwords, unbelievable!

The equipment itself was decent enough, but the customer service experience completely ruined it for me. Trying to get help was frustrating, and when I finally decided to cancel, the process was even worse. The representative handling my cancellation call was extremely difficult to understand and could not clearly communicate basic information. It made an already frustrating experience feel even more unprofessional. Customer support should not be this hard to deal with, especially when you’re trying to close out your account. I would not recommend based on the poor service experience alone.

Canceled service in December 2025 and provided written notice. Despite this, the company continued charging my card in March and April after authorization was revoked. Both charges were reversed by my credit card issuer as billing errors after multiple disputes. Service was unreliable with repeated false alarms. Following cancellation, I experienced a significant increase in phishing/spam emails to the address used for this account, which raises additional concerns.

After the first six months of use our front door stopped connecting to our base station due to distance. We repositioned multiple times, but it would never arm the front door. Eventually, the same thing happened with the back door. We switched monitoring companies and attempted to cancel our account with Cove. Every time you call in and select the phone option of cancellation it ends the call automatically just saying “goodbye”. You then have to call back in and speak to a customer representative. After calling today on April 21, I was told that I have to do a scheduled cancellation which will charge my card for May and it will cancel 30 days after that. So now I am being charged for two months that I am not using the system. Absolutely no customer service kindness due to this policy.