Cove

Like many of the good and bad reviewers, I was drawn into getting Cove security for my home based on positive reviews and their pricing. Cove also assured me that by June they would be offering their own monitoring camera, doorbell camera and a Verizon sim card to replace the AT&T sim card. This was all good news to me and one of the deciding factors in my choosing to go with Cove, unfortunately it was all a pack of lies and nothing more than a bait and switch scheme by a company who is big on promises but weak on quality and service. Beginning in April 2020, my Cove system would repeatedly and continuously go offline. Unfortunately AT&T is the carrier Cove has chosen to use as their data company, and it has the worst service in my neighborhood.

We came from ADT. If I could leave a zero-star review, I would. Literally the worst alarm system ever made. We purchased the equipment outright and since day one had nothing but issues. Troubleshooted, false alarm after false alarm every single time without fail that we left the house. We wanted to return the hardware, but were out of the 2 month grace period. 5 months in, after losing all faith and being frustrated from our dog now having PTSD from the machine we wanted a refund of their faulty, poorly designed, defective system. Their response was that it was MY fault I didn't call sooner. Hours on the phone wasted, service from AT&T would completely drop out rendering the system useless. Save your money, save your time and go with someone else. Anyone else. Really.

I purchased a new home and decided to go with Cove for our alarm system. I purchased the system and received it. Initially they did not send me 3 additional sensors that I paid for and when I called in I was told that I didn’t order the additional sensors. After going back and forth, I went ahead and ordered the additional sensors. I was shipped just one instead of the 3 I ordered. For almost one month I kept calling and was told that my order was processed and that it was being shipped out. I tried to talk to supervisors numerous times and was not successful. I was told they would call me and sure enough no calls.

I've had this system less than a week and it has already failed as a reliable dependable home Security System. The first problem was one of the door sensors didn't work after install, no problem, called TS and they said they would send a replacement. I decided to arm the system in 'AWAY' mode to test the 3 motion sensors installed in each bedroom. I waiting by a window in each room for the system to arm, then I walked away from the window and was able to walk around the entire rooms before the motion sensor went off. Room #1 took about 24 seconds, Room#2 took over 30 secs and Room#3 took about 40 seconds before alerting the call center.

Through the recommendation of a relative, my wife and I decided to become a customer with COVE. The cost was very attractive, but we didn't know what to expect of the Company nor their products. It's with great pleasure that I can say that their products are excellent, easy to install and that COVE stands behind their products firmly. Furthermore I would like to say that in every instance when I needed their help, advise, assistance and or instructions, every single COVE representative that I talked to has been very pleasant to deal with, very kind, very patient and very, very informative and very knowledgeable about their products. I can truly say that I, as a customer, am very, very satisfied with COVE, and that I am very pleased with their products and their pleasant and always ready to be of assistance customer service. Sincerely, Jan **.

The overall experience with Cove has been great. I can't compare them to others, as this is my first home alarm company I've used, but they've never given me a reason to seek another company. Great customer service, great security performance... I know it works because the various alarms have been triggered and it was always accurate. I've recommended several people to use this and continue to do so.

My system is great, sometimes the alarm will go off for my son dropping his toy on the ground (glass break sensor) but other than that it is excellent! Wish they had more automation choices like door lock and lights control but it's still worth every penny.

Before I got Cove it seemed too good to be true. Over 97% positive service, feedback and or reviews I figured I'd have to get it for myself. After 3/4 months later I'm still happy with my choice and I've referred others. Everything is great! Thank you very much Cove!

When the system arrived, it said welcome to "Alder Security". It was having trouble connecting to the network and the customer service number it provided was for Alder Security, who had no idea who Cove was...? I couldn't find Cove's phone number anywhere online and had to open a sales chat on their website to reach them. The sales rep was very sarcastic and told me to "call the number on all the signs and stickers"- it's not on the sign or stickers, for the record. Final straw was when I had a false alarm and could not turn off the alarm remotely because the app was so dysfunctional. When I called customer service, they recommended force quitting and reopening the app several times "until it works". I'm glad for the long trial period because I sent it back and got Simplisafe- much better.

Every experience I have had with Cove has been fantastic. Customer service is amazing, and they are always willing to go the extra mile for their users. I cant imagine having another company protect my family.