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Cove
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Cove

 3.0/5 (26 ratings)
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About Cove

Since 2018, Cove has been delivering world-class security and life-safety solutions to their customers. Monitoring starts at $15 a month. No contracts. $0 upfront costs available. Get all the benefits of professional grade security at the cost of a DIY system. Customize your system to protect your home like a hero with Cove's DIY home security. Simple setup. Safe in minutes. Try Cove risk-free today!

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • 60-day trial
  • No contracts
  • Minutes for DIY install

Cons

  • No doorbell camera

Bottom Line

Cove’s affordable DIY-installed security systems include a 60-day trial. We wish the company had more equipment options, but the pros outweigh the cons with this nimble business.

Top Cove Reviews

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Rated with 5 stars
Verified

Every experience I have had with Cove has been fantastic. Customer service is amazing, and they are always willing to go the extra mile for their users. I can't imagine having ano...

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Rated with 5 stars
Verified

The overall experience with Cove has been great … Great customer service, great security performance... I know it works because the various alarms have been triggered and it was a...

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How does Cove security work?

Cove, a home security business founded in 2018, provides a DIY security system that takes about 30 minutes to install. The company offers a 60-day trial for its products, which is one of the longest trial periods in the industry. Cove doesn't lock customers into long-term contracts like some other companies. Its Basic plan costs just $15 per month, making it one of the cheapest monitoring plans available, though you must buy the equipment to receive that price. Cove has a 24-hour shipping policy that gets your new home security to your home just one day after ordering.

Cove security cost

Cove's security service costs from $15 per month to $24.99 per month if you purchase the equipment upfront. You can cancel at any time. If you financed your equipment and decide to cancel, you are required to finish paying for it. Otherwise, you're off the hook.

Basic planValue plan
With money down on equipment$14.99/mo$24.99/mo
With no money down on equipment$24.99/mo$34.99/mo

Cove security plans

Cove has two plans, the Basic plan and the Value plan. The Basic plan comes with 24/7 monitoring, InstaText, LiveAssist, cellular service and a one-year equipment warranty. The Value plan includes everything in the Basic plan plus a mobile app that allows you to arm and disarm your system, receive alerts and monitor your system remotely.

Beyond the basic features of each plan, Cove has highly customizable packages that let you pick and choose the equipment and features you prefer. You can go online to choose the best system for you — the company has a questionnaire to help you decide.

Cove security equipment

Cove's equipment comes with a lifetime warranty. Each Cove package includes a wireless tablet with a touch-screen panel that serves as the brains of the system. You can also have up to 20 user codes if you have multiple users. Additional equipment you can purchase from Cove includes:

  • Indoor camera ($99)
  • Outdoor camera ($199)
  • Flood sensor ($20)
  • Door sensors ($15)
  • Motion sensors ($30)
  • Smoke Detector ($30)
  • Carbon monoxide detector ($50)
  • Window sensors ($15)
  • Glass break detector ($35)

Cove security FAQ

Does Cove have an app?
Yes. Cove has mobile apps for Apple and Android. The Cove security app lets you monitor your Cove system from the palm of your hand and includes the ability to watch live footage from security cameras. The apps are only available with a premium subscription, however.
Can Cove send notifications to my phone?
It can. Cove’s InstaText functionality sends security alerts to your phone.
Does Cove have a free trial?
Cove has a 60-day free trial, which is twice as long as the 30-day trial that is standard among most home security companies.
How do I install Cove?
Cove's wireless setup is simple. Follow the instructions on the touch panel, which guides you through the installation process. Cove touts an average installation time of just 27 minutes.

Do we recommend Cove security?

We recommend Cove's home security systems for their affordability, customization options and straightforward DIY setup. It's also convenient the company doesn't require a long-term contract like many other home security companies, and Cove's 60-day trial is a perk we don't see often. Cove is a good home alarm security company that steps up in areas where other home security companies have traditionally let consumers down.

Cove Reviews

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How do I know I can trust these reviews about Cove?
How do I know I can trust these reviews about Cove?
  • 3,426,712 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 6
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 1, 2021

I have been very pleased with the Cove Security System. It is a very easy system to learn & use. I feel so much safer having it. It is a very affordable system for those of us on a fixed income & gives me the security that I was hoping for. Your product is awesome.

2 people found this review helpful

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: May 22, 2021

    We bought three cameras from Cove. Two are wireless outside cameras and one is an inside camera that requires a power source. One of the wireless cameras works perfectly, the other keeps losing its connection and I have to spend about 15 minutes rescanning the QR code to get it to work for a few hours. One other minor irritant. We were supposed to get a lawn sign and stickers to put on the windows. We did get the lawn sign, but there were no stickers. We did get some magnets which are pretty well useless because obviously they won't stick to a window.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 21, 2021

    After researching several systems, money was a factor, Cove gave us the best options for the buck. We still love our Cove system. Installation was a breeze and simple. Their response time are extremely fast. Even with Covid-19 financial issues, they have worked with us since the beginning without monthly payments. They have way more than helpful. I'd recommend Cove over any other system I've had.

    3 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Jan. 7, 2021

    Easily installed. Customer service, when setting up the security system was excellent. Keyboard easy to navigate. Push the buttons slowly. You have the option to receive a verbal notification whenever a door or window is open. The camera works well. However it requires a membership to a cloud service when saving video.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 6, 2021

    After accidentally triggering our alarm, Cove didn’t even respond. The system dialed into customer service automatically and after 20+ minutes on hold I hung up. Cove agreed to take back their equipment and cancel my contract. They were even nice enough to send a return label. Now, having their equipment back for over a month, they still took out monitoring fees from my account! I allowed you to keep Sept fees because the equipment arrived two days later and I figured you needed monitor yourselves all Sept., but Oct.? Quit being greedy and return my money and cancel the service like you agreed on.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 20, 2021

    Purchased a Cove system, including indoor and outdoor cameras, and $14.99 monitoring program. The cameras were NOT cove. They are YI and Kami. Many problems with those cameras. Called Cove for technical support and they said that I would need a separate app for those cameras. Cove also said they do not provide technical support for those cameras, although they state they do. I was told to download a YI app. YI support is in China. Tech support is by email only and they do not respond. When purchased I was told all tech support was in Utah. Not so. Today I called for help and was connected with a heavy foreign accent...probably from the Philippines.

    Tried sharing with my wife's phone and I was told that would be another $10/ mo. Also, I cannot view cameras live, because that would also be another $10 ($24.99/mo.) On top of it Kami/YI send me advertising to lure me away from Cove, and that's the Cove camera supplier. Additionally, accessing cameras ends with telling me that they will not connect with the internet, an issue with the ISP. ISP provider has checked their system and all is okay. I'm nowhere resolving their problems. Conclusion: scrapping Cove and ordered a new system from Ring - Amazon owned at $10/mo. monitoring. BEWARE OF COVE'S FALSE LEADS!!

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 19, 2021

    Horrible Wi-Fi connection for some distance sensors, have had them reset/replaced without making a difference. Not worth the money if the sensors don’t work. Also has no doorbell chime for the system. Also does not sync with google hub as I was told. Very disappointed.

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 19, 2021

    I highly don’t recommend this company. Sure the customer service is helpful and quick, but the equipment sucks. There’s a 30 second delay when entering the house, which gives someone plenty of time to grab something and run before the alarm sounds. The outside camera only records when motion is detected, you do not have live feed after that motion like you do on the indoor camera. The outside camera also doesn’t have human detection? Very dumb. The glass break monitor was set off by my kid screaming, scared them for nights because they thought there was a monster. My door sensor falls off constantly. I can’t watch the live feed when my power or wifi go out.

    I really wanted my money back but they consider the day you place the order as the start of your trial. How can you try something that you don’t have?? I received my package on 6/22/21 and 55 days later on 8/16/21 I am trying to get a money back return but I cannot because I placed my order 62 days ago.. so dumb. Only keeping the service because the equipment is basically pointless without it. Without the service you will not be notified if anything is detected or someone enters. The alarm will just go off until you get home.

    3 people found this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: July 1, 2021

    If a door is opened and the alarm sounds, canceling the alarm doesn't help prevent a phone call from Cove, or worse, police showing up at my door. They just don't get it and I've called them repeatedly about NOT calling or worse sending police in if an alarm is canceled promptly. It's frustrating when you have kids that make mistakes and you have to keep doing this and they promise to update their system, but nothing changes. I owned security systems for many years, and I've never had this problem before until now. The system otherwise is good and works fine. It's the company that seems to use off-shore representatives and can't get things done right.

    2 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: March 9, 2021

    I purchased a cove system about 8 months ago and at the time was residing in a leased townhouse and checked with owners before ordering and installing the system. Don't get me wrong, the system is diy and super easy to install. It worked like it was supposed to and the monthly cost was cheap. Overall, I don't have anything bad to say about the system and the operation of the system, that gets 5 stars.

    They don't allow you to cancel the service. They are not understanding and because of the pandemic, I was not working so attempted to cancel before the payments got behind and they told me that I was outside of the 60 day return of equipment period and I was pretty much stuck with the equipment that I now had to pay for. They weren't accommodating at all and they are not willing to provide a document of what is owed if you want to cancel your service. They continued to charge my card and now I owe my card company $150.00. Just be careful if an unforeseen situation arises and you want to cancel or no longer able to use the system.

    11 people found this review helpful
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    Cove Company Information

    Company Name:
    Cove
    Website:
    www.covesmart.com