Cove Reviews

The equipment itself was decent enough, but the customer service experience completely ruined it for me. Trying to get help was frustrating, and when I finally decided to cancel, the process was even worse. The representative handling my cancellation call was extremely difficult to understand and could not clearly communicate basic information. It made an already frustrating experience feel even more unprofessional. Customer support should not be this hard to deal with, especially when you’re trying to close out your account. I would not recommend based on the poor service experience alone.

Canceled service in December 2025 and provided written notice. Despite this, the company continued charging my card in March and April after authorization was revoked. Both charges were reversed by my credit card issuer as billing errors after multiple disputes. Service was unreliable with repeated false alarms. Following cancellation, I experienced a significant increase in phishing/spam emails to the address used for this account, which raises additional concerns.

After the first six months of use our front door stopped connecting to our base station due to distance. We repositioned multiple times, but it would never arm the front door. Eventually, the same thing happened with the back door. We switched monitoring companies and attempted to cancel our account with Cove. Every time you call in and select the phone option of cancellation it ends the call automatically just saying “goodbye”. You then have to call back in and speak to a customer representative. After calling today on April 21, I was told that I have to do a scheduled cancellation which will charge my card for May and it will cancel 30 days after that. So now I am being charged for two months that I am not using the system. Absolutely no customer service kindness due to this policy.

I am attempting to upgrade my Cove security system but I have had nothing but trouble. Whenever I attempt to pull up the camera to view, it takes forever! I could be robbed or worse by the time it shows anything. In addition I will have it on " motion or person detection" one minute and when I check again later it's off! When I asked assistance it's always my WiFi connection. Didn't have this with the older system?

Cove is AWFUL!!!! Not worth the money or hassle. Half of their equipment doesn't work and when you attempt to address it with them, they just go around in circles resolving NOTHING. They continue to charge you AFTER you cancel your subscription and refuse to reimburse you. 10/10 WOULD NOT RECOMMEND. This is the worst security system I have come across. ONE BIG SCAM

Worst customer service ever. Do not try to cancel. Youbgin from person to person to person. Never a supervisor available. Just spend the money and do a stop payment is much easier. Horrible horrible horrible.

We have had Cove for about 4 or 5 years. We like the cost and not having a contract, but we have had issues with poor quality equipment that has caused multiple false alarms. We paid extra for the professional install, so it has nothing to do with how it was installed. The big issue however is that we have the Plus Program which provides lifetime warranties on equipment. This summer our CO2 sensor failed. It took two months but Cove sent us a new one. It was deficient out of the box. We had the fire department break down our fence trying to get into our home. So we waited another four months for another. Eventually we were told that the new equipment they were replacing with would not work with our panel. We asked for the panel replacement and the new CO2 sensors that would work together - were offered a just a discount.

After moving into my new shop, I decided it was necessary to install a security system to protect my property. After watching several reviews and doing my research, I chose Cove and signed up in November 2025, purchasing a package along with additional fobs for quick access since multiple people use the building. Unfortunately, as of March 2026, the fobs still do not work. Since installation, I’ve experienced ongoing issues with the system and have made multiple attempts to resolve them, only to be repeatedly disappointed.

I wanted to view my camera videos on the Cove touchpad, but the Eufy app I was using couldn't accomplish it. So, I decided to delete the Eufy Security Camera App and load the Cove Connect App on my cell phone. Got all six of the outdoor cameras to work on the Cove Touch Pad. Got everything all set up and working. My next step was to program the camera's activation and deactivation on a schedule.

This company has horrible billing and cancellation methods. I paid for the service for 5 years while my daughter was at college and first year as intern. You have to call and beg them to cancel. I have already paid for the equipment in full. They also will only accept a 30 day notice from the most current bill. HORRIBLE SERVICE!!!! I called and spoke first to a man named Mark @855-268-3669 and I didn't know the verbal code. I offered the day I ordered, asked for a hint, offered my credit card, and nothing was accepted. He told me that they couldn't eve access the system without it. I asked for a manager, and he advised me that he is a manager. I finally went online and used my passcode to then find out my passcode is the verbal security. He didn't tell me that.