Cove Reviews

I’ve used Cove for about four years, but unfortunately, they failed where it matters most: protecting their customers. I contacted customer service and followed their process to transfer my service to my new address. Despite doing everything they instructed me to do, the change was never properly completed. I only discovered this when my alarm was accidentally triggered and emergency services were sent to my old address. For a home security company, this is an extremely serious failure. If it had been a real emergency, the consequences could have been much worse. On top of that, my experiences with their customer service have often been disappointing. Representatives tend to be rude, impatient.

If I could, I would not give them a star at all. Their cameras are a fluke, as well as their follow-the-script support. I previously had an ADT system with several hard-wired cameras around my house and garage (shop), and I had the bright idea to switch to Cove. Wrong, wrong, wrong. I am very technical and familiar with networking. With that in mind, setup was a breeze. However, the doorbell was overriding the two cameras on the opposite side of it. The doorbell was continuously picking up anything that entered its path, leaves, etc. But you could stand or walk in front of either of the other two cameras all day; you may get ONE capture, if any.

I would NEVER use this company!!! After further investigation, I decided to return the equipment. I got the credit for returned equipment, just not without having to contact them. I have contacted them numerous time and they have yet to contact Affirm to close the loan and refund the payment. On Monday, August 3, I talked to their customer service rep who assured me the loan would be closed that day NOT DONE!

After moving, I couldn't reconnect my cameras to my new Wi-Fi. Customer support was completely unhelpful and only made things worse. Instead of fixing the problem, they told me my cameras were out of warranty and that I HAD TO BUY NEW ONES. I canceled my service immediately. Worst customer service I've ever experienced!!

Just moved in to my house. Spoke to a Cove representative multiple times and they told us all we had to do was sign up for services and get a new “home base”. Well we did that and after two days of talking to them trying to connect cameras that came with the house they informed us on by the way you can’t transfer those just like the rest of their over inflated products. The only way to connect cameras is to purchase new cameras. Absolute trash and pyramid scheme. Ripping all of it out of the house this weekend and going with a more user friendly and helpful security system. If anyone asks me I’d never recommend this product and if yo are buying a home that has it and they say security system is staying tell them to rip it out. Leaving it is not a value add to the home. Surprised a company like this can even be in business still.

I had Cove less than two weeks. I did the install the way they said, the cameras gave me a lot of trouble and app kept crashing. When everything finally connected, the cameras continued going off all night. The batteries died within hours. The solar would not charge. I called in for help. I was hung up on the first time. The second time the agent was very good and gave me some troubleshooting ideas. However, the cameras continued behaving in the same fashion. I called in a third time and was berated with excuses about why it was my fault. The person kept having to talk to a supervisor, and then wanted my personal login and personal password to view the pictures allegedly taken by the cameras. The person then transferred me to cancel the service.

I purchased $1,600 worth of equipment and initially was satisfied with the helpful set up provided by their customer service. I noticed that my bill quickly jumped from 19.99 + tax to their 29.99 plan without my consent. Well I assumed they had a price change. Then it jumped an additional $3/month apparently because I was using a debit card, which I had been using since signing up...what?? they just decided to add a convenience fee without notifying customers.

We moved from Vivint because of the absurd cost, but this wasn't the answer. The doorbell cam has instructions and hardware for a mechanical chime, but isn't supported per cs (requires a firmware update tbd); side note, the camera is chunky with average resolution. You have to use their chime and run on battery. I ate that after two rounds with support; not the end of the world. Now let's talk about the outdoor cameras. They appear to be old refurbished eufy cams that work 5% of the time. I repositioned them several times to get ONE of 3 to work effectively (motion detection is the same as a Blink cam - sensor break). I spoke to cs and they are replacing one cam because the motion sensor (confirmed on their end) that doesn't work. That's fine, but now when using the touch pad, the cameras don't load and look like a pixel mess.

Very Dissatisfied, I was told "FREE INSTALLATION". Not true, need to use third party installer that charges, took three hours of phone calls to resolve this BAIT & SWITCH. Stay away from this service

No self service, when trying to cancel you must give 30 days notice, ridiculous! If you want to transfer your service to another person you must give them your passwords, unbelievable!

The equipment itself was decent enough, but the customer service experience completely ruined it for me. Trying to get help was frustrating, and when I finally decided to cancel, the process was even worse. The representative handling my cancellation call was extremely difficult to understand and could not clearly communicate basic information. It made an already frustrating experience feel even more unprofessional. Customer support should not be this hard to deal with, especially when you’re trying to close out your account. I would not recommend based on the poor service experience alone.

Canceled service in December 2025 and provided written notice. Despite this, the company continued charging my card in March and April after authorization was revoked. Both charges were reversed by my credit card issuer as billing errors after multiple disputes. Service was unreliable with repeated false alarms. Following cancellation, I experienced a significant increase in phishing/spam emails to the address used for this account, which raises additional concerns.

After the first six months of use our front door stopped connecting to our base station due to distance. We repositioned multiple times, but it would never arm the front door. Eventually, the same thing happened with the back door. We switched monitoring companies and attempted to cancel our account with Cove. Every time you call in and select the phone option of cancellation it ends the call automatically just saying “goodbye”. You then have to call back in and speak to a customer representative. After calling today on April 21, I was told that I have to do a scheduled cancellation which will charge my card for May and it will cancel 30 days after that. So now I am being charged for two months that I am not using the system. Absolutely no customer service kindness due to this policy.

I am attempting to upgrade my Cove security system but I have had nothing but trouble. Whenever I attempt to pull up the camera to view, it takes forever! I could be robbed or worse by the time it shows anything. In addition I will have it on " motion or person detection" one minute and when I check again later it's off! When I asked assistance it's always my WiFi connection. Didn't have this with the older system?

Cove is AWFUL!!!! Not worth the money or hassle. Half of their equipment doesn't work and when you attempt to address it with them, they just go around in circles resolving NOTHING. They continue to charge you AFTER you cancel your subscription and refuse to reimburse you. 10/10 WOULD NOT RECOMMEND. This is the worst security system I have come across. ONE BIG SCAM

Worst customer service ever. Do not try to cancel. Youbgin from person to person to person. Never a supervisor available. Just spend the money and do a stop payment is much easier. Horrible horrible horrible.

We have had Cove for about 4 or 5 years. We like the cost and not having a contract, but we have had issues with poor quality equipment that has caused multiple false alarms. We paid extra for the professional install, so it has nothing to do with how it was installed. The big issue however is that we have the Plus Program which provides lifetime warranties on equipment. This summer our CO2 sensor failed. It took two months but Cove sent us a new one. It was deficient out of the box. We had the fire department break down our fence trying to get into our home. So we waited another four months for another. Eventually we were told that the new equipment they were replacing with would not work with our panel. We asked for the panel replacement and the new CO2 sensors that would work together - were offered a just a discount.

After moving into my new shop, I decided it was necessary to install a security system to protect my property. After watching several reviews and doing my research, I chose Cove and signed up in November 2025, purchasing a package along with additional fobs for quick access since multiple people use the building. Unfortunately, as of March 2026, the fobs still do not work. Since installation, I’ve experienced ongoing issues with the system and have made multiple attempts to resolve them, only to be repeatedly disappointed.

I wanted to view my camera videos on the Cove touchpad, but the Eufy app I was using couldn't accomplish it. So, I decided to delete the Eufy Security Camera App and load the Cove Connect App on my cell phone. Got all six of the outdoor cameras to work on the Cove Touch Pad. Got everything all set up and working. My next step was to program the camera's activation and deactivation on a schedule.

This company has horrible billing and cancellation methods. I paid for the service for 5 years while my daughter was at college and first year as intern. You have to call and beg them to cancel. I have already paid for the equipment in full. They also will only accept a 30 day notice from the most current bill. HORRIBLE SERVICE!!!! I called and spoke first to a man named Mark @855-268-3669 and I didn't know the verbal code. I offered the day I ordered, asked for a hint, offered my credit card, and nothing was accepted. He told me that they couldn't eve access the system without it. I asked for a manager, and he advised me that he is a manager. I finally went online and used my passcode to then find out my passcode is the verbal security. He didn't tell me that.

Don’t waste your time with this company. Sent defective equipment to begin with (I know that can happen), but over a month later and still do not have my replacement and not able to use my system. I made calls weekly, some weeks two times a week with the answer that they have been so busy and aren’t able to tell me when I will receive my hub and keypad (the most important part). I’m sending what parts I do have back today for a refund. I lost confidence with Cove. We have chosen another company to do business and protection with.

I purchased shorts from Cove USA that were advertised with specific fit and inseam details. The items I received do not match the product listing or images. The shorts are significantly larger and longer than advertised. This is not a preference issue. The product materially differs from how it was represented at the time of purchase. When I contacted Cove USA to request a return, I was told that returns are only accepted for store credit and that I must pay for return shipping. I believe this is unreasonable given the product was not as described.

Had Cove for a number of years. For a while all was good, no issues with equipment, called for alarms, proper notifications etc. When a new panel came out our old panel stopped working and cove advised we must upgrade to the new panel. We did which included a higher monthly monitoring fee. After a short time we were not notified on alarms, battery backup failed, cell line failed outdoor camera and app frequently go offline and recently the panel failed. Cove evidently outsourced call center because it appears overseas and not knowledgeable. They advised of giving credits, which they never did and sending a new panel, which never arrived. Stay away, this is a horrible company!

Cove cameras (Eufy) are JUNK. The doorbell camera doesn't detect motion, Cove knows this, can't fix it. The battery powered outdoor cameras eats the battery for dinner if it has had numerous motion detection hits. The built in solar power cell is worthless. If all you need are window and door sensors and monitored service, cove is ok for that.

They clearly state "No! All Cove plans are 100% contract-free — cancel anytime, no penalties". But when canceling they tell you "they need 30 days notice. They won't give a prorated amount but cancel immediately and the heck with the 21 days that I have already paid for..." But there is no contract. You can cancel at any time. No penalties...

I have given a chance to Cove for home alarm and turned into a nightmare. The company experienced flaws in several dept as follows: received the equipment and a crucial power cord for the hub was missing. Called several times the company stubbornly refused to overnight shipment of the cable. Waited about 15 days and when part arrived I was ready for setup but.... I needed to exchange parts due technical limitations. The company offered technical coverage at a $129 fee. I accepted but it turned that the fee was a basic fee plus all additional totaling $600.

I’ve used Cove’s DIY system for years, with a Simple Panel and multiple sensors: 5 door sensors, 4 glass break sensors, 8 flood sensors, 2 carbon monoxide sensors, and a fire sensor. The system historically provided supervision and low battery warnings reliably. Over time, after replacing some batteries, the panel stopped recognizing some sensors. After multiple conversations, Cove finally confirmed the Simple Panel had reached the end of its life and shipped a replacement. Setting up the new panel requires reconnecting every sensor after multiple calls.

March 2025 I stopped having Xfinity Home Security. I switched to Cove with the Deluxe Monitoring plan. I have been pleased with the system and installed it myself. I have a technical background so the install was very easy. However I have a major complaint. It does not work with Google Home and Alexa. They are totally aware of this issue, yet they still advertise that it does work. To make matters worse they even publish troubleshooting tips that do not work. If it did as advertised i would give it 5 stars. I am overall happy with the alarm system but it should work as advertised. Still much better than Xfinity.

Lots of false alarms. Very difficult to get them to help with fixing the equipment and if you want to cancel, you can never get a hold of anyone. Took me several phone calls to reach anyone to be cancel and when I thought it was cancelled, there were months of charges they refused to refund. Terrible company.

Crooks. Called last year to cancel one of my accounts. Was assured "services had been terminated" and recently discovered a year later that they were still charging for my service. Of course, they won't let me cancel without paying off the balance. They've been sending me text messages that if I call in they'll offer a 50% off discount my balance. I tried to use that, and the support team acted like they had never even heard of it. Tried sending screenshots of it, they said they can't see it in their email. I ask to cancel all my remaining services and they have to send me to their "account services team" who then try to sweet talk me into not cancelling and offer $3 off my current service. Don't use them.

I order equipment on 9/3 and called many times asking when I would receive my order. I was promised they would expedite the order and would receive by 9/19. I finally gave up and cancelled my order on 9/21 and received confirmation email that I would receive my refund in 3-5 business days. Instead, I received the package on 9/25 and I had to return package. I returned it and they received it on 10/3. I then call the 10/7 to check on the status of my refund and the rep said she would process the refund. So, if I didn’t call they were not going to process my refund?? They then stated it would be 5-10 business days before I see my money, but a previous email states it takes 3-5 business days. I have probably made a total of 20 calls to this company and have been told lies upon lies. Save yourself time and money and DO NOT do business with Cove!!

When we purchased our system, we had the professional install it. I feel he did a terrible job. He did not share anything with me. He put our system on the Eufy app and the Alua app. Our cameras were always dropping. I contacted Cove support five times in the last four weeks. They told me the person who installed it should have put it on the Cove app. Cove support instructed me to delete the Eufy app and the Alua app and put our system on the Cove app. I did that and ever since we have had nothing but problems. On the Cove app, we never receive any notifications of any event. Most of the time, we can't even see the cameras. Tonight I contacted support and did a chat, I waited over thirty minutes, I got tired of waiting and disconnected from the chat. Our system has been trying to connect to our internet for over four hours. I reset both devices with no results.

Oh man back when I got with Cove it was great, you selected your options (number of sensors, panels, cameras) ordered it and it came with easy to use instructions to set up yourself. The price was also competitive and they would accrue dollars for equipment upgrades that you could use over time. The things that really pissed me off though is that they never called you when their system was down or power was out to your devices - they only ever called you about billing. Additionally they shifted their customer support from US based to offshore. This overall represents a significant risk profile increase as offshore organizations pay less (which is good for a company's labor costs) but makes them far more susceptible to insider threats and external actor penetration. Overall I really just can't recommend this company and its significant slide from its original great product.

The person who installed the system did a poor job and used completely wrong apps. He did not instruct me on how to use. After installation, I have had to re-add the cameras four different times. I was told once the cameras were installed I would not have to add to my wife's phone. Once she signed in the cameras would be there. Wrong, that is not true. I have contacted Cove support four times and each time I get a different answer. I do not recommend.

Ordered a home security system from Cove, and it would not work at all. After several tech support tries, they sent me their new “upgraded” system. I was never able to activate the system. However, I discovered that I have been paying for monthly billing for over 1.5 years on a system that has never been activated. (partially our fault since we did have another Cove system for our business – didn’t notice that we were getting billed twice until it was too late). The response from Cove’s cancellation department was - sorry, we are keeping your money since we sent you the new system. Regardless of the fact it had never been activated. The best they would do is lower my monthly bill to $19/month. I don’t think so! Cancelled both business and this account today - STAY AWAY FROM COVE!

STAY AWAY!!!! With the limited space here to write this review, there isn't nearly the amount to space to tell you all the shortcomings, ineptitude, inadequacies, and downright sophomoric character of this company. At every turn, I have been surprised, at best, and, frustrated as hell, at worst, with Cove. I only wish I hadn't sunk so much money into this stupid, wonky, janky, childish system run by and manned with people who, for the very most part, have no idea what they're doing. It's just a garbage show all around. If there was a way to speak to each and every person considering getting this service, I would implore all of you to run... Run away fast!

I rarely leave reviews, but my experience with Cove has been nothing short of a nightmare. When I first spoke to their team, I was told I could use the system without monitoring, but that I wouldn’t be able to connect cameras to the touchpad. Fine. I decided to buy the system online anyway — only to be automatically put on their most expensive monitoring plan without my consent.

Cove or not to Cove? Not for me, again. The system worked fine for about two years, but when it started to fail, so did customer service. I received over 100 email notifications about malfunction. After trying to fix it with their non-U.S. Based non-English speaking support and no calls as requested from domestic support, I gave up and closed the account. I recycled the components, and the best thing about my experience was sharing the magnets from the contacts with my grandson. I write this after reading a text begging me to come back. Shameful

It was a decent home security option for me however, after about 2 years, my control panel doesn’t operate as intended. There are no options to update so it continues to malfunction. I’ve reached out to the company on several instances and no solutions or help. My alarm will randomly go off on stay mode despite no sensors being tampered with. I feel there are better security options available with similar pricing.