Cove

I've had this system less than a week and it has already failed as a reliable dependable home Security System. The first problem was one of the door sensors didn't work after install, no problem, called TS and they said they would send a replacement. I decided to arm the system in 'AWAY' mode to test the 3 motion sensors installed in each bedroom. I waiting by a window in each room for the system to arm, then I walked away from the window and was able to walk around the entire rooms before the motion sensor went off. Room #1 took about 24 seconds, Room#2 took over 30 secs and Room#3 took about 40 seconds before alerting the call center.

Through the recommendation of a relative, my wife and I decided to become a customer with COVE. The cost was very attractive, but we didn't know what to expect of the Company nor their products. It's with great pleasure that I can say that their products are excellent, easy to install and that COVE stands behind their products firmly. Furthermore I would like to say that in every instance when I needed their help, advise, assistance and or instructions, every single COVE representative that I talked to has been very pleasant to deal with, very kind, very patient and very, very informative and very knowledgeable about their products. I can truly say that I, as a customer, am very, very satisfied with COVE, and that I am very pleased with their products and their pleasant and always ready to be of assistance customer service. Sincerely, Jan **.

The overall experience with Cove has been great. I can't compare them to others, as this is my first home alarm company I've used, but they've never given me a reason to seek another company. Great customer service, great security performance... I know it works because the various alarms have been triggered and it was always accurate. I've recommended several people to use this and continue to do so.

My system is great, sometimes the alarm will go off for my son dropping his toy on the ground (glass break sensor) but other than that it is excellent! Wish they had more automation choices like door lock and lights control but it's still worth every penny.

Before I got Cove it seemed too good to be true. Over 97% positive service, feedback and or reviews I figured I'd have to get it for myself. After 3/4 months later I'm still happy with my choice and I've referred others. Everything is great! Thank you very much Cove!

When the system arrived, it said welcome to "Alder Security". It was having trouble connecting to the network and the customer service number it provided was for Alder Security, who had no idea who Cove was...? I couldn't find Cove's phone number anywhere online and had to open a sales chat on their website to reach them. The sales rep was very sarcastic and told me to "call the number on all the signs and stickers"- it's not on the sign or stickers, for the record. Final straw was when I had a false alarm and could not turn off the alarm remotely because the app was so dysfunctional. When I called customer service, they recommended force quitting and reopening the app several times "until it works". I'm glad for the long trial period because I sent it back and got Simplisafe- much better.

Every experience I have had with Cove has been fantastic. Customer service is amazing, and they are always willing to go the extra mile for their users. I cant imagine having another company protect my family.

I love how fast they contact me in the case of an alarm activation and the simplicity of the setup. The only thing that would have given 5 stars is a functional mobile app. Otherwise I love the service!

Had a great experience, looking forward to some upgrades like doorbell cameras, and maybe an external alarm siren. In addition the ability to hook the alarm to WiFi, plus it would be nice to have maybe a separate small key panel that would allow disarming from another location such as the garage.

I'm an early adopter so when I found Cove I was all in. Cove provides the link between the out of the box solutions (Nest, Ring, etc.) and the big brand contracts like ADT. I love how I can set the product up myself and customize my solution, but also have the support and monitoring of a 24/7 service. I love the touch screen interface and the ease of use. However, there are some drawbacks. The app is very limited in its use and the AT&T only solution is not as reliable as I would like. I wish there was a hybrid solution with AT&T and WiFi to provide some extra reliability. I also cannot silence the panel entirely when there are minor issues such as communication failures due to service outage. This is really annoying since the panel is near my nursery and wakes my son up when it starts screaming. Other than that, this solution is solid. The siren is loud, the monitoring is quick and timely, and the sensors work flawlessly. Couldn't ask for anything more.