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Since 2018, Cove has been delivering world-class security and life-safety solutions to their customers. Monitoring starts at $17.99 a month. No contracts. $0 upfront costs available. Get all the benefits of professional grade security at the cost of a DIY system. Customize your system to protect your home like a hero with Cove's DIY home security. Simple setup. Safe in minutes. Try Cove risk-free today!
Pros & Cons
- 60-day trial
- No contracts
- Minutes for DIY install
- No self-monitoring option
Cove’s affordable DIY-installed security systems include a 60-day trial. We wish the company had more equipment options, but the pros outweigh the cons with this nimble business.
Top Cove Reviews
Every experience I have had with Cove has been fantastic. Customer service is amazing, and they are always willing to go the extra mile for their users. I can't imagine having ano...Read full review
The overall experience with Cove has been great … Great customer service, great security performance... I know it works because the various alarms have been triggered and it was a...Read full review
How does Cove security work?
Cove, a home security business founded in 2018, provides a DIY security system that takes about 30 minutes to install. The company offers a 60-day trial for its products, which is one of the longest trial periods in the industry. Cove doesn't lock customers into long-term contracts like some other companies. Its Basic plan costs just $17.99 per month, making it one of the cheapest monitoring plans available. Cove ships within two business days, so you receive your new home security system within a week after ordering.
Cove security cost
Cove's security monitoring costs $17.99 per month for Cove Basic and $27.99 per month for Cove Plus. Equipment can be purchased for $15 to $199. Additionally, the Cove Plus plan comes with a $5 per month equipment reward, which rolls over. You can cancel at any time.
Cove security plans
Cove has two plans, the Basic plan and the Plus plan. The Basic plan comes with 24/7 monitoring, InstaText, LiveAssist, cellular service and a one-year equipment warranty. The Value plan includes everything in the Basic plan plus camera integration and a mobile app that allows you to arm and disarm your system, receive alerts and monitor your system remotely.
Beyond the basic features of each plan, Cove has highly customizable packages that let you pick and choose the equipment and features you prefer. You can go online to choose the best system for you — the company has a short quiz to help you decide.
Cove security equipment
Cove's Plus plan equipment comes with a lifetime warranty. Each Cove package includes a touch-screen panel that serves as the brains of the system. You can also have up to 20 user codes if you have multiple users. Additional equipment you can purchase from Cove includes:
- Indoor camera ($99)
- Outdoor camera ($199)
- Doorbell camera ($99 to $189)
- Flood sensor ($20)
- Door sensors ($15)
- Motion sensors ($30)
- Smoke Detector ($30)
- Carbon monoxide detector ($50)
- Window sensors ($15)
- Glass break detector ($35)
- Medical button ($20)
- Key remote ($25)
Cove security FAQ
Does Cove have an app?
Yes. Cove has mobile apps for Apple and Android. The Cove security app lets you monitor your Cove system from the palm of your hand and includes the ability to watch live footage from security cameras. The apps are only available with the Plus plan, however.
Can Cove send notifications to my phone?
It can. Cove’s InstaText functionality sends security alerts to your phone.
Does Cove have a free trial?
Cove has a 60-day free trial and gives you one free month of monitoring with your purchase. If you don’t love your system, you can return it within 60 days for a full refund including shipping costs.
How do I install Cove?
Cove's wireless setup is simple. Follow the instructions on the touch panel, which guides you through the installation process. Cove touts an average installation time of just 27 minutes.
Do we recommend Cove security?
We recommend Cove's home security systems for their affordability, customization options and straightforward DIY setup. It's also convenient the company doesn't require a long-term contract like many other home security companies, and Cove's 60-day trial is a perk we don't see often. Cove is a good home alarm security company that steps up in areas where other home security companies have traditionally let consumers down.
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The system arrived-the smoke sensors were originally listed as including CO, but later learned those sensors had issues and they were just shipping smoke/freeze sensors. With initial discount sensors were 10% of national brand we previously used, although smoke detectors were from same manufacturer and the other Cove sensors were of higher quality. (We tripled the number of sensors as a result of the savings) Monitoring costs for Cove are $27 month versus $67 for national brand.
Control panel and App are also much easier to use and we can install, disable or modify sensors-for example we disabled freeze monitoring on a smoke/temp sensor in an unheated attic area that kept setting the alarm off. Control panel has some bugs, but system has been in for 6 weeks and is performing properly. Self installed with minimal issues, although Cove was having website problems, and the App required a few account resets from Cove. Flood sensors were back-ordered but arrived when predicted. Generally pleased with results and very pleased with savings.
Stephen, we greatly appreciate your kind words and positive feedback. We are glad to hear you've had a good experience with us. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We will make sure to pass this along to our development team for future app and website improvements. Thank you!
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It was very simple to install and set everything up. I would highly recommend, I feel so much more safe when I’m home alone. It really makes a difference knowing that I’m safe, and I can keep track of everyone coming and going from my home.
Cove has been awesome. It was so simple to install and has worked great. I would recommend to anyone. Customer support was great too. They offered a full security solutions which is hard to find with the big brands. It seems like they really care.
I really like my Cove alarm system! The DIY setup is fast and step-by-step easy. Customer service is good but I haven’t needed them much. The product is good without their need. We’ve had police show up twice after the sensors were triggered. I feel peace of mind knowing my system is armed and calls the police when it is triggered.
We have had our alarm now for almost 3 years. It was simple to set up and to use. A year ago we had a small issue when the app would no longer disarm the alarm. After calling in and working with tech support to fix the problem they figured it was an equipment issue. They ended up sending us out a new control panel which fixed the problem and we have continued to enjoy our alarm.
Cameras not working when needed most- after charging could not reboot them. Many emails and calls to Cove did not solve problem. No support so service cancelled- waste of >$500 equipment. We had paid for their 3rd party technician to install. I would not recommend.
Pamela, thank you for letting us know about your experience. It's sad to hear that our services didn't meet your expectations. We had a supervisor reach out, and we are happy to know that you decided to give us a second chance. Thank you for allowing us to make things right for you!
It was good to receive a call from Cove about the issues we were having. The assistance in bringing the system to a fully functioning status was very much appreciated. Jessyl, was quite amazing. She listened to our concerns and addressed each issue professionally and thoroughly. The time that she invested in making sure my system functioned properly was far beyond what was expected.
I am completely convinced the issues we had with Cove are resolved. Thank you Jessyl/Cove for reaching out to us in such a humble caring way to bring renewed confidence in our initial decision that Cove was the best system to bring security to our home.
We switched over to Cove from ADT about 45 days ago. It has not been a good experience. The installation was at times a bit rough, creating several calls to tech support to figure out. The video of the 7 yr old putting the system in on the promo video...well that didn't happen with my system. The overlapping signals were a problem from start to finish.
Once installed the system worked....kind of. The issues with the system come in using the Covesmart app. It is a disaster. If you have to rely on remoting into the system the Cove system will disappoint you. WORST part is you will have no idea WHEN the app will disappoint you. It's a flip of the coin every time. You simply can not count on the app to work, because 3/4 of the times it does not. The ritual is to find the system does not recognize your credentials thus setting off a series of events you have to perform to re-establish remote access.
1- Call cove customer service. 2- Wait online for someone to answer. 3- Go through your security clearance. 4- Explain the situation for the 30th time. 5- Listen to them tell you you need to set up a pin number which you have already done 30x. 6- They say sorry and you go through the setup process again. 7- In a few minutes they send you a link to follow. 8- You delete the app you downloaded yesterday and click their link to reinstall the 'new app'. 9- You do this for each person that has access to the system. 10- 30 mins later you find you can turn the security system on and off remotely! 11- Next day... you do step 1 thru 10 once again, as your app says you do not have credentials to access the panel.
Customer service is the same call center experience that is typical with other companies. Philippine-based. English is OK and they are nice but there is a but... if they say they will call you back in 5-10 mins...it just doesn't happen. Cove does not give a means to contact the company locally in the US so you are forced to transact with the call center. When I get a local phone number for Cove in Utah I will publish it for others to not have the same horrific experience we are having.
Overall -- I would NOT buy this system again. There are just too many choices out there to secure your home. The app should not even be offered. Accessing your Covesmart Portal on a computer is equally frustrating as it will say you do not have credentials. The in-home physical pieces of the security system work... the app and portal are the problem. AND they have proven to be major problems. I'd pass on Cove until they go their act together and their 'system' functioned as a reliable system'.
Hi Deno, thank you for bringing this to our attention. We are really saddened to hear about your experience. We wish we could have done things easier for you since the beginning. We had a manager reach out to you and we hope we were able to address all your concerns. Thank you so much for giving us the opportunity to make things right for you!
The first 6 months were perfect. It’s when you have the money back guarantee. Soon after the control unit drops its network connection intermittently. I was told that it is because that the cellular signal is not strong enough. After several resets, moving the control units to multiple locations and firmware upgrade, the system still drops connection every day and the only way to reset it is to power it down, for which you have to be at home. So imagine, if you are out of the house, and the system drops connection, you are out of luck and you are unmonitored. So much for home security!
So the next step is to replace the head unit, which was placed 4 months ago and now on indefinite backlog. And since I am beyond the 6 months warranty period, the company won’t refund the 400 dollars of equipment that I bought and now useless. Irrespective of what you read about this company, they are frauds, absolutely don’t stand by their customers and employ powerless support agents who are not empowered to do anything to address customer issues beyond basic issues. Buyers beware!
Hi Ashim, thank you for letting us know about your experience. We are saddened to hear it has not been the best. We truly apologize for the way your case has been handled. We had a manager reach out to address your concerns. Thank you for giving us a second chance to make things right for you.
From day one the sensors had trouble communicating with the panel. Finally after many many months of grief, a supervisor told the phone tech to suggest a 345 MHz repeater, which I just ordered. Don't know if it will fix the problem, but Cove should offer this repeater to anyone with a home larger than 1500 sq. ft. Cove could be a great inexpensive system if only the system would work properly!
I honestly cannot believe this company has high reviews which leads me to believe they are paying people to write reviews on websites. The overall experience with Cove has been disappointing to say the least. The Good: The company is cheap and equipment is affordable compared to more reputable brands. This makes Cove appealing especially during the holidays sales which are frequent. Setup and installation is relatively easy for a diy system. The response time for triggered alarms are good. Monitoring system is responsive which is what you want in a security company. Customer service is also really good within your 60 day trial period. That's where the good ends.
The Bad: The company is cheap for a reason. Equipment for this company is sub-par. Before my 60 day trial was up I faced several issues with multiple sensors failing. Turns out most of the sensors are shipped with cheap lithium batteries. I had to replace most of the batteries on most sensors due to the panel not communicating with most sensors. This should have been a sign to dump the company within the trial period but within 60 days they'll let you submit receipts for reimbursement for any equipment that's paid for out of pocket like batteries or adhesive tape for the sensor (which the tape failed on multiple sensors which triggers alarms when they fall). Good luck if anything happens after your trial period.
I was told any batteries I replace is my own expense. Also, I've been told my sensors don't communicate with my panel because my panel may be far away? This is false because I've had sensors lose communication within 2 feet of the panel. And, if you're in a large house there's no way your panel will be near all your sensors it should just work.
The Ugly: The low cost for this company is for a reason the equipment is cheap junk. Don't bother with their Yi outdoor cameras. They detect absolutely nothing. We decided to buy security cameras from a reputable brands and replace the cove cameras. We now self monitor our outdoor cameras which sort of defeats the point of paying for monitoring. The Cove app for Android is garbage. The app is honestly useless. Seldom can you use it to do anything functional. Don't bother using it if you need to arm and disarm your panel. It doesn't work. Cove promised Google integration which apparently customer service says "they're working on it". Check reviews on Google play store and you'll see countless complaints. Whether this is true or not they do not have Google integration.
My guess is Google will not integrate with a company that has faulty equipment which may lead Google open to lawsuits for security risk by integration with equipment that doesn't work. I paid for two key fobs that just stopped working. Even after batteries were changed. Good luck disarming your alarm when you're spooked out of your sleep for a false alarm that you cannot disable from the Cove app or key fob. Panel is pretty but it's trash. I've had multiple communication errors from the panel. I've had the panel freeze upon trying to disarm an alarm. The panel gives multiple power disconnects messages when it's plugged in and supposedly has a backup battery.
Customer service is less helpful after 60 days. Friendly but mostly useless as they cannot fix most issues and you now own junk equipment. I have had police dispatched to my house for false alarms more than I can count. It feels like the boy who cried wolf at this point. Hopefully they're still quick to respond should something actually occur. I would not recommend this company to anyone. Perhaps this is a growing pain for a new company but if you're serious about protecting your home and family go elsewhere. There are too many other choices from established companies to go with Cove. I wish it was better but it's not. I will be cancelling and going elsewhere. I value my home and family too much to trust them with Cove for protection.
Cove Company Information
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