Cove

I tried to turn off the monitoring. However, there is no way to make the panel randomly and loudly announcing "Panel Communication Failure" unless I pay to reconnect my system to monitoring. Customer support confirmed this.

Very bad in solving the problems. You need to call multiple times for same kind of issues. Mostly issues starts happening after 60 days we buys, so after 60 days they don't care about customer satisfaction or solving the problems (only try to act like nice get reviews after finish call). So if any customer wants refund after 60 days, they say your 60 days trial period is over now they cannot give refund. Then what's the reason for taking security service for your home when you don't receive any network or notifications. Another I see bad about cove is that, they reply to our review and say someone contact soon but nobody make call or even try to solve the problem.

After purchasing the equipment had no issues. Once the cellular towers switched from 3g to 4g or whatever it is called system has not worked. Would set alarm from app and continuously would say communication error. With that being said I called Cove to ask what the problem is and they stated it has been an ongoing issue. In layman's term it means the alarm is not synced to the monitoring company. If the alarm is not synced to the monitoring company and somebody breaks in the police won't be notified. In order to troubleshoot the system you need to be in front of the panel. How does Cove expect for you to be in front of the panel to troubleshoot it when you are on vacation. Please do your due diligence and shop around. Being forewarned.

Started off great. Easy set-up and everything worked as advertised. Less than a month later, some of the sensors started to trip for no reasons. Had to order replacements for them. Then, the panel stopped working correctly. The second they switched their cellular provider, it would no longer connect. I called 5 different times in which a technician would simply tell me to reset the panel. I would, it would work for 5 minutes, I would get off the phone, and it would stop working.

I had my Cove smart security system professionally installed. They weren't able to use any parts from my previous system, so it was all brand new. It worked for 6 months. The panel broke, so I sent it back, they assured me a replacement would arrive in a week. 6 weeks passed, I made many phone calls, all of which were answered by cheerful, well mannered people who could not get their job done (provide the customer with a security system that works). Finally a new panel arrived, unfortunately not one that worked. While I was traveling I received at least 7 notifications every day about various parts of the system not communicating, not working. I sent it back as soon as I returned home, they assured me they would replace it. I just waited 18 days, no panel has arrived, so canceled the worst service of any kind I have ever paid for. Do yourself a favor and don't get a Cove Security System.

Used their service for 11 months then our panel died. Went blank. Ordered a replacement from customer service and they send a piece of plastic not the panel replacement. Call them back. They say it's backordered which is a lie (they went from AT&T to Verizon). You can order a new panel on website and get shipping confirmation in 1 day. I've waited 47 days and still no replacement panel. Service reps lie to you. You can hear them in background saying "let's go on break - he can wait hahaha" then 31 mins later on hold rep comes back and says in 7 days I will see my replacement panel.

Purchased Cove Home Security System Feb. 2, 2022 and contacted Cove Feb. 4, 2022 for Alarm Permit required by County I live in which Cove agreed to provide within 30 days. Today is March 26, 2022 and still no Alarm Permit. I have followed up several times by phone and email and while representatives are cordial there has been no resolution to this point. I have contacted BBB for assistance in resolving this matter and Cove has not yet responded.

I purchased my Cove system last summer and almost immediately had trouble with it. The alarm system itself is fine. The contacts work as they should and so does the panel. The outdoor cameras are another thing. They're really awful quite honestly. I complained about them once and received new ones which was good but the replacements are just as bad. They "freeze" or stop working totally sometimes and have to be reset. And there is a huge amount of activity that just does not get recorded. They are worthless if something happens in your home. Yes I have the settings correct. And the app is very buggy. It's many years behind other apps in interface design and functionality. Cove definitely has issues in these areas. When I can afford it, I'll replace the cameras with the top brand. Buyer beware.

I bought the Cove security system for monitoring the 3 outside doors to my Townhome. The set up was easy and fast. I like all the features on the monitoring panel. My problem came when after one month of monitoring service I tried to cancel in May 2021. Text. Email. Calls. I finally stopped paying the $14.99 fee. As of February 15, 2022, I have not been able to get the service cancelled. Sad part is my Townhome sold January 31, 2023 with the Cove System.

Cove provides a great system for a great price. It's a young company so there is some growth and development to be expected but overall I've been pleased with the service. Customer service is also pretty on point, especially considering they are overseas. Nice to see someone on top of their game.