Xfinity vs. Blue by ADT

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Written by Taylor Sansano
Edited by Justin Martino

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    Blue by ADT

    What is the difference between Xfinity and Blue by ADT?

    Xfinity and Blue by ADT are well-known names in the home security industry. Xfinity is just entering the security business, so its prices are affordable and flexible. Blue by ADT is a somewhat new offering for ADT, but ADT itself has more than 145 years of experience. Both offer a wide range of products and benefits.

    Installation and cost

    xfinity logoblue by adt logo
    Installation typeProfessionalDIY
    Installation fee$100None
    Upfront costEquipment cost of $360 to $600+; financing available$179.99 to $299.99+
    Trial period30-day money-back guarantee30 days of free monitoring
    Contract termsTwo yearsNo-contract options
    xfinity logoProfessional$100Equipment cost of $360 to $600+; financing available30-day money-back guaranteeTwo years
    blue by adt logoDIYNone$179.99 to $299.99+30 days of free monitoringNo-contract options

    Monitoring plans and pricing

    xfinity logoblue by adt logo
    Monitoring price range$30+$19.99/month
    Monitoring optionsProfessional and self-monitoredProfessional or self-monitored
    Self-monitoringSelf protection feature available (live recorded video) for $10/monthFree
    Upgraded self-monitoringNot offered
    24/7 professional monitoring$30+$19.99/month
    Upgraded professional monitoring$40+Not offered
    xfinity logo$30+Professional and self-monitoredSelf protection feature available (live recorded video) for $10/month$30+$40+
    blue by adt logo$19.99/monthProfessional or self-monitoredFreeNot offered$19.99/monthNot offered

    Security equipment

    xfinity logoblue by adt logo
    Wired or wireless?WirelessBoth
    Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
    Video doorbell
    Control panel
    Motion sensor
    Entry sensor
    Glass break sensor
    Keychain remote
    SirenNot specified
    Panic buttonVia touch-screen control panel
    Yard sign
    xfinity logoWirelessIndoor and outdoor camerasNot specifiedVia touch-screen control panel
    blue by adt logoBothIndoor and outdoor cameras

    Smart-home features

    xfinity logoblue by adt logo
    Smart locksCompatible with August, Kwikset and Yale
    Smart lightsCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, SengledCompatible with Z-Wave devices
    Smart thermostatCompatible with Carrier Cor, ecobee, ZenCompatible with Z-Wave devices
    Garage door controlCompatible with Chamberlain LiftMasterCompatible with Z-Wave devices
    Temperature sensor
    Water sensor
    Smoke detector
    CO2 detector
    xfinity logoCompatible with August, Kwikset and YaleCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, SengledCompatible with Carrier Cor, ecobee, ZenCompatible with Chamberlain LiftMaster
    blue by adt logoCompatible with Z-Wave devicesCompatible with Z-Wave devicesCompatible with Z-Wave devices

    Technology

    xfinity logoblue by adt logo
    Mobile app
    Mobile app monitoring
    iOS rating4.44.4
    Android rating4.54.2
    Notification/alert optionsText, email, push and TVPush notifications and email
    Home automation capabilities
    Voice integration
    Amazon Alexa
    Google HomeNot specified
    Other integrationsNot specifiedIFTTT
    xfinity logo4.44.5Text, email, push and TVNot specifiedNot specified
    blue by adt logo4.44.2Push notifications and emailIFTTT

    Reputation on ConsumerAffairs

    xfinity logoblue by adt logo
    Overall star rating3.84.5
    Verified customer reviewsXfinity Home reviewsBlue by ADT reviews
    xfinity logo3.8Xfinity Home reviews
    blue by adt logo4.5Blue by ADT reviews

    All information accurate as of publishing date.

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      Xfinity

      Xfinity’s products cover a wide range of security and home automation solutions, and the company has monitoring starting at $30 per month. Xfinity does charge for DIY monitoring and doesn’t offer a video doorbell, which is one of the most common security options on the market today. You can finance your equipment to avoid upfront equipment costs and package your internet and cable service in your monthly bill, however.

      Xfinity plans

      • Base Home System: This package comes with a control system, three door/window sensors and a motion sensor. Yard signs are also included. This package costs $360 as a one-time payment or $15 a month for two years.
      • Complete Home System: This package includes five door/window sensors, a motion sensor, a wireless keypad, an indoor/outdoor camera, a control system and a yard sign. It costs $480 upfront or $20 per month for two years.
      • Ultimate Home System: The Ultimate Home System comes with 10 door/window sensors, a motion sensor, wireless keypad, two indoor/outdoor cameras, a control system and a yard sign. This package is $600 upfront or $25 a month for two years.

      What Xfinity customers say

      Xfinity customers leave mixed feedback about the products and services in reviews on ConsumerAffairs. Comments from happy customers often include positive feedback about the cameras, mobile app and quality of the products, calling the equipment a good value. Other customers describe issues with dealing with customer service that influenced their overall opinion of the service.

      They are excellent in what they do but are a little understaffed and usually have to wait a couple of days for [an] appointment. Their control module is ultra-modern and information about the security system is quickly available in [case] of a problem."

      Joseph of Little Egg Harbor, NJ

      Blue by ADT

      Before Blue by ADT, ADT only offered professionally installed systems. Blue by ADT offers the same experience as ADT with the added flexibility of a DIY system. Blue does not require contracts with its DIY packages. You can either build your own security package or choose from one of the company’s two prepackaged systems. Monitoring starts at $19 per month for all packages.

      Blue by ADT plans

      • Starter System: For $219.99, the Starter System comes with a base station and two window/door sensors. You also receive the traditional ADT-branded stickers and yard signs.
      • Starter Plus System: The Starter Plus System is $299.99 and comes with a base station, four window/door sensors and two motion sensors. This package includes a yard sign and four ADT window stickers.
      • Build Your Own: You can build your own system starting at $179.99. This cost covers the base station. Additional equipment starts at $14.99.

      What Blue by ADT customers say

      Blue by ADT has an overall positive satisfaction rating on ConsumerAffairs. Reviews mention knowledgeable staff, good prices and satisfaction with the monitoring service. Many customers say they would recommend the service. A few people did say they felt the system was not user-friendly and that they didn’t enjoy the self-install process.

      ADT is an awesome home security system! [...] We also got motion sensored doors and windows. When the alarm is set and it goes off, ADT calls you right away and asks if you are ok and in need of the police. I truly feel safe [knowing] we have this alarm system!”

      Alanna of Magnolia, DE

      Bottom line: Xfinity or Blue by ADT?

      Where Xfinity and Blue by ADT differ most is in their experience in the industry and the array of solutions offered. For example, Xfinity is limited in its smart-home voice integration options and doesn’t sell a video doorbell system, and Blue by ADT doesn’t have a glass break sensor or a smart thermostat. Picking between the two may come down to what specifically you want out of a system.

      • Xfinity is best for customers who want to streamline their internet and security into one easy service.
      • Blue by ADT is best for customers who prefer working with a company that has a lot of experience.
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