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Xfinity vs. Blue by ADT

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team
Blue by ADT

What is the difference between Xfinity and Blue by ADT?

Xfinity and Blue by ADT are well-known names in the home security industry. Xfinity is just entering the security business, so its prices are affordable and flexible. Blue by ADT is a somewhat new offering for ADT, but ADT itself has more than 145 years of experience. Both offer a wide range of products and benefits.

Installation and cost

xfinity logoblue by adt logo
Installation typeProfessionalDIY
Installation fee$100None
Upfront costEquipment cost of $360 to $600+; financing available$179.99 to $299.99+
Trial period30-day money-back guarantee30 days of free monitoring
Contract termsTwo yearsNo-contract options
xfinity logoProfessional$100Equipment cost of $360 to $600+; financing available30-day money-back guaranteeTwo years
blue by adt logoDIYNone$179.99 to $299.99+30 days of free monitoringNo-contract options

Monitoring plans and pricing

xfinity logoblue by adt logo
Monitoring price range$30+$29.99/month
Monitoring optionsProfessional and self-monitoredProfessional and self-monitored
Self-monitoringSelf protection feature available (live recorded video) for $10/monthFree
Upgraded self-monitoringNot offeredNot offered
24/7 professional monitoring$30+$19.99/month
Upgraded professional monitoring$40+Not offered
xfinity logo$30+Professional and self-monitoredSelf protection feature available (live recorded video) for $10/monthNot offered$30+$40+
blue by adt logo$19.99/monthProfessional or self-monitoredFreeNot offered$19.99/monthNot offered

Security equipment

xfinity logoblue by adt logo
Wired or wireless?WirelessBoth
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenNot specified
Panic buttonVia touch-screen control panel
Yard sign
xfinity logoWirelessIndoor and outdoor camerasNot specifiedVia touch-screen control panel
blue by adt logoWirelessBoth

Smart-home features

xfinity logoblue by adt logo
Smart locksCompatible with August, Kwikset and Yale
Smart lightsCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, SengledCompatible with Z-Wave devices
Smart thermostatCompatible with Carrier Cor, ecobee, ZenCompatible with Z-Wave devices
Garage door controlCompatible with Chamberlain LiftMasterCompatible with Z-Wave devices
Temperature sensor
Water sensor
Smoke detector
CO2 detector
xfinity logoCompatible with August, Kwikset and YaleCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, SengledCompatible with Carrier Cor, ecobee, ZenCompatible with Chamberlain LiftMaster
blue by adt logoCompatible with Z-Wave devicesCompatible with Z-Wave devicesCompatible with Z-Wave devices

Technology

xfinity logoblue by adt logo
Mobile app
Mobile app monitoring
iOS rating4.44.4
Android rating4.54.2
Notification/alert optionsText, email, push and TVPush and email
Home automation capabilities
Voice integration
Amazon Alexa
Google HomeNot specified
Other integrationsNot specifiedIFTTT
xfinity logo4.44.5Text, email, push and TVNot specifiedNot specified
blue by adt logo4.44.2Push and emailIFTTT

Reputation on ConsumerAffairs

xfinity logoblue by adt logo
Overall star rating1.614.5
Verified customer reviewsXfinity Home reviewsBlue by ADT reviews
xfinity logo1.61Xfinity Home reviews
blue by adt logo4.5Blue by ADT reviews

All information accurate as of publishing date.

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    Xfinity

    Xfinity’s products cover a wide range of security and home automation solutions, and the company has monitoring starting at $30 per month. Xfinity does charge for DIY monitoring and doesn’t offer a video doorbell, which is one of the most common security options on the market today. You can finance your equipment to avoid upfront equipment costs and package your internet and cable service in your monthly bill, however.

    Xfinity plans

    • Base Home System: This package comes with a control system, three door/window sensors and a motion sensor. Yard signs are also included. This package costs $360 as a one-time payment or $15 a month for two years.
    • Complete Home System: This package includes five door/window sensors, a motion sensor, a wireless keypad, an indoor/outdoor camera, a control system and a yard sign. It costs $480 upfront or $20 per month for two years.
    • Ultimate Home System: The Ultimate Home System comes with 10 door/window sensors, a motion sensor, wireless keypad, two indoor/outdoor cameras, a control system and a yard sign. This package is $600 upfront or $25 a month for two years.

    What Xfinity customers say

    Xfinity customers leave mixed feedback about the products and services in reviews on ConsumerAffairs. Comments from happy customers often include positive feedback about the cameras, mobile app and quality of the products, calling the equipment a good value. Other customers describe issues with dealing with customer service that influenced their overall opinion of the service.

    They are excellent in what they do but are a little understaffed and usually have to wait a couple of days for [an] appointment. Their control module is ultra-modern and information about the security system is quickly available in [case] of a problem."

    Joseph of Little Egg Harbor, NJ

    Blue by ADT

    Before Blue by ADT, ADT only offered professionally installed systems. Blue by ADT offers the same experience as ADT with the added flexibility of a DIY system. Blue does not require contracts with its DIY packages. You can either build your own security package or choose from one of the company’s two prepackaged systems. Monitoring starts at $19 per month for all packages.

    Blue by ADT plans

    • Starter System: For $219.99, the Starter System comes with a base station and two window/door sensors. You also receive the traditional ADT-branded stickers and yard signs.
    • Starter Plus System: The Starter Plus System is $299.99 and comes with a base station, four window/door sensors and two motion sensors. This package includes a yard sign and four ADT window stickers.
    • Build Your Own: You can build your own system starting at $179.99. This cost covers the base station. Additional equipment starts at $14.99.

    What Blue by ADT customers say

    Blue by ADT has an overall positive satisfaction rating on ConsumerAffairs. Reviews mention knowledgeable staff, good prices and satisfaction with the monitoring service. Many customers say they would recommend the service. A few people did say they felt the system was not user-friendly and that they didn’t enjoy the self-install process.

    ADT is an awesome home security system! [...] We also got motion sensored doors and windows. When the alarm is set and it goes off, ADT calls you right away and asks if you are ok and in need of the police. I truly feel safe [knowing] we have this alarm system!”

    Alanna of Magnolia, DE

    Bottom line: Xfinity or Blue by ADT?

    Where Xfinity and Blue by ADT differ most is in their experience in the industry and the array of solutions offered. For example, Xfinity is limited in its smart-home voice integration options and doesn’t sell a video doorbell system, and Blue by ADT doesn’t have a glass break sensor or a smart thermostat. Picking between the two may come down to what specifically you want out of a system.

    • Xfinity is best for customers who want to streamline their internet and security into one easy service.
    • Blue by ADT is best for customers who prefer working with a company that has a lot of experience.
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    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.