Whirlpool Washing Machines Reviews

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About Whirlpool Washing Machines

Whirlpool Air Conditioners produces a range of air conditioning units for home and commercial use. The company offers window, portable and split systems. Whirlpool’s goal is to provide effective cooling solutions that enhance indoor comfort.

Pros
  • High capacity for large loads
  • Energy-efficient operation
  • User-friendly controls
  • Durable construction
Cons
  • Frequent mechanical issues
  • High repair costs
  • Poor customer service experience

Whirlpool Washing Machines Reviews

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    Page 4 Reviews 240 - 440
    Customer ServiceMaintenance

    Reviewed Dec. 27, 2023

    I had a brand new Whirlpool washing machine delivered the first part of September 2023. It worked for about six weeks and wouldn’t drain anymore. After hours of phone calls to the whirlpool warranty division, and now, five weeks after, machine is still not working. Have to take all the laundry to somewhere else to get it clean. We paid a lot of money and can’t use it. They keep telling me that the part is on back order and have no idea of a date when it will be in, therefore, it could be months without my new washing machine repaired. I will never buy another whirlpool product. I will have to sell this one once the part is fixed whenever that is and buy another machine but it won’t be a whirlpool.

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    Customer ServiceRefunds & PayoutsMaintenance

    Reviewed Dec. 7, 2023

    1. The washer owner's manual provides no information about the various cycle selections. Must go to their site and dig to find that. Done. Information tells little about the actual logic of the cycles. So, I ran a few light things through three different cycle selections and watched through the glass top. On one cycle, during rinse, it actually loaded the tub with water, agitated, drained and rinsed. All as I would have expected. On two other cycle selections, during rinse, it only sprayed water from its faucet while rotating the drum for a minute, drained and repeated several times. The water spray was not sufficient to hit all of the three pieces of clothes. Therefore, the clothes were not fully rinsed. Pathetic!

    2. Customer service was worthless with respect to whether that is how it is designed or whether a defect in the unit. On the first of two calls to Whirlpool, the guy told me to call for service and if it was determined that it was not defective, I would have to pay for the service call. He then hung up on me. On the second call, the lady read the same lame cycle info on their site and told me what I already knew. She could not tell me if the lame rinse cycles were by design or a defect, while her baby was crying in the background.

    3. My opinion: Whirlpool is not what it used to be back in the day. They have joined the ranks of others with compromised, so called customer service. I would not recommend Whirlpool.

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    CoveragePriceMaintenanceStaffRates

    Reviewed Nov. 14, 2023

    4.5 year old Whirlpool model WFW5620HW0, serial C907 51176, washer with defective plastic casing caused leak of drum water into bearing and seized. Stopped motor from turning drum. Purchased at Lowe's in Colorado on 3/9/2019, price $809.00. Worked fine until it just stopped turning the drum one day. $600 in diagnostics and repairman's last ditch check was to pull the back off and check the motor and bearings. Found the bearings seriously rusted from a drum leak due to plastic not fully covering the drum. No broken plastic pieces, this is a factory defect that somehow made it through quality assurance. Everything is connected to the bearings, rotor, motor and so the entire washer would need new parts to run properly again. I am very disappointed in Whirlpool that this made it through inspection. I will never buy Whirlpool again due to this oversight.

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    Coverage

    Reviewed Nov. 13, 2023

    I grew up with Whirlpool products in our home. As an adult I have had 3 sets of Whirlpool front loader washer and dryers. This new set is absolutely the worst. Our warranty sucks. The washer still squeals in the spin cycle and apparently no one can fix it. The dryer is less than 30 days old and is making a knocking sound. I'm done.. I just want a new washer and dryer.

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    Tech

    Reviewed Nov. 11, 2023

    This washing machine is the worst product I've ever owned. From day 1, no matter what cycle used it does not get clothes completely wet. Even with “deep water” (which you have to use for everything) clothes come out with huge dry patches where the fabric IS NOT EVEN WET! You will have to wash everything twice. Sheet come out half wet and needing at least 2 washings. Whirlpool even reached out and brought up reasons that I must have caused for it to do this. Been doing laundry for 50 years so I do know how to load a washing machine. Doesn’t matter, large or small, every load comes out with huge dry patches where the items are not EVEN WET. Piece of junk. DO NOT BUY WHIRLPOOL WASHERS. I wish I could include pictures cuz every item came out half wet today.

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    Customer Service

    Reviewed Nov. 6, 2023

    Worse washer ever, so unhappy with it, water fills up only half way regardless of the loads size so clothes on top don’t get wet and it doesn’t wash the clothes at all, it barely moves the tub around, clothes come out the same way they were put into the washer, soapy and dirty not to mention the bulky sheets won’t even get wet. Whirlpool should remove those washers from the market. It’s a waste of money.

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    CoverageMaintenance

    Reviewed Nov. 2, 2023

    Garbage!!! DO NOT BUY A WHIRLPOOL PRODUCT. YOU HAVE BEEN WARNED! Best Buy replaced the machine three times in two months, and this third machine has been serviced five times in the short THREE MONTHS we have had it. Best Buy says I am outside the return window, and Whirlpool says it will just keep putting parts into the machine. I asked for a return authorization - no go. I contacted Corie Barry, the Best Buy President, and just got the runaround. And don't buy Best Buy's total tech support - they only take your money and don't stand behind it! Even though it was only used for three months, it is going to our front yard with the trash pickup marked LEMON FROM WHIRLPOOL & BEST BUY! FREE. Buyer Beware!!

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    Reviewed Oct. 30, 2023

    NEVER AGAIN!!! I will NEVER buy another Whirlpool or Maytag product again. 1st our fridge ice machine and water hose lasted a mere 2 yrs and now our 2.5 yr old washing machine tanked (needs a new transmission and agitator). Way to make things last and take the money of hardworking people. I'm truly disgusted and will never recommend or purchase a maytag/whirlpool appliance again. Good riddance.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 25, 2023

    I have been purchasing Whirlpool products (washers, dryers, refrigerators, ovens, microwaves, dishwashers) for 43 years ever since they helped me thru college with a job at a dryer manufacturing plant in Findlay, OH. Almost all products have been good... until this last front load washer... Model WFW5605MW0 purchased in November 2022 from Home Depot. The unit shakes the entire house. Leveling the legs did not help. Vibration pads under each leg did not help, a large vibration pad did not help. Two visits by repair people did not help. The only thing done by repair staff was to shorten the tube into the drain and that did not help. A phone call from repair staff to Whirlpool is not really a phone call to experts at the Whirlpool help line, they seem just to be staff that go through a checklist.

    This model is a lemon. Worse, there is no real "objective" measure available from repair people of what unacceptable vibration or shaking is. There is just an observation of "subjective" measure stating some degree of shaking or vibration is acceptable. Again, repair people cannot measure vibration. Why is that? We DO NOT AGREE that the vibration is acceptable. We are waiting for the unit to pull the hoses our of the wall or shake itself apart. Or maybe even damage the house. We had a different front load Whirlpool model (Model WED75HEFW0) for 5 years at our last house and that model did not shake hardly at all, even with a big load. Why doesn't this model perform the same?

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    Staff

    Reviewed Oct. 16, 2023

    I’ve recently bought 3 new Whirlpool appliances. The new washing machine has been a pain to use ever since I got it. I have always washed loads of towels and washed lightweight blankets. After my first attempt to wash a lightweight blanket in it resulted in me, having to stop the machine after it had actually went out, went into my wall and made a hole upon using the rinse cycle. This machine will not spin and rinse towels even smaller towels. I will have to stop the machine, take out half of a load and let them rinse on their own, spin on their own then take that load out, put the other half of a small load in and rinse. It is the most frustrating machine I have ever seen. I had the repairman to come, he couldn’t do anything about it. He said just use it till it tears completely up. After using it a few months, I wished I had never bought this machine. Each time I use it with towels or blankets or sheets. I have to try repeated times to get it to spin out the water.

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    CoverageMaintenance

    Reviewed Oct. 16, 2023

    Sells defective products Model #: WTW6120HC, and sends out people to repair it over, and over again, about 10 times, and then doesn't replace the unit. When the warranty runs out, you're stuck with a bad machine that needs more repairs.

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    CoveragePunctuality & SpeedMaintenance

    Reviewed Sept. 27, 2023

    I bought a Whirlpool 2 in 1 removable agitator top load washer. After 16 loads of laundry it is dead. Waited over 2 weeks to get someone here to fix it. Obviously not very happy with this product. Wish I would have read some of these reviews before buying it.

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    RatesTimeliness

    Reviewed Sept. 14, 2023

    We went to Lowe's to purchase new washer and dryer. Ours were quite old, they were in the mobile home we purchased last year. We picked out a nice looking set made by Whirlpool. At home that evening we started reading the reviews. They were so bad we went back to Lowe's the next day to cancel our order. The person we spoke with stated there are thousands of reviews and this set gets a 4.3 rating so most people are happy with it. He talked us out of canceling. The set arrived on Monday and I did my first load on Tuesday. When it went in to the spin cycle it shook the house and made enough noise to wake the dead. The dog started barking, I went running for the laundry room. That night we googled what the problem might be. We got a level out and adjusted the feet to make sure it was perfect. The next load it walked 6 inches 'til it hit the wall.

    We put in a service request, they can't come for a week and a half. My husband immediately wanted to return this piece of garbage but there is only a 48 hour return window, so we're stuck with it. Needed close before next Tuesday so I put a very small delicate load in today. When it went in to the spin cycle it sounded like a train was crashing into our house. When I opened the machine to get my clothes I looked way down at the bottom and it looks like the drum is coming apart. We've had this thing less than 2 weeks. I just am at a loss about this. 65 years old and I've never had anything go this badly buying an appliance.

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    CoveragePricePunctuality & Speed

    Reviewed Sept. 4, 2023

    I bought a front load washer by Whirlpool a couple of years ago. From day 1 I have had nothing but problems with the drain cycle. It gets stuck and causes 2 error codes to pop up. Their service had the audacity to charge me within the first two weeks to come make a repair. So I watched the guy repair it, and all he did was unscrew the back and tighten the drain valve and the water leaked out. I kid you not. Every six months I have to unscrew the back plate on the washer and loosen the drain pipe so excess water can drain out that the washer does not know how to drain out itself. Do not waste your money on this machine. If I had the funds to purchase another washer, dryer set, I would. I grew up with Whirlpool and this company is going down the drain hole pretty quick.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Sept. 1, 2023

    I purchased a brand new Whirlpool, washer and dryer set from Lowe’s in Crestview four months ago. My washer broke down the first month and I had to wait two weeks to get someone out and then they didn’t show up and so I had to call whirlpool again and I had to wait another week because whirlpool only has one company around here service for washing machines. It’s S&S Appliance. Now almost 3 weeks ago my dryer broke down and I had to wait two weeks for someone to come out and look at it and it turns out it was some fuse in the dryer and it was fixed.

    This is today. I dried one load of laundry and went to go put my sheets in the dryer and again the dryer is not working. So now I have to call whirlpool to have them schedule an appointment yet again with S&S appliance. And I’ll probably have to wait another two weeks. This is the worst set of washer and dryer that I have ever had. The last ones I bought were heavily used and I was able to use them for three years and then I moved and left them and they were still working. They weren’t whirl pool.

    I will never purchase anything from whirlpool nor will I ever purchase any appliances from Lowe’s because there’s zero help also. So now I’m sitting here with a nearly brand new set, four months, old washer and dryer that doesn’t even work and I’m gonna have to go to the laundromat. Sure that they won’t replace them so I guess I just sit here and have to keep having someone come out every couple of months to fix a piece of crap washer, and dryer that I have. If I could give you zero stars I would give zero stars.. I plan to go on every single site where you can do a review and place the same exact review.

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    Customer ServicePriceStaff

    Reviewed Aug. 25, 2023

    I purchased this Whirlpool washer and absolutely hate it. Had it for a month and nothing but problems. Shakes so loud you can hear it in the front of the house and my laundry room is in the back of the house at the opposite end. I called Lowe's which is where I purchased it and of course no help whatsoever. I even purchased the extended warranty. Whirlpool will come out and look at it but if they determine it's normal that it shakes, which they will, they will charge $91. How fair is that on a washer that you have had 30 days. Never buying Whirlpool products or buying anything from Lowe's.

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    Customer ServiceCoveragePunctuality & SpeedMaintenance

    Reviewed Aug. 18, 2023

    We needed a new washer and did our homework, picking the Whirlpool WTW5010 series of machine. It was delivered, set up and run. From there we successfully ran 3 loads before the lid locked and the machine stopped working. It took us approximately 4 weeks for a service call so that they can tell us the control board is bad and needs to be replaced. 10 days later now and we have just heard that they are backordered and trying to be located. Asked to just replace the machine at this point and was told that can't happen because service hasn't been completed and machine has not been determined to be non-repairable. We are now nearly 2 months into our 1 year warranty and have only been able to use the machine 3 times!!!

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    Punctuality & Speed

    Reviewed Aug. 13, 2023

    I'm 62 years old, and this is the worst washing machine I've ever owned in my life. First of all, it's loud as a fire truck coming down the highway (Wha,wha,wha!!!!). When I wash my work clothes I have to wash them twice. Because the one's own top barely get wet. It takes forever and walks across the floor when it spins. I'm very disappointed.

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    Customer Service

    Reviewed Aug. 10, 2023

    Bought a new Whirlpool Washing Machine in Oct 2020. In August 2023 the transmission went out. Less than 3 years old. Called Whirlpool and they said 12 months warranty only. Didn't seem to be concerned about my situation. NEVER BUY WHIRLPOOL APPLIANCES!!!!

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    Customer Service

    Reviewed Aug. 9, 2023

    Amana washing machine bought in 2017. Inner drum rusted completely in half. Whirlpool said they have never heard of this. They always come up with reasons why it's not their fault. Stay away. Do not buy. Customer service horrible.

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    CoverageStaff

    Reviewed July 29, 2023

    April 2021, I moved to TX and needed a washer and dryer. Pandemic made it very hard to find any. I finally found a place that wasn't out of stock. I didn't need a washer and dryer that gave me recipes if you know what I mean. I saw Whirlpool and I always thought this was one of the best brands. NOT ANYMORE!!! I've read some of the reviews here and feel I should be happy that the washer and dryer at least works, the dryer works GREAT. Love it! The washing machine is the worst washer I have EVER had!!! I should have known when the delivery/set up guy said to always use the Deep water rinse cycle that something was up. And after my experiences with the following I understand now, I even use the Deep water with EXTRA rinse. Doesn't matter. It does run but the issues: water NEVER covers the clothes AT ALL!!

    If I open the lid and close it to get more water in, it drains it. Yes, I understand it goes by weight, but you still need enough water to at least cover the clothes, even just a tiny bit. The clothes come out with some kind of soap residue. I've looked it up and it says you're probably using too much soap. I know I don't, but I reduced the amount anyway. It's still happening, so for the machine that states for the good of the world to reduce water...HA! I now have to wash the items a 2nd time. That's not beneficial to the world. Also, my socks NEVER get clean. I have to wash them in the sink after washing in the machine. And the spin cycle, sounds like it's ready for take off. I don't normally write reviews but after washing clothes this morning.... You better believe it!

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    TechStaff

    Reviewed July 13, 2023

    Whirlpool 3.5-cu ft High Efficiency Agitator Top-Load Washer are the worst washing machines. The washer is 4 months and have had service already twice by the Whirlpool service provider Flamingo. The washer as described by the technician rinse cycle goes out of violent control. I would like a new washing machine.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed July 12, 2023

    I purchased a coin op Whirlpool Washer and Dryer on July 14 2021, upon the recommendation of the service providers... Within a month, the control board died and the service provider ordered a new one, the first one received was defective and they had to order a second one! Super Poor Quality Control and over a month in delays... A month and a half later, the washer broke again, my wonderful service provider came, diagnosed the problem and ordered an interface and coin slide, it worked... for 9 months, then the pump sucked a sock... Another service call and more aggravation.

    2 months and 5 days later another problem, the service provider had to replace the tub ring, balance ring, and control... 6 Months later another problem, Interface, Control, and coin slide, at this point I am ready to throw the units in the trash, keeping in mind that just about 2 years ago I spent over $2200 for the units plus now all the service calls... Upon the recommendation of the service provider, I reached out to Whirlpool to see if they would at least "Extend the Manufacturer's Warranty" because these units appear to be "Friday Afternoon Products" ... or lemons!

    Having been prepared psychologically and mentally to spend at least an hour on the phone trying to get through to customer service, I embarked on that journey... I got bounced 3 times before I was speaking with the rudest customer service representative in the right department... She was boasting that I am out of warranty and she is sorry that I am having these problems, I explained to her that if she was the one who purchased this product with our granted expectations that they should at least last 20 to 25 years, and they died on her within 2 years, how would she feel?

    She kept repeating the script that is front of her, devoid of any human emotions.... No wonder such reps are and should be replaced by machines! The machines may have more empathy than these humans. So in closing, this reflects terribly on Whirlpool at both levels, product quality 0, and customer service they need 5 more notches to reach 0. In Conclusion, DO NOT BUY any Whirlpool product.

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    Customer ServiceSales & MarketingMaintenanceStaff

    Reviewed July 12, 2023

    We bought our washer 17 months ago! It stopped working in the middle of a cycle and there are no emergency releases for the locking lid so we called a repairman. They got it opened and told us the motherboard was bad. When I called Whirlpool their only solution was to offer a 15% discount for a new machine. As if I would ever buy another Whirlpool product!

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    Customer ServiceSales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed July 9, 2023

    Don’t buy Whirlpool. I bought the Whirlpool touch screen WiFi connected washer and dryer in March of 2020. By May of 2023 both of the touch screen began malfunctioning. I had a repairman out and it was determined the User Interface needed to be replaced And therefore the whole door no on the washing machine to the tune of almost $1,000. Since the matching dryer started to do the same thing as the washer before it stopped working I called whirlpool. They said the only thing they could do was give us a 15% discount on new washer and dryer. WHAT? Only to need to replace those in a few years?

    Don’t buy these products. They are throw away items that don’t even have great functionality. We got rid of these pieces of junk and bought two Speed Queen units that include a five year parts and in home service warranty. The reviews we read said these could last 30 years. Goodbye Whirlpool forever now. We are building a brand new home with high end kitchen appliances. Four were ordered in Jenn Air but now we are cancelling our order because this is whirlpool. We are going with all Viking — dishwasher, side by side column fridge and freezer and wall ovens.

    Whirlpool owns Jenn Air and I don’t trust their products at all any longer. I built my new townhome in March of 2020 and got all Jenn Air “gourmet” appliances. They leave LOTS to be desired and I don’t recommend them including the wall/convection microwave combo, the 6 burner range - the oven only has two racks, dishwasher is ok and French door fridge are ok but all have had something that was not working including the WiFi smart features. That hasn’t worked since day 1 and after many hours on the phone with customer service. I had to fight with Whirlpool to stand by their warranty on all of these products, some resolved and some not. Bye bye Whirlpool!! BUYER BEWARE.

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    CoverageMaintenanceStaff

    Reviewed June 10, 2023

    We purchased a Whirlpool washing machine at Home Depot model WTW5010LWO, which was delivered to us on Jan 6th 2022 and registered on the 7th. The Machine stopped working on May 28, 2023. The repairman said he thought it was the lid lock, because without that operational, nothing else would work. When the ordered part came in and installed, the machine still would not lock the lid. He then tried a motherboard, but the machine did not work. So I cannot recommend this product at all. We are out $850 for the purchase of a new washing machine, and it is not a Whirlpool. The new GE with the same features as the Whirlpool is much quieter filling and spinning.

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    CoveragePunctuality & SpeedMaintenance

    Reviewed June 7, 2023

    We bought a Whirlpool Washing machine at Home Depot in April 2023. It was installed by Home Depot on April 27, 2023. The washing machine malfunctioned after 3 weeks of use. Home Depot would not replace the unit. A repair company was brought in. Two repair visits later multiple parts had to be replaced. Do yourself a favor and DO NOT BUY a Whirlpool Washing machine. Washing your clothes on a creek rock is a better option. Home Depot was terrible as well.

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    Customer ServicePrice

    Reviewed April 22, 2023

    Followed the directions for loading and tried to reach for warranty. Got chased around through 4 different phone numbers multiple times until they charged us for fixing through warranty. Not the greatest experience...

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    PriceMaintenance

    Reviewed April 14, 2023

    This is the second Whirlpool washer I have had. I spent a lot of money on what I thought was a high-quality washer and the lid has broken twice. They're made of plastic junk! Washers in the 70s and 80s were more high-quality than these newer washers with plastic lids. Why can't they keep the quality they had with the metal lids that don't break??? I have replaced them for $200 each time!!! How can they charge $200 for one lid? I think it's really poor quality junk. Instead of getting better at making washers they're getting worse. They don't wash the clothes as well and there's soap residue on the clothes. The lids break. The old washers were much better.

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    Customer ServiceMaintenanceStaff

    Reviewed April 11, 2023

    I have a Whirlpool washer that malfunctioned and destroyed my floors and walls. I called every day for month because it was still under warranty so someone is coming to repair and see damage. 4 different times No One Showed so we called. Um no one showed up. Um no 4 xs. My washer is brand new. Broken and floors ruined. The lady at the repair company said, "I will drag this out till your warranty runs out." I kid you not. Will she is definitely doing that. Not taking care of my washer. Bad company. Doesn't care about customers at all and the companies they have doing repairs is just as bad. Will never buy a whirlpool again.

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    Customer ServiceStaffResolution

    Reviewed April 10, 2023

    Washing machine died 12/28/22. As of today 4/8/23 parts are still not available. Have gotten the royal run around and no two customer service reps or escalation team have the same story. Stay away from this very unreliable product and company.

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    Customer ServiceCoveragePunctuality & SpeedMaintenance

    Reviewed April 7, 2023

    I have an appointment today for a part to be installed in my Whirlpool washing machine. My BRAND-NEW washing machine has officially been broken for 5 months of the 9 months that I have had it. I will NEVER buy a Whirlpool product again as long as I live. No one called us back, we couldn't get a hold of anyone and instead of replacing my brand-new lemon, you had us wait 5 months for a part. I hope your company gets back all that it has put forth and look forward to the future demise of Whirlpool Corporation.

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    Maintenance

    Reviewed March 20, 2023

    I purchased a washing machine and dryer, both Whirlpool in May 2020 and the washing machine has already quit. I live alone and I do one load a week. So if you add it up this washing machine has only washed 96 loads before it quit. It has acted weird since purchased, but finally conked out. I regret not reading the reviews here before purchasing. It is very bad to pay $500 for a washing machine and it quits in such short time. Not to mention you cannot find any person who works on them anymore. I am single and I am not a man therefore, I cannot work on it. I also live on a $40,000 year income and it is going to be hard to go to the Laundry Mat every week. Tried to get Lowe's (where I purchased it) and tried to get Whirlpool to work with me here and have had no luck. STAY AWAY FROM WHIRLPOOL!!!!

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    Reviewed March 11, 2023

    This washer has no agitator. Big mistake. It is the worst machine I have ever owned. Constantly out of balance. Clothes Are in a hugh ball sopping wet. Constantly have to redo loads. LINT! I always separate my clothes from towels, etc. It doesn't matter, my good clothes are loaded with lint. To the point that I have to throw them away. Purchased the washer and dryer in 2021. Repair man was here within 2 months for repairs. Most frustrating piece of crap. Total rip off. The dryer sucks too. Clothes need to be dried twice.

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    Customer ServiceCoverageMaintenanceStaffTimelinessHonesty & Transparency

    Reviewed March 1, 2023

    Saying we are angry, frustrated, and disappointed is an understatement, and this has been the worst new appliance purchase of our life. We purchased a new Whirlpool washer and dryer from Home Depot. We had them for five days when the dryer stopped working, and the washer was leaving a soapy residue all over our clothes. We tried different detergents and settings, and the clothes still had a soapy residue. When we contacted Whirlpool and Home Depot, we were told we were past the 48-hour deadline to return the appliances, and Whirlpool customer service said we needed a technician to fix our brand-new broken appliances. We had a technician from Appliance Pros come to look at the washer and the dryer.

    He told me the dryer had a broken belt. He showed me and left behind the broken part. He said it was probably broken before it left the factory. He said he could fix it, and he would let Whirlpool know it came with a broken part. He then turned to look at the washing machine; he asked to see my detergent and told me it was good. He asked to see the clothing with the soapy residue. I showed him several articles of clothing he told me he would change some settings and clean the washing machine with Javax. He asked me to do two loads of laundry and let them air-dry, and he would look at them when he returned with the part for the dryer. I told him I wasn’t comfortable having my brand-new broken appliance fixed that doesn’t roll off the tongue.

    He returned the next day with the part for the dryer, and he was shown the soap-stained clothing from the washes he asked me to do. He told me the machine was not working and that I needed to call Whirlpool and give them the reference number he texted me. When we contacted Whirlpool customer service about the situation, they said the technician wrote that the dryer was working fine and recommended we change the detergent. Whirlpool informed us there was nothing they could do about our problem. Home Depot has stepped up and has been very good to deal with. They agreed to take back the dryer and told us Whirlpool would take back the washer, and all we had to do was call customer service.

    Again, I called Whirlpool customer service, and they said they were not taking the washer back because the technician said there was nothing wrong with the machine and it just needed a different detergent. Someone is lying!!! We are just sick. We are supposed to have a 30-Day Return Policy and a 1-year warranty with Whirlpool. I would like to know where that is because according to Whirlpool we have to live with these appliances. There must be some kind of protection for consumer against these thieves dressed in big business clothing who think they get to change the rules to best suit them. Whirlpool/Maytag you suck!!!!

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    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed Feb. 4, 2023

    Had it for 11 months then things started happening, first dashboard stopped working, took 2 months to get the part got it fixed and still didn’t work it needed another part so waited about a week for that. Keep in mind I have two young children and going without a washer is very difficult. Then got it fixed, yay!! Then 2 weeks after having the washer working it broke again. Called customer service they extended my warranty for a few more months which was nice but still have to wait for the part, it’s been another 2 weeks without a washer and the struggle is real.

    The repair man said I should get a new washer but this is a new washer it cost A LOT! So the motor blew on the washer and I’m still waiting. Customer service says I can’t return it for another one, the warranty only cover repairs. But they can give me 20% off a new one. Omg. This has been really hard on me and my family and now washing clothes by hand. Hope they fix it soon and really hope it doesn’t break again, but that said I don’t have much faith as of now.

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    Punctuality & Speed

    Reviewed Jan. 18, 2023

    Bought model WFW5090JWO on 2/15/20. The motherboard broke in Nov 2020. Was replaced 12/1 then broke again 6 months later. Was replace then broke again. Replace 5-26/22. The motherboard broke again Jan 2/2023. Not under warranty. This should be a recall.

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    Coverage

    Reviewed Jan. 14, 2023

    We purchased Model W11197727A High Efficiency washing machine without agitator from Lowe's in 2021. Immediately, we found that this washing machine never provides enough water to even cover the clothing that are being washed. It doesn't have to be a large load, either, but many times the top surface of laundry is sticking out and gets maybe a little damp. I often have to use the high water level setting. Meanwhile, from the get-go, this washing machine has a terrible problem with becoming unbalanced while spinning if you have anything larger than a small-medium load - especially if it is sheets or towels that clump up to one side. I wonder if this is because there is no agitator to effectively keep things from clumping. I can expect to rebalance the load at least 2-3 times per washing if I am washing sheets or towels, or even a medium-large load of clothing.

    It also has made a weird clicking sound when starting the cycle - filling and then starting the wash cycle. I've noticed watching through the top that it barely is moving the clothing yet the clicking is getting louder. We are almost 2 years in - balance problems and water level problems have existed since purchase. Clicking, little motion while washing has been about 6 months now. I would not purchase this item, or possibly another Whirlpool washer, again.

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    CoveragePricePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 1, 2023

    I bought this machine after my old washer finally crapped out after 15 years of use WITH NO PROBLEMS. I should have stuck with that brand… but I thought Whirlpool was a good and reputable company and been around long enough. I’ve had it 1.5 years now. I’m the last 6 months I have had to replace the splutch kit, a wire that controls the drainage system one right after the next!! Now it’s making some really loud clicking noises as it slows down from its spin cycle!!! I’m over this machine!!!! This has all happened over the last few months… There is no warranty on the machine after 1 year… which is ridiculous for a product that’s supposed to last almost a decade, well for most. And getting ANY HELP from Whirlpool is a joke… Hiring a repair person is just as costly as buying a new machine- what’s wrong with that picture… Will NEVER buy Whirlpool again… Strongly suggest researching extensively before you make any whirlpool purchase you are considering. AND DEFINITELY GET EXTENDED WARRANTY!!!!

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    CoveragePricePunctuality & SpeedMaintenanceRates

    Reviewed Dec. 25, 2022

    I purchased a new high efficiency whirlpool washing machine model wtw5005kwo in February 2021 to replace a commercial style whirlpool model washing machine I had purchased new in 1996 that had a transmission part wear out/break after a lot of years of great service. I figured it was trouble-free up to that point besides the agitator doggets and hoses I replaced every three years. So I figured another Whirlpool washer would be as good.

    I purchased the high efficiency wtw5005kwo model with agitator at a local appliance store for $740 OTD as the current price for the commercial style whirlpool washers was well over $1100 plus tax now. When I purchased the commercial-style washer and dryer in 1996 I paid $800 OTD for both at a local appliance store. I am not happy nor satisfied with this whirlpool high-efficiency washer I purchased in 2021, it sucks ass hard in the work clothes and towels heavy-duty washing realm, even in the deep water setting it does not put enough water into the tub to cover a half load of laundry. I end up washing two pairs of work pants and work shirts at a time, so that is three loads of wash just for my work pants and shirts, the socks, underwear and undershirts are two loads on their own, a load towels have to be washed in half loads at a time.

    Instead of washing multiple loads of laundry like I do, my girlfriend used a five-gallon bucket to add several gallons of water to her load of laundry. About a month after the 1 year warranty ended the sensor actuator broke, I paid $30 for a replacement actuator from Amazon (local appliance store price was $60 plus tax), after replacement I calibrated washer and was good to go for approximately two months then the actuator's little arm jumped out of the slot and it quit working, luckily it was a simple repair, pulled it off of washer, disassemble and put arm back into place then reassemble and reinstalled it back onto washer.

    As I've stated, I am not satisfied with the current whirlpool washer I bought and would not recommend it to be purchased by anyone. I can't say what other brands are any better as I've not owned any beside whirlpool, but I will not purchase another whirlpool washing machine. This current whirlpool is just a bit less than 2 years old, but when it quits which I have a feeling won't be very long from now, I most likely will purchase a speed queen commercial style washing machine I've looked at and asked questions about at a local appliance store.

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    CoveragePriceMaintenance

    Reviewed Dec. 20, 2022

    I had a Kenmore washing machine for over 10 years, it went out Spring of 2020 during the pandemic shut down. After researching stores and online I purchased a Whirlpool top loader without the agitator, didn't purchase the extended warranty as I normally never do and until purchasing this unit never needed one. It is costing $480 to replace the computer board and labor to have it installed, the unit cost $1000 new. If I could afford a new washing machine I would and it definitely wouldn't be a Whirlpool!! NEVER AGAIN WILL I PURCHASE A WHIRLPOOL PRODUCT!!

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    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceStaff

    Reviewed Dec. 20, 2022

    Poor product, worse customer service. Purchased the product which within months stopped working. Whirlpool provided us a service provider to contact who checked it out and said he would "rig" it as the parts used were incorrect and the correct ones unavailable and that he would contact us when available. It quit working several months later and we then found out he had closed down. We contacted Whirlpool and they said I would have to find someone else as they were unable to. They also agreed to cover part of the service costs as well as send us free parts. The telephone number they provided to order the parts was incorrect and no one able to help. I stumbled across a number (an entirely different story) where I reached a rude employee in their "Trade Care Department" and she refused to honor the offer of free parts. I would encourage anyone considering purchasing a Whirlpool product....DON'T!!

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    CoveragePunctuality & SpeedStaff

    Reviewed Nov. 30, 2022

    Whirlpool 3.9 cu ft top loading WTW4950 - This is the worst-designed washing machine ever! The auto-sensing option for wash and rinse water levels never adds enough water to come close to covering clothes etc. So, I must stand by the washing machine to wait until the end of the fill cycle, then manually add between 2 - 10 more gallons of water. Which of course is ridiculous and a complete waste of time. The only way to get enough water is to select the deep water option, which kind of defeats the purpose of auto-sensing the water level so too much water isn't added.

    There is not a fabric softener reservoir or dispenser. So... wait for it... You have to keep checking for the tub to completely fill during the rinse cycle, hit pause, open the lid, add fabric softener, close lid, hit resume. Now, if each cycle was consistently the same length of time and the water fill time was the same, one could in theory set a timer, but they aren't. I happen to be lucky enough to hear the washing machine from the living room, but even with that, I still have to be paying attention to the sounds I hear and walk into the laundry room to verify if it's time to go through the laborious process of adding fabric softener. Clearly nobody thought that one through. Will not purchase a Whirlpool washing machine ever again.

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    Customer ServiceCoverageMaintenance

    Reviewed Nov. 29, 2022

    Purchased a new washer six months ago and its always made noise in the spin cycle. When it started sounding like a DC 10 I called for service. Whirlpool has sent Paradise Appliance out to our house FIVE times and they are unable to repair the washer. In fact, they have attempted to replace the drum twice. First time they said the drum sent was "out of round", third visit they said they did not have the right counter weights for the drum. Fourth visit they said they needed to order another new drum. With the visit today which was # five they said Whirlpool had sent another defective drum. The plastic attachment on the back was broken. Six months new and for the last four we have been unable to use our washer. Whirlpool customer service is like dialing a call and being put on hold for hours. - Terrible service and I hope you don't make the same mistake I made with a major appliance purchase.

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    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Nov. 16, 2022

    Daughter purchased new Whirlpool washer from Lowe's. JUNK out of the box. They replaced it. 7 months later, JUNK did the same thing the first one did, still under warranty. Wait for tech. Bad computer, none are available. After a month still not available, I was told to keep waiting. Called and complained, they miraculously found one. Wait for install. Two weeks later, installed, MORE parts bad. Wait for parts, wait for tech to install. Two weeks tech installs parts, MORE parts bad.

    Called Whirlpool again and talked to supervisor. I was informed they CAN'T do anything about it. Keep waiting for more parts and installation. From August to November with four kids and a paid for washer that is still broken. It's their policy, I was told it would be replaced after three repair calls. They count the three calls as ONE because they were all within 90 days. These people are the worst I've ever experienced. They don't care after the sale. I gave it one star because zero was not an option.

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    Customer ServiceCoveragePricePunctuality & SpeedMaintenance

    Reviewed Nov. 10, 2022

    I have owned this washing machine for 14 months. The transmission is now being replaced for the 3rd time ( the first one went out 31 days after purchasing. The 2nd one was replaced 10/10/22 and I’m waiting for a service call for the same problem again. I have pleaded with Whirlpool to use reason and replace this lemon. The repair costs have far exceeded the cost of the machine. This has been a major inconvenience over & over. Managers have no authority to make logical decisions. I have been a loyal Whirlpool customer for years. I recently had to replace a 3 year old microwave from them (hint, buy Maytag, warranty is awesome) and the ice maker in my high end 3 year old Kitchenaid refrigerator (same company) has never worked. I will NEVER buy another Whirlpool or Kitchenaid product again. They gave me a 6 month extended warranty for the washer in October ha!

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    Reviewed Nov. 7, 2022

    The brand is Great, but this washer machine "High Efficiency Agitator" washer Machine not good at All. This machine no wash clothes and not clean clothes, they only keep Agitator the clothes inside and not total submerge meaning the clothes is dry as you just put on the machine, the system is on save water then not have enough water to wash.. Keep the 1980 machine if you still have it, the old machine will wash and spill your clothes much better than this modern "Agitator" washer machine.

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    PriceRates

    Reviewed Nov. 2, 2022

    I purchased the Whirlpool washer, 4 c.f. Cabrio, the paint quality (rust) and the dash board (wrinkled) are very bad. Have few pictures to show you if allow here. We two senior using only once a week. Poor quality. Avoid it at any price.

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    Customer ServiceCoveragePriceMaintenanceStaff

    Reviewed Oct. 19, 2022

    Our Whirlpool washing machine was purchased in October of 2020. We noticed a loud sound mostly when in the spin cycle and called a technician to come out. The technician shared the transmission broke and was leaking oil all over the machine and showed me pictures of the damage. The machine is only 2 years old. I called Whirlpool and they said it’s not covered since past 1 year warranty. I am blown away that such a major issue can occur in a 2-year-old washing machine and nothing can be done about it.

    Our past washing machine we owned lasted over 15 years with no issues. The repairs quoted would be more than the cost of the washing machine new. We paid around $580 for it new from Home Depot and the repairs would be $737. The washing machine model number is WTW4955HW1. What happened to the quality of Whirlpool products and customer service? Very frustrated and feeling at a loss of what to do next. I can’t imagine or afford buying a new washer every 2 years.

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    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 17, 2022

    Washer stopped working. Was told it is a bad motor. After scheduling with their contractor it is going on two months without a washer. I was told Whirlpool knows their washer motors are bad and are a washing machine even their own techs would not recommend. Whirlpool customer service is no help!! They got my money this time but never again!!

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Oct. 15, 2022

    I purchased a Whirlpool Washing machine in August 2022 which was suggested by the salesperson in Croma. He said it’s a 5* machine but I am having a really bad time using it. The sales people at Croma have a very low level of Product Knowledge. I have written to them as well as Whirlpool several times but got a pathetic response from both. The Croma service department doesn’t even acknowledge the issue. They just keep closing the service requests. Horrible!! Same is the case with Whirlpool. Being an international company never expected such Cheap Behaviour. They’re not even responding to any emails I am writing just a month after the purchase date.

    The technicians too don’t have a satisfactory level of knowledge to solve the issues customers are facing. Instead of carefully listening to the problem I was facing, the technician started arguing arrogantly with me and my family. I have even (sound) recorded the conversation I had with the technician so that I can use it when I need to go to the Consumer Forum. Let’s see. I have even video-recorded the erratic behaviour of the machine but Whirlpool doesn’t have the time to have a look at it. WORST experience I have ever had. Please never go for any of the Whirlpool products.

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    Reviewed Oct. 2, 2022

    The worst washing machine I have ever used. The worst product that has ever been engineered in the history of mankind. Do not buy this washing machine or any product made by Whirlpool. Run, don't walk away from this company. Extremely unsatisfied!!!!

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    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceBilling

    Reviewed July 29, 2022

    We purchased our Whirlpool washer in December, 2021. In May, 2022, it stopped working. I could not reach the warranty department by phone, and scheduling a service call online would take another week, despite the washer still being under warranty. I called an independent service person. The capacitor had stopped working so, the service person had to order a new one, as one was not available locally. The total cost of the the repair, which we had to pay out-of-pocket was $245.00. When I set the washer for Deep Water Wash, or when I set it to Auto Sensing, the washer disperses a very scant amount of water, and when it finishes dispersing the scant amount of water, the agitator moves the clothes around and no water is even visible in the clothing.

    I finally tried to contact Whirlpool to request a service call. The website was down. I dialed the phone number for Whirlpool and after a very long wait, got to talk to a person who asked if the clothes are wet and clean after a wash cycle, and that the new machines use very little water. She explained that if a service person came out and determined the cause of the scant water was user-error, I would be charged for a service call. I asked how much that would be. She said $300.00. I told her if a service person came out and determined it was my error that the washer is filling with a scant amount of water, and presented me a bill for $300.00, that we would come to blows, and to cancel my service request. I will NEVER purchase another Whirlpool product. The washer we purchased is a lemon, and the service warranty is basically non-existent!!!

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    CoverageTechPunctuality & SpeedMaintenance

    Reviewed July 27, 2022

    I paid a fortune for a brand new Whirlpool washer in March of 2022. It is now July of 2022, and it broke already!!! The repair service took almost 2 weeks to get here and they thought they fixed it but did not. So I still have no washer. Whirlpool will not replace it and has stated that I have to wait however long it takes to get the repair service back here in an attempt to fix it. I can't go without a washer any longer. We are going on vacation and I have kids to get back to college, so I have tons of laundry to do! This is the worst service I have ever gotten from a manufacturer. I will NEVER buy a Whirlpool product again!!!

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    Customer ServiceCoveragePriceMaintenanceStaffRates

    Reviewed July 13, 2022

    I bought this machine in Sept 2020. In May 2022 it stopped working. I called the technician recommended by Whirlpool. They charged me $293 for the diagnosis and labor, but the problem persisted. Now they want to charge me $536 to replace parts. So I'll be paying more than the price of the new machine to repair it, less than 2 years after buying it. I called Whirlpool, explained the situation and asked for help. They said they can't do anything because I'm out of warranty.

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    Customer ServiceRefunds & Payouts

    Reviewed April 12, 2022

    I’ve used the washing machine 3 times, absolutely hate it. It is loud and you can’t tell when it is on the rinse cycle to add downy manually. I called store to try to take it back after first load and told me I can’t return it.

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    Reviewed April 2, 2022

    My wife and I purchased a Cabrio washing machine and dryer, this is by far the worst washing machine we’ve ever owned. It hardly fills, even in deep water cycle. If you watch the clothes through the smoked glass lid with a flashlight, you can see they don’t even go underwater. The dryer seems to be fine but I would never recommend the washing machine to anybody looking to buy one.

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    Customer ServiceStaff

    Reviewed March 17, 2022

    Purchased Maytag Washer and Dryer online from orange big box home improvement store. Washer had a twisted drain hose inside so it wouldn't drain right. Fixed that myself, but it still won't drain right. The spin cycle is weak at best - towels require a second, sometimes third, spin cycle. The dryer does not heat up like it should on the standard setting. The end of cycle buzzer/beeper on both units is truly pathetic... you better be within 6 feet of the machine when the buzzer goes off or you'll never hear it. Having worked for a blue big box home improvement center for 7 years installing appliances, I know all too well the rabbit hole Whirlpool is trying to push me down. All I want is to return the Maytag and go back to a Whirlpool, but the not so pleasant lady on the phone with Whirlpool said all they can do is send out a technician, no returns on appliances. Buyer beware, be very aware!

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    Staff

    Reviewed Feb. 1, 2022

    After 2-1/2 years we started having trouble with the spin cycle on our Maytag washer. We live in an area with no repairman. Whirlpool want us to pay just to talk to us. Now the timing's off. It will not spin out.

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    Reviewed Jan. 26, 2022

    Both the washer and dryer make terrible screeching noise. The dryer only dries on time drying. The store I bought them from have been here over 7 times too fix them. They still are not fixed. Just a terrible experience with this set from day one, load one.

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    Price

    Reviewed Nov. 26, 2021

    I bought a Whirlpool washing machine last year. Exactly after one year the bearing problem and noise starts from it. So I do not recommend this machine to anybody because of this bad experience and also high service cost.

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    Customer ServicePunctuality & SpeedMaintenanceStaffHonesty & Transparency

    Reviewed Nov. 8, 2021

    It's now Nov 8 and I've been officially dealing with this issue since Sept 26. This washer was installed in a new home. After less than 10 loads, my washer stopped draining and I was left with a load of towel soup for over a week while waiting for a service call. I still have the same defective non functioning washer sitting in my home and have been unable to do laundry at home in all that time. So far I've spoken with 2 customer service representatives. The first was incapable of scheduling a service call. She clearly did not understand how to operate the database used for scheduling. I was finally able to schedule appointment on my own but had to wait a week before the technician was able to come by. It was determined that either the latch mechanism or the mother board or both are defective from the factory.

    The second was just plain dismissive and completely unhelpful. I sat on hold for about an hour each time before getting to speak to a person. I've also received two canned emails in response to my poor review of this washer on the Whirlpool website. They basically blame COVID for the delays and state the parts delivery should take 3-4 weeks. I was originally told 14 working days for delivery of the parts. We are already past both deadline with no end in sight. At this point, I'd like the defective washer replaced rather than repaired. And for the record, this was a new washer (less that one month old) installed in a new house that now stinks to high heaven because slimy, scummy water that will not drain out has been there since September 26. I'd really just like for someone at Whirlpool to honestly care about this and take a moment to address this issue.

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    Customer ServicePrice

    Reviewed Oct. 4, 2021

    I purchased a top load Whirlpool Washer and Dryer in April 2021. When it was installed I commented about how noisy it was. I was told it was because it was empty, but it will be much quieter once you put in a load of laundry. That did not make any difference. I called Whirlpool customer service and explained I had just purchased it less than a week ago and it appeared to be very noisy. I was told they could send someone out, but if they determined there was not a problem I would be charged a service call. I said the machine is not even a week old why would I be charged a service call shouldn't this be a warranty issue. Again I was told there would be a service call charge.

    I am completely baffled at the customer service response. This is the first and only time I called. I contacted the store where I purchased both the washer and dryer and was told it should not be that loud, this is the first time anyone has complained about the noise level and there should not be charge. Whirlpool has terrible customer service and I will NEVER purchase another Whirlpool product again because of the customer service. I have purchased numerous appliances in my lifetime and have never been treated so poorly. If I could return both the washer and dryer I would not hesitate. I would not recommend Whirlpool to anyone.

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    PriceRefunds & PayoutsStaff

    Reviewed Sept. 10, 2021

    Horrible experience with Whirlpool fresh care front load. Started giving problem within a year and their engineers concluded that it is to be replaced. And then the torture begins. First they took a month to come back with an answer that they will charge a 20% depreciation on the previous machine although it’s still under 2 years comprehensive warranty and further since locally they don’t have the same machine, they will give us a new model for which we will have to pay the balance amount. So a total of 13500 Rupee more we were asked to pay for a new machine against the faulty machine of theirs which was still under 2 years comprehensive warranty period. Matter is yet not resolved, it’s been two months now. I have written to their India CEO, service head and everyone. It’s not a case of poor service, it’s simply a fraud.

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    Reviewed Aug. 31, 2021

    This machine, like all other water sensor machines, will not let you wash a few items that are lightweight without filling the whole machine up almost all the way. The reason being is that if the items are light, they will float in the water above the water level and the sensor thinks it needs to put more water in and even with putting something in to "weigh it down" like a wet towel doesn't always work, nor should you have to do this. You will waste more water in the long run if you only have a few items to wash, ie baby clothes, underwear, rags, etc. I am so disappointed that I had no other choice but to get this machine.

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    Reviewed Aug. 29, 2021

    Very bad model Whirlpool washing machine. Pls don't buy any customers because from the date of installation it's a headache for my family. I have a trust on whirlpool company but now I don't have. The problem is in every water select mode the tub is filling full and overfilling from the top always room fully with water. I hope the machine is not sensing water level. Such a bad experience from whirlpool company. My review is genius. My date of purchase is 28/7/2021

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    Refunds & Payouts

    Reviewed Aug. 25, 2021

    I'm 70 years old and always bought Whirlpool washing machines. My last one I bought at Lowe's and it is the most I've ever paid for a washer and it's the worst I've ever owned! Don't waste your money! Hard to get clothes balanced and it slams and bams like the old 1970 washing machines! Horrible!!!

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    Punctuality & SpeedStaff

    Reviewed Aug. 20, 2021

    My washing machine quit working with one month left on the warranty. In trying to schedule repair I was never able to talk to a live person. Via chat and online scheduling they could not or would not come out for 10 days. Also they would not approve use of a local repairman who was willing to work on it in 2 days. Waiting 10 days for service on a washing machine is crazy.

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    Reviewed Aug. 13, 2021

    I'm very happy with my Whirlpool washer and dryer. The washer leaves the clothes clean and has a variety of wash cycles and water levels and is quiet. The dryer also has a variety of drying selections for all clothes and heavy loads and it's very quiet.

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    Staff

    Reviewed July 30, 2021

    This washer & dryer is the extra large capacity combo. Uses less water but surprisingly the clothes come out clean as a whistle. Less detergent. Sin all cleans clothes excellent & saves you money. A win/win!

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    Customer Service

    Reviewed July 29, 2021

    Had my first twin 21 years. Hated to see it go. New model like a piece of tin. However, things today are not made to last very long. This unit is 2 years old and will need major repair already. Unfortunately my set up calls for this type unit. Just had similar thing with brand new Whirlpool side-by-side. Thinking I need to try different brand.

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    Customer ServiceContract & TermsCoveragePricePunctuality & SpeedStaff

    Reviewed July 20, 2021

    I purchased this machine in February 2019. The standard one-year warranty covered the first service call less than one year later. This call was related to the main control board. If this part goes out it will prevent the washer from advancing through the cycles. A technician was able correct this problem by resetting control board. That was sometime the first year. The next call was for the same problem and it cost me $90 to have a technician reset the board again. I then learned how to do it myself through online research. However, I had to do it more regularly and this got old as you can imagine.

    I did buy myself about two months of time by purchasing a used part but it soon failed as well. This main control board cost $564 if you get it from the manufacturer. This exceeds the cost of the machine. It was purchased in 2019. (The same machine has gone up to $740 today.) I had no other problems with that appliance however, it appears nowadays with electronics taking over cycles vs. mechanical parts you will not enjoy the same longevity as I did when I got 16 years out of a GE washer before this one. I have replaced this machine with a competitor's product that costs less than the part except for the 5-year warranty from Lowe's.

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    Customer ServiceStaff

    Reviewed July 11, 2021

    My elderly mother purchased a Whirlpool Washer Mode Number WTW4955HW1 in November 2020. The washer has had nothing but problems. It leaks, vibrates and moves on the floor. My mother called Home Depot to see what she needs to do, and they said once they deliver the product it is out of their hands. Had our first service call in May 2021 by an authorized service and he said they should sell this on eBay. It is a horrible product, he said there is nothing he can do. Had a second authorized service in June 2021 and they said we needed a new tub which they ordered, and he said this will take up to 2 months, they also said to do only small loads and only use the deep-water wash and deep water rinse. After the technician left the agitator now comes apart. Would not recommend this product to anyone and I would never buy anything at Home Depot because they do stand by the products they sell.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 28, 2021

    In January 2021 I purchased a front load Whirlpool washer and matching dryer. They were delivered on February 6 2021. The first load we found water on the floor. I thought I didn't close the detergent drawer so I proceeded with the next load. Again I found water this even through the ceiling tile in room below. So with the next load I sat in laundry room to see what was happening. When on the rinse cycle water shoots out the front of the dispenser drawer.

    Contacted service, they sent repair man. He ordered new parts and I waited over 3 weeks for next repair call to find out that whirlpool had part all along. Repair man came again and still no resolution to issue. He was told to order same parts again - still no resolution yet again. I fought with Whirlpool till they said they would give me a new machine. Now fighting because delivery people won't uninstall 1st washer and install new machine. Today is June 28 2021 and I still DONT HAVE A WASHER TO USE. I haven't even used the dryer yet. I have $3400 and numerous hours with Whirlpool trying to resolve this issue! Can you help? Whirlpool continues to string us along, telling us to be patient, they're doing their best.

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    Customer ServicePunctuality & Speed

    Reviewed June 11, 2021

    I'M OLD AND DISABLED WOMAN. Bought a brand new $800 Whirlpool top loader washer and it won't work after not even a month. Called whirlpool and had the worst customer service from Tammy. I have to wait to compose myself to call back cause the washer is junk... F9E1 SENSOR. I'M NOT A MAN! Worst customer service. Thought my washer would last longer. It's been 1 hour 45 minutes. Won't turn off. I CAN'T unplug TAMMY! IF I COULD I WOULD!

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    Price

    Reviewed April 11, 2021

    I was not impressed with the new HE washers but could not find any traditional ones anymore. I bought a Amana and am disgusted that it is only 3 years old and needs to be replaced because of a transmission problem with it not agitating. It costs more to repair than it is worth. As a consumer, I should be given a choice whether I want to upscale or be satisfied with older model features. I will never buy or recommend a Amana HE washer to anyone. My mother also has one, has had it for a year and it is already giving her problems. Shame on you Whirlpool.

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    Customer ServiceMaintenanceTimeliness

    Reviewed March 27, 2021

    The washer and dryer leaves the clothes heavy and wet, the balancing does not work, therefore the spin cycle just bangs against the machine, I tried emailing the support but no response, can somebody reach out.

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    Reviewed Feb. 22, 2021

    I purchased a front loading Whirlpool washing machine March 2017. I have need to have the drain pump replaced and the motherboard replaced. Each repair took 30 to 45 days to get parts and service. I would not recommend the washing machine.

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    CoveragePunctuality & Speed

    Reviewed Feb. 2, 2021

    The cycles available on this model are so limited and not enough appropriate options. The number of cycles available is deceiving when there are "limits" set on some cycles. The machine twists the legs and sleeves of garments so tight they are very difficult to pry apart. I tried large mesh bags but suspect they don't get as clean. Yesterday one bedsheet had 2 large (3 inch diameter) holes torn in the middle from rubbing or twisting! This was not a old or thin sheet. There is usually residue left on the garments that is very difficult to remove as well as time consuming and annoying. I have never in 50 years had that problem unless I left a tissue in a pocket.

    Any savings of energy and resources will be lost as I try washing a very few items at a time. The spin feature does reduce drying time but sets wrinkles because of the tight twist along with the spin speed. I am sorry I had to replace my 42 year old washing machine knowing this one is so deficient and has a very short built-in life expectancy.

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    Reviewed Jan. 30, 2021

    Purchased a new Whirlpool washer and it has the "sensor"-- like I am too stupid to decide on the level of water to match my load-- not sure why I got an agitator because I am the only thing it agitates. The clothes just sit there in its own filth and then go in the dryer. Actually put a stained item in the wash to remove the stain and instead it just spread to other clothing and has stained and possibly damaged them. Washing the same clothes 3 times is not saving energy, water and time for me.

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    Punctuality & Speed

    Reviewed Jan. 21, 2021

    I replaced our old Whirlpool washer that we had for 10 years with a new Whirlpool high-efficiency front load washer in August 2020 - it quit working on December 11, 2020. Got a repair person through Whirlpool on December 22nd who said I need a new motherboard. I am still waiting!!! 42 days with no washer and Whirlpool has no answers regarding the parts arrival and I can’t even sell the thing and get another brand because it doesn’t work! I’m beyond angry!!

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    Customer ServiceTechSales & MarketingRefunds & PayoutsMaintenanceStaff

    Reviewed Dec. 5, 2020

    2020 Maytag washing machine purchased Sept. 19 2020, never worked from day one. Agitator does not work, makes noise like the machine is struggling to work. Does not rinse detergent out of clothes. Water level is minimal. Went to the dealer Dufresne in Swan River, MB. They sent out a repairman which I paid for, I was informed many customers were complaining that these machines are nothing but garbage. I went back to Dufresne and confronted the sales woman, laughed in my face and told me to leave the store, I was totally taken aback by her rudeness, phoned Whirlpool, spoke to a woman who was very ignorant, I asked to speak to a supervisor who told me that's the way the machines are designed because they are made, DO NOT BUY WHIRLPOOL APPLIANCES, NEVER NEVER.

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    CoveragePrice

    Reviewed Dec. 2, 2020

    I've been a landlord since 1997 and have multiple sets of coin laundry machines. The older Whirlpool machines are great and have lasted 25-40+ years with almost no issues. Replaced a washer with this model 4 years ago and have multiple problems. I'm buying a used coin operated washer that's older than this model just to get rid of it. Cost of parts is almost half the cost of a new washer, and adding on labor and time makes no sense. Very happy to get rid of it. Electronics instead of mechanics has been the problem. Electronic switch that is activated with the coin slide broke, the main board fried, and the lid switch has caused problems

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    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed Nov. 30, 2020

    They sold me a washer that did not work. First load failed and the machine locked closed. Error E1 F9. Took 7 days for technicians to open the machine. The laundry was rancid by then. Needed a new drain pump motor, which was installed 37 days later. Whirlpool offered $150 for my loss of clothing. Ridiculous. Value $900, I asked for $500. Awful.

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    Verified purchase
    Customer ServicePunctuality & SpeedTransparency

    Reviewed Nov. 10, 2020

    Rust started forming early on our washer and spread quickly. Our house is air conditioned and not near the ocean. There was no reason for the rust. Poor quality finishing is the only explanation. When I called to complain I got nowhere. I wish I could show a photo on this website. It would dissuade anyone from ever buying a whirlpool.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenance

    Reviewed Nov. 2, 2020

    If I could give no stars I would. I own the Whirlpool Cabrio, which I bought only 2 years ago. I'm on my 3rd service call. They replaced my board after only 1 year of owning it and now 2years later it's the same error message (F6E2), the board again. Besides this problem the machine is horrible! Every load has to be done on the "deep water" mode or else your clothes will come out with dry areas. Forget about darks - they come out with lint and soap residue all over them. So for darks you have to use extra rinse cycle but still the clothes come out with lint all over them. Laundry has turned into a nightmare for me. And the clothes aren't clean. If I don't spray and scrub any stains, the clothes come out with the stain still on them. Dirty white socks come out dirty, even with bleach

    I don't use warm water on my clothes because it shrinks them and I don't put all of my clothes in the dryer because it shrinks them. So I am constantly using lint rolls, like crazy on all my darks. And even though the machine is very large I was told to never put a lot of laundry in it because nothing will get clean. So now I have to do more loads of wash. Doing laundry has turned into a job, a horrible job that takes hours. So now I have to use deep water, extra rinse and smaller loads so how is this energy efficient - it's NOT, it's the opposite of efficient. I am doing more wash and using more water. I use liquid HE detergent like they said. I clean my washer when it lights up to clean it. I don't know what else to do. I just called whirlpool about all of this and my second board being broke within 2 yrs and they don't stand by their products. I have to just keep getting it fixed through my extended warranty company. Thank goodness I bought an extended warranty.

    I would never ever buy anything whirlpool again! Don't buy this washer if it's still available, it is the worst. Even if cabrio isn't available (which I don't see on their site) I still wouldn't buy whirlpool. They should replace my machine with a different one at this point. Not that I want another whirlpool but at least I would have a machine that works. This machine completely stopped working after the error code so I have no machine for 4 days now. I waiting for my extended warranty to get back to me and then I have to make an appointment for the appliance company to come and fix it. This is crazy. All these days and I can't do laundry. This is not acceptable!

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    CoverageRefunds & Payouts

    Reviewed Oct. 20, 2020

    Console went bad after only 2 years. You have to pay $400.00 to replace it. This is a known problem my appliance guy told me. It should be a recall but they want you to pay for it. Then it takes 6 weeks to get from China. I'm done with Whirlpool products.

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    Customer ServiceCoverage

    Reviewed Oct. 15, 2020

    My best advice is save your money. Better off washing by hand. Bought a new RV that had Whirlpool washing machine. Used it twice and now it doesn't work. Whirlpool parts back-ordered till another month or more. I asked for replacement and they said sorry, our warranty only covers repair. We will not replace it. WOW What a CRAPPY Company. Dont even get me started on how many times you have to call their customer service to even speak to anyone. I'm on my 28th call, their on hold keeps hanging up on you, or just says, "Sorry we are busy," and then hangs up on you. No place for message or anything, just Bye! If anyone ever took my advice, I'd hope this is it. DONT buy Whirlpool.

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    Reviewed Oct. 12, 2020

    Perfect wash, nice and clean laundry results. However, at the end it vibrates and sound like a train and move around uncontrollably. This happened 3months into it and I was told to ensure the floor is straight, next thing I was told to replace bearings.

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    Verified purchase
    Coverage

    Reviewed Oct. 8, 2020

    I have bought a top load 6.2kg washing machine 3 months back. But now almost all the plastic parts are having a cracks. When I asked for replacement they said plastic parts are not covered in warranty.

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    Price

    Reviewed Oct. 7, 2020

    Washer is not worth the cost. After 4th year of use in a two person household the washer bearings are gone and require replacement. The washer sounds like an airplane. I was told based on my description of the issue that the water has leaked due to washing and spinning into the bearing assembly and has caused it to have friction. The Whirlpool warranty is just as costly as the machine.

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    Reviewed Oct. 6, 2020

    Without being too critical, I would not recommend this washer for medium to large loads or for throw blankets. I have to wash throw blankets 2 to 3 times to get the entire blanket wet even on deep water cycle. I would not buy this washer again.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 30, 2020

    If you come across any problem or issue with washing machine, the service person will come and will have a typical vouge glance of the washing machine.. and the inner bearing problem etc. He will arrange a call with his boss.. who also tells the same thing… and collects Rs 450/- as visiting charges and goes. They ask you to bring the Washing machine to their showroom... on account of repair they do all nonsense and do replace some parts which are not at all required...

    *** Instead of going to the show room first, if you take second opinion from any local repair technician... you will be shocked to know that hardly it is very minimum problem like loose connection, biting of wires by rats or other problem which would just resolved in front of us..But certainly not the Big issue as these show room service mafia does.. I have encountered the same brought the same to the notice of the Care Manager Mr.**.. But no proper answer... One should understand that there is big mafia kind of activity just betraying the customers.. Please beware of the frauds of the Whirlpool Washing machine Servicing Team..

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed Sept. 17, 2020

    I bought a Whirlpool front load washer, model wfw5620hw, July 19 2019. It worked for 5 months and quit working properly. I have been trying to get whirlpool to fix this piece of junk and have gotten nowhere. When I try to call them there is a 40 to 70 minute waiting time then I got transferred to another department for another 60 wait. This has happened several times in the last two months. I have never been treated so badly by any company in my life. I bought this machine from Menards and they just refer me to whirlpool so they are no help. I have two other commercial coin operated whirlpool machines and they have been great but this model is junk. Other people are having the same problem with it as I am having.

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    CoveragePriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed Sept. 9, 2020

    I purchased a Whirlpool® 4.5 cu. ft. Front Load Washer with Load & Go Dispenser in 2017. By August of 2020 the washing machine was no longer working. The machine would continue to fill with water and not shut off. The machine would then give an error of E01 and F03 and drain all water within 5 minutes of the wash load starting. I had a certified Whirlpool technician come and diagnose the problem for $99. The technician said these error codes happen ALL THE TIME on Whirlpool washers. The technician tried to replace the water pressure switch with no success. He then spoke to a corporate office and was told we would have to replace the motherboard for over $500. The total cost for the diagnosis and repair was almost the exact price I paid for a new washer just 3 years earlier. I will NEVER purchase any Whirlpool appliance ever again.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Sept. 1, 2020

    I purchased a washing centre at Canadian Appliance Source. I paid to have it delivered, installed and for them to take away my old appliances. I had several issues and when I called the store, they sent me to Whirlpool warranty who dispatched a repair technician a few days later. With nothing solved to my satisfaction, I called Whirlpool again. I spoke to a customer service rep who gave these responses, she put me through to a manager who gave me the same responses. When I asked to speak with someone above her, she said she could put me through to another person at her level but noone at a higher level.

    I want to hear the same response again? Really? Her only other answer was to email the Whirlpool Executive, which will be my next step. This is a summary only of my experience of the first few days after the purchase.

    Problem: The first load I washed was 1 set of blue sheets with 2 pillow cases. The water didn't seem to cover the load but I thought when it started to wash, they would get wet. When I took the sheets out of the washer, there were several dry spots and some kind of residue on several areas, so not washed or cleaned as expected. I tried washing one sheet, same thing. Tech solution: Put in some wet items to the load so the washer thinks the load is heavier and will add more water, or add a bucket of water to the load, Really? Whirlpool response: The washer is working as expected. Really?

    Problem: I did a warm water wash, expecting the machine to dispense a mix of hot and cold AT THE SAME TIME making it warm water. The washer starts with cold water then stops and puts in hot water. I don't want cold water or hot water on this load I want warm as recommended by the manufacturer! Tech solution:

    Don't use warm water wash. Really? Whirlpool response: Works as expected. Really?

    Problem: Dryer is way too hot on the delicate cycle, not good for delicates! Tech solution: Use the air dry cycle. Really? Whirlpool response: Dryer is working as expected. Really?

    Problems I didn't even discuss: The load is really really wrinkled when it comes out of the washer. Who wants to have to go back to ironing everything they own? The washer tub and dryer are really really small! I should have read more reviews and headed the warnings! Comments: I purchased online, biggest mistake. The store will not take it back. Whirlpool will not take it back. Hindsight is 2020! If I could have given negative stars, I would have.

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    Customer ServicePriceRefunds & PayoutsMaintenanceStaffHonesty & Transparency

    Reviewed Sept. 1, 2020

    This company has terrible, deceitful, and pass the buck practices. I purchased a Bravos MCT top loading Maytag washer from Home Depot. Maytag is now owned by or has been acquired by Whirlpool. First I was a little disappointed to learn that because I had previously purchased two Whirlpool made washers and got no more than six years of service out of both them. But from the day this washer was delivered it did not perform as it should. I called and texted with the hours provided for rejection of the washer and was told by a customer service representative that it would be replaced.

    The main problem was the spin cycle. With only a few clothes in it, it jumped all around and moved so much that it was sitting in the middle of the washroom. Thinking that occurrence was a one time thing, I stopped it; cancelled the cycle; and reset it. It finished the load. This occurrence was reported and simply fell on deaf ears. I was lied to and told a replacement would be made; it was not. I have sent numerous emails and have made several calls for more than a year now and I still have the same defective washer in my home. Each time I emailed, I received a different message from the customer service person.

    This company wants me to pay for a service call or buy an additional warranty for a defective machine they produced and refuse to honor their replacement policy— which they now say is the responsibility of Home Depot. Luckily I have kept every email and document I was provided. I am being forced to file a claim against this company to get their attention and to remedy this situation. The expense of the claim will be greater the cost of purchasing another machine, but it is this kind of behavior, on the part of A corporate giant, that is makes life tough for everyday people like me. Stay away from the Whirlpool name for washers—even a prior good name brand like Maytag.

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    Punctuality & Speed

    Reviewed Aug. 20, 2020

    This new Whirlpool washer hasn't worked from day one and the company won't do anything, they won't even answer me, I will never buy one again, all the same problems everyone else is having, I'm just waiting for a lawsuit.

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    Customer ServiceMaintenance

    Reviewed Aug. 12, 2020

    This washer is poorly designed. Less then one year old and always has problems. I don't feel it cleans the closes. Does not always spin them. The load and go is a joke - had a service call because it would lock up - was told load and go does not work and not to use it - the washer was only a few months old. Now it will not even turn on!!!! - All other appliances work in the outlet - it does not respond. I will not even wash by good clothes in it - I take them to my daughter's Samsung. I am in my sixty's and this is the worse washer I have ever owned, DO NOT PURCHASE.

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    CoverageHonesty & Transparency

    Reviewed July 27, 2020

    These reviews re Whirlpool washer proves I can no longer trust Consumer review. This washer is junk. Does not clean, Takes over an hour to not clean your clothes. I have to add water to cover the clothes. They come out as dirty as they went in. Want an honest review? Check out the ones on Amazon.

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    Customer ServicePriceBilling

    Reviewed July 11, 2020

    Good washing machine for 3 year. 4th year onwards your repair cost starts increasing. I purchased machine for 24 k. Now my repairs costs are 25 k. Each time the service guy comes puts me a bill of 7 k and above. The complaints to Mr ** goes to deaf years as he never picks the call. Their visit charges also are more and never give warranty above 30 days. How will you feel when you have paid more money on services ce than the product. I have supporting hills for all.

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    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 28, 2020

    May 4 I ordered a washer and it was to be delivered on the 21st and on the 20th a salesperson calls me to say my ordered washer is out of stock and she gives me a substitution washer that won't ship to me until june 20th a month away even though I already had been waiting a month, I was very upset and said, "I won't accept it but let me think about it," I thought there must not be anything sooner (BIG MISTAKE). So I called back and accepted but after getting off the phone looked online and found a washer that would be delivered on May 28th and it was just delivered no problem but now no one at WHIRLPOOL can find the subbed order to cancel and give me my refund from the out of stock washer... So I have paid for 2 washers and every time I try to get help I have an hour wait to get a person. I am a 65 yr old woman who has been put thru so much stress and it is not good for my health. All I want to do is cry.

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    Staff

    Reviewed May 24, 2020

    I have had this Cabrio washer and it seems to be going well with the washer and I have done lots of laundry from this washer and it seems that it works well and I would recommend it to people and people would like to get their laundry done and people can choose what kinds of washers they want.

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    Reviewed May 24, 2020

    Purchased a Whirlpool washer/dryer pair @ least 5 years ago. Great machines. Washer washes very clean. My only beef is that once the cycle starts I cannot open the lid. Dryer will dry almost anything in 10 minutes or less.

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    Staff

    Reviewed May 24, 2020

    I have used this washer for many years and I use to repair Maytag for many years. I still think that as far as long lasting Whirlpool has them all beat. It is a very easy washer to understand and I never had any repairs that needed to be done. I just made sure that I kept the basic things done to it. It did not take much to keep it going and this was not a one time thing. I have been a fan of Whirlpool for many many years and still to this day I am using W/P.

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    Reviewed May 24, 2020

    Bought this Whirlpool Imperial Super Heavy Duty Plus top loading washer in 1996 and I haven't repaired or replaced anything on it. The best washer I've ever owned. Can hold a king size blanket or comforter no problem & cleans well. Has 4 sz loads, 4 cycles from hand wash to normal, place for bleach & softener. Ive only had to keep it clean & it runs like a champ. Highly recommend this one.

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    Reviewed May 24, 2020

    I love the machine, it has an agitator which makes a difference! My husband's line of work gets his clothes really dirty. Machine has a power wash cycle and deep fill option for just these types of cleaning needs.

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    Reviewed May 24, 2020

    Haven't had any issues with it. Works great but does end up off balanced quite easily and halfway across the garage. Washes clothes like a maid. Is kinda small for bedding.

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    Staff

    Reviewed May 24, 2020

    Reliability. I have bought Whirlpool used and new and they have been the best washers that last so much longer than other brands. They also have more than enough settings to truly take care of everything in your home that can be washed.

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    PriceStaffEase of UseRates

    Reviewed May 24, 2020

    We wanted the ease of use and longevity of a top loader WITHOUT a full touch screen. Whirlpool has such units in a choice of price levels to accommodate most everybody. The agitator free design and automatic water level feature is amazing. Clothes are nice and clean and uses about the same amount of water as flushing a toilet.

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    Staff

    Reviewed May 24, 2020

    Was an excellent purchase! Recommend highly. Have had this brand for over 40 years - never disappointed. Exceedingly reliable. Excellent features and options. I always check models first on CR and would recommend all do the same. Handled twice daily or more washing for family of 9 all these years!

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    Reviewed May 24, 2020

    My washing machine is a front loader. Previously I would not have purchased one, but after using it for a year or so I have changed my mind. As long as I do not overload it my clothes come out perfectly clean using cold water, and partially dry so needing less drying time.

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    Reviewed May 24, 2020

    I like the washer for the most part. The thing I don't like is that even though I always keep the door open after doing a load of wash, the gasket continues to grow mold requiring me to do a monthly bleach/sanitizing process which is different than doing a bleach load of wash. The gasket also needs to be cleaned frequently. This is in a front loader.

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    Reviewed May 24, 2020

    Special features eg changing HE detergent conc. ratio for auto add feature in Load and Go is impossible to find, extra rinse doesn't work. No extra spin which would be useful for bulky loads. But preset cycles work fine and machine has very low vibration a big plus.

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    Reviewed May 24, 2020

    I've trusted Whirlpool washers for 20 yrs. I've only had to buy 2 in my lifetime and neither have let me down. I will always purchase Whirlpool as it is a brand I can trust. Features and reliability are important to my family. Whirlpool has it all!

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    Maintenance

    Reviewed May 23, 2020

    The spin cycle sometimes does not work and had to have the safety door lid replacement. The solenoid for the spin cycle fails and have to reset the timer at times. Other than that it is a good machine. At least the parts are reasonable.

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    Price

    Reviewed May 23, 2020

    We replaced older GE with the giant front load model that can do king size sheets and comforters. It has worked like a champ. It was a bit more but worth it for us. In a year and a half no issues no problems and I like the control lock feature so I don't keep hitting it off when I go thru the laundry room to the garage.

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    Reviewed May 23, 2020

    I love Whirpool products. They work well, even under hard water conditions. I've had my Whirlpool washer/dryer for 12 years now without one single problem. Even with the hard water problem in my house, the clothes still come out clean, the dryer works well, I do clean my vent each and every time after each dry. I also have to clean the area where I put my detergent in due to the hard water and the machines are still working great.

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    Punctuality & Speed

    Reviewed May 23, 2020

    I couldn't wait to get a front loader and hated it. As soon as I saved up enough money, I bought the water saver Whirlpool top loader. I love it! The clothes get cleaner and don't smell musty. I'm very happy with whirlpool.

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    PriceRates

    Reviewed May 23, 2020

    My Whirlpool Cabrio has been a real workhorse of a machine. It has been able to take large loads and small loads and get them equally clean and fresh. This was a more expensive model but it was worth the purchase price as I have used the various features provided. I also have appreciated that if you leave clothes on the washer overnight they are still fresh in the morning.

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    Reviewed May 23, 2020

    So far this washing machine has been perfect. It's a top load not front load which I prefer. I'm not a big fan of how it locks and I can't throw other stuff in once it started. Other than that I'm very satisfied.

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    Reviewed May 23, 2020

    A top loading washing machine with an agitator in my opinion, gets my clothes 100xs cleaner than one without. I've owned front loaders and top without agitators. Never again. Top with agitator is my personal preference from now on. Also Whirlpool has never failed me unlike other brands.

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    Price

    Reviewed May 23, 2020

    They are good washers but they are overpriced. They have way too many functions for doing laundry. I know everyone wants their washer to do it all but the machines just can’t. There is no washing machine in the world that can sense a stain and pinpoint it and remove it.

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    Coverage

    Reviewed May 23, 2020

    One year to the date of purchase the transmission failed, covered by warranty. This is a newer type machine without agitator & super size load, top loader. Compared to previous machine this is 100% better cleaning & energy efficient water saver.

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    Reviewed May 23, 2020

    After putting 20+ years on our last Whirlpool Washer, we decided to get another Whirlpool Washer when our old one finally needed to be replaced. Hopefully we'll get at least 20 years out of this one too.

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    PricePunctuality & SpeedRates

    Reviewed May 23, 2020

    The machine makes louder whirring sounds. It's weird at first but you get used to it. I like the quick wash option. Small rugs and comforters set it off balance. I bought a larger size for these items so that was disappointing. Overall, good for the price.

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    PriceRates

    Reviewed May 22, 2020

    We have had Whirlpool front loading washers for 15 years. The first had a bad bearing problem, that was eventually fixed, but still disappointing. The second doesn't is missing some features that the old one had. All and all I am happy with this washers and do not know of anything better, within my price range.

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    Reviewed May 22, 2020

    Not enough water to separate/agitate the clothes, so they're as dirty coming out as going in. We bought an older washer that takes on more water and, presto....clean. We bought new Whirlpool for over $500.00 & sold it for $150.00.

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    Customer ServicePunctuality & SpeedMaintenance

    Reviewed May 22, 2020

    The machine is reliable, does not take forever to do a load, it is relatively quiet. It has sufficient options depending on the size of the load. Additional options are time setting, choice of warm, cold or warm/cold water settings. On light and medium loads it extracts almost all of the water; on heavier loads an extra dry spin does the job. In all the years that we have had it, it has required only one service call. The maintenance man told us that this model is the best in a series and he recommends that we hang on to it for as long as possible. We're very happy with it.

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    Price

    Reviewed May 22, 2020

    The only thing cheaply made is the push latch on the dryer. Both are pricey for what you get, I thought, though they were the cheapest Lowe's offered. We have had the pair for a little over a year. So far no real problems, though we really do not like the latch door. You have to slam the door to get it to close. To do it over we would probably have shopped a little longer and for the same money got a better deal.

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    Reviewed May 22, 2020

    I love my Whirlpool Washing machine. Purchased it 2 yrs ago & have not had any issues. It's quiet, large capacity. Washes my clothes very clean. The various washing cycles makes it so convenient to wash as much or as little as I need on any occasion. I do recommend to anyone that you do the cleaning cycle on these new washers to ensure top performance when washing.

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    Coverage

    Reviewed May 22, 2020

    I have had my machines for years, and always buy Whirlpool. So far so good, had to replace my washer and dryer approx 11 years ago and still ok no problems yet. Wish I had the money to buy one of those bigger ones someday.

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    Maintenance

    Reviewed May 22, 2020

    Great front loading machine. Don't have the smell problems a lot of people that I know who have front load. Cleans all types of clothing very well. 13 years of reliable service with very little maintenance.

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    Reviewed May 22, 2020

    I have had my Whirlpool Washer for many years. It agitates well and my clothes are always clean. They are easy to dry. The wringer wrings out all the water, yet they stay damp for ironing. You will love this machine. I am happy with it and hope it lives for a very long time.

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    Reviewed May 22, 2020

    It's a front loader and has lots of cycles and temperature to choose from. It's setting on a pedestal so it's not too low. I don't like the way the soap is dispensed.. If you still have the door open when you pour it in the dispenser it almost comes out on you. It also knots your clothes up and makes them hard to get out. The rest is good.

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    Reviewed May 22, 2020

    Whirpool has its main washers, then the off brand of Whirlpool. After using the washer after a few months the balance starts to get off balance. Trying to find parts and get them put in is easy, hard part is replacing them after they wear off after use a few months.

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    Ease of Use

    Reviewed May 22, 2020

    I have not use wash machine for 46 years, however, since I the caregiver for my wife (with Parkinson), I'm the user of our washing machine, High Efficiency Whirlpool for 8 months. It Is very easy to use including the dials. It is very efficient to use.

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    Coverage

    Reviewed May 22, 2020

    Cycles ridiculously long. Makes a lot of weird noises. Too many unnecessary setting choices. I am 6'1" and can just barely reach the bottom of the tub. Bought to replace a GE. Big mistake.

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    PriceRatesValue

    Reviewed May 21, 2020

    Washes great. Love the literal bells and whistles. Never has failed to give the family a very clean wash. Price was great and got the matching dryer too. I have heard prices have gone up but this washer is worth every penny.

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    Reviewed May 21, 2020

    This washing machine was already in the house when we purchased the house two years ago. In those two years, it has performed well for the most part. It has many different cleaning options, the clothes come out clean, it saves on the amount of water it uses, it’s quiet and I like the fact that it is a front loading washer.

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    Reviewed May 21, 2020

    The washing machine is so loud when it is on, drowning out conversations esp when cooking or eating (it’s located in the kitchen). The machine tumbler has to be constantly readjusted no matter the size of the wash or how many times my husband or myself adjust the tumbler; consequently the washing machine is always dancing, making a horrible banging noise. The washer is under 6 years old. With that said, when you open it, the lip is all rusted out.

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    Reviewed May 21, 2020

    Have had no problems and we have both washer and dryer "Duet" and love them. We need to make sure we keep the washer door slightly open to avoid mold. The dryer lint filter is a little difficult to vacuum out.

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    Punctuality & Speed

    Reviewed May 21, 2020

    We bought the Cabrio washer and dryer pair. I love them. They are huge inside so I can wash and dry a very large load all at one time. Lots of options for washing anything. I will say just one thing about the dryer, even though this was a survey about washers. The dryer doesn't dry as quickly as others I've had through the years, but then, it's a whole bigger load I'm drying too.

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    Coverage

    Reviewed May 21, 2020

    I have always used Whirlpool washers and dryers. There are many models to choose from to meet a families needs. I can only remember one time when I had to replace an operating part to improve performance.

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    Ease of Use

    Reviewed May 21, 2020

    We use a Whirlpool Washing Machine and it is one that came with this apartment provided to us by our employers. My parents had a Whirlpool Washing Machine too and they have had no problems since I have known them to use a Whirlpool. The Whirlpool that we are using has been very reliable in the past 3 years we have been using it. No issues whatsoever! The clothes do come out clean, so it does it's job! It is a top loading washing machine as opposed to the newer front loading ones. I have not used a front loading washing machine, so I do not know how it compares to them. The settings on our Whirlpool are basic and very easy to use. (If you know what you are doing, of course). LOL! Reliable is the word for Whirlpool!!

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    Reviewed May 21, 2020

    Overall a good brand and very happy with our machine. Would definitely purchase the same brand again. We've had the same machine for many years and it has performed without any problems. The only problem is the door latch, and sometimes we need to close the door twice.

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    Reviewed May 21, 2020

    Purchased the matching set. Have had four years and need my second service on the machine for issues. It is a top loader and does a good job but the tub is very deep and not made for short people with a few delicate items cuz they are hard to retrieve. I have to use tongs to get them out.

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    Reviewed May 21, 2020

    My first washer a Sears Kenmore lasted us 25 years before giving it to our son who used it for another 10 years. This machine is compatible with that one. Both are simple with a few of bells and whistles. That is remarkable in today's "gotta have all of the fancy gadgets" mindset. The Whirlpool machine does a very good job of washing clothing...period!

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    Reviewed May 21, 2020

    Whirlpool used to be great, however I have a newer model and it's not really as good as they said it should be. Don't get me wrong. I like it, but I don't exactly love it. Lid locks and can't reopen unless you unplug it, what a hassle that is.

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    Sales & Marketing

    Reviewed May 20, 2020

    We just purchased this Whirlpool Washer. It is so awesome. Has all the many features I was looking for & we purchased it on sale. But really since using my washer I would buy it again even if it wasn't on sale. I love it. I have never been disappointed with Whirlpool. Everything I own in appliances is Whirlpool.

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    Reviewed May 20, 2020

    I have been using this brand for many years. My first washer lasted for 30 years..so I will stick with what I know is reliable. It is a great machine. Very simple. I don't need anything fancy. 3 different cycles to choose from.

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    Reviewed May 20, 2020

    I am so incredibly disappointed with this washing machine. Soap/lint stays on every dark-ish colored item. I need to rinse each piece in my sink before putting clothes in dryer. This is a huge issue. Doesn’t matter if I do deep water loads or not. Hot water or cold water. Need to be able to add more water. Sheets don’t look like they get wet at all. I pour extra water in each load just to make sure the liquid soap can mix in. Even with all the extra attention and water, my clothes often come out of the dryer looking stained. It is miserable. I want an old fashioned agitator machine because this is ridiculous.

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    Reviewed May 20, 2020

    Unfortunately where I live the walls are thin. And my neighbors have complained about how loud my washing machine is. I load it correctly and sometimes while it’s washing it rearranges the clothes and it becomes unbalanced and makes incredibly loud thumping sounds when this happens. I’d say 1 out of every 4-5 times. Also I have multiple towels and clothing that have been pulled. The threads of brand new towel sets ruined from the washer.

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    Reviewed May 20, 2020

    The Whirlpool Cabrio washing machine it’s the best washing machine I’ve owned. Water temperatures are right on, has an express wash 38 mins for lightly soiled clothes, plus the normal, delicate, heavy, bulky, 2nd rinse, if you need it. My wife loves it because it’s very Gentle on her personal items. Energy saver AND BEST OF ALL, IT REALLY CLEANS THE CLOTHES.

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    Sales & MarketingFollow-Through

    Reviewed May 20, 2020

    I have not had any issues with my washing machine yet as I have only had it for two and a half years. The features the machine offers are good and there are many options. So far the washing machine has worked as advertised / expected.

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    Reviewed May 20, 2020

    I always try to buy Whirlpool, no matter the appliances. The quality is top notch. They far outlast other brands I've tried. If I have to go with another brand for some reason, it's usually GE as a second choice.

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    Reviewed May 20, 2020

    I have had this washer for about 7 years. I have not had any problems with it. I wish that it is "stingy" with rinse water. I see suds on the items before the rinse cycle and it doesn't seem to use enough water for a good rinse. Therefore I use the extra cycle.

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    Ease of Use

    Reviewed May 20, 2020

    My Whirlpool washing machine is really easy to use. It is a mid-range machine but it has all the bells and whistles. It's a joy to use. It gets my clothes nice and clean. It does a great job. I would definitely buy another Whirlpool washing machine.

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    Staff

    Reviewed May 20, 2020

    This was a substitute for model I actually wanted, I was told the one I would receive was the newest model version of the model I wanted. What that meant was it was the stripped down version. It does not get clothes clean nor does it spin/balance the load which causes it to "walk" around the room. It is only 9 months old and I need a repairman.

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    Reviewed May 20, 2020

    Would like to be able to be bigger loads such as comforters. Other than that it has done a wonderful job. It cleans well and is over ten years old and still works as good as the first day we purchased it.

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    Reviewed May 20, 2020

    I like my machine even though there is no agitator. It is a top loader so it does not smell. It is a water saver which, when I first got it, I thought that it could never clean the clothes in that small amt of water...but it does clean the clothes very well.

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    PriceRates

    Reviewed May 19, 2020

    I just love the durability of my machine and the features that it offers. It does a great job washing my clothes and I feel like it's a solid appliance that lasts for many years and it's good quality for the price.

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    Punctuality & SpeedMaintenance

    Reviewed May 19, 2020

    Whirlpool Duet washer and dryers extremely silent and energy efficient. However the wash time can be reduced, it typically takes 40 mins for a full load to wash. The dryer filter lining is fragile and breaks quickly.

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    Reviewed May 19, 2020

    We have the Cabrio model and are thoroughly pleased with the performance. My only issue is the amount of sounds during the spin cycle. Otherwise, the machine is quiet. I like having the automatic dispensers for soap, bleach and fabric softener. Not having the classic tub makes loading a little different as the clothes need to be distributed around the side of the tub and avoid the center.

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    Staff

    Reviewed May 19, 2020

    I bought the top-of-the-line Whirlpool top-loading washer and haven't regretted it for a minute. This machine washes everything from the most delicate to the most bulky and heavy and does an excellent job of it. It saves about 1/3 of the water my rotary agitator washer used. What more could I ask from a washer. Incidentally, also purchased the largest front-loading electric dryer Whirlpool makes and never have to hold a load of wash until the dryer finishes the last load...a real time-saver.

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    Ease of Use

    Reviewed May 19, 2020

    Whirlpool washing machine has always been reliable for me. I have owned 2 and they lasted me many many years. It's easy to use, and cleans clothes perfectly. My family is also a fan of Whirlpool appliances.

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    Reviewed May 19, 2020

    I've only had the set for 3 Years and they are falling apart with a family of six. In my option that's not great quality and I don't want to pay all the money for someone to come look at it and guess the problem. I'm not sure if my next set will be them. I thought they would at least last in good working order for a min of 5 years.

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    Reviewed May 19, 2020

    The bleach tray doesn't always drain leaving bleach to be dispensed into your next load which may cause colors to be ruined. Fabric softener reservoir doesn't drain properly leaving residue on agitator and rim. Hot and cold cycles work fine but warm cycle is unusually cool.

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    Reviewed May 19, 2020

    I love the way the clothes are clean when I wash them. I also love how well they are rung out when I get them out of the washer to be put into the dryer. The washing time isn’t too long either as compared to other washers I’ve used where it took almost an hour to wash and the clothes didn’t seem as clean.

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    Reviewed May 19, 2020

    My Whirlpool has all basic features and works for household jobs. It is extremely useful for routines like towels and clothing. It also works gently enough to launder curtains and goose downquilts. Operations are very simple and the controls make it very simple.

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    StaffEase of Use

    Reviewed May 19, 2020

    I love my Whirlpool 4.7 cu. ft. top load washer because it has a pretreat station that is super handy for pretreating stains in a handy little place. The agitator is stronger than my old washer and really gets my clothes cleaner. It's also very quiet and easy to use all the buttons. The best feature is the deep water fill that you can select for more water.

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    Price

    Reviewed May 19, 2020

    My front loading machine is moldy and smells terrible ALL THE TIME -- I hate this machine and will never ever buy one like this again. I spend more money on cleaner than I do on actual laundry soap.

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    Reviewed May 19, 2020

    I chose Whirlpool first then my machine became of I wanted a front loading machine with a larger tub. I wanted to be able to wash anything without hesitation. I truly love my wash and dryer. This set is the first set I have ever bought brand new.

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    Reviewed May 19, 2020

    The Whirlpool washing machine came with our apartment. It is a top loader, which I like. The only difficulty is that no matter what I clean the interior with, I cannot seem to get it clean. It gets very dingy, even with HE detergents.

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    Maintenance

    Reviewed May 18, 2020

    Have used washer since 2005. Still runs today. Minor repairs done. Is reliable brand. Whirlpool gold model washer purchased at navy exchange. Will buy another whirlpool again. Have bought other brands which lasted 7yrs and then needed replacing. This whirlpool is the best. Lasted 15 yrs and still working fine doing 5 loads a week.

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    MaintenanceStaff

    Reviewed May 18, 2020

    I feel the Whirlpool washer we have Works amazing. It's an older model and I'm still happy with it. It does big loads without having to do it over again or on balancing itself. I have actually had a Samsung washer and we constantly had issues with it - sensor problems and was not very user-friendly at times. I also feel that a lot of the newer washers out there are cheaply made plastic parts and can break easily. Too many companies cutting Corners these days.

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    Reviewed May 18, 2020

    The machine meets our needs and just the right capacity. It has just the right number of selection for proper washing. Very easy to load clothes and remove from the washer. There were a number of colors to select.

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    Reviewed May 18, 2020

    I have a front load Whirlpool Washer and it has leaked within 6 months of having it. The rubber piece was replaced and it still leaked. Whirlpool won't take responsibility for it's product. I have to put towels down around the washer every time I use it because it leaks. I purchased this because it is more economical to use a front load but not when water is leaking from the washer.

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    Price

    Reviewed May 18, 2020

    Whirlpool appliances offers great quality and delivers its promise to its consumers without overpricing the product that is being catered to everyone. Have known this brand since I was born, and would recommend it to everyone.

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    Customer Service

    Reviewed May 18, 2020

    Long time Whirlpool customer. The equipment is reliable, safe, and customer service is very customer oriented. I am looking forward to my next purchase. Whirlpool has been in my family for over 80 years.

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    Reviewed May 18, 2020

    Very reliable, had plenty of cycles to choose from and had a detergent dispenser. A little on the noisy side but always washed everything well. The finish alarm can be turned off and the size of the tub was fine for our small family.

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    Reviewed May 18, 2020

    This washing machine is flimsy! For me, the drum is much too deep and I am 5'6". My feet have to lift off the floor to empty the drum. The lid does not open if you want to add something during a cycle. The knobs feel like they are going to fall off. It is very loud.

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    Reviewed May 18, 2020

    They are well designed, work well, quietly and efficiently. What more could you ask for? And, in the event of a malfunction, they are easy to get parts for. They are also supported by most repair companies. I’ve had mine for ten years now and the only thing I’ve had to replace is a thermostat!

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    PriceRates

    Reviewed May 18, 2020

    I think is a great machine for low price of 100 dollars. They work really good. I really recommend people to buy it. They wash really good. It's a good brand and good price. I wish I could have one. My mom had one and she said that they work really good.

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    Coverage

    Reviewed May 18, 2020

    I bought a used Whirlpool, from 2001, and it has operated for a year so far. I use it once per week, one large load on cold, with normal house stuff and clothes. Whirlpool I know from reading about the industry has fixed its main problems around reliability.

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    Reviewed May 18, 2020

    We have had a number of washing machines over the years. They have all been good, but this Whirlpool is the first front loader we've ever owned. I like that you can pull the clothes out as opposed to lifting the clothes out. I also like the size and functions on our Whirlpool. It is also uses less water than our other machines, which is a huge plus.

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    Reviewed May 17, 2020

    It is a very reliable and efficient washing machine. I enjoy the energy saving features as well as how clean my laundry is, no matter how soiled they may be. I would definitely recommend a Whirlpool washing machine to a friend.

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    Reviewed May 17, 2020

    The machine works well but it is extremely noisy. Large loads need to be washed twice otherwise they seem to not be washed. This machine washes small loads better. Given an option next time I will buy a front loader.

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    Billing

    Reviewed May 17, 2020

    My Whirlpool washer is lasted 15 yrs and is very good at cleaning clothes, it is also easy join my water bill. I purchased mine at Home Depot. They also finance. I hope you enjoy your purchase. I know I do.

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    Reviewed May 17, 2020

    We have a Whirlpool stack unit. We like it for the space. We have had problems with leaks, but have learned to regulate the detergent dispenser and the problem seemed to correct itself. We took the extended warranty from Lowe's and glad of it.

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    Punctuality & Speed

    Reviewed May 17, 2020

    The features on the washer is a wider size wash basket, no non-snag agitator with 5 load size choices, 5 water temperature choices, type of wash includes soak, quick wash, normal, deep water, heavy duty, bulky, hand wash, gentle, some other choices Along with a choice to wash your machine, one rinse or two rinses without fabric softener, one rinse or two rinses with fabric softener. And finally a selection for Pre-soak on or off. Also has a 3 light display for what it’s doing, lid lock, pause, cancel and start button. It’s an HE. Clothes come clean.

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    Reviewed May 17, 2020

    I have had my Maytag (Whirlpool) Centennial Commercial machine for 10 years and it has not required any repairs or have given me any issues. I love the water level sensor that doesn't require me to select a load size. I would highly recommend the Whirlpool brand to consumers.

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    Staff

    Reviewed May 17, 2020

    I have front loader, I've left the door open after washes, run cleaning cycle once a month, never had any issues, like with anything. If you take care and service it regularly it will last a lifetime.

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    Reviewed May 17, 2020

    I have had the Whirlpool Duet W/D for over 15 years and it has been extremely dependable with no repairs to date. Let's hope it stays that way since I'm doing this review. I would definitely buy this again if I could get the exact model, but it is 15 years old.

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    Staff

    Reviewed May 17, 2020

    This machine always leaves me questioning if it's going to finish the cycle. It goes thru all kinds of spastic sounds in order to advance to the next step. I learned I cannot presoak a load more than 10 minutes before the machine empties ON ITS OWN! I just don't trust the machine and would not buy again.

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    Customer ServiceOnline & AppMaintenance

    Reviewed May 17, 2020

    This Whirlpool top load washer has been an awesome product. I have had it for 9 years and haven't had a bit of trouble. It's very quiet and very reliable. The only maintenance is running a cleaning tablet on the cleaning setting once per month, and it tells you when it's due... No musty smell problems that I hear from people with front loaders. It's a great product.

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    Sales & MarketingMaintenance

    Reviewed May 17, 2020

    I have a water filter and they let me know right away when it needed replaced. Not only that they have a company that puts you on an automatic shipment every 6 months as required. By doing this there is a big discount on each filter and free shipping!

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    Reviewed May 17, 2020

    Back in the day GE appliances were made to last and last - the only one I have found close is Whirlpool. They have style, dependability and long lasting products. My washer machine has a ton of features and I didnt pay more for any of them.

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    Reviewed May 16, 2020

    This is one of the best washers I have had 4 years now. The spin cycle is great. Feel almost dry when done. My daughter was going to order this set but can't get them anymore. I guess it is because it is too good of a washer.

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    Coverage

    Reviewed May 16, 2020

    Mine is a 'stacked' unit...saves space and I just love the 'stooping over' factor... BUT, it's an energy saver and I always have to add about 5 gallons of water to it for it to cover even half a normal load...ugh!!!

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    Whirlpool Washing Machines Company Information

    Company Name:
    Whirlpool
    Year Founded:
    1911
    Address:
    2000 N. M-63
    City:
    Benton Harbor
    State/Province:
    MI
    Postal Code:
    49022
    Country:
    United States
    Website:
    www.whirlpool.com