Whirlpool Washing Machines Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,243,660 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Followed the directions for loading and tried to reach for warranty. Got chased around through 4 different phone numbers multiple times until they charged us for fixing through warranty. Not the greatest experience...
This is the second Whirlpool washer I have had. I spent a lot of money on what I thought was a high-quality washer and the lid has broken twice. They're made of plastic junk! Washers in the 70s and 80s were more high-quality than these newer washers with plastic lids. Why can't they keep the quality they had with the metal lids that don't break??? I have replaced them for $200 each time!!! How can they charge $200 for one lid? I think it's really poor quality junk. Instead of getting better at making washers they're getting worse. They don't wash the clothes as well and there's soap residue on the clothes. The lids break. The old washers were much better.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I have a Whirlpool washer that malfunctioned and destroyed my floors and walls. I called every day for month because it was still under warranty so someone is coming to repair and see damage. 4 different times No One Showed so we called. Um no one showed up. Um no 4 xs. My washer is brand new. Broken and floors ruined. The lady at the repair company said, "I will drag this out till your warranty runs out." I kid you not. Will she is definitely doing that. Not taking care of my washer. Bad company. Doesn't care about customers at all and the companies they have doing repairs is just as bad. Will never buy a whirlpool again.
Washing machine died 12/28/22. As of today 4/8/23 parts are still not available. Have gotten the royal run around and no two customer service reps or escalation team have the same story. Stay away from this very unreliable product and company.
I have an appointment today for a part to be installed in my Whirlpool washing machine. My BRAND-NEW washing machine has officially been broken for 5 months of the 9 months that I have had it. I will NEVER buy a Whirlpool product again as long as I live. No one called us back, we couldn't get a hold of anyone and instead of replacing my brand-new lemon, you had us wait 5 months for a part. I hope your company gets back all that it has put forth and look forward to the future demise of Whirlpool Corporation.
I purchased a washing machine and dryer, both Whirlpool in May 2020 and the washing machine has already quit. I live alone and I do one load a week. So if you add it up this washing machine has only washed 96 loads before it quit. It has acted weird since purchased, but finally conked out. I regret not reading the reviews here before purchasing. It is very bad to pay $500 for a washing machine and it quits in such short time. Not to mention you cannot find any person who works on them anymore. I am single and I am not a man therefore, I cannot work on it. I also live on a $40,000 year income and it is going to be hard to go to the Laundry Mat every week. Tried to get Lowe's (where I purchased it) and tried to get Whirlpool to work with me here and have had no luck. STAY AWAY FROM WHIRLPOOL!!!!
This washer has no agitator. Big mistake. It is the worst machine I have ever owned. Constantly out of balance. Clothes Are in a hugh ball sopping wet. Constantly have to redo loads. LINT! I always separate my clothes from towels, etc. It doesn't matter, my good clothes are loaded with lint. To the point that I have to throw them away. Purchased the washer and dryer in 2021. Repair man was here within 2 months for repairs. Most frustrating piece of crap. Total rip off. The dryer sucks too. Clothes need to be dried twice.
Saying we are angry, frustrated, and disappointed is an understatement, and this has been the worst new appliance purchase of our life. We purchased a new Whirlpool washer and dryer from Home Depot. We had them for five days when the dryer stopped working, and the washer was leaving a soapy residue all over our clothes. We tried different detergents and settings, and the clothes still had a soapy residue. When we contacted Whirlpool and Home Depot, we were told we were past the 48-hour deadline to return the appliances, and Whirlpool customer service said we needed a technician to fix our brand-new broken appliances. We had a technician from Appliance Pros come to look at the washer and the dryer.
He told me the dryer had a broken belt. He showed me and left behind the broken part. He said it was probably broken before it left the factory. He said he could fix it, and he would let Whirlpool know it came with a broken part. He then turned to look at the washing machine; he asked to see my detergent and told me it was good. He asked to see the clothing with the soapy residue. I showed him several articles of clothing he told me he would change some settings and clean the washing machine with Javax. He asked me to do two loads of laundry and let them air-dry, and he would look at them when he returned with the part for the dryer. I told him I wasn’t comfortable having my brand-new broken appliance fixed that doesn’t roll off the tongue.
He returned the next day with the part for the dryer, and he was shown the soap-stained clothing from the washes he asked me to do. He told me the machine was not working and that I needed to call Whirlpool and give them the reference number he texted me. When we contacted Whirlpool customer service about the situation, they said the technician wrote that the dryer was working fine and recommended we change the detergent. Whirlpool informed us there was nothing they could do about our problem. Home Depot has stepped up and has been very good to deal with. They agreed to take back the dryer and told us Whirlpool would take back the washer, and all we had to do was call customer service.
Again, I called Whirlpool customer service, and they said they were not taking the washer back because the technician said there was nothing wrong with the machine and it just needed a different detergent. Someone is lying!!! We are just sick. We are supposed to have a 30-Day Return Policy and a 1-year warranty with Whirlpool. I would like to know where that is because according to Whirlpool we have to live with these appliances. There must be some kind of protection for consumer against these thieves dressed in big business clothing who think they get to change the rules to best suit them. Whirlpool/Maytag you suck!!!!
Had it for 11 months then things started happening, first dashboard stopped working, took 2 months to get the part got it fixed and still didn’t work it needed another part so waited about a week for that. Keep in mind I have two young children and going without a washer is very difficult. Then got it fixed, yay!! Then 2 weeks after having the washer working it broke again. Called customer service they extended my warranty for a few more months which was nice but still have to wait for the part, it’s been another 2 weeks without a washer and the struggle is real.
The repair man said I should get a new washer but this is a new washer it cost A LOT! So the motor blew on the washer and I’m still waiting. Customer service says I can’t return it for another one, the warranty only cover repairs. But they can give me 20% off a new one. Omg. This has been really hard on me and my family and now washing clothes by hand. Hope they fix it soon and really hope it doesn’t break again, but that said I don’t have much faith as of now.
Bought model WFW5090JWO on 2/15/20. The motherboard broke in Nov 2020. Was replaced 12/1 then broke again 6 months later. Was replace then broke again. Replace 5-26/22. The motherboard broke again Jan 2/2023. Not under warranty. This should be a recall.
Whirlpool author review by ConsumerAffairs Research Team
Whirlpool is generally considered the largest home appliance maker in the world. The company employs over a 100,000 employees, with many of them located right in the United States. The company also has a strong commitment to environmental and social causes.
Large capacities for a variety of customers: Whirlpool washers feature large capacities, with a few washers offering more capacity than 4.3 cubic feet.
Corporate diversity: Whirlpool has a commitment to corporate diversity, and attempts to connect with groups like women, blacks and Asians through its various Whirlpool Action Networks.
Auto-dispensing feature: With select washers, consumers can fill their washer with enough detergent for 12 washes. From there, the Whirlpool washer will dispense the exact amount of detergent needed, saving time and conserving detergent.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Whirlpool Washing Machines Company Information
- Company Name:
- Whirlpool
- Year Founded:
- 1911
- Address:
- 2000 N. M-63
- City:
- Benton Harbor
- State/Province:
- MI
- Postal Code:
- 49022
- Country:
- United States
- Website:
- www.whirlpool.com
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.