Whirlpool Refrigerators Reviews

Apparently, my appliances weren't covered but could be for $145. Spitting into the air, I bought the warranty for all my appliances. Then I waited 5 hours and called back to ironically put in a claim for my fridge. A day and a half later, BuyRite Appliance came out at 8 a.m., took off the bottom cover, snapped off the white door, unplugged the fridge and pulled out the circuit board. James unplugged the wires and showed me where the short had occurred. He put in another circuit board, plugged everything in and everything worked. I asked him his opinion on appliances and he too owns Whirlpool. I ran some others by him and he said that the parts are cheap and readily available.

I paid my $50 deductible and asked him how much it would have cost me without using my home warranty. He said somewhere in the range of $175 for parts and labor plus now, I have coverage for all my appliances for the next year having spent $25 for the repair. Best luck to all of you with Whirlpools. I wonder where they're all made. Also make sure you vacuum out the underside of the front of the fridge on the coils. Open both doors and pull off the grill and vacuum. Mine was full of English Springer Spaniel dog hair.

Just after I called, I heard some odd noises coming from the refrigerator. The sound was similar to that of a welder welding iron. I then knew the fridge was the problem. I pulled the it away from the wall and unplugged it. The fire department arrived and verified the problem. A relay attached to the compressor had failed, melted, and fused the electircal prongs of the compressor together. I shudder to think what would have happened had we not been home. Because of the intense smell, the fire department also ventilated the house. A week later, we can still smell the problem and have two kids who are afraid of going to sleep.

We purchased a new refrigerator the next day and had it delivered. I was going to have the delivery company take away the damaged refrigerator, but the delivery person said that I should keep it and call Whirlpool. I took his advice and called. Whirlpool had a technician there in less than 24 hours. I asked the technician if what he saw surprised him, and he said No! The technicians must know something about Whirlpool's inferior quality that the average consumer doesn't. Even though the refrigerator was just out of warranty, Whirlpool covered all the costs. The bill was in excess of $650.00. However, my wife does not want the old fridge back in the house. Anyone interested in purchasing a used Whirlpool?

On Sept 8 2008 we had a technician again come to the house because the ice maker was again not working. The recommended fixes will cost 220.15. Whirlpool is willing to pay for the cost of one of the parts. The repair company is actually going to replace one of the parts as a defective new part since it went bad so quickly. Currently we have been advised to replace the module and the fill valve.

So far we have spent 694.41 on replacing and repairing ice makers for our refrigerator. After subtracting the 80.00 part that Whirlpool will pay for we are about to spend 140.00 more dollars. The total will be 834.41.

Whirlpool misrepresents, in my opinion, help it gives to the customer before the customer has to to bug a pig in a poke when something goes wrong.

The first guy just came into the house looked at the refrigerator and cut a line. He left immediately cutting the line without any explanation. I ran after him to find out what was wrong. The repair man said that he would have to order a part and it will not come in for a couple of weeks. A second repair person came with an attitude. The person did not want to hear the problem and did not care about my situation. Plus both times they ordered a part, the wrong part came in.

The third repair man came and he was able to fix the problem in two visits. Plus he found an additional problem. The water line inside the left door was damaged. I did not expect to wait for six weeks before I can get a working refrigerator. I kept calling about the wrong part and nobody seemed to understand or really care. The third repair man said that Whirlpool made a mistake with the part numbers and that was why the wrong part kept coming to my house.

During the whole six weeks, Whirlpool denied any faults and would not help me in getting a working refrigerator while this one was being fixed. It amazes me that I could buy a new refrigerator with so many problems and get so little help. I chose to buy a Whirlpool product which is an American well known brand name. And sadly enough, I still got treated like I had bought a foreign name brand. I told Whirlpool I could have bought another name brand, their response was that it was my choice. During this whole ordeal, nobody took responsibility for the refrigerator and they kept shifting the blame. Several family members and friends know of my ordeal with Whirlpool, they said that they are guaranteed not to buy Whirlpool products because of their poor customer service.

I had to spend a lot of money on groceries because I had no refrigerator. All my food kept spoiling and I had to eat out a lot. I cannot believe that I spent $1000 on a refrigerator and I still had to spend more money because of it.

He could not able to give me specific time but he said Friday between 12.00 pm and 5.00 pm. I took off that hours from my job. I did not get paid for 5 hours to get my fridge fix and service guy called me and told me that it gonna cost me $135.00. I said they gave me $75.00 from Whirlpool, I'll call them ad I'll get solution. but when called Whirlpool explained what and how happenned I just got we are sorry but you have to pay what they say and we cannot do anything about it. I don't think it is fair. I took off from my work for nothing. I lost all money plus, I couldn't get fix my fridge. This is unbeleivable. I am not going to buy Whirlpool anymore any product.

I lost my 5 hours from my work and plus aggravation.

The repair visit rendered no conclusion as to why the ice tasted so bad. The repairman suggested an external water filter, which in some ways didn't make sense because that would be going under the assumption the water source in our house was bad. I knew it wasn't because we had previously had an icemaker with no bad taste. However, that was his only suggestion. He didn't have the filter with him so he said he'd be back on another day with the filter. In the meantime the refrigerator didn't seem to be cooling properly. I put a regular themometer in the fresh food area and it was reading 50 degrees.

A couple of days later, after I called with the second complaint, the repairman came back and installed the water filter, checked the temperature inside the refrigerator and at that time it seemed to be doing fairly well. I had it turned up as far as it would go, which I didn't think was necessary for a brand new refrigerator. However, my main concern was the ice. The ice never got any better because it became apparent there was something wrong INSIDE the freezer/icemaker that was producing foul tasting and smelling ice. I had now had the refrigerator almost 2 weeks.

To their credit the Lowe's person I spoke with after all this stated they would replace the refrigerator completely. The next Monday they brought a brand new refrigerator, same model. The ice from the beginning has been perfect, which shows me that other refrigerator had a definite problem. After a couple of weeks though the refrigerator wasn't cooling properly just like the other one. Another call to the Whirlpool repair office. They sent a different repairman this time and when he did the troubleshooting necessary, he knew exactly what the problem was. It needed a condenser fan motor. Since he didn't have the motor on the truck and had to order, it was going to take a few days.

After a few days and another phone call from me asking about the fan, the repairman came and had the fan motor installed in minutes. The cooling temp in the refrigerator has been perfect ever since and it's set at #3, where it needs to be. No more problems. I commend Lowes for replacing the refrigerator as soon as they did and that impressed me. I was frustrated,however, with the problems both refrigerators had so I'm giving this testimony to let others know they could have trouble with this particular model. Buyer beware.

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We called the warranty company but it was a weekend. We lost all of our food that time. The technician worked on it for an hour and a half. He said he was stumped but then he jiggled something and it started working. He wrote that the plug was loose on the repair ticket. That was nothing but a lie. We had plugged, unplugged and tried different outlets and so did he when he first got there. Can you imagine a repairman taking 90 minutes to find a loose plug?

9/24/04 the same thing happened we had a puddle on the floor when we woke up from all of the ice melting. They replaced both relay boards and I lost all my food again. Two times I had food loss with a 4 month old refrigerator! After that repair we would notice that every now and then the refrigerator seemed quiet like it wasn't running. I bought a thermometer and noticed that the temperature would rise and fall about 12 degrees at the same setting. We started changing the settings and either had ice cold milk or milk that was not very cold milk. It stopped working again on 6/15/05. I turned the settings up to top range. I noticed this about 11 pm but by morning it had started working again. The same thing happened on 11/22/05. It stopped working at 4 pm and kicked in at 11:54 pm. I reported this to Whirlpool and got a bunch of chatter but nothing else. It happened again and we lost all of our food 8/06, 9/06, 11/06 and 4/07. They replaced the control box two more times, cleaned coils, did all kinds of testing again and again did something to the crisper because the ice was still coming and going (to a lesser degree than it did the first time).

Then 9/19/06 it did it again. It worked better after that until 12/07 when the ice maker stopped working. That was replaced. Then, 1/08 the ice maker stopped working again and they replaced the same part once again. I do know that this refrigerator is a total LEMON. It has never worked properly. The only thing worse than the Whirlpool refrigerator is their Customer Service, Executives and Warranty people. They really could care less that I have lost I'm sure $1,500 or more in food. They said if the same problem occurs more than three times they replace the appliance. I told them that the same problem has occurred more than 3 times -- the unit quits working and I lose all my food. They said that the same part needs to be replaced more than 3 times. And, they don't count the times that the unit quit functioning in the original warranty period and the extended warranty. It has to be the same problem 4 times in the same warranty period.

I wrote letters to all of the Whirlpool bigwigs detailing this horrendous appliance and the unsatisfactory performance I've had with it. Not one of them responded. I requested reimbursement for food loss as the warranty says they will provide and although someone named Garrett told me it was approved the money never came. And, then a Supervisor Elsa said she would check into it and never called or wrote me with her findings. I don't know if these people are paid based on what they have to pay out and that's why they are so difficult to deal with or if they're just lazy and/or incompetent.

The fact that none of the 10 people I wrote to that included the HR head, Global Strategic Sourcing, Ceo, General Counsel, VP, President, Executive VP, CFO, Executive VP Technology, President, Executive VP Market Operations ever returned a response to my letters tells me that incompetence reigns supreme in the Whirlpool organization. Customer service is absent. I bought my Whirlpool refrigerator because my previous refrigerator was a Whirlpool and I have a 19 year old wall oven/microwave that have never had problems. I could understand that once in a while a company manufactures a defective product. I just don't understand why they don't own up to it and rectify the problem.

Loss of $1,500 TO $2,000 in spoiled food. Health concerns for my family with the irregularities of the temperature regulation of this appliance. Loss of time from work while I wait for appliance repair people to show up. One dinner party at my house with ice chests with food in them because the refrigerator wasn't working.

The refrigerator on the other hand was not as simple. The fan started making noise. The strip on the front where the doors meet get as hot as an iron to the touch. Then the lights(two) went out on the refrigerator side, but not the freezer side. Knew that more than one light meant it wasn't the bulb, but tried replacing them anyway to no avail. Noticed the LEDs on the temp control were out too.

Had a local man come and look, he WD 40ed the fan and that took care of the noise. He attempted to fix the LEDs,no success, told us the cooling was still working, and it still is today, but we are researching brands, as it could fail any time. We also had him out because the door on the ice delivery had snapped loose. It either had a broken piece of plastic on the bar that holds the closing spring, or he broke it investigating, but I watched him disassemble it. He ordered the enclosure with the ice maker, but it turned out to be just the frame that arrived. Investigating this he said that the enclosure, it turns out, is foamed into the door, to fix it he would have to replace the entire door. We opted out of that. I took it apart, epoxied the plastic piece in place and replaced the door, it is working for now.

Our out of pocket at this point is minimal. Our Aggrevation cost is astronomical.

Several weeks passed and Whirlpool did not call back. I called again and was told that my grandmother lived too far from a major city for Whirlpool to service the appliance. She is in a small town, only 45 miles from a large city of at least 70,000 people. I demanded to speak with a supervisor saying that the product was under warranty and I would not be taking no for an answer. The next person told me that they would find someone to fix it. After another week, I was told they were still searching for someone to fix it.

I repeatedly called Whirlpool and was told that the file had been passed to different people to locate a servicer in the area. Finally, they contracted a local appliance store to fix the refrigerator. The refrigerator was serviced but still will not cool to a safe temperature and now is leaking. Another call to the local servicer brought them back out and thier reply was we don't know what's wrong so we can't fix it.

Whirlpool has now offered to fix the refrigerator and give her a loaner in the interim but will not give a definite timeframe for the repair or loaner. She cannot sit around and wait for them to show up and should not be expected to. From May-August, she has been replacing cold food-items because they spoil quickly at a temperature that is too warm.

This is the all-time worst Whirlpool product I've ever had and don't know if I'd buy another. A lot of money being spent on something that was expensive to begin with.

So until I pay this charge have a brand new fridge freezer that dosent work.

To the lady from Colorado that thinks Subzero is so wonderful. We have a $3500 Subzero side by side refridgerator in another house and the compressor has failed twice in two years at $1000 in repairs each time!! The independent repair tech who did our repairs says that Subzero's quality is bad. He has to work on them constantly. At the same house we have a fairly new Amana side by side refridgerator in the garage that performs great.

I would recommend staying away from Whirlpool and Subzero. These reports of fires caused by Whirlpool refridgerators are a scary. If I let my wife read these she's going to say to get rid of that thing now! Lost food and damaged floor. Have to buy an extended warranty each year at $85.

This month (July 2008) I noticed frozen water in the bottom of my freezer and at first thought something has spilled. I then realized my food had melted and refrozen. Today I came home from the grocery store with a bagfull of frozen food to find that everything in my freezer was thawing. I called a repairman, who advised me to put the control at its highest position until they could come (in two days). Right now everything has refrozen again. But I wonder what condition my food is in from all this thawing and refreezing. What a lemon I have.

After 3 weeks the part was replaced at a cost of $360.00 only to blow again within 24 hours. Another call to Whirlpool said we would have to go through the entire process again. When I said I would like to stay with an American company and willing to buy another Whirlpool they offered a discount of 10% (later went to 15%. I now own a Samsung. Guess basic service, and caring, is gone. Anyone else notice overheating, blown electrical with Whirlppol?

instead i will purchase a new refrigerator and beleive me when i say this it will not be another Whirlpool product of any kind. further more i will tell everyone who is about to purchase a Whirlpool product that they are junk and do not waste your time or money.

The interesting thing to me is that my boyfriend has the exact same refrigerator and it has the exact same problem. It appears to me to be a manufacturing defect, but they are blaming it on the age of the refrigerator. When I asked to speak to a supervisor I was told that I couldn't because they would not be able to help me either.

The problem still persists and its been 15 - 20 days and we are not able to use our refrigerator. Moreover, the worst part is without the problem being resolved they are closing the complaints.

The problem still persists and its been 15 - 20 days and we are not able to use our refrigerator. Moreover, the worst part is without the problem being resolved they are closing the complaints.

We called Whirlpool and they sent out a company to check it. The tech ordered some parts that arrived a couple of weeks later. The tech came a week after the parts had arrived and fixed it. One month later the l.e.d. that surrounds the crushed ice button goes out. Same steps as before, we called they sent a tech, he came and looked, parts were ordered, parts were shippedetc.

This time the tech tells my wife that it is a good thing this refrigerator is under warranty because the last repair would have cost us $800 and this would have been the same. It was fixed for a few weeks and then it happened again.

This time the tech replaced a so called faulty power board. He said that Whirlpool recognized there was an issue with these refrigerators power supplies shorting the main panel. He replaced it again.

One day after this repair, the l.e.d. for cube ice dispenser goes out. I called Whirlpool again and told them I want a new refrigerator. I was told that the warranty only repairs the unit, it does not replace it. I called Lowes, they could not help. If I ever get through this, I will never buy a Whirlpool product again. The parts came in today and I am waiting on the tech do it all over again. I sure fell sorry for the company that will be insuring the extended warranty? that I just purchased for $80. If you are looking at a new refrigerator, please think twice, three, four times about getting a Whirlpool. If you do, make sure to get an extended warranty.

Over $3,200 in repairs on a $2,400 refrigerator. Thank goodness it is still under warranty.

The refrigerator will not cool anymore. I've had repairmen come to the house twice now, one time filling the gas, another time replacing a relay. Those fixes worked temporarily, but once again the refrigerator is not cooling.

It has a limited five year warranty which is still in effect, but the relay I replaced wasn't covered. The refrigerator has only worked approximately 50% of the time for the past 2 years. I'd love to drive it through the doors of the plant wherever it was manufactured!

Then from May, 2007 to Sept. 2007 I used the refrigerator for two successive days per week while staying at the condo. Power to the refrigerator was always shut off at the circuit breaker when I was away the remaider of the week.

From Dec. 2007 on the refrigerator has been in use full time by my tenants who are very responsible, no children. The defrost timer and terminator assembly failed sometime around May 9th, 2008. The refrigerator failed operation after approximately 250 days of operation. The replacement assembly cost $109.98. Total of parts plus service cost $214.45. I would have done the repair work myself, but wanted the job done immediately to accomodate my tenants needs.

I wrote Whirpool asking reimbursment of the $109.98, because while the refrigerator was out of the one year warranty, it hadn't even un for a year yet, so I thought Whirlpool should still cover something.The company refused. I will never buy any Whirlpool appliance again. Their quality has really slipped in the last 10 years on refrigerators and dishwashers, from my personal experience.

The repair cost $214.45 for parts and labor.

there is no cooling at all and this is the second time and it is the new ref

Diagnosis - relay package that was incinerated to the point that it melted the prongs off the compressor, thus killing the whole unit. Because it was still barely within the warranty period, Whirlpool has offered to fix everything, but after reading how many times this has happened, I am scared to accept the parts and keep this time bomb in my home!!! Does anyone have any suggestions?

A refrigerator is an essential item in every household. I am unable to use it to capacity, since the door is broken. I will have to buy a refrigerator of similar capacity, hence I am incurring an unnecessary expenditure.

I then called the dealer I bought the fridge from and he ordered the parts, 2 more shelves - no charge(one more shelf had since broken). Since I have had this fridge, 1 1/2 years - 3 shelves have broken. They are not covered under my extended warrantee. There is just my husband and I in the house. We have never experienced this before. I know that this is going to be an on going problem and I hope that Whirlpool will come up with a stronger shelf that doesn't break.

I shutter to think of what could have happened to my family if she had not woke up when she did. NEVER OWN one again. NO reason to call whirlpool out of warranty and I know I would recieve no assitance.

There is nothing I can do about this and Whirlpool says they won't pay for the service charge of $75 because it's not defective. It is a defective design for the ice bucket to be in the door. They offered to send out another repair person but if they determine the ice maker is working properly then I would have to pay the service charge again. This is rediculous. I have to live with a defective design and pay for the $75 service charge to be told that I have to live with it. What can I do?

The economic damage is $75. There isn't any physical damage except mental stress because of lack of customer service or care.

so far $400.00 for repairs on the ice maker ,sears wants 65.00 to look at it plus what ever the repairs will be or buy a service contract for 250.00 for the year .I dont know what to do if I buy the contract it will probably break down after it expires.I purchased it at Lowes but Sears says I bought it from them ,.Why do these stores continue to sell garbage ,they should deal only with merchandise that is of good quality.

Lowe's and Whirlpool were of NO HELP whatsoever.A repairman was contacted and the parts were ordered and finally arrived in 3 months.The cost was only $225.00.Ha Our old Sears refrigerator last 18 years with not one problem.It was still working when we got the Whirlpool piece if JUNK...

The company personnel orally admitted that this was a defective design and hence the model has been withdrawn and no longer available in the market.

Recently, on 2nd April, 2008, when I complained for the same to the toll-free call cantre, a local service personnel came and attended. He charged me Rs. 225/- for his visit and gave me a solution to replace the door-liners and pair of top-bottom door strips with an estimate of expenses which also includes body work and transportation to and from service centre to my home. In a couple of days I decided to go for it and informed the person likewise.

He gave me a tentative time of pick-up and returning time of the refrigerator. I waited for him to pick-up but he didn't came on scheduled day. So, I made a reminder call on which he informed me that he was running out of the stocks of that model's door-strip that matches with the colour of the refrigerator and asked me to wait till it comes from the company stores.

I further waited for 10 more days and called him back. The reply was same this time, too. So, I asked his suggestion whether to lodge the complain on the country site of the company. On his recommendation, I did the same. But there was no acknowledgement from the company. In the mean time, the problem is worsened.

Today, on 07th May, when I again contacted the call-centre, the lady attending me informed that my previous complain was closed. She asked me to pay a visit charge again and then only the unsolved complain would be taken care of. This is ridiculous on the part of the company. I am fed-up with the product and reoccurance of this problem which not only affects me in my daily usage but also affects me financially. Please guide.

The problem has costed me more than Rs. 7,000 for repairs and replacement till today. Moreover, when the problem starts, the cooling gets down and hence it starts consuming more electricity. Though, the food-stuff, vegetables and other edibles gets spoiled or looses its nurishing values. These all leads to mental stress also. These all losses cannot be analysed in monetory terms, but has affected me and my family a lot.

In September 2007 I notuiced that inner linning of the refrigarator started swelling and after a few months it started to crack . It has happened at twoto three places. Maximum swelling is in the vegitable compartment.Ihave been complaing to the whirlpool service centre in Meerut but nothing has happened.They kept telling me that a senior engineer will come for inspection who never came.

In the mean time I got transffered to chandigarh and contacted your helpline and i got the telephone number of Mr Ashish your service manager in chandigarh. An engineer visited on 19 April and informed me to contact the service center where he will submit his report.i then called up service center on 21 April but got no satisfactory reply.Even your service manager has been contacted by me on his mobile twice but so far nothing has happened.

Since it is summer i am facing lot of hardship as warter is leaking from the cracks and also some times you get electric shock.The refrigarator has become highly unsafe. Theh fore I request you to kindly look in to the matter and get my refrigirator repaired to save me from such hardship during peek nsummer season.Also the present state of refrigarator is highly unsafe.

Fortunately, there was no fire like others have described but there is an obvious problem with these. I have notified Whirlpool and will submit a complaint with the CPSC.

He turned in a request for another appointment, which was set for eight days later, since transit time for the part would be that long. The part was delivered an hour after the service tech said he had to reschedule, since it might take three hours and he got off at 4:30, and would work no later. (Strangely, service calls are scheduled as late as 6:00). My family has been without a refrigerator for nine days and counting, with the outage certain to be at least eleven days. My wife pointed out that this is the first warranty failure we've experienced on an appliance (we've been married 25 years) and we've owned, by the count of manuals in the filing cabinet, six new Whirlpools of various sorts. I fix out of warranty failures, so this was my first chance to examine Whirlpool's level of commitment to service. While the quality of their products has been good, the warranty service is bad enough that I will never buy another.

I have a loss of entire contents of fridge and freezer on both occasions (est. $600.00 for the 2 incidents). I fear a house fire and am now losing sleep. I dread leaving my home because I could lose my entire contents including valuable photos and memories of my family. When will Whirlpool address this issue? Will it take someone getting serious bodily damage?

I called Whirlpool customer service and they have agreed to send a technican. I think the parts are defective that were originally installed on the unit. Even if they replace these parts, how can I be sure this doesn't happen again.

We went in to Sears this past Saturday, Jan. 19, 2008, where we purchase this unit, and started describing what was happening to the salesman we purchased this unit from, since I can't get anyone to talk to me from Whirlpool. We were told by the salesman that it sounded like a freon leak, etc. I have worked in a refinery for 21 years and my husband has work in the same plant for 23 years. We have been around all kinds of chemicals and petroleum products, and never smelled anything quite like this. My husband was so furious that he bought another new refrigerator on Saturday 1/20/08. We are currently waiting for it to come in. We are out the money for the first unit, and now out the money for the second. To top this off, I just purchased my 83 year old mom a Whirlpool side by side. I hope this is not going to happen to her. Is there something we can to do to get some help on this matter? Does Whirlpool not think enough of their customers to return phone calls when something bad is happening? We were told tough luck you just have to replace it.

Entire house interior had to be removed and is in the process of being replaced! At least our insurance company has been helpful, so far.

I spent tens of hours on the phone complaining. I wasted tens of hours with technicians. I invested Rs. 15,000($400) on buying and Rs.10000($200) on electricity. More than that, the mental agony and spoiled food articles and breach in home privacy due to visits of company persons.

I took 4 days off of work and lose $400 a day for every time they have come out.

Whirlpool tells me there is no recall on this frig and my warranty has expired. The part # 2304056 that was bad is not available, but has been replaced with part # 2304095. Is that not amazing? There is no problem with their frig but they have a new replacement part available for $117.15, plus labor.

When I called the repair company this morning to make sure I was on the repair list they told me that all the repair men were very busy and they will try to get here this afternoon when infact they made the appointment for this morning WHAT A BUNCH OF BULL!

A technician came to repair it by pouring boiling water in the vent of the freezer and refrigerator. Temporary fix.

Called again with the same problem again defrosting it with hot water. After four times, we just did it ourselves.

Finally, I again called and insisted that they send someone to fix this problem that knows what they're doing. A technician finally came and sealed the freezer door and THAT problem seemed to be corrected. This went on for 2 years.

Then on February 3, 2007 the light bulb in the refrigerator blew out and there was a buzzing sound coming from the unit. We replaced the bulb, with one replacement bulb, only to have the whole refrigerator blow out with smoke coming from the rear. Not fixed yet.

We have not had the money to keep putting out for someone to tell us they don't know. So we have a refigerator that has features we can't use.

I looked on-line for possible reasons for this to be happening and noted many users were having problems with new Whirlpool refrigerators. I then called Whirlpool. They immediately told me whatever was wrong was probably not under warranty. I informed them that they did have a 2-5 year extended warranty for limited internal parts and they could not just summarily dismiss the problems I was having. They then told me it may just be a problem with the gasket and sealing. I told them I had read about that problem from others on Consumer Reports and assured them it was not my gasket. So they arranged to have a certified technician sent to look at the refrigerator while reminding us we would have to foot the bill if there were no problems covered by warranty.

The first technician came and told us that the problems were caused by the iced over drip pan. We attempted to explain that would not influence the displays and that the reason it is icing over is that our freezer thinks it is at 50 degrees Fahrenheit, even though it is less than -20 degrees, and is working as hard as it can to cool itself. When we asked if it was right for our refrigerator to turn ice-cream into a block that couldn't be hacked into for 30 minutes, he said sometimes you just have to put the ice cream in the microwave for 20 seconds or so! After not getting any help from him and obviously having continued problems the company sent another technician.

He also didn't know what the problem was but noted it seemed that there were multiple things going on. We were told we needed additional parts. A month and a half later we call again. In that time we had to melt the ice in the drip pan and scrape ice out of the bottom of the freezer no less than once a week. We finally get a technician to come again but now he stays for 2 hours, calls Whirlpool 2 times, attempts to change one part (which did not work), and tells us we need a new control board and several other components. He then left and COMPLETELY broke our freezer AND the refrigerator which now no longer works. Whirlpool apparently doesn't care about the problems and our Energystar appliance, which has cost us hundreds of extra dollars in operating costs is now just a shiny toy in our kitchen with no working parts. That is all on a refrigerator that is less than 2 years old now.

We have spent hundreds of extra dollars in operating costs. Have currently spent 60 dollars in fees to maintenance (NOTHING has been fixed) and have NO refrigerator or freezer use.

He indicated that these break all the time and basically told me that if it broke again tomorrow, I'd have to pay the expense all over again....not including the $3 per bag I spent for ice for several months before just deciding to bite the bullet and get it fixed. Now less than 1 year later, the darned thing broke again.

Not to mention the aggravation at this, there is also the expense of repairs. Having an icemaker and not able to use this feature is frustrating.

Three weeks ago, the ice maker stopped running again and we've since been buying bags of ice to load into the ice basket. The warranty only being good for a year. Our refrigerator is the only Whirlpool appliance and it will be the last. Whirlpool have given me the run around and nothing they can do answer when I finally got someone on the phone after desperately trying for at least a week. We work hard for everything we have and trust that bigmanufacturers would at he very least stand by their products.

Immediately the new Whirlpool refrigerator's door would not stay closed and once closed would open. It did so manay times and of course the motor runs ciontinuosly when the door remains open. Food spoiled as a result of this. CES and their supplier had promised me on numerous occasions a new replacement Whirlpool refrigerator. I had asked to get my old Korean refrigerator back but was ignored. Whirlpool never showed up to deal with the issue when scheduled to do so. CES and their supplier all have said Whirlpool will contact me to replace the refrigerator with a new and Whirlpool never did.

This has gone on for over a month. All of the organizations concerned, particularly Whirlpool. havwe a total disregard for the health, safety, time and money spent by the consumer. Whirlpools advertising and their suppliers don't warn the consyumer of known problems with Whirlpool products and performance.

Estimated $78.00 in food spoiled. I have only been able to trust the new Whirpool refrigerator to non perishables over the past two months. Many extra trips on a daily basis to the market with gas at $3.25 per gallon plus loss of time.

I spoke to customer service again and received six apologies for my experience. I tried to negotiate with them and a supervisor and was told that the one year warranty had expired and that I was out of luck. If whirlpool is the last company on this earth that sells something I need I will not buy it from them. I am furious. Just to make matters worse my neighbor across the street has a refrigerator - same model - same age with exactly the same problem.

I am a single parent and I am very frustrated with this. I have complained to Lowes, the service people, and now I am voicing my complaint to the public. I feel there should be some type of protection for consumers when they purchase so called lemons.

The upgraded fill tube kit will cost approximately $90.00 and the labor for the repair $150.00. I have no estimate for the damage to my wood floors at this time.

The fire department was called because the smoke was so intense throughout the house. When they finally found the source of the fire and removed the refrigerator from our home, we saw that the hardwood floor under the refrigerator was charred (about the size of a dinner plate). Whirlpool said they would send a factory authorized representative but we would have to pay a $59.00 service charge. The fire department said there was nothing blocking the rear of the refrigerator, there was no dirt or pet hair and no obvious indication of a probable cause of the short/fire. Even if Whirlpool offered to fix the refrigerator at no charge to us, I couldn't keep it in my house for fear it could happen while we were away.

I now have my food freezing in the refrigerated area as well. I have 2 other refrigerators I use. One is 26 years old and I have NEVER had a repair and the other is 15 years old and have NEVER had a repair. I will never buy another Whirlpool appliance again. I paid $1800.00 for this unit.

I am so disgusted that the first major appliance I purchased, obviously from the wrong people, has had so many problems. They sent a repairman out at first who wanted to patch it, which I refused. Since he basically told me that it wouldn't keep the cracks from getting worse. Now they are wanting me to send pictures so they can decide whether or not to replace it....What jerks!!! It's only a year old, I can't believe Lowe's sells such trash. I've read on several websites that this problem has been occuring in their side by sides for a couple years, and they act like I'm crazy because I refuse to let them just patch up the problem. I think their customer service stinks, and I hope people complain enough that their productivity goes down. It's just so frustrating trying to get them to do the right thing.

I finally get a call from a different repair company stating they would be out today to fix the fridge. They did not have the part and when they called Whirlpool they were told there was no record of any calls from us. I called someone named Pat who is suppose to be a supervisor and she said they never sent it priority and to call her back and she would check into it. I called her back and got voicemail. She never returned my call. They are not willing go give me a new fridge which is what I requested.

When the service man arrived he tried to pull a dollar bill thru the gasket and said that it was OK. He wanted us to remove everything from the freezer. He then placed a pot of hot water in the freezer to help removed all the frost. He said that it should be ok. A few days later it was just as bad. A short time later we found that the ice cubes in the bin that were made by the icemaker was frozen into one big mess and there was a layer of ice on the freezer surface. I was the engineering manager for a high tech company and I figured that refrigerators were perfected by now. I sent another letter to Whirlpool customer service on the internet explaining everything. Two days later I received a reply that I should try service again.

A little while later I called to make a service appointment. I was told that the service man would be coming on Wednesday Sept. 7, 2005. On Tuesday Sept. 6, I found a message on my answer machine that said the service man is out sick and that I should call for another appointment. When I called I asked how many service personnel they had and the answer was 2. An appointment was set up for Thursday Sept. 8th,2005 On Thursday the service man arrived and I told him about the first service call. He looked inside the freezer and viewed all the frost buildup. He told us that a heater kit was needed and has to be ordered. He told us that he would order one and we should receive a call when it comes in. its over 2 weeks and I have not received a call back.

When I called service again and mentioned the heater I was told that this part is always going bad. I believe that there should be a recall because of a fire hazard and the part should be replaced with a properly designed unit. This refrigerator obviously never had a QC checkout. I sent several computer fax letter to Whirlpool corporation with zero response. My wife would be happy if we could get back our 28 year old GE refrigerator. We need a working refrigerator.

Suffice it to say that when I replace this fridge, or any other appliance, I shall not be buying the Whirlpool brand. BTW, I googled "refrigerator leaks water onto floor", and found out that one of the main causes is that the drain from the freezer can get clogged. Sure enough, the little pan that collects the water from the freezer had a ton of gunk in it. Another possibility as to why I have the water on the floor is that the seals are broken. I have to say that the seals on this fridge are broken and in pretty bad shape. What sickens me is that my parents had the same bloody fridge in India for about 25 years, and never once had a problem.