Whirlpool Refrigerators Reviews

I purchased a Whirlpool Gold from ABC Warehouse in Flint, MI, for $2099.00 before tax and it was delivered on 10/22/2010. Head-liner of inside of refrigerator has a crack about 3-3 1/4 inches long and the refrigerator is running more often. A repair tech came today, 10/14/2011, and did his job fine. He called Whirlpool and they stated to fix it with epoxy? The repair tech is ordering this.

We bought 2 Whirlpool refrigerators for our new home 5 years ago. The first ice maker died 2 years ago at 3 years old. The second has now died this month. We called the repairman in who told us that Whirlpool knew there was a problem with their ice makers, but because they did not cause fires, they were not recalled. We paid $480 later for items that should last at least 10 years, not 3-5 years.

I bought a new Whirlpool French Door bottom-freezer refrigerator at Lowe's in September 2010. I started seeing ice form in the bottom of the freezer compartment in July 2011. I cleaned it out, thought maybe the door had not sealed good. In a few weeks, it had formed again. I checked for leaks at ice maker. I noticed a condensate was also freezing on the back wall.

I purchased a Whirlpool Refrigerator with French Doors, Model No. GX5SHDXVD03. Within 1 year and 4 months, I had to replace the defrost control board. I spoke to Whirlpool's customer service, George ** said he was sorry for my inconvenience but that he refuses to help in any way because I missed the warranty period by 4 months. I spent $352.74 for the parts and labor and lost hundreds more in food. Do not purchase any Whirlpool products. I was told that the boards have been going out frequently.

I purchased a Gold Star Whirlpool Refrigerator from Sears which was installed on July 1, 2010. The freezer was icing up along seams, so sealant was used. However, now I noticed after 14 months that the interior refrigerator's lining is fracturing throughout the sides and bottom of the refrigerator. Not at seams but all over fractures, spanning 10" to 3" to 2" on the bottom and side of the interior lining of the refrigerator.

My mom got me and my children a new fridge side-by-side ice maker. We were hoping that since it was new, we would have it for a while, but 1 year and 1 month later, it is not making ice and changes temp for no reason. My fridge will, most of the time, keep cold; but then, there are those days that it doesn't.

After 1 year and 5 months, my old side by side Whirlpool refrigerator stopped working. The melted ice caused floor damage and ceiling damage of the floor under.

I purchased their washer, dryer, refrigerator, freezer, oven, and dishwasher. All were brand new when my home was built in 2006. Whirpool is the absolute worst home appliance company in both customer service and product. I would save my money and purchase any product other than a Whirlpool or Maytag. All of my appliances are a little over 5 years old and all have had multiple problems. Corporate takes the attitude of "oh well", pay for the multiple repairs or buy new after 5 years or less. I've never heard of "disposable" appliances, but Whirlpool has a full line of them! I would rate them less than 1 and just plain **!

The relay switch went out on our our side-by-side that got so hot the tech was very surprised it did not cause a fire. Because of the over heating of the relay switch, it burned out our compressor. This is not a recall part but they knew there were problems with it and for some reason they have a 'lottery' as far as who gets this part covered under a warranty. If we don't get this 'lottery' green sticker we not only have to pay for this part but also the compressor that it burned up. Oh, goodie $500+! Thanks for nothing.

I purchased a side by side Whirlpool refrigerator in December 2009. In one year’s time, all of the plastic shelving has completely broken. The repair man said that he felt like the plastic was substandard and to call Whirlpool but they said that we must have abused the shelving.

I purchased a Whirpool fridge five years ago. To date it has had 7 repairs. The latest round has lasted over five weeks and the expensive warranty I also bought is about to run out. The repair man is on his third repair and I haven't had refrigeration for five weeks. In the meantime they won't replace the fridge, and it takes two weeks between scheduled visits by the authorized repair man.

My side-by-side refrigerator leaks water. I find water on the floor but we can't find the source. When I called Whirlpool, they stated it's not under warranty, but we can schedule a repair appointment, I declined. I'm still looking for the leak. It's intermittent, sometimes I don't see water for a while. The last fridge we had, we had to get rid of it because the sides and front got too hot to the touch. I was afraid it would cause a fire.

I'm dissatisfied with Whirlpool Gold GSS26C4XXT00. I have had it for less than six months and have had 5 drawer break at the edge of the connection for the drawer and the tub. I would think spending $1700 for this unit, the quality would be much better. At this point, I don't believe I have any faith left in Whirlpool, nor will I suggest anyone purchase their products. This is a shame that they would let their products go this route. I have had three units over the last 30 years, and had trusted the brand name. Shame on your company.

I bought my fridge in late 2008 and I am already experiencing potentially expensive repairs due to what I believe is a defective design system, of which, consumers are having to bare the consequences for those who collected our hard-earned cash and delivered a lousy product! I saw so many similar complaints about the ice system on this fridge that I am almost positive that it qualifies for a class action suit and settlement. How about a collaborative approach to this since we have all suffered needlessly? Tell me what you think and if you are in on it.

I also have a side-by-side Whirlpool Gold Fridge purchased from Lowe's Retail Store, and I paid $1,480.00 for it. It is now 4 years old and I just noticed large cracks on right, inside part of the fridge. I called Whirlpool and got a runaround. Some lame guy said, "Sorry, nothing we can do for you".

I bought a Whirlpool larder fridge 18 months ago. It suddenly stopped working so we got a service engineer up who said there was no gas. He said it would cost 50.00, but with no guarantee it would work afterwards.

In June 2003, I purchased a Whirlpool Gold Conquest Side-by-Side satina finish refrigerator (Model Number: GAS6SHAXLL03; Serial Number: SP1452552). The ice-maker has always had freezing up issues which I never complained to the company about. It has made weird noises (nothing major) but was already out of warranty. I paid $1,600-1,700 for it. I did not have the money to pay for repairs and I am sure that the repairman would have never found the problem.

Whirlpool and their extended warranty is a ripoff! I bought a Whirlpool refrigerator not even two years ago. It has stopped working 4 or 5 times, causing us to lose all our food. When it is working, it makes an awful noise. I have renewed my contract with A&E due to the fact that the frig is a lemon; which A&E is a joke as well.

I purchased a Whirlpool refrigerator, model # ED2FHAX005, serial #SW1126490, two years ago. I have nothing but trouble with the ice maker. It keeps jamming up with frozen cube. While under warranty, I had it fixed but since then, it has happened twice more.

ED5PHEXNK00 Stainless Steel side by side Refrigerator bought in 2004, look out!

We purchased a Whirlpool refrigerator on 4/6/2011 - Model No. G17FVCXWQ00, SIN No. K01044078. Since that date, we have had many, many problems with the ice maker not making ice and jamming with ice cubes. If we use ice, then it will not make ice for several days. We had a service man come and try to fix this problem but the problem still remains. What can we do to get this problem resolved?

I bought a Whirlpool model GI7FVCXWY00 over and under refrigerator directly from Whirlpool through DirectBuy on April 19, 2010. The unit was a relatively high-end model (over $2,000) that came with a 12-month warranty. Thirteen months after purchase and 1 month after warranty expiration, the ice maker stopped working flooding the kitchen in the process. We called Whirlpool who recommended one of their authorized maintenance subcontractors (GuinCo) to appraise the problem.

New refrigerator was delivered on 8/5. I am having freezer problems; it forms ice particles in the freezer. I contacted Whirlpool and EBA. Whirpool said if the doors were put on by the delivery men from EBA, this could be the problem. If the doors were not put on properly, then they will charge me $125.00 for the call and service because it is not a manufacturer defect which the guarantee covers. I called EBA and they said it is not their problem. This has been going on for the last 5 days where no one would take responsibility for a LEMON refrigerator.

I bought a Whirlpool refrigerator in February 2010 GS5VHAXWY00 side-by-side door ice maker. From the beginning, when crushed ice was used, the dispenser would freeze up. I had to remove the container to defrost. The container will not go back in place.

I have a model ED20PK. The doors are rusting on the outside.

Our Whirlpool refrigerator had to have repair in less than a year after purchase. That was a bad experience last summer and I had to complain through every avenue I could find just to get the replacement part shipped to the repair shop.

We purchased a Whirlpool Gold French Door refrigerator with a bottom freezer in Dec 2009.

We had to buy a new fridge in 2000 because ours broke. Following consumer reports, we went with a side-by-side Whirlpool gold and was it pricey!

I have a refrigerator that was part of a recall. Now it will not be honored because it is already one year over the warranty period (it had a five-year warranty for parts). I only learned that my fridge was part of a recall after I searched for a Maytag repair shop; the recall page came across my screen, and I found out that everything matched with my fridge.

We purchased all Whirlpool appliances for our new house in September 2010. After the fridge was installed, we called Whirlpool because it took at least 5 or 6 days for it to cool down to temperature and we were hearing the motor running non-stop. The representative explained to my husband that this was normal. Our fridge has not been running properly from day one and now it's not maintaining temperature at all.

Whirlpool refrigerator Model#ED5GHEXNQ00 - a very small plastic piece in the ice dispenser shell broke - not allowing ice to dispense. This piece is not repairable according to Whirlpool. An entire new freezer door replaces this problem which costs more than 80% the price of the entire refrigerator.

I purchased a french-door refrigerator on Sept 2011. It has made a loud popping and vibrating noise since I purchased it. Finally, I went to Lowe's store in Little Elm, Texas and asked the sales people what to do. They suggested that I try to level the unit. I tried, but that didn't work. Finally, in May, the unit gets louder and louder. I visited the store again. They told me to call Whirlpool for the repair and gave me the number. I called; a service technician comes out and doesn't hear the sound because it's intermittent, and says that it seems fine to him, leaves and documents that fridge is working properly.

Bought a brand new Refrigerator and it was delivered Saturday, 25 Jun 11. It wasn't cooling and making ice. Manual says to adjust temp and wait 24 hours. I called the company to set up an appointment on Monday, 27 June, and they didn't have any appointments until 1 Jul, so they gave me a couple other companies to call on my own. I called and have an appointment for today, 28 June between 10-noon.

All of my complaints to company's customer care service department has fallen into deaf ears, even when they have changed many parts and charged us heavily. But still, we are facing several difficulties with our refrigerator. There is no cooling. I will suggest that nobody should buy any Whirpool products. Even I will also file a suit against the company if there is no quick response. I hope that if, at all, the company cares about its reputation, you would take necessary action.

In 2009, I bought a $3,000 Whirlpool Gold French Door refrigerator from Lowe's. In the first week, the ice maker stopped working. A repairman for Whirlpool was contacted, but was too busy (no doubt) to call us, or ever make his appointment. My wife contacted Lowe's, who made a complaint to Whirlpool on our behalf. A different repairman was sent out, and told us that Whirlpool was having a serious problems with this model (GI7FVCXWY01).

They suck. A three months fridge broke and they can't fix it till five days from now. I am eight months pregnant with four kids and we have no food in the fridge.

Gee, I thought I was the only one. I bought a Whirlpool side by side, also from HHGregg. I was at work, when it was delivered, so I didn't see it until I got home, or I would have told them to put it back on the truck. The doors did not meet, and one was lower then the other. Of course, they wouldn't take it back or replace it. It took 2 weeks to get new door gaskets (though it was working), then 5 more weeks to get new doors and, 4 visits by repair. Finally, a repairman with enough pride, to actually straighten it out.

A Whirlpool refrigerator model W10179974A has an electrical relay with unit number W10136414 that has been defective three (3) times while the product is only 3.5 years old.

I purchased a Whirlpool refrigerator/stove/microwave/dishwasher from hhgregg. When the refrigerator was delivered, I noticed the refrigerator door did not fit properly and asked the delivery man about it. He told me it would "settle in" in a few days. Five months later the refrigerator quit cooling. All food had to be trashed so I called hhgregg and they asked me to call a repair company. The repairman said the door was bent. They ordered a new door and it took six weeks to show up so it was six weeks without a refrigerator! The door finally arrived and had a dent in it. Hhgregg and Whirlpool deny any responsibility for the loss of food or inconvenience. Whirlpool will only let you complain once. They have your phone number and the second time you call you go through the "20 questions" and then get a busy signal. I guess I would do the same if I manufactured junk. Don't buy Whirlpool from hhgregg! My food in refrigerator had to be trashed twice. Once after the initial failure and again before the replacement (dented) door arrived. We lived out of an Igloo Cooler for almost six weeks. Whirlpool nor hhgregg could care less.

I had a service call scheduled through Whirlpool. The repair person didn't show up the entire day nor did anyone bother to call with an update. I called the 800 phone number to try and get an update. I was told the local dispatcher would call me right away. That didn't happen either. Additionally, no one called to reschedule the service.

The refrigerator has been a problem from the start. The shelving has been broken several times. Some areas freeze food. It developed a water leak that ran across the kitchen floor creating a hazardous condition on a ceramic floor. The inside lining has a crack which cannot be fixed. The refrigerator is 16 months old.

We had experienced a lot of trouble with the ice maker and there was water in the freezer's door. Lowe's have tried to help me but it is up to Whirlpool. We have had a repairman out five times. They replaced the freezer door and looked at the ice maker each time and said that they could not fix it. Now, the warranty is up so they will not come without a service charge. The ice maker will not work at all!

I bought a Whirlpool Gold French Door Refrigerator in August 2009 at Rosner's Appliance Center in West Palm Beach, FL. The first month I owned the refrigerator, I started building up frost in the freezer. I called for repair. The repairman came out and told me I had to keep the humidifier on and that this is what happens with French Door refrigerators, they tend to frost up. I was not happy with that answer but continued on with my refrigerator. Then I noticed that my ice maker was not working correctly, I emptied the tray and tried again, but it never seemed quite right.

The refrigerator caught fire and the smoke alarm set off. Had I not been home, damage would have probably been out of control. I traced the smoke to the bottom of the refrigerator, pulled the unit out from the wall, pulled the cord and cutting the power off to the unit. Whirlpool called and they said the unit was out of warranty. The repair people stated that the control to activate the compressor burned and this was not the first one they had seen. They replaced the unit with an older style and billed me. Whirlpool has recalled its other brands for this problem, but refused to do anything about its Whirlpool brand. Same problem. I have retained the failed part. Photo and copy of invoice were sent to Whirlpool, but nothing was heard back from them. I should be reimbursed for this failure, food loss and cleanup required. I think it's about time that Whirlpool steps up, recall these units and repair all of them.

KitchenAid (Made by Whirlpool) KTRA22ELSS01 Stainless Steel Refrigerator (Terrible Product)!

I have a model # 106.53552202 side by side refrigerator. Since the first year, the ice maker has been having problems. Two to three times, the inside the door clutch broke and Sears came out and did the work under warranty. We just missed the 4th time which is supposedly the time that we get a new refrigerator, compliments of Sears. Shocker, huh?

This huge expense was prompted by the sudden demise of my 15 year-old Amana refrigerator, along with various warnings of the impending failure of the other appliances listed here. The refrigerator we chose (Model $ GSF26C5EXW00) is reportedly a very new model, and is apparently no longer sold by Lowe's due to the large number of consumer complaints, repair issues, etc.

I purchased Whirlpool fridge with ice/water in door in 06. The chute for ice dispensing has broken and does not open or close. The problem is a tiny plastic hook that holds the pin in place to open and close flap. It is about .0003 cents worth of material. The cost to fix this is a totally new door approximately $700. The component cannot be replaced! Poor design and engineering.

I bought a beautiful sateena finish 3-door refrigerator, but I want to purchase a stove in the sateena finish but Whirlpool does not make any. I wanted my kitchen with all Whirlpool appliances.

I purchased a Whirlpool Gold Refrigerator late summer this year. When we eventually got the stickers off from the manufacturer that is on the face of the refrigerator, a discoloration can be seen. We only used dish soap and water. It literally took several sessions of 1/2 hour or so to get the glue off. First and most importantly, why in the world does the manufacturer put a sticker on the face and one that is nearly impossible to remove. Secondly, the glue caused a discoloration. This should be the manufacturer’s fault not laid on the consumer as always that we shouldn't have used that dish soap.

1. complained about 250 liters double-door refrigerator, door falling off on 05 Nov 10 at whirlpool Call Center. Was told service engineer will report at 1200 hrs on 07 Nov.

I bought a Whirlpool refrigerator top freezer model and 4 years later it started leaking water at the inside wall. Now I always have to put a plastic bowl to catch the dripping water. Everyday, I have to empty it out because when it's full or else, it becomes a block of ice. The service repairman said that it's a model defect and can't be repaired. However, Whirlpool won't do anything. I won't buy another Whirlpool product,

We bought a Whirlpool side-by-side refrigerator in June 2006, and within three months, it didn't work as the refrigerator is not cooling. We called Whirlpool and they came and replaced the thermostat. Good thing we had a warranty. It didn't work again in November 2009 so we called ANE Service. They came in and instructed us to turn it off for 24hrs and then turn it back on.

I don't know what can be done but I am very upset as there is no customer service at all. All Kad and Cody want to tell me is that the warranty is finished which I am aware of. I would just love my fridge to work the way it should. Can you please please help me on this issue?

We purchased a Whirlpool Gold Conquest side by side refrigerator in late 2002 Model #GS6HAXLB03. We were planning to remodel our kitchen soon and thought this would be a good choice to replace the one we were using.The remodeling has never taken place and the Whirlpool remained as a second fridge in our basement. The ice maker and water dispenser have never been hooked up. This refrigerator has had very little use and was mainly used for extra storage.

I purchased a Whirlpool refrigerator in June 2010. Since then, I have had to place 2 service calls. One for faulty circuit breaker and one since the ice maker and water dispenser broke. In my contacts with Whirlpool, I explained that I felt my appliance was faulty, since it has broken 2 times in 4 months. I requested that they replace it or add an extended warranty to it. They refused to accommodate either request. I do not feel that I should have to maintain an appliance that has come to me faulty!

I purchased Whirlpool Gold 3 door refrigerator in 4/09. Since that time, the ice maker was replaced 3 times. The vegetables in 2 vegetable drawers froze. The bottom freezer developed severe frost problem. Now, water is dripping out of the ice dispenser, down the front of the refrigerator. That was a total of 12 service calls. Whirlpool states there is nothing wrong with this refrigerator. It had one problem after another. I purchased extended 5 year warranty and now the local service providers won't even come out. It’s a very expensive purchasing mistake. What is a consumer to do?

Yes, the compressor starter switch and protector also caught fire. Thank God we were home to unplug the fridge. Here is the premeditated catch from whirlpool. You cannot buy just the switch needed; you have to buy a package of 6 different switches in which only one fits your fridge. The same part package is used for all their fridges. The cost in Canada is $89.99 although I found the switch alone on eBay is for $5 if you buy ten. The repairman told me it is happening all over. Yes, a premeditated repair problem because my inspection of these made in China switches shows real primitive contacts and they call it a relay, not to my standards. I will spend $50 and file small claims and serve Whirlpool for repair, filing charges and food loss. It will be cheaper for Whirlpool to pay us back than to send a lawyer but then again corporate America is getting anal when it comes to business and public relations.

I bought a floor model side by side Whirlpool refrigerator in March 2008. It worked great until June 2009 when freezer quit working. I called about the warranty and of course, it wasn't any good after March of 2009. Repair guy came out and put on a part that he thought would fix the problem and it worked okay for a couple of days then started over with the same problem of not being cold or making ice. I had to replace the whole freezing mechanism at the back of the freezer. Total cost for parts and labor is $500 which is what I paid for it originally.

In April of 2009, I did a total remodeling of my kitchen. In doing that, I purchased a new Whirlpool Conquest side by side refrigerator. Within two months, I noticed a crack in the top shelf. I have removed the shelf, discovering that the entire plastic border of the shelf is cracked, leaving no support structure for the glass center of the shelf. I removed the glass, cleaned all surfaces and used appliance glue that I used to secure my dishwasher to the new granite counter-top.

Since then, twice it has malfunctioned and a complaint was registered with Whirlpool. The service engineer came and attended to problem on both the occasions. Again on 19/09/2010, same problem resurfaced third time. The problem with the refrigerator is that water is leaking from the front and spoiling whatever is kept inside.

Around September 1, 2010 my older model Sears Kenmore refrigerator's icemaker malfunctioned causing a huge flood and thousands of dollars worth of damage to my home. I reported the incident to my American Home Shield rep who had difficulty finding a technician to repair the fridge. All of my food had been ruined and had to be discarded. Temperatures were over 90 degrees for days and I had no way to keep food cold for my family.

I purchased a new Whirlpool refrigerator from Lowe’s in May 2010. In August 2010, I noticed the shelves were cracking. I took them out to look at them better and then I saw that the liner in the back was also cracking. Whirlpool sent a tech out to check the cracks. They sent new shelves but refused to either replace the back liner or replace the refrigerator. Whirlpool wants to put epoxy in the cracks. I do not want patches in the liner. I bought a new refrigerator and would like for it to be new or else I could have kept my old one.

We bought all new appliances at Lowes in Marion, N.C. three years ago this August. There are three people in my household and we eat out most of the time. My side by side Whirlpool model#ED5VHGXML10 SS#**6.5 cubic feet started acting up around May of 2010. It was freezing up with lots of the chunky white ice on the outside of the ice maker. We would chip the ice away and it still wouldn't let ice fall down into a cup. When I would open the freezer side of the refrigerator, it would rub against the large clump of frozen ice and fall onto the floor. So, I called the service rep that the Whirlpool 1-800 number recommended my area.

I purchased a Whirlpool fridge July 17, 2008 from Lowe's in Crestview FL. It is model # GS5SVAXB00; Serial # SW2124410. This is a side-by-side model with ice/water in the door. The ice is made in the freezer section but drops into a container/dispenser that is actually in the door itself.

I purchased a Whirlpool refrigerator model W8RXNGMWD in Nov 09. Within the first 6 months, the refrigerator developed large bands of discoloration on both black painted sides. The Whirlpool technician said it was a defective sheet metal from the factory that was having a corrosive effect on the paint. The defect is highly visible and makes the appliance very unsightly. Whirlpool refuses to address the problem, calling it a "cosmetic" problem. I am very disappointed in Whirlpool and will never buy one of their appliances again.

This is regarding Whirlpool refrigerator (model GR9SHKXMB, year 2004). This is not a complaint about any individual, but about the design/function of the product. The refrigerator door has a plastic base with a molded-in hinge socket. We have not abused the door, but the plastic part broke and the door is falling off. Whirlpool does not show this part on the exploded door diagram, and they list the door at $663!

The refrigerator door on my side-by-side Whirlpool Refrigerator (Model ED5FVGXSS) started making a strange sound when opened. Upon further inspection, we noticed that the plastic door bracket was cracked. How does that happen? Come on 2.5 years old? There is only three of us in the house and we eat out 3 times a week. We're talking very low and extremely gentle usage here. Nevertheless, having purchased an extended warranty insurance policy through HHGregg. We assumed it would be covered.

Ever since we had this thing, the crushed ice dispenser will just sit and and make a clicking noise and every once in a while, drop a piece of ice. You have to open the door and put your finger up were the ice comes out and push it around to try and make it work. It is very aggravating to say the least. I wish someone could fix it for us.

I have a Maytag Plus refrigerator. The one night I smelled something like burning, I noticed that it was coming from behind the H2O dispenser. I took off the plate and noticed melted plastic. I touched the melted plastic and immediately a rather large fire started. With two kids under the age of two years old in the house, I was concerned.

The refrigerator warms and spoils our food. With food spoilage and odor, I would not recommend "Whirlpool" products to anyone.

I purchased a Whirlpool Gold refrigerator GD5NVAXSYO3 from Sears, in door ice/water. After 18 months stopped making ice, 24 months into purchase the water is shooting out the back of tubing entrance into freezer causing wood floor damage on a new home no less. I repair commercial refrigeration as part of my employment. I knew worst case possibilities could be water damage. This is the first ice maker in a fridge and first for in-door water/ice. Horns and whistles seem to break easy and cause head/heart ache. $1800 the most I've paid for any refrigerator. It seems to me they should warranty minimum 5 years on these types of parts, circuit boards/infrared sensors what a joke. I'm never buying whirlpool again. I really don't know what brand is a quality brand. They seem to be making throw aways these days but it should last longer then 24 months.

We purchase a whirlpool refrigerator in 06 from appliance direct here in town. Here it is not quite 4 years old and they are telling us that the part we need for the refrigerator which is the control panel will cost us $486.00. Anything else would be covered the evaporator, the dryer, the condenser but he couldn’t guaranteed us that was the problem why would we spend that kind of money not knowing if that would work.

I spent over $1800 on a Whirlpool Gold side by side refrigerator/freezer over a month ago. It was delivered with far less shelving than the space in the unit required and I spent over $125 to purchase an additional glass shelf for the freezer and a large shelf for the inside door of the refrigerator. I thought this was egregious to begin with, but wanted to optimize the use of the appliance and spent the money anyway, I ordered the parts with the assistance of customer service.

On the "rebate weekend" in May 2010, we purchased a Whirlpool side-by-side refrigerator (Mod. # EDSLVAXWOOO, Ser. # HR00454783). We have already had a certified repairman out twice to service our refrigerator. He actually told me that new fridges are intentionally manufactured to last only 10-12 years! Job security? The first trip, he squirted clear silicone around the freezer door to make it seal better. The second time, he worked on the ice maker. The ice maker still drips water constantly. The ice maker (set on cubes) spits out everything from full size cubes to crushed slivers.

Well, for the last 3 months my food had been getting spoiled in the fridge. But the freezer is working fine. The fridge is not getting cold at all even after I thawed the fridge for a whole 8 hours and left the door open.

This is about the Whirlpool refrigerator - side-by-side model # GS465LEKS0. The incident sounds very much like what happened to Cecilia of Byron, IL (July 2010), except I wasn't in the kitchen when it happened; I was sleeping. My cat woke me up at 5:00 a.m. The house was full of smoke. I ran downstairs to find that the smoke was coming from the back of refrigerator. I flipped the circuit breaker and the smoldering slowed and eventually stopped. The appliance serviceman who came (not Whirlpool) said it was the worst motor burn up he had ever seen in a fridge.

We purchased our Side by Side refrigerator on 09,1995. Still working great, but the two side by side doors are showing specks of rust. The rust is most evident around the area of the ice maker, showing also under both handles on each door. I've been very careful to only wash the refrigerator with a mild soap, but now, the rust is spreading rapidly on both doors. The refrigerator is no longer new but the exterior is looking pretty bad. Could someone please help me?

We bought a brand new fridge in 2005 model #GS6SHEXNB, serial #0000159607, Whirlpool Gold. We also bought the extended service plan. We have had our fridge worked on 6 times since we bought it for the same problem and 1 time for an ice maker problem that is also not working again. They are giving us the run around and no help yet. We just bought a cheap fridge for our garage because we lost food and very upset. What can we do? We have had this problem since we’ve owned this fridge, help. We had lost money that we spent on another fridge and a lot of food aside from the inconvenience.

I replaced my old, still functioning 18-year Kenmore side by side with water indoor 5 years ago and moved it to the garage. I kept waiting for it to break but it just kept going. I lusted after a new updated looking fridge and bought an expensive beauty. Well, it broke this morning. The compressor is damaged and it is one-month and 10 days out-of-warranty on the compressor. Nice, well, I didn't buy the extended warranty. I do not want to reward Whirlpool for their poor quality by purchasing another. But they seem to own everything. The USA is beginning to look like Russia in the 60's where there was only one choice in product line. They make garbage if they have to buy something. It doesn't matter.

Whirlpool freezerless fridge consumers, stay away! I have now been told by 2 independent Whirlpool warranty technicians that the evaporator cooling coils fail at 3 years or less with regularity! These were also manufactured under the Woods company until their bankruptcy/sale to Whirlpool in 2009. The evaporator coil part, when formerly sourced by Woods, was $150 (CDN); Whirlpool's new price for the same part is around $400 (CDN)! With the labor added in this, it makes any repair unfeasible. Is Whirlpool trying to make these troublesome fridges go away by having consumers abandon them on the first repair?

I purchased a side by side Whirlpool Fridge on May 9, 2007 with model number ****. It has not functioned efficiently since purchase. I have had multiple service calls yet it does not stay cold and had spoiled food to be thrown out on many occasions. The repairman said that the compressor is inefficient. This appliance is a lemon. I feel that Whirlpool should make good on a lousy product.

We purchased our side by side refrigerator 7/5/09 Model #ED2Khaxvto1 S/N HRY 2659791. We have had service on the ice maker and it now has become a hazard. The ice clogs in the delivery chute, the ice froze in a clump and then leaks on the floor. My 79 year old husband slipped in a puddle caused by the leak. Also, often an ice cube breaks through and falls on the floor. Melts and leave water on the floor without us realizing it. I want an ice maker. What are my options?

We have purchased a Whirlpool F300 Protton DLX 250L Refrigerator , Piano Black from Air Care Electronics, on July 29 and since then, we are complaining to the above shop that our fridge is not cooling. After a long waiting, one gentleman came from the service center and rectified and connected the wires of the thermostat.

I bought a Whirlpool Conquest on February 6, 2006 and it arrived scratched from the warehouse of the place I bought it. I was sent a new door with new Whirlpool label or symbol on it. I was told I was going to be sent one but never got it. Since we've owned the fridge, the relay switch has gone the electric eye on ice maker. The ice maker, itself, twice and part of the handle of the fridge had been falling off since 2007. I have had it serviced so many times that as if I have paid for the fridge over again.

We purchased a Whirlpool refrigerator in January 2010 and it was delivered in February. The first day, we could not get water or ice out of the dispenser. I had that fixed, but missed two days of work (1 for checking our the problem and 1 for fixing). Next problem, I wake up one morning, a month or two ago, to a puddle of water in my kitchen, under the fridge, and running into a closet so I called for service again. A technician recommends getting a new fridge (missed another day of work).

I got hurt on the job, cleaning the refrigerator. I needed to get ice for my residents. The ice would not come out due to it being stuck and frozen at the bottom inside of the machine. It has a button on the side to lift it up. I push the button in to lift it out. When I proceeded, the plastic container fell off causing the metal sharp object that was in side the container to stab me in my left eye, due to the container being frozen at the bottom.

I bought a fridge of Whirlpool about 10 days ago but when I brought home it was not working. I complained at customer care but they are not paying attention and postponing date of replacement day by day. They are very lazy about this. It's been already 10 days and they are saying that it many take some days. It's the worst service of them. Please help me in this.

I purchased a Whirlpool refrigerator from Seidman Appliances in Chester, PA on 4-09-10. By early June, the door gasket on the top corner was not sealing properly. I called Seidman, and they told me to call Whirlpool to have someone look at it. Seidman could not repair or accept a return, unless authorized by Whirlpool.

On March 27, 2009 we purchased all of our Whirlpool kitchen appliances at Lowe's for our new home and moved in on April 9, 2009. On July 2, 2010, I returned from an out of town trip to find my refrigerator and freezer not cooling. My husband called Lowe's and was told that since we were slightly over the year from purchase date, we could come in and purchase a new refrigerator, or call an appliance repairman they recommended, at our expense.

This morning my dog barked in the kitchen as something popped in my kitchen. He was looking towards the fridge. I smelled electrical and saw smoke. I got my dogs out and called 911 and they came and said that my fridge was on fire and they got it out. They said that there are many of these and it is a company problem. I have contacted the company and had not replied. My insurance company said that it is Whirlpool’s problem. My house smells awful. Thank God, I was home! I bought all new Whirlpool appliances in 2004. This is the model number **** and serial number **** .

We purchased a Whirlpool Conquest Refrigerator because we wanted water and ice in the door. It can be switched to crushed or cubed ice. I prefer crushed, but after several weeks of using the crushed ice, it clogged up with large chunks of ice and the ice bin in the door could not be removed to unclog it. This happens every 10-14 days. Every repair man who has been out says that this happens as long as you use the "crushed ice".

My refrigerator (bought in January 2009) stopped working. I called on 05.07.2010 service in The Netherlands. The service man could come just on 07.07.2010 (is around 28 Celsius degree outside), so on the third working day. I asked about time but service said 8-18. I explained that I am working 70 km outside of Groningen so I have to take free day if I don't know what time the service man will come. The only answer was half hour before I could be called. I asked at least about one hour before, but that was not possible. I asked if any other service can be offered. The woman said that they will call me back. That never happened. At the end I had to take a day off.

First repair under warranty was on June 24, 2009 - 3 months into ownership.

We purchased a Whirlpool Gold refrigerator (freezer on the bottom) model # GB9SHDXPQ02 2 years ago and the defrost control board stopped working causing my freezer to fill up with frost and my refrigerator to stop working. Everything spoiled. It cost just under $300 to repair. Now I have a new problem as there are ice drippings coming out of the back panel that is located inside the fridge and I have heard popping sounds. I called Whirlpool and they said they need several calls/complaints on file before they will consider reimbursing or replacing. This is very frustrating. It will cost $80 for them to just come out here. My last GE refrigerator lasted 20 years with no issues.

I bought a Whirlpool french door refrigerator/freezer and dishwasher at Sears on May 31, 2010. I picked up the refrigerator on June 3rd and installed it. The ice maker was DOA. I called Whirlpool (stupid system) and got a woman that seemed to be reading the same information as I had. It says 24 hours to make ice and I was at 20 hours. She would not set up an appointment. On June 6th, I called back in and scheduled a service call. It was for Thursday. The tech was there less than 60 seconds and said that the ice maker was bad. He would order one and it would take about a week.

I purchased a Whirlpool gold side by side refrigerator one year and four months ago at HH Gregg. The ice maker is no longer working. I called a repairman and he said the ice maker is bad and we need a new one. Total cost of new icemaker is $175. Total cost of new ice maker, installation and service call - $300.

Friday, June 4th was a great day for us to be home all day. Around noon, my daughter came running upstairs to tell me there was a horrible smell coming from our kitchen. At first, I chalked it up to freshly laid manure in a house behind us, but she told me it was not that kind of smell. It was a burning smell. I ran to the kitchen and immediately knew that something bad was going on. I smelled in and around all the appliances along with the cabinets and quickly pinpointed the smell to our Whirlpool Side-By-Side refrigerator (just 6 years old). Just then, we heard a lot of "popping" going on (like little firecrackers) so I had my daughter grab her brother and told them to wait outside in the front yard. I ran to grab the fire extinguisher and set it on the kitchen table while I called my husband. He had me turn off the breaker switch and call a neighbor to come help me move the fridge and unplug it. He rushed home and immediately called Whirlpool.

This is a follow up to my posting on Joe of Fortville, IN (May 9, 2010). Whirlpool has replaced my Jade with a Jenn-Air brand new unit. I was assured the drip pan is not on the bottom and no longer a problem. The new unit appears to be a bit smaller (1 cu ft.) and has one less storage bin. But hopefully all the repairs are behind us. What was interesting was that the install crew told me they keep replacing these all the time. Still out lost food and a repair bill of $450.00 for a defective designed unit.

The refrigerator gets really hot on the outside and is no longer cooling. I've seen all the complaints against whirlpool, so I'll just buy a new fridge, not a whirlpool though. I've never had an issue with a fridge; even the old ones seem to just keep on working.

I purchased a Whirlpool Conquest stainless steel side by side refrigerator in 2002. The ice maker in the door style had to be replaced eight times and it still did not work correctly. Whirlpool suggested I buy ice trays (wish I had known before buying a refrigerator with an ice maker, I would have saved some money). I was supposed to go out of town on vacation on Monday and leave my three dogs, four cats and parrot at home with a visiting pet sitter. I cancelled the trip and I am so thankful.

We purchased a refrigerator about a little over a year ago. During this year, we have repaired the same part about three times, and now it has broken again, for a total of four times. The refrigerator is not cooling and produces pretty loud clacking noises constantly. We’ve tried calling them to schedule service repairs, hoping that it would solve the problem. After a year of this daily routine of calling every few months, we have grown tired of this. We sent them a letter, complained, and called their customer services just about a million times, hoping to get a satisfied answer, but none of that prevailed. Even now, our refrigerator (the same part) is continuing to break down.

Model GD5RVAXVY. Loud buzzing hum from refrigerator that changes volume at times but was present when the refrigerator was running and could be heard outside the kitchen. Not being able to stand it after a few weeks, I took the covers off the inner works at the bottom. The condensing line metal grid was touching against a support brace at the bottom of the refrigerator - metal to metal. I put in a couple of small pieces of foam and the problem cleared up. How do you put a price on freedom from noise? How do you get service when a refrigerator makes too much noise? Many consumers would not be able to diagnose the problem and develop a solution. Neither would they find it easy to obtain a warranty service call and fix or so I would believe based on past experiences. The problem in this case was quality control or a design flaw or both.

I bought Whirlpool gold series fridge. The door always makes a sound when we open or close. Also, looks like it consumes more power.

I have a 4-year old Whirlpool refrigerator that makes a lot of noise and leaks water into my fridge. The food is frozen and I had to throw everything away. This is the third time in one month. The fan makes a loud popping sound. I opened the fridge and water was just pouring down from the freezer as if a hose was turned on. The water builds up and flows over and down the insides of the freezer. Many of the techs that have come to replace it say this happens all the time.

I have a Jade 48-inch built-in refrigerator, installed on Jan. 2006. Jade was bought out by Maytag and then by Whirlpool. This unit has an evaporator drain tray that has been replaced five times, four of which were replaced under warranty. It is clearly a defective design. (I am a well known Aerospace engineer). I have researched this tray and find that is was used in a number of refrigerators, like Dynasty, Dacor, Jenn-Air and Jade. The tray is on the top of the freezer side and the way it is designed, water has to flow uphill and very slowly. They assume static pressure will force the water out of the tray. The drain tube is also heated, but only part of it and water flow can be so slow, the water turns to ice and the drain gets totally blocked.

The refrigerator I purchased in 2001 caught fire causing smoke damage in my home in South Carolina. It was purchased in AAFES at a military base in SC. The serial # SL3629933 and model # ED5FTGXKQ00 were not on the recalled models list labeled by Maytag as needing repair. It is unacceptable that a 9 year old appliance would cause such a hazard. No response has been received from Whirlpool.

Our Whirlpool Gold refrigerator is only 4 years old and it has already been serviced five times. The ice maker broke. I will never buy a Whirlpool again

I purchased a brand-new 25-cu. ft. Whirlpool refrigerator (in the box) from Appliance Direct for $997.77 plus an additional $149.99 for a four-year warranty. The refrigerator was delivered to our home on April 17, 2010, and it appeared to be working. My wife and I left for Miami the morning of April 19, 2010 and returned home at 8:00 PM, April 24, 2010. The food in the refrigerator section of our refrigerator was spoiled.

I purchased a new Whirlpool side-by-side refrigerator at Lowe's in July of 2004 for around $1000. In March of 2009 it quit working. I called for repair, thinking it was the compressor, which was still under warranty. The repairman from A&E said it was only a relay, but it cost me $300 for the service call and an additional 1-year warranty.

I had to replace part w1089703 evap fan motor in Aug '09 and now on 4/10, I had to replace the same part again on a refrigerator purchased new on 12/8/08. Old one is worth $800. The last bills were $60 parts and $125 labor. I intend for Whirlpool to repay me $200.

I purchased a Whirlpool refrigerator in Bangalore one month back on 20th March 2010. I did not open the pack and brought that to Hyderabad, which I opened and noticed a dent on the upper door of the fridge. I complained twice to call center. One of the mechanics told me that they will replace the door but second time, another person called and was telling that dent problem cannot be solved. I would request you to please consider my request and help me to get my door replaced.

I was cleaning my fridge. I took out a glass shelf and put it in lukewarm water to rinse off. When I went to lift it out, it literally exploded in my face. The shelf is now in thousands of tiny pieces of sharp glass. In my 62 yrs I've washed many fridges, and used hot water, and never ever encountered a problem. Luckily, I was wearing glasses. I had pieces of glass stuck in my hair, facial skin, clothing, in my dogs' fur, all over. My bamboo flooring is now scratched since I keep finding tiny pieces underfoot.

We purchased Whirlpool refrigerator (model ED5VHEXVQ01) on July 23, 2009. In March 2010 a shelf broke. When we removed the broken shelf we realized the other two shelves were also on the verge of breaking and the inner lining of the refrigerator had numerous cracks. I called Whirlpool since it is under warranty and they sent a repairman. He agreed on all the defects and told us that liners cannot be replaced and that Whirlpool would probably want the cracked walls taped. This is exactly the response from Whirlpool. They will allow the repairman to tape over the cracks in the liner and will send new shelves. Since I am of the opinion that there is a good chance more liner cracks will develop and feel that I do not want a new refrigerator that has tape all over the inside walls, I let them know I would like them to come up with a better suggestion.

Bought new fridge. 2weeks later fridge had bad fan motor. Part replaced with-in 2 weeks, no reimbursement for lost food. 10 months later, fridge goes out again, burnt thermostat. Fridge fixed again in 8 days. No reimbursement for food again. Is this right? Less than one year old breaks down twice. Several hundred dollars of food wasted and my response from whirlpool -sorry.

Over ten years ago, I was told Whirlpool appliances were great, one of the best on the market. The prices are expensive compared to some brands, but in the long run, they last. On July 23, 2005, I purchased a Whirlpool microwave, within 1 year, the door jammed and I was unable to open that door ever again. I threw it away.

I purchased a Whirlpool Gold Refrigerator Model GI5SVAXVQ00 in April 2009 from Lowe's. On December 30, 2009, the unit started freezing everything in the refrigerator compartment. The outside temp was set at 38, the inside temp was 22. It froze everything, New Year's party stuff and dinner. Lowe's repair team contacted a local service tech (one I trust) and they did the first repair on Dec 31, the second repair on Jan 2, 2010. On the 3rd visit on Jan 14th, they had to order another part. I was told a few days and then nothing. I called the service tech and was told it would be out of stock for weeks.

We bought a new Whirlpool refrigerator, and after only 40 days, it went out. I called Whirlpool, after waiting a week, they sent out a repair tech and he determined that the circuit board was not working, so he ordered a new one. But because this was a new model, the part had to come from the factory (seems Whirlpool sends out new models before they send out replacement parts). We waited 12 days, the tech showed up again. Guess what, it was the wrong part! So he had to order the part again and we have waited another 9 days so far, and still no news from the repair tech. So I finally called them and they told me they are still waiting for the part from Whirlpool. Do not buy Whirlpool refrigerators. They are junk!

My refrigerator ED27PQFW02 stopped cooling. My husband says the compressor felt hot. I urge all of you, with fires, melted wiring, smoke, injury to immediately contact The Consumer Product Safety Commission, even if you no longer have the fridge. Someone could be in danger and only 44 fires were listed at their site for the Maytag model with similar problems. There are more of these listed here. You could get a safety recall. Fridges used to last. Whirlpool was my brand. No more.

The Whirlpool refrigerator model FRT18HS6DW4 is poorly built. The bottom door constantly becomes misaligned. Service techs have tried several different fixes such as trying to twist the whole fridge frame, adding washers to the bottom hinge to "jack the door up" just a bit and modifying the middle hinge to shift the top of the door slightly.

I bought a fridge in 2008. Early 2009, I noticed a rust on the water dispenser. While it was still under warranty, I called. They sent out a person to check it out. I was told the rust is from the old pipes. They did a copper repipe. Still there's rust. Repipe plumber said it's the fridge. Whirlpool said, "No way." Plus, it is out of warranty.

The compressor and the relay on a 5-year old Whirlpool refrigerator went on fire overnight inside the refrigerator. I smelled and saw smoke, but it wasn't until I hired an electrician to come over did he find key wires completely burnt black and fried to a crisp.

I bought a Whirlpool gold refrigerator from Lowe's late October 2009 and it was delivered a few days later. It worked for the first few weeks. Then I took a 3-week vacation and it surprised me when I got home. The refrigerator had completely stopped working. All the ice melted and everything inside (pork, chicken, sea food, beef, ) were spoiled. The liquid mixture filled up the bottom of the refrigerator and soaked my hardwood floor in the kitchen. The floor was stained and distorted. The kitchen smelled terrible. I had to throw away all the food and work hard to clean up the huge mess.

The strip between the doors of the refrigerator and the freezer is extremely hot to the touch (Model # ed5fhewmb10, serial# sr0436672).

I purchased a Whirlpool refrigerator in 2007. It was new and in two years, stopped cooling and ruined food. No warning, it just died. I called a repairman and he said there was nothing that could be done. The compressor runs but doesn't cool. I paid $1200 for junk. What happened to the Frig's lasting 10 years plus? The product quit working. Had to purchased a new one. This should be a class action considering we as consumers pay about $1000 each for this. How many people out there have lost money because of this one year limited warranty change? This shows that they know their product is flawed.

I am a disabled person who is wheelchair-bounded and I live at Casadevida, the physically handicapped housing unit. The housing manager Mathatia had ordered the new one about year ago but it broke down more than twice and the repair man has gave up the fixing it. However, I had to throw away all the food from the broken Whirlpool refrigerator; hence I've claimed two hundred dollars for the food loss but I got denied. However, the replaced new one worked fine. That would be decent. The new replacement broke again and then fixed it, but now it's totally broken that not even fixable. The capitalist who is the owner of the company has ever considered the inconvenience of torturous ordeal I, whom is on wheelchair, have to go through.

On Saturday, January 9, 2010, we were getting ready to leave for the day when we smelled burning wires. After investigating, we realized it was coming from our Whirlpool side by side refrigerator (only 6 yrs old). The kitchen was filled with black smoke. So I did some research on the internet to find numerous complaints on this problem, the relay switch burning. I am in the process of making a complaint to Whirlpool also. We bought a new one. I cannot take the chance on this make and model again. I'm very disappointed.

In 2003 we purchased several Sears kitchen products for a new home: refrigerator, dishwasher and gas stove. So far no problems to report with any product, except the Kenmore fridge made by Whirlpool. In June 2006 the icemaker stopped making ice and I had to purchase a 1-year contract to cover the service call and parts. Then a few days (Jan. 7, 2010) ago my wife and I woke up to a burning smell and located it coming from the back of the refrigerator and found it was no longer freezing or cooling the food. Fortunately it was during a rare snowstorm in north Georgia and I was able to save the food in 6 coolers on the back porch and transfer the still frozen foods to a nearby freezer in the garage.

As others have recently complained, we awoke to a burning plastic smell this morning and traced it to our refrigerator. It's actually a Kitchenaide Superba side by side, but it's made in the same factory with the same internal parts as Whirlpool. They are the same company. After looking on the internet, we pulled the fridge out and checked out the stuff in back.

After reading all these posts about the Whirlpool Gold Series Side by Side, all happening within the past few days, I am beginning to believe that Whirlpool created this debacle as a "planned obsolescence" event. I have been on unemployment for the past year and can ill-afford the cost to replace all the food I lost in my freezer and refrigerator.

My 25 cu. ft. side by side Whirlpool Gold purchased in Nov. 2002 worked nicely. On Jan. 2, 2010, I awakened to a burning smell and discovered the house filled with smoke and black soot traced to my refrigerator model GD5SHAXLQ02. I unplugged it and called Whirlpool. I got a tech who said they had nothing of this type of problem on the computer. They advised me to call a repair company. On a Saturday holiday weekend, I managed to find one who came in a few hours. The tech showed me the burned wires, burned relay which caused the compressor to fail. The tech advised me to just buy another fridge since the costs could be upwards to $700. I then see there are many complaints about the same problem. Whirlpool should compensate us for a mere 7-year lifespan for their crappy box. I had to buy another fridge immediately. I’m trying a GE this time.

We woke at 4:30 am to an electrical burn smell in our house. We looked everywhere and finally discovered it was the refrigerator (whirlpool gold side by side). We called in a tech and he told us it was the relay that had started a fire and destroyed the compressor terminals. He told us this shouldn't have happened and it could have burnt down our house.

On December 22, I called to report that our brand new Whirlpool side by side refrigerator purchased from Ikea was not working. This unit was delivered on December 14 and installed on the 17th. It was installed at our house on Fire Island, New York. It never worked. Sure the lights worked but the machine did not cool or freeze. When we called Whirlpool, they made an appointment with Metro Service. At that time, we were assured that Metro could service our refrigerator on Fire Island. On the day of the appointment, the repairman called our contractor to say he'd be a little late. When the contractor told him he had missed the last ferry, the repairman said they did not do service on Fire Island.

I woke up to a pungent odor. The odor was traced to the kitchen, and then to the refrigerator (Whirlpool side-by-side, 2004). I took off the back panel anticipating that I was going to find some debris. Instead, I found that the relay switch was arcing from a short. Every time the compressor kicked on, a small flame is emitted. All four wires are completely scorched. However, the current is still operational. Obviously, I have unplugged the unit. There is no remaining warranty. Is anyone else seeing relay switch problems?

We purchased a Whirlpool Sidekick Freezer and Refrigerator. Within the first year, the freezer went bad and could not be repaired. They replaced both units since style changed and they wouldn't match. Within a year, the refrigerator stopped cooling. They had to replace the compressor and condenser. Within 2 months, it failed again. We contacted Whirlpool corporate headquarters, and they apologized for all the problems and sent us in writing if it fails again within a year, they would replace the unit. They then repaired the unit for the second time. Two months later, 2 weeks before Christmas, it failed again. We contacted Whirlpool to let them know it failed again. They informed us that the manufacturer that made the refrigerator for them was filing for bankruptcy and they will no longer honor the warranty or their written promise to replace the unit if it failed again.

I purchased a 2005 Whirlpool Refrigerator Model GS2SHEXNB00. On 25 Nov. 09, the light bulb and the digital display with the Refrigerator and Freezer settings stopped working. I called the local ACME Appliance Store, 2nd Street Jamestown, NY where I purchased this unit to schedule a repair. The repair person arrived later that day. He performed a number of routine electrical tests on the door light switch, light bulb socket, and the wiring around the area of the controls display. The repair person determined that the problem was a result of a circuit board that controlled the lights which were not working. The repair person returned on 1 Dec. 09 with the new circuit board. The repair person replaced the circuit board but this did not fix the issues. The repair person left saying he would be in contact soon. The repair person called back that next day and exclaimed that he would not be able to fix the unit and provided the A&E Factory Service 800 number.

I bought a Whirlpool refrigerator (model number ED5NHEXMQ00) in September 2003. Today (December 2009), a plastic burning smell came out of it. I unplugged it. It almost caused a fire to my house.

We purchased our home when it was about 4 years old. The appliances were purchased new with the home. The fridge is a Whirlpool Gold series, side-by-side. First the ice maker quit working. Then when you close the doors, you can hear the compressor and you cannot open the doors back up until the compressor stops or you can press the ice maker lever then the doors will loosen. Now the fridge isn't cooling and there is a puddle of ice that builds up in the bottom of the freezer. Whirlpool has no business being in business. I will never go out and purchase a Whirlpool product on purpose! So far I have to use ice trays if I want ice and I spend quite a lot of time de-freezing the panel between the fridge and freezer so that my fridge will cool!

I bought a new refrigerator through Venue which was delivered in March 2009. In Sept. 2009, I had to have a repair made to the freezer as it was not working. In November (last week), I lost the refrigerator part. I lost a lot of meats, my Thanksgiving turkey, etc. I called for a new refrigerator after getting put off for repairs until next week. I was told it wasn't possible to get a new one at all and they don't cover all my meats I lost over both times without refrigeration. I am on social security and think they should get me a new one since apparently I was delivered a lemon.

My refrigerator was bought on June 17, 2005. No cooling was experienced for the first time in November 2008. Consequently, gas was filled; the drier was replaced by authorized service agents. Today, I experience the same problem all over. Initially, the cost of refrigerator is 17,600 Rs, last year 1,880.

I purchased Whirlpool refrigerator model # GX5FHTXVY00 which has French doors and a bottom freezer in stainless steel 25 cu. in July 2008. This summer of 2009, I noticed rust on the French doors when cleaning them. Taking a flashlight, I shined it across the doors and was amazed to see that there was rust pitting on both doors. I called the dealer who we purchased the fridge from, and they sent their technician who confirmed that it was actually rust and said that this should never happen with stainless steel. He contacted Whirlpool and spoke with Beth in the Partner Team for dealers. She said Whirlpool would replace the door panels but since the one year warranty expired in July, I would have to pay 50% of the retail cost of $448.25.

We have a Whirlpool 25 cubic feet side by side refrigerator with the ice dispenser in the door. The power was off for a period and the ice in the bucket began to thaw. It then ran down the shaft that turns the dispenser bar into the motor. The cost for repair was $183. When the tech brought the new part (and this can also be found online that there is a new part number for replacement), the motor was identical. The difference was the kit now included a large rubberized washer that slides over the end of the shaft to keep water from running into the motor. This tells me Whirlpool recognized the design deficiency and fixed for replacements, but they didn't do a recall nor send out the rubber washer to be installed. Hence, as a consumer, I'm out just under $200 for a design deficiency by the company.

I had the same problem - smoke and smell of burning wires tonight from under this piece of crap refrigerator. I already had to replace the cold switch, now this. From what I'm reading here, I'm going to need a new refrigerator and Whirlpool doesn't care. Only 6 years old! I haven't found out yet what this is going to cost. It's late at night - good thing I was home!

I purchased a Whirlpool refrigerator mm26dlx@15000 e blue model no 10882 on 28/7/08 with money receipt no. ** from Howrah outlet of Great Eastern Trading, Calcutta. The body, particularly of the refrigerator, has pox-type blistering marks all over resulting in a peculiar painting defect, a noticeable problem for painting specialists to do research. When contacted, Whirlpool representative from Delhi asked for payment for service engineer and refused to see the unique problem for this high brand company.

My daughter and I purchased Side-by-Side Whirlpool refrigerators in June of 2004. The last two years my fridge part does not stay cold enough. I called Whirlpool and they gave me names of repair shops, and $200 later, they do not have a clue what is wrong and I refuse to put more money in it. The dealer where I bought it says, "gee, I am sorry." And Whirlpool says the sealed refrigeration is still under warranty, but the repair shop says all that is fine. I read so many comments on the internet about refrigerators just not lasting that long. They used to run forever and now they seem to last five years, or just past the warranty, which doesn't cover anything anyway. So, my question is, how do these companies get away with making junk and charging horrendous prices? And it isn't only Whirlpool, they all seem to be that way.

I want to register a strong complaint against your authorized Whirlpool service center at Kolkata, Zen Services, at 22/1 P K Guha Street. My refrigerator was cooling less but was working. The complaint was registered to your call center (vide complain no. **) on October 25. The service person attended the call on October 26 at 6 p.m. He detected the fault and replaced the 'RELAY O/P' switch attached to the compressor and said that the fridge is OK now. He charged me Rs.500 for parts and labor. The fridge was cooling well, but after 1 hour, I found a burning smell from the refrigerator.

The compressor starting device melted and also took out the compressor of the Whirlpool side by side model # GD5SHGXKQ01 manufactured in 08/01. The estimate is $615. I'm going to try the Maytag recall website for help.

We purchased a side-by-side freezer/fridge (model number ED2HHEXTQ00) from the Brick in Guelph, Ontario on January 15, 2007. The freezer works fine. The refrigeration portion has never worked well and is unable to cool any products placed within it. We (and the service technician) have tried vacuuming out the front, vacuuming out the back, defrosting the deposit drain, inserting a restrictive device so that the bottom drawer in the freezer unit does not block water from dripping into the deposit drain (which is apparently a design flaw with these units), rearranging food in the fridge so the cooling fan was not overexerting itself, removing the compressor cover, replacing the compressor cover, defrosting the fridge completely and letting it stand unplugged for two days so it could reboot, etc. ad nauseam.

I had purchased our Whirlpool side-by-side refrigerator/freezer in September '07. After six months, the unit started to fog up inside the refrigerator side. We went to Sears and there we were told that because we don't have central air, condensation is occurring inside the unit. In 2008, we had installed central air, but condensation did not go away but became worse to the point that refrigerator part is no longer cold. My wife called a repairman. He changed some parts but it did not improve anything. Now we have a pool of water under the bottom drawer and frozen ice rink in the freezer section. Be aware. Don't buy Whirlpool. They're nothing but only troubles.

I would like to express my disappointment with the product. We have owned this side by side refrigerator for approx. 5 years, purchased from a Home Depot. We have consistently had problems for the past 6 to 9 months. These were trouble with the compressor, trouble with our refrigerator side not keeping up to temp and the most recent, the timer in the freezer defrosting properly. As you are aware, these items are expensive to purchase and to repeatedly fix them over such a short time is very disappointing. I would not consider Whirlpool again when buying an appliance for the simple fear of putting too much money into the product.

I just bought a black Whirlpool refrigerator (model # ED5VHEXVB01) with textured finish. The gentlemen from Lowe's installed it yesterday. The fridge section has yet to cool below 45 degrees Fahrenheit. It has been around 40 hours now. We were going to have Lowe's switch it out for another one. But after reading all of these complaints, I think we are just going to send it back and go to Sears. Maybe, I'll just buy a used one and toss it if it breaks.

We remodeled our kitchen in 2007, purchasing the stainless steel Whirlpool collection including a side-by-side refrigerator/freezer, microwave/vent, electric stove/oven, and dish washer. When we got it, the handles on the appliances that were supposed to be part of a matching collection had different colored handles. We let that slide because although they looked corny if scrutinized, they looked okay from afar. And the company did not seem to think it odd that they did not match. But when a piece of food was on the handle of the oven door and I scratched it off with my thumb, the handle lost the color as if it had simply been painted on. Also, the handle was pure plastic. The handle for the drawer under the oven door was also plastic, and within a year had a chunk missing.

I bought a Whirlpool gold side-by-side refrigerator in 2003. I luckily woke one day earlier last month to find smoke filling up my kitchen coming from the refrigerator. Having a service person out, he informed me that it's the same problem happening with the Maytag recall and he seeing the same problem in Whirlpools and that they're the same company, just different brand names.

I bought a new Whirlpool side by side refrigerator in March '09. The ice maker in this refrigerator never has worked right. I have had a repairman out in April, May, June, July, twice in August '09 and the repairman has put on his statement that this unit is a no-fix. The problem that cannot be repaired is that this is a bad design according to the repairman and the ice maker is in the door and warm air is getting in the delivery system for the ice and the ice is melting and refreezing and jamming the ice maker up and I cannot even lift out the ice maker to empty it because it freezes up. The only way I can avoid the freezing up is to empty it daily, so when I am gone or on vacation, it freezes up and is unusable. The specialist at Whirlpool admitted that they may need to replace the door with the ice maker in it but the tech line that the repairman talked with was not willing to do that. I do not think that I should have to keep a $1000 refrigerator which is obviously defective.

We purchased our Whirlpool Side-by-Side Refrigerator/Freezer on November 2, 2007. In July 2009, the unit quit making ice, no longer got cold, and the cabinet (frame) got quite hot to the touch! My wife wanted me to call a repairman, but I did some research instead, and found out just how many consumer complaints there are against Whirlpool in general and refrigerator/freezers in particular. I also used complaint solutions to fix the problem myself, at least temporarily! I took off the inside walls, and found the entire evaporator coils section frozen solid. Not wanting to wait days for it to thaw, I used pans of hot water to thaw it. Now, it is August, and the ice maker is not making ice again, although as of this e-mail, no other problems currently are present.

Another Whirlpool refrigerator burns out. I woke up to the smell of plastic and wiring shorting out this morning. It took a while to identify where the smell was coming from. Behind the refrigerator, it was smoking and sparking. My son turned off the circuit breaker and then we unplugged it. This model (gd5shaxkq) Whirlpool gold refrigerator was purchased last January 2001 because consumer reports rated it so highly. I guess they got it wrong on this model. It should be recalled.

Two complaints I wish to register: 1) The Whirlpool Gold refrigerator I own, I have had to have the ice maker repaired twice at my expense; 2)The Whirlpool water heater I purchased, I have had the thermal couple go out now for the third time in two years. I am now having the water heater replaced with a Rheems this coming Monday, also at my expense. Lowe's no longer carries the defective part for replacement.

The coils in the freezer part of the ice box keep on freezing up every month! And that is making my icebox side not come cold, and spoiling all my food. If I don't take care of the problem within 2 days, the freezer stops working, and all my food for my family goes. It has become costly. When the repairman comes to fix it, he needs to take apart the freezer side, and defrost the coils with hot water. All that water needs to go somewhere, so it ends up on my floor, and seeping into my cabinets, it has become a mess.

A Roper refrigerator bought in August of 2007 caught fire on Dec. 18, 2007. The smoke from the fire caused my mother's death. Model: RT14BKXSQ, item #: 236069. The Fire Marshall stated the fridge caused fire.

We have purchased the 310 liter Whirlpool Refrigerator on March 29- 2006. As per company, the warranty of its compressor is for five years. Our refrigerator does not work before - so many times - we complained to the dealer, but there was no response on our complaint. Please help us at rules.

I purchased Whirlpool refrigerator (model GS5SVAXVA00; serial number, SW2328431) through Lowe's in Bunker Hill store in Houston, TX on 7/1/08. Since that the motor of the ice maker was gone and serviced replacement (01/09; I waited for 10 days). Then, it was found that the air compressor was gone on 6/26/07 and requested. I complained about the low quality product, but they sent the service man on 6/30/09. He refused to repair because warranty period was over. The technician and I called Lowe's to verify purchase date and it was confirmed by Lowe's during service time. But Whirlpool denied the purchase date of 7/1/09. So I sent evidence to Whirlpool. There is no news for this time. Whole food perished due to dead refrigerator. I am still fighting with bad smell and worry about virus and factors inside of refrigerator. Worse, melted ice flew down the wooden floor and vented. Can you believe a new refrigerator has two major problems in a year?

I have purchased a Whirlpool refrigerator on the 8th of June 2008, and exactly after completing 1 year's warranty on the 15th of June, the cooling gas of the refrigerator got finished. I have lodged a complaint in customer care. They have given an estimate for about Rs. 1500-2000 which includes gas refill, filter change, and labor. It's really surprising that exactly after 1 year, the appliance starts malfunctioning. It's not a matter of money but faith on Whirlpool products.

I bought a Whirlpool refrigerator last June. Less than a month after I bought it, the fan blew and I had to have it replaced. Now, after less than a year, I had to call to have it serviced because it was leaking water from the freezer side. The guy who came out to do the repair said that the tray that catches the water after it defrosts is cracked and is leaking through, causing a big puddle to form underneath the freezer. He had to order the part because he said that he has never had to replace this part in any other refrigerator that he has repaired. So again, I will have to wait until the part comes in, schedule the appointment, and wait for him to come to replace the part. Due to the water sitting underneath the refrigerator, it has been leaking through the floor, causing a stain on my ceiling underneath.

Our Whirlpool Gold Side-by-Side Refrigerator (purchased new) that we have been using for six and a half years, suddenly failed so we are now losing most of our food. The local service tech said that a relay had failed, it had burnt the contacts at the compressor, and that the unit could not be safely repaired. The plastic relay was melted and burnt.

On June 18, 2009, at approximately 2:30 am, I awoke to the sound of my smoke alarm and my alarm company representative was asking me if I would like to have them contact the Fire Department. There was smoke and the smell of something burning but no visible fire. The Fire Department located the smoke coming from the back of my refrigerator.

I have a Whirlpool Refrigerator. It is not working properly since last week. It has double doors and cooling is only in upper portion. The water drains out from the vegetable section regularly. There is no cooling in lower portion. Local service center is not taking it seriously, and not visiting to attend the complaint despite of four to five reminders. Please expedite.

I purchased a Whirpool Refrigerator in February 2006. Within 3 months, the compressor fan stopped working. At this time, the warranty covered the repair. Now in June 2009, the compressor fan went up, and the repair bill was $268. The repairman stated that they have seen several cases of this. It seems to be that the fan was faulty from the beginning.

Of course, it has failed again, but now there is no warranty. I am angry. I will never buy another whirlpool (nor Maytag now). I will take apart the door and put in screws. And if that doesn't work, I will seal it off and not use it. I won't pay whirlpool to put in another substandard. I know it's gonna break part. Air leaks into the freezer, ice builds up in freezer, which causes the refrigerator to run more and costs me money.

Recall? Another Whirlpool Gold side by side purchased in June of 2003. My wife came home and there was smoke in the house and it smelled like electrical. She noticed the fridge had no lights. She called me and I came home to find the breaker had tripped; it was caused by the compressor relay. It had overloaded, fried and melted the terminals on the compressor. Thank God it tripped the breaker or she would have come home to ashes. I called Whirlpool and they took my information and transferred me to the safety department which was closed. I left a message. We'll see what happens next. I lost $200 in food.

Another burned up Whirlpool refrigerator. Our daughter woke us up early one morning complaining that the house smelled of smoke. It took a while, but we figured out that the fridge was the source of the problem. We unplugged it and called repair. Repairman found the "start device" (device that powers on the compressor) was fried and that the terminals melted off the compressor, the wiring melted and the insulation scorched. The fridge was bought in December of 2003. I called Whirlpool. They claim they have no issues on something like this. I informed them that Maytag has done a recall for this problem and they knew about and were quick to point out that the recall were for refrigerators produced prior to Whirlpool acquiring Maytag.

I have had a new Whirlpool refrigerator ED5HVEXVB01 less than 1 year. This morning, I discover it was not cooling in the refrigerator or freezer unit. I was referred to a repairman that contracts to Whirlpool. He determined that the compressor was bad. He said he would have to take it to the shop, order replacement compressor and make repair. It may take up to a week. Whirlpool said tough luck, no assistance on the food loss or anything else. I have other Whirlpool appliances. I won't have any more. This borders on the sham cheat way of doing business!

After just less than 6 and 1/2 years of service, our Whirlpool Refrigerator burned out a relay causing the breaker in the house to trip and damaging the compressor. I called Whirlpool and asked them who they recommended to service the refrigerator. They gave me the name of A&E repair. I called them and they came out. The repairman came out on a Saturday and determined that I needed a new relay and compressor and it would cost $700. He called Whirlpool and their customer service said that there was nothing that they could do, but he gave me a number of someone else within Whirlpool who might help. On Monday, I called Whirlpool and was told that there is nothing that they could do, specifically since I had already had the work done, as if people could wait around for Whirlpool to make a decision or if anyone even knew that that was their policy.

After a year, the small plastic piece holding the pin for the ice dispenser door broke. This happened a week after the warranty expiration. The piece was broken sooner, but finally came off. This is poor quality for something so important. Other than that, the freezer is thawing because the flap is open and cool air is escaping from the unit.

I have all Whirlpool Gold Appliances in my home that were brand new in 2004 when I moved in. One by one, they are breaking down. None of the appliances get a lot of use. My side by side refrigerator lights started making sizzling noises and then burnt out. I cannot put any bulbs in as they continue to sizzle. Now I have a very dark refrigerator with no lighting. The next issue is my over the range/hood microwave that stopped working completely that I had to replace. Next, my Calypso washer is leaking lots of water from underneath the machine. It's probably not worth fixing, I am told. It’s probably cheaper to buy a new one. I have spent a lot of money on my home and appliances. My parents have had appliances that have lasted more than 30 years! It is a shame how the manufacturers are getting away with the price they are charging and the appliances only lasting 2-4 years. That should be against the law. Maybe they should start making disposable appliances, because that's what they are now. I am outraged about Whirlpool not standing behind their products and the complaints I have read.

Whirlpool Model GS6SHAXLL03 Serial number SP1529528 was purchased on June 07, 2003 from HH Greg for $1,943.97. A five year (5) warranty was included in the purchase price. The compressor relay switch tripped our breaker. We had an electrical burnt smell, and puddle of water in front of refrigerator the next day. Affordable Appliances replaced our compressor for $ 600.00 on June 03, 2009. The part was WPSS IW NOC001. Has Whirlpool issued a recall for the relay switch compressor?

Our refrigerator broke down. In the process of finding out the problem, we found a recall. On finding this out, we called about the recall. We spoke to someone at Whirlpool instructing us to send the receipt for the part that was fixed and a list of items we lost. I faxed a copy of my credit card statement (which we used to pay for the part) and a list of lost items. Then I received a call stating that the information was incomplete and that nothing would be done. "Your refrigerator is too old." Let me tell you something; the recall states that the refrigerator could have caused a fire, and we could have lost a lot more than just the food in it. We could have lost everything we have and our lives.

Oh my Lord, now I'm really scared. I've read all the problems with the Whirlpool fridge and the fire stuff is really disturbing. I'm mad because my almost 2-year-old side-by-side is having the ice maker problems - sticking flap on door dispenser causing lots of frost buildup and in general, not working. The repairman just left after a $50 service call to inform me that I needed the repair kit that Whirlpool has apparently had to make for this specific problem. It will cost around $75, plus another service call, plus labor. Around $150. I'm livid. I also have that noisy problem in the water lines to ice maker. I just learned to live with that, but now I'm dejected over the possibility of fire; lots of parts and labor costs; no bailout or even concern from Whirlpool.

I bought a Whirlpool refrigerator the last week of December and also bought the extended warranty with it. I called Lowe's because it is making a knocking noise. They sent Mr. Bob's appliance repairman out. He came out three or four times and it still makes a loud noise, so we called Whirlpool. They said they had to have a second opinion, so they had us call Hamilton Appliance repairman come out. He has been here four or five times at least. I called last week and asked him to call Whirlpool and find out what we are going to do about this noise. We called Whirlpool again and they said that the repairman would have to call and say they couldn't fix it before they would replace it.

Our complaint is with Whirlpool not Sears. We purchased our Whirlpool refrigerator model # ED5JHAXTLO1, serial #SU4427315 on 10/07 but had them in storage until 4/08. We used the refrigerator for about 6 months then went to Florida for 6 months. We came back in April of '09 and used the fridge until today. The ice dispenser shut off valve apparently is faulty and water went on our hardwood floor. Water on wood no good! We would like a little help in paying for this repair since we think it should not be defective at this early stage in its life expectancy. We realize the warranty is over but we thought Whirlpool would help. We really like the refrigerator. It is the best one we have ever owned and we have owned a few in 56 years. Thanks for any help you can provide.

After seven years, the refrigerator started leaking really bad on the inside! I was reading the complaints that people have posted and they have the same problem. It also smells like it burnt sometimes.

Our side-by-side 2007 Whirlpool refrigerator (ED2PHEXMQ00) began to smoke and smelled of an electrical fire. Luckily, we were home to unplug it before our family, animals & house burnt down. We purchased the refrigerator from Lowe's and also an extended warranty. We have an extended warranty which expires this July and we were given the runaround for 4 different phone calls. We were given a contractor's name and number who was supposed to arrive sometime in the next 2 days, even though we were considered an emergency. When I called the contractor that Whirlpool set up for us directly, they told us that there was no way that they were going to come out and that Whirlpool/Lowe's extended warranties schedule appointments all the time without getting a confirmation of service. We ended up having to find our own repairman and getting it fixed ourselves. The electric relay switch caught on fire and was replaced. I have been researching on the internet and notice there are an abundance of complaints about Whirlpool's refrigerators. Why isn't there a recall on them?!

Our Whirlpool bottom-mount refrigerator, with model number GX5SHDXTQ00, has never worked properly. The refrigerator temperature fluctuates from 30 degrees to 45 degrees. In the beginning, I turned the digital settings from 4 to 5 and then stayed with 6 (the highest setting). I have used three different thermometer gauges which all concur that there is a major problem with this appliance. The repairman has made 4 trips in the past 2 months, replacing the motherboard and the digital control. His last advice was to keep the freezer and refrigerator at the highest levels and see if that would fix it. I still have the same problem. I have had the unit for 14 months. I am afraid the highest settings are not going to hold for long. Then what? My older "Frigidaire" never fluctuated the entire time we owned it. Lowes says I must deal with Whirlpool, who says I must have the repairman fix it.

I purchased a side-by-side fridge 2 years ago and just noticed it is starting to crack on the inside wall. I was shocked, thinking this was a faulty item that should be replaced. But when I called, I was told this would be my responsibility. After a long conversation, they did offer to send a repairman out from A&E. They have offered to "patch" the wall, but as the repairman stated, it would not look very professional and he didn't believe I would want that in our home. After talking with my husband, we have decided not to patch the cracks. I am very disappointed with the response and action they were willing to take. I can honestly say I will not purchase another Whirlpool appliance!

I purchased a Whirlpool refrigerator (model #ER8YHMXSL.00) about 3 years ago. The fridge works fine; however, the stainless steel panels on the front doors have recently buckled, making the appearance less than desirable. I never heard of or expected such a thing to happen. Calling customer service has shown that they will only send a repairman out at my cost for the visit and any repairs. This problem is clearly one of defective design/materials. It is not breakage and I feel that the company should take responsibility for this flaw. I don't see any other similar complaints, but perhaps others have noticed this and should voice their complaints.

Our Whirlpool side-by-side GD5shaxns00 stainless steel is only 5 years old and we have replaced the module on the icemaker and now we need to replace the control board. We called Whirlpool 5/6/9 and they told me that the warranty on all parts just expired in 08 and there was no recall on parts. We have not been very happy with our Whirlpool appliances. We had to replace a part in our Whirlpool built in microwave, too (only 4 years old). We will never purchase Whirlpool products again. It seems that the appliances are manufactured to last 2 years!

Our Whirlpool refrigerator model gd5rhaxnboo se ss3965618 built in Sept. 05 is cracking all over inside. Now I find that Whirlpool is not fixing. I have never had a fridge with that problem. Reading this site, now I fear to leave the house as it also might catch fire.

Compressor relay almost caught fire. Wires were charred, they smell. I noticed recall for Maytag products for the same issue, but not the Whirlpool brand. It's the same problem as Maytag.

I am another dissatisfied Whirlpool refrigerator customer. I had problems with the ice maker, which I repaired by myself, costing me $75. Now, I have compressor relay problems like those described below. It has an estimated cost of $150 for parts only, not to mention the smoke, smell, and threat of house fire. Thank God I was home. It's no wonder our country is in its current state. The refrigerator is only 6 years old and was not cheap.

Whirlpool Refrigerator model # GD5SHAXKQ OO is a dangerous fire hazard and should have been recalled years ago & we should get a refund! I purchased a Whirlpool Side-by-Side Refigerator several years ago that caused a lot of black smoke & burning smell that scared the wits out of my 16-year-old daughter when she came home from school. She called me at work & was fairly certain it was coming from our fridge & unplugged it. Since it happened on a Friday, we had to wait 5 days to get the burned relay replaced & lost hundreds of dollars of food. Today, I found out from the GE dryer guy fixing our dryer that it has happened to a lot of people. Now I'm enraged that we paid $250 to get it fixed, not to mention everything else involved. Do you also own this same appliance & have had this same problem? And what can be done about it?

I bought a Whirlpool side-by-side from Leon's in April 2009. From the beginning, it was not working properly. Over the past 2 1/2 weeks, Whirlpool would not send a new fridge and would not cover us for an extended warranty when we asked. We have had to take off from work three times now with this fridge problem. We have not yet paid for this at Leon's. What do we do? This is very poor customer service.

Another burned up Whirlpool refrigerator. I was on vacation 1200 miles from home when my son called and woke me in the middle of the night because the house was full of smoke. We figured out over the phone that the fridge was the source of the problem. I told him to unplug it and go stay with his sister for the night. When I got home three days later, I took the fridge apart to find the terminals melted off the compressor, the wiring melted and the insulation scorched. The fridge was bought in November of 2001 model# GD5SHGXKQ01. Whirlpool is lucky no one has lost a life to one of these potential death traps. When it happens, I hope the whole company goes down the crapper. They should have issued a recall and fixed this stuff long ago.

Kudos to Whirlpool and Consumer Affairs. In January 2009, you printed my story about the Whirlpool side-by-side refrigerator fire at our home. I told how I contacted Whirlpool's Safety Division and suggested that they issue a recall. I also sent them a copy of my repair bill. I was extremely happy to see that Maytag issued a recall and was taking care of the Whirlpool complaints as well. I would also like to report that I received a check this week to cover the cost of the repair to my Whirlpool relay. My faith has been restored.

We purchased a brand new side-by-side Whirlpool refrigerator in January 2009. After about 60 days, the water and ice began tasting bad. We replaced the filter even though it was not time to do that. The new filter did not help the matter. HH Gregg replaced the new filter with another one. The water/ice still tastes bad. They are trying to fix the problem but in the meantime, we are not able to use the water and ice.