Whirlpool Refrigerators Reviews

My story begins in August of this year when my wife and I built a new home. The builder provided Whirlpool appliances in the kitchen. The fridge has continually tripped the breaker and after numerous visits from the builder's electrician, we finally also had the Whirlpool service technician check out the fridge too. After the control board was replaced, and the interior light housing was replaced, it turns out the wiring harness in the fridge is faulty and is not repairable. According to your customer service team, the fridge will need to be exchanged. I have made numerous calls to the suggested numbers (866-698-2538 & 800-253-1301) to find out the status of the exchange. Each time, I have been told that my file is with the review team, and that if I have not heard from them in the next three or four days, that I should call back again.

We have owned our side-by-side model # ED5HVEXVB02 for just over six years now. The first thing that went bad was the ice machine (just days out of warranty). Over the next 4 years we've had to replace 2 of the drawers; they break really easily. Here we are just 6 years out and we are on our 3rd icemaker. This refrigerator is a lemon. I sincerely believe they designed an inferior product so that they could get you hooked. We probably would have been better off after the first issue if we had sold this lemon instead of spending all of this money and future money that it will take to keep this product going.

Bought a Whirlpool refrigerator December 2011, it is now 3 yrs. old, keeps shutting itself off. There is nothing under the 'troubleshooting' area of the instructions for this. I called Whirlpool, they said I have to pay a tech to come here and troubleshoot. The warranty is 1 years, so after paying over 1k for an appliance, that gets you 1 year! I try to support American made, but no more Whirlpools here! I have all Whirlpool appliances, but I'm guessing they won't last either. Very disappointed in the lack of customer service.

Very similar experience with warranty issues as everyone else. I purchased a brand new $2k side by side stainless steel model in Dec of 2013. It began not cooling in August of 2014 and they have since had 8 repairs and still will not exchange the fridge/replace the fridge. We finally had to buy another fridge and put it in our garage in order to have food in our home (of 5 kids and 2 adults). Ridiculous customer service every phone call. Possibly the least educated, rudest individuals always. Never buy from Whirlpool - worst reputation ever.

One month ago the freezer quit working. Lowes sent out a repairman who told us it would cost over $1000 to fix. This fridge is only 18 months old. I called Lowes and the Whirlpool and they offered to supply the parts. Repairman came out yesterday and said the refrigerator can't be fixed. Am now waiting for Whirlpool to call us back and tell us what recourse we have. Very disappointed. Fridge is now sitting unplugged in my kitchen. Will never buy another Whirlpool product again. If there are so many issues, there should have been a recall on these items!

We purchased a Whirlpool refrigerator to match the other appliances in our kitchen. The unit was purchased in June of 2012. Two and a half years later, it quit making ice and would not maintain proper cooling temps. Not to mention the noise coming from the compressor. So we had a certified tech come out and he said that it was the sealed refrigeration system. He stated that he had seen this issue a lot with whirlpool refrigerators. He said that what they don’t tell you is that it is covered for 3 years but good luck with getting any satisfaction. The cost to fix it you ask? $700.00. Might as well just buy a new one. Took a shot in the dark and called Whirlpool customer service. Gave the girl my information and model number. I got the “Sorry, but your model number is not covered by the sealed refrigeration warranty.”

Bought a side-by-side with extended warranty model ED5VHEXVB01. I had a problem with the ice door. They came out, said they saw a bug, left no comments made, received no word from company. Finally, I called them to be informed on the bug problem. They canceled my warranty with no refund given. Now this will be the 3rd time I have to buy. The starter/overload relay fridge is only 4 years old (out of my pocket). I was told by a parts company this problem the company knows about and will not resolve. My advice is RUN, DON'T WALK, away from ALL Whirlpool appliances.

My husband and I have been loyal Whirlpool consumers for over thirty years. When it came time to purchase a new refrigerator, we purchased the GC3SHAXVY00 model. It was quite expensive but we decided to splurge. This was the worst mistake. Let me also state that we have had the refrigerator now for maybe 5 years. Within the first 6 months, the door that is the central operating system for the appliance went out. The appliance was still under warranty at that time, so Whirlpool ordered a new door. The technician replaced the door and left. However, within 15 minutes of the new door being replaced, the entire refrigerator began to shut down, not just the freezer. Fortunately, we had the tech's cell and we called him and he came back and put the old door on until he could order another new door. That made three doors in the first 6 months of us owning the appliance.

Why am I not surprised by this stupid American company? I purchased a brand new fridge in June this year and for the last 5 months I have had about 20 different technician visits by five different technicians who changed almost everything you could possibly imagine - evaporator, control, sensor, compressor, display, etc., etc. And the company still refused to take any responsibilities. They kept telling me that more inspection was needed EVEN AFTER all the technicians said there was NOTHING THEY COULD DO.

I have been using Whirlpool products for quite sometime. I had bought a 3 door refrigerator (Protton) about 2 years back. However I am noticing that of late, the vegetable drawer does not cool to the appropriate temperature. The vegetables as a result are spoilt. I am unable to understand what to do. I have checked with the other temperature settings and they are all in the normal mode.

Whirlpool 29 cu ft French Door Refrigerator WRF989SDAM - We purchased this refrigerator September 2013 for our new home. We moved in November 18, 2013. The refrigerator made a very loud buzzing/humming noise from the beginning and did not make enough ice. The shop we bought it from came on 2 occasions to work on the ice maker and finally totally replaced it. Then the rack on the bottom of the left door fell out and contained glass jars of pickled vegetables. They broke and made a big mess and etched our travertine tile floor. We called the shop and they sent their son out who put the rack in with duct tape which of course did not work so we took it out and put it in the cabinet. We had to pay to have the tile polished to remove the etching.

My wife and I made the unfortunate mistake of purchasing the Whirlpool "Gold Series", model #WRF989SDAM00 refrigerator two years ago...yes TWO YEARS AGO! We have experienced numerous issues with the appliance but our latest (no cold air in both the fridge and freezer) prompted a call to a service center. The serviceman that showed up knew immediately what the issue was, our compressor and evaporator had malfunctioned and according to him, "We have seen the same problem in a number of these models and that Whirlpool has since redesigned the casing to prevent this issue in new models". What about those of us who purchased the previous model?! Now shame on us I guess for not purchasing the extended warranty...I suppose I just took it for granted that in today's competitive manufacturing world Whirlpool would be committed to building a quality product!

Bottom freezer had frost and water. And ice maker began leaking and ruined the new wood floors that we just had put in. This is the forth whirlpool item I have, either had to have replace or fixed. Emailed and called several times. Customer service is terrible. All products bought within the last five years.

My two year old Whirlpool refrigerator died. The compressor went bad. $859 to replace it. I only paid $999 for the fridge. This was crazy. Two years old. Heard it was not uncommon and the technician said most refrigerators warranty the compressor for up to 5 years but not Whirlpool. Had to go buy a new refrigerator.

I got a 'BRAND NEW" Whirlpool from Habitat for Humanity. I registered it as a new product and was told it came from Lowe's. Habitat only warranted it for 30 days but when it went out in 60 days, I called on the warranty. They sent out a repairman who said it was "unfixable" and after 2 weeks waiting to hear from them, Whirlpool said they would not honor the warranty because the serviceman said it had been dropped. I am a disabled senior citizen, I guarantee you I couldn't lift it long enough to drop it. Habitat said they didn't drop it and so did Lowe's. Meanwhile, Whirlpool had the nerve to send me an extended warranty for the same refrigerator that they wouldn't honor the original warranty and they treated me like I was just trying to cheat them or something. The only thing I can do now is put it out in my driveway with a big sign on it to warn others NOT to buy Whirlpool products. Big deal.

I purchased this refrigerator in Nov, 2012. In January, 2014 (14 months later and 2 months past the one-year warranty) the ice maker stopped producing ice. I emailed Whirlpool and got the standard answers (check the water line, is the refrigerator plugged in? etc.) with the option to call their service department for a repair at my cost. Several months later I got tired of not having ice and I called Whirlpool to ask them if they would at least pay for half the cost of a new ice maker ($65) that I would install myself. They refused because the refrigerator was out of warranty when the ice maker stopped working. Needless to say, I'm pretty dissatisfied that the ice maker stopped working after 14 months, but even more disappointed that they were unwilling to cover even half the cost of a replacement ice maker that I would install. After this experience, I will never purchase Whirlpool products again.

Wish we had gone online to check all the complaints otherwise we would have NEVER bought a Whirlpool model #EB9FVHLVS. Only 3 years old. First repair call to fix a manufacturer's faulty grommet manifested by leaking in the bottom freezer portion. Just outside the warranty - did not purchase extended. Now I know why retailers recommend the extended. My sister overheard the repairman call in the product to his contact at Platinum Appliance Service Inc., and he made direct reference to the model number in the category of Whirlpool products known to have this specific design flaw, and that the product was never recalled but customers were directed to "purchase" a repair kit to fix the problem.

The drip hose had to be replaced 6 months after I purchased the refrigerator. At that time the warranty covered the part but the technician told me that Whirlpool was aware of the problem. About 5 months after the warranty expired, the same problem again - ice built up on bottom of freezer and water leaking out from the left side leaving a puddle on the floor. I called Whirlpool and they said "warranty is expired". I tried to tell them about the defective part but to no avail. Had to pay to have drip hose replaced again.

French Door model WRF989SEAE01 - Fridge runs very loud after 3 weeks. Ice build up inside of fridge - back left. After numerous repairs, dealer replaced unit with new. Three weeks, loud noise again. After 7 months, the ice maker has quit, the freezer is thawing items, the fridge part is not cold enough (all settings have been boosted). Now I'm concerned it is going to completely fail or burn our new house down. All new Whirlpool appliances in new home and this thing is proving to be extremely unreliable. Dealer is now out of loop (gave up) and told us to deal directly with Whirlpool. After 2 units and same issues, it has to be a design flaw.

Bought this side by side, Whirlpool with ice maker and water dispenser in April 2013 at Home Depot. From the beginning, we have NEVER been able to get any chilled water out of the refrigerator. Sometimes the water is even warmer than the water out of the tap. Repeated attempts to fix and now Whirlpool tech Tom, told "repairman, sorry this is normal, no refrigerator can guarantee temp of water.” I've NEVER had a refrigerator with a water dispenser not chill the water much less, come out WARMER! HORRIBLE DESIGN & BAD COMPANY POLICY! Will NEVER buy another Whirlpool product!!! Now it's dripping water inside fridge! Model #: WSF26C2EXW01 Ser#: HR30821156

After 6 years, Our $2500 Whirlpool refrigerator stopped cooling and would not dispense ice. Since we had purchased a Whirlpool extended warranty, a Whirlpool authorized technician replaced the compressor and informed Whirlpool it also required a new door that included an ice dispenser. A door was not available so Whirlpool refused additional repair and refunded the $400 purchase price of the warranty. Meanwhile the refrigerator stopped cooling again and Whirlpool refused any additional obligation. The refrigerator was now non-functional and we had to spend $3500 to get a comparable refrigerator. The moral: 1) Whirlpool makes very expensive refrigerators that have about 30% of the life-span compared to earlier vintage refrigerators. 2) They know this and will promptly refuse to warrant their product if it is to their benefit. Shame on you Whirlpool for using your corporate leverage and shady business practices to manipulate your customers.

My first time with Whirlpool (Always had GE) but at the suggestion of our builder, we went with Whirlpool and the "stainless steel" is horrendous. Nothing will clean it or make it look "STAINLESS." My refrigerator, dishwasher, double oven, tall vent all look terrible no matter what I use! I have never had this problem before. I'm embarrassed to have anyone go into my kitchen...

Kitchen Aid is Whirlpool - Buyer Beware. 1.5 year old dishwasher Model #KUDS35FXSS8 lost power, repairman came and confirmed it to be the panel control and the part is back ordered 4 weeks out. Expected to come day before Thanksgiving, repairman cannot schedule until part arrives thus no guarantee date of fix. Found part online from AppliancePartsPro.com. They shipped it one day later - fixed dishwasher. Whirlpool will not stand behind part because it did not come from them. I have all the proof that it is a Whirlpool Certified Part from a Appliance Parts Pro. Appears Whirlpool would rather have a broken machine in a home rather than help the customer fix it.

We bought a fridge in November 2013. Brand new, paid about $2400. After a few months, the fridge wasn't keeping our food cold, was leaking from the ice maker, and wasn't making ice. I called for a repair and about a week later they sent someone out. He assessed it, then came back a week after that to replace the part. Within a month or two later, the same problem. I called for service and was set up with a new company. The repairman called me a couple days later and instead of setting up a time to come in, he says its a common problem, he knows what's wrong, and he will order the part and call me next week to come replace it. A week passed, no word. I tried calling the man back, left several voicemails, and no answer. After another week, I call whirlpool again and tell them I heard nothing from the man and at first they tell me they can't do anything with it since it is an open ticket and I tell them that's not okay. They need to close it, he never even came to the house and assign it to someone else. After they tried multiple times to call the repair company themselves with no answer, they assigned it to a new repair company.

In August 2012 I purchased a side-by-side fridge with indoor water/ice dispenser. The appliance was purchased from Sears and delivered and installed by their employees or contractors. In November 2014 the refrigerator abruptly stopped making ice and began continuously cycling through the ice making process without creating ice cubes. Repairman told me the ice maker needs to be replaced for $300. He stated the control board went bad and the only recourse is an out of pocket replacement of the entire ice maker. A two year old fridge. The fridge has never been moved, abused, misused or dirty. It has only been used in a two adult home under normal household conditions. I would have thought an item that cost $1000 would last longer than two years!

Purchased a Side By Side refrigerator just 16 months back and this is the Third time the ice maker has failed. Who makes JUNK like this?? Is there not One company that can make anything to last at least three years. I am disgusted with the junk we bought that has Whirlpool on it. I should Sue Home Depot and Whirlpool for Fraud.

If you ever bought something from the store and the sales person said don't worry about, if you have any problems they will go ahead and fix it.... BEWARE... I purchased my fridge from BrandsMart USA in Feb of this year.... It was approx 2500.000 fridge we bought because it matched the rest of the appliances. Little did we know this has been a living nightmare. They have been out to the house 7 times to fix this thing. It's less than 8 months old.... and it's still broken. I have been without a fridge going on 2 1/2 weeks. The Senior Customer product review supervisor said he would get me a new fridge that was on the 27th. Every time I call him, his voice mail is full of.... Only to assume that is full of other satisfied customers. I HOPE YOU WILL NEVER HAVE TO GO THROUGH THE PROBLEMS I HAVE HAD. What a waste of $2500.00.

Whirlpool Refrigerator model #GI6FARXXY0 - Bought this refrigerator at Las Vegas Store #3305 Home Depot, 12/07/2012. July 2014, the ice maker stops working. I replace it with another Whirlpool ice maker and that one stops and leaks water from the dispenser all over my floor. I'm on my 3rd ice maker and it's not working! I have no warranty but still...a refrigerator should last longer than this at these prices. I'm trying to research problems with this refrigerator and it looks like now the refrigerator model has been discontinued! Can't find anything on it. I paid close to $1,800.00 and it lasted 1 year 1/2? It's turning into a "money pit."

I purchased a refrigerator from this company Model #WRF989DAM. It worked for only 14 months. I had service people come 4 times to try and fix it, called customer service and was suppose to get a replacement, paid $300.00 for a different model, been 49 days and still have no refrigerator in my home. Had to go out and buy my own replacement. I have called and sent emails with no response of when I would be getting the replacement.

ET8AHKXRQ00 - Contacted store where purchased brand new in box, also contacted Whirlpool Corp., was told no repair nor replacement could be offered. Paid $1,500.00, freezer still works but lower box stopped exactly 7yrs after manufacturing date and purchase. A lot of $ to pay for a refrigerator that costs more to repair than large purchase price. I am extremely upset with this situation and brand.

Purchased Whirlpool side by side June 2010. Within a few months realized major problem with ice maker. Reservoir on door would leak and freeze inside the door. Service man out at least twice, advised to maintain service contract as would continue to have issues. It still leaks, freezes up and does not dispense properly. Now the inside liner of the refrigerator is cracking and neither the warranty company nor the WHIRLPOOL Manufacture Co. will stand by their product. It is my intent to warn as many people as possible, so they will not have the same bad experiences.

2012 1st year water dispenser stuck, would not stop pouring water until I shut water valve off behind refrigerator. Replaced switch under warranty. 1st year bottom mount freezer stopped working, replaced condenser under warranty. Handle coming off freezer door not replaced. Today Nov 5th past warranty date Oct. 21st 2012. There is ice buildup in bottom of freezer due to a duckbill valve that I just found out about... This is junk and I already replaced the washing machine. Now I am going to replace this fridge if I have to have money to fix this out of pocket. Don't buy whirlpool and i think they make the same thing under other brands like Kitchenaid. My fridge was registered with whirlpool and no one contacted me from whirlpool about the problem they were aware of, to tell me that the valve is free and labor was free for first two years. Now only part is free. What a rip off. My appliances were part of the purchase price of a new home from a developer.

Refrigerator stopped cooling... Paid $200 to have it diagnosed... Cost more than a new refrigerator to get fixed...$14,000. Refrigerator was 7 years old, energy star. How can it be energy efficient if it was made to last only seven years? How much energy is wasted making new ones to replace the broken ones, that cost too much to fix. Energy star. What a scam.

One year old Refrigerator had a faulty ice maker hose which leaked for weeks undetected. Caused major water damage to kitchen before discovered. Had to replace walls and cabinets due to mold. Also ice maker has been defective since purchase. Builds up frost in ice chute which splashes on floor when getting ice. Whirlpool will not correct or replace door due to being over the year warranty period. Even though it started the first 30 days we owned it. Will never buy another Whirlpool product. Customer Service is non-existent, if you have problems.

Whirlpool gold bottom freezer is 2 years old. This model has a design flaw. And due to this the drain is frozen in the bottom of the freezer. Water is leaking onto the floor. I called for service and whirlpool is charging me. To fix a problem that is their fault. This is unfair.

As you have heard from 700 other people we bought a whirlpool refrigerator because GE sucks, brand new refrigerator died in 4 years with 4 service bill costing more than the refrigerator. So we did some research and whirlpool was being recommended by several stores and the reviews were better than most. Well we bought the Whirlpool refrigerator and it has been nothing but problems from the start. Everything that can go wrong has and of course our warranty ran out. And we are sitting here with no water, no ice, water tray falls out and breaks. Called whirlpool many times and their answer every time is, "we will send someone out for you," and then we get a 300 to 400 dollar bill. Whirlpool sucks as bad as GE. It's crazy these companies get away with this crap. They can build good refrigerators they have in the past. My grandparents have one for 25+ years, now you can't get 2 years out of them. Pure Junk! I don't know what a good brand is anymore, they all seem to suck. Good luck.

We are experiencing our second compressor failure on our Amana French door refrigerator in less than three years. The first compressor died just after the unit was five years old...as said, this one was not even three years old. Although we have the extended warranty, it has been 13 days since the appliance broke, and we are still "waiting for parts." There have also been other repairs on this unit. Whirlpool has only answered one of my emails, and contacting the warranty people has done nothing to speed up the repair. I am very upset and will not buy or recommend a Whirlpool made appliance again.

Bought a side by side whirlpool refrigerator last year. Door seal has come unglued so the door doesn't close unless press seal back in Every time we open the door. For the expense I would expect the door seal to last longer than a year.

I agree with the comments already made. My crisper drawer plastic rectangular piece just literally decomposed! It shredded into little pieces and cracked and broke, dropping one side of the draw set. I called about it - nope, not under warranty - replacement cost? Merely $150 so my drawers could be in the refrigerator. Also, because of the stress of the angle the drawer holder was when it broke, it cracked the drawer at the back - and the drawer had one grapefruit in it at the time. (Not considering replacing - can't imagine what that would cost when the little brace piece approx 14" was so expensive.) The flap - yeah, it split.

Very disappointed with this refrigerator. Not even 10 years old and we have had it repaired 2 times plus my husband had to dismantle ice maker and take the back off inside of the freezer, using the blow dryer to thaw out the tube and manually blow in a tube to open the drain. The water leaking to the bottom of the fridge and into cold meat drawer and fruit keeper drawer. It eventually runs onto the floor if I don't catch it. This has been an ongoing problem for 6 years now. Today was another bill to the repairman for this problem. Very disgusted. This time he only thawed it out, the time before he replaced a part and thawed it out. I know he will be back because thawing is only a temporary fix because my husband did this numerous times, like every couple of months. Never again will I buy a Whirlpool refrigerator! I gave my daughter my old refrigerator and it's over 20 years old and never had a repair! My current refrigerator is Model # ETICHMXKB03 with ice maker. Top freezer.

Purchased WP fridge, stove, and dishwasher at the same time. All were the "gold series". At 20 months, freezer stopped cooling. WP would not cover the repair. Refrigerator has been noisy from day one. This company does not care about their customers.

We purchased a new bottom freezer Whirlpool refrigerator 4 years ago. For the past year we have had problems with the freezer frosting up. An appliance repairman told us the seal needed replacing. This was done with no success. He states there is nothing he can do for it. The refrigerator runs all the time and the freezer is unusable.

My wife and I purchased the Whirlpool French Door Bottom Mount Refrigerator in April 2013. Thank God we purchased the extended warranty. In June 2014 the ice maker quit working and delivering water. We have had the service contractor that WHIRLPOOL has qualified for all repairs. They have set up FIVE appointments to resolve the issue, all of which I had to leave work to meet because they do not provide any scheduled service outside the hours of 8am to 4pm. The first time they came the service man told me that "WHIRLPOOL RECOGNIZES THERE IS A DESIGN FLAW BECAUSE THESE ARE NOTORIOUS FOR FREEZING UP AND NOT WORKING."

I purchased a Whirlpool refrigerator a year ago and had to have the plastic piece fixed that holds the veggie and fruit drawers coz it broke. NOT because I overloaded it. Now it broke again and my warranty runs out tomorrow. DO NOT PURCHASE! I won't ever purchase another whirlpool anything!

We bought a Roper refrigerator about seven years ago. Less than two months later two of the cheap plastic door shelves broke and we had to buy replacements at over $20 a piece. Since then we've had to replace one more. Tonight another one broke so we'll have to fork over another $20+ to replace this one. I checked the Whirlpool website and they have the exact same flimsy plastic shelves as the Roper. I will be in the market to purchase at least three refrigerators in the next two years and you can bet that they won't be either Roper or Whirlpool. My advice to anyone in the market for a refrigerator to steer clear of these two brands as their shelving is cheap and shoddy.

I bought a fridge from this company not even 14 months ago. Went away for a week and came home to a fridge and freezer of rotten food. The fridge had died - I'm guessing not long after I had gone away by the look and smell of the food and house. I have had nothing but the run around ever since that day. Spoke to this person and then that person. The electrician confirmed that my fridge is completely dead because of the compressor. So they sent a report to Whirlpool and they have now confirmed that I will get a new fridge. Now I'm being told that will take 7-14 days. So I have been left with no food whatsoever as well as no fridge. I have two kids and can't even buy shopping for my son to take to school. And now I'm being told that I had 9 months left on the warranty for the fridge that died and that’s all I will get on a new fridge. Should I not receive a new warranty for a new fridge? And should they replace my food? Could really do with some feedback on this matter. Please help me.

Purchased a $900 refrig, it broke 1yr & 1 week later. I fought to have this fixed since its out of the warranty period. After having to take off time of work for repair people to come. The repair guy made a disaster. Finally after much arguing I received a new refrig, same model. Well that last about a year & 1 1/2 then it started leaking underneath. I CAN'T use the icemaker or the water feature which I paid extra to have. What a piece of Junk. The people at Whirlpool will just say, "Did you purchase a warranty?" YOU SHOULDN'T HAVE TO HAVE IT FIX WHEN IT'S ONLY 2 YRS OLD!!!!!! They are so greedy, they make junk so that you spend more money on repairs or extended warranties. Whirlpool owners & mgrs see how you feel when it happens to you. KARMA. I will tell as many people as I can to stay away from Whirlpool. I will never purchase their products again.

My husband and I purchased our Whirlpool Gold French Door Fridge-Freezer on bottom in January 2012. Water collects in the bottom of the freezer and creates thick sheets of ice. When the bottom of the freezer is a full sheet of ice, the water just drips onto the floor. I come home from work to a river of water that stretches across the kitchen--and now my linoleum floor is warping from the water. This started only 6 months after we bought the refrigerator. I'm sure the warranty is out--what can I do?

We bought a Whirlpool refrigerator/freezer from Lowe's 4 years and 11 months ago. It apparently sprang a freon leak somewhere... repair person cannot tell until they take it into their workshop which will cost $300 - 400 just to find! And then there is a strong possibility that the compressor is toast. I called the company and they were not willing to help out at all. Why should a refrigerator only last 5 years (technically less)? I am not buying another Whirlpool and am looking for refrigerators that have a longer warranty on their compressors - LG which has 10 years! Whirlpool can't do that????

Whirlpool 27 cu.ft french door bottom mount WrF989SDAH White - We took delivery of this ice making fridge mid-September from Sears Canada. 3 weeks later we have ice at the ceiling/wall seam at the back inside the fridge. Water collects along the rubber seal of the freezer drawer which we have to mop up. We said we were not going to use the water/ice maker and it's not even hooked up. Water comes down through the water dispenser onto the panel which we also mop up. Moisture in fridge. Temp settings are as factory specified. Whirlpool authorized tech guy gave us the inside info. He's seen so many design problems with this model and what Whirlpool do is order the tech guys to say to customers we can order the parts and fix it.

We bought our Whirlpool Refrigerator a little over three years ago. Within a few months we started having problems with the unit. From ice maker issues, cooling and freezing. Initially the frig was covered under Whirlpool's 1 year warranty. Then our extended 3 year warranty kicked in through HH Gregg which they supplied for free because of their poor handling of the initial sale. We have lost track in how many times a repair man has come out to work on the refrigerator. In the last year alone it's been at least 8 times. The most recent problem had been the freezer not defrosting properly to the point where we had to store food in our neighbor's freezer.

To start with, the ice maker drips non-stop. I have to check it several times a day to make sure it's not puddling up and running my hardwood floor. Because of the continuous that, drip, freeze cycle, it creates an ice dam around the rubber boot between the ice maker and ice bin....which they located in the door where there is inadequate cold, so the cubes melt, making even more of a mess, causing it to be unable to dispense them because it is one big mass... oh and that creates an ice dam also, so on top of replacing a torn boot a couple times a year I have to chisel out the ice bucket and defrost it once a week.

My $1800 French door refrigerator is only 20 months old and the ice maker has quit working. They sent out a repair person 5 times and replaced parts three of those times. Now they are saying it is unrepairable and are refunding my contract fee of $345 and leaving me with a broken ice maker. When the problem started it was making ice just not dumping it. Now it doesn't even get water. Throughout this all, two months, I have had to constantly call them to find out our next move. They say someone will call me in 2-3 days but they never do. One of The last people I talked to said, "Well you can still keep food in it." I don't feel that is reasonable considering I bought a refrigerator with the ice maker in it.

We purchased our side by side refrigerator from Lowes. When it was delivered, we noticed the freezer door was rubbing on the ice maker and would not close properly. The refrigerator was replaced. Then about 10 months later, the water dispenser stopped working. Service came out and said the water line had ice in it (we do not keep the freezer on high). They replaced the water line in the door. About 6 months later, after the unit was out of warranty, the same thing happened. We called Whirlpool and they said there was nothing they could do, because the unit was out of warranty.

On Aug. of 2013, purchased A Whirlpool refrigerator with ex warranty to find out the bottom freezer door started to RUST!!!! They said it was not covered????? WHY!!!!

I purchased a Whirlpool Refrigerator from Lowe's. 21 months later I need to replace the compressor. Whirlpool has been kind enough to cover parts and labor, but it has been 24 days and no service call yet. After multiple calls to their service department, who keep telling me there is not another dealer in my area, I am forced to wait. Living out of coolers for the past 21 days is very frustrating. I wanted to rent a fridge and send them the bill, but they would not cover that. I will never purchase another Whirlpool product in my life and will advise family and friends on the reliability and service I have received.

I bought a Whirlpool gold side by side with freezer on bottom and the ice maker in refrigerator part in March of 2013. Ice maker dropped ice one time. In 5 days Lowe's brought me a new one out and swapped it because it was in their 7 day policy. Ok this one worked good for about 2 months. Ice maker quit again. Service came out, changed out some parts that didn't work. 2 months roll by the new parts they ordered came in. Service came out again, put those parts in. Worked for about 3 weeks then stopped again. 3 times new service guy comes out and replaces some more parts and he had the wrong motherboard so guess what, had to order. It took 4 weeks to get it here. They came, put it on. It worked for around 2 months.

When we ordered a new part for our dishwasher from Fisher and Paykel, we received the part in just 3 days. I mention this to give an idea of what good service should be.

I bought a frig from Home Depot less than 10 months ago and it quite working. Called the company, they said, "We will send someone over" (1 week after the call) . So I asked if I would be reimbursed for my lost food, but under the rules they don't cover food loss. TO me that's like getting home owners insurance and they tell you, "We don't cover what's inside."

Found a crack under a freezer rack from sidewall to back wall. This has caused the refrigerator not to operate properly. Every appliance I own is whirlpool. Bought in 2005. Also bought another in 1994 that is working fine. What surprise me is having a crack in freezer wall. Nothing Whirlpool can or will do! Was a lifetime Whirlpool CUSTOMER. GUESS WHAT? FACEBOOK I GO. 3309 FACEBOOK FRIENDS.

I just finished reading multiple complaints that sound very similar to my experience in 2014. I bought a fridge for a rental unit in Oct. 2013. The freezer malfunctioned and froze up in back, 6/2014. Had multiple repairs with the problem going unfixed. After a couple of months with my renter without a fridge and laborious system requiring multiple phone calls on my part to get an exchange approved. The exchange went thru. It was delivered the am of Sept 11. Guess what? It was dented on the side.

I bought a frost-free deep freezer 2 years ago from a box store. Within 1 year it went out and I lost approximately $1000 worth of food. Called the box store and they called A&E. Bought the extended warranty. A year later the deep freezer went out again. Lost another $1000 worth of food. I'm scared to death to use my Whirlpool deep freezer again. Am I going to lose $1000 worth of food each year? No satisfaction with Whirlpool whatsoever for this piece of junk. And the problems were manufacturer defects. In fact, one of the parts had a recall on it and we were never notified. I don't know about anyone else, but I can't afford to just throw away $1000 worth of food every year. I've bought my last Whirlpool appliance now. I wish I had read these reviews. It would have made a difference to me.

Broken drip pan was cracked, replaced, and wood floor damaged, also replaced. Compressor replaced. Ice warmer replaced. Hinge on crisper door broken, replaced. Freezer door handle keeps falling off. All this in first year. Builder purchased 1 year Extended Warranty. Freezer ices up occasionally. Repairman advised using a hair dryer to free up the rails. All this on a $2,000.00 Whirlpool Refrigerator. Do yourself a favor and don't purchase this Refrigerator. Model #G16FDRXXY.

Bought Whirlpool Gold 21.9 bottom freezer (stainless) Jan. 2013. When it was 19 mo. old I noticed the freezer door was pitting. I have the Lowe's protection plan. Not their problem, door is a accessory not a part. Whirlpool said no quality issues with the material. Very disappointed Whirlpool did not stand behind a product they sell. From past posts I am glad we did not hook up the ice maker.

WRF989SDAW02 - Oct 2013 1st refrig delivered. After 4 repairs within 6 months, Whirlpool put in a request to the "Exchange Review Board" to replace. New refrigerator (same model though) was delivered May 19, 2014. 4 repairs later for the exact same thing with the 1st refrigerator, it was again sent to "Exchange Review Board" to replace. New delivery was set for July 30, 2014. When delivery company arrived at my house with new refrig, I was told it was "smashed on both sides". They would take care of contacting Whirlpool and schedule a new delivery date. From July 30, 2014 to present I still have no refrigerator from Whirlpool. I have 15 documented phone calls to Whirlpool or JB Hunt (delivery company).

If it worked it would be great to get a reminder to order a new filter. I have twice now ordered through this mailing. Both times I never received it. I was thinking it was spam since I never received notification it wasn't coming or was delayed. When I looked up the purchase payment and called them they just cancelled it with no explanation or attempt to just send me the filter. I just received another letter and I can't believe that they actually continue to send these out when they seem to refuse to actually give the customer service to mail them. I am not impressed with them at all. I am very glad I haven't had any maintenance concerns yet because I can't imagine how horrible they would be with any kind of services or parts needed. I definitely would not recommend if you expect any help in the future with your purchase.

I purchased a Whirlpool side by side refrigerator in Jan 2014. The first thing I noticed was the installers bought the appliance in without a box. The next thing I noticed was the door would not close unless you gave it a big push. While looking around at the hinges, I found 2 hairline cracks at the base of the refrigerator and 2 dents. I called Service and they sent a technician out. The technician told me they are going to want to epoxy this and you will see it. They asked did it get delivered in the box, I said no. I asked why, she said it should have been delivered in the container so you would know that it is new and not a rejected one from a customer.

I bought a Whirlpool built washing machine on Jan. 8, '14. It stopped working on Aug. 9, '14. It is now Sept. 2, '14 and I am still waiting for it to be repaired. I am age 75 and it is difficult to load and unload clothes to take them to the laundry. The repairman order a part Aug. 26. Pony Express has not deliver the part at this time.

I have owned this refrigerator (Whirlpool, Model#: ABR2227FES) for the past 6 years and was quite proud and satisfied with its performance. This month, the refrigerator broke down. The technician pointed the problem to a faulty motherboard. How can a refrigerator break down with only 6 years of use? Are not refrigerators supposed to last from 10 to 15 years at minimum? Is this breakdown due to what is termed "planned obsolescence"??

I purchased my refrigerator from a home improvement store in October 2013. We paid around $2,600 for it. About a week ago we had a power outage and the refrigerator never came back on. I called Whirlpool repair since it was still under warranty. The said it would be 9-2-14 before they could come out. Today they came, did not have the part but said it would be here in 10 days. We will be without a refrigerator for 3 weeks. This is totally unacceptable but what can I do?

Fridge was purchased in Feb 2012 from one of the home improvement store chains - along with an extended warranty. It worked flawlessly for about two years, at which point it began draining into the freezer compartment and eventually onto the floor (up to a quart or more at a time). Initially this was a rarer occurrence, happening once every few weeks - but has recently become more and more commonplace.

I purchased a french door Whirlpool Gold with bottom freezer on 10/05/2013 for $2,142. The refrigerator failed on 08/20/2014 and we lost at least $100 in food from spoilage. I called whirlpool service on 08/22/2014 requesting a service appointment and after being on hold for over 26 minutes I was told that the soonest available appointment was seven days away on 08/29/2014. I told the representative that this was not acceptable and that my family could not be without a refrigerator for 7 days. He informed me that whirlpool's resource team would contact me if there was a sooner opening for service.

Bought a Whirlpool standing freezer EV161NZTQ 10/8/2013. Been fine to a week ago and meat was soft, not frozen and veggies on door soft. Don't hear compressor cycling on and off anymore. Still under warranty so we'll see what repairman says. Things just don't last anymore. Last Frigidaire freezer lasted 10 years but they weren't rated good by consumer reports.

Whirlpool Gold Fridge - For all the people who have water collecting at the bottom of their freezer... There is a plug in the drain pan underneath that needs to be removed. It comes that way from the factory. Thank God, I have a smart Hubby and Father-in-Law. I find it INSANE that these Repair people have not caught on or do they just want to keep billing for Service Calls.

After multiple complaints since April, problem is not solved. The lower compartment is not cooling. Things are getting spoilt if kept. Servicemen replaced 4 parts and billed RS.6000. It appears that their business is selling the spare parts.

I purchased a Whirlpool Refrigerator Model # WRF990SLAM00 in May of 2013. My wife started noticing ice build up on the ice maker in the refrigerator section of this French Door model. We had it serviced for the same problem 4 times and the problem still existed. At this point, Whirlpool offer to give us our money back, and here is where things got interesting. My wife spoke with a "Sheila" who was to issue a check to a third party company who would then pick up the refrigerator and give us the check. Sounds simple enough, huh? The company was to get the check in 7-10 business days so we bought a new refrigerator, a Samsung this time, and scheduled its delivery for the time frame we were told the non-functioning fridge would be picked up. My wife could not get in touch with Sheila, which was always a problem, and we talked to a "Beth" who told us that this whole process had not even been started yet. Well, we are having our new fridge delivered and still waiting on our check and for someone to come and pick up this American-made piece of crap! We wanted to buy American, but this is what we got, a piece of crap!!

Water pools at bottom of freezer and onto floor. Has been repaired twice, but still leaks.

I purchased a new Whirlpool refrigerator, side by side in August 2013. The ice maker made ice but the size of the ice was much smaller than usual, however we lived with it. Soon it only made about a handful of ice a day, which defeats the purpose of an ice maker. So we called the store we bought it from and they sent a repairman. The problem was not solved until about the 4th visit from the repairman. I was told there was no problem with our ice maker from the first 3 repairmen.

12 months and 2 weeks, my ice maker quit working. I called Lowes where I purchased this top of the line junk. The first thing they asked was do I purchase the extended warranty. I said no. He advised to call a repairman he recommended, but I would have to pay for the repairs. Whirlpool was just as bad; no warranty, you pay. It appears they are both relying on warranties rather than selling dependable products or customer satisfaction. A couple months later, ice forming on the bottom of the freezer, and puddles every couple of days in front of the refrigerator. I pulled the two draws out and removed the ice. Within a week, it was back. A $2400 refrigerator should last longer then a 1 1/2 years without falling apart. My Whirlpool dishwashers only lasted 1 1/2 years also.

I purchased this refrigerator and have had problems with it from almost the beginning. First, the doors who'll not stay open long enough to remove items. The technician Whirlpool sent out said the cause was an uneven floor. I checked with a level and the floor is almost completely even. So, then it said that's the way it was intended to work. Isn't that what the adjustment wheels on the bottom are supposed to correct? They don't. One individual in Whirlpool's customer service department told me that the doors were not a functional part of the fridge and, therefore we're not covered by the warranty. What?

I need to start by saying I or we, my wife and I are both disabled - her with a head injury and a prosthetic leg and walks with a cane and myself well I'm stuck in a wheelchair, this makes grocery shopping more of a chore for us than most people and putting things away is part two for this chore. I figured I'd buy the biggest, best (LOL) refrigerator Whirlpool had to offer, so I could do our grocery shopping once a month and have a place for everything and the fridge being so big would be capable of holding a months worth of food. It performs that function very well!

5 months after I had it, my ice maker went out. Repairman came and found 2 plastic tubing were broken - one at bottom and one from top. He said very cheaply made. Repair company have hard time getting this parts. Been waiting since June 19. Today is Aug 6.

My husband and I purchased a Whirlpool French-door Refrigerator in Feb. 2014 from Best Buy. We did not purchase a warranty through them (BIG MISTAKE) because everything we heard about Whirlpool was positive, at least through friends and family. 1 year and 6 months later we have NO freezer and their warranty expires a year after purchase date! I called the company and they are no help at all! From all the comments I have read on here, there are few positive results! From now on I will be checking all reviews before I purchase a product again and WILL NEVER buy another whirlpool product again!

1st item - ice pooling at bottom of freezer, now repaired at a cost of $100. 2nd item - 1 day later fridge/freezer keeps shutting off and on irregularly. Can't contact anyone one from Whirlpool on a weekend and Trail Appliances doesn't have anyone available to come and look at it and if they did it would cost us another $100+ with no guarantee and we were told by Trail the Whirlpool will not touch it if someone else does. From what I have read seems we now a victim of Whirlpool. P.s. for those who don't know yet Whirlpool not only now owns Bastemp, they also are the makers of Kenmore and those fridges have experience the same ice issues.

I waited on hold for 24 minutes to be greeted by "Audrey" in Michigan giggling. I put in my service, need to be told I have to wait 3 days to have a tech arrive for A BRAND NEW REFRIGERATOR! To top off my disgust of WP, our BRAND NEW dishwasher doesn't work properly either. To wait, to receive ZERO voice of concern or even a fake apology, is disgusting to me. I am extremely disappointed! Shame on you Whirlpool! Shame on you!

Not cooling properly on wpf560smywc2 French door - Milk only last 3 days. Temp won't stay consistent. 4 times out and say normal. Ice is forming on fan in freezer and back wall causing no flow in refrigerator but freezer cooling. Only 3 months old. Lowe's Service Advantage (Extended Warranty) nor Whirlpool will replace or do anything about it. Was told 3 times out and replacement then today they sent me email with their policy or 3 times out with a repair (Parts must be changed) wait 30 days then another repair etc. then on 4th repair will replace. Lied to buy sales and called liar by repair guy when he told Whirlpool nothing wrong. I just wanted a new one cause I didn't like features.

I have had this refrigerator for 23 months. The ice maker has been a continual problem. It overfills and water runs onto my hardwood floor. After four service calls for the ice maker, the defroster heater caught on fire and melted the interior wall of the freezer. Not sure if we fixed the ice maker since we had the fire four days after the last service call. My service rep declared the refrigerator unrepairable. Fortunately I had purchased an extended warranty and they refunded 85% of the purchase price after 2 years of use. Besides the ice maker problem and the fire, I also had trouble with food freezing in the refrigerator compartment. I don't recommend this model, but my repairman says that Whirlpool is as good as it gets.

Freezer side went out on model# ed5kvexvl00. Fridge is less than 2 yr old. Didn't expect anything to go wrong so quick. The extended warranty, I did not purchase. Replaced relay switch - no changes in problem... Contact them (Whirlpool) and like every else, got nowhere with them. 3 weeks and no fridge... Hopefully the compressor is not bad. Will find out soon. I will be researching before I select new appliances in the future. They need to be ashamed of themselves.

The Weatherization program installed a whirlpool refrigerator in our home in October 2012. The fridge is less than 2 years old and the blower fan went out. We lost most of our food (what wouldn't keep in a cooler) and my daughter's insulin spoiled. When they put this fridge in, they took our old one saying it was less efficient. Now we are stuck with a fridge that doesn't work and is out of warranty at less than 2 years old. We have left several messages for a Whirlpool representative to call us back and here we are, one week later, and no call back.

We built a new house less than 2 years ago that included maple hardwood floors and upgraded Whirlpool appliances. The ice maker jams frequently, fresh vegetables freeze despite raising the temperature to 45 degrees and 2 service calls that didn't fix this. The latest problem is the worst. Ice built up in the bottom of the refrigerator and leaked out destroying our solid maple flooring. They are coming out again to service the problem, but who is going to pay for our swollen cupped floors?

It has been repaired so many times I have lost count. It gets fixed but it doesn't last.

First one had major problems. The bladder they call it. They took out the whole system out, replaced the tube that goes to the top of the refrigerator which is where it always starts leaking so they worked on it three times, junked it, gave me a new one and here I am again same thing. Ruined my hardwood floor and I'm stuck with it. Never again will I buy WHIRLPOOL.

I have owned this Whirlpool Refrigerator French Door MODEL WRF990SLAM01 for less than 10 months. The ice machine broke down completely a few weeks ago. We called Whirlpool and they sent a repairman out the following week. He left saying he had to order parts. About 8 days later, they called to let me know they have the part in and scheduled a time to fix it. They put the new part on and said ice should be coming out in the next 72 hours. It never happened!! Not only did the ice maker stop working, the freezer stopped working which was about $300 worth of frozen meat/goods down the drain. I called the appliance repair guy. He said, "I was worried about that, this product is known to have these issues." I asked, "Does Whirlpool know?" He replied, "Absolutely, they have a kit to fix this but its not 100% guaranteed to fix this issue." REALLY?!!!

Whirlpool W8RXEGMWQ01 leaks - It looks like the seal is not tight around the freezer box. They blamed it on my floor but I think it's because the door sags. The door needs to be lifted about 1/2" to fit snugly into the freezer box opening. They came out three times but couldn't fix it, then they said it was my fault. Then I finally gave up.

Model # WRS325FDAM02 - Paid $1,229 on Dec. 5, 2013. After setting it up, tried to clean the front. Was in Sears Outlet Store. Never could get the water spots and fingerprints off it. Gave up. Within a week the water on door repair cost Sears $232 repair to front access water and ice. Now within 8 months, compressor is broke. No cooling. Call Sears warranty repair - no service has come yet. Food is spoiling. Never buy a Whirlpool. Should have listened to sales lady in store. Told me to get extended warranty as these were made by children in China that were about 7 years of age.

We built a new home and bought all Whirlpool appliances. The refrigerator is a Whirlpool Gold French Door, model GX2F HD XVQ02, purchased in June of 2010. Water has been collecting in the bottom of the freezer and then freezing, causing us to manually defrost and wipe it out. We have contacted a repairman, who without looking at it, said he knew what the problem was as it was very common. He had to order the part and we are still waiting, 2 weeks later, as the part has not arrived yet! I am very disappointed after reading all these complaints, of which so many are the same problem.

I had my whirlpool fridge bought with my town home and it had problems from day one. It is a terrible appliance, it leaks water and ice from the dispenser and it rusted after 6 months only with minimal usage and now the ice maker is out and still they say that they can't do anything about it, "This is the way it is built" is their answer. They don't respect their warranty and they refuse to change my fridge although I have offered to pay them a loss on it and buy a new one but another model, they refuse all compromises. The worst company to buy any appliance from, I even have a dish washer that barely cleans anything..

WRF989SDAB00 - Our house burnt down in April 2012. We purchased all Whirlpool products to be put back into our house. We had to purchase these items in November 2012 so the contractor could get them into our house because of the cabinets. We did not move into our house until the last week of December and could not use these items until then. In December of 2013, our freezer went out along with the ice maker. I had to fight for Whirlpool to pay for these repairs. They kept saying that it was over the one year warranty. They did accept responsibility and paid for A&E to come look at the frig. One guy came out the first time and thought he fixed it. No. A month later two guys came out. They said it was the condenser.

This refrigerator is a disaster. You will never be able to leave your home for any length of time for fear of a storm putting your electricity out which turns it off and if it DOES NOT TURN BACK ON WHEN THE POWER IS RESTORED. If you happen to be away for several days you will come back to a freezer that has defrosted all over your floor and your food in the refrigerator spoiled.

Whirlpool wsv07 psl satina - I bought my whirlpool, two-door whirlpool ref last Jan 2013. Just few days before the warranty expires, I had prob with gasket on lower door. And now six months after the warranty expires, the freezer is not working and won't make ice anymore... and I will be charge 400php for check up. Reading on other reviews, I bet I am buying a disposable appliance from whirlpool. The national ref of my sis been a service to her for more than 10 years and it's still going good. Our GE ref prior to whirlpool serve as for 19 years.... but this brand sucks.

I don't know the model you have but this exactly what I just had happen in May. It's what they call the "jazz" board that is behind the light area inside the front of the refrigerator, where the light bulb goes. This is a circuit board and it seems when connection aren't happening properly the fridge won't go into defrost mode and the water freezes over the evaporator not allowing any cold air to the top but working cooling freezer and making lots of frost too. I paid $400 to Sears service repair. The "jazz board" itself, I kept the old one and you can buy it online for about $100 and a child can do the "labor" that I paid hundreds for because, like you, I didn't know what the problem was. It takes less than 1 min to do this. I was furious! I hope this helps you and I too will never buy a Whirlpool. I found this site looking for why the refrigerator is making very loud noises, very loud banging, clicking, humming. It's ridiculous!

Bought a Whirlpool Refrigerator Gold Series on 11/04/2014. It stop working on 6/25/2014 when I called customer service to report the problem. Received the visit of 2 serviceman on 3 different occasions and still don't know when the refrigerator will be fixed. What should I do?

The refrigerator is not repairable according to 2 different servicemen. The refrigerator just stopped making ice and not cooling all of a sudden. The problem seems to be inside the panel between the refrigerator and freezer portion. It's a side by side. First time I ever bought Whirlpool Appliances. To make things worse my Whirlpool oven does not work either. Even worse, the Microwave pretty much popped and never worked again. A Whirlpool microwave. The only thing still working is the Whirlpool dishwasher but I wonder for how long. I've talked to Whirlpool and they said I only had a 1 yr warranty and they could not help. I am writing to their corporate office to complain. I have an old Maytag refrigerator that still works and puts out ice in my garage. I went to look at Maytag appliances and just found out that in 2006 Whirlpool took over Maytag. So I will not ever, ever buy another Whirlpool or Maytag again.

Bought a Whirlpool Gold model GI6SARXXF04 less than two years ago and have already had three problems. The first was a faulty main water inlet hose that dumped water all over the kitchen floor. It was still under warranty so I didn't have to pay for it. Now have two additional problems. About two months ago there was a puddle of water under the refrigerator every few days. I finally figured out it was ice build up in the bottom freezer chest that melted that caused the water leak. The second issue is that the ice maker just stopped working. It had been working great this whole time and then suddenly it just stopped making ice. I contacted Whirlpool and they will cover the repair for the defrost issue but not for the ice maker. Gee, thanks, way to backup your product. I'm guessing the reason they don't backup the ice maker is that it's probably the more expensive repair. Like many people here I also will never buy another Whirlpool product again, regardless of what it is. They've shown me that not only do they produce inferior products, they also aren't interested in customer satisfaction.

I am an apartment manager. We purchased a Whirlpool Refrigerator (Refrigerator FFHT1817LW8) for one of our apartments. When it arrived it was missing a shelf next to the butter dish, also two of the bars that were to go in front of the shelves were the wrong size. This was at the beginning of April, it is now the second week of July and I am still dealing with this issue. The 1st company that was sent out to take care of the problem, A&E appliance, dropped my call so many times I ended up refusing to deal with them anymore. They also sent techs out 2 different times, and both times the wrong parts were ordered. Finally a different company was sent out and they told me that there was nothing that they could do, the shelf did not exist, even though the paperwork that came with the fridge showed a shelf next to the butter dish. Finally Whirlpool offered to order a whole new door but this would take 6 to 8 weeks...

The ice builds up over two week periods and begins to leak onto the floor, requiring me to empty the freezer, chop out the ice and put everything back. The repair job is in the vicinity of $100. Check the net. This problem is endemic. Since this is a problem created during the manufacturing process, Whirlpool should be fixing this problem free of charge. I will never purchase another Whirlpool product.

The refrigerator I bought (for about $1800) has had problems since the day it was delivered. And Whirlpool is not cooperative or inclined to accept responsibility for an appliance that constantly fails. The vent in the bottom freezer drawer frosts over, blocks the flow of cold air to the fresh food upper compartment. The freezer works, but I've had to throw out the contents of the upper compartment 3 times now. And the approved Whirlpool repair company workers are getting no help or input from Whirlpool from exactly how to fix the frost build up problem. It's apparently not fixable! Don't trust Whirlpool and don't buy its products.

GX5FHTXVB00 - Purchased fridge in 2009. In the second year the freezer got too cold and fridge was warm. Coils were frozen. Lost all food. Repairman replaced thermostat. This happened twice more with the same result. My warranty has expired, fridge is 5 years old and it's happened for the 4th time. Whirlpool doesn't care since it's out of warranty. NEVER will I purchase a Whirlpool appliance. They DO NOT stand behind their product!

I bought model #W4TXNWFWQ at Lowe's in February 2013. It had a one-year warranty. Five months after the warranty expired, the defrost timer went out. It cost $100 to fix the $400 refrigerator. Planned obsolescence or coincidence? Either way, it's poor quality.

My ice maker and freezer on my Whirlpool WRF989SDAM00 refrigerator stopped working 3 days out of warranty. Repairs to run around $800. Is Whirlpool making disposable appliances? There's a reason foreign appliances and electronics are bought in record numbers. Whirlpool is a disappointing "Made in America" product.

Whirlpool Gold Refrigerator, #GI6FDRXXY07 ICE MAKER PROBLEM - Ever since we bought this ref in 2012, we have been facing problems one after the other. First the refrigerator was shutting off on itself thawing the food the ref & freezer. (When we were on vacation, in summer of 2012 , it was a disaster when we returned home.) This a continuous on going problem... not fixed. Second 2012 Spring the Icemaker shuts off spilling water at the dispenser, when called customer service they sent a technician who replaced the ice maker. But again the icemaker is spilling water or leaking now. Third 2013 Winter, the bottom freezer was leaking and ice buildup at bottom. We have been having problems ever since we got this. WHIRLPOOL YOU HAVE DISAPPOINTED US, it's been an exasperating experience. Please Help, it's not our fault for your poor design & faulty product.

We bought a new Whirlpool side by side, model # WRS325FNAM00 in March 2014. In less than 48 hours, the freezer box was condensing and water was leaking on the bottom edge. The condensation got worse and worse. Five service calls later, Whirlpool replaced the freezer door--which took six weeks because it had to be manufactured.

I bought a Whirlpool Gold refrigerator in 2010 from Lowes. Within months it had a Freon leak and Lowes had to replace it. I had bought the extended warranty. In 2011 a part had to be replaced twice due to excessive noise. Then the freezer got frost buildup on a coil in 2012 and again in 2014. I called Whirlpool and asked if they would pay for my next 3 year warranty. They said no, it was my responsibility after the first year. I would never buy a Whirlpool product . Do research, Whirlpool makes several brands.

My Whirlpool refrigerator, model number ET8MHJKXM005, constantly leaks water into the bottom inside of the refrigerator. It's only 4 years old, for crying out loud! I have a repairman coming over in a few days who tells me the newer Whirlpool refrigerators are notorious for having the drain ice up. Why would Whirlpool design such garbage? They should all be recalled.

We purchased the WRX988SIBM00, delivered 6-26-14. Immediately upon plugging it in, we noticed a seemingly loud hum to it. Thought maybe it would go away once the fridge cooled off, but the hum continues. SO sad because I love the features.

We have all kitchen appliances from Whirlpool, but it is not what we choose, that was builder's choice. We, two people, are living in his apartment for almost five years, and first problem was with oven - the window in the door it is leaking somewhere, then microwave - the all front door plastic is cracking (we using microwave maybe twice a week) and is it placed under the oven. Now we have problems with fridge - the plastic inside the fringe is cracking.

My mom is 82. She purchased a Whirlpool refrigerator March 2013. Since her purchase, she has had to have numerous service calls. This was covered by her first yr. warranty. After the first yr., she purchased an extended warranty from Whirlpool. June 24th, 2014, her ice maker and freezer quit. My husband made numerous calls trying to get this fixed. He was switched back and forth from Whirlpool and Assurant. Assurant said it should be under Whirlpool and Whirlpool said Assurant. My mom felt that Whirlpool should have taken care of this problem. The refrigerator was a lemon. It was a French door style with bottom drawer freezer. We finally called the local dealer, whom she purchased it from, and he took it back. Gave her substantial credit toward another refrigerator, not Whirlpool! Very disappointed in Whirlpool... Will never purchase another appliance with this name!!!

Weeks ago, we received a new refrigerator from Whirlpool. Never really got down to temp. They replaced the compressor and still does not work. You would think a company like Whirlpool would replace it. That is a joke. They want to try and repair it again, another compressor? Now I have thrown out the food in it and feel like Whirlpool could care less. DO YOURSELF A FAVOR< DON'T BUY ANYTHING MADE BY THIS COMPANY OR THEIR OFFSHOOTS.

Here in Brazil, we use to have a very good brand of durable and reliable refrigerators and home appliances called Brastemp, and I was a very happy, fidelized customer of theirs. The time came for me to move to my new house. I gave my old appliances away to friends and modeled my new kitchen with Brastemp products. What I didn't know then is that Whirlpool bought the brand in 2000 and was selling their appliances over the Brastemp brand since.

We purchased a KitchenAid KFIS29PBMS00 in August of 2013. By March of 2014 it had stopped freezing and producing ice. Sent out a technician (mind you each technician has to come twice, once to diagnose and then to repair). They determined that all of the panels and ice maker needed replaced. Did so with no resolution. Placed another call. This technician determined that the compressor was bad. Installed a new one on April 10th. The fridge worked for 30 days. Stopped freezing and producing ice. Placed the 3rd service call. Was told that the new compressor was bad. Technician showed up on June 5th to replace it but did not have one with him.

I purchased model #GI7FVCXWY01, SERIAL #KY4234335, and it arrived in Jan 2010. It is now going in the trash! Two repair companies came out and both told me the ice maker had issued a recall, but in reality, Whirlpool told me to buy the replacement part for $348.73 to fix their poor design! I called the 1-866-698-2538 customer service and 'so sorry' is all you get!

I purchased a 29 cu ft Whirlpool French Door refrigerator (WRF990SLAM) Feb, of 2013 from Lowes and have had nothing but problems since I purchased it. First, I noticed that the fridge sounded louder than normal. Then a few months later, ice started building up in back of the fridge. Then the most craziest thing ever started happening, the water dispenser started randomly shooting out water. Lastly, the ice maker takes forever to make ice. Still to this day, Whirlpool has yet to fix the problem. Funny that the technician said that they've received a lot of complaints regarding the same issue for this model...so, I say you should be able to fix it then or replace my fridge. I have a 2yr extended warranty which states if they cannot fix my fridge after 3 attempts then they have to replace it. They refuse to honor that.

The stainless steel refrigerator door is rusting after only 5 months and the company respond it is "cosmetic" and we the customer have to live with it.... They will send a cleaning product which didn't remove the rust. Review that was written on the company facebook page wasn't published because it didn't meet the company website guideline. It's disappointing and frustrating to realize that we have to go through it. Not happy with customer service.

Sounds crazy, but the outside of my stainless steel door is all dented. I live alone and one day noticed that it looks like someone body slammed my fridge. Is there air in the door panels that could be escaping or something like that? Anyone hear of this?

This is our 3rd repair in 13 months and now my 4 and 1/2 year old son and I both suffered bacterial food poisoning on this 3rd round. It has been a complete nightmare. Then we found out until last month, they were completely replacing the entire refrigerator. Then they stopped that and are just replacing the parts again. Now there is a back order of the parts and not to put any food in there or we will get sick again. The repair itself will take 4 hours whenever they get the parts in and another 1/2 day to take off work. We are building a house and have bought the entire gold series line of crap that is sitting in boxes in our garage. NOW WHAT WHIRLPOOL?

Purchased a NEW Whirlpool side by side refrigerator (WRS965CIA) and it was delivered on 2-3-14 with a dent in the door. The retail store ordered a replacement door and this order was "approved" by Whirlpool. 4 months later, I still don't have the door. My 8 calls to the retail store say that Whirlpool's "Trade partner" is not returning their calls or emails to get this resolved. My contact with Whirlpool was met with contact your "Trade Partner". Vicious cycle and still no replacement door.

Whirlpool WRF989SDAM00. We bought this junk April 22, 2013. 7 visits from service guy throughout the entire year we have had this, problems began almost immediately. Whirlpool gave us a 3 month complimentary warranty (which is up at the end of June). Same problem is back (back left corner freezing up and I think it has also made our ice maker not work nearly as good as it should).

Purchased a new Jenn-Air JCD2295KES in 2007 when we remodeled our Kitchen. It's been a decent fridge. When it quit a couple of weeks ago, I had the repairman come. He informed me that the HV circuit board was bad and sorry but they don't make them anymore. What, a 7yr. old fridge and that's it? I sort of expect things to have to be repaired or maintained but to have to throw it away because Whirlpool chose not to carry the parts any longer. I decided to scour the net and see if I could find this legendary board. Lot of places seemed to have carried it but could no longer get it from Whirlpool. I found a place that could supposedly repair them but after a few days, they called and said the microprocessor was not repairable.

We purchased a Whirlpool French Door Refrigerator WRF989SDAHOO less than two years ago. The refrigerator runs constantly and has gotten louder by the day. It is so loud you can hear it when you are in another room. The temperature on the refrigerator is too cold and freezes fruit when I put it in. I contact Whirlpool online and they said it seems fine to them and also there is no temperature control that I can change myself. I am afraid I am going to come home one day to a dead refrigerator and spoiled food. I was not happy with their response and I WOULD NOT PURCHASE this again. The other problem is, we bought as a set, matching stove, refrigerator, microwave and dishwasher. So if I have to get a new fridge it won't match.

I have used Whirlpool products for over 30 yrs. This is the worst made product I have ever purchased. The ice maker doesn't produce very much ice. The cold water on door isn't cold. There is too much wasted space in freezer and refrig. side. You cannot get anyone to call you back to call for help. I contacted Whirlpool over a month ago. No return call yet. Consumers beware!! Model no. WSF26C3EXF01.

Purchased my first Whirlpool refrigerator, model WRF989SDAM00, in 2012. Six service calls later, Whirlpool replaced it with the same exact model. I am now on my 4th service call with the 2nd refrigerator because of dripping ice maker, fan going out in freezer, condensation continually dripping on everything in the refrigerator. Finally, last week, I had enough & wrote certified letters to Whirlpool's corporate offices, the service company they sent out to fix it, which was a nightmare by the way and the Better Business Bureau. I am still without a working refrigerator after two months!!!

I purchased my refrigerator (Whirlpool side by side refrigerator model ED5FVGXW507) in January 2013. We travel more than 6 months out of the year, so we have not had excess usage from the refrigerator. After only a few months, the plastic drawers started to crack. Now, after less than a year and a half, all my drawers are cracked, as well as all my door bins. I will be married 50 years in December, have owned refrigerators for all those years, and this is the first time that I have ever had a drawer crack, let alone all of them, as well as the door bins.

Your drain is plugged. It is located in the rear. Remove cover and look for tube. I have found a straw works well to clear the drain.

I purchased a Whirlpool upright freezer from Sears 17 months ago and it stopped working. I find the warranty is only 12 months. I contacted Whirlpool and they left a message on my answering machine that they would not be allocating any funds for the repair of this 17 month old freezer. I spent in excess of $600.00 and I am highly disappointed. I would never buy another Whirlpool anything.

This is the noisiest refrigerator I have owned. The compressor is so noisy I have to turn the TV up to hear over the fridge in the kitchen. The compressor runs almost constantly, they say that's to make it more efficient. I have called whirlpool and all they say is that it is normal. This unit replace a older Whirlpool fridge that you had to put your ear against to hear it running. It is now on our porch for cold drinks. This will be the last whirlpool product I purchase.

Bought Whirlpool Refrigerator Model WSF26C3EXU in Mar. 13. Worked until Nov. 13. We have had a repairman 4 times. We have no ice as the water leaks everywhere but into the ice maker. Called Whirlpool and Lowe's ... still waiting for a call back. This is truly a very bad product.

I had a Whirlpool GI7FVCXWY01. Purchase 3/13/2010. I had repairman after repairman come to fix it. The last one probably saved my family and my house. The light in the back corner was not only blinking, but flashing rapidly, much like some wild party light. It eventually stopped. The freezer works perfectly fine, the fridge works when it wants to. The ice maker makes ice some days but not others. The motor on the ice dispenser is completely frozen up. Does that all sound about right? If it does, clean it out and cut the power to it before someone gets electrocuted or your house catches fire.

In July 2012 we purchased a new Whirlpool Gold refrigerator. Last month ice maker went out. We bought it at Best Buy. They sent out a third party repair co. subcontracted under Geek Squad. Response was same as all these threads - just have to replace it. Since Whirlpool does care why don't we all go after place we purchased these refrigerators or the suggestion of a class action suit works for us! This is absurd!

Purchased the French door bottom freezer 29 cubic ft. refrigerator on Dec. 22, 2012. Ice maker broke Dec. 2, 2013 and it has been downhill since. Replaced it and it broke again on Jan 2, 2014. Been waiting ever since for replacement parts. In the meantime, the freezer went out. Compressor went out. Freezer is as cold as refrigerator at 40 degrees. Lost food out freezer and food molds in refrigerator after a few days. Repairman came to investigate and determined the refrigerator is a lemon and needs to be replaced. Thankfully for the 5-yr extended warranty, it will be replaced, but it has certainly been a headache. Everything shiny isn't gold...

Mtf18 defective refrigerator - The unit is 2 yrs old and about 6 months prior to 2014 I could not keep ice in the refrigerator's ice (freezer) and the appliance compressor ran 24 hrs. a day without recycling or stop. I did not purchase an extended warranty, after all, Maytag the dependable company. The lonely Maytag repairman. Right!! The unit cost $$700. and is now an anchor. You cannot repair the compressor, only replace it...

Worst service ever. This is my 4th refrigerator (I have 2 homes and moved a few times) and I have NEVER heard of a compressor going bad in 8 months. This was a "new" fridge, and all of my food went bad along with my infant's milk. I cannot express how upset we were, and Whirlpool told us that they can't do anything for us, and it was just something that happens. Basically, they told me, "Sorry for your loss... you should buy a longer warranty since this is not covered if it happens after a year." This is Whirlpool's way of telling me, we don't care if you use our product. I am amazed that they won't give us even a credit for what happened. NEVER BUY WHIRLPOOL.

Delivered in November 2012. After 3 months, ice maker replaced due to water dripping inside unit. Problem not fixed. By May, they are replacing computer unit. Water occasionally dripped but no problem. Come home today (05/012014) - water on floor and inside, ice melting and temperature controls set at proper setting. So, I go to the internet to search complaints and find your site. Oh how I wish I had seen this before buying this! It sounds like we need a class action lawsuit against Whirlpool!!!

I purchased a new Whirlpool 29 cubic ft. french door bottom freezer Refrigerator 11-22-2013. On 4-18-2014, I noticed water on the floor and realized my ice maker had quit working and the ice melted. I called Stanton's APL. where I purchased it from and a service tech came on 4-22-2014. He checked the fridge out and after five mins said this is a model that has a known defect in it and it would have to be totally rebuilt. I then called Whirlpool and told them I want a new Refrigerator. I told them I paid for a new appliance, not a rebuilt one. The Whirlpool rep said they would need a second opinion and scheduled a different company to come out for service. This happened on 4-25-2014 which by this time I lost all my food in ref and freezer. He was there about ten mins. and said it's gone out and it will have to be totally rebuilt. He calls Whirlpool tech support to help him figure out how to take out bottom door because he didn't know how.

I purchased the original Whirlpool refrigerator in August of 2013. That was replaced in October of 2013 due to a factory defect that left the ice maker unusable. In April of 2014, we now have a factory defect that has resulted in the entire unit unable to keep the fridge below 70 degrees F. It has been 2 weeks since the fridge died and Whirlpool has informed me it will be another 2 weeks until a replacement fridge will be delivered. I have spoken with countless customer service reps and 2 customer service managers, as well as 1 executive from the executive office in Michigan. Several times Whirlpool has dropped the ball in this process.

Before a year was up after purchasing 4 Whirlpool appliances for our kitchen, our refrigerator needed a new compressor. Of course, they covered the cost because it wasn't a year old yet. After much complaining, they gave me a whopping extra 3 months coverage, until Jan. 2014. Now we have water leaking on the floor and ice collecting on the bottom of the freezer drawer. What a piece of junk! I had sent an e-mail to Whirlpool after the compressor situation telling them that I would never buy from them again and would have nothing good to say about them. No one responded. Goes to show that Whirlpool could care less about their customer's satisfaction. Never again will I buy anything Whirlpool makes. By the way, our old frig is in our mud room working absolutely fine.

Four years ago, I purchased a Whirlpool refrigerator - French doors (ice and water in the door) and freezer bottom drawer. Against everyone but the HH Gregg's salesman's advice, I purchased the extended warranty as I had paid a large sum of money for the refrigerator. Within a year, I began experiencing problems with the ice maker. Over the next few years, I had to have it repaired/replaced an additional three times. Add to the whole mess the incompetency of the A & E Repairmen that required at least two visits each time to complete a repair and their inability to arrive during a 9 hour window, I stayed livid about my refrigerator for three long years.

I've had my Whirlpool Refrigerator for 2 years. Within that 2 year period, all 3 of the drawers within the refrigerator have broken and now there is a crack in the freezer on the bottom starting in the front and going straight back on the bottom to the back and up the back. After pleading my case for a new fridge to their "Customer Satisfaction Department and everyone's supervisor therein, they've offered to pay for the epoxy repair." I'm very dissatisfied with this! I don't think that a $1300 fridge should be held together by glue after only 2 years.

I purchased a french door refrigerator in March 2013. I purchased the Gold Series because I wanted the best. I have come to the conclusion that Whirlpool does not make a refrigerator with the quality to reflect the Gold Label or any label. My ice maker system created ice dams inside the fresh food area, in the ice bin compartment and allowed water to run into the fresh food area and floor. After four repair visits, I am still dealing with occasional water running down the inside of the ice maker door and into the fresh food area.

We purchased our Whirlpool french door refrigerator with bottom freezer from Lowe's. A few months after purchasing, we noticed a pool of water on the floor, resulting from what looked like a leak coming from the ice maker. After contacting customer service, they sent a repair company to service the fridge. This rep stayed no longer than 5 minutes and barely looked at the appliance. He said my refrigerator was not under warranty, which was **, as I personally registered the refrigerator the day it was. My kitchen floor is ruined as a result. I will NEVER purchase another product from this company again.

Bought a new Whirlpool side by side refrigerator. What a piece of crap!! I am using my time to write this review as the repairman fixes the latest problem. I don't have much hope because he asked for my assistance and is sighing and grunting over there. I had the traditional puddle of water to start. Tray underneath was cracked. Was actually fixed. Water and ice taste like crap. They said it's my city water... ok whatever. No good ice and water - we will survive. The food in fridge was freezing on the low. Guy just announced he broke the new thermostat... Yes, the thermostat broke after a year. Will get it fixed, hopefully enough to hold up until I can find another new refrigerator to buy. Never a Whirlpool or any of their other companies. Time to do more homework. So glad for these forums. Ugh!!