Sub-Zero Refrigerators

When you buy a $12K refrigerator, wait MONTHS for it to arrive, and then within two months see the double doors misalign, the water dispenser start erratically dispensing on it own causing a flood in your kitchen, the drawers get stuck and dislodged, would you recommend this product to another? NOT EVER. I would kick this hunk of junk to the curb if it wasn't already bolted in. To add insult to injury, their customer service provided an estimate of at least one month for a technician to arrive and address and active water leak. DO NOT BUY!

Ordered 10k Sub Zero fridge in June 2021, reps told me there may be a delay and delivery wouldn’t be until April/May. Ok, Covid delays… Fridge didn’t arrive in April or May, then given a absolutely for sure delivery of 30th June, 13 months after my order was placed and paid for. Called this week to arrange delivery, now told August 20! Product is good, but so are others, if I known they would not deliver I would have gone elsewhere. Kudos to deliberately misleading/lying salespeople for good job of taking my money and caring less about when the fridge would be shipped. Never again will I purchase anything from subzero, I can almost forgive the delays, but the blatant misrepresentation about delivery is inexcusable. So much better out there.

I would like to share my experience with the Sub-Zero fridge: Legacy Model - 36" Designer Over-and-Under Refrigerator/Freezer with Internal Dispenser and Ice. We had a brand-new subzero refrigerator installed in January 2022, and when we moved in March we found to our surprise that was not working. We were provided by sub-zero with a "specialist from Dalton service in Albuquerque ". He came and found a leak. After 2 weeks the refrigerator quit working again. Another trip from the specialist identified another leak. After 1.5 weeks the refrigerator quit working again.

We just did a remodel and had a 36", I believe it was a 650 then. It had a single door, not French, and a freezer below. It still was good when we got rid of it, but thought we should use the same space but get the newer model. I had to buy two different refrigerator/freezer for two different homes we have this year. The other one was about $3900 and has more cu. ft than this taller Subzero model. I know it is cabinet depth but the Bosch has moveable shelves, not just laterally, but also they are divided in the center, so you can move one shelf in the middle to a different height. You have the ability to have shelves at different heights ie. if you have tall bottles of say champagne, you can have half the shelf lower, and half the shelf much higher to accommodate taller bottles.

Reliable. We had a small problem with our ice maker and the Sub Zero company was very fast to take care of it and very professional. Other than that we haven’t had any other issues and the refrigerator is at least 10 years old if not older!

I purchased an $11,000 refrigerator. The freezer was broken. The service has been to my house 3 times and they still can’t fix it. The unit also makes loud noise at night. I would have never purchased this refrigerator but unfortunately it’s the only brand that fits in the space I have.

I purchased $25,000 + Refrigerator, range, oven, microwave & dishwasher from Wolf/Sub-Zero & qualified for their rebate program. It was difficult to say the least to register their products that they market but aren’t their line. Hours upon hours on the phone. After numerous run arounds & supposed reissues, I still do not have the promised rebate. Each time they ask me to wait 30 days & then up to 4 weeks for a reissue. It’s pathetic. I’ve moved 15 time in 35 years & have had 2 sub-zero refrigerators. They are no better than Whirlpool or any other brand. (Except GE, they are horrible.)

If you are thinking of buying this product please save your money! We have had the freezer for 2 years and in that period the compressor have been replaced twice, the ice maker is covered in frost, and they couldn’t pinpoint the exact parts that is causing the damage. So since we have reached the two year mark, they said that MAYBE it’s the control board that is actually malfunctioning and causing the compressor to break down and warranty is over so they have to charge us 500 USD for that. I bought this freezer thinking it was built to last but compared to other freezers that I have used this is actually the worst! Please save your money.

Unit has been down for 2 weeks now. No replacement of food. Very disappointed!!! Called to ask for help but they are not very caring. Guess I made a big purchase and no service after the sale. Hopefully they will get me running soon.

Great big refrigerator for over 13 years. Key for its life is to put and frequently change a 10” by 20” air filter (rating 4) inside top big refrigerator where the compressor is running to minimize overheating and expensive clean up and repair service.