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Sub-Zero Refrigerators
Overall Satisfaction Rating
1.91/5
  • 5 stars
    14
  • 4 stars
    5
  • 3 stars
    11
  • 2 stars
    23
  • 1 stars
    75
Based on 128 ratings
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Sub-Zero Refrigerators

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Sub-Zero Refrigerators Reviews

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Page 1 Reviews 1 - 10
Rated with 5 stars
Verified Reviewer
Original review: Sept. 10, 2019

I chose a built-in all refrigerator for it's energy efficiency, and have a separate undercounter freezer. The Sub Zero is very roomy and well lit. Have had some issues with dark staining of the white etching on the glass shelves, (which removes mostly with cleaning). Bought in 2001, still going strong in 2019 with only one repair. Very easy to access/clean coils. Fits a huge pizza box on bottom shelf! Stainless steel face looks great. Can set exact temperature desired. No ice/water on door, too many things to break, and I prefer to make my own ice. Ice makers are notorious for problems, so I kept it simple.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 7, 2019

Expensive, but worth it. Had to spend about $1500 to repair and switch to new refrigerant, but should be good for another 30 years. When you buy a Sub-Zero, you should never have to buy another refrigerator in your lifetime.

2 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: Sept. 6, 2019

Quality built throughout, steady cold or frozen temperature in respective compartments. It looks impressive, more like a part of the house than just an appliance. It is a bit expensive to buy however.

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 1, 2019

Have had the refrigerator for 20 years, very few repairs, functions very well, still looks like new. Side by side refrigerator, freezer on the bottom with ice maker, costly but would recommend this fridge.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 5, 2019

Two new compressors and four door gaskets in ten years. Also high energy user. It looked good and had lots of room. Freezer on bottom was great. If you are wealthy, who cares if it costs so much to buy and repair?

2 people found this review helpful
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Rated with 3 stars
Verified Reviewer
Original review: Sept. 4, 2019

We had an older version that actually worked better than this model we purchased in 2010. We have have several issues with the ice maker and have have several calls to have a repair person come and fix it.

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Rated with 3 stars
Verified Reviewer
Original review: Sept. 2, 2019

Sub-zeros are overpriced luxury fridges. For the price, they deliver a status look. Do they deliver a better product? The 2 we have owned over the ages can be temperamental. The first one needed a new condenser; during the servicing we learned that Sub-zeros should be moved only by professionals. The current one has a water condensation drain scheme that's faulty by design and clogs. As a separate water-handling defect, the vegetable bins condense too much water and pool, causing food to rot. Otherwise, aside from the regular maintenance of vacuuming off the heat exchanger, the fridge has been fairly maintenance free for near 10 years.

2 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: June 29, 2019

Five years ago, we bought a sub-zero built in refrigerator with freezer section on the bottom. Now we regret it. We have a problem with constant build-up of ice at the bottom of the refrigerator section behind the crisp drawer. Also the drain tube gets blocked with ice. Subsequently, condensation water is dripping from the refrigerator and in the long term it damages the door rubber gasket which need to be replaced at a high cost. We have to defrost the refrigerator and drain pipe 3 to 4 times a year. We set the temperature at the recommended level, no luck, we increased it by couple of degrees, no improvement. We had a built -in Kitchen Aid fridge for 15 years and now we regret changing it, it was in excellent working conditions.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 28, 2019

We had a Sub-Zero when we bought our home in 2005. In 2010 we replaced it with a new Sub-Zero because that is the only refrigerator that would fit in the area that the other built in was removed. We have had AWFUL problems with the ice maker and the drain clogging. We have a repairman here at least once a year--- sometimes twice. We either really purchased a lemon or their product has completely gone sub-par.. Problem- it cost us $10,000. We could have purchased a much cheaper refrigerator and probably gotten much more use. Unfortunately, Sub-Zero makes sure you can only replace with their product if it is a built in. No other company fits the dimensions. I would never recommend this product.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 2, 2019

We replaced our built-in Sub-Zero in 2015 with what we thought was going to be a newer version of the BI 36U/O RH model. This NEW VERSION IS TOTALLY DISGUSTING AND DOES NOT WORK!!!! The very worst thing about it is that there is no self-closing mechanism on the freezer drawer as there was on the older version. In other words: how many times has my husband gone to get ice for his cocktail and pushed the freezer drawer to close BUT it does not slide in all the way? SO the freezer and refrigerator heat up. The older version stated this on page 20 of its instructions: "Your freezer drawer has a self-closing mechanism. The incline, built into roller assemblies on the drawer uses gravity to assist in closing the drawer."

The newer version DOES NOT have this self-closing mechanism, I was informed. What stupid, pathetic engineering idiot decided to do away with this feature in the newer version???? I would love to know why that decision was made since the occasions when the freezer drawer does not shut totally are still numerous -- even four years after purchase of the newer model for thousands of dollars????

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7 people found this review helpful
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Sub-Zero expert review by ConsumerAffairs

Sub-Zero has long been one of the leading lines of refrigeration products. The company was founded in 1945 in Madison, Wisconsin.

  • Innovative: The company has always been forward-thinking, they have created the free-standing freezer and the built-in refrigerator.

  • Ultimate luxury: Sub-Zero has a reputation for making the most luxurious refrigerators possible, so it's a good choice for anyone who wants to outfit their home with luxury appointments.

  • Built-in and customizable: Sub-Zero provides built-in refrigerators that blend in smoothly with a homeowner's aesthetic.

  • Test drive: The company allows customers to make appointments and check out Sub-Zero refrigerators in the showroom to ensure they pick the appliance that is right for them.

  • Curated collections: Sub-Zero offers customers curated collections of kitchen appliances and products, making it easy to design a kitchen seamlessly.

  • Best for: Homeowners, businesses and restaurants that are looking for a luxury appliance.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Sub-Zero Refrigerators Company Information

Company Name:
Sub-Zero
Website:
www.subzero-wolf.com
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