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Reviewed July 8, 2023
This company is a Joke. I purchased in the past 4 years 4 times new appliances for an entire kitchen for new homes. Every order was over $45,000. Last year I bought again (for myself) new kitchen appliances and got everything except the 36" column refrigerator and 36" column freezer, Lucky me - I got the refrigerator on March 2023, but the freezer keeps being postponed by a month at a time. I would consider myself a good Sub-Zero customer, but I never got a phone call from the company. After my store insisted, the company's sales person (Nick) called me after 2 months of requests. He promised me to investigate and call me back the following week on Monday. That was a month ago without him even trying to reach me back.
The cabinet maker could not wait to make the panels, and just left me without finishing. I had to buy new veneers (expensive teak) by myself and find another cabinet maker. Cost - $4500. All because I got a delivery date and it keeps going and going and going. The company doesn't seem to care at all! There are other very good options to buy all the appliances and cheaper.
Reviewed June 24, 2023
In February 2023, I purchased a new 42 inch Sub-Zero side-by-side stainless refrigerator freezer combination that would be built-in. It malfunctioned several times and then an alarm started going off at a sign that said service. Another time a wire just dropped down from the middle of the machine to the floor and every evening and afternoon the machine would make a noise like a truck. I contacted the people that I purchased it from the House of Appliances in Delray Beach and they were very uncooperative, but did agree to return it. Sub-Zero I sent a letter to the president of the company. He never responded. Finally they did take it back. But I had one from 2006 and it was excellent. This new product is made like junk. Don’t buy from this company.
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Reviewed June 21, 2023
I bought a side by side Subzero fridge with a filtration system. After buying the unit, I had the filtered water tested with unfiltered water in my home. The results were exactly the same. The authorized servicing company came to my house, claiming I must have a defective filter. They replaced the filter and the same results. The filtered water is NOT being filtered. I hired a plumber to test the water but also tested on my own with a TDS detector. Again, the water from the fridge is always IN THE RED. I called Absolute Appliances, where I purchased the unit. They referred me to Subzero customer service, and I'm just waiting for someone to get back to me. It's been a horrible experience.
Reviewed March 28, 2023
I received my refrigerator in October of 2022 after waiting almost one year for it to arrive. Once installed it ran fine for the first month. Then, the alarm (chime) started to go off. I contacted Sub-Zero and they sent one of their repair people to fix it. He told me this is a common problem with the model refrigerator I had. It was electrical interference causing the refrigerator to throw a “1511 code”. He bundled some wires together and left. Several days later the alarm started to chime again. I contacted Sub-zero, they sent out the same company out to repair the problem.
The service man said I might need a Greenwave filter to clean the incoming power. I called Sub-zero and they said to order one and I would be reimbursed. The filter was ordered and installed. Within one hour after installing the filter, the alarm started to chime. I was told that Sub-zero is aware of the problem and is no hurry to fix it. Since the problem has existed for several years. It’s a shame that you spend $15,000 on a refrigerator and get a piece of junk.
Reviewed Feb. 25, 2023
I just received my new one-door Subzero (November 2022). I bought it at RC Willey in Orem Utah. The water dispenser shoots water everywhere inside the fridge after you remove the cup, the butter compartment door doesn’t stay closed and every time I open the door, the butter boxes fall hitting the bottom freezer stainless still door. It will make a dent soon. The door compartments are too narrow. I can’t fit anything there. I spent almost 13K for this piece of junk. Don’t buy it. The older models were excellent, but not anymore. They are terribly designed and constructed now.
Reviewed Feb. 18, 2023
It worked fine for 6 1/2 years and then it started making noise. The “certified” repair people replaced the circuit board and the fan motor for $1200 which didn’t change a thing. It’s actually worse. This refrigerator can be heard 40 feet away and this has been going on for six months. It sounds like an old car is in my kitchen… And it sends out vibrations. It’s so annoying. Sitting 15 feet away from it you can hear a wind from the fan. And that’s after the repair. When the freezer compressor comes on there is a loud vibrating noise, and then hours groaning on and off and it runs constantly. Not only is it not any better after the replacement parts, it’s actually worse. It’s like they can’t fix it. Changing those parts was a guessing game. Now the “certified” repair is telling me all refrigerators make a noise. Really? That’s rich! If they change compressor that’s another $2000 because only the part is covered not the labor. I actually don’t know what to do at this point.
Reviewed Feb. 17, 2023
We are so dissatisfied with our $12,000 Subzero - It's a large refrigerator, standing 7 ft tall with two pull out freezer bins. It is NOT a side by side. But not only does it have a very small ice bin, but the control panel that has a pictures of 3 ice-cubes that you have to manually tap when you want the max ice, which is a small amount - We thought this 3 ice cube feature would keep the bin nice and full. But no...it resets, then goes off and back to the 1 ice-cube setting, so the ice maker automatically puts itself back on the lowest setting, with 1/4 of the small ice bin with ice cubes. You continually have to "know when" to press the 3 ice cube button and it still puts out a VERY LITTLE amount of ice and it does not make it fast enough even when it's on the 3 cube setting. There is no way to keep the 3 cube max ice setting, so the bin is always low on ice. We entertain and even if we have family over and 4 or 5 of us have one drink with ice, it's gone.
In researching why SubZero does not allow you to keep the setting at the max ice setting, they say it is a "conservation feature" that we, as consumers, are not able to control. But...they allow you to buy a stand alone ice-maker if you need more ice. How does that make sense? How is that conservation? Sounds like a sales tactic. It's an expensive beautiful large refrigerator. This is a tiny ice-maker and we don't have the ability to make more ice - I guess that is Sub-zero's decision for us. I would NEVER buy this Subzero again. We have to go buy ice in bags. If you want ice, or want a tiny bin that does not fill, don't consider this refrigerator. We spent $12,000. We want ice. Sub-zero needs to do much much better.
Updated review: Feb. 20, 2023
This issue has been resolved. The problem was a very small broken fan that was misdiagnosed by the appliance company.
Original Review: Feb. 16, 2023
I ordered my new $15,000 Sub-Zero refrigerator/freezer in November 2021 and finally received it in December 2022. I was so excited to have this new refrigerator/freezer with external water and ice.. Except the freezer wouldn't get any colder than 40 degrees and of course wouldn't make ice. A Sub-Zero repair company was dispatched and put a new part in one month later. Nope, it still didn't work. Two more parts were ordered and now I've been waiting another month for the repair company to come back to install these parts.
I called Sub-Zero claims to find out if I could get a new refrigerator/freezer, but they said that it would take another year for a new one if I chose to go that route. My choices were to wait for these parts to be installed and hope they work and will last, or wait another year for a new unit. I don't believe that there are no new units anywhere in the U.S. that I can receive and I'm not confident that this unit will be repaired and will last. So much for getting what you pay for.
Reviewed Dec. 19, 2022
I ordered a 42 in Sub-Zero refrigerator with ice and water dispenser on the door in October of 2021. Didn’t receive it until August 2022. Now less than 3 months post installation ice spewing without anyone touching it. Now ice and water dispenser locked up. Pure junk. Capacity inside the fridge is terrible. The design limits both freezer and fridge space. Now this ice projectile problem right before Christmas and no one to service it. I would have never purchased this had I known all the above. Pure junk and total waste of over 12,000 dollars.
Reviewed Nov. 20, 2022
I have a 7-month-old Sub-Zero column refrigerator. The temperature went up to 56 degrees, and I did not notice the error message on the read-out until days later when all of the food had spoiled. I kept getting sick and did not understand why until I realized that the refrigerator had stopped cooling. There was a refrigerant leak, causing about a 3-hour repair. The same thing happened when I bought my last Sub-Zero 18 years ago when the condenser coil went out after only about 6 months. I will say that High-End Appliance in Atlanta provided great service, and I highly recommend them. They sent an emergency service tech out the next day.
Sub-Zero author review by Sandy Baker
Sub-Zero has long been one of the leading lines of refrigeration products. The company was founded in 1945 in Madison, Wisconsin.
Innovative: The company has always been forward-thinking, they have created the free-standing freezer and the built-in refrigerator.
Ultimate luxury: Sub-Zero has a reputation for making the most luxurious refrigerators possible, so it's a good choice for anyone who wants to outfit their home with luxury appointments.
Built-in and customizable: Sub-Zero provides built-in refrigerators that blend in smoothly with a homeowner's aesthetic.
Test drive: The company allows customers to make appointments and check out Sub-Zero refrigerators in the showroom to ensure they pick the appliance that is right for them.
Curated collections: Sub-Zero offers customers curated collections of kitchen appliances and products, making it easy to design a kitchen seamlessly.
Sub-Zero Refrigerators Company Information
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