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We replaced our built-in Sub-Zero in 2015 with what we thought was going to be a newer version of the BI 36U/O RH model. This NEW VERSION IS TOTALLY DISGUSTING AND DOES NOT WORK!!!! The very worst thing about it is that there is no self-closing mechanism on the freezer drawer as there was on the older version. In other words: how many times has my husband gone to get ice for his cocktail and pushed the freezer drawer to close BUT it does not slide in all the way? SO the freezer and refrigerator heat up. The older version stated this on page 20 of its instructions: "Your freezer drawer has a self-closing mechanism. The incline, built into roller assemblies on the drawer uses gravity to assist in closing the drawer."
The newer version DOES NOT have this self-closing mechanism, I was informed. What stupid, pathetic engineering idiot decided to do away with this feature in the newer version???? I would love to know why that decision was made since the occasions when the freezer drawer does not shut totally are still numerous -- even four years after purchase of the newer model for thousands of dollars????
I have a $13,000.00 dollar SubZero fridge that is constantly creating mold due to excessive moisture. I have had a SubZero repairman out 3 different times for this issue. While I was hoping to find a fixable solution, I was told all 3 times that this is normal for the SubZero appliance since it is made to retain moisture to keep food longer. I DO NOT RECOMMEND buying this appliance unless you like to deconstruct the interior of your fridge, every 6 weeks with bleach water and dish soap, as recommended by the service techs. I have NEVER had mold in any of my fridges in my 56 years of life UNTIL I got a SubZero.
Asko is owned by Sub-Zero, and that is who we had to deal with. They were horrible. We purchased a very expensive Asko washer and dryer. Almost from day one we had problems with the washer. Sometimes it would just not spin all the water out of the clothes. This was random, and it didn't matter how big or small the load was or what the cycle was. This has now gone on for over 2 years. We called the store we bought it from and they sent their repairman. The man has now been out more than 10 times. Some parts on the washer were replaced although no one could seen to figure out what the issue was. NOTHING has worked and we continue to have the problem. In addition to this at times when washing suds and water would pour out of the front of the washer onto our wood floors. Of course the repair service couldn't figure out why that was happening randomly either.
During this time Asko/Sub Zero in Wisconsin was contacted several times by the repairman, and in our presence. The poor guy just didn't know what else to do and wanted to let them know about the issues. I personally just had a phone conversation that was insulting and went nowhere. The rep showed absolutely no good faith, and during the call she continually tried to manipulate the conversation and distort the truth in an attempt to try to absolve Asko/Sub-Zero of having to take responsibility for their obviously defective product.
I have never had issues like these with any other washer I have ever owned. It is truly disgusting that this company has ignored the problem and let it go on and on, no matter what we did. We went through channels and did everything they all told us to. Now, we are at the end of our patience, and are going to leave bad reviews about them on every site we can find. We have all our paperwork together and are now considering a lawsuit in small claims court. We cannot afford to let this go. Needless to say we would never do business with this company again or ever recommend them or their products.
Just awful. Spent 12K on a brand new 48 inch side by side Sub Zero Refrigerator. Took five weeks to get a service call for initial problems of excessive noise. Despite promised contact, no one called to schedule appointment. Was on hold for 24 minutes trying to find out why. When service finally appeared, they resolved noise problem but next attempt to use the external water dispenser resulted in a flood of water down the front of the refrigerator and all over the floor, with water spraying everywhere but in the glass directly under the dispenser, and creating a huge mess. Called again Friday morning to hear after 12 minutes on hold that the office is "closed". Not sure why anyone thinks this is a good product or a customer oriented company, except for the hype and advertising, all of which are lies.
My side by side built in Sub-Zero ice maker gets stuck so sometimes I don’t get ice, and sometimes it spits it out wildly. Ice dispenser is horrible as it normally spits out ice on the floor as it is poorly designed. The freezer drawer doesn’t pull out all the way, and I couldn’t find any useful information online to pull the drawer out. I called them, first woman didn’t know, and the second woman pretended she knew what to do and I told her it wasn’t working. And asked to speak to another person and she said that the next person would just tell me the same thing? This was after being on hold for 20 min and talking to them for 5. I’m not impressed for the price I paid.
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Purchased this Sub-Zero 1 1/2 yrs ago. The compressor makes a bongo drum sound when it comes on. This lasts for about 1-2 minutes. The freezer does not keep food as frozen as the supermarket even at a temp setting of zero. The fridge box temp tends to measure 40-45 degrees even though temp is set at 38.
Considering the outrageously high price there should be a fridge thermostats like the ones in your home where you can set the temp for day and night. There should also be an actual temp gauge inside the fridge and the freezer!
Although we have had these models for over 18 years, they have needed many repairs to keep them working. First, the good. The compressors have lasted without failures. Bad: the evaporators in both units failed within 5-7 years, the electronic modules use substandard relays for switching the compressors on and off (contacts welding due to excess starting current), defrost heater failed on the freezer when the evaporator failed. It is very inconvenient when a refrigerator or a freezer fails so I would hope that these VERY expensive units would be built for a lifetime like the GEs built 70-80 years ago.
We bought this fridge in 2016 because the previous fridge lasted about 20 years. The newer model was a joke, lacking any innovation, with most of the material seemingly inferior to their 90s counterpart – all of which made me feel very stupid for not checking out the physical unit prior to forking out $10,000. We've had to contact Sub-Zero three times for issues/repair since. They dropped the ball on our last service request. As other reviewers noted, calling their falsely advertised "Call Us Anytime" line was a waste of time as no one ever picks up. I'm still waiting with the hold music and it's been over 20 minutes — writing them an email instead. By the way, the hidden email for customer service is email@example.com. Good luck, people. I would go for a Miele, Thermador, or honestly, anything else.
We inherited the Sub-Zero 650 when purchasing our home. The unit is less than 20 years old. It seems as though it's one issue after the next. The unit is built in, so replacing it would be expensive. We're stuck with fixing it time after time. Think twice before purchasing Sub-Zero. You'll be happy you did.
Not worth the money. For its large size, it doesn't hold much. Freezer is too small and it makes very little ice. Had to get an extra refrigerator for the garage.
Do no waste your money on Sub-Zero water and ice maker. We inherited a Sub-Zero when we bought our house and it was 30 years old. About 3 years ago it started to have issues so we decided to replace with another Sub-Zero since our previous one lasted so long and "upgrade" to the water and ice maker. We just assumed that Sub-Zero would be top of the line for everything. WE WERE VERY WRONG.
The ice maker either jams or the ice shoots out so fast and all over the place. Then every now and then an ice cube will just drop out and if nobody is around, it melts and cause a puddle to form where you put the cup and drips down our wood panels. We have had several service calls and everyone tells us it is just the way it is designed and the defrost heater caused the ice to melt a little and then the cubes stick together. And the cubes are so big they don't fit through the hole very well... especially when they start to stick together. Smaller cubes or a bigger chute would help. So basically, there is nothing we can do... just a very poor design.
Our friends also bought a Sub-Zero with ice dispenser in the last 2 years and they say the same thing. We just bought a second fridge for the house (LG) with another ice dispenser and it works wonderfully. How can a company that makes a fridge at 1/6 of the cost have a better design than a $12000 refrigerator??? So unbelievably disappointed in our purchase and Sub-Zero has done nothing besides connect us to a service provider that says nothing can be done. Seriously people, DO NOT WASTE YOUR $$$.
This refrigerator keeps food perfectly and longer but is very expensive, almost three times the cost of another refrigerator, and has no bells and whistles for all that money. No ice or water in the door.
Have had this built-in SubZero since 1994 and it has been an exceptional refrigerator/freezer. Last year it finally needed a new compressor and of course there was no more R-12 refrigerant to be had so had to pay for not only a new compressor but R-22 refrigerant too. Still an outstanding refrigerator/freezer.
One of my best purchases while piecing together a new house, great craftsmanship, well-made. Good price for it all. Needs better air filtering though.
I have so many problems with my Sub-Zero (700tf) I have lost count. I had to replace the compressor last March and now it's April a year later and I think I have to replace it again! The new compressor has a warranty of one year and I'm just a month past that! I feel I'm at a loss because the freezer is built into a wall and I don't know how to replace it with a different brand that would fit. I called the closest repair shop that works on these and since they are an hour away they charge $125 upfront to come and see what the problem is. Very disappointed for the money to buy one of these. Oh, and we were the first owners of it and have only had it since December 22, 2009!
New Subzero side by side - Very good looking and apparently well made. It was installed Saturday. The instructions say it takes 24 hours for ice to be made. The next day I tried to get the ice container out to see how much ice was made. The door does not open wide enough to pull out the container. I had to maneuver it a few different ways to finally get it out and then to get it back in. I called the service department for the selling company. He said there is no adjustment and it is a common complaint. Extremely stupid.
I am submitting this review because so many others have been negative. We bought our side by side Sub-Zero 690 late in 1999 and it is still going strong. we have had repairs under $500 in that time frame. We are looking to replace it only because we are redoing our kitchen. The service person who was out a couple of years ago said that they often see Sub-Zeros work well at age 30! We bought a double wolf oven a couple of years ago just because we have had such a good experience with Sub-Zero, Having said that many people have also suggested that the newer appliances are not as reliable as older models.
We have had constant problems with our 2 Sub-Zero Refrigerators and 2 freezers. I have lost track how many times the Sub-Zeros have been serviced and parts replaced. We maintain it and clean out vents etc so we take good care of them. It’s just a poorly made product. When I tried to call the corporate headquarters, I could not get anyone on the phone. Avoid at all costs or you will be paying for repairs on a yearly basis.
Joe the refrigerator repairman was excellent in guiding me through and teaching me how to connect the water hose to my refrigerator. He even showed me how to turn on the water valve for the refrigerator to work the water and ice dispenser. I not only recommend him for his excellent job, I will order the Sub-Zero refrigerator again and continue to contact Sub-Zero for upcoming repair.
We purchased all Sub-Zero/Wolf/Asko kitchen appliances several months ago through Ferguson, both supposedly reputable American companies. The Sub-Zero promotion gives the customer the choice of several free smaller appliances (i.e. toaster) and a $1,000 gift certificate in return for buying all Sub-Zero products. In order to redeem from Sub-Zero we had to submit a redemption form, proof of purchase, serial and model numbers. We submitted everything requested online, as requested by Sub-Zero. We waited several weeks and followed up. We were informed a claim was never made. We resubmitted everything again and again we informed the claim was not received by Sub-Zero.
Our claims were never bounced back due to using an incorrect email address. We have submitted our claims three times now, both online and now by mail. Each time we call the claim dept, rep says they have no knowledge of our claim. Our conclusion is Sub-Zero has no intention of ever honoring their offer and the promotion is bogus.
I called the Sub Zero Customer Care 800 line today for they said "Ask us Anything Anytime". Unfortunately that is not the case. After hearing the repeated message "someone will be with you" I got a person that basically knew nothing. In fact she told me to call on Monday to the same phone number and ask for a "product specialist". I think they need to change their website and state that no one is available on Saturdays that is knowledgeable. Fortunately the problem is only one of not making ice, so it can hold but if I had an extremely pressing problem, I would expect far better. This Sub-Zero is 7 years old and was $10K.
Purchased our Sub-Zero and Wolf. Freezer gasket would create vacuum seal making it hard to open which is good, our fridge side never did that upon opening. He replaced the freezer side gasket with a bigger one to line up the two doors because the fridge door stuck out more than the freezer side, the problem is now neither side creates vacuum when you close it and try to open it again, which tells me that neither door is sealing properly, also ice and frost is building up in my freezer. Plus I conducted three other tests and the seals on both doors failed all three tests. So I had a professional come out to fix the problem and he made it worse, now my compressor runs a lot more and I noticed the vent above is hot and it never was before. We had problems with our oven shutting off on us. After three different servicemen the problem is finally fixed, but now one of the stoves igniter keeps on clicking even when the stove is off.
Please whatever you do don't buy these products, if you have a problem the service people are not trained well enough to fix the problems. We bought these products because they are suppose to be the best, but honestly I am so stressed out I feel like crying. My wife is sick to her stomach. We just want to throw this stuff in the garbage, because it's too painful to go in our kitchen. We have to call service again and this is about the 8th or 9th time they have been out and the range and the fridge are not even a year old. We have had more issues with our appliances than all the appliances we have owned in the last 40 years. The whole reason we bought this is so we can have peace of mind and instead I have to go see a shrink to cope. Take heed to my warning. Please. It's a lot of money and it's not even close to worth it. Believe me.
My first Sub-Zero was a model 690. After numerous problems And having to threaten the manufacturer they finally replaced the refrigerator/freezer. The problem with the first one was with the icemaker and they couldn’t repair it. Now we have a model 695. The compressor has given us many problems. Finally A month ago we had a new compressor put in. Even with the warranty we still had to pay $765. Now it’s been a month and a half since the new compressor and on Christmas morning we discover that the refrigerator is back up to 60°. What a nightmare. All our food is wasted. I really don’t know what to say. Other than the Sub-Zero’s are good looking but very unreliable. I called up the company who is an authorized representative repair facility for Sub-Zero to get this taken care of. Time will tell!
The ice makers are the worst in the industry. We paid extra for the door mounted ice delivery system and quickly learned not to use it due to overfilling and with its location you cannot visually observe it or water filling without bending down to a height of 4 feet or less. Ice maker clogs regularly requiring removal of icebox to clear. Buy a less expensive refrigerator and be much more pleased. It is overpriced by a minimum of 2x.
Don't bother to purchase this unit - after 13K and 3 years the ice maker freezes up and the compressor is gone - terrible customer service - when you spend this type of money on a product you would think that it would last more than 3years. Repairs are outrageous and it is still not fixed. Stay away.
My fridge (BI36U) cost nearly $10,000 and is falling apart after just three years. I feel so ripped off. What the heck happened to this brand? My in-laws have had their Sub-Zero for decades and have only had repairmen come out recently. This company is coasting on an old reputation that is just not true anymore. In the time I've had it, again less than three years, repairmen have had to come twice. One is here right now which is what has inspired this lovely rant! And like others on this forum, I've needed to do various things myself, like emptying my entire fridge and sitting there with a hair dryer to get the ice inside to melt.
Folks, this fridge is exactly like the sports car my husband had when we first met, it was constantly in the shop for one expensive repair or another, requiring special parts and expertise. Except this fridge is not fun when it is working, it's just a fridge. Mine was a high end kitchen design. My kitchen is all over Pinterest and sure, the Sub-Zero looks good in the photos. But now when I look at it, I feel like a big sucker. If you actually want to use this fridge in real life, be ready for a headache.
I purchased both Sub-Zero refrigerator and Wolf 48 inch oven in 2008. For past few months the Wolf oven wasn't working right and would take longer than usual to warm up and I didn't have time to call for service until my Side by side refrigerators stop working and everything melted. I panic and didn't know what to do and how expensive would be to fix it.
Then I thought instead of calling the technician I will call Sub-Zero to see what kind of suggestion they have. To my surprised they have 24 hours toll free number. I called them and explained to them the situation regarding the refrigerator and then since I had them online told them about the Range. I cannot even believed how helpful and understanding and wonderful they have been through this process.
First, the lady guide me and helped me to do some test on the refrigerator and got it back to work. She said somebody play with it and put it on showroom mode (that was our maid when she was cleaning it). Just imagine if I would of call outside technician what kind of cost and problem I would have, and then she authorized a technician to come and inspect the refrigerator and the oven without any charge.
The technician arrived on time and he was very polite and very professional and after inspecting both appliances he told me the dual oven needs one of the heating element on each one is out and needs replacement and some other part for refrigerators needed to be changed. I called the 24 hours customer service again and they said they authorized the part and the labor.
I was amazed with their professionalism, care and politeness. They did not have to to do any of these thing but they did it because they take pride of American made product and excellent reputation and amazing customer service. My refrigerator and my Wolf Range got fixed without any question or headache. I know both brand cost more but it is worth every penny in a long run. My suggestion is if you have problem with any of the product first call the company before you call any repairman.
When we decided to renovate our home in 2003, we had limited space for a kitchen in our small urban home. With space being at a premium, we decided a big boxy-style fridge would just not work, so we looked into buying a Sub-Zero. We cook a lot, and buy lots of produce at our local farmer's market, along with many condiments for making lots of styles of food. We needed a fridge that was not big, but not small either. We ended up buying a used 550 off of a refrigerator repairman for $2,000. He had refurbished it and the price included a 1 year warranty. My husband built a cabinet especially for it, custom door panels, side panels, and matching cabinet above. It looked great, just what we needed. We loved the shelves, the two egg trays on the door, the deli drawer and the ice maker.
We found the vegetable/fruit drawers too shallow, and ended up with lots of vegetables on the shelves above and below the drawers, which cut into space for everything else. The specs say the 550, 36" wide, bottom freezer drawer, has 15.7 cu.ft. of refrigerator space and 6.4 cu. ft. of freezer space, for a total of 22.1cu. ft. That is a reasonable amount of space, and not different than the old side-by-side GE we used to have. In 2008, the ice maker stopped working, and the same repairman who sold us the unit came back and installed a new WATER VALVE for $38.00 parts, $70.00 Trip charge, and $180 for labor. With tax it came to $291.00. Great, ice maker working again, all is good. But there were other annoyances with the refrigerator that we just chalked up to buying a used unit - one was mold. It seemed to creep in from the back of the refrigerator, landing on jar lids, inside corners of shelves, inside the dairy cubbies on the door.
No sooner would you do a full clean up and wipe down the whole thing with diluted Clorox and it would be back. Then there was the pan under the unit, annoying to get to, but we needed to check it every so often, as we were afraid it would fill up and wreck our kitchen hardwood floors. Then the cleaning of the upper grill, always catching dust, which looked bad, and the coils inside the upper area had to be cleaned too. This would be fine if you had cleaning help to do this but sometimes a two earner couple with kids cannot stay on top of these things. Then in 2015 the refrigerator is noisier than usual for a couple of weeks, and one day there is water flowing all over the wood floor in front of the unit, causing the wood to cup, just awful. Water spots appear on the drywall of the ceiling of the room below the kitchen.
The ice maker isn't working, and the ice cream is melted in the freezer drawer, obviously something has gone wrong with the freezer, so we call the guy we bought it from, but he never calls back, so I look for another repairman who will work on Sub-zeros in our area (not too hard to find as we live in a very urban setting in a major US city). The new repairman comes out, looks it over and says the Evaporator needs charging, and that there seems to be a leak in the freezer system. The total estimate to fix is $1,200, with a 3 month warranty on the work. As we are very busy and can't really deal with changing out the refrigerator at the time, we agree to have him do the work. He is there almost a whole day with his equipment consisting of a tank and long hoses, but in the end the 550 is up and running, including the ice maker.
We spend weeks tearing up the damaged floor, searching out boards to match the 100-year old original floor, new finish, etc, and do the best we can to make it look okay, although it was impossible to repair it to how it used to be, and to this day we see the "mistakes" in the floor thanks to the 550 Subzero leak. The downstairs ceiling also has to be "down" while the ceiling is repainted. It’s August 2017 now. The icemaker once again is not working. The mold is back in the refrigerator area. The white paint that we had repaired on the shelves is once again coming off, with the black metal showing through. We still stuff the vegetables in, but love the egg trays for our farm fresh eggs. But it is time to throw in the towel. And here is why I would never buy a Subzero again - the refrigerator doesn't really work well when you store actual food in it. Like a family-sized amount of food.
The whole system is designed around air circulation, meaning you have to only store shallow items on the top and bottom shelves of the refrigerator section. So I did a calculation of the actual area of storage in this unit, 36: wide, 24' deep, 84" high fridge/freezer. When you measure the actual space that jars and food items will fit onto the shelves, excluding the lips and the brackets, etc, the actual area for storage is: 12.4 cu ft. Fridge and 4.5 Freezer for a grand total of 16.9 cu ft. of space. It’s just not an adequate amount of storage space for the average family. Who can be constantly concerned that the items on the bottom shelf won't block the "airflow?" It's a refrigerator, for goodness sakes. I'm glad I did not spend an arm and a leg to learn the truth about Sub-zero. I hope to find a real refrigerator, one than can look after itself.
We've only had our wine cooler for 3-1/2 years. It was not inexpensive... $7000 or so. I would have expected many years of good service. So, the bottom unit just failed... called in a local service company to repair. It's past the 2 year warranty, and it's not a covered 5 year warranty item. $275 to fix. Three weeks later, the top unit failed. Waiting to hear what this will cost me. Oh, and the only authorized Sub-Zero service company for South Florida is in Miami, over 80 miles away. Very disappointed. I have other Sub-Zero appliances, which I'm questioning now, expecting them to die soon. I will not consider Sub-Zero again, nor will I ever recommend to friends and colleagues.
This is the second time my Sub-Zero failed. The last time it was the compressor for over $800. I won't make that mistake again. I can buy a new fridge for much less. My ice maker has been frozen for two years. I am tired of using a hair dry to melt the ice blockage.
Sub-Zero expert review by ConsumerAffairs
Sub-Zero has long been one of the leading lines of refrigeration products. The company was founded in 1945 in Madison, Wisconsin.
Innovative: The company has always been forward-thinking, they have created the free-standing freezer and the built-in refrigerator.
Ultimate luxury: Sub-Zero has a reputation for making the most luxurious refrigerators possible, so it's a good choice for anyone who wants to outfit their home with luxury appointments.
Built-in and customizable: Sub-Zero provides built-in refrigerators that blend in smoothly with a homeowner's aesthetic.
Test drive: The company allows customers to make appointments and check out Sub-Zero refrigerators in the showroom to ensure they pick the appliance that is right for them.
Curated collections: Sub-Zero offers customers curated collections of kitchen appliances and products, making it easy to design a kitchen seamlessly.
Best for: Homeowners, businesses and restaurants that are looking for a luxury appliance.
Sub-Zero Refrigerators Company Information
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