Vivint vs. Frontpoint

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Written by Leorah Gavidor
Edited by Justin Martino

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    Vivint Smart Home and Frontpoint
    vivint home security equipment

    What is the difference between Vivint and Frontpoint?

    Vivint and Frontpoint both offer total home security and smart-home automation solutions. Frontpoint takes it a step further with a panic pendant for medical alerts. It’s easy to customize a system from Vivint or Frontpoint, but Frontpoint also offers bundled packages for quicker shopping. When choosing between these two companies, it’s essential to note the differences.

    Installation and cost

    vivint home security logofrontpoint logo
    Installation typeProfessionalDIY
    Installation fee$49 to $199None
    Upfront costVaries based on equipment$392.40 to $797.88 upfront; financing available
    Trial periodNone listed30-day risk-free guarantee
    Contract termsTypical contract is 60 months; month-to-month available with upfront equipment purchase36 months; month-to-month available if equipment purchased upfront
    vivint home security logoProfessional$49 to $199Varies based on equipmentNone listedTypical contract is 60 months; month-to-month available with upfront equipment purchase
    frontpoint logoDIYNone$392.40 to $797.88 upfront; financing available30-day risk-free guarantee36 months; month-to-month available if equipment purchased upfront

    Monitoring plans and pricing

    vivint home security logofrontpoint logo
    Monitoring price range$19.99 to $29.99+$50/month
    Monitoring optionsProfessionalProfessional
    Self-monitoringNot offeredNot offered
    Upgraded self-monitoringNot offeredNot offered
    24/7 professional monitoringStarting at $19.99$50/month
    Upgraded professional monitoringCustom plans and packages availableNot offered
    vivint home security logo$19.99 to $29.99+ProfessionalNot offeredNot offeredStarting at $19.99Custom plans and packages available
    frontpoint logo$50/monthProfessionalNot offeredNot offered$50/monthNot offered

    Security equipment

    vivint home security logofrontpoint logo
    Wired or wireless?WirelessWireless
    Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
    Video doorbell
    Control panel
    Motion sensor
    Entry sensor
    Glass break sensor
    Keychain remote
    SirenNot listed
    Panic buttonVivint Emergency PendantPanic pendant
    Yard sign
    vivint home security logoWirelessIndoor and outdoor camerasVivint Emergency Pendant
    frontpoint logoWirelessIndoor and outdoor camerasNot listedPanic pendant

    Smart-home features

    vivint home security logofrontpoint logo
    Smart locks
    Smart lights
    Smart thermostat
    Garage door controlNot listed
    Temperature sensorNot listed
    Water sensor
    Smoke detector
    CO detector
    vivint home security logo
    frontpoint logoNot listedNot listed

    Technology

    vivint home security logofrontpoint logo
    Mobile app
    Mobile app monitoring
    iOS rating4.64.4
    Android rating4.43.3
    Notification/alert optionsText and pushEmail, text and push
    Home automation capabilities
    Voice integration
    Amazon Alexa
    Google Home
    Other integrationsNestZ-Wave products
    vivint home security logo4.64.4Text and pushNest
    frontpoint logo4.43.3Email, text and pushZ-Wave products

    Reputation on ConsumerAffairs

    vivint home security logofrontpoint logo
    Overall star rating4.72.2
    Verified customer reviewsVivint reviewsFrontpoint reviews
    vivint home security logo4.7Vivint reviews
    frontpoint logo2.2Frontpoint reviews

    All information accurate as of publishing date.

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      Vivint

      Vivint customizes home security systems with integrated smart-home automation. A service representative will talk you through your system’s design, and a Smart Home Pro will install it.

      Vivint offers a full line of security devices, cameras and environmental sensors. The company provides 24/7 monitoring for its home security systems, and you can keep an eye on your system from your phone. You can use the app to control lights, locks and temperature.

      Vivint plans

      Vivint customizes every home security system to suit customer needs and home size. Plans start at $1 per day and include professional installation. The company offers financing for those that apply, but you can opt for month-to-month service instead of a contract if you purchase your equipment upfront.

      What Vivint customers say

      Vivint’s home security system is highly rated by the majority of customers, with many praising the company’s efficient service and friendly technicians who take the time to answer any questions. Overall, reviewers had favorable experiences with the installation, though some report equipment malfunctioning or poor initial installation. Customers generally found Vivint’s customer service to be friendly and professional, though some report long wait times to speak with a representative.

      Nathanial did a wonderful job installing my system. He was able to answer all my questions and was very thorough. Install was just today, but so far very pleased with Vivint service. I would recommend this company based on my experience so far!”

      Margaret of Birmingham, AL

      Frontpoint

      Frontpoint home security systems are programmed to work right out of the box without professional installation. The company offers full home automation and security solutions that you can control from the app. You can also add environmental monitoring devices, including CO and flood sensors.

      Professional monitoring is required to view your home security cameras and use the smart-home features. Available accessories include a keychain remote and a panic pendant. Frontpoint offers a 30-day money-back guarantee on equipment. You can build your own system or choose from its package options.

      Frontpoint equipment packages

      Equipment packages can be purchased upfront if you’d like a month-to-month contract. If you prefer financing, you can pay off the equipment over the course of a three-year monitoring contract.

      • Build Your Own starts with the hub and keypad. Add any devices you need and choose your monitoring plan.
      • The Safehouse is Frontpoint’s mid-tier package and comes with one hub and keypad, three door/window sensors, one indoor camera, one smoke and heat sensor, three window decals and a yard sign.
      • The Bunker comes with one hub and keypad, three door/window sensors, one motion sensor, one smoke and heat sensor, a yard sign and three window decals.
      • The Fortress is the company’s most comprehensive equipment package and comes with one hub and keypad, six door/window sensors, two motion sensors, one indoor camera, one smoke and heat sensor, a yard sign and three window decals.

      What Frontpoint customers say

      Frontpoint gets good reviews overall by customers on ConsumerAffairs. Reviewers like the easy installation of the system and appreciate the clear directions and helpful customer service representatives. Some customers mentioned it was hard to cancel their contracts when they became dissatisfied with their service.

      The Frontpoint rep was excellent and my experience was, overall, very good. I used their online tutorial and did the installation myself. It went very well. The system works great and it's good peace of mind."

      T. of SD

      Bottom line: Vivint or Frontpoint?

      Frontpoint offers comprehensive home security and smart-home automation systems that do not require professional installation, while Vivint focuses on total home security and smart-home systems with professional installation.

      • Vivint is best for customers who want a customized, complete home security and smart-home automation system with professional installation. If you need options for video recording, a range of camera choices and complete control from the app with professional monitoring, Vivint will work for you.
      • Frontpoint is best for those who are confident in their skills for DIY installation and want a full range of options for home automation and home security devices.
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