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Vivint vs. Frontpoint

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team

What is the difference between Vivint and Frontpoint?

Vivint and Frontpoint both offer total home security and smart-home automation solutions. Frontpoint takes it a step further with a panic pendant for medical alerts. It’s easy to customize a system from Vivint or Frontpoint, but Frontpoint also offers bundled packages for quicker shopping. When choosing between these two companies, it’s essential to note the differences.

Installation and cost

vivint home security logofrontpoint logo
Installation typeProfessionalDIY
Installation fee$49 to $199None
Upfront costVaries based on equipment$392.40 to $598.41 upfront; financing available
Trial periodNone listed30-day risk-free guarantee
Contract termsTypical contract is 60 months; month-to-month available with upfront equipment purchase36 months, month-to-month available if equipment purchased upfront
vivint home security logoProfessional$49 to $199Varies based on equipmentNone listedTypical contract is 60 months; month-to-month available with upfront equipment purchase
frontpoint logoDIYNone$392.40 to $598.41 upfront; financing available30-day risk-free guarantee36 months, month-to-month available if equipment purchased upfront

Monitoring plans and pricing

vivint home security logofrontpoint logo
Monitoring price range$19.99 to $29.99+$50/month
Monitoring optionsProfessionalProfessional
Self-monitoringNot offeredNot offered
Upgraded self-monitoringNot offeredNot offered
24/7 professional monitoringStarting at $19.99$50/month
Upgraded professional monitoringCustom plans and packages availableNot offered
vivint home security logo$19.99 to $29.99+ProfessionalNot offeredNot offeredStarting at $19.99Custom plans and packages available
frontpoint logo$50/monthProfessionalNot offeredNot offered$50/monthNot offered

Security equipment

vivint home security logofrontpoint logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
Siren
Panic buttonVivint Emergency PendantPanic pendant
Yard sign
vivint home security logoWirelessIndoor and outdoor camerasVivint Emergency Pendant
frontpoint logoWirelessIndoor and outdoor camerasNot listedPanic pendant

Smart-home features

vivint home security logofrontpoint logo
Smart locks
Smart lights
Smart thermostat
Garage door controlNot listed
Temperature sensorNot listed
Water sensor
Smoke detector
CO detector
vivint home security logo
frontpoint logoNot listedNot listed

Technology

vivint home security logofrontpoint logo
Mobile app
Mobile app monitoring
iOS rating4.64.4
Android rating4.43.3
Notification/alert optionsText and pushEmail, text and push
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsNestZ-Wave products
vivint home security logo4.64.4Text and pushNest
frontpoint logo4.43.3Email, text and pushZ-Wave products

Reputation on ConsumerAffairs

vivint home security logofrontpoint logo
Overall star rating4.84.0
Verified customer reviewsVivint reviewsFrontpoint reviews
vivint home security logo4.8Vivint reviews
frontpoint logo4.0Frontpoint reviews

All information accurate as of publishing date.

Quick and easy. Get matched with a Home Security partner.

    Vivint

    Vivint customizes home security systems with integrated smart-home automation. A service representative will talk you through your system’s design, and a Smart Home Pro will install it.

    Vivint offers a full line of security devices, cameras and environmental sensors. The company provides 24/7 monitoring for its home security systems, and you can keep an eye on your system from your phone. You can use the app to control lights, locks and temperature.

    Vivint plans

    Vivint customizes every home security system to suit customer needs and home size. Plans start at $1 per day and include professional installation. The company offers financing for those that apply, but you can opt for month-to-month service instead of a contract if you purchase your equipment upfront.

    What Vivint customers say

    Vivint’s home security system is highly rated by the majority of customers, with many praising the company’s efficient service and friendly technicians who take the time to answer any questions. Overall, reviewers had favorable experiences with the installation, though some report equipment malfunctioning or poor initial installation. Customers generally found Vivint’s customer service to be friendly and professional, though some report long wait times to speak with a representative.

    Nathanial did a wonderful job installing my system. He was able to answer all my questions and was very thorough. Install was just today, but so far very pleased with Vivint service. I would recommend this company based on my experience so far!”

    Margaret of Birmingham, AL

    Frontpoint

    Frontpoint home security systems are programmed to work right out of the box without professional installation. The company offers full home automation and security solutions that you can control from the app. You can also add environmental monitoring devices, including CO and flood sensors.

    Professional monitoring is required to view your home security cameras and use the smart-home features. Available accessories include a keychain remote and a panic pendant. Frontpoint offers a 30-day money-back guarantee on equipment. You can build your own system or choose from its package options.

    Frontpoint equipment packages

    Equipment packages can be purchased upfront if you’d like a month-to-month contract. If you prefer financing, you can pay off the equipment over the course of a three-year monitoring contract.

    • Build Your Own starts with the hub and keypad. Add any devices you need and choose your monitoring plan.
    • The Safehouse is Frontpoint’s mid-tier package and comes with one hub and keypad, three door/window sensors, one indoor camera, one smoke and heat sensor, three window decals and a yard sign.
    • The Bunker comes with one hub and keypad, three door/window sensors, one motion sensor, one smoke and heat sensor, a yard sign and three window decals.
    • The Fortress is the company’s most comprehensive equipment package and comes with one hub and keypad, six door/window sensors, two motion sensors, one indoor camera, one smoke and heat sensor, a yard sign and three window decals.

    What Frontpoint customers say

    Frontpoint gets good reviews overall by customers on ConsumerAffairs. Reviewers like the easy installation of the system and appreciate the clear directions and helpful customer service representatives. Some customers mentioned it was hard to cancel their contracts when they became dissatisfied with their service.

    The Frontpoint rep was excellent and my experience was, overall, very good. I used their online tutorial and did the installation myself. It went very well. The system works great and it's good peace of mind."

    T. of SD

    Bottom line: Vivint or Frontpoint?

    Frontpoint offers comprehensive home security and smart-home automation systems that do not require professional installation, while Vivint focuses on total home security and smart-home systems with professional installation.

    • Vivint is best for customers who want a customized, complete home security and smart-home automation system with professional installation. If you need options for video recording, a range of camera choices and complete control from the app with professional monitoring, Vivint will work for you.
    • Frontpoint is best for those who are confident in their skills for DIY installation and want a full range of options for home automation and home security devices.
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    Profile picture of Jessica Render
    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.