Thumbtack Reviews

If you are concerned of the prospect of getting a bad contractor that you need resolution with, don’t bother with Thumbtack. They will direct you to a “trust and safety” team and even when provided with backstory and evidence to suggest the contractor was dishonest or unprofessional about the job they provided, they won’t take action. They also communicate with the contractor for resolution and refunds, and so if you get a dishonest contractor who doesn’t care they did a bad job, they will not issue a refund. BUYER BEWARE OF THUMBTACK.

This is a general review of contractors I've found in this website. They have been angry, reminding me constantly they have to pay a high cost to just appear on the site and they need to pass the cost to me. I've not been at all impressed and am leaving the site as the costs are just too high and the contractors have made me uncomfortable.

Garbage Platform for any services. It won't allow users to change reviews. Just allows once you update reviews. Upon talking to customer service, you cannot change reviews or delete it once you make updates once. They should really allows users to change reviews.

Throughout my entire 3+ hour event, Michael never stopped snapping pics. He made a point of catching groups, gathered all of us together for a picture and and yet was never intrusive. It was truly a pleasure to have him there. Thank you, Michael.

Hired Rapport Connect for computer repair. Unbeknownst to us we were charged $500.00 for malwarebytes. This was NEVER requested nor was it accepted. No written receipt. Actually found out when checking our bank account the next day. This has been one week and we are still waiting for this issue to be resolved. I wrote a wonderful review for Rapport Connect and I would love the opportunity to amend it.

Terrible. I hired pro to move and install my tvs in a new residence, pro came unprepared and had me move the tv’s in my own car! I complaint to the pro as well as Thumbtack, neither admitted any responsibility, I will never use that resource again be very careful. They just said they did the job, incomplete, unprofessional and abusive. The TV guy is Eduardo. Be careful

Disgusted with my experience. ZERO stars. I requested one quote & entered my info only because it stated your info isn’t shared to pro. LIE, I got spammed by several companies, and then found out each of those companies is charged $40 for lead even if I didn’t request it. This seems so illegal and wrong on both ends. I also learned that once a company joins, your info is always on the site so even if you try to limit your leads and remove your info, you can’t stop them all. I’m in awe of how wrong this is. I hope this review helps someone avoid this site and the experience and cost of this disaster.

We got a very quick response. His availability worked out perfect. He finished our fence in 2 days! Andy did an amazing job and the price was fare. Andy was professional and worked very hard. I would highly recommend him to anyone! It's nice to have prompt service and a very hard worker And.. he did not take advantage of us!

I would give negative stars if I could. Run away. I assumed that Thumbtack recruited reputable businesses, especially with their “guarantee,” it’s such a scam. Even with obvious mass property damage, materials wasted and the entire project having to be ripped out and redone, a non-responsive, non-available ‘contractor’, an employee who was completely unable to communicate, and completely unqualified, Thumbtack did not help.

Thumbtack sent me a very incompetent contractor, a David **, who ruined my patio, patio steps and did poor work refinishing my bathroom cabinets. He spoke poor English and did not follow instructions. After he did the damage, I tried to verify his identity, but 2 background check reports could find no such person at the address he gave me or the address on his Home Depot invoice. His phone came back with no owner. Thumbtack is supposed to verify the contractor's identity, post employment and work history and check references, but they did none of that in this case. They give a $2,500 guarantee on all the work of their contractors per their contract but are now refusing to pay me for the damage. Their contractors have a class action suit against them for overcharging on leads and charging hidden fees. An all around shitty company.

Very Disappointed Customers. Would Not Recommend: Handy Service & Cleaning. We contacted Handy Services and Cleaning through Thumbtack to do a few odd jobs; hanging minors, assembled furniture, etc. We received a call back from Erica to confirm services needed, date/time schedule and price. Erica was very professional but a little pushy on selling other services, house cleaning.

I signed up for Thumbtack to connect with a single professional — ONE message sent — and within minutes, my phone exploded with texts and calls from random service providers I never contacted. These weren’t just spam calls. Every one of them had my full message, my name, and my phone number, all directly included in an email from Thumbtack.

Thumbtack maybe once was a good company for pros, but now it’s a scam. They charge you $44-$65 just for a lead that most likely won’t bring business. Recommend putting your money into a local advertisement or newspaper, or using Google. Thumbtack claimed they would “refund” me and then just claimed they credited my account, which they took right back with another lead that never played out. Be careful, professionals. This company clearly has been bought out and set up to take your money!

Wish I could give a negative star. But a lady text my wife and told her you can’t fire the guys we got from Thumbtack but when they show up and do a piss poor job. Hell yes I'm firing! Last I checked this is a free country. My wife told her if they do a bad job we can fire them and the girl hung up! Stay away from Thumbtack. Horrible business. Very unprofessional.

Horrible Company Thumbtack, be careful. Don't give him your credit card, debit card. He stole money. Scammer company. His customer is Fraud, he give you a job or not charge you money for all text messages.

I have used Thumbtack since I started my cleaning business over a year ago and yes, the prices are extremely high, but I got a lot of clients from thumbtack. I’ve had scams recently and also clients with the wrong phone number and customer service denies that they accept any scams, but then they also have a refund area for just scams. I’m extremely disappointed with the customer service, the management department and the refund department. I don’t mind paying for an actual lead that I have a Chance with but paying for scams or someone that doesn’t leave the correct number and also does not look at the thumbtack message is extremely disappointing when last year I spent over $10,000 just to help me get some clients. And a single mom of three kids and obviously every penny means a lot but their customer service for loyal clients might not be worth it for me anymore. The prices that I pay are around $30-$100 per lead.

I recently hired Thumbtack for a handyman service. They said they had a money-back guarantee, but when they damaged the tub, they refused to pay for it. I was told the money-back guarantee doesn’t apply to cosmetic damage. The quote for the repairs is $700. I had to pay it myself. Also, they don’t screen their workers. They just hire anybody, which could lead to lots of problems. So I do not recommend Thumbtack.

This is a shabby, petty little outfit. We used Thumbtack because of their guarantees that if a contractor damages your home, they will cover the damages "up to $100,000." Be aware that this is total nonsense, Thumbtack will not honor any of their guarantees, even though they are obligated to by law. We hired a contractor from Thumbtack and he damaged our floor. We immediately documented the damages and submitted to Thumbtack, following all of the steps in their process. They ignored our communications via email and by online messaging (there is no way to call them of course). They intentionally ignored everything, which is obviously their default practice.

This company let me set up my business login, all my data information, services, credit card payment information. And sent me a lead and charged me $44 for a residential cleaning on a deep clean, which was a one-time clean that’s a high-costing lead. To top it off, they deactivated my account three hours later after I had contacted the customer.

I was immediately contacted by Shawn from SpeedDot360 regarding an inquiry about a business logo for our small business. I submitted my logo that I was working on for about two weeks, and was completely stuck on finding the appropriate font for my logo. I had the liberty of speaking to Shawn about the logo and the font issues. He advised that within 24 hours he would provide four samples of the logo with similar fonts. Shawn came through and within 24 hours or less he provided said same. We provided feedback at his request and asked for minor changes to the logo. Again, he provided a finalized logo to which my husband and I were completely fond of.

Fast Painting and Concrete Services did a great job on the side walk. Gabriel is very professional and kept me updated on the progress. He recommended some great ideas that would enhance the walkway.

Where do I even begin with Thumbtack's disastrous attempt to mount my TV? The whole experience felt like a poorly executed comedy of errors, except I'm not laughing. The initial technician seemed more interested in commiserating with another unfortunate soul on the phone about their botched job than focusing on mine. Surprise, surprise, my TV was left hanging at a jaunty, decidedly not level angle.

BEZ Power Washing and Cleaning Services. Cleaned a very green house and it looks like new. Respectful of time and price. Came a couple of days after I talked to him. Followed up with before and after pictures.

Thumbtack has been a frustrating experience for me. I set up a profile like I did with Angie's List, entered my card info as required, and barely used the site. Then, out of nowhere, I was charged several hundred dollars overnight—despite never contacting anyone. Thumbtack claimed charges only occur when contact is made, but that wasn’t true in my case. When I reached out for a refund, my requests were denied, and I was only offered credits that didn’t even match the amount charged. I have no intention of using those credits or the platform ever again.

I had used Thumbtack over 6 years ago for finding piano students. Back in the day we were able to accept or not a lead before paying. Since then they have hiked their prices and charge your card AUTOMATICALLY even if the lead does not work out for you. First of all, I have put my ad to be only for BROOKLYN AND MANHATTAN but I received an automatic lead from NEW JERSEY which had also contacted 5 other pros. Not only did I NOT CHOOSE NEW JERSEY, the lead did not contact me directly. They send leads randomly to 5 pros in order to make money out of us without getting an actual job. I paid $26 dollars for a job that would be $65. Not only would this not work for me since I only work in BROOKLYN AND NEW YORK. The lead did not even respond since they have 4 other pros to choose from.

This is an absolutely scam for pros. They charge automatically even for leads that are declined by the pro because they aren’t a good fit. Then Thumbtack refuses to give the money back. They increase prices and auto-charge without warning. Please stay away. They are stealing money from small businesses for nothing.

I have used Thumbtack twice to move, and both times I was incredibly disappointed; I should have learned after the first use. First guy moved me from California to Illinois and he went through my things and stole some of my furniture. Smaller items, like the last gift I ever got from a family member before she passed, was also missing. Upon delivery, when I noticed a few items were missing, he said they didn't fit in the van (?) and that he had shipped them as a courteous gesture. They never arrived and I repetitively contacted him to get shipping info and thumbtack to get a refund or compensation, to which he blocked me and harassed me on social media, and thumbtack didn't help whatsoever after months of seeking help.

To dispute a charge you cannot talk to an individual. It has to be email or supposed live chat. They have a so-called refund/billing team that reviews disputed charges. I highly recommend you contact your bank or financial institution as soon as a disputed charge appears on your statement. Stay away from Thumbtack.

Thumback. This app charged for scam jobs leads, charges me more than $1,000, sent me jobs leads. Leads scam, people not answering, fakes phone numbers. People are looking for an estimated the charges me $108 for sent people was looking for an estimate people who were asking questions. This app is the worst app. If you are a pro you be prepared to spend your money on high leads charges.

I found Pacific Sands Building Plans and Engineering on Thumbtack and have 0 luck. No complete work, paid 80% of fees with no communication, Un-approved plans check drawings, not even good quality work, lacking completeness for the county review. Will have to report to the Board of Professional Engineers. This company is a middleman, suggest going directly to an engineer doing the work. There's no communication during the process because they are not engineers, they hire consultants, so you should too.

After many years, many homes, and many cleaning services, we can say that Prates Cleaning is at the top of the list. From our initial meeting with Tatiana **, through our regular cleaning experience, they are knowledgeable about best cleaning practices, pay attention to our wishes, are thorough and are kind and polite. We highly recommend Prates Cleaning.

The contractors take days to get an estimate to you for just minor small repairs? LOL Then they’re way overpriced. These contractors are for the rich people like in Genoa or in Tahoe! Their prices are totally ridiculous and definitely not priced for regular middle class. Even for small projects they charge way too much! Don’t waste your time! Rip offs!

We hired Next Level Repairs to assemble and install wine racking in Naperville. They did a great job! Andrew and Ivan were professional, polite, and understood exactly what needed to be done. They did it in a timely manner. Baroque Design LLC will hire them again…

Thumbtack rips you off and gets away with it and no one will do anything to help the companies that just want to work and do a good job and not be rip-off by them with their outrageous charges for customers. Never respond but you still get charged for doing nothing. We all need to get with a lawyer and go after them because what they are doing is wrong.

I signed up and was charged instantly for fake leads — people who never responded, answered their phones, or showed any signs of being real customers. The worst part? Thumbtack takes your money BEFORE you even see the lead, even though they claim you’ll only be charged when you respond. Total lie. When I tried to delete my account and protect my personal data, they charged me AGAIN — suspiciously right after I submitted the deletion request. That’s not just shady, that’s predatory. I’ve contacted support and demanded a refund, but this experience makes it clear: Thumbtack is more interested in draining small business wallets than actually providing value. If you're a service professional, stay far away. You're better off marketing yourself elsewhere.

Ryan, Sheaffer's Construction is very professional, polite, energetic, informative, and he did an excellent job replacing the rotted wood on exterior of a garage door. I highly recommend Ryan, Sheaffer's Construction, Blain, PA.

Thumbtack does not provide quality leads but does charge a lot of money for them. I signed up and before I knew what was happening was given multiple super low quality leads and was charged over $200 for them. You can produce way better leads for free. Do not use this company as a contractor.

As a contractor it was the worst possible experience. They charge you for leads that don't reply, that don't have the right phone number. They charge you more than 80% of the cost of the project. The lead will cost more than the job. If anyone is considering...freaking don't. Runaway, don't waste your time.

I used the Pro version of Thumbtack. The customer support is non existent. I only offer tutoring services for a specific area and even though all my jobs were changed to these zip codes I kept getting leads from outside the area and in different states which I have stated to them over and over I cannot service those leads. Then, I would try to get a refund on those leads and was denied! I was not given a single refund! Will never use thumbtack again.. it's a scam.

If I could leave a negative review I would!!!! Smh almost $100 taken out of my account today causing it to be overdrawn & NO ONE will get on the phone with me!!!! They took all my money & I never received a service!!! DO NOT I MEAN SERIOUSLY, DO NOT sign up or even start a profile! They are scammers 😡😡😡😡😡😡

I hired Erik V ** of Eden’s Scape service to perform leaf removal from my housing development common areas. He performed an exemplary job at a reasonable price. I would recommend his services. He also performs many other lawn care services as well.

Terrible customer service. As a former PRO, I highly do not recommend. They will charge you for a direct lead that is in another state and will refuse to refund the money back to your card. They denied my refund and then came back and offered a credit. I no longer want to use this service, so the credit is useless. I have not been able to contact an actual person. Seems like I am chatting with a robot. Seems so unethical because what if a person accidentally inquired without paying attention to the location?? As a PRO or customer, just avoid at all costs if you want to keep your sanity and hard owned money.

I hired ACE ASPHALT, LLC in Branford, CT to repair and reseal my driveway. They did a good job at a very fair price. Al and his crew were prompt, personable and neat. I would highly recommend ACE for all asphalt repairs and applications.

This company is a scam. They decided it was a good idea to now automatically out-in to your google my business page and remove your booking link and installing their own link. I think it's crazy that they believe it's ok to now charge me for organic leads that are not associated to their website.... Their pricing structure is outrageous. I got charged 100 for a 250 dollar job with 3 other pros. yet 2 minutes later it tells me they went with another pro showing that the customer had no interest in my company. They just added me in to charge me for a useless lead.

We hired Camilo of Lovely Painting to paint a significant portion of the interior of our home. She was punctual and extremely efficient. The quality of her work exceeded our expectations. Her quoted price was less than half of the next higher quote. We would not hesitate to hire her again!!

I created an account completed the background check and once I received an email that my background check was complete and everything was good my account on Thumbtack was deactivated. When I questioned as to why and tried to reactivate it I was told my account violated their "terms and conditions". When asked how I was left ignored and studied the terms and conditions on their site and still can not find any single one that I could have possibly violated. I'm not the only person I know of to have this issue and the ones I know not to have the issue are ones who pay to use their services instead of using the free stuff.

This platform is terrible!!!! They will charge for leads that are fake or unresponsive and they do not provide any notification unless you are savvy to check periodically your account. They are not interested in servicing the consumers or provide accurate information to vendors. Stay away from them!!!

Remove the following company: Do Not Recommend. Cabrera Construction & Remodeling. Own by Marlon **. He was hire February 2025 to remodel the master shower bathroom due to water filtration and update to construction code. He did not install the Mansory wall insulation, he did not use fiberglass mesh tape for the cement board, he did not apply two codes of Redgard for waterproofing and cracks prevention. Tile floor totally uneven, missing grout in between tiles, I had to add five pounds of grout. Very unprofessional asking for personal advice about her ex-girlfriend etc… Very sloppy with his work and careless with client property.

I have used this app for years to book weddings as an officiant. I still do because I am not sure what else to use. In a word I “hate” it. You automatically get charged for the lead if it matches your specifications. In the past they would refund the charge if the customer didn’t respond. Now you are on your own. They have a list of reasons you can get ask for a refund but good luck getting one. I had the maximum distance to travel as 50 miles. They charged me for a lead around 100 miles away. I was told it was “close enough” to my distance and they denied the refund. They have their own mysterious formula for figuring the lead price and it has been rising. I usually pay around $27 and I repeatedly pay this for jobs that I don’t get. I’m only charging about $150 for a wedding so to pay that amount for nothing is difficult. My advice is look for another service first.

Cesar **, Elite IT Tech responded to my Thumbtack request for assistance with malware on my laptop. He showed up to my house as scheduled. He was friendly, professional, and extremely knowledgeable. In addition to successfully removing the malware in all of ten (10) minutes, he was able to make a recommendation for an affordable malware software for future protection. I highly recommend this young professional. You rock Cesar. <3

Adobo Rojo Project LLC installed our backsplash recently. Christian did an outstanding job. He is very knowledgeable and professional. My husband is very picky in who he hires and Christian was the perfect man for the job!

I recently had a sink installed by WP installers Angel ** and there was a slight leak underneath the sink and angel said he’ll come back when he could and I gave him a small rating of two stars, but he came back and kept his word. Fix the leak and I want to change the review to five stars.

I manage property in an area I do not have a lot of contacts. I requested a quote for 2 doors. I also used a local neighborhood thread for quotes as well. I did meet with a man from Thumbtack and he arrived reeking of **, not judging, but clearly not my first choice. I only had him look a 1 door and sent him on his way. 1/2 hour later I get a text from Walter, stating I need to pay him $75 quote. I guess I missed that part. I questioned it and explained that I was not paying for a visit from a stoner. Walter replied, It's legal in RI. I responded so is Alcohol (Legal) but not workplace acceptable. He threatened to burn me in a review. Accused me of wanting a freebie and I was preventing a disabled person from a day's pay. So, you send a High, disabled person to my place of business and you want $75 for that call. I met with 3 other construction pros and they did not charge or threaten me. Beware!.

If you are a home service industry business owner, or in charge of generating leads for this type of industry. RUN FAST AWAY!!! This company sends a single lead to as many "PRO'S" in your area, and charges every PRO for the Lead. While they are making money hand over foot, the Pro's are entering a bidding war with the other Pro's who are receiving the same lead information. While the end consumer has no idea that the PRO's are all being charged by their inquiry.

A complete ripoff for the pro's. Do your research before signing up. Nationwide lawsuit already in play. I lost money with their service and then learned a valuable lesson in how they really operate. Each lead they send you will cost you more than it's worth and progresses higher. So you're not giving free estimates, you're paying and you're paying for leads that seem somewhat fake. See screenshot below. I spent $200 in leads for nothing. Also see the refund policy!

Person who I was considering to hire was slow in responding to ongoing messages and kept using incorrect English. After I explained the one simple thing I needed to be replaced and posted pictures demonstrating it, he rudely expressed his shock that I would even consider asking for an estimate before they could look at it. and said he could not help me. I will not be using Thumbtack again.

They stole my money! I'm a pro and I offered architecture service in San Diego. They gave me a lead and it was for Fresno CA. Totally out of my preference area. When I claimed money back they refused! Literally stole my money. The next day I discovered $300 of charges on my account on leads that I didn't want, They must have changed preferences in the system, manipulated the system! Charged me directly with our sending any receipt for service that I did not want to provide! SCAM. SCAM. SCAM.

Emmanuel ** is very professional, trustworthy, on schedule, good worker, do a good job, concerned about his customers, do exactly what's asked of him, put his customer first, real great worker, will recommend him to any family or friends that needs work done

Thumbtack is a complete scam. Nothing but a money hole and the whole company do not care about us as pros. The supervisor is full of madness and they take your money constantly. This will definitely destroy your company.

As a Thumbtack Pro member, I've been increasingly disappointed with the platform ever since Instant Book was eliminated. The recent changes have offered little benefit or incentive for my business. Customers seem to lack accountability, and I've noticed that many leads come from users on other platforms who simply click on my business name—resulting in charges for a lead that isn’t even genuine.

It's a "legalized" scam, skimmer "service". A modern day concept of slavery of the trades. I was with them for a few years back in the beginning when it all was more or less reasonable. Honesty & ethics is not in their vocabulary. Soon they turned to the greedy dark side and I eventually quit this nonsense. Just read their terms (22 pages!!!) of use. Gives you the creeps! I quit in 2018 when they changed again their terms, increased rates and wanted that one agrees to that they can automatically withdraw from your accounts!

JJ from Take It Please was prompt, professional, efficient and pleasant to work with. I had an old golf cart trailer that was ready to scrap and his price was reasonable. Will use his services again. Thank you JJ.

First off I've been in IT for almost 30 years so I've gained a lot of experience helping people with technology. I signed up for Thumbtack to pay off some loans. They charge you for referring people to you and they keep the money even if you do not service those referrals. I tried to cancel because they are on a continuance program where they charge your credit card and couldn't get anyone to help. They are scammers, fraudsters and predators on the working class.

Thumbtack is a money vacuum. I’ve participated in this site for a couple of years to drum up business. Started out out solid but have since been paying hundreds for ghost leads with absolutely no refunds. The few customers did receive weren’t the best to deal with. Operating under contract, I had a dispute placed against me from an extremely problematic customer. Despite me showing the contract that was signed and paid on. I’m extremely transparent with my work so I showed physical evidence the job was done and we abided by our signed contract. None the less with all this I was asked to submit. Thumbtack ended my account after taking payments for leads I had disputed that was bogus. Never giving the benefit of doubt that all customers aren’t cordial and taking in that we operated within our legal contract… This site is a scam.

It honestly feels like they hire actors or use bots online to create fake leads. Several leads never even responded to my messages in the app, text, or call. If someone wants to create a class action against Thumbtack investigate them. I’ll jump in! I relied on Thumtack for the first couple of years I started my Personal Training business but after a few years their prices skyrocketed and their leads became less and less fruitful. So I stopped using them for several years as I didn’t need them. But recently I needed more leads so I started it again. In one week I’ve spent $350 + on just 5 leads and even though half of those leads only contacted me and no other pros I still wasn’t hired! It’s gotten ridiculously expensive. I tried requesting refunds for all of those leads because none of them were ready to hire any one. All of my requests were denied.

I am a professional piano teacher, and Thumbtack did help me find a few students. However, when they changed their services to include "leads", they never mentioned that professionals would be charged for a simple profile view regardless of whether or not the person contacts you. They also charge a crazy amount of money for supposed "leads" - the largest I saw was $11.00. I deactivated my account, but I was still being charged for these leads. I tried contacting customer support, but I couldn't find any phone number, website or email address. In the end, I could only deactivate my card to get the charges to stop. I supposedly owe them $5 for the most recent profile view, but I've spent over $50 in unwanted charges with not a single thing to show for it.

This company scam my being in pro. So they charge me for leads, and after some time just deactivate my account without any explanation. Just take my money and block my account. Be aware, I uderstand that we all trying find job/pro, but think twice if it good idea to bring your trust into Thumbtack. If you contact with support they will appreciate, apologize, but then ignore you!

My name is Anastasia, I'm an accountant. Used this app back in 2021 and 2022. Got several clients, at least 3rd of all leads hired me and been my clients since. However, in 2023 I got 0 clients despite paying few thousands of dollars and between 2024 and now only got 1 client. I kept thinking that I'm doing something wrong, until I started calling those numbers (that were visible) and majority are fake. It's just a scam. They definitely infuse fake leads to rob you!

Liars. If you need help throwing away $ and destroying your company Thumbtack is for you. They bragged about all the leads they had in my area but it wasn't even close to true. I know because there is no competition in my area. I bet their 'scam' works like a charm in large areas.

One star rating is one too many. Went online to find a professional carpenter thru Scamtack. The ONLY person I was interested in never contacted me. Even though the site brags that he contacts customers within 24 hrs. Been days and not contact from the carpenter, BUT, scamtack sold my info to anyone willing to pay for it and I have gotten texts on my personal phone from landscapers that I have no interest in hiring. And the daily onslaught of emails is ridiculous. I have communicated with one of their employees, if she is real, could be a bot based on the complete lack of cooperation I am receiving from them. I asked to have my information removed and for all contact to cease, three times, I have emailed. Yet, each time I email it seems to trigger another email.

They will change your service parameters to charge you. I've screenshot every time I use the app to prove it. Thumbtack won't refund bad services ever. Even with fake leads from competitors and marketing companies, or if a child requests a service, or services requested outside your regions. If you don't get enough leads normally or all your competitors have paid their max for the week, Thumbtack will send you jobs and force you to pay. I've gotten jobs in zip codes I've NEVER allowed and when I request a refund THEY ADD THAT ZIP CODE THEN CLAIM I ALWAYS HAD IT, even with screenshot and video to prove that's a lie.

Beware of Thumbtack. They do not protect vendors or customers. They keep companies on Thumbtack's site with no license that has ran off with people's deposits and did not finish the work. I know because it happened to me. Company name is Artisan Kitchen and Bath in Arizona. They have been reported 4 times for working under a fake license and taking people's deposits with no work completed. If you are a pro you will never get reimbursed ever. No matter what, even if customer has you drive to their house and won't answer the door. Even if customer ask you to do job for free and they will. Fake numbers. Fake accounts. Thumbtack is like the casino house. Always wins. Stay away.

They charge for leads that aren’t vetted or service from Thumbtack that were never signed up. I feel like they are just taking money from contractors and the dispute rules are a joke. They offer a complimentary service then try and back charge.

They charge $19 for leads completely out of State/Zone. Will not let you choose specific areas. I just cancelled. At least I only lost $19. I'm sorry for people that lost thousands. There really is nothing more that needs to be said.

I am a disabled senior and my out of state family arranged various repair/ handy man services, all with unfortunate outcomes, before it became apparent that Thumbtack was the common link. They searched by need and locale, and never thought it necessary to vet Thumbtack itself. Looks like those offering services can end up as unhappy as those who engage such services.

I’ve used Thumbtack for years. I’ve been a top pro platinum business since 2019. It used to be great. We would get good solid leads for a reasonable price. Then something changed. They dramatically increased their prices. I went back to our original leads in 2019 and they were an average of $7-$10, which is an appropriate amount. It wouldn’t sting too much if it didn’t pan out with that lead. Flash forward to 2025, my small business can no longer justify the cost. I’ve been hired on thumbtack over 120 times. I maintain a exceptional 5 star rating. I have three years of “top pro”. Leads now cost $40-$60 EACH and most of them don’t respond, barely speak English or never intend to hire you in the first place (bots)? I’ve even had multiple people reach out trying to sell us software or marketing through the app with no intention to hire. The quality of leads is at an all time low.

My Experience with Thumbtack: A Warning to Others. I signed up for a service with a company called Thumbtack, which claims to connect professionals with leads for contract work. The understanding was that I would only be charged a fee if I accepted a lead and moved forward with a job. However, my experience with this company was nothing short of deceptive and financially damaging.

I've repeatedly asked them to delete my profile as it contains personal information that is being indexed by Google. They will not. Instead they wrote back multiple times over days asking me to confirm before finally trying to charge my card. Then wrote back and said since they couldn't charge my card they wouldn't delete my account. Time wasters and they overcharge for leads that never pain out or lead to jobs.

If you have a business DO NOT USE THUMBTACK!!!! You will find out very quickly that it's a money pit. You will throw money away in hopes of quality leads. Just recently my budget was sat at $268. Within 1 day I received 3 ghost leads and only $50 out of $268. Customers told me they make it confusing when picking a service. Many Pro believe they do this to overcharge many pro simultaneously even if the service is not in the Pro's scope. Attention to all Pros: Don't Use THUMBTACK.

We are just half-way through a dryer repair. Responded shortly after I called. Our dryer died, he made an appointment, was on time, diagnosed promptly, he made me an invoice after searching for specific parts as opposed to replacing items that aren’t broken. That quality is really appreciated as it is keeping me from paying too much, especially in these times.! I paid for parts and already paid for one hour labor. He’s been professional, neat, clean dress, soft spoken and he’s willing to come to Roanoke, 5 out of 5 stars so far and that’s only because they don’t offer six stars ⭐️⭐️⭐️⭐️⭐️⭐️

Worst experience ever. Direct leads and Opportunities are a waste of money .. Spend your money elsewhere. You’ve been warned about this. You will be charged an excessive amount and compete with 4 other companies. You will be ghosted by people and be prepared to charge the least amount of money.

This company is fraudulent! When you first sign up they offer you direct leads but shortly after a few months you stop receiving direct leads and when you do receive any leads, 95% is from customers who aren’t ready to begin the work, they only reach out for inquiries which Thumbtack knows about, but will still charge you even though the customers aren’t ready to begin the work. I set my budget of $500 a week but they won’t send you any leads until the end of the week to make sure they reach your limit at once so they can charge you directly without you getting any successful leads. It’s all about you losing money, there’s no gain from this company!!

This app is a scam! Beware Thumbtack Pro doesn't work normally. It's an absolute joke. Please save your sanity, your time and your money. They charge you thousands of dollars for insufficient and unselected leads. They are very expensive, up to $300+ per lead, and they will not refund you or contact you. If you are a reputable company, stay far away from them. If you are a scammer, this is your home.

I am a contractor specializing in handyman services on Thumbtack. Since joining in October 2023, I've had the pleasure of serving over 792 satisfied clients and maintaining an impressive average rating of 4.8 stars. From the start, I've prioritized delivering top-notch service in the handyman industry. Initially, I invested between $3,000 to $4,000 monthly in high-quality leads, which yielded positive results. However, since August 2024, I've noticed a significant decline in lead quality, alongside an increase in costs. More than 80% of the leads I've received have turned out to be false. Through thorough research, I've been able to confirm that many of these leads come from clients with outdated phone numbers and nonexistent email addresses. It appears that Thumbtack is utilizing damaged client information.

EXTREMELY POOR COMPANY AND ITS REPRESENTATIVES. They recommend 2 contractors. WAITED 6 DAYS to hear from 1 of them. They didn’t even have enough RESPECT of people to at least contact them and say, "I’m not interested." I left my daughter in the hospital to drive 45 minutes away to meet the other one. Called and said he would be there in 30 more minutes. Then called and said he is running late. These are the kinds of people they recommend. Says a lot about company and the people that represent them.

Ana and her partner were on time and did the deep cleaning that I asked for. They worked constantly and were very good. They finished in about four hours and everything was spotless. I was very happy with their service. I would hire them again.

Thumbtack Pro used to work. Now it is an absolute joke. Please save your sanity and your time. We have been charged thousands of dollars for insufficient and unverified leads. They are very costly up to $300 + per lead and they will not refund you or even contact you. If you are a reputable company stay far far away from them. If you're a scammer this is home for you.

I'm really suspicious of the reviews given to one of the piano tuners who I won't name but who certainly left a lot to be desired where integrity was concerned. The surprising thing is how many positive reviews he's gotten (the #1 among the few available in the San Fernando Valley) which leads me to conclude that someone is creating fake reviews for him. For instance, they all express such unabashed raving about how good he is in one way or another but my experience was anything BUT that. How can you trust someone who posts a certain price on the Thumbtack page only to double it when he showed up for the tuning. His communication skills are sorely lacking if that is what he winds up doing to people like me.

I'm an HVAC contractor and not only do they send you leads outside of your stated business hours in the app, but they will charge you $90 for a lead, while also sending the same lead to 3-4 other pros, and still charge you if the the customer doesn't respond. I've spent over $400 in 3 days, replied immediately to customers, and haven't gotten a single call from it. Scam.

They are a scam!!! First there were leads that didn’t even contacted me and they charged me for it!!! Second I deactivated my account and days after they still charged for another lead!!?? What!? Good thing I screenshot the confirmation and I can take to my bank as proof.

Went on this website to hire a professional to install a dishwasher, garbage disposal, and two power plugs to supply power to the dishwasher in the garbage disposal, I came across a so-called professional going under the business name BudgetBros. The professional's name for this business is Jordan **, I hired this contractor through Thumbtack. After the work had been done, I noticed he didn’t tighten up the waterline to the dishwasher. Therefore it was leaking. Installed my electric plugs without being in an electrical box. Cut a big hole in my wall that was not needed. Contacted thumbtack about this issue. Sent them all the pictures. They said they were going to reach out to Jordan **. After sometime he never replied. Thumbtack said they were removing him from their platform after Jordan ** from budget. Bros contacted Thumbtack back. They reinstated him on their platform.

This company does not prioritize customer needs and concerns. I have been ignored and shuffled around with generic emails for weeks trying to get help with a scam handyman that Thumbtack connected me to. I WILL NEVER USE THIS COMPANY AGAIN.

Another greedy tech platform using SEO to screw and profit off small businesses and local communities. Charges user for useless leads upfront without vetting. Changes policies for users regularly to reduce business independence.

I had a job done that left me without a useable driveway, damaged car and huge expenses. The “pro” I hired had over 100 rave reviews. They must have been faked. Thumbtack does not appear to live up to their guarantee of refund.

This really is a terrible app for contractors. You'll pay for tons of leads that Will never come to fruition. Once paid, $ $50 for a lead to install a dishwasher. Five other contractors bid on. This is simply a scheme for Thumbtack to make money.

They connect you to unqualified workers that do bad work and damage your home. You're not able to talk to an actual person to voice your concerns. The customer service is nonexistent and the "customer resolution" is a joke. They don't help you with any issues and only redirect you to the worker who did the bad job initially. They send generic emails and won't respond to any inquiries. They won't help if you have an issue. They open a "dispute", which is useless. They give a timeline for the worker to respond and then nothing happens when they don't respond. They "reopen" the dispute happens but a never-ending cycle, wasting time.

Very bad experience with Thumbtack Pro app. Pretty much take my money in several leads auto charging my card, no refund. I spend $1000 in 3 days in leads. I lose $960 investment and make $40 profit out of $1000. BE AWARE AND STAY AWAY FROM THIS APP. THUMBTACK is a SCAM, RIPOFF, FRAUD MONEY PIT.

Worst app I ever used being in business for years. They charge and don’t even tell you, one time they charged my card $89 for a lead and the customer never picked up my phone call or message back and thumbtack told me it’s not refundable. They charge for leads more than the price of the judge. 95% of the leads will not pick up the phone or respond back and this is seconds after getting an alert they need service. Yeah they will scam and take all your money without a refund.

Been a customer for 11 years. Just reactivated my account. Within a week I was charged for leads I never even looked at! Was told by customer service to email my dispute with supporting documents. When asked what supporting documents customer service could not answer. Keep in mind there was nothing on their site that said I was gonna be charged regardless if I look at the job or spoke to customer. But because I received email that justified the charges. I would never use this company again.

Mark answered my inquiry regarding furniture assembly. He worked for us on two occasions putting furniture together. We agreed to have him put together a shed on a concrete slab. He requested $700 upfront to pay for the concrete and supplies, which we sent him via Zelle. He immediately started ignoring calls and text messages. When he finally responded, he belittled me for contacting him. After 10 days had gone by, I asked for my money back. He made several excuses and blocked me so I could not contact him. I have filed a police report. Please beware! He is a liar and a thief. I gave him multiple opportunities to do the right thing and he chose not to.

Thumbtack is a yellow pages for B-grade pros who can't find work elsewhere. They claim to be a neutral third party but in reality do nothing useful other than support the pros who pay thumbtack for leads. We had a disastrous experience with a woman who claimed to be a home designer and promised us plan within 3 weeks to submit for permits. She was unable to take measurements and was more than 1 foot off and she simply skipped a few windows on the plan! We had to tell her about codes and she still did not get it. We tried to help her but she complained she could not work with us because we disrespected her work! Of course we disrespected the work of a 6 year old drawing house pictures and claiming they were architectural plans. In any case Thumbtack refused to look at the evidence and closed the case. Avoid Thumbtack at all costs. They are not neutral in any shape or form. Just smooth talking connivers heading for bankruptcy.

If I could give negative stars, I would. This company is nothing more than a scam. Even before I was sent leads, I inactivated my account. This company would not initially inactivate my account because I “owed a balance” on a lead I never even received. After they received their payment, I inactivated my account. Wouldn’t you know - I am still to this day having payments taken out of my account. My account is inactive!!! I removed my bank info!! But somehow they are STILL charging me. When I asked for a refund, they denied it. When I disputed it with my bank, their “safety team” emailed me pretty much telling me they take disputes serious and essentially not to do that but offered no help with resolution. Please, please- do not sign up. You will regret it.

Thumbtack heavily favors customers and its own profits over the professionals using the platform. Pros are charged $25-$100 per lead, even if they’re not hired or the customer never responds. Immediate responses are required to have any chance of securing jobs, which is unrealistic for working pros. The system feels like a cash grab, making it costly and frustrating to use as a service provider. Until Thumbtack implements fairer practices, I can’t recommend it to professionals.

Terrible Experience for a Security Firm. Our experience with Thumbtack has been nothing short of a nightmare. We are a security firm, and 9 out of 10 leads we received were completely useless—most were from people simply looking for employment, not clients seeking security services. When we brought this to Thumbtack’s attention, we were met with an absurdly difficult refund process. We were required to reach out to the lead, obtain proof that they were seeking employment, and then submit this to Thumbtack. Even after providing clear evidence, such as screenshots, we were told this wasn’t enough. Thumbtack demanded that the lead go back to their platform and explicitly type in the chat that they were looking for a job. This was an unreasonable and nearly impossible requirement to meet.

Scam. First, they send you leads in areas that you do not live. Then, they charge you for those leads which you NEVER accepted or communicated with. When you ask them for a Refund, they deny it. When you try to email them or call them but they deny the charges and claim that your profile is set up that way. This company is the biggest SCAM.

I've been using this service for 5 years. Lately, it has gotten so bad that I am going to cancel my account. You don't get any leads unless you sign up for direct leads, then those are junk. Customers don't respond, customers are inaccurate with their needs and you sign up for a job that is way bigger than the price was for. I'm getting about 1 in 10 jobs that I pay for leads.

Their way of turning the leads off is very sad, hence just randomly charging you for leads you don't really want. You have to go in once a month and tell the site you're on vacation to avoid the obnoxious leads. As soon as someone chooses you they automatically charge you and won't refund the money even if you don't want the job. I will not use them anymore.

Aaron was very knowledgeable. He was able to find the problem with the switches and the repair was done quickly and at a reasonable price. We would recommend his services and would use him again in our home.

COMPLETE BOGUS COMPANY! Do not waste your time or money. They send fake leads, charge you for nothing legit. Nothing! You dispute charges and they tell you to basically piss off. Use other platforms or Facebook marketing! Screw Thumbtack. They are nothing but garbage!

Thumbtack is another online lead-generation service that has consistently delivered subpar results. As a service provider, you have the ability to customize your ideal client profile and turn on the auto lead match tool. Thumbtack charges you for the lead based on their definition of meeting your preferences. For example, I was matched not once but multiple occasions with individuals thousands of miles away even though I set my target geographic area of 100 miles. I requested a refund and per their definition of a match, they would not refund the lead cost even though I did not receive the phone number or have the ability to contact the lead. You’re better off generating your own leads and spending your money on organic content creation. I’ll be canceling this service and copying pasting the reviews that I received over to another review site. Terrible tech company with no ethics, par for the course.

Thumbtack just want to take the money from the people that works hard providing cleaning services and other services! Customer services is the worse possible and they never help! I don’t recommend to anyone!

First problem is that they recommends companies that are across the country! Ridiculous...Their app is also very difficult to use regarding communication with a potential business you would like to use. Just google what you are in search of in your area.

A complete scam, all they do is charge, most of the clients do not exist, everything is perfectly set up so that you cannot complain. I do not recommend them at all. They are a mockery of professionals who are trying hard to start their business.

Terry from Top Flight Landscaping was great. He was timely and professional! My yard project was a success. I will definitely recommend his services to family and friends. P.S. I found his business on the internet and he delivered the goods!

Thumbtack is the biggest scam ever. They charged me $38.50 PER lead, even if the lead didn’t lead to a booking! Imagine how many people they scam with this a day, I’m talking thousands and thousands of dollars!!

Dana at Thumbtack set me up, and then disappeared and has yet to return my phone calls. Customer Service line goes right to his extension, and it never gets answered. Terrible customer service, emails go unanswered, as a pro, this is by far the worst lead generation company I have ever worked with. They ask for $400 to be in their network and that $400 goes towards leads which is fine, but the lack of leads, lack of lead quality, and lack of customer service (which is the biggest thing for me) makes this a lead generation service I'd recommend NOBODY ever use.

A complete scam. Stole hundreds of dollars from me. Leads are more often than not, fake. The few real leads come because Thumbtack advertises your business on Google keyword searches, at 10x the price that google would have charged you. Scam leads will never be refunded, only 'credited'. Recently, they stopped refunding even the scam ads.

This is a scummy company that takes advantage of small businesses. I am a client, not a business owner. I reached out to a handful of Tree Trimming companies and Thumbtack encourages you to do this. Little did I know, each person that I messaged gets charged a fee. One told me it was $47! After researching this, I've read other vendors say the fee is as high as $150. I understand having to pay a small fee for leads but this is outrageous. It doesn't matter if the business is actually hired or if the message is real. They even get charged when bots message and they don't offer refunds for any reason. I really wish I was aware of this. I wanted to support a local business, not take money out of their pocket. I will never use Thumbtack again and will warn everyone I know about this shady company.

If you are thinking about joining Thumbtack as a Pro, I would caution you. I didn’t know how it worked but when you sign up they don’t automatically charge you. You can look through leads and reach out to customers but I never had one person respond. Somewhere along the way my targeting preferences were changed and I started seeing charges for leads. I was charged over $550 for 10 leads. Out of those leads, 4 people never responded and 2 needed a totally different service outside of my scope of work. I requested a refund on each of these and Thumbtack denied each one.

Contractors beware of Thumbtack. My experience with this platform has been overall negative. Many of the leads I received are very questionable. The prospect will inquire about a job and then no communication is established and Thumbtack will charge you ridiculous fees for the lead. This has happened more than ten times. Every time this happens I request a refund. Most of the time I'm denied a refund for a frivolous lead. As this can reoccur frequently in a week and all of a sudden you've spent $100's even $1000's with no scheduled jobs. This company will take your money!!! You are forewarned.

I wish I could say I have fond memories of using Thumbtack, but my recent experiences have led me on quite the rollercoaster ride—one that I just can’t recommend to anyone anymore. I started with hopes of finding quality service providers, but I can only describe my journey post-2022 as thoroughly disheartening.

Big Brother Plumbing Home Service is very good. They were able to get me on their schedule very quickly. Their technician, Kevin was able to diagnose my problem and make repairs all on the same visit. The rates are quite reasonable. Thank you Big Brother.

I recently had a disappointing experience with Thumbtack. Despite being located in New Jersey, I was charged for a lead generated in Texas that I couldn’t pursue. I reached out to their support team, explaining the situation and requesting a refund, but they refused to offer one. Each time I contacted them, they just reiterated their policy without genuinely addressing my concern or offering a fair resolution. As a professional who depends on quality leads in my area, I’m frustrated by their lack of responsiveness and unwillingness to provide reasonable support. Thumbtack should be more mindful of their users’ needs and ensure that charges are fair and appropriate. Would not recommend if you’re seeking reliable, customer-focused service.

Absolutely the worst gig platform has greedy vultures controlling the platform. I wish I could leave no stars. Lead cost insanely high and inconsistent, and quality of leads are awful. I don't recommend this platform, they provide absolutely no long-term value.

Pro's save your little money from this scam. They charged my credit almost $700, and they refused to refund, they offered me credit and direct leads, once I reached out to the clients, they were all fake with 19 high-end properties to manage plus 216 others but you have to pay surge fee of $165 to confirm if you can do the job, "SCAM". Pro run, don't put your credit with this people, they here to scam us. I wish I could get a team we sue this filthy company... This happened on 23rd October 2024. Don't believe their reviews that are giving them 5 star they usually buy them. We're the real pros and this the whole truth. It's a blow for me but I will recover.

This is very unprofessional company. Doesn’t respect their pros. Stole tons of our money. Complete scam and trash. Asked about refund for my lead, they didn’t even listen to me, they just sent me automated messages and stopped responding.

Thumbtack doesn't treat their Business partners with even a shred of respect. They sent me a bunch of useless leads from other states, I contested the charges and they said they can't control how customers mis-categorize their requests and refused to refund the Lead Charges. They racked up $100 in charges in a span of 2 hours and refused to refund it even though all but 1 of those leads was un-actionable.

Please save yourself from this Company. They will make your refund a client no reasons and if a client doesn't want to pay you they will do absolutely nothing. The client used my service and then refused to pay. We confided to Thumbtack to at least block this person and they do not want to. They want to keep scammer like this continue to take advantage of hard working professionals.

This is Thumbtack's customer service number which they are hiding from plain view (866) 501-5809. Overall, this a horrible lead generation service for businesses. You need to activate your account if you want to dispute a charge. I wouldn't recommend using them to any business owner.

I am a Thumbtack Pro, or I used to be one. I started with them since the beginning, that was about 5 or 6 years ago, they used to charge the right amount, the quality of the leads was great. My business was making money using only Thumbtack. Now I barely use them. Why, what changed? They've got greedier, now they are a public company. Just yesterday, I started to get leads, but all of them for things I don't do. I sell blinds, shades and drapes, which is under "window treatment installation or repair" but ALL the people who contacted me yesterday, wanted someone to install hurricane shutters, which is something I don't do. I am not a handyman.

I started with the company in 2012. I was likely one of the only ones in my area, possibly my state. I had hundreds over leads daily. So many I could pick and choose which I wanted. Even ended up hiring others along with my self to take in all the jobs. That changed in 2018. In 2018 they began stealing money. Literally every lead .2 cents. When I was getting hundreds daily this added up. Then from there they doubled the Cost per lead; then tripled. Then began sending fake leads; computer generated fraudulent leads. Or a customer I've already had; using their information a second, or third time without the customer even being aware. As I checked with those clients. Then when I sent a complaint about a lead that made me uncomfortable and was illegal. They shut down my profile and ability to use the app further. Despite me having over 300 reviews and being hired over 1500 times. I was top on there platform.

I hired someone from this side, he didn't finish his job. He damaged part of projects he supposed to repair. I paid cash and he said, "I'm coming to finish rest." I did mistake. I paid him then I text him, "I paid you and you didn't finished your work." Also worked he down was much less then he said he had to do then he text me, "You harassed me. I'm not coming finished your work." I told him, "You put paint on my shingle." Then he said, "If you want you to pay." He came 8.30 am, he start talking until noon then he said, "Is very hot. I'm coming back afternoon." He came again and start work and eat then when was little dark was on my roof then in the morning. I saw what happened to my roof and chimney #1 picture before his work. #2 picture after his work. I paid 600.00 cash.

I used to love Thumbtack many years ago. I just closed my life coaching service on Thumbtack today. They double charged me for a client who has never called me, won't pick up the phone when I tried to call. They have a 30-day refund (if you can get the refund, which Thumbtack almost always now says your refund request was denied). I called on day 31 and asked if they would refund both charges, which amounted to almost $150 total. They declined it, but they thanked me for my 8 years of being a client!! Mind you this is for a life coaching job in which I would have to work 2 sessions with a client just to break even. This is so wrong - Thumbtack should only be earning a portion of what I earn, not more than I earn.

Listen up! Thumbtack is a total scam! They lure you in with "potential clients" who end up ghosting you, and yet, you still get charged! What's worse? You can't even get a hold of anyone at Thumbtack to complain! I've been charged over $280 for leads that never amounted to anything. I'm convinced they manufacture fake leads just to drain your wallet. Don't fall for their tricks! There have to be other platforms out there offering legitimate and honest business opportunities. So steer clear of Thumbtack and save your hard-earned money!

I’m surprised there is no class action lawsuit at this point. False advertising! Consumers are not protected under the Trust and Safety Claims. Everyone including myself has the same story. Hired so called “pro” through thumbtack property got severely damaged. Thumbtack refuses to pay. I’ll speak to an attorney because this is false advertising and extremely misleading to unsuspecting consumers.

I signed up for Thumbtack after being told repeatedly how their platform could bring more clients to my business. One service that caught my attention was the direct lead feature, which was supposed to connect me with potential clients in my working area. Unfortunately, this experience has been far from what was promised. Firstly, many of the leads I receive are located well outside the areas I serve, making it frustrating and pointless to pursue them. Even worse, these "direct" leads are not exclusive—other pros are sent the same leads, yet I’m still being charged for them, regardless of whether I secure the job.

I asked to be removed from their services May 2, 2024. They charged me >$1000 until September 2024. They were taking $100s/day. I got $0 from imaginary customers that "selected me." you. I didn't receive any phone numbers or addresses for these "jobs." The app states, "There’s nothing worse than getting your hopes up, then not being able to find what you want. That won’t happen on Thumbtack." But it did. The app promised, "Whatever work you do, we’ll find you the jobs you want." But it didn't.

I'm pretty pissed off. Paid $119 for a lead and the lead doesn't even own the home and I was stood up for an appointment. But somehow magically this doesn't qualify for a refund according to their "policies." I hate these guys.

They are the biggest scammers ever!!! They will charge you several dozens of dollars for every message someone will send you there!! Just for contacting you!! And those are fake accounts too!! Terrible people doing their dishonest, dirty job!!!

I asked 2 different guys for estimate and they made appointments twice and never showed up! This site is very dishonest and handyman are unreliable and interested only in Nikons. Then they should say so.

Thumbtack was once a great platform but in past 5 years the corporate side has gotten away from their pros. They literally think of them as trash and we pros are who pays them not their customers who don't even know that they charge us to send their information. I've been told once explained to their customers that they would never use that platform anymore cause they thought it was free. Also they started doing an instant book mandatory to use. They charge twice as much per lead. You have no control over it. Then there is no longer a customer service line for pros to contact them anymore. If there is a problem they just hang you out to dry

This company is irresponsible. They send people out to jobs who are not properly vetted then do absolutely nothing when their client acts in a criminal and irresponsible way. Stay away from this company.

Be careful of what to believe with Thumbtack. They say they have a Guarantee with their Pros. If they don't complete the job or damage to your property. They say they'll pay up to $1000 for work not completed the way agreed. And property damage up to $100,000. That guarantee is just the word. They don't do any of that. There's no guarantee. It's just a gimmick to compete with Angie's List

I wanted give you alert to all. If you give your credit card number and you installed their apps. You will not come to know how many times they take money from your account. You will surprise and you will be mentally disturbed.

I'm a pro on Thumbtack and have found that while the majority of the fees are nominal, I do not usually get leads from the site. In addition, I was recently charge $99.41 for a lead that was not only outside of my service area, it was in a field that I had adjusted the lead pricing for, but some setting was changed to allow a this significant rate to be paid. I used the website to request a refund and was told that the lead was not eligible for one. I called in and was told that they would credit my account. This is not what I wanted. I asked for a refund to my card. They told me they aren't able to do that. How is it that my small company can provide refunds, but Thumbtack can't? This makes no sense.

If I could give zero stars I would -- I would give negative stars! I started out with thumbtack several years ago and I was a "top pro" for many years, then they changed their "platform" and now look at legitimate businesses as their next greedy meal. Initially the prices for leads were very reasonable, and I rarely, if ever had a lead that resulted in a no-reply, or disconnected phone numbers, or received leads that did not even HAVE A DOG! ( I am a dog trainer.)

Worst company to gain leads from. They take your money even if the lead isn't legitimate. All they care about is gaining money from you. The lead costs are insane. Over $200 for one lead? Are you kidding me? And they don't issue refunds even if you don't talk to the lead or if the lead changes their mind. How legitimate are these leads really that they are providing? Do not use Thumbtack as a Pro unless you want to lose money. They will take your money and won't think twice about it.

Don't go through Thumbtack. Their background research on contractors has to be a minimum criteria. I should've know the contractor wasn't any good when I saw a blow machine in his truck halfway through the job.

I used this platform when I first went into business and it worked for me. Was top pro and then they changed the platform. Started charging way more money and give leads to all contractors. Definitely would not recommend them to anyone even if you have new business. Their customer service is terrible as well care more about the people putting up the leads than the contractor actually paying for the service they provide (how dumb is that).

One of the worst platforms for small businesses! I worked with Thumbtack for 5 years. 19-23 was good, and 2024 This company hired $11,000 from me and Fake Customer Lead! As we realized, it was too late. From the very beginning, we changed the card to complain so that they would return us at least 50%, they closed my access. I feel cheated. Now I'm trying to save my business and my family. Worked to feed Thumbtack!

I'm an independent contractor and I use Thumbtack, the platform that competes with Task Rabbit and Angie Services among others...I want to denounce the deterioration of the platform, until last year it worked very well...you could receive many leads in a day and you could pay later, but now it is...dropping and charging!...and by the way they raised the rates to the contractors, they live off you...now they have new or more mercenary policies!... $$$$$. They raised the costs for each lead and by the way it seems that they have lost ground...

This is the worst company I have ever "worked with" or better said: scammed by. I am a professional freelancer and this has been the worst experience I have ever had. They charge you for every person that talks to you even if they end up ghosting you (which is the 90% probability) and if you ask for a refund, most probable they will not do it. They made you pay a deposit and they promise you the world, but when you start getting charged for every single person (or bot) you will regret joining their horrible business. They take advantage of honest people who want to make some money and mislead you and hide the truth. I feel used, lied to and scammed. They really have no respect for their pros.

This business model ultimately encourages potential customers to select other pros so Thumbtack could make more money. They also don't inform the customers that pros will be charged money, so customers will just go around selecting pros who get automatically charged money without any indication that if they select a pro and don't respond that pro will be charged a lot of money. The result, clueless customers who are just browsing, costing strangers a copious amount of money without any intention of responding. I am

I have been using Thumbtack for 4 years now as a general contractor in California and I can tell out if 500 leads I landed 3-5 jobs not to mention the high prices on leads. Recently I have been charged a lot for fake leads without landing a single job and when I reported it to customer service they sent me an email saying it’s not eligible for refund even tho the leads were a scam leads with invalid phone numbers that sent you directly to a full voicemail with no new message available to leave because the mailbox is full! Avoid this company at any cost. They steal your money slowly.

Thumbtack claims they conduct background checks. Do NOT trust this. I connected with a 'pro' who ended up actually being a fraud. After he defrauded us and stole our money, I found out that he had an open criminal case for consumer fraud. We would never have used him knowing this, but we trusted the 'verified background check' Thumbtack posts on their website for the pros on their platform.

I built my whole business on Thumbtack and have nearly 200 5 star reviews. It worked so well for so long. In the beginning the lead prices were fair and there was plenty of work to go around. They quickly refunded you for fishy leads. If a customer didn't respond, your money was refunded. No more. Lead prices have increased ten-fold. I am currently paying almost $200 a month, and getting very little out of it. My business is hurting because of this shift. Would not recommend Thumbtack to anyone. They obviously don't care, and make it hard to complain or contact them. I am seriously considering deactivating my account, and am looking for options to replace this platform.

This company is a scam! They charged me $55 for a lead which was not real. I think they are creating fake accounts to make bookings on your calendar only to charge you for the lead and those numbers are someone else’s number who don’t even know that they have an account on Thumbtack Pro.

Refuses to honor their own trust and safety 'property damage guarantee' and won't even honor the slimy forced arbitration they embed in the terms and conditions. A shady company, just stay far away if you value your property or money.

I absolutely hate this platform! It’s EVIDENT that they only care about the money they make off us pros. Instead of making the leads confirm that they are hiring you for the job and THEN charging you for the lead, they rather charge you REGARDLESS if the lead chooses you for the job. Even when a lead messaged me and told that she had made a mistake and contacted me before realizing what state I was in, I was STILL denied a refund by Thumbtack! I can’t wait for the downfall of ALL GREEDY COMPANIES!

I am extremely disappointed with my experience with Thumbtack. The customer service is simply awful. There is no adequate support when you need help, and communication is practically nonexistent. They take forever to respond, and when they finally do, the answers are vague and unhelpful. One of the biggest frustrations is the charge for leads. They charge a significant amount for leads that you often don't even get a chance to speak with the client. Many of these "leads" never return messages, and you end up paying for something that generates no return. It's like throwing money away!

Do not engage with this company as a contractor or pro. Their lead system is unfair and they will make getting a refund complicated to do. How it works- if a lead reaches out to 5 pros, all 5 pros get charged whether or not the lead decides to work with them or not. I literally had one lead reach out, then in the next message say "disregard this message". I got charged for that. And I'm sure the other pros did as well. Be careful with their refunds. Instead of refunding it back to the original payment, they will issue it as a credit. You have to notify them that they refund it back to the original payment. I lost money because they didn't want to refund the credits when I decided to close my account.