Thumbtack Reviews

We had several bids for our recent horse pasture fence project. This was a fairly large job/project. After reviewing all these bids we went with "NICE VIEW FENCE". First, they were quick to come and examine the fence project. They were within the average wait time for starting. They were priced better than all the other bids. Nice View Fence did a super nice, quality job. This was a lot of work, and they even removed the old fence and hauled it away. Their work is of definite quality. They did everything properly, no cheap shortcuts. We have some more work coming up for another couple of fence projects, and we will look nowhere else than Nice View Fence.

I am a longtime Top Pro at Thumbtack with extremely high ratings, ranking, and reviews - so this is written with deep experience and knowledge of their business model. I have spent tens of thousands of dollars with this company. More and more in the past two years, Thumbtack treats its Pros fraudulently. They create fake leads using bots to scam contractors out of overpriced lead fees and offer no real customer service. 75% of the fake bot clients never even respond after posting job requests, and the other 25% intentionally post in the wrong category. I have actually interviewed so called “clients” who do not respond by finding their addresses through a web search and asking them to call me. Guess what? Over half say they NEVER EVEN POSTED ON THUMBTACK TO BEGIN WITH.

The contractor that was referred to me by Thumbtack ripped me and several other Kerrville, Texas Customers off for thousands of dollars. He took my money and never finished the job. He's been sued by two Customers and he didn't show up in court. Avoid this contractor at all costs. AVOID USING THUMBTACK AS THEY DO NOT VET THEIR CONTRACTORS.

HORRIBLE COMPANY!!! I set my service parameters to ONLY include very specific towns within Montgomery County PA and they charged me $45 dollars for a single lead in NEW JERSEY and refuse to refund me. THIS BUSINESS IS SHADY. STAY AWAY!!!!

I needed a new bathtub door installed. Edi ** was the first to call. He gave me a price of $280 which was fair. He was prompt and arrived on time with his father. When he got here he told me that I didn’t tell him he needed to remove the old door. It never occurred to me nor did he ever ask. The price went up. Additionally, I had asked if he could also install all the new hardware for the tub and the bathroom sink (before he came over); he said yes. Long story short, when the job was finished and after he scratched the black frame of the bathtub door, he ended up charging me a total of $630 and was there for four hours. I was left to pick up all the trash and dispose of everything left over. I’ll say he did a good job but WAY TOO EXPENSIVE.

I want to warn you about Thumbtack. In order for thumbtack to get first and search engines they are being required by Google to give up more of your information than you realize. Thumbtack has recently sent their calls to the Philippines who have no regards for US laws and will violate you on the phone in a military style behavior. If you want or so desperate to do business with thumbtack they are taking more of your data and turn it over to the government. Please know that I warned you.

Dear Thumbtack Team, Field of Work: Home Theater Installation, ART Installation, TV mounting. I am writing to express my deep frustration with the current state of your lead generation model. After more than five years as a loyal service provider on your platform, I’ve watched Thumbtack’s practices shift from collaborative to exploitative, and it’s now reaching a breaking point.

Title: Ongoing Issues with Lead Relevance, Billing Practices, and Lack of Support. As a long-time professional user of Thumbtack, I feel compelled to share my growing concerns with their current business practices. While the platform initially provided some value in connecting service providers with potential clients, it has become increasingly frustrating and financially burdensome due to ongoing issues that remain unresolved.

Thumbtack is horrible. Hired an accountant who stole my money and I find out later didn't file my taxes. They don't even offer a chance to change the review. They just say something stupid and don't even delist the person from their site. Horrible.

They will steal your money and not refund it regardless of how terrible of a lead that they "provide"... My experience was not a positive one. Thumbtack made more money this month than I did.... Only 2 solid leads yet was charged for 10, thus 8 trash leads that still cost $40-50 EACH. The leads are not good, you get charged for "window-shoppers" and they don't have real customer service professionals. No one will respond to your refund request. Sincerely, ** on the Mic.

Sunil ** have done work for me. I had water damage due from my hot water heater which destroyed partially my floor and apartment below which the ceiling collapse in kitchen and walls. But Mr. Sunil ** work his magic, rebuild the ceilings and walls, plus painted the whole kitchen and living room walls, replaced lights fixtures, ceilings fans. He's definitely my handyman forever, a true professional. If I can give him 10 Stars, I would.

I have been a pro on thumbtack for a year. I do not find Thumbtack to be a good platform to get leads from. On a continuous basis I would receive leads that do not align with my scope of work. I am charged for direct leads that I have declined to do as the work does not align with my scope of work nor would it financially make it worth me taking the time to do the work. I have called up on leads right after I received one only to learn that another person was hired a day or two prior to me getting the lead. I have tried to be patient with thumbtack. I have spoken to them several times about the issue and have had very little luck in getting any matter resolved.

Thumbtack has consistently overcharged for leads—many of which are either drastically misrepresented or not serious. It’s also frustrating that the same lead is sold to multiple pros, which undermines the value of paying for it. The cost-to-value ratio simply isn’t fair, and it feels like Thumbtack prioritizes profit over building strong, reliable relationships with the professionals who keep the platform running. Support is limited, and deceptive or inflated leads seem to go unchecked.

I was very disappointed in how they handled an issue with one of their “pros”. The man took my money without completing the job. Thumbtack sided with them, even though I had a mountain of evidence in my favor. I remember when companies used to do whatever they could to keep you as a client. I felt like these people could care less about us. I would never recommend their service to anyone.

As a professional using Thumbtack to grow my business, I’ve found the platform to be incredibly unfair. I’ve been charged over $100 for two leads simply because the customer “selected my company directly”—yet neither responded at all. These types of charges are automatic and non-refundable, even when there’s zero interaction. Worse, I’ve received leads completely outside my job preferences or with incomplete/inaccurate information, yet I'm still billed $50+ for them. It feels like a system designed to generate revenue for Thumbtack, not to actually help small businesses succeed. If you're a small business owner trying to build your reputation and get real leads, I do not recommend Thumbtack. There are much more transparent and cost-effective platforms out there. You're better off investing your money in Google Ads or local marketing strategies where you have more control and accountability.

-Star Review: "Terrible Experience – Feels Like a Scam." I strongly advise staying away from Thumbtack. I signed up hoping to find quality leads for my business, but all I got were fake or completely unresponsive ones. They charge you for every lead, even when the customer never replies or clearly isn't serious. It's basically paying for nothing.

Do not hire people from here. I’ve hire two top rated pros. Both did bad jobs. They left both projects looking uneven. One promised to have it done on Friday only to show up for an hour and come back Tuesday. The other one couldn’t put the appliance in level. Scam.

Because of my insistence and incessantly writing Thumbtack after losing my financial investment over a poorly done garden landscape job and no accountability. My first year garden was unsustainable and unhealthy. They finally reviewed my case and return some of my investment.

I am a cake pro. I have made more money for Thumbtack than I have made for myself. They charge you exorbitantly for leads you never book. Multiple times, I have asked them to charge for jobs we actually do, not charge us for a customer asking how much for a cake. This is extortionate and fraud. If there’s any legal pathway to force them to change their business model, please let me know.

No call. No show. I called and set up all the needed information and then when I went to confirm he did not respond and no called and no showed to do the work. He should be removed from Thumbtack. All he had to do was call.

I spent over $400 on this app, hoping to grow my business and get more clients, and it was the worst decision I’ve made. I’ve never seen my money disappear so quickly and in such a dishonest way as it did with Thumbtack. Don’t waste your time or money on this.

Wow this is such a scam!! I canceled last year or so because of the Obvious scam fishing for leads. Wow I tried again and cannot believe This company exists. Why doesn’t someone with authority do something about it other than wait until people like myself who can’t afford the attorneys but keep getting blatant fraud. Anyone in the legal system should try to be a entertainer/musician and instructor go see what leads you get. Please help!!!!

I don’t recommend an contractor or installer to waste time on this app. Will lose a lot of money. You have to bid on a job before you see or even do a job. Will charge regardless. This app also allow up to customer contact 5 others at the same time to see who has has the best estimate. Don’t use this app. Don’t waste time or money and if the customer changes mind you still have to pay. This company is a scam.

Jim ** “I Nailed It” was an excellent plumbing and installation serviceman!!! Very professional and had all the tools to complete the job. I had bathroom sink and tub faucets replaced and he and his daughter Jennifer were very knowledgeable. His pricing is fair and it helps out a lot. He also fixes and repairs a lot AirBnB rentals. I definitely recommend him.🧰

Andrew (and his partner Jeremy) now advertising on Thumbtack after multiple failed (fired) employments as plumber assistant. Not licensed, not bonded, and have been fired from several local places as plumbers helpers did not do the jobs as requested. They are not legally allowed to represent themselves as plumbers. They damaged our otherwise meticulous garage, and improperly installed a water heater. I have had 2 licensed plumbers inspect their work and each called the result extremely poorly done, laughably bad.

I went on this platform to advertise my business and reach more clients. During the process, I realized this was not for me and deactivated my account. They continually send me emails without option to unsubscribe. Then when option became available, all it says, it "account deactivated". Emails continue.

Thumbtack is beyond unprofessional. They make contractors pay for SCAM leads, then won’t refund the money! They will tell you over and over that they don’t have supervisors available so you can talk to someone other than a customer service representative! DO NOT USE THUMBTACK!!!

I don’t know what’s going on with this company but don’t bother using it. Get an attorney. I’m still waiting on a response that supposedly the trust and safety team is supposed to call me. That still hasn’t happened. This man this place he literally took $600 on my money and he thinks he’s so cool about it like he’s not gonna have any kind of repercussions, but this is not the kind of behavior that should be in any kind of app or behind any person or establishment that actually gives him the right to do this. Don’t waste your time. Run and if you see his face run even faster.

I used Thumbtack years ago and I tried using them again as I gave them my credit card number for leads. They tell you you will not be charged unless you speak to customer then I call them to tell them when they send me the lead I want to know the price of the lead so they did not do that. I clicked on the lead just to see how much it would cost and they tried charging me $75 days ago. 2:00 a.m. this morning they try to take that money out again and woke me up. I am so angry at that company. They are like the others. They are money hungry scumbags.

Just came to say, as a customer, I realized the vendors are not vetted. No insurance, websites don't work, lies of experience, some lack experience, some overcharge in price. The referral part is great! But the experience of some of these are basically handymen claiming they are professionals. If I hire a handyman, then that fine, but don't claim to know something else if you don't.

Dave did an magnificent job assmebling my new treadmill and did it a timely manner. Five stars. He was very friendly and knowledgeable. Highly recommend to family and friends and coworkers. Before leaving, he made sure everything was working properly.

We moved in to our new house in OnTop of the World on April 21, 2025. We wanted projects to get completed, at a reasonable cost. We chose one of their highly recommended handymen. He started by hanging 3 tv’s and 2 ceiling fans. First, he showed up without a ladder. Luckily I have 3 of them. It took him all day to do this job. Next he was installing a water softener. I wish he had told me he didn’t feel comfortable doing this job l. He did a terrible job and he overcharged for his work. It took him all day to do it. A couple of days later it started leaking. Thumbtack wanted all the information, job, prices, etc. They gave me the impression they were going to make it right. In the end they said they couldn’t do anything about the issue. I paid the handyman a $1000 and then paid a plumber $800 to fix it. Thumbtack was useless in dealing with the problem. All they said was they were very sorry I had this problem. I will never use Thumbtack services again.

I will never use Thumbtack again. I connected with a house cleaning service, and when the owner of the cleaning service contacted me, her quote was rather high, so I told her I would keep looking. She then said she already got charged $32 for my referral, sent me an screenshot of the charge and insisted I book her service. When I selected options for window cleaning and baseboards, there was no extra charge shown on the app, but the owner wanted to charge over $40 extra for each item. I have never had anyone not wash and change the sheets on a bed, not the owner, also said there was an extra charge for “laundry.” I felt nickled and dimed and misled. I will never use this app again.

If you are concerned of the prospect of getting a bad contractor that you need resolution with, don’t bother with Thumbtack. They will direct you to a “trust and safety” team and even when provided with backstory and evidence to suggest the contractor was dishonest or unprofessional about the job they provided, they won’t take action. They also communicate with the contractor for resolution and refunds, and so if you get a dishonest contractor who doesn’t care they did a bad job, they will not issue a refund. BUYER BEWARE OF THUMBTACK.

This is a general review of contractors I've found in this website. They have been angry, reminding me constantly they have to pay a high cost to just appear on the site and they need to pass the cost to me. I've not been at all impressed and am leaving the site as the costs are just too high and the contractors have made me uncomfortable.

Garbage Platform for any services. It won't allow users to change reviews. Just allows once you update reviews. Upon talking to customer service, you cannot change reviews or delete it once you make updates once. They should really allows users to change reviews.

Throughout my entire 3+ hour event, Michael never stopped snapping pics. He made a point of catching groups, gathered all of us together for a picture and and yet was never intrusive. It was truly a pleasure to have him there. Thank you, Michael.

Hired Rapport Connect for computer repair. Unbeknownst to us we were charged $500.00 for malwarebytes. This was NEVER requested nor was it accepted. No written receipt. Actually found out when checking our bank account the next day. This has been one week and we are still waiting for this issue to be resolved. I wrote a wonderful review for Rapport Connect and I would love the opportunity to amend it.

Terrible. I hired pro to move and install my tvs in a new residence, pro came unprepared and had me move the tv’s in my own car! I complaint to the pro as well as Thumbtack, neither admitted any responsibility, I will never use that resource again be very careful. They just said they did the job, incomplete, unprofessional and abusive. The TV guy is Eduardo. Be careful

Disgusted with my experience. ZERO stars. I requested one quote & entered my info only because it stated your info isn’t shared to pro. LIE, I got spammed by several companies, and then found out each of those companies is charged $40 for lead even if I didn’t request it. This seems so illegal and wrong on both ends. I also learned that once a company joins, your info is always on the site so even if you try to limit your leads and remove your info, you can’t stop them all. I’m in awe of how wrong this is. I hope this review helps someone avoid this site and the experience and cost of this disaster.

We got a very quick response. His availability worked out perfect. He finished our fence in 2 days! Andy did an amazing job and the price was fare. Andy was professional and worked very hard. I would highly recommend him to anyone! It's nice to have prompt service and a very hard worker And.. he did not take advantage of us!

I would give negative stars if I could. Run away. I assumed that Thumbtack recruited reputable businesses, especially with their “guarantee,” it’s such a scam. Even with obvious mass property damage, materials wasted and the entire project having to be ripped out and redone, a non-responsive, non-available ‘contractor’, an employee who was completely unable to communicate, and completely unqualified, Thumbtack did not help.

Thumbtack sent me a very incompetent contractor, a David **, who ruined my patio, patio steps and did poor work refinishing my bathroom cabinets. He spoke poor English and did not follow instructions. After he did the damage, I tried to verify his identity, but 2 background check reports could find no such person at the address he gave me or the address on his Home Depot invoice. His phone came back with no owner. Thumbtack is supposed to verify the contractor's identity, post employment and work history and check references, but they did none of that in this case. They give a $2,500 guarantee on all the work of their contractors per their contract but are now refusing to pay me for the damage. Their contractors have a class action suit against them for overcharging on leads and charging hidden fees. An all around shitty company.

Very Disappointed Customers. Would Not Recommend: Handy Service & Cleaning. We contacted Handy Services and Cleaning through Thumbtack to do a few odd jobs; hanging minors, assembled furniture, etc. We received a call back from Erica to confirm services needed, date/time schedule and price. Erica was very professional but a little pushy on selling other services, house cleaning.

I signed up for Thumbtack to connect with a single professional — ONE message sent — and within minutes, my phone exploded with texts and calls from random service providers I never contacted. These weren’t just spam calls. Every one of them had my full message, my name, and my phone number, all directly included in an email from Thumbtack.

Thumbtack maybe once was a good company for pros, but now it’s a scam. They charge you $44-$65 just for a lead that most likely won’t bring business. Recommend putting your money into a local advertisement or newspaper, or using Google. Thumbtack claimed they would “refund” me and then just claimed they credited my account, which they took right back with another lead that never played out. Be careful, professionals. This company clearly has been bought out and set up to take your money!

Wish I could give a negative star. But a lady text my wife and told her you can’t fire the guys we got from Thumbtack but when they show up and do a piss poor job. Hell yes I'm firing! Last I checked this is a free country. My wife told her if they do a bad job we can fire them and the girl hung up! Stay away from Thumbtack. Horrible business. Very unprofessional.

Horrible Company Thumbtack, be careful. Don't give him your credit card, debit card. He stole money. Scammer company. His customer is Fraud, he give you a job or not charge you money for all text messages.

I have used Thumbtack since I started my cleaning business over a year ago and yes, the prices are extremely high, but I got a lot of clients from thumbtack. I’ve had scams recently and also clients with the wrong phone number and customer service denies that they accept any scams, but then they also have a refund area for just scams. I’m extremely disappointed with the customer service, the management department and the refund department. I don’t mind paying for an actual lead that I have a Chance with but paying for scams or someone that doesn’t leave the correct number and also does not look at the thumbtack message is extremely disappointing when last year I spent over $10,000 just to help me get some clients. And a single mom of three kids and obviously every penny means a lot but their customer service for loyal clients might not be worth it for me anymore. The prices that I pay are around $30-$100 per lead.

I recently hired Thumbtack for a handyman service. They said they had a money-back guarantee, but when they damaged the tub, they refused to pay for it. I was told the money-back guarantee doesn’t apply to cosmetic damage. The quote for the repairs is $700. I had to pay it myself. Also, they don’t screen their workers. They just hire anybody, which could lead to lots of problems. So I do not recommend Thumbtack.

This is a shabby, petty little outfit. We used Thumbtack because of their guarantees that if a contractor damages your home, they will cover the damages "up to $100,000." Be aware that this is total nonsense, Thumbtack will not honor any of their guarantees, even though they are obligated to by law. We hired a contractor from Thumbtack and he damaged our floor. We immediately documented the damages and submitted to Thumbtack, following all of the steps in their process. They ignored our communications via email and by online messaging (there is no way to call them of course). They intentionally ignored everything, which is obviously their default practice.

This company let me set up my business login, all my data information, services, credit card payment information. And sent me a lead and charged me $44 for a residential cleaning on a deep clean, which was a one-time clean that’s a high-costing lead. To top it off, they deactivated my account three hours later after I had contacted the customer.

I was immediately contacted by Shawn from SpeedDot360 regarding an inquiry about a business logo for our small business. I submitted my logo that I was working on for about two weeks, and was completely stuck on finding the appropriate font for my logo. I had the liberty of speaking to Shawn about the logo and the font issues. He advised that within 24 hours he would provide four samples of the logo with similar fonts. Shawn came through and within 24 hours or less he provided said same. We provided feedback at his request and asked for minor changes to the logo. Again, he provided a finalized logo to which my husband and I were completely fond of.

Fast Painting and Concrete Services did a great job on the side walk. Gabriel is very professional and kept me updated on the progress. He recommended some great ideas that would enhance the walkway.

Where do I even begin with Thumbtack's disastrous attempt to mount my TV? The whole experience felt like a poorly executed comedy of errors, except I'm not laughing. The initial technician seemed more interested in commiserating with another unfortunate soul on the phone about their botched job than focusing on mine. Surprise, surprise, my TV was left hanging at a jaunty, decidedly not level angle.

BEZ Power Washing and Cleaning Services. Cleaned a very green house and it looks like new. Respectful of time and price. Came a couple of days after I talked to him. Followed up with before and after pictures.

Thumbtack has been a frustrating experience for me. I set up a profile like I did with Angie's List, entered my card info as required, and barely used the site. Then, out of nowhere, I was charged several hundred dollars overnight—despite never contacting anyone. Thumbtack claimed charges only occur when contact is made, but that wasn’t true in my case. When I reached out for a refund, my requests were denied, and I was only offered credits that didn’t even match the amount charged. I have no intention of using those credits or the platform ever again.

I had used Thumbtack over 6 years ago for finding piano students. Back in the day we were able to accept or not a lead before paying. Since then they have hiked their prices and charge your card AUTOMATICALLY even if the lead does not work out for you. First of all, I have put my ad to be only for BROOKLYN AND MANHATTAN but I received an automatic lead from NEW JERSEY which had also contacted 5 other pros. Not only did I NOT CHOOSE NEW JERSEY, the lead did not contact me directly. They send leads randomly to 5 pros in order to make money out of us without getting an actual job. I paid $26 dollars for a job that would be $65. Not only would this not work for me since I only work in BROOKLYN AND NEW YORK. The lead did not even respond since they have 4 other pros to choose from.

This is an absolutely scam for pros. They charge automatically even for leads that are declined by the pro because they aren’t a good fit. Then Thumbtack refuses to give the money back. They increase prices and auto-charge without warning. Please stay away. They are stealing money from small businesses for nothing.

I have used Thumbtack twice to move, and both times I was incredibly disappointed; I should have learned after the first use. First guy moved me from California to Illinois and he went through my things and stole some of my furniture. Smaller items, like the last gift I ever got from a family member before she passed, was also missing. Upon delivery, when I noticed a few items were missing, he said they didn't fit in the van (?) and that he had shipped them as a courteous gesture. They never arrived and I repetitively contacted him to get shipping info and thumbtack to get a refund or compensation, to which he blocked me and harassed me on social media, and thumbtack didn't help whatsoever after months of seeking help.

To dispute a charge you cannot talk to an individual. It has to be email or supposed live chat. They have a so-called refund/billing team that reviews disputed charges. I highly recommend you contact your bank or financial institution as soon as a disputed charge appears on your statement. Stay away from Thumbtack.

Thumback. This app charged for scam jobs leads, charges me more than $1,000, sent me jobs leads. Leads scam, people not answering, fakes phone numbers. People are looking for an estimated the charges me $108 for sent people was looking for an estimate people who were asking questions. This app is the worst app. If you are a pro you be prepared to spend your money on high leads charges.

I found Pacific Sands Building Plans and Engineering on Thumbtack and have 0 luck. No complete work, paid 80% of fees with no communication, Un-approved plans check drawings, not even good quality work, lacking completeness for the county review. Will have to report to the Board of Professional Engineers. This company is a middleman, suggest going directly to an engineer doing the work. There's no communication during the process because they are not engineers, they hire consultants, so you should too.

After many years, many homes, and many cleaning services, we can say that Prates Cleaning is at the top of the list. From our initial meeting with Tatiana **, through our regular cleaning experience, they are knowledgeable about best cleaning practices, pay attention to our wishes, are thorough and are kind and polite. We highly recommend Prates Cleaning.

The contractors take days to get an estimate to you for just minor small repairs? LOL Then they’re way overpriced. These contractors are for the rich people like in Genoa or in Tahoe! Their prices are totally ridiculous and definitely not priced for regular middle class. Even for small projects they charge way too much! Don’t waste your time! Rip offs!

We hired Next Level Repairs to assemble and install wine racking in Naperville. They did a great job! Andrew and Ivan were professional, polite, and understood exactly what needed to be done. They did it in a timely manner. Baroque Design LLC will hire them again…

Thumbtack rips you off and gets away with it and no one will do anything to help the companies that just want to work and do a good job and not be rip-off by them with their outrageous charges for customers. Never respond but you still get charged for doing nothing. We all need to get with a lawyer and go after them because what they are doing is wrong.

I signed up and was charged instantly for fake leads — people who never responded, answered their phones, or showed any signs of being real customers. The worst part? Thumbtack takes your money BEFORE you even see the lead, even though they claim you’ll only be charged when you respond. Total lie. When I tried to delete my account and protect my personal data, they charged me AGAIN — suspiciously right after I submitted the deletion request. That’s not just shady, that’s predatory. I’ve contacted support and demanded a refund, but this experience makes it clear: Thumbtack is more interested in draining small business wallets than actually providing value. If you're a service professional, stay far away. You're better off marketing yourself elsewhere.

Ryan, Sheaffer's Construction is very professional, polite, energetic, informative, and he did an excellent job replacing the rotted wood on exterior of a garage door. I highly recommend Ryan, Sheaffer's Construction, Blain, PA.

Thumbtack does not provide quality leads but does charge a lot of money for them. I signed up and before I knew what was happening was given multiple super low quality leads and was charged over $200 for them. You can produce way better leads for free. Do not use this company as a contractor.

As a contractor it was the worst possible experience. They charge you for leads that don't reply, that don't have the right phone number. They charge you more than 80% of the cost of the project. The lead will cost more than the job. If anyone is considering...freaking don't. Runaway, don't waste your time.

I used the Pro version of Thumbtack. The customer support is non existent. I only offer tutoring services for a specific area and even though all my jobs were changed to these zip codes I kept getting leads from outside the area and in different states which I have stated to them over and over I cannot service those leads. Then, I would try to get a refund on those leads and was denied! I was not given a single refund! Will never use thumbtack again.. it's a scam.

If I could leave a negative review I would!!!! Smh almost $100 taken out of my account today causing it to be overdrawn & NO ONE will get on the phone with me!!!! They took all my money & I never received a service!!! DO NOT I MEAN SERIOUSLY, DO NOT sign up or even start a profile! They are scammers 😡😡😡😡😡😡

I hired Erik V ** of Eden’s Scape service to perform leaf removal from my housing development common areas. He performed an exemplary job at a reasonable price. I would recommend his services. He also performs many other lawn care services as well.

Terrible customer service. As a former PRO, I highly do not recommend. They will charge you for a direct lead that is in another state and will refuse to refund the money back to your card. They denied my refund and then came back and offered a credit. I no longer want to use this service, so the credit is useless. I have not been able to contact an actual person. Seems like I am chatting with a robot. Seems so unethical because what if a person accidentally inquired without paying attention to the location?? As a PRO or customer, just avoid at all costs if you want to keep your sanity and hard owned money.

I hired ACE ASPHALT, LLC in Branford, CT to repair and reseal my driveway. They did a good job at a very fair price. Al and his crew were prompt, personable and neat. I would highly recommend ACE for all asphalt repairs and applications.

This company is a scam. They decided it was a good idea to now automatically out-in to your google my business page and remove your booking link and installing their own link. I think it's crazy that they believe it's ok to now charge me for organic leads that are not associated to their website.... Their pricing structure is outrageous. I got charged 100 for a 250 dollar job with 3 other pros. yet 2 minutes later it tells me they went with another pro showing that the customer had no interest in my company. They just added me in to charge me for a useless lead.

We hired Camilo of Lovely Painting to paint a significant portion of the interior of our home. She was punctual and extremely efficient. The quality of her work exceeded our expectations. Her quoted price was less than half of the next higher quote. We would not hesitate to hire her again!!

I created an account completed the background check and once I received an email that my background check was complete and everything was good my account on Thumbtack was deactivated. When I questioned as to why and tried to reactivate it I was told my account violated their "terms and conditions". When asked how I was left ignored and studied the terms and conditions on their site and still can not find any single one that I could have possibly violated. I'm not the only person I know of to have this issue and the ones I know not to have the issue are ones who pay to use their services instead of using the free stuff.

This platform is terrible!!!! They will charge for leads that are fake or unresponsive and they do not provide any notification unless you are savvy to check periodically your account. They are not interested in servicing the consumers or provide accurate information to vendors. Stay away from them!!!

Remove the following company: Do Not Recommend. Cabrera Construction & Remodeling. Own by Marlon **. He was hire February 2025 to remodel the master shower bathroom due to water filtration and update to construction code. He did not install the Mansory wall insulation, he did not use fiberglass mesh tape for the cement board, he did not apply two codes of Redgard for waterproofing and cracks prevention. Tile floor totally uneven, missing grout in between tiles, I had to add five pounds of grout. Very unprofessional asking for personal advice about her ex-girlfriend etc… Very sloppy with his work and careless with client property.

I have used this app for years to book weddings as an officiant. I still do because I am not sure what else to use. In a word I “hate” it. You automatically get charged for the lead if it matches your specifications. In the past they would refund the charge if the customer didn’t respond. Now you are on your own. They have a list of reasons you can get ask for a refund but good luck getting one. I had the maximum distance to travel as 50 miles. They charged me for a lead around 100 miles away. I was told it was “close enough” to my distance and they denied the refund. They have their own mysterious formula for figuring the lead price and it has been rising. I usually pay around $27 and I repeatedly pay this for jobs that I don’t get. I’m only charging about $150 for a wedding so to pay that amount for nothing is difficult. My advice is look for another service first.

Cesar **, Elite IT Tech responded to my Thumbtack request for assistance with malware on my laptop. He showed up to my house as scheduled. He was friendly, professional, and extremely knowledgeable. In addition to successfully removing the malware in all of ten (10) minutes, he was able to make a recommendation for an affordable malware software for future protection. I highly recommend this young professional. You rock Cesar. <3

Adobo Rojo Project LLC installed our backsplash recently. Christian did an outstanding job. He is very knowledgeable and professional. My husband is very picky in who he hires and Christian was the perfect man for the job!

I recently had a sink installed by WP installers Angel ** and there was a slight leak underneath the sink and angel said he’ll come back when he could and I gave him a small rating of two stars, but he came back and kept his word. Fix the leak and I want to change the review to five stars.

I manage property in an area I do not have a lot of contacts. I requested a quote for 2 doors. I also used a local neighborhood thread for quotes as well. I did meet with a man from Thumbtack and he arrived reeking of **, not judging, but clearly not my first choice. I only had him look a 1 door and sent him on his way. 1/2 hour later I get a text from Walter, stating I need to pay him $75 quote. I guess I missed that part. I questioned it and explained that I was not paying for a visit from a stoner. Walter replied, It's legal in RI. I responded so is Alcohol (Legal) but not workplace acceptable. He threatened to burn me in a review. Accused me of wanting a freebie and I was preventing a disabled person from a day's pay. So, you send a High, disabled person to my place of business and you want $75 for that call. I met with 3 other construction pros and they did not charge or threaten me. Beware!.

If you are a home service industry business owner, or in charge of generating leads for this type of industry. RUN FAST AWAY!!! This company sends a single lead to as many "PRO'S" in your area, and charges every PRO for the Lead. While they are making money hand over foot, the Pro's are entering a bidding war with the other Pro's who are receiving the same lead information. While the end consumer has no idea that the PRO's are all being charged by their inquiry.

A complete ripoff for the pro's. Do your research before signing up. Nationwide lawsuit already in play. I lost money with their service and then learned a valuable lesson in how they really operate. Each lead they send you will cost you more than it's worth and progresses higher. So you're not giving free estimates, you're paying and you're paying for leads that seem somewhat fake. See screenshot below. I spent $200 in leads for nothing. Also see the refund policy!

Person who I was considering to hire was slow in responding to ongoing messages and kept using incorrect English. After I explained the one simple thing I needed to be replaced and posted pictures demonstrating it, he rudely expressed his shock that I would even consider asking for an estimate before they could look at it. and said he could not help me. I will not be using Thumbtack again.

They stole my money! I'm a pro and I offered architecture service in San Diego. They gave me a lead and it was for Fresno CA. Totally out of my preference area. When I claimed money back they refused! Literally stole my money. The next day I discovered $300 of charges on my account on leads that I didn't want, They must have changed preferences in the system, manipulated the system! Charged me directly with our sending any receipt for service that I did not want to provide! SCAM. SCAM. SCAM.

Emmanuel ** is very professional, trustworthy, on schedule, good worker, do a good job, concerned about his customers, do exactly what's asked of him, put his customer first, real great worker, will recommend him to any family or friends that needs work done

Thumbtack is a complete scam. Nothing but a money hole and the whole company do not care about us as pros. The supervisor is full of madness and they take your money constantly. This will definitely destroy your company.

As a Thumbtack Pro member, I've been increasingly disappointed with the platform ever since Instant Book was eliminated. The recent changes have offered little benefit or incentive for my business. Customers seem to lack accountability, and I've noticed that many leads come from users on other platforms who simply click on my business name—resulting in charges for a lead that isn’t even genuine.

It's a "legalized" scam, skimmer "service". A modern day concept of slavery of the trades. I was with them for a few years back in the beginning when it all was more or less reasonable. Honesty & ethics is not in their vocabulary. Soon they turned to the greedy dark side and I eventually quit this nonsense. Just read their terms (22 pages!!!) of use. Gives you the creeps! I quit in 2018 when they changed again their terms, increased rates and wanted that one agrees to that they can automatically withdraw from your accounts!

JJ from Take It Please was prompt, professional, efficient and pleasant to work with. I had an old golf cart trailer that was ready to scrap and his price was reasonable. Will use his services again. Thank you JJ.

First off I've been in IT for almost 30 years so I've gained a lot of experience helping people with technology. I signed up for Thumbtack to pay off some loans. They charge you for referring people to you and they keep the money even if you do not service those referrals. I tried to cancel because they are on a continuance program where they charge your credit card and couldn't get anyone to help. They are scammers, fraudsters and predators on the working class.

Thumbtack is a money vacuum. I’ve participated in this site for a couple of years to drum up business. Started out out solid but have since been paying hundreds for ghost leads with absolutely no refunds. The few customers did receive weren’t the best to deal with. Operating under contract, I had a dispute placed against me from an extremely problematic customer. Despite me showing the contract that was signed and paid on. I’m extremely transparent with my work so I showed physical evidence the job was done and we abided by our signed contract. None the less with all this I was asked to submit. Thumbtack ended my account after taking payments for leads I had disputed that was bogus. Never giving the benefit of doubt that all customers aren’t cordial and taking in that we operated within our legal contract… This site is a scam.

It honestly feels like they hire actors or use bots online to create fake leads. Several leads never even responded to my messages in the app, text, or call. If someone wants to create a class action against Thumbtack investigate them. I’ll jump in! I relied on Thumtack for the first couple of years I started my Personal Training business but after a few years their prices skyrocketed and their leads became less and less fruitful. So I stopped using them for several years as I didn’t need them. But recently I needed more leads so I started it again. In one week I’ve spent $350 + on just 5 leads and even though half of those leads only contacted me and no other pros I still wasn’t hired! It’s gotten ridiculously expensive. I tried requesting refunds for all of those leads because none of them were ready to hire any one. All of my requests were denied.

I am a professional piano teacher, and Thumbtack did help me find a few students. However, when they changed their services to include "leads", they never mentioned that professionals would be charged for a simple profile view regardless of whether or not the person contacts you. They also charge a crazy amount of money for supposed "leads" - the largest I saw was $11.00. I deactivated my account, but I was still being charged for these leads. I tried contacting customer support, but I couldn't find any phone number, website or email address. In the end, I could only deactivate my card to get the charges to stop. I supposedly owe them $5 for the most recent profile view, but I've spent over $50 in unwanted charges with not a single thing to show for it.

This company scam my being in pro. So they charge me for leads, and after some time just deactivate my account without any explanation. Just take my money and block my account. Be aware, I uderstand that we all trying find job/pro, but think twice if it good idea to bring your trust into Thumbtack. If you contact with support they will appreciate, apologize, but then ignore you!

My name is Anastasia, I'm an accountant. Used this app back in 2021 and 2022. Got several clients, at least 3rd of all leads hired me and been my clients since. However, in 2023 I got 0 clients despite paying few thousands of dollars and between 2024 and now only got 1 client. I kept thinking that I'm doing something wrong, until I started calling those numbers (that were visible) and majority are fake. It's just a scam. They definitely infuse fake leads to rob you!

Liars. If you need help throwing away $ and destroying your company Thumbtack is for you. They bragged about all the leads they had in my area but it wasn't even close to true. I know because there is no competition in my area. I bet their 'scam' works like a charm in large areas.

One star rating is one too many. Went online to find a professional carpenter thru Scamtack. The ONLY person I was interested in never contacted me. Even though the site brags that he contacts customers within 24 hrs. Been days and not contact from the carpenter, BUT, scamtack sold my info to anyone willing to pay for it and I have gotten texts on my personal phone from landscapers that I have no interest in hiring. And the daily onslaught of emails is ridiculous. I have communicated with one of their employees, if she is real, could be a bot based on the complete lack of cooperation I am receiving from them. I asked to have my information removed and for all contact to cease, three times, I have emailed. Yet, each time I email it seems to trigger another email.

They will change your service parameters to charge you. I've screenshot every time I use the app to prove it. Thumbtack won't refund bad services ever. Even with fake leads from competitors and marketing companies, or if a child requests a service, or services requested outside your regions. If you don't get enough leads normally or all your competitors have paid their max for the week, Thumbtack will send you jobs and force you to pay. I've gotten jobs in zip codes I've NEVER allowed and when I request a refund THEY ADD THAT ZIP CODE THEN CLAIM I ALWAYS HAD IT, even with screenshot and video to prove that's a lie.

Beware of Thumbtack. They do not protect vendors or customers. They keep companies on Thumbtack's site with no license that has ran off with people's deposits and did not finish the work. I know because it happened to me. Company name is Artisan Kitchen and Bath in Arizona. They have been reported 4 times for working under a fake license and taking people's deposits with no work completed. If you are a pro you will never get reimbursed ever. No matter what, even if customer has you drive to their house and won't answer the door. Even if customer ask you to do job for free and they will. Fake numbers. Fake accounts. Thumbtack is like the casino house. Always wins. Stay away.

They charge for leads that aren’t vetted or service from Thumbtack that were never signed up. I feel like they are just taking money from contractors and the dispute rules are a joke. They offer a complimentary service then try and back charge.

They charge $19 for leads completely out of State/Zone. Will not let you choose specific areas. I just cancelled. At least I only lost $19. I'm sorry for people that lost thousands. There really is nothing more that needs to be said.

I am a disabled senior and my out of state family arranged various repair/ handy man services, all with unfortunate outcomes, before it became apparent that Thumbtack was the common link. They searched by need and locale, and never thought it necessary to vet Thumbtack itself. Looks like those offering services can end up as unhappy as those who engage such services.

I’ve used Thumbtack for years. I’ve been a top pro platinum business since 2019. It used to be great. We would get good solid leads for a reasonable price. Then something changed. They dramatically increased their prices. I went back to our original leads in 2019 and they were an average of $7-$10, which is an appropriate amount. It wouldn’t sting too much if it didn’t pan out with that lead. Flash forward to 2025, my small business can no longer justify the cost. I’ve been hired on thumbtack over 120 times. I maintain a exceptional 5 star rating. I have three years of “top pro”. Leads now cost $40-$60 EACH and most of them don’t respond, barely speak English or never intend to hire you in the first place (bots)? I’ve even had multiple people reach out trying to sell us software or marketing through the app with no intention to hire. The quality of leads is at an all time low.

My Experience with Thumbtack: A Warning to Others. I signed up for a service with a company called Thumbtack, which claims to connect professionals with leads for contract work. The understanding was that I would only be charged a fee if I accepted a lead and moved forward with a job. However, my experience with this company was nothing short of deceptive and financially damaging.

I've repeatedly asked them to delete my profile as it contains personal information that is being indexed by Google. They will not. Instead they wrote back multiple times over days asking me to confirm before finally trying to charge my card. Then wrote back and said since they couldn't charge my card they wouldn't delete my account. Time wasters and they overcharge for leads that never pain out or lead to jobs.

If you have a business DO NOT USE THUMBTACK!!!! You will find out very quickly that it's a money pit. You will throw money away in hopes of quality leads. Just recently my budget was sat at $268. Within 1 day I received 3 ghost leads and only $50 out of $268. Customers told me they make it confusing when picking a service. Many Pro believe they do this to overcharge many pro simultaneously even if the service is not in the Pro's scope. Attention to all Pros: Don't Use THUMBTACK.

We are just half-way through a dryer repair. Responded shortly after I called. Our dryer died, he made an appointment, was on time, diagnosed promptly, he made me an invoice after searching for specific parts as opposed to replacing items that aren’t broken. That quality is really appreciated as it is keeping me from paying too much, especially in these times.! I paid for parts and already paid for one hour labor. He’s been professional, neat, clean dress, soft spoken and he’s willing to come to Roanoke, 5 out of 5 stars so far and that’s only because they don’t offer six stars ⭐️⭐️⭐️⭐️⭐️⭐️

Worst experience ever. Direct leads and Opportunities are a waste of money .. Spend your money elsewhere. You’ve been warned about this. You will be charged an excessive amount and compete with 4 other companies. You will be ghosted by people and be prepared to charge the least amount of money.

This company is fraudulent! When you first sign up they offer you direct leads but shortly after a few months you stop receiving direct leads and when you do receive any leads, 95% is from customers who aren’t ready to begin the work, they only reach out for inquiries which Thumbtack knows about, but will still charge you even though the customers aren’t ready to begin the work. I set my budget of $500 a week but they won’t send you any leads until the end of the week to make sure they reach your limit at once so they can charge you directly without you getting any successful leads. It’s all about you losing money, there’s no gain from this company!!

This app is a scam! Beware Thumbtack Pro doesn't work normally. It's an absolute joke. Please save your sanity, your time and your money. They charge you thousands of dollars for insufficient and unselected leads. They are very expensive, up to $300+ per lead, and they will not refund you or contact you. If you are a reputable company, stay far away from them. If you are a scammer, this is your home.

I am a contractor specializing in handyman services on Thumbtack. Since joining in October 2023, I've had the pleasure of serving over 792 satisfied clients and maintaining an impressive average rating of 4.8 stars. From the start, I've prioritized delivering top-notch service in the handyman industry. Initially, I invested between $3,000 to $4,000 monthly in high-quality leads, which yielded positive results. However, since August 2024, I've noticed a significant decline in lead quality, alongside an increase in costs. More than 80% of the leads I've received have turned out to be false. Through thorough research, I've been able to confirm that many of these leads come from clients with outdated phone numbers and nonexistent email addresses. It appears that Thumbtack is utilizing damaged client information.

EXTREMELY POOR COMPANY AND ITS REPRESENTATIVES. They recommend 2 contractors. WAITED 6 DAYS to hear from 1 of them. They didn’t even have enough RESPECT of people to at least contact them and say, "I’m not interested." I left my daughter in the hospital to drive 45 minutes away to meet the other one. Called and said he would be there in 30 more minutes. Then called and said he is running late. These are the kinds of people they recommend. Says a lot about company and the people that represent them.

Ana and her partner were on time and did the deep cleaning that I asked for. They worked constantly and were very good. They finished in about four hours and everything was spotless. I was very happy with their service. I would hire them again.

Thumbtack Pro used to work. Now it is an absolute joke. Please save your sanity and your time. We have been charged thousands of dollars for insufficient and unverified leads. They are very costly up to $300 + per lead and they will not refund you or even contact you. If you are a reputable company stay far far away from them. If you're a scammer this is home for you.

I'm really suspicious of the reviews given to one of the piano tuners who I won't name but who certainly left a lot to be desired where integrity was concerned. The surprising thing is how many positive reviews he's gotten (the #1 among the few available in the San Fernando Valley) which leads me to conclude that someone is creating fake reviews for him. For instance, they all express such unabashed raving about how good he is in one way or another but my experience was anything BUT that. How can you trust someone who posts a certain price on the Thumbtack page only to double it when he showed up for the tuning. His communication skills are sorely lacking if that is what he winds up doing to people like me.

I'm an HVAC contractor and not only do they send you leads outside of your stated business hours in the app, but they will charge you $90 for a lead, while also sending the same lead to 3-4 other pros, and still charge you if the the customer doesn't respond. I've spent over $400 in 3 days, replied immediately to customers, and haven't gotten a single call from it. Scam.

They are a scam!!! First there were leads that didn’t even contacted me and they charged me for it!!! Second I deactivated my account and days after they still charged for another lead!!?? What!? Good thing I screenshot the confirmation and I can take to my bank as proof.

Went on this website to hire a professional to install a dishwasher, garbage disposal, and two power plugs to supply power to the dishwasher in the garbage disposal, I came across a so-called professional going under the business name BudgetBros. The professional's name for this business is Jordan **, I hired this contractor through Thumbtack. After the work had been done, I noticed he didn’t tighten up the waterline to the dishwasher. Therefore it was leaking. Installed my electric plugs without being in an electrical box. Cut a big hole in my wall that was not needed. Contacted thumbtack about this issue. Sent them all the pictures. They said they were going to reach out to Jordan **. After sometime he never replied. Thumbtack said they were removing him from their platform after Jordan ** from budget. Bros contacted Thumbtack back. They reinstated him on their platform.

This company does not prioritize customer needs and concerns. I have been ignored and shuffled around with generic emails for weeks trying to get help with a scam handyman that Thumbtack connected me to. I WILL NEVER USE THIS COMPANY AGAIN.

Another greedy tech platform using SEO to screw and profit off small businesses and local communities. Charges user for useless leads upfront without vetting. Changes policies for users regularly to reduce business independence.

I had a job done that left me without a useable driveway, damaged car and huge expenses. The “pro” I hired had over 100 rave reviews. They must have been faked. Thumbtack does not appear to live up to their guarantee of refund.

This really is a terrible app for contractors. You'll pay for tons of leads that Will never come to fruition. Once paid, $ $50 for a lead to install a dishwasher. Five other contractors bid on. This is simply a scheme for Thumbtack to make money.

They connect you to unqualified workers that do bad work and damage your home. You're not able to talk to an actual person to voice your concerns. The customer service is nonexistent and the "customer resolution" is a joke. They don't help you with any issues and only redirect you to the worker who did the bad job initially. They send generic emails and won't respond to any inquiries. They won't help if you have an issue. They open a "dispute", which is useless. They give a timeline for the worker to respond and then nothing happens when they don't respond. They "reopen" the dispute happens but a never-ending cycle, wasting time.

Very bad experience with Thumbtack Pro app. Pretty much take my money in several leads auto charging my card, no refund. I spend $1000 in 3 days in leads. I lose $960 investment and make $40 profit out of $1000. BE AWARE AND STAY AWAY FROM THIS APP. THUMBTACK is a SCAM, RIPOFF, FRAUD MONEY PIT.

Worst app I ever used being in business for years. They charge and don’t even tell you, one time they charged my card $89 for a lead and the customer never picked up my phone call or message back and thumbtack told me it’s not refundable. They charge for leads more than the price of the judge. 95% of the leads will not pick up the phone or respond back and this is seconds after getting an alert they need service. Yeah they will scam and take all your money without a refund.

Been a customer for 11 years. Just reactivated my account. Within a week I was charged for leads I never even looked at! Was told by customer service to email my dispute with supporting documents. When asked what supporting documents customer service could not answer. Keep in mind there was nothing on their site that said I was gonna be charged regardless if I look at the job or spoke to customer. But because I received email that justified the charges. I would never use this company again.

Mark answered my inquiry regarding furniture assembly. He worked for us on two occasions putting furniture together. We agreed to have him put together a shed on a concrete slab. He requested $700 upfront to pay for the concrete and supplies, which we sent him via Zelle. He immediately started ignoring calls and text messages. When he finally responded, he belittled me for contacting him. After 10 days had gone by, I asked for my money back. He made several excuses and blocked me so I could not contact him. I have filed a police report. Please beware! He is a liar and a thief. I gave him multiple opportunities to do the right thing and he chose not to.

Thumbtack is a yellow pages for B-grade pros who can't find work elsewhere. They claim to be a neutral third party but in reality do nothing useful other than support the pros who pay thumbtack for leads. We had a disastrous experience with a woman who claimed to be a home designer and promised us plan within 3 weeks to submit for permits. She was unable to take measurements and was more than 1 foot off and she simply skipped a few windows on the plan! We had to tell her about codes and she still did not get it. We tried to help her but she complained she could not work with us because we disrespected her work! Of course we disrespected the work of a 6 year old drawing house pictures and claiming they were architectural plans. In any case Thumbtack refused to look at the evidence and closed the case. Avoid Thumbtack at all costs. They are not neutral in any shape or form. Just smooth talking connivers heading for bankruptcy.

If I could give negative stars, I would. This company is nothing more than a scam. Even before I was sent leads, I inactivated my account. This company would not initially inactivate my account because I “owed a balance” on a lead I never even received. After they received their payment, I inactivated my account. Wouldn’t you know - I am still to this day having payments taken out of my account. My account is inactive!!! I removed my bank info!! But somehow they are STILL charging me. When I asked for a refund, they denied it. When I disputed it with my bank, their “safety team” emailed me pretty much telling me they take disputes serious and essentially not to do that but offered no help with resolution. Please, please- do not sign up. You will regret it.

Thumbtack heavily favors customers and its own profits over the professionals using the platform. Pros are charged $25-$100 per lead, even if they’re not hired or the customer never responds. Immediate responses are required to have any chance of securing jobs, which is unrealistic for working pros. The system feels like a cash grab, making it costly and frustrating to use as a service provider. Until Thumbtack implements fairer practices, I can’t recommend it to professionals.

Terrible Experience for a Security Firm. Our experience with Thumbtack has been nothing short of a nightmare. We are a security firm, and 9 out of 10 leads we received were completely useless—most were from people simply looking for employment, not clients seeking security services. When we brought this to Thumbtack’s attention, we were met with an absurdly difficult refund process. We were required to reach out to the lead, obtain proof that they were seeking employment, and then submit this to Thumbtack. Even after providing clear evidence, such as screenshots, we were told this wasn’t enough. Thumbtack demanded that the lead go back to their platform and explicitly type in the chat that they were looking for a job. This was an unreasonable and nearly impossible requirement to meet.

Scam. First, they send you leads in areas that you do not live. Then, they charge you for those leads which you NEVER accepted or communicated with. When you ask them for a Refund, they deny it. When you try to email them or call them but they deny the charges and claim that your profile is set up that way. This company is the biggest SCAM.

I've been using this service for 5 years. Lately, it has gotten so bad that I am going to cancel my account. You don't get any leads unless you sign up for direct leads, then those are junk. Customers don't respond, customers are inaccurate with their needs and you sign up for a job that is way bigger than the price was for. I'm getting about 1 in 10 jobs that I pay for leads.

Their way of turning the leads off is very sad, hence just randomly charging you for leads you don't really want. You have to go in once a month and tell the site you're on vacation to avoid the obnoxious leads. As soon as someone chooses you they automatically charge you and won't refund the money even if you don't want the job. I will not use them anymore.

Aaron was very knowledgeable. He was able to find the problem with the switches and the repair was done quickly and at a reasonable price. We would recommend his services and would use him again in our home.

COMPLETE BOGUS COMPANY! Do not waste your time or money. They send fake leads, charge you for nothing legit. Nothing! You dispute charges and they tell you to basically piss off. Use other platforms or Facebook marketing! Screw Thumbtack. They are nothing but garbage!

Thumbtack is another online lead-generation service that has consistently delivered subpar results. As a service provider, you have the ability to customize your ideal client profile and turn on the auto lead match tool. Thumbtack charges you for the lead based on their definition of meeting your preferences. For example, I was matched not once but multiple occasions with individuals thousands of miles away even though I set my target geographic area of 100 miles. I requested a refund and per their definition of a match, they would not refund the lead cost even though I did not receive the phone number or have the ability to contact the lead. You’re better off generating your own leads and spending your money on organic content creation. I’ll be canceling this service and copying pasting the reviews that I received over to another review site. Terrible tech company with no ethics, par for the course.

Thumbtack just want to take the money from the people that works hard providing cleaning services and other services! Customer services is the worse possible and they never help! I don’t recommend to anyone!

First problem is that they recommends companies that are across the country! Ridiculous...Their app is also very difficult to use regarding communication with a potential business you would like to use. Just google what you are in search of in your area.

A complete scam, all they do is charge, most of the clients do not exist, everything is perfectly set up so that you cannot complain. I do not recommend them at all. They are a mockery of professionals who are trying hard to start their business.

Terry from Top Flight Landscaping was great. He was timely and professional! My yard project was a success. I will definitely recommend his services to family and friends. P.S. I found his business on the internet and he delivered the goods!

Thumbtack is the biggest scam ever. They charged me $38.50 PER lead, even if the lead didn’t lead to a booking! Imagine how many people they scam with this a day, I’m talking thousands and thousands of dollars!!

Dana at Thumbtack set me up, and then disappeared and has yet to return my phone calls. Customer Service line goes right to his extension, and it never gets answered. Terrible customer service, emails go unanswered, as a pro, this is by far the worst lead generation company I have ever worked with. They ask for $400 to be in their network and that $400 goes towards leads which is fine, but the lack of leads, lack of lead quality, and lack of customer service (which is the biggest thing for me) makes this a lead generation service I'd recommend NOBODY ever use.

A complete scam. Stole hundreds of dollars from me. Leads are more often than not, fake. The few real leads come because Thumbtack advertises your business on Google keyword searches, at 10x the price that google would have charged you. Scam leads will never be refunded, only 'credited'. Recently, they stopped refunding even the scam ads.