Thumbtack Reviews

My company pre-paid for leads. Many of the leads we have been charged for have never responded to repeated calls, texts or emails. As such, there is no way for us to verify if the lead was valid and we were unable to offer an estimate. How do we even know if these leads are real? We don't. However, we were automatically billed for these leads. Thumbtack denied our request for credit, saying that the charges are valid under their terms of service.

Unfortunately the business model for Thumbtack only serves them and not really their pros. We work in an in demand field, and Thumbtack would charge an obscene amount for one lead ($100), if the client is requesting frequent work with us. The sad news is the clients rarely end up booking, or responding and following through, are fake, or hire then quit. It is a scalp of a business and I really hope other pros will stay away!

To be clear, I was looking for a licensed, bonded, insured handyman or contractor that could do work in my home. I saw this app pop up a few times before on a few websites and a few times on my cell phone. Seeing all the hype and seeing the continuous pop ups I decided to download the app and see if I can actually locate anyone to do the work and even paint wall murals. Needless to say I saw small portion of Handymen on this app and when some of them contacted me I immediately asked if they were licensed, bonded, and or insured. The answers I received were a joke, because if this app promotes Handymen then they need to promote as stating unlicensed. There is a reason why I ask if they are licensed, bonded, and insured as any homeowner has a complete and utter right to make sure work is done correctly and if any problems arise they can mediate through the State Contractors Board or Lawyers.

Stay away from this company. I have tried them for the last 4 months and they are a complete ripoff. Prices increased by 25% just while I was using them and their leads are bogus. I strongly suspect that this is a false lead generation company. Basically 98% of the leads were bogus and never replied back and then they would not refund even though they say they will refund if there is no reply. They denied EVERY SINGLE request to refund. We are off their site and will never use ever again. Don't waste your money.

I was a Service provider for Reiki Holistic Healing and Life Coach. You pay for apparently people who supposedly say they are interested in your service and then never respond. This has cost me over $150 before I took my payment method off. You cannot reach a live person when trying to communicate with them. Would NOT recommend their service and am sure to charge my unfair experience with others. This business is a SCAM!! My guess is they pay people to say they are interested and never respond. You should only have to pay if they booked a job/session with you.

I become a pro in early 2020 as I run my own photography business. It was going great. I was getting leads and only paying $4-10 per lead. Now I have been getting charged $50 for just 3 leads that don’t even reply or ghost me after me replying to their request. I then ask for a refund and they say it doesn’t apply for one. It use to be if they don’t reply in 24 hours you get a credit/refund. This is such a waste of money and a huge way of taking advantage of small businesses and companies. There is no way I am spending $50 on 3 leads that don’t even go anywhere….

Signed up, 4, 5 days later started getting leads, I was excited and started replying.. That mistake cost me almost $1000, leads never replied, ever. I reached out for a reimbursement and to close my account. Shut down from the get go, because I replied to the leads. Almost $1000 later in credit card charges.. Please don't make the same mistake I did. Look into what you are signing up for before you reply to any leads. Worst experience of my life with a company, horrible reimbursement policy, basically non existent. If the service they provide is not for you.. Well you are out of luck my man. You can't get your money back. In my desperation for work I made a huge mistake.. Just please watch out and understand how it all works before signing up.

Thumbtack has removed how many pros have sent in a bid, on each job. Example 1 Pro responded or 0 Pros responded. SMH - Now more people will bid on 1 job. They will be charging each pro, $10-$199 just to send out a bid. The job is not guaranteed. They keep changing and charging more. They use to be half the price.

Worst company in the world, he took me 275$ for a client to say hi and see you later, without hiring me, I've cried, I've called to return my money, I'm the only one. I have to pay the rent but I will never see my money again. I don't recommend this company to anyone. I thought it would be good to use this company, because I wasn't working on the pandemic, I didn't even have money to eat. I regret having looked for this company.

I have used Thumbtack for years. For all types of home improvement projects as well as other needs such as legal representation. I have never been so disgusted in how they are choosing to handle a recent situation I experienced with one of their contractors. This guy was a complete scam artist. He took $1,600 of my money and completely trashed my place. Not only did he not do the job he was hired to do, he subcontracted out to another idiot who continued to trash the place even more!

I recently had a client who made up a complete lie in order to get a refund for goods paid for. I, like every other service provider, have a no refunds policy, all sales are final. This is especially true for the trial offer I give to clients who commit to signing up at the first session. The client lied and made up a fake car accident she got into on the way to our first session in order to guilt me into refunding her money. It was clear that this was a lie when the client could not provide the police report for the car accident she got in or medical bill or note from the doctor from when she supposedly went to the ER. She even sent me a fake police report thinking that I wouldn't follow up with the cops to see if it was true. She ended up leaving me a slanderous 1/5 star review - my first one after years on Thumbtack.

Thumbtack advertises a guarantee but collecting on it is another matter. I reported my problem to them, filled out the form and then they told me to confirm the form. They gave me less than 48 hours to comply. When I missed the deadline they closed my case. I think they were more interested in sweeping this under the rug than with helping me with anything. Since I didn't see any limit on the number of times I could file a complaint, I started a new complaint. They referred me to the confirm your complaint page again which just has a blue progress dot and never opened. Long story short - expect the worst from them and you won't be disappointed. Total ripoff.

I joined Thumbtack (Tt) June 2021 and am in the Sprinkler and Irrigation Repair Business. At first, Tt send me FREE leads, low cost leads, and then BOOM...the bottom dropped out. The DIRTY Truth about Tt is that have no true customer service, it's all app driven, text driven. Refunds are almost impossible and I can't tell you how many times I've called to argue with a $12/hr Remote Support person about a BOGUS LEAD!!! YES, bogus, tire kicking leads that never existed, no contact info, or cancelled the job the day of receiving a "lead". I was told by 1 remote support idiot for Tt that " you are paying only for contact with a potential customer...regardless if they are wanting service or cancel". Piss poor business model.

The cost for leads used to be reasonable. $8-14 on average. Now I'm paying $30 for a single lead. They started increasing their prices in January 2020. RIGHT in the middle of the height of the pandemic. Not to mention Thumbtack encourages each potential client to contact at least 4 to 5 other pros so they're making bank from a single lead. This company got greedy. Plain and simple. They used to offer refunds to leads that never read or respond to your initial message. Now they took that away because they guarantee a phone number so you can access them. So many of these leads will ghost you so you're out hundreds of dollars for nothing. I think they are the embodiment of what we call the evil corporation. Do what you can to avoid this company.

The following "Pros" never showed up after confirming their arrivals. Nate’s Moving Co, https://www.natesmovingco.com, **. Showed, but left without any notice and never responded. LawnStar, lawnstarter.com/427274488228659204 or call 855-849-7360 now. Other Lawn services never responded and changed their services.

I registered in Thumbtack app as a pro. They sent me some emails and referred me some customers which I was not able to work with them. I did not accept the customers but they charged me for $90 for nothing. Now they don't refund my money! Please stay away from this company.

Thumbtack fake advertise you will get charged only per lead once you have communication with the client. I received a match with potential customers, which I never spoke either by text or message on the app, it was just seeing what they needed, none of the clients contacted called back or accepted my communication. Greedy $26.00 for a lead that never responds back to you, gives you a fake number, and when you ask them to refund your money, they DON'T! I mean, they're basically making millions by exploiting honest business owners.

Their leads for home improvements are poor quality. Then It's almost impossible to cancel the service, and it is not possible to talk to anyone on the phone. It's been a very frustrating experience working with them.

I've had a horrible experience with Thumbtack during the past year and it just keeps getting worse. I've been a 5-star Top Pro with Thumbtack for 3 years. At first, they promoted my business a lot and was getting charged $4-$10 for every lead for new resume clients. This worked out okay because the price of leads was affordable. Some of these leads resulted in nothing - potential clients would ghost me or not respond to any of my messages after I was already billed for the lead. That said, I did generate new business and overall, the fees weren't bad.

This company sucks you dry with tire kicking leads. Most are more than the service you provide. Then if someone takes a shot at you. Not paying their invoice. Or a undeserved 1 star hit when you have all 5 stars. They just throw you under the bus without hearing both sides. Post slander that could be used in a lawsuit. Torturous interference. Steering clear of them is well advised.

Very dissatisfied with this app. They have account “owner” pass a background check and the account owners don’t show up for the job. For example Aces Landscaping in Las Vegas is owned by Alondra **. She never shows up to the work site and has only used her name for someone else that cannot pass the background check. Aces Landscaping was RPG Landscaping but account was cancel because the owner Ricardo ** was unable to pass background check. It is very disappointing that Thumbtack allows companies without making the “employees” pass a background check. I wouldn’t recommend thumbtack as you have no idea who really the account owner is or if the employees are criminals and whom you are opening your home to.

This is nothing more than some attempt to replace existing proven companies such as Angie's List. They claim to guarantee the work and get your money back if one of their Pros cheats you or damages your property. All talk to get you signed up. If you need them, their Cs will not respond to emails or calls. In my case 9-separate attempts. They do not vary their pros and the pros manipulate clients for payments in advance and refuse to sign written contracts. This would not happen with Angie's List.

This company actually deserves a ZERO rating. I wish I'd done my research prior to hiring. I asked Jose Rivas, owner of JL Painting, for a quote to install underdeck roofing over my patio. Jose REQUIRED 50% deposit PLUS cost of materials upfront. HUGE RED FLAG! His team destroyed my underdeck roofing panels ($$) with poor cuts and improper installation. I let Jose know that I was not satisfied with the quality of work. And that I did not think they should have installed the patio ceiling fan until after they had completed and caulked the deck roofing. He created an electrical nightmare. See pic. It was quite evident they did NOT know how to properly install the product.

I use to belong to Thumbtack years ago in the early 2014 when they were legit. Not sure what happen now but it's a rip off. I resigned up earlier this week anticipating using their service as a pro in the coming months. I'm currently overseas right now {July 21} and will return stateside next month {August 21}. Upon signing up I noticed the requirements of adding a credit card, so I did. Also there was limits that had to be set for leads for 3 categories that I had deactivated. Within the next day, I was billed $24.25 for another category that I could not activate or turn off for bid leads. Thumbtack automatically target me in that category and billed me since my credit was in their system. Attempts to contact them is futile. When you call there's no one available and you get a continuous recording to tell you that you can text to get customer service as an option without telling you that they will be with you within a certain time frame.

Evidently you need to load their app just to see a response from one of their "pros". Give me a break. Put them on block sender list to stop the annoying e-mails. I found someone to do the work I need using a simple website search.

Thumbtack should not be used by consumers. They keep charging vendors when you have not selected certain preferences. They sent me leads during midnight and at 4:00 am and charge me $160 for a lead. When I complained, there is an automated message refusing the refund. Horrible customer service.

The leads was coming in but only one lead was real, when you sign up they’ll tell you to add money to targeted section and once that money is used up they start attacking your bank account. If you decide to block the days from work, you will still be charged and when you ask for a refund after they take your money, they decide not to put it back in your account but to put it on the Thumbtack account. These people has a lot of tricks of the trade to take your money. Be really careful with this company because talking to someone on the phone is nonexistent and no way to really stop the leads. So I might have to close my bank account to keep these people for going back into my account.

As a professional seeking to get leads, I was new to Thumbtack. I created my Professional profile last week, and selected the services that I will providing to customers. On the same day, Thumbtack sent me a lead that didn't have much in it beside the name of the customer and name of service they desire to hire me for. So I clicked on the link to learn more about the job, and I sent the customer inquiry to learn more about the project so I can price it properly. Before I know it, Thumbtack sends me a bill for $89 dollars for this one lead. Their terms and conditions state explicitly that Pros will only be charged once they give offer to customer and customer accepts the offer.

Thumbtack customer care stinks. Never really get answers to your questions. They expect you to do all the work instead of taking care of their customers themselves to get refunds or just general questions answered. Potential clients to the pros are not vetted properly, The pro is charged for leads that never Pan out. 3 fourths of the time the client doesn't even respond to the pro or if they do they've changed their mind because they're only window shopping!! The vetting process is absolutely horrible for designers. I have spent a ton a money over a two or three year period for leads that never even happened.

First off let me start by saying I like the concept of the app but… it’s a rip-off for me and anyone else that’s just getting started. I personally haven’t lost much money because I see what’s going on and nipped it in the bud. They charge your card when someone contacts you for a service but that doesn’t mean you get the job. You're pretty much paying to give a quote. They should only be charging cards if the job is confirmed. Again like I said the app may be good for someone that’s already up and running making money but it’s definitely not a good app to use if you're just starting out, you will spend more than you make so watch out!! It honestly feels like they have someone in house that contacts you so they can take your money then say never mind, they don’t want your services. You better off making signs for the corner or use nextdoor or even Craigslist. Only use this app if you don’t like make money and enjoy spending it instead.

I was connected to a general contractor (initials NW) through Thumbtack. Having no other way to register my complaint through Thumbtack I am on this site. I talked extensively with the contractor on the phone ahead of time. Very enthusiastic exchange. Even asked if I could arrive sooner on the designated meet-up date to make room for his potential additional opportunity. I agreed and showed up at the house one hour earlier. And despite my text messages, voicemails, and Thumbtack emails, he NEVER responded. Left me hanging in our last heatwave. Why ghost me? I expected a professional who could be adult enough to let me know that he was no longer interested. What good is all the supposed background check that Thumbtack reports they do, if the end result is no different than contacts obtained through Yelp or Houzz?

OMG What an incredible waste of time and MONEY!! So, so much money lost on this site that I may as well have gone to a casino (it may have been more profitable that way)! First off, they are GREEDY!! $25.00 for a lead that never responds back to you, gives you a fake number, and when you ask them to refund your money, they DON'T! I mean, they're basically making millions by EXPLOITING honest business owners...I am starting a class action lawsuit against this company. If you want to be apart of it, my contact info will be at the bottom. I have been given leads that are obvious scammers and people with absolutely no intent of using my business! Thumbtack, you should be ashamed of yourselves! You literally manipulate your users into using an unreliable platform for your own financial gain...ILLEGAL!!! YOUR GREED AND YOUR LACK OF INTEGRITY WILL BE YOUR DOWNFALL!

I was with Thumbtack Pro since 2016 - June 2021. I was actually a Top Pro for a few years up until Covid hit. I maintained nothing but 5 star reviews and kept my certifications updated. On Monday morning June 28, 2021 I logged into my account and it was fine. When I logged into my account later that afternoon my account was deactivated. I lost the ability to chat with someone and they closed their phone lines down until July 9th. I was able to email and send a report through their website, which I did both. I did send multiple emails one each day I got no response, they were extremely professional emails wanting a simple answer as to why my account was deactivated.

So Thumbtack filters reviews about themselves and gets to pick what the public sees. They hunt on three party review sites and give a auto response with fill in the blank spaces for names and topics. But they don't do the same for all of their service providers nor do they listen when a customer starts verbally attacking service providers using their site (except a chosen few), a drawn out lazy action from thumbtack begins. First, some people use freedom of speech too far and thumbtack allows freedom of speech whether the service provider is scammed out of money or no work is done, or in my case the customer didn't like the color of my company shirt and wrote a nasty messages to me through thumbtack which the anger from this person was more visible in each message and then made a angry lying review about my business. Thumbtack says try working with the customer, then they read the messages and still say, try working with the customer.

I have recently been extremely disappointed with Thumbtack, which I used consistently and happily for the past two years. This has been my primary means of attracting new clients to my tutoring and editing business. It has enabled me to consistently attract a full time amount of freelance work. Very suddenly, my profile stopped showing up in search results, despite my being a top pro with a platinum status, having 23 five star reviews, and a perfect response record. I have reached out to customer service multiple times. In one week, I dropped from 860 listing views to 40.

There'll be no input to it once you get in this company. They will have all your identity and they will steal everything. I have to go far as in thought law enforcement to get it stopped living Flower Mound Texas. They are Crooks. One person hit in Frisco Texas. Had my social security number couple years back at my social security number Frisco Texas. Her husband had my social security number on top of desk stallion Ranch Frisco I have tag numbers. I have it all and I've turned it all into the police as well more than just a police. I have private people working on this as well. Please do not sign up with this company. You will regret it. Identity I still have a right to pay. Follow me Place to place, the store, anywhere that I go. I've also turned it into the news as well. I also have some where I live at right now at Tuscany at Lakepointe. I've been here three months. Every time I leave my home base taller. I will take a lie detector test as needed.

We hired a contractor through Thumbtack and while we found them to be nice people, the contractor seemed inexperienced at leading a group of workers, and underestimated the job. The work was done haphazardly, and in the end, the contractor abandoned the job leaving over $800 in clean up, additional paint, and replacement hardware costs. But that's not all. Thumbtack sends me emails constantly and I've "unsubscribed" multiple times. I consider them scammers and spammers.

I'm a portrait photographer looking to get started. If you are willing to lose hundreds of dollars this service may help you. For struggling business like myself this will not get your business off the ground. The only way to get any leads is to allow Thumbtack to charge your credit card when ever they see fit. I was told I needed 1 review to get noticed. I did get 1 review and I'm still not getting noticed. I tried calling for a better understanding and the person hung up on me. When I called back no one answered my call. This tells me they are crooked because a real business doesn't treat clients that way.

I was charged the 150$ after 10mins of using their app. Long store short, my screen is cracked in multiple places so when I hit my back button to leave the payment screen it picked it up and charged my card. I immediately deactivated my account I had set up. Contacted a person through text, the only way they talk to you, and he informed me it's nonrefundable charge! That a lot of money for 10mins of looking around. There so much competition with other pros in the same categories in my area, it's not worth it! For upstate south Carolina, don't do it! You'll only get the work no one wants!!!

The contractors are very unreliable. I have been trying to hire a contractor for several weeks. I requested quotes from several and every time I think I got one, I either find out that he is unqualified or wants to get rich in the next few weeks. I had SKM handyman service in my house. The quote was $4000 to paint my 400 square feet backyard deck and 24 square feet front porch. But evidently, SKM does not quote the job but your zip code. $4000 for 4 hours of work. So, I had to wish him good luck with his next victim.

I hired an electrician. The contractor came in. Started doing the work. Thumbtack advertise their electricians at $30.00 an hour. After two days work the guy hits me with a bill for $4200.00. This is after I bought most of the supplies. Then he deliberately didn't finish the job. He left the bathroom undone so he could charge me another $1400.00 to install two GFCI switches and a light bar. Don't use this service. You can do better. These people are con artist. Last year a guy showed up, cut the grass and trimmed three bushes and demanded that I pay him $400.00 for the work. This is where the con artist now go to scam people. Thumbtack is unsafe and you will find yourself in a heated argument trying to get them off your property. They demand to be paid in Cash App, Zelle, or some other form of no refundable payment.

I decided to use Thumbtack to get more jobs for my air conditioning company. I made a deposit of $ 400 and only on the first day they had deducted $ 182 from my account for supposed jobs that they had sent me automatically and that match the criteria for offers made by my company. None of the clients contacted called back or accepted my communication. The money paid to Thumbtack is not returned to you so they kept everything after I canceled my subscription with them.

I have been trying to reach a person now for over an hour with different phone numbers I have found online for their support resetting my password. I know the password reset is automated and I have requested a link now a few different times as it is not showing in my email in box. Yes, that includes my spam folder. Nothing is showing up, so I have decided to call them thinking I can get a person on the line to help and resolved this simple issue quickly. Well nobody ever picks up. It is about 10am central time so it is not some obscure time.

The people they provide are unprofessional and unreliable. This is the second time I used them to hire someone and both time it didn't work out. The first guy did such a bad job that a friend had to redo the work. The second time they rescheduled on a job that I needed done on the scheduled date. This company provides unreliable and unprofessional workers. RUN FROM THEM.

The technician charged us $49 for the initial visit. Gave a verbal quote of $434 to fix. I had to follow up for additional info and a firm qoute. The part was marked up 56%, and the labor was $200 for a 15 minute fix. I watched a You Tube video, and found that the technician misdiagnosed the problem. The fix was a $19 part. I fixed the washing machine. The technician was either incompetent, or a crook.

I was emailed by Thumbtack asking for my review of an appliance service after I was done with them, which I really liked, but wanted to give a 4 out of 5 because of the price. I was UNABLE to click on the 4. After several tries, the 5 "lit up" and then the email disappeared!!! I couldn't even write a review. It gave that service company a 5 star review, and there was nothing that I could do to correct it!

I hired someone to assemble a piece of fitness equipment. I noted in the request that the item was very heavy (hence my needing someone to assemble it, I could not lift any part of it). The person who came out was doing very well -- they said they assembled these items all the time etc. However, he became irritated and slightly nasty and told me that he "needed me to help him lift a piece". Um... that is why I specifically stated that maybe two people would be required. Why am I expected to HELP the person I am HIRING to do the very thing I cannot do: lift out of the box and assemble a very heavy item??? That ticked me off. If you have already been told the weight of the item and know what you are hired to do, WHY would you even THINK to ask the person hiring you to help you, especially a woman that the item outweighs by 130 pounds??? That's part of what you are being paid to do.

Had a small remodel job that needed plans, Thumbtack referred me to a contractor, the Contractor never finished the plans, went to Thumbtack court. Won a judgment, and still never got paid. Thumbtack said that's all they can do for me. Oh, how about the Thumbtack guarantee that is **. So this 388 SQFT addition that I needed plans for costing me over 7000.00. Thanks, Thumbtack.

This company will milk money from you as much as possible. They have very deceptive business practices and a sketchy at best "refund policy". I am currently not using this company because of these reasons. The "leads" they "sell" you are sold to multiple different contractors within the same work category. They will take the money directly from your account without asking or needing any authorization per their contract terms. If the "lead" even reads your initial contact text you're not eligible for a refund whether the "lead" replies or not.

Customer service is nonexistent. They have a help web site for you to use and response time is 3 days. What business can wait 3 days to speak with someone about a problem? If that is not bad enough they did not respond for 5 days after 5 attempts to contact them and they send a message that I have contacted the wrong department. A business that is interested in customer retention would forward to the proper department and make sure the customer gets the service they need. They have not reached out to explain the issue but they did have a sales person call me for no reason 2 weeks prior to this. You can do better. For what they charge you can deal with a company that advertises more to justify the higher cost of leads.

I used to work as a top pro around 1 year in Thumbtack, they increased the leads charge recently and they are ignore all of us when we request for the refund, I feel someone from their team just book us every day then cancel the appointment right away just to charge us, we are spending around $100 just for these kind of appointment which they cancel, when we request the refund from them they ignorantly say, "We reviewed the refund request but it’s not eligible for refund," never ever recommend this service to the pros, that’s the way they make money from the small businesses, putting their hand in the small businesses pocket, just close our account from this platform.

Thumbtack used to be a great place to find customers. There was a year that it was the only place I found customers. I used to love it. NOT ANYMORE!!! Their leads for sprinkler professionals used to be around $4-$6 a lead for repairs. And for installations they used to be around $8-$12 a lead. Now in about a 2-3 year timeframe a repair, spring activation, or winterizing is around $20 a lead. And an installation is around $40 a lead. So if a little old couple in my area wants me to activate their sprinkler system in the spring I can't break them a deal. With folks struggling I can't afford to give them a deal. All because Thumbtack is reaching into my family's pockets and taking 30-40% of a $50 service. I can't afford to be helpful.

Do not use thumbtack. They are totally unreliable. I have paid for a sofa that was supposed to be picked up Weds or Thursday; and the mover said he can't do it. The seller is moving today. Don't trust Thumbtack.

Updated on 04/17/2021: Fyi: Attention Byer Beware, Please everyone read my Formal complaint I wrote On April 10th 2021. On April 13th Thumbtack Responded with a UNACCEPTABLE Didn't do a thing for me Statement. Look everyone please, do it all for yourselves!! I highly encourage you!! Take a look at The many 1 star Reviews!! I do not RECOMMEND this company for your advertising methods. This speaks for itself!! I'm gathering a signature Ballet to produce to the Consumer Affairs as a whole. You may text or call me anytime **. Anyone who was treated poorly like I did whom left their reviews, please join me. I'm going to make an example out of this company for poor customer service. In the meantime I have copy and pasted all reviews for proof of all of this. Thank You all.

I ignorantly signed up with Thumbtack on 3/25/21. On 3/26/21 I noticed I had made a mistake on my co. name and wanted to change it. It is now 4/9/21 and still my co. is not changed. I've had to send a scan of my drivers lic, both sides and a copy of my state lic certification documents along with my phone number and they tell me it will take up to 14 days to correct. Chat with customer support is useless as is calling support. They say they're backed up in support and take issues in the order they come in. Obviously this company has very little respect for their customers or there's a high level of incompetence, likely both. What should be a matter of simply looking at an issue, verifying the customers ID and emailing the customer a link to correct the problem like most websites do, is beyond Thumbtack's ability.

The movers that we hired from this site were under experienced and charging above what professional movers charge. They first changed the moving time, which is unprofessional. Then when they arrived they arrived with only two people. Most pro movers come with a team of four people or more. I went off the reviews for this company and they must have paid for the reviews because the service was not good. The movers took 6 hours to move a tiny 2 bedroom apt. The manager allowed the one coworker to take a one hour break that I had to pay for.

As a top pro for two years in a row, Thumbtack drastically increased their prices for leads, this is not the first time a customer stops responding and I get stuck with the Thumbtack lead charge. I got charged 125.00 for a lead that the customer stop responding, Small business cannot afford to pay that large amount for leads and then leave a chance for customers to leave a review when you're not even hired. I'm leaving this service for good. After 5 years of working with Thumbtack, this is my last straw.

I hired 2 fellows from Just Junk It to unload 2 pods. The PODS arrived Friday from MO and the unloaders were scheduled to arrive at 11a Saturday. I got concerned when I heard nothing from them earlier that morning, but with the good reviews I read before hiring through Thumbtack, I wasn't too concerned. By 11:15a I began texting Just Junk It through Thumbtack with no reply. There was no way to phone anyone. By noon I gave up on them. I am 74 yrs old, new to town and only had my daughter and son-in-law to help with all the heavy objects. I called around the area for help but no one was available on a Saturday, or even on Sunday to help. It was so unprofessional to leave me in the lurch like that. I'm sure you can imagine my anger. There can be no reason why they would have done this to anyone! Very sad.

I'm so baffled by the cost of leads, "PLEASE TURN ON TARGETING." If I don't, they block my profile so customers can't see me. Then they force you to set a minimum weekly budget of $125 where people inquire about jobs but never respond. I'm out over $300 dollars all to credited back to my Thumbtack account in a matter of three days. I've been a member for 4 years but this last lead pushed me over the edge. Credited back my "thumbtack" account is bogus and a scam; but they won't put the money back in my bank account. This happened three times in one day and each time this happens makes me want to delete my account forever... but this time I did. I will be disputing these recent charges with my bank because of fraudulent misrepresentation.

I booked a locksmith from this app. The guy that came was rude and did not know the trade. The invoice he left me has no address and phone number. I have emailed Thumbtack several times and they do not respond. Complete ignored.

They love to stealing money out of small business owners' pockets especially if you didn't get hired by the clients. They changed their policy so they didn't have to pay all of these businesses & companies back the money that they owed out. They told me that all we can give your business is $45. When they owed my business around $284 for not getting hired by their clients. They told me, I was wrong when they never send out any updates about the changing policies. In my eyes, they are thieves and customers are always right. That's how you keep people by commenting.

We have been working with Thumbtack for a while and know not everything is always perfect in this line of business nowadays and just received our first complaint in years. Not only did thumbtack allow this client to slander our business but me as a person as well. Working with thumbtack we have learned that they do nothing to protect the pros even when providing documentation (FACTS) such as photos of on the spot job, a signed estimate sheet, witnesses, a copy of cease and desist letter sent to the client causing the complaint, and a video of belligerence of the client (rated X for language); Meanwhile stopping other clients from receiving services requested as well and preventing your business to continue with other clients that have nothing to do with the complaint causing you to lose money. 1 COMPLAINT.

I signed up with them and I was told several different things. Their prices are ridiculous. They Constantly offer you jobs, when you try to grab them they’re never there only if you give them more money. I deactivated my account and now they harass me every day to click on something. I’ve asked them so many times and I am deactivated to stop harassing me that I might have to file an actual harassment suit. They bother me morning noon and night. I promise you’ll regret it!

Thumbtack basically just steals money from good ethical business people. Not just money but they steal our time too responding to tens of people every month and we end up paying high fees every week even though we provide competitive quotes. They should allow customers to get quotes from 1 service provider. More Than 1 they should be paying the fee. I would be happy to pay that fee to Thumbtack if I get the job. I am a top pro with over 61 -5 star reviews and I am removing my profile from this unethical business platform. They should be reported to Better Business Bureau and FTC for their unethical scamming business practice!

Thumbtack is the worse. The people using that site are all clueless and just want cheap illegal work. The prices they charge for leads are outrages. They also make it hard for the homeowners to really tell you what they want and if the homeowner cancels their project, they won't return your $. Sometimes they give you a credit, other times they don't, even though they have sold that same lead to 5 other contractors as well. They will also charge your credit card even after closing your account. I was charged over $300, thankfully the bank reversed the charges. Complete waste of time. Townsquare or 411 Leads is way better, as you only pay a monthly service, no matter how many people call you.

Small Business Owners: Trust me. Put all efforts into your own website, Google Business and dare I say, Yelp. But don’t pay Yelp, that’s a deal with the devil as well. Anyway back to Thumbtack. Used to be great, bogus leads would be refunded, customer service was decent. But now like HomeAdvisor and Angie’s List it’s a worthless scam. You might as well throw money in the trash can. The leads are half non responsive, half window shopping for the lowest possible price. What has happened is the internet has expanded and now Thumbtack has so much competition it’s grasping for straws to stay relevant and afloat. You’re much better off putting all time, money and effort into your own website and Google Ads.

Thumbtack is designed to steal money from professionals who sign up for jobs. They have a thing called “Targeting” that basically signs you up to have them steal money from your credit card. TARGETING IS THE MOST ** UP MONEY STEALING SCAM DISGUISED UNDER “You won’t come up in client’s searches if you don’t have targeting on.” Then once targeting is on you just take money from our credit cards non stop whether we even check what the job is or whether we are not available for the date or can’t make it for some reason because we HAVE LIVES and then after getting charged hella money from the “targeting” you refuse to give anyone a ** refund?? Who is the unprofessional one here??? The one uses profanity or the one who lies and cheats people for everything they have under the guise of "letting us get clients". It is quite outrageous what all these tech companies are guilty of!!!

I'm a photographer and use Thumbtack to advertise my business. They only show my services for people looking for photographers and I only pay when people reply to my quotes about their photo jobs, although the client has no idea we are charged if they reply anything about the quotes. The website is not clear about it to the clients looking for professionals. I sent a quote to a client about taking pictures for her birthday party, she replied to me only asking if I do video and I got charged $108. Although the support saw I was charged wrongly they don't want to refund me but give me a credit, which I don't want.

Thumbtack routinely sends job leads that the customer never responds to or that don't match the services listed on your profile. Then you have to beg for a refund which you may or may not get back. I tried reaching out to their customer service agents multiple times about fixing these issues. All I ever got back from these people was prewritten answers from a corporate guide book telling these people what to say instead of trying to fix the problems.

I was charged twice the amount for a lead. I believed the lead would only be in the amount of approximately $2 according to the information I saw on Google. I have been calling the numbers provided by your team members to discuss the illegal charges on my credit card. I need to be refunded for my money back. This potential client did not follow up with the lead, and it is not right for me to be charged almost $33 for two texts. Thumbtack refused to give me my refund, and contacting a live customer service representative was not successful (I tried over 50 times)!!! VERY BAD representation, they should be held accountable for misrepresentation! I need my money back! P.S. There should be an option for NO STAR!!

If we could give 0 stars we would. Thumbtack is a nightmare. We just started doing remote computer repairs and get a few jobs on Thumbtack (TT), not too many, spending hundreds a week on leads to nowhere. We understand to get leads you must spend money and you must land them OK. Check. Competition wise, we are just as good as anyone else, we had 2nd fastest responses and lowest price on the market. In our first message to client, we include direct link to our remote service. So customer has choice to continue service, read or disregard resulting in unread refund by TT Refunds are few and in between. If you don't land a client in the minute, they are gone, move on.

I don't recall how I came across Thumbtack, but I am so sorry I did. They instant message you every single time you attempt to go through the hundreds of "opportunities" they send you with ZERO leads. So while I am trying to sort through these opportunities - from all over the United States! - the Thumbtack advisor instant messages me and says you won't any leads without reviews. Well I don't have any reviews yet because I opened my business a month ago. Every day this happened, so today I finally listened! Basically do not use Thumbtack if you are a brand new business because they only give leads to companies who have already established themselves. If you are just starting out, Thumbtack is definitely NOT going to help you whatsoever.

I am a small business owner in Hawaii and I have experienced from the company THUMBTACK such bad customer service and very shady business practices. They were charging my credit card for leads that I never got and when I called the company I was transferred 3-4 different people giving me the run-around. I basically said, "You are doing stuff illegally," and they agreed to only give me a portion back. I denied it and I told them I would fight them for stealing money out of my credit card. Now they won't answer my calls and last week, I got through but when I was transferred to some department they hung up. I have read other reviews and I have very similar experiences. Be very careful when you join this company. That's all I have to say....

I gave Thumbtack a shot for 6 months. Every single lead was saturated, and most of the leads that came in were not real. I was billed $149 for a lead that was fake and the person never responded. Per their terms that should be fully refundable. However, they decided not to refund me my money. If I could give them 0 stars I would. DO NOT waste your time or money with them - the leads are garbage and fake!

I am so angry with this company. Years ago it was a great company and I loved it. Wow. What a change. The latest that has happened to me is to have to pay because Thumbtack allows any client to do an exact match. The exact match this time? I am in CA and the student is in TX. So, I paid for a client who wants a tutor in home only. I have tried to tell Thumbtack that I want online only. They don't seem to want that. No way to refund me so they say. They really do take tons of money from my bank account. I have not gotten one single client from them in months, even though I reach out to many of them. Beware. Don't let them do it!

I hired a "professional" from Thumbtack who did a very poor job. Thumbtack was proactive after I left him a bad review and said that I could file for the guarantee. I put together all the information that I had with pictures but didn't realize until it was too late, that they had erased all of the earlier messages which would have proven that I hired him within 30days of contacting him (that's the requirement). They now tell me that because I can't prove it they won't honor the guarantee. Interestingly, there are messages to other pros that are older and are still retrievable! I found a couple messages to my mom that said I was going to lock him in, but, that too, was not good enough for them.

Thumbtack was recommended to me by another designer, he claimed he made a few bucks and it was worth checking out. I signed up, got reviews for my profile from my clients, and I started to get some direct leads. Direct leads require the client to seek out designers and then they contact those designers with the project they're needing completed. Huge problem here, YOU PAY FOR THE DIRECT LEAD without having any insight into the job or without knowing how many other designers the client contacted. If you don't A.) pay for the lead and B.) respond within four hours of the client reaching out, you're not eligible for a refund. If you happen to pay for the lead and contact the client within that four hour window, but get no response or the project just never takes off, you will receive a CREDITED refund to your THUMBTACK account. So, there are no refunds, only credited refunds.

I've been using Thumbtack for a couple years and was pretty happy with them. But I've had some recent experiences with them that show they really do not care about the pros who try to make a living using their site. I 100% support leaving honest reviews about pros, good or bad, including for myself. However, TT will let anyone leave a review for you once you have ANY contact with them. ANYONE can come along and completely destroy your reputation by leaving a false review, and thumbtack will do nothing about it because as long as you've had any contact with them, thumbtack thinks that qualifies as a valid review. Someone can ask you a single question 'do you work in the 12345 zip code area' and no matter how quickly you respond or what your response is, they can come back and leave you a 1 star review. And your reputation is effectively destroyed. Who is going to hire you when the first thing they see is a bad review?

I don’t even know where to start. I believe I have been using thumbtack pro for 5 to 6 years now. At first it was great, before home advisor bought the company, sometime in 2019, or possibly late 2018 (I can’t say that statement is completely timely accurate, as I heard it threw the grapevine but with the massive changes they made to the company I believe it).

I purchased some amount of credits and was using them for a while. Found it was too expensive but planned to return periodically. Time went by. When I logged into my account last month, they denied me access unless I agreed to a background check. I've nothing to hide but in principle did not want this company, or the company they hire to do that.

Subscribed to this company. They keep charging my account just for sending Email to my address, calling it leads, the frequency of automatic withdrawals is high. They never respond to my enquiry about this or requests to refund charges, they just keep charging! I ended up canceling my account, yet I am still receiving their toxic so called "leads"!

Thumbtack will charge you whether you accept a lead or not. So in my case, I paint murals and do illustration gigs. I thought Thumbtack would be a good place to find more business. I accepted that you will be charged for contacted clients, whether you land the gig or not. That made sense. But then I started getting charged for getting contacted by clients, even when I didn't respond. They say since the client saw my profile on their website and reached out to me, they have the right to charge me. That doesn't make any sense. If it wasn't for that practice I would still use Thumbtack, but I don't want to be charged for some random person sending me an email if I do not respond.

The crew was very friendly and was very pleasant to work with. In a time where all roofing contractors are giving you two month before they can show up, Sonny accepted the project even though they were booked and completed the job on time right before the rains. I recommend them for your next roofing project.

Do not use Thumbtack by any means. I am a professional bookkeeper and I offer my services through a Thumbtack Pro profile. It's free for customers/clients to use and reach out to pros (services providers like me) but whenever I am contacted by a potential lead, I have to pay (also I have to pay automatically). My leads used to be about $6 to $8, which seems fair. I understand that I can't get 100% of leads to convert to paying clients, so if I lose a few dollars, that's fine. However Thumbtack has raised its price steadily over the past 1.5 years from April of 2019 to now, November 2020.

I will start from the beginning. Your employee called my personal work looking for landscapers since the company was short on landscapers in my area. I said I would help out and talk to upper management and corporate (VPs) and recommend Thumbtack to get customers and to fulfill their needs as well. I spoke with someone with the last name Verkic I notified him I used Thumbtack as well for face painting and I enjoyed the service ok so far. We ended the conversation. He called me back and spoke to me again and said I spoke with my manager and he was interested in us helping you with your face painting leads. I was like "OH that is wonderful. Sure!" He told me that Thumbtack would give me $500 credit, and make me a priority (number #1 in leads). I thought this was awesome.

Thumbtack is the worst spam in so many levels. If I could give them a zero I would gladly do so. I am going to share my experience to bring light in their evil activities. Background information: I had been a loyal Thumbtack Pro client since 2018 with a 5 star rating.

I've been using the service since 2016 when it first started, whereas a Pro I would pay "per lead that I speak with". That's around $4 - $9 per lead. Today, I log in after COVID-19 and find out that Thumbtack has changed the rules to benefit them - they make you pay $68.05 per lead period. It no longer matters if you spoke to the lead or not. This totally contradicts what they have posted on their website which reads "You only pay if the customer replies to your message". They do not do what they are promising. It's false. It is misleading.

If I could give this a ZERO, I would. I've been looking for weeks now to get a skilled carpenter to do a fairly uncomplicated project. HOWEVER, there is a threshold in the app where you select anything below a Level of Effort arbitrarily determined by the app, you get an immediate, "Pro is unavailable". But if you select a LARGE project, VOILA: Pro is suddenly available. ???? What kind of BS service do you call this? Can you speak to anyone at this joint, NOPE!! Here's an grade school basic rule: If a "PRO" does a great job with a small job, HE WILL GET CALL BACKS FOR THE BIGGER JOBS!! Thumbtack is an utterly useless referral service and violates a COMMON SENSE approach to supporting a microeconomy approach towards skill sharing. Local "PROS" develop business through positive word-of-mouth endorsements for ANY SIZE JOB!!!! CAPEESH??

This is the biggest rip off ever! You have to pay for every lead whether hired or not. And these leads are 20 to 35 dollars a pop! This adds up fast! I'm not here to "connect with new customers" who can decide not to even hire me. I'm here to get a job. I spend more money on this site than I do working at jobs I get from here. What a ScaM! All these stupid leads that I dont get hired for add up to hundreds of dollars. Seriously???. Screw you Thumbtack. Screw you for making it impossible for us "little guys" just trying to make some money. You are money hungry!!!

Thumbtack treats their trade professionals with disdain and silence. There is NO phone number to call to actually speak to a human being. Their only support is a text line and on that you only get standard, pre-written (and stupid) answers. Go ahead, try finding their HQ phone number... It's not listed. NO ONE to talk to. And they bill indiscriminately. It's embarrassing... and wrong. That said, it's no worse than HomeAdvisor.

Signed up for this service only to get bombarded with emails, when I tried to cancel and unsubscribe to notifications it had to be done online. Still getting emails. No way to contact anyone by telephone. Because my account has be deactivated no way to contact anyone by their online chat. Chat is not available because my account has been deactivated, I just want the emails to stop and never have anything to do with his business again. The fact that they do not publish a phone number should tell you to stay away.

This company is a sham. People who are not screened, find you as the Pro to complete work you are offering. You must pay for someone who wants to hire you. You pay if you have a conversation with them. You may never get hired and still have to pay Thumbtack. When you have an issue, their support staff does not respond to emails timely, nor do they read what was written so they can respond and try to find resolution. You don't get your money back if you ask for a refund, rather you receive a credit to use for the next lead you accept. And you need to ask for it within 30 days after the payment. So for 5 people I responded to, I had to pay each time from $6.23 - $17.92. I lost money and found no work. Thumbtack is a great site for scammers as they find you, you pay Thumbtack, then you work with the person who has "hired" you which is a scammer. This site is a scammer's dream. Please do not sign up to use this company.

Thumbtack recommended a contractor for drywall repair in my ceiling. The contractor showed up four hours late. Two workers left after waiting on him with no pay. He showed up to repair my 16' ceiling with no ladder the second, third or fourth day. He did not cover the flooring and melted the plastic coverings on my chandeliers. He arrived with new tools, still had tags on them. The work is worse than the damaged ceiling was before he arrived. The two day job took four days because he showed up late each day. Sent photos of traffic jam two days in a row using the same photo. I spent seven hours cleaning my hardwood floors because they were covered in drywall mud and paint.

We were with Thumbtack for 2 weeks, we were charged 800.00!!! Every customer who was an exact match we had to pay for! Even if we didnt respond to the request or accept it! They got over on us majorly and we are just a small business starting out and they put us in the hole! We got absolutely no business from them, yes my phone blew up with request but never got a job from them! This is absolutely horrible to do to pros as well as the customers. I would never recommend this company for any leads! Our bank is looking into these charges as well.

I have had 2 different horrible experiences within a week with Thumbtack's contractors. This last contractor took money from me for material and never came back. He left my bathroom and garage a mess, He refused to wear a mask. The name of the company is United hands and the contractor's name is Carnell **. If you see this company and this guy run in the opposite direction. He is a thief, And thumbtack will hire anyone. They do not care about background checks making sure you are safe with these contractors. I'm going to file a complaint with the Better Business Bureau and with the Attorney General's office in my state. THUMBTACK should be shut down PERIOD.

I started using Thumbtack as a Pro at the beginning of the year. Thumbtack tries to come off as this truly transparent company and it's anything but. Every time a customer messages a pro, it charges the pro. So if you want to message 5 Pros, it's free for you but those 5 people have to pay for your message even if they don't get hired.

Thumbtack referred us to a contractor for power washing and staining. Their page stated he passed a background check and their website states background checks consist of criminal background. Guess what? He has had a name change, had a criminal record prior to the name change, has had a prior company that was accused of employee theft from the residence while the owner was at work, and he provided me with forged business insurance. I was I able to quickly obtain all this information when they couldn't get it right? Give me a break. Thank God we didn't hire him. I reported the problem to Thumbtack. A week later, they still show his profile as active and he just logged on within the last few hours (the site shows when the contractor was on last).

I signed up as a pro to promote my business and had to add a credit card to my account. I put in my preferences and THUMBTACK.COM stuck me hard with some charges for leads before I had time to open the lead on their website to see if they fit in my schedule. When I was unavailable to take the clients, I asked for a refund but they did not give me one for several leads....so they just lost a pro, me! Pros beware -Lessons.com has a better promotional program and will not scam the Pros out of leads they cannot do....So Pros, check out LESSONS.COM for a fair policy.

They gave me leads that were not real. People they showed never responded but they would still charge a fee for getting the lead, even though the client never responded. Getting a refund is near impossible. Never answered my text or e- mail. Was on hold for 3 hours. Was told in so many words I was screwed, too bad have a nice day. Would suggest you think real hard before signing up. They were not good to me! Don't expect them to treat you better. They are not accredited yet. Now I see why!

During the pandemic Thumbtack charged my account for leads that I could have never traveled to and without my authorization. I had stopped using Thumbtack back in 2019. I never once heard from them until one day I looked at my bank in June of 2020 and I noticed they had taken small amounts totaling to almost 60.00 in a few months. When I complained to the company they said that they would not refund me even after several attempts explaining that I had not used their service for months. I keep reaching out for resolve with no resolve and had to go to Better Business Bureau. DO NOT USE THEM!!!

I swear this site must be run by the same scum who run Yelp. They charge you insane amounts of money for “leads” but you cannot view any contact information for these leads. You get charged but never hear anything from these leads. There’s no proof that their leads are even real at all. There’s no way to set up your account to not be charged and they make it super difficult to find out how to manage what will be charged. The whole business model is made to deceive their customer base. Also, prices have gone WAY up now that’s there’s a pandemic. I can just see these tech bro, Ivy League, Bay Area brats laughing it up right now. Absolute scumbags.

I used Thumbtack to find movers to move me from a apartment to another apartment in January 2019. The movers damaged my property and stole a chair which there is a police report for. I took the situation to Thumbtack twice for a resolution and they dropped the ball twice. All the movers did was tell one lie after another. Thumbtack did not handle the situation properly and the moving company is still moving people with them. The movers (3 Men and a Truck) used Venmo for the payment which I had never heard of before. And little did I know Venmo does not support Business transactions. Even my credit card company got involved and were very proactive. I would not recommend Thumbtack for any services you need. I would use a app or website that utilizes licensed movers or contractors for any work that I need done.

I am a freelance photographer with 26 years of experience. When the economy slowed, I relocated and was looking for a new way of finding clients. I have been selective on the project I've bid on and only on those that I can deliver quality images on. They claim to credit you for clients that don't follow through but they only keep a balance to spend on future bids. Their customized leads will cost you whether want them or not and some leads receive a generated quote that you'd never send, they're truly lowball numbers that I cannot honor. After spending nearly $75, I am yet to be booked on any of their leads but they keep generating questionable leads.

A&E Roofing, Roof Repair or Maintenance was a no show - missed 6/7/2020 appt. American Quality Roof Repair of Orlando FL was a no show - missed 6/10/2020 appt. Contacted Home Advisor and received 3 roof inspections and estimates within a week. I will no longer use Thumbtack for any future jobs, not reliable.

They don't tell you that you get charged for getting MESSAGES. They don't tell you if and what you're getting charged for. I have over $130 in charges from people I've never talked to, from "leads" I never knew about. How is this legal?!? SHADY. They make it hard to even talk to someone at Thumbtack. SHADY SHADY SHADY. If I could give them -1000 stars I would. Terrible for them to exploit people looking for work during the COVID-19 pandemic.

I had signed up for Thumbtack as a contractor providing services. No good fits in my area for more than 6 months, then, out of the blue, Thumbtack charges me for a job straight up, a job that was a very bad fit for me, and which I never had a chance to compete for. They claim that targeting was on for my account, I do not know why it was turned on, why it took six months for the first charge to go through, or why the targeting preferences were so off that it was impossible for me to accommodate that particular job. I can tell you there were were two profiles under my business account, and this by itself raises severe questions on how my account was set up.

A bunch of thieves stealing your money by sending fake leads. I received many leads for my security guard business. I intentionally give them a price below market value, offered discounts and additional services but still I didn’t get the job. The so-called clients didn’t even respond to my requests or questions. They send you fake leads and pocket your money.

I hired a company "LATTA PAINT AND FLOOR" in the Birmingham, Alabama area for paint work in a house I had just purchased at the time. When Kristian Latta (owner) came out to my home, he sat on my sofa after painting for a few minutes. At this time, my 18 pound dog jumped up on the ottoman in front of him. He then reached his hand as far back as he could and struck her on her rear, causing her to fly from the ottoman and crash into the sofa head first. He then made a repulsive comment about what he had done that I can't post here out of concern that the review will be removed.

Freelancers beware - don't waste your time and money on Thumbtack. This was a great platform years ago, but now greed has got them way-overcharging freelancers for leads. Example - my last project for a Thumbtack customer was a small $30 proofreading job. Thumbtack took $20 from me for that lead! That's 67% of my money for this job! I have since closed my Thumbtack account. Gouge me once, shame on you. Gouge me twice, shame on me. There will be no second time!!!

I was contacted by this company to provide the service that I had posted needing service for. WELL long story short. I wouldn't recommend the site. The entity that I had hired wasn't the best. I intended on using them and no longer have any intention whatsoever to even respond to their email! I should had known when they requested Cash App and Venmo, never gave a receipt for the payment. The added figures were just outrageous from the drafted cost presented and signed by both me and the business that requested to take on the needed service. BUYER BEWARE.

Thumbtack has no respect for my business. How can you charge me but can't refund my hard earned money back to my bank account instead you guys give credit. Nobody wants credit credit so in other words you are forcing me to spend my money. One word thieves and customer service/support there is none. How is that even possible. I got a million calls from Home Advisor but you guys not one call to pro nor email. Never again.

Pros BEWARE. Lots of FAKE LEADS. Thumbtack now providing pros with FAKE LEADS, raised prices and refusing to refund for BOGUS leads, that are cancelled, no replies, etc. Everything changed since March 2020 and all they do charge your credit card and NO real work and NO legit inquires!

Used Painting 66 to paint my condo, thought they did a wonderful job. Once I got settled in I noticed that they only painted one coat through out most of the unit. I requested they return to discuss this issue, she came out once and painted another 30 minutes and left. Refused to come back and look at their work, and I had to pay to have it repainted. I took them to fair claims, but they work with Thumbtack to protect their clients. Never use this company, I have warned you.

To all Vendors and Professionals BE AWARE, Thumbtack is charging for leads that is not matching your budget preferences. After I got wrongfully charged for a lead I asked for refund and got declined. I email them again, got response that I should not be charged, I was supposed to have rights to decline the lead, but I still got charged for it because they said "We know that customers will see your pricing upfront, and still choose to reach out even though they know you do not meet their budget. This is sometimes due to customers feeling they can get discounts, or just simply not understanding what that price reflects."

I pouring hours and hours and time and effort into creating a profile only to find out that:

I put down a very specific, simple description in my profile as to exactly what service I offer so I wouldn't end up paying for worthless inquiries. I have a very niche contracting business. Thumbtack is now, well over a month after I signed up, suddenly deluging me with totally worthless inquires AND TRYING TO CHARGE ME FOR THEM. Thumbtack has NO way that you can remove yourself from their listings once you sign up. The only way you can keep Thumbtack from taking your money (in exchange for NOTHING of any value from Thumbtack) is to block out all the calendar dates for the current month on your profile. But then you have to remember to go back and do that all over again for the next month. And I suppose this will just go on perpetually. This is the true definition of RIPOFF.

This company charge money double, for the leads which not respond to your preferences, for some imaginary leads. Then representatives promise to refund but you will never see your money back. Not honest company, be careful with them.

I attempted to post a review on their site along with pictures of the job for a pro they have listed on their site. They were not interested at all since it was a negative review. Anyone using their site for recommendations will have to do so at their own risks which is what the site is supposed to be helping with.

Thumbtack charges you if a client responds in ANY way. I had a client ask about my website and was charged $26 for her email. I get more gigs from a flyer. Their customer service is poor. You can ask a question and they will not respond to your question, but instead respond by reading their rules and regulations.

Thumbtack is funded by businesses who pay to put their profiles on Thumbtack seeking to attract customers. Thumbtack is completely biased towards the business owners for this reason and does nothing to protect consumers using the site. Even when significant and very serious problems such as dealing with customer safety, Thumbtack will support the business who of course pays them. As well as not addressing reported issues, Thumbtack does not adequately screen to assure that they are promoting legitimate businesses rather than scam artists. If you value your safety and you want to successfully hire a good business, do not use Thumbtack. There are other means such as Google reviews which are not biased by their funding source.

Thumbtack used to be much better and cheaper. They changed their system, so only to respond to a potential lead you have to pay a lot of money that they estimated randomly. But if the job post does not have enough info, there is no way for you to ask the client unless you accept the job lead and pay Thumbtack.

The site and pros are lame. I tried Thumbtack 3 times in the past 3 years for projects and NONE panned out. No pro responded this time at all. I have already uninstalled the app. It's just taking up resources.

Total waste of time and money. Maybe even a scam. I’d get charged for bogus leads. Do NOT use. Beware!!!! Tried it for several months. Only lost money. Horrible service. I’m a professional photographer for over 15 years. Thumbtack “clients” only seem to go for the cheapest. I’ve even low balled to see it the leads were real. Scheduled phone calls via the site, was charged but I NEVER once got a call. Seems really suspect. Every I’ve read about them is true. Save your money.

Thumbtack sales rep Jacob ** reach out to me with offer to partner up with thumbtack because they did need pros like me in my area. The cost of $300 was going to pay for the leads but the money had to be deposited prior to my conversion with Alicia ** the onboarding specialist. Fast forward month later, zero leads and Thumbtack won’t refund my money! As it turns out, my area is over saturated with pros like me and that’s why I didn’t receive one single lead!!! Do not trust Thumbtack and people that work there! They are just bad bad people! I am sure that I wasn’t the first one that they stole from and sadly not the last one!

I spent a lot of time researching cleaning services on their site and found one I was particularly interested in. I clicked the button to move forward with communicating with this one "pro" with the expectation that this was a private communication. Instead, I found out from another pro who reached out to me that there's an "ad" with my information that was disseminated to many pros! Not happy! The pro that did reach out to me said she had to pay for my lead. I don't know if that's true but this is not good for the customer, nor the pros. They should have an option to allow the "job" to be disseminated to many or just be sent to the individual pro. It gives the pros the impression that the customers are flaky when all they wanted was to connect with the pros they were interested in.

Thumbtack is a rip off for contractors, please do not use this site. Once they have your card information they add fraudulent charges, make up fake leads, charge you even if you don't talk to the customer, offer you to set up a weekly budget but ALWAYS charge more than your requested limit. I have spent a lot of time on the phone arguing over this issue and their customer service doesn't care to resolve the issue.

My first time using the site was the experience from hell. I needed assistance with a computer problem and was confident enough to know what needed to be done. It is just that I couldn't do it myself so I needed the help of a Pro. Stated my issue, selected a few that I thought based on their profile could help as well as Thumbtack opens it up to their pool of pros.

Complete waste of time. I needed a second opinion on a pest control job so I posted a request, then a few minutes later, my account is deactivated. I emailed them asking why and they said my account was deactivated for violating their terms of service and reactivation will not be considered. What a joke. How can they make money if they randomly deactivate their legitimate users? They also charge way too much for the pros to contact customers. I've used them a few times but I'll never use them again.

Thumbtack is a Rip Off. You can contact prospective customers for FREE, BUT when/if the customer replies back to your offer (either YES or NO) you are charged LARGE amounts. A customer responded back to an offer I made, simply to tell me that she was already working with someone else. Thumbtack hit me with a $9.84 fee. I contacted Thumbtack to dispute this charge, but they only agreed to give me a CREDIT. So guess what? Eventually they would have still get my $9.84. They refused to refund my money to my card, unless I Deactivated my account. Then the agent who assisted me was rude, nonchalant, and careless. Goodbye Thumbtack!!!

If you are a contractor think of using Thumbtack for leads I highly recommend you don't. Their leads are misleading and they charge you $15 to $20 for terrible leads. Terrible leads include customers from out of town asking for help over the phone when you physically have to be there to do the work. Thumbtack does have an option for the customer to click on saying the work is done of over the phone, but the customers don't understand you have to pay for this lead if it turns out that it can't be done over the phone. Recently Thumbtack removed my availability hours so now I have to pay $15 to let each customer know if my hours correspond with their time frame. This is a huge scam and if you complain you will get a canned response from Thumbtack that does not address you problem. I have deactivated my account.

I don’t really recommend to pros to work with this website. This people don’t take care of your business is easy to someone complain about you and Thumbtack team in charge to help you. They don’t take time to do a good investigation. Doesn’t matter you sent they proofs... Jay Electric doesn’t want work any more with you.

Don't waste your time, efforts and money on such crap.... People who work there they don't care about nothing. If you have issue with smth be sure nobody will help you and they simply take off your money. Worst experience with such platforms. Avoid it!

We found a contractor through Thumbtack’s. Paid the guy whom did not complete his job. We reported to Thumbtack’s immediately! We end up with a Lien from the city on our property a few months later. We Reached out to Thumbtack’s again. They claimed that they are not responsible for crooked contractors on their site???

I dont know where to start. After scrolling through and reading the mountain of 1-star reviews I have a little more peace. That being said. Thumbtack will treat you like trash. I have paid $1300 in lead fees since early October and have generated 38, 5 star reviews. Which means absolutely nothing to them. As of late, I have been getting a lot "Leads" that go no where or the customer wont respond. Their customer support is horrible. Absolutely refusing to refund any lead fees for any reason. Doesn’t matter if the customer messaged 20 people, charged each person $20, and had no intention of hiring. You will not be refunded.

I just wasted twenty minutes of my life with ThumbTack "customer service" and still, the mission was NOT accomplished. Earlier today I made request for a service and in that request I included some personal information relevant to that project. Later in the day I received an email telling me the specific service provider that I requested was not available. No problem...I'm a patient person. I will wait. Not Thumbtack....They blasted my information to lord knows how many other service providers saying "this guy needs help"!

I have been with Thumbtack now for almost a year. I have encountered nothing but problems with them from the get-go between them committing fraudulent use against my card to allowing their consumers to people that use their sites to find cleaner such as myself the ability to get away with scamming the site and scamming us. Now I just found out that because of things that happened three months ago because of their mistake they no longer want to do business with me and have closed out my account with no apparent reason. Tell everybody that you know to stay away from Thumbtack. There are fraud. They are fake. They are phony. Do not go to Thumbtack. Tell everybody to stay away from them because all you're going to do is waste your time and your money and it's not worth it. I hope this company goes out of business with everything that they have done to me and others.

This company may be good for customers, but if you're using this company as a pro, as in you're offering a service, it's absolutely non sense. You will spend $90 to make $100. EVERY single time you receive a message from a potential client, your debit card is immediately charged, and the potential client can choose someone else, you're still out that $10-$20 PER message. Most clients send messages to several pros to know their options, so there a LOT of money being generated for Thumbtack at the pro's expense by the clients actions.

Tony ** is the Picasso of the upholstery trade. He reupholstered damaged dining and bar chairs so beautifully they look like new and will serve for many more years. He is professional, prompt, prices are very fair, and the quality of the work is excellent.

It seemed like a good deal that you pay for leads rather than traditional advertising where much of money used is ignored or glazed over. But it isn't a good deal at all. They find new ways to "find" you leads and to charge you. However you get so little business from it. The cost per lead starts to add up, especially when so few actually start to follow through. But even that doesn't mean new business or clients.

I specifically asked for resume writers who could meet in person. All who replied sent generic invites along with generic responses to what needed improving on my resume via remote connection. The 3 that I tried to get assistance did nothing but state their cost/rate and state that they only worked remotely. So, why do writers respond if they don't work in person? IDK. But it has wasted a little of my time, which is not what I signed up with Thumbtack for.

Anyone who uses Thumbtack to find people to do work around your house need to know the following: If you have an 1800 sqft. 3 Bedroom 3 Bath Home, but only need Laundry done... don't put 3 Bedrooms and 3 Baths in the options you select from! - This is how they charge the people on their site! - No one wants to pay $38 to do laundry when the amount they are paid may be less than that... Put the lowest amount possible and leave exactly how big the house is and what you need in the message area that you send them.

Thumbtack so far hasn’t been a good way of getting jobs for me, They been charging me for their leads - “exact match” they say and I haven’t even talk to a real people. Even if you try to give an estimate the information they give you is very poor, How can they let somebody try to get a pro with that info. Of course I would like to get a refund..

"THIS SERVICE SUCKS". They will suck your bank acount.. I wouldn’t n't recommend it to anybody.. I been paying for Leads. It makes me think that it is a community doing the scam.. How could you give and estimate if they give you very poor information..

I started using Thumbtack as a Pro back in this summer and was a bit wary of paying for leads to potential customers before even getting any work. I paid for a few leads and then got hired and seemed like it was indeed a good deal. I even convinced friends and colleagues that it was a better deal than paying to advertise where you're not even necessarily reaching people. I'm for sure backtracking now because after only a few successful paid jobs (none since July! 5 months!) I've been paying for "leads" that go nowhere.

Scammers!!!! Stay a way from them!!! I use their service as a contractor, I have nothing to say but... run away from them as far as possible. Zero stars, you will spend more making zero...run just run.

I signed up to Thumbtack to check it out and realized they didn’t have enough information on jobs they had. I looked a total of probably 10 times and still not enough info on jobs so I stopped looking at the app and for some reason I looked at credit card statement and they helped themselves out to my credit card. I didn’t even talk to a single customer and that’s good enough for them. If you have app on phone that’s good enough to charge your card.

I hired who I thought was a bona fide professional private investigator off of Thumbtack. It turns out that I paid the private eye all the money thinking I was protected against any scams by Thumbtack's money back guarantee. I sent $1000 to an online scammer off of thumbtack. When I contacted Thumbtack there was nothing they could do to get my money back. All they did was deactivate William **’s account from USK9TASKFORCE. He will take your money and you will receive nothing in return for money put out there and Thumbtack will not protect you or refund you. I would advise everyone to stay away from this platform as it just cannot be trusted at this time.

Thumbtack is getting worse and worse. I started with them when they first began, many years ago. I had pretty good success, gained a lot of 5 star reviews (over 50). I've been in business for 25 years and Thumbtack was definetly one of the better lead generator services. Price per lead was fair, and if you got a fake lead or a dud, you didn't mind. Then the price increases started. Then the amount of pros who could purchase the lead started. $45.00 or more for a lead, sold to 15 contractors...NO GOOD !! So I started backing off from using them. I'd check my profile a few times a week. I'd still add photos of my work. I became top pro for 2 years in a row also. About 5 or so years ago I took a background check, and paid for it, so i could have the badge on my profile. I passed.

I have had over $450 in unusable leads in the last 2 months. A potential customer will contact me and I always reply immediately, then never get another response again. Not sure if their software is broken or they are not vetting their customers well enough. I contacted their customer service and they refused to even refund a single lead. Looks like I will be moving to a competitor.

It's really sad that Thumbtack is ruining people's lives! I have been with them since 2011 and now I will be kicked off the website, unable to use all of the 5 star reviews I have obtained during the last 7 years (meaning it was all for nothing!) If, I don't pass their Background Check. This should have been required when I signed up and I would have went in another direction. How can they force this on someone who has been with them from day 1, since they began!?

After reading all the 1 star reviews, I can relate. They deactivated my account over a fake 5 star review from someone I do not even know. They tell you to get friends and family to leave you reviews which sounded shady. That's fake information they encourage. Now a fake review and this? Stay away, I only wished I would have read their reviews first.

I have been using them for a few years and have an impeccable record and many 4 and 5 star reviews. When I asked them if they would filter my leads to not be a particular kind (I do photography) they said they cannot do that so I told them I would have to decline to photograph a particular kind of wedding and they immediately deactivated me and refuses to even consider reinstatement or let me open another account of a different type and not photograph weddings. They love to practice discrimination in reverse. After a few years I can say they cater more to the customer (who pays nothing) than the vendor who pays for the leads and are the ones who keep them in business. Their employees also have been known to create fake leads to get you to answer and then have to pay with no refunds. Total scam of a business who practices discrimination against the vendor who has any religious or integrity convictions.

I gave them plenty of occasions to fix the lie. They let a client (probably a scammer or fake account) tell about my business. He left a 1-star review after he lied about hiring me. He said he "hired" me, and he never did, I never got paid. I never even knew his name. I just told him I wasn't doing the type of work he required but Thumbtack trusted him and with no prove confirmed that I was "hired by him" (that is not true and when asked them to show me prove they said they don't need any) and consequentially he was able to review me one start!

Thumbtack charges a ridiculous fee to bring leads to vendors whom pay them regardless of the booking. Pros/vendors gets charged for Customers who dont even respond to the quote. These customers are on a shopping spree and the pros have to suffer. The more pros a customer picks, the more Thumbtack gets paid. Who knows if these customers are even real. Thumbtack could have their people create fake accounts and charge the vendors for it. They charge $20+ for each lead. They dont bring justice to pros when there is a dispute. They would take the customer’s side. Bottom line, not a good website for vendors.

I used Thumbtack twice in the past for Apt cleaning. I hired a very reliable and thorough company. Unfortunately they must have terminated their business as their phone was disconnected. I hired a new service with excellent reviews. When they were done I felt like I was pressured to give a 5 star review. I was told I had to do it right away. Also they used my cleaning products without telling me and took it with them. Also I saw scum on the kitchen floor. I had to remop the kitchen and bathroom 3 times to finally get it cleaned. They cleaned the carpet and the stains are now coming thru. So I will have to have them redone in a month or two with a professional.

Thumbtack was a good experience for about 1 week. They were responsive with issues and made changes or added incentives to make up for shortfalls. Starting week 2 they removed one of my reviews and would not tell me why (I still can't understand this, it makes no sense to me). At the end of week 2 I had a customer who was angry because I showed up on a search that was well outside my set operating area and I would have to charge for travel. I even suggested that the person search for a handyman within her area instead of using me. Her response was to call me a crook and leave me a 2 star review. I asked Thumbtack to remove the review and to report the customer so she would not ruin business for more people and they refused. Again, not a good representation to either the pro or the customer. I will be using a different service for leads now.

Thumbtack keeps changing their fees and how they charge fees. You get charged for leads that are not in your area and for leads that lead nowhere. It is a waste of money. Do not use them. Probably fake leads to take your money.

These guys are the worst of the worst. AS a contractor providing services, you've to always keep an eye (every week) to make sure they don't rip you off. The charges for leads are ridiculous. Many of them are fake leads where the account names keep changing and you see ghost charges for leads you never got or even never responded. When they see you're not paying attention to one or two scams, they will send more charges to your credit card. Very dishonest practice and they only reason they're in business they get cheap inconsiderate customers who don't care about hard working small businesses and mom and pop shops. People should stop supporting scums like this and directly reach out to businesses on google or yelp and work with them. Thumbtack scammed us out of $$$$. We're still trying to get back through our banks and other means.

Robert sheetrocked, taped and textured new construction in my basement. A room, 12X12 and an 45 ft wall were completed. He worked efficiently and with great detail resulting in exceptional outcome. He had great suggestions and innovative ideas. Rob also showed up reliably to work on this project.

This is a company that will offer leads for lessons by professional tutors. This is their tag line on their web-site: When you need to hire someone – a landscaper, a DJ, anyone – Thumbtack finds them for you for free. This is not true. There is a charge for every lead a tutor may receive. As a professional private tutor, I subscribed to their program for about two years. They claim that if you quote for a prospective student and the student responds to you; whether you get the job you (as the tutor) or not you are responsible for paying for the lead. If you do not respond to the prospective student while they have sent you the lead the company still charges you for the lead. I have had to call my credit card company in the past three months because I was charged for leads where I never spoke with or emailed a prospective student.

WORST APP EVER !!! THIEVES!!! I was in the app as a contractor for about a month. They charged a ridiculous amount of money for leads. The leads lead to 0 jobs !!! Do not give these people your credit card information!!!

Welcoming, to say the least. However, there are indications that this company was founded on fraudulent activity. Firstly, they advertise and market themselves as a great way to get into the services market and establish yourself in your local market. However, there are a few roadblocks that you'll come across after the joys and grandiosities of such an opportunity bear the fruits and ambitions to succeed. Example, you'll need three customer reviews before using their lead referrals, and they Ponzi your entry such that you'll have to get leads yourself first, a deal breaker if you're new in the market and establishing yourself online with a budget, as most fraudulent online marketing and lead referral companies work.

You pricing on leads is overpriced. Your "CLIENTS/PROS" are the reason you are in business because we use your services to find our own clients. However, I do not believe we should be charged unless we are hired by the clients on Thumbtack. It isn't fair that a client can ask multiple PROS for quotes and we are all charged but only one is hired. Charge the PRO who is actually hired not everyone involved. It isn't fair and a BIG reason other Pros have told me they leave and go to your competitors sites. Also, Please change your charging strategy for lawn care. Most lawns are 25-35 dollars per mow. It isn't fair to charge a PRO 3-7 dollars. That leaves us no money for profit after we cover overhead especially if we don't get the job but you still charged us.

I wanted to request a specific “pro.” I spent time setting up my profile, then sent detailed info to the “pro” about who we are and what we’re looking for, only to receive a short message saying “pro unavailable.” It is not clear if there was a scheduling conflict, which we could have worked out. Basically zero communication from the “pro.”

Thumbtack is great for those who are looking for a contractor. Unfortunately a contractor and I had a misunderstanding and I posted a negative review for the company. I edited my review (which you can only do once apparently) before talking to the business owner. I found out he was in the hospital and therefore missed our appointment. They rescheduled and came out to cut down some trees and did amazing work. I called/emailed Thumbtack asking them to let me re-edit my review and they keep denying my request. This is absolutely unnecessary. I am trying to make things right for a business that provided excellent service. Fix your policy!!

Was impressed with the speediness of the original contact, keeping the original appointment, even starting the job as contracted and finishing the same. At a glance, the job is beautiful. Then the flaws started to show. My ceramic floor was peeling due to something that was put on the floor that began peeling when wet. There is a gaping hole underneath the bathroom vanity that, unless you get on your knees and look, you would not see. Had to paint one end of the bathroom door because only the front and back of the door and the other end where the hardware goes was painted.

This has been the worst experience we have ever dealt with being a pro. They absolutely do not care at all about the pros. They make it extremely easy for customers to scam pros, take advantage of pros, and they do nothing to help or protect the pros whatsoever. They just keep finding ways to take your money. When you call they pacify you and do nothing to help. If a customer makes a complaint they don't try to contact you at all to get both sides. They just completely deactivate your account???

Thumbtack is a marketing service, not a provider of tax preparation, window installation, or anything else. So, if someone reviews the services they received, one must understand that is a review of a company using Thumbtack. You have good companies, bad companies, and some in-between. Thumbtack is happy to take the money of any pro who wants to use its site. You should evaluate the pro by looking at their website, qualifications and reviews, outside of Thumbtack.

I once responded to a lead that Thumbtack provided. The lead was ok. He paid a non-refundable deposit and he was calling me names via emails and leaving degrading remarks (even after I issued a full-refund). Thumbtack allowed his condescending remarks on my profile for all to view instead banning this customer. I found Thumbtack unprofessional to say the least.

I was a pro on Thumbtack for a few months and I was already pretty skeptical of their practices from previous reviews, but I thought I’d give it a shot since I’d pay a few dollars for a potential lead. I had several suggested leads coming in a few times per day, but rarely did I bite the bait. Eventually I think they got tired of me passing up leads I didn’t feel fit my target client criteria, so I believe they sent a fake lead (bot) to me who seemed interested but too politically correct to sound real. It was just different than all the many clients I talk to on a day to day basis. We exchanged messages and he eventually told me he’d get back to me later in the day. Out of nowhere he says he changes his mind, once I had already been charged $13.00. I immediately closed my account. My suggestion is to find leads through previous customers and find leads in person. There is just no trace of fraudulent activity online.

I used a tax consultant, a sprinkler guy & an appliance repair guy from Thumbtack & finally learned my lesson. Do not use this site! There are more con artists than legit service providers. They over charge and under deliver every time. I was in a pinch & needed several things done quickly. My reward was inflated prices & poor quality service. Avoid this site at all costs!

Only 1 pro answered me directly and said he wanted to set up a time for a call. I answered him with my number and a time to call and followed up with a text message, but never heard back from him. 3 pros answered that they were not available and no one else responded. I had to hire someone from Home Advisor, reluctantly.

I signed up as a "pro" meaning I am the one who would be doing the jobs. They charge you up to 35-40% of the price of the quote. But they do this to every pro that sends that quote. And it you have notifications on and have an exact match they automatically charge you some outrageous fee! You must pay this amount regardless of getting the jobs. I clean home so accepting jobs of all kinds is necessary and every pro on there does the same. Who knows how many pros are gouged by hitting an exact match! And there is no outside investigation of Thumbtack to check and see if their company uses bots to answer your quote. Which if they answer you're charged a fee.

I contacted Thumbtack in early Sept' 2019 to get quotes from Pros to do a small inside remodeling project in our home. I offered quote opportunities to 4 pros and got zip, nothing, no responses at all. I will NEVER use this site again as it is a bogus site. Dave in Surprise, AZ

I tried to hire someone to do my lawn and maintenance, every email that I get states that the professional is unavailable. They show they have 10 to 15 Professionals in my area but not one of them has called me or sent a quote. I started requesting a quote over a week ago. After reading the reviews looks like the professionals don't want to answer because they get charged.

For context, I'm a professional who owns a commercial video production company. I was contacted via phone by a sales representative for Thumbtack asking me if I wanted to try out their "new" lead generation process (before, professionals would have to send proposals to a prospect when a notification would pop up about a potential job). With the new way, the consumers would now contact the professional if their search for service matched the professional's profile.

We're pro. We've been with Thumbtack for years now. They have app but it doesn't have all basic functions. They don't have live chat to help with tech support. We've emailed to Thumbtack Customer Care several times but have never heard back. We brought up lots of tech issues and haven't seen much improvements. It'll be time for us to move on.

This company is notorious for sending contractors fake leads in order to generate revenue. Even leads who accept your price quote, and only choose you to hire, you will pay $10+ to answer that lead who will never reply. This company needs to be shut down.

So I have been a customer of Thumbtack for almost three years with my home appliance repair business. Today I received an email stating my account has been suspended. That is after almost 3 years of paying $300 - $500 a month with them. The drama started when I received a 1 star review on my profile. Mind you, I had 100 reviews of which 95% were 5 star, 4% were 4 star, and 1% were 1 star. When I received the one star review the Thumbtack market place trust and safety team contacted me by email about the review asking for any and all documentation I had about the job in question. I ignored the request as Thumbtack is a lead generation service I PAY for and not a partner in my business. They do not have the right to ask for nor expect to see my private business records and it would be negligent of me to release them to Thumbtack in violation of my customer's expectation of privacy.

They charge you for everything without even contact the customer. They offer you what they call "PROMOTE your business", and, if somebody just send you a text (that cannot included phone or address) they charge you. You have the option when the customer contact to "ignore", but, even then they charge you. It is a complete fraud, PRO DO NOT USE THEY SERVICE. THEY ARE THIEVES AND WILL TAKE YOUR HARD EARNED MONEY FOR NOTHING.

Used Thumbtack 3 times over the last 4-5 years and every job has been subpar. I wanted to give a small business/contractor a chance but the truth is if they were good and profitable they would not need thumbtack to display their services. Recently hired a contractor for junk removal. Not only does he put holes in my walls but he leaves the couch blocking the front door so it can't be closed and leaves the other part of the couch on the stairs - blocking me in the home above the stair and unable to get past the couch. He drives off after putting holes in the wall and completely abandons the project after his mistake.

My experience with Thumbtack is nothing but bad. #1 they send me leads 100 miles from my area and they told me if I wanted jobs closer I would have to do what they call PROMOTE. When you do this when they send you the lead they take the money before you can even bid the job. They maxed out my credit card cause they were taking so much money I could keep up. If anyone is interested in joining me in a lawsuit against Thumbtack you can reach me at **.

This site is a huge waste of money. You pay for “leads”, you write an estimate and never hear back from the “lead”. Never get hired. I’ve heard terrible things about this site. They don’t refund your money! Huge waste.

Paid for bogus leads then these scam artists wanted to give me a background check. Should have been the other way around. I'm more trustworthy than anybody who works there because they also ripped me off by not paying me for credits I didn't use.

Thumbtack is a whole is a great idea. Great for their clienteles and great for their pocket. Charges to the business on the other side though are solely based on the clients' input, no matter how much, or how wrong their information is. I recently got a lead on a quick recurring maintenance gig. It cost me 46$ for the lead, the job is only $20 a month. Dear Thumbtack, let us businesses have some say, we're the one funding your 16 billion dollar business. P.S. I'm extraordinarily curious what your profit margins are.