Thumbtack Reviews

Stone Creek Painting & Roofing was Great from start to finish. Price was very competitive. Top notch paint used for the Desert. Alex was there daily to make sure the job was done right and that I was satisfied with all work done.

I hired a handyman through Thumbtack who caused severe structural damage to my Miami condominium by drilling into a post-tensioned ceiling slab, fracturing a tendon and causing concrete collapse. I immediately reported the incident the same day it occurred, provided extensive documentation including engineering assessments, repair proposals, and photos of the damage.

I am extremely disappointed with this platform. Initially, when I started using it, I was contacted by several potential clients who actually responded, and we were able to do business together. However, over the past year, it has turned into the same garbage scam as the other companies offering this service: we receive a lead, we respond immediately—and get charged for it—only to find that the potential client doesn't exist or is just spam. The worst part is that I recommended it to some friends, and now they are going through the exact same thing. This whole thing is a complete scam.

Horrible company for contractors. They charge you just for a potential customer response of “not interested” or “found someone else”. No chance of getting a job. You can literally create burner accounts and drain your competitors budget.

Very traumatic and so unfair! I can’t even seem to be ready to talk about it, still processing what happened to me.…. I hope and pray that what happened to me does not happen to anyone else and also hope to be ready to expose my experience with the right people.

Horrible company to deal with. They took my review down even though the merchant didn't provide the service I paid for. I will never use Thumbtack again. This is a poorly run business, use any other company instead.

Thumbtack is one of the most predatory platforms I have ever used as a professional. They charge pros immediately for leads that are clearly unqualified, nonresponsive, or completely unusable. There is no meaningful vetting process. I was charged for leads where the client did not speak English, which made the job impossible to execute, and there was no refund. You pay whether the lead is viable or not. Period. Their so called “support” for pros is essentially nonexistent. When issues arise, you are met with scripted responses and zero accountability. There is no real protection for the people actually funding their platform. Worse, I was targeted by a scammer through Thumbtack. The fallout from that incident resulted in my bank account being shut down. The financial and emotional damage was significant. There was no proactive protection, no responsibility taken, and no meaningful assistance provided.

This is one of the worst lead generation companies, they will charge you for a lead usually between 100-200 that is also sold to 5 or more contractors. Customer don't answer or it was a fake customer in an attempt to show its worth. DON'T NO USE THUMBTACK! IT'S A WASTE OF MONEY!

I had a recent very bad experience with a Thumbtack selected for me house cleaner. The whole reason for this 1 star rating is to say beware of Thumbtack. If I could give a zero star I would. Thumbtack does NOT vet their “pros”. This “pro” showed up 4 hours late, never actually finished 4 rooms, no mop, no vacuum, had to borrow dust/cleaning rags from me, reorganized my medicine cabinet, used Lysol as a dusting aid. Yipes. So BEWARE. Taking this to Thumbtack is how I found out, in writing from them, that they expect customers to check out the “pro”. So…..heads up with them.

I was in need of someone trustworthy to clean a relative's apartment that is located 2 hours away from where I live (and within a private home). I've never used an app to find a professional before and I was super nervous about filling out the request form. Once I did, I got an immediate response from Delma from Souza Cleanings. She couldn't have been more wonderful! She was willing to start the job as soon as I was ready, she took her own time to go and look at the space prior to the quote, and let me tell you.. This was not an easy job. I'm still amazed by how she managed to get the entire job done in one day and it was beyond perfect! She even folded the towels in a decorative pattern! I can't recommend Delma highly enough. I plan to share her contact information with relatives who live in the area. Thank you Thumbtack for helping to put me in touch with this lovely woman!

Hours after opening the account, my account was put on hold. 48 hours later and still counting. Still can't figure out the setback.. Customer service cannot seem to find the issues, while account still on hold. I have contractors messaging me, but cannot reply due to this issue.. TERRIBLE experience!

I would not recommend Uoj Triad Services Inc from Thumbtack to anyone. The driveway construction job they did for me was extremely sloppy and disappointing from start to finish. The concrete was poured unevenly, with visible dips and rough patches throughout. There are already cracks forming, and it hasn’t been long since the work was completed. The edges are messy, and the overall finish looks rushed and unprofessional.

If anyone needs repairs to their vehicle I highly recommend On Call Roadside Assistance. Chris does an amazing job and comes to your home! He explains everything in layman’s terms! Reasonable price and fast service.

I hired Mike the handyman through Thumbtack and was not disappointed. Mike said he would be at my house at 10am was there by at 10am. My project was a two day process and he was extremely professional, answered all my silly questions and his work was exceptional. I'm so pleased from beginning to the end of my project- He quote one price and charge me a lesser amount. I wanted to upload a before and after pic. Website only allowed one pic. I recommend Mike the handyman for your next project.

They stole almost $700 from me and then tried to deny it, even though my bank statement clearly showed it was them. They did 10 transactions all different amounts. I wouldn't recommend them to my abusive ex husband. It is criminal the cover-up and theft they tried to do.

I contacted J&L Murphy Concrete LLC to replace a section and fill cracks in my residential driveway. Jonathan ** and his team did an outstanding job explaining the requirements and completing the work. The only real downtime was the 96 hours required for the concrete and sealant to dry and curate. I highly recommend him and his team for any residential concrete work.

They closed my account over a issue that was already taken care of. They are the worst platform to use. They will racially profile ** business owners. I advised all pros to go on Nextdoor or Angi’s or Google ads. Thumbtack is the worst platform. Eventually, their platform will crash.

I used their contractor, Greener Landscapes to install a concrete patio. The patio started chipping off in a few days. I have spend last month to get it fixed but they are giving me a run around. Not a reliable service.

Terrible! I’m in the process of phasing them out. They don’t tell home owners that we contractors are being charged regardless of if they choose us or not. Thumbtack also won’t give you a refund when for instance a lead Direct Lead contacts you but then decides they’ve changed their mind and are no longer doing their project. You as the contractor are still out $80-120.00 and despite requesting a refund, you won’t get it. If you need work like NOW maybe but get rid of them as fast as pizzas. They’re thieves!

I moved far from all friends and family to another state where I didn't know anyone. I had large pieces of furniture to assemble that I struggled with greatly and someone recommended Thumbtack. She used a different platform to hire a handyman and had luck in her state so I figured I'd try it out. I hired someone off thumbtack THREE DIFFERENT TIMES and no one ever showed up. Not only were my complaints never addressed but no one ever showed up. What a joke, will never recommend this site for anything. Ended up building the large pieces myself and save $125/hr.

Not satisfied. Handyman did 3 “wall hanging“ projects. Probably around 2 hours of work. All 3 projects done poorly or not to my satisfaction. When told he said he would fix it. But didn’t seem qualified so I declined. He then stated he has a $500 minimum???? But would take $400. Really. The minimum was never discussed or communicated to me. Will never use Thumbtack again.

Horrible customer service, I used them a few times a year. Had one customer not pay and Thumbtack did nothing and the most recent they charged me $100 for a job listing that was out of my area. They did absolutely nothing again.. Be careful.

Executive coaches and life coaches RUN, DON'T WALK. I have used this platform for years -- originally as a very satisfied "top pro". This used to be (hands down) my favorite platform to secure leads and I literally used to invest happily an average of $750-1000 per week with this platform. Over the past 4 years, I have seen lead price jump from approximately $65 per lead to now $173 per lead. Understand that when they say "lead", they simply mean when ANYONE clicks your link for more information. Statistically (google this if you want verification), most coaches report the following: Low Response/High Ghosting Rates: Many users report that roughly 60% to 95% of leads fail to convert into a meaningful conversation.

Incoherent leads and manipulative legal stipulations and customer service resolutions. If you want $600 taken from your account for signing up for their constant, aggressive, suggestion to set your account to unlimited budget, but then receive an onslaught of 17 leads ($600+) only to find that almost all of them don't match your profile lead preferences, and then you ask for a refund and they arbitrarily review and refund just under 50% as if "hey, we will split the difference with ya, now run along." and you tell them you want it ALL refunded and the customer support references their refund/legal policy. My account was set up to do work locally and also to provide IT remote support. Apparently on the buyer's end, this is not made clear, and apparently Thumbtack does not filter for users who are not meaning to ask for remote support. So their system is flawed and you will pay for it...

I can't speak on behalf of the pros because you can't communicate with them unless you get the app. It infuriates me that I have to have an app to do anything... Sometimes it's ok to let people utilize a webpage from their PC. Angi still used webpages and since I do all of these projects from my PC I'll stick with Angi. Ridiculous.

Thumbtack consistently delivers a high volume of low-quality and unqualified leads, making it an inefficient and costly platform for contractors. In many cases, customers are simply exploring options rather than actively planning to move forward with a project. As a result, professionals end up paying for the same lead alongside multiple competitors, only to discover that the client is not ready, not serious, or not financially prepared to proceed.

Thumbtack is a scam. Don't waste your money. There are many reasons they have hundreds of terrible reviews. If you are a contractor put your money into your own website or learn how to do social media ads. Hire a marketing agency like ** to build you a website with strong SEO to rank online for the services your company provides.

Thumbtack is a shady thieving company. They sell their pros fake leads. We small business need our money. When we pay for a lead it should be a quality lead not a trash lead. I paid for leads and customers did not even respond to me. Over 15 customers I contacted. Not 1 of them replied back. Thumbtack should be shut down. I'm so sick of all the stealing and lying and thievery...

I hired Charlie ** to entertain at my husband's 70th birthday party. Everyone enjoyed his music. He is truly talented and dedicated to making your event memorable. I’ve received so many messages of what an awesome party it was.

Called handyman Adel yesterday to replace an on/off switch in my bathroom. He arrived 1 day later and replaced the switch. He was professional and friendly. And the cost was reasonable. I will definitely use him again.

Horrible scam company. They do fake leads and have people say no thanks or hi so you get charged and then they never respond again. Prices go up almost weekly. They give the leads to more and more People. Money hungry scum.

I used Thumbtack to find a handyman for bathroom repairs. The first person canceled 10 minutes after he was supposed to arrive. The second person showed up with a horrible attitude. He didn’t listen to anything I said. Tried to charge me more than the estimate for work I didn’t ask for. Was completely unconcerned that the paint didn’t match. He told me it was fine even though it obviously wasn’t and stomped out of the house. No more Thumbtack for me. It was ridiculously expensive and the job wasn’t done well.

Horrible!! Never again. The reps from Thumbtack.com are worse than the actual contractors that did the work. And the reps from Thumbtack.com did absolutely nothing to verify the claims of the Contractor - just took their word against ours. Because Thumbtack.com makes their money from the Contractors NOT the customers. We spent $15,000, now we have to hire other Contractors to do the job.

I hire Syan Builders to paint the inside of my house and remove the popcorn ceiling. They were courtesy and very professional. They covered all the floors and windows, they patched up all the holes. They removed the popcorn and then texture the ceiling so it blended with the walls. Everything was painted very very well and they even painted my garage. They cleaned up and removed everything inside and out. The price was the very best part. Their price was lower than three other companies that gave me an estimate which was only for painting and the removal of the popcorn ceiling. I highly recommend them for any job. T. **

Bear in mind that 'pros' use Thumbtack when they can't find work elsewhere. They are often some of the worst in the trade. One character did not even know how to hold a tape measure. Since it's free for you to find pros using Thumbtack, somebody must be paying for Thumbtack. Yes, you are right. It's the Pro. So, guess who Thumbtack supports? It's their B-grade pros.

I am a customer of Thumbtack. Our service is Home Design, providing Plans and documents for construction and permitting remodel projects. We pay for leads that never respond. We respond to the leads and have never signed a single client, most never reply to our messages. Huge waste of money.

This lead service is a complete waste of money. The leads go nowhere and they will deny your disputes. The customer service phone number is a call center in the Philippines that can’t offer any actual help. One of the leads they charged us for was another lead service contacting us through their website. I have used quite a few lead advices and this one is by far the worst I’ve tried!

We contacted Corey, a piano tuner and technician, to work on our 80-yr old piano. Corey is thorough, methodical and knowledgeable. He analyzes and recommends solutions. His prices are reasonable. We have employed him for several jobs in refurbishing this old piano, with excellent results! Steve **, Richardson,

I was looking for a muralist to paint something beautiful on a couple of walls in a small, nondescript room. I found Jeanine (ARTrageous Art) through Thumbtack. I perused through her work and liked what I saw. She came over to assess the room. I conveyed to her my ideas of what I wanted—trees, leaves, and a few birds sprinkled around. I added that it must be sophisticated, lovely, soft, and soothing to the eyes. She understood my vision and said, “I got you!” After she added a couple of her ideas, I knew I had the right person for the job.

Worst company of all time. They get away with stealing money from hard working small businesses. Instead of working to grow my business, I’m working to pay off all the lead costs from unresponsive clients and cheap ** who are scam or just wanted to negotiate a significantly lower rate.

Scam alert. There are many ongoing lawsuits against this company. Beware. Search on Google "Thumbtack Lawsuit" and "Thumbtack Scam" and you will see it yourself. Don't tell you weren't warned. This company will be charged soon.

Worst thing ever. They are just robbing you. I even think they have fake leads to just gather money, you will NEVER get your money back if you request refund. I mean NEVER, they dispute all of them even if the lead doesn't reply still no matter what you do. All their clients service reps are from abroad.

I advertised my services on Thumbtack for several months and was not happy with them one bit. Low quality and super expensive leads. When you need support you can only text them. In my experience texting with their support was mostly waste of time. Somehow thumbtack attracts people that are super cheap and look for cheap service providers. I was spending on average $400-600 per month to advertise with them and could barely make that back from their leads.

They screw the professional over every week and they don't get refunds and they just take their money and run.... they give us jobs that doesn't even correspond with what we do for a living and then charges for it.

Hired a "pro" Flowers Cleaning Service LLC. Liar and a thief. She was told multiple times to not touch certain items yet, she did. She stole an HP laptop, two $350 Motorola Solutions Curve radios for my work. And basically every single piece of new clothing my husband had. She and I had already went through said items, yet she went behind my back and went through them again and traded out all of the new stuff for old stuff.

Review says to keep in mind they have other business coming and positive reviews help? How about Thumbtack keeps in mind they have individuals and small companies coming here for business as well and we get left hung out to dry with 0 response from customer service, they assign leads and take your money without any choice 🙄 👍 on your end at all, I dont work for thumbtack so they can do what they please with the leads and money without any choice on the one provided the money so at this point thumbtack seems to be staying in business by stealing and taking contractors and people who sign up money.

Ryan was on time, provided great work, cleaned up the area before leaving. I would definitely hire him again and recommend him to friends. He was easy to communicate with, got a better prices for price than what we had seen, and was reliable in every sense.

This was my original post on Thumbtack on February 24th 2024- "I was told by Nick that they would be out on Thursday at 1 pm, but, was texted at 11:21 that 1 pm didn't work for him on Thursday, but Friday at the same time would work. We made it abundantly clear it was okay as long as someone showed up. Today no one called, texted or showed up! That's Very unprofessional! We have working schedules as well, but, we keep our appointments or at least call to cancel. This was a wasted 2 days for us when just a call or text would have sufficed." Almost 2 years later (December 3rd 2025) I get a response on "thumbtack from Property Intentions just stating motorcycle accident....

I wish I would have seen this before I had someone from them come out to install my washer and dryer pedestals. I asked the technician to be careful as I did not want any scratches on my sapphire blue paint. He took them in my garage and was going to lay them down on the concrete. I asked if he was going to use a blanket. He looked confused. I then offered him one of my blankets. He laid the washer down and started to put on the pedestal. I was cleaning up the dust in the laundry room and doing work. Came out and he needed to turn the washer to its back to screw the other screws in. When he did I noticed a huge fresh, deep scrape on the side of the washer. I then noticed that there was puddles of laundry detergent on my blanket and noticed that he did not removed the detergent tray before he laid the machine down. My heart dropped.

Terrible experience. I very often paid for leads, but the clients never responded — they didn’t answer calls or text messages. I have serious doubts that these are real customers. There is a high risk of losing money for nothing.

I've worked with Thumbtack for many years and I enjoyed the process. The journey wasn't easy because it's not just about putting in the grind of doing the actual service. This requires you to be proactive with your leads, business savvy and putting in the work at the calls.. To be honest, most of us are working while the leads are coming in, making it hard to respond quickly. You have to use multiple skills to make a profit, make sure that's what you're prepared for.

I highly don't recommend Thumbtack for professionals. They charge you for "direct leads" that almost never work. Last week Thumbtack withdraw from my bank account more than $200 and potential customers, don't respond to text and calls. They took my $127 for "customer" who canceled the job.

I had one of the worst experiences as a new service provider on Thumbtack. I was charged for leads I never received, never spoke to, and never even saw. Their policy says you only pay when a customer responds, but that is completely false. I ended up with almost $600 in charges without getting a single real customer. On top of that, my account was suddenly blocked without any explanation, and nobody has helped me fix the issue. Every time I asked for clarity, I received automated answers that did not address any of my evidence.

“This was honestly the worst experience I’ve ever had. The service is terrible — completely unprofessional, they don’t keep their promises, they waste your time, and in the end you get nothing in return. If you value your time and your sanity, stay far away from this company. Completely irresponsible and unreliable service. I absolutely do NOT recommend them — it’s a total disaster.” They are wrong before $67 and no refund.

If I could put a zero I would. I was a pro and was paying tons of money for gale leads over and over. They will claim it's all real, but none are. Save your money, save your time and sanity, they don't care at all.

I had the need for a deep cleaning of my home and went through Thumbtack because they supposedly screened and vetted the people they referred. Their website also indicates that they guarantee their workers. T and T cleaning came to do a deep cleaning for $250. She postponed so she took $20 off. Two of the bedrooms were to be left alone so Tanicia only had one bedroom plus bathrooms, kitchen and living area of a 1000 sf house. When she was done she asked me to look around. I didn’t feel I had to be thorough because Thumbtack had screened her. After she left we saw that the entire living and hallway were not dusted and a broken picture frame was broken and hidden. When I called thumbtack I was told they could only mediate they could not force her to refund. So much for guarantee! Do not recommend thumbtack or T and T cleaning!

I went on in search of a Handyman. A few came up but I didn't contact any of them. One contacted me and I hired him for several projects. He completed the projects and I paid him. He did not totally complete the projects. I called him and he did come back to complete them and is coming back again for further completion. I hired a cleaning service and one woman contacted me. She sounded nice, so I made an appointment for her to come on Friday. Two days ago, I paid her again without inspecting her work. Later in the day, I realized she barely did any cleaning and left things undone. Her initial charge was $180 for 3 hours. I had her help me with a few other things, so she wound up staying around another hour and a half.

I was with Thumbtack for a few years starting in 2018 I believe. I have over 90 5 star reviews and they ranked me as “exceptional”. One day in 2021 they deactivated my account due to a background check. I was very upset as I already believed I proved myself to be an honest and reputable business. Anyway it’s been a few years since then and my background check now passes. I reapplied on thumbtack and they said I passed and reactivated my account. I was happy to see my profile still there as I had left it years ago, all my reviews intact. Well today literally one day later my account is now deactivated again… I feel like they are playing games. I don’t know what’s going on over there but I’ve read many stories similar to mine. Just don’t put all your eggs in one basket here as they can and will delete your account whenever they want.

I had my gas fireplace inspected by OGC LLC, they showed up 2 hours late as scheduled, he literally stayed 15 minutes and charged me $129, just to turn on fireplace and use a little tool to check for carbon monoxide gas leaks, he told me someone will send me receipt, I never got a receipt from anyone.

I've learned that Thumbtack can be a great source of income if you're looking for leads, but it's not the best choice to rely on as your only source of income. I made that mistake when I was working with them for a few months. Things were going great until my account got deactivated. Since it's against their policy to explain why, I can only guess what I could've done wrong myself. The Pro app had many glitches that affected my client's experiences. I couldn't a response to help fix the issues for my clients to be able to pay on thumbtack, which led me to not make any money at the beginning.

Absolutely horrible and scammy on the side of service providers! Has you paying for leads you never talk to even though when signing up, it says you only pay when you reply! Hate the service, got horrible quality leads and don't recommend to anyone!!!!! If I could give it zero stars, I would!

You’ll pay $15-$25 for $120 job that you’re not gonna take. They’ll make you pay $70 minimum then immediately send you the worst leads so that they can take your money. This app will start sending low level drug dealers that can do handyman crap to people's houses.

They give you unqualified leads that are not in your area. Charge your card for everyone. I ended up paying $180 bucks from this service! I want to be able to review the lead before paying it. Waste of money. Not worth it.

Absolutely 100% a scam. Leads provided and billed for do not exist. Leads provided have VoIP phone numbers. Leads provided are non-responsive. Thumbtack will not refund. Had to file for fraud with credit card issuer to get the hundreds of dollars per lead back. Don't walk away, RUN!

I'm a 5 year pro on Thumbtack. Anyone using the service keep in mind they now have technical difficulties and I am not getting texts for leads. That means I'm missing them but thumbtack is still charging me for the leads!! Customer service is denying that it's happening!! UNBELIEVABLE! So this will cause any Pros to either abandon this service or try to recoup some of their lost money by increasing their rates. They will also be irate and looking for a better service. Take home message to Pros- Stay away from this site.

I hired a Thumbtack contractor to move my peloton treadmill. This contractor advertised on thumbtack that they have extensive experience moving pelotons. I texted the contractor the instructions provided by Peloton. They replied to my text that they didn’t need the guide as they’re experienced. When they arrived I noticed they were moving the treadmill with the screen attached. This is expressly against the advice provided by peloton. I confronted them regarding this and recorded the conversation. The contractor advised me to calm down and it would be okay. The peloton arrived to the new location damaged and needed to be serviced. I had to take off work to get it serviced and was without my peloton for 3 weeks.

Although Thumbtack has found leads for me that resulted in bookings, their Customer Service is terrible. They only expect to solve problems via AI BOTs, and online sources. They often do not respond to requests for refunds when a pro like me answers a customer event request, but customer never responds, but Thumbtack charges you. After requesting a refund for 2 customers that did not respond, they said they never got my request, but their software is glitchy and has bugs. I tried for 2 hours to resolve this issue and nothing was resolved. Their customer service team is disjointed and the responders have no authority to resolve issues, nor can you get a manager that does have the authority.

The app is a complete scam. There are countless bad leads on there. This is no better than home advisor or Angies List. Way overpriced, low quality leads that are not refunded. What qualifies for refunds are basically nothing. The odds of getting money back from them are slim to none. I highly do not recommend anyone to work with this company unless you want to get ripped off. You will put that you do basement, finishing in there. And then you'll get requests for putting skirting on a trailer which is absolutely not The same thing. That is siding! They will not refund! Half the people will not reply back to you even if you message them multiple times. You cannot see anything a customer says to you and so you send them a message first.

I am a pro, and after a year…lots of unqualified leads, no refunds on many of them. We have over 100 very happy customers. After one customer complained, without hearing our side, they cancelled our account. Don't recommend them! We were hoping they would be a good replacement for HomeAdvisor and Angie's List, but unfortunately seems like they are playing by the same playbook. Good luck!

Thumbtack does not require their workers to complete the work or clean up their mess. Be careful of Thumbtack. The worker moved the trash in one big pile in another room. One Thumbtack employee stated the worker should have removed the trash but they refuse to do anything about it.

Prince Renovations - They did an excellent job finishing a kitchen project that former contractor left in the middle. Used them again for Crawl Space encapsulation and although the workers complained constantly and the foreman had to finish the job it went fairly well. The new heating installation did NOT go well. The sub that Nilsen (owner) sent didn't know how to convert to gas from heat pump and threw up his arms after 4 days saying, "It doesn't work and you need to have the propane tanks full (they were 40%)." We complied. Then he said, "Still not enough pressure so get bigger tanks." NO heat for 10 days. Nilsen sent a sub out on a Sunday to see the project. He ascertained that the tanks need not have been refilled as there was TOO much pressure. He fixed the problem and heating is now secure. He didn't know Nilsen and was sent by a third party. Thought this was a rental. It is not.

Reason for Reassessment: I received a direct lead for 79.62. As soon as I received the notification, I contacted the client via text message and Thumbtuck. The client replied to the text that he didn't need my services and had already found someone else. So, why did you charge me? For assigning a client who already had a contractor? I think this is unfair and am asking for a refund. Since I've already received one refund denial, I'll also contact my bank for a refund. This looks very much like a scam, and judging by the reviews online, I'm not the first. I'll attach a screenshot of you charging me for leads I never received and where I haven't received a single real client

Hired REI Renovations on Thumbtack to renovate 3 bathrooms in the house, the bathrooms were done according to the plan and was told one year warranty if anything is wrong. But right after the job is done and final check got cashed, found out one toilet is leaking, called, texted and emailed the contractor, no response whatsoever. Now one month later, everything is leaking, showers and toilets are leaking. Texted and called REI Renovations, my phone number is blocked by the contractor. Went to Thumbtack website, showed REI Renovations is not accepting any jobs and my updated reviews are not posted at all. So apparently thumbtack only posts positive reviews, that’s a very misleading practice, need to be aware.

I’ve had a horrible experience with Thumbtack who have allowed a known scammer back onto their site after being informed of his actions by a local new consumer advocate reporter. I was scammed out of $76,000 and am only being offered $2,500 which is an insult. I’ve been dealing with them for months and they are “so sorry” and “know this is a difficult situation”, but there’s nothing they can do as they’re only a marketplace and I should’ve done my OWN research. This contractor isn’t licensed and is working under his brother’s name. His brother states that he’s NEVER signed up with Thumbtack and doesn’t know how his brother was able to get back on their site! This has cost me so much money and heartache! I hope everyone sees this and stop using them! They need to change their way of doing business!

Chip Digital Home Video. What outstanding service and easy to work with. Very personable, and easy to work with. Upfront about what to expect. Delivers above and beyond. Can't say enough about the service, far and beyond expectations.

I hired Jil & Yad LLC contractor to replace some flooring in a bedroom, David ** and his guys did an excellent job replacing the flooring and leveling out the concrete underneath the flooring. Plus they resealed my front door.

I asked Thumbtack to send a message to one person as a notary. I needed notary services. Thumbtack asked if I wanted them to send it to other notaries. I marked no. Thumbtack sent request to other notaries after I said no to not do that.

I had contacted David **. Set up a day and time and didn't text me about not coming and just decided to not show up! I'm not sure why Thumbtack would use him but never had any issues with using Taskrabbit!

Thumbtack is a worthless scam! Take my advice and stay as far away as possible!!!! Scam Artists! You can't speak to anyone, They wont let you remove your credit card! Your typical low life company that doesn't produce real leads!

Thumbtack is a format that advertises for unlicensed and deceptive presentations of people who are trying to get odd jobs to do things they are not qualified to do. Case in point: J and A.(Jeremy ** and Andrew **). They are working without a licenses, are not supervised by a licensed plumber and are doing work that are not qualified to do. They are in the process of being sanctioned by L&I in Washington State at this time, and were a no show for their first scheduled hearing last summer. They did not do the job we had as specified, and refused to provide and invoice or receipt even though they were paid in full. Inspections by two licensed plumbers verify their work to be substandard and not up to code. They have been incommunicado since the day they were paid.

I’m getting some leads that don’t match what I offer in my account. I work as a real estate photographer, but sometimes I receive leads asking for 3D tours, birthday shoots, or video and I don’t do or offer any of those services. When I contact support, they simply deny the refund without giving any clear explanation. Please note that I only have one service enabled real estate photography yet they still refuse to refund me for unrelated leads. It’s honestly unclear why that refund button even exists if it doesn’t work in such cases.

I hired a cleaning company off of Thumbtack and they catastrophically destroyed both my home and personal property with stiff metal bristle brushes, razor blades, abrasive scrub pads, solvents, etc. When I asked Thumbtack if I could file a damage claim they said they wouldn't help me because I had exceeded their 14-day window. During that 14-day window I was so traumatized by the experience I was barely able to even get out of bed and therefore I didn't know anything about their up to $100,000 damage protection coverage. No one ever helped me and to this day I'm still looking at all the damage. Thumbtack has no empathy for my continued pain and suffering.

Steer clear - they try to use your own asset to make themselves money - waste of time - don’t let them hook into your Google Asset. They take over and charge you for your own leads and then will not refund you.

This company is a scam! They charged me for every leads they sent me! I was charged $27, $12 and $24 for 3 leads that didn’t get me the job! What kind of company that does this especially in this economy!! A class action lawsuit for this kind of practice is very fitting and appropriate!

Thumbtack is a fraudulent service through and through. It is BY FAR the worst platform I have used as a contractor to source leads. Negative ROI, horrendous lead quality, and zero customer service. AVOID!!!

I entered into a contract with Custom Woodwork and Cabinetry in Dania Beach Florida on July 10, 2025. The work was poor quality, poor workmanship, very little communication by the contractor and over 30 days behind. I ended up having to replace the contractor with a qualified contractor adding thousands to the cost to get the job completed.

We’ve been a Thumbtack Pro for years, but since August to October the platform has gone downhill badly. Almost every “lead” we’ve received has been fake—nonexistent names, disconnected phone numbers, and no real customers. We’ve reported these leads and requested refunds as instructed, but many were denied without reason. To date, we’ve lost over $1,000+ on fake leads.

Thumbtack Pro here and new small business owner, and I haven't used this app for a super long time due to Thumbtack not being able to refund transactions that I was not hired for. While I do understand, that you can get refunds under certain circumstances, the truth is, most clients are looking for services way below my rate and they are located from 10-30 miles from me. I cannot provide a service that for a job that puts me at a loss.

Hi there. I’m a pro and after 6 months you find out that, they just take your money. A couple times customers didn’t even reply and you still get charged 168, 283. Totally unfair, I will remove my account from these platforms, total fraud.

Nowhere does the Thumbtack site let you know that just to talk to or get an an estimate does it cost at least $ 200.00 first... have your plastic card ready. :( :( If you fill out the request for service block, then you will be called nearly every 5 minutes or so... even Spamming the number does not slow the calls. If you get a message, it's barely understandable, fades in and out, or is NOT in ENGLISH... I will NEVER use this site Again....

I signed up with Thumbtack as a general contractor and was charged $500 upfront to cover leads. The lead quality was extremely poor—most didn’t match my services at all. One lead even requested work that legally required permits, which would have put my license at risk if I accepted. When I refused, the client hung up, left me a negative review, and Thumbtack refused to remove either the review or the charge. I canceled my account quickly, but Thumbtack refused to refund the unused balance for services that were never delivered. In my opinion, this is a very unfair and unprofessional business practice.

I was with TT since the very beginning. The maps in the app was even my suggestion.. After 10 years of use and over 200 5 star reviews they have removed my account without any explanation!! Be aware people, don't let your business being ruined by them. I have 2 kids and I'm the only provider. My biggest mistake was to build the reputation with them. They are protecting rude customers, charging for not responding customer (but calling it contact) and many more.. But this time they make me feel robbed and raped. What a terrible ppl and business. Removing account without telling the reason. Called them many times but barely heard customer service (probably located in India) because I couldn't hear almost anything she said except they can't do anything about it. They said I violated some of their rules when I did completely nothing..

Thumbtack and it's so called professionals are all scammers. Thumbtack does NOT verify any information provided to them by the people operating on their site. So called professionals are allowed to upload fraudulent documents of their business, insurance and credentials without any background checks by Thumbtack. I was recently scammed out of $16,000 by one of their users who provided false documents of license and insurance.

I was able to hire a couple of good professionals from the Thumbtack app, but my account was deactivated with no warning or reason given. When I asked why, the support team told me my request would not be considered and didn't provide any reason. Also, beware of pros who use an automated reply to answer your request within one minute so that their company is listed higher on the algorithm. I found great pros by chatting with individuals who cared about doing the work over booking the work.

I had an extremely disrespectful experience and this company acts against federal law The Electronic Funds Transfer Act EFTA where it charges your card without your prior authorization. I was charged for two unauthorized and duplicate transactions, that is, the amount was quadrupled, and when you call, send a message or email, there is no service provided for your complaint. I do not believe that such a fraudulent company continues to operate in the market and cause financial damage to its customers.

They can deactivate your account at any time if they want for no reason. I signed up and once I added my logo for junk removal I got signed out and tried signing back in but it said, "Thumbtack deactivated your account." Also I had passed the background check. They are a joke.

I’ve used this service several times, however the last time that I used. The individual that was referred spoke very little English and did a subpar job. I think that Thumbtack should do a better job at verifying these contractors' information. I went through their grievances process and it was a big headache as the individual for the contractor did not speak English and required an interpreter which was frustrating for me. I have decided that I will not be using their services again.

Thumbtack charged me multiple time. This was the worst experience I have ever had with an online platform. I created a Thumbtack account for the very first time on September 18, 2025, and immediately I was charged three separate times without my authorization: $213.35, another $213.35 (duplicate), and $227.62. In total, more than $650 was taken from my bank account without me ever receiving any SMS, any client details, or any leads. I never responded to or accepted anything.

MW Cleaning, please don't waste your time/money. They rip you off, $400 an hour, that's with the $50 discount. When I told her I was going to write her a check, she refused to leave my home, refused to give me her last name. She insisted I use some other form of payment. I wrote her a check and she eventually left. Stay as far away from her as possible, she is unreasonable, unprofessional and scary!

I hired Handy Chach LLC, at first he was a hard worker and did a good job but once I left him alone his work got very sloppy and craftsmanship went downhill. He started not showing up. He got paid and never did the work. I never thought I would be so disappointed in him and his craftsmanship. Very disappointed in his finish work. I have many photos of his poor workmanship.

Very poor contractor rating system. I am not sure they actually vet the contractors listed on Thumbtack. There is no way to contact Thumbtack directly with a complaint. My experience with Thumbtack was extremely poor. Spent several days discussing work I needed done with a Thumbtack contractor, hired the contractor, set an appointment, spent all day waiting for the contractor, to be contacted after the appointment time for the contractor to cancel. After going back and read more of the contractor's reviews it appears this was common, but Thumbtack had the contractor rated as a 5-star contractor. They really need to fix their rating algorithm and develop a system for customers to file a complaint against a contractor. Hire someone locally and stay away from Thumbtack.

A complete scam. I'm a small business just trying to make it, and Thumbtack offered to provide "Leads" for commercial cleaning, but all I got was matched up with people looking for jobs (and getting charged over $50 for each of these "Leads"). Can't cancel fast enough. I feel so bad for those who got charged searching for my business for a job (which there are none) and they in turn get charged.

These guys were very prompt, professional, knowledgeable & I couldn't have hired a better company. I highly recommend this company. They went above and beyond. Even done odds and ends free of charge ..

I just signed my roofing company up yesterday with thumbtack pro. First lead that came through was a roof repair that cost me $53.42. I messaged the lead on Thumbtack and got no response. I tried calling the phone number thumbtack provided via the customer and it’s the wrong number. Filled out a refund request and thumbtack denied it. Out $53.42 no lead. Second lead I pay $191.32 for. It is supposed to be a full roof tear off and install around 1000 sq feet. I drive all the way out there and it’s a 200 sq foot gazebo. Refund pending but I have a feeling where this is going. Third lead I declined because of distance and repair type. Automatically charged $28 non-refundable. So 24 hours in spent almost $275 on what should be solid leads and got a gazebo lead. How can they say nothing is refundable? Or I keep appealing their decision to go nowhere and waste my time.

I had a leaking toilet and leaking pipes. I hired 2 plumbers on Thumbtack. I paid the first plumber $426 to repair the leaking toilet. He also sent me an inflated estimate for $30,000 to repair the pipes. The toilet continued to leak in the ceiling, so, I hired a second plumber. The second plumber was more reasonable and fixed the leak and changed the pipes for much less. I received an email from Thumbtack accusing me of racial discrimination; their discrimination policy was attached to the email. I replied to the email, but they refused to tell me who made the accusations. The second plumber and I are the same race, so it couldn’t be him, it would have to be the first plumber. I’m mixed race and I don’t care what race someone is, I look for a reasonable price and a good quality of work.

Thumbtack is a dangerous platform for professionals. There is absolutely no protection for service providers: any client can cheat or walk away without paying, with no consequences. Working through this service is always a risk of losing your time and money. Very disappointed and do not recommend it.

I initially signed up with the hope of growing my business, but instead, I was charged $220 for 10 leads—only two of which were legitimate. I completed just one job and didn’t even break. Due to this poor experience, I closed my profile. However, after receiving repeated calls promising better opportunities, I decided to give it another try. In short, I reopened my account, but I didn't take any lead. On September 3rd, I noticed a charge on my account for a direct lead. I received no email or notification about this lead, and by the time I accessed the platform, the customer had already contacted four other companies. I had no realistic chance to compete for the job. I asked for a refund, but it was denied because of your policy. I find this unacceptable. The lack of transparency, poor lead quality, and absence of timely communication have made this one of the worst business experiences I’ve had. I feel misled and taken advantage of.

As a professional photographer, I joined Thumbtack to connect with clients but instead ran into misrepresented leads and a refund process built to deny valid claims. Most recently, I was charged for a lead listed as an engagement photoshoot, but the client was actually looking for a wedding ceremony on a fixed date. The date was also blocked off on my Thumbtack calendar, and I even offered alternative dates. Thumbtack still denied the refund, calling the lead valid and the lead was open to different dates. Ridiculous.

This app needs a revamp on their policies especially the review policy, As a pro receiving an unfair review and not able to get it remove by them since we paid them for so many leads some of them are scam, not having the ability to rate our customers too giving them the power to write a review even the job never was completed is insane. This is a joke! You don't care about the small business why the customers that are not responding, cancel on us last minute are good to go? Why we can't rate them? Why?

Wasted my time here. Received pool service company search results e-mails from "Call My Pro" for pool install and cover replacements. Not what I stated as my required search. Search was clearly for 2026 season inground pool maintenance. Opening at the start of the season to close. During the season Bi-weekly clean / skim/chemical balance/service. Attempts to correct my search for accuracy - unproductive.

I advise everyone to take Thumbtack to court. They will lie and say they have real leads, but don't believe this foolishness. Thousands of people from different parts of the nation are all saying the same thing. They are so criminal, they refuse to register themselves with the BBB. We have a class action lawsuit in progress also. Basically, instead of thumbtack charging a pro only if they are hired, they will charge a pro even if a customer writes and say "Hello." That was a $50 hello with no reply afterwards. On top of that, it's common sense only one person can be hired, but they allow a "customer" to message up to five Pros in order for thumbtack to seek significant profit. They won't even allow us to put in our profile warning customers to not contact us if they do not actually intend on hiring us and informing them of thumbtack charging pro even if the customer doesn't intend on using us. Their algorithm will delete it.

I placed a request for computer technical services through Thumbtack. They literally must've sold my phone number to 30 people overseas… I have received more than 70 phone calls up to six in a minute from the same number all wanting money upfront… A total scam.

Please don’t use as a pro. You’ll be charged just to send a message to a customer, not even guaranteed to book with the clients. They took over $200 out of my account, I filed a dispute and they “credited” it back to my account so therefore I couldn’t get my money back.

Absolutely a scam. They charge for leads and most of the leads don't even respond. The refund process is a joke. I cancelled my subscription and they are still attempting to charge my card. I've spent more money on leads than I've actually made on Thumbtack. Don't use Thumbtack if you're trying to make money.

I use Thumbtack for the first time and it was not a good experience. Two young men showed up to my house so to fix a brand new garbage disposal that needed caulking this man. Had to read what to do to fix the garbage disposal. Remind you this is a brand new garbage disposal that just needed caulking, however, he kept messing with it to the fact that he damage apart, then tried to inform me "Oh, you guys dispose of use now, there’s a brand new garbage disposal. Just bought it two days ago from Home Depot." Long story short, he’s always all fixed five minutes after you left turned on the sink. Water flooded the bottom of my sink. I contact Thumbtack. They assure me that they is going to refund my money, damn self, they put my money in someone else’s account. It was returned, thank God, but it was never given to me.

Small business owners, beware. Thumbtack just charged me for a conversation with a client I never even booked. I spent hours creating a custom menu for a client named Susana, pouring in time, energy, and creativity. I thought we were on the same page until I discovered she went with another vendor without telling me a single word. If I hadn’t followed up, I would have assumed the event on August 31st, 2025 was still mine. Yet Thumbtack still took money from me for my effort—profiting off my time and stolen opportunities.

DO NOT TRUST THIS COMPANY. They allow pros to steal card info and then add someone else's card onto their platform and then use to pay for leads. Then when I reported this to Thumbtack after being a victim of this scam to the total of over $300 they allowed their pros to try and debit almost 1,0000 from my account. I've been waiting for 4 days to someone to give me my money back. No help. One lie after another. It's sad but I'm very disappointed in the integrity core values and bad character traits I've experienced from multiple people from this company. And I'm not even a customer nowhere in their system yet they allowed one of their pros to steal money from me on multiple occasions. That was my power bill money. No one cares. Been trying to get it back for almost. Week now.

Thumbtack Pro is a real world example on how to take an amazing app and service and just drop it in the toilet. When I first started using Thumbtack Pro in 2014 I paid reasonable amounts per lead. That was back when you only paid if you landed the job and in a time where lead prices were very reasonable. Now it costs $30 or more per lead just to be competitive and 9/10 times you don’t even get a response. The seldom times you do is a customer saying “Joe Blow down the street said he’d do it for $50, can you do that?” Well no I can’t because I just spent $60 on this lead.

I was told about Thumbtack and I created an account with them as a professional. I did not check my account with them as often. I did not select most of the leads and figured out that this damn platform withdrew thousands of dollars from my credit card! I am so mad and this platform is bullshit. They are stealing your money as a professional. They charge you every time someone selects you for a job, regardless of whether you contacted the lead or not. That is robbery.

As an older disabled female I need 2 fluorescent light ballast and replaced with LED fixture and bulbs. Not hard right? Well of the 3 that responded to me "initially" I thought ok, this is going to get done. But after I responded it was basically crickets with all. One did reply and when I replied back it was crickets again. I thought Thumbtack would be the way to go. I will never waste my time here again!

Major refund issues was addressed. However lead cost and quality of leads are still lacking. Hopefully leads will get better. Would like to leave 5 stars but cannot right now.

Hired Berisha construction LLC to replace our front steps. Steps fell apart. Asked multiple times to come back and fix the problem. He didn’t show up. Filed complaint with Thumbtack. Nobody from Thumbtack contacted back. Have to hire another contractor to completely rebuild the stairs.

Initially we thought giving this online referral service may be a fit for us. We quickly realized this endless circle of hoops, retainage of "our" funds deposited in advance while providing absolutely nothing in return for those retained funds. Yes, we do see why this would be a profitable organization, any company who collects and provides nothing would be. Do NOT fall into paying this organization an "advance of funds" with No Guarantee of ANYTHING.

Do Not use this site, if you want your money taken without you knowing. I came back after about three years, and it was good then, now it has changed. Because someone contacted me, and I did not communicate with them, I was charged. When I spoke to someone in the chat to dispute this, she told me, I needed to modify my profile, but Thumbtack does not allow you to specify your services. So I called to speak to someone and he spoke to me in a condescending manner and as if I was a minor. When I mentioned this, he told me, "good day" and hung up. They are a scam, and they must be under a different management from three years ago.

It was a total waste of time, looked for a mechanic (mobile) to come and check out my car. Got three hits from “Pros” that seemed far from Pro. Asked for calls to discuss projects, not one call. Messaged the pros and not one took the time to respond, the cost was all over the place.

Probably the worst mistake you would ever make in your business is to use Thumbtack. Not just are they expensive and lead quality is super low, but they force you to lose money to scammers who use their platform to exploit businesses. We used to spend over $25,000 a month on Thumbtack. Worst decision you can ever make. If you are a business about to start or one contemplating leaving them, this is my best advice I could ever give you, please avoid like cancer. You cannot run your business on Thumbtack, you would run bankrupt, there are much better alternatives.

I have been using Thumbtack for the past few weeks. Every person that has contacted me and I have paid for has unrealistic expectations. I paid for a water heater lead today and because we couldn't install asap on a Sunday, they didn't reply back. Horrible outcomes. Would not recommend.

Every time I deal with somebody off here which these days is very rarely cause I forget. I deal with people who don’t show up change their prices. The prices are too much but you end up going with them anyways then they don’t show up and they don’t back their product. It’s horrible. That’s also Phoenix though. ** show up and they want to never pay them upfront. Otherwise you’ll never see them again. They don’t have a sense of time ethical work or standing up to a project.

Called Josh ** through Thumbtack He came the next day, we worked on jobs to be done and his quotes. My house is old and had some special needs, which Josh knew how to repair, He did new ceiling, walls, floor, plumbing, and painting. I have him on speed dial. He is the only handyman I will use for future projects.

I’ve spent hundreds of dollars weekly on Thumbtack leads and 90 percent of those leads ghost me but I still get charged a huge fee. Recently, a non-client ghosted me for 4 days after providing my prices (common on Thumbtack) then left a false retaliatory and malicious one-star review after I informed her the date she wanted was booked, despite no transaction ever occurring. Since she “ghosted” me I conducted my business as normal and booked the same date she wanted, but again she never responded to me after I sent my prices so like any business owner I allowed serious inquiries to book for that date.

This company is fraudulent, it was build to construct scams and I am sure of it. I could give much less than one star but I can't, can I? I was one of the service man that was victim of fraud from this company. One hint for anyone want to try this company, don't, it is a complete waste of money and time.

I've been using Thumbtack on and off for 3 years. I am not happy with thumbtack because when I don't hire an individual, I will get a phone call stating that they are a supervisor for Thumbtack and want to know why I did not hire them. This happened 2 times. Another incident happened when I was looking for a handyman for a project. I received a phone call a couple days later stating that they were the technician contracted out to come fix issue. He wanted my address and said he is on his way. I told him I did not hire him and asked him who he worked for, he said thumbtack!

We called the customer on a lead. The clearly said they don't want any service. They changed their mind and we still got charged $140., sent them proof of the conversation and still wouldn't refund it. So that was the first and last lead I'll be getting from them. Thumbtack that's not business that's theft!

They will charge you before you get the lead sometimes up to 75% of the amount you would charge the customer regardless if you even get the customer to approve the service. If you ask for a refund they will deny it 99.99% of the time. It almost seems like they have people at their office call in and act like a lead just to charge you because I only land 1 out of 20 leads. This is actually costing me more than I am making off their leads as a Handyman. THUMBTACK IS A SCAM!!!

Pathetic service the contractor whom I hired is a fraud and I brought this up with Thumbtack but they were taking contractor side and never resolved and I lost 2200. They also never gave me chance to give review.

I recently found out about Thumbtack, so downloaded the app and began the process of looking for a handyman. I found someone (EFE Construction) and completed the process. When I did not hear back I contacted customer service who told me I would hear back w/in 24 hours. Nothing. Why do these individuals participate if they are not going to respond? I would never recommend this App, it was a waste of time and I see I am part of a large group who have experienced similar issues.

I was billed for another category that I could not activate or turn off for bid leads. Thumbtack automatically target me in that category and billed me since my credit was in their system. I did not any contact the customer and was charged. Lucky for me, my credit card on file is locked. Thumbtack LOOK at your ratings!!

If I could leave zero stars I would have. I have been a Thumbtack Pro for nearly 15 years. I was in South Florida for 11 1/2 of this years and in 2022 relocated to Asheville NC. When I relocated, I contacted Thumbtack to notify them of my move and that I would be establishing a business name change and wanted to merge both accounts so I did not lose my hundreds of positive reviews. Thumbtack approved and merged both accounts. Suddenly, nearly 15 years later, they have deactivated my account, claiming I did something to violate their rules. I've paid thousands of dollars over these many years for the leads and has a 5 star rating with hundreds of satisfied clients and it has been taken away. This is very poor business on their part and I will seek a class action lawsuit involving others who have experienced similar.

We had several bids for our recent horse pasture fence project. This was a fairly large job/project. After reviewing all these bids we went with "NICE VIEW FENCE". First, they were quick to come and examine the fence project. They were within the average wait time for starting. They were priced better than all the other bids. Nice View Fence did a super nice, quality job. This was a lot of work, and they even removed the old fence and hauled it away. Their work is of definite quality. They did everything properly, no cheap shortcuts. We have some more work coming up for another couple of fence projects, and we will look nowhere else than Nice View Fence.

I am a longtime Top Pro at Thumbtack with extremely high ratings, ranking, and reviews - so this is written with deep experience and knowledge of their business model. I have spent tens of thousands of dollars with this company. More and more in the past two years, Thumbtack treats its Pros fraudulently. They create fake leads using bots to scam contractors out of overpriced lead fees and offer no real customer service. 75% of the fake bot clients never even respond after posting job requests, and the other 25% intentionally post in the wrong category. I have actually interviewed so called “clients” who do not respond by finding their addresses through a web search and asking them to call me. Guess what? Over half say they NEVER EVEN POSTED ON THUMBTACK TO BEGIN WITH.

The contractor that was referred to me by Thumbtack ripped me and several other Kerrville, Texas Customers off for thousands of dollars. He took my money and never finished the job. He's been sued by two Customers and he didn't show up in court. Avoid this contractor at all costs. AVOID USING THUMBTACK AS THEY DO NOT VET THEIR CONTRACTORS.

HORRIBLE COMPANY!!! I set my service parameters to ONLY include very specific towns within Montgomery County PA and they charged me $45 dollars for a single lead in NEW JERSEY and refuse to refund me. THIS BUSINESS IS SHADY. STAY AWAY!!!!

I needed a new bathtub door installed. Edi ** was the first to call. He gave me a price of $280 which was fair. He was prompt and arrived on time with his father. When he got here he told me that I didn’t tell him he needed to remove the old door. It never occurred to me nor did he ever ask. The price went up. Additionally, I had asked if he could also install all the new hardware for the tub and the bathroom sink (before he came over); he said yes. Long story short, when the job was finished and after he scratched the black frame of the bathtub door, he ended up charging me a total of $630 and was there for four hours. I was left to pick up all the trash and dispose of everything left over. I’ll say he did a good job but WAY TOO EXPENSIVE.

I want to warn you about Thumbtack. In order for thumbtack to get first and search engines they are being required by Google to give up more of your information than you realize. Thumbtack has recently sent their calls to the Philippines who have no regards for US laws and will violate you on the phone in a military style behavior. If you want or so desperate to do business with thumbtack they are taking more of your data and turn it over to the government. Please know that I warned you.

Dear Thumbtack Team, Field of Work: Home Theater Installation, ART Installation, TV mounting. I am writing to express my deep frustration with the current state of your lead generation model. After more than five years as a loyal service provider on your platform, I’ve watched Thumbtack’s practices shift from collaborative to exploitative, and it’s now reaching a breaking point.

Title: Ongoing Issues with Lead Relevance, Billing Practices, and Lack of Support. As a long-time professional user of Thumbtack, I feel compelled to share my growing concerns with their current business practices. While the platform initially provided some value in connecting service providers with potential clients, it has become increasingly frustrating and financially burdensome due to ongoing issues that remain unresolved.

Thumbtack is horrible. Hired an accountant who stole my money and I find out later didn't file my taxes. They don't even offer a chance to change the review. They just say something stupid and don't even delist the person from their site. Horrible.

They will steal your money and not refund it regardless of how terrible of a lead that they "provide"... My experience was not a positive one. Thumbtack made more money this month than I did.... Only 2 solid leads yet was charged for 10, thus 8 trash leads that still cost $40-50 EACH. The leads are not good, you get charged for "window-shoppers" and they don't have real customer service professionals. No one will respond to your refund request. Sincerely, ** on the Mic.

Sunil ** have done work for me. I had water damage due from my hot water heater which destroyed partially my floor and apartment below which the ceiling collapse in kitchen and walls. But Mr. Sunil ** work his magic, rebuild the ceilings and walls, plus painted the whole kitchen and living room walls, replaced lights fixtures, ceilings fans. He's definitely my handyman forever, a true professional. If I can give him 10 Stars, I would.

I have been a pro on thumbtack for a year. I do not find Thumbtack to be a good platform to get leads from. On a continuous basis I would receive leads that do not align with my scope of work. I am charged for direct leads that I have declined to do as the work does not align with my scope of work nor would it financially make it worth me taking the time to do the work. I have called up on leads right after I received one only to learn that another person was hired a day or two prior to me getting the lead. I have tried to be patient with thumbtack. I have spoken to them several times about the issue and have had very little luck in getting any matter resolved.

Thumbtack has consistently overcharged for leads—many of which are either drastically misrepresented or not serious. It’s also frustrating that the same lead is sold to multiple pros, which undermines the value of paying for it. The cost-to-value ratio simply isn’t fair, and it feels like Thumbtack prioritizes profit over building strong, reliable relationships with the professionals who keep the platform running. Support is limited, and deceptive or inflated leads seem to go unchecked.

I was very disappointed in how they handled an issue with one of their “pros”. The man took my money without completing the job. Thumbtack sided with them, even though I had a mountain of evidence in my favor. I remember when companies used to do whatever they could to keep you as a client. I felt like these people could care less about us. I would never recommend their service to anyone.

As a professional using Thumbtack to grow my business, I’ve found the platform to be incredibly unfair. I’ve been charged over $100 for two leads simply because the customer “selected my company directly”—yet neither responded at all. These types of charges are automatic and non-refundable, even when there’s zero interaction. Worse, I’ve received leads completely outside my job preferences or with incomplete/inaccurate information, yet I'm still billed $50+ for them. It feels like a system designed to generate revenue for Thumbtack, not to actually help small businesses succeed. If you're a small business owner trying to build your reputation and get real leads, I do not recommend Thumbtack. There are much more transparent and cost-effective platforms out there. You're better off investing your money in Google Ads or local marketing strategies where you have more control and accountability.

-Star Review: "Terrible Experience – Feels Like a Scam." I strongly advise staying away from Thumbtack. I signed up hoping to find quality leads for my business, but all I got were fake or completely unresponsive ones. They charge you for every lead, even when the customer never replies or clearly isn't serious. It's basically paying for nothing.

Do not hire people from here. I’ve hire two top rated pros. Both did bad jobs. They left both projects looking uneven. One promised to have it done on Friday only to show up for an hour and come back Tuesday. The other one couldn’t put the appliance in level. Scam.

Because of my insistence and incessantly writing Thumbtack after losing my financial investment over a poorly done garden landscape job and no accountability. My first year garden was unsustainable and unhealthy. They finally reviewed my case and return some of my investment.

I am a cake pro. I have made more money for Thumbtack than I have made for myself. They charge you exorbitantly for leads you never book. Multiple times, I have asked them to charge for jobs we actually do, not charge us for a customer asking how much for a cake. This is extortionate and fraud. If there’s any legal pathway to force them to change their business model, please let me know.

No call. No show. I called and set up all the needed information and then when I went to confirm he did not respond and no called and no showed to do the work. He should be removed from Thumbtack. All he had to do was call.

I spent over $400 on this app, hoping to grow my business and get more clients, and it was the worst decision I’ve made. I’ve never seen my money disappear so quickly and in such a dishonest way as it did with Thumbtack. Don’t waste your time or money on this.

Wow this is such a scam!! I canceled last year or so because of the Obvious scam fishing for leads. Wow I tried again and cannot believe This company exists. Why doesn’t someone with authority do something about it other than wait until people like myself who can’t afford the attorneys but keep getting blatant fraud. Anyone in the legal system should try to be a entertainer/musician and instructor go see what leads you get. Please help!!!!

I don’t recommend an contractor or installer to waste time on this app. Will lose a lot of money. You have to bid on a job before you see or even do a job. Will charge regardless. This app also allow up to customer contact 5 others at the same time to see who has has the best estimate. Don’t use this app. Don’t waste time or money and if the customer changes mind you still have to pay. This company is a scam.

Jim ** “I Nailed It” was an excellent plumbing and installation serviceman!!! Very professional and had all the tools to complete the job. I had bathroom sink and tub faucets replaced and he and his daughter Jennifer were very knowledgeable. His pricing is fair and it helps out a lot. He also fixes and repairs a lot AirBnB rentals. I definitely recommend him.🧰

Andrew (and his partner Jeremy) now advertising on Thumbtack after multiple failed (fired) employments as plumber assistant. Not licensed, not bonded, and have been fired from several local places as plumbers helpers did not do the jobs as requested. They are not legally allowed to represent themselves as plumbers. They damaged our otherwise meticulous garage, and improperly installed a water heater. I have had 2 licensed plumbers inspect their work and each called the result extremely poorly done, laughably bad.

I went on this platform to advertise my business and reach more clients. During the process, I realized this was not for me and deactivated my account. They continually send me emails without option to unsubscribe. Then when option became available, all it says, it "account deactivated". Emails continue.

Thumbtack is beyond unprofessional. They make contractors pay for SCAM leads, then won’t refund the money! They will tell you over and over that they don’t have supervisors available so you can talk to someone other than a customer service representative! DO NOT USE THUMBTACK!!!

I don’t know what’s going on with this company but don’t bother using it. Get an attorney. I’m still waiting on a response that supposedly the trust and safety team is supposed to call me. That still hasn’t happened. This man this place he literally took $600 on my money and he thinks he’s so cool about it like he’s not gonna have any kind of repercussions, but this is not the kind of behavior that should be in any kind of app or behind any person or establishment that actually gives him the right to do this. Don’t waste your time. Run and if you see his face run even faster.

I used Thumbtack years ago and I tried using them again as I gave them my credit card number for leads. They tell you you will not be charged unless you speak to customer then I call them to tell them when they send me the lead I want to know the price of the lead so they did not do that. I clicked on the lead just to see how much it would cost and they tried charging me $75 days ago. 2:00 a.m. this morning they try to take that money out again and woke me up. I am so angry at that company. They are like the others. They are money hungry scumbags.

Just came to say, as a customer, I realized the vendors are not vetted. No insurance, websites don't work, lies of experience, some lack experience, some overcharge in price. The referral part is great! But the experience of some of these are basically handymen claiming they are professionals. If I hire a handyman, then that fine, but don't claim to know something else if you don't.

Dave did an magnificent job assmebling my new treadmill and did it a timely manner. Five stars. He was very friendly and knowledgeable. Highly recommend to family and friends and coworkers. Before leaving, he made sure everything was working properly.

We moved in to our new house in OnTop of the World on April 21, 2025. We wanted projects to get completed, at a reasonable cost. We chose one of their highly recommended handymen. He started by hanging 3 tv’s and 2 ceiling fans. First, he showed up without a ladder. Luckily I have 3 of them. It took him all day to do this job. Next he was installing a water softener. I wish he had told me he didn’t feel comfortable doing this job l. He did a terrible job and he overcharged for his work. It took him all day to do it. A couple of days later it started leaking. Thumbtack wanted all the information, job, prices, etc. They gave me the impression they were going to make it right. In the end they said they couldn’t do anything about the issue. I paid the handyman a $1000 and then paid a plumber $800 to fix it. Thumbtack was useless in dealing with the problem. All they said was they were very sorry I had this problem. I will never use Thumbtack services again.

I will never use Thumbtack again. I connected with a house cleaning service, and when the owner of the cleaning service contacted me, her quote was rather high, so I told her I would keep looking. She then said she already got charged $32 for my referral, sent me an screenshot of the charge and insisted I book her service. When I selected options for window cleaning and baseboards, there was no extra charge shown on the app, but the owner wanted to charge over $40 extra for each item. I have never had anyone not wash and change the sheets on a bed, not the owner, also said there was an extra charge for “laundry.” I felt nickled and dimed and misled. I will never use this app again.

If you are concerned of the prospect of getting a bad contractor that you need resolution with, don’t bother with Thumbtack. They will direct you to a “trust and safety” team and even when provided with backstory and evidence to suggest the contractor was dishonest or unprofessional about the job they provided, they won’t take action. They also communicate with the contractor for resolution and refunds, and so if you get a dishonest contractor who doesn’t care they did a bad job, they will not issue a refund. BUYER BEWARE OF THUMBTACK.

This is a general review of contractors I've found in this website. They have been angry, reminding me constantly they have to pay a high cost to just appear on the site and they need to pass the cost to me. I've not been at all impressed and am leaving the site as the costs are just too high and the contractors have made me uncomfortable.

Garbage Platform for any services. It won't allow users to change reviews. Just allows once you update reviews. Upon talking to customer service, you cannot change reviews or delete it once you make updates once. They should really allows users to change reviews.

Throughout my entire 3+ hour event, Michael never stopped snapping pics. He made a point of catching groups, gathered all of us together for a picture and and yet was never intrusive. It was truly a pleasure to have him there. Thank you, Michael.

Hired Rapport Connect for computer repair. Unbeknownst to us we were charged $500.00 for malwarebytes. This was NEVER requested nor was it accepted. No written receipt. Actually found out when checking our bank account the next day. This has been one week and we are still waiting for this issue to be resolved. I wrote a wonderful review for Rapport Connect and I would love the opportunity to amend it.

Terrible. I hired pro to move and install my tvs in a new residence, pro came unprepared and had me move the tv’s in my own car! I complaint to the pro as well as Thumbtack, neither admitted any responsibility, I will never use that resource again be very careful. They just said they did the job, incomplete, unprofessional and abusive. The TV guy is Eduardo. Be careful

Disgusted with my experience. ZERO stars. I requested one quote & entered my info only because it stated your info isn’t shared to pro. LIE, I got spammed by several companies, and then found out each of those companies is charged $40 for lead even if I didn’t request it. This seems so illegal and wrong on both ends. I also learned that once a company joins, your info is always on the site so even if you try to limit your leads and remove your info, you can’t stop them all. I’m in awe of how wrong this is. I hope this review helps someone avoid this site and the experience and cost of this disaster.

We got a very quick response. His availability worked out perfect. He finished our fence in 2 days! Andy did an amazing job and the price was fare. Andy was professional and worked very hard. I would highly recommend him to anyone! It's nice to have prompt service and a very hard worker And.. he did not take advantage of us!

I would give negative stars if I could. Run away. I assumed that Thumbtack recruited reputable businesses, especially with their “guarantee,” it’s such a scam. Even with obvious mass property damage, materials wasted and the entire project having to be ripped out and redone, a non-responsive, non-available ‘contractor’, an employee who was completely unable to communicate, and completely unqualified, Thumbtack did not help.