Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. Thumbtack helps you compare options, read reviews and see pricing. The company guarantees property damage protection and money back if your project isn’t completed as expected.
ConsumerAffairs has collected 902 reviews and 1,106 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,346,800 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 10, 2023
I simply requested a Solar Equipment review for a possible malfunction, which warranty company would work with a legal Arizona Solar Business and I pay labor costs. Easy I would give an estimate to the well known warranty company, they would approve deliver necessary equipment and I would pay the labor costs. Instead Thumbtack referred a criminal who did unauthorized and never requested Electrical work because it was an emergency fire risk that I was in danger since I am Federally Recognized Medical Homebound Disabled person. He said he was Solar but also a licensed Arizona Electrician since he did the work to save my life I owed $390.00. Not what I expected but I thought Thumbtack recommended Pro. I paid not expecting Thumbtack to sell my private information to a criminal.
I have been communicating in writing with Thumbtack since 6.18.2023 proof that the company is not a legal solar company or electrical company, written proof of the Thumbtack Pro utilizing the Thumbtack Platform to perform fraud on me and professional Legal Arizona Electrician who I am willing pay the Legal Electrician not me, $1,500 repairs of unauthorized electrical damages.
Thumbtack Support in writing acknowledge and stated validated my complaint as true no disagreement there. Thumbtack.com Support written statement is Thumbtack.com is a neutral party, Though they haven't provided documentation and I can't find any public information, IK was responsible for determining if a Thumbtack recommended Professional business was really a Professional Business or a criminal.
Thumbtack.com written statement was the criminal would give me the $390.00 refund if I signed legal waivers provided by the criminal releasing him from any financial responsibility of his criminal damages to my property because he, the unqualified illegal electrician, had decided that the qualified legal electrician was in error not him and Thumbtack has no control of illegal activity on Thumbtack.com Platform, I can't find and haven't been provided documentation I was responsible to monitor illegal activity on Thumbtack.com Platform.
Thumbtack.com acknowledged and didn't disagree illegal activity being performed by a Thumbtack Pro on Thumbtack.com Platform. 8/10/2023 Thumbtack.com is still profiting selling the criminal leads for his illegal company, the criminal has my $390.00 and according to his Thumbtack.com website page not only is still fraudulent advertising but did a 20,000.00 illegal solar job for a Thumbtack.com customer who I hope doesn't have any issues because he has no construction license or construction insurance as required by Arizona Public Law for any building modifications over $1,000.00.
Glad the criminals Thumbtack and the illegal business Mesh Bros Enterprises are still profiting where I, the Thumbtack Customer have to still have my solar equipment reviewed, my original request, but I was provided financial responsibility of $1,500.00 to pay for illegal activity by Mesh Bros Enterprises. I did not receive services requested and my home was damaged $2,000.00 by criminal activity because IK used Thumbtack.com as opposed to other referral companies where I wasn't unknowingly put in a situation of a criminal approaching me.
I, Marie **, publicly swear this is my true experience and all documentation has been submitted to Arizona Attorney Generals' Office to review my claim of Thumbtack.com Fraudulent Advertising. Thumbtack.com did not inform me prior to my legal agreement with Thumbtack.com. I was giving Thumbtack.com permission to sell my private information to a known criminal. The illegal solar company did not find publicly. I wanted a free estimate for possible solar equipment failure, Mesh Bros Enterprises were only aware of me because I agreed for Thumbtack to sell that private information to Thumbtack.com's Private Professional Network.
Reviewed Aug. 9, 2023
First pro was mean, left a mess, need to hire a second person who is now over an hour late. I will be out lots of money. Never use Thumbtack. The rankings are deceptive and I am unable to review them.
Reviewed Aug. 7, 2023
I hired a pool service "professional" through Thumbtack and it turns out I shouldn't have wasted my money. A local teenager with some YouTube instructional videos would have cost me less and done work of the same quality. This pro would tell me completely inaccurate things about the pool operation and plumbing, add chemicals willy nilly without reading the directions, and then finally installed a new filter completely backwards (i.e. intake hooked up to return). I spent literally thousands of dollars trying to get my pool under control with this guy before finally suspecting I was being taken advantage of. I've had no luck getting my money back through Thumbtack despite their supposed guarantee. Truly appalling customer service.
Reviewed Aug. 1, 2023
Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. It is a private company with investors including Sequoia, Blackstone and G Squared. All them stated above are in cahoots to run a deceptive business geared at robbing Pros of their money. They have no care whatsoever for their unethical business practices. They create FAKE leads to steal Pros money. I’m joining the lawsuit against them. I want my money back. How can these people be allowed to continue to do this without any form of repercussions. I will not stop until they are out of business.
Reviewed July 28, 2023
I was screwed out of a down payment from a contractor I hired through Thumbtack. I filed a complaint through Thumbtack and got no satisfaction from them. In fact, I never heard anything from them at all. The contractors are apparently in good standing with Thumbtack if they pass a background check. There is no requirement to treat the clients fairly. I would expect Thumbtack to act on the client's behalf since they, in effect, are vouching for contractors that come up on their platform. Alas, Thumbtack apparently doesn't care.
Reviewed July 26, 2023
He (it's one guy running this scam) charged my unauthorized cards repeatedly, won't let me delete my info off their site or deactivate my account. The "customers" will pretend to be interested and ghost you - I think the way it works is they get a cut of the lead cost, which has skyrocketed in price, and keep businesses coming back thinking they are getting real leads when they are total actors and scammers. Continuing to charge me even after me repeatedly trying to delete my account and contacting them. Had to close my credit cards to prevent more charges - he's running the charges manually too! Do NOT work with this company!
Reviewed July 24, 2023
I was contacted by a Web Design Company called Web Design Solutionz/Solutions through Thumbtack. The Web Design Company stole $1,197 from me, even after I requested a full refund early on and they told me they would process my refund. In the end more money was taken, and I was never given what I originally asked for and as they have advertised. I actually have nothing to show for the funds stolen, they are keeping my funds hostage and have no intentions on refunding any funds.
Their website is false advertising, and this is a form a embezzlement and a violation of consumer protection laws. If no legal action is in place for these types of people, what are options left? Thumbtack is clueless on what the issue is and think I hired a professional to renovate my home. I don't have a home issue. It is a web design service issue that Thumbtack represents on their site. STAY AWAY FROM WEB DESIGN SOLUTIONZ. They are a complete scam.
Reviewed July 21, 2023
Whoever Thumbtack ALLEGEDLY does background checks on ARE NOT the people who do the house cleaning or the owners of the companies they represent or the people you message and/or speak to. Most of the housekeepers are NOT authorized to work in the United States, most do not have insurance, most are inexperienced, most do not understand or speak English, most all unreliable with zero accountability. Many of these 'alleged' housekeeping companies display 5-star ratings, list their companies as "top pros" with verified reviews -- most of which are lies. One LEGITIMATE investigation into Thumbtack posted reviews -- all which were fraudulent - but Thumbtack put them up anyway. Consumers beware.
Reviewed July 20, 2023
Despite sending numerous photos and emails! They are allowing this inept contractor to continue to remain under their banner. This contractor pocketed most of the money I gave him and used cheap and used material to finish my project in some of the places. I had major work done Roof, Remodeled Porch and papers on the walkway and a gravel walkway. On the porch instead of getting NEW IRON BANNISTERS that I showed them in Lowe's, they found an old rusted Bannister and painted it over with black paint. The rust is coming through and rust is on the steps and new papers. THEY painted over unscraped paint.
The PVC IS BUCKLING. The soffit on the roof is falling off. They didn't fix the roof edge just painted over it. The concrete porch is chipping all over. They didn't even bother to use concrete paint. They tried 2 do a ***0000$ job for 11000$. This what another contractor who I contacted to give me an estimate for repairs. Instead of hauling away the trash from the remodeled porch they stuck all the trash underneath the porch creating a new home for the community rodents. HORRIFIC. I have contacted the BBB AND THE ATTORNEY GENERAL OF MD about this matter and will be filing an MHIC complaint. Do not use Thumbtack. THEY ARE A SCAM!!
Reviewed July 19, 2023
We currently have 150+ reviews with a 5 star rating. Have tried to change our email address now for just over a year and have had to pay $15 a month to keep email address we no longer use so we don't miss anything and get charged. Egregious operations, 0 CUSTOMER SERVICE, get directed to text message no calls, and no one responds to text. Good Luck!
Reviewed July 18, 2023
I used to work with Thumbtack pro since 2017. At beginning it wasn’t bad. But now they’re useless, I spent more than 20k every year. I have all the invoices they charged me. I’m top pro with NO negative reviews. From last year they start tricking pros and just making money from pros. Customer service is useless and not responsive. This app completely turns trash. PLEASE DO NOT WASTE YOUR TIME AND MONEY ON THUMBTACK.
Reviewed June 22, 2023
My name is Chuck and I have a junk hauling business in Tucson Arizona. I started using Thumbtack back in 2019 and they have been awesome until the last few years. They are no better than Angie now. I had a customer book a $50 job and thumbtack charged me $41.99 for the lead and refused to refund my money. I used to get 2 to 4 leads per day and close over 75%. Now I am lucky if I get 2 per month. Whatever you do, do not use this platform.
Reviewed June 16, 2023
I'm a freelance editor and started using Thumbtack in the early days. I have to say they were a perfect platform with impeccable customer service and what felt like a genuine interest in their work. Now, they just take advantage of the pros, they do not care about them, and only care about taking their money. In the last year (just one year!!!) leads for writing and editing services have gone from $15-$21 to $37-$45 — for editing projects, which usually are $125-$175, unless you get a full manuscript, which doesn't happen every day. I went from spending $300 in leads per month, to $900 AND I'M MAKING MUCH LESS MONEY!!!! THEY'VE GONE THE ROUTE OF BIG BUSINESS — SCREW THEIR CLIENTS (in this case the pros). Let's make as much money as possible. What a shame!!
Reviewed June 16, 2023
I wouldn't recommend Thumbtack to my worst enemy. They use FixTman, and they are horrible and unprofessional. Had we known they were going to send "techs" that had absolutely no idea what they were doing, my husband and I would have done this job ourselves. By no means are these professional contractors. I have never seen "techs" look at instructions so confused before. They also came unprepared for themselves, practically begging for water anytime we checked on them. Any professional contractor comes prepared for themselves and don't ask anything of the client. I am pretty sure they just hire anyone that can pass a background check.
It's 3 days into the job, and they have left our Gazebo damaged, unsafe, and incomplete. Now they're saying they can't finish the job. They also didn't use any silicone during the job. It's missing part of the roof. Only 2 anchors used on each foot while 3 holes were drilled. Anchors are loose and not secured to the concrete. This is unacceptable, unsafe, dangerous, and not up to code. Customer service has been anything but that, and have done nothing to make things right. We can't get anywhere with them. This Gazebo was gift to us for our first home.
Now, we're stuck with finishing up the job because FixTman clearly has no understanding of what a job done right looks like. Not to mention were stuck with the damage that the techs made. Save yourself the money and time. FixTman is a scam, and they will leave you high and dry. They are not to be trusted. Do not give them a dime of your hard earned money because they will not work hard for you.
Reviewed June 15, 2023
Thumbtack generates numerous accounts to send false leads (potential customers) to the “pros.” With each generated account, they send one “lead” to five pros. Each pro is charged $30 (on average) for each “lead,” which I have experienced and observed, multiple times and every day I was a member of the platform. This is an extremely deceptive practice and unethical. Customer service is poor, nearly non-existent.
Reviewed June 14, 2023
As a photographer, once you sign up Thumbtack sends so many leads, and immediately sucks money out of your bank account. Most of the leads are fake. So I was watching 30-80 dollars a lead get sucked out of my account for fake leads. The more I tried to stop it, the further behind I got. Getting a refund is impossible, and it is frustrating when you go to bed and wake up with 71.00 taken out of your account for a fake lead, then spend hours and hours trying to get someone to refund it, and days chasing the refund that never happens.
Reviewed June 14, 2023
Bad - they charge professionals for jobs they don't get. I recently posted a job, got a booking, but had to cancel. They charged the professional $46 for the $255 job that was cancelled. This is predatory.
Reviewed June 8, 2023
I would not use this app. I accidentally left a review that I wanted to go back and edit after a contractor and I had fixed an issue. They would not let me do it and the specialist was yelling at me on the phone. We got into a screaming match with one another and the guy just would not budge. Their policy is to never let reviews get updated or deleted. I believe the reason they do this is to have more reviews altogether on the site for its ratings. It doesn’t matter to them that the perception of the reviews will hurt people or businesses.
Reviewed June 6, 2023
I hired a highly rated professional to do a drywall job for me through Thumbtack. The pros broke my toilet flange right off the drain pipe. They didn't tell me and just put the toilet over the hole not attached to anything. The toilet started leaking, duh! It cost me $4500 to have a plumber come out and repair the flange and pipe. They had to drill through the slab to replace the pipe. Thumbtack claims they are insured up to $100K for any damage that is done. That is hogwash! They will not use their insurance to fix anything, IF they actually have insurance. They leave it to the consumer to hash it out with the pro. They false advertise claiming they have insurance on damage. DO NOT USE THUMBTACK. They are not a credible company.
Reviewed June 4, 2023
I started my house cleaning business 9 years ago and came across Thumbtack. In the beginning it wasn't expensive and was very helpful in getting my business going. Fast forward to 2023, I recently considered using this site again. I relocated to another state and restarted my business. Thumbtack charged my credit card over for over $400! Some of the leads were considered "direct leads" so I was charged without even having the choice if I wanted to accept the job. One person directly booked me then canceled. Then I was charged for the "lead" anyway. Thumbtack then claimed they would refund my credits as a one time courtesy. What a joke! What about the other money you charged for non existent leads?! Then you can't talk to a real person. Now they've deleted years of reviews from my account. I will not use Thumbtack again and if you've read the rest of the reviews, you won't either.
Reviewed May 24, 2023
The team at Thumbtack never answered my specific topic related queries, all they send is links to go over. I posted an issue on the reviews that older ones are getting deleted when the new ones came in and they are not even replying to the point and always sends out links for me to go over. Worst customer service.
Reviewed May 15, 2023
This is truly a warning to anyone who would think of using their site. Customer Service is non-existent; the "Pros" are not credible; not licensed and Josue ** of Medford, OR stole close to $2,000.00 from me and the company refused to do anything. They completely ignored all facts and documents. It was the worst experience of my life with any company. I will now be filing a civil action. AGAIN -- DO NOT HIRE FROM THIS COMPANY!!!!
Reviewed May 9, 2023
If I could rate it ZERO stars I would. I joined Thumbtack as a Pro. After 3 leads it was radio silence. It's nearly impossible to get a hold of customer service and after months of petitioning for a refund I was still left disappointed and empty handed. STAY AWAY!
Reviewed May 8, 2023
Steer clear of this. They will take all of your money and ZERO customer service support. I reached out and tried and they didn't care at all. They charged me $46 for reaching out to an opportunity. The client ghosted, which isn't surprising. They likely charged everyone who applied. When I contacted CS about it, they lied and said they would refund it as a one-time courtesy but then they put it as a STORE CREDIT. Their policy states that within 10 days those refunds can be sent back to original payment, but they refused. Scam, scam, scam. Stay away!
Reviewed May 7, 2023
We hired the workmen for many projects on the new 3 family house we purchased for our family to live in. They recommended a non licensed contractor for our roof. He gave a quote $16,000. Rec $8000 upfront the bal on completion, charged 1800 per day for workmen and then still wanted the balance of $8000 we refused. He never completed the job leaving the roof exposed.
Reviewed May 2, 2023
Hired a mover through Thumbtack based on stellar 5-star reviews. The movers were awful! Were late, rough with furniture, broke furniture, overcharged! Because of such a discrepancy in how awful they were and the reviews were all good, I will never trust Thumbtack again.
Reviewed April 30, 2023
I asked before the service for a discount, veteran, senior and/or AARP, got $ 0. I asked for an estimate it was $ 200- $ 225. Then they added exorbitant increase for parts, a 5.0% fee for using taking my credit card (Undisclosed) instead of cash. Then I was presented with a $ 450 bill. Watch out for these guys, I tried to get an honest quote and got a “bait and switch” instead.
Reviewed April 26, 2023
I was a power pro, top rated for 2 years. Had hundreds invested in credits to get leads. Then one day I was banned. No explanation, no reasons, just chopped. So I began the many year long waste of time trying to contact a human for support or any explanation at all. I finally had a long text convo with some dude named Mark who was able to ask the trust and safety team why I was banned. Their answer was “we cannot disclose this for our own security reasons” …what does that even mean? So to this day I still have no idea what I did wrong and they stole all the credits I had. Total dystopian corporate nightmare.
Reviewed April 26, 2023
I have used Thumbtack for years, but recently had my first pro problem. I pre-paid through the website, then, the pro stopped responding attempts to schedule service. The real problem was getting help. The website doesn't provide communication options other than automated texting with no personal input. I ended up just disputing the charge with my credit card company.
Reviewed April 26, 2023
The Good: I hired someone from Thumbtack and he did a terrible job. We send photos of everything to them and they refunded the money we had paid him. That made us super happy, they even deleted his account when they saw what terrible work he did. I was really happy with how they handled it, even though it was a frustrating experience.
The Bad: The problem I'm encountering is that while a company has to verify the account, they don't seem to verify their license. I've met with several people from Thumbtack that said they were licensed but when I asked for the number they admitted they didn't have one. That's super annoying and a waste of my time. If you are going to use Thumbtack, make sure you ask for the actual license number and then look it up to make sure it's valid before you have someone to your house. Protect yourself!
Reviewed April 26, 2023
Thumbtack is not worth the hassle, it's misleading about the cost to pros. I found when I wanted to sign up that there are no fees and it's free to use for pros to connect with customers. Half the way filling my info I get next to "how much is my weekly budget to buy leads",?!! At this point I canceled, no way I'm dealing with sort of middlemen after I found so many negative reviews from screwed pros and some customers.
I'm not wasting my time and money like gambling to get a job due to Thumbtack sends a lead to a lot of contractors or pros to struggle to get a client, who in the end will hire the cheapest. Sounds familiar? The same junk done by Angi and Homeadvisor to rip off the trades pros. No matter what, we'll have to pay for leads but too many of us don't get the job. It's a scam, I would happily join in a class action lawsuit against these companies, besides the leads robbery they steal the trade jobs. To the customers, don't let yourselves to be fooled by Thumbtack, Angi, Homeadvisor and similar crooks. Look for reputable pros with real good reviews, from all social media, it's not that hard.
Reviewed April 25, 2023
I used Thumbtack years ago when they were starting off, now they've become highly greedy and turned into this power hungry and left side support view. I was booted without notice after creating a new profile, they booted me for no reason on why. And they keep claiming I was never on their site, I sent screenshots of it showing my profile deactivated. They went from charge under $3 a bid to over $25. How in the world can you increase this so much?
Reviewed April 24, 2023
I am an electrical contractor Pro with over 20 years of experience, licensed, insured and offer warranteis to my customers. You would think Thumbtack tries their best to keep contractors like me?
1. I clearly stated in my preferences that I don't install security cameras. After a customer requested security camera installation, I declined and asked thumbtack for a refund.. Thumbtack declined my refund request because the customer stated that it is a "wiring installation" and that it fell within my preferences. I then told thumbtack that the customers are clueless or accidentally click on the wrong box at times. If a customer reaches out to a plumber and states he needs a switch installed, the plumber still gets charged for that lead and Thumbtack declines a refund to the plumber.
2. Thumbtack structure for the contractor is set up like an auction. Contractors are auctioned off! It trains customers to look for the lowest dollar contractor. Most of them request/demand free quotes to 5+ contractors where each one pays for the lead. As a contractor pro, you show up in a long list with your competitors where the customer can click a button on all of them requesting free quote. Imagine each click is $60 and customer clicks on 6 contractors in less than a minute. That's $360 to Thumbtack for a job that doesn't even cost that much to do!
3. Thumbtack is UNDERSTAFFED! One week I called 3 times, and waited 1 hour each. Still nobody picks up. They hire aggressive american sales people that call you every day until you sign up. But when you need general assistance, you have to wait for 6 hours on hold and eventually 4 days later someone from India picks up. Their calls are outsourced while they they charge so much for the leads.
4. As an experienced electrical contractor, I can tell you that their fees are not worth the leads, even if you draw the line at the end of the month. they are no different than Angie's list or Home Advisor. Thumbtack is actually following their model. Real contractors do not stay with Thumbtack. It looks like they don't care if contractors are upset, for as long as they can collect fees from them for a short while, they are happy. When they are low on qualified contractors, they'll spend more in heavy marketing later.
Reviewed April 23, 2023
I contacted Thumbtack.com to have a handyman come out and install a window air conditioning unit in the third-floor window. The unit was already upstairs, unpacked, and neatly laid out. This would’ve been may be a 45-minute job that I was willing to pay someone two hours to accomplish, but I never got a response from anyone. This is not the first time. I tried to find a roofer, no one responded. I also tried to find a plumber and no one ever responded. What good is a service if they don’t actually provide a service?
Reviewed April 19, 2023
When you sign up for them as a pro they ask for your bank information for payments reason, they keep sending you direct leads and charge you automatically for each lead but it turned up to be that 90% of those customers work for Thumbtack. They're not real customers, whenever you contact those customers they always tell you, "No. Sorry. We canceled" or "No. Sorry. We found another one" or whatever reason not to hire you, in 10 leads like this they send you 1 real customer just to silence you, it's a company that steals your money in legal way.
Reviewed April 19, 2023
Thumbtack is a waste of money for professionals looking to get leads. Leads are well over $150, and Thumbtack has done no sort of filtering at all. Some common issues:
2.) Fake information, wrong city locations, wrong contact information.
3.) Clients don't even bother responding.
4.) Very bad customer service (almost impossible to get a refund on these bad leads).
As a 1 person firm, I need to value every dollar that I spend, I do not appreciate their opaque business policies and predatory pricing towards Pros on their website. Spend your hard earned money elsewhere!
Reviewed April 10, 2023
I own a painting company. Work was good this winter but slowed down and was looking for a few leads to last until the end of April. So I signed up for Thumbtack.(Ya me.) Within five minutes of setting up my page on their site, I was having problems with the page not save my information and my reviews from customers of mine.. so I called, I guess they have no call center, because I was given a number to text my issue. Okay fine, so I text. I get someone for two minutes then they just stopped responding. So I texted and emailed them to refund what I put in and to cancel my subscription with them. No response. 24 hours later I get a text from them wanting to help. I told them in a text what I texted the day before and emailed. Thank you but no thanks.
So here we are a week later. I still haven't gotten my money back, they did cancel my subscription, but why are they still taking money out of my account.. it is Monday April 10th 2023. I emailed them Saturday about this, I still haven't heard anything back.. bottom line if any contractor has had similar issues or others. I will be filling a suit if Thumbtack doesn't fix this issue. They don't even have to reach out. Stop stealing my money and return what you took. Vent over. ** for any contractor that wants to talk about taking this to court.
Reviewed March 27, 2023
I am a business owner and I had a need for an electrical professional to replace a defective GFCI. I reached out to Thumbtack and they in turn referred me to a company named M's Electric. The electrician named Malik came to my property and completed the job which took approximately 2.5 hours. I thanked the electrician for his work and asked how much I owed. I was told the work was $900.00 for work that should not have cost more than $250.00. I told the electrician that price was significantly out of line. I subsequently reached out to Thumbtack once again and told them of my displeasure with the company they referred to me. Their response was of no help whatsoever. I would caution anyone who would employ Thumbtack to be very careful because it seems that they do not research the people they send to the homes of customers. I would also not hire M's Electric because he will likely overcharge you as he did me. Be careful!!!
Reviewed March 24, 2023
Do not sign up with this company! You will lose a lot of money if you are a pro. Thumbtack charges you for everything! I tried them out for 2 years and extremely disappointed! If a customer said no Thumbtack still charges you. Can you imagine how much money adds up if you have 50 people saying no? Some customers great. 2 accounts. Husband and wives and I get both leads!!!! I have to pay for both! Thumbtack is terrible!!! Run.
Reviewed March 22, 2023
A Bathroom renovation lead goes for $150. Then the customer contacts 20 pros. That’s $3K on one lead. A deck repair lead goes for about $175. Customer contact 5 pros. $875 on one lead. America's backbone is bleeding out and is all thanks to Thumbtack pro support of its very owners. Families, small businesses, start ups, entrepreneurs, everyone ripped off their American dream because of negligence and mismanagement. Do not ever do business with this company. Thank you.
Reviewed March 15, 2023
I see a lot of reviews on Thumbtack from customers that hired a pro. People come to thumbtack and 9 times out of 10 choose the lowest bid. Then they complain about the service? I was on Thumbtack for years as a top pro. Along came the lowballers. You all think someone who has been in their trade for decades is just ‘overcharging’? And that rookie doing it for 1/3 the price is the right one then you complain about the results? Good pros hate thumbtack. We don't let customers lowball our services, and we are not gonna sit around and waste hundreds of $ on leads that just turn around and go for the cheapest deal. Keep this in mind, no real pro is gonna be on thumbtack, or wants to deal with bottom of the barrel clients. Do better people! You all carry around $1000 phones, buy those $8 drinks at Starbucks but won't spend $200 for 2-3 hours of someone's labor that they worked half their lives to get good at?
Reviewed March 14, 2023
Reviewed March 13, 2023
I will never use nor recommend Thumbtack to anyone. You have to pay a fee to get someone to come give you an estimate for the repair. This is underhanded and dishonest! I wouldn't trust them if the service was free!
Reviewed March 8, 2023
Charged for bogus requests. This site is a cash cow. How it is allowed to continue is beyond anything I can imagine. They don’t refund even when it’s a scammer you pay for every lead. My husband pays 22.50 per lead and the scammers can ask as many people as they want. Sometimes we see up to 5 and Thumbtack gets the money from each of the contractors. Do not use thumbtack!!! We are DONE
Reviewed March 8, 2023
Thumbtack use to be great a year or two ago when you only paid for leads you won. Their new system for lead payment is awful. Save your money. You will pay for an ungodly amount of crappy low paying leads.
Reviewed March 7, 2023
Archaic Software/ Incompetent Support/Overpriced, Poor Quality Leads. As a Thumbtack PRO (versus customer) I have found the software application to be quite dated with limited features, functionality, and system enhancements over the term of my use. The helpdesk is ineffective, often not knowing how the software works themselves, or just making up contradictory support so they can close a ticket. The price per lead continues to rise, while number and quality of leads decline. Their policy to reimburse unresponsive leads (did not read PROs response, did not answer phone or text messages) is not honored. I have been a Thumbtack PRO for 5+ years. I am at my wits end. It never ceases to amaze me - the gap between company valuation, founder adoration, and the reality of actual, effective business operations.
Reviewed March 1, 2023
I had work done by organizers, cement contractor, etc on here. All HORRIBLE. They aren't real contractors. The organizers and unpackers are a joke. I spent thousands of dollars because I'm disabled and everything done inside and outside of house looks awful. I even called cement guy back. Never showed up to fix ramps that were poured. They are all crooked etc. I would never ever use anyone off of this company. They are awful.
Reviewed Feb. 28, 2023
We have had a significant negative ROI through using Thumbtack (we're a top pro). We're paying a minimum of $20 a lead - each of which is sent to a minimum of 4 other professionals. Even for $60 leads they'll send them around as much as they can so that they can grab as much money as possible from contractors. Most never respond or "someone already came to remove it" within 1 minute of them posting it. Takes 30 minutes+ to get ahold of them over the phone, and support won't refund you. Stay far away from this greedy business.
Reviewed Feb. 25, 2023
This advertising site, shouldn't be allowed to exist. They advertise scammers, thieves, thugs, high robbery contractors, most of the contractors have no state or federal license, no certifications, no idea of how to do things right. This site is great for scammers to take advantage of seniors, and people that don't know better. Thumbtack should make sure the contractors they advertise on their platform are background checked, have state license and are insured contractors, legit small businesses, in good standing with the state and local agencies. STAY AWAY!
Reviewed Feb. 24, 2023
I've been a client for 4 years on Thumbtack. This page is great page to find new customers. But since a few months some of their leads start to fake like some of their competitors. And their refund policy have changed. They don't refund you anymore for these fake leads.
Reviewed Feb. 17, 2023
I don't even understand how this company is still open. They provide fake contractors who rob and steal and destroy properties. When you file a claim they hide. The red headed owner Marco is failure!! Hope you read this ceo!! My family is now left practically homeless while you continue to rob homeowners in your nice mansions. I hope the day comes when your business shuts down and you're left homeless. Karma to you!!!
Reviewed Feb. 14, 2023
I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one.
Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. TOO BAD THAT WAS A BOLD-FACED LIE!!
The contractor did in fact destroy the countertops! He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor.
So I naturally tried keeping my calm and reaching out to Thumbtack. I spoke with a friendly rep who (yet again!) assured me they could and would help remedy the awful situation. I sent tons of pics/videos of the before/after countertops. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Thumbtack IS AN ABSOLUTE SCAM. The "Pros" are nothing of the sort. DO NOT USE, YOU WILL REGRET EVERYTHING!!!
Reviewed Feb. 13, 2023
Our company began with Thumbtack just about when they started. Back then they were the best thing since the old saying "Sliced Bread". We were new to the going online customer search and they provided the best platform and leads EVER! This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do.
Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. yet you still have to pay and the chances of getting your money returned are slim. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. Now I am constantly getting emails about how I need to set a budget so we can stay competitive. If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. Think about it.
Reviewed Feb. 10, 2023
I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. NEVER USE THIS BUSINESS. It is a scam!!
Reviewed Feb. 7, 2023
It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). Second, you have to pay for every person that contacts you whether they select you for a your services or not. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost.
So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor.
Do yourself a favor and just don't. It's not worth it. These people will scam you. They will steal your money. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. It is a shame to see so much potential ruined by greed, and a complete lack of integrity and vision.
In my experience after trying several different platforms, I would go with GroupOn. GroupOn has its drawbacks too but overall it's worth it. They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. SO, it's in their best interest to get you real customers instead of having fake ones hit your account to generate more revenue (like Thumbtack does). Because with GroupOn, they don't get paid unless you get paid. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not.
Reviewed Feb. 6, 2023
Thumbtack introduced me some contractors to do the exterior painting on my house. The contractors promised to finish the job in 1 week. I paid them 100% of payment they asked for. They did not show up. I waited for four weeks till I cancelled the order and asked for a refund. The contractors disappeared and refused to refund me. I contacted the construction contractors board (CCB). The CCB told me the contractors had no license to operate. I contacted Thumbtack. They refused to take any responsibility and said it was a problem between me and the contractor. Thumbtack is full of scams and corrupts. AVOID THEM.
Reviewed Jan. 31, 2023
I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. No help from them if you have an account issue.
Reviewed Jan. 27, 2023
I am a Pro Provider on Thumbtack and have been with them from almost the beginning. I had hit and miss luck with them. Some contacts are legit and others not so sure about. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. Out of the number of direct leads that come to me 1 in 10 are legit. The others are fake or something else. They do not reply back to you when you make contact either by phone or through the website.
Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. The amount of money that is wasted with Thumbtack is huge and I am over it. No more money into the pockets of their shareholders.
Reviewed Jan. 14, 2023
All leads on Thumbtack are fake with fake phone numbers and addresses. Seriously all leads are fake. If you are a professional don't bother with thumbtack. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers.
Reviewed Jan. 6, 2023
Effective Jan. 2023. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. Their website doesn't make it easy to connect with them via email either. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. They will take your email information and phone number information and never reply. I think they do this to sell your contact information.
I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. This is a not a reputable online business.
Reviewed Jan. 6, 2023
I was just charged over $235 for 3 identical leads that were scams. Similar names of a potential customers asking for an estimate for our services with the EXACT same phone number, same scope of work and add-on services, same replies through the messenger on the website and the person sent the same broken English texts to our business phone asking us to follow up with someone via email.
Thumbtack refused to refund but also only gave a credit for 2 out of the 3 scam leads which is to be used on future lead fees ONLY and the 3rd scam lead was refused even a credit which was $89! Most likely there is someone working for Thumbtack creating this scam leads to generate revenue for the company since they state they do not give refunds but only credits which is money they get to keep anyway going towards future lead fees.
Reviewed Jan. 4, 2023
This company charges astronomical prices to talk with a person who is also talking to other "pros" (your competition). Keep your money and put it toward other forms of marketing. A client looking for my services costs me as much as my services themselves cost and I may not even get the job.
Reviewed Dec. 31, 2022
DO NOT TRUST THESE PEOPLE! Be extremely careful, especially with their junior attorney Matthew **. Do not trust him. He called me on September 20 and asked whether I would provide him with certain specific research we had completed on spec. We stipulated that the particular research he wanted me to provide Thumbtack with was worth a very specific sum of money for his company to have. I always insist on a written agreement but he assured me it would be unnecessary. I said, "Matt, Do I have your word of honor?" He replied: "Absolutely, Steve. Do not worry."
I proceeded to disclose the research results to him. He then proceeded to disappear. Could not reach him on the phone or repeated polite emails. Only when I contacted his boss on December 19 did he send me a totally laughable, lame and absurd email that he decided not to do business with my firm because he didn't like the tone of one of my emails in which I had simply asked him for an update and reminding him he had given me his word. In short, based on these facts, they simply stole my valuable research. I don't like to write negative reviews because I try to give the other side every opportunity to rectify a situation. I did that to Thumbtack but they continued to ignore me. Only then, did I submit this review. DO NOT TRUST THEM.
Reviewed Dec. 22, 2022
I hired a contractor (Ultimate floors - Fort Lauderdale) in Thumbtack trusting he had a license. He damaged my entire property, I ended finding out he wasn't licensed and insured. I reported Milano ** to Thumbtack, sent them his citation from the county where he is considered guilty by working without a license and Thumbtack removed him. Two weeks later they reinstated him. Thumbtack terms clearly say that contractors must be licensed to be on the platform, but they don't care about it, they want the most contractors possible to receive their commission while customers are damaged. I'm really considering to open a class action lawsuit with everybody who was damaged from their breach of contract to their own terms and conditions. Their money back guarantee is another joke, don't expect to be protected by them.
Reviewed Dec. 21, 2022
Working with Thumbtack Pro was a thoroughly disappointing experience. After signing up with Thumbtack Pro, I can honestly say I have had a terrible experience and do not recommend them for other service providers. Not only are their services extremely expensive, the customer service is below par and the leads provided were of extremely poor quality. Hold times for a customer service representative are well over forty five minutes. Customer service is outsourced and escalating to management does nothing additional but get you a prefabricated email. In addition to the fake leads that come through, I was particularly shocked by their refusal to refund any of the funds paid for their services even after repeated requests. In my opinion, this company does not deserve anyone's time or money and I cannot recommend them in good faith. For these reasons, as well as many others, I do not recommend Thumbtack Pro.
Reviewed Dec. 6, 2022
I am an independent contractor who has provided services for many small business like sales and marketing to name a few and also own a small business. In the summer I opened and verified my brands page on Thumbtack (JW Marketing Agency) however did not attempt to use until recently because I didn't have enough funding so I was getting jobs through other platforms. On November, 28, 2022 I decided to turn my targeting on and added my Capital One card, and they automatically deducted $195.00 from my card, when I went in to check I couldn't access my account because they deactivated it instantly. So they stole $195.00 then lock me out. Therefore, I didn't benefit from the $195.00 they took because they locked me out and don't even know what lead they got or for what.
This is the first issue!! Then prior to my issue, I pitched Thumbtack to a client for construction leads (Caleb Renovation Corp) and got 2 accounts deactivated instantly. I spoke to the account manager who was supposed to help me with setting up everything and explained how 3 accounts one under my name and social and the other one under my clients gets deactivated.
He made me aware that my phones and computers are linked to a previous account which I guess after I quit that company became delinquent (Wondecor, LLC). My biggest issue is how can their systems link my phones and devices to this company which I resigned from September 2021 and have nothing to do with their issues since I am not an owner of that company I was simply helping them out for a couple of months and their systems can't track that I had no involvement since September 2021. I am not sure when that account became delinquent but definitely know it happened after I quit. Therefore, their investigation should be more thorough.
Second big issue is that how deep does their background check go, because apparently this former employee is on Thumbtack with verified account, which his wife verified and most likely opened from her phone. Wouldn't your spouse come up in a background check? I was a former employee which my W2, resignation letter could prove. I am appalled I am being punished by Thumbtack while the people who committed the act are under another name benefiting from their services. I want my money back and I will go through great lengths to get this fixed because it is unfair to me and the clients I currently service.
Reviewed Nov. 17, 2022
I am a Tutor, I receive "Direct Leads" through Thumbtack, from people who did not send me a request, didn't want my services, didn't know they had sent me a request, didn't even look at my profile so they didn't know how much I charged; Thumbtack charges me almost $50 for that "Lead". When I requested a refund, Thumbtack REFUSED. Thumbtack tells the Pro's that those are direct leads, charging us a huge amount each time, but it is not true. I have now contacted several of those "leads", who didn't even know they had sent me a request.
Thumbtack asks for a minimum of a $150 to even get a chance to be "seen", then a minimum of $49/50 weekly will get us these "Leads", but if the weekly amount is too low we get zero inquiries, TT still keeps the money they have retained, with no profit for the Pros, and constant automatic recharging the $150. I have now stopped reloading my account, but they keep on sending me "Leads" that don't respond and go nowhere, but now they're telling me If I don't reload my balance, I'll be charged anyway, one lead at a time, using my card on file. They just charged me another $48. I feel like a hostage in this site now. They take the money even when you are not reloading your card. I have been with this company for about 12 years. They've changed, they're horrible, they don't even have a working phone number to ask them to stop, and they don't refund you unless you report them to the BBB.
Reviewed Nov. 14, 2022
On September 27th in the morning I deactivated both my accounts with them. They then been proceeded to charge me for September 27th in the afternoon, the audacity to charge me on November 4th again and now on November 14th they've charged me again!! These cases in November I never even got any leads cuz I can't get in cuz both the accounts are deactivated. This is not a company I would use if I was you. I'm having to go to the Better Business Bureau, dispute it with my bank and now I've gotten my lawyers involved. Where in America are you allowed to charge people for services when they clearly sent you emails, deactivated their accounts and told you they do not want to deal with you anymore?!!
Reviewed Nov. 9, 2022
I registered on ThumbTack as pro. They charged me $170 from my card without my knowledge for a lead that didn't meet my target preferences. I put in my settings that I only work remotely and only with commercial companies. Thumbtack sent me a lead that wanted me to come to another State and do work for the church. The problem was also that the lead would not contact me and I couldn't even get in touch with him. I was denied a refund for the lead. I intend to sue the service with a class action lawsuit. If you are also cheated by the service, then join the group **.
Reviewed Oct. 31, 2022
An account was created with this company by someone other than myself and my credit card was used without my authorization. When I noticed the charge and called to get more information, they have no live people to speak with. The chat service is bots and emails take 5 days or more to receive a response. Through email they proceeded to tell me that they can not speak to me in regards to the account because I am not the account holder or creator. I explained that's why I am contacting them because they charge my personal credit for $200 without my authorization. They said that the account holder must call to take care of it but I do not have access to whoever opened the account and used my card.
I have been battling this through email for over 4 months now and get nowhere. My bank disputed the charge but Thumbtack fought it back hard and said they have a zero refund policy as outlined in their terms. It's amazing how fast they were to handle the dispute of charges but take their time in responding to me. I will not rest until this company is exposed for their lack of integrity. I'm not the only one who has been stolen from. What company will accept money from a credit card not in the person's name and then disputed it when the owner of the card tries to resolve it? They refuse to speak with me at all now and are just stealing my $200 which apparently the person who opened the account didn't even get anything either. Run far away from this company if you care about privacy, integrity and customer service.
Reviewed Oct. 27, 2022
I hired a "pro" to install wallpaper in a bathroom. I trusted that Thumbtack had verified the owner of the business, and that it was a legitimate business. It was not. The person I communicated with was not the owner, nor was it a real business. The pro did a job a 5 year old could have done. I filed for the Thumbtack guarantee, and Thumbtack refused to honor it. I'm out $550, plus $100 for the wallpaper. And it's going to cost me almost $1000 to fix the mistakes. Thumbtack is absolutely a company that cannot be trusted. DO NOT USE.
Reviewed Oct. 26, 2022
This company charges you for leads even if you don’t select them. Then the leads are sold to 15 different contractors. Sometimes even a hundred. They have designed this company to master taking free money for computerized email leads generated from large marketing budgets. These people aren’t contractors and need to stay out of our industry.
Reviewed Oct. 18, 2022
We used Thumbtack to find a landscaper. Short story, it was a fake business who tore up our lawn, took our money, never finished the job, and then vanished from the site. We asked Thumbtack to reimburse us, and they said show pictures and get quotes from three other firms to show that their cost was reasonable. We did that, and Thumbtack told us too bad, they weren't going to do anything about it. I would strongly avoid this site/service. #thumbtack
Reviewed Oct. 16, 2022
I have used Thumbtack for my business since 2016. I found the platform to be very helpful in building my business and now have 145 reviews left from 178 hires. All of my reviews are 5 Stars. Nothing below that. I was also pleased to be the only provider of service in my area when I first started. It wasn’t long before other professionals signed on to Thumbtack. I really wasn’t concerned with this at first, but I then noticed that some of these folks were claiming territory which would require them to drive 2-3 hours (one way) to do a job! It’s certainly understandable that such people will attract more business because they are willing to travel so many miles. My problem here is that Thumbtack does not take local businesses into consideration when ranking their pros. I currently have three profiles listed above mine who live more than 100 miles away from the area. I would think local business would be a priority.
Thumbtack does give professionals the opportunity to state their credentials. One of my competitors (always listed first) had one year of experience and does not give any credentials! Due to his lack of experience, he charges a much cheaper rate and claims territory as far away as 160 miles! It’s quite clear that anyone who is looking for a service will be attracted to a cheap rate. His reviews are pretty good, but less than 50 percent of his hires take the time to leave a review. Thumbtack does give some pros the opportunity to include their license/certification. That option is not available in my field, so I had to go to great lengths to list all my certifications and credentials. My rate is higher than some, but it falls within the average of any pro who appears on the list. I only mention this here because there are customers who will actually dig deep to find out just how qualified a pro is before hiring them.
Here’s the most important part. Thumbtack had a badge it gives to pros who meet certain criteria called “Top Pro”. That badge appears at the top of your profile page. It gives the clear impression that a professional upholds the highest standards. It is also obvious that a customer will see this as a positive when considering who to hire. Thumbtack made changes to their Top Pro criteria earlier this year which has now resulted in the removal of my badge after having that credential for over two years. I had a steady flow of leads before the change was made. I have not had a single lead in three months because of their change with Top Pro.
I have written countless emails and spent hours on the phone with them over their unfair way of ranking professionals. I have more than met the criteria for having a better ranking. The reps I have spoken with over the years have all agreed with me and assured that they would “pass this information along”, but nothing is ever resolved. While I don’t expect any more leads from them, I do plan to keep my account active. Customers in my area who use Google will still see my stellar profile, so that’s a good thing. Please use caution if you are considering using Thumbtack. It’s a good thing if you are willing to offer a low rate for your service. It’s not a good idea for those professionals who maintain a successful business, but are unable to include your license/certification due to a platform that does not recognize your field of work.
Reviewed Oct. 11, 2022
Do not enter your payment information!! Though I did not get charged yet. I signed up for landscaping services. I did get a response from a company called Lawnscapes. After I signed up from them I continued to get texts from other landscapers that they were coming to do the work. Every time I tried to respond the website did not send my response. So I sent a request for site Support only to learn that even though I had selected my vendor somebody from Thumbtack needed to connect us. This led me to be very suspicious of thumbtack.
Now I have worked in property management for many years I found this suspicious. Thinking that I have connected with the company that would be doing my work only to find out thumbtack is in the middle fielding all activity between me and my landscaper. If they’re going to do this they need to do a better job for both the customer and the landscaper. I immediately canceled my service. Only to continue receiving texts from landscapers. I did receive a cancellation email from Thumbtack. So I went back and canceled again and deleted my information and I hope that’s the last I hear of them. This felt like trying to cancel your AOL account back when there was DialUp. They tell you you’re canceled and then bill you again. DO NOT ENTER YOUR INFORMATION ON THE WEBSITE!! They are affiliated with other home improvement websites and sell your information!!!!
Reviewed Oct. 11, 2022
I will never ever use this site ever again … I was hoping to find professional business people that I could choose based on reviews, but this site has been nothing but extremely disappointing… I found an alterations person whom I thought was good (and I gave her a good review) but then, after I wore the bridesmaids dress at my sister’s wedding, I realized she didn’t put a snap at the top of the dress, so it didn’t even button?! After that, I used a wallpaper company who did a great job however said it would take 2 1/2 hours, the job maybe took 30 to 45 minutes total and I was charged $650. Lastly the cleaner I used spent eight hours at my house cleaning a 2400 square-foot place and I found that my bathroom rug was left damaged, my bathroom sink faucet was left damaged and somehow in 8 hours time they didn’t have time to make my bed. Never EVER EVER use Thumbtack, they SUCK!!!!
Reviewed Oct. 3, 2022
Not at all impressed. Very limited in recommendations. So far every one they have recommended are either not worth hiring, overpriced, or can't even show up for an estimate. I had one AC repairman try to charge me $250 for a $15 part. I don't recommend their service at all. Another installer first said he was unavailable due to a wedding, then a week later said he was unavailable due to a funeral that overlapped the wedding. Couldn't keep his stories straight. Instead of just saying he wasn't available after he asked me to suggest another time.
Reviewed Sept. 12, 2022
Do not use this site. I learned the hard way that any old company or person can sign up to be on Thumbtack. There is no real vetting. After my experience, I'm starting to think this site is a total scam. I had an issue where I posted a review for Company A, but it was actually Company B that came to my house. Because my partner and I both were working to find a contractor, there was some confusion and I left a review for the wrong company. Whoops. Easy to fix? Wrong. I could not delete or edit my own review. Really? That's certainly inconvenient. So I emailed them with the error.
I've dealt with two customer service reps (one supervisor named Jeff) that have told me that due to their "integrity" they cannot remove the review. As I said to them, what kind of integrity is it to leave up a review for a company it doesn't belong to? This is false and untrue and should certainly be removed. My review is up there in error, hurting the wrong party that it is attached to, yet Thumbtack will not intervene and make it right. How awful is that? This is Thumbtack's definition of "integrity," apparently.
After doing more homework, I realize the Pros pay so much money for leads (just your clicking to connect with them charges them), which it translates into higher prices for the customer. The way I see it, this company is out to get everyone's money and doesn't care about anyone involved. Do yourself a favor and do not use this site. It appears to be a burden to everyone involved.
Reviewed Sept. 7, 2022
Beware... Thumbtack might be good if you use them and do the jobs they send you leads on, but Beware!!! They charge you for sending you leads even if you don't use them. I tried to not even click on them and they still charged me. Customer service is not good and they are very hard to get ahold of. Every time they zapped my account I felt very ripped off!! I just deactivated my account and will look for a more honest company to get leads from.
Reviewed Sept. 6, 2022
First time using Thumbtack. This time for house cleaning. Specified it was for deep cleaning from 2pm to 6pm. Pleasant workers came but said had to leave after about 2 hours. Said had another job. I examined what they had done and they corrected the problems. Should have done more as I found they had not cleaned the hardwood floors and other issues. They didn't know it was for 4 hrs and a deep cleaning and didn't bring the proper equipment and supplies. The owner "Pro" and I exchanged some heated text messages. Showed him the evidence in a photo. Offered to pay $120 vs $240 for a half of a job. He refused. I have tried to find a way to contact Thumbtack customer service. Apparently doesn't exist. DO NOT RECOMMEND.
Reviewed Sept. 5, 2022
I got a lead from a customer for a 1000sq ft to 1500sq ft for $84. I contacted the customer turned out she made an mistake, she only need to repairs a piece of vinyl that came off. I contacted thumbtack support service requested a refund. They refused and said it is not eligible. This is not the first time they robbed me. I would not recommend them for contractors.
Reviewed Sept. 4, 2022
I hired luxe moving (Alex **) through Thumbtack, luxe robbed me, damaged my household goods, took a nearly week detour arriving at my destination without contacting me, wouldn’t refund me what they owed me. So thumbtack was doing a mediation to no avail as Alex was not responding so they removed his company from their site. Then after the fact Alex responds, and they add him back???? Then thumbtack blocks ME? LOUSY people, lousy service.
Reviewed Aug. 30, 2022
I signed up for their $200 program. I immediately saw that the leads sent to us were too broad, and we were unable to even perform the work requested. I contacted Thumbtack immediately and was told it would be refunded. They continued to send irrelevant leads and charge me. I had to dispute the charge with my credit card company.
Reviewed Aug. 27, 2022
From the start, joining Thumbtack has been a nightmare. From technical problems accessing my account to paying for "leads" that didn't fit my preferences... When I was able to respond to a "lead", I wouldn't get a reply back from them. Makes me think that these aren't real people. When you ask for a refund, your credit card is not credited. They give you a credit on your account, which does me no good if I am not getting legit leads that fit my preferences. I'm done. What a waste of my time and money.
Reviewed Aug. 25, 2022
I signed up as a Pro on this site, then deactivated my account because the charges are very high. Every time someone contacts you (CONTACTS, not HIRES), you are charged a fee. I am getting multiple emails now since my account has been deactivated, and I am unable to delete my account or ask for it to be deleted online BECAUSE it is deactivated. As a customer, I hired someone from this site, and they were AWFUL. I'm going to have to hire someone else to do the work, because this individual charged twice the normal charge and was very condescending on the service call. NEVER AGAIN.
Reviewed Aug. 24, 2022
Thumbtack Professional repaired some broken tiles on the back deck/pool deck of my home. The outdoor tile is discontinued so I had to try to salvage the damaged areas. While the tile appears to be repaired correctly. The grout does not match the existing grout. It was left the raw grey vs terracotta like the rest of the deck. I did not notice it until he left. I contacted the owner to discuss it. I found out the worker charged me $900 but told the owner he charged me $600. He did a terrible job and stole $300 from me on top of the sub-standard Job. The owner said that he would do something about this. So far nothing.
Thumbtack customer service got involved. They ask for documentation to support the claim. I supplied the payment support and texts from the Garry Pavers. After 2 weeks of research they decided that they would not honor the money back guarantee. Just marketing smoke and mirrors. If something goes wrong, don't expect them to do anything to resolve it. Use ANGI.
Reviewed Aug. 24, 2022
I have been a Thumbtack Pro with this organization for several years. I recently had a young lady who booked limousine service with my company for a July wedding. During the month of May she emailed me on the THUMBTACK platform and states she was canceling the wedding and she could not go through with it. I immediately attempted on several different occasions to reach out to her to find out what was going on and never received a phone call back.
The next thing I find is a "1" star review with her stating that my company took her money and did not show up for her wedding. I immediately disputed it with Thumbtack and of course you cannot get someone live on the phone unless you're paying for that service. But I was told that the review stands because it was her personal opinion on her dealings with my company and that she did not violate any of THUMBTACK'S policies. Although they saw the proof in black and white on their very own platform. This young lady bought herself a lawsuit and if you're a business owner thinking of doing business with Thumbtack, they were excellent when I first started with them, but in MY OPINION nothing more than a total scam and rip off at this point. Spend your hard earned marketing dollars elsewhere. I am having tremendous success with Google Ads.
Reviewed Aug. 20, 2022
I filed a complaint with the Better Business Bureau regarding this issue and I rejected Thumbtack's response because: It is a non-responsive answer that did not address my concern. The answer actually SUPPORTS my complaint that contractors should NOT be charged for a so-called "lead" where the customer NEVER responds. Thumbtack wrote: "Customers who have projects or jobs that match your targeting preferences that you entered into your account can reach out to you to learn more about working with your business. When this happens, you are charged a lead fee. You're paying for the value of being connected with a potential customer — whether or not you're hired."
My complaint to the BBB had nothing to do with not being hired. I accept the fact that some customers who contact me will eventually choose another contractor. My complaint is about those customers who NEVER contact me in the first place, despite a standard four attempts on my part to connect with them. In that case Thumbtack is STILL charging contractors a fee and REFUSES to refund that fee.
NOTE that Thumbtack said customers can reach out to contractors, and when this happens, you are charged for that lead. What was left unsaid is what happens when a customer does NOT reach out to a contractor. We should NOT be charged for that so-called "lead" then. Because that "connection" with the customer NEVER HAPPENS because the customer NEVER responded, then the contractor should not be charged a fee. THAT is the issue that Thumbtack refuses to address, and is a major reason why it and other similar services have such a high contractor turnover. If Thumbtack ignores this complaint and refuses to issue refunds where a customer NEVER responds to multiple attempts at contact, then I too will be quitting its service.
Reviewed Aug. 19, 2022
Been on Thumbtack for 3 years and it has definitely gotten worse. The leads are always under the wrong category. Even if you respond within 1 minute the potential customer already has another contractor on the way. They are criminals. I tested it and contacted my own business for a maintenance (20-30$) and they charged me for a new install lead (70-80$). If you own a small business do NOT let this company steal your money. They do NOT give credits back for bad leads like they used to.
We're sorry to hear that your experience on Thumbtack has changed, that's disappointing. We'd be interested to gather more feedback from you about preferences and the types of leads you're receiving that don't match the services you offer, so that we can make improvements. Please let us know more by emailing us details at firstname.lastname@example.org, you can also get in touch with us by texting 415-299-6398, Monday through Friday, 6am to 6pm MST.
Reviewed Aug. 15, 2022
Thumbtack's policy states that leads not consistent with pro's preferences, problematic leads will be refunded to the pros. However, we are charged for leads that Customer admitted in writing that he made a mistake contacting us, as he didn't see that we charge an on site estimate fee of $50 which is labeled next to our company logo. I can provide images if uploading pictures is allowed. Thumbtack supervisor replied to us that the customer decided not to proceed with us because he changed his mind, which is a blatant distortion of the fact, given the customer admitted in writing that he didn't see the on site estimate.
Further, Thumbtack doesn't refund any leads if the customers never reply to pros, claiming they charge these non -responsive leads because they did advertisement for us. Google Ads charges $0.02 per click on business website. In comparison, Thumbtack charges around $60 for each lead, which is 3000 times of Google Ads advertising fee, astonishingly overpriced. Therefore, I do not recommend Thumbtack.
We're sorry to hear that this was your experience on the platform. You can review our full Refund Policy here: https://help.thumbtack.com/article/refund-policy. While we can't guarantee that every lead will result in a hire, we encourage you to follow up with unresponsive customers and determine if they're interested in your services in the future. When submitting a refund request, you should have the option to add attachments if needed. Thank you for taking the time to share feedback with us.
Reviewed July 18, 2022
I have the Thumbtack Pro app and I was already unhappy that they charged me for two leads they called me with, I replied and they didn't respond anymore and now they charged me 2x $34 for two leads that sent me the job and I didn't even go in to see what it was, nor to call them, they just discounted $34 2x FOR NOTHING and now they don't want me to refund the amount, it says it's not compatible with the service there. I WANT MY MONEY THAT WAS SIMPLY THROWN IN THE TRASH.
Hi Isadora, you can review our full Refund Policy here: https://help.thumbtack.com/article/refund-policy. We want to fully understand your concerns and help however we can, you're welcome to email us at email@example.com.
Reviewed July 13, 2022
Thumbtack misleads the customer by putting a base price and allow you to believe that is what the company charges. 9 times out of 10 that is the service call fee. They put businesses with lower ratings and bad reviews before those with perfect reviews and great customer reviews. Their customer service leaves a lot to be desired. When you try to get a breakdown of their fees you get the runaround. Not a refund or even a reasonable explanation.
Hi Michelle, it seems like there may be some confusion about pricing and search results. You can learn more about search results and ranking here: https://help.thumbtack.com/article/my-rank-in-search-results. Pros with quick response times, complete profiles, and fully explained pricing appear first in search results. If you still have questions about pricing and refunds, please email us at firstname.lastname@example.org or text us at 415-299-6398 Monday through Friday, 6am to 6pm MST.
Reviewed July 10, 2022
Thumbtack provided me with a list of service providers of which one had a 4.9 rating, one that was unavailable and the third had a low rating. The one with the 4.9 rating continued to cancel the appointment at the last minute to an ungodly hour - the service provider wanted to start the project after 8 pm. I have no way of leaving a review for this service provider and to call Thumbtack. How do we know the FixTman LLC’s rating of 4.9 is even true? I would have given them a zero rating and as such Thumbtack a zero rating too.
Hi there, review ratings are calculated based on the reviews left by customers that worked with the pro, you can see all of this information on a pro's profile. You can leave your own review based on the interaction you had by following these instructions: https://help.thumbtack.com/article/review-a-pro. If you ever have any outstanding concerns with a pro on Thumbtack, let us know here so that we can help: https://help.thumbtack.com/report-a-concern.
Reviewed July 6, 2022
These two gentlemen spent about 20 min parking and complaining about parking. One was openly hostile. The grass looked chopped, not mowed. They did not have an edger. Neither of them were competent in English. Thumbtack does not follow up and seems to have no mechanism for customer feedback. I spent a lot of time trying to tell them just how bad these two were because I did not want Thumbtack to send these two to anyone else’s home. I checked about a week ago and they are still working for Thumbtack.
We're sorry to hear you didn't have a good project experience. Pros are not employed directly by Thumbtack, but we do want to step in if there are concerns. You can share feedback about your experience by writing a review for this pro: https://help.thumbtack.com/article/review-a-pro. If there's anything we can do to help, please follow this link to share more details: https://help.thumbtack.com/report-a-concern and our Trust and Safety Team will get in touch with you directly to help.
Reviewed July 4, 2022
We own a business and have been using Thumbtack to get leads. We are charged over $100 weekly for "legitimate leads" but we often get suspicious leads that don't even read our response to their inquiry. After using them for 2 years it's pretty clear they create fake leads to charge you hundreds of dollars a month with no chance in assisting the client. We have an A+ rating and a Gold status profile, meaning we have filled all the content out, are professional, contact every "lead" and have a perfect review score from our personal clients. When we ask for a refund for fake clients they prevent it by redirecting the request to a completely different dashboard. They should be inspected by the BBB and closed down. They're predators of local legitimate businesses.
Hi, we're sorry to hear you haven't been satisfied with some of the leads you receive on Thumbtack. We work hard to ensure that the leads on the platform are legitimate. When users report concerning leads, we are quick to take appropriate action. When a lead doesn't respond, that doesn't necessarily mean the lead is not legitimate. We encourage pros to follow up with customers after their initial message, in case the job details have changed or the customer has found someone else.
Reviewed June 27, 2022
I have been a Thumbtack Pro photographer for over a year. I reported over $35K gross income just from Thumbtack on my last tax return. BUT, I pay around 50% of my Thumbtack income back to Thumbtack for weekly leads. So my net Thumbtack income was closer to $17K. Why? Well, about three quarters of my leads turn out to be duds. They were looky-loos with no intention of booking, they were new competitors trying to sus out the market, they were fake leads (yes, I've often suspected this), or they booked a competitor and just ghosted me instead of telling me they went with someone else after wasting my time communicating with them about their project.
Thumbtack pretends that they guarantee the quality of their leads. They assure you that every lead comes with a phone number but even when I've determined that the phone number is a fake and brought that to their attention, they don't automatically refund me. Also I often pay for duplicate leads. I contest the lead, Thumbtack makes a pretense of checking it out, then because there's a comma on one lead but not on the other (no kidding) they kick it back and tell me it doesn't qualify for a refund under their policy (they always have a link to their legalese blablabla page with the word "policy.")
If I were only paying for legit leads, I estimate my COA (cost of acquisition) would go from 50% down to under 20%, still high but doable. In other words, after studying my data for a year, I know that I pay at least 30% for fraudulent, illegitimate, or duplicate leads. That's money I'm just throwing down the drain. Because of this, and because Thumbtack never responds to this complaint, I have downgraded Thumbtack in my advertising budget and am focusing on other lead sources. If I get busy enough that I book up without Thumbtack, they will be the first thing I ditch in future budgets.
If their customer service were excellent and if they demonstrated any sort of respect and consideration for the pros they make their money off of, maybe I wouldn't feel so ripped-off by them. But today for instance, I have a simple support request on something I need help figuring out but in the past four hours, I have not been able to connect with anyone in their support team. Four hours and I'm a platinum level pro. I'm supposed to get phone support and prioritized chat support. But nah. They don't care. If you're just starting out, maybe. If you're an established pro, put more money into social media ads or something. Thumbtack's not worth it, imo.
Hi Steve, while it's disappointing to hear this feedback, we appreciate you taking the time to write this review, so that we can continue to improve. We value you as a platinum pro on the platform, and we're sorry that you didn't receive the support you needed at that time. We'll be sure to pass along this specific feedback to the appropriate teams and hope that through implemented feedback and continual improvements, we can turn around your experience on Thumbtack and gain your trust again.
Reviewed June 27, 2022
Although, this is a good concept Don't think about for one second to join this company as there are many issues that are beyond your control as they charge your account for customer leads that are bogus, customers that are not serious or leads that never respond or leads that created by what I believe are fake leads or internal robots that create fake leads. You can't talk to customer service because it's all done via email and very rarely get a refund when you dispute these fake leads, non serious customers or customers that never respond or stop Responding when you call out the scammers using this site to get your personal info. This company needs to be reported to the DA or need to be investigated for this. Want to be a Pro? Save yourself a lot of money and aggravation. This company is a rip-off. Stay away.
We're sorry to hear that the platform didn't work for your business, Joseph. We understand that winning jobs can be competitive, we recommend fully completing your profile and refining your preferences before accepting leads. If you still have concerns that our support team can help with, email us at email@example.com or text us at 415-299-6398 Monday through Friday, 6am to 6pm MST, and we'd be happy to help. You can also contact us via social media (Instagram, Facebook, Twitter).
Reviewed June 26, 2022
I have been with Thumbtack since 2019. I have used the service for years, the way the application works is you can set a budget for specific targeted leads in different areas of construction work. And you can also limit the distance or areas where you will receive leads from. When I first started using the service I noticed that I would get sent leads when I already had work and I was being charged for jobs that I could not take. I realized that when I found work and didn’t need any more leads from thumbtack and I would have to pause my business.
Thumbtack only allows you to pause your business in certain increments so once that increment of time is up if you don’t change it it will automatically send you leads when it turns on even if you don’t need the leads or intend to. Thumbtack needs to change or add a setting to pause your business until you want to turn it back on. Thumbtack called me and told me that leaving my business hidden has a negative affect on my business as far as leads and Search engine optimization. He suggested I leave it on and use the calendaring feature. He told me that if I block days on my calendar that it would stop leads from being sent to me by people requesting work done on those days. I learned the calendar feature is flawed.
Thumbtack has its customers (leads) fill out a form on their app. The form asks several questions about scheduling and then on one specific page where your picking your availability there is a small box at the bottom of the page that says “open to receive suggestions for other dates from the pro”. Thumbtack preselects this option for the customer, who 99% of the time doesn’t realize the option was selected because THEY DIDN'T select it. I’ve learned this by asking my leads after they tell me they’re not able to wait. This is misleading. Thumbtack does not even provide the customer(lead) with your next available date…
I have disputed several charges from thumbtack that have had this problem and they automatically deny the refund requests. They claim that if a person reads my message and doesn’t respond and I can see that they have my blocked dates selected, that that was a valid lead according to my preferences.. even though it’s obviously not. I have spent several hours with customer service on the phone trying to get a hold of management. I was eventually greeted with an email from thumbtack saying that if I continued to make customer service requests for refunds that “aren’t eligible” my customer support options would be taken away completely.
I continued to try to figure a way around this problem and I was approached with pausing my targeting preferences instead from a customer support rep. I paused my specific preferences each and when I turned them back on all my location settings were reset unbeknownst to me. Thumbtack says this does not happen and that I must have changed them. The settings for all my categories were changed. In order to do this you have to go into each individual category and make changes to many different sections manually.. I made thumbtack aware that I never did that. I am a veteran of this application and have been a top pro, and have been using it for years. This is not an easy mistake to make.
I contacted contact support and they promised me a manager would call me back in 48 hours. I received a call back from the manager three days later. He promised me he would call back on Monday. It has been three weeks since that phone call and I have not received one response to any email from the nasty manager that I got. I decided to go and dispute the charges through my credit card company. When I did that I received a threat from thumbtack saying that if I disputed any more charges that my account would be removed from thumbtack including my 41 five star reviews. I request I receive a recall from management who actually can speak for this company.
Hi Thomas, we're sorry to hear about the challenges you've encountered when utilizing the platform for your business. It's our goal for pros to be successful on Thumbtack, and we appreciate the time and effort you've put into crafting your profile and understanding the various tools we have to offer. We'll be sure to pass along your specific product feedback to our teams, so that we can continue to improve the platform and make positive changes. Thank you for taking the time to share with us.
Reviewed June 24, 2022
I have used many lead generating companies in last 30 years but this one takes the #1 spot in terrible customer service. You can not talk with a human period unless you spend an outrageous amount., which hard to get to their target sales when you cant talk with human.. Worse company. I'd rather spend thousands on Angi or Home Advisor at at least you have a person at desk... if you have an issue. I've been trying to reach them for 2 weeks now they are telling me to start a new account, I already have one and there taking from both.. Beware of thieves..
We're sorry to hear that it's been difficult to get in touch with our support team, that's not the experience we want pros to have. If you still have outstanding concerns that we can help with, please contact us by emailing firstname.lastname@example.org, or texting 415-299-6398 Monday through Friday, 6am to 6pm MST.
Reviewed June 22, 2022
Hired Dwayne to put up drywall in my basement. Contract says it will take 3/4 days. First day he tells me his guys didn’t show up for him so he will be doing it alone. I tell him not to worry. Take his time. It’s just him. I didn’t realize the 3,000 wasn’t for all the walls. The concrete wasn’t included. Gave me a different price. I send him an extra 500 hundred to get what he can and I’ll send the rest when I can just continue with the first job. Sometimes he just won’t show up. No call or text. I can no longer get in contact with him after telling him to send me back the 500 since the second job didn’t start yet. He didn’t return to do the job. It’s going on 3 weeks. No call. No money returned for the original job he didn’t finish nor was my 500 returned. Just disappeared.
Hi Nickia, the information you shared about this pro and your project details are concerning, we'd like to help if you still have outstanding concerns. If you haven't gotten in touch directly with our team already, please report these concerns here: https://help.thumbtack.com/report-a-concern.
Reviewed June 20, 2022
The Thumbtack customer service number provided on the website does not work. They say they're available from 6am to 6pm MT, M-F. I've been trying to contact them for two day during those times and they have yet to be available. I have not gotten any response or been able to speak to anyone, voice or text. Thumbtack makes it very difficult to interact with the pros. The categories you can search are limited (for some reason you have to use their predetermined phrases as opposed to keywords). It doesn't let you search pros by name.
The way you can initiate contact with the pros is very scripted and limiting. Your best option is to follow whatever stupid questions they ask you, get a phone number from the pro, and cut thumbtack out altogether. Beware, they do not let you delete reviews. I left a poor review saying a pro did not show up for an estimate. I found out later he had a valid reason for not showing up. There was nothing I could do to change my poor review or leave another more positive review.
We're sorry to hear that you didn't receive the support you needed at the time. We do want to share that you're able to update reviews for pros by following these steps: https://help.thumbtack.com/article/update-review. We'll pass along this feedback about searching for pros to our team. If you still have outstanding concerns, please email us at email@example.com or text 415-299-6398 Monday through Friday, 6am to 6pm MST.
Reviewed June 17, 2022
Why go to a company like this?? Instead of going to a platform that is run by a specific company, why don't contractors get a programmer such as what I have, we can build a better platform, pay a certain amt of money, get invoices to the customers fast, work with customers right and then have the job done. It's not only Thumbtack but others out there that want to take people's money. Search stevehforman.com on the web. We can do better and we resell products used and new to customers all over the country. We ship all over the place.
Hi Stevie, we're not sure if you're in the right place. Our platform connects pros to consumers, for services ranging from house cleaning to exterior painting. If there's anything we can help with, please feel free to contact us directly: firstname.lastname@example.org.
Reviewed June 15, 2022
Thumbtack is the worst company with ZERO customer service! As a registered Pro, and someone who pays thumbtack 30,000 yearly, I wish I could leave half a star review! If you ask for a manager, or any person who is in charge, their answer is - "We don't have any!" This company is absolute nightmare for any business. PLEASE STAY AWAY.
Hi Alex, we're sorry you haven't received the support you're looking for, that's disappointing for us to hear. You can reach us by texting 415-299-6398 Monday through Friday 6am to 6pm MST, or emailing support@thumbtack. You can also send us a direct message via social media (Instagram, Facebook, Twitter).
Reviewed June 12, 2022
For all Pro who is hesitating for use this service. Almost of the customers you gonna get are unqualified customers. Many of them just have nothing to do and click on your profile, then Thumbtack charge yours money immediately. Many of those customers do not respond back to you at all. Some of them come with impossible budget, example mine, They want whole flower wedding decoration with $200 budget only with full service, team set up and clean up. NO REFUND. Refund option is just LYING TRICK. SPAM SPAM SPAM. DO NOT WASTE YOUR TIME AND MONEY.
Thank you for sharing feedback about your experience. We encourage you to submit refunds for leads that don't match your preferences by following these steps: https://help.thumbtack.com/article/how-to-request-a-refund. If you're concerned about illegitimate or concerning leads, please let us know by sharing more information here: https://help.thumbtack.com/report-a-concern.
Reviewed June 8, 2022
For years I've made peace with how much Thumbtack charges their Photographer Pros on their website. It started at $15 for a lead to $80 with no guarantee. I've had COUNTLESS requests from customers who say they need a photographer and I'm charged when they decide to request a quote from me. I reply and either the customer doesn't respond or they say they decided to not go through with the session. This IS NOT a legitimate job request and MUST be refunded. However, as a LOYAL professional using their website, I get a generic email saying the refund request doesn't qualify based on their guidelines. This company is raking in the money from us small businesses and it's absolutely unfair. They've made sooo much money off of just me for 6 years plus. It's sickening and they are not standing behind their Pro's that keep their website afloat.
Thank you for taking the time to share feedback about lead pricing and our refund policy. We do issue refunds if your customers respond that they're not interested in moving forward with the project, you can learn more about our Refund Policy here: https://help.thumbtack.com/article/refund-policy. We'll be sure to pass this feedback along to our teams and hope that we can turn around your experience.
Reviewed June 5, 2022
I hired a professional service provider on Thumbtack to remodel my bathroom in March. He met with me, measured the bathroom and provided a quote. He requested a deposit to order the Glass door, which I provided. The door was due on 04/29/2022. We were supposed to meet 2 weeks before delivery to select the tile and other finishes. He did not show but assured me the delivery was on schedule. He came to my home on 05/11 to let me know what the delay was and scheduled another meeting which he missed. After more missed meetings and then no response at all, I contacted Thumbtack and opened a case with the Trust and Safety team. After I provided all requested documentation, they were investigating but had no success with contacting the provider either.
I was scheduled to meet with the Team member who was investigating my complaint on Sunday, June 5th from 12:00 pm - 1:00 pm EST. The meeting did not have a link or a phone number for contact. The Team member emailed me at 11:00 to remind me of the 12:00 meeting. I responded at 11:47 asking how I was to join with no response and again at 12:05 pm with the same question and providing my phone number as well. They are closed on Sunday. I trusted that the providers were vetted before being presented to the public, not with this one. I trusted that Thumbtack would try to assist me with resolving this issue. Again I have been disappointed. They should also post a warning about this provider on their site to prevent other consumers from being duped as I have been. The provider is already up on another site advertising his services. I am disappointed that Thumbtack did not follow through. I am still trying to find this person so that I can recover my money.