Thumbtack Reviews

I simply requested a Solar Equipment review for a possible malfunction, which warranty company would work with a legal Arizona Solar Business and I pay labor costs. Easy I would give an estimate to the well known warranty company, they would approve deliver necessary equipment and I would pay the labor costs. Instead Thumbtack referred a criminal who did unauthorized and never requested Electrical work because it was an emergency fire risk that I was in danger since I am Federally Recognized Medical Homebound Disabled person. He said he was Solar but also a licensed Arizona Electrician since he did the work to save my life I owed $390.00. Not what I expected but I thought Thumbtack recommended Pro. I paid not expecting Thumbtack to sell my private information to a criminal.

First pro was mean, left a mess, need to hire a second person who is now over an hour late. I will be out lots of money. Never use Thumbtack. The rankings are deceptive and I am unable to review them.

I hired a pool service "professional" through Thumbtack and it turns out I shouldn't have wasted my money. A local teenager with some YouTube instructional videos would have cost me less and done work of the same quality. This pro would tell me completely inaccurate things about the pool operation and plumbing, add chemicals willy nilly without reading the directions, and then finally installed a new filter completely backwards (i.e. intake hooked up to return). I spent literally thousands of dollars trying to get my pool under control with this guy before finally suspecting I was being taken advantage of. I've had no luck getting my money back through Thumbtack despite their supposed guarantee. Truly appalling customer service.

Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. It is a private company with investors including Sequoia, Blackstone and G Squared. All them stated above are in cahoots to run a deceptive business geared at robbing Pros of their money. They have no care whatsoever for their unethical business practices. They create FAKE leads to steal Pros money. I’m joining the lawsuit against them. I want my money back. How can these people be allowed to continue to do this without any form of repercussions. I will not stop until they are out of business.

I was screwed out of a down payment from a contractor I hired through Thumbtack. I filed a complaint through Thumbtack and got no satisfaction from them. In fact, I never heard anything from them at all. The contractors are apparently in good standing with Thumbtack if they pass a background check. There is no requirement to treat the clients fairly. I would expect Thumbtack to act on the client's behalf since they, in effect, are vouching for contractors that come up on their platform. Alas, Thumbtack apparently doesn't care.

He (it's one guy running this scam) charged my unauthorized cards repeatedly, won't let me delete my info off their site or deactivate my account. The "customers" will pretend to be interested and ghost you - I think the way it works is they get a cut of the lead cost, which has skyrocketed in price, and keep businesses coming back thinking they are getting real leads when they are total actors and scammers. Continuing to charge me even after me repeatedly trying to delete my account and contacting them. Had to close my credit cards to prevent more charges - he's running the charges manually too! Do NOT work with this company!

I was contacted by a Web Design Company called Web Design Solutionz/Solutions through Thumbtack. The Web Design Company stole $1,197 from me, even after I requested a full refund early on and they told me they would process my refund. In the end more money was taken, and I was never given what I originally asked for and as they have advertised. I actually have nothing to show for the funds stolen, they are keeping my funds hostage and have no intentions on refunding any funds.

Whoever Thumbtack ALLEGEDLY does background checks on ARE NOT the people who do the house cleaning or the owners of the companies they represent or the people you message and/or speak to. Most of the housekeepers are NOT authorized to work in the United States, most do not have insurance, most are inexperienced, most do not understand or speak English, most all unreliable with zero accountability. Many of these 'alleged' housekeeping companies display 5-star ratings, list their companies as "top pros" with verified reviews -- most of which are lies. One LEGITIMATE investigation into Thumbtack posted reviews -- all which were fraudulent - but Thumbtack put them up anyway. Consumers beware.

Despite sending numerous photos and emails! They are allowing this inept contractor to continue to remain under their banner. This contractor pocketed most of the money I gave him and used cheap and used material to finish my project in some of the places. I had major work done Roof, Remodeled Porch and papers on the walkway and a gravel walkway. On the porch instead of getting NEW IRON BANNISTERS that I showed them in Lowe's, they found an old rusted Bannister and painted it over with black paint. The rust is coming through and rust is on the steps and new papers. THEY painted over unscraped paint.

We currently have 150+ reviews with a 5 star rating. Have tried to change our email address now for just over a year and have had to pay $15 a month to keep email address we no longer use so we don't miss anything and get charged. Egregious operations, 0 CUSTOMER SERVICE, get directed to text message no calls, and no one responds to text. Good Luck!

I used to work with Thumbtack pro since 2017. At beginning it wasn’t bad. But now they’re useless, I spent more than 20k every year. I have all the invoices they charged me. I’m top pro with NO negative reviews. From last year they start tricking pros and just making money from pros. Customer service is useless and not responsive. This app completely turns trash. PLEASE DO NOT WASTE YOUR TIME AND MONEY ON THUMBTACK.

My name is Chuck and I have a junk hauling business in Tucson Arizona. I started using Thumbtack back in 2019 and they have been awesome until the last few years. They are no better than Angie now. I had a customer book a $50 job and thumbtack charged me $41.99 for the lead and refused to refund my money. I used to get 2 to 4 leads per day and close over 75%. Now I am lucky if I get 2 per month. Whatever you do, do not use this platform.

I'm a freelance editor and started using Thumbtack in the early days. I have to say they were a perfect platform with impeccable customer service and what felt like a genuine interest in their work. Now, they just take advantage of the pros, they do not care about them, and only care about taking their money. In the last year (just one year!!!) leads for writing and editing services have gone from $15-$21 to $37-$45 — for editing projects, which usually are $125-$175, unless you get a full manuscript, which doesn't happen every day. I went from spending $300 in leads per month, to $900 AND I'M MAKING MUCH LESS MONEY!!!! THEY'VE GONE THE ROUTE OF BIG BUSINESS — SCREW THEIR CLIENTS (in this case the pros). Let's make as much money as possible. What a shame!!

I wouldn't recommend Thumbtack to my worst enemy. They use FixTman, and they are horrible and unprofessional. Had we known they were going to send "techs" that had absolutely no idea what they were doing, my husband and I would have done this job ourselves. By no means are these professional contractors. I have never seen "techs" look at instructions so confused before. They also came unprepared for themselves, practically begging for water anytime we checked on them. Any professional contractor comes prepared for themselves and don't ask anything of the client. I am pretty sure they just hire anyone that can pass a background check.

Thumbtack generates numerous accounts to send false leads (potential customers) to the “pros.” With each generated account, they send one “lead” to five pros. Each pro is charged $30 (on average) for each “lead,” which I have experienced and observed, multiple times and every day I was a member of the platform. This is an extremely deceptive practice and unethical. Customer service is poor, nearly non-existent.

As a photographer, once you sign up Thumbtack sends so many leads, and immediately sucks money out of your bank account. Most of the leads are fake. So I was watching 30-80 dollars a lead get sucked out of my account for fake leads. The more I tried to stop it, the further behind I got. Getting a refund is impossible, and it is frustrating when you go to bed and wake up with 71.00 taken out of your account for a fake lead, then spend hours and hours trying to get someone to refund it, and days chasing the refund that never happens.

Bad - they charge professionals for jobs they don't get. I recently posted a job, got a booking, but had to cancel. They charged the professional $46 for the $255 job that was cancelled. This is predatory.

I would not use this app. I accidentally left a review that I wanted to go back and edit after a contractor and I had fixed an issue. They would not let me do it and the specialist was yelling at me on the phone. We got into a screaming match with one another and the guy just would not budge. Their policy is to never let reviews get updated or deleted. I believe the reason they do this is to have more reviews altogether on the site for its ratings. It doesn’t matter to them that the perception of the reviews will hurt people or businesses.

I hired a highly rated professional to do a drywall job for me through Thumbtack. The pros broke my toilet flange right off the drain pipe. They didn't tell me and just put the toilet over the hole not attached to anything. The toilet started leaking, duh! It cost me $4500 to have a plumber come out and repair the flange and pipe. They had to drill through the slab to replace the pipe. Thumbtack claims they are insured up to $100K for any damage that is done. That is hogwash! They will not use their insurance to fix anything, IF they actually have insurance. They leave it to the consumer to hash it out with the pro. They false advertise claiming they have insurance on damage. DO NOT USE THUMBTACK. They are not a credible company.

I started my house cleaning business 9 years ago and came across Thumbtack. In the beginning it wasn't expensive and was very helpful in getting my business going. Fast forward to 2023, I recently considered using this site again. I relocated to another state and restarted my business. Thumbtack charged my credit card over for over $400! Some of the leads were considered "direct leads" so I was charged without even having the choice if I wanted to accept the job. One person directly booked me then canceled. Then I was charged for the "lead" anyway. Thumbtack then claimed they would refund my credits as a one time courtesy. What a joke! What about the other money you charged for non existent leads?! Then you can't talk to a real person. Now they've deleted years of reviews from my account. I will not use Thumbtack again and if you've read the rest of the reviews, you won't either.

The team at Thumbtack never answered my specific topic related queries, all they send is links to go over. I posted an issue on the reviews that older ones are getting deleted when the new ones came in and they are not even replying to the point and always sends out links for me to go over. Worst customer service.

This is truly a warning to anyone who would think of using their site. Customer Service is non-existent; the "Pros" are not credible; not licensed and Josue ** of Medford, OR stole close to $2,000.00 from me and the company refused to do anything. They completely ignored all facts and documents. It was the worst experience of my life with any company. I will now be filing a civil action. AGAIN -- DO NOT HIRE FROM THIS COMPANY!!!!

If I could rate it ZERO stars I would. I joined Thumbtack as a Pro. After 3 leads it was radio silence. It's nearly impossible to get a hold of customer service and after months of petitioning for a refund I was still left disappointed and empty handed. STAY AWAY!

Steer clear of this. They will take all of your money and ZERO customer service support. I reached out and tried and they didn't care at all. They charged me $46 for reaching out to an opportunity. The client ghosted, which isn't surprising. They likely charged everyone who applied. When I contacted CS about it, they lied and said they would refund it as a one-time courtesy but then they put it as a STORE CREDIT. Their policy states that within 10 days those refunds can be sent back to original payment, but they refused. Scam, scam, scam. Stay away!

We hired the workmen for many projects on the new 3 family house we purchased for our family to live in. They recommended a non licensed contractor for our roof. He gave a quote $16,000. Rec $8000 upfront the bal on completion, charged 1800 per day for workmen and then still wanted the balance of $8000 we refused. He never completed the job leaving the roof exposed.

Hired a mover through Thumbtack based on stellar 5-star reviews. The movers were awful! Were late, rough with furniture, broke furniture, overcharged! Because of such a discrepancy in how awful they were and the reviews were all good, I will never trust Thumbtack again.

I asked before the service for a discount, veteran, senior and/or AARP, got $ 0. I asked for an estimate it was $ 200- $ 225. Then they added exorbitant increase for parts, a 5.0% fee for using taking my credit card (Undisclosed) instead of cash. Then I was presented with a $ 450 bill. Watch out for these guys, I tried to get an honest quote and got a “bait and switch” instead.

I was a power pro, top rated for 2 years. Had hundreds invested in credits to get leads. Then one day I was banned. No explanation, no reasons, just chopped. So I began the many year long waste of time trying to contact a human for support or any explanation at all. I finally had a long text convo with some dude named Mark who was able to ask the trust and safety team why I was banned. Their answer was “we cannot disclose this for our own security reasons” …what does that even mean? So to this day I still have no idea what I did wrong and they stole all the credits I had. Total dystopian corporate nightmare.

I have used Thumbtack for years, but recently had my first pro problem. I pre-paid through the website, then, the pro stopped responding attempts to schedule service. The real problem was getting help. The website doesn't provide communication options other than automated texting with no personal input. I ended up just disputing the charge with my credit card company.

The Good: I hired someone from Thumbtack and he did a terrible job. We send photos of everything to them and they refunded the money we had paid him. That made us super happy, they even deleted his account when they saw what terrible work he did. I was really happy with how they handled it, even though it was a frustrating experience.

Thumbtack is not worth the hassle, it's misleading about the cost to pros. I found when I wanted to sign up that there are no fees and it's free to use for pros to connect with customers. Half the way filling my info I get next to "how much is my weekly budget to buy leads",?!! At this point I canceled, no way I'm dealing with sort of middlemen after I found so many negative reviews from screwed pros and some customers.

I used Thumbtack years ago when they were starting off, now they've become highly greedy and turned into this power hungry and left side support view. I was booted without notice after creating a new profile, they booted me for no reason on why. And they keep claiming I was never on their site, I sent screenshots of it showing my profile deactivated. They went from charge under $3 a bid to over $25. How in the world can you increase this so much?

I am an electrical contractor Pro with over 20 years of experience, licensed, insured and offer warranteis to my customers. You would think Thumbtack tries their best to keep contractors like me?

I contacted Thumbtack.com to have a handyman come out and install a window air conditioning unit in the third-floor window. The unit was already upstairs, unpacked, and neatly laid out. This would’ve been may be a 45-minute job that I was willing to pay someone two hours to accomplish, but I never got a response from anyone. This is not the first time. I tried to find a roofer, no one responded. I also tried to find a plumber and no one ever responded. What good is a service if they don’t actually provide a service?

When you sign up for them as a pro they ask for your bank information for payments reason, they keep sending you direct leads and charge you automatically for each lead but it turned up to be that 90% of those customers work for Thumbtack. They're not real customers, whenever you contact those customers they always tell you, "No. Sorry. We canceled" or "No. Sorry. We found another one" or whatever reason not to hire you, in 10 leads like this they send you 1 real customer just to silence you, it's a company that steals your money in legal way.

Thumbtack is a waste of money for professionals looking to get leads. Leads are well over $150, and Thumbtack has done no sort of filtering at all. Some common issues:

I own a painting company. Work was good this winter but slowed down and was looking for a few leads to last until the end of April. So I signed up for Thumbtack.(Ya me.) Within five minutes of setting up my page on their site, I was having problems with the page not save my information and my reviews from customers of mine.. so I called, I guess they have no call center, because I was given a number to text my issue. Okay fine, so I text. I get someone for two minutes then they just stopped responding. So I texted and emailed them to refund what I put in and to cancel my subscription with them. No response. 24 hours later I get a text from them wanting to help. I told them in a text what I texted the day before and emailed. Thank you but no thanks.

I am a business owner and I had a need for an electrical professional to replace a defective GFCI. I reached out to Thumbtack and they in turn referred me to a company named M's Electric. The electrician named Malik came to my property and completed the job which took approximately 2.5 hours. I thanked the electrician for his work and asked how much I owed. I was told the work was $900.00 for work that should not have cost more than $250.00. I told the electrician that price was significantly out of line. I subsequently reached out to Thumbtack once again and told them of my displeasure with the company they referred to me. Their response was of no help whatsoever. I would caution anyone who would employ Thumbtack to be very careful because it seems that they do not research the people they send to the homes of customers. I would also not hire M's Electric because he will likely overcharge you as he did me. Be careful!!!

Do not sign up with this company! You will lose a lot of money if you are a pro. Thumbtack charges you for everything! I tried them out for 2 years and extremely disappointed! If a customer said no Thumbtack still charges you. Can you imagine how much money adds up if you have 50 people saying no? Some customers great. 2 accounts. Husband and wives and I get both leads!!!! I have to pay for both! Thumbtack is terrible!!! Run.

A Bathroom renovation lead goes for $150. Then the customer contacts 20 pros. That’s $3K on one lead. A deck repair lead goes for about $175. Customer contact 5 pros. $875 on one lead. America's backbone is bleeding out and is all thanks to Thumbtack pro support of its very owners. Families, small businesses, start ups, entrepreneurs, everyone ripped off their American dream because of negligence and mismanagement. Do not ever do business with this company. Thank you.

I see a lot of reviews on Thumbtack from customers that hired a pro. People come to thumbtack and 9 times out of 10 choose the lowest bid. Then they complain about the service? I was on Thumbtack for years as a top pro. Along came the lowballers. You all think someone who has been in their trade for decades is just ‘overcharging’? And that rookie doing it for 1/3 the price is the right one then you complain about the results? Good pros hate thumbtack. We don't let customers lowball our services, and we are not gonna sit around and waste hundreds of $ on leads that just turn around and go for the cheapest deal. Keep this in mind, no real pro is gonna be on thumbtack, or wants to deal with bottom of the barrel clients. Do better people! You all carry around $1000 phones, buy those $8 drinks at Starbucks but won't spend $200 for 2-3 hours of someone's labor that they worked half their lives to get good at?

I have used Thumbtack to hire a few contractors for various jobs. Sometimes it would take months to hear back and other times contractors were responsive. I recently posted and hired a handyman to hang some shelves, medicine cabinet and hook up a dishwasher. Shortly before the appointment I received a deactivation notice due to my handyman post. When I asked and demanded to know how I violated terms of use the only response I received was “you violated terms of use and your account will not be reconsidered.” So clearly they have no trouble disregarding their customers and do NOT have our best interests at heart.

I will never use nor recommend Thumbtack to anyone. You have to pay a fee to get someone to come give you an estimate for the repair. This is underhanded and dishonest! I wouldn't trust them if the service was free!

Charged for bogus requests. This site is a cash cow. How it is allowed to continue is beyond anything I can imagine. They don’t refund even when it’s a scammer you pay for every lead. My husband pays 22.50 per lead and the scammers can ask as many people as they want. Sometimes we see up to 5 and Thumbtack gets the money from each of the contractors. Do not use thumbtack!!! We are DONE

Thumbtack use to be great a year or two ago when you only paid for leads you won. Their new system for lead payment is awful. Save your money. You will pay for an ungodly amount of crappy low paying leads.

Archaic Software/ Incompetent Support/Overpriced, Poor Quality Leads. As a Thumbtack PRO (versus customer) I have found the software application to be quite dated with limited features, functionality, and system enhancements over the term of my use. The helpdesk is ineffective, often not knowing how the software works themselves, or just making up contradictory support so they can close a ticket. The price per lead continues to rise, while number and quality of leads decline. Their policy to reimburse unresponsive leads (did not read PROs response, did not answer phone or text messages) is not honored. I have been a Thumbtack PRO for 5+ years. I am at my wits end. It never ceases to amaze me - the gap between company valuation, founder adoration, and the reality of actual, effective business operations.

I had work done by organizers, cement contractor, etc on here. All HORRIBLE. They aren't real contractors. The organizers and unpackers are a joke. I spent thousands of dollars because I'm disabled and everything done inside and outside of house looks awful. I even called cement guy back. Never showed up to fix ramps that were poured. They are all crooked etc. I would never ever use anyone off of this company. They are awful.

We have had a significant negative ROI through using Thumbtack (we're a top pro). We're paying a minimum of $20 a lead - each of which is sent to a minimum of 4 other professionals. Even for $60 leads they'll send them around as much as they can so that they can grab as much money as possible from contractors. Most never respond or "someone already came to remove it" within 1 minute of them posting it. Takes 30 minutes+ to get ahold of them over the phone, and support won't refund you. Stay far away from this greedy business.

This advertising site, shouldn't be allowed to exist. They advertise scammers, thieves, thugs, high robbery contractors, most of the contractors have no state or federal license, no certifications, no idea of how to do things right. This site is great for scammers to take advantage of seniors, and people that don't know better. Thumbtack should make sure the contractors they advertise on their platform are background checked, have state license and are insured contractors, legit small businesses, in good standing with the state and local agencies. STAY AWAY!

I've been a client for 4 years on Thumbtack. This page is great page to find new customers. But since a few months some of their leads start to fake like some of their competitors. And their refund policy have changed. They don't refund you anymore for these fake leads.

I don't even understand how this company is still open. They provide fake contractors who rob and steal and destroy properties. When you file a claim they hide. The red headed owner Marco is failure!! Hope you read this ceo!! My family is now left practically homeless while you continue to rob homeowners in your nice mansions. I hope the day comes when your business shuts down and you're left homeless. Karma to you!!!

I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one.

Our company began with Thumbtack just about when they started. Back then they were the best thing since the old saying "Sliced Bread". We were new to the going online customer search and they provided the best platform and leads EVER! This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do.

I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. NEVER USE THIS BUSINESS. It is a scam!!

It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). Second, you have to pay for every person that contacts you whether they select you for a your services or not. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost.

Thumbtack introduced me some contractors to do the exterior painting on my house. The contractors promised to finish the job in 1 week. I paid them 100% of payment they asked for. They did not show up. I waited for four weeks till I cancelled the order and asked for a refund. The contractors disappeared and refused to refund me. I contacted the construction contractors board (CCB). The CCB told me the contractors had no license to operate. I contacted Thumbtack. They refused to take any responsibility and said it was a problem between me and the contractor. Thumbtack is full of scams and corrupts. AVOID THEM.

I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. No help from them if you have an account issue.

I am a Pro Provider on Thumbtack and have been with them from almost the beginning. I had hit and miss luck with them. Some contacts are legit and others not so sure about. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. Out of the number of direct leads that come to me 1 in 10 are legit. The others are fake or something else. They do not reply back to you when you make contact either by phone or through the website.

All leads on Thumbtack are fake with fake phone numbers and addresses. Seriously all leads are fake. If you are a professional don't bother with thumbtack. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers.

Effective Jan. 2023. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. Their website doesn't make it easy to connect with them via email either. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. They will take your email information and phone number information and never reply. I think they do this to sell your contact information.

I was just charged over $235 for 3 identical leads that were scams. Similar names of a potential customers asking for an estimate for our services with the EXACT same phone number, same scope of work and add-on services, same replies through the messenger on the website and the person sent the same broken English texts to our business phone asking us to follow up with someone via email.

This company charges astronomical prices to talk with a person who is also talking to other "pros" (your competition). Keep your money and put it toward other forms of marketing. A client looking for my services costs me as much as my services themselves cost and I may not even get the job.

DO NOT TRUST THESE PEOPLE! Be extremely careful, especially with their junior attorney Matthew **. Do not trust him. He called me on September 20 and asked whether I would provide him with certain specific research we had completed on spec. We stipulated that the particular research he wanted me to provide Thumbtack with was worth a very specific sum of money for his company to have. I always insist on a written agreement but he assured me it would be unnecessary. I said, "Matt, Do I have your word of honor?" He replied: "Absolutely, Steve. Do not worry."

I hired a contractor (Ultimate floors - Fort Lauderdale) in Thumbtack trusting he had a license. He damaged my entire property, I ended finding out he wasn't licensed and insured. I reported Milano ** to Thumbtack, sent them his citation from the county where he is considered guilty by working without a license and Thumbtack removed him. Two weeks later they reinstated him. Thumbtack terms clearly say that contractors must be licensed to be on the platform, but they don't care about it, they want the most contractors possible to receive their commission while customers are damaged. I'm really considering to open a class action lawsuit with everybody who was damaged from their breach of contract to their own terms and conditions. Their money back guarantee is another joke, don't expect to be protected by them.

Working with Thumbtack Pro was a thoroughly disappointing experience. After signing up with Thumbtack Pro, I can honestly say I have had a terrible experience and do not recommend them for other service providers. Not only are their services extremely expensive, the customer service is below par and the leads provided were of extremely poor quality. Hold times for a customer service representative are well over forty five minutes. Customer service is outsourced and escalating to management does nothing additional but get you a prefabricated email. In addition to the fake leads that come through, I was particularly shocked by their refusal to refund any of the funds paid for their services even after repeated requests. In my opinion, this company does not deserve anyone's time or money and I cannot recommend them in good faith. For these reasons, as well as many others, I do not recommend Thumbtack Pro.

I am an independent contractor who has provided services for many small business like sales and marketing to name a few and also own a small business. In the summer I opened and verified my brands page on Thumbtack (JW Marketing Agency) however did not attempt to use until recently because I didn't have enough funding so I was getting jobs through other platforms. On November, 28, 2022 I decided to turn my targeting on and added my Capital One card, and they automatically deducted $195.00 from my card, when I went in to check I couldn't access my account because they deactivated it instantly. So they stole $195.00 then lock me out. Therefore, I didn't benefit from the $195.00 they took because they locked me out and don't even know what lead they got or for what.

I am a Tutor, I receive "Direct Leads" through Thumbtack, from people who did not send me a request, didn't want my services, didn't know they had sent me a request, didn't even look at my profile so they didn't know how much I charged; Thumbtack charges me almost $50 for that "Lead". When I requested a refund, Thumbtack REFUSED. Thumbtack tells the Pro's that those are direct leads, charging us a huge amount each time, but it is not true. I have now contacted several of those "leads", who didn't even know they had sent me a request.

On September 27th in the morning I deactivated both my accounts with them. They then been proceeded to charge me for September 27th in the afternoon, the audacity to charge me on November 4th again and now on November 14th they've charged me again!! These cases in November I never even got any leads cuz I can't get in cuz both the accounts are deactivated. This is not a company I would use if I was you. I'm having to go to the Better Business Bureau, dispute it with my bank and now I've gotten my lawyers involved. Where in America are you allowed to charge people for services when they clearly sent you emails, deactivated their accounts and told you they do not want to deal with you anymore?!!

I registered on ThumbTack as pro. They charged me $170 from my card without my knowledge for a lead that didn't meet my target preferences. I put in my settings that I only work remotely and only with commercial companies. Thumbtack sent me a lead that wanted me to come to another State and do work for the church. The problem was also that the lead would not contact me and I couldn't even get in touch with him. I was denied a refund for the lead. I intend to sue the service with a class action lawsuit. If you are also cheated by the service, then join the group **.

An account was created with this company by someone other than myself and my credit card was used without my authorization. When I noticed the charge and called to get more information, they have no live people to speak with. The chat service is bots and emails take 5 days or more to receive a response. Through email they proceeded to tell me that they can not speak to me in regards to the account because I am not the account holder or creator. I explained that's why I am contacting them because they charge my personal credit for $200 without my authorization. They said that the account holder must call to take care of it but I do not have access to whoever opened the account and used my card.

I hired a "pro" to install wallpaper in a bathroom. I trusted that Thumbtack had verified the owner of the business, and that it was a legitimate business. It was not. The person I communicated with was not the owner, nor was it a real business. The pro did a job a 5 year old could have done. I filed for the Thumbtack guarantee, and Thumbtack refused to honor it. I'm out $550, plus $100 for the wallpaper. And it's going to cost me almost $1000 to fix the mistakes. Thumbtack is absolutely a company that cannot be trusted. DO NOT USE.

This company charges you for leads even if you don’t select them. Then the leads are sold to 15 different contractors. Sometimes even a hundred. They have designed this company to master taking free money for computerized email leads generated from large marketing budgets. These people aren’t contractors and need to stay out of our industry.

We used Thumbtack to find a landscaper. Short story, it was a fake business who tore up our lawn, took our money, never finished the job, and then vanished from the site. We asked Thumbtack to reimburse us, and they said show pictures and get quotes from three other firms to show that their cost was reasonable. We did that, and Thumbtack told us too bad, they weren't going to do anything about it. I would strongly avoid this site/service. #thumbtack

I have used Thumbtack for my business since 2016. I found the platform to be very helpful in building my business and now have 145 reviews left from 178 hires. All of my reviews are 5 Stars. Nothing below that. I was also pleased to be the only provider of service in my area when I first started. It wasn’t long before other professionals signed on to Thumbtack. I really wasn’t concerned with this at first, but I then noticed that some of these folks were claiming territory which would require them to drive 2-3 hours (one way) to do a job! It’s certainly understandable that such people will attract more business because they are willing to travel so many miles. My problem here is that Thumbtack does not take local businesses into consideration when ranking their pros. I currently have three profiles listed above mine who live more than 100 miles away from the area. I would think local business would be a priority.

Do not enter your payment information!! Though I did not get charged yet. I signed up for landscaping services. I did get a response from a company called Lawnscapes. After I signed up from them I continued to get texts from other landscapers that they were coming to do the work. Every time I tried to respond the website did not send my response. So I sent a request for site Support only to learn that even though I had selected my vendor somebody from Thumbtack needed to connect us. This led me to be very suspicious of thumbtack.

I will never ever use this site ever again … I was hoping to find professional business people that I could choose based on reviews, but this site has been nothing but extremely disappointing… I found an alterations person whom I thought was good (and I gave her a good review) but then, after I wore the bridesmaids dress at my sister’s wedding, I realized she didn’t put a snap at the top of the dress, so it didn’t even button?! After that, I used a wallpaper company who did a great job however said it would take 2 1/2 hours, the job maybe took 30 to 45 minutes total and I was charged $650. Lastly the cleaner I used spent eight hours at my house cleaning a 2400 square-foot place and I found that my bathroom rug was left damaged, my bathroom sink faucet was left damaged and somehow in 8 hours time they didn’t have time to make my bed. Never EVER EVER use Thumbtack, they SUCK!!!!

Not at all impressed. Very limited in recommendations. So far every one they have recommended are either not worth hiring, overpriced, or can't even show up for an estimate. I had one AC repairman try to charge me $250 for a $15 part. I don't recommend their service at all. Another installer first said he was unavailable due to a wedding, then a week later said he was unavailable due to a funeral that overlapped the wedding. Couldn't keep his stories straight. Instead of just saying he wasn't available after he asked me to suggest another time.

Do not use this site. I learned the hard way that any old company or person can sign up to be on Thumbtack. There is no real vetting. After my experience, I'm starting to think this site is a total scam. I had an issue where I posted a review for Company A, but it was actually Company B that came to my house. Because my partner and I both were working to find a contractor, there was some confusion and I left a review for the wrong company. Whoops. Easy to fix? Wrong. I could not delete or edit my own review. Really? That's certainly inconvenient. So I emailed them with the error.

Beware... Thumbtack might be good if you use them and do the jobs they send you leads on, but Beware!!! They charge you for sending you leads even if you don't use them. I tried to not even click on them and they still charged me. Customer service is not good and they are very hard to get ahold of. Every time they zapped my account I felt very ripped off!! I just deactivated my account and will look for a more honest company to get leads from.

First time using Thumbtack. This time for house cleaning. Specified it was for deep cleaning from 2pm to 6pm. Pleasant workers came but said had to leave after about 2 hours. Said had another job. I examined what they had done and they corrected the problems. Should have done more as I found they had not cleaned the hardwood floors and other issues. They didn't know it was for 4 hrs and a deep cleaning and didn't bring the proper equipment and supplies. The owner "Pro" and I exchanged some heated text messages. Showed him the evidence in a photo. Offered to pay $120 vs $240 for a half of a job. He refused. I have tried to find a way to contact Thumbtack customer service. Apparently doesn't exist. DO NOT RECOMMEND.

I got a lead from a customer for a 1000sq ft to 1500sq ft for $84. I contacted the customer turned out she made an mistake, she only need to repairs a piece of vinyl that came off. I contacted thumbtack support service requested a refund. They refused and said it is not eligible. This is not the first time they robbed me. I would not recommend them for contractors.

I hired luxe moving (Alex **) through Thumbtack, luxe robbed me, damaged my household goods, took a nearly week detour arriving at my destination without contacting me, wouldn’t refund me what they owed me. So thumbtack was doing a mediation to no avail as Alex was not responding so they removed his company from their site. Then after the fact Alex responds, and they add him back???? Then thumbtack blocks ME? LOUSY people, lousy service.

I signed up for their $200 program. I immediately saw that the leads sent to us were too broad, and we were unable to even perform the work requested. I contacted Thumbtack immediately and was told it would be refunded. They continued to send irrelevant leads and charge me. I had to dispute the charge with my credit card company.

From the start, joining Thumbtack has been a nightmare. From technical problems accessing my account to paying for "leads" that didn't fit my preferences... When I was able to respond to a "lead", I wouldn't get a reply back from them. Makes me think that these aren't real people. When you ask for a refund, your credit card is not credited. They give you a credit on your account, which does me no good if I am not getting legit leads that fit my preferences. I'm done. What a waste of my time and money.

I signed up as a Pro on this site, then deactivated my account because the charges are very high. Every time someone contacts you (CONTACTS, not HIRES), you are charged a fee. I am getting multiple emails now since my account has been deactivated, and I am unable to delete my account or ask for it to be deleted online BECAUSE it is deactivated. As a customer, I hired someone from this site, and they were AWFUL. I'm going to have to hire someone else to do the work, because this individual charged twice the normal charge and was very condescending on the service call. NEVER AGAIN.

Thumbtack Professional repaired some broken tiles on the back deck/pool deck of my home. The outdoor tile is discontinued so I had to try to salvage the damaged areas. While the tile appears to be repaired correctly. The grout does not match the existing grout. It was left the raw grey vs terracotta like the rest of the deck. I did not notice it until he left. I contacted the owner to discuss it. I found out the worker charged me $900 but told the owner he charged me $600. He did a terrible job and stole $300 from me on top of the sub-standard Job. The owner said that he would do something about this. So far nothing.

I have been a Thumbtack Pro with this organization for several years. I recently had a young lady who booked limousine service with my company for a July wedding. During the month of May she emailed me on the THUMBTACK platform and states she was canceling the wedding and she could not go through with it. I immediately attempted on several different occasions to reach out to her to find out what was going on and never received a phone call back.

I filed a complaint with the Better Business Bureau regarding this issue and I rejected Thumbtack's response because: It is a non-responsive answer that did not address my concern. The answer actually SUPPORTS my complaint that contractors should NOT be charged for a so-called "lead" where the customer NEVER responds. Thumbtack wrote: "Customers who have projects or jobs that match your targeting preferences that you entered into your account can reach out to you to learn more about working with your business. When this happens, you are charged a lead fee. You're paying for the value of being connected with a potential customer — whether or not you're hired."

Been on Thumbtack for 3 years and it has definitely gotten worse. The leads are always under the wrong category. Even if you respond within 1 minute the potential customer already has another contractor on the way. They are criminals. I tested it and contacted my own business for a maintenance (20-30$) and they charged me for a new install lead (70-80$). If you own a small business do NOT let this company steal your money. They do NOT give credits back for bad leads like they used to.

Thumbtack's policy states that leads not consistent with pro's preferences, problematic leads will be refunded to the pros. However, we are charged for leads that Customer admitted in writing that he made a mistake contacting us, as he didn't see that we charge an on site estimate fee of $50 which is labeled next to our company logo. I can provide images if uploading pictures is allowed. Thumbtack supervisor replied to us that the customer decided not to proceed with us because he changed his mind, which is a blatant distortion of the fact, given the customer admitted in writing that he didn't see the on site estimate.

I have the Thumbtack Pro app and I was already unhappy that they charged me for two leads they called me with, I replied and they didn't respond anymore and now they charged me 2x $34 for two leads that sent me the job and I didn't even go in to see what it was, nor to call them, they just discounted $34 2x FOR NOTHING and now they don't want me to refund the amount, it says it's not compatible with the service there. I WANT MY MONEY THAT WAS SIMPLY THROWN IN THE TRASH.

Thumbtack misleads the customer by putting a base price and allow you to believe that is what the company charges. 9 times out of 10 that is the service call fee. They put businesses with lower ratings and bad reviews before those with perfect reviews and great customer reviews. Their customer service leaves a lot to be desired. When you try to get a breakdown of their fees you get the runaround. Not a refund or even a reasonable explanation.

Thumbtack provided me with a list of service providers of which one had a 4.9 rating, one that was unavailable and the third had a low rating. The one with the 4.9 rating continued to cancel the appointment at the last minute to an ungodly hour - the service provider wanted to start the project after 8 pm. I have no way of leaving a review for this service provider and to call Thumbtack. How do we know the FixTman LLC’s rating of 4.9 is even true? I would have given them a zero rating and as such Thumbtack a zero rating too.

These two gentlemen spent about 20 min parking and complaining about parking. One was openly hostile. The grass looked chopped, not mowed. They did not have an edger. Neither of them were competent in English. Thumbtack does not follow up and seems to have no mechanism for customer feedback. I spent a lot of time trying to tell them just how bad these two were because I did not want Thumbtack to send these two to anyone else’s home. I checked about a week ago and they are still working for Thumbtack.

We own a business and have been using Thumbtack to get leads. We are charged over $100 weekly for "legitimate leads" but we often get suspicious leads that don't even read our response to their inquiry. After using them for 2 years it's pretty clear they create fake leads to charge you hundreds of dollars a month with no chance in assisting the client. We have an A+ rating and a Gold status profile, meaning we have filled all the content out, are professional, contact every "lead" and have a perfect review score from our personal clients. When we ask for a refund for fake clients they prevent it by redirecting the request to a completely different dashboard. They should be inspected by the BBB and closed down. They're predators of local legitimate businesses.

I have been a Thumbtack Pro photographer for over a year. I reported over $35K gross income just from Thumbtack on my last tax return. BUT, I pay around 50% of my Thumbtack income back to Thumbtack for weekly leads. So my net Thumbtack income was closer to $17K. Why? Well, about three quarters of my leads turn out to be duds. They were looky-loos with no intention of booking, they were new competitors trying to sus out the market, they were fake leads (yes, I've often suspected this), or they booked a competitor and just ghosted me instead of telling me they went with someone else after wasting my time communicating with them about their project.

Although, this is a good concept Don't think about for one second to join this company as there are many issues that are beyond your control as they charge your account for customer leads that are bogus, customers that are not serious or leads that never respond or leads that created by what I believe are fake leads or internal robots that create fake leads. You can't talk to customer service because it's all done via email and very rarely get a refund when you dispute these fake leads, non serious customers or customers that never respond or stop Responding when you call out the scammers using this site to get your personal info. This company needs to be reported to the DA or need to be investigated for this. Want to be a Pro? Save yourself a lot of money and aggravation. This company is a rip-off. Stay away.

I have been with Thumbtack since 2019. I have used the service for years, the way the application works is you can set a budget for specific targeted leads in different areas of construction work. And you can also limit the distance or areas where you will receive leads from. When I first started using the service I noticed that I would get sent leads when I already had work and I was being charged for jobs that I could not take. I realized that when I found work and didn’t need any more leads from thumbtack and I would have to pause my business.

I have used many lead generating companies in last 30 years but this one takes the #1 spot in terrible customer service. You can not talk with a human period unless you spend an outrageous amount., which hard to get to their target sales when you cant talk with human.. Worse company. I'd rather spend thousands on Angi or Home Advisor at at least you have a person at desk... if you have an issue. I've been trying to reach them for 2 weeks now they are telling me to start a new account, I already have one and there taking from both.. Beware of thieves..

Hired Dwayne to put up drywall in my basement. Contract says it will take 3/4 days. First day he tells me his guys didn’t show up for him so he will be doing it alone. I tell him not to worry. Take his time. It’s just him. I didn’t realize the 3,000 wasn’t for all the walls. The concrete wasn’t included. Gave me a different price. I send him an extra 500 hundred to get what he can and I’ll send the rest when I can just continue with the first job. Sometimes he just won’t show up. No call or text. I can no longer get in contact with him after telling him to send me back the 500 since the second job didn’t start yet. He didn’t return to do the job. It’s going on 3 weeks. No call. No money returned for the original job he didn’t finish nor was my 500 returned. Just disappeared.

The Thumbtack customer service number provided on the website does not work. They say they're available from 6am to 6pm MT, M-F. I've been trying to contact them for two day during those times and they have yet to be available. I have not gotten any response or been able to speak to anyone, voice or text. Thumbtack makes it very difficult to interact with the pros. The categories you can search are limited (for some reason you have to use their predetermined phrases as opposed to keywords). It doesn't let you search pros by name.

Why go to a company like this?? Instead of going to a platform that is run by a specific company, why don't contractors get a programmer such as what I have, we can build a better platform, pay a certain amt of money, get invoices to the customers fast, work with customers right and then have the job done. It's not only Thumbtack but others out there that want to take people's money. Search stevehforman.com on the web. We can do better and we resell products used and new to customers all over the country. We ship all over the place.

Thumbtack is the worst company with ZERO customer service! As a registered Pro, and someone who pays thumbtack 30,000 yearly, I wish I could leave half a star review! If you ask for a manager, or any person who is in charge, their answer is - "We don't have any!" This company is absolute nightmare for any business. PLEASE STAY AWAY.

For all Pro who is hesitating for use this service. Almost of the customers you gonna get are unqualified customers. Many of them just have nothing to do and click on your profile, then Thumbtack charge yours money immediately. Many of those customers do not respond back to you at all. Some of them come with impossible budget, example mine, They want whole flower wedding decoration with $200 budget only with full service, team set up and clean up. NO REFUND. Refund option is just LYING TRICK. SPAM SPAM SPAM. DO NOT WASTE YOUR TIME AND MONEY.

For years I've made peace with how much Thumbtack charges their Photographer Pros on their website. It started at $15 for a lead to $80 with no guarantee. I've had COUNTLESS requests from customers who say they need a photographer and I'm charged when they decide to request a quote from me. I reply and either the customer doesn't respond or they say they decided to not go through with the session. This IS NOT a legitimate job request and MUST be refunded. However, as a LOYAL professional using their website, I get a generic email saying the refund request doesn't qualify based on their guidelines. This company is raking in the money from us small businesses and it's absolutely unfair. They've made sooo much money off of just me for 6 years plus. It's sickening and they are not standing behind their Pro's that keep their website afloat.

I hired a professional service provider on Thumbtack to remodel my bathroom in March. He met with me, measured the bathroom and provided a quote. He requested a deposit to order the Glass door, which I provided. The door was due on 04/29/2022. We were supposed to meet 2 weeks before delivery to select the tile and other finishes. He did not show but assured me the delivery was on schedule. He came to my home on 05/11 to let me know what the delay was and scheduled another meeting which he missed. After more missed meetings and then no response at all, I contacted Thumbtack and opened a case with the Trust and Safety team. After I provided all requested documentation, they were investigating but had no success with contacting the provider either.