Thumbtack Reviews

Based on my some months of experience using the app I can describe this app as a ''Legal way to scam subcontractors money". I several times I noticed if a customer choose only you, little later you can see how many subcontractors that customer contacted. This app shows to the customer, "Hey there are other available subcontractors" to send them the same lead to get more money by charging the same amount of money to several subcontractors. That is how they triggered customers to contact with several handymen for the same job.

Thumbtack charged me for a false lead they sent me. The alleged customer said she never requested service from thumbtack. After I requested a refund, they deleted me from their site without refunding my money they stole. They charge up to $90 a job. I called them and got someone from India?? Thumbtack also refuses to let their Pro's list their minimum number of hours or other minimum amount of payment for traveling. They sent me a lead to someone who ordered my services (and yes, thumbtack gouged my debit card for the lead). The customer wanted 2 licensed professionals to travel 30 miles and work for a total of $75.00 (we would normally charge $300.00 for the job). Thumbtack debited my card for their share before even sending me the lead. I lost $225.00 on that job. WHAT A SCAM!! DO NOT USE THUMBTACK, THEY RIP OFF, AND STEAL FROM, THE PEOPLE ON THEIR SITE THAT OFFER SERVICES.

Excellent handyman service, but from my previous experience from using Thumbtack services, I thought the handyman service cost I hired was for the entire service, not per hour. My final cost was triple what I thought it would be. ENSURE to ask beforehand if your project cost is for the entire service or per hour when you hire someone through Thumbtack!

I signed up as a Pro with Thumbtack for a period of about 24 hours to see what this platform was like. I have been a website designer and offered freelance services for 20 years and I have never witnessed anything like Thumbtack. They apparently charge users for each lead but do not disclose what the job is before you get the lead or how much a lead will cost. Then, once they send you a "lead" which doesn't even guarantee you will be hired, they insisted I enter my credit card info. When I clicked on the lead that was sent to me, I saw that it was $195!!! I made NO contact with the customer nor did he contact me! I did nothing at all on that platform and did no business with anyone.

I suspected that this was scam when I was charged for a lead that was kindly weird, she asked specific questions but it was in an authoritative way, if you have experience with scams, that's how scammers behave. I was charged for two leads, I tried to decrease the lead amount to 0 and for some reason I thought was done before the second lead was charged but it was not. I think they let you be on the platform for a period of month and then start sending you Scam leads on the 2nd month. Do not get this app as a Thumbtack if you don't want to waste your money. Leads are not real leads and the criteria selection is not real. They charge you for "potential leads."

Thumbtack, is an UNSCRUPULOUS cash cow, who does not care about their professionals. I have dealt with Thumbtack for about three years on and off. Each time I went back, I thought things would be different. So every year when I deactivate my account, I no longer have access to print out my receipts. So, trying to reach someone (person) is a total NIGHTMARE! I have never been so frustrated in my life dealing with customer service. My experience dealing with thumbtack so far has been unscrupulous. The last draw is when I actually called a 415 2992769 number and to my surprise someone answered, but quickly told me that he would transfer me over to someone who could help me. Well back to the recording and the unreachable.

I do not recommend Thumbtack.com for Pro because they supposedly charge you for direct leads. They overcharge the leads and they do not care that the direct customer do not answer or if the phone number no longer works. Multiple times I try contacting customer service but they do not response. I tried to speak to a live representative over an hour and no one responded.

Never get a working phone number. No refund at all. Horrible. Horrible bad experiences over a months. Very disappointed and I will never waste my money again using Thumbtack pro. Only this week they got over $200 from me with NOT working number. When I called they say they will not refund me. I am done.

I don't even know where to start... However, be ready to spend your money on some real, some SCAM leads and yes some people will hire you but most of the leads you get you will pay for and YOU WILL BE IGNORED, you will be contacted for question inquires only, and you will be wrongly contacted due to the poor Thumbtack's advertising information to the leads and guess what, they will refund you 1 out of 5 times requested for a refund!

I have been using Thumbtack for about 2 months now. After a couple hundred dollars spent for instant books with no reply, bookings and the person didn't know they book and when you send a quote it is not read by the party which leads me to believe they are fake. No answers for square footage, pictures of job, etc. Just my quote to them. They are being blocked or not being sent. Based upon other reviews from Pros like me, they are doing a disservice to everyone.

No joke. No exaggeration. No human being responds to any request for help on this platform. There is no email address or phone number available. There are serious glitches in the platform administration. The help bot just runs you in circles and finally a dead end with "Let me find someone to help you." It's been trying to "find someone to help me" for 3 days. Nothing. Zip. Crickets. I'm a paying Pro, by the way. I pay quite a bit for leads.

Very short. Thumbtack was a great starter company that had many flaws. I know. I'm a pro who gave them several advise on being legal in the East Coast and in our type of services. They are now dishonest, thieves, electronic money fraud, e-mail fraud, false advertising, not ever vetting leads, did not vet the pros for a few years, price gauging. I would even say criminals index the Rico-Act. A class Act lawsuit is coming in the near future. You want in send us emails. This is big-time criminal fraud. Evidences? I have plenty. Email me. Let's get them.

Ok so here's my experience: I was approached by a member of their sales team, Greg was his name. He was very convincing, spouting all these promising statistics and how the leads they get convert well because they are supposedly leads coming in that are pre-qualified and already interested in our services. So I paid the $200 deposit and then some, set up probably one of the nicest looking profiles and portfolios and imported our reviews on there. Greg was very responsive and followed up often at first to get me on board, then after I paid them I never got much of another response from him or their customer service.

I have been getting charged for leads after I selected my unavailable timeframes. It's clear in their policy and they will not give me a refund. I am deactivating my account. Do not use this service. It's a scam.

Had customer contact me questioning why their review was removed. I contacted Thumbtack's customer service and was told the review violated the code of conduct and they are unable to tell me exactly how because they don’t want customers finding ways around it. I have messages in text from them to prove they told me this. After sending a screen shot of word for word what the review was they still continued to say the review violated the code of conduct and they would not repost it. Here is what the review said….”Joey arrived on time and explained every step he would be executing during his visit. He took the time to answer all of my questions and was very kind. He made me aware of a matter he discovered that would need to be addressed soon.” Tell me how this review can violate any code of conduct?! It’s absolutely crazy they did this, and it’s not the first review that has gone missing.

It's the worst there is. Of 15 clients who contacted me, only 1 completed the job. It was $12 on average for each client wanting to hire my services, and in the end the clients didn't even respond to the messages. 1 job done=$200. 14 clients interested in my services=$240. Total=$-40. This is a total scam. Don't provide your services here.

Thumbstack a big scam. I do not recommend Thumbstack to any PRO; it is quite simply an organized scam; they send you direct leads and charge you for them when in reality it amounts to nothing; and when you request a refund, they reimburse you in your Thumbstack account and recharge them for leads that are still fictitious. Customer service is also a scam; you call a number and from a certain moment, they tell you that the rest will be done by text messages; and at the end of the procedure by text message, they tell you that someone will contact you and in fact no one will not contact you; They almost emptied our bank account with GO2 Bank.

I've been on Thumbtack as a Pro for 3 years and my experience has gone from pretty good (with some frustrations) to horrible. I worked really hard as a life coach and counselor and earned my Top Pro badge very quickly. On average I would get 5-15 leads a week. Keep in mind that 9 out of 10 of these leads will be wrong for my service but I was still able to help a lot of people, as that's the reason I'm providing this service and not for money. I was one of the first few on the top. I have 67 five-star reviews and was hired 152 times on Thumbtack.

Unfair & deceptive advertising and billing practices from Thumbtack constantly. If you read all the recurring comments by Pros- you will see very negative reviews on Thumbtack all over the internet. They auto bill you for bogus leads, and often don't even match the preferences- so you pay more for leads than the business you get. Then they decline all requests for refund even if you send them proof. TOTAL RIP OFF! Their lack of professionalism, and ethics will no doubt lead to more unhappy clients leaving the platform & will be the basis for a successful class action lawsuit. Any lawyers out there to represent us Pros trying to make an honest living?

Unfortunately, I am resorting to legal action against Thumbtack. They have refused to credit clearly fraudulent leads and leads for incorrect job descriptions. Their customer service is non-existent. We have spent thousands with them on leads and requested 6 refunds due to clear and obvious fake leads, wrong job descriptions, etc. We have sent them recorded phone calls with the customers stating things like "I never made a request with Thumbtack or anyone for this service" or "I had this service completed months ago" and they still refuse to credit the refunds. We are signed up to receive Roof Installation leads and we received a concrete lead. They refuse to refund us for that. These are clear violations of their terms of service. They are obviously a complete scam. Avoid this company at all costs!!!

I had a bad experience with a contractor who I hired through the Thumbtack app. I tried every avenue presented to me through the Thumbtack app to reach their customer service and was completely unsuccessful. Every phone number listed led to an robo agent which eventually let you to be put on hold indefinitely. The "chat" feature through the Thumbtack app simply did not work or led to a site which "was no longer in service". I have deleted the Thumbtack app and will never use this service again. I suggest you do the same.

I had my Thumbtack profile deactivated for long time, yet they continued to charge me for leads (maybe fake). Despite my request for a refund, they refused to cooperate. I strongly advise against doing business with this company; it's not worth your time or money.

I searched on Google to find someone who repairs ellipticals. Thumbtack came up so I figured I would use their service and choose one of their repair companies. I made a choice and scheduled and appointment. The company I chose was Handyman Pro. I received an email confirming the appointment. They never showed, not even notice or call. Will never use Thumbtack or any of their service.

Thumbtack is a joke. They charge you an outrageous fee to promote your business. Even if the client does not book you, they still charge you which I think is very unfair, especially since I am on this app to get business and make money, not lose more money that I don’t have. I would agree to a low, reasonable referral fee, but they take advantage and rip you off instead. I am surprised that they are still in business. They refused to give me my money back and therefore I deleted the app. I will no longer deal with them and would never recommend this company..

I register to get leads. I mentioned that I work in some specific local cities, I was receiving leads from 100 miles away and the job description is install ceiling fan. That means I will lose money and time if I take that leads. I saw couple leads local, I looked the job description. It was couple switch and plugs, I click. I am interested and here comes worst part. App is asking ''Total price for your service''???. How I can give price to customer without looking the job. I do free estimates, but can not estimate without looking the scope of the work. I canceled. It is waste of time and money.

Do not use Thumbtack to pay for your work. The fee that that app charges is EGREGIOUS and total ROBBERY! It screws the service provider and the customer. I deleted the app ... Absolutely stunning shock to both myself and the service provider. They charge HUNDREDS OF DOLLARS to process a payment!!!! Robbery.

First, this review is based solely on our experience with this platform and other platforms like it. We make no representation for anyone or anything beyond ourselves and the relationship we had with this organization. I'll make this as concise as possible - We are a Private Investigations firm in the United States. We joined Thumbtack as a marketing ploy to gather more leads for our state. As licensed professionals, we can only work on cases that ORIGINATE in the state for which we are licensed. Outside cases must be in states with reciprocity to our state or we must subcontract with a PI who is licensed in that state.

I used Thumbtack to find a refrigerator repair pro. The pro that was recommended wasn't able to fix my fridge and for 3 months, I had no refrigerator. He wanted half the money up front and the rest due the day it was repaired. I paid him half and on the day of the repair, the rest. As soon as he installed the compressor he said that it was done and should work but left before it started cooling. He said to give it 24 hours to completely cool. It never cooled. He had already been paid. Over 3 months he made 5 visits, told me it should work and left. It never worked. I paid him $1364.00 already and had nothing to show for it.

Do not use this service to promote your business unless your business, They falsely advertise its service and to make you spend money on its platform. Check the reviews, I am not making a claim out of spite, this platform tricks businesses into buying into their advertising by getting customers looking for services that don't pertain to your business and then charging you for the leads.

I have been listed as a vendor on Thumbtack for eleven months. Besides being predatory for vendors in that they have you pay to merely receive leads (and it's exceptionally rare for the prospective buyer to book), they do not care about vendor experience. I decided to delete my account today because I had been waiting for a week for their employees to remove a false review left on my account (with proof) from a woman who hired another performer. I reported it a week ago and was told "Well, it's 4 stars, that's not so bad. " It was entirely false!

I simply requested a Solar Equipment review for a possible malfunction, which warranty company would work with a legal Arizona Solar Business and I pay labor costs. Easy I would give an estimate to the well known warranty company, they would approve deliver necessary equipment and I would pay the labor costs. Instead Thumbtack referred a criminal who did unauthorized and never requested Electrical work because it was an emergency fire risk that I was in danger since I am Federally Recognized Medical Homebound Disabled person. He said he was Solar but also a licensed Arizona Electrician since he did the work to save my life I owed $390.00. Not what I expected but I thought Thumbtack recommended Pro. I paid not expecting Thumbtack to sell my private information to a criminal.

First pro was mean, left a mess, need to hire a second person who is now over an hour late. I will be out lots of money. Never use Thumbtack. The rankings are deceptive and I am unable to review them.

I hired a pool service "professional" through Thumbtack and it turns out I shouldn't have wasted my money. A local teenager with some YouTube instructional videos would have cost me less and done work of the same quality. This pro would tell me completely inaccurate things about the pool operation and plumbing, add chemicals willy nilly without reading the directions, and then finally installed a new filter completely backwards (i.e. intake hooked up to return). I spent literally thousands of dollars trying to get my pool under control with this guy before finally suspecting I was being taken advantage of. I've had no luck getting my money back through Thumbtack despite their supposed guarantee. Truly appalling customer service.

Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. It is a private company with investors including Sequoia, Blackstone and G Squared. All them stated above are in cahoots to run a deceptive business geared at robbing Pros of their money. They have no care whatsoever for their unethical business practices. They create FAKE leads to steal Pros money. I’m joining the lawsuit against them. I want my money back. How can these people be allowed to continue to do this without any form of repercussions. I will not stop until they are out of business.

I was screwed out of a down payment from a contractor I hired through Thumbtack. I filed a complaint through Thumbtack and got no satisfaction from them. In fact, I never heard anything from them at all. The contractors are apparently in good standing with Thumbtack if they pass a background check. There is no requirement to treat the clients fairly. I would expect Thumbtack to act on the client's behalf since they, in effect, are vouching for contractors that come up on their platform. Alas, Thumbtack apparently doesn't care.

He (it's one guy running this scam) charged my unauthorized cards repeatedly, won't let me delete my info off their site or deactivate my account. The "customers" will pretend to be interested and ghost you - I think the way it works is they get a cut of the lead cost, which has skyrocketed in price, and keep businesses coming back thinking they are getting real leads when they are total actors and scammers. Continuing to charge me even after me repeatedly trying to delete my account and contacting them. Had to close my credit cards to prevent more charges - he's running the charges manually too! Do NOT work with this company!

I was contacted by a Web Design Company called Web Design Solutionz/Solutions through Thumbtack. The Web Design Company stole $1,197 from me, even after I requested a full refund early on and they told me they would process my refund. In the end more money was taken, and I was never given what I originally asked for and as they have advertised. I actually have nothing to show for the funds stolen, they are keeping my funds hostage and have no intentions on refunding any funds.

Whoever Thumbtack ALLEGEDLY does background checks on ARE NOT the people who do the house cleaning or the owners of the companies they represent or the people you message and/or speak to. Most of the housekeepers are NOT authorized to work in the United States, most do not have insurance, most are inexperienced, most do not understand or speak English, most all unreliable with zero accountability. Many of these 'alleged' housekeeping companies display 5-star ratings, list their companies as "top pros" with verified reviews -- most of which are lies. One LEGITIMATE investigation into Thumbtack posted reviews -- all which were fraudulent - but Thumbtack put them up anyway. Consumers beware.

Despite sending numerous photos and emails! They are allowing this inept contractor to continue to remain under their banner. This contractor pocketed most of the money I gave him and used cheap and used material to finish my project in some of the places. I had major work done Roof, Remodeled Porch and papers on the walkway and a gravel walkway. On the porch instead of getting NEW IRON BANNISTERS that I showed them in Lowe's, they found an old rusted Bannister and painted it over with black paint. The rust is coming through and rust is on the steps and new papers. THEY painted over unscraped paint.

We currently have 150+ reviews with a 5 star rating. Have tried to change our email address now for just over a year and have had to pay $15 a month to keep email address we no longer use so we don't miss anything and get charged. Egregious operations, 0 CUSTOMER SERVICE, get directed to text message no calls, and no one responds to text. Good Luck!

I used to work with Thumbtack pro since 2017. At beginning it wasn’t bad. But now they’re useless, I spent more than 20k every year. I have all the invoices they charged me. I’m top pro with NO negative reviews. From last year they start tricking pros and just making money from pros. Customer service is useless and not responsive. This app completely turns trash. PLEASE DO NOT WASTE YOUR TIME AND MONEY ON THUMBTACK.

They were very professional with the move. Very carefully not to break anything & followed my instructions that was given to them. They got the job done in a timely manner and remained safe as well. They made sure I was a very satisfied customer. I highly recommend their service. Thanks again. You all are awesome.

My name is Chuck and I have a junk hauling business in Tucson Arizona. I started using Thumbtack back in 2019 and they have been awesome until the last few years. They are no better than Angie now. I had a customer book a $50 job and thumbtack charged me $41.99 for the lead and refused to refund my money. I used to get 2 to 4 leads per day and close over 75%. Now I am lucky if I get 2 per month. Whatever you do, do not use this platform.

I'm a freelance editor and started using Thumbtack in the early days. I have to say they were a perfect platform with impeccable customer service and what felt like a genuine interest in their work. Now, they just take advantage of the pros, they do not care about them, and only care about taking their money. In the last year (just one year!!!) leads for writing and editing services have gone from $15-$21 to $37-$45 — for editing projects, which usually are $125-$175, unless you get a full manuscript, which doesn't happen every day. I went from spending $300 in leads per month, to $900 AND I'M MAKING MUCH LESS MONEY!!!! THEY'VE GONE THE ROUTE OF BIG BUSINESS — SCREW THEIR CLIENTS (in this case the pros). Let's make as much money as possible. What a shame!!

I wouldn't recommend Thumbtack to my worst enemy. They use FixTman, and they are horrible and unprofessional. Had we known they were going to send "techs" that had absolutely no idea what they were doing, my husband and I would have done this job ourselves. By no means are these professional contractors. I have never seen "techs" look at instructions so confused before. They also came unprepared for themselves, practically begging for water anytime we checked on them. Any professional contractor comes prepared for themselves and don't ask anything of the client. I am pretty sure they just hire anyone that can pass a background check.

Thumbtack generates numerous accounts to send false leads (potential customers) to the “pros.” With each generated account, they send one “lead” to five pros. Each pro is charged $30 (on average) for each “lead,” which I have experienced and observed, multiple times and every day I was a member of the platform. This is an extremely deceptive practice and unethical. Customer service is poor, nearly non-existent.

As a photographer, once you sign up Thumbtack sends so many leads, and immediately sucks money out of your bank account. Most of the leads are fake. So I was watching 30-80 dollars a lead get sucked out of my account for fake leads. The more I tried to stop it, the further behind I got. Getting a refund is impossible, and it is frustrating when you go to bed and wake up with 71.00 taken out of your account for a fake lead, then spend hours and hours trying to get someone to refund it, and days chasing the refund that never happens.

Bad - they charge professionals for jobs they don't get. I recently posted a job, got a booking, but had to cancel. They charged the professional $46 for the $255 job that was cancelled. This is predatory.

I would not use this app. I accidentally left a review that I wanted to go back and edit after a contractor and I had fixed an issue. They would not let me do it and the specialist was yelling at me on the phone. We got into a screaming match with one another and the guy just would not budge. Their policy is to never let reviews get updated or deleted. I believe the reason they do this is to have more reviews altogether on the site for its ratings. It doesn’t matter to them that the perception of the reviews will hurt people or businesses.

I hired a highly rated professional to do a drywall job for me through Thumbtack. The pros broke my toilet flange right off the drain pipe. They didn't tell me and just put the toilet over the hole not attached to anything. The toilet started leaking, duh! It cost me $4500 to have a plumber come out and repair the flange and pipe. They had to drill through the slab to replace the pipe. Thumbtack claims they are insured up to $100K for any damage that is done. That is hogwash! They will not use their insurance to fix anything, IF they actually have insurance. They leave it to the consumer to hash it out with the pro. They false advertise claiming they have insurance on damage. DO NOT USE THUMBTACK. They are not a credible company.

I started my house cleaning business 9 years ago and came across Thumbtack. In the beginning it wasn't expensive and was very helpful in getting my business going. Fast forward to 2023, I recently considered using this site again. I relocated to another state and restarted my business. Thumbtack charged my credit card over for over $400! Some of the leads were considered "direct leads" so I was charged without even having the choice if I wanted to accept the job. One person directly booked me then canceled. Then I was charged for the "lead" anyway. Thumbtack then claimed they would refund my credits as a one time courtesy. What a joke! What about the other money you charged for non existent leads?! Then you can't talk to a real person. Now they've deleted years of reviews from my account. I will not use Thumbtack again and if you've read the rest of the reviews, you won't either.

The team at Thumbtack never answered my specific topic related queries, all they send is links to go over. I posted an issue on the reviews that older ones are getting deleted when the new ones came in and they are not even replying to the point and always sends out links for me to go over. Worst customer service.

Wade was very easy to communicate with, was very reliable and professional. I will use him again and highly recommend him. I set the details up with Wade and he worked it out perfectly with my friend and son. He did it in a timely manner.

This is truly a warning to anyone who would think of using their site. Customer Service is non-existent; the "Pros" are not credible; not licensed and Josue ** of Medford, OR stole close to $2,000.00 from me and the company refused to do anything. They completely ignored all facts and documents. It was the worst experience of my life with any company. I will now be filing a civil action. AGAIN -- DO NOT HIRE FROM THIS COMPANY!!!!

If I could rate it ZERO stars I would. I joined Thumbtack as a Pro. After 3 leads it was radio silence. It's nearly impossible to get a hold of customer service and after months of petitioning for a refund I was still left disappointed and empty handed. STAY AWAY!

Steer clear of this. They will take all of your money and ZERO customer service support. I reached out and tried and they didn't care at all. They charged me $46 for reaching out to an opportunity. The client ghosted, which isn't surprising. They likely charged everyone who applied. When I contacted CS about it, they lied and said they would refund it as a one-time courtesy but then they put it as a STORE CREDIT. Their policy states that within 10 days those refunds can be sent back to original payment, but they refused. Scam, scam, scam. Stay away!

We hired the workmen for many projects on the new 3 family house we purchased for our family to live in. They recommended a non licensed contractor for our roof. He gave a quote $16,000. Rec $8000 upfront the bal on completion, charged 1800 per day for workmen and then still wanted the balance of $8000 we refused. He never completed the job leaving the roof exposed.

Hired a mover through Thumbtack based on stellar 5-star reviews. The movers were awful! Were late, rough with furniture, broke furniture, overcharged! Because of such a discrepancy in how awful they were and the reviews were all good, I will never trust Thumbtack again.

I asked before the service for a discount, veteran, senior and/or AARP, got $ 0. I asked for an estimate it was $ 200- $ 225. Then they added exorbitant increase for parts, a 5.0% fee for using taking my credit card (Undisclosed) instead of cash. Then I was presented with a $ 450 bill. Watch out for these guys, I tried to get an honest quote and got a “bait and switch” instead.

I was a power pro, top rated for 2 years. Had hundreds invested in credits to get leads. Then one day I was banned. No explanation, no reasons, just chopped. So I began the many year long waste of time trying to contact a human for support or any explanation at all. I finally had a long text convo with some dude named Mark who was able to ask the trust and safety team why I was banned. Their answer was “we cannot disclose this for our own security reasons” …what does that even mean? So to this day I still have no idea what I did wrong and they stole all the credits I had. Total dystopian corporate nightmare.

The Good: I hired someone from Thumbtack and he did a terrible job. We send photos of everything to them and they refunded the money we had paid him. That made us super happy, they even deleted his account when they saw what terrible work he did. I was really happy with how they handled it, even though it was a frustrating experience.

Thumbtack is not worth the hassle, it's misleading about the cost to pros. I found when I wanted to sign up that there are no fees and it's free to use for pros to connect with customers. Half the way filling my info I get next to "how much is my weekly budget to buy leads",?!! At this point I canceled, no way I'm dealing with sort of middlemen after I found so many negative reviews from screwed pros and some customers.

I used Thumbtack years ago when they were starting off, now they've become highly greedy and turned into this power hungry and left side support view. I was booted without notice after creating a new profile, they booted me for no reason on why. And they keep claiming I was never on their site, I sent screenshots of it showing my profile deactivated. They went from charge under $3 a bid to over $25. How in the world can you increase this so much?

I am an electrical contractor Pro with over 20 years of experience, licensed, insured and offer warranteis to my customers. You would think Thumbtack tries their best to keep contractors like me?

I contacted Thumbtack.com to have a handyman come out and install a window air conditioning unit in the third-floor window. The unit was already upstairs, unpacked, and neatly laid out. This would’ve been may be a 45-minute job that I was willing to pay someone two hours to accomplish, but I never got a response from anyone. This is not the first time. I tried to find a roofer, no one responded. I also tried to find a plumber and no one ever responded. What good is a service if they don’t actually provide a service?

When you sign up for them as a pro they ask for your bank information for payments reason, they keep sending you direct leads and charge you automatically for each lead but it turned up to be that 90% of those customers work for Thumbtack. They're not real customers, whenever you contact those customers they always tell you, "No. Sorry. We canceled" or "No. Sorry. We found another one" or whatever reason not to hire you, in 10 leads like this they send you 1 real customer just to silence you, it's a company that steals your money in legal way.

Thumbtack is a waste of money for professionals looking to get leads. Leads are well over $150, and Thumbtack has done no sort of filtering at all. Some common issues:

I own a painting company. Work was good this winter but slowed down and was looking for a few leads to last until the end of April. So I signed up for Thumbtack.(Ya me.) Within five minutes of setting up my page on their site, I was having problems with the page not save my information and my reviews from customers of mine.. so I called, I guess they have no call center, because I was given a number to text my issue. Okay fine, so I text. I get someone for two minutes then they just stopped responding. So I texted and emailed them to refund what I put in and to cancel my subscription with them. No response. 24 hours later I get a text from them wanting to help. I told them in a text what I texted the day before and emailed. Thank you but no thanks.

We are a company, we are paying so much to THUMBTACK to get leads, most of them are BOGUS. BUT the main issue is now there is a client frustrating me and my company without any reason. There is no proper investigation or support from Thumbtack to help us out. But Thumbtack is keep charging us for the same client. There is no option to report the client or no option for us to talk to Thumbtack and let them know what is going on. We worked so hard to build our profile and got good reviews but thus client is coming out of nowhere and leaving a bad review. We are totally in a right spot. And we want Thumbtack support to even look at our conversations or try to resolve the issue but no response from them. As a pro, we pay them so much but they just left us hanging there.

I am a business owner and I had a need for an electrical professional to replace a defective GFCI. I reached out to Thumbtack and they in turn referred me to a company named M's Electric. The electrician named Malik came to my property and completed the job which took approximately 2.5 hours. I thanked the electrician for his work and asked how much I owed. I was told the work was $900.00 for work that should not have cost more than $250.00. I told the electrician that price was significantly out of line. I subsequently reached out to Thumbtack once again and told them of my displeasure with the company they referred to me. Their response was of no help whatsoever. I would caution anyone who would employ Thumbtack to be very careful because it seems that they do not research the people they send to the homes of customers. I would also not hire M's Electric because he will likely overcharge you as he did me. Be careful!!!

Do not sign up with this company! You will lose a lot of money if you are a pro. Thumbtack charges you for everything! I tried them out for 2 years and extremely disappointed! If a customer said no Thumbtack still charges you. Can you imagine how much money adds up if you have 50 people saying no? Some customers great. 2 accounts. Husband and wives and I get both leads!!!! I have to pay for both! Thumbtack is terrible!!! Run.

A Bathroom renovation lead goes for $150. Then the customer contacts 20 pros. That’s $3K on one lead. A deck repair lead goes for about $175. Customer contact 5 pros. $875 on one lead. America's backbone is bleeding out and is all thanks to Thumbtack pro support of its very owners. Families, small businesses, start ups, entrepreneurs, everyone ripped off their American dream because of negligence and mismanagement. Do not ever do business with this company. Thank you.

I see a lot of reviews on Thumbtack from customers that hired a pro. People come to thumbtack and 9 times out of 10 choose the lowest bid. Then they complain about the service? I was on Thumbtack for years as a top pro. Along came the lowballers. You all think someone who has been in their trade for decades is just ‘overcharging’? And that rookie doing it for 1/3 the price is the right one then you complain about the results? Good pros hate thumbtack. We don't let customers lowball our services, and we are not gonna sit around and waste hundreds of $ on leads that just turn around and go for the cheapest deal. Keep this in mind, no real pro is gonna be on thumbtack, or wants to deal with bottom of the barrel clients. Do better people! You all carry around $1000 phones, buy those $8 drinks at Starbucks but won't spend $200 for 2-3 hours of someone's labor that they worked half their lives to get good at?

I have used Thumbtack to hire a few contractors for various jobs. Sometimes it would take months to hear back and other times contractors were responsive. I recently posted and hired a handyman to hang some shelves, medicine cabinet and hook up a dishwasher. Shortly before the appointment I received a deactivation notice due to my handyman post. When I asked and demanded to know how I violated terms of use the only response I received was “you violated terms of use and your account will not be reconsidered.” So clearly they have no trouble disregarding their customers and do NOT have our best interests at heart.

I will never use nor recommend Thumbtack to anyone. You have to pay a fee to get someone to come give you an estimate for the repair. This is underhanded and dishonest! I wouldn't trust them if the service was free!

Charged for bogus requests. This site is a cash cow. How it is allowed to continue is beyond anything I can imagine. They don’t refund even when it’s a scammer you pay for every lead. My husband pays 22.50 per lead and the scammers can ask as many people as they want. Sometimes we see up to 5 and Thumbtack gets the money from each of the contractors. Do not use thumbtack!!! We are DONE

Thumbtack use to be great a year or two ago when you only paid for leads you won. Their new system for lead payment is awful. Save your money. You will pay for an ungodly amount of crappy low paying leads.

Archaic Software/ Incompetent Support/Overpriced, Poor Quality Leads. As a Thumbtack PRO (versus customer) I have found the software application to be quite dated with limited features, functionality, and system enhancements over the term of my use. The helpdesk is ineffective, often not knowing how the software works themselves, or just making up contradictory support so they can close a ticket. The price per lead continues to rise, while number and quality of leads decline. Their policy to reimburse unresponsive leads (did not read PROs response, did not answer phone or text messages) is not honored. I have been a Thumbtack PRO for 5+ years. I am at my wits end. It never ceases to amaze me - the gap between company valuation, founder adoration, and the reality of actual, effective business operations.

I had work done by organizers, cement contractor, etc on here. All HORRIBLE. They aren't real contractors. The organizers and unpackers are a joke. I spent thousands of dollars because I'm disabled and everything done inside and outside of house looks awful. I even called cement guy back. Never showed up to fix ramps that were poured. They are all crooked etc. I would never ever use anyone off of this company. They are awful.

We have had a significant negative ROI through using Thumbtack (we're a top pro). We're paying a minimum of $20 a lead - each of which is sent to a minimum of 4 other professionals. Even for $60 leads they'll send them around as much as they can so that they can grab as much money as possible from contractors. Most never respond or "someone already came to remove it" within 1 minute of them posting it. Takes 30 minutes+ to get ahold of them over the phone, and support won't refund you. Stay far away from this greedy business.

This advertising site, shouldn't be allowed to exist. They advertise scammers, thieves, thugs, high robbery contractors, most of the contractors have no state or federal license, no certifications, no idea of how to do things right. This site is great for scammers to take advantage of seniors, and people that don't know better. Thumbtack should make sure the contractors they advertise on their platform are background checked, have state license and are insured contractors, legit small businesses, in good standing with the state and local agencies. STAY AWAY!

I've been a client for 4 years on Thumbtack. This page is great page to find new customers. But since a few months some of their leads start to fake like some of their competitors. And their refund policy have changed. They don't refund you anymore for these fake leads.

I don't even understand how this company is still open. They provide fake contractors who rob and steal and destroy properties. When you file a claim they hide. The red headed owner Marco is failure!! Hope you read this ceo!! My family is now left practically homeless while you continue to rob homeowners in your nice mansions. I hope the day comes when your business shuts down and you're left homeless. Karma to you!!!

I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one.

Our company began with Thumbtack just about when they started. Back then they were the best thing since the old saying "Sliced Bread". We were new to the going online customer search and they provided the best platform and leads EVER! This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do.

I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. NEVER USE THIS BUSINESS. It is a scam!!

It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). Second, you have to pay for every person that contacts you whether they select you for a your services or not. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost.

Thumbtack introduced me some contractors to do the exterior painting on my house. The contractors promised to finish the job in 1 week. I paid them 100% of payment they asked for. They did not show up. I waited for four weeks till I cancelled the order and asked for a refund. The contractors disappeared and refused to refund me. I contacted the construction contractors board (CCB). The CCB told me the contractors had no license to operate. I contacted Thumbtack. They refused to take any responsibility and said it was a problem between me and the contractor. Thumbtack is full of scams and corrupts. AVOID THEM.

I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. No help from them if you have an account issue.

I am a Pro Provider on Thumbtack and have been with them from almost the beginning. I had hit and miss luck with them. Some contacts are legit and others not so sure about. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. Out of the number of direct leads that come to me 1 in 10 are legit. The others are fake or something else. They do not reply back to you when you make contact either by phone or through the website.

All leads on Thumbtack are fake with fake phone numbers and addresses. Seriously all leads are fake. If you are a professional don't bother with thumbtack. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers.

Effective Jan. 2023. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. Their website doesn't make it easy to connect with them via email either. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. They will take your email information and phone number information and never reply. I think they do this to sell your contact information.

I was just charged over $235 for 3 identical leads that were scams. Similar names of a potential customers asking for an estimate for our services with the EXACT same phone number, same scope of work and add-on services, same replies through the messenger on the website and the person sent the same broken English texts to our business phone asking us to follow up with someone via email.

This company charges astronomical prices to talk with a person who is also talking to other "pros" (your competition). Keep your money and put it toward other forms of marketing. A client looking for my services costs me as much as my services themselves cost and I may not even get the job.

DO NOT TRUST THESE PEOPLE! Be extremely careful, especially with their junior attorney Matthew **. Do not trust him. He called me on September 20 and asked whether I would provide him with certain specific research we had completed on spec. We stipulated that the particular research he wanted me to provide Thumbtack with was worth a very specific sum of money for his company to have. I always insist on a written agreement but he assured me it would be unnecessary. I said, "Matt, Do I have your word of honor?" He replied: "Absolutely, Steve. Do not worry."

I hired a contractor (Ultimate floors - Fort Lauderdale) in Thumbtack trusting he had a license. He damaged my entire property, I ended finding out he wasn't licensed and insured. I reported Milano ** to Thumbtack, sent them his citation from the county where he is considered guilty by working without a license and Thumbtack removed him. Two weeks later they reinstated him. Thumbtack terms clearly say that contractors must be licensed to be on the platform, but they don't care about it, they want the most contractors possible to receive their commission while customers are damaged. I'm really considering to open a class action lawsuit with everybody who was damaged from their breach of contract to their own terms and conditions. Their money back guarantee is another joke, don't expect to be protected by them.

Working with Thumbtack Pro was a thoroughly disappointing experience. After signing up with Thumbtack Pro, I can honestly say I have had a terrible experience and do not recommend them for other service providers. Not only are their services extremely expensive, the customer service is below par and the leads provided were of extremely poor quality. Hold times for a customer service representative are well over forty five minutes. Customer service is outsourced and escalating to management does nothing additional but get you a prefabricated email. In addition to the fake leads that come through, I was particularly shocked by their refusal to refund any of the funds paid for their services even after repeated requests. In my opinion, this company does not deserve anyone's time or money and I cannot recommend them in good faith. For these reasons, as well as many others, I do not recommend Thumbtack Pro.

I am an independent contractor who has provided services for many small business like sales and marketing to name a few and also own a small business. In the summer I opened and verified my brands page on Thumbtack (JW Marketing Agency) however did not attempt to use until recently because I didn't have enough funding so I was getting jobs through other platforms. On November, 28, 2022 I decided to turn my targeting on and added my Capital One card, and they automatically deducted $195.00 from my card, when I went in to check I couldn't access my account because they deactivated it instantly. So they stole $195.00 then lock me out. Therefore, I didn't benefit from the $195.00 they took because they locked me out and don't even know what lead they got or for what.

I am a Tutor, I receive "Direct Leads" through Thumbtack, from people who did not send me a request, didn't want my services, didn't know they had sent me a request, didn't even look at my profile so they didn't know how much I charged; Thumbtack charges me almost $50 for that "Lead". When I requested a refund, Thumbtack REFUSED. Thumbtack tells the Pro's that those are direct leads, charging us a huge amount each time, but it is not true. I have now contacted several of those "leads", who didn't even know they had sent me a request.

On September 27th in the morning I deactivated both my accounts with them. They then been proceeded to charge me for September 27th in the afternoon, the audacity to charge me on November 4th again and now on November 14th they've charged me again!! These cases in November I never even got any leads cuz I can't get in cuz both the accounts are deactivated. This is not a company I would use if I was you. I'm having to go to the Better Business Bureau, dispute it with my bank and now I've gotten my lawyers involved. Where in America are you allowed to charge people for services when they clearly sent you emails, deactivated their accounts and told you they do not want to deal with you anymore?!!

I registered on ThumbTack as pro. They charged me $170 from my card without my knowledge for a lead that didn't meet my target preferences. I put in my settings that I only work remotely and only with commercial companies. Thumbtack sent me a lead that wanted me to come to another State and do work for the church. The problem was also that the lead would not contact me and I couldn't even get in touch with him. I was denied a refund for the lead. I intend to sue the service with a class action lawsuit. If you are also cheated by the service, then join the group **.

An account was created with this company by someone other than myself and my credit card was used without my authorization. When I noticed the charge and called to get more information, they have no live people to speak with. The chat service is bots and emails take 5 days or more to receive a response. Through email they proceeded to tell me that they can not speak to me in regards to the account because I am not the account holder or creator. I explained that's why I am contacting them because they charge my personal credit for $200 without my authorization. They said that the account holder must call to take care of it but I do not have access to whoever opened the account and used my card.

I hired a "pro" to install wallpaper in a bathroom. I trusted that Thumbtack had verified the owner of the business, and that it was a legitimate business. It was not. The person I communicated with was not the owner, nor was it a real business. The pro did a job a 5 year old could have done. I filed for the Thumbtack guarantee, and Thumbtack refused to honor it. I'm out $550, plus $100 for the wallpaper. And it's going to cost me almost $1000 to fix the mistakes. Thumbtack is absolutely a company that cannot be trusted. DO NOT USE.

This company charges you for leads even if you don’t select them. Then the leads are sold to 15 different contractors. Sometimes even a hundred. They have designed this company to master taking free money for computerized email leads generated from large marketing budgets. These people aren’t contractors and need to stay out of our industry.

We used Thumbtack to find a landscaper. Short story, it was a fake business who tore up our lawn, took our money, never finished the job, and then vanished from the site. We asked Thumbtack to reimburse us, and they said show pictures and get quotes from three other firms to show that their cost was reasonable. We did that, and Thumbtack told us too bad, they weren't going to do anything about it. I would strongly avoid this site/service. #thumbtack

I have used Thumbtack for my business since 2016. I found the platform to be very helpful in building my business and now have 145 reviews left from 178 hires. All of my reviews are 5 Stars. Nothing below that. I was also pleased to be the only provider of service in my area when I first started. It wasn’t long before other professionals signed on to Thumbtack. I really wasn’t concerned with this at first, but I then noticed that some of these folks were claiming territory which would require them to drive 2-3 hours (one way) to do a job! It’s certainly understandable that such people will attract more business because they are willing to travel so many miles. My problem here is that Thumbtack does not take local businesses into consideration when ranking their pros. I currently have three profiles listed above mine who live more than 100 miles away from the area. I would think local business would be a priority.

Do not enter your payment information!! Though I did not get charged yet. I signed up for landscaping services. I did get a response from a company called Lawnscapes. After I signed up from them I continued to get texts from other landscapers that they were coming to do the work. Every time I tried to respond the website did not send my response. So I sent a request for site Support only to learn that even though I had selected my vendor somebody from Thumbtack needed to connect us. This led me to be very suspicious of thumbtack.

I will never ever use this site ever again … I was hoping to find professional business people that I could choose based on reviews, but this site has been nothing but extremely disappointing… I found an alterations person whom I thought was good (and I gave her a good review) but then, after I wore the bridesmaids dress at my sister’s wedding, I realized she didn’t put a snap at the top of the dress, so it didn’t even button?! After that, I used a wallpaper company who did a great job however said it would take 2 1/2 hours, the job maybe took 30 to 45 minutes total and I was charged $650. Lastly the cleaner I used spent eight hours at my house cleaning a 2400 square-foot place and I found that my bathroom rug was left damaged, my bathroom sink faucet was left damaged and somehow in 8 hours time they didn’t have time to make my bed. Never EVER EVER use Thumbtack, they SUCK!!!!

Not at all impressed. Very limited in recommendations. So far every one they have recommended are either not worth hiring, overpriced, or can't even show up for an estimate. I had one AC repairman try to charge me $250 for a $15 part. I don't recommend their service at all. Another installer first said he was unavailable due to a wedding, then a week later said he was unavailable due to a funeral that overlapped the wedding. Couldn't keep his stories straight. Instead of just saying he wasn't available after he asked me to suggest another time.

Do not use this site. I learned the hard way that any old company or person can sign up to be on Thumbtack. There is no real vetting. After my experience, I'm starting to think this site is a total scam. I had an issue where I posted a review for Company A, but it was actually Company B that came to my house. Because my partner and I both were working to find a contractor, there was some confusion and I left a review for the wrong company. Whoops. Easy to fix? Wrong. I could not delete or edit my own review. Really? That's certainly inconvenient. So I emailed them with the error.

Beware... Thumbtack might be good if you use them and do the jobs they send you leads on, but Beware!!! They charge you for sending you leads even if you don't use them. I tried to not even click on them and they still charged me. Customer service is not good and they are very hard to get ahold of. Every time they zapped my account I felt very ripped off!! I just deactivated my account and will look for a more honest company to get leads from.

First time using Thumbtack. This time for house cleaning. Specified it was for deep cleaning from 2pm to 6pm. Pleasant workers came but said had to leave after about 2 hours. Said had another job. I examined what they had done and they corrected the problems. Should have done more as I found they had not cleaned the hardwood floors and other issues. They didn't know it was for 4 hrs and a deep cleaning and didn't bring the proper equipment and supplies. The owner "Pro" and I exchanged some heated text messages. Showed him the evidence in a photo. Offered to pay $120 vs $240 for a half of a job. He refused. I have tried to find a way to contact Thumbtack customer service. Apparently doesn't exist. DO NOT RECOMMEND.

I got a lead from a customer for a 1000sq ft to 1500sq ft for $84. I contacted the customer turned out she made an mistake, she only need to repairs a piece of vinyl that came off. I contacted thumbtack support service requested a refund. They refused and said it is not eligible. This is not the first time they robbed me. I would not recommend them for contractors.

I hired luxe moving (Alex **) through Thumbtack, luxe robbed me, damaged my household goods, took a nearly week detour arriving at my destination without contacting me, wouldn’t refund me what they owed me. So thumbtack was doing a mediation to no avail as Alex was not responding so they removed his company from their site. Then after the fact Alex responds, and they add him back???? Then thumbtack blocks ME? LOUSY people, lousy service.

I signed up for their $200 program. I immediately saw that the leads sent to us were too broad, and we were unable to even perform the work requested. I contacted Thumbtack immediately and was told it would be refunded. They continued to send irrelevant leads and charge me. I had to dispute the charge with my credit card company.

From the start, joining Thumbtack has been a nightmare. From technical problems accessing my account to paying for "leads" that didn't fit my preferences... When I was able to respond to a "lead", I wouldn't get a reply back from them. Makes me think that these aren't real people. When you ask for a refund, your credit card is not credited. They give you a credit on your account, which does me no good if I am not getting legit leads that fit my preferences. I'm done. What a waste of my time and money.

I signed up as a Pro on this site, then deactivated my account because the charges are very high. Every time someone contacts you (CONTACTS, not HIRES), you are charged a fee. I am getting multiple emails now since my account has been deactivated, and I am unable to delete my account or ask for it to be deleted online BECAUSE it is deactivated. As a customer, I hired someone from this site, and they were AWFUL. I'm going to have to hire someone else to do the work, because this individual charged twice the normal charge and was very condescending on the service call. NEVER AGAIN.

Thumbtack Professional repaired some broken tiles on the back deck/pool deck of my home. The outdoor tile is discontinued so I had to try to salvage the damaged areas. While the tile appears to be repaired correctly. The grout does not match the existing grout. It was left the raw grey vs terracotta like the rest of the deck. I did not notice it until he left. I contacted the owner to discuss it. I found out the worker charged me $900 but told the owner he charged me $600. He did a terrible job and stole $300 from me on top of the sub-standard Job. The owner said that he would do something about this. So far nothing.

I have been a Thumbtack Pro with this organization for several years. I recently had a young lady who booked limousine service with my company for a July wedding. During the month of May she emailed me on the THUMBTACK platform and states she was canceling the wedding and she could not go through with it. I immediately attempted on several different occasions to reach out to her to find out what was going on and never received a phone call back.

I filed a complaint with the Better Business Bureau regarding this issue and I rejected Thumbtack's response because: It is a non-responsive answer that did not address my concern. The answer actually SUPPORTS my complaint that contractors should NOT be charged for a so-called "lead" where the customer NEVER responds. Thumbtack wrote: "Customers who have projects or jobs that match your targeting preferences that you entered into your account can reach out to you to learn more about working with your business. When this happens, you are charged a lead fee. You're paying for the value of being connected with a potential customer — whether or not you're hired."

Been on Thumbtack for 3 years and it has definitely gotten worse. The leads are always under the wrong category. Even if you respond within 1 minute the potential customer already has another contractor on the way. They are criminals. I tested it and contacted my own business for a maintenance (20-30$) and they charged me for a new install lead (70-80$). If you own a small business do NOT let this company steal your money. They do NOT give credits back for bad leads like they used to.

Thumbtack's policy states that leads not consistent with pro's preferences, problematic leads will be refunded to the pros. However, we are charged for leads that Customer admitted in writing that he made a mistake contacting us, as he didn't see that we charge an on site estimate fee of $50 which is labeled next to our company logo. I can provide images if uploading pictures is allowed. Thumbtack supervisor replied to us that the customer decided not to proceed with us because he changed his mind, which is a blatant distortion of the fact, given the customer admitted in writing that he didn't see the on site estimate.

I have the Thumbtack Pro app and I was already unhappy that they charged me for two leads they called me with, I replied and they didn't respond anymore and now they charged me 2x $34 for two leads that sent me the job and I didn't even go in to see what it was, nor to call them, they just discounted $34 2x FOR NOTHING and now they don't want me to refund the amount, it says it's not compatible with the service there. I WANT MY MONEY THAT WAS SIMPLY THROWN IN THE TRASH.

Thumbtack misleads the customer by putting a base price and allow you to believe that is what the company charges. 9 times out of 10 that is the service call fee. They put businesses with lower ratings and bad reviews before those with perfect reviews and great customer reviews. Their customer service leaves a lot to be desired. When you try to get a breakdown of their fees you get the runaround. Not a refund or even a reasonable explanation.

Thumbtack provided me with a list of service providers of which one had a 4.9 rating, one that was unavailable and the third had a low rating. The one with the 4.9 rating continued to cancel the appointment at the last minute to an ungodly hour - the service provider wanted to start the project after 8 pm. I have no way of leaving a review for this service provider and to call Thumbtack. How do we know the FixTman LLC’s rating of 4.9 is even true? I would have given them a zero rating and as such Thumbtack a zero rating too.

These two gentlemen spent about 20 min parking and complaining about parking. One was openly hostile. The grass looked chopped, not mowed. They did not have an edger. Neither of them were competent in English. Thumbtack does not follow up and seems to have no mechanism for customer feedback. I spent a lot of time trying to tell them just how bad these two were because I did not want Thumbtack to send these two to anyone else’s home. I checked about a week ago and they are still working for Thumbtack.

We own a business and have been using Thumbtack to get leads. We are charged over $100 weekly for "legitimate leads" but we often get suspicious leads that don't even read our response to their inquiry. After using them for 2 years it's pretty clear they create fake leads to charge you hundreds of dollars a month with no chance in assisting the client. We have an A+ rating and a Gold status profile, meaning we have filled all the content out, are professional, contact every "lead" and have a perfect review score from our personal clients. When we ask for a refund for fake clients they prevent it by redirecting the request to a completely different dashboard. They should be inspected by the BBB and closed down. They're predators of local legitimate businesses.

I have been a Thumbtack Pro photographer for over a year. I reported over $35K gross income just from Thumbtack on my last tax return. BUT, I pay around 50% of my Thumbtack income back to Thumbtack for weekly leads. So my net Thumbtack income was closer to $17K. Why? Well, about three quarters of my leads turn out to be duds. They were looky-loos with no intention of booking, they were new competitors trying to sus out the market, they were fake leads (yes, I've often suspected this), or they booked a competitor and just ghosted me instead of telling me they went with someone else after wasting my time communicating with them about their project.

Although, this is a good concept Don't think about for one second to join this company as there are many issues that are beyond your control as they charge your account for customer leads that are bogus, customers that are not serious or leads that never respond or leads that created by what I believe are fake leads or internal robots that create fake leads. You can't talk to customer service because it's all done via email and very rarely get a refund when you dispute these fake leads, non serious customers or customers that never respond or stop Responding when you call out the scammers using this site to get your personal info. This company needs to be reported to the DA or need to be investigated for this. Want to be a Pro? Save yourself a lot of money and aggravation. This company is a rip-off. Stay away.

I have been with Thumbtack since 2019. I have used the service for years, the way the application works is you can set a budget for specific targeted leads in different areas of construction work. And you can also limit the distance or areas where you will receive leads from. When I first started using the service I noticed that I would get sent leads when I already had work and I was being charged for jobs that I could not take. I realized that when I found work and didn’t need any more leads from thumbtack and I would have to pause my business.

I have used many lead generating companies in last 30 years but this one takes the #1 spot in terrible customer service. You can not talk with a human period unless you spend an outrageous amount., which hard to get to their target sales when you cant talk with human.. Worse company. I'd rather spend thousands on Angi or Home Advisor at at least you have a person at desk... if you have an issue. I've been trying to reach them for 2 weeks now they are telling me to start a new account, I already have one and there taking from both.. Beware of thieves..

Hired Dwayne to put up drywall in my basement. Contract says it will take 3/4 days. First day he tells me his guys didn’t show up for him so he will be doing it alone. I tell him not to worry. Take his time. It’s just him. I didn’t realize the 3,000 wasn’t for all the walls. The concrete wasn’t included. Gave me a different price. I send him an extra 500 hundred to get what he can and I’ll send the rest when I can just continue with the first job. Sometimes he just won’t show up. No call or text. I can no longer get in contact with him after telling him to send me back the 500 since the second job didn’t start yet. He didn’t return to do the job. It’s going on 3 weeks. No call. No money returned for the original job he didn’t finish nor was my 500 returned. Just disappeared.

The Thumbtack customer service number provided on the website does not work. They say they're available from 6am to 6pm MT, M-F. I've been trying to contact them for two day during those times and they have yet to be available. I have not gotten any response or been able to speak to anyone, voice or text. Thumbtack makes it very difficult to interact with the pros. The categories you can search are limited (for some reason you have to use their predetermined phrases as opposed to keywords). It doesn't let you search pros by name.

Why go to a company like this?? Instead of going to a platform that is run by a specific company, why don't contractors get a programmer such as what I have, we can build a better platform, pay a certain amt of money, get invoices to the customers fast, work with customers right and then have the job done. It's not only Thumbtack but others out there that want to take people's money. Search stevehforman.com on the web. We can do better and we resell products used and new to customers all over the country. We ship all over the place.

Thumbtack is the worst company with ZERO customer service! As a registered Pro, and someone who pays thumbtack 30,000 yearly, I wish I could leave half a star review! If you ask for a manager, or any person who is in charge, their answer is - "We don't have any!" This company is absolute nightmare for any business. PLEASE STAY AWAY.

For all Pro who is hesitating for use this service. Almost of the customers you gonna get are unqualified customers. Many of them just have nothing to do and click on your profile, then Thumbtack charge yours money immediately. Many of those customers do not respond back to you at all. Some of them come with impossible budget, example mine, They want whole flower wedding decoration with $200 budget only with full service, team set up and clean up. NO REFUND. Refund option is just LYING TRICK. SPAM SPAM SPAM. DO NOT WASTE YOUR TIME AND MONEY.

For years I've made peace with how much Thumbtack charges their Photographer Pros on their website. It started at $15 for a lead to $80 with no guarantee. I've had COUNTLESS requests from customers who say they need a photographer and I'm charged when they decide to request a quote from me. I reply and either the customer doesn't respond or they say they decided to not go through with the session. This IS NOT a legitimate job request and MUST be refunded. However, as a LOYAL professional using their website, I get a generic email saying the refund request doesn't qualify based on their guidelines. This company is raking in the money from us small businesses and it's absolutely unfair. They've made sooo much money off of just me for 6 years plus. It's sickening and they are not standing behind their Pro's that keep their website afloat.

I hired a professional service provider on Thumbtack to remodel my bathroom in March. He met with me, measured the bathroom and provided a quote. He requested a deposit to order the Glass door, which I provided. The door was due on 04/29/2022. We were supposed to meet 2 weeks before delivery to select the tile and other finishes. He did not show but assured me the delivery was on schedule. He came to my home on 05/11 to let me know what the delay was and scheduled another meeting which he missed. After more missed meetings and then no response at all, I contacted Thumbtack and opened a case with the Trust and Safety team. After I provided all requested documentation, they were investigating but had no success with contacting the provider either.

They took over $70 out of my account for "sending me a lead" which I was not even able to contact!!!! TOTAL RIPOFF!! TRYING TO GET A REFUND BUT CAN'T TALK TO ANYONE!!! Who wants to deal with a company that you cannot speak to anyone? Not me!!!!

Thumbtack literally only cares for themselves and could care less for their pros at all. They have CONSTANTLY charged my business for leads on days that I have "BLOCKED" on my thumbtack calendar. What is the point of having a feature to "block" days off your calendar on thumbtack if you still get sent leads for that day. What thumbtack does, which is HIGHLY illegal and against their terms of service, is they say that "Thumbtack Pros will not be charged for leads on days that are blocked on their calendar." Thumbtack however, uses a loophole here that allows customers to select "Open to other dates the pro chooses" EVEN THOUGH the customer selected a specific date for their appointment and they are NOT open to other dates. But guess what, you as the PRO still get charged EVEN though you had it blocked on your calendar. Thumbtack, this is highly illegal and I will be filing suit with my lawyer for damages and charges from these illegally sent leads.

To make a long and terrible story short, I was contacted by supposed pro painter through Thumbtack. And on her first day at my house, she took my deposit money without my permission (was supposed to get it at the end of the first day if I was satisfied with the work being done), went into my closet, stole the signed contract we had, and disappeared completely. Police and an attorney haven’t been able to track her down. She did NO work. None. I used Thumbtack versus Google, because it seemed more trustworthy to me. They had allegedly verified these people, run a background check, and so I felt that I should be able to generally trust the people on there. That’s not to say that some people may not do as high-quality work as others, but that I could add a minimum trust them. I have contacted Thumbtack trust and safety numerous times for help. I have received absolutely no response.

I hire OC Best Cleaning Services through Thumbtack. It was for move-out service. Paid them a deposit of $70 (a stupid move) and never heard from them again. This is Fraud. Stay away from this company and Thumbtack.

I spent 2 years creating a top pro account with 389 reviews at 4.9 star rating. I responded to customers within moments and earned all the Top Pro badges. I even got emails about being a "neighborhood favorite". Without warning, I was banned from the platform because an ex-employee created an account then was kicked off. They then banned my account because they said we had a "strong association". I sent all the documents I possibly could to prove that I had terminated the employee last year but they told me they would never reconsider their decision. They left my customers in the lurch and even kept my unspent budget money. I can also say that over the course of my time with them, the lead prices kept rising and they would rarely ever refund you no matter the situation. Do not set up to be a pro on Thumbtack, you might do everything right and they still will steal from you and abandon you.

Those contractors Thumbtack recommends to its customers don't have any license, or their licenses have been revoked. There were five contractors came to give me an estimate, and none of them have a license. Thumbtack claims it check their background, but how come it has never checked their licenses? I know in Arizona requires a concrete contractor to have a license.

At one time Thumbtack was a good service to use. As a DJ/karaoke host I booked many parties through Thumbtack however, in recent years Thumbtack has changed its prices & policies charging much more for leads averaging $45 and up for a lead, many of which are bogus with no phone numbers to follow up. Plus there is no guarantee that you land the job but yet Thumbtack still charges you the fee if the customer responds in any fashion. This means that if 5 DJs provide a quote and the customer responds to all 5, Thumbtack will charge all 5 DJs a large fee. This is not fair. I don't mind paying a booking fee if I land the job. Now they took me out of the search function unless I set up a budget to spend with them so that they can take money from me any time they want. I've stopped using their service. There's too many other booking services online that provide me with booking leads for much less money. Scam! Stay away!

I wanted my steps demo and new ones installed. Eagle King Construction bought the wrong materials to do job and didn't have the right tools to do job. Thumbtack said they don't check or verify any Information Pros put on the site. I have no way to get in my front door, rubble on my sidewalk. French doors trim all chipped. Elizabeth from Thumbtack said the damage doesn't fall under the guidelines. Eagle King Construction not bring correct materials to do the job. Elizabeth said I should have know what materials are needed and tools to do job.

When disputing charges they never reply and just continue to hit your account and charge you. No way to communicate with this company at all. Their leads are bogus, tons of price hunters and just do it yourselfers that want work dirt cheap.

I booked a bi-weekly housekeeping service on Thumbtack, after reviewing the candidates that Thumbtack provided. The cost was $109, which Thumbtack took out immediately. We received an email and a text, confirming the housekeeper for Friday, April 22, 2022 at 10:00 a.m. I stayed home from work to meet the housekeeper, since it was her first time. The housekeeper didn't call, didn't show, didn't text - no communication at all. I contacted Thumbtack immediately and was told that they were simply a 'leads-selling' business, and that they were keeping the money to apply to my Thumbtack account, because although the lead was no good, they did in fact, provide the lead. This is not the service that Thumbtack advertises. I paid for a service, the service was not performed, and even worse, there was no notification that the service was not going to be performed

I have been a loyal customer of Thumbtack’s since 2016. I used them to get leads for my photo booth and photographer business. They have changed their business model several times over the years always increasing the charge for leads. Still, I stayed. Last week, my account was deactivated for “violation of terms of service”. What? I’m a top Pro and have the badge on my profile several times over. I spent lots of money with them. I am popular and have rave reviews. Deactivated. I ask them exactly what I could have possibly violated. They answer “if we told you that, it would warrant getting around the violation.” Huh? Don’t you want your customers to be in compliance? Don’t you want your loyal ones to continue offering a solid service to the people who come looking for a pro? No answer. I’m just dropped like that. No real explanation, no care for the impact on me and my business, no chance to correct whatever it was I did wrong.

My son hired a So-called license plumber from Thumbtack who came out to hook up his water softener!! The guy tightened everything so tight it blew holes through the pipes and burst everything in the tank and cause damage to the whole inside of the house and garage with water damage. My son reached out to the guy and He then canceled his Account and also his phone number so we couldn’t go after him and thumbtack said they would get all his information for my son which they never did!!! They are exactly not a trustworthy company or Site to go to so do not Trust or use thumbtack at all. They are bunch of crooks and the people are not licensed…. They said we are a third-party…they said that They are not responsible for people on their sites, jobs and work.

I hired a ‘pro’ to paint my cabinets. 6 months later I’m still begging for my doors. Everything from COVID to a cough was an excuse. Thumbtack offered $100 after previously offering $1K and told me that I was on my own. I hate this company and hope they lose everything. I used this company because I’m a single woman and these dudes love to take advantage. Thumbtack made it that much easier

Thumbtack is a SCAM, they should be banned! They will automatically connect you with FAKE LEADS. Customer cancels their project and you still pay $65 for the lead. Customer replies something random, unrelated to your quote. You still pay! Dispute? Forget it! THIS WEBSITE IS A SCAM! I am convinced they post fake jobs and scam money.

Back in the day there was Angie's list. This is NOT that. Apparently anyone can create an account and offer services. When hiring any type of trades work or construction work just be aware that again, anyone can create an account. 3 out of 3 people I used had business names listed on Thumbtack but all three used their wife's name for payment. One was fairly upset and looked as if he didn't know what a check was. I had to some him my bank account information on my phone. If they are a real company, then why did all three different contractors ask that the check be written in their wife's name?

AS A PRO SAY NO! AS A PROSAY NO! NOT WORTH THE MONEY! I would be sent leads that didn't fit my profile, leads that were outside of my scope of practice, leads that wouldn't be a match AND HAD TO PAY FOR THEM! So I was being charged anywhere from $20 to $75 per lead, over and over again. Money was flying out of my pocket! I actually feel scammed. As a Professional Life Coach, I had no ability to choose my clients. How can this possibly be ethical? Very disappointed and have lost quite a bit of money.

They don't know anything about the contractors that list with their business. They will literally let a contractor scam you and then try to act as a neutral mediator after your property has been damaged. Find your own contractor. Don't feel any comfort using this company. Update since they responded as if they were working on this so diligently, yeah right. I been dealing with this issue since March 2, 2022. They just gave me the most biased resolution sided with the contractor that scammed me and the emails shows how many times he lied. He damaged my property, blamed my lattice he broke on the wind which is bull crap, it was his nail gun. She also disregarded his warranty he told me he had for my work and failed to acknowledge all the areas of concern. I will be taking further action but again very unprofessional, unorganized company. Stand clear!

Hi everyone, I'm a handyman working in Houston, I had been using Thumbtack for about 2 years, and I must say the app works well and was a good source of getting new clients. But I have too many complaints about the services, the process, the clients, in general the whole dynamic of thumbtack is made to get your money and never see it again.

They deactivated my account because of their error. They insisted my company was associated with another owner (not true), refused to allow me to show proof, and refused to return the money they stole from me! Do not do business with this company if you expect professionalism and honesty. They will rob you!

I'm an architect, and have used TT and others for leads. All of them make it very hard to turn off the system "pushing" leads to me, that are useless/ambiguous, and charging me. These systems typically have a way to turn off leads, and they bury it about 5 menus down so you will forget how to not even be bothered, when you're busy. TT has followed HomeAdvisor/Angie Leads example and no longer sends you a reminder that you are about to be visible to possible clients. "Visible" = they can send you leads that you would never want, and charge you for them. When you are busy, do you have time to remember to go to wherever online, unhide/rehide (can't just select "continue hiding", of course) and hope that they don't send you a lead when you are in the midst of the process (and charge you, of course). And, this "no warning" practice happened...without warning, of course.

My opinion on the matter after using Thumbtack for a number of years: Thumbtack and big tech's approach to freelancers in the private sector revolves around this idea: Acquire tons of capital. Pump said capital into SEO and Adwords to capture top-tier display rankings on google search. Use those rankings to eclipse everyone and effectively construct a bridge between the consumer and the freelancer; as it prominently displays itself ahead of him/her when said consumer goes to contract for services. Compete with all the other tech firms in your sphere by forcing your inventory of freelancers to perform their services as cheaply as humanly possible. Charge said freelancers that operate within your model increasingly exorbitant fees as they become reliant on your model for business.

Thumbtack refuses to vet their customers by finding out if they are of age to request services. I have attempted to speak with Management on how they are gaining information concerning their customers and ensuring they are not minors. Thumbtack takes in the request from the customer and in turn gives the lead to Professionals in their field. They immediately take money from the Professional and never attempt to vet whether or not the person submitting the request is of age.

I've been on Thumbtack for over a year (videographer) and sometimes it can be prosperous but most times it's a waste of money. Often clients contact you and 4 other people with vague details only to not respond to your message. Regardless if they respond or not, Thumbtack charges you (often $20-$40). They usually will not offer a refund and you end up with nothing to show for it. The second you owe money to them your profile is hidden. Make the service benefit small businesses. We can't afford 100s of dollars a month to window shoppers only receive a small portion of sales. I'll be deleting Thumbtack soon.

Description of Complaint: I was scammed by a contractor that I hired through Thumbtack for a patio extension, total cost $11,400. The contractor started the job, then over the week requested all the amount in full for material. While digging the contractor hit my water line for my sprinkler system. Never to show up again or respond to emails/texts. On 11/15/2021 I reached out to Thumbtack Trust and Safety and started communicating with "Helen" as you can never get a direct email or number to reach an actual person. Good luck trying to use the app to "schedule" a call as all time slots are booked. I was asked to provide proof of contract, proof of payment, proof of communication emails/texts, proof of damage/pictures. I provided all back promptly.

I DO NOT RECOMMEND Thumbtack. Thumbtack charges over $20 for EVERY SINGLE lead they send you, the vast majority of which are just window shoppers. You will pay hundreds and hundreds of dollars before you are ever hired for a job. I can't help but feel that Thumbtack is running a racket. After just a few days and over $500 in fees for leads, I have decided to leave. I would consider joining again if and only if Thumbtack changes their practices to only charging for the leads that turn into actual jobs.

As a photographer, Thumbtack gave me my start with cheap clients that helped me build my portfolio. The leads cost was manageable, but now for a 4hr birthday party the lead cost $47? $600-50 = $550. You can't even cancel these leads and get your money back.

I been using Thumbtack for many years. It’s always been unfair business by them but lately, it’s been beyond terrible to use their services. Why? From scam like request to stealing money from small business owners like we are big corporations who needs sources where to throw tax money away! To be clear. They offer “customer stop responding” refund as so many we get that NEVER read message our quote the once showing read but never followed up. That Thumbtack always refuse to refund. I mean I have hundreds of dollars wasted on leads that basically was almost a scam.

I'm only going to give two examples: 1: I got charged for a wedding lead 1 year ago (about $45) and I didn't book. Same lead hit me again around their wedding date, not knowing I will be charged twice if they send a new inquiry. Thumbtack support didn't refund my double charge for the same lead at about 6 months distance. 2. Today, I sent quote of $800, for a photography job, a Sweet 16 party, I got charged $61! If you are willing to pay this kind of money just to get in touch with a potential customer that might be price shopping, go for it!

Thumbtack started off as a decent lead-magnet service, but has recently become increasingly abusive of the professional clientele they presume to serve. When I first began using them, they allowed me to display my profile and charged me for every lead I decided to contact. This was acceptable, as it allowed me to manage my investment risk based on my evaluation of the potential to convert specific leads into qualified client prospects. In 2020 they switched to a pre-paid model, which means the professionals had to pay for leads that Thumbtack decided would be best for them. They modified this slightly by not requiring pre-pay, but kept the stipulation that THUMBTACK makes the decision which leads are best for each professional, and charges them based on Thumbtack's risk assessment, not the professional's.

My company has had an account with Thumbtack for over 8 years. In that time we had several leads generate that we were able to pick and choose from. Admittedly the demographic was not always on point, and we had made many phone calls and emails to try to narrow down such things as service areas and services we provided. Thumbtack was fairly new at that point so we gave space for error and learning curves. Unfortunately the demographic lead generation never really improved and we stopped using the service in 2016. We already had a large credit on file that they refused to refund so we were stuck with having to pick thru whatever leads they may send, hoping that maybe one wouldn't be outside of our service area. Sadly, since 2016 we have literally had not one contact/lead from Thumbtack.

very fake they were not responding my messages, After trying to get refunds back the response from thumbtack was “it’s not eligible for a refund.” I had many of them in a couple of days and got sick of it so am definitely going to cancel the account with thumbtack! Attention contractors out there. Don’t waste your time and money with this scam site!

I'm try to be fair here, I like Thumbtack, since they provide leads, I do believe the leads are expense for their current strategy. Example they will charge higher for a customer that sends a request for a weekly service vs a once service, even though the customer has not intention to book on a weekly services, the customer is just curious. But anyway, I'm disappointed for the lack of support and professionalism, actually support is non-existent, I tried email and nothing, tried the chat and the agent could not help, didn't respond anymore and closed the chat, I tried the phone and to my surprise you can't talk to a human, you can only text, and guess what...yes, they don't responds the texts. It is really disappointing that a service like Thumbtack has so a bad management and leadership.

I was so excited when my friend told me about this company till I figured out what was really going on. This is a scam, and I’ll tell you exactly how it plays out. At first it start with “discount leads” for 30 days, that’s their con. You start with building your profile where you outline the area you’ll cover, amount of money you’ll spend, and how much you’ll charge. Wow!!! I was on fire. Everyday I was getting 6 or 7 leads a day, ( see uploaded photos of my alerts) SUPER near my area and great people. I got notifications that said “wants your availability” and ones that said “ they only picked you.” I was getting fabulous reviews and felt so good helping people.

I built my business on Thumbtack 7 years ago. After Covid I tried to reinvigorate leads for dog walks, using trusted Thumbtack again. First - they charge more now. Second- they charge even if you haven't been able to complete your new (because they don't have the original) profile. Third - If you discontinue your subscription, or haven't set up your (forced) new profile page, they still charge you. Fourth - if you try to unsubscribe, they still charge you. Fifth - if you try to change your payment method, you can't. Sixth - If you try to email them, they can't find your account. Seventh - if you try to call them, you can't. You are forced to text them. No Virtual agent, no live chat, no phone call. Eight - If you do try to text them they are unavailable. I've called my bank to report this fraud. Hopefully they can resolve this issue. I am SO BEYOND PISSED AND DONE AND DISAPPOINTED. Be careful, and I would add, probably DON'T!!!

I received a lead tried to reach to customer. Customer never responded. Couple days later I applied for refund from app since customer is fake or not having any intention to hire. Then customer cancelled the request. Thumbtack declined to provide refund by email. I contacted Thumbtack by phone number 1 (866) 501-5809. Explained everything. When they realized they need to refund me, call dropped and I can not reach to them again. When I call same number it goes to voice message saying that "We are in holiday, Customer service is closed." Probably they blocked my number. I have paid over $1000 for leads in couple months. This is how they treat us.

I signed up for this service in the hope of generating some leads for my business. After making sure I could pay, I had a clean record, a license and my reviews were up to par. The leads I got were worthless. The last time I saw my money disappear so quick I was at the craps tables in Vegas. Cancelled the service within three week. They quickly setup a conference call to repair the damage, but then they canceled the meeting. It's simple. If there is no way to get your deposit back, there is a reason they have that policy.

They take your money and you’ll never hear from them again. App is trash. Leads are fake!!! Do not try to get your money back or you’ll be in a rat race that has no ending in sight. Run the other way!!

I have been using Thumbtack as a pro for a while and it really sucks. Lately they have increased the price per lead a lot and most of the time, there is no closing deal. Most leads looking for Thumbtack are tire-kickers, and Thumbtack unfairly charges all the professionals when the customer selects more than one pro looking for the "cheapest price". It is an unfair system, only the chosen professional should pay for the lead and they charge all the pros selected. I'm moving to a new platform called Bark and highly recommend it to professionals who are paying a lot and struggling with Thumbtack. On Bark, the professional buys credits and uses them whenever they want, according to their job preferences. This operation mode allows the pro to invest their credits on the platform consciously and whenever they want.

I've used Thumbtack as a pro in the past and slowly stopped using it for several reasons. My account is still operational and I get emails on leads all the time (mostly out of curiosity). At first when I began using the platform the fee depended on whether the client responded to your bid or not. This was great because if someone responded you knew they existed and if they didn't respond oh well... you weren't charged any fee. As time progressed I started to see faults in the client's questionnaires for the type of profession I'm in. It seemed as I would always have to ask the potential clients the basic three questions to give a rough estimate but by that time I had to pay the service fee.

Thumbtack promotes itself as a service that provides "pros" for various home repairs but it turns out they do not "hire" any pros. All a service provider needs to do is pay Thumbtack to advertise their so-called service. Avoid this company and get yourself a real professional (licensed) that has credentials and positive reviews. Better to pay more and be assured there is a guarantee. I would never use Thumbtack again. They do not provide anything that resembles professional.

Wow where do Thumbtack find these bum customers from they make their own price and half the time they don’t pay. When I call Thumbtack they said they will reach out to the customer. They want you to give them a upfront price which is crazy. STAY AWAY. Thumbtack is a piece of **. The biggest scam in the world. I invested thousands of dollars. What a complete waste.

So there's a version of Thumbtack in the UK that is amazing. I earned a tonne of clients and was a top pro. When I moved to the states I wanted to gain more illustration clients for my business Piki Dear so signed up to Thumbtack. DO NOT DO IT if you're a small business. There are sneaky tricks they engage in to get your money.

DO NOT PAY FOR A PRO ACCOUNT. Thumbtack takes the money you spend on their pro account to market on Google and then resell those leads to you. Just market directly via Google Ads. I know because before we spent money with Thumbtack we weren't seeing them on local searches for our company service. Suddenly once we put some money into Thumbtack they started marketing in OUR market, driving up our Google Ads prices and reselling those customers to us.