Thumbtack Reviews

This is a scummy company that takes advantage of small businesses. I am a client, not a business owner. I reached out to a handful of Tree Trimming companies and Thumbtack encourages you to do this. Little did I know, each person that I messaged gets charged a fee. One told me it was $47! After researching this, I've read other vendors say the fee is as high as $150. I understand having to pay a small fee for leads but this is outrageous. It doesn't matter if the business is actually hired or if the message is real. They even get charged when bots message and they don't offer refunds for any reason. I really wish I was aware of this. I wanted to support a local business, not take money out of their pocket. I will never use Thumbtack again and will warn everyone I know about this shady company.

If you are thinking about joining Thumbtack as a Pro, I would caution you. I didn’t know how it worked but when you sign up they don’t automatically charge you. You can look through leads and reach out to customers but I never had one person respond. Somewhere along the way my targeting preferences were changed and I started seeing charges for leads. I was charged over $550 for 10 leads. Out of those leads, 4 people never responded and 2 needed a totally different service outside of my scope of work. I requested a refund on each of these and Thumbtack denied each one.

Contractors beware of Thumbtack. My experience with this platform has been overall negative. Many of the leads I received are very questionable. The prospect will inquire about a job and then no communication is established and Thumbtack will charge you ridiculous fees for the lead. This has happened more than ten times. Every time this happens I request a refund. Most of the time I'm denied a refund for a frivolous lead. As this can reoccur frequently in a week and all of a sudden you've spent $100's even $1000's with no scheduled jobs. This company will take your money!!! You are forewarned.

I wish I could say I have fond memories of using Thumbtack, but my recent experiences have led me on quite the rollercoaster ride—one that I just can’t recommend to anyone anymore. I started with hopes of finding quality service providers, but I can only describe my journey post-2022 as thoroughly disheartening.

Big Brother Plumbing Home Service is very good. They were able to get me on their schedule very quickly. Their technician, Kevin was able to diagnose my problem and make repairs all on the same visit. The rates are quite reasonable. Thank you Big Brother.

I recently had a disappointing experience with Thumbtack. Despite being located in New Jersey, I was charged for a lead generated in Texas that I couldn’t pursue. I reached out to their support team, explaining the situation and requesting a refund, but they refused to offer one. Each time I contacted them, they just reiterated their policy without genuinely addressing my concern or offering a fair resolution. As a professional who depends on quality leads in my area, I’m frustrated by their lack of responsiveness and unwillingness to provide reasonable support. Thumbtack should be more mindful of their users’ needs and ensure that charges are fair and appropriate. Would not recommend if you’re seeking reliable, customer-focused service.

Absolutely the worst gig platform has greedy vultures controlling the platform. I wish I could leave no stars. Lead cost insanely high and inconsistent, and quality of leads are awful. I don't recommend this platform, they provide absolutely no long-term value.

Pro's save your little money from this scam. They charged my credit almost $700, and they refused to refund, they offered me credit and direct leads, once I reached out to the clients, they were all fake with 19 high-end properties to manage plus 216 others but you have to pay surge fee of $165 to confirm if you can do the job, "SCAM". Pro run, don't put your credit with this people, they here to scam us. I wish I could get a team we sue this filthy company... This happened on 23rd October 2024. Don't believe their reviews that are giving them 5 star they usually buy them. We're the real pros and this the whole truth. It's a blow for me but I will recover.

This is very unprofessional company. Doesn’t respect their pros. Stole tons of our money. Complete scam and trash. Asked about refund for my lead, they didn’t even listen to me, they just sent me automated messages and stopped responding.

Thumbtack doesn't treat their Business partners with even a shred of respect. They sent me a bunch of useless leads from other states, I contested the charges and they said they can't control how customers mis-categorize their requests and refused to refund the Lead Charges. They racked up $100 in charges in a span of 2 hours and refused to refund it even though all but 1 of those leads was un-actionable.

Please save yourself from this Company. They will make your refund a client no reasons and if a client doesn't want to pay you they will do absolutely nothing. The client used my service and then refused to pay. We confided to Thumbtack to at least block this person and they do not want to. They want to keep scammer like this continue to take advantage of hard working professionals.

This is Thumbtack's customer service number which they are hiding from plain view (866) 501-5809. Overall, this a horrible lead generation service for businesses. You need to activate your account if you want to dispute a charge. I wouldn't recommend using them to any business owner.

I am a Thumbtack Pro, or I used to be one. I started with them since the beginning, that was about 5 or 6 years ago, they used to charge the right amount, the quality of the leads was great. My business was making money using only Thumbtack. Now I barely use them. Why, what changed? They've got greedier, now they are a public company. Just yesterday, I started to get leads, but all of them for things I don't do. I sell blinds, shades and drapes, which is under "window treatment installation or repair" but ALL the people who contacted me yesterday, wanted someone to install hurricane shutters, which is something I don't do. I am not a handyman.

I started with the company in 2012. I was likely one of the only ones in my area, possibly my state. I had hundreds over leads daily. So many I could pick and choose which I wanted. Even ended up hiring others along with my self to take in all the jobs. That changed in 2018. In 2018 they began stealing money. Literally every lead .2 cents. When I was getting hundreds daily this added up. Then from there they doubled the Cost per lead; then tripled. Then began sending fake leads; computer generated fraudulent leads. Or a customer I've already had; using their information a second, or third time without the customer even being aware. As I checked with those clients. Then when I sent a complaint about a lead that made me uncomfortable and was illegal. They shut down my profile and ability to use the app further. Despite me having over 300 reviews and being hired over 1500 times. I was top on there platform.

I hired someone from this side, he didn't finish his job. He damaged part of projects he supposed to repair. I paid cash and he said, "I'm coming to finish rest." I did mistake. I paid him then I text him, "I paid you and you didn't finished your work." Also worked he down was much less then he said he had to do then he text me, "You harassed me. I'm not coming finished your work." I told him, "You put paint on my shingle." Then he said, "If you want you to pay." He came 8.30 am, he start talking until noon then he said, "Is very hot. I'm coming back afternoon." He came again and start work and eat then when was little dark was on my roof then in the morning. I saw what happened to my roof and chimney #1 picture before his work. #2 picture after his work. I paid 600.00 cash.

I used to love Thumbtack many years ago. I just closed my life coaching service on Thumbtack today. They double charged me for a client who has never called me, won't pick up the phone when I tried to call. They have a 30-day refund (if you can get the refund, which Thumbtack almost always now says your refund request was denied). I called on day 31 and asked if they would refund both charges, which amounted to almost $150 total. They declined it, but they thanked me for my 8 years of being a client!! Mind you this is for a life coaching job in which I would have to work 2 sessions with a client just to break even. This is so wrong - Thumbtack should only be earning a portion of what I earn, not more than I earn.

Listen up! Thumbtack is a total scam! They lure you in with "potential clients" who end up ghosting you, and yet, you still get charged! What's worse? You can't even get a hold of anyone at Thumbtack to complain! I've been charged over $280 for leads that never amounted to anything. I'm convinced they manufacture fake leads just to drain your wallet. Don't fall for their tricks! There have to be other platforms out there offering legitimate and honest business opportunities. So steer clear of Thumbtack and save your hard-earned money!

I’m surprised there is no class action lawsuit at this point. False advertising! Consumers are not protected under the Trust and Safety Claims. Everyone including myself has the same story. Hired so called “pro” through thumbtack property got severely damaged. Thumbtack refuses to pay. I’ll speak to an attorney because this is false advertising and extremely misleading to unsuspecting consumers.

I signed up for Thumbtack after being told repeatedly how their platform could bring more clients to my business. One service that caught my attention was the direct lead feature, which was supposed to connect me with potential clients in my working area. Unfortunately, this experience has been far from what was promised. Firstly, many of the leads I receive are located well outside the areas I serve, making it frustrating and pointless to pursue them. Even worse, these "direct" leads are not exclusive—other pros are sent the same leads, yet I’m still being charged for them, regardless of whether I secure the job.

I asked to be removed from their services May 2, 2024. They charged me >$1000 until September 2024. They were taking $100s/day. I got $0 from imaginary customers that "selected me." you. I didn't receive any phone numbers or addresses for these "jobs." The app states, "There’s nothing worse than getting your hopes up, then not being able to find what you want. That won’t happen on Thumbtack." But it did. The app promised, "Whatever work you do, we’ll find you the jobs you want." But it didn't.

I'm pretty pissed off. Paid $119 for a lead and the lead doesn't even own the home and I was stood up for an appointment. But somehow magically this doesn't qualify for a refund according to their "policies." I hate these guys.

They are the biggest scammers ever!!! They will charge you several dozens of dollars for every message someone will send you there!! Just for contacting you!! And those are fake accounts too!! Terrible people doing their dishonest, dirty job!!!

I asked 2 different guys for estimate and they made appointments twice and never showed up! This site is very dishonest and handyman are unreliable and interested only in Nikons. Then they should say so.

Thumbtack was once a great platform but in past 5 years the corporate side has gotten away from their pros. They literally think of them as trash and we pros are who pays them not their customers who don't even know that they charge us to send their information. I've been told once explained to their customers that they would never use that platform anymore cause they thought it was free. Also they started doing an instant book mandatory to use. They charge twice as much per lead. You have no control over it. Then there is no longer a customer service line for pros to contact them anymore. If there is a problem they just hang you out to dry

This company is irresponsible. They send people out to jobs who are not properly vetted then do absolutely nothing when their client acts in a criminal and irresponsible way. Stay away from this company.

Be careful of what to believe with Thumbtack. They say they have a Guarantee with their Pros. If they don't complete the job or damage to your property. They say they'll pay up to $1000 for work not completed the way agreed. And property damage up to $100,000. That guarantee is just the word. They don't do any of that. There's no guarantee. It's just a gimmick to compete with Angie's List

I wanted give you alert to all. If you give your credit card number and you installed their apps. You will not come to know how many times they take money from your account. You will surprise and you will be mentally disturbed.

I'm a pro on Thumbtack and have found that while the majority of the fees are nominal, I do not usually get leads from the site. In addition, I was recently charge $99.41 for a lead that was not only outside of my service area, it was in a field that I had adjusted the lead pricing for, but some setting was changed to allow a this significant rate to be paid. I used the website to request a refund and was told that the lead was not eligible for one. I called in and was told that they would credit my account. This is not what I wanted. I asked for a refund to my card. They told me they aren't able to do that. How is it that my small company can provide refunds, but Thumbtack can't? This makes no sense.

If I could give zero stars I would -- I would give negative stars! I started out with thumbtack several years ago and I was a "top pro" for many years, then they changed their "platform" and now look at legitimate businesses as their next greedy meal. Initially the prices for leads were very reasonable, and I rarely, if ever had a lead that resulted in a no-reply, or disconnected phone numbers, or received leads that did not even HAVE A DOG! ( I am a dog trainer.)

Worst company to gain leads from. They take your money even if the lead isn't legitimate. All they care about is gaining money from you. The lead costs are insane. Over $200 for one lead? Are you kidding me? And they don't issue refunds even if you don't talk to the lead or if the lead changes their mind. How legitimate are these leads really that they are providing? Do not use Thumbtack as a Pro unless you want to lose money. They will take your money and won't think twice about it.

Don't go through Thumbtack. Their background research on contractors has to be a minimum criteria. I should've know the contractor wasn't any good when I saw a blow machine in his truck halfway through the job.

I used this platform when I first went into business and it worked for me. Was top pro and then they changed the platform. Started charging way more money and give leads to all contractors. Definitely would not recommend them to anyone even if you have new business. Their customer service is terrible as well care more about the people putting up the leads than the contractor actually paying for the service they provide (how dumb is that).

One of the worst platforms for small businesses! I worked with Thumbtack for 5 years. 19-23 was good, and 2024 This company hired $11,000 from me and Fake Customer Lead! As we realized, it was too late. From the very beginning, we changed the card to complain so that they would return us at least 50%, they closed my access. I feel cheated. Now I'm trying to save my business and my family. Worked to feed Thumbtack!

I'm an independent contractor and I use Thumbtack, the platform that competes with Task Rabbit and Angie Services among others...I want to denounce the deterioration of the platform, until last year it worked very well...you could receive many leads in a day and you could pay later, but now it is...dropping and charging!...and by the way they raised the rates to the contractors, they live off you...now they have new or more mercenary policies!... $$$$$. They raised the costs for each lead and by the way it seems that they have lost ground...

This is the worst company I have ever "worked with" or better said: scammed by. I am a professional freelancer and this has been the worst experience I have ever had. They charge you for every person that talks to you even if they end up ghosting you (which is the 90% probability) and if you ask for a refund, most probable they will not do it. They made you pay a deposit and they promise you the world, but when you start getting charged for every single person (or bot) you will regret joining their horrible business. They take advantage of honest people who want to make some money and mislead you and hide the truth. I feel used, lied to and scammed. They really have no respect for their pros.

This business model ultimately encourages potential customers to select other pros so Thumbtack could make more money. They also don't inform the customers that pros will be charged money, so customers will just go around selecting pros who get automatically charged money without any indication that if they select a pro and don't respond that pro will be charged a lot of money. The result, clueless customers who are just browsing, costing strangers a copious amount of money without any intention of responding. I am

I have been using Thumbtack for 4 years now as a general contractor in California and I can tell out if 500 leads I landed 3-5 jobs not to mention the high prices on leads. Recently I have been charged a lot for fake leads without landing a single job and when I reported it to customer service they sent me an email saying it’s not eligible for refund even tho the leads were a scam leads with invalid phone numbers that sent you directly to a full voicemail with no new message available to leave because the mailbox is full! Avoid this company at any cost. They steal your money slowly.

Thumbtack claims they conduct background checks. Do NOT trust this. I connected with a 'pro' who ended up actually being a fraud. After he defrauded us and stole our money, I found out that he had an open criminal case for consumer fraud. We would never have used him knowing this, but we trusted the 'verified background check' Thumbtack posts on their website for the pros on their platform.

I built my whole business on Thumbtack and have nearly 200 5 star reviews. It worked so well for so long. In the beginning the lead prices were fair and there was plenty of work to go around. They quickly refunded you for fishy leads. If a customer didn't respond, your money was refunded. No more. Lead prices have increased ten-fold. I am currently paying almost $200 a month, and getting very little out of it. My business is hurting because of this shift. Would not recommend Thumbtack to anyone. They obviously don't care, and make it hard to complain or contact them. I am seriously considering deactivating my account, and am looking for options to replace this platform.

This company is a scam! They charged me $55 for a lead which was not real. I think they are creating fake accounts to make bookings on your calendar only to charge you for the lead and those numbers are someone else’s number who don’t even know that they have an account on Thumbtack Pro.

Refuses to honor their own trust and safety 'property damage guarantee' and won't even honor the slimy forced arbitration they embed in the terms and conditions. A shady company, just stay far away if you value your property or money.

I absolutely hate this platform! It’s EVIDENT that they only care about the money they make off us pros. Instead of making the leads confirm that they are hiring you for the job and THEN charging you for the lead, they rather charge you REGARDLESS if the lead chooses you for the job. Even when a lead messaged me and told that she had made a mistake and contacted me before realizing what state I was in, I was STILL denied a refund by Thumbtack! I can’t wait for the downfall of ALL GREEDY COMPANIES!

I am extremely disappointed with my experience with Thumbtack. The customer service is simply awful. There is no adequate support when you need help, and communication is practically nonexistent. They take forever to respond, and when they finally do, the answers are vague and unhelpful. One of the biggest frustrations is the charge for leads. They charge a significant amount for leads that you often don't even get a chance to speak with the client. Many of these "leads" never return messages, and you end up paying for something that generates no return. It's like throwing money away!

Do not engage with this company as a contractor or pro. Their lead system is unfair and they will make getting a refund complicated to do. How it works- if a lead reaches out to 5 pros, all 5 pros get charged whether or not the lead decides to work with them or not. I literally had one lead reach out, then in the next message say "disregard this message". I got charged for that. And I'm sure the other pros did as well. Be careful with their refunds. Instead of refunding it back to the original payment, they will issue it as a credit. You have to notify them that they refund it back to the original payment. I lost money because they didn't want to refund the credits when I decided to close my account.

Thumbtack is the WORST if you are a professional! They seem to forget that the "Pros" are their customers also. They are completely non transparent with customers about how Pros get charged, have a criminally arbitrary scale for charging for leads, many of the leads do not match the Pro's criteria, allow customers to "shotgun" Pros (which is fine, but still charge the Pro's the same amount for the lead even if it is less valuable then), have a completely shoddy refund protocol for fake or erroneous leads (including a patronizing message when they give you a partial refund out of the goodness of their heart), and incredibly limiting structure for Pros to charge. It's nice that they round everything off with a nearly absent customer support. I cannot stress how lame this service is for professionals.

Thumbtack made hundreds from me and not one ‘lead’ amounted to anything. While I did actually speak to 2 ‘leads’ not one other ‘lead’ even responded to messages through Thumbtack or via text/call. Of the two that I did speak with, one wasn’t even looking for services we provide and the other never responded after the first contact.

When I first started with Thumbtack ten years ago it was great. It felt fair, the leads were reasonably priced and though they've never once issued me a refund for a lead, they would at least credit me for the ones that were obviously within their terms. As time has passed however it's become clear their only goal is to take as much cash from as many contractors per lead as possible while making it impossible to get a refund. For instance- a customer who contacts and then disappears without hiring any of the 3 contractors they contacted- no refund gotta pay. A lead that is not 100 square feet when you have preferences set to 100 or more- no refund gotta pay. No phone customer service even though they now want us to talk to customers directly. Be careful reviewing them here too, they will find you and retaliate.

Have used this scam tool for 3 years and paying for leads that’s been fake until I receive fake review from fake account that costed me to ruin my reputation. Contacted Thumbtack to remove the review due to the fact that I didn’t work for that person (it was fake lead and fake reviews). They choose to keep the review while I had to close my advertising.. This company doesn’t care as long as they make money sending one lead to 3 contractors (all 3 contractors pay the same fee for same lead that 40% is fake from thumbtack…). Simple: Look for other advertising companies. Otherwise you’ll be drained financially from this guys.

When it comes to disputing leads they give you a hard time and keep your money. They want you to suffer. Some jobs have been good in the past but as far as disputes horrible service they have and keep your money. Good luck!!

Welp I had hoped for an honest leads provider, but was disappointed here just as much as I was with Bark (don't waste your money with them either). I selected a service area, 50 miles surrounding my business. Then immediately began getting charged for leads that were 400 + miles away, some being 1000 + miles away. After having to "text" with customer service because they refuse to take calls, I was told that the system assumed I worked remotely. I demanded refunds and was given partial credit back even though I never access the information from the leads. Customer service was no help at all and just apologized narcissistically, saying " I'm sorry you feel that way." Every step of the way I was blamed and told I am responsible. There is no customer service and this business will scam you!

I am a Thumbtack pro for whatever that gets me. Their customer service stinks. You have to hold forever to get a real person on the phone. They do not give refunds no matter what you say about the lead they send you. I have gotten too many leads that were not good and under their terms I should have gotten a refund but they always find a reason to come up with a way to not give a refund.

I have been asking for a refund for this where the lady literally messaged me how she had two Thumbtack accounts. Was charged over 70$ for one possible client. They don't respond or care about their pros. It's a shame.

Thumbtack are THIEVES. They state in their policies that they refund PROS for “invalid” lead phone numbers BUT they actually don’t. I literally called the phone number (same day as I got the lead) 3 times (clicked the leads phone number directly from thumbtacks app so yes it’s correctly dialed) and it says “Verizon, this number is no longer in service or disconnected, etc”. Thumbtack “support” said they verified the number. LIES. I asked them to call the number and see it says disconnected. They wouldn’t. Literally you are STEALING money since you didn’t hold up your end of the agreement to provide leads that have a VALID phone number. Contacting a lawyer now and will be boycotting them.

I tried to work with them as a business. That is not scam but a platform to bring money to TT owners. Many leads were fake and they charged you and many leads were from cheapest area or cheapest customers so you "fight" for service call only. I do not recommend them and was extremely disappointed. I stopped work with them and removed my CC because they charged your for nothing. You are calling or texting back to a customer and only silent.

We signed up as a company with Thumbtack. We were trying to figure out how it worked, and they said that we did something wrong and that they cannot help us. Troy ** was the employee who refuses to help us and is being smart with us and his responses we had to basically beg him for help and then he set us up for an appointment. We set around the office waiting for 4 o’clock and he canceled the appointment on us for no reason and does not respond back, I was hoping this would be a great lead source for years to come, but I can understand that.

Pros be aware! Here’s the facts. My “customer” never did remove his request for a service. So I get an inquiry via Thumbtack and I replied. So, per thumbtack's “policy” any inquiries made toward me I have to pay their fee. However the “customer” had already finalized his choice for work. TT system continues to send out inquiries for a profit! Pure Scam! I finally learned my lesson!

Do not hire Joe or Joseph **. He did good work at first, earned my trust and then stole a laptop and was violent with his girlfriend and me. I had to file a police report. Very scary people- Joe ** and Olivia **. Do NOT HIRE!!!

They are a scam, they supposedly give you a lead, you accept it and wait for the client reply. But never does. And they charge you. I wonder if they just put fake clients just to make you fail for it. And charge you. Definitely a scam. Don't waste your money.

This platform literally is not giving you any result. Everyone who is looking for the service is very cheap and willing to pay very little amount of money to hair and make up artist or photographers. Not a good platform if you are building a brand and prestige for your name.

Thumbtack is a huge sam and criminal for contractors. I you want do business, don't approach them. The company works with scammers to create the leads. They will send you tons of fake and expensive leads. When you contact the customer, he provides you with all the information you need. But on the appointment date, he text you through the app to cancel the job. Contractors, stay away from Thumbtack.

SCAMMERS. STAY AWAY. They’ll randomly charge your card and they’re true thieves. They don’t have proper customer support. They charged me $400 and there was no service done in return. Now I’m filing a dispute against them.

Just horrible. Lots of times they don't show up. Many time they change the quotes they gave you after they see you being a senior citizen for more money!!!! Just don't use this app. I beg you..!! And they send unqualified people...!

They had me to send over 5 videos showing that TORO MOVERS damaged my property just to be told they can’t help me. Toro Movers are out of shape ** men destroying property and don’t want to take responsibility for it. I left a review and contacted them beforehand about the damages and they’re lying by saying I didn’t contact them so now I have to take out a civil lawsuit.

Don’t waste your money. They will make sure to max out your weekly budget with crap leads and refuse to refund your money. I spent over $1,000 in 2 months and the customers where tire kickers or never even responded back. I cancel my service and deactivated my with Thumbtack. They are just as bad if not worse as Home Advisor & Angie’s list. Stay with Google or Yelp and choose the leads you want to run.

I have been a pro advertising on Thumbtack since 2019. In the beginning it was great. The past 2 years or so, I received bogus leads that I am charged for. And what I mean by bogus, customer never even looks at my initial message I sent him or his phone number is no good! I've tried to get refunds but thumbtack Denies 99% of them!! I feel they have their employees making up these bogus leads using their phone number, so they never answer the phone. This week, I've had 15 bogus leads in 2 days!! That is around $300 in advertising! Something needs to be looked into on their business practices. They are stealing from us!

The company creates a big percentage of the false leads, and those leads lead to nowhere. Nevertheless, even you are not hired, they refuse to return the money they charged. Typical online scam. The business owners should be aware of such a practice.

This website is nothing but a rip off!!! I blocked time off and still was charged for leads, how is that possible!! I did my part and they still refuse to give me a refund. It’s hard as it is to start small business and companies like this suck you dry!!! These are just a few they denied refunds but there are plenty of more! I would give 0 zero stars.

Thumbtack claims to have a guarantee for pros as well as customers. They claim that if the project goes awry, then the pro will be compensated for non-payment by a customer for work performed. Well, I had a customer that had lost her job, then failed to pay for my last two invoices. She only wanted to pay for $100 of the $700+ invoice and expected me to continue her project. I've notified her that she's in violation of the agreement and terminated the project. She was unhappy and continued to harass me, called me names, threatened with law suits, and left me with a 1 star review after giving me a 5 star review previously.

Don’t waste your money. It’s a scam. Traded for three months, constantly getting spammed Nonsense notifications. Getting charged for calls that are not in my service area. During the three months did not get a single out of it.

If I can do 0 stars, I really would like to. The leads are a joke. Many don’t even respond and to you. Others are just shopping for prices. And you are still getting charged lots of money per lead. How can a small business grow and make profit from this? It’s ridiculous. Customer service was a joke. I spoke with a lady and she couldn’t get me any refunds. All I got was a small credit from one client. What about the other 5-6 refunds I requested? Of wait, it got denied! NOT FAIR! And a credit is not gonna help pay my bills! Thanks but no! Do not use this app. Use Google ads, social media platforms, business cards, flyers, etc.

I tried Thumbtack for a month and went from at least 7/8leads a week to 0 overnight. So called pros that go from 5 to 30 reviews overnight will dominate the market. 5 star reviews are everything! Thumbtack will choose and list the top 3 pros and recommend them over all others. Most home/business owners look for 3 pros at best on average (I check the statistics) and 9 times out of 10, will choose those pros. One can bid on these still but, it will double the amount compared to the client contacting you directly (direct lead). If you do decide to use Thumbtack, make sure you have at least 50 people ready to leave you a 5 star review or you’ll be wasting your time, guaranteed!

Been in business for 3 years with great reviews. The leads was great at first. Now it has went downhill. They do not care about taking the money from business owners. You will pay for leads that do not respond. Been having a lot of those lately. Please google your company or use another platform and save the business the headache. Sincerely Just Be Honest Termite & Pest out of Lancaster sc. Thank you.

Unfortunately I decided to give Thumbtack a try. 2 weeks in, and I'm done! I thought Angie leads was bad. There is NO communication. Everything is through text, and either people don't text back, or they forward your call. How do we even know if this is even a legit lead?! I sent in for a review on a lead, and 30 seconds later received an email saying my request is rejected. How can you determine if a lead is legit in 30 seconds?! Please don't waste your money or time! It seems all these lead websites are scams!

My Client hired a guy from Thumbtack. He did not come with proper tools, his installation and assembly work was terrible, his truck had no brakes and rolled back into a neighbor's fence…and he extolled his love for ** to me, me being there at Client’s request to check his work (they were out of town). After he left, I had to go around house and correct 90% of what he worked on. So TT screening is dubious.

I used to have Thumbtack in 2017 and were able to get some leads at a fair cost. Now their prices are almost 3 times the original cost. Their leads are FAKE and the real ones doesn't match the job description you are paying for. Once you do the dispute of the charge they just deny them. The investment is not worth the return.

Not sure why they have a low rating on this site. I've been advertising with them for a couple years and they are absolutely awesome, my main source of income. If you're a legit business and you're not some common rip off company, these folks are absolutely a great place to advertise your business. I will be sure to praise and encourage people to use Thumbtack for their needs on service providers, no doubts. Seriously!

Thumbtack was great at first. Found an awesome handyman and some others. But now I realize they do not care about the customers. Only the contractors. I hired a furniture moving company in 2023 called Best Movers “Prince Asong” and they did a horrible job. Scratched up my flooring, over charged me, and had bad body odor. When I gave him a negative review and demanded some of the money back he saw fit to text me at 9 pm at night saying disrespectful things to me. He also so fit to believe that he was coming back to my home to return the furniture and if he didn’t he was going to charge me. Stated that I still owed him money because he had to go to the dump. WHICH IS WHAT I PAID FOR AND WANTED HIM TO DO. I wanted the furniture disposed of.

I've been a Thumbtack pro since 2016. They used to be fair on price per lead and you could look at them before you bought them. Now they have instant booking and it costs 30ish per lead and most of them are bad leads from customers who don't understand the minimum or book then cancel before you can contact them. They are a rip off.

As a small business I thought that Thumbtack would be a great way to grow my photography business. I have been using them for a year and soon realized that they take advantage of the contractors. They charge a large amount for leads that don't respond. They have you state your availability and then charge you for leads that want service when you are unavailable. They refuse to give refunds and customer service is terrible. They have you set your location and charge you for leads outside of the location, even out of the state! And still won't give you a refund. Their customer service sucks and can only be reached by text message. They apologize but keep your money. I'd say RUN. Don't recommend. It is just a money hole in the long run with not enough payoff. Use the money for leads for ad space, I promise you will get way more clients for less money in the long run. Thumbtack is a money stealing scam.

Thumbtack is a joke. My review is quiet simple and straightforward. Thumbtack claim is false. Thumbtack identifies everyone listed in their site as a "Pro", but, has no mechanism to qualify them if they really know what they do. In 2 jobs, I was hit with the so called 'Pro', renegotiating the price on the work start day onsite and in 1 of the jobs, the contractor left me with a ugly work, worser than it was. Clearly the contractor had no clue how to do the job and brought a helper "Pro", that was even worse.

Worst concept ever. No protection for contractor at all. The fee should be put on customer not contractors. Customers don’t want to pay much and on top of that they select multiple contractors without knowing Thumbtack charges so much fee to all contractors. A lot of times we got charged and we didn’t even get a chance to talk to customer or customer don’t respond at all. Thumbtack should let customer aware that every contractor is being charged with fee regardless they get job or don’t even get a chance to talk to customer.

I have hired Jay ** of Dream Finish company in Akron Ohio thru Thumbtack, to patch and paint my ceiling. Upon completion, we agreed that he will be paid by a check that I will send electronically. It took several days for the bank to deliver a paper check but it was delivered, signed and cashed by the recipient. Nevertheless, said contractor reported to Thumbtack that he had never received the payment. So Thumbtack took his words for granted and removed my account. Just like that. I can prove that I did pay the contractor. I have a screenshot of the payment and a PDF file of the check. Sure enough, the $300 came out from my bank account. Too bad that the Thumbtack doesn’t bother to double-check and takes their contractor's words for granted. Will never use them again and don’t recommend.

This app is taking your information background checks; they don’t care about the person who is offering service about their safety, nor if the client cancels you. Will not get the money back or more if you preform the service it’s not guaranteed that you will get paid! They don’t care about safety, meaning if you’re going to a safe place; do not waste your time and money because they take money and you will never see your money back. Even if they say, "We will refund," I never see my money!!!

Hired Juan ** to clean/repair/seal my shower grout. Great job - very happy with the results and the price was reasonable, considering the amount of work to be done.. Highly recommend his services to all my friends and neighbors.

Very poor customer service, can't call to talk with someone, after many attempts I was told only by texting I can communicate with them. I texted the guy back about charging my credit card for two job leads that I clicked pass when I received the jobs, also both jobs that I clicked pass are out of my service areas and longer distance than what I put in my profile settings pure scam. Total scam for leads as they are fake only sent to you just to charge your credit card. They are HORRIBLE. Run Away From Thumbtack.

***HOMEOWNERS BEWARE*** I found this contractor on Thumbtack. We are profoundly disappointed by our experience with MOSQUEDA Renovations, owned by Oscar **. We advise against using this company for home renovations, as they failed to meet our expectations and even caused further damage. Despite hiring them with hopes of receiving professional, top-notch work, our project has been riddled with numerous issues.

As a professional service provider, I am utterly disgusted with my experience on Thumbtack. Let me be unequivocally clear: Thumbtack's business model is nothing short of predatory. They lure you in with promises of connecting you with potential clients, only to slap you with exorbitant charges for leads that are often irrelevant or unfiltered junk.

Thumbtack as a pro is solely based on paying for leads. Customers are unaware every prob they contact gets charged as they mostly have free account. Thumbtack preys on small businesses and charges for every lead with little chance of getting refund for bad leads. There is no way for a pro to know if leads are even legit as 75% who reach out don’t even read the messages they are sent, 10-15% don’t match preset criteria or budgets set, and the rest are legitimate leads. There is no way to even verify that leads are legitimate. Anyone can produce false leads so they get paid. If they want to be a quality trusted company they should come up with a monthly plan that’s reasonable for leads and then charge a fee when jobs are booked from those leads. Can’t fake jobs but sure can fake leads.

In fall of 2023 I hired a cement worker through Thumbtack to replace 2 driveways and two sidewalks, knowing that permits would need to be pulled for the sidewalks. The contractor estimated it may be an additional $700 for permits. We prepaid for the driveway job, and upon completion we paid the remaining balance plus $1,641.00 prepayment toward sidewalk materials for the next project. When the contractor came back from the city permit office, he told us he was raising his price by $10,999.00 for permits. Since hiring the city costs less than that, we declined and asked for our deposit back. The contractor told us he was keeping our money because "we had a deal" and we were not allowing him to complete the sidewalks (for an additional $11 grand). Then he told us he was leaving to Mexico and would return the money in January (he didn't).

2/21/24 Bam Bam Remodeling. Promised to finish tiny little bathroom flooring and floor insulation, and drywall. Approx 40 sq ft. They only put in barely 1/2 of the insulation, not even 1/2 of the flooring, and zero drywall which was only 4 small pieces in this tiny bathroom. THIS WAS THE ENTIRE JOB. Holes in the floor were busted out with a hammer instead of using a hole saw. Boards were cut too short and they were putting in tiny pieces to fill in the gaps instead of cutting the flooring in normal complete pieces. Flooring pieces cut to where pieces were fitting too tight and would not allow expansion. They had no intention of using subfloor adhesive and that is what subfloor adhesive is made for. Corner 2x4s cut too short to even reach the floor. Flooring cut too short to even reach beams to attach to and were bowing when stepped on. Insulation that was barely put in completely fell to the ground in basement.

And they Said, "We will not return any money." They are masters in cleaning your money out without giving you anything. Be extremely careful. I will try to report them to consumer reports or government agencies. Stay away from them and please do too.

I am the owner of a contracting company that has been with Thumbtack for ten years, and just recently noticed that license is being shown as not verified. Thumbtack has my license, I have shown them we appear immediately on DPOR as a licensed contractor, and I have uploaded my license twice for them. I was also told that the name on our Thumbtack account doesn't match the name on the license. This is pure laziness on Thumbtack's part. Had they bothered to actually look at the license they would have seen that my business's principal is shown on line one, which is immediately followed by my business's dba. The dba matches the name of our Thumbtack account. Furthermore, the email that was sent me stating this is from a donotreply email, so I have no way of emailing them back. When calling in it's Thumbtack policy that I cannot speak with the verification team.

I hired an interior house painter whose information was posted on Thumbtack. The painter turned out to be one of the worst contractors I ever hired. Despite his assurances and his contract, he botched the painting and spackling job for which he was hired. I wrote a review on Thumbtack giving the "pro" a low score, which caught the attention of Thumbtack's Trust and Safety Team who promised me a phone interview and a resolution which included a partial refund. I waited 3 days and had 3 different phone appointments scheduled and I never heard from them. I was stunned that such a popular pro app was so deceitful, unprofessional, and misleading! I'll never go to their site again.

Thumbtack is a scam. As a contractor, you can write your own reviews. They charge so much per lead, there is no way to verify if the lead is real or not. You just sort of pray that the understanding is there, that they could be held liable for scamming people. Our profile has been up for years, we initially had some success but relied on Thumbtack only when work was slow otherwise. 5 Star reviews Profile, I was giving leads $20 service quotes, 0 contact back from "leads."

As a consumer, horrible experience, also hearing the same feedback from the biz owner. I provided the 'top pro' with a pic of the work, '1' single pole light switch replacement - I provided the material, new switch and plate = all labor job. His advertised rate was $50/hr. He accepted the work, no estimate or contract, scheduled and completed the job and as expected, finished in ~30 minutes. He then messaged me and said, "Ok, the bill is $120"?! He proceeded to tell me that I'm stealing because I would not pay 2.4x higher than his advertised rate. False and deceptive advertising is illegal on a state and federal level. He admitted the work was only labor, but cried about Thumbtack fees and how long it took to get to the job - how is this my problem??

I understand getting charged for leads, even if I don’t land the job. That’s fine. That make sense. However when a customer clearly cancels the booking, and Thumbtack can see that they canceled without me ever getting a chance to bid the job or even talk about the job with the customer and they still won't refund me. I am the highest level pro on their platform (Platinum) yet they still won't give me a refund. They only want to charge as many people as they can for the leads. You will get lots of FAKE UNQUALIFIED LEADS and not a single refund, because they do not care about your success as a contractor. They only care about how much money they can get out of 1 lead real or not. IT'S A SCAM JUST LIKE HOME ADVISOR AND HOME ADVISOR GOT A CLASS ACTION LAWSUIT. I bet they get one here soon also. They are horrible. RUN AWAY!!!!

I'm writing to share my experience with www.thumbtack.com as a business owner. While they originally delivered qualified leads with good conversion rates, things have changed significantly in the past two years. Currently, I receive one qualified lead per month versus four "doubtful" leads who don't engage (read messages, answer calls, etc.). Despite these low-quality leads, I'm charged between $28 and $98 each.

This company, like most, are completely useless at generating decent leads for businesses and they don't even care that most of their leads are useless. I get more leads from a $5 on Craigslist than I get from spending hundreds on Thumbtack. I stuck around long enough to get one single legit job where I made a few hundred dollars. One other bid I at least made contact with a live person. That's it in over a year. One man wasn't even interested in getting work done, two never returned calls or contacts to even bid and one wasn't even in an area I service.

I have now had to pay for a lead that was by Thumbtack's definition fraudulent. The sales lead was trying to sell the very service I offered and was fishing for prices. I didn't realize this initially and when I did try to clarify this Thumbtack denied my refund even after the customer support person admitted that it should have been a valid reason to have the lead refunded.

I don't know how some of your businesses are doing but I'm one man who does this as a side job and at $100 for a painting job that I may not get I can't afford to bid on too many of those. Not to mention they charge everybody who the customer responds to that same $100 regardless of who actually gets the job or hired from the customer so be prepared to Shell out $100 even if you don't get to do the job. $70 for a water heater. I can't even bid on work that I'm qualified to do because two or three of those that I don't get and I'm out two or three hundred bucks. There's better options out there not to mention I've dealt with their customer service and they're shady con artists at best... It's garbage.. Beware.

Thumbtack stole my money for "leads" without my permission and I got no jobs. When I contacted them, they refused to respond after multiple attempts. Totally a scam. Don't give them your information or you'll regret it.

I should check this website before and ask clearly. The sales person was not honest at all. Each fake or low-quality leads without phone and emails charge you $65-80+ /each. Even when one lead cancels the project, this company will still charge you. When you call them, they will say they can't refund unless the charge is within 30 days. Also, the refund is not a true refund back to your credit card but only some website credit because they want to continue to pay. You need to close your targeting service. Only after I found it useless, I call and realize that they could potentially charge me $420/week for this type of low-quality lead. Also, their customer service is to try to "delay" and I was told their manager will email me in 24-48 hours and resolve this.

Shameful prices. Poor customer service. Difficult experience for the customer and professionals. Service ruined since allowing instant booking, charging high prices that most of the time lead to nothing.

They have very strict Refund Policy and they make the Pro pay fees for Jobs that make no money. Many times you will get charged for many jobs where customers don't even answer, or they want to schedule you when you are blocked, or they pressed a button by mistake, or just want to find out prices, or don't know what they want and select the wrong job type. THIS ARE ALL CUSTOMERS' mistakes for which Thumbtack makes the PRO PAY. That is unfair. I end up working just to pay the Thumbtack fees and gas and be on 0. Customer reps are very unhelpful and just send you script messages and replies. Thumbtack just TAKES ADVANTAGE of Pros and make the Pros support ALL THE COSTS.

Unacceptable Experience with Thumbtack - Constant Influx of Invalid Leads. I am writing to express my extreme dissatisfaction with the recent service I have received from Thumbtack. I have been a loyal pro contractor on your platform for over three years, and the recent experiences have left me frustrated and questioning the integrity of your lead generation system.

As an electrical services company, we had an enormous push from Thumbtack to help us build a solid client list; Thumbtack's charges were fair back then. Now, since 3 weeks ago, Thumbtack has gone crazy high with their charges. The situation is frustrating for pros; the charges are around 50% of our profit, sometimes even more, since they charge us when the client contacts us for an offer that sometimes the client ends up not accepting. Ex: client contact: $100.18 (Thumbtack fee), our rate $200. So, Thumbtack made 50.09% profit. For us, $200 - $100.18 (Thumbtack fee) - $40 materials= $59.82 or 29.91% of the total. As someone already stated, I am surprised Thumbtack is not yet involved in a huge lawsuit!

0 STARS!!!! Poor lead generation. Charges out the butt for leads, customers cancel and then the company can't refund the money. Charges such a high rate for leads, the customer ends up having to take the cost or the jobs aren't worth doing. Customers make fake leads then we can't get refunded from Thumbtack. List goes on and on. What a poor performance from this lead gen company. DO NOT DO BUSINESS WITH THIS COMPANY. THEY WILL LIE, ROB AND STEAL YOUR MONEY!!! Save your time and go to Angies or someone else!

I am marketing my moving company through Thumbtack and I have been a loyal customer for about 4 years now. Thumbtack is the only app I market through, mainly because I spend so much money per week/month $340.00 a week and $1,360.00 a month to be exact. I’ve been extremely successful throughout my time using this app. However the changes they are making are compromising the way us as professionals and contractors are able to successfully book jobs and conduct our business.

Don’t not sign up as a pro!!!! I repeat don’t sign up as a pro! This company are scam artists! As you start you will get some refunds after that everything will be decline or they will say this not eligible for a refund. The instant booking is way for them to get more money from you at whatever they want to charge you. I is don’t believe all the leads are real. Well the bottom line is if you want to get scammed then sign up.

I have been receiving leads through Thumbtack for several years on and off and for the most part had been pretty satisfied, except for the few leads that were not good leads that they would not refund, until recently. They have started requiring their pros to participate in instant book. The cost of these bookings can be as much as a third of the cost of the job. It is ridiculously expensive, and I am not at all sure that forcing someone to participate in a plan they do not want in order to consider receiving the less expensive leads is all that legal. I do sense a class action lawsuit in the wind, and would be happy to participate should anyone else feel the same.

Thumbtack confirms your appt all week long. Then on the day you expect Smiths Handyman and maintenance Vince leaves a message that he did not write our confirmation, but thumbtack wrote our messages and on the day he was supposed to be at my house he states the price is $110.00/hr, not the $40.00 stated in the ad, and give him a call to set up a say and time. Unbelievable.

I have been a top Thumbtack pro for over four years and they have never changed. I am honestly shocked that they haven’t been hit with a huge lawsuit yet. Stealing constantly from pros is an understatement. They have total disregard for the refund policy and as many has mentioned they refuse to answer the phone half the time. I honestly do not wish to do business with Thumbtack any longer. Beware!

Based on my some months of experience using the app I can describe this app as a ''Legal way to scam subcontractors money". I several times I noticed if a customer choose only you, little later you can see how many subcontractors that customer contacted. This app shows to the customer, "Hey there are other available subcontractors" to send them the same lead to get more money by charging the same amount of money to several subcontractors. That is how they triggered customers to contact with several handymen for the same job.

Thumbtack charged me for a false lead they sent me. The alleged customer said she never requested service from thumbtack. After I requested a refund, they deleted me from their site without refunding my money they stole. They charge up to $90 a job. I called them and got someone from India?? Thumbtack also refuses to let their Pro's list their minimum number of hours or other minimum amount of payment for traveling. They sent me a lead to someone who ordered my services (and yes, thumbtack gouged my debit card for the lead). The customer wanted 2 licensed professionals to travel 30 miles and work for a total of $75.00 (we would normally charge $300.00 for the job). Thumbtack debited my card for their share before even sending me the lead. I lost $225.00 on that job. WHAT A SCAM!! DO NOT USE THUMBTACK, THEY RIP OFF, AND STEAL FROM, THE PEOPLE ON THEIR SITE THAT OFFER SERVICES.

Excellent handyman service, but from my previous experience from using Thumbtack services, I thought the handyman service cost I hired was for the entire service, not per hour. My final cost was triple what I thought it would be. ENSURE to ask beforehand if your project cost is for the entire service or per hour when you hire someone through Thumbtack!

I signed up as a Pro with Thumbtack for a period of about 24 hours to see what this platform was like. I have been a website designer and offered freelance services for 20 years and I have never witnessed anything like Thumbtack. They apparently charge users for each lead but do not disclose what the job is before you get the lead or how much a lead will cost. Then, once they send you a "lead" which doesn't even guarantee you will be hired, they insisted I enter my credit card info. When I clicked on the lead that was sent to me, I saw that it was $195!!! I made NO contact with the customer nor did he contact me! I did nothing at all on that platform and did no business with anyone.

I suspected that this was scam when I was charged for a lead that was kindly weird, she asked specific questions but it was in an authoritative way, if you have experience with scams, that's how scammers behave. I was charged for two leads, I tried to decrease the lead amount to 0 and for some reason I thought was done before the second lead was charged but it was not. I think they let you be on the platform for a period of month and then start sending you Scam leads on the 2nd month. Do not get this app as a Thumbtack if you don't want to waste your money. Leads are not real leads and the criteria selection is not real. They charge you for "potential leads."

Thumbtack, is an UNSCRUPULOUS cash cow, who does not care about their professionals. I have dealt with Thumbtack for about three years on and off. Each time I went back, I thought things would be different. So every year when I deactivate my account, I no longer have access to print out my receipts. So, trying to reach someone (person) is a total NIGHTMARE! I have never been so frustrated in my life dealing with customer service. My experience dealing with thumbtack so far has been unscrupulous. The last draw is when I actually called a 415 2992769 number and to my surprise someone answered, but quickly told me that he would transfer me over to someone who could help me. Well back to the recording and the unreachable.

I do not recommend Thumbtack.com for Pro because they supposedly charge you for direct leads. They overcharge the leads and they do not care that the direct customer do not answer or if the phone number no longer works. Multiple times I try contacting customer service but they do not response. I tried to speak to a live representative over an hour and no one responded.

Never get a working phone number. No refund at all. Horrible. Horrible bad experiences over a months. Very disappointed and I will never waste my money again using Thumbtack pro. Only this week they got over $200 from me with NOT working number. When I called they say they will not refund me. I am done.

I don't even know where to start... However, be ready to spend your money on some real, some SCAM leads and yes some people will hire you but most of the leads you get you will pay for and YOU WILL BE IGNORED, you will be contacted for question inquires only, and you will be wrongly contacted due to the poor Thumbtack's advertising information to the leads and guess what, they will refund you 1 out of 5 times requested for a refund!

I have been using Thumbtack for about 2 months now. After a couple hundred dollars spent for instant books with no reply, bookings and the person didn't know they book and when you send a quote it is not read by the party which leads me to believe they are fake. No answers for square footage, pictures of job, etc. Just my quote to them. They are being blocked or not being sent. Based upon other reviews from Pros like me, they are doing a disservice to everyone.

No joke. No exaggeration. No human being responds to any request for help on this platform. There is no email address or phone number available. There are serious glitches in the platform administration. The help bot just runs you in circles and finally a dead end with "Let me find someone to help you." It's been trying to "find someone to help me" for 3 days. Nothing. Zip. Crickets. I'm a paying Pro, by the way. I pay quite a bit for leads.

Very short. Thumbtack was a great starter company that had many flaws. I know. I'm a pro who gave them several advise on being legal in the East Coast and in our type of services. They are now dishonest, thieves, electronic money fraud, e-mail fraud, false advertising, not ever vetting leads, did not vet the pros for a few years, price gauging. I would even say criminals index the Rico-Act. A class Act lawsuit is coming in the near future. You want in send us emails. This is big-time criminal fraud. Evidences? I have plenty. Email me. Let's get them.

Ok so here's my experience: I was approached by a member of their sales team, Greg was his name. He was very convincing, spouting all these promising statistics and how the leads they get convert well because they are supposedly leads coming in that are pre-qualified and already interested in our services. So I paid the $200 deposit and then some, set up probably one of the nicest looking profiles and portfolios and imported our reviews on there. Greg was very responsive and followed up often at first to get me on board, then after I paid them I never got much of another response from him or their customer service.

I have been getting charged for leads after I selected my unavailable timeframes. It's clear in their policy and they will not give me a refund. I am deactivating my account. Do not use this service. It's a scam.

Had customer contact me questioning why their review was removed. I contacted Thumbtack's customer service and was told the review violated the code of conduct and they are unable to tell me exactly how because they don’t want customers finding ways around it. I have messages in text from them to prove they told me this. After sending a screen shot of word for word what the review was they still continued to say the review violated the code of conduct and they would not repost it. Here is what the review said….”Joey arrived on time and explained every step he would be executing during his visit. He took the time to answer all of my questions and was very kind. He made me aware of a matter he discovered that would need to be addressed soon.” Tell me how this review can violate any code of conduct?! It’s absolutely crazy they did this, and it’s not the first review that has gone missing.

It's the worst there is. Of 15 clients who contacted me, only 1 completed the job. It was $12 on average for each client wanting to hire my services, and in the end the clients didn't even respond to the messages. 1 job done=$200. 14 clients interested in my services=$240. Total=$-40. This is a total scam. Don't provide your services here.

Thumbstack a big scam. I do not recommend Thumbstack to any PRO; it is quite simply an organized scam; they send you direct leads and charge you for them when in reality it amounts to nothing; and when you request a refund, they reimburse you in your Thumbstack account and recharge them for leads that are still fictitious. Customer service is also a scam; you call a number and from a certain moment, they tell you that the rest will be done by text messages; and at the end of the procedure by text message, they tell you that someone will contact you and in fact no one will not contact you; They almost emptied our bank account with GO2 Bank.

I've been on Thumbtack as a Pro for 3 years and my experience has gone from pretty good (with some frustrations) to horrible. I worked really hard as a life coach and counselor and earned my Top Pro badge very quickly. On average I would get 5-15 leads a week. Keep in mind that 9 out of 10 of these leads will be wrong for my service but I was still able to help a lot of people, as that's the reason I'm providing this service and not for money. I was one of the first few on the top. I have 67 five-star reviews and was hired 152 times on Thumbtack.

Unfair & deceptive advertising and billing practices from Thumbtack constantly. If you read all the recurring comments by Pros- you will see very negative reviews on Thumbtack all over the internet. They auto bill you for bogus leads, and often don't even match the preferences- so you pay more for leads than the business you get. Then they decline all requests for refund even if you send them proof. TOTAL RIP OFF! Their lack of professionalism, and ethics will no doubt lead to more unhappy clients leaving the platform & will be the basis for a successful class action lawsuit. Any lawyers out there to represent us Pros trying to make an honest living?

Unfortunately, I am resorting to legal action against Thumbtack. They have refused to credit clearly fraudulent leads and leads for incorrect job descriptions. Their customer service is non-existent. We have spent thousands with them on leads and requested 6 refunds due to clear and obvious fake leads, wrong job descriptions, etc. We have sent them recorded phone calls with the customers stating things like "I never made a request with Thumbtack or anyone for this service" or "I had this service completed months ago" and they still refuse to credit the refunds. We are signed up to receive Roof Installation leads and we received a concrete lead. They refuse to refund us for that. These are clear violations of their terms of service. They are obviously a complete scam. Avoid this company at all costs!!!

I had a bad experience with a contractor who I hired through the Thumbtack app. I tried every avenue presented to me through the Thumbtack app to reach their customer service and was completely unsuccessful. Every phone number listed led to an robo agent which eventually let you to be put on hold indefinitely. The "chat" feature through the Thumbtack app simply did not work or led to a site which "was no longer in service". I have deleted the Thumbtack app and will never use this service again. I suggest you do the same.

I had my Thumbtack profile deactivated for long time, yet they continued to charge me for leads (maybe fake). Despite my request for a refund, they refused to cooperate. I strongly advise against doing business with this company; it's not worth your time or money.

I searched on Google to find someone who repairs ellipticals. Thumbtack came up so I figured I would use their service and choose one of their repair companies. I made a choice and scheduled and appointment. The company I chose was Handyman Pro. I received an email confirming the appointment. They never showed, not even notice or call. Will never use Thumbtack or any of their service.

Thumbtack is a joke. They charge you an outrageous fee to promote your business. Even if the client does not book you, they still charge you which I think is very unfair, especially since I am on this app to get business and make money, not lose more money that I don’t have. I would agree to a low, reasonable referral fee, but they take advantage and rip you off instead. I am surprised that they are still in business. They refused to give me my money back and therefore I deleted the app. I will no longer deal with them and would never recommend this company..

I register to get leads. I mentioned that I work in some specific local cities, I was receiving leads from 100 miles away and the job description is install ceiling fan. That means I will lose money and time if I take that leads. I saw couple leads local, I looked the job description. It was couple switch and plugs, I click. I am interested and here comes worst part. App is asking ''Total price for your service''???. How I can give price to customer without looking the job. I do free estimates, but can not estimate without looking the scope of the work. I canceled. It is waste of time and money.

Do not use Thumbtack to pay for your work. The fee that that app charges is EGREGIOUS and total ROBBERY! It screws the service provider and the customer. I deleted the app ... Absolutely stunning shock to both myself and the service provider. They charge HUNDREDS OF DOLLARS to process a payment!!!! Robbery.

First, this review is based solely on our experience with this platform and other platforms like it. We make no representation for anyone or anything beyond ourselves and the relationship we had with this organization. I'll make this as concise as possible - We are a Private Investigations firm in the United States. We joined Thumbtack as a marketing ploy to gather more leads for our state. As licensed professionals, we can only work on cases that ORIGINATE in the state for which we are licensed. Outside cases must be in states with reciprocity to our state or we must subcontract with a PI who is licensed in that state.

I used Thumbtack to find a refrigerator repair pro. The pro that was recommended wasn't able to fix my fridge and for 3 months, I had no refrigerator. He wanted half the money up front and the rest due the day it was repaired. I paid him half and on the day of the repair, the rest. As soon as he installed the compressor he said that it was done and should work but left before it started cooling. He said to give it 24 hours to completely cool. It never cooled. He had already been paid. Over 3 months he made 5 visits, told me it should work and left. It never worked. I paid him $1364.00 already and had nothing to show for it.

Do not use this service to promote your business unless your business, They falsely advertise its service and to make you spend money on its platform. Check the reviews, I am not making a claim out of spite, this platform tricks businesses into buying into their advertising by getting customers looking for services that don't pertain to your business and then charging you for the leads.

I have been listed as a vendor on Thumbtack for eleven months. Besides being predatory for vendors in that they have you pay to merely receive leads (and it's exceptionally rare for the prospective buyer to book), they do not care about vendor experience. I decided to delete my account today because I had been waiting for a week for their employees to remove a false review left on my account (with proof) from a woman who hired another performer. I reported it a week ago and was told "Well, it's 4 stars, that's not so bad. " It was entirely false!

I simply requested a Solar Equipment review for a possible malfunction, which warranty company would work with a legal Arizona Solar Business and I pay labor costs. Easy I would give an estimate to the well known warranty company, they would approve deliver necessary equipment and I would pay the labor costs. Instead Thumbtack referred a criminal who did unauthorized and never requested Electrical work because it was an emergency fire risk that I was in danger since I am Federally Recognized Medical Homebound Disabled person. He said he was Solar but also a licensed Arizona Electrician since he did the work to save my life I owed $390.00. Not what I expected but I thought Thumbtack recommended Pro. I paid not expecting Thumbtack to sell my private information to a criminal.

First pro was mean, left a mess, need to hire a second person who is now over an hour late. I will be out lots of money. Never use Thumbtack. The rankings are deceptive and I am unable to review them.

I hired a pool service "professional" through Thumbtack and it turns out I shouldn't have wasted my money. A local teenager with some YouTube instructional videos would have cost me less and done work of the same quality. This pro would tell me completely inaccurate things about the pool operation and plumbing, add chemicals willy nilly without reading the directions, and then finally installed a new filter completely backwards (i.e. intake hooked up to return). I spent literally thousands of dollars trying to get my pool under control with this guy before finally suspecting I was being taken advantage of. I've had no luck getting my money back through Thumbtack despite their supposed guarantee. Truly appalling customer service.

Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. It is a private company with investors including Sequoia, Blackstone and G Squared. All them stated above are in cahoots to run a deceptive business geared at robbing Pros of their money. They have no care whatsoever for their unethical business practices. They create FAKE leads to steal Pros money. I’m joining the lawsuit against them. I want my money back. How can these people be allowed to continue to do this without any form of repercussions. I will not stop until they are out of business.

I was screwed out of a down payment from a contractor I hired through Thumbtack. I filed a complaint through Thumbtack and got no satisfaction from them. In fact, I never heard anything from them at all. The contractors are apparently in good standing with Thumbtack if they pass a background check. There is no requirement to treat the clients fairly. I would expect Thumbtack to act on the client's behalf since they, in effect, are vouching for contractors that come up on their platform. Alas, Thumbtack apparently doesn't care.

He (it's one guy running this scam) charged my unauthorized cards repeatedly, won't let me delete my info off their site or deactivate my account. The "customers" will pretend to be interested and ghost you - I think the way it works is they get a cut of the lead cost, which has skyrocketed in price, and keep businesses coming back thinking they are getting real leads when they are total actors and scammers. Continuing to charge me even after me repeatedly trying to delete my account and contacting them. Had to close my credit cards to prevent more charges - he's running the charges manually too! Do NOT work with this company!

I was contacted by a Web Design Company called Web Design Solutionz/Solutions through Thumbtack. The Web Design Company stole $1,197 from me, even after I requested a full refund early on and they told me they would process my refund. In the end more money was taken, and I was never given what I originally asked for and as they have advertised. I actually have nothing to show for the funds stolen, they are keeping my funds hostage and have no intentions on refunding any funds.

Whoever Thumbtack ALLEGEDLY does background checks on ARE NOT the people who do the house cleaning or the owners of the companies they represent or the people you message and/or speak to. Most of the housekeepers are NOT authorized to work in the United States, most do not have insurance, most are inexperienced, most do not understand or speak English, most all unreliable with zero accountability. Many of these 'alleged' housekeeping companies display 5-star ratings, list their companies as "top pros" with verified reviews -- most of which are lies. One LEGITIMATE investigation into Thumbtack posted reviews -- all which were fraudulent - but Thumbtack put them up anyway. Consumers beware.