Overall Satisfaction Rating
1.18/5
  • 5 stars
    1
  • 4 stars
    1
  • 3 stars
    0
  • 2 stars
    2
  • 1 star
    30
Based on 34 ratings submitted in the last year
Show rating distribution

Thumbtack

ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own. Want to know more about ConsumerAffairs accredited brands? Check out ConsumerAffairs for Brands.

FIND OTHER COMPANIES
Select stars to rate your experience
Very dissatisfied with the experience
Dissatisfied with the experience
Satisfied with the experience
Happy with the experience
Would recommend to a friend
Last updated: Oct. 14, 2017

43 Thumbtack Consumer Reviews and Complaints

Filter by:
Any
Verified Reviewer
Original review: Oct. 14, 2017

Please do not use Thumbtack as a customer or as a PRO. They are a rip-off to small business owners and they do not care. After being with them for 4 years they deleted our profile while in the middle of negotiating very substantial contracts with potential customers. After weeks of trying to get clarification on what was going on no one from Thumbtack has given our company any clear and definitive reasons. They not only deactivated our account they stole monies from us after we purchased leads to be able to contact customers. They have refused to refund us our monies after deactivating our account with no reason.

We have filed complaints with the BBB and California Attorney General's Office along with pursuing further legal action. They have very incompetent individuals with limited sense working for them. We have also seen instances where PROS were discriminated against because of their race which has now fallen into a federal civil rights violation. PLEASE DO NOT USE THEIR SERVICES. They have ripped off so many small businesses and have many complaints against them with the BBB and online reviews. They have drastically declined over the years and with all of their new changes it appears they are discriminating and being problematic towards certain individuals of color and of other nationalities.

View more
Verified Reviewer
Original review: Sept. 30, 2017

I'm a web developer and a small business. We get pretty decent amount of work and I would say about 20% of the work is from the internet as opposed to local networking through BNI, church, and the community in general. I use a couple of sites and must say that Thumbtack is absolutely garbage. I purchased $60.00 worth of credit a year and a half ago. I have responded with the same generic message I used on Upwork and other sites (that I actually get a response from). Out of the 50 or so potential jobs, only once has someone actually responded to me, and then a week later they decided they didn't actually want a new website.

I seriously believe that they make fake leads. All other websites in regards to gaining business, I get responses and communication to. But Thumbtack, I send the quote. A few minutes later it is viewed, and then I hear nothing. At worst, this is a scam company that makes up jobs so people will spend money on their credits. At best, it is a terrible, terrible place to do business through. Either way it deserves less than 1 star. Seriously, so many quotes sent and only 1 person responded. That is a 2% chance that someone will even respond. It is probably a 0.00002% chance that I will get business from a quote. People, beware of this site!!!

View more
Get expert advice delivered right to your inbox

We try to avoid the fluff and deliver tips and guides that really matter

    Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
    Unsubscribe easily whenever you want
    Verified Reviewer
    Original review: Sept. 29, 2017

    Thumbtack started out as a great idea. It had people that responded on the business side. For example, a cleaning company set up a scam site designed to lift their ratings with Thumbtack. They were a total fraud, complete with stealing from my home. The people at Thumbtack were very quick to remove the fraudulent company. Now, instead of checking companies out before allowing a listing; they have a whole new section of legalese instructing the customer to do a thorough background check, including a criminal background check on any potential business. Any internet company that advertises itself as a "go-to" company for hiring pros should have some standards. Thumbtack has gone backwards in this respect.

    Should you choose to hired anyone via Thumbtack; use it as a last resort. They are not registered with the BBB. That is a sign of concern given how good they started out. Failure to maintain quality is a good reason for business failure. I really used to love Thumbtack and I promoted it for my friends. Thumbtack has just given me a big raspberry for supporting their services. I still list jobs on their site; but I don't take all respondents seriously. More than 1/2 are scam artists and Thumbtack supports those businesses. I have also noticed they do not keep their computer programs up to date. I just listed a job for someone with door handling experiences. Thumbtack computers told me that there were no landscapers in the area... huh? Nuff said, good examples. Company could do a lot better, but they don't even try.

    View more
    Verified Reviewer
    Original review: Sept. 28, 2017

    I joined Thumbtack 4 years ago. I probably have spent more than earned from their service. Lately they went double on their prices just for me to quote and hope I land a job. Recently all of a sudden I was in the hole at my bank and owed the same amount to Thumbtack. I called bank and Thumbtack and Paypal to see what happened. Although my checking account was still on my settings but NOT turned on to use they made this new auto pay and it automatically went to the account that was not authorized to use. And here is the real kicker. Not only did one quote seemingly go through that person/company and bank refused to pay for non funds in that account. They kept this up for 15 quotes. All of a sudden I have a new window open from them listing all these quotes that went out and all in red beside it said unpaid. My bank refused the first one and all of them yet Thumbtack just kept running that account. Why would any company just keep this up?

    After calling them they refunded $35.00 out of $101.00. Now I owe the $47.00 and now they keep running this bill through my bank! I have taken all accounts off of my account. And still they insist on this payment. Thumbtack you can go where the sun does not shine. This as being personal but I am going to say I was already in the hole with their clients owing me $100s of dollars. And why why would they just keep this up and they won't stop! I am done with TT!!! And I am not going to pay this.

    View more
    Verified Reviewer
    Original review: Sept. 21, 2017

    Thumbtack will allow reviews of your business for people who you have not done business thru their site. When calling the company they state that they will look into it and get back to you the next day and never do. Was told that if there is any correspondence between the 2 parties they can place a review. Our company only sends out our credentials in the first email, we sent it out to an individual who then went on the site and slammed our company with a 2 star. They stated they had to look into it, asked what they were looking into as they can see all communication between each person and can clearly see that the only thing sent was credentials and nothing from the person that reviewed our company.

    How do I know I can trust these reviews about Thumbtack?

    • 911,173 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Verified Reviewer
    Original review: Sept. 12, 2017

    I request a welder to install wrought iron staircase. Thumbtack send Jose ** . He called me and gave estimate on July 17th. We agreed on July 22nd. Wrote contract to install staircases. Paid deposit $1000.00 and finish the job by August 12th. Since he took the deposit, we didn't hear from him. Called and texted him no answer. So on August 15th we went to his shop. After talking he wrote a check for the deposit. Unfortunately the check was bad and we fighting till now to get our deposit back. Thumbtack, they are not behind their people. Let anyone join them.

    Verified Reviewer
    Original review: Sept. 11, 2017

    I had a new fence installed. A 12-year-old could have done a better job. Sent pictures of the work - no response. Imagine that. They used untreated wood when they said they would used treated wood that should be used outside. My mistake was I was out of town when they did the work and prepaid. But enough said. Let Thumbtack know and no answer from them believe me. They dont care. Stay away from their contractors. There are better options out there.

    Verified Reviewer
    Original review: Sept. 11, 2017

    As a quality video producer, I have had one quality job come from Thumbtack but have been incredibly disappointed in the bidding process. Very simply, the format does not provide enough information from the buyer to create a bid that can be stuck to. If a consumer is in need of a low price and does not care about experience, quality, or an honest estimate, Thumbtack is the place to look.

    profile pic of the author
    Verified Reviewer
    Original review: Sept. 10, 2017

    I have been with Thumbtack for a while now and I am finally giving up. They made it worse with showing us now how much each quote cost that we are sending in and yes they claim to only charge your card if the customer responds and that is not true. They still will charge you. To be honest spending over $15 to send a quote and not guaranteed of the customer will contact you or not is very frustrating. I wish Thumbtack would be shut down at times or they change their practices. We should not be paying to send quotes and then get no response at all. Just a email when they look at it and sometimes that is wrong. They will also say someone looked at your quote and they really didn't. I have caught this at least ten times already with customers who have told me they never looked at our quote. They just did a search on Google and found us anyways without the help of Thumbtack.

    I wish people would see they are scamming a nation and taking from those who want to be private contractors. They need Jesus in their lives. That's how bad this company is. They never resolve any issues so you will get screwed whether you are a customer or a pro because I needed to hire someone to do some work for us and let me tell you if you get screwed call them to get your money back then that's it. You were flat out ROBBED in your own home. It is very frightening and scary that there is a system like this to steal from innocent people who have families to support. Oh and any updates they make they never tell you in their terms and conditions. They state they are required to tell us in email but for the past two years I have never seen a email with updated changes.

    People stop being cheap and use Google instead of Thumbtack. You will be screwed both pros and customers. Look at all these reviews. They are clearly true and warning America of this scam Thumbtack has run and claiming they help change lives but they really don't. If you read this then that means you should take this warning seriously. I didn't and still decided to do business with them and look where it got us. On here leaving a review about the hell we went through and how it really took a toll on my family and our finances. Robbing us constantly and providing us with false hope.

    View more
    Verified Reviewer
    Original review: Sept. 9, 2017

    Do not use Thumbtack as a business professional. Their site is a waste of money and they overcharge for leads that seem to not truly be leads. As well as business that is licensed, insured and bonded cannot get work because unlicensed people use the app and completely underbid jobs by 100's of dollars below operating costs. Not to mention a lot of users asks for jobs to be done way below cost. You will be charged whether you interact with the client or not.

    Verified Reviewer
    Original review: Aug. 27, 2017

    I joined on Friday August 26, 2017 and I install plasma TVs and I’m also a handy man! When you sign up you’re asked to give your debit card. And Thumbtack specifically tells you no fees will be charged unless you’re hired for a Job! Well guess what that's a complete lie! I sent two quotes and they debit me $3.34 for each quote and I didn't even get Hired! DAMN! It pissed me off so bad! With their FALSE ADVERTISEMENT!

    I called and complained and the Customer service representative said because the Customers needing work read My quote! I was automatically charged! And I wasn't able to get my REFUND! I didn't even get hired. They expect you to be stupid enough to keep paying $3.34 cents for every quote submitted and on top of that if you get hired they will charge you 14.99 for every job you GET! DON’T JOIN THUMBTACK! No wonder they have a low RATING! Hey Thumbtack if you're reading this YOU ARE A BUNCH OF RATAS! I FEEL LIKE THUMBTACK JUST PINNED ME WITH A REAL thumbtack and jacked me for 6.68 CENTS! **!

    View more
    Verified Reviewer
    Original review: Aug. 24, 2017

    Needed security cameras replaced. Thumbtack suggested Matos Surveillance who showed up hours late and left with cameras not working. Told by Thumbtack Resolution Center to work with them towards a resolution. When trying to resolve this after several ignored calls and texts I was told To communicate with them. It had to be thru computer after I tried to do so with my cell phone and iPad and it didn't work. I told them I only had phone and iPad and they agreed that I could reach them by telephone calls. Soon after I received email that my case was dropped because I wasn't contacting resolution center. I am now out 220.00 and have no working surveillance cameras.

    Verified Reviewer
    Original review: Aug. 20, 2017

    I've been dealing with Thumbtack for a year or two as part of their standard quoting services that matches customers with local professionals. I am a massage therapist. A customer places a request for a service, Thumbtack sends the request to a number of professionals. The first 5 professionals bid on the job and they close the request to other professional. We buy credits which are deducted per quote. I landed 2 or 3 in the couple years I participated. They recently implemented Thumbtack Pro. You buy the credits and your quotes are sent for free immediately upon request. Credits are deducted only when a customer contacts you. I prepared (per Thumbtacks suggestion) my template to create my quote and add an attachment etc to be sent with each request.

    In about 3 months I landed about 5 jobs. Then Thumbtack announced they will send their own responses because their research showed that people are only interested in certain information in your profile. The response they send is flatly, "This quote includes 60 minute Swedish Massage. Purposes: For the purposes of relaxation." In my opinion their response looks lazy and uncaring and does not address all the issues stated in the request. The customer does not receive my detailed response. So they are forced to contact me for more information which prompts credits to be deducted from my account. Thumbtack is not my authorized business representative and has no right to alter my response and send their own in its place.

    I feel that there is a conflict of interest too. Because they are making money off of my depleting credits that are encouraged from the ineffective response they are sending. They have credited me many of the short responses after I complained. However continued to send the short responses. They basically said they would send my suggestions to their Thumbtack Pro team. But if I don't like how they are running Thumbtack Pro, discontinue it and just do the basic option that deducts credits for every quote sent, which does not produce much business at all.

    View more
    profile pic of the author
    Verified Reviewer
    Original review: Aug. 19, 2017

    I opted for "pay per lead as you go" and they took a lump sum out of my card anyway. Then I realized that any viable leads were quoted within 3 minutes of my receiving them. When questioned, I was told they have an automated system for some areas enabling competitive companies to respond more quickly than anyone who is a real person could ever do. When I said I would be willing to use that automated system, they said it was not available to me. Does the phrase "discriminatory practices" mean anything to you Thumbtack? You are a scam. I want my money back.

    Verified Reviewer
    Original review: Aug. 15, 2017

    I joined Thumbtack as a business owner offering a service. I had to purchase points that would be used for my bids. Different bids require a different amount of points. I have never gotten a response from any bid and don't know if the person actually exists because the only information you get is a first name and last initial. My suspicion is these jobs do not exist and it's Thumbtack posting the jobs to collect money from people buying GN points to bid. You don't get your points back if you don't receive an answer.

    profile pic of the author
    Verified Reviewer
    Original review: Aug. 2, 2017

    I've contacted this company many times. They act like they can find experts in my area only to find out later in an email, no one is available in our area. I also experienced this company from the provider side. They offered one person to contact, when I contacted them they knew nothing about the services I provide. I don't know what this company is doing with the information I provided but I suspect that is all there after without being able to provide any potential professional. I couldn't even respond to Thumbtack because they have no email to or a link on their website.

    Verified Reviewer
    Original review: July 27, 2017

    Do not do business with this company they have you sign up and promise you credits but you get nothing!!! I was told I had to give them my credit card first??? No way! I was told I was going to get 10 credits to sign up??? What liars they are. So told me she was not going to give me nothing I had to pay first and I would get a discount... a discount??? What that is nothing free. What a waste of all my time. Priscilla is a very nasty phone rep who tells me once I ask to speak to a supervisor. She said "they are just going to tell you the same thing I told you". What??? Wow. I am not even a real customer yet. Don't waste your time. This is a fake site.

    profile pic of the author
    Verified Reviewer
    Original review: July 26, 2017

    I merged 2 accounts I had. In order to have reviews on my new page I asked clients and 1 recent to please leave a review. I called Thumbtack to say emails for reviews weren't working, and they took 3 of my reviews and plastered "offsite review". NO THEY ARE NOT OFFSITE REVIEWS, except they don't want to deal with the issue.

    Verified Buyer
    Original review: July 20, 2017

    Thumbtack's message system prevented linkup with the contractor. The contractor and I agreed on an afternoon for him to give me a quote. A couple hours before the time, I suggested that the contractor text me when he arrived or a bit before, since I am a bit deaf. The contractor got the message a couple hours AFTER he arrived. I did not hear him. He described our home, so I know he was here. A wasted afternoon for both of us, and a wasted opportunity.

    Verified Reviewer
    Original review: July 12, 2017

    Do Not Trust This Company. We hired a professional by using Thumbtack's website, which gave us "peace of mind" when it stated that they have a guarantee that protects the clients from damages caused by a professional hired on their website. Their website's set up is that for the client to believe that their professionals stand above the rest. That proved to be untrue in our case, when we hired a professional with fictitious recommendations and claims to have been in the handyman industry for many years.

    The work performed in our home by Thumbtack's service member, left us with having to redo everything he was hired to do as he had no apparent craftsmanship in the installation of floors or bathroom vanities. He butchered the back of our vanity and hammered floors down that only required to be clicked in place. All the floor seal snaps were hammered and broken, which allowed water to penetrate floors. We followed every single step required by Thumbtack to show evidence and proof of incurred damages. This included receipts, cashed checks by the pro and pictures. We understood that their guarantee policy is to only cover for damages in the case that the professional does not reimburse the client. Our hired professional refused to accept any responsibility for his negligence that caused the damages. This dispute has now taken five solid months of numerous emails.

    When we all finally came to an agreement of payment to be made to us using the Thumbtack's Guarantee to cover our damages, it went back to more emails, yet requesting more proof and evidence of things they had already reviewed. The latest request from Thumbtack was for us to provide them with the telephone number of the person that helped us remove the damages caused, so that we could get the work redone. This is after Thumbtack had already accepted our receipts for Lowe's, Home Depot and hand written receipt of damages removal and the copy of the bank cashed check that was given to the person that did this small removal job.

    This request to obtain a phone number to call and confirm the work done was just unacceptable to us (very disrespectful) and it seemed as a way to keep prolonging a payout. Please stay away from this company's "guarantee" facade and do read the small print that prohibits you from filing any type of class action suit. Basically if anything goes wrong with your project, you lose.

    View more
    Original review: July 8, 2017

    Mr. Trevino of Dominion General Construction and son did a painting job for me. He showed up as he said he would. He was even willing to run errands to Home Depot to purchase more needed supplies to get the job done and he did do this. Good job Mr. Trevino and Son! My family really appreciates your hard work and dedication to get the job done.

    Original review: July 3, 2017

    I have never been more disappointed with a company than Thumbtack. They force you to buy $25 worth of credits to participate and explain their advertise their "refund" policy as giving you any credits back if the receiver does not review your quote in 48 hours. Nothing about refunding the actual money is advertised anywhere! Want to ask customer service for help? They will cite you provision from a long document and inform you why they cannot help. Then ask over and over again if they can help. Poor customer service, poor company. Don't waste your time or money.

    Verified Reviewer
    Original review: June 29, 2017

    "Marketplace Integrity Team" is another whopper and "professional". We received a terrible paint job on a small section of new drywall at floor level, even after we agreed to $300 and had to pay $500 to get them to finish the job. Then the color was wrong. All the way to the ceiling. And on the adjacent wall. Their "Marketplace Integrity Team" representative explained to me how the work is not in fact guaranteed at all. Instead, it says they agree to accept liability for damages they cause outside of the scope of the work they're hired to do. What they're really saying is they have liability insurance.

    Somehow the Better Business Bureau accepted this being characterized as a guarantee in Feb 2017. Shame on them too. Our complaint was escalated to Lindsay, a "Marketplace Integrity Team" manager, who displayed no integrity at all in trying to convince me we hadn't been damaged. She assured me they would have covered damage if there had been paint left on the carpet, but when I asked how a damaged carpet differed from two damaged walls all the way to the ceiling which now have to be repainted, she had no explanation other than I was too dim to understand. This company isn't worth wasting your time on. They give you a false illusion that contractors are vetted and that they protect you if there's a problem. You would most certainly have better success trying out a new unknown contractor and paying him only upon successful completion of the job.

    View more
    Original review: June 27, 2017

    I was using Thumbtack to generate leads and elected to use the "pay as you go" option instead of the "reload billing" option. I called Thumbtack customer service and requested they turn off the reload function and was told twice (2 separate times) that it was off. Yesterday I checked my credit card and saw a billing for $848.00 from Thumbtack, when I called to figure out what happened we were told that their system automatically defaults to the "reload" function unless it is disabled in settings. The customer service rep said that they (Thumbtack) didn't execute the request properly (admitting that it was their fault), however they would not be able to refund the charge.

    It's an unscrupulous business practice to make a systematic error, and then do nothing to resolve the issue or refund the charge. We recorded the phone conversation with the representative where there was an absolute admittance of error on their part - and then I ask myself, if the employees can't figure out the Thumbtack billing system how can the end user truly protect themselves. The reason why we recorded the conversation was in an effort to prove to the credit card company that their charge was erroneous, but also to use it as evidence in small claims court.

    View more
    profile pic of the author
    Verified Reviewer
    Original review: June 23, 2017

    I am a Thumbtack pro and have been for almost 2 years. I have watched them raise their pricing to quote projects, with explanations like they raise the rate for the area you quote in based upon the number of quotes that are requested from that area. This is just not true. I have two company profiles, and received the same request for quote for both of them. One had a lower quote price than the other. They charge by how much business the pro does with them, obviously. This is unfair business practice, and should be dealt with severely.

    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: June 23, 2017

    Thumbtack appears to be a scam to me. I responded to several quote request, trying different quotes and never got a response. As far as I am concerned, the quote request are fake! I have 28 years experience in starting and running business and signed on as a business consultant. The majority of requests are unrealistic and they all appear to have the same exact responses to the quote request. The potential customers should at the very least be made to have contact with those of us providing quotes before it can be considered a qualified lead or if someone gets the job, the rest should get their credits back. When you pay for a lead, 4 others are also paying DumbTack for the lead.

    These ** don't deserve to be paid 5 times for "providing" leads! What a bunch of ** and what a dumb ass I feel like for falling for it. I was very skeptical at first and I did not realize the first time I sent a quote that I paid half my credits just to respond to a lead that was probably not even a real person. I even went to the point of calling that person out and still didn't get a response. You know how people are today, call them out and their liberal ** will fire back. It was not professional, I know, but I wanted to be sure that I was just being defrauded of my money and sure enough, I am sure I was. Why creepy, little geeky pricks can create an app like this and rob the world blind ought to be a crime. The way the world works these days just sickens me. Good luck to you all. Don't waste your time on CrapTack.

    View more
    Verified Reviewer
    Original review: June 22, 2017

    Do not use this service!! I am a professional caterer and have been using this service for over a year and have nothing but stellar reviews. Had a dispute with one of my customers who made up a bunch of lies and Thumbtack deactivated my account without investigation.

    Original review: June 19, 2017

    They went in and made unauthorized transactions. They claim they are allow to use our credit card information the way they see fit. They are thieves and we are taking them to court. They stole over $1250 from us.

    Verified Reviewer
    Original review: May 17, 2017

    Thumbtack has referred me cheater called Jaun ** as a personal Trainer. However I was very determined to loose weight. Sometimes your credit card is charged more than what you expect (Lot of hidden charges), Charges late payment fees for no reason, double charges. The cancellation process is very complicated and tedious. The Agreement never ends, I had to pay 271 dollars as cancellation charge even after two months Notice period. Almost spent 1000 dollars in order to quit. He is too greedy and I felt like I am in a trap. For sure it's a trap. He does not act on what he speaks, I would rather advise to go for someone whose is transparent, honest, professional and trustworthy. I had a very bad experience. All the reviewers with rating 5 stars one day will definitely realize/understand how bad, Painful and humiliating experience it would be when they decide to quit.

    Original review: May 15, 2017

    I'm an experienced carpenter having worked in this trade for over thirty years. I got tired of working for other people and opened my own business. I think Thumbtack is more geared toward the "Handyman". I'm not a handyman, I am a professional carpenter. It's an insult to me when they send me jobs to unclog someone's toilet. Don't get me wrong handymen have their place, but I don't work for handyman wages and some customers don't understand why. Some customers don't need a carpenter, and the job could go to an honest handyman who could solve their problem.

    Thumbtack expert review by Joseph Truini

    Thumbtack is a website that connects homeowners with service providers in their local area. This online company offers more than 200,000 active professionals available in all 50 U.S. states.

    • Customized quotes: Homeowners can provide specific information about services they need and receive customized quotes from a range of professionals.
    • Customer reviews: The site compiles customer reviews so you know you’re hiring someone who’s experienced, trusted and reputable.
    • Fast hiring: Customers can hire a bath-remodeling professional with the click of a button once they have received quotes. Simply type into the search box what you need—bath remodel, bath tiling, bath vent fan installation, etc.—then follow a few simple prompts to receive a list of local contractors.
    • Photos and videos: Service providers offer videos and photographs of their past projects so customers can see the workmanship firsthand.
    • Messaging options: Thumbtack offers customers and professionals several communication options, including online messaging and direct phone communication to arrange the details of a project.
    • Best for: Thumbtack is best for people who need help finding professionals for an affordable bath-remodeling project.
    Profile picture of Joseph Truini
    Joseph Truini

    Home Improvement Contributing Editor

    Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.

    Thumbtack Company Information

    Company Name:
    Thumbtack
    Year Founded:
    2009
    Address:
    360 9th Avenue
    City:
    San Francisco
    State/Province:
    CA
    Postal Code:
    94103
    Country:
    United States
    Phone:
    (800) 343-1710
    Website:
    www.thumbtack.com