Thumbtack Reviews

We had an above ground pool that needed to be installed where a previous one had been. I contacted Thumbtack to inquire support. My responses were immediate, getting 5 interested messages from contractors. We chose to go with MCI Construction LLC. Iskander, (owner) came out to view the job and then promptly gave us a bid. He is knowledgeable, conscientious, clever, and a master of many small and large projects throughout Oregon/Washington. We were so pleased with the work he and his stepdad, Juan, did for our pool that we had them build a deck to access the pool. Both are artists in their trade. We will definitely call on MCI for future projects!

I used Thumbtack for a new concrete drive. Special Concrete were very professional and awesome. The price to have it done was reasonable. It was finished in less than a week. Great job Special Concrete. I will be using them for future jobs. Thank you

I contacted Kuts, LLC to replace a faucet and the connectors for a laundry sink. Yurii ** was the handyman that came over to replace the faucet. It was exceptional! He was very communicative ahead of time, was perfectly on time and relaxed the faucet expertly. The space is not so big under the laundry sink and this man did an amazing job and he triple checked to ensure everything was working properly before departing. He was polite, professional and very good pricing. I am holding onto his number for any other issues I have as he was efficient and cleaned up everything before departing. I will gladly share his name with neighbors looking for someone to do this type of work. So glad I found you on Thumbtack Mr. Kuts, LLC

I’ve used Thumbtack several times for projects around my home and have had a great experience. The platform makes it easy to find local professionals, compare options, read reviews, and get quotes quickly. I’ve hired pros for everything from home repairs to larger projects, and the process has consistently saved me time compared to searching on my own.

I am very pleased with the referral I received through this company. I needed various remodeling jobs at my home and had Gabe Clinton Co. referred to me. He responded quickly when I left a message wanting to receive a bid on some remodeling work. Gabe set an appointment time and came out on time reviewed the work I wanted done and gave me a quote. He seemed kind and honest so after reviewing his estimate he gave me I hired him for a job. He was punctual and the quality of work was very good. I was completely satisfied with the work he did. I would highly recommend Gabe Clinton.

This is a horrible company. They won’t stop bugging me. I’ve asked them many times to stop leave me alone. Do not do business with them.

This review is in reference to W&DD contracting. Firstly, Thumbtack does not vet their vendors because if they did W&DD would not have been on the website. This vendor destroyed the crown molding they were to install. They initially measured incorrectly for the amount of material required for the install. The pieces that were installed need to be taken down and replaced. Another expense. The molding was painted before installing which incurred more expense. The incorrect measurements cost me more material and freight. I’ve been advised it will cost an additional $2500.00 to correctly install the molding.

They charge you for leads outside your service area then refuse to refund. There is no recourse for errors on their part.

My experience with the Thumbtack Guarantee was disappointing and far less protective than advertised. I submitted extensive documentation after a contractor hired through the platform left my project incomplete and caused major damage. Even though I followed every instruction, the requirements kept changing — new conditions appeared only after I had already provided what was requested, and deadlines shifted without warning. Thumbtack later rejected my property‑damage claim, saying it was past a 14‑day deadline that was never disclosed to me. This was especially concerning because just two days earlier, they were still asking me for additional repair estimates.

I cannot recommend Thumbtack Pro based on my experience. I signed up hoping to grow my handyman business, but I spent money on leads and never received a single job. While I understand there is no guarantee of being hired, I found the platform confusing and difficult to manage, especially when it came to understanding how charges and leads worked.

I had just joined Thumbtack a few days ago and as I'm reading all these reviews from contractors I would have to totally agree that this is not a good platform for my business. It seems to be just a bunch of fake leads that don't respond to your initial customer contact and then you are charged $60-$70 dollars for reaching out to the customer request. Maybe there are a few real customers but I certainly didn't hear back from a single real customer. Seemed quite obvious that I had been scammed.. I deleted my account and will take my business elsewhere.. I do not recommend this platform to any Contractor, sorry.

I recently hired a cleaning service (rated 5 stars) through Thumbtack for a deep clean and they left the job incomplete. When I expressed a desire to discuss expectations, the vendor instantly deleted their account and texted me from a random number pretending it was a "glitch." I reached out to Thumbtack’s trust and safety team to help find a resolution. Turns out, when a vendor deactivates their account, you can't leave a public review anymore, and Thumbtack doesn’t pursue the matter any further. In my case, the vendor refused to mediation via the platform and started harassing me via text and email. At the end of the day, Thumbtack is effectively a scam that drives up prices for both consumers and vendors while offering zero protection or accountability. Skip the middleman and find your vendors elsewhere!

I wouldn't recommend Thumbtack to my worst enemy. They steal money from you. Try Homeaglow instead.

We started using Thumbtack 8 years ago and it was great. Leads were about $6-$8 and as a one person electrical com, I was able to start a good base of customers. Now leads are running around $40-$50, even for a $75 service call. It is awful. I would use any other lead service. Their customer service is very responsive, but they normally cannot do anything about it. As a small business handyman or service person you will pay more in leads to Thumbtack than you will make on jobs.

My experience with the Thumbtack Guarantee has left me seriously questioning what protection it actually provides to customers. I submitted a claim after a project arranged through Thumbtack was left incomplete and required substantial corrective work. Throughout the process, I provided extensive documentation, including the original contract, proof of payment, photographs, correspondence, receipts, and independent estimates.

I was a plumbing contractor for Thumbtack and it has been a horrible experiment. Lead quality is horrible. No customer service. No manager to speak with. They want you to beg for refund by email. They give bad leads. I get a lead for 79. The job pays 50. The point system is a joke. My points haven't added up correctly since I first became a platinum badge member, which is probably why I haven't been getting as many customer responses. I call. Ask for help and the lady named Cat can't do anything but make reports that never get answered. Very disappointed. I figured thumbtack would provide the same level of service I do as a company owner.

We contacted CJ Legacy fencing company through Thumbtack and we gave a deposit for services to be rendered and now CJ Legacy fencing is refusing to return our money we have tried multiple times to contact this gentleman and he refuses to return our messages or our phone calls.

You pay for leads before you get the job!!! Other people are trying to get the same job you are so they are getting money from you plus the other people waiting for the customer to pick who they want for the job. You pay 53.00 so does everyone else almost like bidding for it. So say there are 5 other people that's 53.00 from you and 53.00 from the other people that's 318.00 they have made off of the one customer looking for a clean. You don't get your money back if they don't pick you!!!! I lost 138.00 in one day my first day on the platform. Please don't use Thumbtack. They should be ashamed!!! Since then I've deleted my account now trying to get my bank to refund me since thumbtack won't.

This service is horrible. They will charge you when ever they want, even if you do not reply to a customer and getting a refund is almost impossible. They will put you on hold for 30 minutes only to hang up on you when inquiring about a refund. Also, most customers on here only use the lowest bidder, so if that is who you are looking for, it might work out.

They let customers write bad reviews just because you declined a job.

These guys are big scammers, STAY AWAY., I register with them, they asked me to put my debit card information "for customer direct deposit." The minute I put my card info, I was charged $208, 2 days later I checked my bank account. I found out they’ve charged me 3 times after that, each time $225, I tried to call or leave note but AI answers, I had to canceled my card and call my Bank. I also found out they tried to charge me another 3 time but the charges got declined, without even open their app,

They do not provide any service. I bought a ceiling fan from Lowe's. The install came from Thumbtack. It's now 4 weeks later and has that fan been installed? Absolutely not. Maybe by next winter I will have a ceiling fan in my bedroom.

Total scam. We bought a garbage disposal at Lowe’s that was to be installed by Thumbtack. They scheduled twice and canceled twice and they could not find anyone in the area to perform the job. There are hundreds of plumbers in the quad cities. Save your sanity and do it yourself.

I have heard about this site for quite awhile, this morning I went on the website, found a contractor I thought was a good fit, I filled out all the information that was asked for and then I received an email telling me this. "You’re off to a great start. Here's what's next: Thumbtack Instyvis will get back to you soon." NO ONE EVER GOT BACK TO ME, VERY DISSAPPOINTED

Beware!! Read the other reviews. Customer service is horrible. They have refused to honor a new customer $50 off promo. They've agreed that I should have received it but won't refund me the promo amount because of technical issue they refuse to fix. When reaching out to customer service they are unable to help and seem to deliberately obfuscate and ignore.

I suggest people not use Thumbtack with the experience I just had, June 19, 2026. Ashcraft Tech a firm in Denver, Colorado that does Home Entertainment installs and breakdowns. I had this firm do a breakdown of the $60,000 to $75,000 Audio/Visual equipment to move to a new home in Centennial, Colorado, was done on June 19, 2026 and new install on June 22, 2026. Team was to state install after 11:30 and go to later afternoon. Two young people showed up at 12:30 and could not do any of the work and had to call the owner for support. Jordan Ashcraft showed up, angry and mad, why I don't know, I was told by his helpers the work on the reinstall since they did not know who the equipment was to be put together.

Charged for so many non lead that did not match my profile or availability. They have generated response message not able to talk to no one verbally. After setting up ya profile they block your number. When calling from another number not on file they hang up. I have sent email after email including pictures where the customer says they have hired someone else. Or just browsing we are still changed. They make it their business to get at least $50 out of you account rather you do a job or not. I'm starting to believe they are make fake job postings. Imma just save all my screenshots and emails and await on a lawsuit to get started. “” They have to be breaking some law. Please take a deeper look into this company. They scamming their good quality worker if it wasn’t for me getting a customer that tip big here and there I wouldn’t even deal with this company. Please let me know if other cleaning agencies that has a person to talk to about resolution conflict.

I hired a "pro" to do my pavers and the cement cracked after 3 days. The guy was rude and belligerent when I followed up with him. I contacted Thumbtack and they pretend to care and help but are useless and don't support their customers at all. A terrible experience.

Hatfield Home is just about the best I could have hired for installing my gazebo. Sean and his buddy worked hard in this heat to finish the job in I feel record time. You can’t go wrong in hiring this company. Thank Sean.

I've canceled my Thumbtack services twice on my app and they still continue to send me leads and charge me $51 per lead. I tried to reach out to customer service and they hung up on me

Terrible customer service and they send fake leads that never actually turn into a real job.

If I could leave 0 stars I would!! Never heard of Thumbtack until today when a foreign person from Parkersburg, WV, 1-681-588-5379, kept calling me. Leave people alone!!

The business (Thumbtack) originally charged me if I authorized a potential business lead to be someone I wanted to respond to. Which was fine. I authorized my first lead, however it was an incoherent request and I requested they refund the lead amount of $57 via an online message which they adhered to. However in the following week, they charged me for an additional 3 leads at $57+ each that I did not authorize. These were leads were never asked or authorized by me to receive like the first one was.

Thought Thumbtack vetted their contractors, but all they do is just take money from whoever is willing to be on their app. I got a contractor that had no idea what he was doing. I stopped him mid-project because the plumbing is not what I wanted. Thumbtack suggested we go through arbitration. I had never been through something like that and did not realize how much it would limit me after a decision was made. The arbitrator made me only focus on the contract and not the workmanship because we were limited on time. He sided with the contractor even after the contractor yelled out at the end that he wrote the contract to benefit himself. Which I have a recording of. I am now finding out that the work is not passing inspection. So after paying the contractor 36K, everything is having to be torn down.

DRAINED MY BANK ACCOUNT. "Leads" charged and deducted jobs I have nothing to do with. AND THEY NEVER STOP TRYING. Scam.

Warning to other pros: "deactivated" did not stop the billing. If you're a service pro thinking about leaving Thumbtack, document everything. I requested deactivation and data deletion, and support confirmed it in writing - profile deactivated, visibility paused, "no further leads will be generated, and no additional charges will be made."

I want everyone to see the evidence. I paid a lot of money to have my front two flower beds and backyard done. The pro charged me a total of $1,920.00 (including tips), and now he wants me to pay an extra $600 just to plant grass seeds in a samll part of back yard for a small, single-family house in Long Island,. I have blocked him on my phone. The worst part is that I want Thumbtack to delete the 5-star rating I gave this pro before seeing the final results, but nothing has happened yet! Look what the letter what I write to Thumbtack: Business Name: DiPalo Handy Man & Garage DoorsCategory: Handyman. This professional was hired to remove roots from my yard. Instead of removing them, his worker simply cut a small section and covered the rest of the large roots with soil to hide them.

My experience with thumbtack has been disappointing. They have been a major burden to my bottom line. The leads they give you are price shopping amongst 4 other similar companies. I often get request for services that I do not offer. When I request a refund, Thumbtack claims that it falls out of their criteria. How convenient.

They will take money out of your account and constantly retr. Even if you don’t respond to jobs or get work they will still charge you as if you’re making money. It’s not legit.

Thumbtack used to be somewhat ok. They now have a new process that no longer shows the customer's phone number. This is bad business. They also offer the customer up to 4-5 additional Pros where everyone is charged regardless of if the customer hires. I’ve spent $190 on leads this week and no work to show for it. I have over 260 five star reviews, a Top pro and each year gets worse with Thumbtack. Looking into increasing my Google and facebook presence.. I suggest you do the same.. At this time I cannot recommend thumbtack.