Thumbtack Reviews

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About Thumbtack

Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. Thumbtack helps you compare options, read reviews and see pricing. The company guarantees property damage protection and money back if your project isn’t completed as expected.

What is Thumbtack?

When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. Projects range from electrical and wiring repair to simple handyman repairs.

Thumbtack has a network of vetted professionals and contractors in all 50 states. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. Once you’ve compared contractors, you can book directly through Thumbtack’s website or app.

How does Thumbtack work?

Thumbtack is free to use once you sign up. To start, you type in what service you’re looking for and your area code. Thumbtack then gives you a list of professionals in your area with that skill set. Some also list their costs, or you can call for specific pricing. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods.

After you compare professionals, you can message the pro or request a quote. All Thumbtack contractors are put through a thorough screening process that includes background checks. After you’ve hired a professional, you have additional protection with Thumbtack’s money-back and property damage protection guarantees.

Thumbtack does offer an upgraded Plus membership for $49 per year. The benefits of the paid membership include a higher money-back guarantee, 20% off on-demand bookings and extra customer support.

Thumbtack services

Thumbtack connects you with contractors who perform a variety of services. Popular services include:

  • House cleaning
  • Local moving (under 50 miles)
  • Fence and gate installation
  • Handyman services
  • Electrical and wiring repair
  • Appliance repair or maintenance
  • Full-service lawn care
  • Dog training
  • Massage therapy
  • Interior painting
  • TV mounting
  • Central air conditioning repair or maintenance
  • Wedding and event photography
  • Furniture assembly
  • Wedding officiants
  • Swimming pool cleaning and maintenance

Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area.

Thumbtack prices

Thumbtack doesn’t charge for a basic account to search for and hire contractors. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings.

Contractor pricing varies based on the service and your location. Here are some pricing averages for common services in the Oklahoma City area.

Thumbtack FAQ

Where is Thumbtack available?

Thumbtack is available in all 50 states.

How does Thumbtack membership work?

The Thumbtack Plus membership is $49 per year at the time of publishing. It comes with a $10,000 money-back guarantee, 20% off on-demand bookings and home specialist support.

Who owns Thumbtack?

Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. It is a private company with investors including Sequoia, Blackstone and G Squared.

Is Thumbtack safe?

Thumbtack vets contractors who appear on its site. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks.

Is Thumbtack legit?

Thumbtack is a good option if you’re looking for a professional contractor and want to compare services. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. Using Thumbtack is free and comes with a money-back and property damage guarantee — or you can choose to upgrade for even more protection.

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Thumbtack Reviews

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    Page 1 Reviews 0 - 5
    Customer ServicePriceStaffTimeliness

    Reviewed Feb. 28, 2026

    I was in need of someone trustworthy to clean a relative's apartment that is located 2 hours away from where I live (and within a private home). I've never used an app to find a professional before and I was super nervous about filling out the request form. Once I did, I got an immediate response from Delma from Souza Cleanings. She couldn't have been more wonderful! She was willing to start the job as soon as I was ready, she took her own time to go and look at the space prior to the quote, and let me tell you.. This was not an easy job. I'm still amazed by how she managed to get the entire job done in one day and it was beyond perfect! She even folded the towels in a decorative pattern! I can't recommend Delma highly enough. I plan to share her contact information with relatives who live in the area. Thank you Thumbtack for helping to put me in touch with this lovely woman!

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    CoveragePriceStaffRates

    Reviewed Dec. 23, 2025

    I hire Syan Builders to paint the inside of my house and remove the popcorn ceiling. They were courtesy and very professional. They covered all the floors and windows, they patched up all the holes. They removed the popcorn and then texture the ceiling so it blended with the walls. Everything was painted very very well and they even painted my garage. They cleaned up and removed everything inside and out. The price was the very best part. Their price was lower than three other companies that gave me an estimate which was only for painting and the removal of the popcorn ceiling. I highly recommend them for any job. T. **

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      TechPunctuality & Speed

      Reviewed Dec. 15, 2025

      I was looking for a muralist to paint something beautiful on a couple of walls in a small, nondescript room. I found Jeanine (ARTrageous Art) through Thumbtack. I perused through her work and liked what I saw. She came over to assess the room. I conveyed to her my ideas of what I wanted—trees, leaves, and a few birds sprinkled around. I added that it must be sophisticated, lovely, soft, and soothing to the eyes. She understood my vision and said, “I got you!” After she added a couple of her ideas, I knew I had the right person for the job.

      A few days later, Jeanine painted my walls. When I saw her wondrous creation, my jaw dropped. I’m telling you, no one on this earth could’ve done a better job! The mural far, FAR exceeded my expectations. It was as I wanted: classy and subtle. Now that the mural adorns the room, it’s now charming and inviting! It’s my oasis from the world. Jeanine is quite a masterful artist. She’s a consummate perfectionist. Her work will bring beauty into your world. And I will keep her in my contacts forever.

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      PricePunctuality & SpeedRates

      Reviewed Aug. 3, 2025

      We had several bids for our recent horse pasture fence project. This was a fairly large job/project. After reviewing all these bids we went with "NICE VIEW FENCE". First, they were quick to come and examine the fence project. They were within the average wait time for starting. They were priced better than all the other bids. Nice View Fence did a super nice, quality job. This was a lot of work, and they even removed the old fence and hauled it away. Their work is of definite quality. They did everything properly, no cheap shortcuts. We have some more work coming up for another couple of fence projects, and we will look nowhere else than Nice View Fence.

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      Thumbtack
      Response from Thumbtack

      Thank you for sharing such a wonderful experience with your Thumbtack pro, Dean! We are so grateful to hear it went smoothly and that the work was quality. We can't wait to help you out with your next project!

      Verified purchase
      Staff

      Reviewed May 21, 2025

      I was immediately contacted by Shawn from SpeedDot360 regarding an inquiry about a business logo for our small business. I submitted my logo that I was working on for about two weeks, and was completely stuck on finding the appropriate font for my logo. I had the liberty of speaking to Shawn about the logo and the font issues. He advised that within 24 hours he would provide four samples of the logo with similar fonts. Shawn came through and within 24 hours or less he provided said same. We provided feedback at his request and asked for minor changes to the logo. Again, he provided a finalized logo to which my husband and I were completely fond of.

      In addition, he suggested that we applied to trademark our logo to protect ourselves and our business. We agreed to apply and he assisted with that process as well. Shawn was extremely knowledgeable, intelligent, and patient to our needs. I encourage all small and large business owners to seriously consider conducting business with SpeedDot360, specifically Shawn as he is extremely passionate about his work. We look forward to doing business with him in the near future. Thank you Shawn, From: Tap Rack & BBQ.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed March 31, 2026

      A request for a piano tuner was very quickly answered by Miguel McKenzie of McKenzie Piano Tuning. My initial questions were answered on the phone, and an appointment was made Miguel was prompt, professional and friendly. I peppered him with questions about the piano itself and the process of tuning it. He patiently answered and is obviously conscientious and thoroughly knowledgeable about his craft. Additionally, I felt perfectly comfortable leaving him alone in the house. A totally positive experience.

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      Price

      Reviewed March 30, 2026

      Good app with a lot of leads. That's about it for positives. Negatives are they are wayyyy too expensive!!!! I have a cleaning company. I have $17.50 of cost in supplies every cleaning, plus labor, plus fuel cost to get to the customer, plus an exorbitantly high lead costs which can approach $50/ 3/2 house. Crazy. Normally a 3/2 would be quoted around $140. Add in the cost of the lead and the quote can easily reach over $200 which very few people want to pay that much for a 3/2 clean. They are increasing my cost nearly 43%. This can only go a few ways in the long run, they either run all their pros out of business or pros stop using them. Either way Thumbtack is cooked long run.

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      Customer ServiceContract & TermsTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

      Reviewed March 30, 2026

      I needed a deep cleaning for my house. I sent in a request to Thumbtack, they gave me names of pros in my area. I contacted 4 of their leads, 3 came out & did a walk through, and gave me a bid for the job. I went through Thumbtacks list, and only picked housecleaners whose ad also stated they were pet friendly. I picked one who told me it was going to take her 5 days, and she would charge me $1500 for a deep clean. On the form, it says to check what you want cleaned so I checked the boxes.

      I hired one woman who said 5 days to complete the deep clean. She showed up last Sat at 9 AM, even though she was scheduled for the afternoon. She asked if she could come at 9 AM because the other job they were supposed to do that Sat wasn't ready yet. Anyway. She is the only one who spoke English in her crew. When I went to check on how things were going, one of the woman had thrown out a rosary, some other items and was going to just put them in the trash. I tried to stop her, from doing this, but I don't speak Spanish, and she didn't speak English. I started seeing things she was tossing away, and had her pull them out of the trash and put aside. As she was taking the items out, she was then immediately putting them back into the trash. It was like a compulsion with her. I tried using the ASL sign language for stop, she didn't understand. I am finding more and more things missing.

      One of the first things I noticed that she had tossed, was a rosary that was in an old purse. After I saw the things she was throwing out, I began looking for my pocket hose, and vacuum and other items. I didn't see them. So I asked, where they were. They finally found them, but in an email on Monday, they chastised me because the box was unopen so how did they know what they were looking for. Which is a good question, but, I had told them the size of the box, where it had been located in my kitchen and that it was unopened. The shark robot was also unopened, but at least it says shark on the box. So they were looking for unopened boxes.

      Her crew quit her on Saturday, and then she talked them into coming back on Sunday, to finish the job, well it isn't finished at all, I have some photos of the work and will add. They moved a heavy pool table against the wall on Saturday, after I had told them that I use that as a barrier so my dog doesn't run into the kitchen and make a mess, but it was moved. So Sunday, they moved it back. They never were suppose to move it in the first place, they were supposed to clean the floor, which is cement, because I haven't finished tiling the living room.

      I paid her, the $1500 with a check, she wanted me to use Zelle, but I didn't have an account set up yet. I set one up to pay her, but they would only allow me to pay $1,000.00, and that had to be verified because I have never used it before. I was put on hold, and she and her crew wanted to leave, so I wrote a check for the full amount and told her she could cash it at the credit union where I bank. The CU called me to verify if I wrote the check, and she was paid. I later texted her on my cell phone asking where my stuff was, and I began noticing things were missing. I have a pewter fairy with a crystal a friend gave me years ago, that I hang with my kitchen curtains so it catches the light. It was missing.

      A petrified piece of wood my mother gave to me and I used for a doorstop at my front door was also missing. They broke a lion plant stand my mother gave to me. Also missing a pair of Franciscan Desert Rose salt shakers. They threw out a collapsible laundry hamper I had just bought and was still in a clear plastic wrap. They threw out a mesh frypan spatter guard, that was in clear plastic and unopened. They threw out some ice cube trays I had recently bought because my ice maker is broken. They threw out fly swatters I had just bought from Amazon. And the one who was outside also threw my kitchen swag away. I had to get her to remove it from the trash bag. She wasn't happy about it at all. All they needed was to be washed and rehung in the kitchen window.

      I am still finding things missing. Like a nearly full bottle of Green Tea extract fat burner. I have 6 or 7 trash bags outside my house, which I have to go through to see what else is tossed out. A liter bottle of Malibu rum, which I did find outside near where they stacked the trash bags. I have a lot of decorative tins that I use for storage, like I have 2 that sit on my stove full of pasta, they threw those out. Stating they were in poor condition. I run them through my dishwasher to clean, and they look good as new. The chemicals she is talking about are my bottle of Fabuloso which I said they could use, my Oxiclean, some baking soda and bleach I use to clean up the area near the dog crate, there were not other chemicals.

      She was going to come back on April 3rd and finish the job, but I had to pay her for that day, because it was supposed to be a part of her 2x a month regular cleaning. We had decided on a bi-monthly cleaning schedule. She hadn't done the deep cleaning she bid on, so I don't think she would have completed the deep clean she had been paid for. She also said she'd come back and finish the deep clean job on April 3rd, but that she wouldn't work for me because I raised my voice at Claudia, who I was trying to stop, from throwing out my things like the curtains. I don't speak Spanish, and was having a difficult time trying to get Claudia to remove my things from the trash bags. As I said before, I tried using the American Sign Language sign for stop. She doesn't understand Sign Language, I don't speak Spanish to ask her to stop.

      They threw out my sprinklers that needed repair. Those sprinklers are quite pricey these days, and you can buy parts to repair them. So I eventually told her I was going to cut my losses and to forget about coming on April 3rd. Well today, I texted her and asked her to repay me for the 3 days she didn't work. She bid the job for 5 days, for $1500 and only worked 2 of those days, so I asked her to repay me $900 for the 3 days that she was supposed to clean and didn't clean.

      I still have to pay someone to finish the job, and my SSA check is only $1900 a month.

      I did get 4 estimates. Three of the estimates came from people who came to my house, and did a walk through and submitted or told me how much. I had another estimate for $1500, but the woman was going to throw everything out, and I didn't want my stuff just tossed out so I would have to buy new stuff, so I gave the job to Yoce. My house was very dusty, I am 76 and haven't been able to clean or do any heavy work at all. I use two walking canes and a rollator to get around. The fan over my dining room table was on and working. Now it doesn't work. So that going to cost me extra to have it repaired. I don't think she is licensed or bonded. and It I am not bilingual. I couldn't stop the girl from throwing my things away. I am sure I will find even more things they just threw away when I go through the bags. She scattered things into different corners, so now my supplements are in 4 different places.

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      TechSales & MarketingPrice

      Reviewed March 27, 2026

      You are a fraud and everybody contractor and customers need to bond together and put them not only out of business but criminal charges and lawsuits in every state. They are a scam. Let's get them out of business. They took thousands from my business.

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      Staff

      Reviewed March 24, 2026

      The painter did a top-notch job on our kitchen/ dining room. The walls needed a lot of repair and the finished product looks beautiful. He finished in one day and did an excellent job cleaning up.

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      Thumbtack Company Information

      Company Name:
      Thumbtack
      Year Founded:
      2009
      Address:
      360 9th Avenue
      City:
      San Francisco
      State/Province:
      CA
      Postal Code:
      94103
      Country:
      United States
      Website:
      www.thumbtack.com