1.6/5 (121 reviews)

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Overall Rating1.6 out of 5
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About Thumbtack

Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. Thumbtack helps you compare options, read reviews and see pricing. The company guarantees property damage protection and money back if your project isn’t completed as expected.

What is Thumbtack?

When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. Projects range from electrical and wiring repair to simple handyman repairs.

Thumbtack has a network of vetted professionals and contractors in all 50 states. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. Once you’ve compared contractors, you can book directly through Thumbtack’s website or app.

How does Thumbtack work?

Thumbtack is free to use once you sign up. To start, you type in what service you’re looking for and your area code. Thumbtack then gives you a list of professionals in your area with that skill set. Some also list their costs, or you can call for specific pricing. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods.

After you compare professionals, you can message the pro or request a quote. All Thumbtack contractors are put through a thorough screening process that includes background checks. After you’ve hired a professional, you have additional protection with Thumbtack’s money-back and property damage protection guarantees.

Thumbtack does offer an upgraded Plus membership for $49 per year. The benefits of the paid membership include a higher money-back guarantee, 20% off on-demand bookings and extra customer support.

Thumbtack services

Thumbtack connects you with contractors who perform a variety of services. Popular services include:

  • House cleaning
  • Local moving (under 50 miles)
  • Fence and gate installation
  • Handyman services
  • Electrical and wiring repair
  • Appliance repair or maintenance
  • Full-service lawn care
  • Dog training
  • Massage therapy
  • Interior painting
  • TV mounting
  • Central air conditioning repair or maintenance
  • Wedding and event photography
  • Furniture assembly
  • Wedding officiants
  • Swimming pool cleaning and maintenance

Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area.

Thumbtack prices

Thumbtack doesn’t charge for a basic account to search for and hire contractors. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings.

Contractor pricing varies based on the service and your location. Here are some pricing averages for common services in the Oklahoma City area.

ServicePrice range or average
House cleaning $97 average per clean
Local moving $80 to $100 per hour
Handyman services $34 to $65 per hour
Full-service lawn $34 average per project
Furniture assembly $52 per project

Thumbtack FAQ

Where is Thumbtack available?

Thumbtack is available in all 50 states.

How does Thumbtack membership work?

The Thumbtack Plus membership is $49 per year at the time of publishing. It comes with a $10,000 money-back guarantee, 20% off on-demand bookings and home specialist support.

Who owns Thumbtack?

Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. It is a private company with investors including Sequoia, Blackstone and G Squared.

Is Thumbtack safe?

Thumbtack vets contractors who appear on its site. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks.

Is Thumbtack legit?

Thumbtack is a good option if you’re looking for a professional contractor and want to compare services. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. Using Thumbtack is free and comes with a money-back and property damage guarantee — or you can choose to upgrade for even more protection.

Thumbtack Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 24, 2023

The team at Thumbtack never answered my specific topic related queries, all they send is links to go over. I posted an issue on the reviews that older ones are getting deleted when the new ones came in and they are not even replying to the point and always sends out links for me to go over. Worst customer service.

2 people found this review helpful
Verified Reviewer
Original review: May 17, 2023

Wade was very easy to communicate with, was very reliable and professional. I will use him again and highly recommend him. I set the details up with Wade and he worked it out perfectly with my friend and son. He did it in a timely manner.

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    Verified Reviewer
    Original review: May 15, 2023

    This is truly a warning to anyone who would think of using their site. Customer Service is non-existent; the "Pros" are not credible; not licensed and Josue ** of Medford, OR stole close to $2,000.00 from me and the company refused to do anything. They completely ignored all facts and documents. It was the worst experience of my life with any company. I will now be filing a civil action. AGAIN -- DO NOT HIRE FROM THIS COMPANY!!!!

    11 people found this review helpful
    Verified Reviewer
    Original review: May 9, 2023

    If I could rate it ZERO stars I would. I joined Thumbtack as a Pro. After 3 leads it was radio silence. It's nearly impossible to get a hold of customer service and after months of petitioning for a refund I was still left disappointed and empty handed. STAY AWAY!

    8 people found this review helpful
    Verified Reviewer
    Original review: May 8, 2023

    Steer clear of this. They will take all of your money and ZERO customer service support. I reached out and tried and they didn't care at all. They charged me $46 for reaching out to an opportunity. The client ghosted, which isn't surprising. They likely charged everyone who applied. When I contacted CS about it, they lied and said they would refund it as a one-time courtesy but then they put it as a STORE CREDIT. Their policy states that within 10 days those refunds can be sent back to original payment, but they refused. Scam, scam, scam. Stay away!

    7 people found this review helpful
    Verified Reviewer
    Original review: May 7, 2023

    We hired the workmen for many projects on the new 3 family house we purchased for our family to live in. They recommended a non licensed contractor for our roof. He gave a quote $16,000. Rec $8000 upfront the bal on completion, charged 1800 per day for workmen and then still wanted the balance of $8000 we refused. He never completed the job leaving the roof exposed.

    3 people found this review helpful
    Verified Reviewer
    Original review: May 2, 2023

    Hired a mover through Thumbtack based on stellar 5-star reviews. The movers were awful! Were late, rough with furniture, broke furniture, overcharged! Because of such a discrepancy in how awful they were and the reviews were all good, I will never trust Thumbtack again.

    3 people found this review helpful
    Verified Reviewer
    Original review: April 30, 2023

    I asked before the service for a discount, veteran, senior and/or AARP, got $ 0. I asked for an estimate it was $ 200- $ 225. Then they added exorbitant increase for parts, a 5.0% fee for using taking my credit card (Undisclosed) instead of cash. Then I was presented with a $ 450 bill. Watch out for these guys, I tried to get an honest quote and got a “bait and switch” instead.

    4 people found this review helpful
    Verified Reviewer
    Original review: April 26, 2023

    I was a power pro, top rated for 2 years. Had hundreds invested in credits to get leads. Then one day I was banned. No explanation, no reasons, just chopped. So I began the many year long waste of time trying to contact a human for support or any explanation at all. I finally had a long text convo with some dude named Mark who was able to ask the trust and safety team why I was banned. Their answer was “we cannot disclose this for our own security reasons” …what does that even mean? So to this day I still have no idea what I did wrong and they stole all the credits I had. Total dystopian corporate nightmare.

    4 people found this review helpful
    Verified Reviewer
    Original review: April 26, 2023

    I have used Thumbtack for years, but recently had my first pro problem. I pre-paid through the website, then, the pro stopped responding attempts to schedule service. The real problem was getting help. The website doesn't provide communication options other than automated texting with no personal input. I ended up just disputing the charge with my credit card company.

    4 people found this review helpful
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    Thumbtack Company Information

    Company Name:
    Year Founded:
    360 9th Avenue
    San Francisco
    Postal Code:
    United States