Thumbtack

The team at Thumbtack never answered my specific topic related queries, all they send is links to go over. I posted an issue on the reviews that older ones are getting deleted when the new ones came in and they are not even replying to the point and always sends out links for me to go over. Worst customer service.

Wade was very easy to communicate with, was very reliable and professional. I will use him again and highly recommend him. I set the details up with Wade and he worked it out perfectly with my friend and son. He did it in a timely manner.

This is truly a warning to anyone who would think of using their site. Customer Service is non-existent; the "Pros" are not credible; not licensed and Josue ** of Medford, OR stole close to $2,000.00 from me and the company refused to do anything. They completely ignored all facts and documents. It was the worst experience of my life with any company. I will now be filing a civil action. AGAIN -- DO NOT HIRE FROM THIS COMPANY!!!!

If I could rate it ZERO stars I would. I joined Thumbtack as a Pro. After 3 leads it was radio silence. It's nearly impossible to get a hold of customer service and after months of petitioning for a refund I was still left disappointed and empty handed. STAY AWAY!

Steer clear of this. They will take all of your money and ZERO customer service support. I reached out and tried and they didn't care at all. They charged me $46 for reaching out to an opportunity. The client ghosted, which isn't surprising. They likely charged everyone who applied. When I contacted CS about it, they lied and said they would refund it as a one-time courtesy but then they put it as a STORE CREDIT. Their policy states that within 10 days those refunds can be sent back to original payment, but they refused. Scam, scam, scam. Stay away!

We hired the workmen for many projects on the new 3 family house we purchased for our family to live in. They recommended a non licensed contractor for our roof. He gave a quote $16,000. Rec $8000 upfront the bal on completion, charged 1800 per day for workmen and then still wanted the balance of $8000 we refused. He never completed the job leaving the roof exposed.

Hired a mover through Thumbtack based on stellar 5-star reviews. The movers were awful! Were late, rough with furniture, broke furniture, overcharged! Because of such a discrepancy in how awful they were and the reviews were all good, I will never trust Thumbtack again.

I asked before the service for a discount, veteran, senior and/or AARP, got $ 0. I asked for an estimate it was $ 200- $ 225. Then they added exorbitant increase for parts, a 5.0% fee for using taking my credit card (Undisclosed) instead of cash. Then I was presented with a $ 450 bill. Watch out for these guys, I tried to get an honest quote and got a “bait and switch” instead.

I was a power pro, top rated for 2 years. Had hundreds invested in credits to get leads. Then one day I was banned. No explanation, no reasons, just chopped. So I began the many year long waste of time trying to contact a human for support or any explanation at all. I finally had a long text convo with some dude named Mark who was able to ask the trust and safety team why I was banned. Their answer was “we cannot disclose this for our own security reasons” …what does that even mean? So to this day I still have no idea what I did wrong and they stole all the credits I had. Total dystopian corporate nightmare.

I have used Thumbtack for years, but recently had my first pro problem. I pre-paid through the website, then, the pro stopped responding attempts to schedule service. The real problem was getting help. The website doesn't provide communication options other than automated texting with no personal input. I ended up just disputing the charge with my credit card company.