Thumbtack Reviews

Horrible!! Never again. The reps from Thumbtack.com are worse than the actual contractors that did the work. And the reps from Thumbtack.com did absolutely nothing to verify the claims of the Contractor - just took their word against ours. Because Thumbtack.com makes their money from the Contractors NOT the customers. We spent $15,000, now we have to hire other Contractors to do the job.

Bear in mind that 'pros' use Thumbtack when they can't find work elsewhere. They are often some of the worst in the trade. One character did not even know how to hold a tape measure. Since it's free for you to find pros using Thumbtack, somebody must be paying for Thumbtack. Yes, you are right. It's the Pro. So, guess who Thumbtack supports? It's their B-grade pros.

I am a customer of Thumbtack. Our service is Home Design, providing Plans and documents for construction and permitting remodel projects. We pay for leads that never respond. We respond to the leads and have never signed a single client, most never reply to our messages. Huge waste of money.

This lead service is a complete waste of money. The leads go nowhere and they will deny your disputes. The customer service phone number is a call center in the Philippines that can’t offer any actual help. One of the leads they charged us for was another lead service contacting us through their website. I have used quite a few lead advices and this one is by far the worst I’ve tried!

We contacted Corey, a piano tuner and technician, to work on our 80-yr old piano. Corey is thorough, methodical and knowledgeable. He analyzes and recommends solutions. His prices are reasonable. We have employed him for several jobs in refurbishing this old piano, with excellent results! Steve **, Richardson,

Worst company of all time. They get away with stealing money from hard working small businesses. Instead of working to grow my business, I’m working to pay off all the lead costs from unresponsive clients and cheap ** who are scam or just wanted to negotiate a significantly lower rate.

Scam alert. There are many ongoing lawsuits against this company. Beware. Search on Google "Thumbtack Lawsuit" and "Thumbtack Scam" and you will see it yourself. Don't tell you weren't warned. This company will be charged soon.

Worst thing ever. They are just robbing you. I even think they have fake leads to just gather money, you will NEVER get your money back if you request refund. I mean NEVER, they dispute all of them even if the lead doesn't reply still no matter what you do. All their clients service reps are from abroad.

I advertised my services on Thumbtack for several months and was not happy with them one bit. Low quality and super expensive leads. When you need support you can only text them. In my experience texting with their support was mostly waste of time. Somehow thumbtack attracts people that are super cheap and look for cheap service providers. I was spending on average $400-600 per month to advertise with them and could barely make that back from their leads.

They screw the professional over every week and they don't get refunds and they just take their money and run.... they give us jobs that doesn't even correspond with what we do for a living and then charges for it.

Hired a "pro" Flowers Cleaning Service LLC. Liar and a thief. She was told multiple times to not touch certain items yet, she did. She stole an HP laptop, two $350 Motorola Solutions Curve radios for my work. And basically every single piece of new clothing my husband had. She and I had already went through said items, yet she went behind my back and went through them again and traded out all of the new stuff for old stuff.

Review says to keep in mind they have other business coming and positive reviews help? How about Thumbtack keeps in mind they have individuals and small companies coming here for business as well and we get left hung out to dry with 0 response from customer service, they assign leads and take your money without any choice 🙄 👍 on your end at all, I dont work for thumbtack so they can do what they please with the leads and money without any choice on the one provided the money so at this point thumbtack seems to be staying in business by stealing and taking contractors and people who sign up money.

Ryan was on time, provided great work, cleaned up the area before leaving. I would definitely hire him again and recommend him to friends. He was easy to communicate with, got a better prices for price than what we had seen, and was reliable in every sense.

This was my original post on Thumbtack on February 24th 2024- "I was told by Nick that they would be out on Thursday at 1 pm, but, was texted at 11:21 that 1 pm didn't work for him on Thursday, but Friday at the same time would work. We made it abundantly clear it was okay as long as someone showed up. Today no one called, texted or showed up! That's Very unprofessional! We have working schedules as well, but, we keep our appointments or at least call to cancel. This was a wasted 2 days for us when just a call or text would have sufficed." Almost 2 years later (December 3rd 2025) I get a response on "thumbtack from Property Intentions just stating motorcycle accident....

I wish I would have seen this before I had someone from them come out to install my washer and dryer pedestals. I asked the technician to be careful as I did not want any scratches on my sapphire blue paint. He took them in my garage and was going to lay them down on the concrete. I asked if he was going to use a blanket. He looked confused. I then offered him one of my blankets. He laid the washer down and started to put on the pedestal. I was cleaning up the dust in the laundry room and doing work. Came out and he needed to turn the washer to its back to screw the other screws in. When he did I noticed a huge fresh, deep scrape on the side of the washer. I then noticed that there was puddles of laundry detergent on my blanket and noticed that he did not removed the detergent tray before he laid the machine down. My heart dropped.

Terrible experience. I very often paid for leads, but the clients never responded — they didn’t answer calls or text messages. I have serious doubts that these are real customers. There is a high risk of losing money for nothing.

I've worked with Thumbtack for many years and I enjoyed the process. The journey wasn't easy because it's not just about putting in the grind of doing the actual service. This requires you to be proactive with your leads, business savvy and putting in the work at the calls.. To be honest, most of us are working while the leads are coming in, making it hard to respond quickly. You have to use multiple skills to make a profit, make sure that's what you're prepared for.

I highly don't recommend Thumbtack for professionals. They charge you for "direct leads" that almost never work. Last week Thumbtack withdraw from my bank account more than $200 and potential customers, don't respond to text and calls. They took my $127 for "customer" who canceled the job.

I had one of the worst experiences as a new service provider on Thumbtack. I was charged for leads I never received, never spoke to, and never even saw. Their policy says you only pay when a customer responds, but that is completely false. I ended up with almost $600 in charges without getting a single real customer. On top of that, my account was suddenly blocked without any explanation, and nobody has helped me fix the issue. Every time I asked for clarity, I received automated answers that did not address any of my evidence.

“This was honestly the worst experience I’ve ever had. The service is terrible — completely unprofessional, they don’t keep their promises, they waste your time, and in the end you get nothing in return. If you value your time and your sanity, stay far away from this company. Completely irresponsible and unreliable service. I absolutely do NOT recommend them — it’s a total disaster.” They are wrong before $67 and no refund.

If I could put a zero I would. I was a pro and was paying tons of money for gale leads over and over. They will claim it's all real, but none are. Save your money, save your time and sanity, they don't care at all.

I had the need for a deep cleaning of my home and went through Thumbtack because they supposedly screened and vetted the people they referred. Their website also indicates that they guarantee their workers. T and T cleaning came to do a deep cleaning for $250. She postponed so she took $20 off. Two of the bedrooms were to be left alone so Tanicia only had one bedroom plus bathrooms, kitchen and living area of a 1000 sf house. When she was done she asked me to look around. I didn’t feel I had to be thorough because Thumbtack had screened her. After she left we saw that the entire living and hallway were not dusted and a broken picture frame was broken and hidden. When I called thumbtack I was told they could only mediate they could not force her to refund. So much for guarantee! Do not recommend thumbtack or T and T cleaning!

I went on in search of a Handyman. A few came up but I didn't contact any of them. One contacted me and I hired him for several projects. He completed the projects and I paid him. He did not totally complete the projects. I called him and he did come back to complete them and is coming back again for further completion. I hired a cleaning service and one woman contacted me. She sounded nice, so I made an appointment for her to come on Friday. Two days ago, I paid her again without inspecting her work. Later in the day, I realized she barely did any cleaning and left things undone. Her initial charge was $180 for 3 hours. I had her help me with a few other things, so she wound up staying around another hour and a half.

I was with Thumbtack for a few years starting in 2018 I believe. I have over 90 5 star reviews and they ranked me as “exceptional”. One day in 2021 they deactivated my account due to a background check. I was very upset as I already believed I proved myself to be an honest and reputable business. Anyway it’s been a few years since then and my background check now passes. I reapplied on thumbtack and they said I passed and reactivated my account. I was happy to see my profile still there as I had left it years ago, all my reviews intact. Well today literally one day later my account is now deactivated again… I feel like they are playing games. I don’t know what’s going on over there but I’ve read many stories similar to mine. Just don’t put all your eggs in one basket here as they can and will delete your account whenever they want.

I had my gas fireplace inspected by OGC LLC, they showed up 2 hours late as scheduled, he literally stayed 15 minutes and charged me $129, just to turn on fireplace and use a little tool to check for carbon monoxide gas leaks, he told me someone will send me receipt, I never got a receipt from anyone.

I've learned that Thumbtack can be a great source of income if you're looking for leads, but it's not the best choice to rely on as your only source of income. I made that mistake when I was working with them for a few months. Things were going great until my account got deactivated. Since it's against their policy to explain why, I can only guess what I could've done wrong myself. The Pro app had many glitches that affected my client's experiences. I couldn't a response to help fix the issues for my clients to be able to pay on thumbtack, which led me to not make any money at the beginning.

Absolutely horrible and scammy on the side of service providers! Has you paying for leads you never talk to even though when signing up, it says you only pay when you reply! Hate the service, got horrible quality leads and don't recommend to anyone!!!!! If I could give it zero stars, I would!

You’ll pay $15-$25 for $120 job that you’re not gonna take. They’ll make you pay $70 minimum then immediately send you the worst leads so that they can take your money. This app will start sending low level drug dealers that can do handyman crap to people's houses.

They give you unqualified leads that are not in your area. Charge your card for everyone. I ended up paying $180 bucks from this service! I want to be able to review the lead before paying it. Waste of money. Not worth it.

Absolutely 100% a scam. Leads provided and billed for do not exist. Leads provided have VoIP phone numbers. Leads provided are non-responsive. Thumbtack will not refund. Had to file for fraud with credit card issuer to get the hundreds of dollars per lead back. Don't walk away, RUN!