Thumbtack Reviews

The business (Thumbtack) originally charged me if I authorized a potential business lead to be someone I wanted to respond to. Which was fine. I authorized my first lead, however it was an incoherent request and I requested they refund the lead amount of $57 via an online message which they adhered to. However in the following week, they charged me for an additional 3 leads at $57+ each that I did not authorize. These were leads were never asked or authorized by me to receive like the first one was.

Thought Thumbtack vetted their contractors, but all they do is just take money from whoever is willing to be on their app. I got a contractor that had no idea what he was doing. I stopped him mid-project because the plumbing is not what I wanted. Thumbtack suggested we go through arbitration. I had never been through something like that and did not realize how much it would limit me after a decision was made. The arbitrator made me only focus on the contract and not the workmanship because we were limited on time. He sided with the contractor even after the contractor yelled out at the end that he wrote the contract to benefit himself. Which I have a recording of. I am now finding out that the work is not passing inspection. So after paying the contractor 36K, everything is having to be torn down.

DRAINED MY BANK ACCOUNT. "Leads" charged and deducted jobs I have nothing to do with. AND THEY NEVER STOP TRYING. Scam.

Warning to other pros: "deactivated" did not stop the billing. If you're a service pro thinking about leaving Thumbtack, document everything. I requested deactivation and data deletion, and support confirmed it in writing - profile deactivated, visibility paused, "no further leads will be generated, and no additional charges will be made."

I want everyone to see the evidence. I paid a lot of money to have my front two flower beds and backyard done. The pro charged me a total of $1,920.00 (including tips), and now he wants me to pay an extra $600 just to plant grass seeds in a samll part of back yard for a small, single-family house in Long Island,. I have blocked him on my phone. The worst part is that I want Thumbtack to delete the 5-star rating I gave this pro before seeing the final results, but nothing has happened yet! Look what the letter what I write to Thumbtack: Business Name: DiPalo Handy Man & Garage DoorsCategory: Handyman. This professional was hired to remove roots from my yard. Instead of removing them, his worker simply cut a small section and covered the rest of the large roots with soil to hide them.

My experience with thumbtack has been disappointing. They have been a major burden to my bottom line. The leads they give you are price shopping amongst 4 other similar companies. I often get request for services that I do not offer. When I request a refund, Thumbtack claims that it falls out of their criteria. How convenient.

They will take money out of your account and constantly retr. Even if you don’t respond to jobs or get work they will still charge you as if you’re making money. It’s not legit.

Thumbtack used to be somewhat ok. They now have a new process that no longer shows the customer's phone number. This is bad business. They also offer the customer up to 4-5 additional Pros where everyone is charged regardless of if the customer hires. I’ve spent $190 on leads this week and no work to show for it. I have over 260 five star reviews, a Top pro and each year gets worse with Thumbtack. Looking into increasing my Google and facebook presence.. I suggest you do the same.. At this time I cannot recommend thumbtack.

Absolutely terrible customer service, try to dispute a charge? They just send you policy after policy of why you get charged what you get charged. What happened to common sense? Everything about this app is a trap for business owners, and for the customers who are trying to hire them. I went to one call, and the homeowner had told me that by the time I arrived an hour later 5 other contractors had been blowing up his phone trying to under bid me. So not only did I pay for the lead, but they also sold off the lead to 5 other companies!

I honestly feel like these people are doing some sort of deceptive practices, as a service provider I got charged about $1500 for different leads and half of them. The phone didn’t even work, in other words their phone number was a legitimate. The other ones could barely speak English or we’re just saying they were just searching around. These weren’t actual qualified leads. Again, this was $1500 worth of leads. I cannot believe this company can exist like this. Insanely overpriced, leads of people who aren’t even ready to hire someone or aren’t even real at all, it’s almost like they pay actors to pretend that they’re interested in services.

I worked with Thumbtack for 5 years as a 5-star Kitchen contractor. In the end I retire 9 months ago and closed the account. They just now billed me for 3 expensive leads I never seen and never received an email with any information. Thumbtack Took (steal $877.77 from my bank account without my knowledge & totally not authorized. These people lie.

I strongly advise to stay away and don't use Thumbtack, very shady company, false promises the people they refer will destroy your house. Stay away as far back as you can. If you need work done find a reputable contractor not this guys.

Thumbtack taking money from professionals without getting hired is unacceptable. I have paid for leads that seemed fake or AI-generated, with no real response or serious customer behind them. It feels like a rip-off to charge hardworking business owners for poor-quality leads and no actual jobs. This business model is unfair and needs serious improvement. I would not recommend this platform to other service providers unless they become more transparent and accountable.

The biggest sham to rob money from professionals. The leads are fake and unresponsive yet Thumbtack will charge you for leads that will never become an actual job. In one month I had a dozen requests for service yet not one replied. Thumbtack took over 100 dollars from me and returned 3 charges I was able to prove. Not a single job came of it. Run from this platform.

Not told of minimum charge by Silva Electric. Told $100 per hour, charged $150 minimum plus parts. MISLEADING at best for a 15 minute job.

I have used twice. I used Thumbtack 2 weeks ago to find a reliable company to mow my lawn for the season. I had a good response from about 20 companies. Then I double checked each company on Google. The reason I gave 3 stars because once you hire someone and tell Thumbtack so companies stop calling and texting you continue to get calls texts and a lot of pop-ups about 20 a day every time you go on Facebook. They just keep coming. Will not leave me alone. Starting to get on my nerves.

I'm a professional handyman. Thumbtack is a joke. They lied to contract us. Give them fake leads. They rob people the legal way, not good to deal with thumbtack. Hard to get a refund. They give you leads for nobody answers, calls or text but yet you are charged. They will deactivate your account for no reason probably because they want more money and you’re not giving it to them.

I would strongly caution anyone considering hiring mechanics through Thumbtack. I hired a mechanic through their platform to repair my vehicle, and the experience was a complete disaster. The individual was unprofessional, appeared to be unlicensed, misdiagnosed my vehicle by claiming I needed a heater core when I did not, destroyed my dashboard during the process, and left the work unfinished. I submitted proof, photos, and documentation showing approximately $2,500.00 in damages. Thumbtack advertises that they will help cover damages when evidence is provided, yet after everything I submitted, they only offered me $85.00. To make matters worse, the mechanic is still actively listed on their website. Customers should be extremely careful when hiring service providers through this platform. My experience was frustrating, expensive, and very disappointing.

DANGEROUS! I am making you aware of very serious concerns regarding the safety of Thumbtack platform. Based on my recent experience it is clear that Thumbtack does not have adequate safety precautions in place, particularly for families and single mothers with or without children. The lack of effective safety measures is alarming. I strongly advise others to avoid using this company since specific professional are vetted based on no specific criteria and I cannot recommend this services. HIGHLY DO NOT RECOMMEND!!!

Well, I wish I had checked here before using Thumbtack, but here we are. I hired a flooring company through them to correct work done by a previous company. The new company did come and redo the floors, however the floors still have the same issue. The company did come back to do spot repairs, mostly because the floor is still under warranty, but they were incapable of making it right, so they decided not to come back. Instead of being honest about the fact that they don’t know what they’re doing wrong, they blamed it on the flooring. So Thumbtack had me contact the flooring company and request an independent inspection, which I did.

Thumbtack allows anyone on their platform under the pretense of being a “pro.” I had two “pros” come to my house to steal and lie to me. Police reports have been filed! When calling the customer service line, they care very little and just block your profile from said “pro”, I guess so they can keep ripping off customers since Thumbtack receives a percentage and fee of every single “pro” they have listed. Huge scam! Do not use THUMBTACK.

I have been with Thumbtack for over 6 years now. They are a rip-off, they provide you with fake leads so they can charge you. Denied refunds for jobs you do not offer. Disconnect your call when calling asking about the misleads and charges. I offer BBQ. Please see attachment for an example of a charge.

So happy with 5 Star Shower. They were very professional and I would recommend them to anyone looking to change a bathtub into a shower.

Thumbtack is not a reputable "third-party" platform as they do not examine their advertised contractors, nor verify their competency, experience or professionalism. I feel prey to one of their advertised so-called professional "household goods" movers. 2 Son's Transport, 1178 S. Shadow Drive, Mount Pleasant, South Carolina 29464 advertised on their platform, and, in short, they were inexperienced, damaged my furniture, rental home and denied culpability when my family witnessed their incompetence. Their customer service complaint department is laughable. They want your documentation and photographs but in the end they will sidestep any responsibility although they claim to understand a customer's dissatisfaction and financial loss. Avoid using the "Thumbtack" App at all costs.

I used Thumbtack to find contractors for over 2 dozens of projects in 3 years. It was a good way to pick contractors quickly. However, often time, some of the contractors were not licensed and would show up the first day briefly and leave his non-English speaking workers behind for me to take care. Thumbtack responded well by resolving an issue caused by a contractor who left without finishing jobs but demanding full payment. When I asked for license of on contractor I hired, Thumbtack prevented me from leaving reviews for any future contractors. That means that Thumbtack wants to keep sloppy contractors so that they keep on making profits at the expense of customers' time and money.

RAM KC Remodeling Services LLC- Erick **…..STAY AWAY. Here is my experience. I wanted to prepare my house to sell. I hired RAM KC Remodeling Services LLC- Erick ** to paint the interior of my home for $22,500.00. That included all of the trim, walls, cabinets, sheetrock repairs, etc. The quality of the work was 7-8 out of 10. The big problem: At the end of the job Erick handed me a bill for almost $8000.00 MORE than his estimate. (During the job Erick was constantly trying to sell me on what he called “extras”: the included items included on the bid….trim, cabinets, etc. It became very annoying).

Thumbtack charged me for leads/services that I did not effectively use and refused to issue a full refund. Instead, they offered a “credit” within their platform, which is unacceptable since the money was taken directly from my account. I tried to resolve the issue through customer support, but what’s even worse is that they closed the chat without providing any solution, completely ignoring my complaint. This shows a serious lack of accountability and transparency. These practices are misleading — they charge you automatically and then refuse to take responsibility when you request a fair refund. I do not recommend this platform. If you decide to use it, be extremely careful with charges because getting your money back will be very difficult.

Horrible, they do NOT vet their contractors. We hire a company to do some lawn maintenance and it was destructive, and heart breaking. My wife hire this LAWN company thru this crappy app!. ** (relevant) came and we discussed the jobs to be done.. TRIM, KEY WORD, TRIM BUSHES, HEDGES, trees and mow lawn.. There is a tree that was planted after my wife's son died at 8 due to brain cancer, we specifically said DO NOT TOUCH IT. I will maintain it.. He agreed to the terms and became our maintenance guy.

ZERO star not 1, they scammed me for the second time, now this time they just messed my account, they have no customer service to talk to, they never respond back. They blocked my account and kept my money. 10 years ago, they were ok.

Hired a service through Thumbtack to do floor work. Unfortunately, the next morning my floor was wet and a cabinet was damaged because they pulled the fridge line loose. I presented evidence of this to Thumbtac k- including photos from the insurance company including moisture readings prior to the work being done and the appliance repair company noting that the fridge and fridge line were fine, but were dislodged manually. All of this was presented to Thumbtack and I even offered to put them in direct contact with third parties so they would not think this was my interpretation. The vendor merely stated "I did do it" and they sided with the vendor. Avoid hiring through Thumbtack or you take on risks of any issues with providers.

Got a name for a contracting job - I spoke to him on the phone and made appointment for the next day - never showed. I txt him at the number provided and was given an appointment for 2 days later - no showed again. Unable to reach anyone to help me with this. Won't use this platform (I'll use Angie) and CERTAINLY won't use Brian Tate as a contractor.

This company is a greedy blood sucking company. They tell the customer to shop around for prices on their platform yet they expect the company/contractor to not be upset when we have a 1 out of 5 chance of winning the customer. The appliance customers never answer the phone, I am convinced that they are generating fake leads on that. I have had several account managers and all they try to get me to do is spend more money. And the worst part is as soon as the lead comes in you have to call them immediately, I mean even after 1 minutes your chances becomes super slim, I mean the complete absolute worst.

Very inconsiderate ‘pro’ responses. Thumbtack doesn’t need this type of behavior/attitude on their site. Reflects badly for potential customers, like myself. He was a NO show, and NO call for new confirmed appointment on 2-17-2026. His responses to me: “I don't care about reviews that don't reflect my work... I never did work for you.” “Hundreds of satisfied clients, I won’t miss you.”

Thumbtack scammed me. They charged for a useless lead from a wrong region unrelated to my business. It was an open model but they charged my saved card without permission after account reactivation. Pure misrepresentation. Avoid Thumbtack!

I would NOT recommend using Thumbtack. Firstly, if they disclosed they do 2 hour minimum, I could and would have planned for that. Not unfair per se, but I did ask questions that were not answered. When I simply enquired about that, the replies from them were so nasty and aggressive, I had to block. Now a few months in, the screws in my bed frame are falling out and I will have to hire someone to redo his work so I don't risk injury. Worth mentioning I am elderly. Especially egregious. Footnote: Curious why everyone I contacted in their network was E Euro. Discrimination in hiring? This photo is the 2nd screw to fall off.

I hired FixTman through Thumbtack to install a custom EasyClosets closet system that cost $3,400. Before hiring them I sent the full installation guide and they confirmed in writing they could complete the job, sending photos implying prior experience with similar closets. The technician cancelled twice, arrived late, and did not speak English. He failed to remove old fixtures, did not mount the closet to the wall, left shelves backwards and unattached, drilled unauthorized holes into the pre-drilled particleboard system permanently destroying it, and discarded components of my closet beside my trash without my knowledge or consent.

Caprisuns installed 4 ceiling fans All done professionally and to code. They work well and look good. Installation was quick, clean and on time. Would use again and highly recommend.

Shout out to, Erickson Electric, The Best!! This company is own by Joseph Erickson. This gentleman communicates very well is very polite, friendly, honest, and very fair with his prices. He has many years of experience under his belt. I have hired him the past to him to do small jobs at my house with no issues whatsoever. Then I offered him a big job, which consisted him rewiring a house and upgrading the electrical. He proved himself. Joe is the best, he enjoys what he does and pays attention to detail and works well with others. He disconnected the electric panel, solar and removed all the old wires. Safety is priority for him. If you need any kind of electrical work done, don’t hesitate to call him. Joe is the man for the job.

Hired movers through Thumbtack and they damaged my sofa leg and ripped my mattress to the point the foam is coming out. I contacted the Owner and he would not return my text, email or answer my calls. I went to Thumbtack who is supposed to vet and offers satisfaction guaranteed and got nothing. They told me under their policy the damage to my mattress was cosmetic because the foam was not torn.

A request for a piano tuner was very quickly answered by Miguel McKenzie of McKenzie Piano Tuning. My initial questions were answered on the phone, and an appointment was made Miguel was prompt, professional and friendly. I peppered him with questions about the piano itself and the process of tuning it. He patiently answered and is obviously conscientious and thoroughly knowledgeable about his craft. Additionally, I felt perfectly comfortable leaving him alone in the house. A totally positive experience.