Thumbtack Reviews

I would strongly caution anyone considering hiring mechanics through Thumbtack. I hired a mechanic through their platform to repair my vehicle, and the experience was a complete disaster. The individual was unprofessional, appeared to be unlicensed, misdiagnosed my vehicle by claiming I needed a heater core when I did not, destroyed my dashboard during the process, and left the work unfinished. I submitted proof, photos, and documentation showing approximately $2,500.00 in damages. Thumbtack advertises that they will help cover damages when evidence is provided, yet after everything I submitted, they only offered me $85.00. To make matters worse, the mechanic is still actively listed on their website. Customers should be extremely careful when hiring service providers through this platform. My experience was frustrating, expensive, and very disappointing.

DANGEROUS! I am making you aware of very serious concerns regarding the safety of Thumbtack platform. Based on my recent experience it is clear that Thumbtack does not have adequate safety precautions in place, particularly for families and single mothers with or without children. The lack of effective safety measures is alarming. I strongly advise others to avoid using this company since specific professional are vetted based on no specific criteria and I cannot recommend this services. HIGHLY DO NOT RECOMMEND!!!

Well, I wish I had checked here before using Thumbtack, but here we are. I hired a flooring company through them to correct work done by a previous company. The new company did come and redo the floors, however the floors still have the same issue. The company did come back to do spot repairs, mostly because the floor is still under warranty, but they were incapable of making it right, so they decided not to come back. Instead of being honest about the fact that they don’t know what they’re doing wrong, they blamed it on the flooring. So Thumbtack had me contact the flooring company and request an independent inspection, which I did.

Thumbtack allows anyone on their platform under the pretense of being a “pro.” I had two “pros” come to my house to steal and lie to me. Police reports have been filed! When calling the customer service line, they care very little and just block your profile from said “pro”, I guess so they can keep ripping off customers since Thumbtack receives a percentage and fee of every single “pro” they have listed. Huge scam! Do not use THUMBTACK.

I have been with Thumbtack for over 6 years now. They are a rip-off, they provide you with fake leads so they can charge you. Denied refunds for jobs you do not offer. Disconnect your call when calling asking about the misleads and charges. I offer BBQ. Please see attachment for an example of a charge.

So happy with 5 Star Shower. They were very professional and I would recommend them to anyone looking to change a bathtub into a shower.

Thumbtack is not a reputable "third-party" platform as they do not examine their advertised contractors, nor verify their competency, experience or professionalism. I feel prey to one of their advertised so-called professional "household goods" movers. 2 Son's Transport, 1178 S. Shadow Drive, Mount Pleasant, South Carolina 29464 advertised on their platform, and, in short, they were inexperienced, damaged my furniture, rental home and denied culpability when my family witnessed their incompetence. Their customer service complaint department is laughable. They want your documentation and photographs but in the end they will sidestep any responsibility although they claim to understand a customer's dissatisfaction and financial loss. Avoid using the "Thumbtack" App at all costs.

I used Thumbtack to find contractors for over 2 dozens of projects in 3 years. It was a good way to pick contractors quickly. However, often time, some of the contractors were not licensed and would show up the first day briefly and leave his non-English speaking workers behind for me to take care. Thumbtack responded well by resolving an issue caused by a contractor who left without finishing jobs but demanding full payment. When I asked for license of on contractor I hired, Thumbtack prevented me from leaving reviews for any future contractors. That means that Thumbtack wants to keep sloppy contractors so that they keep on making profits at the expense of customers' time and money.

RAM KC Remodeling Services LLC- Erick **…..STAY AWAY. Here is my experience. I wanted to prepare my house to sell. I hired RAM KC Remodeling Services LLC- Erick ** to paint the interior of my home for $22,500.00. That included all of the trim, walls, cabinets, sheetrock repairs, etc. The quality of the work was 7-8 out of 10. The big problem: At the end of the job Erick handed me a bill for almost $8000.00 MORE than his estimate. (During the job Erick was constantly trying to sell me on what he called “extras”: the included items included on the bid….trim, cabinets, etc. It became very annoying).

Thumbtack charged me for leads/services that I did not effectively use and refused to issue a full refund. Instead, they offered a “credit” within their platform, which is unacceptable since the money was taken directly from my account. I tried to resolve the issue through customer support, but what’s even worse is that they closed the chat without providing any solution, completely ignoring my complaint. This shows a serious lack of accountability and transparency. These practices are misleading — they charge you automatically and then refuse to take responsibility when you request a fair refund. I do not recommend this platform. If you decide to use it, be extremely careful with charges because getting your money back will be very difficult.

Horrible, they do NOT vet their contractors. We hire a company to do some lawn maintenance and it was destructive, and heart breaking. My wife hire this LAWN company thru this crappy app!. ** (relevant) came and we discussed the jobs to be done.. TRIM, KEY WORD, TRIM BUSHES, HEDGES, trees and mow lawn.. There is a tree that was planted after my wife's son died at 8 due to brain cancer, we specifically said DO NOT TOUCH IT. I will maintain it.. He agreed to the terms and became our maintenance guy.

ZERO star not 1, they scammed me for the second time, now this time they just messed my account, they have no customer service to talk to, they never respond back. They blocked my account and kept my money. 10 years ago, they were ok.

Hired a service through Thumbtack to do floor work. Unfortunately, the next morning my floor was wet and a cabinet was damaged because they pulled the fridge line loose. I presented evidence of this to Thumbtac k- including photos from the insurance company including moisture readings prior to the work being done and the appliance repair company noting that the fridge and fridge line were fine, but were dislodged manually. All of this was presented to Thumbtack and I even offered to put them in direct contact with third parties so they would not think this was my interpretation. The vendor merely stated "I did do it" and they sided with the vendor. Avoid hiring through Thumbtack or you take on risks of any issues with providers.

Got a name for a contracting job - I spoke to him on the phone and made appointment for the next day - never showed. I txt him at the number provided and was given an appointment for 2 days later - no showed again. Unable to reach anyone to help me with this. Won't use this platform (I'll use Angie) and CERTAINLY won't use Brian Tate as a contractor.

This company is a greedy blood sucking company. They tell the customer to shop around for prices on their platform yet they expect the company/contractor to not be upset when we have a 1 out of 5 chance of winning the customer. The appliance customers never answer the phone, I am convinced that they are generating fake leads on that. I have had several account managers and all they try to get me to do is spend more money. And the worst part is as soon as the lead comes in you have to call them immediately, I mean even after 1 minutes your chances becomes super slim, I mean the complete absolute worst.

Very inconsiderate ‘pro’ responses. Thumbtack doesn’t need this type of behavior/attitude on their site. Reflects badly for potential customers, like myself. He was a NO show, and NO call for new confirmed appointment on 2-17-2026. His responses to me: “I don't care about reviews that don't reflect my work... I never did work for you.” “Hundreds of satisfied clients, I won’t miss you.”

Thumbtack scammed me. They charged for a useless lead from a wrong region unrelated to my business. It was an open model but they charged my saved card without permission after account reactivation. Pure misrepresentation. Avoid Thumbtack!

I would NOT recommend using Thumbtack. Firstly, if they disclosed they do 2 hour minimum, I could and would have planned for that. Not unfair per se, but I did ask questions that were not answered. When I simply enquired about that, the replies from them were so nasty and aggressive, I had to block. Now a few months in, the screws in my bed frame are falling out and I will have to hire someone to redo his work so I don't risk injury. Worth mentioning I am elderly. Especially egregious. Footnote: Curious why everyone I contacted in their network was E Euro. Discrimination in hiring? This photo is the 2nd screw to fall off.

I hired FixTman through Thumbtack to install a custom EasyClosets closet system that cost $3,400. Before hiring them I sent the full installation guide and they confirmed in writing they could complete the job, sending photos implying prior experience with similar closets. The technician cancelled twice, arrived late, and did not speak English. He failed to remove old fixtures, did not mount the closet to the wall, left shelves backwards and unattached, drilled unauthorized holes into the pre-drilled particleboard system permanently destroying it, and discarded components of my closet beside my trash without my knowledge or consent.

Caprisuns installed 4 ceiling fans All done professionally and to code. They work well and look good. Installation was quick, clean and on time. Would use again and highly recommend.

Hired movers through Thumbtack and they damaged my sofa leg and ripped my mattress to the point the foam is coming out. I contacted the Owner and he would not return my text, email or answer my calls. I went to Thumbtack who is supposed to vet and offers satisfaction guaranteed and got nothing. They told me under their policy the damage to my mattress was cosmetic because the foam was not torn.

Good app with a lot of leads. That's about it for positives. Negatives are they are wayyyy too expensive!!!! I have a cleaning company. I have $17.50 of cost in supplies every cleaning, plus labor, plus fuel cost to get to the customer, plus an exorbitantly high lead costs which can approach $50/ 3/2 house. Crazy. Normally a 3/2 would be quoted around $140. Add in the cost of the lead and the quote can easily reach over $200 which very few people want to pay that much for a 3/2 clean. They are increasing my cost nearly 43%. This can only go a few ways in the long run, they either run all their pros out of business or pros stop using them. Either way Thumbtack is cooked long run.

I needed a deep cleaning for my house. I sent in a request to Thumbtack, they gave me names of pros in my area. I contacted 4 of their leads, 3 came out & did a walk through, and gave me a bid for the job. I went through Thumbtacks list, and only picked housecleaners whose ad also stated they were pet friendly. I picked one who told me it was going to take her 5 days, and she would charge me $1500 for a deep clean. On the form, it says to check what you want cleaned so I checked the boxes.

You are a fraud and everybody contractor and customers need to bond together and put them not only out of business but criminal charges and lawsuits in every state. They are a scam. Let's get them out of business. They took thousands from my business.

The painter did a top-notch job on our kitchen/ dining room. The walls needed a lot of repair and the finished product looks beautiful. He finished in one day and did an excellent job cleaning up.

I'm a Thumbtack pro and they charge your card without your permission. Leads are fake and full of it and the people who do answer you back they don't have money or they're looking to get paid from the state which a lot of contractors does not do. We are contractors and we paying our good money to get good quality leads. There's a reason why we pay for leads. So we can make money. You can't even make your money back that they're charging you for cuz the people do not have any money that are trying to get a roofer to do their roof. They should have a person that answers their calls to see if they're a good candidate for whatever service they're looking for. It is not fair. They did not give me back my refund. I will never use this service again. Straight garbage.

Thumbtack is a horrible service to use. They send you leads that have nothing to do with your company and even when you decline them they still try to charge you for the lead. They have a horrible business plan and all it is is to see how much money they can steal from businesses before they close their account that’s why their rating is a one point star. I would never use this company or recommend this company to anybody. They’re scammers. Their leads are bullshit and they tried to charge you an arm and a leg for them.

If I could give less than 1 star I would. This company ruined my 3 huge bird of paradise trees. I wanted dead leaves removed and they butchered and killed all 3. They tried to take advantage and charge me 3 times the quote when done. Taking advantage of a widowed senior citizen. They also ripped the gutter off the side of my house removing debris. Those trees were 10 yrs old. NEVER use this company. Name was from Thumbtack. HOME IMPROVEMENT of JACKSONVILLE.

Thumbtack appears to be quick, convenient and reliable for professional services. That is until you get the bill because they charge an enormous amount of money to the professionals for the lead. My advice find out the companies they recommend and call them directly to not go through Thumbtack, you will pay double.

Charged me $400 never used the service, I asked for a refund, and they are not willing to refund me. $400 for me is a huge deal, but not for them, so this seems predatory since they could refund me if they cared about customers.