Thumbtack Reviews

Thumbtack maybe once was a good company for pros, but now it’s a scam. They charge you $44-$65 just for a lead that most likely won’t bring business. Recommend putting your money into a local advertisement or newspaper, or using Google. Thumbtack claimed they would “refund” me and then just claimed they credited my account, which they took right back with another lead that never played out. Be careful, professionals. This company clearly has been bought out and set up to take your money!

Wish I could give a negative star. But a lady text my wife and told her you can’t fire the guys we got from Thumbtack but when they show up and do a piss poor job. Hell yes I'm firing! Last I checked this is a free country. My wife told her if they do a bad job we can fire them and the girl hung up! Stay away from Thumbtack. Horrible business. Very unprofessional.

Horrible Company Thumbtack, be careful. Don't give him your credit card, debit card. He stole money. Scammer company. His customer is Fraud, he give you a job or not charge you money for all text messages.

I have used Thumbtack since I started my cleaning business over a year ago and yes, the prices are extremely high, but I got a lot of clients from thumbtack. I’ve had scams recently and also clients with the wrong phone number and customer service denies that they accept any scams, but then they also have a refund area for just scams. I’m extremely disappointed with the customer service, the management department and the refund department. I don’t mind paying for an actual lead that I have a Chance with but paying for scams or someone that doesn’t leave the correct number and also does not look at the thumbtack message is extremely disappointing when last year I spent over $10,000 just to help me get some clients. And a single mom of three kids and obviously every penny means a lot but their customer service for loyal clients might not be worth it for me anymore. The prices that I pay are around $30-$100 per lead.

I recently hired Thumbtack for a handyman service. They said they had a money-back guarantee, but when they damaged the tub, they refused to pay for it. I was told the money-back guarantee doesn’t apply to cosmetic damage. The quote for the repairs is $700. I had to pay it myself. Also, they don’t screen their workers. They just hire anybody, which could lead to lots of problems. So I do not recommend Thumbtack.

This is a shabby, petty little outfit. We used Thumbtack because of their guarantees that if a contractor damages your home, they will cover the damages "up to $100,000." Be aware that this is total nonsense, Thumbtack will not honor any of their guarantees, even though they are obligated to by law. We hired a contractor from Thumbtack and he damaged our floor. We immediately documented the damages and submitted to Thumbtack, following all of the steps in their process. They ignored our communications via email and by online messaging (there is no way to call them of course). They intentionally ignored everything, which is obviously their default practice.

This company let me set up my business login, all my data information, services, credit card payment information. And sent me a lead and charged me $44 for a residential cleaning on a deep clean, which was a one-time clean that’s a high-costing lead. To top it off, they deactivated my account three hours later after I had contacted the customer.

Fast Painting and Concrete Services did a great job on the side walk. Gabriel is very professional and kept me updated on the progress. He recommended some great ideas that would enhance the walkway.

Where do I even begin with Thumbtack's disastrous attempt to mount my TV? The whole experience felt like a poorly executed comedy of errors, except I'm not laughing. The initial technician seemed more interested in commiserating with another unfortunate soul on the phone about their botched job than focusing on mine. Surprise, surprise, my TV was left hanging at a jaunty, decidedly not level angle.

BEZ Power Washing and Cleaning Services. Cleaned a very green house and it looks like new. Respectful of time and price. Came a couple of days after I talked to him. Followed up with before and after pictures.

Thumbtack has been a frustrating experience for me. I set up a profile like I did with Angie's List, entered my card info as required, and barely used the site. Then, out of nowhere, I was charged several hundred dollars overnight—despite never contacting anyone. Thumbtack claimed charges only occur when contact is made, but that wasn’t true in my case. When I reached out for a refund, my requests were denied, and I was only offered credits that didn’t even match the amount charged. I have no intention of using those credits or the platform ever again.

I had used Thumbtack over 6 years ago for finding piano students. Back in the day we were able to accept or not a lead before paying. Since then they have hiked their prices and charge your card AUTOMATICALLY even if the lead does not work out for you. First of all, I have put my ad to be only for BROOKLYN AND MANHATTAN but I received an automatic lead from NEW JERSEY which had also contacted 5 other pros. Not only did I NOT CHOOSE NEW JERSEY, the lead did not contact me directly. They send leads randomly to 5 pros in order to make money out of us without getting an actual job. I paid $26 dollars for a job that would be $65. Not only would this not work for me since I only work in BROOKLYN AND NEW YORK. The lead did not even respond since they have 4 other pros to choose from.

This is an absolutely scam for pros. They charge automatically even for leads that are declined by the pro because they aren’t a good fit. Then Thumbtack refuses to give the money back. They increase prices and auto-charge without warning. Please stay away. They are stealing money from small businesses for nothing.

I have used Thumbtack twice to move, and both times I was incredibly disappointed; I should have learned after the first use. First guy moved me from California to Illinois and he went through my things and stole some of my furniture. Smaller items, like the last gift I ever got from a family member before she passed, was also missing. Upon delivery, when I noticed a few items were missing, he said they didn't fit in the van (?) and that he had shipped them as a courteous gesture. They never arrived and I repetitively contacted him to get shipping info and thumbtack to get a refund or compensation, to which he blocked me and harassed me on social media, and thumbtack didn't help whatsoever after months of seeking help.

To dispute a charge you cannot talk to an individual. It has to be email or supposed live chat. They have a so-called refund/billing team that reviews disputed charges. I highly recommend you contact your bank or financial institution as soon as a disputed charge appears on your statement. Stay away from Thumbtack.

Thumback. This app charged for scam jobs leads, charges me more than $1,000, sent me jobs leads. Leads scam, people not answering, fakes phone numbers. People are looking for an estimated the charges me $108 for sent people was looking for an estimate people who were asking questions. This app is the worst app. If you are a pro you be prepared to spend your money on high leads charges.

I found Pacific Sands Building Plans and Engineering on Thumbtack and have 0 luck. No complete work, paid 80% of fees with no communication, Un-approved plans check drawings, not even good quality work, lacking completeness for the county review. Will have to report to the Board of Professional Engineers. This company is a middleman, suggest going directly to an engineer doing the work. There's no communication during the process because they are not engineers, they hire consultants, so you should too.

After many years, many homes, and many cleaning services, we can say that Prates Cleaning is at the top of the list. From our initial meeting with Tatiana **, through our regular cleaning experience, they are knowledgeable about best cleaning practices, pay attention to our wishes, are thorough and are kind and polite. We highly recommend Prates Cleaning.

The contractors take days to get an estimate to you for just minor small repairs? LOL Then they’re way overpriced. These contractors are for the rich people like in Genoa or in Tahoe! Their prices are totally ridiculous and definitely not priced for regular middle class. Even for small projects they charge way too much! Don’t waste your time! Rip offs!

We hired Next Level Repairs to assemble and install wine racking in Naperville. They did a great job! Andrew and Ivan were professional, polite, and understood exactly what needed to be done. They did it in a timely manner. Baroque Design LLC will hire them again…

Thumbtack rips you off and gets away with it and no one will do anything to help the companies that just want to work and do a good job and not be rip-off by them with their outrageous charges for customers. Never respond but you still get charged for doing nothing. We all need to get with a lawyer and go after them because what they are doing is wrong.

I signed up and was charged instantly for fake leads — people who never responded, answered their phones, or showed any signs of being real customers. The worst part? Thumbtack takes your money BEFORE you even see the lead, even though they claim you’ll only be charged when you respond. Total lie. When I tried to delete my account and protect my personal data, they charged me AGAIN — suspiciously right after I submitted the deletion request. That’s not just shady, that’s predatory. I’ve contacted support and demanded a refund, but this experience makes it clear: Thumbtack is more interested in draining small business wallets than actually providing value. If you're a service professional, stay far away. You're better off marketing yourself elsewhere.

Ryan, Sheaffer's Construction is very professional, polite, energetic, informative, and he did an excellent job replacing the rotted wood on exterior of a garage door. I highly recommend Ryan, Sheaffer's Construction, Blain, PA.

Thumbtack does not provide quality leads but does charge a lot of money for them. I signed up and before I knew what was happening was given multiple super low quality leads and was charged over $200 for them. You can produce way better leads for free. Do not use this company as a contractor.

As a contractor it was the worst possible experience. They charge you for leads that don't reply, that don't have the right phone number. They charge you more than 80% of the cost of the project. The lead will cost more than the job. If anyone is considering...freaking don't. Runaway, don't waste your time.

I used the Pro version of Thumbtack. The customer support is non existent. I only offer tutoring services for a specific area and even though all my jobs were changed to these zip codes I kept getting leads from outside the area and in different states which I have stated to them over and over I cannot service those leads. Then, I would try to get a refund on those leads and was denied! I was not given a single refund! Will never use thumbtack again.. it's a scam.

If I could leave a negative review I would!!!! Smh almost $100 taken out of my account today causing it to be overdrawn & NO ONE will get on the phone with me!!!! They took all my money & I never received a service!!! DO NOT I MEAN SERIOUSLY, DO NOT sign up or even start a profile! They are scammers 😡😡😡😡😡😡

I hired Erik V ** of Eden’s Scape service to perform leaf removal from my housing development common areas. He performed an exemplary job at a reasonable price. I would recommend his services. He also performs many other lawn care services as well.

Terrible customer service. As a former PRO, I highly do not recommend. They will charge you for a direct lead that is in another state and will refuse to refund the money back to your card. They denied my refund and then came back and offered a credit. I no longer want to use this service, so the credit is useless. I have not been able to contact an actual person. Seems like I am chatting with a robot. Seems so unethical because what if a person accidentally inquired without paying attention to the location?? As a PRO or customer, just avoid at all costs if you want to keep your sanity and hard owned money.

I hired ACE ASPHALT, LLC in Branford, CT to repair and reseal my driveway. They did a good job at a very fair price. Al and his crew were prompt, personable and neat. I would highly recommend ACE for all asphalt repairs and applications.