Thumbtack Reviews

I have heard about this site for quite awhile, this morning I went on the website, found a contractor I thought was a good fit, I filled out all the information that was asked for and then I received an email telling me this. "You’re off to a great start. Here's what's next: Thumbtack Instyvis will get back to you soon." NO ONE EVER GOT BACK TO ME, VERY DISSAPPOINTED

Beware!! Read the other reviews. Customer service is horrible. They have refused to honor a new customer $50 off promo. They've agreed that I should have received it but won't refund me the promo amount because of technical issue they refuse to fix. When reaching out to customer service they are unable to help and seem to deliberately obfuscate and ignore.

I suggest people not use Thumbtack with the experience I just had, June 19, 2026. Ashcraft Tech a firm in Denver, Colorado that does Home Entertainment installs and breakdowns. I had this firm do a breakdown of the $60,000 to $75,000 Audio/Visual equipment to move to a new home in Centennial, Colorado, was done on June 19, 2026 and new install on June 22, 2026. Team was to state install after 11:30 and go to later afternoon. Two young people showed up at 12:30 and could not do any of the work and had to call the owner for support. Jordan Ashcraft showed up, angry and mad, why I don't know, I was told by his helpers the work on the reinstall since they did not know who the equipment was to be put together.

Charged for so many non lead that did not match my profile or availability. They have generated response message not able to talk to no one verbally. After setting up ya profile they block your number. When calling from another number not on file they hang up. I have sent email after email including pictures where the customer says they have hired someone else. Or just browsing we are still changed. They make it their business to get at least $50 out of you account rather you do a job or not. I'm starting to believe they are make fake job postings. Imma just save all my screenshots and emails and await on a lawsuit to get started. “” They have to be breaking some law. Please take a deeper look into this company. They scamming their good quality worker if it wasn’t for me getting a customer that tip big here and there I wouldn’t even deal with this company. Please let me know if other cleaning agencies that has a person to talk to about resolution conflict.

I hired a "pro" to do my pavers and the cement cracked after 3 days. The guy was rude and belligerent when I followed up with him. I contacted Thumbtack and they pretend to care and help but are useless and don't support their customers at all. A terrible experience.

I've canceled my Thumbtack services twice on my app and they still continue to send me leads and charge me $51 per lead. I tried to reach out to customer service and they hung up on me

Terrible customer service and they send fake leads that never actually turn into a real job.

If I could leave 0 stars I would!! Never heard of Thumbtack until today when a foreign person from Parkersburg, WV, 1-681-588-5379, kept calling me. Leave people alone!!

The business (Thumbtack) originally charged me if I authorized a potential business lead to be someone I wanted to respond to. Which was fine. I authorized my first lead, however it was an incoherent request and I requested they refund the lead amount of $57 via an online message which they adhered to. However in the following week, they charged me for an additional 3 leads at $57+ each that I did not authorize. These were leads were never asked or authorized by me to receive like the first one was.

Thought Thumbtack vetted their contractors, but all they do is just take money from whoever is willing to be on their app. I got a contractor that had no idea what he was doing. I stopped him mid-project because the plumbing is not what I wanted. Thumbtack suggested we go through arbitration. I had never been through something like that and did not realize how much it would limit me after a decision was made. The arbitrator made me only focus on the contract and not the workmanship because we were limited on time. He sided with the contractor even after the contractor yelled out at the end that he wrote the contract to benefit himself. Which I have a recording of. I am now finding out that the work is not passing inspection. So after paying the contractor 36K, everything is having to be torn down.

DRAINED MY BANK ACCOUNT. "Leads" charged and deducted jobs I have nothing to do with. AND THEY NEVER STOP TRYING. Scam.

Warning to other pros: "deactivated" did not stop the billing. If you're a service pro thinking about leaving Thumbtack, document everything. I requested deactivation and data deletion, and support confirmed it in writing - profile deactivated, visibility paused, "no further leads will be generated, and no additional charges will be made."

I want everyone to see the evidence. I paid a lot of money to have my front two flower beds and backyard done. The pro charged me a total of $1,920.00 (including tips), and now he wants me to pay an extra $600 just to plant grass seeds in a samll part of back yard for a small, single-family house in Long Island,. I have blocked him on my phone. The worst part is that I want Thumbtack to delete the 5-star rating I gave this pro before seeing the final results, but nothing has happened yet! Look what the letter what I write to Thumbtack: Business Name: DiPalo Handy Man & Garage DoorsCategory: Handyman. This professional was hired to remove roots from my yard. Instead of removing them, his worker simply cut a small section and covered the rest of the large roots with soil to hide them.

My experience with thumbtack has been disappointing. They have been a major burden to my bottom line. The leads they give you are price shopping amongst 4 other similar companies. I often get request for services that I do not offer. When I request a refund, Thumbtack claims that it falls out of their criteria. How convenient.

They will take money out of your account and constantly retr. Even if you don’t respond to jobs or get work they will still charge you as if you’re making money. It’s not legit.

Thumbtack used to be somewhat ok. They now have a new process that no longer shows the customer's phone number. This is bad business. They also offer the customer up to 4-5 additional Pros where everyone is charged regardless of if the customer hires. I’ve spent $190 on leads this week and no work to show for it. I have over 260 five star reviews, a Top pro and each year gets worse with Thumbtack. Looking into increasing my Google and facebook presence.. I suggest you do the same.. At this time I cannot recommend thumbtack.

Absolutely terrible customer service, try to dispute a charge? They just send you policy after policy of why you get charged what you get charged. What happened to common sense? Everything about this app is a trap for business owners, and for the customers who are trying to hire them. I went to one call, and the homeowner had told me that by the time I arrived an hour later 5 other contractors had been blowing up his phone trying to under bid me. So not only did I pay for the lead, but they also sold off the lead to 5 other companies!

I honestly feel like these people are doing some sort of deceptive practices, as a service provider I got charged about $1500 for different leads and half of them. The phone didn’t even work, in other words their phone number was a legitimate. The other ones could barely speak English or we’re just saying they were just searching around. These weren’t actual qualified leads. Again, this was $1500 worth of leads. I cannot believe this company can exist like this. Insanely overpriced, leads of people who aren’t even ready to hire someone or aren’t even real at all, it’s almost like they pay actors to pretend that they’re interested in services.

I worked with Thumbtack for 5 years as a 5-star Kitchen contractor. In the end I retire 9 months ago and closed the account. They just now billed me for 3 expensive leads I never seen and never received an email with any information. Thumbtack Took (steal $877.77 from my bank account without my knowledge & totally not authorized. These people lie.

I strongly advise to stay away and don't use Thumbtack, very shady company, false promises the people they refer will destroy your house. Stay away as far back as you can. If you need work done find a reputable contractor not this guys.

Thumbtack taking money from professionals without getting hired is unacceptable. I have paid for leads that seemed fake or AI-generated, with no real response or serious customer behind them. It feels like a rip-off to charge hardworking business owners for poor-quality leads and no actual jobs. This business model is unfair and needs serious improvement. I would not recommend this platform to other service providers unless they become more transparent and accountable.

The biggest sham to rob money from professionals. The leads are fake and unresponsive yet Thumbtack will charge you for leads that will never become an actual job. In one month I had a dozen requests for service yet not one replied. Thumbtack took over 100 dollars from me and returned 3 charges I was able to prove. Not a single job came of it. Run from this platform.

Not told of minimum charge by Silva Electric. Told $100 per hour, charged $150 minimum plus parts. MISLEADING at best for a 15 minute job.

I have used twice. I used Thumbtack 2 weeks ago to find a reliable company to mow my lawn for the season. I had a good response from about 20 companies. Then I double checked each company on Google. The reason I gave 3 stars because once you hire someone and tell Thumbtack so companies stop calling and texting you continue to get calls texts and a lot of pop-ups about 20 a day every time you go on Facebook. They just keep coming. Will not leave me alone. Starting to get on my nerves.

I'm a professional handyman. Thumbtack is a joke. They lied to contract us. Give them fake leads. They rob people the legal way, not good to deal with thumbtack. Hard to get a refund. They give you leads for nobody answers, calls or text but yet you are charged. They will deactivate your account for no reason probably because they want more money and you’re not giving it to them.

I would strongly caution anyone considering hiring mechanics through Thumbtack. I hired a mechanic through their platform to repair my vehicle, and the experience was a complete disaster. The individual was unprofessional, appeared to be unlicensed, misdiagnosed my vehicle by claiming I needed a heater core when I did not, destroyed my dashboard during the process, and left the work unfinished. I submitted proof, photos, and documentation showing approximately $2,500.00 in damages. Thumbtack advertises that they will help cover damages when evidence is provided, yet after everything I submitted, they only offered me $85.00. To make matters worse, the mechanic is still actively listed on their website. Customers should be extremely careful when hiring service providers through this platform. My experience was frustrating, expensive, and very disappointing.

DANGEROUS! I am making you aware of very serious concerns regarding the safety of Thumbtack platform. Based on my recent experience it is clear that Thumbtack does not have adequate safety precautions in place, particularly for families and single mothers with or without children. The lack of effective safety measures is alarming. I strongly advise others to avoid using this company since specific professional are vetted based on no specific criteria and I cannot recommend this services. HIGHLY DO NOT RECOMMEND!!!

Well, I wish I had checked here before using Thumbtack, but here we are. I hired a flooring company through them to correct work done by a previous company. The new company did come and redo the floors, however the floors still have the same issue. The company did come back to do spot repairs, mostly because the floor is still under warranty, but they were incapable of making it right, so they decided not to come back. Instead of being honest about the fact that they don’t know what they’re doing wrong, they blamed it on the flooring. So Thumbtack had me contact the flooring company and request an independent inspection, which I did.

Thumbtack allows anyone on their platform under the pretense of being a “pro.” I had two “pros” come to my house to steal and lie to me. Police reports have been filed! When calling the customer service line, they care very little and just block your profile from said “pro”, I guess so they can keep ripping off customers since Thumbtack receives a percentage and fee of every single “pro” they have listed. Huge scam! Do not use THUMBTACK.

I have been with Thumbtack for over 6 years now. They are a rip-off, they provide you with fake leads so they can charge you. Denied refunds for jobs you do not offer. Disconnect your call when calling asking about the misleads and charges. I offer BBQ. Please see attachment for an example of a charge.