Thumbtack

Been on Thumbtack for 3 years and it has definitely gotten worse. The leads are always under the wrong category. Even if you respond within 1 minute the potential customer already has another contractor on the way. They are criminals. I tested it and contacted my own business for a maintenance (20-30$) and they charged me for a new install lead (70-80$). If you own a small business do NOT let this company steal your money. They do NOT give credits back for bad leads like they used to.

Thumbtack's policy states that leads not consistent with pro's preferences, problematic leads will be refunded to the pros. However, we are charged for leads that Customer admitted in writing that he made a mistake contacting us, as he didn't see that we charge an on site estimate fee of $50 which is labeled next to our company logo. I can provide images if uploading pictures is allowed. Thumbtack supervisor replied to us that the customer decided not to proceed with us because he changed his mind, which is a blatant distortion of the fact, given the customer admitted in writing that he didn't see the on site estimate.

I have the Thumbtack Pro app and I was already unhappy that they charged me for two leads they called me with, I replied and they didn't respond anymore and now they charged me 2x $34 for two leads that sent me the job and I didn't even go in to see what it was, nor to call them, they just discounted $34 2x FOR NOTHING and now they don't want me to refund the amount, it says it's not compatible with the service there. I WANT MY MONEY THAT WAS SIMPLY THROWN IN THE TRASH.

Thumbtack misleads the customer by putting a base price and allow you to believe that is what the company charges. 9 times out of 10 that is the service call fee. They put businesses with lower ratings and bad reviews before those with perfect reviews and great customer reviews. Their customer service leaves a lot to be desired. When you try to get a breakdown of their fees you get the runaround. Not a refund or even a reasonable explanation.

Thumbtack provided me with a list of service providers of which one had a 4.9 rating, one that was unavailable and the third had a low rating. The one with the 4.9 rating continued to cancel the appointment at the last minute to an ungodly hour - the service provider wanted to start the project after 8 pm. I have no way of leaving a review for this service provider and to call Thumbtack. How do we know the FixTman LLC’s rating of 4.9 is even true? I would have given them a zero rating and as such Thumbtack a zero rating too.

These two gentlemen spent about 20 min parking and complaining about parking. One was openly hostile. The grass looked chopped, not mowed. They did not have an edger. Neither of them were competent in English. Thumbtack does not follow up and seems to have no mechanism for customer feedback. I spent a lot of time trying to tell them just how bad these two were because I did not want Thumbtack to send these two to anyone else’s home. I checked about a week ago and they are still working for Thumbtack.

We own a business and have been using Thumbtack to get leads. We are charged over $100 weekly for "legitimate leads" but we often get suspicious leads that don't even read our response to their inquiry. After using them for 2 years it's pretty clear they create fake leads to charge you hundreds of dollars a month with no chance in assisting the client. We have an A+ rating and a Gold status profile, meaning we have filled all the content out, are professional, contact every "lead" and have a perfect review score from our personal clients. When we ask for a refund for fake clients they prevent it by redirecting the request to a completely different dashboard. They should be inspected by the BBB and closed down. They're predators of local legitimate businesses.

I have been a Thumbtack Pro photographer for over a year. I reported over $35K gross income just from Thumbtack on my last tax return. BUT, I pay around 50% of my Thumbtack income back to Thumbtack for weekly leads. So my net Thumbtack income was closer to $17K. Why? Well, about three quarters of my leads turn out to be duds. They were looky-loos with no intention of booking, they were new competitors trying to sus out the market, they were fake leads (yes, I've often suspected this), or they booked a competitor and just ghosted me instead of telling me they went with someone else after wasting my time communicating with them about their project.

Although, this is a good concept Don't think about for one second to join this company as there are many issues that are beyond your control as they charge your account for customer leads that are bogus, customers that are not serious or leads that never respond or leads that created by what I believe are fake leads or internal robots that create fake leads. You can't talk to customer service because it's all done via email and very rarely get a refund when you dispute these fake leads, non serious customers or customers that never respond or stop Responding when you call out the scammers using this site to get your personal info. This company needs to be reported to the DA or need to be investigated for this. Want to be a Pro? Save yourself a lot of money and aggravation. This company is a rip-off. Stay away.

I have been with Thumbtack since 2019. I have used the service for years, the way the application works is you can set a budget for specific targeted leads in different areas of construction work. And you can also limit the distance or areas where you will receive leads from. When I first started using the service I noticed that I would get sent leads when I already had work and I was being charged for jobs that I could not take. I realized that when I found work and didn’t need any more leads from thumbtack and I would have to pause my business.

I have used many lead generating companies in last 30 years but this one takes the #1 spot in terrible customer service. You can not talk with a human period unless you spend an outrageous amount., which hard to get to their target sales when you cant talk with human.. Worse company. I'd rather spend thousands on Angi or Home Advisor at at least you have a person at desk... if you have an issue. I've been trying to reach them for 2 weeks now they are telling me to start a new account, I already have one and there taking from both.. Beware of thieves..

Hired Dwayne to put up drywall in my basement. Contract says it will take 3/4 days. First day he tells me his guys didn’t show up for him so he will be doing it alone. I tell him not to worry. Take his time. It’s just him. I didn’t realize the 3,000 wasn’t for all the walls. The concrete wasn’t included. Gave me a different price. I send him an extra 500 hundred to get what he can and I’ll send the rest when I can just continue with the first job. Sometimes he just won’t show up. No call or text. I can no longer get in contact with him after telling him to send me back the 500 since the second job didn’t start yet. He didn’t return to do the job. It’s going on 3 weeks. No call. No money returned for the original job he didn’t finish nor was my 500 returned. Just disappeared.

The Thumbtack customer service number provided on the website does not work. They say they're available from 6am to 6pm MT, M-F. I've been trying to contact them for two day during those times and they have yet to be available. I have not gotten any response or been able to speak to anyone, voice or text. Thumbtack makes it very difficult to interact with the pros. The categories you can search are limited (for some reason you have to use their predetermined phrases as opposed to keywords). It doesn't let you search pros by name.

Why go to a company like this?? Instead of going to a platform that is run by a specific company, why don't contractors get a programmer such as what I have, we can build a better platform, pay a certain amt of money, get invoices to the customers fast, work with customers right and then have the job done. It's not only Thumbtack but others out there that want to take people's money. Search stevehforman.com on the web. We can do better and we resell products used and new to customers all over the country. We ship all over the place.

Thumbtack is the worst company with ZERO customer service! As a registered Pro, and someone who pays thumbtack 30,000 yearly, I wish I could leave half a star review! If you ask for a manager, or any person who is in charge, their answer is - "We don't have any!" This company is absolute nightmare for any business. PLEASE STAY AWAY.

For all Pro who is hesitating for use this service. Almost of the customers you gonna get are unqualified customers. Many of them just have nothing to do and click on your profile, then Thumbtack charge yours money immediately. Many of those customers do not respond back to you at all. Some of them come with impossible budget, example mine, They want whole flower wedding decoration with $200 budget only with full service, team set up and clean up. NO REFUND. Refund option is just LYING TRICK. SPAM SPAM SPAM. DO NOT WASTE YOUR TIME AND MONEY.

For years I've made peace with how much Thumbtack charges their Photographer Pros on their website. It started at $15 for a lead to $80 with no guarantee. I've had COUNTLESS requests from customers who say they need a photographer and I'm charged when they decide to request a quote from me. I reply and either the customer doesn't respond or they say they decided to not go through with the session. This IS NOT a legitimate job request and MUST be refunded. However, as a LOYAL professional using their website, I get a generic email saying the refund request doesn't qualify based on their guidelines. This company is raking in the money from us small businesses and it's absolutely unfair. They've made sooo much money off of just me for 6 years plus. It's sickening and they are not standing behind their Pro's that keep their website afloat.

I hired a professional service provider on Thumbtack to remodel my bathroom in March. He met with me, measured the bathroom and provided a quote. He requested a deposit to order the Glass door, which I provided. The door was due on 04/29/2022. We were supposed to meet 2 weeks before delivery to select the tile and other finishes. He did not show but assured me the delivery was on schedule. He came to my home on 05/11 to let me know what the delay was and scheduled another meeting which he missed. After more missed meetings and then no response at all, I contacted Thumbtack and opened a case with the Trust and Safety team. After I provided all requested documentation, they were investigating but had no success with contacting the provider either.

They took over $70 out of my account for "sending me a lead" which I was not even able to contact!!!! TOTAL RIPOFF!! TRYING TO GET A REFUND BUT CAN'T TALK TO ANYONE!!! Who wants to deal with a company that you cannot speak to anyone? Not me!!!!

Thumbtack literally only cares for themselves and could care less for their pros at all. They have CONSTANTLY charged my business for leads on days that I have "BLOCKED" on my thumbtack calendar. What is the point of having a feature to "block" days off your calendar on thumbtack if you still get sent leads for that day. What thumbtack does, which is HIGHLY illegal and against their terms of service, is they say that "Thumbtack Pros will not be charged for leads on days that are blocked on their calendar." Thumbtack however, uses a loophole here that allows customers to select "Open to other dates the pro chooses" EVEN THOUGH the customer selected a specific date for their appointment and they are NOT open to other dates. But guess what, you as the PRO still get charged EVEN though you had it blocked on your calendar. Thumbtack, this is highly illegal and I will be filing suit with my lawyer for damages and charges from these illegally sent leads.

To make a long and terrible story short, I was contacted by supposed pro painter through Thumbtack. And on her first day at my house, she took my deposit money without my permission (was supposed to get it at the end of the first day if I was satisfied with the work being done), went into my closet, stole the signed contract we had, and disappeared completely. Police and an attorney haven’t been able to track her down. She did NO work. None. I used Thumbtack versus Google, because it seemed more trustworthy to me. They had allegedly verified these people, run a background check, and so I felt that I should be able to generally trust the people on there. That’s not to say that some people may not do as high-quality work as others, but that I could add a minimum trust them. I have contacted Thumbtack trust and safety numerous times for help. I have received absolutely no response.

I hire OC Best Cleaning Services through Thumbtack. It was for move-out service. Paid them a deposit of $70 (a stupid move) and never heard from them again. This is Fraud. Stay away from this company and Thumbtack.

I spent 2 years creating a top pro account with 389 reviews at 4.9 star rating. I responded to customers within moments and earned all the Top Pro badges. I even got emails about being a "neighborhood favorite". Without warning, I was banned from the platform because an ex-employee created an account then was kicked off. They then banned my account because they said we had a "strong association". I sent all the documents I possibly could to prove that I had terminated the employee last year but they told me they would never reconsider their decision. They left my customers in the lurch and even kept my unspent budget money. I can also say that over the course of my time with them, the lead prices kept rising and they would rarely ever refund you no matter the situation. Do not set up to be a pro on Thumbtack, you might do everything right and they still will steal from you and abandon you.

Those contractors Thumbtack recommends to its customers don't have any license, or their licenses have been revoked. There were five contractors came to give me an estimate, and none of them have a license. Thumbtack claims it check their background, but how come it has never checked their licenses? I know in Arizona requires a concrete contractor to have a license.

At one time Thumbtack was a good service to use. As a DJ/karaoke host I booked many parties through Thumbtack however, in recent years Thumbtack has changed its prices & policies charging much more for leads averaging $45 and up for a lead, many of which are bogus with no phone numbers to follow up. Plus there is no guarantee that you land the job but yet Thumbtack still charges you the fee if the customer responds in any fashion. This means that if 5 DJs provide a quote and the customer responds to all 5, Thumbtack will charge all 5 DJs a large fee. This is not fair. I don't mind paying a booking fee if I land the job. Now they took me out of the search function unless I set up a budget to spend with them so that they can take money from me any time they want. I've stopped using their service. There's too many other booking services online that provide me with booking leads for much less money. Scam! Stay away!

I wanted my steps demo and new ones installed. Eagle King Construction bought the wrong materials to do job and didn't have the right tools to do job. Thumbtack said they don't check or verify any Information Pros put on the site. I have no way to get in my front door, rubble on my sidewalk. French doors trim all chipped. Elizabeth from Thumbtack said the damage doesn't fall under the guidelines. Eagle King Construction not bring correct materials to do the job. Elizabeth said I should have know what materials are needed and tools to do job.

When disputing charges they never reply and just continue to hit your account and charge you. No way to communicate with this company at all. Their leads are bogus, tons of price hunters and just do it yourselfers that want work dirt cheap.

I booked a bi-weekly housekeeping service on Thumbtack, after reviewing the candidates that Thumbtack provided. The cost was $109, which Thumbtack took out immediately. We received an email and a text, confirming the housekeeper for Friday, April 22, 2022 at 10:00 a.m. I stayed home from work to meet the housekeeper, since it was her first time. The housekeeper didn't call, didn't show, didn't text - no communication at all. I contacted Thumbtack immediately and was told that they were simply a 'leads-selling' business, and that they were keeping the money to apply to my Thumbtack account, because although the lead was no good, they did in fact, provide the lead. This is not the service that Thumbtack advertises. I paid for a service, the service was not performed, and even worse, there was no notification that the service was not going to be performed

I have been a loyal customer of Thumbtack’s since 2016. I used them to get leads for my photo booth and photographer business. They have changed their business model several times over the years always increasing the charge for leads. Still, I stayed. Last week, my account was deactivated for “violation of terms of service”. What? I’m a top Pro and have the badge on my profile several times over. I spent lots of money with them. I am popular and have rave reviews. Deactivated. I ask them exactly what I could have possibly violated. They answer “if we told you that, it would warrant getting around the violation.” Huh? Don’t you want your customers to be in compliance? Don’t you want your loyal ones to continue offering a solid service to the people who come looking for a pro? No answer. I’m just dropped like that. No real explanation, no care for the impact on me and my business, no chance to correct whatever it was I did wrong.

My son hired a So-called license plumber from Thumbtack who came out to hook up his water softener!! The guy tightened everything so tight it blew holes through the pipes and burst everything in the tank and cause damage to the whole inside of the house and garage with water damage. My son reached out to the guy and He then canceled his Account and also his phone number so we couldn’t go after him and thumbtack said they would get all his information for my son which they never did!!! They are exactly not a trustworthy company or Site to go to so do not Trust or use thumbtack at all. They are bunch of crooks and the people are not licensed…. They said we are a third-party…they said that They are not responsible for people on their sites, jobs and work.