Thumbtack

Thumbtack Reviews

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Overall Rating1.5 out of 5
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About Thumbtack Reviews

Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. Thumbtack helps you compare options, read reviews and see pricing. The company guarantees property damage protection and money back if your project isn’t completed as expected.

Thumbtack Reviews

ConsumerAffairs has collected 879 reviews and 1,106 ratings.

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Page 2 Reviews 10 - 40
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Reviewed Aug. 18, 2023

First, this review is based solely on our experience with this platform and other platforms like it. We make no representation for anyone or anything beyond ourselves and the relationship we had with this organization. I'll make this as concise as possible - We are a Private Investigations firm in the United States. We joined Thumbtack as a marketing ploy to gather more leads for our state. As licensed professionals, we can only work on cases that ORIGINATE in the state for which we are licensed. Outside cases must be in states with reciprocity to our state or we must subcontract with a PI who is licensed in that state.

After carefully telling Thumbtacks system settings what area we needed leads from, we were off to the races. We set a budget and moved forward. Now keep in mind Thumbtack unlike its competitors doesn't allow you to decide about leads - if it believes something is a match then it sends you the lead and auto bills your card a whopping $18 bucks for that one lead. In our case, of those first 4 leads, only 1 was in our state and serviceable and the other 3 were out of state and we couldn't service them if we wanted to.

I thought there must be a mistake, I checked our settings, and they were correct. So I requested refunds for the out-of-state items based on the fact we were auto-charged for things that did not meet our criteria. Took them 2-3 days to issue the refunds at which time I hid our account until I was sure they would correct the issue.

After they issue the refunds I said ok, let's try again and unhid the account. 3 more direct leads come in they forced us to pay for - guess what? NOT ONE of these leads was in our state or matched our preferences and the previous lead we got that was in our state never replied to or acknowledged us. This same scenario happens at another organization that is a direct competitor to Thumbtack.

At this point, we knew this platform was shady as well. They are randomly charging people in hopes they get direct charges you won't dispute and we are estimating that the leads are randomly generated in a mix of actual leads. In other words, yes there are some legitimate leads we believe, but we are of the opinion they are mixed with fake leads that no real person is behind, justified by our observation on this platform and others like it. In our view, this business model is borderline criminal. If we had the resources to waste - we'd start our own investigation into these companies. Good luck all.

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Reviewed Aug. 18, 2023

I used Thumbtack to find a refrigerator repair pro. The pro that was recommended wasn't able to fix my fridge and for 3 months, I had no refrigerator. He wanted half the money up front and the rest due the day it was repaired. I paid him half and on the day of the repair, the rest. As soon as he installed the compressor he said that it was done and should work but left before it started cooling. He said to give it 24 hours to completely cool. It never cooled. He had already been paid. Over 3 months he made 5 visits, told me it should work and left. It never worked. I paid him $1364.00 already and had nothing to show for it.

I contacted Thumbtack because they say they guarantee the work that's done but that's not the case. I have been back and forth only to find that they don't stand behind their pros. Thumbtack support say they can't make him do anything. I had someone else come in from GE and I had a refrigerant leak, not a bad compressor and had it fixed for under $400.00. Now Nicholas ** at Palmetto Home and Appliance won't return my money and Thumbtack says they can't compel him to do anything.

Don't waste your time and money using this service. I am broke and disappointed at this point not to mention the time wasted thinking Thumbtack would guarantee the work done by the pros they recommend. I am a disabled senior citizen and can't afford for things like this to happen and hope by making this review, it will save someone else trouble, money, and heartache. I will never use them again, even if it were to haul trash or have someone cut my grass. It isn't worth it.

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Reviewed Aug. 16, 2023

Do not use this service to promote your business unless your business, They falsely advertise its service and to make you spend money on its platform. Check the reviews, I am not making a claim out of spite, this platform tricks businesses into buying into their advertising by getting customers looking for services that don't pertain to your business and then charging you for the leads.

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Customer ServiceContract & TermsStaff

Reviewed Aug. 15, 2023

I have been listed as a vendor on Thumbtack for eleven months. Besides being predatory for vendors in that they have you pay to merely receive leads (and it's exceptionally rare for the prospective buyer to book), they do not care about vendor experience. I decided to delete my account today because I had been waiting for a week for their employees to remove a false review left on my account (with proof) from a woman who hired another performer. I reported it a week ago and was told "Well, it's 4 stars, that's not so bad. " It was entirely false!

When I showed them proof from the woman stating she was hiring someone else and that she called me by the wrong name in the review, I was told to contact her myself asking her to delete it. I reached out to her twice and heard nothing. I was also told that their "dedicated review team looked at it and determined they could not remove it." They never informed me of this. I had to wait a week for no answer only to call back today and hear this. It ruined my 5 star rating and was completely false.

Also, to add insult to injury, when I attempted to delete my account, the system puts it in as a "request," and does not do it immediately. Because I wanted it deleted, I removed all of my info from my profile. They then sent me an email telling me I was violating Thumbtack's Terms of Use because my account isn't updated. How ridiculous. On any other entertainment booking site whenever I've had a problem, it was handled immediately. Do not waste your time advertising via this service.

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Verified purchase

Reviewed Aug. 10, 2023

I simply requested a Solar Equipment review for a possible malfunction, which warranty company would work with a legal Arizona Solar Business and I pay labor costs. Easy I would give an estimate to the well known warranty company, they would approve deliver necessary equipment and I would pay the labor costs. Instead Thumbtack referred a criminal who did unauthorized and never requested Electrical work because it was an emergency fire risk that I was in danger since I am Federally Recognized Medical Homebound Disabled person. He said he was Solar but also a licensed Arizona Electrician since he did the work to save my life I owed $390.00. Not what I expected but I thought Thumbtack recommended Pro. I paid not expecting Thumbtack to sell my private information to a criminal.

I have been communicating in writing with Thumbtack since 6.18.2023 proof that the company is not a legal solar company or electrical company, written proof of the Thumbtack Pro utilizing the Thumbtack Platform to perform fraud on me and professional Legal Arizona Electrician who I am willing pay the Legal Electrician not me, $1,500 repairs of unauthorized electrical damages.

Thumbtack Support in writing acknowledge and stated validated my complaint as true no disagreement there. Thumbtack.com Support written statement is Thumbtack.com is a neutral party, Though they haven't provided documentation and I can't find any public information, IK was responsible for determining if a Thumbtack recommended Professional business was really a Professional Business or a criminal.

Thumbtack.com written statement was the criminal would give me the $390.00 refund if I signed legal waivers provided by the criminal releasing him from any financial responsibility of his criminal damages to my property because he, the unqualified illegal electrician, had decided that the qualified legal electrician was in error not him and Thumbtack has no control of illegal activity on Thumbtack.com Platform, I can't find and haven't been provided documentation I was responsible to monitor illegal activity on Thumbtack.com Platform.

Thumbtack.com acknowledged and didn't disagree illegal activity being performed by a Thumbtack Pro on Thumbtack.com Platform. 8/10/2023 Thumbtack.com is still profiting selling the criminal leads for his illegal company, the criminal has my $390.00 and according to his Thumbtack.com website page not only is still fraudulent advertising but did a 20,000.00 illegal solar job for a Thumbtack.com customer who I hope doesn't have any issues because he has no construction license or construction insurance as required by Arizona Public Law for any building modifications over $1,000.00.

Glad the criminals Thumbtack and the illegal business Mesh Bros Enterprises are still profiting where I, the Thumbtack Customer have to still have my solar equipment reviewed, my original request, but I was provided financial responsibility of $1,500.00 to pay for illegal activity by Mesh Bros Enterprises. I did not receive services requested and my home was damaged $2,000.00 by criminal activity because IK used Thumbtack.com as opposed to other referral companies where I wasn't unknowingly put in a situation of a criminal approaching me.

I, Marie **, publicly swear this is my true experience and all documentation has been submitted to Arizona Attorney Generals' Office to review my claim of Thumbtack.com Fraudulent Advertising. Thumbtack.com did not inform me prior to my legal agreement with Thumbtack.com. I was giving Thumbtack.com permission to sell my private information to a known criminal. The illegal solar company did not find publicly. I wanted a free estimate for possible solar equipment failure, Mesh Bros Enterprises were only aware of me because I agreed for Thumbtack to sell that private information to Thumbtack.com's Private Professional Network.

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Punctuality & Speed

Reviewed Aug. 9, 2023

First pro was mean, left a mess, need to hire a second person who is now over an hour late. I will be out lots of money. Never use Thumbtack. The rankings are deceptive and I am unable to review them.

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Customer ServiceInstallation & Setup

Reviewed Aug. 7, 2023

I hired a pool service "professional" through Thumbtack and it turns out I shouldn't have wasted my money. A local teenager with some YouTube instructional videos would have cost me less and done work of the same quality. This pro would tell me completely inaccurate things about the pool operation and plumbing, add chemicals willy nilly without reading the directions, and then finally installed a new filter completely backwards (i.e. intake hooked up to return). I spent literally thousands of dollars trying to get my pool under control with this guy before finally suspecting I was being taken advantage of. I've had no luck getting my money back through Thumbtack despite their supposed guarantee. Truly appalling customer service.

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Staff

Reviewed Aug. 1, 2023

Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. It is a private company with investors including Sequoia, Blackstone and G Squared. All them stated above are in cahoots to run a deceptive business geared at robbing Pros of their money. They have no care whatsoever for their unethical business practices. They create FAKE leads to steal Pros money. I’m joining the lawsuit against them. I want my money back. How can these people be allowed to continue to do this without any form of repercussions. I will not stop until they are out of business.

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Reviewed July 28, 2023

I was screwed out of a down payment from a contractor I hired through Thumbtack. I filed a complaint through Thumbtack and got no satisfaction from them. In fact, I never heard anything from them at all. The contractors are apparently in good standing with Thumbtack if they pass a background check. There is no requirement to treat the clients fairly. I would expect Thumbtack to act on the client's behalf since they, in effect, are vouching for contractors that come up on their platform. Alas, Thumbtack apparently doesn't care.

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PriceStaff

Reviewed July 26, 2023

He (it's one guy running this scam) charged my unauthorized cards repeatedly, won't let me delete my info off their site or deactivate my account. The "customers" will pretend to be interested and ghost you - I think the way it works is they get a cut of the lead cost, which has skyrocketed in price, and keep businesses coming back thinking they are getting real leads when they are total actors and scammers. Continuing to charge me even after me repeatedly trying to delete my account and contacting them. Had to close my credit cards to prevent more charges - he's running the charges manually too! Do NOT work with this company!

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Verified purchase

Reviewed July 24, 2023

I was contacted by a Web Design Company called Web Design Solutionz/Solutions through Thumbtack. The Web Design Company stole $1,197 from me, even after I requested a full refund early on and they told me they would process my refund. In the end more money was taken, and I was never given what I originally asked for and as they have advertised. I actually have nothing to show for the funds stolen, they are keeping my funds hostage and have no intentions on refunding any funds.

Their website is false advertising, and this is a form a embezzlement and a violation of consumer protection laws. If no legal action is in place for these types of people, what are options left? Thumbtack is clueless on what the issue is and think I hired a professional to renovate my home. I don't have a home issue. It is a web design service issue that Thumbtack represents on their site. STAY AWAY FROM WEB DESIGN SOLUTIONZ. They are a complete scam.

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Staff

Reviewed July 21, 2023

Whoever Thumbtack ALLEGEDLY does background checks on ARE NOT the people who do the house cleaning or the owners of the companies they represent or the people you message and/or speak to. Most of the housekeepers are NOT authorized to work in the United States, most do not have insurance, most are inexperienced, most do not understand or speak English, most all unreliable with zero accountability. Many of these 'alleged' housekeeping companies display 5-star ratings, list their companies as "top pros" with verified reviews -- most of which are lies. One LEGITIMATE investigation into Thumbtack posted reviews -- all which were fraudulent - but Thumbtack put them up anyway. Consumers beware.

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Customer Service

Reviewed July 20, 2023

Despite sending numerous photos and emails! They are allowing this inept contractor to continue to remain under their banner. This contractor pocketed most of the money I gave him and used cheap and used material to finish my project in some of the places. I had major work done Roof, Remodeled Porch and papers on the walkway and a gravel walkway. On the porch instead of getting NEW IRON BANNISTERS that I showed them in Lowe's, they found an old rusted Bannister and painted it over with black paint. The rust is coming through and rust is on the steps and new papers. THEY painted over unscraped paint.

The PVC IS BUCKLING. The soffit on the roof is falling off. They didn't fix the roof edge just painted over it. The concrete porch is chipping all over. They didn't even bother to use concrete paint. They tried 2 do a ***0000$ job for 11000$. This what another contractor who I contacted to give me an estimate for repairs. Instead of hauling away the trash from the remodeled porch they stuck all the trash underneath the porch creating a new home for the community rodents. HORRIFIC. I have contacted the BBB AND THE ATTORNEY GENERAL OF MD about this matter and will be filing an MHIC complaint. Do not use Thumbtack. THEY ARE A SCAM!!

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Customer Service

Reviewed July 19, 2023

We currently have 150+ reviews with a 5 star rating. Have tried to change our email address now for just over a year and have had to pay $15 a month to keep email address we no longer use so we don't miss anything and get charged. Egregious operations, 0 CUSTOMER SERVICE, get directed to text message no calls, and no one responds to text. Good Luck!

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Customer Service

Reviewed July 18, 2023

I used to work with Thumbtack pro since 2017. At beginning it wasn’t bad. But now they’re useless, I spent more than 20k every year. I have all the invoices they charged me. I’m top pro with NO negative reviews. From last year they start tricking pros and just making money from pros. Customer service is useless and not responsive. This app completely turns trash. PLEASE DO NOT WASTE YOUR TIME AND MONEY ON THUMBTACK.

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Staff

Reviewed June 30, 2023

They were very professional with the move. Very carefully not to break anything & followed my instructions that was given to them. They got the job done in a timely manner and remained safe as well. They made sure I was a very satisfied customer. I highly recommend their service. Thanks again. You all are awesome.

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Reviewed June 22, 2023

My name is Chuck and I have a junk hauling business in Tucson Arizona. I started using Thumbtack back in 2019 and they have been awesome until the last few years. They are no better than Angie now. I had a customer book a $50 job and thumbtack charged me $41.99 for the lead and refused to refund my money. I used to get 2 to 4 leads per day and close over 75%. Now I am lucky if I get 2 per month. Whatever you do, do not use this platform.

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Customer ServiceStaff

Reviewed June 16, 2023

I'm a freelance editor and started using Thumbtack in the early days. I have to say they were a perfect platform with impeccable customer service and what felt like a genuine interest in their work. Now, they just take advantage of the pros, they do not care about them, and only care about taking their money. In the last year (just one year!!!) leads for writing and editing services have gone from $15-$21 to $37-$45 — for editing projects, which usually are $125-$175, unless you get a full manuscript, which doesn't happen every day. I went from spending $300 in leads per month, to $900 AND I'M MAKING MUCH LESS MONEY!!!! THEY'VE GONE THE ROUTE OF BIG BUSINESS — SCREW THEIR CLIENTS (in this case the pros). Let's make as much money as possible. What a shame!!

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Customer ServiceInstallation & SetupStaff

Reviewed June 16, 2023

I wouldn't recommend Thumbtack to my worst enemy. They use FixTman, and they are horrible and unprofessional. Had we known they were going to send "techs" that had absolutely no idea what they were doing, my husband and I would have done this job ourselves. By no means are these professional contractors. I have never seen "techs" look at instructions so confused before. They also came unprepared for themselves, practically begging for water anytime we checked on them. Any professional contractor comes prepared for themselves and don't ask anything of the client. I am pretty sure they just hire anyone that can pass a background check.

It's 3 days into the job, and they have left our Gazebo damaged, unsafe, and incomplete. Now they're saying they can't finish the job. They also didn't use any silicone during the job. It's missing part of the roof. Only 2 anchors used on each foot while 3 holes were drilled. Anchors are loose and not secured to the concrete. This is unacceptable, unsafe, dangerous, and not up to code. Customer service has been anything but that, and have done nothing to make things right. We can't get anywhere with them. This Gazebo was gift to us for our first home.

Now, we're stuck with finishing up the job because FixTman clearly has no understanding of what a job done right looks like. Not to mention were stuck with the damage that the techs made. Save yourself the money and time. FixTman is a scam, and they will leave you high and dry. They are not to be trusted. Do not give them a dime of your hard earned money because they will not work hard for you.

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Customer ServicePrice

Reviewed June 15, 2023

Thumbtack generates numerous accounts to send false leads (potential customers) to the “pros.” With each generated account, they send one “lead” to five pros. Each pro is charged $30 (on average) for each “lead,” which I have experienced and observed, multiple times and every day I was a member of the platform. This is an extremely deceptive practice and unethical. Customer service is poor, nearly non-existent.

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Reviewed June 14, 2023

As a photographer, once you sign up Thumbtack sends so many leads, and immediately sucks money out of your bank account. Most of the leads are fake. So I was watching 30-80 dollars a lead get sucked out of my account for fake leads. The more I tried to stop it, the further behind I got. Getting a refund is impossible, and it is frustrating when you go to bed and wake up with 71.00 taken out of your account for a fake lead, then spend hours and hours trying to get someone to refund it, and days chasing the refund that never happens.

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PriceStaff

Reviewed June 14, 2023

Bad - they charge professionals for jobs they don't get. I recently posted a job, got a booking, but had to cancel. They charged the professional $46 for the $255 job that was cancelled. This is predatory.

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Customer ServiceStaff

Reviewed June 8, 2023

I would not use this app. I accidentally left a review that I wanted to go back and edit after a contractor and I had fixed an issue. They would not let me do it and the specialist was yelling at me on the phone. We got into a screaming match with one another and the guy just would not budge. Their policy is to never let reviews get updated or deleted. I believe the reason they do this is to have more reviews altogether on the site for its ratings. It doesn’t matter to them that the perception of the reviews will hurt people or businesses.

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CoverageStaff

Reviewed June 6, 2023

I hired a highly rated professional to do a drywall job for me through Thumbtack. The pros broke my toilet flange right off the drain pipe. They didn't tell me and just put the toilet over the hole not attached to anything. The toilet started leaking, duh! It cost me $4500 to have a plumber come out and repair the flange and pipe. They had to drill through the slab to replace the pipe. Thumbtack claims they are insured up to $100K for any damage that is done. That is hogwash! They will not use their insurance to fix anything, IF they actually have insurance. They leave it to the consumer to hash it out with the pro. They false advertise claiming they have insurance on damage. DO NOT USE THUMBTACK. They are not a credible company.

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PriceStaff

Reviewed June 4, 2023

I started my house cleaning business 9 years ago and came across Thumbtack. In the beginning it wasn't expensive and was very helpful in getting my business going. Fast forward to 2023, I recently considered using this site again. I relocated to another state and restarted my business. Thumbtack charged my credit card over for over $400! Some of the leads were considered "direct leads" so I was charged without even having the choice if I wanted to accept the job. One person directly booked me then canceled. Then I was charged for the "lead" anyway. Thumbtack then claimed they would refund my credits as a one time courtesy. What a joke! What about the other money you charged for non existent leads?! Then you can't talk to a real person. Now they've deleted years of reviews from my account. I will not use Thumbtack again and if you've read the rest of the reviews, you won't either.

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Customer ServiceStaff

Reviewed May 24, 2023

The team at Thumbtack never answered my specific topic related queries, all they send is links to go over. I posted an issue on the reviews that older ones are getting deleted when the new ones came in and they are not even replying to the point and always sends out links for me to go over. Worst customer service.

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Staff

Reviewed May 17, 2023

Wade was very easy to communicate with, was very reliable and professional. I will use him again and highly recommend him. I set the details up with Wade and he worked it out perfectly with my friend and son. He did it in a timely manner.

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Customer Service

Reviewed May 15, 2023

This is truly a warning to anyone who would think of using their site. Customer Service is non-existent; the "Pros" are not credible; not licensed and Josue ** of Medford, OR stole close to $2,000.00 from me and the company refused to do anything. They completely ignored all facts and documents. It was the worst experience of my life with any company. I will now be filing a civil action. AGAIN -- DO NOT HIRE FROM THIS COMPANY!!!!

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Customer Service

Reviewed May 9, 2023

If I could rate it ZERO stars I would. I joined Thumbtack as a Pro. After 3 leads it was radio silence. It's nearly impossible to get a hold of customer service and after months of petitioning for a refund I was still left disappointed and empty handed. STAY AWAY!

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Customer Service

Reviewed May 8, 2023

Steer clear of this. They will take all of your money and ZERO customer service support. I reached out and tried and they didn't care at all. They charged me $46 for reaching out to an opportunity. The client ghosted, which isn't surprising. They likely charged everyone who applied. When I contacted CS about it, they lied and said they would refund it as a one-time courtesy but then they put it as a STORE CREDIT. Their policy states that within 10 days those refunds can be sent back to original payment, but they refused. Scam, scam, scam. Stay away!

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Thumbtack Company Information

Company Name:
Thumbtack
Year Founded:
2009
Address:
360 9th Avenue
City:
San Francisco
State/Province:
CA
Postal Code:
94103
Country:
United States
Website:
www.thumbtack.com