Thumbtack Reviews

Terrible Experience for a Security Firm. Our experience with Thumbtack has been nothing short of a nightmare. We are a security firm, and 9 out of 10 leads we received were completely useless—most were from people simply looking for employment, not clients seeking security services. When we brought this to Thumbtack’s attention, we were met with an absurdly difficult refund process. We were required to reach out to the lead, obtain proof that they were seeking employment, and then submit this to Thumbtack. Even after providing clear evidence, such as screenshots, we were told this wasn’t enough. Thumbtack demanded that the lead go back to their platform and explicitly type in the chat that they were looking for a job. This was an unreasonable and nearly impossible requirement to meet.

Scam. First, they send you leads in areas that you do not live. Then, they charge you for those leads which you NEVER accepted or communicated with. When you ask them for a Refund, they deny it. When you try to email them or call them but they deny the charges and claim that your profile is set up that way. This company is the biggest SCAM.

I've been using this service for 5 years. Lately, it has gotten so bad that I am going to cancel my account. You don't get any leads unless you sign up for direct leads, then those are junk. Customers don't respond, customers are inaccurate with their needs and you sign up for a job that is way bigger than the price was for. I'm getting about 1 in 10 jobs that I pay for leads.

Their way of turning the leads off is very sad, hence just randomly charging you for leads you don't really want. You have to go in once a month and tell the site you're on vacation to avoid the obnoxious leads. As soon as someone chooses you they automatically charge you and won't refund the money even if you don't want the job. I will not use them anymore.

COMPLETE BOGUS COMPANY! Do not waste your time or money. They send fake leads, charge you for nothing legit. Nothing! You dispute charges and they tell you to basically piss off. Use other platforms or Facebook marketing! Screw Thumbtack. They are nothing but garbage!

Thumbtack is another online lead-generation service that has consistently delivered subpar results. As a service provider, you have the ability to customize your ideal client profile and turn on the auto lead match tool. Thumbtack charges you for the lead based on their definition of meeting your preferences. For example, I was matched not once but multiple occasions with individuals thousands of miles away even though I set my target geographic area of 100 miles. I requested a refund and per their definition of a match, they would not refund the lead cost even though I did not receive the phone number or have the ability to contact the lead. You’re better off generating your own leads and spending your money on organic content creation. I’ll be canceling this service and copying pasting the reviews that I received over to another review site. Terrible tech company with no ethics, par for the course.

Thumbtack just want to take the money from the people that works hard providing cleaning services and other services! Customer services is the worse possible and they never help! I don’t recommend to anyone!

First problem is that they recommends companies that are across the country! Ridiculous...Their app is also very difficult to use regarding communication with a potential business you would like to use. Just google what you are in search of in your area.

A complete scam, all they do is charge, most of the clients do not exist, everything is perfectly set up so that you cannot complain. I do not recommend them at all. They are a mockery of professionals who are trying hard to start their business.

Thumbtack is the biggest scam ever. They charged me $38.50 PER lead, even if the lead didn’t lead to a booking! Imagine how many people they scam with this a day, I’m talking thousands and thousands of dollars!!

Dana at Thumbtack set me up, and then disappeared and has yet to return my phone calls. Customer Service line goes right to his extension, and it never gets answered. Terrible customer service, emails go unanswered, as a pro, this is by far the worst lead generation company I have ever worked with. They ask for $400 to be in their network and that $400 goes towards leads which is fine, but the lack of leads, lack of lead quality, and lack of customer service (which is the biggest thing for me) makes this a lead generation service I'd recommend NOBODY ever use.

A complete scam. Stole hundreds of dollars from me. Leads are more often than not, fake. The few real leads come because Thumbtack advertises your business on Google keyword searches, at 10x the price that google would have charged you. Scam leads will never be refunded, only 'credited'. Recently, they stopped refunding even the scam ads.

This is a scummy company that takes advantage of small businesses. I am a client, not a business owner. I reached out to a handful of Tree Trimming companies and Thumbtack encourages you to do this. Little did I know, each person that I messaged gets charged a fee. One told me it was $47! After researching this, I've read other vendors say the fee is as high as $150. I understand having to pay a small fee for leads but this is outrageous. It doesn't matter if the business is actually hired or if the message is real. They even get charged when bots message and they don't offer refunds for any reason. I really wish I was aware of this. I wanted to support a local business, not take money out of their pocket. I will never use Thumbtack again and will warn everyone I know about this shady company.

If you are thinking about joining Thumbtack as a Pro, I would caution you. I didn’t know how it worked but when you sign up they don’t automatically charge you. You can look through leads and reach out to customers but I never had one person respond. Somewhere along the way my targeting preferences were changed and I started seeing charges for leads. I was charged over $550 for 10 leads. Out of those leads, 4 people never responded and 2 needed a totally different service outside of my scope of work. I requested a refund on each of these and Thumbtack denied each one.

Contractors beware of Thumbtack. My experience with this platform has been overall negative. Many of the leads I received are very questionable. The prospect will inquire about a job and then no communication is established and Thumbtack will charge you ridiculous fees for the lead. This has happened more than ten times. Every time this happens I request a refund. Most of the time I'm denied a refund for a frivolous lead. As this can reoccur frequently in a week and all of a sudden you've spent $100's even $1000's with no scheduled jobs. This company will take your money!!! You are forewarned.

I wish I could say I have fond memories of using Thumbtack, but my recent experiences have led me on quite the rollercoaster ride—one that I just can’t recommend to anyone anymore. I started with hopes of finding quality service providers, but I can only describe my journey post-2022 as thoroughly disheartening.

I recently had a disappointing experience with Thumbtack. Despite being located in New Jersey, I was charged for a lead generated in Texas that I couldn’t pursue. I reached out to their support team, explaining the situation and requesting a refund, but they refused to offer one. Each time I contacted them, they just reiterated their policy without genuinely addressing my concern or offering a fair resolution. As a professional who depends on quality leads in my area, I’m frustrated by their lack of responsiveness and unwillingness to provide reasonable support. Thumbtack should be more mindful of their users’ needs and ensure that charges are fair and appropriate. Would not recommend if you’re seeking reliable, customer-focused service.

Absolutely the worst gig platform has greedy vultures controlling the platform. I wish I could leave no stars. Lead cost insanely high and inconsistent, and quality of leads are awful. I don't recommend this platform, they provide absolutely no long-term value.

Pro's save your little money from this scam. They charged my credit almost $700, and they refused to refund, they offered me credit and direct leads, once I reached out to the clients, they were all fake with 19 high-end properties to manage plus 216 others but you have to pay surge fee of $165 to confirm if you can do the job, "SCAM". Pro run, don't put your credit with this people, they here to scam us. I wish I could get a team we sue this filthy company... This happened on 23rd October 2024. Don't believe their reviews that are giving them 5 star they usually buy them. We're the real pros and this the whole truth. It's a blow for me but I will recover.

This is very unprofessional company. Doesn’t respect their pros. Stole tons of our money. Complete scam and trash. Asked about refund for my lead, they didn’t even listen to me, they just sent me automated messages and stopped responding.

Thumbtack doesn't treat their Business partners with even a shred of respect. They sent me a bunch of useless leads from other states, I contested the charges and they said they can't control how customers mis-categorize their requests and refused to refund the Lead Charges. They racked up $100 in charges in a span of 2 hours and refused to refund it even though all but 1 of those leads was un-actionable.

Please save yourself from this Company. They will make your refund a client no reasons and if a client doesn't want to pay you they will do absolutely nothing. The client used my service and then refused to pay. We confided to Thumbtack to at least block this person and they do not want to. They want to keep scammer like this continue to take advantage of hard working professionals.

This is Thumbtack's customer service number which they are hiding from plain view (866) 501-5809. Overall, this a horrible lead generation service for businesses. You need to activate your account if you want to dispute a charge. I wouldn't recommend using them to any business owner.

I am a Thumbtack Pro, or I used to be one. I started with them since the beginning, that was about 5 or 6 years ago, they used to charge the right amount, the quality of the leads was great. My business was making money using only Thumbtack. Now I barely use them. Why, what changed? They've got greedier, now they are a public company. Just yesterday, I started to get leads, but all of them for things I don't do. I sell blinds, shades and drapes, which is under "window treatment installation or repair" but ALL the people who contacted me yesterday, wanted someone to install hurricane shutters, which is something I don't do. I am not a handyman.

I started with the company in 2012. I was likely one of the only ones in my area, possibly my state. I had hundreds over leads daily. So many I could pick and choose which I wanted. Even ended up hiring others along with my self to take in all the jobs. That changed in 2018. In 2018 they began stealing money. Literally every lead .2 cents. When I was getting hundreds daily this added up. Then from there they doubled the Cost per lead; then tripled. Then began sending fake leads; computer generated fraudulent leads. Or a customer I've already had; using their information a second, or third time without the customer even being aware. As I checked with those clients. Then when I sent a complaint about a lead that made me uncomfortable and was illegal. They shut down my profile and ability to use the app further. Despite me having over 300 reviews and being hired over 1500 times. I was top on there platform.

I hired someone from this side, he didn't finish his job. He damaged part of projects he supposed to repair. I paid cash and he said, "I'm coming to finish rest." I did mistake. I paid him then I text him, "I paid you and you didn't finished your work." Also worked he down was much less then he said he had to do then he text me, "You harassed me. I'm not coming finished your work." I told him, "You put paint on my shingle." Then he said, "If you want you to pay." He came 8.30 am, he start talking until noon then he said, "Is very hot. I'm coming back afternoon." He came again and start work and eat then when was little dark was on my roof then in the morning. I saw what happened to my roof and chimney #1 picture before his work. #2 picture after his work. I paid 600.00 cash.

I used to love Thumbtack many years ago. I just closed my life coaching service on Thumbtack today. They double charged me for a client who has never called me, won't pick up the phone when I tried to call. They have a 30-day refund (if you can get the refund, which Thumbtack almost always now says your refund request was denied). I called on day 31 and asked if they would refund both charges, which amounted to almost $150 total. They declined it, but they thanked me for my 8 years of being a client!! Mind you this is for a life coaching job in which I would have to work 2 sessions with a client just to break even. This is so wrong - Thumbtack should only be earning a portion of what I earn, not more than I earn.

Listen up! Thumbtack is a total scam! They lure you in with "potential clients" who end up ghosting you, and yet, you still get charged! What's worse? You can't even get a hold of anyone at Thumbtack to complain! I've been charged over $280 for leads that never amounted to anything. I'm convinced they manufacture fake leads just to drain your wallet. Don't fall for their tricks! There have to be other platforms out there offering legitimate and honest business opportunities. So steer clear of Thumbtack and save your hard-earned money!

I’m surprised there is no class action lawsuit at this point. False advertising! Consumers are not protected under the Trust and Safety Claims. Everyone including myself has the same story. Hired so called “pro” through thumbtack property got severely damaged. Thumbtack refuses to pay. I’ll speak to an attorney because this is false advertising and extremely misleading to unsuspecting consumers.

I signed up for Thumbtack after being told repeatedly how their platform could bring more clients to my business. One service that caught my attention was the direct lead feature, which was supposed to connect me with potential clients in my working area. Unfortunately, this experience has been far from what was promised. Firstly, many of the leads I receive are located well outside the areas I serve, making it frustrating and pointless to pursue them. Even worse, these "direct" leads are not exclusive—other pros are sent the same leads, yet I’m still being charged for them, regardless of whether I secure the job.