Thumbtack Reviews

First, this review is based solely on our experience with this platform and other platforms like it. We make no representation for anyone or anything beyond ourselves and the relationship we had with this organization. I'll make this as concise as possible - We are a Private Investigations firm in the United States. We joined Thumbtack as a marketing ploy to gather more leads for our state. As licensed professionals, we can only work on cases that ORIGINATE in the state for which we are licensed. Outside cases must be in states with reciprocity to our state or we must subcontract with a PI who is licensed in that state.

I used Thumbtack to find a refrigerator repair pro. The pro that was recommended wasn't able to fix my fridge and for 3 months, I had no refrigerator. He wanted half the money up front and the rest due the day it was repaired. I paid him half and on the day of the repair, the rest. As soon as he installed the compressor he said that it was done and should work but left before it started cooling. He said to give it 24 hours to completely cool. It never cooled. He had already been paid. Over 3 months he made 5 visits, told me it should work and left. It never worked. I paid him $1364.00 already and had nothing to show for it.

Do not use this service to promote your business unless your business, They falsely advertise its service and to make you spend money on its platform. Check the reviews, I am not making a claim out of spite, this platform tricks businesses into buying into their advertising by getting customers looking for services that don't pertain to your business and then charging you for the leads.

I have been listed as a vendor on Thumbtack for eleven months. Besides being predatory for vendors in that they have you pay to merely receive leads (and it's exceptionally rare for the prospective buyer to book), they do not care about vendor experience. I decided to delete my account today because I had been waiting for a week for their employees to remove a false review left on my account (with proof) from a woman who hired another performer. I reported it a week ago and was told "Well, it's 4 stars, that's not so bad. " It was entirely false!

I simply requested a Solar Equipment review for a possible malfunction, which warranty company would work with a legal Arizona Solar Business and I pay labor costs. Easy I would give an estimate to the well known warranty company, they would approve deliver necessary equipment and I would pay the labor costs. Instead Thumbtack referred a criminal who did unauthorized and never requested Electrical work because it was an emergency fire risk that I was in danger since I am Federally Recognized Medical Homebound Disabled person. He said he was Solar but also a licensed Arizona Electrician since he did the work to save my life I owed $390.00. Not what I expected but I thought Thumbtack recommended Pro. I paid not expecting Thumbtack to sell my private information to a criminal.

First pro was mean, left a mess, need to hire a second person who is now over an hour late. I will be out lots of money. Never use Thumbtack. The rankings are deceptive and I am unable to review them.

I hired a pool service "professional" through Thumbtack and it turns out I shouldn't have wasted my money. A local teenager with some YouTube instructional videos would have cost me less and done work of the same quality. This pro would tell me completely inaccurate things about the pool operation and plumbing, add chemicals willy nilly without reading the directions, and then finally installed a new filter completely backwards (i.e. intake hooked up to return). I spent literally thousands of dollars trying to get my pool under control with this guy before finally suspecting I was being taken advantage of. I've had no luck getting my money back through Thumbtack despite their supposed guarantee. Truly appalling customer service.

Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. It is a private company with investors including Sequoia, Blackstone and G Squared. All them stated above are in cahoots to run a deceptive business geared at robbing Pros of their money. They have no care whatsoever for their unethical business practices. They create FAKE leads to steal Pros money. I’m joining the lawsuit against them. I want my money back. How can these people be allowed to continue to do this without any form of repercussions. I will not stop until they are out of business.

I was screwed out of a down payment from a contractor I hired through Thumbtack. I filed a complaint through Thumbtack and got no satisfaction from them. In fact, I never heard anything from them at all. The contractors are apparently in good standing with Thumbtack if they pass a background check. There is no requirement to treat the clients fairly. I would expect Thumbtack to act on the client's behalf since they, in effect, are vouching for contractors that come up on their platform. Alas, Thumbtack apparently doesn't care.

He (it's one guy running this scam) charged my unauthorized cards repeatedly, won't let me delete my info off their site or deactivate my account. The "customers" will pretend to be interested and ghost you - I think the way it works is they get a cut of the lead cost, which has skyrocketed in price, and keep businesses coming back thinking they are getting real leads when they are total actors and scammers. Continuing to charge me even after me repeatedly trying to delete my account and contacting them. Had to close my credit cards to prevent more charges - he's running the charges manually too! Do NOT work with this company!

I was contacted by a Web Design Company called Web Design Solutionz/Solutions through Thumbtack. The Web Design Company stole $1,197 from me, even after I requested a full refund early on and they told me they would process my refund. In the end more money was taken, and I was never given what I originally asked for and as they have advertised. I actually have nothing to show for the funds stolen, they are keeping my funds hostage and have no intentions on refunding any funds.

Whoever Thumbtack ALLEGEDLY does background checks on ARE NOT the people who do the house cleaning or the owners of the companies they represent or the people you message and/or speak to. Most of the housekeepers are NOT authorized to work in the United States, most do not have insurance, most are inexperienced, most do not understand or speak English, most all unreliable with zero accountability. Many of these 'alleged' housekeeping companies display 5-star ratings, list their companies as "top pros" with verified reviews -- most of which are lies. One LEGITIMATE investigation into Thumbtack posted reviews -- all which were fraudulent - but Thumbtack put them up anyway. Consumers beware.

Despite sending numerous photos and emails! They are allowing this inept contractor to continue to remain under their banner. This contractor pocketed most of the money I gave him and used cheap and used material to finish my project in some of the places. I had major work done Roof, Remodeled Porch and papers on the walkway and a gravel walkway. On the porch instead of getting NEW IRON BANNISTERS that I showed them in Lowe's, they found an old rusted Bannister and painted it over with black paint. The rust is coming through and rust is on the steps and new papers. THEY painted over unscraped paint.

We currently have 150+ reviews with a 5 star rating. Have tried to change our email address now for just over a year and have had to pay $15 a month to keep email address we no longer use so we don't miss anything and get charged. Egregious operations, 0 CUSTOMER SERVICE, get directed to text message no calls, and no one responds to text. Good Luck!

I used to work with Thumbtack pro since 2017. At beginning it wasn’t bad. But now they’re useless, I spent more than 20k every year. I have all the invoices they charged me. I’m top pro with NO negative reviews. From last year they start tricking pros and just making money from pros. Customer service is useless and not responsive. This app completely turns trash. PLEASE DO NOT WASTE YOUR TIME AND MONEY ON THUMBTACK.

They were very professional with the move. Very carefully not to break anything & followed my instructions that was given to them. They got the job done in a timely manner and remained safe as well. They made sure I was a very satisfied customer. I highly recommend their service. Thanks again. You all are awesome.

My name is Chuck and I have a junk hauling business in Tucson Arizona. I started using Thumbtack back in 2019 and they have been awesome until the last few years. They are no better than Angie now. I had a customer book a $50 job and thumbtack charged me $41.99 for the lead and refused to refund my money. I used to get 2 to 4 leads per day and close over 75%. Now I am lucky if I get 2 per month. Whatever you do, do not use this platform.

I'm a freelance editor and started using Thumbtack in the early days. I have to say they were a perfect platform with impeccable customer service and what felt like a genuine interest in their work. Now, they just take advantage of the pros, they do not care about them, and only care about taking their money. In the last year (just one year!!!) leads for writing and editing services have gone from $15-$21 to $37-$45 — for editing projects, which usually are $125-$175, unless you get a full manuscript, which doesn't happen every day. I went from spending $300 in leads per month, to $900 AND I'M MAKING MUCH LESS MONEY!!!! THEY'VE GONE THE ROUTE OF BIG BUSINESS — SCREW THEIR CLIENTS (in this case the pros). Let's make as much money as possible. What a shame!!

I wouldn't recommend Thumbtack to my worst enemy. They use FixTman, and they are horrible and unprofessional. Had we known they were going to send "techs" that had absolutely no idea what they were doing, my husband and I would have done this job ourselves. By no means are these professional contractors. I have never seen "techs" look at instructions so confused before. They also came unprepared for themselves, practically begging for water anytime we checked on them. Any professional contractor comes prepared for themselves and don't ask anything of the client. I am pretty sure they just hire anyone that can pass a background check.

Thumbtack generates numerous accounts to send false leads (potential customers) to the “pros.” With each generated account, they send one “lead” to five pros. Each pro is charged $30 (on average) for each “lead,” which I have experienced and observed, multiple times and every day I was a member of the platform. This is an extremely deceptive practice and unethical. Customer service is poor, nearly non-existent.

As a photographer, once you sign up Thumbtack sends so many leads, and immediately sucks money out of your bank account. Most of the leads are fake. So I was watching 30-80 dollars a lead get sucked out of my account for fake leads. The more I tried to stop it, the further behind I got. Getting a refund is impossible, and it is frustrating when you go to bed and wake up with 71.00 taken out of your account for a fake lead, then spend hours and hours trying to get someone to refund it, and days chasing the refund that never happens.

Bad - they charge professionals for jobs they don't get. I recently posted a job, got a booking, but had to cancel. They charged the professional $46 for the $255 job that was cancelled. This is predatory.

I would not use this app. I accidentally left a review that I wanted to go back and edit after a contractor and I had fixed an issue. They would not let me do it and the specialist was yelling at me on the phone. We got into a screaming match with one another and the guy just would not budge. Their policy is to never let reviews get updated or deleted. I believe the reason they do this is to have more reviews altogether on the site for its ratings. It doesn’t matter to them that the perception of the reviews will hurt people or businesses.

I hired a highly rated professional to do a drywall job for me through Thumbtack. The pros broke my toilet flange right off the drain pipe. They didn't tell me and just put the toilet over the hole not attached to anything. The toilet started leaking, duh! It cost me $4500 to have a plumber come out and repair the flange and pipe. They had to drill through the slab to replace the pipe. Thumbtack claims they are insured up to $100K for any damage that is done. That is hogwash! They will not use their insurance to fix anything, IF they actually have insurance. They leave it to the consumer to hash it out with the pro. They false advertise claiming they have insurance on damage. DO NOT USE THUMBTACK. They are not a credible company.

I started my house cleaning business 9 years ago and came across Thumbtack. In the beginning it wasn't expensive and was very helpful in getting my business going. Fast forward to 2023, I recently considered using this site again. I relocated to another state and restarted my business. Thumbtack charged my credit card over for over $400! Some of the leads were considered "direct leads" so I was charged without even having the choice if I wanted to accept the job. One person directly booked me then canceled. Then I was charged for the "lead" anyway. Thumbtack then claimed they would refund my credits as a one time courtesy. What a joke! What about the other money you charged for non existent leads?! Then you can't talk to a real person. Now they've deleted years of reviews from my account. I will not use Thumbtack again and if you've read the rest of the reviews, you won't either.

The team at Thumbtack never answered my specific topic related queries, all they send is links to go over. I posted an issue on the reviews that older ones are getting deleted when the new ones came in and they are not even replying to the point and always sends out links for me to go over. Worst customer service.

Wade was very easy to communicate with, was very reliable and professional. I will use him again and highly recommend him. I set the details up with Wade and he worked it out perfectly with my friend and son. He did it in a timely manner.

This is truly a warning to anyone who would think of using their site. Customer Service is non-existent; the "Pros" are not credible; not licensed and Josue ** of Medford, OR stole close to $2,000.00 from me and the company refused to do anything. They completely ignored all facts and documents. It was the worst experience of my life with any company. I will now be filing a civil action. AGAIN -- DO NOT HIRE FROM THIS COMPANY!!!!

If I could rate it ZERO stars I would. I joined Thumbtack as a Pro. After 3 leads it was radio silence. It's nearly impossible to get a hold of customer service and after months of petitioning for a refund I was still left disappointed and empty handed. STAY AWAY!

Steer clear of this. They will take all of your money and ZERO customer service support. I reached out and tried and they didn't care at all. They charged me $46 for reaching out to an opportunity. The client ghosted, which isn't surprising. They likely charged everyone who applied. When I contacted CS about it, they lied and said they would refund it as a one-time courtesy but then they put it as a STORE CREDIT. Their policy states that within 10 days those refunds can be sent back to original payment, but they refused. Scam, scam, scam. Stay away!