Thermador Reviews

The following information is based on MY observations pertaining to the new Thermador kitchen appliance product line (range, microwave, oven and dishwasher) that we purchased in March 2019 and had installed in our home in May 2019. The six burner range with a grill is beautiful and works as designed to work. The microwave has a timer function that you cannot use because the panel light times out thereby cancelling the timer you set for cooking needs (I’m told this is a design function that cannot be changed due to energy-savings guidelines). You have to press six (6) button options before it’s set and starts to warm up a cup of water or other warming/heating needs. There is no distinction in the sound coming out of it whether set at the lowest (1) or the highest (5). The volume control, while set at its lowest setting (1), is so very loud and can be heard throughout the entire house (I’m told this is a design function that cannot be changed).

Our $12,000 Thermador refrigerator/freezer had a major failure 4 years after being put in service. Spent more than 5 weeks and many hours going back and forth with Thermador's inept customer service people only to find that they declined our request for covering the labor portion of the repairs. Treated very badly by the company. Stay away. Overpriced and poor support.

We recently purchased a Thermador oven and paid over $10k for it. It has been cooking very unevenly - undercooked on one side, burnt on the other. The burners also function unevenly. The process of getting it serviced has been a nightmare. Thermador, through Bosch, has been unresponsive, inflexible, and unwilling to resolve quickly. We've had three service calls and the oven has gotten worse. Charles ** is our rep at Bosch and had been ineffective, and Ferguson appliances in Dallas was the showroom and has been unresponsive. Terrible, I would never recommend this to anyone.

Bought 6 Thermador appliances 2012 for 20,000$ dollars. Family of 2 retired persons. We had one service on the dishwasher after 2 years. Just called for repair on the fan end the oven. They are asking 800$/parts and 500$/labor for a total of 1300$ +taxes. Find it outrageous, unreliable appliances. Given that we are good clients, we proposed they offer the parts for free we will pay the labor. After 2 calls, they asked for a written request which we did. After waiting 3 weeks for an answer, we called back to be told that the decision had been given the following week, but they are too busy to call their clients back. CONCLUSION: UNRELIABLE APPLIANCES / EXECRABLE SERVICE. CHOOSE SOMETHING ELSE.

The Thermador dishwasher was installed in the summer of 2012 (7 years ago). I have had to replace the computer as the lighting wasn't working (within 2 years). Shortly after replacing the same problem re-occurred. Now the dishwasher does not turn off and it runs and runs with no water. Thermador stated that I should get it serviced - no concern whatsoever that this product was costly to purchase and costly to repair. Thermador DWHD630IFM. No more products from Thermador.

I Purchased Thermador Appliances for my Kitchen (Microwave, Refrigerator, Stove, Oven, Dishwasher) for a second home that I live in two times a year for a short period of time. Microwave died, repairing it would cost over $600. No option to replace it because it is discontinued and no other microwave will fit the built in space in my kitchen. Customer services pretty much gave me the only option of remodeling my kitchen as a solution, or to spend another $1000 in the same old microwave purchased from a distributor that still has it on stock.

I purchased a top of the line Thermador microwave, oven and warming drawer at the end of January 2019. The microwave did not work from installation. The repair man couldn't fix it after 2 months of working with him and Thermador. In the meantime, the repair man reinstalled the oven door poorly and it does not completely close. The warming drawer also does not heat evenly. After 2 plus months working with Thermador management, which never responds or finds resolution, and their certified repair companies, I am still without a microwave, oven and warming drawer that work properly.

We purchased our home in 2014. We had a premium Thermador package which I upgraded. For 4 years we used the home for vacations and rarely if ever used the range oven since we ate out most of the time. We moved into our home full time in April of 2018 and now use the oven about once or twice a week. Since there are only 2 of us we use the small convection oven exclusively. 3 weeks ago the oven light went out and I thought I would get around to changing it.

After much research we purchased a higher end stove which at the time we paid over $6000 for. We remodeled an old farmhouse and built the kitchen around the stove. Soon after we had it we had to have a few service calls but that was no big deal. Now only four of the burners work and we called out a Thermador service tech who informed us they no longer make parts to fix it.

I wouldn’t give them negative stars, if possible. I’ve been trying to get a microwave repaired for over 3 months. First it took forever to get someone out because over the half the service techs Thermador listed did not actually serve in my area. Found out I needed two parts which I ordered through Thermador. Was told both parts were available. One part came in mid-March. Second part never showed up. Followed up and was told other part is not available (after being told twice it was available). Now 5 weeks later, want to send first part back and am told there will be 25% restocking fee. I told them I’m only sending it back because 2nd part is no longer made. They said management would have to waive restocking fee. Followed up 4 times and no one will get back to me on returning the part. I can’t even describe how horrible the service has been. I have Thermador appliances and will never buy one again.

We purchased the 36" professional range, with 4 burners and griddle in the middle, about 2 years ago and are fairly content. But the reason for the 2 stars is that for nearly $10,000 we should be completely satisfied. The light inside went out within about a year, we've had a few issues with the bake function (which Thermador took care of), but have also been dealing with a loud noise in the back for about a year.

I purchased the side by side fridge and freezer in 2011. The ice maker immediately stopped working so it was replaced. The new ice maker would then jam up and cause me to take the drawer out and manually break up the ice. I've spent over $500 in repair costs to try to get this fixed and nobody has an answer. Now, 8 years after I bought it, I still have to pull the drawer out and manually break up the ice every couple of days. That's hundreds of times now since I bought it.

Brand new house unit was installed on the Monday Feb 25th/2019. I moved in on Friday March 1st/2019 - used it On Sunday March 3rd 2019 and was out of service by Monday March 4 2019 (that's once). Called Thermador Monday March 4th - received service Tuesday March 12th - only to find out it needs a part after one use and that will take a week - if they have the part!!! Impressed absolutely not, recommend absolutely not. The Customer Service Department does not understand "Customer Service" sassy attitude of rep. Told her I was not use to the lack of service as I previously owned Wolf and Miele products - my mistake. Stay away!

I scheduled a repair over a month ago to repair my dishwasher. I took the day off to meet the service repairman. I called to confirm on the day of the appointment and I was told that the service tech did not have the part I needed, so I had to reschedule for two weeks later. When I called today to confirm, Thermador had not lodged the service order correctly and the service repairman still did not have the part we needed. I took the day off of work again today. I had to reschedule again for over a week for the next service call. I have now been without a working dishwasher for almost two months. The lack of concern here is really upsetting and I am out time and money because of the ineptitude of the Thermador Service department. I would think twice before ordering a Thermador appliance.

Installed a Thermador Range and Hood in the kitchen 12 years ago. The remote blower for the hood stopped working. Appliance repairman could not get replacement part for blower. Called Thermador customer service to find out if current remote blower would be compatible with the hood. The woman said I would have to ask a technician then hung up. I expected her to know or have access to a technician or engineer to find out.

I spent over 25k for all of my appliances which include a Bosch Dishwasher, Thermador Convection Oven, and Thermador side by side refrigerator. Everyone of my appliances has either had a recall or failed. If you try to call Thermador for help, FORGET IT. You have to wait days before you get someone to come to your house. Once you get a Thermador technician to come by, God help you if they do their job right. Oh, if your appliance is over 10 years old forget about getting a replacement part.

Thermador oven would not ignite. So I called Thermador Los Angeles to schedule a tech visit. The earliest they could come was 10 days later. Technician diagnosed the problem but did not have the part. 4 days later on 2nd visit he could not find the part and told me his company did not order it. 2 weeks later they told me to expect 3rd visit from same Technician. After waiting past schedule hours I decided to call Tech myself. Unfortunately poor guy felt bad because he did not have the part even for 3rd visit about 40 day after initiated service call. After I called company to complain I was told that the back ordered part is expected to arrive on April 1st. This would 3 month and no one told me about back order.

The worst service ever! My brand new range had a broken oven glass door and won't heat up to correct temperature. Didn't show up at scheduled time or later that day. Needed to reschedule. Finally came back and technician didn't know how to fix oven temp problem but did install new glass door. As temp problem still existing another appointment made with a request to have a different tech. Although appointment confirmed morning service call no one showed up. Customer support department worthless as only a call desk. Has no way to communicate with technicians nor can provide a COI as required in most apartment buildings in NYC. I will never buy another Thermador product again!

I have an older 18 year cooktop and only one burner is broken. The cooktop looks like new and three of the four burners work perfectly. I can’t believe a replacement burner is not available. Over the years I have repaired many appliances way older than 18 years. Hate the thought on my very fixed income to have to buy a new cooktop rather than replace one burner. What a waste of money and equipment.

We have a Thermador range and vent hood. The 4 out of 6 range pilot light works, the other 2 works on and off for years. One of the range hood lamp stop working even with new bulb, got on their site and email them for replacement part, after 3 weeks and two email still waiting. What a terrible customer service, I would never recommend them for anything. Their products are overprice and their service is just sooooo poor.

My husband and I built our dream retirement home and used Thermador for all our kitchen appliances to the tune of $20,000.00. First time opening refrigerator doors the header trim piece fell off and struck my husband in the head. Technician came back and slammed piece in with his fist, but still works its way loose over the course of a month, at which time my husband has to smack it back into place (very poor design). We are currently on our second stove. First one had back burners that looked as if we were cooking on campfires. Technicians came back three times to try and correct flames with no luck.

2 1/2 year old Professional Series Thermador side-by-side ‘frig. Ice maker stopped working and we were told it was out of warranty. 2 people in our household and neither of us typically use ice in our water, etc, so it has pretty limited use. Repair person said he’d replaced more of these than he can count and was sorry that it was Thermador vs Whirlpool. He said the part needed is the same as the one for Whirlpool refrigerators but that it costs 2Xs as much because it is Thermador! $600 later we have a functioning ice maker...but for how long. NO MORE THERMADOR.

Our Dishwasher stop in mid cycle and flooded our Kitchen. We called the Technical support line and they sent out a repair person. This issue could have been solved over the phone by explaining to check the drain that has a sensor that shuts down the unit if the filter needs to be cleaned. The repairman spent 5 minutes cleaning the drain for a charge of $189.00 dollars that could have been explained and troubled shot with a five minute call. We have new house and we are replacing all the Thermador appliance. They were a waste of money.

I contacted Thermador customer service in AUGUST to request service for my water dispenser. The water button stopped working. It is now DECEMBER. Over the last four months we received the wrong part no less than 3 times. The part is estimated to cost in the $500 range. The technician "rigged" the button to work on his last visit but it ultimately failed. I called customer service again today - asked for a supervisor who was horrible. No answer/update/information. She told me she would "get back to me" which I assume will be much like no one has done since AUG. Apparently this kind of thing "can take months". I told her it HAS BEEN MONTHS. Please Thermador... come fix my water dispenser!

I wish I'd never bought it. This Thermador range has very finicky computer boards under the two X-LO simmer burners which are the first to go. My stove was delivered in September; the first burner broke in November, the next one in December, a third one in January, and in February, the original broken one broke again. I had 7 service appointments in the first 6 months for 4 out of 5 burners, and I wanted to return the stove. It's a lemon, or a bad design. But neither the appliance store nor Thermador would hear of it. Thermador extended my warranty another year, and that first burner just broke again. So I've had 10 service calls now in two years. I told my friend who was shopping not to get this stove, but she ignored my advice, got a Thermador, and had to call service for repair in the first couple months. Choose a Wolf or Viking instead!

Thermador appliances are for sure sleek beautiful appliances. My experience with delivery, product reliability, service and customer service is/was not so good. I have purchased a dishwasher, range, range hood, and refrigerator. I've had these appliances for about 1 month. Delivery: Three dishwashers were delivered to my home as each was damaged.

I bought all new kitchen appliances 3 1/2 years ago when my fridge died but wasn't ready to install the rest because of a kitchen remodel that was planned in the near future. Went to install last week and the oven knob broke the first time I turned on the oven. Called customer service and offered to provide pictures of new stove that anyone would understand has never been used and pictures of the box that is still on my porch and they said they would not help. I would hope a company that sells a 7500.00 stove would provide some help. I will look for a company next time that cared about what they sell. I will never buy another Thermador again and I would suggest you find a brand that cares about what they sell.

I renovated my kitchen and chose a Thermador Dishwasher (HD650). It has been nothing but trouble and now, after just a couple of years and multiple service calls, it has to be replaced due to internal leaking that disables the machine. Even the bottom rack had to be replaced because the cheap plastic parts they use fell apart. I will never buy a Thermador product again.

I purchased a $6000 Thermador range, the leg covers were wrong size. I called the non-existent customer service, after waits of 45 min or more I talked to the "installation hotline" which is actually an ignorant whose only purpose is to transfer the call customer service. Once with customer service, you realized they are as ignorant about their product as the previous person, they decide to send a "technician" who came to my house a week later and could not install the leg covers. Of course no follow up, so after several calls and long period of waiting on hold, Thermador finally said I had to buy new covers because the unit I bought was a floor model and they are not responsible for missing or wrong parts on floor models. Stay away from Thermador.

In 2003 we built our new home, and builder chose all Thermador appliances for the kitchen. We thought it was a reputable brand, and went along with it. These are the worst appliances we have owned. The electric smart zone stove takes literally hour to bring water a boil, wasting my time. I have two ovens, one of which lost its LED display and required replacement. The other does not heat the inside on BAKE, you have to put it on CONVECTION. On both, the door stopped closing completely after a while, requiring repair (even though we use the ovens maybe once every other week at maximum). The dishwasher, which does not clean dirty dishes (you have to prewash them) required repairs twice. The bottom dish rack is rusted and it costs ~$200 to replace it. All in all, I spent a ton of money on repairs, and every single piece has been a pain in the neck. I would NEVER EVER buy this brand again.

We bought Thermador appliances for our kitchen when we remodeled at the year 2010. We expect these luxury appliances can last long long time because they are all built-in units. First, we received damage refrigerator aluminum panel at the beginning that we need to hold the installation to wait for replacement. It took almost all day to install the refrigerator. Three years ago, the motors need to be replaced. It took half day to replace because you need special tool and only have very limited space to work. Now, we have the 2nd failure of microwave in last two years and We were told the microwave is not repairable. It is almost $6,000 because it is one unit with the oven. As an owner experience of Thermador, the quality is not you can trust. Do not be fooled by their pictures or promotion. Their quality is very LOW.

I purchased $20K in Thermador kitchen and BBQ appliances in 2012. Products are attractive and appear well built and have generally performed OK, but "Customer Care" has been consistently terrible. The cooktop hood collects oil in a tray which leaked oil and stained our granite backsplash. After two service calls we fixed it ourselves, but too late for our backsplash - see a similar earlier posting also on this site (This is a simple design fix which any design engineering student could identify and remedy). Refrig unit failed recently after six years, and is still under warranty for parts.

I purchased 3 Thermador appliances in 2015 when I remodeled my first Thermador kitchen, which I LOVED. First: the new wall oven, model MED271JS, the narrowest oven they make at 27" wide, does not heat properly. It beeps that it has reached the set temp., but actually is 50 degrees (more or less) below the set temp. Baking cookies is a crap shoot as to whether they will be flat, indicating too low an oven temp. and that is what I usually get...flat cookies. I have not been able to consistently correct this problem. Roasting is also unpredictable. I have ruined many of very expensive meals due to the temp problem.

Absolutely stunned at the extreme cost of this and the poor quality of the product. Thermador positions their products as being high-end and good quality, but their products including this freezer are the worst quality I have experienced. The freezer was brand new three months ago but wouldn't come out of "demo" mode which meant we couldn't use it. They had to send their repairman to come out and take it out of demo mode. He did that and then it turned on but the freezer doesn't get cold enough (meaning liquid ice cream), alarm keeps going of even when the doors are closed, and the ice maker and water system don't work. I called customer service again and they sent a repair guy. He tried some things but couldn't get it all to work so he said he had to leave for his next appointment so suggested we try something else ourself and if that didn't work it'd have to be replaced.

Spend over $5000 on a fridge, spend several hundred to repair it and waste numerous hours waiting for servicing. Spend months dealing with them on the phone listening to the same scripted responses from different people (since they will not discuss anything with you via email) and finally be told that for a few thousand dollars more they will replace the unit. AVOID this company at all costs.

After being a happy Wolf user for many years, I purchased Thermador appliances looking to save some money. Big Mistake. The equipment didn't work since installation and was told I have to wait 3-4 weeks for a replacement to get to Puerto Rico from Miami. I called yesterday for an update and was told the replacement will travel from Germany to Miami, and then Miami to Puerto Rico. Who knows how long this will take?! I can still not review the range because I can't use it without the vent hood. Very disappointed and mad at myself for purchasing this brand.

I bought a house that had a 4 burner Thermador gas cooktop. It was bad enough that the handles were so close to the burners that you risked burning yourself. But the burners are so close to the handles that they actually set the handles on fire. I had a pot of water for pasta on the cooktop. I turned around to chop some vegetables, when I looked back two of the knobs were on fire and shooting flames about 10 inches into the air. Obviously I could not turn off the burner since it was on fire, which was terrifying. I was able to smother the flames inverting a cast iron skillet over the flames. If you encounter one of these, get rid of it asap. They are very unsafe.

New home and 25k worth of brand new Thermador appliances. Dishwasher has not worked since day one. We have had three service calls, parts replaced, and it still doesn’t clean. Various excuses from Thermador. At one point they said, "Don’t wash the crud off your dishes before you put them in... It works better on dirty dishes." The reason we wash them off before putting them in is because it doesn’t work. They have refused to replace. We have escalated to management - a lady who claimed her name was Vanessa said there was nothing they could do as the last Thermador technician couldn’t find anything wrong.

After literally ten tries to submit the rebate and being told every time we weren't eligible or our dealer didn't exist, I contacted NECO who confirmed I was eligible and gave me instructions on how to correct the issues. It didn't work. I've emailed NECO repeatedly and just emailed Thermador. If I even hear back (based on what I see here, doubtful), I expect to be told "sorry" we can't help you. So far the appliances work fine, but based on other reviews I wonder how long that will last. Very poor process for very expensive products. I agree with the other reviewer who said they deliberately make it hard to get the rebate hoping everyone will give up. Should have gone with Miele.

I build my kitchen around Thermador appliances... I received my range in December. It kept turning off after 10 min could not use self clean etc. Tech came out to fix...but after coming 3 times with no success my place of purchase decided to replace the whole range. I received a new 60 inch range 2017 model. They dropped it off without installing the unit...so I had someone come who I paid to do install. After install I was getting a "cooling fan error". I had tech come again and he arrived after his second visit. He arrived with wrong part.

Purchased a Thermador Microwave less than one year ago. Reported a burning smell on Feb 5th. Repair person arrived on Feb 7th, pulled it out of a cabinet and removed from casing to find a huge burn on the outside of the unit. As of March 9th, still have not received a replacement or an explanation for the cause of the fire after numerous calls, emails and complaints to the Corp office. Absolutely the worst customer service I have ever had to deal with.

Cleaned dishes well but difficult to load. Was told racks were designed for European size dishes! Middle rack had to move as a unit either up or down, couldn't tilt it to accommodate dinner plates below on one side and tall glasses on opposite side of middle rack.

We built a new house and bought $25,000 worth of Thermador appliances. We were promised a $5,000 rebate for our purchase. You can't imagine the headache to get our rebate. It took eight months and hours of phone calls and emails. They purposely make impossible so that most people give up and don't receive their rebate. I would never ever buy Thermador ever again.

Don't buy Thermador!!! My neighbor has a cheap range and is always cooking... I didn't read reviews before I purchased my range, I thought I was buying the best of the best. Hopefully my review will save another family from the hell I've been through.

We just bought and installed a Thermador Star-Sapphire dishwasher. It has been installed less than a week. I came out to the kitchen to find a big piece of rubber gasket that had fallen out of it on the floor beside it. This was less than 5days of Usage. I don't think a 2k dishwasher should be falling apart this soon? Do You? I read a review on AJ Madison something about a faulty seal?

We purchased a Thermador oven 2 years ago and it hasn't been working properly from the very beginning. We have gotten gas smell coming from the oven. Thermador has either come out to fix it or sent a subcontractor to fix it now 3 times. Each time the technician's instruments register an of gas. The technician's suggestions range from altering the settings inside to replacing parts to replacing the oven door. It originally took 3 attempts to install it properly. When first being installed, the hood was attached partially to my ceiling but the installers informed me that it wasn't their job to install the exhaust hood. Why would I need to contact Thermador specifically to have the hood installed, when I obviously purchased both? Last week I noticed the gas smell again as I was cooking bacon in the oven. I took the bacon out and clearly half the bacon was cooked and the other half was very underdone.

I have a 48 inch professional Thermador Range. Model # PG486GEBS/12. It came with the house when we purchased it. The house was new construction in 2007. Since the first year that we have had it, it has broken 14 different times and we have spent nearly $8,000 repairing it. The burners have broken a number of times. They wouldn't light at all. I've replaced the simmer kits at least 5 times. The oven has also broken at least 5 times. Needed spark modules. Then there was the oven door latch that locked itself 4 times. I've needed control board kits at least 2 times as well. It's a dual oven. It would turn itself off and not heat or it would not ignite at all. The burners on top would short out all of the time. I work full time and if we use the burners or the oven twice a week, that would be a lot.

Received a recall notice on Dishwasher. Aside from taking a month for a replacement part to arrive, and having the tech not show up even after he called in the AM saying he'd be there between 2-4 PM, the wait time to talk with anyone is usually over 40 minutes. Not sure who the CEO is but he/she should be fired based upon the number of poor reviews. (And I'm a former president of two publically traded companies.) Total ineptitude. Sad that a great company has gone downhill so poorly.

Our Thermador range needed parts and now we are finding out Thermador does not keep parts past 7 years. Apparently they don't expect their products to last more than 7 years or they just force their customers to have to buy another expensive item to replace it. Thermador should be ashamed of themselves and customers need to seriously think about purchasing a product they can not service after 7 years! We learned the hard way and now have to reinvest $12,000 for a range!

I purchased a 48" steam/range in 2013. I have experienced trouble with the gasket around the steam oven. While it was under warranty it was repaired several times. Each time within a short amount of time the rubber gasket came loose. Now they will not stand behind it. Earlier this year, they agreed to pay for the part but not the labor to install it. They know this is an issue. I went to Pacific Sales and looked at the new like range and the new unused one already had a loose gasket. This is very disappointing as I have close to $16,000 into the cost of this range. I am very surprised that there is no class action lawsuit regarding this problem. As I see it the oven is stainless steel and the gasket is rubber of some sort and there is no way of adhering the two together. I would not recommend this steam/oven combo!

We bought a flat cook Electric oven double, high price, and a dishwasher. When installed, did not work, new set of kitchen appliances. We call Thermador to fix it. No help available. We called Best Buy store Pacific section, no help. Poor support, non-professional customer service. We don’t recommend this brand. Poor company. Stay away from it, high price, poor brand and service.

We bought a 48-inch Thermador range hood which is the worst that we've ever used. If you look at my backsplash pictures, you would understand why I am complaining - it is almost useless. We contacted the customer service and they stopped by. While their assessment was the range hood was just fine, the oily backsplash was just that we cooked too much. They refused to fix it.

I was saddened when I finally went to look at the reviews on Thermador; THE REVIEWS ON ALL PRODUCTS ARE ALL POOR. DO NOT BUY ANY THERMADOR PRODUCT, YOU WILL REGRET IT. I bought a dual fuel range Model #PRD486EDHU/01 with a dishwasher. I could go on for some time about the many shortcomings of this equipment, here is the short list: expensive electronics are UNDER THE BURNERS, WHERE SPILLS LEAK ONTO, then it takes weeks and $1000s to repair. When one part fails, the whole system is out of commission. There are blowers that blow a strong stream of air away from the front of the stove. This blows all the smoke from inside the ovens out into the room where it cannot be removed by the hood. The Burner design extremely difficult to clean up spills.

Will try to keep this as short as possible but so much has happened... Our 8 year old Thermador Freedom Collection freezer stopped working. Called Thermador Customer Service and it has been a 7 week (so far) debacle of 5 different service calls (each time required me or my husband to stay home during a 5 hour window), about 20 calls to their service department trying to track down answers, appointment times, etc. The wrong parts were ordered, then the wrong parts were sent, correct parts were back-ordered, then those parts were incorrect due to wrong drawing on their website the technician uses to order parts. Never any returned phone calls, constant waiting on hold to find answers. ZERO communications between technician and their call center. Nobody seems to know what’s going on. Finally after 6 weeks, the correct part was installed and freezer appears to be working but now the door doesn't close properly since technician left.

We recently bought a Thermador cooktop that comes with a downdraft exhaust. This was around the end of June 2017. The Range fit in fine, however the exhaust piece was broken and did not work, so they said they would order a replacement for us. We waited for the next piece for more than two months to come in. After which the company would give excuse after excuse about the piece not coming in or the installer not being available. After which the installer finally came, early October. And again the piece was faulty and did not fit nor did it work. Now after talking to customer service multiple times, they keep giving excuses and apologies, telling us to wait a few weeks for the installer to come out. In addition, have not tried to remedy the service by offering us any prompt service and refuse to offer any alternative cooktop/range set. The set cost $2000+ and we have been without the exhaust for three months now.

We bought Thermador appliances throughout four years ago when re-modeling our kitchen. Never again. Thermador is junk, it's priced two or three times what a "normal" appliances cost, and they don't last as long as a typical Hotpoint. Our double wall ovens, model PODC302, ($5,700) have had temperature-accuracy problems after a year of use. We've had thermostats replaced. We will likely need the control panel to be replaced (that's $1,500). The ovens currently either heat to 500+ degrees when set to 250-300 or they don't heat at all, ruining another holiday dinner.

WORST CUSTOMER SERVICE IN THE HISTORY OF CUSTOMER SERVICE!!! I will NEVER recommend Thermador or Bosch to ANYONE! We have replaced the same parts repeatedly. It’s been a piece of junk since day one. Back in 2007, they contacted us and gave us a pro-rated purchase price of a new unit-my hubs was laid off so we could make the purchase. I just contacted them again as we are faced with $1200 in new repairs-20% off of their junky parts was how they wanted to fix a problem that has literally cost my family thousands of dollars. We have continually had a repairman out every year to fix problems. I guess they would rather have us spend $7000 with Wolf or Viking than throw us a bone.

4 year old ovens. We have been having problems baking and cooking things in the ovens. Seemed inconsistent. Supposedly quality product but finally clued in that we should check the temperature. So we checked set to 350. Oven heats and beeps and says it's 350 but it's only 275. Do same 400. Beeps goes to 350. Not consistent and gauge lies. Called Thermador. Said they would send a tech. No mention of a fee until 1 week wait and 10 minutes before arrival. Pay $120 plus $60/15 minutes. Turns out not even the first 5 minutes was included... Cheesy. So he determined the ovens are fine as they turn on. Called Thermador. They say they will eventually creep to a higher temperature. Nothing they can do.

We purchased a brand new Thermador Range based on the fact that we've owned one in the past and loved it. Since we moved into our brand new house, the oven has not worked. They have sent a tech out four times to repair it and it has been three months and we still do not have a working oven. They have finally agreed to replace the oven but can't tell us when we will receive it. This company has horrible customer service and could not simply apologize and offer any sort of compensation for the inconvenience.

I purchased a pro style Thermador range/oven in 2008. It worked 2 years. Beginning in 2010, I've replaced the ignitor every year, at a cost of almost $400. I expected this range to work since I paid about 10 times more than I would have for an average range. I will never buy another Thermador ANYTHING. The company that services the oven does excellent work. It's not them. It's THERMADOR.

We purchased 2 Thermador gas ranges in 2005, one smaller wall unit and a larger free standing 6 burner model PG3668s/05. I hardly have used the larger oven, only for holiday turkeys and meals in the past 12 years, as it has continually needed servicing! I am very disappointed in this model as it was expensive, and larger yet not at all efficient as I had hoped with larger meals. I wish we had purchased 2 of the SEC301 type wall units instead of this "deluxe" gas range. The problems we continually have had with this range are mostly concerning the heat of the oven. It does not heat to the desired temperature! We have had North Town service this issue so many times, with the fan and the controls, and the starter, and it never seems to solve the heating up problem.

Our 13 year old Thermador oven relay panel caught on fire. After extinguishing the flames, I contacted a service company and Thermador. Thermador said replacement parts are made for ten years and when they are all sold, Thermador cannot supply parts for its broken ovens. I do not want to purchase another Thermador oven knowing after ten years parts are no longer made.

We are in the middle of installing a new kitchen with all new Thermador appliances. We bought Miele for the dishwasher instead of the "free" Thermador. At this point, we wish we went all Miele for everything and here is why. Nothing has been used yet since we are awaiting countertops and water but we have electricity to the appliances. Right out of the box, one of the Thermador ovens has a defective main circuit board. The drawer microwave has a defective control panel. What is Thermador's response? "Call a repair shop." Which we did, waited a week, tech shows up and "yup it's defective". Now we are waiting 4 weeks for the parts and then a week later, maybe they will "repair" our brand-new, never used, just installed Thermador appliances.

First a little background. We own 2 homes and in them we have 3 Bosch dishwashers, 2 Thermador Cooktops and Thermador oven. All purchased new within the last 5 years. So with our one cooktop [$1,530 purchase price] one burner wasn't working and the burner cap had fallen down into the unit. We contacted the local AUTHORIZED Thermador repair center. They came out and said the end caps had fused on due to heat and the cooktop couldn't be taken off to do the repair. They said it would have be drilled out and a new cooktop installed. We then contacted where we had purchased it and they said this was a common problem with Thermador and suggested we contact them. We contacted Thermador and opened a claim. They asked us to get an invoice showing we purchased the cooktop new, verification of the diagnosis by their authorized repair center, and the new cooktop invoice and installation receipt.

Not even approved Thermador service companies will work on this unit. It requires two men to take it out to work on it. No one wants to do it. So far, I have paid one Thermador service company $359.66 upfront for half of the repair bill to repair the oven which is burning all the food and the microwave which hasn't work since the first year I purchased the unit. The repair told me after promising to show up two different times that he could not get anyone to help him remove the oven unit and it was too heavy for him to do his own. He has not returned my money.

Paid over $2,000 for a Thermador Star Sapphire Dishwasher. The top rack slides had the welds fail and the top rack collapsed after three years of part-time use. The 800 number was only helpful in how to charge me for the parts. A disgraceful excuse for an appliance. Now that Bosch has purchased Gaggenau and owns Thermador they are using the same parts in each one and couldn't care less for customer satisfaction. Buy only Subzero and Wolf for refrigerator/oven. They care and will address an issue after warranty. For dishwashers Bosch also has an issue with pumps which all go in five years.

Just completed a kitchen remodel and installed a 48" Gas Thermador cooktop. The knob for the griddle won't turn off and I have to frequently fight with the knob to try and get it to turn off. Anyone else have this problem? What's the fix?

I am an experienced baker of 35 years. We finally finished building our dream house and purchased a Thermador double oven in 2015. It has done nothing but ruin everything I've baked. Had the service repairman out and was told I wasn't using the settings right. After using the times and settings according to the manual, baked goods turned out worse!

I would give zero stars if I could. I've had the microwave oven combo - professional series for less than a year. From day one, the tray inside the microwave unit "squeaked" as it rotated. The tech came three times to repair a faulty bolt before finally replacing it after three months. It has now been 7 months since we received a replacement microwave oven and as of this morning we're suddenly unable to open the microwave oven door! It's been one thing after another.

Thermador Oven ME ll0: I just ruined an expensive coffee cake that I was making for company that is arriving tomorrow. After increasing the temperature by 25 degree and baking an extra 15 minutes, it appeared to be done by testing with a toothpick. After wanting 10 minutes to turn the cake out the middle was raw. We purchased the oven October 2014 and experienced problems with the temperature. The service man came out in November and replaced the motherboard but this did not fix the problem. It is sad to say that if I could afford a new oven, this oven would be the trash tomorrow. We owned a Thermador Oven from 2005 until we moved in 2013 and it was a wonderful oven. Not so with this one and will advising everyone I know not to buy any Thermador appliances.

I want other people to know that as long as your appliance is in warranty, Thermador will take good care of you. If a problem comes up out of warranty they do not want to work with you and try to send you to a service co. that rips you off. They will not help you with problem, will not let you talk to their tech person, will not give you a parts or repair manual. They leave you to the mercy of service people. My latest repair of a range parts will be $40.31 plus labor. Their service co wants my credit card number and $792.88 to service unit plus if tech not able to complete job and returns they want another $550.00 service call.

$14k oven external temp gauge broke a few weeks after short warranty. After multiple phone calls the company agreed to fix it. They replaced the whole computer panel. However, this was NOT the problem and the temp gauge was still broken. They argued this was not the original issue I called in about (it was). I even have the pictures I took when I initially called them that highlighted the broken temp gauge. Now they want to charge me $500 for the repair. I absolutely hate them. Will go back to less expensive appliances in the future or companies that back their products and services. Thermador was a HUGE waste of money.

I am told by Thermador Customer Service that they no longer are making the $60.00 replacement part for my 15 year old, $10,000 Thermador Oven. They gave me appliance vendors to call to see if they carried the part... and they do not. Thermador customer service said there is nothing they can do other than for me to purchase a new appliance. I will never purchase or recommend a Thermador appliance to anyone.

12 years ago we redid our kitchen and installed premium appliances including the Thermador double wall oven C302. In that time the oven has performed well but required 3 expensive service calls to replace the "relay board" to a tune of $500 per repair. Recently, the part needed replacing and I used Thermador's official repair company, booked on the Thermador website. The initial estimate was $646.00, dismayed but determined to repair it (after careful consideration of replacement cost), I forged on. At the end of the service call another $21.00 part was needed, another service call. $181.00 in labor costs to install a $21.00 part. Multiple convos with company, no willingness at all to reduce cost.

We have a Thermador wall oven that is 5 years old. Have used the self cleaning feature maybe on it, one or two times at most. We bought it through (Ferguson, in Fayetteville, GA., which they don't maintain records after a year). Anyway last week pressed the self cleaning button, and after it was done and the door unlocked, the total inside of the glass was shattered. I called client services at Ferguson, which the lady responded "that shouldn't of happened". And told me to call Thermador and have it evaluated. Which they came out a week later, and it will cost $190.00 to fix. So again I won't be recommending their product to any of my clients in the future. Wolf or Viking here I come.

My brand new $4000 Thermador double oven does not operate; I must flip my home's electrical breaker to turn it off; and I have waited 20 days to have it repaired or replaced. It is noon on December 23, 2016 and both the Thermador customer service line and the Bosch Home offices are closed. The product does not function; the repair person they sent was not helpful and wants me to wait until January 3, 2017 for a repair, and I cannot talk to anyone but an "after hours" messaging center about my non-functioning oven a day before Christmas.

Bought the dual fuel range ($15,000), column fridge, column wine fridge and d/w in fall 2016. Oven failed for our first Thanksgiving AND this Thanksgiving. Seriously?! ?Bought a countertop turkey roaster (thank you, Costco!) that saved our holiday. Have had SEVEN service calls - our THIRD defective computer board is being replaced this morning. Hinges replaced on main oven in June. Angry does not begin to articulate my feelings about this sham company. The last customer service rep was beyond rude - after holding 15 minutes to reach the rep and explaining our unacceptable situation, the rep said, "I don't know what you want." What I want is a $15,000 oven that is one year old to freaking WORK!! Do not waste your $$ on these appliances. Buy good looking cheaper ones and replace as needed. And don't forget to buy a turkey roaster! They are still on sale at Costco!

We purchased a Thermador triple oven combination (model #semw302) in 2007 when we built our home. Over the past 9 years we've had to have multiple repairs on the main oven. The door hinges have been replaced twice, the circuit board replaced once, the self cleaning function stopped working twice. Actually only worked for one self cleaning. Each time. Now we once again have to replace both the circuit board and the relay board on the oven. Great. After paying a service man $80 yesterday, we were told that Thermador has discontinued the circuit board that we need and it also needs to have the relay board replaced. Which I believe is somewhere around $225.

Bought a full kitchen suite of commercial grade Thermador products in 2013. Got the one-two-free promotion so a great price point and other leading brands had equal pro/con review. Have had continual problems since day one; oven has been repaired 4 times for motherboard, temp dial, heating consistency, burners not igniting; freezer ice maker repaired 3 times for clogging ice buildup which shuts down the ice maker and needs to be re-set. Still clogs and quits but I have stopped calling for expensive repair visits and now turn off the freezer for 10 minutes to re-boot the ice maker every time it clogs (about every other month); ref'r has salad makings consistently condense and rot with water after two days.

I purchased the PDR364GLZS Stove/Oven/Grill unit in 2004. Since then I've had to replace 3 grill igniters, 3 stove burner igniters, the pc board and an oven heating element. Now, parts are becoming, "discontinued by the manufacturer". So soon, I will have a $3,200+ hunk of stainless steel taking up space in my kitchen. If you insist on buying a Thermador product, be prepared to spend money on future repairs, and the parts being discontinued rendering your appliance useless.

I've had Thermador appliances in my last two homes. Loved them. Didn't have any problems. We just moved and bought a new 48" all gas range (first time to have such a large range). So far so good. Only problem is the display panel light won't go off. I'm hoping this is not a big deal. I have always enjoyed my appliances from Thermador. I've had the range, microwave, dishwasher, wall oven, and warming drawer. Don't let me down this time!!!

I have a Thermador stove. The stove was very expensive and is a piece of junk. Never buy Thermador! The convection brain went out in the oven and I contacted service. Service came and told me the brain went out and I would need a new one. I tried to order it but they would never call me back. Does Thermador service even exist? When I am in a store selling Thermador and see people looking at them I run over and tell them what crap they are. When a person puts this kind of money into something they expect it to work. The service guy asked me if I really needed the convection bake system. Really? Buy a different brand. Fortunately only my stove is Thermador. The rest of the stuff is good.

We bought our whole kitchen set from Thermador appliances. It was very expensive and we were told to get a warranty that would cover any possible challenges and problems. Almost immediately after we got everything installed, we started experiencing issues with the freezers lock. Since then, we have called numerous times to ask to get it fixed. No one will attend the phone. When they do pick up, they tell us that we choose the wrong warranty plan, and they can't help it. I spent thousands of dollars on this ridiculous company. THEY ONLY CARE ABOUT SELLING, THEY DON'T CARE ABOUT THEIR CUSTOMERS. DO NOT BUY FROM them!

Do not buy Thermador! I own a 48" oven/range that was installed in 2007. I have rarely used it because it is a vacation home. Parts are no longer available (really?) and it looks like many people are looking for the same part...front wiring harness. This is a top of the line range that almost burnt the house down! I have spent $300 on service reps getting it diagnosed and hours looking for the part online because the service reps can only sell me Thermador parts which are no longer made! REALLY?? And, Thermador customer service...can only say "sorry, we no longer make the part". Do they really think that I will buy another $12,500 appliance from them? Anybody know of any class action suits? I own 2 of these units and I am ready to take them down!

When I remodeled my kitchen, I opted for high end, expensive Thermador Appliances. My double oven needs to have the touchpad replaced. Part not available. Unbelievable. My appliance will have to go to the dump instead of being repaired. Now I need to purchase and install another oven. Thermador does not take care of their customers, DO NOT BUY THERMADOR PRODUCTS.

Yes, it's been 12 years, but, for what we paid for this oven, to have the horrible response from Thermador. And, to have a piece of scrap metal after paying $480 in repairs...well, just unthinkable. Customer service was dismissive, at best. Condescending at worst. My story begins. Purchased 12 years ago, several repairs along the way, but she was well used. Then, about 4 years ago, the self cleaning went. I had only used it twice, so it was not worth putting up with or paying for repairs (which are quite expensive and require a Thermador Tech to come out). No error code, it just wouldn't work. Then, the broiler started to give me trouble. All of a sudden, we had the power go out and BOOM! We have no oven with 1 error code indicating the main circuit board is out. While the board was $250 -ish, with the service calls and labor, the cost was about $480. Which, I would have been fine with, if the oven worked.

I was very disappointed with the dish washer, freezer and microwave. We bought all appliances from Thermador. The dishwasher is the worst. I had to get the microwave fixed 4x in 4 yrs. The Freezer, the Ice maker never work, they replaced parts still didn't work. Thermador was reluctant to replace or to fix. The dishwasher the cycle times are extremely long. I called Thermador and the customer rep came and told us that the company has not bothered to correct the. Do not buy dishwasher, freezer and microwave. I am using the Oven, the Stove and the wine cooler without problem.

Been having trouble with my Thermador PRL304EG ever since I have had it since 2006. Main electronic board after board, repair man can't put the finger on the issue. Maybe if parts were not made in China... They could make better ranges. Oven stops heating, or decides what it wants to do. I got a lemon in Thermador, or did I?? Probably all then same little cheap ranges... won't put their pants on and just replace unit. Repair cost for a Thermador is like 600.00 to $1000 a year (at least 2 services a year). If you want my advice, stay away from Thermador, because they sure do! Run Thermador run. Range should be giving me repair codes, but never in 10 years did it give any codes, not even once.

This 48" Range #PRD48JDGU has been giving me problems since I purchased it. At two months old the small oven went out. Then the control panel needed to be replaced. Then right front burner had to be replaced. Next Left front burner had to be replaced. Now the small oven fan won't turn off, and door will lock and unlock. I had to turn off entire unit. For fear that it's going to cause a fire. Customer Service is a joke. They put you on hold forever. I really believed in this company. But I guess because they have been around 100 years. They really don't care about the customer. As long as they are getting paid.

We purchased a Sapphire Glow dishwasher (DWHD651), the bottom rack is poorly designed, not structurally sound to hold the weight of the dishes, also the grid is too large so smaller dishes fall through. It buckles under the weight and the rollers come off the track. Also the cycle times are extremely long. I called Thermador and the customer rep told me they have received calls about the bottom rack problem. But the company has not bothered to correct the problem by redesigning the basket. Do not buy this dishwasher.

After purchasing our Thermador Range, Model # PRD366GHU in 2011, the oven has stopped working on multiple occasions. Only to finally find out, from the most recent service tech, that there is a design flaw in the range and the heat of the oven when it's in self-clean mode, trips a high-temp cut off, leaving the oven inoperable until the cut off is reset. So after spending all of the money that this high-end brand charges, you'd expect some sort of resolution from Thermador customer support... not so fast.

I call the authorized service facility four times trying to communicate with the repair technician so he would be able to order parts prior to traveling 110 mile to look at problem then return waiting 7-10 shipping days, two weeks, to get the part then make a return trip.

I first called Thermador to deal with 2 issues in my range over 3.5 months ago. Since then, their technician came to my house only 6 times and still hasn't fixed the issues. He promised to come multiple times but had to cancel because his dog wasn't feeling well (I can't make it up). And then he went on vacation, then he was too far, too tired etc. I called the company and was treated with disdain. They just suck!!!

Spent over $27,125.00 on Thermador appliances. 48" range knobs were very loose and oven temp was not working. It was on 350 but the oven would only slightly warm. Got a new thermostat knob yet the oven does not heat up accurately. Smaller oven to this day still does not work properly. Bake means broil!! We can never get a correct temp. And for the first 5 mins it broils no matter what temp you are on. Fridge/freezer side by side was delivered with broken wheels. Ice machine has broken twice - Went months without ice. Drawers have broken. Now our dishwasher on the outside panel has RUSTED. How does stainless steel rust? The whole front is brown.

Use gas range daily, no problem. Rarely used oven, maybe 20 times the most before it stopped working. Replaced electronic module located between oven and range. How stupid! Used the oven less than 15 times within 3 years and it failed again. The last visit cost $700. After reading all the negative comments about Thermador, I am buying an electric oven and the hell with this piece of junk! Frustrating to spend 2 hours baking and the meatloaf was cooked only on the surface. That darn thing quit half way without warning!

I have had a very disappointing experience with Thermador and apart from keeping an induction cooktop since my granite was already cut! I returned all of my other Thermador items. The dishwasher (included in a buy +2 appliance package) independently measured as high as 70dBA vs. the advertised 48dBA. The 30" micro/oven wall combination came (twice) with a misaligned oven door. It was confirmed to me, after the fact, by a Thermador customer service person that Thermador is actually shipping ovens with a "known" defect that supposedly has an "easy" fix of replacement hinges. The issue is that NO ONE seems to know this! Not the Tech nor the appliance store. So +7 hours and 3 technician visits later (with minimum of 2 weeks between visits as I as told there are ONLY 2 techs that service the entire Austin, TX metro area).

Thermador does not stand behind its products or its service. I had a repair done and a faulty piece of equipment was installed. I know this because THE THERMADOR TECHNICIAN TOLD ME SO when he came out to replace my igniter a year and a half after I had mine replaced. He also told me to apply for a refund, because faulty equipment should not be subject to the one-year limit on the warranty. Thermador refused to stand by this, the technician changed his story, and I will never do business with them again. They are dishonest and horrible to deal with.

It is amazing these oven units cost so much, considering they are so poorly made. However, my biggest problem with Thermador appliances is that the authorized repair people are laughably inadequate. Guy came to fix our oven and was beyond insulting to me. I requested a second guy, who fixed the first problem but then did something that incapacitated 3 out of 6 of our burners, which had worked perfectly when he walked in the door. He told me it would be another $1000 to fix the burners. Really? In the last house we rented, we had a Thermador microwave which did nothing but turn food into a slimy mess. Popcorn could not be made in the microwave. Really? This brand seems awful all the way around.

NEGATIVE STAR RATING!!!! We spent almost $6K for a double-oven that is BARELY USED. After 4 years, the top oven burnt food and blew up Pyrex baking dishes within just a few minutes at 325 degrees. Thermador customer service informed us that we would have to absorb any diagnostic and repair costs since the 2-yr. manufacturer's warranty has expired. This is unacceptable!!!!

We paid a LOT of money for this range 15 years ago ($18,000 or more). Eight years ago a burner went out and the service tech told me the part is no longer made. This made me angry but because we had 6 burners I was not too concerned. Now we have a thermostat out and it is discontinued. The range still looks brand new. Now we have junk.

Having considered Thermador appliances, then reading many of these posts, it seems to me that people with Thermador products that are still under the mfgrs warranty should contact a Lemon Law attorney. The Lemon Laws are not just for cars but for everything that comes with a warranty and an expectation of serviceability. I'm sure a couple of "legalese" letters demanding a full replacement or refund will wake the Thermador customer service folks up - Germans hate the US legal system and try to avoid its clutches whenever possible...

We had problems finding the Thermador Control and Timer knobs and the little on off button because they stopped making them. I guess they want to sell their newer less dependable products but we have found them all on eBay as of last month. VOILA!

A few months after the 2-year warranty expired on my $1000 built-in Thermador MBES microwave, it died. The technician tells me it is common for the inverter and a magnetic device to fail in these microwaves and the repair was going to cost, including his visit, $750! I spent $60 on a nearly new Panasonic countertop microwave and it works just fine. Shame on Thermador for building expensive products that are crap.

Spent a lot of money on a built in ref/freezer from Thermador. Now that summer is here I have come to learn the ice maker only makes between 100-125 ice cubes/24hr. I find myself running to buy more ice as everyone wants ice in their summer drinks. This was never an issue with the Whirlpool freezer I basically wore out after 20 years. ALWAYS had plenty of ice as the maker would make ice when the lever was down signaling low ice. If I had known this I probably would have bought something else... cheaper worked well. I called customer service and they said that this was the feature and nothing more could be done.

We are now two months without a working freezer. I cannot stress enough how bad our experience has been. My wife is on the phone nearly everyday with customer service reps, but nothing gets done. They have sent the same incompetent repair people four times to no avail. They cancel appointments and reschedule without informing us. The corporate headquarters are in Germany, so there is no one else to talk to. At the same time, they have wanted to charge us $1,500 in labor costs. Can you imagine paying $1,500 for a job not done? I might add we have seven Thermador appliances in our kitchen! I would not recommend Thermador to anyone.

Our drip pan for our indoor grill started bubbling & the paint chipped off. My first impression with the customer service rep was great. Then I received the phone call that Thermador refused to replace the drip pan after owning the stove top/oven barely after 1 year. What a huge disappointment; you spend so much money thinking the product will be high quality and in return they refuse to own up to a defect and provide good customer service. All of our appliances in our new remodeled kitchen are Thermador; I am afraid of what will not work next and what they won't replace!

First time using the self-clean function on my Thermador oven. Within 20 minutes, the interior glass shattered. Contacted Thermador customer service - they are not nice people - and after presenting my problem to management, the best they can do is give me 50% off the parts. The internet is filled with customer complaints about Thermador products; especially the oven. Some have had fires using the self-clean function; others have had the interior glass shatter. Stay away from Thermador and their sister companies. They do not back up their products.

When our old Thermador oven gave up the ghost, we looked at Thermador plus two other competitive top-end brands. Picking another Thermador was not a hard decision after twenty plus years of great experience with our old oven. We were really sold by the way Thermador has improved their already beautiful stove top. The new unique simmer feature where the burner actually turns off and on automatically is amazing.

We purchased all Thermador Equipment for a kitchen remodel. After two weeks the refrigerator handle fell off our $9,000 column refrigerator/Freezer, then a couple weeks later the freezer handle fell off too. I contacted Setzer's (who I bought the equipment from here in Jacksonville FL) who contacted the repair center. This was in Mid February, and after several emails and calls it is now Mid May and still nothing! I also call Thermador who really didn't seem to care that their equipment is falling apart. I spent over $20,000 on Thermador Equipment, you would think they would have been somewhat concerned! I'm still working on getting these handles put on but I would not recommend getting Thermador. I will never use them or Setzer's again!

Bought Thermador gas oven, hood and dishwasher last December. I will never ever again buy Thermador and sister brands (Bosch, Wolf) nor will I recommend to anyone. Totally junk quality appliances. In the first week, they had to come back to service the dishwasher as all the settings were on max and melted a bunch of plastic containers. Then the oven - the paint started chipping off the burner tray. Tech came and replaced that. Then the exhaust fan in the hood started making very loud noises and the tech came again, said the fan has to be replaced (luckily under warranty) but no sign of the fan in six weeks.

In today's day and age, it is clear that Thermador Customer Service does not care enough to adequately train their staff. I just got off the phone with a particularly sour man named Ray **. Not only was he unskilled (not listening to understand the consumer's question, inappropriately interrupting) but he conveyed a genuine disinterest in helping. After calmly asking that he stop interrupting twice, he continued to talk over me. What is particularly shocking is the fact that Ray ** is a supervisor - the person that you think would have the skills and training to perform in his role. I have significant experience delivering customer service on a daily basis and relatively little experience trying to access it; however, I will say that I have never been as irritated by a customer service representative as on this occasion. Thermador - get a clue!

We built our custom home in 2007 which was completed January 2008. We were living in California and spent five months out of the year in our future retirement home in Washington State. In 2014 we sold everything in California and moved permanently to Washington. In 2014 and 2015 we spent nine months of the year in Washington and the rest traveling and in Portland. My control panel went out on my double Thermador oven three weeks ago. I contacted Thermador and requested that they give us a discount on our oven part as we were not here using it as we lived in California and were not retired yet.

We spent $20,000 on Thermador appliances in Aug. 2015, and our $8000.00 freezer continuously fails to produce ice or when it does the entire bin freezes into a solid block. We've had the ice maker replaced once already and this one has stopped as well. Now only 7 months old we are informed that we will have to buy a replacement filter for $50.00 for it every 6 months!!! (And no doubt will have to pay an exorbitant service charge every time once the warranty runs out.) We bought a used Kitchen Aid for $200.00 twenty three years ago to use in our basement and have never had to spend an additional cent on it!!! I will never buy another Thermador appliance.

Bought all products (wall oven, range, refrigerator) from Best Buy. Sale items packaged together. Biggest mistake of my life. Fridge did not work from get go. Got no response from either company until I hit their web pages and blasted them. Now, less than four years later, ice maker does not work. Over $500 to fix with a one year warranty. I do not need $500 worth of ice for one year. Wall oven: less than four years old. Close to $600 to replace heating board, again with only one year warranty. Range: sold to me not explaining it was for a center island. Didn't work. Shut down completely when turned on. Had to pull away from wall to get it to work. I've seen several complaints similar to mine with products from Best Buy. I think we should start a class action lawsuit.

Each grate on the cooktop has four rubber 'feet' inserted in a small hole. Cleaning and general use damage these pads and cause them to either tear apart or completely fall out, leaving the grate unstable and out of balance. Thermador did replace missing pads while the stovetop was under warranty, but the poorly thought out design continues to be a recurring problem.

I concur with the previous reviews of Thermador Ovens. Our ovens are 12 years old and they do make the parts that we need to make the ovens work. I did some homework and US companies do not have to make parts after 7 years. We are replacing our ovens with Miele ovens. It is a shame U.S. manufacturers treat their own with such ridiculous laws. I will never, ever purchase a Thermador appliance or product!!

Purchased new for $7500 and has been nothing but a nightmare since. Bake element blew up 3 days after delivery. Control board shorted out 2 weeks after that. All of those 2 problems were manufactures warranted. Bake element has consistently burned out at least once every year since. All costing $128.00 each time. Less than 5 months ago the 2 fuses blew along with the bake element and the control board. That cost over $1200. Turned on the oven yesterday and the bake element blew up again with a loud electrical shorting noise. This time, the back side of the range caught on fire. I have burn damage to my hardwood flooring and wet plaster wall behind the stove.

We purchased Thermador double ovens for a brand new custom kitchen about 13 yr ago. We called Eatontown appliance of Eatontown NJ for service since we purchased the ovens there. It was $100 service call to inform us 2 days later that they can't get the parts as Thermador no longer carries them. So I called Thermador itself and they were very polite but totally unapologetic. "You might be able to get them for a parts store on Internet (did not work)." So unless you plan to throw out your ovens if you have a or any Thermador product I recommend you buy some other product. Eatontown wasn't much help either unless you want new ovens. Definitely not from them.

Was excited about getting a steam oven in April 2015. I like to bake bread. Disappointed that top temp is 450 degrees F. Still, it makes nice (not great) bread. But really upset that the light bulb blows out because its glass enclosure has a seal made of crumbly black stuff that lets the steam right in. When I tried to order replacement gaskets, I was told I had to order the entire glass cover, as well. Rip-off! In this century, gaskets like this should last for Years!

Replacement part of oven sensor no longer available which makes the double ovens non-operational when it senses a problem that usually does not exist. All other parts of the oven work and it is poor customer service to leave a total replacement as the only option. Built-in oven replacements amount to thousands of dollars. I cannot in good conscience recommend a company that said they are only liable for the parts for 7 yrs. This is Thermador using Government Regulations to provide poor customer satisfaction and quality control.

I just bought Thermador appliances (Refrigerator, Stovetop, Microwave Oven, Dishwasher, Exhaust fan for stovetop) from Best Buy and they delivered the appliances on Feb 06, 2016 for my newly refurbished kitchen. When they delivered the appliances to my house and I opened the boxes, I noticed the Refrigerator had a dent on the door and the Microwave Oven had permanent marker markings on the sides of the appliance. The Stovetop that was installed started making noises the first day it was installed. Every time I turn the stove on, there is a ticking noise that does not go away and stays on until I turn off the stove. All five burners make this noise. Along with the ticking noise, the stainless steel stove turned dirty yellow upon first use. If I cook anything for 5 minutes, the cooktop turns gets a dirty yellow stain which does not go away.

Our home came w/a Thermador three piece microwave, warming drawer, and wall oven. The home is now 10 years old and the microwave has stopped working on the three piece unit. I was shocked to learn that you have to replace the entire unit for nearly $6,000 because they no longer make replacement parts. The rep on the phone was nice but explained that in order to keep up w/ technology they don't make replacement parts for things like microwaves.

In 1993 a 30" dual fuel RDSS30 was installed in a custom home. We bought the house in 1998. Within 2 years the front panel would start to blink. This turned into the panel shutting down. We were told back then that we could not get the computer panel. My husband just happened to find a floor model of the same stove so we purchased another RDSS30 not realizing this was a chronic problem with Thermador. Within a year the computer panel would start blinking then the oven would just randomly shut off. We never even used the self clean feature being afraid the extra heat would make it worse.

The oven stopped heating and the repair company said we need a new control board. Guess what, Thermador no longer makes the part so the oven needs to be replaced. After talking Thermador customer support guy, I was told that I need to replace the three piece combo even the microwave and warmer are still working. Can you imagine the quality and service they provide for such a high end appliance? My old oven kept working for 30 years. They just assuming we can throw everything out and get new ones every few years? I just don't trust them. Does anyone on this board have gone through similar ordeal? Is it possible to only replace the broken oven? It seems to me these have separate controls and why we have to replace all of them when just one thing breaks. Thanks in advance for any help or suggestion.

To make this short, we have had 8 repair visits. The electronic display boards had to be replaced 4 times, the heating elements two times each oven, wire terminals to the elements, and broken door hinges on one oven. When we last experienced having the oven fail to heat, there were no replacement parts (in December), and then the 2nd oven stopped heating just last week (Jan). I have called and written but no one at Thermador at BSH Home Appliances, 1901 Main St. #608, Irvine, Ca. will respond nor have they ever cared. This is the only address I have been able to find to lodge a complaint. All of these visits amounted to more than $1000. Thermador products are junk.

We purchased a new Thermador range 1 1/2 yrs ago and have had serious problems from the very first time we used it. The major problem is Thermador has a "Help" number to call but it is staffed by many young girls who know NOTHING about the range. I asked over and over again to speak with a tech to describe the problems and it was not allowed. (My husband and daughter are Engineers.) One of these "Help" girls actually told me she did not think 2 hrs to warm an oven was excessive and also there is no reason why this range would not last us 4 or 5 years!

In August 2014, we remodeled our kitchen completely. We replaced our appliances with what we thought was top of the line, high-end Thermador appliances. The cost for the double oven, warming drawer and cooktop was $8000. We have had continued problems. Oven replaced twice, warming drawer once and the cooktop was dumped and replaced with a Wolff. THERMADOR IS JUNK!!! Recently the dishwasher started showing rust spots on the "stainless steel" face panel. Thermador sent a bottle of appliance cleaner - by the way, it did not work. JUNK!!! The following are the model numbers: Double oven ME302JP, Warming Drawer WD30JP, Dishwasher DWHD640JFP, Gas Cooktop SGSX365FS - this is the biggest piece of junk!!! My suggestion - buy Subzero and Wolff. I hopes this helps save you the cost and heartache.

I bought the Thermador Refrigerator (T36IT70NNP) in 2007. After a year or so of use, it has been repaired by certified technicians at least 4 times and spent >$1,500 in service. Door hinges replaced & still need to push left door to seal, trim falls off, door handle detached/fell off, ice maker intermittent and now top section motor broke. Way too much problems and $$ for supposedly high-quality appliance.

I bought a Pro Series Thermador Dual Fuel 8 years ago. First off, I will say I love the simmer burners. The best feature. However, everything else sucks about this range. The oven is awful, with inconsistent temps. I've spent $2000 on repairs (3) and Christmas morning after I put breakfast brunch in the oven, it quit working. I've had it with this piece of junk. I am only thankful that I did not pay the full price of $5800 when I bought it. If you need a high end range, get a Wolf. I am not spending another $800 for another repair on this thing.

I purchased a Thermador gas range years ago for $5,000.00 new. Since I purchased it has broken down at least 8 times. It was replaced new one 1 year after purchase because they could not fix it. The new one has broken down several times since replacement. The stove portion will not light. Thermador service fixed it recently, it lasted one day. Thermador service is the worst repair service out there. They do not care about their clients. They are rude. This range is a piece of crap. DON'T BUY THERMADOR.

I remodeled my kitchen in July 2015. I was so excited when my Thermador Range arrived and was put into place. My daughter and I couldn't wait to use it! She started by baking cookies. She is an amazing baker. The cookies she baked in the Thermador came out very different. They were done on the outside and raw on the inside. Same thing every time she baked after that. She really thought she was losing her touch. Yesterday was Thanksgiving and I had 8 people coming for dinner. I couldn't wait to show off my new range! I put the Turkey in the oven at 11:30 on 325. At 5:30 it looked done on the outside but was raw on the inside. It was thoroughly thawed when I put it in the oven. As a matter of fact everything took twice as long to cook as it should have.

36' pro range dual fuel 6 burner stainless - In the last 4 years we had 2 very serious situations with regards to Thermador ovens. The first incident was in a former home of ours where we decided to use the self-clean mode which we have had a lot experience with other brands in how to use a self-clean mode. After about 25 minutes the glass exploded sending glass throughout our kitchen. Had we not been at home, the oven would have continued to operate with the high risk of a fire. We moved to a new condo which had another Thermador oven. We put the oven on to preheat and again after 25 minutes a fire started in our oven caused by the heat sensor incorrectly reading the temperature. Thermador's response to this leaves us with the impression that they don't care about issues with their ovens even if it means that a dangerous situation could occur.

I have 6 burner Thermador range and called for repairs for two burners, oven door and broiler. They said that they ordered the parts and made appt for repairs a couple of weeks later. I took the day off and the 1st visit was just to see the range. Then I had to take another day off for the real repairs and when they came, somehow after they finished another two burners did not work. No explanation. I was told I was responsible financially. 3rd visit and day taken off they came with the wrong parts. I called to complain and have them accommodate my time so that I don't take time off, in addition not be responsible for the two extra burners because it was the tech's fault, and they refused both.

We purchased the top of the line model stove and have had issues with the baking for 6 months. When repairman finally got it working, 3 visits, it turns out the motherboard had failed. He agreed that this part should not be failing on a $10,000 stove. Calling Thermador was of no help at all. Their warranty motto of "we stand behind our products" is a complete sham. Very dissatisfied. Go with Wolf instead. We say that coz just by looking at the consumer affairs complaints for Thermador, you can't even compare almost 400 complaints to a handful for Wolf. We wish we would have not chosen Thermador!

I have a Thermador Freedom Induction cooktop. The electromagnets need calibration on an irregular basis. If one knows the sequence to access a "hidden" menu, it requires 60 seconds and pushing 3 buttons. I cannot remember the sequence. The third technician which came out showed me how to do this over 2 years ago. Thermador says that they will not provide the information because it is more than their basic troubleshooting (3 buttons). I think this is ridiculous considering that I paid $5000 for a cooktop which has an inherent flaw. I will avoid Thermador going forward.

I got so sick of it being fixed that I took out insurance with American Home Shield. Another disaster, it never kept the right temperature. The self cleaning was terrible, so now I said let me buy new ovens. When I went to buy new ovens, any brand they discontinued the size. Nobody was ever able to fix it so now I have one oven that barely works. Totally fed up.

Trying to keep it brief, we purchased a new home in February and started a remodel project which included the replacement of all of the appliances, among them a 30" Thermador natural gas range. The appliances were installed the beginning of September. Imagine our surprise when the oven wouldn't work. We called the retailer and couldn't get call backs from them. We contacted Thermador directly who provided numbers for "authorized repair representatives" in our area. Two visits, safety gas valve and igniter replaced and we still have no oven. The third repair visit is scheduled for 10/1/15.

I have 2, 36" full size Thermador ovens that are 11 yrs old. I have already replaced the control panel on each - a $400 part plus labor. Now one oven is not heating due to a bad bake element and sensor. I can replace the bake element but the $40 sensor is no longer available. Thermador tells me that my ovens are obsolete - just buy 2 new ovens!!! I have to spend $8000 because they will not make replacement parts. This is sooo wrong on every level - let's just trash the old ones in a landfill and keep the company making money off the unsuspecting consumer. NEVER BUY A THERMADOR!!!

If the other 300+ poor reviews don't deter you, perhaps this one will. I purchased a 6 burner range top from Pacific Sales along with a double convection oven. Out of the box, one of the burner keeps clicking and sparking. I phoned Thermador customer service immediately, they gave me an authorized tech. I called, he came and determined it must be a spark module problem. He returned to basically disassemble the entire stove, replacing not only the spark module, but wires as well. Took over 2 hours of trying to figure out the problem That didn't work.

Have an ice maker problem. Called Thermador and they sent out their certified service tech a week later. They want $525 for a new ice maker that I bought for $325 over the net. Called Thermador to get info on removing special screws and they informed me that they don't provide tech support to homeowners, only service techs. Own a Sub-Zero fridge and the difference in their customer service and Thermador's is night and day. Will never buy another Thermador product again.

DO NOT BUY THERMADOR PRODUCTS!!! I bought my expensive double oven, cost $8000, 9 years ago. I have had over 18 appointments to repair it. It has cost me thousands. The electronic panel is right under the burners. Moisture constantly seeps in and shorts it out. Electronic panels cost $1100. I had to pay to have this done 3 times! Eventually I had to have a metal part designed at a sheet metal shop in Fullerton, installed to deflect the moisture and to lift it up off the bottom. I haven't had a problem since.

We bought expensive Thermador double wall ovens about fifteen years ago. They are in perfect condition and have always worked perfectly and accurately until the other day when the knob that controls the upper oven broke. Now the oven cannot be turned on or off and Bosch/Thermador says they no longer have any parts available for the CT 127 or 227 series. So a terrific oven has to be torn out and replaced for lack of a $10 part. If anybody knows of an available knob, please contact me.

We spent a lot of money on a 6-burner, double oven range about $5,000, 15 years ago. One of the burners doesn't work and the "oven on" indicator light will not go off. When we called for service, we were told that parts would be difficult to find. The technician will charge $100 to come out and tell us that there aren't any parts for this appliance because "it is so old." Really, the customer service rep (and supervisor) think that this is completely acceptable since the lifetime of the appliance is about 14 years.

I have 3 high-end Thermador appliances, 48" refrigerator, double wall oven, and induction cook top (had a dishwasher, but sent it back in first month after owning it). All three items are a piece of crap, Thermador customer service (if you can find them) is the worse I have ever experienced. All 3 appliance have never work properly, customer service is horrible to deal with. All their info on their website for service is incorrect. When you call them they are arrogant and rude! Don't even buy Thermador!!!

I just purchased Thermador/Bosch appliances for our newly constructed/remodeled home. I regret it already. The refrigerator needed a replacement part at installation. This should have been a blazing red flag. 3 months after installation, the dishwasher stopped functioning. The part is on back order for so long that they are giving me a replacement, but it will take another 3 weeks. I will be out of a dishwasher for approximately 8 weeks. I have an infant meaning that I have to hand wash all bottles/breast pump parts non-stop. The customer service is garbage - the four (yes, count them, four) women I have spoken to are all rude and it appears that their employees take vacation every other day (at least that is what they have been attributing repeated lack of responsiveness). I hate this company already and now it looks like I am going to be dealing with them for years to come...great.

The ice maker for the Thermador 48" refrigerator we purchased one year ago broke. Thermador's service provider could not offer a date for service for more than 2 weeks.

Thermador Sapphire dishwasher - Was so happy to buy a new dishwasher but this has been a total nightmare. 50% of my dishes come out gritty or chalky and cloudy. The repairman had all kinds of useless tips for me. I am always rerunning loads hoping they will be clean. My sink is always full of dirty dishes while I wait/hope that my load will come clean!

When we remodeled our kitchen 4 years ago we purchased Thermador appliances - 2 ovens, an induction stovetop, and a dishwasher. I called for repairs on the ovens right away. They did not cook to temperature. Sometimes it takes me twice as long to cook a recipe. When making cookies and the recipe say 12 minutes, I set the trimmer for 16.

Got a lemon. Simple as that. Brand new $6,500.00 stove not functioning properly, on broil or bake, intense amount of heat and smoke coming from stove after it is heated. I do have a good vent system and must have it on, otherwise I would have the alarm go off for all the smoke that builds up and seeps out of oven. After 2 technicians I am told the blower element needs to be replaced. Brand new stove and parts need to be replaced??? Unacceptable!!! Newly installed and after a few uses with manufacturing defects it should not be considered safe to use. Thermador is only willing to replace parts and not replace.

We have now had our unit for 2.7 years now! I wrote about our numerous oven problems regarding faulty control panels previously. We are now waiting for our 5th oven control panel and just completed replacing the control panel in the microwave. Thank God we have a home warranty policy because something breaks on this unit at least every six months. I am 60+ years old and have owned many brands of appliances. This is by far the most unreliable brand I have ever owned.