Thermador Reviews

Our less than 3 year old Thermador refrigerator has been broken for 6 weeks. Two service visits with a minimum wait time of two weeks. More parts on order. More than three weeks to get a new fan motor. Completely inept service company. Will never buy another Thermador product.

When we re-modeled our kitchen, we splurged on a "professional-style" Thermador range (specific model: Thermador Pro-Harm 30" Gas Range). It looks great, but cooks like a furnace with no brakes! Specifically, the oven initially spikes the temperature in the pre-heat cycle, often almost 100-degrees. Set it to 350°F, and you’ll get something like 435°F. After about 30 minutes, it settles somewhat — but the temperature continues to fluctuate, generally running 25–35 degrees too hot.

I purchased a Thermador "Professional Series" 36" cooktop in around 2016. The griddle has the teflon worn away or cooked off....Probably should have complained about that....Too many pancakes for kids made apparently. Well, now moving out, and figured the griddle top would be a very standard, and in demand product. WRONG. Don't have, don't know when (or if, probably) they will get them. My Freezer debacle 2 years ago was far worse and cost me $5000. Will NEVER purchase this brand again.

We have a 48 in range with double oven. The oven is electric, it take a really long time to reach baking temperature and we have frequent errors in the screen panel, so unhappy with this appliance, you should not have to be a genius to turn it on or troubleshoot issues. Not user friendly at all. The price and advertising does not match the product. I really wanted to like it, good looks but poor performance, very unhappy

If I can give zero stars, I would I have been without a freezer for months now. They keep sending a repair guy who does not even diagnose the correct reason. My freezer is broken.. I had this appliance only six years and my refrigerator and my freezer both stopped working. They don’t prioritize you at all, even if they the Repair was unsuccessful. These appliances are garbage and I’m going to start a lawsuit on how poorly I was treated and how expensive these appliances are.

We bought a brand new refrigerator. 6 months later the refrigerator and water dispenser no longer works. Called for service and given an appointment for 2 weeks from first reporting. We will see if they can repair it on site when they come. Very disappointing

When we were building our house, we purchased all Thermador appliances. They look nice, but we have had multiple issues with most of the items we purchased. We have only had the units 4 years, and during that time we have had 2 ovens go out, a microwave, wine fridge and food warmer have issues. Customer service is very poor. We have gone back and forth with them trying to get our wine cooler repaired/replaced. They finally agreed to replace it, and the unit they brought had stripped screws so that we could not put our custom cabinet doors on it. Thermador only had one approved dealer that could do the repairs, and they did not accept their invoice because the company didn’t have a letterhead. The company so far has been unhelpful with getting the door fixed right. Would never buy this brand again. If you are wanting a high end appliance, I would say spend a little extra for the Sub Zero or Wolf brand.

I love my new Thermador refrigerator, but their customer service is terrible. Despite claiming 7 AM-10 PM EST hours, you can never get through—the system always says they're closed. Their website looks like it hasn't been updated since COVID, and the chatbots are useless. All I needed was to find out which water filter to buy, but it's impossible to get help. Great appliance, but be prepared for zero customer support when you need it.

Thermador has the worst service. DO NOT BUY. Purchased the high end PRD364WDGC 36-INCH DUAL-FUEL PRO. GRAND® RANGE WITH GRIDDLE. The oven $15,000 has NEVER worked. I was patient and went through the process of service calls (takes a month), ordering part (a few weeks), coming back to install the new parts (a month), nothing worked. At this point the service person recommended replacing. Sent in the report and since then, have heard, 'we appreciate your patience" "we are truly sorry for the ongoing delay" "Your case is still under review"....

I bought a Freedom cooktop. It works ok but the advanced features like temp sensor & app DO NOT WORK. Additionally, their customer service hasn't answered after 15 minutes of hold time. Only buy if you want to advertise you like waste money.

I do NOT recommend Thermador. We remodeled our kitchen 6 years ago and bought a very expensive oven and range and microwave. After the first year the motherboards on the ovens had malfunctioned and had to be replaced. Luckily they were under warranty but that’s not what you expect when you purchase a luxury brand appliance. Both ovens have never maintained proper cooking temperatures and have been challenging because of that. Yesterday I turned on my range and it registered the temperature then never heated up….so here comes another expense and I’m dreading what the service technician is going to find this time.. Yet again the range has a malfunction.

AVOID THIS BRAND! We replaced multiple appliances and all of them have issues. The "stainless steel" oven racks literally show rust after only a couple weeks of use, when the only exposure to water was the initial wash that they recommend. Unbelievable. 42" French Door Refrigerator has a serious design defect which causes ice to get pushed behind drawer, where it's impossible to remove and it prevents the drawer from closing! I will pursue a complete refund replacement of these appliances, as the quality is horrible and we are only a couple weeks in.

DO NOT BUY! I purchased this refrigerator with the expectation of premium quality and reliability. Unfortunately, the appliance has experienced significant issues, including not cooling (internal temperature was over 80 degrees), despite being less than 4 years old. Even more frustrating is the repeated failure of your customer service department to resolve the problem in a timely or effective manner. I have contacted your team on multiple occasions, and while I was promised a resolution, the issue remains unresolved. I have experienced long wait times, missed service appointments, and a general lack of accountability and follow-through. We continue to wait, over 2 months for a resolution, but customer service is unhelpful, uninformed and incompetent.

I purchased an entire kitchen -- refrigerator drawer had a problem and top of it was cracked inside. They ordered replacement part, but that took two trips because wrong part was sent. Also, upon delivered the freezer drawer didn't close right so the installation people put pressure on it to make it work and instead it doesn't close flush (which kind of takes away from the look, even though it might be I'm the only one to notice). The stainless on their products is not great. The inside of the refrigerator almost looks like there are rust spots trying to come through. The stainless on the hood was marred when we opened the box, and didn't polish out.

Proceed with caution on purchasing from this brand. We’ve been trying to get support for a Thermador refrigerator that failed after minimal use—going on two months now with no resolution. Multiple inquiries have been ignored, and we’re left with an expensive appliance that doesn’t work and zero accountability from your team. This level of customer service is unacceptable.

Shortly after my Thermador range’s warranty expired, the spindle/thermostat broke for the electric griddle. I was able to purchase the replacement part directly from Thermador’s website, but when I requested the technical documentation needed to perform the repair, they refused. Despite owning the appliance outright, I was told I didn’t have the right to repair it because I don’t live in California, Oregon, or Minnesota—states with specific right-to-repair laws.

I bought a complete Thermador package for a kitchen renovation. Spent over $25k. I can’t even bring water to a boil on the gas burners. Oven fan made horrible fan noise from day that it was new. I have taken 8-9 days off work to have repair company try and fix these appliances and 5 months in still not working. This is the worst thing I have ever spent money on. Should have stayed with Home Depot appliances. Way cheaper and way more reliable. I can’t even believe this company is still in business! Run fast and far away from thermador!

Do not, I repeat DO NOT waste the space or your hard earned money on the coffee maker. My experience, SO FAR: 1. Backorder for several months. 2. Installers didn't know how to install and had the tubes set up like a Rollercoaster...didn't drain. 3. 2nd set comes out. Says it's installed right and must be a faulty machine. 4. Scheduled appt for 3 wks out. Night before, tech calls in sick. Only ONE TECH IN WEST PALM BEACH 5. We had to take it out for a cabinet repair. Put it back in ourselves and it started draining. So I canceled the appt. 6. Machine suddenly couldn't fill water. Descaled and cleaned, that is annoying as all heck and you have to spend a very long time emptying the tray over and over and over and over and over and over and over again. For it to still not fill water. 8. And why did I have to empty over and over if the drain started working? Because it stopped working.

Wish I could give -10. Only 6 years old, paid a lot of $$$$. Have replace ignitor on one of the 6 burners 3 times and the ignitor just went out again on oven so will be the 4th one. Wish I could replace but cost a lot. Company won't help at all when all went wrong after 2 years. Thank God I have my $89 Tappan that is 35 years old downstairs.

I would rather give them no stars!!! My range that I have not had for a year has had SO MANY PROBLEMS!!! I spent $6000 on a piece of junk that Thermador will not replace!!! SHAME ON YOU THERMADOR!!!!

I purchase four Thermador products. A microwave, warming tray, stove top, and hood. The installation of the Warming tray and microwave was terrible and done by Pacific Sales. Then trying to get a Thermador representative who actually cares or wants to do their job is horrible. I've been given an 8 hr window to wait around for a Thermador service tech to come out and try to fix out Warming tray. It's brand new. I told the tech would call the night before with a shorter appointment window. No one called. I phoned Thermador the morning of who just gave me the run around with no resolution. For what I paid, this IS the WORST customer service I've ever received. There is NO support for their products. I DON'T RECOMMEND THIS MFG.

BUYER BEWARE! I would not recommend purchasing a Thermador stove. It was probably the worst decision I have made They are not well made and break very easily. Not worth the money plus the additional 1k you will need to purchase additional warranty/ service contract. Save your money and purchase another brand.

I would be VERY cautious if you are considering buying any Thermador appliances – caveat emptor! We have outfitted our house with a Thermador steamer, oven, microwave, fridge/freezer. The units are a little over 5 years old. To date we have had to replace the microwave, the freezer went completely dead for over a month, and now the steamer needs to have the front control panel replaced! Compounding the problem: when we called Thermador to get a technician or assistant we were greeted with “we do not have any technicians in your area”. Great... take our money but don’t service (or offer alternatives) for your faulty products! We paid a considerable amount of money on our Thermador appliances expecting a quality, long-lasting product. If you are considering this brand as an option, I would warn you to consider other options.

New column freezer delivered September 24, now March 27, has not worked since day 1. Freezes and then gets hot then freezes then gets hot over and over and over. First tech said to put frozen food in it because the auto defrost happens twice a day and it is designed to use the frozen food to keep temp cold. Really? $8000 for a freezer that needs frozen food to make it work. It now smells like shrimp. Did that not fix the problem...surprise. Next tech said we must be leaving the door open. Really, that is insulting. Scheduled new repair slot for today...they cancelled it. They want me to wait 10 days for another service call. 6 months and no results from the supplier or Thermador. Terrible experience!!!!

We replaced our 27 year old 36" Thermador gas cooktop with a Masterpiece Thermador gas cooktop with lighted dials and two extra low select burners. We got a package deal for 3 Thermador appliances so we replaced the old one which was still working. The new one excels with the ultra low cycling on and off low burners which are perfect for simmering sauces and stews for hours on end without boiling off everything. Easy to melt hard chocolate as well. The illumination for the dials are a nice feature. You know when the burners are on so if someone forgets to turn it off when removing a hot pan, you will catch the fact it is on. Easy to see and catch at night. Would buy it again. Beautiful and well made. Quality product.

I owned a Thermador range in the past and loved it, so I recently (Jan 2025) ordered the same range for my new home. The oven has not worked since I received the stove. (for 7 weeks now) I have called Thermador MULTIPLE times and they have sent out 2 different repair companies and REFUSE to replace the $6000 range. They have replaced the motherboard and the cooling fan. Now the oven doesn't heat up to the desired temperature. I have asked for a refund or new range and their customer service just wants to send the appliance repair back. Clearly we have lemon. SHAME ON YOU THERMADOR. I highly recommend avoiding this company and going with a better brand who will stand behind their product.

We did a kitchen renovation five years ago and purchased all Thermador appliances including double wall ovens, fridge, refrigerator, cooktop, speed oven and dishwasher. Supposedly, Thermador is high end and known for its durability. We have found the appliances to be JUNK. In the last six months, we have had to replace the motherboard in one of the ovens (over a thousand dollars), the freezer electronics blew (another thousand dollars), and now our mini fridge is not working and blowing the circuit breaker!!! The customer service for the appliance store has been fine, but come on! 3 major appliances in 6 months!?!? You are better off either going for a cheaper brand or buy an alternative luxury brand. I will never purchase Thermador again.

I have a Thermador gas range top #SGS365FS that is eight years old. It was very expensive and needs a replacement burner element. Thermador discontinued the part & no supply house has any left. When I spoke with customer assistance they nicely said I'm very sorry but there's nothing we can do. Thermador seems to purposely stop carrying replacement parts on purpose to force people to spend thousands for a new appliance. NEVER AGAIN will I buy a Thermador product. TERRIBLE customer service.

RUN… products and service are a nightmare. We have a house full of appliances. Fridge/freezer, coffee machine, range and dishwasher. So far the freezer, coffee machine (twice) have been replaced. The range has given us problems since only having it a year. 3 years later same problem we were dealing with but now doesn’t work at all. The company has stood us up many times. I still can’t believe it. We take a day off work and they don’t show up. Today they came back to replace the screen of our range and the tech had no idea why he came. Not only did he not have the parts but he didn’t have a work order.

02/2025 we have a 10 year old Thermador professional stove and 5 years ago it started ignition clicking with dials all turned to off..1st quote to fix it was $800.00, requires dismantling it and the replacement unit cost $75.00

I like the range I bought although the price was very high, but the customer service was the worst I've ever dealt with. It's been 6 months yes 6 months and I still haven't received my credit for a return. I only needed to return 6 small jet fittings to convert my range from gas to propane. My installer had the jets, so I no longer needed the ones I bought. It took 4 months and 7 phone calls to Thermador to finally get the return label. I then received a receipt that the jets were returned but never a credit on my credit card. I will not be buying Thermador in the future even if their products are nice the customer service is absolutely terrible.

Every appliance in my kitchen is garbage from the very start, but worst of all it the customer service. They are awful to work with and don't give a damn post purchase. I am absolutely disgusted with the appliances and company. I would never recommend them to anyone. I built a brand new beautiful home and the kitchen appliances are the biggest regret. I wish I could go back and spend just a bit more for the Wolf and SubZero.

I have a Thermador double oven (2.5 years old), the wires/PCB board/Transformer were burned suddenly. Sparkles, smokes and burning smells came behind the control panel of top unit. Could cause a fire to burn down my cabinet/house if I was not there. Really dangerous. A design defect must be in Thermador PCB circuit. The repair cost is equal to buy a brand new one ($3000+). Lost the confidence to Thermador product. To touch the burned parts, we had to pull the double oven out of the cabinet, then unscrewed/opened the top cover.

Our Freedom® Induction Cooktop (CIT30YWBB) showed two error codes on 1/4/24 that leaves it inoperable. Two weeks later, a tech came out who didn't do anything as "it was a 2-person job." We followed up with customer service that day noting a "2-person job" and get an appointment another week later. In the meantime, we purchase a countertop induction cooktop as we have an inoperable $5K+ cooktop. Day of, the appointment is canceled as they could not identify 2 techs. After another hour+ on the line with customer service, the earliest available appointment is in 2 weeks (2/4/24), which based on the going rate will likely solve nothing. Long story short, save yourself a headache and forgo this premium product because you'll be left high and dry.

I have had my double oven for almost 20 years (purchased in 2005). Never a problem. Then got an error code. I called service over a week ago and asked if they could come the next day. They said yes. The next day they called and said they couldn't make it. Could they come Monday between 4 and 7. I figured I would work from home that day. Around 5 p.m. they called and said he would be there around 7. Waited and waited by 9:30 figured they weren't coming. Then I made another appointment for Friday morning 9-12. Waiting and waiting no show no call. Also, they wouldn't provide me with the phone number or name of the authorized service agent which I thought was very strange.

Thermador is just about the worst consumer product company I’ve ever dealt with in the 45 years I’ve been a homeowner. My refrigerator freezer electrical system got fried in Hurricane Helene. I was ready to just toss it as a loss when my contractor recommended at least calling them to see if they could service it. After all, it was only 2 years old and cost $15,000.

I have a bunch of Thermador products and the one I hate most is the dishwasher. The idiot design team made the most complicated products which unfortunately works only 50% of the time, 75% of the time. I have to restart it all the time by holding down some button for 3 seconds, closing the dishwasher and then turning back on. The 46 page manual is hilarious and I constantly have to look through it to figure out how to 'wash dishes'. I just want to wash my damn dishes without having to figure out which setting is it S7, E1 R3, delayed run 3 hours. It's a complete joke. Meanwhile it has remote access through wifi. I'm simply trying to start the dishwasher standing right next to it.

I will never buy anything else by Thermador. Lack of customer service. Could not get a replacement part for their range hood (the plastic dial console which disintegrated and crumbled) thus I had to replace the hood in entirety. Just a terrible experience.

I have had Thermador appliances for 16 years and have been very happy with them. When my microwave quit working of course I wanted to replace it with another Thermador. This has been the worst choice I have made. Whoever designed this does not cook. It takes an inordinate amount of steps to operate it so it is not a quick process to use it and it does not compare to the old one to cook with. Very disappointing. I even got the top of the line thinking it would be a quality appliance. My advice: try it before you buy it!!

The sealed unit in our Thermador wine cooler died before it was three years old. The design included a ground cable that is connected with a steel bolt in the bottom of the cooler, condensation forms on the cooling coils, which wets the bolt, causing it to corrode and puncture the cooling coil, releasing the refrigerant. This happened in Washington state, an area with low humidity. Repairs under warranty been promised, but 4 months later we still have not been completed. Poor design and unacceptable SLOW repair.

We purchased a 48” ProHarmony standard depth gas range in 2020. It was shipped and installed mid 2021. Since that time we have had it serviced 5x and had repairs that totaled $4k with an additional $800 needed at this time. We went back to the place we purchased and they have been working with Thermador to exchange the entire unit due to all the problems. Thermador does not feel that is warranted since the oven is 3 years old. We purchased the product due to its reputation as a high end, dependable appliance. We are extremely frustrated with the lack of customer service and the amount of money we have spent after already spending almost $11k. I would never recommend this product to anyone due to all the issues we have had and how thermador handled these issues

This experience has been the worst experience of my life! Every time I call someone tells me they are going to help me and nothing ever happens! This sucks. We haven’t had an oven in a year and half! Now the freezer push to open isn’t working and it’s a panel freezer without a handle! Customer service is nice but nothing ever gets done! The local tech calls and never shows up and doesn’t even care!

We purchased the 30in double oven in our new home. We moved in and it didn't work. Called thermador it took 2 weeks for a scheduled tech then the day of they canceled because the tech was sick. Would have to wait another 2 weeks for a reschedule. Called a local company to come out and service it. They came out and said it needed a new latch. Replaced the latch. Still didn't work. Then said it needed a new motherboard. Replaced that. Worked for 1 week then top oven stopped working. Called Thermador again to schedule a tech. Waited another 2 weeks day of they canceled AGAIN!!! Stating the tech was not accepting appointments.

It’s all about customer service…and turns out there isn’t any. You can keep calling. They operate like an insurance company shuffling claims. Not in the resolution business. You’ve been warned. If you like to spend a lot for very little, then go for it. The product is beautiful on the outside and keeps breaking on the inside.

Within 1 year, refrigerator repeatedly requiring repairs that are $800.00 - $1,000.00 per repair (Roughly $150.00 for diagnostic evaluation alone & 200.00/hr for labor). The employees who take calls are extremely rude. WILL NEVER BUY A THERMADOR AGAIN.

If you are thinking about buying a Thermador product please think again. We recently built a house and decided to splurge and buy thermador appliances for the house and Samsung for the suite. Have had nothing but problems with the Thermador appliances which cost little more than 3 times the Samsung products.. Their customer service is the worst I have ever come across in how rude they are. Warranty service is one big runaround. In a million years I was not expecting to buy a brand like Thermador and be so disappointed. We basically gave up on their dishwasher after 18 months and replaced it with another Samsung but am filing documents with small claims to get compensated for the god awful stovetop induction unit. Save money and a whole lot of headache and heartache and get yourself something that works.

We researched brands before buying a 'professional' quality range on our kitchen remodel. It was one of the more expensive models but the look and specs were in line with what I was looking for. We have it a few years and little things have gone out that required repairs. The little repairs were not an issue to maintain our range with its high price purchase. Just got off the phone and emailing with Thermador. The part needed to make the latest repair is not longer made. There is no replacement. Basically, I will need to throw away the range. The promise of selling me part in the future has not been discontinue. Please research before you buy. It looks like I am not the only person this has happened too. Thermador is no longer the company that backs its products.

Worst experience ever with appliances. Dishwasher had a lower basket with bent wheels. Hard to pull out. Fridge missing a part. 90 degree stop. Still don't have it. Two months have passed. The fridge door is hitting the brand new kitchen end gable. The range was shipped with a bad circuit board and the legs will not fit the range. They are telling us it’s a design issue. They refuse to replace the range. Buyer beware. Don’t buy THERMADOR BY WOLF. THEY STAND BEHIND THEIR PRODUCTS. Thermador customer service does not exist. Gave them a one because a 0 was not an option.

I was thrilled that I had saved the money to finally purchase a (quiet) Thermador Sapphire home dishwasher in July 2023. In June 2024, I tried using the "StarDry with zeolite crystals" system. An error code popped up that water was leaking and the dishwasher shut down. Dealing with Thermador/Bosch has been a nightmare. The parts took over 2 months to arrive, then at month 3, Bosch Techs came to put in the new parts I had been sent to fix it. They “discovered” the tub been dented (which we never noticed as the dent was under the insulation) from an outside dent and they refused to fix it. They claimed this damage was the cause for the leaking and the dishwasher had to be replaced. Completely untrue! The previous tech had tracked the leak and showed us the StarDry system leaking so we could all confirm it.

We've now had the Thermador 48inch Gas Range for 5 years. I've gotten to know the repair guy really well. He's at our house a few times a year to fix the latest thing that has gone wrong with the range. In contacting Thermador about it, they were willing to give us a credit for a new range, which didn't actually cover the cost of the new range. Not sure how that was meant to be helpful. It's a big piece of garbage. And their service is terrible.

My new $10k double oven (steam) has been installed 1 hour and had an error code from the moment it was powered on. I waited 2 months for this thing to be delivered due to a model change. Tech support is really just a call center to schedule repair people to come out. The call center can't help you. Thermador made the oven a tech device with wifi and firmware but don't have a customer service team to support it. Bad, bad, bad. They can't send someone for 2 weeks so now I'm trying to get the company that sold me all of this stuff to help find an authorized repair person to come out and repair my 1 hour old oven under warranty.

My experience with Thermador has been horrible. My stove is less than 5 years old and has had numerous issues. I scheduled a service call for the latest issue with my oven randomly turning off or just losing temperature randomly turning cooking. The technician arrived, asked what my issues were and rattled off 4 parts that needed to be replaced to the tune of $1300. He never even opened or attempted to turn on the oven! He also was insistent that it was a gas oven, even though I knew it was electric. After I insisted he was wrong, he had to look it up on his laptop only to say "oh yeah, you're right".

We used all Thermador to renovate the kitchen in our new home, thinking that the name represented quality. Overall, the appliances have been terrible. The steam oven is worthless, the oven now refuses to complete the preheat cycle, and the dishwasher requires a power down/up to be able to change the settings on a cycle.

I purchased a Thermador 36" in gas stove stove in 2019 expecting top-of-the-line performance and durability, but unfortunately, my experience has been nothing short of disappointing. For a product with such a premium price tag, the reliability has been shockingly poor. Within the first year, I encountered multiple issues with the burners not igniting properly and continued ticking when turned off, that trying to light sound after turning off burners off. The repairman they sent out said this was a known issue, I had to pay for all new burner igniters. I had to call for repairs twice during the first 12 months of ownership, and things only got worse from there. The oven Igniter malfunctioned so the oven would not heat up, requiring yet another repair, and this was a costly fix since it wasn't covered by the warranty $409. Part is $115 on their website, repairman was here less than 15 minutes.

This is supposed to be a high end appliance with equally high end survive and we have experienced neither. Our fridge is less than 2 years old and we have a Freon leak. This isn’t the first issue we have had. It has been over a week since a Thermador technician came to the house and diagnosed the issue. The appliance is under warranty and we cannot get Thermador to give us a date to fix the refrigerator. We will be over two to three weeks without a refrigerator. Buy another brand that cares about its customers.

Purchased 30" column refrigerator (T30IR900SP/08) and Freezer (T30IF900SP/10) in 2020. Both look nice and have performed well. The only issue is they will not run on my Generac 24kw whole house generator power. All other household appliances and electronics operate on the generator without issue. I have contacted Thermador, and their reply about the issue was " After speaking with our engineers, our units now will not work well on a generator as the generator cycles power and our units require constant power to operate. Even if we change the module in the unit, it will not resolve the issue".

I purchased Thermador around 8 years ago when I redid my kitchen in Texas. LOVED every appliance. They were beautiful, functional and were the topic of conversation. I recently moved and redid another kitchen. Didn’t think twice about buying more Thermador. These are top-of-the-line appliances. Wow, what a mistake. All the little things I loved about their appliances are gone. They still are nice, but are missing some super nice features.

If there was a customer service rating option less than 1, then I would have selected that option. One would think based upon pricing, style and marketing that the Thermador customer service support would be top shelf. YOU WOULD BE WRONG! In addition to lacking product knowledge, they are curt, arrogant, short and ignorant; lacking common courtesies and consideration. Never would I purchase a Thermador product again. Wish that I was aware of this demeanor prior to spending $50+K for appliances.

The worst customer service! Don’t buy any Thermador product. We are extremely disappointed with the range we bought and with the worst customer service! We wish we knew before we bought it. Don’t buy.

The suite of built-in Thermador appliances is beautiful in our remodeled condo kitchen, but concern about their operation and reliability. We needed service within the first year for the dishwasher, cooktop and refrigerator. We were so concerned about the refrigerator that we purchased an extended service contract for about $1,000.

I have a Thermador gas range. It is 5 and a half years old. The burners are rusting. I called customer service. Long story short, they said that I would have to buy a new stove and they quoted me a price of $9,329. Plus the cost of having it installed and the old one taken away. So a 5.5 year old stove for which I paid more than $10K needs to be replaced at my cost. That is crazy! I have not been able to get any attention from customer service management nor any assistance with determining if the rusted parts can be replaced and why they rusted in the first place. I would highly recommend that if you are considering Thermador that you look for another option. Terrible, terrible, terrible experience. If I had another $9,000 to spend on a stove I would NOT buy Thermador.

Installed all Thermador appliances in the fall of 2021. The follwoing service was required during the warranty period:

This review is for the Thermador 36” dual fuel range, with griddle in the middle. We bought it new about seven years ago from our local appliance store. Given the price we had high expectations however It has disappointed us from the beginning and to this day. It looks commercially made but is consumer grade and performs that way.

We bought a brand new Thermador 30-inch freezer in 2018 (along with a kitchen-full of Thermador) in Scottsdale, AZ and it died within the first year. They replaced it free of charge but it was a hassle. Our 2nd freezer is only 5 years old and failed AGAIN. The technician who worked on it last week is the ONLY technician who has worked on it since it was brand new, other than a tech who simply replaced a door seal. The service company keeps sending the same inept guy. This tech is very rough, sloppy and haphazard when he disassembles the freezer for repair and he ALWAYS breaks or damages something on the freezer every time he works on it, which, unfortunately has been numerous times for a fairly new freezer (this is the 3rd problem within 5 years).

I've experienced problems with more than one Thermador Appliance. We purchased a "package" through our homebuilder in 2021 which included the Refrigerator, Range and dishwasher. All appliances within the first year were repeatedly serviced for poor performance. The dishwasher was not rinsing and or drying properly, leaving the unit wet on the interior.

Purchased almost $20,000 worth of Thermador appliances for my remodeled kitchen. It took over 10 months to receive all my appliances because everything was on backorder. Our wall hood had a manufacturer defect. They did not want to fix it or give me a new hood. I have not used my kitchen to date because I wanted to see if they would fix the issue. It was something that could have only happened when they were manufacturing the hood, but their reply is, "We can’t confirm when it happened so we can sell you another hood at a discount." Why would you give me a discounted hood if you can’t determine when it was damaged. PLEASE DO NOT BUY FROM THERMADOR!!! On another note I bought a vanity from Wayfair and the vanity was slightly damaged. I sent pictures and they sent me a new vanity within a week. Thermador might want to take customer service lessons from Wayfair.

We ordered in December, got it in May, turns out it had major damage, we got a non damaged one in August, turns out there was faulty wiring. The oven wouldn't turn on occasionally and one day sparks blew and popped one of the power supply wires off and welded the nut to the connector. Nothing covered under warranty. This was a $7,000 range that has been a nightmare. Do not buy from Thermador.

Ordered Thermador range/dishwasher/refrigerator for a remodel, all garbage. Thermador Repair visited three times for broken fridge (refrigerator was freezing, freezer wasn't cold), ordered the wrong part each time, cancelled one appointment without even notifying me, and held me up for $650. For literally nothing. Upon filing a complaint (Thermador's own repairperson spoke of his company's incompetence, outmoded German software, how ordered parts can't even be tracked, etc.), Thermador is now requesting all kinds of documentation before it can even process it. Hold times are over 45 minutes, no one there seems to know anything, no one can resolve anything. Finally, I've decided to junk everything Thermador and start over with a reputable company. That's my happy ending.

Stay away from Thermador! The ranges are attractive, but they do not age well. First, the range oven was painfully slow to heat, sometimes over 30 to 40 minutes to reach the desired baking temperature. Second, too many problems began to surface within just a few years: For example, the broiler went out and the Thermador service people could never find the problem (poorly trained staff).

I had a kitchen remodel in 2019 using Thermador built in units. Refrigerator, freezer, wine cooler, microwave, range, and dishwasher. It cost many times usual kitchen appliances because they are built in units. We were deciding between the Thermador and Subzero/Wolf. Thermador was several thousands of dollars cheaper and looked beautiful, but now I am greatly regretting my decisions. It has been 4 years since my remodel. I have had to have my range serviced 3 times, and now the motherboard is not working. I have had the microwave serviced twice. The dishwasher is temperamental and if you don’t close the door just right, it doesn’t start. I had to have the freezer repaired.

I’ve renovated my kitchen in 2014 and selected Thermador products for my brand new kitchen. 9 years later, dishwasher cannot be repaired, double oven not working and cooking glass broke. Big deception as I expected that they would last way longer, this is ridiculous. Motherboard of the oven was replaced initially under the warranty just after 2-3 years, but the lights and self-cleaning stopped working just after the warranty expired. Products looks good, but quality isn’t there for the price you have to pay. Completely ridiculous.

I ordered parts for my Thermador range. The website said they were in stock. After 10 days and it still hasn't shipped, they refuse to cancel my order. They have no idea when it will ship, or why it hasn't shipped. That depends on who I talk to on the phone. Ha, and try getting them on the phone, which "Chat" tells me is the only way to cancel an order. First wait 45 minutes, then get the option to get a call back, but the phone system doesn't connect. Then wait another 30 minutes, only to be told that they can't cancel the order until after it ships which, of course, it may never ship. These folks are horrible.

I bought all Thermador products including NEW dishwasher, oven, and refrigerator. The refrigerator had to be replaced within the first 3 months we had the product for malfunctions. The oven we purchased was great until about 2 years after installation and has been a major headache ever since. Service spent more than 10 hours over 3 days between Thanksgiving '22 and Christmas Eve '22 at our house trying to determine why it consistently tripped the breaker. We could not get the oven to work. Service team finally got it working after Christmas '22 -- temporarily.

I bought this oven in June of 2020 for almost $10,000 and have had nothing but trouble with it. Luckily I bought an extended warranty for an extra $1,400. It was good for about a year and then the trouble started. The oven would shut off and if we did not notice that the oven had shut off, thanksgiving dinner would have been ruined. That was bad enough but since then the oven would shut off completely and had to be reset. Lately it blows the dedicated 220 circut breaker just as it reaches preheat settings. We have had 5 service calls in the last year and are scheduled for another one on Tuesday.

Thermador YOU HAVE THE ABSOLUTE WORST PRODUCTS AND SERVICES I HAVE EVER SEEN. BUYER BEWARE. Our house has all Thermador appliances - full 36" fridge, freezer, wine fridge, 2 dishwashers, 8 range, microwave, wall oven. They are only 6 years old and the refrigerator has been broken for 18 months - we have been fighting with your customer service to no end. They can't repair it, don't have the parts, and won't replace it. I WOULD NEVER BUY A THERMADOR - MISS MY SUB ZERO TERRIBLY!! My dishwashers have never worked - they don't wash properly, cannot wait to rip them out and replace with a Bosch. The entire brand is a ripoff - no idea why your brand is so expensive as the quality is absolute CRAP.

Just purchased my third Thermador range. Had no problem with the first 2. On the new range it has a dial to set temperature from 150 degrees to 475 degrees. When I set the dial to 400 degrees the griddle only gets to about 300 degrees. I had a Thermador repairman look at the issue and he told me the dial setting doesn’t have anything to do with the griddle temperture. The dial sets the temperature of the heat sensor located in the back of the griddle. It has nothing to do with the griddle temperture. I tried to explain to him I don’t cook on the sensor, I cook on the griddle. He said the sensor temp was in spec and didn’t care what the griddle temp was. This seems like a faulty product that appears to be false advertising. I’M DONE WITH THERMADOR AND THEIR SERVICE.

I just deleted over one year of emails between me and Thermador Customer Service. I can't delete the hours I spent on hold. The many months I had no use of my ovens AT ALL while the one warranty human repair person on California Central Coast had Covid, was booked, waited for parts, etc. This is the last time I buy any Thermador product. They've gone south completely. They don't honor their promise to provide an extended warranty to make amends for my legitimate horror story.

Purchased a Thermador double oven. Gave the contractor the Thermador provided specs and the cabinet was made exactly to the specs. Turns out the specs were too large for the oven opening. I’ve got a custom made cabinet that doesn’t fit this oven. Ridiculous. Also, the top oven door came out of the box loose. I’d give more details about how it works but until I get this cluster fixed, I can’t use it.

I'm so disgusted with this company!! Anyone up for a class action suit against them?

We purchased a 36 inch gas range and oven in 2019. The door fell off the first day we moved into the home. It was the week of Thanksgiving and we were not able to use my oven for family that came into town. They had to replace the door the circuit board. They come out every 2 years to replace the circuit board and the computer microchip. They come out every 2 years to fix new problems and the existing problem from day one until they say, "We can't fix it anymore" and it's my fault. They're asking me to buy another one of their products. They'll give us a discount.

The Thermador Range purchased in 2020 has some flaws. The heat up time for the oven to 350 is ~ 20-30 Minutes, better plan ahead. Ignitor went out in year 2, had to have replaced. The tech told us this is normal for the Thermador ranges and you will have to replace it again in another 2 years. The other 2 Thermador appliances have had more flaws and service calls so of all the Thermador appliances we have this has had the least repairs in the last 2 years.

The worse product you can buy. You will get no service customer service number that does not answer and dealers who no longer deal with Thermador. A very poor quality product with no service and a customer service assistance you cannot contact. Do not buy this product.

I recently purchased a Thermador built in coffee maker, still under warranty, requires service and they will not come to my house, say they do not service this area. No one mentioned that when I bought it, $6800.00. I had a Miele before and they serviced it no problem. Bosch who makes the Thermador is not even responding to me now, do not buy their products.

When the star cover of the range is left imperceptibly displaced, flames shoot out the sides causing potential fire/burn risk to adjacent objects or even cabinetry. When the cover is noticeably dislodged the flame won't light at all but rather just click. This happened with my range and the cabinet was significantly burned and might have set off a disastrous fire had the stove not been immediately turned off.

I have been waiting over a year for a plumbed coffee machine. Every time my builder and I have checked on delivery we get excuses, continual push back dates of arrival times. No communication from Thermador at all! How much money does one have to spend to get quality service and care? Called again today and got passed off again. Unacceptable for the cost of the machine.

It's truly impressive how deplorable Thermador service is. My gas oven manual explicitly says I need to contact them to get the bulb information so I can perform the "self-repair" needed to replace the oven lightbulb. When I called they tell me they don't sell this / provide this and they can only sell me the entire lamp insert part (meaning which of course I'll need an authorized repair person to install).

Bad quality and design. Horrible sound. You can not turn it off. Does not stay in stand by regime. Display turning off and you don't see the clock. Low power for performance, it takes long time to heat food up. Impossible to clean because back wall is not reachable due to door design. If you consider to new appliances with the same brand DO NOT BUY THERMADOR!!!

We got a new double steam oven in 2021 which worked well, until the electronics went bad. The oven is now largely unusable. We are within the 2 year warranty, and so we called a certified Thermador repair person. He came out, diagnosed the problem, and then ordered the parts. Two months later - nothing. He has contacted them multiple times and we still don't have a working oven, about three months after it failed. I consider this to be an absurdly bad level of customer service, and I would caution people against buying from Thermador based on this experience.

I bought a Thermador range a year ago. The oven has been broken for a month. It was supposed to be fixed today, now I find out that the technician won't be here for another week. I only learned this because I rang up to find out where he was. Terrible customer service. If you think that just because you are buying an expensive product you will get good service, you are wrong.

If I could give Thermador a zero I would. We are on our 3rd wine fridge in less than 5 years. The coolant system continues to break, and since there is a 5 year warranty we have to deal with them to get a replacement every time it breaks-which is about every year to year and a half. It takes them MONTHS-literally-to get me another one. Now our built in coffee machine has been broken since September and I am still waiting on a solution. They gave me a prorate offer for a new one, finally called to get my cc info and told me they have ZERO STOCK of this product and ZERO IDEA of when they will. I have a hole in my cabinet for this very specific size, so I am trying to deal with them. For appliances of this caliber and price, I would highly advise against this company!

We just purchased a 30" gas range from Thermador. The manual enclosed...has nothing to do with 30" range...applies to bigger stoves...therefore...almost all of the info it covers does not pertain to 30" range. The range does not have a screen...so no timer. In order to know when your oven is ready...there are 2 tiny blue lights near that dial...1 for preheat...1 for over. When the preheat light goes out..oven is ready.

We purchased our oven in 2019, but it was installed in mid-2020 due to COVID renovation delays. The $6k oven never really worked as we had hoped--it would just randomly stop working, but we could turn everything off, then restart it, usually, to get it going again. Until this past August when it stopped working completely. And the nightmare began: 6 weeks was the soonest we could schedule the first Thermador technician; He swapped out two control boards, which did the trick, for a week. Again, 6 weeks was the soonest the second technician could be scheduled. He arrived, found that he didn't have the part and would have to order it, again, 6 weeks is the soonest the 3rd technician can be scheduled. The saga continues. #thermadorlemon

Thermador Dishwasher DWHD650WFP/15. The load of the plates deflects the bottom rack, and as a result, the wheels of the bottom rack fall off the rails. The bottom rack falls thru the rails in the dishwasher as you wheel the bottom rack into the dishwasher. Ie, you cannot load the dishwasher with a normal load of 10 dinner plates. One can run 2 plates at a time, and that works. Get this... the service person said to solve the problems, redistribute the plates elsewhere in the bottom rack. Perhaps she thinks we can put the dinner plates in the cutlery tray or even put them up in the Glass Rack above? Would never buy a Thermador. They don't stand behind their product.

We ordered our Range through Thermador 11/02/2021. Be hadn't even began framing on our new house. We were told it would be in 07/2022, which would have been perfect. The delivery then got pushed out 09/2022, then 11/2022, then 01/2023, and we just got word that the delivery is now not expected until 07/2023. That means that it will take nearly 20 months from order/deposit to receive the product.

So we built a new house in 2017 and decided to go with a suite of Thermador appliances for the Kitchen. We bought the 48 inch gas oven range, the 48 inch side by side fridge/freezer combo and the dishwasher. In total we must have spent close to $30,000 on all of the appliances. I don't know about you, but I always assumed that if you paid top dollar for one of the most expensive products in the market then you could feel confident that you were buying the best quality available. And that means years and years of maintenance free living.

I have been resolving the issue with thermador since 4 months. Company claims that the blowers which were blown in less than 2 years which were not belongs to thermador company despite I bought from their certified dealer AMG studio in Guelph if they says those blowers are not their blowers then I have been fraud by them. I have been requesting them to analyze those blowers since I have kept those blowers to send to quality control and where it came from? Nothing is happening at thermador end.

The cooktop is only 9 yrs old. It turns on and immediately turns off again. Aside from the initial service fee, the cost of repair is $1200. The lifespan of what was advertised as a top-of-the-line (very expensive) appliance was supposed to be at least 15 yrs. I do not recommend this product to anyone.

In February 2022, I started experience problems with the range making a clicking noise and then shouting off and disabling the ovens. I would switch the breaker on and off to reset it and it would start working again. A week after it happened again and again. I switched it off and on and it would work for awhile. March 20- it gave me an error message e1610 so I called service. March 22- Shawn came out and ordered a part. April 4- part was put in and problem reoccurred two days later. Error messages displayed and ovens did not work. April 11- Shawn came out and replaced the motherboard. Two days later same problem. April 25- Shawn came out, didn’t fix it and said he had to order another part and will not be in til July. At this point I’m not real confident that this part will fix the problem either and I may need a new range.

I expected more from a $5k range, the Pro Harmony Range. I have had it for 1 year and 3 months and it has never been fully functioning (burner & oven malfunctions). After hours of phone conversations with Thermador Cust Svc and numerous service calls, now the oven won't turn on at all. Despite the list of approved warranty providers they claim they have, only one will come to my home. Two said they no longer work with Thermador because "they don't pay their vendors". I purchased what I thought was a luxury appliance and for the last year I have done all of my baking and roasting in a toaster oven. :) Such a disappointment!

I purchased a triple wall oven through Ferguson/Build on May 5, 2021. The original date that Thermador supplied was late July 2021. That date changed every time by an additional two months. The most recent date was late June 2022. I emailed the supplier this morning (6/9/22) for an update and once again Thermador is pushing the date an additional two months. I do not consider this acceptable customer service. I read some of these reviews from persons that ordered and received their stoves after me. What type of reason or excuse can Thermador actually have in not supplying my $9k wall oven in over a year?! Buyer beware.

We purchase a Thermador suite of appliances like so many others have in Aug. 2021. The oven on the gas range has never worked so they had us contact a third-party rep. The repair guy has been to our home 3 times replacing parts. It is now June 2022 and not only does the oven still not work, but along the way, one burner quit working. I requested a new unit and just ran in circles with customer service. I even asked if I could record the last conversation I was having with them on the phone. The supervisor named Kiki (I know this because I asked for her emp # and she said she didn't have one just that her name was K I K I, lol) informed that it was against their policy and if I record she would hang up. I asked her for a copy of that policy and of course, she said no. Just like that replied "no" I just mentioned, that seems to be the only response you get with Thermador. Very frustrating and I will never refer their products to anyone.

I purchased a PRG366WH range in 2021. 4 regular burners and 2 simmer burners. The 4 burners run too high on the lowest setting and cannot be adjusted per the factory. The 2 simmer burners function fine but they turn on and off every minute with the pilot light sparking every time. Very annoying and can be heard in the next room while watching television. Unbelievably poor design. Very surprised that absolutely nothing can be done about this. Very dissatisfied with the product and unfortunately I spent close to $10,000. I simply cannot recommend this product. I am a former professional chef and so this is even more disappointing.

I bought the entire series of Thermador line of product and it was looking nice but my kitchen hood (blowers) blown in less than 3 year and it cost me for repair $ 1560.00. I do not know it was my right decision to buy

I have a very expensive Thermador freezer. It with keeping proper temperature in October 2021. Contacted Thermador on 11/4/21. It takes a month or more to actually schedule an appointment and I've had 4 service appointments since and it's still not fixed. It's been over 5 months with no ability to even talk to a supervisor or get any positive action from the company. It's the worst customer service I've ever experienced.

New and second home.... Freezer has lots of frost.... They send repair folks twice and finally order a new one. It takes over 6 months to come in. Once installed the ice maker stops working (not compatible??). Parts have been ordered since December and was just told they should be reordered on March 15th. So in the year and a half I have owned this freezer it has not worked right yet. By the time I get the parts it will be out of warranty. For me? Never again.... Never again....

I bought the stove in late August 2021, first call for service in September, November repair replacing 2 burners, gas jets, module, cover, ignition. One week later 2 burners not working, small oven not working. Large oven not heating evenly. Where I bought it said call Thermador customer service and request a new stove. Called Thermador, got a case number, supplied all info, received an email saying I need a tech to diagnose that it is not operating properly -- da dude! No techs in Vermont are even returning calls, the store I brought it from says Thermador responds to customers. Not them. Wow $12 --!3,000.00 for a new stove that is 3 months old and this is the service one receives. !!!Don't Do It. Buy Something Else!!! Terrible! Nothing good to say about this stove, the service and the company.

We built a new home and Thermador MADE us upgrade to the newer model because they sold the one we bought. THAT said, our freezer broke 2 years later. After multiple attempts to repair with a local "third party" repair company, Thermador admitted they CAN'T fix our freezer. As you can imagine they will NOT replace ours free of charge and want to charge us money for a new one. We have been trying to get this fixed or replaced for over 6 months and they will NOT help us. They will NOT do what they say and they will not email or call us back as they have promised over the last 8 phone calls. Each time I call I sit on the phone for at least 30-50 min before getting through and getting NOwhere with them. This is an awful company with awful service and products. DO NOT BUY their products. It is the worst service I have ever had by a "luxury" company. what a waste of money and time.

My range has a two burners with a simmer control function that keep failing. In the past 4 years have had several visits from technician - one dispatched directly by Thermador. Each state the Potentiometer needs replacing. Have had this part replaced 3 times in last 4 years with parts directly supplied by Thermador. Fails every 9 to 12 months - and part has a limited warranty. Have spent hundreds of dollars on repairs. Impossible to get thermador on the phone. Have submitted service request and complaint as directed through their online portal. No response. For such an expensive, high end product - would expect much more. Would not recommend purchasing.

We purchased a group of Thermador appliances in 2016 when renovating our kitchen. We thought that we were purchasing high quality reliable appliances and we could not have been more wrong. Our double wall ovens have malfunctioned since 2017. Every year these ovens stop working and we have to pay out between $450-$900 each time even after these ovens were supposedly repaired before the warranty ran out. This year we had service on August 24 and paid $927.00 for a new relay panel. Now on November 18, 2021, within three months, we have to have both fans replaced at a cost of $864.00. The fans have already been replaced multiple times and contact with Thermador, the local rep and the retailer have produced either no response or "sorry we don't deal with service issues".

Let me count the ways I am fed up with Thermador. I purchased a package of expensive thermador appliances. The oven has not worked since the day I bought it—2 years ago. The service is next to non existent. Was supposed to have a service call today and when I called the service # (after being on hold over half an hour) and asked to speak to the supervisor, the rep hung up. Can’t speak with anyone with authority to do something. Can’t believe I will actually have to purchase a new oven

I have owned my side by side for 12 years. You will discover that while the unit is "under Warranty" for 12 years--they do NOT stock parts after 8 years!! The trick is they will offer you money towards "sliding into a new fridge"--where you will continue to be captive to them. The new unit of what I own now costs $15,000. I made a service appointment THREE WEEKS ago for Monday, October 25, 2021, and was told I couldn't get one sooner because Thermador doesn't have workers.

16k fridge that since day 1 the freezer doesn’t work. 9 months later. We still don’t know how to fix it. Stickers labels are peeling off. Small plastic is breaking. And the freezer part still doesn’t work. Customer service rep is rude. Tells me. I should keep getting the tech out and until he tries more than 5 times. They can’t with anything more. Each time you schedule an appointment it’s 2-3 months away. Waiting on my 4th visit now.

Great if they work-HORRIBLE SERVICE IF THEY DON'T. I recently purchased 33k worth of Thermador appliances from Ferguson. I took delivery of the appliances and just had the 12k+ range installed. I am in the middle of my move and eager to be settled. It is defective and I tried calling your service line. After being on hold over 25 minutes Teresa answered the line and was brusque in manner. She informed me that I could wait until September 22 for service. That is quite a distance away, so I asked for an alternative. She said I could call one other authorized service technician in the Los Angeles area that is permitted to service your brand. I am unfamiliar with this process so I asked if it is I that would call, and if your company would be taking care of the payment, and she replied “if you would let me finish I would tell you”. I was merely asking about the process. SO rude. I thought you were meant to be a luxury brand.

Purchased a UCVM36FS Retractable Hood with a internal fan Blower unit part number VTN600CV2C from Renwes Sales in Lake Forest CA. The Blower motor has blown up every year and now Thermador has stopped making it with no replacement parts available. The Company expect people to pay thousands for a product that was defective to begin with and expects them to pay again for probably another defective product. Their QA and Quality control is horrible. Why did Engineering release this product knowing it sucks and will break down. Enough is Enough. Stop buying Thermador.

I have ordered Speed Oven (MC30WP) from Snyder Diamond at Santa Monica on December 21, 2020 and I have not received the product yet on July 2021 and they still don't know when they are going to ship the product. I wonder if they even have started manufacturing the product after receiving my deposit.

Review is about Thermador Gas Cooktop SGSX365FS. It worked pretty well for less than 6 years. After its one burner stopped to work. It required to open a cooktop lid to change the part. But to open the lid you have to unscrew the gas tubes (they are made from stainless steel), two of them (most used) were stuck. No technician wanted to do such job mentioning that it could damage a lot and as a result, cost a lot. I searched on YouTube, this is a common problem. One minor drawback is not easy cleaning. The new model SGSX365TS (FS was discontinued, but they are really the same) has gas tubes made from brass and screwed in the aluminum base. It's necessary to find out how they behave in similar situation.

As part of a SF Bay Area remodel last year, we were excited to replace all appliances with Thermador top-line products. We spent about $30,000, anticipating a great kitchen experience with their products. Instead, we were utterly disappointed and left wishing that we had picked almost any other appliance brand! The Thermador Convection Oven Microwave MC30WS/01 is a nightmare. Every single time you have to use the microwave you have to endure a 2-second ‘boot-up’ process that flashes “Thermador” accompanied by a loud tinny tune. WHY??

When we remodeled our kitchen a few years ago, we purchased all new appliances from the Thermador/Bosch... We have really enjoyed the big fridge, the oven and microwave...the dishwasher has typical Bosch problems, including a sticking soap dispenser door and fast build up of clogging in the arms...but, it's really quiet and great when it's working properly. The glass cooktop blew its control module, and took some time and expense to have Thermador fix it... They brought the wrong replacement unit first, and only got the right one when we pointed out their errors and pointed them to the correct unit... It cost about half the price of the unit to fix...so, not so good on repairs. Overall, the appliances are lovely, quite pricey, and not nearly so reliable as one would like.

I have had a dishwasher ordered since December. It is July and still no estimated delivery date. The appliance store required that I prepay before I could order. This is just beyond ridiculous. I do not believe it could take this long to manufacture a dishwasher. My fear is that the company is collecting all this money and not delivering the goods with the idea that they will just go out of business and screw everybody out of their prepaid orders. My advice is to skip this company, and buy something else.

We purchased a Thermador Pro Grand 60" Range on 4/25/2019 from Ferguson Appliance, 3201 Powell Ave, Nashville, TN 37204. We experienced our first service issue within 6 months and the problems have persisted. Thermador refuses replace the range and continues to put us through misery to maintain this $20,000 appliance.

I purchased a Thermador refrigerator, an oven and a refrigerated drawer to hold cans/bottles about a year and one-half ago. So far I've had to have the Thermador repairman come to fix each one of these products. The drawer actually stopped working altogether. The repairman was scheduled weeks if not months ago. We confirmed with Thermador yesterday that he was coming as these items are in our beach house so we aren't always there and need to coordinate to make sure we are there. The repairman called us this morning and said, "I don't know why they scheduled me today. I only go to your town on Tuesdays and Thursdays." When the products work they seem fine, but you can definitely do better than this - especially given it's reputation as a premium brand. Try Subzero or Wolf.

Leaking Brand New Thermador 36-Inch Built-In Refrigerator (KI KBM36US). Model Number: T361B900SP/09. FD: 9812. Serial Number: 100481. We moved into a new condominium in September 2020 with brand new high-end Thermador appliances which we paid a high premium for. We adored the brand and its sleek design. Unfortunately, the Thermador refrigerator has been nothing but a nightmare for us.

I bought a suite of Thermador appliances a year and a half ago. Had issue with the oven and did NOT like their repairman. Recently our microwave handle began to peel. The foil covered a plastic handle which attaches to the front of the door. I actually cut my pinky opening the door from the foil. I found that I cannot get a warranty for it as it is over 9 months old. This will definitely happen again from stove heat and steam from the burner. It took over two months for the part to come in. I did not pay as this was under the 2 year warranty that came with it but I will pay next time probably almost 200$ to replace it. Should I just buy a new Microwave? Pathetic

We had a large Thermador freezer that was not new. The connection to the water/ice line failed, leaked and created significant damage to our floor, subfloor, related drywall and painted surfaces below the freezer. We followed Thermador’s straightforward claim process. The dollars were meaningful. They (their insurance company) were fair, responsive and totally professional. What a pleasant surprise. From now on, we do everything Thermador.

I had sparks in my Microwave as if there was lightning, it took 2 weeks for the Technician to come and have a look, when he came, he said He could not see any sparks, but will order the Mother Board, which will be another 3 weeks., Every 20 minutes the microwave is buzzing with a sound. How frustrating.

I purchased all new Thermador appliances. Fridge was delivered with a broken ice maker and storage bins. Microwave never worked. We are three months into this experience and still waiting for replacement parts. Thermador pointing at dealer. Dealer didn't design or build the product. The absolute worst customer experience ever. Buy Wolf/Sub-Zero

I purchased a suite of Thermador appliances for my kitchen 6 years ago. You get a better deal when you buy an entire brand. Even though I knew every brand has its strengths and weaknesses I gave into the salesman’s pressure and the better pricing. Never again! A rookie mistake. The only appliance from Thermador that has performed well is the dishwasher. The ovens take forever to get to preheat and even when the alarm sounds that it has reached temperature it’s not even close to the set temp. I had to buy a thermometer to put inside the oven to gauge when it was truly at the desired temp.

We bought a 5 burner Thermador cooktop less than 3 yrs ago. We are seeing burnt stains around the burners. Contacted the company and send them pictures of the stains. They say it is out of warranty. Though it is clear that the quality of the stainless used for the cooktop is bad, the company wouldn't stand behind their product. They offered to sell us the part at a discounted price and we have to pay labor. Really not a good way to keep customers happy or defend company's reputation. We had GE Profile cooktop before for 12 years. Not a single stain anywhere. The only reason we changed that was because we were remodeling our kitchen. My recommendation - buy GE Profile when buying a cooktop.

I purchased a blower with a broken internal motor and Thermador is unwilling to address the problem in a logical manner that would reflect what one would expect from a premium brand. As part of a kitchen remodel, I chose a Thermador cooktop and hood insert. Their blower motor was faulty from the moment I first tried to use it to provide ventilation to my stove. This is mandatory functionality in my state, so it needs to be addressed.

Love my Thermador gas stove! Everyday meals are cooked well. The downside about it is that it is very expensive to maintain but the quality of cooking is excellent. It has two ovens and six cookers with a top grill. Since it's a gas stove I save a lot in electricity.

Thermador Professional GAS range with Non-functioning grill is NOT supported by Thermador, nor do local-Detroit, Michigan, professional appliance repair people know how to repair nor source parts for this range. Speaking with Thermador design engineers in Calif. does NOT provide a solution to: Grill VALVE not functioning, Thermador does not offer a replacement valve, they "do not manufacture" the valves anymore. This is a $10,000 range. Thermador has told me to "scrap" this 6 foot wide stainless steel, double oven, 6 burner range and purchase a new one versus simply offering to REPAIR this unit. Do NOT buy Thermador, go commercial.

Thermador 36" Gas Cooktop- Large cooking surface with ability to slide pans all over the top. Simmer setting on 3 of 5 burners. Accurate and thorough heating with center flame up to 18,000 BTU's. Negatives (A) SS surface is hard to clean and (B) knobs (while sturdy) are constantly dirty from splatters and (C) all 5 burners try to ignite instead of just the one you turn on.

After reading all the reviews of others who were also misinformed as I in thinking that buying an overpriced Thermador appliance would be providing me with at least a reliable product and some form of customer service. This confirms that Thermador is not all that it thinks it is. I also attempted via email to contact the CEO of Thermador. I have wrote several emails/letter to Customer Service and it's like I don't exist.

Easy to use, easy to clean up. It’s a quick oven as well. Love it. I like the idea of multiple uses for the one oven. It’s a microwave, it’s an oven, it’s a convection oven.

When we purchased $18,000+ on Thermador Gas range, Built in oven/Microwave and Dishwasher we were never told that we were in a "no service" area for repairs. Trying to work with Thermador customer support to find an appliance service repair shop to service our "under warranty" products has been a nightmare! We only live a few miles from Hermann, MO but customer support has to negotiate a service rate with a repair shop and most shops won't comply. Unbelievable!! Thermador products are not worth the price you pay!! We thought buying a better brand name like Thermador would give us good quality for many years. Not so!! We even sent an email to CEO of Thermador with no solution. Our warranties will be up January 2021 and I have no idea how we will get service after that. I'm sure we will have to reach deep in the pocket book for that! DON'T BUY THERMADOR!

I purchased a complete kitchen, stove, double oven, refrigerator, wine cooler, beer fridge and dishwasher 2 years ago, close to $ 40,000. I wish I never did it, this company is a complete joke: Beer fridge never worked properly from the 2nd month, hasn't been on at all in last 6 months, customer service is non-existent, that's the kindest way I can state it. They tell me every month or so to unplug it and let it re set (pull the brand new fridge out of the cabinet and unplug it!!) Horrible. Regular fridge had ice problems in freezer from day 1 and water condensation issues in fridge. No solution offered by their service dept, they tell me it's sophisticated software and has to be allowed to work these problems out over time!!

Our Thermador problems go way back....starting with the ice maker...get it fixed and in no time it stops working...main problem is that it drops ice down the shoot....when it agitates...freezes up in the shoot....that problem still isn’t fixed....the main panel on the door went out....fixed a year ago...now out....$450 to get it fixed...can not get ice or water out....they do not stand behind their products...customer service stinks....they simply do not care....I would never and I mean never buy anything from Thermador....

This $1000.00 failed in September 2020. It was dead, no lights no nothing. We explained this to customer service when we called on the phone to get repair appointment. The technician came a month later. That is the earliest we can get. He came here with no parts at all. (Not even fuses) So he verified yes it was dead. (He kept checking my line voltage to see if it was there and it was.) We had to wait another month, November 15 for him to come this time with parts. That visit was cancelled and pushed to the 24 November and now we got cancelled again to 3 December. Their customer service is terrible.

Based on our experience, changing the one-year warranty to five years would be the only way we would recommend Thermador. You will read in my post what was under the one-year warranty, which is not sufficient. We purchased a refrigerator, stove and vent hood, dishwasher, under the counter double drawer refrigerator, and double drawer refrigerator top/freezer bottom, all purchased between 2017 - 2019. The vent hood motor, installed in 2017, has been replaced twice—one under warranty and one we just bought last week (11/2020) for $400++.

Bought the Freedom Induction Cooktop 7 years ago. First broke down two months out of 3 year warranty then again at seven year mark. Customer support was extremely poor. Thermador Serviceman said he had never been trained on the stove and didn’t know what to do. Both times it was the main module that went. First repair was over $600 and this repair would have been Over $1400. Customer service would not tell me whether a new part would have been modified to fix the obvious problem (as written up all over the internet). We chosen to pursue our FREEDOM from THERMACRAP and choose to INDUCT them into the Hall of Poor Quality and Customer Support. We have had much better success with KitchenAid.

Multiple issues with a fridge, freezer and range. Spent close to $25,000 and not worth the money. They do provide a 2 year warranty and we had over 20 service calls between the 3 appliances. They're beautiful appliances but would never recommend Thermador and will never buy again. We have no faith in the products and were forced to buy an extended warranty that cost over $1,000.00 when the warranty expired. You've been warned and hopefully you did you due diligence before buying these appliances - regretfully I did not.

I had purchased Thermador double ovens in 2015 for a kitchen renovation & it was excellent. Moved & purchased Thermador double ovens for a kitchen renovation in 2017 & the NEW DESIGN is HORRIBLE! A fan constantly blows hot air into the kitchen until the oven is turned off & completely cooled down. There are alerts during cooking but the explanation disappears in a split second so if you are not right in front of it, you have no idea what the alert is! The oven timer bings low at its highest setting & ONLY ONCE! The baking mode bakes unevenly so everything needs to be rotated! I’m so incredibly disappointed! Customer service is as disappointing as the double ovens!

I purchased the Thermador appliance package that included the Sapphire dishwasher in 2020. Since day one we have had nothing but problems with the dishwasher. Dishwasher not drying- then after the first use we got an error code, then after the technician came to fix the issue, the floor display stopped working and the dishwasher drying cycle again failed. I had heard from friends that the Thermador dishwasher was no good and now I understand why.... How can a company peddle this garbage?

I don’t think I have ever written a review until now. I am just heartbroken. We spent $30k on a Thermador appliance package two years ago and have had so many issues! I am an avid cook and baker and also teach cooking classes in my home kitchen. I was so excited to install these gorgeous appliances into my kitchen even though it was a huge sacrifice for our budget. We bought the 4 burner with electric griddle cooktop, the built-in fridge and freezer, the double ovens, dishwasher and range hood. Our kitchen is gorgeous but that’s where the excitement stops.

We remodeled our kitchen and chose a Thermador stove. Four gas burners, an electric griddle in the middle and the oven. From the start there was a terrible odor like wires burning. The griddle never worked well. A couple months later nothing works except the gas burners!! Have had 5 visits from the appliance repair company in our area and 2 parts replaced, actually 3 as the first one didn't work. Very Very Very slow responses to our problem from this company. Wish we would have purchased a Wolf. It's almost time for snow in MN and the grill outside will not be as convenient. DO NOT PURCHASE THERMADOR, my opinion!

Updated on 11/03/2020: We bought a package of appliances for our home and because of past experience (20 years ago) with Thermador we decided to go that route again. It was a huge mistake as Thermador quality and customer service are far different now. We paid about $13,000 for the range and it has not worked since being installed. Had a service appointment scheduled which was three weeks out. When the date came no one showed up and they conveniently said they showed no appointment in their records. This caused another 3 week delay.

We updated all of our appliances except our ovens, Thermador double wall oven, since they were still working well when we redid our kitchen. They have since failed intermittently, however they are 16 years old. We attempted to service them for repair without a result, and customer service Chris was incredible at understanding the issue and helping to expedite the next step of aiding with a new oven given we are 35 weeks pregnant and need a solution ASAP. They were understanding to our situation and went above and beyond to be helpful and empathetic. I am impressed at the professionalism and promptness of Chris with thermador, and will continue to love their products.

We have purchased a full range of new Thermador appliances from Howard’s. We were instructed to make full payment for everything in July to ensure we get all our appliances in time for installation by end August. We are still waiting for our oven and microwave which we are told is on backorder for end October. They blame it on Thermador slow production. Why take our money if they can’t deliver? Calling Thermador to complain is the most horrific experience to go through. They keep you on hold for more than an hour and then cut you off. Twice!!! We have made a terrible mistake going with this brand, I can just imagine how their after sales experience is going to be if this is still pre-installation?!

I installed a 5 burner Thermador luxury optioned gas cooktop around 24 months ago. After repeated expensive repairs, scary operating issues and very poor customer support as so many here already reported, this cooktop was slightly modified and plopped into our outdoor poolside entertaining area. At least it couldn't burn anything serious down to the ground out there. Like our house..

After 17 months it does not have the efficiency we were promised it would. A part was ordered and took two months to come. It was the wrong one. We ordered it again and it was the again the wrong part. We have now ordered another one. It’s backordered. Thermador is not the Appliance you want customer service is rated below zero! They have ROYALLY inconvenienced us. They are way over-priced for the hype they get! Thermador is an incompetent company!

Bought the hood for 6 years, had to replace control panel parts twice due to oil damaging it. It was due to the fact the control panel is not sealed resulting the smoke to enter the panel and cause damage. Thermador contest it is not a flaw and ask me to clean it more often. I clean my unit monthly, and asked to see how I can clean the panel so this will not happen. They said there is no way but not their fault. The panel lets in smoke and gets damaged. HORRIBLE service tech, customer service is horrible.

We purchased a $700 MCES 2 Thermador Convection Microwave along with the $300 trim kit from Friedman's in Knoxville TN. It was installed in September 2018. In June 2020 the microwave stopped working. - magnetron failure. Thermador's online literature shows the MCES has a two year warranty from date of installation. I called Friedman's service department and was given the runaround. Lady claimed it was only one year warranty and I should just buy a new microwave since a magnetron was $600.

While I love my Thermador gas cooktop and the hood’s suction, the electrical panels fail every 3-6 months. We purchased our appliances end of 2016 through Yale, and thank goodness, the extended warranty package. When it fails, the hood fan switches on randomly, goes through various speeds like a ghost, then turns itself off, then beeps forever, and then the fan dies altogether. Yale replaced the electrical unit ever time. After 18 months, the blower motor failed. That was a big deal because it’s mounted on the roof, and my husband had to climb on the roof to replace the motor. It’s 6 months since we replaced the hood’s electrical panel. Guess what? Like clockwork. It failed.

I spent THOUSANDS on what I'd expect to be high end appliances which included a column fridge/freezer/wine cooler, ovens, range and range hood. From day one when the installer came to install, parts were missing, for the freezer, the range hood had parts that were not correctly fabricated, the fridge had broken trays as well as a faulty motor which operates the push door for opening and closing. Contacted CS to explain and have them resolve. They sent a Tech out to verify the issues. He said the parts would to be ordered. This was in May and now we are in June and I still do not have these resolved.

We paid a little over $25K for Thermador appliances and have had this equipment for almost three years. Our experience has been very poor. Given the price point, the equipment is unbelievably terrible. i.e. Our GE Profile appliances in our prior house had ZERO issues in 5 years and the equipment was 4 years old when we moved it. Thermador's customer support is difficult to reach. They're techs act like their is not a larger issue at hand even after you've called them 5 - 7 times over the same issue.

I'm on my 3rd Thermador full package in my 3rd house. Same pkg 3 times w/ some upgrades: Pro Harmony range, Pro fridge, Top of the line Sapphire dishwasher, microwave drawer, hood. $25k+. The 1st pkg was good. The 2nd pkg had issues w/ the range. Spark units were intermittently working. Repaired, worked fine. Dishwasher recalled electrical shocks or leaks. Don't remember. Microwave/dishwasher made by Bosch worked well.

I recently purchased a Thermador dishwasher to replace my previous Thermador dishwasher that I had owned for approx 15 years. My previous dishwasher was a 48 decibel and extremely quiet. If standing next to it I could not hear it, in order to hear it I had to put my ear right next to it. This new dishwasher is very loud. It says it is a 48 Decibels, but it is so loud I can hear it in the next room. I am so disappointed in my new dishwasher. When I talk to the rep who sold me the dishwasher he said that I should not be able to hear it and that I should call Thermador and that they would take care of any issues I had.

We could not be more pleased with this product. Quiet, does a good job easy to load, love the cutlery rack, lots of choices for setting the wash cycle. This is the best we have had! We love it.

The ovens were installed in August, 2019. On November 26, 2019, the ovens would not turn off. I had 4 service calls related to that issue and failure of the ovens to preheat. The motherboard was replaced twice. I did not have ovens for Christmas or New Years. Thermador finally gave me new ovens after 8 weeks. The new ovens have a "software issue" according to Thermador and do not accurately show the preheat temperature of the ovens. The software fix timeframe is "not yet known". Don't buy this oven.

I have had 5 service calls on this product in 7 years, I bought the extended warranty that ran out Feb 2019. Same issue, when you close the door it has too much pressure, makes a terrible sound and seals the door too tight to re-open. Usually you have to wait 4-5mins to open it again. The membrane and gaskets have been replaced numerous times, now it's under warranty and I will have to pay for someone to come back and replace the same thing. This was a very expensive unit and a total LEMON, will never buy or recommend.

We have a broken Wall unit (combo of microwave+oven+hot drawer) that is ~2.5 years old. We got the unit from Karl's Appliances in Fairfield NJ and Wendy ** was the sales rep. We have had number of issues with several appliances that we ordered from Thermador. First, the double drawer fridge stopped working in 1.5 years or less and had to be completely replaced. Then, the second most expensive appliance of wall unit (combo of microwave+oven+hot drawer) developed a problem just a few months past 2 years of purchase. The microwave stopped working and started giving errors.

I have Thermador cooktop, hood, warming drawers and double ovens since 2001 in my kitchen and I have been satisfied but very disappointed that they just keep replacement parts for 8 years and if you need repairs the technician have to search all over the country for a replacement part. Then we decided to have a winter home and they offer me an appliance package from Thermador that it was hard to pass. What a mistake! I think either Thermador make a incentive package out of the defected products or their quality has deteriorated so much that it has been a nightmare.

I bought Thermador highly recommended products, $14,000 and barely 3 yrs later so far refrigerator freezes food and ice maker has quit, dishwasher leaks water when running and NOW the oven won't keep a set temperature and has numerous quirks. It's really sad for high end units to only have 1 yr warranty. Customer service is horrible to top off the thermador experience. Last appliances were a fraction of the cost and run forever. THANKS THERMADOR!!!! HAD TO LEAVE 1 STAR CAUSE THERE WASN'T A NEGATIVE ONE.

We have been in our new home for less than 1 year. Our microwave that had been installed for less than 10 months, started sparking in the unit while running. I called Thermador and they had to send a representative to find out issue. Took almost 2 weeks to have someone come. They came and said unit was faulty and to send in the recommendation to replace under warranty. That process took 3 weeks for them to finally approve. Then it took another 4 weeks for them to find a replacement.

We purchased a high end Thermador Dishwasher 3 years and 10 months ago. We had a Whirlpool dishwasher that lasted about 12 years, which we replaced with a nice KitchenAid that lasted about 7 years. We then decided to upgrade to a high end Dishwasher in December of 2015. We purchased a Thermador Stainless Steel Dishwasher because we were told it was a much higher quality machine than the Whirlpool or KitchenAid and it would outlast them all. It lasted only 3 years and 10 months before the heating coil quit working last week. Now it only washes with cold water and grease or butter stays on the silverware and plates.

We will NOT recommend Thermador to anyone moving forward. They have the WORST customer service as they are aware that all appliances are already installed and can not be ripped off. Their customer service is unflexible and has ZERO customer service satisfaction skills. We have requested Thermador prices for extended warranty for all appliances prior to the end official manufacturer warranty. We reached out to them to process extend warranty about 3 weeks after the official date, Manager charges us out of warranty fee and in addition the price of extended warranty. Conclusion: DO NOT BUY THERMADOR!!

Well, the igniters started going out. Inexpensive part, so I bought the parts, but when the repair man came out he said this particular brand is built in a way that you can't replace them without paying more in labor than the unit is worth, that I should go get another cook top and NOT get a Thermador. Sure enough, I called Thermador and got a big worthless, "I'm sorry, there's nothing we can do about it." So I have a 150 dollar invoice for a repair man to come out here and tell me that, along with a very expensive worthless cook top.

Puchased my second set of Thermador appliances for a new apartment. The 36 Inch fridge with bottom freezer, came with a door does not close fridge overheats - so it's turned off. This is NEW. Instead of giving me a new fridge, they have to repair. Also, after spending $26,000 on appliances you would think that the stainless steel used would match. Dishwasher stainless is glossy and rest of appliance stainless without shine; and it look pretty obvious. Customer service has nothing to say - they manufacture with different providers. What a waste of my money. I do not recommend this brand. Spend your money elsewhere.

This combination steam oven unit is a wonderful idea with a terrible implementation. We have now had a repair person (from Mr. Appliance, who is AMAZING!!) come out 5 times; 4 times to do something about the leaking steam oven. They even had him replace the water bottle because the original design was faulty, but it still leaks. After using the unit about 20 minutes, water leaks out the bottom of the oven and drips onto the control panel of the warming drawer, which then shorts out. They have had to replace the control panel on the warming drawer twice. I called Thermador again to get the unit replaced. I had to send my original sales receipt (even though they already have it because I registered the product right after it was installed) and technician invoices from the repairs (even though the repair technician calls them every time to get their help to resolve the problem).

We purchased a Thermador freezer expecting it to be an outstanding product. We have had nothing but problems with it and it finally completely shut down at the beginning of August. It is now October first and we've literally waited eight weeks and the freezer is still not repaired. We used an approved repair company and frankly we've heard everything from the part was on back-order to the wrong part has been sent. I've now taken multiple days off of work to wait for the repair man who never shows up. The indifference is astounding and I'm still without a working freezer.

In the evening (a min of two hours after I finished cooking) my husband and I hear the range making a ticking sound and trying to re-ignite. When we examine the range we notice that all the knobs are turned off but the stove is obviously leaking gas. Our stove is less than a year old and when we call customer service to report this emergency - the soonest they will send a technician is in a week's time!

My very expensive Thermador wall oven has been giving me an F-34 error code. When going online, I see we are one of many consumers experiencing the poor quality of this company's product. As frustrating as it is to need to call out a repairman, even more frustrating is that with so many of us having the issue, the parts are no longer available (or were ever available?) to fix the error. I expect a couple hundred dollar oven to be considered "disposable" but when you spend several thousand on what is suppose to be commercial quality, you don't expect to have to replace them in a few short years.

In 2013 I bought my dream kitchen appliances, paying close to $18,000.00 with a $2,000.00 install. I have had nothing but multiple problems with them. First, I called Thermador for a repairman. They gave me a number to a company that had closed their doors. It took several calls before I could find another repair dealer that was actually open. Repairs became constant.

I purchased a Thermador fridge/freezer double gas oven, cooktop and dishwasher. At the 4 yr mark the double oven fried the circ board. I replaced it with another brand. The refrigerator lost the freezer part at 5 yrs. I paid the service company they sent out to replace compressor, lines. Took 3 weeks to fix. 3 months later it goes again. 1 week out for a service. He comes today and says there's a contaminate? Or blocked line? I said, "Well let's evacuate and recharge it??" He did and the door wouldn't close. I mentioned it and was told oh when the freezer reaches temp the door will suction close?? Ok the door doesn't close and the light is on. I called service again. No clue if it's going to reach temp because the door doesn't close. I've lost all the food in the freezer twice now. And waiting a week for a tech is absurd. No clue if it's fixed but now the door doesn't work.

This 1500.00 microwave drawer is already broken. Stopped working. Total rip off! Do not buy this completely unrealistic that I now have to pay for a repair on what I consider to be a brand new microwave.

My husband and I purchase a stove and a hood from Thermador. We had been remodeling our home for the past two months. In the process we ordered a hood which in turn needed a motor. The motor was shipped to us, which seemed in good condition. It was not until we installed the motor it was not working properly. I called Thermador and spoke to Kayla who in turn told me if we did not have a technician install the product then they would not refund the motor. The motor was obviously defective and or broken before - how would we have known unless installing the unit. Now she stated her manager could do nothing for us. This was very upsetting after spending thousands on a stove and now this motor doesn’t work for the hood - it's setting us back another $350 dollars. The customer service I received is poor! Inexcusable when Thermador's product was defective. And they do not want to reimburse or exchange the product. Fan motor **.

Purchased over $50K in Thermador products in doing a renovation of our kitchen. The first 60" Range/Oven we purchased began failing (oven wouldn't light) within 3 months. After six service calls, new wiring, new motherboard, etc, still didn't fix the issue. Used social media to force Thermador to replace the range, now six months later, same issues with the new range. Customer service is awful, giving us a hard time about repairs because our purchase date (of the original range) is pre-warranty. DO NOT BUY THERMADOR!!! Choose Viking or some other manufacturer.

We bought a kitchen full of Thermador products back in 1999. After a few years we started having issues and needed replacement parts. Guess what this company does? They don’t offer them after 7 years so you are out of luck. They want you to buy new apparently. So when you reach out to customer service to inquire about buying new you get no service. I am now in the market for a new cooktop and contacted them and even spoke with a supervisor. You would think I would have learned my lesson by now. They do not deserve my repeat business. Not worth the price tag since after a few years you can’t repair your over priced appliance. Even my repair guy says not to buy from them despite the fact that I have a kitchen full of their products.

The following information is based on MY observations pertaining to the new Thermador kitchen appliance product line (range, microwave, oven and dishwasher) that we purchased in March 2019 and had installed in our home in May 2019. The six burner range with a grill is beautiful and works as designed to work. The microwave has a timer function that you cannot use because the panel light times out thereby cancelling the timer you set for cooking needs (I’m told this is a design function that cannot be changed due to energy-savings guidelines). You have to press six (6) button options before it’s set and starts to warm up a cup of water or other warming/heating needs. There is no distinction in the sound coming out of it whether set at the lowest (1) or the highest (5). The volume control, while set at its lowest setting (1), is so very loud and can be heard throughout the entire house (I’m told this is a design function that cannot be changed).

Our $12,000 Thermador refrigerator/freezer had a major failure 4 years after being put in service. Spent more than 5 weeks and many hours going back and forth with Thermador's inept customer service people only to find that they declined our request for covering the labor portion of the repairs. Treated very badly by the company. Stay away. Overpriced and poor support.

We recently purchased a Thermador oven and paid over $10k for it. It has been cooking very unevenly - undercooked on one side, burnt on the other. The burners also function unevenly. The process of getting it serviced has been a nightmare. Thermador, through Bosch, has been unresponsive, inflexible, and unwilling to resolve quickly. We've had three service calls and the oven has gotten worse. Charles ** is our rep at Bosch and had been ineffective, and Ferguson appliances in Dallas was the showroom and has been unresponsive. Terrible, I would never recommend this to anyone.

Bought 6 Thermador appliances 2012 for 20,000$ dollars. Family of 2 retired persons. We had one service on the dishwasher after 2 years. Just called for repair on the fan end the oven. They are asking 800$/parts and 500$/labor for a total of 1300$ +taxes. Find it outrageous, unreliable appliances. Given that we are good clients, we proposed they offer the parts for free we will pay the labor. After 2 calls, they asked for a written request which we did. After waiting 3 weeks for an answer, we called back to be told that the decision had been given the following week, but they are too busy to call their clients back. CONCLUSION: UNRELIABLE APPLIANCES / EXECRABLE SERVICE. CHOOSE SOMETHING ELSE.

The Thermador dishwasher was installed in the summer of 2012 (7 years ago). I have had to replace the computer as the lighting wasn't working (within 2 years). Shortly after replacing the same problem re-occurred. Now the dishwasher does not turn off and it runs and runs with no water. Thermador stated that I should get it serviced - no concern whatsoever that this product was costly to purchase and costly to repair. Thermador DWHD630IFM. No more products from Thermador.

I Purchased Thermador Appliances for my Kitchen (Microwave, Refrigerator, Stove, Oven, Dishwasher) for a second home that I live in two times a year for a short period of time. Microwave died, repairing it would cost over $600. No option to replace it because it is discontinued and no other microwave will fit the built in space in my kitchen. Customer services pretty much gave me the only option of remodeling my kitchen as a solution, or to spend another $1000 in the same old microwave purchased from a distributor that still has it on stock.

I purchased a top of the line Thermador microwave, oven and warming drawer at the end of January 2019. The microwave did not work from installation. The repair man couldn't fix it after 2 months of working with him and Thermador. In the meantime, the repair man reinstalled the oven door poorly and it does not completely close. The warming drawer also does not heat evenly. After 2 plus months working with Thermador management, which never responds or finds resolution, and their certified repair companies, I am still without a microwave, oven and warming drawer that work properly.

We purchased our home in 2014. We had a premium Thermador package which I upgraded. For 4 years we used the home for vacations and rarely if ever used the range oven since we ate out most of the time. We moved into our home full time in April of 2018 and now use the oven about once or twice a week. Since there are only 2 of us we use the small convection oven exclusively. 3 weeks ago the oven light went out and I thought I would get around to changing it.

After much research we purchased a higher end stove which at the time we paid over $6000 for. We remodeled an old farmhouse and built the kitchen around the stove. Soon after we had it we had to have a few service calls but that was no big deal. Now only four of the burners work and we called out a Thermador service tech who informed us they no longer make parts to fix it.

I wouldn’t give them negative stars, if possible. I’ve been trying to get a microwave repaired for over 3 months. First it took forever to get someone out because over the half the service techs Thermador listed did not actually serve in my area. Found out I needed two parts which I ordered through Thermador. Was told both parts were available. One part came in mid-March. Second part never showed up. Followed up and was told other part is not available (after being told twice it was available). Now 5 weeks later, want to send first part back and am told there will be 25% restocking fee. I told them I’m only sending it back because 2nd part is no longer made. They said management would have to waive restocking fee. Followed up 4 times and no one will get back to me on returning the part. I can’t even describe how horrible the service has been. I have Thermador appliances and will never buy one again.

We purchased the 36" professional range, with 4 burners and griddle in the middle, about 2 years ago and are fairly content. But the reason for the 2 stars is that for nearly $10,000 we should be completely satisfied. The light inside went out within about a year, we've had a few issues with the bake function (which Thermador took care of), but have also been dealing with a loud noise in the back for about a year.

I purchased the side by side fridge and freezer in 2011. The ice maker immediately stopped working so it was replaced. The new ice maker would then jam up and cause me to take the drawer out and manually break up the ice. I've spent over $500 in repair costs to try to get this fixed and nobody has an answer. Now, 8 years after I bought it, I still have to pull the drawer out and manually break up the ice every couple of days. That's hundreds of times now since I bought it.

Brand new house unit was installed on the Monday Feb 25th/2019. I moved in on Friday March 1st/2019 - used it On Sunday March 3rd 2019 and was out of service by Monday March 4 2019 (that's once). Called Thermador Monday March 4th - received service Tuesday March 12th - only to find out it needs a part after one use and that will take a week - if they have the part!!! Impressed absolutely not, recommend absolutely not. The Customer Service Department does not understand "Customer Service" sassy attitude of rep. Told her I was not use to the lack of service as I previously owned Wolf and Miele products - my mistake. Stay away!

I scheduled a repair over a month ago to repair my dishwasher. I took the day off to meet the service repairman. I called to confirm on the day of the appointment and I was told that the service tech did not have the part I needed, so I had to reschedule for two weeks later. When I called today to confirm, Thermador had not lodged the service order correctly and the service repairman still did not have the part we needed. I took the day off of work again today. I had to reschedule again for over a week for the next service call. I have now been without a working dishwasher for almost two months. The lack of concern here is really upsetting and I am out time and money because of the ineptitude of the Thermador Service department. I would think twice before ordering a Thermador appliance.

Installed a Thermador Range and Hood in the kitchen 12 years ago. The remote blower for the hood stopped working. Appliance repairman could not get replacement part for blower. Called Thermador customer service to find out if current remote blower would be compatible with the hood. The woman said I would have to ask a technician then hung up. I expected her to know or have access to a technician or engineer to find out.

I spent over 25k for all of my appliances which include a Bosch Dishwasher, Thermador Convection Oven, and Thermador side by side refrigerator. Everyone of my appliances has either had a recall or failed. If you try to call Thermador for help, FORGET IT. You have to wait days before you get someone to come to your house. Once you get a Thermador technician to come by, God help you if they do their job right. Oh, if your appliance is over 10 years old forget about getting a replacement part.

Thermador oven would not ignite. So I called Thermador Los Angeles to schedule a tech visit. The earliest they could come was 10 days later. Technician diagnosed the problem but did not have the part. 4 days later on 2nd visit he could not find the part and told me his company did not order it. 2 weeks later they told me to expect 3rd visit from same Technician. After waiting past schedule hours I decided to call Tech myself. Unfortunately poor guy felt bad because he did not have the part even for 3rd visit about 40 day after initiated service call. After I called company to complain I was told that the back ordered part is expected to arrive on April 1st. This would 3 month and no one told me about back order.

The worst service ever! My brand new range had a broken oven glass door and won't heat up to correct temperature. Didn't show up at scheduled time or later that day. Needed to reschedule. Finally came back and technician didn't know how to fix oven temp problem but did install new glass door. As temp problem still existing another appointment made with a request to have a different tech. Although appointment confirmed morning service call no one showed up. Customer support department worthless as only a call desk. Has no way to communicate with technicians nor can provide a COI as required in most apartment buildings in NYC. I will never buy another Thermador product again!

I have an older 18 year cooktop and only one burner is broken. The cooktop looks like new and three of the four burners work perfectly. I can’t believe a replacement burner is not available. Over the years I have repaired many appliances way older than 18 years. Hate the thought on my very fixed income to have to buy a new cooktop rather than replace one burner. What a waste of money and equipment.

We have a Thermador range and vent hood. The 4 out of 6 range pilot light works, the other 2 works on and off for years. One of the range hood lamp stop working even with new bulb, got on their site and email them for replacement part, after 3 weeks and two email still waiting. What a terrible customer service, I would never recommend them for anything. Their products are overprice and their service is just sooooo poor.

My husband and I built our dream retirement home and used Thermador for all our kitchen appliances to the tune of $20,000.00. First time opening refrigerator doors the header trim piece fell off and struck my husband in the head. Technician came back and slammed piece in with his fist, but still works its way loose over the course of a month, at which time my husband has to smack it back into place (very poor design). We are currently on our second stove. First one had back burners that looked as if we were cooking on campfires. Technicians came back three times to try and correct flames with no luck.

2 1/2 year old Professional Series Thermador side-by-side ‘frig. Ice maker stopped working and we were told it was out of warranty. 2 people in our household and neither of us typically use ice in our water, etc, so it has pretty limited use. Repair person said he’d replaced more of these than he can count and was sorry that it was Thermador vs Whirlpool. He said the part needed is the same as the one for Whirlpool refrigerators but that it costs 2Xs as much because it is Thermador! $600 later we have a functioning ice maker...but for how long. NO MORE THERMADOR.