Thermador Reviews

We purchased a suite of Thermador appliances when we built our new home in Autumn of 2011. This is the THIRD ignition we have had to repair. We were told not to use the self-cleaning option because it causes burnout to the ignition. We have not used it but again the ignitor will not light the convection oven, which is the large side. We bought the oven because we like to entertain and nothing is worse than having a house full of people for dinner and the oven just won't light. The store where we purchased the range says go back to Thermador. Thermador says it is not longer under warranty. Very unsatisfied to have spent such a large amount on an appliance to have it unreliable. Will never buy another Bosch product nor will I recommend to anyone.

Stocked our entire new high-end kitchen with Thermador equipment. Fridge broke right away. WORST customer service of any company...ever. Good luck trying to reach the same person twice. We retained a lawyer. They were so terrible.

We bought a house 2007 with this double oven - beautiful to look at - that's about it. It keeps breaking on us, very costly to fix. The auxiliary board went AGAIN - was just replaced in 2011; paid over $700 to fix it and it only lasted few years. Not holding my breath to get any help from Thermador!

Dual Oven Now has broken down 3 times since 2001 - that is a long time but we rarely use the oven! They cannot help in anyway. Shame on them - let’s start a class action lawsuit!!!!

Just read about the experience of another consumer of thermador oven appliance. I had the same experience about 6 years ago with my relatively new thermador wall oven (MEDES/01). During a cleaning cycle, the bottom oven glass completely shattered. Could have been dangerous if I had been nearby. Shame on Thermador for not fixing this problem! Otherwise the oven has been good, even if a bit confusing at times to use due to the electronic panel (which also had to be replaced early on). Now after about 6 years, the lower oven heating element has stopped working, so I have called a local repair company. No problems with my Thermador warming oven! I love it!

Model #PDMW301J-USA. We just had this unit installed on Jan 31, 2014, turned on the self-cleaning mode for the first time yesterday, and the glass between the interior and exterior glass on the oven door shattered into tiny pieces approximately 1/2 hour into the cycle. The dealer has been very helpful in expediting a resolution, and the local repair guy recommended by the dealer has already ordered replacement glass and feels they won't have a problem with processing the warranty request.

We bought a house with Thermador appliances already in it. The oven has never worked properly and I have had it serviced 3 times. It never heats up to the set temp and does not hold the heat. It is impossible to cook with. Thermador was no help. In fact they stated that I would have to replace the whole unit as they are not separate units. So, instead of spending $1600 to replace the oven, I would have to spend $6500 to replace the whole unit even though the micro & warming drawer do work. Well, I will not replace it with Thermador and will never buy any of their products ever again. Awful customer service.

We purchased a Thermador convection 30 inch built in microwave double oven when we did a complete remodel of our home back in 2001. The microwave broke the first day we used it. Broken glass ended up in my food. Service people replaced the glass, which subsequently broke again the second time we used the upper microwave. I was then informed by Thermador that the microwave actually was not meant to cook the food but just to keep it warm. I did not bother to fix the microwave again. The convection oven never worked welI. We tried multiple times and the food did not cook completely. The upper oven door is very heavy due to the combo microwave feature. The doors have broken three times over the years. We have replaced the hinges twice times since 2001: Once in Feb 2008 and again in Jan. 2014.

Thermador double oven ME302JS, Refrigerator T36BB810SS - We purchased a suite of appliances including a fridge, range top, double oven, and dishwasher. The double ovens function just fine. However they buzz very, very loudly. Service has been to our house four times to either diagnose or attempt a repair to no avail. The service techs have been pleasant to work with and I appreciate their efforts as they have expressed genuine frustration. They have also expressed frustration with Bosch as they haven't been helpful to find a solution.

We remodeled our home of twenty-plus years and bought a 30" Thermador Pro Harmony gas range. One of the first times we used the oven we accidentally spilled some liquid on the front of it with the oven door open - it shorted out a circuit board that should have been protected. This was fixed very quickly under warranty and had no further problems with it.

The large oven kept shutting off and the door doesn't shut. Resetting the breaker appeared to fix it, but didn't. Repairman came out and replaced the main board and relay board for $600. Now the large oven works, but the light does not go off in the large oven, and the fan runs continuously after using the small oven until you shut off the breaker. The repairman does not know why. He also informed me that Thermador no longer makes hinges for the large door, so I need to replace the entire door for $1200. Also charged $200 to replace the switch panel on the vent hood, which he was certain would fix the halogen lights. It didn't. Is anyone aware of a class action suit? Hundreds or thousands of complaints at $6-12K per range, it seems like there are millions of dollars to be recovered from Thermador.

Thermador provides no assistance in the warranty process! Glass broke on our built in oven shortly after Christmas and they will not return phone calls or provide a service person. I would recommend never buying a product from this company again!

We recently purchased a home that has a Thermador range in it. I love to cook and believed this unit was a high end range, just waiting, waiting for an opportunity to use it. Well, the first time I turned it on, the igniter did not work. That was replaced however, the oven door does not close all the way. In reading the numerous reviews, it seems the hinges are faulty. All I can say is, of all the ranges I owned, I have never had to replace either the igniter or the oven door hinges. Appears Thermador, maybe resting on its laurels, or what used to be.

Thermador smw272 - Both the control board and microwave failed. I was going to fix them, but after reading reviews, I realized I would be putting good money after bad. I tried their service but that was a waste of time. I also tried to find a parts list/service manual to maybe fix it (!) myself. Doesn't exist. I will never buy a Thermador product again and will tell all who will listen of their poor quality and service.

Purchased high end SMW272 Microwave/roll warmer/oven combination. Digital display went out within first 6 months, replaced every year thereafter at my expense! Now circuit boards not available so I can't see what oven temp. is!! Now door won't close so it doesn't lock therefore no cleaning cycle! This company has lousy support and terrible products!

We purchased the 48" range and microwave among other Thermador and Bosch appliances and we've had nothing but repair bills. We've spent thousands of $ getting this junk fixed. We're even having the same thing go wrong multiple times. I'm really disappointed in the brand and would not recommend it at all. I'm writing this now because I have to get the microwave fixed for the third time. Warrant, sure, good luck with that. You're still going to pay up.

Biggest mistake ever. I bought a Thermador 38" range for $8,000.00 in 2002 and have been repairing it ever since. First the overhead lights quit working. Then the knobs starting falling off. The main oven has never held even heating and now Thermador tells me they have discontinued the parts I need to repair the oven. Thermador, Bosch, Gaggenau are all the same company. Avoid them at all costs. Get a Wolfe. My parents' Wolfe is still working perfectly after 40 years. Thermador: biggest mistake ever.

Bought and professionally installed 48" dual fuel Pro Grand Thermador Range. Oven temperatures are 40 to over 100 degrees low. Serviced by certified Thermador repair THREE times and they report no problems but my oven still won't bake. Thermador sent sales rep on third repair visit to "bake cookies" to show me how oven works... However per recipe, 350 degrees 11-15 minutes resulting in pale underbaked cookies over 30 minutes later. He documented the "facts" but after 10 days, I haven't heard a word... We've had range 4 months and still problematic! Thermador Rep doesn't want to believe anything is wrong with range even after witnessing 'failure to bake'... with all my written documentation and ruined food. I've even gone as far to bring identical dishes to bake at local Thermador Appliance Store with positive results, so I know baking is possible in a Thermador oven... just not MINE.

Wow. We have had so many problems with our gas range since purchased. We have a service warranty for 5 years and we're lucky visits were covered. The experience of 2-3 visits per year for multiple problems is a nightmare. Burners out, potentiometers out, sparking constantly, oven burners out or shot. Wait for parts weeks at a time..... Like others, pretty range sits not of any use. Help....

We did a complete remodel of our kitchen. I purchased the higher end appliances within my budget, Jenn-Air, Thermador and Electrolux. We had the first Thermador induction cooktop installed a month ago, large center burner did not work. Technician came out and ordered a new PC Board, replaced the board a week later, still large center burner didn't work. Week later, installers came with a new cooktop. Guess what, center burner didn't work. I am currently waiting for yet another one that they promise me was "tested" and works. Needless to say, I have taken 4 mornings off from work waiting for servicemen to first diagnose, then fix, then replace, and now replace again.

$10K for a range where the door has never shut properly, igniters go out, and almost thought it needed a controller board, but turned out to be fixed by turning off the breaker for 30 min. Also a range hood that has lights that don't work. Thermador has faulty products. I've thought about taking this range to the recyclers. I wouldn't want anyone else to deal with such a nuisance product.

Bought a Thermador Double wall oven. I have it for 10 years. Already after five years, I had to replace the computer which was $900 and every year I have to change the hinges. A bunch of other times, the oven had to be repaired costing $100's of dollars each time. Now the top oven is not working at all. Cost me $350 just for the repairman to try to fix it. Looks like I need a new oven. I am very upset this oven was very expensive.

I live in British Columbia, Canada. I have a Thermador gas stove PRSG304 which I love when it is working. It is the heart of my house. HOWEVER it requires replacement of switches and the BK igniter about every two years at a cost of about $300. So now we are looking at about $1,000 in repairs since I have had it. I have sucked that up, but now I can't even get service. This year, the local authorized repair guy took three weeks to come out, said he'd order the parts and then never came back despite phone calls. The second authorized repair guy could also not get out for three weeks and then did not show up for scheduled appointments twice, also despite calls and confirmation, so I gave up on him. I finally got in touch directly with Thermador Canada. They sent out a guy three weeks ago who said he would provide me with an estimate and order the parts. Still no estimate for the repair. They say he's coming back on November 15th but I have no idea of what it's going to cost. I have phoned them 4 times and still nothing even though they commit to getting back to me. I have now been without two burners and my oven for several months. Why on earth would I ever buy Thermador again???? All I have is a beautiful piece of junk in my kitchen.

My Thermador double oven is only 3yrs old. The first problem I had was to replace the clock. It had stop working. Thank goodness it was still under warranty that time. Now after 3 years having the oven, my stress level had sky rocket. First, it took over a month to finally to get an authorized technician to come out to look at it. So, I had 3 technicians to tell me what parts I need to replace it. Thermador have given me 50% off the price of the parts. Well I guess the management felt sorry for me since it took over a month to get a Technician out here.

My new Thermador refrigerator doesn't work and the company refuses to replace it. The unit was never used. They offer to "fix", how is that possible. I feel like I bought a USED unit.

After the "sticker" shock administered by the Thermador phone representative, I returned to Oldfield's the local appliance store where our 30" Gas cook top was purchased. I was directed to Brand Source for knob acquisition. As it turns out "Brand Source" was not only very helpful, but a set of two knobs was under $15 + shipping. Unfortunately I only received two and they were black where the original knobs were "chrome-like" covered plastic. So I had to order another set of 2. Brand Source was at least helpful in not charging another freight fee because of the manufacturer’s having changed the look and color from the original knobs. So... in the end, Brand Source (1 800 378 5198) gets the "gold" star and Thermador comes up once again at the bottom of the barrel.

SGSX304ZC brushed stainless gas cooktop was purchased and installed around June 2005. The product function is excellent. Product finish is difficult to clean and scratches much too easily for the cost of the unit. So all is well until I call customer service regarding the failure of the phony stainless material peeling off the 4 plastic on/off knobs. I was quoted a price of $175.00 for a set of two inside knobs and a 12 week lead for the two outside knobs which were priced about the same. This is the stupidest thing I've EVER heard of... The entire unit was between $500 & $800 USD. A single knob at $80 each???

I purchased a Thermador 36" electric cooktop on August 25, 2013. It was installed on August 29, 2013. During the installation check, the large middle burner arched, popped and went out. Final installation was stopped at that point. I tried to have the authorized dealer from which I purchased this replace but I was informed that Thermador repairs before they replace. So, call was made to authorized repair shop who came out on Sept 4 and said parts needed to be ordered and would take 5-7 days. Wrong. Parts may have arrived but I do not know as my service date of Sept 25 was cancelled on September 25 because the technician requires a helper for this repair and now scheduled for earliest possible time Oct 3.

Thermador SC302T Double built-in ovens. - There have to be the worst appliances for parts availability, reliability and service. You pay Cadillac prices and end up with Yugo reliability. Although the oven is now 12 years old, during this time, it has been nothing but trouble. After the first year, the display started to fade until it was gone. Clearly, someone decided to save 1/10 of a cent per oven by using poor tolerance capacitors in a hot environment. Hey, they made an extra cent, and the customer had to pay 125 dollars for the part and a couple of hundred for a service call. Fast forward two years, same story. The second unit died a couple of years later. By this time, there were no replacements, so I sat with a dark screen for a couple of years. Some time, Thermador changed hands and BSH started making the displays, AND control panel as a unit for 450 dollars. The upper oven temperature was failing, due to the temperature control module. I purchased the board and control, and made the replacement myself. I'm sure that in another 2 years, it will need to be replaced again by which time I suspect the parts will be obsolete and unavailable.

Thermador refuses to replace. Repair is through the warranty is over a week away and we had to turn off the oven from the circuit breaker. Customer service has been awful!! Do not buy Thermador. Wolf/Sub zero is what I wished we went for. We paid $14,000 for this appliance and it had been a disaster.

VERY similar story to others I've read on the site. My 6000.00 stove had a bad simmer switch which resulted in us turning off the breaker until the service dept. from THEIR DEALER could come out and fix it for 176.00 (Oh, the stove was 2 years, 3 months old so 3 months past the warranty)... now THERMADOR will not reimburse because we had it fixed before they could make a determination?! We also have the very expensive dishwasher that seems to have a hinge breaking after one year installed... very disappointing when you believe you are buying quality.

Purchased range back in 2008 and have had problems ever since. Motherboard and other electronic boards have been replace 5 times. They just can't fix the problem and refuse to replace unit, and hear it is defective again. Stay away from Thermador people. Get a Viking or Wolf.

We moved into our home in 2007. Previous owner had just redone kitchen, went high end on appliances not knowing they were going to have job transfer. Recently Thermador downdraft fan stopped working properly. Figured it was out of warranty by now, I took a look to see if it was a switch I could replace - discovered it had a circuit board. I was shocked to see that the circuit board had started to melt along with the wires leading to it. I called Thermador, said I knew it must be out of warranty by now - but it seemed like a defect in manufacturing or design flaw and a fire hazard. After many calls, Thermador reluctantly agreed to send someone at their expense to "diagnose". The technician informed me it happens all the time.

Our 12-year-old daughter pushed the preheat button on the display panel of our Thermador oven, after which the entire front pane of glass in the top oven completely shattered into tiny little pieces (several fell on her but luckily she was not hurt). We called Thermador and they will pay for a diagnosis from a local repair company, then let us know further once they receive the diagnosis report. From what I know about glass, it seems to have a malfunction from the tempering process when it was made, so it should be covered completely by them for being defective...guess we'll see...

Purchased 7 Thermador appliances and installed them in Jan 2008. Freezer column quit in Mar 2013. Thermador had me call a repair service. 4 trips to my home and he was unable to determine what failed. Thermador said I needed a 2nd opinion and gave me 2 services to call. 1 did not even service Thermador and the other did not service my area. They have no one else to call so deemed my freezer unrepairable and offered me a $1000 discount on a new one. It is just over 5 years old and they have no one to fix it so they want to charge me for a new one?

Microwave wave generator broke for no apparent reason after 3 years of moderate to low use. It cannot be fixed so the microwave unit is worthless now. According to Thermador there is no way to replace just the microwave. What?????? So they want me to spend another $6,500 to replace the whole unit????? Total BS. I will never buy another thing from Thermador even again. This is pure extortion.

We have purchased a house with 5-year old all Thermador top of the line appliances. The refrigerator had a chronic problem with the ice and water dispenser leaking and not working adequately on any level. I called Thermador, and they recommended their local factory certified technician. He has made one repair with no results. The second repair involved replacing the door on the dispensers, as well as the optical sensors, with no change in results. I called Thermador and received a rude and uncooperative attendant, who refused to transfer me to a supervisor or give me information as to how to contact the service manager. I say, if you are in the luxury item market, you need to have that level of customer service. I think either a class action suit or a social media storm should get Thermador’s attention. Also, remember to research a company service record before purchasing anything.

Our stove went hay wire after an electrical storm. The extra low burner continually clicks on and off very loudly unless the power is disconnected to the stove entirely. After waiting weeks for a repair, it seems the manufacturers used epoxy to cement the stove top shut so it can't be opened to repair. This stove cost about $7,000 three years ago and it looks like we have to replace it entirely!!!

I purchased a $1,700 Thermador Dishwasher and it has stopped working after 1 1/2 years. Labor rates quoted for repair is $99 for twenty minutes and $12.00 for each additional 12 minutes, basically $179 per hour. Also, I purchased a Thermador $6K range and have had to have service on it twice in 1 1/2 years. Thank goodness we purchased a five-year warranty. Never will I purchase another Thermador product.

Our brand-new freezer has been broken at least four or five times during the 1st 15 months! They have replaced the motherboard at least twice, and it is broken again. Since this is obviously a LEMON, I am asking for it to be replaced. I would NEVER, EVER buy another Thermador product! Try finding out about their company, president, etc. Virtually impossible... They don't want to be contacted by the public, probably because they have such bad reviews and ratings with the BBB. Do yourself a favor: don't buy THERMADOR!!!

My husband and I purchased a very expensive double wall oven, warming drawer and microwave/convection combo 2 years ago. We truly thought that for the extra money we would get a worry free appliance to last us several years. We were so wrong. It was problem after problem. Thermador customer service is rude and, frankly, couldn't care less. I even wrote to the CEO of Thermador, who also responded briefly, rudely and offered no solution, other than, "Oh well, you are past your 1-year warranty." The company I purchased the ovens from has offered to buy out our warranty, as they cannot find anyone to repair these so-called high-end ovens. But I am still stuck with a costly oven that does not work and is less than 5 years old. The old saying that you get what you pay for is not true. I should have stayed with the builder's cheap GE that was 15 years old and worked fine. What an expensive mistake!

Never ever buy Thermador appliances. I paid so much and in almost 8 months of usage, hood, oven, fridge all went wrong and all major parts had been replaced. No answer from the company.

Customer Service is just awful! We paid over $25,000 for new "high end" Thermador products for our new kitchen. It was the worst decision we have made in 25 years of marriage. Do not fall for the package deals where they give a free "this or that". Thermador is well aware that they will make tons of money with poor no customer service and overpriced service charges while you own their crap. They could give you the product for free and still make money! Unless you want your blood pressure to boil, avoid Thermador at all cost!

I purchased a very expensive microwave and trim kit as a part of my major kitchen remodel. It cost $929. All of the appliances were purchased from Thermador at a cost of $12,000. The microwave MBES was installed on 9/26/11, and it failed on 4/7/13, 18 months after. I contacted Thermador and was reminded that parts and labor were covered for one year, and the company representative was not interested in further discussion. So much for buying an expensive Thermador product.

Thermador 48" double oven ,4 burner, grill and griddle - We remodeled our kitchen in 2005, and I purchased what I thought was the best cooking appliance available. I was sadly mistaken. The small left side oven no longer works properly and can only be used as a warming drawer. The temperature will no longer go above 120 degrees. The part needed to repair this I am told is $900 plus labor. I doubt if I have used this oven more than 25 times since it was installed. I’m very dissatisfied since the oven we replaced (not Thermador) had worked perfectly since 1986.

The customer service representatives had very bad attitudes and tone. They don't help you choose the replacement parts for your Thermador product, but require you to state the part you need, so they can charge you a 25% restocking fee if the part is not right for your product. I'm currently in a dispute with them about this. One of their customer service reps was helpful and told me the correct part number. I told a subsequent rep that he did this so I shouldn't be charged the restocking fee because I didn't choose the part. They didn't believe me and said they would have to listen to a recording of the call. They will not help you select a part and are fighting very hard for this restocking fee. What has happened to customer service?

The third time the inside glass shattered inside the oven, they told me Thermador will be sending an engineer from the New Jersey area to come and see the problem with this door on this model. I am still waiting. It has been 4 years and I had to replace the door myself. However, the glass has cracked inside shortly after replacement and I continue to use it with broken glass. This unfortunately does not give an accurate oven temp because there is not a seal. So dissatisfied with Thermador for not backing their products. All I want is a new door oven that does not break at high temps.

I would suggest steering clear of Thermador. After multi-thousands for a simple gas cooktop, the wiring bundle required 3 visits by repair guys to get right and the burner tops are corroding and pitting even though an OCD wife keeps them spotless. The company spokesperson says that it's all cosmetic and will do nothing while KitchenAid is helpful and stands behind all the other products we have. Sadly, although they look good coming off the showroom floor, once you are out the door, they do not want anything to do with you. Thermador does not stand behind their products.

We purchased Thermador appliances in 2007 thinking we were getting top of the line units. Instead, we have had unbelievable problems with the electronic oven, model ME301/ES. Every time there is even a slight momentary pause in power, the control panel must be reset. This is a lengthy process calling for the month, day, year, time, etc. Often, the reset process does not work and the power supply breaker switch must be flipped and reactivated in order to reset the oven panel. There is also a message which travels across the electronic screen providing a number to call. When called, you reach a travel agency! We paid very high dollar for this unit and Thermador's response is totally inadequate. There is obviously something faulty with the design of this unit and it should be the response of the manufacturer to correct it! I'm very angry about this!

I have a Thermador double oven and warmer. In the past year, I have replaced the display, hinges, seal for over $1500. The oven display keeps losing the time. When my repair company, Complete Appliance, call customer service, they get no satisfactory answer as to why this is happening. They are frustrated and I am frustrated. I am building a new home and will not be using Thermador! If I were told from the beginning this cannot be fixed, I would have gotten a new oven. Instead I was told, "Just replace this and the problem would be fixed." Thermador does not care about their customers once their product has been purchased. Shame on Thermador!

I love this thing. I have read complaint after complaint on Thermador here. This is my second Thermador. Did I say I love this thing? I'm now shopping for replacement grates. This was bought via eBay from authorized supplier 4 states away. I got a great deal in 2005 (it is now 2013). It has been installed without any problems, I just simply cannot locate replacement grates. I will be happy to buy "pristine" ones from someone here.

I too have a Thermador hood range PSE36US which we purchased in 2005. I also spent an additional $650 for the powerful blower to go along with the hood. I bought this product, thinking I was making a permanent purchase to install into my custom kitchen. I was sadly wrong. The buttons quit working for the lights along with some of the speed buttons for the fan. Then the housing that contained the circuit board with the buttons broke. The local appliance parts store I use told me that Thermador was the absolute worst company for parts, and in many cases, he refuses to deal with them because of their customer service.

We have purchased a Thermador Professional gas range, electric wall oven and warming drawer. The range and wall oven have given us many issues, particularly the Professional gas range. Seems comical to us that it is referred to as a Professional Series. We very rarely use the range and yet it is the most likely to break down when we do utilize. We have had most (close to all) of the electronics replaced; the ignitors several times! We have just had service once again performed for a measly cost of just under $1,200 and after the first use, the range once again does not work! Oh yes, we were without the use of the product for approximately 1 1/2 months as we waited for parts! This is so ridiculous saying nothing of the fact that it is extremely expensive! We will never purchase Thermador again, never!

We had a Thermador double oven installed (built in) in 1999. We have had two major issues in that time. First was the control panel replacement - the electric panel needed to be switched out with a new one (2006). Now the convection feature for both ovens is not working (the bake, broil, self-clean are working properly - that's the good news!). So I called Customer Service and did you know the life of a Thermador oven is "roughly 13 years"? My message is, don't be fooled by Thermador!

Thermador - This double oven has been used about 400 times. The upper oven has been used once. The oven fan is so loud you have to talk loudly above it. Good luck in an open kitchen like I have. My 2 friends have this oven and don't have the noise. Thermador told me (under warranty) when they came out that it was just loud. Too bad. They didn't do a thing. I never would have bought the oven. The display light has gone out now. No problem, just the electronic display board. $500.00 to fix an oven I hate. $100 for Thermador to come out, but you get 18 minutes. Hurray. Then $120 an hour. The board is $350 to see the temperature in your oven. Completely ridiculous for a consumer to buy an oven and have these issues. I would do anything to have my quiet, KitchenAid convection oven back! Complete monopoly in Los Angeles. There are no authorized repair folks, just Thermador. "You are located on our turf, no other service options" is what I was told.

At what point do you help intervene to get Thermador to recall their piece of junk ovens? There are over 220 complaints on your website about the fact that the ovens overheat and shut off during cooking with the various error codes. I have had F24 and F25 consistently for the past 10 years with the display panel, 2 sets of hinges, and the broiler element all having been replaced by me. I would really like someone from Consumer Affairs to look into these Thermador touch panel ovens. Mine is the c302, for which I spent over $4000 on.

We purchased a Thermador built-in refrigerator in 2006. Last month it stopped working and we were told the heat exchange had given out. After waiting 3 weeks for parts from Thermador, the service man found while repairing it that water had gotten into the heat exchange. When he called Thermador and spoke with Bart, he was told the only thing to do was to attempt to blow the water out with nitrogen. When the repairman said this wouldn't work, he was told there was no other option. Since neither Thermador nor the repair service will guarantee this will work for longer than a year at most, there is no point in getting it repaired. Since Thermador will do nothing about it, I can only determine to never purchase another KitchenAid or Thermador product. And of course, to tell all my friends to avoid them as well.

My thermostat went out in my larger oven and I struggled to get it fixed as the self-cleaning feature was based on a mercury-based system and that was determined illegal prior to my range malfunction. So, no one initially wanted to help me in Customer Service. My original guy was super rude. My local contractor was frustrated as the parts sent were wrong two times.

Thermador Professional Pro-Guard Model PRL486EDG/02 - After reading many of the reviews on this website, it is fitting that we share our negative experience as well. Many of the issues posted by other owners are the same we have experienced - small oven explosion, XLO burners not working, replacement of both oven controls and most recently, ovens not operating. The stove is 5 years old and was purchased new. The first issues began shortly after moving in to our new home. The local authorized service representative really didn't know much about the equipment. We have since found a local repair rep who has tried to repair each issue and has gotten timely tech support but for the most part, it has been to replace a part. Currently, every feature is working; however, we do not recommend buying a Thermador product due to lack of meaningful warranty, customer support, and the cost of ownership. We will replace it rather than "invest" any more money in life support. Had we discovered this forum before we purchased the stove, we would have chosen another manufacturer.

Thermador Professional Range - This product came with the house I purchased. It is not self-cleaning. And the light bulb in the oven is almost impossible to change. No clocks or other desirable electronic features. All in all, I plan to get rid of this as soon as I can.

It’s a horrible oven and the worst customer service - poor controls, unreliable and poor response from customer service. The bottom line: no, I would not recommend this to a friend. This Thermador ME301E[S] wall oven is the bane of our lives. The interface panel had been replaced and still the oven did not work. The call to the Thermador supervisor took a week to get back to me. They would not take the $250.00 memory panel back even though that was not the cause of the self-clean operation as suggested by their authorized repair person. The oven would cease heating without notification on the display. Customer Service for Thermador is worse than anyone I have ever dealt with. The oven was serviced a number of times for other parts. Stay clear of their products, as they do not stand behind the appliance!

Class action lawsuit, baby! I've owned a dual heat convection range for 6 years. I've had the motherboard replaced twice. The convection motor would not stop running. It almost caused a fire. I’ve had both oven elements replaced. They are unreliable. The grill and griddle heat unevenly. The only item of this oven that has not been repaired is the burner. Enough of this **! How do you sue these crooks!? When I see their slick print ads I see red!

My Thermador dual-fuel range has never worked properly. The oven will not heat at the same time as the griddle, despite repeated service calls. For the second time, the oven will not heat above 200 degrees. Today, I was stood up by their authorized service dealer, Appliance Masters. I took off a half day of work but just received their message saying they can't come during that time.

We purchased this unit (Thermador Dual Fuel 30" Range - Model PD304BS/07) and twice now the control mechanism/thermostat had been replaced, and two air switches and fans also. Thermador takes no responsibility for repair or replacement. We have spent over $1,000 repairing the oven and currently it's not even working. Do not buy Thermador. They are terrible units with terrible customer service.

We bought a high-end double wall oven because my wife loves to bake. Within the first year, it started having problems and Thermador sent out multiple repairmen to fix it. All claimed it was fixed but the same problems returned. The door will not close and the motherboard is fried. This thing is a piece of garbage and any appliance store that sells it such as Spencers TV and Appliance should be questioned for having such garbage in their store.

We bought a very high end Thermador dishwasher, DWHD630GCM, about 20 months ago. Four weeks ago, its lower pan completely broke so we called their repair service. The repairman told us that it's not reparable, but Thermador should replace it because the hinge is not broken and hence the pan could not have been broken by us. We called Thermador to replace this dishwasher, but they flatly refused by saying that there is no manufacturing defect in this dishwasher. It is patently absurd that the bottom pan can break by abnormal use but the corresponding hinge on the door does not break.

36 inch dual fuel range & dish washer - We have had our Thermador for two years and the oven has been out of service for four months to date and it's out again! When we first tried to clean the oven, the heat burned up the circuit board. But that was not the first thing they tried and every part they need they have to order after a home visit, so the process took almost two months to resolve the first time. No oven for Thanksgiving and almost no oven for Christmas. Next time we cleaned the oven, poof, it's broken again. Now, the warranty is out of date but it is the same problem! Now we fight through another battle. The oven was again eventually fixed and survived several cleanings but once again the oven is kaput after an attempt to use the cleaning cycle. There is also the story about the issues with the Thermador dishwasher sometimes running and sometimes not. Less painful than the oven but not what you would expect from new top of the line appliances. Never buy a Thermador appliance! I am sure you will do much better with any other manufacturer.

I have owned a Thermador oven for 5 years that came new with our apartment. Since the beginning, the door looks like it doesn't close tightly. It turns out that when the oven heats up. The door opens up even more causing the light to come on, and the heat cooks the computer. We replaced one computer for $800 and then two years later, we made the connection that it was cooking its computer as it started to fail, so we replaced the hinges ($200). That was six months ago and the door is still slightly open and cooking its own computer. The repairman came three times and tweaked something but the door is still open.

We did a home remodel in 2005. I spent approximately $11,000 on my fancy Thermador range (I know, crazy, right?). Anyway, this was supposed to be my once in a lifetime dream kitchen. This range cost more than my first 3 cars put together! Long story short, in 7 years the oven has gone out 3 times and 2 burners once. The cost for these repairs? Over $3,000! The company has exactly zero interaction with customers once they've purchased, and absolutely zero accountability. I could cry knowing how much money I have wasted on this thing. I can't afford another stove. Can you imagine throwing out a range you have $14k invested in? We had a 4 hundred dollar oven that lasted the first 14 years of our marriage. We then sold it for $200! Thermador is the worst company I have ever dealt with in my entire life. They do not care about or stand behind anything they sell.

The double wall oven is 2 years old and very seldom used. When using the upper oven, the probe light is on. I could not set the temp of the oven as the probe was primary. We never used the probe in any cooking process. An authorized tech for Thermador came and narrowed down the problem to be the probe element of the motherboard needs to be replaced. The cost range is between $525-775 to repair both. Thermador's response, "It is not under warranty!" The tech made an interesting observation when he opened the oven door. "Is this a new oven or do you not use it much?" Never again will we purchase Thermador.

Thermador oven is a piece of ** - If you read all of the above complaints about Thermador, from the constant and costly repairs to the bad attitude of the representatives on the company's consumer-unfriendly phone line, then you will have the idea of what I've been through with this Thermador. I will tell anybody who asks and then some, not to buy a Thermador. Stay away from Thermador!

Do not buy Thermador cooktops. This company does not provide high-quality products. When their product fail to operate, it is the customer's problem. Their customer service personnel are awful and will say anything to the customer and make false statements to the customers. I will never buy this product again. I also plan to call, email, etc. and tell everyone I come in contact with not to buy this product.

I purchased a 30" Stainless Steel Thermador Range Hood HSB30BS in June of 2008. Within a year and a half and six months out of warranty, the buttons that control the fan and the light began to come off. They are push buttons and are configured in such a way that when you press one to change the fan speed, another will be pushed out and deactivated - similar to an old style car radio with mechanical buttons. The problem is that the sub-assembly that receives the metal buttons is a square plastic peg and the button itself on the inside is round. The proverbial square peg in a round hole. The plastic gets worn and the buttons shoot off when they are pushed. I asked for the repairman to leave the sub-assembly with me after the repair ($350.00) to see exactly what went wrong. The hood cost me $700.00 new. So now that it is broken again, it does not make sense making the same repair again with a poorly designed part.

We had our kitchen completely renovated in 2007. We installed a complete spectrum of Thermador products: Pro Grand Dual fuel range, dishwasher, refrigerator, microwave, warming drawer and wall oven. This week, we will have our eighth repair visit. The range (4x) has been worst but the MW and the refrigerator have also failed. The failures have been the same as the other ones listed below, including the side oven heating element "explosion". Do not buy Thermador. Interestingly, my detailed email complaint bounced back to me today as undeliverable, yet I got the regional manager's name and address on the Thermador website an hour earlier.

These Thermador dishwashers (Model No. DWHD630IFM) work great - very quiet and do the job to perfection.

We're on our second Thermador. The first one died several Thanksgivings ago, after several repairs in its first year. After much complaining to Thermador corporate, they agreed to sell us a new oven at a steep discount. I was sick of dealing with this thing, so I went for it. The discount was not steep enough, as now the new one isn't working either. The oven won't turn on. The fan comes on, we smell gas, but no heat (oh, and the light has been stuck on since a few weeks after purchase and the stove top burners have a habit of randomly firing the igniters, even when the stove is off). Absolute piece of crap! We were fooled by the neat looking "speedometer" thermometer, but you shouldn't be. These stoves suck, steer clear!

I was led into buying a complete Thermador kitchen when I remodeled. I got top of the line Thermador Freedom tower fridge/freezer at $6000, 40" double oven at $3000, stainless dishwasher, forget price, and a range top. The stove top is the only one still functioning after three years. Every other unit has failed multiple times, both in and out of warranty. None of the issues were ever addressed by Thermador. The oven was so broken I got a credit card refund after a long dispute over 18 months after the purchase date.

No replacement part available for a $1300.00 Thermador oven - The part of the thermostat on our oven that controls the self-cleaning mechanism is broken. There are no replacement parts available and was told there never would be. The stove is 10 years old. I cannot even get the company to tell me how to hand clean the oven so that I do not do damage to it. Customer service is non-existent at Thermador. We are stuck with an expensive 48" oven and hood that our kitchen was built around. I am sickened by Thermador's lack of customer service. I am desperate to find this part or have one made. Thermador would not help me with advice and will not return calls.

Soon, after I purchased my Thermador, the light stopped working in the over head hood. The fan worked, but not the lights. I tried local repair persons, local master electricians, all who do not want to help me, because of the piss-poor customer service through Thermador. We have been sent the wrong parts. We have been so misinformed by a company on this issue, it is ridiculous, over a light problem. This is has been going on now for over a year, and the problem is still not solved. I would like some recourse on this matter. They can not get away without backing their product.

I've had a Thermador refrigerator and oven. These appliances are very expensive ($10,000 each), and within 2 1/2 years, I began having problems with them. First, one of the ovens doesn't light. Then, the other stopped lighting. They are very unreliable. My refrigerator doesn't dispense ice. So now, I have to pay somebody to come out and fix these very expensive and unreliable appliances. I would not own another Thermador product.

The oven self-clean never worked. I am going on my 4th ERC mother board. I've replaced sensors, cooling fans, thermostats. Thermador refuses to take responsibility for this product that never worked properly. Currently, it's not working again and they want me to pay to have it repaired again. I'm so disgusted. That oven was $7,000+. If anyone wants to start a class action, I am in!

This is an amazing refrigerator! We have had it for about 15 months now and absolutely love it. One caveat: You must defrost the automatic ice maker periodically or it will freeze up and stop working. It is very easy. Just lift it out and let the ice that forms around the outside of the icemaker mechanism itself thaw, then put it back in. I would buy this appliance again.

Thermador Professional 36" Dual Fuel (PD366BS-06). The range blows an expensive circuit board when there is a power outage. The Thermador representative said that it is not Thermador's fault and that I should talk to the power company. I have no other appliances or electronics, including televisions that have any problems after a power outage. This is a $7,000 oven that doesn't work. Someone should bring a significant lawsuit before this company.

I purchased a Thermador PDR304ZS in 2003. Over the years I had the following replaced: relay circuit board replaced 4 times, catalytic convertor, baking element, broiler element, sensor, convection element, and surface igniters. Just the other day the broiling element has failed yet again. Considering the amount of complaints, how can we not pursue a class action, this is beyond absurd.

Two and a half months ago my CIT365DS induction cook-top displayed an F0 error code. Two burners are out. I repeatedly called tech support and they couldn't find an authorized repair tech in my area. After 2 months I finally got a call from South Carolina telling me that I am on my own in finding someone to service my cook-top. I have the name of the Thermador service technician in Huntington Beach, Ca who for three weeks failed to call the one person left who is qualified to repair this thing. I even spoke with this Thermador technician last week and he assured me that he would call the service company in Port Angeles and arrange a service call. He failed miserably in making that call. I have never run across a company that holds customer satisfaction in such little regard. Yes, I am angry.

I purchased $8000 Thermador oven that is worthless. The broiler function has never worked, and it does not heat evenly. The top igniter unit does not work. I have spent over $1500 in repairmen claiming they fixed the problem when in reality they never fixed anything. With a gas oven, how does one know if it is truly fixed? Do not buy Thermador. The company, the appliance center where we purchased the oven, and the repairmen were all of no help. Now we are stuck with this expensive oven that we can't even use. All items come out burnt on the bottom and completely raw on top.

I bought a $4000 professional 36" oven/stove. The power outage just fried the circuit board. This was the only time a power outage has ever damaged anything we own. Their response was to call service department if power cycling for 15 minutes doesn't do anything. Then to talk to the power company about fixing the issue with power (like they can control weather). The part was probably $400 and the repair was for another $120-240. It could happen any time when there is a power outage.

Double oven purchased in 2007 (ME302ES/01). The cooling fan caused an error code E118. Thermador has no one in my area to fix it. They will not give me the information to correctly diagnose the issue. I paid a lot of money for this bucket and the Thermador National Parts Center (877-731-8081) marks up the price of the part to above retail. When confronted the sales person said, "** you," and hung up. I think I'll yank it out and you fill in the blank with your colorful mete-fore. I ordered a cooling fan from Bosh (800-944-2904) for $116.00 and will change it out once. I'm thinking about a class action law suit if nothing is done.

I purchased more than $20,000 worth of Thermador appliances in 2007 for a whole kitchen remodel. Fortunately, I also purchased an extended warranty as well. The oven was installed in June 2007. The first problem within the first week was when the ignitor for large oven was not working properly, and nearly made the oven explode. Since that time, I have had over 10 service calls for the same problem. The large and small ovens are not working, and the x-lo burners are not working, or not cycling off and on as well. I have had ignitors replaced, and control boards replaced, numerous times (ignitor gap adjustments, etc.), all to no avail. It works for two or three months, then stops working altogether.

We have a Duel Fuel Thermador range. We bought it about 4 years ago. But due to construction, we have only been using it for a little over three years. At a minimum, we have replaced two circuit boards, two fan motors in the hood and most recently the boiler coil has caught on fire and appears to have partially melted. My three-year old was standing next to the oven. If I had not been in the kitchen to turn it off and pulled her away, it could have been a disaster. I have called and asked for this unit to be removed from my home.

I purchased a complete set of Thermador appliances, double oven, microwave oven, dishwasher and refrigerator three years ago for my kitchen remodel. Every appliance has stopped working at least once. This Thanksgiving 2011, while cooking dinner for 25 family members, the ovens went out again. The oven and refrigerator has quit three times. They were repaired once under warranty and I have paid over 1600.00 for the other repairs. This stuff is junk. The service hotline was unhelpful and kept giving me service companies that would not work on their product anymore. I will never recommend or purchase anything from this manufacturer again.

It's the night before Thanksgiving and my Thermador oven has decided once again not to work. I cannot read an error code for it because that has not worked in over a year. When I tried to have that fixed, the technician said Thermador no longer makes that part. This product is 15 years old. The oven my mother used when I was growing up is still working and she has been dead for more than 15 years. Thermador has a racket going.

My Thermador 24" coffee maker stopped working after 3 months. It took a month for someone, a reputable local serviceman, to show up. The unit has been at the repair shop for 4 months. Parts, assistance, and diagnostics have been the reported problem. Thermador will not replace it.

I bought a Thermador double convection 6 years ago. In that time, we have had numerous f-24 codes and exploded heating elements (2 fans replaced and 2 complete boards). And now after another $500 in repairs, we have a code 64, and all Thermador has to say is "It's out of warranty." Warning to all: Do not buy anything from Thermador.

We purchased the extended warranty for our Thermador range. The oven has stopped working on three separate occasions in the last 10 months. My contract clearly states that they will replace the item if it fails three times within a 12-month period (Lemon Policy). They are refusing to replace and are going to attempt to repair it again. The first time it went out (December), it was done for 6 weeks. Then, it went out again in March. And now it stopped working again 2 weeks ago.

This product should be recalled! How much more negative feedback from consumers does it take before something is done?! My unit needs its 3rd replacement control panel. It won't even turn on (again) and none of the display has worked for months. I can't believe the poor quality of this product. Clearly, Thermador is not the brand I believed it to be. I am overwhelmed at the reviews and feedback consumers have about this product. The same product issues repeated over, and over, and over. Thermador should be ashamed. Whatever you do, do not invest in a Thermador product.

I too have had a most unsatisfactory experience with my double wall ovens from Thermador. I am now on my 4th replacement heating coil. The electronic control panel went out in year 2 and Thermador advised me that I would have to replace the entire electronic motherboard. The temperature does not stay on consistently throughout the baking process. Their customer service is non-existent. I am so disappointed in the lack of quality in this expensive product. I will never buy another Thermador product and I want to warn anyone out there to stay away. I would rate my experience as no or negative stars.

Almost immediately after buying our Thermador double wall oven, the top unit stopped working. We insisted on replacement rather than repair. A year later, again the top unit stopped working. It would not hold the temperature. Eventually we replaced the motherboard--very costly. Within a year, BOTH units stopped working. Sometimes a unit will heat but not hold the heat. Sometimes it will not heat at all.

I purchased the Thermador wall built-in ovens (SCD3022P) in 2003 and I am replacing the oven control panels for the 2nd time. The oven digital read out is gone for both ovens. First replacement was just after a year, after putting up a fuss managed to get it replaced under warranty. Now the 2nd unit ($333 + tax & installation) has faded out a second time and Thermador is unresponsive. We certainly did not expect this from a Thermador product. Based on this experience and Thermador's unresponsiveness I would not recommend the Thermador product.

I have had a dual fuel range for nine years. I have put two panels, replaced the igniters two times, and I am lighting them with a lighter once again. I've replaced the door lock for the clean cycle, the bottom element once, and now it is bad again. When is enough? I have to give up investing in this horrible appliance. Thermador does nothing to help.

We purchased a Thermador microwave in 2006. 2 years later, the coating under the glass plate inside the microwave started chipping and peeling, then it started to rust. I called Thermador to inquire about the warranty for this matter. They sent me an email with an option to purchase touch up paint for the problem. But they would not replace the microwave. I had a Panasonic microwave that I had for 10 years and it never peeled or rusted. I finally got rid of it when the motor went out on the rotating plate. This is ridiculous that company, as large and respected as this, would not honor its product for customer satisfaction.

I have a double wall oven (SCD302ZS) that is a piece of junk. I bought this thing brand new and paid a substantial amount for it. We have nothing but problems; the control panel has been replaced three times (at $300 per panel) and it still doesn't work. You can't read the numbers on it (i.e., the clock, the temperature). If you set the panel flush on the wall like it's supposed to be, it doesn't work so you have to leave the panel hanging off the wall about 1/4" in order for the buttons to work. The elements have been replaced once, but the bottom oven still won't work. Today, the convection fan and light will come on in both the upper and bottom ovens but it won't heat up. Piece of junk! Don't bother calling Thermador, they will do nothing. We fought with them over the control panels, wrote letters to the headquarters and got nowhere. They don't care. Do not buy Thermador. I have one more brand new control panel for this piece of junk. If anyone is interested in buying it, I'll sell it for less than it cost me.

When installed, the brand new wine cooler did not work. A Thermador service technician was called out and informed the owner that the unit had a leak and he was advising that it needed to be replaced. Thermador will now not replace and are asking that we deal with a third party servicer directly. This unit cost over $4,000. This neither pays for machine quality nor customer service!

I guess I'm lucky. I haven't had a disaster with our convection double oven. We bought ours, used about 6 years ago, from a house that was being gutted and remodeled. It was a '95 model and I was thrilled to be getting an updated, and convection oven. Now, I'm nervous about keeping it and having something disastrous happen from all of these other posts. I was only trying to find a replacement knob and was frustrated at not being able to find one since they are no longer manufactured.

Thermador Dual Supply Range - PD484GGEBS-4 burner

I bought Thermador Single Wall Oven Model C301ZS on 3/30/03, for $2349.00 and have had constant problems. Serviced three times during appliance warranty period, each time waiting 2 weeks to 1 month for a repair person. I then took an extended warranty from GE Service Protection Plus. Three more service calls necessary. GE sent repair people not familiar with Thermador, so each call required 2 or more visits until someone knew how to repair it.

I am the original owner of both a Thermador ExtraLow CGSCV 365 cooktop with matching Cook 'n' Vent draft and double convection oven. Both units have been problems from the beginning. The cooktop was never designed to be serviced and Thermador failed to ever make spare parts for the oven. Thermador is nothing more than slick marketing hype. The products are not meant to be used or maintained. If you want to cook or ever sell your house, find another brand to purchase and install.

I bought an entire Thermador kitchen. The worst initial problem was that the range hood template was misdesigned, causing a huge hole to be cut in the wall and completely in the wrong location.

Our 9-month-old Thermador T36 fridge stopped making ice--the water filter had expired. Now I have a choice of buying filters from Thermador for the rest of my life or bypassing the filter by buying a substitute filter--for $45 (plus shipping and handling, of course)!

My Thermador double oven is not working after three visits and several repairs from an appliance company this past week. The temperature reaches 250 and then it turns off. The broilers do not ignite; the griddle does not work and et cetera. I have been told that this model has been very problematic, and after reading many of the dismayed comments from others, I am wondering what recourse the consumers have. The reports are terrible. This company is not reputable, and the consumers are being ripped off.

Thermador F24 error code--incessant beeping.

I inherited this Thermador wall oven. I should have sued the previous owner for not disclosing the problem. The unit is 9 years old but the relay board is now out, in less than 1 year of ownership. Now, I am on the 6th relay board, even broke in back to back months. What a piece of junk! Thermador is willing to let me purchase another board for "half the price." Lucky me! Any lawsuits out there? Sign me up!

While in the self cleaning mode, my three year old Thermador Pro Grande 36-inch all gas range caught fire, causing the wood floor, wall and cabinets to go up in flames. Eventually, it caused substantial damage to my entire home. Our insurance fire investigator scheduled an appointment for Thermador to come to the house and see the oven and damage and they did not show up.

I purchased a Thermador 30" Gas Range for $4,700 in 2005. Since my original purchase, I have had the authorized service provider on site 6 times to address multiple failures under and out of warranty. The latest issue has made the oven and both broilers non-functional. My local authorized service provider estimated the repair to cost $1,000. I contacted Thermador Customer Service and they denied helping. When I asked what the next step would be, they told me to write to the Customer Liaison. I sent the letter to the Liaison and they responded stating that they would not help.

We purchased a Thermador gas oven / 4 burner range in 2003 for $4,000. It has been a virtual nightmare to use. We have poured thousands of dollars into this piece of junk and it still does not work properly. We purchased it from PC Richards in Greenvale, NY and after having to use their service group under their warranty we have been using Square One in Massapequa, NY.

I am fed up in Somerset! My professional stove oven is a junk! The burner ignition works when it wants and doesn't shut off when it does. I have replaced all four burner valves at least once. The sheet metal oven box is rusting out and the screws, which hold the parts together, no longer fit their holes. We paid big bucks for this unit five years ago expecting the stove to last. But it needs to be replaced and it won't be with another Thermador.

In 2006 bought a Thermador Double Oven and once in warranty Thermador had to replace the control panel twice. We were without a working oven for over a month. The last time that they replaced the panel was in 2007. Now 3 years later the panel is not working again and the company said that I need to replace it and pay for it because is out of warranty. Is this a typical case of Lemon Law? Also, there is a recall on this unit to fix some insulation problem, oven gets too hot. I wonder if that is what is causing the panel to fail.

Thought I'd add my 2 cents. I gave up on Thermador 15 years ago when we remodeled our kitchen using all Thermador products (with the exception of the Sub-Zero refrigerator).

Don't trust the quality of Thermador products. We purchased a Thermador professional dual fuel 36" range four months ago from Kitchen Design Specialists in Colorado Springs. The first problem we had was the extra low simmer gas burners will not relight. Then the electric oven went completely dead. When the range was pulled out by the repairman to investigate the oven problem, the 3" island hood fell off the back of the range. The hood is apparently not the correct hood because there is no way to fasten this hood to the range. Before buying this Thermador range, we researched online and found Thermador had quality issues but it was reported that the quality of their products was improved.

I have had oven problem with Thermador Gas Range PRG3666EH/07. The top gas burners all work, but the oven does not start. Our range is only 18 months old. I bought it from Abt Chicago in April 2009. Not good for a range that costs $5,000! The Thermador service person (at 1-800) was not helpful, focused on our range being out of warranty, mentioned that the gas pressure may be too low and would not troubleshoot the problem over the phone.

I bought an MBES/01 Microwave on January 2010 and its memory chip burned when installed. We had to wait almost a month to get it repaired. Now, the latch to the door which is made of plastic broke and it's been three weeks to get it repaired. It seems that the company has dropped the ball on this top of the line products. Parts are not available and not enough technician to service the units. When calling for service, you need to call Thermador to arrange the service and it takes about a week to get service, another few weeks to get the parts and another week for installing the part after that.

I called Thermador service, now operated by Bosch, on a Monday before Thanksgiving. The technician came on Tuesday morning, as promised. The tech had no idea of the problem, even though it was spelled out with the CRM the day before. The tech had to order parts from CA and said they would be back in 3 weeks to install. With over 20 people from out of state coming over for Thanksgiving, I was freaked out and in shock. No one could care, the tech said this was not his issue and was not in his region anyway. I called CA office 10 times between Tuesday and Wednesday only to find out that the parts would be there (NYC) on Wednesday but there was no one to install them.

Today is Friday November 26, 2010. My smw272 built-in oven was purchased on August 2003. So far I've had to replace the bake element twice, the convection element twice, and the mother board. Less than a year after the motherboard was replaced, the LED readout went completely black. For the past 6 months and as of Wednesday the 24th, one side was always hotter by 25 degrees and it took 30 to 45 minutes to preheat.

I own a Professional Series duel fuel six burner, with grill and dual oven. I have had to replace the elements in both oven one, which went out on Thanksgiving Day with the turkey inside. I ordered the part, like they told me I needed, and received the wrong part, sent it back, and paid a restocking fee. Now, two burners will not light. When the burner shut itself off, it has not came back on again. I moved the pan, only to have the second burner do the same thing. I paid over $8,000 for the range. You would think it would last longer than a few years before it would fall apart. It is only about 5-6 years old. This range is draining me.

We have had problems with Thermador Oven, Model # SC301T, since date of purchase. The local repair company would fix it (under warranty) but now that the unit is out of warranty, we are of course being charged for the same problems/repairs that had previously occurred.

I purchased an entire Thermador kitchen, oven/microwave unit, stove stop with griddle and grill along with a stove top range. These three items were more than $9,000. In less than two years, we started having problems. Two mother boards, the oven was repaired twice, the microwave twice, the range hood three times and the griddle once. The oven has had parts prepaid and ordered for a year in November. Everything I purchased can no longer be fixed. Techs do not even want to work on them. Thermador is a big rip off. I would never purchase from them. I have contacted Brock McVey where I purchased them in Lexington, KY but they could not or would not help me. Beware of these companies!

I bought a six-burner (gas) Thermador stove in 2005, not sure of the model number. About six months ago, I started having problems with the broiler going on then the oven would either not heat up or shut down. Now, the oven does not heat at all and the broiler does not work. Had a service guy out who says it will be a nightmare to fix and does not want to touch it with a 10-foot pole. After reading these postings, not sure if I want to bother throwing good money after bad or just purchase a new stove. Believe me it will not be a Thermador.

The f34 fault has us ready to detonate the thing. It's just out of warranty and infuriating that a $1000+ appliance that does just one thing, heat, is faulty.

I purchased a Thermador Stove pg486glbs in 2007 or '08. The PC board recently went bad. Searching online tells me this is a common problem with Thermador. I contacted Thermador and since it was out of warranty, they did not want to do anything for me. They said they would send a service person to my house. PC board with installation would be around $800. I recently purchased a PC board manufactured by Thermador (Bosch).

What a nightmare! I too bought my oven in 2005. I have a gas cook top and under-the-counter oven. If I walk within 6 inches of the mother board screen, the over goes on. The screen starts to blink. Needless to say, I have to turn the oven off and reset it each time! The repairman thinks I'm crazy! There have been many repairs due to F3 coming up on the board. It has been corrected. The stove top self ignition has had to be replaced and fixed twice. Should I go on? I'd like to throw both appliances out but I can't afford it right now. It restricts my walking in front of the stove!

For those of you that has a Thermador SMW272, and has a failing microwave, don't let Thermador tell you that you are SOL. In fact MBSE/01 looks the same and will fit the space. Just be sure that you tell the dealer that your unit is a 27 or 30 inch.

My unit is only 5 years old, purchased in 2005, model #SMW272. I had to replace the mother-board twice, and now the microwave is failing. When I called the company, they told me that the microwave is no longer available that would fit into the space on my model. Now my complaint is why would they not continue to make standard microwaves on new units that would also fit their older units? The company told me that I would have to replace the entire wall unit. For what you pay for the top of the line appliances, is not worth it.

My Thermador range model RDDS30VQB has many problems with oven temperature, burners not lighting, internal fuse burning out, oven temperature display dim. Parts are no longer being made for it. It is 13 years old and a built-in unit. Its vent is custom cut into the house, through the floor and out of the building. It is not a small task to replace it. It’s time to boycott Bosch. The dish washer has a similar history. Junk, junk, junk. Dollar value lost is $3500.00, not to mention time.

I have the POM30 Professional wall oven/microwave combo, purchased from Allen and Peterson here in Alaska. What a nightmare this unit and dealing with Thermador customer service has been. The clock doesn't keep up. Unit emits 5 loud shrill beeps when started, when you allegedly reach temperature, any time the door is opened and randomly throughout the cooking cycle.

I have a 4-year old 48" professional series LP range in my kitchen that the ovens have not worked in 7 months. Every time I try to use an oven, it heats up and then shuts down flashing an error Code 43. Sixteen service calls have been made with 2 different companies as well as a Thermador field service representative named Art. It has never been fixed. It was deemed non-repairable by the second repair company. I am grateful because I did purchase an extended warranty (which I usually do not do). This is my second pro range from Thermador.

We purchased this stove because we love to cook. It costs $3000. It's been a disaster. I had it repaired three times. The last repair guy said the reason we are having problems with it is because we cook a lot. He said this looks industrial but it's not. If you wanted a stove for cooking, you should of bought a Maytag. What $3000 and not designed to cook a lot. We are currently using one burner. Do not buy this stove if you love to cook.

On Dec. 28, 1999, we moved in to our newly built home where I had installed a SC302T built in double oven. On 10/16/01, the temperature module went out and was replaced. On 9/13/04, the module went out again and was replaced on 9/29/04. On 2/22/06, the module went out again and was replaced on 3/3/06. On 8/20/06, I got an F4 reading, same as I started getting when the module went every time before. I got another F4 reading on 4/3/07 then again on 1/2/08. I nursed the unit along finding that if I used the unit, turned it off and tried to turn it on, it wouldn't work so I would have to do all my baking in one day.

The thermostat for dual-fuel range broke. I can't find it anywhere. I loved the range, but can't afford to replace it and don't want to just rip it out. What the hey?

My oven quit working about a year ago after I cleaned it. The repair guy came and replaced the computer unit and then he had to order the sensor on the inside of the range. $451 later, it worked. I keep my oven pretty clean after this happened. Well guess what? I finally decided to clean it, even though it wasn't too bad, and now the oven doesn't work again. The burners and the settings works, but nothing happens in the oven. I will never buy a Thermador product again. We are going tomorrow and buy a new range from Sears. This was an expensive range and to not be able to clean it and then for it to work is ridiculous!

1. Thermador electric wall oven, Model CT 127N3, 1995, temperature setting device failed to operate cleanly: on setting temp, using rotary dial, temp on readout could be reached but not fixed; always sprang back to zero. On calling local repair at "Asiens", in Santa Rosa, they told us unit could only be repaired at $400. plus. I refused. The control box for this unit, the size of a pair of cigarette packs, has rotary units that can be cleaned with a mild degrease. I did, and saved that money. It has just begun to be unfriendly again, some 5 years since cleaning.

I have a Thermador model # SMW272ZS/02 oven. It is less than 10 years old. The control board has gone out (3) times. I was told Thermador no longer makes the control board from my GE after market warranty company and all they can do is install a refurbished control board. After a few weeks, the refurbished control board would fail.

We bought a Thermador Gas Range PG304BLP/02 in 2005. Within the first 3 months we had a problem with the starter for the oven - the oven would start, the gas would start and then it would turn off. They tried to fix the problem three times, with us waiting weeks between them getting us replacement parts - so weeks of no oven. Finally we demanded a new oven and got it.

I purchased Thermador Masterpiece double wall oven, a Thermador 6 burner + griddle cooktop, vent and blower in November 2008. They sat in the garage during our remodeling until September 2009. During installation, I needed additional wiring for the blower as it is located remotely from the vent. Thermador only gives you a couple of feet of wiring although they do give you the wiring couplings for an extra piece. Then I contacted Thermador, they tried to tell me to use Romex rather than a color coded 6-lead low voltage (control) wire. They were clueless. I hung up. Since the blower is in the garage, I had to use "rated" wire since it went through the garage wall.

I bought a house in February where they had all new Thermador appliances. 6 months later, they had to change the blower wheel and motor of the downdraft because it was vibrating. Vibration started again a few months later and they changed the same 2 parts again. Then the plastic cover that is below the knobs in the cook top had disappeared.

I purchased a Thermador double oven a few years ago. The display stopped working and when I called Thermador they sent me to a local repair company who charged me $600. After the repair, I had the same problem plus the oven would just suddenly shut off and wouldn't heat above 100 degrees. I called Thermador again and was told it was the display board and they would cover it. I wish they would have told me that before the $600 repair. I had it repaired two months ago and I am having the exact same problem.

We have a Thermador double oven that worked fine for a few years and has been a nightmare ever since. I have had repairmen out on multiple occasions. The error codes kept coming. The oven locks came on and the repairman said he'd have to break the lock for me to be able to use it, and so that's what he did. The bottom oven remained locked and unusable.

I purchased Thermador built-in wall oven model#SMW 272YP in August 2002 for kitchen remodel (that means we had custom cabinetry built around it). First breakdown on Thanksgiving, Nov. 02. Problem was relay board and display kit. Covered under warranty. In April 2004, same problem occurred. Thermador covered part only so it cost us $160 for labor. In May 2005, same problem. We were able to convince Thermador to pay for all parts and labor.

July 2009, I purchased Thermador refrigerator (T361T71FNS/01). Fridge was delivered and installed late August 2009. The refrigerator did not cool properly and the freezer not at all. In September the first so-called certified service repair person attempted to repair frig. Unable to make the repair on the first visit, a part had to be ordered. Several weeks later a second unsuccessful attempt was made. A second certified service repair person was then sent out in October, November and December. While he was able to get the refrigerator portion of the unit to chill properly, the freezer portion was still not functioning at all. When I complained to Thermador customer service, I was told that the unit could not be replaced until it was determined "Not repairable.”

PD486GDBS Duel fuel range. Needs regular repairs. Motherboard replaced last year. First, small oven started to spark and start a fire. Now the large oven has done the same. Sparks and fire.

This is Ken from Vacaville with the Thermador PRG304. After not having my oven working for over 2 months and having the so-called repair guy from Ken's Appliance telling he could not fix it, I had my retired uncle from Oakland get on Thermador. With him calling them 3 to 6 times a day in over a month, they finally had enough and came and got my broken but new oven and gave me a brand new one. Am I happy? Yes and no. I have a new 5000-dollar wonder that does not cook as well as my old 400-dollar oven and I am waiting for it to break down. My friend who has one just like mine has had to fix his 2 times in a year and a half. Never again will I buy a Thermador anything again.

I purchased a floor model Thermador Dual Fuel Convection oven about 8 months ago. The unit was set up for natural gas and needed to be converted to LP. When I bought the unit, the store told me they did not do the conversion. I would have to call Thermador, get the parts and have them put on. No problem. They even discounted the stove to make up for the inconvenience or so I thought. They just discounted it to get rid of it. I called Thermador and was told the part was no longer available. What? This was a brand new unit. After weeks of searching the internet, I found a place that had the parts for the changeover. I had the parts installed and thought everything was good.

Marjorie, I would call the BBB and file a complaint with them, then I would call one of the CT TV stations that help people with consumer problems. That way they can possibly help you and it's known out there via TV that this product is CRAP. I bought my electric stove for $2888 in 2001. My blower went about 3 years later (convenient, right after the warranty expired). Then the self-cleaning stopped working, then a crack appeared across the top, then 2 burners stopped working. Then the oven stopped coming on altogether. I will never even consider this piece of crap again.

My Thermador double wall oven has no display at all. I was given the name of ASG or AA Appliance Repair in Pembroke Pines, Florida by Thermador who charged me $600 and still no display. After many calls to them, they continue to charge me for more and more repairs. The appliance repair company told me it would be another $500 to replace the display board. When I called Thermador to complain about the company they referred me to, they said nothing other than part of this repair would be covered (the appliance repair company never told me that). Thermador told me to send the board back to a company after paying in full and they would reimburse me. Besides referring me to a very dishonest repair company, they now have me without an oven for weeks and laying out the cash.

I have a Thermador double oven model SCD272TP. I have owned it for 9 years. After a few years, the panel lights went so dim that you couldn't read them. I replaced the boards at a cost of $250.00. Now, it's done it again and again, another $250.00. Taking off the front panel so many times has loosened and broke a very small solder. The repair people said I may have to buy a new front panel also for $225.00. I called Thermador, they said to have the parts removed and sent to a company they named, who would fix the boards and return them to me. I would pay for that upfront and they would reimburse me when I send them the bill. I don't know about the front panel yet. So now I have spent over $500.00 and so far, it's still broken. Hope you all have better luck than me.

Part number 14-38-994 superseded by 492067 is not available as a replacement part from the manufacturer. This range is about 4 years old. It is unacceptable that Thermador does not have this part for replacement. They did provide a number to have the part repaired.

We purchased a 30" SGS cooktop from Hurst Appliance of St. Clair Shores, MI. I was told the new star burner was improved. Don, owner of Hurst, advised that for additional money, you could get the option of front left burner to "simmer" - automatically turns on/off for slow-cooking meals like soup, sauce for pasta, stews, etc. Husband purchased the cooktop. Two weeks ago, it was installed. The very next day, I used cooktop to make a pot of spaghetti sauce - cooked sauce 4 to 6 hours. I used the simmer option at 2.5 hour interval. The control knob was extremely "hot" to touch. Husband contacted Thermador and was told "they are aware of problem," and referred us to a local service agent. The local agent told us they would not schedule visit since this was a "safety issue".

We purchased a Thermador 30" slide-in stove with a gas top and electric oven in late 2002. The oven has gone out three times in the last six years. Most recently, even the replacement parts have been defective much to our frustration and to the local technicians. Thermador apparently just told the technicians that their supplier made defective parts. The technicians just returned our payment to them and told us to get a new stove from a different manufacturer! Over the last six years, we have spent in excess of $500 in repairs to keep the oven going. Each time the oven went out, it was three weeks or more to get new parts and have the appliance fixed. Now it seems permanently out.

We purchased a stove model number pg304bs/01 serial number 840900030 from Gems appliances in October 2004 in Whippany, New Jersey. We have had nothing but problems with it from the very beginning. The oven stopped working. The blower and the broiler stopped working, too. As a matter of fact, it was broken. The board has been replaced a number of times. The fans and the bottom of the oven have also been replaced. I can go on and on just about everything. This has been replaced at one time or another. The oven has been broken again in December 2008. We have called and called and all we get is a runaround. The stove in question is no longer made. They discontinued it. Because of severe problem with the unit, we have a stove that we cannot get any one to work on and pay good money for. The oven door fell off after one repair company fixed it, knocking my wife to the floor. My wife has had knee damage and has gone for therapy for over a year. They are refusing to pay for the repair of the stove and for my wife's therapy. They have sent out a number of people and each one has a different story with this stove .

On June 1, 2007, I purchased a Thermador PRL486EDG range from Ferguson. I took the delivery of the range on July 27, 2007. Three (3) months later (October 2007), the "extra low" burners went out. Whitley Repair Company of Wilson, NC came to repair the range, but found nothing wrong; however, the same two burners went out again later. Bob's Appliance of Rocky Mount, NC came out and repaired the problem. On or about June 2008, both the large and small ovens starting giving off this "whoofing" sound (the sound as though the range was not getting enough gas). Bob's Appliance has been out to repair the problem three (3) times - piece-mending both ovens. The problem still exists. I have not been able to use the small oven since March 2009.

I purchased the oven on September 2003. Display board, part #492067, was originally replaced on 12/21/05. It was replaced again on 4/26/06 and needs to be replaced again on 6/16/09 - that's 3 - this part is no longer available. My $3,400 oven, 5 3/4 yrs old, cannot be repaired even though I have a service contract on this oven that lasts till 2013. I need to buy a new oven.

I have replaced the display unit on model #SC302TW three times and cannot find a source to repair it. The display unit is completely dark.

The service agent has replaced control panel 3 times. It was bought new in November of 2008. I was told they had problem and had new ones. However, the second also did not work. It was replaced again and was told this one is the new one. This was in March of 2009, maybe a month off. Now again, I am having problems setting the clock and dates. These items must be all set or the appliance will not function. Very poor design in my opinion. I had to eat out several times due to this inconvenience. I do not want any remuneration, only a proper working oven.

In January 2009, I bought a Thermador PRG304 oven range. A friend had bought one and he said he liked it. Within four months, the oven went out. After calling the Thermador company two times and waiting 5 days, they were able to get someone here only to be told by the person that they do not keep any repair parts on hand and it would take over a week to get the parts. I have not been happy the way the oven cooks when it was working, but it was better than nothing. Because of the service I got from the Thermador appliance company and how the oven works, I will never buy another Thermador again. By the way, my friend's oven has broke on him too.

I bought a Thermador PGR464GGLP. I am so disappointed with this company and the customer service department. My oven completely stopped working on 11/08 and has been deemed unfixable. I spoke to customer service who said they would offer me a replacement at a pro rate. That is $5,500! I bought a $10,000 oven that can't be fixed and they want me to buy another one. I told them that I didn't want to do that and they stopped talking to me. They said I would receive a letter with the offer to replace the oven at that cost. I asked if that was my only option and again they would only repeat that I could refuse the letter.

I can see that several people have lodged complaints on this site about Thermador reliability and/or customer service. As counterbalance, I would like to relay my own experience. We had a Thermador combination microwave/wall oven for close to 20 years with no problems. Eventually, the microwave timer wore out and as you may have surmised, the part could not be replaced. I tried 3rd party companies to rebuild the part. I called Thermador customer service and they did not have a solution.

Two years or so after purchasing an expensive Thermador SC302 double-oven, the control panel dimmed. The unit was out of warranty so I quietly accepted the associated aggravation and paid for the cost to replace the necessary parts. A few years later, 2008/2009, the same thing has happened and Thermador expects me to suffer the same aggravation and cost yet again. A quick Google search reveals that many others have the same problem so obviously it's a design issue that needs to be or may have been corrected. I have other, less problematic concerns with their cook top down-draft system. As a business owner, I extended the courtesy of writing to Thermador. It has been 3 months without the courtesy of a reply. This non-forward looking company now puts us in a position of seeking a legal remedy. If there is a class action suit pending, please include me as well.

Here are the invoices from Brandts for repairing the Thermador oven, which despite minimal use since installation completely crashed in November. It required a new relay board (the brains?) which cost us $341.06 as per the attached invoice. I understand that the original guarantee is no longer valid because of the time elapsed since COO; however, as you know, we have only visited the house on 2-3 occasions over the last 2 years and for no longer than 2 weeks each time. Therefore, I feel that this is an unacceptable performance from a reputable manufacturer. I would be grateful if you could pass along our disappointment to the company and a request for reimbursement.

We purchased our Thermador double ovens in 2004 and they were not installed until 2005 - the 1-year warranty is useless. First service call was to recalibrate (it was almost 50 degrees low). The second service call (also within the first year of use) was to replace the heating element for the upper convection unit. Now, in the third year of use, the control panel is too dim to read. On rare occasions, you can read it - there was no explanation as to why. I am afraid to replace it. After reading all of the other horror stories, I'm in fear that worse things could happen with a new panel. Maybe it will stop working altogether or give error codes. I am in the design and engineering field. I am helping clients choose appliances right now. They are the ones who found this website and forwarded it to me. I will never recommend a Thermador appliance to anyone and will tell all my future clients to avoid them completely. Thank you to everyone who has reported.

On February 1, 2009, I noticed that my refrigerator is not cooling anymore, so I contacted Thermador. They told me that I have no manufacturer's warranty so I should go with my extended warranty which was not correct. I did it but after two appointments, each one 1 week apart, All Valley Appliances notified me that they cannot fix it. I called Thermador for my manufacturer's warranty and after 30 minutes on the phone, they finally found out that I was right so Thermador made an appointment with a company called All Kitchen Appliances. When I called to confirm my appointment, that company stated that they do not fix refrigerator. I called back Thermador and they gave me information about Pro-Teck Appliance Service, Inc. They looked at my refrigerator and ordered parts. It took 2 weeks to get parts, and then they came to fix my refrigerator on March 11, 2009. Three days later, same problem occurred. I called Thermador. They said we cannot do anything. I have to call Pro-Teck, so I did. This time, to get the parts and to do the repair took over one month. They fixed my refrigerator today, April 14, 2009.

When we remodeled our kitchen 9 years ago, we selected a Thermador double oven unit (Model SCD 272). Within a year and a half, after several service calls, we had to have the entire unit replaced (the distributor picked up the tab). The newer unit has also had its problems - the front panel went haywire and had to be replaced (parts were under warranty - the labor was not), and the lower door has had problems closing well (it stays ajar, heat escapes, the light stays on). This problem has been fixed twice, and now it has happened a third time. The spring or closing mechanism wears out, and an expensive service call is the result. We also have a Thermador cooktop, which has also had a half-dozen service calls in the past 9 years. I am disgusted with this brand name and will never buy Thermador again.

In 2006, I bought a stovetop made by Thermador and had it installed later that year in my remodeled kitchen. Last year, three burners stopped working and the electronic ignitor would not stop clicking. Since then, I have had two service people check it out and have found that it is not reasonable to have it repaired since it would cost as much as the appliance cost in the first place. The problem is that they used incompatible metals in the burners and what was designed to unscrew has fused, which means the burners (all of them) must be drilled out before a repair can be made. Thermador admits this. They are large brass nuts, therefore, labor intensive to drill out.

Our Thermador wall oven was purchased in 2005. We are on our 3rd clock display. Each time, the display faded until it was unreadable. Lucky for us, we purchased an extended warranty - something we don't normally do. The last part only lasted a few months. We also had to have the oven hinges replaced. Our warranty expires this August (2009) so I guess we will get screwed by Thermador next time the $350 part breaks (the part price is extremely inflated - there is no way this should cost that much). My opinion is that Thermador is low end, poorly made crap with a high end price tag. Don't buy Thermador.

I spent a lot of money purchasing a KBUT4860A02 refrigerator and a P36 gas stove with a grille and self-cleaning feature. Well, let me begin with the refrigerator. From the day it was plugged in, I discovered that it took forever to cool and freeze items. Then one day, it just began working properly. The freezer side is now working, but the refrigerator side is at 48. From day one, the stove had a problem in that the grille was never hot enough. It appears that the flames were too low. Then after a year, we discovered when we tried cleaning the oven, the cycle never worked; the temperature gauge shows that it is very hot, but no heat. Then when you turn it off, the temperature falls ever so slow as if it was hot.