Thermador Reviews

I have had my Thermador oven a year and a half. I tried to use the self-cleaning feature this morning. After following all of the instructions, I turned it on to self-clean for 1 1/2 hours. I noticed that the glass looked crinkled, but I wasn't sure what had happened until I opened the oven door over three hours after the cleaning cycle was complete to find that the inside glass had completely shattered. Luckily, it's still under warranty, but it's going to be a week before my oven will be fixed.

Remodeled kitchen 3 yrs ago & installed all Thermador appliances. Even though the built-in refrigerator didn't work from the time they installed it they would not replace it until they tried to repair it! So we basically went without a refrigerator for 2 months because it was not repairable and had to order a new one! The microwave went out a month after the warranty expired. Thermador did agree to honor the warranty. Repairman had to order part which took 6 wks. I was out of town when he came to repair. My son was home. When I returned I noticed dark spots & small dents on the front. After trying to clean spots off with no luck, I asked my son if he saw him work on the microwave and if he was rough with it to cause the damage. My son said he brought another microwave in.

It's the same problem that I have read about over and over and over again. My 10 year old Thermador 27" double oven has had most of the problems described in previous reviews. The incessant beeping where you have to shut down breaker for it to stop, the default codes that pop up because of the erratic sensors, and finally the control board going on the fritz and finding out that there is no way to purchase anew or even rebuilt one because it has been discontinued. So, basically I have to spend $5,000 for a new oven when I only need a $300 replacement part. However, the good news is that I won't have to put up with this nonsense any longer.

Very expensive Thermador oven and stove top that has a grill that no longer works. Thermador headquarters told me parts are unavailable and no longer made. I asked if there was a griddle or more burners to fit in the modular space. None available and no longer made. What? An 8 year old top of the line appliance that has to be replaced or I use it with the grill not working? Headquarters reply was they are sorry, but Bosch bought Thermador and lots of people are in the same boat! Really? Looking for an attorney to take on a class action law suit.

Column Freezer Model #T181D800LP/02 - I bought this unit not quite 3 years ago. It is paired with a separate refrigerator unit. The unit began making a LOT of noise just after the warranty ran out. The service company said the compressor/condenser had failed and Thermador graciously replaced the compressor/condenser at no charge! Shortly after the replacement (an all-day affair), the unit began making noise again. The serviceman can out - "fiddled" with something - and told me the compressor/condenser needed to again be replaced!!! Whatever he fiddled with stopped the noise for several months, but the noise began again about 3 weeks ago. This noise is quite annoying and distracting, but I don't know what to do about it. ALSO, the ice maker is very finicky. If I don't strongly push the freezer door closed (so that I hear a whoosh of air), the ice maker won't make ice and the door water dispenser won't work.

Thermador Double Oven C302US - Re-did the kitchen about 10 years ago with high end appliances. The Thermador Double Oven had been giving beeping sounds the past year, but now a F24 error comes on and the touch panel stops working. Have to shut the breaker off to stop the beeping. Called Thermador for the part (Glass Touch Pad 00368774) and they said it is discontinued. Told to go search ebay. No one has it. An almost $4,000 oven is now useless.

Seven years ago we remodeled our kitchen. Sadly the only location we had for a refrigerator was a wide, but shallow space. Our appliance contractor recommended this Thermador refrigerator Model # KBUDT4875E01, which cost over $14K! Recently the evaporator coil began leaking. We called the Thermador service department who referred us to a local repair company (Alltex Parker) in the DFW area. The service man told us our refrigerator was old, although is has a 12 year warranty. The good news is the $300.00 for parts was covered by our warranty. The bad news is the service call costs us $1500.00 for 4 hours to replace the coil!

My 2-year-old $2,700 glass Thermador cooktop has begun to look like an old wall mirror. The black continues to spread and mar the meticulously maintained surface. It was not an easy decision to buy such an expensive appliance, but I had just remodeled my kitchen and love to cook; so, I splurged. Big mistake with Thermador. It was a process of over a month with continued correspondence. Finally, they agreed to replace the glass, but not to pay for the installation. How absurd! It was no fault of mine that they produced a defective cooktop. I already paid to have it installed when I purchased it! I guess I am keeping my fingers crossed that this one will not need to be replaced and installed again in another two years; furthermore, it took over a month to convince them to at least pay for the glass.

We bought a Thermador double wall oven 5 years ago among many other appliances when redoing our kitchen and almost every time we use the self-clean feature, it goes into error mode and breaks the control board, the motor, or something else. We have had multiple repairmen out, including Thermador themselves, and each time it costs between $250-$350 dollars to service. I tried speaking to upper management from Thermador several times and they basically ignored my issue and told me it was too bad and they would not replace the unit. It has never been misused, and is treated with kid gloves and kept very clean. I would NEVER EVER buy Thermador ovens and watch out for their terrible customer service.

We purchased Thermador thinking it was a high-end model. After 10 years, over the last 6 months our Cooktop and Convection oven (Model SC302TS) have gone bad. In both cases we have been told the replacement parts are no longer available. I would definitely not recommend Thermador products. When I spoke to their customer support, this seemed to be consistent with their strategy/philosophy, to not carry replacement parts for greater than 5-10 years.

Thermador built in double oven SC302TW - The control panel situated above the upper oven door failed within the first three years. We had it replaced for several hundred dollars. The second one went bad a year after that. The part was then discontinued. Same story as everyone else here. Bad bad bad.

Thermador Downdraft, Model CVS36RS - Our downdraft stopped working, and we called Thermador to obtain the name(s) of their local, authorized repair companies. They recommended Cunningham Appliance, and we gave a call. After three months of ordering additional parts, failing to show up for appointments, and not being able to make the repair, we gave up and purchased a new downdraft. Numerous calls to Thermador customer service and to their technical department produced no assistance or results. Thermador should be ashamed of the assistance they provide to the foolish purchasers of their products and for their selection and training of authorized service companies.

These appliances are not worth it for any price. Instead of getting Thermador appliances, spend the extra money and get products that will last. I highly recommend anyone considering this brand to not get it, and find one that has a good reputation, and in spite of whatever price that may be, get that one instead.

As with others, we spent a lot of money on this over/under oven. Looks nice but the internal design is awful. It's been 4 years now and we have had to replace the control boards 3 times already... and it died again a week ago. There is NO support for Thermador appliances in the Dallas area. Parts cost as much as the original unit almost if you can find them. I have replaced the faulty boards 3 times so far, but I'm too tired to deal with this anymore. The analog & digital boards run about $600... 3 sets are enough for a new oven. It's a giant rip-off. Where is the quality design & service... missing totally. We're going to purchase a new oven now and it won't be Thermador. In 50 years, I have never experienced such poor design and support. I can't believe Thermador is still in business!

I spent $3629 on a Thermador C272ZS double wall oven in October 2003. It has never worked correctly since that time, despite more than a dozen service calls from factory authorized reps, some in warranty and some since warranty ended. Perpetual F33, F34 and, more recently, F24 error codes. It turns off on its own, the interior lights blink on and off on their own, and now this incessant beeping about an hour after cooking has ended. Interior cooking temp is always off by about 30% verified with oven thermometer. The thing frightens me enough that I turn off the breaker when leaving for more than a day. No one seems to be able to fix it. There are countless complaints about this problem on-line and it seems as though the company should compensate owners. My husband has been very ill the last two years and unable to work, so I don't relish the idea of buying a new oven at this time. I would never ever buy Thermador again.

I remodeled my kitchen in 14 years ago and put in the finest cooktop ever made; 6-burner, gas, with a griddle and 2 extra low simmer burners. Thermador was reputed (I assume they did their own report) to be one of the best appliance companies around. Now, an igniter has quit working and the part is obsolete. So, I'm telling all of you out there not to invest in this expensive product because you can't get parts. Get something else!!!!!!! I am infuriated!

I purchased the CIT365GM Thermador 36" induction cooktop 2 years ago when we built our home. The silver off of the back is gradually coming off and is ugly. I called Metro Appliances and they had me call customer service and they said it cosmetic. I also bought 5 years additional warranty through Bankers Warranty Group and they also refuse to take care of it and really don't care. I got screamed at by the Thermador customer service person. My husband manufactures a lot of products and doesn't understand how anyone stays in business if they do not satisfy the customer. I am seeing a attorney this next week and I am going to see what my rights are. This is just crazy that a company don't stand behind their products. I wish I had read the reviews before I purchased these 2 products. The cooktop and the downdraft fan. Don't do business with Banker's Warranty group either and I probably won't ever use Metro Appliance's again because they should be able to make their reps take care of their customers. Delivered 6/1/2013

Purchased 1996. Wire harness burned out, caught fire - almost burned down house, Thermador did nothing. Ovens shouldn't catch on fire - when they are not running and then almost burn down houses. Why isn't a large corporation interested to correct the problem for the next customer??? /CT homeowner

We've owned our oven for over 10 years. I've loved using this Thermador oven. Two years ago, the oven would beep continuously after it's turned off. The only way to sop it was to literally pull the electric switch to the oven on the outside of the house. We've had many repairs... new control panel, oven hinges, new seals, more tech repair visits, you name it. Nothing has stopped this beeping. Evidentially, the oven heats up and hit the panel sensors somehow and the beeping begins! I'm frustrated and disappointed in Thermador. Customer service acts as though I'm the only person this is happening to. Shame on them! As much as I loved this oven's capabilities, I have to say that I'll never purchase a Thermador again!

Where do I begin? The refrigerator, ice machine leaked and ruined my beautiful wood floors. The doors don't line up properly. The cook top on my stove needed repair. The clock on my oven stopped working and now the microwave sounds like there are loose parts in the machine. Nice looking appliances, but not worth the money! Do Not Purchase Thermador. There is better out there for the same money.

Broiler unit burned out when in cleaning mode. Called Thermador for repair. Was given appointment two weeks out. Was ok since oven worked except self cleaning. Tech came and replaced broiler unit and left. Now oven did not work! Called and was told two weeks until tech could come back. Two weeks and tech returned with more parts. Oven does not work still. Thermador said they would send another tech in two weeks. Was informed that tech was injured and rescheduled for another two weeks. Still waiting for my oven to be repaired after three months!

BUYER BEWARE!! Do not buy this product. Own a 48" range and both ovens are continually broke. Indicator lights blew out, oven door does not close (on 2nd door). Temp is higher than on indicator. Whole kitchen smells like gas when turn on oven. Small oven does not heat. Called customer service and was told it is 10 yrs old and they are beyond life expectancy and she was no help and rude. You cannot get compatible parts. Do Not Buy Thermador - bad experience for me. Company does not back their products.

Since installing my new kitchen two months ago with the Thermador package of appliances I have had TWO major problems.

New build - purchased 4 24" inch units, 2 fridges, 1 freezer with water, ice, and 1 wine fridge. I ordered factory stainless steel doors - why did they come disassembled. Why can I NOT order left swing from factory? No self close.

We purchased both of these units. Thought we would not have to worry about buying appliances for awhile...wrong!! The panel on the oven, even if you are cooking, turns off... starts beeping with a code f24. Thermador is fully aware of this problem. There is also a recall. If you try using the self-clean feature, the oven can catch fire. I did an online search for this oven. There is a recall -- An 800 number is listed on line for the owner to call. This is to set up a repairman to come out. This site claims they are open to take callers 24/7. I have heard a recorded message that has said, "Thank you for calling, a customer service person will be with you shortly." I have heard this message 178 times as of this minute.

Called Thermador when my very expensive microwave-convection ovens quit. Two company names provided, one out of business, other doesn't do Thermador anymore. Find one company an hour away, and they have one person who might get out in the next 2-4 weeks to see what the problem is. Asked customer service for service manual. They refuse to provide them. I CANNOT recommend Thermador to anyone. An appliance you cannot get service on is a waste of money.

I own several Thermador appliances from our newly purchased renovated home. The self standing products such as fridge seems to work fine. But any appliances that are connected to external factors (kitchen hood, stove or dish washer) have all caused problems. To make the situation worse, they have the most unwilling to help customer service only next to the cable companies. It took me a total of 6 full months of calling them every week to finally have them send a 'real' technician that told us what we all knew from the beginning - 'that our kitchen hood motor is bad'.

Model Number: PSC366ZS/01 - 6 Burner Thermador Cooktop. When burners are in the off position and gas line is open, there is a gas smell. Moved in house on December 1, 2014. On December 5, 2014, I contacted an appliance repairman to look at my cooktop. He came out on December 9th no charge and nothing could be done as he needed another guy to help work on the cooktop. He said he'd come back out on December 20, 2014, but then no more contact. I called Thermador on December 26, 2014 and they sent a repair person out on January 8, 2015 - paid $149. He found a gas leak at galvanized pipe near regulator and repaired. So I turned gas back on, and used the cooktop. I started to smell gas when gas to cooktop was on, but no burners on. I called Thermador again. This time they instructed me to call K & N Service to come to check the issue no charge to me - no charge.

When we renovated our kitchen 6 years ago we got all Thermador appliances. The dishwasher has since been replaced (after 4 years and over $1,500 in repairs that lead to nothing), the double ovens work but I cannot read the digital display that shows the time or timer. This has never worked since day one and no matter what the technician tried to do, it didn't fix the problem that area just flashes.

We remodeled our kitchen and purchased all new expensive Thermador appliances in mid-2013. In mid November, 2014 the door on our dishwasher slammed down, as the hinge/spring/cable had broken. Both my husband and I were hit with the door, in trying to close the dishwasher door. Both times, resulted in our being bruised by the door!

Thermador KBUDT4850A10 - We purchased this $7,000 refrigerator for a kitchen remodel. It came with a 10 year warranty. After a couple of months of use we noticed that the ice in the ice maker bin was melting and freezing back together in a large clump. We placed a service call only to be told that this refrigerator does that and there is nothing to fix- it is a design flaw. We have put up with this flaw for the 6 years we have owned this lemon having to dump the ice maker every couple of weeks.

Since Thanksgiving Eve our 7 year old wall oven SDC302ZS has been showing error codes and dying at all the inopportune times. I don't use the oven all that frequently, maybe twice a week, so it's very disappointing to think it may be dying after 7 years of light usage. When it was working in the past, I was very satisfied with its options and convection performances. I would like to ask Michael who wrote a Dec. 24, 2014 review, where he purchased the electronic part that failed, since his description of what failed on his oven sounds exactly like what we're going through. I can't afford a $500 repair bill for a $5 part, but think my handyman could handle the repair if I provide the part.

Thermador PRL366EG Pro Range - This was supposed to be my dream range. Saved forever to buy it. Replaced a GE stove, which we donated to the fire department, with this piece of junk! The FD is still using the GE and I've had two burners repaired and I'm on my 4th oven repair in 6 years. Same problem on the oven; can't seem to get it fixed. The oven heats up but doesn't maintain temperature. Bake a pie at 450 for 15 minutes then reduce the temperature to 350 to finish the baking and the oven turns itself off, though the indicator light says "heating." The technician can't seem to replicate the problem. If I turn the oven off, wait five minutes and then turn it back on the oven will come back up to the correct temp.

My oven stopped working and tried to get Thermador tech to come out. Even though we had agreed on a time they missed the appointment and then tried to blame me. They came out and the tech after 2 hours said he couldn't figure out what was wrong and would come out with his manager. But then no one followed up and I was told that it would take more than 2 weeks before they could get back out again with a manager. Nearly 7 weeks without stove working and Thermador doesn't seem to care. This is not the first issue in dealing with repair issues with Thermador. The customer service manager actually had the nerve to say to me, "Your unit is out of repair," as if to say, since it's not under warranty who cares what happens.

Thermador CM302 - We loved this oven for 10 years, then it started beeping for no reason and shutting down. We replaced the control panel twice because it was overheating and burning out due to a design flaw in this oven. We figured out that the cooling fan controls were not programmed to stay on after the oven turned off so the hot oven was burning out the adjacent panel. We tried limping along for a few years by turning the oven on to 100 degrees with the cook timer set to turn off in two hours in order to help the oven cool. This worked for awhile until we needed to heat both ovens above 400 for Thanksgiving. The oven died completely with fifteen guests waiting for turkey. I give thanks that my BBQ wasn't made by Thermador, which has been extremely useless, not even willing to pay for a service call in the event that the repair person was unable to fix the oven. This is an irresponsible company. Once you are out of warranty they do not stand behind their appliances, even if the problem is a design flaw. We will be buying our next oven elsewhere.

We had a Thermador double oven in our old house, don't remember the model number, purchased in about 2000. About 4 years into ownership we began to get fault codes. Cycling the power would restore operation but the problem became more frequent. Thermador were non-responsive to be polite about it. I'm an electronics hobbyist so I pulled the circuit boards out myself. I found that they used a significant number of electrolytic capacitors. These are heat sensitive devices with a specified lifetime. I checked and found that 80% of the electrolytic capacitors were at end of life, displaying either a high esr or low capacitance or both. I replaced the capacitors with higher temperature rated and higher quality ones at a total cost of $15. Problems solved and unit was working well when we sold the house about 5 years ago. The local appliance repair shop wanted north of $500 to visit and replace the boards, no prizes for guessing what I told them.

I've had nothing but bad luck with this thing. I’m so upset as my husband and I spent $$$ on renovating my kitchen (something I begged for many years). I purchased the entire Thermador kitchen since they were offering the deal of free dishwasher and hood. Now I know why they are giving this crap away. The dishwasher is broken and has been for about 1 month, service is terrible. Now I’m trying to bake Christmas cookies with my kids and I'm ready to cry. Nothing is baking according to how it used to bake in my old oven. This thing is taking loads of extra time to bake a batch of cookies. Not to mention that my Thanksgiving turkey was totally dried out. This oven is an expensive piece of garbage that we are stuck with! Don't buy Thermador!

Thank you!

Bought a new Thermador refrigerator from Ferguson’s in May 2014. This being Hawaii, had to wait for delivery. You learn patience in Hawaii, so I was ok with that. But I had to pay full price plus shipping upfront. Not too happy about that. Finally got the refrigerator installed in July 2014. Loved it. Didn't care that it was $10,000, since it worked great and ease of use. Icemaker was efficient and made plentiful ice. Then, in late October, the icemaker just stopped working. Only one repair shop would come to our side of the island (20 min drive). I had to wait a month for the appointment. Still, I have learned patience, so I waited. Repairman was great. He found that there was a factory defect - a short in the electrical wiring inside the wall of the freezer unit. Can't be repaired, so he called Thermador and told them (actually he insisted) that they needed to replace the refrigerator. He told me they would be contacting me. I wait another month.

I have a refrigerator and freezer combo, everything works fine but there is a "clicking noise" that recently started that my dog is reacting to. It happens twice a day for about 30 minutes and there is one "click" about every 5 minutes, seems like it is coming from the bottom. Had a repairman to the house, said everything is fine and I can't diagnose it since I don't hear it and of course it happened again the second he left. I don't care but my dog freaks out every time this happens. Anyone out there have any clue what this could be and how to stop it? No warning lights or error messages at all. Thanks!

Built a new home 5 years ago and paid the price to install Thermador major appliances. The oven failed twice during warranty and was out of service about 10% of the first year of operation. Most recently the main circuit board in the refrigerator failed. The fridge is 5 years old and Thermador doesn't make or keep any spare parts. My options are to try to find someone who can rebuild the board or buy a new refrigerator. We are trying to get the board repaired by a free lance computer jock. We'll see how that goes. Don't buy Thermador.

Model CM302 - Lovely double oven with all the bells and whistles. Shortly after purchase the oven would turn off during use for no apparent reason. Then after several minutes it would turn back on. As time passed it would turn off more frequently and stay off longer before turning back on. Sometimes we would push the control panel and it would turn back on. Finally it turned off and stayed off just as we were preparing Thanksgiving dinner. I have no plans on getting it serviced but if someone has had similar problems and has come up with an easy fix, I would like to know.

We purchased our Thermador gas range and oven when we remodeled our kitchen in 2005. We purchased a 48" professional range because I cook and bake a lot and have a lot of family to accommodate. This Thanksgiving my oven would heat but not hold a temperature. We had a repair tech come out and it is the thermometer. It shuts off the heating element when it reaches the desired temp. This part is discontinued by Bosch/Thermador rendering our perfectly good oven useless. The one part has made this oven and range obsolete. The company's customer service rep was awful and basically had nothing to say but that we should get a new one. I will NEVER buy a Thermador, Gagganau or Bosch product again. An $8000.00-$10,000 item rendered useless by a part and no customer service recourse.

I purchased my complete set of Thermador appliances back in 2006 and installed them in my new kitchen in 2007. In August of this year 2014 the fridge/freezer stopped working and after 2 months of dealing with their customer support and technicians it still doesn't work. I had to purchase a used one off of Craigslist as a temporary just to get by. After several phone calls and much complaining they finally offered to replace it but only if I could show my original receipt/proof of purchase, which of course I can’t find and the dealer is out of business. To add insult to injury I had to pay them just under $900 for labor to have their unqualified technicians come out 4 times. If I ever see the salesperson that talked me into this stuff I think I will punch him in the nose.

I purchased this Thermador oven in Dec. 2005. On Thursday, Nov. 20th, my oven just stopped working. Wording in Red flashed across the panel "F-24" Refer to Manual. My Thermador manual shows the reason for F-24/25 appearing means someone leaned against this panel for over sixty seconds. I've never seen this before. We followed the directions to correct. Nothing happened. I called the Thermador Service ph#. Thermador sent a Technician Monday, Nov. 24th. This Thermador Technician said my manual is wrong, and the problem is the 'Cooling Fan broke.' Then, I'm informed it will be Dec. 11th, before this part is in. This is a part Thermador makes! I have a turkey in the fridge for Thanksgiving this week. I called Thermador today, and the person sounded she didn't want to speak to anyone. Very rude.

We got an error message on our Thermador range (Product Number PRL486JDG) today. A circuit breaker was flipped by accident and this caused the error message. We called Thermador for help, and the solution they offered did not work. Service is scheduled for 12/2, so I don't have my oven for Thanksgiving! We have had nothing but trouble with this range since we bought it. It's a terrible product, unreliable and service is hard to come by. I regret this purchase.

Found the recall notice on their site and called. After being told there was no recall several times she found it on the site. Was transferred. Was told my serial number had to start with 2 letters. Read the entire label to her. Transferred again. Told there was no way my number was correct even though I was looking at it and it matched an original defect repair order. Then she said it was another number and again read everything on the tag to her. She disconnected me and although I gave my phone number several times they haven't called me back. Not thinking it is worth my time to try again. I'm guessing from reading other reviews that my feeling that they couldn't care less would be accurate.

Remodeled kitchen and bought new Thermador 48" dual fuel range. I really like the griddle and make pancakes every Sunday on it. However, I did not expect the oven to be so noisy. When I preheat the oven, before it reaches desired temp, the really noisy fan comes on and stays on until long after I turn off the oven. I bought quiet DW as well as a quiet washing machine. It didn't occur to me that an oven could be noisy. It is impossible to have a conversation in the kitchen vicinity or listen to the radio when the oven is on. That obnoxious fan is just too noisy. It's annoying enough that I'd never buy a Thermador again.

We bought a thermador 48" dual fuel oven 6 years ago. Every year we have had major problems and spent thousands repairing the oven to no avail. We have had the main board replaced twice, fan switches, heating elements, and a variety of other things. We have not been able to cook one holiday meal in the oven, we have had to resort to the BBQ and the toaster. It looks like this year is the same, code 43 is blinking which means I need to spend another 700$ on the oven. Thermador has been terrible to deal with, they really don't care. This time I am not spending the money to repair it. I am throwing this thing in the trash and getting a different brand. This is a terrible product made by a horrible company with third rate engineers and an insensitive work force. I can only hope that other good hardworking people don't spend their money on anything that comes from the thermador company.

When we built this house in 1975, we built a space for the Thermador with a single oven, a microwave and a warming drawer. I don't recall when it died or what killed it, but while it required repairs from time to time, it gave us good service for a number of years. Since we had the hole in the wall to fill and were satisfied with Thermador, we bought a modern version of our first Thermador for about $5000.00!! Another way to say that is that we bought a piece of CRAP from a company that doesn't give a rat's ass about their stuckees.

We remodeled 12 years ago. Purchased a Thermador cook top which has only had one issue, the igniter. Easy fix, my husband did it himself. The Thermador 30 inch double oven has had the control panel replaced twice. Once in the first few months, and again 2 years later. It was a hassle getting Thermador's attention. Their authorized repair dealer took a long time to get the parts, both times it took many trips to fix the panel properly. The repair guy showed up with either the new part not working or the incorrect part. The door has always been a problem since the first year we purchased it. Didn't pursue the door problem because frankly, Thermador is a big hassle to deal with.

I am the not so proud owner of a Thermador 302 series double wall oven with a malfunctioning right side door hinge and hinge receiver. Thermador no longer manufactures the parts and refused to assist me in locating them. The parts are difficult to find because the same parts are made for different companies using different part numbers and they are not returnable, so if you buy the wrong part you're stuck with it. In my case, the parts amount to about $400 (for stamped metal pieces) and I'm neither willing nor able to take that risk. The oven is only 10 years old, which according to Thermador's customer support (or lack thereof) is beyond its life expectancy, and absolves them of any responsibility to support their product. They don't even have a technical support department, who could have told me not to bother spending $100 on a service call because the parts are no longer available. So there you have it folks, if you want a $2,000.00 metal planter, then go with Thermador. Otherwise STAY AWAY! DO NOT BUY THERMADOR PRODUCTS, YOU WILL BE SORRY!!!

We have owned the oven for 2 years and we are now on our third electronic control module. First the "power on" light stops working, then the internal temperature probe becomes inaccurate by 20 - 30 degrees. Entire unit must be replaced at the cost of over $500.00 + service calls. We are kitchen and bath designers and will never recommend Thermador to any of our clients. They are beautiful ovens, too bad they are so unreliable!

Since purchasing my Thermador Freezer, I have had an ongoing problem with the ice maker. It just stops working. After being repaired numerous times, Thermador approved having the entire unit replaced, sending me an e-mail confirming this decision on August 7 and promising someone would contact me within 7-10 business days. This greatly eased my general disappointment with Thermador and it's customer service department - including all the scheduled appointments that were cancelled (last minute) or no shows. I believed they were trying to correct what was overall a frustrating and negative experience. Unfortunately, I am now even more frustrated as it is September and I still do not have a working ice maker/freezer. I have asked to speak to a supervisor numerous times but they are never available and do not return my calls.

This dishwasher has such a foul odor that you don't want to open it to put in the dishes. We were away for three weeks so it was empty. We just got back home, opened up the dishwasher and it smells with nothing in it!!!! When we put our dishes in, they're already rinsed off! I even soaked up the water that lays in the drain in the bottom of the dishwasher and made no difference. Thermador did replace it once for me with the same model and no difference. We had a plumber here and he said hook up was correct. Thermador rep came out and had no answer for the foul odor! What do we do? We're at a loss!

We purchased the Thermador refrigerator (Model T42BD820NS) in June 2014, yes, 2 months ago, and we are already experiencing problems. The ice maker completely broke and we had to wait a WEEK to get a service rep out to tell us they have to order a part and will come back in another week to fix it. So, not only does the product suck, because it broke after 2 months. (this is a $10K model by the way, would expect better performance) But, the service package is AWFUL too. We have always had GE Appliances in our past houses and have NEVER had a problem. This is completely unacceptable. Buyers beware of this very expensive piece of crap. I hope this helps someone make an informed decision because this has been a very disappointing experience. (I do like their dishwasher and cooktop, though, have to admit)

48" Thermador Pro Range - We bought the unit 6 months ago and love it! It comes with a comprehensive manual that explains how to use every part of the range, including temperatures and times. We also bought a hood fan and DW. Love them both as well. Cooking and cleaning has become a pleasure.

I have a Thermador Professional Oven purchased in 1995. It still looks like new but the broiler and the cleaning functions failed because of the failure of a 5 button switch on the stove front. This switch is no longer made. Thermador says they are not legally responsible to carry the part after 10 years. The fix seems simple but can't be done and Thermador has washed its hands of finding a fix. This seems to me inexcusable. Don't buy Thermador.

Thermador Double Oven Model MED272JS installed April 2014. August 15, 2014 turned on the self cleaning mode for the upper oven for the first time, about 20 minutes into 1 1/2 cycle, heard a loud pop and noticed the interior glass shattered.

We purchased all Thermador appliances when we rebuilt our ca. 1955 kitchen last year - built in refrigerator, 36" gas range, dishwasher, microwave range in a drawer. The appliances are absolutely fabulous! We use the appliances daily and have not had a single problem - not one. Go figure.....

Found out Thermador doesn't make replacement parts for appliances over 7 years old. Self clean lock device isn't working and $160 service call to find this out. 13 year old range paid $2,600! I will NEVER recommend or purchase Thermador again. This range looks brand new. I ran the self clean twice a year. This is HORRIBLE customer service.

We installed a 36" gas range in Feb. 2014. We have been remodeling our home for the past 2 1/2 yrs. and finally moved in a month ago. We have already had to have a repair service come out twice and he informed me we would become good friends. The range will not turn down low enough to simmer and the constant on & off of the 2 simmer burners is annoying. I don't know why we didn't look at reviews somewhere besides the thermador site. Silly us. The good news is that we have only one more repair to go and the lemon law kicks in. Both repairs were 2 different issues so we'll see what happens next. Anyway, don't be like us, DO YOUR HOMEWORK FIRST. So far Thermador has been nice to work with, we'll see if that continues.

My new Thermador dishwasher was installed on 6-12-'06. When the original warranty was about to expire I decided to purchase an extended warranty, something I have continued to renew every year. Why? Because every single year I've had this dishwasher, I've had problems with it (wouldn't fill with water, water wouldn't drain, machine wouldn't shut off, etc). At the present time I've been without a dishwasher for over a week because the machine isn't cleaning at all. I paid over $1,700.00 for this dishwasher and in the 8 years I've owned it it has already needed repairs more than ALL of the cheap dishwashers I've ever owned combined. Never again!!

I purchased a french door refrigerator & paid over 6k for it. I have to call the one & only repair man (who is authorized to fix it) every year since I've gotten it. It has not cost me over 10k for this refrigerator. The customer service is also horrible. The technician has to come in to diagnose the issue, order the part (which takes a week or so) then come back again to install. Usually a 3 week fix. How do you expect your customer to be without a working refrigerator for 3 weeks! The only authorized technician also don't want to come & fit it because he said it is just a huge hassle to fix. It has so many issues: ie. Ice maker had to be replaced twice at a cost of $500.00 for the parts, twice, the sensor panel went bad & totally froze the entire cooling unit. Now my freezer section does not freeze causing me to throw out hundreds of dollar of food! Don't buy it!

We purchased our unit Thermador Pro Grand 48in stove around 2009. Have had nothing but problems with the unit. The biggest being the big oven is undependable. I complained constantly that my food was not cooking properly and everyone thought I was nuts. When I start the oven, I can hear the gas come on, then it shuts off again immediately. Today, July 21st, 2014, after replacing parts in Feb. 2014, I have to call someone again because it is broken again. We average 2 service calls a year with parts and labor. This unit also has a design flaw. The electronics sit under one of the burners and if you have a boil over you are in trouble. I am so hugely disappointed in this product and would not recommend Thermador to anyone.

I saw poor reviews of the ice maker and addressed them with sales people at Ferguson. They assured me that things had changed. Clearly they have not. After three months, I have had four visits from technicians and the ice maker still gushes water all over the place. Thermador support is very poor as the people don't even speak English and cannot even read the instructions they are trying to tell me to follow. Do not buy this product.

We have a brand new Thermador freezer unit and the ice maker is a piece of junk. It is SLOW and when it does decide to make ice cubes, they end up as one giant block, or it doesn't work at all. I really expected more from a refrig/freezer this expensive. The solution is to connect up the old garage refrig since it works fine and Thermador is NO HELP since their unit works "within specifications".

48" range with steam oven and warming drawer - I purchased over $14,000 worth of Thermador appliances February of 2014. I was installed at the end March. The flame is high on all burners which means you cannot cook on low or simmer without your pot boiling. The oven also cooks unevenly, burns in back and not on front portion of oven. I was told I needed to let oven preheat. I do that thank you very much. I have had 2 separate repair companies out and the last was told the Thermador said everything was fine.

We remodeled our kitchen and purchased Thermador appliances to the tune of $18,000. I can't remember being more disappointed. The $8000 refrigerator arrived with rust on the handles. The local service contractor sent by Thermador to replace the handles scratched the panel necessitating service visits 2 and 3 within our first few weeks of ownership. Not long after the panels were replaced, the ice maker stopped working. Three additional service visits later, we still don't have ice. We've owned the appliances for a little over two months, have had six service calls, each requiring that we give a three hour window.

Purchased a stove, dishwasher and refrigerator a few years ago for my principal residence. Do they look nice? Sure. It stops there. For my rental properties, they are too expensive to justify so I went with GE Profile. So far, all of my calls have been to repair the three Thermador products. No calls for the GE Profiles. What's wrong with this picture???? Limited Warranty is for two years and most issues are after the two-year period. To top it off, Thermadors are only serviced by a few service companies who have you over a barrel. My advice would be to stay away from their products.

ProGrand oven and range - My wife and I bought this range that was a dream of my wife's, which now has turned out to be her worst NIGHTMARE!!!!!!!!! We had it installed in our remodeled kitchen. Looks really nice, but for the most part so does a bookend. The range part works well but the oven is a joke. The only thing it cooks good is our bank account...! The wonderful people at Thermador thought they had better way to light a oven, putting a delay of so many seconds on the gas valve, before it lights... Thus filling your oven full of gas and when it lights, which you have a 50/50 chance that it might, the door on the oven jumps out a bit as it is now lit... For how long it stays going is a crapshoot. If you are cooking a roast that will take over a hour, forget it. It won't relight to keep at temp. But the fun part of it is the temp on the dial shows whatever the temp you set it at! Open the oven and it's around 100 degrees. NICE! It is what it is and that's JUNK!

Thermador Commercial Grade Stove with 6 Burner Gas Range - We have had nothing but problems with this unit since we bought it many years ago. I originally spent around $8,000 for the unit with the overhead hood and fan. Since then I have invested a minimum of another $6,000 in what appears to be bi-annual service calls. The main issues are:

We purchased a suite of Thermador appliances when we built our new home in Autumn of 2011. This is the THIRD ignition we have had to repair. We were told not to use the self-cleaning option because it causes burnout to the ignition. We have not used it but again the ignitor will not light the convection oven, which is the large side. We bought the oven because we like to entertain and nothing is worse than having a house full of people for dinner and the oven just won't light. The store where we purchased the range says go back to Thermador. Thermador says it is not longer under warranty. Very unsatisfied to have spent such a large amount on an appliance to have it unreliable. Will never buy another Bosch product nor will I recommend to anyone.

Stocked our entire new high-end kitchen with Thermador equipment. Fridge broke right away. WORST customer service of any company...ever. Good luck trying to reach the same person twice. We retained a lawyer. They were so terrible.

We bought a house 2007 with this double oven - beautiful to look at - that's about it. It keeps breaking on us, very costly to fix. The auxiliary board went AGAIN - was just replaced in 2011; paid over $700 to fix it and it only lasted few years. Not holding my breath to get any help from Thermador!

Dual Oven Now has broken down 3 times since 2001 - that is a long time but we rarely use the oven! They cannot help in anyway. Shame on them - let’s start a class action lawsuit!!!!

Just read about the experience of another consumer of thermador oven appliance. I had the same experience about 6 years ago with my relatively new thermador wall oven (MEDES/01). During a cleaning cycle, the bottom oven glass completely shattered. Could have been dangerous if I had been nearby. Shame on Thermador for not fixing this problem! Otherwise the oven has been good, even if a bit confusing at times to use due to the electronic panel (which also had to be replaced early on). Now after about 6 years, the lower oven heating element has stopped working, so I have called a local repair company. No problems with my Thermador warming oven! I love it!

Model #PDMW301J-USA. We just had this unit installed on Jan 31, 2014, turned on the self-cleaning mode for the first time yesterday, and the glass between the interior and exterior glass on the oven door shattered into tiny pieces approximately 1/2 hour into the cycle. The dealer has been very helpful in expediting a resolution, and the local repair guy recommended by the dealer has already ordered replacement glass and feels they won't have a problem with processing the warranty request.

We bought a house with Thermador appliances already in it. The oven has never worked properly and I have had it serviced 3 times. It never heats up to the set temp and does not hold the heat. It is impossible to cook with. Thermador was no help. In fact they stated that I would have to replace the whole unit as they are not separate units. So, instead of spending $1600 to replace the oven, I would have to spend $6500 to replace the whole unit even though the micro & warming drawer do work. Well, I will not replace it with Thermador and will never buy any of their products ever again. Awful customer service.

We purchased a Thermador convection 30 inch built in microwave double oven when we did a complete remodel of our home back in 2001. The microwave broke the first day we used it. Broken glass ended up in my food. Service people replaced the glass, which subsequently broke again the second time we used the upper microwave. I was then informed by Thermador that the microwave actually was not meant to cook the food but just to keep it warm. I did not bother to fix the microwave again. The convection oven never worked welI. We tried multiple times and the food did not cook completely. The upper oven door is very heavy due to the combo microwave feature. The doors have broken three times over the years. We have replaced the hinges twice times since 2001: Once in Feb 2008 and again in Jan. 2014.

Thermador double oven ME302JS, Refrigerator T36BB810SS - We purchased a suite of appliances including a fridge, range top, double oven, and dishwasher. The double ovens function just fine. However they buzz very, very loudly. Service has been to our house four times to either diagnose or attempt a repair to no avail. The service techs have been pleasant to work with and I appreciate their efforts as they have expressed genuine frustration. They have also expressed frustration with Bosch as they haven't been helpful to find a solution.

We remodeled our home of twenty-plus years and bought a 30" Thermador Pro Harmony gas range. One of the first times we used the oven we accidentally spilled some liquid on the front of it with the oven door open - it shorted out a circuit board that should have been protected. This was fixed very quickly under warranty and had no further problems with it.

The large oven kept shutting off and the door doesn't shut. Resetting the breaker appeared to fix it, but didn't. Repairman came out and replaced the main board and relay board for $600. Now the large oven works, but the light does not go off in the large oven, and the fan runs continuously after using the small oven until you shut off the breaker. The repairman does not know why. He also informed me that Thermador no longer makes hinges for the large door, so I need to replace the entire door for $1200. Also charged $200 to replace the switch panel on the vent hood, which he was certain would fix the halogen lights. It didn't. Is anyone aware of a class action suit? Hundreds or thousands of complaints at $6-12K per range, it seems like there are millions of dollars to be recovered from Thermador.

Thermador provides no assistance in the warranty process! Glass broke on our built in oven shortly after Christmas and they will not return phone calls or provide a service person. I would recommend never buying a product from this company again!

We recently purchased a home that has a Thermador range in it. I love to cook and believed this unit was a high end range, just waiting, waiting for an opportunity to use it. Well, the first time I turned it on, the igniter did not work. That was replaced however, the oven door does not close all the way. In reading the numerous reviews, it seems the hinges are faulty. All I can say is, of all the ranges I owned, I have never had to replace either the igniter or the oven door hinges. Appears Thermador, maybe resting on its laurels, or what used to be.

Thermador smw272 - Both the control board and microwave failed. I was going to fix them, but after reading reviews, I realized I would be putting good money after bad. I tried their service but that was a waste of time. I also tried to find a parts list/service manual to maybe fix it (!) myself. Doesn't exist. I will never buy a Thermador product again and will tell all who will listen of their poor quality and service.

Purchased high end SMW272 Microwave/roll warmer/oven combination. Digital display went out within first 6 months, replaced every year thereafter at my expense! Now circuit boards not available so I can't see what oven temp. is!! Now door won't close so it doesn't lock therefore no cleaning cycle! This company has lousy support and terrible products!

We purchased the 48" range and microwave among other Thermador and Bosch appliances and we've had nothing but repair bills. We've spent thousands of $ getting this junk fixed. We're even having the same thing go wrong multiple times. I'm really disappointed in the brand and would not recommend it at all. I'm writing this now because I have to get the microwave fixed for the third time. Warrant, sure, good luck with that. You're still going to pay up.

Biggest mistake ever. I bought a Thermador 38" range for $8,000.00 in 2002 and have been repairing it ever since. First the overhead lights quit working. Then the knobs starting falling off. The main oven has never held even heating and now Thermador tells me they have discontinued the parts I need to repair the oven. Thermador, Bosch, Gaggenau are all the same company. Avoid them at all costs. Get a Wolfe. My parents' Wolfe is still working perfectly after 40 years. Thermador: biggest mistake ever.

Bought and professionally installed 48" dual fuel Pro Grand Thermador Range. Oven temperatures are 40 to over 100 degrees low. Serviced by certified Thermador repair THREE times and they report no problems but my oven still won't bake. Thermador sent sales rep on third repair visit to "bake cookies" to show me how oven works... However per recipe, 350 degrees 11-15 minutes resulting in pale underbaked cookies over 30 minutes later. He documented the "facts" but after 10 days, I haven't heard a word... We've had range 4 months and still problematic! Thermador Rep doesn't want to believe anything is wrong with range even after witnessing 'failure to bake'... with all my written documentation and ruined food. I've even gone as far to bring identical dishes to bake at local Thermador Appliance Store with positive results, so I know baking is possible in a Thermador oven... just not MINE.

Wow. We have had so many problems with our gas range since purchased. We have a service warranty for 5 years and we're lucky visits were covered. The experience of 2-3 visits per year for multiple problems is a nightmare. Burners out, potentiometers out, sparking constantly, oven burners out or shot. Wait for parts weeks at a time..... Like others, pretty range sits not of any use. Help....

We did a complete remodel of our kitchen. I purchased the higher end appliances within my budget, Jenn-Air, Thermador and Electrolux. We had the first Thermador induction cooktop installed a month ago, large center burner did not work. Technician came out and ordered a new PC Board, replaced the board a week later, still large center burner didn't work. Week later, installers came with a new cooktop. Guess what, center burner didn't work. I am currently waiting for yet another one that they promise me was "tested" and works. Needless to say, I have taken 4 mornings off from work waiting for servicemen to first diagnose, then fix, then replace, and now replace again.

$10K for a range where the door has never shut properly, igniters go out, and almost thought it needed a controller board, but turned out to be fixed by turning off the breaker for 30 min. Also a range hood that has lights that don't work. Thermador has faulty products. I've thought about taking this range to the recyclers. I wouldn't want anyone else to deal with such a nuisance product.

Bought a Thermador Double wall oven. I have it for 10 years. Already after five years, I had to replace the computer which was $900 and every year I have to change the hinges. A bunch of other times, the oven had to be repaired costing $100's of dollars each time. Now the top oven is not working at all. Cost me $350 just for the repairman to try to fix it. Looks like I need a new oven. I am very upset this oven was very expensive.

I live in British Columbia, Canada. I have a Thermador gas stove PRSG304 which I love when it is working. It is the heart of my house. HOWEVER it requires replacement of switches and the BK igniter about every two years at a cost of about $300. So now we are looking at about $1,000 in repairs since I have had it. I have sucked that up, but now I can't even get service. This year, the local authorized repair guy took three weeks to come out, said he'd order the parts and then never came back despite phone calls. The second authorized repair guy could also not get out for three weeks and then did not show up for scheduled appointments twice, also despite calls and confirmation, so I gave up on him. I finally got in touch directly with Thermador Canada. They sent out a guy three weeks ago who said he would provide me with an estimate and order the parts. Still no estimate for the repair. They say he's coming back on November 15th but I have no idea of what it's going to cost. I have phoned them 4 times and still nothing even though they commit to getting back to me. I have now been without two burners and my oven for several months. Why on earth would I ever buy Thermador again???? All I have is a beautiful piece of junk in my kitchen.

My Thermador double oven is only 3yrs old. The first problem I had was to replace the clock. It had stop working. Thank goodness it was still under warranty that time. Now after 3 years having the oven, my stress level had sky rocket. First, it took over a month to finally to get an authorized technician to come out to look at it. So, I had 3 technicians to tell me what parts I need to replace it. Thermador have given me 50% off the price of the parts. Well I guess the management felt sorry for me since it took over a month to get a Technician out here.

My new Thermador refrigerator doesn't work and the company refuses to replace it. The unit was never used. They offer to "fix", how is that possible. I feel like I bought a USED unit.

After the "sticker" shock administered by the Thermador phone representative, I returned to Oldfield's the local appliance store where our 30" Gas cook top was purchased. I was directed to Brand Source for knob acquisition. As it turns out "Brand Source" was not only very helpful, but a set of two knobs was under $15 + shipping. Unfortunately I only received two and they were black where the original knobs were "chrome-like" covered plastic. So I had to order another set of 2. Brand Source was at least helpful in not charging another freight fee because of the manufacturer’s having changed the look and color from the original knobs. So... in the end, Brand Source (1 800 378 5198) gets the "gold" star and Thermador comes up once again at the bottom of the barrel.

SGSX304ZC brushed stainless gas cooktop was purchased and installed around June 2005. The product function is excellent. Product finish is difficult to clean and scratches much too easily for the cost of the unit. So all is well until I call customer service regarding the failure of the phony stainless material peeling off the 4 plastic on/off knobs. I was quoted a price of $175.00 for a set of two inside knobs and a 12 week lead for the two outside knobs which were priced about the same. This is the stupidest thing I've EVER heard of... The entire unit was between $500 & $800 USD. A single knob at $80 each???

I purchased a Thermador 36" electric cooktop on August 25, 2013. It was installed on August 29, 2013. During the installation check, the large middle burner arched, popped and went out. Final installation was stopped at that point. I tried to have the authorized dealer from which I purchased this replace but I was informed that Thermador repairs before they replace. So, call was made to authorized repair shop who came out on Sept 4 and said parts needed to be ordered and would take 5-7 days. Wrong. Parts may have arrived but I do not know as my service date of Sept 25 was cancelled on September 25 because the technician requires a helper for this repair and now scheduled for earliest possible time Oct 3.

Thermador SC302T Double built-in ovens. - There have to be the worst appliances for parts availability, reliability and service. You pay Cadillac prices and end up with Yugo reliability. Although the oven is now 12 years old, during this time, it has been nothing but trouble. After the first year, the display started to fade until it was gone. Clearly, someone decided to save 1/10 of a cent per oven by using poor tolerance capacitors in a hot environment. Hey, they made an extra cent, and the customer had to pay 125 dollars for the part and a couple of hundred for a service call. Fast forward two years, same story. The second unit died a couple of years later. By this time, there were no replacements, so I sat with a dark screen for a couple of years. Some time, Thermador changed hands and BSH started making the displays, AND control panel as a unit for 450 dollars. The upper oven temperature was failing, due to the temperature control module. I purchased the board and control, and made the replacement myself. I'm sure that in another 2 years, it will need to be replaced again by which time I suspect the parts will be obsolete and unavailable.

Thermador refuses to replace. Repair is through the warranty is over a week away and we had to turn off the oven from the circuit breaker. Customer service has been awful!! Do not buy Thermador. Wolf/Sub zero is what I wished we went for. We paid $14,000 for this appliance and it had been a disaster.

VERY similar story to others I've read on the site. My 6000.00 stove had a bad simmer switch which resulted in us turning off the breaker until the service dept. from THEIR DEALER could come out and fix it for 176.00 (Oh, the stove was 2 years, 3 months old so 3 months past the warranty)... now THERMADOR will not reimburse because we had it fixed before they could make a determination?! We also have the very expensive dishwasher that seems to have a hinge breaking after one year installed... very disappointing when you believe you are buying quality.

Purchased range back in 2008 and have had problems ever since. Motherboard and other electronic boards have been replace 5 times. They just can't fix the problem and refuse to replace unit, and hear it is defective again. Stay away from Thermador people. Get a Viking or Wolf.

We moved into our home in 2007. Previous owner had just redone kitchen, went high end on appliances not knowing they were going to have job transfer. Recently Thermador downdraft fan stopped working properly. Figured it was out of warranty by now, I took a look to see if it was a switch I could replace - discovered it had a circuit board. I was shocked to see that the circuit board had started to melt along with the wires leading to it. I called Thermador, said I knew it must be out of warranty by now - but it seemed like a defect in manufacturing or design flaw and a fire hazard. After many calls, Thermador reluctantly agreed to send someone at their expense to "diagnose". The technician informed me it happens all the time.

Our 12-year-old daughter pushed the preheat button on the display panel of our Thermador oven, after which the entire front pane of glass in the top oven completely shattered into tiny little pieces (several fell on her but luckily she was not hurt). We called Thermador and they will pay for a diagnosis from a local repair company, then let us know further once they receive the diagnosis report. From what I know about glass, it seems to have a malfunction from the tempering process when it was made, so it should be covered completely by them for being defective...guess we'll see...

Purchased 7 Thermador appliances and installed them in Jan 2008. Freezer column quit in Mar 2013. Thermador had me call a repair service. 4 trips to my home and he was unable to determine what failed. Thermador said I needed a 2nd opinion and gave me 2 services to call. 1 did not even service Thermador and the other did not service my area. They have no one else to call so deemed my freezer unrepairable and offered me a $1000 discount on a new one. It is just over 5 years old and they have no one to fix it so they want to charge me for a new one?

Microwave wave generator broke for no apparent reason after 3 years of moderate to low use. It cannot be fixed so the microwave unit is worthless now. According to Thermador there is no way to replace just the microwave. What?????? So they want me to spend another $6,500 to replace the whole unit????? Total BS. I will never buy another thing from Thermador even again. This is pure extortion.

We have purchased a house with 5-year old all Thermador top of the line appliances. The refrigerator had a chronic problem with the ice and water dispenser leaking and not working adequately on any level. I called Thermador, and they recommended their local factory certified technician. He has made one repair with no results. The second repair involved replacing the door on the dispensers, as well as the optical sensors, with no change in results. I called Thermador and received a rude and uncooperative attendant, who refused to transfer me to a supervisor or give me information as to how to contact the service manager. I say, if you are in the luxury item market, you need to have that level of customer service. I think either a class action suit or a social media storm should get Thermador’s attention. Also, remember to research a company service record before purchasing anything.

Our stove went hay wire after an electrical storm. The extra low burner continually clicks on and off very loudly unless the power is disconnected to the stove entirely. After waiting weeks for a repair, it seems the manufacturers used epoxy to cement the stove top shut so it can't be opened to repair. This stove cost about $7,000 three years ago and it looks like we have to replace it entirely!!!

I purchased a $1,700 Thermador Dishwasher and it has stopped working after 1 1/2 years. Labor rates quoted for repair is $99 for twenty minutes and $12.00 for each additional 12 minutes, basically $179 per hour. Also, I purchased a Thermador $6K range and have had to have service on it twice in 1 1/2 years. Thank goodness we purchased a five-year warranty. Never will I purchase another Thermador product.

Our brand-new freezer has been broken at least four or five times during the 1st 15 months! They have replaced the motherboard at least twice, and it is broken again. Since this is obviously a LEMON, I am asking for it to be replaced. I would NEVER, EVER buy another Thermador product! Try finding out about their company, president, etc. Virtually impossible... They don't want to be contacted by the public, probably because they have such bad reviews and ratings with the BBB. Do yourself a favor: don't buy THERMADOR!!!

My husband and I purchased a very expensive double wall oven, warming drawer and microwave/convection combo 2 years ago. We truly thought that for the extra money we would get a worry free appliance to last us several years. We were so wrong. It was problem after problem. Thermador customer service is rude and, frankly, couldn't care less. I even wrote to the CEO of Thermador, who also responded briefly, rudely and offered no solution, other than, "Oh well, you are past your 1-year warranty." The company I purchased the ovens from has offered to buy out our warranty, as they cannot find anyone to repair these so-called high-end ovens. But I am still stuck with a costly oven that does not work and is less than 5 years old. The old saying that you get what you pay for is not true. I should have stayed with the builder's cheap GE that was 15 years old and worked fine. What an expensive mistake!

Never ever buy Thermador appliances. I paid so much and in almost 8 months of usage, hood, oven, fridge all went wrong and all major parts had been replaced. No answer from the company.

Customer Service is just awful! We paid over $25,000 for new "high end" Thermador products for our new kitchen. It was the worst decision we have made in 25 years of marriage. Do not fall for the package deals where they give a free "this or that". Thermador is well aware that they will make tons of money with poor no customer service and overpriced service charges while you own their crap. They could give you the product for free and still make money! Unless you want your blood pressure to boil, avoid Thermador at all cost!

I purchased a very expensive microwave and trim kit as a part of my major kitchen remodel. It cost $929. All of the appliances were purchased from Thermador at a cost of $12,000. The microwave MBES was installed on 9/26/11, and it failed on 4/7/13, 18 months after. I contacted Thermador and was reminded that parts and labor were covered for one year, and the company representative was not interested in further discussion. So much for buying an expensive Thermador product.

Thermador 48" double oven ,4 burner, grill and griddle - We remodeled our kitchen in 2005, and I purchased what I thought was the best cooking appliance available. I was sadly mistaken. The small left side oven no longer works properly and can only be used as a warming drawer. The temperature will no longer go above 120 degrees. The part needed to repair this I am told is $900 plus labor. I doubt if I have used this oven more than 25 times since it was installed. I’m very dissatisfied since the oven we replaced (not Thermador) had worked perfectly since 1986.

The customer service representatives had very bad attitudes and tone. They don't help you choose the replacement parts for your Thermador product, but require you to state the part you need, so they can charge you a 25% restocking fee if the part is not right for your product. I'm currently in a dispute with them about this. One of their customer service reps was helpful and told me the correct part number. I told a subsequent rep that he did this so I shouldn't be charged the restocking fee because I didn't choose the part. They didn't believe me and said they would have to listen to a recording of the call. They will not help you select a part and are fighting very hard for this restocking fee. What has happened to customer service?

The third time the inside glass shattered inside the oven, they told me Thermador will be sending an engineer from the New Jersey area to come and see the problem with this door on this model. I am still waiting. It has been 4 years and I had to replace the door myself. However, the glass has cracked inside shortly after replacement and I continue to use it with broken glass. This unfortunately does not give an accurate oven temp because there is not a seal. So dissatisfied with Thermador for not backing their products. All I want is a new door oven that does not break at high temps.

I would suggest steering clear of Thermador. After multi-thousands for a simple gas cooktop, the wiring bundle required 3 visits by repair guys to get right and the burner tops are corroding and pitting even though an OCD wife keeps them spotless. The company spokesperson says that it's all cosmetic and will do nothing while KitchenAid is helpful and stands behind all the other products we have. Sadly, although they look good coming off the showroom floor, once you are out the door, they do not want anything to do with you. Thermador does not stand behind their products.

We purchased Thermador appliances in 2007 thinking we were getting top of the line units. Instead, we have had unbelievable problems with the electronic oven, model ME301/ES. Every time there is even a slight momentary pause in power, the control panel must be reset. This is a lengthy process calling for the month, day, year, time, etc. Often, the reset process does not work and the power supply breaker switch must be flipped and reactivated in order to reset the oven panel. There is also a message which travels across the electronic screen providing a number to call. When called, you reach a travel agency! We paid very high dollar for this unit and Thermador's response is totally inadequate. There is obviously something faulty with the design of this unit and it should be the response of the manufacturer to correct it! I'm very angry about this!

I have a Thermador double oven and warmer. In the past year, I have replaced the display, hinges, seal for over $1500. The oven display keeps losing the time. When my repair company, Complete Appliance, call customer service, they get no satisfactory answer as to why this is happening. They are frustrated and I am frustrated. I am building a new home and will not be using Thermador! If I were told from the beginning this cannot be fixed, I would have gotten a new oven. Instead I was told, "Just replace this and the problem would be fixed." Thermador does not care about their customers once their product has been purchased. Shame on Thermador!

I love this thing. I have read complaint after complaint on Thermador here. This is my second Thermador. Did I say I love this thing? I'm now shopping for replacement grates. This was bought via eBay from authorized supplier 4 states away. I got a great deal in 2005 (it is now 2013). It has been installed without any problems, I just simply cannot locate replacement grates. I will be happy to buy "pristine" ones from someone here.

I too have a Thermador hood range PSE36US which we purchased in 2005. I also spent an additional $650 for the powerful blower to go along with the hood. I bought this product, thinking I was making a permanent purchase to install into my custom kitchen. I was sadly wrong. The buttons quit working for the lights along with some of the speed buttons for the fan. Then the housing that contained the circuit board with the buttons broke. The local appliance parts store I use told me that Thermador was the absolute worst company for parts, and in many cases, he refuses to deal with them because of their customer service.

We have purchased a Thermador Professional gas range, electric wall oven and warming drawer. The range and wall oven have given us many issues, particularly the Professional gas range. Seems comical to us that it is referred to as a Professional Series. We very rarely use the range and yet it is the most likely to break down when we do utilize. We have had most (close to all) of the electronics replaced; the ignitors several times! We have just had service once again performed for a measly cost of just under $1,200 and after the first use, the range once again does not work! Oh yes, we were without the use of the product for approximately 1 1/2 months as we waited for parts! This is so ridiculous saying nothing of the fact that it is extremely expensive! We will never purchase Thermador again, never!

We had a Thermador double oven installed (built in) in 1999. We have had two major issues in that time. First was the control panel replacement - the electric panel needed to be switched out with a new one (2006). Now the convection feature for both ovens is not working (the bake, broil, self-clean are working properly - that's the good news!). So I called Customer Service and did you know the life of a Thermador oven is "roughly 13 years"? My message is, don't be fooled by Thermador!

Thermador - This double oven has been used about 400 times. The upper oven has been used once. The oven fan is so loud you have to talk loudly above it. Good luck in an open kitchen like I have. My 2 friends have this oven and don't have the noise. Thermador told me (under warranty) when they came out that it was just loud. Too bad. They didn't do a thing. I never would have bought the oven. The display light has gone out now. No problem, just the electronic display board. $500.00 to fix an oven I hate. $100 for Thermador to come out, but you get 18 minutes. Hurray. Then $120 an hour. The board is $350 to see the temperature in your oven. Completely ridiculous for a consumer to buy an oven and have these issues. I would do anything to have my quiet, KitchenAid convection oven back! Complete monopoly in Los Angeles. There are no authorized repair folks, just Thermador. "You are located on our turf, no other service options" is what I was told.

At what point do you help intervene to get Thermador to recall their piece of junk ovens? There are over 220 complaints on your website about the fact that the ovens overheat and shut off during cooking with the various error codes. I have had F24 and F25 consistently for the past 10 years with the display panel, 2 sets of hinges, and the broiler element all having been replaced by me. I would really like someone from Consumer Affairs to look into these Thermador touch panel ovens. Mine is the c302, for which I spent over $4000 on.

We purchased a Thermador built-in refrigerator in 2006. Last month it stopped working and we were told the heat exchange had given out. After waiting 3 weeks for parts from Thermador, the service man found while repairing it that water had gotten into the heat exchange. When he called Thermador and spoke with Bart, he was told the only thing to do was to attempt to blow the water out with nitrogen. When the repairman said this wouldn't work, he was told there was no other option. Since neither Thermador nor the repair service will guarantee this will work for longer than a year at most, there is no point in getting it repaired. Since Thermador will do nothing about it, I can only determine to never purchase another KitchenAid or Thermador product. And of course, to tell all my friends to avoid them as well.

My thermostat went out in my larger oven and I struggled to get it fixed as the self-cleaning feature was based on a mercury-based system and that was determined illegal prior to my range malfunction. So, no one initially wanted to help me in Customer Service. My original guy was super rude. My local contractor was frustrated as the parts sent were wrong two times.

Thermador Professional Pro-Guard Model PRL486EDG/02 - After reading many of the reviews on this website, it is fitting that we share our negative experience as well. Many of the issues posted by other owners are the same we have experienced - small oven explosion, XLO burners not working, replacement of both oven controls and most recently, ovens not operating. The stove is 5 years old and was purchased new. The first issues began shortly after moving in to our new home. The local authorized service representative really didn't know much about the equipment. We have since found a local repair rep who has tried to repair each issue and has gotten timely tech support but for the most part, it has been to replace a part. Currently, every feature is working; however, we do not recommend buying a Thermador product due to lack of meaningful warranty, customer support, and the cost of ownership. We will replace it rather than "invest" any more money in life support. Had we discovered this forum before we purchased the stove, we would have chosen another manufacturer.

Thermador Professional Range - This product came with the house I purchased. It is not self-cleaning. And the light bulb in the oven is almost impossible to change. No clocks or other desirable electronic features. All in all, I plan to get rid of this as soon as I can.

It’s a horrible oven and the worst customer service - poor controls, unreliable and poor response from customer service. The bottom line: no, I would not recommend this to a friend. This Thermador ME301E[S] wall oven is the bane of our lives. The interface panel had been replaced and still the oven did not work. The call to the Thermador supervisor took a week to get back to me. They would not take the $250.00 memory panel back even though that was not the cause of the self-clean operation as suggested by their authorized repair person. The oven would cease heating without notification on the display. Customer Service for Thermador is worse than anyone I have ever dealt with. The oven was serviced a number of times for other parts. Stay clear of their products, as they do not stand behind the appliance!

Class action lawsuit, baby! I've owned a dual heat convection range for 6 years. I've had the motherboard replaced twice. The convection motor would not stop running. It almost caused a fire. I’ve had both oven elements replaced. They are unreliable. The grill and griddle heat unevenly. The only item of this oven that has not been repaired is the burner. Enough of this **! How do you sue these crooks!? When I see their slick print ads I see red!

My Thermador dual-fuel range has never worked properly. The oven will not heat at the same time as the griddle, despite repeated service calls. For the second time, the oven will not heat above 200 degrees. Today, I was stood up by their authorized service dealer, Appliance Masters. I took off a half day of work but just received their message saying they can't come during that time.

We purchased this unit (Thermador Dual Fuel 30" Range - Model PD304BS/07) and twice now the control mechanism/thermostat had been replaced, and two air switches and fans also. Thermador takes no responsibility for repair or replacement. We have spent over $1,000 repairing the oven and currently it's not even working. Do not buy Thermador. They are terrible units with terrible customer service.

We bought a high-end double wall oven because my wife loves to bake. Within the first year, it started having problems and Thermador sent out multiple repairmen to fix it. All claimed it was fixed but the same problems returned. The door will not close and the motherboard is fried. This thing is a piece of garbage and any appliance store that sells it such as Spencers TV and Appliance should be questioned for having such garbage in their store.

We bought a very high end Thermador dishwasher, DWHD630GCM, about 20 months ago. Four weeks ago, its lower pan completely broke so we called their repair service. The repairman told us that it's not reparable, but Thermador should replace it because the hinge is not broken and hence the pan could not have been broken by us. We called Thermador to replace this dishwasher, but they flatly refused by saying that there is no manufacturing defect in this dishwasher. It is patently absurd that the bottom pan can break by abnormal use but the corresponding hinge on the door does not break.

36 inch dual fuel range & dish washer - We have had our Thermador for two years and the oven has been out of service for four months to date and it's out again! When we first tried to clean the oven, the heat burned up the circuit board. But that was not the first thing they tried and every part they need they have to order after a home visit, so the process took almost two months to resolve the first time. No oven for Thanksgiving and almost no oven for Christmas. Next time we cleaned the oven, poof, it's broken again. Now, the warranty is out of date but it is the same problem! Now we fight through another battle. The oven was again eventually fixed and survived several cleanings but once again the oven is kaput after an attempt to use the cleaning cycle. There is also the story about the issues with the Thermador dishwasher sometimes running and sometimes not. Less painful than the oven but not what you would expect from new top of the line appliances. Never buy a Thermador appliance! I am sure you will do much better with any other manufacturer.

I have owned a Thermador oven for 5 years that came new with our apartment. Since the beginning, the door looks like it doesn't close tightly. It turns out that when the oven heats up. The door opens up even more causing the light to come on, and the heat cooks the computer. We replaced one computer for $800 and then two years later, we made the connection that it was cooking its computer as it started to fail, so we replaced the hinges ($200). That was six months ago and the door is still slightly open and cooking its own computer. The repairman came three times and tweaked something but the door is still open.

We did a home remodel in 2005. I spent approximately $11,000 on my fancy Thermador range (I know, crazy, right?). Anyway, this was supposed to be my once in a lifetime dream kitchen. This range cost more than my first 3 cars put together! Long story short, in 7 years the oven has gone out 3 times and 2 burners once. The cost for these repairs? Over $3,000! The company has exactly zero interaction with customers once they've purchased, and absolutely zero accountability. I could cry knowing how much money I have wasted on this thing. I can't afford another stove. Can you imagine throwing out a range you have $14k invested in? We had a 4 hundred dollar oven that lasted the first 14 years of our marriage. We then sold it for $200! Thermador is the worst company I have ever dealt with in my entire life. They do not care about or stand behind anything they sell.

The double wall oven is 2 years old and very seldom used. When using the upper oven, the probe light is on. I could not set the temp of the oven as the probe was primary. We never used the probe in any cooking process. An authorized tech for Thermador came and narrowed down the problem to be the probe element of the motherboard needs to be replaced. The cost range is between $525-775 to repair both. Thermador's response, "It is not under warranty!" The tech made an interesting observation when he opened the oven door. "Is this a new oven or do you not use it much?" Never again will we purchase Thermador.

Thermador oven is a piece of ** - If you read all of the above complaints about Thermador, from the constant and costly repairs to the bad attitude of the representatives on the company's consumer-unfriendly phone line, then you will have the idea of what I've been through with this Thermador. I will tell anybody who asks and then some, not to buy a Thermador. Stay away from Thermador!

Do not buy Thermador cooktops. This company does not provide high-quality products. When their product fail to operate, it is the customer's problem. Their customer service personnel are awful and will say anything to the customer and make false statements to the customers. I will never buy this product again. I also plan to call, email, etc. and tell everyone I come in contact with not to buy this product.

I purchased a 30" Stainless Steel Thermador Range Hood HSB30BS in June of 2008. Within a year and a half and six months out of warranty, the buttons that control the fan and the light began to come off. They are push buttons and are configured in such a way that when you press one to change the fan speed, another will be pushed out and deactivated - similar to an old style car radio with mechanical buttons. The problem is that the sub-assembly that receives the metal buttons is a square plastic peg and the button itself on the inside is round. The proverbial square peg in a round hole. The plastic gets worn and the buttons shoot off when they are pushed. I asked for the repairman to leave the sub-assembly with me after the repair ($350.00) to see exactly what went wrong. The hood cost me $700.00 new. So now that it is broken again, it does not make sense making the same repair again with a poorly designed part.

We had our kitchen completely renovated in 2007. We installed a complete spectrum of Thermador products: Pro Grand Dual fuel range, dishwasher, refrigerator, microwave, warming drawer and wall oven. This week, we will have our eighth repair visit. The range (4x) has been worst but the MW and the refrigerator have also failed. The failures have been the same as the other ones listed below, including the side oven heating element "explosion". Do not buy Thermador. Interestingly, my detailed email complaint bounced back to me today as undeliverable, yet I got the regional manager's name and address on the Thermador website an hour earlier.

These Thermador dishwashers (Model No. DWHD630IFM) work great - very quiet and do the job to perfection.

We're on our second Thermador. The first one died several Thanksgivings ago, after several repairs in its first year. After much complaining to Thermador corporate, they agreed to sell us a new oven at a steep discount. I was sick of dealing with this thing, so I went for it. The discount was not steep enough, as now the new one isn't working either. The oven won't turn on. The fan comes on, we smell gas, but no heat (oh, and the light has been stuck on since a few weeks after purchase and the stove top burners have a habit of randomly firing the igniters, even when the stove is off). Absolute piece of crap! We were fooled by the neat looking "speedometer" thermometer, but you shouldn't be. These stoves suck, steer clear!

I was led into buying a complete Thermador kitchen when I remodeled. I got top of the line Thermador Freedom tower fridge/freezer at $6000, 40" double oven at $3000, stainless dishwasher, forget price, and a range top. The stove top is the only one still functioning after three years. Every other unit has failed multiple times, both in and out of warranty. None of the issues were ever addressed by Thermador. The oven was so broken I got a credit card refund after a long dispute over 18 months after the purchase date.

No replacement part available for a $1300.00 Thermador oven - The part of the thermostat on our oven that controls the self-cleaning mechanism is broken. There are no replacement parts available and was told there never would be. The stove is 10 years old. I cannot even get the company to tell me how to hand clean the oven so that I do not do damage to it. Customer service is non-existent at Thermador. We are stuck with an expensive 48" oven and hood that our kitchen was built around. I am sickened by Thermador's lack of customer service. I am desperate to find this part or have one made. Thermador would not help me with advice and will not return calls.