Thermador Reviews

I am writing to formally express my deep dissatisfaction with the customer service I received regarding my Thermador refrigerator/freezer—an appliance that cost nearly $10,000 and failed after only 2.5 years of normal use. What unfolded over the past five months has been extremely frustrating and unacceptable for a brand that promotes itself as a premium appliance manufacturer.

Just installed a suite of Thermador appliances: double oven, range top, professional hood insert, refrigerator and microwave drawer. I am so far disappointed with all. The double oven cooling fan is excessively loud and makes a high pitched noise that can be heard all over the house. The first time I turned it on I was on another floor in the house and thought there was an alarm going off. The fans turn on in both ovens even when only using one and the air coming out of them can be felt 6 feet away. In addition to the noise the fans heat up the kitchen to the point of needing to open the windows during the winter to cool the room down.

I have had an extremely disappointing experience with Thermador service and if I could give 0 stars I would. I began placing service calls on September 25, 2025 for my refrigerator, fully aware that it was out of warranty and prepared to pay for the repair. I was told a technician would arrive the following week with the necessary parts on hand. When the technician arrived on September 30, they said two parts needed to be ordered and could not repair anything that day. We paid for the service call, but 48 hours later, Thermador informed us they could not source the parts because their systems were down. The parts were eventually ordered days later—but never arrived. Out of frustration, we contacted Topline (the retailer), who sent their own technician and gave us a completely different diagnosis from what Thermador claimed.

Updated on 04/06/2026: Never received the call. Nothing. I contacted them months later, and after numerous back and forth, they said that they would just replace the unit for me. Okay, that's fair. Gave them my information (numerous times, I might add) and then they said that they will send a unit to the repair provider who will reach out to me. Multiple months later, still nothing. Am still working on getting my cap fixed. Almost a year now.

My stove oven stopped working after 2 yrs. Will cost 1/2 what I paid to fix. I paid over 8000. For me is not worth it as they don't guarantee the problem will be fixed or it not happen again. Researching found not the only one and they are not willing to work with me. Thermador customers have complained about a variety of issues, most notably extremely poor customer service with long hold times and unresolved repair problems. Other frequent complaints include appliance malfunctions, such as ovens not reaching temperature, refrigerators freezing up, and microwaves and dishwashers failing soon after purchase. Some customers also report that the quality of the appliances does not justify the high price, and others mention difficulties with the warranty process, such as parts being discontinued to avoid repairs.

I have a Thermador 60" gas range, it has to be at least as old as the refrigerator, which is an aluminum Sub Zero. Sub Zero switched to stainless steel in the mid 80's. So the range is from the 80's or maybe even the 70's. I never had a problem with it. It doesn't have all the bells and whistles the new ones do, besides the convection oven, but maybe that's a good thing. They just don't make them like they used to.

I purchased the 36” bottom freezer model at the end of 22’. Less than three years later I had to replace the lights in the drawer module, there are no self maintenance or repair guides, so it cost me $286.43 to have an appliance repair company replace them. I would NOT recommend Thermador for a built in refrigerator/freezer. I am dreading future repairs…

$17,000 gas range and only comes with a two-year warranty. My control board goes out and they don’t even have it available. So I basically have a useless piece of crap when I could’ve bought a $500 oven and it would work 10 times longer. Save your money and go with the product that actually has parts.

I spent over 20K on a Thermador setup in 2017 and the performance has been OK. Was it worth the $$ - absolutely not. I am now in the process of switching from propane to natural gas on my 48" range top. I contacted Thermador, and the technician informed me that I would have to look up all the parts needed (she gave me a list but stated that it was probably incomplete - she could not be sure) - that she was not capable because she felt she missed something and I had to have my mechanical contractor review the shop drawings. I am shocked at the lack of professionalism and knowledge with this company. Bottom line: do not buy Thermador.

If I could give less than 1 star I would. Thermador Customer Service is appalling. We purchased an entire suite of Thermador/Bosch appliances for a new home build. The first oven did not work - it came with a broken fan. Then the motherboard went - that was year 1. The giant refrigerator - kept freezing the cooling system and icing the fan. We had technicians out 4 times to repair and thaw the refrigerator. Then we went through the replacement process when the closed refrigeration system failed completely. That took months of back and forth service and finally replacement.

Terrible Product and terrible customer service. 3rd time part has been replaced. The most recent part lasted 9 months. We asked them to replace the part (with a 1 year warranty) and they said the best they could do is give us 20% off the part and we have to pay an authorized repair person to install the part. NEVER dealing with Thermador again.

DO NOT BUY THERMADOR. We spent nearly $20k on a full appliance package and 3 years later we do not have working stove and our Fridge is so loud due to fan/frosting issues. It will cost us nearly $300 to have a tech just assess the issue and the products are no longer under warranty. We have a 20 year old fridge in our garage that functions better than this. Unacceptable quality/life expectancy for how expensive these products are!!

I purchased their Thermador range in November 2019. By January of 2020 the bottom of the range began to pit and peel. Customer service kept telling me it was rust and not covered under warranty without even looking at the damage! This year I contacted them again, (been doing over the years) to resolve this matter and to send someone out to see that it is in fact a manufactured defect. They sent Mr Appliance in March. Didn’t hear back and followed up in June and July. Both times they said they will accelerate the case. Still didn’t hear back. Called today and Thermador wants a more recent assessment even though Mr Appliance’s came out in March. So, now I am waiting to have Mr Appliance to come out again to assess.

We bought pretty everything from Thermador, oven set (steam and convectional), range top, vent, column fridges and dishwasher. In the 2nd year of use, the steam oven starts to leak water through cabinet to my wood floor. It's very hard to find any technical support from them, and the quality is surprisingly low.

1 star due to very poor customer service when it came to them scheduling a service call. The service call was for a faulty board in an in-wall coffee maker. The tech came, fixed the problem by changing the board, but upon putting the system back together, could not get the drain that was working before to work. He told me that someone from customer service will call to set an appointment, no one did for a month. Then when I called to follow up, they gave me an appointment 2 months out, because the part was on back order.

We bought all new Thermador appliances for a kitchen remodel about 2 months ago (June 2025). They cost us nearly $20,000 for a new dishwasher, cooktop, and wall oven unit. We had some problems with the initial installation, and contacted Thermador for help. The Thermador technician was extremely rude and not interested in helping us at all. We finally had another company resolve the installation problems.

I purchased a Thermador range and dishwasher just over a year ago, expecting premium performance from a premium brand. Instead, I’ve been stuck in an endless cycle of frustration, repairs, and wasted time. The Range: The control panel repeatedly turns itself on and off, sometimes mid-use. It takes far longer than it should to reach temperature — if it even reaches it at all. These issues have been going on for a full year, with no permanent fix despite service calls.

Our less than 3 year old Thermador refrigerator has been broken for 6 weeks. Two service visits with a minimum wait time of two weeks. More parts on order. More than three weeks to get a new fan motor. Completely inept service company. Will never buy another Thermador product.

When we re-modeled our kitchen, we splurged on a "professional-style" Thermador range (specific model: Thermador Pro-Harm 30" Gas Range). It looks great, but cooks like a furnace with no brakes! Specifically, the oven initially spikes the temperature in the pre-heat cycle, often almost 100-degrees. Set it to 350°F, and you’ll get something like 435°F. After about 30 minutes, it settles somewhat — but the temperature continues to fluctuate, generally running 25–35 degrees too hot.

I purchased a Thermador "Professional Series" 36" cooktop in around 2016. The griddle has the teflon worn away or cooked off....Probably should have complained about that....Too many pancakes for kids made apparently. Well, now moving out, and figured the griddle top would be a very standard, and in demand product. WRONG. Don't have, don't know when (or if, probably) they will get them. My Freezer debacle 2 years ago was far worse and cost me $5000. Will NEVER purchase this brand again.

We have a 48 in range with double oven. The oven is electric, it take a really long time to reach baking temperature and we have frequent errors in the screen panel, so unhappy with this appliance, you should not have to be a genius to turn it on or troubleshoot issues. Not user friendly at all. The price and advertising does not match the product. I really wanted to like it, good looks but poor performance, very unhappy

If I can give zero stars, I would I have been without a freezer for months now. They keep sending a repair guy who does not even diagnose the correct reason. My freezer is broken.. I had this appliance only six years and my refrigerator and my freezer both stopped working. They don’t prioritize you at all, even if they the Repair was unsuccessful. These appliances are garbage and I’m going to start a lawsuit on how poorly I was treated and how expensive these appliances are.

We bought a brand new refrigerator. 6 months later the refrigerator and water dispenser no longer works. Called for service and given an appointment for 2 weeks from first reporting. We will see if they can repair it on site when they come. Very disappointing

When we were building our house, we purchased all Thermador appliances. They look nice, but we have had multiple issues with most of the items we purchased. We have only had the units 4 years, and during that time we have had 2 ovens go out, a microwave, wine fridge and food warmer have issues. Customer service is very poor. We have gone back and forth with them trying to get our wine cooler repaired/replaced. They finally agreed to replace it, and the unit they brought had stripped screws so that we could not put our custom cabinet doors on it. Thermador only had one approved dealer that could do the repairs, and they did not accept their invoice because the company didn’t have a letterhead. The company so far has been unhelpful with getting the door fixed right. Would never buy this brand again. If you are wanting a high end appliance, I would say spend a little extra for the Sub Zero or Wolf brand.

I love my new Thermador refrigerator, but their customer service is terrible. Despite claiming 7 AM-10 PM EST hours, you can never get through—the system always says they're closed. Their website looks like it hasn't been updated since COVID, and the chatbots are useless. All I needed was to find out which water filter to buy, but it's impossible to get help. Great appliance, but be prepared for zero customer support when you need it.

Thermador has the worst service. DO NOT BUY. Purchased the high end PRD364WDGC 36-INCH DUAL-FUEL PRO. GRAND® RANGE WITH GRIDDLE. The oven $15,000 has NEVER worked. I was patient and went through the process of service calls (takes a month), ordering part (a few weeks), coming back to install the new parts (a month), nothing worked. At this point the service person recommended replacing. Sent in the report and since then, have heard, 'we appreciate your patience" "we are truly sorry for the ongoing delay" "Your case is still under review"....

I bought a Freedom cooktop. It works ok but the advanced features like temp sensor & app DO NOT WORK. Additionally, their customer service hasn't answered after 15 minutes of hold time. Only buy if you want to advertise you like waste money.

I do NOT recommend Thermador. We remodeled our kitchen 6 years ago and bought a very expensive oven and range and microwave. After the first year the motherboards on the ovens had malfunctioned and had to be replaced. Luckily they were under warranty but that’s not what you expect when you purchase a luxury brand appliance. Both ovens have never maintained proper cooking temperatures and have been challenging because of that. Yesterday I turned on my range and it registered the temperature then never heated up….so here comes another expense and I’m dreading what the service technician is going to find this time.. Yet again the range has a malfunction.

AVOID THIS BRAND! We replaced multiple appliances and all of them have issues. The "stainless steel" oven racks literally show rust after only a couple weeks of use, when the only exposure to water was the initial wash that they recommend. Unbelievable. 42" French Door Refrigerator has a serious design defect which causes ice to get pushed behind drawer, where it's impossible to remove and it prevents the drawer from closing! I will pursue a complete refund replacement of these appliances, as the quality is horrible and we are only a couple weeks in.

DO NOT BUY! I purchased this refrigerator with the expectation of premium quality and reliability. Unfortunately, the appliance has experienced significant issues, including not cooling (internal temperature was over 80 degrees), despite being less than 4 years old. Even more frustrating is the repeated failure of your customer service department to resolve the problem in a timely or effective manner. I have contacted your team on multiple occasions, and while I was promised a resolution, the issue remains unresolved. I have experienced long wait times, missed service appointments, and a general lack of accountability and follow-through. We continue to wait, over 2 months for a resolution, but customer service is unhelpful, uninformed and incompetent.