Thermador Reviews

Terrible Product and terrible customer service. 3rd time part has been replaced. The most recent part lasted 9 months. We asked them to replace the part (with a 1 year warranty) and they said the best they could do is give us 20% off the part and we have to pay an authorized repair person to install the part. NEVER dealing with Thermador again.

DO NOT BUY THERMADOR. We spent nearly $20k on a full appliance package and 3 years later we do not have working stove and our Fridge is so loud due to fan/frosting issues. It will cost us nearly $300 to have a tech just assess the issue and the products are no longer under warranty. We have a 20 year old fridge in our garage that functions better than this. Unacceptable quality/life expectancy for how expensive these products are!!

I purchased their Thermador range in November 2019. By January of 2020 the bottom of the range began to pit and peel. Customer service kept telling me it was rust and not covered under warranty without even looking at the damage! This year I contacted them again, (been doing over the years) to resolve this matter and to send someone out to see that it is in fact a manufactured defect. They sent Mr Appliance in March. Didn’t hear back and followed up in June and July. Both times they said they will accelerate the case. Still didn’t hear back. Called today and Thermador wants a more recent assessment even though Mr Appliance’s came out in March. So, now I am waiting to have Mr Appliance to come out again to assess.

We bought pretty everything from Thermador, oven set (steam and convectional), range top, vent, column fridges and dishwasher. In the 2nd year of use, the steam oven starts to leak water through cabinet to my wood floor. It's very hard to find any technical support from them, and the quality is surprisingly low.

1 star due to very poor customer service when it came to them scheduling a service call. The service call was for a faulty board in an in-wall coffee maker. The tech came, fixed the problem by changing the board, but upon putting the system back together, could not get the drain that was working before to work. He told me that someone from customer service will call to set an appointment, no one did for a month. Then when I called to follow up, they gave me an appointment 2 months out, because the part was on back order.

We bought all new Thermador appliances for a kitchen remodel about 2 months ago (June 2025). They cost us nearly $20,000 for a new dishwasher, cooktop, and wall oven unit. We had some problems with the initial installation, and contacted Thermador for help. The Thermador technician was extremely rude and not interested in helping us at all. We finally had another company resolve the installation problems.

I purchased a Thermador range and dishwasher just over a year ago, expecting premium performance from a premium brand. Instead, I’ve been stuck in an endless cycle of frustration, repairs, and wasted time. The Range: The control panel repeatedly turns itself on and off, sometimes mid-use. It takes far longer than it should to reach temperature — if it even reaches it at all. These issues have been going on for a full year, with no permanent fix despite service calls.

Our less than 3 year old Thermador refrigerator has been broken for 6 weeks. Two service visits with a minimum wait time of two weeks. More parts on order. More than three weeks to get a new fan motor. Completely inept service company. Will never buy another Thermador product.

When we re-modeled our kitchen, we splurged on a "professional-style" Thermador range (specific model: Thermador Pro-Harm 30" Gas Range). It looks great, but cooks like a furnace with no brakes! Specifically, the oven initially spikes the temperature in the pre-heat cycle, often almost 100-degrees. Set it to 350°F, and you’ll get something like 435°F. After about 30 minutes, it settles somewhat — but the temperature continues to fluctuate, generally running 25–35 degrees too hot.

I purchased a Thermador "Professional Series" 36" cooktop in around 2016. The griddle has the teflon worn away or cooked off....Probably should have complained about that....Too many pancakes for kids made apparently. Well, now moving out, and figured the griddle top would be a very standard, and in demand product. WRONG. Don't have, don't know when (or if, probably) they will get them. My Freezer debacle 2 years ago was far worse and cost me $5000. Will NEVER purchase this brand again.

We have a 48 in range with double oven. The oven is electric, it take a really long time to reach baking temperature and we have frequent errors in the screen panel, so unhappy with this appliance, you should not have to be a genius to turn it on or troubleshoot issues. Not user friendly at all. The price and advertising does not match the product. I really wanted to like it, good looks but poor performance, very unhappy

If I can give zero stars, I would I have been without a freezer for months now. They keep sending a repair guy who does not even diagnose the correct reason. My freezer is broken.. I had this appliance only six years and my refrigerator and my freezer both stopped working. They don’t prioritize you at all, even if they the Repair was unsuccessful. These appliances are garbage and I’m going to start a lawsuit on how poorly I was treated and how expensive these appliances are.

We bought a brand new refrigerator. 6 months later the refrigerator and water dispenser no longer works. Called for service and given an appointment for 2 weeks from first reporting. We will see if they can repair it on site when they come. Very disappointing

When we were building our house, we purchased all Thermador appliances. They look nice, but we have had multiple issues with most of the items we purchased. We have only had the units 4 years, and during that time we have had 2 ovens go out, a microwave, wine fridge and food warmer have issues. Customer service is very poor. We have gone back and forth with them trying to get our wine cooler repaired/replaced. They finally agreed to replace it, and the unit they brought had stripped screws so that we could not put our custom cabinet doors on it. Thermador only had one approved dealer that could do the repairs, and they did not accept their invoice because the company didn’t have a letterhead. The company so far has been unhelpful with getting the door fixed right. Would never buy this brand again. If you are wanting a high end appliance, I would say spend a little extra for the Sub Zero or Wolf brand.

I love my new Thermador refrigerator, but their customer service is terrible. Despite claiming 7 AM-10 PM EST hours, you can never get through—the system always says they're closed. Their website looks like it hasn't been updated since COVID, and the chatbots are useless. All I needed was to find out which water filter to buy, but it's impossible to get help. Great appliance, but be prepared for zero customer support when you need it.

Thermador has the worst service. DO NOT BUY. Purchased the high end PRD364WDGC 36-INCH DUAL-FUEL PRO. GRAND® RANGE WITH GRIDDLE. The oven $15,000 has NEVER worked. I was patient and went through the process of service calls (takes a month), ordering part (a few weeks), coming back to install the new parts (a month), nothing worked. At this point the service person recommended replacing. Sent in the report and since then, have heard, 'we appreciate your patience" "we are truly sorry for the ongoing delay" "Your case is still under review"....

I bought a Freedom cooktop. It works ok but the advanced features like temp sensor & app DO NOT WORK. Additionally, their customer service hasn't answered after 15 minutes of hold time. Only buy if you want to advertise you like waste money.

I do NOT recommend Thermador. We remodeled our kitchen 6 years ago and bought a very expensive oven and range and microwave. After the first year the motherboards on the ovens had malfunctioned and had to be replaced. Luckily they were under warranty but that’s not what you expect when you purchase a luxury brand appliance. Both ovens have never maintained proper cooking temperatures and have been challenging because of that. Yesterday I turned on my range and it registered the temperature then never heated up….so here comes another expense and I’m dreading what the service technician is going to find this time.. Yet again the range has a malfunction.

AVOID THIS BRAND! We replaced multiple appliances and all of them have issues. The "stainless steel" oven racks literally show rust after only a couple weeks of use, when the only exposure to water was the initial wash that they recommend. Unbelievable. 42" French Door Refrigerator has a serious design defect which causes ice to get pushed behind drawer, where it's impossible to remove and it prevents the drawer from closing! I will pursue a complete refund replacement of these appliances, as the quality is horrible and we are only a couple weeks in.

DO NOT BUY! I purchased this refrigerator with the expectation of premium quality and reliability. Unfortunately, the appliance has experienced significant issues, including not cooling (internal temperature was over 80 degrees), despite being less than 4 years old. Even more frustrating is the repeated failure of your customer service department to resolve the problem in a timely or effective manner. I have contacted your team on multiple occasions, and while I was promised a resolution, the issue remains unresolved. I have experienced long wait times, missed service appointments, and a general lack of accountability and follow-through. We continue to wait, over 2 months for a resolution, but customer service is unhelpful, uninformed and incompetent.

I purchased an entire kitchen -- refrigerator drawer had a problem and top of it was cracked inside. They ordered replacement part, but that took two trips because wrong part was sent. Also, upon delivered the freezer drawer didn't close right so the installation people put pressure on it to make it work and instead it doesn't close flush (which kind of takes away from the look, even though it might be I'm the only one to notice). The stainless on their products is not great. The inside of the refrigerator almost looks like there are rust spots trying to come through. The stainless on the hood was marred when we opened the box, and didn't polish out.

Proceed with caution on purchasing from this brand. We’ve been trying to get support for a Thermador refrigerator that failed after minimal use—going on two months now with no resolution. Multiple inquiries have been ignored, and we’re left with an expensive appliance that doesn’t work and zero accountability from your team. This level of customer service is unacceptable.

Shortly after my Thermador range’s warranty expired, the spindle/thermostat broke for the electric griddle. I was able to purchase the replacement part directly from Thermador’s website, but when I requested the technical documentation needed to perform the repair, they refused. Despite owning the appliance outright, I was told I didn’t have the right to repair it because I don’t live in California, Oregon, or Minnesota—states with specific right-to-repair laws.

I bought a complete Thermador package for a kitchen renovation. Spent over $25k. I can’t even bring water to a boil on the gas burners. Oven fan made horrible fan noise from day that it was new. I have taken 8-9 days off work to have repair company try and fix these appliances and 5 months in still not working. This is the worst thing I have ever spent money on. Should have stayed with Home Depot appliances. Way cheaper and way more reliable. I can’t even believe this company is still in business! Run fast and far away from thermador!

Do not, I repeat DO NOT waste the space or your hard earned money on the coffee maker. My experience, SO FAR: 1. Backorder for several months. 2. Installers didn't know how to install and had the tubes set up like a Rollercoaster...didn't drain. 3. 2nd set comes out. Says it's installed right and must be a faulty machine. 4. Scheduled appt for 3 wks out. Night before, tech calls in sick. Only ONE TECH IN WEST PALM BEACH 5. We had to take it out for a cabinet repair. Put it back in ourselves and it started draining. So I canceled the appt. 6. Machine suddenly couldn't fill water. Descaled and cleaned, that is annoying as all heck and you have to spend a very long time emptying the tray over and over and over and over and over and over and over again. For it to still not fill water. 8. And why did I have to empty over and over if the drain started working? Because it stopped working.

Wish I could give -10. Only 6 years old, paid a lot of $$$$. Have replace ignitor on one of the 6 burners 3 times and the ignitor just went out again on oven so will be the 4th one. Wish I could replace but cost a lot. Company won't help at all when all went wrong after 2 years. Thank God I have my $89 Tappan that is 35 years old downstairs.

I would rather give them no stars!!! My range that I have not had for a year has had SO MANY PROBLEMS!!! I spent $6000 on a piece of junk that Thermador will not replace!!! SHAME ON YOU THERMADOR!!!!

I purchase four Thermador products. A microwave, warming tray, stove top, and hood. The installation of the Warming tray and microwave was terrible and done by Pacific Sales. Then trying to get a Thermador representative who actually cares or wants to do their job is horrible. I've been given an 8 hr window to wait around for a Thermador service tech to come out and try to fix out Warming tray. It's brand new. I told the tech would call the night before with a shorter appointment window. No one called. I phoned Thermador the morning of who just gave me the run around with no resolution. For what I paid, this IS the WORST customer service I've ever received. There is NO support for their products. I DON'T RECOMMEND THIS MFG.

BUYER BEWARE! I would not recommend purchasing a Thermador stove. It was probably the worst decision I have made They are not well made and break very easily. Not worth the money plus the additional 1k you will need to purchase additional warranty/ service contract. Save your money and purchase another brand.

I would be VERY cautious if you are considering buying any Thermador appliances – caveat emptor! We have outfitted our house with a Thermador steamer, oven, microwave, fridge/freezer. The units are a little over 5 years old. To date we have had to replace the microwave, the freezer went completely dead for over a month, and now the steamer needs to have the front control panel replaced! Compounding the problem: when we called Thermador to get a technician or assistant we were greeted with “we do not have any technicians in your area”. Great... take our money but don’t service (or offer alternatives) for your faulty products! We paid a considerable amount of money on our Thermador appliances expecting a quality, long-lasting product. If you are considering this brand as an option, I would warn you to consider other options.