Thermador Reviews

We moved into our current house in winter of '04. It had a newly installed Thermador oven. After two years of trouble free usage, we started getting an F34 error. At the time, it wasn't too bad: if we restarted the oven (pushed the bake button and the temp) it would start up. After about a year of this, it started getting worse. Even multiple restarts would still lead to the F34 error. In the past two months, it reached a point where the oven would not run. The F34 error became a permanent part of the oven (this was three days before Thanksgiving, nice timing).

Our dual fuel Thermador oven which has never worked properly in 3 years caught on fire on Sunday in our kitchen. After 5 motherboards and NO response from Thermador.

We also purchased a nightmare Thermador range from American. Initially we spent 5 months waiting for a range on back order thru American that ended up not even being the range we wanted. Then after getting the correct range, there were additional cost. We had to pay the difference from the incorrect model. Finally in December of 2002, the range was installed. It worked for 3 months. When I contacted American, they would not even talk to me about it and referred me to Thermador for any warranty. The computer board was replaced which had to be ordered from Canada. That took 3 months (June 2003). Then in November 2003, the computer board went again (Out of warranty).

We aso purchased a lemon. 10 service calls in 4 plus years. What happened to the good appliances we used to buy. Our Thermador oven is a lemon like all the other complaints. Some one should step in and correct all these defects.

Our Thermador triple oven(micro, warming drawer)was delivered 9/07 and installed 12/07 for our kitchen remodel. One year and 8 months later the oven has failed. Thermador tells us they no longer manufacture the relay board that is apparently the problem. We are stuck with an appliance that our kitchen cabinet was fitted for. Did I mention the MSRP of $3999? Thermador will not help us since the product is out of warranty- a whopping one year. Beware of this company. Once they get your $4000 they could care less about you. And, yes, it is a noisy unit with the fan blowing at all times during baking...had to get used to that.

We bought a Thermador 36 range in Feb 07. It was placed in an unoccupied house until May 08 (Note: warranty expired before first use!) Now, after about three months of use, the 2nd of three door glass panels has shattered. That would be the one in the middle, not the outer or inner glass. This happened early one morning (actually woke me up, I thought someone had broken a window) when the range was not in use.

I had three appliances (approx cost $8,500) delivered either damaged or non operative. The Pro Hood was repaired, but the freezer and refrig Thermador Freedom Columns (two separate units) and the The only support was to refer me to warranty repair. Given that these are built (add'l required special install cost for warranty - $500 not disclosed at time of purchase) in appliances, I was not able to return them to the store. It is now three weeks and the store tells me that warranty repair through a 3rd party is the only solution even though the refrig failed upon start up and the freezer was, per the service tech, built wrong. Parts are on back order with repeated delays. I only get excuses that this problem never happened before. Loss of food $100 +/-, required to dine out every night (family of 4)($30 +/- ea night - 3 weeks so far).

We purchased a thermador gas oven/range that was installed in September 2007. In December 2007, we began having trouble with the oven working properly. Thermador has been useless in getting this repaired.

I have a two oven setup model C302 installed in 2002. I had a computer failure within 3 years where the oven completely shut down. The part was about $400 to repair. Additionally, the oven door hinges were replaced. One year warranty, although standard, is just not enough since hardly anything breaks in a year!

In '01 we purchased the top of the line Thermador double oven and cook top. Almost immediately the ignitors began giving us problems. Had them replaced, of course, after the warranty. Since then we've replaced, perhaps, four and the service man said These are a joke. They get brittle and break. Thermador changed the design, but that doesn't help you. But the worst is yet to come. The bottom oven began giving a code f64? Some code. We shut it down and try again and it would work. Finally, it would not work at all.

Looks like I have to get in line to complain about my thermador built in oven display failure!! The phone rep first said it was due to a power surge - finally after many questions that it just fialed. And of course was only warrantied for one year. Cost for part $247 + shipping if we do it ourselves or 400+ if we take it to TUCSON repair facility - probably 600 if they come to the house. This is of course our last Thermador

we bought a very expensive double oven less than six months ago. Five service visits, two board replacements later we are still having problems. Thermadors responses have been awful. The service reps rude. Never again will we even look at a Thermador product

In 2002 we purchased a Thermador double oven for our vacation home, so we have probably used the oven a total of 100 times maybe as this is not our primary residence. In 06 it started heating very slowly and now the display went dim and finally out. Come on Thermador, 5 years for this electronic control to go out on all of these ovens is obviously a factory defect in design. Now my Bosch dishwasher quit pumping water same vintage and use as the ovens. Bosch better wake up to these quality issues on these high end appliances. I am building a new house and will stay a long ways away from any Bosch / Thermador products.

Thermador Dual fuel Model#PD364GEBS/04 has multiple incidents. Most serious was a shorted wire from the fan from the covection oven position that caught fire and did not trip breakers. Now oven does not come to temperature, runs 125 degrees of or more. Four visits and now we need new control board. This is their Professional series and we paid upwards of $4,000 and don't feel we have received any value for our investment.

Top of the line microwave Model MBBS - burned out and melted and shorted the cavity - cannot be repaired. $ years old and out of warranty(how convenient) Repair technician said he has had many of the same problems with the MBBS - in fact, Thermidor had to change features of the model - to replace microwave and trim kit is $1000.00. Contacted Thermidor - no help offered - waiting for a supervisor to call back.

Top of the line microwave Model MBBS - burned out and melted and shorted the cavity - cannot be repaired. $ years old and out of warranty(how convenient) Repair technician said he has had many of the same problems with the MBBS - in fact, Thermidor had to change features of the model - to replace microwave and trim kit is $1000.00. Contacted Thermidor - no help offered - waiting for a supervisor to call back.

Built-In Oven Model SMW272 in service about 4 years. Failures include display panel and heating element twice. Seems like obvious design deficiencies. The first failure I talked them into covering a heating element ($40.) but refused to cover the repair expense which was about $400. Subsiquent failures have been my cost totally. Very poor experience with product support and quality of very expensive appliances. Don't make the same mistake I did.

The Thermodor Oven SC301TS was installed in our model home in 2001 but was not used until we moved in in 2004. The display control module failed within a year. Thermodor refused to warrenty it as it was over a year old even though it had in been used in the builders model home until we moved in. They did replace one under warrenty in our immediate neighbors home under similar circumstances. I have just learned that three other neighbors with the same oven , but installed more recently have the same problem.

After purchasing a Thermadore Freedom Collection freezer column and a regrigerator column I found the appliance specifications to be lacking and inconsistent, their customer service people to be incompetent, the information given to be incorrect and the response I got to my letter of complaint to be totally without comprehension of the problems. But most ourageous was the fact that after purchasing these two units for an amount in excess of $7,000 I was told that only a Thermadore trained technician could install the custom panel doors, even though I ordered plain, stainless steel doors. There is no scuch thing as a plain stainless steel door. Thermadore's reasoning is that this arrangement gives the purchaser maximum flexibility for customization. I didn't want any customization and ultimately found out that these were the only doors available so in addition to purchasing these already expensive units, I also have to pay an additional $400 per unit to have the doors installed.

1000 additional out of pocket expense to repair a 5 year old device touted as the top of the line when I purchased it. No response from Thermador.

I haven't had a working oven for about a month. I've missed work 3 half days waiting for the repairman.

Please add my name to Thermador complaints. We have had display board changed once and it's broken again. We thought we were buying up, what a mistake. Is anyone going to take action about these problems?

Thermador Oven Model#GSC30CV-B, Display Board went out. The service tech guy said, The part is no longer available. So now what?

We called Thermador to start a service repair for our ventilation unit and our double oven. The double oven needed a part replaced to fix the digital display. So a new appointment was made for when the oven could be fixed when the part was in. On the date of the appointment, I had to be at my parents house for an emergency and missed the service technician by 30mins. Surprisingly, they came at the beginning of the time slow and bailed when I wasn't there. So, the appointment was rescheduled again and this was the start of my frustration.

I purchased Thermador double oven in February 2004, installed Sept. 2004. In January of this year, 2008, the easy lift bake element was sparking and it had holes in it everywhere. We had to replace it. The element never did glow red all over, just partially got hot. Then in March 2008, the convection fan exploded and cannot use my oven until the part comes. I am almost afraid to use it after this, because I don't know what will start sparking next!

I tried to use my oven and the temperature will not go up. I went to the website and unfortunately came to find out that other customers were having the same issue. I called the manufacture but no one ever picked up the line. I sent an email and a representative just gave me the authorized repair dealer's number. I called them and explained the issue and the lady stated that yes they were in fact getting a lot of calls about the same thing. She stated to call thermador directly. I tried again and no one ever picked up. If this is a regular issue with their products why haven't there been a recall on these products?

In September, 2002 we purchased a Thermador Built-In Oven/Microwave combination, Model SM272-ZS. We have had four service calls since then. The display showing the temperature/time went out exactly a year ago. Thermador paid for the part, but we had 2 service calls from the repairman. This week, one year later, the circuit board went out. The customer service line is almost impossible to get through on, so I e-mailed customer service, and Stan told me that since they were so lenient to replace the display unit, they decline any further concessions on this service repair. This was after I told them we had a lemon and would never buy another Thermador product. From reading other complaints, I see that this is a common problem with the circuit boards and the replacement part is about $400. I am not a happy customer! We paid about $2700 for this unit and expected great things from a high end appliance. It's a major disappointment.

Purchased a Thermador Range model #PRG364GDUS from appliance Giant of Clifton Park NY 12065 on March 20,2002 For a price of over $5,000.00. This unit has never operated right since day one and the Appliance Giant service Dept. Of Latham NY (which isn't even a certified Thermador repair outfit) has been to my house numerous times with differrent issues of repair. When I called Thermador to tell them it takes forty five minutes for my oven to reach 350 degrees they told me it is a normal time due to a commercial oven. The list goes on and now we only have two burners workinf for the past five months. Since then we've had The Appliance Man of Colonie(a certified Thermador repair company) out to our house five times finally telling us the unit is unrepairable.What about my $5,000.00 lemon Can you PLEASE advise me and alert other consumers about this inferior product and company now owned by Bosch. I'm totally disgusted with Thermador and how they won't even respond to a phone call,E-Mail or letters.

The broiler on our Thermador oven/range has never worked properly. We have had it repaired four times and now the authorized repair shop has said he cannot fix the problem. The gas explodes when the broiler is turned off.

My oven as well as several in my neighborhood, all purchased in 2001, have had the display go out. Thermador says it is not a warranty issue, and yet it is a common complaint on this board, and in my neighborhood where the builder installed all Thermador appliances. I might add that the mother board on my Thermador dishwasher has has been replaced twice in 3 years. I will never own another Thermador product.

I installed Thermador 30 Dual Fuel Pro Grand (model # PRD304EG). The range top worked, but NONE of the oven functions worked from day one. I called for service, and the technician came out and said that the unit has a faulty mother board. Two weeks later a new mother board has been installed and it is finally working. The technician advised me that I make sure power never goes out to the range, and if I need to turn power off to the house (which happens quite a bit when you are remodeling) that I leave power on to the range, or unplug the range from the wall. Otherwise the motherboard will probably fry again.

The wood panel front gets water damaged.

We purchased two electric and gas combination ranges, we have the elements and the wirring go on these ovens once every month this is due to faulty workmanship, we have had two high end electrical firms out to inspect our electrical service and hook up both agree there is no problem we paid upteen thousands for these two units, the problem is dangerous last month the one stove just shut down, power and all in the middle of cooking dinner, again we called the electrcian and everything is fine breakers are on ect.theses units need to be swithched out before we burn down.

We purchased a double oven, model SC302,from local dealer, Pete Moore Appliances Inc. The purchase date was 01/29/2004. It was stored at the dealers until we completed our residence and installed in late 2005. We did not have use of the unit during Christmas season,for about two weeks, of that year. Since that time we have missed many days of use, Thanksgiving of 2006 being one.

This is the worse range oven ever. i purchased in 1996 and throughout the 9 years i've had it, it has never worked properly. the grills chipped when hot, the broiler doesn't work, the igniters failed constantly, the steel plating on door comes apart when the oven is on, the stove fails to ignite when baking for over 1 hour, the oven light switch failed twice, after repair of the broiler still does not work. this is by far the worse investment ever. for 3000 dollars, you'd think a quality product should be delivered. customer service puts you on hold for eternity (probably dealing with large complaints like mine).

Our Thermador oven has broken 5 times now, and the company has terrible service. Don't even think about buying a thermador product! The gas valves quit working completely, and have always leaked gas into our house, very unsafe. we have complained numerous times, and it does no good. This was the biggest waste of money in our remodel, they are unsafe and need constant repairs. our bill is over $1000 to keep it running. Every 6 months another valve fails. We will have it removed and sold as junk (not safe to resell)

I own a thermador oven model number SMW 272YP that had a display burn out. After contacting the company I was told that the display was not under warranty. I proceeded to pay thermador to replace the part and was told by the technician that this is a common part that is burning out. I also went into my local store and was told that the display was burning out on most theramdor units. I then proceeded to recall theramdor and ask why this part was not warrantied and was told that the unit was 5 years old. I asked what percentage of these units had burnt out and was told that is none of my business. My point is that if these displays are burning out that fast there must be some type of defect.

I wish I had read reviews for this range before purchasing. I have had problems with oven since it was installed in April,2005. Oven goes on or not, I never know. it seems after reading reviews I have a motherboard problem. Of course it's not on warrantey now. Expensive investment for unreliable product. I don't know how they stay in business.

We purchased a Thermador 36 range, Model PG364GEBS, serial # 3950500836, for $7,043.87 on 10-10-2005. On 10-13-2005 the oven stopped working and was fixed under warranty. On 01-24-2006 the oven stopped working again and was fixed on warranty. On 10-17-2006 the oven stopped working again. I was told that the warrenty was over and I complained about the two other breakdowns; they fixed it as a courtesy. I was told that there would be no other repairs on warranty.

We purchased a Thermador Wall Oven for our new house built in 2001. Since then the oven has been down three times. The first time was just before Thanksgiving in 2002. Some part went out in the Mother Board. In 2004 the oven went out again so they came out and replaced the same part as in 2002. Now in 2006, just before Thanksgiving, the oven again broke down and yesterday they reported the Mother Board needs to be replaced and they tell me it will take two to three months to get the new part.

We bought a Thermador Kitchen Range there and was assured that it was covered under Mfg. Warranty. The unit was deemed defective by their Authorized Service and we were told the unit had to be replaced. Fiberglass is blowing into the oven onto any food cooked in it, so we can't use it. Thermador told us that IT'S NOT A HEALTH ISSUE and refused to replace it. What are we to do? Whatever happened to the UNIFORM COMMERCIAL CODE?

Have had our 30 Thermador gas range for 12 months. Has broken twice- and still is not fixed since the second time it started having problems 3 months ago. Repair people have been out 3 times- to no avail- as they have not been able to fix it. During this time our warranty has run out. Not only will Thermador NOT return our calls, but they will not consent to extending our warranty or taking the oven back.

On or about February 21, 2005, my glass top Thermador cooktop shattered and literally exploded in my wife's face as she was cooking. The opposite side of the cooktop from where she was cooking is the side that exploded. Glass went everywhere; in her face; in her hair, in her mouth, injuring her and causing her severe emotional distress. I contacted Thermador Customer Service, and emailed pictures of the defective product. The customer service rep. later called me back to inform me that Thermador would replace the unit and provided me with a dealer to contact who would order the replacement.

Double Oven - Model No. SC302TW Serial No. 99010124 - Large, sharp splinters are chipping off of the interior oven doors and cavity, heat diffuser has disintgrated, self-cleaning latch is not working propertly.

We purchased a Thermador Professional oven and range one year ago. This appliance has never worked properly and we have had it serviced several times. I contacted Thermador directly because I wanted a representative from their company to come out and see that the product we purchased was not manufactured correctly. The person I spoke with at Thermador would not do this and didn't stand behind the product at all. The only thing they were willing to do was to send out a service company. I felt they should have been willing to come out and see the faulty appliance for themselves and then decide. We spend several thousand dollars for this appliance, and I will never buy any product made by thermador again.

First Thermador oven lasted 13 yrs and then melted while in self cleaning mode because a fan failed. Second Thermador oven is now 3 yrs. old and has been a problem almost since it was installed 3 yrs ago. It has had 3 computer control brains and it keeps failing. My service people will not install another brain since they feel the oven has some basic flaw and needs to be replaced. The service records are available at Mullets Appliances in Sarasota. I have written to the CEO of Thermador and have been ignored. This oven is in excess of 4000.00.