Thermador Reviews

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About Thermador

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Thermador has produced kitchen appliances since 1916, with a focus on incorporating professional-grade features into home kitchens. The company offers built-in ovens, cooktops, refrigerators and dishwashers designed for residential use.

Pros
  • High-quality cooking performance
  • User-friendly features and controls
Cons
  • High maintenance costs
  • Poor customer service experience

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Thermador Reviews

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    Price

    Reviewed May 15, 2026

    Absolutely terrible. A 5 year old refrigerator has a bad evaporator which costs $180 but Thermador stopped making it and told me I had to buy a new $10,000 refrigerator. Stay away from this brand.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 13, 2026

    Absolutely incompetent customer service and warranty support. I bought an entire Thermador kitchen for a new house build - the hood had a bad motherboard out of the box. It's been almost a year and we still don't have it fixed. Three times they have scheduled an appointment to install the new board and did not show up and did not call. They didn't actually have the part and just didn't bother to communicate. They set a 4 hour arrival window and claim the technician will call to give a tighter window either the night before or morning of the visit. The technician has never called and I had my builder builder waiting each time.

    I have Wolf and Subzero in my other house and it is vastly superior in design, performance and service. I would never buy Thermador again. There are several oddities in the appliances like the speed oven won't display time, you have to start it with at least 4 selections before the microwave works, compressor is on the bottom of the 48-inch refrigerator so the top shelves are nearly out of reach for a 6ft man. Thermador is not high quality and they are incompetent and have no regard for their customer. Terrible experience.

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      Customer Service

      Reviewed May 4, 2026

      Extremely disgusted with the customer service experience. I wish I knew this before we bought an entire range of Thermador appliances.

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      Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceRates

      Reviewed May 1, 2026

      We purchased a Thermador built-in refrigerator (Model: T36BT925NS/25) expecting premium performance and support consistent with the brand’s reputation. Within approximately two years, the internal lighting system failed completely—something that should not happen in a high-end appliance at this price point. The real issue, however, is Thermador’s handling of the situation. Despite purchasing an extended warranty specifically to avoid out-of-pocket repairs, we spent over two weeks being passed back and forth between Thermador and the warranty provider. Each side deferred responsibility, and we were ultimately told the repair falls into a “gap” between the manufacturer warranty and the extended warranty.

      This is not a customer misunderstanding—it is a structural failure in Thermador’s warranty ecosystem. Customers are sold “peace of mind,” but when a real issue occurs, the system allows both the manufacturer and the warranty provider to avoid coverage. For a premium brand under BSH Home Appliances, this is unacceptable. A lighting failure this early raises concerns about build quality, but the complete lack of accountability is far more concerning. At this price level, customers should not be navigating loopholes between corporate entities just to get a basic repair addressed.

      Bottom line: You can pay for a premium Thermador appliance and an extended warranty—and still be left paying out of pocket due to how their coverage is structured. I strongly caution prospective buyers: do not assume that extended warranty coverage with Thermador will actually protect you. Based on this experience, it clearly does not. Thermador needs to take responsibility for how its warranty partnerships function in practice—not just how they are marketed.

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      Reviewed April 8, 2026

      Purchased two wine beverage refrigerators for the bar, a 30" column freezer, 30" column refrigerator, wall oven, wall built-in MWO, gas (propane) six-burner cooktop and dishwasher. HATE the MWO!! It takes multiple clicks just to heat something for 30 seconds. You have to turn it on.. listen to music chimes, press multiple selections to just get 30 seconds. Then it starts chiming and chimes continually until you open the door.

      Lastly the first wine/bev under counter bar refrigerator the door wouldn't close/seal properly so had to get a new door. Now one of the two refrigerators completely died... no power. Had to remove all the wine and place into our refrigerator in a drawer and on the lower shelf. It's been two weeks and today we'll see what they say. From the reviews I've read I have very low expectations of service from Thermador. Missing my GE Monogram big time!!!! Even worse is the gas cooktop. There is no low/simmer setting. The smaller burners, the flames go up the sides of small sauce pans??? I cannot simmer sauce (my husband is Italian and we make a lot of sauce) and forget simmering rice. On the very lowest setting rice burns.

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      Customer ServiceSales & MarketingPunctuality & SpeedStaffFollow-Through

      Reviewed March 30, 2026

      We just received and installed our Thermador appliance package which includes 42CD refrigerator, build-in 30" micro, 30" oven. 36" cooktop and 24" DW. Pros: The built-ins were correctly spec and fit perfect. The DW is quiet and seems to clean well, the cooktop functions as advertised and works well. Cons: The Ref makes a magnetic vibration sound every minute or so and the (small ice) compartment overfills and ice get stuck behind the drawer. You can take the drawer out however you will need to use a screw driver to do it. The Oven immediately had issues with the internal connection which required a service call, then immediately after it started functioning we used the self-clean option to burn out excess oils and agents. This became a issue 2 hours into the cleaning with a shutdown and an error code displayed.

      The store said we should not have used the self-clean option as it overheated and fried the cooling fan circuit.?? Waiting for the fan part and repair. The Microwave likes to announce its use. When you start it jingles and when select a setting it jingles and when it's done it will jingle until you shut it off. Overall, we couldn't be more disappointed with the quality and should have dug deeper into the reviews to make a better decision.

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      Customer ServicePriceMaintenance

      Reviewed March 21, 2026

      I purchased a Thermador package, including all the high end luxury appliance including, refrigerator, oven, oven vent fan and microwave when we remodeled our kitchen 4 years ago. The refrigerator's light in the freezer section burned out after 2 1/2 years and I was told it was out of warranty. We had replaced our Samsung refrigerator, which we now have in our garage and it is 12 years old and nothing has ever broken on it. The cost for someone to come out was $400 plus the part, ridiculous. Half of our stove stopped working and I was told it needs 2 boards, which amounts to around $1000. Very poor customer service and for appliances that cost so much, I am not very impressed with the product. I will never buy another Thermador product, very disappointed with the product and with their customer service.

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      Customer ServicePunctuality & Speed

      Reviewed March 20, 2026

      Thermador customer service and management are worse anything I have ever seen. They do not back up their warranty and very slow in responding. I bought 4 major appliances from them, problems with these people got so bad and did not know how to rectify the issues that they had had to buy back all 4 appliances and opted another brand. Thanks god! Save yourself lots of headaches and never ever consider this brand at all.

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      Customer ServiceCoveragePriceMaintenanceResolution

      Reviewed March 18, 2026

      We purchased our Thermador appliance package in 2022 for our new construction home. Our appliances are a bit over 3 years old now. Our dishwasher quit cleaning properly, the dishwasher pods no longer dissolve. We have currently spent over $400 in service fees and parts and it has not fixed the issue. We are trying to decide if it’s worth continuing to add more parts and labor or just throwing away the dishwasher and getting a different brand (it’s not covered by a warranty after 2 years). Now our oven has quit working too! Again, no coverage for service. I cannot say enough that this is a bad product and after dealing with poor customer service I would never buy another Thermador product again. When you spend this much for a product it should function well for 10 years or more. I am very disappointed.

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      CoverageTechMaintenanceStaff

      Reviewed March 11, 2026

      I purchased a Thermador package, including all the high end luxury appliance including, refrigerator, oven, oven vent fan and microwave when we remodeled our kitchen last January 2025. I have had nothing but problems with everything. They do not replace it. They just sent maintenance out. They have probably had maintenance to my house 12 times now. The icemaker has broken twice now on my counter depth refrigerator.

      The vents on the oven range are supposed to come off very easily to clean for maintenance to prevent fire. I have anxiety every time trying to get them in and out because the motor hangs too low to where you cannot get them back in after cleaning. My oven has had multiple repairs because it does not heat up to the proper temperature so it makes it very hard to bake anything. Instead of just replacing it. They have sent out repair service services to replace to tons of parts on it multiple occasions.

      I will never buy any thermador appliances again. I definitely will not recommend them to anybody. The microwave does work, but it makes the loudest alarm that sounds like an alarm clock when your food is finished so you literally have to run over to open it or it will drive you crazy. I’m so sad that I have had to deal with this after having such old appliances for long, And investing in what I thought was going to be amazing. I wish I would have gone with the wolf brand.

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      Thermador Company Information

      Company Name:
      Thermador
      Website:
      www.thermador.com