Thermador Reviews

Absolutely terrible. A 5 year old refrigerator has a bad evaporator which costs $180 but Thermador stopped making it and told me I had to buy a new $10,000 refrigerator. Stay away from this brand.

Absolutely incompetent customer service and warranty support. I bought an entire Thermador kitchen for a new house build - the hood had a bad motherboard out of the box. It's been almost a year and we still don't have it fixed. Three times they have scheduled an appointment to install the new board and did not show up and did not call. They didn't actually have the part and just didn't bother to communicate. They set a 4 hour arrival window and claim the technician will call to give a tighter window either the night before or morning of the visit. The technician has never called and I had my builder builder waiting each time.

Extremely disgusted with the customer service experience. I wish I knew this before we bought an entire range of Thermador appliances.

We purchased a Thermador built-in refrigerator (Model: T36BT925NS/25) expecting premium performance and support consistent with the brand’s reputation. Within approximately two years, the internal lighting system failed completely—something that should not happen in a high-end appliance at this price point. The real issue, however, is Thermador’s handling of the situation. Despite purchasing an extended warranty specifically to avoid out-of-pocket repairs, we spent over two weeks being passed back and forth between Thermador and the warranty provider. Each side deferred responsibility, and we were ultimately told the repair falls into a “gap” between the manufacturer warranty and the extended warranty.

Purchased two wine beverage refrigerators for the bar, a 30" column freezer, 30" column refrigerator, wall oven, wall built-in MWO, gas (propane) six-burner cooktop and dishwasher. HATE the MWO!! It takes multiple clicks just to heat something for 30 seconds. You have to turn it on.. listen to music chimes, press multiple selections to just get 30 seconds. Then it starts chiming and chimes continually until you open the door.

We just received and installed our Thermador appliance package which includes 42CD refrigerator, build-in 30" micro, 30" oven. 36" cooktop and 24" DW. Pros: The built-ins were correctly spec and fit perfect. The DW is quiet and seems to clean well, the cooktop functions as advertised and works well. Cons: The Ref makes a magnetic vibration sound every minute or so and the (small ice) compartment overfills and ice get stuck behind the drawer. You can take the drawer out however you will need to use a screw driver to do it. The Oven immediately had issues with the internal connection which required a service call, then immediately after it started functioning we used the self-clean option to burn out excess oils and agents. This became a issue 2 hours into the cleaning with a shutdown and an error code displayed.

I purchased a Thermador package, including all the high end luxury appliance including, refrigerator, oven, oven vent fan and microwave when we remodeled our kitchen 4 years ago. The refrigerator's light in the freezer section burned out after 2 1/2 years and I was told it was out of warranty. We had replaced our Samsung refrigerator, which we now have in our garage and it is 12 years old and nothing has ever broken on it. The cost for someone to come out was $400 plus the part, ridiculous. Half of our stove stopped working and I was told it needs 2 boards, which amounts to around $1000. Very poor customer service and for appliances that cost so much, I am not very impressed with the product. I will never buy another Thermador product, very disappointed with the product and with their customer service.

Thermador customer service and management are worse anything I have ever seen. They do not back up their warranty and very slow in responding. I bought 4 major appliances from them, problems with these people got so bad and did not know how to rectify the issues that they had had to buy back all 4 appliances and opted another brand. Thanks god! Save yourself lots of headaches and never ever consider this brand at all.

We purchased our Thermador appliance package in 2022 for our new construction home. Our appliances are a bit over 3 years old now. Our dishwasher quit cleaning properly, the dishwasher pods no longer dissolve. We have currently spent over $400 in service fees and parts and it has not fixed the issue. We are trying to decide if it’s worth continuing to add more parts and labor or just throwing away the dishwasher and getting a different brand (it’s not covered by a warranty after 2 years). Now our oven has quit working too! Again, no coverage for service. I cannot say enough that this is a bad product and after dealing with poor customer service I would never buy another Thermador product again. When you spend this much for a product it should function well for 10 years or more. I am very disappointed.

I purchased a Thermador package, including all the high end luxury appliance including, refrigerator, oven, oven vent fan and microwave when we remodeled our kitchen last January 2025. I have had nothing but problems with everything. They do not replace it. They just sent maintenance out. They have probably had maintenance to my house 12 times now. The icemaker has broken twice now on my counter depth refrigerator.