Thermador Reviews

My double oven has not worked for 3 months. 2 authorized companies have been here 2x each and cannot fix. TC with customer service said repairmen need to talk to techs. Their tech office has been closed both times repairmen tried to call. I DO NOT recommend Thermador. The $13,000. frig has design flaws too… Icemaker freezes over and cannot get to water filter.

From the beginning, the two left-side extra-low (XLO) burners were problematic, requiring replacement of the burner control rheostats. Later, the spark control module failed and had to be replaced. All of those repairs were out of warranty. Just four years after the spark control module replacement, spark control module failed again. This time, I was told the spark module and both burner rheostats needed to be replaced, bringing the repair estimate to more than $900.

Buy anything but a Thermador. The customer service/repair teams are not acting in good faith and have no intention of fixing your appliance. They are trying to soak you for as much money as they can and have no intention of fixing anything. $800 and 3 visits over a month of waiting and they never even addressed their own initial diagnosis of the problem. But if I want I can pay them to come out again.

A salesman convinced me to buy all Thermador. Biggest mistake. The washing machine and dishwasher don't clean anything. Fridge/Freezer needs constant maintenance. Customer Service is a joke. Reps seem like they can barely hold a pen. Charge $195 just to "knock on the door," and then the next available service appointment is three months out. And then THAT one wasn't available. Don't waste your time or money.

We just bought a Thermador fridge 6 months ago. Within month 1 we had leaks, and in month 6 the whole fridge started flickering then it shut down. Second time all my food went bad and it’s so frustrating that they take 3 weeks to repair it. 2 issues in 6 months and they won’t extend my warranty or replace the fridge. I never write reviews but thermador is the worst. My $1000 fridge lasted 10 years with no issues and this junk broke twice in 6 months.

Updated on 07/14/2026: After calling numerous times, getting an appointment, waiting for a part to come in, part came in & they rescheduled my appointment the day of my repair to another random day over a week later, I called in to verify & get the date changed in which I was told I would receive a call for the next day, never received a call & fridge is still not fixed. I will never buy Thermador again-it was a HUGE mistake that I am sharing with everyone. We have the range, microwave, dishwasher, and fridge-and every single one has had repairs. Our range actually had to be replaced & that was a fight too. It’s a horrible company. RUN. Next time we’ll go with Wolf & subzero, as Thermador is terrible.

They charged me for a visit even though nothing was repaired and my oven had no actual problem. A lot of the appointment time was wasted due to the technician struggling with company systems and technical issues, yet I was still billed for it. The dishwasher issue was barely addressed, but extra charges kept appearing. I was told there would not be additional fees, then received another bill afterward. Overall, the experience felt more focused on billing than customer service.

Absolutely terrible. A 5 year old refrigerator has a bad evaporator which costs $180 but Thermador stopped making it and told me I had to buy a new $10,000 refrigerator. Stay away from this brand.

Absolutely incompetent customer service and warranty support. I bought an entire Thermador kitchen for a new house build - the hood had a bad motherboard out of the box. It's been almost a year and we still don't have it fixed. Three times they have scheduled an appointment to install the new board and did not show up and did not call. They didn't actually have the part and just didn't bother to communicate. They set a 4 hour arrival window and claim the technician will call to give a tighter window either the night before or morning of the visit. The technician has never called and I had my builder builder waiting each time.

Extremely disgusted with the customer service experience. I wish I knew this before we bought an entire range of Thermador appliances.

We purchased a Thermador built-in refrigerator (Model: T36BT925NS/25) expecting premium performance and support consistent with the brand’s reputation. Within approximately two years, the internal lighting system failed completely—something that should not happen in a high-end appliance at this price point. The real issue, however, is Thermador’s handling of the situation. Despite purchasing an extended warranty specifically to avoid out-of-pocket repairs, we spent over two weeks being passed back and forth between Thermador and the warranty provider. Each side deferred responsibility, and we were ultimately told the repair falls into a “gap” between the manufacturer warranty and the extended warranty.

Purchased two wine beverage refrigerators for the bar, a 30" column freezer, 30" column refrigerator, wall oven, wall built-in MWO, gas (propane) six-burner cooktop and dishwasher. HATE the MWO!! It takes multiple clicks just to heat something for 30 seconds. You have to turn it on.. listen to music chimes, press multiple selections to just get 30 seconds. Then it starts chiming and chimes continually until you open the door.

We just received and installed our Thermador appliance package which includes 42CD refrigerator, build-in 30" micro, 30" oven. 36" cooktop and 24" DW. Pros: The built-ins were correctly spec and fit perfect. The DW is quiet and seems to clean well, the cooktop functions as advertised and works well. Cons: The Ref makes a magnetic vibration sound every minute or so and the (small ice) compartment overfills and ice get stuck behind the drawer. You can take the drawer out however you will need to use a screw driver to do it. The Oven immediately had issues with the internal connection which required a service call, then immediately after it started functioning we used the self-clean option to burn out excess oils and agents. This became a issue 2 hours into the cleaning with a shutdown and an error code displayed.

I purchased a Thermador package, including all the high end luxury appliance including, refrigerator, oven, oven vent fan and microwave when we remodeled our kitchen 4 years ago. The refrigerator's light in the freezer section burned out after 2 1/2 years and I was told it was out of warranty. We had replaced our Samsung refrigerator, which we now have in our garage and it is 12 years old and nothing has ever broken on it. The cost for someone to come out was $400 plus the part, ridiculous. Half of our stove stopped working and I was told it needs 2 boards, which amounts to around $1000. Very poor customer service and for appliances that cost so much, I am not very impressed with the product. I will never buy another Thermador product, very disappointed with the product and with their customer service.

Thermador customer service and management are worse anything I have ever seen. They do not back up their warranty and very slow in responding. I bought 4 major appliances from them, problems with these people got so bad and did not know how to rectify the issues that they had had to buy back all 4 appliances and opted another brand. Thanks god! Save yourself lots of headaches and never ever consider this brand at all.

We purchased our Thermador appliance package in 2022 for our new construction home. Our appliances are a bit over 3 years old now. Our dishwasher quit cleaning properly, the dishwasher pods no longer dissolve. We have currently spent over $400 in service fees and parts and it has not fixed the issue. We are trying to decide if it’s worth continuing to add more parts and labor or just throwing away the dishwasher and getting a different brand (it’s not covered by a warranty after 2 years). Now our oven has quit working too! Again, no coverage for service. I cannot say enough that this is a bad product and after dealing with poor customer service I would never buy another Thermador product again. When you spend this much for a product it should function well for 10 years or more. I am very disappointed.

I purchased a Thermador package, including all the high end luxury appliance including, refrigerator, oven, oven vent fan and microwave when we remodeled our kitchen last January 2025. I have had nothing but problems with everything. They do not replace it. They just sent maintenance out. They have probably had maintenance to my house 12 times now. The icemaker has broken twice now on my counter depth refrigerator.

Bad quality, and bad service too, our oven did not work, it takes 3 months to get it fixed, and then after one month it did not work again, take another one month to get an appointment for service, and I am not sure how long it can be fixed, maybe another 3 months, can you image live without an oven for almost half a year?

This is a review of the Model PRG366WH/02 6 burner stove/oven. This oven comes with a computer module. I have had the oven for 6 years and the computer modules have burned out twice. Do not buy an oven with a computer screen, or a computer module. I have spent $2300 replacing the screen twice and the computer module once. Unless you absolutely need the internet connected stove, skip the computerized version. Get yourself a simple gas stove with manual valves/knobs and no computer module.

High price that doesn’t deliver. Cost for manufacturing repair is outrageously expensive. We paid thousands of dollars for a refrigerator that only lasted 10 years.

Don't buy a 36" pro hood insert. The control panel is invisible unless you use a flashlight to see it. Also the lights are not bright enough to illuminate the back burners not the back wall under the hood. And Thermador could care less. This is a simple fix with brighter LED bulbs and a backlit control panel. Thermador responds to this with generic form letters. Zero customer service!

This is the first review I have ever written about any product or service. I felt compelled to do so in order to save others from making such an expensive mistake. Simply put, don't purchase Thermador appliances! I thought I was buying high-end appliances but they are substandard at best. The microwave and oven windows have become cloudy. Moisture has seeped through the double glass windows and they cannot be cleaned. I've own many microwaves and ovens from cheaper brands and this never happened. The down-draft itself had to be replaced 4 times while under warranty because of manufacturing defects.

Purchased a 25K suite of Thermador appliances through Home Depot Design Center in 2021. In the first year, the double wall steam oven had to be replaced (it would randomly shut down). Thankfully it was under warranty and they did replace it after 5 service calls not being able to fix it. Now, the microwave drawer is out. Wont heat. I'm told it needs a new magnetron which is a $900 repair. We're out of warranty but I'm told this is a part that should last much longer esp considering this is a $2,400 appliance that’s only 5 years old. Needless to say, I don’t recommend this brand unless you are willing to shell out lots of $ on extended warranties.

I have purchased a Thermador induction stove range, dishwasher, 2 refrigerator drawers, a full size refrigerator, a microwave and a wine cooler and every single appliance is designed poorly. There is no attention paid to the lighting element and its design. There is no way to see if the item is visibly on or off and everything about. I cannot believe I trusted this brand. I have had it less than 6 months and feel ready to change it but it was so expensive. The design is SUBSTANDARD. I highly DON’T recommend this appliance brand.

This is a review of the Thermador t48bt110ns/10 side-by-side refrigerator/freezer: Do not buy this appliance. I purchased this refrigerator brand new in November 2025. The icemaker did not work when it was installed. I told the store and thermador immediately. Thermador sent their technician to my house but the tech was unable to fix the problem. He came 4 different times over the next 6 weeks, and replaced 3 different parts to try to fix the icemaker. But it is still broken. The freezer will not produce ice. It's now late January 2026 but thermador has not approved replacing their brand new product. So I have a new fridge/freezer that won't make ice. Please do not buy this fridge. Buy a different brand. The hassle with the manufacturer is not worth the money.

I would never buy another Thermador. We bought a range and vent/hood. The lighting module went out on the hood. After 8 months of looking for the part or a replacement we discover it is no longer available. I contacted Thermador for help, no reply. Now we have to buy a new hood and believe me it will not be a Thermador. I know regarding the range this was our fault for not looking in more detail but I wasn't until we installed the stove, months later, that there is no self-cleaning oven. We just assumed and by that time it was too late to replace it. Again I would never buy a Thermador again.

Poor customer service. It takes weeks to get a technician, who then orders parts and sets a repair date in yet a couple more weeks later. When the appliance works, they're great. In the first two years, the $18k stove had two repair calls, the dishwasher, only one. Bosch is the same company.

Thermador represents itself as a high-quality, luxury brand, and it’s not, and their customer service is terrible! I paid $179 for their technician to come out and $125 for his time on the phone to discuss repair options with his manager and the manufacturer, only to be told that they couldn’t repair it. I purchased a Thermador stove and range hood blower for $ 8,300 in July 2016, drawn to its reputation as a respected, high-quality brand.

Purchased a Thermador fridge (15K), 36 in range (6K), dishwasher (3K) and speed oven (3K) in Jan 2024. Since then, every single appliance has needed service. Fridge needed a new control panel (fridge would turn off randomly), range wasn’t heating right, dishwasher display screen broke, and now on Christmas Eve, the speed oven won’t heat. If I could go back, I would have never purchased this garbage!!!

Purchased a full suite of Thermador appliances for our new home, and the combo electric oven/microwave/warmer failed three months out of warranty. Reached out to Thermador and they had me provide a slew of documents before telling me to go away. Poor quality, poor service, plus they don't seem to care about their customers. If you are looking to purchase their appliances, I suggest you do not.

I am writing to formally express my deep dissatisfaction with the customer service I received regarding my Thermador refrigerator/freezer—an appliance that cost nearly $10,000 and failed after only 2.5 years of normal use. What unfolded over the past five months has been extremely frustrating and unacceptable for a brand that promotes itself as a premium appliance manufacturer.

Just installed a suite of Thermador appliances: double oven, range top, professional hood insert, refrigerator and microwave drawer. I am so far disappointed with all. The double oven cooling fan is excessively loud and makes a high pitched noise that can be heard all over the house. The first time I turned it on I was on another floor in the house and thought there was an alarm going off. The fans turn on in both ovens even when only using one and the air coming out of them can be felt 6 feet away. In addition to the noise the fans heat up the kitchen to the point of needing to open the windows during the winter to cool the room down.

I have had an extremely disappointing experience with Thermador service and if I could give 0 stars I would. I began placing service calls on September 25, 2025 for my refrigerator, fully aware that it was out of warranty and prepared to pay for the repair. I was told a technician would arrive the following week with the necessary parts on hand. When the technician arrived on September 30, they said two parts needed to be ordered and could not repair anything that day. We paid for the service call, but 48 hours later, Thermador informed us they could not source the parts because their systems were down. The parts were eventually ordered days later—but never arrived. Out of frustration, we contacted Topline (the retailer), who sent their own technician and gave us a completely different diagnosis from what Thermador claimed.

Updated on 04/06/2026: Never received the call. Nothing. I contacted them months later, and after numerous back and forth, they said that they would just replace the unit for me. Okay, that's fair. Gave them my information (numerous times, I might add) and then they said that they will send a unit to the repair provider who will reach out to me. Multiple months later, still nothing. Am still working on getting my cap fixed. Almost a year now.

My stove oven stopped working after 2 yrs. Will cost 1/2 what I paid to fix. I paid over 8000. For me is not worth it as they don't guarantee the problem will be fixed or it not happen again. Researching found not the only one and they are not willing to work with me. Thermador customers have complained about a variety of issues, most notably extremely poor customer service with long hold times and unresolved repair problems. Other frequent complaints include appliance malfunctions, such as ovens not reaching temperature, refrigerators freezing up, and microwaves and dishwashers failing soon after purchase. Some customers also report that the quality of the appliances does not justify the high price, and others mention difficulties with the warranty process, such as parts being discontinued to avoid repairs.

I have a Thermador 60" gas range, it has to be at least as old as the refrigerator, which is an aluminum Sub Zero. Sub Zero switched to stainless steel in the mid 80's. So the range is from the 80's or maybe even the 70's. I never had a problem with it. It doesn't have all the bells and whistles the new ones do, besides the convection oven, but maybe that's a good thing. They just don't make them like they used to.

I purchased the 36” bottom freezer model at the end of 22’. Less than three years later I had to replace the lights in the drawer module, there are no self maintenance or repair guides, so it cost me $286.43 to have an appliance repair company replace them. I would NOT recommend Thermador for a built in refrigerator/freezer. I am dreading future repairs…

$17,000 gas range and only comes with a two-year warranty. My control board goes out and they don’t even have it available. So I basically have a useless piece of crap when I could’ve bought a $500 oven and it would work 10 times longer. Save your money and go with the product that actually has parts.

I spent over 20K on a Thermador setup in 2017 and the performance has been OK. Was it worth the $$ - absolutely not. I am now in the process of switching from propane to natural gas on my 48" range top. I contacted Thermador, and the technician informed me that I would have to look up all the parts needed (she gave me a list but stated that it was probably incomplete - she could not be sure) - that she was not capable because she felt she missed something and I had to have my mechanical contractor review the shop drawings. I am shocked at the lack of professionalism and knowledge with this company. Bottom line: do not buy Thermador.

If I could give less than 1 star I would. Thermador Customer Service is appalling. We purchased an entire suite of Thermador/Bosch appliances for a new home build. The first oven did not work - it came with a broken fan. Then the motherboard went - that was year 1. The giant refrigerator - kept freezing the cooling system and icing the fan. We had technicians out 4 times to repair and thaw the refrigerator. Then we went through the replacement process when the closed refrigeration system failed completely. That took months of back and forth service and finally replacement.