Thermador

When the star cover of the range is left imperceptibly displaced, flames shoot out the sides causing potential fire/burn risk to adjacent objects or even cabinetry. When the cover is noticeably dislodged the flame won't light at all but rather just click. This happened with my range and the cabinet was significantly burned and might have set off a disastrous fire had the stove not been immediately turned off.

I have been waiting over a year for a plumbed coffee machine. Every time my builder and I have checked on delivery we get excuses, continual push back dates of arrival times. No communication from Thermador at all! How much money does one have to spend to get quality service and care? Called again today and got passed off again. Unacceptable for the cost of the machine.

It's truly impressive how deplorable Thermador service is. My gas oven manual explicitly says I need to contact them to get the bulb information so I can perform the "self-repair" needed to replace the oven lightbulb. When I called they tell me they don't sell this / provide this and they can only sell me the entire lamp insert part (meaning which of course I'll need an authorized repair person to install).

Bad quality and design. Horrible sound. You can not turn it off. Does not stay in stand by regime. Display turning off and you don't see the clock. Low power for performance, it takes long time to heat food up. Impossible to clean because back wall is not reachable due to door design. If you consider to new appliances with the same brand DO NOT BUY THERMADOR!!!

We got a new double steam oven in 2021 which worked well, until the electronics went bad. The oven is now largely unusable. We are within the 2 year warranty, and so we called a certified Thermador repair person. He came out, diagnosed the problem, and then ordered the parts. Two months later - nothing. He has contacted them multiple times and we still don't have a working oven, about three months after it failed. I consider this to be an absurdly bad level of customer service, and I would caution people against buying from Thermador based on this experience.

I bought a Thermador range a year ago. The oven has been broken for a month. It was supposed to be fixed today, now I find out that the technician won't be here for another week. I only learned this because I rang up to find out where he was. Terrible customer service. If you think that just because you are buying an expensive product you will get good service, you are wrong.

If I could give Thermador a zero I would. We are on our 3rd wine fridge in less than 5 years. The coolant system continues to break, and since there is a 5 year warranty we have to deal with them to get a replacement every time it breaks-which is about every year to year and a half. It takes them MONTHS-literally-to get me another one. Now our built in coffee machine has been broken since September and I am still waiting on a solution. They gave me a prorate offer for a new one, finally called to get my cc info and told me they have ZERO STOCK of this product and ZERO IDEA of when they will. I have a hole in my cabinet for this very specific size, so I am trying to deal with them. For appliances of this caliber and price, I would highly advise against this company!

We just purchased a 30" gas range from Thermador. The manual enclosed...has nothing to do with 30" range...applies to bigger stoves...therefore...almost all of the info it covers does not pertain to 30" range. The range does not have a screen...so no timer. In order to know when your oven is ready...there are 2 tiny blue lights near that dial...1 for preheat...1 for over. When the preheat light goes out..oven is ready.

We purchased our oven in 2019, but it was installed in mid-2020 due to COVID renovation delays. The $6k oven never really worked as we had hoped--it would just randomly stop working, but we could turn everything off, then restart it, usually, to get it going again. Until this past August when it stopped working completely. And the nightmare began: 6 weeks was the soonest we could schedule the first Thermador technician; He swapped out two control boards, which did the trick, for a week. Again, 6 weeks was the soonest the second technician could be scheduled. He arrived, found that he didn't have the part and would have to order it, again, 6 weeks is the soonest the 3rd technician can be scheduled. The saga continues. #thermadorlemon

Thermador Dishwasher DWHD650WFP/15. The load of the plates deflects the bottom rack, and as a result, the wheels of the bottom rack fall off the rails. The bottom rack falls thru the rails in the dishwasher as you wheel the bottom rack into the dishwasher. Ie, you cannot load the dishwasher with a normal load of 10 dinner plates. One can run 2 plates at a time, and that works. Get this... the service person said to solve the problems, redistribute the plates elsewhere in the bottom rack. Perhaps she thinks we can put the dinner plates in the cutlery tray or even put them up in the Glass Rack above? Would never buy a Thermador. They don't stand behind their product.