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The Thermador dishwasher was installed in the summer of 2012 (7 years ago). I have had to replace the computer as the lighting wasn't working (within 2 years). Shortly after replacing the same problem re-occurred. Now the dishwasher does not turn off and it runs and runs with no water. Thermador stated that I should get it serviced - no concern whatsoever that this product was costly to purchase and costly to repair. Thermador DWHD630IFM. No more products from Thermador.
I Purchased Thermador Appliances for my Kitchen (Microwave, Refrigerator, Stove, Oven, Dishwasher) for a second home that I live in two times a year for a short period of time. Microwave died, repairing it would cost over $600. No option to replace it because it is discontinued and no other microwave will fit the built in space in my kitchen. Customer services pretty much gave me the only option of remodeling my kitchen as a solution, or to spend another $1000 in the same old microwave purchased from a distributor that still has it on stock.
I asked if they were really advising me to purchase a microwave they obviously discontinued because it was defective....they said yes! Grace, the manager I spoke with was absolutely the worst employer at Thermador. She hang up on me. Barret a customer service representative was nice initially but after speaking to his supervisor (Grace) came back to me lying and telling me I had no alternatives but to remodel. Barret I feel for you for having a boss like that.
Aside from the microwave, the dishwasher door also broke.... The parts I ordered to fix it don't match my old parts. I contacted Thermador for this as well and again....no solution. They don't know what is going on and nothing they can do. I do advice to stay away from this company. Your appliances will break with very very little use and they will wash their hands. Sadly Thermador is the same as Bosch. I should have spend a bit more money and stick to WOLF. My main home appliances have lasted for years. No issues.
I purchased a top of the line Thermador microwave, oven and warming drawer at the end of January 2019. The microwave did not work from installation. The repair man couldn't fix it after 2 months of working with him and Thermador. In the meantime, the repair man reinstalled the oven door poorly and it does not completely close. The warming drawer also does not heat evenly. After 2 plus months working with Thermador management, which never responds or finds resolution, and their certified repair companies, I am still without a microwave, oven and warming drawer that work properly.
I have asked for my money back and they insist that I continually waste my time on the phone and at home waiting for someone to figure out how to repair the problem. I have a full time job and cannot spend endless days on trial and error. The management does not reach out to me with a better solution. I have to chase them. Each time there is a new person/manager with no follow up. When you pay that much money for quality, you would expect top notch products and customer service. Stay away from Thermador. You can find much better for a lesser price and better quality.
We purchased our home in 2014. We had a premium Thermador package which I upgraded. For 4 years we used the home for vacations and rarely if ever used the range oven since we ate out most of the time. We moved into our home full time in April of 2018 and now use the oven about once or twice a week. Since there are only 2 of us we use the small convection oven exclusively. 3 weeks ago the oven light went out and I thought I would get around to changing it.
Last week I decided to try to use the oven self clean for the first time. Not because it was really dirty but I thought I'd try it to see how long it would take. At first I got a NOT POSSIBLE message on the oven. I called for a repair and the repair guy got here 2 days later. He tried to turn on the oven and it didn't work at all. Long story short, a module needs to be replaced for $800 plus service charge. In my last home I had built-in Kitchenaid ovens for 20 years and NOT 1 PROBLEM! This 6 burner double oven range cost thousands. This may be the most expensive appliance repair I have ever had. The only reason I gave this stove 2 stars was because the burners work. Great.
After much research we purchased a higher end stove which at the time we paid over $6000 for. We remodeled an old farmhouse and built the kitchen around the stove. Soon after we had it we had to have a few service calls but that was no big deal. Now only four of the burners work and we called out a Thermador service tech who informed us they no longer make parts to fix it.
I called the Thermador factory and talked with customer service who also stated they no longer made parts and told us "we were out of luck" and the stove is 19 years old. That is unacceptable to me. The attitude I received was shameful. Just because an appliance is nineteen years old should not make it obsolete. I assure you I will never purchase any Thermador product in my lifetime and I will ensure any family member will NOT purchase one either. It is hard for me to believe that that just quit making parts and it is not only for my model either, it is for numerous models they misrepresented when they sold them.
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I wouldn’t give them negative stars, if possible. I’ve been trying to get a microwave repaired for over 3 months. First it took forever to get someone out because over the half the service techs Thermador listed did not actually serve in my area. Found out I needed two parts which I ordered through Thermador. Was told both parts were available. One part came in mid-March. Second part never showed up. Followed up and was told other part is not available (after being told twice it was available). Now 5 weeks later, want to send first part back and am told there will be 25% restocking fee. I told them I’m only sending it back because 2nd part is no longer made. They said management would have to waive restocking fee. Followed up 4 times and no one will get back to me on returning the part. I can’t even describe how horrible the service has been. I have Thermador appliances and will never buy one again.
We purchased the 36" professional range, with 4 burners and griddle in the middle, about 2 years ago and are fairly content. But the reason for the 2 stars is that for nearly $10,000 we should be completely satisfied. The light inside went out within about a year, we've had a few issues with the bake function (which Thermador took care of), but have also been dealing with a loud noise in the back for about a year.
Upon looking at the back, up top, right inside the vent area, it's apparent that the sheet metal they used wasn't installed flat. So basically there's a bulge that rattles, since it doesn't sit flush, and they used far too few rivets to secure it. For this amount of money it just doesn't seem right. Don't even get me started on the dishwasher, if you don't pre-clean dishes very very thoroughly, it will start giving you problems. My last GE dishwasher, which was just a few hundred dollars, ran like a champ without a problem - ever.
I purchased the side by side fridge and freezer in 2011. The ice maker immediately stopped working so it was replaced. The new ice maker would then jam up and cause me to take the drawer out and manually break up the ice. I've spent over $500 in repair costs to try to get this fixed and nobody has an answer. Now, 8 years after I bought it, I still have to pull the drawer out and manually break up the ice every couple of days. That's hundreds of times now since I bought it.
I get more annoyed each time I have to do it as you could imagine. I've contacted Thermador support multiple times on this matter. Each time they deny my request for action on their end. I've spent well over $25k on Thermador appliances. I'LL NEVER GIVE ANOTHER DOLLAR TO THIS COMPANY. Highly overrated and overpriced. Good riddance.
Brand new house unit was installed on the Monday Feb 25th/2019. I moved in on Friday March 1st/2019 - used it On Sunday March 3rd 2019 and was out of service by Monday March 4 2019 (that's once). Called Thermador Monday March 4th - received service Tuesday March 12th - only to find out it needs a part after one use and that will take a week - if they have the part!!! Impressed absolutely not, recommend absolutely not. The Customer Service Department does not understand "Customer Service" sassy attitude of rep. Told her I was not use to the lack of service as I previously owned Wolf and Miele products - my mistake. Stay away!
I scheduled a repair over a month ago to repair my dishwasher. I took the day off to meet the service repairman. I called to confirm on the day of the appointment and I was told that the service tech did not have the part I needed, so I had to reschedule for two weeks later. When I called today to confirm, Thermador had not lodged the service order correctly and the service repairman still did not have the part we needed. I took the day off of work again today. I had to reschedule again for over a week for the next service call. I have now been without a working dishwasher for almost two months. The lack of concern here is really upsetting and I am out time and money because of the ineptitude of the Thermador Service department. I would think twice before ordering a Thermador appliance.
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