How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

3x Buyer's Choice Award Winner

Terminix Reviews

4,943,548reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Terminix

Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.

Visit www.terminix.com
Pros
  • Skilled technicians
  • Wide range of services
  • Re-treatment guarantee
Cons
  • Not available in every state
  • No specific pricing

Terminix Reviews

Over 10k reviews since 2012

Filter by Rating

  • (8,764)
  • (1,611)
  • (549)
  • (296)
  • (1,731)

Popular Mentions

    How do I know I can trust these reviews about Terminix?
    • 4,943,548 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Terminix?
    • 4,943,548 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 71 Reviews 10275 - 10425
    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 14, 2016

    Always on time and very efficient and knowledgeable. Give John a raise!

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    Service has been satisfactory.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Shirley is an excellent employee and is always willing to quickly help me get rid of problem areas.

    Thanks for your vote!

    Reviewed Jan. 14, 2016

    We thought after we paid a year in advanced, after being with Terminix for 3 years that we would be treated fairly. We not. They billed us an extra month and they said it was told to us. It was not. Very upset.

    Thanks for your vote!
    Terminix
    Response from Terminix

    We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Tony, my service technician, is very professional. He arrives during the scheduled time frame and does a thorough job. He is very courteous and answers any questions I have quite satisfactorily.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Great service. Very professional pest tech. Watch your prices. They increase way too often!!!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    A Terminix technician did the outside of our house recently. The good thing about it was I had ants and he told me what to do to get rid of them, which I did and it worked. He's very polite and does a good job. We have a good conversation when he comes. He comes regularly but he comes also when I need him if it's in between calls. I appreciate them coming when I call. It's an experience that I wouldn't want to have to go through without Terminix.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    Ant problem treated. Now no ants.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    So far service has been very good. Randy the serviceman in charge of fumigating property is very diligent and has good people skills.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    The agent that came was always very kind, and did a great job, even with the weather being so bad. Thanks.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Terminix service really works with all the bugs quarterly, but I especially like to give a shoutout for Vince **. He is the big reason I love your service and products. He is the most friendly, courteous and professional serviceman that I enjoy to work on my place. Please give him a promotion. Thank again for all you do.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Service Delivery - As for as the experience I have had with the Terminix technician who has been serving my home for the past two years, he has been outstanding and extremely professional in every aspect of if service delivery. Happy Customer. Management- As for the costs, they have been increasing over the years with no additional services added or provided which as a consumer makes me unhappy. I have stayed with the company only because of the service technician professionalism and dedication to customer care. If your prices continue to increase I will be forced to look for another service provider. Concerned customer!

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    Jeremy ** is a good Technician. Send him every time.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    Was not here but that was fine as this was an exterior treatment. Anthony did call me on my cell phone to see if I needed anything done on the inside that he would come back. Very nice.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    All I can say is short. My dwelling was swarming with pests and now it isn't. End of story.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    We live on Sanibel, home of the roof rat. We have used Terminix out of Fort Myers for the past 16 years to alleviate/thwart this issue. There is no one any better in my opinion. Gil **, the GM, and his team (Carl **, Mike **, etc.) have been extremely responsive to all of our needs. We very much appreciate their efforts on our behalf.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    Bill takes time with us and wants to make sure we have everything we need - quite consistent and persistent.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Very professional and helpful. Explained process, was on time and efficient. Answered any questions and seemed to provide excellent service. Have had service for a while and am satisfied with all of the technicians that serve us. Have premium service.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 14, 2016

    Every time an individual has come to treat my place of residence it was done professionally. In most cases the individual has come on time. If that individual was either going to be late for an appointment or had to change the appointment for some reason they called in advance to give either the new time of arrival or the new appointment date with an explanation as to why they could not meet the required appointment. I have been a Terminix customer for over 10 years and without question I would recommend to any of my neighbors the many fine Terminix products and services.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    We always get great service at the California Theatre and Sturges Center from your rep Julie **.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Robert ** is always professionally minded and concentrates on the specific area on which he is working. Never hesitates to ask questions and to make suggestions. He follows up on issues or areas that were a problem on the last inspection. And he does it all with a smile and a positive attitude. He is the type of employee that I would want in my business, if I were in business!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Franklin our tech that comes to our site is very knowledgeable of the service that you all provide and whatever we are requesting at the time; We haven't seen any more mice in the "office area" where he set the traps and actually caught some. Thanks "Franklin" for taking care of our office and providing Great service!!!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Fantastic service and follow up!

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    Pest control has been good for a couple of years. Our tech is very pleasant. I think we had some mice recently so he set some bait while here on his regular visit. Hope it works. No ants have been seen. Just a couple of Japanese beetles looking to stay warm this winter.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    I had to have a repeat visit within 2 weeks of the initial sugar ant bait placing. That was a little disappointing, but the technicians were very friendly. There was an initial problem when I signed up for the service, since they tried to "bait" me into a yearly contract over the phone, and wanted to sell me much more than I needed. I only wanted a one-time service. But the tech worked it out when he arrived at my home. Very satisfied.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Great service, always willing to go the extra step for your needs.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    My service tech is Albert ** and he is fantastic. Always shows up on time and is always efficient. He is extremely efficient and very polite. I couldn't be happier.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    I am a much happier person now that Joe (Terminix) has conquered the ant problem with his expertise in my home in Sultan, WA. He answers my questions while still doing his job thereby finishing up the work in a timely manner. The home is on sandy soil in the "boonies" so it was a lot of ants to conquer. He did an excellent job.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    The gentleman that came to do my pest control service was very courteous and explained everything that I asked of him.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    The Terminix person did an outstanding job. The first rep did not fix the problem but the second person who came, fixed the problem and was very pleasant as well. The second rep has been here before and always does an excellent job.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Jan. 14, 2016

    When he finished, he left the bill on my door. He said to call him if I have any problem and he will come right away.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Jan. 14, 2016

    I almost rated two stars. We have been having quarterly insect protection. After which we're still battling with cockroaches, spiders, ants, etc. We discovered in June 2015 we had a termite problem and July 2015 we had the house tented. The day after tenting the house I was back to killing spiders in the house. A few weeks ago I noticed in the garage, the same indications as before of probable termite niblets/dusting. I am awaiting a phone call so we can arrange to have it inspected and determine what the next course of action will be. If you can assist in resolving this I would appreciate it. My phone number is **. Thank you.

    Thanks for your vote!
    Terminix
    Response from Terminix

    When our customers are unhappy, we’re unhappy... Let us make it up to you! Please contact us by email at Socialmediasupport@terminix.com and include your full service address or the phone number associated with the account or by phone at 800.837.6464 to schedule an inspection.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 14, 2016

    We had begun to see several roach insects and since Terminix already had our termite bond, we called them for this problem. After treatment for several months the only roach we see is one on his back dead as a doornail. Thanks Terminix!!!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Great service. I have had no complaints from my renters. Keep up the great work!

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    I have been with Terminix for over 5 years. Each time the technician comes, they always do a good job. We always see a positive result when we have service. Before the holidays we had service inside and outside. We also had a special request for a snake seen on the outside patio. The technician put down an application to take care of that problem.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    We have been with you 8-9 yrs, very satisfied with Tech Edy **. He's very attentive to what my wife needs from him as a exterminator. He cheerfully complies. ZERO PROBLEMS.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    John ** is our Terminix Service Technician. He is an asset to Terminix because of his professionalism. Our home has a year round contract and, if needed, additional service can be arranged. John is knowledgeable and competent.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    Our technician covers all areas of the outside of the house. He continues to give 100% when he is here.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    The men were very polite and very thorough.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    Terminix spraying for pests has kept my home free of pests since I began the service. Roaches were a severe problem but are no more.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    We have a cedar house in the woods which was highly susceptible to insects/vermin before we obtained a routine pest control service. I believe that Terminix follow IPM philosophy and practices which I support & applaud. IPM is the only way to go! We noted tangible evidence of decreased pest activities after we got & had the program maintained. Now if only woodpeckers fell under IPM practices we would be really happy! Wood boring bees were brought under control. The staff are always ready, willing & able to help.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Terminix has always done a great job every time they have come out. Anthony is our service man. He is always very polite and address any issue we have, solve it every time. I would recommend to all my friends.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    You have a stellar employee in Mike. He is knowledgeable, polite, considerate, on time, thorough, and is reliable. He personally calls clients and reminds them about appointments. Now that is service and with a smile. The company is a bit disorganized in its computer reminders because the day is often wrong and the time frame. I just ignore the telephone reminders. Billings are handled promptly etc. so not much to complain about.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    We have been thrilled with the great service over the years from Paul **. With a new person on our account we are debating whether to continue the service at all.

    Thanks for your vote!
    Terminix
    Response from Terminix

    Scott, Thank you for sharing your feedback! We will notify the local office regarding your concern.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    I moved into a new apartment three years ago. My last apartment had every bug imaginable and I knew that I would be bringing some along in my boxes. The customer service rep when I first called suggested that I have the apartment sprayed when I moved in. I did and after 3 weeks still had bugs so they came back for free. I haven't seen a live bug since. They are prompt and pleasant and always willing to help.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 14, 2016

    I have been very pleased with Terminix. They call ahead to let you know they are coming or if they need to change the appointment time. They notify you when they are done! I have no issues with them at all.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Tyler is an excellent asset and perfect representative to your company. He is prompt, efficient, friendly and considerate.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    First I want to say that the service technician who does both my termite and pest control is the primary reason I have stayed with Terminix. I would like to use another termite treatment vice bait traps, but have not been provided an alternative by Terminix.. Also pest control does not include spraying yard for fleas and ticks and to prevent/control mosquitoes. I have been approached by other pest control providers that offer such protection at a better cost that currently pay Terminix for just house pest control. I have been with Terminix for many years, but with the economy being down and competition in area going up, I am looking for alternatives.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    I've had a very good experience with Terminix. They came and helped me with some water bugs that I was having problems with. The result has been very good and the tech was very nice and efficient. He did a good job. They also do termites once a year and other stuff on different times. I was really impressed the last time that the tech came because he told me to call him back if I had any problem and he would come back at any time. I am very pleased with the service.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    I have had Termite service with Terminix for a few years now. This past year we added their Pest control service as well. The Terminix Rep that came to our home was very accommodating and well trained in his field. We have had very good results with both services and recommend them to whoever may need either type service they provide.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Patrick does a very good job. He has been doing our quarterly Terminix inspections for several quarters now and seems to do a good job.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Your Terminex agents are always very professional and knowledgeable. As a result, most of the time I don't see many live pests until the next treatment. If I do I keep them and date when captured.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Technician and service is/are excellent.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 14, 2016

    My experience in January was amazing. Prompt and on time. Polite and engaged in conversation. Clean and uses foot covers before entering house.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    I think that Terminix is doing a wonderful job helping me get rid of the pests in my house.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Jan. 14, 2016

    After traps were set no one came to check them for 6 weeks and I had to call to get him to come then. I removed dead rat which had been in trap for weeks. I paid $800 for this and very unhappy with service. I expect better from Terminix.

    Thanks for your vote!
    Terminix
    Response from Terminix

    Hello Bruce, we sincerely apologize about your experience with your service! We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 14, 2016

    Mike, my service tech, is very thorough and answered my questions and concerns about bugs and rodents. Also gave me a couple of suggestions that are working. Thanks Mike.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 14, 2016

    My service technician Jan is the best. Very courteous, prompt, clear in explaining what issue and preventive measures needed. Calmed me down and assured me the situation was treatable and not an issue like I thought. (I don't do well with bugs...)

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    Good service with reputable company.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    Take care termite and rat activities well.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Terminix employees have provided timely and thorough service on a regular basis.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Excellent service, as always.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    The communication and professionalism of Terminix is outstanding. The customer service is amazing! Great job!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Our experience to date with Terminix has been excellent. The main reason is our Technical Rep, Ron **. He has been outstanding and we are very pleased with his service.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    GARY, TERMINIX TECH, for several years in FLORIDA home and property: ALWAYS polite, courteous, prompt, interested in and asks questions regarding any problems. I look forward to EACH SERVICE!!! NO PROBLEMS - if there were, I would call GARY!!!

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    We had a horrible problem with roaches and no matter what I did, we could not get it under control. Terminix took over and now we do not have a single roach anywhere. So glad I use the quarterly service to maintain the same level. Mahalo Terminix!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    I have mixed emotions about your quality of service. While the technician does a good job, I don't like it when I get a no show - no call. This has happened a couple of times. I can never reach a live person when I call. I'm also disappointed about the 2nd rate increase that was recently announced. I don't feel you have earned this.

    Thanks for your vote!
    Terminix
    Response from Terminix

    John, Thank you for sharing your feedback! We will use it to improve our late no shows and increase on our prices.

    Verified purchase

    Reviewed Jan. 14, 2016

    Tammy was very thorough and let me know what was going on.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Jan. 14, 2016

    Your telephone voice recognition software is not user friendly. The monthly cost of your service is NOT competitive.

    Thanks for your vote!
    Terminix
    Response from Terminix

    Julie, Thank you for sharing your feedback! We will use it to improve our Customer Service Experience.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    I called Tom a few times in the Albany office. He said if I seen another bedbug he would be out. Still no return phone call. They never done the job right the first time around. We paid for bed covers and never got them until they came the second time around. I help lift the mattress up when they sent a women here that just came back from a worker's comp case due to hurting her arm by lifting a bed. So I help her out every time she came. She was a nice lady. Meanwhile I'm still waiting for them to call me back. I found 2 more bedbugs and still no phone call.

    Thanks for your vote!
    Terminix
    Response from Terminix

    • Hello Debra, we sincerely apologize about your experience with your service! We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    I have been using Terminix Pest Control since I moved here 14 months ago. I had ants and spiders when I called for service. My serviceman, Wayne, came to my home and did a thorough investigation of the inside as well as the outside of my home. He explained that the insects were looking for water as we are in a drought. Wayne told me what he was going to do to get rid of the pesky bugs. He sprayed the entire perimeter inside and outside of my home. I now have quarterly service and I am very happy with Terminix and Wayne.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    I really like having the same technician for each of my visits. He is professional, prompt, very knowledgeable, and pleasant. He has gotten to know my property, our extermination history, and anticipates our future needs.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Jan. 14, 2016

    Everyone from the inspector (Jamerson) to the actual technicians who did the work were top notch. The pricing is a little steep, however, you get what you pay for. If you want people who know what they're doing, you need to pay for it. Best part is the warranty that comes with the services Terminix provides. Any issues, just schedule a follow up. Overall, I am satisfied with the job completed.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    I felt so bad for the associate who had to come out the day after Christmas when my appointment was scheduled for the 29th of December.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 14, 2016

    Tammy always calls and is on time. A smile and a happy technician makes the experience pleasant. Thank you!!!

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    Terminix keep out all insects from our home. We are very satisfied with the service from Terminix.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    A complete inspection was done by your serviceman, Frank **. I previously the week before had an incomplete service by another service person who left my property without completing the job. I am satisfied with the promptness. My problem was taken care of by Frank ** and will continue rating Terminix a 5-star company.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 14, 2016

    We are happy with the Terminix service. The technician showed up within the time window on the appointment date, and administered pest treatment for our house quite unobtrusively. We did not require inside treatment at this time. We would recommend Terminix if any of our friends mentions pests in their house.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    I have relied on Terminix for many years to maintain my home and property to keep it bug free. Here in Texas we live with a lot bugs due to our hot humid weather... Its a no brainer. You need Terminix!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Excellent results and very professional and polite technician.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    I have been using Terminix for 15 years. I moved last year and the local team has been excellent. I have pest, termite and bedbug contracts. The new house had a bug problem but within 6 months we had it corrected. My frustration is with National. It took them a year to quit billing me for old address. Their email notices on service is always wrong (wrong date and time). Frustrating. I stay with Terminix because of the local service people and the good results I have had.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Small black flirs - The technician looked for the source of the problem and concluded it was a water leak in the kitchen but none was found. He did locate an area in the kitchen that they were populating. He sprayed but unfortunately the problem still exists.

    Thanks for your vote!
    Terminix
    Response from Terminix

    Thank you for bringing this to our attention, Revolon Schmidt. We apologize for your recent experience and would like to assist you. Please advise a good date to schedule an extra treatment or you may contact Customer Service at 1-800-837-6464 to schedule.

    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    As of today I am 100% satisfied with Terminix. After five months of dedicated service from the Terminix Team it appears we will have a pest free future. Thank you Terminix.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Tony always taking care of all the issues we have. He knows his job well and very professional. Thank you Tony for your awesome job. We appreciate you.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Jan. 14, 2016

    I am very happy with my service. The only issue I have is the rising cost. As much as I like it with a fixed income it is becoming harder to afford and since it is not a necessity I will probably need to cut it out soon. The service itself is great.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    I have been so pleased with the service provided by Craig ** from Terminix. I have the responsibility to take care of my residents at my community of over 200 apartments and Craig helps me satisfy my goal. I appreciates all he does.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Have yet to be notified as to when to schedule annual termite inspection. Purchased an extended contract and have several years remaining on it. Very unprofessional. Will contact company and raise H--- in the next few days.

    Thanks for your vote!
    Terminix
    Response from Terminix

    Hello James, we sincerely apologize about your experience with our service! We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    I loved dealing with Jim! He's considerate and will call when he's delayed or has other problems. We referred our neighbor last month! Terrific product.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    We had a patient that had bed bugs. Rick ** worked with us through the whole issue and helped us protect ourselves and others from spreading from room to room. He treated the Patient hot rooms and the surrounding rooms to be sure. We loved how it was kept to ourselves instead of scaring everyone and he never made it a big deal. We were very impressed. The patient was also very thankful that it wasn't an embarrassing situation that could have went viral. We had also been dealing with drain flies and Rick also helped with this situation and got us on a daily routine of cleaning and drain cleaning with a biological drain cleaner (bio 5) that has helped eliminate the huge issue. He has had a mess dealing with us lately, but he was "Johnny on the spot". We appreciate the dedication to both these issues.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Had a problem with the carpenter bees. It took 2 trips but the bees were removed with a excellent result. They were in a difficult to reach position but the operator reached them well.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    We drove ourselves crazy with growing ant problem. Self-treated home and left house for 3 days. Came home and they were still there. Sat down and called Terminix and my insanity was ended by a professional technician. I was so happy that after a few days most were dead and gone and we had our lives back. Thank you Terminix!

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Erik ** is amazing and is very thorough with getting rid of any pests I might have and suggestions on how to keep them away. He's always pleasant to interact with. I love that I'm able to schedule appointments around my schedule and they're actually punctual!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Terminix is excellent in all aspects. Their timely automatic service reminders, the well informed and knowledgeable agent's problem solving without procrastination are commendable. My 33-year old home is pest and termite free, thanks to Terminix.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Brady ** is the best guy y'all have. He is amazing and professional. I love your company and your services. I am a happy camper.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    Terminix and their technician Virgil have serviced my pest control needs for something on the order of 15 years. Virgil has proven very dependable and takes the lead on recommending needed actions I do not have on my regular request. All work performed to perfection.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Our Terminix guy is the best. He does a very thorough job and is very considerate. He deserves a raise and a performance bonus.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    We are a commercial business and we value our relationship with Terminix and in particular our relationship with our service tech Calvin. He is very personable, very thorough is his bi-monthly assessment of our needs and we feel very well taken care of!!

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    After buying my condo and getting moved in I immediately realized there was quite a roach problem along with any other insect possible. After many different treatments by the techs and having to unpack all my cupboards again another treatment was set and treatments continued it seemed every few weeks to follow up on any progress. After months - I have to say I so very pleased that with the quarterly treatment in/out of my condo my life is "bug free". Hooray for Terminix!!!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Our experience with Terminix has been a great one. We moved into our home 10 years ago. We had their service from the beginning, and had not had ANY pests into our home! Our serviceman has been great. He does the inside and outside of our home; last summer, he noticed some bees on my neighbor's yard. He sprayed their nest so that we could not get them in our area.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Service man always shows up as planned, on time, efficient, friendly - good service by good company person.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Knowledgeable, expert service. Complete service as well. Nothing was overlooked and all areas were treated. Fresh supply of sticky pads for garage use. Great service and results.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    Service is great but their bookkeeping department needs help. Our annual renewal is due every August on 150 units. We were billed incorrectly on EACH UNIT and was corrected over the phone. I was told I would get a corrected bills. Every month since August, I have received a past due bill for every unit saying there is a balance due when there is not. I have called every month and spoken with someone who says they will take care of it and their system is showing it's paid in full. As of 3 days go I received 150 more bills saying FINAL NOTICE, TERMITE PROTECTION HAS BEEN TERMINATED!!!

    How can it take 6 months and still not be corrected?? WHAT A WASTE OF MONEY for Terminix for all these wrong bills and return envelopes being wasted. I will call again today to see what's going on. OUR BILL WAS PAID IN FULL!!! Can someone please get this corrected and send me CORRECTED bills showing our account is paid in full and not canceled!! Thanks.

    Thanks for your vote!
    Terminix
    Response from Terminix

    • Hello Monica, we sincerely apologize about your experience with your service! We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 14, 2016

    Josh is the best!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    I was very pleased with this experience. The technician was very friendly and I got along with him instantly. He did a thorough job and was able to report to me that there was no activity to report. Of course I was elated. We chatted briefly before he left and I felt that the whole experience, especially the interaction with him, was fulfilling.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Service has been excellent. The recurring visits are always on time and the serviceman has always provided what we needed and not what was just 'on-sale'. When we were remodeling our garage and found some termite problems TERMINIX sent a Regional Rep to our home within two hours and he contracted with the people we had on site to repair the problem immediately allowing the remodeling to continue. TERMINIX is the best investment you can make in keeping your home in great shape in the event you want to sell or just continue living there. Think of it as the best insurance policy you can purchase in order to protect one of your biggest assets.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    My experience w/ Terminix has always been top notch. My wife and I are happy with your services.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    Infestation of mice, termites, and fleas. It was horrible. That is all I can say. Thought I was going to have to move. Techs did a wonderful job.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    Each time I get a new person, which is not all the time, the technicians are very respectful. I have them do the outside and inside. They give me works until the next time they come out. I'm happy. Every time I call if I need to reschedule or if something comes up, I have no problems rescheduling. Everything is fine, and things seemed to be working.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Jan. 14, 2016

    Been a customer for over 20 years and have not had a pest problem since they took over. To be honest, I haven't even seen a black widow anywhere in a long time. Jesse ** has been my go to guy for a long time and I've never had to call him back after his monthly visit, even though he always says to call if there's a problem. Great service tech and a good company.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    The technician provides excellent service.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Excellent service. Personable rep., effective service.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    Totally eliminated my problem in 2 sessions - had used other pest control company and they could not eliminate fleas after four sessions so I was ecstatic with Terminix's results.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    When the first tech came, he didn't believe we even had ticks. I almost cancelled but decided to ask for a change of techs. Jonathon came next and he did an excellent job of controlling our problem. He not only sprayed but told us of another solution using some medicine on our doggie. From then on the problem has been solved. He is professional, smart, kind and I would recommend him to anyone.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 14, 2016

    Always prompt, professional and polite. Appreciate booties worn. Kelvin very ready to please.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Our service tech always shows his concern for our property and any issues we are having. Fantastic service.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    I've always been satisfied with the service from Terminix. I've been with them for many years.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Both our technicians are friendly and great! If I see anything they will come right back out and treat for it. They do a good job!

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 14, 2016

    I've had Richard out twice because of pantry moths. He sprayed the pantry and put up sticky paper. However, I still see 1 to 3 moths flying around every day. I've cleaned out the pantry and thrown away anything open. So I don't know where they could be coming from. Any suggestions?

    Thanks for your vote!
    Terminix
    Response from Terminix

    Nina, Thank you for sharing your feedback! Someone from your local office will contact you regarding your pest issue.

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Your overall services and staff are second to none. Thank you.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    I had issues with mice in my home. There were also issues with missed appointments and scheduling a service for me on 12/24 when your office was closed. Thomas came out and was fantastic! Confident he resolved the issue too! Great employee.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    This company & its representatives are perfect examples of the quality care we, as respected customers, expect & receive - always!

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    The people who conduct the pest control quarterly treatments have always been professional, punctual, and friendly. They will answer any questions I have. Very occasionally, through the years, I have asked for a visit in between the regularly scheduled treatments and have always been accommodated. If I have a conflict with the scheduled appointment, it is easy to reschedule.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Jan. 14, 2016

    I have to say the tech that came out was nice but about a week later where he didn't spray, they came back. Been calling since, no return call back. Went to the store, spent about 80.00. I think they shouldn't get paid until my pest problem is resolved.

    Thanks for your vote!
    Terminix
    Response from Terminix

    Thank you for bringing this to our attention, Evette Williams. We apologize for your recent experience and would like to assist you. Please contact Customer Service at 1-800-837-6464 to schedule an extra service so we can resolve the ant issue. .

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Techs are always on time and courteous. Have used Terminix for years and hardly ever had an issue. When we have, it has been dealt with and fixed promptly.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 14, 2016

    We are with Terminix for many, many years and we are happy. They come once a year to check for termites and everything works fine, no problem. They schedule and come on time too. The technician that comes is well-behaved and businesslike. I don’t watch them every minute when they come but they check around the house and do routine inspection.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 14, 2016

    Terminix's service is always good. I have quarterly service. I called them back for some extra coverage and tried scheduling the service online but they didn't let me so I called and the person on the phone handled it perfectly. They came ahead of time. Since their last service, pest activity is minimal and I really like my guy.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    Terminix does our annual termite inspection as well as the quarterly pest control inspection on a regular appointment. The technician they send is probably one of the best professionals we've dealt with and our interactions are exceptional. My only complaint is that we never get a call in advance when the technician is coming. I'm always advised that I need to go online but it isn't a thing for someone to go to Terminix's site to look at when they're coming. Also, it isn't always posted that much in advance. If they could devise some method of reminders to their customers, that would be a very good thing for me.

    Since starting with their service, the pest activity in our house is controlled. We still do see occasional pest but it's not anywhere out of control. They're few and far between. It seems to increase during the summer times simply because we live in one of the southern States where palmetto bugs are rampant. Those are the most common offenders, but the others are spiders and silverfish. We also get occasional moles but the service seems to do a good job.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 13, 2016

    Awesome. On time every time. Courteous.

    Thanks for your vote!
    Customer Service

    Reviewed Jan. 13, 2016

    We tried for 11 months plus to get Terminix to respond for work they did around our home. After several phone calls, leaving a message each time, emails that never were returned, the one email they finally sent was to inform us that they could not find our contract. After sending the information yet again, they still could not find the account. Only when we emailed a complaint to the Attorney General's Office and 'cc' to Terminix did they mysteriously come across the account.

    The yearly contract is up February 09, 2016 and we receive a letter of renewal in the mail, wanting $349 to continue with the contract they couldn't find for the previous year. In rating this company one has to click on something, so my rating shows one star, when in reality they wouldn't get the one star...period. Our complaint has been forwarded to the Attorney General's Consumer Services and Florida Department of Agriculture and Consumer Services, Division of Consumer Services.

    Thanks for your vote!
    Terminix
    Response from Terminix

    We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Verified purchase
    Staff

    Reviewed Jan. 13, 2016

    I have the three-month program from Terminix. I've had it for a while now and have been satisfied with it. The technician I have now is new. He does the outside of the house. He does a good job and I have no pest activity since the last service.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 13, 2016

    The service is great and the people are wonderful.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 13, 2016

    Terminix has come when we needed them. They’ve only come out to our house twice to spray around the house. My wife, who is the one that deals with them, was happy with their work. Since the last service, I saw one bug and a few that came from the outside, but nothing that’s causing a problem. They did quite a good job.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 12, 2016

    I am scheduled with Terminix every three months. Everything was smooth when scheduling my service. Their technician does a good job, and Terminix gets rid of my problems if I have any. They keep the pests away.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 12, 2016

    Excellent Service. Technician was professional and personable.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 12, 2016

    I had mice in my house so I called Terminix. The technician came out and put some traps in. I am yet to call him back again because I've seen another one. I will recommend them. They come on time and when I call them, they give me a good timing. It's a little pricey though because they charge us extra more than they do. I have had a while where I didn't need any service yet the man would still come out and he'd do his job. He'd go around the outside of the house to make sure that I don't have anything. But other than that, they're usually good.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 12, 2016

    I was not present during the last inspection and service but as always it was carried out well and promptly. I continue to be very satisfied with Terminix service and the maintenance of a pest-free environment.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 11, 2016

    I called terminix in July 2015 when my husband and I moved into the house we purchased. I saw a few spiders. Terminix came out and sprayed. Two weeks later I started to see scorpions. I called terminix again, they came back out. One week later I saw spiders again and a very large rattlesnake. I called Terminix and told them they have not helped my problem and I no longer needed their services. I was told that was fine since I never signed a contract. A week later they took out $191.00 out of my account. I called back to ask why. I was told they shouldn't have taken it out and I would get it back. Now, in December 2015 as I was checking my bank account I saw they had taken out another $191.00 from my account.

    I called talked to a really nice guy. He asked if I would send him a copy of my bank account showing that Terminix had taken more money from me. I faxed him and he called me back to say he had gotten it and I would be receiving my $398.00 in the next 6 days back to my account and that it showed I was suppose to be getting a refund but instead they messed up and took the $ out of my account. Now I still haven't received my $398 back. I have called them, emailed them but no one emails me back. And when I call after I have waited 20 plus mins waiting for someone to answer they put me on hold when I ask to talk to a manager. But no one ever answers after I am put on hold and finally the phone hangs up.

    Thanks for your vote!
    Terminix
    Response from Terminix

    We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 11, 2016

    My service technician came while I was gone from home, but I knew he was coming because I received an email letting me know when he would be here. He apparently came within that window because when I returned the receipt was on my porch. I've always been happy with my service.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Jan. 11, 2016

    Terminix technicians are trained well. You can tell when they come into your home. With the chemicals that they are using, they have to know what they are using. If you see bugs before your next scheduled appointment, you can call and the technician will retire free of charge.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 11, 2016

    I have had a wonderful experience with this company. They know their job and the workers are very friendly.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 11, 2016

    Terminix's representatives were very thorough. They came out, re-evaluated the traps, making sure they had them in the right place and then resetting them, made some adjustments, and got that situation resolved. They were very attentive to the issue, quick, efficient, and out the door in no more than an hour.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 11, 2016

    Great experience as always with Charles!

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Jan. 10, 2016

    I had to wait a couple of days when scheduling with Terminix since it was a weekend but I understood that. The technician came and treated the crickets then came back later because they weren't gone due to the type of weather we're having. He was very kind and upfront. It was a good experience and I'm finally rid of crickets. I would recommend them because they do what they say they'd do. Also, they'd come back and won't charge you if it's not done right.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 10, 2016

    Juan has serviced us for several years. He is very knowledgeable and explains things to me in a way that I can understand. He is always concerned with the problems we have had and was able to get rid of them. He is also very nice and personable. Moths and ants were a couple of the issues we had. Customer service is excellent starting with the people on the phone to the technician. I would highly recommend Terminix!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 10, 2016

    Have used Terminix for over 10 years. They have always done a great job and when needed have come out extra. The staff has been friendly and easy to work with. They protect my home and I feel good about that.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 10, 2016

    I've always had good service with my previous Terminix technician named Chris. The new technician that came and sprayed, however, didn't leave me a bill. He didn't tell me how many mice he found. He walked out the door without even saying goodbye. There's been low pest activity since the last time he came. I just wasn't as happy with him as I was with Chris. Moreover, Terminix usually calls every three months, but this time they didn't and the technician just showed up and came early. But all in all I'm satisfied with them.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 9, 2016

    I'm a fairly new customer of Terminix and they've only been at my house twice, but so far I haven't seen any pest activity since I got their service. The technicians who came out were nice and told me what they were going to do. My experience has with them has been really good and I would recommend them.

    Thanks for your vote!
    Customer Service

    Reviewed Jan. 9, 2016

    I had an appointment between 10:00 AM to 12:00PM. It is 12:08 PM. No show. No call. I wasted my Saturday morning waiting for them.

    Thanks for your vote!
    Terminix
    Response from Terminix

    We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 9, 2016

    Outside treatment for insects, etc., very good.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 9, 2016

    We have a scheduled service with Terminix and their technician was good and brilliant. We see a few scorpions when it gets closer to the time when it comes out, then once it's out we don’t see any for probably about another three to four weeks.

    Thanks for your vote!
    Loading more reviews...

    Terminix Company Information

    Company Name:
    Terminix
    Year Founded:
    1927
    Address:
    150 Peabody Place
    City:
    Memphis
    State/Province:
    TN
    Postal Code:
    38103
    Country:
    United States
    Website:
    www.terminix.com

    Media

    AWARDS & CREDENTIALS