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Terminix Reviews

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About Terminix

Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.

Visit www.terminix.com
Pros
  • Skilled technicians
  • Wide range of services
  • Re-treatment guarantee
Cons
  • Not available in every state
  • No specific pricing

Terminix Reviews

Over 10k reviews since 2012

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    Page 71 Reviews 10275 - 10425
    Verified purchase
    Staff

    Reviewed Jan. 15, 2016

    I cannot say enough good things about Terminix and the service I have received since purchasing my new home two years ago. My service representative goes above and beyond what I would expect, always inquiring as to my needs. He is professional, courteous and personable. I feel very secure that my home and yard are safe and "critter" free, not only for my family but also for my pets.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2016

    Terminix technicians are very friendly and very tolerable of my children who follow them around. The guy I have is very nice. I have done the online request for additional services when needed and they have also been very good at responding. It's been very good and hopefully I have no more ants. All in all, I'm very pleased with their services.

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    Staff

    Reviewed Jan. 15, 2016

    I was pleased with the service. It was what I expected. The technician was very helpful.

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    Staff

    Reviewed Jan. 15, 2016

    Craig is great. Always makes sure our issues are taken care of and very informative.

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    Reviewed Jan. 15, 2016

    The rating above only applies to Stephen ** the best technician that has ever serviced our residence. Every other facet of Terminix I have dealt with, both home office and the web pages are a disaster. If it weren't for Stephen I would have left Terminix long ago. If I were rating Terminix it would be 0 stars.

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    Staff

    Reviewed Jan. 15, 2016

    The gentleman who takes care of my home and grounds is always available when I need him. I was infested with ants and the poor guy came back so many times and I think we finally got them all. I would not change companies if they gave me free service. The gentleman's name I believe is Andrew (I don't know his last name). My family and I are very happy with Andrew and Terminix. Thank you.

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    Staff

    Reviewed Jan. 15, 2016

    My service person, Philip, is wonderful. He is very thorough in checking for pests when he comes to do a service. He cleans the cobwebs and checks for ants, and other creatures. I have fruit trees and there are traps for the roof rats that love to eat the citrus. I can trust Philip to do a great job.

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    Punctuality & Speed

    Reviewed Jan. 15, 2016

    I am please with job tech. Is on time and knows the job, let me know what he is doing.

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    Staff

    Reviewed Jan. 15, 2016

    Four years ago when we replaced the windows in our home, we discovered termite and wood ant damage to sheetrock and some localized damage to wood frame 2x4's. Terminix conducted a thorough inspection, and presented a very clearly explained and reasonably priced program of treatment, which includes annual termite inspections with supplemental treatment if needed, and quarterly external pest treatment. Since starting this treatment program we have had NO further indications of termite or wood ant activity, and minimal insect pest.

    On the rare occasion when we have found insect pests, Terminix has promptly sent a Service Technician to do spot treatments to control the pests, at no additional cost to us. We are very pleased with both the treatment service and with Terminix's Service Technicians. We also appreciate that the Service Technicians who performed the initial treatment to our home and explained the treatments are the same people return to our home quarterly for pest control treatments. This conveys a sense of ownership and pride in the quality of the service that they provide.

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    PricePunctuality & Speed

    Reviewed Jan. 15, 2016

    One of the best pest and termite control services. Always prompt and in many cases even proactive... But a bit expensive.

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    PriceStaff

    Reviewed Jan. 15, 2016

    Cannot begin to express how pleased we are with our Terminix service. We have been customers for over 15 years and have received on-call service visits without a hassle each time we felt a need. Their prices are very reasonable and their technicians are extremely knowledgeable. We are so pleased we have encouraged our neighbors to sign up for their services.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2016

    Our phone reminder from the main office about service isn't always accurate, but we can count on getting a call from our service tech Dennis ** who confirms the time and works with us if the assigned time doesn't work. He does a great job and reports to us what he's seen and what he's done. Great service!

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    Reviewed Jan. 15, 2016

    Having a local exterminator to begin with, then going to another trial and fail company I went with the one my Mama had for a long time and that was ya'll. Have been satisfied every since. Our house was built around 1900. My grandfather built it. As you might imagine keeping the pest out no matter how clean it is just about impossible. The mosquito program ya'll offered was a bust. Think they thrived on the stuff. Was a waste of money for me. Discontinued the program after three months of wasted money.

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    Verified purchase

    Reviewed Jan. 15, 2016

    We have used Terminix for a number of years. We have been very pleased with their service.

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    Reviewed Jan. 15, 2016

    Terminix service delivery is flawless, best technicians and effective product give peace of mind. Is a complete solution for pests prevention and control. I have been with Terminix for 7 years, tried another company, came back. Thank you!

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2016

    Johnny is great, have had the need for additional services and is always willing to work out a scheduled time convenient for our office and our residents.

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    Reviewed Jan. 15, 2016

    As a previous Orkin customer, I am very please with my current Terminix service and would not hesitate to recommend it to others.

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    Staff

    Reviewed Jan. 15, 2016

    I take care of a vacation house long-distance. It's very reassuring to know that our Terminix rep is on duty and taking care of things for us. Anytime I've needed to ask for extra help, he's been most responsive.

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    Verified purchase

    Reviewed Jan. 15, 2016

    Terminix and their technicians have been great. There's less pest since I had them.

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    Verified purchase

    Reviewed Jan. 15, 2016

    Life has its chapters that finds us at one time or another in positions that we wish not to take part in. With that being said this is a company that is not only interested in money but also those whom they service.

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    Staff

    Reviewed Jan. 15, 2016

    For almost 20 years Terminix has kept our house free of pests and insects. Great company and excellent workers. I would recommend this company to anyone.

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    Staff

    Reviewed Jan. 14, 2016

    Service has been great, very supportive and answered all requests submitted.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    Our first connection with TERMINIX was the recommendation of a neighbor who had used your services. We were experiencing a huge influx of ants in our home and no matter what we did, we couldn't stop them. I would count 20-25/day when finally I told my husband enough is enough! I called Terminix and your great tech found a carpenter ants nest under some rotted wood on the edge of our door entry off our deck! He immediately went to work and then returned the following day to treat again - and followed up with a phone call to see if problem was resolved! He was wonderful and we have used Terminix services ever since, even transferring our services to our new home in PA when we moved 1 1/2 years ago.

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    Staff

    Reviewed Jan. 14, 2016

    We are very satisfied with the Terminix people. They do a good job, the men that come are always very polite and respectful. Thank you.

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    Customer Service

    Reviewed Jan. 14, 2016

    I like the services that Terminix provides. They will come whenever I call them to come. But the pesticides that they used wasn't effective to put out the bugs from my house. As a result, I have no choice, but discontinued the agreement. I wish the medicine they used would be as their services, but it isn't.

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    Reviewed Jan. 14, 2016

    I'm very pleased with my Tech and my Terminix service.

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    Reviewed Jan. 14, 2016

    I live in a one-storey ranch house that is about 70 years old. Especially in the winter, a variety of pests try to get inside. There is nothing worse than preparing a meal and seeing a big ant crawling across your counter. Or maybe being attacked by wasps nesting under the eaves by your front door. I put up with it for a few years after moving in 1966, don't ask me why, but I finally got sick of it and contacted TERMINIX. What a miracle! Carlo ** came out, treated the whole house outside and put bug catchers around inside. No more creepy crawlies or flying nuisances trying to get inside my house!!! Carlo also removed a stray mouse and a vole. All I can say is YIPPEE!

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    Punctuality & Speed

    Reviewed Jan. 14, 2016

    Always on time and very efficient and knowledgeable. Give John a raise!

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    Reviewed Jan. 14, 2016

    Service has been satisfactory.

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Shirley is an excellent employee and is always willing to quickly help me get rid of problem areas.

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    Reviewed Jan. 14, 2016

    We thought after we paid a year in advanced, after being with Terminix for 3 years that we would be treated fairly. We not. They billed us an extra month and they said it was told to us. It was not. Very upset.

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    Terminix
    Response from Terminix

    We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Tony, my service technician, is very professional. He arrives during the scheduled time frame and does a thorough job. He is very courteous and answers any questions I have quite satisfactorily.

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    Staff

    Reviewed Jan. 14, 2016

    Great service. Very professional pest tech. Watch your prices. They increase way too often!!!

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    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    A Terminix technician did the outside of our house recently. The good thing about it was I had ants and he told me what to do to get rid of them, which I did and it worked. He's very polite and does a good job. We have a good conversation when he comes. He comes regularly but he comes also when I need him if it's in between calls. I appreciate them coming when I call. It's an experience that I wouldn't want to have to go through without Terminix.

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    Reviewed Jan. 14, 2016

    Ant problem treated. Now no ants.

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    Staff

    Reviewed Jan. 14, 2016

    So far service has been very good. Randy the serviceman in charge of fumigating property is very diligent and has good people skills.

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    Staff

    Reviewed Jan. 14, 2016

    The agent that came was always very kind, and did a great job, even with the weather being so bad. Thanks.

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    Staff

    Reviewed Jan. 14, 2016

    Terminix service really works with all the bugs quarterly, but I especially like to give a shoutout for Vince **. He is the big reason I love your service and products. He is the most friendly, courteous and professional serviceman that I enjoy to work on my place. Please give him a promotion. Thank again for all you do.

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    Staff

    Reviewed Jan. 14, 2016

    Service Delivery - As for as the experience I have had with the Terminix technician who has been serving my home for the past two years, he has been outstanding and extremely professional in every aspect of if service delivery. Happy Customer. Management- As for the costs, they have been increasing over the years with no additional services added or provided which as a consumer makes me unhappy. I have stayed with the company only because of the service technician professionalism and dedication to customer care. If your prices continue to increase I will be forced to look for another service provider. Concerned customer!

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    Reviewed Jan. 14, 2016

    Jeremy ** is a good Technician. Send him every time.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    Was not here but that was fine as this was an exterior treatment. Anthony did call me on my cell phone to see if I needed anything done on the inside that he would come back. Very nice.

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    Reviewed Jan. 14, 2016

    All I can say is short. My dwelling was swarming with pests and now it isn't. End of story.

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    Staff

    Reviewed Jan. 14, 2016

    We live on Sanibel, home of the roof rat. We have used Terminix out of Fort Myers for the past 16 years to alleviate/thwart this issue. There is no one any better in my opinion. Gil **, the GM, and his team (Carl **, Mike **, etc.) have been extremely responsive to all of our needs. We very much appreciate their efforts on our behalf.

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    Reviewed Jan. 14, 2016

    Bill takes time with us and wants to make sure we have everything we need - quite consistent and persistent.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Very professional and helpful. Explained process, was on time and efficient. Answered any questions and seemed to provide excellent service. Have had service for a while and am satisfied with all of the technicians that serve us. Have premium service.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 14, 2016

    Every time an individual has come to treat my place of residence it was done professionally. In most cases the individual has come on time. If that individual was either going to be late for an appointment or had to change the appointment for some reason they called in advance to give either the new time of arrival or the new appointment date with an explanation as to why they could not meet the required appointment. I have been a Terminix customer for over 10 years and without question I would recommend to any of my neighbors the many fine Terminix products and services.

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    Staff

    Reviewed Jan. 14, 2016

    We always get great service at the California Theatre and Sturges Center from your rep Julie **.

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    Staff

    Reviewed Jan. 14, 2016

    Robert ** is always professionally minded and concentrates on the specific area on which he is working. Never hesitates to ask questions and to make suggestions. He follows up on issues or areas that were a problem on the last inspection. And he does it all with a smile and a positive attitude. He is the type of employee that I would want in my business, if I were in business!

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    Staff

    Reviewed Jan. 14, 2016

    Franklin our tech that comes to our site is very knowledgeable of the service that you all provide and whatever we are requesting at the time; We haven't seen any more mice in the "office area" where he set the traps and actually caught some. Thanks "Franklin" for taking care of our office and providing Great service!!!

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    Staff

    Reviewed Jan. 14, 2016

    Fantastic service and follow up!

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    Reviewed Jan. 14, 2016

    Pest control has been good for a couple of years. Our tech is very pleasant. I think we had some mice recently so he set some bait while here on his regular visit. Hope it works. No ants have been seen. Just a couple of Japanese beetles looking to stay warm this winter.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    I had to have a repeat visit within 2 weeks of the initial sugar ant bait placing. That was a little disappointing, but the technicians were very friendly. There was an initial problem when I signed up for the service, since they tried to "bait" me into a yearly contract over the phone, and wanted to sell me much more than I needed. I only wanted a one-time service. But the tech worked it out when he arrived at my home. Very satisfied.

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    Staff

    Reviewed Jan. 14, 2016

    Great service, always willing to go the extra step for your needs.

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    My service tech is Albert ** and he is fantastic. Always shows up on time and is always efficient. He is extremely efficient and very polite. I couldn't be happier.

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    Staff

    Reviewed Jan. 14, 2016

    I am a much happier person now that Joe (Terminix) has conquered the ant problem with his expertise in my home in Sultan, WA. He answers my questions while still doing his job thereby finishing up the work in a timely manner. The home is on sandy soil in the "boonies" so it was a lot of ants to conquer. He did an excellent job.

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    Staff

    Reviewed Jan. 14, 2016

    The Terminix person did an outstanding job. The first rep did not fix the problem but the second person who came, fixed the problem and was very pleasant as well. The second rep has been here before and always does an excellent job.

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    Staff

    Reviewed Jan. 14, 2016

    The gentleman that came to do my pest control service was very courteous and explained everything that I asked of him.

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    Customer Service

    Reviewed Jan. 14, 2016

    When he finished, he left the bill on my door. He said to call him if I have any problem and he will come right away.

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    Customer Service

    Reviewed Jan. 14, 2016

    I almost rated two stars. We have been having quarterly insect protection. After which we're still battling with cockroaches, spiders, ants, etc. We discovered in June 2015 we had a termite problem and July 2015 we had the house tented. The day after tenting the house I was back to killing spiders in the house. A few weeks ago I noticed in the garage, the same indications as before of probable termite niblets/dusting. I am awaiting a phone call so we can arrange to have it inspected and determine what the next course of action will be. If you can assist in resolving this I would appreciate it. My phone number is **. Thank you.

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    Terminix
    Response from Terminix

    When our customers are unhappy, we’re unhappy... Let us make it up to you! Please contact us by email at Socialmediasupport@terminix.com and include your full service address or the phone number associated with the account or by phone at 800.837.6464 to schedule an inspection.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 14, 2016

    We had begun to see several roach insects and since Terminix already had our termite bond, we called them for this problem. After treatment for several months the only roach we see is one on his back dead as a doornail. Thanks Terminix!!!

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    Staff

    Reviewed Jan. 14, 2016

    Great service. I have had no complaints from my renters. Keep up the great work!

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    Reviewed Jan. 14, 2016

    I have been with Terminix for over 5 years. Each time the technician comes, they always do a good job. We always see a positive result when we have service. Before the holidays we had service inside and outside. We also had a special request for a snake seen on the outside patio. The technician put down an application to take care of that problem.

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    Staff

    Reviewed Jan. 14, 2016

    We have been with you 8-9 yrs, very satisfied with Tech Edy **. He's very attentive to what my wife needs from him as a exterminator. He cheerfully complies. ZERO PROBLEMS.

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    Staff

    Reviewed Jan. 14, 2016

    John ** is our Terminix Service Technician. He is an asset to Terminix because of his professionalism. Our home has a year round contract and, if needed, additional service can be arranged. John is knowledgeable and competent.

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    Reviewed Jan. 14, 2016

    Our technician covers all areas of the outside of the house. He continues to give 100% when he is here.

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    Staff

    Reviewed Jan. 14, 2016

    The men were very polite and very thorough.

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    Reviewed Jan. 14, 2016

    Terminix spraying for pests has kept my home free of pests since I began the service. Roaches were a severe problem but are no more.

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    Staff

    Reviewed Jan. 14, 2016

    We have a cedar house in the woods which was highly susceptible to insects/vermin before we obtained a routine pest control service. I believe that Terminix follow IPM philosophy and practices which I support & applaud. IPM is the only way to go! We noted tangible evidence of decreased pest activities after we got & had the program maintained. Now if only woodpeckers fell under IPM practices we would be really happy! Wood boring bees were brought under control. The staff are always ready, willing & able to help.

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    Staff

    Reviewed Jan. 14, 2016

    Terminix has always done a great job every time they have come out. Anthony is our service man. He is always very polite and address any issue we have, solve it every time. I would recommend to all my friends.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    You have a stellar employee in Mike. He is knowledgeable, polite, considerate, on time, thorough, and is reliable. He personally calls clients and reminds them about appointments. Now that is service and with a smile. The company is a bit disorganized in its computer reminders because the day is often wrong and the time frame. I just ignore the telephone reminders. Billings are handled promptly etc. so not much to complain about.

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    Staff

    Reviewed Jan. 14, 2016

    We have been thrilled with the great service over the years from Paul **. With a new person on our account we are debating whether to continue the service at all.

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    Terminix
    Response from Terminix

    Scott, Thank you for sharing your feedback! We will notify the local office regarding your concern.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    I moved into a new apartment three years ago. My last apartment had every bug imaginable and I knew that I would be bringing some along in my boxes. The customer service rep when I first called suggested that I have the apartment sprayed when I moved in. I did and after 3 weeks still had bugs so they came back for free. I haven't seen a live bug since. They are prompt and pleasant and always willing to help.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 14, 2016

    I have been very pleased with Terminix. They call ahead to let you know they are coming or if they need to change the appointment time. They notify you when they are done! I have no issues with them at all.

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Tyler is an excellent asset and perfect representative to your company. He is prompt, efficient, friendly and considerate.

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    Reviewed Jan. 14, 2016

    First I want to say that the service technician who does both my termite and pest control is the primary reason I have stayed with Terminix. I would like to use another termite treatment vice bait traps, but have not been provided an alternative by Terminix.. Also pest control does not include spraying yard for fleas and ticks and to prevent/control mosquitoes. I have been approached by other pest control providers that offer such protection at a better cost that currently pay Terminix for just house pest control. I have been with Terminix for many years, but with the economy being down and competition in area going up, I am looking for alternatives.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    I've had a very good experience with Terminix. They came and helped me with some water bugs that I was having problems with. The result has been very good and the tech was very nice and efficient. He did a good job. They also do termites once a year and other stuff on different times. I was really impressed the last time that the tech came because he told me to call him back if I had any problem and he would come back at any time. I am very pleased with the service.

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    Staff

    Reviewed Jan. 14, 2016

    I have had Termite service with Terminix for a few years now. This past year we added their Pest control service as well. The Terminix Rep that came to our home was very accommodating and well trained in his field. We have had very good results with both services and recommend them to whoever may need either type service they provide.

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    Staff

    Reviewed Jan. 14, 2016

    Patrick does a very good job. He has been doing our quarterly Terminix inspections for several quarters now and seems to do a good job.

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    Staff

    Reviewed Jan. 14, 2016

    Your Terminex agents are always very professional and knowledgeable. As a result, most of the time I don't see many live pests until the next treatment. If I do I keep them and date when captured.

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    Staff

    Reviewed Jan. 14, 2016

    Technician and service is/are excellent.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 14, 2016

    My experience in January was amazing. Prompt and on time. Polite and engaged in conversation. Clean and uses foot covers before entering house.

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    Reviewed Jan. 14, 2016

    I think that Terminix is doing a wonderful job helping me get rid of the pests in my house.

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    Customer Service

    Reviewed Jan. 14, 2016

    After traps were set no one came to check them for 6 weeks and I had to call to get him to come then. I removed dead rat which had been in trap for weeks. I paid $800 for this and very unhappy with service. I expect better from Terminix.

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    Terminix
    Response from Terminix

    Hello Bruce, we sincerely apologize about your experience with your service! We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 14, 2016

    Mike, my service tech, is very thorough and answered my questions and concerns about bugs and rodents. Also gave me a couple of suggestions that are working. Thanks Mike.

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    Punctuality & Speed

    Reviewed Jan. 14, 2016

    My service technician Jan is the best. Very courteous, prompt, clear in explaining what issue and preventive measures needed. Calmed me down and assured me the situation was treatable and not an issue like I thought. (I don't do well with bugs...)

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    Reviewed Jan. 14, 2016

    Good service with reputable company.

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    Reviewed Jan. 14, 2016

    Take care termite and rat activities well.

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Terminix employees have provided timely and thorough service on a regular basis.

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    Staff

    Reviewed Jan. 14, 2016

    Excellent service, as always.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    The communication and professionalism of Terminix is outstanding. The customer service is amazing! Great job!

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    Staff

    Reviewed Jan. 14, 2016

    Our experience to date with Terminix has been excellent. The main reason is our Technical Rep, Ron **. He has been outstanding and we are very pleased with his service.

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    GARY, TERMINIX TECH, for several years in FLORIDA home and property: ALWAYS polite, courteous, prompt, interested in and asks questions regarding any problems. I look forward to EACH SERVICE!!! NO PROBLEMS - if there were, I would call GARY!!!

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    Reviewed Jan. 14, 2016

    We had a horrible problem with roaches and no matter what I did, we could not get it under control. Terminix took over and now we do not have a single roach anywhere. So glad I use the quarterly service to maintain the same level. Mahalo Terminix!

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    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    I have mixed emotions about your quality of service. While the technician does a good job, I don't like it when I get a no show - no call. This has happened a couple of times. I can never reach a live person when I call. I'm also disappointed about the 2nd rate increase that was recently announced. I don't feel you have earned this.

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    Terminix
    Response from Terminix

    John, Thank you for sharing your feedback! We will use it to improve our late no shows and increase on our prices.

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    Reviewed Jan. 14, 2016

    Tammy was very thorough and let me know what was going on.

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    Price

    Reviewed Jan. 14, 2016

    Your telephone voice recognition software is not user friendly. The monthly cost of your service is NOT competitive.

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    Terminix
    Response from Terminix

    Julie, Thank you for sharing your feedback! We will use it to improve our Customer Service Experience.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    I called Tom a few times in the Albany office. He said if I seen another bedbug he would be out. Still no return phone call. They never done the job right the first time around. We paid for bed covers and never got them until they came the second time around. I help lift the mattress up when they sent a women here that just came back from a worker's comp case due to hurting her arm by lifting a bed. So I help her out every time she came. She was a nice lady. Meanwhile I'm still waiting for them to call me back. I found 2 more bedbugs and still no phone call.

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    Terminix
    Response from Terminix

    • Hello Debra, we sincerely apologize about your experience with your service! We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
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    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    I have been using Terminix Pest Control since I moved here 14 months ago. I had ants and spiders when I called for service. My serviceman, Wayne, came to my home and did a thorough investigation of the inside as well as the outside of my home. He explained that the insects were looking for water as we are in a drought. Wayne told me what he was going to do to get rid of the pesky bugs. He sprayed the entire perimeter inside and outside of my home. I now have quarterly service and I am very happy with Terminix and Wayne.

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    I really like having the same technician for each of my visits. He is professional, prompt, very knowledgeable, and pleasant. He has gotten to know my property, our extermination history, and anticipates our future needs.

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    PriceStaff

    Reviewed Jan. 14, 2016

    Everyone from the inspector (Jamerson) to the actual technicians who did the work were top notch. The pricing is a little steep, however, you get what you pay for. If you want people who know what they're doing, you need to pay for it. Best part is the warranty that comes with the services Terminix provides. Any issues, just schedule a follow up. Overall, I am satisfied with the job completed.

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    Reviewed Jan. 14, 2016

    I felt so bad for the associate who had to come out the day after Christmas when my appointment was scheduled for the 29th of December.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 14, 2016

    Tammy always calls and is on time. A smile and a happy technician makes the experience pleasant. Thank you!!!

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    Verified purchase

    Reviewed Jan. 14, 2016

    Terminix keep out all insects from our home. We are very satisfied with the service from Terminix.

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    Staff

    Reviewed Jan. 14, 2016

    A complete inspection was done by your serviceman, Frank **. I previously the week before had an incomplete service by another service person who left my property without completing the job. I am satisfied with the promptness. My problem was taken care of by Frank ** and will continue rating Terminix a 5-star company.

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    Punctuality & Speed

    Reviewed Jan. 14, 2016

    We are happy with the Terminix service. The technician showed up within the time window on the appointment date, and administered pest treatment for our house quite unobtrusively. We did not require inside treatment at this time. We would recommend Terminix if any of our friends mentions pests in their house.

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    Reviewed Jan. 14, 2016

    I have relied on Terminix for many years to maintain my home and property to keep it bug free. Here in Texas we live with a lot bugs due to our hot humid weather... Its a no brainer. You need Terminix!

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    Staff

    Reviewed Jan. 14, 2016

    Excellent results and very professional and polite technician.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    I have been using Terminix for 15 years. I moved last year and the local team has been excellent. I have pest, termite and bedbug contracts. The new house had a bug problem but within 6 months we had it corrected. My frustration is with National. It took them a year to quit billing me for old address. Their email notices on service is always wrong (wrong date and time). Frustrating. I stay with Terminix because of the local service people and the good results I have had.

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    Staff

    Reviewed Jan. 14, 2016

    Small black flirs - The technician looked for the source of the problem and concluded it was a water leak in the kitchen but none was found. He did locate an area in the kitchen that they were populating. He sprayed but unfortunately the problem still exists.

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    Terminix
    Response from Terminix

    Thank you for bringing this to our attention, Revolon Schmidt. We apologize for your recent experience and would like to assist you. Please advise a good date to schedule an extra treatment or you may contact Customer Service at 1-800-837-6464 to schedule.

    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    As of today I am 100% satisfied with Terminix. After five months of dedicated service from the Terminix Team it appears we will have a pest free future. Thank you Terminix.

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    Staff

    Reviewed Jan. 14, 2016

    Tony always taking care of all the issues we have. He knows his job well and very professional. Thank you Tony for your awesome job. We appreciate you.

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    Price

    Reviewed Jan. 14, 2016

    I am very happy with my service. The only issue I have is the rising cost. As much as I like it with a fixed income it is becoming harder to afford and since it is not a necessity I will probably need to cut it out soon. The service itself is great.

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    Staff

    Reviewed Jan. 14, 2016

    I have been so pleased with the service provided by Craig ** from Terminix. I have the responsibility to take care of my residents at my community of over 200 apartments and Craig helps me satisfy my goal. I appreciates all he does.

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    Staff

    Reviewed Jan. 14, 2016

    Have yet to be notified as to when to schedule annual termite inspection. Purchased an extended contract and have several years remaining on it. Very unprofessional. Will contact company and raise H--- in the next few days.

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    Terminix
    Response from Terminix

    Hello James, we sincerely apologize about your experience with our service! We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    I loved dealing with Jim! He's considerate and will call when he's delayed or has other problems. We referred our neighbor last month! Terrific product.

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    Staff

    Reviewed Jan. 14, 2016

    We had a patient that had bed bugs. Rick ** worked with us through the whole issue and helped us protect ourselves and others from spreading from room to room. He treated the Patient hot rooms and the surrounding rooms to be sure. We loved how it was kept to ourselves instead of scaring everyone and he never made it a big deal. We were very impressed. The patient was also very thankful that it wasn't an embarrassing situation that could have went viral. We had also been dealing with drain flies and Rick also helped with this situation and got us on a daily routine of cleaning and drain cleaning with a biological drain cleaner (bio 5) that has helped eliminate the huge issue. He has had a mess dealing with us lately, but he was "Johnny on the spot". We appreciate the dedication to both these issues.

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    Staff

    Reviewed Jan. 14, 2016

    Had a problem with the carpenter bees. It took 2 trips but the bees were removed with a excellent result. They were in a difficult to reach position but the operator reached them well.

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    Verified purchase

    Reviewed Jan. 14, 2016

    We drove ourselves crazy with growing ant problem. Self-treated home and left house for 3 days. Came home and they were still there. Sat down and called Terminix and my insanity was ended by a professional technician. I was so happy that after a few days most were dead and gone and we had our lives back. Thank you Terminix!

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Erik ** is amazing and is very thorough with getting rid of any pests I might have and suggestions on how to keep them away. He's always pleasant to interact with. I love that I'm able to schedule appointments around my schedule and they're actually punctual!

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    Staff

    Reviewed Jan. 14, 2016

    Terminix is excellent in all aspects. Their timely automatic service reminders, the well informed and knowledgeable agent's problem solving without procrastination are commendable. My 33-year old home is pest and termite free, thanks to Terminix.

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    Staff

    Reviewed Jan. 14, 2016

    Brady ** is the best guy y'all have. He is amazing and professional. I love your company and your services. I am a happy camper.

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    Verified purchase

    Reviewed Jan. 14, 2016

    Terminix and their technician Virgil have serviced my pest control needs for something on the order of 15 years. Virgil has proven very dependable and takes the lead on recommending needed actions I do not have on my regular request. All work performed to perfection.

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    Staff

    Reviewed Jan. 14, 2016

    Our Terminix guy is the best. He does a very thorough job and is very considerate. He deserves a raise and a performance bonus.

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    Staff

    Reviewed Jan. 14, 2016

    We are a commercial business and we value our relationship with Terminix and in particular our relationship with our service tech Calvin. He is very personable, very thorough is his bi-monthly assessment of our needs and we feel very well taken care of!!

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    Reviewed Jan. 14, 2016

    After buying my condo and getting moved in I immediately realized there was quite a roach problem along with any other insect possible. After many different treatments by the techs and having to unpack all my cupboards again another treatment was set and treatments continued it seemed every few weeks to follow up on any progress. After months - I have to say I so very pleased that with the quarterly treatment in/out of my condo my life is "bug free". Hooray for Terminix!!!

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    Staff

    Reviewed Jan. 14, 2016

    Our experience with Terminix has been a great one. We moved into our home 10 years ago. We had their service from the beginning, and had not had ANY pests into our home! Our serviceman has been great. He does the inside and outside of our home; last summer, he noticed some bees on my neighbor's yard. He sprayed their nest so that we could not get them in our area.

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Service man always shows up as planned, on time, efficient, friendly - good service by good company person.

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    Staff

    Reviewed Jan. 14, 2016

    Knowledgeable, expert service. Complete service as well. Nothing was overlooked and all areas were treated. Fresh supply of sticky pads for garage use. Great service and results.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    Service is great but their bookkeeping department needs help. Our annual renewal is due every August on 150 units. We were billed incorrectly on EACH UNIT and was corrected over the phone. I was told I would get a corrected bills. Every month since August, I have received a past due bill for every unit saying there is a balance due when there is not. I have called every month and spoken with someone who says they will take care of it and their system is showing it's paid in full. As of 3 days go I received 150 more bills saying FINAL NOTICE, TERMITE PROTECTION HAS BEEN TERMINATED!!!

    How can it take 6 months and still not be corrected?? WHAT A WASTE OF MONEY for Terminix for all these wrong bills and return envelopes being wasted. I will call again today to see what's going on. OUR BILL WAS PAID IN FULL!!! Can someone please get this corrected and send me CORRECTED bills showing our account is paid in full and not canceled!! Thanks.

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    Terminix
    Response from Terminix

    • Hello Monica, we sincerely apologize about your experience with your service! We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 14, 2016

    Josh is the best!

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    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    I was very pleased with this experience. The technician was very friendly and I got along with him instantly. He did a thorough job and was able to report to me that there was no activity to report. Of course I was elated. We chatted briefly before he left and I felt that the whole experience, especially the interaction with him, was fulfilling.

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    Service has been excellent. The recurring visits are always on time and the serviceman has always provided what we needed and not what was just 'on-sale'. When we were remodeling our garage and found some termite problems TERMINIX sent a Regional Rep to our home within two hours and he contracted with the people we had on site to repair the problem immediately allowing the remodeling to continue. TERMINIX is the best investment you can make in keeping your home in great shape in the event you want to sell or just continue living there. Think of it as the best insurance policy you can purchase in order to protect one of your biggest assets.

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    Verified purchase

    Reviewed Jan. 14, 2016

    My experience w/ Terminix has always been top notch. My wife and I are happy with your services.

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    Reviewed Jan. 14, 2016

    Infestation of mice, termites, and fleas. It was horrible. That is all I can say. Thought I was going to have to move. Techs did a wonderful job.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2016

    Each time I get a new person, which is not all the time, the technicians are very respectful. I have them do the outside and inside. They give me works until the next time they come out. I'm happy. Every time I call if I need to reschedule or if something comes up, I have no problems rescheduling. Everything is fine, and things seemed to be working.

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    Customer Service

    Reviewed Jan. 14, 2016

    Been a customer for over 20 years and have not had a pest problem since they took over. To be honest, I haven't even seen a black widow anywhere in a long time. Jesse ** has been my go to guy for a long time and I've never had to call him back after his monthly visit, even though he always says to call if there's a problem. Great service tech and a good company.

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    Reviewed Jan. 14, 2016

    The technician provides excellent service.

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    Staff

    Reviewed Jan. 14, 2016

    Excellent service. Personable rep., effective service.

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    Reviewed Jan. 14, 2016

    Totally eliminated my problem in 2 sessions - had used other pest control company and they could not eliminate fleas after four sessions so I was ecstatic with Terminix's results.

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    Staff

    Reviewed Jan. 14, 2016

    When the first tech came, he didn't believe we even had ticks. I almost cancelled but decided to ask for a change of techs. Jonathon came next and he did an excellent job of controlling our problem. He not only sprayed but told us of another solution using some medicine on our doggie. From then on the problem has been solved. He is professional, smart, kind and I would recommend him to anyone.

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    Punctuality & Speed

    Reviewed Jan. 14, 2016

    Always prompt, professional and polite. Appreciate booties worn. Kelvin very ready to please.

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    Staff

    Reviewed Jan. 14, 2016

    Our service tech always shows his concern for our property and any issues we are having. Fantastic service.

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    Reviewed Jan. 14, 2016

    I've always been satisfied with the service from Terminix. I've been with them for many years.

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    Staff

    Reviewed Jan. 14, 2016

    Both our technicians are friendly and great! If I see anything they will come right back out and treat for it. They do a good job!

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    Reviewed Jan. 14, 2016

    I've had Richard out twice because of pantry moths. He sprayed the pantry and put up sticky paper. However, I still see 1 to 3 moths flying around every day. I've cleaned out the pantry and thrown away anything open. So I don't know where they could be coming from. Any suggestions?

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    Terminix
    Response from Terminix

    Nina, Thank you for sharing your feedback! Someone from your local office will contact you regarding your pest issue.

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    Your overall services and staff are second to none. Thank you.

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    I had issues with mice in my home. There were also issues with missed appointments and scheduling a service for me on 12/24 when your office was closed. Thomas came out and was fantastic! Confident he resolved the issue too! Great employee.

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    Staff

    Reviewed Jan. 14, 2016

    This company & its representatives are perfect examples of the quality care we, as respected customers, expect & receive - always!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    The people who conduct the pest control quarterly treatments have always been professional, punctual, and friendly. They will answer any questions I have. Very occasionally, through the years, I have asked for a visit in between the regularly scheduled treatments and have always been accommodated. If I have a conflict with the scheduled appointment, it is easy to reschedule.

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    Customer Service

    Reviewed Jan. 14, 2016

    I have to say the tech that came out was nice but about a week later where he didn't spray, they came back. Been calling since, no return call back. Went to the store, spent about 80.00. I think they shouldn't get paid until my pest problem is resolved.

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    Terminix
    Response from Terminix

    Thank you for bringing this to our attention, Evette Williams. We apologize for your recent experience and would like to assist you. Please contact Customer Service at 1-800-837-6464 to schedule an extra service so we can resolve the ant issue. .

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    Terminix Company Information

    Company Name:
    Terminix
    Year Founded:
    1927
    Address:
    150 Peabody Place
    City:
    Memphis
    State/Province:
    TN
    Postal Code:
    38103
    Country:
    United States
    Website:
    www.terminix.com

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